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1. Cisco Integrated Services Routers ISR and Aggregation Services Routers ASR provide Wide Area Network WAN and Cisco Unified Communications services in a single platform In the Cisco PA for Midmarket Collaboration the Cisco ISR and ASR can provide the following functions Figure 3 e Media resources MTP and transcoder for Cisco Unified Communications Manager e External connectivity to Internet e IP routing and network services such as DHCP DNS NTP and others e Cisco Unified Survivable Remote Site Telephony SRST to support calls during WAN failures e Voice gateway to the Public Switched Telephone Network PSTN or Cisco Unified Border Element CUBE for Session Initiation Protocol SIP trunks e Integrated data and voice connectivity to service providers e Multiprotocol Label Switching MPLS WAN connectivity for an organization s network e Virtual Private Network VPN client to establish secure tunnels to the VPN concentrator Cisco Preferred Architecture for Midmarket Collaboration PAGE 9 Introduction Figure 3 Cisco ISR and ASR Functions HA Cisco ISR and ASR Connection to Internet Registration Redundancy SRST aa Gateway to PSTN or CUBE The Cisco ISR and ASR have additional slots that support add on modules such as wireless controllers and VMware ESXi servers Deployments can use various Cisco ISR and ASR models to support different features to scale and to accommodat
2. Design Overview December 2014 2014 Cisco Systems Inc All rights reserved Contents PS tee hee 4 Documentation tor Cisco Preferred Architectures a esessgesekdeeerggug e teegde eege EkEENE geed DESEN eege DOCS TS ET e E AN AE E EE N A AAE EE 4 leie e Bie a E 5 Technology Uce CS ET EARE ee de st EEn E ei 5 ACC CO OVET W e E EE E E E eee 6 GISO Business Edition AT EE 8 CORSA EE 8 ON E A E 9 Cisco Integrated Services ROC ne en EnEn nes cena 9 aeae I e A E E EA EEA EA E EE EAEE EA E EEEE andes EAE A E A EE AAT A E E TEAN 11 Be un Ee Ee A Re e MIS a aan nie ns menant et stt stt stt etat no rrenaren aren de 12 D KE ire PEA E E PA P OA PAPE E APA TA E TA ATE E EES 13 Recommended dee 14 STE EEN 14 Deployment Best AC CCS PS eee dectironiencitte ge ditunntsoataomsabimeatbhauaianakas bascttdn ise nuadastasciobs ip Goatthabsaucthin yn puadebunnedsensoutiatuneaiats 14 Cisco Unified Communications Manager and IM and Presence Service n nannnannnannnnnnnennnnrnnnrnnnrrnnrrnnenne 14 Cisco Unified Survivable Remote Site Telephony cccccceececceeececceescecsensecceececseececseueeesseeeeesseseessaeees 15 BIER Cie WE 16 ASSOCIES a ee er eee ee eee eee eer 18 EEN 19 RUE AU Ne MD 261 6 VIMO RO ea AEEA RARA 20 Audio and Vid o ContereniciM E 20 STE E 20 Deployment Best Eeer 21 Audio and Video Instant Conferences ccccccccssseecceeeecceececceeeecseueeccsueeecsuececseueeessuseessussessauseesseneessegss
3. e Business to business voice and video communications e Unified voice messaging e Customer care Because of the adaptable nature of Cisco endpoints and their support for IP networks this architecture enables an organization to use its current data network to support both voice and video calls In general it is a best practice to deploy a collaboration solution with proper quality of service QoS configured throughout the network Voice and video IP traffic should be classified and prioritized to preserve the user experience and avoid negative effects such as delay loss and jitter For more information about LAN and WAN QoS see the Cisco Collaboration SRND The Cisco PA for Midmarket Collaboration shown in Figure 1 provides highly available and secure centralized services These services extend easily to remote offices and mobile workers providing availability of critical services even if communication to headquarters is lost Centralized services also simplify management and administration of an organization s collaboration deployment Cisco Preferred Architecture for Midmarket Collaboration PAGE 6 Introduction Figure 1 Cisco Preferred Architecture for Midmarket Collaboration Headquarters Unity TelePresence Contact Center Prime Connection Management Suite Express Collaboration Lesen 1 SES ee Cisco Q WebEx Bo Oe Mobile T eleworker Internet a ae Ze MPLS WAN Integrated
4. 21 Audio and Video Permanent Conferences iii 21 Cisco Collaboration Meeting Rooms CMR Premises Us 21 Scheduled Audio Re EE er ER Sched led Video CORSA a hi 22 WebEx Enabled TelePresence CMR Hybrid 23 Support for Multiple Call Processing EE 24 CONSOMME PEA EE E AEA de en nan te en EE I on en ie 25 Recommended RT eu ant a it acier a diet he ui ae diode 26 ARS a oe eee 26 Remote Se sche Era eeren a dene 26 Teleworker Sites de bee nrn enren renerne nen 26 SE 26 Deployment Best e ee 26 CSC EDEN a a ene ee 26 Connectivity for Audio and Video over the Internet ss 28 POTN Ee 29 iert CIR GE e E 30 DO ee ee ee E EEE en ee eee eee eee ee eee eerie 31 CISCO MD OS e DE 32 Recommended RR ele un E E 32 Cisco Preferred Architecture for Midmarket Collaboration PAGE 2 SRE ae esac ce edn EE tence E E E E E E 32 Deployment Besl PAC CCS yaar ie te EE EE ESE 32 Cisco Unined Contact Center EXPrESS a i reperi aE r E E AER re EEEN sde Er 39 Recommended Keele NIC IIs SR de nee dede ie ele ici 33 STE 34 Deployment Best Ee ee 34 Cisco TelePresence Management Suite and Extensions ccccccccsseecceeeeecceeececceeeeceeeecceeueesseeeesseueeessaseesseges 34 Cisco TelePresence Management Suite Provisioning Extension TMSPE 34 Cisco TelePresence Management Suite Extension for Microsoft Exchange TMSXE 35 Recommended Ke ug E 30 Se ted EE AEA A T AA I EEEN 35 Cisco Prime Collaborat
5. 2951 and 3925 Removable faceplate for SM slot on Cisco 290039004400 ISR Cisco Preferred Architecture for Midmarket Collaboration Quantity KR N N N NNA NDN Quantity 1 1 1 Appendix PAGE 40 Appendix Item Description Quantity C2951 VSEC K9 Cisco 2951 Voice Sec Bundle PVDM3 32 UC amp SEC Lic FL CUBE10 CON SNT 2951VSEC SMARTNET 8X5XNBD Cisco 2951 Voice Sec Bundle UC and SEC S2951UK9 15303M FL SRST FL CME SRST 25 VIC2 2FXO PWR 2921 51 AC CAB AC FL CUBEE 5 PI MSE PRMO INSRT SL 29 IPB K9 SL 29 UC K9 HWIC BLANK ISR CCP EXP MEM 2951 512MB DEF MEM CF 256MB PVDM3 32 SL 29 SEC K9 SM S BLANK Item CTI 7010 TPSMK2 K9 CON ECDN 7KTPSMK2 PWR CORD US C LIC AESCDN6 K9 LIC 7010 TPSRV K9 SW 7010 V4 X K9 Item VTS LSVR M3 CON SNT VTSLSVR3 CIT3 RAID MZ 220 CIT3 MR 1X082RY A CIT3 PSU 450W CIT3 A03 D300GA2 R2XX RAID1 CIT3 CPU E5 2667B CAB 9K12A NA Cisco 2951 IOS UNIVERSAL Cisco Survivable Remote Site Telephony License Communication Manager Express or SRST 25 seat license Two port Voice Interface Card FXO Universal Cisco 2921 2951 AC Power Supply AC Power Cord North America C13 NEMA 5 15P 2 1m Unified Border Element Enterprise License 5 sessions Insert Packout PI MSE IP Base License for Cisco 2901 2951 Unified Communication License for Cisco 2901 2951 Blank faceplate for HWIC slot on Cisco ISR Cisco Config Pro Express on Router Flash 512MB DRAM 1 512MB DIMM for Cisco 2951 ISR
6. Cisco TMS use IP Zones for optimal bridge selection if more than one 7010 is deployed based on the location of the endpoints scheduled for the conference Figure 9 Architecture for Video Conferencing BE6000 HD Primary Conductor Unified CM it e Ad hoc and Rendezvous Scheduled Conference Conference Resources A ZE Se Resources CRW G Ry a hy DT E EE EE or i i i S d i e s Eia TOE a E un ah 7 l TelePresence Server 7010 MultiParty Media 400v KUTTEN Conductor Unified CM BE6000 HD Secondary KITO Cisco Preferred Architecture for Midmarket Collaboration PAGE 22 E Conferencing WebEx Enabled TelePresence CMR Hybrid Cisco WebEx Enabled TelePresence combines the scheduled on premises video conference and the WebEx cloud based conference into a single meeting Participants can join the scheduled meeting using the WebEx meeting client or a TelePresence device and they experience two way video audio and content sharing from their respective devices As illustrated in Figure 10 Cisco recommends deploying Cisco Expressway C and Expressway E to handle calls to and from the WebEx cloud and Cisco Expressway Rich Media Session Licenses are required The same locally managed Cisco TelePresence Server 7010 discussed in the previous section on Scheduled Video Conferences can be used for CMR Hybrid Note For simplicity the entire BE 6000 architecture is no
7. Cisco Unity Connection synchronizes voice messages in Unity Connection and Microsoft Exchange mailboxes Unity Connection supports the Single Inbox feature with on premises Microsoft Exchange cloud based Microsoft Exchange or Microsoft Office 365 server thereby providing unified messaging for voicemail All voice messages including those sent from Cisco Unity Connection ViewMail for Microsoft Outlook are first stored in Cisco Unity Connection and are immediately replicated to the Microsoft Exchange mailbox of the recipient This feature can be configured for each individual user separately Unity Connection imports the user information from the enterprise LDAP directory Each mailbox must have a unique voicemail number Unity Connection supports both E 164 and E 164 formats for the extension of an end user account user with a voice mailbox Unity Connection also supports alternate extensions per user The voicemail pilot number designates the directory number that users dial to access their voice messages Unified CM automatically dials the voice messaging number when users press the Messages button on their phone The voicemail pilot number can be an internal extension or a dedicated PSTN number Visual Voicemail allows user to access voicemail using the graphical interface on the IP phone Users can view a list of messages and play messages from the list Users can also compose reply to forward and delete messages Each voicemail message
8. Microsoft Exchange TMSXE TMSXE allows end users to schedule meetings using their Microsoft Outlook clients and including room video systems Room resources in Microsoft Exchange are mapped to systems within TMS When resources are booked in Exchange TMSXE provides TMS with the following information e User requesting the meeting e Meeting subject e All TMS associated resources The TMS scheduling engine then uses conference templates to build the meeting and provides connection information back through Exchange to the end user Recommended Deployment Deploy a single instance of TMS for the organization and leverage the integrated system navigator folder structure to organize all endpoints and infrastructure devices Even multinational and global organizations can benefit from a single instance of TMS to facilitate video connections For Cisco BE 6000 deployments TMS and all of its supporting components can be installed on a single Windows server instance This is called a TMS Regular Deployment and is subject to the following constraints e TMS Solution TelePresence Management Suite TMS TelePresence Management Suite Provisioning Extension TMSPE TelePresence Management Suite Extension for Microsoft Exchange TMSXE and an embedded Microsoft SQL server all reside on a single virtual machine e TMS Maximum of 200 controlled systems Maximum of 100 concurrent participants Maximum of 50 concurrent ongoing scheduled co
9. NPP option 1 PWR CORD US A Pwr Cord US 1 8m Black YP 12 To YC 12 1 LIC EX90 DD EX90 DD Option 1 LIC EX90 PR EX90 PR Option 1 LIC S52000 TCX XK9 License Key Software Encrypted 1 LIC ECXX NPP EX NPP option 1 CTS CTRL DV8 Touch Control for EX Series with cradle and handset 1 LIC EX90 EX90 Product License Key 1 SW S52000 TC7 K9 SW Image for C EX Profile MX 1st gen series endpoints 1 Item Description Quantity CP DX70 W K9 Cisco Desktop Collaboration Experience DX70 White 11 CON SNT CPDX70WK SMARTNET 8X5XNBD Cisco Desktop Collaboration Experience D 11 CP PWR CORD NA Power Cord North America 11 Item Description Quantity CP 6901 C K9 Cisco UC Phone 6901 Charcoal Standard handset 25 CON SNT 6901CHST SMARTNET 8X5XNBD Cisco Unified IP Phone 6901 CharcoalST 25 Item Description Quantity CP 8811 K9 Cisco IP Phone 8811 Series 238 CON SNT CP8811K9 SMARTNET 8X5XNBD Cisco IP Phone 8811 Series 238 Afafe CISCO Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BY Amsterdam San Jose CA Singapore The Netherlands Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Cisco and the Cisco Logo are trademarks of Cisco Systems Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party
