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Western Digital My Cloud EX2

1. N a a 1 Using a screw from the bag attach a plastic tab to the top hole in the drive s side on the right if the green board is facing you 2 Attach a screw to the corresponding hole on the other side of the drive 3 Attach label 1 or 2 to the top of the drive Label 1 is on the left and label 2 is on the right when looking down on the top of the unit There are corresponding numbers on the cross brace label Inserting One or Both Drives WD MY CLOUD EX2 PERSONAL CLOUD STORAGE a USER MANUAL REPLACING A DRIVE 1 Press the indent on the top of the unit to open the door and then remove the bracket that holds the drives in 2 When looking down on the top of the unit with the front panel towards you If you are inser
2. BR O D Os Home Users Shares Cloud Access Backups Storage Apps The dashboard displays an instant overview of the status of the device s main functions and links for updating settings Create change and delete users and grant them full or limited access to particular shares Create change and delete shares folders and grant specific users full limited or no access to particular shares Set up change and remove remote cloud access to particular shares Monitor remote access status Create backups to e A USB drive e Another WD My Cloud EX2 on your local network or on a remote network e Another location on your WD My Cloud EX2 device e A Cloud backup site Select the way your WD My Cloud EX2 device stores your data Add or remove various apps that allow you to use your device more productively WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 54 USER MANUAL THE DASHBOARD AT A GLANCE Icon Name Actions Settings Configure advanced settings for your WD My Cloud EX2 TE device including e General device settings e Network configurations e SO mount options e Media options e Device utility tasks e Notification settings e Firmware update setting Viewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks Capacity The Capacity panel displa
3. WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 83 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 5 Select the RAID mode you d like to use for your WD My Cloud EX2 device Options include JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes Spanning Combination of drives in a linear fashion to create one large logical volume RAID O Data is striped across multiple hard drives enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance RAID 1 Two instantaneous copies of the data are recorded on separate hard drives so if one of them fails other s continue to read write data until the faulty hard drive is replaced 6 Select the Switch to lt RAID Mode gt check box and then click Next 7 Review the status of your hard drives and then click Next WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 84 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 8 Using the Volume slider select the amount of space you d like to dedicate to the selected RAID mode If you choose not to use the entire volume for your RAID selection you can configure the remaining disk space as Spanning by selecting the Configure the remaining disk space as Spanning check box 9 Click Next 10 Select the type of encryption you d like on the volume Note Encryption is not available for certain regions Click ia to
4. 0 0 c ee ee 109 General esee aac ed eee toh OO eae ho ee ee ee ee is a Es 109 NGUIWONK qx OS eet hat UA Sater be Eee eee ee eee ee Dae eee ee 118 MS ps eres Ween Sat id ae Sk te gee ga o eaten ae ias ee 125 HIES ue a a stu eon al cet o te es tate 125 INOMIMEC ATION S52 Sco od She Oe et aise peak eae Rw Ss eet ee 128 IPM are Updates sod oe O ADOS e AO Ae AI a 131 12 REplacind a DIIVG ena io eee awe 133 Identifying a Faulty Hard Drive 1 2 o 133 MeDIACING a DIVE isso etn bei ee Ae eet Be ad hea kena ened ie 134 RetUMING a WD DAVE nar ni A eee ee AAA A 136 13 Regulatory and Warranty Information 0 0 c0 137 Regulatory Compliance 2 s403 nananana eae Peed bones wend da 137 Warranty Information All Regions Except Australia New Zealand 138 Warranty Information Australia New Zealand ONlY o ooooooonoooo oo 139 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE i USER MANUAL PODCNOICCSS tes vara aaa aaa des o eds io Eo 141 Appendix A WD My Cloud EX2 Quick User Guide o ooooooononoono oo 141 Appendix B Joomla Setup Guide oo oocooconoon ee ees 146 Appendix C phpBB Setup Guide nnn anaana aaa eee 149 Appendix D Supported RAID ModeS 0 00 eee tees 154 Appendix E RAID Migrations seai a a a es 154 Appendix F Safe Mode Firmware Update Procedures 0000 eee eens 154 Appendix G Technical Specifications n naoa aaaea rr 156 NAEK eri RE
5. 4 In response to the confirmation message click OK The app is removed from the device and no longer displays in the user account list Updating an App Use the following steps to update an app that you ve added to your WD My Cloud EX2 device 1 On the navigation bar click Apps to display the Apps screen 2 lfthere is an update for one of the apps you ve added to your device an Updates available link displays at the top right of the screen 3 Click the Updates Available link 4 Select the app you d like to update from the list and then click Update If you d like to view the details of the update click Details Click Back to return to the Update screen WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 100 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Playing Streaming Videos Photos 4 Music Media Servers Media Storage Enabling DLNA and lunes Accessing Your Personal Cloud Using Media Players Accessing Your Personal Cloud Using Tunes Media Servers WD My Cloud EX2 is designed to serve as your home s media server It enables you to stream photos music and videos to your DLNA compatible devices and music to your iTunes compatible devices Both DLNA compatible and lunes compatible devices search for media stored in any Public share that has media serving enabled By default DLNA Media is disabled Once you enable it on the Settings gt Media Server page the media serving for the Public share
6. Creating a New Share on page 46 for instructions on how to enable media serving on a share 2 Click View Media Players This displays a list of the media players receivers on your home network Note If Media Streaming is OFF this field will not display on your screen 3 On the Media Streaming Options screen select the media device you d like to receive streaming music video or photos E On Select this option to allow DLNA media streaming to the device Off Select this option to disable DLNA media streaming to the device 4 Once your selections are made click Close Viewing DLNA Media Server Information The DLNA area displays the current version the number of music video and pictures avallable on your device and when the last update occurred Rescan Rebuild To view DLNA media server information on the Settings screen click Media in the left panel WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 104 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Rescanning Rebuilding the DLNA Database The WD My Cloud EX2 device automatically rescans and rebuilds the DLNA database however if you suspect that your database is corrupted use the following steps to either rescan or rebuild your DLNA database Important Use caution when completing this procedure Rebuilding the DLNA server database could take a considerable amount of time depending on the number and size of the files involved 1 On th
7. Clean and dust free Ona stable surface free from vibration Well ventilated with nothing blocking or covering the slots and openings on the top and bottom of the device and away from sources of heat Secluded from electromagnetic fields from electrical devices such as air conditioners radio and television receivers Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage the device drives Observe the following precautions when unpacking and installing your external storage product Do not drop or jolt the device Do not move the device while it is powered on Do not use this product as a portable device Do not remove both data drives at the same time This will cause your device to become unresponsive WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 6 USER MANUAL PRODUCT OVERVIEW Product Components Front View Power LED My Cloud Drive LEDs EX2 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 7 USER MANUAL PRODUCT OVERVIEW Back View Reset button USB ports Ethernet port Kensington Security Slot External DC In Power port Component Icon Description Ethernet port Connects the device to a local network USB 3 0 port Connects to a USB hard drive for additional storage ss Reset button Restores settings such as the administrator user name and password for the device
8. Example http wdmycloudEX2 https lt device name gt local Mac Example https wdmycloudEX2 local 2 Click Go Using IP Address 1 Enter the IP address of your WD My Cloud EX2 device in the browser s address field http lt IP Address gt You can find the IP address from your router s Ul Example http 192 168 1 22 2 Click Go Windows 8 or 8 1 1 Onthe Start page type Computer 2 Click Computer 3 inthe left pane click Network 4 Inthe right panel locate your WD My Cloud EX2 device under Storage 5 Double click the device or right click and select View device webpage from the resulting menu Windows 7 Vista 1 Click gt Computer 2 Inthe left panel select Network 3 Inthe right panel locate your WD My Cloud EX2 device under Storage 4 Double click the device or right click and select View device webpage from the resulting menu Windows XP 1 Click Start gt My Network Places 2 Locate your WD My Cloud device Double click the device or right click and select Invoke WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 50 USER MANUAL THE DASHBOARD AT A GLANCE IF you want to launch from Mac OS X Mobile Devices WD Quick View icon WD SmartWare THEN 1 Click the Safari icon B gt bookmark icon a gt Bonjour 2 Double click the WD My Cloud EX2 device on the network OS Devices 1 Open a browser 2 Inthe Address bar enter https lt device name
9. WD My Cloud EX2 Personal Cloud Storage User Manual WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at htto support wd com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at htto register wd com Accessing Online Support Visit our product support website at http support wd com and choose from these topics Downloads Download drivers software and updates for your WD product Registration Register your WD product to get the latest updates and special offers Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or answer ID Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with other WD users Onl
10. 0ccccoocccc 1 Important Safety Instructions 0 0 0 eee 1 Recording Your WD Product Information 0 0000 eee eee eas 2 2 Product OVEIWICW coca a 3 ADOUT TNE OY SUOMI a e a A EA Da dia 3 About the Online Learning Center o ooococooone eee eee 4 Package GOMES cerrara ao ds ae wh ae RA 5 Pre installation Instructions EA AA A A AAA ga 6 Handing PreCcauUtIONS sassa aro aii a E eR da eh RR ae Rl Go ane gat 6 Product COMPONEN A ela de ii oa 7 3 GeMING Slane n d da ee ee aaa E 9 Installing Drives in the Driveless Model 00 cece eee eee ees 9 Physically Connecting the Device 0 eee 11 Getting Started Using Online Setup Software 0 0 0c eee 13 Getting Started Without Online Setup Software 2 00 cc es 19 ACCESSING CONTENER he cee wen ete abhae eee eo kes 19 4 Accessing Your Cloud Remotely 00 0c cence een enennes 21 Enabling Cloud Access for the WD My Cloud EX2 Device o ooooooooo 21 Configuring Cloud Access for a USer nananana aaea 21 Mobilizing Your Files with iOS and Android Mobile Apps o o oooo o 23 5 Managing Users Groups and Shares 2 0002 eee e eens 34 ADOT USES cere gaa a at ah Roe Se we i ela nes ge ae is 34 POUT CAP OUIOS aa aes deb aaa Aude 41 ABOUT SNI ES AN AS AOS AA E AN ak 44 6 The Dashboard ata Glance 000 0ocococococanan es 50 Launching the Dashboard 0 ee eee ens 50 The Dashboard Ho
11. 1 Enter the following information on the Create Multiple Users screen and then click Next Username Prefix Enter a prefix for your user name This will be added to the Account Prefix to create the User Name Example HR Account Prefix Enter a numeric account prefix This will be added to the Username Prefix to create the User Name Example 143 Number of Users Enter the number of User accounts you d like to create The maximum number you can add displays to the right Password Enter a password for the user accounts Confirm Password Confirm the password for the user accounts WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 37 USER MANUAL MANAGING USERS GROUPS AND SHARES Overwrite Duplicate Accounts optional Select this check box to overwrite any existing duplicate accounts on your device Cancel 2 To assign a group to the new users click the check box next to a group and then click Next 3 Enter the Quota Amount or leave the values blank for unlimited space and then click Next See Quota Rules on page 40 for information about quotas 4 Your new user accounts display on screen Click Save to save them to your device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 38 USER MANUAL MANAGING USERS GROUPS AND SHARES Import Multiple Users 1 Click Download to download a txt file identifying the format you ll need to set up your user import file mport User List 2 Create and save y
12. Achap Dos AOA coda Aty Tord pariy dolar Ebc ormiertabon ohelaced covert fala ane any Gate accomeanying then License wheather points on Apoi banded hedenn on e in peed ony memory on any gihar media or in ary otter form joolecthen y the Apote Sofware aro boku mot sold fo poa bey Appia leo Agos lor uae only oer de here a the Liconsa Appi rel dape cehii l mi of the Apple Lor Heel ad rae ll fights not apretar granted to you B Asple al fn creaban may make falaba lulun upgrades or updates lo the Apolo Doema ds yar Appletree Disagree Agree 4 Select a language from the drop down menu Ei My Cloud WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 31 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 5 Read the WD Software License Agreement and then click accept the terms of the License Agreement License Agreement gt License Agreement Installation and Use of WD My Cloud Requires Acceptance Installing of the Following License Agreement tal Complete Western Digital End User License Agreement IMPORTANT READ CAREFULLY This End User License Agreement Agreement is a legal contact behwe n you einer as an individual or a single entity you and Western Digital Technologies inc WOT governing your use of ihe WOT software and related online or electronic documentaton such software and the documentation collectively referred lo herein as the Sotware YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT B
13. Backup Backs up the old database Remove Removes the old database WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 147 USER MANUAL APPENDICES Joomla 2 5 6 Installation Steps Database Configuration 1 Language Connection Settings 2 PretestaBaton check 3 License 4 Database 5 FTP Configuration 6 Configui adoa 7 Finish Steps FTP Configuration 1 Language FTP Configuration Optional Most Users Can Skip This Step Press Next to Skip 7 Predation check Brt Solis J License Qnabla FTP Lagar 4 Database Aosta daa arteria cock naa de ates cals tna ml FTP semam retin Bi yu ere ra alira on a Wirek a EE PT Password FTP fost Pa 6 Configerabon Autalind FTP Faih Veoty FTP Setings dutranced Setsngs seda E re pr eS ee he GL Ganar PU Lice 10 Complete the Database Configuration screen with the following information Site Name Enter a name for your Joomla site Your Email Enter the email address of the individual that will act as the administrator for the Joomla site Admin Username Enter the user name you ll use to log into your Joomla site Admin Password Enter the password you ll use to log into your Joomla site Confirm Admin Password Reenter the password you entered in the Admin Password field Joomla 2 5 6 Installation Maan Canhguration fire Parr Lamm ma den pupi paa Pye pe 11 Click Install Sample Data 12 Click Next WD MY CLOUD EX2 PERSONAL CLOUD ST
14. Language and Clock In this section of the General screen you can change the language that displays in the WD My Cloud EX2 device s interface and set the date and time The date and time are synchronized to the NTP Network Time Protocol server by default You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time If you are not connected to the Internet you must enter the date and time manually 1 In the Language amp Clock section view or modify the following settings Language From the drop down list select the language you d like to display on your WD My Cloud EX2 Personal Cloud Storage web pages The default language is English Time Zone From the drop down list select the time zone where your device is located NTP Service Enable or disable NTP service which automatically synchronizes your device to update the time and date A dialog box displays current NTP servers You can add another NTP server if you choose Primary Server Change the primary server used for your NTP service e To change the primary server used for your NTP service click Configure e Click Add User NTP and then enter the URL address of the new primary server e Click Save Date amp Time Displays the device date and time This information is synchronized to the NTP network time protocol server by default Time Format From the drop down list se
15. disabling 103 enabling 103 rebuilding the database 105 rescanning the database 105 viewing media server information 104 DLNA devices 108 drive replacement 133 driveless model installing drives 9 Dynamic DNS 122 E editing group settings 43 shares 47 USB backups 69 user settings 39 ElephantDrive backing up to 77 enabling a backup 75 enabling 77 Amazon S3 77 an iSCSI target 90 cloud access for a user 21 DLNA 103 ElephantDrive backup 75 SCSI SNS Client 90 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL iTunes 105 end user guide 141 Energy Saver 114 deep sleep option 114 LED option 114 Power Recovery option 114 Power Schedule option 114 Web Access Timeout option 114 energy saver settings 114 Environmental compliance China 138 F Faulty hard drive identifying 133 replacing 134 Features 3 Firmware panel 57 firmware updates 57 FTP Access 121 G general settings 109 accessing 110 Active Directory settings 117 cloud access 112 distributed file system settings 116 energy saver settings 114 language and clock settings 111 Local Master Browser 123 Mac backup option 115 Network Profile settings 118 Network Services settings 119 Network settings 118 Network Workgroup Windows 122 port forwarding 124 Recycle Bin settings 118 services settings 115 workgroup 123 Getting Started with Online Setup Software 13 without Online Setup Software 19 group quota rules 40 groups 40 about 41 adding 42
16. elephantdrive com welcome wac Use the following steps to enable a cloud backup using ElephantDrive 1 On the navigation bar click Backups to display the Backups screen 2 Click Cloud Backups if not already selected WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 75 USER MANUAL BACKING UP AND RETRIEVING FILES 3 Click ElephantDrive at the top of the screen 4 In the ElephantDrive field click the toggle button MM to turn on your ElephantDrive cloud backup 5 Click Register The Register screen displays 6 Enter the following information and then click Register Email address Enter the email address you ll use to receive information from ElephantDrive Password Enter a password for your new account Verify Password Reenter your password 7 You ve now enabled your ElephantDrive cloud backup WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 76 USER MANUAL BACKING UP AND RETRIEVING FILES Backing Up with ElephantDrive Once you ve enabled ElephantDrive use the following steps to create a cloud backup 1 e 3 On the navigation bar click Backups to display the Backups screen Click Cloud Backups if not already selected Click Elephant Drive at the top of the screen Remole Backups USB Backups gt al ElephantDrive Protect youl Infernal Backups In the Access Backups field click Login Enter the email and password you used when you registered with ElephantDrive in Step 6 on page
17. managing alerts 62 apps 97 USB backups 66 users 34 manually adding an app 99 media adding 106 media players accessing WD My Cloud EX2 107 accessing your personal cloud using 107 media types 102 other 107 WD 107 media servers about 101 overview 101 settings 103 Media settings 160 about 125 media storage about 103 Media streaming in Tunes 108 media types supported 102 Tunes 103 mobile app WD My Cloud 25 mobile apps installing 26 installing WD Photos 23 WD My Cloud EX2 23 WD Photos 23 modifying a Virtualized Volume 96 an iSCSI target 90 internal backups 74 port forwarding services 124 multiple users 37 creating 37 importing 39 N navigation icons end user 142 Network Activity panel 58 Network Profile settings 118 Network Services IPv4 Network Mode 119 IPv6 Network Mode 120 Network Services settings 119 Network settings 118 Network Workgroup Windows 122 NFS Service 121 O Online Learning Center about 4 Online Setup Software downloading and installing 13 overview DLNA 101 Tunes 103 P Package contents 5 password updating 39 phpBB Setup Guide 149 Port Forwarding 124 adding 124 deleting 124 modifying 124 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL Power Recovery 114 Power Schedule 114 Precautions 6 Pre installation requirements 6 product obtaining service 138 product components 7 product registration ii public folders mapping 20 Public share opening on Windows Vista W
18. or Mac computer and from mobile devices No monthly fees No mysterious location for your data Keep your videos music photos and files safe at home and always with you This chapter explains how to set up the WD My Cloud EX2 device for remote access and describes some of the ways you can take advantage of its many capabilities Enabling Cloud Access for the WD My Cloud EX2 Device Before you can use your WD My Cloud EX2 device remotely you have to enable it for cloud access To enable the WD My Cloud device for remote access and to check the status of Its remote connection s see Cloud Access on page 112 Configuring Cloud Access for a User Once you ve enabled cloud access on the WD My Cloud EX2 device use the following steps to give remote access capability to your device users 1 On the navigation bar click the Cloud Access icon Cl A WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 21 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 2 Inthe left pane select the user you d like to configure for cloud access Ae 1 gt A 3 In the WDMyCloud com Login for lt user name gt area click the Add Change Email Address icon EN Click this icon if you have not previously added an email address to the user account or if you need to update change the user s email address 4 Enter the user s email address This email address is used to send the user confirmation information and instructions on setting up and activating a
19. select the page from the drop down menu 5 For Auto Refresh select the frequency of the media refresh for iTunes from the drop down menu 6 Click Save to save your settings Refreshing iTunes Use the following steps to refresh the iTunes directory This allows iTunes to pick up any new media 1 On the Navigation bar click Settings and then click Media in the left panel 2 In the lunes database field click Refresh Adding Media Content to the Folders 1 Open Windows Explorer or Mac Finder G oek gt Network WDMYCLOUDEX File Edit View Tools Help Organize Metwork and Shanng Cenie View remote priners a l Network de EPSONECAFDO l Shared Music Me MININT 45HKPS9O i Shared Pictures Ae MININT SUOCICF E Shared Videos e o Windows Explorer e WOMYOLOUDER X 4 items E al iit a a EDICI a Ls All My Files AirDrop Py Applications Desktop Y Documents Mac Finder o Downloads Li Movies J Music LJ Pictures o Nme _ y DateModifed Kind SHARED gt MM Shared Musk Today 9 26 AM Folder L WDMyCloudEX2 2 Shared Pictures Today 10 37 AM o Folder C EPSON WorkForce 845 ll Shared Videos Jul 29 2013 4 15 PM Folder LES Macintosh HD Damara Meer 2 Copy your music files to the Shared Music folder 3 Follow the same process to place your videos and pictures into their respective Pictures and Video folders Note You can also access your medi
