Lenovo IdeaCentre H500s
Contents
1. 1 USB 3 0 connector 6 Audio connectors 3 On board VGA connector 8 Cable clip 4 USB 2 0 connectors 2 9 PCI Express X 16 graphics adapter slot some models are equipped with a graphics card Chapter 7 Locating connectors controls and components 23 Hardware components The following illustration shows the components that make up your computer 1 Heat sink and CPU fan 3 Optical disk drive and bay 2 System board 4 Hard disk drive 24 Lenovo H500sHardware Maintenance Manual Identifying parts on the motherboard The motherboard sometimes called the planar or system board is the main circuit board in your computer It provides basic computing functions and supports a variety of devices that are factory installed or that you can install later The following illustration shows the location of connectors and components on the front of the motherboard Lenovo H500s aa CX SITTTFFITISTETETTTTETTTTTETTTTETTTTYTTTETTTTTTTTTTETEIE m quu 3110110000000022421200121111100000 0021224 1 CE El CD zno EBEBBRD mmy ooo C Chapter 7 Locating connectors controls and components 25 26 Lenovo H500sHardware Maintenance Manual Chapter 8 Replacing hardware Attention Do not remove the computer cover or attempt any repair before readi2. Replacing the adapter Note For this procedure it helps to lay the computer flat To replace the adapter Step 1 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices 34 Lenovo H500sHardware Maintenance Manual Step 2 Disconnect the power cables from the connectors on motherboard o d d P Li g g M EH g0 E g im rj EH og Hirn EIEIEIEDICIEL pooc000 D DIL CIEIBIBCIETEH 0000000 0000000 EIEBIBEIBEIH EIEBEBHH W EIEIBIEIDETE EIEIBIEIDHIE EILIEICIDCIE EHEEHEH pooocog EIEBEBHH EIEIEIEIDIETE X EIHIEIEIBICIER e CIHIBICIGCIE a sec TL ALILIEIEICIEI LICICIEIEIEIETEIETET Step 3 Install the new adapter a Connect the power cables to the connectors on the motherboard Replacing the graphic card To replace the graphic card Step 1 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating System and turn off the computer and all attached devices Step 2 Unplug all power cords from electrical outlets Step 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rea
3. Chapter 8 Replacing hardware 39 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Holding the sides of the microprocessor with your fingers remove the protective cover El that protects the gold contacts on the new microprocessor El Holding the sides of the microprocessor with your fingers position the microprocessor so that the notches on the microprocessor are aligned with the tabs in the microprocessor socket Important To avoid damaging the microprocessor contacts keep the microprocessor completely level while installing it into the socket Lower the microprocessor straight down into its socket on the motherboard To secure the microprocessor in the socket close the microprocessor retainer and lock it into position with the small handle Use a thermal grease syringe to place 5 drops of grease on the top of the microprocessor Each drop of grease should be 0 03ml 3 tick marks on the grease syringe Reattach the heat sink microprocessor fan and the computer cover Replacing the Wi Fi card Note For this procedure it helps to lay the computer flat To replace the Wi Fi card Step 1 Step 2 Step 3 Step 4 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Unplug all power cords from electrical outlets Disconnect all cables attached to the computer This includes power cor
4. c Attach the data and power cables to the new hard disk drive d Line up the hard disk drive bay then slide it in Reattach it to the chassis with the screws Step 12 Reattach the optical drive front bezel and computer cover Replacing a memory module Note For this procedure it helps to lay the computer flat To replace an optical drive Step 1 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Step 2 Unplug all power cords from electrical outlets Step 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors Step 4 Remove the computer cover Refer to Removing the computer cover Step 5 Locate the memory module connectors Refer to Locating components Chapter 8 Replacing hardware 33 Step 6 Remove the memory module being replaced by opening the retaining clips as shown Step 7 Position the new memory module over the memory connector Make sure the notch J on the memory module is correctly aligned with the connector key Ell on the system board Push the memory module straight down into the connector until the retaining clips close B Step 8 Reattach the computer cover
5. Step 4 Remove the computer cover Refer to Removing the computer cover Step 5 Remove the front bezel Refer to Removing the front bezel Step 6 Remove the optical drive Refer to Replacing the optical drive Chapter 8 Replacing hardware 41 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Remove the hard disk drive Refer to Replacing the hard disk drive Remove the power supply Refer to Replacing the power supply Disconnect the data cables from the connectors on motherboard Remove the screw that secures the front USB card reader audio module to the chassis Slide out the front USB card reader audio module out of chassis Install the new front USB card reader audio module a Slide the front USB card reader audio module in and secure it with screw b Connect the data cables to the motherboard c Reattach the power supply hard disk drive and optical drive Reattach the front bezel computer cover Replacing the motherboard Note For this procedure it helps to lay the computer flat To replace the motherboard Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Unplug all power cords from electrical outlets Disconnect all cables attached to the comp
