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HP Pavilion x2 10-k000ng

1. csscsscsssessssssessssssesseessesseessecseeseesseessesseesaeesees 42 Changing the tablet boot order eee eeeeeseeeseeceeceeceecesceeceeceeceeceeceeseneeeeeteeteeeeecesetees 42 9 Power COR SAL GORE CIGNA NR T m 43 Requirements for all countries ccccesesseesseesessscsseessesceessessesseesseessesssssseeseesseessecsesssesseseeesseceeseeseeeateseeeasees 43 Requirements for specific countries and regions scescesssescessessesssesssessessseseeessesseeseeseeeseecsesseesseeseeseessseaees 43 TU Recueil aie pond Dep RHRHH AMORE d n de Mc THERE HM 45 l n m 46 vi 1 Product description Category Description Product Name HP Pavilion x2 Detachable PC model number 10 kOXX Processor Intel Atom Z3736F 1 33 GHz quad core processor soldered on circuit SoC Panel 10 1 in 1280x800 Antiglare AG light emitting diode LED WXGA TouchScreen display panel Graphics Internal graphics Intel 7th generation graphics and media encode decode engine 2D 3D graphics Supports DX11 OpenGL 3 0 OGL 3 0 OpenCL 1 2 OCL 1 2 and OpenGLES 2 0 OGLES 2 0 Memory On board non accessible 2 GB DDR3L Single channel on board 4 Gbx 16 DDR3L 1600 GHz IC 96 ball Supports up to 2 GB max system memory Mass storage Supports 32 or 64 GB eMMC v4 5 Audio and video Stereo speakers 2 Dual array digital m
2. Dimensions landscape orientation Width 26 40 cm 10 4 in Depth 17 00 cm 6 7 in Height 0 97 cm 0 38 in Weight lowest weight configuration 598g 1 32 lb Input power 5 Vdc 3A 15W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The tablet operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 mto 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Chapter 7 Specifications 8 Backing up restoring and recovering This chapter provides information about the following processes Restoring and recovering your system Restoring and recovering your system Creating recovery media and backups 1 After you successfully set up the tablet create HP Recovery media This step creates a backup of the HP Recovery partition on the tablet The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will pro
3. Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 19 Remove the docking port board 1 Detach the docking port board cable 1 from the back cover The docking port board cable is attached to the back cover with double sided adhesive m Remove the two Phillips PM1 9x3 3 screws 2 that secure the docking port board to the back cover w Remove the docking port board 3 and cable Reverse this procedure to install the docking port board Docking port board 21 22 Battery Description Spare part number Battery 2 cell 35 Wh includes cable and double sided adhesive 789609 001 Before removing the battery follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 19 A WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP A CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss o
4. 21 from the defective back cover and installed on the replacement back cover Remove the back cover A CAUTION Before turning the display panel assembly upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly 1 Place the tablet on a flat surface display panel side down with the power button toward you 2 Inserta thin plastic tool 1 between the back cover and the display panel assembly The first insertion point should be just to the left of the microphone openings 3 Lift the front edge of the back cover 2 until it separates from the display panel assembly 4 Release the zero insertion force ZIF connector 3 to which the docking port board cable is attached and then disconnect the docking port board cable from the system board Tablet component replacement procedures 19 5 Remove the back cover 4 Reverse this procedure to install the back cover 20 Chapter 5 Removal and replacement procedures Docking port board A NOTE The microphone spare part kit includes the cable Description Spare part number Docking port board includes cable 784418 001 Before removing the docking port board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2
5. HP Recovery partition Wa IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 Press f11 while the tablet boots Sere Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Recovery Manager and then follow the on screen instructions Restore and recovery 41 42 Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the tablet EA NOTE Ifthe tablet does not automatically restart in HP Recovery Manager change the tablet boot order See Changing the tablet boot order on page 42 3 Follow the on screen instructions Changing the tablet boot order If the tablet does not restart in HP Recovery Manager you can change the tablet boot order which is the order of devices listed in BIOS where the tablet looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the tablet quickly press the Windows button on your tablet and then press f9 for boot options 3 Select the optical drive or USB flash drive you want
