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Tandberg Data StorageLoader 2U LTO, 1 x 10 LTO-3

1. 167 Figure 7 7 Upper half height tape drive cable routing 168 Figure 7 8 drive cover plate Fibre Channel library 169 Figure 7 9 Full height tape drive s serial and power connectors 171 Figure 7 10 Upper half height tape drive cable 171 Figure 7 11 Lower half height tape drive cable routing 172 Figure 7 12 drive cover plate half height SCSI library 173 Figure 7 13 Tape drive 174 Figure 7 14 Full height tape drive s serial and power connectors 175 Figure 7 15 1 180 B Interface Specification Figure B 1 StorageLoader 2U LTO Element addresses I E port enabled no fixed cleaning slot 5 22 eoe 223 Figure B 2 StorageLoader 2U LTO Element addresses I E port disabled no fixed cleaning slot 223 C Write Once Read Many WORM Capability Figure C 1 Ultrium 3 WORM tape cartridge 227 D Shipping the Library Figure D 1 5 233 Figure D 2 Shipping lock replacement step 1 233 Figure D 3 Shipping lock replacement step 234 Figure D 4 Shipping lock replacement step 3 234 Figure D 5 Shipping lock replacement step
2. 15 Attaching the Library to the Rails 16 Connecting to er esu rx a 17 Connecting the Library to Fibre 20 Connecting the Library to 21 Connecting the Library to the USB Port 21 Powering On the Library 22 Verifying the Hardware 28 Configuring the 31 Accessing Configuration Options 31 Setting Configuration 37 Checking the Setup oi atoca apnd nei ard yh aaa RAS e ars 82 Using the Remote Management Utility 85 Accessing the Remote Management Utility 85 Viewing Ine Home 87 Setting Configuration 94 STORAGELOADER 2U LTO vi 6 PRODUCT MANUAL Viewing Information on the Statistics 103 Using the Utility s 105 Operating the 115 Preparing 117 Inserting and Moving 118 Loading Cartridges into a 122 Removing Cartri
3. 235 Figure D 6 Removing the screws securing the library to the rails 236 Figure D 7 Removing the library from the rack 236 Figure D 8 Library in antistatic bag 237 1016988 PRODUCT MANUAL APRIL 2007 Figure D 9 Bottom foam packing pieces Figure D 10 foam packing piece shown with accessories Figure D 11 Accessory item placement in shipping STORAGELOADER 2U LTO Xi NOTES PRODUCT MANUAL 1016988 Tables 3 Configuring the Library Table 3 1 Table 3 2 Table 3 3 Table 3 4 Table 3 5 Table 3 6 Table 3 7 Tape drive status 32 Library command status messages 33 Library command state status 34 Operator button 36 Library configuration 5 38 Emulation modes for the StorageLoader 2U LTO 55 Ethernet configuration options sss ese em n 65 5 Operating the Library Table 5 1 Tape drive cartridge read write compatibility 117 Specifications Table A 1 Table A 2 Table A 3 Table A 4 Table A 5 Table A 6 Table A 7 Table A 8 Maximum library storage capacity 207 Library dimensions and weight 208 LTO Ultrium tape
4. drive cooling plate APRIL 2007 STORAGELOADER 2U LTO 167 CHAPTER 7 MAINTENANCE b Disconnect the power cables P from the installed tape drive 3 Installing the tape drive a Locate the serial cable S that came in your replacement kit and attach it to the appropriate serial connector inside the library Route the cables as shown in Figure 7 2 and Figure 7 7 Quantit Install in this Serial Internal P y opening connector label Second tape drive Top Top Drive 2 Half height Single tape drive Bottom Bottom Drive 1 b While holding the cables to the side slide the new tape drive directly into the library leaving it a short distance out to access the cables Use care not to damage the cables c Connect the supplied serial cable S and the power cable P to the tape drives Press the serial cable C down into the Power cable P carrier to prevent catching it between route under carrier the tape drive and the library and over serial cable Serial cable S route over carrier and under the iN power cable carrier Figure 7 7 Upper half height tape drive cable routing d Slide the tape drive the remaining distance into the library 4 Completing the installation a Locate the tape drive cover plate see Reference Illustrations on page 165 First remove the SCSI plate and then attach the tape drive cover plate with the screws you remo
5. 4 Press or to toggle between tape drives if more than one tape drive is installed and then press Select SCSI Tape Drive APRIL 2007 STORAGELOADER 2U LTO 153 CHAPTER 6 VIEWING LIBRARY INFORMATION Fibre Channel Tape Drive 5 Press OK Note See Changing the SCSI IDs on page 50 for instructions on how to change the tape drive SCSI IDs 6 Press Back as needed to return to the Home screen TAPE DRIVE CONFIGURATION TYPE To check a tape drive s serial number 1 Atthe Home screen press Drive If necessary enter the operator panel password see page 78 2 Press W until the selection arrow Uie points to Drive Configuration 154 PRODUCT MANUAL 1016988 VIEWING BASIC TAPE DRIVE INFORMATION 3 Press Select Drive Configuration 1 HP LTO HalfHigh 2 no drive Note See Tape Drive Configuration on page 53 for instructions on how to change the library s tape drive configuration 4 Press OK 5 Press Back as needed to return to the Home screen TAPE DRIVE SCSI BRIDGE INTERFACE If you have two tape drives installed in the library you can assign one of them to act as the primary SCSI interface bridge for the library If you have only one tape drive installed it automatically acts as the SCSI bridge For instructions on how to assign one of the tape drives to act as the SCSI interface bridge see Tape Drive SCSI Interface Library Bridge on page 52 Note The
6. until stopped Uu i O Stop blinking Advanced 1 Figure 4 7 Remote Management Utility Tools Home page Blink This option helps you to identify the library if it is in a rack with multiple devices Use this option to locate the library to load cartridges perform manual operations and so forth APRIL 2007 STORAGELOADER 2U LTO 105 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY Move Media This option allows you to move media between slots including the I E port and the tape drive s Rd Elem Stat Read Element Status Command This option performs an Element Status Scan Park Robot This option parks the robot You need to park the robot before moving or shipping the library After you successfully park the robot front panel confirmation message Park for Shipping Good replace the shipping lock prior to moving the library see Replacing the Shipping Lock on page 233 Park the Robot Press the Park button to place the robot in it s shipping position Remember to install the Shipping Lock when transporting the unit RERRRSSEFSAREESSEFSSRENSREESERESAVESEASAEEHSEFERRFHERRHSRRENARTRRREHASETSRREHARRERSARRRHARERSRESARERRRTRARRRRRERRARERREREERREMERERERRNE Lib Library Code Update Use this option to update the code in the library The following figure shows the options for updating the library s code Important Make sure that you select and download the correct firmware files Firmware for other T
7. 4 Load the cartridges as shown here Load cartridges with bar code labels facing to outside Last two slots blocked Figure 5 6 Loading cartridges into a magazine Notes Use caution handling a magazine that is loaded with cartridges Each cartridge weighs over 1 2 Ib 0 24 kg each Fully loaded each magazine will weigh approximately 5 0 Ibs 2 4 kg Each magazine holds up to 10 cartridges The last two slots are blocked as shown in Figure 5 6 APRIL 2007 STORAGELOADER 2U LTO 123 CHAPTER 5 OPERATING THE LIBRARY 5 Securely grasp the magazine and slide it straight into the library use care not to twist the magazine or move it side to side it must be inserted straight into the opening When you encounter resistance press the magazine firmly and you will hear it snap into place When the magazine is fully seated the lock icon is solid green indicating that it is locked REMOVING CARTRIDGES FROM THE LIBRARY This section describes removing cartridges one at a time through the I E Port gt To remove multiple cartridges see Loading Cartridges into a Magazine on page 122 gt To remove cartridges after a power failure see Removing Cartridges Without Power on page 179 for both the library and a tape drive To remove cartridges 1 At the Home screen press Move If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt point
8. completed because the slot already contains a cartridge Set Date Fail The library could not set the 1 Ensure that the USB device is securely date on a USB file or inserted and retry the operation directory 2 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider Set Time Fail The library could not set the 1 Ensure that the USB device is securely time on a USB file or inserted and retry the operation directory 2 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider Slot Empty The command cannot be Select a slot that has a cartridge and retry the completed because the slot operation does not contain a cartridge Slot Full The command cannot be Do one of the following Empty the slot and retry the operation Select a slot location that does not contain a cartridge and retry the operation Software Error The library has experienced a fatal microcode error 1 Reset the library and retry the operation See page 136 for reset instructions 2 Ifthe error persists contact Technical Support see page iii or your service provider System Error The library has experienced a fatal error 1 Resetthe library and retry the operation See page 136 for reset instructions 2 fthe error persists contact Technical Support see page iii or your service provider
9. Ifthe library contains two tape drives retry the operation on the second tape drive Drive Incompatible The detected tape drive is incompatible with the library The StorageLoader 2U LTO is only compatible with Ultrium 2 LTO 2 and Ultrium 3 LTO 3 tape drives Ensure that you have one of these tape drives installed in the library Drive Load Failed The cartridge couldn t be loaded into the tape drive because of a mechanical problem or because of a broken tape 1 Export the tape from the library see page 124 and verify that it is in good condition and then retry the operation Replace the cartridge if necessary 2 fthe error persists contact Technical Support see page iii or your service provider Drive Timeout The tape drive took too long to load or unload a tape or the tape drive is not responding 1 If possible use the operator panel to unloaded any cartridge that is in the tape drive see page 129 2 Power the library off and back on to reset the tape drive 3 Ifthe error persists contact Technical Support see page iii or your service provider Drive Unload Failed The cartridge couldn t be unloaded from the tape drive because of a mechanical problem 1 Powerthe library off and back on to reset the tape drive Retry the unload operation once 3 Ifthe error persists contact Technical Support see page iii or your service provider Expired Cleaning Tap
10. 7 Press Back as needed to return to the Home screen RESETTING THE LIBRARY 136 If the library or tape drive has encountered an error and is not operating as expected after you have tried the recommended corrective actions you may need to perform a reset gt Front panel reset Instructions begin on page 137 gt Back panel reset You can reset both the library and the tape drive s by powering the library off and back on press the 0 to power the library off and then press the I to power the library back on Note You may also be able to perform resets from your application software PRODUCT MANUAL Refer to your software documentation for instructions 1016988 APRIL 2007 RESETTING THE LIBRARY Resetting the library from the operator panel or powering the library off and back on causes it to perform its power on self test and a cartridge inventory Powering the library off and back on to reset the tape drive s cause the tape drive to perform a power on self test and to rewind a loaded tape to the beginning Important If you need to power the library off first unload the cartridge from the tape drive s if possible If you power the library off and back on while a cartridge is in a tape drive the tape drive may have to perform a lengthy format recovery process If a cartridge is loaded in a tape drive when the library is powered off and back on the tape drive rewinds the tape but does not eject t
11. Tape drive inventory To view a tape drive s inventory 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Inventory Library Library ID gt Password Select Language Library Settings Select Back 3 Press Select 158 PRODUCT MANUAL 1016988 VIEWING AND UPDATING THE CARTRIDGE INVENTORY 4 Press W until the selection arrow J gt points to View Drives 5 Press Select Notes Ifthere is no cartridge in the tape drive that you are viewing the library indicates an empty status If the tape drive contains a cartridge the library lists the bar code information 6 Press or to toggle between the tape drives if you have two tape drives installed 7 Press Back as needed to return to the Home screen I E port inventory To view the I E port inventory 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 APRIL 2007 STORAGELOADER 2U LTO 159 CHAPTER 6 VIEWING LIBRARY INFORMATION 2 Press W until the selection arrow P gt points to Inventory 3 Press Select 4 Press W until the selection arrow P gt points to View I E Ports 5 Press Select Notes If there is no cartridge in the I E Port the library indicates an empty status If the I E Port contains a cartridge the library lists the bar code 160 PRODUCT MANUA
12. command descriptor block CDB or in the additional parameters supplied as data for some command APRIL 2007 STORAGELOADER 2U LTO 221 APPENDIX B INTERFACE SPECIFICATION Table B 3 Supported sense keys continued Sense Key Hex Description Value Unit Attention 6h Indicates that the state of the library may have changed Aborted Command Bh Indicates that the library aborted the last command ELEMENTS AND ELEMENT ADDRESSES Elements are the locations in the library that can accept a cartridge Element Description Medium The cartridge handling mechanism robot is the medium transport transport element This mechanism moves the cartridges between the tape drive s and the storage cells Storage slots The library has 20 storage elements Data transfer tape drive is a data transfer element that reads and writes data as requested by the host Import Export The library has one I E port to load cartridges individually into the library The storage slots cells increase or decrease based on the I E Port setting enabled or disabled Disabling the I E Port increases the storage slot cell count You can also assign slot cell 2 as a fixed cleaning slot see Setting Up Automatic Tape Drive Cleaning on page 61 The library maintains current information about each element in its cartridge inventory which is stored in memory Element Addresse
13. www1 hp com storage tapestorage html gt See Automation Drive Interface Command ADC for ADI information T10 www T10 org This section provides guidelines for connecting the tape drive s in the library to a host system via SCSI Up to 16 devices can be connected to a wide LVD SCSI bus Note To ensure optimum tape drive performance connect the tape drive s to an Ultra3 Ultra160 SCSI host bus adapter Important Both LTO 2 and LTO 3 SCSI tape drives are Ultra 160 SCSI devices and require a minimum Ultra 160 non RAID SCSI host bus adapter card Ultra 160 rated SCSI cabling and an Ultra 3 Active SCSI terminator A Caution Do not connect the tape drive s to a high voltage differential HVD SCSI bus Doing so may damage the library tape drive or other devices on the bus APRIL 2007 STORAGELOADER 2U LTO 17 CHAPTER 2 INSTALLING THE LIBRARY GUIDELINES FOR CONNECTING TO SCSI Keep these guidelines in mind as you plan your SCSI connections gt Do not connect to an inadequate host bus adapter Important Both LTO 2 and LTO 3 SCSI tape drives are Ultra 160 SCSI devices and require a minimum Ultra 160 non RAID SCSI host bus adapter card gt Do not connect single ended SCSI devices Although single ended SCSI is compatible with the tape drive s LVD SCSI interface Tandberg Data Corporation does not support connecting single ended devices to the SCSI bus attached to the tape dr
14. Color Status V O Off no color The library is idle o o Green The library is performing a mechanical operation V Amber The library encountered a hardware error s See Appendix E Error Messages Library status LEDs TANDBERG DATA STORAGELOADER 20 Figure 5 1 Location of status LED 116 PRODUCT MANUAL 1016988 PREPARING CARTRIDGES PREPARING CARTRIDGES Be sure to use the appropriate cartridges for the tape drive s Table 5 1 shows the cartridge and write read compatibility for the LTO Ultrium tape drive in the library Table 5 1 Tape drive cartridge read write compatibility LTO Ultrium Ultrium 3 slate blue Ultrium 2 purple Ultrium 1 black LTO Ultrium Tape Drive Read Write Read Write Read Write cleaning cartridge LTO 3 v v v v v No v LTO 2 v v v v v Cartridges with bar code labels require much less time to scan than cartridges without bar code labels We recommend applying bar code labels to each cartridge including the cleaning cartridge Before inserting cartridges into the library prepare them as follows 1 Affix the supplied bar code labels to the cartridges Position each label in the indented area on the cartridge as shown in Figure 5 2 To prepare your own labels refer to the Tandberg Data Corporation Bar Code Label Specification for LTO Ul
15. Amber The library encountered a hardware error o See Appendix E Error Messages I E Port and Magazine Status LEDs The status LEDs indicate activity as shown in the following table See Figure 1 1 for the location of the status LEDs LED Color Status A Green Locked Amber solid Unlocked Amber blinking Unlocking I E Port Full LED The LED for the I E port full empty indicates activity as shown in the following table See Figure 1 1 for the location of the LED LED Color Status Off no color Port is empty Green 1 Port is full Green blinking Port door is open F3 1 4 PRODUCT MANUAL 1016988 LIBRARY COMPONENTS BACK PANEL COMPONENTS Figure 1 2 shows the back panel components of the library SCSI tape drive Ethernet port USB connector cover plate an SCSI connectors Figure 1 2 Library s back panel components SCSI configuration APRIL 2007 Tape Drive Cover Plate The tape drive cover plate allows access to the tape drive s for replacement if necessary Ethernet Port The Ethernet port allows you to connect the library to a 10 100BaseT Ethernet network You can use the Ethernet connection to perform the following activities gt Monitor library operations using its built in Remote Management software gt Upload diagnostic information from the library using FTP gt Upgrade the library s firmware USB Connector The library is eq
16. INSTALLING THE LIBRARY IN A RACK The StorageLoader 2U LTO library is designed to be installed in a standard 4 post 19 inch rack using 2 units 2U of rack space Please read the entire section before you begin Two post racks will not support the StorageLoader 2U LTO library The rack mount kit includes the following items 18 M5 x 12 Crest Cup screws black includes two spare screws 2 M3 x 8 Crest Cup screws silver 8 washers 2 sets of side support rails left side front and back rails and right side front and back rails To install the library in a rack you must obtain these tools 2 Phillips screwdriver Level Tape measure Important The rails provided with the library are designed for a 4 post rack A 2 post rack will not support the weight of the library ASSEMBLING THE RAILS APRIL 2007 1 Measure the depth of your rack Using a tape measure measure the inside distance from the front mounting holes of your rack to the back mounting holes See Figure 2 3 distance E Position the front and back sections of the left side rail as shown in Figure 2 1 with the front rail section on top of the back rail section Spread the sections to the distance you measured in step 1 STORAGELOADER 2U LTO 13 CHAPTER 2 INSTALLING THE LIBRARY 3 Assemble the left rail using four M5 screws Keep the screws loose so that you can adjust the len
17. If you are using static addressing DHCP off specify the values for this address If you are using dynamic addressing specify for this address Gateway If you are using static addressing DHCP off specify the values for this address If you are using dynamic addressing specify for this address DHCP If you are using dynamic addressing DHCP on this field indicates the IP address The default setting for the library is DHCP enabled Note Ifthe DHCP address changes during your session you will need to check the new address on the library s LCD see page 139 and re direct your browser to the new address SNMP If you need to identify the library s SNMP settings to an application you can view the settings and change them if desired Both the SNMP System Name and SNMP System Location are displayed on the Home page Change SNMP Configuration SNMP Cammunily Skiing public SNMP Trap Addiezs SNMP System Name SNMP System Lacalan 1 SNMP System Cantact PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS If you plan to use the library s FTP interface to upgrade firmware or obtain diagnostic listings you can view the default FTP User Name and change it if desired Change FTP Configuration FTP Use Name anonymous 1 FTP eeeeeece FTP Paxswa d again 02000000 RBRRRRRRRRSRSERRRRRRARRSRRERARUS3RRRR HARARARARARRRRRRHARRARARARARAR
18. Left Magazine This indicates if the left magazine if present is locked or unlocked You can operate the library with one or two magazines the second magazine is optional You can also limit the number of slots visible to the SCSI interface for compatibility with backup software See Setting the Data Cartridge Slot Count on page 45 Library Temperature This indicates if there is a problem with the library s temperature See Over Temperature on page 247 for the corrective action for an over temperature condition Auto Clean This indicates if Auto Clean is turned on or off See Setting Up Automatic Tape Drive Cleaning on page 61 to determine if you want this function enabled or disabled Clean This indicates if a fixed cleaning slot has been set Use this function in conjunction with the Auto Clean option See Setting Up Automatic Tape Drive Cleaning on page 61 for instructions on how to set s fixed cleaning slot Cleans Remaining This indicates the number of cleanings remaining on the cleaning cartridge See Check the Cleaning Cartridge Status on page 131 for additional information Notes The cleaning count information is stored in the cartridge so it must be used once to start the count Until it is used the first time the utility displays an unknown status The utility only displays the count if it is known If there is no barcode label on the cleaning cartridge a power cycle causes the cleaning count inf
19. Unable to start operating system task XXX Undef Inst xxxxxxxx Executed an undefined processor instruction Unknown id dd generic interrupt Received unknown interrupt WatchDog timer expired Firmware failed report to hardware WTQx Operating system failed writing to queue x Power cycle the library press the 0 on the back of the library power off and then press the I power on 2 Ifthe error persists contact Technical Support see page iii or your service provider 252 PRODUCT MANUAL 1016988 210 emulation mode 55 221L emulation mode 55 A accessories 10 acoustic noise limits 212 ADI Command about 217 217 library LUN 17 LVD SCSI interface 2 SCSIIDs 50to51 SCSIinterface bridge 52 advanced troubleshooting 206 agency compliance 213 to 215 agency declarations Australia and New Zealand 215 Canadian Verification 214 European Community 215 FCC notice 214 GS mark 214 RoHS 215 Underwriters Laboratory 213 VCCI Class 215 WEEE 215 altitude limits 211 application See software See software backup application Autoclean option 63 automatic drive cleaning setting up 61 to 65 via remote management 99 Automation Drive Interface See ADI Command APRIL 2007 INDEX B back panel components 5 to 6 backup application See software bar code labels identifying the media 48 preparing 11 re scanning 161 viewing contents 92 156 barcodescanner 2
20. connectors Important Do not over tighten the SCSI cable jack screws If the tape drive in the library is the last device on the SCSI bus install a terminator on the unused SCSI connector Important Both LTO 2 and LTO 3 SCSI tape drives require an Ultra 3 or LVD 160 terminator to function properly on the SCSI bus An inadequate terminator will result in various SCSI bus issues including bus hangs and Read Write failures See Tape Drive Fails with Sporadic Errors on page 201 gt Daisy chaining lf the tape drive is not the last device on the SCSI bus or if you have two tape drives installed in the library connect another SCSI cable between the tape drive and the next device on the bus gt Bus termination If there are additional devices on the SCSI bus ensure that only the device at the physical end of the bus is terminated STORAGELOADER 2U LTO 19 CHAPTER 2 INSTALLING THE LIBRARY CONNECTING THE LIBRARY TO FIBRE CHANNEL This section provides instructions for connecting the tape drive s in the library to a Fibre Channel network Figure 2 7 shows the back panel of the StorageLoader 2U LTO FC Library Each tape drive includes one integrated dual LC optical fiber connector Port A for connecting the tape drive to a Fibre Channel network FC connector Figure 2 7 Fibre Channel connector In a Fibre Channel environment you can connect the tape drive s to a Fibre Channel hub or switch in a
21. on page 193 SCSI Bus INFORMATION SCSI LIBRARY gt SCSI host bus adapter make and model What is the make and model of SCSI host bus adapter connected to the tape drives installed in the library Make certain that the SCSI adapter is Ultra 160 SCSI and that any necessary drivers for the controller are installed Note Tandberg Data Corporation does not support using the library on a RAID controller or on a single ended controller gt SCSI bus configuration What is the configuration of the SCSI bus used by the library gt Are other SCSI devices attached to the SCSI bus gt What are the SCSI IDs of all devices attached to the same bus both internal and external devices gt Is the SCSI bus terminated at the physical end of the bus Important Both LTO 2 and LTO 3 SCSI tape drives require an Ultra 3 or LVD 160 terminator to function properly on the SCSI bus An inadequate terminator will result in various SCSI bus issues including bus hangs and Read Write failures gt What is the total SCSI cable length for all devices both internal and external devices on the SCSI bus see page 18 for length restrictions gt Check all SCSI cable connectors for bent pins and confirm that all connectors are firmly seated OPERATING SYSTEM INFORMATION gt Operating system What operating system are you using Are all current patches installed 204 PRODUCT MANUAL 1016988 BEFORE CONTACTING TECHNICAL SUPPORT g
22. operator panel Wait until the library has finished its current operation and then retry the requested operation Servo Failure The library s cartridge handling mechanism robot has experienced a problem 1 Resetthe library and retry the operation See page 136 for reset instructions 2 fthe error persists contact Technical Support see page iii or your service provider Servo Jammed The library s cartridge handling mechanism robot is jammed 1 Resetthe library and retry the operation See page 136 for reset instructions 2 Ifthe error persists contact Technical Support see page iii or your service provider Servo Timeout The library s cartridge handling mechanism robot was unable to complete an operation within a specified time frame 1 Resetthe library and retry the operation See page 136 for reset instructions 2 Ifthe error persists contact Technical Support see page iii or your service provider 248 PRODUCT MANUAL 1016988 Table E 1 Library error messages continued LIBRARY ERROR MESSAGES Error Message Description Corrective Action Servo Unsafe The library s cartridge handling mechanism robot has detected an unsafe situation for the media 1 Resetthe library and retry the operation See page 136 for reset instructions 2 fthe error persists contact Technical Support see page iii or your service provider
23. to 9 Characters increment as follows First Second Third Last upper case lowercase numbers blank space letters letters if the cursor is beyond the third character V d to mgn Mal to z 0 to uu The blank allows you to truncate the password at the current letter and will remove all characters beyond that point If you continue to press the characters will begin again at A upper case A Password Press to increase the letter the library starts at X Press P gt to move to the next field and repeat step 8 Pressing the gt button scrolls the cursor through the current letters of the password including an extra blank character at the end which allows you to add to the length of the password Scrolling beyond the end of the password causes the cursor to wrap to the first character of the password STORAGELOADER 2U LTO 77 CHAPTER 3 CONFIGURING THE LIBRARY This screen shows an example of a password using upper and lower case letters and numbers T Done Back 8 Press Done to accept the change or press Back to reject the change Once you enable the password a padlock icon appears in the upper right screen to show that the operator panel is password protected TANDBERG DATA mummu Q StorageLoader 2U LTO Idle No Tape No Tape Lib Maint Drive 9 Press Back as needed to return to the Home screen When password protection is in
24. 4 Wait until the library has finished its current operation and then retry the operation Picker Ship lock The robot could not move because it may be locked in place by the shipping lock Remove the shipping lock see page 22 operating properly POST Failed The library encountered an 1 Reset the library and retry the operation See error during its power on page 136 for reset instructions self test 2 Ifthe error persists contact Technical Support see page iii or your service provider Power Fan The library has detected that 1 Power cycle the library the power fan is not 2 Ifthe error persists contact Technical Support see page iii or your service provider Report Illegal Request The I E port door is unlocked Lock the I E port door press it firmly toward the library and retry the operation When the I E port door is locked the lock icon illuminates solid green Reserve Failed The library could not reserve the USB device resources 1 Retry the operation 2 Resetthe library and retry the operation See page 136 for reset instructions If the error persists contact Technical Support see page iii or your service provider APRIL 2007 STORAGELOADER 2U LTO 247 APPENDIX E ERROR MESSAGES Table E 1 Library error messages continued Error Message Description Corrective Action Reset Will Occur When the operation complete
25. 78 2 Press W until the selection arrow P gt points to Library Settings Library Library ID Inventory Password Select Language Library Settings v Select Back 3 Press Select APRIL 2007 STORAGELOADER 2U LTO 81 CHAPTER 3 CONFIGURING THE LIBRARY 4 Press W until the selection arrow P gt points to Restore Defaults Library Settings Operation Mode Ethernet Display Settings Storage Settings Restore Defaults v Select Back 5 Press Select The following screen appears Pending Action Restore Defaults Reset Will Occur Continue Note This action will reset the library which will re boot the system 6 Press OK to reset the library or Back to cancel the action After approximately five seconds the library resets itself CHECKING THE SETUP After configuring the library check the setup by performing the exercises suggested below While these exercises are not required it is a good idea to verify that your software and hardware are properly communicating before you begin operation gt Import several cartridges into the library and load and unload cartridges into the tape drive or tape drives see page 127 gt Run a system demo see page 186 gt If you have not already done so install the backup application on the host computer Instruct the software to load and unload one or more cartridges in the tape drive s This helps determine whether the software and libra
26. Count This indicates the total number of FTP sessions that have occurred E mails Sent This indicates the number of e mail notifications sent on behalf of the library Trapped Events This indicates the number of SNMP trapped events that have been detected and signed 104 PRODUCT MANUAL 1016988 USING THE UTILITY S TOOLS TAPE DRIVE STATISTICS The Statistics Tape Drive page provides the following information shown with two half height tape drives installed Drive Statistics Drive Parameter count 1 Drive Load Count 706 1 Drive Reload Count 2 Drive Load Count This indicates the number of the library has loaded a cartridge into the tape drive Drive Reload Count This indicates the number of the library has reloaded cartridge into the tape drive gt Drive 1 indicates either the lower half height tape drive or the full height tape drive gt Drive 2 indicates the upper half height tape drive if installed USING THE UTILITY S TOOLS Click on Tools at the top of the page to view the Tools Home page TANDBERG DATA urn m STORAGELOADER 2U LTO Hams Configure SN Statistics Blink the LCD Display Bii Blink the Library LCD display in order to help locate this specific Library Meus Mila i device Pressing any Library panel button will terminate the blinking Rd Elem Stat i Park Robot Blink for 30 seconds lib O Blink for 60 seconds Drive CUP
27. E port Export a cartridge through the I E port Move a cartridge to and from a slot the tape drive s or from the I E port Lib Library Access the library s identification information Access the library s inventory Enable disable or change the password Select the library s language Access and in some cases change the library s operation mode such as Random or Sequential cartridge handling Emulation mode Ethernet settings LED settings brightness display and appearance Enable or disable the I E port and set the slot count Restore defaults Maint Maintenance Perform library diagnostics and maintenance Retrieve library status Review library history Perform a self test Retrieve library statistics Park the library for shipping Perform tape drive diagnostics Establish cleaning options for clean the tape drive s Access USB options Perform a system reset Drive Access tape drive information drive type and serial number Access and change tape drive SCSI IDs SCSI tape drives Access Fibre Channel information FC tape drives Access and change tape drive configuration Assign the SCSI interface bridge 3 6 PRODUCT MANUAL 1016988 Move Move Cartridges Load Drive s Unload Drive s Import Cartridges Export Cartridges Move Cartridges SETIING CONFIGURATION OPTIONS Home Screen Library Properties Lib Lib
28. Ethernet Addresses To enable or disable Network addressing 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 66 PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS 2 Press W until the selection arrow P gt points to Library Settings 3 Press Select 4 Press W until the selection arrow ffe points to Ethernet 5 Press Select Changing the DHCP setting The default setting for the library is DHCP enabled APRIL 2007 STORAGELOADER 2U LTO 67 CHAPTER 3 CONFIGURING THE LIBRARY 1 To change the DHCP setting press or W until the selection arrow P gt points to DHCP IP Address Subnet Mask Gateway MAC Address Select Back 2 Press Select Ethernet DHCP Disabled 3 Press Modify Press or to toggle between Enable and Disable Disabling DHCP addressing assigned by the server enables Static addressing a fixed IP address Important Dynamic assignment of the library s IP address may require periodic reinstallation or reconfiguration of some monitoring software applications 4 Press Select 5 Press OK 68 PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS APRIL 2007 Changing the IP Address 1 To change the IP address press W until the selection arrow Uie points to IP Address 2 Press Select 3 Press Modify Press to increase the value Note Press the to cycle through all
29. FIQ ints can t be Illegal use of certain disabled interrupts FIQ ints can t be Illegal use of certain registered interrupts FIQ ints can t be unregistered Illegal use of certain interrupts FIQ req xxxxxxxx Illegal use of certain interrupts Intrpt no handler registered Received interrupt with no firmware handler Invalid thread requested for launch Attemptto startan unknown task Pref abort xxxxxxx Prefetch instruction abort occurred RFQx Operating system failed reading from queue x Sense data too big An internal data buffer has been made too small Spurious interrupt Received invalid interrupt 1 Power cycle the library press the 0 on the back of the library power off and then press the I power on 2 fthe error persists contact Technical Support see page iii or your service provider APRIL 2007 STORAGELOADER 2U LTO 251 APPENDIX E ERROR MESSAGES Table E 2 Library fatal error messages continued Error Message Description Corrective Action Spurious Interrupt during flash programming illegal interrupt is interrupting code update SW Int Expt xxxxxxxx Received illegal software interrupt Task watchdog expired Task failed to give up control of processor in a reasonable time Unable to allocate Buffer Operating system has run out of allocatable data Unable to launch XXX
30. For example in the above screen the library has one half height tape drives The two tape drive number is for two half height tape drives 176 PRODUCT MANUAL 1016988 RECONFIGURING THE LIBRARY AND RESUMING OPERATION 4 Press Modify Press W or A until the selection arrow gt points to the desired configuration Press Select Select Drive 1 HP LTO HalfHigh IBM LTO FullHigh Select Back Notes This menu option requires input for all of the tape drives installed in the library If you press Back before configuring all the tape drives the configuration selection will not change 5 Press OK 6 Repeat the process for each tape drive installed 7 Press Back as needed to return to the Home screen RESUMING OPERATION 1 Power the library off Press the 0 on the back of the unit after setting the new tape drive configuration 2 Connect the interface cables a Connect the Fibre Channel cable or cables if you installed more than one Fibre Channel tape drive b Connect the SCSI cable or cables if you installed more than one tape drive and a terminator if needed Both LTO 2 and LTO 3 SCSI tape drives require an Ultra 3 or LVD 160 terminator to function properly on the SCSI bus An inadequate terminator will result in various SCSI bus issues including bus hangs and Read Write failures See Tape Drive Fails with Sporadic Errors on page 201 Important APRIL 2007 STORAGELOA
31. LIBRARY S AUTOCLEAN FUNCTION Set up automatic tape drive cleaning during library configuration and store a cleaning cartridge in the library See page 61 for information about setting up automatic tape drive cleaning If the fixed The library cleaning slot is Enabled attempts to load a cleaning cartridge from the fixed cleaning cell Disabled looks for a cleaning cartridge in the I E port Once the cleaning cycle is complete the cartridge will be returned to its original element fixed cell or I E port USE YOUR BACKUP APPLICATION S CLEANING OPTION Set the cleaning option in your backup application if available so that the software monitors tape drive cleaning requirements and automatically cleans the tape drive s using a cleaning cartridge stored in the library Refer to your software documentation for information about setting this option CLEANING A TAPE DRIVE USING THE CLEAN DRIVE OPTION Use the front panel Clean Drive option to clean the tape drive s when the library or backup application notifies you to do so When you select the Clean Drive option the library loads the cleaning cartridge into the tape drive waits until the cleaning is finished unloads the cleaning cartridge returns it to its cell and resumes normal operation Before using the Clean Drive option make sure that you have turned the Auto Cleaning option OFF see page 63 STORAGELOADER 2U LTO 133 CHAPTER 5 OPERATING THE LIBR