10. Service Publisher Subscriber Deployment Model A Cisco Unified CM cluster or an IM and Presence Service cluster consists of one publisher node and one subscriber node Figure 6 e The publisher node is the server that is installed first This server contains the cluster s configuration database Cluster wide configuration is written to the publisher s database and replicated on the subscriber e The subscriber node is the server that is installed second It contains a replica of the publisher s database The subscriber is updated automatically whenever the publisher s configuration changes Clustering provides an automatic redundancy mechanism for endpoints and for Cisco Unified CM services such as the ability to receive and process incoming calls Cisco recommends configuring the Unified CM cluster with the subscriber node as the primary call processing server and the publisher node as the backup call processing server This configuration applies to the IM and Presence Service cluster too If the IM and Presence Service subscriber node goes down then IM and presence capabilities will still be available for Cisco Jabber clients Cisco Preferred Architecture for Midmarket Collaboration PAGE 14 Call Control Figure 6 Cisco Unified CM Cluster I l I l i i i i f l l l l i L i J Unified CM Cluster Publisher Subscriber SIP Call Trunking Processing SIP Trunk Recomm
11. Services Unified Instant Message Communications and Presence Manager TelePresence Server Conductor P Integrated Aggregated Services Router La zs D n J Router i t t i t i t t i t i i t Table 1 lists the products in this architecture For simplicity products are grouped into modules to help categorize and define their roles The content in this guide is organized in the same modules Table 1 Components for the Cisco Preferred Architecture for Midmarket Collaboration Module Component Description Call Control Cisco Unified Communications Manager Provides endpoint registration call processing and media Unified CM resource management Cisco Unified Communications Manager IM and Provides instant messaging and presence services Presence Service Cisco Integrated Services Router ISR Provides Survivable Remote Site Telephony SRST functionality Endpoints Cisco Unified IP Phones Cisco TelePresence video Enable real time voice video and instant messaging endpoints and Cisco Jabber communications for users Conferencing Cisco TelePresence Conductor Manages conferencing resources Cisco TelePresence Server Provides video conferencing resources Cisco WebEx Software as a Service SaaS Provides subscription based web conferencing delivered through WebEx Collaboration Cloud Collaboration Edge Cisco Expressway C Enables interoperability with third party systems and firewall tr
12. dials alice ent pa com then the remote system uses DNS to query for the host offering the SIP service for the domain ent pa com Cisco Preferred Architecture for Midmarket Collaboration PAGE 28 Collaboration Edge Mobile and Remote Access The mobile and remote access feature enables Jabber clients and Cisco EX SX C and MX Series endpoints to register securely to Cisco Unified CM through Expressway E and Expressway C without any VPN Jabber client can send and receive several types of collaboration flows audio video instant messaging and presence while a hardware endpoint can send audio and video streams When multiple edges are deployed Cisco recommends using Geo DNS services to provide the best network option based on assigning the closest edge in the DNS response The mobile and remote access functionality also leverages Expressway C and Expressway E Both business to business and mobile and remote access services are supported on the same server PSTN Gateway Because landlines and mobile phones use the PSTN for local and international calls external connectivity to the PSTN from an organization s IP telephony network is a requirement Figure 15 Figure 15 PSTN Connectivity Unified CM Voice Gatewa Outgoing PSTN calls D ee Seele Es bel Incoming DID numbers ns Use Cisco ISR with a time division multiplexing TDM module as the PSTN gateway at headquarters This configuration enables the gatew
13. each and PSTN interfaces 2 Cisco TelePresence SX20 room system 1 Cisco TelePresence MX300 G2 systems 2 Cisco TelePresence EX90 desktop system 1 Cisco DX70 collaboration endpoint 11 Cisco Unified IP Phone 8811 multi line phones 228 Cisco Unified IP Phone 6901 single line phones for public areas in the organization 25 User Agent and Server licenses Note Licensing for the Cisco TelePresence Server 7010 is not included in this BoM Cisco Preferred Architecture for Midmarket Collaboration PAGE 39 Infrastructure Item BE6K STBDL PLS K9 CON SNT BE6KSTBL CAB 9K12A NA UC RAID 9271 LIC SW VMVCS K9 LIC VCS 10 BE6K SW 9X10X VMW VS5 SNS UC PSU 650W CIT HDD300G12F105 CIT PCIE IRJ45 CTI VCSC BE6K PAK LIC VCS GW R2XX RAID5 CIT CPU E5 2665 LIC VCSE 5 VMW VS5 HYP K9 UC MR 1X082RY A Item CISCO3925 V K9 CON SNT 3925V S39UK9 15303M SL 39 SEC K9 FL SRST PWR 3900 AC PWR 3900 AC 2 CAB AC C3900 SPE100 K9 FL CUBEE 25 PI MSE PRMO INSRT SL 39 IPB K9 SL 39 UC K9 3900 FANASSY HWIC BLANK ISR CCP EXP MEM 3900 1GB DEF MEM CF 256MB PVDM3 64 SM D BLANK SM S BLANK Sample Bill of Materials Description Cisco BE6000 High Density Server Export Restricted SW SMARTNET 8X5XNBD CSC BE 6000UCS C Serv TRC39 0 SWHype Power Cord 125VAC 13A NEMA 5 15 Plug North America MegaRAID 9271 8i Battery Backup for C240 and C220 Software Release Key for Encrypted Virtual VCS Application Video Comm Server 10 Add Non traversal Network Ca
14. from Expressway C e Enable audio and video connections to other organizations using SIP or H 323 on the Internet e Provide secure communications to cloud based services such as CMR Cloud to the WebEx cloud e Provide DNS SRV lookup service to resolve outbound calls and to receive inbound calls over the Internet e Process registration and IM and presence information from Cisco endpoints on the external network and use secure traversal communications to pass the information to Expressway C e Provide interworking between protocols between SIP and H 323 and between IPv4 and IPv6 for business to business communications Licensing Cisco Expressway can be used for mobile and remote access with no additional investment However if business to business calling is enabled Rich Media licenses are required Each business to business call requires two Rich Media licenses License Cisco Expressway for the anticipated maximum concurrent business to business sessions Connectivity for Audio and Video over the Internet URI dialing is the best practice for audio and video dialing over the Internet Cisco recommends assigning alphanumeric URIs to all devices that will send or receive calls over the Internet Any device on Cisco Unified CM can be reached over the Internet by dialing the assigned alphanumeric SIP URI or the required directory number DN by dialing lt E 164 number gt domain For example a Jabber user might have a SIP URI set to alice ent
15. multipurpose room endpoint Cisco SX Series Integrator series TelePresence endpoint Table 4 Cisco Jabber Product Description Mobile Soft client with integrated voice video Jabber for Android voicemail instant messaging and presence functionality for mobile devices and personal Jabber for iPhone and iPad computers Desktop Jabber for Mac Jabber for Windows Table 5 Comparison of Endpoint Features and Capabilities Product s Audio Video Content Unified CM Mobile and Video Sharing High Availability Remote Access SRST IP Phone 6901 Y N N Y N N Y IP Phone 7821 x N N Y N N Y IP Phone 8800 Series Y N N Y N N Y IP Phone 8831 Y N N Y N N Y EX Series Y Y Y Y Y N N DX Series Y Y a Y N N N MX Series Y Y Y Y Y N N SX Series Y Y Y Y Y N N Jabber Mobile Y Y N Y Y N N Jabber Desktop Y Y Y Y Y Y Y 1 The Cisco DX70 and DX80 are the only DX Series endpoints that support content sharing Cisco Preferred Architecture for Midmarket Collaboration PAGE 12 Call Control Call Control Call control is the core element for any communications deployment It provides endpoint registration call processing and call admission control Call control design considerations include the enterprise dial plan endpoint addressing scheme calling party presentation call admission control codec selection PSTN connectivity and general trunking requirements as well as other factors Cisco Unified CM provides a common call control platfo
16. must have a unique numeric address Endpoint addresses in Cisco Unified CM are equivalent to the directory numbers provisioned on the lines of the endpoints Use fully qualified PSTN numbers E 164 numbers with a leading as endpoint addresses This format is typically referred to as E 164 format The benefits of using E 164 endpoint addresses include e Wide use in voice networks e No need to develop and maintain an enterprise numbering scheme e Easy creation of correct caller ID presentation for all on cluster and off cluster call flows e Easy implementation of directory lookups e Simplified alternate routing to the PSTN in cases of WAN failure or bandwidth constraints Cisco Preferred Architecture for Midmarket Collaboration PAGE 16 n Ba i By CG E Pi Call Control For endpoints without assigned PSTN based direct inward dial DID numbers no E 164 number representation exists create enterprise wide unique endpoint addresses outside of the default E 164 domain These endpoint addresses should be in line with the internal dialing habit defined to reach these endpoints If for example the abbreviated inter site dialing habit to reach a set of non DID endpoints in a given site is 84915XXX then these non DID endpoints should use this numbering scheme for their endpoint addresses In addition to the primary numeric endpoint addresses administrators can provision alphanumeric URIs for ex
17. trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R Cisco Preferred Architecture for Midmarket Collaboration PAGE 46
18. using their IP phones mobile devices and various email client applications with either a dialed number or a SIP URI e Cisco Unity Connection allows users to customize personal settings from a web browser e Cisco Unity Connection offers a natural and robust speech activated user interface that allows users to browse and manage voice messages using simple and natural speech commands Note lf full redundancy is not required a single server may be deployed without loss of functionality Deployment Best Practices Cisco Unity Connection supports a cluster configuration in active active mode to provide both high availability and redundancy A Unity Connection cluster consists of a maximum of two nodes one publisher and one subscriber in an active active deployment Figure 17 If one Unity Connection node fails the other active node in the cluster handles all the calls IMAP requests and HTTP requests for the Unity Connection cluster Each server in the Unity Connection cluster must have enough voice messaging ports to handle all calls for the cluster Figure 17 Cisco Unity Connection Cluster Unified CM oe Publisher u isher BEE ra E Se eg eg Primary BE6000 iy Kn BR A E i CRW Ge re gt Unified CM Unity Connection Subscriber Subscriber Secondary BE6000 SIP Cisco Preferred Architecture for Midmarket Collaboration PAGE 32 Applications Single Inbox one of the unified messaging features in
