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BlackBerry PRD-10459-112

1. AWN gt 21 Getting Started Guide Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account 1 2 Open the Microsoft Exchange Management Shell Perform one of the following actions Ifyou are performing the task locally on the Microsoft Exchange Server 2007 type the following command add exchangeadministrator BESAdmin role ViewOnlyAdmin Ifyou are performing the task from another computer type the following command set mailboxserver lt messagingservername gt add exchangeadministrator BESAdmin role ViewOnlyAdmin Type the following command set mailboxserver lt messagingservername gt add adpermission user BESAdmin accessrights ExtendedRight extendedrights Send As Receive As ms Exch Store Admin Enable BlackBerry device users to send messages ina Microsoft Exchange 2007 environment 1 N _ om Ns 22 On the Microsoft Exchange server on the taskbar click Start gt Administrative Tools gt Active Directory Users and Computers On the View menu click Advanced Features Right click the domain root Click Properties On the Security tab click Advanced Click Add Type besadmin Click Check Name Click OK In the Apply Onto drop down list click User Objects In the Allow column select the Send As check box Click App
2. The BlackBerry Attachment Service converts supported message attachments into a format that users can view on their BlackBerry devices The BlackBerry Configuration Database is a relational database that contains configuration information that the components of the BlackBerry Professional Software use The BlackBerry Configuration Database stores the following information information about the connection from the BlackBerry Professional Software to the wireless network e userlist Getting Started Guide Component BlackBerry Controller BlackBerry Dispatcher BlackBerry Manager BlackBerry MDS Connection Service BlackBerry Messaging Agent BlackBerry Policy Service BlackBerry Router Architecture BlackBerry Professional Software in a Microsoft Exchange messaging environment Description e address mappings between PINs and email addresses for BlackBerry MDS Connection Service push features read only copy of the master encryption key for each BlackBerry device The BlackBerry Controller monitors the components of the BlackBerry Professional Software and restarts them if they stop responding The BlackBerry Dispatcher compresses and encrypts the data that it sends to and receives from BlackBerry devices It sends the data through the BlackBerry Router to and from the wireless network The BlackBerry Manager connects to the BlackBerry Configuration Database You use the BlackBerry Manager to manage user accounts and Blac
3. e MAPI profile for the Microsoft Windows account is incorrect or is not specified The Microsoft Exchange Server was upgraded to Microsoft Windows 2003 with Microsoft Exchange2003 but the BlackBerry Professional Software is installed on a computer that is running Microsoft Windows Server 2000 and Microsoft Exchange 2000 System Manager Service failed to start generating error 5305 Possible solution 2 Install or re apply Microsoft Exchange Administration 4 5 Service Pack 4 or the Microsoft Exchange System Management Tools for Microsoft Exchange 2000 or Microsoft Exchange 2003 Uninstall and then re install the BlackBerry Professional Software using the same configuration information that you used in the original installation Do not click the Remove Server button at BlackBerry Servers Removing the server eliminates any possibility of restoring existing user accounts that are serviced by the BlackBerry Professional Software 1 Grant all required permissions to the Microsoft Windows account that is used to run the BlackBerry Professional Software For more information see the BlackBerry Professional Software Getting Started Guide 2 When you are prompted for the MAPI profile name type the MAPIProfile name that is in the registry at HKEY_CURRENT_USER Software Research In Motion BlackBerry Enterprise Server Management 1 Install Microsoft Exchange 2003 System Manager the server that hosts the BlackBerry Professio
4. gt Edit MAPI Profile e Verify the Microsoft Exchange server and the Microsoft Exchange administrator mailbox e Click OK Create a Public Folders storage group and database for a Microsoft Exchange 2007 messaging environment If Microsoft Outlook with Public Folders was not already installed when you installed Microsoft Exchange 2007 the Microsoft Exchange installation application did not automatically install a Public Folder storage group and database which are required by the BlackBerry Professional Software Complete this task if the Public Folders storage group and database are not installed 1 Onthe server that hosts the BlackBerry Professional Software on the taskbar click Start gt Run 2 regedit 29 Getting Started Guide Install the BlackBerry Professional Software in an IBM Lotus Domino messaging environment 10 11 12 13 14 15 Navigate to HKEY_CURRENT_USER Software Microsoft Windows NT CurrentVersion Windows Messaging Subsystem Profiles BlackBerryServer Locate the subkey named 00036604 Right click the subkey Click Modify In the Value data change the second pair of digits to 80 Click OK Navigate to HKEY_CURRENT_USER Software Microsoft Windows NT CurrentVersion Windows Messaging Subsystem Profiles BlackBerryManager Locate the subkey named 00036604 Right click the subkey Click Modify In the Value data change the second pair of digits to
5. using the BlackBerry Device Manager Getting Started Guide Component BlackBerry Synchronization Service messaging server user computer with the BlackBerry Device Manager Architecture BlackBerry Professional Software in an IBM Lotus Domino messaging environment Description The BlackBerry Synchronization Service synchronizes organizer data between BlackBerry devices and the messaging server over the wireless network The messaging server stores email accounts The user computer with the BlackBerry Device Manager enables usersto connect their BlackBerry devices to their computers using a serial connection or USB connection The BlackBerry Professional Software uses this connection to send data to and receive data from BlackBerry devices Data traffic from BlackBerry devices bypasses the wireless network while a BlackBerry device is connected to a user s computer The BlackBerry Device Manager connects to the BlackBerry Router which sends data directly to the BlackBerry device Users can install the BlackBerry Device Manager separately or with the BlackBerry Desktop Manager as part of the full BlackBerry Desktop Software installation The BlackBerry Device Manager is an optional component but the BlackBerry Router requires it to support connections to the BlackBerry Router that bypass the BlackBerry Infrastructure Architecture BlackBerry Professional Software in an IBM Lotus Domino messaging environment The Black
6. BlackBerry Professional Software IBM Lotus Domino messaging environment 31 Troubleshooting the installation process u 33 A third party tool did not install successfully and the BlackBerry Professional Software setup application closed SS SASS S 33 Failed to write License Key to the Database 33 Previous version detected but no database available c scsssecssessesssssesseessssesssecsesseessecsuscscsseeesecsessuesseesucsasesnesseeaneesenes 33 The setup application prompts for access to the installation media for Microsoft NET Framework version 1 1 34 The setup application did not prompt you to change or confirm the MAPI 34 Co ld notiopen ID u na s a S Na aa adn it Rae 35 Service failed to start generating error 5305 35 BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process 38 am experiencing an issue after install the BlackBerry Professional Software on the Windows Small Business STV OD Au sss SS 39 Microsoft Outlook Web Access no longer works after install the BlackBerry Professional Software 39 Adding User acCOUNtS u u RREGOP 41 Preconfigured IT policies in the BlackBerry Professional Software I a 41 Add a
7. Guide Could not open ID file Could not open ID file This message appears when you start the BlackBerry Professional Software setup application The setup application then closes Possible solution 1 If you installed the IBM Lotus Domino server but have not started it yet start it and stop it 2 Restart the setup application Service failed to start generating error 5305 Thiss message appears when you start the Microsoft Windows account that runs the BlackBerry Professional Software Possible cause Possible solution The Microsoft Exchange Information Storeservicewas 1 not started on the Microsoft Exchange Server that hosts the mailbox for the Microsoft Windows account that On the Microsoft Exchange Server on the taskbar click Start gt Administrative Tools gt Services 2 Right click Microsoft Exchange Information Store runs the BlackBerry Professional Software 3 Click Properties 4 Click Start Ifa Messaging Application Programming Interface 1 On the server that hosts the BlackBerry Professional MAPI profile was created using a profile wizard this Software on the taskbar click Start gt Programs gt message might appear for one of the following reasons BlackBerry Professional Software gt BlackBerry Server e profile wizard might return more than one Configuration mailbox for the Microsoft Windows account that 2 On the BlackBerry Server tab click Edit MAPI Profile runs the BlackBerr
