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HP ENVY Rove 20-k200ez Mobile

1. 8 Non a 8 fee T 9 BE Mn 9 Identifying the labels ssesssseeenneem enne enne nennen einn nene 9 3 Connecting tO a 10 7 10 Connecting to a wireless network sssssssssseeseseseeeeeneeeeeenen nennen nnn AR AAA 10 Using the wireless controls sssss enm nennen nne 10 Using an Internet service provider sssssssseene emm 10 Setting upo WLAN EE 11 Configuring a wireless router sssssssssseeene eene nennen nennen 11 Protecting your WLAN deciperet aeree EE en AEn eee a eU ERE e cea aa REED ee RR TE Res 11 Connecting to WLAN 5 irem ene DC ete addc este ke EE e co EPA Doce eco MED ee kun i las 12 Connecting to a wired network ssssssssssssseseeeneen nee eene en nennen nennen nennen nnns 13 Connecting to a local area network LAN sssssessss eene 13 4 Enjoying entertainment features a iiiiceeceiiiceeucetitisce eaa baiicce randi siano seeded cee EE RN ALS RS MEER LARA AS ssni isai 14 bislin XeonieM m dees 14 USING Th webCIM iesiri 14 MDSHA AO EI A cR 14 Adjusting the volume deett eem ere tazen esa a nena n edna ee do epa ade se 14 Connecting speakers iine
2. 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment To get the most out of your computer read this chapter to learn about best practices after setup fun things to do with your computer and where to get more HP resources Best practices After you set up and register the computer we recommend the following steps If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 10 Become familiar with the computer hardware and software For information go to Getting to know your computer on page 4 and Enjoying entertainment features on page 14 Back up your hard drive by creating a recovery drive See Backing up restoring and recovering on page 39 Fun things to do You know you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 14 Experience music the way the artist intended with deep controlled base and clear pure sound See Using Beats Audio on page 15 Use the new Windows 8 touch gestures for smooth control of images and pages of text See Using touch screen gestures on page 16 Best practices 1 2 More HP resources You have already used Setup Instructions to turn on the computer and locate this guide To locate product details how to information and more
3. Tostart Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 2 Use the arrow keys to select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using Internet security software When you use your computer to access email a network or the Internet you expose your computer to viruses spyware and other online threats To help protect your computer Internet security software that includes antivirus and firewall features is preinstalled on your computer A Toaccess Norton Internet Security from the Start screen type n and then select Norton Internet Security For more information about protecting your computer from Internet threats go to Help and Support From the Start screen type h and then select Help and Support Installing software updates Installing Windows updates 34 Updates to the operating system and other software may have become available after the computer left the factory Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert Chapter 8 Maintaining peak performance To be sure that all available updates are installed on the computer observe these guidelines e Run Windows Update as soon as possible after you set up your computer From the Start Screen type u select
4. 1 and then remove it from the slot 2 On up e 30 Chapter 7 Managing and sharing information 8 Maintaining peak performance Keep your computer at peak operating performance using the practices and tools described in this chapter Start with routine maintenance keep the equipment clean and regularly update software Also pay attention to important security issues including passwords virus protection and anti theft measures Finally find out how to access your system settings when you need to contact support or run diagnostics on your computer system Performing routine maintenance Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 From the Start screen type disk 2 Click Settings and then select Free up disk space by deleting unnecessary files 3 Follow the on screen instructions Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented Because of this the hard drive works harder to locate files and the computer slows down Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may need more than an hour to complete the task To run Disk Defragmen
5. 5 Click Save changes HP CoolSense select models only HP CoolSense automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort When HP CoolSense is off the position of the computer is not detected and the performance and fan options remain at the factory setting As a result the surface temperature of the computer may be higher than it would be with HP CoolSense on To turn CoolSense off or on follow these steps A From the Start screen type cool select Settings and then select HP CoolSense 26 Chapter6 Managing power Refreshing your software content with Intel Smart Connect Technology select models only When the computer is in the Sleep state Intel amp Smart Connect Technology periodically causes the computer to exit Sleep If a network connection is available Smart Connect updates open apps such as your email inboxes social network sites and news pages and then returns the computer to the Sleep state Smart Connect also syncs content that you have created offline such as emails When the computer exits Sleep you have immediate access to your updated information A Toenable this feature or manually adjust the settings from the Start screen type smart and then select Intel amp Smart Connect Technology Shutting down turning off the computer A CAUTION Unsaved informati
6. BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 36 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Click Yes 36 Chapter9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power
7. also be used to customize the system or restore the factory image if you replace the hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CDXxRW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connecte
8. computer stand If you have any problems with the wireless accessories remove the receiver from the USB port and then reconnect it For additional information see Keyboard and mouse problems on page 49 Using touch screen gestures A touch screen computer allows you to control items on the screen directly with your fingers x TIP On touch screen computers you can perform the gestures on the screen or using the keyboard and mouse One finger slide The one finger slide is mostly used to pan or scroll through lists and pages but you can use it for other interactions too such as moving an object e To scroll across the screen lightly slide one finger across the screen in the direction you want to move Ey NOTE When many apps are revealed on the Start screen you can slide your finger to move the screen left or right e To drag press and hold an object and then drag the object to move it 16 Chapter 5 Navigating using the keyboard and pointing devices Tapping To make an on screen selection use the tap function e Useone finger to tap an object on the screen to make a selection Double tap an item to open it Scrolling Scrolling is useful for moving the pointer up down left or right on a page or image e Place two fingers on the screen and then drag them in an up down left or right motion Using touch screen gestures 17 Pinching stretching Pinching and stretching allows you to zoom out or in o
