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HP 200 240 G3

1. 11 TOUGH PAG c 11 MAGES assesses Y 12 ln p 13 Cc T 14 Pa PS 15 LAD ONS RE RETE TD LUCILIO IULII 16 3 Mustrated parts catalog M m 19 Computer major components eorr cota ent canora ncs aee rae ce aee reap Y asan iaaa i r aia ane Ee iaiia taii Ea en 19 Display assembly subcomponents ccsscsscescessessccsesssessessseeseessecssecseceneessesseeseesaeessesseessessseseesaeeseesseesnseaees 27 Mass storage devices sssini ae ERR SEN RES RERO cue pU e beg ba ea eR eS ener e eaa aaa eR UNE RENTRER RE EE eai 29 Miscellaneous parts tette E tee rtt e eere Pa Dess ee coe E rix Re up i rE E nee e uu Ne SR URN 29 Sequential part number listing eee sessi s eee eee eene enne nnne nnns nnne nnne nn snn sena sta se this nn sense tasses stans sss sa sanas 30 4 Removal and replacement procedures 1 eee e eee e eee ee eee sees ee eee eese e eese eee s e eese esee esee ese eese eese eese ee 45 Preliminary replacement requirements ccccscsscesscssesssessesseesssessesoeesecessesseessesesessessessecseseseeseessesaeesse
2. 67 FAG NIV me E 68 VEDI M 71 Power connector cabloe 5 trece eerte ete epa te e eene redet codec eec epe acera on et euer eei n ra SEKENKE epu eee 73 e 74 Display ASS mbl yy aa cc cscecc 76 Cnr 83 EIL CIEN REL E Et m E E EE E 89 Heatsink ASSEMBLY AE 91 RIG Datt er M 94 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 sssssssscccccssssssseenceeees 97 Starting Setup Utility BIOS ecssssssescesssssscsessssescsesecseseseseesesesessecesesesseccssssssesesesecsesesesecsesesesscaeaeseseeneas 97 BREITES EAS 97 Determining the BIOS version cesccsscsssssscssessseesscssesssecsesseeseeseesssesseessesssesessssessseseesseeseeessessses 97 Downloading a BIOS update lees sese eee eene en eene nn sene nn st rns tanen stas trn stas e nns nns snas 98 Using HP PC Hardware Diagnostics UEFI cssssscssssecessssescsessssesesesseseseseceesseecsessseesesenscsesesteaeseseeaeaesneneaeaes 98 Downloading HP PC Hardware Diagnostics UEFI to a USB device ccescsses
3. Description Spare part number Top cover for use in black HP 14 and Compaq 14 models includes touchpad 757613 001 Top cover for use in gray HP 14 and Compaq 14 models includes touchpad 758618 001 Top cover for use in white HP 14 and Compaq 14 models includes touchpad 758911 001 Top cover for use in red HP 14 and Compaq 14 models includes touchpad 758912 001 Top cover for use in blue HP 14 and Compaq 14 models includes touchpad 758913 001 Top cover for use in silver HP 14 and Compaq 14 models includes touchpad 760247 001 Top cover for use in HP 245 G3 models 758618 001 Top cover for use in HP 240 246 G3 models 773067 001 Before removing the top cover follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 To remove the top cover 1 Position the computer upside down Chapter 4 Removal and replacement procedures 2 Remove the nine Phillips PM2 5x8 0 screws that secure the top co
4. Category Description HP HP HP HP CPQ14 CPQ14 240 246 245 Inte AMD G3 G3 Product name HP 14 Notebook PC v y Compaq 14 Notebook PC v v HP 240 G3 Notebook PC v HP 245 G3 Notebook PC y HP 246 G3 Notebook PC y Processors Intel 5th generation processors V V Intel Core ib 5200U 2 2 GHz SC turbo up to 2 7 GHz 3 MB L3 Cache 1600MHz Intel Core i3 5010U 2 1 GHz 3 MB L3 Cache 1600MHz Intel Core i3 5005U 2 0 GHz 3 MB L3 Cache 1600MHz Intel 4th generation processors Intel Core i3 4030U 1 9GHz 3 MB L3 Cache 1600MHz Intel Core i5 4210U 1 7 GHz 3 MB L3 cache 1600 MHz Intel Core i3 4010U 1 7 GHz 3 MB L3 cache 1600 MHz Intel Core i3 4005U 1 7 GHz 3 MB L3 Cache 1600MHz Intel Core i3 3217U 1 8GHz 3 MB L3 Cache 1600MHz Intel Bay Trail M processors Intel Pentium N3540 2 16 GHz SC turbo up to 2 66 GHz 2 MB L2 Cache 1333MHz Intel Pentium N3530 2 58 GHz 2 MB L2 Cache 1333MHz Intel Pentium N3520 2 17 GHz 2 MB L2 Cache 1333MHz Intel Celeron N2840 2 58 GHz SC turbo up to 2 58 GHz 2 MB L2 Cache 1333MHz Intel Celeron N2830 2 42 GHz 2 MB L2 Cache 1333MHz Intel Celeron N2815 1 86 GHz 1 MB L2 Cache 1066MHz AMD processors Vv Vv A8 6410 2 0GHz up to 2 4GHz 2MB L2 Quad 15W Max DDR3L 1600 A4 6310 1 8GHz 2MB L2 Quad 15W Max DDR3L 1600 A4 6210 1 8GHz 2MB L2 Quad 15W Max DDR3L 1600 E2 6110 1 5GHz 2MB L2 Quad 15W Max DDR3L 1600 E1 6010 1 35GHz 1MB L2 Dual 10W Max DDR3L 1333
5. 106 Determining the BIOS version ccssccsscssscsscssscsssesssssssscessseseseseesssesseesseessesseeeseeeneeseeeseeeeseeasees 106 Downloading a BIOS update cscsssssssessscssceseesssesseeseessesseesseecseecseesseeeeesseeseesseeseseseesseeseesass 107 Using HP PC Hardware Diagnostics UEFI sccsssssscssssssescsessssescsesssseseseseesesceeseeseaesesseseaesesteseaeseeseaeseseeatans 107 Downloading HP PC Hardware Diagnostics UEFI to a USB device eee 108 LECSDDGIDCIDI DECEDERE 109 Computer specifications eese eeeeeee eee eee eene en enne rarna e Torre sE EE AEE NET tane ESERE esas tans sess s sss s esse ss CESE rases Eit 109 35 6 cm 14 0 in display specifications cscsscscssessesessesessesessessssessesessessssessesessesessessesescesesseseesessesesseaeees 110 Hard drive specifications csscsscssscsscessessssssessessseesescessscessessesssecsessessssecsecsseeseescseseeasesseeseesseesseseeeseeeneaes 111 DVD RW SuperMulti DL Drive specifications sees sese eese eene nnn nnne nn nnns nn nnns nnns nnsens 112 9 Backing up restoring and recovering in Windows 8 cc eee eee Lee eee eee eese eee eene eee eese eee seen eau 113 Creating recovery media and backups eese eeeseesee eene nennen nnns enn nnns nnns tnnt na stans nasi tasses stas sns stas snas 113 Creating HP Recovery medi
6. 6 The flexible cord must be Type HVCTF 3X1 25mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 Vac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 133 134 Chapter 13 Power cord set requirements 14 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 135 136 Chapter 14 Recycling Index A ACadapter 9 action keys identifying 14 antennas illustrated 28 removing 81 82 spare part number 33 39 audio product description 4 audio out headphone audio in microphone jack 9 B backup 123 backups 113 117 base enclosure illustrated 26 spare part number battery illustrated 26 removing 49 spare part number 31 battery bay identifying 15 battery lock and unlock latch identifying 15 battery
7. 35 6 cm 14 0 in HD WLED BrightView 1366x768 display slim SVA typical brightness 200 nits for eTP2 touch solution only Touchscreen multitouch enabled Chapter 1 Product description Category Description HP CPQ14 Intel Supports LVDS HP CPQ14 AMD HP 240 246 G3 HP 245 G3 Memory 2 customer accessible upgradable memory module slot Vv Supports dual channel memory DDR3L 1600 MHz Single Channel Support DDR3L 1333 MHz Single Channel Support DDR3 1600 downgrade to DDR3 1333 DDR3L 1066 MHz Single Channel Support DDR3 1600 downgrade to DDR3 1066 Supports up to 16 GB of system RAM in the following configurations e 16384 MB total system memory 8192x2 e 12288 MB total system memory 8192 4096 e 8192 MB total system memory 8192x1 e 8192 MB total system memory 4096x2 e 6144 MB total system memory 409642048 e 4096 MB total system memory 4096x1 e 4096 MB total system memory 2048x2 e 2048 MB total system memory 2048x1 1 customer accessible upgradable memory module slot Supports single channel memory DDR3L 1600 MHz Single Channel Support DDR3L 1333 MHz Single Channel Support DDR3 1600 downgrade to DDR3 1333 Supports up to 8 GB of system RAM in the following configurations e 8192 MB total system memory 8192x1 e 4096 MB total system memory 4096x1 e A 2048 MB total system memory 2048x1 Hard drives Optical drive Supports 6 35 cm 2 5 in ha
8. A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 99 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE Ifyou need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device ET NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp www hp com go techcenter pcdiags 2 Clickthe UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 99 100 Chapter 5 Using Setup Utility BIOS and HP
9. AMD A6 5200 2 0GHz 2MB L2 1600MHz DDR3L Quad 25W 2 Category Description HP CPQ14 Intel AMD A4 5000 1 5GHz 2MB L2 1600MHz DDR3L Quad 15W AMD E2 3800 1 3GHz 2MB L2 1600MHz DDR3L Quad 15W A4 5050 Quad core Processor 1 55GHz E1 2150 Dual core Processor 1 05GHz HP CPQ14 AMD HP 240 246 G3 HP 245 63 Chipset Intel Lynx Point LP PCH V Intel HM76 Express Chipset Intel Bay Trail M Integrated SOC FCH Graphics Internal graphics V Intel HD Graphics 5500 5th generation processors Intel HD Graphics 4400 4th generation processors Intel HD Graphics Bay Trial processors HP 246 G3 models offer only external graphics External graphics Nvidia 820M N15V GM 1 GB or 2 GB VRAM GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI Internal Graphics AMD Radeon HD 8400 Graphics AMD Radeon HD 8330 Graphics AMD Radeon HD 8210 Graphics AMD Radeon R5 Graphics AMD Radeon R3 Graphics AMD Radeon R2 Graphics Switchable Discrete Graphics AMD Sun LE 18W Radeon HD 8570M with up to 1024MB of dedicated video memory support for A4 6300 A4 5050 E1 6010 AMD Sun LE 18W RadeonT HD 8570M with up to 2048MB of dedicated video memory support for A8 6500 A4 6300 E1 6050 A4 5000 A4 5050 E1 2100 Panel 35 6 cm 14 0 in high definition HD WLED SVA BrightView V 1366x768 display flat 3 6 mm typical brightness 200 nits
10. This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 oo ou 21 j meet MES 1 2 Exterimal component TECHN IGG ERO osc Sos eor cs ssa sive ck dca Se PP pA Te EP M EM IEED sese SERRA NN NE NEED M Par Se 7 DISD AY e 7 de 8 Je le 8 MOTE SIC Ie Aiud eeests 9 Dope
11. 2 3 Click Restore Destination and then select the destination to restore the files 4 Selectthe Optical Disk option 5 Under Restore Point click the time and date of the backup A NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive Backing up your information 123 A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc A NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer
12. From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 115 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 115 If you have not already created recovery media see Creating HP Recovery media on page 113 114 Chapter9 Backing up restoring and recovering in Windows 8 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 115 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Re
13. HP 14 Notebook PC Compaq 14 Notebook PC HP 240 G3 Notebook PC HP 245 G3 Notebook PC HP 246 G3 Notebook PC Maintenance and Service Guide Copyright 2014 Hewlett Packard Development Company L P AMD and Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Fourth Edition November 2014 First Edition March 2014 Document Part Number 764382 004 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details
14. Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 113 To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 113 If the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions Ur IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only Restore and recovery 115 1 Press f11 while the
15. 11 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e Atregularly scheduled times e Before the computer is repaired or restored e X Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 ClickStorage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box A NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore Click Backup Source and then select the location of the backup files
16. 784981 601 System board for use in touch screen models with an Intel Core i3 4030U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Professional 788003 001 System board for use in non touch screen models with an Intel Pentium N3540 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models without Windows 8 788003 501 System board for use in non touch screen models with an Intel Pentium N3540 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Standard 788003 601 System board for use in non touch screen models with an Intel Pentium N3540 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Professional 788004 001 System board for use in non touch screen models with an Intel Celeron N2840 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models without Windows 8 788004 501 System board for use in non touch screen models with an Intel Celeron N2840 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Standard 788004 601 System board for use in non touch screen models with an Intel Celeron N2840 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Professional Sequential part number listing 41 42 Spare part Description number 788208 001 System board for use in touch screen models with an Int
17. e Keyboard see Keyboard on page 57 e Top cover see Top cover on page 60 e WLAN module see WLAN module on page 71 e USB board see USB board on page 67 e Harddrive see Hard drive on page 68 e System board see System board on page 83 To remove the speakers 1 The right speaker was removed when removing the hard drive Hard drive on page 68 2 Remove the two Phillips broadhead PM2 0x2 0 screws 1 that secure the left speaker to the computer Component replacement procedures 89 3 Lift the speakers from the base enclosure 2 A NOTE Note the rubber gaskets around each screw When installing the speakers make sure the gaskets are installed correctly Reverse this procedure to install the speakers 90 Chapter 4 Removal and replacement procedures Heat sink assembly ET NOTE Theheat sink assembly spare part kit includes replacement thermal materials Description Spare part number Heat sink for use in models with Intel processors and discrete graphics 757602 001 Heat sink for use in models with Intel processors and UMA graphics 757603 001 Heat sink for use in models with Intel Pentium and Celeron processors and UMA graphics 766504 001 Heat sink for use in models with an Intel Core i3 3217U processor and UMA graphics 766503 001 Heat sink for use in models with an Intel Core i3 3217U processor and discrete graphics 766502 001 Heat sink for use in models with AM
18. 2100 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 762429 001 e Windows 8 Standard 762429 501 HP 245 G3 models AMD A4 5000 processor and 1 GB of discrete graphics memory without a touch screen e Without Windows 8 766011 001 e Windows 8 Standard 766011 501 e Windows 8 Professional 766011 601 Chapter 4 Removal and replacement procedures Description Spare part number AMD A6 6310 processor and UMA graphics memory with a touch screen e Without Windows 8 793101 001 e Windows 8 Standard 793101 501 e Windows 8 Professional 793101 601 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 5 Removethe following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 e Top cover see Top cover on page 60 e USB board see USB board on page 67 e Hard drive see Hard drive on page 68 A NOTE When replacing the system board be sure that the following components are removed from the defec
19. 27 Item Component Spare part number Touch screen HP 14 models 760106 001 Touch screen HP 245 G3 models 778156 001 4 Hinges left and right Non touch screen models 757605 001 Touch screen models 766585 001 5 Display cable includes display panel cable and webcam microphone cable Non touch screen models 757601 001 Touch screen models 757597 001 6 Antennas includes wireless antenna cables and transceivers Non touch screen models 757596 001 Touch screen models 766589 001 7 Display enclosure Models without a touch screen e For use in HP 240 246 and HP 245 G3 models 766896 001 e For use in HP 240 246 and HP 245 G3 models 766897 001 e Foruseinsilver HP 14 models 757604 001 e Forusein black HP 14 models 758603 001 e Forusein white HP 14 models 758604 001 e Foruseinred HP 14 models 758605 001 e Foruseinblue HP 14 models 758606 001 e Forusein gray Compaq 14 non touch screen models 758607 001 e Forusein gray Compaq 14 touch screen models 791174 001 Forusein gray HP 14 models 760102 001 Models with a touch screen e Foruseinblack HP 14 and Compaq 14 models 758608 001 e Forusein white HP 14 and Compaq 14 models 758609 001 e Foruseinred HP 14 and Compaq 14 models 758610 001 e Foruseinblue HP 14 and Compaq 14 models 758611 001 Foruseinsilver HP 14 and Compaq 14 models 760246 001 e For use in gray HP 14 and Compaq 14 models 760103 001 28 Cha
20. 4030U processor and 1 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models without Windows 8 779079 501 System board for use in non touch screen models with an Intel Core i3 4030U processor and 1 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard 779079 601 System board for use in non touch screen models with an Intel Core i3 4030U processor and 1 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Professional 779080 001 System board for use in non touch screen models with an Intel Core i3 4030U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models without Windows 8 779080 501 System board for use in non touch screen models with an Intel Core i3 4030U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard 779080 601 System board for use in non touch screen models with an Intel Core i3 4030U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Professional 784981 001 System board for use in touch screen models with an Intel Core i3 4030U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models without Windows 8 784981 501 System board for use in touch screen models with an Intel Core i3 4030U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard
21. 8 762240 501 System board for use in non touch screen models with an Intel Core i5 5200U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard 762240 601 System board for use in non touch screen models with an Intel Core i5 5200U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Professional 762421 001 System board for use in models with an AMD E2 3800 processor with UMA graphics without a touch screen and without Windows 8 762421 501 System board for use in models with an AMD E2 3800 processor with UMA graphics without a touch screen with Windows 8 Standard 762421 601 System board for use in models with an AMD E2 3800 processor with UMA graphics without a touch screen with Windows 8 Professional 762422 001 System board for use in models with an AMD A6 5200 processor with UMA graphics without a touch screen without Windows 8 762422 501 System board for use in models with an AMD A6 5200 processor with UMA graphics without a touch screen with Windows 8 Standard 762422 601 System board for use in models with an AMD A6 5200 processor with UMA graphics without a touch screen with Windows 8 Professional 762423 001 System board for use in models with an AMD A6 5200 processor with UMA graphics with a touch screen with a touch screen without Windows 8 762423 501 System board for use in models with
22. ELS SA ot i op Reverse this procedure to reassemble and install the optical drive 54 Chapter 4 Removal and replacement procedures Service cover Description Spare part number Service cover 758616 001 Before removing the service cover follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 To remove the service cover 1 Loosen the Phillips service cover screw 1 2 Lift up and remove the service cover 2 Reverse this procedure to install the service cover Component replacement procedures 55 56 Memory module Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 001 4 GB PC3L 12800 1600 MHz 691740 001 2 GB PC3L 12800 1600 MHz 691739 001 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first un
23. Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components 102 Chapter6 Using Setup Utility BIOS and System Diagnostics in Windows 7 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive ET NOTE Todownload the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 103 b Hard drive c BIOS When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions EY NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Opti
24. For use in models with AMD processors and UMA graphics 766568 001 10 System board includes replacement thermal materials All Intel system boards use the following part numbers XXXXXX 001 Without the Windows operating system XXXXXx 501 Windows 8 1 Standard XXXXxx 601 Windows 8 1 Professional HP 14 Compaq 14 and HP 240 246 G3 models with Intel processors NOTE HP 246 G3 models offer only discrete graphics Non touch screen models with an Intel Core i5 5200U processor and 2 GB of discrete graphics 762240 xxx Non touch screen models with an Intel Core i3 5010U processor and 2 GB of discrete graphics 801857 xxx Non touch screen models with an Intel Core i3 5010U processor and UMA graphics 801855 xxx Non touch screen models with an Intel Core i3 5005U processor and 2 GB of discrete graphics 791095 xxx Non touch screen models with an Intel Core i3 5005U processor and 1 GB of discrete graphics 791094 xxx Non touch screen models with an Intel Core i3 5005U processor and UMA graphics 791093 xxx Non touch screen models with an Intel Core i5 4210U processor and UMA graphics 755835 xxx Non touch screen models with an Intel Core i3 4030U processor and 2 GB of discrete graphics 779080 xxx Non touch screen models with an Intel Core i3 4030U processor and 1 GB of discrete graphics 779079 xxx Non touch screen models with an Intel Core i3 4030U processor and UMA graphics 779078 xxx Non touch screen models with an Intel Core i3 4010U processor and 1 GB of discrete
25. Intel Core i3 3217U processor and UMA graphics in HP 240 G3 models with Windows 8 Standard 766645 601 System board for use in non touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 240 G3 models with Windows 8 Professional 766646 001 System board for use in non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics in HP 240 246 G3 models without Windows 8 766646 501 System board for use in non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics in HP 240 246 G3 models with Windows 8 Standard 766646 601 System board for use in non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics in HP 240 246 G3 models with Windows 8 Professional 766896 001 Display enclosure for use in HP 240 246 and HP 245 G3 models 766897 001 Display enclosure for use in HP 240 246 and HP 245 G3 models 766898 001 Base enclosure for use in HP 240 246 and HP 245 G3 includes left and right rear covers and lock bracket 766899 001 DVD RW Double Layer SuperMulti Drive for use in HP 240 246 and 245 G3 models 766900 001 Display bezel for use with HP 245 G3 models 773067 001 Top cover for use in HP 240 246 G3 models includes touchpad 773153 001 System board for use in touch screen models with an Intel Core i3 4005U processor and UMA graphics in HP 14 and Compag 14 models without Windows 8 773153 501 System board for use in touch screen models w
26. Windows 8 Professional 762424 601 AMD E1 2100 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 762429 001 e Windows 8 Standard 762429 501 HP 245 G3 models AMD A4 5000 processor and 1 GB of discrete graphics without a touch screen e Without Windows 8 766011 001 e Windows 8 Standard 766011 501 e Windows 8 Professional 766011 601 AMD A6 6310 processor and UMA graphics memory with a touch screen e Without Windows 8 793101 001 e Windows 8 Standard 793101 501 e Windows 8 Professional 793101 601 Heat sink assembly includes replacement thermal materials 11 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 005 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter for use in Brazil 712639 205 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 005 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 753077 005 12 USB board includes cable 757608 001 13 Speakers includes left and right speakers and cable 757612 001 14 Optical drive DVD RW Double Layer SuperMulti For use in HP 14 and Compaq 14 models 757606 001 For use in HP 240 246 and 245 G3 models 766899 001 15 Hard drive SATA does not include bracket NOTE The hard drive bracket is available using spare part number 758615 001 1 GB 5400 rpm 778192 005 750 GB 5400 rpm HP 14 and Compaq 14 models only 778190 001 750 GB 5400 rpm HP 240 24
27. a touch screen left and right 757605 001 Hinges for use in models with a touch screen left and right 766585 001 76 Chapter 4 Removal and replacement procedures Description Spare part number Webcam microphone module HD 757614 001 Webcam microphone module VGA 781623 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 e Topcover see Top cover on page 60 e Fan seeFanon page 74 To remove the display assembly 1 Disconnect the display panel cable from the system board 1 and remove the cable from the routing channel in the left side of the base enclosure a Release the wireless antenna cables from the WLAN module 2 and remove the cables from the routing channel in the right side of the base enclosure A CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in dam
28. as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy AN CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If
29. board 1 Position the computer upright Lift the ZIF connector 1 and then disconnect the USB board cable from the system board 2 Remove the Phillips PM2 5x3 0 screw 3 that secures the USB board to the base enclosure Remove the USB board 4 Pow oN Reverse this procedure to install the USB board Component replacement procedures 67 Hard drive E NOTE The hard drive spare part kit does not include the hard drive bracket Description Spare part number 1 GB 5400 rpm 778192 005 750 GB 5400 rpm HP 14 and Compaq 14 models only 778190 005 750 GB 5400 rpm HP 240 246 and HP 245 G3 models only 634250 005 500 GB 5400 rpm HP 14 and Compag 14 models only 778188 005 500 GB 5400 rpm HP 240 246 and HP 245 G3 models only 669299 005 500 GB 5400 rpm 7 mm HP 240 246 G3 models only 683802 005 Hard Drive Hardware Kit includes bracket and screws 758615 001 Before removing the hard drive follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Service cover se
30. board for use in non touch screen models with an Intel Celeron N2815 processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Standard 755838 601 System board for use in non touch screen models with an Intel Celeron N2815 processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Professional 757596 001 Antennas for use in non touch screen models includes wireless antenna cables and transceivers 757597 001 Display cable for use in touch screen models includes display panel cable and webcam microphone cable 757598 001 Base enclosure for use in HP 14 and Compaq 14 includes left and right rear covers and lock bracket 757599 001 Display bezel for use with HP 14 models 757600 001 Display bezel for use with Compaq 14 models 757601 001 Display cable for use in non touch screen models includes display panel cable and webcam microphone cable 757602 001 Heat sink assembly for use in models with Intel processors and discrete graphics includes replacement thermal materials 757603 001 Heat sink assembly for use in models with Intel processors and UMA graphics includes replacement thermal materials 757604 001 Display enclosure for use in silver HP 14 models 757605 001 Hinges for use in models without a touch screen left and right 757606 001 DVD RW Double Layer SuperMulti Drive for use in HP 14 and Compaq 14 models 757607 001 Power button board includes cable Sequential part number listing 33 Spare
31. computer boots or Press and hold f11 as you press the power button 2 Choose your keyboard layout 3 Select Troubleshoot from the boot options menu 4 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer A NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 116 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free
32. is also useful if you ever choose to recover the original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup 334 E NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer e Asystem recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system restore point on page 120 and partial restores see Restoring specific files on page 120 try them before usin
33. software or hardware o Periodically whenever the computer is running normally e System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Clickthe System Protection tab 4 Click Create and follow the on screen instructions To restore see Restoring to a previous system restore point on page 120 Backing up system and personal information Your computer stores information that is important to you such as files emails and photos and you will want to keep that information even if you download a virus or the system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis 118 Chapter 10 Backing up restoring and recovering in Windows 7 Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter yo
34. the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 in some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips 5 Whatis meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data 6 Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 129 130 Chapter 12 Statement of Volatility 13 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased P
35. up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option the Windows option to remove everything and reinstall Windows or the HP Recovery Manager option So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 113 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 116 Chapter9 Backing up restoring and recovering in Windows 8 10 Backing up restoring and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed Creating backups T Use HP Recovery Manager to create recovery media immediately after you set up the working computer As you add hardware and software programs create system restore points As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A syste
36. use in the Czech Republic and Slovakia 757922 FL1 Before removing the keyboard follow these steps 4 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 49 To remove the keyboard 1 Position the computer upside down with the front toward you Component replacement procedures 57 2 Removethe two Phillips PM2 5x5 0 screws that secure the keyboard to the computer ep lle 0 0 0 0 0 0 0 0 0 3 Position the computer upright with the front toward you 4 Lift to rotate up the top of the keyboard 1 and then lift the keyboard 2 to disengage it from the computer A NOTE You may need to use a flat tool to pry up under the top of the keyboard to disengage it 58 Chapter 4 Removal and replacement procedures 5 Rotate the keyboard over onto the palm rest 1 and the lift the ZIF connector 2 and disconnect the keyboard cable from the system board 3 Reverse this procedure to install the keyboard Component replacement procedures 59 Top cover 60 ET NOTE The top cover spare part kit includes the TouchPad
37. 0 1600 MHz 709848 005 Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter 710412 001 65 W non PFC EM HP Smart AC adapter 714657 001 65 W non PFC EM HP Smart AC adapter for use in the People s Republic of China and India only 712639 205 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter for use in Brazil 740715 001 4 cell 41 Whr 2 8 Ah Li ion battery 741427 001 45 W non PFC non slim HP Smart AC adapter for use in all countries and regions except for the People s Republic of China and India 746641 001 3 cell 31 Whr 2 8 Ah Li ion battery 753077 005 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 753894 001 Fan 755530 001 Power cord for use in North America 3 pin black 1 00 m 755530 011 Power cord for use in Australia 3 pin black 1 00 m 755530 021 Power cord for use in Europe 3 pin black 1 83 m 755530 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 755530 061 Power cord for use in Italy 3 pin black 1 00 m 755530 081 Power cord for use in Denmark 3 pin black 1 00 m 755530 111 Power cord for use in Switzerland 3 pin black 1 00 m 755530 201 Power cord for use in Thailand 3 pin black 1 00 m 755530 202 Power cord for use in Brazil 3 pin black 1 00 m 755530 291 Power cord for use in Japan 3 pin black 1 00 m Sequential part number listing 31 Spare part Description number 755530 AA1 Power cord for use in the People s Republic of China 3 pin bla
38. 0 processor with UMA graphics memory and a touch screen e Without Windows 8 762423 001 e Windows 8 Standard 762423 501 AMD A4 5050 processor with UMA graphics without a touch screen Component replacement procedures 85 86 Description Spare part number e Without Windows 8 762425 001 e Windows 8 Standard 762425 501 AMD A4 5050 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 762430 001 e Windows 8 Standard 762430 501 AMD A4 5050 processor with 1 GB of discrete graphics memory without a touch screen e Without Windows 8 762428 001 e Windows 8 Standard 762428 501 AMD A4 5000 processor with UMA graphics without a touch screen e Without Windows 8 762427 001 e Windows 8 Standard 762427 501 e Windows 8 Professional 762427 601 AMD A4 5000 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 762431 001 e Windows 8 Standard 762431 501 AMD E2 3800 processor with UMA graphics without a touch screen e Without Windows 8 762421 001 e Windows 8 Standard 762421 501 e Windows 8 Professional 762421 601 AMD E1 2150 processor with UMA graphics without a touch screen e Without Windows 8 762426 001 e Windows 8 Standard 762426 501 AMD E1 2100 processor with UMA graphics without a touch screen e Without Windows 8 762424 001 e Windows 8 Standard 762424 501 e Windows 8 Professional 762424 601 AMD E1
39. 12 001 Top cover for use in red models includes touchpad 758913 001 Top cover for use in blue HP 14 and Compaq 14 models includes touchpad 759981 001 RTC battery 760102 001 Display enclosure for use in gray HP 14 and Compaq 14 HP models without a touch screen 760103 001 Display enclosure for use in gray HP 14 and Compaq 14 models with a touch screen 760104 001 Power connector cable 760105 001 Raw display panel for use in HP 14 and Compaq 14 models non touch screen Sequential part number listing 35 Spare part Description number 760106 001 Raw display panel for use in HP 14 models touch screen 760246 001 Display enclosure for use in silver HP 14 and Compaq 14 models with a touch screen 760247 001 Top cover for use in silver models includes touchpad 762239 001 System board for use in touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 14 and Compaq 14 models without Windows 8 762239 501 System board for use in touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Standard 762239 601 System board for use in touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Professional 762240 001 System board for use in non touch screen models with an Intel Core i5 5200U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models without Windows