6. Keyboard with TouchPad in tiffany blue finish for use in Brazil 788478 211 Keyboard with TouchPad in tiffany blue finish for use in Hungary 788478 251 Keyboard with TouchPad in tiffany blue finish for use in Russia 788478 B31 Keyboard with TouchPad in tiffany blue finish for use in the Netherlands 788478 BG1 Keyboard with TouchPad in tiffany blue finish for use in Switzerland 788478 DB1 Keyboard with TouchPad in tiffany blue finish for use in Canada 788478 DH1 Keyboard with TouchPad in tiffany blue finish for use in Denmark Finland and Canada 788478 FL1 Keyboard with TouchPad in tiffany blue finish for use in the Czech Republic and Slovakia 788479 001 Keyboard with TouchPad in pale lavender finish for use in the United States 788479 031 Keyboard with TouchPad in pale lavender finish for use in the United Kingdom and Singapore 788479 041 Keyboard with TouchPad in pale lavender finish for use in Germany 788479 141 Keyboard with TouchPad in pale lavender finish for use in Turkey 788479 161 Keyboard with TouchPad in pale lavender finish for use in Latin America 788479 171 Keyboard with TouchPad in pale lavender finish for use in Saudi Arabia 788479 201 Keyboard with TouchPad in pale lavender finish for use in Brazil 788479 251 Keyboard with TouchPad in pale lavender finish for use in Russia 788479 B31 Keyboard with TouchPad in pale lavender finish for use in the Netherlands 788479 DB1 Keyboard with TouchPad in pale lavender finish for use in C
7. Removal and replacement procedures This chapter provides removal and replacement procedures for authorized service provider only parts AN CAUTION Tablet components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the tablet and void the warranty ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Tablet component replacement procedures There are as many as 20 screws that must be removed replaced and or loosened when servicing the tablet Make special note of each screw size and location during removal and replacement Back cover Description Spare part number Back cover 792587 001 Display panel assembly 10 1 in AG LED WXGA TouchScreen includes bezel and TouchScreen cable 784420 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet A NOTE When replacing the back cover be sure to remove the docking port board and cable see Docking port board on page
8. media that you have created For more information see Recovering using HP Recovery Manager on page 41 If you have not already created recovery media see Creating HP Recovery media on page 39 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 41 Chapter 8 Backing up restoring and recovering Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the tablet to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 39 Using HP Recovery media you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Factory Reset Restores the tablet to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at
9. system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 19 m e w N Remove the battery see Battery on page 22 Remove the webcam module 1 Release the ground tape 1 that secures the webcam module to the display panel assembly 2 Detach the webcam module cable 2 from the display panel assembly The webcam module cable is attached to the display panel assembly with double sided adhesive 3 Remove the Phillips PM1 5x2 6 broad head screw 3 that secures the webcam module to the display panel assembly Webcam module 29 4 Remove the webcam module 4 A NOTE When removing the webcam module the microphone rubber covers 5 may be inadvertently removed Reinstall the rubber covers if they are removed 5 Remove the webcam module and cable Reverse this procedure to install the webcam module Speakers Description Spare part number Speaker Kit includes left and right speakers and cables 784422 001 Before removing the speakers follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Removethe back co
10. tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Tools required 15 Grounding guidelines Electrostatic discharge damage 16 Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the tablet when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove
11. the factory For software not provided with this tablet you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct tablet issues HP Recovery media must be used if the tablet hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 39 To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 39 If the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the tablet You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the
12. to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the tablet speakers are disabled NOTE Besure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Right edge 060 amp KSexBm OOO Item Component Description 1 Power connector Connects an AC adapter 2 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 3 HDMI port Connects an optional video or audio device such as a highdefinition television any compatible digital or audio component or a high speed HDMI device 4 Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card until it pops out 5 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 6 Volume down button Decreases speaker volume 7 Volume up button Increases speaker volume Right edge 7 8 3 Illustrated parts catalog A NOT
