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HP ENVY 15-k200nf

1. e The power meter icon on the Windows desktop changes appearance When you disconnect AC power e The computer switches to battery power e The screen brightness automatically decreases to save battery life e The power meter icon on the Windows desktop changes appearance Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights do not turn on To test the AC adapter 1 Shut down the computer 2 Connect the AC adapter to the computer and then plug it into an AC outlet 3 Turn on the computer e ifthe power lights turn on the AC adapter is working properly e ifthe power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure e Ifthe connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information about obtaining a replacement AC power adapter Running on AC power 29 Shutting down turning off the computer 30 A CAUTION Unsaved information is lost when the computer shuts down Be sure to save your work before shutting down the computer The Shut down command closes all open programs including the operating system and then turns off the display and com
2. see Removing the HP Recovery partition select models only on page 47 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 43 What you need to know before you get started e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer iy IMPORTANT Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media select models only on page 43 e To use the Factory Reset option select models only you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media select models only on page 43 e Ifyour computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Wo
3. 11 Wirel ss DUTTON ioris 55 eed ecenin esaea nonnen Goce sa enced canbccnuelbelbes aeaaea deasa he raae eaea aain 11 Operating SySteM CONTIOLS csscessesssesseessesseeseesseeseesseeseesseecsessaeeseeseeeseseseesseeseeees 11 Connecting toa AAA A A iea naiara iai 12 Using Bluetooth wireless devices select models only cccscsscssesessesessessssessesessesesesseseesessenees 12 Connecting to a wired network LAN select models only cscscssescssessessssesessesessesesessesessesessessesesseeeseeaees 13 Sharing data and drives and accessing software csscsscsscessessesscssessessessecsesaesaseaeesseseecsesaesaesaeeaeeaeeeesaesaeses 13 4 Enjoying entertainment vadaeenceces aasa Sa Kra EE Na EEEN a ucuucdous 15 Using a webcam or 3D camera Select models only scccesessessssessesessessssessccessessesesecsscesseaesseasseessesesseaseeees 15 USO AU O iii it 15 Connecting SPOAKEMS iii a E 15 GOMMECTING NEAASELS coincida 15 Using Beats Audio select models only ssssssscscssssssssssssssssesssssesesssssssssssscsesesesesssessesesessscseaeaees 16 Accessing Beats Audio Control Panel s ccsccssssssesssessessssessesseeseseseesseseeeseeeseeseseas 16 Enabling and disabling Beats Audio es eeseseeeceeceeceeeteeeeeeeceeecescesceceseeeeeeeceeceneeees 16 A yecusdscceceanevetnageas ouslouseeuaeegsd ovucvecdgaesveusauiue E E 16 Connecting video devices using an HDMI cable select
4. Settings that are currently unavailable 4 Inthe When l press the power button area select Hibernate 5 Click Save changes To exit Hibernation A Briefly press the power button When the computer exits Hibernation the power lights turn on and your work returns to the screen EY NOTE If you have set a password to be required on exiting Hibernation you must enter your Windows password before your work returns to the screen Setting password protection on wakeup exiting Sleep or Hibernation To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 From the Start screen type power options and then select Power options From the Windows desktop right click the Start button and then click Power Options 2 Inthe left pane click Require a password on wakeup Initiating and exiting Sleep and Hibernation 25 26 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended ES NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and v
5. To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery lock 1 and release latch 2 to release the battery EY NOTE The battery release latch automatically returns to its original position Chapter 6 Managing power 3 Pivot the battery upward 3 and then remove it from the computer 4 Finding battery information To access battery information 1 2 From the Start screen type support and then select the HP Support Assistant app From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Select Battery and Performance HP Support Assistant provides the following tools and information about the battery Battery Check Information about battery types specifications life cycles and capacity Conserving battery power To conserve battery power and maximize battery life Lower the brightness of the display Select the Power saver setting in Power Options If the computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery from the computer and store it separately in a cool dry place Turn off wireless devices when you are not using them Disconnect unused external devices that are not plugged into an external power source such as an external hard dri
6. and information ccscccsscssscsssescessesssesseesseesseessesseesseeeeeesasesaeesees 37 Using an optional security Cable lock cscsssesesssessesseessecseessesseesseessecsesseesseessessesaessseseseseesaeeseeessesseesneeseeass 37 cE Tire Setup WIU BIO Seen ee lle eee Se eee ter i eta ee eee a ED 39 Starting Setup Utility BIOS sss cccsdesciciessecsscsssvessceqaosaasvadissuad dash acsansassudias da opaegetasvnsnsistansacsadsansusbasnsasaasteandcasoossoards 39 Updating the BIOS coito A a a AA A 39 Determining the BIOS Version c ccsccsssssscsssssscssscssessscssessseessecsesssesseessesssecseeseesseesnessseeasessesseesass 39 Downloading a BIOS Update cescsssesseessccseessccsesssesseessesssesesessesseseeeseessseseseasecsessessneessesnessesees 40 10 Using HP PC Hardware Diagnostics UEFI ccsssssocsccssssssrscscssssscccssssssssscssessssnscescesensccossceessssaceesceessncees 41 Downloading HP PC Hardware Diagnostics UEFI to a USB device oooocococnccnoncononconoononooncnnonornoncononnonornoonononnoa 41 11 Backing up restoring ANd recovering css sssiscccrssssseessteesedsisssscreseesssassdcccssscavenercetencsssssssaceesassinessvenseeieeasenss enees 43 Creating recovery media and backups cscsssessessessscsssesscessesscessesseescesseessesesesseessesseeaeesseseseeseesaeesseeaeeeseeass 43 Creating HP Recovery media select models only ooococnonacconoononoononoononoonono
7. computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Battery bay Holds the battery a Battery lock Locks the battery in the battery bay Identifying components 5 Component D Battery release latch Description Releases the battery Caps lock light On Caps lock is on which switches the keys to all capital letters esc key Displays system information when pressed in combination with the fn key Fingerprint reader fn key Allows a fingerprint logon to Windows instead of a password logon Executes frequently used system functions when pressed in combination with the esc key or on select models the b key or the spacebar Hard drive light Hor HDMI port HP Triple Bass Reflex Subwoofer e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device Provides superior bass sound Integrated numeric keypad When num lock is on it can be used like an external numeric keypad Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal di
8. important to perform regular maintenance to keep your computer in optimal condition This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup It also provides instructions for updating programs and drivers steps to clean the computer and tips for traveling with or shipping the computer Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your hard drive at least once a month EY NOTE Itis not necessary to run Disk Defragmenter on solid state drives To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type defragment and then select Defragment and optimize your drives 3 Follow the on screen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 From the Start screen type disk and then select one of the following e Free up disk space on this PC e Uninstall apps to free up disk space e Free up disk space by deleting uncessary files 2 Follow the on screen instructions Updating programs and drivers HP recommends that you update your prog
