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HP Pavilion 14-v201tx

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1. Power on password e Must be entered each time you turn on or restart the computer e If you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not revealed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press mG 2 Use the arrow keys to select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using Internet security software When you use your computer to access email a network or the Internet you potentially expose your computer to computer viruses spyware and other online threats To help protect your computer Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer To provide ongoing protection against newly discovered viruses and other security risks security software must be kept up to date It is strongly recommended that you upgrade Using Internet security software 59 the security software trial offer or purchase the software of your choice in order to fully protect your computer Using antivirus software Computer viruses can disable programs utilities or the opera
2. ji Connecting to a wired network 19 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam enjoy and manage your music and download and watch movies Or to make your computer an even more powerful entertainment center connect external devices like a monitor projector or TV or speakers and headphones Multimedia features Here are some of the entertainment features on your computer Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 3 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video From the Start screen type camera and then select Camera from the list of applications 4 Speakers Produce sound 5 Optical drive Depending on your computer model reads an optical disc or reads and writes to an optical disc 20 Chapter 4 Enjoying entertainment features Component Description NOTE For disc compatibility information go to the Help and Support web page see More HP resources on page 3 Follow the web page instructions to select your computer model Select Drivers amp Downloads and then follow the on screen instructions 6 USB 2 0 port SS Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Audio out headphone Aud
3. e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device Using video 23 e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press f4 the display state changes 99 Gr NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then select Playback devices 2 On the Playback tab select the name of the digital output device 3 Click Set Default and then click OK To return the audio stream to the computer speakers 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click Speakers 3 Click Set Default and then click
4. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level Running on battery power 45 e The power meter icon on the Windows desktop shows a low or critical battery notification EY NOTE For additional information about the power meter see Using the power meter and power settings on page 44 The computer takes the following actions for a critical battery level e If Hibernation is disabled and the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information e If Hibernation is enabled and the computer is on or in the Sleep state the computer initiates Hibernation Resolving a low battery level Resolving a low battery level when external power is available e Connect an AC adapter e Connect an optional docking or expansion device e Connect an optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps 1 Replace the discharged user replaceable battery with a charged battery or connect t
5. 2 ee eeneeeeeeeeteeeeeeeenaeeeeeeeeaeeeeeeeaaas 16 Usmo a WLAN TEE 16 Using an Internet Service provider ce eeceeeeeeeeneeeeeeeeneeeeeeenaeeeeeeeesaeeeeeeenaas 16 setting up a WLAN bwiiis fccescrisieteceasentaveiinaiain e EAE TE 17 Configuring a wireless TOULCN EE 17 Protecting your WEAN dees dee eer EES EEN 17 Connecting to a WAN eeeEeEEEEEENEEENEEEEEEEEEESEEEEEEEREEEEEEEEEEEEEEESEEEEEen 18 Connecting toa wired NetWork edu vasteeed a A A 18 Connecting to a local area network LAN sessesssssssssssrrrsssrrrssrerrssrrrrrsssrirnssstrnnnsstrennnnne 18 vii 4 Enjoying entertainment features ANEREN 20 Multimedia atures 22 sssececesssseacs EE selacccecestgaaceede SES EENET E E EEE S E R 20 Using The WE DCAM EE 21 MJ SING AWN EEN 21 Connecting Speakers i iscscc eke ac ete ecechdeieeeecedanecndectacateecsdoantanecuvantacueeds AT EE EE 22 Connecting headphones and microphones ssssssssessrisrssnsstesttttrrtnrnnnserttttnnntnnnnnnn nenen ent 22 Using Beats Audio ccc ceeeceeceeeeenee eee ee ener eee eeeeaaeeeeeeeeaaeeeeeeeaaeeeeeeeaaeeeeseecaeeeeseeenaeeeeseenaaes 22 Accessing Beats Audio Control Panel 22 Enabling and disabling Beats Audio cc ecceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneaeeeeeeeenaeens 22 Testing your audio features 0 ceeeeee eee eete cette teceeeeeeeeeaeeeeeeseaeeeeeeseneeeeeeeseeeaeeeseeeenaeeees 22 SING VIJEO EE 23 Connecting video devices by using an HDMI cable eee eeeeeeeeeennee
6. 45 disposing 46 low battery levels 45 replacing 47 storing 46 battery cover identifying 13 battery information finding 45 battery lock identifying 13 battery power 44 battery release latch 13 battery temperature 46 Beats Audio 22 Beats Audio Control Panel 22 Beats Audio hot key 22 BIOS determining version 62 downloading an update 63 updating 62 Bluetooth label 14 boot order changing HP Recovery Manager 68 bottom 14 buttons left TouchPad 9 power 11 right TouchPad 9 C caps lock light identifying 10 caring for your computer 55 cleaning your computer 55 components bottom 13 display 8 left side 7 right side 6 top 9 computer traveling 46 connecting to a WLAN 18 connector power 7 contacting support 72 corporate WLAN connection 18 critical battery level 46 critical security updates installing 60 D deleted files restoring 66 Disk Cleanup software 52 Disk Defragmenter software 52 E edge swipe gestures 38 edge swipe gestures top edge swipe 39 electrostatic discharge 71 esc key identifying 12 external AC power using 47 F firewall software 60 fn key identifying 12 40 Fun things todo 1 G graphics AMD Dual Graphics 49 Hybrid Graphics 49 H hard drive HP 3D DriveGuard 51 hard drive light 6 HDMI configuring audio 24 HDMI port connecting 23 identifying 7 21 headphones and microphones connecting 22 Hibernation exiting 43 initiated during critical battery level 46 initiating
7. CAUTION To prevent damage to internal components do not allow liquids to drip between the keys 56 Chapter 7 Maintaining your computer To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Traveling with or shipping your computer If you have to travel with or ship your computer here are some tips to keep in mind to keep your equipment safe Prepare the computer for traveling or shipping Back up your information to an external drive Remove all discs and all external media cards such as memory cards o Turn off and then disconnect all external devices Shut down the computer Take along a backup of your information Keep the backup separate from the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your luggage CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives If you plan to use the computer during a flight listen for the in flight announcement that tell
8. Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on e Turn off the computer e Disconnect AC power e Disconnect all powered external devices CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe TEEI Gf NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse A WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Z
9. actions quickly Press the Windows key S alone or in combination with a specific key to perform a designated action Using the hot keys A hot key is a combination of the fn key and the esc key the b key or the spacebar 40 Chapter5 Navigating the screen To use a hot key A Briefly press the fn key and then briefly press the second key of the combination Using the keyboard and mouse 41 6 Managing power Your computer can operate on either battery power or external power When the computer is running on battery power only and an AC power source is not available to charge the battery it is important to monitor and conserve the battery charge Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation Initiating Sleep and Hibernation Windows has two power saving states Sleep and Hibernation e Sleep The Sleep state is automatically initiated after a period of inactivity when running on battery power or on external power Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 43 e _Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down o
