Alienware Alpha
Contents
1. 50 3 Lift the processor off the processor socket 1 release lever 3 processor cover 5 processor 2 4 tab processor socket 51 Replacing the Processor A A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance CAUTION If either the processor or the heat sink is replaced use the thermal grease provided in the kit to make sure that thermal conductivity is achieved Procedure 52 Make sure that the release lever on the processor socket is fully extended and the processor cover is fully open CAUTION Position the processor correctly in the processor socket to avoid permanent damage to the processor Align the notches on the processor with the tabs on the processor socket Align the pin 1 corner on the processor with the pin 1 corner on the processor socket and then place the processor in the processor socket CAUTION Make sure that the processor cover notch is positioned underneath the alignment post When the processor is fully seated in the socket close the processor cover 5 Pivotthe release lever down and place it under the tab on the processor cover 1 process2. Components 82 2 ou 50 7 8 9 Remove the jumper plug 1 jumper plug 2 password jumper CLEAR PASSWORD Replace the processor fan Replace the top cover Replace the base cover Turn on your computer and wait till the operating system is completely loaded Shut down your computer Remove the base cover Remove the top cover 10 Remove the processor fan 83 11 Replace the jumper plug on the password jumper 1 jumper plug 2 password jumper CLEAR PASSWORD Post requisites 1 Replace the processor fan 2 Replace the top cover 3 Replace the base cover Clearing CMOS Settings A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites Remove the base cover Remove the top cover Remove the processor fan AS N Remove the video card fan Procedure 1 Locate the CMOS jumper RTCRST on the system board For information on the location of the CMOS jumper see System Board Components 84 2 Remove the jumper plug from the password jumper CLEAR PASSWORD and place it on the CMOS jumper RTCRST 1 jumper plug 2 CMOS jumper RTCRST 3 passwo
3. follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance CAUTION Removing the coin cell battery resets the BIOS settings to default It is recommended that you note the BIOS settings before removing the coin cell battery Prerequisites 00 400 KAR N 7 O Remove the base cover Remove the top cover Remove the hard drive Remove the processor fan Remove the processor heat sink Remove the processor Remove the video card fan Remove the video card heat sink Remove the memory modules Remove the wireless card Remove the system board Procedure 1 2 Turn the system board over Disconnect the coin cell battery cable from the system board 7 3 Peel off the coin cell battery from the system board 1 coin cell battery 2 coin cell battery cable 3 system board 72 Replacing the Coin Cell Battery A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the system board 2 Connectthe coin cell b
4. Controller Onboard LAN Boot ROM Boot Numlock Key Secure Boot Load Legacy OPROM Keyboard Errors USB Boot Support Boot Mode Boot Option 1 Boot Option 2 Boot Option 3 Allows you to enable or disable the rear USB ports Allows you to enable or disable the onboard audio controller Displays the SATA mode on your computer Allows you to enable or disable the onboard LAN controller Allows you to boot your computer from a network Allows you to set the status of the Num Lock key during boot to On or Off Allows you to enable or disable the secure boot control Allows you to enable or disable the Legacy Option ROM Allows you to enable or disable the display of keyboard related errors during boot Allows you to enable or disable booting from USB mass storage devices such as external hard drive optical drive USB drive and so on Displays the first boot device Default UEFI Windows Boot Manager Displays the second boot device Default USB Storage Device Displays the third boot device Default Internal ODD Devices TI Boot Boot Option 4 Boot Option 5 Hard Disk Drivers Power Wake Up by Integrated LAN Deep Sleep Control AC Recovery Auto Power On Auto Power On Mode Auto Power On Date Auto Power On Time 78 Displays the fourth boot device Default USB Floppy Device Displays the fifth boot device Default Onboard NIC Device Displays the
5. Remove the processor fan Remove the processor heat sink Remove the processor Remove the video card fan Remove the video card heat sink Remove the memory modules Remove the wireless card 65 Procedure 1 Disconnect the USB port cable front panel light board cable and power button board cable from the system board For information on the location of connectors see System Board Components 1 power button board cable 2 front panel light board cable 3 USB port cable 2 Removethe screws that secure the back panel to the chassis 66 3 Push the tab at the bottom of the back panel and remove the back panel from the chassis P a 1 screws 2 2 backpanel 3 tab 4 Remove the screws that secure the system board to the chassis 67 5 Lift the system board at an angle and remove it from the chassis 1 system board 2 screws 4 68 Replacing the System Board A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the s