32. MANUAL 258 specifications continued power 210 reliability 210 shipping 213 size 208 weight 208 statistics library 139 viewing through Remote Management utility 103 status LED 4 116 storage capacity data cartridge 207 library 207 storing cartridges 138 subnet mask 65 to 72 T Tandberg Data contacting iii tape drive information brand and serial number 151 code version 151 description 2 location 7 serial number 151 viewing operation information 146 to 148 tape drive maintenance cleaning 131 to 136 cover plate location 5 performing a self test 181 replacing 163 to 179 resetting 136 to 138 setting configuration 176 troubleshooting 204 tape drive operation running a self test 182 tape drive using firmware requirements for using WORM 229 loading and unloading cartridges 127 to 130 setting SCSIID 50 updating code via remote management 110 TapeAlertflags 229 tapes See cartridges 1016988 TechnicalSupport iii gather required information before contacting 203 to 206 temperature operating 211 termination SCSI installing terminator 18 terminator requirements 10 transfer rate 208 troubleshooting 197 to 206 U Universal Serial Bus USB connecting library to 21 interface support 213 options 39 V viewing cartridge inventory via front panel 156 to 161 via Remote Management utility 92 viewing library cartridge inventory 156 history eventlogs 142 serial number and codelevel 139 settings
33. Note the cartridge orientation bar code label to the left Figure 5 4 Inserting a cartridge into the I E port 118 PRODUCT MANUAL 1016988 INSERTING AND MOVING CARTRIDGES 5 Push the cartridge into the slot until it stops eo Close the I E port door The lock icon illuminates solid green 7 Continue with the next section Important If you plan to store a cleaning cartridge in the library see Setting Up Automatic Tape Drive Cleaning on page 61 IMPORTING CARTRIDGES THROUGH THE I E PORT After you have loaded a cartridge into the I E Port you need to import it into the library The I E port must be enabled see Enabling and Disabling the I E Port on page 47 Note The following steps describe how to import a cartridge through the I E Port Reverse the steps to Export a cartridge through the I E Port To import cartridges through the I E Port 1 Atthe Home screen press Move If necessary enter the operator panel password see page 78 2 Press W until the selection arrow gt points to Import and then press Select Select Back APRIL 2007 STORAGELOADER 2U LTO 119 CHAPTER 5 OPERATING THE LIBRARY 3 When the following screen appears press Select 1 bar code Select Back 4 Press or to move through the slot choices When the screen shows your destination moving to choice press Select Import Destination Select Back 5
34. PRODUCT MANUAL 1016988 USING THE UTILITY S TOOLS Update from a file of my choice WEB based Library Code Update Enter the file name below or use the Browse button to locate the desired file Then press the Update button After you press the Update button this page will remain displayed until all of the data has been transferred to the Library Do not turn off powerto the Library after you have pressed the Update button gt Update from the USB port USB File System Navigation Navigate the USB File System until the desired TFW file is located Click on that file to select it You will be prompted before any firmware is transferred V1C202 TFW 4194560 2007 02 22 14 00 42 When the update is complete the screen indicates the result Update Library Firmware Results The library Code Update Command completed with no errors Return to Home page APRIL 2007 STORAGELOADER 2U LTO 109 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY Drive CUP Drive Code Update Use this option to update the code in the tape drive s The following figure shows the options for updating the code Important Make sure that you select and download the correct firmware files Firmware for other Tandberg Data Corporation products is not compatible with the tape drives Do not attempt to perform library operations or power down the library until after Caution it automatically resets Choo
35. Press OK to continue or Back to cancel gt During the import the front panel displays an Import Active message gt Afterasuccessful Import the library displays this confirmation message Import Good Once the message appears press OK to continue 6 Press Back as needed to return to the Home screen MOVING CARTRIDGES The front panel Move command allows you to move cartridges between any of the elements inside the library slots a tape drive or the I E Port Note The following steps describe how to move cartridges between slots Use the same procedure to move cartridges to and from a tape drive or to and from the 1 Port When you move a cartridge to a tape drive the cartridge automatically loads the tape drive engages the take up reel 1 Atthe Home screen press Move 120 PRODUCT MANUAL 1016988 INSERTING AND MOVING CARTRIDGES If necessary enter the operator panel password see page 78 2 Press W until the selection arrow Uf points to Move 3 Press Select Press W until the selection arrow P gt points to Slot 4 Press Select and then press or to move through the slot choices When the screen shows your source moving from choice press Select APRIL 2007 STORAGELOADER 2U LTO 121 CHAPTER 5 OPERATING THE LIBRARY Repeat steps 4 and 5 above to select your destination moving to choice Slot 06 Slot 02 Continue OK Back 5 Press OK to continue o
36. Properties Drive ID Drive type code level and serial number Interface Drive SCSI ID or Fibre Channel Library SCSI Bridge Drive Configuration 1 Default English 2 Default Native Mode 3 Default Random Mode 4 Default DHCP Enabled This section provides step by step instructions for setting library configuration options The instructions assume that you are using the operator panel to set options If you are using the library s Remote Management utility described in Chapter 4 the selections are generally the same but you access menus and selections through web style links and fields STORAGELOADER 2U LTO 37 CHAPTER 3 CONFIGURING THE LIBRARY Table 3 5 provides an overview of each configuration option Read through the table to determine which options you need to set and then follow the steps on the referenced pages Table 3 5 Library configuration options Configuration option Description See LCD Language You can change the language for the LCD display from English the default setting to French German Italian or Spanish Changing the LCD Language on page 39 LCD Contrast LCD Brightness Reverse Video You can set the LCD s contrast and brightness to an appropriate level for your lighting conditions You can also reverse the display dark background light text Changing the LCD settings on page 40 Slot Count cartri
37. Removing the Shipping Lock on page 23 Important You must remove the shipping lock before operating the library LI 3 Lock handle gt Figure 2 10 Shipping lock APPLYING POWER TO THE LIBRARY To power on the library 1 Make sure that the power switch on the back of the library is off the 0 is pressed Power Power switch connector off 0 Figure 2 11 Power switch and power connector 22 PRODUCT MANUAL 1016988 POWERING ON THE LIBRARY 2 Connect the female end of the power cord to the power connector on the back of the library Important Two power cords are shipped with the library One for use in the US and Canada and one for use in Europe See page 210 for power cord requirements for other locations 3 Plug the male end of the power cord into the power source 4 Pushthe power switch on the back of the library to the on position press the I The library performs its power on sequence If you previously removed the shipping lock using the Quick Start Guide skip the next section and continue with Completing the Power on Sequence on page 27 REMOVING THE SHIPPING LOCK The library automatically ejects both left magazines and displays the following message when you power it on with the shipping lock installed TANDBERG DATA StorageLoader Lib Hardware Error Picker ship lock 1 Remove Picker Lock 2 Reset Library Maint Drive 1 Remove the l
38. Right optional lock 2x LCD and keypad status LEDs 2x magazine Figure 1 1 StorageLoader 2U LTO front panel components Operator Panel LCD and Keypad The operator panel includes a 4 button keypad and an 8 line 21 character liquid crystal display LCD TANDBERG DATA StorageLoader 2U LTO Idle No Tape No Tape Maint Drive Note This screen shows a library with two tape drives installed If your library has one tape drive installed the additional line D 2 does not show a status You can use the operator panel to gt Set or change library configuration options gt Issue commands to the library gt View library status and information gt Run demonstration programs and test library functions gt Reset the library APRIL 2007 STORAGELOADER 2U LTO 3 CHAPTER 1 PRODUCT OVERVIEW gt Set tape drive configuration options gt View tape drive status and information Import Export Port I E Port The I E port allows you to insert or remove cartridges from the library To prevent unauthorized use of the I E port operator panel menus can be password protected or access can be prevented through the backup application Library Status LED The status LEDs indicate library activity as shown in the following table See Figure 1 1 for the location of the status LEDs LED Color Status Off no color The library is idle The library is performing a mechanical operation
39. SCSI bus gt LTOTool is available as a free download at www tandbergdata com gt Refer to the readme file provided with the program for installation instructions gt Refer to the program s online help for instructions on performing upgrades and diagnostics APRIL 2007 STORAGELOADER 2U LTO 193 CHAPTER 7 MAINTENANCE gt You can download new firmware at www tandbergdata com Do not upgrade firmware unless Tandberg Data Corporation Technical Support Caution has advised you to do so If performed improperly the upgrade procedure can render your tape drive inoperable Consult with Tandberg Data Corporation Technical Support before performing an upgrade USB PORT TAPE DRIVE FIRMWARE UPGRADE You can use the USB port to upgrade tape drive firmware See Connecting the Library to the USB Port on page 21 To download new code to the tape drive s 1 At the Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to USB Options Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select Back 3 Press Select 4 Press or W until the selection arrow gt points to New Drive Code USB Options New Library Code New Drive Code Save Configuration Get Configuration Save Library Logs A v Select Back 194 PRODUCT MANUAL 1016988 USB
40. TAPE DRIVE HALF HEIGHT TO FULL HEIGHT To replace the half height tape drive in your library or both half height tape drives with a full height tape drive follow these steps 1 Preparing for replacement a Power off the host b Power off the library press the 0 on the back of the unit c Disconnect the power cord the SCSI or Fibre Channel cable s and the terminator if present d Remove the tape drive cover plate Set the plate and the screws aside Back of library Tape drive Power OFF cover plate press the 0 Screws Screws Disconnect power cord Figure 7 12 Tape drive cover plate half height SCSI library 2 Removing the cables cooling plates and tape drives a Pull the tape drive a short distance out of the library and disconnect the serial cable S b Disconnect the power cables P from all of the tape drives APRIL 2007 STORAGELOADER 2U LTO 173 CHAPTER 7 MAINTENANCE c Remove the screws A holding the tape drive cooling plate B if one is installed Remove the plate and discard it and the screws Screws A Cooling plate B Looking inside back of library Retaining tab Single half height tape drive Figure 7 13 Tape drive cooling plate d While holding the cables out of the way remove the tape drive A Caution Be certain to support the tape drive as you remove it from the library LTO Ultrium tape drives weigh several pounds each Repeat step
41. This indicates the total number of the bar code scanner has scanned a bar code label STORAGELOADER 2U LTO 103 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY Scan Retry Count This indicates the total number the bar code scanner has retried scanning a bar code label Scan Fail Count This indicates the total number of the bar code scanner failed scanning a bar code label The scanner tries to scan a bar code several before it logs a failure ELEMENT STATISTICS The Element Statistics section of this page provides the following information Element ID These are the populated slots in the library This screen shows the library with two left magazine blanks installed Type Number This field shows either the type of slot cleaning cartridge or I E port or the number of the cell Total Puts This indicates the total number of times the robot put a cartridge into this cell Put Retries This indicates the total number of times the robot has retried putting a cartridge into this cell Pick Retries This indicates the total number of times the robot has retried picking a cartridge from this cell NETWORK STATISTICS The Statistics Network page provides the following information Network Statistics Parameter Gount WWW Hit Count 163 FTP Count E mails Sent Trapped Events 1 WWW Hit Count This indicates the total number of the library has been accessed from the Internet via the Remote Management Utility FIP
42. W until the selection arrow f points to Drive Maintenance Maintenance Library Maintenance Cleaning Options System Reset USB Options Select Back 3 Press Select APRIL 2007 STORAGELOADER 2U LTO 181 CHAPTER 7 MAINTENANCE 4 Press W until the selection arrow P gt points to Drive Diagnostics Drive Maintenance gt Drive Diagnostics Select Back 5 Press Select 6 Press or WV until the selection arrow gt points to Drive Self Test Drive Diagnostics Pp Drive Self Test Select Back 7 Press Select Pending Action Drive Sel Test Continue 8 Press OK to perform the test 9 Press Back as needed to return to the Home screen RUNNING LIBRARY DIAGNOSTICS To check basic library functions you can run a set of diagnostic tests from the operator panel These tests check the library s electronics and SCSI functions If you report a problem to Tandberg Data Corporation Technical Support you may be asked to run these tests and provide the results PERFORMING A DIGITAL SELF TEST To perform a digital self test on the library 182 PRODUCT MANUAL 1016988 RUNNING LIBRARY DIAGNOSTICS 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Maintenance Maintenance gt Library Maintenance Drive Maintenance Cleaning Options System Reset US
43. between Enable and Disable Password Enable gt Disable Select Back 6 With the arrow pointed to Disable press Select 7 Press OK 8 Press Back as needed to return to the Home screen Getting your password hint In case you forget your password you can get a password hint Once you get the hint contact Technical Support and give them the hint They will provide the password When you try to access any screen and the password is enabled the library will prompt you to enter the password From this point follow these steps 1 Hitthe Back button and the following screen appears Password Confirm Password Password Hint A v Select Back 2 Press W until the selection arrow P gt points to Password Hint 80 PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS 3 Press Select Password Password Hint 0 021 00 0 example 4 Copy down the password hint and contact Tandberg Data Corporation Technical Support see ww w tandbergdata com They will provide you with your password RESTORING THE DEFAULT CONFIGURATION If necessary you can return all of the library configuration settings to their default values Important When you use this option all changes that you previously made to any of the library s configuration settings are lost To restore the default configuration values 1 Atthe Home screen press Lib If necessary enter the operator panel password see page
44. drive transfer rate and capacity 208 Power Cord 5 5 210 Environmental specifications 211 Acoustic noise 212 NOG ac m 212 Shipping weight and dimensions 213 B Interface Specification Table B 1 Table B 2 Table B 3 Table B 4 Table B 5 SCSI command set supported by the library 219 Status byte descriptions 221 Supported sense 221 Multi mode optical cable 224 Ethernet port pin assignments and functions 225 C Write Once Read Many WORM Capability Table C 1 Table C 2 APRIL 2007 WORM tape cartridge specifications 228 TapeAlert flags associated with the WORM media 229 STORAGELOADER 2U LTO xiii xiv Table C 3 ASC ASCQ error codes for a Medium Error SK 3 with WORM Table C 4 ASC ASCQ error codes for a Data Protect error SK 7 with s eoru Ra ou a ke a EA FRE Sq A VES RAE E Error Messages Table E 1 Library error Table E 2 Library fatal error PRODUCT MANUAL 1016988 ABOUT THIS MANUAL ABOUT THIS MANUAL This manual describes how to install confi
45. effect you must enter the password before you can use the operator panel menus Each time you return to the Home screen and press a different button password protection is re activated you must enter the password again to access the menus Accessing password protected operator panel menus If you need to gain access to the operator panel menus but want password protection to remain in effect follow these steps 1 Atthe Home screen press the mode you need to access The following screen appears Confirm Password Done Back 78 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS 2 Enter the operator panel password by following the steps on page 77 If you forget your password see Getting your password hint on page 80 3 Press Done If you entered the correct password the library displays the screen you requested Disabling the operator panel password To turn off password protection for the operator panel 1 Atthe Home screen press Lib 2 Enter the operator panel password see page 78 If you forget your password see Getting your password hint on page 80 3 Press W until the selection arrow gt points to Password Library Library ID Inventory Pp password Select Language Library Settings Select Back 4 Press Select Password Password Disabled STORAGELOADER 2U LTO 79 CHAPTER 3 CONFIGURING THE LIBRARY 5 Press Modify Press or to switch
46. following information To view this information go to Library information library type serial number and SCSI ID page 139 Library status fans cable and temperature page 141 Library history event logs page 142 Library statistics view slots drives and I E port page 144 Library settings emulation mode operation mode ethernet page 150 I E port and the display and storage settings Tape drive information page 151 SCSI tape drive serial number SCSI ID and type and the tape drive designated as the SCSI interface bridge FC tape drive NPort Address Loop ID Port number and WWNN number Cartridge inventory page 156 VIEWING BASIC LIBRARY INFORMATION Because the library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface the SCSI interface seen by the host is the SCSI interface SCSI ID of the tape drive APRIL 2007 STORAGELOADER 2U LTO 139 CHAPTER 6 VIEWING LIBRARY INFORMATION All instructions begin at the library s Home screen To check the library s basic information 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library ID 3 Press Select 140 PRODUCT MANUAL 1016988 VIEWING LIBRARY STATUS Important Because the library uses the ADI serial interface the SCSI
47. gt Is the host computer system turned on gt Is there an error message displayed on the library s LCD See Appendix E for descriptions of LCD error messages gt For additional tips see Chapter 8 Iroubleshooting PERFORMING SYSTEM EXERCISES After installing the library check the setup by performing the exercises suggested below While these exercises are not required it is a good idea to verify that your system and hardware are properly communicating before you begin operation 1 Import several cartridges into the library and load and unload cartridges into the tape drive s For instructions on gt Importing cartridges see page 118 gt Loading and unloading cartridges from the tape drives see page 127 2 Runa system demo See page 186 for instructions These exercises help determine if the library s hardware components are operating properly 3 Download the diagnostic tools LibTool and LTOTool from www tandbergdata com Use these two tools to verify that the host computer can communicate with the library and the tape drive s WEB F Db HOST gt H urr 5g Be sure to download the tools for your operating system Refer to the instructions in the readme files or on line help provided with the tools STORAGELOADER 2U LTO 29 CHAPTER 2 INSTALLING THE LIBRARY gt Use LibTool to view the cartridge inventory and to move tapes into and out of the tape drive s gt Use LTOTool to run a Write Read te
48. library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface as seen by the host is the SCSI interface of the tape drive See the tape drive Product Manual for tape drive information See Automation Drive Interface Command ADC for ADI information To check a tape drive s SCSI interface bridge assignment 1 Atthe Home screen press Drive If necessary enter the operator panel password see page 78 APRIL 2007 STORAGELOADER 2U LTO 155 CHAPTER 6 VIEWING LIBRARY INFORMATION 2 Press W until the selection arrow J gt points to Library SCSI Bridge Drive Drive ID Interface Drive Configuration gt Library SCSI Bridge v Select Back 3 Press Select 4 Press OK 5 Press Back as needed to return to the Home screen VIEWING AND UPDATING THE CARTRIDGE INVENTORY The library maintains a cartridge inventory to keep track of where cartridges are located In performing an inventory the library checks for cartridges in the cells and scans each cartridge s bar code label The library uses this information to process commands from an application VIEWING CARTRIDGE INVENTORY A cartridge inventory is automatically performed each time the library is powered on each time a cartridge is inserted or removed from the library and each time a magazine is inserted into the library You can view the cartridge inventory to quickly determi
49. mode the library automatically processes cartridges in sequential order without direction from an application See page 57 for information about setting the library to operate in Sequential operation from the front panel Important If you are using a backup application which is capable of controlling the library do not configure the library to operate in Sequential mode STORAGELOADER 2U LTO 97 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY You can also set the restart and loop options as follows gt Restart option Determines what the library does after it is reset power cycled or when a magazine has been re inserted Mode Use Enabled The library restarts at the beginning of the cartridge sequence Disabled The library resume where it left off when the interruption occurred gt Loop option Determines what the library does after it has finished processing the last cartridge in the sequence Mode Use Enabled The library loops back to the first cartridge in the sequence and begins processing the cartridges again Disabled The library stops and waits for operator intervention Operator intervention typically means removing cartridges for storage and inserting new cartridges Skin This option allows you to change the background color of the utility Fujitsu Siemens rellow Blue Jamaica 98 PRODUCT MANUAL 1016988 SETIING CONFIGURATION
50. not cover the opening write enabled covers the opening write protected Use a pen or small screwdriver to move the switch Do not use a pencil because graphite may corrupt the tape If you used an application other than your normal backup software to write data to the tape your backup software may report that it does not recognize the tape For example if you have used LTO Tool to write and read test data the test tape will not be recognized by your backup software Perform a tape erase using either LTOTool or your backup software 202 PRODUCT MANUAL 1016988 BEFORE CONTACTING TECHNICAL SUPPORT BACKUP SOFTWARE CONFIGURATION ISSUES If you suspect an issue with the backup software configuration use LibTool and LTOTool to first confirm that the library and tape drive are working properly Download and install LibTool and LTO tool from www tandbergdata com E M HOST o og Use LibTool to gt Detect the library gt View the library s cartridge inventory gt Move tapes into and out of the tape drive Use LTOTool to gt Detect the tape drive gt Perform a Read Write test The readme file that accompanies the program or the online help for the Windows version provides instructions for using LibTool and LTOTool For any questions regarding software configuration contact your software provider BEFORE CONTACTING TECHNICAL SUPPORT Before contacting Technical Support complete the following
51. on 22 rack mounting 13 to 17 troubleshooting 197 to 198 verifying the hardware setup 28 installation requirements accessories and equipment for application software 12 environment 12 preparing for 12 10 to 12 STORAGELOADER 2U LTO 255 INDEX interface specifications Ethernet 225 to 225 Fibre Channel 224 SCSI 217 to 223 internal components 7 inventory See viewing cartridge inventory IP address 65 to 72 K keypad front panel buttons description 3 using 31 to 36 L language LCD 39 LCD changing language 39 description 3 error messages 239 to 252 See also operator panel LED status 4 116 library configuration configuration via remote management 94 to 102 Remote Management utility 85 to 114 See also configuration Sequential mode 57 to 61 tape drive configuration 176 library information back panel components 5 front panelcomponents 3 LUN 17 product overview 1 SCSIinterface bridge 52 statistics via remote management 103 to 105 viewing history 142 viewing information 139 to 146 library maintenance cleaning 181 cleaning tape drive 131 to 136 creating diagnostic listings 188 to 194 moving or shipping the library 231 to 238 performing a digital self test 182 performing a motion test 184 replacing the tape drive 163 to 179 256 PRODUCT MANUAL library maintenance continued running system demo 186 troubleshooting 203 library updating updating code via remote management 106 upgrading firmw
52. power connector FH Tape Drive not used in this configuration TD carrier Bottom power connector Figure 7 3 Power cable routing tull height tape drive Power cable P LIBRARY Top power connector upper TD Middle power connector lower TD Figure 7 4 Power cable routing half height tape drives 166 PRODUCT MANUAL 1016988 INSTALLING A SECOND HALF HEIGHT TAPE DRIVE INSTALLING A SECOND HALF HEIGHT TAPE DRIVE To install an additional tape drive follow these steps 1 Preparing for replacement a Power off the host b Power off the library press the 0 on the back of the unit c Disconnect the power cord the SCSI or Fibre Channel cable s and the terminator if one is installed d Remove the tape drive cover plate Set the plate and the screws aside Back of library Tape drive Power OFF cover plate press the 0 Disconnect Screws Screws power cord Figure 7 5 Tape drive cover plate half height SCSI library Note The above figure shows the SCSI library Remove the Fibre Channel tape drive cover plate the same way 2 Removing the cooling plate and disconnecting the cables a Remove the two screws A holding the tape drive cooling plate B Remove the plate and discard it and the screws Cooling plate B Looking inside back of library Retaining tab Single half height tape drive cables removed for clarity en Figure 7 6
53. retry the operation 4 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider File Read Fail The library could not read 1 Ensure that the USB device is securely the next block of data from inserted and retry the operation the USB device 2 Re write the file to the USB device and retry the operation 3 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider File Seek Fail The library could not seek to 1 Ensure that the USB device is securely a specific offset within a USB inserted and retry the operation file 2 Re write the file to the USB device and retry the operation 3 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider File Write Fail The library could not write 1 Ensure that the USB device is securely the next block to the USB inserted and retry the operation file 2 Retry the operation 3 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider General Failure An operation couldn t be 1 Resetthe library and retry the operation See completed because of an page 136 for reset instructions internal problem 2 If the error persists contact your service provider General HW Failure An operation couldn t be 1 Resetthe library and retry the operation See comple
54. shock loads as specified in Table A 7 The operating shock levels indicate how much shock the library can withstand while the enclosed tape drive or tape drives is reading and writing data The non operating and storage shock levels indicate how much shock the library can withstand when it is not operating After experiencing this amount of shock the library will operate normally 3g Operating Random vibration at 1 Hz to 400 Hz 9 0 3 Grms 20 minutes per axis Swept Sine 5 Hz to 500 Hz to 5 Hz 9 0 3 g 1 octave per minute 3 sweeps per axis 5 ms half sine 20 shocks each side TBD Non Operating Random vibration at 1 Hz to 400 Hz 1 06 Grms 20 minutes per axis Swept Sine 5 Hz to 500 Hz to 5 Hz 0 75 g 1 octave per minute 3 sweeps per axis g TBD ms half sine 3 shocks per side 18 total 212 PRODUCT MANUAL 1016988 SHIPPING SPECIFICATIONS SHIPPING SPECIFICATIONS The library s shipping carton passes the tests described in International Safe Transit Association ISTA Procedure 2A Table A 8 lists the weight and dimensions of the library packed for shipping Packaging includes rack mounting kit power cord quick start guide product manual and product CD Table A 8 Shipping weight and dimensions Shipping Weight Dimensions Length x Width x Depth 27 7 kg 91 3 x 57 15 x 28 19 cm 63 1 Ib 36 x 22 5 x 11 1 inches A Caution If you need to re pack and ship the library r
55. the new TapeAlert flags associated with the WORM cartridge Table C 2 TapeAlert flags associated with the WORM media Parameter Code Description Set Clear Type In Hex In Decimal 3Bh 59 WORM Medium Integrity Check Failed Set when L Critical the tape drive determines that the data on tape is suspect from a WORM point of view 3Ch 60 WORM Medium Overwrite Attempted Set when E Critical the tape drive rejects a Write operation because the rules for allowing WORM writes have not been met APRIL 2007 STORAGELOADER 2U LTO 229 APPENDIX C WRITE ONCE READ MANY WORM CAPABILITY ERROR CODES Tape drive errors associated with the new WORM capability result in either a Medium Error Sense Key 3h or a Data Protect error Sense Key 7h The tape drive returns this error information in response to a SCSI REQUEST SENSE command Refer to the tape drive SCSI reference for additional information about the error codes returned by the REQUEST SENSE command Table C 3 shows the new ASC ASCQ error codes for Sense Key 3h Medium Error Table ASC ASCQ error codes for a Medium Error SK 3 with WORM media ASC ASCQ Description 04h 10h Logical Unit Not Ready Auxiliary Memory Not Accessible 11h 12h Auxiliary Memory Read Error 30h ODh Medium Error WORM Medium Integrity Check Set when the tape drive rejects a Read operation because the current cartridge is a Suspicious
56. the number choices 4 Press Uf to move to the next number Repeat steps 4 and 5 to change the remaining values in the address 5 Press Done 6 Press OK STORAGELOADER 2U LTO 69 CHAPTER 3 CONFIGURING THE LIBRARY Changing the Subnet Mask 1 To change the Subnet Mask address press W until the selection arrow J gt points to Subnet Mask 2 Press Select 3 Press Modify Press to increase the value Note Press the to cycle through all the number choices 4 Press gt to move to the next number Repeat steps 4 and 5 to change the remaining values in the address 5 Press Done 6 Press OK 70 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS Changing the Gateway Address 1 To change the Gateway address press W until the selection arrow J gt points to Gateway 2 Press Select 3 Press Modify Press to increase the value Note Press the to cycle through all the number choices 4 Press gt to move to the next number Repeat steps 4 and 5 to change the remaining values in the address 5 Press Done 6 Press OK 7 Press Back as needed to return to the Home screen STORAGELOADER 2U LTO 71 CHAPTER 3 CONFIGURING THE LIBRARY Viewing the MAC Address 1 To view the MAC address press W until the selection arrow P gt points to MAC Address IP Address Subnet Mask Gateway MAC Address v Select Back 2 Press Select Ethernet MAC
57. the operator panel password see page 78 144 PRODUCT MANUAL 1016988 VIEWING LIBRARY STATISTICS 2 Press W until the selection arrow gt points to Library Maintenance 3 Press Select 4 Press W until the selection arrow P gt points to Library Statistics 5 Press Select and then press W until the selection arrow gt points to View Slots APRIL 2007 STORAGELOADER 2U LTO 145 CHAPTER 6 VIEWING LIBRARY INFORMATION 6 Press Select A screen similar to this one appears In this example slot 8 is highlighted Press or to move through the slots Note The screen above shows the library with only one magazine installed 7 Press Back as needed to return to the Home screen VIEWING TAPE DRIVE S 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Maintenance 3 Press Select 146 PRODUCT MANUAL 1016988 VIEWING LIBRARY STATISTICS 4 Press W until the selection arrow J gt points to Library Statistics 5 Press Select Press W until the selection arrow gt points to View Drives 6 Press Select A screen similar to the following one appears Press or toadvance through the tape drives if more than one tape drive is installed in the library Note The screen above shows the library with only one tape drive installed APRIL 2007 STORAGELOADER 2
58. too long System Fan The library has detected that 1 Power cycle the library the system fan is not 2 Ifthe error persists contact Technical Support operating properly see page iii or your service provider System Timeout An library operation took 1 Resetthe library and retry the operation See page 136 for reset instructions 2 fthe error persists contact Technical Support see page iii or your service provider Tape Overflow The robot is full and no empty slot can be found Remove one or more cartridges See Loading Cartridges into the I E Port on page 118 to remove a single cartridge See Loading Cartridges into a Magazine on page 122 to remove multiple cartridges APRIL 2007 STORAGELOADER 2U LTO 249 APPENDIX E ERROR MESSAGES Table E 1 Library error messages continued Error Message Description Corrective Action Terminated The operation has been stopped by the user Retry the operation if desired Unknown Drive The library does not recognize the tape drive 1 Verify that the tape drive settings in the Drive Configuration menu match the type of tape drive s installed 2 Ensure that you have a valid SCSI ID set for the tape drive See Changing the SCSI IDs on page 50 LIBRARY FATAL ERROR MESSAGES This section describes the fatal error messages that can appear on the library s operator panel If one of these error
59. type Make sure that the SCSI controller is an LVD non RAID controller Tandberg Data Corporation does not support the use of libraries or tape drives on RAID controllers SCSI IDs Make sure that the SCSI IDs you selected for the tape drive or tape drives are not the same as the IDs used by any other devices on the SCSI bus including the SCSI adapter card Refer to page 50 for information about setting the SCSI IDs STORAGELOADER 2U LTO 197 CHAPTER 8B TROUBLESHOOTING v LVD SCSI devices Because the tape drives installed in the library are LVD low voltage differential devices all other devices on the SCSI bus should also be LVD These devices include the controller cards terminators and any other devices on the bus For optimum performance use an Ultra 160 SCSI host bus adapter Note Although Ultra 2 and Ultra 3 LVD SCSI are compatible with single ended SCSI Tandberg Data Corporation does not support using the LVD library on a single ended SCSI bus SCSI cable lengths Make sure that the cabling for the SCSI bus attached to the tape drives does not exceed the maximum length restriction see page 18 Termination Make sure that the SCSI bus is properly terminated as described on page 18 If another device previously terminated the SCSI bus and is no longer at the physical end of the bus be sure to remove the terminator from that device Important Both LTO 2 and LTO 3 SCSI tape drives require Ultra 3 or LVD 160 te
60. 1 Removing the Shipping Lock Phillips screwdriver 2 Installing the Library in a Rack Installing or Replacing a Tape Drive Small flat blade screwdriver or similar object Removing Cartridges Without Power Level Installing the Library in a Rack Tape measure Installing the Library in a Rack APRIL 2007 STORAGELOADER 2U LTO 11 CHAPTER 2 INSTALLING THE LIBRARY PREPARING FOR INSTALLATION Before installing the library gt Make sure that the SCSI host bus adapter card installed in the host computer any necessary device drivers and your backup software are compatible with the library Make certain that an Ultra 160 SCSI host bus adapter HBA and any necessary drivers installed in the host computer are compatible with the tape drive s Important Both LTO 2 and LTO 3 SCSI tape drives are Ultra 160 SCSI devices and require a minimum Ultra 160 non RAID SCSI host bus adapter card gt For optimum performance use an Ultra160 SCSI host bus adapter Compatibility information is available from www tandbergdata com gt If your software has not yet been certified for the StorageLoader 2U LTO you can use one of the library s emulation modes see page 55 gt You can install the software on the host computer before or after library installation However if you install the software first you may need to reconfigure it for use with the library after library installation is complete gt Lo
61. 150 statistics 144 status 141 viewing tape drive configuration 154 SCSIID 153 SCSI interface bridge 155 serial number 151 W warranty product warranty caution iii weight library 208 shipping 213 warning 16 wide SCSI connecting 17 library requirements 10 218 worldwide cartridge identifier WWCID 227 Write Once Read Many WORM capability firmware requirements 229 APRIL 2007 INDEX overview 227 239 Write Once Read Many WORM media characteristics 227 datasecurity 228 errors 228 specifications 228 STORAGELOADER 2U LTO 259 INDEX Notes 260 PRODUCT MANUAL 1016988
