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HP ProBook 450 G2

1. ry NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay 1 2 Slide the hard drive 2 toward the center of the computer to engage it with the connector 60 Chapter 8 Drives 3 Tighten the 4 hard drive screws 3 gt ie Replace the service doors see Replacing the service doors on page 58 4 5 Insert the battery see Inserting or removing the battery on page 48 6 Connect AC power and external devices to the computer rd Turn on the computer Improving hard drive performance Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented A fragmented drive means data on your drive is not contiguous Sequential and because of this the hard drive works harder to locate files thus slowing down the computer Disk Defragmenter consolidates or physically reorganizes the fragmented files and folders on the hard drive so that the system can run more efficiently f NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmente
2. 4 Right TouchPad button Functions like the right button on an external mouse Top 13 Lights 9 Ef NOTE Refer to the illustration that most closely matches your computer Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Microphone mute light e Amber microphone sound is off e Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off Speaker mute light 6 do 14 Chapter2 Getting to know your computer e Amber Computer sound is off Component Description e White Computer sound is on 7 Component 1 O TouchPad light Power light e Amber The TouchPad is off e Off The TouchPad is on Description e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shut
3. 7 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub NOTE For details about different types of USB ports see Using a USB device on page 55 Chapter 2 Getting to know your computer Component 1 z Power connector Description Connects an AC adapter AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 89 percent e Off The battery is fully charged Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Il External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack lights Connects a network cable e Green right The network is connected e Amber left The network is showing activity 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB
4. Cc cables USB 55 caps lock light identifying 14 15 caring for your computer 75 checking audio functions 41 cleaning your computer 75 components bottom 22 display 10 front 25 left side 7 right side 4 top 13 Computer Setup BIOS administrator password 65 DriveLock password 66 navigating and selecting 83 restoring factory settings 84 computer traveling 50 92 configuring audio for HDMI 43 connecting toa WLAN 29 connector power 7 8 9 conservation power 50 corporate WLAN connection 29 critical battery level 44 critical updates software 70 D Disk Cleanup software 62 Disk Defragmenter software 61 display image switching 37 drive media 44 DriveLock password changing 68 description 66 entering 68 removing 68 setting 67 Driver Recovery DVD creating 78 using for restore 81 drives external 56 handling 57 hard 56 optical 56 using 57 E electrostatic discharge 97 embedded numeric keypad identifying 20 38 esc key identifying 20 21 external AC power using 51 external devices 56 external drive 56 external monitor port 7 8 9 42 F f11 recovery 81 fingerprint reader identifying 18 19 using 71 firewall software 70 fn key identifying 20 21 37 function keys identifying 20 21 G GPS 31 graphics modes switching 52 H hard drive external 56 HP 3D DriveGuard 62 installing 60 removing 59 hard drive light 25 62 hard drive recovery 81 hard drive identifying 22 23 H
5. BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 Select Start gt Computer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example f ename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Computer Setup 85 Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly 9 Ef NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup Yo
6. can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on e Turn off the computer e Disconnect AC power e Disconnect all powered external devices CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe Ef NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse Z WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Z CAUTION To prevent damage to internal components do
7. gt HP Recovery Disc Creator 2 Select Driver disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process Backing up your information You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive EA NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support
8. ka San NOTE To extend battery life turn off the keyboard backlight Using keypads The computer includes an embedded numeric keypad or an integrated numeric keypad The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the keyboard 37 Using the embedded numeric keypad select models only Component Description 1 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num Ik key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Turning the embedded numeric keypad on and off Press fn num Ik to turn on the embedded numeric keypad Press fn num Ik again to turn off the keypad 9 NOTE The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching key functions on the embedded numeric keypad You can tem
9. select Start gt Help and Support A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support Creating recovery media and backups 79 To create a backup using Windows Backup and Restore A NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e 11 recovery tools select models only You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory JIN Ef NOTE If you are unable to boot start up your computer and yo
10. select Start gt Help and e Electrical and mechanical safety information Support gt User guides or Go to http www hp com ergo Regulatory Safety and Environmental Notices e Regulatory and safety information To access the user guides select Start gt Help and e Battery disposal information Support gt User guides Limited Warranty Warranty information To access this guide select Start gt Help and Support gt User guides gt View Warranty Information or Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio Ml Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 2 Chapter 1 Welcome Resources For information about When you request a printed copy of your warranty please include your product number warranty period found on your service label name an
11. A E aa a a a S 4 Eeft iiien a a ae eae E APA TAE E E 7 BE AY EEA E E E A A E A E A E E E 10 MOP iiiar aaa e aaa aa Ea Spas a Ea a aa 13 ToucAPAd srana a i abnacest na vaeeieeashadaae edad 13 EQUUS facta sete fe a ecan ace tecee taeda ete wuattecte et ceamecee Grey E bestecdentees agcaeetae 14 Buttons speakers and fingerprint reader select models Only ecceeeceeeeteeeeeeeees 17 KEYS ircen a E E EEEE EEEE EEE 20 BOR O Ea E E E EE E EE A E EE EE A ts 22 FON ana a A 25 SC IMME CLES oA NeW oan EON E EA E ieuecelnesedt cubated eines 26 Connecting to a wireless MetWOKk riorsienrreai anena aA EAS a E 26 Using the wireless Controls i2eiieecusceeet cc casctecee cesesde deleted essaeesitdesdaiecavilevactedasiiend EEEE 26 Turning wireless devices on OF Off eceeeeceeenee eee eeeeeeeeeeteeeeeeeeeeeeeeeeeeeseeenaeeees 26 Using HP Connection Manager select models Only c cseceeeeeettteeeeeeenaes 27 Using the Wireless DUON o2 0 c cccceccesscceceessessececevesauaccccebssvaunceceeusasancceecusaeanececes 27 Using operating system Controls 0 0 0 eeeeeeeeeeeeeeeneeeeeeeeeeenaaeeeeeeeeenaeeeeeeeeenaaees 27 Sige WEAN oessa Sas ceyesabustuccucesuaie dt sedysis sua ceveuneseeatee evens yes cdvudeaag este cueeaeadeaatueganeseeaeeey 27 Using an Internet Service provider ec ceeceeeeeeeeeeeeeeeeneeeeeeeenaaeeeeeeeeaeeeeeeeeaees 28 Setting up a WLAN oscena iaa 28 Configuring a wireless router 1 cceieteessenuit
12. Hardware Diagnostics UEFI 13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician 9 Ef NOTE When support chat is not available in a particular language it is available in English e E mail support e Find support telephone numbers Locate an HP service center Contacting support 89 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer AAN i IMPORTANT Alllabels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Product XKXXXXX OUR BOE YO E E Warranty lylyOy Component 1 Serial number 2 Product number 3 Warranty period Microsoft Certificate of Authenticity label select models only prio
13. MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside Using HP PC Hardware Diagnostics UEFI select models
14. Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Using pointing devices 35 Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents e Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions A NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section 36 Cha
15. a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 Select Start gt All Programs gt Accessories gt Sound Recorder 2 Click Start Recording and speak into the microphone 3 Save the file to your desktop 4 Open a multimedia program and play back the sound To confirm or change the audio settings on your computer A Select Start gt Control Panel gt Audio Webcam select models only Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e Taking still photos Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV Your computer may have an high definition multimedia interface HDMI port which allows you to connect a high definition monitor or TV Your computer has one or more of the following external video ports
16. angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated 74 Chapter 10 Maintenance c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 7 Replace the service doors see Replacing the service doors on page 58 Insert the battery see Inserting or removing the battery on page 48 9 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes Cleaning yourcomputer 75 CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels
17. at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional USB docking device or USB hub provides additional USB ports that can be used with the computer Connecting a USB device Z CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port A NOTE The following illustration may look slightly different than your computer d You will hear a sound when the device has been detected Using a USB device 55 9 NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using optional external devices A NOTE For more information about required software and driver
18. creation process or the backup process Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as 78 Chapter 11 Backup and recovery well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs e Windows 7 operating system DVD Installs the operating system without additional drivers or applications e Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 Select Start gt All Programs gt Productivity and Tools
19. hub NOTE For details about different types of USB ports see Using a USB device on page 55 Left Display DI Ef NOTE Refer to the illustration that most closely matches your computer Description Send and receive wireless signals to communicate with wireless local area networks WLAN Send and receive wireless signals to communicate with wireless wide area networks WWAN Record sound On The webcam is in use Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam select Start gt All Programs gt Communication and Chat gt HP WebCam Component 1 WLAN antennas 2 select models only 2 WWAN antennas 2 select models only 3 Internal microphones 2 select models only 4 Webcam light select models only 5 Webcam select models only 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select Start gt He