8. Outlook SQL Server are trademarks of Microsoft Corporation Java and JavaScript are trademarks of Sun Microsystems Inc VMware is a trademark of VMware Inc All other trademarks are the property of their respective owners The BlackBerry smartphone and other devices and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in the U S and in various countries around the world Visit www rim com patents for a list of RIM as hereinafter defined patents This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM make
9. Software replicate the group in the IBM Lotus Domino Directory Configure the server document to allow administrators to move users in a BlackBerry Domain 1 Openthe server document for the IBM Lotus Domino server on which you plan to install the BlackBerry Professional Software 2 Perform one of the following actions e To configure permissions an IBM Lotus Domino version 6 or version 7 environment the Run unrestricted methods and operations field add the LocalDomainServers group e Toconfigure permissions in an IBM Lotus Domino version 5 environment in the Run unrestricted Java Javascript COM field add the LocalDomainServers group 23 Getting Started Guide Configure the local system account for Microsoft Windows authentication Configure the local system account for Microsoft Windows authentication Perform this task if you want to use a local system account to access the BlackBerry Professional Software install the BlackBerry Configuration Database on another computer and use Microsoft Windows authentication to connect to the BlackBerry Configuration Database gt In the Microsoft SQL Server Enterprise Manager or in the Microsoft SQL Server Management Studio create new user account with the following properties username set to the name of the server for the BlackBerry Professional Software in the following format lt Domain gt lt computername gt authentication method set to Micr
10. To support the BlackBerry Professional Software installed on a separate host server with Microsoft SQL Server 2005 Express installed by the setup application on the same server at a minimum you require the following hardware Intel Pentium IV processor 1 5 GHz or more e 1GB or more of available RAM To support the BlackBerry Professional Software installed on the messaging server with Microsoft SQL Server 2005 Express installed by the setup application on the same server at a minimum you require the following hardware for the BlackBerry Professional Software Intel Pentium IV processor 2 GHz or more 1 5 GB or more of available RAM Getting Started Guide Item operating system messaging server messaging server administration tool web browser CDO library System requirements BlackBerry Professional Software in a Microsoft Exchange messaging environment Requirement On the host server for the BlackBerry Professional Software install one of the following operating systems in English French German Italian Spanish or Brazilian Portuguese Windows Server 2000 SP4 Windows Server 2003 SP1 or 5 2 e Windows Server 2003 64 bit Windows Small Business Server SP2 Install one of the following messaging servers with all Daylight Saving Time patches e Microsoft Exchange version 5 5 native environment Microsoft Exchange 2000 native environment Microsoft Exchange 2003 native e
11. more information about possible causes and solutions for these issues visit www blackberry com support to read article 4646 Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software Possible cause In a Microsoft Exchange 2007 environment Microsoft Outlook Web Access requires Microsoft NET Framework version 2 0 The setup application for the BlackBerry Professional Software automatically installs Microsoft NET Framework version 1 1 which can overwrite an existing installation of Microsoft Framework version 2 0 As a result users might receive a Service Unavailable message when they try to use Microsoft Outlook Web Access 2007 Possible solution Restore Microsoft NET Framework version 2 0 For more information visit www blackberry com support to read article KB15040 39 Getting Started Guide Adding user accounts Adding user accounts 9 You create and manage user accounts for the BlackBerry Professional Software using the BlackBerry Manager In the BlackBerry Manager you can use the Add New Users Wizard to create each user account or you can create each user account manually For information about creating a user account manually see the BlackBerry Professional Software Administration Guide Preconfigured IT policies in the BlackBerry Professional Software The BlackBerry Professional Software provides preconfigured IT policies that you can apply when yo
12. user 43 MO Legalinoliceyu uu usaman 45 Getting Started Guide BlackBerry Professional Software overview BlackBerry Professional Software overview 1 The BlackBerry Professional Software is designed for organizations with up to 30 BlackBerry device users who collaborate using the organization s messaging server From their BlackBerry devices users can send and receive email messages manage calendar and address book contacts and organize their workloads using tasks and memos Users can also browse the Internet or work with applications that are available for their BlackBerry devices The BlackBerry Professional Software has been designed to streamline administration with a simplified BlackBerry Manager to help you set up and manage user accounts and administer the BlackBerry Professional Software The design is intended to make it easier for administrators in small organizations to manage the BlackBerry Professional Software in addition to their main responsibilities You can install the BlackBerry Professional Software on your messaging server or on a separate server Installing the BlackBerry Professional Software and adding your first user account usually takes less than two hours If the number of BlackBerry device users in your organiz
13. 80 Click OK Close the Registry Editor Install the BlackBerry Professional Software in an IBM Lotus Domino messaging environment Note During the installation process you must restart the server that hosts the BlackBerry Professional Software The restart can take several minutes 1 N 30 Logintotheserverthathoststhe BlackBerry Professional Software using an administration accountwiththe appropriate database permissions Click Start gt Administrative Tools gt Services Right click Lotus Domino Server Click Properties Set the Startup type to Manual In the Service status section click Stop In the BlackBerry Professional Software installation media double click the setup exe file Complete the BlackBerry Professional Software license agreement Click Next Complete the Apache Tomcat license agreement Click Next At the Preinstallation Checklist screen perform one of the following actions Tocontinue click Next address requirements identified in the checklist click Cancel You can restart the installation or upgrade at a later time Getting Started Guide Configure the BlackBerry Professional Software in an IBM Lotus Domino messaging environment 10 11 12 13 14 15 On the Installation Information screen type your administration account password and the name of the host server for the BlackBerry Professional Software Click Next On the SQL Server Option s
14. Berry Professional Software components are designed to perform the following actions provide productivity tools and data from your organization s applications to your BlackBerry device users monitor other BlackBerry Professional Software components process route compress and encrypt data communicate with the wireless network Getting Started Guide BlackBerry Professional Software k F BlackBerry BlackBerry Messaging state databases profiles database server BlackBerry Configuration Database BlackBerry Manager Component BlackBerry Attachment Service BlackBerry Configuration Database Architecture BlackBerry Attachment Service BlackBerry Messaging Agent BlackBerry Synchronization Service BlackBerry Policy Service Description BlackBerry Professional Software in an IBM Lotus Domino messaging environment User computer with BlackBerry BlackBerry Device Manager device BlackBerry Controller BlackBerry Dispatcher BlackBerry MDS Connection Service Corporate application and content server 5 Internet Wireless BlackBerry network device The BlackBerry Attachment Service converts supported message attachments into a format that users can view on their BlackBerry devices The BlackBerry Configuration Database is a relational database that contains configuration information that the components of the BlackBerry Profes
