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DELL PowerEdge T320

1. CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the power interposer board and the power distribution board together from the system Slide out the power distribution board from the power interposer board and replace with the new power distribution board Install the power interposer board and the power distribution board together in the system System Battery Replacing The System Battery A A 106 WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals
2. Installing An Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform Ea SD a a em 94 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the Internal SD Card Port is enabled in the System Setup Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Locate the SD card slot on the internal dual SD module Orient the SD card appropriately and insert the contact pin end of the card into the slot K NOTE The slot is keyed to ensure correct insertion of the card Press the card into the card slot to lock it into place Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on i
3. Organization and Frequency 1R x8 1600 MT s 4 3 2R x8 1333 MT s A1 A2 A3 2R x8 1600 MT s 8 3 2R x4 1333 MT s A1 A2 A3 2R x4 1600 MT s 16 3 2R x4 1333 MT s A1 A2 A3 2R x4 1600 MT s 16 6 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 2R x4 1600 MT s 32 4 4R x4 1066 MT s A1 A2 A3 A4 32 6 4R x4 1066 MT s A1 A2 A3 A4 A5 A6 Removing Memory Modules A A oP Wh WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove th
4. Serial Communication screen Serial Communication select On with Console Redirection NOTE By default help text for the selected field is displayed in the graphical browser To view the help text in the text browser press lt F1 gt Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface 25 e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup Once you specify the boot mode the system boots in the specified boot mode and you then proceed to install your operating system from that mode Thereafter you must boot the system in the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt at startup NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode K NOTE For the latest information on supported operating systems go to dell com ossupport Entering System Setup 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the followin
5. 2 3 4 Visit dell com support Select your support category Verify your country or region in the Choose a Country Region drop down menu at the top of page Select the appropriate service or support link based on your need 167
6. H N A e gt H 1 3 5 default B Ww on Description The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle The configuration settings are cleared at the next system boot pins 3 5 The configuration settings are retained at system boot pins 1 3 139 System Board Connectors Figure 71 Item Description 1 gt wo N ol 140 29 po 1011 12 1 3 14 15 7 8 9 28 27 26 25 24 23 22 21 20 System Board Jumpers and Connectors Connector CTRL PNL FRONT VGA SLOT1 PCIE G2 X4 CPH SLOT2 PCIE G2 X1 CPH SLOT3 PCIE G3 X16 CPU1 SLOT4 PCIE G3 X4 CPU1 SLOT6 PCIE G3 X4 CPU1 iDRAC_ENT ID_BTN CMA_JACK USB4 top USB5 USB6 BOT 47 19 PWR_CONN P1 Power connector Control panel interface connector Video connector PCle card connector 1 PCle card connector 2 PCle card connector 3 PCle card connector 4 PCle card connector 6 iDRAC connector System identification button System identification connector USB connector Item Connector Description 13 USB1 top USB2 USB3 BOT USB connector 14 NIC1 TOP NIC2 BOT NIC connector 15 COM TOP VGA BOT Serial connector video connector 16 INTRUSION Chassis intrusion switch connector 17 12V_2 P2 Power connector 18 12V_1 P3 Power connector 19 A1 A2 A3 A4 A5 A6 Memory module sockets 20 CPU1
7. If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media storage device 2 Optical drive 2 optional Up to two optional SATA DVD ROM drive or DVD RW 3 Optical drive 1 optional drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media storage device Item Indicator Button or Icon Description Connector 4 Power on indicator power dn The power on indicator lights when the system power is button on The power button controls the power supply output to the system K NOTE On Advanced Configuration and Power Interface ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 5 NMI button Q Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system documentation 6 System identification button The identification buttons on the front and back panels of the system can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flash until one of the buttons is pressed again Press to toggle the
8. PSU lt number gt is absent Check PSU The power supply has been removed or has failed 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 Ifthe issue persists see Getting Help Cannot communicate with power supply lt number Cannot communicate with PSU number Re seat PSU The power supply may operate however power supply monitoring is degraded System performance may be degraded Remove and reinstall the power supply If the issue persists see Getting Help The temperature for power supply lt number gt is in a warning range System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures The temperature for power supply lt number gt is outside of the allowable range PSU lt number gt temperature outside of range Check PSU System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures 159 Error Code PSU0034 PSU0035 PSU0036 PSU0037 PSU0076 160 Message Information Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action An under voltage fault det
9. troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 If applicable rotate the system feet inward and lay the system on its side on a flat stable surface 74 NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface 4 Open the system 87 If applicable remove the PCle card holder From inside the system press and push out the expansion card release latch to open it If you are installing a new expansion card remove the filler bracket NOTE Keep the filler bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Holding the card by its edges position the card so that the card edge connector aligns with
10. 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Offset the control panel from the control panel assembly Slide the control panel out of the control panel assembly 111 Figure 62 Removing and Installing the Control Panel for Systems With an LCD Module 1 control panel 4 control panel assembly 2 control panel board 5 tabs 3 3 LCD module Figure 63 Removing and Installing the Control Panel for Systems With Diagnostic Indicators 1 control panel 2 control panel board 112 2 control panel assembly 4 tabs 3 Installing The Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform 1 2 3 4 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the three tabs on the inside of the control panel with the slots on the control panel assembly Slide the control panel into the control panel assembly until it locks into place Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable install the front bezel Removing T
11. 319 ft 5 C to 45 C at 5 to 90 RH with 26 C dew point K NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Both the internal cooling fan and the external cooling fan must be installed The operating temperature specified is for a maximum altitude of 3048 m 10 000 ft GPU is not supported Non redundant power supplies are not supported Non Dell qualified peripheral cards and or peripheral cards greater than 25 W are not supported 145 Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Temperature Maximum Temperature Gradient Operating and Storage Storage Temperature Limits Temperature Continuous Operation Temperature Ranges for altitude less than 950 m or 3117 ft Humidity Percentage Range Relative Humidity Storage Maximum Vibration Operating Storage Maximum Shock Operating Storage Maximum Altitude Operating Storage Operating Altitude De rating Up to 35 C 95 F 35 C to 40 C 95 F to 104 F 40 C to 45 C 104 F to 113 F Particulate Contamination 146 20 C h 36 F h
12. 40 C to 65 C 40 F to 149 F 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment 10 to 80 Relative Humidity with 26 C 78 8 F maximum dew point 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times 0 26 Dune at 5 Hz to 350 Hz all operation orientations 1 87 Gms at 10 Hz to 500 Hz for 15 min all six sides tested One shock pulse in the positive z axis of 31 G for 2 6 ms in all operational orientations Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 ms 3048 m 10 000 ft 12 000 m 39 370 ft Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Environmental K NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and or failures to your equipment it may be necessary for you to re mediate the environmental conditions that are causing the damage and or failures Re mediation of environmental conditions will be the resp
13. Device Settings Description This option is used to view and configure BIOS settings This option is used to view and configure iDRAC settings This option is used to view and configure device settings System BIOS Screen E NOTE The options for System Setup change based on the system configuration E NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item System Information Memory Settings Processor Settings SATA Settings Boot Settings Integrated Devices Serial Communication System Profile Settings System Security Miscellaneous Settings Description Displays information about the system such as the system model name BIOS version Service Tag and so on Displays information and options related to installed memory Displays information and options related to the processor such as speed cache size and so on Displays options to enable or disable the integrated SATA controller and ports Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Displays options to enable or disable integrated device controllers and ports and to specify related features and options Displays options to enable or disable the serial ports and specify related features and options Displays options to change the processor power management settings memory frequency and so on Displays optio
14. Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots NOTE Use only hot swappable hard drives that have been tested and approved for use with the hard drive backplane Removing A Hot Swap Hard Drive A CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the 54 documentation supplied with your operating system From the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal Press the release button to open the hard drive carrier release handle Slide the hard drive carrier out until it is free of the hard drive slot CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed Insert a hard drive blank in the empty hard drive slot Figure 20 Removing and Installing a Hot Swap Hard Drive 1 2 3 release button hard drive hard drive carrier handle Installing A Hot Swap Hard Drive A GGG P N CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as
15. Memory Socket Locations Memory channels are organized as follows e channel 1 memory sockets A1 and A4 e Channel 2 memory sockets A2 and AN e Channel 3 memory sockets A3 and Ap The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Operating Frequency in MT s Maximum DIMM Rank Populated Channel Channel 1 5 V 1 35 V UDIMM ECC 1 1333 1066 and 800 1333 1066 and 800 Dual rank 2 1333 1066 and 800 1333 1066 and 800 Dual rank 72 DIMM Type DIMMs Operating Frequency in MT s Maximum DIMM Rank Populated Channel Channel 1 5V 1 35 V RDIMM 1 1333 1066 and 800 1333 1066 and 800 Dual rank 1333 1066 and 800 1066 and 800 Quad rank 2 1600 1333 1066 and 800 1333 1066 and 800 Dual rank 1066 and 800 1066 and 800 Quad rank General Memory Module Installation Guidelines NOTE Memory configurations that fail to observe these guidelines can prevent your system from booting hanging during memory configuration or operating with reduced memory This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance e UDIMMs and RDIMMs must not be mixed e x4 and x8 DRAM based DIMMs can be mixed For more information see Mode Specific Guidelines e A maximum of two UDIMMs can be populated in a channel e Amaximum
16. NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Remove the power and data cable s from the hard drive s in the internal hard drive bay Remove the internal hard drive bay Remove the four screws securing the hard drive to the internal hard drive bay Remove the hard drive from the internal hard drive bay Install the internal hard drive bay into the chassis If applicable connect the power and data cable s to the remaining hard drive s in the internal hard drive bay 61 Figure 27 Removing and Installing a Cabled Hard Drive 1 hard drive connector 2 hard drive 3 internal hard drive bay 4 screws 4 Installing A Cabled Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform zl Sp mm P Soa 62 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NO
17. Press down on the memory module with your thumbs until the memory module snaps into place Figure 38 Installing The Memory Module 1 memory module 2 memory module ejectors 3 memory module socket alignment key 4 memory module alignment key E NOTE When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other identical sockets that have memory modules installed Repeat step 4 through step 7 of this procedure to install the remaining memory modules Replace the cooling shroud Close the system 7 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals Press lt F2 gt to enter the System Setup and check the memory settings The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the appropriate diagnostic test For more information see Using System Diagnostics Cooling Fans The system supports the following e An internal cooling fan e An optional external cooling fan at the back of the chassis NOTE When selecting or upgrading your system configuration verify the system power consumption with the Dell Energy Smart Solution Advisor at dell com ESS
18. RAID 7 backplane power connector Controller PERC card 8 12C connector on backplane 3 SAS A connector on PERC card 12C connector on system board 5 SAS A connector on backplane Installing The Hard Drive Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Use the hooks at the back of the hard drive bay as guides to align the hard drive backplane Slide down the hard drive backplane until the release pin locks into the slot Connect the SAS power signal and 12C cables to the hard drive backplane Pony gt Install the hard drives in their original locations 69 5 6 7 8 Close the system If applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable install the front bezel Four Slot Hard Drive Blank Systems with x8 hard drive backplanes configured for software RAID support only four hard drives The remaining hard drive slots are pre installed with the four slot hard drive blank and are not available for
19. Redundant Power Supply Press the self diagnostic button to perform a quick health check on the non redundant power supply of the system Diagnostic Indicator Condition Pattern Not lit Power is not connected or power supply is faulty Green A valid power source is connected to the power supply and the power supply is operational 23 Figure 10 Non Redundant AC Power Supply Status Indicator and Self Diagnostic Button 1 self diagnostic button 2 AC power supply status indicator Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of setting up your system and technical specifications This document is available online at www dell com support manuals e The rack documentation included with your rack solution describes how to install your system into a rack if required e Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system e For the full name of an abbreviation or acronym used in this document see the Glossary at www dell com support manuals K NOTE Always check for updates on www dell com support manuals a
20. SATA backplane for 2 5 inch hard drives E NOTE Your system backplane can also support SAS SATA SSDs K NOTE Hard drive backplanes are supported in systems with hot swappable hard drives only Removing The Hard Drive Backplane Za CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the slot number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 3 Remove all hard drives 4 If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface 5 Open the system 6 Disconnect the SAS power signal
21. TPM Activation TPM Status TPM Clear Intel TXT Power Button Description The Intel AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default Allows you to set the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Allows you to set the setup password This option is read only if the password jumper is not installed in the system Allows you to lock the system password By default the Password Status option is set to Unlocked Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security option is set to Off You can only modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change Displays the TPM status CAUTION Clearing the TPM results in loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Securi
22. Unpack the new processor If the processor has previously been used in a system remove any remaining thermal grease from the processor using a lint free cloth Align the processor with the socket keys on the ZIF socket To install the processor in the socket 97 S ER e 11 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket a With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket b Close the processor shield c Rotate the socket release lever down until it snaps into place Install the heat sink A CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket a If applicable open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor b Place the heat sink onto the processor c Tighten the four screws to secure the heat sink to the system board NOTE Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the retention screw until resistance is felt and st
23. and 12C cables from the hard drive backplane NOTE For the x8 backplane press the SAS connector and push the connector toward the top of the system to release the SAS cable from the backplane 7 Pull the release pin and lift the backplane out of the system 63 64 E Mi Figure 28 Removing and Installing an x8 Hard Drive Backplane 1 x8 hard drive backplane 2 release pin 3 hooks 11 Figure 29 Connectors on an x8 Hard Drive Backplane 1 SAS B connector 4 SAS A connector 2 power connector for optical drive and tape 5 12C connector drive 3 backplane power connector 65 66 Figure 30 Cabling x8 Hard Drive Backplane 1 2 3 4 power connector 5 SAS A connector on backplane SAS A connector on system board 6 backplane power connector 12C connector on system board 12C connector on backplane Lei CS 3 Figure 31 Removing and Installing an x16 Hard Drive Backplane 1 x16 hard drive backplane 2 release pin 3 hooks 7 67 68 Figure 32 Connectors on an x16 Hard Drive Backplane 1 backplane power connector 2 backplane 3 power connector for optical drive and tape drive 4 12C connector 5 6 primary SAS connectors A and B secondary SAS connectors A1 and B1 7 6 5 4 Figure 33 Cabling x16 Hard Drive Backplane With Expansion Card 1 power connector on power distribution board 6 SAS B connector on backplane 2 SAS B connector on PowerEdge
24. applicable place the system upright on a flat stable surface and rotate the system feet outward 93 d Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal SD Card Removing An Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform Ep SS a 9 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Locate the SD card slot on the internal dual SD module Press inward on the SD card to release it from the slot and remove the card Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals
25. field Allows you to type in a value in the selected field if applicable or follow the link in the field Expands or collapses a drop down list if applicable Moves to the next focus area K NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup System Utilities Description The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt Displays the list of available UEFI boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt The UEFI Boot Menu enables you to Add Boot Option Delete Boot Option or Boot From File Displays a list of the drivers installed on the system and their health status Enables you to access the System Setup Enables you to access the BIOS Update Fil
26. idle By default the C1E option is set to Enabled Allows you to enable or disable the processor to operate in all available power states By default the C States option is set to Enabled Allows you to enable Monitor Mwait instructions in the processor By default the Monitor Mwait option is set to Enabled for all system profiles except Custom E NOTE This option can be disabled only if the C States option in Custom mode is disabled Menu Item Memory Patrol Scrub Memory Refresh Rate Memory Operating Voltage Collaborative CPU Performance Control Description NOTE When C States is enabled in Custom mode changing the Monitor Mwait setting does not impact system power performance Allows you to set the memory patrol scrub frequency By default the Memory Patrol Scrub option is set to Standard Allows you to set the memory refresh rate By default the Memory Refresh Rate option is set to 1x Allows you to set the DIMM voltage selection When set to Auto the system automatically sets the system voltage to the optimal setting based on the DIMM capacity and the number of DIMMs installed By default the Memory Operating Voltage option is set to Auto When set to enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC By default the option is set to Disabled System Security Screen Menu Item Intel AES NI System Password Setup Password Password Status TPM Security
27. on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 3 Figure 49 Removing and Installing the Internal Dual SD Module 1 SD card connector on system board 2 SDcard slot 1 3 SD card slot 2 4 SDcard Installing An Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform en ep om P ro troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Locate the internal dual SD module connector on the system board Align the connectors on the system board with the connectors on the internal dual SD module Press the internal dual SD module until it is seated on the system board Close the system H
28. one 5 25 inch removable media storage device 11 Tape drive optional One 5 25 inch optional tape drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media storage device 12 Hard drives Your system supports one of the following configurations e Up to eight 3 5 inch hot swappable hard drives e Up to eight 2 5 inch hot swappable hard drives installed in 3 5 inch hard drive carriers e Up to sixteen 2 5 inch hot swappable hard drives LCD Panel Features K NOTE The LCD panel is supported only on systems with hot swappable hard drives The system s LCD panel provides system information and status and error messages to indicate when the system is operating correctly or when the system needs attention See System Error Messages for information about specific error codes e The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition e The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select Left or Right indicator button on the LCD panel 15 e The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools 1 2 Figure 5 LCD Panel Features Item Button Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves th
29. outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Remove the following as applicable a cooling shroud b system cooling fan c PCle card holder d iDRAC ports card e all expansion cards WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them f heat sink and processor g memory modules h internal dual SD module i internal USB key 119 5 Disconnect all cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis Remove the 11 screws that secure the system board to the chassis Grasp the system board holders and slide the system board towards the front of the system CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Figure 68 Removing the System Board 1 screws 11 2 system board holders 2 3 system board Installing The System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in y
30. safety instructions that came with the product Align the VGA module with the securing tabs on the control panel board Install the VGA module by pressing down the VGA module until it is fully seated in the securing tabs Connect the VGA cable to the control panel assembly Install the control panel for rack mode in the control panel assembly Install the control panel assembly Reconnect the system to its electrical outlet and turn the system on including any attached peripherals H applicable install the front bezel System Board Removing The System Board A A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system including any attached peripherals and disconnect the system from the electrical
31. service technician You should only perform E SS Fa SP fe NY gt 134 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that each expansion card is firmly seated in its connector Close the system If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For more i
32. software RAID Removing A Four Slot Hard Drive Blank yay CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed E 1 2 SoS ep sn 70 NOTE This is a service only procedure If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals CAUTION To prevent damage to the hard drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the slot number of each hard drive and temporarily label them before removal so that you can replace them in the same location s Remove all hard drives H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy surface with the wheel assembly extending off the edge of the surface Open the system Remove the cooling shroud Remove the x8 hard drive backplane Using a screwdriver push the release tabs on the four corners of the blank from inside the system to unlock the four slot hard drive blank from the chassis From the front of the system pull the four slot hard drive blank at the corners until it is free of the hard drive slot Figure 34 Installing and Removing the Four Slot Hard Drive Blank 1 four slot hard drive blank
33. stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System A CAUTION Many repairs may only be done by a certified service technician You should only perform 46 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Components that are hot swappable are marked orange and touch points on the components are marked blue Figure 15 Inside the System Hot Swappable Hard Drives oP ON za power interposer board PCle card holder optional cooling shroud internal cooling fan external cooling fan optional CO SR SS system feet 4 expansion card slots 5 processor heat sink hard drive backplane 41 Figure 16 Inside the System Cabled Hard Drives 1 cabled power supply 6 expansion card slots 5 2 PCle card holder optional 7 processor heat sink 3 cooling shroud 8 internal hard drive bay 4 internal cooling fan 5 system feet 4 Optical Drives And Tape Drives Optional Your system supports one of the following configurations e Systems with cabled hard drives support one optical drive and one tape drive e Systems with hot swappable h
34. system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector Ifthe link indicator does not light check all cable connections Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use another connector on the switch or hub 4 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 5 Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen 6 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device 7 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help 128 Troubleshooting A Wet System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onlin
35. telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is ZS fa h gt not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system H applicable remove the cooling shroud Locate the memory module sockets A CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a time H a memory module or a memory module blank is installed in the socket remove it K NOTE Retain removed memory module blank s for future use Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one orientation CAUTION To prevent damage to the memory module socket during installation apply pressure at both ends of the memory module evenly Do not apply pressure to the center of the memory module
36. that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new power supply Open the system Slide the new power supply into the power supply unit cage until the power supply is fully seated Tighten the screw to secure the power supply to the chassis Connect all the power cables to the system board hard drive backplane hard drives and optical drives as applicable Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board And Power Interposer Board The power distribution board and the power interposer board are only supported in systems with redundant power supplies E NOTE The power distribution board is installed on the power interposer board and then installed into the system Removing The Power Interposer Board A CAUTION Many repairs may only be done by a certified service technician You should only perform 104 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including an
37. the electrical outlet and turn on the system Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting A Non Redundant Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform Sp on P p 130 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Press the self diagnostic button on the power supply H the power supply status indicator is not lit turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Reseat the power supply and the cables Close the system If the problem persists see Getting Help Troubleshooting Redundant Power Supplies A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docume
38. the expansion card connector 9 Insert the card edge connector into the expansion card connector until the card is fully seated 10 From outside the system rotate the expansion card latch toward the system until it snaps into place 11 If applicable connect the two SAS cables to the expansion card 12 If applicable connect the P3 power cable to the system board 13 If applicable install the PCle card holder 14 Close the system 15 If applicable place the system upright on a flat stable surface and rotate the system feet outward 16 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing A GPU Card Sa CAUTION Many repairs may only be done by a certified service technician You should only perform 88 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extendi
39. the wheel assembly extending off the edge of the surface Open the system Remove the cooling shroud Remove the screw securing the iDRAC ports card to the back of the chassis Pull the iDRAC ports card to disengage it from the iDRAC ports card connector and remove the card from the chassis If you are not replacing the iDRAC ports card insert the filler bracket and secure it with a screw K NOTE Filler brackets must be installed over empty card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Install the cooling shroud Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals MM AAA MMM A4 TA A eM E aan SSES ys zesgeeeee e Mt Mt A A d Figure 47 Removing and Installing the iDRAC Ports Card 1 screw 2 iDRAC ports card 3 iDRAC ports card connector Installing The iDRAC Ports Card A CAUTION Many repairs may only be done by a certified service technician You should only perform on e a oe Fo troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by De
40. 1 Installing The Optical Drive Or Tape Drive lv CAUTION Many repairs may only be done by a certified service technician You should only perform Sp Pe a A me Sr troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack and prepare the drive for installation For instructions see the documentation that accompanied the drive If you are installing a SAS tape drive you must have an internal SAS expansion card installed See Installing An Expansion Card If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals If applicable rotate the system feet inward and lay the system on it side on a flat and stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system H applicable remove the old drive or the drive blank Align the drive with the drive bay Slide the drive into the slot until the latch snaps into place Connect the power and data cable to the back of the drive Connect the power and data cables to the backplane and the syst
41. 2 release tab 3 screwdriver Installing A Four Slot Hard Drive Blank 1 Locate the hard drive slots numbered from four to seven Insert the four slot hard drive blank into the hard drive slot and push it until the release tabs click into place Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward If applicable install the front bezel ea P ra P Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs ECC UDIMMs and registered DIMMs RDIMMs It supports DDR3 and DDR3L voltage specifications K NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on e DIMM type UDIMM or RDIMM DIMM configuration number of ranks e maximum frequency of the DIMMs 71 e number of DIMMs populated per channel e DIMM operating voltage e system profile selected for example Performance Optimized Custom or Dense Configuration Optimized e maximum supported DIMM frequency of the processor The system contains six memory sockets organized into three channels In each channel the release levers of the first socket are marked white and the second socket black gt Zoia Ot ee A6 A3 A5 A2 A4 A1 Figure 35
42. A to ensure optimum power utilization Removing The Internal Cooling Fan A p eo P ro 78 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the internal cooling fan removed System can overheat and result in shutdown of the system and loss of data CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Remove the cooling shroud Disconnect the internal cooling fan power cable from the system board Release the internal cooling fan power cable from the securing clips on the chassis and system board BA CAUTION Do not remove or install the internal cooling fan by holding the blades Press t
43. AE 113 Installing The Control Panel Board For Systems With LCD Modules EE 114 Removing The Control Panel Board For Systems With Diagnostic Indieators 115 Installing The Control Panel Board For Systems With Diagnostic Indicators Removing The LCD Module ss ae a a sess E arse cecvecacusndetasanisscrvasva a A a A A Ea Installing The LCD Module 20 EE aae a aei e aaaea die Aut ae EE Removing The VGA Module Rack Mode Installing The VGA Module Rack Mode SyStOM BO ars ee eh Bee Ee Kee ETA SE EOE Removing The System Board Installing The System Board 4 Converting The System From Tower Mode To Rack Modern 123 Cal Ettel EE EEN 123 Preparing A System For Conversion From Tower Mode To Rack Mode 123 REA DUT 125 5 Troubl shooting oe eecht 127 Safety First For You And Your System 127 Troubleshooting System Startup Failure EEN 127 Troubleshooting External Connections ENEE 127 Troubleshooting The Video Subsvstem EE 127 Troubleshooting AUSB Devices a a seve a a a a E aa aA 127 Troubleshooting A Serial 1 0 Deviee EE 128 Troubleshooting ANIL Troubleshooting A Wet System Troubleshooting A Damaged System 129 Troubleshooting The System Batter 130 Troubleshooting A Non Redundant Power Supphy EE 130 Troubleshooting Redundant Power Supplies 131 Troubleshooting Cooling Problem EEN 131 Troubleshooting Cooling Fans Troubleshooting System Memory Troubleshooting An Internal USB Key 132 Troubleshooting An SD Card
44. CD error messages in a simplified user friendly description See System Error Messages for a list of messages in this format Option Set home View Menu Description Select the default information to be displayed on the LCD Home screen See View Menu to see the options and option items that can be set as the default on the Home screen E NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option iDRAC IP MAC Name Number Power Temperature Description Displays the IPv4 or IPv6 addresses for the iDRAC7 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet Displays the MAC addresses for iDRAC iSCSI or Network devices Displays the name of the Host Model or User String for the system Displays the Asset tag or the Service tag for the system Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Diagnostic Indicators K NOTE Systems with cabled hard drives support diagnostic indicators The diagnostic indicators on the system front panel display error status during system startup NOTE No diagnostic indicators are lit when the system is switched off To start the syste
45. Compare system memory installation to supported system memory configurations Power supply lt number failed PSU lt number failed Check PSU Remove and reinstall the power supply If the issue persists see Getting Help A predictive failure detected on power supply lt number gt Predictive failure on PSU lt number gt Check PSU System performance and power redundancy may be degraded or lost Remove and reinstall the power supply at the next service window If the issue persists see Getting Help The power input for power supply lt number gt is lost Power input for PSU lt number gt is lost Check PSU cables The power supply is installed correctly but an input source is not connected or is not functional Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply Error Code PSU0006 PSU0016 PSU0031 PSU0032 PSU0033 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Power supply lt number gt type mismatch Power supply lt number gt is incorrectly configured Check PSU Power supplies should be of the same input type and power rating Install matched power supplies and review proper configuration in this manual Power supply lt number is absent
46. Dell PowerEdge 1320 Systems Owner s Manual Regulatory Model E20S Series Regulatory Type E20S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc All Rights Reserved Trademarks used in this text Dell the Dell logo Dell Boomi Dell Precision OptiPlex Latitude PowerEdge PowerVault PowerConnect OpenManage EqualLogic Compellent KACE FlexAddress Force10 Venue and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered trademarks of Novell Inc in the United S
47. ENEE 133 Troubleshooting An Optical Or Tape Drive 133 Troubleshooting A Hard Drive 134 Troubleshooting Expansion Cards EEN 134 Troubleshooting Processor 6 Using System Diagnosis twitter a heat 137 MOIE NET EE 137 Dell Embedded System Diagnostics 137 When To Use The Embedded System Diagnostics 137 Running The Embedded System Diagnostics System Diagnostic Longo e a era aeaa araara aaa aa ara aara aaa a a a aana aaae EE 7 Jumpers And Connectors System Board Jumper Settings System Board CoN C S ser ae a Ee r a e aaa aaa a a aaraa raakaa aa aiae aE Disabling A Forgotten Dassword nanena 141 8 Leben Eegeregie 143 9 Syst m MEET 149 Ee BAERT a E Ree ees 149 Viewing l CD ET 149 Removing LED Messages a E a AEE N R A E AA geet 149 System Error Me SSagQeS cceccs scsvsevccccchvesveucceuseveetsosvessausvucacvevevcvtcsecesuibeceduescveveesveutaasad seuveavedsvavsalvasteacdeveateaveareaiteades 149 Warning Messages Diagnostic OU 165 ler Mes g eegente ONTE EE 165 10 Getting e EE 167 Gontactin iD ell eenegen 167 About Your System Front Panel Features And Indicators Tower Mode 4 5 6 7 89 10 Figure 1 Front Panel Features and Indicators 2 5 Inch Hot Swappable Hard Drive Chassis 1 Figure 2 Front Panel Features and Indicators 3 5 Inch Hot Swappable Hard Drive Chassis Item Indicator Button or Icon Description Connector 1 Tape drive optional One optional 5 25 inch tape drive 4 NOTE