20. 1 MB 41 2013 9 15AM 5 mirrored A i de 2 06 Leave a Tender Moment 6 2 MB 4112013 0 15 AM uploaded A 2 07 AMatter of Trustmda B T MB 8 1 2013 9 16 AM E Shared Pictures A 2 08 Baby Grand m a 8 6 MB 8 1 2013 9 16 AM Shared Videos A 2 091 Go to Extremes mda 95 MB 8 1 2013 9 16 AM C Temporary tems A 2 10 We Didn t Start the Fire 102MB 82013 O17 AM FA 2 14 Leningrad maa 8 8 MB 8 1 2013 9 17 AM da 2 12 The Downeaster Alexa 6 1 MB 28112013917 AM O SmartWare fa 2 13 And 5011 Goes ma of MB 812013917 AM A 2 14 The River of Dreams mda 8 3 MB 412013 801 Requirements WD My Cloud EX2 personal cloud storage or with the most recent firmware connected to the Internet APC ora Mac computer Installing WD My Cloud Desktop Windows 1 Open a web browser For browser requirements see Web Browsers on page 6 2 Inthe address field type http wd com setup wamycloudex2 to display the Welcome to the Learning Center page CEJ Leaming Center Support cf Welcome to a cd ea the Learning nu A Center a To get your WD device up and running select a product ity Misco Lia liso WO iy ed wD tity Ciud f Ti TIE bi Cirt LEF 3 Click WD My Cloud EX2 to display the download page WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 28 USER MANUAL ACCESSING YOUR CLOUD REMOTELY ME My Cloud EX2 Get the most out of your WD My Cloud EX2 personal cloud storage 4 Download mam Setup Software Q
21. 101 Utilities On the Utilities page you can test the WD My Cloud EX2 device and get diagnostic information restore the device to factory defaults reboot or shut down the device and import or export a configuration file To access the Utilities screen click the Settings icon and then click Utilities in the left pane WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 125 USER MANUAL CONFIGURING SETTINGS System Diagnostics Run diagnostic tests if you are having problems with your device There are three types of diagnostic tests Quick Test The quick test checks the hard drives for major performance problems The result of a quick test is a pass or fail evaluation of the hard drive s condition The quick test can take several minutes to complete Full Test The full test is a more comprehensive drive diagnostic It methodically tests each and every sector of the hard drives You will be informed of the condition of the hard drive once the test is performed The full test may take hours to complete depending on the size and data configuration of the hard drives System Test The system test reviews the health of your device hardware hard drives fan system clock and device temperature er i a A Tiia a SS L M LIdganastLS i Quick Tesi Full Tes System Test i Running a Diagnostic Test 1 On the Utilities page click Quick Test Full Test or System Test A progress bar displays indicating test progres
22. 64 sending to Customer Support 64 System Restore about 126 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL U updates making on the Home Page 55 updating apps 100 USB backups creating 67 deleting 69 editing 69 managing 66 viewing details 68 USB drive connecting 66 User settings 34 viewing list of 34 user 39 user password updating 39 user settings editing 39 users about 34 adding a single 35 adding multiple 37 assigning a group to 40 assigning quotas to 40 creating multiple 37 editing settings 39 enabling cloud access 21 group quota rules 40 importing multiple 39 removing 41 updating password 39 viewing 34 Users Panel 60 Using Mac OS X Leopard Snow Leopard Lion Mountain Lion Mavericks 20 Utilities about 125 V viewing a list of shares 44 alert details 62 apps 97 DLNA Information 104 groups 41 hard disk information 87 internal backups 74 remote backups 72 the RAID mode 82 USB backup details 68 Virtualized Volume 162 connecting to a target 94 public share 20 creating 92 workgroups 119 123 modifying 96 W WAN 6 Warning changing RAID mode 83 deleting a share 48 83 modifying the device 122 mounting a USB drive 66 121 renaming the device 109 renaming the drive 109 warranty information all regions except Australia New Zea land 138 Australia New Zealand 139 WD Media Players about 107 WD My Cloud about 25 accessing contents of shares locally 48 deleting a share 48 installing mobile app 26
23. 76 Click Login In the Elephant Drive field click the New device backup wizard link Follow the steps outlined in the ElephantDrive backup wizard to create your cloud backup Enabling an Amazon S3 Cloud Backup Note Before creating your Cloud backup sign up for the Amazon S3 service at Once your Amazon S3 account is set up use the following steps to create a cloud backup E On the navigation bar click Backups to display the Backups screen 2 Click Cloud Backups if not already selected 3 Click the Amazon S3 button at the top of the screen WD MY CLOUD EX2 PERSONAL CLOUD STORAGE Mi USER MANUAL BACKING UP AND RETRIEVING FILES 4 Click Create D amazon WE servicos 6 Enter the following information supplied by Amazon S3 Region Select the region used for your cloud from the drop down menu Access Key Enter the access key supplied to you by Amazon S3 Private Key Enter the private key supplied to you by Amazon S3 Remote Path Enter the remote path for your cloud This is normally your bucket name 7 Click Next 8 Enter the following information and then click Next Type Select one of the following options e Upload Backs up your WD My Cloud EX2 data to your Amazon S3 bucket e Download Backs up your Amazon S3 bucket to your WD My Cloud EX2 device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 78 USER MANUAL BACKING UP AND RETRIEVING FILES Backup Type From the drop down menu sele
24. Backup Details 1 On the Internal Backups screen under Internal Backup Queue select the job you d like to modify and then click the Details button 2 Review the details of your Internal Backup job and then click Close WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 74 USER MANUAL BACKING UP AND RETRIEVING FILES Deleting an Internal Backup Job 1 On the Internal Backups screen under Internal Backup Queue click the Delete button a i Daal E E a ak Internal Backup Queue 2 In response to the confirmation message click OK The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list Cloud Backups A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices WD My Cloud EX2 device uses the following cloud services to create remote backups ElephantDrive ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely Amazon S3 Amazon Simple Storage Service S3 is an online file storage web service that can be used to store and retrieve any amount of data at any time from anywhere on the web Enabling ElephantDrive Cloud Backup ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely Once enabled EleohantDrive automatically syncs with your device For additional information about ElephantDrive Cloud Backups see htto home
25. Description optional Enter a brief description of the share to remind yourself of what it contains Note that share descriptions must begin with an alphanumeric value and can contain up to 256 characters Enable Recycle Bin optional The Recycle Bin contains any files deleted from the WD My Cloud EX2 device If you d like to use the Recycle Bin click the toggle button IM to ON Default is OFF Note The Recycle Bin is only available for Windows SMB files A Click Next WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 46 USER MANUAL MANAGING USERS GROUPS AND SHARES 5 Complete the following settings Enable Media Serving optional This option allows you to stream media stored in this share to other devices If you d like to Enable Media Serving click the toggle button MM The default is OFF Note The media server must be enabled for the device before you can provide media serving for a share See Enabling DLNA on page 108 for instructions on enabling media serving for the device FTP Access optional This option allows FTP access on this share If you d like to use FTP Access click the toggle button mM Note FIP access must be enabled before you can provide FTP access for a share See Network Services on page 119 for instructions on how to enable FTP access WebDAV Access Optional This option allows WebDAV access on this share If you d like to use WebDAV Access
26. My Cloud EX2 device OFF 1500 w Ill OFF ill OFF Hl FF OFF 1 Review or update the following IPv4 Network Mode By default the network mode is set to DHCP which means the WD My Cloud EX2 device automatically gets the IP address and other settings from your network Select the method of assigning the device s unique IPv4 address e Static Static IP lets you set an IP address manually You will be prompted for IP Address Subnet mask Gateway IP address and DNS Server If you don t know this information please check your router settings e DHCP DHCP Client causes the WD My Cloud EX2 device to obtain an IP address and associated settings automatically from the local DHCP server Note When configuring Static or DHCP record your Subnet mask Gateway IP address and DNS Server in a safe location for future reference This information will not be displayed once it is entered into the WD My Cloud EX2 server WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 119 USER MANUAL CONFIGURING SETTINGS IPv6 Network Mode The IPv6 format is a new IP standard that specifies the formats of packets and the addressing scheme across multiple IP networks By default this option is set to OFF Select the method of assigning the device s IPv6 address e Auto e DHCP e Static e Off Once selected complete the following fields on the associated screen and then click Save e P Address e Prefix Length e Defa
27. SETTINGS Remote Share Enter the name of the remote folder where you d like to Folder store your information or click Get Remote Share Folder and select the folder from the Select a Folder drop down list at the right of the field Workgroup Enter the name of the workgroup associated with the Active Directory server Realm Name Enter the name of the Active Directory server domain name AD Server Name Enter the Active Directory server host name 5 Click Save Recycle Bin The Recycle Bin contains any files deleted from the WD My Cloud EX2 device To clear the recycle bin for your device click Clear Note Recycle Bin is only available for SMB protocols Network The Network screen displays the device s MAC and IP addresses and allows you to set network options such as FTP access remote servers and workgroups Network Profile The Network Profile section of the Network screen displays network information for the WD My Cloud EX2 device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 118 USER MANUAL CONFIGURING SETTINGS The Network Profile section displays the following information MAC Address The Media Access Control MAC address for this device IPv4 IP Address The IP version 4 address for this device IPv6 IP Address The IP version 6 address for this device Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your WD
28. Setup Software on page 13 LEDs Front Panel Power LED The following table describes the front panel power LED behavior Color Appearance State Description Power Down Black Drive in standby sleep mode off Powering Up Blue Flashing Device is powering on or in the process of updating the firmware Power Up Blue Solid Device is in a power up on state Power Up degraded Red Flashing Device is powered up but the volume is degraded Action required Yellow Flashing A condition such as a network cable has become unplugged which requires you to act Note For non compatible drives the power LED blinks yellow during power up Front Panel Hard Drive HDD LEDs The following table describes the front panel hard drive LED behavior Function Color Appearance Function Description No drive Black Drive is not present off Drive present no Blue Solid Drive is present but there is no activity activity Active drive Blue Flashing Drive is present and showing drive activity Hard drive fault Red Flashing Drive is present but has a hard drive fault or failure Note For incompatible drives the hard drive LEDs blink red rapidly as the unit powers up WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 12 USER MANUAL GETTING STARTED Back Panel Ethernet Network LEDs The following table describes the network and activity LEDs Note Looking at the port the LED on the top left is the Activity LED and the
29. To add a user click in the lower left side of the screen 2 Enter the User Name First Name Last Name and Email address optional of the user you d like to add in the applicable fields and then click Next WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 35 USER MANUAL MANAGING USERS GROUPS AND SHARES 3 To assign a password click the toggle button MM to ON enter a password and then confirm the user s password Click Next Cancel 4 To assign a group to the new user click the check box next to a group and then click Next 5 Enter the Quota Amount or leave the values blank for unlimited space and then click Save See Quota Rules on page 40 for information on quotas Your new user account displays on the left pane of the Set Up Users screen Cancel WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 36 USER MANUAL MANAGING USERS GROUPS AND SHARES Adding Multiple Users Use the following steps to add multiple user accounts 1 To add multiple users click Add Multiple Users in the lower left side of the screen Wwe My Cloud EX Groups 2 Select how you d like to enter your users into the device and then click Next Create Multiple Users Allows you to enter users manually See Create Multiple Users on page 37 Import Users Allows you to import a list of users into the device Continue to Import Multiple Users on page 39 Creale Mulliple Users impor Users Create Multiple Users
30. and user access Note USB flash drives can be mounted as a share however they are not editable Viewing a List of Shares Click the Shares icon on the navigation bar to display a list of shares on the WD My Cloud EX2 device For each share name the description media serving and public access status display Use the following steps to view a list of shares WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 44 USER MANUAL MANAGING USERS GROUPS AND SHARES 1 On the navigation bar click Shares to display the About Shares page WD A Set Up Shares oO SmartiWare O lmeMachneBaciup Note Only private shares can be edited Public shares always have read write access and are therefore grayed out WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 45 USER MANUAL Creating a New Share MANAGING USERS GROUPS AND SHARES You can create a share and designate it as public or private For example if the share contains financial information you may want to make the share private Or if there are photos you would like a friend to see you can make the share public to that friend 1 Click the Shares icon on the navigation bar to display the About Shares screen 2 Click the Add a Share con Eaa 3 Complete the following settings Volume Select the volume from the drop down menu Share Name Assign a name to the share Names must be case sensitive and contain 1 32 alphanumeric characters but no spaces Share
31. click the toggle button m Note WebDAV access must be enabled before you can provide FTP access for a share See Network Services on page 119 for instructions on how to enable WebDAV access Editing Share Settings 1 On the Set Up Shares screen select the share you d like to edit The Share Profile panel displays 2 Modify the required and optional settings as desired Making a Share Private If you decide there is a reason to limit access to a public share convert it to a private share WD MY CLOUD EX2 PERSONAL CLOUD STORAGE A7 USER MANUAL MANAGING USERS GROUPS AND SHARES 1 On the Set Up Shares screen select the share 2 Switch the Public Access button to OFF 3 For each user listed in the User Access section select the level of access by clicking the appropriate icon for the share read write BEN read only EJ or no access BES Deleting a Share WARNING Deleting a share erases all files and folders on the share 1 Select the share in the list of shares on the About Shares page 2 Click the Delete Share icon Ma 3 In response to the confirmation message click OK Accessing the Contents of a Share Locally Note For information on accessing the contents of a share remotely see Accessing Your Cloud Remotely on page 21 Several options are available for opening a WD My Cloud EX2 share For a private share the user must have Auser name and password assigned to the share nam
32. file transfer will interrupt the file transfer process WebDAV Service Web Distributed Authoring and Versioning WebDAV Select this option to enable WebDAV service for your network e To enable disable WebDAV Service click the toggle button IM Note In order to connect to the WebDAV service use the following IP address http lt server ip address gt 8080 Public LLTD Link Layer Topology Discovery protocol Select this option to enable LLTD on your network for enhanced network discovery and diagnostics on Microsoft Windows machines e To enable disable LLTD click the toggle button MM WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 121 USER MANUAL CONFIGURING SETTINGS SNMP Simple Network Management Protocol Select this option to manage devices over IP networks e To enable disable SNMP click the toggle button MM Note See the WD Tech Support Downloads page at http support wd com to download the MIB configuration file SSH Dynamic DNS Secured Shell protocol Select this option to securely access your personal cloud and perform command line operations via the Secured Shell SSH protocol SSH is disabled by default e To enable disable SSH click the toggle button MM WARNING Please note that modifying or attempting to modify this device outside the normal operation of the product voids your WD warranty Note The SSH login User Name is sshd Select this option to host a server Web FTP Game serv
33. is established This option is required if you re using Windows XP Note By default the WD My Cloud EX2 device automatically establishes a direct connection between your mobile devices and router WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 112 USER MANUAL CONFIGURING SETTINGS 4 Select a connection type Auto Click Auto Manual Click Manual and then enter the External Port 1 HTTP and External Port 2 HTTPS numbers Win XP Click Win XP 5 Click Save 6 Inthe Dashboard Cloud Access field click the toggle button IM to turn on access to the dashboard from the cloud remotely Note Selecting this option allows you to perform administrator functions remotely Review the information on the screen and then enter and reenter a password for your administrator account Click Save Cancel Ifyour administrator account already has a password associated with It review the Dashboard Cloud Access screen and then click Save GQ Dashboard Cloud Access Cancel Note If you set your Cloud Setting to Manual you will have to access your device remotely using the ports you selected during the manual cloud setup Example If you set up your manual HTTP port as 5040 you d use the following address to access your device http lt Device IP Address gt 5040 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 113 USER MANUAL Energy Saver CONFIGURING SETTINGS The Energy Saver fields allow you to reduce the energy
34. not already selected 2 Click Create to display the Create Volume Virtualization screen 3 Inthe Device IP field enter the IP address of the device where the iSCSI target resides and then click Next WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 92 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 4 Select an iSCSI target from the retrieved list and then click Next 5 To add authentication to the target click the toggle button IM to ON enter a User Name and Password and then click Next Disabled authentication is the default To keep the default ensure that the Authentication field is OFF and then click Next 6 Select a LUN Local Unit Number from the list and then click Next 7 Enter a name for the share folder and then click Next Cancel WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 93 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 8 Review the Volume Virtualization summary to ensure that your settings are correct and then click Save A virtual volume is created Connecting a Virtualized Volume to a Target Use the following steps to connect a virtualized volume to a target on your device 1 On the Storage page click Volume Virtualization if not already selected 2 Click Details next to the virtual volume you d like to connect WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 94 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 3 Click Connect Once connected to the target the syste
35. on page 11 use the following steps to access the contents of your device If your operating systems Is Windows 8 or 8 1 Windows XP Vista Windows 7 Mac OS X Snow Leopard Lion Mountain Lion Mavericks On the Windows 8 Start page tyoe Computer Click Computer In the left pane click Network Double click WDMYCloudEX2 and locate the device s Public folder Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer Click or Start gt Computer gt Network gt WDMYCloudEX2 and if required enter your network router credentials The device s Public and private folders shares display Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer In a Finder window click WDMyCloudEX2 under the shared items in the side bar If presented with an authorization page select Guest and then click Connect to display the Public share Double click the Public folder to display the subfolders Shared Music Shared Pictures Shared Videos and Software You can now drag and drop files into the shared folders using Finder If you want to create a shared drive icon permanently on your desktop create an alias Following are t
36. on your WD My Cloud EX2 device 1 In the Scan Disk area select the volume you d like to scan from the drop down menu 2 Click Scan Disk 3 Review the confirmation message and then click OK Your WD My Cloud EX2 is scanned for disk errors Format Disk The Format Disk area allows you to format your device s hard disks Format Disk Formal Disk WARNING The Format Disk option erases all of the user data and shares permanently retaining default shares Data recovery programs cannot be used to restore data all user data and shares are permanently deleted Formatting your disk will take several hours to complete Formatting Your Disk Use the following steps to format the disks on your WD My Cloud EX2 device 1 In the Format Disk area select the volume you d like to format from the drop down menu 2 Click Format Disk 3 Review the confirmation message select the check box and then click OK Your WD My Cloud EX2 is formatted Notifications The WD My Cloud EX2 device provides notifications about various events such as firmware updates the success of firmware installations and system shutdowns Notifications display in the Alert area at the top of the screen and are also available by email depending on how your device is configured for additional information on Alerts see Managing Alerts on page 62 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 128 USER MANUAL CONFIGURING SETTINGS The Notificati
37. one on the top right is the Link LED State LED Appearance State Description Link down Link Off Cable or device is not plugged in or other end of link is not operational Link up 10 100 Link Yellow Cable is plugged in and both ends of the connection link have successfully established communications 10 100 network connection Link up 10 100 Link Green Cable is plugged in and both ends of the 1000 connection link have successfully established communications 10 100 1000 network connection Link idle Activity Solid Active communication is not in progress Link busy Activity Green Blinks Active communication Is in progress Getting Started Using Online Setup Software The online setup software walks you through the steps necessary to easily connect your device to your home or small office network Use the following steps to download and run the online setup software discover the device and get started using your device The online setup software is available from WD s Online Learning Center at htto wd com setup wamycloudex2 Downloading and Installing the Online Setup Software After connecting your device 1 Open a web browser For browser requirements see Web Browsers on page 6 2 Inthe address field type http wd com setup wdmycloudex2 to display the Welcome to the Learning Center page ca Leaming Center Welcome to l DS ne the Learning Center To get your WD device up and Tre Oe runn
38. only For consumers purchasing products in Australia and New Zealand please refer to this warranty information Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act This warranty identifies WD s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties No other warranties either express or implied by law including but not limited to those contained in the Sale of Goods Act are made with respect to the Product If you purchased your Product in New Zealand for the purposes of a business you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure What constitutes a major failure is set out in the Australian Consumer Law Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specifications The term of your warranty Is 2 years in Australia and New Zealand unl