6. E Replacing the keyboard and mouse Removing the computer cover Removing the front bezel Replacing an optical drive Replacing the hard disk drive Replacing a memory module Replacing the adapter Replacing the graphic card Replacing the microprocessor fan Replacing the heat sink Replacing the CPU Replacing the Wi Fi card Replacing the front USB card resdariatidio module Replacing the mokaha Chapter 9 General information Additional Service Information 20 20 21 27 27 28 28 29 30 32 33 34 35 37 37 38 40 41 42 45 45 iV Lenovo H500sHardware Maintenance Manual Chapter 1 About this manual This manual contains service and reference information for Lenovo H500s computers listed on the cover It is intended only for trained servicers who are familiar with Lenovo computer products Before servicing a Lenovo product be sure to read the Safety Information The description of the TV card in this manual is only used for the machines which have the TV card It is invalid for those machines which do not have TV card Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions Veuillez lire toutes les consignes de type DANGER et ATTENTION du pr sent document avant d ex cuter les instructions Lesen Sie unbedingt alle Hinweise vom Typ ACHTUNG oder VORSICHT in dieser Dokumentation bevor
7. a z and 0 9 14 Lenovo H500sHardware Maintenance Manual To set a Power On Password do the following 1 Start the Lenovo BIOS Setup Utility program See Starting the Lenovo BIOS Setup Utility program on page 13 2 From the Security menu select Set Power On Password and press the Enter key 3 The password dialog box will be displayed Type the password and press the Enter key 4 Re type the password to confirm if you type the password correctly the password will be installed To change a Power On Password do the following 1 Start the Lenovo BIOS Setup Utility program See Starting the Lenovo BIOS Setup Utility program on page 13 2 From the Security menu select Set Power On Password and press the Enter key 3 The password dialog box will be displayed Type the current password then press the Enter key 4 Type the new password then press the Enter key Re type the password to confirm the new password if you type the new password correctly the new password will be installed A setup notice will display that changes have been saved To delete a previously set Power On Password do the following 1 From the Security menu select Set Power On Password and press the Enter key 2 The password dialog box will be displayed Type the current password and press the Enter key 3 To delete the Power On Password Enter blank fields for each new password line item A setup notice will display that changes have been sav
8. e Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position e Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine e Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes e After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective e Reinstall all covers correctly before returning the machine to the customer CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunication systems networks and modems befo
9. Preboot Execution Environment or SMC Secure Managed Client This feature will allow the computer to boot from a server image To enable or disable a device do the following 1 Start the Setup Utility program see Starting the Setup Utility program on page 13 2 From the Setup Utility program menu select Devices 3 Select Serial Port Setup press the Enter key and then select Serial Port Setup USB Setup press the Enter key and then select USB Functions ATA Device Setup press the Enter key Select Configure SATA as press the Enter key and then select SATA mode Video Setup press the Enter key and then select Video Setup Audio Setup press the Enter key and then select Onboard Audio Controller Network Setup press the Enter key then select Onboard Ethernet Support or LAN Boot Agent 4 Select Disabled or Enabled and press the Enter key 5 Return to the Lenovo BIOS Setup Utility program menu and select the Exit option 6 Select Save changes and Exit from the menu Note If you do not want to save the settings select Discard changes and Exit from the menu Selecting a startup device If your computer does not boot from a device such as the CD DVD ROM drive disk or hard disk as expected follow one of the procedures below Selecting a temporary startup device Use this procedure to startup from any boot device Note Not all CDs DVDs or hard disk drives are bootable 1 Turn off your computer 2 Press an
