Elo Touch Solution 19C2
Contents
1. South Georgia and the South Sandwich Islands Spain United States 9 Click OK C SERIES TOUCHCOMPUTER USER GUIDE 5 Selecting the Time Zone For Windows XP and POSReady 2009 Only When the following window appears you can change the time zone date and time of the touchcomputer Windows XP Professional Setup 4 Date and Time Settings Set the correct date and time hor your Windows computer r Date amp Time Thursday February 16 2006 6 41 48 PM Time Zone a GMT 05 00 Eastem Time US amp Canadal W Automatically adjust clock for daylight saving changes After making any changes click Next to finish Windows Setup completes the installation of the touchcomputer Injecting the Languages For Windows 7 Only Windows 7 Professional only allows the use of one language at one time But you can use the Elo TouchSystems language injection tool to update your language preference English is set as the default language but you can change this language to suit your preferences 1 After the Elo logo shows up press F8 several times to enter Advanced Boot Options 2 Select Repair your computer 3 Click Next gt OK Shall not have password gt Click Elo Touch System Tool 4 The following User Interface will be presented C SERIES TOUCHCOMPUTER USER GUIDE 6 System Recovery Tool Utilities Recover Starts recovering process Capture Starts capt2. To enable or disable the power button PWR lock function 17 Simultaneously press Menu Exit and the Right gt key for two seconds A window appears displaying PWR ENABLE or PWR DISABLE 18 When the power button lock feature is activated the power button is disabled C SERIES TOUCHCOMPUTER USER GUIDE 15 L E D Functionality The C Series base has a LED indicating the state of the touchcomputer The table below shows LED state and corresponding color LED Color to Observer State Red Input power present Off mode or hibernation Input power present Standby Input power present Power On C SERIES TOUCHCOMPUTER USER GUIDE 16 Using the Input Output Panel To access the input output I O ports remove the cable cover at the bottom of the unit A security screw is included and may be used to secure the cable cover to the touchcomputer Below are the I O descriptions by model C1 and C3 models AUDIO Ih AUDIO DL MIC DL PUWER C2 models Note The DB9 Serial COM ports are defaulted from left to right COM3 and COM4 Note As a safety precaution always leave the cable cover door attached when the system is powered on C SERIES TOUCHCOMPUTER USER GUIDE 17 CHAPTER OPTIONS AND UPGRADES Adding Optional Peripherals When adding a peripheral complete installation and setup instructions are provided with the field installable kits The following peripherals are available for purchase separ
3. C Series Touchcomputer User Guide C Series LCD Multi function Touchcomputer 22 model shown Elo Touch Solutions C Series Touchcomputer User Guide Multi function Touchcomputer Revision D SW 601354 1 800 ELOTOUCH 1 800 356 8682 www elotouch com Copyright 2012 Elo Touch Solutions Inc All Rights Reserved No part of this publication may be reproduced transmitted transcribed stored ina retrieval system or translated into any language or computer language in any form or by any means including but not limited to electronic magnetic optical chemical manual or otherwise without prior written permission of Elo Touch Solutions Inc Disclaimer The information in this document is subject to change without notice Elo Touch Solutions Inc and its affiliates collectively Elo makes no representations or warranties with respect to the contents herein and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes Trademark Acknowledgments AccuTouch CarrollTouch IntelliTouch iTouch Elo logo Elo TouchSystems logo and Elo Touch Solutions logo are trademarks of Elo and its Affiliates Windows is a trademark of Microsoft Corporation Other product names mentioned herein may b
4. e Support for Windows XP Windows POSReady 2009 and Windows 7 e ROHS compliant e Part number E249774 Testing the Wireless Adapter To test the wireless adapter 1 From the desktop click Start gt Control Panel gt Network Connections 2 Double click the Wireless Network Connections icon to display available networks and verify that the wireless network is detected NOTE fa wireless network needs to be initialized please see your system administrator C SERIES TOUCHCOMPUTER USER GUIDE 24 Second Hard Disk Drive A second hard disk drive can be added via the second hard drive mounting kit This addition provides extra data storage or can be used in conjunction with the RAID controller card for RAID functionality This option occupies a single expansion slot Part number E596876 Solid State Drive A solid state drive can be added to or used to replace the original hard disk drive This addition provides additional performance and more mechanically reliability in harsh environments Part number E112963 Modem Card A modem card can be added to any expansion slot This provides modem fax functionality Software drivers can be found in the following directory or on www elotouch com C EloTouchSystems Peripherals Part number E763313 Note To use this option ALSO requires the purchase and installation of the Elo PCI E Expansion Card Option Kit part number E827958 C SERIES TOUCHCOMPUTER USER GUIDE 25 Paralle