9. edi tee dei s cdd dca dev a dee dev va cg S 14 Connecting headphones ssssssssssseeneeeeen nennen nennen enne nnne e nennen nnns 15 Using Beats Audilo 2 2 1t ioter aD Ln eb e E ERE aka c Elda a e Ede d cn 15 Accessing Beats AU dilo ipeo iie n e Rise td E EE Eod cise daga ra 15 USING VIdGO M 15 Using Intel Wireless Display and Wireless Music select models only 15 Managing your audio and video files sssssssseeeenee nemen ennemis 15 5 Navigating using the keyboard and pointing devices eeeeeeeeennneeenenn nnns 16 Using touch screen gestules eic e ttd d gena ar node uuu Edere A aun 16 One finger slide inicie tet dee nr terr a Lid des tek dea Re Pau eden Pe RR uid 16 HIERRO 17 SIerenogu EE 17 Piriching stretchlng iiic oce edo tte eee etse eet ERE nies 18 Rotating select models only oiii niit e ge date genda E pea dE e DD e 18 epi I qc 18 Right edge SWIDE nre eod een Den dE s ee Xd Re RE EE Enna 19 Lett Gdge SWIPE t teet coated cc e Re taste e e dg br Duden 19 Top edge swipe and bottom edge swipe sse 20 Using the keyboard RETE 21 Using the actlom Keys 2 3 ronde et eer Fide na ced ue Eae te td bra de he e o eeu 22 Using Microsoft Windows 8 shortcut key
10. from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update f NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type e and then select File Explorer 2 Cl
11. keyboard and mouse on the same level as the receiver To re pair the keyboard and mouse 1 Disconnect the receiver from the USB port on the bottom of the computer stand and then reconnect it See Bottom on page 9for the location of the USB port 2 Be sure that the mouse is on 1 and then press and hold the Connect button 2 for 5 to 10 seconds until the LED on the receiver lights up or stops flashing To confirm the connection move the mouse and check for a response on the screen 3 After the mouse connection is established complete the following steps to re pair the keyboard 50 Chapter11 Troubleshooting 4 Press and hold the Connect button 3 for 5 to 10 seconds until the LED on the receiver lights up or stops flashing Audio problems No sound is produced Be sure that you connected powered speakers and that they are turned on Adjust the volume either on the speakers or through the computer operating system Turn off your computer and then unplug and reconnect the speakers Be sure that the speakers are properly connected Unplug headphones if they are connected to your computer or speaker system If the computer is in the Sleep state exit Sleep by briefly pressing the power button Check the audio functions To check the audio functions on your computer follow these steps 1 2 3 From the Start screen type c and then select Control Panel Select Hardware and Sound and then
12. like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 24 Chapter5 Navigating using the keyboard and pointing devices 6 Managing power Initiating Sleep and Hibernation Windows has two power saving states Sleep and Hibernation e Sleep The Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you to resume working very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 25 e Hibernation The Hibernation state is automatically initiated if the computer is in the Sleep state for an extended period Hibernation puts your open documents and programs on your hard drive and then turns off your computer Ey NOTE You can manually initiate Hibernation See Manually initiating and exiting Sleep on page 25 and Manually initiating and exiting Hibernation on page 26 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback or loss of information do not initiate Sleep while reading from or writing to a disc or an external media card NOTE You cannot connect to a network or perform any computer functions while the computer is in the Sleep state or in Hibernation Intel Rapid Start Technology select models only For select mod
13. on screen instructions Ey NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device Ef NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 2 3 4 5 Go to http www hp com Click Support amp Drivers and then click the Drivers amp Software tab Enter the product name in the text box and then click Search Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 38 Chapter9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 10 Backing up restoring and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Ey NOTE This chapter describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups Recovery after a system failur
14. page 40 Chapter 10 Backing up restoring and recovering Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 45 11 Troubleshooting Wireless connection problems Some possible causes for wireless connection problems include the following e Wireless device is not turned on e Wireless device is not installed correctly or has been disabled e Wireless device encountered interference from other devices e Wireless device or router hardware has failed Cannot connect to a WLAN If you have a problem connecting to a WLAN confirm that the integrated WLAN device is turned on and properly installed on your computer 1 Be sure that the wireless device is turned on 2 Then try connecting to the WLAN again If you are still unable to connect follow the steps below 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then in the System area click Device Manager 3 Click the arrow next to Network adapters to expand the list and show all adapters 4 Identify the WLAN device from the Network adapters list The listing for a WLAN device may include the term wireless wireless LAN WLAN or 802 11 If no WLAN device is listed either your computer does not have an integrated WLAN device or th
15. point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever Creating recovery media and backups 39 choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager Ef NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type n and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can
16. router If you are trying to connect to the wireless router and are unsuccessful reset the wireless router by removing power from the router for 10 to 15 seconds If the computer still cannot connect to a WLAN restart the wireless router For details see the router manufacturer s instructions Wireless connection problems 47 48 Network status icon is not displayed If the network status icon is not displayed in the notification area after you configure the WLAN the software driver is either missing or corrupted A Windows Device not Found error message may also be displayed To resolve this problem get the latest version of the WLAN device software and drivers for your computer from the HP website at http www hp com 1 2 4 Open your Internet browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html Click the option for software and driver downloads and then type your computer model number in the search box Press enter and then follow the on screen instructions Ef NOTE If the WLAN device you are using was purchased separately consult the manufacturer s website for the latest software Power problems Computer will not turn on or start 1 2 3 Shut down the computer Test the AC outlet by connecting a different electrical device to it Reconnect the computers cables being sure that the connect
17. side 5 computer reset 42 connecting to a WLAN 12 connector power 7 corporate WLAN connection 12 D deleted files restoring 41 Disk Cleanup 31 Disk Defragmenter software 31 drivers updating 31 E edge swipe gestures 18 edge swipe gestures top edge swipe 20 electrical ratings 53 electrostatic discharge 54 F fn key identifying 21 fun things todo 1 H hard drive light identifying 7 headphones connecting 15 Hibernation exiting 26 initiating 26 high definition devices connecting 15 HP PC Hardware Diagnostics UEFI downloading 38 HP Recovery Manager correcting boot problems 44 starting 44 HP Recovery media creating 40 recovery 44 HP Recovery partition recovery 43 removing 44 hubs 28 l input power 53 installing critical updates 34 integrated numeric keypad identifying 21 24 integrated webcam identifying 5 Intel Wireless Display 15 Intel Wireless Music 15 internal microphones identifying 4 Internet connection setup 11 Internet security software using 34 ISP 10 J jacks audio out headphone 6 K keys fn 21 Sleep 21 volume 21 Windows application 21 Windows logo 21 L labels Bluetooth 9 regulatory 9 service 9 wireless certification 9 WLAN 9 LAN connecting 13 left edge swipe 19 Index 55 lights AC adapter 7 ambient light sensor 5 hard drive 7 M maintenance Disk Defragmenter 31 memory card reader identifying 9 memory card inserting 30 minimiz
