Polycom IEEE 802.3af In-Line Power Cable
Contents
1. 23 VCCI Mark i 25 Polycom Limited Warranty and Limitation Liability ccccccccccccccccce 23 Exclusions SSCSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSOSSSOSESE 24 Warranty Exclusive ccccccccccccccccccccccccs 24 Service Agreements ccccccccccccccccccccccccccce 24 Limitations of Liability 24 lt 25 Governing Law SSCSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSOSOSESE 25 Copyright Notice SSCHOSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSOSOSESE 25 Thank you for choosing the SoundPoint system administrator that your network IP 300 301 SIP This unit provides busi is prepared for configuring your Sound ness telephony features and functions Point IP 300 301 SIP phone As well be such as Multiple Call Appearances Call sure to read the Parts List and the Safety Hold Transfer and Conference over an Notices section in this guide before you network In this User Guide you will find set up and use the SoundPoint IP 300 301 everything you need to quickly use your SIP phone new phone Be sure to verify with your The following items are included in your that you have received each item If you SoundPoint IP 300 301 SIP package are missing any items pl2. 11 Fwd 2 keys to select from various context sensitive options Volume keys to adjusts audio and ringer volume Dial Pad dialing and alphanumeric entry including special charac ers Using SoundPoint IP 300 301 SIP Placing a Call Using the Handset During a call you can alternate 1 To obtain dial tone pick up the handset between handset or headset modes 2 Dial the desired number by pressing the key or picking up the handset Using Listen Mode Listen Mode can be used for 1 With the handset on hook press listening to conference call but and choose Features fol lowed by Listen Mode 2 Dial the desired number not actively participating or for checking voice mail Using the Headset 1 With the optional headset connected press a line key or NewCall to obtain dial tone 2 Dial the desired number See also Headset Memory Mode You also have the option to dial directly from the dial pad without first getting dial tone Simply enter the number then lift the handset or press the Dial soft key or press the In all cases the active call will appear display showing call duration and destination To obtain the IP address of your phone press followed by Status Platform and Phone The IP address is listed together with other network information Answering Call Using the Handset Pick up the handset
3. POLYCOM User Guide SoundPoint IP 300 301 SIP 2 0 415 00 5 Parts List 1 Installing SoundPoint IP 300 301 2 Connecting Network and Power 2 Connecting the Handset and Optional Headset 3 Attaching the 3 Features SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSOSSOSOSSSE 4 Key Descriptions SSCHOSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSOSSSSEE 5 Using SoundPoint IP 300 301 SIP 6 Placing ere mere eee ere er 6 Answering 7 Call Hold RES UG Multiple Calls 7 Microphone 7 General Key 8 Local 8 Splitting a Conference ccd 8 Transferring a 9 cal 9 Ending 9 PM 10 ie eRe ee neem ea 10 Volume Adjustment eieae 10 D Not OE 11 Time and NA sisarien a a 11 Headset Memo
4. Using Listen Mode Press the Answer soft key or the line key gt Using the Headset Pressing will answer the call through an optionally connected headset If headset memory mode is enabled pressing the line key C_D will do the same In all cases the active call will appear on the display showing call duration and destination Call Hold and Resume During a call press or the Hold soft key The call will be placed on hold and this will be indicated on the display Press the Resume soft key to retrieve the call Multiple Calls on Hold If multiple calls are on hold on a single line key use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call If more than two calls are on hold on a single key an indica tion will appear on the display for example 2 3 shows that this is the second call out of three calls Microphone Mute During a call press The LED on the phone lights up and a flashing microphone on the display indicates that the other party parties cannot hear you Incoming calls may be ignored by pressing the Reject soft key or during ringing Note that Do Not Disturb stays active when the call is dropped and will remain so until toggled off If calls are on hold on more than one line key the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds If a line key is pressed
5. implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may Copyright Notice be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copy right or other notices Polycom the Polycom logo design and SoundPoint are trademarks of Polycom Inc in the U S and various other coun tries Portions of the software contained in this product are Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documenta tion fil
6. missed received and placed is maintained by the phone up to 100 for each Press Select Features followed by Call Lists Select Missed Received or Placed Calls as desired Call information will be displayed Choose 1 Edit to amend the dial string if neces sary 3 Press the Ok or Cancel soft keys to accept or cancel changes 4 Press or the Exit soft key to return to the idle display 3 Using the arrow keys highlight the desired ring type Press the Play soft key to hear the selected ring type 4 Press Select to change to the se lected ring type 5 Press or the Exit soft key to return to the idle display See also Distinctive Ringing Call Treatment If Silent Ring is selected incoming calls can only be answered by pressing the Answer soft key 2 Dial to return the call Exit to return to the previous menu 4 Info to view information about the call 5 Save to store the contact to the Con tact Directory 6 Clear to delete the call from the list Press Exit soft key to return to the idle display To quickly view the Missed Calls list from the idle display press 0 12 Contact List In addition to a directory of missed placed or received calls the phone can store a local directory of 200 or more contacts You can add delete edit dial or search for any contact in this list through just a few key strokes Limit depends on Server configur