5. Command Command format is 53 18 or 53 13 01 33 _Send Command Complete Command String f o2 034 01 Reader Output Card Type is OTHER 74367422006630777817 370752073110200002 3 Ifthe card ID appears in the Reader Output window the reader is functioning Customer Display You can optionally add a customer display to the C Series touchcomputer to any of the three mounting locations located on the display head top left and right of the touchcomputer Software application and drivers can be found in the following directory or on www elotouch com C Elo TouchSystems Peripherals rn enga C SERIES TOUCHCOMPUTER USER GUIDE 21 Fingerprint Reader FPR You can add a fingerprint reader to the C Series touchcomputer to any of the three mounting locations located on the display head top left and right Software application and drivers can be found in the following directory or on www elotouch com C EloTouchSystems Peripherals The fingerprint reader is powered by the USB bus The reader optically scans the fingerprint when the user touches the glowing window Optical technology gives the highest quality fingerprint scans and reliability Fingerprint reader specifications are shown in the table below rawe T Speeeaton OO Scan capture size 14 6mm nominal width x 18 1mm nominal length Image capture speed 100 ms USB type 1 0 1 1 or 2 0 Operating temperature 0 to 40 C Electrostatic discharge ESD Up to 15kV m
6. DA Bits per second Data bits Parity Stop bits Flow control In this case select COM3 from the drop down menu gt click OK gt OK back to the Device Manager USE Serial Port COMS5 Properties Advanced Settings for COMS COM1 7 USB Transfer Sizes COM2 d rates M5 a Defaults COM Select higher settings for fas COM6 in use COM Receive Bytes COME COM Transmit git COM 10 es COM11 COM12 COM13 BM Options COM14 Miscellaneous Options COMmi5 Select lower settings to corre ede Serial Enumerator COM17 PO COM18 Serial Printer COm19 COM20 Cancel If Power Off COM21 Timeouts COM22 Event On Surprise Removal e COM23 Minimum Read Timeout mse 20 m24 SetRTS On Close COM25 Minimum Write Timeout mse COM26 Disable Modem Ctrl At Startup COM A COM28 COM29 A COMIN ha Select lower settings to corre El Latency Timer msec aa ao Follow the same steps to accomplish these settings for other ports C SERIES TOUCHCOMPUTER USER GUIDE 40 After completing the above steps right click on Ports COM amp LPT and click Scan for hardware changes gt E DVD CD ROM drives gt fe Human Interface Devices gt 4g IDE ATA ATAPI controllers gt En Keyboards b JA Mice and other pointing devices gt A Monitors f EF Network adapters Scan for hardware changes b Sound video and game controllers This should result in the following ass
7. Inject Injects additional languages Exit Info Launch Capturing Application successful 5 Click Recover gt Start Recovery Process Recovers Image r Information Press gt Embedded 5 LL JJ start Recovery Process to start windows POS Ready automated recovery or Exit Recovery Exit Recovery Process Process to exit automated recovery Windows 7 Professional gt Recovery Imaging percentage 00 Imaging Scan Imaging Progress 6 After finished click Exit Recovery Process gt Exit Then system will restart automatically C SERIES TOUCHCOMPUTER USER GUIDE 33 OR II Use the Elo recovery DVD All C Series touchcomputer come with the built in recovery partition on the installed HDD they do not include recovery media In the event the HDD recovery partition is accidentally deleted or becomes or inaccessible you will need to request a recovery DVD from Elo TouchSystems customer service Contact information can be found on the last page of this guide Hardware needed 1 Elo Touchcomputer 2 External USB DVD Drive 3 Elo POSReady 2009 or Windows 7 Recovery DVD Procedure 1 Connect the USB DVD drive to the touchcomputer 2 Place the recovery DVD in the DVD drive 3 Power on your touchcomputer and press F11 to enter Device Boot Menu and boot from DVD 4 1f F11 doesn t open the Device Boot Menu
8. TOUCHCOMPUTER USER GUIDE 45 iv Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits v Disconnect and remove any I O cables that the digital device does not use Unterminated I O cables are a potential source of high RF emission levels vi Plug the digital device into only a grounded outlet receptacle Do not use AC adapter plugs Removing or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user vil If you need additional help consult your dealer manufacturer or an experienced radio or television technician lll Agency Certifications The following certifications have been issued for the touchcomputer UL cUL e FCC e TUV CE e CB e Argentina S mark Russia GOST R e Australia C Tick e Japan VCCI China CCC e IPX1 C SERIES TOUCHCOMPUTER USER GUIDE 46 WARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship With the exception of the negotiated warranty periods the warranty for the touchcomputer and components of the product Is 3 years Seller makes no warranty regarding the model life of components Seller s suppliers may at any time and from time to time make changes in the components delivered as Products or components Buyer shall notify Seller in writi
9. depending on your model power off then power on again and press F8 to enter the Device Boot Menu 5 After entering the System Recovery Tool click the WINPE button System Recovery Tool J i Recover Starts recovering process Capture Starts capturing process Inject Injects additional languages Info Launch Capturing Application successful 6 Once you see the Command Prompt window to start the recovery process type e pos9 to start the recovery process for POSReady 2009 OR C SERIES TOUCHCOMPUTER USER GUIDE 34 e win7 to start the recovery process for Windows 7 7 Then press Enter utilities WINPE Starts WINPE CMD ls Administrator X windows system32 cmd_exe Microsoft Windows Version 6 1 7606 A gt SWindows s ystems gt 8 Follow the on screen instructions to complete the recovery 9 Once you are prompted to reboot e Remove the recovery DVD from your DVD drive e Shut down your touchcomputer by pressing and holding the power button for 5 seconds e Disconnect the DVD drive from your touchcomputer e Restart your touchcomputer by pressing the power button 10 Follow the on screen instructions to setup your system NOTE All data is deleted during the recovery process The user must back up files when necessary Elo TouchSystems does not accept liability for lost data or software NOTE _ f your hard disk is corrupted you can request a Recovery DVD
