Plantronics Audio 910 Bluetooth Headset
Contents
1. PLANTRONICS SOUND INNOVATION ee gt USER GUIDE PLANTRONICS AUDIO 910 BLUETOOTH HEADSET SYSTEM Bluetooth TABLE OF CONTENTS PACKAGE CONTENTS 059990999009999990 090909999900990990 099099900099990900 0990090 090990 0 09 0999090900 990995 09590999000999009099000990009990009900090909090099090099000990000990009900 0099090 090956 3 Headset PerSonoCall Voyager 510 Software CD Front and Side View Package Contents Features 4 Charging 5 Powering 6 I Pairing 7 Installing PerSonoCall Software 9 Adjusting Fit 12 Using Your Headset 14 Indicator Lights 17 3 Ear Tips USB Bluetooth Adapter Troubleshooting 18 Small Medium Large BUA 100 Technical Assistance 20 Regulatory Notices 20 gt Warranty 21 6 Headset USB Charging Cable REGISTER YOUR PRODUCT ONLINE 05909909990009999000999909000999090009999000909900090999090009999000999900090990909056 Visit www plantronics com productregistration to register your product online so we can provide you with the best possible service and technical support Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use of the product FEATURES 05909090909009999000099909009999090000990000999009000909090090990000999009009099090956 Horizontal Boom Adjustment Call Control Button Charge Connection Noise Canceling Microphone wi2. 1 am using my headset to answer calls from both my softphone and my cell phone and pressing the call control button on the headset takes my softphone off hook instead of answering my ringing cell phone Solution Lower the listen volume on your softphone until the distortion disappears If the distortion is still present lower the listen volume control on the computer Adjust volume on headset See page 16 Speak volume is too high Lower the speak volume on your softphone until the noise disappears If the noise is still present lower the microphone volume control on the computer The USB Bluetooth adapter will set itself as the default audio device in Windows Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio Headset battery may be dead so be sure the headset is fully charged See page 5 e When a PC goes into standby or hibernation the USB Bluetooth adapter no longer is powered on Be sure your PC is in an active state Battery is going bad replace the battery with a new battery pack Call Plantronics at 866 363 BLUE 2583 e The headset radio link is locked Be sure you do not lock the radio link on for long periods of time as it will significantly reduce standby and talk time of the headset See page 10 One beep every 10 seconds is caused by a low battery warning Recharge battery by returning headset to the charging stan
3. than 30 minutes Leaving the headset radio link on for long periods of time will dramatically reduce headset standby and talk time ADJUSTING FIT 05090099990900099909000090999000099990000909900000909990900009990900000909990000999909000009999000999990000099900000099900900009990090000909009000099990000999990900090909909090000990956 Inserting New Ear Ti Wearing the Headset aX Rotate the microphone horizontally and vertically as illustrated to select for left or right ear wearing The illustration shows conversion from right to left ear wearing Reverse the procedure to convert from left to right ear wearing Replacing the Ear Tip Slide the headset over and behind your ear Press gently towards your ear for a snug fit Adjust the microphone position so that it is directed towards your mouth USING YOUR HEADSET 05909990009099900909990009900000990090990900099000090990000990000990000999090090909000900000999000099000909090099909000909900090000099900 009900 090990900909900009099000 090909 9009969 6 Answering Ending Making Calls with PerSonocCall on Softphone Multipoint Versatility To make a call press the call control button to take the softphone off the hook You should hear a dial tone The Audio 910 headset has multipoint technology which allows you to seamlessly switch between two audio devices You can answer a call from either your PC based softphone or your mobile phone by pressing the
4. call control button The headset must be paired to To answer or end a call press the call control button When using PerSonoCall the radio link between the headset and the USB Bluetooth adapter will only be active during a call This is the default setting intended to preserve the battery life of the headset However you may wish to have the radio link active when not call so you can listen to other audio sources such as streaming audio on your PC You can lock the radio link on in two ways e Basic Options screen check the box for Lock headset radio link see page 10 e Right click on system tray icon and choose Lock radio link NOTE Locking the radio link on for extended periods of time will significantly reduce the standby and talk time of the headset For Softphones Not Compatible with PerSonoCall Check the PerSonoCall compatibility list at www plantronics com personocall for the most current information on softphone compatibility If your softphone is not currently supported by PerSonoCall remote detection and answer end via the headset does not function Pressing the call control button on the headset will only open and close the radio link providing audio you must answer the call from the softphone Answering Ending Making Calls with a Mobile Phone To answer or end a call briefly press the call control button To make a call enter the number on your phone press send and the call is