10. Sie irgendwelche Vorgange durchf hren Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale prima di eseguire una qualsiasi delle istruzioni Certifique se de ler todas as instru es de cuidado e perigo neste manual antes de executar qualquer uma das instruc es Es importante que lea todas las declaraciones de precauci n y de peligro de este manual antes de seguir las instrucciones BUS EAT BL ZT TPT RB BEASTS IBPR ERU E H o PUTER AL HRT ARAE POM ASS RR Copyright Lenovo 2013 1 2 Lenovo H500sHardware Maintenance Manual Chapter 2 Safety information This chapter contains the safety information that you need to be familiar with before servicing a computer General safety Follow these rules to ensure general safety Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object Ensure you can stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force Never move suddenly or twist when you attempt to lift A OO N Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe
11. cover Replacing the hard disk drive Note For this procedure it helps to lay the computer flat To replace the hard disk drive Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Unplug all power cords from electrical outlets Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors Remove the computer cover Refer to Removing the computer cover Remove the front bezel Refer to Removing the front bezel Remove the optical disk drive bay Refer to Replacing an optical drive Remove the screw that secures the hard disk drive bay to the chassis Slide out the hard disk drive bay then lift it up Disconnect the data and power cables from the hard disk drive Remove the 4 screws that secure the hard disk drive to the bay 32 Lenovo H500sHardware Maintenance Manual Step 10 Slide the hard disk drive out of the bay 3 s EN aS Step 11 Install the new hard disk drive eU a Insert the new hard disk drive into the drive bay b Screw back the 4 screws on the drive bay
12. or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations A CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Mrooncer Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Chapter 2 Safety information 7 AE Kal bs muiemosue GAT CAUTION Use safe practices when lifting AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might hav
13. 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product Chapter 2 Safety information 5 e Avoid contact with other people while handling the part e Wear a grounded wrist strap against your skin to eliminate static on your body e Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap e Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices e Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety
14. POST POST does the following e Checks some basic system board operations e Checks that the memory is working correctly e Starts video operations e Verifies that the boot drive is working POST Error Message Description Action Keyboard error Cannot initialize the keyboard Make sure the keyboard is properly connected to the computer and that no keys are held pressed during POST To purposely configure the computer without a keyboard select Keyboardless operation in Startup option to Enabled The BIOS then ignores the missing keyboard during POST Reboot and Select proper Boot device or Insert Boot The BIOS was unable to find a suitable boot device Make Media in selected Boot device sure the boot drive is properly connected to the computer Make sure you have bootable media in the boot device Undetermined problems 1 Power off the computer 2 Remove or disconnect the following components if connected or installed one at a time a External devices modem printer or mouse Extended video memory External Cache External Cache RAM Hard disk drive f Disk drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or component o 8o If all devices and components have been removed and the problem continues replace the system board 20 Lenovo H500sHardware Maintenance Manual Chapter 7 Locating connectors controls and components This section provides il
15. Step 5 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Unplug all power cords from electrical outlets Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors Remove the computer cover Refer to Removing the computer cover Remove the front bezel Refer to Removing the front bezel 30 Lenovo H500sHardware Maintenance Manual Step 6 Remove the 2 screws that secure the optical disk drive bay to the chassis Eg Step 7 Slide out the optical disk drive bay then lift it up EJ Step 8 Disconnect the data and power cables from the rear of the optical drive Eli Step 9 Remove the 2 screws that secure the optical drive to the optical drive bay Ell and push the optical drive straight out of the front of the drive bay H Step 10 To install the new optical drive a Slide the new optical drive into the bay from the front then attach it to the drive bay with the screws b Connect the data and power cables to the new optical drive Chapter 8 Replacing hardware 31 c Slide the optical disk drive bay back then push it in and reattach it to the chassis with the screws Step 11 Reattach the front bezel computer