20. off And ON ccceeeeceeeeeeeeeeneeeeeeeeeeeeeeeeteeeeeeetnaeeeeeeees 34 Tapping renine e a a a aa a a a a aa 34 SCMOMMME arinena a a aaa i aaa aaaea 35 2 TINGEN PINCH ZOOM esi cack cated Poe Weulins ia caca ended acenaanenesduaud E a AA A A 35 Rotating select models only ccecceceeeeeeeeeeeeeeeeeeceaecaeceeeeeeeeeeeeeeeeteeeeees 36 Flicking Select models only ceceeeeeee cece cece ee eeaaeeaeceeeeeeeeeeeseeeeeeeteeeteeeieees 36 Using the keyboard siecticcecd cecatecdvecnse Fi adeaaae ed ince cadeacesatendaed a a dicated ated A a aaa a da aiia 36 Identifying the hot KEYS vesscacenussaneccoess viaaeneenstuadacaderus saantyctiae a a a a aE A 37 USING Keypads iiare eaaa aa aai a nae aa aA AE a E aAa 37 Using the embedded numeric keypad select models only n 38 Turning the embedded numeric keypad on and off a e 38 Switching key functions on the embedded numeric keypad 38 Using the integrated numeric keypad select models only 39 Using an optional external numeric keypad eee eeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeaaes 39 5 WPCA AGS is aes Raat esha leh a a sk Sak ad ca uae ahh neal cles iat cael ea aspects aries 40 PUGIO saseisscsncduasnnscendectexannlends E ynaaacendasanacecen Gvasannicedsunaaaceudes EEA 40 Connecting speakers ooo eee eee eeeeeeeeeeeeeee cette eteeeeaeeeeeseneaaeeeeeseeaaaeeeeeeeeeaaaeeeeeeeeiaeeeeeeeeeaas 40 Adjusting the VOLUME scsi teiecceserad
21. original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management A NOTE Ifthe HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 81 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Win
22. update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional USB docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Support by selecting Start gt Help and Support 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates
23. 1 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W A NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms EA NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Input power 91 A Traveling with or shipping your computer If you have to travel with or ship your computer here are some tips to keep in mind to keep your equipment safe e Prepare the computer for traveling or shipping Back up your information to an external drive Remove all discs and all external media cards such as memory cards from the computer o Turn off and then disconnect all external devices Shut down the computer e Take along a backup of your information Keep the backup separate on the computer e When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags Z CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields i
24. 9 Security After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user The user password and the master password can be identical You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can be removed from the drive only with the master password Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 F 8 9 10 1 12 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Click Set DriveLock Password global Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter Read the warning To continue select YES When prompted type a master password and then press enter When prompted type the master password again to confirm and then press enter When prompted type a user password a
25. BIOS Administrator password and then press enter Use a pointing device or the arrow keys select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 ad nN oO m S Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use
26. DMI port connecting 42 identifying 7 8 9 HDMI configuring audio 43 headphone audio out jack 4 5 6 headphones and microphones connecting 40 Hibernation exiting 45 initiating 45 high definition devices connecting 42 hot keys adjusting volume 37 decrease screen brightness 37 decreasing speaker sound 37 description 37 increase screen brightness 37 increasing speaker sound 37 keyboard backlight 37 microphone mute 37 Sleep 37 switching screen image 37 using 37 HP 3D DriveGuard 62 HP Client Security 71 HP Mobile Broadband disabled 30 HP Recovery Disc Creator using 78 HP Recovery partition checking for presence 81 using for recovery 81 hubs 55 l input power 91 integrated numeric keypad identifying 21 39 integrated webcam light identifying 10 11 12 internal display switch 10 11 12 internal microphones identifying 10 11 12 Internet connection setup 28 issues resolving 93 J jacks audio in microphone audio out headphone network 7 8 9 RJ 45 network 4 5 6 4 5 6 7 8 9 K keyboard backlight 37 keyboard hot keys identifying 37 keypad embedded numeric 20 identifying 38 integrated numeric 21 keypad external num lock 39 using 39 keypads identifying 39 keys esc 20 21 fn 20 21 function 20 21 volume 40 Windows applications 20 Windows key 20 21 L labels Bluetooth 90 Microsoft Certificate of Authenticity 90 regulatory 90 serial number 90 wireless certification 90 WLA
27. N 90 latch battery lock 22 latch battery release 22 23 legacy support USB 83 lights AC adapter battery 7 8 9 caps lock 14 15 hard drive 25 62 microphone mute num lock 14 15 power 14 15 RJ 45 network status 7 8 9 TouchPad 15 16 webcam 10 11 12 wireless 14 15 low battery level 47 14 15 M maintenance Disk Cleanup 62 Disk Defragmenter 61 memory card inserting 54 removing 54 supported formats 54 memory card reader identifying 25 memory module identifying 22 23 inserting 74 removing 73 replacing 73 microphone audio in jack identifying 4 5 6 microphone mute key identifying 37 microphone mute light identifying 14 15 Microsoft Certificate of Authenticity label 90 mouse external setting preferences 33 N network jack identifying 7 8 9 num Ik key identifying 38 39 num lock light 14 15 num lock external keypad 39 O operating environment 91 optical drive 56 optical drive eject button identifying 4 5 6 optical drive identifying 4 5 6 optional external devices using 56 P passwords administrator 64 BIOS administrator 65 DriveLock 66 user 64 pointing devices setting preferences 33 ports external monitor 7 8 9 42 Index 99 HDMI 7 8 9 42 USB 4 5 6 VGA 42 power battery 46 conserving 50 options 44 power button identifying 17 18 managing power 44 power connector identifying 7 8 9 power lights 14 15 power switch 44 power saving states 44 produc
28. Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password N CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords f NOTE A BIOS Administrator password must be set before you can access the DriveLock features To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection 66 Chapter
29. Smart Connect Technology select models OMY joce e rair aE EEEE EEES EEE TEE EEE 52 Switchable graphics select models only eeceeeceeeeeeeeeeeeeeeeeeaaeeeeeeeeaaeeeeseeeaeeeeeeneeaaas 52 Using switchable graphics select models Only ccccceeeeeeeeeeeeeeeeeeteeeeeeeeneaes 53 T Extemal cards Amd GeviCe isccicciccsvistasestasts capascantsecessasacctradsesseesoiansazessascrnsadedesbesaanasieesagaacceastsastssssacasetaaassanaeonts 54 Using Memory Card readers iicciccesSceccedeadscchedidacaactheves stan cBebenadacts 54 inserting a memory Card ce scccieetetcaseieet ds ted inini eri een ne EE AE AEAEE T EEE AEE a 54 REMOVING a memory Gard esneari aE aia ae ne A 54 Using a USB device 0 cccceccceeceeeeeeeenenceeesesseeeseeeesedaaeceeensesaaneseeeesensaaueceessneaadecteesseeseeneeessneenandeees 55 Connecting a USB devit sccciccicsccccesseiascccces essncccet ed ssanceddes rE EEEE EEA EE 55 Removing a USB GOVICE sroin aaan EA AA A 56 Using optional external devices 20 cece ceeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeaaeeeseeeaaeeeeeeeeaaeeeeeeeeaeeeeseenaeeeeeeeaees 56 Using optional external drives ee ecererrrirrrscnirissrieirrineiiridr iener ndearna eidar AE NEENA 56 EAR E A A E T AA E anda IT ANEA E eat T EE N T TA 57 FLAMING CNIVES seeren a ested oad cesvad duane Sieadener costal aaccpevadadesn cyvigaanstdeadabaceectteaeaees 57 Using Nard OVOS sarsii a E denacqaasdasancendaadabanardtl 57 Removing or replacing the service doors
30. User Guide Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Centrino are trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2014 Document Part Number 763921 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality Go to http windows microsoft com en us windows get know windows 7 for details To access the latest user guide go to http Awww hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Software terms By installing copyin
31. a aa anne Ea Ta A a A araa 90 EE SEEE T 1 ee a A L AE E E E E REA A A A ee eee E ON 91 Input POWE aerei esanaia dei aiaia aaa aeae adaa eaa aaa ae a adaa aa i Aiandi aa Tae iaaea 91 Operating environment sccraerriiririnerie car rinrin nE EER EA ETER ENEA EEEE RATETA EEEE 91 Appendix A Traveling with or shipping your computer ceeeeeeeesseeeeeeeesseeeeeeeessseeeeeeeesseeeeensssseeeenesseeeeeeeess 92 Appendix B Troubleshooting 0i s22cccneiscetecestasececscaedssecec cana suner conaesacecaanescetocnadussncocamenadaceciedesecseamensensbeamessdecscunaie 93 Troubleshooting FESOUNCES 2 cscccccececettec canteen sven enh ceutcenanedudteceeeuecundeaavevead NEE EEEE EE 93 FRESOIVING ISSUCS miiie E A AEA A A A deen 93 The computer is unable to Start UP cc eeceeceecceeeeeeeeeeeeeeeeeeeeeeeeeeeseeseaeeeeaeaeaaeeaeeeeees 93 The computer screen is blank ccccceeceeeeeeeeeeeeeeeeee cee ee tener eee de aaaeaaaeeaeeeseeeeeeeeseeeeeeenenes 93 Software is functioning abnormally sssaaa aiaa AAAA 94 The computer is on but not responding sssssssssssessesstesrtrttttttrttntnnnnnnnnnnnnnnsnnnsnnn eenen 94 The computer is unusually Warm seeniieriiecnsninerreiaiieeepiiiinrininer redar ninar E ER EN EAEE 94 An external device is not working essssseesessrrressssnnnnannennnnnnnnnnnnnnnaannunnnaaatnannnaaaennnnnnaana naa 94 The wireless network connection is not working secceeceeeeeeeeeeeeeeeeceeeeeeete
32. a pointing device or the arrow keys to select Disable protection 68 Chapter9 Security Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive NOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 o ey Ol Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an i
33. a wireless access point e HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators install base stations similar to cell phone towers throughout large geographic areas effectively providing coverage across entire states regions or even countries e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras Ina PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support To access Help and Support select Start gt Help and Support Using the wireless controls You can control the wireless devices in your computer using these features e Wireless button wireless switch or wireless key referred to in this chapter as the wireless button e Operating system controls Turning wireless devices on or off You can use the wireless button or HP Connection Manager select models only to turn on and turn off wireless devices A NOTE A computer may have a wireless button a wireless switch or a wireless key on the keyboard The term wireless button is used throughout this guide to
34. aeeeeeeetnaaeeeeeee 95 A disc does not play ceercerenraiprrdrriitrriti r ENEE EE EEE A 95 A movie is not visible on an external display ceeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeaeeeeeeeeeneaanes 95 The process of burning a disc does not begin or it stops before completion 96 Appendix C Electrostatic discharge cczcis saci esc vase aces sisi eee Say eaves E E eee eRe es 97 Welcome After you set up and register the computer it is important to take the following steps Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 26 Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 70 Get to know your computer Learn about your computer features See Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 33 for additional information Find installed software Access a list of the software preinstalled on the computer Select Start gt All Programs For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website Back up your hard drive by creating recovery discs or a recovery flash