7. the 10 digits alphabetic and special characters available in context sensitive applications Speaker For ringer and hands free audio output Volume Keys 1 labels for identity their context sensi E hel z 9 AO 6 Thu 3 Jun 3 28 10018 11 Fwd phone _ Display Control Keys CA the arrow keys to scroll through the displayed information eae Keys Access important features using these keys Hold Indicator This will alert you to incoming calls new 6 Use these to adjust the volume of the handset headset speaker and ringer ia ia a messages and other events Character Display Shows information about calls messages soft keys time date and other relevant data Key Descriptions Feature Feature Key Description Mutes audio transmission locally during calls Allows you to place and receive calls through an optionally con nected headset Scrolls through menu options Scrolls through menu options Access local and server features Cancels ringing and directs incoming calls to your Voice Mail if supported Dials last connected party from the phone Places current active call in Hold state
8. to Customer 23 Polycom will not be liable under this limited warranty if its testing and exami nation disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installa tion operation or maintenance instruc tions e Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omis sions of Customer and persons under Customer s control or Acts of third parties acts of God ac cident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDI TIONS EXPRESS OR IMPLIED EI THER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANT ABILITY FITNESS FOR A PARTICU LAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGE MENT ALL OF WHICH ARE EX PRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHO RIZES ANY OTHER PERSON TO AS SUME FOR IT ANY OTHER LIABILITY IN CONNE
9. CTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUEN TIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAIN TENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM 24 OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POS SIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLY COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclu sions may be limited in their application to you When the
10. a new entry is added to the Contact List it is automatically assigned the next available speed dial index To change a Speed Dial assignment 1 Press select Features and Contact List Scroll to the desired entry and press Edit gt OR press and hold the line key which already has a speed dial number assigned to it That contact in the list will automatically be displayed 2 Delete the Speed Dial Index number using the C Z Z and then the Delete soft keys If desired enter a new speed dial index Press Save and Exit to return to the idle display Idle display could now be as shown hu 24 Jun 3 28 10018 Johni ewCall Fwd To quickly view the list of speed dial entries press LA from the idle display Multiple Lines Your SoundPoint IP 300 301 SIP can sup port up to two lines each associated with its own line key Lines can be configured for private or shared lines Typically the top most line key is reserved for the principal directory number of the phone Depending on how your phone is configured the display could resemble one of the screens shown Multiple Keys Per Line A line on the phone can be configured to have two line keys associated with it If this is the case the display could look some thing like this Incoming calls to this line will be distrib uted evenly among the two available keys Similarly outgoing calls will be distributed 14 Th
11. ation Contact your system administrator for full details To add or edit a contact 1 2 Press select Features and Contact List Press Add to enter another contact into the phone s database or press Edit to edit an existing entry To move between fields when edit ing use the Next or Prev soft keys Enter first and or last name from the keypad Press the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Contacts can be easily added from Call Lists See Call Lists for more information To search for a particular contact 1 Press Search from the Contact List menu Using the dial pad enter the first few characters for First or Last names 13 Enter the Contact number This is a required field and it must be unique not already in the direc tory Speed Dial Index Ring Type and Divert Contact may be left blank Use Cr or the Change soft key to switch between Enabled and Disabled settings for the last four fields Press Save to confirm or Cancel to abandon the changes then press Exit to return to the idle display Press Search to search for contacts Successful matches can be dialed from the resulting screen Speed Dial Pre assigned numbers can be associated with speed dial entries for rapid automated dialing Speed Dial entries are consecutively placed next to assigned line keys on the phone When