19. 6K K9 Cisco Business Edition 6000 Electronic SW Delivery Top Level 1 CON NEMU RCBE6KK SNTC SWSS UPGRADES Cisco Business Editi 1 BE6K SW 10 X Business Edition 6000 v10 export restricted software 1 BE6K START UWL25 BE 6000 User License Starter Bundle with 25 UWL Licenses 1 BE6K UCL ESS Cisco Business Edition 6000 Essential User Connect License 25 BE6K UCL TP RM Cisco Business Edition 6000 Telepresence Room System User 3 BE6K UWL STD_ Cisco Business Edition 6000 Workspace License Standard 175 JABBER TABLET Jabber for iPad and Android Tablet 25 JABBER DESKTOP Jabber for Desktop for PC and Mac 25 CCX 10 5E CCX 10 Enhanced 5 seat Promo Bundle 1 EXPWY VE C K9 Cisco Expressway C Server Virtual Edition 1 EXPWY VE E K9 Cisco Expressway E Server Virtual Edition 1 SW EXP 8 X K9 Software Image for Expressway with Encryption Version X8 1 LIC EXP RMS_ Expressway Rich Media Session 10 CON NEMU LICEXPRM SNTC SWSS UPGRADES Expressway Rich Media Session 10 CCX 10 E SVR LIC CCX 10 0 ENH Server License 1 UCM 10X ESS UCL BE6K UCM 10X Essential User Connect License Single 25 CON NEMU UCMESSUC SNTC SWSS UPGRADES BE6K UCM 10X Essenti 25 LIC EXP AN Enable Advanced Networking Option 1 PC 10X STANDARD K9 Prime Collaboration Standard 10 x 1 UCM 10X TP UCL BE6K UCM 10X Telepresence Room User Connect License single 3 CON NEMU UCMUCLTP SNTC SWSS UPGRADES BE6K UCM 10X Telepre 3 LIC EXP SERIES Enable Expressway Series Feature Set 2 JABBER TABLET RTU Jabber for
20. Collaboration PAGE 4 LEE BE BOB a aa SF un Ka ES a e E KEE E eo Po Introduction Introduction In recent years many new collaborative tools have been introduced to the market enabling organizations to extend collaboration outside the walls of their businesses Providing access to collaborative tools for employees outside the office is no longer a luxury it is mandatory for businesses to stay relevant in today s market Today s users expect immediate access to these tools from a wide variety of portable and mobile devices Many of these same tools can be extended to customers and partners helping strengthen these relationships Organizations realize the added value that collaboration applications bring to their businesses through increased employee productivity and enhanced customer relationships Not long ago interoperability among collaboration applications was sparse and applications were difficult to deploy and use Since then significant advances have been made in the collaboration space simplifying deployment improving interoperability and enhancing the overall user experience Additionally individuals have adopted a wide variety of smart phones social media and collaboration applications in their personal lives Organizations can now feel comfortable providing collaboration applications that employees will quickly adopt and that provide maximum value These new collaboration t
21. Default 256MB Compact Flash for Cisco 1900 2900 3900 ISR 32 channel high density voice and video DSP module Security License for Cisco 2901 2951 Removable faceplate for SM slot on Cisco 290039004400 ISR Description Cisco TelePresence Server 7010 Mk2 ESS WITH 8X5XNBD Cisco TelePresence Server 7010 Mk2 US power cord AES and HTTPS Enable Upgrade License Key For 7010 TelePresence Server software Image Software Image for 7010 TelePresence Server v4 x Description Cisco Multiparty Media 400v HW only SMARTNET 8X5XNBD Cisco Multiparty Media 400v TelePresence Cisco UCS RAID SAS 2008M 8i Mezz Card for C220 0 10 10 8GB DDR3 1600 MHz RDIMM PC3 12800 Dual Rank 1 35v 450W power supply for C series rack servers 300GB 6Gb SAS 10K RPM SFF HDD hot plug drive sled mounted Enable RAID 1 Setting 3 30 GHz E5 2667 v2 130W 8C 25MB Cache DDR3 1866MHz Power Cord 125VAC 13A NEMA 5 15 Plug North America Cisco Preferred Architecture for Midmarket Collaboration 2 2 2 2 2 2 2 2 4 2 2 2 6 2 2 2 2 2 4 Quantity 1 1 1 Quantity 1 1 Appendix Item Description Quantity L VTS UPG PAK Cisco Virtual Telepresence Server e delivery Upgrade PAK 1 CON ECMU LVTSUP SWSS UPGRADES Cisco Virtual Telepresence Server e deli 1 L AES VTS K9 AES and HTTPS option for VTS 1 L VTS TPSINTOP Order L VTS UPG PAK for e Delivery Virtual TS Interop Lic 1 Licensing Cisco BE 6000 and User Licenses Item Description Quantity R CBE
22. I to reach an audio or video permanent conference Cisco TelePresence Conductor handles ad hoc and permanent conferences on a first come first served basis making them best effort services Cisco Collaboration Meeting Rooms CMR Premises Cisco Collaboration Meeting Rooms CMRs greatly simplify the deployment of on premises audio and video conferencing Cisco CMRs enable an administrator to quickly configure and provision conferences providing each user with their own personal conference space Users browse to a website with a simple interface and create their conference specifying preferences such as welcome screen text participant layout and conference PIN protection Cisco TelePresence Management Suite Provisioning Extension TMSPE enables rapid provisioning of TelePresence users and their respective personal CMRs for large scale deployments TMSPE is an optional addition to TMS and runs on the same Windows Server as the TMS application Administrators create a CMR template in TMS to specify the base dial plan for CMR URIs and numeric aliases When users create and personalize their CMRs they receive instructions for how to dial in to their meetings and these numbers Cisco Preferred Architecture for Midmarket Collaboration PAGE 21 Conferencing and URIs are in line with the CMR template configured in TMS As users create their CMRs TMSPE provisions and configures the necessary settings on TelePresence Conductor and n
23. Message Communications and Presence Manager Expressway C 8 d Integrated Aggregated Services Router ele Collab Edge e ee o o ee Aen on mn ne ee ee zm me ee e ee me em ee ee ne on zm ee ee nee en e ne re on ee ve ns ze ne zem zem me me Internet Third Party Solution Integrated Services Router a PES Remote Site Table 7 lists the roles of the conferencing components in this architecture and the services they provide Table 7 Components for Conferencing Module Component Cisco TelePresence Conductor Description Conferencing conferencing Cisco TelePresence Server Provides voice and video conferencing Manages and allocates conferencing resources requested from Unified CM Optimizes resources by making unused resources available for greater scalability in Cisco Preferred Architecture for Midmarket Collaboration Available on dedicated hardware platforms and on virtual machines Can be deployed concurrently with Cisco TelePresence Conductor remotely managed mode or as a standalone conference resource locally managed mode Cisco WebEx Software asa Subscription based web conferencing delivered through WebEx Collaboration Cloud Service SaaS PAGE 19 Conferencing There are three types of conferences e Ad hoc or instant A conference that is not scheduled or organized in advance For example a call between two par
24. Tablet Right to Use 1 CCX 10 PAK CCX 10 0 autoexpanded PAK 1 LIC EXP E PAK Expressway Series Expressway E PAK 1 LIC EXP TURN Enable TURN Relay Option 1 LIC EXP E Enable Expressway E Feature Set 1 UCXN 10X SCPORTS BE6K Unity Connection 10x VM Speech Connect Ports 2 UCXN 10X UWLSTD BE6K Unity Connection 10x VM UWL Standard License 200 LIC EXP GW_ Enable GW Feature H323 SIP 2 JABBER DSK K9 RTU Jabber for Desktop Right to Use 1 BE6K UXL START BE6K Starter Pack Single Fulfillment Enforcement 1 LIC SW EXP K9 License Key Software Encrypted 2 Cisco Preferred Architecture for Midmarket Collaboration BE6K PAK CCX 10 N E LIC CON NEMU CCX10NEL UCM 10X UWLSTD CON NEMU UCMUWLST WEBEX MC BE PAK WBX IM1 NH UWL Cisco Business Edition 6000 PAK Single Fulfillment CCX 10 0 ENH Seat Qty 1 LICENSE ONLY SNTC SWSS UPGRADES CCX 10 0 ENH Seat Qty 1 LICENSE ONLY BE6K UCM 10X CUWL BE Users Single Fulfillment SNTC SWSS UPGRADES BE6K UCM 10X CUWL BE WebEx Cloud Provisioning Enabling MC and or IM for BE 6K Included WebEx Messenger Users 1 Year Term Cisco Contact Center Express High Availability License Appendix 200 200 200 Item CCX 10 ADD K9 CON NEMU CCX10AK9 CCX 10 EHA LIC CCX 10 PAK Cisco UWL Professional Personal Multiparty and Cisco Expressway Licenses Item CUWL PRO K9 CON NEMU CUWK9PRO LIC PM V USR UWL JABBER DESKTOP JABBER TABLET SW VTS V4 X PMP K9 CCX 10 NEW STD UWL CCX 10 S SEAT1 U
25. WL SME 10 UWL JABBER DSK K9 RTU JABBER TABLET RTU LIC VTS PMP PAK LIC VTS PMPUWL 1SL LIC AES VTS PMP K9 LIC EXP AN LIC EXP SERIES LIC EXP TURN LIC SW EXP K9 LIC VTS PMP INTOP LIC VTS PMP K9 UCXN 10X SC PORTS UCXN 10X UWL PRO WBX MC1 NH UWL UCM 10X UWL PRO VTS PMP K9 SW EXP 8 X K9 Description CCX 10 0 Add on Licenses SNTC SWSS UPGRADES CCX 10 0 Add on Licenses CCX 10 0 ENH HA LICENSE ONLY CCX 10 0 autoexpanded PAK Description Unified Workspace Licensing Top Level for PRO 9 x 10 x SNTC SWSS UPGRADES Unified Workspace Li Personal Multiparty Video for Virtual Machine Jabber for Desktop for PC and Mac Jabber for iPad and Android Tablet Software Image v4 X for Virtual TelePresence Server CCX 10 x NEW STANDARD for UWL CCX 10 x STD Seat Qty 1 agent or supervisor for UWL Session Manager 10 0 Auto expanding user for licensing Jabber for Desktop Right to Use Jabber for Tablet Right to Use PAK for e Delivery Virtual TS Lic Cisco TelePresence Server Resource License AES and HTTPS option for VTS Enable Advanced Networking Option Enable Expressway Series Feature Set Enable TURN Relay Option License Key Software Encrypted TelePreence Server Third Party Interop Key Cisco VM TelePresence Server Release Key Unity Connection 10 x SpeechConnect Ports Unity Connection 10 x CUWL PRO Users Included WebEx MC MTGS Named Host Users 1 Year Term UC Manager 10 x CUWL PRO Users Cisco VM Telepresence Server Software Image
26. XX e Abbreviated inter site dialing for example 8 lt site code gt lt intra site number gt e dialing from directories followed by a fully qualified global PSTN number as described in ITU recommendation E 164 e URI dialing for example bob ent pa com for intra company and inter company dialing Endpoints typically allow omission of the right hand side host portion of the URI and they automatically append the local host portion so that bob ent pa com can also be abbreviated as bob Further dialing habits might have to be defined for services such as call pick up voicemail and others Also future growth should be considered so that more users and more sites can be added as needed without redesigning the dial plan Identifying dialing habits is most important when defining an enterprise dial plan in order to avoid overlaps between any two dialing habits For example a trunk access code of 9 prohibits abbreviated intra site dialing starting with 9 Avoiding overlaps between dialing habits is crucial to avoid inter digit timeouts which lead to bad user experiences In migration scenarios the dialing habits supported by the existing system can be used as a first estimate of the dialing habits required in the new system On the other hand migration to a new communications system can also serve as a reason to get rid of outdated customs and practices Endpoint Addressing Each endpoint registered with the enterprise call control
27. ample bob ent pa com in Cisco Unified CM to serve as aliases for the primary addresses and users can enter the URI as an alternate way to dial the destination endpoint Routing The routing portion of the dial plan enables users to reach the correct destinations when they use the defined dialing habits The primary numeric routing is based on E 164 numbers External routes to other transport networks such as the PSTN also use the E 164 scheme Endpoint addresses in E 164 format provide E 164 on net dialing without any further configuration All other numeric dialing habits such as abbreviated inter site and intra site dialing are implemented as overlays by adding the appropriate translation patterns to the dial plan to map from the implemented dialing habit to the E 164 global routing address format This allows users to reach the same endpoint by means of different dialing habits depending on user preference Alpha numeric URIs as aliases for numeric addresses provide an alternative means of reaching endpoints The benefits of URI dialing and routing include e Conformity with the native dialing habit on most video systems e Easier business to business connectivity e Direct mapping from instant messaging identifiers to addresses easier escalation of business to business IM sessions to voice and or video although technically IM identifiers and SIP URIs are not necessarily identical If an endpoint is enabled for business to busine