15. D D D D DY 5 DD D D Getting Started Guide BlackBerry Professional Software Version 4 1 Service Pack 4 SWDT305427 305427 0912091433 001 Contents 1 BlackBerry Professional Software overview u 3 Architecture BlackBerry Professional Software in a Microsoft Exchange messaging 3 Architecture BlackBerry Professional Software an IBM Lotus Domino messaging environment 6 SyStemifeq ikements EEEE TE EE ENEE 11 System requirements BlackBerry Professional Software in a Microsoft Exchange messaging environment 11 System requirements Client computers in a Microsoft Exchange messaging environment 14 System requirements BlackBerry Professional Software in an IBM Lotus Domino messaging environment 14 System requirements Client computers in an IBM Lotus Domino environment u 16 Configuring a Microsoft Exchange version 5 5 2000 or 2003 messaging environment 17 Create a Microsoft Windows account and MailDOX sccsesssesssessessessssssessessseesecsessscssecsessscssecsecsueesecseesueesecseesuesaeeseesseeseenees 17 Configure permissions for the Microsoft Windows ACCOUNL cccssscssessesssssesssecsessessseesecsessscssecseessesuecsecsessecness
16. ION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM 46 Getting Started Guide Legal notice The terms of use of any RIM product or service are set out a separate license or other ag
17. OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM ORANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTAT
18. RMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE 45 Getting Started Guide Legal notice DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE
19. You can select one of the preconfigured IT policies or create your own and select it For more information about the IT policy rule settings see the On the server that hosts the BlackBerry Professional Software on the taskbar click Start gt BlackBerry Manager In the BlackBerry Manager click the Home tab In the Account section click Add New Users Wizard In the user list click the name of the user whose BlackBerry Professional Software user account you want to create On the Select IT policy screen specify the IT policy setting for the user account Policy Reference Guide 1 2 3 4 5 Click Select 6 Click OK Z 8 On the Device Deployment screen specify how to activate the BlackBerry device 43 Getting Started Guide Add a user account 9 Click Done 44 Getting Started Guide Legal notice Legal notice 10 2008 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion SureType and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world Adobe Acrobat and Reader are trademarks of Adobe Systems Incorporated Apache Tomcat is a trademark of Apache Software Foundation Intel and Pentium are trademarks of Intel Corporation IBM Domino Lotus and Lotus Notes are trademarks of International Business Machines Corporation Microsoft Active Directory Internet Explorer
20. abase is successfully created On the License Key screen type the CAL key that you received with your installation package On the SRP Setting screen type the SRP identifier and SRP authentication key that you received with your installation package Click Validate SRP Key and ID to confirm the information is correct Click OK and click Next Select the Start Service check box if it is not already selected You are notified as each of the following services starts BlackBerry Controller BlackBerry Router e BlackBerry Dispatcher 31 Getting Started Guide Configure the BlackBerry Professional Software in an IBM Lotus Domino messaging environment 13 14 15 32 BlackBerry MDS Connection Service BlackBerry Policy Service BlackBerry Attachment Service e BlackBerry Synchronization Service BlackBerry Alert Click Finish On the server that hosts the BlackBerry Professional Software on the taskbar click Start gt Lotus Domino Server Click Start Domino as a Windows service Getting Started Guide Troubleshooting the installation process Troubleshooting the installation process 8 A third party tool did not install successfully and the BlackBerry Professional Software setup application closed Possible solution In the BlackBerry Professional Software installation media double click the Tools folder Double click the setup application file for the tool Complete the instructions on the screen Rest
21. ackBerry Configuration Database e Microsoft Data Access Component MDAC version 2 8 with Security Patch MS04 003 version 2000 85 1025 00 e MDAC version 2 8 5 2 version 2000 86 1830 00 Install one of the following database management systems running on the Local System account if applicable local Microsoft SQL Server 2005 Express you can install this database engine during the installation of the BlackBerry Professional Software e local Microsoft SQL Server 2000 Desktop Engine MSDE 2000 SP3 8 00 761 remote Microsoft SQL Server 2000 SP3 Getting Started Guide Item Microsoft NET Framework virtual environment optional network environment settings System requirements Client computers in an IBM Lotus Domino environment Requirement remote Microsoft SQL Server 2005 Standard or Enterprise e remote Microsoft SQL Server 2005 64 bit You require Microsoft NET Framework version 1 1 SP1 If this is not present it is installed as part of the installation process You can use VMware ESX Server version 2 5 2 to isolate the BlackBerry Professional Software when it is installed on the same server that hosts your organization s messaging server or to isolate the BlackBerry Professional Software from other applications on a server Configure your organization s firewall or proxy server to meet the following conditions firewall settings permit the host server for the BlackBerry Professional Sof
22. ackBerry device It also sends data within your organization s network to BlackBerry devices that are connected to computers using the BlackBerry Device Manager The BlackBerry state databases contain information that link messages sent from or received on a BlackBerry device to corresponding messages in the email application on users computers The information in the BlackBerry state databases is designed to support features such as email reconciliation message forwarding message filing and replying with text The BlackBerry Synchronization Service synchronizes organizer data between a BlackBerry device and the messaging server over the wireless network The messaging server stores email accounts The user computer with the BlackBerry Device Manager enables users to connect their BlackBerry devices to their computers using a serial connection or USB connection The BlackBerry Professional Software uses this connection to send data to and receive data from BlackBerry devices Data traffic from BlackBerry devices bypasses the wireless network while a BlackBerry device is connected to a user s computer The BlackBerry Device Manager connects to the BlackBerry Router which sends data directly to the BlackBerry device Users can install the BlackBerry Device Manager separately or with the BlackBerry Desktop Manager as part of the full BlackBerry Desktop Software installation The BlackBerry Device Manager is an optional component but th
23. allow administrators to move users a BlackBerry 23 Configure the local system account for Microsoft Windows authentication u a 24 Configure the local system account for database authentication ccceccsesssesecsessessesseessessesseeesecseececssessteceseneeseeeeeenees 24 Setting Up the database connecti Nissinen r sis e rE N ETE EE E ONEST ESEE ESE EEEE ENESES 25 Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows A u uh Gee eich Ra ENEE EEA A ea tla NEAN Y 25 Assign Microsoft SQL Server permissions 25 7 Installing the BlackBerry Professional Software u 27 Prerequisites Installing the BlackBerry Professional Software u saa 27 Install the BlackBerry Professional Software in a Microsoft Exchange messaging 27 Configure the BlackBerry Professional Software a Microsoft Exchange messaging environment 28 Create a Public Folders storage group and database for a Microsoft Exchange 2007 messaging environment CASTE A aS Samai a a SIT S S A a PPI OST Na ENP SRP 29 Install the BlackBerry Professional Software IBM Lotus Domino messaging 30 Configure the
24. art the BlackBerry Professional Software setup application RWN gt Failed to write License Key to the Database This message might appear when you try to add the CAL key Possible solution After you restart the server during the BlackBerry Professional Software installation process you must log in using the same Microsoft Windows account that you used to start the installation process Close the setup application Log out from the computer Log in to the computer Restart the setup application Previous version detected but database available This message might appear when you start the setup application The setup application then closes Possible solution The registry keys that identify the BlackBerry Configuration Database must exist in the Registry Editor On the server that hosts the BlackBerry Professional Software on the taskbar click Start gt Run Type regedit In the left pane navigate to HKEY_LOCAL_MACHINE Research In Motion BlackBerry Enterprise Server Database Right click Database Click New gt String Value Create the following case sensitive String values if they do not already exist e DatabaseName Right click the new value Click Modify Set the Value data to the name of the BlackBerry Configuration Database RWN gt 33 Getting Started Guide The setup application prompts for access to the installation media for Microsoft NET Framework version 1 1 DatabaseServerMach
