DELL OptiPlex 9020M
Contents
1. Prerequisite Install the power adapter 1 Perform the following steps as shown in the illustration a Tighten the screws to secure the VESA mount to the table b Slide the computer into the VESA mount 1 c Tighten the screw to secure the computer to the VESA mount 2 2 Perform the following steps as shown in the illustration a Slide the power adapter case through the grooves at the bottom of the VESA mount to lock it b Connect all the cables and install antenna to the computer Installing the Dell OptiPlex Micro Vertical Stand Align the computer on the vertical stand and ensure the tab on the vertical stand fits into the groove or notch on the system 12 f Installing the Dell OptiPlex Micro Console with DVD RW Recommended Screws Screw Type Used in ST4 x 15 mm Wooden screw Wooden table 1 Perform the following steps as shown in the illustration a Loosen the screws that secure the cover to the optical drive console 1 b Slide and lift the cover upwards to remove it from the console 2 15 2 Perform the following steps as shown in the illustration a Slide the computer into the slot 1 b Tighten the screw to secure the computer to the optical drive console 2 3 Perform the following steps as shown in the illustration a Cut the strap of the power adapter cable 1 b Slide and insert the power adapter into the slot 2 c Route the cable through the notch to sec2. Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the O and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings O b Click the and select Shut down In Windows 7 1 Click Start 2 Click Shut Down 1 Click Start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer ub WN If required verify that the computer works correctly by running the Dell Diagnostics Installing the Accessories This section provides detailed information on how to install the following accessories e Power Adapter e Dell OptiPlex
3. Dell P U PU UZ series monitors 17 M3 X L8 mm pitch 0 5 mm self E Plate without thread screw tapping screw holes Dell E series monitors M3 X L8 mm pitch 0 55 mm E Plate with thread screw holes machine screw Dell E series monitors U Plate Universal monitors 1 Perform the following steps as shown in the illustration a Remove the screws that secure the cover to the chassis 1 b Slide and lift the cover upwards to remove it from the chassis 2 18 2 Perform the following steps as shown in the illustration a Slide the computer into the slot 1 b Rotate the screw in clockwise direction to secure the computer to the chassis 2 3 Perform the following steps as shown in the illustration a Lift up the antenna cable 1 b Connect the antenna cable to the antenna connector on the computer 2 19 4 Perform the following steps as shown in the illustration a Cut the strap of power adapter cable 1 b Slide the power adapter into the slot 2 c Route the cable through the clip 3 5 Perform the following steps as shown in the illustration a Route the cable through the clip 1 b Connect the cable to the adapter 2 20 Pa A E u 6 Align the PUZ plate to the bottom of monitor and tighten the screws 7 Perform the following steps as shown in the illustration a Slide and lock the chassis to the PUZ plate 1 b Rotate th
4. 4 memory connectors SODIMM sockets 5 WLAN connector 6 heat sink 7 slot M2 connector 8 SATA HDD connector 9 coin cell battery 10 HDMI or display port connector 11 PS2 and serial port connector Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover processor fan module hard drive heatsink memory processor HDMI board PS2 and serial connector board M 2 SSD or DDPE card WLAN card coin cell battery 3 Perform the following steps as shown in the illustration AT Far ean g a Remove the screw that secures the hard drive holder to the system board 1 b Lift the hard drive holder away from the system board 2 c Remove the screws that secure the system board to the computer 3 55 4 Perform the following steps as shown in the illustration a Slide the system board to release it from the computer 1 2 b Lift the system board away from the computer 3 Installing the System Board Place the system board inside the chassis Tighten the screws to secure the system board to the base panel Place the hard drive holder on the system board Tighten the screws to secure the hard drive holder to the system board Soo O Install coin cell battery WLAN card M 2 SSD or DDPE card HDMI board PS2 and serial connector board processor memory heatsink hard drive processor fan module k cover 6 Follow the proc
5. NOTE USB keyboard and mouse always work in the BIOS setup irrespective of these settings Allows you to enable or disable the integrated audio controller e Enable Audio e Enable Microphone e Enable Internal Soeaker This option is enabled by default Description Allows you to set change or delete the administrator admin password K NOTE You must set the admin password before you set the system or hard drive password Deleting the admin password automatically deletes the system password and the hard drive password K NOTE Successful password changes take effect immediately Default Setting Not set Allows you to set change or delete the system password K NOTE Successful password changes take effect immediately Default Setting Not set Option Internal HDD O Password Mini card SSD Password Strong Password Password Configuration Password Bypass Password Change TPM Security Computrace Chassis Intrusion Description This field lets you set change or delete the administrator admin password sometimes called the setup password The admin password enables several security features The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password This option will appear if your computer has an M SATA SSD device Enable strong password This option is disabled by default This field controls the minimum and maximum num
