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1. 69 Mitel 5540 IP Console User Guide Console Display Abbreviations 70 Abb Meaning Abb Meaning ABBR Abbreviated FLEX Flexible ACC Account FWD Forwarding ANSR Answer IDENT Identity ATT Attendant INT Intercept Internal BSYOUT Busied Out LD Long Distance CAN Cancel LDN Listed Directory Number CBK Callback LOC Local CDE Customer Data Entry MSG Message CLR Clear MSW Message Waiting COR Class of Restriction OCC Occupied COS Class of Service RCL Recall C W Call Waiting REG Register DD MM YY Day month year RLS Release DISA Direct Inward System Access RM Room DISTB Disturb RS Room Status or Restricted Outgoing Calls DND Do Not Disturb SER Serial DST Destination SRC Source VAC Vacant Advisory Messages for Display Telephones Advisory Messages for Display Telephones The following default messages can appear on telephones eguipped with displays Message Number Message 01 IN MEETING 02 OUT OF TOWN 03 ON VACATION 04 OUT ON A CALL 05 OUT TO LUNCH 06 GONE FOR THE DAY 07 GONE HOME 08 IN TOMORROW 09 10 11 12 13 14 15 Authorized users can change these messages and program seven more for system wide use Keep a record of any changes and additions For instructions on setting these messages from the console see page 50 71 Mitel 5540 IP Cons
2. 6 u re nnereaeeaeraeeaeraenesa 33 Call Logging iii A PR RE RM a 33 Multiple Console Operation v rerereraaaneneea 34 Inter Console Calls and Transfers ooococcoocco nennen nn 34 Centralized Attendant Service CAS ooococcoccccc eh 34 VOICE Malls oi fea ia los RITA E AS ee Rats 34 Door Opener udud sama mt peed eee ES nee ge ieee ee eee re 35 Chapter 3 Using System Functions Viewing System Alarm Information 0 00 000 cette eee ee 39 Viewing 911 Call Alarms secre vote cea We ee dada hans E alee ey 40 Emergency Call Notification and Cordless Headsets 0 0 c een een eens 40 Setting System Date and Time 22 ce teens 41 Canceling All Call Forwarding llli teens 42 Canceling All Callbacks ru rsi sa ancii ua a ai a RIA RA RI nh 42 Changing DISA codes sin crisare kinaa Kana A a E D E oa E E o e a A E ad 42 Setting up System Abbreviated Dialing Numbers 00000 ccc ene eee 43 Setting up Night Answer Points 0 0000 cece cette eee 43 Displaying the System Identification rreeeaeeeee 44 Displaying the Console Identity illii III 44 Accessing AppliCati0ONS oooo ooocccon tenes 44 Chapter 4 Using Extension Functions Setting Canceling Call Forwarding nrrerrueeaa nennen 47 Setting Canceling Do Not Disturb 0 0 0 0 eea na 48 Setting Clearing Me
3. rereeaeraeraneeea 9 Setting the Console Language 0c cece ett eee 10 Attendant Console Lockout 0 000 cece tte eee 10 Using a Cordless Headset with the Console 0 0 0c cece ee eee es 11 Connecting the Cordless Headset 00 ccc etn tenes 11 Using the Cordless Headset for Operational Mode 0 000 cee 12 Using the Cordless Headset for Training Mode 13 Guidelines for Cordless Headset Operation 0000 c cece eee 14 Answering Calls Using a Cordless Headset 0 0 0c cece eens 14 Making Calls Using a Cordless Headset 222 liliis 14 Powering the Console 00 ccc eet 15 Using a IP PKM48 with the Console ooocooccccccoc nennen nenn 15 Chapter 2 Call Handling Answering Calls iienaa n raaa a eea 19 New Call Indication setesi siian aa a a rh 20 When Multiple Calls are Waiting 22 22 00 cece eee eee 20 Extending Transferring Calls rrerrereaaeeeraaaaenena 20 Table of Contents Misdialed Numbers ue ker a LE rede Pee ala rn eae ela 20 Reaching a Busy Destination or an Extension with Do Not Disturb Activated 20 Reaching an Extension with an Advisory Message eeea 21 PMONEBOOK dd rc aidad akahige A si 22 Placing Calls 4 ve A pea lama A AAA 22 Placing a Gallon Hold a 2 427222 arar kli t a AA 22 Rod Recall ci A AA A A A E 23 Hola PEK
4. 1 vo mmc BR on Press Function Press ATT FUNCTION Press TRUNKS Enter the trunk number Press Busy Our Do one of the following e Press SET to busy out the trunk e Press CLEAR to return the trunk to service Chapter 6 Hotel Motel Features Mitel 5540 IP Console User Guide 58 Displaying and Changing Room Data Displaying and Changing Room Data Room data includes occupancy and condition status Vacant Clean Outgoing Call Restrictions etc and the status of message waiting wake up call and other services You can change room data while the console is idle or when you are connected to the room To display or change data for a room 1 2 Press Function Press GUEST Room The display shows 12 09 PM TCW Enter Room Number B F1 SEXIT B F2 gt MAID W F3 gt VAC CLEAN RM E F4 gt AUDITS W F5 gt OCCIDIRTY RM W F6 gt OCC CLEAN RM i F7 gt RES CLEAN RM Bi F8 gt VAC DIRTY RM Bi F9 OUT OF SERV BFO gt Dial a room number not necessary if you re already connected to the room The display shows for example 4321 EXEC SUITE COS12 COR01 MSW IDLE 12 09 PM Reg 00123 Wake Up 12 30P Status Vac Dirty LocMaid B F1 gt EXIT B F2 gt CLR REG B F3 SETWAKE UP MF4 gt CLR WAKE UP MF5 gt STATUS W F6 NO DISTB WF gt SEND MSG 8 F8 gt CLEARMSG F9 gt B FO gt ROOM NUMBER This display shows that room 4321 is vacant and dirty the maid is in the room and only
5. 1 Press Function 2 Press ALARM 3 Press SHow 911 The display shows 11 35 PM 16 FEB09 alarm status MAJOR Main Menu 2009 FEB 16 11 32 52 Extenion 3801 called 911 Nri LE 8F3 gt WF5 gt CANCEL B F6 gt BF gt Bre B FO gt MORE 4 Record the number of the extension from which the 911 call originated If additional 911 calls were made press MORE to view them To delete the 911 alarm press CLEAR 5 Contact the appropriate emergency services 6 Press Extr If an attendant console is in Attendant Console Lockout state you can still access 911 alarm information but you cannot clear the alarms Emergency Call Notification and Cordless Headsets If you are on a cordless headset and active on a call you will not receive Emergency Call Notification ECN on the cordless headset The ECN notification is available on the console though 40 Setting System Date and Time Setting System Date and Time You can change the date and time appearing on the console display The time displays either in 12 or 24 format depending on system programming To setthe time 1 Press Function 2 Press ATT FUNCTION 3 Press SET TIME 4 Enter the current time using four digits hh mm For example for 9 30 enter 0930 5 Press PM if applicable PM appears only if the system is set to 12 hour format and the hour entered is in the range 01 12 6 Press SET SET appears only if the tim
6. 63 busy recalls 25 transferring to busy extensions 20 busy out definition 72 extensions 50 trunks 56 C Call Block 63 call forwarding cancel on all extensions 42 setting and cancelling on individual extensions 47 call logging 33 Call Monitoring 51 call parking 32 call restrictions for guest rooms 63 call splitting 24 Callback about 21 canceling on all extensions 42 leaving at an extension 20 Camp on definition 72 Cancel key 7 canceling Advisory Messages 50 all Call Forwarding 42 all callbacks 42 Call Forwarding on individual extensions 47 Do Not Disturb on individual extensions 28 48 Message Waiting on individual extensions 29 48 CAS lt italic gt See Centralized Attendant Service CDE Customer Data Entry 44 Central Office definition 72 Centralized Attendant Service 34 Class of Restriction definition 72 Class of Service definition 72 conferences setting up 24 console components 4 directory number displaying 44 display abbreviations 70 display 7 handset headset jacks 5 intercepts 25 keys 6 language changing 10 lockout 10 Night Day Service switching 9 ringer adjusting 8 ringer turning on off 9 Cursor control keys 6 Customer Data Entry 44 D date setting 41 Day Service switching 9 Dial pad keys about 6 dialing mistakes correcting 20 Directed Call Pickup 31 directory number display console 44 DISA access codes changing 42 definition 72
7. Abbreviated dialing allows extension users to call a telephone numberor enter a system access code by dialing a three digit index number You can program and display system abbreviated dialing numbers from the console To program or display system abbreviated dialing numbers 1 2 3 4 o ND m 9 Press Function Press ATT FUNCTION Press ABBR DIAL Enter a three digit index number from 000 to 999 Press lt Jto delete entry errors and then enter the correct number Press PRIVATE to not display the number when dialed Press ENTER Press CANCEL to change the existing number Enter the new number Include the outside line access code e g 9 and an area code if applicable You can insert pauses in the numbers Enter 9 for each 1 second pause enter 1 for each 5 second pause Press lt Jto delete entry errors and then enter the correct number Press SET 10 Repeat step 4 to 9 to program other numbers or press EXIT to end programming Setting up Night Answer Points A night answer point is the number of an extension or other destination where incoming trunk calls will ring when the system is in Night Service For more information about Night Service see page 9 To set up night answer points 21 9 M Press Function Press ATT FUNCTION Press MORE Press FLEX NIGHT Enter the trunk number Press either NIGHT 1 or NIGHT 2 to choose the night service mode 4
8. number Call Logging Last Call Retrieve Call This feature allows you to recover a call you transferred to the wrong extension The call must still be ringing the original extension to be recovered To retrieve the last call transferred from the console Press Cancel Logging Call Logging allows extension users with display phones to see who called them and when As the attendant you can monitor call log usage and delete logs to make room in the system for new ones The system can store a maximum of 2000 logs You can also turn off call logging at an extension to conserve log space while the user is away from the office To view the number of call logs in use in the system 1 Press Function 2 Press the ATT FUNCTION softkey 3 Press the CALL Locs softkey To view and optionally delete an extension user s call logs 1 Press Function Press the ATT FUNCTION softkey Press the STATIONS softkey Dial the extension number Press the CALL LOGGING softkey 2 san RoN Optional Press the DELETE ALL softkey to delete all logs DELETE NEW to delete un viewed logs or DELETE OLD to delete logs previously viewed To turn off call logging at an extension 1 Press Function Press the ATT FUNCTION softkey Press the STATIONS softkey Dial the extension number Press the CALL LOGGING softkey o d Oo Press the DISABLE LOGS softkey Only the extension user can turn on call loggin