35. and a Driver Recovery DVD The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator on page 78 2 Use Windows Backup and Recovery tools to perform the following e Back up individual files and folders e Back up your entire hard drive select models only e Create system repair discs select models only with the installed optical drive select models only or an optional external optical drive e Create system restore points A NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start gt Help and Support A NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 79 Guidelines e When creating recovery media or backing up to discs use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using e Be sure that the computer is connected to AC power before you start the recovery media
36. are installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 80 Chapter 11 Backup and recovery 1 If possible back up all personal files 2 f possible check for the presence of the Windows partition To check for the Windows partition select Start gt Computer 4 Ef NOTE Ifthe Windows partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 81 3 If the Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions EA NOTE For additional information on recovering information using the Windows tools select Start gt Help and Support Using f11 recovery tools select models only A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the
37. ay e Select Start click the arrow next to the Shut down button and then click Sleep To exit Sleep e Briefly press the power button e Ifthe display is closed open the display e Press a key on the keyboard e Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working A NOTE Ifyou have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery power or on external power or when the battery reaches a critical battery level Power settings and timeouts can be changed in Windows Control Panel To initiate Hibernation A Select Start click the arrow next to the Shut down button and then click Hibernate To exit Hibernation A Briefly press the power button The power lights turn on and your work returns to the screen where you stopped working A NOTE Ifyou have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Using the power meter and power settings The power meter is located in the notification area at the far right of the taskbar The power meter allows you to quickly access power settings and view the remaining battery charge e To reveal the percen
38. battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon in the notification area shows a low or critical battery notification f NOTE For additional information about the power meter see Using the power meter and power settings on page 45 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices Setting power options 47 e AC adapter e Optional USB docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery 9 Ef NOTE Refer to the illustration that most closely matches your computer Inserting a battery with lock latch To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery into the battery bay aligning the tabs on the battery 1 with the notches on the computer 3 Tilt the battery 2 down until it is seated and then slide the battery lock latch 3 to lock the battery into plac
39. c key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 PT Windows key Displays the Windows Start menu m 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num Ik has been enabled it can be used like an external numeric keypad Top 21 Bottom DI NOTE Refer to the illustration that most closely matches your computer Component Description 1 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Service door La Provides access to the hard drive bay and the memory module slots 3 b Battery release latch Releases the battery a Battery lock latch Locks the battery in the battery bay 4 Service door 22 Chapter 2 Getting to know your computer Provides access to the wireless LAN WLAN module slot the WWAN module slot and SIM slot Component 5 Battery bay 6 SIM slot E i Description CAUTION To prevent an unrespons
40. ck It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password For details about each of these passwords see the following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password 1 Turn on or restart the computer and then press esc while t
41. computer must be connected to external power for Battery Check to work properly 2 Select Start gt Help and Support gt Troubleshoot gt Power Thermal and Mechanical 3 Click the Power tab and then click Battery Check Battery Check examines the battery and its cells to see if they are functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lower the brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Store the user replaceable battery in a cool dry location e Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical
42. creen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Using Computer Setup 83 84 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps il ao e o pP Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and the
43. ction The computer is on but not responding on page 94 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs Z CAUTION Emergency shutdown procedures result in the loss of unsaved information e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer A WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperatur
44. d postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 2 Getting to know your computer Right NOTE Refer to the illustration that most closely matches your computer Component 1 Audio out headphone Audio in 2 microphone jack Description Connects optional powered stereo speakers headphones earbuds or a headset Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select Start gt Help and Support gt User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 ports 2 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub NOTE For details about different types of USB ports see Using a USB device on page 55 3 Optical drive select models only Depending on your computer m
45. ding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Select Start gt Control Panel gt System and Security gt Power Options 2 Speakers 2 Produce sound 3 Wireless button Turns the wireless feature on or off but does not establish a i I wireless connection Top 17 Component Description 4 4 Speaker mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Select Start gt Control Panel gt System and Secur
46. down the computer before adding or replacing a memory module or hard drive If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing or replacing the service doors Removing the service doors Remove the service doors to access the memory module slot hard drive and other components Handling drives 57 1 Remove the battery see Inserting or removing the battery on page 48 2 With the battery bay away from you loosen the service door screw 1 The service door screw secures both service doors Slide the larger service door away from the battery bay 2 to remove it 4 Slide the smaller service door away from the battery bay 3 to release it and then lift the service door 4 to remove it EA NOTE Your computer may look slightly different from the illustration in this section E On Zit se Replacing the service doors Replace the service doors after accessing the memory module slot hard drive regulatory label and other components 1 With the battery bay away from you replace the smaller service door first Align the vent on the smaller service door with the vent on the computer and then slide it toward the battery bay 1 2 Press down on the smaller service door 2 until it snaps into place 3 Slide the larger service door toward the battery bay 3 until it snaps into place 58 Cha
47. dows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities Performing asystem recovery 81 To initiate recovery using a Windows 7 operating system DVD f NOTE This process takes several minutes 1 3 4 5 6 7 If possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Follow the on screen instructions After the repair is completed 1 2 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD Install the Hardware Enabling Drivers first and then install Recommended Applications 82 Chapter 11 Backup and recovery 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices instal
48. drive See Backup and recovery on page 78 Finding information You have already used Setup Instructions to turn on the computer and locate this guide To locate resources that provide product details how to information and more use this table Resources For information about Setup Instructions poster e How to set up the computer e Help to identify computer components Help and Support e Operating system information To access Help and Support select Start gt Help and e Software driver and BIOS updates Support e Troubleshooting tools To access the latest user guide go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions e How to access support Worldwide support e Online chat with an HP technician This booklet is provided with your computer e Email support To get support in your language go to e Support telephone numbers http welcome hp com country us en wwcontact_us html e HP service center locations HP website e Support information To access the latest user guide go to e Ordering parts and finding additional help http Avww hp com support and select your country S Select Drivers amp Downloads and then follow the on e Accessories available for the device screen instructions Safety amp Comfort Guide e Proper workstation setup posture health and work habits To access the user guides
49. e Removing a battery with lock latch To remove the battery Z CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 48 Chapter6 Power management 3 Tilt the battery upward 3 and remove it from the computer 4 Inserting a battery without lock latch To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery into the battery bay aligning the tabs on the battery 1 with the notches on the computer 3 Tilt the battery 2 down until it is seated The battery release latches automatically lock the battery into place Removing a battery without lock latch To remove the battery A CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the right battery release latch 1 and slide the left battery release latc
50. e such as a high definition television or to any compatible digital or audio component 2 Ef NOTE To transmit video and or audio signals through the HDMI port you need an HDMI cable purchased separately One HDMI device can be connected to the HDMI port on the computer The information displayed on the computer screen can be simultaneously displayed on the HDMI device 42 Chapter5 Multimedia To connect a video or audio device to the HDMI port 1 Connect one end of the HDMI cable to the HDMI port on the computer HEM ae Connect the other end of the cable to the video device Press fn f4 to alternate the computer screen image between 4 display states e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and external device e Extend View the screen image extended across both the computer and external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes A NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows Select Start gt Control Panel gt Appearance and Personalization Under Display select Adjust screen resolution Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on