18. will return to the screen Manually initiating and exiting Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options in Control Panel 1 From the Start screen type power select Settings and then select Power Options 2 Inthe left pane select Choose what the power button does 3 Select Change Settings that are currently unavailable 4 nthe When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation briefly press the power button When the computer exits Hibernation the power lights turn on and your work returns to the screen If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 From the Start screen type power select Settings and then select Power Options 2 In the left pane select Require a password on wakeup 3 Select Change Settings that are currently unavailable 4 Select Require a password recommended Ey NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5
19. 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html More HP resources 3 4 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list reveals all the devices installed on your computer Locating software To find out what software is installed on your computer 1 From the Start screen right click using the external wireless mouse or Swipe down from the top edge of the computer screen 2 Select the All apps icon Front Component Description 1 WLAN antennas 2 Send and receive wireless signals 2 Internal microphones 2 Record audio automatically filtering out the noise around you and cancelling echoes 3 Webcam light On The webcam is on Chapter 2 Getting to know your computer Component Descri
20. Blu ray Disc BD T f6 Begins pauses or resumes playback of an audio CD a DVD or a BD Em f7 Stops playing an audio CD DVD or a BD I f8 Plays the next track of an audio CD or the next section of a DVD or a BD f9 Opens the Search charm Allows you to search an open app or another app your computer and IP the Internet f10 Opens the Share charm Allows you to share pictures files or webpages 111 Opens the Devices charm Allows you to set up printers and synchronize data with your phone m and stream video to your wireless TV 112 Opens the Settings charm Allows you to personalize your computer Change your account i picture specify the background and color of your Start screen and more q e Mutes or restores speaker sound d Decreases speaker volume incrementally as long as you hold down the key 22 Chapter5 Navigating using the keyboard and pointing devices Icon q Key Description Increases speaker volume incrementally as long as you hold down the key Initiates Sleep which saves your information in the system The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep WARNING If a critical battery level occurs while the computer is in the Sleep state the computer initiates Hibernation and the information stored is saved to the hard drive Usi
21. Settings and then select Windows Update e Enable automatic Windows Update thereafter Updating software HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http www hp com support At this location you can also register to receive automatic update notifications when updates become available If you have installed software from other companies regularly update the software to correct security problems and improve the performance of the software Using security measures 35 9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen Ef NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most
22. Y User Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2013 Document Part Number 722962 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local po
23. a WLAN sssssse I emen nnrnnnnnnnh t ensne rend nn sesk d sese isa dass sad d an 46 Cannot connect to a preferred network sssssssssssssss eene 46 Current network security codes are unavailable sseen enn 47 Cannot connect to the wireless router ccecceeeeeeeeeeeeeeeeeeeeeaeeaaeeeeeeeeeeeeeeeeeeeeteeeeeeeeeeess 47 Network status icon is not displayed sssssseeeeeenm emere 48 Power problemis cere ener aA EE EUER cies RELIER a E inane SEU ee EXER ai 48 Computer will not turn on or start ssssssssssseseneme mnes 48 Hard drive Ng 48 Computer IS not respondirig e eerie ret etin t oe Re p ner aaaea aa aA Na EEEE 49 Computer shuts down unexpectedly sssssssssssssssssseeeeee ener 49 Display problems ECL 49 The display is Blank n eret ree E thailand ATE 49 Images on the screen are too large or too small or the images are fuzzy 49 Keyboard and mouse problems escris naa EA RAE ARREA EETA RRRA 49 Audio problem S resne CORTE DOLEO 51 Nosoundis Produced yarian aa a a aaa aE M at 51 Software pr blemS EET D aa iaa aa a Aa aada a a E a Eaa aa aE 52 12 SCH AU INS aina 53 IA PUT POW OR DT 53 OPErAatING SPECINCALIONS PE 53 IM nnsciculdslcIid n mecena 54 l E 9 55 viii
24. aging and sharing information Drives are digital storage devices or solid state drives that help you store manage share and access information Your computer has an internal hard drive that stores your personal files and your computer s software and operating system For added capacity or functionality connect an external drive purchased separately such as an optical drive or hard drive To quickly transfer information connect a Universal Serial Bus USB flash drive to the USB port on your computer or insert the memory card from your phone or camera into the memory card reader Ef NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have at least one USB port because this versatile interface allows you to connect to numerous kinds of external devices to your computer Your computer may have more than one type of USB port See Getting to know your computer on page 4 for the types of USB ports on this computer Be sure to purchase devices that are compatible with your computer 28 Chapter7 Managing and sharing information Connecting a USB device CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port d A sound indicates that the device has been detected Ey NOTE The first time you co
25. allation instructions direct you to unplug the computer first be sure that it is properly grounded and then remove the cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling a component discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact support 54 Chapter 13 Electrostatic Discharge Index A AC adapter light identifying 7 action keys identifying 21 next track or section 22 play pause resume 22 previous 22 stop 22 using 22 ambient light sensor identifying 5 audio out headphone jacks 6 B backing up personal files 40 backups 39 Beats Audio 15 Beats Audio Control Panel 15 best practices 1 BIOS determining version 36 downloading an update 37 updating 36 Bluetooth device 10 Bluetooth label 9 boot order changing HP Recovery Manager 44 buttons power 8 rotate 7 stand release 8 volume control 5 Windows 5 C cables USB 29 caring for your computer 32 cleaning display 32 keyboard 32 procedures 32 products 32 Sides and cover 32 cleaning your computer 32 components back 8 bottom 8 9 front 4 left side 7 right
26. anager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to an automatically created restore point For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 42 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 42 If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select mod
27. ased from an Internet service provider e A wireless router 2 purchased separately Bf NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have e A wireless computer 3 The illustration below shows an example of a wireless network installation that is connected to the Internet Additional wireless and wired computers can be connected to increase the size of your home network For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help configuring a wireless router see the information provided by your router manufacturer or your ISP Ey NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or connect to an existing WLAN always enable security features to protect your network from unauthorized access Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN o Use a firewall A firewall checks and requests information that is sent to your network It then discards any suspicious items Firewalls are availab