25. ation increases or if you find that users need access to more data or to a broader range of applications you can upgrade from the BlackBerry Professional Software to BlackBerry Enterprise Server version 4 1 5 5 or later Architecture BlackBerry Professional Software in a Microsoft Exchange messaging environment The BlackBerry Professional Software components are designed to perform the following actions provide productivity tools and data from your organization s applications to your BlackBerry device users e monitor other BlackBerry Professional Software components process route compress and encrypt data communicate with the wireless network Getting Started Guide BlackBerry Professional Software Messaging server BlackBerry Configuration Database BlackBerry Manager Component BlackBerry Attachment Service BlackBerry Configuration Database Architecture BlackBerry Professional Software in a Microsoft Exchange messaging environment User computer with BlackBerry BlackBerry Device Manager device Controller BlackBerry BlackBerry Attachment Service BlackBerry Messaging Agent BlackBerry J Synchronization Service BlackBerry Policy Service BlackBerry BlackBerry Dispatcher Router Firewall Internet Wireless BlackBerry network device BlackBerry MDS Connection Service Corporate application and content server Description
26. ckBerry Configuration Database e Microsoft Data Access Component MDAC version 2 8 with Security Patch MS04 003 version 2000 85 1025 00 e MDAC version 2 8 SP2 version 2000 86 1830 00 Install one of the following database management systems running on the Local System account if applicable e Microsoft SQL Server 2005 Express you can install this database engine during the installation of the BlackBerry Professional Software e Microsoft SQL Server 2000 Desktop Engine MSDE 2000 SP3 8 00 761 remote Microsoft SQL Server 2000 SP3 remote Microsoft SQL Server 2005 Standard or Enterprise remote Microsoft SQL Server 2005 64 bit You require Microsoft NET Framework version 1 1 SP1 If this is not present it is installed as part of the installation process If Microsoft NET Framework version 2 0 is already installed to support Microsoft Exchange 2007 you must reinstall it after you install the BlackBerry Professional Software You can use VMware ESX Server version 2 5 2 to isolate the BlackBerry Professional Software when it is installed on the same server that hosts your organization s messaging server or to isolate the BlackBerry Professional Software from other applications on a server Configure your organization s firewall or proxy server to meet the following conditions firewall settings permit the host server for the BlackBerry Professional Software to initiate a two way TCP IP conn
27. creen specify whether you want the setup application to install Microsoft SQL Server 2005 Express on your server Click Next On the Installation Summary screen verify the setup information Click Next to begin the installation When the installation process completes click Continue When you are prompted to restart the server click Yes Configure the BlackBerry Professional Software in an IBM Lotus Domino messaging environment 1 10 11 12 Log in to the server that hosts the BlackBerry Professional Software using the account that you used to start the installation and wait for the setup application to restart On the Database screen select whether to install the BlackBerry Configuration Database locally on the same server as the BlackBerry Professional Software or remotely Type the name or the IP address of the host computer for the database Specify the database name Specify the port on which the BlackBerry Professional Software connects to the database or accept the default port port 1433 Select one of the following authentication types e Ifyou are installing a local database set the authentication method to Windows trusted Ifthe BlackBerry Professional Software will connect to a remote database select the authentication type for that database Click Next If you are installing a local database when you are prompted to create the BESMgmt database click Yes You are notified when the dat
28. e BlackBerry Router requires it to support connections to the BlackBerry Router that bypass the BlackBerry Infrastructure Getting Started Guide System requirements System requirements 2 You can install the BlackBerry Professional Software on the server that hosts your organization s messaging server or on a separate host server If you might upgrade to the BlackBerry Enterprise Server in the future consider installing the BlackBerry Professional Software on a separate host server Installation of the BlackBerry Enterprise Server on the messaging server is not a supported environment The setup application can automatically install a Microsoft SQL Server 2005 Express database engine or you can configure the BlackBerry Professional Software to connect to a remote Microsoft SQL Server database engine Before installing the BlackBerry Professional Software the setup application runs a preinstallation tool that verifies that your organization s environment meets the minimum system requirements for the BlackBerry Professional Software The tool displays the results of the analysis on the screen The tool also writes the results in the log files in the following location lt drive gt Program Files Research In Motion BlackBerry Enterprise Server Logs Installer The file name begins with DetectionLog_ System requirements BlackBerry Professional Software in a Microsoft Exchange messaging environment Item Requirement hardware
29. ection to an external server on port 3101 firewall can resolve Internet addresses using the DNS proxy server is transparent if you are using a proxying firewall Getting Started Guide System requirements Client computers in a Microsoft Exchange messaging environment System requirements Client computers in a Microsoft Exchange messaging environment Item email client software Requirement Your email client software must be one of the following e Microsoft Outlook 2000 e Microsoft Outlook 2003 e Microsoft Outlook 2003 5 2 e Microsoft Outlook 2007 System requirements BlackBerry Professional Software in an IBM Lotus Domino messaging environment Item hardware operating system Requirement To support the BlackBerry Professional Software installed on a separate host server with Microsoft SQL Server 2005 Express installed by the setup application on the same server at a minimum you require the following hardware e Intel Pentium IV processor 1 5 GHz or more e 1GB or more of available RAM To support the BlackBerry Professional Software installed on the messaging server with Microsoft SQL Server 2005 Express installed by the setup application on the same server at a minimum you require the following hardware for the BlackBerry Professional Software e Intel Pentium IV processor 2 GHz or more e 1 5 GB or more of available RAM On the host server for the BlackBerry Professional Softwa
30. ft Windows account If you are using Microsoft SQL Server Express 2005 also assign the system administrator permission to each of the following roles SQLAgentUserRole SQLAgentReaderRole and SQLAgentOperatorRole 25 Getting Started Guide Installing the BlackBerry Professional Software Installing the BlackBerry Professional Software 7 In the first step of the installation process the setup application runs a preinstallation tool to verify that your organization s environment meets the following requirements e operating system requirements on the host computer for the BlackBerry Professional Software messaging server software and environment requirements e network environment requirements e database software and environment requirements security support requirements e virtual machine requirements if applicable e multilanguage support requirements if applicable You are notified if you must install or update any applications Prerequisites Installing the BlackBerry Professional Software Item Requirement credentials from the BlackBerry client access license key or CAL key Professional Software installation Server Routing Protocol identifier or SRP identifier media SRP authentication key SRP address installation credentials from your e of the host server for the BlackBerry Professional Software environment name of the host server for the messaging server if the messaging server applicat
