Western Digital My Passport Essential 320GB
Contents
1. If you have problems when installing or using this product refer to this troubleshooting section or visit our support Web site at support wdc com and search our knowledge base for more help How to Answer ID install partition and format the drive in Windows XP and Vista 207 install partition and format the drive in Windows 2000 34 format the drive to Mac OS format 287 obtain and reinstall the original software included with this product 1425 format the drive to the FAT32 file system 1364 use the drive on a Macintosh and a PC simultaneously 291 This WD drive is preformatted as a single FAT32 partition for compatibility with all Mac and Windows operating systems The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows 2000 XP however Windows 2000 XP users can overcome these file size limitations by reformatting the drive to NTFS using the Disk Management utility See answer ID 1287 at support wdc com and article IDs 314463 and 184006 at support microsoft com for further details To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Utility from support wdc com download Frequently Asked Questions Q Why does the drive not power up A Be sure the drive is plugged in to a power source A special cable may be needed for computers with limited bus power For more information in the U S2. visit our Web site at store westerndigital com Outside the U S contact WD Technical Support in your region Why is the drive not recognized under My Computer or on the computer desktop If your system has a USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 2 0 external storage product The drive is not recognized correctly unless USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures e Why won t my PC boot when connect my USB drive to the computer before booting Depending on your system configuration your computer may attempt to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer PO How do partition and reformat the drive For recommended formats for this device search our knowlege base for answer ID 207 at support wdc com Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 2 0 adapter card or a system that does not support USB 2 0 Po PO What is Hi Speed USB Hi Speed USB is another name for USB 2 0 which provides transfer rates up to 40 times faster than USB 1
3. 1 Upgrading to USB 2 0 is highly recommended because of the significant reduction in file transfer time versus USB 1 1 gt How do I determine whether or not my system supports USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information O What happens when a USB 2 0 device is plugged into a USB 1 1 portor hub USB 2 0 is backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps e Q Can USB 1 1 cables be used with USB 2 0 devices A Although USB 1 1 cables work with USB 2 0 devices it is recommended that USB 2 0 certified cables be used with USB 2 0 peripherals and USB 2 0 PCI adapter cards If your system includes a PCI slot you can achieve Hi Speed USB transfer rates by installing a USB 2 0 PCI adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 6 MY PASSPORT ESSENTIAL PORTABLE HARD DRIVE USER MANUAL Appendix Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protecti
4. and other notes such as your operating system and version This information is necessary for setup and technical support Serial Number Model Number Purchase Date System and Software Notes GETTING STARTED 1 MY PASSPORT ESSENTIAL PORTABLE HARD DRIVE USER MANUAL Registering Your WD Product Your WD product includes 30 days of free technical support during the applicable warranty period for your product The 30 day period commences on the date of your first telephone contact with WD technical support Register online at register wdc com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Drives may be damaged by rough handling shock or vibration Be aware of the following precautions when unpacking and installing your external storage product Do not drop or jolt the device Do not move the device during activity To allow proper ventilation do not block air slots located on the underside top or rear of the enclosure Do not stack any objects on top of the device that may block ventilation GETTING STARTED 2 MY PASSPORT ESSENTIAL PORTABLE HARD DRIVE USER MANUAL About Your WD Drive Features LED The power activity LED is located on the bottom panel of the device USB 2 0 Interface USB is the industry standard interface for most Windows based computers Hi Speed USB USB 2 0 supports data tran
5. EN50082 1 for Generic Immunity as applicable Environmental Compliance China ABA EW RMI TEE BK Pe nA ES FE TC EK A E fi K Aa Ai BWA SA Pb Hg Cd ig 2 SATE Cr VI PBB PBDE WER O O O O O O Ware 48 4 pcs O O O O O O E44 pcs O O O O O O BSO at O O O O O O JES it O O O O O PCBA O O O O O O We IH AS x O O O O O WoW USB HAA O O O O O O EMI JE iti O O O O O O RER O O O O O O AA DIA AA OT O AE RF SJ T11363 2006 ts VEEM PRE BESK LAF o x BRA BA HWA DEAE RE IO EH ST T11363 2006 HEM READ BEEBE o CERP AMS E FEM SEE DADO X TA BEBA PERES O APPENDIX 7 MY PASSPORT ESSENTIAL PORTABLE HARD DRIVE USER MANUAL Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support Web site at support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provide