28. asswords from the Start screen type support and then select the HP Support Assistant app Setting Windows passwords Password Function User password Protects access to a Windows user account Administrator password Protects administrator level access to computer contents NOTE This password cannot be used to access Setup Utility BIOS contents Using security measures 33 Setting Setup Utility BIOS passwords Password Function Administrator password e Mustbe entered each time you access Setup Utility BIOS e f you forget your administrator password you cannot access Setup Utility BIOS NOTE The administrator password can be used in place of the power on password NOTE Your administrator password is not interchangeable with an administrator password set in Windows nor is it revealed as it is set entered changed or deleted NOTE If you enter the power on password at the first password check you must enter the administrator password to access Setup Utility BIOS Power on password e Mustbe entered each time you turn on or restart the computer e f you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not revealed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1
29. d to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 43 40 Chapter 10 Backing up restoring and recovering Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery M
30. e driver for the WLAN device is not properly installed For more information about troubleshooting WLANs see the website links provided in Help and Support Cannot connect to a preferred network You may not be able to connect to a preferred network because it is a security enabled WLAN You must have the security code to connect to this type of WLAN See the next section for additional information 46 Chapter 11 Troubleshooting If entering a security code is not the problem you may have a corrupted WLAN connection Many times Windows can automatically repair a corrupted WLAN connection If there is a network status icon in the notification area at the far right of the taskbar right click the icon and then click Troubleshoot problems Windows resets your network device and attempts to reconnect to one of the preferred networks If there is no network status icon in the notification area follow these steps 1 From the Start screen type c and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center 3 Select Troubleshoot problems and then select the network you want to repair Current network security codes are unavailable If you are prompted for a security code or network key or a name SSID when connecting to a WLAN the network is protected by security The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the networ
31. e is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 40 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore
32. ed image creating 43 minimized image recovery 43 N num lock key identifying 24 Oo operating specifications 53 original system recovery 43 P passwords Setup Utility BIOS 34 Windows 33 pinching touch screen gesture 18 ports Intel Wireless Display 15 Intel Wireless Music 15 USB3 0 7 power button identifying 8 power connector identifying 7 product name and number computer 9 programs updating 31 public WLAN connection 12 R re pair keyboard and mouse 50 recovery discs 40 44 HP Recovery Manager 43 media 44 options 39 refresh 42 starting 44 supported discs 40 system 43 USB flash drive 44 using HP Recovery media 40 56 Index recovery media creating 40 creating using HP Recovery Manager 40 recovery partition removing 44 recycle computer refresh computer 41 recovery 41 Windows 42 regulatory information regulatory label 9 wireless certification labels 9 remove everything and reinstall Windows 42 reset computer steps 42 restore Windows File History 41 right edge swipe 19 rotate button identifying 7 41 42 41 42 S security wireless 11 service label computer 9 setting password protection on wakeup 26 setup of WLAN 11 Setup Utility BIOS passwords 34 Setup Utility BIOS using 36 shortcut keys Windows 8 23 shutdown 27 Sleep exiting 25 initiating 25 Sleep key identifying 21 software CyberLink MediaSuite 15 Disk Defragmenter 31 software updates installing 34 sof
33. ed into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 44 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 2 3 4 Insert the HP Recovery media you created Restart the computer quickly press esc and then press f9 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Removing the HP Recovery partition 44 HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option the Windows option to remove everything and reinstall Windows or the HP Recovery Manager option So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on
34. elect models of cell phones and MP3 players even when the computer is off Audio out headphone jack Audio in microphone jack 3 G D Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled Chapter 2 Getting to know your computer Left side Component Description 1 Rotate button Rotates the orientation of the display 90 degrees 2 USB 3 0 ports 2 Connect optional USB 1 0 USB 2 0 or USB 3 0 devices and provide enhanced USB power performance for USB 3 0 devices 3 4 a Hard drive light Power connector Blinking The hard drive is being used Connects an AC adapter 5 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power Left side 7 Back Component Description 1 Stand release button Releases the display stand 2 Display stand Allows the display to be positioned at diff
35. eless certification label 9 wireless controls operating system 10 wireless light 10 wireless network WLAN connecting 12 corporate WLAN connection 12 equipment needed 11 functional range 12 public WLAN connection 12 security 11 using 11 wireless router 11 WLAN device 10 WLAN label 9 Z zooming touch screen gesture 18 Index 57
36. els the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows e Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or briefly press the power button e Hibernation Rapid Start Technology initiates Hibernation after a period of computer inactivity while the computer is in the Sleep or when the battery reaches a critical level After Hibernation is initiated press the power button to resume your work X NOTE Rapid Start Technology can be disabled in Setup Utility BIOS If you want to be able to initiate Hibernation yourself you must enable user initiated Hibernation using Power Options See Manually initiating and exiting Hibernation on page 26 Manually initiating and exiting Sleep A Toinitiate Sleep from the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings click the Power icon and then select Sleep To exit Sleep e Briefly press the power button e Press a key on the keyboard When the computer exits Sleep the power lights turn on and your work returns to the screen Initiating Sleep and Hibernation 25 ST NOTE f you have set a password to be required on wakeup you must enter your Windows password before your work
37. els only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 43 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 43 If you have not already created recovery media see Creating HP Recovery media on page 40 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 43 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 44 Restore and recovery 41 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Re
38. er You will typically be asked for the product number when working with support Locate this number before you contact support Regulatory label Provides regulatory information about the computer Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling internationally Bottom 9 3 Connecting to a network You can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers information across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each de