10. and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 67 If you have not already created recovery media see Creating HP Recovery media on page 65 66 Chapter 10 Backing up restoring and recovering e f you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 67 e f you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 68 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 65 Using HP Recovery media you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery select models
11. computer from a variety of risks such as viruses worms and other types of malicious code dk 7 IMPORTANT Some security features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized use of the computer Power on password Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility BIOS settings and Administrator password other system identification information Ongoing or future threats to the computer Software updates Unauthorized access to a Windows user account User password Unauthorized removal of the computer Security cable lock Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature Use the following tips for creating and saving passwords e To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the
12. create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e Tocreate recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CDRW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an
13. in the Sleep state Intel Smart Connect Technology periodically causes the computer to exit Sleep If a network connection is available Smart Connect updates open apps such as your email inboxes social network sites and news pages and then returns the computer to the Sleep state Smart Connect also syncs content that you have created offline such as emails When the computer exits Sleep you have immediate access to your updated information A To enable this feature or manually adjust the settings from the Start screen type smart and then select Intel Smart Connect Technology Shutting down turning off the computer 48 A CAUTION Unsaved information is lost when the computer shuts down Be sure to save your work before shutting down the computer The Shut down command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions Chapter 6 Managing power e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a USB or video port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows Shut down command EY NOTE If the computer is in the Sleep state or in Hibernati
14. is installed on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer To find out information about system hardware components and the system BIOS version number press fnt esc Locating software To find out what software is installed on your computer A From the Start screen click the down arrow in the lower left corner of the screen Finding your hardware and software information 5 6 Right side 90 OSE 1 i i Power light 11 EE Description e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D DriveGuard see Using HP 3D DriveGuard select models only on page 51 3 Audio out headphone Audio in G microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not
15. of applications For details about using the webcam go to Help and Support From the Start screen type help and then select Help and Support Using audio On your computer or on select models using an external optical drive you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Using the webcam 21 Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone audio in microphone jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Setting up HDMI audio on page 24 Before connecting speakers lower the volume setting Connecting headphones and microphones You can connect wired headphones or headsets to the audio out headphone audio in microphone jack on your computer Many headsets with integrated microphones are commercially available To connect wireless headphones or headsets to your computer follow the device manufacturer s instructions WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety inform
16. on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 67 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support e Ifyou need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions e If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 67 e If you want to recover the computer s original factory partitioning
17. processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings vi Processor configuration setting select models only Table of contents ME CSIP ea EE EE 1 Visit the HP AppS Store iieis russinen denad aa ariaa A A EIE aaa E da lasdeaendes AA ANE LAE AR 1 Best lee 1 Fun things 10 0 EE 1 More IP reSOurCOS ET 3 PAE e ie OW VoUr COMmpUtel A A A A E NTA T T aE 5 Finding your hardware and software information essssseesessssirsseerissstirrsssttrnnnsttrnnssttennnntennnsnstennnnnnt 5 Locating Elte 5 Locating software sseeessseeessreesseerreaarrnnnadeernaaartinnaattunaaaatennaadteanaaattnaaaattunaaatnanaaadeaa nadae anaana 5 Elte ue EE 6 LGR SIDG EE 7 RI 8 TOD EE 9 TouchPad WEE 9 Ehe ee ee 10 Buttons and Speakers scccicetaccagssaasiecstcn neauaceceaneag ccteuasaduast a aaa a 11 Eens bebivieladaestdadede cost EENZELEN E 12 tel EE 13 le 14 TR EE 15 Connecting to a wireless pnebhwork c ccccceesccceeeeeeeeceeeeeeseceeenenaeceeeesaaeceeeeeseeaeeeeensneceeeeeseeceeeeeeneneees 15 Using the wireless controls ics ccstscccece fosntee ie cevieceds dee seeriana Eni ENNER Ee a deeeveeiat 15 Using the wireless button siceeeiivetdaeesvetedeyeastieeeced ss vnndzudesatadevesaaceree ianadeuses tie 15 Using operating system controls 2 0 0 cece eeeeeeeeeeeeeeeeeeeeteeeeeeeetaeeeeeetnaeeeeeeeea 15 Sharing data and drives and accessing software 000
18. sleep from the list of applications 2 Speakers Produce sound Top 11 Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key or on select models the b key or the spacebar 3 om Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys 12 Chapter 2 Getting to know your computer Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on Bottom Component Description 1 el Battery lock Locks the battery in the battery bay 2 Battery bay Holds the battery 3 D Battery release latch Releases the battery 4 Vents 6 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Service door Provides access to the memory module slots Bottom 13 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer 7 IMPORTANT All labels describe
19. software components Using HP PC Hardware Diagnostics UEFI 63 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 64 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions EY NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device 199 f NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http np com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers In the text box enter the product name and then click Go or Click Fin
20. support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Optical drive Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page see More HP resources on page 3 Follow the web page instructions to select your computer model Select Drivers amp Downloads and then follow the on screen instructions Chapter 2 Getting to know your computer Component 6 Optical drive eject button Description Releases the disc tray 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act asa deterrent but it may not prevent the computer from being mishandled or stolen Component Descript
21. 000 ft 70 Chapter 11 Specifications 12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded and then remove the cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container 71 13 Accessibility HP designs produces and markets products and services that can be used by everyone including people with disabilities either on a stand alone basis or with appropriate assistive devices Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies Use the Search feature on you
22. 43 high definition devices connecting 23 24 hot keys description 40 using 41 HP 3D DriveGuard 51 HP and third party software updates installing 60 Index 73 HP PC Hardware Diagnostics UEFI downloading 64 using 63 HP Recovery Manager correcting boot problems 68 starting 68 HP Recovery media creating 65 recovery 68 HP Recovery partition recovery 67 removing 68 Hybrid Graphics 49 l input power 69 installing critical security updates 60 optional security cable lock 61 internal display switch identifying 8 internal microphones identifying 8 20 Internet connection setup 17 Internet security software using 59 J jacks audio out headphone audio in microphone 6 21 network 7 21 RJ 45 network 7 21 K keyboard hot keys identifying 40 keys action 12 esc 12 fn 12 Windows 12 L labels Bluetooth 14 Microsoft Certificate of Authenticity 14 regulatory 14 serial number 14 service 14 74 Index wireless certification 14 WLAN 14 LAN connecting 18 latch battery release 13 left edge swipe 38 lights AC adapter 7 caps lock 10 hard drive 6 mute 10 power 6 10 low battery level 45 M maintenance Disk Cleanup 52 Disk Defragmenter 52 memory card reader identifying 7 memory card identifying 7 memory module identifying 13 inserting 54 removing 53 replacing 52 memory module service door removing 53 minimized image creating 67 minimized image recovery 67 Miracast 24