13. use in Switzerland 784415 BG1 For use in Turkey 784415 141 For use in the United Kingdom 784415 031 For use in the United States 784415 001 10 Chapter3 Illustrated parts catalog Component Spare part number In pale lavender finish For use in Brazil 788479 201 For use in Canada 788479 DB1 For use in Germany 788479 041 For use in Latin America 788479 161 For use in the Netherlands 788479 B31 For use in Russia 788479 251 For use in Saudi Arabia 788479 171 For use in Turkey 788479 141 For use in the United Kingdom 788479 031 For use in the United States 788479 001 In tiffany blue finish For use in Brazil 788478 201 For use in Canada 788478 DB1 For use in the Czech Republic and Slovakia 788478 FL1 For use in the Denmark Finland and Norway 788478 DH1 For use in the France 788478 051 For use in Hungary 788478 211 For use in Latin America 788478 161 For use in the Netherlands 788478 B31 For use in Russia 788478 251 For use in Portugal 788478 131 For use in Saudi Arabia 788478 171 For use in Spain 788478 071 For use in Switzerland 788478 BG1 For use in Turkey 788478 141 For use in the United Kingdom 788478 031 For use in United States 788478 001 Screw Kit 784421 001 Miscellaneous parts 11 12 Sequential part number listing Spare part number Description 65104
14. volume button board to the display panel assembly Power volume button board 33 3 Remove the power volume button board 3 and cable Reverse this procedure to install the power volume button board 34 Chapter 5 Removal and replacement procedures 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the tablet and the amount of system and extended memory Starting Setup Utility BIOS You can open Setup Utility using the tablet only or an optional USB keyboard purchased separately The keyboard base that came with your tablet cannot be used to open Setup Utility A Tostart Setup Utility BIOS using the tablet only turn on or restart the tablet quickly press the Windows button on the tablet and then tap f10 To start Setup Utility BIOS using an optional USB keyboard purchased separately 1 Connect an optional USB keyboard purchased separately to the tablet 2 Turn on or restart the tablet quickly press esc and then press f10 A NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the tablet from operating properly Updating the BIOS Updated versions of the BIOS may
15. will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 44 Chapter9 Power cord set requirements 10 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 45 Index A AC adapter spare part number 10 14 ambient light sensor 4 audio jack board removal 25 spare part number 9 12 25 audio product description 1 audio injack 6 audio outjack 6 B back cover removal 19 spare part number battery removal 22 spare part number buttons power 5 volume 7 9 14 19 9 13 22 C cables service considerations 15 components display 4 topedge 5 connectors service considerations 15 D display components 4 display panel assembly spare part number 10 12 19 display panel cable removal 24 spare part number 9 12 24 display panel product description 1 docking port 5 docking port board removal 21 spare part n
16. 1 Keyboard with TouchPad in moonstone gray finish for use in Denmark Finland and Norway 784415 FL1 Keyboard with TouchPad in moonstone gray finish for use in the Czech Republic and Slovakia 784416 001 Audio jack board includes cable and double sided adhesive 784417 001 Power volume button board includes cable 784418 001 Docking port board includes cable and double sided adhesive 784420 001 Display panel assembly 10 1 in 1280x800 AG LED WXGA TouchScreen includes bezel and TouchScreen cable 784421 001 Screw Kit 784422 001 Speaker Kit includes left and right speakers and cables 784425 001 Webcam module includes cable and double sided adhesive 788478 001 Keyboard with TouchPad in tiffany blue finish for use in the United States 788478 031 Keyboard with TouchPad in tiffany blue finish for use in the United Kingdom 788478 051 Keyboard with TouchPad in tiffany blue finish for use in France 788478 071 Keyboard with TouchPad in tiffany blue finish for use in Spain Chapter3 Illustrated parts catalog Spare part number Description 788478 131 Keyboard with TouchPad in tiffany blue finish for use in Portugal 788478 141 Keyboard with TouchPad in tiffany blue finish for use in Turkey 788478 161 Keyboard with TouchPad in tiffany blue finish for use in Latin America 788478 171 Keyboard with TouchPad in tiffany blue finish for use in Saudi Arabia 788478 201