6. at dell com regulatory compliance CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Procedure A 4 CAUTION Incorrect alignment of the heat sink may damage the system board and processor NOTE The original thermal grease can be reused if the original processor and heat sink are reinstalled together If either the processor or the heat sink is replaced use the thermal grease provided in the kit to make sure that thermal conductivity is achieved 1 Placethe processor heat sink over the processor 2 Alignthe captive screws on the processor heat sink with the screw holes on the system board 3 Tighten the captive screws that secure the processor heat sink to the system board Post requisites 1 Replace the processor fan 2 Replace the top cover 3 Replace the base cover 39 Removing the Video Card Fan ZA WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance Prerequisites 1 Remove the base cover 2 Remove the top cover Procedure 1 Disconnect t
7. so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the operating system s desktop Then turn off your computer and try again System Setup Options K NOTE Depending on your computer and its installed devices the items 74 listed in this section may or may not appear Main BIOS Revision BIOS Build Date System Name System Time System Date Service Tag Service Tag Input Asset Tag Processor Information Processor Type Processor ID Processor Core Count Processor L1Cache Processor L2 Cache Processor L3 Cache Memory Information Memory Installed Memory Available Memory Running Speed Memory Technology SATA Information Displays the BIOS version number Displays the BIOS release date Displays the system name Displays the current time in hh mm ss format Displays the current date in mm dd yyy format Displays the service tag of your computer Allows you to enter the service tag of your computer Displays the asset tag of your computer Displays the processor type Displays the processor identification code Displays the number of cores in the processor Displays the processor L1 cache size Displays the processor L2 cache size Displays the processor L3 cache size Displays the total computer memory Displays the amount
8. Alienware Alpha Service Manual Computer Model Alienware Alpha Regulatory Model DO7U ALIENWARE Regulatory Type DO7UOOI Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem ZA WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2014 10 Rev AOO Contents Before Working Inside Your Computer 8 Before YOU Begin oii eb terea HEV r rore ni ev eel une K VE ERE ME aca 8 Safety NSU ON S e eere DD rrr iret erre PUE d D vt ere EANN EENE 8 Recommended TOOIS scessccesseecssessseesseeesaecescecsseessaeceececsecessecenececsesesseeeseess 10 After Working Inside Your Comwputer 11 Technical Overview c ceeeeeee eere eercceeeee nena annu 12 Inside View Of Your Com U t f ci c a nalan W d e daa kk a nennen kk e kedek kak nnns 12 SYStEM BoOard COMPONENTS wet aep Ern recep
9. Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Inside View Of Your Computer video card fan 2 back panel 3 processor fan 4 power button module 5 front panel light module 12 System Board Components 1 42 processor socket clear password jumper CLEAR_PASSWORD memory module slot DIMM2 video card fan cable connector GPU FAN USB port cable connector INT USB2 clear CMOS jumper RTCRST 12 1110 9 processor fan cable connector CPU_FAN power button connector ALIEN_HEAD memory module slot DIMMT front panel light board cable connector LOGO wireless card slot video card 13 Removing the Base Cover A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Turn the computer over 2 Removethe screws that secure the base cover to the top cover 1 screws 4 2 base cover 14 3 Using a plastic scribe pry the base cover off the top cover 1 plastic scribe 2 basecover 15 Replacing the Base Cover A WARNING Before working inside your computer r
10. PrOCBt Fe coerente ee pe recep Flo erp cretum ek Ere meos 84 POoSt F amp qQUISItes sito cca tastes daar RARE ARR EUER UR Kewa KON e SEX RC EROR AS 86 Flashing the BIOS ierit coire ehe KAK KAKA KARAR 87 Before Working Inside Your Computer AN CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts K NOTE The images in this document may differ from your computer depending on the configuration you ordered Before You Begin 1 Save and close all open files and exit all open applications 2 Shutdown your computer Windows 8 1 On the Start screen click or tap the power icon o M Shut down Console Mode On the Home screen click Power SHUT DOWN NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all cables such as telephone cables network cables and so on from your computer 5 Disconnect all attached devices and peripherals such as keyboard mouse monitor and so on from your computer 6 Remove any media card and optical disc from your computer if applicable 7 Afterthe computer is unplugged press and hold the power button for 5 seconds to ground the system board Safety Instructions Use the following safety guidelines to protect your comput