23. 71 13 PRECESSION E 72 Supported assistive technologies ccceceeeeeececnecceeeeeeeeeeeeeceeaaaeaeceeeeeeeeesedeecaeaaeaeeeeeeeeeeeeeeseeneaaeas 72 Contacting SUpport EE 72 ie EE 73 xi xii 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment Read this chapter to learn about best practices after you set up your computer fun things to do with your computer and where to find additional HP resources Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games entertainment and music apps productivity apps and apps exclusive to HP that you can download to the Start screen The selection is updated regularly and includes regional content and country specific offers Be sure to check the HP Apps Store frequently for new and updated features 2 IMPORTANT You must be connected to the Internet to access the HP Apps Store E NOTE HP Picks is available in select countries only To view and download an app 1 CR 3 From the Start screen select the Store app Select HP picks to view all the available apps Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the following steps to get the most out of your smart investment If you haven t already done so connect to a
24. C power e The computer does not turn on e The display does not turn on e The power lights are off To test the AC adapter Running on external AC power 47 1 Shut down the computer 2 Connect the AC adapter to the computer and then plug it into an AC outlet Turn on the computer e If the power lights turn on the AC adapter is working properly e fthe power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure e Ifthe connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information about obtaining a replacement AC power adapter HP CoolSense HP CoolSense automatically detects when the computer is not on a horizontal surface and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort When HP CoolSense is off the position of the computer is not detected and the performance and fan options remain at the factory setting As a result the surface temperature of the computer might be higher than it would be with HP CoolSense on To turn CoolSense off or on follow these steps A From the Start screen type coolsense and then select HP CoolSense Refreshing your software content with Intel Smart Connect Technology select models only When the computer is
25. Cleaning egen TEE 55 Cleaning elle 56 Cleaning the display All in Ones or Notebooks eeeecceeeeeeeeeeeeeenteeeeeeeeaaes 56 Cleaning the sides OF COVER viii sisveckeuadindteutineies sesvegterseeiunienddevsneheeeesvindeeeas sees 56 Cleaning the TouchPad keyboard or MOUSE ssssssssssseessessirssserrresserrrssreerrserne 56 Traveling with or Shipping your computer 00 eee eeneeeeeeeetee eee eeeaeeeeeeeeaaeeeeeeeaaaeeeeeeeaeeeeeeeiaaeeeeesenaes 57 8 Securing your computer AN We E 58 LISING PASS EE 58 Setting Windows passwords A 59 Setting Setup Utility BIOS passwordS 0 2 eect eee enee eee eeeeeaeeeeeeeaaaeeeeeecaaeeeeeeeaaeeeeeeeaas 59 Using Intermet Security SOMWAME sauerei eege EE 59 USING ANIIVIFUS software osios aiaa A NA A SA bee 60 Using firewall software 00 eee eececceeeeenne eee ee eecaeeeeeeeeae eee eeeeaaeeeeeeeaaeeeeeeeeaaeeeeeeeaaeeeseeenaeeeeeeenaas 60 Installing software UPUAleS E 60 Installing critical security updates oe eee cece ee eeeeee eee eeeeaaeeeeeeeaaeeeeeeeeaaeeeeseeaaeeeeeeeaees 60 Installing HP and third party software updates ee eeeeeeeeeeeeeeeeeeeetneeeeeetaeeeeeetnaeeeeerees 60 Securing your wireless MOTWOMK ec NEE ge edd eede Eege E EES Zeg 61 Backing up your software applications and information cceccecceceeeeeeeeeeeeeeeeecaeeeeeeeeeteeeteees 61 Using an optional security Cable lOCK 00 0 ceceeceeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeaaeeeeseeeaaeeeeeeeaaeee
26. GI User Guide Copyright 2014 Hewlett Packard Development Company L P AMD is a trademark of Advanced Micro Devices Inc Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition November 2014 First Edition May 2014 Document Part Number 779499 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http Awww hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to b
27. OK Discovering and connecting to Miracast compatible wireless displays select AMD models only To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast A Point to the upper right or lower right corner of the Start screen to display the charms click Devices click Project and then follow the on screen instructions From the Start screen click the HP Quick Access to Miracast icon and then follow the on screen instructions Discovering and connecting to Miracast compatible wireless displays select Intel models only Use Intel wireless display apps to wirelessly project individual files such as photos music or videos or to duplicate your entire computer screen to a TV or a secondary display device Intel WiDi a premium Miracast solution makes it easy and seamless to pair your secondary display device provides for full screen duplication and improves speed quality and scaling Intel WiDi Media Share enables easy multitasking and provides tools to select and flick individual media files to your secondary display device Open the apps by following these steps 24 Chapter 4 Enjoying entertainment features To open the Intel WiDi connection app from the Start screen type Intel WiDi Follow the on screen instructions to pair your secondary display device and make display state choices Use the WiDi Connect function to initiate a connectio
28. acing a user replaceable battery ee cceceeeeeeeeeeeeeeeceeee eee eeneeeeeeetaeeeeeeeaeeeeeeeneeeeenes 47 Running on external AC Powel EE 47 Troubleshooting power problems ssssssssssinsrrrrrenssttstttttttnnnnnstttsttttn tanner nnnnnt nennt nnn nn nnen 47 HIP geen EE 48 Refreshing your software content with Intel Smart Connect Technology select models only 48 Shutting down turning off the Computer 48 Hybrid Graphics and AMD Dual Graphics select models Only cceeeeeeeeeeeeeeeeteeeeeeenaeeeeeeeaaes 49 Using Hybrid Graphics Select models only ssssseeesssseesssrnessssnnnssesnnnessnsnnaannnnnenenennananennn 49 Using AMD Dual Graphics select models Only ccccceeeeeceeeeeeeeeeeeeeeeeenaeeeeeeeaaeeeeeeeaees 50 T Warte e seed aa SE 51 Improving Beie ue 51 Handling e TEE 51 Using HP 3D DriveGuard select models Only 0 cccceeeeeeceeeeeeeeeeeeeeeeeeeeeeeeseeeaeeeeteeeaeees 51 Identifying HP 3D DriveGuard status 0 00 0 ceeceeeeeenee cette etteeeeeesaeeeeeesnaeeeeeees 52 Using Disk Defragmenter cccceeeeeeeee eee eeeeee eee eeeeeeeeeeeaeeeeeeseeaeeeeeeseneaeeeeeseneaeeeeeeeenaeees 52 Using Disk Cleanup EE 52 Adding or replacing memory modules eee eeeeeeeeeeeeee eee eeeeeeeeeeeeeeeeeeseeeeeeeeeeeneaeeeeeeeenaeees 52 Updating programs and drivers ceceeceeeeeeeeeeeeeeeeeeeeeeeeneeeeeeseaeeeeeeseeeeeeeseceeeeeeeseneaeeeeeseneaeeeeseeenaeees 55
29. an manipulate an object or image Rotate may not be functional for all apps Using the TouchPad and gestures 31 Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps Display and select a charm With the charms you can search share start apps access devices or change settings 1 With your finger swipe from the right side of the TouchPad 2 Scroll up or down to switch between the charms and then select the charm you want to open 32 Chapter5 Navigating the screen Display the Customize icon The top edge swipe allows you to display the Customize icon at the bottom of the Start screen Customize allows you to move resize pin and unpin apps d l IMPORTANT When an app is active the top edge gesture varies depending on the app e Swipe your finger gently from the top edge of the TouchPad zone to reveal the Customize icon Using the TouchPad and gestures 33 Switch between open apps The left edge swipe accesses your recently opened apps so that you can switch between them quickly e Swipe your finger gently from the left edge of the TouchPad Using touch screen gestures select models only A touch screen computer allows you to control items on the screen directly with your fingers 29 TIP On touch screen computers you can perform the gestures on the screen or on the TouchPad You can also perform on screen actions with the keyboard and mous
30. apter9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of t
31. ation see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app Using Beats Audio Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound You can experience Beats Audio through the computer s internal speakers through external speakers connected to a USB port or through Beats Audio headphones connected to the headphone jack Accessing Beats Audio Control Panel Use Beats Audio Control Panel to view and manually control audio and bass settings A From Start screen type control panel select Control Panel select Hardware and Sound and then select Beats Audio Control Panel Enabling and disabling Beats Audio A To enable or disable Beats Audio press the fn key in combination with the b key Testing your audio features To check the audio functions on your computer follow these steps 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder 2 Click S