17. 6 001 Thermal Material Kit includes replacement thermal material 784414 001 Display panel cable 784415 001 Keyboard with TouchPad in moonstone gray finish for use in the United States 784415 031 Keyboard with TouchPad in moonstone gray finish for use in the United Kingdom 784415 041 Keyboard with TouchPad in moonstone gray finish for use in Germany 784415 051 Keyboard with TouchPad in moonstone gray finish for use in France 784415 061 Keyboard with TouchPad in moonstone gray finish for use in Italy 784415 071 Keyboard with TouchPad in moonstone gray finish for use in Spain 784415 131 Keyboard with TouchPad in moonstone gray finish for use in Portugal 784415 141 Keyboard with TouchPad in moonstone gray finish for use in Turkey 784415 151 Keyboard with TouchPad in moonstone gray finish for use in Greece 784415 171 Keyboard with TouchPad in moonstone gray finish for use in Saudi Arabia 784415 211 Keyboard with TouchPad in moonstone gray finish for use in Hungary 784415 251 Keyboard with TouchPad in moonstone gray finish for use in Thailand 784415 A41 Keyboard with TouchPad in moonstone gray finish for use in Japan 784415 B31 Keyboard with TouchPad in moonstone gray finish for use in the Netherlands 784415 BB1 Keyboard with TouchPad in moonstone gray finish for use in Israel 784415 BG1 Keyboard with TouchPad in moonstone gray finish for use in Switzerland 784415 DB1 Keyboard with TouchPad in moonstone gray finish for use in Canada 784415 DH
18. E HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Locating the product number and serial number The tablet product number 1 and serial number 2 are located on the tablet bottom edge This information may be needed when travelling internationally or when contacting support Chapter 3 Illustrated parts catalog Tablet major components Item Component Spare part number 1 Back cover 792587 001 2 Docking port board includes cable double sided adhesive 784418 001 3 Audio jack board includes cable and double sided adhesive 784416 001 4 Display panel cable 784414 001 5 Battery 2 cell 35 Wh includes cable and double sided adhesive 789609 001 6 Speaker Kit includes left and right speakers and cables 784422 001 7 System board equipped with an Intel Atom Z3736F 1 33 GHz quad core processor SoC a graphics subsystem with UMA memory and 2 0 GB DDR3L of system memory includes replacement thermal material Equipped with a 64 GB eMMC hard drive SoC and the Windows 8 Standard 789311 501 operating system Equipped with a 64 GB eMMC hard drive SoC and a non Windows 8 operating system 789311 001 Equipped with a 32 GB eMMC hard drive SoC and the Windows 8 Standard 789310 501 operating system Equip
19. HP Pavilion x2 Detachable PC model number 10 kOXX Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a U S registered trademark of Intel Corporation Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2014 Document Part Number 791604 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund polic
20. a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000V 3 500 V Removing bubble pack from PCB 26 500V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Chapter 4 Removal and replacement preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use tr
21. anada 789310 001 System board equipped with an Intel Atom Z3736F 1 33 GHz quad core processor SoC a graphics subsystem with UMA memory 2 0 GB DDR3L system memory a 32 GB eMMC hard drive SoC and a non Windows 8 operating system includes replacement thermal material 789310 501 System board equipped with an Intel Atom Z3736F 1 33 GHz quad core processor SoC a graphics subsystem with UMA memory 2 0 GB DDR3L system memory a 32 GB eMMC hard drive SoC and the Windows 8 Standard operating system includes replacement thermal material 789311 001 System board equipped with an Intel Atom Z3736F 1 33 GHz quad core processor SoC a graphics subsystem with UMA memory 2 0 GB DDR3L system memory a 64 GB eMMC hard drive SoC and a non Windows 8 operating system includes replacement thermal material 789311 501 System board equipped with an Intel Atom Z3736F 1 33 GHz quad core processor SoC a graphics subsystem with UMA memory 2 0 GB DDR3L system memory a 64 GB eMMC hard drive SoC and the Windows 8 Standard operating system includes replacement thermal material 789312 001 Touch board 789609 001 Battery 2 cell 35 WHr includes cable and double sided adhesive 789647 001 Middle frame 791079 001 Duck head adapter for use in Argentina Sequential part number listing 13 Spare part number Description 791079 003 Duck head adapter for use in the United Kingdom 791079 008 Duck head adapter for use in North Am
22. ansporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 17 Equipment guidelines 18 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground we
23. ar a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Fieldservice kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement preliminary requirements 5
24. art screen type control panel andthen select Control Panel _or From the Windows desktop right click the Start button and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column A list displays all the devices installed on your tablet For information about system hardware components and the system BIOS version number press fn esc select models only Locating software To find out what software is installed on your tablet A Fromthe Start screen click the down arrow in the lower left corner of the screen From the Windows desktop right click the Start button and then select Programs and Features Finding your hardware and software information 3 4 Item Component Description 1 Speakers 2 Produce sound 2 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications 3 Webcam light On The webcam is in use 4 Ambient light sensor Automatically adjusts the display brightness based on Chapter 2 External component identification the lighting conditions in your environment Top edge Item Component Description 1 Internal microphones 2 Record sound 2 Power button e When the tablet is off press the button to turn on the tablet e W
