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HP EliteBook 850 G2

1. cccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeaeeeeseeeaaees 95 Downloading a BIOS update 0 2 eee eeecccceeeencneeeeeeenneeeeeeeeaeeeeeeeaaeeeeeeesaeeeeeeeaaas 95 Using MultiBOObsscsccid videadiotasecateevaanueeed a Vaaadien vadeeeens suaneeceasianeresnndderea haan 97 About the boot device order 2 eeeeeeneeeeeeeteee cette tene eee ee tennessee eaaeeeeeeeaeeeeeesaaeeeeeesneeeeene 97 Choosing MultiBoot preferences cececeeeceeeeeeeeeeeeeeeeeeeeseeeeaeeeeseeaaaeeeseeeaeeeeseeiaeeeeeeeaaes 97 Setting a new boot order in Computer Setup eeeeeeeeeeecceeeeeeeeeeeeeeeeeeeees 97 Dynamically choosing a boot device using the f9 prompt ce eeeeeeeeeeeees 98 Setting a MultiBoot Express prompt ccccccecceeeeeeeeeeeeaeceeeeeeeeeeeeeeseenenaees 98 Entering MultiBoot Express preferences c eccccceeeeeeeeeeeseeeeeneesaeeeeeeeeees 99 Using HP PC Hardware Diagnostics UEFI ccceeceeeeeenee cece eeene eee eeeaaeeeeeetaeeeeeetaaeeeeeesnaeeeeenees 99 Downloading HP PC Hardware Diagnostics UEFI to a USB device eee 99 Using HP Sure Start select models only eeeeeeceeeeeeneeeeeeeeeteeeeeeeeaeeeeeeeaaeeeeeetaeeeeeee 100 ENWW xii Contacting SUpport x ceiciisdacsdacencacededceeseaeaeddde encasia r RA A TAR RAE dee TTE AA RA aa i 101 ADSI Saer a a a e a A O E N 102 e e EE L E E tee Mier perme EE E E E E E E E 103 INput POWER iiipin in a e a aa e
2. 3 4 5 6 7 Tighten the hard drive screws 3 Insert the battery see Inserting a battery on page 54 Replace the service door see Replacing the service door on page 67 Connect AC power and external devices to the computer Turn on the computer Improving hard drive performance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently NOTE Itis not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete You may want to set it to run during the night or at another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 70 Chapter8 Drives ENWW 1 Connect the computer to AC power 2 From the Start screen type disk 3 Click Optimize f NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software
3. The user password and the master password can be identical You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can be removed from the drive only with the master password Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 10 41 12 9 f NOTE The DriveLock confirmation is case sensitive 13 ENWW Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Click Set DriveLock Password global Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter Read the warning To continue select YES When prompted type a master password and then press enter When prompted type the master password again to confirm and then press enter When prompted type a user password and then press enter When prompted type the user password again to confirm and then press enter To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter To save your changes and exit Computer Setup c
4. To set up multiple displays follow these steps 1 Connect an external hub purchased separately to the DisplayPort on your computer using a DP to DP cable purchased separately Be sure that the hub power adapter is connected to AC power 2 Connect your external display devices to the VGA ports or DisplayPorts on the hub 3 When Windows detects a monitor connected to the DP hub the DisplayPort Topology Notification dialog box is displayed Click the appropriate options to configure your displays Multiple display choices include Duplicate which mirrors your computer screen on all enabled displays or Extend which extends the screen image across all enabled displays 94 NOTE If this dialog box does not appear be sure that each external device is connected to the correct port on the hub For more information from the Start screen type screen resolution or press fn f4 and then follow the on screen instructions ENWW Video 47 Connect displays to computers with Intel graphics with a built in hub With your internal hub and Intel graphics controller you can connect up to 3 display devices in the following configurations e Two 1920 x 1200 DP monitors one 1920 x 1200 VGA monitor connected to an optional docking station e One 2560 x 1600 DP monitor one 1920 x 1200 VGA monitor connected to an optional docking station To set up multiple displays follow these steps 1 Connect your external display devices to
5. ap User Guide Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Centrino and Pentium are trademarks of Intel Corporation in the U S and other countries Java is a U S trademark of Sun Microsystems Inc Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2014 Document Part Number 781076 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http Awww hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Software terms By ins
6. POINTING ASVICES n a oenneueds a pion ctaeaduin cates nnevdaaewelceaae donee 30 Setting pointing device preferences cccceccecceceeeeeeeeeeeceeeaecaeceeeeeeeeeseeeecsaneeaeeeeeeeneees 30 Using the pointing Stick cccccccceccecceeeeeeeeeeceeeaecaeeeeeeeeeeeeeseacaacaecaeeeeeeeeeesseseecsncaeeaeeeeeees 30 Using the TouchPad and gestures ccccccceeeeeeceeccneeeeeeeeeeeeeeeesecaaaaeeeeeeeeeeeeeeeeteesenaaeas 30 Turning the TouchPad off and On cccccccceceeeeeeeeeeeeceaeceeeeeeeeeeeseeeensaesaeeeeeeeees 31 TAPPING sree cee eee necee A tases a E L a ATT 31 SCTON Graer a aaa a aa Aea Ea a aa 32 Z TINGEN PINCH ZOOM itia a E a a E a aaa 32 Plae e EEA E EEE E A 33 Rotating select models only ccccceceeeeeeeeeeeeceeceeeeeeeeeeeeeeeeeeencaeeeeeeeeeeeeess 33 Flicking Select models only ceceeeeeceeceeeeeeeeeeeeeeeeceneaecaeeeeeeeeeeeteteeeseaeees 34 Edge swipes select models only eceeecceceeeseeteeeeeeeeceeeeeeeneeeeeeenaeeeeenenaees 34 Right edge swipe cccceceeeceeeeeeeeenccaeceeeeeeeeeeesedeeneaeeaeeeeeeeeeeeeseeeas 34 LeftedgeSWiIpe nir reni ionsar i a i i a i E aE 35 Top edge SWIPE 2 0 cc cececcecceceeceeeeeeeecaaeeeceeeeeeeteseecceneaaeeeeeseeeeeeteeeneees 35 Using TE keyboard diac cecciccateescdeunds cccdsccapaenlundencsaeddesadadeoacecaactiecs ea cendedacaupens a aae TETEN 36 Using Windows shortcut keys cccccccceeeeeeeeeenneca
7. The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Y NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 96 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly Gf NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the
8. When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 78 Chapter 9 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Security ENWW O fF I o oO N Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your ch
9. running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 From the Start screen type disk and then select Uninstall apps to free up disk space 2 Follow the on screen instructions Using HP 3D DriveGuard select models only HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation Y NOTE Because solid state drives SSDs lack moving parts HP 3D DriveGuard is unnecessary BY NOTE A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D DriveGuard A hard drive installed in an optional docking devices or connected to a USB port is not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the compute
10. 49 power saving states 50 product name and number computer 102 public WLAN connection 24 R readable media 50 recovery 92 recovery partition 90 refresh 92 regulatory information regulatory label 102 wireless certification labels 102 reset 92 restoring the hard drive 90 RJ 45 network jack identifying 6 7 RJ 45 network lights identifying 6 7 rotating TouchPad gesture 33 S screen brightness keys 37 screen image switching 37 scrolling TouchPad gesture 32 security cable slot identifying 8 9 security wireless 23 ENWW serial number 102 serial number computer 102 service door release latch 17 service door release lock identifying 17 setting password protection on wakeup 51 setting power options 50 setup of WLAN 23 setup utility navigating and selecting 93 restoring factory settings 94 shutdown 49 SIM inserting 25 SIM slot identifying 18 Sleep exiting 50 initiating 50 slots security cable 8 9 SIM 18 smart card defined 60 inserting 61 removing 61 smart card reader identifying 8 9 SoftPaqs downloading 87 software antivirus 80 critical updates 81 Disk Cleanup 71 Disk Defragmenter 70 firewall 80 sMedio 44 speakers identifying 14 storing a battery 56 switch power 49 T temperature 56 testing an AC adapter 58 touch to share 44 TouchPad buttons 11 using 30 TouchPad gestures 2 finger pinch zoom 32 rotating 33 scrolling 32 TouchPad light identifying 12 TouchPad zone ide
11. Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key ENWW Installing critical security updates 81 Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must enroll your fingerprints in the HP Client Security s Credential Manager Refer to the HP Client Security software Help After you enroll your fingerprints in Credential Manager you can use HP Client Security s Password Manager to store and fill in your user names and passwords in supported websites and applications Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer e Near the bottom of the TouchPad e On the right side of the keyboard e On the upper right side of the display e On the left side of the display Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor See Buttons speakers and fingerprint reader select models only on page 14 for the location of the finger print reader on your computer 82 Chapter9 Security ENWW 10 Maintenance Adding or replacing memory modules
12. NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 90 Chapter 11 Backup and recovery ENWW 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition From the Start screen type pc and then select This PC Y NOTE If the Recovery Image partition is not listed you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 91 3 If the Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen i
13. NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 2 3 4 5 ENWW Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Remove the battery see Removing a battery on page 55 Remove the service door see Removing the service door on page 66 If you are replacing a memory module remove the existing memory module Adding or replacing memory modules 83 a Pull away the retention clips 1 on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 6 Insert anew memory module Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated 84 Chapter10 Maintena
14. The computer has one memory module compartment The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot Ef NOTE Before adding or replacing a memory module make sure the computer has the most recent BIOS version and update the BIOS if needed See Updating the BIOS on page 95 Z CAUTION Failure to update the computer to the latest BIOS prior to installing or replacing a memory module may result in various system problems WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module Z CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Ey NOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical Eyf
15. one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension 86 Chapter10 Maintenance ENWW Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPaqs you must first download and install the program Go to http www hp com go s
16. select models only Z CAUTION To prevent damage to the connectors use minimal force when inserting a SIM To insert a SIM follow these steps 1 Turn off the computer by using the Shut down command Close the display Disconnect all external devices connected to the computer 2 3 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface with the battery bay toward you 6 Remove the battery ENWW Connecting to a wireless network 25 7 Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated 99 Gf NOTE The SIM in your computer may look slightly different from the illustration in this section NOTE See the image on the battery bay to determine which way the SIM card should be inserted into your computer 8 Replace the battery 9 Gf NOTE HP Mobile Broadband will be disabled if the battery is not replaced 9 Reconnect external power 10 Reconnect external devices 11 Turn on the computer To remove a SIM press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices A Bluetooth device provides short range wireless c