9. models Only o occocacnonnonooncnnononannnononos 16 Setting up HDMI aUdi pieraisee dna eieaa aao leaise araea adi Eaa ah 17 Discovering and connecting to Miracast compatible wireless displays select AMD models O 17 vii Discovering and connecting to Miracast compatible wireless displays select Intel models Old lada 18 E AI O ri ii i n 19 Using the TouchPad and touch Screen gestures csscsscsssessssssesesessesseessecsesssesseessesseeseeeseeseesaeeseseasessecseesseaes 19 Via ada 19 TWo tinger scroll ccscceasdbe SEA EEEE E EEE E EE E E AN 20 Two finger PINCH A 20 Two finger CLICK xiii a 20 Right Gd ge SWIDE ii 21 L Pt Cd la SEa o eae e AE E EE A A EEEE EE E cidad sshdsceesdeasinstee vtdsdestecesss ansee onttvadav esstees 21 Top edge swipe and bottom edge Swipe sccsccssesssessecssseseesesssesssessesssesseeseeseeeseessseseeeseesesessees 22 One finger slide touch screen only cscsssssscessssesessssceescssescsessecessseesesessecessssescaeseeeeaesesecaeseeeeas 22 Using a keyboard and optional MOUSE ccsscesccssesseessecsecseecseesseessessesseeseeseesseeseeescesseesseeseseseeseesseessecseseneeass 23 6 MARA PA sso e ni b paaa naaa A EE Oa rana OENE E aao E aaa aa 24 Initiating and exiting Sleep and Hibernation csccsscsssessesssecsscesscsssesssesseeseessseesseeseeseseessecseeesseesnessseseesees 24 Manually initiating and exiting Sleep csscsssesscssscssess
10. noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15mto 12 192 m 50 ft to 40 000 ft Chapter 12 Specifications 13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface If you remove a component place it in an electrostatic safe container 49 Index Symbols Numerics 3D camera identifying 8 A AC adapter light identifying 5 AC adapter testing 29 actionkeys 9 identifying 5 airplane mode key 5 9 antivirus software using 36 audio out headphone audio in microphone jack id
11. object Right edge swipe Use the right edge swipe to reveal the charms which let you search share start apps access devices or change settings o Gently swipe your finger inward from the right edge of the TouchPad to reveal the charms Left edge swipe Use the left edge swipe to reveal your open apps so that you can access them quickly e Gently swipe your finger inward from the left edge of the TouchPad to switch between apps Without lifting your finger swipe back toward the left edge to reveal all open apps Using the TouchPad and touch screen gestures 21 Top edge swipe and bottom edge swipe Use the top edge swipe or bottom edge swipe to display command options that allow you to customize an open app iy IMPORTANT When an app is open the top edge swipe varies depending on the app e Gently swipe your finger from the top edge or the bottom edge to reveal the app command options One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object e Toscroll across the screen lightly slide one finger across the screen in the direction you want to move e Todrag press and hold an object and then drag the object to move it 22 Chapter5 Navigating the screen Using a keyboard and optional mouse A keyboard and optional external mouse allow you to type select items scroll and perform similar functions as you do touch gestures For details r
12. y select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions e Onselect models if you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 45 e Ifyou want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 45 If you have not already created recovery media see Creating HP Recovery media select models only on page 43 e Onselect models if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 45 e Onselect models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information
13. 3 44 Windows applications key identifying 8 Windows key identifying 8 Windows passwords 34 Windows tools using 44 Wireless Assistant software 11 wireless button 11 wireless certification label 10 wireless controls button 11 operating system 11 Wireless Assistant software 11 wireless light 11 wireless network WLAN connecting 12 corporate WLAN connection 12 functional range 12 public WLAN connection 12 wireless network securing 37 WLAN antennas identifying 8 WLAN device 10 WLAN label 10
14. OS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly ES NOTE If your tablet has a keyboard base connect the tablet to the keyboard base before beginning the steps in this chapter e Computers or tablets with keyboards A Turnonor restart the computer quickly press esc and then press f10 e Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tapf10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the one currently installed on the computer you need to know the version of the system BIOS that is installed BIOS version in
15. U Guid 7 ser Guide Copyright 2014 Hewlett Packard Development Company L P AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2014 Document Part Number 798907 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Software terms By installing copyi
16. acklight keyboard also known as keyboard backlight feature off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key a Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or a BD il Begins pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of a DVD or a BD Turns the airplane mode and wireless feature on or off NOTE The airplane mode key is also referred to as the wireless button NOTE A wireless network must be set up before a wireless connection is possible Using the action keys 9 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the removable service door or on the back of the display e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the
17. alls Software that protects only the computer it is installed on o Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Windows and third party software installed on your computer should be regularly updated to correct security problems and improve software performance For more information see Updating programs and drivers on page 31 Installing critical security updates A CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can install these updates manually or automatically 36 Chapter8 Securing your computer and information To view or change the settings 1 From the Start screen type control panel _or From the Windows desktop right click the Start button and then select Control Panel 2 Select System and Security select Windows Update select Change settings and then follow the on screen instructions Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your ne
18. amage drives If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE The use of wireless devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions o Check the computer related customs regulations for each country or region on your itinerary o Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary A WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances Traveling with or shipping your computer 33 Securing your computer and information Computer security is essential for protecting the confidentiality integrity and availability of your information Standard security solutions provided by the Windows operating system HP applications the non Windo
19. ation do not initiate the Sleep state while reading from or writing to a disc or an external media card A NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in the Hibernation state 24 Chapter6 Managing power Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways e Close the display e From the Start screen or the Windows desktop point to the upper right or lower right corner of the screen to reveal the charms Click Settings click the Power icon and then click Sleep You can exit Sleep in any of the following ways e Briefly press the power button e Ifthe computer is closed raise the display e Pressa key on the keyboard e Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and your work returns to the screen EA NOTE If you have set a password to be required on exiting Sleep you must enter your Windows password before your work returns to the screen Manually initiating and exiting Hibernation select models only You can enable user initiated Hibernation and change other power settings and timeouts using Power Options 1 From the Start screen type power options and then select Power options _or From the Windows desktop right click the Start button and then click Power Options 2 In the left pane click Choose what the power button does 3 Click Change