32. aving mode Applications assigned to this mode run on the lower performance GPU to conserve battery power Using Hybrid Graphics select models only The Hybrid Graphics feature allows an application to run in either High Performance mode or Power Saving mode based on the application s graphics processing demands Typically 3D and gaming applications run on the higher performance GPU and applications with lightweight graphics processing demands run on the lower performance GPU You can change the mode an application uses High Performance or Power Saving through the Hybrid Graphics control panel Hybrid Graphics and AMD Dual Graphics select models only 49 Y NOTE Due to hardware limitations some applications can be run in only one of the two modes For more information see your Hybrid Graphics software Help Using AMD Dual Graphics select models only The AMD Dual Graphics feature allows the AMD accelerated processing unit APU and the discrete AMD graphics card to work together When AMD Dual Graphics is enabled graphics performance improves over the performance available using only one of the graphics devices This improvement applies to DirectX versions 10 or 11 DX10 and DX11 applications operating in full screen mode In windowed mode or when running non DX10 11 applications the system operates in a manner similar to Hybrid Graphics For more information see the AMD Dual Graphics software Help 50 Chapter6 Ma
33. computer e When creating passwords follow requirements set by the program e Change your passwords at least every three months e An ideal password is long and has letters punctuation symbols and numbers e Before you send your computer for service back up your files delete confidential files and then remove all password settings For additional information about Windows passwords such as screen saver passwords from the Start screen type support and then select the HP Support Assistant app 58 Chapter 8 Securing your computer and information Setting Windows passwords Password Function User password Protects access to a Windows user account Administrator password Protects administrator level access to computer contents NOTE This password cannot be used to access Setup Utility BIOS contents Setting Setup Utility BIOS passwords Password Function Administrator password e Must be entered each time you access Setup Utility BIOS e If you forget your administrator password you cannot access Setup Utility BIOS NOTE The administrator password can be used in place of the power on password NOTE Your administrator password is not interchangeable with an administrator password set in Windows nor is it revealed as it is set entered changed or deleted NOTE If you enter the power on password at the first password check you must enter the administrator password to access Setup Utility BIOS
34. d Now to let HP automatically detect your product 4 Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 64 Chapter9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 10 Backing up restoring and recovering This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 65 2 Use the Windows tools to
35. d in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer CE KO Serial erc WENN Serial EC MIO O EMOTE on 11 ITIL Product OOOO Tne echt IH Warranty Dy vie Rey KCL EX ACID OOOO NOOO NIN Model XOCKKXX DADAM A Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed ef NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods e Regulato
36. drive from the drive bay or traveling with shipping or storing a drive Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Using HP 3D DriveGuard select models only HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions You drop the computer You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation da Gf NOTE Because solid state drives SSDs lack moving parts they do not require HP 3D DriveGuard protection Improving performance 51 Ey NOTE A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D DriveGuard A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determi
37. e One finger slide The one finger slide is mostly used to pan or scroll through lists and pages but you can use it for other interactions too such as moving an object e To scroll across the screen lightly slide one finger across the screen in the direction you want to move EY NOTE When many apps are displayed on the Start screen you can slide your finger to move the screen left or right e To drag press and hold an object and then drag the object to move it 34 Chapter5 Navigating the screen Using touch screen gestures select models only 35 Tapping To make an on screen selection use the tap function e Use one finger to tap an object on the screen to make a selection Double tap an item to open it Scrolling Scrolling is useful for moving the pointer up down left or right on a page or image e Place two fingers on the screen and then drag them in an up down left or right motion 36 Chapter5 Navigating the screen 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoom out by placing two fingers apart on the screen and then moving your fingers together e Zoom in by placing two fingers together on the screen and then moving your fingers apart A Ay Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand on the object you want to rotate Using your right hand slide your forefinger aro
38. e bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Processor configuration setting select models only d l IMPORTANT Select computer models are configured with an Intel Pentium N35xx series or a Celeron N28xx N29xx series processor and a Windows operating system Do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1
39. e down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery Y NOTE The battery release latch automatically returns to its original position 44 Chapter6 Managing power 3 Pivot the battery 3 upward and remove it from the computer 4 O Finding battery information To monitor the status of your battery or if the battery is no longer holding a charge run Battery Check in HP Support Assistant To access battery information from the Start screen type support select the HP Support Assistant app and then select Battery and performance HP Support Assistant provides the following tools and information about the battery e Battery test e Information about battery types specifications life cycles and capacity Conserving battery power Tips for conserving battery power and maximizing battery life e Lower the brightness on the display e Select the Power saver setting in Power Options e Remove auser replaceable battery from the computer if it will not be used or charged for more than 2 weeks e Turn off wireless devices when you are not using them e Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port e Stop disable or remove any external media cards that you are not using e Before you leave your work initiate Sleep or shut down the computer
40. e same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions MV TIP The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen E NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using the keys You can quickly access information or perform functions by using certain keys and key combinations Using the action keys An action key performs an assigned function The icon on each of the function keys illustrates the assigned function for that key To use an action key function press and hold the key N CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Using the keyboard and mouse 39 The action key feature is enabled at the factory You can disable this feature in Setup Utility BIOS See Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI on page 62 for instructions on opening Setup Utility BIOS and then follow the instructions at the bottom of the screen After you have disabled the action key feature you can still perform each function by pressing the fn key in combination with the appropriate action key Icon K
41. e support and then select the HP Support Assistant app 2 Select My computer and then select Warranty and services or Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 More HP resources 3 Resource Contents When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 4 Chapter 1 Starting right 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware
42. ecovering 11 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W O DC plug of external HP power supply da Gf NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Ey NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Input power 69 Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40