51. e 4 for the location of the fingerprint reader on your computer 72 Chapter9 Security 10 Maintenance Adding or replacing memory modules The computer has one memory module compartment The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot EA NOTE Before adding or replacing a memory module make sure the computer has the most recent BIOS version and update the BIOS if needed See Updating the BIOS on page 84 Z CAUTION Failure to update the computer to the latest BIOS prior to installing or replacing a memory module may result in various system problems WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operati
52. e VGA e HDMI High Definition Multimedia Interface Webcam select models only 41 7 IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions A NOTE See Getting to know your computer on page 4 for information about your computer s video ports VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer 1 To connect a VGA display device connect the device cable to the external monitor port IOI 2 Press fn f4 to alternate the screen image between 4 display states e PC Screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes A NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows Select Start gt Control Panel gt Appearance and Personalization Under Display select Adjust screen resolution HDMI The HDMI port connects the computer to an optional video or audio devic
53. e a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions 86 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f9 3 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select System Configuration gt Boot Options and then press enter 4 Inthe
54. e limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 A NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation An external device is not working Follow these suggestions if an external device does not function as expected e Turn on the device according to the manufacturer s instructions e Be sure that all device connections are secure e Be sure that the device is receiving electrical power e Be sure that the device especially if it is older is compatible with the operating system e Be sure that the correct drivers are installed and updated 94 Appendix B Troubleshooting The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions To enable or disable a wireless or wired network device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box Be sure that the wireless device is turned on Be sure that the computer wireless antennas are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access po
55. e optical drive disc tray Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right 5 6 Component 1 Audio out headphone Audio in a microphone jack Description Connects optional powered stereo speakers headphones earbuds or a headset Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select Start gt Help and Support gt User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 ports 2 Connects an optional USB device such as a keyboard at mouse external drive printer scanner or USB hub NOTE For details about different types of USB ports see Using a USB device on page 55 3 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc 4 Optical drive eject button select models Releases the optical drive disc t
56. e the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection EA NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a Connecting to a wireless network 29 network service provider called a mobile network operator which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage When used with mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send email or connect to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies e HSPA High Speed Packet Access which provides access to networks based on the Global System for Mobile Communications GSM telecommunications standard e EV DO Evolution Data Optimized which provides access to networks based on the code division multiple access CDMA telecom
57. edpccdecdeedanapeedecntidedededstidaadecese eddies ayeeedanedaed 40 Connecting headphones and microphones ccceeceecceecceeeeeeeeeeeeeeeeeeteeeeeeseeeeeteeeseees 40 Checking audio functions on the computer ec eeeeeeeeeeeeeneeeeeeeeeaaeeeseeeaaaeeeeeeeaeeeeseeeaas 41 Webcam select models Oniy init sctcesenecnc Seeesets riensi oa SEE 41 VIDEO insiti a a e aa a a E a n aa aE 41 VOA renee ec Ae e ogee ne e e a ea e E e E a a a 42 ADMI cesus eria E O EEE S 42 Configuring audio for HOM egoaan A R 43 o Powar TNT ea ANUS NA iii ar i 44 Shutting down the Computer risarieeiriciriniid n nana E EAEE NAET EERE E 44 Setting DOWEr OPUONS sesrtoningia sii a a a aaa aa a A aaa aa a a 44 USING powersavihg states oacrsssisia n a Ea Eaa A 44 Initiating and exiting Sleep 2 2cccccccceeeeeceteescceeeceeseeetecneneeuseedecuenetesenseneceeateees 45 Initiating and exiting Hibernation seseesseesseeseeeeerrresssrirrrsssttrrrssrrenrnnsrreennn 45 Using the power meter and power settings eeeeesesseresssssrrressrerrrsssrrrrrsssrees 45 Setting password protection on wakeup 2 ceeeee cece ee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 46 using battery POWER assaia bortan A AS 46 vi Finding additional battery information cccceeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeees 46 Using Battery Check int ciccvissetenedecesedseteneece aids uetei eens eier ENE santana eitdeectnnanieniteee 46 Displaying the remaining bat
58. eeeaaes 83 Restoring factory settings in Computer Setup 0 0 0 0 eceeceeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeteeeeaeees 84 Updating the BIOS iesise dd aaean eye aaasiensvsadaksSenesedadeiecusiduacoenns 84 Determining the BIOS Version 00 eccceeeeeecteeeeeeeecneeeeeeseaeeeeeeeeaeeeeeeeeeaeeeeeeeeaaes 84 Downloading a BIOS update 00 eee ceeeeeeeeneneeeeeeeeeaeeeeeeeeaaeeeeseeenaeeeeeeeenaaees 85 US IMG MUNIBOOU sssusscesds sncatsegh eda ceen ceva ded ooheneviddbaseus en sdbasedevuse sngsdevensadaocs suceed ddedeveaeshedveeeerndedeeeesteedee 86 About the boot device Orders sosia a a a a a a aaa 86 Choosing MultiBoot preferences ee ceceeeeeeeneeeeeeeetneeeeeeeaaeeeeeeeaeeeeeseeaaeeeeeeeiaeeeeeseeaaas 86 Setting a new boot order in Computer Setup cc eeeeeeeeeeeeeeeeeneeeeeeeeenaaees 86 Dynamically choosing a boot device using the f9 prompt 87 Setting a MultiBoot Express prompt ccccccceceeceeeeeeeeeeeceenaecaeeeeeeeeeeeeeeeeees 87 Entering MultiBoot Express preferences cccccceeceeeeeeeeneeeeeeeeeeeeeeeeeeeenaees 87 Using HP PC Hardware Diagnostics UEFI select models Only ccccceeeeeeeeeteeeeeeeeeeeeeeentaeeees 87 Downloading HP PC Hardware Diagnostics UEFI to a USB device 0 eeeeeeees 88 1o SUPPOR sii ecupnpinasdecusiaiaacuadennstnasaceanridatadauaspasssedaeunees a R 89 CONACTING SUPPOM erisia e a a a aa aaa aE A A a A a a 89 Labels iiiaio iana a Aa e E Aa eaa aea E A
59. eeeeeeeeeeeeeeeeeess 65 Managing a BIOS administrator password 000 0 eeeeeeeeeeeeeenee etter eeeeaaaaeeeeeseeeaaeeeeeeseeeeaaas 65 Entering a BIOS administrator password 000 eee eeeeeeeeeeeeeeenteeeeeeeeenaeeeeeeeneeaaes 66 Managing a Computer Setup DriveLock password eeeeeeeeeeeeeeeeeeeeeeeeeeeteeneeeneeees 66 Setting a DriveLOck password 0 ee ceeceeee scene cette eeetaeeeeeeeaaeeeeeeeaaeeeeeeeaeeeeeeeeeaas 67 Entering a DriveLock password cccceeeeeeeeteeeeeeeeeeeeeaaaeeeeeeeeeeenaaeeeeeeeeeeeaaes 68 Changing a DriveLock password 0 0 cece eeecteeeeeeeeeeentceeeeeeeeeeeaaaeeeeeeeteeenaaaes 68 Removing DriveLock protection 0 cece ceeeeeeeeeeeeneeeeeeeeeeeaaaeeeeeseeeeaaeeeeeeeeeeaaes 68 Using Computer Setup Automatic DriveLock ccccecceeeeeeee eee eeeete eet eeteeeeeeeeeeeteeeeeeneees 69 Entering an Automatic DriveLock password ccccceeeeeeeeeetttteeeteeeeeeeeeenaaees 69 Removing Automatic DriveLock Protection cceeeeeeeeeeeeeeeeentteeeeeeeeeeeenaaes 69 USING AMUVIRUS SOTWANGC seori peccedalasextecdeads extecueedts deeeeueeal sp cuednuab sneha cdc ccetagees 70 Using firewall SOMWaAMNG cist r rane ate eee eee ae ee ea 70 Installing critical security updates 200 2 cece eee teen eee teeter eee tattu tunat eee tanec ee eres aeeee eee naaaeeeeeeeaeeeeeeee 70 Using HP Client Security select models Only cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
60. ees stvendies soeneeess nein a R 28 Protecting your WLAN 3 2ccccis sssccecessasccccevisauececeussventeceusseeceeeeuecsuedecebataueteeeasanatile 29 Connecting toca WLAN ssccceetiesticdesshiendeesoivetieesiveeneaeenieeetineesaeetadaaaeehutanesb eens 29 Using HP Mobile Broadband select models Only 00 0 0 ceeceeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeteeeaeeees 29 Inserting and removing a SIM select models only c ceceeeeeeeeeetteeeees 30 Using GPS select models Only cccccccceecceeeeeeeeeeeaeeeeeeaeeeeeneeeeceaaesdeeeeeeseeaeeeseeeeseeeneees 31 Using Bluetooth wireless devices select models Only eeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeentaaeees 31 Connecting toa Wired Network cccccssscccccescesseeccetecesececensesecececeusesebecedensessucceceuaasenseeceusesanteeeteaneaeeees 32 Connecting to a local area network LAN c ccceeeeceeeeeeeeeecaeeeeeeeeeeseaeeeeseaeeeeneeeeetaeees 32 4 Navigating using the keyboard touch gestures and pointing devices cccsssesseceeeesssnteeeeeesessseaseeeeeeesaes 33 USING POINTING GOVICES cccc cscdecceesaasiees cssaseecevssasmoeen beuancuecbesaucuecbessaccedech suanceddh eesaneedet E sane 33 Setting pointing device preferences cccecsccccceeesenceceeeeseececeeeeeeceeceeenseneeceeeteaeeeeeentenanees 33 Using the TouchPad and gestures cccceecceceeeeeeeeeeeeeeeeeeeeeeeeeceeeeeeeeeeseeeeeeeeeeeeeteeeeneaees 33 Turning the TouchPad
61. elect computer models have special action key or hot key functions on the keyboard to perform routine tasks Using pointing devices A NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options You can also view demonstrations of TouchPad gestures To access Mouse Properties e Select Start gt Devices and Printers Then right click the device representing your computer and select Mouse settings Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements X TIP Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse A NOTE TouchPad gestures are not supported in all apps Using pointing devices 33 Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X Ay S gt Tapping To make an on screen selection use the Tap function on the TouchPad e Tap one finger on the TouchPad zone to make a selection Double tap an item to open it 34 Chapter 4 Navigating using the keyboard touch gestures and pointing devices
62. fferent from the illustration in this section See Getting to know your computer on page 4 for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key LS o r gt Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must enroll your fingerprints in the HP Client Security s Credential Manager Refer to the HP Client Security software Help After you enroll your fingerprints in Credential Manager you can use HP Client Security s Password Manager to store and fill in your user names and passwords in supported websites and applications Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer Using HP Client Security select models only 71 e Near the bottom of the TouchPad e On the right side of the keyboard e On the upper right side of the display e On the left side of the display Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor See Getting to know your computer on pag
63. firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information access Help and Support by selecting Start gt Help and Support Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button NOTE On some models the wireless light is amber when all wireless devices are off 2 Click the network status icon in the notification area at the far right of the taskbar Select a WLAN to connect to 4 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection IIN Ef NOTE If no WLANs are listed you may be out of range of a wireless router or access point E NOTE If you do not see the WLAN you want to connect to click Open Network and Sharing Center and then click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 5 Follow the on screen instructions to complet
64. g downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents Ey VR N e ay trtcts supa r teas sani EE A E EE A E ans aula E I O AE A ae 1 Finding information se resrssreeri e aA EEE EEE E E EEEE 2 Z COPING O KON yOu COUTO ararte ET ANAT oRasanER 4 RIGHI iissa a a a ai a aaa i a
65. gement settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs A NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between graphic modes to increase battery life For more information see Switchable graphics select models only on page 52 Finding additional battery information Help and Support provides the following tools and information about the battery e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity To access battery information A Select Start gt Help and Support gt Learn gt Power Plans Frequently Asked Questions Using Battery Check Help and Support provides information on the status of the battery installed in the computer To run Battery Check 46 Chapter6 Power management 1 Connect the AC adapter to the computer A NOTE The
66. h 2 to release the battery 9 NOTE You can slide the battery release latches simultaneously or you can slide them one at a time Setting power options 49 3 Tilt the battery upward 3 and remove it from the computer 4 Conserving battery power e Select low power use settings through Power Options in Windows Control Panel e Turn off wireless and LAN connections and exit modem applications when you are not using them e Disconnect unused external devices that are not plugged into an external power source e Stop disable or remove any external memory cards that you are not using e Decrease screen brightness e Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place A NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month or more Disposing of a user replaceable battery WARNING To reduce the risk of fire or burns do not disassemble c
67. h is an online security based tracking and recovery service available in select regions If the computer is stolen Computrace can track the computer if the unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Computrace For information about ordering the Computrace software go to http hp pt absolute com Computer risk Unauthorized use of the computer Unauthorized access to Computer Setup f10 Security feature HP Client Security in combination with a password smart card contactless card registered face scenes registered fingerprints or other authentication credential BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network adapter DriveLock password or Automatic DriveLock password in Computer Setup Boot options feature in Computer Setup Unauthorized access to a Windows user account Windows user password Unauthorized access to data e HP Drive Encryption software e Windows Defender Unauthorized access to Computer Setup settings and other system identification information BIOS administrator password in Computer Setup Unauthorized removal of the computer Security cable slot used with an optional security cable C
68. he Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter Using passwords 65 When prompted type your current password When prompted type your new password again to confirm To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password f FN 0 gi ooe Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted for the new password leave the field empty and then press enter Read the warning To continue select YES When prompted to type your new password again leave the field empty and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt
69. he Catalyst Control Center by right clicking on the Windows desktop and then select Configure Switchable Graphics 2 Click the Power tab and then select Switchable Graphics 52 Chapter6 Power management Using switchable graphics select models only Switchable graphics allow you to switch between Performance mode and Power Saving mode To manage your switchable graphics settings 1 Right click on the Windows desktop and then select Configure Switchable Graphics 2 Click the Power tab and then select Switchable Graphics Switchable graphics assigns individual applications to either Performance mode or Power Saving mode based on power requirements You can also manually modify the settings for an individual application by locating the application under Recent Applications drop down menu or by clicking Browse located below Other Applications You can switch between Performance mode and Power Saving mode A NOTE For more information see the switchable graphics software Help Setting power options 53 7 External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the memory card formats that are supported on your computer see Getting to know your computer on page 4 Inserting a memory card Z CAUTION To reduce the risk of da
70. headset speakers Mouse Connecting to a wireless network 31 Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network Your computer has a local area network LAN wired connection A LAN connection uses a network cable which is sold separately Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router A NOTE Ifthe network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer 32 Chapter3 Connecting to a network 4 Navigating using the keyboard touch gestures and pointing devices Your computer allows navigation using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only S
71. id state drives SSDs lack moving parts they do not require HP 3D DriveGuard protection A NOTE A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D DriveGuard A hard drive installed in an optional USB docking device or connected to a USB port is not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determine whether a drive is currently protected or whether it is parked view the icon on the Windows desktop in the notification area at the far right of the taskbar or in the Mobility Center 62 Chapter8 Drives 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks EA NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen A NOTE Before you send your computer for service back up and delete confidential files and remove all password settings EA NOTE Some features listed in this chapter may not be available on your computer EA NOTE Your computer supports Computrace whic
72. ight On The webcam is in use 3 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam select Start gt All Programs gt Communication and Chat gt HP WebCam 4 WLAN antennas 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLAN 5 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select Start gt Help and Support gt User Guides 12 Chapter 2 Getting to know your computer Top TouchPad OO O ES MT Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes select models only on page 34 3 Left TouchPad button Functions like the left button on an external mouse
73. iners until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support 97 Index Symbols Numerics 2 finger pinch zoom TouchPad gesture 35 A AC adapter testing 51 AC adapter battery light 7 8 9 administrator password 64 antivirus software 70 audio functions checking 41 audio in microphone jack identifying 4 5 6 audio out headphone jack identifying 4 5 6 Automatic DriveLock password entering 69 removing 69 B Backup and Restore 80 backup tools 78 backups creating 79 recovering 80 battery conserving power 50 discharging 47 displaying remaining charge 47 disposing 50 low battery levels 47 replacing 51 storing 50 battery bay identifying 23 24 Battery Check 46 battery information finding 46 battery lock latch 22 battery power 46 battery release latch 22 23 battery temperature 50 BIOS determining version 84 downloading an update 85 updating 84 Bluetooth device 26 31 98 Index Bluetooth label 90 buttons left TouchPad 13 optical drive eject 4 5 6 power 17 18 44 right TouchPad 13 volume 40
74. int is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on A disc does not play A movie 1 Save your work and close all open programs before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways o Playback may resume The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it is not visible on an external display If both the computer display and an external display are turned on press fn f4 one or more times to switch between the 2 displays Configure the monitor settings to make the external display prima
75. is in the Sleep state Intel Smart Connect Technology periodically causes the computer to exit Sleep If a network connection is available Smart Connect updates open apps such as your email inboxes social network sites and news pages and then returns the computer to the Sleep state Smart Connect also syncs content that you have created offline such as emails When the computer exits Sleep you have immediate access to your updated information A To enable this feature or manually adjust the settings select Start gt All Programs gt Intel gt Intel Smart Connect Technology To reveal the Intel Smart Connect Technology icon hover over the icons in the notification area at the far right of the taskbar and then click the icon Switchable graphics select models only Select computers are equipped with switchable graphics Switchable graphics are supported by both AMD and Intel If your computer has AMD dynamic switchable graphics it supports only switchable graphics 9 Ef NOTE To determine whether your computer supports switchable graphics see your notebook graphics processor configuration Intel Central Processing Units CPUs and AMD Accelerated Processing Units APUs support switchable graphics Switchable graphics offers two modes for processing graphics e Performance mode Runs application with optimal performance e Power Saving mode Conserves battery life To manage your AMD graphics settings 1 Open t
76. ity gt Power Options 2 Speakers 2 Produce sound 18 Chapter 2 Getting to know your computer Component Description 3 Wireless button Turns the wireless feature on or off but does not establish a c j wireless connection 4 do Speaker mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Top 19 Keys 9 NOTE Refer to the illustration that most closely matches your computer Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 PT Windows key Displays the Windows Start menu bl 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 E Windows applications key Displays a shortcut menu for items beneath the cursor 7 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key 20 Chapter 2 Getting to know your computer O QOOLOOSL Component Description 1 es
77. ive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support To access Help and Support select Start gt Help and Support Holds the battery Supports a wireless subscriber identity module SIM The SIM slot is located under the service door Component 1 Vent Description Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Service door La Provides access to the hard drive bay and the memory module slots 3 b Battery release latches 2 Releases the battery from the battery bay 4 Service door Provides access to the wireless LAN WLAN module slot the WWAN module slot and SIM slot Bottom 23 Component 5 Battery bay 24 Chapter 2 Getting to know your computer Description CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warni