17. the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 98 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning proper
18. the VGA ports or DisplayPorts DP on the computer base or the docking station 2 When Windows detects a monitor connected to the DP hub the DisplayPort Topology Notification dialog box is displayed Click the appropriate options to configure your displays Multiple display choices include Duplicate which mirrors your computer screen on all enabled displays or Extend which extends the screen image across all enabled displays f NOTE If this dialog box does not appear be sure that each external device is connected to the correct port on the hub For more information from the Start screen type screen resolution or press fn f4 and then follow the on screen instructions Discovering and connecting Miracast compatible wireless displays select models only To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast A Point to the upper right or lower right corner of the Start screen to display the charms click Devices click Project and then follow the on screen instructions On select computer models from the Start screen click the HP Quick Access to Miracast icon and then follow the on screen instructions 48 Chapter5 Multimedia ENWW 6 Power management Ef NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean both types of power controls Shutting down turning
19. to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP Sure Start select models only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions 100 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW 13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country
20. us en wwcontact_us html Here you can e Chat online with an HP technician 94 Gf NOTE When support chat is not available in a particular language it is available in English e Find support telephone numbers Locate an HP service center ENWW Contacting support 101 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer 4 7 IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Oo oduct PORK T 0 Warranty lylyOy Component 1 Serial number 2 Product number 3 Warranty period e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed Sf NOTE This Digital Product Ke
21. while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lower the brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Store the user replaceable battery in a cool dry location e Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights From the Start screen type power select Settings and then select Power Options Identifying low battery levels ENWW When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon in the notification area shows a low or critical battery notification NOTE For additional information about the power meter see Using the power meter and power settings on page 51 Setting power options 53 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Re
22. wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in configuring a wireless router see the information provided by your router manufacturer or your ISP NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to e mail that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption
23. 2 battery temperature 56 BIOS determining version 95 ENWW downloading an update 95 updating 95 Bluetooth device 21 26 Bluetooth label 102 buttons left pointing stick 11 left TouchPad 11 power 14 49 right pointing stick 11 right TouchPad 11 volume 41 C cables USB 62 caps lock light identifying 12 caring for your computer 85 checking audio functions 42 cleaning your computer 85 components bottom 17 display 10 front 19 left side 8 right side 5 top 11 Computer Setup BIOS administrator password 75 DriveLock password 76 navigating and selecting 93 restoring factory settings 94 computer traveling 56 107 connecting to a WLAN 24 connector power 6 7 conservation power 56 corporate WLAN connection 24 critical battery level 50 critical updates software 81 D Disk Cleanup software 71 Disk Defragmenter software 70 display image switching 37 DisplayPort connecting 46 DisplayPort identifying 5 6 docking connector identifying 6 7 drive media 50 DriveLock password changing 78 description 76 entering 78 removing 78 setting 77 drives external 63 handling 65 hard 63 optical 63 using 66 E electrostatic discharge 113 embedded numeric keypad identifying 16 38 esc key identifying 16 external AC power using 57 external devices 62 external drive 63 external monitor port 8 9 45 F f11 recovery 90 Face Recognition 42 fingerprint reader 82 fingerprint reader ide
24. ENWW Connecting to a wireless network 23 Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Start screen point to the far right upper or lower corner of the screen to display the charms 3 Select Settings and then click the network status icon 4 Select your WLAN from the list 5 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Sign in ef NOTE If no WLANs are listed you may be out of range of a wireless router or access point Ey NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection After the
25. GO To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fnt esc Displays system information fn f3 Initiates Sleep which saves your information in system memory The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep 36 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW ENWW Hot key combination Description fn f4 Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer q fn f6 Decreases speaker volume fn f7 Increases speaker volume d Us fn f8 Mutes the microphone fn f9 Decreases the screen brightness level nly fn f10 Increases the screen brightness level a l fn f11 On select models turns the keyboard backlight on and off k San NOTE The keyboard backlight is t
26. HP Support Assistant provides the tools and information about the battery To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity To access battery information A To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance 52 Chapter6 Power management ENWW Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer eek f NOTE The computer must be connected to external power for Battery Check to work properly 2 To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Battery Check examines the battery and its cells to see if they are functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use
27. LTE Long Term Evolution which provides access to networks supporting LTE technology You may need the HP Mobile Broadband Module serial number to activate mobile broadband service The serial number is printed on a label inside the battery bay of your computer Some mobile network operators require the use of a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about inserting and removing the SIM see Inserting and removing a SIM select models only on page 25 in this chapter For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer Using HP Mobile Connect select models only HP Mobile Connect is a prepaid mobile broadband service that provides a cost effective secure simple and flexible mobile broadband connection for your computer To use HP Mobile Connect your computer must have a SIM and the HP Mobile Connect App For more information about HP Mobile Connect and where it is available go to http www hp com go mobileconnect Inserting and removing a SIM
28. ON To prevent information loss or an unresponsive system e Save your work and shut down the computer before adding or replacing a memory module or hard drive e Ifyou are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Intel Smart Response Technology select models only Intel Smart Response Technology SRT is an Intel Rapid Storage Technology RST caching feature that significantly enhances computer system performance SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive This provides the advantage of having a hard disk drive or a RAID volume for maximum storage capacity while simultaneously delivering SSD enhanced system performance experience If you add or upgrade a hard drive and intend to set a RAID volume you must temporarily disable SRT set the RAID volume and then enable SRT To temporarily disable SRT 1 From the Start screen type Intel and then select Intel Rapid Storage Technology 2 Click the Acceleration link and then click the Disable Acceleration link 3 Wait for the Acceleration Mode to complete 4 Click the Reset to Available link 4 7 IMPORTANT You must temporarily disable SRT when changing RAID modes Make the change and then re enable SRT Failure to temporarily disable this feature will prevent you from creating or changing
29. RAID volumes E NOTE HP does not support SRT with self encrypting drives SEDs Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot hard drive and other components 1 With the service door release latch toward you slide the service door release latch 1 to the right remove the screw if the optional screw is being used 2 and then slide the release latch 3 to the right again to release the service door Sf NOTE If you not want to use the optional screw you can store it inside the service door 66 Chapter 8 Drives ENWW 2 Slide the service door toward the front of the computer 4 and lift 5 to remove the service door Replacing the service door Replace the service door after accessing the memory module slot hard drive regulatory label and other components 1 Tilt down the service door to align the front edge of the service door near the front edge of the computer 1 2 Insert the alignment tabs 2 on the rear edge of the service door with the notches on the computer 3 Slide the service door toward the battery bay until the service door snaps into place ENWW Using hard drives 67 4 With the service door release latch toward you slide the service door release latch 3 to the right and if you choose to insert and tighten the optional screw 4 to hold the service door in place Slide the release latch to the left to l
30. S updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System B OS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download ENWW and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the compu
31. Setting power options 55 4 Remove the battery from the computer 3 Conserving battery power From the Start screen type power select Settings and then select Power Options Select low power use settings through Power Options Turn off wireless and LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an external power source Stop disable or remove any external memory cards that you are not using Decrease screen brightness Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery select models only 56 CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place Y NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Chapter 6 Power management ENWW Calibrate a battery before using it if it has been stored for one month or more Disposing of a user replaceable battery select models only WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short exter