12. briefly the first call on hold on that line key will be retrieved Microphone Mute applies to handset and headset modes You can still hear all other parties while Mute is enabled To turn off Microphone Mute press again General Key Use To navigate through menus and to enter data these are useful tips 1 tise an or the 4 To enter text using the dial pad Next and Prev soft keys to scroll press the number keys one or more through lists In some lists the times For example for A press and 0 keys can be used as 2 and for press 222 When Up and Page Down in text entry mode the display title 2 Many soft keys can only be ac will show whether keys will gener cessed by pressing the More soft key ate numbers 1 upper case A or a Press lower case characters and 1 A a soft key can change this menu Local Conferencing You can create a conference with two other parties using the phone s local conferencing feature 1 Place a call to the first party 4 When the second party answers 2 Press the Conf soft key to obtain a press the Conf soft key again to join new line the active call is placed all parties in the conference or on hold press the Split soft key to put the first 3 Dial the number of the second party call on hold and keep the second or use the arrow keys to access call as the active call speed dial numbers or the m
13. call to that number will cause both phones to ring The call can be answered on either phone but not both The shared line icon changes to a moving icon when the line is in use remotely Calls on shared lines can be transferred put on hold or added to a conference 15 22 22 4 Bob Smith 6537 03 28 Hold _ 11 From Jim Green 124 Smith 04 025 g 22 2 23 1724 Jim Green 3 oe old 11 Shared lines are optional feature configured on the server and may not be sup ported on your particular system Contact your system administrator to find out Voice Received messages will be indicated by flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display Individual line indicators reflect voice messages left on that line useful if mul tiple lines are in use To listen to voice messages 1 Press and select Fea tures Messages 2 Optional If multiple lines are in use select from which line mes sages are to be retrieved 3 Display indicates number of mes sages and their importance Press Voice Mail is an optional feature configured on the server and may not be supported on your particular system Contact your system adminis trator to find out A stutter dial tone in place of normal dial tone is used to i
14. change 18 The figures show a typical Buddy Status screen display of monitored phones and a My Status display My Status gt 1 460nline a 2 Busy Buddy Status gt gl Bob Offline Dial Exit Insths view and change Presence settings 1 Press and select Features and Presence 2 Choose My Status to change your own status 3 Choose Buddy Status to monitor the status of the contacts within your buddy list 4 Choose Privacy List to see which phones are allowed to watch your phone abd which phones are blocked from watching your phone Your phone can be configured to work with Microsoft Office Live Communications Server and communicate with others using Microsoft Office Communicator and Windows Messenger Contact your system administrator to find out To add a contact in the buddy list 1 Press the Buddies soft key on the If the buddy is added successfully you idle display to get to the Buddy are able to scroll to it on the Buddy Status Status screen or press screen and select Features Presence Buddy Status Any contacts added through the buddy list 2 Press More will appear in as a contact in Microsoft 3 Press Add Office Communicator and Windows 4 Enter the number of the buddy for Messenger example 7778 5 Press Submit 19 Troubleshooting No Dial Tone Verify power is correctly applied to the SoundPoint IP 300 301 SIP phone e Check that
15. e lines are in use first select from which line to send the message Press the New soft key Enter the desired extension or SIP URL Press the 1 A a soft key to alternate between numeric and upper lower case alphanumeric modes The phone combines interactive message services and status monitoring to comple ment a traditional messaging application such as email Live interaction within a pool of phones is possible by monitoring the presence of the parties involved Press the Select soft key to choose from various pre scripted short messages OR Press Edit to compose a custom message Use dial pad keys to cycle through the character set Use keys 1 0 and to select special characters Press Send when finished Each phone can watch the status of up to eight other phones These other phones form the Buddy List The status of bud dies is displayed and updated in real time Each phone can also be watched by up to eight other phones To add or delete a contact from your buddy list or block a contact 1 select Features tact List Using the arrow keys scroll through the directory to choose a contact Press Edit and scroll down using the Next soft key to the Watch Buddy or Block Buddy fields Use the arrow keys or the Change soft key to switch between Enabled or Dis abled status Press the Save soft key or Cancel to aban don the