11. able 30 6 Push the tab that secures the power button board to the power button board bracket 1 tab 2 power button board cable 3 power button board 4 bracket 7 Liftandslide the power button board to release it from the power button board bracket 31 8 Remove the power button board along with its cable off the power button board bracket 1 power button board cable 2 power button board 3 bracket 32 Replacing the Power Button Board A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance Procedure Use the alignment posts on power button board bracket to align the power button board into the slot on the power button board bracket 2 Snapthe power button board in place on the power button board bracket 3 Route the power button board cable through the cable routing hole on the chassis 4 Align and snap the power button module into the slot on the front panel 5 Connect the power button board cable to the system board 6 Turn over the chassis and route the antenna cable through the routing guides on the power button board module Post requisites 1 Replace the top cover 2 Repl
12. ace the base cover 33 Removing the Processor Fan A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the top cover Procedure Press the tabs and lift the processor fan off the system board 1 processor fan 2 tabs 2 34 2 Disconnect the processor fan cable from the system board 1 processorfan 2 processor fan cable 35 Replacing the Processor Fan A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Connect the processor fan cable to the system board 2 Align and snap the processor fan over the processor heat sink Post requisites 1 Replace the top cover 2 Replacethe base cover 36 Removing the Processor Heat Sink A WARNING Before working inside your computer read the safet
13. attery cable to the system board Post requisites Replace the system board Replace the wireless card Replace the memory modules Replace the video card heat sink Replace the video card fan Replace the processor Replace the processor heat sink Replace the processor fan Replace the hard drive 00 400 AR N o Replace the top cover Replace the base cover 73 System Setup Overview A CAUTION Unless you are an expert computer user do not 4 change the settings in the system setup program Certain changes can make your computer work incorrectly NOTE Before you change system setup it is recommended that you write down the system setup screen information for future reference Use system setup to Get information about the hardware installed in your computer such as the amount of RAM the size of the hard drive and so on Change the system configuration information Set or change a user selectable option such as the user password type of hard drive installed enabling or disabling base devices and so on Entering System Setup 1 2 NOTE You must connect a keyboard and mouse to access and configure system setup Turn on or restart your computer During POST when the Dell logo is displayed watch for the F2 prompt to appear and then press F2 immediately K NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly
14. boot sequence of the hard drive Allow the computer to be powered on by special LAN signals Allows you to define the controls when Deep Sleep is enabled Sets what action the computer takes when power is restored Allows you to enable or disable the computer from turning on automatically Allows you to set the computer to turn on automatically every day or on a preselected date This option can be configured only if the Auto Power On mode is set to Enabled Everyday or Selected Day Allows you to set the date on which the computer must turn on automatically This option can be configured only if the Auto Power On mode is set to Enabled 1 to 31 Allows you to set the time at which the computer must turn on automatically This option can be configured only if the Auto Power On mode is set to Enabled hh mmiss Security Supervisor Password User Password Set Supervisor Password User Access Level Set User Password Password Check Displays whether the supervisor password is set Displays whether the user password is set Allows you to set change or delete the supervisor password The supervisor password controls access to the system setup utility NOTE Deleting the supervisor password deletes the user password Set the supervisor password before setting the User password Allows you to restrict or provide access to the system setup utility No Access Restricts users from editing system setu
15. cing the Wireless Card A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure A CAUTION To avoid damage to the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Connectthe antenna cables to the wireless card A label at the tip of the antenna cables indicates color scheme for the wireless card supported by your computer Connectors on the wireless card Antenna cable sticker color Auxiliary 1 White Main 2 Black 3 Slide the wireless card at an angle into the wireless card slot 4 Pressthe other end ofthe wireless card down and replace the protective cover on the wireless card 5 Replace the screw that secures the wireless card to the system board Post requisites 1 Replacethe video card fan 2 Replace the top cover 3 Replace the base cover 60 Removing the Antenna Modules A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructi
16. crews 4 22 Replacing the Hard Drive A A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure Align the screw holes on the hard drive with the screw holes on the hard drive bracket 2 Replacethe screws that secure the hard drive bracket to the hard drive 3 Align the slots on the hard drive assembly with the tabs on the chassis 4 Slide the hard drive assembly towards the front of the computer to connect the hard drive to the system board 5 Replacethe screw that secures the hard drive assembly to the chassis Post requisites 1 Replace the top cover 2 Replace the base cover 23 Removing the Bottom USB Port ZA WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance Prerequisi