32. a dea aaa a aaa GAAS 104 Operating environment 0 0 0 ee ce ec ee eect eee eeee eee ee tee aeee eee eeaeeeeeeseaaeeeeeeseceaeeeeeseneeeeeeseceeaeeeeseeeaeeeeseeeaeeees 105 Append A Traveling With the Computel seron naina aaar r EE OEE 107 ADPendik B WNGWUISSINO ONG asiitoe aaia draei ia 109 Troubleshooting reSOUurces sccccescaescccdeceenececednaneececddcateecdecdseee EEEN EARRA EEEE EEE EENET REE E EE 109 RRESOIVING ISSUCS i AEE A A A E 109 The computer is unable to start Up cccccceeeeeeeeeeeeeeeceeeeeeeeeeeeeeeaaaaeaeeeeeeeeeeeeeetenseeaees 109 The computer screen is Blank cciias aiii enda ia 110 Software is functioning abnormally esssssseesssrnssssennnnnssnnnannnnnnnnnnnnnananunnaaanannnaanennnnannana 110 The computer is on but not responding ececececeeceeeeeee cette eeeeeaeaeeeeeeeeeeeeeeeeeeeenaees 110 The computer is unusually warm ceeeeeete eee eete erect eeceee eee taeeee eee taeeeeeeeaeeeenenaeeeeeneea 110 An external device is NOt working ceceeeeeeeeeeneeeeeeeeeeeeeeeeeaaeeeeeeeaaaeeeseeeaaeeeeeeenaeeeeeeeaas 111 The wireless network connection is NOt working ceceeeeeeeeeeeeeeee entrees eeeteaeeeeeetnaaeeeeee 111 A disc does not Play wsc2 cicesdeneieceseeebinadeseiessaselasienesacceniededecoetsuebecesssvecacecdnteaadecereecezedecess 111 A movie is not visible on an external display sseseeeessssseeseesrresserrrsssrrrrssrirrrssrerrssreene 112 The process o
33. able process NOTE A BIOS Administrator password must be set before you can set a DriveLock password For details about each of these passwords see the following topics Managing a BIOS administrator password ENWW To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password 1 2 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Using passwords 75 Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted type your new password again to confi
34. al USB ports that can be used with the computer ENWW Using a USB device 61 Connecting a USB device CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port EY NOTE The following illustration may look slightly different than your computer You will hear a sound when the device has been detected Bf NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device Z CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using optional external devices NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer CAUTION To reduce the risk of damage to the equipment when connecting a powered
35. anges go into effect when the computer restarts Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive eek Gf NOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 w Se Oo E Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Removing Automatic DriveLock protection To re
36. ch may be provided with the software or on the manufacturer s website Back up your hard drive by creating recovery discs or a recovery flash drive See Backup and recovery on page 89 Finding information You have already used Setup Instructions to turn on the computer and locate this guide To locate resources that provide product details how to information and more use this table Resources For information about Setup Instructions poster e How to set up the computer e Help to identify computer components HP Support Assistant e Operating system information To access HP Support Assistant from the Start e Software driver and BIOS updates screen select the HP Support Assistant app e Troubleshooting tools To access the latest user guide go to http www hp com support and select your country e How to access support Select Drivers amp Downloads and then follow the on screen instructions Worldwide support e Online chat with an HP technician To get support in your language go to e Support telephone numbers http Awelcome hp com country us en wwcontact_us html e HP service center locations HP website e Support information To access the latest user guide go to e Ordering parts and finding additional help http Avww hp com support and select your country Select Drivers amp Downloads and then follow the on e Accessories available for the device screen instructions Safety amp Comfo
37. ck Gf NOTE Using 2 finger click is the same action as using right click with the mouse e Place two fingers on the TouchPad zone and press to open the options menu for the selected object Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock ok Gf NOTE Rotating is intended for specific apps where you can manipulate an object or image It may not be functional for all apps ENWW Using pointing devices 33 Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents e Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right Edge swipes select models only Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings e Swipe your finger gently from the right edge to reveal the charms 34 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW Left edge swipe The left edge swipe accesses your recently opened apps
38. connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection E NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a network service provider called a mobile network operator which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage When used with mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send e mail or connect to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies 24 Chapter 3 Connecting to a network ENWW e HSPA High Speed Packet Access which provides access to networks based on the Global System for Mobile Communications GSM telecommunications standard e EV DO Evolution Data Optimized which provides access to networks based on the code division multiple access CDMA telecommunications standard e
39. crophones You can connect wired headphones or headsets to the audio out headphone audio in microphone jack on your computer Many headsets with integrated microphones are commercially available To connect wireless headphones or headsets to your computer follow the device manufacturer s instructions WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app Checking audio functions on the computer BY NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder 2 Click Start Recording and speak into the microphone 3 Save the file to your deskt
40. current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways e To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup ENWW To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select one of the following options e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Hybrid e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Native Boot mode e Advanced gt Boot Options gt Legacy Boot Order gt Legacy Boot Mode Press enter U
41. d audio in microphone 2 DisplayPort Connects an optional digital display device such as a high f tor or proj performance monitor or projector 3 Memory card reader Reads optional memory cards that store manage share or access information ENWW Right 5 Component Description 4 USB 3 0 port s Connects an optional USB device such as a keyboard an mouse external drive printer scanner or USB hub For details about different types of USB ports see Using a USB device on page 61 5 RJ 45 network jack lights Connects a network cable e Green left The network is connected e Amber right Activity is occurring on the network 6 Docking connector Connects an optional docking device 7 Power connector Connects an AC adapter Component 1 Audio out headphone Audio in 2 microphone jack Description Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected
42. device be sure that the device is turned off and the AC power cord is unplugged 62 Chapter 7 External cards and devices ENWW 1 Connect the device to the computer 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer E NOTE HP external USB optical drives should be connected to the powered USB port to the ENWW computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device Using optional external devices 63 64 Chapter 7 External cards and devices ENWW 8 Drives Handling drives Z CAUTION Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply Observe these precautions ENWW Before you move a computer that is connected to an external hard drive in
43. dm and follow the instructions to download and install SoftPaq Download Manager To download SoftPagqs A From the Start screen type s In the search box type softpaq and then select HP SoftPaq Download Manager Follow the instructions to download SoftPaqs NOTE If prompted by User Account Control click Yes ENWW Updating programs and drivers 87 88 Chapter10 Maintenance ENWW 11 Backup and recovery To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options Ef NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Ey NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more info
44. e cece eeeceeeee eee eeeee eter eteeeaaeeeceeaaeeeeeeeaaaeeeeeeeaaeeeeseeeaaeeeeseeaaaeeeseeenaeeeeeeeaaas 80 Sing re wall SOMWar es escacced sssndecead a E EEE 80 Installing critical Security Updates oii ci siecscecctiedensccecedahedestccbeieesda chek ecebasahiesdbansuvesbangshereensviacteeesataceeds 81 Using HP Client Security 00 2 cence erent re een eee ane ee renee RAEE ee senna EEEE AAEE EE 81 Installing an optional Security Cable 3 5 c2fccedanccevecetahacehestadsceg cued EAA 81 ENWW Using the fingerprint reader Select models only ccceeeeeeeeeeeeeecteeeeeeeeeeeeeeeeaeeeeeeeaaeeeeeeenaeeeeeeeaaas 82 Locating the fingerprint reader 0 eee eee ceeeeee scene eee eeeeaeeeeeeeaeeeeeeeeaaeeeeeeeaaeeeeeeenaeeeeeeenaaes 82 MAAN ARN E A E T A E E E E E E A E E TS 83 Adding or replacing memory MOMUIES eee eee eeeenee eee eea aE aa EA EE a S 83 Cleaning your COMPUTE omissa aana a AAA A ae emanated 85 Cleaning procedures 00 00 eeceeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeceeeaaeeeeeeeaaeeeeeeeaaaeeeeseeaeeeeeeeecneeeeeeaas 86 Cleaning the display All in Ones or Notebooks ecccceeeeeeeeeeeeeeenneeeeeeeaes 86 Cleaning the sides Or COVED iiccstinite tiene elie eisai 86 Cleaning the TouchPad keyboard Or MOUSE eceeceeeeeeeeeeeeeeeteeeeeeetnteeeeeeees 86 Updating programs and drivers 5 cyheseescddessnesccuevisasaevdaaaecoseepsaneesedyadsdetaesusheacoeuedaae ccgedeaganueeestaeeaees 87 Us
45. e 73 Protecting thecComputen vss ssccccccis sesseccadateacec sedi Gace fends AEE aE EA Ea 73 Using passwords sscc0e isseecreebeend aide raa iE E sig ehagy ie Weadecre TE E ER R elie 74 Setting passwords in WINdOWS ccccceeeeeeeeeeeenee eee eeeeeee eee eeeaaaeeeeeeeaaeeeeeeeaaeeeeseenaeeeeeeeeaaes 74 Setting passwords in Computer Setup 0 cccccecceeeeeeeeeeceeeeceeeeeeeeeeeteceeeaeaeeeeeeeeeeeeeteees 75 Managing a BIOS administrator password cece eeeeeeeeeeeeceeeeeeeenaeeeeeeeeaeeeeeeenaeeeeeeeaees 75 Entering a BIOS administrator password ccceeeeeeeeeeeeeeeeeeeeeeeetteeeeeettaeeeeees 76 Managing a Computer Setup DriveLock password cceeeeeeeeeeeeceeceeeeeeeeeeeeeeeeeeennaeees 76 Setting a DriveLock password 00 eee ee eee ee eeeee eee eeeeeeeeeeeeeaaeeeeeeeaaaeeeeeeeaeeeeeeeeaaes 77 Entering a DriveLock password esssssseeessessrressssrrsssttrrrssttntnsstttnrnsttennnsstennne 78 Changing a DriveLock password eesiisisirissiniiirianinsn inanin aeann naa 78 Removing DriveLock protection ssseseerseesssrrusseerrraesrinneseetrnaaarrnnesatennnaarennaenet 78 Using Computer Setup Automatic DriveLock cccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenensaeens 79 Entering an Automatic DriveLock password s ssssseseiessssrrissrrrrrssrtrrrsserernss 79 Removing Automatic DriveLock protection eeeessssseeesseeerresesrrrsssrrrrsssrernnssne 79 Using antivirus softwar
46. e Off The battery is fully charged 4 Hard drive light e Blinking white The hard drive is being accessed C6 e Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For more information about HP 3D DriveGuard see Using HP 3D DriveGuard select models only on page 71 ENWW Front 19 20 Chapter 2 Getting to know your computer ENWW 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators install base stations
47. e on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows 74 Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the BIOS Administrator password User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password from the Start screen access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Chapter 9 Security ENWW Setting passwords in Computer Setup Password Function BIOS administrator password Protects access to Computer Setup NOTE If features have been enabled to prevent removing the BIOS administrator password you may not be able to remove it until those features have been disabled DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the en