62. 16 Shipping lock removal step 7 8 Replace the magazine Securely grasp the left magazine or magazine blank and slide it straight into the library Use care not to twist it or move it side to side it must be inserted straight into the opening When you encounter resistance press the magazine firmly and it snaps into place When the magazine is fully seated the lock icon is solid green indicating that it is locked COMPLETING THE POWER ON SEQUENCE After removing the shipping lock continue with this section 1 Power the library on Press the on the back of the library 2 Store the shipping lock Save the shipping lock with the library s packing materials in case you need to move or re ship the library See Appendix D for important instructions on moving or shipping the library including how to park the robot APRIL 2007 STORAGELOADER 2U LTO 27 CHAPTER 2 INSTALLING THE LIBRARY 3 Ensure that both magazines are fully seated Once they are fully seated the library updates its inventory While updating inventory the library displays the inventory status XX TANDBERG DATA mmm StorageLoader Lib Update Inventory XX Current action No Tape Lib Maint Drive 4 Set the SCSI IDs If necessary set the SCSI IDs for the tape drive s You can use the default IDs or change them if they conflict with other devices on the SCSI bus See page 50 for instructions Important Do not power
63. 3 1 Library LCD and keypad APRIL 2007 STORAGELOADER 2U LTO 31 CHAPTER 3 CONFIGURING THE LIBRARY 32 Viewing the Home Screen During normal operation the Home screen appears on the LCD see below By default the Home screen displays the operating status of the library and tape drive or tape drives TANDBERG DATA StorageLoader Idle No Tape No Tape Lib Maint Drive Note This screen shows a library configured with two tape drives If your library has one tape drive installed the additional line D 2 does not show a status Tape drive status messages Some examples of tape drive status messages are Table 3 1 drive status messages Message Meaning D n Ready A tape is loaded in the tape drive and is ready for write or read operations D n No tape No tape is loaded in the tape drive See Loading and Unloading Cartridges in the Tape Drive on page 127 D n Tape Ejected The tape drive ejected a tape and it is located at the tape drive s door See Loading and Unloading Cartridges in the Tape Drive on page 127 D n Loading The tape drive is loading the tape D n Unloading The tape drive is unloading the tape D n Needs The tape drive requires cleaning Cleaning See Cleaning the Tape Drive on page 130 D n Cleaning The tape drive is in the process of using a cleaning cartridge D n Replace Cln The cleaning cartridge has reached the end of its usef
64. 50 micron or 62 5 micron multi mode optical fibre cable with LC connectors Fan Tape drive Power cover plate switch e a EE na AB ut jJ i FC connector Power cord connector Figure 1 3 Library s back panel components FC configuration Fan The system fan provides cooling for the library and the tape drive s Power Cord Connection The power cord connection provides AC power to the library and the tape drive s Power Switch The power switch allows you to turn power on and off for the library and the enclosed tape drive s 6 PRODUCT MANUAL 1016988 APRIL 2007 LIBRARY COMPONENTS INTERNAL COMPONENTS Figure 1 4 shows the library s internal components Left magazine optional Half height tape drive magazine CHM and bar code scanner Figure 1 4 Storageloader 2U LTO internal components Tape Drive The tape drive is mounted at the back of the library Figure 1 4 shows the library with one HH tape drive installed The library will also accommodate one FH LTO 3 tape drive two HH LTO 3 or HH LTO 2 tape drives Cartridge Handling Mechanism CHM The CHM moves cartridges between cells in the magazines and the tape drives When a cartridge is ejected from a tape drive the CHM moves the cartridge back to the magazine The CHM also moves cartridges to the I E port for easy removal from the library Bar Code Scanner The bar code scanner is located on the cartridge handling mechanism The scanner en
65. 61 using import export port I E Port 118 to 119 using operator panel 31 to 36 operation tape drive cleaning the tape drive 131 to 136 running tape drive demos 181 to 182 unloading cartridge from tape drive 129 operation mode emulation 55 Random or Sequential 57 operator panel Home screen 32 location 3 menu overview 35 to 37 preventing access to menus using 31 to 36 76 to 80 P packing for shipment particulate limits 212 password accessing password protected menus 78 disabling for operator panel 79 setting for operator panel 76 to 80 setting for Remote Management utility 102 performance specifications 208 to 210 236 to 238 APRIL 2007 INDEX Performing Diagnostic Tests 188 power consumption 210 power cord connecting 22 international requirements 210 specifications 210 power switch 6 powering on thelibrary 22 preparing cartridges 117 product warranty caution iii R rack mounting installation 13 to 17 removing from rack 235 Random mode See also Sequential mode 57 regulatory agency compliance 213 to 215 reliability specification 210 Remote Management utility accessing 85 configuration options 94 connecting to Ethernet 21 description 2 setting Ethernet configuration 65 statistics page 103 tools and tests 105 using 85to 114 removing cartridges with power off 179 with power on 124 resetting library and tape drive 136 to 138 returning library for service 231 to 238 RMA number obtaining 231 S sa
66. 7 bus See SCSI bus buttons See keypad C cable requirements Bthernet 225 international power 210 SCSI 218 capacity data cartridges 207 library 207 cartridge See also cartridges information See also cartridges inventory See also cartridges using See also cleaning cartridge See also WORM media cartridge access port See import export port cartridge handling mechanism CHM 7 STORAGELOADER 2U LTO 253 INDEX cartridges information purchasing 11 selecting 11 supported by tape drive 117 cartridges inventory after power on 23 after reset 137 time required 209 updating 161 viewing via RMU 92 viewing via the front panel cartridges using inserting 118 to 119 preparing 117 removing power off 179 removing power on 124 storing 138 viewing the cartridge type 48 cleaning activating cleaning cartridge cell 61 enabling Autoclean option 61 to 65 library 181 setting up automatic drive cleaning 61 to 65 tape drive 131 to 136 cleaning cartridge cleaning count via RMU 90 cleaning count via the front panel 131 requirements 117 storing in library 131 to 136 using 131 to 136 code load See firmware code version library 139 tape drive 151 via Remote Management utility 87 compatible tape cartridges 117 components back panel 5 to 6 front panel 3 to 4 internal 7 configuration changing accessing options 31 to 37 automatic drive cleaning 61 to 65 changing from operator panel 37 to 82 changing through Remote Mana
67. 87 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY Notes The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface as seen by the host is the SCSI interface of the tape drive The library appears as LUN 1 on the same SCSI ID as the tape drive For additional information see The tape drive s Product Manual for tape drive information Automation Drive Interface Command ADC for ADI information LIBRARY AND TAPE DRIVE STATUS PAGE At the bottom of the Status page is an Update button that refreshes the information on the page An option for automatically refreshing the page is also available Check this option to have the information refreshed approximately every 6 seconds The information available on the Status page is shown in the following figure and described below Library Status Motion Idle Robot Status Alive Intervention Required NO Robot Control Mode Random I E Port Locked Right Magazine Locked Left Magazine Locked Library Temperature Normal 25 779 Clean No Clean Slot Tape Drive Status 81 No Tape Status click for Status in a Window window button CO Automatically refresh library status update buttons manual and automatic Figure 4 2 Remote Management Utility Library and Tape Drive Status 88 PRODUCT MANUAL 1016988 APRIL 2007 VIEWING THE HOME PAGE If desired you can click the Status Window b
68. ARARARRERRRRARARRRARARARRRSAEHAERARRAR The default values are gt User name anonymous gt Password Exabyte Note The user name and password are case sensitive For information about accessing the library s FTP interface and using an FTP utility to upgrade firmware or obtain diagnostic listings see page 188 E mail Ifdesired you can receive e mail alerts from the library in the event of error conditions or exceptions If you want to receive these e mail alerts enter the IP address of your e mail server your e mail user name and your e mail address You can also enter a sender e mail address that will appear in the From field of messages that are sent from the library This address can be anything you like but be aware that some e mail servers have limitations on the type of address you can specify WAP Web Access Password If you have set up a password for changing options on the Configuration page enter the password here before you click on the Update button to enact the changes Note If you forget your web access password click on Get Web PW Hint described below APRIL 2007 STORAGELOADER 2U LTO 101 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY SETTING WEB ACCESS PASSWORD PROTECTION Set Web Access Password If desired you can set up a password to prevent unauthorized users from using the Remote Management utility to change the library s configur
69. ARY The Clean Drive option allows you to select any slot cell as the source for a cleaning cartridge including an JE Port Determine the location of your cleaning cartridge and then proceed Cleaning Cartridge Condition Description Not stored in library Cells all occupied Use the Export command to remove a cartridge from the library as described on page 124 Before closing the I E Port door insert the cleaning cartridge Cells not all Load the cleaning cartridge into an enabled occupied I E Port and then select it as the source in Step 4 below Stored in library I E Port enabled Store in Slot Cell 2 I E Port disabled Store in Slot Cell 1 When a tape drive requires cleaning 1 At the Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow points to Cleaning Options 1 34 PRODUCT MANUAL Maintenance Library Maintenance Drive Maintenance gt Cleaning Options System Reset USB Options A v Select Back 1016988 CLEANING THE TAPE DRIVE 3 Press W until the selection arrow gt points to Clean Drive and then press Select Select Back 4 Press or to select the source slot where the cleaning cartridge is located either a slot or the I E Port and then press Select Clean Drive Destination Drive 02 Select Back 5 Press or to toggle between t
70. Address nn In nn nn nn n 3 Press OK 4 Press Back as needed to return to the Home screen SETTING USB OPTIONS You can use the library s USB to share the user selectable configurations between libraries Also see USB Port Library Firmware Upgrade and Diagnostics on page 190 and USB Port Tape Drive Firmware Upgrade on page 194 To share the configuration settings between libraries you need to perform these two steps gt Save configuration to USB The library writes data to the file shown CAL3CLON BIN that contains the user selectable configuration values SCSI IDs I E Port Enable Cleaning Cartridge Information SCSI element addresses emulation mode language password saved Mode Select data drive configuration and so forth 72 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS gt Get configuration from USB Use this option to clone the user selectable configurations from a different library Use this in conjunction with the Save configuration from USB option gt The library reads data from the file shown CAL3CLON BIN that contains the user selectable configuration values SCSI IDs I E Port Enable Cleaning Cartridge Information SCSI element addresses emulation mode language password saved Mode Select data drive configuration and so forth b d Thelibrary then saves those settings to its own non volatile RAM so that it clone s the device which
71. B Options 3 Press Select 4 Press or W until the selection arrow P gt points to New Library Code STORAGELOADER 2U LTO 191 CHAPTER 7 MAINTENANCE 5 Press Select 6 Press OK to continue with the download or Back to cancel the action 7 Press Back as needed to return to the Home screen SAVING LIBRARY LOGS To save the diagnostic logs of the library 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow ffe points to USB Options 3 Press Select 192 PRODUCT MANUAL 1016988 LI OTOOL TAPE DRIVE FIRMWARE UPGRADE 4 Press or W until the selection arrow gt points to Save Library Logs USB Options New Library Code New Drive Code Save Configuration Get Configuration Save Library Logs v Select Back 5 Press Select Pending Action Save Library Logs IdumpUSB bin Continue 6 Press OK to continue with the action or Back to cancel the action Tandberg Data Corporation Technical Support can examine the log to determine the nature of the reported error see Contacting Tandberg Data Corporation on page iii 7 Press Back as needed to return to the Home screen LTOTOOL TAPE DRIVE FIRMWARE UPGRADE To upgrade firmware and create diagnostic listings for the LTO tape drive s download LTOTool LTOTool allows you to upgrade firmware and perform diagnostics over the library s
72. B Options A v Select Back 3 Press Select and then press W until the selection arrow gt points to Library Diagnostics Library Maintenance Library Status Library History Library Statistics Park for Shipping A v Select Back 4 Press Select and then press W until the selection arrow J gt points to Digital Self Test Library Diagnostics gt Digital Self Test Motions Test Run System Demo A v Select Back APRIL 2007 STORAGELOADER 2U LTO 183 CHAPTER 7 MAINTENANCE 5 Press Select 6 Press OK to perform the test 7 Press Back as needed to return to the Home screen PERFORMING A MOTION TEST To perform a motion test on the library 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Maintenance 184 PRODUCT MANUAL 1016988 RUNNING LIBRARY DIAGNOSTICS 3 Press Selection press W until the selection arrow ffe points to Library Diagnostics 4 Press Select and then press W until the selection arrow P gt points to Motions Test 5 Press Select APRIL 2007 STORAGELOADER 2U LTO 185 CHAPTER 7 MAINTENANCE 6 Press OK to perform the test Test 0001 Command 05 Lib Position Command Positioning Command State D 2 No Tape D 1 No Tape Press STOP at any time to cancel the test 7 Press Back as needed
73. C 1 lists WORM media specifications Table 1 WORM tape cartridge specifications Tape Cartridge Case Color Native Data Capacity Ultrium 3 WORM Two toned colored cartridge 400 GB 800 GB at 2 1 compression The two toned coloring allows you to easily distinguish WORM cartridges from Write Read cartridges DATA SECURITY ON WORM MEDIA Certain built in security measures help ensure that the data written on a WORM cartridge does not become compromised for example gt The format of an IBM Ultrium 3 400 GB WORM Tape Cartridge is unlike that of standard read write media This unique format prevents a drive that lacks WORM capable firmware from writing on a WORM tape cartridge gt When the LTO 3 tape drive senses a WORM cartridge the firmware prohibits the changing or altering of user data already written on the tape The firmware keeps track of the last appendable point on the tape WORM MEDIA ERRORS The following conditions cause WORM media errors to occur gt Information in the servo manufacturer s word SMW on the tape must match information from the cartridge memory CM module in the cartridge gt If it does not match the tape drive will report a Media Error code gt If your backup application or operating system returns SCSI sense information the Sense information will be Sense Key 03 Medium error gt Inserting a WORM tape cartridge into a tape drive that is not compatible with WORM ca
74. CHAPTER 7 MAINTENANCE 6 Press Select Pending Action Demonstration Continue 7 Press OK to perform the test To stop the demo press the Stop button The Home screen is displayed Note Ifa cartridge is in the tape drive when you stop the demo the cartridge is unloaded Press Back as needed to return to the Home screen FTP LIBRARY FIRMWARE UPGRADE AND DIAGNOSTICS Occasionally Tandberg Data Corporation may make revisions to the library s internal code firmware The library s Remote Management utility contains additional firmware for the Ethernet module The Ethernet firmware may also be revised periodically You can download new firmware from ww w tandbergdata com To upload new firmware to the library you can use the library s optional Ethernet interface and an FTP utility If you report a problem to Tandberg Data Corporation Technical Support you may be asked to create a diagnostic listing also called a dump via FTP A diagnostic listing is created when you use an FTP utility to send a copy of the library s diagnostic buffer to a host computer This information can be used by support personnel to troubleshoot incidents with the library This section describes how to connect the library to a host computer and use an FTP utility to upgrade library firmware and create diagnostic listings Note If you don t want to use the library s Remote Management utility see page 190 for information about using LibToo
75. DC gt T 10 www t10 org SCSI INTERFACE SPECIFICATIONS APRIL 2007 The StorageLoader 2U LTO has a standard SCSI interface through the tape drives via the Automation Drive Interface Command ADC which support the commands in this section Note The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface as seen by the host is the SCSI interface of the tape drive The library is shown as LUN 1 of the tape drive s SCSI ID STORAGELOADER 2U LTO 217 APPENDIX B INTERFACE SPECIFICATION This section provides requirements and specifications for the SCSI interface including information about the following gt SCSI cable and terminator requirements gt SCSI communications gt Elements and element addresses SCSI CABLE REQUIREMENTS SCSI cables and terminators are included with the library The wide LVD SCSI cable conforms to SCSI 3 specifications Check the tape drive documentation for information about SCSI cable requirements If you want to use your own SCSI cable s follow these guidelines Use high density wide 68 pin Ultra 160 SCSI cables that conform to SCSI 3 specifications To comply with the regulations and standards listed in Appendix A all SCSI cables used with the library must be properly shielded A Caution Although the tape drive s wide LVD SCSI interface is compatible with single ended SCSI Tandberg Data Co
76. DER 2U LTO 177 CHAPTER 7 MAINTENANCE Notes You must install a terminator on the device at the physical end of the SCSI bus If one of the tape drives in the library terminates the SCSI bus you must install the required terminator on one of the tape drive s SCSI connectors If there are additional devices on the SCSI bus ensure that only the device at the physical end of the bus is terminated The library communicates with the host through the SCSI interface of one of the tape drive via the Automation Drive Interface ADI serial interface See the tape drive s Product Manual for tape drive information IBM www storage ibm com tape Ito oem index html Hewlett Packard www1 hp com storage tapestorage html See Automation Drive Interface for ADI information www T10 org 3 Reconnect the power cord and power on the library press thelon the back of the unit 4 Power on the host The library is now ready to resume operation The new tape drive defaults to the following SCSI IDs Tape Drive Configuration SCSI ID Single half height tape drive 3 Two half height tape drives Upper tape drive Full height tape drive 4 Lower tape drive 3 3 Important You may need to reconfigure your backup application to recognize the new tape drive Refer to your application s documentation for instructions CONFIRMING THE INSTALLATION You may want to perform a few load and unload oper
77. Do not ship accessories such as the power cord Ethernet cable SCSI cables and terminator if you are returning the library for service Include these items only if you are moving the library to a new location Terminator gt SCSI cable p Paperwork bar code labels lt q Rack rails Ethernet long this side cable short other side Power Figure D 11 Accessory item placement in shipping box 5 Place any necessary paperwork on top of the die cut piece 6 Place the top cover on the box and seal it securely with packing tape 7 Place the shipping label on the box 238 PRODUCT MANUAL 1016988 ERROR MESSAGES This appendix defines error messages that may appear on the library s front panel and provides corrective actions Most library components can be replaced only by Tandberg Data Caution Corporation approved service providers If you cannot find an obvious cause for the problem contact your service provider Do not attempt to replace any components other than the tape drive s or the magazine s If you do you will void your warranty ome corrective actions advise you to reset or power the library off and back on 5 t t dvise you t torp the library off and back a Important To avoid disrupting communication between the host computer and other devices on the bus make sure that there is no activity on the bus before you reset or power off the library
78. G UP LIBRARY PASSWORD PROTECTION To prevent unauthorized users from disrupting library operation you can set up a password for accessing operator panel menus When you enable the password all operator panel functions are prevented When you press any of the main menu buttons Move Lib Maint or Drive the library prompts you for the password Note lf you are using the library s Remote Management utility see Chapter 4 you can set up a separate password to prevent unauthorized users from using the utility to access the library s configuration settings If you forget the password see Getting your password hint on page 80 Setting up an operator panel password To set up a password for the operator panel 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow gt points to Password Library Library ID Inventory password Select Language Library Settings Select Back 3 Press Select Password Password Disabled 76 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS 4 Press Modify Press to switch between Enable and Disable Select Back 5 With the arrow pointed to Enable press Select Note The password can be between 3 and 11 characters long and consists of upper case alphabet letters to Z lower case alphabet letters to z and numbers 0
79. H tape drive l E Port EH 1 Left magazine OCh OFh pg Figure B 2 StorageLoader 20 LTO Element addresses I E port disabled no fixed cleaning slot Note If the fixed cleaning slot is enabled this cell becomes the fixed cleaning slot labeled 01 in Figure B 2 and all storage element numbers reduce by one The fixed cleaning slot will not be accessible through SCSI APRIL 2007 STORAGELOADER 2U LTO 223 APPENDIX B INTERFACE SPECIFICATION FIBRE CHANNEL INTERFACE SPECIFICATIONS FC TAPE DRIVE 224 Fibre Channel cables are not included with the library The number of optical fiber cables required for attaching the library to a Fibre Channel network depends on how many tape drives are installed Each of the tape drive optical fiber ports contains a transmitter and receiver optical subassembly The transmitter subassembly contains an internal semiconductor laser diode that operates at a wavelength of 850 nm nanometers Use either 50 micron or 62 5 micron multi mode optical fiber cables with dual single channel LC connectors gt 50 micron multi mode optical fiber cables must comply with the 400 M5 SN I classification as specified in the Fibre Channel standard FC PI 2 gt 62 5 micron multi mode optical fiber cables must meet the 400 M6 SN I classification Table B 4 Multi mode optical cable characteristics Cable type Transmitter DataRate Maximum MB sec Distance 50 micron mu
80. ID indicates the ID of the tape drive The library appears to the host as LUN1 of the SCSI ID of the tape drive See the tape drive s Product Manual and the Automation Drive Interface Command ADO for more information 4 Press OK 5 Press Back as needed to return to the Home screen VIEWING LIBRARY STATUS To check the library s status 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow ff points to Library Maintenance Maintenance gt Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options A v Select Back 3 Press Select APRIL 2007 STORAGELOADER 2U LTO 141 CHAPTER 6 VIEWING LIBRARY INFORMATION 4 Press W until the selection arrow P gt points to Library Status Library Maintenance Library History Library Diagnostics Library Statistics Park For Shipping Select Back 6 Press OK 7 Press Back as needed to return to the Home screen VIEWING LIBRARY HISTORY The library history sometimes called the event log lists any events that prevented a library operation from completing up to four events If you contact Tandberg Data Corporation Technical support you may be asked to check this history buffer to help troubleshoot a problem The most recent event appears first 142 PRODUCT MANUAL 1016988 VIEWING LIBRARY HISTORY The library displays the event
81. If you need to power the library off first unload the cartridge from the tape drive s if possible If you power the library off and back on while a cartridge is in a tape drive the tape drive may have to perform a lengthy format recovery process LIBRARY LCD ERROR MESSAGES This section describes the general error messages that can appear on the library s operator panel and provides corrective actions Table E 1 lists library error messages in alphabetical order If the corrective action in the table gt Instructs you to reset the library or tape drive go to Resetting the Library on page 136 for instructions gt Does not correct the error contact Technical Support at www tandbergdata com or your service provider APRIL 2007 STORAGELOADER 2U LTO 239 APPENDIX E ERROR MESSAGES Table E 1 Library error messages Error Message Description Corrective Action Auto Cleaning The tape drive is performing No action necessary an automatic cleaning of the tape drive using the cleaning cartridge in the fixed cleaning cell Bad Cleaning Tape The tape drive has Replace the cleaning cartridge with one that is determined that the compatible with this tape drive cleaning cartridge is not Use only LTO cleaning cartridges with LTO tape proper type for this tape drives drive Bad Configuration Configuration of drives does 1 Verify that the tape drive settings in the Drive not mat
82. L 1016988 APRIL 2007 VIEWING AND UPDATING THE CARTRIDGE INVENTORY If the I E Port is not enabled the following screen appears View I E Ports No Enabled I E Port 6 Press Back as needed to return to the Home screen UPDATING THE CARTRIDGE INVENTORY Although the library maintains its cartridge inventory automatically you can issue an operator panel command to update the inventory at any time For example you might want to update the inventory if the bar code scanner has had a problem reading a bar code label If the bar code label screen indicates all blanks for a label you may want to have the library re do the cartridge inventory to see if it can read the label If the problem still exists you may need to replace the label To update the cartridge inventory see Issuing a Re inventory Command to the Library on page 126 STORAGELOADER 2U LTO 161 CHAPTER 6 VIEWING LIBRARY INFORMATION NOTES 162 PRODUCT MANUAL 1016988 MAINTENANCE This chapter describes basic library maintenance tasks that you can perform on site without the aid of a service technician To view this information go to Installing or replacing a tape drive page 163 Removing cartridges without power from the library or tape drive page 179 Cleaning the library page 181 Tape drive diagnostics running a self test page 181 Library diagnostics running system tests and demos page 182 usi
83. LibTool to display the current inventory of cartridges and to move cartridges in and out of the tape drive s Refer to the program s online help for instructions on performing upgrades You can download LibTool from www tandbergdata com If the library reports an error during any of these tests use the Remote Management Utility to obtain a diagnostic log from the library immediately after the error is reported see Logs on page 113 Alternatively you can use FIP via the Ethernet port to obtain a diagnostic log from the library see page 188 Tandberg Data Corporation Technical Support can examine the log to determine the nature of the reported error v Hardware Servo Error If your library is reporting a hardware servo error check the following gt Make sure the library is either installed in a rack or is resting on a hard flat surface Make sure that there is nothing resting or pressing on the top of the library APRIL 2007 STORAGELOADER 2U LTO 199 CHAPTER 8B TROUBLESHOOTING gt Make sure that the library is not oriented on its side gt Make sure that the library has the latest version of firmware installed Firmware upgrade instructions begin on page 188 gt If you are unable to resolve the problem use the Remote Management Utility to obtain a diagnostic log from the library immediately after the error is reported see Logs on page 113 Alternatively you can use FTP via the Ethernet port to obta
84. Library Network Drive Tools Click on Statistics to view the Statistics page Figure 4 6 shows the Statistics Home page STORAGELOADER 2U LTO gei Library Statistics Move Count 15063 Pick Retry Count 98 Put Retry Count 13 Scan Count 15870 Scan Retry Count 41 Scan Fail Count 86 Element Type Total Put Pick ID Number Puts Retries Retries 2 816 1 Slot 0 0 2 Slot 3 445 1 3 Slot 4 808 0 4 Slot 5 449 0 0 5 Slot 6 791 0 6 Slot 7 442 7 Slot 8 794 0 8 Slot 9 429 o 9 Slot 10 795 10 Slot 13 437 oO 11 Slot 14 796 12 Slot 15 438 o 13 Slot 16 720 0 14 Slot 17 396 0 15 Slot 18 724 0 16 Slot 19 395 0 17 Slot 20 723 0 94 is Slot 21 397 0 1 19 Slot 22 719 113 E E Port 23 11 Figure 4 6 Remote Management Utility Statistics Home page APRIL 2007 LIBRARY STATISTICS The Statistics Library Home page provides the following information Move Count This indicates the total number of moves that have taken place in the library A move is when the robot removes a cartridge gt from a slot or the I E port to a tape drive gt from a tape drive to a slot or the I E port Pick Retry Count This indicates the total number of the robot has retried removing a cartridge from a cell or from the tape drive Put Retry Count This indicates the total number of the robot has retried placing a cartridge in a cell or in the tape drive Scan Count
85. OPTIONS Cleaning The Autoclean option enables the library to automatically perform tape drive cleaning without operator intervention Chan e Tape Cleaning Configuration Fixed Cleaning Slot Enabled O Auto Clean On Cleaning the tape drive s gt Via the Remote Management Utility To set automatic cleaning with the Remote Management Utility a Enable the cleaning slot via the front panel see page 61 b Load a cleaning cartridge into the library Slot Cell 2 if the I E Port is enabled Slot Cell 1 if the I E Port is disabled c Toggle the Auto Clean On button a check mark appears d Click the Update button gt Via the front panel See page 61 for information about using the front panel to set the Autoclean option See Check the Cleaning Cartridge Status on page 131 for information about the cleaning cartridge count number of cleanings remaining CHANGING ETHERNET CONFIGURATIONS You can change the following settings APRIL 2007 STORAGELOADER 2U LTO 99 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY 100 NET This option allows you to change the Ethernet addresses Setting Description To change these setting via the front panel see Setting Ethernet Configuration Options on page 65 Static IP If you are using static addressing DHCP off specify the values for this address If you are using dynamic addressing specify for this address Subnet Mask
86. PORT TAPE DRIVE FIRMWARE UPGRADE 5 Press Select 6 Press Select 7 Press OK to continue with the download or Back to cancel the action 8 Press Back as needed to return to the Home screen APRIL 2007 STORAGELOADER 2U LTO 195 CHAPTER 7 MAINTENANCE NOTES 196 PRODUCT MANUAL 1016988 TROUBLESHOOTING This chapter describes problems that you might encounter while operating the library and provides suggestions for resolving the problems LIBRARY TROUBLESHOOTING APRIL 2007 This section provides suggestions for solving problems that may occur when you are installing and operating the library LIBRARY INSTALLATION If the library and backup software are not communicating after installation check the following v v Power Is the library s power cord inserted correctly and is the power switch on SCSI connections Make sure that the SCSI connections to the host computer and other devices on the bus are also secure Fibre Channel connections Make sure that the Fibre Channel connections to the host computer and other devices on the bus are also secure Host adapter card installation Make sure that you installed your host adapter card correctly Refer to the documentation that came with your card for installation and troubleshooting instructions Pay special attention to steps for setting various jumpers and switches on the card Make sure that the card is properly seated SCSI controller
87. SI ID Surrogate 1 Drive 1 SCSI ID 3 gt Fibre Channel configuration to change the SCSI bridge assignment click the radio button to the right of the tape drive and click Update Change SCSI ID i i Library WWNN Surrogate P Drive 1 WWNN Important Once you click the Update button and receive the confirmation message you must reset the library gt See Advanced on page 113 for instructions on how to reset the library gt See Tape Drive SCSI Interface Library Bridge on page 52 to set the SCSI bridge from the front panel STORAGELOADER 2U LTO 95 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY 96 Panel If desired you can use the Remote Management utility to change the password that protects access to the library s menus from the front panel New Front Panel Access Password Chan e Front Panel Access Password Confirm New Access Password Current Access Password To set or change this password 1 Enter a new password in the New Front Panel Access Password field See page 76 for more information about password protecting the front panel menus including length restrictions Re enter the new password in the Confirm New Access Password field If you are changing an existing password enter the current password in the Current Access Password field To cancel an existing password enter the current password in the Current Access Password field
88. SK 3h with WORM media 230 messages on the LCD 239 to 250 reported in software 201 to 203 Ethernet cable requirements 11 configuring interface 65 to 72 connecting library to 21 creating diagnostic listings via FTP 188 to 190 upgrading firmware via FTP 188 to 190 USB options 39 using Remote Management utility 85 to 114 Ethernet configuration changing from operator panel 65 to 72 changing through Remote Management utility 100 Ethernet port cable requirements 225 connecting to 21 event log See history Exabyte 221L emulation mode 55 EZ17 Autoloader emulation mode 55 F fan 6 features 1to2 Fibre Channel connecting 20 connector description 6 interface specifications 224 APRIL 2007 INDEX firmware updating tape drive via remote management 110 updating via remote management 106 upgrading for library via FTP 188 to 190 viewing library code level 139 viewing tape drive code level 151 WORM requirements 229 front panel components 3 to 4 FTP connecting to interface 188 diagnostic logs 206 using to create diagnostic listings 190 using to upgrade firmware 188 to 190 G gateway address 65 to 72 H Home screen 32 humidity specifications 211 IDs See SCSI import export port I E Port description 4 operating manually 179 using 118 inserting cartridges 118 to 119 installation directions connecting the power cord 23 connecting to Ethernet 21 connecting to Fibre Channel 20 connecting to SCSI 17 to 18 powering
89. TANDBERG DATA Securing your Information geLoader 2U LTO Product Manual Revision 1016988 A www tandbergdata com COPYRIGHT DISCLAIMER TRADEMARK NOTICES PART NUMBER REVISION HISTORY Copyright 2007 by Tandberg Data Corporation All rights reserved This item and the information contained herein are the property of Tandberg Data Corporation No part of this document may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the express written permission of Tandberg Data Corporation Kjels sveien 161 P O Box 134 Kjels s N 0411 Oslo Norway Tandberg Data Corporation makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Tandberg Data Corporation reserves the right to revise this publication without obligation of Tandberg Data Corporation to notify any person or organization of such revision or changes Tandberg Data trademarks Tandberg Data Exabyte the Exabyte Logo EZ17 M2 VXA and VXAtape are registered trademarks ExaBotics MammothTape and SmartClean are trademarks SupportSuite is a service mark Other trademarks Linear Tape Open LTO the LTO Logo Ultrium and the Ultrium Lo
90. TENANCE c While holding the cables out of the way pull the tape drive straight out of the library Be certain to support the tape drive as you remove it from the library LTO Ultrium Caution tape drives weigh several pounds each d Disconnect the 10 pin serial cable from the library and discard it Do not reuse the serial cable 3 Installing the new tape drive a Locate the serial cable S that came in your replacement kit and attach it to the appropriate serial connector inside the library Full height tape drive see Figure 7 1 Half height tape drive see Figure 7 2 b While holding the cables out of the way slide the new tape drive into the library leaving it a short distance out to access the cables Use care not to damage the cables Quantit Install in this Serial Internal P y opening connector label Second tape drive Top Top Drive 2 Half height Single tape drive Bottom Bottom Drive 1 Full height Single tape drive Bottom Bottom Drive 1 c Connectthe supplied serial cable S and the power cable P to the tape drive For routing instructions see gt Full height tape drive on page 171 gt Second half height tape drive on page 171 gt Single half height tape drive on page 172 170 PRODUCT MANUAL 1016988 REPLACING A TAPE DRIVE SAME CONFIGURATION Full height tape drive Serial Route the serial cable S under the tape drive carr
91. TIONS This section describes the following performance specifications for the library DATA TRANSFER RATE The data transfer rate for the library depends on the model of tape drive s installed as shown in Table A 3 Table A 3 LTO Ultrium tape drive transfer rate and capacity Maximum Data Transfer Rate Tape Drive Native Compressed LTO Ultrium 2 24 MB per second 173 GB per hour HP Half Height LTO Ultrium 3 60 MB per second 120 GB per hour HP or IBM Half Height LTO Ultrium 3 80 MB per second 576 GB per hour IBM Full Height SCSI or FC Assuming a 2 1 compression ratio Actual compressed transfer rate varies depending on the type of data being recorded and the system configuration When attached to an Ultra160 Ultra3 SCSI bus All sustained data rates are dependent on the capabilities of the SCSI bus for example an Ultra2 SCSI bus is limited to less than 40 MB second When attached to an Ultra160 Ultra3 SCSI bus SCSI configuration only All sustained data rates are dependent on the capabilities of the SCSI bus for example an Ultra2 SCSI bus is limited to less than 40 MB second TAPE DRIVE PERFORMANCE When installed in the library a tape drive performs within its specifications For more information about tape drive performance specifications refer to the LTO Ultrium tape drive documentation available from the following web sites gt www storage ibm com tape lto oem in