10. to Windows Update for drivers Hardware Protiles Drivers Hardware profiles provide a wap for you to set up and store different hardware configurations Hardware Protiles 2 Double click the Ports COM amp LPT and verify that all of the USB Serial Port settings are IDENTICAL to the following table USB Serial Port COM3 On USB Serial Converter A USB Serial Port COM4 On USB Serial Converter B 3 If they are not and you see the assignments as shown below then the operating system has reassigned these serial ports You need to re assign correct them manually C SERIES TOUCHCOMPUTER USER GUIDE 37 4 as Device Manager Q TE File Action View Help es EINER dl PE gt JE Computer gt Disk drives gt AL Display adapters E DVD CD ROM drives gt Mi Human Interface Devices gt 4g IDE ATA ATAPI controllers gt En Keyboards gt Mice and other pointing devices ME Monitors gt EF Network adapters B FETE UEY TI Ports COM amp LPT 1 USB Serial Port COMS i 117 USB Serial Port COM6 i 7 M gt Sound video and game controllers gt gt Storage controllers JE System devices i lo F Universal Serial Bus controllers Normally even if the operating system reassigns these serial ports they are still in order In this case you should re assign them as shown in the following table USB Serial Port
11. 47 C SERIES TOUCHCOMPUTER USER GUIDE v CHAPTER SETUP This chapter discusses how to set up and test your touchcomputer For information on peripheral options refer to Chapter 3 Options and Upgrades Unpacking Your Touchcomputer Check that the following items are present and in good condition Touchcomputer Power cable US Canada Power cable Europe Quick Install Guide Power Adapter Gable Cover Lockina Screw C SERIES TOUCHCOMPUTER USER GUIDE 1 Adjusting the Display The display screen can be adjusted from 0 to 70 degrees as shown below CAUTION To prevent tipping or dropping be sure to hold the base when adjusting the display setting Up the Operating System If configured with an operating system the initial setup of the operating system takes approximately 5 10 minutes Additional time may be needed depending on touchcomputer hardware configurations and connected devices To set up the Microsoft Windows Operating System for the touchcomputer turn on the touchcomputer by pressing the power button and then follow the instructions on the screen C SERIES TOUCHCOMPUTER USER GUIDE 2 Selecting the Language For Windows XP and POSReady 2009 Only Microsoft Windows uses English as the default language in menus and dialog boxes You can change this language to suit your preferences at the screen below Note If you choose to change the language after initial setup you can follow steps 1 2
12. COM5 USB Serial Port COM3 USB Serial Port COM6 USB Serial Port COM4 Thus the settings for these USB Serial Ports should begin at COM3 and end at COM4 in order To re assign them please follow the instructions below Double click the port you need to change In this case it is COMS C SERIES TOUCHCOMPUTER USER GUIDE 38 E Device Manager File Action View Help ya PC b 1 Computer D coq Disk drives AL Display adapters E DVD CD ROM drives b ie Human Interface Devices i b 4g IDE ATASATAPI controllers J gt Keyboards ad b JA Mice and other pointing dewices J b Ma Monitors b EP Network adapters b 15 Portable Devices a3 Ports COM amp LPT IA USB Serial Port COM5 lt Q AP USB Serial Port COMB b a Processors Al b A sound video and game controllers b gt Storage controllers al b Ml System devices al b 7 Universal Serial Bus controllers COMS is the 1 port of these USB serial ports so the Location should be on USB Serial Converter A Please assign this serial port to COM3 COM4 for the USB Serial Converter B USB Serial Port T Change to COM3 Device type Ports COM amp LPT Manufacturer FTDI Location Device status ion Information This device is working property Select Port Settings gt Click Advanced C SERIES TOUCHCOMPUTER USER GUIDE 39 USB Serial Port COMS Properties isl o A EE E gt
13. DE 49
14. UCHCOMPUTER USER GUIDE 26 1600x1200 1280x1024 640x480 352x388 Video Resolution 320x240 176x144 160x120 5fps max O 2 0 megapixels 1600x1200 Auto Frame Rate 24fps max VGA mode 640x480 Field Of View FOV 66 Input Voltage 5 0VDC 0 25V Operation Current Under 150mA Standby Mode 40mA 5mA Operating Temperature 0 to 40 C Supported Operating Windows XP Windows 7 Windows Vista POSReady Systems 2009 Part Number E682058 Elo POS Demo Software POS demo software created by Elo TouchSystems is located at the following directory C EloTouchSystems Demos C SERIES TOUCHCOMPUTER USER GUIDE 27 Safety CHAPTER SAFETY AND MAINTENANCE Important information regarding the proper setup and maintenance of your touchcomputer To reduce the risk of electric shock follow all safety notices and never open the touchcomputer case Turn off the product before cleaning refer to Care and Handling on page 30 for proper cleaning methods Your touchcomputer is equipped with a 3 wire grounding power cord The power cord plug only fits into a grounded outlet Do not attempt to fit the plug into an outlet that has not been configured for this purpose Do not use a damaged power cord Only use the power cord that comes with your Elo TouchSystems touchcomputer Use of an unauthorized power cord might invalidate your warranty The slots located on the sides and top of the touchcomputer case are for ventilation Do not b
15. UTER USER GUIDE 17 Securing the Base Use the four pretapped holes to secure the touchcomputer from below the mounting surface The holes are designed to work with ISO metric M4 screws Mounting screws are not included with the product but should be readily available at any hardware store Refer to the figure below for the location of the holes All dimensions are in millimeters Mounting Diagram C SERIES TOUCHCOMPUTER USER GUIDE 12 CHAPTER OPERATION This chapter describes how to control the On Screen Display OSD power buttons and I O panel All adjustments made to the OSD and power controls are automatically saved User settings remain unchanged after powering off on or in the case of a power failure C SERIES TOUCHCOMPUTER USER GUIDE 13 On Screen Display OSD SS a en OSD Menu 10 To display the OSD Menu press the Menu button Press the RIGHT button or LEFT button to toggle and the SELECT button to select from the different OSD sub menus and functions 11 When the function you want to change Is shown press the SELECT button 12 To adjust the value of the function 13 Pressing the RIGHT button increases the value of the selected OSD control option 14 Pressing the LEFT button decreases the value of the selected OSD control option The OSD provides the following settings Feature Description Auto adjust Automatically adjusts system clock Brightness Adjust brightness and con
