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Adaptec Timer System 2+2/386 User's Manual

1. AA 7 1 8 MENU SCREEN AA 8 1 2 0 cre 8 1 9 9 1 9 1 Remove Caf uoce 9 1 TABLE OF CONTENTS 1 Fast Track 242 and Fast Track 22 386 are trademarks of Phase Research 1999 Phase Research PHASE RESEARCH USER GUIDE 10 RESET LOOP 10 1 Reset Loop 11 PRINT HEADER SCREEN 11 1 Print Store Header 12 MANUAL REPORTS 12 1 Manual Reports 12 1 1 Daily Weekly and Monthly Reports 12 1 1 1 Daily Reports ai I2 L1 24 Weekly Reposted mana 12 1 13 Monthly Reports 12 1 2 Hourly and Custom Reports 12 1 3 Daypart and Shift Reports 12 1 31 Daypart Repotrts 12 L3 2 Shift aaa 12 1 4 Year to Date Reports 12 1 5 Car by Car Reports 12 1 5 1 Car by Car Reports by Station 13 PARAMETERS PROGRAMMING 13 1 Parameters Programming 13 1 1 Assign Access Codes 13 1 2 Time Store Hours 13 1 3 Store Heading 13 1 4 Set Dayparts 13 1 5 Set Shifts 13 1 6 Set Targets 13 1 7 Set Printer Options 13 1 8 Set Remote Display Options 13 1 9 Set Remote Addressing 13 1 10Night Manager 13 1 10 1 Show Event Detail 13 1 10 2 Show Event Counts 14 DIAGNOSTICS SCREENS 14 1 Diagnostics 15 RESET MEMORY 15 1 Reset Memory PRINTER REPORT TAPES DEFINITIONS OF TERMS 12 1 5 2 Car by Car Reports b
2. 122 04 122 1319 TOTAL 122 PULLOUTS EVENT TARGET A EVENT TARGET A F EVENT PICK UP TARGET CARS A 56 32 13 12 9 EVENT TARGET A 66 16 22 13 5 END OF REPORTA EAE SASK This report is a REAL TIME RT report Notice that the time and date of the report are the same as the end of the reporting period This report has no VECTOR HEADER DAILY DAYPART 1 30 AM MON FEB 23 1999 FROM DAYPARTX TO FEB 23 99 lt gt FEB 23 99 A SIDE CARS AVG MENU 122 52 122 04 PICK UP 122 TOTAL 122 PULLOUTS EVENT TARGET EVENT TARGET A EVENT PICK UP TARGET CARS A 56 32 13 12 9 EVENT TARGET 66 16 22 13 9 END OF REPORT This report is a DAILY DAYPART report as indicated by the VECTOR HEADER This report will be just like the RT report except that it is generated at the time specified in the REPORT feature PRINTER REPORT TAPES This report will combine the like dayparts from each day in the week create a single report for each daypart and then generate them on the first day of the succeeding week at the time specified in the REPORT feature WEEKLY DAYPART 1 30 AM MON FEB 23 1999 FROM DAYPARTX TO FEB 17 99 lt gt FEB 23 99 A SIDE CARS AVG MENU 813 47 813 04 PICK UP 813 26 TOTAL 813 PULLOUTS EVENT TARGET A EVENT TARGET A
3. PHASE RESEARCH USER GUIDE Fast Track33 22 Drive Thru Timer TROUBLE PROBABLE CAUSE SOLUTION REMOTE Displays colon only Brown out or power surge Unplug cable from top of Remote and then plug back in Wait for Remote to stop counting down and press Main Menu twice Remote needs to be reset Unplug cable from top of Remote and then plug back in Wait for Remote to stop counting down and press Main Menu twice Store hours set incorrectly Reset store hours or time and date A particular timed event is inactive e g Remote is set to display a window that is closed Reset Remote Display options Blank display Remote not connected to Timer Reset cable Wait for Remote to stop counting down and hit Main Menu twice Brown out or power surge Press Main Menu twice Remote needs to be reset Unplug cable from top of Remote and then plug back in Wait for Remote to stop counting down and press Main Menu twice Store hours set incorrectly Reset store hours or time and date TROUBLESHOOTING A3 2 PHASE RESEARCH Fast Track33 USER GUIDE z Drive Thru Timer TROUBLE PROBABLE CAUSE SOLUTION MAIN Timer inaccurately shows Store hours set incorrectly Reset store hours CONSOLE store as closed Timer continues timing Slowpoke Timer fixes itself thou
4. to move cursor to DIAGNOSTICS 2 Press WA You are now prompted to enter your Access Code 3 Press the numbered pink keys 0 9 to enter your six digit Access Code You are now in the Diagnostic screen and the cursor is on the month in the date field 1 Press 4 Press 5 Press to move cursor 10 VIEW PRINT SECTION 14 DIAGNOSTICS SCREENS 14 1 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer NOTE Selecting either VIEW PRINT will allow you to view three Diagnostic screens all showing details about the FT EVENTS and PULLOUTS as shown on screens below Choosing PRINT will produce these three Diagnostic screens on a single report tape Selecting VIEW will allow you to view the same three Diagnostic tools on the display screen by using the following steps 6 after selecting VIEW The number of FT EVENTS and PULLOUTS for the date selected will appear on the main Diagnostic screen If you have selected PRINT the three Diagnostic screens will be printed as described above If you have selected VIEW proceed to step 7 7 to move cursor to FT EVENTS or PULLOUTS 8 to display another Diagnostic screen with more details about either selection FT EVENTS or PULLOUTS NOTE If you wish to view the other operating exception FT EVENTS or PULLOUT S return to the main Diagnostic screen and repeat steps 7 and 8 If you wish to view information
5. 18 Press IMPORTANT Samples of the Printer report tapes generated by the automatic reporting feature of the Timer are shown in PRINTER REPORT TAPES Appen dix 1 SECTION 13 PARAMETERS PROGRAMMING 13 19 36 PHASE RESEARCH Fast Track USER GUIDE Z Drive Thru Timer 13 1 8 Set Remote Display Options THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY The Set Remote Display Options screen lets you select the information that appears on the Remote Displays From STORE PARAMETERS Screen see PARAMETERS PROGRAMMING on page 13 1 1 Press Ma to select REMOTE DISP OPTIONS 2 Press WA You are now in the Set Remote Display Options screen NOTE A Timer may have up to six Remote Displays one standard plus up to five optional The first five show two types of data 1 the elapsed time for the event assigned to the Display continuously updated during the event and 2 the average time for the event computed over the daypart shift day week month or year to date as selected by the user after the car leaves the station The average time is re computed after each car leaves the event assigned to the Display and is shown by flashing numerals once the event station is no longer occupied gt Z lt to move cursor to desired Remote s 3 Press SECTION 13 PARAMETERS PROGRAMMING 13 20 26 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer NOTE If you
6. PICK UP TOTAL CARS 133 133 133 133 AVG 47 04 26 Fast Track33 2 Drive Thru Timer This report is a MONTHLY HOURLY report as indicated by the VECTOR HEADER This report will combine the like hours from each day in the month create a single report for each hour and then generate them on the first day of the succeeding month at the time specified in the REPORT feature MONTHLY HOURLY 1 30 AM MON MAR 1 1999 START STOP 3 00PM lt gt 4 00PM FROM HOURLY TO 01 99 lt gt 28 99 This report is DAILY HOURLY report as indicated by the VECTOR HEADER This report will be just like the RT report except that it is generated at the time specified in the REPORT feature PRINTER REPORT TAPES PULLOUTS EVENT TARGET EVENT TARGET A F EVENT TARGET PICK UP CARS 58 32 17 21 4 EVENT TARGET END OF REPORT A SIDE CARS AVG MENU 532 42 GREET 532 03 PICK UP 532 02 TOTAL 532 PULLOUTS EVENT TARGET EVENT TARGET A F EVENT TARGET PICK UP CARS 290 160 58 48 16 TOTAL CARS 186 160 96 53 37 END OF REPORT A1 2 Fast Track33 2 Drive Thru Timer PHASE RESEARCH USER GUIDE DAYPART REPORTS This report is a 1 30 AM MON FEB 23 1999 WEEKLY DAYPART report as indicated by dedi uh the VECTOR HEADER A SIDE CARS AVG MENU 122 222
7. Drive Thru Timer Each screen is described in much greater detail in the following sections with step by step instructions on how to access and use each screen As you follow the instructions to display these screens keep in mind that The starting point is the Activity screen See Activity on page 4 1 Some screens and actions require a password Some screens are accessed from menu screens from which you select an option that takes you to another screen NOTE In addition the screens on the following pages are based on a standard default Your screens may vary somewhat depending on your particular configuration SECTION 3 SCREENS 3 2 96 Fast Track3 USER GUIDE z SECTION 4 ACTIVITY SCREEN 4 1 Activity The Activity screen Is your Home Base for system operation HANPEHGHHHO amp Q N O Q Q N 1 D s A M G W W L z Z Z Fi zu IMPORTANT YOUR SCREENS MAY VARY SOMEWHAT DEPENDING ON YOUR PARTICULAR CONFIGURATION 1 Press one or more times to open Activity screen OR Activity screen is automatically displayed after a period of keyboard inactivity You may have passed through more than one screen to reach a particular Fast Track 242 386 2000 Series Timer screen Each time you press MAIN gt the Timer moves one step back in this screen sequence finally arriving at the Activity screen The Activity screen contains the following summary of your
8. 12 20 INDEX A5 4 36 PHASE RESEARCH Track3 USER GUIDE Zt Drive Thru Timer Manual Reports Screen Briet Description Of paa oe Ee au TN ETE 3 1 NA ALON AA AA 12 1 Manually Reset a Loop Detector essere 10 1 Manually Synchronize Fast Track U nu 9 1 Memory PE Aa AA ama 1 4 15 1 Menu AA PANA E EA 2 7 Sereen Brief Description Of aa heu Cae S Me M 3 1 Screen F hctlOn 8 1 Screen un u uuu lulashun a uuu diis 8 1 Screen Keystroke Actions Available 8 1 Men Board u u uu uu u l usa Sum a uum 2 1 Monthly Reports Screen eerte t eerte 12 9 Multi Station Events Using Night Manager to Monitor 13 24 N Night Manager Screen MIU SUP kna man AA kagatan s 13 24 Show Event Counts See Show Event Counts Screen Show Event Detail See Show Event Counts Detail P Parameters Programming Brief D Seripti nm Of 3 1 AA 13 1 INDEX A5 5 x 0zmvds gt PHASE RESEARCH USER GUIDE Parameters See Parameters Programming Access Codes See Set Access Codes Screen Dayparts See Set Dayparts Sc
9. 5 8 Remote 8090 Flash avg DAILY SHIFTS START STOP 1 6 00AM 4 00PM 2 4 00PM 1 00AM 3 4 SET PARAMETERS WORKSHEETS 4 1 gt gt Fast Track388 v MB PHASE RESEARCH USER GUIDE Z Drive Thru Timer SET PARAMETERS WORK SHEET SAMPLE Sheet 2 Target A MENU Target ON ARRIVAL N ON ARRIVAL Time B P Time B P lt 30 1 N A lt B lt 45 2 N lt UE lt 1 00 3 N lt D lt 1 30 4 N lt D gt 1 30 2 N F 5 mm Repeat 30 SEC F Repeat SEC mm Target A GREET Target BEEP ON ARRIVAL N _ BEEP ON ARRIVAI Time B P Time B lt 04 0 N A lt B lt 07 70 N lt lt 2200 N lt D lt 10 70 N D lt mm gt 10 O N F 5 EE Repeat OFF SEC F Repeat SEC mm Target A WINDOW Target ON ARRIVAL N _ ON ARRIVAL Time B P Time B P lt 30 1 N A lt B lt 45 72 N lt lt 1 00 3 N lt m lt 1 30 4 N lt gt 1 30 2 N gt m Repeat 30 SEC F Repeat SEC Target A TOTAL Target ON ARRIVAL _ BEEP ON ARRIVAL Time B P Time B lt 1 30 1 N A lt B lt 1 45 2 N lt lt 2 00 3 N lt mm lt 2 30 4 N lt md m gt 2 30 2 Y gt mm Repeat 30 SEC F Repeat S
10. BY PERIOD VIEW PRINT selection will produce individual report sections for each period The Header for each report section indicates which dates are included in the section SECTION 12 MANUAL REPORTS 12 7 PHASE RESEARCH Fast Track33 USER GUIDE Z 10 11 13 Drive Thru Timer Press to produce the selected screen or printer report The Timer will display SEARCHING and or PROCESSING for up to several seconds before the report is displayed or printed Press when viewing a screen report to display the corresponding grading report This screen shows counts and percentages of cars that meet the criteria for each letter grade If you then need a printed copy of the grading report press Press L Z5 to scroll through reports that have too many lines to fit on the screen Press to cycle through individual period reports when viewing reports for more than one period SECTION 12 MANUAL REPORTS 12 8 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer 12 1 1 3 Monthly Reports From MANUAL REPORTS Screen see MANUAL REPORTS on page 12 1 to move cursor to MONTHLY more nam AnX appears to the right of each row selected for reporting NOTE If you select MONTHLY instead of a specific month or months any individual months you may have also selected will be deselected automatically MON FEB 23 THLY Z G p n O 2 U Q
11. Drive Thru Timer 4 Press ZA to move to the station you want to adjust 5 Press to reset the selected loop and turn off its loop light on the Main Console Only Loop Detectors internal to the Timer can be reset SECTION 10 RESET LOOP 10 2 36 PHASE RESEARCH Fast Track USER GUIDE Z Drive Thru Timer SECTION 11 PRINT HEADER SCREEN 11 1 Print Store Header The PRINT HEADER function enables your Fast Track 2 2 386 2000 Series Timer to print the Store Header information The Menu will remain displayed during printing From MENU Screen see MENU SCREEN on page 8 1 1 Press to move cursor down to PRINT HEADER 2 Press Wa The printer now generates a Store Header see example following 01 30 AM MON FEB 23 STORE FAST BURGER NUMBER 222 MANAGER JONES PHONE 714 850 1320 MODEM 714 850 1502 CITY SANTA ANA DISPLAY MODE Customize the Print Header format above with your particular store s Header information using the MAIN MENU SET PARAMETERS screen see Store Heading on page 13 8 The Print Header report is useful for labeling a report tape in a multiple store opera tion distinguishing it from reports produced at other stores SECTION 11 PRINT HEADER SCREEN 11 1 26 PHASE RESEARCH Fast Track3 USER GUIDE z SECTION 12 MANUAL REPORTS 12 1 Manual Reports The Manual Reports screen is your entry to the manual reporting system It allows yo