39. erent angles 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button down briefly to exit Hibernation CAUTION Pressing and holding down the power button will cause unsaved information to be lost If the computer has stopped responding and Windows shutdown procedures aren t working press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings from the Start screen type p In the search box type power select Settings and then select Power options 8 Chapter 2 Getting to know your computer Bottom b Component Description 1 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD Labels Identifying the labels The labels on the computer provide information you may need when you troubleshoot problems The labels are located underneath the display stand and are visible when the display stand is released e Service label Provides important information to identify your comput
40. etermining the BIOS Verslon iecore rater e RR EE e ca EE e ede 36 Downloading a BIOS update oett cioe cedet cda deed ade pa dd 37 Using HP PC Hardware Diagnostics UEFI ssseeen mme rennen 37 Downloading HP PC Hardware Diagnostics UEFI to a USB device 38 10 Backing Up restoring and recovering cc rennen ree ne iens tiennent oth eni i sun na nuns sena b sean RE Ras DR a Rada RBPnaauE 39 Creating recovery media and backups sssssssee enne eene eene enne 39 Creating HP Recovery media sse nene enne nnne nenne 40 Restore and TECOVENY m 41 Using Windows Refresh for quick and easy recovery eeeeeeeeeeeeeeeeeeeeettaeeeeeeteeeentaaeees 42 Remove everything and reinstall Windows see eee 42 Recovering using HP Recovery Manager sssssssseee eene 43 What you need to know tiia eenen areno EATE thanh tnt edens 43 Using the HP Recovery partition select models only ssssss 43 Using HP Recovery media to recover sssssssssse emen 44 Changing the computer boot order ssssssssseenennn 44 Removing the HP Recovery partition ssssssssene enne 44 11 Iroubleshoollg ceri e Ete mu Sere n EexN E Dre ks Pax Rees ur Ren SE tek een eee ee ee eR 46 Wireless connection problems sciensia a iaai aaa AE a nns 46 vii Cannot connect to
41. fresh removes any traditional applications that were not originally installed on the system at the factory Any Windows 8 apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved SP NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type n and then select Help and Support Ef NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files 5 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy s
42. hat enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network Using Intel Wireless Display and Wireless Music select models only Intel amp Wireless Display and Wireless Music allow you to transmit your computer content wirelessly to your receive display device such as HDTV monitor projector game console Blu ray player or DVR by using an optional wireless adapter purchased separately For details about using the wireless adapter see the manufacturer s instructions A Toopen Intel Wireless Display from the Start screen type w and then select Intel WiDi Ey NOTE Before using the wireless display feature be sure that your wireless device is turned on Managing your audio and video files CyberLink MediaSuite helps you manage and edit your photo and video collections A Toopen CyberLink MediaSuite from the Start screen type c and then select CyberLink MediaSuite For more information about using CyberLink MediaSuite see the software Help Using video 15 5 Navigating using the keyboard and pointing devices Your computer includes an external wireless keyboard and an external wireless mouse for easy navigation After you remove the battery tabs from the accessories they will automatically pair with the computer SF NOTE The wireless receiver is preinstalled in the dedicated USB port on the bottom of the
43. he top edge swipe or bottom edge swipe allows you to open a list of apps available on your computer 1 From the Windows Start screen gently swipe your finger from the top edge or the bottom edge of the display onto the screen 2 Tap All apps to view available apps 20 Chapter5 Navigating using the keyboard and pointing devices Using the keyboard With the keyboard you can type to select items and perform the same functions as you do by using touch gestures The keyboard also allows you to use action keys to perform specific functions xX TIP The Windows logo key 22 on the keyboard allows you to quickly return to the computer Start you to the previous screen screen from an open app or the Windows desktop Pressing the Windows logo key again will return Ey NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section eee Component Description 1 fn key Executes frequently used system functions when pressed in combination with an action key 2 am Windows logo key Returns you to the Start screen from an open app or the Windows desktop m Pressing the key again returns you to the previous screen 3 Action keys Perform common tasks 4 Windows application key Displays options for a selected object 5 Volume keys Mute or restore speaker sound and decrease or increase speaker volume incremental
44. ick your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components Using HP PC Hardware Diagnostics UEFI 37 To start HP PC Hardware Diagnostics UEFI 1 A Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive Ey NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 38 b Hard drive c BIOS Click the type of diagnostic test you want to run and then follow the
45. imple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Choose your keyboard layout 3 Select Troubleshoot from the boot options menu 4 Select Reset your PC and then follow the on screen instructions To use the Start screen 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 42 Chapter 10 Backing up restoring and recovering 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Remove everything and reinstall Windows 5 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created
46. int of sale the seller Safety warning notice AWARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents Elche ge 1 Best practices eean e teas imita tree I MI I IM UM 1 FUN NGS TOGO ms 1 More HP TeSOUICES 1 5 rere ee eren pi ese Docet s ed ea ccc edo ra Ra bud moda Rad eee ta baud s tanus ree apu 2 4 Getling to know your computat occi aee rnc tenes ette ax Pert ex KRRPIR RI IRkREPUSERRRRetdar AR Eo KROON IRR Er SS RR GR pe ERR GR 4 Finding your hardware and software information ssssssssee emnes 4 Bore rodilla 4 BerecuEenrT G M M 4 Hine TE 4 si ze cc 5 Kul 7 BACK m
47. ion from the AC adapter to the computer and the connection from the AC adapter to the AC outlet are secure Try to turn on the computer e lfthe power lights turn on the AC adapter is working properly e fthe connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information about obtaining a replacement AC power adapter Hard drive error Press the ctrl alt delete keys simultaneously Click the Power icon and then click Restart Or press and hold the power button on the computer for 5 or more seconds to turn off the computer and then press the power button to turn on the computer If Windows opens immediately back up all important information to an external hard drive Whether Windows started or not contact support Either the hard drive or the system board may need to be replaced Chapter 11 Troubleshooting Computer is not responding Use the Windows Task Manager to close any programs that are not responding 1 Press the ctri alt delete keys 2 Click Task Manager 3 Select any program that is not responding and then click End Task If closing programs does not work restart the computer 1 Press the ctri alt delete keys 2 Click the Power icon and then click Restart Or press and hold the power button on the computer for 5 or more seconds to turn off the computer and then press the power button to turn on the computer Computer shu