6. e Only lower case letters are valid upper case letters are not allowed e Only the following special characters are allowed space 0 7 C D 0L 0 C Re enter the system password when prompted Type the system password that you entered earlier and click OK 5 Select Setup Password type your system password and press lt Enter gt or lt Tab gt A message prompts you to re type the setup password Type the setup password that you entered earlier and click OK N O Press lt Esc gt and a message prompts you to save the changes 8 Press lt Y gt to save the changes The computer reboots 49 Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press lt F2 gt immediately after a power on or reboot 1 W In the System BIOS or System Setup screen select System Security and press lt Enter gt The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt 4 NOTE If y
7. Install the cover Follow the procedures in After Working Inside Your Computer oe pE Removing the HDMI or DisplayPort Connector Board 1 Follow the procedures in Before Working Inside Your Computer Remove the cover 3 Perform the following steps as shown in the illustration a Disconnect the cable from the HDMI or DisplayPort connector board 1 b Remove the screws to secure the HDMI or DisplayPort connector board to the base panel 2 c Slide and lift the HDMI or DisplayPort connector board away from the computer 3 28 Installing the HDMI or DisplayPort Connector Board Place the HDMI or DisplayPort connector board into its slot Tighten the screws to secure the HDMI or DisplayPort connector board to the base panel Connect the cable to the HDMI or DisplayPort connector board Install the cover Follow the procedures in After Working Inside Your Computer i eee oe Removing the PS2 and Serial Connector Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Perform the following steps as shown in the illustration a Disconnect the cable from the PS2 and serial connector board 1 b Remove the screws that secure the PS2 and serial connector board to the base panel 2 c Slide and lift the PS2 and serial connector board away from the computer 3 29 Installing the PS2 and Serial Connector Board Place the PS2 and serial connector board into its slot Tight
8. e USB Wake Support From Standby is enabled by default e USB Wake Support From Hibernation is disabled by default This option allows the computer to power up from the off state when triggered by a special LAN signal Wake up from the Standby state is Option Block Sleep Intel Smart Connect Technology Table 8 POST Behavior Option Adapter Warnings Numlock LED Keyboard Errors MEBx Hotkeys Table 9 Virtualization Support Option Virtualization Description unaffected by this setting and must be enabled in the operating system This feature only works when the computer is connected to AC power supply The options differ based on the form factor e Disabled Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN e LAN Only Allows the system to be powered on by special LAN signals e WLAN Only Allows the system to be powered on by special WLAN signals e LAN or WLAN Allows the system to be powered on by special LAN signals or special WLAN signals e LAN with PXE Boot Allows the system to be powered on by special LAN signals After waking the system do a PXE boot This option is Disabled by default This option lets you block entering to sleep S3 state in operating system environment e Block Sleep S3 state This option is disabled by default The option is disabled by default If option enables will periodically sense near
9. Green A good 100 Mbps connection exists between the network and the computer Orange A good 1000 Mbps connection exists between the network and the computer Off no light The computer is not detecting a physical connection to the network Yellow light A blinking yellow light indicates that network activity is present Green light The power supply is turned on and is functional The power cable must be connected to the power connector at the back of the computer and the electrical outlet Voltage 19 5 VDC 3 54 A 3 V CR2032 lithium coin cell Micro Premier 18 2 cm 7 2 inches 3 6 cm 1 4 inches 17 6 cm 7 inches 35 Physical Weight Table 28 Environmental Feature Temperature range Operating Non Operating Relative humidity maximum Operating Non Operating Maximum vibration Operating Non Operating Maximum shock Operating Non Operating Altitude Operating Non Operating Airborne contaminant level 54 Micro Premier 1 28 kg 2 82 lb Specification 5 C to 35 C 41 F to 95 F 40 C to 65 C 40 F to 149 F 20 to 80 non condensing 5 to 95 non condensing 0 66 GRMS 1 57 GRMS 40 G 105 G 15 2 m to 3048 m 50 to 10 000 ft 15 20 m to 10 668 m 50 ft to 35 000 ft G1 or lower as defined by ANSI ISA S71 04 1985 6 Contacting Dell r NOTE If you do not have an active Internet connection you can find contact information on your p
10. MOUNE acct satosctsecerstind ect edenared us banoeees aharep ae neat 9 Installing the Dell OptiPlex Micro VESA MOUIAL iii cccciisian tis erat cudeait crapeabescnenk gseenwbuontanherevated eudsaucoeanahlett 11 Installing the Dell OptiPlex Micro Vertical Stand ceccccccceecceeesseeeeeeseeeeeeeeeeeeeeesseeeeeesaeeeeeeseeeeeeeaaes 12 Installing the Dell OptiPlex Micro Console With DVD RW ccccccccccccccccececececeeessessesssseeaeeeeeeeeeeees 15 Installing the Dell OptiPlex Micro All in One Mount Behind the MOnitOr ssssssssssssiiriinrinrrnrnnnen 17 3 Removing and Installing ComponentS sasaaaaasssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 23 Fontana Back VICW capers cect a E a a lls a Na unt ans Lamas 25 REMIOVING Me OVEN neee a a A 25 Installing the COVED cece cccccccccccceecccnesaaaeeeceeccesseseeeaeeeceececeessaeeeeeeeececssseeeeeeeeceeeetsseeeeececeeeettaseeeees 24 REMOVING the Processor EAM Module nersneruns teed ucul Pa R erect Maite cl al AS 25 Installing the Processor Fan MOC Ul eisdetssccccnsnaceces S A 26 Removing the SOCAN sks asses ees ee ate aerate ia cle oles halen ta ae 26 stalling the Speake Erisan fe sells ihe ance heater e e auethiautand Mat od aiacdbeett evant tele E 26 Removing the Hard Drives occ fectecchec anapak edi a a aa a anA ndehatyedahdnsadehd AANE Ea E A E E iaa 27 Astaling the Mard DV sena a ener ee ene 28 Removing the HDMI or DisplayPort Connector Board s sssissssseriiiriinsssririrrrrrrerrrrirrrrrrrsrrr