16. agnostic tests or you get a diagnostic error code when running a test but did receive a POST error message diagnose the POST error message first f you did not receive any error message look for a description of your error symptoms in the first part of this index Hard disk drive boot error A hard disk drive boot error can have the following causes The startup drive is not included in the boot sequence Check the configuration and ensure the startup drive is in configuration in the boot sequence No operating system installed on the boot drive Install an operating system on the boot drive The boot sector on the startup drive is corrupted The drive must be formatted Do the following 1 Attempt to back up the data on the failing hard disk drive 2 Use the operating system to format the hard disk drive The drive is defective Replace the hard disk drive Power Supply Problems Follow these procedures if you suspect there is a power supply problem Check Verify FRU Action Check that the following are properly installed Reseat connectors Power Cord e On Off Switch connector e System Board Power Supply connectors Microprocessor s connection Copyright Lenovo 2013 19 POST error codes Each time you turn the computer on it performs a series of tests to check that the system is operating correctly and that certain options are set This series of tests is called the Power On Self Test or
17. and numbers e Do not use your name or your user name Do not use a common word or a common name Be significantly different from your previous password Attention Administrator and Power On passwords are not case sensitive Copyright Lenovo 2013 13 Administrator Password Setting an Administrator Password deters unauthorized persons from changing configuration settings You might want to set an Administrator Password if you are responsible for maintaining the settings of several computers After you set an Administrator Password a password prompt is displayed every time you access the Lenovo BIOS Setup Utility program If both the Administrator and Power On Password are set you can type either password However you must use your Administrator Password to change any configuration settings Setting changing or deleting an Administrator password To set an Administrator Password do the following Note A password can be any combination of letters and numbers up to 16 character a z and 0 9 For more information see Password considerations on page 13 1 Start the Lenovo BIOS Setup Utility program see Starting the Lenovo BIOS Setup Utility program on page 13 2 From the Security menu select Set Administrator Password and press the Enter key 3 The password dialog box will be displayed Type the password then press the Enter key 4 Re type the password to confirm then press the Enter key If you type the pas
18. connect the microprocessor fan power cable to the connector on the motherboard Step 9 Reattach the computer cover Replacing the CPU Note For this procedure it helps to lay the computer flat To replace the CPU Step 1 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Step 2 Unplug all power cords from electrical outlets 38 Lenovo H500sHardware Maintenance Manual Step 3 Step 4 Step 5 Step 6 Step 7 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors Remove the computer cover Refer to Removing the computer cover Remove the microprocessor fan Refer to Replacing the microprocessor fan Remove the heat sink Refer to Replacing the heat sink To remove the microprocessor Ell from the system board press then slide the small handle out to spring it up Ef and open the retainer El Attention Do not touch the gold contacts on the bottom of the microprocessor When handing the microprocessor touch only the sides Note Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible
19. d hold the F12 key then turn on the computer When the Startup Device Menu appears release the F12 key Note If the Startup Device Menu does not display using these steps repeatedly press and release the F12 key rather than keeping it pressed when turning on the computer 3 Use f and arrows to select the desired startup device from the Startup Device Menu and press the Enter key to begin Note Selecting a startup device from the Startup Device Menu does not permanently change the startup sequence Selecting or changing the startup device sequence 16 Lenovo H500sHardware Maintenance Manual To view or permanently change the configured startup device sequence do the following 1 Start the Lenovo BIOS Setup Utility program see Starting the Lenovo BIOS Setup Utility program on page 13 2 From the Lenovo BIOS Setup Utility program main menu select the Startup option 3 Press the Enter key and select the devices for the Primary Boot Sequence Read the information displayed on the right side of the screen 4 Use and Warrows to select a device Use the lt gt or lt gt keys to move a device up or down Use the lt x gt key to exclude the device from or include the device in the boot sequence 5 Return to the Lenovo BIOS Setup Utility program menu and select the Exit option 6 Select Save changes and Exit from the menu Notes a If you do not want to save the settings select Discard changes and Exit from the me