48. FOE ek icanacinnuninawks a aE a adherend ba A Eaa Wheel Assembly Optional Tower Mode 43 Removing The Wheel Aesembly ennnen 44 Installing The Wheel Assembly AN Opening And Closing The System 45 ER IRC UE 45 Closing The Systemi odata ee aE ae aas deat iatide dint dad al iialalteaueentiebeteeddl 46 elelMN RE TEE 46 Optical Drives And Tape Drives Opponall ENEE 48 Removing The Optical Drive Or Tape Drive 49 Installing The Optical Drive Or Tape Drive Rrtllil BT Removing The Cooling Shroud ANEN lristalling The CoOoling Shroud 2 2ete e gut ae T a eA Eegen EE Hard Drives Hot Swappable AEN Removing A Hot Swap Hard Drive Installing A Hot Swap Hard Drive Removing A 2 5 Inch Hard Drive Blank Installing A 2 5 Inch Hard Drive Blank Removing A 3 5 Inch Hard Drive Blank Installing A 3 5 Inch Hard Drive Blank Removing A 2 5 Inch Hard Drive From A 3 5 Inch Hard Drive Adapter AA 57 Installing A 2 5 Inch Hard Drive Into A 3 5 Inch Hard Drive Adapter 58 Removing A Hard Drive Or A Hard Drive Adapter From A Hard Drive Carter 58 Installing A Hard Drive Or A Hard Drive Adapter Into A Hard Drive Carter 59 Hard Drives NIE BEE 59 Removing The Internal Hard Drive Bay 60 Installing The Internal Hard Drive Bay 61 Removing A Cabled Hard Drive 61 Installing A Cabled Hard Driveri iiia ie a aa aa a a aeaa a an aa aaea raa raa a iaieineea 62 Hard Drive Back planes a r ege a a a a A GEESS E a A a 63 Removing The Hard Drive Backpnla
49. Locked you cannot change the System Password and or Setup Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to boot the system To assign a system and or setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press lt Enter gt The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space G IDN 1 C A message prompts you to re enter the system password Re enter the system password that you entered earlier and click OK Select Setup Password enter your system password and press lt Enter gt or lt Tab gt A message prompts you to re enter the setup password Re enter the setup password that you entered earlier and click OK Press lt Esc gt to return to the Sy
50. Processor socket 21 FAN2 External cooling fan connector 22 BP_CONN Backplane connector 23 BATTERY System battery connector 24 INT USB Internal USB connector 25 HAN Internal cooling fan connector 26 PDB_12C P6 Power distribution board connector 27 ODD2 TBU SATA_F connector for optical disk drive 2 or SATA tape backup unit 28 ODD1 TBU SATA_E connector for optical disk drive 1 or tape backup unit in software RAID configured systems 29 SATA_A SATA connector 30 JUMPER Jumper 31 IDSDM IDSDM connector 32 PERC card CONN HDD activity connector Disabling A Forgotten Password The system s software security features include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 PF wn Close the system The existing passwords are not d
51. System ID button for at least 5 seconds until an error code is displayed on the LCD Record the code then see System Error Messages Viewing LCD Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the Left and Right buttons to highlight an error number and press the Select button to view the error Removing LCD Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Some messages are also displayed in an abbreviated form on the system s LCD if the system includes that feature K NOTE The LCD error messages listed here are displayed in the simple format See Setup Menu to select th
52. TE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Disconnect the power and data cable s from the hard drive s in the internal hard drive bay Remove the internal hard drive bay Insert the hard drive into the internal hard drive bay with the hard drive connector facing outward Secure the hard drive to the internal hard drive bay with the four screws 8 Install the internal hard drive bay into the chassis 9 Connect the power and data cable s to the hard drive s 10 Close the system 11 Place the system upright on a flat stable surface and if applicable rotate the system feet outward 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 13 Enter the System Setup and ensure that the hard drive s controller is enabled 14 Exit the System Setup program and reboot the system 15 Install any software required for the hard drive operation as described in the documentation for the hard drive Hard Drive Backplane Your system supports one of the following configurations e x8 SAS SATA backplane for 3 5 inch hard drives NOTE The x8 backplane also supports up to eight 2 5 inch SAS SATA or SSD hot swappable hard drives installed in 3 5 inch hard drive adapters which are then installed in the 3 5 inch hard drive carriers e x16 SAS
53. TION Many repairs may only be done by a certified service technician You should only perform Sp Mo P ro troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals If applicable place the system upright on a flat stable surface and rotate the system feet outward NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Remove the PCle card holder Locate the x16 slot on the system board From inside the system press and push out the expansion card release latch for the x16 slot 89 E NOTE If you are installing a double width GPU card you must open the two expansion card latches to secure the card H applicable remove the filler brackets Insert the GPU card into the x16 slot From outside the system rotate the expansion card latch es toward the system until it snaps into place Connect the cables to the GPU card Install the PCle card holder Close the system H applicable place the system upright on a flat stable surfa
54. The SD card module is not detected or not installed If unintended reinstall the SD module Internal Dual SD Module lt name gt is offline The SD card module is installed but may be improperly installed or configured incorrectly Reinstall the SD module Failure detected on Internal Dual SD Module lt name gt Internal Dual SD Module lt name gt failed Check SD Card The SD card module is installed but improperly configured or failed to initialize Reinstall the SD module and remove and reinstall SD cards Internal Dual SD Module lt name gt is write protected The module is write protected Changes may not be written to the media If unintended remove the media and disable write protection Error Code SEC0031 SEC0033 SEL0006 SEL0008 SEL0012 SEL1204 Message Information Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action Message LCD Message Details The chassis is open while the power is on Intrusion detected Check chassis cover The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs The chassis is open while the power is off Intrusion detected Check chassis cover The chassis was opened while the power was off System security may have been compromised Close the chassis and v
55. The bezel key can be found taped to the inside of the bezel 41 Figure 11 Removing and Installing the Front Bezel 1 system 2 front bezel 3 keylock 4 release latch Removing The Front Bezel Insert the bezel key in the keylock Keeping the keylock pressed with the bezel key rotate the keylock to the unlocked position Press down on the release latch at the top of the bezel Rotate the top end of the bezel away from the system En Pony gt Unhook the bezel tabs from the slots on the front of the chassis System Feet Tower Mode The system feet provide stability to the system in the tower mode 42 Removing The System Feet K NOTE It is recommended that you remove the system feet only when you are converting the system from the tower mode to the rack mode or when you are replacing the system feet with the wheel assembly 1 Rotate the system feet inward Lay the system on its side on a flat stable surface Remove the screws securing the system feet to the base of the tower Figure 12 Removing and Installing the System Feet 1 base of the tower 2 system feet 4 3 screws 4 Installing The System Feet 1 Lay the system on its side on a flat stable surface 2 Secure the system feet to the base of the tower using the screws 3 Place the system upright on a flat stable surface and turn the system feet outward Wheel Assembly Optional Tower Mode The wheel assembly provides mobility
56. afety instructions that came with the product NOTE Certain SD cards have a physical write protect switch on the card If the write protect switch is turned on then the SD card is not writeable Enter the System Setup and ensure that the Internal SD Card Port is enabled Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system CAUTION If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup you must follow the instructions in step 4 through step 7 to avoid loss of data NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure If the Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card If SD card 1 has failed remove the card from SD card slot 1 If SD card 2 has failed install a new SD card in SD card slot 2 and proceed to step 7 Remove the card present in SD card slot 2 and insert it into SD card slot 1 Insert the new SD card into SD card slot 2 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled Check if the SD card is functioning properly If the problem p
57. age prompts you to save the changes NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press lt Ctrl gt lt Enter gt Using Your System Password To Secure Your System K NOTE If you have assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system 2 Type your password and press lt Enter gt When Password Status is Locked type the password and press lt Enter gt when prompted at reboot H an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabled If Setup Password is Enabled enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password att
58. agnostics a stand alone suite of diagnostic programs or test modules allows you to run diagnostic tests on the systems in a production environment and helps you ensure maximum uptime of your systems Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives physical memory and network interface cards NICs You can use the graphical user interface GUI or the command line interface CLI to run diagnostic tests on the hardware that Online Diagnostics discovers on your system For information about using diagnostics see the Dell Online PowerEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics K NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate com
59. and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Locate the battery socket CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery To remove the battery support the battery connector by pressing down firmly on the positive side of the connector 2 Figure 57 Removing and Installing the System Battery 1 positive side of battery connector 2 system battery Lift the battery out of the securing tabs at the negative side of the connector To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector Press the battery straight down into the connector until it snaps into place Install the cooling shroud Close the system H applicable place the system upright on a flat stable surface and turn the system feet outward Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup to confirm that the batter
60. ansion cards f iDRAC ports card g PCle card holder h system cooling fan i cooling shroud Reconnect all cables to the system board Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Import your new or existing iDRAC Enterprise license For more information see DRAC7 User s Guide at dell com support manuals 121 122 4 Converting The System From Tower Mode To Rack Mode BA CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE Only systems with hot swappable hard drives are rackable Safety Instructions NOTE For specific caution statements and procedures see the rack installation documentation that shipped with your system and the rack kit For complete safety and regulatory information see the safety instructions that shipped with your system Observe the following precautions for stability and safety of the system in rack mode Your rack kit has been approved only for the rack cabinet pro
61. ape adapter 2 4 3 1 6 1 K NOTE If you are installing a double width GPU card in slot 3 you cannot install an expansion card in slot 2 GPU Card Installation Guidelines Ensure that the GPU cable is available The system supports one single or double width GPU card in PCle slot 3 Only single width GPU Q4000 and dual width GPU Q6000 are supported Systems installed with the double width GPU card supports only one 5 25 inch removable media storage device The GPU card must be installed on a system with a redundant 750 W AC power supply The GPU card power cable must be connected to the GPU power connector CN11 on the power distribution board Removing An Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform SS 1908 a SS et e ag 86 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with t
62. ard drives support up to two optical drives and one tape drive K NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removal media storage K NOTE An optical drive may be replaced by a Dell PowerVault RD1000 removable media device For systems with hot swappable hard drives the optical and tape drives can be configured as follows Slot 1 SATA optical drive or PowerVault RD1000 Slot 2 SATA optical drive or PowerVault RD1000 or blank Slot 3 SAS tape drive or blank 48 Removing The Optical Drive Or Tape Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Disconnect the power and data cable from the back of the drive Note the routing of the power and data cable inside the chassis as
63. ation Technology Adjacent Cache Line Prefetch Hardware Prefetcher DCU Streamer Prefetcher DCU IP Prefetcher Execute Disable Logical Processor Idling Number of Cores per Processor Processor 64 bit Support Processor Core Speed Processor Bus Speed Processor 1 Family Model Stepping Brand Level 2 Cache Level 3 Cache Number of Cores Description K NOTE The QPI speed option displays only when both the processors are installed Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Allows you to enable or disable the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Allows you to optimize the system for applications that require high utilization of sequential memory access By default the Adjacent Cache Line Prefetch option is set to Enabled You can disable this option for applications that require high utilization of random memory access Allows you to enable or disable hardware prefetcher By default the Hardware Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit IP prefetcher By defa
64. ault the Failsafe Baud Rate option is set to 11520 Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Settings Screen Menu Item System Profile CPU Power Management Memory Frequency Turbo Boost CIE C States Monitor Mwait 32 Description Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller K NOTE The following parameters are available only when the System Profile is set to Custom Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled Allows you to enable or disable the processor to switch to a minimum performance state when it is
65. authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive automatically begins to rebuild Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over written Any data on the replacement hard drive is immediately lost after the hard drive is installed If a hard drive blank is installed in the hard drive slot remove it Install a hard drive in the hard drive carrier Press the release button on the front of the hard drive carrier and open the hard drive carrier handle In
66. bled in F2 iDRAC setup press and hold for more than 15 seconds 6 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on 7 Diagnostic indicators The diagnostic indicators light up to display error status 8 USB connectors 2 ot Allow you to connect USB devices to the system The ports are USB 2 0 compliant 13 Front Panel Features And Indicators Rack Mode Figure 4 Front Panel Features and Indicators 12 K NOTE Only systems with hot swappable hard drives are rackable Description Item Indicator Button or Icon Connector 1 Power on indicator power WW button 2 NMI button Q 3 System identification button The power on indicator lights when the system power is on The power button controls the power supply output to the system K NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system documentation The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons
67. ce and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals iDRAC Ports Card The iDRAC ports card consists of the SD vFlash card slot and an iDRAC port The iDRAC ports card is used for advanced management of the system An SD vFlash card is a Secure Digital SD card that plugs into the SD vFlash card slot in the system It provides persistent on demand local storage and a custom deployment environment that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the DRAC7 User s Guide at dell com support manuals Removing The iDRAC Ports Card A CAUTION Many repairs may only be done by a certified service technician You should only perform D g P o 90 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with
68. control panel assembly Figure 61 Removing and Installing the Information Tag 1 information tag 2 tabs 2 110 3 slot Installing The Control Panel Assembly Bai CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the control panel cable and if applicable the VGA module cable to the control panel assembly 2 Align and insert the control panel assembly into the slot in the chassis E NOTE Ensure that you do not crimp the cables as you insert the control panel assembly into the slot Push the control panel assembly so that it is flush with the back of the slot in the chassis Secure the control panel assembly to the chassis using the screw on the side of the chassis Replace the blank information tag in the new control panel with the information tag retained from the old control panel K NOTE Information tag lists system information such as Service Tag NIC MAC address and so on Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable install the front bezel Removing The Control Panel
69. ctor P1 cable connector P2 cable connector P3 cable connector GPU power connector backplane connector screws 4 105 Installing The Power Interposer Board A PF UN g SE a ey Sp CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If applicable install the power distribution board onto the power interposer board Align the power interposer board with the hooks on the power supply cage and slide it into place Install the four screws that secure the power distribution board to the chassis Route the power cables through the securing clips as applicable and connect the power cables to the system board Route the P3 power cable through the securing clip on the system board and connect power cable to the hard drive backplane Install the power supply module s or power supply blank in their original locations Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Replacing The Power Distribution Board A 3
70. d Reinstall or reconnect the hardware The storage lt name gt cable is not connected or is improperly connected Storage lt name gt cable or interconnect failure Check connection The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or reconnect The system board lt name gt cable is not connected or is improperly connected System board lt name gt cable connection failure Check connection The cable may be necessary for proper operation System functionality may be degraded Error Code MEM0000 MEMO0001 MEM0007 MEMO0701 MEM0702 MEM1205 Message Information Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Check if the cable is present then reinstall or reconnect Persistent correctable memory errors detected on a memory device at location s lt ocation gt This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Multi bit memory errors detected on a memory device at location s lt ocation Multi bit memory error on lt ocation gt Re seat memory The memory module has encountered an uncorrectable error System performance may be degraded The operating