16. ease contact your Check this list before installation to ensure system administrator Polycom SoundPoint IP 300 301 SIP Power Adapter specification varies according to country For SoundPoint 301 the power adapter is not included in the PoE bundle See your system administrator if you require one Phone Base Installing SoundPoint IP 300 301 SIP This section provides basic installation The SoundPoint IP 300 301 SIP User instructions and information for obtaining Guide includes regulatory compliance the best performance with the Sound information that your system administrator Point IP 300 301 SIP phone If you re should review and can also be found at quire additional information or assistance www polycom com with your new phone please contact your system administrator Connecting Network and Power Source AC Power Option Connect the supplied Network Cable between the LAN jack on the phone and the LAN port on the wall or hub switch device port Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown Power over Ethernet PoE Option Using an Inline Power Cable optional acces sory from Polycom the phone can be alter nately powered from a Power over Ethernet PoE compliant switch or hub Inline Power Cables exist for both IEEE 802 3af and Cisco pre standard PoE options Plug the key
17. ed end of the Inline Power Cable into the LAN jack on the phone and the other end to an available port on the POE switch or hub Cisco Catalyst In Line Power Switch Cisco In Line Power Cable Part No 2200 11014 002 Rev A OR IEEE 802 3af In Line Power Cable Part No 2200 11077 002 Rev A IEEE 802 3af compliant In Line Power switch Connecting the Handset and Optional Headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer Optional straight end of the cord to the handset jack on the back of the phone 2 Connect the headset optional accessory to the headset jack on the back of the phone om DC 12 For information on headsets please visit www polycom com and choose the Support link LAN PC HEADSET HANDSE Attaching the Base 1 Place all cords in the recessed area 2 Align the two protrusions on the above the modular jacks as shown bracket with their corresponding holes in the phone and snap them to gether to lock the base to the phone PC Hi 7 f HEADSET HANDSET 2272 lt _ gt Soft Keys The screen will Thu 3 Jun 3 28 Line Speed Dial Keys Use these keys to activate up to two lines or one line and a speed gt dial that can be assigned to your 0015 gt five functions Headset Microphone Mute Dial Pad These 12 keys provide
18. es the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute subli cense and or sell copies of the Software and to permit persons to whom the Soft ware is furnished to do so subject to the following conditions The above copyright notice and this per mission notice shall be included in all cop ies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED IN CLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABIL FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LI ABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN 26 AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE POLYCOM Polycom Inc 1565 Barber Lane Milpitas CA 95035 2006 Polycom Inc All Rights Reserved Polycom SoundPoint and the Polycom logo design are registered trademarks of Polycom Inc in the U S and various countries All other trademarks are the property of their respective companies 1725 11329 001 Rev B TUN
19. in use Select which line to disable Call Forward 3 Press the Disable soft key Idle display returns and the line indicator now displays the regular icon Call Forwarding is not available on shared lines To conform to regulatory requir ments handset and headset volume will return to a preset level after each call Hands free volume settings will be maintained across calls Do Not Disturb Press to prevent the phone from ringing on incoming calls A flashing icon and text on the display indicates that Do Not Disturb is on Calls received while Do Not Disturb is enabled are logged in the Missed Call list To turn off Do Not Disturb press again Time and Date Time and Date is clearly displayed on the SoundPoint IP 300 301 SIP phone If the phone cannot obtain a time and date from the server the display will flash Contact your system administrator if either time or date is incorrect You have control over the format of the display and can turn it off Select options which are right for you as follows Headset Memory Mode As an option the headset can be perma nently enabled This is especially useful for regular headset users To do this 1 Press 2 Select Settings followed by Basic Preferences Headset Memory 3 Use the up or down arrows and Select soft key to enable Headset Memory Mode 4 Press to return directly to the main menu 11 Optional If multiple lines are in use Do N
20. issed A conference may be created at any time call list or use the Features menu to between an active call and a call which is access placed and received call lists hold on the same line by pressing the From one of these lists press the Dial Join soft key soft key Ending the call on the conference originator s phone will not end the conference the other two parties can continue to talk Splitting a Conference When a conference has been established key will split the conference into two calls a Split soft key is available Pressing this on hold Transferring a Call 1 During a call press Trnsfr soft key the active call is placed on hold 2 Dial the number to which you want to transfer the call or use the arrow keys to access speed dial numbers or the missed call list or use the Features menu to access placed and received call lists From one of these lists press the Dial soft key A blind transfer without consulta tion can also be supported by press ing the Blind soft key Call Timer Call progress on an active call is monitored through a local call timer This is visible within the active call window on the display Ending a Call Press the EndCall soft key OR Replace the handset or press if in Head set Mode Press the Trnsfr soft key again hang up to complete the transfer This can be done as soon as the ringback sound is heard or you can wait until the third party ans