20. ds input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors Remove the computer cover Refer to Removing the computer cover 40 Lenovo H500sHardware Maintenance Manual Step 5 Disconnect the 2 antenna cables from the Wi Fi card Step 6 Remove the 2 screws that secure the Wi Fi card to the motherboard Step 7 Pull the Wi Fi card upward to remove it from the card port Step 8 Install the new Wi Fi card a Line up the new Wi Fi card then insert it into the same card port b Secure the Wi Fi card to the motherboard with the 2 screws c Connect the 2 antenna cables to the new Wi Fi card Step 9 Reattach the computer cover Replacing the front USB card reader audio module Note For this procedure it helps to lay the computer flat To replace the the front USB card reader audio module Step 1 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Step 2 Unplug all power cords from electrical outlets Step 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors
21. e checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a Athird wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious alterations Use good judgment as to the safety of any alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here
22. e more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA AA 2 Cm cam 1 C AN CAUTION Do not place any object weighing more than 82 kg 180 Ibs on top of rack mounted devices 8 Lenovo H500sHardware Maintenance Manual Chapter 3 General information This chapter provides general information that applies to all machine types supported by this publication Specifications This section lists the physical specifications for your computer This section lists the physical specifications for your computer Type Lenovo H500s This section lists the physical specifications Environment Air temperature Operating 10 to 35 C Transit 20 to 55 C Humidity Operating 35 to 80 Transit 20 to 90 40 C Altitude 86KPa to 106KPa Electrical input Input voltage 90V 264V AC Input frequency 47Hz 63Hz Copyright Lenovo 2013 9 10 Lenovo H500sHardware Maintenance Manual Chapter 4 General Checkout Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed Be extremely careful during write operations such as copying saving or formatting Data or programs can be overwritten if you select an incorrect drive General error messages appear if a problem or conflict is found by an application program the operating system or both For an explanatio
23. ed 4 Return to the Lenovo BIOS Setup Utility program menu and select the Exit option 5 Select Save changes and Exit from the menu Enabling or disabling a device The Devices options is used to enable or disable user access to the following devices Serial Port Setup Select this option to enable or disable Serial Port com USB Functions Select whether to enable or disable USB Universal Serial Bus functions If it is disabled the USB keyboard and or USB mouse may be not able to be used without device driver support ATA Drive Setup Select IDE ACHI mode or disable SATA controller Device driver support is required for ACHI mode Depending on how the hard disk image was installed changing this setting may prevent the system from booting Video Setup To configure video related functions This option allows you to configure system s initiate graphic adapter from either IGD Integrated Graphics Device or PEG PCI Express Graphics Keep on the IGD enabled based on the setup options Chapter 5 Using the Setup Utility 15 Onboard Audio Controller Select whether to enable or disable the Onboard Audio Controller when feature is set to Disabled all devices connected to the audio connectors e g a headphone or a microphone are disabled and can t be used Onboard Ethernet Controller or LAN Boot Agent Select whether to enable or disable Onboard Ethernet Controller or select whether to enable or disable load onboard PXE
24. es to let it cool down before removing the cover Chapter 8 Replacing hardware 29 Note It may be helpful to place the computer face down on a soft flat surface for this procedure Lenovo recommends that you use a blanket towel or other soft cloth to protect the computer screen from scratches or other damage To remove the front bezel Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Unplug all power cords from electrical outlets Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors Remove the computer cover Refer to Removing the computer cover Remove the front bezel by releasing the three plastic tabs inside the chassis and pushing the bezel outward as shown To reattach the bezel a Align the plastic tabs on the bottom of the bezel with the corresponding holes in the chassis and then snap it into position at the bottom and top of the chassis Reattach the computer cover Replacing an optical drive Note For this procedure it helps to lay the computer flat To replace an optical drive Step 1 Step 2 Step 3 Step 4