9. 12 22 PM Select The Printout Required WF1 EXIT B F2 gt MSG REGISTERB F3 gt WAKE UP ara B F5 gt ROOM STATUS E F6 gt EF gt are aro AF0 gt 4 Select the report you want to print 5 Press Extr 64 Chapter 7 Reference Mitel 5540 IP Console User Guide 66 Telephone Directory Telephone Directory Name Number POLICE FIRE HOSPITAL TROUBLE WITH EXTENSION OR CONSOLE 67 Mitel 5540 IP Console User Guide Abbreviated Dialing List Index Number Identity 68 Class of Service Restriction Class of Service Restriction Each extension and trunk has a COS Class of Service and a COR Class of Restriction that defines what the user of that extension or trunk can or cannot do The system can have up to 50 of each although most companies use only a few To help you answer guestions from users who may be having problems with the system you may want to record a brief description of the most common COSs and CORs For example COS 1 might mean Allows only local calls and COR 10 might be No long distance calls after 6 PM Your communications department can give you the reguired details COS COS NAME ALLOWS COR COR NAME RESTRICTS
10. Display Abbreviations llis nen 70 Advisory Messages for Display Telephones eea 71 GIOSSANV u ne na e ai a a rn en wel a he 72 BUSY QUE exit ted pida ea Cupid a id r NU Se ne f epus 72 CAMPO a au ohte kaduma dh tama nenn aaa ade and 72 Central Office CO ooooococcooocooocr eee aa need 72 Class of Restriction COR oocooccoccoco en es 72 Table of Contents Class of Service COS 0ooooccoooco nennen nn 72 DISA Direct Inward System Access oooooccococo sees 72 Hardware vu a a Be ce 72 Hunt Group ido eE ae da aaa 72 LDN Keys Listed Directory Number 0 000 een nennen nen 73 PABX Private Automatic Branch Exchange eerreeea 73 A cea ane yal aac ee ed ee 73 SoftWare a E 73 Un P m 73 Tone Demonstration 0 0 hh EA A 74 Trunk Identification wi a ee eis Pi Geek ite des CEU nr ee QR A 75 Index vii Mitel 5540 IP Console User Guide viii Chapter 1 Getting Started Mitel 5540 IP Console User Guide Introduction Introduction Take a few minutes to explore this guide it contains all the information you need to operate the 5540 IP Console The first section introduces you to the console You will learn what each group of keys does and how to interpret information on the console display This section also contains information about how to use this guide A note about feature availability
11. Fixed Keys Console Keys The console has three types of keys Dialpad keys Softkeys and Fixed Keys Dialpad keys The dialpad on the right side of the console has 20 keys including the standard 12 dialing keys Ringer Volume keys The Volume and Volume v keys increase or decrease the loudness of the console ringer and handset volume Contrast Control keys The Contrast and Contrast v keys increase or decrease the display contrast and brightness Cursor Control keys The lt J 1 and amp keys are used in the following circumstances lt J Backspace Press this key to correct mistakes when dialing extension or trunk numbers or when entering Function key information The other cursor control keys are used along with the key for applications such as Hotel Motel guest service and Customer Data Entry Note If you enter an invalid extension for example a Console or Hunt Group extension you will hear a re order tone This indicates the entry is invalid You can use the EXIT Softkey to back out because the Backspace cursor key will not work It only works for invalid station set numbers Fixed Keys The Fixed keys are arranged in two rows of seven keys You use them to perform basic operations such as answering calls and placing calls on hold About the Console Each key in the bottom row has a lamp that indicates the status of a call or feature For example when you use a Hold key to place a call on hol
12. IR gt ari WB FS gt CANCEL IF gt Bre aro B FO gt MORE 3 Record all the alarm information Press MORE to display additional information or other alarms if any The Alarm indicator will continue to flash until all alarm messages have been displayed e Contact your communications department 4 Press Extr The system may be programmed to raise an alarm when an extension is left off hook without a call too long If so programmed the console will ring with no calls waiting To cancel the alarm and stop the ringing press Function followed by SHOW LOCKOUT and then press CLEAR 39 Mitel 5540 IP Console User Guide Viewing 911 Call Alarms This feature raises an alarm at the console when an extension user places a 911 or other designated Emergency Services number call and identifies the extension that placed the call With this information you can direct emergency services for example police or ambulance personnel to the location from which the call was placed When a 911 Call alarm is raised the console rings and the display shows 911 Call lt Press Function Key for Details gt ALARM Note Although the console alarm indicates the calling extension s location the emergency could be somewhere else for example in another room or on a different floor Therefore itis important to get verbal confirmation from the caller about where help is needed To read a 911 Emergency Call alarm message
13. Press Function 2 Press APPLICATION Your Communications Department will give you further instructions if you are required to do any Customer Data Entry Chapter 4 Using Extension Functions Mitel 5540 IP Console User Guide 46 Setting Canceling Call Forwarding Note If you enter an invalid extension for example a Console or Hunt Group extension you will hear a re order tone This indicates the entry is invalid You can use EXIT to back out because the Backspace cursor key will not work It only works for invalid station set numbers Setting Canceling Call Forwarding You can set up and cancel Call Forwarding on individual extensions from the console The instructions that follow apply to systems programmed with Split Call Forwarding which allows you to specify different destinations for internal and external calls If your system is programmed with another type of Call Forwarding internal and external calls will both go to the same destination Note that calls from the console are considered external To set or cancel Call Forwarding on an extension 1 Press Function 2 Press ATT FUNCTION 3 Press STATIONS 4 Dial the number of the extension for which you want to set or cancel Call Forwarding If you dial an invalid number press Extr e Press CALL Fwp 9 Do one of the following Press INTERNAL to set or cancel call forwarding of internal calls Press EXTERNAL to set or ca
14. The features available on your telephone system have been selected by your company and may not include all the features described in this guide Using this Guide Some ofthe procedures in this guide include an illustration of the console display The illustration shows how the display will look when you are performing the procedure SRC TRUNK 76 COS14 COS15 10 59 gt gt gt DST 3011 S BERRY COS 12 COS 16 BUSY lt lt lt HF1 gt SOURCE ar Bri W F4 gt CALLBACK BFS gt E F6 gt WF gt SENDMSG B F8 gt OVERRIDE aro 1F0 gt Note the abbreviations in the upper half of the display The following table explains the meaning of those abbreviations For explanations of the other abbreviations including those used in the lower half of the display see page 70 Abbreviation Definition DST The DESTINATION called party SRC The SOURCE calling party gt gt gt lt lt lt Appears on either the SRC or DST line to indicate which party is currently connected to the console COS Shows the Class of Service assigned to the extension or trunk that is currently connected to the console COR Shows the Class of Restriction assigned to the extension or trunk that is currently connected to the console C W Preceded by a number to indicate how many calls are waiting to be answered Conventions This guide uses the following conventions to differentiate between the two types of console keys Fixed keys appear in b
15. at the back of the 5540 IP Console Wireless Port Corded Handset Port Corded Headset Port AUX Port Handset Port Telephone Cord Port IP1329 Using a Cordless Headset with the Console Using the Cordless Headset for Training Mode 1 2 3 4 Unplug the handset cord from the 5540 IP Console Plug the console handset cord into the headset port of the 5540 IP Console Plug the base station s telephone cord to the handset port of the 5540 IP Console Connect the Cordless Headset cable between the AUX port of the cordless base station and the Wireless Port at the back of the 5540 IP Console 1P1323 13 Mitel 5540 IP Console User Guide Guidelines for Cordless Headset Operation The guidelines below will assist you in answering and receiving calls using the Cordless Headset When the headset is in the cradle it is in the IDLE state When the headset is removed from the cradle it is in the TALK state The headset must be in an IDLE state in order to hear ringing for an incoming call The headset must in the TALK state in order to hear ringback for an outgoing call Table 1 Cordless Headset Operation IDLE TALK Headset BLUE LED is OFF BLUE LED is FLASHING Base Station BLUE LED is SOLID BLUE LED is FLASHING Answering Calls Using a Cordless Headset 1 Remove the headset from its base and answer the call or if wearing the headset press the Talk button Silver portion
16. display abbreviations 70 about the console 7 changing language 10 language changing 7 DND overriding 20 29 setting and canceling on an extension 28 48 Do Not Disturb lt italic gt See DND Door Opener 35 77 Index E emergency 911 call alarms viewing and clearing 40 extending calls lt italic gt See transferring calls external calls allowing restricting from guest rooms 63 F Fixed function keys 6 flashing on trunks 31 Flexible Night Answer 43 French console language 10 Function key 7 G Group Paging 27 Guest Room blocking room to room calls 63 calling restrictions 63 changing occupancy and condition status 61 displaying and clearing Message Register 64 listing rooms by occupancy and condition status 60 printing status 64 wake up calls 61 H hardware definition 72 Hold Hold 4 key 23 keys 7 pickup 23 placing calls on 22 recall 23 retrieving calls on hold 22 stacked 24 Hunt Group definition 72 I identity console 44 system 44 intercepts to console 25 intercom calls 28 internal calls allowing restricting from guest rooms 63 J jacks handset headset 5 L language changing on display 10 last number redial 29 LDN Listed Directory Number definition 73 local calls allowing restricting from guest rooms 63 lockout console 10 long distance calls allowing restricting from guest rooms 63 making calls 22 Message Register displaying and cle
