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BlackBerry Enterprise Server 4.1 for MDS Applications, 5u

1. W u lt username gt lt password gt Prevent the old BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure Description This parameter specifies the following MAPI information e lt MAPI profile gt The MAPI profile that you want to use when you move BlackBerry Enterprise Server and user account information e lt old server gt The name of the BlackBerry Enterprise Server or instance that you are moving user accounts from e lt new server gt The name of the BlackBerry Enterprise Server that you are moving user accounts to This parameter specifies the computer name and the database name of the BlackBerry Configuration Database This parameter specifies the name of the log file and the path to it This parameter specifies the name of the status file and the path to it The BESMigration tool uses the status file to track the progress of the transfer of user information On subsequent transfer attempts the tool reads this file to determine which user records are already located in the BlackBerry Configuration Database This parameter writes status and progress information to the registry If you are using database authentication this parameter specifies the database user name and password This parameter runs the tool in preview mode without making any changes to the BlackBerry Configuration Database This parameter runs the tool silently This parameter prints user properties that the tool r
2. Enterprise Server services On the server that hosts the BlackBerry Configuration Database open a command prompt window Change to lt extractedfolder gt Tools Type BlackBerryDBRestore exe Type the same parameters that you used when you backed up the BlackBerry Configuration Database Press ENTER Aus wWNn gt 20 Upgrade Guide Upgrading the BlackBerry Device Software Upgrading the BlackBerry Device Software If you want to make the new features of the BlackBerry Enterprise Server available to your users you can upgrade the BlackBerry Device Software when you upgrade the BlackBerry Enterprise Server If you want to upgrade the BlackBerry Device Software you can also choose to upgrade the BlackBerry Desktop Software For more information about BlackBerry Device Software and BlackBerry Desktop Software visit www blackberry com support Permitting users to upgrade the BlackBerry Device Software at their computers If you want users to upgrade the BlackBerry Device Software at their computers you can install the BlackBerry Device Software and the application loader tool on a network drive Advantages Disadvantages e You can automate the process for upgrading the e You cannot manage BlackBerry Device Software BlackBerry Device Software so that users do not have to upgrades using software configurations complete any upgrade tasks for BlackBerry devices that e You cannot make users upgrade the BlackBerry Device us
3. e You can automate the process for upgrading the e You cannot manage BlackBerry Device Software BlackBerry Device Software so that users do not have to upgrades using software configurations complete any upgrade tasks for BlackBerry devices that e You cannot make users upgrade the BlackBerry Device use a USB connection Software e You can upgrade BlackBerry devices remotely e This upgrade process increases network traffic to the network drive This upgrade process only applies if users have one of the following desktop software versions e BlackBerry Desktop Software Version 3 6 or later e BlackBerry Handheld Manager Version 3 6 or later After the upgrade process completes the application loader tool connects to the messaging server to provision the BlackBerry devices Configure a network drive 1 Share lt drive gt Program Files Common Files Research In Motion with read only permissions 2 Verify that the computers of BlackBerry device users in your organization can access the network drive 3 To decrease bandwidth over your organization s LAN verify that the network drive is in close proximity to users Save the BlackBerry Device Software installation files to the network drive Before you begin Your service provider can provide you with the BlackBerry Device Software installation media 1 On the network drive in the installation directory create a folder that is named Device 2 Save the required BlackBerry Device
4. open the Tools folder Double click the setup application file for the tool that you want to install Complete the instructions on the screen Restart the BlackBerry Enterprise Server setup application RWN gt Previous version detected but no database available This message appears when you start the setup application and the setup application stops responding Possible solution The registry keys that identify your BlackBerry Configuration Database must exist in the Microsoft Windows Registry 1 On the computer on which you plan to upgrade the BlackBerry Enterprise Server open the Registry Editor In the left pane navigate to HKEY_LOCAL_MACHINE Research In Motion BlackBerry Enterprise Server Database 3 Create the following case sensitive string values if they do not exist e DatabaseName Type the name of the BlackBerry Configuration Database e DatabaseServerMachineName Type the computer name of the database server 4 Restart the setup application You cannot resolve errors that occur when you move users Possible solution 1 Delete the user accounts from the BlackBerry Enterprise Server before you start the upgrade process 2 Add the user accounts to the BlackBerry Enterprise Server when the upgrade process completes 3 Activate users BlackBerry devices over the wireless network Upgrade Guide You encounter errors when you try to upgrade the BlackBerry Configuration Database You encounter errors when yo
5. Advanced Server or Professional e Windows Server 2003 or later e Windows Server 2003 or later 64 bit e Windows Server 2003 R2 SP2 e Windows Server 2003 R2 SP2 64 bit e Windows XP Professional SP2 Microsoft NET Framework To support languages other than English localized version of Microsoft NET Framework version 1 1 SP1 browser Microsoft Internet Explorer with the following settings e Java or JavaScript turned on e language preferences set to display encoded web pages data access components Any of the following data access components e MDAC version 2 8 with Security Patch MSO4 003 version 2000 85 1025 00 e MDAC version 2 8 SP2 version 2000 86 1830 00 printer and file sharing To support BlackBerry device implementation printer and file sharing turned on USB hub To support BlackBerry device implementation that uses a hub a USB driver that supports USB 1 1 compliant hubs System requirements BlackBerry MDS Connection Service The following system requirements apply when installing the BlackBerry MDS Connection Service on a computer separate from the BlackBerry Enterprise Server Item Requirement operating system Any of the following operating systems Upgrade Guide Item RSA Authentication Agent System requirements BlackBerry MDS Integration Service Requirement e Microsoft Windows 2000 SP4 Server edition Advanced Server edition or Professional edition e Microsoft Wind
