Cisco UC520-24U-4BRI-K9
Contents
1. Network Security Features and Benefits Security is a fundamental part of the Cisco Unified Communications 500 Series Table 3 summarizes the security features 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 11 of 19 Table 3 Data Sheet a Secure Networking Features and Benefits Feature Benefit Cisco IOS Firewall Sophisticated security and policy enforcement provides features such as stateful application based filtering context based access control CBAC per user authentication and authorization real time alerts and transparent firewall Cisco Easy VPN The Cisco Unified Communications 500 Series eases administration and management of point to point VPNs by actively pushing new security policies from a single headend to remote sites Note Maximum of 10 VPN tunnels are supported on the platform Standard 802 1x support on integrated switching Standard 802 1x applications require valid access credentials that make unauthorized access to protected information resources and deployment of unsecured wireless access points more difficult Network Address Translation NAT NAT simplifies and reduces costs associated with global IP address allocation and management Only a single registered IP address is required to support all users on an entire LAN infrastructure Firewall Features and Benefits Security is a fundamental2. 100A 100 to 240V 30 to 60A 100 to 240V Maximum inline power 82W 82W distribution Power dissipation AC without 80W 95W IP phone support 90W including external adapter Power dissipation AC with IP 175W 200W phone support for IP phones 180W including external adapter Environmental Specifications Operating temperature 32 to 104F 0 to 40 32 to 104F 0 to 40 Operating humidity 10 to 85 noncondensing operating 5 to 95 noncondensing nonoperating Nonoperating temperature 4 to 149F 20 to 65 4 to 149 20 to 650 Operation altitude 104F 40 at sea level 87 8F 31 at 6 000 ft 1800m 77 F 25 at 10 000 ft 3000m 34 7F 1 5 per 1 000 ft 104F 40 at sea level 87 8F 31 at 6 000 ft 1800m e 77 F 25 at 10 000 ft 3000m 34 7F 1 5 per 1 000 ft Dimensions H x W x D 2 625 x 10 5 x 11 05 in 6 67 x 26 67 x 28 07 cm 3 5 x 17 5 x 14 in 8 89 x 44 45 x 35 56 cm Power supply dimensions H x Wx D 1 7x4x7 5 in 4 3 x 10 16 x 19 05 cm Internal power supply Rack height 1 5 rack unit RU 2Rus Weight fully configured 8 Ib 3 63 kg 14 5 Ib 6 58 kg Power supply weight 3 Ib 1 36 kg Internal Noise level minimum and maximum Normal operating temperature lt 78F 25 6 34 dBA gt 78F 25 6 through lt 104F 40 37 dBA gt 104F 40 42 dBA Normal opera
3. Additionally the cost benefits of converging data voice and video on a single network are adding to the rapid acceptance of this technology Because it is integrated into a single system Cisco Unified Communications 500 Series for Small Business enhances the advantages of convergence by offering the following benefits 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 7 of 19 Data Sheet e Cost effective operations through a single integrated voice and data platform for all small office needs This highly reliable platform provides robust QoS and the right level of security encryption and firewall to deliver enhanced VPN services to meet small business needs The system delivers integrated IP telephony voicemail and Automated Attendant functions allowing you to deploy one device to address all your business needs thereby simplifying management maintenance and operations and delivering a lower total cost of ownership TCO e Sophisticated key system and private branch exchange PBX capabilities Small businesses have different workflows and require specialized features to support their work practices The Cisco Unified Communications 500 Series delivers a robust set of telephony features for the small office and delivers unique value added capabilities through XML These capabilities which cannot be delivered by traditional systems enhance the productivity of the end
4. Silent ringing options Automatic line selection for outbound calls e Call Forward on Busy No Answer and All e Call Forward All restriction control Do Not Disturb DND Feature ring with DND set IP phone display of DND state Dial plan pattern load on SIP phones Diversion of calls directly to voicemail Customization of soft keys Enable and disable Call Waiting notification per line Call Waiting with overlay Directory Number Call Waiting Ring Dual line appearances per button After hours toll bar override Auto answer with headset European date formats Hook flash pass through across analog PSTN trunks Idle URL Periodically pushes messages or graphics on IP phones Last Number Redial Local Name Directory Lookup On Hook Dialing Station Speed Dial with configuration changes from IP phone System Speed Dial for 10 000 numbers Silent and Feature Ring options SIP based Line Side Subscribe providing basic presence of phone status Access features using soft keys or feature access codes Remote teleworker IP phone support Dynamic Hunt Group Join or Leave Support for fax machines on FXS ports using H 323 Skinny Client Control Protocol SCCP and SIP XML application services on Cisco Unified IP phone displays Station to station video telephony using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints PSTN interfaces and features Analog FXO Loop and Ground Start Basic Rate Interface BRI sup