11. Micro Dual VESA Mount e Dell OptiPlex Micro VESA Mount e Dell OptiPlex Micro Vertical Stand e Dell OptiPlex Micro Console with DVD RW e Dell OptiPlex Micro All in One Mount Installing the Power Adapter 1 Perform the following steps as shown in the illustration a Slide to open the cover of the power adapter 1 b Install the power cable to the power adapter and place the power adapter in the box 2 3 2 Insert the cable into the box and slide back the cover to lock it Installing the Dell OptiPlex Micro Dual VESA Mount Recommended Screws Screw Type Used in M4 x LLO mm Pan head screw Monitor Prerequisite Install the power adapter 1 Align the dual VESA mount behind the monitor and tighten the screws to secure the dual VESA mount to the monitor 2 Perform the following steps as shown in the illustration a Slide the computer into the dual VESA mount 1 b Rotate the screw in clockwise direction to secure the computer to the dual VESA mount 2 3 Slide the power adapter case through the grooves at the bottom of the dual dual VESA mount to lock it Pris ts si Pe 4 Connect all the cables and antenna to the computer 10 5 Tighten the screws to secure the arm stand to the dual VESA mount Installing the Dell OptiPlex Micro VESA Mount Recommended Screws Screw Type Used in M4 x L10 mm Pan head screw Monitor 11 ST4 x L153 mm Wooden screw Wooden table
12. Navigation Keys Keys Up arrow Down arrow lt Enter gt Spacebar lt Tab gt lt Esc gt lt F1 gt Navigation Moves to the previous field Moves to the next field Allows you to select a value in the selected field if applicable or follow the link in the field Expands or collapses a drop down list if applicable Moves to the next focus area E NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system Displays the System Setup help file System Setup Options K NOTE Depending on the computer and its installed devices the items listed in this section may or may not appea Table 2 General Option System Information Boot Sequence r Description Displays the following information System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date Express Service Code and Signed Firmware Update is enabled Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM 1 Size and DIMM 2 Size Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Techno
13. the additional processor sleep states e C States This option is enabled by default This field limits the maximum value the processor Standard CPUID Function will support e Enable CPUID Limit This option is not set by default E NOTE Some Operating system will not complete installation when the maximum CPUID Function is greater than 3 Allows you to enable or disable Intel TurooBoost mode of the processor e Disabled Does not allow the TurboBoost driver to increase the performance state of the processor above the standard performance e Enabled Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor Allows you to enable or disable the HyperThreading in the processor Default Setting Enabled Intel Rapid Start Technology enable system to get up and run faster from even the deepest sleep saving time and power consumption 43 Option Table 7 Power Management Option AC Recovery Auto On Time Deep Sleep Control Fan Control Override USB Wake Support from Standby S3 Hibernation S4 Wake on LAN WAN 44 Description K NOTE Rapid Start Technology will automatically be disabled due to configuration changes e Hard Disk Configuration or partition have been changed e System or HDD password is enabled e A Dell Encryption Accelerator is installed e The Block Sleep setting is enabled Description Specifies how the computer will respond when AC pow
14. Dell OptiPlex 9020M Owner s Manual Regulatory Model DO9U Regulatory Type DO9U001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer AN CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AN WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2014 08 Rev AOO Contents 1 Working on Your COMpuUter ssssnnsnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnnnnnnnnnnnnnnnn nennen ennen 5 Before Working Inside Your COMP ULON ioral cicoc ni acctioicaneccieltteslactenoidstgen vst tenidstenasacvonasdpeensatngeacdiieameanieds 5 Turning Off YOUNG ON DU CCF oe acectsites ims gctdcndseartieisenteucdasiadacndiebadancntes dohebaadissneasbbalaanteedgasbyaiuestentiastaniestc 6 Aiter WONG Inside Your COMPU Ek aloe tiacuns increta E A 7 2 Installing the ACCESSOFPICS ccccccceceeeeeeeeeeeeeceeseeeeecaaaassssssnsseeeeeeeeeeseseesessesonaogs 8 installing the POWwer Adale erene E a eee nesta 8 Installing the Dell OptiPlex Micro Dual VESA
15. System password Password that you must enter to log on to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer AN CAUTION The password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data stored on your computer if it is not locked and left unattended K NOTE Your computer is shipped with the system and setup password feature disabled Assigning a System Password and Setup Password You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when Password Status is Unlocked If the Password Status is Locked you cannot change the System Password K NOTE If the password jumper is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press lt F2 gt immediately after a power on or re boot 1 Inthe System BIOS or System Setup screen select System Security and press lt Enter gt The System Security screen appears 2 Inthe System Security screen verify that Password Status is Unlocked 3 Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password e A password can have up to 32 characters e The password can contain the numbers O through 9