92. TO To which this declaration relates is in conformity with the following standard s or other normative documents ANSI C63 4 1992 Methods of Measurement Federal Communications Commission 47 CFR Part 15 Subpart B 15 107 b Class A Conducted Limits 15 109 b Class A Radiated Emission Limits This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with this manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Shielded cables are required for this device to comply with FCC Rules Use shielded cables when connecting this device to others CANADIAN VERIFICATION This Class A digital apparatus complies with ICES 003 wy Cet appareil num rique de la class
93. U LTO 147 CHAPTER 6 VIEWING LIBRARY INFORMATION 7 Press Select A screen similar to this one appears 8 Press OK 9 Press Back as needed to return to the Home screen VIEWING THE I E PORT 1 At the Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow gt points to Library Maintenance 3 Press Select 148 PRODUCT MANUAL 1016988 VIEWING LIBRARY STATISTICS 4 Press W until the selection arrow J gt points to Library Statistics 5 Press Select Press W until the selection arrow P gt points to View I E Ports 6 Press Select A screen similar to this one appears APRIL 2007 STORAGELOADER 2U LTO 149 CHAPTER 6 VIEWING LIBRARY INFORMATION 7 Press Select A screen similar to this one appears 8 Press OK 9 Press Back as needed to return to the Home screen VIEWING LIBRARY SETTINGS You may need to access the library settings before performing some of the maintenance procedures described in Chapter 7 To view the library s settings 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Settings 3 Press Select 150 PRODUCT MANUAL 1016988 VIEWING BASIC TAPE DRIVE INFORMATION 4 Press W until the selection arrow P gt points to the setting that you wish to view Library S
94. WORM cartridge and the WTRE bit is set to O Table C 4 shows the new ASC ASCQ error codes for Sense Key 7h Data Protect Table C 4 ASC ASCQ error codes for a Data Protect error SK 7 with WORM media 230 ASC Description 30h ODh Data Protect WORM Medium Integrity Check Set when the tape drive rejects a Write operation because the current cartridge is a Suspicious WORM cartridge 30h OCh Data Protect WORM Medium Overwrite Attempted Set when the tape drive rejects a Write operation because the rules for allowing WORM writes have not been met PRODUCT MANUAL 1016988 SHIPPING THE LIBRARY This chapter describes the process of returning the library for service If you need to return the library for service first contact your service provider If your service provider instructs you to return the library directly to Tandberg Data Corporation contact Technical Support see page iii to obtain a Return Materials Authorization RMA number and the shipping address Once you have the RMA number follow these instructions PREPARING THE LIBRARY FOR SHIPPING Caution You must park the robot prior to moving or shipping the library to avoid damaging the internal components and voiding your warranty APRIL 2007 To prepare the library for shipping 1 Remove all of the cartridges from the library See page 124 for instructions Make sure that the tape drive s contai
95. a biblioteca La parte trasera de la bib lioteca es la de mayor peso To attach the library to the rails 1 From the front of the rack place the library onto the shelf created by the rails Figure 2 4 Placing the library on the rails 2 Remove the shipping lock from the library if it is still installed Carefully slide the library all the way back until it makes contact with the small flanges at the back of the rails see Figure 2 5 16 PRODUCT MANUAL 1016988 CONNECTING TO SCSI 3 From the back of the rack attach the library to the rails by inserting an M3 the two smaller screws screw into each of the small flanges Tighten the screws using a 2 Phillips screwdriver Back of rack Qa M5 x 12 black screws total qty installed 16 total qty shipped 18 44 Insert x 8 screws here one on each side a Figure 2 5 Attaching the library to the rails at the back of the rack CONNECTING TO SCSI The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface See Figure 1 2 on page 5 for the location of the tape drive SCSI connectors The SCSI interface as seen by the host is the SCSI interface of the tape drive The library appears as LUN Logical Unit Number 1 on the same SCSI ID as the tape drive gt See the tape drive s Product Manual for tape drive information IBM www storage ibm com tape lto oem index html Hewlett Packard
96. ables the library to read information from bar code labels on the cartridges into its cartridge inventory A backup application can use the inventory information to locate and move specific cartridges Magazines Thelibrary s two magazines hold up to 20 data cartridges The I E port is located in the magazine on the right of the library STORAGELOADER 2U LTO 7 CHAPTER 1 PRODUCT OVERVIEW NOTES 8 PRODUCT MANUAL 1016988 INSTALLING THE LIBRARY This chapter describes how to install the library Depending on your requirements installation will involve most or all of the following steps To view this information go to Obtaining accessories and equipment page 10 Preparing for installation page 12 Installing the library in a rack page 13 Connecting to SCSI page 17 Connecting to Fibre Channel page 20 Connecting the library to Ethernet optional page 21 Connecting the library to the USB Port page 21 Powering on the library Powering on page 22 Removing the Shipping Lock page 23 Verifying the hardware installation page 28 Important After unpacking the library save all the original packing materials in case you need to ship or move the library later APRIL 2007 STORAGELOADER 2U LTO 9 CHAPTER 2 INSTALLING THE LIBRARY OBTAINING ACCESSORIES AND EQUIPMENT Make sure that you have all the accessories and equipment for library installation and operation as indic
97. and leave the New Front Panel Access Password and Confirm New Access Password fields blank PRODUCT MANUAL Note The library s front panel access password is separate from the web access password WAP The front panel password limits actions from the front panel The web access password prevents using the Remote Management utility see page 101 for more information about the WAP 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS Mode You can configure two library modes Emulation and Control Change Library Emulation and Control Modes i i Emulation Mode Native i Exabyte 221L Exabyte 210 Exabyte EZ17 i Control Mode Random Sequential Loop Restart gt Emulation If your backup software has not yet been certified for the StorageLoader 2U LTO you can set the library to emulate gt Exabyte 221L library gt Exabyte 210 library gt Exabyte EZ17 autoloader Because most backup applications are certified for these products changing the emulation mode may allow these applications to support the library See page 55 for more information about emulation modes gt Control operation mode You can operate your library in either Random mode or Sequential mode Mode Use Random Use this mode with an application that controls the library the default Sequential Only use this mode if you plan to operate the library without a backup application In Sequential
98. andberg Data Corporation products is not compatible with the StorageLoader 2U LTO A Caution Do not attempt to perform library operations or power down the library until after it automatically resets 106 PRODUCT MANUAL 1016988 USING THE UTILITY S TOOLS Choose the option press Select and then follow the instructions as shown below Library Code Update Select the method below that you would like to use to update the Library firmware Update automatically from the WEB OUpdate from the WEB but let me choose Update from a file of my choice O Update from the USB port When you press the Select button the following screen appears Once you determine that it is acceptable to continue press the OK button Microsoft Internet Explorer Active Command Warning If this command is executed the Library will be set Offline For a Few moments The current Backup Restore Application may be interrupted causing a Re Inventory of the Backup Restore application Shall this Active Command be processed Cancel APRIL 2007 STORAGELOADER 2U LTO 107 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY gt Update automatically from the WEB Automated WEB based Code Update Press the Find Latest Update button to start the Automated WEB based Code Update process After you press the button the system will automatically establish the required connection to the server that holds th
99. ape drives if more than one tape drive is installed and then press Select Pending Action Clean Drive l E Port nn p Drive nn 6 Press OK to clean the tape drive or Back to cancel the action Important If there are no more cleaning cycles remaining on the cleaning cartridge the tape drive ejects the cartridge immediately without performing the cleaning Remove the cleaning cartridge from the library and use a new one Do not rewind and reuse the material in a cleaning cartridge Reusing the material may redistribute contaminants previously removed from the tape path APRIL 2007 STORAGELOADER 2U LTO 135 CHAPTER 5 OPERATING THE LIBRARY gt Thetape drive automatically performs the cleaning in less than minute and ejects the cartridge when finished During the cleaning the front panel displays an Clean Drive Active message After a successful cleaning the library displays this confirmation message Cleaning Good Once the message appears press OK to continue If the cleaning was not successful a message explaining the failure appears on the screen You may be prompted to insert a new cleaning cartridge See Appendix E Error Messages If necessary use the Export command to remove the cleaning cartridge from the library as described on page 124 Before closing the I E port door insert the data cartridge you removed previously if applicable Then firmly push the door closed
100. are 188 to 194 LibTool advanced troubleshooting 206 download URL 190 upgrading firmware 190 upgrading library firmware 190 viewing current inventory 199 loader cartridge handling mechanism 7 LTOTool advanced troubleshooting 206 206 creating diagnostic listings 193 creating diagnostic logs 193 download URL 206 upgrading tape drive firmware 193 193 LVD SCSI connecting 17 description of library interface 2 library cable requirements 10 218 troubleshooting tips 198 M magazines 7 maintenance cleaning library 181 cleaning tape drive 131 to 136 creating diagnostic listings 188 to 194 moving the library 231 to 238 replacing the tape drive 163 to 179 upgrading firmware 188 to 194 viewing library history 142 media See cartridges See WORM media media related errors 228 Medium Error SK 3h WORM media 230 menu home screen 37 overview 35 to 37 moving the library 231 to 238 1016988 N Native emulation mode 55 noise limits 212 O operating environment specifications 211 operation general preparing cartridges 117 resetting library and tape drive 136 to 138 See also operation library See also operation tape drive using Remote Management utility 85 to 114 viewing library and tape drive information 139 to 161 operation library inserting cartridges 118 to 119 powering on library 22 removing cartridges power off 179 removing cartridges power on 124 running library demos 186 to 188 Sequential mode 57 to
101. ary To view this information go to Storage capacity page 207 Size and weight page 208 Performance specifications page 208 Power specifications page 210 Environmental specifications page 211 Shipping specifications page 213 Universal serial bus page 213 Safety and regulatory agency compliance page 213 STORAGE CAPACITY The maximum storage capacity of the library depends on the type and number of cartridges installed as shown in Table 1 Table 1 Maximum library storage capacity Data Cartridge Type Maximum Capacity Maximum Library Capacity per Cartridge 20 Data Cartridges LTO 2 400 GB 8 0 TB purple LTO 3 800 GB 16 0 TB slate blue Assuming a 2 1compression ratio Actual compressed capacity varies depending on the type of data being recorded and the system configuration APRIL 2007 STORAGELOADER 2U LTO 207 APPENDIX A SPECIFICATIONS SIZE AND WEIGHT Table A 2 lists the library s dimensions and weight Table 2 Library dimensions and weight Dimensions L x W x D 77 54 cm x 44 63 cm x 8 75 cm 29 0 x 17 57 x 3 45 inches Weight 20 9 kg 46 1 Ib with no cartridges installed Dimension from front rail mount to rear of chassis Front bezel extends forward an additional 2 54 cm 1 5 inches This weight includes the library with one full height tape drive and two magazines PERFORMANCE SPECIFICA
102. ated in the following table If necessary you can purchase these items from Tandberg Data Corporation see Contacting Tandberg Data Corporation on page iii Important Both LTO 2 and LTO 3 SCSI tape drives are Ultra 160 SCSI devices and require a minimum Ultra 160 non RAID SCSI host bus adapter card Ultra 160 rated SCSI cabling and an Ultra 3 Active SCSI terminator Accessories and Equipment Rack Mount Hardware The library is designed to be installed in a standard 4 post 19 inch rack using 2 units 2U of rack space Rack mount hardware for a 4 post rack is provided with the library Note A 2 post rack will not support the library SCSI Cable One high density HD wide 68 pin 2 meter HD Connector LVD SCSI cable is provided with the library Note If your SCSI controller has a 68 pin very high density VHDCI connector you will need VHDCI Connector to obtain a VHDCI to HD SCSI cable S 5 If you want to use your own SCSI cable s follow these guidelines Use high density wide 68 pin Ultra 160 SCSI cables that conform to SCSI 3 specifications To comply with the regulations and standards listed in Appendix A all SCSI cables used with the library must be properly shielded The maximum allowable length of an LVD SCSI bus is 12 meters 39 feet if you have more than two devices on the bus SCSI Bus Terminator One wide Ultra 3 Active SCSI terminator is provided with
103. ation settings from the Configuration page Change Front Panel Access Password 1 New Front Panel Access Password Confirm New Access Password Current Access Password To set up a password follow these steps 1 Ifa password has already been set and you want to change it enter the current password in the Current Web Access Password field 2 Entera new password for the page in the New Web Access Password field The password can be from 1 to 11 letters and can include spaces The password is not case sensitive 3 Re enter the new password in the Confirm New Web Access Password field After filling in the fields click on the Update button to enact the password To cancel the password enter the current password in the Current Web Access Password and leave the New Web Access Password and Confirm New Web Access Password fields blank Then click the Update button Get Web Password Hint By clicking the Get Web Password Hint button you will receive an encrypted version of a password Contact Tandberg Data Corporation Technical Support at www tandbergdata com to have your password decrypted Get Web Access Password Hint Ths Hint can piavided la Tech Supparl whenvei ine Pazswad is aigatlen Get Web PW Hint PRODUCT MANUAL 1016988 102 VIEWING INFORMATION ON THE STATISTICS PAGE VIEWING INFORMATION ON THE STATISTICS PAGE TANDBERG DATA Securing your Information Home Configure
104. ations and back up several megabytes of data to ensure that the library and the newly installed tape drive or tape drives are communicating correctly Detect the library Use LibTool to View the library s cartridge inventory Move tapes into and out of the tape drive Use LTOTool to Detect the tape drive Perform a Read Write test 1 78 PRODUCT MANUAL 1016988 REMOVING CARTRIDGES WITHOUT POWER Download and install the tools from ww w tandbergdata com The readme file that accompanies the program or the online help for the Windows version provides instructions for using the tools For questions regarding software configuration operation including how to perform a backup operation or installation contact your software provider REMOVING CARTRIDGES WITHOUT POWER If you need to remove cartridges from the library when power is unavailable either due to a general power failure or a failure of the library s power supply use one of these methods REMOVING MAGAZINE WITHOUT LIBRARY POWER A Caution This method is for EMERGENCY magazine removal only If you are unsure if the robot was idle when the power went out be aware that there is a chance that the robot was moving a cartridge into or out of the magazine If so the magazine will not manually eject and you should not use force Contact Tandberg Data Corporation Technical Support if you encounter this situation see Contacting Tand
105. band are not available touch a known grounded surface such as a computer s metal chassis Before performing any installation or maintenance procedures be sure that the library s power switch is off and that the power cord is disconnected from the library and the outlet Vor der Ausf hrung von Installations oder Wartungsarbeiten ist darauf zu achten der Library Netzschalter auf Aus gestellt ist und das Anschlu kabel vom Library und der Steckdose entfernt ist Advertencia Antes de realizar cualquier procedimiento de instalaci n o de 1 64 PRODUCT MANUAL mantenimiento comprobar que el interruptor de alimentaci n de la biblioteca est apagado y que el cable de alimentaci n no est enchufado ni a la biblioteca ni a la toma de corriente GENERAL INFORMATION The StorageLoader 2U LTO will accommodate Ultrium 3 LTO 3 tape drives in a full height FH configuration or Ultrium 2 LTO 2 tape drives in half height HH or full height FH configurations The library does not accommodate LTO 1 tape drives The tape drives must be specially configured at the factory for use in a StorageLoader 2U LTO library Purchase tape drive kits only from Tandberg Data Corporation or Tandberg Data Corporation approved suppliers Important To view this information go to Adding a second half height tape drive page 167 Replacing a tape drive with the same configuration page 169 half heig
106. bel it shows the cell number the same as the address information for the cartridge If the cartridge does not contain a bar code This field also indicates the type of data cartridge LI LTO1 L2 LTO2 and L3 LTO3 APRIL 2007 STORAGELOADER 2U LTO 93 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY SETTING CONFIGURATION OPTIONS Click on Configure at the top of the page to view the Configuration page Figure 4 5 shows an example of the Configuration page From the Configuration page you can change settings in the following sections gt Change library configurations and operation mode gt Change Web access password and front panel password gt Change the background color of the utility gt Change the tape drive cleaning options gt Change Ethernet configuration gt Establish a hint in case you forget your password To enact changes you make on the Configuration page enter the password if you previously set one in the Web Access Password field and click the Update button below the fields A confirmation message appears Click on the link provided or the product name to return to the Status page awe STORAGELOADER 2U LTO Home E SCSI Change SCSI ID Panel H Bees i ib CSI ID 5 t Skin Libra
107. berg Data Corporation on page iii APRIL 2007 To remove a magazine without library power 1 If your library is installed in a rack disengage the screws securing the rails to the back of the rack and slide the library forward approximately six inches to expose the access slots in the side of the library see Attaching the Library to the Rails on page 16 STORAGELOADER 2U LTO 179 CHAPTER 7 MAINTENANCE 2 Insertthe tip of a small flat blade screwdriver into the bottom of the small slotand gently lift up to disengage the locking mechanism see Figure 7 15 Each side of the library has an access slot one for each magazine The magazine will disengage and move a short distance out of the library Use caution not to insert tip of screwdriver too far or you will damage components inside the library Figure 7 15 Manual magazine release Note Use caution handling a magazine that is loaded with cartridges Each cartridge weighs over 1 2 Ib 0 24 kg each Fully loaded each magazine will weigh approximately 5 0 lbs 2 4 kg 3 Pull the magazine straight out of the library Use caution not to move the magazine up or down or from side to side as you pull it out of the library This could cause damage to components inside the library REMOVING A CARTRIDGE FROM THE TAPE DRIVE If a cartridge is loaded in a tape drive when power to the library fails and you need to remove that cartridge you must firs
108. bled Label Media Type Enabled A000001 gt A000001L1 Modify 6 Press Select 7 Press OK to continue 8 Press Back as needed to return to the Home screen CHANGING THE SCSI IDs Each device on a SCSI bus must have a unique SCSI ID so that it can be identified by the host computer You can use the default IDs for the tape drive s or change them if they conflict with other devices on the SCSI bus Notes The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface as seen by the host is the SCSI interface of the tape drive See the tape drive Product Manual for tape drive information See Automation Drive Interface Command ADC for ADI information If you change the tape drive s SCSI ID after the library has been in operation you may need to reboot your host computer so that it recognizes the new ID To change the tape drive s SCSI ID 1 Atthe Home screen press Drive If necessary enter the operator panel password see page 78 50 PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS 2 Press W until the selection arrow P gt points to Interface 3 Press Select 4 Press or to select the tape drive if your library has more than tape drive installed Press Select to see the following screen 5 Press Modify Press or untilthe selection changes to the desired value and then press Sele
109. bling and Disabling the I E Port on page 47 To activate the cleaning cartridge cell 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Cleaning Options Maintenance Library Maintenance Drive Maintenance gt Cleaning Options System Reset USB Options A v Select Back 3 Press Select 4 Press or until the selection arrow gt points to Fixed Cleaning Slot Cleaning Options Clean Drive gt Fixed Cleaning Slot Auto Cleaning Cleaning Tape A v Select Back 62 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS 5 Press Select 6 Press Modify 7 Press or until the selection arrow P gt points to Enable and then press Select 8 Press Back as needed to return to the Home screen Enabling the Autoclean Option After enabling the fixed cleaning slot you can turn on automatic tape drive cleaning by enabling the Autoclean option To enable the AutoClean option 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 STORAGELOADER 2U LTO 63 CHAPTER 3 CONEFIGURING THE LIBRARY 2 Press W until the selection arrow P gt points to Cleaning Options 3 Press Select and then press or W until the selection arrow P gt points to Auto Cleaning 4 Press Select Note The Fixed Cl
110. brary must have empty slots to conduct this test Simple Positioning Moves the robot sequentially around the library starting at slot 1 Harder Positioning Moves the robot randomly around the library and positions it at various locations To stop a test in progress click the Stop the Test button If you press this button the library completes the current action and then stops For example if the library loaded a cartridge into a tape drive it unloads it and returns it to its slot before stopping the test Diagnostic Test Results Rasssssssssussusussssss sussssssssussewssen RBERRRRRRRRRRSEARRRRRRRRRRRARARARARRRRRRRRRARARAREARRRRERRRRRERSARATAR sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssessssssssssssssssssssssssssss Diagnostic test in progress Please wait 112 PRODUCT MANUAL 1016988 USING THE UTILITY S TOOLS Logs Occasionally you may be asked by Technical Support to provide diagnostic logs sometimes called dumps Use this option to create these logs You can select the device that you want logs for and how to handle them Log Tools 9 Look at the NVRAM log OLook at the Cartridge Memory Information log O Send the internal log to a local file O Send the internal log to a USB device Advanced Use the advanced tools with caution as some of the features may alter the configuration in such a way that you may lose Network co
111. c The library uses a fixed IP Address which is assigned in the IP Address option DHCP The library uses IP address assigned by the network DHCP Dynamic Host Configuration Protocol server This is the default setting for the library DHCP enabled STORAGELOADER 2U LTO 65 CHAPTER 3 CONFIGURING THE LIBRARY Table 3 7 Ethernet configuration options continued SNMP If you are using a network based monitor management application other than the library s Remote Management utility you may need to identify the library s Simple Network Management Protocol SNMP settings to the application These settings include Read community string Write community string Broadcast community string Trap address Trap port You can view and change these settings only through the library s Remote Management utility See Chapter 4 for instructions FTP Interface The library also includes an FTP interface that you can use to transfer firmware files or create diagnostic listings You can Set up an FTP user name and password for this interface or use the library s defaults View and change the FTP settings only through the library s Remote Management utility For instructions see Chapter 4 For information about accessing the library s FTP interface and using an FTP utility to upgrade firmware or obtain diagnostic listings see page 188 Enabling Network Addressing and Setting the
112. cate an appropriate area for the library Select a location that has adequate clearance for ventilation minimal dust and debris and an appropriate power source The library is designed to operate either in a desktop configuration orin a standard 19 inch rack To provide adequate air flow a ventilated rack is recommended The library must be operated in the horizontal position Do not place the library on its side and do not place objects on top of the library gt Ensure that the work area is free from conditions that could cause electrostatic discharge ESD Discharge static electricity from your body by touching a known grounded surface such as a computer s metal chassis Warnin Before performing any installation or maintenance procedures be sure that the 5 library power switch is in the off position and that the power cord is disconnected from the library and the outlet Warnun Vor der Ausf hrung von Installations oder Wartungsarbeiten ist darauf zu achten 5 da der Library Netzschalter auf Aus gestellt ist und da das Anschlu kabel vom Library und der Steckdose entfernt ist Antes de realizar cualquier procedimiento de instalaci n o de mantenimiento Advertencia m en comprobar que el interruptor de alimentaci n de la biblioteca est apagado y que el cable de alimentaci n no est enchufado ni a la biblioteca ni a la toma de corriente 12 PRODUCT MANUAL 1016988 INSTALLING THE LIBRARY IN A RACK
113. ch drives found in configuration menu match the type of library drive s installed See Reconfiguring the Library on page 176 2 Check the ADI interface cabling and configuration See Connecting to SCSI on page 17 3 Verify that the tape drive is operating correctly See Tape Drive Troubleshooting on page 200 Bad Download An error occurred duringa 1 Verify that you loaded the correct code Do firmware upload to the not load firmware from one model of library library or library into another 2 Resetthe library see page 136 and reload the firmware If the error persists contact Technical Support see page iii or your service provider Bootblock An error occurred during 1 Verify that you loaded the correct code Do firmware programing of the not load firmware from one model of library library or library into another 2 Resetthe library see page 136 and reload the firmware If the error persists contact Technical Support see page iii or your service provider Busy The library is executing a Wait until the library has finished its current command issued from the operation and then retry the requested backup application when operation command is issued from the operator panel Cartridge Misloaded A cartridge was incorrectly Reload the cartridge See Inserting and Moving loaded into the library Cartridges on page 118 240 PRODUCT MANUAL 1016988 Table E 1 Library error messages co
114. conds when the cartridge does not have bar code label MOVE COMPLETE TIME Move complete time is the time it takes the library to remove a cartridge from a tape drive return it to its cell and load the new cartridge into the tape drive Move complete time is measured from the time the library receives the move command to the time the library returns status to the initiator indicating that the move is complete The average move complete time is approximately 150 seconds Worst case time to complete this command is 10 minutes STORAGELOADER 2U LTO 209 APPENDIX A SPECIFICATIONS RELIABILITY The mean cycles between failures MCBF for the library is 250 000 cycles This value does not include failures attributable to the tape drive or cartridges During one full cycle the library completes the following actions gt Picks a cartridge from a tape drive gt Places the cartridge in its cell gt Picks a new cartridge from the cartridge cell gt Loads the new cartridge into the tape drive POWER SPECIFICATIONS This sections describes the following power specifications for the library gt AC input voltages and power consumption gt Power cord specifications AC INPUT VOLTAGES AND POWER CONSUMPTION The library includes an internal power supply that is capable of accepting 100 to 240 VAC at 50 or 60 Hz The library has automatic AC input voltage selection The library is capable of continuous operation when the AC powe
115. crew hole in the rail flange C If necessary use a washer Finger tighten the screw 3 Adjustthe length of the rail assembly as necessary to fit the depth of the rack E 4 Back of rack Make sure the rail assembly is level and then use M5 screws A to attach the back flange D of the rail to the inside of the rack using the same procedure as step 2 If your rack has square mounting holes or the holes are much larger than the screws provided in the kit use a washer Finger tighten the screws 5 Usinga 2 Phillips screwdriver tighten the screws securing the rails to the front and back of the rack APRIL 2007 STORAGELOADER 2U LTO 15 CHAPTER 2 INSTALLING THE LIBRARY 6 Using a 2 Phillips screwdriver tighten the four screws holding the rail assembly together 7 Right side rail assembly Repeat steps 1 through 6 for the right side rail assembly Make sure that the right rail assembly is at the same level as the left rail assembly ATTACHING THE LIBRARY TO THE RAILS A Warnin The library weighs 43 pounds 19 5 kg Two people are needed to move 5 or lift the library Most of the weight is toward the back of the library Warnun Die Library wiegt 19 5 kg Es sind mindestens 2 Personen erforderlich 5 um die Library zu bewegen oder zu heben Der hintere Teil Library hat das gr te Gewicht La biblioteca montada sobre bastidor pesa 19 5 kg Se necesitan dos Advertencia personas mover o levantar l
116. ct 6 Press OK 7 Press Back as needed to return to the Home screen APRIL 2007 STORAGELOADER 2U LTO 51 CHAPTER 3 CONFIGURING THE LIBRARY TAPE DRIVE SCSI INTERFACE LIBRARY BRIDGE If you have two tape drives installed in the library you can assign one of them to act as the primary SCSI interface bridge for the library If you have only one tape drive installed it automatically acts as the SCSI bridge Note The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface as seen by the host is the SCSI interface of the tape drive See the tape drive Product Manual for tape drive information See Automation Drive Interface Command ADC for ADI information To assign the tape drive SCSI bridge 1 At the Home screen press Drive If necessary enter the operator panel password see page 78 2 Press W until the selection arrow J gt points to Library SCSI Bridge Drive Drive ID Interface Drive Configuration Library SCSI Bridge v Select Back 3 Press Select Library SCSI Bridge Drive nn 52 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS 4 Press Modify Press or to select the desired tape drive Press Select Drive 1 empty Select Back The following screen appears Pending Action Library SCSI Bridge Reset Will Occur Continue 5 Press OK to accept the c
117. ct to accept the change or Back to restore the previous value 9 Press OK to continue 10 Press Back as needed to return to the Home screen Reversing the Video You can reverse the video make the background dark and the text light by following these steps 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Settings Library Library ID Inventory Password Select Language Library Settings v Select Back 3 Press Select APRIL 2007 STORAGELOADER 2U LTO 43 CHAPTER 3 CONFIGURING THE LIBRARY 4 Press W until the selection arrow gt points to Display Settings 5 Press Select 6 Press W until the selection arrow gt points to Reverse Video 7 Press Select and then Modify Press or to toggle between Enable and Disable 8 Press Select to accept the change or Back to restore the previous value 44 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS Once you enable the Reverse Video feature the front panel looks like this Reverse Video Reverse Enabled Modify OK 9 Press OK to continue 10 Press Back as needed to return to the Home screen SETTING THE DATA CARTRIDGE SLOT COUNT You can limit the number of slots visible to the SCSI interface for compatibility with backup software To change the visible number of slots 1 At
118. d 6 bytes RELEASE 17h Releases a unit reservation previously set by the initiator using the 6 bytes or 10 bytes 57h RESERVE command REQUEST SENSE 03h Returns sense data to the initiator 6 bytes REQUEST VOLUME B5h Returns the element descriptors including element address and ELEMENT ADDRESS status flags for each element created as a result of the SEND 12 bytes VOLUME TAG command Data is returned in element address order RESERVE 16h Reserves the library 6 bytes or 10 bytes 56h REZERO UNIT O1h Implemented to provide software compatibility when it is required 6 bytes Because the library does not need to calibrate its mechanics it always returns and immediate Good status in response to this command SEND DIAGNOSTIC 1Dh Requests that a self test or another specific test be performed 6 bytes SEND VOLUME TAG B6h Compares the template it receives from the initiator to the cartridge 12 bytes inventory information in memory and determines which bar code labels match the template TEST UNIT READY OOh Informs the initiator whether it is ready to accept all other commands 6 bytes WRITE BUFFER 3Bh Writes new microcode received from the initiator into its flash 10 bytes EEPROM The new microcode must be sent in sections through multiple WRITE BUFFER commands PRODUCT MANUAL 1016988 TAPE ALERT FLAGS STATUS BYTES After the library executes a command it issues a status byte to the initiator that indicate
119. d as follows gt Slots Address 0 through 23 represent magazine slots Slots 11 12 23 and 24 are blocked 92 PRODUCT MANUAL 1016988 VIEWING THE HOME PAGE gt The slot numbers begin with the right magazine and continue with the left magazine gt The storage cells decrease or increase based on the I E Port setting enabled or disabled Disabling the I E Port increases the storage cell count See Enabling and Disabling the I E Port on page 47 gt Tape Drives The addresses for the tape drives are defined as follows Tape drive style Location Element Address Single full height Default 81 Second half height Top 82 Single half height Bottom 81 gt Robot The address for the robot is 97 Type Number This indicates the type of the address I E port slot robot or tape drive Status This indicates the status POVA of the address as follows Letter or Number Definition p Slot Present Slot Occupied V Slot Occupied and Valid A Slot Accessible 1 Yes 0 No Label Valid Indicates whether the bar code label information for the element is considered valid 1 or questionable 0 The bar code label information is considered questionable if the library had a problem reading the label Label Ifthe element contains a cartridge this field provides the bar code label information for the cartridge If the cartridge does not contain a bar code la
120. damage the unit and void the A Caution warranty If you are returning the library for repair package it in its original packaging or in replacement packaging obtained from your vendor CONTACTING TANDBERG Dara I9 Obtain general information CORPORATION Tandberg Data Kjels sveien 161 Box 134 Kjels s International Headquarters N 0411 Oslo Norway Tel 47 22 18 90 90 World Wide Web www tandbergdata com To obtain technical support Tandberg Data www tandbergdata com Technical Support To order supplies and accessories Tandberg Data www tandbergdata com Sales Support To return equipment for service RMA Request Tandberg Data Service www tandbergdata com APRIL 2007 STORAGELOADER 2U LTO LIBRARY iii NOTES iv PRODUCT MANUAL 1016988 APRIL 2007 Contents About This Manual 1 Product 1 Library Featiles asia eh das t pU RES EE ER ME P dpa 1 Library amp 3 Installing the Library 0 0 cee eee eee eee 9 Obtaining Accessories and Equipment 10 Preparing for 1 5 12 Installing the Library a Rack 13 Assembling the 13 Attaching the Rails to the
121. dex html gt Hewlett Packard www1 hp com storage tapestorage html 208 PRODUCT MANUAL 1016988 APRIL 2007 PERFORMANCE SPECIFICATIONS LIBRARY POWER ON SEQUENCE TIME Each time the library is powered on it performs a sequence of activities During its power on sequence the library gt Performs a power on self test POST gt Runs self diagnostics gt Establishes communication with the tape drive s gt Verifies the SCSI IDs gt Performs a cartridge inventory The time required for the power on sequence is measured from the time power is applied until the library indicates ready status The library s power on sequence time is approximately10 seconds when the library contains 20 cartridges with or without bar code labels CARTRIDGE INVENTORY An application can issue a command to the library to check all cells for cartridges and scan bar code labels After checking the cells the library updates its cartridge inventory The average cartridge inventory time is approximately gt 100 seconds when the library contains 20 cartridges with bar code labels gt 1200 seconds when the library contains 20 cartridges without bar code labels I E PORT INVENTORY Whenever a cartridge is inserted or removed through the I E port the library performs a cartridge inventory on the affected cell The average time for an individual cartridge cell inventory is gt 15 seconds when the cartridge has a bar code label gt 50 se