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7. In Motion BlackBerry Enterprise Server IT Admin Server 3 Create the following DWORD values e SBThrottlingEnabled Set to 1 e SBThrottleLimit Set in decimal format the maximum number of service books that you want the BlackBerry Enterprise Server to send each hour The default number is 60 which means the BlackBerry Enterprise Server sends 60 new service books each hour Upgrade Guide Upgrading the BlackBerry Enterprise Server by using a new computer Upgrading the BlackBerry Enterprise Server by using anew computer The cutover upgrade process installs the BlackBerry Enterprise Server on a new computer and moves user accounts and server information from the old BlackBerry Enterprise Server to the new one Advantages Disadvantages e You can move user accounts back to the old BlackBerry You require one extra computer Enterprise Server ifyou encounter any problems withthe e Ifyou upgrade from a version earlier than BlackBerry new one Enterprise Server Version 4 0 the BlackBerry Enterprise e You can use new server hardware and start with a clean Server takes longer to start than it did previously because environment it sends new service books to all of the BlackBerry devices e Users experience minimal service interruptions because that are capable of wireless data synchronization user accounts remain active on the old BlackBerry Enterprise Server until you start the new one This upgrade process uses the same SRP credentials
8. Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT 36 Upgrade Guide Legal notice PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM
9. rule and the Force Load Message IT policy rule For more information see the BlackBerry Enterprise Server Policy Reference Guide 31 Upgrade Guide Confirming that the BlackBerry Device Software upgrade process completed successfully Confirming that the BlackBerry Device Software upgrade process completed successfully Verify that the upgrade from BlackBerry Device Software Version 4 0 or later completed successfully 1 Inthe BlackBerry Manager in the left pane click a BlackBerry Enterprise Server In the Users list click a user 3 In the lower pane verify the BlackBerry Device Software version When you upgrade the BlackBerry Device Software the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager You might have to wait for a short period of time while the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the BlackBerry Manager with the version of the BlackBerry Device Software that is installed on the BlackBerry device Instruct users to perform the following actions e On the BlackBerry device in the device options click About e Confirm the version 32 Upgrade Guide Troubleshooting Troubleshooting When users click the link to the application loader tool in the upgrade instructions the upgrade process does not start Possible cause The application loader might not be shared Possib
10. than English localized version of Microsoft NET Framework version 1 1 SP1 A firewall or proxy firewall with the following conditions e support for the BlackBerry Enterprise Server to initiate an outgoing two way TCP IP connection to an external server on port 3101 e support for the resolution of Internet addresses using DNS e transparency of the proxy server for proxy firewalls System requirements BlackBerry Attachment Service The following system requirements apply when installing the BlackBerry Attachment Service on a computer separate from the BlackBerry Enterprise Server Item operating system media player web browser Requirement Any of the following operating systems e Microsoft Windows 2000 SP4 Server edition or Advanced Server edition e Microsoft Windows Server 2003 SP1 e Microsoft Windows XP Professional SP2 To support audio attachments Windows Media Player Version 9 or later Microsoft Internet Explorer with the following settings e Java or JavaScript turned on e language preferences configured to display encoded web pages Upgrade Guide System requirements BlackBerry Manager System requirements BlackBerry Manager The following system requirements apply when installing the BlackBerry Manager on a computer separate from the BlackBerry Enterprise Server Item Requirement operating system Any of the following operating systems e Windows 2000 SP4 Server
11. they can perform actions such as charging their BlackBerry devices synchronizing organizer items through the BlackBerry Router and upgrading the BlackBerry Device Software at their computers oe egal send the BlackBerry Device Manager installation file to computers on which the BlackBerry Desktop Manager is installed the BlackBerry Device Manager installation process removes the BlackBerry Desktop Manager automatically 1 Download the installation file for the BlackBerry Device Manager from www blackberry com support downloads 2 Copy the installation file that you downloaded to the shared network drive 3 Send users an email message that includes the following information e location of the installation file on the network drive e instructions to double click blackberry device manager v4 1 msi 24 Upgrade Guide Synchronizing wireless data automatically Send the BlackBerry Desktop Software installation file to users computers You can send users the BlackBerry Desktop Software so that they can synchronize organizer data items and manage message forwarding at their computers Synchronizing wireless data automatically When you upgrade the BlackBerry Enterprise Server the BlackBerry Synchronization Service sends service books to the BlackBerry devices that can synchronize data over the wireless network For more information about which BlackBerry Device Software versions cause wireless data synchronization to occur automatically
12. when YOU MOVE USETS secsessssssessessesssecsecsessussuecsecsnsssecuecsucsusssecsessussnecuecsucsneeneeseeaneeneens 19 You encounter errors when you try to upgrade the BlackBerry Configuration Database c cccscssssseessessecssessseeseeseesneenees 20 The setup application prompts you for access to the installation media for Microsoft NET Framework version 1 1 20 Restore a BlackBerry Configuration Database cisscsssscessesssscstesssessessssssssesnesssassssaseessssssussvassuesiesnsessasesnictesssabsadeneserisesaseaessises 20 Upgrading the BlackBerry Device Sonal Easain nE 21 Permitting users to upgrade the BlackBerry Device Software at their COMPULES ccccsesssesstessessecsecssecseessecseessecsneeseesess 21 Upgrading the BlackBerry Device Software at a central COMPULED cccceecsssssesssecssesssecsecsnsesessecsnecssecssscstecsecsueestecsseeanecsess 21 Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users COMPULEIS csssecseeseeeeeees 22 Permitting users to upgrade the BlackBerry Device Software at their COMPUCELS c sccssessessesssesecessessesseeseesteeseeees 23 Configuire a network Crive ccsssssessssccsssesesnesecsssnscsnscqsessecesvecasesvsctesssusssnecsesssascsnssuscsenersscsassenscsnsssssesuscensesnessuesanequsetiecsssceegenneeseess 23 Save the BlackBerry Device Software installation files to the network drive 23 Verify the version of the application loader t
13. EGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and S
14. LE cseccesssecssesssecsscseessecssecsusssecesecssecsuecseesseestecsneesseesees 15 Install BlackBerry Enterprise Server version 4 1 SP7 on the NEW COMPULEL c cseessesssessecssecseessecssccsecsessecsuessessnecseesneeseeeees 16 Move user accounts to the new BlackBerry Enterprise S rvel cccscecsssssesssesseecseecsecsecsecsecssecsnscssccsecsnecstecsessueesuecaneaneesneesess 16 BESMigration tool paraMeters c esccssssesssesssesssecsssssosssssssnscsnecsscssscssscsnsesssesnscsescsssssscsssssnsesassanscanscsessssecsussasessseasscnnecsuests 17 Prevent the old BlackBerry Enterprise Server from connecting to the BlackBerry InfrastrUCture c sceccecssesseeseeseeeeeees 17 Improve the startup performance of the BlackBerry Enterprise S rvel c ccccsssssesssesseessecseessecssesecsssssecsuecseessesseesseeseeeneesees 18 Start the new BlackBerry Enterprise S IVel scckissusanssnterianninennadannrnaninnuiinad iinnaeinnnsimannnnenan 18 6 10 Troubleshooting the BlackBerry Enterprise Server upgrade Process s ssscsssssesssssssssessessssssessnsessssessasenessessssesssessssssess 19 A third party tool did not install and the BlackBerry Enterprise Server setup application CIOSEC ccsccesssessesseesseeseeeee 19 Previous version detected but no database available ceccecsesssssssessssssesssecssessecssecsssssscsuecsssssecsuecsessecsuecseessecssessecsueeseeaneesees 19 You cannot resolve errors that occur