43. ed signals Take the following precautions to protect your WLAN e Use a firewall Connecting to a wireless network 17 A firewall checks information and requests that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information from the Start screen type help and then select Help and Support Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is white If the wireless light is off press the wireless button BY NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Start screen point to the far right upper or lower corner of the screen to display the charms Select Settings and then click the network status icon 4 Select your WLAN from the list Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Sign in to complete the connection EY NOTE If no WLANs are listed you may be out of range of a wireless router or access point Eyf NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status ico
44. eeeeeneeeeeeenaeeeeeeeaas 23 Setting up HDMI audio ooo eee eee eeee eter eeeeeee eee teaeeee eee eaeeeeeeseeeeaeeeeeeenaaees 24 Discovering and connecting to Miracast compatible wireless displays select AMD Modals EE 24 Discovering and connecting to Miracast compatible wireless displays select Intel lee 24 Ee PO SONOS EE 26 Using the TouchPad and gestures ek SEKR Lennin rE AEE EEEE E 26 TAD PIN e WEEN 27 e elle TEE 28 2 TINGER PINCH ZOOM sasksecccisscscevvescdeads Avi cates nE Oer Eae ENEE EEEE AAT ET TTE E 29 2TINGSN elle 30 Rotating select models Oly sses EEA CEA eer 31 Edge e 32 Display and select a Chan issan DANN EEN 32 Display the CustomIZe COn cna AE EEEA ges 33 Switch between open appes sssssessesssrssnstesstettttnnttnnttesttentnnnnnnnnnnenenn entutan nnee 34 Using touch screen gestures select models only 34 El e SF SNC EE 34 WAP PUN e E 36 e te ll Le EE 36 2 TIMGE N PINCH ZOOM EE 37 Rotating Select Models OMY c cccccccsccceceeessccceennevecceneneedeceecaeesecdanenseveceaceneedeccdenensecdanenetes 37 aile Ee 38 Elle ue Ee 38 Left edge SWIPE a vrsfediccesseedudes ege dude ted EES 38 Top edge swipe and bottom edge SWiIpe cceeeeeeeeecceeceeeeeeeeeeeeeeteesneeaeess 39 Using the Keyboard and MOUSE E 39 Using the Keys conair eeun lice EEEE EAO ATAA EEES 39 viii USING thE ACUON kevys aerosois dE deed 39 Using Windows shortcut Keys 0 eccceceeeeceeeeeeeeeeeeeeeeeeceeeeeeeseneeeeeee
45. eeeenaneeeeseaaas 61 9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFA 62 Starting Setup Utility BIO 62 Updating the BIOS eating egareert eenegen e EE Senedeped ehaadie cat eicusdeces Shotseed shaded iea 62 Determining the BIOS Version 0 cccccccccssecceceeeseccctesesteeceeeeedeecceseceecceseseeeceeeeeteeceesentbneeess 62 Downloading a BIOS update 63 Using HP PC Hardware Diagnostics UE 63 Downloading HP PC Hardware Diagnostics UEFI to a USB device eee 64 10 Backing Up FOStOring ANG NMECOVETING EE 65 Creating recovery media and backups steer eee ee eecee teste tenes ee eaeee eee teeeeeeetieeeeeetaeeeeeenea 65 Creating HP Recovery un EE 65 Restore and recovery cceeeeeceeeeeeeeeeeeeee eee teeeee eee eeaeeeeeeseaaeeeeeecaeeeeeeeceeeeeeeseeeeeeeseeeeeeeeseeeeaeeeeseeaaeenes 66 Recovering using HP Recovery Manager sesseessssseressssrrrssserrsssttrrnssttnrnsnttnnnsstttnnnnnten 67 What you need to KNOW wis iiscevesstiededen seacdede ss ninaa RENE snd dade AER ener aed 67 Using the HP Recovery partition select models Only n 67 Using HP Recovery media to recover eeeeeeeceeeeeneeeeeeeeeneeeeeeeteeeeeeetnaeeeenee 68 Changing the computer boot order sses eeeeeeceeeeeeeeeeeeeeeeeteeeeeeeeeteneeaeeeteeeeaeeees 68 Removing the HP Recovery partition select models only eecceeeeeeeeeeeeeeeeeeeneeeeeeeeeees 68 TI EE ee EE 69 lef 69 Operating environment EE 69 12 el Ee E
46. eeneaeeeeeeeenaees 40 USING the NOL TEE 40 ES baten 42 Initiating Sleep and Hibernation deen ENNEN ENEE SSES CASEL A 42 Manually initiating and exiting Sleep oo ee ceeeeeeeeeeee eee eeeeeeeeeeeeneeeeeeseeeeeeeeeeeeeaaeeeeeeenaeees 43 Manually initiating and exiting Hibernation select models on 43 Setting password protection ON wakeup cccecceeeeeeeeceeeeeeeaeceeeeeeeeeeeeeceecnaeaaeeeeeeeeeneeetees 43 Using the power meter and power settings ecceeeceeceeceeeeeeeeeeeeeeeeeeeeeeeeseneeeeeeeseneaeeeesseeeeeeesseeenaeees 44 RUNNING On Datleny le EE 44 User replaceable battery oerrinne Aaa A EAA AA AAA 44 Finding battery information ceccceceeeeeeeeeeeeeeneeeeeeeeeaaeeeseeeaaeeeeseeaaaeeeeeeeaeeeeseeeeaneeeeseaaas 45 Cohserning battery DOWWEEeguggegeuEee Eege E a 45 Identifying low battery levels ssensrsiininnnassinnnnnsnnnninunnnnni ANEN nann ANAN RANNE ANA RANNAR 45 Resolving a low battery level o oo eee eceeeee eee eeeeee eee eeeeaaeeeeeeeaaeeeeseeaaaeeeeeeeaaeeeeeeeenaeeeeeeeaaas 46 Resolving a low battery level when external power is available 000000000 46 Resolving a low battery level when no power source is available 1000000 46 Resolving a low battery level when the computer cannot exit Hibernation 46 Storing a user replaceable battery oe eccccececeeeeeeeeeneeeeeeeeaeeeeeeeaaaeeeesesaeeeeeeeenaneeeseeaaas 46 Disposing of a user replaceable batter 46 Repl
47. emory module tilts up Improving performance 53 b Grasp the edge of the memory module 2 and then gently pull the module out of the memory module slot Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module NOTE To protect a memory module after removal place it in an electrostatic safe container D Insert a new memory module Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place Z CAUTION To prevent damage to the memory module be sure that you do not bend the module 54 Chapter 7 Maintaining your computer 9 Replace the service door 10 Replace the battery 11 Turn the computer right side up and then reconnect external power and external devices 12 Turn on the computer Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis Updates can resolve issues a
48. ess devices in your computer using one or more of these features e Wireless button wireless switch wireless key or airplane mode key referred to in this chapter as the wireless button select models only e Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and on select models one or two wireless lights All the wireless devices on your computer are enabled at the factory and if your computer has a wireless light the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls Connecting to a wireless network 15 1 From the Start screen type control panel and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center For more i
49. ey P f1 Description Opens Help and Support which provides tutorials information about the Windows operating system and your computer answers to questions and updates to your computer Help and Support also provides automated troubleshooting tools and access to support m 2 Decreases the screen brightness incrementally as long as you hold down the key alle 3 Increases the screen brightness incrementally as long as you hold down the key RB f4 Switches the screen image between display devices connected to the system For UH example H a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor f6 Mutes or restores speaker sound do d f7 Decreases speaker volume incrementally as long as you hold down the key f8 Increases speaker volume incrementally as long as you hold down the key rr f9 Plays the previous track of an audio CD or the previous section of a DVD or a BD gt il f10 Begins pauses or resumes playback of an audio CD a DVD or a BD Kb 11 Plays the next track of an audio CD or the next section of a DVD or a BD 3 f12 Turns the Airplane mode and wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Using Windows shortcut keys Windows provides shortcuts so that you can perform
50. he AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Storing a user replaceable battery Z CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the battery and store it separately in a cool dry place to prolong the battery charge A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Disposing of a user replaceable battery WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide from the Start screen type support and then select the HP Support Assistant app 46 Chapter6 Managing power Replacing a user replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Running on external AC power F
51. he path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Y NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions kk Gf NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other
52. installing a memory module Z CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object E NOTE If you are adding or replacing the memory module in your computer with a single memory module insert the memory module into the slot closest to the system board Ey NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state on in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Save your work and shut down the computer Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet Turn the computer upside down on a flat surface Remove the battery from the computer see User replaceable battery on page 44 Remove the service door from the computer 2 ER aS S ON e If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The m
53. integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased Creating recovery media and backups 65 separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media eh 7 IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the
54. io in microphone jack 7 Q Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 8 USB 3 0 ports Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 9 Homi HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 10 RJ 45 network jack Ku Connects a network cable Using the webcam The computer has an integrated webcam that records video and captures photographs Some models may allow you to video conference and chat online using streaming video A Tostart the webcam from the Start screen type camera and then select Camera from the list
55. ion 1 Power connector Connects an AC adapter 2 AC adapter light e On The AC adapter is connected and the battery is charged e Off The computer is using battery power 3 RJ 45 network jack Connects a network cable 4 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 6 USB 3 0 ports 2 Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 7 Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out Left side 7 8 r j j SS See eee e or l H i i i 3 Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the compute
56. ion and more use this table Resource Contents Setup Instructions e Overview of computer setup and features Help and Support e A broad range of how to information and troubleshooting tips To access Help and Support from the Start screen type help and then from the Search window select Help and Support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Worldwide support e Online chat with an HP technician To get support in your language go to e Support telephone numbers http welcome hp com country us en wwcontact_us html e HP service center locations Safety amp Comfort Guide e Proper workstation setup To access this guide e Guidelines for posture and work habits that increase your comfort and decrease your risk of injury 1 From the Start screen type support and then select the HP Support Assistant app e Electrical and mechanical safety information 2 Select My computer and then select User guides or Go to http www hp com ergo Regulatory Safety and Environmental Notices e Important regulatory notices including proper battery disposal information To access this guide A From the Start screen type support and then select the HP Support Assistant app Limited Warranty e Specific warranty information about this computer To access this guide 1 From the Start screen typ
57. k Gf NOTE You can manually initiate Hibernation See Manually initiating and exiting Sleep on page 43 and Manually initiating and exiting Hibernation select models only on page 43 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external media card Ey NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation 42 Chapter6 Managing power Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways Close the display From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings click the Power icon and then click Sleep To exit Sleep Briefly press the power button If the display is closed open the display Press a key on the keyboard Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and your work returns to the screen Ef NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Manually initiating and exiting Hibernation select models only You can enable user initiated Hibernation and change other power settings and timeouts using Powe
58. mouse external setting preferences 26 mute light identifying 10 N network jack identifying 7 21 O operating environment 69 optical drive identifying 6 7 20 original system recovery 67 P passwords Setup Utility BIOS 59 Windows 59 ports HDMI 7 21 23 Miracast 24 USB 2 0 6 USB 3 0 7 21 power battery 44 power button identifying 11 power connector identifying 7 power lights identifying 6 10 product name and number computer 14 public WLAN connection 18 R recovery discs 65 68 HP Recovery Manager 67 media 68 options 66 starting 68 supported discs 65 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 68 regulatory information regulatory label 14 wireless certification labels 14 restore Windows File History 66 right edge swipe 38 RJ 45 network jack identifying 7 21 rotating TouchPad gesture 31 S scrolling TouchPad gesture 28 security cable lock installing 61 security cable slot identifying 7 security wireless 17 serial number 14 serial number computer 14 service labels locating 14 setting password protection on wakeup 43 setup of WLAN 17 Setup Utility BIOS passwords 59 shipping the computer 57 shutdown 48 Sleep exiting 43 initiating 43 slots memory card reader 7 security cable 7 software Disk Cleanup 52 Disk Defragmenter 52 software updates installing 60
59. n To open the Intel Media Share app from the Start screen type Intel WiDi Media Share Follow the on screen instructions to flick and share your media files to a secondary display device Using video 25 5 Navigating the screen You can navigate the computer screen in the following ways e Touch gestures e Keyboard and mouse Touch gestures can be used on your computer s TouchPad or on a touch screen select models only EY NOTE An external USB mouse purchased separately can be connected to one of the USB ports on the computer Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements You can customize the touch gestures by changing settings button configurations click speed and pointer options You can also view demonstrations of TouchPad gestures From the Start screen type control panel select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse XQ TIP Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse Ey NOTE TouchPad gestures are not supported in all apps 26 Chapter 5 Navigating the screen Tapping To make an on screen selection use the tap function on the TouchPad e Point to an item
60. n and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Connecting to a wired network Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 18 Chapter 3 Connecting to a network 2 Plug the other end of the network cable into a network wall jack 2 or router E NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer
61. naging power 7 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition by using tools like Disk Defragmenter and Disk Cleanup This chapter also includes ways to update programs and drivers steps to clean the computer and tips for traveling with or shipping the computer Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup Handling drives Observe these precautions when handling drives Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down Before handling a drive discharge static electricity by touching a grounded surface Do not touch the connector pins on a removable drive or on the computer Do not use excessive force when inserting a drive into a drive bay If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Remove media from a drive before removing the
62. nal mouse Top Component 1 l Power light LJ O E o D Description e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 d ei Mute light 10 Chapter 2 Getting to know your computer e Amber Computer sound is off e Off Computer sound is on Buttons and speakers Component 1 l Power button 5 LI O E LI D Description When the computer is off press the button to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and
63. nd bring new features and options to your computer For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they become available If you would like to update your program and drivers follow these instructions 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer Updating programs and drivers 55 e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product
64. ne whether a drive is currently protected or whether it is parked view the icon on the Windows desktop in the notification area at the far right of the taskbar or in the Mobility Center Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented A fragmented drive means data on your drive is not contiguous sequential and because of this the hard drive works harder to locate files thus slowing down the computer Disk Defragmenter consolidates or physically reorganizes the fragmented files and folders on the hard drive so that the system can run more efficiently NOTE Itis not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type disk 3 Follow the on screen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the compu