25. lenovo Lenovo H500sHardware Maintenance Manual ideaideaideaCentreidea Machine Types 10157 90AK H500s lenovo Lenovo H500s Hardware Maintenance Manual Machine Types 10157 90AK H500s Second Edition September 2013 18th Copyright Lenovo 2013 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Chapter 1 About this manual Important Safety Information Chapter 2 Safety information General safety Electrical safety Safety inspection guide Handling electrostatic discharge sensitive devices Grounding requirements Safety notices Chapter 3 General information Specifications Chapter 4 General Checkout Chapter 5 Using the Setup Utility Starting the Lenovo BIOS Setup Utility program Viewing and changing settings Using passwords Enabling or disabling a device Selecting a startup device Exiting the Lenovo BIOS Setup Utility program Chapter 6 Symptom to FRU Index Hard disk drive boot error Power Supply Problems Copyright Lenovo 2013 aw wo 0 OOA o 11 13 13 13 13 15 16 17 19 19 19 POST error codes Undetermined problems Chapter 7 Locating connectors controls and components Chapter 8 acpi hardware General information
26. lustrations to help locate the various connectors controls and components of the computer Copyright Lenovo 2013 21 Font view The following illustration shows the location of controls and components on the front of the computer Attention Be careful not to block any air vents on the computer Blocked air vents can cause overheating p SS Cu S SD SDHC SDXC MMC MMC plus MS MS pro ofo El ES JUL E IM 1 Power button 5 Headphone connector 2 Memory card reader selected models only 6 Optical Drive selected models only 3 USB connectors 7 Hard disk drive indicator 4 Optical drive eject button 8 Microphone connector Attention The effective range of the Built in IR Emitter is 10 feet 3m 22 Lenovo H500sHardware Maintenance Manual Rear view The following illustration shows the location of connectors and components on the rear of the computer Lenovo H500s 5 o B ll D P a B 2 H g ig o f im Li g rj a o0 B 7 eS E SBBBBBH 000r oo0r00g BBOBBgaed 4 OoOo000o9 Miis L Oooo mnm ogoro g m mg T qe oO OOOOOOOOooOoo0o00
27. n of these messages refer to the information supplied with that software package Use the following procedure to help determine the cause of the problem Power off the computer and all external devices Check all cables and power cords Set all display controls to the middle position Power on all external devices ar O N Power on the computer e Look for displayed error codes e Look for readable instructions or a main menu on the display If you did not receive the correct response proceed to step 6 If you do receive the correct response proceed to step 7 6 Look at the following conditions and follow the instructions e lf the computer displays a POST error go to POST error codes e f the computer hangs and no error is displayed continue at step 7 7 If the test stops and you cannot continue replace the last device tested Copyright Lenovo 2013 11 12 Lenovo H500sHardware Maintenance Manual Chapter 5 Using the Setup Utility The Setup Utility program is used to view and change the configuration settings of your computer regardless of which operating system you are using However the operating system settings might override any similar settings in the Setup Utility program Starting the Lenovo BIOS Setup Utility program To start the Lenovo BIOS Setup Utility program do the following 1 If your computer is already on when you start this procedure shut down the operating system and t
28. ng the Important safety information in the Safety and Warranty Guide that was included with your computer To obtain copies of the Safety and Warranty Guide go to the Support Web site at http consumersupport lenovo com Note Use only parts provided by Lenovo General information Pre disassembly instructions Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug all power and signal cables from the computer 3 Place the system on a flat stable surface Copyright Lenovo 2013 27 Replacing the keyboard and mouse To replace the keyboard and mouse Step 1 Step 2 Step 3 Step 4 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Unplug all power cords from electrical outlets Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors lt lt Note Your keyboard will be connected to a USB connector on one side or at the rear of the computer Disconnect the defective keyboard cable from the computer and connect the new keyboard cable to the same connector Note The mouse can be replaced usi
29. ng the same method Removing the computer cover Attention Turn off the computer and wait 3 to 5 minutes to let it cool down before removing the cover Note It may be helpful to place the computer face down on a soft flat surface for this procedure Lenovo recommends that you use a blanket towel or other soft cloth to protect the computer screen from scratches or other damage To remove the computer cover Step 1 Step 2 Step 3 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Unplug all power cords from electrical outlets Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors 28 Lenovo H500sHardware Maintenance Manual Step 4 Remove the 2 screws that secure the computer cover at the rear of the chassis a GIP J 5S SS Le CL E ome SG a K E a amp E LOG J lt E 34 d 2 9 d di ve 4 ee SLEEP GB Step 5 To reinstall the computer cover a Line up the computer cover with the chassis then slide it back b Secure the computer cover to the chassis with the screws A gt gt Sa lt lt Removing the front bezel Attention Turn off the computer and wait 3 to 5 minut