17. e Press SET to busy out the extension e Press CLEAR to return the extension to service Call Monitoring Call Monitoring This feature allows you to monitor another extension user s phone conversation either with or without the user s knowledge If your system is programmed to notify users that they are being monitored they hear a beep when monitoring begins Users that have a display telephone also see your name and extension number in the display for the duration of the call When monitoring a call you can listen to the conversation but you can t speak to either party and they can t hear you However you can join the conversation by forming a three party conference A few conditions The system may be programmed to disallow monitoring of any or all extensions A usercan only be monitored from one console or extension at a time If you try to monitor someone who is already being monitored you receive busy tone and BUSY appears in your display If the user puts the caller on hold transfers the call or ends the call you are disconnected and your monitoring session ends Note that the system can be programmed to allow monitoring to continue while the call is on hold While you are monitoring you can t make or receive calls Anyone who calls your telephone while you are monitoring receives busy tone The caller can leave a callback but is unable to camp on or override your monitoring session If you want to place an outg
18. on top 2 Toendthe call press the Talk button even if the call was terminated by the other end Note If you do not press the Talk button to end the call the Cordless Headset remains in the TALK state and you will not be able to hear incoming calls Making Calls Using a Cordless Headset 1 Press the Talk button Silver portion on the headset 2 Place the call from the Console and hear ringback 3 Press the Talk button to end the call even if the call was terminated by the other end For other details on how to operate these headsets please refer to the manufacturer s documentation 14 Using a Cordless Headset with the Console Powering the Console The 5540 IP Console is powered by the Power over Ethernet POE connection The POE also supplies power for up to two 48 button IP PKMs Using a IP PKM48 with the Console Up to two IP PKM48 modules can be connected to the console The keys on the modules are programmed by your system administrator as a Mailbox or Busy Lamp Field BLF keys Each key has a lamp that indicates the status of the associated line or extension When line extension is the indicator is Idle Off Busy On Ringing Slow Flash On Hold Fast Flash 15 Mitel 5540 IP Console User Guide 16 Chapter 2 Call Handling Mitel 5540 IP Console User Guide 18 Answering Calls Answering Calls Ringing and a flashing Answer key indicate the arrival of a c
19. you know that the person is in the office use the Callback feature described on page 20 To set or clear Message Waiting on an extension 1 Press Function 2 Press ATT FUNCTION 3 Press STATIONS 4 Dial the extension number 5 Do one of the following Press SEND MSG to set message waiting e Press CLEAR MSG to clear message waiting 6 Press EXIT Setting Clearing Message Waiting Reading and Clearing Messages Depending on your system s programming you may be able to read and clear messages left for an extension by another user or attendant console Without this capability you can only read and clear messages that you have set To read and cancel an extension s messages 1 2 3 4 5 Press Function Press ATT FUNCTION Press STATIONS Dial the extension number Press READ MSG The absence of READ MSG on the display means that you are not authorized to read or clear messages other than those you have left The display shows the number of messages at that extension the extension number ofthe user that left the message and when the message was left 3011 HAS 2 MESSAGES 12 10 PM FROM 1501 AT 11 44 AM 27 JAN B F1 gt EXIT IR gt B F3 gt NEXTMSG WF4 CLEARMSG amp F5 gt IF gt E F6 gt ER gt aro Bro gt 6 Doone ofthe following Press NEXT MSG to read the extension s next message Press CLEAR MSG to clear the message Press Extr to return to the main
20. 3 Mitel 5540 IP Console User Guide 7 Dial the destination number of the night answer point The destination can be an extension an attendant console directory number an LDN number on a console a hunt group or a Night Bell directory number 8 Press SET to confirm the new number or Extr to exit without making changes Displaying the System Identification A System Identification number may be assigned to your PABX This number appears on Station Message Detail Reporting SMDR and traffic measurement reports to identify your system when central polling equipment is used It is usually unnecessary to change this number once it is entered To display or change the System Identification 1 Press Function 2 Press ATT FUNCTION 3 Press SYSTEM IDENT 4 Enter a new three digit number if required 5 Press SET to confirm the new number Displaying the Console Identity The console has an extension number which extension users can dial instead of 0 zero to call you You can display the console extension number along with the system software version To display the console extension number and the system software version 1 Press Function 2 Press IDENTITY Accessing Applications 44 The Application function is primarily used by maintenance personnel or someone responsible for doing Customer Data Entry CDE Access to these functions requires a password To access the Application function 1
21. U ee id nr AS ee 23 Stacked Hold ui E a er bo Rs 24 Setting up Conferences and Call Splitting r rrenea 24 Answering Recalls ooooooocoooreo naa nnea 25 Answering Intercepts to the Console ooococcoccccco een nn nn 25 Transferring a Call to Voice mail 0 cc me 26 Paging from the Console 0 000 cece nennen een 26 PA Paging sess imet ridad ha Tott ta 26 Extension Pagirig 55a aus LS t Lo LS o qu GRE ERE Eds 27 Park and PAGNI cei e reu dae Rx P E bate dd Ra ae x RE A eat 27 Placing Ringing or Paging Intercom Calls ooooococcoccooccoc nenn 28 Setting and Canceling Do Not Disturb on an EXtenSi0N o oo ooooocoooooco 28 Setting and Canceling Message Waiting on an Extension s ansaan 0c eee nee eae 29 Overriding Busy or Do NotDisturb rrrreenananenna 29 Redialing the Last Number ranieri T Ea RAE EA nennen nh 29 Setting up a Serial Calli sn rent a Gale btn serien 30 Using Tone Signaling RI 30 Flashing on TRUNKS crit HERR RR En e XR KDE RC RR RC RR CM MR Rire 31 Answering a Call with Night Service Enabled r eeeea 31 Using Directed Call PiCkUP oocoocooocococ RR Rn 31 Parking Cals ct edem uiii debeam dus but eu bec Lad 32 Call Park System oococcccco naera neaa 32 Table of Contents Call Park Specific Orbit oooooococcoooooor rn 32 Last Call Retrieve
22. User Guide Release 1 0 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Mitel Networks is a trademark of Mitel Networks Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged NOTICE TO CANADIAN CUSTOMERS This Class A digital apparatus complies with Canadian ICES 003 NOTICE TO U S CUSTOMERS This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction ma
23. aging zone announce the Hold Pickup access code and the Hold slot number appearing on the top line of the display f you have more than one page zone dial the two digit paging code dial 00 for all zones and then announce the Hold Pickup access code and the Hold slot number If any of the paging zones are busy the display shows Busy on the second line Press OVERRIDE to interrupt the page in progress 4 Release Page Extension Paging Extension Paging allows you to page extension users using their telephone speakers This feature is available only for paging telephones that are programmed as key system telephones You can use Extension Paging to page a specific extension Directed Page multiple extensions assigned to a group Group Page or all extensions All Set Page To page an extension 1 Press Set Page 2 Doone ofthe following To page a specific extension dial the extension number Topage a group of extensions press GROUP PAGE and then press the two digit group number To page all extensions press ALL SET PAGE 3 Make the page Park and Paging Park and Paging allows the system to assign an orbit number to park a call and page the telephone Park and Paging options include e Park and Page Set After a call is parked the system performs an All Set Page Park and Page Group After a call is parked the system pages the user s Paging Group Park and Page After a call is pa
24. all The number next to C W in the display indicates how many calls are waiting to be answered The information displayed next to the softkeys F1 gt to FO gt indicate the actions you can take by pressing the corresponding softkey FRI JAN 29 2009 11 03 5 CA WF RECALL W F2 gt INTERNAL E F3 gt DIALO WF4 LDN 1 WF5 gt LON2 BF gt BFS gt B F6 gt 1 F9 gt REDIAL W FO gt NIGHTANS For example you can answer an outside trunk call by pressing LDN 1 Listed Directory Number 1 or an internal extension call by pressing DIAL 0 The following softkey prompts can accompany an incoming call e Recall Internal e Dial 0 e PRIORITY 0 Night Ans e Ldn 1 Ldn 2 Ldn 9 or any pre programmed customer specific information for example your company may choose to display Line 1 instead of Ldn 1 The INTERNAL softkey indicates calls to a specific attendant made by dialing the console s internal directory number as opposed to dialing 0 The other prompts are explained in subsequent sections in this guide To answer calls Do one of the following Press Answer to answer the first call in the queue Press a softkey F1 FO to answer a specific type of call The first line of the display shows gt gt gt SRC followed by an extension number and name for an internal call or a trunk number for an external call The DST line the second line remains blank until you