31. grant the account all cannot access mailboxes for BlackBerry device users required permissions For more information about how to create a new account see the BlackBerry Professional Software Getting Started Guide A Public Folder storage group and database were not Create a Public Folder storage group and database on created during the installation of Microsoft Exchange theMicrosoft Exchange 2007 Server For more information see 2007 Server the BlackBerry Professional Software Getting Started Guide BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process When you migrate or upgrade to the BlackBerry Professional Software from BlackBerry Enterprise Server Small Business Edition or BlackBerry Enterprise Server Express the BlackBerry Router and BlackBerry Dispatcher do not install and the BlackBerry Professional Software does not run The log files for the setup application do not display any error messages for the migration or upgrade process Possible solution Remove and then re install the BlackBerry Professional Software When you re install the BlackBerry Professional Software you must specify both the name of the Microsoft SQL Server that hosts your existing BlackBerry Configuration Database and the name of the original database the default name is BESMgmt To point your database to the correct Microsoft SQL Server and database name at the Database Settings step of the migratio
32. ication updates The BlackBerry Messaging Agent connects to the messaging server to provide services for messaging calendar management address lookups attachment viewing and generation of wireless encryption keys The BlackBerry Messaging Agentalso acts as a gateway for the BlackBerry Synchronization Service to access organizer data on the messaging server The BlackBerry Messaging Agent synchronizes configuration data between the BlackBerry Configuration Database and the BlackBerry profiles database The BlackBerry Policy Service performs administration services over the wireless network such as sending IT policies and IT administration commands and provisioning service books IT policies and IT administration commands define BlackBerry device security settings for wireless data synchronization and other configuration settings on the BlackBerry device Service books are also used to define settings on the BlackBerry device The BlackBerry profiles database is an IBM Lotus Domino database that contains configuration information for user accounts Getting Started Guide Component BlackBerry Router BlackBerry state databases BlackBerry Synchronization Service messaging server user computer with the BlackBerry Device Manager Architecture BlackBerry Professional Software in an IBM Lotus Domino messaging environment Description The BlackBerry Router connects to the wireless network to send data to and receive data from the Bl
33. ick Edit MAPI Profile 3 On the Advanced tab in the Logon network security drop down list click NT Password Authentication 4 Click Apply Restore the Microsoft Windows account from a backup file or create a new account For more information about how to create a new account see the BlackBerry Professional Software Getting Started Guide 1 Onthe server that hosts the BlackBerry Professional Software on the taskbar click Start gt Run Type cd Program Files Research In Motion BlackBerry Enterprise Server Utility 3 Type handheldcleanup exe u 4 Inthe ProfileName drop down list click BlackBerryServer 5 Click OK 6 Atthe command prompt type the name of the server that hosts the BlackBerry Professional Software as the name appears on the Home tab of the BlackBerry Manager 7 To exit from the command prompt window type exit 8 Inthe Microsoft Windows Services panel restart the BlackBerry services 1 Remove Microsoft Outlook from the host server Getting Started Guide Possible cause The Server Routing Protocol SRP identifier is not listed in Exchange 5 5 Administrator gt Configuration gt BlackBerry Servers gt System Info In a Microsoft Exchange 2000 or Microsoft Exchange 2003 environment this message might appear for one of the following reasons permissions for the Microsoft Windows account that is used to run the BlackBerry Professional Softwareare not correctly specified or are missing
34. ineName Right click the new value Click Modify Set the Value data to the computer name of the server that hosts the BlackBerry Configuration Database 5 Restart the setup application The setup application prompts for access to the installation media for Microsoft NET Framework version 1 1 Possible cause When the BlackBerry Professional Software setup application installs Microsoft NET Framework version 1 1 SP1 on a computer that hosts a previously installed version of Microsoft NET Framework version 1 1 it prompts you for access to the installation media for Microsoft NET Framework version 1 1 Possible solution 1 In the BlackBerry Professional Software installation media double click the Tools folder 2 Double click the netfx msi file 3 Complete the instructions on the screen The setup application did not prompt you to change or confirm the MAPI profile Possible solution You can create and change the MAPI profile manually In the BlackBerry Professional Software installation media double click the Tools folder Double click the Fixmapisvc exe file Verify that the mapisvc inf file is installed at C winnt system32 or C windows system32 On the taskbar click Start gt BlackBerry Professional Software gt Edit MAPI Profile Type the Microsoft Exchange Server name Click the Microsoft Windows account that is associated with the MAPI profile Click OK m m 5 N gt 34 Getting Started
35. ion is installed on a separate server e of the host server for the BlackBerry Configuration Database if the BlackBerry Configuration Database is installed on a separate server Install the BlackBerry Professional Software in a Microsoft Exchange messaging environment Note During the installation process you must restart the server that hosts the BlackBerry Professional Software The restart can take several minutes 1 Log in to the server that hosts the BlackBerry Professional Software using the besadmin account that you created 27 Getting Started Guide Configure the BlackBerry Professional Software in a Microsoft Exchange messaging environment N 8 9 10 In the BlackBerry Professional Software installation media double click the setup exe file Complete the BlackBerry Professional Software license agreement Click Next Complete the Apache Tomcat license agreement Click Next At the Preinstallation Checklist screen perform one of the following actions Tocontinue click Next e address requirements identified in the checklist click Cancel You can restart the installation or upgrade at a later time On the Installation Information screen type the password for the Microsoft Windows account that runs the BlackBerry Professional Software this is usually besadmin and the name of the server that hosts the BlackBerry Professional Software Record this information You will require it t
36. kBerry devices The BlackBerry MDS Connection Service allows users to access web content the Internet or your organization s intranet and also allows applications on the BlackBerry device to connect to your organization s application or content servers for data and application updates The BlackBerry Messaging Agent connects to the messaging server to provide services for messaging calendar management address lookup attachment viewing and wireless generation of encryption keys The BlackBerry Messaging Agentalso acts as a gateway for the BlackBerry Synchronization Service to access organizer data on the messaging server In a Microsoft Exchange messaging environment the BlackBerry Messaging Agent also synchronizes configuration data between the BlackBerry Configuration Database and user mailboxes The BlackBerry Policy Service performs administration services over the wireless network such as sending IT policies and IT administration commands and provisioning service books IT policies and IT administration commands define BlackBerry device security settings for wireless data synchronization and other configuration settings on the BlackBerry device Service books define feature and component settings on the BlackBerry device The BlackBerry Router connects to the wireless network to send data to and receive data from BlackBerry devices It also sends data within your organization s network to BlackBerry devices that are connected to computers
37. ly Click OK Getting Started Guide Configuring an IBM Lotus Domino messaging environment Configuring an IBM Lotus Domino messaging 5 environment To configure an IBM Lotus Domino environment you perform the following tasks e Create a group for BlackBerry Professional Software administrators e Configure the server document to allow administrators to move users in the BlackBerry Domain e Configure the local system account for Microsoft Windows authentication e Configure the local system account for database authentication Create a group for BlackBerry Professional Software administrators You must configure the IBM Lotus Domino messaging environment to permit the required database access from the BlackBerry Professional Software Only the users included in the BlackBerryAdmins group can administer and manage the BlackBerry Professional Software Before you begin You must verify that the LocalDomainServers group includes the server on which you plan to install the BlackBerry Professional Software 1 In the administration server directory create an IBM Lotus Domino group with the following properties Name BlackBerryAdmins e Group type Access Control List only Description users who can add remove and change the settings for BlackBerry device users e Members LocalDomainServers any users who might administer the BlackBerry Professional Software 2 Onthe server that hosts the BlackBerry Professional