21. ndicate that one or more voice messages are waiting at the message center Connect to initiate retrieval from the Message Center OR Press Clear to turn off the flashing LED without listening to messages 4 Follow voice prompts to listen to messages Screen options may vary with server based application Voice Mail can be accessed with a single key press Contact your system adminis trator to configure this option Distinctive Ringing Call Treatment You can set distinctive incoming ringing tones for con tacts in their local directory This allows identification of a contact by a specific ring tone To set a distinctive ring for a local contact 1 Press select Features Contact List 2 Using the arrow keys scroll through the directory to choose a contact 3 Press Edit and scroll down using the Next soft key to Ring Type 4 Enter a number corresponding to one of the ring types available press LZ then the Delete soft key to remove an existing value 5 Press the Save soft key or Cancel to abandon the change Incoming calls from this contact will now have the distinctive ring ing pattern applied See Ring Type in this guide for further details This feature is local to the phone and may be over ridden by server settings Contact your system administrator for more Phone Reboot Periodically the phone may require a user reboot Reasons for this include accepting a new config
22. ot Disturb can be set on a line by line basis Contact your system administrator for further details When Do Not Disturb is enabled for a particular line this is indicated by a flashing X beside the line indicator on the display 1 Press 2 Select Settings followed by Basic Preferences Time amp Date 3 Select from Date Format Time For mat Clock Order or Enable Disable 4 Scroll through the options via the up and down arrow keys 5 Press Select to confirm and to return directly to the idle display Subsequent calls to or from this phone using the headset will activate a flashing headset icon on the display Pressing the line keys or Answer soft key to receive a call will now connect to the user s head set automatically Repeat steps 1 3 and select Disable to turn Headset Memory Mode off Display Contrast To adjust the contrast on the display to a comfortable level 1 Press Select Settings fol lowed by Basic Contrast 2 Press the Up or Down soft keys or volume keys to increase or decrease the display contrast Ring Type Many ring types are available You can select different rings to distinguish between lines or to have a different ring from your neighbor s phone To change the incoming ring 1 Press C Men Select Settings fol lowed by Basic Ring Type 2 Optional If multiple lines are used first select which line to change Call Lists A local list of calls
23. ry 11 Display 12 RING YPE i E a E AEE 12 12 Contact 13 14 Multiple 14 Multiple Keys Per Line 14 Multiple Call Appearances 15 Shared 15 VOICE Mail 16 Distinctive Ringing 16 Phone 17 Optional Features SSCHOSSSSSSSSSSSSSSSSSSSSSSSSSSSOSESESE 1 7 Text IMS SSN 17 Presence Status Buddy 5 18 Troubleshooting 20 Safety and 22 15 22 Class Digital Device or 22 22 Installation INStrUCTIONS 22 Plug Acts as Disconnect Device 22 Ind stry Canada
24. ted 4 Consult the dealer or an experi ence radio TV technician for help by Polycom Inc could void the user s authority to operate the equipment L Installation doit tre ex cut e confor m ment tous les r glements nationaux applicable au filage lectrique Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equip ment and must always be readily accessible 22 La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facile ment accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 CE and VCCI Mark This SoundPoint IP 300 301 SIP is marke with the CE mark This mark indicates compliance with EEC directories 89 336 EEC and 73 23 EEC PRR DIREIA KES DFA BARR ORE L Huth WAS ia C vi za BT EI HES TIE LV LT Cet appareil num rique de la classe B est conforme la NMB 003 du Canada d A full copy of the Declaration of Confor mity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK mss VCC I RER CHATA a VREIZ TILDET Fw Polycom Limited Warranty Limitation Liability LIMITED WARRANTY Polycom war rants to the end user C
25. the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using in line powering check that the switch is supplying power to the phone contact your system adminis trator Verify if dial tone is present on any other audio paths e Switch between handset headset if present or hands free to see if dial tone is present on these other paths Tf dial tone exists on one of these connect a different handset or headset to isolate the problem No Display Incorrect Display or Bad Contrast Verify power is correctly applied to the SoundPoint IP 300 301 SIP phone e As No Dial Tone above Verify contrast adjustment Follow the instructions in this User Guide to adjust the contrast to a darker level e Reboot the phone to obtain a default level of contrast follow the instruc tions in this User Guide No Ringing Verify incoming ring setting and volume level e Adjust the ringing level from the front panel using the volume up down keys Check that the Ring Type selected in the Settings menu is not the Silent Ring 20 Verify successful outbound or inbound calling e Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure dial tone is present and place a call to another extension or number Check that the displa