48. e or responds abnormally restart the computer by pointing to the right side of the screen When the charms display click Settings Click the Power icon and then click Shut down If you cannot restart the computer using this procedure see the next section The computer is on but not responding on page 110 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs Z CAUTION Emergency shutdown procedures result in the loss of unsaved information e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pil
49. e set depending on how you want to control access to your information Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer e BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS Automatic DriveLock passwords are enabled in Computer Setup Windows passwords are set only in the Windows operating system If HP SpareKey has been set up previously and if you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e When creating passwords follow requirements set by the program e Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website e Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can securely read them in the future if they cannot be remembered e Do not store passwords in a fil
50. eeeeeeeeeeeeeseaaaaaecaeeeeeeeeeeeeeeennnnneeaeeeeeess 36 Identifying the hot keys ee 36 USING KEY PAS sca2esecccscescas cxsavecanncves cceascnsuadunnarenacedes aaa a aaa a aA 38 Using the embedded numeric keypad cccceccceceeseeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeaeees 38 Turning the embedded numeric keypad on and Off eee 39 Switching key functions on the embedded numeric keypad 39 Using an optional external numeric keypad 0 ccccceceeeeeeeeeeneeceeeeeeeeeeeeeeteees 39 S POA be gee epee ee peer tere nee rt eee eer bene cn eee Cerin ny epeeeer pres erent re Cheer ag rent nee tere pee ferent orrepr ere reer er eeee preererer yt carer 41 e O E E E E E A A E ET 41 Connecting speakers 0 eee ee eect eeceeeeee ee eeeee cette eeeeaee eee eeeeaeeeeseeeaaeeeeeeeaaaeeeseeeaeeeeseenaeeeeseeaaes 41 Adjusting the Voe sareren a d snnededed Pracdgeentiaas serdanenexcdantecesbdanteseee eee 41 Connecting headphones and microphones cccccceceeeeeeeeeeeeaeeeeeeeeeeeeeeeetecsenneeeeees 42 Checking audio functions on the computer eee eeeeeee eee enee eee eeeeaeeeeeeeaeeeeeeetaaeeeeeeeaees 42 Webcam select models Only ssiisccesitesaccecsdencedesvodsidapeetacite deccnciadegens eecnad ennvertadh cnfedal dencdesaceneeneninad SSA 42 Touch to share Select models ONY ceeeeeeeeeeeeeee eee eeeeeeeeeeeeeeaeeeeeeeaaaeeeseeeaeeeeeeeaaaeeeeeeenaeeeeeeeeaaes 44 SLM SMATIING ce ipceche ees ces e
51. eeeeeeeeees 51 Setting password protection on wakeup sssssssssessrtrrrrnsssesrtinrrnnnennsnnnsrrenn nnn 51 Using battery DOWE cccccccccecce cece eee eeeeeeeeaaaeaeeceeeeeeeeeeeecsaaaaeaeeceeeeeeeeeeesecsucsaseeeeseeeneess 52 Finding additional battery information cccceceeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeees 52 Using Battery Check rcio a uss a a aa a aE 53 Displaying the remaining battery charge eccecceceeeeeeeeeeeeeeeneecaeeteeeeeees 53 Maximizing battery discharge time cccceeeeceeeeeeceeceeeeeeeeeeeteeeecnansaeeeeeeeees 53 Managing low battery levels cccccceceeeeeeeeeeeeeeeeaeceeeeeeeeeeeseesscnancaeeeeeeeees 53 Identifying low battery levels cceceeeeeeeeeeeeeceeeeeeeeeeeteeeeesenninaeees 53 Resolving a low battery level ceeeeeeeeeeeeceeceeeeeeeeeeeeteteeesnaeees 54 Inserting or removing the battery cccccceeeceeeeeeeeceeceeeeeeeeeeeseeeeesnnnaeeeeeeeees 54 Inserting a battery 22 0 0 cceceeeeeeceeeeee cee eeeee eect eeeeceeaeaeeeeeeeeeeeeeeeneeaea 54 Removing a battery ccccccccecceeeeeeeeecceneeaeeeeeeeeeeeeesessnesenseeeeees 55 Conserving battery DOWER cc ecceccecceceeeeeeeeeeeeeaeaaneeceeeeeeeeeseeeeenanaeeeeeeees 56 Storing a user replaceable battery select models only ceeeeeeeeeeeetees 56 Disposing of a user replaceable battery select models only eeeeee
52. er NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer j mn o ENWW Connecting to a wired network 27 28 Chapter 3 Connecting to a network ENWW 4 ENWW Navigating using the keyboard touch gestures and pointing devices Your computer allows navigation using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks 29 Using pointing devices f NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options You can also view demonstrations of TouchPad gestures To access Mouse Properties e From the Start screen type mouse click Settings and then select Mouse Using the pointing stick Press the pointing stick in the direction you want to move the pointer on the screen Use the left and right pointing stick buttons as you would the left and right butt
53. er damage to a drive or loss of information observe these precautions e If removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover e Keep components in their electrostatic safe containers until you are ready to install them e Avoid touching pins leads and circuitry Handle electronic components as little as possible e Use nonmagnetic tools e Before handling components discharge static electricity by touching an unpainted metal surface of the component e f you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support ENWW 113 114 Appendix C Electrostatic discharge ENWW Index Symbols Numerics 2 finger pinch zoom TouchPad gesture 32 A AC adapter testing 58 AC adapter battery light 19 accessory battery connector identifying 17 administrator password 74 airport security devices 65 antivirus software 80 audio functions checking 42 audio in microphone jack identifying 5 6 audio out headphone jack identifying 5 6 Automatic DriveLock password entering 79 removing 79 B battery conserving power 56 discharging 53 displaying remaining charge 53 disposing 57 low battery levels 53 replacing 57 storing 56 battery bay 102 Battery Check 53 battery information finding 52 battery power 5
54. es 57 Replacing a user replaceable battery select models only eeeeeeeeeeeees 57 Using external AC pOWEF cecceeceececceceeee eee eeeeeeeceaeaaeaeeeeeeeeeeeeegsecsaaaacaeeeeeeeeeeeseeeeeeeaaees 57 Testing an AC adapt ren sccueadidesdepias tesa cnuune sy ocmeoleesandendasdaudeameces 58 f TE ee eean ake o r sain AEN ENET AT SIE T N T 59 Using memory card readers ciccesasscesiceaescedvisenunscduideaacas cageapctedvedasnenesaadaaen oysutedaseeetadeasedevvdadatecuvinaaneisvia 59 INSSMINGiel MEMORY Card ec sidecedenvetvensueteendedest meeeredettenevedis eeedednnd ieee eerste niece 59 REMOVING a memory card 2 cece eeceeeeeeeeeeeeeeeeeeeeeeeeeeseneeeeeeeceaeeeeeeseeeeeeeeeseneaeeeeseeeeaeeeeseeaaeees 60 USING SIN ANT CANS amp ncc2heeisajccgediatedae teat N ees dsbeeg ies taaicte ceed apadeeitsbden ce apaddeedaeedeetandedeeaeds 60 INSEMINGia smart CAN arsino R S 61 Removing a smart card eee cceeeeeeeeeeeeeeeeee eee eeneeeeeeeeeeeeeeeeeaeeeeeeseeeeeeeeseeeaeeeeeteeeeeeeeseeeaeees 61 USING a USB GOVICG sicccilencadevendcecehcttedyctesvadapecdeduategacenvid dycaeeied peed edad ade eevitigactee dd eee oenadnceexitieas denies 61 ENWW Connecting a USB G6ViCe js ccessdetseivaks chatvonies jecdeabe op etvnt etalon Gulevate a iideevacieeee 62 Removing a USB GOVICG az cscssstecevetenddiceaveh iari Eni iee EEE TEE TE TE TA 62 Using optional external GOVICeS wissccvsveieces yeveteesevyeiencaevevsiuageaybapmecyavevbieuceeaseliud
55. etween your device and your computer 1 Open the item you want to share 2 Touch the two NFC antennas together You may hear a sound when the antennas have recognized each other 9 E NOTE The NFC antenna on your computer is located under the TouchPad To find where the other device NFC antenna is located refer to your device instructions 3 You may see a message on your device asking you to initiate the transfer and a message on your computer if you want to receive the transfer Follow the on screen instructions to accept the transfer Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV Your computer has the following external video ports 44 Chapter5 Multimedia ENWW e VGA e DisplayPort A 7 IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions Ey NOTE See Getting to know your computer on page 5 for information about your computer s video ports VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an e
56. f burning a disc does not begin or it stops before completion 112 Appendix Electrostatic discharge erien a E a ee heeeleieeases 113 oee E E E E E E A EE E E E E E T E E E E E E E ree 115 ENWW 1 Welcome After you set up and register the computer we recommend the following steps to get the most out of your smart investment 9 TIP To quickly return to the computer Start screen from an open app or the Windows desktop ENWW press the Windows key on your keyboard Pressing the Windows key again will return you to the previous screen Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 21 Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 80 Get to know your computer Learn about your computer features See Getting to know your computer on page 5 and Navigating using the keyboard touch gestures and pointing devices on page 29 for additional information Find installed software Access a list of the software preinstalled on the computer From the Start screen type a click Apps and then select from the displayed options For details about using the software included with the computer see the software manufacturer s instructions whi
57. ge sub EAS 62 Using optional external rive S sssini a AASE 63 Be DRUG E EAE E E E E EE E E A AE E E sepessenedeve 65 Handling Arves saires eacceayackeczdudsaceddauecaaue dente saadetfuye Seezetev ean EE TEE OEEO EEE AT 65 using hard UNES seare aa E O Seneeaeasen 66 Intel Smart Response Technology select models only sseeseessseeseesrresserrrsssrrrrrssereess 66 Removing or replacing the service door eee eeceeeeee scence ee eeeeceeeeeeeaeeeeeeeeaeeeeeeeaeeeeneeaees 66 REMOVING the semia OOK iiiso scidcabeesasdcagssessuateacptanntestey ieadeae see eietea teeters 66 Replacing the service door 00 0 ececceceeseeeceeeeeeeeeeeeeeseceeeeeeeseeeeeeeeseeeeaeeeeeeeaaeees 67 Replacing or upgrading the Nard drive 2 0 ee eee eeeeeee eee eeeeeeeeeeeeeaaeeeseeeaaeeeeeeeaaeeeeeneaees 68 Removing the hard drive sescarensores aa ties eae tei 68 Installing a hard grive nasosini A vibbadede cited beasnieds 69 Improving hard drive performance cccccceceeeeeeeeeeeeeeeeaeceeeeeeeeeeeseeeenecacaeeeeeeeeeeeseneees 70 Using Disk DetraQme mer inciiecteceniecdeetestustetetsesacteaaenueeanpetice e ehaeiaeeeieds 70 Using Disk Cleanups no a E deeded eran 71 Using HP 3D DriveGuard select models only 200 0 ccc cecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeseeeeaees 71 Identifying HP 3D DriveGuard Status i eceeceeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeteeeaeees 71 apc Toh lS amerinerer treater anette reer reenter EEA rer rrr EAA errr rer
58. glio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 Chapter 1 Welcome ENWW 2 Getting to know your computer Right Ef NOTE Refer to the illustration that most closely matches your computer Component Description 1 Audio out headphone Audio in Connects optional powered stereo speakers headphones G microphone jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone an