122. dge cells You can limit the number of slots visible to the SCSI interface for compatibility with backup software Setting the Data Cartridge Slot Count on page 45 I E Port You can enable the I E port for importing and exporting cartridges without removing an entire magazine or you can disable the I E port and gain one more cartridge storage slot Enabling and Disabling the I E Port on page 47 Media Identifier You can configure the library to identify the type of media loaded into the library LTO 2 or LTO 3 and list the information along with the barcode Enabling the Media Identifier on page 48 Tape Drive SCSI ID The tape drive s must have separate SCSI IDs You can view the default settings and change them if necessary Notes The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface that the host sees is the SCSI interface of the LTO tape drive See the tape drive Product Manual for tape drive information SeeAutomation Drive Interface Command ADC for ADI information Changing the SCSI IDs on page 50 Tape Drive SCSI Interface Bridge You can assign one of the tape drive s to act as the primary SCSI interface bridge for the library Tape Drive SCSI Interface Library Bridge on page 52 Tape Drive If you change the tape drives in your library you must Tape Drive Co
123. dges from the Library 124 Issuing a Re inventory Command to the Library 126 Loading and Unloading Cartridges in the Tape Drive 127 Cleaning the Tape Drive 130 Resetting the Library 136 Storing Cartridges sser FAG Reese C E REG ATA PES AS qe bI TEE 138 Viewing Library 139 Viewing Basic Library Information 139 Viewing Library 5 141 Viewing Library History 142 Viewing Library Statistics 144 Viewing Library 5 150 Viewing Basic Tape Drive Information 151 Viewing and Updating the Cartridge Inventory 156 Malllendnce tropei ee eo es 163 Installing or Replacing a Tape 163 Installing a Second Half Height Tape 167 Replacing a Tape Drive same configuration 169 Replacing a Tape Drive Half height to Full height 173 Reconfiguring the Library and Resuming Operation 176 Removing Cartridges Without 179 Cleaning the 181 Running Tape Drive 5 181 Runni
124. dium library is moving medium from one location to another Unlock I E Port The library is unlocking the I E port Unlock Mag The library is unlocking a magazine Clean Drive The library is cleaning a tape drive Park Robot The library is parking the robot for moving or shipping STORAGELOADER 2U LTO 33 CHAPTER 3 CONFIGURING THE LIBRARY 34 Table 3 3 shows the current state lt command states gt of the commands Table 3 3 Library command state status messages Message Meaning Calibrate The library is calibrating a mechanism Positioning The library is positioning the robot to the desired location Loading The library is loading a cartridge into a tape drive Wait Drive Load The library is waiting for a tape drive to complete a load Unloading The library is unloading a cartridge from a tape drive Wait Drive The library is waiting for a tape drive to complete an unload Unload Scanning The library is scanning a bar code Unlock The library is unlocking the I E port or a magazine Lock The library is locking the I E port Picking The robot removing a cartridge from an element slot I E port or a tape drive Putting The robot placing a cartridge into an element slot I E port or a tape drive If a hardware error occurs an error message appears on the Home screen Refer to Chapter 8 and Appendix E for help in diagnosing and correcting errors You m
125. e Cleaning tape in the fixed cleaning slot has been fully used Replace the cleaning cartridge with a new cleaning cartridge that is compatible with the installed tape drive s Use only LTO cleaning cartridges with LTO tape drives 242 PRODUCT MANUAL 1016988 Table E 1 Library error messages continued LIBRARY ERROR MESSAGES Error Message Description Corrective Action Failed Sequential mode action failed 1 Enable Sequential mode See Setting the Library to Operate in Sequential Mode on page 57 2 Retry the operation If the error persists contact Technical Support see page iii or your service provider File Close Fail The library could not close the USB file 1 Ensure that the USB device is securely inserted and retry the operation 2 Re write the file to the USB device and retry the operation 3 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider File Create Fail The library could not create a new file on the USB device 1 Ensure that the USB device is securely inserted and retry the operation 2 Re write the file to the USB device and retry the operation 3 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider File First Fail The library could not find 1 Ensure that th
126. e 5 217 SCSI Communications 218 Fibre Channel Interface Specifications FC Tape Drive 224 Ethernet 5 225 C Write Once Read Many WORM Capability 227 CVETVIBN HOLES aree de Baton Al ird 227 WORM Media rd RR pU RE Yt XE RA ERE ERA 227 Reglremetits u ase mu que ana RR RE VE ara Es 228 TapeAlert s ood ome ke td ere Roe odit olei Rey 229 Error Codes 1243 BERLE AERA AR Au M Ada eds 230 D Shipping the Library 231 Preparing the Library for 5 231 Replacing the Shipping 233 Removing the Library from the Rack 235 Packing the 236 Error Messages 4u3 499999 99999999999 9999 9 3354 239 Library LCD Error Messages 239 Library Fatal Error 250 STORAGELOADER 2U LTO vii 3239999292999 92 2929 492 222 229 99 5 2501 viii PRODUCT MANUAL 1016988 APRIL 2007 Figures 1 Product Overview Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 StorageLoader 2U LTO front panel components 3 Library s back panel components SCSI configuration 5 Librar
127. e A est conforme a la norme NMB 003 du Canada 214 PRODUCT MANUAL 1016988 APRIL 2007 SAFETY AND REGULATORY AGENCY COMPLIANCE EUROPEAN COMMUNITY This Information Technology Equipment has been tested and found to comply with the following European directives C 1 Directive 89 336 EEC amended by directive 93 68 EEC according to EN55022 Class A EN55024 EN 61000 3 2 EN 61000 3 3 2 Low Voltage Directive 73 23 EEC amended by directive 93 68 EEC according to IEC 60950 1 JAPAN 8 3 77 IRAE IBI C ORBtERERR CHEATS cCER E imECccmseutd coeiu fem ux ZBITSLIBRENSCEPHVETF VCCI A Translation This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions AUSTRALIA AND NEW ZEALAND This device has been tested and found to comply with the N2025 limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Agency RESTRICTION OF HAZARDOUS SUBSTANCES IN ELECTRICAL AND ELECTRONIC EQUIPMENT ROHS The RoHS marking indicates that the StorageLoader 2U LTO is in compliance with European Council Directive 2002 95 EC on the restriction of the use of certain 049 hazardo
128. e Firmware for this device It will then determine if a newer version of the Firmware is available and prompt you to decide if you want it installed The Code Update will start only after you have agreed to upgrade the Firmware The FTP location that this process will use is automatically entered for you Only change the FTP Location if Technical Support has given you a specific IP address to use REFRRRARRRRRERRRRARARRRRRERARARARARAR RARARARRRRRRRARARRRRRRRARARARRRRRRRARARRRRRHRRHRRRARARRRRRATATARR Ftp Location 181 817 101 Find Latest Update gt Update from the WEB but let me choose WEB based Code Update Press the Get File Selection button to start the WEB based Code Update process After you press the button the system will automatically establish the required connection to the server that holds the Firmware for this device You will then be given a selection of files to choose from Only after you have chosen the desired file will the Code Update start The FTP location that this process will use is automatically entered for you Only change the FTP Location if Technical Support has given you a specific IP address to use RESRRRSSTEREEESESTARERRERERRRRTARTARRRRRRARRRRRRSHARARARRRRRRRARARARRRRRRRRRARRRRRRSSRRARARRRRRRARATARWARRR EESSSSSSSESEEESEEES ESSE EEEEE EES Ftp Location 161 81 7 101 i Get File Selection 108
129. e USB device is securely the first file in the USB inserted and retry the operation directory 2 Re write the directory to the USB device and retry the operation 3 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider File Flush Fail The library could not flush 1 Ensure that the USB device is securely data written to the USB inserted and retry the operation device 2 Re write the file to the USB device and retry the operation 3 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider File Next Fail The library could not find 1 Ensure that the USB device is securely the next file in the USB inserted and retry the operation directory 2 Re write the directory to the USB device and retry the operation 3 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider APRIL 2007 STORAGELOADER 2U LTO 243 APPENDIX E ERROR MESSAGES Table E 1 Library error messages continued Error Message Description Corrective Action File Open Fail The library could not find 1 Ensure that the selected file is present on the the file on the USB device USB device or it could find the file but 2 Ensure that the USB device is securely not open It inserted and retry the operation 3 Re write the file to the USB device and
130. e front of the rack slide the library forward and out of the rack see Figure D 7 Figure D 7 Removing the library from the rack PACKING THE LIBRARY Use the original packing materials shipping box foam cushions foam spacers and antistatic bag to pack the library You will also need packing tape To avoid damaging the library voiding your warranty be sure to use the Caution ge original shipping materials or replacement materials obtained from your vendor when repacking and shipping the library Do not use the shipping box and packing materials to ship items other than the library and its accessories PRODUCT MANUAL 1016988 236 APRIL 2007 PACKING THE LIBRARY To pack the library 1 Place the library inside its antistatic bag see Figure D 8 Tape the bag closed Figure D 8 Library in antistatic bag 2 Putthe foam cushions in the bottom of the box as shown in Figure D 9 Curved foam piece Flat foam piece for front of library for back of library Figure D 9 Bottom foam packing pieces STORAGELOADER 2U LTO 237 CHAPTER D SHIPPING THE LIBRARY 3 Place the library in the box and then place the top foam piece on top of the library as shown in Figure D 10 Figure D 10 Top foam packing piece shown with accessories 4 If you are shipping the accessories with the library insert them in the openings as shown in Figure D 10 and Figure D 11 Important
131. eaning Slot must be enabled prior to enabling the Auto Cleaning option 64 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS 5 Press or until the selection arrow f points to Enable and then press Select Auto Cleaning gt Disable Select Back 6 Press OK 7 Press Back as needed to return to the Home screen SETTING ETHERNET CONFIGURATION OPTIONS Table 3 7 Ethernet configuration options Remote The Remote Management utility allows you to connect to the Management library s Ethernet interface to remotely monitor operations Utility upgrade firmware and create diagnostic listings See Connecting the library to Ethernet page 21 Using the Remote Management utility Chapter 4 Ethernet Configuring the library s Ethernet interface typically involves specifying the library s IP address subnet mask and gateway address P address Used to route information from the library to the server You can choose between dynamic server assigned or static user assigned addressing for the IP address Subnet Mask Used to route information to designated devices within the network Gateway address Allows information to be routed outside the subnet MAC address Displays the Media Access Control address for the library Network This allows you to select the method used to set the Internet Addresses Protocol IP address for the library as follows Stati
132. ection arrow P gt points to the desired language Press Select The LCD displays the following screen in this example German is shown Deutsch Gut 6 Press OK 7 Press Back as needed to return to the Home screen CHANGING THE LCD SETTINGS If desired you can change the LCD s contrast from its default setting to a level that is appropriate for your lighting conditions To change the LCD settings 40 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow J gt points to Library Settings Library Library ID Inventory Password Select Language Library Settings v Select Back 3 Press Select 4 Press W until the selection arrow P gt points to Display Settings 5 Press Select Changing the Brightness The brightness setting changes the brightness of the backlight Follow steps 1 through 6 above and continue with the following steps See page 42 to change the contrast and page 43 to reverse the video black background and light text 1 Press W until the selection arrow points to Display Brightness Display Settings Display Brightness Display Contrast Reverse Video Select Back 2 Press Select 3 Press Modify Press or until the selection changes to the desired value As you change the value the display
133. efer to the packing instructions in Appendix D To avoid damaging the library use the original shipping carton and packing materials or replacement packaging obtained from your vendor The shipping carton and packing materials are not intended to be used for shipping items other than or in addition to the library and its accessories UNIVERSAL SERIAL BUS USB INTERFACE The USB interface supports the following gt USB Mass Storage Devices for example Flash drives gt FAT file formats FAT FAT12 FAT 16 and FAT 32 gt Long file names The USB interface does not support gt Keyboards gt Pointer devices computer mouse gt Cameras gt Multimedia devices SAFETY AND REGULATORY AGENCY COMPLIANCE The StorageLoader 2U LTO complies with the safety and regulatory agency standards listed below when installed in accordance with this manual UNDERWRITERS LABORATORY The StorageLoader 2U LTO is listed by Underwriters U Laboratories Inc Representative samples of this product PA Ws L US have been evaluated by UL and meet the applicable U S and Canadian safety standards LISTED APRIL 2007 STORAGELOADER 2U LTO 213 APPENDIX A SPECIFICATIONS GS The GS Mark for the StorageLoader 20 LTO m 5 G9 MS EN60950 1 2001 demonstrates that it has met the requirements of UNITED STATES FCC DECLARATION OF CONFORMITY We declare under our sole responsibility that E Product Name StorageLoader 2U L
134. eft magazine Press the left magazine eject button if needed While supporting it gently slide the magazine straight out of the library Use care not to twist the magazine or move it side to side as you insert or Caution HOD Ene ARA aD i ous remove it from the library Not inserting it straight into pulling it straight out of the opening can damage components inside the library APRIL 2007 STORAGELOADER 2U LTO 23 CHAPTER 2 INSTALLING THE LIBRARY TANDBERG DATA E STORAGELOADER 20 LTO No up and down or Left magazine button side to side movement Figure 2 12 Shipping lock removal step 1 2 Power the library off Press the 0 on the back of the library Important Some of these views show the library with the top cover removed for clarity DO NOT remove the top cover or you will void your warranty 3 Remove the screw Remove the screw securing the shipping lock Keep this screw for use in a later step Lock handle Screw 24 PRODUCT MANUAL 1016988 POWERING ON THE LIBRARY 4 Rotate the robot Gently push thelock handle toward the back of the library to rotate the robot Do not remove the lock from the library until you perform a Important the procedures in steps 5 and 6 below Top View top cover removed for clarity Rai MES l This tab must be moved HM out from under the rail i A Robot in unlocked position Tab locked 1 unde
135. ential order See page 57 for instructions on how to set the library to operate in Sequential mode Important If you are using a backup application which is capable of controlling the library do not configure the library to operate in Sequential mode During normal operation you do not need to intervene in library activities However you may occasionally need to perform the following tasks described in this chapter To view this information go to Preparing cartridges page 117 Inserting and moving cartridges page 118 Loading cartridges into a magazine page 122 Removing cartridges from the library page 124 Issuing a Re inventory command to the library page 126 Loading and unloading cartridges from the tape drive s page 127 Cleaning the tape drive s page 130 Resetting the library page 136 Storing cartridges that you have removed from the library page 138 APRIL 2007 STORAGELOADER 2U LTO 115 CHAPTER 5 OPERATING THE LIBRARY You can monitor library operations by viewing the operator panel or by using the library s Remote Management Utility see Chapter 4 The Home screen shown here provides continuous updates on the activities of the library and tape drive s TANDBERG DATA StorageLoader Idle No Tape No Tape Lib Maint Drive The status LEDs located to the left of the operator panel buttons see Figure 5 1 also indicate library activity as follows
136. ettings Operation Mode Ethernet Display Settings Restore Defaults Select Back 5 Press Select 6 Repeat these steps to view the library s settings To change the See Emulation mode page 55 Operation mode Random or Sequential page 57 Ethernet settings page 65 Display settings page 40 Storage settings slot count page 45 I E port enabling page 47 To restore the default settings page 81 7 Press Back as needed to return to the Home screen VIEWING BASIC TAPE DRIVE INFORMATION IVD SCSI TAPE DRIVE BRAND AND SERIAL NUMBER To check a tape drive s type and serial number 1 Atthe Home screen press Drive If necessary enter the operator panel password see page 78 APRIL 2007 STORAGELOADER 2U LTO 151 CHAPTER 6 VIEWING LIBRARY INFORMATION 2 Press W until the selection arrow gt points to Drive ID 3 Press Select 4 Press or to toggle between tape drives if more than one tape drive is installed and then press Select 5 Press OK 6 Press Back as needed to return to the Home screen 152 PRODUCT MANUAL 1016988 VIEWING BASIC TAPE DRIVE INFORMATION IVD SCSI OR FIBRE CHANNEL TAPE DRIVE INTERFACE To view a tape drive s interface information 1 Atthe Home screen press Drive If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Interface 3 Press Select
137. failures commands to this device may fail while commands to other devices on the bus may work properly BACKUP SOFTWARE REPORTS AN ERROR Your backup software may report an error as a result of a failure to communicate with the tape drive s or library a failure by a tape drive to write or read data or because of a software configuration issue FAILURE TO COMMUNICATE WITH A TAPE DRIVE Communication problems on the SCSI bus may be reported by the backup application as resets a loss of communication with a tape drive failure to detect a tape drive I O device errors or parity errors These types of errors may occur intermittently gt If you have a SCSI library check the tape drive s installation on the SCSI bus described in Connecting to SCSI on page 17 gt If you have a Fibre Channel connection to your library the tape drives installed in the library are Fibre Channel check the Fibre Channel connection described in Connecting the Library to Fibre Channel on page 20 APRIL 2007 STORAGELOADER 2U LTO 201 CHAPTER 8B TROUBLESHOOTING gt If you have an Ethernet connection to your library check the library s Ethernet connection described in Connecting the Library to Ethernet on page 21 gt If the ADI interface is not connected properly it is possible that the tape drive will not communicate on the SCSI bus see Installing or Replacing a Tape Drive on page 163 gt Use the Remote Management Utili
138. fety agency compliance 213 to 215 SCSI changing IDs 50 to 51 commands 219 interface specifications 217 to 223 library interface bridge 52 See also SCSI bus See also SCSI cable terminator installation 18 terminator requirements 10 STORAGELOADER 2U LTO 257 INDEX SCSI bus LVD configuration 17 terminator requirements 10 troubleshooting 204 SCSI cable connecting 17 to 18 length restrictions 18 requirements 10 218 SCSI host bus adapter 12 security accessing password protected menus 78 disabling operator panel password 79 setting operator panel password 76 to 78 setting Remote Management utility password 102 Sequential mode 57 to 61 serial number library 139 tapedrive 151 service returning the library 231 to 238 RMA request contact Technical support iii shipping lock removing 23 shipping specifications 213 shipping thelibrary 231 to 238 shocklimits 212 single character display error codes and messages with WORM media 228 size library 208 shipping container 213 software backup applications 55 198 cleaning the tape drive 130 does not support library emulation 55 installing 12 loading cartridges 127 Remote Management utility 85 to 114 using application s cleaning option 133 software backup applications See also software See your software documentation specifications agency compliance 213 to 215 capacity 207 data transfer rate 208 environmental 211 performance 208 to 210 PRODUCT
139. ge Load Good Once the message appears press OK to continue 6 Press Back as needed to return to the Home screen UNLOADING A CARTRIDGE FROM A TAPE DRIVE To unload a cartridge from a tape drive 1 Atthe Home screen press Move If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Unload 3 PressSelect and then press or to movethrough the tape drive choices if more than one tape drive is installed When the screen shows your source moving from choice press Select APRIL 2007 STORAGELOADER 2U LTO 129 CHAPTER 5 OPERATING THE LIBRARY 4 Press or to move through the slot choices When the screen shows your destination moving to choice press Select Unload Destination Select Back 5 Press OK to continue or Back to cancel gt During the unload the front panel displays an Unload Active message gt After a successful Unload the library displays this confirmation message Unload Good Once the message appears press OK to continue 6 Press Back as needed to return to the Home screen CLEANING THE TAPE DRIVE Under normal operating conditions the LTO Ultrium tape drive s installed in the library do not require regular cleaning LTO Ultrium tape drives contain an automatic cleaning mechanism that allows them to clean themselves as necessary Occasionally a tape drive may require cleaning with a cleaning cartrid
140. ge LTO Ultrium tape drives monitor their cleaning needs internally and notify the library when they require cleaning gt Auto cleaning disabled Clean the tape drive s whenever the library displays the Needs Cleaning message on the Home screen or your application software notifies you Not all backup applications display cleaning requirements TANDBERG DATA mam StorageLoader Lib D 2 D 1 Needs Cleaning Lib Maint Drive 130 PRODUCT MANUAL 1016988 CLEANING THE TAPE DRIVE gt Auto cleaning enabled The library does not display this message if Auto Cleaning is enabled and a cleaning cartridge is in the fixed cleaning cell In this case the cleaning is done automatically see Setting Up Automatic Tape Drive Cleaning on page 61 Do not use any cleaning method other than the LTO Cleaning Cartridge Using Caution aie other cleaning methods will void your warranty Carefully follow all instructions and recommendations provided with the cleaning cartridge Do not rewind and reuse the material in a cleaning cartridge Reusing the material may redistribute contaminants previously removed from the tape path If all of the cleaning material has been used discard the cartridge and use a new cleaning cartridge You can clean the tape drive s in several ways To view this information go to Use the library s Autoclean function page 133 Use your backup application s cleani
141. ge or Thermal Gradient 2 F per minute max 18 F per hour 2 F per minute max 36 F per hour d Specification Operating Non Operating Transportation Ambient 10 C to 40 C 40 C to 65 40 C to 65 Temperature Range 50 F to 104 40 F to 150 F 40 F to 150 F Temperature 1 minute 1 per minute 1 C per minute Variation max 10 C per hour max 20 C per hour max 20 C per hour 2 F per minute max 36 F per hour Relative Humidity 20 to 80 Non condensing 10 to 90 Non condensing 10 to 90 Non condensing Wet Bulb 26 C 79 F max 29 C 84 F max 29 C 84 F max Altitude 306 m to 3 048 m 1 004 ft to 4 10 000 ft 306 m to 3 048 m 1 004 ft to 10 000 ft 306 m to 12 192 m 71 004 to 4 40 000 ft These measurements assume that the library is installed in accordance with the instructions in this manual The library is in its original packaging The packaging is designed to protect the library from condensation caused by extreme temperature variations 15 C or more When the library is moved from a cold storage environment to a warm operating environment it must be acclimated in its packaging for at least 12 hours before opening to prevent serious condensation damage from occurring The library has been unpacked The library has not been unpac
142. gement utility 94 emulation mode 55 to 57 97 Ethernet 65 to 72 LCDlanguage 39 156 to 161 PRODUCT MANUAL 254 configuration changing continued password 76 to 78 SCSIIDs 50 to 51 Sequential mode 57 to 61 using operator panel 31 to 36 using Remote Management utility 85 to 114 configuration restoring default values via power reset 136 to 138 via the front panel 81 to 82 configuration viewing checking setup 29 82 menu overview 35 to 37 using operator panel 31 to 36 using Remote Management utility 85 to 114 creating diagnostic listings 190 D data cartridges See cartridges Data Protect SK 7h error WORM media 230 data transfer rate 208 demos running library 186 to 188 running tape drive 181 to 182 DHCP specifying 65 to 72 viewing address 139 diagnostics creating listings for troubleshooting 188 to 190 generating log files 206 running from operator panel 182 running through Remote Management utility 105 dimensions library 208 shipping container 213 drive See tape drive dump See diagnostic listings E electrostatic discharge ESD 12 element addresses changing 222 description 222 1016988 emulation mode changing from operator panel 55 to 57 changing using Remote Management utility 97 description 55 environmental specifications 211 error messages on the LCD 239 to 250 errors fatal messages on the LCD 250 to 252 Data Protect SK 7h error with WORM media 230 Medium Error
143. go are trademarks of HP IBM and Quantum in the US and other countries All other product names are trademarks or registered trademarks of their respective owners 1016988 Revision A Revision Date Description April 2007 Initial release Note The most current information about this product is available at Tandberg Data s web site www tandbergdata com PRODUCT MANUAL 1016988 PRODUCT TheStorageLoader 2U LTO Library by Tandberg Data Corporation is warranted to be WARRANTY free from defects in materials parts and workmanship and will conform to the current Caution Product specification upon delivery For the specific details of your warranty refer to your sales contract or contact the company from which the library was purchased The warranty for the library shall not apply to failures caused by Physical abuse or use not consistent with the operating instructions or product specifications gt Repair or modification by any one other than Tandberg Data s personnel or agent in a manner differing from the maintenance instructions provided by Tandberg Data gt Removal of the Tandberg Data Corporation identification label s gt Physical abuse due to improper packaging of returned library If problems with the library occur contact your maintenance organization do not void the product warranty by allowing untrained or unauthorized personnel to attempt repairs Returning the library in unauthorized packaging may
144. gth of the assembled rail if necessary Left side rails viewed from front Back flange Back section Small back flange attach the library here in final step Front 7624 5 screw section black Front flange Figure 2 1 Assembling the left side rail 4 Assemble the right side rail in the same way Right side rails viewed from the back Front flange Front section Back section 91 M5 screws Back black flange ix Figure 2 2 Assembling the right side rail 1016988 14 PRODUCT MANUAL ATTACHING THE RAILS TO THE RACK ATTACHING THE RAILS TO THE RACK 1 Left side rail assembly Position the left side rail assembly in the rack so that the front flange is behind the front screw holes in the rack Back of Rack back Depth of rack E a 5 screw A E black Rack rail XE front Level Front rack screw holes B Front flange C M5 screw A __ black Front of Rack Figure 2 3 Attaching the left side rail to the rack 2 Front of rack Insert an M5 screw A through one of the front rack screw holes B and engage the pem nut in the rail flange C If your rack has square mounting holes or the holes are much larger than the screws provided in the kit use a washer Finger tighten the screw Insert an M5 screw A through a second screw hole B and engage the pem nut on the second s
145. gure operate maintain and troubleshoot the StorageLoader 2U LTO by Tandberg Data Corporation It also provides specifications for the library NOTICE This manual may contain some preliminary information that may change without notice WHERE TO LOOK FOR INFORMATION Installation If you are performing first time installation gt Read Chapter 1 for an overview of the library s features and components gt Read Chapter 2 for hardware installation instructions including obtaining the necessary accessories installing the library in a rack installing cartridges and connecting the library to a host system gt Read Chapter 3 for configuration instructions including how to use the library s operator panel to access and set configuration options gt Read Chapter 4 for information about using the library s Remote Management utility to configure the library view information and monitor operation across an Ethernet network Operation When you are ready to put the library into operation gt Read Chapter 5 to learn about inserting and removing cartridges from the library loading and unloading cartridges in the tape drives cleaning the tape drives and performing other basic library operations gt Read Chapter 6 to learn about viewing library information including code versions serial numbers statistics sensor readings and cartridge inventory data Maintenance Troubleshooting and Service If you need to perform bas
146. hange or back to cancel the change 6 Press Back as needed to return to the Home screen TAPE DRIVE CONFIGURATION If you replace a tape drive or add a second half height tape drive to your library you must set the tape drive configuration to match the tape drives that are installed in the library To set tape drive configuration 1 Atthe Home screen press Drive If necessary enter the operator panel password see page 78 STORAGELOADER 2U LTO 53 CHAPTER 3 CONFIGURING THE LIBRARY 2 Press W until the selection arrow gt points to Drive Configuration Drive Drive ID Interface gt Drive Configuration Library SCSI Bridge Select Back 3 Press Select Drive Configuration 1 IBM LTO FullHigh 2 no drive Modify Note The library lists no drive only if there is no room for more tape drives For example in the above screen the library has one full height tape drive installed The 2 tape drive number is for two half height tape drives 4 Press Modify Press W or A until the selection arrow P gt points to the desired configuration Press Select Select Drive 1 HP LTO HalfHigh IBM LTO FullHigh Select Back Notes This menu option requires input for all of the tape drives installed in the library If you press Back before configuring all the tape drives the configuration selection will not change 5 Press OK Repeat the process for each tape drive insta
147. he cartridge Make sure that it is safe to overwrite the tape before performing a backup so that you don t lose previously recorded data If necessary unload the cartridge as described on page 129 Before resetting make sure that the library or tape drive is not communicating across the bus The reset may disrupt communications on the bus To reset the library from the front panel 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to System Reset Maintenance Library Maintenance Drive Maintenance Cleaning Options gt System Reset USB Options Select Back STORAGELOADER 2U LTO 137 CHAPTER 5 OPERATING THE LIBRARY 3 Press Select Pending Action System Reset Continue 4 Press OK to reset the library or Back to cancel the action The time it takes the library to reset is based on the number of cartridges in the library and the number of cartridges without bar code labels The library takes considerably longer to perform an inventory on cartridges without bar code labels 5 Press Back as needed to return to the Home screen STORING CARTRIDGES Whenever you remove cartridges from your library be sure to store them properly to maximize archival life and ensure data integrity Follow these guidelines for proper cartridge storage gt Store cartridges in a suitable environment Follow the
148. he command is not implemented in this library No corrective action Operation Aborted The current operation was aborted by the host or user Retry the operation if desired Operation Stopped The current operation was stopped by the host or user Retry the operation if desired 246 Operator Action You are required to Operator intervention required intervene New tapes needed Correct error see other errors in this table PRODUCT MANUAL 1016988 Table E 1 Library error messages continued LIBRARY ERROR MESSAGES Error Message Description Corrective Action Over Temperature The tape drive s temperature limit has been exceeded and the cartridge has been ejected from the tape drive Wait until the library has cooled and then unload the cartridge to a cell and re load it into the tape drive Check the room temperature The ambient temperature must be no more than 40 104 F Provide additional air flow around the library to improve cooling Owned by E Net The library is executing a command issued from the Remote Management utility see Chapter 4 when a command is issued from the operator panel Wait until the library has finished its current operation and then retry the operation Owned by Panel The library is executing a command issued from operator panel when a command is issued from the Remote Management utility see Chapter
149. hp com storage tapestorage html Standards gt Small Computer System Interface 2 SCSI 2 INCITS 131 1994 R2004 gt Information Technology SCSI 3 Primary Commands SPC ANSI INCITS 301 1997 gt Information Technology SCSI Primary Commands 2 SPC 2 ANSI INCITS 351 2001 gt SCSI 3 Primary Commands SPC INCITS 301 1997 R2002 gt Information Technology SCSI 3 Medium Changer Commands SMC ANSI INCITS 314 1998 gt Information Technology SCSI Parallel Interface 3 SPI 3 ANSI INCITS 336 2000 xvi PRODUCT MANUAL 1016988 ABOUT THIS MANUAL gt Information Technology SCSI Parallel Interface 2 SPI 2 ANSI INCITS 302 1998 gt Information Technology SCSI Stream Commands 2 SSC 2 ANSI INCITS 380 2003 gt TapeAlert Specification NCITS T10 02 142R0 Version 3 0 March 2002 gt Automation Drive Interface Commands ADC Working Draft Revision 7 September 14 2004 gt IEC 60297 Rack Standards For general information go to www T10 org CONVENTIONS USED IN THIS MANUAL This manual uses the following conventions Note Notes provide additional information or suggestions about the topic or procedure being discussed Important Read text marked by the Important icon for information that will help you complete a procedure or avoid extra steps A Caution Read text marked by the CAUTION icon for information you must know to avoid damaging the library the tape drive
150. ht to half height or full height to full height Replacing a half height tape drive with a full height tape drive page 173 Reconfiguring the library page 176 this step must be completed for the library to operate Resuming operation page 177 Confirming the installation page 178 Note Most of the illustrations show SCSI configurations Use the same steps to install Fibre Channel tape drives 1016988 APRIL 2007 REFERENCE ILLUSTRATIONS INSTALLING OR REPLACING A TAPE DRIVE Upper SCSI cover plate Half Height Tape Drive Cover Plate Lower SCSI cover plate 2 Full Height E Fibre Channel Tape Drive Cover Plate Serial cable C Connect to tape drive white Connect to library black Important Be sure to use the serial cable S that came with your replacement kit The serial cables are specifically configured at the factory for use with the individual tape drives STORAGELOADER 2U LTO 165 CHAPTER 7 MAINTENANCE Serial cable S LIBRARY Drive 2 lt q serial Full Height connector not used Tape Drive Bottom serial connector Figure 7 1 Serial cable routing full height tape drive Serial cable S LIBRARY Drive 2 lie HH Tape Drive Second serial connector HH Tape Drive a Bottom serial Drive 1 connector Figure 7 2 Serial cable routing half height tape drives Power cable P LIBRARY Middle
151. ibrary when it scans barcodes With this option enabled the bar code scan includes two extra digits L2 for an LTO 2 data cartridge or L3 for an LTO 3 data cartridge Setting The scan provides information similar to this Enabled A000001 L2 Disabled A000001 48 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS Note The library scans the bar code label not the cartridge Ensure that you affix the correct label type to the cartridges LTO 2 labels for LTO 2 cartridges and LTO 3 labels for LTO 3 cartridges To enable or disable the media identifier 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow ff points to Library Settings and then press Select Library Library ID Inventory Password Select Language gt Library Settings v Select Back 3 Press W until the selection arrow f points to Storage Settings Library Settings Operation Mode Ethernet Display Settings gt Storage Settings Restore Defaults A v Select Back 4 Press Select and then press W until the selection arrow P gt points to Label Media Type and then press Select 5 Press Modify and then press or to toggle between Enabled and Disabled STORAGELOADER 2U LTO 49 CHAPTER 3 CONFIGURING THE LIBRARY gt Disabled Label Media Type Disabled gt A000001 A000001L1 gt Ena
152. ic library maintenance troubleshoot problems or return the library for service gt Read Chapter 7 for maintenance information including instructions for replacing the tape drives uploading new firmware and creating diagnostic listings gt Read Chapter 8 for valuable troubleshooting tips APRIL 2007 STORAGELOADER 2U LTO ABOUT THIS MANUAL Supplemental Information gt Read Appendix A for physical performance power environmental Universal Serial Bus USB and safety agency specifications gt Read Appendix B for information about the interface specifications SCSI and Ethernet gt Read Appendix C for information about the WORM capability of the LTO 3 tape drive gt Read Appendix D for packing and shipping instructions if you need to return the library for service gt Read Appendix E for definitions of library error messages RELATED PUBLICATIONS For additional information about the library and tape drive refer to the following publications StorageLoader 2U LTO gt StorageLoader 2U LTO Quick Start Guide 1016989 gt FI Installing a StorageLoader 2U LTO into a Rack 1016990 gt Tandberg Data Corporation Bar Code Label Specification for LTO Ultrium Cartridges 1004080 000 Ultrium Tape Drives See the following web sites to locate documentation and support information for LTO Ultrium tape drives gt www storage ibm com tape lto oem index html gt Hewlett Packard www1