6. My Passport Essential Portable Hard Drive m gt sb o D User Manual P ab jab o 9 Western Digital MY PASSPORT ESSENTIAL PORTABLE HARD DRIVE USER MANUAL Getting Started Thank you for purchasing this WD product The My Passport Essential Portable Hard Drive provides high performance portable storage for your PC and Mac and comes with sync amp encryption and Google software PC only For the latest WD product information and news visit our website at www westerndigital com Kit Contents My Passport Essential Portable Hard Drive USB cable Quick Install Guide USB Cable My Passport Essential Portable Hard Drive Quick Install Guide Compatibility Windows Macintosh An available USB port An available USB port Windows 2000 XP Vista Mac OS X 10 4 6 or later Note Compatibility may vary depending on user s hardware configuration and operating system WD Sync and Google software only support Windows Important For highest performance and reliability it is recommended that you install the latest updates and service pack SP For Windows go to the Start menu and select Windows Update For Mac go to the Apple menu and select Software Update Recording Your WD Product Information In the following table write the serial number and model number of your new WD product found on the label on the back panel of the device Also write the purchase date
7. d on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via support wdc com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limit
8. ed user serviceable products and the specific alteration is within the scope of the applicable instructions as found at support wdc com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may n
9. ntacts visit support wdc com and see Knowledge Base Answer ID 1048 ABOUT YOUR WD DRIVE 3 MY PASSPORT ESSENTIAL PORTABLE HARD DRIVE USER MANUAL Connecting the Device 1 Turn on your computer 2 Connect the USB cable as shown 3 Drive utilities are installed automatically If a security alert is displayed during this installation click Accept or Continue 4 When finished a menu displays a list including WD Sync and Google software To install software double click your choice on the menu otherwise click Quit to begin using the drive Note If autorun is disabled on your computer you must install the utilities and software manually Double click My Computer the My Passport drive icon the WD_Windows_Tools folder and Setup exe CONNECTING THE DEVICE 4 MY PASSPORT ESSENTIAL PORTABLE HARD DRIVE USER MANUAL Turning Off Disconnecting the Device Windows Right click the Safely Remove Hardware icon in your system tray and select Safely Remove Hardware You may hear the drive power down before the Power LED turns off The drive is now shut down properly and you may disconnect the drive safely Macintosh Drag the My Passport icon to the Trash icon for proper dismount After the device icon disappears from the desktop you can safely disconnect the USB interface cable from your computer TURNING OFF DISCONNECTING THE DEVICE 5 MY PASSPORT ESSENTIAL PORTABLE HARD DRIVE USER MANUAL Troubleshooting
10. on against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment The following booklet prepared by the Federal Communications Commission may be helpful How to Identify and Resolve Radio TV Interference Problems This booklet is Stock No 004 000 00345 4 available from the US Government Printing Office Washington DC 20402 CSA Notice Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada This Class B digital apparatus complies with Canadian ICES 003 Underwriters Laboratories Inc Approved for US and Canada CAN CSA C 22 2 No 60950 1 UL 60950 1 Information Technology Equipment Safety Part 1 General Requirements File E101559 This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked NEC or Class 2 This device is only for use with compatible UL Listed computers Cet appareil n est destin qu des ordinateurs compatibles marqu s UL Listed CE Compliance For Europe Verified to comply with EN55022 for RF Emissions and
11. ot apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Technical Support Services If you need additional information or help during installation or normal use of this product visit our product support website at support wdc com and search our knowledge base When contacting WD for support have your WD product serial number system hardware and system software versions available support wdc com www westerndigital com 800 ASK 4WDC North America 949 672 7199 Spanish 800 6008 6008 Asia Pacific 31 20 4467651 EMEA Western Digital 20511 Lake Forest Drive Lake Forest California 92630 U S A Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD and the WD logo are registered trademarks and My Passport and WD Sync are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2007 Western Digital Technologies Inc All rights reserved 4779 705007 A00 Nov 2007 APPENDIX 8
12. sfer rates up to 480 Mb s USB 2 0 is backward compatible with USB 1 1 Connection to a USB 1 1 port transfers data at USB 1 1 speed up to 1 5 Mb s Drive Format This WD device is preformatted as a single FAT32 partition for compatibility with all updated Windows and Macintosh operating systems The FAT32 file system has a maximum individual file size limit of 4 GB To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Utility from support wdc com download Windows 2000 and XP users can overcome file size limitations by reformatting the drive to NTFS using the Disk Management utility See answer ID 1287 at support wdc com and article IDs 314463 and 184006 at support microsoft com for further details Reformatting the Drive Important Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting 1 Go to support wdc com 2 See Knowledge Base Answer ID 207 for formatting instructions After formatting go to Downloads find your product download the My Passport utility and follow instructions as prompted Optional Accessories A special cable may be needed for computers with limited bus power For more information in the U S visit our website at store westerndigital com Outside the U S contact WD Technical Support in your region For a list of Technical Support co
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