59. hapter 2 Getting to know your computer ENWW Component Description 3 Wireless button Turns the wireless feature on or off but does not establish a 7 wireless connection 4 Volume mute button Mutes and restores speaker sound qe 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon ENWW Top 15 Keys NOTE Your computer may look slightly different from the illustration in this section Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 3 rt Windows key Returns you to the Start screen from an open app or the Windows desktop 1 NOTE Pressing the Windows key again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows applications key Displays options for a selected object 7 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates be
60. hen running on battery power or on external power or when the battery reaches a critical level After Hibernation is initiated press the power button to resume your work 32 Eff NOTE Rapid Start Technology can be disabled in Setup Utility BIOS If you want to be able to initiate the Hibernation state you must enable user initiated Hibernation using Power Options See Enabling and exiting user initiated Hibernation on page 51 Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e From the Start screen point to the upper right or lower right corner of the screen When the charms list opens click Settings click the Power icon and then click Sleep To exit Sleep briefly press the power button When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working ek f NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen 50 Chapter6 Power management ENWW Enabling and exiting user initiated Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options 1 From the Start screen type power options and then select Power Options 2 Inthe left pane click Choose what the power button does 3 Click Change Settings that are current
61. ically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External monitor port 4 USB 3 0 charging powered port Connects an external VGA monitor or projector Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off For details about different types of USB ports see Using a USB device on page 61 5 USB 3 0 port 6 Smart card reader Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub For details about different types of USB ports see Using a USB device on page 61 Supports optional smart cards Chapter 2 Getting to know your computer ENWW ENWW Component 1 Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vents Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent o
62. ifications ENWW Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft ENWW Operating environment 105 106 Chapter 14 Specifications ENWW A Traveling with the computer ENWW For best results follow these traveling and shipping tips Prepare the computer for traveling or shipping Back up your information Remove all discs and all external media cards such as memory cards Z CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information remove the media from a drive before removing the drive from a drive bay and before shipping storing or traveling with a drive Turn off and then disconnect all external devices Shut down the computer Take along a backup of your information Keep the backup separate on the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags Z CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveye
63. ing SoftPaq Download Manage sssrinin aaa AE AA A EN AAAA 87 T Eac anI EONO an a EEA ie 89 Backing Up Your informato seasick d Eaa EE EEEE E EEE RAEE EE EEEE EEEE EEN EEE 89 Performing a system recovery ceeeececeeeeeeeeee eee eeeeeeeeeeeeeeaaeeeseceaaeeeeseeaaaeeeeeeeaaeeeeseeeaeeeeseenaaeeeenenaees 89 Using the Windows recovery tools ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeseeeeeeeeseeeeaeeeeseeaaaeees 90 Using f11 recovery tools csere iccseeces teshececeieseiee eiataebecevnnauncteenindeedeldeneecteauasb ateendindes 90 Using Windows operating system media purchased separately eseeseeeeeeeees 91 Using Windows Refresh or Windows Reset c ccesseeeeeeeneeeeeeeeaeeeeseeaaeeeeeeenaeeeeeeeeaaes 92 Using HP Software Setup iieesdeccsieccaeccvusteaeeect slatecvshsleleae e Aarre EEE EAA EEEE RAEE 92 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI cccccsssscecesssstteeeeesees 93 Using Computer Setup vesscicdcecceccuvasenas geaed conedebeaae uses aa aE i E a id etai 93 Starting Computer Setup heiii eni aaa aae a aa a a 93 Navigating and selecting in Computer Setup sssssssseesssssrisssesrrsstrirtrsstirrrnstetnnnstennnnnsennne 93 Restoring factory settings in Computer Setup essssssssirssserrrssssrrrssttirrsssttrnssstnnnnsnnrnnnt 94 Updating the BIOS itezcivascdetee snd iin vandaaerastadeeedioandendesndedvaebieeeaandecde andes 95 Determining the BIOS Version
64. ireless button simian aaan aan a A A TANA EAA AA 21 Using operating system Controls essississrinniniiniesein diin taeeeeeeeteeeeeeetaeeeenenea 22 Using a WLAN raserer riein erreen E E EEE E REEE ERRA E EEE EE E E 22 Using an Internet service provider essssessssrreesssrnssseennannrennnanennnnnennsnnnaenennaaaa 22 Setting Up a WEAN oessa eaede ease aise yutideasy eae 23 Configuring a wireless router 2 2 eeeeeeeeeeenne cette eeteee eee taeeeeeetaaeeeeeeeneeeeeee 23 Protecting your WLAN oroa r S AA S 23 Connecting to a WLAN bcsctscsgececced sapctachtaycecvend ancac sated E 24 Using HP Mobile Broadband select models Only c ceeeeceeeeeeeeeeeeeeeetttneeeeeesnieeeeereeea 24 Using HP Mobile Connect Select models Only cccceeceeeeeeeeeeeeeeeeeeeeeeeeeseeeaeeeeseeeaeees 25 Inserting and removing a SIM select models Only ceceeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeaees 25 Using GPS Select models ONY eeccccccscnccecces neiii eri a E EEE 26 Using Bluetooth wireless devices ccccccceeeeenceceeeseneeeeeeneeneeeeeeneneeeeeeeneeseeeeenenseeeeeenenees 26 ENWW vii Connecting toa wired NeW RK ecserin a spiced oepesdacn desde ands iak eesevaendeeeedeee 27 Connecting to a local area network LAN c ceeeeeeeeeeeeceee eect eee ee tee eecaeaaeeeeeeeeeeeeteeeteees 27 4 Navigating using the keyboard touch gestures and pointing devices cccsecceseceessssssssssereeseeeeeeeeeseeess 29 SING
65. it and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup kk Ef NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions n amp N To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Y NOTE Your password settings and security settings are not changed when you restore the factory settings 94 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIO
66. itiate Sleep and allow the screen to clear or properly disconnect the external hard drive Before handling a drive discharge static electricity by touching a grounded surface Do not touch the connector pins on a removable drive or on the computer Handle a drive carefully do not drop a drive or place items on it Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off in the Sleep state turn the computer on and then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Handling drives 65 Using hard drives CAUTI
67. layed on the computer screen can be simultaneously displayed on the DisplayPort device To connect a video or audio device to the DisplayPort 1 Connect one end of the DisplayPort cable to the DisplayPort port on the computer 2 Connect the other end of the cable to the digital display device 3 Press fn f4 to alternate the computer screen image between 4 display states e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes EY NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution 94 f NOTE To remove the device cable press down on the connector release button to disconnect it on the computer 46 Chapter5 Multimedia ENWW Discovering and connecting wired displays using MultiStream Transport MultiStream Transport MST allows you to connect multiple wired displays to your computer You can connect in several ways depending on the type of graphics co
68. lick the Save icon in the lower left corner of the screen and then follow the on screen instructions Using passwords 77 Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 go o N p Th Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter
69. lows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 Ey NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation 110 Appendix B Troubleshooting ENWW An external device is not working Follow these suggestions if an external device does not function as expected Turn on the device according to the manufacturer s instructions Be sure that all device connections are secure Be sure that the device is receiving electrical power Be sure that the device especially if it is older is compatible with the operating system Be sure that the correct drivers are installed and updated The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions To enable or disable a wireless or wired network device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box Be sure that the wireles
70. ly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive Y NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 99 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions Ef NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device Ef NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English ENWW only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http np com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions Using HP PC Hardware Diagnostics UEFI 99 1 Go to http www hp com 2 Point
71. ly unavailable 4 Inthe When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation briefly press the power button The power lights turn on and your work returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge To reveal the percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery has reached a low or critical battery level Setting password protection on wakeup ENWW To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 4 2 3 4 From the Start screen type power options and then select Power Options In the left pane click Require a password on wakeup Click Change Settings that are currently u
72. move DriveLock protection in Computer Setup follow these steps ENWW Using passwords 79 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup o9 Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection a 2 oO To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Windows Defender is preinstalled on your computer It is strongly recommended that yo
73. nal contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide from the Start screen type support and then select the HP Support Assistant app To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Replacing a user replaceable battery select models only Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power Z WARNING Do not charge the computer battery while you are onboard aircraft ZA WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device Connect the computer to external AC power under any of the following conditions e When charging or calibrating a battery e When installing or modifying system softwa
74. navailable Click Require a password recommended Y NOTE If you need to create a user account password or change your current user account 5 password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 Click Save changes Setting power options 51 Using battery power A WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs 14 Ef NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between graphic modes to increase battery life Finding additional battery information
75. nce ENWW c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 7 Replace the service door see Replacing the service door on page 67 8 Insert the battery see Inserting a battery on page 54 9 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e _ Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes ENWW Cleaning yourcomputer 85 CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedure
76. ndividual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off E NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls 1 From the Start screen type control panel and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center For more information access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point NOTE The terms wireless router and wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e Ahome or small office WLAN typically uses a wireless route