28. at of phone numbers in the corporate directory must be globally significant and must match one of the defined dialing habits Corporate directories typically should have all phone numbers in E 164 format leading followed by the fully qualified global number as long as a DID exists Only this format allows the phone number in the corporate directory to be used universally inside and outside the enterprise Non DID numbers that are not in E 164 format could be used to dial uses internally from the directory but they would have no significance outside the enterprise Use the mail attribute to populate the Directory URI field in the Cisco Unified CM directory if URI dialing is used The IM and Presence Service pulls user and contact information from Cisco Unified CM Cisco Preferred Architecture for Midmarket Collaboration PAGE 17 Call Control Class of Service Classes of service define which users can access which services such as allowing only emergency and local calls from lobby phones while allowing unrestricted calls from executive phones The complexity of the dial plan is directly related to the number of differentiated classes of service it supports To define classes of service configure partitions and calling search spaces in Cisco Unified CM The number of classes of services supported by a dial plan depends on the granularity and complexity of the classes For more information about classes of service and detai
29. ation required and it is highly customizable In addition Cisco Finesse supports E 164 which adheres to the dial plan design recommendations discussed in the Dial Plan section Benefits This deployment provides the following benefits e Recorded greetings and customized prompts provide sophisticated call handling e Unified CCX supports external customer interaction e Unified CCX facilitates internal company communication for activities such as help desk Deployment Best Practices As with the other components in the Cisco PA for Midmarket Collaboration Unified CCX should be deployed with high availability that includes active and standby nodes Unified CCX downloads the end user information from Unified CM that is synchronized with the organization s LDAP directory This minimal configuration enables external callers to dial a single number into the organization and then use simple dial by name or dial by extension functionality without the need for telephone operators to connect external calls Depending on the organization s structure and business model Unified CCX could also be used for the following additional workflow configurations e Sales e Customer support e Internal IT helpdesk e Human resources These automated call directed workflows provide value to the organization by quickly and easily connecting a person with a need to the appropriate resource within the organization for assistance For information about Cisco Unifie
30. aversal Cisco Expressway E Supports remote endpoint registration to Cisco Unified CM and enables business to business communications Cisco ISR Provides either public switched telephone network PSTN or Cisco Unified Border Element CUBE connectivity Cisco Preferred Architecture for Midmarket Collaboration PAGE 7 Introduction Module Component Description Applications Cisco Unity Connection Provides unified messaging and voicemail services Cisco Unified Contact Center Express Unified CCX Provides customer interaction management services Cisco Prime Collaboration Provisioning Standard Provides administrative functions provisioning for Cisco Unified Communications applications Cisco Business Edition 6000 Cisco Business Edition BE 6000 is a packaged system designed specifically for organizations with up to 1 000 users and it is the foundation of this architecture Cisco BE 6000 is built on a virtualized Cisco Unified Computing System UCS that is prepared and ready for use with a preinstalled virtualization hypervisor and application installation files The Cisco BE 6000 solution offers premium voice video messaging instant messaging and presence and contact center features on a single integrated platform For these reasons the BE 6000 is an ideal platform for the Cisco PA for Midmarket Collaboration For more information about the Cisco BE 6000 consult the data sheet Core Applications The Cisco PA for Midmarket Colla
31. ay to implement media interworking for the organization s incoming and outgoing PSTN calls At remote sites deploy a Cisco ISR for local PSTN connectivity using voice modules For more information about Cisco ISR see the data sheet Table 9 Recommended PSTN Gateways Location PSTN Gateway Headquarters ISR G2 3900 series Remote Sites ISR G2 2900 series If SIP trunks are used to connect to a service provider for voice calls enable CUBE functionality on the Cisco ISR that is deployed at headquarters When deploying Cisco ISR with CUBE functionality observe the following recommendations e Deploy CUBE in the demilitarized zone DMZ e Enable the firewall for NAT to convert the external address to the address of CUBE e Enable the firewall to inspect voice calls Cisco Unified CM routes calls through SIP trunks to gateways CUBE or Cisco Expressway based on the dial plan For dial plan recommendations see the Dial Plan section Cisco Preferred Architecture for Midmarket Collaboration PAGE 29 Collaboration Edge PSTN Connectivity for Voice Enable PSTN connectivity for voice calls by using either an analog or ISDN interface Cisco ISR with analog or ISDN cards provides these interfaces Connectivity is usually local and a site with PSTN interfaces uses its local ISR as a voice gateway Follow these recommendations for deploying an ISR for PSTN connectivity e PSTN interface analog or ISDN The device providin
32. ble CUBE functionality on the Cisco ISR for voice connectivity from the organization s network to the service provider network through a SIP trunk Note lf full redundancy is not required a single server pair Expressway C and Expressway E may be deployed Remote Sites e Deploy Cisco ISR as the PSTN gateway Teleworker Sites e For video enabled sites deploy Cisco TelePresence endpoints utilizing the Expressway C and Expressway E infrastructure at headquarters or another site e In addition the Cisco Jabber client can be used without the VPN regardless of the location of the endpoint internal or external to the organization e Legacy audio and video enabled phones can be deployed with VPN technologies Depending on the phone type some of them have an embedded VPN client and may be deployed without a VPN hardware client For more information on each phone model refer to the product documentation Benefits This deployment provides the following benefits e The Cisco ISR supports standards based interfaces and various PSTN types so it can be deployed globally e Instead of traditional PSTN interfaces CUBE functionality can be enabled on the Cisco ISR if a SIP trunk is used e The Cisco ISR can be used for WAN connectivity e Cisco Expressway provides calling presence instant messaging voicemail and corporate directory services for Cisco Jabber and TelePresence video endpoints e Cisco Expressway enables video communications b
33. boration is built on two Cisco BE 6000 high density servers to provide high availability for applications within the architecture Figure 2 Virtualizing multiple applications on a single server lowers cost minimizes rack space lowers power requirements and simplifies deployment and management Virtualization also accommodates redeploying hardware and scaling software applications as organizational needs change Figure 2 Cisco Preferred Architecture for Midmarket Collaboration Deployed on Cisco BE 6000 BE6000 HD Primary Unified CM Connection Kee pr De Expy C BE6000 HD Secondary The TMS node in Figure 2 includes TMS TMSPE TMSXE and an embedded SQL server In this architecture the following seven applications and Cisco Prime Collaboration Provisioning Standard are deployed on one Cisco BE 6000 server while a second instance of most applications is deployed on a second Cisco BE 6000 server providing hardware and software redundancy for e Cisco Unified Communications Manager e Cisco Unified Communications Manager IM and Presence Service e Cisco Unity Connection e Cisco Expressway consisting of Expressway C and Expressway E e Cisco TelePresence Conductor e Cisco Unified Contact Center Express Cisco Preferred Architecture for Midmarket Collaboration PAGE 8 Introduction Cisco recommends always deploying redundant configurations to provide the highest availability for critical business appl
34. d Contact Center Express see the data sheet Cisco TelePresence Management Suite and Extensions Cisco TelePresence Management Suite TMS runs on a Windows Server instance and it provides the scheduling and call initiation functions for the organization Users are imported from Active Directory and the permissions model allows for access control to various components and configured systems User features such as directories and One Button to Push OBTP are also provided to controlled endpoints by the TMS application TMS utilizes a Microsoft SQL database for all information about users devices and scheduled conferences In addition to the core TMS application the following two additional applications provide supplemental features and services to enhance the overall video communications experience Cisco TelePresence Management Suite Provisioning Extension TMSPE TMSPE provides the functionality to create collaboration meeting rooms CMRs for users according to the permissions and feature limits defined by the administrator In addition to the CMR functionality TMSPE also engages other scheduling options besides the administrator booking page within the TMS application One of these options includes the ability to schedule WebEx Enabled TelePresence bringing WebEx functionality and scale to meetings Cisco Preferred Architecture for Midmarket Collaboration PAGE 34 Applications Cisco TelePresence Management Suite Extension for
35. displays data including the date and time when the message was left urgency level and message length For more information on Cisco Unity Connection refer to the product documentation Cisco Unified Contact Center Express Cisco Unified Contact Center Express CCX enables organizations to provide powerful agent queuing and interactive voice response IVR services to internal and external customers These services enable customers to connect easily with the right employees in an organization for sales inquiries or product support Recommended Deployment Deploy two Unified CCX servers for high availability with one active node and one standby node to handle failover in case of component failure Figure 18 Also configure a primary and a backup Cisco BE6000 server for the JTAPI interface of the Telephony and Resource Manager Contact Manager RmCm subsystems in Unified CCX Note lf full redundancy is not required a single server may be deployed without loss of functionality Figure 18 Cisco Unified Contact Center Express Cluster Unified CM Unified CCX Publisher Primary BE6000 3 e Unified CM Unified CCX Subscriber Subscriber Cisco Preferred Architecture for Midmarket Collaboration PAGE 33 Applications For contact center deployments use Cisco Finesse as the agent and supervisor desktop Cisco Finesse is a browser based application implemented through a Web 2 0 interface with no client side install
36. e additional services The modular design enables the Cisco ISR and ASR to be deployed at headquarters remote locations or branch locations For more information about the various Cisco ISR and ASR models see the product documentation Cisco Preferred Architecture for Midmarket Collaboration PAGE 10 SEE BE W r Le WW ES Endpoints B DR a Be B Endpoints Cisco Collaboration endpoints provide a wide range of features functionality and user experiences Cisco endpoints range from low cost single line phones and soft clients to three screen Cisco TelePresence endpoints allowing an organization to deploy the right variety of endpoints to meet users needs Figure 4 Additionally these devices enable users to access multiple communication services such as e Voice calls e Video calls e Conferencing e Voicemail e Presence e Instant messages Cisco Jabber e Desktop sharing Figure 4 Architecture for Endpoints Headquarters Unity TelePresence Contact Center Prime Connection Management Suite Collaboration Ss w an ms Collab Edge d J t i i ORG Geo i i d Endpoints LS a tr Cisco Se Q WebEx EC A Ke RE mm EE EE EE EE EE EE Unified Mobile Teleworker Instant Message Communications and Presence Manager L I en H I Ch i 1 i Gi O i Call Control l i I i I Integrated 1 TelePresence S