25. all handling To check the status of trunk groups 1 Press Trunk Group to view the first 20 trunk groups The display shows for example TRK GRP gt 123456789 123456789 11 32 AM STATUS gt 0 s EE i WF1 EXIT are ari AF5 gt A Nro F7 gt Bre E FO gt MORE The display tells you that trunk groups 02 05 07 and 12 are busy 2 Press MORE to display the next 20 groups Repeat as required 3 Press EXIT 55 Mitel 5540 IP Console User Guide Accessing Specific Trunks You can access a specific trunk and use it to make an outgoing call To access a specific trunk Press Function Press ATT FUNCTION Press TRUNKS Enter the trunk number Press ENTER Press ATT Access no oF Bonn Do one of the following e Ifthe trunk is free as indicated by dial tone dial the outside number Ifthe trunk is busy either press FORCED RLS to clear the trunk of the call or press and hold down OVERRIDE to barge into the call Both parties will hear a long beep before you enter the conversation Trunks that are designated as dictation trunks M MM leads and in use cannot be accessed Taking a Trunk Out of Service 56 If may be necessary to take a trunk out of service busy it out if there are problems with that trunk or the system You can busy out an idle trunk or one that is in use Afterwards you can return the trunk to service To busy out a trunk or return a trunk to service
26. answering point at night Your system may have one or two night service modes called Night 1 and Night 2 The mode you should select depends on system programming Any attendant can switch the system into night or day service When the system is in night service the night status indicator Night 1 or Night 2 displays on all consoles To switch to night or day service 1 Press Function 2 Press NIGHT 1 NIGHT 2 or DAY as required You can change the Night1 and Night2 answering points for individual trunks from the console For more information see page 43 Mitel 5540 IP Console User Guide Setting the Console Language The console can display call handling information and softkey prompts in English French or Spanish Other languages may be available depending on system programming To change languages 1 Press Function 2 Press LANGUAGE 3 Press the softkey that corresponds to the language you want Attendant Console Lockout You can enter an access code to restrict the capabilities of the attendant console This prevents system tampering via the console when you leave it unattended for example during breaks When the console is locked out it cannot be used to place outgoing trunk calls or to access console functions except 911 Call alarms You can still use the console to place internal calls and to answer incoming trunk calls You can also access Lockout alarms as well To lock out the console cannot
27. aring 64 printing 64 Message Waiting reading messages 49 setting and canceling on an extension 29 48 misdialed numbers correcting 20 multiple console operation 34 N new call indication 20 night answering points setting up 43 Night Service answering calls when Night Service enabled 31 setting up answering points 43 switching 9 no answer recalls 25 O outgoing calls allowing restricting from guest rooms 63 override busy and Do Not Disturb 29 p PABX definition 73 Page key 7 paging 26 picking up calls on hold at the console 23 placing calls 22 printing guest room reports 64 R recalls answering 25 definition 73 redialing last number redial 29 Release key 7 restricting calls from guest rooms 63 ringer adjusting volume 8 turning on off 9 Ringer Volume keys 6 room status changing 61 listing by occupancy and condition status 60 78 Index S Serial Call 30 service switching to Day Night 9 taking extensions in or out 50 taking trunks in or out 56 Set Page key 7 Set Paging 27 software version displaying 44 software definition 73 Spanish console language 10 splitting conferences 24 stacked hold 24 system alarms viewing and clearing 39 identification displaying and changing 44 software version displaying 44 time and date setting 41 System Speed Calling numbers italic See Abbreviated Dialing numbers T time setting 41 tone demonstrat
28. ce you establish the conference you can speak privately to either party by splitting the conference To conference a call 1 Start with a call involving one of the parties you want to include in the conference 2 Call the other party 3 Press the CONF key To split a conference call e Press SOURCE to speak privately to the first party or DEST to speak privately to the other party To release the console from a conference call Do one of the following Press Release to connect both parties and then release them from the console Press Cancel to release the parties from the console without first connecting them Answering Recalls Answering Recalls When a call is transferred and the extension is busy or does not answer the call either returns to the console within a specified time or is directed to the extension s voice mailbox if available To answer a No Answer recall 1 Press Answer or RECALL 2 Inform the caller that the destination is not answering 3 Doone ofthe following Press RING AGAIN to redial the same destination Dial a new destination and then press Release Press Cancel to disconnect the Source party To answer a Busy recall 1 Press Answer or RECALL 2 Inform the caller that the destination is busy 3 Doone ofthe following Press Cancel to disconnect the Source party Press Release to transfer the call to the same destination again Press DEST to re
29. connect with the busy destination 4 If you pressed DEST do one of the following Press OVERRIDE to break into the busy extension Press SEND Msc to send a message waiting indication to the busy extension Press SOURCE to connect to the Source party e Press CALLBACK to receive notification when the extension is free Press Release to camp the source on to the destination again See page 72 for an explanation of camp on Press Cancel to clear the destination and dial a new extension number Answering Intercepts to the Console Misdialed calls from extensions or calls to extensions with Do Not Disturb activated could ring the console depending on system programming When you answer the call the display will show the reason for the interception e DND INT for calls to an extension with Do Not Disturb activated ILL INT for illegal number dialed VAC INT for vacant unassigned number dialed 25 Mitel 5540 IP Console User Guide Transferring a Call to Voice mail The Single Button Transfer to Voice mail feature provides a voice mail key that transfers a caller to a user s voice mail The voice mail key appears as a softkey on console The voice mail key functions under three different modes transfer recall mode allows the attendant to transfer the call to the voice mailbox for an extension after receiving a recall direct mode no recall allows the attendant to transfer the call dire
30. ctly to the voice mailbox for an extension consultation hold mode allows the attendant to transfer the call to the voice mailbox for an extension while the call is on consultation hold To transfer a caller to the destination party s voice mailbox atter receiving a recall from the unanswered transfer Press VOICE MAIL To transfer a caller directly to the destination party s voice mailbox 1 Press VOICE MAIL 2 Dial the required destination extension number To transfer a caller to the destination party s voice mailbox while on consultation hold Press VOICE MAIL Paging from the Console Three types of paging are available from the console Public Address PA Paging Extension Paging and Park and Paging PA Paging If your system has external paging equipment you can place a call on hold and then page for someone to pick up the call from the console Hold slots You can also use PA Paging to make public announcements Your paging equipment may be set up to access several areas or zones lf so you use the Page key to speak to all zones at once and access codes to speak to individual zones These codes are available from your communications department 26 Paging from the Console To page someone to pick up a call on hold at the console 1 Place the Source call on hold See page 22 2 Press and hold Page The lamp above the Page key lights 3 Do one of the following e f you have only one p
31. d the lamp above the key lights Use this key When you want to Function activate softkeys explained in the next section which are used for operations such as setting the console date and time and switching the console to Night Service Trunk Group see which trunk groups are busy Phonebook dial by name unlabeled key next to Trunk Group Cancel clear misdialed information Set Page page extension users using their telephone speakers Release disconnect or transfer calls Page make an announcement over the paging system Block restrict selected extensions guest rooms from calling each other Hold place calls to the console on hold Hold 1 through 3 are direct holds Pressing Hold 1 Hold 2 or Hold 3 places a call on hold at that location Pressing Hold 4 accesses five additional hold slots Answer answer incoming calls to the console on a first come first served basis Note The middle unlabeled key is reserved for future system enhancements Softkeys Softkeys have functions that change depending on the state of the call you are handling or the feature you are using For example when you call a busy extension the display will show the softkey functions that are available for handling the call One of these functions is Override another is Msg Waiting The F1 gt to FO gt labels on the display correspond to the F1 gt to FO gt keys on the consoles To use a softkey fu
32. dial a destination number 19 Mitel 5540 IP Console User Guide New Call Indication When you are engaged in a call a single burst of ringing signals the next incoming call Subsequent calls do not ring the console even with the New Call Ring turned on The only way to tell that calls are waiting is by the C W indicator on the console display The console can be programmed at the system level to provide a single burst of tone at regular intervals when calls are waiting When Multiple Calls are Waiting You cannot answer a new call until the one you are engaged in is transferred disconnected or put on hold Extending Transferring Calls When a caller reguests to speak to someone ask the caller to wait a moment and then transfer the call to the reguested destination To extend a call 1 Dial the destination number The caller is automatically placed on hold while you complete the transfer 2 When you hear ringing press Release to connect the caller to the destination and release the console from the call Misdialed Numbers If you do not want to complete dialing or if you misdial a number either Press to erase the misdialed digits and then dial the correct number t or Press Cancel to return to the Source party and then redial the number Reaching a Busy Destination or an Extension with Do Not Disturb Activated If the called destination is busy or the extension has Do Not Disturb activated the