5. VIC FXO universal VIC2 2BRI NT TE 2 port VIC card BRI NT and TE 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 15 of 19 Data Sheet VWIC2 1MFT T1 E1 1 port VWIC T1 E1 for voice ISDN PRI and CAS data is not supported WLAN Specifications Table 8 lists the WLAN specifications of the Cisco Unified Communications 500 Series Table 8 WLAN Specifications Feature Description WLAN hardware e 802 11b g Automatic rate selection for 802 1 1b g RP TNC connectors for field replaceable external antennas antenna options for extended coverage Antenna diversity Indoor range 1 Mbps at 320 ft 97 54m Wireless Ethernet Compatibility Alliance WECA interoperability Default antenna gain 2 2 dBi WLAN software Options to maximize throughput or maximize range Software configurable transmit power Wireless Multimedia WMM certification Service Set Identifier SSID globalization WLAN security 802 1X 802 11e WPA and AES WPA2 EAP authentication Cisco LEAP PEAP and Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP FAST e Static and dynamic WEP e Temporal Key Integrity Protocol Simple Security Network TKIP SSN encryption e MAC authentication and filter e User database for survivable local authentication using LEAP and EAP FAST e Configurable limit to the number of wireless clients e
6. in hardware based encryption acceleration that offloads IP security IPSec Advanced Encryption Standard AES Data Encryption Standard DES and Triple DES DES encryption and VPN processes to provide increased VPN throughput on the Cisco Unified Communications 500 Series platform Wireless Mobility Services The 8 and 16 user models of the Cisco Unified Communications 500 Series support an optional integrated WLAN access point for secure WLAN connectivity As part of the Cisco Smart Business Communications System the Cisco Unified Communications 500 Series also supports the Cisco 521 Wireless Express Access Point In addition for best in class wireless mobility the Cisco 526 Wireless Express Mobility Controller can be added to create a unified system of access points Deploying these access points enables your business to add WLAN telephony as well as wireless access to data applications Wireless services allow greater mobility for employees partners and customers resulting in increased productivity Note The 24 32 and 48 user models of the Cisco Unified Communications 500 Series do not support an optional integrated WLAN access point These models can use the Cisco 521 Wireless Express Access Point and the Cisco 526 Wireless Express Mobility Controller to enable WLAN functions 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 5 of 19 Data Sheet a Cisco Configuration Assista
7. level of professionalism productivity and customer service available to small business customers with built in Automated Attendant and advanced voicemail capabilities With Professional Automated Attendant all calls can be handled efficiently and reliably 24 hours a day Callers can dial by extension number of the group or person they are trying to reach or use the Dial by Name feature when they do not know a specific extension Voicemail extends your organization s productivity by allowing employees to access messages at any time from any telephone Both internal and external calls to a busy or unattended phone are forwarded to the user s voicemail box and are greeted with the user s personalized greeting Integrated messaging allows you to check your voicemail using Internet Mail Access Protocol IMAP email clients including Microsoft Outlook Outlook Express or Lotus Notes You can also access voicemail features using the XML display on Cisco Unified IP phones Ethernet connectivity with quality of service QoS Ethernet connectivity is provided for IP phones or wireless access points by PoE ports that provide connectivity speeds for up to 100BASE T Ethernet technology without the need for additional power modules Most Cisco Unified IP phones include a 10 100 switch with QoS to provide PC desktop connectivity to the network Optimized QoS is provided for IP phone and desktop configurations The QoS level helps ensure that voi
8. user and the business e Remote maintenance and troubleshooting You can use the industry standard Cisco IOS Software command line interface CLI or user friendly GUI to configure and administer the Cisco Unified Communications 500 Series system The Cisco Unified Communications 500 Series appliance offers the feature set available with Cisco Unified Communications Manager Express 4 2 and Cisco Unity Express 3 2 Note Cisco Unified IP Phone 500 Series work exclusively with the Cisco Unified Communications 500 Series for Small Business and cannot be used with other Cisco call processing platforms Cisco Configuration Assistant Release 1 6 and Cisco IOS Software Release 12 4 11 XW7 are required in order for the 521G and 524G phones to be recognized by the Unified Communications 500 Series Cisco Configuration Assistant Release 1 7 and Cisco IOS Software Releases 12 4 11 XW9 or 12 4 20 T are required for the 521SG and 524SG phones Table 2 summarizes the unified communications features 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 8 of 19 Data Sheet Tt Table 2 Cisco Unified Communications 500 Series for Small Business Features Feature Benefit End user phone features Multiline appearances on phone Attendant console functions using Cisco Unified IP Phone Expansion Module 7914 or PC based attendance console e Fast Transfer Blind or consult Busy Lamp Field e