38. n or upgrade process consider the following information Inthe Database Location section specify whether your existing BlackBerry Configuration Database is running locally hosted Microsoft SQL Server or on a remote server Inthe Database Information section type either the computer name or the IP address of the Microsoft SQL Server 38 Getting Started Guide lam experiencing an issue after install the BlackBerry Professional Software on the Windows Small Business Server Inthe Database Information section type the name of the existing database Inthe Database authentication section select the authentication type for your existing database If you are installing a new database select Windows trusted authentication am experiencing an issue after install the BlackBerry Professional Software on the Windows Small Business Server Possible cause After you install the BlackBerry Professional Software on the Windows Small Business Server the BlackBerry Controller might not be able to start the BlackBerry Messaging Agent As a result you might experience any of the following issues e You cannot activate user accounts e A Pending delete message appears when you try to add a user account e BlackBerry Professional Software appears to be unavailable for processes that directly use the BlackBerry Messaging Agent e The BlackBerry Messaging Agent does not create log files Possible solution For
39. nal Software On the server that hosts the BlackBerry Professional Software on the taskbar click Start gt Programs gt BlackBerry Professional Software gt BlackBerry Server Configuration 3 On the BlackBerry Server tab click Edit MAPI Profile 4 Type the Microsoft Exchange Server name 5 In the Mailbox field type the name of the Microsoft Windows account that is used to run the BlackBerry Professional Software 6 Click Apply 37 Getting Started Guide BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process Possible cause Possible solution The Microsoft Windows account that is used torunthe 4 the Microsoft Windows account that is used to run BlackBerry Professional Software does not have access the BlackBerry Professional Software visible in the Global to the Global Address List or if the account is not visible Address List 2 Grant the account unrestricted access to the Global This is typical in hosted environments in which the Address List so that it can resolve its own mailbox location Global Address List is isolated for each organization and those of all BlackBerry device users regardless of the that uses the hosted services organization they belong to The Microsoft Windows account that is used run the Re create the Microsoft Windows account that is used to run the BlackBerry Professional Software is corrupted and BlackBerry Professional Software and
40. notified when the database is successfully created Getting Started Guide Configure the BlackBerry Professional Software in a Microsoft Exchange messaging environment 9 Onthe License Key screen type the CAL key that you received with your installation package 10 Onthe SRP Setting screen type the SRP identifier and SRP authentication key that you received with your installation package 11 Click Validate SRP Key and ID to confirm the information is correct Click OK and click Next 12 the Microsoft Exchange server window perform the following actions Inthe Microsoft Exchange Server field type the name of your messaging server if it does not display automatically Inthe Mailbox field type the name of the mailbox that you created for the Microsoft Windows account the besadmin account Click Check Name to verify the information e Click OK 13 Select the Start Service check box if it is not already selected You are notified as each of the following services starts BlackBerry Controller e BlackBerry Router BlackBerry Dispatcher BlackBerry MDS Connection Service BlackBerry Policy Service BlackBerry Attachment Service BlackBerry Synchronization Service e BlackBerry Alert 14 Click Finish After you finish If a MAPI error displays when you start the BlackBerry Manager perform the following actions On the server that hosts the BlackBerry Professional Software on the taskbar click Start
41. nvironment Microsoft Exchange 2007 native environment with public folders set up mixed environment any combination of Microsoft Exchange version 5 5 2000 2003 and 2007 In a Microsoft Exchange version 5 5 2000 or 2003 messaging environment install one of the following administration tools on the host server for the BlackBerry Professional Software e Microsoft Exchange 5 5 Administrator Microsoft Exchange 2000 System Manager Microsoft Exchange 2003 System Manager In a Microsoft Exchange 2007 messaging environment install one of the following administration tools on the host server for the BlackBerry Professional Software Microsoft Exchange 2003 SP2 with System Tools Microsoft Exchange Server MAPI Client and Collaboration Data Objects version 1 2 1 for more information visit www support microsoft com to read KB929590 Install Microsoft Internet Explorer version 6 0 with Java or JavaScript turned on and the language preferences configured to display encoded web pages Install the latest version that is supported by the version of Microsoft Exchange in your organization s environment Getting Started Guide Item data access components database management system Microsoft NET Framework virtual environment optional network environment settings Requirement Install one of the following data access components on the host servers for the BlackBerry Professional Software and the Bla
42. o complete the configuration Click Next On the SQL Server Option screen specify whether you want the setup application to install Microsoft SQL Server 2005 Express on your server Click Next On the Installation Summary screen verify the setup information Click Next to begin the installation When the installation process completes click Continue When you are prompted to restart the server click Yes Configure the BlackBerry Professional Software in a Microsoft Exchange messaging environment 1 28 Log in to the server that hosts the BlackBerry Professional Software using the besadmin account and wait for the setup application to restart On the Database screen select whether to install the BlackBerry Configuration Database locally on the same server as the BlackBerry Professional Software or remotely Type the name or IP address of the host computer for the database Specify the database name Specify the port on which the BlackBerry Professional Software connects to the database or accept the default port port 1433 Select one of the following authentication types e Ifyou are installing a local database set the authentication method to Windows trusted e Ifthe BlackBerry Professional Software will connect to a remote database select the authentication type for that database Click Next If you are installing a local database when you are prompted to create the BESMgmt database click Yes You are
43. of your organization s Microsoft Active Directory domain 17 Getting Started Guide Configure permissions for the Microsoft Windows account For more information about the Send As permission visit www support microsoft com to read article KB04707 For more information about assigning the Send As permission for multiple user accounts visit www support microsoft com to read article KB912918 7 Send a test message to activate the new mailbox Configure permissions for the Microsoft Windows account Configure the permissions of the Microsoft Windows account that you plan to use to install the BlackBerry Professional Software 1 On the server that hosts the BlackBerry Professional Software on the taskbar click Start gt Programs gt Administrative Tools gt Local Security Policy Expand Local Policies In User Rights Assignment configure the following permissions for the Microsoft Windows account Allow log on locally if not assigned by default e Log on as a service On the taskbar click Start gt Programs gt Administrative Tools gt Computer Management Expand System Tools Expand Local Users and Groups Click Groups In the right pane right click Administrators Click Properties Click Add 10 Add the Microsoft Windows account to the Administrators group Configuring Microsoft Exchange permissions for the Microsoft Windows account Configure Microsoft Exchange version 5 5 permissions fo