16. and Enable Legacy Option ROMs must be disabled or turned off Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are e PK e KEK e db e dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are e Save to File Saves the key to a user selected file e Replace from File Replaces the current key with a key from a user selected file e Append from File Adds a key to the current database from a user selected file e Delete Deletes the selected key e Reset All Keys Resets to default setting Table 6 Performance Option Multi Core Support Intel SoeedStep C States Control Limit CPUID Value Intel TurboBoost Hyper Thread Control Rapid Start Technology e Delete All Keys Deletes all the keys T NOTE If you disable the Custom Mode all the changes made will be erased and the Keys will restore to default settings Description Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores e All This option is enabled by default e 1 e 2 K NOTE To enable Trusted Execution mode all cores must be enabled Allows you to enable or disable the Intel SpeedStep mode of the Processor e Enable Intel SpeedStep This option is enabled by default Allows you to enable or disable
17. anels After you finish working inside the computer replace all covers panels and screws before connecting to the power source AN WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Pan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer gt CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins gt ran CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the ca
18. ber of characters allowed for the admin and system passwords e Admin Password Min e Admin Password Max e System Password Min e System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart This option is disabled by default e Disabled Always prompt for the system and internal HDD password when they are set e Reboot Bypass Bypass the password prompts on restarts warm boots K NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set e Allow Non Admin Password Changes This option is enabled by default This option lets you control whether the Trusted Platform Module TPM in the system Is enabled and visible to the operating system TPM Security This option is disabled by default K NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to this option take effect immediately This field lets you activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software e Deactivate This option is selected by default e Disable e Activate e Enable e Disa
19. ble 41 Option CPU XD Support OROM Keyboard Access Admin Setup Lockout HDD Protection Support Table 5 Secure Boot Secure Boot Enable Expert key Management 42 Description e On Silent This option is selected by default Allows you to enable or disable the execute disable mode of the processor e Enable CPU XD Support This option is enabled by default Allows you to determine if you access the Option Read Only Memory OROM configuration screens via hotkeys during boot These settings prevent access to the Intel RAID CTRL 1 or Intel Management Engine BIOS Extension CTRL P F12 e Enable User may enter OROM configuration screens via the hotkey This option is selected by default e One Time Enable User can enter the OROM configuration screens via the hotkeys during the next boot After the boot the setting will revert to disabled e Disable User can not enter the OROM configuration screens via the hotkey This option is set to Enable by default Allows you to enable or disable the option to enter setup when an admin password is set e Enable Admin Setup Lockout This option is not set by default Allows you to enable or disable the HDD Protection feature e HDD Protection Support This option is not set by default Allows you to enable or disable Secure Boot feature e Disabled This option is selected by default e Enabled K NOTE To enable secure boot UEFI boot mode must be enabled
20. ble As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned K NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer see Turning Off Your Computer Au sp ws CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Remove the cover CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer AN CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows 8
21. bps and 5 Gbps Specification Intel Dual Band Wireless AC 7260 M 2 802 11 ac Bluetooth 4 0 WiDi Wireless Display NOTE For optimal performance it is recommended to use the wireless display feature with an access point that supports 5 GHz standard Specification 2 5 inch SATA drive bays Specification one global headset and one microphone connector re taskable to headphone one RJ 45 connector PS2 and serial connector optional 0 0 1 2 4 0 e 15 pin VGA connector e one 20 pin DisplayPort connector e one optional HDMI or DisplayPort Feature Specification K NOTE Available video connectors may vary based on the optional graphic board selected Table 25 Controls and Lights Feature Front of the computer Power button light Drive activity light Back of the computer Link integrity light on integrated network adapter Network activity light on integrated network adapter Power supply diagnostic light Table 26 Power Items Power Adaptor Coin cell battery Table 27 Physical Dimension Physical Height Width Depth Wattage 65 W Specification White light Solid white light indicates power on state breathing white light indicates sleep state of the computer White light Blinking white light indicates that the computer is reading data from or writing data to the hard drive Green A good 10 Mbps connection exists between the network and the computer
22. by wireless connection while the system is asleep It will synchronize emails or social media application that were open when system entered the sleep state e Smart Connect Description Allows you to enable or disable the system setup BIOS warning messages when you use certain power adapters e Enable Adapter Warnings This option is enabled by default Specifies if the NumLock function can be enabled when the system boots This option is enabled by default Specifies whether keyboard related errors are reported when it boots This option is enabled by default Specifies whether the MEBx Hotkey function should be enable when the system boots e Enable MEBx Hotkey This option is enabled by default Description This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology 45 Option VT for Direct I O Trusted Execution Table 10 Wireless Option Wireless Device Enable Table 11 Maintenance Option Service Tag Asset Tag SERR Messages Table 12 Cloud Desktop Option Server Lookup Method Server Name 46 Description e Enable Intel Virtualization Technology This option is enabled by default Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O e Enable Intel Virtualization Technology