9. 20 switch UC520 16U 2BRI K9 16 User configuration with 2 BRI trunks BRI 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires an eight 8 port Cisco Catalyst Express 520 switch UC520W 16U 2BRI K9 16 User configuration with 2 BRI trunks BRI 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Integrated Wireless Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires an eight 8 port Cisco Catalyst Express 520 switch UC520 24U 8FXO K9 24 User configuration with 8 PSTN FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion e Feature licenses for user configurations of call control voicemail and Cisco Unified IP Phones Note requires a twenty four 24 port Cisco Catalyst Express 520 switch 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 17 of 19 Data Sheet a UC520 24U 4BRI K9 e 24 User configuration with 4 BRI trunks BRI 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires a twenty four 24 port Cisco Catalyst Express 520 switch UC520 32U 8FXO K9 e 32 User configuration with 8 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion e Feature lice
10. AN access point These models can use the Cisco 521 Wireless Express Access Point and the Cisco 526 Wireless Express Mobility Controller to enable WLAN functions Table 5 summarizes wireless features Table 5 Wireless Features and Benefits Feature Benefit WLAN connectivity The 802 11b g integrated access point available only on the 8 and 16 user Cisco Unified Communications 500 Series models can be used to provide integrated WLAN connectivity to mobile clients voice and data resulting in mobility and enhanced productivity for users The integrated 802 11b g access point in the Cisco Unified Communications 500 Series supports up to 54 Mbps connections Cordless WLAN IP phones allow users to be mobile and more productive 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 12 of 19 Data Sheet oT Enhanced security Enhanced security is provided with support for Wi Fi Protected Access WPA and WPA2 including authentication with 802 1x and Cisco LEAP Protected Extensible Authentication Protocol PEAP dynamic Wired Equivalent Privacy WEP or static WEP WLAN VLANs and 802 1q e are also supported these features prioritize voice and video traffic with queuing Employee and guest WLAN access is through separate VLANs Summary The Cisco Unified Communications 500 Series for Small Business is a simple smart and affordable solution des
11. Afeafe CISCO Data Sheet Cisco Unified Communications 500 Series for Small Business The Cisco Smart Business Communications System SBCS enables businesses to enhance how they reach serve and retain customers It is an affordable system that gives your staff anytime anywhere access to business information and applications making it easier than ever to communicate with customers and each other Product Overview Cisco Unified Communications 500 Series for Small Business a critical part of the Cisco Smart Business Communications System is an affordable appliance that provides voice data voicemail Automated Attendant video security and wireless capabilities while integrating with existing desktop applications such as calendar e mail and customer relationship management CRM programs This easy to manage platform supports up to 50 with expansion capabilities to allow up to 64 phones and voicemail boxes users and flexible deployment options based on your needs a wide array of IP phones public switched telephone network PSTN interfaces and Internet connectivity Figure 1 Figure 1 Cisco Unified Communications 500 Series 8 and 16 User Configuration Figure 2 Cisco Unified Communications 500 Series 24 and 32 User Configuration 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 1 of 19 Data Sheet eee Figure 3 Cisco Unified Communications 500 Serie
12. Business hours schedule Script editor Graphical scripting tool that creates customized Automated Attendant menu flows Support for time of day and day of week routing Unlimited menu items and unlimited nesting Administration through telephony Ability to record Automated Attendant prompts from phone or computer Capability to create and manage broadcast messages Ability to record spoken names for remote users Emergency alternate greeting Alerts callers to temporary schedule changes due to snow holidays etc For additional information about Automated Attendant features please visit http Awww cisco com go cue Configuration and Preconfigured to allow for connection of phones and PSTN lines to start using system upon management startup Automatic assignment of extensions and voicemail boxes for phones for ease of deployment and future phone additions Extension assigner that allows replacement of phones using simple easy to follow voice prompts Windows GUlI based Cisco Configuration Assistant for complete system setup customization and management included Simple Network Management Protocol SNMP support with Cisco Unified Operations Manager or third party management consoles For additional information about Cisco Configuration Assistant please visit http www cisco com go configassist For additional information about Cisco Monitor Director and Cisco Monitor Manager please visit http www cisco com go sbnm