16. ains and accepts full responsibility for all warranty and other claims relating to or arising from Buyer s products which include or incorporate Products or components manufactured or supplied by Seller Buyer is solely responsible for any and all representations and warranties regarding the Products made or authorized by Buyer Buyer will indemnify Seller and hold Seller harmless from any liability claims loss cost or expenses including reasonable attorney s fees attributable to Buyer s products or representations or warranties concerning same C SERIES TOUCHCOMPUTER USER GUIDE 48 www elotouch com Get the latest e Product information e Specifications e News on upcoming events e Press release e Software drivers e Touchcomputer Newsletter Getting in Touch with Elo To find out more about Elo s extensive range of touch solutions visit our Website at or simply call the office nearest you North America Europe Asia Pacific Elo Touch Solutions Elo Touch Solutions Elo Touch Solutions T 301 Constitution Drive Diestsesteenweg 692 Sun Hamada Bldg 2F u Menlo Park CA 94025 B 3010 Kessel Lo 1 19 20 a USA Belgium ShinYokohama S Kanagawa 222 0033 9 Tel 32 0 16 35 21 00 Japan S 800 ELO TOUCH Fax 32 0 16 35 21 01 S 800 356 8682 elosales elotouch com y Tel 650 361 4800 Tel 81 45 478 2161 Fax 650 361 4747 Fax 81 45 478 2180 customerservice elotouch com www tps co jp a gt C SERIES TOUCHCOMPUTER USER GUI
17. ard EN 55022 Class A and the Low Voltage Directive 2006 95 EC as indicated in European Standard EN 60950 1 D General Information to all Users This equipment generates uses and can radiate radio frequency energy If not installed and used according to this manual the equipment may cause interference with radio and television communications There is however no guarantee that interference will not occur in any particular installation due to site specific factors 1 In order to meet emission and immunity requirements the user must observe the following a Use only the provided I O cables to connect this digital device with any computer b To ensure compliance use only the provided manufacturer s approved power cord c The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 2 If this equipment appears to cause interference with radio or television reception or any other device a Verify as an emission source by turning the equipment off and on b If you determine that this equipment is causing the interference try to correct the interference by using one or more of the following measures i Move the digital device away from the affected receiver ii Reposition turn the digital device with respect to the affected receiver iii Reorient the affected receiver s antenna C SERIES
18. ately as field installable kits External Elo Peripheral Magnetic stripe reader MSR Customer display Fingerprint reader FPR Cash drawer port expansion card Second VGA port expansion card USB Wireless adapter 802 11 B G N Second hard disk drive HDD Solid State Drive SSD Modem PCI E Parallel Port PCI E RAID PCI E Webcam Kit Elo Expansion Card Elo PCI E Expansion Card Note Software drivers and applications for all peripherals are located in the C EloTouchSystems directory of the touchcomputer Note May install up to two 2 Elo Expansion Cards OR one 1 Elo Expansion Card one 1 PCI E Expansion Card C SERIES TOUCHCOMPUTER USER GUIDE 18 Magnetic Stripe Reader MSR You can add a magnetic stripe reader MSR to the C Series touchcomputer to any of the three mounting locations located on the display head top left and right Software application and drivers can be found in the following directory or on www elotouch com C EloTouchSystems Peripherals The MSR is a USB 2 0 device that reads all three data stripes on standard credit cards or driver s licenses conforming to ISO ANSI standards The MSR has foreign language capability The credit card is read by sliding the credit card forward or backward through the MSR stripe side toward the display The MSR is powered from the USB port no external power is needed The MSR features are e Reads up to 3 tracks of informati
19. display contain mercury C SERIES TOUCHCOMPUTER USER GUIDE 29 WEEE Directive In the European Union the Waste Electrical and Electronic Equipment WEEE directive label shown to the left indicates that this product should not be disposed of with household waste It should be deposited at an appropriate facility for recovery and recycling UL Directive B Series touchcomputer has included a lithium battery on the motherboard There is a risk of explosion if battery is replaced by an incorrect type Please dispose of used batteries according the region instructions China RoHS El RoHS Rte FETAL PE RA ATA DAA A PE ARANA AURA EM NA RARE ADA EMERICE a Pid SRO Cd Cr PBB PBDE O RTRA RA SUMARIA AAA NAAA SJ T 11363 2006 EAR ARBERKT X TRARA RMB E EAN A AMA NAAA SJ T 11363 2006 HEM REE RT PT ADE X AAAA EU RoHS KH TA FIBA PE in ap as De A MARTE SJ T11364 2006 EX ADQHETEER RHEAUL THERA AP i RRA RA 10 APM MRE RR ANAT AS ICE NR ATK TAS lB SARTRE PETRRARA A H ER ERE ma ete te RE 00 350 32 F 95 Fy EE 20 80 FES ate tee W 1300 68 C22 F 140 F Vit E 15 95 FEEL 2 AAA RAHBWAPHAP ARE PANA ATEKA AA WARK BERR OY fy GO ed C SERIES TOUCHCOMPUTER USER GUIDE 30 Recovering the Operating System lf for any reason the touchcomputer s operating system and software need to be recovered TO FACTORY SETTINGS there are two ways you can recover your system I Use the Elo recovery uti