15. Microsoft Windows authentication during the BlackBerry Enterprise Server installation process the setup application automatically assigns the required permissions to the Microsoft Windows account that you are using to complete the installation Assign Microsoft SQL Server permissions to the Windows account Perform one of the following actions e Ifyou create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server or if you install the BlackBerry MDS Integration Service assign the system administrator permission to the Windows account that you are using to complete the installation e Ifyou create the BlackBerry Configuration Database on another computer assign server administrator and database creator permissions to the Windows account that you are using to complete the installation process If you are using Microsoft SQL Server 2005 assign the system administrator permission to each of the following roles SQLAgentUserRole SQLAgentReaderRole and SQLAgentOperatorRole Upgrade Guide Configuring authentication to the BlackBerry MDS Integration Service database Configuring authentication to the BlackBerry MDS Integration Service database If you install the BlackBerry MDS Integration Service on a Microsoft SQL Server the setup application uses the same authentication method and account that you specified for the BlackBerry Configuration Database The account requires the same permissio
16. OOl cccccccssessessessssssessessecsessssssessscsecsscsussussssssecsecsessussssssecsecsecsussucauceusaseesecseeaneases 24 Sending the BlackBerry Desktop Software or BlackBerry Device Manager installation files to users computers 24 Send the BlackBerry Device Manager installation file to users COMPULETS cscssecsessseesseessecsseessecsnecssecssecsecsseesseesns 24 Send the BlackBerry Desktop Software installation file to users computers 25 Synchronizing wireless data aUtOMatically cecceecsssssescssesseessecsnecsnecssscsescsscsessscssecsuecsnscsuecssccsssessessecesecssecsneesecsecsesaseeeseeeneees 25 Create the BlackBerry Device Software upgrade instructions for BlackBerry device USELS cesseecseecseesseessessseesseesseesseessee 25 Confirming that the BlackBerry Device Software upgrade process completed SUCCESSFUILY c ccsscescesessessessesestesteseeseenes 25 Verify that the upgrade from BlackBerry Device Software Version 4 0 or later completed successfully ccce0 25 ERNEA EE DE EAER E S A E ENE NEE TA AOE R eins eee 26 Upgrading the BlackBerry Device Software at a central COMPULEN ccscesseessecsessesseesssesessecsessncssecseesteneeseesuesseeaseaseeees 27 Connors AM SLWOLK CVE siura nera E AEE REE A 27 Save the BlackBerry Device Software installation files to the network CriVe cescecssessessseesseeseessecstecseessecstseseessecstesseeseesees 27 Create a software configuration for the BlackBer
17. Software files to the folder 23 Upgrade Guide Verify the version of the application loader tool Verify the version of the application loader tool Perform this task to ensure that the application loader tool supports the new version of BlackBerry Device Software 1 On the network drive navigate to lt drive gt Program Files Common Files Research In Motion AppLoader 2 Right click loader exe 3 Click Properties 4 On the Version tab verify that loader exe is Version 4 1 or later If the version number for loader exe is earlier than Version 4 1 visit www blackberry com support downloads to download BlackBerry Desktop Software Version 4 1 or later Sending the BlackBerry Desktop Software or BlackBerry Device Manager installation files to users computers If BlackBerry device users do not have the BlackBerry Desktop Software installed on their computers you can send the installation files for the BlackBerry Desktop Software or the BlackBerry Device Manager to their computers You can distribute the installation files in one of the following ways e send the msi file for the BlackBerry Device Manager to users computers e configure and send the BlackBerry Desktop Software installation file to users computers which installs the software and settings on users computers automatically Send the BlackBerry Device Manager installation file to users computers You can send the BlackBerry Device Manager to users so that
18. are to users computers You can use third party applications to create a single upgrade file that contains the BlackBerry Desktop Software and the BlackBerry Device Software and send the upgrade file to the computers of your BlackBerry device users The application loader tool on the computers upgrades the BlackBerry Device Software on the BlackBerry device Advantages Disadvantages You can install the BlackBerry Device Software andthe e You must distribute large upgrade packages over your BlackBerry Desktop Software on computers organization s LAN automatically You can set an IT policy to make users upgrade the BlackBerry Device Software The upgrade file installs the BlackBerry Desktop Software and the BlackBerry Device Software on the computers of your BlackBerry device users To upgrade the BlackBerry Device Software on their BlackBerry devices users can connect their BlackBerry devices to their computers and start the BlackBerry Desktop Manager This upgrade process applies when you upgrade from BlackBerry Device Software Version 3 5 or earlier 22 Upgrade Guide Permitting users to upgrade the BlackBerry Device Software at their computers Permitting users to upgrade the BlackBerry Device a Software at their computers If you want users to upgrade the BlackBerry Device Software at their computers you can install the BlackBerry Device Software and the application loader tool on a network drive Advantages Disadvantages
19. cessfully 26 When you upgrade the BlackBerry Device Software the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager You might have to wait for a short period of time while the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the BlackBerry Manager with the version of the BlackBerry Device Software that is installed on the BlackBerry device Instruct users to perform the following actions e On the BlackBerry device in the device options click About e Confirm the version Upgrade Guide Upgrading the BlackBerry Device Software at a central computer Upgrading the BlackBerry Device Software at a central EEM computer If you want to upgrade the BlackBerry Device Software for users or if you want users to upgrade their BlackBerry devices at a central computer you can upgrade the BlackBerry Device Software at the central computer Advantages Disadvantages e You can monitor the software upgrade process at the e You cannot make users upgrade the BlackBerry Device central computer Software e You can use software configurations to help control the software upgrades e Youcanupgrade multiple BlackBerry devices atthe same time e You can upgrade BlackBerry devices for users who do not have the BlackBerry Desktop Manager installed on their computers e Youcan share a single software location among multipl