20. ck on your computer To connect wireless headsets to your computer follow the device manufacturer s instructions Using a webcam or 3D camera select models only 15 Using Beats Audio select models only Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound You can experience Beats Audio through the computer s internal speakers through external speakers connected to a USB port or through Beats Audio headphones connected to the headphone jack Accessing Beats Audio Control Panel Use Beats Audio Control Panel to view and manually control audio and bass settings 1 From the Start screen type control panel select Control Panel select Hardware and Sound and then select Beats Audio Control Panel From the Windows desktop right click the Start button and then select Control Panel 2 Select Hardware and Sound and then select Beats Audio Control Panel Enabling and disabling Beats Audio A Toenable or disable Beats Audio press the fn key in combination with the b key Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV iy IMPORTANT Be sure that the external device is conne
21. cted to the correct port on the computer using the correct cable Follow the device manufacturer s instructions For information on using your video features refer to Help and Support Connecting video devices using an HDMI cable select models only E NOTE To connect an HDMI device to your computer you need an HDMI cable purchased separately To see the computer screen image on a high definition TV or monitor connect the high definition device according to the following instructions 1 Connect one end of the HDMI cable to the HDMI port on the computer 16 Chapter 4 Enjoying entertainment features HEMA 2 Connect the other end of the cable to the high definition TV or monitor 3 Press f4 to alternate the computer screen image between 4 display states e PCscreen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across the computer and the external device e Second screen only View the screen image on the external device only Each time you press f4 the display state changes E NOTE For best results especially if you choose the Extend option increase the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution Setting
22. e computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order iy IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 Insert the HP Recovery media 2 Start Computer Setup For computers or tablets with keyboards attached A Turnonor restart the computer or tablet quickly press esc and then press f9 for boot options For computers or tablets without keyboards attached A Turnonor restart the computer quickly press the volume down button and then tap f9 for boot options or Turn on or restart the computer quickly press the Windows button and then tap f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only
23. e to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Produce sound TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen Identifying components 7 8 Component Description NOTE The TouchPad also supports edge swipe gestures 5 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Vents Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating The number of vents varies depending on the computer model It is normal for the internal fan to cycle on and off during routine operation Webcam _or 3D camera select models only Records video and captures photographs Some models allow you to video conference and chat online using streaming video A Touse the webcam or 3D camera From the Start scree
24. ed to using only the information that is stored in your computer Computers connected to the network can exchange software and data with each other For more information about sharing files folders or drives see the information provided in Help and Support A Fromthe Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Connecting to a wired network LAN select models only 13 E NOTE Whena disc like a DVD movie or game is copy protected it cannot be shared 14 Chapter3 Connecting to a network 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam enjoy and manage your music and download and watch movies Or to make your computer an even more powerful entertainment center connect external devices like a monitor projector or TV or speakers and headphones Using a webcam or 3D camera select models only Your computer has an integrated webcam or 3D camera that records video and captures photographs Some models may allow you to video conference and chat online using streaming video A Tostart the webcam or 3D camera from the Start screen type camera and then select Camera from the list of applications EY NOTE A3D camera captures 3D images and displays them on the screen It includes additional hardware a 3D camera sensor and a 3D laser pro
25. efer to Getting to know your computer on page 4 V TIP The Windows key on on a keyboard or the Windows button en ona tablet allow you to quickly return to the Start screen from an open app or the Windows desktop Press the button or key again to return to the previous screen Using a keyboard and optional mouse 23 6 Managing power Your computer can operate on either battery power or external power When the computer is running on battery power only and an AC power source is not available to charge the battery it is important to monitor and conserve the battery charge Initiating and exiting Sleep and Hibernation Windows has two power saving states Sleep and Hibernation e Sleep tThe Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 25 e Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down You can also initiate Hibernation manually For more information see Manually initiating and exiting Hibernation select models only on page 25 A CAUTION Toreduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of inform
26. entifying 5 B backing up software and information 37 backups 43 battery conserving power 27 discharging 27 disposing 28 finding information 27 resolving low battery level 28 storing 28 user replaceable 26 battery bay identifying 5 battery information finding 27 battery lock identifying 5 battery power 26 battery release latch identifying 6 battery temperature 28 bay battery 5 Beats Audio 16 Beats Audio Control Panel 16 Beats Audio hotkey 16 best practices 1 BIOS determining version 39 downloading anupdate 40 starting the Setup Utility 39 updating 39 Bluetooth device 11 12 Bluetooth label 10 boot order changing 47 50 Index bottom 10 buttons left TouchPad 6 power 7 right TouchPad 7 C caps lock light identifying 6 caring for your computer 32 cleaning your computer 32 components 5 computer traveling 28 connectingtoaWLAN 12 connector power 7 control zone left 6 right 7 corporate WLAN connection 12 critical security updates installing 36 D Disk Cleanup software 31 Disk Defragmenter software 31 E electrostatic discharge 49 esc key identifying 6 external AC power using 28 F fingerprint reader identifying 6 using 35 fingerprints registering 35 firewall software 36 fn key identifying 6 G getting to know your computer 4 H hard drive light identifying 6 HDMI port connecting 16 identifying 6 HDMI configuring audio 17 headsets connecting 15 Hibernation exiting 25 initiat
27. ery select models Only ococnocccnonocncononocnononnnnnononnonnonononos 28 Running on AC POWER sccestctesdvcscxcsvectsccsccassczscdszcsaccevecdeceoevsaeastesauceecsetenseasencaneehassesdacssscesuctus ees bateasiesnsseanereseesencnacss 28 Troubleshooting power problems csccsccsscessssssescsssesseessecseesssesceeseeseeeseesetessseseeeseeessesesesseesees 29 Shutting down turning Off the computer c cccssessesessessesesscscssessesessessesessessescesessensssessesesseaseaesseaseaeseessenens 30 T MANERAS JODE COMP UREN ic A A sesessomeceusenonenes 31 Improving PErFOrMANCE iii A e ainda 31 Using Disk Defragmenter sscscsessessesssesscesscsssessecsseseesssecseeseeessecceesessassseesaseceeseseeuesesenesseeass 31 Using DISK CIS MUDA EE 31 Updating programs and drivers ccsscsssssssessccssessecsseesseesseesssssesseesseesseessecasessesasesseeseeeseesseeseeseaeeseeeseesssesass 31 viii CLEANING your COMPUL aa A a ts 32 Cleaning Procedures ici nati 32 Cleaning the display ius disc citada ican rca deaa arenei piai or naraon opao a ep Eai 32 Cleaning the sides or cover ssccscesseeseesseseescesssecsesssesseessesseessesseseessseseeetecseesteeseeass 32 Cleaning the TouchPad keyboard or mouse select models only oococccon 33 Traveling with or Shipping your computer ccscesscessssseessesesessesseeseeseeeseesssesseessecseesseeseeceesaeeesessseesssesseseee