25. be available on the HP website Updated versions of the BIOS may be available on the HP website Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the tablet you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 35 2 Tap Main and then make note of your current BIOS version 3 To exit Setup Utility BIOS without saving your changes tap Exit tap Exit Discarding Changes and then follow the on screen instructions To start Setup Utility BIOS using an optional USB keyboard purchased separately Starting Setup Utility BIOS 35 1 Connect an optional USB keyboard purchased separately to the tablet 2 Turn on or restart the tablet quickly press esc and then press f10 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the tablet or an unsuccessful installation download and install a BIOS update only when the tablet is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the ta
26. blet is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the tablet by unplugging the power cord from the AC outlet Do not shut down the tablet or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your tablet If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your tablet to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instruc
27. d the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 37 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your tablet model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 37 7 38 Specifications Metric U S
28. duct description 1 service considerations cables 15 connectors 15 plastic parts 15 serviceability product description 2 Speaker Kit spare part number 9 12 30 speakers location 4 removal 30 spare part number 9 12 30 system board removal 26 spare part numbers 9 13 26 T tablet major components 9 specifications 38 Thermal Material Kit spare part number 9 12 26 toolsrequired 15 top edge components 5 touch board spare partnumber 13 transporting guidelines 17 U USB 3 0 port 7 V video product description 1 volume button 7 w webcam light 4 webcam module removal 29 spare part number 9 12 29 webcam location 4 Windowskey 7 wireless networking product description 1 workstation guidelines 17 Index 47
29. edge oett REPE teretes itii e eeepc vete Pene este sh esee e tinue tutae E usines 5 OTE CU ETE II 6 Right edge ets rete eese E E E e dee Pe 2E WE E PU ea deo e eee EE E Tee EE EYE eie 7 3 Wustiated parts catalBg iu aive cire EE EXE VENE EFE EE MERE EEEEU VEREEEEERI EE VER EE FEE ERU aeei aniihi Ada ETE E FRE 8 Locating the product number and serial number esee eseeeseeeee esee eene nne tn nennen nennt nnns tnn enin 8 Tablet major components E E E nth nens sta se E insta EE 9 Miscellaneous parts rissie ree are aa eatae eae M 10 Sequential part number listing ccsscessessessecsscsseeseesseessesesssesseesessseessesseesseesesesecsesseessesssessessasessesaeesnessees 12 4 Removal and replacement preliminary requirements eee e ee eee ee eee ee ee eee e e eese eso essa esee sos seosos 15 Tools required m 15 Service gavisus M 15 Plastic parts tree ar ete ene toten tied nie ese residua uec die Ote RS ie 15 Cables ANG Ee Tu o ELE 15 Grounding guidelines e ee See nee eese deese dot eese Pe OF i PETER ORE ege tu n sabes deesse Ee E i 16 Electrostatic discharge damage sscsscsscescssssscsssessessscsseesseseseseeseessessecsteeseessecseeseeseesaeeseesaes 16 Packaging and transporting guidelines eese eterne 17 W
30. elgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China coc 5 South Korea EK 4 Requirements for all countries 43 Country region Accredited agency Applicable note number Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 Theflexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 Theappliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RWV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it
31. erica 791079 009 Duck head adapter for use in Europe and South Korea 791079 012 Duck head adapter for use in Brazil 791102 001 15 W AC adapter with USB extension cable 792587 001 Back cover 14 Chapter3 Illustrated parts catalog 4 Removalandreplacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e X Magnetic screw driver e Phillips PO screw driver e Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures A NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors ZA CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or
32. f information save your work or shut down the tablet through Windows before removing the battery Remove the battery 1 Disconnect the battery cable 1 from the system board Chapter 5 Removal and replacement procedures 2 Detach the battery 2 from the display panel assembly The battery is attached to the display panel assembly with double sided adhesive 3 Removethe battery Reverse this procedure to install the battery Battery 23 24 Display panel cable Description Spare part number Display panel cable 784414 001 Before removing the display panel cable follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 19 Nm de o Disconnect the battery cable from the system board see Battery on page 22 Remove the display panel cable 1 Release the ZIF connector 1 to which the display panel cable is attached and then disconnect the display panel cable from the system board 2 Release the ZIF connector 2 to which the display panel cable is attached and then disconnect the display panel cable from the display panel assembly 3 Remove the display panel cable 3 4 Removethe d