23. cedures in Before Working Inside Your Computer 2 Remove the a cover b processor fan module 3 Pry the retention clips away from the memory module until it pops up Lift and remove the memory module from its connector ow ue EN Installing the Memory K NOTE Please use DIMM 2 slot if there is only one memory module available 1 Align the notch on the memory card with the tab in the system board connector 2 Press down on the memory module until the retention clips spring back to secure them in place 3 Install the a processor fan module b cover 4 Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b hard drive c HDMI board 3 Press the release latch away from the battery The battery pops out from the socket lift the coin cell battery out of the computer 53 Installing the Coin Cell Battery 1 Place the coin cell battery into its slot on the system board 2 Press the coin cell battery downward to secure it 3 Install the a HDMI board b hard drive c cover 4 Follow the procedures in After Working Inside Your Computer System Board Layout The following image displays the system board layout of the computer a d A alia 3 h Ta diU Bous ie 11 10 processor socket 2 processor fan connector 54 5 speaker connector
24. ceeeeeeseeeeeeeecceseeeeeeeeeseccesesisaeeeeeeeeceresiaaeeeeeeeees 56 A SVS teM o EUD rsa toeweueetesanaacancveasencestuevsevanceconscapsaciaatanievactnannuncaneantatests 37 EX O BeC1 o s BL a A E T 57 Naviga iOm KEYS sepru r cia ahadeitutadabs seaduiioamiebnasipcntessn craseacrannnmatenaan ea nasea mae 57 SeA SOU OD OINS aiani a e e A a N 58 WUC SBS cgiten a a eatieahetcca data edeent ac unica E E AO 48 Jumper Setting S eeaeee caateeee ee aaCh a aut vens Machin sie teen aa aE a e T EARR 48 System and Sep Pas WO a aa a a a a A 49 Assigning a System Password and Setup PaSSWOMKL cccccceeccceseeceeeeceeeaeeeeeeeeeeeseeeeaeesenaneetanes 49 Deleting or Changing an Existing System and or Setup Password eesssiiieeessrrrirerrrrrreenrnn 50 DISABLING a System Password esse EE S 50 9 SDC CITIC AION aaco E E a 51 6 Contacting Dell issic aE A E ERa EEEa 55 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist e You have read the safety information that shipped with your computer e Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order AN WARNING Disconnect all power sources before opening the computer cover or p
25. ddress Domain Name Advanced Description Specifies the primary static IP address of the Cloud Desktop server with which the client software communicates The default IP address is 255 255 255 255 K NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Specifies the primary IP port of the Cloud Desktop which is used by the client to communicate The default IP port is 06910 E NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Specifies how the client obtains the IP address e Static IP e DHCP This option is enabled by default E NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Specifies the static IP address of the client The default IP address is 255 255 255 255 E NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Specifies the subnet mask of the client The default setting is 255 255 255 255 K NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Specifies the gateway IP address of the client The default setting is 255 255 255 255 E NOTE This field is only relevant when the Int
26. e screw in clockwise direction to secure the computer 2 c Flip the computer along with the monitor 3 21 22 Perform the following steps as shown in the illustration a Connect all the cables to the computer b Slide the cover to its original position 1 c Tighten the screws to secure the cover to the chassis 2 5 Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Front and Back View pm 12 DD 200 Loe oO oo Tae eLa Do5 Como on Talo om colo Ds ona Como coco Tote OO o0 D5 omo own o0 oo ooa e a o on oco ooa omo OC ooo oc omoa oo ooo oc Tale onc 13 0 0 Sz Keel Genel Gece Eee WO ie m e aE aa F ao yl E mi JOC Di a OOC qike e gt JOC oo000000 OOOO OO00000 Figure 1 Front and Back View power button or power light headset connector Wi Fi antenna connector optional USB 3 0 connector hibernate wake up padlock ring 11 cable holder 13 network connector Integrated Connector Module 15 DisplayPort connector Removing the Cover 10 12 14 16 hard drive activity light microphone connector HDMI or display port or PS2 and serial connector optional security cable slot USB 3 0 conn
27. ectors service tag VGA connector power cable connector 1 Follow the procedures in Before Working Inside Your Computer 2 Rotate the power cable clip to the position as shown in the illustration 23 3 Perform the following steps as shown in the illustration a Remove the screw that secures the cover to the computer 1 b Slide the cover outwards 2 c Lift the cover up to remove it from the computer 3 Installing the Cover 1 Align the cover to its original position on the computer 2 Tighten the screw to secure the cover to the computer 3 Follow the procedures in After Working Inside Your Computer 24 Removing the Processor Fan Module 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Perform the following steps as shown in the illustration a Press the securing tabs on the sides 1 b Slide the processor fan module outwards 2 c Lift the processor fan module away from the computer 3 a e A A S BA ry a N sie T 4 Disconnect the speaker and fan cables from the system board 25 Installing the Processor Fan Module PAY Connect the speaker and fan cable to the connectors on the system board Place the processor fan module on the slot and slide it until it is secured Install the cover Follow the procedures in After Working Inside Your Computer Removing the Speaker Follow the procedures in Before Wor