20. ck setup exe Complete the instructions on the screen When prompted to restart the computer click Yes Log in to the computer using the same account that you used in step 1 to start the setup application Complete the instructions on the screen In the Microsoft Windows Services start the BlackBerry Enterprise Server services In the BlackBerry Manager specify the proxy settings for the BlackBerry MDS Connection Service instances that you upgraded from Version 4 1 or Version 4 1 SP1 Se N AMR WN gt Upgrade Guide Improve the startup performance of the BlackBerry Enterprise Server Improve the startup performance of the BlackBerry Enterprise Server After an upgrade the BlackBerry Enterprise Server might send new service books to every BlackBerry device If it sends all the new service books at the same time the BlackBerry Enterprise Server startup time might be affected You can improve the startup performance of the BlackBerry Enterprise Server by configuring how many service books the BlackBerry Enterprise Server sends each hour 1 On the computer that hosts an upgraded BlackBerry Policy Service open the Registry Editor 2 Perform one of the following actions e Ifyou are running a 32 bit version of Windows navigate to HKEY_LOCAL_MACHINE Software Research In Motion BlackBerry Enterprise Server IT Admin Server e Ifyou are running a 64 bit version of Windows navigate to HKEY_LOCAL_MACHINE Software WOW6432Node Research
21. e central computers Configure a network drive J Share lt drive gt Program Files Common Files Research In Motion with read only permissions 2 Verify that the computers of BlackBerry device users in your organization can access the network drive 3 To decrease bandwidth over your organization s LAN verify that the network drive is in close proximity to users Save the BlackBerry Device Software installation files to the network drive Before you begin Your service provider can provide you with the BlackBerry Device Software installation media 1 On the network drive in the installation directory create a folder that is named Device 2 Save the required BlackBerry Device Software files to the folder 27 Upgrade Guide Create a software configuration for the BlackBerry Device Software Create a software configuration for the BlackBerry Device Software Perform this task to help control the software upgrade process for each BlackBerry device at a central computer In the BlackBerry Manager in the left pane click BlackBerry Domain On the Software Configurations tab click Add New Configuration In the Configuration Name field type a name for the software configuration In the Device Software Location field click the Change button Navigate to the network location where you installed the BlackBerry Device Software Aus wWNn gt In the Application Name list select the check box for the BlackBerry device series that y
22. e a USB connection Software e You can upgrade BlackBerry devices remotely e This upgrade process increases network traffic to the network drive This upgrade process only applies if users have one of the following desktop software versions e BlackBerry Desktop Software Version 3 6 or later e BlackBerry Handheld Manager Version 3 6 or later After the upgrade process completes the application loader tool connects to the messaging server to provision the BlackBerry devices Upgrading the BlackBerry Device Software at a central computer If you want to upgrade the BlackBerry Device Software for users or if you want users to upgrade their BlackBerry devices at a central computer you can upgrade the BlackBerry Device Software at the central computer 21 Upgrade Guide Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users computers Advantages Disadvantages You can monitor the software upgrade process at the e You cannot make users upgrade the BlackBerry Device central computer Software You can use software configurations to help control the software upgrades You can upgrade multiple BlackBerry devices at the same time You can upgrade BlackBerry devices for users who do not have the BlackBerry Desktop Manager installed on their computers You can share a single software location among multiple central computers Pushing the BlackBerry Device Software and the BlackBerry Desktop Softw
23. e for Perform one of the following actions e To upgrade the BlackBerry Device Software automatically click Load Handheld e To upgrade the BlackBerry Device Software using the application loader tool click Load Handheld Interactive Click a software configuration Click OK If you are using the application loader tool complete the instructions on the screen Verify that the BlackBerry Device Software upgrade at a central computer completed successfully 1 2 3 In the BlackBerry Manager in the left pane click a BlackBerry Enterprise Server In the Users list click a user In the lower pane check for one of the following status messages e Upgrade Required the BlackBerry device has not yet been upgraded to the BlackBerry Device Software specified in the assigned software configuration e Up to date the BlackBerry device has been upgraded to the BlackBerry Device Software specified in the software configuration When you upgrade the BlackBerry Device Software the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager You might have to wait for a short period of time while the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the BlackBerry Manager with the version of the BlackBerry Device Software that is installed on the BlackBerry device 29 Upgrade Guide Pushing the BlackBerry Device Soft
24. ecessary extract the installation files from the exe file to the network drive On the network drive open setup ini At the bottom of setup ini type INSTALL_OPTIONS To add the installation settings use install txt which is included with the BlackBerry Desktop Software installation files NOON RWN gt Save setup ini Synchronizing wireless data automatically When you upgrade the BlackBerry Enterprise Server the BlackBerry Synchronization Service sends service books to the BlackBerry devices that can synchronize data over the wireless network For more information about which BlackBerry Device Software versions cause wireless data synchronization to occur automatically visit www blackberry com support to read article KB04295 Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users using a third party application Perform this task so that you can upgrade the BlackBerry Desktop Software and BlackBerry Desktop Manager by pushing the software to user computers using a third party application 1 Package the customized BlackBerry Desktop Software and the BlackBerry Device Software installation files using a third party application for software packaging 2 Send the installation files using a third party application for software distribution After you finish If you want to make sure that users upgrade the BlackBerry Device Software set the Force Load Count IT policy
25. ection to an external server on port 3101 e support for the resolution of Internet addresses using DNS e transparency of the proxy server for proxy firewalls System requirements for optional environments and features Item Description virtual environment The BlackBerry Enterprise Server and the BlackBerry Enterprise Server components support the following virtual environments e VMware ESX Server version 2 5 2 or later e VMware ESX Server version 3 0 1 e VMware ESX Server version 3 5 enhanced network authentication The BlackBerry Enterprise Server and its components support RSA Authentication Agent version 5 0 for Windows SNMP monitoring The BlackBerry Enterprise Server and its components support the SNMP service remote access The BlackBerry Enterprise Server and its components support remote access using any of the following applications e Terminal Services for use with Windows Server 2000 installed using Remote Administration mode e Microsoft Remote Desktop Connection for use with Windows Server 2003 Unsupported environments Item Description DMZ The BlackBerry Enterprise Server and the BlackBerry Enterprise Server components with the exception of the BlackBerry Router do not support installation ina DMZ Microsoft SQL Server 2005 Express The BlackBerry MDS Integration Service databases do not support the Microsoft database SQL Server 2005 Express database Upgrade Guide Setting up the database connect
