Netgear ProSupport-XPressHW - 3 Years
Contents
1. a NETGEAR Connect with Innovation L Service Offerings Data Sheet ProSupport NETGEAR understands that the integrity of your network directly impacts the success of your business This is why we have designed a cost effective and flexible portfolio of service offerings which suit your business needs Backed by a team of NETGEAR s R amp D engineering our technical support engineers will ensure that your NETGEAR products operate even more efficiently and reliably enabling you to focus attention on your core business OnCall 24x7 NETGEAR s OnCall 24x7 contract provides unlimited phone and email technical support for your networking product The customer receives an exclusive toll free priority phone line access to our technical experts for advanced configuration and trouble shooting support Specifically the OnCall 24x7 covers the following e 24x7 Technical Support allowing you access to our Global Support Centers GSC 24 hours a day 7 days a week and 365 days a year e 24x7 Remote Diagnostics performed by our technical experts who access real time configuration parameters hardware and software revision levels and port statistics for prompt resolution of technical issues e Express hardware replacement for arrival within next business day NBD This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue2. 24 port Gigabit L3 Managed Stackable Switch with 4 10 Gigabit Ports PMB0333 ReadyNAS 1100 4 TB Dual Gigabit Rackmount Network Storage 4 x 1000 GB ReadyNAS 1100 1 TB Dual Gigabit Rackmount Network Storage 4 X 250 GB ReadyNAS 1100 2 TB Dual Gigabit Rackmount Network Storage ReadyNAS 1100 3 TB Dual Gigabit Rackmount Network Storage ProSafe Smart Wireless Switch PRRO333 100 CATEGORY 4 GSM7352S ProSafe 48 port Gigabit L3 Managed Stackable Switch with 4 10 Gigabit Ports PRBS PRRO334 10000S 2008 NETGEAR Inc the NETGEAR logo Connect with Innovation Everybody s connecting FrontView the Gear Guy logo IntelliFi ProSafe ReadyNAS RAIDar RAIDiator X RAID and Smart Wizard are trademarks of NETGEAR Inc and or its subsidiaries in the United States and or other countries Microsoft and Windows are trademarks of Microsoft Corporation in the United States and or other countries Other brand and product names are trademarks or registered trademarks of their respective holders Information is subject to change without notice All rights reserved Monday through Friday from 8am to 5pm local time excluding NETGEAR holidays Calls must be received by the following cutoff time for NBD hardware replacement delivery US Canada 6 PM EST UK Ireland 2 PM Central Europe 3 PM Australia EST 5 PM D ProSupport 01 08
3. GSM7212 GSM7224 GSM7224R GSM7312 RND4XXX CATEGORY 2 ProSafe 48 port 10 100 Stackable Smart Switch with 4 Gigabit Ports and 24 port PoE ProSafe 24 port 10 100 L3 Managed Switch with 2 Gigabit Ports and 24 port PoE ProSafe 24 port 10 100 L3 Managed Stackable Switch with 24 PoE ports ProSafe 24 port 10 100 L3 Managed Stackable Switch with 4 Gigabit Ports ProSafe 48 port 10 100 L3 Managed Stackable Switch with 4 Gigabit Ports ProSafe 48 port 10 100 L2 Managed Stackable Switch with 2 Gigabit Ports ProSafe 24 port Gigabit PoE Smart Switch ProSafe 48 port Gigabit Smart Switch ProSafe 48 port Gigabit PoE Smart Switch ProSafe 48 port Gigabit Stackable Smart Switch ProSafe 12 port Gigabit L2 Managed Switch ProSafe 24 port Gigabit L2 Managed Switch ProSafe 24 port Gigabit L2 Managed Switch with Static Routing ProSafe 12 port Gigabit L3 Managed Switch ReadyNAS NV Gigabit Desktop Network Storage PMB0332 PRRO332 100 FSM7352PS GSM7248 GSM7248R GSM7324 GSM7328FS GSM7328S RNR4410 RNR4425 RNR4450 RNR4475 WFS709TP ProSafe 48 port 10 100 L3 Managed Stackable Switch with 4 Gigabit Ports w 48 port PoE ProSafe 48 port Gigabit L2 Managed Switch ProSafe 48 port Gigabit L2 Managed Switch with Static Routing ProSafe 24 port Gigabit L3 Managed Switch ProSafe 24 SFP Gigabit Layer 3 Stackable Switch with 4 10 Gigabit Slots ProSafe