39. opportunity to address it before returning this Product Most technical support questions can be answered through our knowledge base or email support service at http support wd com If the answer is not available or if you prefer please contact WD at the applicable telephone number shown in the front of this document If you wish to make a claim you should initially contact the dealer from whom you originally purchased the Product If you are unable to contact the dealer from whom you originally purchased the Product please visit our product support Web site at htto support wad com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided with your RMA number If following receipt of a qualifying claim under this warranty WD or the dealer from whom you originally purchased the Product determines that your claim is valid WD or such dealer shall at its discretion either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you You are responsible for any expenses associated with a claim under this warranty The benefits pr
40. password for cloud access 5 Click Save 6 If you have entered an email address this icon is greyed out Add an email address and then return to this link to send cloud access information To generate an activation code for a user s mobile device s Important Codes are valid for 48 hours from the time of the request and can be used only once 1 On the bottom of the screen click Get Code You ll need to generate one code for each device you want to activate A dialog box displays the user s activation code and its expiration date and time Note Make sure to write down the access codes you generate 2 Click OK Once you use the code s the Configure Access page displays the cloud devices to which the user now has access along with the activation code used WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 22 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Mobilizing Your Files with iOS and Android Mobile Apps The WD My Cloud and WD Photos mobile apps and WD My Cloud desktop app allow you to access all the content on your personal cloud from any device WD Photos Mobile App Important WD Photos enables you to view photos in jpg format only Turn your mobile device into the ultimate photo album View all the photos stored on your personal cloud with your smartphone or tablet Or take a photo or video clip and instantly upload it from your gallery directly to your WD My Cloud EX2 device with ease WD Photos is compatible with
41. required to run your WD My Cloud EX2 device Use the following information to configure the energy saving options on your WD My Cloud EX2 device View or change the following settings Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity Drive Sleep is enabled to sleep after approximately 10 minutes by default e To enable disable Drive Sleep click the toggle button LED Enabling this function allows the device LEDs to go into standby mode to save power LED is enabled by default e To enable disable LED click the toggle button MM Power Recovery Automatically restarts your device from a previously unexpected shutdown due to power failure Power Recovery is enabled by default Note f you disable this feature your device will not automatically power on after an unexpected shutdown e To enable disable Power Recovery click the toggle button IM Power Schedule The Power Schedule allows you to schedule shutdowns for your WD My Cloud EX2 device 1 To enable Power Schedule click the toggle button mM 2 Click Configure 3 Use the slider bar to configure the start and stop times for your device Click to shut down the device for 24 hours 5 Click Save Note You can use WD Quick View to wake up the system For information and to download this app go to WD s online Learning Center Web Access Automati
42. that have the Media Serving setting enabled including the Public share by default WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 101 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Media Types Supported Audio files Video files Image Files BMP JPEG PNG TIF Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 102 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Media Types Supported by Tunes Note iTunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on lunes supported versions The lunes Media Server supports the following file extensions FLAC M4A MP3 MP4A and WAV Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported Media Storage You can access and store media content on the WD My Cloud EX2 device by means of network shares Shares similar to folders or directories are areas set up to organize media and access them from your network Shares can be shared with everyone public or with selected users on your network private The device comes pre configured with the Public network share which contains the following folders for media storage e Shared Music Stores music files you want to share with other users
43. the drives on your device the status of each drive and the amount of space on that drive Note Ifa drive is unsuitable the status is not compatible Viewing Hard Drive Information Use the following steps to view status of the disks on your WD My Cloud EX2 device 1 On the Storage page click Disk Status if not already selected 2 Select Drive lt drive gt next to the disk for which you d like to view information 3 Review the hard drive information and then click Close WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 87 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 The Hard Drive Information screen displays the following data Vendor The vendor from whom the hard drive was obtained Model The model number of the hard drive selected Serial Number The serial number of the hard drive selected Capacity The capacity of the hard drive selected Firmware Version The current firmware version used on the drive selected SCSI Storage Internet SCSI iSCSI is an industry standard developed to enable transmission of iSCSI block storage commands and data over an existing IP network by using the TCP IP protocol The encapsulated SCSI commands and data can be transmitted over a local area network LAN or a wide area network WAN As with traditional SCSI an iSCSI storage solution requires at least one initiator residing on the client computer and at least one target residing on the storage serve
44. 11 Continue to Physically Connecting the Device on page 11 Physically Connecting the Device Follow the steps below to connect the WD My Cloud EX2 Personal Cloud Storage device to a home or small office network Important To avoid overheating make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device In the event of overheating the device will perform a safe shutdown interrupting all processes currently being performed If this occurs data may be lost Important We recommend that you use the enclosed Ethernet cable for best performance 1 Using the provided Ethernet cable connect one end of the Ethernet cable to the Ethernet port located on the back of the device 2 Connect the other end of the Ethernet cable directly into a router or network switch port Connect one end of the power adapter into the power supply socket on the back of the device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 11 USER MANUAL GETTING STARTED 4 Plug the other end of the power adapter into a power outlet The unit powers up automatically Important Wait for the WD My Cloud EX2 device to finish powering up approximately three minutes before configuring it You will know it is ready when the power LED stops flashing and turns blue 5 When the power LED on your device turns a solid blue continue to Getting Started Using Online
45. A a la PANA ee 158 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE lil USER MANUAL IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety Improper use can result in electric shock or fire hazard The safeguards incorporated into this unit will protect you if you observe the following procedures for installation use and servicing Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near any liquids Do not place this product on an unstable surface The product may fall causing serious damage to the product Do not drop the product Do not block the slots and openings on the top and bottom of the chassis to ensure proper ventilation and reliable operation of the product and to protect it from overheating these openings must not be blocked or covered Making sure the drive is standing upright also helps prevent overheating Operate this product only from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cor
46. B TB my iles 6 Click Next The Create iSCSI Target screen displays None CHAP 7 f you d like to assign security for your target a Click CHAP b Enter an existing User Name and Password and then confirm the Password 8 Click Save Your new iSCSI target is created and displays in the iSCSI Target List WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 89 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 Enabling Disabling an iSCSI Target Use the following steps to enable or disable an iSCSI target Enabling an iSCSI Target 1 On the Storage page click iSCSI 2 Under iSCSI Target list click Details next to the target you d like to enable 3 Click Enable The selected target is now enabled Disabling an iSCSI Target 1 On the Storage page click iSCSI 2 Under iSCSI Target list click Details next to the target you d like to disable 3 Click Disable The selected target is now disabled Modifying an iSCSI Target Use the following steps to modify an iSCSI target 1 On the Storage page click iSCSI 2 Under iSCSI Target list click Details next to the target you d like to modify 3 Make all of your necessary changes and then click Save Deleting an iSCSI Target Use the following steps to delete an iSCSI target 1 On the Storage page click iSCSI 2 Under iSCSI Target list click Details next to the target you d like to delete 3 Ensure that this is the target you want to delete and then click D
47. CERANCLCOETH CORE PIA AP TLES AER LO WRLC AANSE REED lali CEMPHW EG BIR SARS CHE CIEL UE FRU ee LT FS VCCI B Environmental Compliance China RRA PBB S REXABK PBDE O ERITREA Tn SARS ARS SJ T 11363 2006 MIER ERE A Riza X RATES MIRRA SJ T 11363 2006 4136 Warranty Information All Regions Except Australia New Zealand Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support Web site at http support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wd com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession Li
48. Cloud EX2 device 1 To view the installed apps click the arrow in the lower right of the panel to display WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 61 USER MANUAL THE DASHBOARD AT A GLANCE Note To install an app see Managing Apps on WD My Cloud EX2 on page 97 2 To return to the Home page click Close Managing Alerts Alerts display system messages containing pertinent information about the status of your WD My Cloud EX2 device There are three types of alerts that appear on the on the upper right of the dashboard Informational Informational alerts keep you updated on non vital system information Example Reboot Required Warning Warnings present a condition that might cause a problem in A the future Example Network Disconnected Critical This alert presents an error or problem that has occurred C usually a system failure Example Fan Not Working Viewing Alert Details 1 On the dashboard click the Alert icon A in the upper right corner 2 Select the arrow M next to the alert you d like to view from the Alert list or click View All to review details for all of your alerts WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 62 USER MANUAL THE DASHBOARD AT A GLANCE When an alert occurs the alert message displays the Alert icon and window within the dashboard To close the alerts message click Close Q D Factory Restore Succeeded Dismissing an Alert 1 On the dashboard click the Alert icon B
49. ER MANUAL CONFIGURING SETTINGS Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud EX2 firmware automatically or to manually check for an update file The current version number and the date of last update of the firmware also display on this screen Auto Update Auto Update allows you to schedule your WD My Cloud EX2 device to conveniently check for available software updates and install them automatically This is the easiest way of ensuring the WD My Cloud EX2 firmware is current Note After a firmware update installs the WD My Cloud EX2 device reboots Since a reboot affects users ability to access the cloud schedule the updates to occur at times when the likelihood of users accessing the cloud are minimal Note If you enable Auto Update you are asked to manually reboot your system when the update is completed Updating Firmware Automatically 1 To enable Auto Update click the toggle button W to ON 2 Inthe Update Schedule field from the drop down lists specify the frequency e g daily and the time at which the device should look for an update on the WD website 3 Click Save Once saved your device will check for firmware updates at the specified time and day If an update is available it will automatically install and prompt you for a reboot WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 131 USER MANUAL CONFIGURING SETTINGS Avallable Updates You can check fo
50. G in the upper right corner 2 Select the delete icon next to the alert you d like to dismiss To dismiss all alerts click View All and then Dismiss All ra i System is in standby mode i Factory Restore Succeeded Dismiss All Obtaining Customer Support To open the Support page 1 Click the Help icon EA on any page to display the Help menu 2 Click Support to display the following page A WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 63 USER MANUAL THE DASHBOARD AT A GLANCE If a problem occurs with the WD My Cloud EX2 device WD Technical Support will need information about your device to troubleshoot and determine the best solution There are two ways to get your device info and request support Runa system report and send it to WD automatically Create a system report manually and send it to WD Requesting Automatic Support In the Request Automated Customer Support section 1 Click the Privacy Policy link to review WD s privacy policy 2 Click the Attach my device s diagnostic report and request support check box 3 Click the Request Support button Creating and Saving a System Report In the Create and Save System Report section 1 Click Create and Save This saves the file to your computer 2 If desired email the report to WD Technical Support Obtaining Other Support In the Support Resources section are links to additional resources o obtain the most recently updated user manual
51. How To s t 4 j Software Downloads Leom how lo gel your WD dive up and running Download took and apps 10 optrnizy your personal Cloud expenence Start Learning Go to Downloads absoautety 75 A Inthe Software Downloads area click Go to Downloads 5 Inthe WD My Cloud for desktop area click Download The setup software downloads to your computer E Learing Center Downloads Download software to maximize your personal cloud experience and manage your media and drive E Setup Software hy WD SmartWare 9 WD Quick View Sao to tey rou tet A WS DIA A Made Tis ta MASTER ws Dre manage mart tool ter proa ets ron ML Swe sr one ear as tactut A ms Bet sored Perey Met cr rara Laan lora C Dowmoss See Datus O wy My Cloud CZJ Sync Sees tr es DTPA PGN u play ane Gate we NES pou O Mas b gt raras eds of Kote demas A hore y Pero parla on Tepe oreu 6 Access your downloaded files and then double click wdmycloud exe Windows or wdmycloud dmg MAC WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 29 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 7 Select a language from the drop down menu and then click OK 8 Read the WD License Agreement and then click I accept the terms of the License Agreement wo My Cloud License Agreement gt License Agreement Installation and Use of WO My Cloud Requires Acceptance of the nstalling Followeing License Agqneenvent neta Complot i Western Digital End User L
52. LOUD EX2 PERSONAL CLOUD STORAGE 3 USER MANUAL PRODUCT OVERVIEW Powerful apps to customize your NAS Including aMule Icecast Joomla phoBB pheMyAdmin Transmission SqueezeCenter and more For the most recent apps available visit wd com setup mycloudex2apps Advanced serving options Integrated file server FTP server backup server and P2P torrent download server Stream media to your connected devices Stream videos and photos to connected TVs media players gaming consoles and other DLNA UPnP devices Features a Twonky 7 2 and a DLNA certified 1 5 media server And with a built in Tunes server you can easily stream your music collection Back up your way Protect your data via remote backup to another My Cloud EX2 or My Cloud EX4 integrated cloud backup or local LAN WAN backup PC users WD SmartWare M Pro offers options for how when and where you back up your files for up to ten computers Mac users utilize all the features of Apple Time Machine backup software to protect your data Expand your capacity Simply attach a compatible USB hard drive directly to My Cloud EX2 to expand your storage capacity Two USB 3 0 expansion ports are provided Integrated energy saving features Save energy with disk spin down and scheduled power on off Your own personal cloud Unlike public clouds My Cloud EX2 allows you to keep all your content in one safe place on your home or office network instead of a remote
53. Leopard Browsers e Internet Explorer 8 0 or higher on supported Windows computers e Safari 6 0 or higher on supported Mac computers e Firefox 21 or higher on supported Windows and Mac computers e Google Chrome 27 or higher on supported Windows and Mac computers 3 90 in 99 06 mm 6 10 in 154 94 mm 6 75 in 171 45 mm 1 8 Ibs 3 4 Ibs 4 6 Ibs 5 0 Ibs 0 8 kg 1 6 kg 2 1 kg 2 3 Kg NN STO TS Input voltage 100V to 240V AC Input frequency 50 to 60 Hz DC output Output voltage 12 VDC 3A Power supply 36W Temperature Operating temperature 5 C to 35 C 41 F to 95 F Non operating temperature 20 C to 65 C 4 F to 149 F RoHs compliant Yes WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 156 USER MANUAL APPENDICES WD MY CLOUD EX2 PERSONAL CLOUD STORAGE hey USER MANUAL Index A about apps 97 backups 66 disk status 86 DLNA 108 internal backups 73 ISCSI 88 media servers 101 shares 44 WD Media Players 107 WD My Cloud 25 WD Photos 23 accessing dashboard 51 general settings 110 online support ii personal cloud using media players 107 personal cloud with iTunes 108 WD My Cloud Desktop 33 Accessories 5 Active Directory settings 117 adding a single user 35 apps 98 groups 42 media content to a folder 106 multiple users 37 Port Forwarding Services 124 AFP Services 121 alert details 62 alerts icons 62 Amazon S3 77 apps about 97 adding 98 deleting 100 managing 97 manually adding 99
54. ORAGE 148 USER MANUAL APPENDICES 13 Review the information on the screen and then click Remove installation folder Joomla 2 5 6 Installation Finish Congratulations Joomla is now instalbed PLEASE REMEMBER TO COMPLETELY Mec HE INSTALLATION FOLDER You wil not be able to proceed beyond ths point until the installation directory has been removed The s a security feature of Joonmiai Ramo irelailation folder Administration Login Details Liers beibe Jeena ii poro ir large t Uber jour omu tite fon limiar pac 14 Atthetop of this page click Site Your Joomla site has been created and installed on your WD My Cloud EX2 device Appendix C phpBB Setup Guide ohpBB is a popular Internet forum package written in the PHP scripting language You can use phpBB to create your own customized forum that can be accessed and commented on from any Internet connection phpBB is one of the many apps available for use from your WD My Cloud EX2 device Provided in this section are the steps you ll need to set up phpBB Requirements MySQL database setting Up phpBB 1 Add the phpBB app to your WD My Cloud EX2 device see Adding an App on page 98 2 On the App screen click phpBB in the left pane 3 Inthe Configuration URL field click the configuration URL link The phpBB Installation page displays WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 149 USER MANUAL APPENDICES 4 Review the phpBB introduct
55. RAID O mode provides disk striping across all drives in the RAID drive group RAID O does not provide data redundancy but does provide the best performance of any RAID levels RAID O breaks up data into smaller segments and stripes the data segments across each drive in the drive group RAID 1 In RAID 1 mode the RAID controller duplicates all data from one drive to a second drive in the drive group RAID 1 provides complete data redundancy but cuts the required storage capacity in half Viewing the Current RAID Mode Use the following steps to view the RAID mode currently being used on your device 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected 3 Inthe RAID Profile the following information displays RAID Health Auto Rebuild status RAID Volume WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 82 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 Changing the RAID Mode Use the following steps to change the current RAID mode on your WD My Cloud EX2 device WARNING Changes made to your RAID Mode will delete all of your data and your user settings See Saving a Configuration File on page 127 for information on saving your user settings 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected 3 Click Change RAID Mode at the bottom of the screen RAID 4 Review the Warning message and then click OK
56. Suite 100 Irvine California 92612 U S A 4779 705119 A00 Jan 2014 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 164 USER MANUAL
57. T FAT32 NITES read and write capability HFS J Linux Ext2 Ext3 Ext4 XFS WARNING Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 66 USER MANUAL Creating a USB Backup BACKING UP AND RETRIEVING FILES Use the following steps to back up your data on your WD My Cloud EX2 to or from a USB device 1 On the navigation bar click Backups to display the Backups screen 2 Click USB Backups if not already selected 3 Complete the following fields to create a USB backup job Job Name Enter a Job Name for your backup Direction Indicate the direction of your backup from the drop down menu Options include e USB to NAS Backs up the data on your USB device to the WD My Cloud EX2 device e NAS to USB Backs up the data on your WD My Cloud EX2 device to a USB device Source Folder Click Browse and select the folder you d like to back up Destination Folder Click Browse and select the destination folder for your backup 4 Click Create This creates the backup job for the requested backup WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 67 USER MANUAL BACKING UP AND RETRIEVING FILES 5 Inthe USB Backup Jobs area click the arrow to begin your backup tC Ci a Le lal USB Backup Jobs Viewing the Details of a USB Backup Job 1 On the USB Backups screen under USB Backu
58. WD My Cloud Desktop about 27 accessing 33 launching 32 Mac installation 31 Windows installation 28 WD My Cloud EX2 Dashboard end user 142 Home page end user 143 logging in end user 141 managing users 34 media server settings 103 mobile apps 23 quick user guide 141 system report 64 user settings 34 WD Photos about 23 installing 23 WD service and support ii WD Technical Support contacting ii WD s Online Learning Center 13 Web Access Timeout 114 Web browser compatibility 6 WebDAV Service 121 Windows mapping a public folder 20 Windows Vista Windows 7 Windows 8 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL 163 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book My Passport and WD TV are registered trademarks in the U S and other countries and WD My Cloud WD Red WD SmartWare WD GreenPower WD Photos and WD TV Live are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies O 2014 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive
59. X AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO A EXTERNAL CAUSES INCLUDING WITHOUT LIMITATION MISHANDLING EXPOSURE TO HEAT COLD AND HUMIDITY AND POWER FAILURES OR B INTERNAL FAULTS SUCH FAILURES CAN RESULT IN THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS CORRUPTION DELETION OR ALTERATION YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD In Australia if the Product is not of a kind ordinarily acquired for personal domestic or household use or consumption provided it is fair and reasonable to do so WD limits its liability to replacement of the Product or supply of equivalent or better Product WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 139 USER MANUAL REGULATORY AND WARRANTY INFORMATION This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer This warranty is WD s sole manufacturer s warranty and is applicable only to Products sold as new Obtaining Service WD values your business and always attempts to provide you the very best of service Should you encounter any problem please give us an
60. X2 on your local network or on a remote network e A Cloud backup site 295 Viewing the Home Page The Home is your gateway to the WD My Cloud EX2 device From this page you can find The capacity of the device Quick status and links to download information Links to desktop and mobile apps Built in apps to make your device more productive Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud EX2 device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 143 USER MANUAL APPENDICES 1 To see detailed information click the arrow in the lower right to display the current usage of the drive s capacity 2 To return to the Home page click Close Quick Status The Quick Status area displays the total number of FTP HTTP and P2P downloads performed Cloud Access Links The Cloud Access Links allow you to access the software necessary to gain access to the WD My Cloude EX2 device from your desktop and mobile apps Downloads and Apps Information The Downloads and Applications area displays information on the number of downloads and apps avallable on your device To access the page associated with each download and applications page click the plus sign EA WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 144 USER MANUAL APPENDICES Downloads The Downloads page allows you to download files using the following methods HTTP Hypertext Transfer Protocol FTP File Transfe
61. Y INSTALLING ACTIVATING COPYING OR OTHERWISE USING THE SOFTWARE IE YONI NOT AGREE Mi MYT METAI lLaccept the larma of the License Agreement s ldo NOT boone the terra of the License Agreement InctallAnywhere Cancel 6 Click Install The installation begins 7 Once the installation is complete click Done to close the WD My Cloud installer WD My Cloud Install Complete Y License Agreement WD My Cloud has been successfully installed to Y installing Applications WD My Cloud gt install Complete Click Done to exit the installer InstalAnywhere Launching the WD My Cloud Desktop App Once you ve installed the WD My Cloud Desktop app use the following steps to access your WD My Cloud EX2 media files IF you want to launch from THEN Desktop Icon Double click the WD My Cloud Desktop icon Windows 8 or 8 1 1 On the Start page type WD My Cloud 2 Click WD My Cloud Windows 7 Vista XP 1 Click or Start gt All Programs 2 Inthe left panel select WD My Cloud gt WD My Cloud Mac OS X 1 Click Finder gt Applications 2 Select WD My Cloud gt WD My Cloud WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 32 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Using the WD My Cloud Desktop App Use the following steps to use the WD My Cloud Desktop app 1 Select your WD My Cloud EX2 device Choose Your Device Deices Found in Four Network Wie If requested enter your WD My Cloud EX2 d
62. a Connects the device to an AC adapter and the power outlet Kensington For device security the device is equipped with a security slot that security slot supports a standard Kensington security cable Visit htto www kensington com for more information WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 8 USER MANUAL GETTING STARTED Getting Started Installing Drives in the Driveless Model Physically Connecting the Device Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content It s easy to set up the WD My Cloud EX2 Personal Cloud Storage device all you have to do is unpack your device connect It and wait for the Power LED on the front of your device to turn a solid blue Then download and run the quick setup software available at http www wad con setup Note For information about safely shutting down and disconnecting the device see Utilities on page 125 Installing Drives in the Driveless Model Important Following are instructions for installing drives in WD My Cloud EX2 models that come without drives You may use a drive made by WD or one made by another company For a list of compatible drives go to wd com mycloudex2 Important Make sure the device is not connected to power or to the network Important To avoid electrostatic discharge ESD problems ground yourself by touching metal before handling the device Note For further instructions on
63. a files using WD My Cloud Desktop app see WD My Cloud for Desktop App on page 27 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 106 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Accessing Your Personal Cloud Using Media Players Now that you have copied your files to one of the Shared folders you can use a variety of media players to stream media The following types are supported WD TV Live Media Players Windows Media Player 11 comes with Windows Vista Windows Media Player 12 comes with Windows 7 and Windows 8 Xbox 360 PlayStation 3 Other media players BluRay Players Network Connected TVs Digital Picture Frames Network Music Player DLNA Devices Note For specific information on using and updating the media player go to the appropriate support site WD Media Players You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the WD My Cloud EX2 device For details on using a WD Media Player to access files on your device see Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide Other Media Players Following are general steps for setting up devices such as digital picture frames Blu Ray players network connected IVs and digital media adapters 1 Make sure that your WD My Cloud EX2 device is connected to your home s local network and is powered on 2 Follow the user instru
64. ackup Job 1 On the Remote Backup screen under Remote Backup Jobs click the Details button Bl next to the job you d like to view Remote Backup Jobs 2 Recovering a Remote Backup Use the following steps to recover the data you saved on your remote server This process recovers the data you saved on the remote server to your local server 1 Onthe Remote Backup screen under Remote Backup Jobs click the Recover button E next to the job you d like to view Remote Backup Jobs 2 On the Recover screen click OK Your data recovery begins Favela a e Covel Cancel WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 72 USER MANUAL BACKING UP AND RETRIEVING FILES Deleting a Remote Backup 1 Onthe Remote Backup screen under Remote Backup Jobs click the Delete button next to the job you d like to delete 2 In response to the confirmation message click OK The selected Remote Backup job is now deleted and removed from the Remote Backup Jobs list Internal Backups Internal backups allow you to make backups of the existing content from one storage location to another on your WD My Cloud EX2 device Creating an Internal Backup Use the following steps to back up your WD My Cloud EX2 internally 1 On the navigation bar click Backups to display the Backups screen 2 Click Internal Backups if not already selected 3 Enter the following information to create a USB backup job Job Name E
65. add to your new Group and click Next 4 Enter the Quota Amount or leave the values blank for unlimited space and then click Save Your new group account displays on the left pane of the Set Up Groups screen WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 42 USER MANUAL MANAGING USERS GROUPS AND SHARES Editing Group Settings 1 On the Set Up Groups screen select the Group whose information you d like to edit The Group Profile and Share Access panel displays 2 Modify the required and optional settings as desired To update the group s access to shares see Assigning Share Access to Groups on page 43 Assigning Share Access to Groups Once a group account is created you can assign access to the various shares on your WD My Cloud EX2 device using the following steps 1 On the Set Up Groups screen select the group for which you d like to assign a share W My Cloud E a Set Up Groups Users Groups 2 Inthe Share Access area select the type of access you d like to assign to the selected user sel Read Write Access Select this option to provide the group account with read write access to the selected share The group members can view and update the share z Read Only Access Select this option to provide the group account with read only access to the selected share The group member can view the share but can t update it BEY Deny Access The group has no access to this share The group Is updated w
66. assigning a user 40 assigning quotas to 44 assigning share access 43 editing settings 43 quota rules 40 removing 44 viewing 41 GS Mark 137 159 H hard disk viewing information 87 How do I 65 I ICES NMB 003 compliance 137 Icons navigation end user 142 Important use enclosed Ethernet cable provided 11 importing multiple users 39 initiating an internal backup 74 installing mobile apps 26 WD My Cloud mobile app 26 WD Photos 23 installing drives 9 installing WD My Cloud Desktop Mac 31 Windows 28 internal backups about 73 creating 73 deleting 75 initiating 74 modifying 74 viewing 74 IPv4 Network Mode 119 IPv6 Network Mode 120 SCSI about 88 SCSI SNS Client enabling 90 SCSI roles 88 SCSI target creating 88 deleting 90 disabling 90 enabling 90 modifying 90 Tunes accessing personal cloud with 108 disabling 105 enabling 105 overview 101 103 refreshing 106 streaming media 108 J Joomla setup guide 146 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL Jumbo Frames 120 K KC Notice 138 L LAN configuration 118 requirements 6 language and clock settings 111 launching WD My Cloud Desktop 32 LED 114 description 12 Link Aggregation AFP Service 121 Dynamic DNS 122 FTP Access 121 Jumbo Frames 120 Link Speed option 120 LLTD 121 NFS Service 121 SMB2 120 SNMP 122 SSH 122 WebDAV Service 121 Link Speed 120 LLTD 121 Local Master Browser 123 M Mac software folder 20 Mac backup 115
67. ations Note Check with your SMS service provider to obtain their requirements for sending SMS messages Certain carriers may require you to send SMS text messages by email 1 On the Navigation bar click the Settings icon and then click Notifications from the left pane To enable SMS click the toggle button MM Click Configure On the SMS Settings screen enter the name of your SMS provider Enter the SMS URL with the message content set to be Hello world oe O Note This SMS URL is used only for setup No SMS message will be sent after setup is completed Obtain the URL format requirements from your SMS service provider They should contain the following parameters username password destination phone and message content 6 Click Next Select the corresponding category for each SMS parameter from the drop down menu 8 Click Finish Your SMS notification is now set up Notification Display The Notification Display allows you to select the type of notifications that are sent to you A pp de r a Pie if Notifications Display 1 On the Notification Display screen using the slider bar select the level of notifications you d like to view Critical Only Send only critical alerts Critical and Warning Send both critical and warning alerts All Send all alerts Informational Critical Warning The system automatically updates with your selection WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 130 US
68. ause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Requirements Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the retailer or an experienced radio television technician for help Any changes or modifications not expressly appr
69. b displays in the Amazon S3 Queue section of the Amazon S3 Backup page 14 Access your Amazon S3 Cloud backup bucket to view your device backups WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 80 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 Managing Storage on WD My Cloud EX2 Storage Types RAID Storage SCSI Storage Volume Virtualization Storage Types There are several ways to manage your storage on the WD My Cloud EX2 device RAID Storage iSCSI Volume Virtualization The Storage page allows you to configure the storage within your device and view the status and capacity of the disks within your device This chapter provides details on managing the storage on your WD My Cloud EX2 device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 81 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 RAID Storage RAID Redundant Array of Independent Disks allows you to store the same data in different places on multiple hard drives providing necessary redundancy greater performance and data integrity There are several different levels of RAID each one providing a different method of sharing or distributing data among the drives Your WD My Cloud EX2 device allows you to select from the following storage modes RAID Mode Description JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes Combination of drives in a linear fashion to create one large logical volume RAID O
70. cally logs you out of the system after a Timeout designated amount of time e From the Web Access Timeout drop down menu select an amount of time you d like to use for your system timeout The system updates automatically WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 114 USER MANUAL CONFIGURING SETTINGS Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers Mac Backups Important You must set a password for your Administrator account in order to restore your Time Machine backups To configure backup settings 1 In the Mac Backups area click the toggle button MM to enable Time Machine backups if not previously enabled 2 Click the Configure link to display the Time Machine Settings dialog 3 From the Select a Share drop down list select a share you d like to use to back up your Mac data TimeMachineBackup we 4 Click Save Important Once Time Machine begins to back up your files to a selected share we recommend that you continue to back up to that share Switching shares generates a new backup file which will not contain your previously saved information Services This section of the General screen enables or disables various services available on your WD My Cloud EX2 device ll OFF Ill OFF Clear WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 115 USER MANUAL CONFIGURING SETTINGS Distributed File System Enabling this function allows you t
71. chnical support Your WD product information is found on the label on the back of the device Serial Number Model Number Purchase Date System and Software Notes WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 2 USER MANUAL PRODUCT OVERVIEW Product Overview About the System Features About the Online Learning Center Package Contents Pre installation Instructions Handling Precautions Product Components About the System Designed from the ground up with the quality and reliability you ve come to expect from WD and backed by a two year warranty My Cloud EX2 is a high performance two bay Network Attached Storage NAS device for your home or small office Save all your content in one place and protect your data with RAID 1 cloud or LAN WAN backup options Stream large files to any screen and expand your NAS features with a full suite of apps The WD My Cloud EX2 personal cloud storage system is a high performance system providing secure wireless access to your media and files from any computer tablet or smartohone when connected to a wireless router This user manual provides step by step installation instructions and other important information about your WD product Translated versions and updates to this user manual can be downloaded from http oroducts wd com updates For more information and news about this product visit our website at http www wd com Features Ultimate reliability from the trusted name in storag
72. click the Product Documentation link To see answers to frequently asked questions and instructions click the FAQs link To discuss your WD My Cloud EX2 device with other users click the Forum link To see WD phone numbers and other contact information click the Contacts link WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 64 USER MANUAL THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the WD My Cloud EX2 device The following table provides shortcuts to instructions for some common tasks How do See Set up the device on my network page 9 Use media servers page 101 Enable DLNA and lunes page 103 Shut down or reboot the WD My Cloud EX2 device page 127 Update firmware page 131 Access content from the device public and private shares page 19 Add users page 34 Create shares page 44 Upload and back up content to the device page 66 Back up the device page 66 Enable or disable remote access for you and people you want to share with page 21 Download WD mobile apps page 23 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 65 USER MANUAL BACKING UP AND RETRIEVING FILES Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to back up your data on the WD My Cloud EX2 device These include USB Backup Allows you to back up WD My Cl
73. ct the type of backup you d like to perform Options include e Overwriting existing file s Overwrites files in the target folder that have the identical name as your source file e Full Backup Creates a separate folder containing all of the backup data each time the backup is performed e Incremental Backup Overwrites files with source files that are newer then the target files 9 Inthe Local Path field enter a path for your backup on your WD My Cloud EX2 server Click Browse to browse to a location for your backup on the device Example Volume_1 backup amazon WED Services 10 Click the toggle button MM to activate the Autoupdate feature This automatically updates your backup based on a schedule you create If you activate the Autoupdate feature Select the Autoupdate schedule Daily Weekly or Monthly Select the Autoupdate Time from the drop down menu Daily option Select Autoupdate Date and Time from the drop down menus Weekly or Monthly option am webservices 11 If you don t select Autoupdate in the Backup Now field indicate whether you want to begin the backup now WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 79 USER MANUAL BACKING UP AND RETRIEVING FILES Select Yes to begin your backup now amazon Web Services 12 Click Next powered by m amazon webservices 13 Review your settings and then click Finish Your Amazon S3 Cloud backup is created The new jo
74. ct to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product with an equivalent or better Product The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Warranty Information Australia New Zealand
75. ctions provided with your media player to proceed through any initial setup or installation of drivers 3 Using the navigation feature on your player scan and detect your WD My Cloud EX2 device on your network 4 Depending on the player you have you may need to access a Settings Network Setup page in the user interface to establish connection so that your player can link to your WD My Cloud EX2 device Please refer to your player s user guide for specific instructions WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 10 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD My Cloud EX2 device Go to http www dlna org for a list of DLNA certified devices and for further information Accessing Your Personal Cloud Using Tunes You or anyone connected to the WD My Cloud EX2 device can use iTunes to play stored music files This service creates a virtual music library on the device and treats it as an lunes repository making it possible to stream music files from the WD My Cloud EX2 device to Windows or Mac computers running iTunes For a list of supported media types see Media Types Supported on page 102 Note iTunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on lunes supported versions Note iTunes scan
76. d If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power cord or plug is damaged or frayed f liquid has been spilled on the product f the product has been exposed to rain or water f the product does not operate normally when the operating instructions are fol lowed Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition f the product has been dropped or the chassis has been damaged lf the product exhibits a distinct change in performance contact WD Customer Support at http support wd com WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 1 USER MANUAL IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information which is used for setup and te
77. e Designed from the ground up with the quality and reliability you ve come to expect from WD and backed by a two year warranty WD My Cloud EX2 is a high performance two bay NAS for your home or small office Save all your content in one place and protect your data with RAID 1 cloud or LAN WAN backup options Stream large files to any screen and expand your NAS features with a full suite of apps Numerous options Choose the diskless enclosure to build your NAS with the drives of your choice Or choose a populated system that works right out of the box featuring WD Red hard drives for ultimate reliability in the unique 24x7 NAS operating environment Drive management Control your data with multiple drive management options including RAID O 1 JBOD and spanning modes Data protection at its best You re armed with multiple options to secure your data from loss Choose from RAID 1 USB cloud or LAN WAN backup depending upon your data security needs Easy to manage A powerful dashboard means your system is always under your control Monitor your drives manage users and utilize energy saving features Email and mobile alerts keep you informed of WD My Cloud EX2 status Award winning mobile and desktop apps With the WD My Cloud mobile and desktop apps you can upload access and share your documents from anywhere Conveniently transfer files from your public cloud accounts to WD My Cloud EX2 using a mobile app WD MY C
78. e Read only or full access to the share WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 48 USER MANUAL IF you want to open a share using MANAGING USERS GROUPS AND SHARES THEN system tray Windows Mac OS X Windows Vista Windows 7 Windows XP WD Quick View icon in the 1 WD Quick View in the menu bar 1 Windows 8 1 Mac OS X l Left or right click the WD Quick View icon Co to display the main menu gt Click the WD My Cloud device name and then click Open The shares display in Windows Explorer For a private share if prompted for a user name and password enter those associated with your user account For a private share if the user s name and password are the same as for logging into the computer a user name and password are not required lf they are not the same visit htto support wd com and see Knowledge Base Answer ID 5681 Click the WD Quick View icon KAY in the menu bar and move the cursor over the name of your WD My Cloud device to display the submenu Select Open on the WD Quick View submenu The shares display in a second submenu Select the desired share For a private share if prompted for a user name and password enter those associated with your user account see Adding a Single User on page 35 For a Public share if prompted for a user name and password select Guest m In the task bar click the File Explorer icon In the left panel select N
79. e Navigation bar click Settings and then click Media in the left panel 2 Inthe DLNA Database field click one of the following Rescan The WD My Cloud EX2 device searches for changes made to your media libraries Try this option first Rebuild The WD My Cloud EX2 device rebuilds the DLNA database from scratch Enabling lunes 1 On the Navigation bar click Settings and then click Media in the left panel iTunes ME a I50 8859 1 Western European ISO 885 None W 1 In the iTunes area iTunes field click the toggle button MM to enable Tunes if not already enabled Note iTunes is ON by default To disable it click the toggle button IM to OFF 2 In the Folder field select Root if not previously selected This field points lunes to the root directory on your WD My Cloud EX2 device f your want to specify a directory on your device where lunes can access your media Deselect the Root check box Click Browse and then navigate to the folder where iTunes can access your media Click Save at the bottom of the iTunes area 3 Inthe Password field enter a password to be used when accessing your WD My Cloud EX2 device on iTunes WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 105 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Note Leave the Password field blank if you don t want to use a password to access your device media in iTunes 4 lf you d like to change the default MP3 Tag Code page