17. d follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 48 2 Slide the memory module into the memory module slot and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it 2 1 memory module 2 notch 3 tab 4 memory module slot Post requisites 1 Replace the processor fan 2 Replace the top cover 3 Replace the base cover 49 Removing the Processor A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites Remove the base cover Remove the top cover Remove the processor fan Remove the processor heat sink AWN Procedure 1 Press the release lever down and then push it away from the processor to release it from the tab 2 Extend the release lever completely and open the processor cover
18. e 00P N eee e EYE EEEE EE AKAR SERRE ERES EA 53 Removing the Front Panel Light Board 54 PfreFe QU S E Sira A diyne a s reete avake dac eren Tees Wad neo Wel kaya ka davek e aed 54 golo cta U a EET ERROR HERR EE ease 54 Replacing the Front Panel Light Board 57 Procedure N rr nd 57 Post requisites ie eterne trier Rea ob EEE W W Face ay aa wa eo K S PR REN Ra dee ka YEWE 57 Removing the Wireless Card 58 Pr requislt S restos retinere Peas neat eg eere fere sto e p A eee Dude 58 ProcetdUe 2o die tede ERE p vatixti iiie e ittis 58 Replacing the Wireless Card 60 x passi M 60 Post requisite Seea Dn REED ente n 60 Removing the Antenna Modules 61 Prerequisit s eo e enan rece der eee Toyo d den Ve pr egeo ecu e T Per de 61 Procedure e tti eae n ure md tei edat Debe EE 62 Replacing the Antenna Modlules 64 lole alii AEEA RR AER UR A IU E RN at oc ade eu ant E 64 Post Ee QUl S Ee Sl n Hl naya iiri Ernie uoce duro a bav beke VEYA vite ee e P Edda 64 Removing the System Board 65 Prer quisites i uot reete entero ro Rr n a ke EW Gal ed eo rb ve esr curata br n reka ey kak k 65 PIOCOd EB seti E estia ese eder etse te ita cre dte edu dn Re ER at Red ders 66 Re
19. e Te sve Pe I Eee ruso reden n od 40 PIOCGGlUre isi ica pia Ee rebels bebe b tegis breed 40 Replacing the Video Card Fan 42 Procedure om ep tie ELE RERO GR n TRRERUE 42 Post requisites ya xala yv poenis eter pere ob oe TUR eee eee ue ran eo K S KWE Ke kerd ka aan 42 Removing the Video Card Heat Sink 43 Pr requislt S secondi oec E de A0 REV eco re Ye Pe kan AK NEK Po EZ KR N aos 43 Melete ll ND s os p RUP i M p NR HP eren 44 Replacing the Video Card Heat Sink 45 igoisizo i E 45 POSt reqUiSItes ucc terere Dee Fee nr FRE Cr RE ERR E Pe e CHER Ye FEE er n 45 Removing the Memory Module s 46 Prerequisit s eo s eai aidera T Torta e dese o ee V va age E ca e n ere 46 Procedure ee cnt toe A ret t dir reda Ute Des ce RAE ey 46 Replacing the Memory Module s 48 ipaa p T E 48 Post requisites Hell ayas aA YY te Ene oce aree ovis fore na ee ee EE dca 49 Removing the Processor seen 50 Prer guislites uai peret eet ror eir teas batu es eb e rnv edere bae nb reine 50 PIOCOd EB ritate tet ea ca epe deter edis te tata ere dte edu da re EE 50 Replacing the Processor sss 52 Procedure tie Rs pet Perdido ced ee Geter tele 52 Do St i ec Ul SI EO Si 5 Got ror e
20. e base cover 2 Remove the top cover 3 Remove the video card fan 43 Procedure K NOTE The original thermal grease can be reused if the original video card and heat sink are reinstalled together If either the video card or the heat sink is replaced use the thermal grease provided in the kit to make sure that thermal conductivity is achieved 1 In sequential order indicated on the heat sink loosen the captive screws that secure the video card heat sink to the system board 1 video card heat sink 2 captive screws 4 2 Liftthe video card heat sink off the video card heat sink 44 Replacing the Video Card Heat Sink A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Procedure A 4 CAUTION Incorrect alignment of the heat sink may damage the system board and video card NOTE The original thermal grease can be reused if the original video card and heat sink are reinstalled together If either th
21. e boot menu NOTE To boot to a USB device the device must be bootable To ensure that your device is bootable check the device documentation Network The computer attempts to boot from the network If no operating system is found on the network the computer generates an error message Changing Boot Sequence for Future Boots 1 Enter system setup See Entering System Setup 2 Usethe arrow keys to highlight the Boot menu option and press Enter to access the menu K NOTE Note your current boot sequence in case you want to restore it 3 Navigate to Set Boot Priority to configure the boot priority 4 Use the arrow keys to highlight the boot priority and press Enter to display the different devices 5 Select the device and press Enter to set the boot priority Clearing Forgotten Passwords IN WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance 81 Prerequisites 1 Remove the base cover 2 Remove the top cover 3 Removethe processor fan Procedure 1 Locate the password jumper CLEAR PASSWORD on the system board For information on the location of the CMOS jumper see System Board