12. F EVENT PICK UP TARGET CARS A 414 203 73 65 57 EVENT TOTAL TARGET CARS 406 147 114 89 57 END REPORT This report is a MONTHLY DAYPART report as indicated by the VECTOR HEADER This report will combine the like dayparts from each day in the month create a single report for each daypart and then generate them on the first day of the succeeding month at the time specified in the REPORT feature MONTHLY DAYPART 1 30 MON MAR 1 1999 FROM DAYPARTX TO FEB 01 99 lt gt FEB 28 99 A SIDE CARS AVG MENU 3455 42 3455 03 PICK UP 3455 02 TOTAL 3455 PULLOUTS EVENT TARGET A EVENT TARGET A F EVENT PICK UP TARGET CARS A 1693 760 410 419 173 EVENT TOTAL TARGET CARS 1728 628 619 310 170 END OF REPORT Q x ozm 6 gt PHASE RESEARCH USER GUIDE START 10 00AM A SIDE MENU GREET PICK UP TOTAL PULLOUTS EVENT TARGET A EVENT TARGET A EVENT TARGET A on EVENT TARGET A Hoa t lt gt CARS 198 198 198 198 MENU CARS 71 44 40 22 15 CARS 180 18 PICK UP CARS 83 44 38 19 14 TOTAL CARS 95 38 32 19 14 4 00 PM MON FEB 23 1999 5 4 00PM AVG 58 04 1211 2 40 END OF REPORT This report is a REAL TIME RT report Notice that the time and date of
13. PRINT option below the REPORT BY AVERAGE field will produce a single report that averages all the selected data For example selecting REPORT BY AVERAGE for a Daypart Report for which you have selected three particular dayparts will produce a single report combining and averaging the data for the three daypart time periods The REPORT BY PERIOD VIEW or PRINT selection will produce individual report sections for each period The Header for each report section indicates which dates are included in the section SECTION 12 MANUAL REPORT SCREENS 12 15 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 9 Press to produce the selected screen or printer report The Timer will display SEARCHING and or PROCESSING for up to several seconds before the report is displayed or printed 10 Press when viewing a screen report to display the corresponding grad ing report This screen shows counts and percentages of cars that meet the cri teria for each letter grade If you then need a printed copy of the grading report press 11 Press 5 to scroll through reports that have too many lines to fit on the Screen 12 Press to cycle through individual period reports when viewing reports for more than one period SECTION 12 MANUAL REPORT SCREENS 12 16 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer 12 1 3 2 Shift Reports From MANUAL REPORTS Screen see MANUAL REPORTS on page 12 1
14. Remote Display 2 3 Remote 1 4 Remote 2 5 Remote 3 6 Remote 4 7 Remote 5 8 Remote Yo Flash avg SHIFTS START STOP 1 2 3 1 4 SET WORKSHEETS PHASE RESEARCH USER GUIDE Target BEEP ON ARRIVAL 2 Target BEEP ON ARRIVAL Time Time Target SET WORKSHEETS Target BEEP ON ARRIVAL m F Q Time A ll Repeat Target BEEP ON ARRIVAL A B D F F Time A ll Repeat Target BEEP ON ARRIVAL A B D F F Time A ll Repeat Target ON ARRIVAL A B C D F F Time A ll Repeat Fast Track388 Z Drive Thru Timer Fast Track388 PHASE RESEARCH USER GUIDE 2 Drive Thru Timer DAYPARTS AND SHIFTS RECORD DATE Dayparts Sun Mon Tue Wed Thur Fri Sat start stop start stop start stop start stop start stop start stop start stop Store Store Store Store Store Store Store 1 opening time opening time opening time opening time opening time opening time opening time 2 3 4 5 6 7 Store Store Store Store Store Store Store 8 closing time closing time closing time closing time closing time closing time closing time Shifts Sun Mon Tue Wed Thur Fri Sat start stop star
15. gt TO MO E TO SE E gt TO CONT gt 4 Press to select or 7 4 to deselect a specific shift you may select one or more shifts An X appears to the right of each row selected for reporting 5 Press when selection is complete You are now in the Report Format selection screen SECTION 12 MANUAL REPORT SCREENS 12 17 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Shift Reports will be produced A lt AWA W 6 Press fa to move the cursor to the FROM or TO fields to the month date and or year field s requiring adjustment 7 Press to adjust the month date and or year The Timer knows the date range associated with your data and protects you from requesting reports outside this range 8 Press to move the cursor to VIEW or PRINT in order to send the report to either the display or the printer Selecting the VIEW or PRINT option below the REPORT BY AVERAGE field will produce a single report that averages all the selected data For example selecting REPORT BY AVERAGE for a Shift Report for which you have selected three particular shifts will produce a single report combining and averaging the data for the three shift time periods The REPORT BY PERIOD VIEW or PRINT selection will produce individual report sections for each period The Header for each report sect
16. v H n GREET WIN 1 WIN 2 LINE 5 Press to move the cursor to DAY to move the cursor to immediately to the right of DAY 3 to select the desired day to move cursor to immediately to right of DAYPART 6 Press 7 Press SECTION 13 PARAMETERS PROGRAMMING 13 14 26 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 9 Press 10 Press to select the desired daypart fo to move the cursor to BEEP 11 Press 4 to move cursor to immediately to the right of ARRIVAL 12 Press to toggle ON ARRIVAL option to YES NO 13 Press A to select the grade A B C etc for which you wish to set or change the target time If you do not want targeting for a particular grade set the grade s target time to 0 NOTE The target time for B must be equal to or greater than that for A the target time for C must be equal to or greater than that for B and the same applies through the entire sequence of letter grades The Timer adjusts automatically to ensure this Pass Fail grading may be used rather than letter grading Set all letter grades except F to the same time the maximum time allotted to the event MENU GREET etc to achieve a passing grade For example if you want to make 10 seconds the Pass time set A B C and D to a time of 10 the selected event must occur within this amount of
17. 5 VIEW CONFIGURATION SCREEN 5 2 36 PHASE RESEARCH Fast Track USER GUIDE Zt SECTION 6 VIEW PERIODS SCREEN 6 1 View Periods This is a view only screen that shows the current daypart and shift settings The actual program ming is set on another screen see PARAMETERS PROGRAMMING on page 13 1 From ACTIVITY Screen see ACTIVITY SCREEN on page 4 1 PERIODS 1 Press gt 1 2 3 4 5 6 7 8 BWDP Reminder Press to return to the Activity screen SECTION 6 VIEW PERIODS SCREEN 6 1 26 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer SECTION 7 VIEW TARGET TIMES SCREEN 7 1 View Target Times This screen shows the grading criteria and grades achieved for different target events From ACTIVITY Screen see ACTIVITY SCREEN on page 4 1 1 Press EA You are now in the View Target Times screen MON FEB DAILY TOTAL CA 2 Press or to scroll through the available target events as displayed on the field beginning TARGET to see how your drive thru lanes and their stations are performing Reminder Press to return to the Activity screen This is a view only display showing data recorded only up to the time the screen was entered The actual criteria used to grade the target events are set on another screen See Section 13 1 6 on page 13 14 SECTION 7 VIEW TARGET TIMES SCREEN 7 1 36 PHASE RESEARCH Fast Track USER GUIDE z
18. 6 EVENT GREET TARGET CARS 1257 93 95 7 EVENT PICK UP TARGET CARS 5 649 48 257 19 165 12 D 160 12 121 9 EVENT TOTAL TARGET CARS 622 46 311 23 230 17 D 148 11 41 3 END OF REPORT Fast Track 386 z Drive Thru Timer This report is a MONTHLY SHIFT report as indicated by the VECTOR HEADER This report will combine the like shifts from each day in the month create a single report for each shift and then generate them on the first day of the succeeding month at the time specified in the REPORT feature MONTHLY SHIFT 1 30 1 1999 FROM SHIFTX 01 99 lt gt 28 99 SIDE CARS AVG MENU 5561 42 GREET 5561 03 PICK UP 5561 1 02 TOTAL 5561 2 53 PULLOUTS 15 EVENT MENU TARGET CARS 2502 45 1168 21 1001 18 D 612 11 278 5 EVENT GREET TARGET CARS 5227 94 334 6 EVENT PICK UP TARGET CARS 5 2447 44 1001 18 834 15 D 667 12 612 11 EVENT TOTAL TARGET CARS 5 2502 45 1168 21 113 14 D 781 14 334 6 END OF REPORT x A1 4 PHASE RESEARCH USER GUIDE 12 00 AM MON FEB 23 1999 START DAILY 6 00 AM lt gt 5 12 00 SIDE CARS AVG MENU 241 292 240 04 PICK UP 240 119 TOTAL 240 PULLOUTS EVENT TARGET A EVENT TARGET A F EVENT PICK UP TARGET CARS
19. A 171 28 13 19 11 EVENT TOTAL TARGET CARS A 124 52 48 15 1 END OF REPORT This report is a REAL TIME RT report Notice that the time and date of the report are the same as the end of the reporting period This report has no VECTOR HEADER DAILY REPORTS DAILY DAILY 1 30 AM MON FEB 23 1999 FROM DAILY TO FEB 23 99 lt gt 23 99 A SIDE CARS AVG MENU 241 552 GREET 240 04 PICK UP 240 19 TOTAL 240 48 PULLOUTS 1 EVENT TARGET A N Bb Oy EVENT TARGET A F PICK UP TARGET CARS A 170 27 13 19 11 FVENT TARGET TOTAL CARS 124 52 48 15 2 END OF REPORT This report is a DAILY DAILY report as indicated by the VECTOR HEADER This report will be just like the RT report except that it 15 generated at the time specified in the REPORT feature PRINTER REPORT TAPES This report is a WEEKLY DAILY report as indicated by the VECTOR HEADER This report will take all the days in the week create a single report and then generate it on the first day of the succeeding week at the time specified in the REPORT feature WEEKLY DAILY 1 30 AM MON FEB 23 1999 FROM WEEKLY TO FEB 17 99 lt gt 23 99 A SIDE MENU GREET PICK UP TOTAL CARS AVG 1687 47 1687 04 1685 1685 PULLOUTS EVENT TARGET A EVENT TARGET A F FVENT P
20. Reports allow you to define reports that provide information about each car passing through your drive thru 12 1 5 1 Car by Car Reports by Station From MANUAL REPORTS Screen see MANUAL REPORTS on page 12 1 1 Press VA to move cursor to CAR BY CAR 2 Press w You are now in the Car by Car screen H I A I A I P L F gt p p p gt SANAAA 4 Press to move cursor to ALL to select all grades or press one or more times to move cursor to select individual letter grades If you do not select any grades on an event line the report will not include that event SECTION 12 MANUAL REPORT SCREENS 12 22 Fast Track3 PHASE RESEARCH USER GUIDE Zt Drive Thru Timer 5 Press or to toggle selection ON or OFF Your selections are now highlighted NOTE Pullouts and other FT events will not be reported unless you change the settings from OFF default setting to ON SECTION 12 MANUAL REPORT SCREENS 12 23 36 PHASE RESEARCH Fast Track USER GUIDE z Drive Thru Timer 12 1 5 2 Car by Car Reports by Time and Date From MANUAL REPORTS Screen see MANUAL REPORTS on page 12 1 AP HHH D Ei Fi q 1 N F Fl G gt pp H to move cursor to ALL to select all grades or continue to press to move cursor to select individual letter grad
21. SECTION 8 MENU SCREEN 8 1 Menu The Menu screen displays information about your Fast Track 2 2 386 system including menu options and instructions for accessing features TIMER SERIES 1 1 IMAGE NUMBER VERSION MODEL SERIAL CONFIGURATION NUMBER R R 5 D D R E Hi J El PAH El mn p H Hd Z H n amp AAA Hp IMPORTANT YOUR SCREENS VARY SOMEWHAT DEPENDING YOUR PARTICULAR CONFIGURATION From ACTIVITY Screen see ACTIVITY SCREEN on page 4 1 1 Press blinking underline cursor shows the currently selected menu line SECTION 8 MENU SCREEN 8 1 PHASE RESEARCH USER GUIDE Fast Track33 2 Drive Thru Timer The available menu option lines as listed below are described in more detail in the sections noted REMOVE CAR FROM LANE Section 9 RESET LOOP PRINT HEADER MANUAL REPORTS SET PARAMETERS DIAGNOSTICS RESET MEMORY SECTION 8 MENU SCREEN Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 8 2 36 PHASE RESEARCH Fast Track USER GUIDE z SECTION 9 REMOVE CAR 9 1 Remove Car THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY The Remove Car screen lets you manually synchronize the Fast Track 2 2 386 2000 Series Timer You will rarely need this option however as the Timer normally synchronizes itself From MENU Screen see MENU SCREEN on page 8 1 The cursor is on Remove Car From Lane
22. display letters and numbers in this fashion Press while in KEYBOARD MODE to cycle through various punctuation marks and symbols DISPLAY 6 Press to enable you to move the cursor as needed to continue modify ing the Header MAIN 7 Press to store the modified Header and return to the previous screen NOTE LETTER DESIGNATIONS ARE FOR REFERENCE ONLY LETTERS DO NOT APPEAR ON KEYS SECTION 13 PARAMETERS PROGRAMMING 13 9 PHASE RESEARCH USER GUIDE 13 14 Set Dayparts Fast Track33 22 Drive Thru Timer The Set Dayparts screen lets you break each day into a number of smaller units called day parts which are used to group data for viewing and reporting From STORE PARAMETERS Screen see PARAMETERS PROGRAMMING on page 13 1 NOTE The cursor is now on DAY change the day of week complete following two steps 3 Press 4 Press 5 Press 6 Press times 6 to move the cursor immediately to the right of DAY 6 or to change the day 0 to move to the desired daypart 4 to move to fields to change START or STOP SECTION 13 PARAMETERS PROGRAMMING 13 10 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 7 Press to change the time in 15 minute increments The Timer adjusts automatically to prevent time gaps or overlaps NOTE The ending time of each daypart coincides with the starting time of the n
23. drive thru operation It is updated in real time as cars move through your facility Time day and date m The current daypart DYPT The current shift SHFT The drive thru lane being viewed A SIDE or SIDE SECTION 4 ACTIVITY SCREEN 4 1 Fast Track3 USER GUIDE Zz Drive Thru Timer An event list with current car times and average car times The time period for averages and totals Number of cars now in the selected drive thru lane CARS IN LANE Total number of cars passing through the selected lane during the time period Total number of Pullouts from the selected lane during the time period Use the Keypad to access other data screens and the Menu The function of the individual keys depends on the particular screen displayed and the configuration options selected at the time Press to access the Menu screen from here you can toggle between Menu screen and the Activity screen Also use the Menu screen to return to the screen displayed immediately before the current screen Press to switch the screen view between SIDE SIDE data VIEW Press to view the daypart settings and shift settings Press to view target settings and compare actual performance to target goals Press to print the current screen display This is applicable to all screens After using the Keypad to access the Timer s many other features and options you can return