44. ons when connecting to the BlackBerry Configuration Database using Microsoft Windows authentication During the BlackBerry Professional Software installation process if you choose to connect to the BlackBerry Configuration Database using Microsoft Windows authentication the Microsoft Windows account that you use must have permissions on the database server The type of permission depends on the setup type that you choose and on whether you create the BlackBerry Configuration Database on the same computer as the BlackBerry Professional Software or on another database server Assign Microsoft SQL Server permissions Complete this task only ifyou do not plan to install Microsoft SQL Server 2005 Express during the BlackBerry Professional Software installation process When you select Microsoft Windows authentication during the BlackBerry Professional Software installation process the setup application automatically assigns the required permissions to the Microsoft Windows account that you used to start the setup application gt Perform one of the following actions Ifyou create the BlackBerry Configuration Database on the same server as the BlackBerry Professional Software assign system administrator permission to the Microsoft Windows account in the BlackBerry Configuration Database e Ifyou create the BlackBerry Configuration Database on separate server assign server administrator and database creator permissions to the Microso
45. osoft Windows trusted authentication roles that are required to change the BlackBerry Configuration Database Configure the local system account for database authentication 1 Onthe server that hosts the BlackBerry Professional Software on the taskbar click Start gt Run Type regedit 2 In HKEY_USERS DEFAULT Software Research In Motion BlackBerry Enterprise Server Database create the following String values Login Type the name of the database account that has the required database permissions Password Type the password for the database account 3 Close the Registry Editor 24 Getting Started Guide Setting up the database connection Setting up the database connection 6 The BlackBerry Professional Software can connect to the BlackBerry Configuration Database on the Microsoft SQL Server using either Microsoft Windows authentication or database authentication If you use Microsoft Windows authentication the BlackBerry Manager logs in to the BlackBerry Configuration Database using the Microsoft Windows account that is already logged in to the computer If you use database authentication the BlackBerry Manager authenticates to the BlackBerry Configuration Database using the database information that was configured when the database was set up For more information about how to set up the database and the database connection visit www blackberry com support to read article KBO3112 Specifying permissi
46. r the Microsoft Windows account On the server that hosts the BlackBerry Professional Software configure the Microsoft Exchange permissions for the Microsoft Windows account that you plan to use to install the BlackBerry Professional Software gt Inthe Microsoft Exchange version 5 5 Administrator in both the Site and Configuration containers configure the Service Account Admin permission Getting Started Guide Start the MAPI subsystem Configure Microsoft Exchange 2000 or 2003 permissionsforthe MicrosoftWindows account On the server that you plan to use to host the BlackBerry Professional Software configure the Microsoft Exchange permissions for the Microsoft Windows account that you plan to use to install the BlackBerry Professional Software On the taskbar click Start gt All Programs gt Microsoft Exchange gt System Manager Expand Administrative groups Right click First Administrative Group Click Delegate Control In the Exchange Administration Delegation wizard click Next In the Users and groups list click the Microsoft Windows account Click Add In the Delegate Control window in the Role drop down list click Exchange View Only Administrator Complete the instructions on the screen In First Administrative Group expand Servers Right click the name of the messaging server Click Properties Click the Microsoft Windows account On the Security
47. re install one of the following operating systems in English French German Italian Spanish or Brazilian Portuguese Windows Server 2000 SP4 Getting Started Guide Item messaging server web browser notes ini file data access components database management system System requirements BlackBerry Professional Software in an IBM Lotus Domino messaging environment Requirement e Windows Server 2003 SP1 or SP2 e Windows Server 2003 64 bit Install one of the following messaging servers with all Daylight Saving Time patches IBM Lotus Domino version 6 5 5 IBM Lotus Domino version 7 0 0 Lotus Domino version 7 0 1 IBM Lotus Domino version 7 0 2 IBM Lotus Domino version 8 0 0 Your organization s messaging server must meet the following additional requirements e It is installed as a member of the LocalDomainServers group has permission to run agents It has manager level access to the mail files of BlackBerry device users Install Microsoft Internet Explorer version 6 0 with Java or JavaScript turned on and the language preferences configured to display encoded web pages Configure the following conditions in the notes ini file read write permissions SERVERKEYFILENAME value set to server id name only without full path information Install one of the following data access components on the host servers for the BlackBerry Professional Software and the Bl
48. reement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server Software BlackBerry Desktop Software and or BlackBerry Device Software and may require additional development or Third Party Products and Services for access to corporate applications This product includes software developed by the Apache Software Foundation www apache org and or licensed pursuant to Apache License Version 2 0 www apache org licenses For more information see the NOTICE txt file included with the software Unless required by applicable law or agreed to in writing software distributed under the License is distributed on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied See the License for the specific language governing permissions and limitations under the License Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire 511 3XE United Kingdom Published in Canada 47
49. rmissions allow the account to log in to the local server and run the BlackBerry Professional Software as a Windows service Start the MAPI subsystem This task starts the messaging interface and allows messaging applications to work through a single Microsoft Exchange application e Identify and address Microsoft Exchange known issues for wireless calendar synchronization Create a Microsoft Windows account and mailbox You create and configure a Microsoft Windows account and mailbox in the Microsoft Active Directory service to run the BlackBerry Professional Software The components of the BlackBerry Professional Software also use this account to authenticate to the Microsoft Exchange messaging server The account must not be a member of the Domain Administrators group You might not be able to see the Microsoft Windows account to verify that it has been created 1 Onthe messaging server on the taskbar click Start gt All Programs gt Microsoft Exchange gt Active Directory Users and Computers Right click the domain name In the Builtin folder double click Administrators On the Members tab click Add Create an account with the following properties Name besadmin Email address create a Microsoft Exchange mailbox Group membership Domain User not Domain Administrator Password set to Never expire WN 6 Assign this account the Send As permission for all user accounts in the User container
50. s no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM ORA COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFO
51. se Medium password security IT policy False True False False True Preconfigured IT policies in the BlackBerry Professional Software Medium password security disallow application download IT policy True True False False True Advanced security IT policy False True Strong True Encrypt to user password excluding multimedia directories True True Advanced security disallow application downloads IT policy True True Strong True True True Getting Started Guide Add a user account IT policy rule Disable Address Book Transfer Disable File Transfer Require LED Connection Indicator Default IT policy False False False WLAN policy group WLAN Allow Handheld Changes True Basic password security IT policy False False False False Medium password security IT policy False False False False Medium password security disallow application download IT policy False False False False Advanced security IT policy True True True False Add a user account Advanced security disallow application downloads IT policy True True True False You must set up user accounts on your messaging server before you set up user accounts in the BlackBerry Professional Software When you create a user account you can assign an IT policy to control settings for the account