37. ecisionHD Camera 1080p 4x SX20 auto expand 1 CTS SX20CODEC K9 SX20 Codec encrypted 1 LIC S52010 TC K9 License Key Software Encrypted 1 LIC SX20 SX20 License Key 1 LIC SX20 HD High Definition Feature for SX20 1 LIC SX20 NPP SX20 Natural Presenter Package NPP Option 1 CTS QSC20 MIC Performance Mic for auto expand only 1 SW S52010 TC7 K9 SW Image for SX20 and MX200 300 2nd gen series endpoints 1 Item Description Quantity CTS MX300 K9 Cisco TelePresence MX300 55 Gen 2 PHD 1080p 8x Touch Mic 2 CON ECDN CTSMX300 ESS WITH 8X5XNBD Cisco TelePres MX300 55 Gen2 PHD 1080p 2 CTS MX300 FSK Cisco TelePresence MX300 Gen 2 Floor Stand Kit 2 LIC MX300 PR Cisco MX300 Gen 2 Premium Resolution SW Feature Option 2 PWR CORD US E MX Pwr cable United States 45m 2 LIC TC CRYPTO K9 License key to activate sw encryption module 2 CTS CTRL DVX 10 Touch 10 auto expand 2 CAB DV10 8M 8 meter flat grey Ethernet cable for Touch 10 2 CAB NET EN5M Ethernet cable for MX300 2 CTS MX300 UNIT MX300 Gen 2 integrated codec LCD camera speaker mic 2 SW S52010 TC7 K9 SW Image for SX20 and MX200 300 2nd gen series endpoints 2 CAB DVI VGA 3 5MM SX 3 5mm ster jack ster jack DVI VGA cab6m auto expand 2 CTS QSC20 MIC Performance Mic for auto expand only 4 Cisco Preferred Architecture for Midmarket Collaboration PAGE 45 Appendix Item Description Quantity CTS EX90 K9 EX90 NPP Touch UI 1 CON ECDN CTS EX90 ESS WITH 8X5XNBD EX90 base system including
38. endations Endpoint Registration Use SIP trunks from Cisco Unified CM to communicate with all the components in the Cisco PA for Midmarket Collaboration including external entities such as third party systems SIP trunks offer the following benefits e SIP trunks provide a standards based environment that reduces operations and maintenance complexity of the end to end solution e SIP trunks are enhanced with presence information e SIP trunks are recommended for video communications Configure a SIP trunk from the Cisco Unified CM cluster to external components in the deployment such as TelePresence Conductor and the IM and Presence Service Specify each server for the external component as a destination in the SIP trunk configuration This configuration provides continuation of services if a node goes down Cisco Unified Survivable Remote Site Telephony The Cisco Survivable Remote Site Telephony SRST feature is critical for remote sites that require continuation of voice services during WAN outages SRST runs on the same Cisco ISR that provides WAN and PSTN connectivity for the remote site Deploy SRST on the Cisco ISR in the following cases e The remote site has local PSTN connectivity e The remote site does not have local PSTN connectivity but has more than 25 users To avoid interruption of external voice services if a WAN outage occurs provide local PSTN connectivity at the remote site SRST is required only if t
39. ents within the Cisco Preferred Architectures These guides support planning deployment and implementation PDI e Cisco Collaboration Solution Reference Network Design SRND guide provides detailed design options for Cisco Collaboration This guide should be referenced when design requirements are outside the scope of Cisco Preferred Architectures About This Guide The Cisco Preferred Architecture for Midmarket Collaboration design overview is for e Sales teams that design and sell collaboration solutions e Customers and sales teams who want to understand the overall collaboration architecture its components and general design best practices Readers of this guide should have a general knowledge of Cisco Voice Video and Collaboration products and a basic understanding of how to deploy these products This guide simplifies the design and sales process by e Recommending products in the Cisco Collaboration portfolio that are built for the midmarket and that provide appropriate feature sets for this market e Detailing a collaboration architecture and identifying general best practices for deploying in midmarket organizations e Including a sample Bill of Materials BoM with products that target the midmarket price point For detailed information about configuring deploying and implementing this architecture consult the related CVD documents on the Design Zone for Collaboration Cisco Preferred Architecture for Midmarket
40. erver l I x Integrated Aggregated Services i Dees Services a Acel i stele lata e MPLS WAN ff i I I I em hl Cisco Preferred Architecture for Midmarket Collaboration PAGE 11 Endpoints Recommended Deployment Cisco Unified CM is the call control server for the Cisco PA for Midmarket Collaboration Cisco Unified IP Phones Jabber clients and TelePresence video endpoints use SIP to register directly to Cisco Unified CM The Unified CM cluster s failover mechanism provides endpoint registration redundancy If a WAN failure occurs and endpoints at remote locations cannot register to Unified CM they use SRST functionality for local and PSTN calls but some services such as voicemail and presence might not be available Cisco recommends the endpoints listed in the following tables because they provide optimal features for this design Cisco has a range of endpoints with various features and functionality that an organization can also use to address its business needs Table 2 Cisco Unified IP Phones Cisco Unified IP Phone 6901 or Public space phone Cisco Unified IP Phone 7821 Cisco Unified IP Phone 8800 Series General office use multiple line phone Cisco Unified IP Phone 8831 IP conference phone Table 3 Cisco TelePresence and Video Endpoints Cisco EX Series Personal TelePresence endpoint for the desktop with remote access Cisco DX Series Personal TelePresence endpoint for the desktop Cisco MX Series TelePresence
41. etween organizations partners and vendors over the Internet Deployment Best Practices Cisco Expressway Cisco Expressway provides secure firewall and NAT traversal for mobile Cisco Jabber and TelePresence video endpoints Figure 13 and secure business to business communications Figure 14 Cisco Expressway consists of two applications Expressway C and Expressway E Deploy Cisco Expressway C inside the network and deploy Expressway E in the demilitarized zone DMZ by connecting separate network ports on Expressway E to the organization s network and to the DMZ Cisco fully supports a virtualized Expressway E in the DMZ however a dedicated server can be deployed based on the company s security requirements Cisco Preferred Architecture for Midmarket Collaboration PAGE 26 Collaboration Edge Figure 13 Traversal for Registrations Through Firewall with Expressway C and Expressway E EE EE EE 1 i Mobile or Teleworker i i Expressway E Er Gd i Unified CM Expressway C 2 y Le l Sc a D H Bakes gt Le gt lt Remote Users mm Firewall Firewall i Video i Endpoint i Registration Figure 14 Traversal for Business to Business Calls Through Firewall with Expressway C and Expressway E Expressway E Expressway C a in DMZ a gt Jn HHRHH w D pa AR 4 a x Unified CM 4 Firewall Firewall DEEN J External Company i E
42. fied CM and enables Cisco Jabber desk phone control Cisco Unified Communications Manager Provides Cisco Jabber support for instant messaging and user based IM and Presence Service presence and third party federation Cisco Integrated Services Router ISR Provides Survivable Remote Site Telephony SRST to support call control functions during a WAN outage Cisco Preferred Architecture for Midmarket Collaboration PAGE 13 Call Control Recommended Deployment e Deploy two Cisco Unified CM servers in a cluster configuration that includes a publisher node and a subscriber node for redundancy e Deploy two IM and Presence Service servers in a cluster configuration that includes a publisher node and a subscriber node for redundancy e Enable Cisco SRST on the Cisco ISR as a backup service at remote sites to provide high availability Note lf full redundancy is not required a single server may be deployed without loss of functionality Benefits This deployment provides the following benefits e Call control is centralized at a single location that serves multiple remote sites e Management and administration are centralized e Common telephony features are available across voice and video endpoints e Single call control and a unified dial plan are provided for voice and video endpoints e Critical business applications are highly available and redundant Deployment Best Practices Cisco Unified Communications Manager and IM and Presence
43. for Expressway with Encryption Version X8 Cisco Preferred Architecture for Midmarket Collaboration Quantity 1 1 1 1 Quantity 1 PAGE 43 Appendix LIC EXP E Enable Expressway E Feature Set 6 LIC EXP E PAK Expressway Series Expressway E PAK 1 LIC EXP GW_ Enable GW Feature H323 SIP 12 UWL PRO PAK CUWL PRO 9 x PAK 1 LIC UWL PRO A Services Mapping SKU Under 1K UWL PRO users 50 CON NEMU LICUWLPA SNTC SWSS UPGRADES Services Mapping SKU 50 WBXMTSVR2 UWLUSRKY WebEx Meetings Server 2 x Users 50 WBXMTSVR UWL K9 Webex Meetings Server 2 x Software Kit 1 EXPWY VE E K9 Cisco Expressway E Server Virtual Edition 6 EXPWY VE C K9 Cisco Expressway C Server Virtual Edition 6 LIC TMS APL S80100 TMS Appliance Lic Key Base Software Image Used During DF 1 SW TMS 14 X K9 TMS Base Software Image Version 14 X 1 WBX IM1 NH UWL Included WebEx Messenger Users 1 Year Term 50 WEBEX UWL P PAK WebEx PAK for CUWL PRO 1 NEW UWL PRO New CUWL Professional Edition User 1 User 50 UCAPPS SW 10 X K9 Version 10 x Software Kit 1 Cisco TelePresence Conductor Licenses Item Description Quantity R VMCNDTRM K9 Mid market Select Virtual TP Conductor 50 Call Sessions CON TPBS RVMCNDK9_ TP BASE Mid mrkt Virt TelePres Cond 50 Call Ses SW CNDTR V2 X K9 Cisco TelePresence Conductor base software image v2 X LIC CNDTR C50 Conductor 50 call sessions license LIC CNDTR CL Conductor clustering support LIC SW VMCNDTR K9 Software Release Key for Virtual C
44. g VPN to extend collaboration services to teleworkers or use Cisco IP Phones with VPN clients Cisco Preferred Architecture for Midmarket Collaboration PAGE 30 BES EB W r SW E Applications ne A Applications In addition to the call processing and media resource components the Cisco PA for Midmarket Collaboration includes the following Cisco applications to enhance usability functionality and management Figure 16 e Unity Connection to provide messaging e TelePresence Management Suite for conference scheduling and Collaboration Meeting Room CMR administration e Unified Contact Center Express CCX for customer care e Prime Collaboration Provisioning Standard for user and device provisioning Figure 16 Architecture for Applications Headquarters Unity TelePresence Contact Center Prime Connection Management Suite Express Collaboration em m em m em pm em em pm m vm em d Expressway C Integrated Aggregated Services Router V i Collab Edge ki Cisco Q WebEx RS TEA EEA EE Unified I SC 4 Instant Message Communications i magpie e TJ and Presence Manager i i d n RS my i 3 e Internet i I I I I Integrated Services Router Remote Site Table 10 lists the roles of the application components in this architecture and the services they provide Table 10 Components for Applications Module Component Descrip