48. k You must have the current codes to connect to a secure network For a network connected to your personal wireless router review the router user guide for instructions on setting up the same codes on both the router and the WLAN device For a private network such as a network in an office or at a public Internet chat room contact the network administrator to obtain the codes and then enter the codes when your are prompted to do so Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security You must change the corresponding code in your computer accordingly If you are provided with a new wireless network key and SSID for a network and if you have previously connected to that network follow the steps below to reconnect to the network 1 2 3 4 From the Windows desktop click the network status icon in the notification area at the far right of the taskbar A list showing the available WLANs is displayed If you are in a hotspot where several WLANs are active several will be displayed Right click the network and then click Properties E NOTE If the network you want is not listed check with the network administrator to be sure that the router or access point is operating Click the Security tab and enter the correct wireless encryption data into the Network security key box Click OK to save these settings Cannot connect to the wireless
49. le in both software and hardware Some networks use a combination of both types e Use wireless encryption Connecting to a wireless network 11 Wireless encryption uses security settings to encrypt and decrypt information that is transmitted over the network For more information go to Help and Support From the Start screen type n and then select Help and Support Connecting to a WLAN To connect to a WLAN follow these steps 1 Be sure that the WLAN device in your computer is on 2 From the Start screen point to the far right upper or lower corner of the screen to display the charms 3 Select Settings and then click the network status icon 4 Select a WLAN from the list 5 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection E NOTE If no WLANS are listed you may be out of range of a wireless router or access point Ey NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection After the connection is made place the pointer over the network status icon in the notification area at the far right of the taskbar to verify the name a
50. ly as long as you hold down the key 6 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 7 Sleep key Initiates Sleep which saves your information in the system The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep WARNING If a critical battery level occurs while the computer is in the Sleep state the computer initiates Hibernation and the information stored is saved to the hard drive Using the keyboard 21 Using the action keys An action key performs an assigned function The icon on each of the f1 through f12 keys and the volume 5 and Sleep 7 keys illustrates the assigned function for that key A Touse an action key function press and hold the key Key Description f Allows you to view two apps simultaneously The apps are displayed side by side f2 Switches between open apps NOTE Continue to press this key until the app you want is displayed AMDO AE f3 Shows the commands available in an app 4 Shows a list of recently used apps rr f5 Plays the previous track of an audio CD or the previous section of a DVD or a
51. maintenance c eei ee eeeeee nennen NEAN EN an dann tra deba desir deant inn 31 vi Using Disk Cleanup en iiid cete dore ce du need ee Ded ca baad doe gU ua dca 31 Using Disk Defragmienter eie esee pete ge shia t ae eaae Dualo Eden deoa n dece 31 Updating programs and drivers ssssssee enne eene 31 Cleaning your computar 2 rie ebore Deere aate EE De gex ecce ER Gained 32 Cleaning prOQUCls iro eoe Ene e e ett P a tu ez od ape teer Rees 32 Cleaning procedures core radere Faden rider are cr Rer ERR Ren 32 Cleaning the display 2 eniti Lente ient Danes ba e Re nde 32 Cleaning the sides and cover sssssse 32 Cleaning the keyboard iiie iditasi iden ahud n 32 USING security measures serani eese Diet calida Ea DR ea Eee lun ase idee 33 Setting Windows passwords ssssssseeeeneeenen nennen nennen nennen nennen 33 Setting Setup Utility BIOS passwords sse 34 Using Internet security software ssssssssssssessee eene nennen nens 34 Installing software updates ssssesssseeeeneem enne nnne nnne 34 Installing Windows updates se mm nmm 34 Updating Software ERE E 35 9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI eseeeeeeeeeereee 36 starting Setup Utility BIOS rm 36 les zlisenindzilo cc 36 D
52. n images or text e Zoom in by placing two fingers together on the display and then move your fingers apart e Zoom out by placing two fingers apart on the display and then move your fingers together x Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand on the object you want to rotate Using your right hand slide your forefinger around in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock Ef NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps 18 Chapter 5 Navigating using the keyboard and pointing devices Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings e Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms Left edge swipe The left edge swipe reveals your open apps so that you can switch to them quickly e Gently swipe your finger inward from the left edge of the display to switch between apps Without lifting your finger swipe back toward the left edge to reveal all open apps Using touch screen gestures 19 Top edge swipe and bottom edge swipe T
53. nd status of the connection Ey NOTE The functional range how far the wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors 12 Chapter 3 Connecting to a network Connecting to a wired network A WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable and an RJ 45 network USB adapter To connect the network cable follow these steps 1 Plug the RJ 45 network USB adapter 1 into a USB port on the computer 2 Plug one end of the RJ 45 network cable 2 into the USB adapter 3 Plug the other end of the network cable into a network wall jack 3 or router NOTE If the network cable contains noise suppression circuitry 4 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Connecting to a wired network 13 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam enjoy and manage your mu
54. ng Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to perform actions quickly Several shortcuts will help you with Windows 8 functions Press the Windows logo key in combination with the key to perform the action For additional information on Windows 8 shortcut keys go to Help and Support From the Start Screen type h and then select Help and Support Shortcut Keys Shortcut Key Description key Returns you to the Start screen from an open app or the Windows desktop m biis LI ressing the key again returns you to the previous screen T c Opens the charms mu uH d Opens the Windows desktop m um tab Switches between open apps m NOTE Continue to press this key combination until the app you want displays alt f4 Closes an active app Using the integrated numeric keypad The computer includes an external wireless keyboard that includes a numeric keypad Using the keyboard 23 Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad Set at the factory to function
55. nnect a USB device a message displays on the Windows desktop and an icon in the notification area lets you know that the device is recognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 Save your information and close all programs associated with the device 2 From the Windows desktop click the hardware icon in the notification area at the far right of the taskbar A message Safely Remove Hardware and Eject Media displays 3 Follow the on screen instructions Using a USB device 29 Inserting and removing a memory card To insert a memory card Z CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated A sound indicates that the device has been detected To remove a memory card 1 Save your information and close all programs associated with the card 2 From the Windows desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card