28. es select models only 12 A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers desktop notebook Phones cellular cordless smartphone Chapter 3 Connecting to a network e Imaging devices printer camera e Audio devices headset speakers e Mouse e External keyboard Bluetooth devices provide peer to peer capability that allows you to set up a PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network LAN select models only Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable and a network jack on the computer To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router A NOTE Ifthe network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Sharing data and drives and accessing software When your computer is part of a network you are not limit
29. ew and updated features iy IMPORTANT You must be connected to the Internet to access the HP Apps Store To view and download an app 1 From the Start screen select the Store app 2 Select HP picks to view all the available apps EY NOTE HP picks is available in select countries only 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the following steps to get the most out of your smart investment e Back up your hard drive by creating recovery media See Backing up restoring and recovering on page 43 e Ifyou haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 11 e Become familiar with the computer hardware and software For more information see Getting to know your computer on page 4 and Enjoying entertainment features on page 15 e Update or purchase antivirus software See Using antivirus software on page 36 Visit the HP Apps Store 1 More HP resources To locate resources that provide product details how to information and more use this table Resource Contents Setup Instructions e Overview of computer setup and features Help and Support e Abroad range of how to information and troubleshooting tips To access Help and Support A Fromthe Sta
30. examples shown below Refer to the illustration that most closely matches the service label on your computer OOOO ANNAN NIN Pract Produa 000000 EIA Mos 000K Worranky yl y0y Ber 20 Model 2000008 i LEE PC OOOO OOO on MANI MINA Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms with Windows 8 or Windows 8 x preinstalled do not have the physical label Instead a Digital Product Key is electronically installed El NOTE The Digital Product Key is automatically recognized and activated by Microsoft operating systems when a Windows 8 or Windows 8 x operating system is reinstalled using HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 10 Chapter 2 Getting to know your computer 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless
31. features as described in this table An action key performs an assigned function The icon on each of the action keys illustrates the assigned function for that key To use an action key function press and hold the key A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly ES NOTE The action key feature is enabled at the factory You can disable this feature in Setup Utility BIOS Refer to Help and Support for additional information After you have disabled the action key feature you can still perform each function by pressing the fn key in combination with the appropriate action key Icon Description 9 Opens Help and Support which provides tutorials information about the Windows operating system and your computer answers to questions and updates to your computer Help and Support also provides automated troubleshooting tools and access to support Decreases the screen brightness incrementally as long as you hold down the key aie Increases the screen brightness incrementally as long as you hold down the key Switches the screen image between display devices connected to the system For example if a monitor is ICI connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor y Turns the radiance b
32. formation also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 39 2 Select Main and then make note of your BIOS version 3 Select Exit select Exit Discarding Changes and then follow the on screen instructions Starting Setup Utility BIOS 39 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord A NOTE If your computer is connected to a network consult the network administrator before installing any software updates especially system BIOS updates 1 From the Start screen type support and then select the HP Support Assistant app From the Windows desktop click the questio
33. hapter as the wireless button e Operating system controls Wireless button The computer has a wireless button one or more wireless devices and on select models one or two wireless lights All the wireless devices on your computer are enabled at the factory If your computer has a wireless light the wireless light is on white when your computer is on Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off all the wireless devices simultaneously Operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls Connecting to a wireless network 11 2 From the Start screen type control panel and then select Control Panel From the Windows desktop right click the Start button and then select Control Panel Select Network and Internet and then select Network and Sharing Center For more information see the information provided in Help and Support A Fromthe Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Connecting to a WLAN To connect to a WLAN follow these steps 1 Be sure that the WLAN device is on On select models if the device is on the wireless light is white If the wireless light is off pre
34. hen the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options A Fromthe Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications or From the Windows desktop right click the Start button and then select Power Options Connects an AC adapter Power light Right control zone Right TouchPad button e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Textured area that allows you to perform additional gestures Functions like the right button on an external mouse RJ 45 network jack status lights Connects a network cable White The network is connected e Amber Activity is occurring on the network Security cable slot Speakers Attaches an optional security cabl
35. ibernation initiating 24 slots memory cardreader 6 security cable 7 software Disk Cleanup 31 Disk Defragmenter 31 software updates installing 36 speakers connecting 15 identifying 7 Starting right 1 storingabattery 28 supported discs recovery 44 system recovery 45 system restore point creating 44 system restore point creating 43 Index 51 T tap TouchPad and touch screen gesture 19 temperature 28 testing an AC adapter 29 top edge swipe and bottom edge swipe TouchPad and touch screen gesture 22 touch screen gesture one finger slide 22 TouchPad using 19 TouchPad and touch screen gestures left edge swipe 21 right edge swipe 21 tap 19 top edge swipe and bottom edge swipe 22 two finger click 20 two finger pinch zoom 20 two finger scroll 20 TouchPad zone identifying 7 TouchPad buttons 6 7 traveling with the computer 33 turning off the computer 30 two finger click TouchPad and touch screen gesture 20 two finger pinch zoom TouchPad and touch screen gesture 20 two finger scroll TouchPad and touch screen gesture 20 10 28 U unresponsive system 30 updating programs and drivers 31 USB 3 0 charging powered port identifying 8 USB 3 0 port identifying 8 using a keyboard and mouse 23 using external AC power 28 using passwords 34 using the TouchPad 19 Vv vents identifying 8 video 16 52 Index w webcam identifying 8 using 15 webcam light identifying 8 Windows system restore point 4
36. ic shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface A CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Traveling with or shipping your computer If you have to travel with or ship your computer follow these tips to keep your equipment safe Prepare the computer for traveling or shipping o Back up your information to an external drive o Remove all discs and all external media cards such as memory cards o Turn off and then disconnect all external devices o Shut down the computer Take along a backup of your information Keep the backup separate from the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your luggage A CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not d