33. display 49 Mitel 5540 IP Console User Guide Setting Clearing Advisory Messages You can read Advisory Messages left on a phone and clear or change an existing message To read set or clear an Advisory Message 1 Press Function 2 Press ATT FUNCTION 3 Dial the extension number 4 Press SET UP MSG The display shows 3011 S BERRY COS12 COS 16 11 46 AM 1 INA MEETING HF1 gt EXIT W F2 NEXT WB F3 gt ON BF gt a aro 5 Doone ofthe following e Press ON to activate the currently displayed message Press NEXT until the message you want to leave appears and then press ON to activate the message If the extension has an Advisory Message active the message will appear on the display You can either press OFF to clear the message or replace it with another one by pressing NEXT until the replacement message appears and then pressing ON to activate the message Taking an Extension Out of Service 50 You can take an extension out of service busy it out if there is a problem with that extension or the system An out of service extension can neither make nor receive calls To busy out an extension Press Function Press ATT FUNCTION 1 2 3 Press STATIONS 4 Dial the extension number 5 Press Busy Our If the display shows BUSY instead of IDLE the extension is in use and will not be taken out of service until it becomes idle 6 Do one of the following
34. display will show Busy or DND on the DST line In both cases your options for handling the call are the same except for the Callback option which only applies when calling a busy destination 20 Extending Transferring Calls To handle a call to a busy destination or an extension with Do Not Disturb activated e Press SOURCE to return to the caller requesting the transfer e Press Cancel to disconnect the destination so that you can dial a new one Press Release to camp the caller on to the busy destination or disconnect the source For an explanation of camp on see page 72 Ifthe transfer is not allowed you will hear a beep tone and CANT will show on the display e Press OVERRIDE to break into the busy extension For more information on using Override see page 29 Press SEND Msc to send a message waiting indication to the called extension For more information on Message Waiting see page 29 e Press CALLBACK to receive notification when the destination is free If you reach a busy extension or you are placing an outside call and all of the trunks are busy you can request an automatic Callback The system monitors the line and rings the console when the line becomes free When you answer a Callback at the console the top line of the display will show CALLBACK Callbacks on outside calls are used when all system trunks are busy not when the called party is busy Reaching an Extension
35. e a wake up time when NOT connected to the guest room 1 Press Function 2 Press GUEST Room 3 Dial the room number 4 Follow steps 1 3 from the previous procedure To cancel a wake up call 1 Press Function Press Guest Room 2 3 Dial the room number 4 Press CLR WAKE UP 5 Press Extr Note Some display sets can set their own timed reminder The above procedures will also clear or change a reminder already set by the user If the guest fails to answer the wake up call the system will ring the room twice more at five minute intervals If a third wake up call goes unanswered or reaches a busy line the system may generate a minor alarm at the console Setting Room Call Restrictions Setting Room Call Restrictions You can restrict guests from placing local or long distance calls from their room phones The procedure you use to set call restrictions depends on whether the hotel motel is using a Property Management System If the hotel motel is NOT using a Property Management System 1 Press Function Press GUEST Room 2 3 Dial the room number 4 Press STATUS 5 Do one of the following Press INTERNAL to allow internal calls only Press LOCAL to allow internal and local calls Press Long DIST to allow internal local and long distance calls Ifthe hotel motel is using a Property Management System 1 Press Function 2 Press GUEST Room 3 Dial the room number 4 Pres
36. e has been entered correctly You can use the key to make corrections 7 Press EXIT To set the date 1 Press Function 2 Press ATT FUNCTION 3 Press SET DATE 4 Enter the current date in day month year format For example for December 12 2009 enter 121209 5 Press SETI 6 Press EXIT 41 Mitel 5540 IP Console User Guide Canceling All Call Forwarding You can cancel Call Forwarding on all extensions in the system To cancel Call Forwarding on all extensions 1 Press Function 2 Press ATT FUNCTION 3 Press MORE 4 Press CAN ALL FWD You can also setup Call Forwarding for individual extensions from the console For more information see page 47 Canceling All Callbacks You can cancel Callback messages on all extensions in the system To cancel Callbacks on all extensions 1 Press Function 2 Press ATT FUNCTION 3 Press MORE 4 Press CAN ALL CBK Changing DISA codes 42 You can change the DISA Direct Inward System Access code that outside callers must dial to access system features To change the DISA access code 1 Press Function 2 Press ATT FUNCTION 3 Press MORE 4 Press DISA CODE 5 Enter the new access code 6 Do one of the following e Press SET to confirm the new access code Press EXIT to exit without changing the code Setting up System Abbreviated Dialing Numbers Setting up System Abbreviated Dialing Numbers
37. e v to decrease it WARNING Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjusting the Contrast Control To adjust the display contrast 1 Press the Contrast key until you reach the desired level of contrast 2 Press the Contrast v key to decrease the contrast to the desired level Adjusting the Console Adjusting the Display Brightness To dim or brighten the display 1 Press and hold Function Note When the Function key is pressed the display shows the available softkeys These softkeys can be ignored as the display will revert to normal when the F1 key is pressed 2 Press the Contrast key until you reach the desired level of brightness 3 Press the Contrast v key to decrease the brightness to the desired level 4 Press F1 when finished Note The backlight on the 5540 IP console is always on and does not dim The SX 200 ICP turns on a voice path to the handset or headset which means that audio is always on The backlight only dims when there is no audio Turning the Console Bell Ringer Off On When the bell is off a flashing Answer key and the C W indicator on the display are the only indications that calls are waiting to be answered To turn the bell on or off 1 Press Function 2 Press BELL OFF or BELL ON Switching to Night Day Service Incoming calls that normally ring the console during the day can ring another
38. external by pressing a single key To redial the last number Press REDIAL 29 Mitel 5540 IP Console User Guide Setting up a Serial Call The Serial Call feature allows outside callers to talkto morethan one extension user in seguence without redialing the main business number each time To setup a serial call while connected to an outside call 1 2 3 4 Tell the caller to remain on the line after completing each call Press SERIAL CALL Dial an extension number Press Release When the extension user hangs up the outside call returns to the console as a recall When the call returns to the console press RECALL Dial the next extension number and then press Release When all calls are completed press SERIAL CALL and then Release Using Tone Signaling 30 You may have noticed that when you dial a number at the console you do not hear any of the tones or pulses normally associated with telephones This is because the console communicates with the rest of the telephone system using a different type of signaling However there are times when telephone equipment either in or outside your office needs to receive tones to complete a call Typically special services such as Voice mail systems described on page 34 require information in the form of tones before allowing access To enable tone signaling while connected to a service requiring tones 1 2 3 Press TONES ON Dia
39. g from his or her phone 33 Mitel 5540 IP Console User Guide Multiple Console Operation When more than one console is in use at the same time they will operate in one of two ways 1 Independent Operation Consoles in this arrangement operate independently Each console has unigue hold slots and incoming calls ring a specific console A recall to the attendant returns only to the console that initially handled the call 2 Transparent Operation With transparent operation all consoles operate the same way Recalls return to all consoles not just to the console that originally handled the call The consoles are also given privileges to read or cancel messages left at an extension by other extension users or the attendant For more information about reading and canceling messages see page 49 Inter Console Calls and Transfers An attendant can make and transfer calls to another attendant by dialing the console s directory number but not by dialing 0 zero Whether you are transferring calls to an extension or another attendant the procedure is the same see page 20 for instructions Note Inter console calls cannot be put on hold Centralized Attendant Service CAS CAS allows an attendant at one PABX to answer calls that arrive at another interconnected PABX Except for recalls CAS has no effect on the way you handle calls from the console When a call from another PABX in a CAS system recalls the console it appear
40. have calls connected Enter the console Lockout access code Ask your communications department for the code The display shows Console in Restricted Service To return the console to normal operation Re enter the console Lockout access code 10 Using a Cordless Headset with the Console Using a Cordless Headset with the Console The 5540 IP Console supports the Jabra GN9350e Cordless Headset For details on how to operate these headsets please refer to the manufacturer s documentation Connecting the Cordless Headset The GN9350e is comprised of a base station and a cordless headset Base Station Cordless Headset GN9350e You can connect the GN9350e base station to the 5540 IP Console in one of two ways e in training mode in operational mode Training mode allows a supervisor to hear the conversation via the handset or cordless headset for training purposes Audio can be heard over both Operational mode allows audio only on the cordless headset or the handset 11 Mitel 5540 IP Console User Guide 12 Using the Cordless Headset for Operational Mode 1 2 3 4 Unplug the handset cord from the 5540 IP Console Plug the console handset cord into the handset port of the cordless base station Plug the base s telephone cord to the handset port of the 5540 IP Console Connect the Cordless Headset cable between the AUX port of the cordless base station and the Wireless Port