5. 59099090900999990000999909009999900909990000990000099009009099000099909000909090956 02509099900099990000999909009099000099900009999000999900099900009990900090909956 Adjusting Volume Headset Indicator Lights Headset Status Light F Power a Flashes Blue Charging Flashes Red mp Fully Charged Solid Blue Battery Low Flashes Red To increase listening volume press the upper end of the volume button To decrease Pairing Flashes Red and Blue listening volume press the lower end To adjust the listen or speak volume of the softphone please refer to the softphone 5110105918 Devies Flashes Blue user documentation Connected to Headset To adjust the listen or speak volume of the audio device on the computer use the Sound and Audio Device section on the control panel Bluetooth USB Adapter Indicator Lights Muting a Call Action Light Disconnected from the Headset Flashes Purple Connected to the Headset Solid Blue Radio Link Active Flashes Blue Pairing Mode Flashes Red and Blue During a call briefly press the power mute button to mute the microphone When muted the headset will sound two tones every 30 seconds To unmute press the button again Problem My Voyager headset does not work with the softphone am using on my PC cannot answer disconnect from the headset call button I ve plugged in the USB Bluetooth adapter but my headset does not r
6. automatically transferred to a headset no need to press the call control button both devices and then to enable this functionality see Allow call control button to toggle the headset s radio link on the Basic Options screen page 10 Additional Features Only with a Mobile Phone Redialing Last Number To activate last number redial double click the call control button You will hear a high tone for each key press When you hear a further tone the last number has been redialed Rejecting a Call When receiving an incoming call press and hold the call control button You will hear a tone When you hear a second tone the call has been rejected and you can release the button Using Voice Dialing With the headset on press and hold the call control button for 2 seconds until you hear a second tone to activate voice dialing NOTE To use voice activated dialing the voice dialing feature must be enabled on your phone See your Bluetooth phone manual for instructions Switching a Call From Phone to Headset To switch an active call from your phone to your headset briefly press the call control button Switching a Call From Headset to Phone To switch an active call from your headset to your phone press and hold the call control button until you hear a tone When you hear a second tone the transfer has been completed and you can release the button USING YOUR HEADSET INDICATOR LIGHTS 0
7. d for one to three hours until indicator light turns blue One beep is an out of range warning Move closer to the USB Bluetooth adapter Two beeps every 30 seconds indicate your mute is on Press the mute button once to turn mute off Uncheck the box in the Basic Options screen for Allow headset call control button to toggle the headset s radio link See page 10 Check the box in the Basic Options screen for Allow headset call control button to toggle the headset s radio link See page 10 TECHNICAL ASSISTANCE 059099099009999900009990900999990099099000099900900099090900909990000999009009099090956 Visit our Web site at www plantronics com support for technical support including frequently asked questions compatibility and accessibility information The Plantronics Technical Assistance Center TAC is also ready to assist you on 866 363 BLUE 2583 REGULATORY NOTICES FCC REQUIREMENTS PART 15 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference a res
8. dset with Bluetooth Phone Before using your headset for the first time you must pair it with your Bluetooth phone or device Be sure the headset is fully charged For set up and pairing instructions with Bluetooth devices other than mobile phones please consult your Bluetooth device user guide Turn on both devices 1 Simultaneously press the listen volume 2 While the headset is flashing red and adjust button marked volume blue use the phone menu to search and the call control button Release the for Bluetooth devices and select 510 buttons when the indicator light begins Plantronics to flash red then blue 3 When prompted for passkey enter 0000 The headset will flash blue when paired successfully PAIRING 059099099009999900009990900999090990090990000999090900090909009099000099900900099090956 Pairing Headset with USB Bluetooth Adapter NOTE The headset and USB Bluetooth adapter are paired to each other at the factory However if you have purchased a USB Bluetooth adapter separately or if you wish to use a replacement headset with your existing adapter the units must be paired Power on the headset Insert the USB Bluetooth adapter in the USB port of your computer 1 Simultaneously press the listen volume 2 Pinch the pairing connect button adjust button marked volume up for at least 2 seconds until adapter and the call control button Release flashes red and blue and begin pairing th