28. edures in After Working Inside Your Computer samo OOo p Le 56 A System Setup System Setup enables you to manage your computer hardware and specify BIOS level options From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly toa specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can e Access System Setup by pressing lt F2 gt key e Bring up the one time boot menu by pressing lt F12 gt key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are e Removable Drive if available e STXXXX Drive K NOTE XXX denotes the SATA drive number e Optical Drive e Diagnostics K NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation Keys The following table displays the system setup navigation keys a NOTE For most of the system setup options changes that you make are recorded but do not take effect until you re start the system 57 Table 1
29. egrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Specifies the DNS IP Address of the client The default setting is 255 255 255 255 E NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Specifies the Domain Name of the client K NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop and when the Client Address Method is set to Static IP Specifies for Advanced debugging e Verbose Mode This option is not set by default K NOTE This Option is only relevant when the integrated NIC control in the System Configuration group is set to enable with Cloud Desktop 47 Table 13 System Logs Option Description BIOS events Displays the system event log and allows you to clear the log e Clear Log Updating the BIOS It is recommended to update your BIOS system setup on replacing the system board or if an update is available For laptops ensure that your computer battery is fully charged and connected to a power outlet 1 Re start the computer 2 Go to dell com support 3 Enter the Service Tag or Express Service Code and click Submit K NOTE To locate the Service Tag click Where is my Service Tag 4 NOTE If you cannot find your Service Tag click Detect My Product Proceed with the instructions on screen I
30. en the screws that secure the PS2 and serial connector board to the base panel Connect the cable to the PS2 and serial connector board Install the cover Follow the procedures in After Working Inside Your Computer ol oe YS Removing the Heatsink 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b processor fan module 3 Perform the following steps as shown in the illustration a Remove the screws that secure the heatsink to the system board 1 b Lift the heatsink away from the system board 2 Installing the Heatsink 1 Place the heat sink on the system board Tighten the screws to secure the heatsink 3 Install a processor fan module b cover 4 Follow the procedures in After Working Inside Your Computer 50 Removing the Processor Follow the procedures in Before Working Inside Your Computer Remove the a hard drive b cover Perform the following steps as shown in the illustration a Press the release lever down 1 b Move the lever outward to release it from the retention hook that secures it 2 c Lift the processor cover and remove the processor from its socket 3 Installing the Processor 4 Insert the processor into the processor socket Ensure that the processor is properly seated Press the release lever down and then move it inward to secure it with the retention hook Install the a hard drive b cover Follow the procedures
31. er is applied after an AC power loss You can set the AC Recovery to e Power Off This option is enabled by default e Power On e Last Power State This option sets the time of the day when you would like the system to turn on automatically Time is kept in standard 12 hour format hour minutes seconds The startup time can be changed by typing the values in the time and A M P M fields e Disabled The system will not automatically power up This option is selected by default e Every Day The system will power up every day at the time you specified above e Weekdays The system will power up Monday through Friday at the time you specified above e Select Days The system will power up on days selected above at the time you specified above E NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled Allows you to define the controls when Deep Sleep is enabled e Disabled e Enabled in S5 only e Enabled in S4 and S5 This option is enabled by default Controls the speed of the system fan This option is disabled by default K NOTE When enabled the fan runs at full speed This option allows you to enable USB devices keyboard or mouse to wake the computer from standby S3 or hibernation S4 For waking up the computer from hibernation you must connect USB device to a specific rear USB port next to RJ45 connector
32. f you are unable to locate or find the Service Tag click the Product Category of your computer Choose the Product Type from the list Select your computer model and the Product Support page of your computer appears NOW D Click Get drivers and click View All Drivers The Drivers and Downloads page opens On the Drivers and Downloads screen under the Operating System drop down list select BIOS 9 Identify the latest BIOS file and click Download File You can also analyze which drivers need an update To do this for your product click Analyze System for Updates and follow the instructions on the screen 10 Select your preferred download method in the Please select your download method below window click Download File The File Download window appears 11 Click Save to save the file on your computer 12 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen Jumper Settings To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated on the system board The following table displays the system board Jumper settings Table 14 Jumper Settings Jumper Setting Description PSWD Default Password features are enabled RTCRST pin 1 and 2 Real time clock reset Can be used for troubleshooting 48 System and Setup Password You can create a system password and a setup password to secure your computer Password Type Description