41. internal calls are allowed Do any of the following Press CLR REG to clear the message register count See page 64 Press No DisTB to set Do Not Disturb and block incoming calls e Press SEND MSG to set or CLEAR MSG to clear the message waiting indicator on the room phone Press SET WAKE UP to set or CLR WAKE UP to clear a wake up call time See page 61 Press STATUS to change the room s Occupancy or Condition status See Changing Room Occupancy and Condition Status on page 61 Press ROOM NUMBER to display the status of another room This option is not available when the console is connected to a room 59 Mitel 5540 IP Console User Guide Listing Counting Rooms by Occupancy and Condition Status 60 You can display a list of rooms by occupancy and condition status for example Vacant and Not Clean or Occupied and Maid Present The system also reports the total number of rooms that are inthe state you specify You can cycle through all rooms or start with a particular room number for instance the first room on the third floor To list all rooms by occupancy and condition status 1 2 Press Function Press GUEST Room The display shows 12 17 PM Enter Room Number WF gt EXIT B F2 gt MAID W F3 gt VAC CLEAN RM E F4 gt AUDITS WB F5 gt OCC DIRTY RM F6 gt OCC CLEAN RM F7 gt RESICLEAN RM E F8 gt VACIDIRTY RM B F9 OUT OF SERV BF gt Press the
42. ion 74 Tone Signaling enabling disabling tones 30 voice mail 34 transferring calls 20 34 Trunk Group key 7 trunks accessing individual 56 busy out 56 definition 73 flashing 31 viewing status of individual trunks 55 viewing status of trunk groups 55 V voice mail affect on console operations 34 volume handset headset 8 W wake up calls printing 64 setting and canceling 61 79 www mitel com QA virer Global Headquarters U S EMEA CALA Asia Pacific Tel 1 613 592 2122 Tel 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel 852 2508 9780 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 852 2508 9232 For more information on our worldwide office locations visit our website at www mitel com offices THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2009 Mitel Networks Corporation All Rights Reserved
43. l the required code When you complete the call press TONES OFF to turn off tone signaling Flashing on Trunks Flashing on Trunks A trunkflash is a signal sent to another telephone system to do something such as place a call on hold You may need to use this feature when you have a call from another PABX in your own company network and you want to transfer it to the originating PABX or to a third one You can flash only when you are talking on a trunk to another trunk in a two party call To flash on a trunk for further dialing 1 Press FLASH 2 Dial the required number 3 Press Release Answering a Call with Night Service Enabled When the console is in Night Service incoming calls ring night bells or some other night answering point These calls can still be answered from the console even though they do not ring the console bell The night answer point is programmed at the system level If required you can change the night answering point for individual trunks from the console For more information see page 43 To answer a call when the console is in Night Service Press NIGHT BELL Using Directed Call Pickup Directed Call Pickup allows you to answer a call ringing at an extension You can also use this feature to retrieve a call that you transferred to the wrong extension To pick up a call ringing at an extension 1 Dial the Directed Call Pickup code Your communications department can provide the c
44. ling a code Your system may be programmed to automatically change all occupied and clean rooms to occupied and dirty at a set time Ask your communications department for information Setting Canceling Wake up Calls Both you and the guest can set change and cancel wake up calls for a guestroom The system does not distinguish whether a wake up call is set changed or canceled from the attendant console or guest room telephone So for example a guest can cancel a wake up call that you set and vice versa You can set or cancel a wake up call while the console is idle or while connected to the guest room If a printer is attached to the console a report may print each time you set change or cancel a wake up call 61 Mitel 5540 IP Console User Guide 62 To set or cancel a wake up time while connected to the guest room 1 Press SET WAKE UP 2 Enter the time using four digits hh mm For example for 6 30 enter 0630 3 Doone ofthe following Press SET to set the time as AM Press Pm to setthe time as PM PM only appears if the system clock is set to 12 hour format and the hour entered is in the range 01 12 4321 EXEC SUITE COS12 COR 01 IDLE 12 10 PM Reg 00123 Wake Up 12 35P Status Occ Clean LD B F1 gt EXIT W F2 gt CLR REG B F3 gt SET WAKE UP M F4 CLR WAKE UP BF5 gt STATUS B F6 gt NO DISTB WF gt SEND MSG are aro E FO gt ROOM NUMBER To set or chang
45. ncel call forwarding of external calls 7 Doone ofthe following Press CANCEL to cancel the current call forwarding Dial a destination and then select the type of call forwarding Always No Answer etc To return to the main display without making changes press Extr El Note If you enter an invalid extension for example a Console or Hunt Group extension you will hear a re order tone This indicates the entry is invalid You can use EXIT to back out because the Backspace cursor key will not work It only works for invalid station set numbers 47 Mitel 5540 IP Console User Guide Setting Canceling Do Not Disturb Do Not Disturb DND prevents calls from ringing an extension You can set and cancel DND on any extension in the system To setor cancel DND on an extension 1 Press Function Press ATT FUNCTION 2 3 Press STATIONS 4 Dial the extension number 5 Press No DISTB The first line of the display shows DND to indicate that DND is set You can also set and cancel DND while on a call to an extension For more information see page 29 Setting Clearing Message Waiting 48 You can notify extension users that a message is waiting for them at the console When the user returns and calls the console the display shows MSW to indicate thatthere is a message waiting for that extension Use this feature if you know that the person you are trying to contact is out of the office If
46. nction press the F1 gt to FO gt key that corresponds to the display label for that function Console Display During call handling the upper two lines identify the SOURCE or calling party SRC and the DESTINATION or called party DST The two lower lines labeled F1 gt to F0 gt show the current softkey labels For example if F8 gt is labeled Override pressing F8 lets you override a busy extension s conversation At another time the same key F8 gt could be labeled Night 1 Now pressing F8 gt places the console in Night 1 operation Mitel 5540 IP Console User Guide Adjusting the Console Adjusting the Ringer Volume To raise or lower the ringer volume while the console is ringing 1 Press and release the Volume key to increase or the Volume v key to decrease the volume 2 Repeat until the ringing is at the volume you want Adjusting the Handset and Headset Receiver Volume The Volume keys adjust the volume of the console ringer and the volume of the handset and headset receiver Although you can have a handset and a headset connected to the console at the same time the receiver volume for each is not individually adjustable any volume adjustments you make affect both the handset and the headset To adjust the handset and headset receiver volume while a call is in progress and the console is not ringing or while the console is idle Press Volume repeatedly to increase the volume or Volum
47. nd the system reads each match s name or number followed by the keypad number to enter to be transferred to that person Placing Calls To place a call 1 Dial the destination number using the dialpad keys The dialed number appears on the second line of the display 2 After completing the call press Release to disconnect it from the console Placing a Call on Hold 22 You can place up to three calls on hold using the fixed Hold keys If you need to place more calls on hold use the Hold 4 key in combination with the softkeys To place a call on hold 1 Inform the caller that you are placing the call on hold 2 Press Hold 1 Hold 2 or Hold 3 Its lamp lights indicating the call is on hold To retrieve a call on hold Press Hold that was used to place the call on hold Placing a Call on Hold To access the five Hold slots available on the softkeys 1 Press Hold 4 The display changes as follows gt gt gt SRC 3011 S BERRY COS12 COS 16 lt lt lt 11 10 AM DST HF1 gt EXIT HR gt 13 gt ari ar5 gt B F6 gt HOLD8 FREE MF7 gt HOLD7USED BF8 gt HOLD6FREE MF9 gt HOLDSFREE WFO gt HOLD 4 RCL The display shows that Hold slots 5 6 and 8 are free Hold 7 is in use and Hold 4 is recalling the console 2 Press a free HOLD softkey The lamp above the Hold 4 key lights whenever any of the softkey hold slots are in use The display returns to the information that was showing before you p
48. nual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by Mitel Networks Corporation may void the user s right to operate the equipment Mitel 5540 IP Console User Guide May 2009 O TMTrademark of Mitel Networks Corporation O Copyright 2009 Mitel Networks Corporation All rights reserved Table of Contents Chapter 1 Getting Started nieht PC it ed o A aula aal 3 Using this Guides 1 lt 14121 cee dd io RR ra aa area el kuppel a og ek 3 CONVENTIONS 22 5 kokka a let pad a laeta ve aras 3 About the Console 0 00 eh hh 4 Before YOU PEJN ers e td nenne er an 4 4 Console Components co 4 Corded Handset and Headset Ports 0 0 00 cece een nn nn 5 CORnSBIG Rear PONS 43 1 ated PR abo and etek ss enka bed Va Vd eu kes erg 5 Console Keys ct pe raw Ee A e re 6 Adjusting the Console 00 cece teens 8 Adjusting the Ringer Volume 0 0c nett 8 Adjusting the Handset and Headset Receiver Volume 2 0c e eee eee eee 8 Adjusting the Contrast Control 0 00 cece teens 8 Adjusting the Display Brightness 222m cece ete 9 Turning the Console Bell Ringer Off On 0 0 00 9 Switching to Night Day Service