4. JGS524F SSL312 WAGL102 WAG102 ProSafe Wireless ADSL Modem VPN Firewall Router ProSafe VPN Firewall with 4 port10 100 Switch and Print Server ProSafe 8 port 10 100 Desktop Switch ProSafe 8 port 10 100 Desktop Switch with 4 port PoE ProSafe 16 port 10 100 Desktop Switch ProSafe 16 port 10 100 Desktop Switch with 8 port PoE ProSafe 24 port 10 100 Rackmount Switch ProSafe 24 port 10 100 Smart Switch with 2 Gigabit Ports ProSafe 24 port 10 100 Smart Switch with 2 Gigabit Ports and 12 port PoE ProSafe 24 port 10 100 Smart Switch with 4 Gigabit Ports and 24 port PoE ProSafe 24 port 10 100 Stackable Smart Switch with 4 Gigabit Ports ProSafe 48 port 10 100 Smart Switch with 2 Gigabit Ports ProSafe 48 port 10 100 Stackable Smart Switch with 4 Gigabit Ports ProSafe 24 port 10 100 L2 Managed Switch with 2 Gigabit Ports ProSafe 24 port 10 100 L2 Managed Stackable Switch with 2 Gigabit Ports ProSafe 802 11g Wireless VPN Firewall 8 ProSafe VPN Firewall 100 with 8 port 10 100 Switch ProSafe VPN Firewall 8 with 4 port 10 100 Switch ProSafe Gigabit VPN Firewall 25 w 4 Gigabit Port and Dual WAN 10 100 Port Switch ProSafe VPN Firewall 8 w 8 port 10 100 Switch ProSafe Dual WAN Gigabit SSL VPN Firewall ProSafe VPN Firewall 50 w 8 port 10 100 Switch and Dial Back up ProSafe VPN Firewall 200 w 8 port 10 100 and 1 port Gigabit Switch ProSafe Dual Band Wireless VPN Firewall with 4
5. e Escalation management with Plan of Action POA e Online services entitling you to privileged information and services such as personalized support cases online problem escalation known problem reports release notes troubleshooting guides and software maintenance releases e Software Maintenance Releases Notification a service that automatically sends you an email notification upon the availability of maintenance and patch releases as well as enhancements XPressHW 1 888 NETGEAR 638 4327 Email info NETGEAR com NETGEAR s XPressHW provides basic hardware support and next business day hardware replacement for customers who are seeking to protect their hardware investment In the event of a hardware failure NETGEAR will expedite delivery of a replacement hardware for next business day arrival e Software Maintenance Releases Notification a service that automatically sends you an email notification upon the availability of maintenance and patch releases as well as enhancements Please refer to the ProSupport Part Number for each ProSafe or ReadyNAS product CATEGORY 1 DGFV338 FR114P FS108 FS108P FS116 FS116P FS524 FS726T FS726TP FS728TP FS728TS FS750T2 FS752TS FSM726 FSM726S FVG318 FVL328 FVS114 FVS124G FVS318 FVS336G FVS338 FVX538 FWAG114 FWG114P GS105 GS108 GS108T GS116 GS516T GS524T GS716T GS724T GS724TS JFS516 JFS524 JFS524F JGS516 JGS524
6. port 10 100 Switch ProSafe 802 11g Wireless VPN Firewall with 4 port 10 100 Switch and USB Print Server ProSafe 5 port Gigabit Desktop Switch ProSafe 8 port Gigabit Desktop Switch ProSafe 8 port Gigabit Smart Switch ProSafe 16 port Gigabit Desktop Switch ProSafe 16 port Gigabit Rackmount Switch ProSafe 24 port Gigabit Rackmount Switch ProSafe 16 port Gigabit Smart Switch ProSafe 24 port Gigabit Smart Switch ProSafe 24 port Gigabit Stackable Smart Switch ProSafe 16 port 10 100 Rackmount Switch ProSafe 24 port 10 100 Rackmount Switch ProSafe 24 port 10 100 Rackmount Switch with 100FX Slot ProSafe 16 port Gigabit Racmount Switch ProSafe 24 port Gigabit Rackmount Switch ProSafe 24 port Gigabit Rackmount Switch with 2 SFP Ports ProSafe SSL VPN Concentrator 25 ProSafe Dual Band Light Wireless Access Point ProSafe Dual Band Wireless Access Point PMB0311 100 US Only PMB0331 PRRO331 NETGEAR 4500 Great America Parkway Santa Clara CA 95054 USA 1 888 NETGEAR 638 4327 E mail info NETGEAR com www NETGEAR com CATEGORY 1 WAG302 WGL102 WG102 WG302 ProSafe Dual Band Wireless Access Point ProSafe 802 11g Light Wireless Access Point Ist af nly ProSafe 802 11g Wireless Access Point PMB0331 ProSafe 802 11g Wireless Access Point PRR0331 FS752TPS FSM7326P FSM7328PS FSM7328S FSM7352S FSM750S GS724TP GS748T GS748TP GS748TS
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