71. dditional slot population guidelines for each mode Advanced ECC Lockstep Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation Memory sockets A1 and A4 are disabled and you can populate DIMMs in memory sockets A2 A3 A5 and A6 73 K NOTE Advanced ECC with Mirroring is not supported Memory Optimized Independent Channel Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements Memory Sparing K NOTE To use memory sparing this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a system with three 8 GB dual rank DIMMs the available system memory is 1 2 ranks channel x 3 DIMMs x 8 GB 12 GB and not 3 DIMMs x 8 GB 24 GB K NOTE Memory sparing does not offer protection against a multi bit uncorrectable error K NOTE Both Advanced ECC Lockstep and Optimizer modes support Memory Sparing Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes providing imp
72. e Explorer run the Dell Diagnostics program and reboot the system 37 UEFI Boot Menu Menu Item Description Select UEFI Boot Displays the list of available UEFI boot options marked with asterisks select the boot option Option you wish to use and press lt Enter gt Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Boot From File Sets a one time boot option not included in the boot option list Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at dell com support manuals IDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade For more information on using iDRAC see the DRAC7 User s Guide under Software Systems Manage
73. e cooling shroud Locate the appropriate memory module socket s To release the memory module blank from the socket simultaneously press the ejectors on both ends of the memory module socket A CAUTION Handle each memory module only on the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a time 75 Figure 36 Ejecting The Memory Module 1 memory module 2 memory module socket ejectors 2 3 memory module socket If a memory module or a memory module blank is installed in the socket remove it K NOTE Retain removed memory module blank s for future use Figure 37 Removing The Memory Module 1 memory module memory module blank Install the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Memory Modules 76 WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or
74. e cursor forward in one step increments During message scrolling e Press once to increase scrolling speed e Press again to stop e Press again to return to default scrolling speed e Press again to repeat the cycle Home Screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system is in standby mode the LCD backlight turns off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow t until the Home icon 4 is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu Setup Menu K NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This is useful when trying to match an LCD message with an SEL entry Select Simple to display L
75. e format in which the messages are displayed K NOTE If you receive a system message not listed here check the documentation of the application that was running when the message was displayed or the operating system s documentation for an explanation of the message and recommended action K NOTE In some messages a particular system component is identified by name lt name gt component number lt number gt or location bay 149 Error Code AMP0302 AMP0303 ASR0000 ASR0001 ASR0002 150 Message Information Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action The system board lt name gt current is greater than the upper warning threshold System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes Oo If the issue persists see Getting Help The system board lt name gt current is greater than the upper critical threshold System board lt name gt current is outside of range System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes A 0O M gt If the issue persists see Getting Help The watchdog timer expired Th
76. e gt battery has failed The lt name gt battery has failed Check battery The lt name gt battery is either missing bad or unable to charge due to thermal issues Check system fans If the problem persists see Getting Help CPU lt numbers has an internal error IERR CPU lt number gt has an internal error IERR System Event Log and Operating System Logs may indicate that the exception is external to the processor Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU lt number gt has a thermal trip over temperature event CPU lt number gt has a thermal trip Check CPU heat sink The processor temperature increased beyond the operational range Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU lt number gt configuration is unsupported CPU lt number gt configuration is unsupported Check CPU or BIOS revision System is unable to boot or may run in a degraded state 151 Error Code CPU0010 CPU0023 CPU0204 CPU0700 CPU0701 152 Message Information Action Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Review the technical specifications for supported processor typ
77. e operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log for exception events The watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the operating system application hardware and system event log for exception events The watchdog timer powered off the system The operating system or an application failed to communicate within the time out period The system was shut down Check the operating system application hardware and system event log for exception events Error Code ASRO0003 BATO0002 BATO0017 CPU0000 CPU0001 CPU0005 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details The watchdog timer power cycled the system The operating system or an application failed to communicate within the time out period The system was power cycled Check the operating system application hardware and system event log for exception events The system board battery has failed The system board battery has failed Check battery The system board battery is either missing or bad See Getting Help The lt nam
78. e or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Disassemble components from the system Hard drives Hard drive backplane USB memory key Cooling shroud Expansion card risers if present Expansion cards Power supply s Cooling fans Processor and heat sink Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system soo gt Turn on the system and attached peripherals If the system does not start properly see Getting Help If the system starts properly shut down the system and reinstall all of the expansion cards that you removed e g Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A Damaged System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the saf
79. e the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold for more than 15 seconds 6 System identification Allows you to connect the optional system status indicator connector assembly through the optional cable management arm 7 USB connectors 6 ot Allow you to connect USB devices to the system The ports are USB 2 0 compliant 8 Ethernet connectors 2 se Two integrated 10 100 1000 Mbps NIC connectors 9 Video connector CH Allows you to connect a VGA display to the system 10 Serial connector lolol Allows you to connect a serial device to the system External cooling fan power cable slot Slot for routing the power cable of the optional external cooling fan into the chassis 21 NIC Indicator Codes Figure 8 NIC Indicator 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps green Link indicator is The NIC is connected to a valid network at less than its maximum port speed amber Activity indicator is Network data is being sent or received blinking green Power Indicator Codes For Redundant Power Supply Each redundant AC power supply has an illumi
80. e with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Disconnect the power cable from the power source Disconnect the power cable from the power supply and remove the power cables from the cable strap Open the system Disconnect all the power cables from the power supply to the system board hard drive backplane hard drives and optical drives as applicable Remove the screw securing the power supply to the chassis and slide the power supply out of the power supply unit cage 1 2 3 4 5 D Figure 55 Removing and Installing a Non Redundant AC Power Supply screw 6 P2 cable connector power supply unit cage 7 P3 cable connector non redundant power supply 8 backplane connector standoff on the chassis P1 cable connector 103 Installing A Non Redundant AC Power Supply A Le Et E o xo CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing
81. ected on power supply lt number gt An under voltage fault detected on PSU lt number gt Check power source This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 Ifthe issue persists see Getting Help An over voltage fault detected on power supply lt number gt Over voltage fault on PSU number Check PSU Check input power or reinstall the power supply If the issue persists see Getting Help An over current fault detected on power supply lt number gt An over current fault detected on PSU lt number gt Check PSU This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 Ifthe issue persists see Getting Help Fan failure detected on power supply lt number gt Fan failure detected on PSU lt number gt Check PSU Check for fan blockage If the problem persists see Getting Help A power supply wattage mismatch is detected power supply lt number is rated for lt va ue gt watts PSU wattage mismatch PSU lt number gt lt value gt watts Power supplies should be of the same input type and power rating Install matched power supplies and review this manual for proper configuratio
82. einstalling it If the problem persists see Getting Help Corrective Action Ensure that none of the following conditions exist e Acooling fan is removed or has failed e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed See Getting Help Corrective Action See the system event log or system messages for the location of the failed memory Reinstall the memory device If the problem persists see Getting Help hi PCle Indicator Condition Corrective Action The indicator blinks Restart the system Update any required drivers for the PCle card amber if a PCle card Re install the card If the problem persists see Getting Help experiences an error Hard Drive Indicator Patterns Figure 6 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber E NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Indicator Pattern RAID Only Blinks green two times per second Off Blinks green amber and off Blinks amber four times per second Blinks green slowly Steady green Condition Identifying drive or preparing for removal Drive ready for insertion or removal NOTE The drive status indicator remains off u
83. el Removing A 2 5 Inch Hard Drive From A 3 5 Inch Hard Drive Adapter NOTE A 2 5 inch hard drive is installed into a 3 5 inch hard drive adapter which is then installed in the 3 5 inch hard drive carrier 1 Remove the two screws from the side of the 3 5 inch hard drive adapter 2 Remove the hard drive away from the hard drive adapter 3 Figure 23 Removing and Installing a 2 5 Inch Hard Drive Into a 3 5 Inch Hard Drive Adapter 57 1 screws 2 2 3 5 inch hard drive adapter 3 2 5inch hard drive Installing A 2 5 Inch Hard Drive Into A 3 5 Inch Hard Drive Adapter A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the screw holes on the 2 5 inch hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the hard drive to the hard drive adapter Removing A Hard Drive Or A Hard Drive Adapter From A Hard Drive Carrier 1 Remove the screws from the slide rails on the hard drive carrier 2 Lift the hard drive adapter out of the hard drive carrier Figure 24 Removing and Installing a Hot Swap Hard Drive Into a Hard Drive Carri
84. em board The system board connectors are ODD1 TBU and ODD2 TBU The system can connect up to two optical drives or one optical drive with one SATA tape backup unit and one SAS tape backup unit using Dell OpenManage IT Assistant NOTE For systems configured with software RAID and installed with PowerVault RD1000 connect the PowerVault RD1000 data cable to ODD1 TBU SATA_E port and the optical drive data cable to ODD2 TBU SATA_F port on the system board respectively Close the system If applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals H applicable install the front bezel Cooling Shroud Removing The Cooling Shroud TAN CAUTION Many repairs may only be done by a certified service technician You should only perform 52 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the elec
85. empts lt x gt System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions e H System Password is not Enabled and is not locked through the Password Status option you can assign a system password e You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Entering The UEFI Boot Manager NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enables you to 36 e Add delete and arrange boot options e Access System Setup and BIOS level boot options without restarting To enter the Boot Manager 1 Turn on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using The Boot Manager Navigation Keys Key Up arrow Down arrow lt Enter gt Spacebar lt Tab gt lt Esc gt Description Moves to the previous field Moves to the next
86. entation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system Reseat the fan or the fan s power cable If the fan functions properly close the system If the problem persists see Getting Help Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If the system is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests 131 Sp Em 4 em am If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 Enter the Syste
87. eplacement SD card at the next boot By default Internal SD Card Redundancy option is set to Mirror K NOTE This option is displayed only if IDSDM is installed on the system board Embedded NIC1 amp Allows you to enable or disable Embedded NIC1 amp NIC2 By default the Embedded NIC1 amp NIC2 NIC2 option is set to Enabled OS Watchdog Timer Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Embedded Video Allows you to enable or disable the Embedded Video Controller By default the embedded Controller video controller is Enabled SR IOV Global Enable Allows you to enable or disable the BIOS configuration of Single Root UO Virtualization SR IOV devices By default the SR IOV Global Enable option is set to Disabled Memory Mapped UO Allows you to enable support for PCle devices that require large amounts of memory By above 4GB default the option is set to Enabled Slot Disablement Allows you to enable or disable available PCle slots on your system The Slot Disablement feature controls the configuration of PCle cards installed in the specified slot A CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot i
88. er 1 hard drive carrier 2 screws 4 3 hard drive 4 screw holes 4 58 Figure 25 Removing and Installing a Hard Drive Adapter Into a 3 5 Inch Hard Drive Carrier d s Sa as hard drive carrier screws 5 hard drive adapter 2 5 inch hard drive Installing A Hard Drive Or A Hard Drive Adapter Into A Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You should only perform 3 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Insert the hard drive adapter into the hard drive carrier with the connector end of the hard drive toward the back Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive is flush with the back of the hard drive carrier Attach the screws to secure the hard drive to the hard drive carrier Hard Drives Cabled Your system supports up to four 3 5 inch SAS or SATA cabled hard drives Cabled hard drives are installed in an internal hard drive bay 59 CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure NOTE Use only hard drives tha
89. erify hardware inventory Check system logs All event logging is disabled This message is displayed when all event logging has been disabled by the user If unintended re enable logging Log is full When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Backup and clear log Could not create or initialize the system event log If the system event log fails to initialize platform status and failure events are not captured Some management software do not report platform exceptions Reboot the management controller or iDRAC Cycle system input power If problem persists call support An unknown system hardware failure detected Unknown system hardware failure If the system event log failed to initialize platform status and failure events are not captured Some management software do not report platform exceptions 163 Error Code TMP0118 TMP0119 TMP0120 TMP0121 VLT0204 164 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Re configure system to the minimum supported configuration If issues persists contact support The system inlet temperature is less than the lower warning thr
90. ernaliDual SD ModU e Aisa ar casizte yuk a a a a Eaa aa se E e E a aa eaaa laa Removing An Internal Dual SD Module Installing An Internal Dual SD Module Internal SD Cad Eeer a E a a na a E a E AE Removing An Internal SD Card Installing An Internal SD Card 94 Wel 95 Removing A Processo es ceccccisccsvecccosazsccieesvcivantestevsccavestessestervevesdhuduedssevtesagessculh utes bevestod soedeaveeecavuelveawseruevnesceesed 95 Installing A LTE 97 Redundant AC Power SUV er a a a A a e Aa AEA E AEEA 98 Removing A Redundant AC Power Supp 98 Installing A Redundant AC Power Supply Removing The Power Supply Blank Installing The Power Supply Blank Replacing The Power Supply Divider ANEN Non Redundant AC Power Supply EE Removing A Non Redundant AC Power Supp Installing A Non Redundant AC Power Supp Power Distribution Board And Power Interposer Board Removing The Power Interposer Board NEEN Installing The Power Interposer Board Replacing The Power Distribution Board SyStOM oF 11i 1A AAN AAE EEEE NOE E lebt tee gege Edit AC Replacing The System Daten ANEN Control Panel Assembla i icccscccscecelisctcecsiveaveeracsssdvcevobveatssievtessvervinscacceseutstaversabsuaiecseusveusassceiersecivecdaueet etbersatiadees Removing The Control Panel Assembly Installing The Control Panel Aesembhy EEN Removing The Control angel ee a e Edel EEN Installing The Control Panel Removing The Control Panel Board For Systems With LCD Modules
91. ersists see Getting Help Troubleshooting An Optical Or Tape Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform o d sp mm P So h gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD or DVD Enter the System Setup and ensure that the integrated SATA controller and the drive s SATA port are enabled Run the appropriate diagnostic test Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove the front bezel Ensure that the interface cable is securely connected to the drive and to the controller Ensure that a power cable is properly connected to the drive Close the system 133 If the problem is not resolved see Getting Help Troubleshooting A Hard Drive A A 4 5 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety in