78. k with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in configuring a wireless router see the information provided by your router manufacturer or your ISP A NOTE Itis recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network 28 Chapter3 Connecting to a network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to email that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN Use a firewall A
79. led the startup sequence of the computer and the amount of system and extended memory EA NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup EA NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen A NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup s
80. lp and Support gt User Guides 10 Chapter 2 Getting to know your computer Component Description 1 WLAN antennas 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 select models only Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam select Start gt All Programs gt Communication and Chat gt HP WebCam 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select Start gt Help and Support gt User Guides Display 11 Component Description 1 Internal microphones 2 Record sound 2 Webcam l
81. mage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions 54 Chapter 7 External cards and devices 3 Press in on the card 1 and then remove it from the slot 2 On T 2 NOTE If the card does not eject pull the card out of the slot Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has
82. modifying system software e When writing information to a CD a DVD or a BD select models only e When running Disk Defragmenter e When performing a backup or recovery When you connect the computer to external AC power the following events occur e The battery begins to charge e _ If the computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur e The computer switches to battery power e The display brightness is automatically decreased to save battery life Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off To test the AC adapter A NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery on the computer Setting power options 51 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turnon the computer e fthe power lights turn on the AC adapter is working properly e If the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapter Refreshing your software content with Intel Smart Connect Technology select models only When the computer
83. munications standard You may need the HP Mobile Broadband Module serial number to activate mobile broadband service The serial number is printed on the bottom of your computer Some mobile network operators require the use of a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about inserting and removing the SIM see the Inserting and removing a SIM select models only on page 30 section in this chapter For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer For additional information go to http Awww hp com go mobilebroadband select regions countries only Inserting and removing a SIM select models only CAUTION To prevent damage to the connectors use minimal force when inserting a SIM To insert a SIM follow these steps Shut down the computer Close the display Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet Turn the computer upside down on a flat surface with the battery bay
84. n press enter Your changes go into effect when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System B OS can be revealed by pressing fnt esc if you are already in Windows or by using Computer Setup Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS
85. nclude airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e Ifyou plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline e Ifyou are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use your computer before you turn it on e Ifyou are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary o Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 92 AppendixA Traveling with or shipping your computer B Troubleshooting Trouble
86. nd then press enter When prompted type the user password again to confirm and then press enter To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter f NOTE The DriveLock confirmation is case sensitive 13 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using passwords 67 Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional USB docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 g oS 2 amp _ Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Enter the
87. ng message remove the module to restore computer functionality and then contact support To access Help and Support select Start gt Help and Support Holds the battery Front Component Description 1 _ Hard drive light e Blinking white The hard drive is being accessed a Ta e Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For more information about HP 3D DriveGuard see Using HP 3D DriveGuard select models only on page 62 2 Memory card reader Reads optional memory cards that store manage share or access information Front 25 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or
88. ng system A NOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical A NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Remove the battery see Inserting or removing the battery on page 48 2 3 4 Remove the service doors see Removing the service doors on page 57 5 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up Adding or replacing memory modules 73 b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot A CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 6 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree
89. not allow liquids to drip between the keys e To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions Updates can resolve issues and bring new features and options to your computer Technology is always changing and updating programs and drivers allows your computer to run the latest 76 Chapter 10 Maintenance technology available For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they become available Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP si
90. nternal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow these steps i Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Using passwords 69 6 Use a pointing device or the arrow keys to select Disable protection 7 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abno
91. odel reads an optical disc or reads and writes to an optical disc 4 Optical drive eject button select models Releases the optical drive disc tray only Chapter 2 Getting to know your computer Component 1 Q 2 Audio out headphone Audio in microphone jack USB 2 0 ports 2 Description Connects optional powered stereo speakers headphones earbuds or a headset Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select Start gt Help and Support gt User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub NOTE For details about different types of USB ports see Using a USB device on page 55 3 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc 4 Optical drive eject button select models only Security cable slot Releases th
92. off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num Ik key on the external keypad not on the computer Using the keyboard 39 5 Multimedia Your computer may include the following e Integrated speaker s e Integrated microphone s e Integrated webcam e Preinstalled multimedia software e Multimedia buttons or keys Audio On your HP computer you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Configuring audio for HDMI on page 43 Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hot keys specific keys pressed in combination with the fn key e Volume keys WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset F
93. omputer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Protecting the computer 63 Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer e BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS e Automatic DriveLock passwords are enabled in Computer Setup e Windows passwords are set only in the Windows operating system e f HP SpareKey has been set up previously and if you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility e If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving pa
94. one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network manage wireless networks and diagnose and repair network problems To use operating system controls A Select Start gt Control Panel gt Network and Internet gt Network and Sharing Center For more information access Help and Support by selecting Start gt Help and Support Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point A NOTE The terms wireless routerand wireless access pointare often used interchangeably Connecting to a wireless netwo
95. only 87 of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 88 b Hard drive c BIOS 2 Use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 88 Chapter 12 Computer Setup BIOS MultiBoot and HP PC
96. or additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select Start gt Help and Support gt User guides A NOTE Volume can also be controlled through the operating system and some programs A NOTE See Getting to know your computer on page 4 for information on what type of volume controls your computer has Connecting headphones and microphones You can connect wired headphones or headsets to the audio out headphone audio in microphone jack on your computer Many headsets with integrated microphones are commercially available To connect wireless headphones or headsets to your computer follow the device manufacturer s instructions 40 Chapter5 Multimedia N WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide select Start gt Help and Support gt User guides Checking audio functions on the computer A NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 Select Start gt Control Panel gt Hardware and Sound gt Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as
97. porarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions e To use the navigational function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key e To use the standard function of a keypad key while the keypad is on Press and hold the fn key to type in lowercase Press and hold fn shift to type in uppercase 38 Chapter 4 Navigating using the keyboard touch gestures and pointing devices Using the integrated numeric keypad select models only 1 2 Component Description 1 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 2 Integrated numeric keypad When num Ik has been enabled it can be used like an external numeric keypad Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned
98. pter 8 Drives 4 Tighten the service door screw 4 to secure both service doors 9 NOTE Your computer may look slightly different from the illustration in this section 5 Insert the battery see Inserting or removing the battery on page 48 Replacing or upgrading the hard drive Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive EA NOTE Your computer may look slightly different from the illustration in this section To remove a hard drive Save your work and shut down the computer Disconnect AC power and external devices connected to the computer 1 2 3 Turn the computer upside down on a flat surface 4 Remove the battery see Inserting or removing the battery on page 48 Using hard drives 59 Remove the service doors see Removing the service doors on page 57 Loosen the 4 hard drive screws 1 Slide the hard drive 2 away from the center of the computer to disengage it from the connector o S p p Pull the plastic tab 3 to remove the hard drive from the bay e S e AV STC a e Installing a hard drive