9. e buttons when the indicator light with your Bluetooth headset begins to flash red then blue NOTE Take caution when manually pairing the USB adapter Do not press hard Please pinch with both fingers rather than push on the adapter to avoid damage to the adapter or USB port INSTALLING PERSONOCALL SOFTWARE 059099099900999900009990900099990900909990000999900 099999090009990000990990009909909 6 Plantronics PerSonoCall software provides the link between your Bluetooth headset and the softphone application on your computer PerSonoCall software provides the ability to remotely detect and answer end a call from your softphone application via the headset call control button In addition PerSonoCall provides some basic configuration and status information about the system See page 10 for more details 1 With the CD inserted go to the PerSonoCall main screen and click on Install the PerSonoCall Software 2 Your softphone may require you to choose which audio device you wish to use Please refer to softphone documentation for details NOTE When the USB Bluetooth adapter is installed it becomes the default audio device in your computer You can set preferences manually in the Windows operating system through the Sounds and Audio Devices option in the Control Panel NOTE Once installed we recommend that you set PerSonoCall to launch whenever the Windows operating system starts See page 10 for details Sys
10. espond to button presses I ve installed PerSonoCall and the USB Bluetooth adapter but the system tray icon shows a red X denoting no connection cannot hear caller dial tone Callers cannot hear me TROUBLESHOOTING FOR AUDIO 910 050990999000099990000999900000999000009999009000909990900009099090000909999000999909000090999909000009990000099990000090999009000099900900009099000099990 0009999900090909909090000990956 Solution Check compatibility list on www plantronics com personocall to ensure your softphone is compatible for remote answer and disconnect Headset battery needs to be charged See page 5 e Headset is not paired to the USB Bluetooth adapter See page 8 e When a PC goes into standby or hibernation the USB Bluetooth adapter no longer is powered on Be sure your PC is in an active state Be sure PerSonoCall software is installed and running See page 9 e Headset is not paired to the USB Bluetooth adapter See page 8 Headset battery needs to be charged See page 5 Headset may be out of range of the USB Bluetooth adapter Move closer to adapter until the headset is within range Range varies with office environment When a PC goes into standby or hibernation the USB Bluetooth adapter no longer is powered on Be sure your PC is in an active state e Headset is not paired to the USB Bluetooth adapter See page 8 e Headset is not paired to the USB Bluetooth adapter See
11. idential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help NOTE Modifications not expressly approved by Plantronics Inc could void the user s authority to operate the equipment The antenna used for this transmitter must not be co located or operating in conjunction with any other antenna or transmitter End users and installers must be provided with installation instructions and transmitter operating conditions for satisfying RF exposure compliance FCC REGISTRATION INFORMATION Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the exterior of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this inf
12. ile a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4660 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT It does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lighting transients are very destructive to customer terminal equipment connected to AC power sources EXPOSURE TO RF RADIATION The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community Independent studies have shown that the internal wireless radio is safe for use by consumers Visit www plantronics com for more information WARRANTY LIMITED WARRANTY e This warranty covers defects in materials and workmanship of products manufactured sold or certified by P
13. lantronics which were purchased and used in the United States warranty lasts for one year from the date of purchase of the products This warranty extends to you only if you are the end user with the original purchase receipt We will at our option repair or replace the products that do not conform to the warranty We may use functionally equivalent reconditioned refurbished remanufactured pre owned or new products or parts obtain service the U S contact Plantronics at 866 363 BLUE 2583 THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS e This warranty gives you specific legal rights and you may also have other rights that vary from state to state Please contact your dealer or our service center for the full details of our limited warranty including items not covered by this limited warranty WARNING Do not use headphones headsets at high volumes for an extended period of time Doing so can cause hearing loss Always listen at moderate levels PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 USA Tel 800 544 4660 www plantronics com 2006 Plantronics Inc All rights reserved Plantronics the logo design Audio PerSonoCall and Sound Innovation are trademarks or registered trademarks of Plantronics Inc The Bluetooth name and the Bluetooth trademarks are owned by Bluetooth SIG Inc and are used by Plantronics Inc under licen