45. g these interfaces is a Cisco ISR with analog or ISDN cards Connectivity is usually local a site with PSTN interfaces uses its local ISR as a voice gateway Redundancy is achieved by deploying multiple ISRs Cisco Unified CM has the ability to route traffic to the closest available router e SIP trunks to the service provider and ISR or CUBE as a border element This deployment is typically used in a centralized architecture Remote sites either do not have local connectivity or they have local connectivity but use it only for backup voice services In this case the WAN connectivity has to be sized to accommodate PSTN calls traversing the WAN to the central site where CUBE is deployed Redundancy can be achieved by deploying multiple ISRs sometimes to different voice carriers Cisco Unified CM has the ability to route traffic to the closest available router ISDN Connectivity for Video Although many organizations now use the Internet for business to business video connectivity legacy interoperability with ISDN networks might still be required if the called party is not reachable through the Internet To provide ISDN connectivity for video use the Cisco TelePresence ISDN GW 3241 as a standalone unit Virtual Private Network A virtual private network VPN enables an organization s network to be extended to remote and teleworker sites providing those sites with full access to corporate services Use the organization s existin
46. he remote site s WAN reliability does not match that site s required service level for voice service availability If a WAN failure occurs at a site with SRST and local PSTN access the following services will be available e Internal point to point voice calls and video calls with enhanced SRST only e External voice calls through the PSTN e Call hold transfer and conference e Music on hold Cisco Preferred Architecture for Midmarket Collaboration PAGE 15 DE EE W r T WW oe T Call Control Note SRST is not available for Cisco EX MX or SX Series endpoints See the SRST data sheet for information about endpoints that support SRST Dial Plan A structured well designed dial plan is essential to successful deployment of any call control system When designing a dial plan consider the following main factors e Dialing habits e Endpoint addressing e Routing e Directory integration e Classes of service Dialing Habits Dialing habits describe what end users can dial to reach various types of destinations Dialing habits can first be classified as numeric dialing for example 914085550123 or alphanumeric dialing for example bob ent pa com Typically different types of destinations require support for different dialing habits For example e PSTN toll call 91 lt 10 digits gt e PSTN international call 9011 lt country code national significant number gt e Abbreviated intra site dialing for example 4X
47. hen traveling e Collaborate with external organizations Easily share information interact in real time and communicate using technologies beyond email and telephone e Create flexible work areas and office spaces Scale office space and create work areas that foster employee inclusiveness collaboration innovation and teamwork e Deploy a Unified Communications architecture Provide the entire global organization with a single communications tool set for all users Information about Cisco Collaboration Technologies and use cases is available on Cisco com Cisco Preferred Architecture for Midmarket Collaboration PAGE 5 Introduction Architectural Overview The Cisco PA for Midmarket Collaboration provides end to end collaboration targeted for deployments of up to 1 000 users This architecture provides high availability for critical applications and incorporates products developed and priced for the midmarket The consistent user experience provided by the overall architecture facilitates quick user adoption enabling an organization to recognize immediate value for its investment Additionally the architecture supports an advanced set of collaboration services that extend to mobile workers partners and customers through the following key services e Voice communications e Instant messaging and presence e High definition video and content sharing e Rich media conferencing e Enablement of mobile and remote workers
48. i Video Soft 1 Ge Client l Third Party Video SIP Call Control Endpoint BOSS Ban mm em em em em em em em em em em em em em mm em em em Cisco Expressway C Place Expressway C in the trusted network inside the organization Deploy Expressway C to e Function as a traversal client and establish a secure connection to Expressway E through the firewall e Establish secure or non secure connection to Cisco Unified CM e Integrate with an existing internal video network that uses H 323 e Enable business to business calls to external entities that communicate using SIP or H 323 e Provide interworking between H 323 and SIP protocols for H 323 business to business communications e Enable mobile and remote access capabilities and call signaling for Cisco supported endpoints directing them to Cisco Unified CM for SIP registration and or the IM and Presence Service See the Endpoints section for information on which endpoints support mobile and remote access Cisco Preferred Architecture for Midmarket Collaboration PAGE 27 aa a a Ka ES a e a KEE E eo Collaboration Edge Cisco Expressway E Because Expressway E is reachable directly from the untrusted external network it should be placed in a DMZ for security The organization s firewall policies control communications to and from this server Deploy Expressway E to e Function as a traversal server and allow secure communications to and
49. ications however a non redundant Cisco BE 6000 server configuration may be deployed for organizations that do not require full redundancy Note Spaceis available on the second Cisco BE 6000 server for additional Cisco Unified Communications applications High Availability The Cisco PA for Midmarket Collaboration provides high availability for all deployed applications by means of the underlying clustering mechanism present in all Cisco Unified Communications applications Clustering replicates the administration and configuration of deployed applications to backup instances of those applications If an instance of an application fails Cisco Unified Communications services such as endpoint registration call processing messaging business to business communication and many others continue to operate on the remaining instance s of the application This failover process is transparent to the users In addition to clustering the Cisco PA for Midmarket Collaboration provides high availability through the use of redundant power supplies network connectivity and disk arrays The one exception to this is the TMS solution of applications In order for TMS to be fully redundant an external SQL database is required as well as the Large Deployment of TMS TMSPE and TMSXE To keep costs low for midmarket customers the recommended deployment is a single instance of the TMS solution with an embedded SQL server Cisco Integrated Services Router
50. ion Provisioning Standard isnssteersetieenets s 36 Recommended DE Te E annees sans eee ae a einem at oieioinn 36 STEE 36 POD NO eege 37 veel gie e E 37 Licensing ODA te 2 38 UU OR riepen oiea ra reoeo eae oin riein 39 RUM Bil or AA e raa aE 40 OS CR S ee eee ee 40 Bel e E 42 Cisco Unified IP Phones and TelePresence Video Endpoint ss 45 Cisco Preferred Architecture for Midmarket Collaboration PAGE 3 Preface Preface Cisco Preferred Architectures provide recommended deployment models for specific market segments based on common use cases They incorporate a subset of products from the Cisco Collaboration portfolio that is best suited for the targeted market segment and defined use cases These deployment models are prescriptive out of the box and built to scale with an organization as its business needs change This prescriptive approach simplifies the integration of multiple system level components and enables an organization to select the deployment model that best addresses its business needs Documentation for Cisco Preferred Architectures e Cisco Preferred Architecture PA design overview guides help customers and sales teams select the appropriate architecture based on an organization s business requirements understand the products that are used within the architecture and obtain general design best practices These guides support sales processes e Cisco Validated Design CVD guides provide details for deploying compon
51. iple virtual IP addresses These TelePresence Conductor virtual IP addresses register with Cisco Unified CM as ad hoc conference bridges and are used in media resource group lists MRGLs and media resource groups MRGs Unified CM uses MRGLs and MRGs to prioritize and allocate media resources such as conference bridges music on hold sources annunciators transcoders and media termination points MTPs If endpoints have access to the appropriate MRGL they can request these resources Resources local to the initiating endpoint are preferred over remote resources Figure 8 Figure 8 Media Resource Group List MRGL Example Device Pool Hr Conference Ch Initiator Conductor Ka AEA TelePresence Server A single TelePresence Conductor cluster can have multiple conference templates configured to provide a variety of service levels and experiences for ad hoc audio and video conferences With this architecture administrators can segment their users and provide restrictions on ad hoc conference size media properties and additional features such as content sharing Audio and Video Permanent Conferences Audio and video permanent conferences use the same TelePresence Conductor and TelePresence Server architecture as audio and video ad hoc conferences Permanent conferences are directed to TelePresence Conductor through Cisco Unified CM route patterns and the existing dial plan Users can dial either a directory number or a UR
52. lls Cisco Business Edition 6000 Software App Version 9 X 10 X Cisco UC Virt Hypervisor 5 x SnS 650W Power Supply Unit For UCSC C220 Rack Server 300GB 6Gb SAS 15K RPM SFF HDD Hot Plug Drive Sled Mounted Intel i350 Quad Port 1Gb Adapter Config Only E Delivery VCS Control PAK PID Enable GW Feature H323 SIP Enable RAID 5 Setting 2 40 GHz E5 2665 115W 8C 20MB Cache DDR3 1600MHz Video Communication Server 5 Traversal Calls Cisco UC Virt Hypervisor 5 x 2 socket 8GB DDR3 1600 MHz RDIMM PC3 12800 Dual Rank 1 35v Description Cisco 3925 Voice Bundle PVDM3 64 UC License PAK FL CUBE25 SMARTNET 8X5XNBD Cisco 3925 Voice Bundle UC License PAK Cisco 3925 3945 IOS UNIVERSAL Security License for Cisco 3900 Series Cisco Survivable Remote Site Telephony License Cisco 3925 3945 AC Power Supply Cisco 3925 3945 AC Power Supply Secondary PS AC Power Cord North America C13 NEMA 5 15P 2 1m Cisco Services Performance Engine 100 for Cisco 3925 ISR Unified Border Element Enterprise License 25 sessions Insert Packout PI MSE IP Base License for Cisco 3925 3945 Unified Communication License for Cisco 3900 Series Cisco 3925 3945 Fan Assembly Bezel included Blank faceplate for HWIC slot on Cisco ISR Cisco Config Pro Express on Router Flash 1GB DRAM 512MB 512MB for Cisco 3925 3945 ISR Default 256MB Compact Flash for Cisco 1900 2900 3900 ISR 64 channel high density voice and video DSP module Blank faceplate for DW slot on Cisco
53. long with their relevant software versions Product Product Description Recommended Software Version Cisco Unified Communications Manager Cal control instant messaging and presence services 10 5 and IM and Presence Service Cisco Unity Connection Voicemail services 10 5 Cisco Expressway C and Expressway E Mobile and remote access and business to business 8 2 communications Cisco Contact Center Express Customer interaction management services 10 5 Cisco Prime Collaboration Provisioning Provisioning and monitoring services for voice and video 10 5 Standard deployments Cisco TelePresence Conductor Video conferencing resource management 23 Cisco TelePresence Server Audio and video conferencing resources 4 0 Cisco ISR G2 PSTN gateway SRST and external connectivity to the Internet IOS 15 3 3M Cisco Unified IP Phone 7800 Series General office use multi line phone 10 1 1 9 Cisco Unified IP Phone 8800 Series General office use 10 2 1 Cisco Unified IP Phone 8831 IP conference phone 9 3 3 Cisco Jabber Soft client with integrated voice video voicemail and instant Jabber for Windows 9 7 1 messaging and presence functionality for mobile devices and Jaoor ir NEE 0 personal computers Jabber for iPhone and iPad 9 6 2 Jabber for Android 9 6 1 Cisco DX Series Personal TelePresence endpoint for the desktop 10 2 1 Cisco EX Series Personal TelePresence endpoint for the desktop TC7 2 Cisco TelePresence MX Series TelePresence multi