80. e Shared Pictures Stores image files you want to share with other users e Shared Videos Stores video files you want to share with other users Note You will notice that the Public share s Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders These folders are needed by Twonky 7 2 You can now upload all media types to the uploaded subfolder from a DLNA client with upload capability Go to the Twonky configuration site NAS_IP 9000 to aggregate content from all NAS devices with DLNA capability on your network to the mirrored folder Uploading and mirroring are best left to expert users as these features are not supported by WD customer support Enabling DLNA and iTunes The Media page of the Settings Screen allows you to enable or disable the DLNA and iTunes media servers Media server utilities for re scanning the NAS or fully rebuilding the DLNA database are also on the Media page Enabling DLNA 1 On the Navigation bar click Settings and then click Media in the left panel i KRIA ee eee a ee DLNA Media Server Rescan Rebuild WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 103 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC 1 Inthe DLNA area Media Streaming field click the toggle button MM to enable DLNA Note Media Streaming is OFF by default To enable DLNA click the toggle MM button to ON The media server must be enabled before you can provide media serving for a share See
81. e cloud device is accessing it remotely 1 To add cloud access for a user click the plus sign in the lower right of the panel to display 2 To generate an activation code click the Get Code button WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 99 USER MANUAL THE DASHBOARD AT A GLANCE 3 Follow the page instructions to connect your tablet or mobile device to the WD My Cloud EX2 device Users The Users panel displays the number of users currently set up to use the WD My Cloud EX2 device 1 To add a user click the plus sign in the lower right of the panel Note When you enter the email address on the Add User screen a new account is created for cloud access The user receives an email with instructions on how to activate and set up a password for cloud access 2 Enter the required information and click Next to display a user password screen Cancel WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 60 USER MANUAL THE DASHBOARD AT A GLANCE 3 To assign a password click the toggle button MM enter a password and then confirm your password Click Next to display the user group screen 4 To assign a group to the new user click the check box next to a group and then click Next to display the Add User screen 5 Enter the Quota Amount or leave the values blank for unlimited space and then click Save You ve added a new user Apps The Apps panel displays the apps currently installed on your WD My
82. een select the user from the left pane WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 40 USER MANUAL MANAGING USERS GROUPS AND SHARES 2 Inthe Quotas field click Configure 3 Enter the amount of space to assign to the user on the WD My Cloud EX2 device To assign unlimited space leave the Quota Amount field s blank 4 Click Save Removing a User Use the following steps to delete users from the WD My Cloud EX2 device Note The Administrator account cannot be deleted 1 On the Set Up Users screen in the left pane select the user you d like to delete 2 Click the Remove User icon Ea 3 In response to the confirmation message click OK The user account is removed from the device and no longer displays in the user account list About Groups A group allows easier management of multiple users The permissions and privileges you assign to group accounts determine the actions that can be taken by that group Viewing Groups 1 On the navigation bar click Users to display the Set up User screen 2 Click the Group tab below Set Up Users WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 41 USER MANUAL MANAGING USERS GROUPS AND SHARES 3 To view group details click a group name on the left pane The group profile information displays Adding a Group 1 To add a group click 2 Enter a Group Name in the lower left side of the Set Up Groups screen 3 Click the check box next to the users you d like to
83. elete The selected target is deleted and removed from the iSCSI Target list Enabling iSCSI SNS Client The Internet Storage Name Service ISNS protocol is used for interaction between SNS servers and SNS clients SNS clients are computers also known as initiators that are attempting to discover storage devices also known as targets on an Ethernet network Use the following steps to configure the SCSI SNS client 1 On the navigation bar click Storage to display the Storage screen 2 Ifnot already selected click iSCSI WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 90 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 Storage RAID Disk Status voume Viriuaizaton iii OFF 3 Click the toggle button MJ to ON to enable iSCSI 4 Inthe iSCSI SNS Client field click the toggle button W 5 Click Configure 6 Enter the iSNS client server address and then click Save Cancel WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 91 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 Volume Virtualization Volume Virtualization simplifies scalability by allowing you to map iSCSI targets on other network storage devices and present them as volumes on your WD My Cloud EX2 device About Volume Virtualization Create es O A re ee Volume Virtualization Creating a Virtualized Volume Use the following steps to create a virtualized volume on your device 1 On the Storage page click Volume Virtualization if
84. encrypt the selected volume Click Hi to keep the volume unencrypted 11 Review the summary of your selections and then click Next WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 85 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 12 Review the warning screen and then click Finish 13 The requested hard drive changes begin Do not turn off your WD My Cloud EX2 device while these changes are in progress 14 When the process is complete click Finish again Auto Rebuilding your RAID The Auto Rebuilding option allows you to automatically rebuild the RAID for your WD My Cloud EX2 device in case of drive corruption Use the following steps to enable the auto rebuild option 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected 3 Review the Auto Rebuild field to determine whether your WD My Cloud EX2 device is currently set up for auto rebuild f Auto Rebuild is off click the toggle button MM to enable Auto Rebuild Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My Cloud Ex2 device The Disk Status screen consists of the following areas Disks Profile his area displays the general status of all of the disk drives on your device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 86 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 System Disks This area identifies
85. er etc using a domain name 1 To enable disable Dynamic DNS click the toggle button mM 2 Click Configure 3 On the DDNS Settings screen enter the following information e Server Address Select a server address from the drop down menu e Host Name Enter a Host Name for the server e User Name or Key Enter a User Name or Key for the server e Password or Key Enter a password or key for the server e Verify Password or Key Re enter the password or key for the server 4 Click Save Network UPS An Uninterruptible Power Supply UPS is a device that works off of a battery and keeps devices that are connected to the UPS port running for at least a short time if the main power source goes out WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 122 USER MANUAL CONFIGURING SETTINGS Network Workgroup Windows The Network Workgroup section of the Network screen allows you to enable or disable the workgroup options available on your WD My Cloud EX2 device Mm OFF i Workgroup The Workgroup feature allows devices in the same workgroup to access one another This option is only available for Windows operating systems Each time you add a device to your network assign it the same workgroup name to enable access 1 In the Workgroup file enter the name of the workgroup for your network 2 Click Save Local Master Browser The Local Master Browser feature allows you to collect and record resource and or service informa
86. ersions 2 3 or later software Installing the WD My Cloud Mobile App 1 Download the WD My Cloud mobile app from the Apple App or Google Play store and install it on your mobile device 2 Launch the app to display the Welcome page Welcome iD My Cloud Connect Now Demo Drive WO My Cloud 3 0 0 3 Tap Connect Now 4 You have the following options for connecting to the WD My Cloud device From Your Local Network If the mobile device is connected by Wi Fi to the same Local Area Network as the WD My Cloud device the app is automatically activated WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 26 USER MANUAL ACCESSING YOUR CLOUD REMOTELY From the Web lap and sign into your personal cloud using your WDMyCloud com cloud access login account email address and password Connect Manually If the mobile device is not on the same LAN or Wi Fi network as the WD My Cloud device Inthe Add Manually section tap X to the left of WD Device Enter the activation code generated on the WD My Cloud s dashboard and tap Activate You must generate one code for each app you want to activate Codes are valid for 48 hours from the time of request and can be used one time only 5 Tap Done 6 Tao your WD My Cloud EX2 device to display its share s gt Public O RemoteBackup O SmartWare e TimeMachineBackup a WDSyne 7 Tap a share to display its subfolders 8 Tao a subfolder to disp
87. es 60 My Cloud Click Done io com the installer Installanyehere 1 Complete Steps 1 5 above 2 Click Downloads and select WD My Cloud Installer Ifasked to install a Java runtime click Install If a warning screen displays click Open 3 Read the Apple Software License Agreement and then click Agree License Agreement Apple Software A APPLE IHE SOFTWARE LICONSE AGREEMENT FOROS K MOUNTAIN LICH For ua on Apple branded Spilema PLEASE READ TG SOFTWARE LICENSE AGREEMENT LICENSE CAREFULLY BEFORE USING THE APPLE SOFTWARE BY USING THE APPLE SOFTWARE YOU ARE AQMIEEING TO BE BOUND BY THE TEAMS OF THIS LICEKSE WF YOU DO HOT AGREE TO THE TERMS OF THES LICENSE DO HOT INSTALL ANDOR USE THE APPLE SOFTWARE AMD IF PRESENTED WITH THE OPTION TO AGREE OF DISAGREE TO THE TERMS CLICK DIBACAE YOU ACQUIRED THE APPLE SOFTWARE AS PART OF AN APPLE HARDWARE PURCHASE AMD IF YOU DO NOT AGREE TO THE TEAMS OF THIS LICENSE YOU MAY ACTUA THE ENTIAE APPLE HARD WARLEOF TAANI PACKAGE WITHIN RS AA Female Sieg AS DBTAMED IT FORA REFUND SUBJECT TO APPLES RETURN POLICY FOUND AT hifs ee encis com legal wane r YOU MUST ACTUAN THE DHTIAL HARDWARL GOF TANARI PACKAGE IN GADDA TO DOTA A MPOATANT HOTE To the stent Get this sohvan may be urad bo Pay kanti you are a publish or destribeube ee uncertaen about your mght do copy modiy publish or cestribute any material you should ben hee your legal adriai 1 Charred AL Thi Aspa dole
88. ess otherwise required by law The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty Warranty service will not be provided unless the Product is returned to an authorized distributor authorized reseller or regional WD return center where the Product was first shipped by WD WD may at Its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was i not purchased from an authorized distributor or authorized reseller ii not used in accordance with WD specifications and instructions iii not used for its intended function or iv stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wd com accident or mishandling while in the possession of someone other then WD PRODUCTS ARE COMPLE
89. etwork and double click WDMyCloudEX2 Double click a Public or private share on your device Click or Start gt Computer In the left panel select Network Click WDMyCloud Double click the Public or private shares on your device Open a Finder window and locate your WD My Cloud device under the Shared heading in the side bar lf presented with an authorization page select Guest and then click Connect Click the device to display the Public share and any private shares to which you have access WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 49 USER MANUAL THE DASHBOARD AT A GLANCE The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Common Tasks Use the WD My Cloud EX2 dashboard to configure settings and to manage the device as you prefer For example you can set up user accounts and restrict access to the files on your WD My Cloud EX2 device set up folders for storing files enable remote access and customize the device to suit your needs Launching the Dashboard Use one of the following methods to launch the dashboard IF you want to launch from THEN pun Double click the dashboard icon to launch the WD My Cloud EX2 dashboard A browser or Windows Explorer Using Device Name 1 Enter the name of your WD My Cloud EX2 device default name wdmycloudEX2 in the browser s address field Desktop Icon http lt device name gt Windows
90. evice Name and Password f your device does not display on the screen click Connect to a device manually Click WDMyCloud com Login to log in using your email address and pass word To setup your WDMyCloud com login see Configuring Cloud Access for a User on page 21 Click Activation Code to log in using the activation code generated by WD My Cloud EX2 To generate an activation code see To generate an acti vation code for a user s mobile device s on page 22 The WD My Cloud Desktop app opens 2 Review the Getting Started screen and then click Start WOMyCloudExX2 WOMyCioudEx2 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 33 USER MANUAL MANAGING USERS GROUPS AND SHARES Managing Users Groups and Shares About Users About Groups About Shares About Users PR The Administrator normally the device owner is the person in charge of setting up the device As the WD My Cloud EX2 device owner you have a special user account admin that provides you with administrator privileges With these privileges you can set up and configure the device to your specific needs and add other users to your personal cloud You also have the power to determine exactly what users can access on the device As a default the administrator admin user name does not have a password You can create one at anytime see Updating a User Password on page 39 Note Only one individual at a time can use the Adminis
91. formation on updating your WD My Cloud EX2 device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 57 USER MANUAL THE DASHBOARD AT A GLANCE Network Activity The Network Activity panel displays the system activities and processes that are running on your WD My Cloud EX2 device At a glance you can see the network CPU and RAM activity 1 To view a list of all the system activities and processes that are running on your WD My Cloud EX2 device click the arrow on the right of the panel to display CPU Click the right arrow to view the CPU activity Click Back to return to the Device Activity pane Click Close to return to the Home page Memory Click the right arrow to view the Memory activity Click Back to return to the Device Activity pane Click Close to return to the Home page WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 58 USER MANUAL THE DASHBOARD AT A GLANCE Network Click the right arrow to view the network activity Click Back to return to the Device Activity pane Click Close to return to the Home page Process Click the right arrow to view the process information including the list of active processes and the amount of CPU and Memory usage for each process Click Back to return to the Device Activity pane Click Close to return to the Home page Cloud Devices The Cloud Devices panel displays the number of cloud devices currently accessing the WD My Cloud EX2 device remotely In this example on
92. gt local Android Devices 1 Open a browser 2 Inthe Address bar enter http lt device name gt 1 Left or right click the WD Quick View icon 2 Select your WD My Cloud device and then Dashboard 1 Onthe WD SmartWare Home page select your WD My Cloud device 2 Click the Settings tab to display the Main Settings page 3 Click Setup Drive Note WD Quick View and WD SmartWare are heloful WD apps that you can download from the online Learning Center Downloads page at wd com setup mycloudex2apps Accessing the Dashboard for the First Time Use the following steps when you initially access the WD My Cloud EX2 dashboard 1 When you initially log into WD My Cloud EX2 leave the Password field blank 2 Click Login Select a language from the drop down menu MIE My Cloud EX2 Login 3 Click the WD End User License Agreement link review the agreement and then click the I agree to the WD End User License Agreement check box WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 51 USER MANUAL THE DASHBOARD AT A GLANCE 4 Click Continue 5 Enter your First Name Last Name and Email address optional to create an admin login for your WD My Cloud EX2 device and then click Save 6 If you d like to add additional users enter the User Name First Name Last Name and Email address optional of the additional users and then click Save for all additional users lo create a remote access account you must enter the user s e
93. he amount of time in minutes you d like the FTP to be dle before it times out e Port Enter the port to be used for FTP access e Flow Control Select either Unlimited or Customize If you select Customize enter a Flow Control value 4 Click Next 5 Inthe Passive Mode field select either Default or Customize If you select Customize enter Passive Mode values 6 Select the check box if you d like to report external IP in PASV mode and then click Next 7 Enter the following information e Client Language Select the client language from the drop down menu e SSL TLS Select this check box if you d like to allow only SSL TLS connections e FXP To enable FXP click the toggle button MI to ON 8 Click Next 9 Enter all IP addresses that you d like to block from FTP access and then select either Permanent or Temporary from the drop down menu Click Save to save your entries 10 Click Finish AFP Service Apple File Protocol AFP Service is automatically enabled if you are set up for Time Machine backups e To enable disable AFP Service click the toggle button MM WARNING Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process NFS Service Network File System Select this option to enable NFS Service for your network e To enable disable NFS Service click the toggle button MM WARNING Mounting or ejecting a USB drive while performing an NFS or AFP
94. how to remove and replace a faulty drive or to prepare and insert a non WD drive see Replacing a Drive on page 133 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 9 USER MANUAL GETTING STARTED om e Bracket eS Screw Label f NN at p fT lab Replacement drive Green board facing in Note You ll need a phillips head screwdriver for this procedure Note The power and network cables are not connected when you do this Press the indented button on the door top of the device and open the top 2 Remove the bracket that will hold the drives in place 3 Using a screw from the bag attach a plastic tab to the top hole in the drive s side on the right if the green board is facing you 4 Insert a screw in the corresponding hole on the other side of the drive 5 Attach labels 1 or 2 to the top of the drive Label 1 is on the left and label 2 is on the right when looking down on the top of the unit There are corresponding numbers on the cross brace label 6 When looking down on the top of the unit with the front panel towards you and with the connectors at the bottom of the drive facing in gently slip the drive into a slot Make sure the tab is sticking up at the back of the unit WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 10 USER MANUAL GETTING STARTED 8 Repeat steps 3 7 for the other drive 9 Screw the bracket in over the drives 10 Close the door and firmly push down until it locks into place
95. ice IP address in a browser window The Safe Mode UI appears WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 154 USER MANUAL APPENDICES Browse to the location where you saved the downloaded firmware Click Apply to load the firmware On the dialog box click OK The device reboots Once your reboot is completed ensure that you clear your browser s cache Check your browser s help to determine the best way to clear the cache 7 Once your device has completed the reboot we recommend that you do a system restore System Restore on page 126 AA ge WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 155 USER MANUAL APPENDICES Appendix G Technical Specifications Ethernet Internal hard drives Supported protocols I O ports Data transfer rate Compatibility Note Compatibility may vary depending on user s hardware configuration and operating system Physical dimensions Width Length Height Weight O TB 4 TB 6 TB 8 TB Power supply AC input voltage AC adapter AC input frequency High performance 100 1000 Gigabit Ethernet connection 2 WD Red 3 5 inch SATA hard drives CIFS SMB NFS FTP AFP Gigabit Ethernet RJ 45 port USB 3 0 up to 5 Gb s A USB 3 0 host and USB 3 0 certified cable are required to obtain USB 3 0 performance Operating systems e Windows 8 1 or earlier e Windows 7 e Windows Vista e Windows XP 32 bit SP3 e Mac OS X Mavericks e Mac OS X Mountain Lion e Mac OS X Lion e Mac OSX Snow
96. icense Agreement TMPORTAST READ CAREFULLY This End User License Agreement Agreement is a legal contract between you ether as an mdridual or a single entity you and Western Digital Technologies Inc WDT governing your a 101 h pocepai ihe bere oF the Loc AUTE G as ROT op the era cf Be Loni Acre In lallAryyahere 10 Read the Apple License Agreement and then click accept the terms of the License Agreement 8 wo My Cloud 4 License Agreement i gt License Agreement installation and Use of WD My Cloud Requires Acceptance of the Ea Following License Agreement A English APPLE INC SOFTWARE LICENSE AGREEMENT FOR BONJOUR PRINT SERVICES FOR WINDOWS PLEASE READ THIS SOFTWARE LICENSE AGREEMENT LICENSE CAREFULLY BEFORE USING THE APPLE SOFTWARE BY USING THE APPLE SOFTWARE YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS _ LICENSE TE VOI DO NOT AGREE TO THE TERMS OF Q qocest me terms of De Loerse Agreement ds NOT accept the tersa of the License Agreement installAnywhere Cancel Install 11 Click Install Installation begins WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 30 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 12 Once the installation is complete click Done to close the WD My Cloud installer E WD My Cloud Install Complete w License Agreement WO My Cloud has been successfully installed te a Installing gt install Complete CiProgram Fil
97. igital End User License Agreement that displays and then select the accept the terms of the License Agreement check box and click Next We My Cloud EX Let s get this out of the way Western Digital End User License Agreement IMPORTANT READ CAREFULLY SECTION OF THIS DOCUMENT CONTAINS A BINDING ARBITRATION PROVISION THAT REQUIRES THE RESOLUTION OF DISPUTES ON AN INDIVIDUAL BASIS LIMITS YOUR ABILITY TO SEER RELIEF IN A COURT OF LAW AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS CLASS ARBITRATIONS OR A JURY TRIAL FOR CERTAS DISPUTES Thu End User License Agreement this Agreement us a legal contract between you either as an individual ora single entity you and Western Digital Technologies Ine te subeidienes and atiiliates collectively WDT j gover your use of the WOT software atd associated online of electione documentation such sofware and documentation collectively the Software and if applicable your use of Sotrware designed for application with WDT hardware devices and products WDT Devices RY INSTALLING ACTIVATING COPYING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUSD BY THE TERMS OF THIS AGREEMENT WHICH ARE CONDITIONS TO WOES LICENSE GRANT TO YOU HEREIN ASD THE WOT PRIVACY POLICY AS INCORPORATED BY REFERENCE IN SECTION 4 IF YOU DO SOT AGREE TO THE TERMS ee hs lema id he Lirras ipri 3 Review the information on the screen MD My Cloud EX2 Get powered u