13. Configurable RADIUS accounting for wireless clients e Preshared keys PSKs Workgroup Bridge Association SSIDs and Service Set 3 Identification List SSIDL Wireless VLANs 3 Encrypted wireless VLANs 3 Multiple Basic SSIDs 1 MBSSIDs Localization The Cisco Unified Communications 500 Series supports the localization available on Cisco Unified Communications Manager Express 4 2 and Cisco Unity Express 3 2 Table 9 summarizes the localization supported on the platform Table 9 Localization Support Language Variation Phone Prompts Cadences and Voicemail Prompts Network Tones English United States Y Y German Y Y French European Y Y Spanish European Y Y Italian Y Y Portuguese Brazilian N Y 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 16 of 19 Data Sheet a Spanish Latin American N Y Danish Y Y English British Y Y Japanese Y Y Spanish Mexican N Y French Canadian N Y Chinese Mandarin Y Y Korean Y Arabic N Y Dutch N Y Russian N Y Swedish N y Turkish N Y Note Additional languages may be supported on Cisco Unified IP phones for more information visit http Awww cisco com go ipc Ordering Information To order find a Cisco Partner near you http www cisco com go partnerlocator Table 10 Ordering Information Part Number
14. Description UC520 8U 4FXO K9 8 User configuration with 4 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for call control voicemail and Cisco Unified IP Phones UC520W 8U 4FXO K9 8 User configuration with 4 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Integrated Wireless Feature licenses for call control voicemail and Cisco Unified IP Phones UC520 8U 2BRI K9 8 User configuration with 2 BRI trunks BRI 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for call control voicemail and Cisco Unified IP Phones UC520W 8U 2BRI K9 e 8 User configuration with 2 BRI trunks BRI 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Integrated Wireless Feature licenses for call control voicemail and Cisco Unified IP Phones UC520 16U 4FXO K9 16 User configuration with 4 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires an eight 8 port Cisco Catalyst Express 520 switch UC520W 16U 4FXO K9 16 User configuration with 4 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Integrated Wireless e Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires an eight 8 port Cisco Catalyst Express 5
15. Mbps LAN e One 10 100 WAN uplink e One 10 100 Ethernet expansion port Voice expansion slots 1 voice interface card VIC slot to support Cisco VIC modules listed in Table 6 for voice and fax MOH Single 3 5 mm audio port Integrated hardware based Yes encryption Integrated inline PoE ports 8 built in PoE ports FXS and DID ports 4 built in FXS ports DID is available via additional module listed in table 6 below PSTN interfaces 4 to 12 FXO ports or 2 to 6 BRI ports VIC slot can be used to add interfaces in some FXO BRI or T1 E1 configurations Fixed 48 user configuration is also available with integrated T1 E1 interface Accessory T1 E1 VWIC interface card Available for use in the 8 16 24 and 32 user UC500 models VIC slot can be used to add this T1 E1 interface card Console port up to 115 2 1 kbps Voicemail ports 6 ports for voicemail and Automated Attendant Deployment Options Desktop wall mount and rack mount rack 19 in 48 26 cm rack mount mount requires an optional rack mount bracket Power Requirements 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 13 of 19 Data Sheet a Power supply External Internal AC input voltage 100 to 240 VAC 100 to 240 VAC AC input frequency 50 to 60 Hz 50 to 60 Hz AC input current 4 to 2A 100 to 240V 3 to 1 5A 100 to 240V AC input surge current 50 to
16. PCNow PIX PowerPanels ProConnect ScriptShare SenderBase SMARTnet Spectrum Expert StackWise The Fastest Way to Increase Your Internet Quotient TransPath WebEx and the WebEx logo are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0807R Printed in USA C78 393042 07 08 08 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 19 of 19
17. Series visit http www cisco com go uc500 or contact your local Cisco account representative Cisco Partners can also visit http Awww cisco com web partners sell smb products sbcs html Afeafe ans Americas Headquarters Asia Pacific Headquarters Europe Headquarters C l S C 0 Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV San Jose CA Singapore Amsterdam The Netherlands Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices CCDE CCENT Cisco Eos Cisco Lumin Cisco Nexus Cisco StadiumVision Cisco TelePresence the Cisco logo DCE and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn and Cisco Store are service marks and Access Registrar Aironet AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study IronPort the IronPort logo LightStream Linksys MediaTone MeetingPlace MeetingPlace Chime Sound MGX Networkers Networking Academy Network Registrar
18. additional ports of 10 100 PoE this switch ships with a predefined software configuration that enables it to work immediately with the Cisco Unified Communications 500 Series platform The Cisco Unified Communications 500 Series supports static routing and routing between VLANs and the built in interfaces Firewall for Network Security Security is a fundamental element of any network and Cisco products play an important role in embedding security at the customer s access edge The Cisco IOS Firewall is a stateful inspection firewall available with the Cisco Unified Communications 500 Series Built from market leading Cisco PIX Firewall Software technologies the Cisco IOS Firewall is a base feature on the Cisco Unified Communications 500 Series platform it is ideal for protecting the WAN entry point into the network Virtual Private Networking VPNs carry private data over a public network and extend remote access to users over a shared infrastructure Maintaining the same security and management policies as private networks VPNs are the most cost effective means of establishing point to point connections between remote users and a central network VPNs have been the fastest growing form of network connectivity and Cisco takes this approach to a new level by making VPN functions an integral part of the Cisco Unified Communications family of products The Cisco Unified Communications 500 Series supports a maximum of 10 VPNs and includes built