77. ng Industry standard smart cards are used with the smart card reader select models only A PIN is needed to gain access to the contents of the microchip For more information about smart card security features access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 60 Chapter 7 External cards and devices ENWW Inserting a smart card 1 Hold the card label side up and gently slide the card into the smart card reader until the card is seated a a a gt 2 Follow the on screen instructions for logging on to the computer using the smart card PIN Removing a smart card A Grasp the edge of the smart card and then pull it out of the smart card reader Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides addition
78. nstructions Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions Z CAUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD ck E NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows operating system DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications ENWW Performing a system recovery 91 Using Windows Refresh or Windows Reset When your computer is not working properly and you need
79. ntifying 11 traveling with the computer 56 102 107 troubleshooting disc burning 112 disc play 111 troubleshooting external display 112 turning off the computer 49 U unresponsive system 49 USB 3 0 charging powered identifying 8 9 USB 3 0 port 6 8 USB cable connecting 62 USB devices connecting 62 description 61 removing 62 USB hubs 61 USB legacy support 93 USB ports identifying 6 8 user password 74 using external AC power 57 power saving states 50 V vents identifying 8 9 18 VGA port connecting 45 video 44 volume adjusting 41 buttons 41 keys 41 volume keys identifying 37 W webcam 10 42 webcam light identifying 10 webcam identifying 10 Windows Refresh 92 Reset 92 Windows applications key identifying 16 Index 117 Windows key identifying 16 Windows operating system DVD 91 wireless antennas identifying 10 wireless button 21 wireless certification label 102 wireless controls button 21 operating system 21 wireless light 13 19 21 wireless network WLAN connecting 24 corporate WLAN connection 24 equipment needed 23 functional range 24 public WLAN connection 24 security 23 using 22 WLAN antennas identifying 10 WLAN device 22 102 WLAN label 102 writable media 50 WWAN antennas identifying 10 WWAN device 21 24 118 Index ENWW
80. ntifying 15 firewall software 80 fn key identifying 16 36 Index 115 function keys identifying 16 G GPS 26 H hard drive external 63 HP 3D DriveGuard 71 installing 69 removing 68 hard drive light 19 71 hard drive recovery 90 hard drive identifying 17 headphone audio out jack 5 6 headphones and microphones connecting 42 Hibernation exiting 51 initiating 51 high definition devices connecting 47 48 hot keys adjusting volume 37 decrease screen brightness 37 decreasing speaker sound 37 description 36 increase screen brightness 37 increasing speaker sound 37 keyboard backlight 37 Sleep 36 switching screen image 37 using 36 HP 3D DriveGuard 71 HP Client Security 81 HP Mobile Broadband 24 HP Mobile Broadband disabled 25 HP Mobile Connect 25 HP PC Hardware Diagnostics UEFI downloading 99 using 99 HP Sure Start 100 hubs 61 l input power 104 integrated webcam light identifying 10 116 Index internal display switch 10 internal microphones identifying 10 Internet connection setup 23 issues resolving 109 J jacks audio in microphone 5 6 audio out headphone 5 6 network 6 7 RJ 45 network 6 7 Java Card defined 60 inserting 61 removing 61 K keyboard backlight 37 keyboard hot keys identifying 36 keypad 16 identifying 38 keypad external num lock 39 using 39 keys esc 16 fn 16 function 16 num lk 16 volume 41 Windows applications 16 Windows key 16 L labels Blue
81. ntroller installed on your computer and whether or not your computer includes a built in hub Go to Device Manager to find out what hardware is installed on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column Connect displays to computers with AMD graphics with an optional hub E NOTE With an AMD graphics controller you can connect up to 3 external display devices To set up multiple displays follow these steps 1 Connect an external hub purchased separately to the DisplayPort on your computer using a DP to DP cable purchased separately Be sure that the hub power adapter is connected to AC power 2 Connect your external display devices to the VGA ports or DisplayPorts on the hub 3 For details on how to set up multiple displays from the Start screen type screen resolution in the search box or press fn f4 If you don t see one of your connected displays be sure that each device is connected to the correct port on the hub BY NOTE Multiple display choices include Duplicate which mirrors your computer screen on all enabled displays or Extend which spans your computer screen across all enabled displays Connect displays to computers with Intel graphics with an optional hub ck Gf NOTE With an Intel graphics controller you can connect up to 3 display devices
82. ock the service door 5 E NOTE If you do not want to use the optional screw it is stored inside the service door Replacing or upgrading the hard drive A CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Turn the computer upside down on a flat surface 2 3 4 Remove the service door see Removing the service door on page 66 5 Remove the battery see Removing a battery on page 55 68 Chapter8 Drives ENWW 6 Loosen the 4 hard drive screws 1 Pull the hard drive tab 2 to disconnect the hard drive 7 Lift the hard drive 3 out of the hard drive bay Installing a hard drive Ef NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay at an angle 1 2 Pull the plastic tab 2 toward the edge of the computer to engage the hard drive with the connector ENWW Using hard drives 69
83. off the computer Z CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 Click Settings click the Power icon and then click Shut down or Right click the Start button in the lower left corner of the screen select Shut down or signout and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided Press ctrl alt delete click the Power icon and then click Shut Down e Press and hold
84. ommunications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices headset speakers e Mouse 26 Chapter3 Connecting to a network ENWW Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network There are 2 kinds of wired connections local area network LAN and modem connection A LAN connection uses a network cable and is much faster than a modem which uses a telephone cable Both cables are sold separately WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or rout
85. ons on an external mouse Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements XQ TIP Use the left and right buttons on the TouchPad as you would use the corresponding buttons on 7 an external mouse Ey NOTE TouchPad gestures are not supported in all apps 30 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X 4 gt Tapping To make an on screen selection use the Tap function on the TouchPad e Tap one finger on the TouchPad zone to make a selection Double tap an item to open it ENWW Using pointing devices 31 Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together A 32 Chapter4 Navigating using the keyboard touch gestures and pointing devices ENWW 2 finger click 2 finger click allows you to make menu selections for an object on the screen
86. ools To recover information you previously backed up see Windows Help and Support for steps on restoring files and folders To recover your information using Automatic Repair follow these steps Z CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type file and then click File Explorer _or From the Start screen type pc and then select This PC NOTE If the Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 91 3 If the Windows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions 944
87. op 4 Open a multimedia program and play the recording To confirm or change the audio settings on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound Webcam select models only Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features 42 Chapter5 Multimedia ENWW e Capturing and sharing video e Streaming video with instant message software e Taking still photos ENWW Webcam select models only 43 Touch to share select models only Your computer has advanced Near Field Communication NFC hardware that allows you to wirelessly touch to share information between two NFC enabled devices With NFC technology you can share websites transfer contact information and tap to print on NFC supported printers 9 TIP You can download NFC apps that may provide additional NFC features Ly IMPORTANT Before you can begin sharing be sure that NFC is enabled on your devices You may also need to turn off certain services such as sBeam in order for NFC to work on Windows 8 devices Check your NFC device manufacturer to be sure that it is compatible with Windows 8 Start sharing Touch your NFC device to your computer to start sharing b
88. ports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 51M 18 Chapter 2 Getting to know your computer ENWW Front DOODS 0 00 I Component Description 1 Wireless light On An integrated wireless device such as a wireless tt I local area network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off Power light e On The computer is on O e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 50 3 AC adapter Battery light e White The computer is connected to external f power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly
89. pt to power the computer with a voltage converter kit sold for appliances 108 Appendix A Traveling with the computer ENWW B Troubleshooting Troubleshooting resources e Access website links and additional information about the computer through HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app E NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Choose from the following types of support o Chat online with an HP technician 14 ef NOTE When chat is not available in a particular language it is available in English Find HP support worldwide telephone numbers Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e If the computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power eek Ey NOTE Use only the AC adapter provided with the compu
90. r which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service EY NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place 22 Chapter 3 Connecting to a network ENWW Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wireless computer 3 EY NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet iA A gt lt 4 As your network grows additional
91. r Setup follow these steps 1 Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Y NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup ENWW Using Computer Setup 93 e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Ignore Changes and Ex
92. r belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device or an HP Mobile Broadband Module installed such as an 802 11b g device a Global System for Mobile Communications GSM device or a General Packet Radio Service GPRS device the use of these devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use it before you turn it on If you are traveling internationally follow these suggestions 107 Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attem