24. the day parts to the right Press to select dayparts to which you wish to copy the targets you have set Your selections are now highlighted Press to perform the specified copy operation Repeat this procedure as needed for different targeted events Press move cursor to top of screen to TARGET DAY and DAYPART fields Press or J to scroll through the TARGET DAY and DAYPART values to confirm your settings SECTION 13 PARAMETERS PROGRAMMING 13 16 26 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer 13 1 7 Set Printer Options The Set Printer Options screen lets you select automatic report printing that matches your requirements providing 16 different report settings to give you a great deal of flexibility From STORE PARAMETERS Screen see PARAMETERS PROGRAMMING page 13 1 4 to select PRINTER OPTIONS 2 Press Fad You are now in the Set Printer Options screen DAILY WEEKLY MONTHLY faj to move the cursor to any of the 16 Report NOTE You can decide which reports to print and when However Real Time RT reports only print at the end of their time period SECTION 13 PARAMETERS PROGRAMMING 13 17 36 PHASE RESEARCH Fast Track USER GUIDE Z Drive Thru Timer 4 Press each selection 5 Press to move the cursor to REPORT to select the report option The Timer displays an X for 6 Press to move t
25. the report are the same as the end of the reporting period This report has no VECTOR HEADER SHIFT REPORTS DAILY SHIFT 1 30 AM MON 23 1999 FROM SHIFTX 23 99 lt gt 23 99 SIDE CARS AVG MENU 198 58 GREET 198 04 PICK UP 198 IIL TOTAL 198 2 40 PULLOUTS al EVENT MENU TARGET CARS 77 39 44 22 40 20 D 22 11 F 15 8 EVENT GREET TARGET CARS 5 180 91 18 9 EVENT PICK UP TARGET CARS 83 42 44 22 38 19 D 19 10 14 7 EVENT TOTAL TARGET CARS 5 95 48 38 19 32 16 D 19 10 F 14 7 END OF REPORT This report is a DAILY SHIFT report as indicated by the VECTOR HEADER This report will be just like the RT report except that it is generated at the time specified in the REPORT feature PRINTER REPORT TAPES This report is a WEEKLY SHIFT report as indicated by the VECTOR HEADER This report will combine the like shifts from each day in the week create a single report for each shift and then generate them on the first day of the succeeding week at the time specified in the REPORT feature WEEKLY SHIFT 1 30 AM MON FEB 23 1999 FROM SHIFTX TO FEB 17 99 lt gt 23 99 A SIDE CARS AVG MENU 1352 47 GREET 1352 04 PICK UP 1352 1 26 TOTAL 1352 3 01 PULLOUTS 6 CARS 568 42 284 21 257 19 D 162 12 81
26. these are used to categorize service times on a grading scale and can be set for any event in the system TECH CODE Allows full access to the Timer used to protect features such as RESET MEMORY and DRIVE THRU CONFIG 4W PERIOD A block of time of 4 consecutive weeks on which reports are based in lieu of monthly reporting DEFINITIONS OF TERMS A2 2 PHASE RESEARCH Fast Track38 USER GUIDE z Drive Thru Timer TROUBLESHOOTING TROUBLE PROBABLE CAUSE SOLUTION PRINTER Paper jam Remove Jammed paper and reload printer Reset printer Printer locks up Paper Jam Remove Jammed paper reload paper and reset printer Paper advances but does not print Incorrect paper type Use specified paper Paper in backwards Reload paper correctly Prints too light Possible printer issue Contact dealer or factory Prints only half of characters Possible printer issue Contact dealer or factory Does not supply all reports Printer options set Set printer options incorrectly REMOTE Beeps continuously Beeper options setting calls Check target options and for beeps to continue reset 1f necessary Remote needs to be reset Unplug cable from top of Remote and then plug back in Wait for Remote to stop counting down and press Main Menu twice Possible detection issue Contact dealer or factory TROUBLESHOOTING A3 1 x 0zmvds
27. time in order to pass 14 Press to move the cursor immediately to the left of the B beep column field 15 Press or to set the beep count for the grade you have chosen 0 9 beeps may be chosen The Remote will beep the number of times spec ified when the selected event exceeds the target time you have selected 16 Press to move the cursor immediately to the left of the P print column field 17 Press or to toggle the printing option for the grade to Y yes or N no If you select Y yes the Timer will print every car that falls within the particular grade s target time SECTION 13 PARAMETERS PROGRAMMING 13 15 PHASE RESEARCH USER GUIDE 18 19 20 21 22 23 24 25 26 27 28 29 Fast Track38 2 Drive Thru Timer Press to move the cursor to the field that begins REPEAT Press Press The Remote Display will sound two successive short beeps at intervals of 2 5 10 15 or 30 seconds depending on your choice Select OFF to disable the repeat beep Press to move the cursor immediately to the left of DAYS Press to move the cursor to A means or to any of the days to the right Press or to select the days to which you wish to copy the targets you have set Your selections are now highlighted Press to move cursor to DAYPARTS field Press to move the cursor to A means or to any of
28. to the Activity screen and resume automatic operation SECTION 4 ACTIVITY SCREEN 4 2 96 Fast Track3 USER GUIDE z Drive Thru Timer SECTION 5 VIEW CONFIGURATION SCREEN 5 1 View Configuration Screens From ACTIVITY Screen see ACTIVITY SCREEN on page 4 1 1 Press to open Menu screen 2 Press fo to move cursor to DRIVE THRU CONFIG 3 Press 4 to view and Alternate Configurations NOTE Not all Timers use the Alternate Configuration feature By default Alternate Configuration is not configured for use You will be able to view the Alternate Configuration but you must contact a technician or Phase Research customer service specialist to use it 4 Press to scroll through the Configuration screens SECTION 5 VIEW CONFIGURATION SCREEN 5 1 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer NOTE The Alternate Configuration feature is used only when your drive thru operation changes during the day For example if your store includes two windows one of which is used only when busy there is no reason to time that window when it is not in use Therefore Alt Config allows you to disable the unused window This helps to keep information consistent with your changing drive thru operation This feature can also be used in other scenarios use Alt Config contact your local technician or call Phase Research customer service SECTION
29. z Hi Q tg d lt OQ Z D O R ENT MAI 5 Press when selection is complete You are now in the Report Format selection screen SECTION 12 MANUAL REPORTS 12 9 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Monthly Reports will be produced NOTE If you have selected individual periods the FROM and TO dates are fixed based on the earliest and latest periods you chose 6 Press month date and or year field s r requiring adjustment 7 Press range associated with your data and protects you from requesting reports outside this range 8 Press to move the cursor to VIEW or PRINT in order to send the report to either the display or the printer Selecting the VIEW or PRINT option below the REPORT BY AVERAGE field will produce a single report that averages all the selected data For example selecting REPORT BY AVERAGE for a Monthly Report for which you have selected three particular months will produce a single report combining and averaging the data for the three monthly time periods The REPORT PERIOD VIEW or PRINT selection will produce individual report sections for each period The Header for each report section indicates which dates are included in the section SECTION 12 M
30. 0 12 14 Dayparts WDC Fi EET 2 1 Dayparts and Shifts Record See Worksheets Definitions of Terms 222 2 22 2 000 000000000000 2 1 Diagnostics Screens ADA 3 1 HEREIN TERR 14 1 Display Mode Key Des ripti onaf 2 7 Drive Thru Operation SUMMA AA AA ee 2 1 INDEX A5 2 36 PHASE RESEARCH Track3 USER GUIDE Zt Drive Thru Timer E Electrical Power Outage 2 4 Enter Select Key DIGS CUP Of AAP 2 7 Event Ul eiat AA 2 2 Events See Events F Fast Track Timer Ol uuu ANA AA nA Na AA 1 1 Eeat tes ee E 1 3 General D u NAA a aa 1 4 tee ie one 1 2 Introduct10n TO E 1 1 n Sun 8 1 FT Events da ANG AA AA AA 13 24 13 26 14 1 14 2 2 1 ANA unu usu uns AN A2 2 A2 2 FT Events Screen llista Ol u AN n unun u u Qa 14 2 G Grades VIGWIBE 7 1 Grading Criteria Viewing taii 7 1 H Header Changing Settings AARON KAKA NDI NAGANA ANAN 13 8 Heading Screen N
31. 004 Switch 3 ON 1 OFF 2 OFF Address 005 Switches 1 amp 3 ON 2 OFF Address 006 Switches 2 amp 3 ON 1 OFF 3 Plug connector back into Remote Display and verify that it has rect address before reassembling 4 Once the Remote Display is addressed correctly reassemble and remount it SECTION 13 PARAMETERS PROGRAMMING 13 23 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 13 1 10 Night Manager THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY The Night Manager screen allows you to view and print particular events over a specified time period to track such events as well as identify problems and their causes which 15 particularly useful for absentee management From STORE PARAMETERS Screen see PARAMETERS PROGRAMMING on page 13 1 1 Press 5 to select NIGHT MANAGER 2 Press WA You are now in the Night Manager screen NIGHT MANAGER PROVIDES A SET OF SCREENS TO DISPLAY OPERATING EXCEPTIONS FT FAST TRACK EVENTS AND PULLOUTS THAT OCCUR IN YOUR DRIVE THRU OPERATION 3 Press UZ 4 4 to move cursor to time and or date field s to set the time period for Night Manager displays SECTION 13 PARAMETERS PROGRAMMING 13 24 26 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 4 Press to move the cursor to VIEW or PRINT in order to send the report to either the display or the printer NOTE Selecting VIEW al
32. 1 Press w You are prompted to enter an Access Code 2 Enter your six digit Access Code You are now in the Remove Car screen 00 AM MON FEB 23 OVE CAR FROM LANE E A CARS 0 y to move to the station you want to adjust 4 Press The car count is now decreased one to right of sign 3 Press SECTION 9 REMOVE CAR 9 1 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer THIS PAGE IS INTENTIONALLY LEFT BLANK SECTION 9 REMOVE CAR 9 2 36 PHASE RESEARCH Fast Track USER GUIDE Zt SECTION 10 RESET LOOP 10 1 Reset Loop THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY This screen lets you manually reset an internal Fast Track 2 2 386 2000 Series Timer Loop Detector that failed to reset when the last car left This action should rarely be required NOTE Reset Loop feature should only be used when an L light is on and there is no car ona particular detection point Example L4 is on the Timer is running but no cars are in the drive thru lane s Generally L1 and L2 when used for Menu and Greet cannot be reset from the Fast Track Timer From MENU Screen see MENU SCREEN on page 8 1 1 Press VA to move cursor to RESET LOOP 2 Press w You are prompted to enter an Access Code 3 Enter your six digit Access Code You are now in the Reset Loop screen AM MON FEB 23 SECTION 10 RESET LOOP 10 1 36 PHASE RESEARCH Fast Track USER GUIDE Zt
33. 1 30 4 gt 1 30 2 Repeat 30 SEC Target A GREET ON ARRIVAL NO Time B A lt 04 0 lt 07 O lt 10 0 D lt 10 0 gt 10 O Repeat OFF SEC Target A WINDOW ON ARRIVAL NO Time B lt 30 1 lt 45 2 C x 1 00 3 D 1 30 4 gt 1 30 2 Repeat SEC Target A TOTAL ON ARRIVAL NO Time B lt 1 30 1 lt 1 45 2 lt 2 0 3 D lt 2 30 4 gt 2 30 2 Repeat 30 SEC 2 K SET PARAMETERS WORKSHEETS Target ON ARRIVAI Time lt lt lt mE D lt mm gt Repeat Target ON ARRIVAL Time lt lt lt m D lt mm gt Repeat Target BEEP ON ARRIVAL Time A lt B lt lt mm D mm gt Repeat Target ON ARRIVAL Time lt lt lt mm D lt mm gt Repeat Fast Track388 v MB Drive Thru Timer 26 PHASE RESEARCH Fast Track3 USER GUIDE 2 Drive Thru Timer SET PARAMETERS WORKSHEET Store Header Store Number Manager Phone Modem City STORE HOURS PRINTER OPTIONS 1 day of week RT DA WK Hour OPEN CLOSE Daypart SUN Shift MON Daily TUE WED Report CLOSE Or TU tim FRI SAT Header PEC DAYPARTS Targets AUTO START STOP 1
34. 2 p Fl H Q 0 Q Z H ZJ H lt gt lt Q m O Z GQ J tg U Fl Ho H Hd H AH p H gt Fi Ei H Q 07 Z OQ n El A T H D s T E BZ HH Ww From STORE PARAMETERS Screen see PARAMETERS PROGRAMMING page 13 1 1 Press You are now in Set Access Codes screen SECTION 13 PARAMETERS PROGRAMMING 13 3 36 PHASE RESEARCH Fast Track USER GUIDE z Drive Thru Timer NOTE You may assign up to four Access Codes identified as A B C and D on the Set Access Codes screen An unused Access Code is displayed as UNUSED A used Access Code is displayed as SET When no access code has been set the default access code is 000000 Once any of the access codes has been set however the default access code 000000 no longer allows access You may also program a global password to allow full access but care must be taken before this 15 done 2 Press 4 Press numbered pink keys 0 9 to enter the new six digit Access Code You are now returned to the previous screen SET ACCESS CODES 5 Press w SECTION 13 PARAMETERS PROGRAMMING 13 4 26 PHASE RESEARCH Fast Track USER GUIDE zZz Drive Thru Timer IMPORTANT IF THE SELECTED ACCESS CODE IS UNUSED THE PASSWORD ENTRY SCREEN SEE PREVIOUS PAGE WILL APPEAR IF THE ACCESS CODE HAS ALREADY BEEN SET THE FOLLOWING TECH CODES SCREEN WILL APPEAR NOTE You must call Phase Research to obtai