56. o adjust the volume using the volume keys on the external wireless keyboard or the volume control button See Using the action keys on page 22 or Volume control on page 14 for more information Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port on your computer To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting speakers lower the volume setting 14 Chapter4 Enjoying entertainment features Connecting headphones You can connect wired headphones to the headphone jack on your computer To connect wireless headphones to your computer follow the device manufacturer s instructions Z WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices Using Beats Audio You can experience Beats Audio through the computer s four internal speakers through external speakers connected to a USB port or through Beats Audio headphones connected to the headphone jack Accessing Beats Audio Use Beats Audio Control Panel to view and manually control audio and bass settings A To open Beats Audio Control Panel from Start screen type c select Control Panel select Hardware and Sound and then select Beats Audio Control Panel Using video Your HP computer is a powerful video device t
57. of injury e Electrical and mechanical safety information Worldwide support web page To get support in your language go to http welcome hp com country us en wwcontact us html e Access to the following support options Online chat with an HP technician Email support Support telephone numbers HP service center locations Regulatory Safety and Environmental Notices To access this guide select the HP Support Assistant app on the Start screen select My computer and then select User guides Chapter 1 Starting right e Important regulatory notices Resource Contents Limited Warranty e Specific warranty information about this computer To access this guide select the HP Support Assistant app on the Start screen select My computer and then select Warranty and services or go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio
58. on is lost when the computer shuts down The Shut down command closes all open programs including the operating system and then turns off the computer Shut down the computer under any of the following conditions e When you need to access components inside the computer e When you are connecting an external hardware device to a port other than a USB or video port e When the computer will be unused and disconnected from external power for an extended period Although you can Shut down the computer with the power button the recommended procedure is to use the turn off command as follows B NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible 1 Save your work and close all open programs 2 From the Start screen point to the far right upper or lower corner of the screen to display charms and then click Settings 3 Click the Power icon and then click Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided e Press cirlt alt delete Click the Power icon in the lower right corner of the screen and then click Shut Down e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power Refreshing your software content with Intel Smart Connect Technology select models only 27 7 Man
59. plied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 3 33 A 65 W OO DC plug of external HP power supply Ey NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms E NOTE The computer operating voltage and current can be found on the system regulatory label Operating specifications PYNOTE To see the electrical ratings refer to your computer s ratings label located on the outside of the computer Factor Metric U S Operating temperature 5 C to 35 C 41 F to 95 F Storage temperature 30 C to 65 C 22 F to 149 F Operating humidity 15 to 80 26 C 15 to 80 78 F Operating altitude 0 m to 2000 m 0 ft to 6561 ft Storage altitude 0 m to 4572 m 0 ft to 15 000 ft Input power 53 13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or inst
60. ption 4 HP TrueVision HD Webcam Records video captures still photographs and provides access to video conferences and online chat by means of streaming video To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications 5 Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment 6 Speakers 2 Produce sound 7 mi Windows button Returns you to the Start screen from an open app or the Windows desktop mE NOTE Pressing the Windows button again will return you to the previous Screen The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Right side Qc Component Description 1 Volume control button Controls speaker volume Right side 5 6 Component 2 fi USB 3 0 charging powered port Cea Description Connects an optional USB device USB charging ports allow you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge s
61. r cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Using security measures A password is a group of characters that you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature Use the following tips for creating and saving passwords e Toreduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer e When creating passwords follow requirements set by the program e Change your passwords at least every three months e Anideal password is long and has letters punctuation symbols and numbers e Before you send your computer for service back up your files delete confidential files and then remove all password settings For additional information about Windows passwords such as screen saver p
62. recovery media see Creating HP Recovery media on page 40 Using HP Recovery media you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 40 e Touse the Factory Reset option you must use HP Recovery media If you have not already created recove
63. ry media see Creating HP Recovery media on page 40 e If the HP Recovery media does not work you can obtain recovery media for your system from the HP website For U S support go to http Awww hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working Restore and recovery 43 To start HP Recovery Manager from the HP Recovery partition 1 3 4 Press f11 while the computer boots or Press and hold f11 as you press the power button Choose your keyboard layout Select Troubleshoot from the boot options menu Select Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 2 3 If possible back up all personal files Insert the first HP Recovery disc you creat
64. s sssssssssseee e 23 Using the integrated numeric keypad sssssssssseenn emnes 23 6 Managing DOWOE ciuieciiccieii iic annain sic tinea sio ck nba sets Cip banc Ck Rad ber iE EPI AAE ri nanni ia aiaiai anana 25 Initiating Sleep and Hibernation sssssssseeeeeneeememenneen nemen nemen e nnne nnn 25 Intel Rapid Start Technology select models only se 25 Manually initiating and exiting Sleep eem emen 25 Manually initiating and exiting Hibernation e em 26 Setting password protection on wakeup cccccccccecceceeeeeeeeeeeeeeeenececcaeaaesaeeeeeeeeeeeeeeteeeeeees 26 HP CoolSense select models only ssssssssssssssseeeeenee nennen nennen nnn 26 Refreshing your software content with Intel Smart Connect Technology select models only 27 Shutting down turning off the computer sssssssseee nennen mener nenne 27 7 Managing and sharing informatio ssassn E sa peace 28 Using a USB devie HT 28 Connecting a USB device e itte ieu eie dese OI AAR EAA RAAEN 29 Removing a USB devIice de ipia aie Ede E eo Sela dade ter a dade vu S vengeance enna 29 Inserting and removing a memory card sssssssssseeeeene emere nnn nennen nnn 30 8 Maintaining peak DolfOFmanCB assess osi epi tes annnak Lin E ERES KPEENR VE RAMIS SK IUAP GERE EEEARPIRRE KE MI M SE EERA 31 Performing routine