40. 2 501 e Windows 8 Professional 762422 601 AMD A6 5200 processor with UMA graphics memory and a touch screen e Without Windows 8 762423 001 e Windows 8 Standard 762423 501 AMD A4 5050 processor with UMA graphics without a touch screen e Without Windows 8 762425 001 e Windows 8 Standard 762425 501 AMD A4 5050 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 762430 001 e Windows 8 Standard 762430 501 AMD A4 5050 processor with 1 GB of discrete graphics memory without a touch screen e Without Windows 8 762428 001 e Windows 8 Standard 762428 501 AMD A4 5000 processor with UMA graphics without a touch screen e Without Windows 8 762427 001 e Windows 8 Standard 762427 501 e Windows 8 Professional 762427 601 AMD A4 5000 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 762431 001 e Windows 8 Standard 762431 501 AMD E2 3800 processor with UMA graphics without a touch screen e Without Windows 8 762421 001 e Windows 8 Standard 762421 501 e Windows 8 Professional 762421 601 AMD E1 2150 processor with UMA graphics without a touch screen e Without Windows 8 762426 001 e Windows 8 Standard 762426 501 AMD E1 2100 processor with UMA graphics without a touch screen Chapter3 Illustrated parts catalog Item Component Spare part number e Without Windows 8 762424 001 e Windows 8 Standard 762424 501 e
41. 3 spare part number 21 32 33 40 system recovery 115 120 system restore point creating 113 system restore points 118 creating 118 T tools required 45 top cover illustrated 20 removing 60 spare part number 34 TouchPad buttons 11 TouchPad button board removing 66 spare part number 21 34 66 TouchPad zone identifying 11 transporting guidelines 47 traveling with the computer 17 U USB 2 0 ports identifying 8 USB 3 0 port identifying 9 USB board removing 67 spare part number 25 34 USB legacy support 105 V vents identifying 9 15 video product description 4 w webcam identifying 7 webcam light identifying 7 webcam microphone cable illustrated 28 removing 51 79 80 spare part number 33 webcam microphone module illustrated 27 removing 51 79 spare part number Windows File History 114 restoring files 114 system restore point 113 Windows Backup and Restore restoring files 120 Windows key identifying 14 wireless antennas illustrated 28 removing 81 82 spare part number 33 39 wireless certification label 17 wireless light 12 wireless product description 4 WLAN antennas identifying 7 WLAN device 17 WLAN label 17 WLAN module illustrated 25 removing 71 spare part number 31 workstation guidelines 47 34 50 77 Index 139 140 Index
42. 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 30 Chapter3 Illustrated parts catalog Spare part Description number 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Africa 3 pin black 1 83 m 490371 AR1 Power cord for use in South Korea 3 pin black 1 83 m 490371 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 683802 005 500 GB 5400 rpm 7 mm HP 240 246 G3 models only does not include cable or bracket 634250 005 750 GB 5400 rpm hard drive HP 240 246 and HP 245 G3 models only does not include cable or bracket 669299 005 500 GB 5400 rpm hard drive HP 240 246 and HP 245 G3 models only does not include cable or bracket 675794 005 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 690020 005 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 691739 001 2 GB memory module PC3L 12800 1600 MHz 691740 001 4 GB memory module PC3L 12800 1600 MHz 693374 001 8 GB memory module PC3L 1280
43. 3894 001 A NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 e Top cover see Top cover on page 60 To remove the fan 1 Position the computer upright and open it 2 Disconnect the fan cable 1 from the bottom of the system board 3 Remove the two Phillips PM1 0x4 0 screws 2 that secur
44. 4 Compaq 14 and HP 240 G3 models with Windows 8 Professional 790212 001 System board for use in non touch screen models with an Intel Celeron N2820 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models without Windows 8 790212 501 System board for use in non touch screen models with an Intel Celeron N2820 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Standard 790212 601 System board for use in non touch screen models with an Intel Celeron N2820 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Professional 790213 001 System board for use in non touch screen models with an Intel Celeron N2920 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models without Windows 8 790213 501 System board for use in non touch screen models with an Intel Celeron N2920 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Standard 790213 601 System board for use in non touch screen models with an Intel Celeron N2920 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Professional 791093 001 System board for use in non touch screen models with an Intel Core i3 5005U processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models without Windows 8 791093 501 System board for use in non touch screen models with an Intel Core i3 5005U processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with W
45. 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 Mass storage devices 29 Component Spare part number For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Power cord 3 pin black 1 0 m For use in Argentina 755530 D01 For use in Australia 755530 011 For use in Brazil 755530 202 For use in Denmark 755530 081 For use in Europe the Middle East and Africa 755530 021 For use in India 755530 D61 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom and Singapore 755530 031 Rubber feet for use on HP 14 and Compaq 14 models 766505 001 Screw Kit 758617 001 Sequential part number listing Spare part Description number 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe the Middle East and Africa 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use in Denmark
46. 6 and HP 245 G3 models only 634250 005 500 GB 5400 rpm HP 14 and Compaq 14 models only 778188 001 500 GB 5400 rpm HP 240 246 and HP 245 G3 models only 669299 005 Computer major components 25 Item Component Spare part number 500 GB 5400 rpm 7 mm HP 240 246 G3 models only 683802 005 16 Battery 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31 Whr 2 8 Ah Li ion battery 746641 001 Base enclosure kit includes e ForuseinHP 14 and Compaq 14 models 757598 001 e For use in HP 240 246 and HP 245 G3 models 766898 001 17 Base enclosure 18 Left and right rear covers Lock bracket not illustrated 19 Memory module PC3L 12800 1600 MHz 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 20 Service cover 758616 001 26 Chapter3 Illustrated parts catalog Display assembly subcomponents o _ Item Component Spare part number 1 Display bezel includes Mylar screw covers For use with HP 14 models 757599 001 For use with HP 240 246 G3 models 766009 001 For use with HP 245 G3 models 766900 001 For use with Compaq 14 models 757600 001 2 Webcam microphone module HD 757614 001 VGA 781623 001 3 Raw display panel 35 6 cm 14 0 in HD WLED BrightView Non touch screen HP 14 and Compaq 14 models 760105 001 Non touch screen HP 240 246 G3 models 766010 001 Touch screen Compaq 14 models 757611 001 Display assembly subcomponents
47. 755833 501 System board for use in non touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 755833 601 System board for use in non touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 755834 001 System board for use in non touch screen models with an Intel Core i5 4210U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8 755834 501 System board for use in non touch screen models with an Intel Core i5 4210U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 32 Chapter3 Illustrated parts catalog Spare part Description number 755834 601 System board for use in non touch screen models with an Intel Core i5 4210U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 755835 001 System board for use in non touch screen HP 14 Compaq 14 and HP 240 246 G3 models without Windows 8 and equipped with an Intel Core i5 4210U processor and UMA graphics includes replacement thermal materials 755835 501 System board for use in non touch screen HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard and equipped with an Intel Core i5 4210U processor and UMA graphics includes
48. 757601 001 Display cable for use in touch screen models includes display panel cable and webcam microphone cable 757597 001 Display enclosure for use in silver HP 14 models without a touch screen 757604 001 Display enclosure for use in HP 240 246 G3 models without a touch screen 766897 001 Display enclosure for use in black HP 14 models without a touch screen 758603 001 Display enclosure for use in white HP 14 models without a touch screen 758604 001 Display enclosure for use in red HP 14 models without a touch screen 758605 001 Display enclosure for use in blue HP 14 models without a touch screen 758606 001 Display enclosure for use in gray HP 14 models without a touch screen 760102 001 Display enclosure for use in gray HP 14 models with a touch screen 760103 001 Display enclosure for use in gray Compaq 14 models without a touch screen 758607 001 Display enclosure for use in gray Compaq 14 models with a touch screen 791174 001 Display enclosure for use in black HP 14 and Compaq 14 models with a touch screen 758608 001 Display enclosure for use in white HP 14 and Compaq 14 models with a touch screen 758609 001 Display enclosure for use in red HP 14 and Compaq 14 models with a touch screen 758610 001 Display enclosure for use in blue HP 14 and Compaq 14 models with a touch screen 758611 001 Display enclosure for use in silver HP 14 and Compaq 14 models with a touch screen 760246 001 Hinges for use in models without
49. D processors and discrete graphics 766567 001 Heat sink for use in models with AMD processors and UMA graphics 766568 001 334 computer ET NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through th e ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 and then remove the following components To remove Service cover see Service cover on page 55 Keyboard see Keyboard on page 57 Top cover see Top cover on page 60 WLAN module see WLAN module on page 71 USB bo
50. Diagonal 35 7 cm 14 06 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80x25 Total power consumption 2 0W Viewing angle 110 Chapter8 Specifications 65 horizontal 50 vertical typical Hard drive specifications 1 TB 750 GB 500 GB 9 5 mm 7 0 mm Dimensions Height 9 5 mm 9 5 mm 7 0 mm or 9 5 mm Length 100 4 mm 100 4 mm 100 6 mm Width 69 9 mm 69 9 mm 70 1 mm Weight 115 0g 115 0g 92 0g Interface type SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 5 ms 3ms Average read write 10 ms 11 ms 13ms Maximum 12ms 14 ms 24 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 111 DVD RW SuperMulti DL Drive specifications Applicable disc Read Write CD DA CD E G CD MIDI CD TEXT CD ROM CD CD R and CD
51. GB of discrete graphics without a touch screen with Windows 8 Standard 764177 001 System board for use in models with an AMD A4 6210 processor with 2 GB of discrete graphics without a touch screen without Windows 8 764177 501 System board for use in models with an AMD A4 6210 processor with 2 GB of discrete graphics without a touch screen with Windows 8 Standard 764178 001 System board for use in models with an AMD E1 6010 processor with 2 GB of discrete graphics without a touch screen without Windows 8 764178 501 System board for use in models with an AMD E1 6010 processor with 2 GB of discrete graphics without a touch screen with Windows 8 Standard 765364 001 System board for use in non touch screen HP 14 Compaq 14 and HP 240 G3 models with an Intel Core i3 4005U processor with UMA graphics without a touch screen without Windows 8 765364 501 System board for use in non touch screen HP 14 Compaq 14 and HP 240 G3 models with an Intel Core i3 4005U processor with UMA graphics without a touch screen with Windows 8 Standard 765364 601 System board for use in non touch screen HP 14 Compaq 14 and HP 240 G3 models with an Intel Core i3 4005U processor with UMA graphics without a touch screen with Windows 8 Professional 766009 001 Display bezel for use with HP 240 246 G3 models 766010 001 Raw display panel for use in HP 240 246 G3 models non touch screen 766011 001 System board for use in HP 245 G3 models with an AMD A4 5000
52. Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer A NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 121 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive Restore andrecovery 121 1 Insert the flash drive into a USB port Restart the computer Press esc while the computer is restarting and then press f9 for boot options u N Select the flash drive from the boot options window 122 Chapter 10 Backing up restoring and recovering in Windows 7
53. PC Hardware Diagnostics UEFI in Windows 8 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Pressf10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen ET NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPagqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the vers
54. Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 17 18 Chapter2 External component identification 3 illustrated parts catalog Computer major components ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions o O oea o lt a Q d mae D Q 6 oe p uw m KP O Sc ap 9 T oO Q Q D lt gt le Computer major components 19 Item Component Spare part number 1 Display assembly 35 6 cm 14 0 in HD anti glare WLED NOTE For display assembly spare part information see Display assembly subcomponents on page 27 2 Keyboard For use in the United States 757922 001 For use in the United Kingdom 757922 031 For use in France 757922 051 For use in Spain 757922 071 For use in Portugal 757922 131 For use in Turkey 757922 141 For use in Latin America 757922 161 For use in Saudi Arabia 757922 171 For use in Brazil 757922 201 For use in Russia 757922 251 For use in Thailand 757922 281 For
55. RW ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD DVD R DVD RW DVD R DVD RW EXTRA Portfolio CD R CD RW CD R CD RW DVD RAM DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 5X DVD RAM 2 700 KB sec 6 750 KB sec Transfer mode Multiword DMA Mode Startup time 15 seconds Stop time 112 Chapter8 Specifications lt 6 seconds 9 Backingup restoring and recovering in Windows 8 This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used
56. a ccsscsscesscssssssessesssecsesssessesssecsesssesseeseesseessesseeseeesseseessseseeeaseeaeeass 113 Restore nire m 114 Recovering using HP Recovery Manager ccsscccsscessccsssecsseessseessseeseeessseesseeeseeesnsecseeesnteesseeesneess 115 What you need to KNOW cssccscessesssesseseesssesseesseseesssscsecseccseeseeseeeseesseessesseesnesseessess 115 Using the HP Recovery partition select models only sess 115 Using HP Recovery media to recover csscescessesssssseessessessscesessseeseessseesessseeseeeseeees 116 Changing the computer boot order cccsscesesssesscessesecessecseesseeseesseessessseseseseeeasees 116 Removing the HP Recovery partition ccccssccssscesssecsseeeseeeesecesseecsseeesseeesseeesteesseeesseseeseeesseeess 116 10 Backing up restoring and recovering in Windows 7 eee eese ee ee Lees e eene eee e eene nennen eene enean 117 Tr aDprebrId diee O 117 Creating recovery media to recover the original system lees 117 What you need to KNOW cesse sicci certes reinen ana rna eee sanae erra eren RD e Dr eS Rad 117 Creating the recovery media csccsssesecsseesecsscssesssesssecseessesseesseeseesseeaes 118 Creating systemir store DOIDEs css cieclceacevcsacvaseocscesccecessecta
57. age to the display assembly and other computer components Component replacement procedures 77 3 Remove the six Phillips PM2 5x4 0 screws 1 three from each hinge that secure the display assembly to the computer 4 Remove the display assembly 2 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Remove the two Mylar covers 1 and two Phillips PM2 0x3 0 screws 2 that secure the bezel to the display b Flex the inside of the top edge 3 the left and right sides 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure 78 Chapter4 Removal and replacement procedures c Remove the display bezel EA NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Disconnect the cable 1 from the module c Remove the webcam microphone module 2 The module is attached to the display enclosure with double sided tape 3 Toremove the display panel a Remove the four Phillips PM2 0x3 0 screws that secure the display panel to the enclosure Component replacement procedures 79 A NOTE In this procedure the display will NOT be connected to the computer as shown in the following image b Rotate the display panel onto the keyboard to g
58. ain access to the display cable connection on the back of the panel 1 c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 A NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 4 Toremove the display hinges 80 Chapter4 Removal and replacement procedures a Remove the six broadhead Phillips PM2 5x2 5 screws 1 and the two Phillips PM2 0x2 5 screws 2 that secure the display hinges to the display enclosure b Remove the display hinges 3 ae 5 To remove the wireless antenna cables and transceivers release the wireless antenna cables from the clips built into the display enclosure 1 and then lift the antenna cables from the display enclosure 2 A NOTE The number of antenna cables may vary Component replacement procedures 81 6 To remove the display webcam cable remove the cable from the clips built into the display enclosure 1 and then remove the cable from the display enclosure 2 A NOTE If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly 82 Chapter 4 Removal and replacement procedures Sy