92. es CPU lt number gt is throttled The CPU is throttled due to thermal or power conditions Review system logs for power or thermal exceptions CPU lt number gt is absent CPU lt number is absent Check CPU Verify processor installation If present re seat the processor CPU lt number gt lt name gt voltage is outside of range CPU lt number gt lt name gt voltage is outside of range Re seat CPU Voltages outside the allowable range may damage electrical components or may cause the system to shutdown 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU lt number gt initialization error detected CPU lt number gt initialization error detected Power cycle system System BIOS was unable to initialize the processor 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU lt number gt protocol error detected CPU lt number gt protocol error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Error Code CPU0702 CPU0703 CPU0704 Me
93. eshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is less than the lower critical threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is greater than the upper warning threshold System inlet temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system inlet temperature is greater than the upper critical threshold System inlet lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system board lt name gt voltage is outside of the allowable range System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Error Code Message Information Action f 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help Warning Messages A wa
94. ety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the following components are properly installed Cooling shroud Expansion card risers if present Expansion cards Power supply s Cooling fans 129 5 6 Processor and heatsink Memory modules Hard drive carriers Hard drive backplane Ensure that all cables are properly connected Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting The System Battery A E P N CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date in the System Setup Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to
95. force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion Remove the screw connecting the LCD module to the control panel assembly and slide out the LCD module Figure 66 Removing and Installing the LCD Module 1 LCD module 2 screw 3 LCD module ZIF connector 4 LCD ZIF cable Installing The LCD Module SS oS CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align and insert the LCD module with the LCD module slot on the control panel assembly Secure the LCD module into the control panel assembly using the screw Connect the LCD ZIF cable to the LCD module ZIF connector on the control panel board NOTE The LCD module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion Install the control panel board on the control panel assembly Install the control panel assembly into the chassis Reconnect the system to its electrical outlet and turn the system on includin
96. g a ae ENEE ee See ee Een NOTE CTIE SATA Settings T ikaw dedi en aena aa ieee alain datas Boot Settings Screen Integrated DeviceS O OEO T ree t a e a raa a kes saleable ed a reae aaa eaa aaa a ara aa atetan de Serial Communications SCPE SM insvcsiseeiesjetxcaccsvvecces ac cacwasennven uge didana iadaaa tiaan aaan aaa iae System Profile Settings Screen System Security SCLEGMi s seis sevacceasssvchcedisteciedeiss staandeesiethas leas sllsveiavighiddaleldaslinla wi da aaa Eaa Misc ellan Ous S ttin E System And Setup Password Features Assigning A System And Or Setup Password Deleting Or Changing An Existing System And Or Setup Password Using Your System Password To Secure Your System 36 Operating With A Setup Password Enabled NEEN 36 Entering The UEFI Boot Manager 36 Using The Boot Manager Navigation Keys 37 Boot Manager S res iaiia aiiai iddaa aia i aaiae aa daaa a aa Daaa a iadaaa nda iaaea an VEF Boot METU e rae T a ects dell Eed Eed Embedded System Management IDRAC Settings HOM a a aer a ar a a re a a ra a ara Matai tbadedeaiidsaliueente ads Entering The iDRAC Settings Utility a Changing The Thermal Setting 3 Installing System Components Recommended Lee FLONtBeze l O ptionial ssizcsca E S eet ig eete E deer E Installing The Front Bezel Removing The Front Bezel ege ENEE ed EENS EE Eerad System Feet Tower Mode EEN Removing Te System FoEt Seege geeiert Eed SSC EE EE AE Seet Installing The System
97. g any attached peripherals If applicable install the front bezel 117 Removing The VGA Module Hack Mode A N eo P amp 118 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the control panel assembly Lift the VGA module from the securing tabs on the control panel board Remove the VGA cable from the control panel assembly _5 Figure 67 Removing and Installing the VGA Module 1 Control panel 4 securing tabs 2 2 control panel board 5 control panel assembly 3 VGA module Installing The VGA Module Hack Mode A zl ep Se Sa Ja zs CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the
98. g message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages E NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down menu if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 26 System Setup Options System Setup Main Screen K NOTE Press lt Alt gt lt F gt to reset the BIOS or UEFI settings to their default settings Menu Item System BIOS iDRAC Settings
99. g the cover H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Loosen the first screw that secures the heat sink to the system board Wait 30 seconds for the heat sink to loosen from the processor and remove the screw diagonally opposite the first screw Repeat steps 7 and 8 for the other pair of screws Lift the heat sink up from the processor and set the heat sink aside upside down thermal grease side facing up 95 96 Figure 50 Removing and Installing the Heat Sink 1 heat sink 2 captive screws 4 3 processor shield 4 standoffs 4 CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and o
100. h the wheel assembly extending off the edge of the surface Open the system Remove the cooling shroud Disconnect the external cooling fan power cable from the system board and free the power cable from the clips Remove the four screws that secure the external cooling fan to the chassis Rotate the top of the external cooling fan away from the system until the hooks are free of the slots and remove the fan Remove the external cooling fan power cable from of the system through the slot in the back of the chassis Install the cooling shroud Close the system 11 If applicable place the system upright on a flat stable surface and rotate the system feet outward 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 7 Figure 41 Removing and Installing the External Cooling Fan 1 back of the system chassis 5 upper hook 2 lower hooks 2 6 external cooling fan power cable slot 3 external cooling fan 7 external cooling fan power cable 4 screws 4 Figure 42 Cabling External Cooling Fan 1 external cooling fan power cable 2 securing clip on system board 81 3 FAN2 power connector on system board 5 external cooling fan 4 securing clip on chassis Installing The External Cooling Fan A A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product d
101. he Control Panel Board For Systems With LCD Modules SA CAUTION Many repairs may only be done by a certified service technician You should only perform N eo P ra troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the control panel assembly Remove the three screws securing the control panel board to the control panel assembly Remove the LCD ZIF cable from the LCD module ZIF connector on the control panel board K NOTE The LCD module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion Lift the control panel board away from the control panel assembly If you are replacing the control panel board in a system in rack mode remove the VGA module from the control panel board 113 l 4 Figure 64 Removing and Installing the Control Panel Board With LCD Module 1 LCD ZIF cable 4 screws 3 2 LCD module ZIF connector 5 control panel assembly 3 contro
102. he chassis and push it down until seated Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Cards Expansion Card Installation Guidelines Table 2 Supported PCI Express Expansion Cards Expansion Card Slot Processor Connection Height Length Link Width Slot Width 1 Platform Controller Hub Full Height Half Length x4 x8 2 Platform Controller Hub Full Height Full Length x1 x8 3 Processor 1 Full Height Full Length x16 x16 4 Processor 1 Full Height Full Length x4 x8 6 Processor 1 Full Height Half Length x4 x8 K NOTE Slot 5 is not applicable K NOTE Only slot 3 4 and 6 support Generation 3 PCle expansion cards E NOTE The expansion cards are not hot swappable The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority must be installed first using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order 85 Table 3 Expansion Card Installation Order Card Priority Card Type Slot Priority Maximum Allowed 1 GPU 3 1 2 External RAID 1 4 3 6 1 3 Internal RAID 6 4 3 1 1 4 10 Gb NICs 4 3 6 3 5 FC8 HBA 4 3 1 6 4 6 CNAs 4 3 1 6 4 7 1 Gb NICs 2 4 3 1 6 5 8 Non RAID 4 3 1 6 1 9 Internal t
103. he release tab on the internal cooling fan and holding the internal cooling fan by the sides slide it out in the direction of the arrow marked on the fan Figure 39 Removing and Installing the Internal Cooling Fan arrow internal cooling fan internal cooling fan power cable release tab ee GO r es Figure 40 Cabling internal Cooling Fan 1 FAN1 power connector on system board 2 internal cooling fan power cable 3 4 securing clip on system board securing clip on chassis 79 5 internal cooling fan Installing The Internal Cooling Fan A A S ER Sel Sp St ZS CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes Hold the system cooling fan by the sides with the cable end facing the bottom of the chassis A CAUTION Do not remove or install the internal cooling fan by holding the blades Align the four tabs of the internal cooling fan with the four slots on the inside of the chassis Press and slide the internal cooling fan into the slots till the release tab locks
104. he safety instructions that came with the product NOTE The control panel assembly with diagnostic indicators is supported on systems with cabled hard drives and systems with an x8 backplane Using the screw holes align the control panel board with the control panel assembly Secure the control panel board to the control panel assembly using the three screws Install the control panel assembly in the chassis Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable install the front bezel Removing The LCD Module A N eo P amp 116 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the control panel assembly Remove the control panel from the control panel assembly Remove the LCD ZIF cable from the LCD module ZIF connector on the control panel board K NOTE The LCD module connector is a ZIF zero insertion
105. he two slots on the cooling shroud are flush with the tabs on the internal cooling fan K NOTE When the cooling shroud is properly seated the chassis intrusion switch on the cooling shroud connects to the chassis intrusion switch connector on the system board Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Hard Drives Hot Swappable Your system supports one of the following configurations Up to eight 3 5 inch SAS SATA or SSD hot swappable hard drives Up to eight 2 5 inch SAS SATA or SSD hot swappable hard drives installed in 3 5 inch hard drive adapters which are then installed in the 3 5 inch hard drive carriers Up to sixteen 2 5 inch SAS SATA or SSD hot swappable hard drives ran CAUTION Before attempting to remove or install a hot swappable hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure Be aware that high capacity hard drives can take a number of hours to format NOTE All hot swappable hard drives connect to the system board through the hard drive backplane
106. he wheel assembly extending off the edge of the surface Open the system If applicable remove the PCle card holder If applicable press and disconnect the two SAS cables from the expansion card If applicable disconnect the P3 power cable from the system board From inside the system press and push out the expansion card release latch to open it Holding the card by its edge pull the card to disengage from the connector and lift the card out of the chassis If you are removing the card permanently install a filler bracket in the empty card slot K NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 10 From outside the system rotate the expansion card latch toward the system until it snaps into place 11 If applicable install the PCle card holder 12 Close the system 13 If applicable place the system upright on a flat stable surface and rotate the system feet outward 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 45 Removing and Installing the Expansion Card 1 expansion card latch 2 expansion card connector 3 expansion card Installing An Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform
107. horized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run he appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting A USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB devices go to step 7 1 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the
108. ight full length x16 PCle Gen3 card slot connected to processor Slot 4 One full height full length x4 PCle Gen3 card slot connected to processor Slot 5 Not applicable Slot 6 One full height half length x4 PCle Gen3 card slot connected to processor 800 MT s 1066 MT s 1333 MT s or 1600 MT s DDR3 registered or unbuffered Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Six 240 pin 2 GB single rank 4 GB single and dual rank 8 GB single and dual rank 16 GB dual rank and 32 GB quad rank 143 Memory UDIMMs Minimum RAM Maximum RAM RDIMMs UDIMMs Drives Hard drives Four hard drive systems Eight hard drive systems Sixteen hard drive systems Optical drive Tape drive Connectors Back NIC Serial USB Video iDRAC 7 SD vFlash Front USB 144 2 GB single rank and 4 GB single and dual rank 2 GB 192 GB 24 GB Up to four 3 5 inch internal cabled SATA nearline SAS or SAS hard drives Up to eight 3 5 inch internal hot swappable SATA nearline SAS SAS hard drives NOTE 2 5 inch drives in 3 5 inch carriers are supported for SAS SATA SSD or SAS SSD drives Up to sixteen 2 5 inch internal hot swappable SATA nearline SAS SAS SAS SSD or SATA SSD drives Up to two optional SATA DVD ROM drive or DVD RW drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch
109. into place A CAUTION Do not remove or install the internal cooling fan by holding the blades Route the internal cooling fan power cable along the side of the chassis and secure the cable using the clips Connect the internal cooling fan power cable to the FAN1 connector on the system board Replace the cooling shroud Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing The External Cooling Fan A A zl St er eS ee go 80 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface wit
110. is pressed the LCD panel on the front and the system status indicator on the back flash until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold for more than 15 seconds Item Indicator Button or Icon Description Connector 4 LCD menu buttons Allow you to navigate the control panel LCD menu 5 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on 6 LCD panel Displays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text K NOTE If the system is connected to a power source and an error is detected the LCD lights amber regardless of whether the system is turned on or off 7 Video connector Allows you to connect a VGA display to the system 8 USB connectors 2 ot Allow you to connect USB devices to the system The ports are USB 2 0 compliant 9 Optical drive 1 optional Up to two optional SATA DVD ROM drive or DVD RW 10 Optical drive 2 optional ld NOTE If your system is installed with a double width GPU card the system supports only
111. isabled erased until the system boots with the Jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 141 142 K NOTE If you assign a new system and or setup password with the jumper on pins 4 and 6 the system disables the new password s the next time it boots Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Assign a new system and or setup password Technical Specifications Processor Processor type Expansion Bus Bus type Expansion slots Memory Architecture Memory module sockets Memory module capacities RDIMMs e One Intel Xeon processor E5 2400 and E5 2400 v2 product family or e One Intel Xeon processor E5 1400 and E5 1400 v2 product family or e One Intel Pentium processor 1400 and 1400 v2 product family PCI Express Generation 3 and 2 Slot 1 One full height half length x4 PCle Gen2 card slot connected to Platform Controller Hub PCH Slot 2 One full height full length x1 PCle Gen2 card slot connected to PCH Slot 3 One full he
112. ive systems are not rackable Item Indicator Button or Icon Description Connector 1 Tape drive optional One optional 5 25 inch tape drive 2 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive Item Indicator Button or Icon Description Connector 3 Power on indicator power dn The power on indicator lights when the system power is button on The power button controls the power supply output to the system K NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 4 NMI button Q Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system documentation 5 System identification button The identification buttons on the front and back panels of the system can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front chassis and the system status indicator on the back chassis flash until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disa
113. l panel board Installing The Control Panel Board For Systems With LCD Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform o m em o 114 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Using the screw holes align the control panel board with the control panel assembly Secure the control panel board to the control panel assembly using the three screws Connect the LCD ZIF cable to the LCD module ZIF connector on the control panel board K NOTE The LCD module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion If you are replacing the control panel board in a system in rack mode install the VGA module on the control panel board Install the control panel assembly in the chassis Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals H applicable install the front bezel Removing The Control Panel Board For Systems With Diagnostic Indicators A CAUTION Many repairs may only be done by a certified service technician You sh
114. ll is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Remove the cooling shroud If there is a filler bracket in the iDRAC ports card slot remove the screw and lift the filler bracket out of the system Insert the iDRAC ports card into the connector on the system board Secure the iDRAC ports card using the screw Install the cooling shroud 91 9 Close the system 10 If applicable place the system upright on a flat stable surface and rotate the system feet outward 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Replacing An SD vFlash Card 1 Locate the SD vFlash card slot on the system 2 To remove the installed SD vFlash card push inward on the card to release it and pull the card from the card slot 2 1 Figure 48 Removing and Installing the SD vFlash Card 1 SD vFlash card 2 SD vFlash card slot 3 To install the SD vFlash card hold the card with the label side facing up and insert the contact pin end