33. for Direct I O This option is enabled by default This option specifies whether a Measured Virtual Machine Monitor MVMM can utilize the additional hardware capabilities provided by Intel Trusted Execution technology The TPM virtualization technology and Virtualization technology for direct O must be enabled to use this feature e Trusted Execution This option is disabled by default Description Allows you to enable or disable the internal wireless devices e WLAN WiGig e Bluetooth All options are enabled by default Description Displays the service tag of your computer Allows you to create a system asset tag if an asset tag is not already set This option is not set by default Controls the SERR message mechanism Some graphics cards require that the SERR message mechanism be disabled This option is enabled by default Description Specifies how the Cloud Desktop software will looks up the server addresses e Static IP e DNS This option is enabled by default NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Specifies server name of the server K NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Option Server IP Address Server Port Client Address Method Client IP Address Client SubnetMask Client Gateway DNS IP A
34. g is disabled Allows you to configure the operating mode of the integrated hard drive controller e Disabled The SATA controllers are hidden e ATA SATA is configured for ATA mode e AHCI SATA is configured for AHCI mode This option is enabled by default e RAID ON SATA is configured to support RAID mode Set to this mode if you want to enable Intel Rapid Start feature Allows you to enable or disable the various on board drives e M SATA e SATA O This field controls if the hard drive errors for the integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification e Enable SMART Reporting This option is disabled by default 39 Option USB Configuration Audio Table 4 Security Option Admin Password System Password 40 Description This field configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB mass storage devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for operation system If USB port is disabled the operation system cannot see any device attached to this port USB configuration e Enable Boot Support e Rear USB 3 0 Ports Port1 Top Port2 Upper middle Ports Lower middle ort4 Bottom e Front USB 3 0 Ports ao 5 a Port1 Top b Port2 Bottom
35. in After Working Inside Your Computer Removing the WLAN Card 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a cover b hard drive Perform the following steps as shown in the illustration a Remove the screw that secures the WLAN card to the system board 1 b Remove the WLAN bracket from the system board 2 c Disconnect the WLAN cables 3 d Slide the WLAN card from the system board 4 51 Installing the WLAN Card Align and place the WLAN card on the connector Connect the WLAN cables Place the WLAN bracket into its slot Tighten the screws to secure the WLAN card to the system board vt oe Install a hard drive b cover 6 Follow the procedures in After Working Inside Your Computer Removing the M 2 SSD or DDPE Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b hard drive 3 Perform the following steps as shown in the illustration a Remove the screws that secure the M 2 SSD or DDPE card to the system board 1 b Slide and remove M 2 SSD or DDPE card from the system board 2 52 Installing the M 2 SSD or DDPE Card 1 Align and place the M 2 SSD or DDPE card on the connector 2 Tighten the screws that secure the M 2 SSD or DDPE card to the system board 3 Install a hard drive b cover 4 Follow the procedures in After Working Inside Your Computer Removing the Memory 1 Follow the pro
36. king Inside Your Computer Remove the a cover b processor fan module Perform the following steps as shown in the illustration a Unthread the speaker cables from the cable clips 1 b Remove the screws that secure the speakers to the processor fan module 2 c Lift the soeakers away from the processor fan module 3 K NOTE The speaker is a part of the processor fan module Installing the Speaker e AN 26 Place and align the speakers on the processor fan module Tighten the screws to secure the speaker to the processor fan module Thread the cables through the cable clips to secure it Install a processor fan module b cover 5 Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 2 3 4 Follow the procedures in Before Working Inside Your Computer Remove the cover Perform the following steps as shown in the illustration a Press the securing tabs to release the hard drive assembly 1 b Slide the hard drive assembly to release it from the slot 2 c Lift the hard drive assembly away from the computer 3 Perform the following steps as shown in the illustration a Pry the hard drive bracket apart to release the hard drive 1 b Lift the hard drive away from hard drive bracket 2 2 Installing the Hard Drive Insert the hard drive into the hard drive bracket Align and place the hard drive assembly to its slot on the computer
37. logy Device Information Displays M SATA SATA 0 LOM MAC Address Audio Controller Video Controller Wi Fi Device and Bluetooth Device Allows you to specify the order in which the computer attempts to find an operating system The options are Advanced Boot Options 58 Diskette drive Internal HDD USB Storage Device CD DVD CD RW Drive Onboard NIC Legacy UEFI Option Advance Boot Options Date Time Table 3 System Configuration Option Integrated NIC Serial Port SATA Operation Drives SMART Reporting Description Enable Legacy Option ROMs This option is required for legacy boot mode This option is not allowed if Secure Boot is enabled Allows you to set the date and time The changes to the system date and time takes effect immediately Description Allows you to enable or disable the integrated network card You can set the integrated NIC to e Enable UEFI Network Stack disable by default e Disabled e Enabled e Enabled w PXE This option is enabled by default e Enabled w Cloud Desktop K NOTE Depending on the computer and the devices installed the items listed in this section may or may not appear Identifies and defines the serial port settings This option appear only if your system installed Serial Port card You can set the serial port to e Disabled e COM1 Default e COM2 e COMS e COM4 K NOTE The operating system may allocate resources even if the settin