26. eference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to
27. ervices and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM 37 Upgrade Guide Legal notice Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Certain features outlined in this documentation might require additional development or Third Party Products and Service
28. etrieved from the user s mailbox to the migration log file for troubleshooting purposes only Prevent the old BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure If you try to connect two BlackBerry Enterprise Server instances to the BlackBerry Infrastructure using the same SRP credentials the BlackBerry Infrastructure deactivates the credentials and wireless traffic cannot occur 1 Inthe Microsoft Windows Services stop all BlackBerry Enterprise Server services Upgrade Guide Improve the startup performance of the BlackBerry Enterprise Server 2 Change the startup type for all BlackBerry Enterprise Server services to Disabled Improve the startup performance of the BlackBerry Enterprise Server After an upgrade the BlackBerry Enterprise Server might send new service books to every BlackBerry device If it sends all the new service books at the same time the BlackBerry Enterprise Server startup time might be affected You can improve the startup performance of the BlackBerry Enterprise Server by configuring how many service books the BlackBerry Enterprise Server sends each hour 1 On the computer that hosts an upgraded BlackBerry Policy Service open the Registry Editor 2 Perform one of the following actions e Ifyou are running a 32 bit version of Windows navigate to HKEY_LOCAL_MACHINE Software Research In Motion BlackBerry Enterprise Server IT Admin Server e Ifyou are running a 64 bit ver
29. ible Markup Language USB Universal Serial Bus Glossary 35 Upgrade Guide Legal notice Legal notice 2009 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion SureType SurePress and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world IBM Lotus and Sametime are trademarks of International Business Machines Corporation Microsoft Active Directory Internet Explorer SQL Server Windows Windows Media and Windows Server are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novell Inc RSA is a trademark of RSA Security Java JavaScript JRE and J2SE are trademarks of Sun Microsystems Inc VMware is a trademark of VMware Inc All other brands product names company names trademarks and service marks are the properties of their respective owners The BlackBerry smartphone and other devices and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in the U S and in various countries around the world Visit www rim com patents for a list of RIM as hereinafter defined patents This documentation including all documentation incorporated by r
30. ing that the BlackBerry Device Software upgrade process completed SUCCESSFUILY c cccsceseesessessessesestesteseeseenes 32 Verify that the upgrade from BlackBerry Device Software Version 4 0 or later completed successfully cc 0 32 sea a de teks tate tence eth teat tte es tice cea Foes tea et Bees ates a cece hat eee Be 32 Mi Troubleshoot iieaeoe EE ESNE EEEE E EEE O TENET ule ESS 33 When users click the link to the application loader tool in the upgrade instructions the upgrade process does not start POE E A TE E T NE EA E AE AEA ENS 33 12 Glossis neice eeeanc exe maaan Ene Ree 34 ERS yo E E E E ere ester ree E sre A E E E EE AS EO Ne RS ger 36 Upgrade Guide Choosing a BlackBerry Enterprise Server upgrade option Choosing a BlackBerry Enterprise Server upgrade option Upgrading the BlackBerry Enterprise Server software by overwriting the existing version The in place upgrade process upgrades the BlackBerry Enterprise Server software by replacing the existing version of the software Advantages Disadvantages e You do not require additional computers to perform this e You cannot remove the BlackBerry Enterprise Server and upgrade return to the earlier version of the software e When the upgrade process completes user accounts are automatically active and no additional administrative action is e You mustturn off the BlackBerry Enterprise Server during required the upgrade process so the interruption to services for Blac
31. ion Setting up the database connection The BlackBerry Enterprise Server can connect to the BlackBerry Configuration Database on the Microsoft SQL Server using Microsoft Windows authentication or database authentication If you use Microsoft Windows authentication the BlackBerry Manager logs in to the BlackBerry Configuration Database using the Microsoft Windows account that you used to complete the installation process If you use database authentication with Microsoft SQL Server the BlackBerry Manager authenticates to the database using the database credentials that the administrator provides Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows authentication During the BlackBerry Enterprise Server installation process If you choose to connect to the BlackBerry Configuration Database using Microsoft Windows authentication the Microsoft Windows account that you use must have permissions on the database server The type of permissions depends on the BlackBerry Enterprise Server setup option that you choose and on whether you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server or on another database server Specifying MSDE 2000 permissions for the Microsoft Windows account If you install MSDE 2000 during the BlackBerry Enterprise Server installation process you do not need to specify additional permissions When you select
32. kBerry devices lasts as long as it takes the upgrade process to complete When you use the in place upgrade process the following events occur e BlackBerry devices that are running BlackBerry Device Software Version 4 0 or later receive new service books and wireless data synchronization occurs e All BlackBerry devices receive new IT policies Upgrading the BlackBerry Enterprise Server by using a new computer The cutover upgrade process installs the BlackBerry Enterprise Server on a new computer and moves user accounts and server information from the old BlackBerry Enterprise Server to the new one Advantages Disadvantages e You can move user accounts back to the old BlackBerry You require one extra computer Enterprise Server if you encounter any problems with the new one e You can use new server hardware and start with a clean environment Upgrade Guide Verify the BlackBerry Enterprise Server version from which you are upgrading Advantages Disadvantages e Users experience minimal service interruptions because If you upgrade from a version earlier than BlackBerry user accounts remain active on the old BlackBerry Enterprise Server Version 4 0 the BlackBerry Enterprise Enterprise Server until you start the new one Server takes longer to start than it did previously because it sends new service books to all of the BlackBerry devices that are capable of wireless data synchronization This upgrade process uses the sa