153. ier as shown here connect as shown in Figure 7 1 FH serial cable routing Power Route the power cable over the tape drive carriers as shown here connect as shown in Figure 7 3 FH power cable routing Do not use middle connector with full height tape drive Serial cable S route under carrier EEE ey i 27 1 Power cable P route over carrier Figure 7 9 Full height tape drive s serial and power connectors Second Half height tape drive Install the tape drive in the upper opening Serial Route the serial cable S over the tape drive carrier and under the power cable connect as shown in Figure 7 2 HH serial cable routing Power Route the power cable under the tape drive carrier as shown here connect as shown in Figure 7 4 HH power cable routing Press the serial cable C down into the Power cable P carrier to prevent catching it between route under carrier the tape drive and the library and over serial cable Serial cable S route over carrier and under the power cable carrier Figure 7 10 Upper half height tape drive cable routing APRIL 2007 STORAGELOADER 2U LTO 171 CHAPTER 7 MAINTENANCE Single Half height tape drive Install the tape drive in the lower opening and use the middle power connector P Serial Route the serial cable S over the tape drive carrier and under the power cable connect as shown in Figure 7 2 HH serial cable routing P
154. in Sequential mode STORAGELOADER 2U LTO 57 CHAPTER 3 CONFIGURING THE LIBRARY Random is the default operating mode for the library To change the operating mode to Sequential you need to enable the Sequential Mode and set the Restart and Loop options 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Settings 3 Press Select 4 Press W until the selection arrow gt points to Operation Mode 58 PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS 5 Press Select Press W until the selection arrow J gt points to Sequential Mode and press Select Enabling Sequential Mode Important If you are using a backup application which is capable of controlling the library do not configure the library to operate in Sequential mode a Press Modify b Atthe first screen Sequential press or to select Enable Press Select and then continue with Setting the Restart Option APRIL 2007 STORAGELOADER 2U LTO 59 CHAPTER 3 CONFIGURING THE LIBRARY Setting the Restart Option The Restart option determines what the library does after it is reset power cycled or when a magazine has been re inserted Setting The library Enabled restarts at the beginning of the cartridge sequence Disabled resume where it left off when the interruption occurred a A
155. in a diagnostic log from the library see page 188 Tandberg Data Corporation Technical Support can examine the log to determine the nature of the reported error v Tape Drive Configuration Ensure that the Drive Configuration Drive Drive Configuration matches the tape drive s installed Note gt If you have only one tape drive installed the configuration must reflect one tape drive The second empty tape drive bay must indicate No Drive See Reconfiguring the Library and Resuming Operation on page 176 v Firmware level Make sure that your library and tape drive s contain the latest versions of firmware gt To check the library s code level see page 139 gt To check the tape drive s code level see page 151 gt To determine whether you have the latest versions check the Tandberg Data Corporation web site at www tandbergdata com TAPE DRIVE TROUBLESHOOTING TAPE DRIVE OPERATION Refer to the tape drive s Product Manual for detailed troubleshooting information see Ultrium Tape Drives on page xvi If you have been successfully operating the backup software and library in the past but are now experiencing problems reading and writing data check the following v Write protect switch If you are writing data make sure that the cartridge is write enabled If the switch the tape is does not cover the opening write enabled covers the opening write protected v Cartridge type Use the appropriate car
156. indicates it needs cleaning the library loads the cleaning cartridge into the tape drive After the cleaning cycle is complete the tape drive unloads and ejects the cleaning cartridge and the library resumes operation Important If you plan to use automatic cleaning the cleaning cartridge should be stored in Slot Cell 2 if the I E Port is enabled Slot Cell 1 if the I E Port is disabled If your backup application has a cleaning option be sure to turn that option OFF Note You do not have to use the library s Autoclean option to clean the tape drive s You can choose from several other cleaning methods including using your backup application s cleaning function and using commands available through the operator panel See page 130 for information about these cleaning alternatives Setting up automatic tape drive cleaning involves two procedures gt Activating the cleaning cartridge cell gt Enabling the Autoclean option STORAGELOADER 2U LTO 61 CHAPTER 3 CONFIGURING THE LIBRARY Activating the Cleaning Cartridge Cell Activating the cleaning cartridge cell designates the storage location for a cleaning cartridge Use one of the following options gt Slot Cell 2 if the I E Port is enabled gt Slot Cell 1 if the bottom I E Port is disabled Note The library ships from the factory with the I E Port enabled In order to use that slot cell as the fixed cleaning slot you need to disable it See Ena
157. ite Read test reports an error clean the tape drive s and run the test again on a new tape gt Have the diagnostic log file ready to send to Technical Support Refer to the readme file or on line help available with the LTOTool for detailed instructions gt Diagnostic log taken after an error Capture diagnostic logs from both the tape drive s and from the library immediately after your backup application reports an error gt Use LTOTool to capture the diagnostic log from the tape drive s gt Use the Remote Management Utility to capture a diagnostic log from the library see Logs on page 113 APRIL 2007 STORAGELOADER 2U LTO 205 CHAPTER 68 TROUBLESHOOTING ADVANCED TROUBLESHOOTING If you report a problem to Technical Support you may be asked to create a diagnostic listing To create diagnostic listings for gt The Library using the Remote Management Utility gt See Tools Logs on page 113 gt The Tape Drive s using LTOTool gt LTOTool is available at www tandbergdata com gt See LTOTool Tape Drive Firmware Upgrade on page 193 for instructions gt The Library using Ethernet using the library s Remote Management Utility gt See FTP Library Firmware Upgrade and Diagnostics on page 188 for instructions To report a problem to Technical Support see page iii 206 PRODUCT MANUAL 1016988 SPECIFICATIONS This appendix provides the following information about the libr
158. ives Do not connect the tape drives to a RAID controller The library will not operate if the tape drives are connected to a RAID controller Do not exceed SCSI bus length restrictions The maximum allowable length of an LVD SCSI bus is 12 meters 39 feet if you have more than two devices on the bus Make sure the SCSI bus attached to the tape drives does not exceed this length Make sure the SCSI bus is properly terminated You must install a terminator on the device at the physical end of the SCSI bus If one of the tape drives in the library terminates the SCSI bus you must install the required terminator on one of the tape drive s SCSI connectors If there are additional devices on the SCSI bus ensure that only the device at the physical end of the bus is terminated Important Both LTO 2 and LTO 3 SCSI tape drives require an Ultra 3 or LVD 160 terminator to function properly on the SCSI bus An inadequate terminator will result in various SCSI bus issues including bus hangs and Read Write failures See Tape Drive Fails with Sporadic Errors on page 201 MAKING THE SCSI CONNECTIONS T 1 8 PRODUCT MANUAL Power off the library press the 0 on the back of the unit 1016988 APRIL 2007 CONNECTING TO SCSI 2 Power off the host Terminate Power switch if needed off 0 SCSI connector Figure 2 6 SCSI connectors 3 Connect a SCSI cable to the host computer and to one of the tape drive SCSI
159. ked The transportation period does not exceed 72 hours upper ambient operating temperature limit of 40 C 104 F is specified at 914 4 m 3 000 feet derated linearly to 24 C 75 2 F at 3 048 m 4 10 000 feet APRIL 2007 STORAGELOADER 2U LTO The data cartridges temperature and humidity must be allowed to stabilize in the specified ambient environment for 24 hours 211 APPENDIX A SPECIFICATIONS Table A 7 Shock limits PARTICULATE CONTAMINATION LIMITS The ambient operating environment for the library should not exceed the particulate counts specified for the tape drive For more information refer to the LTO Ultrium tape drive documentation available from the following web sites gt www storage ibm com tape lto oem index html gt Hewlett Packard www1 hp com storage tapestorage html ACOUSTIC NOISE LIMITS The overall averaged A weighted sound pressure level in decibels for the library does not exceed the upper limits specified in Table A 6 Table A 6 Acoustic noise limits Operating Mode dBA The library is powered on and idle 50 The robot is moving and the tape drive is operating in streaming 60 mode dBA is the average A weighted sound pressure level over the following frequency range 5 Hz to 12 5 KHz Represents a maximum sustained operational level SHOCK AND VIBRATION LIMITS The library will operate normally after experiencing
160. l to upgrade firmware over the SCSI interface CONNECTING TO THE LIBRARY S FTP INTERFACE To use an FTP utility with the library you must have the following gt A Category 5 100BaseT connection data grade cable gt Software that supports RFC 959 file transfer protocol 188 PRODUCT MANUAL 1016988 APRIL 2007 FTP LIBRARY FIRMWARE UPGRADE AND DIAGNOSTICS gt A host computer or network connection that uses a pin through hole RJ 45 shielded Ethernet connector To access the library s FTP interface 1 Connect the Ethernet cable as described on page 21 and set Ethernet configuration options as described on page 65 Make a note of the library s IP address Note If you set DHCP on you can view the current server assigned IP address for the library through the Library s Settings menu see page 150 From your host computer activate the FTP utility you are going to use Connect to the library using the library s current IP address Log into the library s FTP interface using the library s FTP default user name and password User name anonymous Password Exabyte Note The user name and password are case sensitive If desired you can change the user name and password from their defaults through the library s Remote Management utility see Chapter 4 UPGRADING LIBRARY FIRMWARE VIA FTP To upgrade the library s firmware via FTP 1 Obtain new firmware for the library You can download new firmware from w
161. lection arrow P gt points to Library Settings Library Library ID Inventory Password Select Language Library Settings v Select Back APRIL 2007 STORAGELOADER 2U LTO 55 CHAPTER 3 CONFIGURING THE LIBRARY 3 Press Select and then press W until the selection arrow gt points to Operation Mode 4 Press Select and then press W until the selection arrow P gt points to Emulation Mode 5 Press Select and then press Modify 56 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS 6 Press W until the selection arrow P gt points to the desired mode and then press Select Exabyte 221L Exabyte EZ17 Select Back 7 Press OK 8 Press Back as needed to return to the Home screen SETTING THE LIBRARY TO OPERATE IN SEQUENTIAL MODE The operation mode determines how the library processes cartridges The library will operate using one of these two options gt Random The library processes cartridges according to commands issued from an application gt Sequential The library processes cartridges sequentially without direction from an application In Sequential mode magazines are automatically associated with tape drives so that each tape drive and its associated magazine or magazines becomes an independent autoloader Important If you are using a backup application which is capable of controlling the library do not configure the library to operate
162. library automatically updates the inventory each time you power the unit on reset the library from the front panel and open and close an J E Port or a magazine If desired you can issue this command to verify that the inventory shown on the display is correct Cartridges with bar code labels require much less time to scan than cartridges without bar code labels We recommend applying bar code labels to each cartridge including the cleaning cartridge To re inventory the library 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Inventory Library Library ID inventory Password Select Language Library Settings Select Back 3 Press Select 4 Press W until the selection arrow P gt points to Re Inventory Inventory View Slots View Drives View I E Ports Re Inventory v Select Back 5 Press Select 126 PRODUCT MANUAL 1016988 LOADING AND UNLOADING CARTRIDGES IN THE TAPE DRIVE 6 Press OK to continue or Back to cancel the action gt During the inventory the front panel displays a Re Inventory Active message a status XX and the current action positioning scanning and so forth Re Inventory Active Lib Update Inventory XX Action taking place D 1 No Tape gt After a successful inventory the library displays this confirmation message Re Inve
163. lled 6 Press Back as needed to return to the Home screen 54 PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS CHANGING THE EMULATION MODE By default the library operates in Native emulation mode and returns the product identification MAGNUM 224 in response to a SCSI INQUIRY command from an application If your library software has not yet been certified for the StorageLoader 2U LTO you can select an option in Table 3 6 which lists the available emulation modes for the library Note If you change the emulation mode you will need to reboot your host computer so that it recognizes the new emulation mode Table 3 6 Emulation modes for the StorageLoader 2U LTO Emulation Mode Returns this Product Identification in response to an INQUIRY command Native The default Product Identification stored in the library s microcode Exabyte 221L Exabyte_221L where each represents an ASCII space character Exabyte EZ17 Exabyte EZ17 where each represents an ASCII space character Exabyte 210 EXB 210 where each represents an ASCII space character Because most backup applications are certified for one or more of these libraries changing the emulation mode may allow these applications to support the library To change the emulation mode 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the se
164. logs in this format Example history screen Definition Library History Page Title 1 History entry number Move Medium Command that failed Servo Failure Type of error Slot 1 Primary slot involved Power time 1234567890 Cumulative power on time minutes To view the library s history 1 At the Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Maintenance Maintenance gt Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options A v Select Back 3 Press Select 4 Press W until the selection arrow P gt points to Library History Library Maintenance Library Status Library Diagnostics Library Statistics Park For Shipping A v Select Back APRIL 2007 STORAGELOADER 2U LTO 143 CHAPTER 6 VIEWING LIBRARY INFORMATION 5 Press Select A screen similar to the following one appears Library History 0 6 Press Nextto view the next screen Library History 1 Note Continue pushing the Next button to cycle through the remaining Library History screens 7 Press Back as needed to return to the Home screen VIEWING LIBRARY STATISTICS The library s statistics menu provides you with information on the slots the tape drive s and the I E port VIEWING SLOTS 1 Atthe Home screen press Maint If necessary enter
165. lti mode 850 nm shortwave laser 400 5m 150m fiber 62 5 micron multi mode 850 nm shortwave laser 400 5 70 fiber Complies with the 400 M5 SN I classification Complies with the 400 M6 SN I classification PRODUCT MANUAL 1016988 TAPE ALERT FLAGS ETHERNET SPECIFICATIONS APRIL 2007 This section provides specifications for the library s Ethernet interface including information about the following gt General Ethernet information gt Cable requirements gt Ethernet port pin assignments GENERAL ETHERNET INFORMATION The Ethernet port allows connection to a 10 100Base T Ethernet network You can use the Ethernet connection to perform the following activities Monitor library operations using the built in Remote Management utility see Chapter 4 gt Upload diagnostic information from the library and tape drives using FTP see Creating a Diagnostic Listing via FTP on page 190 gt Upgrade the library s firmware using FTP see Upgrading Library Firmware via FTP on page 189 ETHERNET CABLE REQUIREMENTS The Ethernet port connector is a pin through hole RJ 45 shielded connector To connect to the Ethernet port use the shielded Category 5 10 100BaseT connection data grade cable included with the library or a similar Category 5 cable that is compliant with EIA TIA 568 ETHERNET PORT PIN ASSIGNMENTS Table B 5 shows the Ethernet port s pin assignments and functions Table B 5 Ethernet po
166. n arbitrated loop or a switched fabric For simplicity in these instructions each of these situations is referred to as a network To connect the tape drive s to a Fibre Channel network 1 Remove the tape over the Fibre Channel connector The tape secures the protective plugs 2 Remove the protective plugs from the optical connectors on each tape drive Set the plugs aside 3 Attach an optical cable from the hub or switch to the optical fiber connector on each tape drive if more than one tape drive is installed The connector and the cable are keyed to ensure that the cable is attached in the correct orientation Note Once the library has been powered on and the Fibre Channel loop has been initialized avoid disconnecting the tape drive in the library from the loop If you need to disconnect the library from the loop use the utility provided with your switch or hub to bypass the affected ports before breaking the connection The bypass sets the port to a non participating state on the loop When you have reconnected the library use the utility to return the port to a participating state 20 PRODUCT MANUAL 1016988 CONNECTING THE LIBRARY TO ETHERNET CONNECTING THE LIBRARY TO ETHERNET The library s Remote Management utility described in Chapter 4 allows you to remotely monitor operations when the library is connected to an Ethernet network You can also create diagnostic listings and upgrade library firmware For informa
167. n no cartridges 2 Parkthe library by following these steps a Atthe Home screen press Maint If necessary enter the operator panel password see page 78 b Press W until the selection arrow P gt points to Library Maintenance and then press Select Maintenance gt Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select Back STORAGELOADER 2U LTO 231 CHAPTER D SHIPPING THE LIBRARY c Press W until the selection arrow f points to Park For Shipping d Press Select e Press OK to complete the process When the robot is parked the following screen appears 232 PRODUCT MANUAL 1016988 REPLACING THE SHIPPING LOCK REPLACING THE SHIPPING LOCK Follow these steps to replace the shipping lock Lock handle Figure D 1 Shipping lock SHIPPING LOCK INSTALLATION A Caution This step must be completed after you park the robot described in the previous section You can damage the robot if it is not fully parked prior to installing the lock See Preparing the Library for Shipping on page 231 1 Remove the left magazine Press the left magazine eject button While supporting it gently slide the magazine straight out of the library Use care not to twist the magazine or move it side to side as you insert or remove it from the library Not inserting it straight into pulling it straight out of the opening can damage comp
168. ne which cells contain cartridges and whether a cartridge is loaded in a tape drive Magazine inventory slots To view the magazine inventory 1 Atthe Home screen press Lib 156 PRODUCT MANUAL 1016988 VIEWING AND UPDATING THE CARTRIDGE INVENTORY If necessary enter the operator panel password see page 78 2 Press W until the selection arrow Ui points to Inventory 3 Press Select 4 Press W until the selection arrow P gt points to View Slots 5 Press Select APRIL 2007 STORAGELOADER 2U LTO 157 CHAPTER 6 VIEWING LIBRARY INFORMATION Notes The slot cell count changes depending on whether you have the I E Port and the fixed cleaning slot enabled or disabled If there is no cartridge in the slot cell that you are viewing the library indicates an empty status If you enabled the Media Identifier see Enabling the Media Identifier on page 48 the library also displays the type of cartridge LTO 2 LTO 3 and so forth The library scans the bar code label not the cartridge so if you affix an LTO 2 bar code label to an LTO 3 data cartridge it displays as an LTO 2 cartridge 6 Press or to move between the slots This moves the cursor to the next or previous occupied slot and shows the slot number and the barcode number if there is a cartridge and it has a barcode The library skips slots that do not contain a cartridge 7 Press Back as needed to return to the Home screen
169. nel commands to empty a cell and retry the command Select a different type of element as the destination No Empty Drive The requested move cannot be completed because there is no empty tape drive to act as the destination for the move Use either SCSI or front panel commands to empty a tape drive and retry the command Select a different type of element as the destination No Empty I E Port The requested move cannot be completed because there is no empty I E port to act as the destination for the move Use either SCSI or front panel commands to empty an I E Port and retry the command Select a different type of element as the destination No Enabled I E Port The requested command cannot be completed because there is no enabled I E port Enable an 1 port and retry the command Or Select another command No Medium Removal Media removal from the library has been prevented through the backup application Turn off media removal prevention from the backup application and retry the operation Reset the library and retry the operation No USB Device The library does not see a USB device Ensure that the USB device is securely inserted and retry Try another USB device Not Calibrated The manufacturing calibration of the library is not complete or has been compromised Contact Technical Support see page iii or your service provider Not Implemented T
170. nfiguration set the tape drive configuration to match the tape Configuration on drive s that are installed in the library page 53 PRODUCT MANUAL 1016988 38 SETIING CONFIGURATION OPTIONS Table 3 5 Library configuration options continued Configuration option Description See Emulation Mode Changing the emulation mode is required if your backup application does not support the StorageLoader 2U LTO but does support one of these products Exabyte 221L library Exabyte EZ17 autoloader Exabyte 210 library Changing the Emulation Mode on page 55 Operation Mode Random or Sequential The operation mode Random or Sequential determines how cartridges are processed by the library Random The library processes cartridges according to commands issued from an application Sequential The library processes cartridges sequentially without direction from an application Setting the Library to Operate in Sequential Mode on page 57 Fixed Cleaning Slot Autoclean These options allow you to set up automatic tape drive cleaning Note To use automatic cleaning a cleaning cartridge must be installed in the library see page 133 Setting Up Automatic Tape Drive Cleaning on page 61 DHCP Addressing If you are using the library s Ethernet interface you can Setting Ethernet personnel from using operator panel functions and possibly disrupting library operati
171. ng FTP page 189 Upgrading library firmware using LibTool page 190 using the USB port page 191 Using FTP page 190 Creating library diagnostic listings using the USB port page 192 Upgrading tape drive firmware and using LTOTool page 193 creating diagnostic listings Upgrading tape drive firmware using the USB port page 194 Do not attempt to replace any components in the library other than the tape Caution anes drive If you do so you will void your warranty INSTALLING OR REPLACING A TAPE DRIVE This section describes how to install or replace a tape drive in the library Please read Preparing for Installation or Replacement the General Information section and the entire section that you are using prior to beginning the procedure PREPARING FOR INSTALLATION OR REPLACEMENT Note If your library is installed in a rack it is not necessary to remove the library from the rack to complete this procedure It is also not necessary to disconnect the Ethernet cable from the back of the library APRIL 2007 STORAGELOADER 2U LTO 163 CHAPTER 7 MAINTENANCE Warning Warnung Vv Obtain these items a 2 Phillips screwdriver and a small flat blade screwdriver v Ensure that the environment is free of conditions that could cause electrostatic discharge ESD If possible use an antistatic mat and a grounded static protection wristband during installation If a mat and wrist
172. ng Library 5 182 FTP Library Firmware Upgrade and Diagnostics 188 LibTool Library Firmware Upgrade 190 USB Port Library Firmware Upgrade and Diagnostics 190 LTOTool Tape Drive Firmware 193 USB Port Tape Drive Firmware Upgrade 194 1016988 APRIL 2007 8 Troubleshooting 197 Library Troubleshooting 197 Tape Drive 200 Backup Software Reports an 201 Before Contacting Technical 203 Advanced 206 SpecifICallOns sses 207 Storage Capacity seses cue p ELTE PER ep HR EIAedAPQ Rees 4 207 Size and W ight icsse deber pL RR ER ER badder 208 Performance 5 208 Power 5 210 Environmental Specifications 211 Shipping 5 213 Universal Serial Bus USB Interface 213 Safety and Regulatory Agency 213 Interface 217 SCS Interfac
173. ng option page 133 Use the front panel Clean Drive option page 133 CHECK THE CLEANING CARTRIDGE STATUS Before cleaning the tape drive verify that the cleaning cartridge in the library is not depleted Notes The cleaning count information is stored in the cartridge so it must be used once to start the count Until it is used the first time the library displays an unknown Remote Management Utility or no data available front panel status If there is no barcode label on the cleaning cartridge a power cycle causes the cleaning count information to be lost If there is a barcode label on the cleaning cartridge the library stores the information and recognizes it after a power cycle To view the status of the cleaning cartridge after it has been used 1 At the Home screen press Maint If necessary enter the operator panel password see page 78 APRIL 2007 STORAGELOADER 2U LTO 131 CHAPTER 5 OPERATING THE LIBRARY 2 Press W until the selection arrow P gt points to Cleaning Options 3 Press Select 4 Press W until the selection arrow ffe points to Cleaning Tape and then press Select The library displays the number of cleanings left if the count was previously started or No Data Available if the count was not previously started 5 Press Back as needed to return to the Home screen 132 PRODUCT MANUAL 1016988 APRIL 2007 CLEANING THE TAPE DRIVE USE THE
174. nnectivity Advanced Features i Select the procedure you would like from the selections below then press the Submit button Note that some of the procedures may alter the configuration of this library in such way that you may loose network connectivity with this library Use these procedures carefully G Reset the Library O Restore to Default Configuration Update Library Ring Click to update or enable the Library Ring system of WEB links gt Reset the library Resets the library remotely gt Restore to Default Configuration Restores the system defaults APRIL 2007 STORAGELOADER 2U LTO 113 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY Update Library Ring This option allows you to link multiple libraries in your system iU date the Library Rin Enter the IP address of the library that you want to link to with the Next and Prev links Enter all ZERO s for the IP address to disable that link fo jb lb Prev Library 10 0 0 0 114 PRODUCT MANUAL 1016988 OPERATING THE LIBRARY After you have configured your library you can add cartridges and put it into operation You can operate the library in either Random or Sequential mode gt Random mode the default The library processes cartridges according to commands issued from an application gt Sequential mode see page 57 The library automatically processes the cartridges in sequ
175. nsert or remove it from the library Not inserting it straight into pulling it straight out of the opening can damage components inside the library ACCESSORIES After installing the shipping lock any version remove the following from the library and tape drives gt Power cord gt Ethernet cable gt SCSI cables or Fibre Channel cables gt SCSI terminator REMOVING THE LIBRARY FROM THE RACK A Warnin The library weighs 43 pounds 19 5 kg Two people are needed to move or lift 5 the library Most of the weight is toward the back of the library Warnun Die Library wiegt 19 5 kg Es sind mindestens 2 Personen erforderlich um die 5 Library zu bewegen oder zu heben Der hintere Teil Library hat das Gr te Gewicht La biblioteca montada sobre bastidor pesa 19 5 kg Se necesitan dos personas Advertencia para mover o levantar la biblioteca La parte trasera de la biblioteca es la de mayor peso If the library is installed in a rack remove it as described below Important Do not ship the rack mounting hardware if you are returning the library for service APRIL 2007 STORAGELOADER 2U LTO 235 CHAPTER D SHIPPING THE LIBRARY 1 From the back of the rack use a 2 Phillips screwdriver to remove the two screws that secure the library to the rails see Figure D 6 Save the screws Remove this screw one each side Figure D 6 Removing the screws securing the library to the rails 2 Fromth
176. ntinued LIBRARY ERROR MESSAGES Error Message Description Corrective Action Circuit Failure The library has detected a problem within its electronic circuitry Power cycle the library 2 fthe error persists contact Technical Support see page iii or your service provider Command Error The options for the command were incorrect 1 Verify that the options for the command are valid If they are not correct the problem and retry the command 2 If they appear to be correct and the error persists contact Technical Support see page iii or your service provider Communication The library is unable to communicate with the tape drive Check the ADI interface cabling and configuration See Connecting to SCSI on page 17 Create File Fail See File Create Fail on page 243 Device Not Ready The library is not ready to perform the requested operation because it is performing diagnostics or its power on self test POST Wait until the library has finished and then retry the operation Dir Create Fail The library could not create a new directory on the USB device 1 Ensure that the USB device is securely inserted and retry the operation 2 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider Disabled Sequential mode is not enabled Sequential mode has been disabled during e
177. ntory Good Once the message appears press OK to continue 7 Press Back as needed to return to the Home screen LOADING AND UNLOADING CARTRIDGES IN THE TAPE DRIVE During normal operation you do not need to instruct the library to load and unload cartridges in the tape drive s Your backup software controls these functions However you can use the operator panel to load and unload cartridges if necessary You may want to use these functions for testing purposes or for cleaning the tape drive s See page 133 for cleaning instructions LOADING A CARTRIDGE INTO A TAPE DRIVE To load cartridges into a tape drive 1 Atthe Home screen press Move If necessary enter the operator panel password see page 78 APRIL 2007 STORAGELOADER 2U LTO 127 CHAPTER 5 OPERATING THE LIBRARY 2 Press W until the selection arrow P gt points to Load 3 Press Select and then press or to move through the slot choices When the screen shows your source moving from choice press Select 4 Press or to move through the tape drive choices if more than one tape drive is installed When the screen shows your destination choice press Select 5 Press OK to continue or Back to cancel gt During the load the front panel displays a Load Active message 128 PRODUCT MANUAL 1016988 LOADING AND UNLOADING CARTRIDGES IN THE TAPE DRIVE gt After a successful Load the library displays this confirmation messa
178. on IP Address set the library s IP address subnet mask and gateway Configuration Options S address for communication across your Ethernet on page 65 ubnet Mask network You can also choose whether the library uses Gateway Address a fixed IP address static addressing or an address MAC Address assigned by a DHCP server You can also view the MAC address USB Options Use the Universal Serial Bus USB Save and Get Setting USB Options Configurations to clone the user selectable on page 72 configurations between libraries Password By setting a password you can prevent unauthorized Setting Up Library Password Protection on page 76 Restore Default Configuration Resets all library configuration settings to their default values Restoring the Default Configuration on page 81 APRIL 2007 CHANGING THE LCD LANGUAGE You can choose from the following languages for the LCD display gt English default gt French gt German gt Italian STORAGELOADER 2U LTO 39 CHAPTER 3 CONFIGURING THE LIBRARY gt Spanish To change the LCD language 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Select Language Library Library ID Inventory Password select Language Library Settings Select Back 3 Press Select 4 Press Modify 5 Press W or until the sel
179. on the host computer system immediately after powering on the library After you power on the library there is a short delay before the tape drive or tape drives are on line 5 Final step Power on the host computer system VERIFYING THE HARDWARE INSTALLATION After the library powers on the LCD displays the Home screen The first line of the Home screen displays the product name and the following lines show status for the library and tape drive or tape drives TANDBERG DATA StorageLoader Idle No Tape Move Lib Maint Drive Note This screen shows a library configured with two tape drives If your library has one tape drive installed the additional line D 2 does not show a status If the library powered on as described continue with configuration in Chapter 3 If not refer to the following information 28 PRODUCT MANUAL 1016988 APRIL 2007 VERIFYING THE HARDWARE INSTALLATION CHECKING THE LIBRARY INSTALLATION If the library did not power on as described check the following gt Is the power switch on gt Is the power cord inserted correctly gt Are the devices the SCSI bus attached to the tape drive s installed in the library all LVD SCSI library gt Is the SCSI cable firmly connected to the tape drive s and host computer or other devices on the bus gt Are the Fibre Channel cables firmly connected to the tape drive and Fibre Channel hub or switch Fibre Channel library
180. onents inside the library TANDBERG DATA ZZ STORAGELOADER 20 LTO No up and down or Left magazine button side to side movement Figure D 2 Shipping lock replacement step 1 2 Power the library off Press the 0 on the back panel APRIL 2007 STORAGELOADER 2U LTO 233 CHAPTER D SHIPPING THE LIBRARY 3 Insert the shipping lock Carefully follow steps a b and c to properly install the shipping lock Important These views show the library with the top cover removed for clarity DO NOT remove the top cover or you will void your warranty a Gently slide the shipping lock into place Lock handle Grasp handle and gently slide lock into place Front of library Figure D 3 Shipping lock replacement step 3a b Grasp thelock handle and gently rotate the robot toward the front of the library to lock the tab under the rail as shown here Rail Tab under rail pU Lock gt hande Figure D 4 Shipping lock replacement step 3b 234 PRODUCT MANUAL 1016988 REMOVING THE LIBRARY FROM THE RACK Secure the lock with the screw as shown here Lock handle Screw 4 Replace the magazine While supporting it gently slide the left magazine straight into the library When you encounter resistance press the magazine firmly and it snaps into place A Caution Use care not to twist the magazine or move it side to side as you i
181. onnection data grade cable or similar Category 5 cable that is compliant with EIA TIA 568 The library s Ethernet port connector is a pin through hole RJ 45 shielded connector To comply with the regulations and standards listed in Appendix A all Ethernet cables used with the library must be properly shielded Power Cord One European power cord is provided with the library Refer to page 210 if you plan to use the library outside of Europe Bar code Sample bar code labels for the cartridges are included with the library If you want to labels prepare your own labels refer to the Tandberg Data Corporation Bar Code Label Specification for LTO Ultrium Cartridges available at www tandbergdata com Cartridges Use only data cartridges and cleaning cartridges designed specifically for LTO Ultrium tape drives The LTO tape drives support the following LTO Ultrium cartridges Tape Drive Supported Cartridges Color Native Capacity Ultrium 3 Slate Blue 400 GB Ultrium 2 Purple 200 LTO 3 Ultrium 1 READ only Black 100 GB WORM see Appendix C Two toned 400 Ultrium 2 Purple 200 LTO 2 Ultrium 1 Black 100 GB For maximum capacity use Ultrium 3 data cartridges with Ultrium 3 LTO 3 tape drives and Ultrium 2 data cartridges with Ultrium 2 LTO 2 tape drives Use only LTO Ultrium cleaning cartridges Tools You need to obtain these tools Tool Used for Phillips screwdriver
182. ormation to be lost If there is a barcode label on the cleaning cartridge the library stores the information and recognizes it after a power cycle Tape drive status information The Tape Drive Status section includes the following information Tape Drive Status 81 No Tape PRODUCT MANUAL 1016988 90 VIEWING THE HOME PAGE Element ID Indicates the element address of the tape drive Element addresses indexes identity locations within the library that can accept a cartridge The StorageLoader 2U LTO library has three tape drive configuration options Tape drive style Location Element Address Single full height Default 81 Second half height Top 82 Single half height Bottom 81 Status Indicates whether the tape drive is active tape motion is occurring or inactive Note Moving the cursor over the tape drive element in the stand alone status window shows the tape drive s status Element ID 81 Empty Barcode status Library Status Motion Robot Status Intervention Required Robot Control Mode I E Port Right Magazine Left Magazine Library Temperature Clean APRIL 2007 Idle Alive NO Random Locked Locked Locked Normal 25 779 No Clean Slot STORAGELOADER 2U LTO 91 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY INVENTORY The Inventory section provides information from the library s cartridge inventory The library maintains a cartridge inven
