IBM ServicePac PC966
Contents
1. 8hr 8hr 8hr 8hr IBM Europe Middle East and Africa Services Announcement ZS09 0164 Com Com com com Com Com com com com com com com com Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix IBM is a registered trademark of International Business Machines Corporation Eligible machine type 8489 8487 8486 8488 8648 7984 7976 7992 8837 7978 7974 7973 4363 4362 7940 7941 7975 8847 8877 8864 8878 7985 7979 8840 8848 7969 8841 8866 7977 8865 8863 7943 8855 7163 8872 8874 8879 7141 1701 8485 8849 4347 4364 8490 8491 4365 4194 4368 4192 4193 1733 7948 4190 4367 5 54Y4710 PC965 1YR 8hr Pw Com Fix 1700 Note All models are covered in machine type list above unless stated otherwise Maintenance service upgrade MSU Maintenance Service Upgrade enhances the level of service from the Base Maintenance Service associated with the machine type and model Maintenance Service Upgrades can include single elements or combinations of 1 Extended hours of coverage 2 Upgraded service delivery method SDM 3 Higher level of response time objective Terms and eligibility requirements Service delivery method IBM On site Repair IOR Repair is performed at customer site If the machine cannot be fixed with the help of IBM remote support the repair activity is performed by an IBM representative at2. The following one year on site 8 hour committed service offerings 7 days x 24 hour coverage are only available to e Poland e Czech Republic e Slovakia e Croatia e Romania e Hungary e Slovenia e Switzerland e Russia e Turkey IBM Europe Middle East and Africa Services Announcement ZS09 0164 PW PW PW PW PW PW PW PW PW PW PW PW PW PW PW com com com com com com com com Com Com Com Com Com Com com Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix IBM is a registered trademark of International Business Machines Corporation 7979 7985 8840 7969 8848 8841 8866 8863 8865 8855 8872 8874 8879 1701 7141 4347 4364 4365 8485 8490 8491 8849 4194 4368 4192 4193 1733 7977 7948 7943 7163 1700 4190 4367 4 ServicePac part number 54Y4694 54Y4695 54Y4697 54Y4698 54Y4699 54Y4700 54Y4701 54Y4702 54Y4703 54Y4704 54Y4705 54Y4706 54Y4707 54Y4708 54Y4709 I D Pc949 PC950 PC952 PC953 PC954 PC955 PC956 PC957 PC958 PC959 PC960 PC961 PC962 PC963 PC964 ServicePac description 1YR 8hr PW Com Fix 1YR 8hr PW Com Fix 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 8hr 8hr 8hr 8hr 8hr 8hr 8hr 8hr 8hr
3. IBM Europe Middle East and Africa Services Announcement ZS09 0164 dated August 11 2009 IBM Committed Post Warranty ServicePacs offer committed service maintenance for IBM System X LERO 1 Overview 7 Prices 1 Availability date 7 Announcement countries 2 Description Overview This range of IBM ServicePac products delivers hardware maintenance or maintenance upgrade coverage in an electronic format ServicePac is available through the same IBM Business Partners who sell the related IBM hardware With these ServicePac offerings you get an off the shelf upgrade solution the same time that you purchase the IBM machine The number of unique ServicePac offerings is kept to a minimum with each part number supporting a range of machine types To select the correct ServicePac for a particular machine type you can use a selection guide that includes a complete list of machine types with cross references Alternatively ServicePac details can be found at http www developer ibm com cod spst servicepac extProductSelectorWWW do You can order ServicePac offerings by part number through SAP in the same way you order IBM products The simple registration process ensures that you receive fast and efficient coverage To be eligible for service you must purchase a ServicePac within 30 days of the purchase of the machine type to which it applies You must also register a ServicePac offering within 15 days of purchase by completing the Service
4. Pac online registration at http www ibm com servicepac Availability date August 11 2009 IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 1 Services Announcement ZS09 0164 Description Affected ServicePac part numbers and their associated machine types System x ServicePac committed service Warranty and Maintenance Upgrades The following one year on site 6 hour committed service offerings 7 days x 24 hour coverage are only available to e Germany e Austria ServicePac part number 46D4150 46D4151 46D4152 46D4153 46D4154 46D4155 46D4156 46D4157 46D4158 46D4159 I D PC745 PC746 PC747 PC748 PC749 PC750 PC751 PC752 PC753 PC754 ServicePac description Eligible machine type 1YR 6hr PW Com Fix 8486 8487 8488 8489 1YR 6hr PW Com Fix 4362 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 6hr 6hr 6hr 6hr 6hr 6hr 6hr 6hr IBM Europe Middle East and Africa Services Announcement ZS09 0164 com com com com com com com com 4363 7973 7974 7976 7978 7984 7992 8648 8837 7940 7941 Fix 7975 Fix 8847 8864 8877 8878 Fix 7979 7985 8840 Fix 7969 8848 Fix 8841 8866 7977 Fix 7943 8863 8865 Fix 8855 7163 Fix 8872 8874 8879 1701 7141 IBM is a registered trademark of International Business Machines Corporati