33. le solution 1 Connect a BlackBerry device to a computer on which the BlackBerry Manager is installed 2 At the command prompt type lt shared network drive gt Research In Motion Apploader loader exe 3 If the application loader tool starts the tool is shared successfully 33 Upgrade Guide Glossary Glossary BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with Its users and any BlackBerry Enterprise Server instances that connect to it BlackBerry MDS BlackBerry Mobile Data System BlackBerry Mobile Data Service After you upgrade to BlackBerry Enterprise Server Version 4 1 or later the BlackBerry Mobile Data Service name changes to the BlackBerry MDS Connection Service BlackBerry CAL A BlackBerry Client Access License BlackBerry CAL limits how many users you can add to a BlackBerry Enterprise Server DMZ A demilitarized zone DMZ is a neutral subnetwork outside of an organization s firewall It exists between the trusted LAN of the organization and the untrusted external wireless network and public Internet DNS Domain Name System J2SE Java 2 Platform Standard Edition JRE Java Runtime Environment LAN local area network MDAC Microsoft Data Access Components MSDE Microsoft SQL Server Desktop Engine SNMP Simple Network Management Protocol SQL Structured Query Language 34 Upgrade Guide SRP Server Routing Protocol XML Extens
34. me SRP credentials on both the old and the new BlackBerry Enterprise Server instances When you use the cutover process the following events occur e BlackBerry devices that are running BlackBerry Device Software Version 4 0 or later receive new service books and wireless data synchronization occurs e All BlackBerry devices receive new IT policies Verify the BlackBerry Enterprise Server version from which you are upgrading Perform this task to verify the version that you are upgrading from so that you can choose a supported upgrade process 1 On the taskbar click Start gt Settings gt Control Panel 2 Double click Add Remove Programs 3 Click BlackBerry Enterprise Server 4 Click Support Information Upgrade Guide System requirements System requirements For information about calculating hardware requirements visit www blackberry com go serverdocs to see the BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking Guide System requirements BlackBerry Enterprise Server Item Requirement operating system Any of the following operating systems e Windows 2000 SP4 Server or Advanced Server e Windows Server 2003 or later e Windows Server 2003 or later 64 bit e Windows Server 2003 R2 SP2 e Windows Server 2003 R2 SP2 64 bit IMAP transactions A messaging server with the following conditions e can run an IMAP service e can send and receive IMAP transactions by defa
35. ndwidth over your organization s LAN verify that the network drive is in close proximity to users Install the BlackBerry Device Software on the network drive If you want to automate the BlackBerry Device Software upgrade process and the provisioning process you can install the application loader tool The application loader tool installs as a component of both BlackBerry Device Software Version 4 1 and BlackBerry Desktop Software Version 4 1 Before you begin Your service provider can provide you with the BlackBerry Device Software installation media 1 Save the BlackBerry Device Software installation file to the network drive 2 On the network drive double click the exe file 3 Complete the installation process 30 Upgrade Guide Save the BlackBerry Desktop Software installation file to the network drive 4 Verify that the files are located at lt drive gt Program Files Common Files Research In Motion Shared Loader Files 5 Save the BlackBerry Device Software installation file to other regional network drives and install it if applicable in your environment After you finish To download BlackBerry Desktop Software Version 4 1 visit www blackberry com support downloads Save the BlackBerry Desktop Software installation file to the network drive Download the BlackBerry Desktop Software installation file from www blackberry com support downloads Save the installation file that you downloaded to the network drive If n
36. ns for the BlackBerry MDS Integration Service database as It requires for the BlackBerry Configuration Database Upgrade Guide Upgrading the BlackBerry Enterprise Server software by overwriting the existing version Upgrading the BlackBerry Enterprise Server software by overwriting the existing version The in place upgrade process upgrades the BlackBerry Enterprise Server software by replacing the existing version of the software Advantages Disadvantages e You do not require additional computers to perform this e You cannot remove the BlackBerry Enterprise Server and upgrade return to the earlier version of the software e When the upgrade process completes user accounts are automatically active and no additional administrative action is e You mustturn off the BlackBerry Enterprise Server during required the upgrade process so the interruption to services for BlackBerry devices lasts as long as it takes the upgrade process to complete When you use the in place upgrade process the following events occur e BlackBerry devices that are running BlackBerry Device Software Version 4 0 or later receive new service books and wireless data synchronization occurs e All BlackBerry devices receive new IT policies Upgrade the BlackBerry Enterprise Server software The upgrade process includes a restart of the computer Log into the computer using an administrative account with the appropriate database permissions Double cli
37. o the security administrator role in the BlackBerry Configuration Database automatically Double click setup exe 3 Complete the instructions on the screen 4 When prompted for the BlackBerry Enterprise Server and the SRP credentials perform one of the following actions e Ina BlackBerry Enterprise Server Version 3 6 environment use the name and credentials from the primary instance Inall other environments use the same name and the same SRP credentials as one of the BlackBerry Enterprise Server instances that you want to replace When prompted to restart the computer click Yes Log in using the same account that you used for the setup application in step 1 Create or specify a new BlackBerry Configuration Database during the installation process Complete the instructions on the screen OC oN DH Before completing the installation process clear the Start Service s option Move user accounts to the new BlackBerry Enterprise Server 1 On the BlackBerry Enterprise Server that the user accounts are located on open a command prompt 2 Switch to the Tools folder on the BlackBerry Enterprise Server installation media If the transfer of user accounts was unsuccessful check the log file for error messages Example Upgrade Guide BESMigration tool parameters Parameter s lt MAPI profile gt lt old server gt lt new server gt d lt DB server name gt lt DB name gt lt log file gt t lt status file gt
38. on both the old and the new BlackBerry Enterprise Server instances When you use the cutover process the following events occur e BlackBerry devices that are running BlackBerry Device Software Version 4 0 or later receive new service books and wireless data synchronization occurs e All BlackBerry devices receive new IT policies Prerequisites Upgrading the BlackBerry Enterprise Server software Item Requirement inactive user accounts credentials from the BlackBerry e CAL key Enterprise Server installation media e SRP identifier e SRP key e SRP host installation credentials from your e unique IMAP account name and password environment Upgrade Guide Install BlackBerry Enterprise Server version 4 1 SP7 on the new computer Item Requirement e computer name and port number of the IMAP server that hosts the IMAP account e computer name and port number of the proxy server optional Install BlackBerry Enterprise Server version 4 1 SP7 on the new computer Note To ensure your upgrade process completes successfully do not upgrade your existing BlackBerry Configuration Database The installation process includes a restart of the computer If you use a pac file to configure the connection to the proxy server you can specify that file after you complete the installation process 1 Log in to the new computer using an administrative account with the appropriate database permissions The setup application adds this account t