19. al or external source Night Service Bell or Call Forwarding Overlay extensions for enhanced call coverage Called name display for overlay extensions Paging Internal through IP phones or to external system Per call caller ID blocking Secondary dial tone Additional system speed dial option through XML service Time of day and day of week call blocking Customizable called name display Basic automatic call distributor B ACD three queues with Automated Attendant and call statistics Display of number of calls in queue on IP phone Agent log in and log out of B ACD hunt group Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security TLS For additional information about Cisco Unified Communications Manager Express features please visit http Awww cisco com go ccme 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 10 of 19 Data Sheet Voice messaging e Integrated voicemail and Automated Attendant solution using Cisco Unity Express e Complete yet concise telephony user interface TUI tutorial Takes the user step by step through the mailbox setup process minimizing the need for administrator assistance saving time and money Full range of commonly used voicemail features e Comprehensive voicemail feature set Replying forwarding saving messages message tagging for privacy or urgenc
20. at a lower price point Table 1 summarizes the features and benefits of the Cisco Unified Communications 500 Series Table 1 Platform Features and Benefits Feature Benefit Solution packaging The solution offers various fixed configurations eliminating the guesswork from configuration Each configuration is equipped with the appropriate number of feature licenses for call processing voicemail and Cisco Unified IP phones simplifying the product structure A modular slot is available in most of the configurations allowing expansion of the system with additional PSTN or analog station interfaces The appropriate number of fixed digital signal processors DSPs is packaged with each configuration 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 6 of 19 Data Sheet a Default system configuration Although packaged to support various deployment configurations the solution comes with a Cisco Smart Assist predefined configuration from the factory allowing for rapid deployment of the product in the field Preassigned phone extensions Dial plan Voice and data VLANs Firewall settings With the appropriate licensed base platform expanding the system is easy simply connect the companion Cisco Catalyst Express 520 Switch and connect phones to the new PoE Ethernet ports Integrated voicemail and Automated Attendant Voice messaging raises the
21. ce over IP VoIP traffic takes precedence Voice and data traffic have separate VLANs Port security limits unauthorized access to the network Power failover A power failover feature on the base configuration allows access to the PSTN line if a power outage occurs When power is lost the first foreign exchange office FXO PSTN trunk is directly connected to foreign exchange station FXS analog port allowing for calls to be placed and received Recorded announcements for callers Music on Hold MOH The process for providing customized MOH announcements is simplified with a dedicated MOH port allowing small business owners to play recorded announcements to their callers by simply plugging the audio source into the provided 3 5 mm mini jack You can also use wav files stored on flash memory of the system MOH is an audio stream that is played to PSTN and VoIP G 711 or G 729 callers who are placed on hold reassuring the callers that they are still connected to the called party Deployment options Depending on the configuration the Cisco Unified Communications 500 Series can be deployed as a desktop unit wall mounted or installed in a standard 19 inch 48 26 cm rack with an optional rack mount kit Unified Communications Features IP telephony is currently experiencing tremendous growth accelerated by access to value added features and applications that only IP telephony can provide to the end user
22. ger Express is a Cisco IOS Software solution embedded in the Cisco Unified Communications 500 Series appliance that provides call processing for Cisco Unified IP Phones Simple to deploy administer and maintain Cisco Unified Communications Manager Express is a reliable feature rich telephony solution Cisco Unity Express Embedded Cisco Unity Express helps enable voicemail desktop messaging and Automated Attendant services for increased customer service and a rich employee communications experience Cisco Unified CallConnectors for Windows PC Applications The Cisco Unified Communications 500 Series integrates with common Windows desktop applications to give your business access to productivity gains once available only to large businesses With Cisco Unified CallConnectors you can integrate your Cisco Unified IP Phones with common business applications including Microsoft Outlook Internet Explorer Microsoft Dynamics CRM or Salesforce com CRM 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 4 of 19 Data Sheet LAN Switching and Routing The Cisco Unified Communications 500 Series has an integrated managed Ethernet switch that provides eight ports of 10 100 PoE optimized for integration with the Cisco Smart Business Communications System Additionally you can expand the system capacity by connecting the recommended Cisco Catalyst Express 520 Series Switch Providing 8 to 24