35. ANA NAAN 13 8 Hourly and Custom Reports Screen AA PAGA PAA 12 12 INDEX A5 3 x 0zmvds x 0zmvds 36 PHASE RESEARCH Track3 USER GUIDE Zt Drive Thru Timer I Intercom AA 1 2 2 1 K Keyboard Mode Key blender de BAGA 2 7 Description Of 2 7 Keys GG 2 7 Keys BANG FUNCHONS eadar raa GA AA 2 7 2 7 L LED Status Lights Example MT 2 6 ANAN ANA TR 2 6 Manually Resetting Internal Loop 10 1 Loop Detector Failed to Reset How to Wray Reset mm 10 1 M Mam 1 1 1 2 2 1 Manual Operation 9 1 10 1 12 1 12 26 Manual Reports 25 a AA Aa 12 22 Daily 12 3 Ri 12 14 Hourly uuu 12 12 Monthly aaa ANA EE EE E 12 9 AA PE 12 17 Weekly 12 6 YTD Year to Date uu aun nn GAN DAA ANAN
36. ANUAL REPORTS 12 10 PHASE RESEARCH Fast Track3 USER GUIDE Zt 10 11 12 Drive Thru Timer Press to produce the selected screen or printer report The Timer will display SEARCHING and or PROCESSING for up to several seconds before the report is displayed or printed Press when viewing a screen report to display the corresponding grading report This screen shows counts and percentages of cars that meet the criteria for each letter grade If you then need a printed copy of the grading report press Press LU Z5 to scroll through reports that have too many lines to fit on the screen Press to cycle through individual period reports when viewing reports for more than one period SECTION 12 MANUAL REPORTS 12 11 36 PHASE RESEARCH Fast Track USER GUIDE z Drive Thru Timer 12 1 2 and Custom Reports From MANUAL REPORTS Screen see MANUAL REPORTS on page 12 1 to move cursor to CUSTOM or leave cursor on HOURLY 2 Press Ed You are now in either the Custom displayed below or Hourly Reports screen The Hourly Reports screen is identical except for the heading that reads HOURLY REPORTS rather than CUSTOM REPORTS n lt lt lt 3 Press fields to the Since requiring adjustment The Timer knows the time range associated with your data and protects you from requesting reports outside this range 4 Press to set the time The ti
37. B EXIT SECTION 2 OPERATION 2 6 36 PHASE RESEARCH Fast Track USER GUIDE z Drive Thru Timer 2 6 Keypad The Keypad is your entry to the Timer s many features and options allowing you to access Timer s numerous screens and customize its reports and features The keys and their basic functions are described below Returns to the previous screen Repeatedly pressing this key returns to the Activity screen wr Selects a menu option Also used to move to the next screen y in a sequence and for confirming selections DISPLAY Prints a copy of the display screen Clears settings during programming Also used to stop print ing process as well as advancing the printer tape by one line Move the cursor The cursor is a blinking underline option for data entry fields Used for changing settings on the Timer s screens Displays the dayparts and shifts settings Displays one event showing the percentage of service times meeting performance goals Toggles displays to show data from different drive thru lanes Used for screens requiring alphanumeric data entry Moves cursor in lt Keyboard Mode gt Returns keyboard to standard behavior EACH KEY PERFORMS SPECIAL FUNCTIONS DEPENDING ON THE SCREEN DISPLAYED NOT ALL KEYS ARE ACTIVE WITH ALL SCREENS SECTION 2 OPERATION 2 7 Fast Track 32 USER GUIDE 2 Drive Thru Timer Pressing KEYBOARD MODE makes the keys with pi
38. Car Reports Screens Car by Car Reports by Station See Car by Car Reports by Station Screen Car by Car Reports by Time and Date See Car by Car Reports by Time and Date Screen KA AA 1 2 Change Current Date Time NLANG LABAG GA 13 6 INDEX 1 x 0zmvds gt 36 PHASE RESEARCH Track3 USER GUIDE z Drive Thru Timer Change Header Settings 13 8 Change Store Hours t 13 6 Clear Key Description Of 2 7 Current Daypart and Shift Settings 6 1 Customization Changing Store Requirements ANA AA 13 1 Custom uM MM E unies 12 12 D Daily Reports Screen lustration 12 3 Daily Weekly and Monthly Reports 12 2 Daily Reports See Daily Reports Screen Monthly Reports See Monthly Reports Screen Report Format Selection See Report Format Selection Screen Daily Weekly and Monthly Reports Weekly Reports See Weekly Reports Screen Daypart or Shift Reports Daypart Reports See Daypart Reports Screen Report Format Selection See Report Format Selection Screen Daypart or Shift Reports Shift Reports See Shift Reports Screen Daypart Reports Screen How to Break Into Smaller Units and or Shifts a 13 1
39. Dead 13 6 Settings TOF 8 24 hour store 13 6 Troubleshooting A3 1 Two Color Remote 1 1 2 5 INDEX A5 8 36 PHASE RESEARCH Track3 USER GUIDE Zt Drive Thru Timer v Vehicle Detector 22000 0 00005 a 1 2 2 1 Vehicle Presence Signal UU C MM 2 2 View Configuration 5 1 AGONY ama pu 5 1 View Current Daypart and Shift 6 1 View Current Time eoe eret NAGA 13 6 View Grading Criteria and Grades Acheived 2 2 22 7 1 View Periods Key 561 OE Rv ME dus ni dun Dies imn E UD EN DR EMT dE 2 7 Screen Brief Description Of 3 1 Screen PAA AA 6 1 View Target Times How lo Customize 7 1 Key Paka PA 2 7 Screen Brief Description of 3 1 Screen yanuna Qua ia au NAGANA 7 1 Viewing Grading Criteria and Grades Acheived 7 1 Viewing Store Hours petes eoe eerie reris por NAGING BANGAG AGANG 13 6 w Weekly Reports Screen UA e utum ANG 12 6 Worksheets Dayparts And Shifts Record a dini dte s ta peii tatu eda eis A4 5 set Parameters Worksheets Blank Sheet T e
40. EC SET PARAMETERS WORKSHEETS 4 2 PHASE RESEARCH USER GUIDE STORE HOURS 14 day of week OPEN DAYPARTS START NN UN 1 SHIFTS START ON I Fast 996 2 Drive Thru Timer SET PARAMETERS WORKSHEET Store Header Store Number Manager Phone Modem City PRINTER OPTIONS RT MO Hour CLOSE Daypart Shift Daily Report CLOSE time Header PEC Targets AUTO STOP Remote Display Remote 1 Remote 2 Remote 3 Remote 4 Remote 5 Remote Yo Flash avg STOP SET PARAMETERS WORKSHEETS A4 3 gt gt gt PHASE RESEARCH USER GUIDE Target BEEP ON ARRIVAL 2 Target BEEP ON ARRIVAL Time Time Target SET WORKSHEETS Target BEEP ON ARRIVAL m F Q Time A ll Repeat Target BEEP ON ARRIVAL A B D F F Time A ll Repeat Target BEEP ON ARRIVAL A B D F F Time Repeat Target ON ARRIVAL A B C D F F Time A ll Repeat Fast Track Z 386 Drive Thru Timer A4 4 Fast Track388 PHASE RESEARCH USER GUIDE 2 Drive Thru Timer DAYPARTS AND SHIFTS RECORD DATE Dayparts Sun Mon Tue W
41. FT Events count SECTION 13 PARAMETERS PROGRAMMING 13 27 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 13 1 10 2 Show Event Counts The Show Event Counts screen displays more detail for the event PULLOUTS selected on the previous screen 1 From STORE PARAMETERS Screen see PARAMETERS PROGRAM MING on page 13 1 2 3 M T G P 2 B 1 U 5 0 O 5 4 f 8 Ge fo to set the time period for N on Manager displays 5 to move the cursor to VIEW or PRINT in order to send the mood to either the display or the printer 6 Press to produce the selected screen or printer report The total number of FT EVENTS and PULLOUTS appears on the display SECTION 13 PARAMETERS PROGRAMMING 13 28 26 PHASE RESEARCH Fast Track3 USER GUIDE Zt Drive Thru Timer 7 Press to move the cursor to PULL OUTS 8 Press to drill down to view a more detailed screen for PULLOUTS The display shows the conditions that contributed to the Pullouts count SECTION 13 PARAMETERS PROGRAMMING 13 29 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer SECTION 14 DIAGNOSTICS SCREENS 14 1 Diagnostics THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY The Diagnostic screen is a monitoring feature that lets you view the number of operating excep tions FT Fast Track Events and Pullouts for a particular day of operation From MENU Screen see Menu on page 8 1
42. Fast Track 2 2 3862 2000 Series Drive Thru Timer System User Guide Fast Track 299 2 Drive Thru Timer R 02 02 PHASE RESEARCH 3500 W Moore Avenue Suite M Santa Ana CA 92704 714 850 1320 or Fax 714 850 1502 www phaseresearch com email fasttrack phaseresearch com 26 PHASE RESEARCH Fast Track3 USER GUIDE 2 Drive Thru Timer SET PARAMETERS WORKSHEETS SET PARAMETERS WORKSHEET SAMPLE Sheet 1 Store Header Store FAST BURGER Number 1234 Manager JONES Phone 123 456 7889 Modem 123 456 7890 City ANY TOWN STORE HOURS PRINTER OPTIONS 1st day of week MON RT DA WK MO Hour CLOSE Daypart x x SUN 6 00AM 1 00AM Shift 6 00AM 1 00AM Daily x x x TUE 6 00AM 1 00AM WED 6 00AM 1 00AM Report CLOSE 00 15 THU 6 00AM 1 00AM time FRI 6 00AM 1 00AM SAT 6 00AM 1 00AM Header ON PEC OFF DAYPARTS Targets ON AUTO ON START STOP 1 6 00AM 10 30AM Remote Display 2 10 30AM 1 00PM 3 1 00PM 5 00PM Remote 1 A WINDOW 4 5 00PM 8 00PM Remote 2 A TOTAL 5 8 00PM 1 00AM Remote 3 6 Remote 4 7 Remote 5 8 Remote 80 Flash avg DAILY SHIFTS START STOP 1 6 00AM 4 00PM 2 4 00PM 1 00AM 3 4 SET PARAMETERS WORKSHEETS PHASE RESEARCH SET PARAMETERS WORK SHEET SAMPLE USER GUIDE Target A MENU ON ARRIVAL NO Time B A lt 30 1 lt 45 2 lt 1 00 3 lt
43. ICK UP TARGET CARS A 1129 152 151 169 84 EVENT TARGET TOTAL CARS 909 337 319 115 5 END OF REPORT Fast Track 38 z Drive Thru Timer This report is a MONTHLY DAILY report as indicated by the VECTOR HEADER This report will take all the days in the month create a single report and then generate it on the first day of the succeeding month at the time specified in the REPORT feature MONTHLY DAILY 1 30 AM MON MAR 01 1999 FROM MONTHLY TO FEB 01 99 lt gt 28 99 A SIDE MENU GREET PICK UP TOTAL CARS AVG 6948 42 6948 03 6944 6944 PULLOUTS EVENT TARGET EVENT TARGET A F EVENT PICK UP TARGET CARS A 4583 694 763 760 144 TOTAL CARS 3458 1309 1329 830 18 END OF REPORT A1 5 Q x ozm 36 PHASE RESEARCH Track3 USER GUIDE Zz Drive Thru Timer DEFINITIONS OF TERMS DRIVE THRU TIMER A computer technology management tool to measure and monitor drive thru speed of service in a fast food restaurant EVENT Occurrences in the drive thru and or the Timer itself THE FOLLOWING ARE EXAMPLES OF EVENTS ACCESS CODE User can program four individual Access Codes A B C D to establish restricted entry to Timer features ALT CONFIG OFF The time at which Alt Config toggles OFF and the original main drive thru configuration is restored x 0zmvds ALT CONFIG ON The time at whi
44. NCE signal EVENT 6 Vehicle arrives at Pick Up Loop EVENT 7 Vehicle departs from Pick Up Loop Discontinues VEHICLE PRESENCE signal CASHIER PICK UP 4 wNbow 5 6 winnow 7 NOTE Full Line Time includes the wait time between 3 4 and 5 6 SECTION 2 OPERATION 2 3 Fast Track3 USER GUIDE Zt 2 2 1 Drive Thru Timer Multiple Vehicles The Timer is capable of keeping track of up to 16 vehicles moving simultaneously through each drive thru lane The Timer can track the progress of each vehicle independently accu rately noting when each car moves onto or off a vehicle detection zone Electrical Power The Timer s electrical power supplied by an external transformer is always left on The trans former is connected by a power cord to a 110 VAC power outlet WHEN POWER RETURNS AFTER ANY INTERRUPTION THE FAST TRACK 2 2 386 2000 SERIES TIMER TESTS ITSELF ITS THERMAL PRINTER AND ANY ATTACHED REMOTE DISPLAYS When power is applied the Remote Display s powers on and shows its numerical address The Remote Display s then shows digits counting down from 9 to 0 and beeps during the process allowing you to verify that the Display s is working properly Each Remote Display then resumes displaying the elapsed times and average times for its assigned event The printer prints reports for the power reset and is then available again for reporting The Timer next displays the Activity scr
45. NFEHENEFOO SECTION 12 MANUAL REPORT SCREENS 12 26 26 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer SECTION 13 PARAMETERS PROGRAMMING 13 1 Parameters Programming THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY The Set Parameters screen lets you customize your Timer to match changing store requirements operating hours shift times or automatic reporting requirements See SET PARAMETERS WORKSHEETS Appendix 2 1 D 5 M G L z Z Z Fi Z m tj ty N O Q Q tg g N From ACTIVITY Screen 1 Press You are now in Menu screen SECTION 13 PARAMETERS PROGRAMMING 13 1 36 PHASE RESEARCH Fast Track USER GUIDE z Drive Thru Timer TIMER SERIES 11 IMAGE NUMBER VERSION MODEL EOD SERIAL CONFIGURATION NUMBER R R P M S D D R El H Jb J El EJ mn p H Hd Z H n amp A Sr 1 You are now prompted to enter your Access Code 4 Press the numbered pink keys 0 9 to enter your six digit Access Code See Assign Access Codes on page 13 3 You are now in the Store Parameters screen and the cursor is immediately to the left of ACCESS CODES SECTION 13 PARAMETERS PROGRAMMING 13 2 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer 13 11 Assign Access Codes The Access Codes screen lets you secure your system from unauthorized use o o gt lt H Fl J p
46. RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 12 1 3 Daypart and Shift Reports The Daypart and Shift Report screens let you set reporting for one or more dayparts or shifts 12 1 3 1 Daypart Reports From MANUAL REPORTS Screen see MANUAL REPORTS on page 12 1 1 Press 4 to move cursor to DAY PARTS 2 Press WA You are now in the Dayparts screen 1 2 3 4 5 6 7 8 A A to move cursor to the desired daypart row s 5 to select or to deselect a specific daypart you may select one or more dayparts An X appears to the right of each row selected for reporting 5 Press when selection is complete You are now in the Report Format selection screen SECTION 12 MANUAL REPORT SCREENS 12 14 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Daypart Reports will be produced M N E 234567 6 to move cursor to FROM or fields to the month date and or year field s requiring adjustment 7 4 to adjust the month date and or year The Timer knows the date range associated with your data and protects you from requesting reports outside this range 8 to move the cursor to VIEW or PRINT in order to send the report tc to eitlier the display or the printer Selecting the VIEW or