65. nformation Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up restoring and recovering on page 65 Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see Getting to know your computer on page 5 1 Loop the security cable lock around a secured object 2 Insert the key 1 into the security cable lock 2 3 Insert the security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key kb 1 go ef 4 Remove the key and keep it in a safe place Securing your wireless network 61 9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup U
66. nformation from the Start screen type help and then select Help and Support Sharing data and drives and accessing software When your computer is part of a network you are not limited to using only the information that is stored in your computer Network computers can exchange software and data with each other NOTE When a disc like a DVD movie or game is copy protected it cannot be shared To share folders or content on the same network 1 From the Windows desktop open File Explorer 2 From This PC click a folder with content you want to share Select Share from the navigation bar at the top of the window and then click Specific people 3 Type a name in the File Sharing box and then click Add 4 Click Share and then follow the on screen instructions To share drives on the same network 1 From the Windows desktop right click the network status icon in the notification area at the far right of the taskbar 2 Select Open Network and Sharing Center Under View your active networks select an active network 4 Select Change advanced sharing settings to set sharing options for privacy network discovery file and printer sharing or other network options Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point E NOTE The terms wireless router and wireless acce
67. on you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 3 Click Settings click the Power icon and then click Shut down Right click the Start button in the lower left corner of the screen select Shut down or sign out and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided e Press cirl alt delete click the Power icon and then select Shut Down e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power e On models with a user replaceable battery remove the battery Hybrid Graphics and AMD Dual Graphics select models only Select computers are equipped with either the Hybrid Graphics feature or the AMD Dual Graphics feature eek E NOTE To determine whether Hybrid Graphics or AMD Dual Graphics is installed on your computer see your notebook graphics processor configuration and software Help Both Hybrid Graphics and AMD Dual Graphics offer two modes for processing graphics e High Performance mode Applications assigned to this mode run on the higher performance graphics processing unit GPU for optimal performance e Power S
68. on the screen and then tap one finger on the TouchPad zone to make a selection Double tap an item to open it Using the TouchPad and gestures 27 Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right 28 Chapter 5 Navigating the screen 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Au Using the TouchPad and gestures 29 2 finger click 2 finger click allows you to make menu selections for an object on the screen EY NOTE Using 2 finger click is the same action as using right click with the mouse e Place two fingers on the TouchPad zone and press down to open the options menu for the selected object 30 Chapter5 Navigating the screen Rotating select models only Rotating allows you to turn items such as photos e Point to an object and then anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock EY NOTE Rotate is intended for specific apps where you c
69. only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 65 e To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 65 e Ifthe HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http Awww hp com support select your country or
70. or information about connecting to AC power refer to the Setup Instructions poster provided in the computer box The computer does not use battery power when the computer is connected to AC external power with an approved AC adapter or an optional docking expansion device Z WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external AC power under any of the following conditions Z WARNING Do not charge the computer battery while you are onboard aircraft e When charging or calibrating a battery e When installing or modifying system software e When writing information to a disc select models only e When running Disk Defragmenter on computers with internal hard drives e When performing a backup or recovery When you connect the computer to external AC power e The battery begins to charge e The screen brightness increases e The power meter icon on the Windows desktop changes appearance When you disconnect external AC power the following events occur e The computer switches to battery power e The screen brightness automatically decreases to save battery life e The power meter icon on the Windows desktop changes appearance Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to A
71. performance For more information see Updating programs and drivers on page 55 Installing critical security updates CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can choose whether updates are installed automatically To change the settings from the Start screen type control panel and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Installing HP and third party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http www hp com support At this location you can also register to receive automatic update notifications when they become available 60 Chapter 8 Securing your computer and information If you have installed third party software after you purchased your computer regularly update the software Software companies provide software updates to their products to correct security problems and improve functionality of the software Securing your wireless network When you set up your wireless network always enable security features For more information see Protecting your WLAN on page 17 Backing up your software applications and i
72. r 2 WLAN antennas select models only Send and receive wireless signals to communicate with wireless local area networks WLANs 3 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs 4 Internal microphones Record sound 5 Webcam light On The webcam is in use 6 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app Chapter 2 Getting to know your computer Top TouchPad a 2 J Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes on page 32 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an exter
73. r Options 1 From the Start screen type power options then select Power options 2 In the left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 In the When I press the power button area select Hibernate 5 Click Save changes When the computer exits Hibernation the power lights turn on and your work returns to the screen NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 2 3 4 5 From the Start screen type power options then select Power options In the left pane click Require a password on wakeup Click Change Settings that are currently unavailable Click Require a password recommended Y NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 Click Save changes Initiating Sleep and Hibernation 43 Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining batte
74. r device to locate more information about assistive features 991 Gf NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday through Friday 6 a m to 9 p m Mountain Time If you are deaf or hard of hearing and use TRS VRS WebCapTel contact us if you require technical support or have accessibility questions by calling 877 656 7058 Monday through Friday 6 a m to 9 p m Mountain Time 72 Chapter 13 Accessibility Index Symbols Numerics 2 finger pinch zoom TouchPad gesture 29 37 A AC adapter 7 AC adapter testing 47 accessibility 72 action keys decrease screen brightness 40 Help and Support 40 identifying 12 increase screen brightness 40 next track or section 40 play pause resume 40 previous track or section 40 switch screen image 40 volume down 40 volume mute 40 volume up 40 wireless 40 airport security devices 51 AMD Dual Graphics 49 antivirus software using 60 assistive technologies supported 72 audio features testing 22 audio out headphone audio in microphone jack 6 21 B backing up software and information 61 backups 65 battery discharging
75. rder on page 68 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space dad 7 IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 65 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 68 Chapter 10 Backing up restoring and r
76. region and follow the on screen instructions daa 7 IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working Restore and recovery 67 To start HP Recovery Manager from the HP Recovery partition i IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer f NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot o