5. dent disaster misuse abuse non IBM modifications of the machine attachment of non IBM features or by unauthorized service on the machine IBM does not warrant the loss or corruption of data or programs The customer is responsible for the reconstruction of lost or corrupted programs Items classified as consumable supplies or accessories are not covered under this service offering To be eligible for service you must follow the registration instructions on the registration e mail received upon purchase and must successfully register the ServicePac offering Hours of coverage e 9x5 coverage 9 hours per day Monday through Friday excluding public and national holidays e 24x7 coverage 24 hours per day Monday through Saturday 365 days a year IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 6 Services Announcement ZS09 0164 Limitations with respect to replacements or to parts for upgrades Products classified as consumable supplies such as peripheral devices and accessories such as external displays are not covered by this service Repair parts and replacement machines which may be furnished on an exchange basis may not be new but will be in good working order All replaced parts and machines become the property of IBM Some parts of IBM machines are designated as customer replaceable units CRUs enabling you to replace these parts CRU information and re
6. on 2 46D4160 Pc755 1YR 6hr PW Com Fix 4347 4364 4365 8485 8490 8491 8849 54Y4711 PC966 1YR 6hr PW Com Fix 4368 4194 54Y4712 PC967 1YR 6hr PW Com Fix 4192 4193 54Y4713 PC968 1YR 6hr PW Com Fix 1733 54Y4714 PC969 1YR 6hr PW Com Fix 7948 54Y4715 PC970 1YR 6hr Pw Com Fix 4190 4367 40Y5885 PC971 1YR 6hr Pw Com Fix 1700 The following one year on site 24 hour committed service offerings 7 days x 24 hour coverage are only available to e Poland e Czech Republic e Slovakia e Romania e Hungary e Slovenia e Switzerland e Germany e Croatia e Austria e Russia e Turkey ServicePac Eligible part ServicePac machine number I D description type 46D4172 PC756 1YR 24hr Pw Com Fix 8486 8487 8488 8489 4604173 PC757 1YR 24hr Pw Com Fix 4362 4363 7973 7974 7976 7978 7984 7992 8648 8837 7940 7941 4604174 PCc758 YR 24hr Pw Com Fix 7975 4604175 PC759 1YR 24hr Pw Com Fix 8847 8864 8877 8878 IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 3 Services Announcement ZS09 0164 46D4176 Pc760 1YR 24hr 46D4177 PC761 1YR 24hr 46D4178 PC762 1YR 24hr 46D4179 PC763 1YR 24hr 4604180 PC764 I1YR 24hr 46D4181 PC765 1YR 24hr 46D4182 PC766 1YR 24hr 40Y5886 PC972 1YR 24hr 40Y5887 PC973 1YR 24hr 40Y5888 PC974 1YR 24hr 40Y5889 PC975 1YR 24hr 40Y5890 PC976 1YR 24hr 40Y5891 PC977 1YR 24hr 40Y5892 PC978 1YR 24hr 40Y5893 PC979 1YR 24hr
7. placement instructions are shipped with the IBM machine They are also available upon request You may be given the option of installing a CRU yourself or may request IBM to install it as part of this service You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU Certain machines require machine code or licensed internal code LIC such as microcode or system code to correctly function For such machines you are responsible for downloading designated machine code and LIC updates from an IBM Web site or from other electronic media and following the instructions that IBM provides For a full definition of IBM maintenance services visit http www ibm com services europe maintenance operational guides html Prices For pricing information contact your IBM representative or your IBM Business Partner Announcement countries Announcement is restricted to the following countries e Germany e Poland e Czech Republic e Slovakia e Croatia e Romania e Hungary e Slovenia e Austria e Switzerland e Russia e Turkey Trademarks IBM and ServicePac are registered trademarks of IBM Corporation in the United States other countries or both Other company product and service names may be trademarks or service marks of others Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standa
8. rd agreements terms conditions and prices in effect at the time IBM reserves the right to modify or withdraw this announcement at any time without notice This announcement is provided for IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 7 Services Announcement ZS09 0164 your information only Reference to other products in this announcement does not necessarily imply those products are announced or intend to be announced in your country Additional terms of use are located at http www ibm com legal us en For the most current information regarding IBM products consult your IBM representative or reseller or visit the IBM worldwide contacts page http www ibm com planetwide IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 8 Services Announcement ZS09 0164
9. the customer s site The term screening refers to the initial remote problem determination PD or problem source identification PSI activity on a customer s service request that is performed by technical support personnel Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled Call screening results in the creation of the initial action plan to resolve the service request IBM Courier Exchange ICE Machine exchange at customer site If the warranty service is required call IBM support If the machine cannot be fixed with the help of IBM remote support the defective machine is exchanged for a machine that is in good working order by an IBM designated courier The customer is responsible for disconnecting the defective machine and activating the replacement machine ServicePac response time Committed service means that IBM will guarantee to restore the affected machine to good working order within an average of 6 8 or 24 hours from the time the problem is initially reported to IBM This committed service time is dependent on the ServicePac part number ordered The restoration of system readiness does not include installation or configuration of system and application software These ServicePac offerings do not cover the repair of damage to the machine caused by failure to provide a suitable environment as prescribed by IBM acci
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