47. SE HARM THE PRINTER PAPER ROLL HOLDER POINT LOADING PROCEDURE 1 Open printer door 2 Place roll in holder so that printed instructions face you upside down 3 Cut paper so that it comes to a point as shown CUT PAPER DO NOT FOLD 4 Insert point of paper into top of printer until point comes through front 5 Carefully pull point of paper directly toward top of unit until about 6 inches is fed through 6 Feed paper completely through printer door and close and secure door IF PAPER JAMS 1 Carefully cut paper where it enters printer 2 Taking care not to put stress on printer parts pull remaining paper from front of printer Pull Toward top of unit DO NOT USE ANY DEVICE SCISSORS SCREWDRIVER POINTED REMOVE PAPER PRINTER RESET 3 Reset printer by pressing the PRINTER BUTTON RESET BUTTON Printhead will cycle back and forth 4 Repeatthe loading procedure TO RESET PRINTER 1 The printer has a safety shutoff feature to protect the printer from heat damage Reset printer by pressing the PRINTER RESET BUTTON Printhead will cycle back and forth SECTION 2 OPERATION 2 9 26 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer THIS PAGE IS INTENTIONALLY LEFT BLANK SECTION 2 OPERATION 2 10 PHASE RESEARCH USER GUIDE Fast Track33 22 Drive Thru Timer SECTION 3 SCREENS General This section describes the Fast Track 2 2 386 2000 Series Timer s scr
48. UJ tU UJ tJ tJ UJ KHRREHEHNNNN w ARR OR gt ENT MAI NOTE If you select DAILY instead of a specific day or days any individual days you may have also selected will be deselected automatically 5 Press when selection is complete You are now in the Report Format selection screen SECTION 12 MANUAL REPORTS 12 3 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Daily Reports will be produced NOTE If you have selected individual periods the FROM and TO dates are fixed based on the earliest and latest periods you chose IL li 44 move cursor to FROM TO fields to month date and or year field s requiring adjustment 7 Press Zs to adjust the month date and or year The Timer knows the date range associated with your data and protects you from requesting reports outside this range i 4 to move cursor to VIEW or PRINT in order to send report to cher the display or the printer Selecting the VIEW or PRINT option below the REPORT BY AVERAGE field will produce a single report that averages all the selected data For example selecting REPORT BY AVERAGE for a Daily Report for which you have selected three particular days will produce a single report combining and averaging the data for the three daily time
49. appear on the report PRINTER REPORT TAPES 1 1 6 gt PHASE RESEARCH USER GUIDE 4 00 PM MON FEB 23 1999 START 3 00 PM lt gt STOP 4 00 PM A SIDE CARS AVG MENU 19 58 19 04 PICK UP 19 LI TOTAL 19 40 PULLOUTS 1 EVENT TARGET A MENU CARS EVENT TARGET A E EVENT PICK UP TARGET CARS A 9 EVENT TARGET A FND OF REPORT This report is a REAL TIME RT report Notice that the time and date of the report are the same as the end of the reporting period This report has no VECTOR HEADER HOURLY DAILY HOURLY 1 30 AM MON FEB 23 1999 START STOP 3 00PM lt gt 4 00PM FROM HOURLY TO FEB 23 99 lt gt 23 99 A SIDE CARS AVG MENU 19 58 GREET 19 04 PICK UP 19 11 TOTAL 19 PULLOUTS EVENT TARGET EVENT TARGET A F EVENT TARGET PICK UP CARS 9 END OF REPORT This report is a WEEKLY HOURLY report as indicated by the VECTOR HEADER This report will combine the like hours from each day in the week create a single report for each hour and then generate them on the first day of the succeeding week at the time specified in the REPORT feature WEEKLY HOURLY 1 30 AM FEB 23 1999 START 3 00PM lt gt FROM STOP 4 00PM HOURLY 17 99 lt gt 23 99 SIDE
50. ars Status records for events like application of power or entry of a security password Exception records for unusual conditions NOTE The Timer s memory management should meet your needs When its memory is full it deletes the oldest data as required to free space and then continues recording new data If you have a legitimate reason for discarding all your historical data select RESET to display the Clear Memory screen You will use only a few of the Timer s many features on a daily basis A numeric password or Access Code to protect your configuration from accidental changes is required to use some of these features This manual will show you how to use these powerful tools SECTION 1 INTRODUCTION 1 4 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 1 5 Using this Manual This manual will familiarize you with all of the Timer s functions and instruct you how to cus tomize its behavior to meet your special or changing requirements Simply look in the Table of Contents or Index for the section describing the feature The manual also gives you step by step instructions on how to perform routine operations such as loading paper in the printer resetting sensors producing reports on demand customizing automatic operation and adjusting to changes in requirements You will find the following symbols and characters used throughout this manual ARROWS Press the Up Down Left and Right ar
51. averaging period applies to all Remote Displays If you select a blank value no averages will be flashed between events 5 d Press 6 Press NOTE Depending on the model of the Remote one color two color or percentage the data will be shown either in minutes seconds seconds only or percentage Time data will be displayed only during the hours the store is open When closed only a colon two vertical dots 1 is shown on a minutes seconds Display a seconds and percentage Display is blank SECTION 13 PARAMETERS PROGRAMMING 13 22 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 13 1 9 Set Remote Addressing IF IT IS NECESSARY TO CHANGE A REMOTE DISPLAY S ADDRESS USE THE FOLLOWING STEPS 1 Unplug the five pin connector from the top of the Remote Display and remove the display from its mounting Remove the two 2 smaller Phillips head screws from the top of the Display first and then remove the two 2 Phillips head screws from the bottom of the Display The two 2 covers of the Display should now separate 2 After separating the two covers locate the eight 8 position dip switch block located on the upper right hand side of the circuit board Adjust the switches according to the addresses you want Remote Display Address Dip Switch Settings OOOO Address 001 Switch 1 ON 2 OFF 3 OFF Address 002 Switch 2 ON 1 OFF 3 OFF Address 003 Switches 1 amp 2 ON 3 OFF Address
52. ch Alt Config toggles ON ALT DRIVE THRU CONFIG Allows user to toggle detection points ON and OFF within the drive thru con fig feature by pressing DISPLAY MODE and MAIN MENU keys within the same second of each other not simultaneously CARS IN LANE The number of cars that have arrived at the first active detection point but not yet left the last detection point DAYPARTS Up to eight time periods 1 8 can be entered into the system to break the day into segments Each daypart automatically ends at the beginning of the following daypart Some periods usually represented as dayparts are breakfast mid morning lunch mid afternoon dinner evening and late night hours DRIVEOFF The Timer s automatic subtraction of a car that has taken more than the allotted time to reach the next detection point DRIVE THRU CONFIG System settings specific to drive thru architecture CAUTION DO NOT USE THE DRIVE THRU CONFIG FEATURE WITHOUT FIRST CONTACTING PHASE RESEARCH CUSTOMER SERVICE OR YOUR LOCAL DEALER EVENT 00 A counter that keeps track of cars that accumulate no elapsed time Example A car triggers an event programmed to delay but then exits the event before the delay has been completed FT FAST TRACK EVENTS Occurrences in the Timer GLOBAL CODE Programmable Tech Code that allows full access to the Timer DEFINITIONS OF TERMS A2 1 x 0zmvds 26 PHASE RESEARCH Track3 USER GUIDE Zz Drive Thru Timer GREET TIME Th
53. do not know the number associated with a particular Remote Display remove and reconnect the five pin connector atop the Display Do not remove the connector by pulling on the gray cable remove it only by pulling on its black base The unit then goes through a power up sequence and displays the address of the Remote IMPORTANT While Remote Displays that show the time of the same event can have either the same or different addresses if you want two or more Remote Displays to show the time of different events each display must be set to a different address The address of the Remote is the third digit only of the first number that comes up after you power on the Remotes e g for example the address for 275 would be 5 the address for 005 would also be 5 If the Display s address is 001 it will show the time that Remote 1 is programmed to show as indicated on the Remote Display screen If a Remote s address is 002 it will show the time that Remote 2 is programmed to show etc 4 Press to move the cursor immediately to the right of the individual Remote address number s i e 1 5 Press or to select the event that the Remote s will be monitor ing Adjust all other Remotes as needed NOTE The optional sixth Remote Display setting serves as a special Percentage Remote which can be used to monitor speed of service as well as to provide performance incentive for crew members The Percentage Remote shows in either red or green
54. e time taken to respond to a car that has arrived at the Menu Board order point CARS The Timer s automatic subtraction of a car when the actual number of cars exceeds the number that has been programmed using the drive thru configuration feature MULTI STATION EVENT An event that starts and stops an event timer from two or more detection points there may be up to four such events PERIOD A user defined block of time used with the Manual Reporting feature POWER OFF The time at which the unit loses power POWER ON The time at which the unit regains power PULLOUTS The operator s manual subtraction of a car that has taken more than the allotted time to reach the next detection point REMOVE CAR A manual method by which cars are subtracted from the drive thru RESET LOOP The resetting of a Loop and or Loop Detector due to the false detection of a car phantom car RESET MEMORY Removes all events stored in memory CAUTION DO NOT USE THE RESET MEMORY FEATURE WITHOUT FIRST CONTACTING PHASE RESEARCH CUSTOMER SERVICE OR YOUR LOCAL DEALER SET PARAMETERS User defined settings specific to each store SHIFTS Up to four 4 time periods can be entered into the system to break the day into segments Each shift automatically ends at the beginning of the following shift SINGLE STATION EVENT An event that starts and stops an event timer from a single detection point there may be up to eight such events TARGET TIMES Associated with dayparts
55. ed Thur Fri Sat start stop start stop start stop start stop start stop start stop start stop Store Store Store Store Store Store Store 1 opening time opening time opening time opening time opening time opening time opening time 2 3 4 5 6 7 Store Store Store Store Store Store Store 8 closing time closing time closing time closing time closing time closing time closing time Shifts Sun Mon Tue Wed Thur Fri Sat start stop start stop start stop start stop start stop start stop start stop 1 2 3 4 NOTES SET PARAMETERS WORKSHEETS 4 5 gt 36 PHASE RESEARCH Track3 USER GUIDE Zt Drive Thru Timer INDEX SYMBOLS Keys Description Of Description Of Access Codes Screens Assign Access Codes See Assign Access Codes Screen Set Access Codes See Set Access Codes Screen Activity Screen a AA AA PE B AN EE UE Alternate Configuration Arrow Keys uu as un Assign Access Codes Screen DE EESTI RE 13 3 Automatic Printing HOW to set options for EM 13 17 Car by Car Reports by Station Screen TAGON m 12 22 Car by Car Reports by Time and Date Screen WS i On AA 12 24 Car by
56. ee a ANA A4 3 Set Parameters Worksheets Blank Sheet 2 oppeto ta e E PRIMI 4 4 Set Parameters Worksheets Sample Sheet La a AA 4 1 Set Parameters Worksheets Sample Sheet 2 4 2 Y Year to Date Reports Screen AA POP 12 20 YTD Year to Date Reports See Year to Date Reports Screen INDEX A5 9 x 0zmvds Fast Track39 Drive Thru Timer PHASE RESEARCH 3500 W Moore Avenue Suite M Santa Ana CA 92704 714 850 1320 or Fax 714 850 1502 www phaseresearch com email fasttrack phaseresearch com
57. een and begins acquiring data producing scheduled reports automatically at the appointed times SECTION 2 OPERATION 2 4 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 2 4 Remote Displays The Remote Displays are 5 by 9 inch modules with three illuminated digits visible on both sides The Displays show minutes and seconds to document the time each car spends during key steps in the ordering and sales process When no cars are in the drive thru the Displays show the average vehicle times during the shift or other appropriate time period SIGNAL INPUT OUTPUT CONNECTORS BEEP VOLUME One to Five Remote Displays May be Programmed to Show the elapsed time for a selected event in progress See Set Remote Display Options on page 13 20 Show the average event time for a selected time period indicated by flashing mode See Set Remote Display Options on page 13 20 Show the same information on more than one Display example one Remote for your cashier and customers and another for your cooks See Set Remote Display Options on page 13 20 Communicate information through audible beeps example a car arrives at a station The beep volume can be adjusted up or down as desired See Set Targets on page 13 14 The Sixth Remote Display is a Two Color Special Percentage Remote that may be Programmed to Show the percentage of cars that satisfy the A grade target time on any se