183. ort has given you a specific IP address to use Ftp Location 1 51 81 7101 GetFile Selection gt Update from a file of my choice WEB based Drive Code Update Enter the file name below or use the Browse button to locate the desired file Then press the Update button After you press the Update button this page will remain displayed until all of the data has been transferred from the File Once all the data has been transferred from the File it will then be transferred to the Drive That phase can take over 15 minutes to complete 4 progress page will be displayed during that phase Do not turn off power to the Library after you have pressed the Update button APRIL 2007 STORAGELOADER 2U LTO 111 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY gt Update from the USB port USB File System Navigation for Drive Code Update Navigate the USB File System until the desired FMR or E file is located Click on that file to select it You will be prompted before any firmware is transferred Lib Test Library Test Use this option to run test s on the library None of these tests will write data to tape but some of them will load cartridges into and out of the tape drive s The following tests are available Test Description Basic Load Unload Loads cartridges into and out of the tape drive s Random Slot to Slot Move Moves cartridges from slot to slot in random order the li
184. ower Route the power cable under the tape drive carrier as shown here connect as shown in Figure 7 4 HH power cable routing Serial connector S Power cable P route under power cable use middle connector Route both cables over tape drive carrier Second half height power connector do not use with only one HH tape drive installed Figure 7 11 Lower half height tape drive cable routing d Slide the tape drive the remaining distance into the library Use care not to damage the cables during this step 4 Completing the installation a Attach the SCSI cover plate and the tape drive cover plate that came with your replacement kit See Reference Illustrations on page 165 ine driva Quantit Install in this Serial Internal P y opening connector label Second tape drive Top Top Drive 2 Half height Single tape drive Bottom Bottom Drive 1 Full height Single tape drive Bottom Bottom Drive 1 The library requires both the SCSI cover plates and the tape drive cover plates for ESD protection Do not leave any openings uncovered Important Do not connect the SCSI cables until after you reconfigure the library 172 PRODUCT MANUAL 1016988 REPLACING A TAPE DRIVE HALF HEIGHT TO FULL HEIGHT b Reconfigure your library You must reconfigure your library for your backup application to recognize the new tape drive See page 176 for instructions REPLACING A
185. own in Figure 4 2 gt Tape Drive Status Home Status shown in Figure 4 2 gt Inventory Home Inventory shown in Figure 4 4 LIBRARY INFORMATION PAGE SCSI CONFIGURATION rary Information Library EXABYTE MAGNUM 224 001089000137 C210 Drive HP Ultrium 2 SCSI HU10608LNP S33U 3 0 The library information page the Home page provides this information Device This shows the library and tape drive or tape drives installed the above screen shows one Hewlett Packard LTO 2 tape drive installed The StorageLoader 2U LTO is configured for gt One or two LTO 2 half height HH tape drive s gt One or two LTO 3 half height HH tape drive s gt One LTO 3 full height FH tape drive Vendor This shows the manufacturer of the product Product This shows the identification for the library and tape drive s Serial Number This lists the serial numbers of the individual devices Firmware Revision This shows the firmware revision of each device installed the library and tape drive s SCSI ID LUN This shows the SCSI ID for the tape drive s and the library LIBRARY INFORMATION PAGE FIBRE CHANNEL CONFIGURATION Library Information Library EXABYTE MAGNUM 224 001089001408 C210 200100d08051b330 Drive IBM ULTRIUM TD3 1200019696 6BA0 005076312006708 WWNN World Wide Node Name This shows the number for the WWNN which is the unique identifier of the device in a Fibre Channel network environment APRIL 2007 STORAGELOADER 2U LTO
186. power down the library until after it automatically resets CREATING A DIAGNOSTIC LISTING VIA FTP To create a diagnostic listing via FTP 1 Connect to the library s FTP interface by following the instructions on page 188 2 Make sure that the FTP file transfer type is set to binary 3 Use the FTP command for your utility to get the diagnostic listing For example issue the get libdump bin command 4 If necessary specify a destination location path and filename for the diagnostic listing LIB TOOL LIBRARY FIRMWARE UPGRADE You can also use LibTool to upgrade firmware over the SCSI interface gt LibTool is available as a free download at www tandbergdata com gt Refer to the readme file provided with the program for installation instructions gt Refer to the program s online help for instructions on performing upgrades and diagnostics gt You can download new firmware at www tandbergdata com USB PORT LIBRARY FIRMWARE UPGRADE AND DIAGNOSTICS You can use the USB port to upgrade library firmware and create diagnostic listings See Connecting the Library to the USB Port on page 21 190 PRODUCT MANUAL 1016988 APRIL 2007 USB PORT LIBRARY FIRMWARE UPGRADE AND DIAGNOSTICS UPGRADING LIBRARY FIRMWARE To download new code to the library 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to US
187. pplication for verification After checking the items above reset the library as described on page 136 1 98 PRODUCT MANUAL 1016988 LIBRARY TROUBLESHOOTING LIBRARY OPERATION If the library has been successfully operating in the past but is now experiencing problems check the following v Control Mode Make sure that the control mode is set correctly gt Random mode the default Only use this mode with an application that controls the library gt Sequential mode Only use this mode if you plan to operate without a backup application In Sequential mode the library automatically processes cartridges in sequential order without direction from an application See page 57 for information about setting Sequential mode v Library functions You can use the selections in the Maintenance menu to check specific library functions See Running a System Demo on page 186 for instructions v Error messages Check the list of error messages in Appendix E for corrective actions v Hardware operation You can verify that the library hardware is operating using the following methods gt Use the Run System Demo mode under the library s Maintenance menu to move cartridges from random cells in and out of the tape drive s See page 186 for instructions gt Usethelibrary s Move menu to import or export cartridges and to move specific cartridges into and out of the tape drive s See page 118 for instructions gt Use
188. r experiences intermittent operation voltage surges and voltage spikes The maximum operating power consumption for the library is 65 Watts RMS POWER CORD SPECIFICATIONS The library is shipped with one power cord for use in Europe European Power Cord Specifications Table A 4 Power Cord Specifications Power Cord Description Use Connectors and Cordage Certifications European 2 5 meter 8 2 foot 230 to CEE 7 7 male connector VDE approved 250 volt One IEC 320 C13 female connector Cordage is CENELEC HD 21 Requirements for International 220 VAC Power Cord If you plan to use the library in a location other than Europe you must supply a power cord that meets the following specifications gt The power cord must have a grounded attachment plug of the proper type rating and safety approval for the intended country 210 PRODUCT MANUAL 1016988 ENVIRONMENTAL SPECIFICATIONS gt The power cord must have an IEC 320 EN60320 female connector on one end gt The cordage must be harmonized to CENELEC publication HD 21 The electrical characteristics and rating must be minimum HO5VVF3G1 00 10 A ENVIRONMENTAL SPECIFICATIONS This section describes the following environmental specifications for the library GENERAL ENVIRONMENTAL SPECIFICATIONS Table A 5 lists general environmental specifications for the library Table A 5 Environmental specifications Stora
189. r Back to cancel gt During the move the front panel displays a Move Active message gt After a successful Move the library displays this confirmation message Move Good Once the message appears press OK to continue 6 Press Back as needed to return to the Home screen LOADING CARTRIDGES INTO A MAGAZINE If you want to populate the entire magazine rather than loading cartridges one at a time follow these steps t Cartridges with bar code labels require less time to scan than cartridges P without bar code labels We recommend applying bar code labels to each cartridge including the cleaning cartridge To load cartridges into a magazine 1 Affix the bar code labels as described in Preparing Cartridges on page 117 2 Press the magazine lock button shown in Figure 5 5 122 PRODUCT MANUAL 1016988 LOADING CARTRIDGES INTO A MAGAZINE If there is a command in progress the library completes the command and positions the robot before unlocking and releasing the magazine No up and down or Magazine lock buttons side to side movement Figure 5 5 Magazine lock buttons 3 While supporting it gently slide the magazine directly out of the library Use care not to twist the magazine or move it side to side as you insert or remove Caution KE iu o Em it from the library Not inserting it straight into pulling it straight out of the opening can damage components inside the library
190. r rail L P P P P L 4 Push lock handle toward back of Front of library Lock handle library to rotata robot Reference illustration Robot in locked position Figure 2 14 Shipping lock removal step 4 APRIL 2007 STORAGELOADER 2U LTO 25 CHAPTER 2 INSTALLING THE LIBRARY 5 Dislodge the shipping lock first step Grasp the lock handle and gently push the lock to the right approximately one inch 2 5cm This moves the lock off of critical components on the robot Front view 5 Lock handle Front isometric view 6 Lock handle 6 Figure 2 15 Shipping lock removal steps 5 and 6 If you do not remove rotate and lift the lock as described in the next two steps you can catch and damage cables inside the library and render it useless Important 6 Dislodge the shipping lock second step While holding the lock handle carefully rotate the back of the lock up toward the top of the library approximately two inches 5cm and then lift the front of the lock up approximately two inches 5cm Lifting the lock completely above the robot enables you to remove it without damaging the robot 26 PRODUCT MANUAL 1016988 POWERING ON THE LIBRARY 7 Remove the shipping lock With the lock lifted above the robot slowly pull the shipping lock out of the opening as shown below 1 Lock handle Front of library Figure 2
191. rary ID Library type serial number code level and SCSI ID and LUN or WWNN Inventory View Slots View Drives View I E Ports Re Inventory Password Select Language Library Settings Operation Mode Maint Maintenance Diagnostics Library Maintenance Emulation Mode Sequential Mode Ethernet DHCP IP Address Subnet Mask Gateway MAC Address Display Settings Display Brightness Display Contrast Reverse Video Storage Settings VE Port Slot Count Label Media Type Restore Defaults Figure 3 2 Library menu organization SETTING CONFIGURATION OPTIONS APRIL 2007 Library Status m Library History m Library Diagnostics Digital Self Test Motions Test Run System Demo m Library Statistics View Slots View Drives Park For Shipping Drive Maintenance Drive Diagnostics Drive Self Test Cleaning Options Clean Drive Fixed Cleaning Slot Auto Cleaning Cleaning Tape System Reset USB Options New Library Code New Drive Code Save Configuration Get Configuration Save Library Logs Drive Tape Drive
192. rive cover plate that came with your replacement kit See Reference Illustrations on page 165 x Install in this Serial Internal Tape drive Quantity opening connector label Full height Single tape drive Bottom Bottom Drive 1 The library requires both the SCSI cover plates and the tape drive cover plates for ESD protection Do not leave any openings uncovered Important Do not connect the SCSI cables until after you reconfigure the library b Reconfigure your library You must reconfigure your library for your backup application to recognize the new tape drive See page 176 for instructions APRIL 2007 STORAGELOADER 2U LTO 175 CHAPTER 7 MAINTENANCE RECONFIGURING THE LIBRARY AND RESUMING OPERATION RECONFIGURING THE LIBRARY In order for the library to recognize the new tape drive you must set the tape drive configuration to match the tape drives that are installed in the library Note Do not connect the SCSI cables at this time To set tape drive configuration 1 Atthe Home screen press Drive If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Drive Configuration Drive Drive ID Interface Library SCSI Bridge Select Back 3 Press Select Drive Configuration 1 HP LTO HalfHigh 2 no drive Note The library lists no drive only if there is no room for more tape drives
193. rminator to function properly on the SCSI bus An inadequate terminator will result in various SCSI bus issues including bus hangs and Read Write failures Tape Drive Cables Ensure that the tape drive s are correctly cabled to the ADI Interface s See Installing or Replacing a Tape Drive on page 163 Compatibility Make sure that your library and tape drive s are compatible with the backup application you plan to use Check www tandbergdata com for compatibility information Software installation Make sure that your backup software is installed correctly Refer to your software documentation Pay special attention to steps that describe how to configure the software for use with the library and tape drive s Driver installation Make sure that the driver for your controller card is installed Refer to installation instructions for the controller card Make sure that the appropriate drivers for the library and the tape drive s are installed Refer to the installation instructions for your backup application regarding medium changer and tape drive drivers Notes gt You can download Windows drivers from www tandbergdata com Only install these drivers if you are using the Windows native backup application or if your backup software instructs you to do so gt Driver installation may not be necessary and depends on the backup application that you use in your system Refer to the installation instructions for your backup a
194. rporation does not support the use of the tape drives in this library on a single ended bus or on a bus with single ended devices attached All wide SCSI configurations single ended LVD and HVD use the same 68 pin connector Attaching the tape drive s directly to an HVD SCSI bus may cause the SCSI bus to hang SCSI TERMINATOR REQUIREMENTS One wide Ultra 3 Active SCSI terminator is provided with the library If you want to use your own terminator use a high quality Ultra 3 rated Active SCSI terminator An appropriate terminator is stamped with Ultra 3 or LVD 160 and Active Negation Both LTO 2 and LTO 3 SCSI tape drives require an Ultra 3 or Important LVD 160 terminator to function properly on the SCSI bus An inadequate terminator will result in various SCSI bus issues including bus hangs and Read Write failures SCSI COMMUNICATIONS This section provides information about how the library communicates on the SCSI bus via the tape drives As described in this section a SCSI application program communicates with the library through the tape drive s via ADI to perform the following actions gt Move cartridges between the storage locations and a tape drive gt Update and access information stored in the cartridge inventory gt Set various operating parameters gt Inquire about the status of a specific operation 218 PRODUCT MANUAL 1016988 TAPE ALERT FLAGS gt Scan bar code labels gt Prevent
195. rt pin assignments and functions Pin number Function 1 TD TD RD Not used Not used RD Not used AJ Not used STORAGELOADER 2U LTO 225 APPENDIX B INTERFACE SPECIFICATION Notes 226 PRODUCT MANUAL 1016988 OVERVIEW WORM MEDIA APRIL 2007 WRITE ONCE READ MANY WORM CAPABILITY Certain records retention and data security applications require a Write Once Read Many WORM method for storing data on tape To meet this data storage requirement a new WORM feature is now available on the StorageLoader 20 LTO when you have an LTO 3 tape drive installed Note Only the LTO 3 tape drive has WORM capability It is not available on the LTO 2 or LTO 1 tape drives No physical hardware changes are required to make the tape drive compatible with the WORM feature however appropriate WORM capable drive firmware must be installed See Requirements on page 229 to determine the firmware requirements Because standard read write media are incompatible with the WORM feature a specially formatted WORM tape cartridge see Figure C 1 is required Each WORM cartridge has a unique worldwide cartridge identifier WWCID which comprises the unique CM chip serial number and the unique tape media serial number Figure C 1 Ultrium 3 WORM tape cartridge STORAGELOADER 2U LTO 227 APPENDIX C WRITE ONCE READ MANY WORM CAPABILITY Table
196. ry are communicating properly 82 PRODUCT MANUAL 1016988 APRIL 2007 CHECKING THE SETUP gt Back up several megabytes of data with the tape drive s and perform a comparison check on the backed up data This determines whether the software and tape drive are communicating properly If the library and tape drive are not operating as expected gt See Chapter 8 for troubleshooting tips gt See Appendix E for error message descriptions If you cannot resolve the problem yourself contact Tandberg Data Corporation Technical Support see page iii STORAGELOADER 2U LTO 83 CHAPTER 3 CONFIGURING THE LIBRARY NOTES 84 PRODUCT MANUAL 1016988 USING THE REMOTE MANAGEMENT UTILITY The library s Remote Management utility allows you to set configuration options view library and tape drive information and monitor operation across an Ethernet network You can access the Remote Management utility using a standard web browser NOTICE The functions described in this chapter are subject to change This chapter explains how to access the Remote Management utility and describes the configuration options and information available through the utility If you plan to use the utility refer to this chapter in conjunction with Chapter 3 Configuring the Library To view this information go to Home Page Viewing the Home page page 87 Configuration Setting Configuration options page 94 Statistics Vie
197. ry SCSI ID urrogate meee Drive 1 SCSI ID 3 NET H SNMP F FTP E e mail i Update WAP Ee E Hint Statistics Tools Figure 4 5 Remote Management Utility Configuration Home page CHANGING LIBRARY CONFIGURATIONS You can change the following settings SCSI ID SCSI version You can change the SCSI IDs for the tape drive s if they conflict with other devices on the SCSI bus See page 50 for more information about SCSI IDs The above screen shows a library with two tape drives installed 94 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS Notes The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface as seen by the host is the SCSI interface of the tape drive The library is shown as LUN 1 of the tape drive s SCSI ID For additional information see The tape drive s Product Manual for tape drive information Automation Drive Interface Command ADC for ADI information SCSI Bridge If you have two tape drives installed in the library you can assign one of them to act as the primary SCSI interface bridge for the library If you have only one tape drive installed it automatically acts as the SCSI bridge gt SCSI configuration to change the SCSI bridge assignment click the radio button to the right of the tape drive and click Update Change SCSI ID Library SC
198. s Each of the elements in the library requires an address so it can be identified by SCSI commands Figure B 1 and Figure B 2 shows the default addresses assigned to each element in the library Note The default element addresses are identical to the element indexes The library uses element indexes to identify the library elements when performing diagnostic operations from the operator panel Use the MODE SELECT command to change the address of each element in the library 222 PRODUCT MANUAL 1016988 TAPE ALERT FLAGS gt TE Port enabled No fixed cleaning slot The following figure shows the element addresses for this configuration Full height Half height tape drive tape drive configuration configuration Second HH tape dri Full height 2380106 tape drive Bottom HH tape drive EET MODAN Left magazine _ OEh o oCh Figure B 1 StorageLoader 2U LTO Element addresses I E port enabled no fixed cleaning slot Note If the fixed cleaning slot is enabled this cell becomes the fixed cleaning slot labeled 01 in Figure B 1 and all storage element numbers reduce by one The fixed cleaning slot will not be accessible through SCSI gt IE Port disabled No fixed cleaning slot The following figure shows the element addresses for this configuration Full height Half height tape drive tape drive configuration configuration Second tape drive Full height p tape drive Bottom H
199. s or losing data Warning APRIL 2007 Read text marked by the WARNING icon for information you must know to avoid personal injury STORAGELOADER 2U LTO xvii ABOUT THIS MANUAL NOTES xviii PRODUCT MANUAL 1016988 PRODUCT OVERVIEW Congratulations on selecting the StorageLoader 2U LTO by Tandberg Data Corporation The library provides unattended data storage archiving backup and retrieval for small PC workgroups to multi server networks The library features Tandberg Data Corporation s patented award winning ExaBotics Your new library is equipped with one of these tape drive configurations gt One or two half height HH LTO Ultrium 2 LTO 2 tape drive s gt One or two half height HH LTO Ultrium 3 LTO 3 tape drive s gt One full height FH LTO Ultrium 3 LTO 3 tape drive Note Ultrium 1 LTO 1 tape drives are not compatible with this library This chapter provides an overview of the library s features and components LIBRARY FEATURES APRIL 2007 The StorageLoader 2U LTO includes the following features gt Storage for up to 20 data cartridges Up to 20 data cartridges are stored in the library The magazines hold up to 10 cartridges each Note The left magazine is optional in some configurations If you purchased a 10 slot library it shipped with the right magazine installed and a blank installed in the left magazine s location If you purchased a 20 slot library i
200. s the library will reset itself as if a power cycle had occurred f the operation has not started proceed with the operation only if the reset will not cause a problem f the operation is underway no action is necessary the machine will reset itself ADI SCSI interface Right Cable The library detected an error Contact Technical Support see page iii or your with the right side cable service provider Robot Empty The robot is unexpectedly 1 Reset the library and retry the operation See empty page 136 for reset instructions 2 Ifthe error persists contact Technical Support see page iii or your service provider Robot Full The robot is unexpectedly 1 Reset the library and retry the operation See full page 136 for reset instructions 2 Ifthe error persists contact Technical Support see page iii or your service provider SCSI Error An error occurred in the Check the ADI SCSI cabling and configuration See Connecting to SCSI on page 17 SCSI Timeout A timeout occurred in the ADI SCSI interface Check the ADI SCSI cabling and configuration See Connecting to SCSI on page 17 Sequential Mode The library is set to operate in Sequential Mode Change to Random Mode and retry the operation See Setting the Library to Operate in Sequential Mode on page 57 Service Busy The library is executing a command issued from the backup application when a command is issued from the
201. s as necessary to remove the second tape drive if one is installed e Disconnect the serial cable S from the library Do not reuse this cable If you are replacing multiple tape drives remove and discard the serial cables from all the tape drives you are replacing 3 Installing the tape drive a Locate the serial cable S that came in your replacement kit and attach it to the appropriate serial connector inside the library Full height tape drive see Figure 7 1 b While holding the cables to the side slide the new tape drive directly into the library leaving it a short distance out to access the cables Use care not to damage the cables 174 PRODUCT MANUAL 1016988 REPLACING A TAPE DRIVE HALF HEIGHT TO FULL HEIGHT c Connect the supplied serial cable S and the power cable P to the tape drives Serial Route the serial cable S under the tape drive carrier as shown here connect as shown in Figure 7 1 FH serial cable routing Power Route the power cable over the tape drive carrier as shown here connect as shown in Figure 7 3 FH power cable routing Do not use middle connector with full height tape drive Serial cable S route under carrier Power cable P route over carrier Figure 7 14 Full height tape drive s serial and power connectors d Slide the tape drive the remaining distance into the library 4 Completing the installation a Attach the SCSI cover plates and the tape d
202. s occurs the library goes into a halted state where only serial diagnostics communication is possible The only recovery is to power cycle the library press the 0 on the back of the library power off and then press the power on gt Table Table E 2 lists the errors in alphabetical order gt Fatal errors appear in the following format see example below Message Description Fatal Error Heading text This text specifies the error lt file gt The code source file which is calling out the error line number The line of code in the file which is calling out the error Fatal Error Task watchdog expired lt file gt line number 250 PRODUCT MANUAL 1016988 Table E 2 Library fatal error messages LIBRARY ERROR MESSAGES Error Message Description Corrective Action Attempt to Read past end of Network NVRAM area Illegal non volatile RAM access Attempt to Write past end of Network NVRAM area Illegal non volatile RAM access BlockPoolxxxx creation failed Unable to create data allocation pool Data Abort xxxxxxx Data accesses at illegal location Drive An invalid drive ID is being used internally DTE IX An invalid drive ID is being used to select a task Exceeded logging source maximum An invalid module ID is being used internally FIQ ints can t be enabled Illegal use of certain interrupts
203. s to Export Load Unload Import Select Back 124 PRODUCT MANUAL 1016988 REMOVING CARTRIDGES FROM THE LIBRARY 3 PressSelect and then press or to movethrough the choices When the screen shows your source moving from choice press Select Export Source Slot n bar code number Select Back 4 When the following screen appears press Select Export Destination I E Port 1 empty Select Back 5 Press OK to continue or Back to cancel the action gt During the export the front panel displays an Export Active message gt Aftera successful export the library displays this confirmation message Export Good Once the message appears press OK to continue 6 Remove the cartridge gt Press the I E Port lock button The unlock icon flashes ei while the library initiates the unlock gt Once the library unlocks the door the unlock icon remains illuminated open it by pulling the door latch toward you Slide the drawer out to the end of travel Swing the handle down and out of the way to access the cartridge gt Remove the cartridge and close the door the lock icon illuminates green 7 Press Back as needed to return to the Home screen APRIL 2007 STORAGELOADER 2U LTO 125 CHAPTER 5 OPERATING THE LIBRARY ISSUING A RE INVENTORY COMMAND TO THE LIBRARY Under normal circumstances you should never have to issue a Re inventory command to the library The
204. s whether it performed the command successfully Table B 2 describes the four status bytes supported by the library Table B 2 Status byte descriptions Status Byte Hex Description Value Good OOh Indicates that the library successfully completed the operation Check Condition 02h Indicates that an error exception or abnormal condition has caused sense information to be set The initiator can issue a REQUEST SENSE command to access this information Busy O8h Indicates that the library is unable to accept a command from the initiator Reservation 18h Indicates that the elements identified in the Conflict command are reserved by another initiator SENSE KEYS When the library returns Check Condition status to the initiator the initiator can issue a REQUEST SENSE 03h command to receive information about the error exception or abnormal condition This information includes a sense key which describes the general error or change of state Table B 3 describes the sense keys supported by the library Table B 3 Supported sense keys Sense Key Hex Description Value No Sense Oh Indicates that there is no specific sense key information to be reported Not Ready 2h Indicates that the library cannot accept any motion commands Hardware Error 4h Indicates that the library detected a hardware failure Illegal Request 5h Indicates that there was an illegal parameter in the
205. se the options press Select and then follow the instructions as shown below Drive Code Update Select the Drive that you want to update No HP Ultrium 2 SCSI S N HU1O608LNP REV 5330 Select the method below that you would like to use to update the Drive firmware O Update from the WEB but let me choose Update from a file of my choice O Update from the USB port When you press the Select button the following screen appears Once you determine that it is acceptable to continue press the OK button Microsoft Internet Explorer Active Command Warning If this command is executed the Library will be set Offline for a Few moments The current Backup Restore Application may be interrupted causing a Re Inventory of the Backup Restore application Shall this Active Command be processed 110 PRODUCT MANUAL 1016988 USING THE UTILITY S TOOLS gt Update from the WEB but let me choose WEB based Drive Code Update Press the Get File Selection button to start the WEB based Drive Code Update process After you press the button the system will automatically establish the required connection to the server that holds the Firmware for this device You will then be given a selection of files to choose from Only after you have chosen the desired file will the Code Update start The FTP location that this process will use is automatically entered for you Only change the FTP Location if Technical Supp
206. slot cell Important Changing the I E Port setting always disables the Fixed Cleaning Slot If you wish to use the Fixed Cleaning Slot it must be enabled after selecting the I E Port Option See Activating the Cleaning Cartridge Cell on page 62 for additional information To enable or disable the port 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Settings Library Library ID Inventory Password Select Language Library Settings v Select Back 3 Press Select APRIL 2007 STORAGELOADER 2U LTO 47 CHAPTER 3 CONFIGURING THE LIBRARY 4 Press W until the selection arrow P gt points to Storage Settings Library Settings Operation Mode Ethernet Display Settings storage Settings Restore Defaults Select Back 5 Press Select 6 Press W until the selection arrow P gt points to I E Port 7 Press Select and then Modify l E Port l E Port 01 Enabled 8 Press or to toggle between Enable and Disable Press Select Note Enabling the I E port allows you to use it to import and export cartridges Disabling the I E port allows you to use it as a storage slot 9 Press OK to continue 10 Press Back as needed to return to the Home screen ENABLING THE MEDIA IDENTIFIER You can enable the library to identify the type of media installed in the l
207. specifications for storage temperature and other environmental requirements as described on the cartridge packaging Do not allow the temperature and humidity in the storage environment to fluctuate gt Store cartridges with the write protect switch in the protected position If the switch the tape is does not cover the opening write enabled covers the opening write protected gt Keep the storage location as free of airborne particulates as possible To eliminate obvious sources of particulates do not permit anyone to smoke eat or drink near the storage area and do not store cartridges near a copier or printer that may emit toner and paper dust gt Store cartridges as soon as possible after you remove them from the library Immediate storage helps avoid many of the conditions that can damage tapes such as temperature and humidity fluctuations particulate contamination and excessive handling 138 PRODUCT MANUAL 1016988 VIEWING LIBRARY INFORMATION The library maintains an internal database containing extensive information about its configuration and operations This information is available through the front panel During day to day operation you typically do not need to access this information However if you need to contact Tandberg Data Corporation Technical Support about your library you may be asked to check and report back on various settings and event results This chapter explains how to view the
208. st to verify that the tape drive s can perform write and read operations If the library and tape drive s are not operating as expected see gt Chapter 8 for troubleshooting tips gt Appendix E for error message descriptions gt The troubleshooting chapter in the tape drive s product manual If you cannot resolve the problem yourself contact Tandberg Data Corporation Technical Support see page iii 30 PRODUCT MANUAL 1016988 CONFIGURING THE LIBRARY After installing the library hardware you are ready to set configuration options This chapter provides the following information for the library To view this information go to Accessing Configuration Options page 31 Home Screen Menu page 37 Setting Configuration Options page 37 Checking the Setup page 82 ACCESSING CONFIGURATION OPTIONS With the StorageLoader ZU LTO you can use the operator panel or the library s web based Remote Management utility to access configuration options gt To use the Operator Panel see Using the Operator Panel gt To use the Remote Management utility see Chapter 4 USING THE OPERATOR PANEL The library s operator panel includes an eight line LCD and keypad see Figure 3 1 that allow you to interactively control library operations Using the operator panel you can set library and tape drive options execute library commands check operating statistics and diagnose errors LCD Keypad Figure
209. steps to gather all of the required information Having this information available before you call Technical Support will allow your representative to help you as efficiently as possible When you have all of the required information see Contacting Tandberg Data Corporation on page iii for contact information LIBRARY INFORMATION gt Library serial number and firmware level What is the library s serial number What version of firmware is currently loaded in the library gt Check www tandbergdata com for the latest release of StorageLoader 2U LTO firmware gt Use the operator panel to display information about the library see Viewing Basic Library Information on page 139 gt If your library is not at the latest firmware level use LibTool to update the firmware see LibTool Library Firmware Upgrade on page 190 APRIL 2007 STORAGELOADER 2U LTO 203 CHAPTER 8 IROUBLESHOOTING TAPE DRIVE INFORMATION gt Tape drive serial number and firmware level What is the tape drive s serial number What version of firmware is currently loaded in the tape drive gt Check www tandbergdata com for the latest release of LTO tape drive firmware gt Use the operator panel to display information about the tape drive s See Viewing Basic Tape Drive Information on page 151 gt If your LTO tape drive is not at the latest firmware level use LTOTool to update the firmware See LTOTool Tape Drive Firmware Upgrade
210. stored the data The user selected option will be identical to that original machine Saving Configurations To Save the Configurations to load into a different library 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press W until the selection arrow f points to USB Options Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options A v Select Back 3 Press Select STORAGELOADER 2U LTO 73 CHAPTER 3 CONFIGURING THE LIBRARY 4 Press or V until the selection arrow gt points to Save Configuration 5 Press Select 6 Press OK to continue with the action or Back to cancel the action 7 Press Back as needed to return to the Home screen Getting Configurations To Get the Configurations from a different library 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 74 PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS 2 Press W until the selection arrow P gt points to USB Options 3 Press Select 4 Press or until the selection arrow P gt points to Get Configuration 5 Press Select 6 Press OK to continue with the action and reset the library or Back to cancel the action 7 Press Back as needed to return to the Home screen APRIL 2007 STORAGELOADER 2U LTO 75 CHAPTER 3 CONFIGURING THE LIBRARY SETTIN
211. t Device drivers Are the appropriate drivers installed for the SCSI host bus adapter Refer to the installation instructions for your SCSI host bus adapter card BACKUP APPLICATION INFORMATION gt Backup application name and version What backup application are you using gt Compatibility Does your application support the StorageLoader 20 LTO Refer to the supported hardware devices list from the application provider See Changing the Emulation Mode on page 55 for information gt Device drivers Are the appropriate drivers installed for the tape drive s and for the library Note Driver installation may not be necessary and depends on the backup application that you use in your system Refer to the installation instructions for your backup application for verification Driver installation information is available at www tandbergdata com gt Backup application log files Have the log files from your backup application ready to send to Technical Support DIAGNOSTIC INFORMATION gt Library test results Use LibTool to test moving tapes in and out of the tape drive and then use the Remote Management Utility to capture a diagnostic log of the library see Logs on page 113 Have the log file ready to send to technical support gt Tape drive test results Use LTOTool and run a Write Read test of the tape drive s and then capture the diagnostic log from the tape drive s and save it to a file gt If the LTOTool Wr