49. o transfer the call 13 Busy Tone Heard when the number you dialed is busy 14 Special Busy Tone Heard when the extension you called has Do Not Disturb activated 15 Ringback Tone Heard when the destination you dialed is ringing 16 Not used 17 Reorder Tone Heard when a feature is not available to you or not in your Class of Service or Error Tone when you dial an invalid number 18 Conference Heard when a new person joins a conference call 19 Call Waiting Tone Heard during a conversation when you have an internal call waiting to be Camp on answered 20 Intrusion Tone Heard by all parties in a conversation when someone overrides intrudes into a Override call 21 Interrupted Heard when you lift the handset at an extension that has Do Not Disturb or Call Dial Tone Forward Always activated 22 Not used 23 Waiting on Hold Tone Heard by a caller on hold and during camp on 24 Paging Tone Heard when you are connected to the loudspeaker paging equipment 25 Not used 26 Trunk Camp on Heard during a conversation when you have an external call waiting Double Beep Tone 27 ARS Expensive If your system has Automatic Route Selection ARS you will hear this tone when Warning Tone no inexpensive routes are available for your long distance call The tone is a warning that your call is taking an expensive route 28 ARS Dial Tone If your system has Automatic Route Selection ARS you will hear this tone after you dial the trunk access code 29 Override Wa
50. ode 2 Dial the extension number of the ringing extension 3 Speak to the calling party 31 Mitel 5540 IP Console User Guide Parking Calls Two types of call parking are available from the console Call Park System and Call Park Specific Orbit You can also retrieve a call that was transferred to the wrong extension Call Park System Parking a call is the same as placing it on hold except that the call is held by the system not by the console Hold keys When you park a call the system assigns it to a parking orbit and displays the Call Park Retrieve access code and the Park Orbit number You can then use paging to announce the call and the digits the paged party must dial to retrieve the call To park a call Press SYSTEM PARK To return to the caller if all park orbits are in use Press Cancel To retrieve a parked call Dial the Call Park Retrieve Feature Access Code and then dial the Park Orbit Number To re park the call e Press PARK AGAIN The PARK AGAIN softkey is only available immediately after you answer the call Call Park Specific Orbit 32 Call Park Specific Orbit allows the called party to park a call in a specific orbit by entering a two digit 01 25 orbit number To park a call in a specific orbit 1 Press SYSTEM PARK 2 Enter a two digit Orbit Number 01 25 If the selected orbit already has a parked call press Orbit Number and then enter another orbit
51. oing call you must first cancel your monitoring session To monitor a a call Dial the Silent Monitoring feature access code followed by the number of the extension you wish to monitor If the user is on a call INTRUDING followed by the user s extension number appears in your display If the user is not on the phone you hear busy tone and the user s extension number followed by the words IS IDLE are shown in your display To form a three party conference with the user and the other party Press the CONF key To end the monitoring session Press Extr Note If you wish to continue monitoring after exiting the conference you must set up the monitor again 51 Mitel 5540 IP Console User Guide 52 Chapter 5 Using Trunk Functions Mitel 5540 IP Console User Guide 54 Viewing Trunk Status Viewing Trunk Status You can view trunk status information to determine the current assignment of services and features on a trunk To view the current status of an extension 1 Press Function 2 Press ATT FUNCTION 3 Press TRUNKS 4 Enter the trunk number 5 Press STATUS to view information about the trunk such as its Class of Service COS and Class of Restriction COR 6 Press EXIT Viewing Trunk Group Busy Status You can check the status of trunk groups to see which ones are busy A maximum of 20 groups can be displayed at one time either when the console is idle or during c
52. old letters for example Answer or Hold Softkeys appear in bold letters within brackets for example BELL ON or CONF Mitel 5540 IP Console User Guide About the Console Before you begin Before operating the console check that the display shows F1 gt through FO gt and the correct time and date Also make sure the handset is plugged into the side of the console If any problems occur contact your communications department for assistance Console Components The illustration below shows the main parts of the console Cable Connections LCD Display n POR 30 2005 NN ir Handset and re Headset Jack Training Jack TEM Volume and Contrast Controls About the Console Corded Handset and Headset Ports There are two jacks on the left side One is for the handset or headset that you use the other is for the handset or headset used by the person training or monitoring new attendants 1P1327 Console Rear Ports The cabling required to connect the console to the telephone system is located at the rear of the console The cables should be connected by a qualified system installer and should not be adjusted by unauthorized personnel The Cordless Headset port is the last port on the right side For more information on cordless headset operation see Using a Cordless Headset with the Console on page 11 1P1323 Mitel 5540 IP Console User Guide Sofi Keys
53. ole User Guide Glossary 72 Busy out A feature allowing you to make a line or eguipment indicate busy to an incoming call In effect you take the line out of service until it can be repaired or tested Camp on A feature allowing the system to queue calls directed to a busy extension and then automatically connect the waiting party when the extension becomes free The busy extension hears a quick beep to indicate a call is waiting Central Office CO A facility housing the public telephone system and related equipment which provides telephone service for customers in a geographical area Class of Restriction COR When the system is programmed the extensions and trunks are assigned to different Classes of Restriction A COR controls the outgoing call capabilities of the extension or trunk For example an extension can be assigned a COR that prevents it from making outside calls other than with the assistance of the operator Class of Service COS When your telephone system is programmed the extensions are assigned to different Classes of Service Each class has access to a specific set of features DISA Direct Inward System Access A feature which allows callers to dial directly into the telephone system and use its features and facilities Hardware The physical components of the system Hunt Group Extensions assigned to a group with a common pilot telephone number as well as their own personal exten
54. otice to let the user know a message is waiting at the console You can also cancel messages you left at an extension To set or cancel Message Waiting on a ringing or busy extension 1 Press SEND MSG to set Message Waiting or CLEAR MSG to clear it MSW appears next to the extension information on the display to indicate that Message Waiting is set 2 Press Release If you are setting Message Waiting on display telephone an indication appears on the display to let the user know a message is waiting at the console On other types of telephones either a flashing lamp or distinctive ringing every 20 minutes indicates that a message is waiting Overriding Busy or Do Not Disturb The Override feature allows you to intrude into a busy extension or an extension with Do Not Disturb DND active To use Override 1 Press and hold OVERRIDE If you are overriding a busy extension both parties hear a long beep and then you enter the conversation You will remain connected to the conversation until you release the OVERRIDE softkey If you are overriding an extension with DND active you will hear ringing 2 Press Cancel or Release to disconnect the console from the busy extension Ifthe busy extension hangs up while you are pressing OVERRIDE you will hear fast busy tone and the display will show Hung Up instead of Busy Redialing the Last Number You can redial the last manually dialed number internal or
55. ressed the Hold 4 key To retrieve a call at a softkey Hold slot 1 Press Hold 44 2 Press Hold softkey that was used to place the call on hold Hold Recall If a call is left on hold longer than a specified time it returns to the console as a recall The lamp above the Hold key used to place the call on hold flashes and the console beeps once to indicate a recall at Hold 1 twice for Hold 2 three times for Hold 3 and four times for calls on hold at any of the softkey Hold slots To answer the recall follow the procedure above for retrieving a call on hold Hold Pickup Extensions can pick up calls placed on hold at the console by dialing a Hold Pickup code and the Hold slot number The call and the code required to retrieve it are usually announced using paging For more information see page 26 23 Mitel 5540 IP Console User Guide Stacked Hold When an extension has a call on hold or is in a conference call and dials the attendant the display will indicate a held or conferenced call For example a held call would show as gt gt gt SRC 3103 S BERRY 3045 ON HOLD DST Nri WF2 gt CONF IR gt F6 gt NO DISTB E gt Pressing the CONF softkey establishes a conference call involving the console and extensions 3103 and 3045 Setting up Conferences and Call Splitting 24 When you are setting up a call between two parties you may want to conference the call speak with both parties at the same On