58. eens how you can dis play them and use the Keypad to customize the Timer as well as analyze the data it collects and stores Once you learn how to use a few of the screens it will be easy for you to use all the others THE MENU SCREEN YOUR GATEWAY TO THE FAST TRACK 242 366 2000 SERIES 5 POWERFUL CUSTOMIZATION AND REPORTING FEATURES When the Timer was installed it was configured to display the Activity screen and operate auto matically producing the displays and automatic reports that your installer programmed But you can also use the Keypad to access the Menu screen and many other screens from the Activity screen Each Fast Track 2 2 386 2000 Series Timer screen is briefly summarized below ACTIVITY SCREEN VIEW PERIODS VIEW TARGET TIMES MENU REMOVE CAR RESET LOOP PRINT HEADER MANUAL REPORTS SET PARAMETERS DIAGNOSTICS RESET MEMORY SECTION 3 SCREENS Home Base for the Timer s operation Shows current daypart and shift settings Use to view goals and employee performance Gateway to the Timer s powerful features Use to manually clear event timers for a car that has left drive thru Use to manually reset Loops Prints headings or titles on printer reports Entry to the manual or customized reporting system Use to customize the Timer to adapt to changing needs Use to view the number of events and Pullouts Erases all historical event data 36 PHASE RESEARCH Fast Track USER GUIDE Vf
59. election Screen Daily Weekly and Monthly Reports HEURES TTD 12 4 12 7 12 10 Report Format Selection Screen Daypart or Shift Reports 12 15 Reports C Tama AA ANA 12 22 AA AA 12 3 Dayparts 12 14 Hourly NANANA AG 12 12 MON ANG ANA AU AA AA AA NANA 12 9 Sn PA M 12 17 We ekly d E ETES 12 6 Y ID Year to Date m 12 20 Reset Loop Screen Brief Description Of AGAIN 3 1 NIO omm 10 1 Reset Memory Screen Brief Description of 3 1 AA 15 1 Resetting a Loop Detector anG AA KNA 10 1 Screens List and Brief Description of all Screens AA AA 3 1 Sectionalizing the Day Setting Dayparts eene 13 10 Set Access Codes Screen AA ad NANAMAN 13 3 Set Dayparts Screen 13 10 Set Parameters Worksheets See Worksheets Set Printer Options Screen AA crm 13 17 Set Remote Display Options Screen Illustration o Dee 13 20 13 23 Selecting the Information that Appears on the Remote Displays 13 20 13 23 Set Shifts Scree
60. es 5 Press to toggle selection ON or OFF Your selections are now highlighted SECTION 12 MANUAL REPORT SCREENS 12 24 36 PHASE RESEARCH Fast Track USER GUIDE P AN Drive Thru Timer 6 Press to view the screen below on which you can define the time period and date range for your Car by Car report The events and grades you previously selected are displayed below the current time date and type of report CAR by CAR 4 9s 7 Press fs to move cursor to time and date fields you want to change 8 Press to change times and or dates report is produced for each date you select 6 to move cursor to PRINT 10 Press to print the report The Timer will display SEARCHING and or PROCESSING for up to several seconds before the report is displayed or printed SECTION 12 MANUAL REPORT SCREENS 12 25 36 PHASE RESEARCH Fast Track b USER GUIDE Drive Thru Timer The following is a sample Car by Car Report with rows for each event using the actual event names in your configuration Each row shows time of day station name letter grade and actual time duration of event 23 2000 24 2000 25 2000 POWER OFF ACCESS A ACCESS GREE GREE UJ Oo CA GREE O CA OHE O O HOE Q Q gt gt s np LJ ws TH OT H t t IA CJ Cy txp taj taj ha Taj du tJ BNHOFPO
61. ext daypart for the same day though you may use different dayparts for each day of the week Daypart 1 always starts at the opening time for the day and the last programmed daypart always ends at the closing time for the day 8 Press to add a new daypart by moving the cursor immediately to the right of the first unused daypart number for which START and STOP times have not yet been entered 9 Press to add daypart The START and STOP times are now entered the field of the first daypart moving from top to bottom 1 to 8 you want to remove be removed as well And the store s Ssclosing time will automatically be entered in place of the STOP time for the last remaining daypart NOTE If all days use the same dayparts you can set the dayparts for only one day and then use the COPY TO feature to copy the same settings to all other days as explained in the following steps 4 to move cursor immediately to the right of DAY 13 Press 14 Press to move cursor to COPY 15 Press 12 Press A to select the desired day from which to copy 2 to move cursor to lt gt 16 Press to copy the displayed daypart settings to all other days replacing any individual dayparts previously set for these days SECTION 13 PARAMETERS PROGRAMMING 13 11 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 13 1 5 Set Shifts The Set Shifts screen let
62. for other days return to the main Diagnostic screen to select the desired date Wow ww X P W P W lt lt M I lt R s SECTION 14 DIAGNOSTICS SCREENS 14 2 36 PHASE RESEARCH Fast Track USER GUIDE Zt SECTION 15 RESET MEMORY 15 1 Reset Memory THIS FEATURE REQUIRES A TECH CODE FOR ENTRY The Reset Memory screen allows you to erase all historical event data in the memory CAUTION THIS SCREEN WARNS THAT IF YOU PRESS THE KEY YOU WILL ERASE ALL HISTORICAL EVENT DATA PERMANENTLY Hj df R R P M s D D R Ei Hi g FJ POH Fi m p H d Z H n amp A AA Fl p From MENU Screen to move cursor to RESET MEMORY 2 Press Wa You are now prompted to enter your Tech Code This code must be obtained from Phase Research SECTION 15 RESET MEMORY 15 1 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer 3 Press the numbered pink keys 0 9 to enter your six digit Tech Code You are now in the Reset Memory screen NOTE The Fast Track 2 2 386 memory is capable of storing up to 131 000 events Once its data exceeds that amount the Timer will begin writing over the oldest data If your Timer monitors five stations Menu Greet Winl Win2 and Line it will create five events for each vehicle that passes through the drive thru So to calcu late the number of events stored in memory each day simply multiply the number
63. gh in drive a S Possible detection issue Contact dealer or factory Timer does not have power Power cord unplugged Plug in power cord Circuit breaker in building Reset circuit breaker is tripped off Power to building is off Blown fuse Replace fuse 5mm x 20mm 5 amp fast blowing Timer screen is blank Power turned off Resume power Keyboard does not Possible power surge Contact dealer or factory respond An L light is locked on Possible detection issue Contact dealer or factory Headset not working Intercom not functioning Check your intercom manual and or contact intercom dealer or factory TROUBLESHOOTING A3 3 x ozmvv 26 PHASE RESEARCH Fast Track3 USER GUIDE 2 Drive Thru Timer SET PARAMETERS WORKSHEETS SET PARAMETERS WORKSHEET SAMPLE Sheet 1 Store Header Store FAST BURGER Number 1234 Manager JONES Phone 123 456 7889 Modem 123 456 7890 City ANY TOWN STORE HOURS PRINTER OPTIONS 1st day of week MON RT DA WK MO Hour CLOSE Daypart x x SUN 6 00AM 1 00AM Shift MON 6 00AM 1 00AM Daily x x x TUE 6 00AM 1 00AM WED 6 00AM 1 00AM Report CLOSE 00 15 THU 6 00AM 1 00AM time FRI 6 00AM 1 00AM SAT 6 00AM 1 00AM Header ON PEC OFF DAYPARTS Targets ON AUTO ON START STOP 1 6 00AM 10 30AM Remote Display 2 10 30AM 1 00PM 3 1 00PM 5 00PM Remote 1 A WINDOW 4 5 00PM 8 00PM Remote 2 A TOTAL 5 8 00PM 1 00AM Remote 3 6 Remote 4 7 Remote
64. he cursor to immediately to the right of REPORT 7 Press LZ 6 to select one of two options a specified time time ora specified time Increment after store closing close 8 Press to move the cursor to either or depending on your choice in the previous step 9 Press to set the time for printing the automatic reports NOTE You can turn the following features HEADER TARGET PEC AUTO ON or OFF 10 Press 11 Press 12 Press to move cursor to the right of FTe Fulltime Event 13 Press 5 to select ON to print any events the Timer or OFF 14 Press 4 move cursor to right of HEADER 15 Press j to select ON to print a Report Header on each report 16 Press to move cursor to the right of PEC Print Each Car SECTION 13 PARAMETERS PROGRAMMING 13 18 26 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 17 Press or to select ON to print the PEC report as cars move through the drive thru or OFF lt move cursor immediately to right of TARGETS 19 Press to select to print Targets reports OFF 20 Press to move cursor immediately to the right of AUTO 21 Press to select ON or OFF to disable automatic reporting NOTE Events that will be printed on the automatic reports must be defined by corresponding drive thru configurations or target settings
65. instead of a specific week or weeks any individual weeks you may have also selected will be deselected automatically 23 WEEKLY G G G G G z Hj rj Bi p p 2 Ei Ei Ei FF q ARR O R ENT MAI NOTE The days shown on the screen are the first days of the most current seven business weeks as programmed in Set Parameters for a specific Timer 5 Press when selection is complete You are now in the Report Format selection screen SECTION 12 MANUAL REPORTS 12 6 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Weekly Reports will be produced NOTE If you have selected individual periods the FROM and TO dates are fixed based on the earliest and latest periods you chose 7 Press range associated with your data and protects you from requesting reports outside this range 8 Press to move the cursor to VIEW or PRINT in order to send the report to either the display or the printer Selecting the VIEW or PRINT option below the REPORT BY AVERAGE field will produce a single report that averages all the selected data For example selecting REPORT BY AVERAGE for a Weekly Report for which you have selected three particular weeks will produce a single report combining and averaging the data for the three weekly time periods The REPORT
66. ion indicates which dates are included in the section SECTION 12 MANUAL REPORT SCREENS 12 18 26 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 9 Press to produce the selected screen or printer report The Timer will display SEARCHING and or PROCESSING for up to several seconds before the report is displayed or printed 10 Press when viewing a screen report to display the corresponding grad ing report This screen shows counts and percentages of cars that meet the cri teria for each letter grade If you then need a printed copy of the grading report press 11 fo to scroll through reports that have too many lines to fit on the screen 12 Press A 4 to cycle through individual period reports when viewing reports for more than one period SECTION 12 MANUAL REPORT SCREENS 12 19 96 Fast Track3 USER GUIDE z Drive Thru Timer 1214 Year to Date Reports The Year to Date Reports screen shows the number of cars that pass through your drive thru lanes and stations and the average time at each since January 1 of the current year From MANUAL REPORTS Screen see MANUAL REPORTS on page 12 1 1 Press to move cursor to YTD 2 Press You are now in Year to Date screen 3 Press 4 Press to select or to deselect a specific time period you may select one or more periods An X appears to the right of each row selected for reporti
67. lected event See Set Remote Display Options on page 13 20 SECTION 2 OPERATION 2 5 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer 2 5 LED Status Lights The eight LED Status Lights on the Main Console show how customers are moving through your drive thru system Labeled L1 through L8 these lights are activated when their corre sponding stations are active or occupied The pattern of the L1 L8 indicator lights on the Console lets you see at a glance where the cars are in your drive thru lanes They also help you make sure that the Timer and its sensors are working together properly Below is an example of what the LED Status Lights might indicate in a store with two drive thru lanes and and four monitored stations in each lane gt 2 0000 i5 16 L7 LB Drive Thru Timer Vehicle Customer Vehicle Vehicle Present atA being Greeted at Present atA Presentat A Side MENU A side Side Win1 Cashier Side Win2 Board Menu Board Service L5 Vote L5 L8 indicate presence greeting for B side lane of a 2 dual lane Drive Thru e g 18 indicates a vehicle present at B T B SIDE MENU BOARD side Win2 16 5 ae EXIT 18 B SIDE PICK UP WINDOW WINDOW L1 ASIDE MENU BOARD 2 s L3 L4 ASIDE GREET M ASIDE ASIDE amp CASHIER PICK UP WINDOW WINDOW eb
68. lows you to drill down through two more screens of greater detail one for FT EVENTS and one for PULL OUTS Selecting PRINT will cause all three Night Manager screens the first Night Manager screen FT EVENTS screen and PULLOUTS screen to print 5 Press to produce the selected screen or printer report The total number of FT EVENTS and PULLOUTS appears on the display NOTE Night Manager also includes a PEC Print Each Car feature that applies to the selected time period 6 Press 7 Press or to toggle PEC ON or OFF to move cursor immediately to right of PEC SECTION 13 PARAMETERS PROGRAMMING 13 25 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 13 1 10 1 Show Event Detail The Show Event Detail screen displays more detail for the event FT EVENTS selected on the first Night Manager screen 1 From STORE PARAMETERS Screen see PARAMETERS PROGRAM MING on page 13 1 2 Press Drs gt td td un HW H m H H H the report to either the display or the printer 6 Press to produce the selected screen or printer report The total number of FT EVENTS and PULLOUTS appears on the display SECTION 13 PARAMETERS PROGRAMMING 13 26 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 7 Press to move the cursor to FT EVENTS 8 Press to drill down to view a more detailed screen for FT EVENTS The display shows the conditions that contributed to the