39. oplications Upgrade Guide BlackBerry Published 2009 11 30 SWD 967831 1130114457 001 Contents 1 Choosing a BlackBerry Enterprise Sewer lipGrad GNlOnscscsusmsicnsnsinensnnstonstauuusanunedsannanaiaaun 4 Upgrading the BlackBerry Enterprise Server software by overwriting the existing VErSION ccecssesssesesstecseesseestecstesneesees 4 Upgrading the BlackBerry Enterprise Server by USING a NEW COMPUTEL cscseesseessesssecssecstecsecssecsuscstessecsnecsessecsnecstsaseeenecsees 4 Verify the BlackBerry Enterprise Server version from which you are UDGIAading ssecsesssessesssecssessecseessecsesesecsecsnecseeaneeseeenes 5 ES ASIC CHIAOL IL fea R E I tr net RPE E T PA P IE PEE AAEE Er A 6 System requirements BlackBerry Enterprise S rVvel cccssscsesssesssecsescsesssecssscsessnecsuecsscssecsuscssessecsuscsscesecsueeseeeseesesestesneesteeseeeness 6 System requirements BlackBerry Attachment Service 7 System requirements BlackBerry Manag lisesi ssssversccataaiedncnminnsiinraniananininanuainisanimamunnannnan 8 System requirements BlackBerry MDS Connection Service c scecssecssessessseessecsseessecsescsesssecssecssecsusssecssecsuecsesssessueesseesteeseenseess 8 System requirements BlackBerry MDS Integration Service 9 System requirements BlackBerry ROULEM csscscsecsscsssescsesssssssnsssnessusssesesnecouessssssscsescsnecsssccsscsnecsessssscsnecsneesessssestessasssssesssesneenesens 9 Sys
40. ou want to upgrade the BlackBerry Device Software for Expand the application tree oo N Select the check boxes for additional components or applications that you want to install 9 Click OK Assign the software configuration to a user To monitor whether a user upgrades to BlackBerry Device Software Version 4 0 or later assign the user to the software configuration for the BlackBerry Device Software In the BlackBerry Manager in the left pane click a BlackBerry Enterprise Server In the Users list click the user account that you want to assign the software configuration to In the lower pane click Device Management Click Assign Software Configuration Click a software configuration Click OK oe Sk oN Upgrade the BlackBerry Device Software at a central computer Before you begin e Verify that the central computer can access the network drive e To decrease bandwidth over your organization s LAN verify that the network drive is in close proximity to the central computer e Verify that BlackBerry Manager is installed on the central computer 1 Connect the BlackBerry device to the central computer that hosts the BlackBerry Manager 2 Inthe BlackBerry Manager in the left pane click Ports 28 Upgrade Guide Verify that the BlackBerry Device Software upgrade at a central computer completed successfully On the Ports tab click the BlackBerry device that you want to upgrade the BlackBerry Device Softwar
41. ows Server 2003 SP1 e Microsoft Windows XP Professional SP2 To support enhanced network authentication RSA Authentication Agent Version 5 0 for Microsoft Windows System requirements BlackBerry MDS Integration Service The following system requirements apply when installing the BlackBerry MDS Integration Service on a computer separate from the BlackBerry Enterprise Server Item operating system database conditions Requirement Any of the following operating systems e Windows 2000 SP4 Server or Advanced Server e Windows Server 2003 or later e Windows Server 2003 or later 64 bit e Windows Server 2003 R2 SP2 e Windows Server 2003 R2 SP2 64 bit A database server that is the host for the BlackBerry Configuration Database System requirements BlackBerry Router The following system requirements apply when installing the BlackBerry Router on a computer separate from the BlackBerry Enterprise Server Item operating system firewall Requirement Any of the following operating systems e Microsoft Windows 2000 SP4 Server edition or Advanced Server edition e Microsoft Windows Server 2003 SP1 e Microsoft Windows XP Professional SP2 A firewall or proxy firewall with the following conditions Upgrade Guide System requirements for optional environments and features Item Requirement e support for the BlackBerry Router to initiate an outgoing two way TCP IP conn
42. ry Device SOftWALE cecscecsesssesssesssecseecseessecssecssessecssecsnecseesuecseeseesseestecsees 28 Assign the sofiware configutation toa USET sespersona neni E a naedidan ieadateas 28 Upgrade the BlackBerry Device Software at a central COMPUTED ceccecccesssessessseessecssssesssecsessecssecsnecsecssecsssseessecsessecsnecsess 28 Verify that the BlackBerry Device Software upgrade at a central computer completed successfully c cesseeseesseeseeeees 29 Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users COMPUTETS seseeeeee 30 Configure a network Crive csssssescsssecsessseessesssnscsnscesessesssnecaseenssesessnsesneccesssascsnssnscsencsssesssssnsssnsesusesnecenecsusssnssaneesuetuesssseeceenoeeseess 30 Install the BlackBerry Device Software on the network Crive c seeccessscssesssessecsesssecssscsesssecsssssecsuecssessecsuecseessecseesseessecseeeneesees 30 Save the BlackBerry Desktop Software installation file to the network Crive cescesssessesssesssessesssecseessecseesseesesesecsnecseeaneeseees 31 Synchronizing wireless data AUtOMAatically eecceecsssssessseesseesseessecsnecsuscsescsuccsssssecssecsuecsnecsuecsuccasecsessecesecesecsseestecseeseeeseeeseeeseees 31 Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users using a thid Dalby applicatio 724 cect artes teresa ret ets dees teste cesvec et as eee teat E eae ate 31 Confirm
43. s for access to corporate applications This product contains a modified version of HTML Tidy Copyright 1998 2003 World Wide Web Consortium Massachusetts Institute of Technology European Research Consortium for Informatics and Mathematics Keio University All Rights Reserved This product includes software developed by the Apache Software Foundation www apache org and or is licensed pursuant to one of the licenses listed at www apache org licenses For more information see the NOTICE txt file included with the software Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada 38
44. sion of Windows navigate to HKEY_LOCAL_MACHINE Software WOW6432Node Research In Motion BlackBerry Enterprise Server IT Admin Server 3 Create the following DWORD values SBThrottlingEnabled Set to 1 e SBThrottleLimit Set in decimal format the maximum number of service books that you want the BlackBerry Enterprise Server to send each hour The default number is 60 which means the BlackBerry Enterprise Server sends 60 new service books each hour Start the new BlackBerry Enterprise Server 1 In the Windows Services start the services for the BlackBerry Enterprise Server components in the following order e BlackBerry Controller e BlackBerry Router e BlackBerry Dispatcher e all remaining services 2 Inthe BlackBerry Manager start the BlackBerry Enterprise Server and other BlackBerry Enterprise Server services After you finish After you complete the upgrade process if you moved user accounts to a new BlackBerry Domain users must reactivate the BlackBerry devices Instruct users to connect the BlackBerry devices to the BlackBerry Desktop Manager to receive the new SRP routing and service name information Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process Troubleshooting the BlackBerry Enterprise Server upgrade MS process A third party tool did not install and the BlackBerry Enterprise Server setup application closed Possible solution On the BlackBerry Enterprise Server installation media