37. iew the remaining battery charge e To view the percentage of remaining battery charge and the current power plan place the mouse pointer over the power meter icon e To use Power Options click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer will display a message when the battery reaches a low or critical battery level Computer battery life varies depending on power management settings programs running on the computer screen brightness external devices connected to the computer and other factors User replaceable battery select models only A WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP A CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information
38. includes antivirus and firewall features may be preinstalled on your computer as a trial offer To provide ongoing protection against newly discovered viruses and other security risks security software must be kept up to date It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer Using antivirus software Computer viruses can disable programs utilities or the operating system or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date An antivirus program may be preinstalled on your computer It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer For more information about computer viruses from the Start screen type support and then select the HP Support Assistant app or from the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two types of firewalls to consider e _ Host based firew
39. ing 25 high definition devices connecting 16 17 HP Apps Store visiting 1 HP PC Hardware Diagnostics UEFI downloading 41 HP Recovery Manager correcting boot problems 47 starting 46 HP Recovery media creating 43 recovery 46 HP Recovery partition recovery 46 removing 47 HP resources 2 HP Triple Bass Reflex Subwoofer identifying 6 l initiating Sleep and Hibernation 24 input power 48 installing critical security updates 36 optional security cable lock 37 integrated numeric keypad identifying 6 internal display switch identifying 6 internal microphones identifying 6 Internet security software using 36 J jacks audio out headphone audio in microphone 5 network 7 RJ 45 network 7 K keyboard and mouse using 23 keys action 5 airplane mode 5 9 esc 6 fn 6 num lock 6 Windows 8 Windows applications 8 L labels Bluetooth 10 Microsoft Certificate of Authenticity 10 regulatory 10 serialnumber 10 service 10 wireless certification 10 WLAN 10 latches batteryrelease 6 left control zone identifying 6 left edge swipe TouchPad and touch screengesture 21 lights ACadapter 5 capslock 6 harddrive 6 mute 6 power 7 RJ 45 network status 7 webcam 8 locating information hardware 4 software 4 M maintenance Disk Cleanup 31 Disk Defragmenter 31 updating programs and drivers 31 memory card reader identifying 6 memory card identifying 6 minimized image recovery 46 minimized image creating 45 Mi
40. ing your system For additional information refer to the HP Support Assistant A From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Creating recovery media and backups The following methods of creating recovery media and backups are available on select models only Choose the available method according to your computer model e Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select models only on page 43 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 45 e Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 44 A NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only iy IMPORTANT If your computer does not list a Recovery Media Creation option you can obtain recovery media for your system from sup
41. jector plus special software To learn more about using a 3D camera open the Intel RealSense app Welcome to Intel RealSense To access the 3D camera apps go to the Intel RealSense Technology app Using audio On your computer or on select models using an external optical drive you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Setting up HDMI audio on page 17 Before connecting speakers lower the volume setting Connecting headsets ZN WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this document from the Start screen type support and then select the HP Support Assistant app Headphones combined with a microphone are called headsets You can connect wired headsets to the audio out headphone audio in microphone ja
42. l power and the battery is charged from 0 to 90 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged Action keys Execute frequently used system functions NOTE Onselect models the f5 action key turns the radiance backlight keyboard also known as keyboard backlight feature off or on Airplane mode key also referred to as the Turns the airplane mode and wireless feature on or off wireless button sy NOTE A wireless network must be set up before a wireless connection is possible Audio out headphone Audio in microphone Connects optional powered stereo speakers headphones jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices mp WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this document A Fromthe Start screen type support and then select the HP Support Assistant app _or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar NOTE Whena device is connected to the jack the
43. llation begins Complete the installation by following the on screen instructions 193 Ef NOTE Aftera message on the screen reports a successful installation you can delete the downloaded file from your hard drive 40 Chapter 9 Using Setup Utility BIOS 10 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI i Start Setup Utility e Computers or tablets with keyboards A Turnonor restart the computer quickly press esc e Tablets without keyboards A Turnonor restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button Press or tap f2 The BIOS searches 3 places for the diagnostic tools in the following order a Connected USB drive 03 Ef NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 41 b Hard drive c BIOS When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run a
44. n type camera and then select Camera from the list of applications NOTE A3D camera captures 3D images and displays them on the computer screen It includes additional hardware a 3D camera sensor and a 3D laser projector plus special software To learn more about using a 3D camera open the Intel RealSense app Welcome to Intel RealSense To access the 3D camera apps go to the Intel RealSense Technology app Webcam light On The webcam is in use Windows application key Displays options for a selected object PT Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen WLAN antennas Send and receive wireless signals to communicate with WLANs NOTE The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document A Fromthe Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Chapter 2 Getting to know your computer Using the action keys Depending on the model your computer may have the function key
45. n an external mouse You can also customize gestures and view demonstrations of how they work From the Start screen type control panel select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse A NOTE Most of the gestures shown here can be used on either the TouchPad or touchscreen TouchPad gestures are not supported in all apps Tap Use the tap double tap gesture to select or open an item on the screen e Point to an item on the screen and then tap one finger on the TouchPad zone select it Double tap an item to open it Using the TouchPad and touch screen gestures 19 Two finger scroll Use the two finger scroll gesture to move up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger pinch zoom Use the two finger pinch zoom to zoom out or in on images or text e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together e Zoomin by placing two fingers together on the TouchPad zone and then moving your fingers apart we Two finger click Use the two finger click gesture to open the menu for an object on the screen 20 Chapter5 Navigating the screen El NOTE The two finger click performs the same function as right clicking with the mouse e Place two fingers on the TouchPad zone and press down to open the options menu for the selected
46. n mark icon in the notification area at the far right of the taskbar Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 5 From the Start screen type file and then select File Explorer _or From the Windows desktop right click the Start button and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS insta
47. nclude an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take an hour or more Do not interrupt the creation process e Ifnecessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen i