59. an AMD A6 5200 processor with UMA graphics with a touch screen with a touch screen with Windows 8 Standard 762424 001 System board for use in models with an AMD E1 2100 processor with UMA graphics without a touch screen without Windows 8 762424 501 System board for use in models with an AMD E1 2100 processor with UMA graphics without a touch screen with Windows 8 Standard 762424 601 System board for use in models with an AMD E1 2100 processor with UMA graphics without a touch screen with Windows 8 Professional 762425 001 System board for use in models with an AMD A4 5050 processor with UMA graphics without a touch screen without Windows 8 762425 501 System board for use in models with an AMD A4 5050 processor with UMA graphics without a touch screen with Windows 8 Standard 762426 001 System board for use in models with an AMD E1 2150 processor with UMA graphics without a touch screen without Windows 8 36 Chapter3 Illustrated parts catalog Spare part Description number 762426 501 System board for use in models with an AMD E1 2150 processor with UMA graphics without a touch screen with Windows 8 Standard 762427 001 System board for use in models with an AMD A4 5000 processor with UMA graphics without a touch screen without Windows 8 762427 501 System board for use in models with an AMD A4 5000 processor with UMA graphics without a touch scree
60. andled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 45 Drive handling AN CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such
61. ard see USB board on page 67 Hard drive see Hard drive on page 68 System board see System board on page 83 the heat sink assembly 1 Position the system board upside down 2 Remove the PM2 0x3 0 screws 1 that secure the heat sink assembly to the system board Component replacement procedures 91 3 Remove the heat sink assembly 2 from the system board Discrete heat sink UMA heat sink 92 Chapter4 Removal and replacement procedures The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustrations show replacement thermal material locations e Discrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 93 94 RTC battery Description Spare part number RTC battery 759981 001 Before removing the RTC battery follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 D
62. back up 1 2 Select Start gt Control Panel gt System and Security gt Backup and Restore Follow the on screen instructions to schedule and create a backup d NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information To restore see Restoring specific files using Windows Backup and Restore on page 120 Creating backups 119 Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Clickthe System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files
63. c while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions 49 E NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Starting Computer Setup 105 Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup m
64. ck 1 00 m 755530 AB1 Power cord for use in Taiwan 3 pin black 1 00 m 755530 AD1 Power cord for use in South Korea 3 pin black 1 00 m 755530 D01 Power cord for use in Argentina 3 pin black 1 00 m 755530 D61 Power cord for use in India 3 pin black 1 00 m 755829 001 System board for use in non touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 14 and Compaq 14 models without Windows 8 755829 501 System board for use in non touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Standard 755829 601 System board for use in non touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Professional 755830 001 System board for use in non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8 755830 501 System board for use in non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 755830 601 System board for use in non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 755831 001 System board for use in non touch screen HP 14 Compaq 14 and HP 240 246 G3 models without Windows 8 and equipped w
65. cs product description 2 grounding guidelines 46 guidelines equipment 48 grounding 46 packaging 47 transporting 47 workstation 47 H hard drive illustrated 25 29 precautions 46 product description 3 removing 68 spare part number specifications 111 hard drive bracket removing 69 spare part number 68 hard drive light 10 HDMI port identifying 9 31 41 25 29 35 Index 137 heat sink assembly illustrated 25 removing 25 91 spare part number 33 39 91 hinges illustrated 28 removing 51 79 80 spare part number 33 39 HP PC Hardware Diagnostics UEFI downloading 99 103 108 using 99 102 HP Recovery Manager 120 correcting boot problems 116 starting 115 HP Recovery media creating 113 recovery 116 HP Recovery partition recovery 115 removing 116 l internal display switch identifying 7 internal microphone identifying 7 J jacks audio out headphone audio in microphone 9 network 9 RJ 45 network 9 K keyboard illustrated 20 product description 4 removing 57 keys action 14 esc 14 fn 14 Windows 14 L labels Bluetooth 17 regulatory 17 serialnumber 16 service 16 138 Index wireless certification 17 WLAN 17 latch battery release 15 legacy support USB 105 lights ACadapter 9 capslock 12 hard drive 10 mute 12 power 10 12 RJ 45 network status 9 wireless 12 M mass storage devices illustrated 29 precautions 46 memory card reader identifying 8 memory module identifyi
66. ctessessdscossecddsestcsosauessdescsbandivecvesseases 118 What you need to KNOW ccsccssssscsssesscsseessesssesecsoeessecseessecsecsssessesseesseseesssesesesneseees 118 Creating a system restore point eeeeesscecsecesseessceesseecscecseeesseeeseeesseeeseeeeseeeeseeeses 118 Backing up system and personal information eese eene 118 Tips for a successful backup eee eese eee eene eene ntn nnns nnns nn sensn 119 What you need to KNOW scsscescesseesscssessscsseestesseseessesseesseesseseeeaeesseeseeseeesnesseesnsees 119 Creating a backup using Windows Backup and Restore sess 119 Restore and rECOV TY ER E 120 Restoring to a previous system restore point eeeeseeseseee sees esee eene tnn nennen 120 Restoring specific files sene rerit re an e eS loce ara o aT ESOR EERE Rae ES 120 Restoring specific files using Windows Backup and Restore 120 Recovering the original system using HP Recovery Manager ssec 120 What you need to KNOW sees eseseee eene en enne nn nt nn nnns tnnt nn stas esas tassa sins nnne 120 Recovering using HP Recovery partition select models only 121 vii viii Recovering using the recovery media ccsscsscesscssessscsscesecs
67. d UMA graphics in HP 14 and Compaq 14 models without Windows 8 764050 501 System board for use in non touch screen models with an Intel Celeron N2830 processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Standard 764050 601 System board for use in non touch screen models with an Intel Celeron N2830 processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Professional 764051 001 System board for use in touch screen models with an Intel Pentium N3530 processor and UMA graphics in HP 14 and Compaq 14 models without Windows 8 764051 501 System board for use in touch screen models with an Intel Pentium N3530 processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Standard 764051 601 System board for use in touch screen models with an Intel Pentium N3530 processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Professional 764170 001 System board for use in models with an AMD A8 6410 processor with UMA graphics without a touch screen without Windows 8 764170 501 System board for use in models with an AMD A8 6410 processor with UMA graphics without a touch screen with Windows 8 Standard 764171 001 System board for use in models with an AMD A8 6410 processor with UMA graphics with a touch screen with Windows 8 764171 501 System board for use in models with an AMD A8 6410 processor with UMA graphics with a touch screen with a touch screen with Windows 8 Standard Sequential
68. d for use in Brazil 757922 211 Keyboard for use in Hungary 757922 251 Keyboard for use in Russia 757922 261 Keyboard for use in Bulgaria 757922 271 757922 281 757922 291 757922 AB1 Keyboard for use in Romania Keyboard for use in Thailand Keyboard for use in Japan Keyboard for use in Taiwan 757922 AD1 Keyboard for use in South Korea 757922 B31 Keyboard for use in the Netherlands 757922 BA1 Keyboard for use in Slovania 757922 BB1 Keyboard for use in Israel 757922 BG1 Keyboard for use in Switzerland 34 Chapter 3 Illustrated parts catalog Spare part Description number 757922 DB1 Keyboard for use in French Canada 757922 DH1 Keyboard for use in Denmark Finland and Norway 757922 FL1 Keyboard for use in the Czech Republic and Slovakia 758603 001 Display enclosure for use in black HP 14 models 758604 001 Display enclosure for use in white HP 14 models 758605 001 Display enclosure for use in red HP 14 models 758606 001 Display enclosure for use in blue HP 14 models 758607 001 Display enclosure for use in gray Compaq 14 non touch screen models 758608 001 Display enclosure for use in black HP 14 and Compaq 14 models with a touch screen 758609 001 Display enclosure for use in white HP 14 and Compaq 14 models with a touch screen 758610 001 Display enclosure for use in red HP 14 and Compaq 14 model
69. d then select the HP Support Assistant app Display 7 8 Front Component Description Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Pull the card out of the slot Right side e Component Description 1 ae USB 2 0 ports 2 Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 2 Optical drive Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information 3 Optical drive eject button Releases the disc tray Chapter 2 External component identification Left side Component 1 2 Security cable slot Power connector Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Connects an AC adapter 3 AC adapter light e White The AC adapter is connected and the battery is charged e Ambe
70. den SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 7 5mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 132 Chapter 13 Power cord set requirements Country region Accredited agency Applicable note number 2 Theflexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 Theappliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm or 1 25mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 Theflexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HOSVV F 3X0 75mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label
71. disconnect the cable 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 52 Chapter4 Removal and replacement procedures Optical drive Description Spare part number DVD RW Double Layer SuperMulti Drive for use in HP 14 and Compaq 14 models 757606 001 DVD RW Double Layer SuperMulti Drive for use in HP 240 246 and HP 245 G3 models 766899 001 Before removing the optical drive follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system i Disconnect all external devices connected to the computer d Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 To remove the optical drive 1 Remove the Phillips PM2 5x8 0 screw 1 that secures the optical drive to the computer 2 Remove the optical drive 2 by sliding it out of the optical drive bay 3 If itis necessary to replace the optical drive bracket on the rear of the optical drive position the optical drive with the rear panel toward you 4 Remove the two Phillips PM2 0x3 0 screws 1 that secure the bracket to the optical drive Component replacement procedures 53 5 Remove the optical drive bracket 2 END ye
72. dures Description Spare part number e Without Windows 8 764171 001 e Windows 8 Standard 764171 501 AMD A8 6410 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 764176 001 e Windows 8 Standard 764176 501 AMD A4 6210 processor with UMA graphics without a touch screen e Without Windows 8 764172 001 e Windows 8 Standard 764172 501 AMD A4 6210 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 764171 001 e Windows 8 Standard 764171 501 AMD A4 6210 processor with 1 GB of discrete graphics memory without a touch screen e Without Windows 8 764175 001 e Windows 8 Standard 764175 501 AMD E2 6110 processor with UMA graphics without a touch screen e Without Windows 8 764173 001 e Windows 8 Standard 764173 501 AMD E1 6010 processor with UMA graphics without a touch screen e Without Windows 8 764174 001 e Windows 8 Standard 764174 501 AMD E1 6010 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 764178 001 e Windows 8 Standard 764178 501 AMD E1 6010 processor with 1 GB of discrete graphics memory without a touch screen e Without Windows 8 776931 001 e Windows 8 Standard 776931 501 AMD A6 5200 processor with UMA graphics without a touch screen e Without Windows 8 762422 001 e Windows 8 Standard 762422 501 e Windows 8 Professional 762422 601 AMD A6 520
73. e Service cover on page 55 e Keyboard see Keyboard on page 57 e Top cover see Top cover on page 60 e USB board see USB board on page 67 To remove the hard drive 1 Remove the right speaker by removing the two Phillips broadhead PM2 0x2 0 screws 1 removing the speaker cable from the clips in the chassis 2 and lifting the speaker from the base enclosure 3 68 Chapter 4 Removal and replacement procedures b 4 2 D E Jf i l l i 2 Remove the two Phillips PM2 5x3 0 screws 1 that secure the hard drive to the computer 3 Slide the hard drive to disengage it from the connector 2 4 Lift the hard drive from the computer 3 5 To remove the hard drive bracket remove the two Phillips PM3 0x4 0 screws 1 that secure the bracket to the hard drive Component replacement procedures 69 6 Remove the hard drive bracket from the hard drive 2 Reverse this procedure to reassemble and install the hard drive 70 Chapter4 Removal and replacement procedures WLAN module Description Spare part number Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 005 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter for use in Brazil 712639 205 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 005 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 753077 005 A CAUTION To p
74. e Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone p Hard drive light n m Blinking white The hard drive is being accessed 11 b Power light e On Thecomputer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Chapter 2 External component identification Top TouchPad o q j 9 Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top Lights 12 Component 1 b Power light 2 Caps lock light 3 g Mute light 4 i I i Wireless light Chapter 2 External component identif
75. e by pulling the module away from the connector 3 A NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 72 Chapter4 Removal and replacement procedures Power connector cable Description Spare part number Power connector cable 760104 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 e Topcover see Top cover on page 60 To remove the power connector cable 1 Position the computer upright 2 Disconnect the power connector cable 1 from the system board 3 Remove the power connector cable 2 Reverse this procedure to install the power connector cable Component replacement procedures 73 Fan Description Spare part number Fan 75
76. e the fan to the computer 74 Chapter 4 Removaland replacement procedures 4 Remove the fan from the computer 3 Reverse this procedure to install the fan Component replacement procedures 75 Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents If you only need to remove the display bezel webcam microphone module or display panel you do not need to remove the entire display assembly from the computer See Display subcomponents bezel webcam panel on page 50 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer Description Spare part number Display assembly 35 6 cm 14 0 in HD anti glare touchscreen for use in black HP 14 models 747121 001 Raw display panel for use in HP 14 and Compaq 14 models 760105 001 Antennas for use in non touch screen models includes wireless antenna cables and transceivers 757596 001 Antennas for use in touch screen models includes wireless antenna cables and transceivers 766589 001 Display bezel for use in HP 14 models 757599 001 Display bezel for use with HP 240 246 G3 models 766009 001 Display bezel for use with HP 245 G3 models 766900 001 Display bezel for use in Compaq 15 models 757600 001 Display cable for use in non touch screen models includes display panel cable and webcam microphone cable
77. ebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by pow
78. een models with an Intel Core i5 4210U processor and 2 GB of discrete graphics 757610 xxx Non touch screen models with an Intel Core i5 4210U processor and 1 GB of discrete graphics 788210 xxx Touch screen models with an Intel Core i5 4030U processor and 2 GB of discrete graphics 784981 xxx Touch screen models with an Intel Core i3 4010U processor and 2 GB of discrete graphics 758614 xxx Non touch screen models with an Intel Core i3 4010U processor and 2 GB of discrete graphics 755833 xxx Touch screen models with an Intel Core i3 4010U processor and 1 GB of discrete graphics 758613 xxx Touch screen models with an Intel Core i3 4005U processor and UMA graphics 773153 xxx Non touch screen models with an Intel Core i3 4005U processor and 1 GB of discrete graphics 773154 xxx Touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics 755836 xxx Non touch screen models with an Intel Core i3 3217U processor and UMA graphics 755829 xxx Non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics 755830 xxx Touch screen models with an Intel Core i3 3217U processor and UMA graphics 762239 xxx Touch screen models with an Intel Pentium N3530 processor and UMA graphics 764051 xxx Non touch screen models with an Intel Pentium N3520 processor and UMA graphics 755837 xxx Non touch screen models with an Intel Celeron N2830 processor and UMA graphics 764050 xxx Non touch screen models with an Intel Celeron N2815 proces