98. ile import File Saving a Configuration File Use the following steps to save a configuration file 1 In the System Configuration area click Save Config File 2 The configuration file saves to your desktop Importing a Configuration File Use the following steps to save a configuration file 1 In the System Configuration area click Import File 2 Navigate to the location of your saved configuration file and select it The configuration file is loaded The device will reboot Don t unplug the device during this rebooting process Once the reboot is complete launch the dashboard Device Maintenance The Device Maintenance area allows you to shut down and reboot your WD My Cloud EX2 device This area also displays the amount of time the device has been up and running Shutting down the Device Use the following steps to safely shut down your WD My Cloud EX2 device 1 In the Device Maintenance area click Shutdown 2 Review the confirmation message and then click OK Your WD My Cloud EX2 safely shuts down Rebooting the Device 1 In the Device Maintenance area click Reboot 2 Review the confirmation message and then click OK Your WD My Cloud EX2 safely reboots WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 127 USER MANUAL CONFIGURING SETTINGS Scan Disk The Scan Disk area allows you to scan your device s hard disks for any errors Scan Disk Scanning Your Disk Use the following steps to run a disk scan
99. indows Windows 8 20 Q quota rules 40 quotas assigning to a group 44 assigning users to 40 R RAID 86 auto rebuilding 86 supported modes 154 RAID Migrations 154 RAID mode 83 viewing 82 RAID Storage about 82 rebooting the device 127 recording WD product information 2 recovering 2 recovering remote backups 72 Recycle Bin settings 118 refreshing iTunes 106 registration online ii regulatory compliance 137 remote 69 remote backups 69 72 creating 69 deleting 73 viewing 72 remote cloud access about 21 Remote Server general settings 123 remote server 123 removing a group 44 removing users 41 replacing a drive 133 rescanning rebuilding the DLNA Database 105 161 returning a drive 136 RoHS 138 Running a Diagnostic Test 126 S safe mode recovering from 154 Safe Mode Firmware Update Procedures 154 Safety instructions 1 Safety Compliance 137 services settings 115 settings general 109 setup guide Joomla 146 phpBB 149 Share accessing contents locally 48 deleting 48 shares about 44 assigning group access 43 creating new 46 editing 47 viewing a list of 44 single user adding 35 SMB2 120 SNMP 122 software version 57 SSH 122 password 122 storage types about 81 Streaming media in iTunes 108 videos photos and music 101 Supported RAID Modes 154 system activity 58 system alerts dismissing 63 icons 62 System Configuration about 127 System Diagnostics about 56 126 system health 56 system report
100. ine Learning Center Start here to get the most out of your personal cloud storage device http www wd com setup Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4wd Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 Indonesia 803 852 9439 WDEU 00800 27549338 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom Registering Your WD Product Register your WD product to get the latest updates and special offers You can easily register your drive online at hito register wd com or by using WD My Cloud EX2 personal cloud storage software Table of Contents WD Senice and Support iia A AN ai ii Registering Your WD Product 0 00 cc eens ii 1 Important User Informati0N
101. ing select a product x WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 13 USER MANUAL GETTING STARTED 3 Click WD My Cloud EX2 to display the download page WD ty Cloud XR hoa Tos Cirio j Suppo CT My Cloud EX2 Get the most out of your Storage 4 Download wa Setup Software Q How To s l 4 j Software Downloads Laan Roar o get pour WD drive up and nanny Dowedasd tools and appa lo opomire pour perroral cloud experience Start Learning Go lo Downloads Note The online Learning Center automatically detects your operating system OS If you d like to download setup software for a different operating system select your OS from the drop down menu at the top of the page before selecting the Download Setup Software button 4 Click the Download Setup Software button The setup software downloads to your computer 5 Access your downloaded files and then double click Setup exe Windows or WD My Cloud EX2 Personal Cloud Storage Setup dmg Mac to open the setup software The Getting Started window displays Wo My Cloud EX2 My Cloud EX2 Personal Cloud Storage Getting started is easy we ll guide you through setup so you can start using your personal cloud in just a few minutes Get Started WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 14 USER MANUAL GETTING STARTED Connecting to the Network and Creating a Personal Cloud 1 On the Getting Started window above and click Get Started 2 Read the Western D
102. ion and then click the Install tab nstallation Panel i Erica Grighiwt iaa OVERENE 1 r introduction Introduction the instoMation guide 5 Review the Welcome to Installation information on your screen and then click Proceed to next step Welcome to Installation 7 On the Database configuration screen enter the following information and then click Proceed to Next Step Database Type Select MySQL if not already selected Database server hostname or DSN Enter localhost Database server post Leave this field blank Database name Enter a name for your database to be used for phpBB Database username Enter your MySQL account user name f you re using the phoMyAdmin app enter admin Database password Enter your MySQL password f you re using the phpMyAdmin app enter admin WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 150 USER MANUAL APPENDICES Table Prefix Enter a table prefix The prefix must start with a letter and must only contain letters numbers and underscores Make sure that the prefix chosen is not used by other tables You can also use the randomly generated table prefix pre loaded into this field Database configuration Daialbase perver bortida er OS 8 Review the Database connection screen to ensure that it was performed successfully and then click Proceed to next step 9 Complete the Administrator Configuration screen with the following information and then c
103. ional accessories for this product visit US www shopwd com or www wdstore com Canada www shopwd ca or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit http support wd com and see Knowledge Base Answer ID 1048 Operating System Windows Mac OS X Windows 8 1 or earlier Mavericks Mac OS 10 9 Windows 7 Mountain Lion Mac OS 10 8 Windows Vista Lion Mac OS 10 7 Windows XP 32 bit SP3 or later Snow Leopard Mac OS 10 6 Note Compatibility may vary depending on your computer s hardware configuration and operating system WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 5 USER MANUAL PRODUCT OVERVIEW Web Browsers Internet Explorer 8 0 and later on supported Windows computers Safari 6 0 and later on supported Mac computers Firefox 21 and later on supported Windows and Mac computers Google Chrome 27 and later on supported Windows and Mac computers Local Network Router switch Gigabit recommended to maximize performance Internet Broadband Internet connection is required for initial setup and software downloads as well as for remote access and mobile apps Pre installation Instructions Before beginning installation select a suitable location for your device to obtain maximum efficiency Place it in a location that is Near a grounded power outlet
104. is also automatically enabled For all other shares the media serving remains off If you do not want DLNA to display specific media files place them in a private share that is set to disable media sharing See Making a Share Private on page 47 Media Server Overview The WD My Cloud EX2 device uses TwonkyMedia as its DLNA media server It streams your music photos and videos to compatible devices in your home Playing media on a compatible device is easy The media server searches for all the media stored in the Public share on the WD My Cloud EX2 device connected to your home network After enabling media serving for the device see Enabling DLNA and iTunes on page 108 you can just transfer your multimedia content to the Public share on your WD My Cloud EX2 device and you are ready to stream and view content on your home entertainment center game consoles for example Xbox 360 or PlayStation 3 WD TV Live media player or DLNA 1 5 digital media adapters and other PC computers on your home or office network Visit http www dina org for further information on DLNA Tunes Overview You or anyone connected to the WD My Cloud EX2 device can use iTunes to play stored music files lunes creates a virtual music library on the device and treats it as an iTunes repository making it possible to stream music files from the WD My Cloud EX2 device to Windows or Mac computers running iTunes iTunes scans any shares
105. ith your share access selection WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 43 USER MANUAL MANAGING USERS GROUPS AND SHARES Assigning Quotas to a Group Use the following steps to assign a quota to a Group A quota determines the amount of space assigned to the user on the WD My Cloud EX2 device See Quota Rules on page 40 for information on quotas 1 On the Set Up Groups screen select the group from the left pane 2 Inthe Quotas field click Configure 3 Enter the amount of space you d like to assign to the group on the WD My Cloud EX2 device To assign unlimited space leave the Quota Amount field s blank 4 Click Save Removing a Group Use the following steps to delete users from the WD My Cloud EX2 device 1 On the Set Up Group screen select the user you d like to delete in the left pane 2 Click the Remove Group icon is 3 In response to the confirmation message click OK The Group account is removed from the device and no longer displays in the Group account list About Shares O A share is an area on the WD My Cloud EX2 device for storing files similar to a folder or directory Note In this manual we use the terms share and folder interchangeably A share can be public so that all users can access the contents or private to limit access to selected users The Shares icon on the navigation bar displays a list of shares on the WD My Cloud EX2 device and enables the Administrator to manage shares
106. k Next If you selected Select the default service scan Select the default service scan you d like to use for port forwarding and then click Save If you selected Customize a port forwarding service complete the following fields Service Enter a service for your port forwarding Protocol Select a protocol from the drop down menu External Port Enter an external port number for your port forwarding Internal Port Enter the internal port number for your port forwarding Click Finish Modifying Port Forwarding Services 1 Click Details next to the port forwarding service you d like to modify 2 Make all necessary changes and then click Finish Deleting Port Forwarding Services 1 Click Details next to the port forwarding service you d like to delete 2 Click Delete Your Port Forwarding service is deleted and removed from the Port Forwarding list WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 124 USER MANUAL CONFIGURING SETTINGS Media On the Media screen you can enter DLNA Digital Living Network Alliance media server and iTunes media player settings so that you can enjoy media in every room in your house 1 On the Navigation bar click the Settings icon and then click Media in the left panel Note DLNA and iTunes only work on your local network 2 For instructions on entering media settings on this page and then displaying or streaming media see Playing Streaming Videos Photos amp Music on page
107. lay a list of files 9 Tap a file to access it Note For more features and instructions see the app s online Guide Me page Help FAQs and tips or go to http wd setup wd mycloudapps If you have problems installing the app go to http wd com setup wmycloudmobileapps WD My Cloud for Desktop App This app keeps your PC or Mac connected to your personal cloud no matter where you are From the application you can easily drag and drop to transfer manage your files and share links to specific files or folders via email With WD My Cloud desktop app you can View the files to which you have access Assign favorites for quick access to your favorite folders files and recently accessed information WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 2r USER MANUAL ACCESSING YOUR CLOUD REMOTELY Add and remove device content by dragging and dropping files and folders from your computer WD My Cloud CEJ My Coud E wouycioudexz E Hame O sue Date Modified de Favorites Y da 03 Bioody Wed Rightmda 6 9 MB 5302013536 PM o EEs fa 04 Breakfast in America m4a 5 3 MB EKO 536 PM fa 05 Rudy m4a 15 5 MB 530 2013 5 36 PM 0 Image 43 06 Take The Long Way Home B 3MB 502013 5 36 PM ola fa 07 Crime Of The Century mada 11 4 MB SOA 36 PM Public fa 04 Creamerm4a 71 MB 530 2013 5 35 PM EEN fa 09 Aint Nobody But Me mda 10 5 MB 5 30 2013 5 36 PM 2 05 Tel Her Abou ii mia 6
108. leading Apple mobile devices and many popular Android devices Photos are automatically optimized for viewing on your mobile device Note Thumbnail images are not available for an attached USB device With WD Photos you can Instantly post photos to Facebook Play a slideshow with transitions to create digital art Access previously viewed photos even when you are offline View your photos all at once or filter them by folder or album Search by file name folder name or date using the built in search options Email a photo to a friend Assign a photo to a contact Download a photo from your personal cloud storage to the camera roll on your mobile device Upload photos and videos from the camera roll on your mobile device directly to your personal cloud storage no matter where you are Note WD Photos automatically creates a sub folder with the mobile device name in the Public directory on the WD My Cloud EX2 device for uploaded photos Similarly the app creates a sub folder with the mobile device name in the Public Shared Videos directory for uploaded videos For more features and instructions for using WD Photos see its online Guide Me page and Quick Tips and go to http wdaphotos wd com Installing WD Photos Mobile App on Your Mobile Device Important Make sure the photos you want to view on the mobile device are stored in the Shared Pictures subfolder in the Public share of your WD My C
109. lect 12 12 hour clock or 24 24 hour clock 2 Click Save for each change you make WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 111 USER MANUAL CONFIGURING SETTINGS Cloud Access Use the following steps to turn cloud access on or off for all users e control whether computers and mobile devices can access the content on the WD My Cloud EX2 device Note This turns on cloud access for the entire device To turn on access for an individual user see Configuring Cloud Access for a User on page 21 1 Scroll down to the Cloud Access area of the General screen 2 In the Cloud Service field click the toggle button MM to turn on Cloud Services The Connection Status changes to Connected Relay connection established 3 Click Configure to change the type of connection you use for your cloud access On the Cloud Access Connection Options screen there are three access options Auto Auto uses uPnP to attempt to open ports on your router If successful a direct connection is established between your device and your apps Manual Establishes a connection through the two selected ports If either port is unavailable a relay connection is established A manual router configuration is required for this option See Knowledge Base Answer ID 8526 for information on how to set up your router for manual setup Win XP Establishes a connection through ports 80 and 443 If these ports are unavailable a relay connection
110. lick Proceed to next step Default board language Select the language for your bulletin board from the drop down menu Administrator username Enter the user name you ll use to log into your bulletin board Administrator password Enter the password you ll use to log into your bulletin board Confirm administrator password Reenter the password you entered in the Administrator password field Contact e mail address Enter the email address of the individual administering the board WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 151 USER MANUAL APPENDICES Confirm contact e mail Reenter the email address you entered in the Contact e mail address field Proceed to next step 10 Review the Administrator details screen to ensure that the administrator configuration was successfull and then click Proceed to next step Airrtrator deta Teati pastmi Procced to next step 11 Review the screen and then click Proceed to next step Proceed lo newt step WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 152 USER MANUAL APPENDICES 12 Review the information on the screen and then click Proceed to next step Note Keep the default settings on this screen for now If you find that you need to update this information in the future you can do so on the Administration Control Panel after phpBB is installed 14 Review the information on the screen phpBB is now installed Congratulations Comvert an extsti
111. lly e See Downloading and Installing the Online Setup Software on page 13 for instructions If the option is disabled e The online Learning Center Welcome page displays e The Public share displays in Explorer Windows or Finder Mac Place helpful shortcuts on my Desktop gt CO Q pa A Click the icons to go to from left to right to e The online Learning Center Welcome page e The Public share in Explorer Windows or Finder Mac e TheWD My Cloud dashboard for configuring your WD My Cloud EX2 device Recommended Automatically update WD e The online Learning Center My Cloud whenever new firmware becomes Welcome page displays available e The Public share displays in Explorer Windows or Finder Mac e If the option is enabled the firmware turns on automatic updates at 3 00 AM daily To change settings for automatic updates see Firmware on page 89 2 Click Finish to close the setup wizard WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 18 USER MANUAL GETTING STARTED Installing the WD My Cloud for Desktop App If you selected the Install the WD My Cloud app check box 1 Click Yes if you receive a warning prompt 2 On the My Cloud screen select a language from the drop down menu and then click OK 3 Review the Western Digital License Agreement and then select accept the terms of the License Agreement and click Next 4 Review the Apple License Agreement and then
112. loud EX2 device WD Photos lets you view photos in jpg format only Requirements WD My Cloud EX2 personal cloud storage with the most recent firmware connected to the Internet AniPhone Pad or iPod touch with OS 4 3 or higher WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 23 USER MANUAL ACCESSING YOUR CLOUD REMOTELY To install WD Photos on your mobile device 1 Download WD Photos from the Apple App or Google Play store and install it on your mobile device 2 Launch WD Photos on your mobile device to display the WD Photos page s HOME 4G 1 14 PM Welcome WD 3 Tap Connect Now to display the Welcome page Welcome WD WDMyCloudEX2 c WDMyCloud com The WD Welcome page contains the following sections Found in Network If the mobile device is on the same Local Area Network or Wi Fi Network as the WD My Cloud EX2 device the activation code is automatically provided behind the scenes and does not need to be entered n the Found in Network section tap to the left of WDMyCloudEX2 Select your user name from the Select User Account list Enter your user password Add Manually If the mobile device is not on the same LAN or Wi Fi network as the WD My Cloud device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 24 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Inthe Add Manually section tap kz to the left of WD Device Enter the activation code generated on the WD My Cl
113. m automatically formats the LUN if it hasn t been done before Connect Delete 4 Once your virtual volume is formatted click Close The state of the volume is changed to Connect Your new virtual volume is now available on your WD My Cloud EX2 device Uh _ommert J Public SmartWare J TimeMachineBackup J W_rrmedre WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 95 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 Modifying a Virtualized Volume Use the following steps to modify a virtualized volume on your device 1 On the Storage page click Volume Virtualization if not already selected 2 Select the virtual volume you d like to modify and then click Modify 3 Make the necessary changes to the volume and then click Save When the modified settings are saved the virtual volume is connected again WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 96 MANAGING APPS ON WD MY CLOUD EX2 Managing Apps on WD My Cloud EX2 About Apps Managing Apps About Apps OF Apps is short for Applications Apps are little self contained programs used to enhance the existing functions of your device or service The WD My Cloud EX2 device provides various apps that allow you to use your device more productively Note WD recommends that you fully understand the nature of any app before you install it on your device Note Support for each app should be obtained through the individual vendor WD My Cloud EX2 comes
114. mail address 7 Click Next 8 Review the information on the screen If desired Click the Automatically update device firmware when available check box Click the Register the WD My Cloud EX2 device to receive continuous product support check box 9 Click Finish The WD My Cloud EX2 dashboard displays WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 52 USER MANUAL THE DASHBOARD AT A GLANCE The Dashboard Home Page The WD My Cloud EX2 Home page has an information bar at the top right an navigation icon bar across the page and an instant overview of the status of the device s main functions with links for updating settings Mum My Cloud EX Information Icons iA PR Navigation nome JSers onares loud Access Dackups Storage Icons Healthy Status and update panels WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 53 USER MANUAL Information Icons Icon e ha THE DASHBOARD AT A GLANCE Name Actions USB device on the WD My Click to display the number of USB devices Cloud connected a hub with multiple devices can be connected to the USB port Icon is dim if no USB is attached Alerts Click to display recent alerts about new firmware and network issues Critical alerts Click to display a severe warning over Navigation Icons Icon Name temperature under temperature drive SMART failure failure of the data volume to mount Actions tat
115. me Page iria a da Geek 53 Obtaining GUStoMer SUPPORT AA A 63 COMMON TASKS eera bc oe be paw ad ee Gerace aoe a ema be ea avers 65 7 Backing Up and Retrieving FileS 0 oo0oo ooooomooo 66 ADOUCBACKUD arias dada ea ad usa fae eevee Oe 66 Managing a USB Device and USB Backups 0 0 0 eee ee 66 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL Remota BICIS A O Oe as Be ah SO de CO E a 69 NnternmalBack UDS octava rai ds 13 COUCH BACKS A IS E a Ree 75 8 Managing Storage on WD My Cloud EX2 00 0 2 81 Storage TYDES scada A a a AAA as 81 PRAID SIO ge sat EA A EA NI AA NE 82 DISK StatUS sobr e radar he Se se pt e ie AM a de cta Ue ak AO ella did dde delo Mee sind 86 Ses o ele AAA earth Geena sate Grigio de duc ein ee Raed EE Gok ay Sak ase tere ates 88 VOIUIME VIFTUGIIZ ALON is DADA ea ee ee eee Ba Re eg ee ee 92 9 Managing Apps on WD My Cloud EX2 2 02 ee eee es 97 ADOULADDS Eu iaa a foe cee ead ae oe ee eee on ead 97 Mana dd APPS sc ete abate Gees eae ed See a Ore ee eee esos aoe 97 10 Playing Streaming Videos Photos 8 Music 0 101 Media Sor vers scans as see nese aces Ut les arar das 101 Media StOrade sit a dis a ide 103 Enabling DLNA and ITUNeS o ococccccno ee ee ees 103 Accessing Your Personal Cloud Using Media PlayerS o oooooooo 107 Accessing Your Personal Cloud Using iTuneS 0 000 eee eee ees 108 11 Configuring SettingS
116. mited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 2 years in the North South and Central America region 2 years in the Europe the Middle East and Africa region and 2 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 138 USER MANUAL REGULATORY AND WARRANTY INFORMATION shall commence on the purchase date appearing on your purchase receipt WD may at its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at htip support wd com accident or mishandling while in the possession of someone other then WD Subje