212. t remove the tape drive from the library see Installing or Replacing a Tape Drive on page 163 for instructions gt Ifthelibrary s power supply failed you can attach the tape drive to another power source such as an available power connector in a server and use the tape drive s unload button to remove the cartridge gt If a general power failure occurred contact Tandberg Data Corporation Technical Support see page iii for information about removing the cartridge from the tape drive manually 180 PRODUCT MANUAL 1016988 CLEANING THE LIBRARY CLEANING THE LIBRARY The library s internal components lubricated at the factory and should not be Caution cleaned or relubricated The only library components that should be cleaned are the tape drive and the operator panel gt Instructions for cleaning the tape drive are provided on page 133 gt To clean the LCD the operator panel use wipes or cleaners appropriate for LCD screens or computer monitors To avoid scratching the LCD do not use abrasive cleaners abrasive cleaning Caution implements harsh chemicals or solvents RUNNING TAPE DRIVE DIAGNOSTICS You may want to perform diagnostics on your tape drive s to troubleshoot problems The library offers a tape drive self test To perform a tape drive self test 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 2 Press
213. t shipped with functioning left and right magazines STORAGELOADER 2U LTO 1 CHAPTER 1 PRODUCT OVERVIEW gt Tape drives The library contains high performance high capacity LTO tape drives in one of these options gt One or two half height LTO Ultrium 2 tape drive s gt One or two half height LTO Ultrium 3 tape drive s gt One full height LTO Ultrium 3 tape drive gt Import Export I E Port The I E port allows you to insert and remove one cartridge at a time such as a cleaning cartridge gt Bar code scanner A bar code scanner allows the library to maintain an inventory of its cartridges gt Operator panel with LCD display The operator panel allows you to monitor library operations and select configuration options gt Interface options Depending on the tape drive s installed in the library you will have one of these options The library does not have a SCSI controller but rather communicates with the host using ADI bridging through the tape drive s gt Wide low voltage differential LVD SCSI interface The LVD tape drives support independent sets of SCSI messages and commands and can be connected to separate SCSI busses gt Fibre Channel FC interface The Fibre Channel interface allows you to connect the library to a Fibre Channel network Note The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface as seen by
214. t the Restart screen press or to select Enable or Disable Disable Select Back b Press Select and then continue with Setting the Loop Option Setting the Loop Option The Loop option determines what the library does after it has finished processing the last cartridge in the sequence Setting The library Enabled loops back to the first cartridge in the sequence and begins processing the cartridges again Disabled stops and waits for operator intervention You need to set the library to operate in Random mode and then reset it to Sequential mode a At the Loop screen press or to select Enable or Disable Select Back b Press Select 60 PRODUCT MANUAL 1016988 APRIL 2007 SETIING CONFIGURATION OPTIONS 6 Press OK 7 Press Back as needed to return to the Home screen The Home screen now indicates that the library is operating in Sequential Mode by the following changes TANDBERG DATA StorageLoader Idle No Tape Move Lib Maint Drive gt Lib Library is replaced with Seq Sequential gt D 1 Drive 1 0 2 Drive 2 are replaced with 1 and 2 indicating autoload function SETTING UP AUTOMATIC TAPE DRIVE CLEANING The Autoclean option enables the library to automatically perform tape drive cleaning without operator intervention When Autoclean is enabled the library monitors the cleaning requirements of the tape drive s When a tape drive
215. t the desired data the operation 2 Retry with another USB device If the error persists contact Technical Support see page iii or your service provider Invalid NVRAM An operation couldn t be 1 Resetthe library and retry the operation 2 Use Restore Defaults from the Library Settings menu to refresh the library settings 3 Ifthe error persists contact Technical Support see page iii or your service provider Invalid Password The password you entered does not match the saved password that is protecting this system Enter the valid password See Setting up an operator panel password on page 76 Magazine Unlocked Magazine is unlocked Close the magazine and retry the operation See Loading Cartridges into a Magazine on page 122 No Cleaning Tape The library cannot clean the tape drive since there is no cleaning cartridge in the fixed cleaning cell Import an LTO cleaning cartridge and then move it to the fixed cleaning cell Use only LTO cleaning cartridges with LTO tape drives See Inserting and Moving Cartridges on page 118 APRIL 2007 STORAGELOADER 2U LTO 245 APPENDIX E ERROR MESSAGES Table E 1 Library error messages continued Error Message Description Corrective Action No Empty Cell The requested move cannot be completed because there is no empty cell to act as the destination for the move Use either SCSI or front pa
216. te the screen that you are currently viewing is indicated by italics For example in Figure 4 1 both the Home and Info text is in italic font Quick links You can click on these links from any page for quick access to the following Click this Link for quick access to this location Home Configure Library and tape drive options and Statistics and Tools information Tandberg Data Corporation Tandberg Data Corporation s web site Logo at www tandbergdata com Product name The utility s Home screen page StorageLoader 2U LTO Magazine configuration The left magazine is optional in some configurations If you purchased a 10 slot library it shipped with the right magazine installed and a blank installed in the left magazine s location If you purchased a 20 slot library it shipped with functioning left and right magazines Contact your supplier to purchase additional magazines Tape drive configuration You can configure your library for the following tape drive configuration options One half height LTO 2 or LTO 3 tape drive Two half height LTO 2 or LTO 3 tape drives One full height LTO 3 tape drive 1016988 VIEWING THE HOME PAGE VIEWING THE HOME PAGE This is the home page for the utility The Home page provides information in four sections See Figure 4 1 to view the Home page gt Library Information Home Info shown in Figure 4 1 gt Library Status Home Status sh
217. ted because of a page 136 for reset instructions mechanical problem 2 Ifthe error persists contact Technical Support see page iii or your service provider 244 PRODUCT MANUAL 1016988 Table E 1 Library error messages continued LIBRARY ERROR MESSAGES Error Message Description Corrective Action I E Port Disabled The requested action cannot be done because the I E port is disabled Determine that the I E port should be disabled and try anew command Or Enable the 1 port and retry the command See Enabling and Disabling the I E Port on page 47 I E Port Unlocked Import Export element is unlocked Close I E Port and retry the operation See Loading Cartridges into the I E Port on page 118 Invalid Cartridge An attempt was made to load an incompatible cartridge or a spent cleaning cartridge into a tape drive and the cartridge was ejected Remove the cartridge from the library and replace it with one that is compatible with the tape drive See Tape drive cartridge read write compatibility on page 117 f you were attempting to import a cleaning cartridge insert a cartridge with cleaning cycles remaining on it completed because the stored parameters are not valid Invalid Data The library detected thatthe 1 Ensure that the correct data is in the file data read from the USB file re write the file to the USB device and retry is no
218. the Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Settings Library Library ID Inventory Password Select Language Library Settings A v Select Back 3 Press Select STORAGELOADER 2U LTO 45 CHAPTER 3 CONFIGURING THE LIBRARY 4 Press W until the selection arrow P gt points to Storage Settings Library Settings Operation Mode Ethernet Display Settings storage Settings Restore Defaults Select Back 5 Press Select 6 Press W until the selection arrow P gt points to Slot Count 7 Press Select Slot Count Slot Count n 8 Press Modify Press or until the selection changes to the desired value Press Select 9 Press OK to continue 10 Press Back as needed to return to the Home screen Important You may need to reconfigure your backup application to recognize the new slot count Refer to your application s documentation for instructions 46 PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS ENABLING AND DISABLING THE I E PORT The library ships from the factory with the I E port enabled Use these instructions to disable the I E port or to enable it if it was previously disabled Setting Description Enabled Use the I E port to import and export cartridges without removing an entire magazine Disabled Gain one more cartridge storage
219. the Remote Management Utility Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Remote Management Utility Home page 86 Remote Management Utility Library and Tape Drive Status 88 Remote Management Utility Status window 89 Remote Management Utility Inventory page 92 Remote Management Utility Configuration Home page 94 STORAGELOADER 2U LTO Figure 4 6 Remote Management Utility Statistics page 103 Figure 4 7 Remote Management Utility Tools Home page 105 5 Operating the Library Figure 5 1 Location of status LED 116 Figure 5 2 Bar code label placement and write protect switch location 117 Figure 5 3 Location of I E Port lock 118 Figure 5 4 Inserting a cartridge into the port 118 Figure 5 5 Magazine lock 123 Figure 5 6 Loading cartridges into a 123 7 Maintenance Figure 7 1 Serial cable routing full height tape drive 166 Figure 7 2 Serial cable routing half height tape drives 166 Figure 7 3 Power cable routing full height tape drive 166 Figure 7 4 Power cable routing half height tape drives 166 Figure 7 5 Tape drive cover plate half height SCSI library 167 Figure 7 6
220. the host is the SCSI interface of the tape drive See the tape drive Product Manual for tape drive information See Automation Drive Interface Command ADC for ADI information gt Ethernet port for connection to 10 100BaseT Ethernet network When used with the Remote Management utility you can connect the library to an Ethernet network for remote monitoring upgrading library firmware and creating diagnostic listings gt Remote Management Utility The library s Remote Management utility allows you to use a standard web browser to set configuration options view library information and monitor library operations over an Ethernet network gt Universal Serial Bus Connector The library is equipped with a Universal Serial Bus connector for running diagnostics or upgrading firmware gt Rack mount hardware The library is designed to mount in a standard 4 post 19 inch rack using just 2 units 2U of rack space Rack mounting hardware is included with the library You can also operate the library as a desktop configuration 2 PRODUCT MANUAL 1016988 LIBRARY COMPONENTS LIBRARY COMPONENTS The following sections describe the library s front panel internal and back panel components FRONT PANEL COMPONENTS Figure 1 1 shows the library s front panel components I E port lock button Library status LEDs port port j status LEDs TANDBERG E STORAGELOADE Left magazine Magazine Operator panel Magazine
221. the library If you want to use your own terminator use a high quality Ultra 3 rated Active SCSI terminator An appropriate terminator is stamped with Ultra 3 or LVD 160 and Active Negation Important Both LTO 2 and LTO 3 SCSI tape drives require an Ultra 3 or LVD 160 terminator to function properly on the SCSI bus An inadequate terminator will result in various SCSI bus issues including bus hangs and Read Write failures Fibre Channel Cable No Fibre Channel cables are included with the library The number of optical fiber cables required for attaching the library to a Fibre Channel network depends on how many tape drives are installed Use either 50 micron or 62 5 micron multi mode optical fiber cables with dual single channel LC connectors 50 micron multi mode optical fiber cables must comply with the 400 M5 SN I classification as specified in the Fibre Channel standard FC PI 2 62 5 micron multi mode optical fiber cables must meet the 400 M6 SN I classification Note The length of 62 5 micron multi mode cables should not exceed 70 meters 10 PRODUCT MANUAL 1016988 OBTAINING ACCESSORIES AND EQUIPMENT Accessories and Equipment Ethernet One Ethernet cable is provided You can use this cable to connect the library to an Cable Ethernet network for remote monitoring firmware upgrades and diagnostics fyou want to provide your own Ethernet cable use a shielded Category 5 10 100BaseT c
222. the library door from being opened gt Prevent the use of certain operator panel menus gt Inquire about the library serial number gt Perform diagnostics and receive results gt Upload diagnostic data Upgrade the library firmware For more information about SCSI communications refer to gt The tape drive s Product Manual gt The Automation Drive Interface Command ADC SCSI COMMANDS The initiator sends commands to the library through a tape drive via ADI to request an operation Table B 1 lists and briefly describes the SCSI commands supported by the library Note For information about tape drive commands refer to the tape drive documentation Table 1 SCSI command set supported by the library When you issue this OP The library does this command Code INITIALIZE ELEMENT 07h Checks all element addresses for cartridges and scans bar code labels STATUS Typical time to complete 6 seconds single cell 120 seconds 20 cells 6 bytes Worst case time to complete 3 hours INITIALIZE ELEMENT 37h Checks a range of elements or all the storage elements for cartridges STATUS WITH RANGE Also scans bar code labels 10 bytes Typical time to complete 6 seconds single cell 120 seconds 20 cells Worst case time to complete 3 hours INQUIRY 12h Sends information about its parameters including the library serial 6 bytes number to the initiator LOG SELECT 4Ch Manages statis
223. tical information maintained by the library 10 bytes LOG SENSE 4Dh Returns statistical and condition information to the initiator 10 bytes MODE SELECT 15h Accepts specific element addresses LCD information and operating 6 bytes parameters from the initiator Can also prevent access to selected operator panel menus MODE SENSE 1Ah Reports its operating mode parameters to the initiator 6 bytes APRIL 2007 STORAGELOADER 2U LTO 219 APPENDIX B INTERFACE SPECIFICATION Table 1 SCSI command set supported by the library continued 220 When you issue this OP The library does this command Code MOVE MEDIUM A5h Moves a cartridge from one location to another 12 bytes Typical time to complete 70 seconds Worst case time to complete 10 minutes POSITION TO ELEMENT 2Bh Positions the cartridge loader at a specific location element address 10 bytes Typical time to complete 10 seconds Worst case time to complete 5 minutes PREVENT ALLOW Disables or enables the interlock mechanism in the I E port MEDIUM REMOVAL preventing or allowing the user from accessing cartridges through the 6 bytes I E port READ ELEMENT STATUS B8h Reports the status of its medium transport storage import export 12 bytes and data transfer elements to the initiator RECEIVE DIAGNOSTIC 1Ch Returns diagnostic results from the last SEND DIAGNOSTIC RESULTS comman
224. tion about upgrading firmware and creating diagnostic listings see page 188 To connect the library to Ethernet using the provided cable 1 Insert one end of the cable into the library s Ethernet port until you hear it snap into place The Ethernet port is located on the back of the library Ethernet port Figure 2 8 Ethernet port SCSI library shown 2 Connect the other end of the cable to the network or directly to the server you plan to use to run the library s Remote Management utility or upload firmware When you perform library configuration you will configure the library s Bthernet interface see page 65 CONNECTING THE LIBRARY TO THE USB PORT APRIL 2007 You can use the library s USB port to download firmware to the library or tape drive s and to perform diagnostics To connect the library to the USB port 1 Insert one end of the cable into the library s USB port until you hear it snap into place USB port Figure 2 9 USB port Fibre Channel library shown STORAGELOADER 2U LTO 21 CHAPTER 2 INSTALLING THE LIBRARY 2 Connectthe other end of the cable to the network or directly to the server you plan to use to run the library s Remote Management utility or to upload firmware See Chapter 7 Maintenance for information about downloading firmware and performing diagnostics POWERING ON THE LIBRARY This process involves two steps gt Applying Power to the Library on page 22 gt
225. to return to the Home screen RUNNING A SYSTEM DEMO The library has a built in demo program for testing or demonstrating library operation When performing its demo program the library loops through the following functions gt Moves the robot to a cell gt Ifthe cell contains a cartridge the library moves the cartridge to the tape drive gt If the cell does not contain a cartridge the library moves the robot to a cell that contains a cartridge gt If the Load option described in this chapter is enabled the library gt Inserts the cartridge into a tape drive gt Waits for the tape drive to load the tape gt Instructs the tape drive to unload and eject the cartridge gt Returns the cartridge to its cell gt Repeats the above functions until any front panel button is pushed To run a system demo on the library 1 Atthe Home screen press Maint If necessary enter the operator panel password see page 78 186 PRODUCT MANUAL 1016988 RUNNING LIBRARY DIAGNOSTICS 2 Press W until the selection arrow gt points to Library Maintenance 3 Press Select and then press W until the selection arrow P gt points to Library Diagnostics 4 Press Select 5 Press W until the selection arrow P gt points to Run System Demo Note You have the option of running the demo with the Load Drive option enabled or disabled Select the desired mode and continue APRIL 2007 STORAGELOADER 2U LTO 187
226. tory to keep track of where cartridges are located An inventory is automatically performed each time the library is powered on each time a cartridge is inserted or removed from the library and each time a magazine is inserted into the library In performing an inventory the library checks for cartridges in the cells and scans each cartridge s bar code label Note You can move the cursor over any inventory location to view that location s status Inventor 97 Robot Empty 1010 1 113 E E Port Occupied 1111 1 AO00033L1 1 Slot 2 Empty 1011 1 2 Slot 3 Occupied 1111 1 AO0027L1 3 Slot 4 Occupied 1111 1 AO0008L1 4 Slot 5 Empty 1011 a 5 Slot 6 Empty 1011 i 6 Slot 7 Occupied 1111 1 AO0O0022L1 7 Slot 8 Empty 1011 1 8 Slot 9 Empty 1011 1 9 Slot 10 Occupied 1111 1 0001211 10 Slot 13 Occupied 1111 1 ADOODO01L1 11 Slot 14 Occupied 1111 1 0002111 12 Slot 15 Occupied 1111 1 0003211 13 Slot 16 Empty 1011 1 14 Slot 17 Empty 1011 i 15 Slot 18 Occupied 1111 1 AOO0013L1 16 Slot 19 Empty 1011 1 17 Slot 20 Occupied 1111 1 00008111 18 Slot 21 Empty 1011 1 i19 Slot 22 Empty 1011 i 81 Drive 1 Empty 1011 1 Figure 4 4 Remote Management Utility Inventory page The Inventory section includes the following information SCSI Address This indicates the element address Element addresses identify locations within the library that can accept a cartridge The addresses are define
227. tridges for your tape drive s See Table 5 1 on page 117 for information about selecting cartridges v Cartridge age If the cartridge has been in use for a long time or if it has been used frequently try using a new cartridge v Cleaning Clean the tape drive s as described on page 130 200 PRODUCT MANUAL 1016988 BACKUP SOFTWARE REPORTS AN ERROR TAPE DRIVE FAILS WITH SPORADIC ERRORS v Terminator Check the terminator used on the tape drive Important Both LTO 2 and LTO 3 SCSI tape drives require an Ultra 3 or LVD 160 terminator to function properly on the SCSI bus An inadequate terminator will result in various SCSI bus issues including bus hangs and Read Write failures Both LTO 2 and LTO 3 SCSI tape drives are Ultra 160 SCSI devices and require a minimum Ultra 160 non RAID SCSI card Ultra 160 rated SCSI cabling and an Ultra 3 Active SCSI terminator Cabling and termination rated higher Ultra 320 for example is also acceptable An appropriate terminator is stamped with Ultra 3 or LVD 160 and Active Negation Your library was shipped with the appropriate terminator If you incorporate the library into an existing setup that is not properly terminated or if the original terminator is replaced during setup you may experience the failures described below Failure symptoms include gt Read Write failure gt Bus hangs Connectivity issues tape drive not seen on bus or drops off bus gt Command
228. trium Cartridges available at www tandbergdata com Note The bar code labels provided with the library include labels for both data cartridges and cleaning cartridges Bar code label Write protect switch Figure 5 2 code label placement and write protect switch location 2 Make sure the write protect switch on each cartridge is set for the desired operation If the switch the tape is does not cover the opening write enabled covers the opening write protected APRIL 2007 STORAGELOADER 2U LTO 117 CHAPTER 5 OPERATING THE LIBRARY INSERTING AND MOVING CARTRIDGES LOADING CARTRIDGES INTO THE I E PORT In order to use the I E Port to import and export cartridges it must first be enabled See Enabling and Disabling the I E Port on page 47 To load cartridges through the I E port 1 Affixthe bar code labels as described in Preparing Cartridges on page 117 2 Press the Port lock button The unlock icon flashes So while the library initiates the unlock C I E Port lock button I E Port door v TANDBERG DATA ZZ STORAGELOADER 2U LTO Figure 5 3 Location of I E Port lock button 3 Oncethelibrary unlocks the door the unlock icon remains illuminated open it by pulling the door latch toward you Slide the drawer out to the end of travel Swing the handle down and out of the way 4 Load the cartridge into the slot with the bar code label facing to the left
229. ty see Logs on page 113 and LTOTool see page 193 to capture the diagnostic logs from the library and the tape drive s immediately after an error is reported by your backup software See Advanced Troubleshooting on page 206 for information Technical Support can examine the log to determine the nature of the reported error FAILURE BY A TAPE DRIVE TO WRITE OR READ DATA If your backup software reports a media error one of the following situations may have occurred gt The tape drive needs cleaning see Cleaning the Tape Drive on page 130 Always try cleaning the tape drive before you assume the cartridge is bad Be sure to use an LTO Cleaning Cartridge gt The cartridge needs to be replaced Try using a different cartridge for the backup making sure that the tape is not written in an unsupported format Mark any cartridge that fails If you notice that the same cartridge results in multiple failures replace the cartridge gt The backup software has attempted to append data to a cartridge that previously failed If a write media error previously occurred on the tape the tape drive cannot append data at the point where the write media error occurred You can attempt to overwrite the tape but any attempt to append data will fail gt If you are trying to write data the cartridge may be write protected Check the switch on the edge of the cartridge see Figure 5 2 on page 117 If the switch the tape is does
230. uipped with a Universal Serial Bus USB connector for running diagnostics or upgrading firmware Interface connectors The library has either LVD SCSI tape drive s or a Fibre Channel tape drive installed Note The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface as seen by the host is the SCSI interface of the tape drive See the tape drive Product Manual for tape drive information IBM www storage ibm com tape lto oem index html Hewlett Packard www 1 hp com storage tapestorage html See Automation Drive Interface Command ADC for ADI information T 10 www t10 org STORAGELOADER 2U LTO 5 CHAPTER 1 PRODUCT OVERVIEW gt SCSI Connectors If the tape drive s installed in the library have SCSI connectors they can accommodate one of the following gt Half height LTO 2 SCSI connector An Ultra 160 SCSI connector minimum rating Terminator An Ultra 3 Active SCSI terminator minimum rating gt Half height LTO 3 SCSI connector An Ultra 160 SCSI connector minimum rating Terminator An Ultra 3 Active SCSI terminator minimum rating gt Full height LTO 3 SCSI connector An Ultra 160 SCSI connector minimum rating Terminator An Ultra 3 Active SCSI terminator minimum rating gt Fibre Channel Connector lf the tape drive installed in the library has a Fibre Channel FC connector they accommodate connection to a
231. ul life Cart and must be replaced D n Writing The tape drive is currently writing data to tape with compression on D n Writing The tape drive is currently writing data to tape with compression off PRODUCT MANUAL 1016988 APRIL 2007 ACCESSING CONFIGURATION OPTIONS Table 3 1 Tape drive status messages continued Message Meaning D n Reading The tape drive is currently reading data from the tape D n Erasing The tape drive is erasing data from the tape D n Locating The tape drive is locating data on the tape D n Rewinding The tape drive is rewinding the tape Library status messages Some examples of library status messages are shown in Table 3 2 and Table 3 3 The display for the library will be TANDBERG DATA mam StorageLoader Lib command lt command state gt Maint Drive Table 3 2 shows the lt command gt messages for the library Table 3 2 Library command status messages Message Meaning Idle No command is active the library is idle Initialize The library is initializing hardware Abort The library is cancelling the current command Digital Self Test The library is executing a test of its electronics Update Inventory The library is scanning the barcodes to update its inventory Position The library is positioning the robot to an element slot I E port or tape drive Move Me
232. us substances in electrical and electronic equipment 2002 95 EC WASTE OF ELECTRONIC AND ELECTRICAL EQUIPMENT WEEE This device is in compliance with 200296 EC Waste of Electronic and Electrical Equipment WEEE STORAGELOADER 2U LTO 215 APPENDIX A SPECIFICATIONS NOTES 216 PRODUCT MANUAL 1016988 INTERFACE SPECIFICATION This appendix provides information about the interface options of the library and the tape drives To view this information go to SCSI Interface Specifications SCSI tape drive only page 217 Fibre Channel Interface Specifications FC tape drive only page 224 Ethernet Specifications Library page 225 The StorageLoader 2U LTO has a standard SCSI interface through the tape drives via the Automation Drive Interface Command ADC which support the commands in this section Note The library communicates with the host through the SCSI interface of the tape drive s via the ADI serial interface The SCSI interface as seen by the host is the SCSI interface of the tape drive The library is shown as LUN 1 of the tape drive s SCSI ID gt For information about how LTO Ultrium tape drive s support SCSI communications refer to the tape drive documentation available from gt www storage ibm com tape lto oenvindex html gt Hewlett Packard wwwh1 hp convstorage tapestorage html gt For information about ADI see Automation Drive Interface Command A
233. uses the cartridge to be treated as an unsupported medium The tape drive will report a media Error Code 7 gt Only LTO 3 tape drives have WORM capability Inserting a WORM cartridge into an LTO 2 or an LTO 1 tape drive will produce the above error gt If you are using an LTO 3 tape drive and receive the above error upgrading your LTO 3 tape drive s firmware to the correct code level will resolve the problem The firmware must be at version 54xx or higher and is available at www tandbergdata com 228 PRODUCT MANUAL 1016988 REQUIREMENTS TAPE ALERT FLAGS The WORM feature requires the following gt LTO 3 generation of tape drive the WORM feature is not available on earlier generations of LTO tape drives LTO 2 or LTO 1 gt WORM capable drive firmware release 54xx or higher gt Special WORM tape cartridges You can use LTOTool to determine the firmware level currently in your tape drive s Refer to the readme file provided with the program for installation instructions Refer to the program s online help for instructions on determining the tape drive s firmware level If your tape drive has an earlier version of firmware you can download the updated firmware by visiting the download page on the Tandberg Data Corporation web site at www tandbergdata com Note Refer to FTP Library Firmware Upgrade and Diagnostics on page 188 for instructions on upgrading tape drive firmware TAPEALERT FLAGS Table C 2 shows
234. ust correct the error before operation can continue If a menu is currently displayed on the LCD and you want to view the Home screen press the Back button see example below until the Home screen appears Drive PRODUCT MANUAL Interface Drive Configuration Library SCSI bridge Select Back 1016988 ACCESSING CONFIGURATION OPTIONS OVERVIEW OF LIBRARY MENUS When the Home screen is displayed on the LCD press Move Lib Maint or Drive to access the library s main menus TANDBERG DATA StorageLoader Idle No Tape No Tape Maint Drive Once you are within a menu press Select Back W or to move through the main menus and see the sub menus see example below Load Unload Import Export Move Select Back As shown in Figure 3 2 on page 37 the library s menus are organized in a tree structure consisting of four main menus with sub menus and selections The operator panel buttons allow you to move up and down between menu levels view choices within menus and make selections APRIL 2007 STORAGELOADER 2U LTO 35 CHAPTER 3 CONFIGURING THE LIBRARY Table 3 2 provides an overview of the library s main menus Figure 3 2 shows the organization of the menus Table 3 4 Operator button descriptions Button Description press this button to Move Load a cartridge into the tape drive Unload a cartridge from the tape drive Import a cartridge from the I
235. utton to open a separate Status window Figure 4 3 shows an example of a stand alone Status window Element ID 2 Occupied Barcode 20002711 Move the cursor over Libra ry Status an element to view its Motion Idle Robot Status Alive Intervention Required NO Robot Control Mode Random I E Port Locked Right Magazine Locked Left Magazine Locked Library Temperature Normal 25 779 Clean No Clean Slot Figure 4 3 Remote Management Utility Status window Note By moving the cursor over the individual elements you can see the status of that element Library status information The Library Status section includes the following information Motion This indicates if the robot is active moving a cartridge or idle Robot Status This indicates if the robot has an error See Appendix E Error Messages for help troubleshooting errors Intervention Required This indicates if you need to intervene See Appendix E Error Messages Robot Control Mode This indicates the control mode Random or Sequential l EPort This indicates if the I E Port is locked or unlocked See Enabling and Disabling the I E Port on page 47 for instructions on how to lock and unlock the J E port Right Magazine This indicates if the right magazine is locked or unlocked STORAGELOADER 2U LTO 89 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY See Loading Cartridges into a Magazine on page 122 for instructions on how to lock and unlock the magazines
236. ved earlier 168 PRODUCT MANUAL 1016988 REPLACING A TAPE DRIVE SAME CONFIGURATION The library requires both the SCSI cover plates and the tape a Important drive cover plates for ESD protection Do not leave any openings uncovered Do not connect the SCSI cables until after you reconfigure the library b Reconfigure your library You must reconfigure your library for your backup application to recognize the new tape drive See page 176 for instructions REPLACING A TAPE DRIVE SAME CONFIGURATION To replace a tape drive with a different tape drive of the same configuration half height to half height or full height to full height follow these steps 1 Preparing for replacement a Power off the host b Power off the library press the 0 on the back of the unit c Disconnect the power cord the SCSI or Fibre Channel cable s and the terminator if present d Remove the tape drive cover plate Set the plate and the screws aside Tape drive cover plate Power OFF press the 0 Back of library Screws Disconnect power cord Screws Figure 7 8 drive cover plate Fibre Channel library 2 Removing the tape drive a Pullthetape drivea short distance out ofthe library and then disconnect the serial cables S from the tape drive s that you are replacing b Disconnect the power cables P from all of the tape drives APRIL 2007 STORAGELOADER 2U LTO 169 CHAPTER 7 MAIN
237. will update to show the result of the current value STORAGELOADER 2U LTO 41 CHAPTER 3 CONFIGURING THE LIBRARY 4 Press Select to accept the change or Back to restore the previous value 5 Press OK to continue 6 Press Back as needed to return to the Home screen Changing the Contrast The contrast setting changes the contrast of the Liquid Crystals Too high a value will wash out the display and too low a value will cause darkness and streaking To change the LCD contrast 1 Atthe Home screen press Lib If necessary enter the operator panel password see page 78 2 Press W until the selection arrow P gt points to Library Settings Library Library ID Inventory Password Select Language Library Settings v Select Back 3 Press Select 4 Press W until the selection arrow P gt points to Display Settings Library Settings Emulation Mode Ethernet gt Display Settings Storage Settings Restore Defaults A v Select Back 5 Press Select 42 PRODUCT MANUAL 1016988 SETIING CONFIGURATION OPTIONS 6 Press W until the selection arrow P gt points to Display Contrast Display Settings Display Brightness gt Display Contrast Reverse Video Select Back 7 PressSelect and then Modify Press or until the selection changes to the desired value As you change the value the display will update to show the result of the current value 8 Press Sele
238. wing information on the Statistics page page 103 Tools Using the Utility s Tools page 105 ACCESSING THE REMOTE MANAGEMENT UTILITY APRIL 2007 To access the library s Remote Management utility 1 Connectthe library to your Ethernet network as described on page 21 2 Ifnotalready powered on power on the library as described on page 22 3 Use the library s operator panel to set up the Ethernet interface as described on page 65 Make a note of the library s IP address Note If you set DHCP on you can view the current server assigned IP address for the library through the Status menu see page 139 4 Launch your web browser and enter the library s IP address in the following format http IP address STORAGELOADER 2U LTO 85 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY 5 Press Enter The utility s Home page appears TANDBERG DATA zzz Securing your Information STORAGELOADER 2U LTO m Library Information Status Configure Library EXABYTE MAGNUM 224 001089000137 C210 Statistics Drive HP Ultrium 2 SCSI HU10608LNP 5330 3 0 Tools Glick here for web pages in English Cliquez ici pour lire les pages Web en francais Klicken Sie hier f r Webseiten auf Deutsch Fare clic qui per visualizzare le pagine web in italiano Oprima aqu para la p gina web en Espa ol Figure 4 1 Remote Management Utility Home page Notes 86 PRODUCT MANUAL Navigation tip To help you more easily naviga
239. ww tandbergdata com The firmware file for the library uses the extension bin The firmware file for the Ethernet module uses the extension hex Important Make sure that you select and download the correct firmware files Firmware for other Tandberg Data Corporation products is also on this web site and is not compatible with the StorageLoader 2U LTO Connect to the library s FTP interface by following the instructions in the previous section Make sure that the FTP file transfer type is set to binary ftp gt bin Use the Is command to list the files on the library gt Library s firmware file name libflash bin gt Ethernet module s firmware file name enet hex Note If desired you can make a copy of the current firmware file s by using a get FTP command STORAGELOADER 2U LTO 189 CHAPTER 7 MAINTENANCE 5 If necessary rename the firmware file s you downloaded from www tandbergdata com as follows gt Library firmware Change filename bin to libflash bin gt Ethernet module firmware Change filename hex to enet hex Use the FTP command for your utility to transfer the new firmware to the library For example issue a put libflash bin command The system initiates the firmware upgrade and displays its progress on the library s LCD When the upgrade has completed successfully the library automatically resets A Caution Do not attempt to perform library operations or
240. xecution of a sequential motion Operator may need to unload cartridges using the front panel See Removing Cartridges from the Library on page 124 Drive Command A command issued from the library to the tape drive failed Check the ADI interface cabling and configuration See Connecting to SCSI on page 17 Verify that the tape drive is operating correctly See Tape Drive Troubleshooting on page 200 Drive Communication The library is unable to communicate with the tape drive Check the ADI interface cabling and configuration See Connecting to SCSI on page 17 APRIL 2007 STORAGELOADER 2U LTO 241 APPENDIX E ERROR MESSAGES Table E 1 Library error messages continued Error Message Description Corrective Action completed because the tape drive already contains a cartridge Drive Empty The command cannot be Do one of the following completed because the tape cartridge in the tape drive and retry the drive does not contain a operation f there are two tape drives installed in the library select a tape drive that contains a cartridge and retry the operation Drive Full The command cannot be Do one of the following Unload the data cartridge and then retry the operation See Unloading a Cartridge from a Tape Drive on page 129 Wait until the current cartridge is unloaded by the application and then retry the operation
241. y s back panel components FC configuration 6 StorageLoader 2U LTO internal components 7 2 Installing the Library Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 2 14 Figure 2 15 Figure 2 16 Assembling the left side rail 14 Assembling the right side 14 Attaching the left side rail to the 15 Placing the library on the rails 16 Attaching the library to the rails at the back of the rack 17 BGs COMMS IE TUE 19 Fibre Channel 20 Ethernet port SCSI library shown 21 USB port Fibre Channel library 5 21 Shipping d e 22 Power switch and power 22 Shipping lock removal step 1 24 Shipping lock r moval step 3 44 44 vr a Cra Y t a Ren 24 Shipping lock removal step 4 25 Shipping lock removal steps 5 6 26 Shipping lock removal step 7 27 3 Configuring the Library Figure 3 1 Figure 3 2 Library LCD and Keypad 31 Library menu 37 4 Using

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