77. reless computer 3 EY NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet f N Ach e e Alo As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in configuring a wireless router see the information provided by your router manufacturer or your ISP NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer when connected to a hotspot limit your network activities to email that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotect
78. ry charge e To reveal the percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon e To use Power Options click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery has reached a low or critical battery level Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power The battery in the computer slowly discharges when the computer is off and unplugged from external power Computer battery life varies depending on power management settings programs running on the computer screen brightness external devices connected to the computer and other factors User replaceable battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP Z CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upsid
79. ry label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 14 Chapter 2 Getting to know your computer A Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point For more information about wireless technology the Internet and networking see the information and website links provided in Help and Support From the Start screen type help and then select Help and Support Using the wireless controls You can control the wirel
80. s you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary o Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances Traveling with or shipping your computer 57 8 Securing your computer and information Computer security is essential for protecting the confidentiality integrity and availability of your information Standard security solutions provided by the Windows operating system HP applications the non Windows Setup Utility BIOS and other third party software can help protect your
81. speakers connecting 22 identifying 11 20 storing a battery 46 supported discs recovery 65 system recovery 67 system restore point creating 65 T temperature 46 testing an AC adapter 47 testing audio features 22 Touch screen using 34 Touch screen gestures 38 39 edge swipe gestures 38 one finger slide 34 rotating 37 scrolling 36 tapping 36 TouchPad buttons 9 TouchPad gestures 2 finger pinch zoom 29 37 rotating 31 scrolling 28 TouchPad zone identifying 9 traveling with the computer 14 46 57 turning off the computer 48 U unresponsive system 48 USB 2 0 potrt identifying 6 USB 3 0 port identifying 7 USB 3 0 ports identifying 21 using external AC power 47 using passwords 58 V vents identifying 7 13 video 23 W webcam identifying 8 20 using 21 webcam light identifying 8 20 Windows File History 66 restoring files 66 system restore point 65 Windows key identifying 12 Windows passwords 59 Wireless Assistant software 15 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 Wireless Assistant software 15 wireless light 15 wireless network WLAN connecting 18 corporate WLAN connection 18 equipment needed 17 functional range 18 public WLAN connection 18 security 17 using 16 wireless network securing 61 WLAN antennas identifying 8 WLAN device 14 16 WLAN label 14 Index 75
82. ss point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless router to the modem and test the Internet service 16 Chapter 3 Connecting to a network da Ger NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wi
83. tart Recording and speak into the microphone 22 Chapter 4 Enjoying entertainment features 3 Save the file to your desktop 4 Open a multimedia program and play the recording To confirm or change the audio settings on your computer follow these steps 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV dach L IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions Connecting video devices by using an HDMI cable Ef NOTE To connect an HDMI device to your computer you need an HDMI cable sold separately To see the computer screen image on a high definition TV or monitor connect the high definition device according to the following instructions 1 Connect one end of the HDMI cable to the HDMI port on the computer HEMA amp 2 Connect the other end of the cable to the high definition TV or monitor 3 Press f4 to alternate the computer screen image between 4 display states
84. ter run more efficiently To run Disk Cleanup 1 From the Start screen select disk and then select Manage your apps to free up disk space 2 Follow the on screen instructions Adding or replacing memory modules Adding memory can help improve your computer s performance Your computer is like your physical work area The hard drive is the filing cabinet where you store your work and the memory is the desk where you work When your memory isn t big enough to hold all your work easily like a desk overflowing with work your productivity slows down A great solution to improve performance is to expand the amount of memory you have in your computer 52 Chapter 7 Maintaining your computer The computer has either one or two memory module slots The memory module slots are located on the bottom of the computer under the service door The memory capacity of the computer can be upgraded by adding a memory module or replacing the existing memory module in one of the memory module slots Ef NOTE Before adding or replacing a memory module make sure the computer has the most recent BIOS version and update the BIOS if needed See Updating the BIOS on page 62 Z CAUTION Failure to update the computer to the latest BIOS prior to installing or replacing a memory module may result in various system problems WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before
85. tility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 4 f NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System B OS can be revealed by pressing fntesc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 62 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes 62 Ch
86. ting system or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date An antivirus program may be preinstalled on your computer It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer For more information about computer viruses from the Start screen type support and then select the HP Support Assistant app Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two types of firewalls to consider e __ Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Windows and third party software installed on your computer should be regularly updated to correct security problems and improve software
87. und in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock da Gf NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps Using touch screen gestures select models only 37 Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings e Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms Left edge swipe The left edge swipe reveals your open apps so that you can switch to them quickly e Gently swipe your finger inward from the left edge of the display to switch between apps Without lifting your finger swipe back toward the left edge to reveal all open apps 38 Chapter5 Navigating the screen Top edge swipe and bottom edge swipe The top edge swipe or bottom edge swipe displays app command options that allow you to customize apps d L IMPORTANT When an app is open the top edge gesture varies depending on the app e Gently swipe your finger from the top edge or the bottom edge to reveal the app command options Using the keyboard and mouse The keyboard and mouse allow you to type select items scroll and to perform th
88. wired or wireless network See details in Connecting to a network on page 15 Become familiar with the computer hardware and software For more information see Getting to know your computer on page 5 and Enjoying entertainment features on page 20 Update or purchase antivirus software See Using antivirus software on page 60 Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 65 Fun things to do You know that you can watch a YouTube video on the computer But did you know that you can also connect your computer to a TV or gaming console For more information see Connecting video devices by using an HDMI cable on page 23 You know that you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 21 Visit the HP Apps Store 1 e Experience music the way the artist intended with deep controlled bass and clear pure sound See Using Beats Audio on page 22 e Use the TouchPad and the new Windows touch gestures for smooth control of images and pages of text See Using the TouchPad and gestures on page 26 2 Chapter 1 Starting right More HP resources You have already used Setup nstructions to turn on the computer and locate this guide To locate resources that provide product details how to informat

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