117. ng board to phpoB4 oe se lo Ehe orerior Ga live with your pheBB31 E AIRE support Tarum Por rename the iniia rectory be wb WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 153 USER MANUAL APPENDICES Appendix D Supported RAID Modes The chart below identifies those modes that are supported for RAID storage Supported RAID Modes 1 Disk 2 Disks Appendix E RAID Migrations The chart below identifies the RAID migration path allowed on your WD My Cloud EX2 device From JBOD 1 disk RAID 1 2 disks Appendix F Safe Mode Firmware Update Procedures If you see the following screen use the steps outlined below to recover your server from safe mode Note Before performing these steps download WD My Cloud EX2 firmware from the WD support website htip support wd com and save it to a location to which you can browse from your computer Make sure to unzip the firmware file 1 Logon to your router s DHCP LAN Device Client Table to obtain the IP address for your device Advanced Settings a LAN Device and Client Tables DHCP Client Table ines Devic es IF Address MAC Address Lease Time 6 Dery s 13 Aris 48 Minis 12 Sects LP TSP TT Seca pemi OF 164 6 1010090 40 37 de 11 WC lcd OF 165 6 146104117260 151 lost PE 182 164 6 12600 80866 ei WLR ice OF 168 6 116 000 90 066657 90 WDONwyCioudExa 216 6 12 H006c A 7 192 164 6 SS oes a MWDMyCEloudEXA 192 169 6 12000090 0663 30 LIRA 2 Type dev
118. nter a Job Name for your internal backup Source Folder Click Browse and select the folder you d like to back up Destination Folder Click Browse and select the destination folder for your backup WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 73 USER MANUAL BACKING UP AND RETRIEVING FILES Recurring Backup If you d like to use the Recurring Backup feature 1 Click the toggle button m to enable the Recurring Backup feature 2 Select the frequency of the backup Daily Weekly Monthly 3 Select a time hour and minutes from the drop down menu 4 Ifyou did not enable the Recurring backup field e Click the Date field and select the date you d like the backup to occur e Select a time of day hour and minutes from the drop down menu Incremental Backup Click the check box if you d like this job to be an incremental backup 5 Click Create Your job displays in the Internal Backup Queue area and will begin backing up at the indicated time Initiating an Immediate Internal Backup On the Internal Backups screen under Internal Backup Queue select the job you d like to modify and then click the Begin Now button The internal backup begins Modifying an Internal Backup Job 1 On the Internal Backups screen under Internal Backup Queue select the job you d like to modify and then click the Edit button 2 Inthe Internal Backup area make the necessary changes to your job and then click Save Viewing Internal
119. o improve data availability Distributed File System is disabled by default 1 To enable Distributed File System click the toggle button MM to ON 2 Click Configure 3 In the Root Folder field enter the name of your Root Folder and then click Config Link 4 Enter the following information Local Share Name Enter the name of the local share where you d like to store your information Host IP Enter the IP address of the local NAS where you d like to store your information Remote Share Enter the name of the remote folder where you d like to store your Folder information or select the folder from the Select a Folder drop down list at the right of the field 5 Click Get Remote Share Folder to connect to your remote folder WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 116 USER MANUAL CONFIGURING SETTINGS 6 Click Save 192 168 200 66 Active Directory Enabling this function allows you WD My Cloud EX2 device to join an existing Windows domain Active Directory is disabled by default 1 To enable Active Directory click the toggle button MM to ON 2 Click Configure 3 Review the information on the screen and then click Enable 4 Enter the following information in the Enable Active Directory screen Cancel User Name Enter the Active Directory server account name Password Enter the Active Directory server password WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 117 USER MANUAL CONFIGURING
120. omla installation Joomla 2 5 6 Installation Choose language 5 Click Next WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 146 USER MANUAL APPENDICES 6 Review the Joomla Pre installation check to ensure that all items passed and then click Next Joomla 2 5 6 Installation Pre Installation Check Preinstallaion check for Joomla 2 8 6 Stable Ember 18 June 2011 14 00 GMT ed serie m Mol Pen passe take actora adi la aoni area tal bo myt PHF ron 114 2 Dita SAP Configuration A Comiquraaon Y Finis Recommended senings te la A gee abe of Joomla 2 5 6 Installation Steps License GNU General Public License 8 Complete the Database Configuration screen with the following information and then click Next Database Type Select MySQL if not already selected Host Name Enter localhost Username Enter your MySQL account user name f you re using the phpMyAdmin app enter admin Password Enter your MySQL password lf you re using the phpMyAdmin app enter admin Database Name Enter a name for your database to be used for Joomla Table Prefix Enter a table prefix The prefix should be three four characters long contain only alohanumeric characters and MUST end in an underscore Make sure that the prefix chosen is not used by other tables You can also use the randomly generated table prefix pre loaded into this field Old Database Process Select one of the following options
121. on section of the page allows you to set up email addresses for up to five users who will receive notifications set up SMS alert messages for mobile devices and set the level of alert for which you will be notified Wwe My Cloud EX CEA Settings General Network Media Utilities Firmware Update Notifications Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users Notifications Email Enabling Email Alerts 1 a oO oF a or On the Navigation bar click the Settings icon and then click Notifications on the left pane To enable Alert emails click the toggle button MM to on Click Configure On the Alert Notification screen use the slider bar to select the level of alerts you d like to receive by email Critical Only Send only critical alerts to the specified email address Critical and Warning Send both critical and warning alerts to the specified email address All Send all alerts Informational Critical Warning to the specified email address Click New Email Enter the email address where you d like to receive alert emails and then click Save Repeat steps 5 6 to enter up to 5 email addresses Click Send Test Email to validate the email addresses you entered Click OK and then check your email for a validation email WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 129 USER MANUAL CONFIGURING SETTINGS Enabling SMS Notific
122. oud EX2 device data to and from your a USB device Remote Backup Allows you to back up WD My Cloud EX2 device data to and from another WD My Cloud EX2 or WD My Cloud EX4 device Internal Backup Allows you to back up data from one storage location to another on your WD My Cloud EX2 or WD My Cloud EX4 device Cloud Backup Allows you to backup WD My Cloud EX2 device data to an external cloud backup service Managing a USB Device and USB Backups When you attach a USB drive to the WD My Cloud EX2 device you turn it into a network drive Once connected the USB drive has the following capabilities When you connect an external USB drive such as a WD Passport a memory stick or a camera to the WD My Cloud EX2 device you can access it with Windows Explorer or Mac Finder The USB drive can serve as a target for backups You now have the option of mapping the drive as a user share drive IfaWD external drive has been locked when it is attached to the WD My Cloud EX2 device it maintains that security Using the Dashboard you can unlock or re lock it as desired Connecting A USB Drive Connect a USB hard drive to the USB port on the rear of your WD My Cloud EX2 device for additional storage and backup capabilities The USB drive appears as a share on the WD My Cloud EX2 dashboard See About Shares on page 44 The WD My Cloud EX2 device supports the following formats for externally attached USB drives FA
123. oud EX2 s dashboard and tap Activate Add Device Enter Activation Code Note You must generate one code for each app you want to activate Codes are valid for 48 hours from the time of request and can be used one time only For details on how to generate an activation code see To generate an activation code for a user s mobile device s on page 22 Enter your user name and password 4 Tao your WD My Cloud EX2 device to view your album s and then tap an album to display the photos contained within it sl HOME gt 2 35 PM 6 50 DemoNas Note If you have problems installing WD Photos visit htto wd com setup waphotos For more features and instructions see the app s online Guide Me page and tips and go to htto wdphotos wd com WD My Cloud Mobile App You are always connected to your personal cloud Save valuable space on your mobile devices with easy photo and video uploads directly to your personal cloud then securely access and share your memories The WD My Cloud mobile app also allows you to easily transfer files between your personal cloud Dropbox and other public cloud accounts With WD My Cloud mobile app you can Open and view the important files stored on your WD My Cloud EX2 device from anywhere without copying them to your mobile device Show off the photos stored on your WD My Cloud EX2 device Connect to other cloud sites such as Dropbox from your tablet or smartphone St
124. our import file Your import file should be formatted as follows User import file format tuser name user password user groups shared folder rw shared folder ro shared folder deny user quota Example user pw g1 g2 folder1 folder2 folder3 folder4 folder5 folder6 0 0 0 0 3 Click Import User List and select the import file you created 4 Click Next 5 Select the apps you d like the new user accounts to have access to and click Next 6 Click Save Your new user accounts save to your device Editing User Settings 1 On the Set Up Users screen select the user whose information you d like to edit The User Profile and Share Access panels display 2 Modify the required and optional settings as desired 3 Ifa private share has been created on the Share screen it displays in the Share Access panel of the Set Up Users screen You can assign an access level to it for each user See Making a Share Private on page 47 for information on creating a private share Updating a User Password When viewing details about a user the Administrator can add or change the user s password no password is the default setting Use the following steps to update a user password 1 Onthe Set Up Users screen select a user from the list on the left WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 39 USER MANUAL MANAGING USERS GROUPS AND SHARES 2 Click the toggle button MM if no password has been previously created 3 Click Config
125. oved by WD could void the user s authority to operate the equipment ICES NMB 003 Compliance Cet appareil DE la classe B est conform a la norm NMB 003 dew Canada This device complies with Canadian ICES 003 Class B safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approver pour els Etas Units et el Canada CAN CSA C22 2 No 60950 1 Secret equipment DE technologie de information This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked Class 2 CE Compliance for Europe Verified to comply with EN55022 for RF emission EN 55024 for Generic Immunity as applicable and EN 60950 for Safety GS Mark Germany only Machine noise regulation 3 GPSGV Unless declared otherwise the highest level of sound pressure from this product is 7Odb A or less per EN ISO 7779 Maschinenlarminformations Verordnung 3 GPSGV Der h chste Schalldruckpegel betr gt 70 db A oder weniger gem EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 137 USER MANUAL REGULATORY AND WARRANTY INFORMATION KC Notice Republic of Korea only Class B Device Please note that this device ha any environment including residential areas Korean KCC certification ID MSIP REM WDT D8C VCCI Statement CORBIN 77A BIBI RE Cd CORE FRE CER FSE
126. over the Internet For additional information on remote backups see Knowledge Base Answer ID 10637 Creating a Remote Backup Use the following steps to back up your WD My Cloud EX2 to a remote device 1 On the navigation bar click Backups to display the Backups screen WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 69 USER MANUAL BACKING UP AND RETRIEVING FILES 2 Click Remote Backup 3 Click the Create Remote Backup button 4 Place a check mark in the box next to the share you d like to back up and then click Next 5 Inthe Remote IP field enter the IP address of the remote backup server Example 192 168 1 16 6 Inthe Password field enter the password for the remote backup server and then click Next WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 70 USER MANUAL BACKING UP AND RETRIEVING FILES 7 Select the check box next to the share where you d like to back up your data and then click Next 8 Complete the following fields to create a Remote backup job and then click Next Job Name Enter a Job Name for your backup Auto Update Click the toggle button IM to enable the Autoupdate feature Backup Now Click Yes to begin your remote backup now Click No to create a remote backup job for future backup 9 Review the details of your Remote Backup job and then click Finish WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 71 USER MANUAL BACKING UP AND RETRIEVING FILES Viewing the Details of a Remote B
127. ovided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration Serial number required via htto support wd com Western Digital Technologies Inc 3355 Michelson Drive Suite 100 Irvine California 92612 Phone 949 672 7000 Email support wd com WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 140 USER MANUAL APPENDICES Appendices Appendix A WD My Cloud EX2 Quick User Guide Appendix B Joomla Setup Guide Appendix C phpBB Setup Guide Appendix D Supported RAID Modes Appendix E RAID Migrations Appendix F Safe Mode Firmware Update Procedures Appendix G Technical Specifications Appendix A WD My Cloud EX2 Quick User Guide This guide is primarily for WD My Cloud EX2 users rather than the administrator Logging into WD My Cloud EX2 1 Enter the name of your WD My Cloud EX2 device default name wdmycloudEX2 in the browser s address field http lt device name gt Windows Example http wdmycloudEX2 https lt device name gt local Mac Example httos wdmycloudEX2 local 2 Click Go Wu My Cloud EX 3 On the WD My Cloud EX2 Login page enter your User name and Password 4 Click Login The WD M
128. p Jobs select the job you d like to modify and then click the Edit Job button 2 Review the USB Details screen and then click Close to close the screen WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 68 USER MANUAL BACKING UP AND RETRIEVING FILES Editing a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs select the job you d like to modify and then click the Edit Job button 2 Inthe USB Backup area make the necessary changes to your job and then click Save Deleting a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs click the Delete Job button next to the job you d like to delete 2 In response to the confirmation message click OK The selected USB Backup job is now deleted and removed from the USB Backup Jobs list Remote Backups Back up your WD My Cloud EX2 device to another WD My Cloud EX2 or a WD My Cloud EX4 device Before you proceed with a remote backup ensure the following You have a remote WD My Cloud EX2 or WD My Cloud EX4 device to back up this device to Existing shares and data from this device will be copied to the target device in addition to previously existing data The remote Server setting is turned ON in the remote WD My Cloud EX2 or WD My Cloud EX4 device The backup password for the remote WD My Cloud EX2 or WD M Cloud EX4 device is enabled You have enabled port forwarding to see the remote WD My Cloud EX2 or WD My Cloud EX4 device
129. p and connected Ahan tha LED on fw trend ed the WD My Cloud ENI Deco a ninad ble y hy uy TF Pil 1 miy Like severa minos Having bowie Make sure WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 15 USER MANUAL GETTING STARTED 4 When the power LED on your WD My Cloud EX2 device is solid blue click Next The software discovers your device We My Cloud Ex P connec Select your WD My Cloud EX2 WOMy Cloud xs Note f your device is not detected follow the on screen directions 5 Select your WD My Cloud EX2 device and click Next The Set up your personal cloud screen displays WD My Cloud Ex Es Personal Cloud Set up your personal cloud Want to access your files from outside your home jones 6 Enter your first and last name and your email address optional The email address is needed if you want to create an account with remote access capability Ensure that Also register WD My Cloud EX2 with this information is selected Note WD My Cloud EX2 provides fee free remote access to your personal cloud device Once you create your account you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop app WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 16 USER MANUAL GETTING STARTED 7 Click Next The Your account screen displays Wa My Cloud EX2 CO Personal Cloud Your account Add moro bora 8 If you d like to add users click Add more users enter the u
130. pp click Details Close the Details screen 5 Place a check next to the app s you d like to add to your device and then click Install The selected apps are added to your device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 98 USER MANUAL MANAGING APPS ON WD MY CLOUD EX2 Manually Adding an App If you have an app you d like to add that is not listed on the Add an App screen use the following steps to manually add that app to your WD My Cloud EX2 device Note WD recommends that you fully understand the nature of any app before you install it on your device 1 On the navigation bar click Apps to display the Apps screen MWe Mty Cloud Al rA A mo fi FR O Aa B 0110704 2 Click the Add an App icon in the lower left side of the screen 3 Scroll to the bottom of the Add an App screen and then click the To install manually click here link 4 Navigate to the app you d like to install on your device 5 Select the app and then click Open 6 The selected app is added to your device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 99 USER MANUAL MANAGING APPS ON WD MY CLOUD EX2 Deleting an App Use the following steps to delete an app from your WD My Cloud EX2 device 1 On the navigation bar click Apps to display the Apps screen 2 From the Apps list in the left pane select the app that you d like to delete from the device 3 Click the Remove an App icon Eiin the lower left side of the screen
131. quiring replacement Replacing a Drive If you bought a WD My Cloud EX2 device without hard drives or if you are replacing an existing drive you may use a drive made by another company For a list of compatible drives go to wd com mycloudex2 Removing a Drive Important Before getting started power off the unit and disconnect all of its cables Place the unit on a clean and stable surface If the WD My Cloud EX2 still contains the faulty drive you must first remove it before you can insert the new one 1 Reveal the hard drives by pressing the indented button on the top of the device and pulling up the door 2 Remove the bracket used for holding drives in 3 Pull the plastic tab at the back of the drive and with your other hand guide the drive up and out of the enclosure WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 134 USER MANUAL REPLACING A DRIVE Inserting a Drive Important To avoid electrostatic discharge ESD problems ground yourself by touching metal before handling the device Preparing a Drive The My Cloud EX2 comes with a bag holding the screws tabs and labels needed for inserting the new drive For WD replacement drives you can reuse the parts attached to the faulty drive UL m A standard phillios head screwdriver is all you need ME W 20 Note M y LO O yA w Wi 7 0 A S Vj 4
132. r Once the connection is established between the SCSI initiator and the iSCSI target the operating system on the iSCSI initiator sees the storage as a local storage device that can be formatted read and written in the usual manner WD My Cloud EX2 allows you to create and manage iSCSI targets The iSCSI target provides storage similar to a local hard disk drive but is accessed over a network rather then locally The iSCSI target is protected by the underlying RAID structure of the WD My Cloud EX2 server SCSI Roles Initiator A client computer that accesses storage devices using iSCSI commands over an IP network Target network attached storage device that provides access to logical disks which can be created on the WD My Cloud EX2 server Creating an iSCSI Target Use the following steps to create an iSCSI target 1 On the navigation bar click Storage to display the Storage screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 88 USER MANUAL MANAGING STORAGE ON WD MY CLOUD EX2 2 Click iSCSI if not already selected eae lyi A PR O 2 9 3 Click the toggle button MM to enable iSCSI 4 Click Create iSCSI Target at the bottom of the screen 5 On the Create iSCSI Target screen enter the following information Alias Descriptive name for your target Created On The Volume where you d like the iSCSI target to reside Size The size of your target and the unit of information storage for that size e g G
133. r Protocol P2P Peer to Peer 1 Inthe left pane click a download method 2 zlo download files to your location enter the information required for each download method Apps 02 The Apps page provides access to the various apps available for your use on the WD My Cloud EX2 device Available apps vary depending on what your administrator has implemented WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 145 USER MANUAL APPENDICES Appendix B Joomla Setup Guide Joomla is an award winning content management system CMS that allows you to build Web sites and powerful online apps For additional information on Joomla visit http www joomla org Joomla is one of the many apps available for use from your WD My Cloud EX2 device Provided in this section are the steps you ll need to set up Joomla Requirements Database e g MySQL FireBird MS SQL server Oracle PostgreSQL SQLite If you re using phpMyAdmin as your SQL database ensure that you ve added the phpMyAdmin app to you My WD Cloud EX2 setting Up Joomla 1 Add the Joomla app to your WD My Cloud EX2 device see Adding an App on page 98 for information on adding an app to your device 2 Onthe App screen click Joomla in the left pane 3 In the Configuration URL field click the configuration URL link The Joomla Installation page displays 4 Select a language from the scrolling window This is the language that will be used during Jo
134. r available updates at any time in the Available Updates area This area also displays the current version of the firmware and indicates when the last firmware update was made Available Updates Check for Update Checking for Updates 1 In the New Firmware field click Check for Updates 2 Review the Update Firmware screen and click OK If an update is available click Install and Reboot install and Rebool Manual Update Follow this procedure to perform a manual update Note Ensure that you ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at htto support wd com product download asp NENE EE Update from File Manually Installing an Update 1 In the Manual Update section click Update from File 2 Navigate to the firmware update file and then click Open 3 Review the confirmation message and then click OK The update installs on your device When the update is complete your WD My Cloud EX2 device reboots WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 182 USER MANUAL REPLACING A DRIVE Replacing a Drive Identifying a Faulty Hard Drive Replacing a Drive Returning a WD Drive The My Cloud EX2 device is a limited user serviceable product that allows you to replace the hard drives in the enclosure You can use WD hard drives or another brand s hard drive Note For a complete list of compatible drives visit wd com mycloudex2 Important For bes