26. u 3 Jun 3 28 10018 11 hu 24 Jun 3 28 10018 10028 11 Fwd hu 24 Jun 3 28 10015 10018 11 Fwd Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances More than one call appearance is useful if there is an active call and an incoming call arrives on the same line In the example shown there is in an outbound call with Bob Smith The second figure shows an incoming call from Jim Green To answer this incoming call put the original call on Hold or press the CZJ key to access the new call Soft key labels will be updated on the display with these options 1 Answer this incoming call 2 Reject the second incoming call 3 Forwrd the incoming call to another extension Answering the incoming call places the origi nal on Hold and refreshes the soft key labels as indicated last figure If more than one call appearance is in use one will appear on the display and the total number will be indicated by a counter at the top right corner of the display For example 2 3 indicates that the call on the display is the second one out of a total of three A user can also place another outbound call on the same first line Press Hold during the first call and press NewCall to obtain dial tone for a second call Shared Lines The phone supports shared lines If two phones share a line an incoming
27. uration or new software There are two ways to reboot the phone gt Simultaneously press and hold the Do Not Disturb Hold and Volume keys highlighted in the figure for more than 3 seconds gt Press and select Settings Advanced Restart Phone the user password is required to access this menu The reboot process will begin and is complete when the idle display is shown 098909 2060 65 0 9 In the case of problems it may be possible to restore normal operation of your phone without rebooting Contact your system administrator before attempting to reboot the phone Text Messaging You can send and receive Text messages on your phone SIP Instant Text Mes saging is supported in real time Received messages will be indicated by a flashing Message Waiting Indicator LED on the To read text messages 1 Press and select Fea tures Messages Instant Messages OR Press the InstMsg soft key to read a message just received Optional If multiple lines are in use select from which line mes sages are to be retrieved front of the phone and optionally a visual notification on the display Messages appear first to last in sent order Press the Next or Prev soft keys to cycle through messages in order 17 To send a text message 1 2 Presence Status Buddy Lists Press and select Fea tures Messages Instant Messages Optional If multipl
28. use harmful interference and 2 This device must accept any interferences received including interference that may cause unde sired operation Class B Digital Device or Peripheral Note This equipment is tested and com plies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interfer ence to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any chang es or modifications not expressly approved Installation Instructions Installation must be performed in accor dance with all relevant national wiring rules and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is con nec
29. ustomer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this ex press warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered
30. wers and talk to them before completing the transfer Press the Split soft key to put the first call on hold and keep the second call as the active call Transfer may be cancelled during estab lishment by pressing the Cancel soft key The original call is resumed on Noy 22 2 23 4 Bob Smith 337 05 28 old __ 11 Hor Redial Press to dial the last call placed from your phone To redial another previously dialed number press the Menu soft key and select Features Call Lists then Placed Calls You will see a list of previously placed calls Choose the number you wish to redial and press Dial Call Forwarding Calls may be forwarded to another exten sion as follows 1 Press the Fwd soft key from phone s idle display or press and select Features and Fwd at any time 2 Optional If multiple lines are in use select which line to forward 3 Enter a number or URL to forward all future calls to 4 Press the Enable soft key to confirm Call Forwarding Idle display returns with a moving arrow on the line label to confirm Call Forward ing enabled Volume Adjustment Press the volume keys to adjust receiver volume during a call Pressing these keys in idle state adjusts the ringer volume 10 To turn call forwarding off 1 Press the Fwd soft key from the phone s idle display or press and select Features and Fwd at any time 2 Optional If multiple lines are
31. y changes in response Verify successful outbound or inbound calling e As No Display above No Audio Headset Verify correct connections No Response from Feature Key Presses Ensure the headset is plugged into the jack marked Headset at the rear of the phone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted Verify phone is in active state Display shows Network Link is Down Make a call to the phone to check for inbound call display and ring ing as normal If successful try to press feature keys within the call to access Directory or Buddy Status for example Verify LAN cable is properly connected Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator 21 Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted Press followed by Status and Lines to confirm line is actively registered to the server Reboot the phone to attempt re registration to the server Press followed by Status and Network Scroll down to verify LAN port is Active Reboot the phone to attempt re registration with the server Part 15 Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the fol lowing two conditions 1 This device may not ca
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