79. el Pentium N3540 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models without Windows 8 788208 501 System board for use in touch screen models with an Intel Pentium N3540 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Standard 788208 601 System board for use in touch screen models with an Intel Pentium N3540 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Professional 788210 001 System board for use in non touch screen models with an Intel Core i5 4210U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8 788210 501 System board for use in non touch screen models with an Intel Core i5 4210U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 788210 601 System board for use in non touch screen models with an Intel Core i5 4210U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 790211 001 System board for use in non touch screen models with an Intel Celeron N2805 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models without Windows 8 790211 501 System board for use in non touch screen models with an Intel Celeron N2805 processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Standard 790211 601 System board for use in non touch screen models with an Intel Celeron N2805 processor and UMA graphics in HP 1
80. emory and a touch screen e Without Windows 8 764171 001 e Windows 8 Standard 764171 501 AMD A8 6410 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 764176 001 e Windows 8 Standard 764176 501 AMD A4 6210 processor with UMA graphics without a touch screen e Without Windows 8 764172 001 e Windows 8 Standard 764172 501 AMD A4 6210 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 764171 001 e Windows 8 Standard 764171 501 AMD A4 6210 processor with 1 GB of discrete graphics memory without a touch screen e Without Windows 8 764175 001 e Windows 8 Standard 764175 501 AMD E2 6110 processor with UMA graphics without a touch screen e Without Windows 8 764173 001 e Windows 8 Standard 764173 501 AMD E1 6010 processor with UMA graphics without a touch screen e Without Windows 8 764174 001 e Windows 8 Standard 764174 501 AMD E1 6010 processor with 2 GB of discrete graphics memory without a touch screen e Without Windows 8 764178 001 e Windows 8 Standard 764178 501 Computer major components 23 24 Item Component Spare part number AMD E1 6010 processor with 1 GB of discrete graphics memory without a touch screen e Without Windows 8 776931 001 e Windows 8 Standard 776931 501 AMD A6 5200 processor with UMA graphics without a touch screen e Without Windows 8 762422 001 e Windows 8 Standard 76242
81. enus click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup EY NOTE Restoring defaults will not change the hard drive mode OOOO To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 eo cm ou Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 34 E NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information re
82. ering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a DriveLock password f Ifan Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sen
83. ery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 e Top cover see Top cover on page 60 To remove the TouchPad button board 1 Position the top cover upside down with the front toward you Lift the ZIF connector 1 and then disconnect the touchpad board cable from the touchpad 2 Remove the two Phillips PM2 0x3 0 screws 3 that secure the TouchPad button board to the top cover e ow Remove the TouchPad button board and cable 4 Reverse this procedure to install the TouchPad button board and cable 66 Chapter4 Removal and replacement procedures USB board Description Spare part number USB board includes cable 757608 001 Before removing the USB board follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 e Top cover see Top cover on page 60 To remove the USB
84. ess 4 product name 1 product name and number computer 16 R recovering from the recovery discs 121 recovering the original system 120 recovery 120 123 discs 113 116 HP Recovery Manager media 116 options 114 starting 115 supporteddiscs 113 system 115 USB flash drive 116 using HP Recovery media 114 recovery discs 117 recovery media 117 creating 113 creating using HP Recovery Manager 114 recovery partition removing 116 recovery system 120 regulatory information regulatory label 17 wireless certificationlabels 17 removal replacement preliminaries 45 procedures 49 restore Windows File History 114 restore points 118 restoring the original system creating recovery media 117 RJ 45 network jack identifying 9 RJ 45 network status lights identifying 9 RTC battery illustrated 21 removing 94 115 120 S Screw Kit spare part number 35 security cable slot identifying 9 security product description 5 serial number computer 16 service considerations cables 45 connectors 45 plastic parts 45 service cover identifying 15 illustrated 26 removing 55 spare part number 35 service labels locating 16 serviceability product description 5 slots memory card 8 security cable 9 speakers illustrated 25 removing 89 spare part number 34 specifications computer 109 display 110 DVD RW SuperMulti DL Drive 112 harddrive 111 opticaldrive 112 supporteddiscs 117 recovery 113 system board removing 8
85. esseessesessesseseseeeeeees 99 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 Leere eee eee eee eene eene eene e nenne 101 Starting Setup Utility BIOS esssesessssssesessseccessssescsessesesssecsesessescsssessccesessesessssenesesecseaeseeseseseeseaeseseeaess 101 Updating the E 101 Determining the BIOS VersiOn iiic cote esee cette oreert crece loe det eaa aisa E E ER RAE ORE ose 101 Downloading a BIOS update leise eese e senes nnns enhn nn seras insi sena sinas enn s nns 102 Using HP PC Hardware Diagnostics UEFI ccscssscccssssescsssscsessssescsessesesssessceeseeseacesseeseseseeeaeseeseaeseseeesseenes 102 Downloading HP PC Hardware Diagnostics UEFI to a USB device seeseessessss 103 7 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in SUSE Linux eee eee e eee nnne 105 Starting Computer SOUP c 105 Using Computer SOLU iess secessedscasedsnessasedeatecssavesebissdexesccexsiecuntsScessarcgesecssuacuociasSleesecdeabesdecsesdvanse densassbsesaceeeuses 105 Navigating and selecting in Computer Setup s ccsscssssssessscssseseeessesssesesesseessessseseseseeeseesseesaes 105 Restoring factory settings in Computer Setup ccccssecssessscsssesscesseessesseeeseesseesseessesseeessessnens 106 Bier tiui
86. ff or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 e Top cover see Top cover on page 60 To remove the power button board 1 Position the top cover upside down 2 Remove the Phillips PM2 0x3 0 screw 1 that secures the power button board to the top cover 3 Liftthe board and cable up and remove from the top cover 2 Reverse this procedure to install the power button board and cable Component replacement procedures 65 TouchPad button board Description Spare part number TouchPad button board includes cables 757609 001 Before removing the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the batt
87. g HP Recovery Manager to recover your system e Asystemrecovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail 120 Chapter 10 Backing up restoring and recovering in Windows 7 e Ifthe recovery media do not work you can obtain recovery discs for your system from the HP website e TheMinimized Image Recovery option is recommended for advanced users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Computer then select Manage Disk Management If the recovery partition is present a Recovery drive is listed in the window A NOTE Recovery discs have been included if your computer did not ship with a recovery partition 1 Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from the list e Turn onor restart the computer and then press esc while the Press the ESC key for Startup
88. garding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows DP 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions 106 Chapter7 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in SUSE Linux Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter A NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an op
89. graphics includes replacement thermal materials 776462 001 System board for use in touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 240 models without Windows 8 776462 501 System board for use in touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 240 models with Windows 8 Standard 776462 601 System board for use in touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 240 models with Windows 8 Professional 776890 001 System board for use in non touch screen models with an Intel Core i5 5200U processor and UMA graphics in HP 14 and Compaq 14 models without Windows 8 776890 501 System board for use in non touch screen models with an Intel Core i5 5200U processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Standard 776890 601 System board for use in non touch screen models with an Intel Core i5 5200U processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Professional 776931 001 System board for use in models with an AMD E1 6010 processor with 1 GB of discrete graphics without a touch screen without Windows 8 776931 501 System board for use in models with an AMD E1 6010 processor with 1 GB of discrete graphics without a touch screen with Windows 8 Standard 778116 001 System board for use in non touch screen models with an Intel Core i5 5200U processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models without Window
90. graphics 778116 xxx Non touch screen models with an Intel Core i3 4010U processor and UMA graphics 755831 xxx Non touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics 755832 xxx Non touch screen models with an Intel Core i3 4005U processor and UMA graphics 765364 xxx Computer major components 21 Item Component Spare part number Non touch screen models with an Intel Pentium N3540 processor and UMA graphics 788003 xxx Touch screen models with an Intel Pentium N3540 processor and UMA graphics 788208 xxx Non touch screen models with an Intel Celeron N2920 processor and UMA graphics 790213 xxx Non touch screen models with an Intel Celeron N2840 processor and UMA graphics 788004 xxx Non touch screen models with an Intel Celeron N2820 processor and UMA graphics 790212 xxx Non touch screen models with an Intel Celeron N2805 processor and UMA graphics 790211 xxx HP 14 and Compaq 14 models with Intel processors Non touch screen models with an Intel Core i5 5200U processor and 1 GB of discrete graphics 791096 xxx Non touch screen models with an Intel Core i5 5200U processor and UMA graphics 776890 xxx Non touch screen models with an Intel Core i3 5010U processor and 1 GB of discrete graphics 801856 xxx Non touch screen models with an Intel Core i5 4210U processor and 2 GB of discrete graphics 755834 xxx Touch screen models with an Intel Core i5 4210U processo
91. gt More Applications 2 Inthe left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Usingthe arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions A NOTE You can also restore the computer from the partition by restarting the computer and then pressing the f11 key If you are unable to boot start up your computer from the hard drive partition with the primary operating system or from the recovery partition and you did not create a system recovery disc you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system For additional information see the Worldwide Telephone Numbers booklet 124 Chapter 11 Backup and Recovery in SUSE Linux 12 Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Not
92. h an Intel Core i3 4010U processor and 1 GB of discrete graphics 778116 xxx Non touch screen models with an Intel Core i3 4010U processor and UMA graphics 755831 xxx Non touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics 755832 xxx Non touch screen models with an Intel Core i3 4005U processor and UMA graphics 765364 xxx Non touch screen models with an Intel Pentium N3540 processor and UMA graphics 788003 xxx Touch screen models with an Intel Pentium N3540 processor and UMA graphics 788208 xxx Non touch screen models with an Intel Celeron N2920 processor and UMA graphics 790213 xxx Non touch screen models with an Intel Celeron N2840 processor and UMA graphics 788004 xxx Non touch screen models with an Intel Celeron N2820 processor and UMA graphics 790212 xxx Non touch screen models with an Intel Celeron N2805 processor and UMA graphics 790211 xxx HP 14 and Compaq 14 models with Intel processors Non touch screen models with an Intel Core i5 5200U processor and 1 GB of discrete graphics 791096 xxx Non touch screen models with an Intel Core i5 5200U processor and UMA graphics 776890 xxx Non touch screen models with an Intel Core i3 5010U processor and 1 GB of discrete graphics 801856 xxx Non touch screen models with an Intel Core i5 4210U processor and 2 GB of discrete graphics 755834 xxx Component replacement procedures 83 Description Spare part number Touch scr
93. hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive Creating recovery media and backups 113 If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be
94. he power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 Remove the two Mylar covers 1 and two Phillips PM2 0x3 0 screws 2 that secure the bezel to the display 3 Flex the inside of the top edge 3 the left and right sides 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure Chapter 4 Removal and replacement procedures 4 Removethe display bezel 5 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Lift to disengage the adhesive that secures the webcam microphone module to the display and then lift the module enough to access the cable connection on the module 1 c Disconnect the cable 2 from the module 6 Toremove the display panel a Remove the four Phillips PM2 0x3 0 screws that secure the display panel to the enclosure Component replacement procedures 51 b Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel 1 c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then
95. i Fi BT4 0 Combo Adapter WW HP Multi Format Digital Media Reader V Support SD SDHC SDXC Push Pull Insertion Removal Ports HDMI version 1 4 supporting 1920 x1200 9 60Hz V Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet includes link and activity lights USB 3 0 1 port USB 2 0 2 ports AC Smart Pin adapter plug Headphone microphone in combo jack Keyboard pointing devices Full size island style keyboard with numeric keypad V Chapter 1 Product description Category Description TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Support Win8 1 D212 Modern Trackpad Gestures Support PS 2 profile sensor reserve for SMBus HP CPQ14 Intel v HP CPQ14 AMD v HP 240 246 63 v HP 245 63 Power requirements AC adapters AC Adapter 65 W Smart nPFC 3 pin RC 4 5mm connector non slim for use in discrete models AC Adapter 45 W Smart nPFC 3 pin RC 4 5mm connector non slim for use in UMA models AC Adapter 65 W EM Smart nPFC 3 pin RC 4 5mm connector 90 degree plug design for use in India China 1 meter power cord Security 4 cell 41 Whr Li ion battery 3 cell 31 Whr Li ion battery Kensington Security Lock Support Intel Anti Theft Support Intel IPT OTP support Kensington Security Lock Operating system Preins
96. ication Description e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power On Caps lock is on which switches the keys to all capital letters e Amber Computer sound is off e Off Computer sound is on On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off Button Component 5 Power button Description e Whenthe computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume qu
97. ickly from inactivity To learn more about your power settings see your power options In Windows 8 from the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications In Windows 7 select Start gt Control Panel gt System and Security Power Options Top 13 14 Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the spacebar or the esc key 3 PT Windows key Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 7 Displays the Windows Start menu 4 Action keys Chapter 2 External component identification Execute frequently used system functions Component Description 1 a Battery lock and unlock latch Locks and unlocks the battery in the battery bay 2 Battery bay Holds the battery 3 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 ig Battery release latch Releases the battery 5 Speaker openings 4 Produce sound 6 Service cover select models o