135. ream and enjoy music and video files stored on your WD My Cloud EX2 device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 25 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Note Video streaming performance is best over your LAN and when your mobile device is connected using WI Fi wireless connections WAN streaming performance may be limited by upload speeds on your home Internet connection Share your presentations on your Apple or Android tablets Your WD My Cloud app supports most major file tyoes such as Microsoft Word documents Microsoft Excel spreadsheets and PowerPoint presentations For more features and instructions see the Help Guide Me page and Quick Tips within the WD Photos app or go to http wdmycloud wad com Note WD My Cloud app brings your data from the WD My Cloud EX2 device to your tablet handset or other portable devices using Google Android or Apple iOS WD My Cloud provides a convenient file list of the WD My Cloud EX2 device contents and then launches your favorite player or viewer for any files you wish to open For file tyoes your mobile device supports see the device s manual Requirements WD My Cloud EX2 personal cloud storage with the most recent firmware connected to the Internet Access to cloud services requires the WD My Cloud app and an active Dropbox Google Drive or SkyDrive account iOS iPhone or iPad running versions 5 0 or later software Android smartphone or tablet running v
136. s and whether the device passed or failed the test 2 Review the test results and then click Close If the device fails the test click EX and then click Support to get assistance System Restore The system restore allows the Administrator to perform a full factory restore on the WD My Cloud EX2 device This option restores your device to factory default settings with no data loss Important Before doing a factory restore or a system update you may choose to save your device s current configuration At a later time you can import a previously saved configuration Keep in mind that importing a configuration after restoring factory defaults does not restore shares or users See System Configuration to create or restore a configuration file Note To erase all of the data on your device see Format Disk on page 128 System Restore 1 In the System Restore area click System Restore 2 Review the confirmation message and then click OK The device reboots Don t unplug the device during this rebooting process Once the reboot is complete launch the dashboard WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 126 USER MANUAL CONFIGURING SETTINGS System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file This is useful if you perform a system restore and want to maintain your current configurations System Configuration save Config F
137. s any shares that have the Media Serving setting enabled including the Public share by default You can drag and drop media files into the corresponding folders in the Public share e g music files into the WDMyCloudEX2 Public Shared Music default share Streaming Media in lunes iTunes is enabled by default in the dashboard See Enabling iTunes on page 105 for more information on configuring iTunes 1 Launch iTunes on your computer 2 Click WDMyCloudEX2 under the Shared section of the left pane If you have copied music to the Public Shared Music folder or a video to Public Shared Videos and it is in a format supported by iTunes It is listed in the right pane 3 Double click a media file you d like to play WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 108 USER MANUAL CONFIGURING SETTINGS Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the WD My Cloud EX2 device s system network media utilities notifications and firmware settings This chapter explains how to configure the various settings for your WD My Cloud EX2 device General On the General page you can View and modify the device name and description Select the language in which the web pages should display Set the date time and time zone for the device Enable cloud access for your device Set energy sa
138. select accept the terms of the License Agreement and click Install The installation begins 5 When installation is complete click Done Desktop Icons If you are using a Windows computer check the desktop to locate the following icons eS Opens the WD My Cloud EX2 dashboard 3 bsp the contents of the Public Share A Opens the WD My Cloud app For Mac computers check the desktop to locate your desktop icons Getting Started Without Online Setup Software ff you do not use the online setup software to get started you can still Use your WD My Cloud EX2 personal cloud storage device as an external hard drive dragging and dropping files to and from tt Configure the device using the WD My Cloud EX2 device s dashboard See The Dashboard at a Glance on page 50 Back up files using USB Remote Internal and Cloud backup see Backing Up and Retrieving Files on page 66 Accessing Content The WD My Cloud EX2 device s Public folder contains Shared Music Shared Pictures and Shared Videos subfolders The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive Note This manual uses the term shares and folders interchangeably WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 19 USER MANUAL GETTING STARTED Once you ve physically connected your WD My Cloud EX2 device see Physically Connecting the Device
139. ser information and then click the plus sign If you d like to skip the add an account step click Next You ll have the opportunity to create a personal cloud when you create a user account see Adding a Single User on page 35 Note It may take a few minutes for your email inbox to receive instructions on accessing the WD My Cloud EX2 device remotely 9 Check your email to confirm your new account and then click Next to display the Setup Complete screen Note You may need to check your email spam folder if your spam filter does not allow email from WD Wo My Cloud EX2 Y Setup Complete Congratulations Your WD My Cloud EX2 is set up Next we recommend installing the WD My Cloud application Install the WD My Cloud application Also Place helpful shortcuts on my Desktop Recommended Automatically update WD My Cloud EX2 whenever new firmware becomes available The Congratulations screen displays You ve successfully set up your WD My Cloud EX2 device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 17 USER MANUAL GETTING STARTED Selecting Options All options on the Congratulations screen above are enabled by default The table below explains what happens when the options are enabled or disabled 1 Select your desired options clearing the check box for any option you want to disable Option Result Install the WD My Cloud app If the option is enabled e An installation wizard launches automatica
140. server No mysterious location of your data No monthly fees No limits Advanced features SCSI target full featured FTP services jumbo frame support iPv6 ready UPS support USB and network real time resource monitor volume encryption with boot up password SNMP and virtual volumes About the Online Learning Center WD s online Learning Center provides the latest information instructions and software to helo users get the most out of their personal cloud storage This web based guide offers step by step help with setting up remote access backing up data monitoring device status and more It s an interactive resource to walk users through installing and using their WD My Cloud EX2 device The online Learning Center allows you to Learn about your new personal cloud storage product Download the latest software for your product Find in depth interactive information on how to explore each of your product s features Update your product whenever new features become available Access an always available resource online without a manual or CD WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 4 USER MANUAL PRODUCT OVERVIEW Package Contents WD My Cloud EX2 Personal Cloud Storage device Ethernet cable AC power adapter Quick Install Guide Assembly kit for driveless model only WD My Cloud EX2 Personal Cloud Storage Device AC adapter Ethernet cable Quick Install Guide For information on addit
141. t performance WD recommends inserting WD Red hard drive assemblies into the unit s enclosure Visit support wdc com and search the knowledge base for Knowledge Base Answer ID 8 to get detailed instructions on obtaining a replacement drive for this product Following are instructions for replacing a faulty drive or if your WD My Cloud EX2 model did not come with drives for inserting drives Identifying a Faulty Hard Drive If the LEDs on the unit are flashing or you have received an alert a hard drive may be faulty To determine which drive is faulty do the following 1 On the dashboard s navigation panel click Storage and then click Disk Status VW My Cloud EX A Storage RAID iSCSI System Disks Volume Virtualization WD MY CLOUD EX2 PERSONAL CLOUD STORAGE oe USER MANUAL REPLACING A DRIVE 2 If one of the drives Is Bad or has Failed select it and view detailed information on the Hard Drive Information dialog box Note The drive number corresponds to the 1 or 2 decal on the drive In the event a fault occurs and you would like to service the device yourself visit WD Technical Support at support wdc com and search for Knowledge Base Answer ID 8 to obtain detailed instructions on obtaining a replacement drive When contacting Technical Support have the following information ready the WD My Cloud EX2 device s serial number date of purchase and the serial number of the internal hard drive s re
142. ting two drives arrange them so that the connectors at the bottom face in The green boards should face each other If inserting one drive the green board faces the middle of the unit 3 Gently slip a drive into the slot Make sure the plastic tab is sticking up at the back of the unit Repeat with the other drive if applicable 4 Screw the bracket over the tops of the drives Close the door and firmly push down until it locks into place 5 Reconnect the network and power cables to the device Note For information about rebuilding the replacement drive visit htto support wdc com and search the knowledge base for Knowledge Base Answer ID 11007 Important Do not attempt to use the device during the rebuild process Returning a WD Drive Important Do not disassemble the internal drive and attached assembly components Return the entire internal drive assembly intact to WD Return the faulty drive following the instructions provided in the WD Knowledge Base Answer ID 8 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 136 USER MANUAL REGULATORY AND WARRANTY INFORMATION Regulatory and Warranty Information Regulatory Compliance Warranty Information All Regions Except Australia New Zealand Warranty Information Australia New Zealand only Regulatory Compliance Federal Communications Commission FCC Class B Information Operation of this device is subject to the following two conditions 1 This device may not c
143. tion across multiple locations To enable disable the Local Master Browser click the toggle button MM Remote Server The Remote Server section of the Network screen allows you to enable your WD My Cloud EX2 device to act as a remote server allowing you to back up shares from another WD My Cloud EX2 on the local LAN or WAN Note To see your WD My Cloud EX2 device over the Internet ensure that you ve added port forwarding rules for both SSH and Remote Backup services Port Forwarding on page 124 To enable Remote server click the toggle button MM to ON 3 Click Configure 4 In the Password field enter a password to be used to access remote backups for this device to a remote server 5 Click Save 6 Review the SSH information and then click the accept check box 7 Create a password for SSH login and then click OK WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 123 USER MANUAL CONFIGURING SETTINGS Port Forwarding The Port Forwarding section of the Network screen allows you to manage your connections to particular services by assigning default or custom port numbers For additional information on Port Forwarding see Knowledge Base Answer ID 10649 Adding Port Forwarding Services 1 Click Add to add port forwarding service s to your WD My Cloud EX2 device 2 On the Port Forwarding Settings screen click either Select the default service scan or the Customize a port forwarding service and then clic
144. trator logon ID to log into the web browser app Because of this ensure that you log out of the WD My Cloud EX2 device web browser app when you re not using it This allows other users authorized to use the Administrator logon ID to access the web browser app See Energy Saver Web Access Timeout on Energy Saver on page 114 to automatically log out of the app after a set amount of time The Users screen displays a list of the current users and allows the Administrator to view user details create new users create groups and grant a user access to existing shares and groups Viewing Users 1 On the navigation bar click Users to display the Set Up Users screen VW My Cloud EX A pet Up Users Users A admin 2 samsmith WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 34 USER MANUAL MANAGING USERS GROUPS AND SHARES 2 To view user details click a user name on the left pane The user s profile and share access information display A user can have read only read write or no access to a share AL SAM SMI THE com Note The shares in the Share Access section are not editable because they are public shares Once you make a share private the share displays in the list and you can edit it See Making a Share Private on page 47 Adding a Single User The Administrator adds user accounts and sets the parameters of the shares that a user can access Use the following steps to add a single user account 1
145. ult Gateway e DNS Server Note When configuring the Static or DHCP record your Subnet mask Gateway IP address and DNS Server in a safe location for future reference This information will not be displayed once it is entered into the WD My Cloud EX2 server Link Speed Select the link speed for your network from the drop down menu and then click Save Options Include e Auto e 100 e 1000 Jumbo Frames Jumbo frames are large IP frames used to increase performance over supported networks Select the Jumbo Frame for your network from the drop down menu and then click Save Note All devices on your network e g router computer must support and be configured for this option in order to maximize performance SMB2 Server Message Block version 2 Select this option to support Windows File History in Windows 8 e To enable disable SMB2 click the toggle button IM Note If you enable SMB2 read write performance will be impacted WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 120 USER MANUAL CONFIGURING SETTINGS FTP Access File Transfer Protocol enables the transfer of data from one computer to another through a network FTP is disabled by default 1 To enable FTP Access click the toggle button to on 2 Click Configure 3 On the FIP Settings screen enter the following information e Maximum Users From the drop down menu select the maximum number of users you d like to have FTP access e Idle Time Enter t
146. updating 100 viewing 97 Apps Panel 61 assigning a group to a user 40 quotas to a group 44 quotas to users 40 share access to groups 43 automatic support requesting 64 auto rebuilding 86 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL B backup Amazon S3 Cloud 77 backups 69 about 66 ElephantDrive 77 USB 66 Box contents 5 C Capacity panel 55 changing 83 changing the RAID mode 83 China RoHS 138 cloud access settings 112 cloud backups about 75 Amazon S3 77 ElephantDrive 75 Cloud Devices panel 59 common tasks 65 compliance Europe 137 regulatory 137 safety 137 connecting a USB drive 66 a Virtualized Volume to a target 94 WD My Cloud EX2 11 contacting WD Technical Support ii creating a USB backup 67 a Virtualized Volume 92 an iSCSI target 88 internal backups 73 multiple users 37 new shares 46 remote backups 69 customer support 63 other 64 Customs Union 138 D Dashboard accessing for the first time 51 end user 142 Home Page 53 launching 50 navigation icons 54 deep sleep 114 deleting an app 100 an iSCSI target 90 158 internal backups 75 Port Forwarding Services 124 remote backups 73 USB backups 69 desktop icons 19 device capacity 55 health 56 rebotting 127 status 55 Diagnostic Tests running 126 diagnostics system 56 Diagnostics Panel 56 disabling an iSCSI target 90 DLNA 103 iTunes 105 Disk Status about 86 dismissing a system alert 63 distributed file system settings 116 DLNA about 108
147. ure to the right of the toggle button IM to display the Edit Password screen 4 Enter the new password in both the Password and Confirm Password fields 5 Click Save Assigning a User to a Group Use the following steps to assign a user account to a user group 1 On the Set Up Users screen select the user from the left pane 2 In the Group Membership field click Configure 3 Select the check box next to the Group you d like the user to join and then click Save Quota Rules Assigning user quotas allows you to better control the disk space allocated to a user or a group There are various rules dictating which quota takes precedent over another User quota must be lt the group quota e g if your group has a 20GB quota and you try to set the user quota to 30GB quota you will be prompted to reduce your user quota to be equal to or less then the group quota If the user quota is not set the group quota is assigned to the user When a user quota is set prior to joining a group and a group is assigned If the user quota gt group quota the individual user s quota is automatically reduced to the group quota amount If the user quota is lt group quota the individual user quota remains unchanged Assigning Quotas to a User Use the following steps to assign a quota to a user account A quota determines the amount of disk space allocated to the user on the WD My Cloud EX2 device 1 Onthe Set Up Users scr
148. ving options Enable and configure Time Machine backups for your Mac Enable various services for your device WARNING Renaming the WD My Cloud EX2 device forces all the network computers to remap their shared network resources Change the device name only when necessary WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 109 USER MANUAL CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar click Settings The General page displays Device Profile WDMyCioudEx2 WOMYCiUdEA 1 In the Device Profile section of the General page view or modify the following settings Device Name Enter a unique name for your device to identify it on the network The device name can be up to 15 characters long and can not include special characters e g O etc Device Description The default description is WDMyCloudEX2 If desired enter a different description for your device The device description can be up to 32 characters long and can not include special characters e g O etc Serial Number Displays the WD assigned number that identifies the specific unit This field can not be updated WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 110 USER MANUAL CONFIGURING SETTINGS 2 Ifyou made any changes click Save appears next to the updated field once a change is made Note Throughout the WD My Cloud EX2 dashboard the Save and Cancel buttons display only if you make changes
149. with various apps installed There is also a list of available apps for you to choose from on the Add an App screen Managing Apps The Apps screen displays a list of the currently installed apps From this screen you can use your installed apps add new apps or remove apps you no longer want to use Viewing Apps 1 On the navigation bar click Apps to display the Apps screen 2 To select an app click the name of the app in the left pane The app displays in the right pane WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 97 USER MANUAL MANAGING APPS ON WD MY CLOUD EX2 Adding an App Use the following steps to add an app to your WD My Cloud EX2 device 1 On the navigation bar click Apps to display the Apps screen 2 Click the Add an App icon in the lower left side of the screen The first time you add an app the Terms of Service screen displays Read and accept the agreement WD MY CLOUD APP CENTER TERMS OF SERVICE AGREEMENT IMPORTANT READ CAREFULLY SECTION 8 OF THIS DOCUMENT CONTAINS A BINDING ARBITRATION PROVISION THAT REQUIRES THE RESOLUTION OF DISPUTES ON AN INDIVIDUAL BASIS LIMITS YOUR ABILITY TO SEEK RELIEF IN A COURT OF LAW AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS CLASS ARBITRATIONS OR A JURY TRIAL FOR SANTI TT A TAT MATONE TMT A Decline accept 3 On the Add an App screen place a check next to the app you d like to add to the device Cancel Install 4 For details about the a
150. wo ways to do this Note Before creating an alias click Finder gt Preferences gt General and make sure Connected Servers is checked Click the item you wish to alias e g Shared Music hold down the mouse button hold down the Cmd and Option keys simultaneously and drag the item to where you want the alias to appear Instead of moving the original item this creates an alias at the new location OR Right click the item you want to alias e g Shared Music and then click File gt Make Alias Mapping the Public Folder Windows To map the WD My Cloud EX2 Public folder for quick access in the future PR OS lS In Windows Explorer under Network click WOMYCLOUDEX2 Right click the Public folder and select Map Network Drive from the menu Select the desired letter from the Drive drop down list Select the Reconnect at login check box Click Finish Your Public drive is now mapped WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 20 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Accessing Your Cloud Remotely Enabling Cloud Access for the WD My Cloud EX2 Device Configuring Cloud Access for a User Mobilizing Your Files with iOS and Android Mobile Apps A personal cloud is your content at home secure and under your control Unlike public clouds a personal cloud allows you to keep all of your content in one safe place on your home network Share files stream media and access your content anywhere from your PC
151. y Cloud EX2 dashboard displays WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 141 USER MANUAL APPENDICES The Dashboard Home Page The WD My Cloud EX2 Home page has an information bar at the top right a navigation icon bar across the page an instant overview of the status of the device s main functions and links for updating settings Information Icons Navigation Icons Status and Update panels Navigation Icons Icon Name Actions Home The dashboard displays an instant overview of the status of the device s main functions and links for updating settings Users Create change and delete users and grant them full or limited access to particular shares Shares Create change and delete shares folders and grant specific users full limited or no access to particular shares Cloud Access Set up change and remove remote cloud access to particular shares Monitor remote access status Backups Create backups to e A USB drive e Another WD My Cloud EX2 or a WD My Cloud EX4 on your local network or on a remote network e A Cloud backup site D WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 142 USER MANUAL APPENDICES Icon Name Actions Storage Select the way your WD My Cloud EX2 device stores your data se YAA IA as Apps Add or remove various apps that allow you to use your device more productively O o0 Backups Create backups to e A USB drive e Another WD My Cloud E
152. ys the amount of free storage left on your WD My Cloud EX2 device WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 55 USER MANUAL THE DASHBOARD AT A GLANCE 1 To see detailed information click the arrow in the lower right to display the current usage of the drive s capacity 2 To return to the Home page click Close Device The Device section identifies the overall health of the system indicates the current version of your firmware and informs you if firmware updates are available Healthy Diagnostics The Diagnostics section displays a snapshot of the system s components and identifies the overall health of the WD My Cloud EX2 device Healthy WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 56 USER MANUAL THE DASHBOARD AT A GLANCE 1 To see details about the status of system components click the arrow on the right side of the panel 2 To return to the Home page click Close Firmware The Firmware section displays the current version of firmware loaded on your WD My Cloud EX2 device green check mark indicates that your firmware is up to date Healthy 1 To view whether an updated version of the firmware is available click the arrow to the right of Firmware to display firmware availability Ifan update is available click Install and Reboot to update your device 2 To return to the Home page click OK or Cancel Note f new firmware is available see Firmware Update on page 131 for in

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