2Wire Xerox Phaser Laser Printer 5500 Owner's Manual
Contents
1. the correct NDS Context Print Server PServer Name is set for the name selected for the Phaser printer to act as a print server m Novell Mode is correctly set If changes are made reset the printer Once the printer has been reset allow approximately two minutes for the printer to go through a self test then log onto the network server Print out another copy of the Configuration Page to verify that the items you modified were set and kept Novell NetWare Software Step By Step 1 2 Verify that Centre Ware DP and a Phaser printer driver have been loaded on the workstation Click Start click Settings then click Printers to verify that the printer is installed Launching CentreWare DP 1 2 Click Start click Programs then click CentreWare DP Select the desired printer If a communications error message appears your printer is not able to communicate with your workstation Verify the printer settings then return to this document With the printer selected click the Printer drop down list then select Advanced Setup Select one of the following connection methods m Novell Directory Services Bindery Phaser 5500 Laser Printer 3 38 Novell NetWare 5 Verify that the information displayed is also contained on the Configuration Page Verify these items a The queue name of the Phaser printer is set to service If necessary create a new queue to test the printer b The Primary Server2. Phaser 5500 Laser Printer Novell NetWare This topic includes Configuration Software for NetWare Networks on page 3 35 Quick Setup on page 3 35 NetWare 4 x NetWare 5 x and NetWare 6 x Print Server Setup on page 3 36 E E m Advanced Setup on page 3 35 E m Novell NetWare Troubleshooting on page 3 36 Configuration Software for NetWare Networks Centre Ware DP configures the printer and the network when using NetWare 4 x 5 x and 6 x CentreWare DP is a Novell Directory Service NDS Bindery tool used only for Novell Distributed Enterprise Print Services NDPS Quick Setup 1 Print the Configuration Page and keep it for reference For information about printing a Configuration Page go to Reference Features Front Panel on the User Documentation CD ROM 2 View the Configuration Page then verify the following m Novell enable is On m Frame Type is correctly set Install CentreWare DP on a Windows based workstation Run the CentreWare DP application then click Setup Wizard on the Printer menu Select NDS Install then follow the Setup Wizard steps Install printer drivers from the Printer Installer and Utilities CD ROM Send a print job to the printer PNP Se PS SS Verify the print quality of the document If print quality problems exist or if your document did not print go to Reference Troubleshooting on the User Documentation CD ROM for more information Advanced Setup T
3. he Advanced Setup option of CentreWare DP is a tool that allows you to control how your devices are configured in your Novell NetWare network environment This tool is necessary for connecting your device to more than one file server or queue For a connection to a single device and queue use Setup Wizard Copyright 2004 Xerox Corporation All Rights Reserved 3 35 Novell NetWare NetWare 4 x NetWare 5 x and NetWare 6 x Print Server Setup The Phaser printer defaults enable connection to Novell NetWare without adjustment Review the Configuration Page and verify the following settings m NetWare is enabled m Frame Type matches the frame type of the desired file server m PDL is set to your desired PDL PostScript or PCL or to Auto You may wish to set PDL to the desired type if only one PDL is used m Desired Novell mode is set to either NDS BEM NDS or BEM Bindery Emulation Mode m Print Server Name Setting Up NetWare with CentreWare DP The CentreWare DP software provides the quickest and easiest method for installing a printer on a network For more information go to www xerox com office pmtools and select your printer model to access the CentreWare DP User Guide or see Centre Ware DP Online Help Advanced Setup in Bindery Mode for Novell Directory Services NDS The Advanced Setup option of CentreWare DP provides an additional tool to control how your printers are configured on a Novell NetWare network environmen
4. l NetWare Software Step by Step assumes that you are connected to a Novell NetWare network with a Windows OS installed on the client workstation When both of these procedures are completed print a test page from your software application If the test page prints no further system troubleshooting is necessary Phaser 5500 Laser Printer 3 37 Novell NetWare Novell NetWare Hardware Step By Step Note the LED activity on the printer The green link LED is ON whenever it is connected to an active network The amber traffic LED is flickering when data is being received 1 Verify the following m The cable connections Use a new cable or connectors if possible m Which port your printer is attached to Connect a functioning network device to your printer to test the port Print the Configuration Page from your printer For information about printing Configuration pages go to Reference Features Front Panel Review the Connectivity Settings and verify these items m NetWare is enabled m Frame Type matches the frame type of the desired file server Note To determine your NetWare IPX frame type type config at the Novell console screen On large networks using multiple IPX frame types it is critical that the frame type be set correctly PDL is set to your desired PDL PostScript or PCL or to Auto NDS Tree for NetWare 4 x NDS and later is set for the correct NDS tree name NDS Context for NetWare 4 x NDS and later is set for
5. lists the server name on the Configuration Page Printing a Document Click the Tools drop down list Select the Send File menu item then select the appropriate directory and file for downloading Verify that this is a valid file with no errors Click OK The file is sent to the printer If the document does not print review the Novell Menu settings on the Configuration Page Verifying the Network Settings 1 2 At the CentreWare DP main screen click the Printer drop down list click Properties then click Connections Click the Network Card tab A new dialog box displays information about frame type and connectors Verify that the printer is enabled and the connector and frame type are correct If changes are made reset the printer from the front panel Re print a test page If the test print does not print go to www xerox com office support Phaser 5500 Laser Printer 3 39
6. ll NetWare Troubleshooting Quick Check 1s 2 P Verify that the printer is plugged in turned On and connected to an active network Verify that the printer is receiving network information by monitoring the LEDs on the back of the device When the printer is connected to a functioning network and receiving traffic its link LED is green and its amber traffic LED is flashing rapidly Verify that the client is logged into the network and printing to the correct print queue Verify that the user has access to the Phaser printer queue Verify that the Phaser printer NetWare print queue exists is accepting jobs and has a print server attached If it does not use the Setup Wizard in CentreWare DP to reconfigure the print queue Print the Configuration Page Verify that Printer Server is enabled Set the frame type to the frame type your NetWare server is using Note To determine your NetWare IPX frame type type config at the Novell console screen On networks using multiple IPX frame types it is critical that the frame type be set correctly Go to www xerox com office support if the above steps fail to resolve the printing problem Novell NetWare Troubleshooting Step By Step These procedures eliminate cabling communication and connection problems associated with network connected printers The steps are divided into two groups m Novell NetWare Hardware Step by Step m Novell NetWare Software Step by Step Note Novel
7. t This tool is necessary for connecting a printer to more than one file server or queue Novell Distributed Enterprise Print Services NDPS NEPS To access Xerox printers in this environment Xerox Gateway software must be installed on a system The latest version of the Xerox Gateway Software is available on the Xerox web site at www xerox com office pmtools Instructions are available on the web site for installing a printer using NDPS The web site also contains the Xerox NDPS User Guide Novell NetWare Troubleshooting Troubleshooting for Windows based computers includes both hardware and software solutions to eliminate cabling communication and connection problems associated with direct connected ports Complete one of the following procedures based on the type of port being used then print a test page from your software application If the test page prints no further system troubleshooting is necessary For print quality problems go to Reference Troubleshooting on the User Documentation CD ROM Phaser 5500 Laser Printer 3 36 Novell NetWare Requirements Verify that you m Are operating a Windows based system with CentreWare DP software installed and at least one printer driver installed m Area NetWare Network Administrator an administrative person with ADMIN SUPERVISOR or ADMIN SUPERVISOR EQUIVALENT within login rights to the NetWare Server s servicing the Phaser printer m Have a basic knowledge of NetWare Nove
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