23. he executive suite at home on the road or in a branch office Figure 4 Figure 4 Cisco Unified IP Phone Portfolio 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 3 of 19 Data Sheet aT Cisco Unified IP Phones 500 Series The Cisco Unified IP Phones 521G 521SG 524G and 524SG Figure 5 are a set of entry level IP phones that provide key system type functionality built specifically for use with Cisco s Unified Communications 500 Series platforms These phones can be used to handle low to moderate telephone traffic The Cisco Unified IP Phone 521G and 521SG are single line IP phones with two call line appearances The Cisco Unified IP Phone 524G and 524SG are four line IP phones with eight call line appearances Four dynamic soft keys on each phone guide you through core business features and functions while a backlit monochrome pixel based display combines intuitive features calling information and device system information The Cisco Unified IP Phones 521G 521SG 524G and 524SG offer IEEE 802 3af PoE or local power through an optional power adapter Figure 5 Cisco Unified IP Phone 500 Series The phones in the Cisco Unified IP Phone 500 Series work exclusively with the Cisco Unified Communications 500 Series for Small Business and cannot be used with other Cisco call processing platforms Cisco Unified Communications Manager Express Cisco Unified Communications Mana
24. ics CRM or Salesforce com CRM e An ability to expand switching capabilities through a connection to Cisco Catalyst Express 520 Series Switches which provide an additional 8 to 24 ports Cisco Unified IP Phones As a key component of the Cisco Unified Communications 500 Series Cisco Unified IP Phones and communications devices are designed to take full advantage of converged voice and data networks These devices offer the convenience and user friendliness found in business phones and can help improve productivity by meeting the needs of different users throughout your organization 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 2 of 19 Data Sheet a The Cisco Unified IP Phone portfolio provides the following e IP Phones with LCD displays including dynamic soft keys for call features and functions e Support for information services including Extensible Markup Language XML capabilities to extend IP phone systems giving you access to a variety of information such as stock quotes employee directories and Web based content Cisco Unified IP Phones provide a complete IP phone system portfolio with ease of use excellent audio quality increased accessibility for people with disabilities ergonomic physical design and advanced services and features The Cisco Unified IP Phone portfolio includes options for use from wherever you are the company lobby the manufacturing floor t
25. igned specifically for growing businesses with 8 to 50 employees per site It integrates industry leading business class proven unified communications technologies voice data video security and wireless into one platform and facilitates integration with commonly used desktop applications such as Microsoft Outlook and Outlook Express IBM Lotus Notes and CRM software Functions include Automated Attendant and voicemail PSTN and Internet connectivity and analog phone and fax machine support A wide array of IP phones are supported by PoE ports The Cisco Unified Communications 500 Series also provides the capability for voice video and data networking and allows business owners and employees to be securely connected to the office while they are traveling or working from their home offices Product Hardware Specifications Table 6 lists the Cisco Unified Communications 500 Series chassis specifications Table 6 Specifications of Cisco Unified Communications 500 Series Cisco Unified Cisco Unified Communications 520 Cisco Unified Communications 520 System Communications 500 Series System 8 and 16 user configuration 24 32 and 48 user configuration Packaging Type Desktop or wall mount Rack mount Product Architecture DRAM e Cisco IOS Software 256 MB e Voice messaging 512 MB Compact Flash memory Cisco IOS Software 128 MB e Voice messaging 1 GB Compact Flash Onboard Ethernet ports Eight 10 100
26. ion Assistant 1 8 and above 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 18 of 19 Data Sheet a Cisco SMARTnet Service for SBCS Simple Secure and Affordable Cisco SMARTnet Service for SBCS offers a complete service program for small businesses with as many as 48 users that delivers rapid resolution with a simplified contract that s right for your business Designed for small and medium sized businesses Cisco SMARTnet for SBCS helps protect and secure your data voice and wireless IT assets Choose from a range of service delivery options according to your preferences and needs with a cost effective flexible service plan that includes full voicemail coverage software upgrades and updates and around the clock telephone and Web based support Options include 2 hour 4 hour or next business day advance hardware replacement for rapid issue resolution and a choice of service levels that correspond to the importance of your network to your business Delivered by your trusted partner and backed by Cisco this industry leading support solution is simple affordable and complete Limited 1 Year Hardware Warranty For details about the Cisco Unified Communications 500 Series limited 1 year hardware warranty visit http www cisco com en US products prod_ warranties item09186a00800df3b2 html For More Information For more information about the Cisco Unified Communications 500