93. r changes color to show that a drive in the primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determine whether a drive is currently protected or whether it is parked view the icon on the Windows desktop in the notification area at the far right of the taskbar or in the Mobility Center ENWW Using hard drives 71 72 Chapter 8 Drives ENWW 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks Y NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen NOTE Before you send your computer for service back up and delete confidential files and remove all password settings Ey NOTE Some features listed in this chapter may not be available on your computer Ey NOTE Your computer supports Computrace which is an online security based tracking and recovery service available in select regions If the computer is stolen Computrace can track the computer if the unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Computrace For information about ordering the Computrace software go to http www hp com Computer risk Unauthorized use of the computer Sec
94. ram and then restart it A movie is not visible on an external display 1 If both the computer display and an external display are turned on press fn f4 one or more times to switch between the 2 displays 2 Configure the monitor settings to make the external display primary a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display EY NOTE When using both displays the DVD image will not appear on any display designated as the secondary display The process of burning a disc does not begin or it stops before completion e Be sure that all other programs are closed e Turn off Sleep mode e Be sure that you are using the right kind of disc for your drive e Be sure that the disc is inserted properly e Select a slower write speed and try again e Ifyou are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive 112 Appendix B Troubleshooting ENWW C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the comput
95. ran acca E ge thee N E Gide odie I E T 44 IDG sieni aa aaa a a a a a a aaa aaa aE aa a a 44 V EE E A A T E NO E ER 45 Display P Oi eroinei ae ar EE EE E E E E EE E 46 Discovering and connecting wired displays using MultiStream Transport ee 47 viii ENWW Connect displays to computers with AMD graphics with an optional hub 47 Connect displays to computers with Intel graphics with an optional hub 47 Connect displays to computers with Intel graphics with a built in hub 48 Discovering and connecting Miracast compatible wireless displays select models OIUY eves ied ecatvea ce ence reas E E ended E Hadad occa 48 6 Pow r management foo os sc085 oc 7csccy ss sovactavaneticacecsarsecepusecavadtevansvecmevsestrabepeseneseanvacssss2nuyanpeaadepeansevaut ra iS 49 Shutting down turning off the computer 00 0 2 eeceee eee eeee eee eee ee ee eee tennessee etaeeeeeetaeeeeeetaeeeeenenee 49 Setting POWESF OPTIONS rrisni a a a a aE aa E din bigbiants a aa 50 Using power saving States esesseeeeesete resit t testin tatt ttuna AEE EA AAEE E AEAEE E Enant EEn na nenen nanne enna 50 Intel Rapid Start Technology select models only sseeseeeseeeeeeeereseeerrsseeen 50 Initiating and exiting Sleep sossa ainan aa aAA AEA 50 Enabling and exiting user initiated Hibernation seeeeeeeeeeeeeeeeeeeeeerrenrerrreeees 51 Using the power meter and power settings cccceececeeeeeeeeeeeeeeeea
96. re e When writing information to a CD a DVD or a BD select models only e Whenrunning Disk Defragmenter e When performing a backup or recovery When you connect the computer to external AC power the following events occur e The battery begins to charge e f the computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur e The computer switches to battery power e The display brightness is automatically decreased to save battery life ENWW Setting power options 57 Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off To test the AC adapter EY NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery on the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turnon the computer e Ifthe power lights turn on the AC adapter is working properly e If the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapter 58 Chapter6 Power management ENWW 7 External cards and devices Using memory card readers Optional memory cards provide sec
97. rm To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password 1 o oo z o Ss Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted for the new password leave the field empty and then press enter Read the warning To continue select YES When prompted to type your new password again leave the field empty and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator pas
98. rmation see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e __f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory ENWW Backing up your information 89 EY NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows operating system media to reboot the computer and repair the operating system For additional information see Using Windows operating system media purchased separately on page 91 Using the Windows recovery t
99. rocessor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings vi Processor configuration setting select models only ENWW Table of contents OW PMR ORV ca be accu ee satan cass ques dace bck vas EEE E A A AA E E E anes tives bates E 1 Finding information 22 6 isccces evadecedeedvincccevestannedscovidanendesdsheecevevsnheedesobinneds ERNE EET EEEE 2 PEE EL I al aola a O E E E E E AT 5 RID ioannas aa aa a a E aaa a aa a aa aa Eaa a aas 5 Cefta ardada ideni Wate ei E AT et dae E AEE NEA AENEA REA 8 D ANY a A E A E E N 10 TOP raa enaa e a aa aa A a a ae a a 11 TouchPad issesiessteeecccvscesehetas ideced eE E E EE 11 Ei i ETEA A E EE A N EE E SE AE EE aavatt Ged cavaee 12 Buttons speakers and fingerprint reader select models only eeeeeeeeeeeeeteeeeteeneeeees 14 a E Pest led deve E E E EN E T des stela E E E cet astannes 16 BOO Aa E E E AE OE EEA E E E teeta 17 PON e E eet sau teyaba os fee naesaereane cau geeesnces actus 19 SS RTM C TNE HS BERING EER E EE A EONO EE E A EN A 21 Connecting to a wireless MetWork 0 eeeeeeceeeeeenee cette enee eee anniina AREAN ARAE E AANEREN ARAA aE 21 Using the wireless Controls ecaiinearaeiiiii seeria iaieiiea i ii anar iiaii a 21 Using the w
100. rt Guide e Proper workstation setup posture health and work habits To access this guide e Electrical and mechanical safety information A From the Start screen type support and then select the HP Support Assistant app or Go to http www hp com ergo Regulatory Safety and Environmental Notices e Regulatory and safety information To access this guide e Battery disposal information 1 From the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select User guides 2 Chapter 1 Welcome ENWW ENWW Resources For information about Limited Warranty Warranty information To access this guide from the Start screen select the HP Support Assistant app select My computer and then select Warranty and services or Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Navi
101. s device is turned on Be sure that the computer wireless antennas are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on A disc does not play ENWW Save your work and close all open programs before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume Resolving issues 111 The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the prog
102. s in this section to safely clean your computer N WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect AC power Disconnect all powered external devices Z CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an a cohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe E NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse A WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Z CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with
103. similar to cell phone towers throughout large geographic areas effectively providing coverage across entire states regions or even countries e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras Ina PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using the wireless controls You can control the wireless devices in your computer using one or more of these features e Wireless button wireless switch wireless key or airplane mode key referred to in this chapter as the wireless button select models only e Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and on select models one or two wireless lights All the wireless devices on your computer are enabled at the factory and if your computer has a wireless light the wireless light is on white when you turn on the computer ENWW Connecting to a wireless network 21 The wireless light indicates the overall power state of your wireless devices not the status of i
104. sing MultiBoot 97 To move the device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced gt Boot Options gt MultiBoot Express Boot Popup Delay Sec and then press enter In
105. so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps e Swipe from the left edge of the TouchPad to switch between apps Top edge swipe The top edge swipe displays app command options that allow you to customize apps 9 7 IMPORTANT When an app is open the top edge gesture varies depending on the app e Gently swipe your finger from the top edge to reveal the app command options ENWW Using pointing devices 35 Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions vy TIP The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using Windows shortcut keys m Windows provides shortcuts so that you can perform actions quickly Press the Windows key IN alone or in combination with a specific key to perform a designated action Identifying the hot keys A hot key is a combination of the fn key 2 and either the esc key 1 or one of the function keys 3 ae POOO
106. software Audio On your computer or on select models using an external optical drive you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hot keys specific keys pressed in combination with the fn key e Volume keys N WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app Ey NOTE Volume can also be controlled through the operating system and some programs ENWW Audio 41 Ey NOTE See Getting to know your computer on page 5 for information on what type of volume controls your computer has Connecting headphones and mi
107. solving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e AC adapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Remove the service door See Removing or replacing the service door on page 66 54 Chapter6 Power management ENWW 3 Insert the battery 1 into the battery bay at an angle and then press down on the battery 2 until it is fully seated The battery release latch 3 automatically locks the battery into place Removing a battery To remove the battery Z CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Remove the service door See Removing or replacing the service door on page 66 3 Slide the battery release latch 1 to release the battery and then lift the battery 2 ENWW
108. stant from the Start screen select the HP Support Assistant app 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app 10 Chapter 2 Getting to know your computer ENWW Top TouchPad ENWW o LIL aUL N O a a OUL OUL Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes select models only on page 34 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Right TouchPad bu
109. sword you must restart the computer and try again Managing a Computer Setup DriveLock password A CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a 76 Chapter9 Security ENWW drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords E NOTE A BIOS Administrator password must be set before you can access the DriveLock features To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user
110. talling copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice N WARNING To reduce the possibility of heat related injuries or of overheating the computer do not ENWW place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iv Safety warning notice ENWW Processor configuration setting select models only 7 IMPORTANT Select computer models are configured with an Intel Pentium N35xx series or a ENWW Celeron N28xx N29xx series p