22. e video card or the heat sink is replaced use the thermal grease provided in the kit to make sure that thermal conductivity is achieved 1 Placethe heat sink over the video card 2 Alignthe captive screws on the video card heat sink with the screw holes on the system board 3 In sequential order indicated on the heat sink tighten the captive screws that secure the video card heat sink to the system board Post requisites 1 Replacethe video card fan 2 Replace the top cover 3 Replace the base cover 45 Removing the Memory Module s A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the top cover 3 Remove the processor fan Procedure 1 Using your fingertips pry apart the securing clips on each end of the memory module slot until the memory module pops up 46 2 Slide and remove the memory module from the memory module slot 1 memory module slot 2 memory module 3 securing clips 2 47 Replacing the Memory Module s A WARNING Before working inside your computer read the safety information that shipped with your computer an
23. ead the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Align the screw holes on the base cover with the screw holes on the top cover and snap the base cover over the top cover 2 Replace the screws that secure the base cover to the top cover 16 Removing the Top Cover A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Hold the chassis along with the top cover and then turn the computer over 2 Liftthe top cover off the chassis 1 topcover 18 Replacing the Top Cover A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best
24. er from potential damage and ensure your personal safety A WARNING Before working inside your computer read the safety information that shipped with your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance A WARNING Disconnect all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting to the power source CAUTION To avoid damaging the computer make sure that the work surface is flat and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts gt gt A CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team Damage due to servicing that is not authorized by Dell is not covered by your warranty See the safety instructions that shipped with the product or at dell com regulatory_compliance X CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components AN CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with lock
25. ere Poe cerne de edi waned 13 Removing the Base Cover ss 14 ProcedUlB obo une ih a EE succt sects see I RR coved 14 Replacing the Base Cover 16 PrOGedUle idle nieder hieu pde belated iertes eie cris 16 Removing the Top Cover eere 17 Prerequisites cere Ray ke Sa a e B E KEW N u re wek an D v R za kan SERRE K en eR Eus 17 Procedure OP 17 Replacing the Top Cover cessere 19 Procedure hdc d Ep cs Landed Kr edes 19 P st ztequiSites N nan n N E DD ENER EE SER RENE NEN ER RAS RA URREE 19 Removing the Hard Drive 20 Prerequisit s oeer a r eerte HU ARK SEES e a MERI ure ere o dee SAY e coe ege eu e 20 POCO OUI SENTENCE CNET EROR De MEC MEE 20 Replacing the Hard Drive 23 Procedure uie ans ted id tei te ete E fas DIE REUTERS RETIA HERES 23 Do St i e cj Ul SI EC Si 5 E NE eee epe E A REPRE ERE bus E AKAR ae en ERE ET CERES 23 Removing the Bottom USB Port 24 Prerequisit s iuis se rennen Ele kaya deck ree tone no Pede neo Peau ndo ka dare ri dean 24 Proced re i EREMO HERE THER ELE RESET 24 Replacing the Bottom USB Port 28 PROC UE Ss ceo cde e tus ORE ED e debui pa E Re tance anh 28 Post
26. he video card fan cable from the system board 40 2 Press the tabs and lift the video card fan off the system board 2 1 video card fan 2 tabs 2 3 video card fan cable 41 Replacing the Video Card Fan ZA WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance Procedure 1 Align and snapthe video card fan over the video card heat sink 2 Connectthe video card fan cable to the system board Post requisites 1 Replace the top cover 2 Replacethe base cover 42 Removing the Video Card Heat Sink A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance A CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove th
27. ide the tabs on USB port bracket in the slots on the chassis Replace the screw that secures the USB port bracket to the chassis Route the USB port cable through the routing guides on the chassis and slide the cable through the cable routing hole on the chassis 6 Turn the computer over 7 Connectthe USB port cable to the system board Post requisites 1 Replace the top cover 2 Replace the base cover 28 Removing the Power Button Board A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance Prerequisites 1 Remove the base cover 2 Remove the top cover Procedure 1 Disconnect the power button board cable from the system board 2 Turnthe chassis over and remove the antenna cable from the routing guides on the power button module 3 Press the tabs on the power button module to release the module from the front panel 4 Releasethe tabs at the bottom of the power button module from the slots on the chassis 29 5 Removethe power button module along with its cable through the slot on the front panel 1 tabs 2 2 routing guides 3 tabs 2 4 power button module 5 power button board c