98. indows 8 Standard 791093 601 System board for use in non touch screen models with an Intel Core i3 5005U processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Professional 791094 001 System board for use in non touch screen models with an Intel Core i3 5005U processor and 1 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models without Windows 8 791094 501 System board for use in non touch screen models with an Intel Core i3 5005U processor and 1 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard 791094 601 System board for use in non touch screen models with an Intel Core i3 5005U processor and 1 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Professional 791095 001 System board for use in non touch screen models with an Intel Core i3 5005U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models without Windows 8 Chapter3 Illustrated parts catalog Spare part Description number 791095 501 System board for use in non touch screen models with an Intel Core i3 5005U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard 791095 601 System board for use in non touch screen models with an Intel Core i3 5005U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 model
99. ion of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit Exit Discarding Changes and then press enter Starting Setup Utility BIOS 101 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start gt Help and Support gt Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version cu
100. isconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 e Top cover see Top cover on page 60 e WLAN module see WLAN module on page 71 e USB board see USB board on page 67 e Hard drive see Hard drive on page 68 e System board see System board on page 83 To remove the RTC battery 1 Position the system board upside down Chapter 4 Removal and replacement procedures 2 Using a thin tool or screwdriver disengage the battery from the socket 1 and then remove the battery 2 Reverse this procedure to install the RTC battery Component replacement procedures 95 96 Chapter4 Removalandreplacement procedures 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer
101. ith an Intel Core i3 4005U processor and UMA graphics in HP 14 and Compag 14 models with Windows 8 Standard 773153 601 System board for use in touch screen models with an Intel Core i3 4005U processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Professional 773154 001 System board for use in non touch screen models with an Intel Core i3 4005U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8 773154 501 System board for use in non touch screen models with an Intel Core i3 4005U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 773154 601 System board for use in non touch screen models with an Intel Core i3 4005U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional Sequential part number listing 39 40 Spare part Description number 775629 001 System board for use in non touch screen models with an Intel Pentium N3520 processor and UMA graphics in HP 240 G3 models without Windows 8 775629 501 System board for use in non touch screen models with an Intel Pentium N3520 processor and UMA graphics in HP 240 G3 models with Windows 8 Standard 775629 601 System board for use in non touch screen models with an Intel Pentium N3520 processor and UMA graphics in HP 240 G3 models with Windows 8 Professional 775630 001 System board for use in non touch screen m
102. ith an Intel Core i3 4010U processor and UMA graphics includes replacement thermal materials 755831 501 System board for use in non touch screen HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard and equipped with an Intel Core i3 4010U processor and UMA graphics includes replacement thermal materials 755831 601 System board for use in non touch screen HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Professional and equipped with an Intel Core i3 4010U processor and UMA graphics includes replacement thermal materials 755832 001 System board for use in non touch screen HP 14 Compaq 14 and HP 240 246 G3 models without Windows 8 and equipped with an Intel Core i3 4010U processor and 1 GB of discrete graphics includes replacement thermal materials 755832 501 System board for use in non touch screen HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard and equipped with an Intel Core i3 4010U processor and 1 GB of discrete graphics includes replacement thermal materials 755832 601 System board for use in non touch screen HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Professional and equipped with an Intel Core i3 4010U processor and 1 GB of discrete graphics includes replacement thermal materials 755833 001 System board for use in non touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8
103. l Core i3 4005U processor and UMA graphics in HP 240 G3 models with Windows 8 Professional 795135 001 System board for use in non touch screen GLAN models with an Intel Core i5 4210U processor and UMA graphics in HP 240 G3 models without Windows 8 795135 501 System board for use in non touch screen GLAN models with an Intel Core i5 4210U processor and UMA graphics in HP 240 G3 models with Windows 8 Standard 795135 601 System board for use in non touch screen GLAN models with an Intel Core i5 4210U processor and UMA graphics in HP 240 G3 models with Windows 8 Professional 795136 001 System board for use in non touch screen GLAN models with an Intel Core i3 4030U processor and UMA graphics in HP 240 G3 models without Windows 8 795136 501 System board for use in non touch screen GLAN models with an Intel Core i3 4030U processor and UMA graphics in HP 240 G3 models with Windows 8 Standard 795136 601 System board for use in non touch screen GLAN models with an Intel Core i3 4030U processor and UMA graphics in HP 240 G3 models with Windows 8 Professional 795137 001 System board for use in non touch screen GLAN models with an Intel Core i3 3217U processor and UMA graphics in HP 240 G3 models without Windows 8 795137 501 System board for use in non touch screen GLAN models with an Intel Core i3 3217U processor and UMA graphics in HP 240 G3 models with Windows 8 Standard 795137 601 System board for use in non touch screen GLAN models with an Intel C
104. lity from the A utility is required for configuration device manufacturer that writing data to this and firmware can be run from Windows memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte Yes Yes Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates Manager the call to write to the flash 128 Chapter 12 Statement of Volatility Questions and answers 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory 3 Does
105. located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go Qor Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run 108 Chapter7 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in SUSE Linux Computer specifications Specifications Metric U S Dimensions touch models Depth 244mm 9 61 in Width 345 mm 13 58 in Height 25 3 mm 1 00 in Weight with 3 cell battery 1910 g 4 21 lb Input power Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33A 65W 19V dc 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 109 35 6 cm 14 0 in display specifications Metric U S Dimensions Height 17 6 cm 6 93 in Width 31 2 cm 12 28 in
106. m recovery reinstalls the original operating system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process Store the recovery media in a safe location separate from the computer If necessary you can exit the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue
107. move Recovery Partition option For more information see Removing the HP Recovery partition on page 116 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 113 Using HP Recovery media you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer
108. n with Windows 8 Standard 762427 601 System board for use in models with an AMD A4 5000 processor with UMA graphics without a touch screen with Windows 8 Professional 762428 001 System board for use in models with an AMD A4 5050 processor with 1 GB of discrete graphics without a touch screen without Windows 8 762428 501 System board for use in models with an AMD A4 5050 processor with 1 GB of discrete graphics without a touch screen with Windows 8 Standard 762429 001 System board for use in models with an AMD E1 2100 processor with 2 GB of discrete graphics without a touch screen without Windows 8 762429 501 System board for use in models with an AMD E1 2100 processor with 2 GB of discrete graphics without a touch screen with Windows 8 Standard 762430 001 System board for use in models with an AMD A4 5050 processor with 2 GB of discrete graphics without a touch screen without Windows 8 762430 501 System board for use in models with an AMD A4 5050 processor with 2 GB of discrete graphics without a touch screen with Windows 8 Standard 762431 001 System board for use in models with an AMD A4 5000 processor with 2 GB of discrete graphics without a touch screen without Windows 8 762431 501 System board for use in models with an AMD A4 5000 processor with 2 GB of discrete graphics without a touch screen with Windows 8 Standard 764050 001 System board for use in non touch screen models with an Intel Celeron N2830 processor an
109. n procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 2 3 5 From the Start screen type file and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside 98 Chapter5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turnonor restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive
110. ng 15 illustrated 26 product description 3 removing 56 spare part number 31 microphone product description 4 minimized image creating 115 minimized image recovery 115 modelname 1 mute light identifying 12 N network jack identifying 9 0 operating system 5 optical drive illustrated 25 29 precautions 46 product description 3 removing 53 spare part number 33 39 53 specifications 112 optical drive rear bracket removing 53 optical drive identifying 8 original system recovery 115 120 P packaging guidelines 47 plastic parts service considerations 45 pointing device 4 ports external monitor 9 HDMI 9 product description 4 USB2 0 8 USB3 0 9 power button board illustrated 21 removing 65 spare part number 33 power button identifying 13 power connector cable illustrated 21 removing 73 spare part number 35 power connector identifying 9 power cord requirements for all countries 131 requirements for specific countries and regions 132 setrequirements 131 Spare partnumber 30 31 power lights identifying 10 12 powerrequirements 5 processor product description 1 product description audio 4 chipset 2 display panel 2 Ethernet 4 external media cards 4 graphics 2 harddrive 3 keyboard 4 memory module 3 microphone 4 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 5 processor 1 productname 1 security 5 serviceability 5 video 4 wirel
111. nly Provides access to the memory module slots Bottom 15 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT All labels described in this section will be located in one of 2 places depending on your computer model Affixed to the bottom of the computer or located in the battery bay e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support ET NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer e Serial XXXXXXXX MUE SU E MT Product a LI OOO O E E arranty ly Model Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model number select models only J Seria XXXXXXXX PPA TM Overy sey MAT QL beset HOX Rev OOQC 00 PCID 3000000000000000000000000 LLLI DELL EDETER LEE DE TLEEL Component 1 Serial number 2 Product number 3 Warranty period 16 Chapter2 External component identification Component 4 Model number select models only 5 Revision number Regulatory label s
112. nt replacement procedures This chapter provides removal and replacement procedures Make special note of each screw s size and location during removal and replacement A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Battery Description Spare part number 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31 Whr 2 8 Ah Li ion battery 746641 001 Before disassembling the computer follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system p Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 3 Remove the battery from the computer 3 Component replacement procedures 49 50 Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer Y
113. odels NOTE HP 246 G3 models offer only discrete graphics Non touch screen models with an Intel Pentium N3530 processor and UMA graphics 775631 xxx Non touch screen GLAN models with an Intel Core i5 4210U processor and UMA graphics 795135 xxx Non touch screen GLAN models with an Intel Core i3 4030 processor and UMA graphics 795136 xxx Non touch screen GLAN models with an Intel Core i5 4005U processor and UMA graphics 794733 xxx Non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics 766646 xxx 22 Chapter3 Illustrated parts catalog Item Component Spare part number Non touch screen models with an Intel Core i3 3217U processor and UMA graphics 766645 xxx Non touch screen GLAN models with an Intel Core i3 3217U processor and UMA graphics 795137 xxx Touch screen models with an Intel Core i3 3217U processor and UMA graphics 776462 xxx Non touch screen models with an Intel Pentium N3530 processor and UMA graphics 775629 xxx Non touch screen models with an Intel Celeron N2830 processor and UMA graphics 715632 xxx Non touch screen models with an Intel Celeron N2815 processor and UMA graphics 775630 xxx HP 14 Compaq 14 and HP 245 G3 models with AMD processors AMD A8 6410 processor with UMA graphics without a touch screen e Without Windows 8 764170 001 e Windows 8 Standard 764170 501 AMD A8 6410 processor with UMA graphics m
114. odels with an Intel Celeron N2815 processor and UMA graphics in HP 240 G3 models without Windows 8 775630 501 System board for use in non touch screen models with an Intel Celeron N2815 processor and UMA graphics in HP 240 G3 models with Windows 8 Standard 775630 601 System board for use in non touch screen models with an Intel Celeron N2815 processor and UMA graphics in HP 240 G3 models with Windows 8 Professional 775631 001 System board for use in HP 240 G3 models without Windows 8 and equipped with an Intel Pentium N3530 processor and UMA graphics includes replacement thermal materials 775631 501 System board for use in HP 240 G3 models with Windows 8 Standard and equipped with an Intel Pentium N3530 processor and UMA graphics includes replacement thermal materials 775631 601 System board for use in HP 240 G3 models with Windows 8 Professional and equipped with an Intel Pentium N3530 processor and UMA graphics includes replacement thermal materials 775632 001 System board for use in HP 240 G3 models without Windows 8 and equipped with an Intel Celeron N2830 processor and UMA graphics includes replacement thermal materials 775632 501 System board for use in HP 240 G3 models with Windows 8 Standard and equipped with an Intel Celeron N2830 processor and UMA graphics includes replacement thermal materials 775632 601 System board for use in HP 240 G3 models with Windows 8 Professional and equipped with an Intel Celeron N2830 processor and UMA
115. omputer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press F2 The BIOS searches two places for the diagnostic tools in the following order a Connected USB drive Using HP PC Hardware Diagnostics UEFI 107 A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 108 b BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Clickthe UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Pointto Support
116. on 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 103 104 Chapter6 Using Setup Utility BIOS and System Diagnostics in Windows 7 7 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in SUSE Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press es
117. ore i3 3217U processor and UMA graphics in HP 240 G3 models with Windows 8 Professional 801855 001 System board for use in non touch screen models with an Intel Core i3 5010U processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models without Windows 8 Sequential part number listing 43 Spare part Description number 801855 501 System board for use in non touch screen models with an Intel Core i3 5010U processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Standard 801855 601 System board for use in non touch screen models with an Intel Core i3 5010U processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Professional 801856 001 System board for use in non touch screen models with an Intel Core i3 5010U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8 801856 501 System board for use in non touch screen models with an Intel Core i3 5010U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 801856 601 System board for use in non touch screen models with an Intel Core i3 5010U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 801857 001 System board for use in non touch screen models with an Intel Core i3 5010U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models without Windows 8 801857 501 Sys