115. m plug it into a working power source and press the power button The following section describes system conditions and possible corrective actions associated with these indicators Health Indicator Condition If the system is on and in good health the indicator lights solid blue The indicator blinks amber if the system is on or in standby and any error exists for example a failed fan or hard drive Corrective Action None required See the System Event Log or system messages for the specific issue Invalid memory configurations can cause the system to halt at startup without any video output See Getting Help 17 Hard drive Indicator Condition The indicator lights green to indicate hard drive activity Electrical Indicator Condition The indicator blinks amber if the system experiences an electrical error for example voltage out of range or a failed power supply or voltage regulator Temperature Indicator Condition The indicator blinks amber if the system experiences a thermal error for example a temperature out of range or fan failure Memory Indicator Condition The indicator blinks amber if a memory error occurs Corrective Action None required Corrective Action See the System Event Log or system messages for the specific issue If it is due to a problem with the power supply check the LED on the power supply Re seat the power supply by removing and r
116. m Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Check the memory channels and ensure that they are populated correctly Reseat the memory modules in their sockets Close the system Enter the System Setup and check the system memory setting If the problem is not resolved proceed with the next step Open the system If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module with a known good memory module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem For more information see General Memory Module Installation Guidelines Close the system As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory
117. ment Dell Remote Access Controllers at dell com support manuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system 2 Press lt F2 gt during Power on Self test POST 3 Inthe System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the following options Default Maximum Exhaust Temperature Fan Speed Offset 38 3 4 K NOTE When the User Option is set to the default Auto setting the user option cannot be modified Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields Click Back Finish Yes 39 40 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section e Key to the system keylock e 1 and 2 Phillips screwdrivers e Wrist grounding strap connected to ground Front Bezel Optional Installing The Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis 2 Press the top end of the bezel into the chassis until the bezel locks into place 3 Insert the bezel key in the keylock 4 Keeping the keylock pressed with the bezel key rotate the keylock to the locked position K NOTE
118. modules have been checked see Getting Help Troubleshooting An Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform o Sa zl sm mm RUN gt 132 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup and ensure that the USB key port is enabled from the Integrated Devices screen Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Locate the USB key and reseat it Close the system Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system If the problem is not resolved see Getting Help Troubleshooting An SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform E o gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the s
119. n Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 Message Information Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Power supply redundancy is lost The power supply tries to operate in a degraded state System Performance and power redundancy may be degraded or lost Check input power Reinstall the power supply If the issue persists see Getting Help The power supplies are not redundant Insufficient resources to maintain normal operations PSU redundancy degraded Check PSU cables The current power operational mode is non redundant because of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption The system performance degraded because power capacity has changed The system may power down or operate in a performance degraded state Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly The system performance degraded because the user defined power capacity has changed The user defined power settings have affected system operation If unintended review system configuration changes and power polic
120. nated translucent handle to show whether power is present or whether a power fault has occurred Figure 9 Redundant AC Power Supply Status Indicator 1 AC power supply status handle 22 Power Indicator Condition Pattern Not lit Power is not connected Green A valid power source is connected to the power supply and the power supply is operational Flashing amber Indicates a problem with the power supply AN CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system ZK CAUTION AC power supplies support both 220 V and 110 V input voltages When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch JN CAUTION If two power supplies are used they must be of the same type and have the same maximum output power Flashing green When hot adding a power supply this indicates that the power supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Power Indicator Codes For Non
121. ncluding any attached peripherals Processors Your system supports one of the following processors One Intel Xeon processor E5 2400 product family One Intel Xeon processor E5 1410 One Intel Pentium processor 1400 Use the procedures in this section to replace or upgrade your processor NOTE When selecting or upgrading your system configuration verify the system power consumption with the Dell Energy Smart Solution Advisor at dell com ESSA to ensure optimum power utilization Removing A Processor lv CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If you are upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system K NOTE You can update the system BIOS using the Lifecycle Controller Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals When disconnected from the power source press and hold the power button for 3 seconds to fully drain the system of stored power prior to removin
122. nd read the updates first because they often supersede information in other documents 24 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS level options The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup lt F10 gt Enters System Services which opens the Dell Lifecycle Controller 2 LC2 The Dell LC2 supports systems management features such as operating system deployment hardware diagnostics firmware updates and platform configuration using a graphical user interface The exact LC2 feature set is determined by the iDRAC license purchased For more information see the Dell LC2 documentation lt F11 gt Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration lt F12 gt Starts Preboot Execution Environment PXE boot From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security You can access the System Setup using the e Standard graphical browser which is enabled by default e Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS
123. ne ENEE 63 Installing The Hard Drive Backpnlane ENEE 69 Four Slot Hard Drive Blank AEN 70 Removing A Four Slot Hard Drive Blank 70 Installing A Four Slot Hard Drive Blank 71 System Memoire lu DI General Memory Module Installation Guideltnes ENEE 73 Mode Specitic Guidelimes veer ee EENS deed Sample Memory Configurations Removing Memory Module Installing Memory Module Cooling VIE Removing The Internal Cooling Fan 78 Installing The Internal Cooling Fan 80 Removing The External Cooling Fan ENEE 80 Installing The External Cooling Fan Internal USB Memory Key Opponall ENEE Replacing The Internal EE PCle Card Holder Optional sarsii a a a a a aa iaiaaeaia Removing The PCle Card Holder AEN Installing The PGle Card Holdet annann araneae area aeaaaee sous ad ea da aa aaa a dadaanan Expansion Carte Age aai a eaa satu a eaa ia eaa aaa aaa bene da aiaia daaa A daa aaa A Aaaa E Expansion Card Installation Guidelines GPU Card Installation Guidelnes ENEE Removing An Expansion Card ssssscssscssscssssesssescsscssscseecsescsescsensecssessseseseseseueseseceeesacesaeacueacsenseenseesaeaeseaeees Installing An Expansion Card Removing A GPU Card ege verdes svedcecuevesecrecvectbacevseseveseatusctedvad seuvseveevevtelees Installing A GPU Erde A et hehe Aere a a aa aenar a a E airaa ONETO ol aA Card EE E E E T Removing The iDRAC Ports Card Installing The iIDRAC Ports Card ENEE Replacing An SD vFlash Card ANEN Int
124. nformation see Using System Diagnostics If a problem is still indicated see Getting Help Troubleshooting Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform Sp Dm SP Soa gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the processor and heat sink are properly installed Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If a problem is still indicated see Getting Help 135 136 Using System Diagnostics If you experience a problem with your system run the system diagnostics before contacting Dell for technical assistance The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Dell Online Diagnostics Dell Online Di
125. ng off the edge of the surface Open the system Remove the PCle card holder A CAUTION Do not use excessive force when removing the cables as it can damage the connectors Disconnect the cables from the GPU card From inside the system press and push out the expansion card release latch securing the GPU card NOTE If you are removing a double width GPU card you must open the two expansion card latches securing the card Holding the card by its edge pull the card to disengage from the connector and lift the card out of the chassis Install the filler brackets if you are not replacing the GPU card NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system From outside the system rotate the expansion card latch es toward the system until it snaps into place Install the PCle card holder Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 46 Removing and Installing the GPU Card GPU card double width SLI data connector 6 pin GPU card power connector 8 pin GPU card power connector x16 connector expansion card latches 2 Een EE Ce IS Installing A GPU Card A CAU
126. ns to configure the system security settings like system password setup password TPM security and so on It also enables or disables support for local BIOS update the power and NMI buttons on the system Displays options to change the system date time and so on System Information Screen Menu Item System Model Name Description Displays the system model name 27 Menu Item System BIOS Version System Service Tag System Manufacturer System Manufacturer Contact Information Description Displays the BIOS version installed on the system Displays the system Service Tag Displays the name of system manufacturer Displays the contact information of the system manufacturer Memory Settings Screen Menu Item System Memory Size System Memory Type System Memory Speed System Memory Voltage Video Memory System Memory Testing Memory Operating Mode Node Interleaving Description Displays the amount of memory installed in the system Displays the type of memory installed in the system Displays the system memory speed Displays the system memory voltage Displays the amount of video memory Specifies whether system memory tests are run during system boot Options are Enabled and Disabled By default the System Memory Testing option is set to Disabled Specifies the memory operating mode The options available depending on the memory configuration of your system are Optimizer Mode Advanced ECC M
127. ntation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Reseat the power supply by removing and reinstalling it NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly 2 Ifthe problem persists see Getting Help Troubleshooting Cooling Problems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed e Acooling fan is removed or has failed e The expansion card installation guidelines have not been followed Troubleshooting Cooling Fans A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docum
128. ntil all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Predicted drive failure Drive failed Drive rebuilding Drive online 19 Drive Status Condition Indicator Pattern RAID Only Blinks green three Rebuild aborted seconds amber three seconds and off six seconds Back Panel Features And Indicators 11 Figure 7 Back Panel Features and Indicators 20 Item Indicator Button or Icon Description Connector Power supplies PSU1 and Redundant power Up to two 495 W or 750 W AC PSU2 o supply redundant power supplies Non redundant One 350 W non redundant AC power supply power supply K NOTE Non redundant power supply is supported in systems with cabled hard drives and systems with an x8 backplane 2 PCle expansion card slots Allow you to connect up to five full height PCle expansion 5 cards 3 vFlash media card slot W Allows you to insert a vFlash media card 4 iDRAC7 Enterprise port Dedicated management port K NOTE The port is available for use only if the iDRAC7 Enterprise license is installed on your system 5 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flash until one of the buttons is pressed again Press to toggl
129. ocumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Remove the cooling shroud Route the external cooling fan power cable into the system through the slot at the back of the chassis Align and insert the two lower hooks on the external cooling fan into the corresponding slots on the back of the chassis Rotate the top of the external cooling fan toward the chassis till the upper hook locks into place Use the four screws to secure the external cooling fan to the chassis Secure the external cooling fan power cable using the clips inside the chassis Connect the external cooling fan power cable to the FAN2 connector on the system board Install the cooling shroud Close the system H applicable place the system upright on a flat stable surface and r
130. ode Mirror Mode Spare Mode Spare with Advanced ECC Mode and Dell Fault Resilient Mode By default the Memory Operating Mode option is set to Optimizer Mode K NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration K NOTE The Dell Fault Resilient Mode establishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled Processor Settings Screen Menu Item Logical Processor QPI Speed 28 Description Allows you to enable or disable logical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled Allows you to set the QuickPath Interconnect data rate settings By default the QPI Speed option is set to Maximum data rate Menu Item Alternate RTID Requestor Transaction ID Setting Virtualiz
131. of the card into the SD vFlash card slot K NOTE The slot is keyed to ensure correct insertion of the card 4 Press inward on the SD vFlash card to lock it into the slot Internal Dual SD Module NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup the information is replicated from one SD card to another Removing An Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform 92 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Locate the internal dual SD module on the system board oon em e If applicable remove the SD card s Pull out the internal dual SD module from the system board Close the system If applicable place the system upright
132. of the system extending off the edge of the surface 3 If applicable remove the system feet 4 Align the two retention hooks on the back wheel assembly unit with the two slots on the base of the chassis and insert the hooks into the slots 5 Offset the back wheel assembly slightly to the back of the system and secure the unit in place using a single screw 6 Align the two retention hooks on the front wheel assembly with the two slots on the base of the chassis and insert the hooks into the slots 7 Offset the front wheel assembly slightly to the front and secure the unit in place using a screw 8 Using two screws install the support unit on the base of the chassis 9 Place the system upright on a sturdy stable surface Opening And Closing The System WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not operate the system
133. of two single or dual rank RDIMMs can be populated in a channel e Populate all sockets with white release tabs first and then black e Populate the sockets by highest rank count in the following order first in sockets with white release levers and then black For example if you want to mix quad rank and dual rank DIMMs populate quad rank DIMMs in the sockets with white release tabs and dual rank DIMMs in the sockets with black release tabs e Memory modules of different sizes can be mixed provided that other memory population rules are followed For example 2 GB and 4 GB memory modules can be mixed e Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines e f memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration Mode Specific Guidelines The allowable configurations depend on the memory mode selected K NOTE x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features However all guidelines for specific RAS features must be followed x4 DRAM based DIMMs retain Single Device Data Correction SDDC in either memory optimized independent channel or Advanced ECC modes x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC The following sections provide a
134. on gt Power cycle system The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory spare redundancy is lost Check memory device at location lt ocatiom Memory spare lost on lt ocation gt Power cycle system Memory sparing is no longer available Re seat the memory modules If the issue persists see Getting Help Correctable memory error logging disabled for a memory device at location lt ocation gt SBE log disabled on lt ocation gt Re seat memory Errors are being corrected but no longer logged Review system logs for memory exceptions Reinstall memory at location lt ocation A bus time out was detected on a component at bus bus device lt device gt function lt func gt System performance may be degraded The device has failed to respond to a transaction Cycle input power update component drivers if device is removable reinstall the device An UO channel check error was detected 1 0 channel check error detected Power cycle system Cycle input power update component drivers if device is removable reinstall the device A PCI parity error was detected on a component at bus lt bus gt device lt device gt function lt func gt PCI parity error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded PCI de
135. only if you are installing a second power supply If you are installing a second power supply remove the power supply blank in the bay by pulling outward on the blank Figure 53 Removing and Installing the Power Supply Blank 1 power supply blank Installing The Power Supply Blank E NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place 100 Replacing The Power Supply Divider A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Remove the redundant power supply module s or power supply blank as applicable Remove the screw securing the power supply divider to the chassis Slide out the power supply divider and rotate clockwise to free the tabs on the power supply divider from the slots of the power supply unit cage Slide the power supply divider out of the chassis Align the tabs of the new power s
136. onsibility of the customer Air Filtration Data center air filtration as defined by ISO Class 8 per pane i a Wes E NOTE Applies to data center environments only Air PRESSE SSC filtration requirements do not apply to IT equipment E NOTE Air entering the data center must have designed to be used outside a data center in MERV11 or MERV13 filtration environments such as an office or factory floor Conductive Dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE Applies to data center and non data center p environments Corrosive Dust e Air must be free of corrosive dust NOTE Applies to data center and non data center Residual dust present in the air must have a environments deliquescent point less than 60 relative humidity Gaseous Contamination K NOTE Maximum corrosive contaminant levels measured at lt 50 relative humidity Copper Coupon Corrosion Rate lt 300 month per Class G1 as defined by ANSI ISA71 04 1985 Silver Coupon Corrosion Rate lt 200 A month as defined by AHSRAE TC9 9 147 148 System Messages LCD Messages K NOTE Applicable only if your system has an LCD display The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation NOTE If your system fails to boot press the