28. ing tabs or thumb screws that you must disengage before disconnecting the cable When disconnecting cables keep them evenly aligned to avoid bending any connector pins When connecting cables make sure that the ports and connectors are correctly oriented and aligned Pan CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device CAUTION Press and eject any installed card from the media card reader Recommended Tools The procedures in this document may require the following tools Philips screwdriver Flat head screwdriver Plastic scribe 10 After Working Inside Your Computer A CAUTION Leaving stray or loose screws inside your computer may severely damage your computer 1 Replace all screws and make sure that no stray screws remain inside your computer 2 Connect any external devices peripherals and cables you removed before working on your computer 3 Replace any media cards discs and any other part s that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer n Technical Overview A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your
29. ng Boot Sequence for the Current Boot 1 If you are booting from a USB device connect the USB device to a USB port 2 Turnon or restart your computer 3 When F2 Setup F12 Boot Options appear in the lower right corner of the screen press F12 NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again The Boot Options appears listing all available boot devices 4 Onthe Boot Options select the device you want to boot from and press Enter For example if you are booting to a USB hard drive highlight USB Hard Disk and press Enter Boot Options Following are the devices that your computer can boot from 80 Floppy The computer attempts to boot from the floppy disk drive If no operating system is on the drive the computer generates an error message Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer generates an error message CD DVD CD RW Drive The computer attempts to boot from the optical drive If no disc is in the drive or if the disc is not bootable the computer generates an error message USB Storage Device Insert the memory device into a USB connector and restart the computer When F12 Boot Options appear in the lower right corner of the screen press F12 The BIOS detects the device and adds the USB flash option to th
30. of memory available on the computer Displays the memory speed Displays the type of memory technology used 75 Main SATA1 Device Type Device ID Device Size Advanced Processor Configuration Intel Hyper Threading Technology Intel R SpeedStep Technology Intel R Virtualization Technology CPU XD Support Limit CPUID Value Multi Core Support Intel R Turbo Boost Technology USB Configuration Front USB Ports 76 Displays the device connected to SATA Port Displays the type of the connected device Displays the identification code of the device Displays the size of the device Allows you to enable or disable the HyperThreading in the processor Allows you to enable or disable Intel R SpeedStep Technology 4 NOTE If enabled the processor clock speed and core voltage are adjusted dynamically based on the processor load Allows you to enable or disable Intel Virtualization Technology feature for the processor Allows you to enable the Execute Disable mode of the processor Allows you to limit the maximum value the processor standard CPUID function supports Allows you to enable or disable multi core processor Allows you to enable or disable Intel Turbo Boost Technology mode for the processor Allows you to enable or disable the front USB ports Advanced Rear USB Ports Onboard Device Configuration Onboard Audio Controller SATA Mode Onboard LAN
31. ons in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites Remove the base cover Remove the top cover Remove the video card fan hRWN 7 Remove the wireless card 61 Procedure 1 Slide the antenna cables through the cable routing hole on the chassis 1 antenna cables 2 2 routing hole 2 Turnthe computer over 3 Remove the antenna cable from the routing guides on the power button module and chassis 4 Removethe screws that secure the antenna modules to the chassis 62 5 Using a plastic scribe pry and slide the antenna modules and release the tabs on the antenna modules from the slots on the chassis 1 routing guides 2 screws 2 3 antenna modules 2 4 antenna cable 6 Liftthe antenna modules along with the cable off the chassis 63 Replacing the Antenna Modules A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance Procedure Align and slide the tabs on the antenna modules in the slots on the chassis 2 Alignthe screw holes on the antenna modules wi
32. or socket 2 processor 3 tab 4 processor cover 5 release lever Post requisites Replace the processor heat sink Replace the processor fan Replace the top cover Replace the base cover amp Q N Removing the Front Panel Light Board ZA WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance Prerequisites 1 Remove the base cover 2 Remove the top cover 3 Remove the video card fan Procedure 1 Disconnect the front panel light board cable from the system board 54 2 Slide the front panel light board cable through the routing hole on the chassis 1 front panel light board cable 2 routing hole 55 3a Press the front panel light module tabs to release the module from the front panel 1 front panel light module 2 tabs 3 front panel 4 Lift the front panel light module along with its cable off the front panel 56 Replacing the Front Panel Light Board ZA WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instruc