118. ou can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer To remove the remaining display subcomponents you must remove the entire display assembly from the computer See Display assembly on page 76 for more information about removing the display assembly in its entirety Description Spare part number Raw display panel for use in HP 14 and Compaq 14 models without a touch screen 760105 001 Raw display panel for use in HP 240 G3 models without a touch screen 766010 001 Raw display panel for use in HP 245 G3 models with a touch screen 778156 001 Raw display panel for use in HP 14 models touch screen 760106 001 Raw display panel for use in Compaq 14 models touch screen 757611 001 Display bezel for use with HP 14 models 757599 001 Display bezel for use with HP 240 246 G3 models 766009 001 Display bezel for use with HP 245 G3 models 766900 001 Display bezel for use with Compaq 14 models 757600 001 Webcam microphone module HD 757614 001 Webcam microphone module VGA 781623 001 Before removing display subcomponents while the display assembly is still attached to the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect t
119. ower cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 131 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Swe
120. part number 757608 001 757609 001 757610 001 Description USB board includes cable TouchPad button board includes cables System board for use in touch screen models with an Intel Core i5 4210U processor and 2 GB of discrete graphics in HP 14 and Compag 14 models without Windows 8 757610 501 System board for use in touch screen models with an Intel Core i5 4210U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 757610 601 System board for use in touch screen models with an Intel Core i5 4210U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 757611 001 Raw display panel for use in Compaq 14 models touch screen 757612 001 Speakers includes left and right speakers and cable 757613 001 Top cover for use in black HP 14 and Compaq 14 models includes touchpad 757614 001 Webcam microphone module HD 757922 001 Keyboard for use in the United States 757922 031 Keyboard for use in the United Kingdom 757922 041 757922 051 757922 071 757922 131 Keyboard for use in Germany Keyboard for use in France Keyboard for use in Spain Keyboard for use in Portugal 757922 141 Keyboard for use in Turkey 757922 151 Keyboard for use in Greece 757922 161 Keyboard for use in Latin America 757922 171 Keyboard for use in Saudi Arabia 757922 201 Keyboar
121. part number listing 37 38 Spare part Description number 764172 001 System board for use in models with an AMD A4 6210 processor with UMA graphics without a touch screen without Windows 8 764172 501 System board for use in models with an AMD A4 6210 processor with UMA graphics without a touch screen with Windows 8 Standard 764173 001 System board for use in models with an AMD E2 6110 processor with UMA graphics without a touch screen without Windows 8 764173 501 System board for use in models with an AMD E2 6110 processor with UMA graphics without a touch screen with Windows 8 Standard 764174 001 System board for use in models with an AMD E1 6010 processor with UMA graphics without a touch screen without Windows 8 764174 501 System board for use in models with an AMD E1 6010 processor with UMA graphics without a touch screen with Windows 8 Standard 764175 001 System board for use in models with an AMD A4 6210 processor with 1 GB of discrete graphics without a touch screen without Windows 8 764175 501 System board for use in models with an AMD A4 6210 processor with 1 GB of discrete graphics without a touch screen with Windows 8 Standard 764176 001 System board for use in models with an AMD A8 6410 processor with 2 GB of discrete graphics without a touch screen without Windows 8 764176 501 System board for use in models with an AMD A8 6410 processor with 2
122. pdate while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type hp support assistant and then select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE Ifyou connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installatio
123. per ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage o Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Compone
124. plugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 5 Remove the service cover see Service cover on page 55 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Chapter 4 Removal and replacement procedures Keyboard Description Spare part number Keyboard for use in the United States 757922 001 Keyboard for use in the United Kingdom 757922 031 Keyboard for use in France 757922 051 Keyboard for use in Spain 757922 071 Keyboard for use in Portugal 757922 131 Keyboard for use in Turkey 757922 141 Keyboard for use in Latin America 757922 161 Keyboard for use in Saudi Arabia 757922 171 Keyboard for use in Brazil 757922 201 Keyboard for use in Russia 757922 251 Keyboard for use in Thailand 757922 281 Keyboard for use in Japan 757922 291 Keyboard for use in Taiwan 757922 AB1 Keyboard for use in South Korea 757922 AD1 Keyboard for use in the Netherlands 757922 B31 Keyboard for use in Israel 757922 BB1 Keyboard for use in Switzerland 757922 BG1 Keyboard for use in French Canada 757922 DB1 Keyboard for use in Denmark Finland and Norway 757922 DH1 Keyboard for
125. processor and 1 GB of discrete graphics without Windows 8 766011 501 System board for use in HP 245 G3 models with an AMD A4 5000 processor and 1 GB of discrete graphics with Windows 8 Standard 766011 601 System board for use in HP 245 G3 models with an AMD A4 5000 processor and 1 GB of discrete graphics with Windows 8 Professional 766502 001 Heat sink for use in models with an Intel Core 3217U processor and discrete graphics Chapter3 Illustrated parts catalog Spare part Description number 766503 001 Heat sink for use in models with an Intel Core 3217U processor and UMA graphics 766504 001 Heat sink for use in models with Intel Pentium and Celeron processors and UMA graphics 766505 001 Rubber feet for use on HP 14 and Compaq 14 models 766567 001 Heat sink assembly for use in models with AMD processors and discrete graphics includes replacement thermal materials 766568 001 Heat sink assembly for use in models with AMD processors and UMA graphics includes replacement thermal materials 766585 001 Hinges for use in models with a touch screen left and right 766589 001 Antennas for use in touch screen models includes wireless antenna cables and transceivers 766645 001 System board for use in non touch screen models with an Intel Core i3 3217U processor and UMA graphics in HP 240 G3 models without Windows 8 766645 501 System board for use in non touch screen models with an
126. pter 3 Illustrated parts catalog Mass storage devices Item Component Spare part number 1 Optical drive DVD RW Double Layer SuperMulti For use in HP 14 and Compaq 14 models 757606 001 For use in HP 240 246 and 245 G3 models 766899 001 2 Hard drive SATA does not include bracket 1 GB 5400 rpm 778192 005 750 GB 5400 rpm HP 14 and Compaq 14 models only 778190 005 750 GB 5400 rpm HP 240 246 and HP 245 G3 models only 634250 005 500 GB 5400 rpm HP 14 and Compaq 14 models only 778188 005 500 GB 5400 rpm HP 240 246 and HP 245 G3 models only 669299 005 500 GB 5400 rpm 7 mm HP 240 246 G3 models only 683802 005 Hard Drive Hardware Kit includes bracket and screws 758615 001 Miscellaneous parts Component Spare part number HP Smart AC adapter 65 W non PFC EM HP Smart AC adapter for use in the People s Republic of China and India only 714657 001 65 W non PFC EM HP Smart AC adapter 710412 001 45 W non PFC non slim HP Smart AC adapter for use in all countries and regions except for the 741427 001 People s Republic of China and India Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America
127. quickly press esc and then press f10 EA NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 97 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 SelectYes Starting Setup Utility BIOS 97 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS u
128. r The AC adapter is connected and the battery is charging e Off The computer is using battery power 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 e External monitor port select models only Connects an external VGA monitor or projector 6 HOT HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 RJ 45 network jack status lights Connects a network cable e White The network is connected e Amber Activity is occurring on the network 8 USB 3 0 port Connects an optional USB device such as a keyboard mouse 55e external drive printer scanner or USB hub 9 Audio out headphone Audio in microphone Connects optional powered stereo speakers headphones jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices Left side 9 10 Component Description WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide in Windows 8 from th
129. r Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 Kbytes No Yes Stores Programmed at the A utility is required for not firmware code factory Code is updated writing data to this customer keyboard when the system BIOS is memory and is accessible mouse amp updated available on the HP battery website Writing data management to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes No Yes Stores Programmed by the Data cannot be written Presence per memory memory memory vendor to this memory when Detect SPD module module the module is installed configuration 128 Bytes information in a PC The specific data programma write protection bl e not method varies by customer memory vendor accessible System BIOS 4to5 Yes Yes Store system System BIOS code is A utility is required for MBytes BIOS code and programmed at the writing data to this PC factory Code is updated memory and is configuration when the system BIOS is available on the HP data updated Configuration website Writing data data and settings are to this ROM in an input using the F10 setup inappropriate manner utility or a custom utility can render the PC nonfunctional Intel 1 5 or Yes Yes Stores Management Engine Code The Intel chipset is Management 5MByte Management is programmed at the configured to enforce Engine Engine Code factory Code is updated HW protection to block Fi
130. r and 2 GB of discrete graphics 757610 xxx Non touch screen models with an Intel Core i5 4210U processor and 1 GB of discrete graphics 788210 xxx Touch screen models with an Intel Core i5 4030U processor and 2 GB of discrete graphics 784981 xxx Touch screen models with an Intel Core i3 4010U processor and 2 GB of discrete graphics 758614 xxx Non touch screen models with an Intel Core i3 4010U processor and 2 GB of discrete graphics 755833 xxx Touch screen models with an Intel Core i3 4010U processor and 1 GB of discrete graphics 758613 xxx Touch screen models with an Intel Core i3 4005U processor and UMA graphics 773153 xxx Non touch screen models with an Intel Core i3 4005U processor and 1 GB of discrete graphics 773154 xxx Touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics 755836 xxx Non touch screen models with an Intel Core i3 3217U processor and UMA graphics 755829 xxx Non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics 755830 xxx Touch screen models with an Intel Core i3 3217U processor and UMA graphics 762239 xxx Touch screen models with an Intel Pentium N3530 processor and UMA graphics 764051 xxx Non touch screen models with an Intel Pentium N3520 processor and UMA graphics 755837 xxx Non touch screen models with an Intel Celeron N2830 processor and UMA graphics 764050 xxx Non touch screen models with an Intel Celeron N2815 processor and UMA graphics 755838 xxx HP 240 246 G3 m
131. rd drives in 9 5 mm 37 in and 7 0 mm v 28 in thicknesses Serial ATA Supports the following hard drives e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 7200 rpm 7 0 mm e 500 GB 5400 rpm 9 5 mm or 7 0 mm e 320 GB 5400 rpm 9 5 mm or 7 0 mm Fixed serial ATA 9 5 mm tray load V DVD RW Double Layer SuperMulti 4 Category Description HP CPQ14 Intel Supports zero power optical drive HP CPQ14 AMD HP 240 246 G3 HP 245 G3 Audio video Ethernet Wireless Single digital microphone V HD audio Dual speakers HP TrueVision HD webcam fixed no tilt with activity LED 1280x720 by 30 frames per second Integrated 10 100 network interface card NIC V Integrated wireless local area network WLAN options by way of V wireless module One or two WLAN antennas built into display assembly Compatible with Miracast certified devices Single antenna support Support for the following WLAN formats e Realtek RTL8188EE 802 11bgn 1x1 Wi Fi Adapter e Qualcomm Atheros AR9485 802 11bgn 1x1 Wi Fi Adapter e Ralink RT3290LE 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter e QCA 9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter e Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter e Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter External media card e Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter e Realtek RT8723BE 802 11bgn 1x1 W
132. releaselatch 15 BIOS determining version 97 101 106 downloading an update 98 102 107 updating 97 101 106 Bluetooth label 17 boot order changing 121 changing HP Recovery Manager 116 bottom 17 buttons left TouchPad 11 power 13 right TouchPad 11 33 39 C cables service considerations 45 caps lock light identifying 12 chipset product description 2 components bottom 15 display 7 frontside 8 leftside 9 rightside 8 top 11 computer major components illustrated 19 Computer Setup navigating andselecting 105 restoring factory settings 106 computer specifications 109 connector power 9 connectors service considerations 45 D deleted files restoring 114 120 display assembly illustrated 20 removing 50 76 spare part numbers 20 76 display assembly subcomponents illustrated 27 removing 50 76 display bezel illustrated 27 removing 50 78 spare partnumber 33 display cable illustrated 28 removing 80 spare partnumber 33 display enclosure illustrated 28 removing 82 spare part number display panel illustrated 27 product description 2 33 39 removing 51 79 80 spare part number 35 38 display specifications 110 DVD RW SuperMulti DL Drive specifications 112 E electrostatic discharge 46 equipment guidelines 48 esc key identifying 14 Ethernet product description 4 external media cards 4 external monitor port identifying 9 F fan illustrated 21 31 removing 74 fn key identifying 14 G graphi
133. replacement thermal materials 755835 601 System board for use in non touch screen HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Professional and equipped with an Intel Core i5 4210U processor and UMA graphics includes replacement thermal materials 755836 001 System board for use in touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8 755836 501 System board for use in touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 755836 601 System board for use in touch screen models with an Intel Core i3 4005U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 755837 001 System board for use in non touch screen models with an Intel Pentium N3520 processor and UMA graphics in HP 14 and Compaq 14 models without Windows 8 755837 501 System board for use in non touch screen models with an Intel Pentium N3520 processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Standard 755837 601 System board for use in non touch screen models with an Intel Pentium N3520 processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Professional 755838 001 System board for use in non touch screen models with an Intel Celeron N2815 processor and UMA graphics in HP 14 and Compaq 14 models without Windows 8 755838 501 System
134. revent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55 e Keyboard see Keyboard on page 57 e Top cover see Top cover on page 60 To remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module A NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 71 3 Remove the WLAN modul
135. rmware Settings via Intel secure firmware all direct read write present only in Provisioning update utility Unique access to this area An models ending DataandiAMT Provisioning Data can be Intel utility is required in a p or w or third party entered at the factory or for updating the with Intel data store by an administrator using firmware Only Centrino Pro the Management Engine firmware updates technology MEBx setup utility The digitally signed by Non volatile memory usage 127 third party data store Intel can be applied contents can populated using this utility by aremote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the A utility is required for Bluetooth factory Tools for writing writing data to this configuration data to this memory are memory and is made and firmware not publicly available but available through can be obtained from the newer versions of the silicon vendor driver if the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the A utility is required for EEPROM configuration factory Tools for writing writing data to this and calibration data to this memory are memory and is data not made public typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam Using a uti
136. rotection select Optimum A NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 126 Chapter 12 Statement of Volatility Non volatile memory usage Non Volatile Amount Does this Does this What is the How is data input into How is this memory Memory Type Size memory memory purpose of this memory write protected store retain data this memory customer when power is data removed Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility This memory is not RTC battery date andtime or changing the write protected HP backed up and limited Microsoft Windows recommends CMOS keyboard date amp time password protecting configuration controller the F10 Setup utility memory CMOS data Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the A utility is required to EEPROM not configuration NIC vendor that can be run write data to this customer and NIC from DOS memory and is accessible firmware available from NIC vendo