99. pter4 Navigating using the keyboard touch gestures and pointing devices Identifying the hot keys A hot key is a combination of the fn key 1 and either the esc key 2 or one of the function keys 3 To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fn esc Displays system information fn f3 Initiates Sleep which saves your information in system memory The display and other system 4 components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep fn f4 Switches the screen image among display devices connected to the system For example if a ICI monitor is connected to the computer fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer Ci fn f6 Decreases speaker volume fn f7 Increases speaker volume A be fn f8 Mutes the microphone i fn f9 Decreases the screen brightness level nly fn f10 Increases the screen brightness level a fn f11 Turns the keyboard backlight select models only on and off
100. r Be sure that the power cord and AC adapter connections are secure The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To Troubleshooting resources 93 change these and other power settings right click the Battery icon on the Windows desktop in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsive or responds abnormally restart the computer Click Start click the arrow next to Shut down and then select Restart If you cannot restart the computer using this procedure see the next se
101. r to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed A NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use 90 Chapter 13 Support 14 Specifications e Input power e Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 3
102. r to run on a monthly schedule but you can defragment your computer manually at any time Using hard drives 61 To run Disk Defragmenter 1 Connect the computer to AC power 2 Select Start gt All Programs gt Accessories gt System Tools gt Disk Defragmenter 3 Click Defragment disk A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 Click Start gt All Programs gt Accessories gt System Tools gt Disk Cleanup 2 Follow the on screen instructions Using HP 3D DriveGuard select models only HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation A NOTE Because sol
103. ray only 5 ra Security cable slot Chapter 2 Getting to know your computer Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Left NOTE Refer to the illustration that most closely matches your computer Component Description 1 ja Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Power connector Connects an AC adapter 3 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 89 percent e Off The battery is fully charged 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 External monitor port Connects an external VGA monitor or projector ICI 6 RJ 45 network jack lights Connects a network cable e Green right The network is connected e Amber left The network is showing activity 7 HDMI port Connects an optional video or a
104. refer to all types of wireless controls To turn off wireless devices using HP Connection Manager A Right click the HP Connection Manager icon in the notification area at the far right of the taskbar and then click the power button next to the desired device O r 26 Chapter3 Connecting to a network Select Start gt All Programs gt Productivity and Tools gt HP Connection Manager and then click the power button next to the desired device Using HP Connection Manager select models only HP Connection Manager provides a central location for managing your wireless devices an interface for connecting to the Internet using HP Mobile Broadband and an interface for sending and receiving SMS text messages HP Connection Manager allows you to manage the following devices e Wireless local area network WLAN Wi Fi e Wireless wide area network WWAN HP Mobile Broadband e Bluetooth HP Connection Manager provides information and notifications on connection status power status SIM details and SMS messages Status information and notifications are provided in the notification area at the far right of the taskbar To open HP Connection Manager A Click the HP Connection Manager icon in the taskbar or Select Start gt All Programs gt Productivity and Tools gt HP Connection Manager For more information see the HP Connection Manager software Help Using the wireless button The computer has a wireless button
105. rk 27 e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service f NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wireless computer 3 A NOTE Some modems have a built in wireless router Chec
106. rmally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date For more information about computer viruses type viruses in the Search box in Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e __ Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and
107. rush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access the user guides select the Start gt Help and Support gt User Guides To access battery information select Start gt Help and Support gt Learn gt Power Plans Frequently Asked Questions 50 Chapter6 Power management Replacing a user replaceable battery Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power N WARNING Do not charge the computer battery while you are onboard aircraft ZA WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP EA NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional USB docking or expansion device Connect the computer to external AC power under any of the following conditions e When charging or calibrating a battery e When installing or
108. ry a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display A NOTE When using both displays the DVD image will not appear on any display designated as the secondary display Resolving issues 95 The process of burning a disc does not begin or it stops before completion e Be sure that all other programs are closed e Turn off Sleep mode e Be sure that you are using the right kind of disc for your drive e Be sure that the disc is inserted properly e Select a slower write speed and try again e Ifyou are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive 96 Appendix B Troubleshooting Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe conta
109. s or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer Z CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 Ifyou are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer A NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device 56 Chapter7 External cards and devices 8 Drives Handling drives CAUTION Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Do not drop a drive place items on it or expose it to liquids or temperature or humidity ex
110. s off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 i Microphone mute light e Amber microphone sound is off Ye e Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless t local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off Top 15 Component 6 Speaker mute light qo Description Amber Computer sound is off White Computer sound is on 7 TouchPad light Amber The TouchPad is off Off The TouchPad is on 16 Chapter2 Getting to know your computer Buttons speakers and fingerprint reader select models only NOTE Refer to the illustration that most closely matches your computer OW Component Description 1 Power button e When the computer is off press the button to turn on i the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and hol
111. sbespeacacustnnansadupehesseedneseconsnde 78 Creating recovery media and backups cceeeeeeeeeceeeeeeeeeeeeeeeeeaeeeeeeeeaaeeeeseeeaaeeeeeeeeaeeeeseeenaeeeeeeneaees 78 SUOMI GS soa ahcd dines tect steccnn aed acean aa ae dae eee anata basse decane Maa a n a 78 Creating recovery media with HP Recovery Disc Creator eeeeceeeceeeeeeeeeteeeeeeeeeenaeees 78 Creating recovery Media csccceeesssssceeceteessaceecesseaecceceseessacaeccteesaanadcceseasaunanees 79 Backing Up your informati n aAA AEAN AAA NAA AENA ENA 79 Peroming a system recovery gic i a chee te5s5 lt d sus dacedcueezad aac teetdandeaedaed R i S AE 80 Using the Windows recovery tools cccceeenee eee eeeeneaeeeeeeeeaeeeeseeeaaeeeeeeeeaaaeeeseeeiaeeeeeeeeaaas 80 Using f11 recovery tools select models only ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeeeeeaaees 81 Using Windows 7 operating system media eee cceneee eee eeeeeneeeeeeeeaaaeeeeseeeaaeeeeeeenaaees 81 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ccsscceeeeeseeeseeeeeeeees 83 Using Computer Setup ccecceecececeececneccaeeeeeeeeeeeeeeeeeececeaeaaaaaeaaeceeeeeeeeeeeeeeeseeesececeacccaecaeeeeeeeeeeetes 83 Starting Computer Setup eceeccecceccccceeceeeeeeeeee eee eee seasecsaansaeeaeceaeceeceeeeeeeeeeeeeeeees 83 Navigating and selecting in Computer Setup cece ceeeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeeaeeeee
112. seeeaeeeeeetenaaeees 71 Installing an optional Security cable o oo cece e eee eene ee eee teeter etna eee KRAANA AAAA 71 Using the fingerprint reader Select models only eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeseeeeeeeeeneeaaaees 71 Locating the fingerprint reader 2 scceceseeeeeeeetet eeeeeedcnctneseeedenenenestedeeepeeesdedneeeedeedsnnneeesseesnss 71 UM E EE EE ester tree etter E reer trrrrerree terre cre erctrrirr rere rrr enter N errr etree rT 73 Adding or replacing memory Modules 0 0 2 2 eect e ee erent ee eee auan eee EAEE NAE AEAEE 73 Cleaning your COMPUTE ii isieeeshscecesceestelehenecuel ae A En EEE EE E AREER EEEE E EE 75 Cleaning procedures eeeeecceeeeeeeeeeeeeeeeneee eee eaaaeeeeeeeeaaeeeeeeeaaaeeeseeeaaeeeeeseeaaeeeseeenaeeeeseeeaas 76 Cleaning the display All in Ones or Notebooks c eeeeeeeeeeeeeeeeeeeentaaees 76 Cleaning the sides Or COVER iy sccc cieinldienn eed antediecdcetedeuedi dente teed deeded 76 Cleaning the TouchPad keyboard Or MOUSE 2 eeeeeeeeececeeeeeeeeeeeetees 76 Updating programs and divers c cc 0icscccccceisenscececcentagceccvensenscceciuhdsiecenccehdsaecenseetdengectecebdenecezcnsedpacecusbees 76 Using SoftPaq Download Manager cccccceeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeseaeeeeeeeeseeeeaeeeeeeseeeaeeeeeseenaeenss 77 viii 11 Back p BING FOCOVEIY sisei click cases ctcesccucschanbeducessadsccteecedasseandelehassceddds conbsauaieexoasssaad
113. shooting resources e Access website links and additional information about the computer through Help and Support To access Help and Support select Start gt Help and Support A NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Choose from the following types of support o Chat online with an HP technician NOTE When chat is not available in a particular language it is available in English E mail HP support Find HP support worldwide telephone numbers Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power Ef NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e If the computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapte
114. ssssssseesieseesessrirssssteirtrrsttttttnrnsssstttnnnnsnnnrene n 57 Removing the service doors ei cccescnsnceecenesdatedecesseaeedeneeshstecueessbecde cuvensbsdedenedenenads 57 Replacing the Service dOOrS ccccccsesecccdeeeseseccceeteseecceeeesenecceedeeteneeestenenseenenee 58 Replacing or upgrading the Nard rive ceceeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeseeaaeeeeseeaeeeeeeeeaaas 59 Removing the hard rive ccccccsscccceceeeseecceeeeseesecceeeeeenseceeeeeeeesseeeeeeeeeseeeneees 59 Installing a Nard drive ooo eee eeeeeeeeeeeeeee eee eeeeeeeee eee teaaeeeeeeeseaeeeeeeeseeeeaeeeeeeseeeaaeess 60 Improving hard drive performance 2 eeeeceecceeeeeeeeeeeeeeseeeeccaeeaecaeeeeeeeeeeeeeeeteeeeeneenaa 61 Using Disk Defragmenter escossa iniia AAA a 61 Using DISK CIGAMUP eeoa A 62 Using HP 3D DriveGuard select models only cccccscceeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeetseeeeeaees 62 Identifying HP 3D DriveGuard status eeesesnnnesnnsssnnnnannennnnnnnnannnnnnnnaaannnnnnna 62 MD SECUN eeasasezcccecesaa zac on asda race cndeatevccats Saido caeiva atc te as aan scona Seas elaueunsnccas unesbesacaviasustaue core seacueseoneeaagaeteeeataccuenasaaal ant 63 Protecting the computor sessin A ASNA 63 IENE eae a E E EE EE E EAE E EEEE EN TEE E cuanesee dees 63 Setting passwords in WiINdOWS se sississsisisi eeen aiaia EE E 64 Setting passwords in Computer Setup cceceeeeccneeceeceeccceeceeeeeeceeeeec