33. h an Intel Atom Z3736F 1 33 GHz quad core processor SoC a graphics subsystem with UMA memory and 2 0 GB of DDR3L system memory includes replacement thermal material Equipped with a 64 GB eMMC hard drive SoC and the Windows 8 Standard operating system 789311 501 Equipped with a 64 GB eMMC hard drive SoC and a non Windows 8 operating system 789311 001 Equipped with a 32 GB eMMC hard drive SoC and the Windows 8 Standard operating system 789310 501 Equipped with a 32 GB eMMC hard drive SoC and a non Windows 8 operating system 789310 001 Thermal Material Kit includes replacement thermal material 651046 001 Before removing the system board follow these steps T 2 3 4 5 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 19 Disconnect the battery cable from the system board see Battery on page 22 Remove the system board 1 Disconnect the following cables from the system board 1 Audio jack board cable ZIF connector on the system board see Audio jack board on page 25 2 Display panel cable ZIF connector on the system board see Display panel cable on page 24 3 TouchScreen cable ZIF connectors o
34. henthetablet is on press the button briefly to initiate Sleep e Whenthetabletis in the Sleep state press the button briefly to exit Sleep e Whenthe tablet is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the tablet has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the tablet To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications Bottom edge Item Component Description 1 Docking port Connects the tablet to the keyboard base 2 Product and regulatory information Provides product and regulatory information select models only Top edge 5 6 Left edge Item Component 1 Audio out headphone Audio in microphone jack Chapter 2 External component identification Description Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer
35. icrophones with appropriate beam forming echo cancellation and noise suppression software DTS Studio Sound Audio codec ALC5642 HD webcam 1 6 in F2 4 1 26 MP max 1296x976 720P 36 7 fps Sensor Accelerometer Wireless networking Ambient Light Sensor eCompass Gyroscope Integrated wireless option Broadcom BCM43340 1x1 a b g n DB Bluetooth 4 0 with dual antennas SDIO UART AzureWave AW AH640 Supports Miracast Supports WiDi v4 1 External expansion Integrated micro SD Card Reader expandable to 32 GB Ports e Audio headphone microphone combo jack e Micro SD Card Reader e Micro USB port supporting charging and data 1 USB 3 0 1 USB 2 0 Micro HDMI v1 4a port supporting up to 1080p 9 60Hz e Pogo pin 9 pin docking connector Keyboard 93 island style thin cover keyboard 1 5 mm travel distance with image sensor clickpad 2 Category Description Multitouch gestures enabled for clickpad Power requirements Supports a 2 cell 35 Wh battery non removable USB charging Supports a 15 W AC adapter with DC plug and localized cable plug support Operating system Preinstalled Microsoft Windows 8 1 Update Bing 32 bit Wimboot Serviceability End user replaceable part AC adapter and keyboard Chapter 1 Product description 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your tablet 1 From the St
36. ing 3 in the middle frame Failure to follow this caution can result in damage to the display panel cable Remove the middle frame 4 L eee o i Reverse this procedure to install the middle frame Chapter 5 Removal and replacement procedures Power volume button board Description Spare part number Power volume button board includes cable 784417 001 Before removing the power volume button board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 19 and then remove the following components a Battery see Battery on page 22 b Audio jack board see Audio jack board on page 25 System board see System board on page 26 d Speakers see Speakers on page 30 e Webcam module see Webcam module on page 29 f Remove the middle frame see Middle frame on page 32 Remove the power volume button board 1 Release the ZIF connector 1 to which the power volume button board cable is attached and then disconnect the power volume button board cable from the system board 2 Remove the Phillips PM1 9x2 6 broad head screw 2 that secures the power