54. ls on enterprise dial plan design see the Cisco Collaboration SRND Admission Control Call admission control CAC mitigates congestion on WAN links due to excessive audio and video traffic In cases where the administrator needs to control how many media calls flow over various links in the WAN topology Cisco Unified CM Enhanced Location Call Admission Control ELCAC provides a solution ELCAC supports various WAN topologies and gives the administrator the ability to statically model the WAN network topology to support admission control for audio and video calls Cisco Unified CM uses locations and links to model how the WAN network topology routes media between groups of endpoints within a location for audio and video conference calls Cisco Preferred Architecture for Midmarket Collaboration PAGE 18 Conferencing Conferencing The ability for three or more people to communicate in real time by using voice and video technologies is a core component of collaboration Cisco rich media conferencing builds upon existing infrastructure in place for point to point calls offering users a consistent voice and video experience Figure 7 Figure 7 Architecture for Conferencing Headquarters Prime Collaboration TelePresence Contact Center Express men A Unity Connection Management Suite Cisco a em em m m m m em pm pm mm pm em d Applications Q WebEx Unified Instant
55. nferences e TMSXE Up to 50 endpoints bookable in Microsoft Exchange e TMSPE Up to 1 000 Collaboration Meeting Rooms Redundancy for TMS and TMS Extensions Redundancy of TMS and its extensions is different from other components in the Preferred Architecture TMS and TMSPE operate in an active passive node model instead of clustering Redundancy for TMS requires an external Microsoft SQL database on a separate server from the TMS application server This instance of SQL may be shared by other applications within the organization Also necessary for redundancy to work effectively a network load balancer NLB must be deployed in front of the TMS TMSPE application server Because this is outside the scope of a TMS deployment on the BE 6000 redundancy for TMS and its extensions is not included in the Cisco PA for Midmarket Collaboration See the Cisco TelePresence Management Suite Installation and Upgrade Guide for details on larger deployments with full redundancy for TMS and TMS extensions Benefits The benefits of a properly configured and deployed TMS instance with the software extensions provide end users with a user friendly and feature rich experience e Conferences for video voice and web participants are scheduled through a single unified interface e On supported endpoint devices users can launch a conference session with One Button to Push OBTP according to the device schedule Cisco Preferred Architecture fo
56. o further interaction is needed from an administrator Scheduled Audio Conferences Customers with audio only phones can use Cisco WebEx Software as a Service SaaS to host conferences This solution provides voice and video conferencing with content sharing capability on a single platform Participants join the conferences using the meeting client running on their desktop or mobile device Cisco WebEx Software as a Service Cisco WebEx SaaS is a subscription based service delivered through the WebEx Collaboration Cloud where all the meetings are hosted Few components are deployed on premises so this option is well suited for customers who manage their communications budget as an operational expenditure WebEx Collaboration Cloud is highly available and has redundancy built into the infrastructure to handle component failure Deploy Cisco WebEx SaaS using WebEx audio for web conferencing Cisco highly recommends enabling HD video for the optimal video experience and enabling SSO to allow integration with the organization s LDAP directory for access using common credentials For additional information on Cisco WebEx Software as a Service see the product documentation Scheduled Video Conferences For scheduled video conferences use a dedicated and locally managed Cisco TelePresence Server 7010 as the conferencing resource Figure 9 Integrate the TelePresence Server to Cisco Unified CM with SIP trunks and manage it through Cisco TMS Inside
57. on meeting rooms CMRs e Deploy Cisco WebEx Software as a Service for scheduled web conferences e Integrate Cisco WebEx conferencing with on premises voice and video conferencing through the CMR Hybrid formerly WebEx Enabled TelePresence solution e As an alternative an entirely cloud based conferencing solution is available for customers concerned with keeping capital expenditure costs low Note lf full redundancy is not required a single server may be deployed without loss of functionality Benefits This deployment provides the following benefits e Users have a consistent experience for launching and joining various types of conferences e A single conferencing platform provides on premises audio and video conferencing e CMR Hybrid allows users to connect to meetings either from their video and audio devices or through the WebEx cloud with a meeting client running on their desktop or mobile devices e It provides users with real time high definition video conferencing including the ability to share content easily over a dedicated presentation channel Cisco Preferred Architecture for Midmarket Collaboration PAGE 20 Conferencing Deployment Best Practices Audio and Video Instant Conferences For ad hoc audio and video conferences use an on premises MultiParty Media 400v TelePresence Server managed by TelePresence Conductor as a media resource TelePresence Conductor conference templates are referenced by mult
58. onductor LIC VMCNDTR PAK PAK for virtual Conductor 1 1 1 Note After the first 50 Cisco UWL Pro licensed users customers are entitled to a Cisco TelePresence Conductor for 4 port personal video conferences The additional TelePresence Conductor is for redundancy Cisco TelePresence Management Suite Licenses Item Description Quantity CTI TMS SW K9 Cisco TelePresence Management Suite Includes 10 Systems 1 CON NEMU CTITMSSW SNTC SWSS UPGRADES TMS Mgmt Suite Svr Lic Incl 10 Syss 1 LIC TMS WXOT Cisco TMS WebEx Integration 1 LIC TMS 10 INCL Cisco TMS included 10 System License 1 LIC TMS SW PAK TMS PAK for Configuration Use 1 SW TMS 14 X K9 TMS Base Software Image Version 14 X 1 LIC TMS APL S80100 TMS Appliance Lic Key Base Software Image Used During DF 1 Cisco Preferred Architecture for Midmarket Collaboration PAGE 44 Appendix Cisco Unified IP Phones and TelePresence Video Endpoints Item Description Quantity CTS SX20 PHD4X K9 SX20 Quick Set HD NPP 4x PHDCam 1 mic remote cntrl 1 CON ECDN SX2PHD4X ESS WITH 8X5XNBD SX20 Qk Set HD NPP4x PHDCam1 mic RC 1 PWR CORD US A Pwr Cord US 1 8m Black YP 12 To YC 12 1 CTS RMT TRC5 Remote Control TRC 5 1 LIC SX20 PR Premium Resolution Option for SX20 1 LIC SX20 DD Dual Display Option for SX20 1 BRKT PHD4X MONITR_ Bracket mounting for 4x PHDCam to monitor 1 CAB 2HDMI 3M HDMI to HDMI cable 2 CAB HDMI PHD4XS2 Custom 4xcamera cable HDMI Control and Power 3m 1 CTS PHD1080P4XS2 Pr
59. ools enhance an organization s overall business processes make its employees more productive and open the door to new and innovative ways for communicating with business partners and customers Today s collaboration solutions offer organizations the ability to integrate video audio and web participants into a single unified meeting experience Technology Use Cases Organizations want to streamline their business processes optimize employee productivity and enhance relationships with partners and customers The Cisco Preferred Architecture PA for Midmarket Collaboration delivers capabilities that enable organizations to realize immediate gains in productivity and enhanced relationships Additionally the following technology use cases offer organizations opportunities to develop new advanced business processes that deliver even more value in these areas e Consolidate communications infrastructure Bring together voice video and data into a single IP network to simplify management and support effective communications e Incorporate video into meetings Improve communications relationships and productivity by making it easier to meet face to face over distance e Extend telephony with video Facilitate face to face video communications directly from end user phones or softphone applications e Support teleworkers and branch offices Let employees work from multiple locations whether satellite offices home offices or w
60. pa com and a phone number set to 14085551234 If someone dials alice ent pa com or 14085551234 ent pa com from an external location on the Internet Alice would receive the call on the Jabber client and all devices that share the same number Users on Cisco Unified CM have to dial the full SIP URI to reach a user or device from a different organization over the Internet The architecture for business to business Internet connectivity includes a client server solution Expressway C and Expressway E Both servers can be deployed in standalone mode or in a cluster Deploy the same number of cluster peers for Expressway C clusters as for Expressway E clusters Cisco recommends deploying dedicated Expressway C and Expressway E clusters per customer chosen Internet breakout to minimize having outbound business to business calls traverse the WAN by routing them instead to an Internet breakout close to the client that initiated the call This minimizes the business to business call related utilization of the enterprise WAN Considerations for Outbound Business to Business Calls e When multiple Expressway C and Expressway E pairs are deployed Unified CM can redirect an outbound call to the edge server that is nearest to the calling endpoint thus minimizing WAN traffic e For call routing over the Internet use public DNS service records DNS SRV records map a domain to an edge system servicing that domain for that protocol For example if a remote user
61. press Agent CUWL PRO K9 NEW UWL PRO 2 Available to all users when using the Cisco Unified Communications Manager IM and Presence Service on the BE 6000 server One year WebEx Messenger subscriptions are available as an option for Cisco UWL users 3 Cisco UWL Professional enables a 4 port personal video conference per user with the purchase of 50 or more Cisco UWL Professional licenses Cisco Preferred Architecture for Midmarket Collaboration PAGE 38 Appendix Sample Order This sample order is for a deployment with redundant Cisco BE 6000 servers for an organization with 250 users The products in the Bill of Materials BOM were chosen to address the midmarket price point and to enable organizations to scale Cisco has a range of products that provide various features and functionality Organizations can choose different products based on their business needs Figure 20 Components in the Sample Deployment BE6000 HD Primary Unity ISR 3925 Unified CM ALES Connection CCX Conductor gt ASSIS EE En En Jabber 7821 8800 DX70 EX90 MX300 G2 Headquarters ISR 2951 ISR 2951 lt Medium Remote Site Medium Remote Site Table 11 Components in the Sample Deployment Cisco BE 6000 HD servers for redundancy 2 Cisco Multiparty Media 400v 1 Cisco TelePresence Server running on TS 7010 1 Cisco ISR 3900 series for headquarters with CUBE licenses 1 Cisco ISR 2900 series for branches with 25 SRST licenses