69. ly Weekly and Monthly Reports These screens let you set reporting for one or more daily weekly or monthly time periods The Daily Weekly and Monthly screens are very similar except for the time period differ ences You can select the current period and or one or more of the seven most recent periods Alternatively you can select every period within a range of dates that you specify This lets you access all of the historical data stored in the Timer In either case individual reports will be produced for each specified period If your report includes multiple time periods one report will be produced for each period The screen rows correspond to time periods for which data will be reported You select reporting for one of these periods by using lt ARROWS gt to move to the corresponding row and then using the lt gt or lt gt key to toggle reporting for the period on or off SECTION 12 MANUAL REPORTS 12 2 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer 121 114 Daily Reports From MANUAL REPORTS Screen see MANUAL REPORTS on page 12 1 fa to move cursor to DAILY 2 Press 4 You are now in Daily Reports screen 3 Press to move cursor to the desired day s 4 Press to select or J to deselect a specific day you may select one or more days An X appears to the right of each row selected for reporting n o OF tz Fj dd tz bb p p pi ri pi Ei Ei H UJ tJ
70. me moves in one hour increments for Hourly Reports and 15 minute increments for Custom Reports 5 Press fields to move cursor to dates the FROM and SECTION 12 MANUAL REPORT SCREENS 12 12 26 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 6 Press to set the dates fo to move the cursor to VIEW or PRINT in order to send the report to eem the display or the printer Selecting the VIEW or PRINT option below the REPORT BY AVERAGE field will produce a single report that averages all the selected data The REPORT BY PERIOD VIEW or PRINT selection will produce individual report sections for each period The Header for each report section indicates which dates are included in the sec 8 Press to produce selected screen printer report The Timer will display SEARCHING and or PROCESSING for up to several seconds before the report is displayed or printed 9 Press when viewing a screen report to display the corresponding grad ing report This screen shows counts and percentages of cars that meet the cri teria for each letter grade If you then need a printed copy of the grading report press 10 Press UZ to scroll through reports that have too many lines to fit on screen 11 Press to cycle through individual period reports when viewing reports for more than one period SECTION 12 MANUAL REPORT SCREENS 12 13 36 PHASE
71. n 13 12 INDEX A5 7 x 0zmvds x 0zmvds 36 PHASE RESEARCH Track3 USER GUIDE Zt Drive Thru Timer Set Targets Screen ETE reap 13 14 Set Text to Appear in Pear 13 8 Setting Sections of the Day Dayparts and or Shifts 13 10 Setting Targets for Grading NAAN ANAKAN 13 14 Shift Reports Screen OCT 2 BA nA NANANA NLA E 12 17 Show Event Counts Screen Hastra On uu uu uuu ANN AH Duss 13 28 Show Event Detail Screen ili ral O0 2 Aa BN a a a Na 13 26 Special Percentage Remote 1 otras ced 1 1 2 5 Symbols Explanation of Symbols Used in this Manual 1 5 Synchronize Fast Track NANANA aci dece 9 1 T Targets See Set Targets Screen Tech Codes Screen SEE QU DTE AA AR AA PN 13 5 Thermal Paper Tape Eristalling and RCP ACM AA 2 9 Thermal Printer Changing 2 9 ON 2 9 2 9 SIOP od 60014 0a eee a MANANG NANANA AA AGA 2 7 Time Store Hours Screen TUTE MW 13 7 NASI n taa ed dta d
72. n a TECH CODE in order to change the Access Code SECTION 13 PARAMETERS PROGRAMMING 13 5 36 PHASE RESEARCH Fast Track USER GUIDE z Drive Thru Timer 13 12 Time Store Hours The Time Store Hours screen lets you set the current date and time and the day considered to be the first day of the week for your store It also lets you set the daily store opening and clos ing times for each day of the week From STORE PARAMETERS Screen see PARAMETERS PROGRAMMING on page 13 1 1 Press to select TIME STORE HOURS 2 Press Fad You are now in the Time Store Hours screen kj kj HAR td A 6 6 6 6 6 6 PP PP gt SEES N N N N N 5 lt lt lt lt AA 4 v to move to the desired field 6 to change the times days and dates The OPEN and CLOSE times move in 15 minute increments and AM and PM change auto matically as you scroll through the hours SECTION 13 PARAMETERS PROGRAMMING 13 6 26 PHASE RESEARCH Fast Track3 USER GUIDE Zt Drive Thru Timer NOTE set up a store for a 24 hour day set the OPEN and CLOSE times the same When CLOSE time is set to the same time as OPEN time CLOSE time field will display 24 HOUR NOTE You may set a particular day as CLOSED by pressing 4 on day s OPEN time until it reads CLOSED Closed will be be
73. ng The Timer knows the date range associated with your data and pro tects you from requesting reports outside this range SECTION 12 MANUAL REPORT SCREENS 12 20 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 5 Press Y O to move the cursor to VIEW or PRINT in order to send the report to o either the display or the printer Selecting the VIEW option will produce a single report that averages all the selected data Selecting the PRINT selection will produce the same single report as well as individual grading reports for each event The Header for each report section indicates which time periods are included in the section 6 Press to produce the selected screen or printer report The Timer will display SEARCHING and or PROCESSING for up to several seconds before the report is displayed or printed 7 Press when viewing a screen report to display the corresponding grad ing report This screen shows counts and percentages of cars that meet criteria for each letter grade If you then need a printed copy of the grading report press 8 Press YJ to scroll through reports that have too many lines to fit on the screen 9 Press to view grading reports for more than one event by cycling through individual grading reports SECTION 12 MANUAL REPORT SCREENS 12 21 96 Fast Track3 USER GUIDE z Drive Thru Timer 12 15 Carby Car Reports The Car by Car
74. nk triangles act as a telephone style Keypad allowing you to enter characters and digits Press the appropriate key from 0 through 9 one or more times to select the character you want to enter Repeatedly pressing the keys cycles through four alphanumeric characters including the number in the pink triangle For example the 2 key can be used to cycle through the characters see below After cycling to the desired character press lt KEYBOARD MODE to move to the next typing position to the right If you need to move left up or down on the screen use the arrow keys after pressing DISPLAY MODE NOTE LETTER DESIGNATIONS ARE FOR REFERENCE ONLY LETTERS DO NOT APPEAR ON KEYS SECTION 2 OPERATION 2 8 36 PHASE RESEARCH Fast Track3 USER GUIDE z Drive Thru Timer 2 7 Thermal Printer The Thermal Printer prints reports and logs significant events that occur during the Timer s operation both automatically as scheduled and manually as desired The printer uses special thermal paper tape designed to print only on the side facing out on the roll The serrated edge of the paper exit slot helps you to neatly tear off reports When the paper tape s edges begin to turn pink it is time to load a new roll To do so IMPORTANT OPERATOR CAUSED DAMAGE TO THE PRINTER OR MISUSE WILL VOID THE WARRANTY TAKE CARE WHEN REMOVING PAPER JAMS LOADING PAPER ETC TO FOLLOW ALL DIRECTIONS BELOW TO AVOID MISUSE OR OTHERWI
75. numerals the percentage of cars that satisfy a particular grade s target time If the percentage of cars satisfying the particular grade s target time is below a percentage selected by the user the Display numerals will be red If the percentage is equal to or higher than the selected percentage the numerals will be green Only the Percentage Remote and two color Remote not the standard one color Remote Display have this capability Percentage Remotes will display the A target only while the two color Remotes will allow you to specify any target grade you wish To set your two color Remote to show percentage please refer to the Phase Research Installation Guide NOTE Steps 5 to 5 explain how to set up a percentage Remote or a two color Remote that is set to show percentage If you do not want your system set to include such percentage remote capabilities proceed to Step 6 5 a Press 4 to move cursor to sixth last Remote position SECTION 13 PARAMETERS PROGRAMMING 13 21 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 5 b Press to move cursor to the right of the percentage 5 c Press or to select the desired percentage at which the Display will change color 4 to move cursor to 5 Press Or to select the event to be monitored 4 to move the cursor to FLASH AVG 7 Press Or to select the averaging period HOURLY DAYPRTS SHIFTS DAILY WEEKLY MONTHLY ALT The
76. of events by the average number of cars recorded on a daily basis For example based on the five station configuration above 5 events x 400 cars per day 2 000 events per day 131 000 events 2000 events per day approx 65 days worth of memory SECTION 15 RESET MEMORY 15 2 36 PHASE RESEARCH Fast Track3 USER GUIDE Drive Thru Timer PRINTER REPORT TAPES The sample Printer report tape below details the meaning of each entry on a report generated by the automatic reporting feature of the Timer The following four pages fea ture Printer tape examples of the 16 different reporting options gt gt Time and Date of 1 LE DAYPART Printer Options Vector Header Report Creation 1 30 AM MON FEB 23 1999 Type of Report FROM Report Beginning Date FEB 23 99 lt gt 23 99 Report Ending Date Drive Thru Lane gt 3 SIDE MENU GREET Detection Points gt lt up Detection Points Average Time TOTAL Total Pullouts gt PULLOUTS Detection Point Total Cars Targeted Event 4 Total Cars at Each Grade TARGET Percentage of Total Cars at Target Grades gt Each Grade PICK UP CARS END OF REPORT Report Footer NOTE The Printer Options feature contains an option to turn targets on as in example above or off If the targets are turned off all information below the entry PULLOUTS will not
77. of performance goals A sixth LED Two Color Remote Display is used as a Special Percentage Remote It displays the percentage of cars that satisfies the A grade target time on any selected event Sensor data channels that detect vehicles in the drive thru lanes Loops embedded in the drive thru pavement are a typical kind of vehicle sensor Communication sensor data channels that detect conversation between employees and customers SECTION 1 INTRODUCTION 1 1 PHASE RESEARCH Fast Track3 USER GUIDE Zt Drive Thru Timer A fully functional system requires a customer furnished Intercom Menu Board Loop with Vehicle Detector and the Fast Track 2 2 386 2000 Series Timer At a minimum the Timer contains a Main Console and a Remote Display The Main Console interfaces with the customer furnished Intercom and Vehicle Detector Window Loops and from one to six Remote Displays The Timer can work with a single or double lane drive thru restaurant A typical fast food res taurant with two drive thru lanes is pictured below Side A is the primary drive thru lane with the driver seated closest to the cashier WIN 1 and service windows WIN2 Side is sec ondary drive thru lane with the car passenger closest to the cashier and service windows Each lane has a communications system Intercom and three Loops to detect cars One Loop is located at the Menu Board another at WINI and a third at WIN2 on both Side A and Side B The Loops all
78. ow the Timer to detect when cars arrive and leave the Loop locations B SIDE MENU WIN1 WIN2 2 BOARD WINDOW WINDOW AND GREET LOOP LOOP 7 No pecu RSS EXIT MENU BOARD LOOP A SIDE MENU 2 AND GREET 1 WIN1 WIN2 WINDOW WINDOW LOOP LOOP SECTION 1 INTRODUCTION 1 2 PHASE RESEARCH Fast Track38 USER GUIDE Z Drive Thru Timer 1 3 Features The Fast Track 2 2 386 2000 Series Timer helps you improve and maintain efficiency and prof itability with the following features Automatic operation that handles most of your routine requirements For the most part your job is to replace printer paper and let the Timer do its job Indicator lights that let you see at a glance exactly where the cars are in your drive thru lanes Automatic operation that helps identify drive thru problems and then lets you manually correct them Data displays and printed reports that give you both summary and real time information so you and your staff have instant performance feedback Automatic printing at scheduled intervals Flexible reporting that allows you to analyze both current and historical drive thru data so that you can compare past and present performance as well as the effects of product staff and policy changes Comprehensive reporting to help you determine how efficiently your staff serves your customers the percentage of vehicles meeting your performance goals and standard
79. periods The REPORT BY PERIOD VIEW or PRINT selection will produce individual report sections for each period The Header for each report section indicates which dates are included in the section SECTION 12 MANUAL REPORTS 12 4 PHASE RESEARCH Fast Track3 USER GUIDE Zt 10 11 12 Drive Thru Timer Press to produce the selected screen or printer report The Timer will display SEARCHING and or PROCESSING for up to several seconds before the report is displayed or printed Press when viewing a screen report to display the corresponding grading report This screen shows counts and percentages of cars that meet the criteria for each letter grade If you then need a printed copy of the grading report press Press LU Z5 to scroll through reports that have too many lines to fit on the screen Press to cycle through individual period reports when viewing reports for more than one period SECTION 12 MANUAL REPORTS 12 5 36 PHASE RESEARCH Fast Track USER GUIDE z Drive Thru Timer 12 1 1 2 Weekly Reports From MANUAL REPORTS Screen see MANUAL REPORTS on page 12 1 1 Press to move cursor to WEEKLY 2 Press WA You are now in the Weekly Reports screen 3 Press to move cursor to the desired week s 4 Press to select or 76 to deselect a specific week you may select one or more weeks An X appears to the right of each row selected for reporting NOTE If you select WEEKLY