48. nd then follow the on screen instructions ES NOTE If you need to stop a diagnostic test press or tap esc Downloading HP PC Hardware Diagnostics UEFI to a USB device El NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 2 Go to http hp com go techcenter pcdiags Click the UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 2 Go to http www hp com Point to Support located at the top of the page and then click Download Drivers Downloading HP PC Hardware Diagnostics UEFI to a USB device 41 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 42 Chapter 10 Using HP PC Hardware Diagnostics UEFI 11 Backing up restoring and recovering This chapter provides information about the following processes The information in the chapter is standard procedure for most models e Creating recovery media and backups e Restoring and recover
49. network connection This chapter will help you get connected to that world Connecting to a wireless network Your computer may be equipped with one or more of the following wireless devices WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology the Internet and networking see the information and website links provided in Help and Support A From the Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Using the wireless controls You can control the wireless devices in your computer using one or more of these features e Wireless button or wireless key also called the airplane mode key referred to in this c
50. ng downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Processor configuration setting select models only iy IMPORTANT Select computer models are configured with an Intel Pentium N35xx series or a Celeron N28xx N29xx series processor and a Windows operating system If
51. nonor restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tapf10 2 Select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models To use the fingerprint reader you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software To register fingerprints with HP SimplePass 1 Swipe a finger on the fingerprint sensor to launch HP SimplePass DS From the Start screen type simple and then select HP SimplePass 2 When the HP SimplePass welcome screen is revealed click Get Started 3 HP SimplePass prompts you to swipe your right index finger over the sensor Using the fingerprint reader select models only 35 4 Swipe your finger 3 times to finish the registration If registration is successful a green circle appears on the corresponding finger in the illustration 5 Repeat steps 1 through 4 to register an additional fingerprint Using Internet security software When you use your computer to access email a network or the Internet you potentially expose your computer to computer viruses spyware and other online threats To help protect your computer Internet security software that
52. nstructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 45 Using Windows tools You can create system restore points and create backups of personal information using Windows tools E NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default A From the Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar For more information and steps see Help and Support Restore and recovery 44 There are several options for recovering your system Choose the method that best matches your situation and level of expertise iy IMPORTANT Not all methods are available on all models e Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information see Help and Support Chapter 11 Backing up restoring and recovering A From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar e Ifyou need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver A From the Start screen type recover
53. ntry us en wwcontact_us html More HP resources 3 4 2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type control panel and then select Control Panel _or From the Windows desktop right click the Start button and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select models only Locating software To find out what software is installed on your computer A Fromthe Start screen click the down arrow in the lower left corner of the screen From the Windows desktop right click the Start button and then select Programs and Features Chapter 2 Getting to know your computer Identifying components Depending on the model your computer may have some of the following components To see which components are specific to your model refer to the Setup nstructions poster provided in the computer box Component Description AC adapter light e On The AC adapter is connected and the battery is charged e Off The computer is using battery power _or e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to externa
54. omputer To access this document 1 From the Start screen type support and then select the HP Support Assistant app or 2 Chapter 1 Starting right Resource Contents From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Select My computer and then select Warranty and services or Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com cou
55. on page 43 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recover y and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 47 12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45W 19 5 V dc 3 33 A 65W 19 5 V dc 4 62 A 90 W OO DC plug of external HP power supply EY NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 Vrms A NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment 48 Factor Metric U S Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity
56. ononconoononornonoononornnonnns 43 Using WINKOWS LOIS cnn siccsessceeidseses cvesseesscessesieseccessecvedseadsazside cevdeesesdaeiecdsdnceseessuevssesuadsdds sous sarsue sees seavbeseessesesua eece 44 RESTO ANG TECOS 44 Recovering using HP Recovery Manager csscccssccsssccssccssccessteeseteessrecssceeseneesseceseeeeseeeseeeesaeeess 45 What you need to know before you get Started ccsscsscsssesssesseesseesesssesseseeseees 45 Using the HP Recovery partition select models Only cccococnonocnnonoonconocanononnnnnonos 46 Using HP Recovery media to recover scessessecsscesseesscessesssesssecssecseeeseseseseeeseseesesss 46 Changing the computer boot Order scssccsscessesseeseesssesseessecsecsseessesssesseeseeesseeseeees 47 A A O ease 48 INPUt PI ito 48 Op rating EenVIFON MENE iii aid aaa a 48 T3 ELECTO e ass aE 49 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment Read this chapter to learn about best practices after you set up your computer and about where to find additional HP resources Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games entertainment and music apps productivity apps and apps exclusive to HP that you can download to the Start screen The selection is updated regularly and includes regional content and country specific offers Be sure to check the HP Apps Store frequently for n
57. os or to duplicate your entire computer screen to a TV or a Secondary display device Intel WiDi a premium Miracast solution makes it easy and seamless to pair your secondary display device provides for full screen duplication and improves speed quality and scaling Intel WiDi Media Share enables easy multitasking and provides tools to select and flick individual media files to your secondary display device To open Intel WiDi Media Share from the Start screen type Intel WiDi Media Share and click Enter When the app opens click Press here to project to select a TV or secondary display device to pair with your computer Follow the on screen instructions to access media files you want to project or to project your entire computer screen 18 Chapter 4 Enjoying entertainment features 5 Navigating the screen To quickly return to the Start screen press the Windows key an on a keyboard or the Windows button om ma ona tablet You can navigate the computer screen in the following ways e Touch gestures e Keyboard and optional mouse purchased separately El NOTE An external USB mouse purchased separately can be connected to a USB ports on the computer Using the TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures To navigate the touchscreen you can use the left and right TouchPad buttons as you would use the corresponding buttons o
58. port See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive e Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a Safe place o HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required Creating recovery media and backups 43 e Tocreate recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e Ifyour computer does not i