137. rrently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update ET NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions EY NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified
138. rs and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Preliminary replacement requirements 47 e A Avoid contact with pins leads or circuitry e Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines 48 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide pro
139. s 8 778116 501 System board for use in non touch screen models with an Intel Core i5 5200U processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Standard Chapter3 Illustrated parts catalog Spare part Description number 778116 601 System board for use in non touch screen models with an Intel Core i5 5200U processor and UMA graphics in HP 14 Compaq 14 and HP 240 G3 models with Windows 8 Professional 778156 001 Raw display panel for use in HP 245 G3 models touch screen 778188 005 750 GB 5400 rpm hard drive HP 14 and Compaq 14 models only does not include cable or bracket 778190 005 500 GB 5400 rpm hard drive HP 14 and Compaq 14 models only does not include cable or bracket 778192 005 1 TB 5400 rpm hard drive does not include cable or bracket 779078 001 System board for use in non touch screen models with an Intel Core i3 4030U processor and UMA graphics in HP 14 Compag 14 and HP 240 G3 models without Windows 8 779078 501 System board for use in non touch screen models with an Intel Core i3 4030U processor and UMA graphics in HP 14 Compag 14 and HP 240 G3 models with Windows 8 Standard 779078 601 System board for use in non touch screen models with an Intel Core i3 4030U processor and UMA graphics in HP 14 Compag 14 and HP 240 G3 models with Windows 8 Professional 779079 001 System board for use in non touch screen models with an Intel Core i3
140. s with Windows 8 Professional 791096 001 System board for use in non touch screen models with an Intel Core i5 5200U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8 791096 501 System board for use in non touch screen models with an Intel Core i5 5200U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 791096 601 System board for use in non touch screen models with an Intel Core i5 5200U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 791174 001 Display enclosure for use in gray Compaq 14 touch screen models 793101 001 System board for use in HP 245 G3 models with a touch screen and an AMD A6 6310 processor and UMA graphics without Windows 8 793101 501 System board for use in HP 245 G3 models with a touch screen and an AMD A6 6310 processor and UMA graphics with Windows 8 Standard 793101 601 System board for use in HP 245 G3 models with a touch screen and an AMD A6 6310 processor and UMA graphics with Windows 8 Professional 794733 001 System board for use in non touch screen GLAN models with an Intel Core i3 4005U processor and UMA graphics in HP 240 G3 models without Windows 8 794733 501 System board for use in non touch screen GLAN models with an Intel Core i3 4005U processor and UMA graphics in HP 240 G3 models with Windows 8 Standard 794733 601 System board for use in non touch screen GLAN models with an Inte
141. s with a touch screen 758611 001 Display enclosure for use in blue HP 14 and Compaq 14 models with a touch screen 758613 001 System board for use in touch screen models with an Intel Core i3 4010U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8 758613 501 System board for use in touch screen models with an Intel Core i3 4010U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 758613 601 System board for use in touch screen models with an Intel Core i3 4010U processor and 1 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 758614 001 System board for use in touch screen models with an Intel Core i3 4010U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models without Windows 8 758614 501 System board for use in touch screen models with an Intel Core i3 4010U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Standard 758614 601 System board for use in touch screen models with an Intel Core i3 4010U processor and 2 GB of discrete graphics in HP 14 and Compaq 14 models with Windows 8 Professional 758615 001 Hard Drive Hardware Kit includes bracket and screws 758616 001 Service cover 758617 001 Screw Kit 758618 001 Top cover for use in gray HP 14 Compaq 14 and HP 245 G3 models includes touchpad 758911 001 Top cover for use in white HP 14 and Compaq 14 models includes touchpad 7589
142. sesseesseesseseesseseeessesesees 121 Changing the computer boot order eese 121 11 Backup and Recovery in SUSE LINUX ccccssecncctccccsccccsssenenvvvesiccuccunseeceerssasasossthwrvest ddeducdusceeaperssoseraneevesernvddedece 123 Backing up your information ccscsscssessesscsssssessesesesssesessesecssessessessessessessesseaesaseaeeaesassaesaeseesacsaeseeseesseeeass 123 Performing a system TeCOVery occi e eR gH ERR UR CH ERR GE GHI ERR LE na eR e a ERA SR ETa SE LESER EEEa 123 12 Statement of Volatility c eee er ttt paese boa p se pape cescsseteasesscsesssesesee aea a EH PEERE Foe FE e PES eS tscesessasasessesessvesees cases 125 Non volatile memory usage sccscessesscssscsssesscesseseccseesseessesseesseessesseessecseseeeessesseeeaeesaeesaesaeeseseseesanesasesaes 127 Questiorns and ansWers 8 erc cte aere ra iiare arae ear vni Conte sn ce xode caeno oa eoe b eger ra Uer asse edes nores CEP EE RH Tn 129 EN den E dull EE 131 Requirements for all countries sccscessessessssscsscsssssessessessessessesccsaceceesesaesaseseeaesasesseseesseseesaesaesaesaesassonsaeeass 131 Requirements for specific countries and regions esses eene enne nn ennt nn nnns nn stantes sinas 132 T4 ROCY GUNG TTL TEE M 135 WINGO E E E T E O asedacacesaiaaasess sesussouesdesssceeeassassse ssescead sacs 137 1 Product description
143. sor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System 125 Configuration then AMT Options Then select Unconfigure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to unconfigure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider to deactivate it k Ifthe optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of p
144. sor and UMA graphics 755838 xxx HP 240 246 G3 models NOTE HP 246 G3 models offer only discrete graphics Non touch screen models with an Intel Pentium N3530 processor and UMA graphics 775631 xxx Non touch screen GLAN models with an Intel Core i5 4210U processor and UMA graphics 795135 xxx Non touch screen GLAN models with an Intel Core i3 4030 processor and UMA graphics 795136 xxx Non touch screen GLAN models with an Intel Core i5 4005U processor and UMA graphics 794733 xxx Non touch screen models with an Intel Core i3 3217U processor and 1 GB of discrete graphics 766646 xxx Non touch screen models with an Intel Core i3 3217U processor and UMA graphics 766645 xxx Non touch screen GLAN models with an Intel Core i3 3217U processor and UMA graphics 795137 xxx Touch screen models with an Intel Core i3 3217U processor and UMA graphics 776462 xxx Non touch screen models with an Intel Pentium N3530 processor and UMA graphics 775629 xxx Non touch screen models with an Intel Celeron N2830 processor and UMA graphics 775632 xxx Non touch screen models with an Intel Celeron N2815 processor and UMA graphics 775630 xxx HP 14 Compaq 14 and HP 245 G3 models with AMD processors AMD A8 6410 processor with UMA graphics without a touch screen Without Windows 8 764170 001 e Windows 8 Standard 764170 501 AMD A8 6410 processor with UMA graphics memory and a touch screen 84 Chapter4 Removal and replacement proce
145. ssnesees 45 Tools required 45 ET iIs Heeiii in 45 PLASC rg TII 45 Cables and connectors eterne etre ree E OPER Re Foe Eee aeaa VENE ER NNUS 45 Drive handling E 46 Groundirig guidelines iecore tenere vene vo eere aa aaa edar oe BOSE da oaae nR N A REUS 46 Electrostatic discharge damage sscescssceeceeceeceeseeceeceeceeceeceaceeceaceaseeceeceaseaceaceneeece 46 Packaging and transporting guidelines csccsscessessessessseeseessseseeeaees 47 Component replacement procedures sscssccssesscsssescssecsscessessceseeseesseesecsseseesseseeeseeseeeseceeeeaeeeesesseeesseeeaseees 49 src 49 Display subcomponents bezel webcam panel cccescsssscsscsessessssessesessesesseseesessesesseseseesseeees 50 eie 53 vi Service COVEN 7 oot coste bete dvo materie AE SNR EEDE A AE AEAEE OEA AR A RE SEP 55 Einbau I Aren E E EEEE E E ES 56 eeror Tao E E EE E E E E E E E E E 57 TOP COVEN E E E E E E N 60 Del T Dio Doi co rip gie 65 TouchPad button board eee eeeeessesseseee eene ne enne nns tn enne tnetnet sts shes testes teste enne tnn n 66 DERE ME
146. stem board ET NOTE The system board spare part kit includes replacement thermal materials All Intel system boards use the following part numbers XXXXXX 001 Without the Windows operating system XXXXXX 501 Windows 8 1 Standard XXXXXX 601 Windows 8 1 Professional Description Spare part number HP 14 Compaq 14 and HP 240 246 G3 models with Intel processors NOTE HP 246 G3 models offer only discrete graphics Non touch screen models with an Intel Core i5 5200U processor and 2 GB of discrete graphics 762240 xxx Non touch screen models with an Intel Core i3 5010U processor and 2 GB of discrete graphics 801857 xxx Non touch screen models with an Intel Core i3 5010U processor and UMA graphics 801855 xxx Non touch screen models with an Intel Core i3 5005U processor and 2 GB of discrete graphics 791095 xxx Non touch screen models with an Intel Core i3 5005U processor and 1 GB of discrete graphics 791094 xxx Non touch screen models with an Intel Core i3 5005U processor and UMA graphics 791093 xxx Non touch screen models with an Intel Core i5 4210U processor and UMA graphics 755835 xxx Non touch screen models with an Intel Core i3 4030U processor and 2 GB of discrete graphics 779080 xxx Non touch screen models with an Intel Core i3 4030U processor and 1 GB of discrete graphics 779079 xxx Non touch screen models with an Intel Core i3 4030U processor and UMA graphics 779078 xxx Non touch screen models wit
147. sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 115 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver
148. talled e Windows 8 1 e Ubuntu e FreeDOS 2 0 Serviceability End user replaceable parts e ACadapter e Battery e Memory Optical drive e Keyboard 6 Chapter 1 Product description 2 External component identification Display Component Description 1 WLAN antennas 1 or 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLANs 2 Webcam light On The webcam is in use 3 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam in Windows 8 from the Start screen type camera and then select Camera from the list of applications To use the webcam in Windows 7 select Start gt All Programs gt Communication and Chat gt CyberLink YouCam 4 Internal microphone Records sound 5 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide in Windows 8 from the Start screen type support an
149. tem board for use in non touch screen models with an Intel Core i3 5010U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Standard 801857 601 System board for use in non touch screen models with an Intel Core i3 5010U processor and 2 GB of discrete graphics in HP 14 Compaq 14 and HP 240 246 G3 models with Windows 8 Professional 44 Chapter3 Illustrated parts catalog 4 Removalandreplacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures ET NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be h
150. the process Creating backups 117 Creating the recovery media 1 Select Start and type recovery inthe search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To recover see Recovering the original system using HP Recovery Manager on page 120 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not affect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know e Ifyou restore to a restore point and then change your mind you can undo the restoration e You should create system restore points Before you add or change
151. tional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Clickthe option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific product from the models listed 5 Clickthe appropriate operating system 6 Goto the BIOS section and download the BIOS software package 7 Follow the installation instructions as provided with the downloaded BIOS software package A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the c
152. tive system board and installed on the replacement system board e Memory module see Memory module on page 56 e Heatsink assembly see Heat sink assembly on page 91 e WLAN module see WLAN module on page 71 To remove the system board 1 Position the computer upright and then disconnect the following cables from the system board 1 Power connector cable 2 Display cable 3 Speaker cable Component replacement procedures 87 2 Remove the three Phillips PM2 5x4 0 screws 1 that secure the system board to the computer 3 Lifttheright side of the system board 2 and then pull the board away from the computer to remove it Reverse this procedure to install the system board 88 Chapter4 Removal and replacement procedures Speakers Description Spare part number Speakers includes left and right speakers and cable 757612 001 Before removing the speakers follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 and then remove the following components e Service cover see Service cover on page 55
153. to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 113 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the
154. ur preferences To create a screen shot 1 Display the screen you want to save 2 Copythe screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document or graphics editing program and then select Edit gt Paste The screen image is added to the document 4 Save and print the document What you need to know e You can back up your information to an optional external hard drive a flash drive a network drive or discs e Connect the computer to AC power during backups e Allow enough time for the backup Depending on files sizes it may take more than an hour e Verify the amount of free space on your backup storage device before you back up e You should back up o Before adding or changing software or hardware Before the computer is repaired or restored o On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party o Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To
155. use in Japan 757922 291 For use in Taiwan 757922 AB1 For use in South Korea 757922 AD1 For use in the Netherlands 757922 B31 For use in Israel 757922 BB1 For use in Switzerland 757922 BG1 For use in French Canada 757922 DB1 For use in Denmark Finland and Norway 757922 DH1 For use in the Czech Republic and Slovakia 757922 FL1 3 Top cover includes touchpad For use in HP 14 and Compaq 14 models e Black 757613 001 e Gray 758618 001 e White 758911 001 e Red 758912 001 e Blue 758913 001 e Silver 760247 001 For use in HP 245 G3 models e Topcover 758618 001 For use in HP 240 246 G3 models 20 Chapter3 Illustrated parts catalog Item Component Spare part number e Top cover 773067 001 4 Power connector cable 760104 001 5 Touchpad button board includes cables 757609 001 6 Fan 753894 001 7 RTC battery 759981 001 8 Power button board includes cable 757607 001 9a For use in models with Intel processors and discrete graphics 757602 001 For use in models with an Intel Core i3 3217U processor and discrete graphics 766502 001 For use in models with AMD processors and discrete graphics 766567 001 9b For use in models with Intel processors and UMA graphics 757603 001 For use in models with Intel Pentium and Celeron processors and UMA graphics 766504 001 For use in models with an Intel Core i3 3217U processor and UMA graphics 766503 001
156. ver to the computer j l l l u s umm c c M A ee i Component replacement procedures 61 3 Remove the rear covers from the computer The rear covers are included in the base enclosure kit spare part number 757598 001 for HP 14 and Compag 14 models 766898 001 for HP 240 246 and HP 245 G3 models e sl IM l nir I l l l l l l E 4 Remove the two Phillips broadhead PM2 0x2 0 screws from the optical drive bay that secure the top cover to the computer 5 Position the computer upright with the front toward you 62 Chapter4 Removal and replacement procedures 6 Disconnect the power button board cable 1 and the touchpad button board cable 2 7 Remove the three Phillips PM2 5x4 0 screws that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until it disengage from the base enclosure A NOTE The top cover may be very tightly secured to the computer Component replacement procedures 63 9 Remove the top cover 2 Reverse this procedure to install the top cover 64 Chapter4 Removal and replacement procedures Power button board Description Spare part number Power button board includes cable 757607 001 Before removing the power button board follow these steps 1 Shutdown the computer If you are unsure whether the computer is o
157. you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 46 Chapter4 Removal and replacement procedures Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700V 400V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporte

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