Cisco Monitor Manager 1.1.2 SW 1 Year 25 Device MSP License
Contents
1. s pricing strategy for Cisco Monitor Director aligns with how Cisco authorized partners charge their customers for their remote MSP services Typically this is an annual subscription service based on the number of network users or the number of devices in the network The solution consists of two products Cisco Monitor Manager for the end user customer site and Cisco Monitor Director at the Cisco partner site These two products are offered individually and Cisco partners will need to order one copy of Cisco Monitor Director and at least one Cisco Monitor Manager to offer managed services This solution can be scaled up to a maximum of 100 Cisco Monitor Managers by ordering multiple Cisco Monitor Managers in increments of one The solution is also offered without licenses for a 60 day evaluation period License purchases following the evaluation period are required for continued use of the product and license renewals can be purchased following the end of a one year deployment Cisco Monitor Director is available for purchase through regular Cisco sales and distribution channels worldwide To place an order visit the Cisco Ordering Homepage A free 60 day evaluation version of the latest Cisco Monitor Director software can be downloaded from http www cisco com cgi bin tablebuild pl CiscoMD crypto To purchase a one year subscription license for use beyond the initial evaluation period please contact your Cisco sales representative All co2. Alert escalation e Escalation of alerts to help ensure resolution of network issues in timely manner Localized report e Localized monthly network summary report e Report available in Chinese Simplified French German Italian Japanese and Integrated license report Support for external database Applications Cisco Discovery Protocol and Address Resolution Protocol ARP based network discovery and complete topology Support for Cisco devices SNMP capable multivendor devices and Internet Control Message Protocol ICMP ping based monitoring Secure and reliable communication between SMB and MSP VAR SNMP and highly secure and reliable channel to the managed devices Individual customer topology map End of sale and end of life reports Real time alerts and notifications through e mail and pagers Scheduled customized reports Networkwide inventory collection and reporting All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Spanish e Monitors and reports the license status and license expiration dates of all implementations of Cisco Monitor Manager at SMB locations e Choice to use common database for several applications e Cisco Monitor Director Optionally connects to an external database on local or remote server e Manages multitenant units e Offers VAR managed services The Cisco Monitor Manager software operates as a
3. Afafe CISCO Product Bulletin Cisco Monitor Director 1 1 2 Essential for VAR Managed Services The surge of growth in the small and medium sized business SMB segment of the networking market has created huge revenue potential for Cisco partners and managed service providers MSPs More than 90 percent of the world s economy consists of SMBs making the impact of this segment huge Cisco managed service providers can seize this opportunity by moving away from the reactive break and fix model and becoming proactive trusted advisors for their SMB customers For partners to survive they would need to support a high number of SMBs helping them to migrate to advanced voice services with efficiency and quick turnarounds Solution Overview Deployed at the partner location Cisco Monitor Director 1 1 2 is a centralized proactive network management application for Cisco managed service providers planning to offer 24 hour proactive voice and data network monitoring and management services to their SMB customers Cisco Monitor Director works with Cisco Monitor Manager and operates as its agent This agent is deployed at SMB corporate headquarters and remote offices Cisco Monitor Manager collects customer network data and reports it back over a secure communication channel to Cisco Monitor Director giving managed service providers secure access and visibility into the customers networks With this solution deployed managed service provi
4. Inc All rights reserved CCVP the Cisco logo and Welcome to the Human Network are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networkers Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 07 10R Printed in USA C25 427615 02 11 07 All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 4 of 4
5. ders have full visibility into their SMB customers networks and can proactively anticipate network issues before they affect their customers businesses See Figure 1 Figure 1 Cisco Monitor Manager with Cisco Monitor Director Cisco Monitor Director Cisco Monitor Manager Ze 7 ia Fie ea _ Cisco Monitor Manager Cisco Monitor Director Features and Benefits Table 1 lists the features and benefits of Cisco Monitor Director Table 1 Features and Benefits All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 1 of 4 Product Bulletin a re Built for VARs offering managed services to SMB customers Ease of use and low initial investment Distributed and scalable architecture Web based access e Intuitive and easy to use system e Scales to communicate with up to 100 instances of Cisco Monitor Manager Browser based access from anywhere in the network e End customer access to online reports e Different user roles for administrator network operations center NOC engineer and end customer Central dashboard e Provides consolidated view of all customer sites being monitored by Cisco Monitor Manager Branding Branding of customer portal and reports with MSP company name and logo Branding of customer portal and reports with MSP company name and logo customer portal and reports with MSP company name and logo