59. puter Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a USB or video port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows Shut down command A NOTE Ifthe computer is in the Sleep state or in Hibernation first exit Sleep or Hibernation by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen or the Windows desktop point to the upper right or lower right corner of the screen to reveal the charms 3 Click Settings click the Power icon and then click Shut down Right click the Start button in the lower left corner of the screen select Shut down or sign out and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided o Press ctrl alt delete click the Power icon and then select Shut Down e Press and hold the power button for at least 5 seconds o Disconnect the computer from external power e On models with a user replaceable battery remove the battery Chapter 6 Managing power 7 Maintaining your computer It is
60. racast 17 mouse external setting preferences 19 mute light identifying 6 N network jack identifying 7 num lock key identifying 6 0 one finger slide touch screen gesture 22 operating environment 48 optical drive identifying 6 original system recovery 45 P passwords Setup Utility BIOS 35 Windows 34 ports HDMI 6 16 Miracast 17 USB3 0 8 USB 3 0 powered charging 8 power AC 28 battery 26 power button identifying 7 power connector identifying 7 power lights identifying 7 power meter using 26 power settings using 26 product name and number computer 10 public WLAN connection 12 R recover options 44 recovery discs 44 46 HP Recovery Manager 45 media 46 starting 46 supported discs 44 system 45 USB flash drive 46 using HP Recovery media 44 recovery media creating 43 creating using HP Recovery Manager 44 recovery partition removing 47 regulatory information regulatory label 10 wireless certification labels 10 right control zone identifying 7 right edge swipe TouchPad and touch screen gesture 21 RJ 45 network jack identifying 7 RJ 45 network status lights identifying 7 S security cable lock installing 37 security cable slot identifying 7 serialnumber 10 serialnumber computer 10 service labels locating 10 setting password protection on wakeup 25 Setup Utility BIOS passwords 35 shipping the computer 33 shutdown 30 Sleep exiting 25 initiating 25 Sleep and H
61. rams and drivers on a regular basis Updates can resolve issues and bring new features and options to your computer For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic notifications when updates become available Improving performance 31 If you would like to update your programs and drivers follow these instructions 1 From the Start screen type support and then select the HP Support Assistant app Or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands Alcohol free glass cleaning fluid Solution of water and mild soap Dry microfiber cleaning cloth or a chamois static free cloth without oil Static free cloth wipes A CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the p
62. rldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP Restore and recovery 45 website Go to http www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery options E NOTE Only the options available for your computer display when you start the recovery process e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery select models only Using the HP Recovery partition select models only The HP Recovery partition allows you to perform a system recovery or minimized image recovery select models onl
63. roduct contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer A WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is on 1 Turn off the computer 2 Disconnect AC power 3 Disconnect all powered external devices A CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that a display is dry before you close the computer Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe 32 Chapter7 Maintaining your computer E NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse select models only A WARNING To reduce the risk of electr
64. rt screen type help and then from the Search window select Help and Support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Worldwide support e Online chat with an HP technician To get support in your language go to e Support telephone numbers http welcome hp com country us en wwcontact_us html o HP service center locations Safety amp Comfort Guide e Proper workstation setup To access this guide e Guidelines for posture and work habits that increase your comfort and decrease your risk of injury 1 From the Start screen type support and then select the HP Support Assistant app e Electrical and mechanical safety information or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Select My computer and then select User guides _or Go to http www hp com ergo Regulatory Safety and Environmental Notices e Important regulatory notices including information about proper battery disposal To access this document 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Select My computer and then select User guides Limited Warranty e Specific warranty information about this c
65. s A From the Start screen type support and then select the HP Support Assistant app Or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Setting Windows passwords 34 Password Function User password Protects access to a Windows user account Administrator password Protects administrator level access to computer contents NOTE This password cannot be used to access Setup Utility BIOS contents Chapter 8 Securing your computer and information Setting Setup Utility BIOS passwords Password Function Administrator password e Must be entered each time you access Setup Utility BIOS e Ifyou forget your administrator password you cannot access Setup Utility BIOS Power on password e Must be entered each time you turn on or restart the computer e Ifyou forget your power on password you cannot turn on or restart the computer To set change or delete an administrator or power on password in Setup Utility BIOS A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly El NOTE If your tablet has a keyboard base connect the tablet to the keyboard base before beginning these steps 1 Start Setup Utility BIOS e Computers or tablets with keyboards A Turnonor restart the computer quickly press esc and then press f10 e Tablets without keyboards 1 Tur
66. s 33 8 Securing your computer and information cccscccccsssscrsscccssssccnccsccscssccessscccssccscscocccssocessscccsscccesscsssssosssses 34 USING PASSWOMS escocia ie aa Eiere 34 Setting Windows passwordS csccsscsssesscssscsssessesssesscessesesessesseesesesseeseseeseasecsesseeseseneeasecseseneeaseses 34 Setting Setup Utility BIOS passwordS cscesssesesssssscsessceeseseescseseccesesesacseseeeeseeneaeseeeeaeseceesesess 35 Using the fingerprint reader select models Only ccssescssesessesessesessecesscssesessesessesessecesecesseasssesesseaseseasenens 35 Using Internet Security software ccsscessesscsssesscsscesscsssessesseessecsesseecssessesaessceseessesseeseseseeesenesaesesesseeeneeseesaes 36 Using antivirus software csccesceseesscsssesscessesseesseessesseessecsseseeessesseeseeesseseeseseeseeseesessessesaeeseeessesess 36 Using firewall SoftWare wi cscccsctsscdeviccesiscesseescdentsseseeseates gots sesancesucesesdocssucsecssuecsesucadeadvensneddevasbsgueustes 36 Installing Soft Ware WPdates iii susuesvecsecdvveveensservedveses 36 Installing critical security updates cc cesssesesssessecsscessecseessecsecseesseessecseesesesessseessesseessneseesseseaeesseesaeessesssesees 36 Securing your wireless Network wcccsoc sccccedsecase cadsocesscasceusesecvacuestessceeacescesevestestseessseenscessdesedaatives duct enbevactscecketsceedee 37 Backing up your software applications