137. op once the screw is seated The screw tension should be no more than 6 in lb 6 9 kg cm Install the cooling shroud Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration Run the system diagnostics to verify that the new processor operates correctly Redundant AC Power Supply Your system supports up to two 495 W or 750 W redundant AC power supplies When two identical power supplies are installed the power supply configuration is redundant 1 1 In redundant mode power is supplied to the system equally from both power supplies to maximize efficiency When only one power supply is installed the power supply configuration is non redundant 1 0 Power is supplied to the system only by the single power supply K NOTE If two power supplies are used they must be of the same type and have the same maximum output power K NOTE Redundant power supplies are supported on systems with hot swappable hard drives only NOTE When selecting or upgrading your system configuration verify the system power consumption with the Dell Energy Smart Solution Advisor at dell com ESSA to ensure optimum power utilization Removing A Redundant AC Power Sup
138. ors 6 Remove the control panel cable and if applicable the VGA module cable from the control panel assembly f NOTE Ensure that the control panel cable and if applicable the VGA module cable does not slip back into the chassis 6 5 Figure 58 Removing and Installing the Control Panel assembly With an LCD Module in a Tower Mode System 1 LCD module ZIF connector 2 control panel assembly connector 108 3 control panel assembly cable connector 6 control panel 4 screw 5 control panel assembly Figure 59 Removing and Installing the Control Panel Assembly With Diagnostic Indicators in a Tower Mode System 1 control panel board 2 control panel assembly connector 3 control panel assembly cable connector 4 screw 109 Figure 60 Removing and Installing the Control Panel Assembly in a Rack Mode System LCD module ZIF connector 6 screw VGA module connector 7 control panel board VGA module cable connector 8 VGA module control panel assembly connector 9 control panel assembly cable connector control panel for rack mode K Zar No 7 If you are replacing the control panel assembly remove the information tag by following the steps below a Locate the tabs on the information tag b Use a flat screwdriver to press the tabs on the tag one at a time c Pull the information tag out of the slot to remove it from the control panel assembly E NOTE Retain the information tag for replacement in the new
139. otate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal USB Memory Key Optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup E 82 NOTE To locate the internal USB connector INT USB on the system board see System Board Connectors Replacing The Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform O em N aS amp troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a stu
140. ould only perform SS En JS S troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The control panel assembly with diagnostic indicators is supported on systems with cabled hard drives and systems with an x8 backplane If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the control panel assembly Remove the three screws securing the control panel board to the control panel assembly Lift the control panel board away from the control panel assembly Figure 65 Removing and Installing the Control Panel Board With Diagnostic Indicators 1 control panel board 2 screws 3 3 control panel assembly 115 Installing The Control Panel Board For Systems With Diagnostic Indicators A E e E E eg CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow t
141. our product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 120 A CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to Sp Ep 4 e create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Unpack the new system board assembly AN CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Using the system board holders lower the system board into the chassis while aligning the guiding slot on the system board with the tab in the chassis NOTE The guiding slot on the system board is located on the edge of the system board and near the memory modules Push the system board towards the back of the chassis until the system board clicks into place Secure the system board to the chassis using the eleven screws K NOTE It is recommended that you install screws from diagonally opposite corners Install the following as applicable a heatsink and processor b memory modules c internal dual SD module d internal USB key e exp
142. ply TAN CAUTION Many repairs may only be done by a certified service technician You should only perform 98 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION The system requires at least one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on K NOTE For systems in rack mode you may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Disconnect the power cable from the power source Remove the power cables from the cable strap of the power supply that you intend to remove Disconnect the power cable from the power supply P bo b gt Press the release latch and slide the power supply out of the chassis Figure 52 Removing and Installing a Redundant AC Power Supply connector 1 2 redundant AC power supply 3 release latch 4 power supply handle Installing A Redundant AC Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authori
143. ponent failure Running The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller L i CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F11 gt 2 Use the up and down arrow keys to select System Utilities Launch Dell Diagnostics 137 The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System Diagnostic Controls Menu Configuration Results System Health Event Log Description Displays the configuration and status information of all detected devices Displays the results of all tests that are executed Provides the current overview of the system performance Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the De Enhanced Pre boot System Assessment User Guide at dell com support manuals 138 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password see Disabling A Forgotten Password Table 4 System Board Jumper Settings Jumper PWRD_EN NVRAM_CLR N oO ojla 2 4 6 default
144. rdy stable surface with the wheel assembly extending off the edge of the surface Open the system Locate the USB connector INT USB or the USB key on the system board If applicable remove the USB key Insert the new USB key into the USB connector Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and verify that the USB key is detected by the system Figure 43 Replacing the Internal USB Key 1 USB key 83 2 USB connector PCle Card Holder Optional Removing The PCle Card Holder A CAUTION Many repairs may only be done by a certified service technician You should only perform en eo P amp 84 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy s
145. removable media storage device One optional 5 25 inch tape drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media storage device Two 10 100 1000 Mbps 9 pin DTE 16550 compatible Six 4 pin USB 2 0 compliant 15 pin VGA One iDRAC 7 port One SD vFlash card slot Two 4 pin USB Host Connectors Video Internal USB Internal Dual SD Module Video Video type Video memory Expanded Operating Temperature 15 pin VGA for systems in rack mode only One 4 pin USB 2 0 compliant Two optional flash memory card slots with the internal SD module E NOTE One card slot is dedicated for redundancy Integrated Matrox G200 16 MB shared K NOTE When operating in the expanded temperature range system performance may be impacted K NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log lt 10 of annual operating hours lt 1 of annual operating hours Expanded Operating Temperature Restrictions 5 C to 40 C at 5 to 85 RH with 26 C dew point K NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per
146. rning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 165 166 10 Getting Help Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1
147. roved uncorrectable multi bit failure protection In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines e Memory sockets A1 and A4 are disabled and you can populate DIMMs in memory sockets A2 A3 A5 and Ap e DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black release tabs For example DIMMs installed in sockets A2 and A3 must be identical Sample Memory Configurations The following table shows sample memory configurations for a single processor configuration that follow the appropriate memory guidelines stated in this section K NOTE 16 GB quad rank RDIMMs are not supported K NOTE 1R and 2R in the following tables indicate single and dual rank DIMMs respectively Table 1 Memory Configurations System Capacity in DIMM Size in GB Number of DIMMs DIMM Rank DIMM Slot Population GB Organization and Frequency 2 2 1 1R x8 1333 MT s A1 1R x8 1600 MT s 4 2 2 1R x8 1333 MT s A1 A2 1R x8 1600 MT s 8 2 4 1R x8 1333 MT s A1 A2 A3 A4 74 G Sei Capacity in DIMM Size in GB Number of DIMMs DIMM Rank DIMM Slot Population B 24 48 96 128 192
148. rrors By default the Report Keyboard Errors field is set to Report F1 F2 Prompt on Error Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled System And Setup Password Features You can create a system password and a setup password to secure your system To enable creation of the system and setup password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter before you can boot your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system a CAUTION The password features provide a basic level of security for the data on your system Za CAUTION Anyone can access the data stored on your system if the system is running and unattended E NOTE Your system is shipped with the system and setup password feature disabled 34 Assigning A System And Or Setup Password E NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System Board Jumper Settings You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the Password Status is
149. s disabled both the Option ROM and UEFI driver are disabled Serial Communications Screen Menu Item Description Serial Communication Allows you to select serial communication devices Serial Device 1 and Serial Device 2 in the BIOS BIOS console redirection can also be enabled and the port address used can be specified By default Serial Communication option is set to On without Console Redirection 31 Menu Item Serial Port Address External Serial Connector Failsafe Baud Rate Remote Terminal Type Redirection After Boot Description Allows you to set the port address for serial devices By default the Serial Port Address option is set to Serial Device 1 COM2 Serial Device 2 COM1 NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Allows you to associate the external serial connector to serial device 1 serial device 2 or remote access device By default the External Serial Connector option is set to Serial Device NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed By def
150. seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device Fault detected on drive lt number gt Fault detected on drive lt number gt Check drive The controller detected a failure on the disk and has taken the disk offline Remove and re seat the failed disk If the issue persists see Getting Help Drive lt number gt is removed from disk drive bay lt bay gt 157 Error Code PST0128 PST0129 PSU0001 PSU0002 PSU0003 158 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Drive lt number gt removed from disk drive bay lt bay gt Check drive The controller detected that the drive was removed Verify drive installation Re seat the failed drive If the issue persists see Getting Help No memory is detected No memory is detected Inspect memory devices System BIOS was unable to detect memory in the system Re seat the memory modules If the issue persists see Getting Help Memory is detected but is not configurable Memory is detected but is not configurable Check memory devices System BIOS detected memory but was unable to configure the memory for system operation
151. sert the hard drive carrier into the hard drive slot until the carrier connects with the backplane Close the hard drive carrier handle to lock the hard drive in place 55 Removing A 2 5 Inch Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 If installed remove the front bezel 2 Press the release button and slide the hard drive blank out until it is free of the hard drive slot Figure 21 Removing and Installing a 2 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 2 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A 3 5 Inch Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed remove the front bezel 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the hard drive slot 56 Figure 22 Removing and Installing a 3 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 3 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bez
152. ssage Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system Pn P IN If the issue persists see Getting Help CPU bus parity error detected CPU bus parity error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system E P ON If the issue persists see Getting Help CPU bus initialization error detected CPU bus initialization error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system oP ta ba If the issue persists see Getting Help CPU lt number gt machine check error detected CPU lt number gt machine check error detected Power cycle system S
153. stem BIOS screen Press lt Esc gt again and a message prompts you to save the changes E NOTE Password protection does not take effect until the system reboots Deleting Or Changing An Existing System And Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter System Setup press lt F2 gt immediately after a power on or restart 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 Inthe System BIOS Screen select System Security and press lt Enter gt The System Security screen is displayed 35 In the System Security screen verify that Password Status is Unlocked 5 Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt 6 Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt K NOTE If you change the System and or Setup password a message prompts you to re enter the new password If you delete the System and or Setup password a message prompts you to confirm the deletion 7 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a mess
154. structions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press lt F10 gt during system startup to run the Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Lifecycle Controller documentation or online help for information on RAID configuration b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system and enter the System Setup Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified
155. system enter the System Setup and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 127 7 Power down all attached USB devices and disconnect them from the system 8 Restart the system and if your keyboard is functioning enter the System Setup Verify that all USB ports are enabled on the Integrated Devices screen in the System Setup options If your keyboard is not functioning you can also use remote access If the system is not accessible reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings 9 Reconnect and power on each USB device one at a time 10 If a device causes the same problem power down the device replace the USB cable with a known good cable and power up the device If all troubleshooting fails see Getting Help Troubleshooting A Serial I O Device 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable with a known good cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn onthe
156. system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset integrated Dell Remote Access Controller iDRAC if not disabled in F2 iDRAC setup press and hold for more than 15 seconds 7 LCD menu buttons Allow you to navigate the control panel LCD menu 8 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on 9 LCD panel Displays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and displays an error code followed by descriptive text K NOTE If the system is connected to a power source and an error is detected the LCD lights amber regardless of whether the system is turned on or off 10 USB connectors 2 w Allow you to connect USB devices to the system The ports are USB 2 0 compliant 11 Hard drives Your system supports one of the following configurations e Up to eight 3 5 inch hot swappable hard drives e Up to eight 2 5 inch hot swappable hard drives installed in the 3 5 inch hard drive carriers 11 Item Indicator Button or Icon Description Connector e Up to sixteen 2 5 inch hot swappable hard drives Figure 3 Front Panel Features and Indicators 3 5 Inch Cabled Hard Drive Chassis K NOTE Cabled hard dr
157. system and or applications may fail as a result Re seat the memory modules If the issue persists see Getting Help Unsupported memory configuration check memory device at location lt ocatiom Unsupported memory configuration Check memory lt ocation gt The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt Correctable memory error rate exceeded for lt ocation gt Re seat memory The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory mirror redundancy is lost Check memory device at location s lt ocation gt 155 Error Code MEM1208 MEM8000 PC11302 PC1I1304 PC11308 156 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Action Message LCD Message Details Memory mirror lost on lt ocati
158. t Settings One Time Boot 30 system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled Allows you to enable or disable BIOS Boot options K NOTE This option is enabled only if the boot mode is BIOS Allows you to enable or disable UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE By default the UEFI PXE boot protocol is set to IPv4 K NOTE This option is enabled only if the boot mode is UEFI Allows you to enable or disable a one time boot from a selected device Integrated Devices Screen Menu Item Description User Accessible USB Allows you enable or disable the user accessible USB ports Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports By default the User Accessible USB Ports option is set to All Ports On Internal USB Port Allows you to enable or disable the internal USB port By default the Internal USB Port option is set to On Internal SD Card Port Enables or disables the system s internal SD card port By default Internal SD Card Port option is set to On K NOTE This option is displayed only if IDSDM is installed on the system board Internal SD Card If set to Mirror mode data is written on both SD cards If any one of the SD card fails data is Redundancy written to the active SD card Data from this card is copied to the r
159. t have been tested and approved for use with your system Removing The Internal Hard Drive Bay A CAUTION Many repairs may only be done by a certified service technician You should only perform eo mm P Za 60 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Disconnect the data and power cable s from the hard drive s Loosen the two captive screws securing the internal hard drive bay to the chassis Lift the internal hard drive bay up and out of the chassis Figure 26 Installing and Removing the Internal Hard Drive Bay 1 cabled hard drives 4 2 captive screws 2 3 internal hard drive bay Installing The Internal Hard Drive Bay Bai CAUTION Many repairs may only be done by a certified service technician You should only perform oS aN gt tro