37. isplay panel cable Reverse this procedure to install the display panel cable Chapter 5 Removal and replacement procedures Audio jack board Description Spare part number Audio jack board includes cable and double sided adhesive 784416 001 Before removing the audio jack board follow these steps m oae Ge aw Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 19 Disconnect the battery cable from the system board see Battery on page 22 Remove the audio jack board 1 s Release the ZIF connector 1 to which the audio jack board cable is attached and then disconnect the audio jack board cable from the system board Detach the audio jack board cable 2 from the display panel assembly The audio jack board cable is attached to the display panel assembly with double sided adhesive Remove the Phillips PM1 5x3 3 screw 3 that secures the audio jack board to the display panel assembly Remove the audio jack board 4 and cable Audio jack board 25 26 Reverse this procedure to install the audio jack board and cable System board Description Spare part number System board equipped wit
38. n the system board 2 connectors 4 Speaker cable see Speakers on page 30 5 Antenna cable from terminal on the system board 6 Power volume button board cable ZIF connector on the system board see Power volume button board on page 33 Chapter 5 Removal and replacement procedures 2 Remove the four Phillips PM1 5x3 3 screws 1 and the Phillips PM1 9x3 3 screw 2 that secure the system board to the display panel assembly 3 Remove the system board 3 System board 27 A NOTE The thermal material must be thoroughly cleaned from the surfaces of the display panel assembly and the system board components each time the system board is removed Replacement thermal material is included with the system board and system board spare part kits Replacement thermal material is also included in the Thermal Material Kit spare part number 651046 001 The following illustration shows the replacement thermal material locations on the system board 1 and the display panel assembly 2 Reverse this procedure to install the system board 28 Chapter5 Removal and replacement procedures Webcam module Description Spare part number Webcam module includes cable and double sided adhesive 784425 001 Before removing the webcam module follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating
39. next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 41 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the tablet and resetting the tablet to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to recover the tablet s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery
40. orkstation guidelines eese sesseeeee eee een teen e trennen 17 5 Removal and replacement procedures eccL eee e eee e e eee eee e eene esee esos so sees ss es sess sese sso esee sesso ssssesssonos 19 Tablet component replacement procedures csccsscssscssesssssesssesseessesccsssesseessecsessteesseseesseseeeeeeseseseesaeesneseess 19 side 19 DOCKING p rt DOA RR 21 ijui H 22 Display panel cable erre tirer rto esee ceo EE Goev eae tocar ae gie rote eee Err y ose oe sine yea Ee Rae eek und 24 ADIDSEedbnLDme 25 System bOGrd icio ien erede riri E PENES Eu E eR E SDRE NVE E UD OL EE FERES SERE L RO e AGE EE eo ara eo S aede EEEN 26 Vi T Ores oa IMO GUL RR EE O m 29 RI CIE NET ED c E 30 Middl fica ERE ESSET PC cE 32 Power volume button board ccccscsescssesessecssessssessesessesessesessesessesessesessessssessssessscessesessecessecesesessesesseneseeaes 33 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI eese ce eee esee eere eene eee ennuue 35 Starting Setup Utility BIOS teccssssssecescsessssesesesesssscsesesessesesesessescsssesesscsesesesssseasseseeseacaeseee
41. ped with a 32 GB eMMC hard drive SoC and a non Windows 8 operating system 789310 001 Thermal Material Kit not illustrated includes replacement thermal material 651046 001 8 Webcam module includes cable and double sided adhesive 784425 001 9 Power volume button board includes cable 784417 001 Tablet major components 9 Item Component Spare part number 10 Middle frame 789647 001 11 Display panel assembly 10 1 in 1280x800 AG LED WXGA TouchScreen includes bezel 784420 001 and TouchScreen cable Miscellaneous parts Component Spare part number 15 W AC adapter includes USB extension cable 791102 001 Duck head adapter For use in Argentina 791079 001 For use in Brazil 791079 012 For use in Europe and South Korea 791079 009 For use in North America 791079 008 For use in the United Kingdom 791079 003 Keyboard In moonstone gray finish For use in Belgium 784415 A41 For use in Canada 784415 DB1 For use in the Czech Republic and Slovakia 784415 FL1 For use in Denmark Finland and Norway 784415 DH1 For use in France 784415 051 For use in Germany 784415 041 For use in Greece 784415 151 For use in Hungary 784415 211 For use in Israel 784415 BB1 For use in Italy 784415 061 For use in the Netherlands 784415 B31 For use in Portugal 784415 131 For use in Russia 784415 251 For use in Saudi Arabia 784415 171 For use in Spain 784415 071 For
42. required If your tablet does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your tablet from support If you create your own recovery discs you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software See the Worldwide Telephone Numbers booklet included with the tablet You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the tablet the drive cannot be connected to a USB port on an external device such as a USB hub Creating recovery media and backups 39 40 You can also use a high quality blank USB flash drive to create recovery media Be sure that the tablet is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The