67. sessessesssesseeseeseessesaeessesasesseeaeeeseesseeseaes 25 Manually initiating and exiting Hibernation select models only cocoonccnonnonooncnnoncononanononcononnos 25 Setting password protection on wakeup exiting Sleep or Hibernation oonccnonoonononnononanoos 25 Using the power meter and power settings csscssscssssssesscsssesscseesscesseseeeseessesseesseessesseeseesseeseesaeseneseseneeaes 26 RUNNING on battery POW SN a 26 User replaceable battery Select models Only c cscssessssessssessesessssessesessesessesessesessessssesesseseeees 26 Finding battery information c ccccscsssesssesssssesssesssessesseessessesssesseesesseseseeseeeseeaessseeaeesessasesseeaees 27 Conserving battery POWER ccsccssssssesscsssesesesscsscessecseessessesseesseesseseesssessseseesaeesseesesssesseeseseaeseseeass 27 Resolving a low battery level cssccssessssssessessssssesseessesseeseeseeseesseeseesseeseseaseseesssesseestssasesseseessees 28 Resolving a low battery level when external power is available 28 Resolving a low battery level when no power source is available o oooooo 28 Resolving a low battery level when the computer cannot exit Hibernation 28 Storing a user replaceable battery select models Only cococconoononconnoncononconcnonnoncononnonnonornonnos 28 Disposing of a user replaceable batt
68. sk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this document A Fromthe Start screen type support and then select the HP Support Assistant app From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Running on AC power For information about connecting to AC power refer to the Setup Instructions poster provided in the computer box The computer does not use battery power when the computer is connected to AC power with an approved AC adapter or an optional docking expansion device 28 Chapter 6 Managing power A WARNING Toreduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to AC power under any of the following conditions A WARNING Do not charge the computer battery while you are aboard aircraft e When charging or calibrating a battery e When installing or modifying system software e When writing information to a disc select models only e When running Disk Defragmenter on computers with internal hard drives e When performing a backup or recovery When you connect the computer to AC power e The battery begins to charge e The screen brightness increases
69. splay switch is not visible from the outside of the computer Internal microphones Record sound Left control zone Textured area that allows you to perform additional gestures Left TouchPad button Functions like the left button on an external mouse D Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card A Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card A Press in on the card it until it pops out Mute light do num lock key e Amber Computer sound is off e Off Computer sound is on Alternates between the navigational and numeric functions on the integrated numeric keypad Optical drive Chapter 2 Getting to know your computer Depending on your computer model reads an optical disc or reads and writes to an optical disc Component Power button Power connector Description NOTE For disc compatibility information go to the Help and Support web page see More HP resources on page 2 Follow the web page instructions to select your computer model Select Drivers amp Downloads and then follow the on screen instructions e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e W
70. ss the wireless button EY NOTE Onsome models the wireless light is amber when all wireless devices are off From the Start screen or the Windows desktop point to the upper right or lower right corner of the display to reveal the charms Select Settings and then click the network status icon Select your WLAN from the list Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Next to complete the connection ES NOTE If no WLANs are listed you may be out of range of a wireless router or access point ES NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the 6 network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection E NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using Bluetooth wireless devic
71. twork from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up restoring and recovering on page 43 Using an optional security cable lock A security cable lock purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see the poster that comes with your computer 1 Loop the security cable lock around a secured object 2 Insert the key 1 into the security cable lock 2 Securing your wireless network 37 3 Insert the security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place 38 Chapter8 Securing your computer and information 9 Using Setup Utility BIOS Setup Utility or Basic Input Output System BI
72. up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then select Playback devices 2 Onthe Playback tab select the name of the digital output device 3 Click Set Default and then click OK To return the audio stream to the computer speakers 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 Onthe Playback tab click Speakers 3 Click Set Default and then click OK Discovering and connecting to Miracast compatible wireless displays select AMD models only To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below Using video 17 To open Miracast A Point to the upper right or lower right corner of the Start screen to display the charms click Devices click Project and then follow the on screen instructions From the Start screen click the HP Quick Access to Miracast icon and then follow the on screen instructions Discovering and connecting to Miracast compatible wireless displays select Intel models only Use Intel WiDi to wirelessly project individual files such as photos music or vide
73. ve connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your work initiate Sleep or shut down the computer Running on battery power 27 Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following to the computer and to external power e ACadapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation 1 Replace the discharged user replaceable battery with a charged battery or connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Storing a user replaceable battery select models only A CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the battery and store it separately in a cool dry place to prolong the battery charge A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Disposing of a user replaceable battery select models only A WARNING To reduce the ri
74. ws Setup Utility BIOS and other third party software can help protect your computer froma variety of risks such as viruses worms and other types of malicious code iy IMPORTANT Some security features listed in this chapter may not be available on your computer Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips e Toreduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer e When creating passwords follow requirements set by the program e Change your passwords at least every 3 months e Anideal password is long and has letters punctuation symbols and numbers o Before you send your computer for service back up your files delete confidential files and then remove all password settings For additional information about Windows passwords such as screen saver password
75. y without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition iy IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery select Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer El NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 47 3 Follow the on screen instructions 46 Chapter 11 Backing up restoring and recovering Changing the computer boot order If your computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where th
76. your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings vi Processor configuration setting select models only Table of contents Y A A A o A E 1 Visit the HP ADPS Store c sscssccssesssessecssssseessecssesceesscsceesseessesceeseesasesceeseeseesseesaseseeeeeseseseesseesaeeseesseesaesseseasesees 1 B StDraGtiC ciaee a acide lescusceancdavede caestechecustes id 1 More HP reSOurces icccvsees odeucexescactuesvecvinccucesouavevscuvinecvevevad iii 2 2 Getting to KW pour GO TRUER O ae 4 Locating AAA ea 4 Locating SOR WANE see d2sci vessssecasvecdecssadessndsassucsaandazesbadeetecsacdescsestussvanesshcsseassedesbesnsadsoszasteasssastabasceasseaeacbentustoresseiveates 4 Identifying COMPONENTS cccsscssessesscsscssesssessessessesssssessessessesaessseseessessessessessesaesaesassaeesseaeeseessesaesaesesseeaeeaeeasss 5 Using the action KEYS ii A 9 Label cascos esos E E EEA EE EE 10 3 Connecting to a network aisir aada daia i n 11 Connecting to a wireless Network ccsccsscsssesssesscssessscsssessesseesseessecsesceseseesseessesaeeeeeseesseeseesaeesseseesesesneeseeaees 11 Using the wireless COntrols sccsccsscssscsssessesecssecseessesseessecseecsesscecsesesesseesaeeseesaeseeesneeseeseeeseesess

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