20. e trademarks or registered trademarks of their respective companies Elo claims no interest in trademarks other than its own C SERIES TOUCHCOMPUTER USER GUIDE iii Table of Contents Chapter 1 Sci 1 Unpackinse Your ToOuchcomMpulta raid diia l Ausmehe DI play e E S 2 SCAN Up the Operating MSI 2 Calin atin Me Touch eree Mi SA AAA AE 10 DG CU LIN A O RR acdsee 12 Chapter 2 Operatoria de 13 Vile SGT CTS LAN OSM es 14 EEDE SK 0020 LL a o dois 16 Usmo the Tipu t Omit an bure oi its 17 Chapter 3 Options and Upgrades c csscccsseecesesceneeceneeeeneeseneeees 18 Addins Optional PerpacralS uns acia ici 18 Magnetic stripe Reader NS sami ii deci 19 E stomer DISP I aeren A E ZA Elnserprnt Reader Pb Rin ia io ii decida 22 Casa awer ROTC A idas 293 Second VOA POr C arde to taciones poesia 23 WY TC IES S Adapter Ord ia 24 SE 010 MS O 2 NO 25 ANNO STN CSA eoe E E ZS Poked iP NO 26 RAE ontroller Cat pai ici 26 DY DG ao icono 26 El POS Demno OH Wa 2 Chapter 4 Safety and Maintenance cccccssseeceseeceseeseeseeseeneeees 28 PO tee ete O 28 Caran TA I anova Sires et 29 Recoverine the Operant Sy Stein is a 31 Reassigning COM Ports after System Recovery oooooccccccccnconocccnnnnnnonononononnnncnnnnnonnnnonnnnnnnnnnnnnnninnnss 36 C SERIES TOUCHCOMPUTER USER GUIDE iv Chapter 5 Technical SUPDOM ici 42 Tecin cal ASS 15 ANIC e anon bona adones sues tel as 42 Regulatory INFOFMATION isc ie 44 AAA ae aE Se
21. es click Next to continue Reviewing the Time and Date Settings For Windows 7 Only When the following window appears you can set up the time and date of the touchcomputer F Review your time and date settings Time zone Y Automatically adjust clock for Daylight Saving Time Date Time October 2010 Su Mo Tu We Th Fr Sa AO 11 12 13 14 15 16 017 18 19 20 21 22 23 x 24 25 26 27 23 2 2 mt 2 3 4 5 6 After making any changes click Next to finish Windows Setup completes the installation of the touchcomputer Calibrating the Touchscreen The touchscreen is pre calibrated for accurate touch response If for any reason the touchscreen needs to be recalibrated right click the Elo icon in the Taskbar and then click Properties The following window opens NOTE Calibration is not applicable on APR touchscreen models C SERIES TOUCHCOMPUTER USER GUIDE 10 elo Elo Touchscreen Properties General mode Sound Properties 1 about Video alignment enables the computer to convert touchscreen coordinates into image coordinates Align the touchscreen whenever you Initially install the touchscreen drivers Change the touchmonitor or touchscreen hardware Notice the cursor isn t lined up with your Finger Click the Align button This launches the calibration program The window shown below opens Follow the instructions to calibrate the touchscreen C SERIES TOUCHCOMP
22. from Elo TouchSystems customer service NOTE The end user must adhere to Microsoft s Licensing Agreement C SERIES TOUCHCOMPUTER USER GUIDE 35 NOTE After recovering your touchcomputer by using the included image the operating system may reassign your USB Serial Ports during the first bootup You can follow the instructions below to reassign them manually Reassigning COM Ports after System Recovery The section is required once you recovered your system either from recovery partition or DVD e Instructions to reassign the USB Serial Port s 1 For POSReady 2009 right click on the Computer icon on the desktop gt Left click Properties gt Then Hardware gt Then Device Manager For Windows 7 right click on the Computer icon on the desktop gt Left click Properties gt Then Device Manager Open O l Manage Map network drive Disconnect network drive Create shortcut Delete Rename Properties TouchPlus C SERIES TOUCHCOMPUTER USER GUIDE 36 system Properties El E System Restore Automatic Updates Remote General Computer Name Advanced Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device A Device Manager ap Driver Signing lets You make sure that installed drivers are compatible with Windows Windows Update lets you set up how Windows connects
23. ignments aa Device Manager p Disk is gt E Display adapters gt gig DVD CD ROM drives b LEA Human Interface Devices gt Eg IDE ATA ATAPI controllers gt lt 2 Keyboards gt A Mice and other pointing devices gt Ma Monitors gt IRF Network adapters gt i Portable Devices Ports COM amp LPT 17 USB Serial Port COM3 as COM3 location USB Serial Converter A COMA location USB Serial Converter B b Sound video and game controllers gt Storage controllers gt gl System devices gt q Universal Serial Bus controllers If not please repeat steps 1 5 C SERIES TOUCHCOMPUTER USER GUIDE 41 CHAPTER TECHNICAL SUPPORT Technical Assistance There are three methods to obtain contact information for technical assistance on the touchcomputer e The touchcomputer e The web e The phone Using the Touchcomputer You can access support information in System Properties by clicking the Support Information button You can get to System Properties by either of the following methods Right click My Computer and choose Properties OR Click the Start button select Control Panel and double click the System icon Using the Web For online self help go to www elotouch com go websupport For technical support go to www elotouch com go contactsupport For current Elo news product updates and announcements or to register to receive our Touchcomputer newsletter go to w