45. tem requirements for optional environments and features cecccccsecssecsesseccsecsecsescseesnecseecseestecsesseessecstseseesseesteeseeeseess 10 Unsupported environments 10 S ettina up the database CONNECHO Mis cs cisscissssserciimnntieniniiauen asian danaherve nAieaninnancanalneanaiiaden 11 Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows althenticatiO Nersen r AR TT E E a R 1 Specifying MSDE 2000 permissions for the Microsoft Windows ACCOUNL sesssesseessecssecsessecsecstessesstssseestecseesteeneesees 1 Assign Microsoft SQL Server permissions to the Windows ACCOUNKL ssecsesssecssecseesseesesssecsnecseessecsecesecsseanecsuecseesneeseeets 1 Configuring authentication to the BlackBerry MDS Integration Service database c ccccsecsessessseesecsecstesneestecseesseesneesees 12 Upgrading the BlackBerry Enterprise Server software by overwriting the existing version 13 Upgrade the BlackBerry Enterprise Server SOftWArE c cccccesssecsesseessesssecssssscsseesseconscssessecssscsuseseessecsuecsesseesseesteestestecseesteesees 13 Improve the startup performance of the BlackBerry Enterprise S rVvel csccccsssssesssesseessecseessecsessecssessecsnecseessecseesseesteeneesees 14 Upgrading the BlackBerry Enterprise Server by using a MEW COMPULEN secccessessesseessessessecseesesseessesucenecsecseesesseeeeeees 15 Prerequisites Upgrading the BlackBerry Enterprise Server SOFtWA
46. u try to upgrade the BlackBerry Configuration Database Possible solution 1 Navigate to C Program Files Research In Motion BlackBerry Enterprise Server Logs Installer or to the location of the log files that you specified in the setup application 2 Open DB_InstallV lt YYMMDDHHMMSS gt log where lt YYMMDDHHMMSS gt specifies the date and time in 24 hour clock format that you upgraded the BlackBerry Configuration Database 3 Check the log file for error messages The setup application prompts you for access to the installation media for Microsoft NET Framework version 1 1 When the BlackBerry Enterprise Server setup application installs Microsoft NET Framework version 1 1 SP1 on a computer that hosts a previously installed version of Microsoft NET Framework version 1 1 it prompts you for access to the installation media for Microsoft NET Framework version 1 1 Possible solution You can access the netfx msi file that is included with the BlackBerry Enterprise Server installation media 1 On the BlackBerry Enterprise Server installation media open the Tools folder 2 Double click the netfx msi file 3 Complete the instructions on the screen Restore a BlackBerry Configuration Database If you created a copy of the BlackBerry Configuration Database using the CreateDB tool you can restore the copy if you determine that the upgrade process did not complete successfully In the Windows Services stop the BlackBerry
47. ult over port 143 database management system Any of the following database management systems e MSDE 2000 SP3 e Microsoft SQL Server 2000 SP4 e Microsoft SQL Server 2005 SP3 e Microsoft SQL Server 2005 Express SP3 e Microsoft SQL Server 2005 SP3 64 bit For all versions of the Microsoft SQL Server that are earlier than Microsoft SQL Server 2005 SP3 visit http technet microsoft com to read KB960082 and Microsoft Security Bulletin MSO9 004 collation setting To support Microsoft SQL Server the following conditions on the database server e collation setting is default case insensitive e BlackBerry Configuration Database collation setting is default case insensitive remote database conditions named pipes and TCP IP network protocols turned on Upgrade Guide Item data access components database conditions for the BlackBerry MDS Integration Service Microsoft NET Framework firewall System requirements BlackBerry Attachment Service Requirement Any of the following data access components on the computers that host the BlackBerry Enterprise Server or the BlackBerry Configuration Database e MDACversion 2 8 with Security Patch MSO4 003 version 2000 85 1025 00 e MDAC version 2 8 2 version 2000 86 1830 00 included with Windows Server 2003 SP1 A database server with the following conditions e host for the BlackBerry Configuration Database e support for mixed mode authentication to support languages other
48. visit www blackberry com support to read article KB04295 Create the BlackBerry Device Software upgrade instructions for BlackBerry device users Perform this task so that your users can upgrade the BlackBerry Device Software 1 Create an email message that includes the location of the application loader tool and specifies the following loading commands based on the type of connection that the BlackBerry device uses e USB lt shared computer name gt Research In Motion Apploader loader exe defaultUSB forceload e Serial lt shared computer name gt Research In Motion Apploader loader exe 2 Consider providing the following instructions in the email message e Connect your BlackBerry device to your computer e Do not disconnect your BlackBerry device from your computer until the upgrade process completes e f prompted type your BlackBerry device password Click Next e If your BlackBerry device uses a serial connection complete the instructions on the screen Confirming that the BlackBerry Device Software upgrade process completed successfully Verify that the upgrade from BlackBerry Device Software Version 4 0 or later completed successfully 1 Inthe BlackBerry Manager in the left pane click a BlackBerry Enterprise Server 2 Inthe Users list click a user 3 In the lower pane verify the BlackBerry Device Software version 25 Upgrade Guide Confirming that the BlackBerry Device Software upgrade process completed suc
49. ware and the BlackBerry Desktop Software to users computers Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users computers You can use third party applications to create a single upgrade file that contains the BlackBerry Desktop Software and the BlackBerry Device Software and send the upgrade file to the computers of your BlackBerry device users The application loader tool on the computers upgrades the BlackBerry Device Software on the BlackBerry device Advantages Disadvantages e You can install the BlackBerry Device Software andthe You must distribute large upgrade packages over your BlackBerry Desktop Software on computers organization s LAN automatically e You can set an IT policy to make users upgrade the BlackBerry Device Software The upgrade file installs the BlackBerry Desktop Software and the BlackBerry Device Software on the computers of your BlackBerry device users To upgrade the BlackBerry Device Software on their BlackBerry devices users can connect their BlackBerry devices to their computers and start the BlackBerry Desktop Manager This upgrade process applies when you upgrade from BlackBerry Device Software Version 3 5 or earlier Configure a network drive 1 Share lt drive gt Program Files Common Files Research In Motion with read only permissions 2 Verify that the computers of BlackBerry device users in your organization can access the network drive 3 To decrease ba

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