33. p options View Only Allows users to only view system setup options Limited Allows users to edit limited system setup options Full Access Allows users to edit all system setup options except the supervisor password Allows you to set change or delete the user password Allows you to enable password verification either when you attempt to enter system setup or each time the computer boots NOTE Password Check option is visible only when the user password is set 79 Exit Save Changes and Reset Allows you to exit system setup and save your changes Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options Load Defaults Allows you to load default values for all system setup options Boot Sequence This feature allows you to change the sequence of devices that your computer attempts to boot from If the computer cannot boot from the device you select it attempts to boot from the next bootable device You can use this feature to change the Current Boot Sequence change the boot sequence for the current boot for example to boot from the optical drive to run Dell Diagnostics from the Drivers and Utilities disc or to reinstall your operating system using an external media The previous boot sequence is restored at the next boot Future Boot Sequence change the boot sequence for all future boots for example to boot from the primary hard drive Changi
34. perating system installed on your computer 7 Click BIOS 8 Click Download File to download the latest version of the BIOS for your computer 9 0n the next page select Single file download and click Continue 1O Savethe file and once the download is complete navigate to the folder where you saved the BIOS update file 11 Double click the BIOS update file icon and follow the instructions on the screen 87
35. placing the System Board 69 Procedure e ed defeat r ee EUER 69 Do St i e cj Ul SI EC Si 55 E erae GERDAN Fa DK Eke ASE E E EROR ean pe RET NV EROS 69 Removing the Coin Cell Battery 71 Prerequisit s ossi rente te rete vero evan one douane rin ra aee nre deoa e 71 Proced Ure ii iip ERREUR 71 Replacing the Coin Cell Battery 73 i rale sall SN Dy ee ERR QR NT 73 Post r quisites oriri di a ELE Ve KEV Eek bede KE Ve RUP oe Dc HER re deke WA d 73 System SeEUD ote ueni coute d iiu tuc ente 74 OVelVIBW rese ate t r ya cece SINAN ates W N test cte p aa ie dedos de E cs 74 Ehtering System Setup Gori ER L n Masa kak d n len ayd a kak LER PANE eee 74 SystemiSetup ODLIOFIS r erri ees hiver tre rede AA ka besa kek dk A ex Seas vestereaeys 74 B ot Sequence ae eter ree E e a E a Sen a 80 Changing Boot Sequence for the Current BOOt i keke 80 Changing Boot Sequence for Future Boots sss 81 Clearing Forgotten Passwords sesessesseeeeeeneenenmeneee KK KAK KA KAR na 81 Pr tequisites N DD DD DD sieiees Ip ere se edd 82 PROGE CULES RERA A AAT r r bu phis 82 PostzreqUiSites sem ete t e pm dde i pers 84 Clearing CMOS Setting Sar e ripetere ferre j reken DEZA n AYE y Ek a SA Ree e He 84 Prer quisites Kil s ayi kirar iain dled W Pe va Poza 84
36. practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Align the slots on the top cover with the ports on the chassis and place the top cover on the chassis 2 Holdthe chassis along with the top cover and then turn the computer Over Post requisites Replace the base cover 19 Removing the Hard Drive A A A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure 1 2 20 Remove the screw that secures the hard drive assembly to the chassis Slide the hard drive assembly towards the back of the computer to disconnect the hard drive from the system board 3 Lift the hard drive assembly off the chassis 1 screw 2 hard drive assembly 4 Removethe screws that secure the hard drive bracket to the hard drive 21 5 Lift the hard drive off the hard drive bracket 1 hard drive bracket 2 harddrive 3 s
37. r quisites eerie edn aie eve KEVER ge KE e RUP aae Doe ER re AER d 28 Removing the Power Button Board 29 Pr requislt S ceste Ioco pet ps ente deg eere enu E E aie 29 Pr cedUe 2m DD pax ee iet e iet ice 29 Replacing the Power Button Board 33 PFEOGOQ T si 33 Post requisites 3 eny crore tertio eere oret ern k wak neda Gr NEN e Kek OR aU R NA ve KER 33 Removing the Processor Fan 34 Prerequisit s eoir ederin n Ue rat Ve una k hebek o segete ke e e Pene Van 34 Procedure e eu ai oro S red tei eda eee rens 34 Replacing the Processor Fan 36 Spas ail EET 36 Post requisites sienne dete ne Ente vede dont eee VEYA dudev Va ey V A E dde 36 Removing the Processor Heat Sink 37 Pirr Ul ST L Sir lt Sed e e kal teet Aro eri transeo e eb rp eo eere duree E On Eb aw ak 37 n Ko else TE R A V etri tetas cade date ats E cre tte etu Re ER DATE aan 37 Replacing the Processor Heat Sink 39 Procedure eec tat eta i fend ct ber Ayn Dee RD EE RE eh 39 Do St i ec Ul SI EC Si 5 9 et PEE A E ERES ms O KEWA hre E e DOR ERROR FREE RET ERE ERRORS 39 Removing the Video Card Fan 40 Pire Te Ul SIL Siya oyy ple ooo retur er cro ens Hg eoe e
38. rd jumper CLEAR_PASSWORD Replace the video card fan Replace the processor fan Replace the top cover Replace the base cover ou 50 85 10 n 12 13 14 Turn on your computer A message is displayed to confirm that the CMOS settings are reset and default BIOS setup has been loaded Press Fl to continue and wait till the operating system is completely loaded Shut down your computer Remove the base cover Remove the top cover Remove the processor fan Remove the video card fan Remove the jumper plug from the CMOS jumper and replace it on the password jumper Post requisites A 0 N 86 Replace the video card fan Replace the processor fan Replace the top cover Replace the base cover Flashing the BIOS K NOTE It is recommended that you connect a keyboard and mouse to flash the BIOS You may need to flash update the BIOS when an update is available or when you replace the system board To flash the BIOS 1 Turn on the computer 2 Goto dell com support 3 Ifyou have your computer s Service Tag type your computer s Service Tag and click Submit If you do not have your computer s Service Tag click Detect My Product to allow automatic detection of the Service Tag NOTE If the Service Tag cannot be detected automatically select your product under the product categories 4 Click Get Drivers and Downloads 5 Click View All Drivers 6 Inthe Operating System drop down select the o