43. sceeseseeneneaeaes 35 Updating th 0 35 Determining the BIOS version ccsccsscsssessessessscssessseesessesseessessessecssseseesateceeesessesssessesssesseeseeeaes 35 Downloading a BIOS update leise seeee eee een nennen nnne nn snas nnns inse nns ta sensi nass na nna 36 Using HP PC Hardware Diagnostics UEFI sssssssssssssssssesssssssssssssssssssssssssssssesssssssssessessesseesesessessessseseeeeseees 37 Downloading HP PC Hardware Diagnostics UEFI to a USB device secs 37 7 Specifications RSS UI M 38 8 Backing up restering and recovering usine ra rar E CHR REEPEREEYEORRE RE ERRU ER FUMER E VERE FEEERAEYEEEEE CERE FERRE VERDE REEL ndasi 39 Creating recovery media and backups sees seeeeee eene eene nn nnns nn sins enn stans tassa sess tse ta sts nn sns 39 Cr atingHP Recovery media 5 rente pere tee roro rase sorte tee ae aee ape RES RUE ES ER LER NC RRR SER eR epe 39 Restore ANG FECOVERY Mem T aed 40 Recovering using HP Recovery Manager ccsssccssccssecssccsscceseecsstecseeeseseseeesaeseseeeseeesenesseeeeseeeses 41 What YOu Need to KnOW oe vett t ec e i reise e Eee EE Ro EE ER 41 Using the HP Recovery partition select models only sess 41 Using HP Recovery media to recover
44. tions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 36 Chapter 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the tablet quickly press the Windows button on the tablet and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive Vx E NOTE To downloa
45. to boot from 4 Follow the on screen instructions Chapter8 Backing up restoring and recovering 9 Powercord set requirements The wide range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the tablet is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the tablet Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 B
46. umber 9 12 21 duck head adapter spare part numbers 10 13 14 46 Index E electrostatic discharge 16 equipment guidelines 18 external expansion product description 1 G graphics product description 1 grounding guidelines 16 guidelines equipment 18 grounding 16 packaging 17 transporting 17 workstation 17 H HDMI port 7 headphone jack 6 J jacks audio in 6 audio out 6 headphone 6 microphone 6 K keyboard product description 1 spare part numbers 10 12 13 L labels 5 M mass storage device product description 1 memory card reader 7 memory module product description 1 microphone location 5 product description 1 microphone jack 6 middle frame removal 32 spare part number modelname 1 10 13 32 0 operating system product description 2 P packaging guidelines 17 plastic parts service considerations 15 ports HDMI 7 product description 1 USB3 0 7 power button 5 power connector 7 power cord set requirements 43 power requirements product description 2 power volume button board removal 33 spare part number 9 12 33 processor product description 1 product description audio 1 display panel 1 externalexpansion 1 graphics 1 keyboard 1 mass Storage 1 memory module 1 microphone 1 operating system 2 ports 1 power requirements 2 processors 1 productname 1 sensor 1 serviceability 2 video 1 wireless networking 1 productname 1 S Screw Kit spare part number 11 12 sensor pro
47. ver see Back cover on page 19 5 Remove the battery see Battery on page 22 Remove the speakers 30 Chapter 5 Removal and replacement procedures 1 Disconnect the speaker cable 1 from the system board Release the ground tape 2 that secures the speaker cable to the display panel assembly Release the speaker cable from the clips 3 and routing channel built into display panel assembly Remove the four Phillips PM1 9x4 7 screws 4 that secure the speakers to the display panel assembly n oe mn N Remove the speakers 5 Reverse this procedure to install the speakers Speakers 31 32 Middle frame Description Spare part number Middle frame 789647 001 Before removing the middle frame follow these steps ooh Mm ge ow 6S Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 19 Disconnect the battery cable from the system board see Battery on page 22 Remove the middle frame 1 N Remove the six Phillips PM1 9x3 3 screws 1 that secure the middle frame to the display panel assembly A CAUTION Whenremoving the middle frame make sure the display panel cable 2 routes cleanly through the open
48. vide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Factory Reset Restores the tablet to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 39 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the tablet HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the tablet and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be
49. y of your place of purchase For any further information or to request a full refund of the tablet please contact your local point of sale the seller Safety warning notice ZA WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents UU Dodo lo eom M 1 2 Ext rnal component identification EE 3 Finding your hardware and software information scscssssssscsscsscsscssesscssessesscseesessesseseesacsaesseseessessesneaeens 3 Mere HR IRs Le 3 LOGAEING zT BASIS REO ET LLL LLL 3 DIM 4 TOP COG m 5 Bottoii

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