80. reen Heading See Heading Screen Night Manager See Night Manager Screen Printer Options See Set Printer Options Screen Remote Display Options See Set Remote Display Options Screen Shifts See Set Shifts Screen Targets See Set Targets Screen Time Store Hours See Time Store Hours Screen Pick Up Window Print Display Key Deseripton OE NAGA Print Header Screen Brief DeS mntonof naaa AA AA Na Customizing Text in the Header to be Printed Printer Report Printer See Thermal Printer Pull Outs Pullouts Screen R Remote Displays Beep cessa PAA AA AA AA How to Select Information on eene LI SEE UD dte Percentage Remotes AA tad ap torea Set Addressihg csn n EDAM eS Two Color Remote Display Remove Car Definition S How to Manually Synchronize Fast Track Remove Car Screen Brief Description Of Hua a How to Manually Synchronize Fast Track is INDEX Fast Track33 22 Drive Thru Timer 36 PHASE RESEARCH Track3 USER GUIDE Zt Drive Thru Timer Report Format S
81. row keys appropriately usually to move the cursor a blinking underline character to a position on the screen The position you have moved to is indicated by the cursor SQUARE BRACKETS AROUND TEXT example MANUAL REPORTS Use ARROW KEYS to move to the menu option line specified in the brackets ENTER SELECT gt Angle brackets around a key means to press that key to select the option This notation is used throughout this manual to indicate the actions you should take to get the results you want SECTION 1 INTRODUCTION 1 5 36 PHASE RESEARCH p Track USER GUIDE Drive Thru Timer SECTION 2 OPERATION 2 1 General The Fast Track 242 386 2000 Series Timer operates automatically with a minimum of operator attention updating the data on its Activity screen and Remote Displays and printing regularly scheduled automatic reports 2 2 Principles of Operation A fully functional timer requires a customer furnished Intercom Menu Board Loop with a Vehicle Detector and the Timer As a minimum the Timer must include a Main Console and a Remote Display The Main Console interfaces with the customer furnished Intercom and Vehicle Detector Cashier Loop and Pick Up Loop Window Loops a Remote Display and a power source Up to six Remote Displays may be connected to the Main Console A simple Fast Track 242 386 2000 Series Timer for a single lane drive thru is pictured below NOTE Though this example depicts a
82. s and the performance of different shifts in relation to one another as well as help you to predict staffing needs Optional Settings allow custom setup Contact Dealer Time display can be set to seconds only or minutes and seconds default setting Time display can be set for 12 hour AM and PM default setting or 24 hour Military time Daylight Savings Time can be set ON default setting or OFF e Reporting period can be set for Monthly Reports 12 reports per year default setting or 4 Week Reports 13 reports per year SECTION 1 INTRODUCTION 1 3 36 PHASE RESEARCH Fast Track USER GUIDE z Drive Thru Timer 1 4 Using The Fast Track 2 2 386 2000 Series Timer You can select group and analyze any of the data the Timer collects with the Timer providing both detail and summary reports showing how vehicles move through your drive thru Reports print automatically on a regular schedule When the Timer is installed it is programmed to automatically display data and produce reports based on your store s requirements You view its various types of data on many different display screens and the system allows you to modify its functions to fit your requirements As cars arrive and depart from your drive thru stations the Timer adds database event records that include date and time of day information for reporting and comparison These include Event records when your communications system is used to greet c
83. s you divide each day into smaller units called shifts which are used to group data for viewing and reporting From STORE PARAMETERS Screen see PARAMETERS PROGRAMMING on page 13 1 1 Press SHIFTS 3 VA to move cursor immediately to the right of DAY if you want to change the day 4 Press 4 to move day forward backward 2 d to move to an existing shift you would like to modify You may use up to four shifts per day 6 Press 4 Zo to move cursor to the fields to change the START or STOP times SECTION 13 PARAMETERS PROGRAMMING 13 12 36 PHASE RESEARCH Fast Track USER GUIDE Zt Drive Thru Timer 7 Press to change the time in 15 minute increments The Timer adjusts automatically to prevent time gaps or overlaps NOTE The ending time of each shift coincides with the starting time of the next shift for the same day though you may use different shifts for each day of the week Shift 1 always starts at the opening time for the day and the last programmed shift always ends at the closing time for the day 8 Press to add a new shift by moving the cursor immediately to the right of ilis first unused shift number for which START and STOP times have not yet been entered 9 Press to add shift The START and STOP times are now entered 10 Press CA to delete shifts by moving the cursor to the field of the first v in order from
84. t stop start stop start stop start stop start stop start stop 1 2 3 4 NOTES SET PARAMETERS WORKSHEETS 26 PHASE RESEARCH Fast Track USER GUIDE Z TABLE OF CONTENTS 1 INTRODUCTION 1 1 11 RN 1 1 1 2 Elements of a Fast Track 2 2 386 2000 Series Timer 1 1 13 RGA CS eee 1 3 1 4 Using The Fast Track 242 386 2000 Series Timer 1 4 1 5 Using this Manual netto she n ad Med eit 1 5 2 OPEHADONLG 2 1 2 1 NR TEE 2 1 2 2 Principles of 2 1 2 24 Multiple Velut gusce eir o AA AA GG 2 4 2 3 Electrical Powetr AIN GT GG AGANG 2 4 2 4 Remote Displays essere 2 5 2 5 LED Status 2 6 216 AGA atte then Apn 2 7 2 7 Thermal Printer aNG NAWANG BALIKAN 2 9 3 3 1 General 3 1 4 ACTIVITY SCBBEDU dett 4 1 4 1 4 1 5 VIEW CONFIGURATION 5 1 5 1 View Configuration Screens esse 5 1 6 VIEW PERIODS SCREEN 1 4 seen 6 1 6 1 View Periods 6 1 7 VIEW TARGET TIMES SCREEN 2 eene 7 1 7 41 View Target Times
85. top 1 to bottom 4 you wish to remove 11 Press to delete the shift Any shifts that follow will automatically be removed as well And the store s closing time will automatically be entered in place of the STOP time for the last remaining shift NOTE If all days use the same shifts you can set the shifts for only one day and then use the COPY TO feature to copy the same settings to all other days as explained in the following steps 4 to move cursor immediately to right of DAY 13 Press 14 Press to move cursor to COPY 15 Press 12 Press A to select the desired day from which to copy VA to move the cursor to lt gt 16 Press to copy the displayed shift settings to all other days replacing any individual shifts previously set for these days SECTION 13 PARAMETERS PROGRAMMING 13 13 36 PHASE RESEARCH Fast Track USER GUIDE Z Drive Thru Timer 13 16 Set Targets The Set Targets screen lets you create a system of target times audible indicators beeps and letter grades for any or all programmed event s From STORE PARAMETERS Screen see PARAMETERS PROGRAMMING on page 13 1 1 Press to select TARGETS 2 Press wA You are now in the Set Targets screen gt Appr FAK WwW HOGA V MH H Hl w 9 3 O O QO O Q amp N oO O O O O N P OQ N F tJ Z z Z Z Z Z 9 1 1 2 2 T On Pp uw v p
86. ts from the Menu Board deactivating the Menu Board Loop the VEHICLE PRESENCE SIGNAL discontinues The Main Console interprets the 1 3 time as the MENU time 4 When the vehicle arrives at the Cashier Loop a VEHICLE PRESENCE SIGNAL is sent to Main Console The Main Console interprets the 3 4 time as WAIT time 5 When the vehicle departs from the cashier s window deactivating the Cashier Loop the VEHICLE PRESENCE SIGNAL discontinues The Main Console interprets the 4 5 time as the Cashier time 6 When the vehicle arrives at the Pick Up Loop a VEHICLE PRESENCE SIGNAL is sent to Main Console The Main Console interprets the 5 6 time as WAIT time 7 When the vehicle departs from the pick up window deactivating the Pick Up Loop the VEHICLE PRESENCE SIGNAL discontinues The Main Console interprets the 6 7 time as Pick Up time Additionally the Main Console interprets the 1 7 time as this customer s total Line Time SECTION 2 OPERATION 2 2 36 PHASE RESEARCH Fast Track USER GUIDE 2 Drive Thru Timer EVENT 1 Generates VEHICLE maba pem PRESENCE signal Generates GREET CANCEL signal EVENT 2 Employee keys microphone to greet customer Discontinues VEHICLE PRESENCE signal EVENT 3 Vehicle departs from Menu Board Loop Generates VEHICLE PRESENCE signal EVENT 4 Vehicle arrives at Cashier Loop EVENT 5 Vehicle departs from Cashier Loop Discontinues VEHICLE PRESENCE signal Generates VEHICLE PRESE
87. tween 11 45 p m and 12 00 a m SECTION 13 PARAMETERS PROGRAMMING 13 7 36 PHASE RESEARCH Fast Track USER GUIDE Z Drive Thru Timer 13 1 3 Store Heading The Store Heading screen lets you enter text for the Header which you can print using the PRINT HEADER function on the Menu screen The Header can be automatically printed with some reports to identify them by their store The Header information is also displayed on the Header of reports generated by the Fast Track personal computer software suite if being used From STORE Screen see PARAMETERS PROGRAMMING on page 13 1 3 Press 4 Press J MODE see bottom row of screen The Keypad then functions like a tele phone keypad with letters or characters associated with keys see diagram on following page NOTE If the Keypad is already in KEYBOARD MODE pressing KEYBOARD MODE advances the cursor one space to the right SECTION 13 PARAMETERS PROGRAMMING 13 8 36 PHASE RESEARCH Fast Track USER GUIDE Pu Drive Thru Timer 5 Press the number 5 repeatedly until the desired character is displayed For example pressing the number 2 key PRINT DISPLAY One time will display an A Two times will display a B Three times will display a C Four times will display a 2 Five times will display Six times will display a b ee 39 Seven times will display a All number keys will
88. typical simple system the Fast Track 242 386 can be configured for virtually any other drive thru restaurant setup 1 INTERCOM 1 SYSTEM CANCEL MAIN SIGNAL CONSOLE VEHICLE PRESENCE VEHICLE DETECTOR Po REMOTE Z SPEAKER 0 DISPLAY 0 DES 10 VEHICLE PRESENCE g Ssa ES WIN2 KEY UT ahere MENU WIN1 WIN2 Fast Track 242 386 Timer Equipment BOARD WINDOW WINDOW LOOP LOOP LOOP SECTION 2 OPERATION 2 1 Fast Track3 USER GUIDE Zt Drive Thru Timer The Main Console s interface with the customer furnished Intercom and Vehicle Detector allows the Timer to detect a vehicle that has been greeted via Intercom upon arrival at the Menu Board Window Loops allow the Timer to detect the car s arrival at and departure from the cash ier and service window and or other detection points For simplicity the following sequence of events assumes that there are Loops at the Cashier Window and Pick Up Window 1 vehicle arrives at the Menu Board where the Loop detects its presence A VEHICLE PRESENCE SIGNAL is sent by the Vehicle Detector to the Main Console which starts the timing sequence 2 Anemployee keys the Intercom microphone to greet the customer The employee s voice generates GREET CANCEL signal that is sent to the Main Console which records the 1 2 time as the GREET time 3 When the vehicle depar
89. u to request a report based on a selected portion of the historical data gathered by the Fast Track 2 2 386 2000 Series Timer From MENU Screen M MON FEB 23 5 EAR TO DATE PCOHORNPEPO AAA Pi gt J to move to the desired report type 3 Press 4 Press to view the desired report The following pages of this section provide instructions to set up view and or print the various individual Manual Reports listed on the main screen above SECTION 12 MANUAL REPORTS 12 1 Fast Track38 USER GUIDE Z Drive Thru Timer NOTE A Manual Report can provide the answer to almost any kind of question you might ask about your data Use a Manual Report to see how your store is meeting performance standards to compare shifts or time periods and for many other useful purposes Defining and producing a Manual Report is easy and becomes very natural with some practice The information the Timer needs to produce reports is entered using a short sequence of one two or three screens Produce Manual Reports on your Main Console display screen or on the Thermal Printer You can also generate a screen report and then use the lt PRINT DISPLAY5 key to print a copy of the screen If you should need to stop printing of a report or series of reports press the CLEAR key The various types of report screens that you can select follow 12 11 Dai
90. y Time and Date TABLE OF CONTENTS Fast Track33 22 Drive Thru Timer Fast Track38 PHASE RESEARCH USER GUIDE Zt TROUBLESHOOTING uiii LLL luu u in cae ean A3 1 SET PARAMETERS 6 4 1 INDEX 5 1 TABLE OF CONTENTS 3 PHASE RESEARCH Fast Track38 USER GUIDE Z Drive Thru Timer SECTION 1 INTRODUCTION 1 1 General The Fast Track 2 2 386 2000 Series Timer herein also referred to as the Timer helps you operate a drive thru store more efficiently and profitably by tracking the progress of customer vehicles through the ordering and delivery process Management and staff can use this information in crucial ways To analyze service time To improve productivity To set performance goals and incentives To measure performance To predict staffing requirements based on past experience To compare shifts seasons and stores 1 2 Elements of a Fast Track 242 386 2000 Series Timer A Timer consists of the following elements A Main Console with a Liquid Crystal Display LCD Status Lights for monitoring eight stations Thermal Printer a Keypad for controlling system operation Up to five large LED Remote Displays that show time and give performance information by flashing average times during non active timing These Displays use a series of audio beeps to indicate satisfaction

Adaptec Timer System 2+2/386 User's Manual

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