30. notices The caution and danger safety notices in this section are provided in the language of English AA DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product e When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage e Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices 6 Lenovo H500sHardware Maintenance Manual Turn everything OFF Turn everything OFF First attach all cables to devices First remove power cords from outlet Attach signal cables to connectors Remove signal cables from connectors Attach power cords to outlet Remove all cables from devices Turn device ON CAUTION When replacing the lithium battery use only Part Number 45C1566
31. nu b If you have changed these settings and want to return to the default settings select Load Optimal Defaults from the menu Exiting the Lenovo BIOS Setup Utility program After you finish viewing or changing settings press the Esc key to return to the Lenovo BIOS Setup Utility program main menu You might have to press the Esc key several times Do one of the following e If you want to save the new settings select Save changes and Exit from the menu When the Save amp reset window shows select the Yes button and then press the Enter key to exit the Lenovo BIOS Setup Utility program e If you do not want to save the settings select Discard changes and Exit from the menu When the Reset Without Saving window shows select the Yes button and then press the Enter key to exit the Setup Utility program Chapter 5 Using the Setup Utility 17 18 Lenovo H500sHardware Maintenance Manual Chapter 6 Symptom to FRU Index The Symptom to FRU index lists error symptoms and possible causes The most likely cause is listed first Always begin with Chapter 4 General Checkout on page 11 This index can also be used to help you decide which FRUs to have available when servicing a computer If you are unable to correct the problem using this index go to Undetermined problems on page 20 Notes f you have both an error message and an incorrect audio response diagnose the error message first f you cannot run the di
32. r view for help with locating the various connectors Step 4 Remove the computer cover Refer to Removing the computer cover Chapter 8 Replacing hardware 35 Step 5 Remove the screw that secures the graphic card to the chassis and slide out the metal bracket BSS Pee i Step 6 Step 7 To install the new graphic card a Slide then insert the new graphic card to the same connector on the motherboard b Reattach the metal bracket back into position and secure the graphic card to the chassis with the screw Step 8 Reattach the computer cover 36 Lenovo H500sHardware Maintenance Manual Replacing the microprocessor fan To replace the microprocessor fan Step 1 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Step 2 Unplug all power cords from electrical outlets Step 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors Step 4 Remove the computer cover Refer to Removing the computer cover Step 5 Disconnect the fan power cable from the connector on the motherboard Step 6 Remove the 4 screws that secure the microprocessor fan to the heat sink and lift up the microprocessor fan to remove i
33. re you open the computer covers unless instructed otherwise in the installation and configuration procedures Electrical safety Copyright Lenovo 2013 3 Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock 4 Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing Field Replaceable Units FRUs Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near
34. rts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units If an electrical accident occurs Use caution do not become a victim yourself Switch off power Lenovo H500sHardware Maintenance Manual Send another person to get medical aid Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e Explosive hazards such as a damaged CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin th
35. sword correctly the password will be installed To change an Administrator Password do the following 1 Start the Lenovo BIOS Setup Utility program see Starting the Lenovo BIOS Setup Utility program on page 13 2 From the Security menu select Set Administrator Password and press the Enter key 3 The password dialog box will be displayed Type the current password then press Enter key 4 Type the new password then press Enter key Re type the password to confirm the new password if you type the new password correctly the new password will be installed A Setup Notice will display that changes have been saved To delete a previously set Administrator Password do the following 1 From the Security menu select Set Administrator Password and press the Enter key 2 The password dialog box will be displayed Type the current password and press the Enter key 3 To delete an Administrator Password Enter blank fields for each new password line item A setup notice will display that changes have been saved 4 Return to the Lenovo BIOS Setup Utility program menu and select the Exit option 5 Select Save changes and Exit from the menu Power On Password When a Power On Password is set you cannot start the Lenovo BIOS Setup Utility program until a valid password is typed from the keyboard Setting changing or deleting a Power On Password Note A password can be any combination of letters and numbers up to 16 character