24. l Port Card A parallel port card can be added to any Expansion slot This option provides a parallel port for printer interfaces only Software drivers can be found in the following directory or on www elotouch com C EloTouchSystems Peripherals Part number E368899 Note To use this option ALSO requires the purchase and installation of the Elo PCI E Expansion Card Option Kit part number E827958 RAID Controller Card A RAID controller card can be added when used in conjunction with a second HDD kit to provide RAID 0 and 1 functionality Software drivers can be found in the following directory or on www elotouch com C EloTouchSystems Peripherals Part number E383216 Note To use this option ALSO requires the purchase and installation of the Elo PCI E Expansion Card Option Kit part number E827958 Webcam Kit An integrated webcam kit with a built in microphone is available for the C Series touchcomputer The Webcam module is a USB powered device that includes a 2 0 megapixel camera with stereo microphones built in This webcam is capable of 2 0MP video at 5fps This webcam can run on the drivers that are already preset in Windows Vista and Windows 7 and POSReady 2009 The built in digital microphone for this webcam module is compliant with USB Audio Class 1 0 Webcam module specifications are shown in the table below Description 2 0MP Webcam w 2 x Digital Microphone MIT AA20DA1 USB Type 1 0 1 1 or 2 0 C SERIES TO
25. lity included in POSReady 2009 and Windows 7 systems Use the included image to recover the touchcomputer For POSReady 2009 Only 1 After the Elo logo shows up press DOWN repeatedly to enter Windows Boot Manager 2 Select OS Recovery 3 The following UI shall be presented Utilities Recover Starts recovering process Capture Starts capturing process Inject Injects additional languages Exit Info Launch Capturing Application successful 4 Click Recover gt Start Recovery Process C SERIES TOUCHCOMPUTER USER GUIDE 31 Recovers Image Information Press Embedded 05 Start Recovery Process to start Windows POS Ready automated recovery or Exit Recovery Exit Recovery Process Process to exit automated recovery le Windows 7 Professional Recovery Elapsed oo oo 00 Imaging percentage oo Imaging Scan Imaging Progress 5 After finished click Exit Recovery Process gt Exit Then System will restart automatically li Use the included image to recover the touchcomputer For Windows 7 Only 1 After the Elo logo shows up press F8 repeatedly to enter Advanced Boot Options 2 Select Repair your computer 3 Click Next gt OK There is no password gt Elo Touch System Tool 4 The following Ul shall be presented C SERIES TOUCHCOMPUTER USER GUIDE 32 System Recovery Tool _ Recover Starts recovering process Capture Starts capturing process
26. lock or insert anything inside the ventilation slots It is important that your touchcomputer remains dry Do not pour liquid into or onto your touchcomputer If your touchcomputer becomes wet do not attempt to repair it yourself Contact Elo Customer Service for instructions C SERIES TOUCHCOMPUTER USER GUIDE 28 Care and Handling The following tips help keep your touchcomputer functioning at the optimal level To avoid risk of electric shock do not disassemble the power adapter or display unit cabinet The unit is not user serviceable Remember to unplug the display unit from the power outlet before cleaning Do not use alcohol methyl ethyl or isopropyl or any strong solvent Do not use thinner or benzene abrasive cleaners or compressed air To clean the display unit cabinet use a cloth lightly dampened with a mild detergent Avoid getting liquids inside your touchcomputer If liquid does get inside have a qualified service technician check it before you power it on again Do not wipe the screen with a cloth or sponge that could scratch the surface To clean the touchscreen use window or glass cleaner Put the cleaner on the rag and wipe the touchscreen Never apply the cleaner directly on the touchscreen Warning This product consists of devices that might contain mercury which must be recycled or disposed of in accordance with local state or federal laws Within this system the backlight lamps in the monitor
27. ndow appears you can choose a computer name of the touchcomputer Y Windows 7 Professional Choose a computer name to distinguish it on the network Your user account is managed by your organization s system administrator a i nepi Sb TCR A ES Type a computer name PC R Copyright 2009 Microsoft Corporation All rights reserved EXEVLIDA 2 O68 8 bbe drid ret After making any changes click Next to continue Selecting the Update Options For Windows 7 Only When the following window appears you can select one of the update options of the touchcomputer In general you can choose Use recommended settings as your default option Help protect your computer and improve Windows automatically Use recommended settings Install important and recommended updates help make Intemet browsing safer check e online for solutions to problems and help Microsoft improve Windows J Install important updates only Only install security updates and other important updates for Windows X Ask me later Until you decide your computer might be vulnerable to security threats P i iyeu use recommended ne or install updates only some information is sent to P f The information is not used to identify you or contact you To turn off these settings er sech for Tum off recommended setting in Help and Support Rand the ca C SERIES TOUCHCOMPUTER USER GUIDE 9 After making any chang
28. ng promptly and in no case later than thirty 30 days after discovery of the failure of any Product to conform to the warranty set forth above shall describe in commercially reasonable detail in such notice the symptoms associated with such failure and shall provide to Seller the opportunity to inspect such Products as installed if possible The notice must be received by Seller during the Warranty Period for such product unless otherwise directed in writing by the Seller Within thirty 30 days after submitting such notice Buyer shall package the allegedly defective Product in its original shipping carton s or a functional equivalent and shall ship to Seller at Buyer s expense and risk Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product fails to meet the warranty set forth above Seller shall correct such failure by at Seller s options either i modifying or repairing the Product or ii replacing the Product Such modification repair or replacement and the return shipment of the Product with minimum insurance to Buyer shall be at Seller s expense Buyer shall bear the risk of loss or damage in transit and may insure the Product Buyer shall reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective Modification or repair of Products may at Seller s option take place either at Seller s facilities or at Buyer s premi