160. t to Auto Auto enables BIOS support for the device attached to SATA port B Off disables BIOS support for the device By default Port B is set to Auto Auto enables BIOS support for the device attached to SATA port C Off disables BIOS support for the device By default Port C is set to Auto Auto enables BIOS support for the device attached to SATA port D Off disables BIOS support for the device By default Port D is set to Auto Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device By default Port E is set to Auto Auto enables BIOS support for the device attached to SATA port F Off disables BIOS support for the device By default Port F is set to Auto Boot Settings Screen Menu Item Boot Mode Description Allows you to set the boot mode of the system AN CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature If this field is enabled and the BIOS Boot Settings UEFI Boo
161. table surface with the wheel assembly extending off the edge of the surface Open the system Press the tabs and pull the PCle card holder from the chassis Lift the PCle card holder out of the chassis Close the system H applicable place the system upright on a flat stable surface and rotate the system feet outward If applicable reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 44 Removing and Installing the PCle Card Holder 1 slots 2 2 tabs 2 3 PCle card holder Installing The PCle Card Holder A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Align the PCle card holder with the slots on t
162. tates and other countries Oracle is a registered trademark of Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware vMotion vCenter vCenter SRM and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries IBM is a registered trademark of International Business Machines Corporation 2013 11 Rev A04 Contents 1 Ab t Eet Front Panel Features And Indicators Tower Mode Front Panel Features And Indicators Rack Mode EEN LCD Panel E E A EE E E lu TT Geo Mentgen E ce Ae hetten Eechen deeg del eebe VUE UE Diagnostic Indie ators Hard Drive Indicator Patterns Back Panel Features And Indieators ENEE 20 NIG dig ator pl ee ee egene dee Eet EE E ere ee ER Power Indicator Codes For Redundant Power Supphy EE 22 Power Indicator Codes For Non Redundant Power Supp 23 Other Information You May Nee 24 2 Using The System Setup And Boot Manager see 25 Choosing The System Boot ModE a a aE aa ae aae Aea aea aa e r raa aae eaa aa e aaa deiat aeaa 25 Entering System SETUD tee ra aa a aa r aara EA E ee Seed 26 Responding To Error Messages AEN 26 Using The System Setup Navigation Keys 26 System Setup Uptions System Setup Main Screen System BIOS Sore eG E System Information Screen Memor Settings OO AE eege Ze
163. tem that secure the system top cover to the system chassis b Slide the top panel toward the back of the system until the panel hooks clear the chassis slots c Rotate the free side of the panel outward about 15 degrees and pull the panel clear of the system Figure 69 Removing and Installing The System Top Cover 1 system top cover 2 screws 3 Remove the control panel assembly from the chassis Remove the control panel for tower mode from the control panel assembly Install the VGA module on the control panel assembly Install the control panel for rack mode Install the control panel assembly into the chassis To attach the rack ears follow the steps below a Align the three screw holes on the right rack ear with the screw holes on the right side of the rack system b Install the three screws using a 2 Phillips screwdriver c Repeat step a and step b to install the left rack ear Ze Ss w 2 I amp kl b ULM MALL Figure 70 Removing and Installing the Rack Ears 1 front panel 2 rack ears 2 3 screws for each rack ear 3 12 Close the system Rack Installation To install the system in a rack see the system s Rack Installation Guide 125 126 Troubleshooting Your System Safety First For You And Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as aut
164. to the system in the tower mode The wheel assembly consists of the following 43 e Wheel assembly units front and back e Two screws for the wheel assembly units e Support unit with two screws Removing The Wheel Assembly 1 Lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface 2 Remove the two screws securing the support unit to the base of the chassis and pull out the support unit 3 Remove the screw securing the front wheel assembly unit to the base of the chassis 4 Offset the front wheel assembly unit slightly to the back of the system to release the retention hooks and pull out the front wheel assembly unit 5 Remove the screw securing the back wheel assembly unit to the base of the chassis 6 Offset the back wheel assembly unit slightly to the front of the system to release the retention hooks and pull out the back wheel assembly unit 7 If you are not replacing the wheel assembly install the system feet 8 Place the system on a sturdy stable surface and if applicable rotate the system feet outward 1 2 Figure 13 Removing and Installing the Wheel Assembly 1 support unit 4 wheel assembly unit 2 2 screws for support unit 2 5 screws for wheel assembly 2 3 slots on base of the tower 4 44 Installing The Wheel Assembly 1 If applicable rotate the system feet inward 2 Lay the system on its side on a sturdy stable surface with the base
165. trical outlet and peripherals 2 If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface 3 Open the system 4 Lift the cooling shroud away from the system Figure 19 Removing and Installing the Cooling Shroud 1 cooling shroud 5 chassis intrusion switch connector on the 2 chassis intrusion switch system board 3 slots 2 4 tabs on the system cooling fan 2 Installing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 53 A CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes E NOTE For proper seating of the cooling shroud in the system chassis ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing clips Align the two slots on the cooling shroud with the tabs on the internal cooling fan Lower the cooling shroud into the chassis until t
166. ty must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off Allows you to enable or disable the power button on the front of the system By default the Power Button option is set to Enabled 33 Menu Item Description NMI Button Allows you to enable or disable the NMI button on the front of the system By default the NMI Button option is set to Disabled AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system By default the AC Power Recovery option is set to Last AC Power Recovery Allows you to set how the system supports staggering of power up after AC power is restored Delay to the system By default the AC Power Recovery Delay option is set to Immediate User Defined Delay Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery 60s to 240s Delay is selected Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On E NOTE This field does not apply to 84 key keyboards Report Keyboard Allows you to set whether keyboard related error messages are reported during system boot E
167. ubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the internal hard drive bay with the tabs on the chassis and slide the internal hard drive bay into the chassis Secure the internal hard drive bay to the chassis using the two captive screws Connect the data and power cable s to the hard drive s Close the system Place the system upright on a flat stable surface and if applicable rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing A Cabled Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform Sp So ie 21 Ps S troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface
168. ult the DCU IP Prefetcher option is set to Enabled Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consumption By default the option is set to Disabled Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Specifies if the processor s support 64 bit extensions Displays the maximum core frequency of the processor Displays the bus speed of the processors NOTE The processor bus speed option displays only when both the processors are installed K NOTE The following settings are displayed for each processor installed in the system Displays the family model and stepping of the processor as defined by Intel Displays the brand name reported by the processor Displays the total L2 cache Displays the total L3 cache Displays the number of cores per processor 29 SATA Settings Screen Menu Item Embedded SATA PortA Port B Port C Port D Port E Port F Description Allows the embedded SATA to be set to Off ATA AHCI or RAID modes By default the Embedded SATA option is set to AHCI Auto enables BIOS support for the device attached to SATA port A Off disables BIOS support for the device By default Port A is se
169. upply divider with the slots of the power supply unit cage Rotate the power supply divider counter clockwise and slide it in until the power supply divider is seated in the slots of the power supply unit cage Secure the power supply divider to the chassis using the screw Install the redundant power supply module s or power supply blank as applicable 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 3 2 Figure 54 Removing and Installing the Power Supply Divider 1 power supply divider 2 tabs 4 101 3 screw Non Redundant AC Power Supply Your system supports a non redundant 350 W AC power supply E E NOTE Non redundant power supply is supported in systems with cabled hard drives and systems with an x8 backplane NOTE When selecting or upgrading your system configuration verify the system power consumption with the Dell Energy Smart Solution Advisor at dell com ESSA to ensure optimum power utilization Removing A Non Redundant AC Power Supply A eon FP ro 102 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that cam
170. ut from under the tab Rotate the lever 90 degrees upwards Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor 6 Figure 51 Removing and Installing a Processor 1 socket release lever 5 socket keys 2 2 processor 6 notch 3 processor shield 4 Z F socket NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the edges of the processor Installing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform 2 3 4 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If you are upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system E NOTE You can update the system BIOS using the Lifecycle Controller
171. vice may fail to operate or system may fail to operate Error Code PC11320 PCI1342 PCI1348 PCI1360 PDR0001 PDR1016 Message Information Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at bus lt bus gt device lt device gt function lt func gt Bus fatal error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus time out was detected on a component at slot lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A PCI parity error was detected on a component at slot lt number PCI parity error on slot number Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at slot lt number gt Bus fatal error on slot lt number gt Re
172. vided Ensure that installation of the equipment into any other rack complies with all applicable standards Dell disclaims all liability and warranties with respect to combinations of equipment with any other rack Before installing your equipment in a rack install all front and side stabilizers Failure to install stabilizers can allow the rack to tip over Always load from the bottom up and load the heaviest items first Do not overload the AC power supply branch circuit that provides power to the rack Do not stand or step on any components in the rack Preparing A System For Conversion From Tower Mode To Rack Mode You require the following items to convert your system from tower to rack mode Rack ears left and right with three screws each VGA module Control panel for rack mode 2 Phillips screwdriver Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface H applicable remove the system feet or wheel assembly 123 124 Open the system Remove the system top cover by following the steps below a Using a 2 Phillips screwdriver remove the three screws on the side of the sys
173. without the cover for a duration exceeding five minutes Opening The System E NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy surface with the wheel assembly extending off the edge of the surface 3 Using a screwdriver rotate the latch release lock on the system cover counter clockwise to the unlocked position 4 Press the cover release latch and lift the cover away from the system 45 Figure 14 Opening and Closing the System 1 cover release latch 2 latch release lock 3 system cover 4 system feet 4 Closing The System 1 Seo P Fa ba Ensure that all internal cables are connected and placed out of the way and that no tools or extra parts are left inside the system Place the bottom edge of the system cover into the corresponding slots of the system chassis Lower the system cover onto the chassis Press the latch end of the system cover into the chassis until the latch locks into place Turn the latch release lock clockwise to the locked position H applicable place the system upright on a flat
174. y The system halted because system power exceeds capacity System power demand exceeds capacity System halted The system halted because system power exceeds capacity Review system configuration upgrade power supplies or reduce system power consumption Failure detected on Removable Flash Media lt name gt Removable Flash Media lt name gt failed Check SD Card 161 Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 162 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Action An error was reported during a SD card read or write Reseat the flash media If the problem persists see Getting Help Removable Flash Media lt name gt is write protected Removable Flash Media lt name gt is write protected Check SD Card The card is write protected by the physical latch on the SD card A write protected card cannot be used If unintended remove the media and disable write protection Internal Dual SD Module redundancy is lost Internal Dual SD Module redundancy is lost Check SD Card Either one or both the SD cards are not functioning properly See Getting Help Internal Dual SD Module lt name gt is absent Internal Dual SD Module lt name gt is absent Check SD Card
175. y attached peripherals and disconnect the system from the electrical outlet and peripherals ZK CAUTION To prevent damage to the power interposer board you must remove the power supply module s or power supply blank from the system before removing the power interposer board or power distribution board Remove the power supply module s or power supply blank from the back of the chassis H applicable rotate the system feet inward and lay the system on its side on a flat stable surface NOTE For systems installed with the wheel assembly ensure that you lay the system on a sturdy stable surface with the wheel assembly extending off the edge of the surface Open the system Disconnect the power cables from the hard drive backplane and the system board NOTE If applicable remove the expansion card to enable removing the P3 power cable from the system board Remove the four screws securing the power distribution board to the chassis Press the release latch on the power interposer board to release the power interposer board from the hooks on the power supply unit cage Lift the power interposer board along with the power distribution board up and out of the chassis 12 11 Figure 56 Removing and Installing the Power Interposer Board and the Power Distribution Board PR era e power distribution board slots on power interposer board 4 GPU power connector power interposer board hooks 4 release latch P6 cable conne
176. y is operating properly Enter the correct time and date in the System Setup Time and Date fields Exit the System Setup Control Panel Assembly The control panel assembly consists of the following Control panel board Control panel with LCD module or diagnostic indicators VGA module For systems in rack mode only 107 The control panel assembly with diagnostic indicators is supported on systems with cabled hard drives and systems with an x8 backplane The control panel assembly with LCD module is supported on systems with hot swappable hard drives only Removing The Control Panel Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the screw on the side of the chassis that secures the control panel assembly to the chassis 5 Slide the control panel assembly out of the chassis CAUTION Do not use excessive force when removing the control panel cable as it can damage the connect
177. you remove them from the system board and the drive You must route these cables properly when you replace them to prevent them from being pinched or crimped To remove the drive push the release latch towards the bottom of the system Slide the drive out of the system until it is free of the drive bay K NOTE If the drive is being permanently removed install a blank in the slot K NOTE Filler brackets must be installed over empty optical drive or tape drive slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system H applicable install the front bezel H applicable place the system upright on a flat stable surface and rotate the system feet outward Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 49 2 Figure 17 Removing and Installing the Optical Drive or Tape Drive 1 optical drive 2 tape drive 3 release latch 50 Figure 18 Cabling Optical Drive and Tape Drive SS S a ONS connector for power cable extension mini SAS connector on PERC card ODD2 TBU connector on system board ODD1 TBU connector on system board power connector on x8 backplane SAS tape drive data power connector 7 optical drive power connector optical drive2 data connector 9 optical drivel power connector 10 optical drivel data connector 5
178. ystem event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system 153 Error Code FANO0000 FANO001 FAN1201 HWC1001 HWC2003 HWC2005 154 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details 5 If the issue persists see Getting Help Fan lt number gt RPM is less than the lower warning threshold Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan lt number gt RPM is less than the lower critical threshold Fan lt number gt RPM is outside of range Check fan Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan redundancy is lost Fan redundancy is lost Check fans Fan has failed Remove and reinstall failed fans or install additional fans The lt name gt is absent The lt name gt is absent Check hardware The absent device may be necessary for proper operation System functionality may be degrade
179. zed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Verify that both the power supplies are the same type and have the same maximum output power K NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE The systems configured in rack mode re latch the cable management arm if you unlatched it For information about the cable management arm see the system s rack documentation 99 4 Connect the power cable to the power supply and plug the cable into a power outlet A CAUTION When connecting the power cable secure the cable with the cable strap NOTE When installing hot swapping or hot adding a new power supply allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator or handle turns green to signify that the power supply is functioning properly Removing The Power Supply Blank CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank

DELL PowerEdge T320

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