62. purpose room endpoint TC7 2 Cisco TelePresence SX Series Integrator Series TelePresence endpoint TC7 2 1 Minimum Cisco Jabber version required to support Cisco Expressway mobile and remote access capabilities Cisco Preferred Architecture for Midmarket Collaboration PAGE 37 Licensing Options This table identifies the licensing options License Type User Connect Licensing UCL Essential User Connect Licensing UCL Basic User Connect Licenses UCL Enhanced Enhanced Plus Unified Workspace Licensing UWL Standard Appendix Unified Workspace Licensing UWL Professional Number of User Profiles Supported Device Type Number of Supported Devices Jabber IM and Presence Jabber Voice and Video Client Personal Video Conference Bridge Voice Messaging WebEx Meetings Contact Center 1 Cisco UWL enables the first 10 devices per user on installation If more devices are required contact licensing cisco com Analog Voice Single Yes Optional Optional Optional Voice Single Yes Optional Optional Optional Video Single Dual Yes Yes Optional Optional Optional BE6K UCL ENH BE6K UCL ENHP Video Multiple Yes or WebEx Yes Optional Yes Optional Optional BE6K UWL BE Video Multiple Yes or WebEx Yes Yes screen licenses for 50 users or more Yes Yes 1 10 Meeting Center ports Yes 1 25 Standard Ex
63. r Midmarket Collaboration PAGE 35 Applications Cisco Prime Collaboration Provisioning Standard Cisco Prime Collaboration Provisioning Standard provides a centralized provisioning interface that simplifies administration of day to day activities such as moves adds changes and deletions MACD of user devices and services in an organization Figure 19 Figure 19 Cisco Prime Collaboration Provisioning Standard Unified CM HTTP 80 HTTPS 8443 HTTPS 46443 Unified IM and Presence Prime Client Browser Collaboration Unity Connection Recommended Deployment Deploy Cisco Prime Collaboration Provisioning Standard on the primary BE6000 server A single instance of Cisco Prime Collaboration Provisioning Standard can support the entire organization Benefits e consistent unified approach simplifies the management of multiple Cisco collaboration technologies such as Cisco Unified IP Phones Cisco Unified CM and other application servers e Features such as bulk based provisioning phone MACDs and consolidated views simplify user and service related configuration and administration e A self service portal eases support by enabling users to make authorized changes Cisco Preferred Architecture for Midmarket Collaboration PAGE 36 ES Appendix Appendix Product List This product list identifies the Cisco products in the Preferred Architecture for Midmarket Collaboration a
64. rm for all Cisco Collaboration deployments Figure 5 Having a highly available and common call control component for a communications infrastructure is crucial to provide consistent services for all devices and communication types and to preserve a uniform dial plan and a consistent feature set across the enterprise Adding the IM and Presence Service to a Cisco Unified CM deployment provides instant messaging network based presence and federation for third party chat servers and it enables the use of Cisco Jabber for instant messaging presence and audio and video communications Figure 5 Architecture for Call Control Headquarters Unity TelePresence Contact Center Prime Connection Management Suite Express Collaboration ii Expressway C Applications Q We D EX D ae pv re S Unified I Instant Message Communications mn Cie and Presence Manager PATEE i CH IG 1 1 Us Internet i t i t i SI i I i i i i i i i i Integrated Aggregated ed I D i i i i i i i i i Integrated Services Router Services Router J i Remote Site Table 6 lists the roles of the call control components in this architecture and the services they provide Table 6 Components for Call Control Module Component Description Call Control Cisco Unified Communications Manager Provides call routing and services dial plan and bandwidth management Uni
65. s with Conferencing Site 1 Site 2 Unified CM Unified CM Expressway C Expressway C i Expressway E Expressway E wel Internet Yeu R Ba CE Non scheduled Scheduled Scheduled Non scheduled TelePresence Server TelePresence Server TelePresence Server TelePresence Server Cisco Preferred Architecture for Midmarket Collaboration PAGE 24 Collaboration Edge Collaboration Edge Business demand for connectivity between organizations by leveraging the Internet has increased significantly over the past few years For many organizations this connectivity is a fundamental requirement for conducting day to day activities Moreover securely connecting mobile workers and remote sites to each other and to headquarters is critical functionality that enables organizations to accomplish their business goals The Cisco PA for Midmarket Collaboration addresses these needs with the Collaboration Edge architecture shown in Figure 12 Figure 12 Architecture for Collaboration Edge Headquarters Unity TelePresence Contact Center Prime Connection Management Suite Expres Collaboration g Ee Cisco E Q WebEx EC a Fa Unified Instant Message Communications and Presence Manager Integrated Services Router TelePresence Server Conductor Conferencing L Integrated Aggregated Services Router I Collab Edge i gt Remote Site Mee EE Table 8 lists
66. ss calls over the Internet Cisco recommends associating a SIP URI to the device so that the business to business routing logic can be based on SIP URIs As with numeric routing if an alias or SIP URI is recognized as an internal destination and is associated with a specific device then Cisco Unified CM sends the call to that device However if the dialed SIP URI does not match any registered endpoint alias Cisco Unified CM uses SIP route patterns to determine where to send the call For example if the dialed alias room1 example com does not exist internally Cisco Unified CM uses a SIP route pattern such as com to send the call to Expressway C as a business to business call Directory Integration To enable users to search contacts and dial from the directory integrate Cisco Unified CM with the organization s LDAP directory Although Cisco Unified CM allows the creation of local user contacts LDAP directory integration is required when using Cisco Jabber because it provides a single location for directory management and enables users to authenticate to Cisco Unified CM and Cisco Jabber by using their LDAP directory credentials Cisco Unified CM pulls user and contact information from LDAP directories and synchronizes user parameters name surname username telephone number and SIP URI when changes occur For example use the telephoneNumber attribute to populate the Telephone Number field in the Cisco Unified CM directory The form
67. t shown in Figure 10 Figure 10 Architecture for CMR Hybrid Unified CM Expressway C _ Expressway E M M TelePresence Server SIP Media Content HTTPS Cisco Preferred Architecture for Midmarket Collaboration PAGE 23 Conferencing ES Support for Multiple Call Processing Sites Organizations may choose to implement more than one Cisco TelePresence Conductor cluster for any of the following reasons e Administrational separation This includes the need to keep users from different parts of the organization on separate infrastructures or to have different departments operate different parts of the communications infrastructure e Geographic footprint Physical limitations such as excessive latency between endpoints and conferencing resources could degrade the user experience for example US users might not have a productive collaborative meeting if they use conferencing resources located in Europe e Multiple Unified CM clusters If more than one Unified CM cluster is already deployed due to the previous reasons Cisco recommends also deploying multiple TelePresence Conductor clusters Deploy multiple TelePresence Conductor clusters along with local TelePresence Server resources Figure 11 Implement a global dial plan as discussed in the Call Control section to enable users to access conferences regardless of where the TelePresence Conductor or TelePresence Server is located Figure 11 Multiple Call Processing Site
68. the roles of the Collaboration Edge components in this architecture and the services they provide Table 8 Components for Collaboration Edge Module Component Description Collaboration Edge Cisco Expressway E The traversal server that enables secure VPN less mobile and remote access for TelePresence endpoints and Jabber clients The traversal server resides in the DMZ The solution also provides business to business calling protocol interworking and cloud connectivity Cisco Expressway C The traversal client that creates a secure trusted connection through the firewall to Expressway E The traversal client resides inside the enterprise network The solution provides mobile and remote access business to business calling protocol interworking and cloud connectivity Cisco ISR with PSTN Interfaces Enables local PSTN connectivity Cisco ISR with Cisco Unified Enables connectivity from an organization s network to the service provider Border Element CUBE software network for SIP trunks via CUBE Cisco Preferred Architecture for Midmarket Collaboration PAGE 25 Collaboration Edge Recommended Deployment Headquarters e Deploy a Cisco Expressway C and Expressway E server pair to enable remote Jabber and TelePresence video endpoint registrations IM and Presence and secure business to business connectivity through the firewall Cluster both Expressway C and Expressway E servers in both pairs e Deploy Cisco ISR as the PSTN gateway or ena
69. ties who add other parties to the call is an ad hoc conference e Rendezvous or permanent A conference that requires callers to dial a predetermined number or URI to reach a shared conferencing resource Meet me static and permanent are other names for this type of conference e Scheduled A conference planned in advance with a predetermined start time Typically conference resources are guaranteed to be available upon the start of the scheduled conference Recommended Deployment Audio and Video Conferencing e Deploy Cisco TelePresence Server on Multiparty Media 400v mm400v in remotely managed mode for instant and permanent conferences Deploy Cisco TelePresence Conductors on the primary BE 6000 server for management of instant and permanent TelePresence Servers Deploy a redundant Cisco TelePresence Conductor on the backup Cisco BE 6000 server and integrate it with Cisco Unified CM Integrate the TelePresence Conductor cluster with Cisco Unified CM through SIP trunks and registered media resource conference bridges e Deploy the TelePresence Server 7010 in locally managed mode for scheduled video conferences Integrate the TelePresence Server for scheduled conferences with Unified CM through SIP trunks and route patterns Deploy Cisco TelePresence Management Suite to manage locally managed TelePresence Servers Deploy Cisco TelePresence Management Suite Provisioning Extension for provisioning of personal collaborati
70. tion Applications Cisco Unity Connection Provides unified messaging and voicemail services Cisco TelePresence Management Provides scheduling web conferencing integration and other advanced Suite and extensions video features Cisco Unified Contact Center Provides customer interaction and interactive voice response IVR services Express CCX Cisco Prime Collaboration Provides administrative functions moves adds changes and deletions for Provisioning Standard Cisco Unified Communications applications Cisco Preferred Architecture for Midmarket Collaboration PAGE 31 Applications Cisco Unity Connection Cisco Unity Connection enables users to access and manage voice messages in a variety of ways such as by email inbox web browser Cisco Jabber Cisco Unified IP Phone TelePresence smartphone tablet and many more Users can interact with Unity Connection either through phone keypad keys or through voice commands that they speak into the phone handset headset or speakerphone Recommended Deployment e Deploy two Unity Connection servers for each Cisco Unified CM cluster to provide high availability and redundancy e Use SIP trunks to integrate Unity Connection with Unified CM Configure two SIP trunks one for each Unity Connection server in a pair e Enable the speech activated voice command interface to maximize productivity of mobile workers Benefits e Users can access the voicemail system and retrieve their voice messages by

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