27. nses for user configurations of call control voicemail and Cisco Unified IP Phones Note requires a twenty four 24 port Cisco Catalyst Express 520 switch UC520 32U 4BRI K9 e 32 User configuration with 4 BRI trunks BRI 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires a twenty four 24 port Cisco Catalyst Express 520 switch UC520 48U 12FXO K9 e 48 User configuration with 12 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports e Feature licenses for user configurations of call control voicemail and Cisco Unified IP Phones Note requires two twenty four 24 port Cisco Catalyst Express 520 switch UC520 48U 6BRI K9 e 48 User configuration with 6 BRI trunks BRI 4 Analog ports FXS 8 PoE ports Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires two twenty four 24 port Cisco Catalyst Express 520 switch UC520 48U T E F K9 48 User configuration with a T1 E1 interface 4 additional PSTN trunk ports FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for user configurations of call control voicemail and Cisco Unified IP Phones Note requires two twenty four 24 port Cisco Catalyst Express 520 switch UC520 48U T E B K9 48 User configuration with a T1 E1 interface 2 additional BRI trunk ports 4 Analog ports FXS 8 PoE ports 1 VIC slot for expan
28. nt The Cisco Configuration Assistant a PC based intuitive GUI configuration tool is an integral component of the Cisco Smart Business Communications System With a focus on ease of use it simplifies the task of configuring and modifying multiple technologies such as unified communications switching routing security and wireless Features include an interactive topology view front panel views of devices and drag and drop Cisco IOS Software upgrades Figure 6 Figure 6 Cisco Configuration Assistant Application Window Help RO ed G2EC8CrBe 1 I is amp amp configure BB Topology view Smartports x eR GY 100 Y Pony 9 UC520 BRI gt Security Neighbors Teleptieny c3550 ip address Ristirol ss J SEP00169D465DE7 gt Routing J SEP0018BAB9740D gt Device Properties Internet Connection Save Configuration gt g Monitor b eg Maintenance als alo Architecture Features and Benefits The Cisco Unified Communications 500 Series integrates voice data video security wireless and management into one platform It brings unified communications to small businesses and organizations by providing a simplified affordable solution that is easy to configure deploy and manage By combining call control messaging and mobility into one device the Cisco Unified Communications 500 Series eliminates the added costs of multiple servers and provides a solution that is easy to set up and manage
29. part of the Cisco Unified Communications 500 Series Table 4 summarizes the security features Table 4 Secure Networking Features and Benefits Feature Benefit Cisco IOS Firewall Sophisticated security and policy enforcement provides features such as stateful application based filtering context based access control CBAC per user authentication and authorization real time alerts and transparent firewall Cisco Easy VPN The Cisco Unified Communications 500 Series eases administration of point to point VPNs by actively pushing new security policies from a central location to remote sites Note The platform supports a maximum of 10 VPNs Standard 802 1x support on integrated switching Standard 802 1x applications require valid access credentials that make unauthorized access to protected information resources and deployment of unsecured wireless access points more difficult Network Address Translation NAT NAT simplifies and reduces the costs associated with global IP address allocation and management Only a single registered IP address is required to support all users on an entire LAN infrastructure Wireless Support Features and Benefits The 8 and 16 user models of the Cisco Unified Communications 500 Series support an optional integrated WLAN access point for highly secure WLAN connectivity Note The 24 32 and 48 user models do not support an optional integrated WL
30. port for several switch types currently supported in Cisco IOS Software T1 E1 for PSTN Connectivity Caller ID name and number Automatic Number Identification ANI Direct inward dialing DID Direct outward dialing Dedicated trunk mapping to phone button H 323 trunks with H 450 support H450 12 automatic detection of H 450 support for remote H 323 endpoints H 323 to H 323 Hairpin Call Routing for non H 450 compliant H 323 endpoints e SIP trunks and RFC 2833 support Transcoding G 711 and G 729a 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 9 of 19 Data Sheet System calling features e Account codes and call detail record CDR field entry e Callback Busy Subscriber Camp On Per phone call coverage rules e Call Hold and Retrieve e Call Park Personal and directed e Call Park Recall e Call Park Assign to Extension e Call Pickup Directed e Call Pickup Local Group e Call Pickup Explicit Group e Call Transfer Consultative and blind e Call Waiting Eight party impromptu conferencing e Computer telephony integration CTI with Microsoft Dynamics CRM Outlook or Salesforce com CRM using Cisco IOS Software Telephony Services Provider TSP Directory services using XML Hunt groups Sequential circular and longest idle Hunt group dynamic log in and log out Hunt groups statistics Daily and hourly Intercom Meet Me Conferencing MOH Intern