29. nstallation prior to connecting the equipment to main power ll Emissions and Immunity Information A Notice to Users in the United States This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential or commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications B Notice to Users in Canada This equipment complies with the Class A limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industry Canada C SERIES TOUCHCOMPUTER USER GUIDE 44 C Notice to Users in the European Union Use only the provided power cords and interconnecting cabling provided with the equipment Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards This Information Technology Equipment ITE is required to have a CE Mark on the manufacturer s label which means that the equipment has been tested to the following Directives and Standards This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 2004 108 EC indicated in European Stand
30. on e Bi directional swipe reading e Superior reading of high jitter scratched and worn MagStripe cards e Reliable for over 1 000 000 card swipes e Reads 1SO7811 AAMVA and most other card data formats e PC software makes configuration changes easy e Swipe speeds from 3 to 60 inches per second e Interfaces USB KB and USB HID e Fully supports USB 2 0 e Part number E545781 Testing the MSR Testing in USB MSR Keyboard KB Emulation Mode 1 Open the Notepad application click Start gt Accessories gt Notepad 2 Slide the card through the MSR and verify that the data is displayed in the application window C SERIES TOUCHCOMPUTER USER GUIDE 19 E Untitled Notepad Ce Ge met few PP DEIA e EN Oe a MEL FAL 2F4L ILI ADOE JOHN 409021012 440007420000007 1234123412341234 0902101264497427 Testing in USB MSR Human Interface Device HID Mode 1 Double click the MagSwipe HID Demo icon to start the test application ID TECH BagSwipe HID Reader Demo Application Version 1 04 General Settings Track Settings Help Connect ID TECH MagSwipe HID Reader Command Command format is 53 18 or 53 13 01 33 nn Complete Command String Reader Ou put 2 Slide a card through the MSR and verify that the data is displayed in the application window C SERIES TOUCHCOMPUTER USER GUIDE 20 ID TECH MA HID Renter Demo Application Veron DA x General Settings Track Settings Help IDTECH MagSwipe HID Reader IDTECH Format
31. ounted in case Testing the FPR 4 Double click the Fingerprint Reader Test icon to start the test application 5 Place your finger on the fingerprint reader sensor and verify that the image of your fingerprint is displayed on the application window C SERIES TOUCHCOMPUTER USER GUIDE 22 se FT Connect File Action Options Help Disconnect Reconnect Device Status Connected with FT_REGULAR_PRIORITY Cash Drawer Port Card A Cash Drawer Port Card can be installed in any available expansion slot This card provides e 1x 12V or 24V selectable cash drawer RJ11 port The voltage setting can be set via jumper on the card prior to installing into the touchcomputer Software application and drivers can be found in the following directory or on www elotouch com C EloTouchSystems Peripherals Part number E318237 Second VGA Port Card A second VGA video card can be added to any available expansion slot This card provides a VGA port to drive another VGA display Software application and drivers can be found in the following directory or on www elotouch com C SERIES TOUCHCOMPUTER USER GUIDE 23 C EloTouchSystems Peripherals Part number E017487 Wireless Adapter A wireless adapter can be installed as an option in the C Series touchcomputer in the I O area under the cable cover Typical specifications for the wireless adapter are e USB dongle module e Compliant to USB 2 0 industry standards e IEEE 802 11b g n compliant
32. script and right to left language including Thai files for E ast Asian languages a Cen sa If required check the boxes for Install files for complex script and right to left languages and Install files for East Asian languages Select the Regional Options tab Select your preferred language from the drop down list in the Standards and formats pane C SERIES TOUCHCOMPUTER USER GUIDE 4 Regional and Language Options Regional Options Languages Advanced Standards and formats This option affects how some programe format numbers currencies dates and time Select an item to match ite preferences or click Customize to choose your own formats Customize English 1 ited States Spanish Bolivia Spanish Chile Spanish Colombia Spanish Costa Rica Spanish Dominican Republic Spanish Ecuador Spanish El Salvador Spanish Guatemala Spanish Honduras Spanish Mexico Spanish Nicaragua Spanish Panama Spanish Paragua Spanish Peru Spanish Puerta Rica Spanish Spain Spanish Uruguay Spanish Venezuela Swahili Swedish Swedish Finland Tatar Tawana Turkish Ukrainian A Uzbek Cyrillic Uzbek Latin Welsh hosa Zulu gt 7 Click Apply 8 Select your location from the drop down list in the Locations pane 530 Tom and Principe Saudi Arabia Senegal Serbia and Montenegro
33. ses If Seller is unable to modify repair or replace a Product to conform to the warranty set forth above then Seller shall at Seller s option either refund to Buyer or credit to Buyer s account the purchase price of the Product less depreciation calculated on a straight line basis over Seller s stated Warranty Period C SERIES TOUCHCOMPUTER USER GUIDE 47 THESE REMEDIES SHALL BE THE BUYER S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE SELLER GRANTS NO OTHER WARRANTIES EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE REGARDING THE PRODUCTS THEIR FITNESS FOR ANY PURPOSE THEIR QUALITY THEIR MERCHANTABILITY THEIR NONINFRINGEMENT OR OTHERWISE NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH HEREIN SELLER S LIABILITY UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to i assessing the suitability for Buyer s intended use of the Products and of any system design or drawing and ii determining the compliance of Buyer s use of the Products with applicable laws regulations codes and standards Buyer ret