38. ou change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted Press lt Esc gt and a message prompts you to save the changes Press lt Y gt to save the changes and exit from the System Setup The computer reboots Disabling a System Password The system s software security features include a system password and a setup password The password jumper disables any password s currently in use K NOTE You can also use the following steps to disable a forgotten password a ASN 50 Follow the procedures in Before Working on Your Computer Remove the cover Identify the PSWD jumper on the system board Remove the PSWD jumper from the system board a NOTE The existing passwords are not disabled erased until the computer boots without the jumper Install the cover a NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new password s the next time it boots Connect the computer to the electrical outlet and power on the computer Power off the computer and disconnect the power cable from the electrical outlet Remove the cover Replace the PSWD jumper on the system board Install the cover Follow the procedures in After Working on Your Computer Power on the computer Go to the system setup and assign a new system or setup password See Setting up a System Pas
39. rrrrn 28 Installing the HDMI or DisplayPort Connector Board cccccccccesccccecccceseseneceeeceeecesseseseeeseceeeeenes 29 Removing the PS2 and Serial Connector Board ssissssssriiirissrseririirinrnrtrrrirrnrrrnerrrrirrrrrserrrrrrrn 29 nstallinig the PS2an d Serial Connector Bardan aa a octane tos E 50 Removing Me Heatin sosise a aa a cd chalet Ses needle 50 Installing the HEatsiNk ccccccccccccccceeesssseeeeeececeeeessseeeeeeeeccecsseseeeeecececcessesseeeeeececeeeetssseeeeeeeeeeeestaseeees 50 Removing Athe Process Onn aei tas a EAE 51 Hs Cal the Proces Oiar a a 51 REMOVING the WLAN C ari ctesieniatiiees Ea a a n a a e 51 HST NEWNAN E WE is raro E TRA 52 Removing the M 2 SSD or DDPE Carden cccccccccccccccceccceeessseeeeceeecccnestssaeeeceeeccnetssaeeeeeeesenensisaeeeeeeeeeens 52 Mstaling theM 2 SSP Or DDR EC at Caron trier teas aa 55 Removmng the Mend eenaa ee a a a a E E AEAT 55 HAS CELL TFA the TMNT OI eta arte Da aurea E E E E Ale aii dal E a E 35 Removing the Coin C clliBatleny cies cast oemnsiesianel srsabouns tana aanetalvag tenet asin alacuthenideth oohcuntnie reid ed asalouentes 55 hastallinig the COim Cell Baten sssr E aan nnueniatnaden E E TE 54 SyS Cel gil BOILA VOU Cane enia te mean Err etme en RO TEPT A a OAC neo ee E 54 PEIMOVINIG TAC System Board cod seecd steed Att dat data E a A A Pecunia dade inc Paclate YouaeaayeuatoeeOet 55 Installing the System BOaMd cccccccccccccccccceeestsceeeeceeec
40. sword Specifications 3 K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Start icon Help and Support and then select the option to view information about your computer Table 15 Processor Feature Processor type Total cache Table 16 Memory Feature Memory type Memory speed Memory connectors Memory capacity Minimum memory Maximum memory Table 17 Video Feature Integrated Table 18 Audio Feature Integrated Table 19 Network Feature Integrated Specification e Intel Core i3 series e Intel Core i5 series e Intel Core i7 series Up to 8 MB cache depending on processor type Specification DDR3 1600 MHz two DIMM slots 2 GB 4 GB and 8 GB 2 GB 16 GB Specification Intel HD Graphics Specification Realtek HDA Codec ALC3234 Specification Intel WGI217 LM Ethernet capable of 10 100 1000 communication 51 Table 20 System Information Feature System chipset Table 21 Expansion Bus Feature Bus type Bus speed Table 22 Cards Feature WLAN card Table 23 Drives Feature Internally Accessible Table 24 External Connectors Feature Audio Front panel Network adapter Serial USB 2 0 Front Rear Internal USB 3 0 Front Rear Internal Video 52 Specification Intel Q87 chipset Specification USB 2 0 USB 3 0 SATA 3 and PCle G2 480 Mbps 5 Gbps 6 G
41. urchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Goto dell com contactdell 2 Verify your country or region from the drop down menu at the top left corner of the page 3 Select your support category Technical Support Customer Support Sales or International Support Services 4 Select the appropriate service or support link based on your requirement K NOTE If you have purchased a Dell system you may be asked for the Service Tag 55
42. ure it 3 4 Perform the following steps as shown in the illustration a Open the cable management clip 1 b Lift the antenna cable out 2 c Connect the antenna cable to the antenna connector 3 14 5 Route the USB cables through the cable management clip and connect them to the computer Close the cable management clip 6 Perform the following steps as shown in the illustration a Prepare the wooden table by installing screws for mounting the optical drive console b Align the slots on the optical drive console with the screws on the table and slide the optical drive console and lock it c Tighten the screws to secure the optical drive console to the wooden table 15 WETAN We IN f A f e a lo ay S f 3 k m m_m am a J Ty X y A AN N gt gt f amp Re fi lt 7 Install the antenna to the optical drive console 8 Perform the following steps as shown in the illustration a Slide and insert the cover to its position 1 b Tighten the screws to secure the cover to the chassis 2 16 Installing the Dell OptiPlex Micro All in One Mount Behind the Monitor Recommended Screws Screw Type Used with M4 X L8 mm pitch 0 7 mm self PUZ plate without thread screw tapping screw holes Dell P U PU UZ series monitors M4 X L8 mm pitch 0 5 mm PUZ plate with thread screw machine screw holes
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