115. sswords e When creating passwords follow requirements set by the program e Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website e Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can securely read them in the future if they cannot be remembered e Do not store passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows 64 Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the BIOS Administrator password User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password access Help and Support by selecting Start gt Help and Support Chapter 9 Security Setting passwords in Computer Setup Password Function BIOS administrator password Protects access to Computer Setup NOTE If features have been enabled to prevent removing the BIOS administrator password you may not be able to remove it until those features have been disabled DriveLock master password Protects access to the internal hard drive that is protected by DriveLo
116. t name and number computer 90 public WLAN connection 29 R readable media 44 recovery media creating 78 using for restore 81 recovery partition 81 recovery tools 78 recovery tools Windows 80 recovery system 80 regulatory information regulatory label 90 wireless certification labels 90 restoring the hard drive 81 RJ 45 network jack identifying 7 8 9 RJ 45 network lights identifying 7 8 9 rotating TouchPad gesture 36 S screen brightness keys 37 screen image switching 37 scrolling TouchPad gesture 35 security cable slot identifying 5 6 7 security wireless 29 serial number computer 90 setting password protection on wakeup 46 setting power options 44 setup of WLAN 28 100 Index setup utility navigating and selecting 83 restoring factory settings 84 shutdown 44 SIM inserting 30 SIM slot identifying 23 Sleep exiting 45 initiating 45 slots security cable 5 6 7 SIM 23 SoftPaqs downloading 77 software antivirus 70 critical updates 70 Disk Cleanup 62 Disk Defragmenter 61 firewall 70 speakers identifying 17 18 Startup Repair using 80 storing a battery 50 switch power 44 switchable graphics 52 7 temperature 50 testing an AC adapter 51 TouchPad buttons 13 using 33 TouchPad gestures 2 finger pinch zoom 35 rotating 36 scrolling 35 using 33 TouchPad light identifying TouchPad zone identifying 13 traveling with the computer 50 90 92 troubleshooting disc burning 96 disc pla
117. tage of remaining battery charge and the current power plan point over the power meter icon e To use Power Options or to change the power plan click the power meter icon and select an item from the list Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery has reached a low or critical battery level Setting power options 45 Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 Select Start gt Control Panel gt System and Security gt Power Options 2 Inthe left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended A NOTE Ifyou need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using battery power WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power mana
118. te a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPaqs you must first download and install the program Go to http Mwww hp com go sdm and follow the instructions to download and install SoftPaq Download Manager To download SoftPaqs A Select Start gt All Programs gt HP gt HP SoftPaq Download Manager EA NOTE If prompted by User Account Control click Yes Using SoftPaq Download Manager 77 11 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a Windows 7 operating system DVD
119. tery Charge cc ccceeeeeeeeeeeeenteeeeeeeeenteeeeeseenaaees 47 Maximizing battery discharge time cceeeeeceeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaees 47 Managing low battery levels 0 0 cecceeeeeeeeeeeeneeeeeeeeeaaeeeeeeeeaaeeeeeeeeeaeeeeeeeeaaes 47 Identifying low battery levels eee ceeeeeeeeeeeeeeeeeeeeeeaaeeeeeeenaaees 47 Resolving a low battery level oo ee cceeceeeeeeeneeeeeeeeeeeetaeeeeeeeeeenaaees 47 Inserting or removing the battery 0 0 eect ee eeeeenneeeeeeeeeeeeaaeeeeeeeeneeenaatees 48 Inserting a battery with lock latch 0 eee eeeeeeeeeeeeetteeeeeeeeeennaaees 48 Removing a battery with lock latch 00 eee ccceeeeeeeeeeeeeeenteeeeeeeeaaes 48 Inserting a battery without lock latch ccc eeeeetteeeeeeeeeeenaeees 49 Removing a battery without lock latch cc eeeeeeeeeeeentteeeeeeeeaee 49 Conserving battery POWEL i isccace cesienecdenes ran eerevnetecaes seetieendees teeter nessa 50 Storing a user replaceable battery 0 0 eceeeeeeeeeeeeeeeeeeeeeetaeeeeeeeeeaeeeeeeeenaa 50 Disposing of a user replaceable battery ee eecceeeseseeeeeeeeeeteeeeeeeeetaeeeeeeeeaaes 50 Replacing a user replaceable battery sessssssesssssernnnnssssennnnnnneannnnnannnnaanannns 51 Using external AG POWET esecerireseviecerircterianar iriiria cerei alwasssnde deus ninde avd assed id easis eet deeesiaaeiees 51 Testing an AC adapter sssini AAR 51 Refreshing your software content with Intel
120. then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert Updates to the operating system and other software may have become available after the computer left the factory To be sure that all available updates are installed on the computer observe these guidelines 70 Chapter9 Security 1 Run Windows Update as soon as possible after you set up your computer 2 Run Windows Update monthly thereafter 3 Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Using HP Client Security select models only HP Client Security software is preinstalled on select computer models This software can be accessed through Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP Client Security software Help Installing an optional security cable A NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen EA NOTE The security cable slot on your computer may look slightly di
121. toward you Remove the battery see Inserting or removing the battery on page 48 Sf ow Ss 2 Remove the service doors see Removing the service doors on page 57 30 Chapter 3 Connecting to a network 8 Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated 9 NOTE See the image below to determine which way the SIM should be inserted into your computer 9 Replace the service doors see Replacing the service doors on page 58 10 Insert the battery see Inserting or removing the battery on page 48 f NOTE HP Mobile Broadband will be disabled if the battery is not replaced 11 Reconnect external power 12 Reconnect external devices 13 Turn on the computer To remove a SIM press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices
122. tremes Observe these precautions when handling drives e Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down e Before handling a drive discharge static electricity by touching a grounded surface e Do not touch the connector pins on a removable drive or on the computer e Do not use excessive force when inserting a drive into a drive bay e Ifa drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE e Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive e Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration e Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Using hard drives Z CAUTION To prevent information loss or an unresponsive system Save your work and shut
123. u can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways e To seta new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter 4 To move the device up in the boot order us
124. u cannot use the system repair media you previously created select models only you must purchase Windows 7 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 7 operating system media on page 81 Using the Windows recovery tools Using the Windows recovery tools you can e Recover individual files e Restore the computer to a previous system restore point e Recover information using recovery tools A NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support E NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any softw
125. udio device such as a Hoa high definition television any compatible digital or audio component or a high speed HDMI device 8 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such As aad as a keyboard mouse external drive printer scanner or USB hub NOTE For details about different types of USB ports see Using a USB device on page 55 Left 8 ATIN OBOE Component 1 z Power connector Description Connects an AC adapter 2 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 89 percent e Off The battery is fully charged 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 ICI External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack lights Connects a network cable e Green right The network is connected e Amber left The network is showing activity 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device
126. ure is to use the Windows shutdown command Ef NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 Select Start gt Shut Down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided e Press ctrl alt delete Click the Power icon and then click Shut Down e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power e On models with a user replaceable battery remove the battery Setting power options 44 Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external memory card Chapter 6 Power management NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e Close the displ
127. y 95 external display 95 turning off the computer 44 15 16 U unresponsive system 44 USB 3 0 port 7 8 9 USB cable connecting 55 USB devices connecting 55 description 55 removing 56 USB hubs 55 USB legacy support 83 USB ports identifying 4 5 6 7 8 9 user password 64 using external AC power 51 power saving states 44 V vents identifying 7 8 9 22 23 VGA port connecting 42 video 41 volume adjusting 40 buttons 40 keys 40 volume keys identifying 37 W webcam identifying using 41 webcam light identifying 12 Windows 7 operating system DVD creating 78 using for restore 81 Windows 7 operating system media creating 78 using for restore 81 Windows applications key identifying 20 Windows key identifying 20 21 Windows Startup Repair using 80 wireless antennas identifying 10 11 wireless button 26 wireless certification label 90 wireless controls button 26 operating system 26 10 11 12 10 11 wireless light 14 15 26 wireless network WLAN connecting 29 corporate WLAN connection 29 equipment needed 28 functional range 29 public WLAN connection 29 security 29 using 27 WLAN antennas identifying 10 11 12 WLAN device 27 90 WLAN label 90 WLAN identifying 22 23 writable media 44 WWAN identifying 22 23 WWAN antennas identifying 10 11 WWAN device 26 30 Index 101
128. your computer Then configure the default audio playback device as follows 1 2 3 Right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices On the Playback tab click either Digital Output or Digital Output Device HDMI Click Set Default and then click OK To return audio to the computer speakers follow these steps 1 Right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices On the Playback tab click Speakers Click Set Default and then click OK Video 43 6 Power management Ef NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean both types of power controls Shutting down the computer CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended proced

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