14. n for long tme NOTE Some PerSonoCall features are grayed out and not applicable to the Audio 910 system NOTE Some PerSonoCall features are grayed out and not applicable to the Audio 910 system Launch PerSonoCall Whenever Windows Starts Headset Status Box Check this box to automatically launch the PerSonoCall application whenever you Provides information you may need for technical assistance The Headset Indicators start your computer This is recommended listed will be checked if active Lock Headset Radio Link On Softphone Status Box Check this box to prevent PerSonoCall from turning off the radio link when no calls Lists the selectable outgoing lines as well as the number of calls active ringing on are present See Answering ending making calls with PerSonoCall on softphone hold and completed on page 14 to learn more Be aware that locking the headset radio link on will dramatically reduce headset standby and talk time NOTE In some cases compatible softphones not show the available outgoing line in the Allow Call Control Button to Toggle the Headset s Radio Link Softphone Status box This will not affect how the softphone operates with PerSonoCall Check this box to turn the radio link to the headset on and off to support multipoint functionality See page 15 Show Warning if the Headset s Radio Link is Left on for Long Time Check this box to be given a reminder if your headset radio link is left on for more
15. ormation must be provided to your telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible jack that is also compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN contact your local telephone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ H TXXXX The digits represented by are the REN without the decimal point example 03 represents REN of 0 3 For earlier producers the REN is separately shown on the label If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to f
16. page 8 e Headset battery needs to be charged See page 5 The USB Bluetooth adapter is not set as the default audio device Use the Audio settings in Windows under Sounds and Audio Devices to select Plantronics BT Adapter as the audio device Listening volume is too low Press the volume up button on the headset See page 16 Headset is muted Press the mute button on headset to unmute the microphone See page 16 e Headset microphone boom aligned incorrectly Align the headset boom with your mouth Speak volume is too low Increase the speak volume on your softphone until you can be heard by callers If the volume is still too low increase the microphone level on your computer Headset battery needs to be charged See page 5 The USB Bluetooth adapter is not set as the default audio device Use the Audio settings in Windows under Sounds and Audio Devices to select Plantronics BT Adapter as the audio device Problem Sound in headset is distorted I can hear echo in headset 1 can hear too much background conversation or noise The other headset was using to listen to music does not work any more My headset stops responding to button presses Battery talk time or standby time is significantly degraded even after a full charge 1 hear beeps in the headset Pressing the call control button on the headset when have an incoming call on my softphone hangs up the call
17. se Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and or other countries All other trademarks are the property of their respective owners Patents U S 5 210 791 6 923 688 D512 984 Australia 303054 EM 293964 0004 0006 and Patents Pending 74146 01 09 06
18. tem Tray Icons After installing the software one of the four system tray icons will appear in the tray bar at the bottom of your screen showing status of headset communication with PerSonoCall No headset detected Headset detected radio link to USB Bluetooth adapter A Headset detected and radio link to USB Bluetooth adapter active Headset detected and radio link to USB Bluetooth adapter is locked INSTALLING PERSONOCALL SOFTWARE rer 09 60 9 99 rr rrr rrr Right click on the headset system tray icon and choose Options This will bring up the PerSonoCall Basic Options and Current Status Screens Basic Options Screen Plantronics PerSonoCall Plantronics PerSonoCall Bam Curent Status teodet indicators mhenever Windows stats Pade vi radio ink on Cal cortrdl betton cal contrat burton to toggle the headsets rado warning t the headtet s rado left o
19. th WindSmart Technology Power Mute Button Listen Volume Adjust Button Ear Tip Pairing Connect Button Indicator Light CHARGING 025909099900009990000999090009999090090909990000999900090990900009900009999000090909096 USB Charging Before using you must first charge your headset The indicator light flashes red while charging and turns solid blue when the headset is fully charged 20 minutes minimum charge 3 hours full charge g NOTE Do not use headset while charging and do not connect the charger while headset is in use POWERING 05909909090099990000999090099909900009900009990090099099090090990000999000090990909056 Press and hold the power mute button The indicator light flashes blue when the for three seconds to turn the headset headset is on on or off The indicator light will flash red when the battery becomes low Powering USB Bluetooth Adapter The USB Bluetooth adapter is automatically powered on upon inserting into the USB port of the computer If your USB port on the computer is hard to access you can use the USB extension cable L w NOTE The USB Bluetooth adapter is automatically active with the current paired headset upon powering on PAIRING Pairing Hea
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