56. rked the called party must enter the extension or Page Group number Park and PA Page After a call is parked the called party must enter a Paging Zone number 0 9 27 Mitel 5540 IP Console User Guide To park a call and perform a page 1 Press PARK 8 PAGE 2 Do one of the following Enter the extension number to page e Select one of the displayed paging options All PA Zones Group Page All Set Page PA Zone Num Group 8 PA All Set 8 PA 3 For zone paging enter the two digit PA Zone number Placing Ringing or Paging Intercom Calls A called party can be either paged or rung when receiving an intercom call To place either paging or ringing intercom calls 1 Makea call 2 Press Set Page Setting and Canceling Do Not Disturb on an Extension Do Not Disturb DND prevents calls from ringing a user s extension You can set and cancel DND on a user s extension while you are on a call with the user To set or cancel DND on an extension 1 While connected to the extension press No DisTB DND appears next to the extension information on the display to indicate that Do Not Disturb is set 2 Press Release You can also set and cancel DND without calling the extension For more information see page 48 28 Setting and Canceling Message Waiting on an Extension Setting and Canceling Message Waiting on an Extension If an extension is busy or the user does not answer you can send a n
57. rning Heard by all parties in a conversation when someone overrides intrudes into the Tone call 30 Privacy Release Tone Heard when privacy is released on a telephone and the new member joins the call 31 Auto Answer Call End Heard by a user that has a telephone in Auto Answer mode when the calling Tone party hangs up 32 Attendant Error Tone Heard by the Attendant when attempting to do something that is not allowed such as trying to connect two devices that are not allowed to be connected 33 Ringer Pitch Dialed at telephones to hear adjustments to ringer pitch Adjustment Trunk Identification Trunk Identification Trunk Number Identity 75 Mitel 5540 IP Console User Guide 76 Index Index Numerics 911 call alarms viewing and clearing 40 A Abbreviated Dialing numbers entering and viewing 43 abbreviations console display 70 accessing individual trunks 56 Advisory Messages calling extensions with Advisory Messages 21 list of Advisory Messages 71 setting and clearing on extensions 50 alarms viewing and clearing 39 All Set Page 27 Answer key 7 19 answering calls multiple calls waiting 20 new call indication 20 new calls 19 when Night Service enabled 31 applications accessing 44 audits printouts for guest rooms 64 bell lt italic gt See ringer Block key 7 blocking calls between guest rooms
58. s RESTRICT O G The phone is restricted from making outgoing trunk calls To remove the restriction and allow outgoing calls repeat the procedure Blocking Room to Room Calls You can use the Block key on the console to bar calls between guest rooms Only room phones programmed with call blocking will be affected by this ask your communications department for further information To block room to room calls e Press Block The lamp above the Block key lights and stays lit until blocking is canceled 63 Mitel 5540 IP Console User Guide Displaying Clearing a Message Register The message register is a record of all external calls placed from a guest room telephone You can display and clear a room s message register while the console is idle or while connected to the guest room To display or clear a room s message register 1 Press Function 2 Press GUEST Room 3 Dialthe room number not necessary if you are already connected to the room 4 Press CLR REG Printing Reports If a printer is connected to the same network as the console you can request printed reports audits of message registers room status and automatic wake ups Each audit has its own format and some are printed automatically For example when a wake up call is set changed or canceled the printer automatically records it To print a report 1 Press Function 2 Press GUEST Room 3 Press Auprrs The display shows
59. s as a Dial 0 call Keep this in mind when answering the recall as it may affect how you greet the caller Voice mail 34 A voice mail system connected to your telephone system does not affect the operation of the console If a call is answered by such a system you may be prompted to enter an access code or an identification number Before responding to the prompt you must turn on tone signaling using the ToNES ON softkey For more information see Using Tone Signaling on page 30 Door Opener Door Opener Door Opener allows an extension user to operate a third party door opener When someone reguires entry a designated extension or extensions rings and on answering the extension user can press a feature key or dial a feature access code to open the door To operate the door opener Dial the Open Door Feature Access code 35 Mitel 5540 IP Console User Guide 36 Chapter 3 Using System Functions Mitel 5540 IP Console User Guide 38 Viewing System Alarm Information Viewing System Alarm Information An alarm indicator on the display means a fault in the telephone system has occurred You can read information about the nature and location of the fault from the console To read an alarm message 1 Press Function 2 Press ALARM The display shows for example 12 28 PM 29 JAN 09 alarm status MAJOR Main Menu 2009 JAN 29 11 47 00 DLIC module passed at loc 02 03 0 ext 2321 r gt
60. sion numbers An incoming call to a hunt group will ring the first available extension Glossary LDN Keys Listed Directory Number Call handling keys which allow you to select the seguence in which you answer calls from outside the PABX PABX Private Automatic Branch Exchange Telephone switching system for private use by a company Recall A call which returns to the console after being transferred to a busy or unanswered extension Software The routines programs and instructions reguired to run the system Trunk A trunk outside line is the external communications link between two switching systems This link can be between one or more telephone systems PABXs or the PABX and Central Office eguipment 73 Mitel 5540 IP Console User Guide Tone Demonstration 74 Your telephone system has several tones to inform you of the progress of your call You can use the Tone Demonstration feature to familiarize yourself with the tones 1 Dialthe Tone Demonstration access code A Ask your communications department for the code 2 Dial a two digit tone code from the list below 3 Continue dialing codes to listen to other tones 4 Hang up when you are finished Code Tone Name Meaning 11 Dial Tone Heard when you lift the handset 12 Transfer Tone Heard at an extension when the user places a call on hold to consult with another party or t
61. softkey that corresponds to the rooms you want to display for example to display all vacant and clean rooms press VAC CLEAN RM TOTAL 4 2321 2329 2330 12 18 PM 2353 B F4 5 EXIT B F2 gt ROOM NUMBER B F3 gt 1F5 gt M F6 gt BF gt E gt aro Press MORE to display the next 10 rooms matching the specified states You can print a list of all vacant or occupied rooms For more information see Printing Reports on page 64 To display a list of rooms beginning with a particular reom number 1 2 3 Complete steps 1 to 4 above Press RooM NUMBER Dial the number of the first of the rooms you want to display Changing Room Occupancy and Condition Status Changing Room Occupancy and Condition Status You can change the occupancy and condition status of a room while the console is idle or while you are connected to the room The occupancy and condition states are as follows Occupancy Condition Vacant Clean Occupied Dirty Reserved Maid Guaranteed To Inspect Out of Service To change a room s occupancy and condition status 1 Press Function 2 Press GUEST Room 3 Dial the room number not necessary if you are already connected to the room 4 Press STATUS Press the softkey that corresponds to the states you want to set for example to change a room from vacant to occupied press OCCUPIED Note The Maid status can only be changed from the room by dia
62. ssage Waiting nrerrrreaaa eea nenn 48 Reading and Clearing Messages 0 00 cece een nennen nennen nen 49 Setting Clearing Advisory Messages 22m nun nennen nennen een nn 50 Mitel 5540 IP Console User Guide Taking an Extension Out of Service oooococccoc een ees 50 Call Monitoring o o oooooo RR hr rre 51 ATOWECONOMIONS PLC TT 51 Chapter 5 Using Trunk Functions Viewing Trunk Status o oooooooooo mms 55 Viewing Trunk Group Busy Status ooooococcocc es 55 Accessing Specific Trunks illis hee 56 Taking a Trunk Out of Service ooooococococo nes 56 Chapter 6 Hotel Motel Features Displaying and Changing Room Data oooccccccco nennen nenn 59 Listing Counting Rooms by Occupancy and Condition Status 60 Changing Room Occupancy and Condition Status 222222202 essen een 61 Setting Canceling Wake up CallS oooooooooocoooooo eh 61 Setting Room Call RestriCti0ONS ooooooocoocooo nee en 63 Blocking Room to Room Calls ooocococcccc nennen 63 Displaying Clearing a Message Register oooocccococo nenn 64 Printing REPOMS xe E a A a ee o RC En 64 Chapter 7 Reference vi Telephone Directory oooooococcooo nee aare nenud 67 Abbreviated Dialing List oooooocooccconoooo nennen 68 Class of Service Restriction ererrereeeeeeneea 69 Console
63. with an Advisory Message Users with a display phone can show a short message called an Advisory Message on other display phones or consoles that call their phone When you call an extension with an Advisory Message the message appears on the DST line of the console display as follows gt gt gt DST 3070 S BERRY INA MEETING RINGING lt lt lt In this example the user has left the message In a meeting on his or her phone For a list of other Advisory Messages see page 71 See also Setting Clearing Advisory Messages on page 50 21 Mitel 5540 IP Console User Guide Phonebook Phonebook is an optional feature that may be enabled on your console Phonebook provides access to the voice mail directory which allows you to reach an extension by entering the user s first or last name rather than their extension or mailbox number The voice mail system can be configured to search either on first or last names but not both at the same time To use the Phonebook feature 1 Press the unlabeled key to the right of the TRUNK GROUP key This places a call to the voice mail system 2 Atthe prompt enter the first or last name of the person you wish to reach using the keypad press 2 for A Bor C press 3 for D E or F etc You can enter up to six letters 3 Ifa unique match is found the console transfers the call to the desired user If more than one user name starts with the letters entered the number of matches are listed a

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