111. ter by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Using Computer Setup 95 Sf NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation
112. ter or one approved by HP for this computer e Ifthe computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure ENWW Troubleshooting resources 109 The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other power settings right click the Battery icon on the Windows desktop in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsiv
113. the power button for at least 5 seconds to turn off the computer ENWW Shutting down turning off the computer 49 e Disconnect the computer from external power e On models with a user replaceable battery remove the battery On models with a factory sealed battery press and hold the power button for at least 15 seconds Setting power options Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external memory card Ey NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Intel Rapid Start Technology select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows e Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or press the power button briefly e _Hibernation Rapid Start Technology initiates Hibernation after a period of inactivity while in the Sleep state w
114. the wireless light is amber when all wireless devices are off Mute light e Amber Computer sound is off 7 do e Off Computer sound is on ENWW Top 13 Buttons and fingerprint reader select models only ka a goorceeennoeA OOOO IC COUO O OOL IE CA e EEE 000080 Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 50 To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 2 Speakers Produce sound 14 C
115. to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 92 Chapter 11 Backup and recovery ENWW 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory EY NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup eek NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Compute
116. to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 DisplayPort Connects an optional digital display device such as a high H f performance monitor or projector Connect optional USB devices such as a keyboard 3 USB 3 0 ports mouse external drive printer scanner or USB hub For details about different types of USB ports see Using a USB device on page 61 6 Chapter 2 Getting to know your computer ENWW Component Description 4 Memory card reader Reads optional memory cards that store manage share or access information 5 RJ 45 network jack lights Connects a network cable aT e Green left The network is connected e Amber right Activity is occurring on the network 6 Docking connector Connects an optional docking device 7 Power connector Connects an AC adapter ENWW Right 7 8 Left E NOTE Refer to the illustration that most closely matches your computer RRB Re h hhi Component 1 ja Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vents Enable airflow to cool internal components NOTE The computer fan starts up automat
117. tooth 102 Microsoft Certificate of Authenticity 102 regulatory 102 serialnumber 102 wireless certification 102 WLAN 102 latches service door release 17 legacy support USB 93 lights AC adapter battery 19 caps lock 12 hard drive 19 microphone mute 12 num lock 12 power 12 19 RJ 45 network 6 7 TouchPad 12 webcam 10 wireless 13 19 lights hard drive 71 low battery level 53 M maintenance Disk Cleanup 71 Disk Defragmenter 70 memory card 50 inserting 59 removing 60 memory card reader identifying 5 7 memory module identifying 17 inserting 84 removing 83 replacing 83 microphone audio in jack identifying 5 6 microphone mute light identifying 12 Microsoft Certificate of Authenticity label 102 Miracast 48 mouse external setting preferences 30 MultiStream Transport 47 N network jack identifying 6 7 NFC 44 num Ik key identifying 16 num lock key identifying 38 num lock light 12 num lock external keypad 39 O operating environment 105 optical drive 63 optional external devices using 62 P passwords administrator 74 BIOS administrator 75 ENWW DriveLock 76 user 74 pointing devices setting preferences 30 pointing stick 11 ports DisplayPort 5 6 46 external monitor 8 9 45 Miracast 48 USB 3 0 charging powered 8 9 VGA 45 power battery 52 conserving 56 options 50 power button 49 power button identifying 14 power connector identifying 6 7 power lights 12 19 power switch
118. tton Functions like the right button on an external mouse Top 11 Lights NOTE Your computer may look slightly different from the illustration in this section Ol IDoCSsEoooOoOERooo OO it JOODOODOOIC I DODOL C DCA IOOOOUL IL dI JOOOODOUI ID Seen 8 Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 50 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 TouchPad light e On The TouchPad is off e Off The TouchPad is on 4 i Microphone mute light e Amber microphone sound is off 4 e Off microphone sound is on 5 Num lock light On Num lock is on 12 Chapter 2 Getting to know your computer ENWW Component Description 6 Wireless light On An integrated wireless device such as a wireless local t area network WLAN device and or a Bluetooth device is on NOTE Onsome models
119. tween the navigational and numeric functions on the embedded numeric keypad 16 Chapter 2 Getting to know your computer ENWW Bottom f NOTE Your computer may look slightly different from the illustration in this section OOA Component Description 1 Accessory battery connector select Connects an optional accessory battery models only 2 Service door Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 3 4 au D Service door release latch Service door release lock Releases the service door Locks the service door ENWW Bottom 17 Component Description 5 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 SIM slot select models only Sup
120. u continue to use an antivirus program in order to fully protect your computer For more information about computer viruses access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e __Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available 80 Chapter9 Security ENWW ok Gf NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resol
121. ure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers Inserting a memory card CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed ENWW Using memory card readers 59 Removing a memory card A CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Pull the card out of the slot a Using smart cards ek f NOTE The term smart card is used throughout this chapter to mean both smart cards and Java Cards A smart card is a credit card sized accessory that carries a microchip containing memory and a microprocessor Like personal computers smart cards have an operating system to manage input and output and they include security features to protect against tamperi
122. urity feature HP Client Security in combination with a password smart card contactless card registered fingerprints or other authentication credential Unauthorized access to Computer Setup f10 BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network adapter Boot options feature in Computer Setup Unauthorized access to a Windows user account Windows user password Unauthorized access to data e HP Drive Encryption software e Windows Defender Unauthorized access to Computer Setup settings and other system identification information BIOS administrator password in Computer Setup Unauthorized removal of the computer Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup ENWW Protecting the computer 73 Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can b
123. urned on at the factory To extend battery life turn off the keyboard backlight Using the keyboard 37 Using keypads The computer includes an embedded numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the embedded numeric keypad Component Description 1 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num lock key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric When the keypad is turned on it can be used like an external numeric keypad keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 num lock key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 38 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW Turning the embedded numeric keypad on and off Press fn num lock to turn on the embedded numeric keypad Press fn num lock again to turn off the keypad EY NOTE The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching ke
124. ve the problem reconfigure the firewall Installing critical security updates A CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can choose whether updates are installed automatically To change the settings from the Start screen type control panel and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Using HP Client Security HP Client Security software is preinstalled on computer models This software can be accessed through the HP Client Security tile on the Start screen the HP Client Security icon in the notification area at the far right of the taskbar or Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP Client Security software Help Installing an optional security cable 9 Gf NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Ey NOTE The security cable slot on your computer may look slightly different from the illustration in this section See Getting to know your computer on page 5 for the location of the security cable slot on your computer 1
125. verheating It is normal for the internal fan to cycle on and off during routine operation 3 ICI External monitor port Connects an external VGA monitor or projector 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off For details about different types of USB ports see Using a USB device on page 61 5 Smart card reader Supports optional smart cards Left Display f NOTE Your computer may look slightly different from the illustration in this section Component Description 1 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam access HP Support Assistant To access HP Support Assi
126. xternal VGA monitor or a VGA projector to the computer 1 Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown 2 Press fn f4 to alternate the screen image between 4 display states e PC Screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution ENWW Video 45 DisplayPort The DisplayPort connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity 44 NOTE To transmit video and or audio signals through the DisplayPort you need a DisplayPort cable purchased separately Ey NOTE One DisplayPort device can be connected to the DisplayPort port on the computer The information disp
127. y functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions e To use the navigational function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key e To use the standard function of a keypad key while the keypad is on Press and hold the fn key to type in lowercase Press and hold fn shift to type in uppercase Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num Ik key on the external keypad not on the computer ENWW Using the keyboard 39 40 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW 5 Multimedia Your computer may include the following e Integrated speaker s e Integrated microphone s e Integrated webcam Preinstalled multimedia
128. y is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use 102 Chapter 13 Support ENWW 14 Specifications Input power e Operating environment ENWW 103 Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 31A 45W 19 5 V dc 3 33 A 65 W Ay Ef NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Ey NOTE The computer operating voltage and current can be found on the system regulatory label 104 Chapter 14 Spec

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