6. important real time monitoring information with output traffic monitoring options of charts and graphs e Compares monitoring data against user defined thresholds and generates threshold crossing alerts to the user e Monitors interface traffic statistics and displays interface usage e Monitors CPU and memory usage for all managed devices Configuration archive e Facilitates backup and restore of startup configuration files e Offers ability for network users to also select the option of saving running configuration files prior to manual or periodic backup Syslog based alerting and e Collects and stores syslog messages from managed devices reporting e Generates alerts and reports of syslog messages Device manager launch point e Supports the launch of various Cisco device managers such as Cisco Adaptive Security Device Manager Cisco Router and Security Device Manager and Cisco PIX Device Manager Persistent storage of e Uses built in database to store inventory performance and syslog data monitored data and device credentials for historical reporting with built in database Discovery and monitoring of e Discovers VPN peers across SMB locations VPN peers Monitors status and traffic parameters of VPN tunnels Product Availability e Supports the ability to view report and analyze historical data Cisco Monitor Director 1 1 2 and Cisco Monitor Manager 1 1 2 will be available on November 5 2007 Ordering Information Cisco
7. ing applications Displays user friendly performance charts and graphs e Generates and dispatches notifications based on user defined threshold crossing alerts e Generates monthly summary report to keep busy customers updated on the status of their network e Through monthly summary report provides useful information about overall network health that includes alerts summary and usage trends of various parameters such as CPU memory bandwidth and so on e Provides complete device inventory information including card and interface details for all managed devices in the SMB network e Provides inventory reports that can be used to keep track of devices and cards in the SMB network Page 2 of 4 Product Bulletin ee Built in troubleshooting tools e Facilitates debugging of network problems by providing troubleshooting tools such as traceroute and ping IP telephony monitoring e Offers discovery inventory and monitoring of Cisco Unified IP telephony elements e Provides real time information about connectivity and registration status of Cisco Unified IP telephony elements e Raises alerts on Cisco Unified IP telephony elements based on their service status e Through voice mailbox monitoring keeps track of the size of the mailbox and creates alerts based on the configured threshold limits Monitors public switched telephone network PSTN trunk and voice port usage Performance and interface e Collects stores and displays
8. n agent for Cisco Monitor Director to help MSPs offer managed services e Discovers entire data and Cisco Unified Communications voice network e Discovers Simple Network Management Protocol SNMP capable and IP addressable multivendor devices e Rich graphical topology views span multiple customer locations displaying the total network with unified topologies and interconnections e Displays network and device level fault information device connectivity and manageability information e Premium support for supported Cisco devices e Generic SNMP based management for SNMP capable multivendor devices e Basic monitoring for non SNMP capable devices e Uses secure and reliable Secure Sockets Layer SSL connection to communicate with Cisco Monitor Manager Includes configurable SSL port for improved security e Uses SNMP to discover retrieve configuration and performance information and manage network elements in the customer s network e Uses HTTPS to manage Cisco security appliances e Cisco Monitor Manager also uses ICMP ping to manage non SNMP capable devices e Cisco Monitor Director Displays complete network topology of each customer network Displays network and device level fault information and device connectivity and manageability information e Provides end of sale and end of life reports to predict network upgrade requirements e Displays real time fault monitoring information e Interfaces to common trouble ticket
9. ntents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 3 of 4 Product Bulletin i Table 2 lists ordering information for Cisco Monitor Director Table 2 Ordering Information for Cisco Monitor Director DIR 1 1 MSP SW K9 Cisco Monitor Director 1 1 2 Software Perpetual License MON 1 1 MSP 25 K9 Cisco Monitor Manager 1 1 2 SW 1 Year 25 Device MSP License MON 1 1 MSP 70 K9 Cisco Monitor Manager 1 1 2 SW 1 Year 70 Device MSP License MON 1 1 LSMSPUP K9 Cisco Monitor Manager 1 1 2 25 Device to 70 Device MSP License For More Information For more information about Cisco Monitor Director visit http www cisco com go cmd or contact your local Cisco account representative Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV 170 West Tasman Drive 168 Robinson Road Haarlerbergpark i lj i l i San Jose CA 95134 1706 28 01 Capital Tower Haarlerbergweg 13 19 USA Singapore 068912 1101 CH Amsterdam C l S C O WWwW CiSCO coM WWW CISCO COM The Netherlands w Tel 408 526 4000 Tel 65 6317 7777 www europe cisco com 800 553 NETS 6387 Fax 65 6317 7799 Tel 31 0 800 020 0791 Fax 408 527 0883 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices 2007 Cisco Systems
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