34. to arrive at the same screen below 1 From the desktop click Start gt Control Panel 2 Inthe Control Panel screen select Regional and Language Options Windows XP Professional Setup x Regional and Language Options il You can customize Windows XP for different regions and languages a 4 Regional and Language Options allow you to change the way numbers dates currencies and the time are displayed You can also add support for additional languages and change your location setting The Standards and formats setting is set to English United States and the location is set to United States To change these settings click Customize Customize Text Input Languages allow you to enter text in many different languages using a variety of input methods and devices Your default text input language and method is US keyboard layout To view or change your current configuration click Details Detads lt Back 3 Click Customize The Regional and Language Options window appears Select the Languages tab C SERIES TOUCHCOMPUTER USER GUIDE 3 Regional and Language Options Regional Options Languages Advanced Text services and input languages To view or change the languages and methods you can use to enter text click Details Supplemental language support Most languages are installed by default To install additional languages select the appropriate check box below Install files for complex
35. trast e Brightness Adjusts the backlight of the monitor e Contrast Adjusts the maximum luminance level of the monitor C SERIES TOUCHCOMPUTER USER GUIDE 14 Description Image setting Adjusts H position V position clock and phase H position Moves the screen horizontally right and left 1 pixel pitch increment V position Moves the screen vertically up and down 1 line increment Clock Adjusts the ratio of dividing frequency of the dot clock Phase Adjusts the phase of the dot clock Color Sets color temperature 9300K 7500K 6500K 5500K or User Preset OSD Adjusts H position V position and OSD timeout H position Adjusts the OSD menu screen position left or right V position Adjusts the OSD menu screen position up or down Timeout Adjusts the amount of time that the OSD menu is displayed Language Changes language to English French Italian German Spanish Japanese Simplified Chinese or Traditional Chinese Recall Sets color recall and recall defaults Restores original factory settings Miscellaneous Adjusts sharpness enables disables DDC CI function Exit Exits the OSD OSD and Power Button Control The OSD menu and power button are enabled by default To enable or disable the OSD function 15 Simultaneously press Menu Exit and the Left lt key for two seconds A window appears displaying OSD ENABLE or OSD DISABLE 16 When the OSD is disabled the OSD menu is not visible
36. uring process Inject Injects additional languages Info Launch Capturing Application successful 5 Click Inject and the following window will pop out Language Injection Select Language to Inject Selected Language V Set Selected Language to Default UI Injected Language ME Inject Selected Language Show Injected Languages 6 Click the drop down list and select the preference language 7 Click Inject Selected Language 8 The following window will be presented C SERIES TOUCHCOMPUTER USER GUIDE 7 A subdirectory or file D scratch already exists Deployment Image Servicing and Management tool Version 6 1 7600 16385 Image Version 6 1 7600 16385 Processing 1 of ree ale pr e Microsoft Windows Cl 600 16385 31 bf 385620364035 x86 zh 33 3s 9 After the language package is installed correctly press any key to exit this window 10 Click Exit gt Exit gt Restart Selecting the Region For Windows 7 Only When the following window appears you can change the country time and currency and keyboard layout of the touchcomputer Ry Windows 7 Professional Country or region Time and currency English United States Keyboard layout M5 7 Copyright 2009 Microsoft Corporation All rights e env de After making any changes click Next to continue C SERIES TOUCHCOMPUTER USER GUIDE 8 Choosing the Computer Name For Windows 7 Only When the following wi
37. ww elotouch com go news C SERIES TOUCHCOMPUTER USER GUIDE 42 Using the Phone For technical support see the table at the end of the user guide for contact information C SERIES TOUCHCOMPUTER USER GUIDE 43 REGULATORY INFORMATION I Electrical Safety Information A Compliance is required with respect to the voltage frequency and current requirements indicated on the manufacturer s label Connection to a different power source than those specified herein may result in improper operation damage to the equipment invalidation of warranty or a fire hazard if the requirements are not followed B There are no operator serviceable parts inside this equipment There are hazardous voltages generated by this equipment which constitute a safety hazard Service should be provided only by a qualified service technician C This equipment is provided with a detachable power cord which has an integral safety ground wire intended for connection to a grounded safety outlet 1 Do not substitute the cord with other than the provided approved type Under no circumstances use an adapter plug to connect to a 2 wire outlet as this defeats the continuity of the grounding wire 2 The equipment requires the use of the ground wire as a part of the safety certification Modification or misuse can provide a shock hazard that can result in serious injury or death 3 Contact a qualified electrician or the manufacturer if there are questions about the i
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