36. t Step 7 To install the new microprocessor fan a Line up the new microprocessor fan with the heat sink and secure it to the heat sink with 4 screws b Connect the microprocessor fan power cable to the connector on the board Step 8 Reattach the computer cover Replacing the heat sink Note For this procedure it helps to lay the computer flat To replace the heat sink Chapter 8 Replacing hardware 37 Step 1 Remove any media disks CDs DVDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices Step 2 Unplug all power cords from electrical outlets Step 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors Step 4 Remove the computer cover Refer to Removing the computer cover Step 5 Remove the microprocessor fan Refer to Replacing the microprocessor fan Step 6 Remove the 4 screws that secure the heat sink to the motherboard Step 7 Lift up the heat sink to remove it ARC CO d Step 8 Install the new heat sink a Line up the screws on the new heat sink with mounting holes on the motherboard and secure it with the 4 screws b Reattach the microprocessor fan to the heat sink c Re
37. ttach the hard disk drive optical drive graphic card and the TV Tuner card Step 18 Reattach the front bezel computer cover Chapter 8 Replacing hardware 43 44 Lenovo H500sHardware Maintenance Manual Chapter 9 General information This chapter provides general information that applies to all machine types supported by this publication Additional Service Information This chapter provides additional information that the service representative might find helpful Power management Power management reduces the power consumption of certain components of the computer such as the system power supply processor hard disk drives and some monitors Advanced configuration and power interface ACPI BIOS As this computer has an ACPI BIOS system the operating system is allowed to control the power management features of the computer and the settings for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Automatic Power On features The Automatic Power On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically e Wake Up on Alarm You can specify a date and time at which the computer will be turned on automatically This can be either a single event a daily event or a weekly event e Wake Up on LAN This feature allows LAN adapter card to wake the System Copyright Lenovo 2013 45
38. urn off the computer 2 Press and hold the F1 key then turn on the computer When the Lenovo BIOS Setup Utility program is displayed release the F1 key Note If a Power On Password or an Administrator Password has been set the Setup Utility program menu is not displayed until you type your password For more information see Using passwords Viewing and changing settings System configuration options are listed in the Lenovo BIOS Setup Utility program menu To view or change settings see Starting the Setup Utility program You must use the keyboard when using the Lenovo BIOS Setup Utility menu The keys used to perform various tasks are displayed on the bottom of each screen Using passwords You can use the Lenovo BIOS Setup Utility program to set passwords to prevent unauthorized persons from gaining access to your computer and data See Starting the Setup Utility program The following types of passwords are available e Administrator Password e Power On Password You do not have to set any passwords to use your computer However if you decide to set passwords read the following sections Password considerations A password can be any combination of letters and numbers up to 16 character a z and 0 9 For security reasons it is a good idea to use a strong password that cannot be easily compromised We suggest that passwords should follow these rules e Strong passwords contain 7 16 characters combine letters
39. uter This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors Remove the computer cover Refer to Removing the computer cover Remove the front bezel Refer to Removing the front bezel Remove the memory module Refer to Replacing a memory module Remove the optical drive Refer to Replacing the optical drive Remove the hard disk drive Refer to Replacing the hard disk drive Remove the microprocessor fan Refer to Replacing the microprocessor fan Remove the heat sink Refer to Replacing the heat sink Remove the graphic card Refer to Replacing the graphic card Remove the TV Tuner card Refer to Replacing the TV Tuner card 42 Lenovo H500sHardware Maintenance Manual Step 13 Remove the Wi Fi card Refer to Replacing the Wi Fi card Step 14 Disconnect the all cables from the connectors on motherboard Step 15 Remove the 6 screws that secure the motherboard to the chassis Step 16 Lift up the motherboard to remove it Step 17 Install the new motherboard a Line up the holes on the new motherboard with mounting holes on the chassis and secure it with screws b Reattach the memory module Wi Fi card heat sink and microprocessor fan to the new motherboard c Connect the all cables to the new motherboard d Rea
40. you Remember Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using a tester set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following pa
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