52. sional Software use The BlackBerry Configuration Database stores the following information e details about the connection from the BlackBerry Professional Software to the wirele e userlist ss network Getting Started Guide Component BlackBerry Controller BlackBerry Dispatcher BlackBerry Manager BlackBerry MDS Connection Service BlackBerry Messaging Agent BlackBerry Policy Service BlackBerry profiles database Architecture BlackBerry Professional Software in an IBM Lotus Domino messaging environment Description e address mappings between PINs and email addresses for BlackBerry MDS Connection Service push features read only copy of the master encryption key for each BlackBerry device The BlackBerry Controller monitors the components of the BlackBerry Professional Software and restarts them if they stop responding The BlackBerry Dispatcher compresses and encrypts the data that it sends to and receives from BlackBerry devices It sends the data through the BlackBerry Router to and from the wireless network The BlackBerry Manager connects to the BlackBerry Configuration Database You use the BlackBerry Manager to manage user accounts and BlackBerry devices The BlackBerry MDS Connection Service allows users to access web content the Internet or your organization s intranet and also allows applications on the BlackBerry device to connect to your organization s application or content servers for data and appl
53. t These permissions allow the account to log in to the local server and run the BlackBerry Professional Software as a Windows service e Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account e Assign permissions that allow BlackBerry device users to send messages a Microsoft Exchange 2007 environment e If Microsoft Exchange Server 2007 storage group database and public folders not installed after you install and configure BlackBerry Professional Software update the registry on the host server Create a Microsoft Exchange 2007 account and mailbox You create and configure a Microsoft Exchange account and mailbox to run the BlackBerry Professional Software The components of the BlackBerry Professional Software also use this account to authenticate to the Microsoft Exchange messaging server 1 Log in to the Microsoft Exchange server as an administrator with permission to create an account 2 Open the Microsoft Exchange Management Console 3 Create a Microsoft Exchange account named besadmin Configure Microsoft Windows permissions for the Microsoft Exchange 2007 account On the Microsoft Exchange server right click My Computer Click Manage In the left pane expand Local Users and Groups Navigate to the Groups folder In the right pane double click Administrators Click Add In the Enter the object names to select field type besadmin Click OK Click Apply Click OK
54. tab configure the following permissions Send As Receive As Administer Information Store Start the MAPI subsystem gt start the MAPI subsystem open the Microsoft Exchange System Manager Identify and address Microsoft Exchange known issues for wireless calendar synchronization 1 Visit www support microsoft com to read the following Microsoft Exchange articles Microsoft Exchange tool Microsoft article ID Microsoft Exchange version 5 5 Administrator e 312273 81809 Microsoft Exchange 2000 System Manager 314606 e 824960 19 Getting Started Guide Identify and address Microsoft Exchange known issues for wireless calendar synchronization Microsoft Exchange 2003 System Manager 823343 894470 2 Identify the hotfixes that are required for your organization s messaging environment 3 Download and install the hotfixes on the server that hosts the BlackBerry Professional Software 20 Getting Started Guide Configuring a Microsoft Exchange 2007 messaging environment Configuring a Microsoft Exchange 2007 messaging 4 environment To configure a Microsoft Exchange 2007 environment you perform the following tasks e Create a Microsoft Exchange 2007 account and mailbox The account and mailbox are required so that the components of the BlackBerry Professional Software can authenticate to the Microsoft Exchange server e Configure Microsoft Windows permissions for the Microsoft Exchange accoun
55. teaeeeneeaeenses 18 Configuring Microsoft Exchange permissions for the Microsoft Windows account a 18 Configure Microsoft Exchange version 5 5 permissions for the Microsoft Windows 18 Configure Microsoft Exchange 2000 or 2003 permissions for the Microsoft Windows account 19 Start the MAPIISUDSVSLtem n na a nm 19 Identify and address Microsoft Exchange known issues for wireless calendar 19 Configuring a Microsoft Exchange 2007 messaging environment 21 Create a Microsoft Exchange 2007 account and mall bOX c scsesssessesssesessesssessssscesecseesscesessesseesecsuesseesessuesueeseeseeaneeeeenees 21 Configure Microsoft Windows permissions for the Microsoft Exchange 2007 21 Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account 22 Enable BlackBerry device users to send messages in a Microsoft Exchange 2007 environment 22 Configuring an IBM Lotus Domino messaging environmentt ccccecssecessessesecsesecsesecseseesesecseeeseeseaeeeeseesensens 23 Create a group for BlackBerry Professional Software adMinistratOrs cecceecsesssecssessessessseesesssecseessecsesssecsesseceseesseeseenees 23 Configure the server document to
56. tware to initiate a two way TCP IP connection to an external server on port 3101 firewall can resolve Internet addresses using the DNS proxy server is transparent if you are using a proxying firewall System requirements Client computers in an IBM Lotus Domino environment Item email client software Requirement Your email client software must be one of the following IBM Lotus Notes version 5 0 12 e IBM Lotus Notes version 6 0 4 e IBM Lotus Notes version 6 5 5 IBM Lotus Notes version 7 0 0 or 7 0 1 Getting Started Guide Configuring a Microsoft Exchange version 5 5 2000 or 2003 messaging environment Configuring a Microsoft Exchange version 5 5 2000 or 3 2003 messaging environment To configure a Microsoft Exchange version 5 5 2000 or 2003 messaging environment you perform the following tasks e Create a Microsoft Windows account and mailbox The account and mailbox are required so that the components of the BlackBerry Professional Software can authenticate to the Microsoft Exchange messaging server e Configure permissions for the Microsoft Windows account These permissions are required so that the components of the BlackBerry Professional Software can authenticate to the Microsoft Exchange messaging server For more information about required permissions visit www blackberry com support to read article 2276 e Configure Microsoft Exchange permissions for the Microsoft Windows account These pe
57. u set up a user account You can configure additional IT policy rules in these IT policies or change any settings that are shown in the following table IT policy rule Default IT Basic Medium Medium Advanced Advanced policy password password password security policy security security security IT security disallow policy policy disallow application application downloads IT download IT policy policy Device Only Items Password False True True True True True Required User Can True False False False False False Disable Password Maximum _ 30 min 10 min 10 min 10 min 10 min Security Timeout Maximum _ 60 days 30 days 30 days 30 days 30 days Password Age Password 0 0 atleastlalpha atleastlalpha atleastlalpha atleast1 alpha Pattern Checks 1 and1numeric andl1numeric 1 character character character character Enable Long _ True True True True term Timeout 41 Getting Started Guide 42 IT policy rule policy Password policy group Maximum Password History Security policy group Disallow Third Party Application Download Force Lock When Holstered False False Content Protection Strength Disable USB Mass Storage External File 0 System Encryption level False Bluetooth policy group Disable Serial False Port Profile Disable False Discoverable Mode Default IT Basic password security IT policy False False False False Fal
58. y Professional Software 3 Type the Microsoft Exchange Server name e TheMicrosoft Exchange Server might not host the 4 Type the mailbox name of the Microsoft Windows account mailbox for the administration account for the that runs the BlackBerry Professional Software BlackBerry Professional Software ackBerry Professional Software Click OK e The MAPI profile might be configured to use a method of authentication other than NT Password Authentication which requires a user name domain and password 35 Getting Started Guide Possible cause The security settings in the MAPI properties are configured to prompt for a password but Distributed Password Authentication is configured The Microsoft Windows account that is used to run the BlackBerry Professional Software was deleted The Microsoft Windows account that is used to run the BlackBerry Professional Software was migrated to a new server and its location was not updated through directory replication Microsoft Outlook is installed on the server that hosts the BlackBerry Professional Software 36 Service failed to start generating error 5305 Possible solution Change the MAPI authentication method to Windows NT Password Authentication 1 Onthe server that hosts the BlackBerry Professional Software on the taskbar click Start gt Programs gt BlackBerry Professional Software gt BlackBerry Server Configuration 2 On the BlackBerry Server tab cl

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