65. s Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices CAUTION Do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides and cover To clean the sides and cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the keyboard WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface 32 Chapter8 Maintaining peak performance ACAUTION When cleaning the keyboard do not let liquids drip between the keys This can permanently damage internal components e Toclean and disinfect the keyboard use a soft microfibe
66. select Sound When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps L 2 3 From the Start screen type s and then select Sound Recorder Click Start Recording and speak into the microphone Save the file to your Windows desktop Open a multimedia program and play back the sound E NOTE To confirm or change the audio settings on your computer from the Start screen type c and then select Control Panel Select Hardware and Sound and then select Sound Audio problems 51 Software problems e Shut down the computer and then turn it on again e Update or reinstall the drivers See Updating programs and drivers on page 31 e X Refresh or restore your computer See Backing up restoring and recovering on page 39 52 Chapter 11 Troubleshooting 12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source sup
67. sic and download and watch movies Or to make your computer an even more powerful entertainment center connect external devices like speakers headphones or a gaming console Volume control The integrated volume control button controls speaker volume on the computer A Toincrease speaker volume press and hold the sign A To decrease speaker volume press and hold the sign Using the webcam Your computer has an integrated webcam a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world With the webcam you can stream video with your instant messaging software capture and share video and take still photos A Tostart the webcam from the Start screen type c and then select Camera For details about using the webcam go to Help and Support From the Start screen type n and then select Help and Support Using audio On your HP computer you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external speakers or headphones Adjusting the volume 1 From the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Select Settings and then click the speaker icon 3 Adjust the slider to increase or decrease the volume Ey NOTE You can als
68. ter 1 From the Start screen type disk 2 Click Settings and then select Defragment and optimize your drives Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis Updates can resolve issues and bring new features and options to your computer Go to the HP support website to download the latest versions of HP programs and drivers For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html At this location you can also register to receive automatic notifications when updates become available Performing routine maintenance 31 Cleaning your computer Cleaning products Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration For example Disposable wipes come in a variety of brand names e A Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes CAUTION Avoid the following cleaning products Strong solvents such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons which can permanently damage the surface of the computer Fibrous materials such as paper towels which can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratche
69. ts down unexpectedly e The computer might be in an exceedingly hot environment Turn it off and let it cool down e Be sure that the computer vents are not blocked and that the internal fan is running See Getting to know your computer on page 4 for the location of the computer vents Display problems The display is blank e Exit Sleep to redisplay the screen image Press the power button briefly Press a key on the keyboard Press the space bar Press the esc key e Press the power button to turn on the computer Images on the screen are too large or too small or the images are fuzzy Adjust the resolution settings 1 From the Start screen type c and then select Control Panel 2 Select Appearance and Personalization 3 Under Display select Adjust Screen Resolution 4 Adjust resolution as necessary and then click Apply Keyboard and mouse problems e Be sure that you are using the keyboard or mouse within range of the receiver e Besure that the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate it Display problems 49 e Replace the batteries in the keyboard and mouse e Remove the wireless USB receiver on the bottom of the stand and then reinsert it Re pair the keyboard and mouse to the receiver B NOTE The illustrations below may look slightly different from your keyboard and mouse y IMPORTANT During these steps place the
70. tware updating 35 speakers connecting 14 speakers identifying 5 specifications 53 stand release button identifying 8 supported discs recovery 40 system recovery 43 system restore point creating 39 restoring 41 T Touch screen gestures 18 20 edge swipe gestures 19 one finger slide 16 pinching 18 rotating 18 scrolling 17 tapping 17 Touch screen using 16 traveling with the computer 9 troubleshooting 46 audio functions 51 computer is not responding 49 computer shuts down unexpectedly 49 computer will not turn on 48 display is blank 49 hard drive error 48 images on screen problems 49 keyboard 49 mouse 49 re pair the keyboard and mouse 50 software problems 52 wireless connection 46 turning off the computer 27 U unresponsive system 27 USB 3 0 ports identifying 7 USB cable connecting 29 USB devices connecting 29 description 28 removing 29 USB hubs 28 V video 15 volume control button identifying 5 volume dial identifying 14 volume keys identifying 21 volume adjusting 14 Ww webcam identifying 4 using 14 webcam light identifying 4 Windows backup 40 File History 40 41 Refresh 41 42 reinstall 41 42 remove everything and reinstall option 42 reset 42 restoring files 41 system restore point 39 41 Windows application key identifying 21 Windows button identifying 5 Windows logo key identifying 21 Windows passwords 33 Windows updates installing 34 wired network connecting 13 wir
71. use this table Resource Setup Instructions Contents e Overview of computer setup and features Windows 8 Basics guide e Overview of using Windows 8 Help and Support From the Start screen type n and then select Help and Support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html e Abroad range of how to information and troubleshooting tips Instructional videos Go tohttp www hp com supportvideos English only e How to videos about using the features of your computer Upgrading and Servicing Guide For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact us html e Instructions for upgrading or replacing components of your computer Troubleshooting See Troubleshooting on page 46 in this guide for more information e Solutions to the following problems Wireless connection problems Power problems Display problems Keyboard and mouse problems Audio problems Software problems Safety amp Comfort Guide To access this guide select HP Support Assistant on the Start screen select My computer and then select User guides or go to http www hp com ergo e Proper workstation setup e Guidelines for posture and work habits that increase your comfort and decrease your risk
72. vice communicates directly with other devices and devices must be relatively close together For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use the Network and Sharing Center 1 From the Start screen type c and then select Control Panel 2 Select Network and Internet and the select Network and Sharing Center For more information go to Help and Support From the Start screen type h and then select Help and Support Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless router to the modem and test the Internet service Ey NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place 10 Chapter 3 Connecting to a network Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purch

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