31. s 48 User Configuration Components of the Cisco Unified Communications 500 Series include e Cisco Unified Communications Manager Express for call processing of Cisco Unified IP phones providing a phone system rich in features e Cisco Unity Express for voice messaging and Automated Attendant to help improve communication among employees and with customers e An integrated 8 port Power over Ethernet PoE local area network LAN switch e Network security functions including Cisco IOS Firewall which protects the wide area network WAN entry point into your network and virtual private network VPN which gives up to 10 remote users highly secure access to your network e Optional integrated wireless LAN WLAN capability on some models or external access points and Cisco Wireless LAN Controller Modules to enable mobile networking which can help increase employee flexibility and productivity e Cisco Configuration Assistant so you can easily configure devices and technologies including unified communications phones and software switching routing security and wireless e Optional remote system monitoring capabilities Clsco Unified Communications 500 Series also supports sold seperately e Cisco Unified IP phones including wireless handsets and Session Initiation Protocol SIP phones e Cisco Unified CallConnectors for integration with Windows PC applications including Microsoft Outlook Internet Explorer Microsoft Dynam
32. sion e Feature licenses for user configurations of call control voicemail and Cisco Unified IP Phones Note requires two twenty four 24 port Cisco Catalyst Express 520 switch License based upgrades are now orderable for the Unified Communications 500 Series models This allows upgrades from the 8 user desktop form factor version to the 16 user version In addition the 24 user system available in the 19 inch rack mount form factor can be upgraded to either a 32 or 48 user system An upgrade from 48 users to 64 users is targeted for September 2008 Note Users can only upgrade to the 64 user system from a 48 user system Upgrades to a 64 user system from either a 24 or 32 user system are not available Table 11 License Based Upgrades Part Number Description SL UC520 16UPG Software license upgrade from 8 to 16 users SL UC520 32UPG Software license upgrade from 24 to 32 users SL UC520 24 48UPG Software license upgrade from 24 to 48 users SL UC520 48UPG Software license upgrade from 32 to 48 users SL UC520 64UPG Software license upgrade from 48 to 64 users available in September 2008 Note Software upgrades require Cisco IOS Software Release XW6 and above on the Cisco Unified Communications 500 Series and Cisco Configuration Assistant 1 5 and above The 64 user system upgrade requires Cisco IOS Software Release XW9 and above on the Unified Communications 500 Series and Cisco Configurat
33. ting temperature lt 90 F 32 2 44 dBA 53 dBA at maximum fan speed Regulatory Compliance Safety IEC 60950 1 AS NZS 60950 1 CAN CSA C22 2 No 60950 1 EN 60950 1 UL 60950 1 Immunity EN 55024 EN 300 386 EN 61000 6 2 EN 50082 1 EN 55024 CISPR 24 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 14 of 19 Data Sheet a EMC FCC Part 15 ICES 003 EN55022 CISPR 22 AS NZS CNS13438 VCCI V 3 EN 55024 EN 300 386 EN 61000 3 2 EN 61000 3 3 EN 50082 1 EN 55024 CISPR 24 EN 61000 4 2 EN 61000 4 3 EN 61000 4 4 EN 61000 4 5 EN 61000 4 6 EN 61000 4 8 EN 61000 4 11 EN 61000 6 2 TELCOM FXS DID TIA 968 A3 CS 03 Part ACIF S002 ACIF S003 ANZ PTC200 ISDN BRI S T voice and data BC TIA 968 A3 CS 03 Part VI e TBR3 ACIF S031 ANZ PTC200 MPMHAPT Japan Digital e FXO TIA 968 A3 CS 03 Part e TBR21 MPMHAPT Japan Analog ACIF S002 ACIF S003 ACIF S004 ANZ PTC200 MOH interface ACIF S038 ACIF S004 TIA 464C Modular Support Table 7 lists available modules and interface cards supported in the open slot Table 7 Modules and Interface Cards Supported in the Open Slot Feature Benefit VIC 4FXS DID VIC3 4FXS DID 4 port VIC FXS DID VIC2 FXS 2 port VIC FXS VIC2 2FXO 2 port VIC FXO universal VIC3 2FXS DID 2 port VIC FXS DID VIC2 4FXO 4 port
34. y alternate greetings pause fast forward and rewind and envelope information Networking Voice Profile for Internet Mail VPIM protocol to communicate with other Cisco messaging platforms Distribution lists and broadcast messages Public and private distribution list function and broadcast messaging capability General delivery mailboxes GDMs Multiple GDM voicemail boxes for designated team members Ability for subscribers to recover a message if it is inadvertently deleted Ability to share the user interface menu structure and commands with other Cisco voice messaging products Personal operator Configurable alternate telephone number per voice mailbox for zero out option Voicemail access using IMAP integration with Microsoft Outlook Outlook Express or Lotus Notes Cisco Unified IP phone voicemail and mailbox settings access using Cisco Unity Express VoiceView Express XML application Integrated Messaging Support for Apple Macintosh users allows Microsoft Entourage 2004 and 2008 as an IMAP client PINless Login to voicemail enables users to login to a voice mailbox from either the telephony user interface or through VoiceView Express without entering a PIN For additional information about voicemail features please visit http www cisco com go cue Automated Attendant Up to five Automated Attendants per system Standard dial by name and dial by extension Automated Attendant Holiday schedules and calendar
Download Pdf Manuals
Related Search