39. tes 1 Remove the base cover 2 Remove the top cover Procedure 1 Disconnect the USB port cable from the system board 24 2 Push down the USB port cable through the cable routing hole on the ou hh WwW chassis 1 USB port cable 2 routing hole Turn the computer over Remove the USB port cable from the routing guides on the chassis Remove the screw that secures the USB port bracket to the chassis Lift the USB port bracket at an angle to release the tabs on the USB port bracket from the slots on the chassis 25 7 Liftthe USB port bracket off the chassis 1 screw 2 USB port bracket 3 chassis 4 USB port cable 5 routing guides 8 Remove the screw that secures the USB port to the chassis 26 9 Slide and remove the USB port along with the cable from under the tab on the chassis 1 screw 2 tab 3 USB port 4 chassis 5 USB port cable 27 Replacing the Bottom USB Port A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance Procedure vu 5 N Slide the USB port under the tab on the chassis Replace the screw that secures the USB port to the chassis Align and sl
40. th the screws hole on the chassis 3 Replace the screws that secure the antenna modules to the chassis 4 Routethe antenna cable through the routing guides on the chassis and power button module 5 Route the antenna cable through the cable routing hole on the chassis Post requisites 1 Replace the wireless card 2 Replacethe video card fan 3 Replace the top cover 4 Replace the base cover 64 Removing the System Board A 4 WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the desired changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect them correctly after you replace the system board Prerequisites o 0 400 50 N 10 Remove the base cover Remove the top cover Remove the hard drive
41. tions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory compliance Procedure 1 Align the tabs on the front panel light module with the slots on the front panel and snap the front panel light module onto the front panel 2 Routethe front panel light board cable through the cable routing hole on the chassis 3 Connect the front panel light board cable to the system board Post requisites 1 Replace the video card fan 2 Replace the top cover 3 Replace the base cover 57 Removing the Wireless Card A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the top cover 3 Remove the video card fan Procedure Remove the screw that secures the wireless card to the system board 2 Liftthe protective cover off the wireless card 3 Disconnect the antenna cables from the wireless card 58 4 Slide and remove the wireless card out of the wireless card slot screw 2 protective cover 1 wireless card 4 antenna cables 2 3 59 Repla
42. y information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance A CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Remove the top cover 3 Remove the processor fan Procedure K NOTE The original thermal grease can be reused if the original processor and heat sink are reinstalled together If either the processor or the heat sink is replaced use the thermal grease provided in the kit to make sure that thermal conductivity is achieved 1 Loosen the captive screws that secure the processor heat sink to the System board 37 2 Liftthe processor heat sink off system board 1 processor heat sink 2 captive screws 4 38 Replacing the Processor Heat Sink A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer follow the instructions in After Working Inside Your Computer For more safety best practices see the Regulatory Compliance home page
43. ystem board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the desired changes again after you replace the system board Procedure 4 NOTE Make sure that no cables are under the system board 1 Slide the system board into the slot on the chassis and align the screw holes on the system board with the screw holes on the chassis 2 Replacethe screws that secure the system board to the chassis 3 Align and snap the back panel onto the chassis 4 Alignthe screw holes on the back panel with the screw holes on the chassis and replace the screws that secure the back panel to the chassis 5 Connect the USB port cable front panel light board cable and power button board cable to the system board For more information on the location of connectors see System Board Components Post requisites 1 Replace the wireless card 2 Replace the memory modules 3 Replace the video card heat sink 4 Replacethe video card fan 69 0 0 40 UU 10 70 Replace the processor Replace the processor heat sink Replace the processor fan Replace the hard drive Replace the top cover Replace the base cover Removing the Coin Cell Battery A A WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer After working inside your computer
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