DELL Venue 11 Pro 64GB Black
Contents
1. Possible causes Possible solutions Tablet does not turn on The battery is completely discharged 1 Charge the tablet for at least 4 hours 2 Press and hold the Power button for 2 seconds Tablet does not turn off Press and hold the Power button for 10 seconds to perform a hard shut down Tablet locks up Press and hold the Power button for 10 seconds to perform a hard shut down Tablet is not responding or behaving unexpectedly 1 Reboot the tablet See Turning Off Your Tablet and Turning On Your Tablet 2 Refresh the tablet See Reset your tablet 3 Contact Dell s support service See dell com support Tablet cannot boot into Windows Software or feature is not working as expected Contact Dell s support service See dell com support Software updates may have been downloaded in the background Restart your tablet by swiping in from the right edge of the display to access Charms and touch Settings Power gt Restart to restart the tablet 24 Troubleshooting Touchscreen problem Problems Possible causes Possible solutions Touchscreen responds slowly or improperly Network Problem The screen is dirty e Protective cover prevents the tablet from recognizing your inputs e Moisten a soft lint free cloth with either water or a display cleaner and wipe the surface of the tablet until it is clean Do not allow water fr2. Thickness 9 mm 0 35 inches Weight 400g 5g 0 88lb 0 01lb Environmental requirements Temperature range Operating 0 C to 35 C 32 F to 95 F Non operating 40 C to 65 C 40 F to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Non operating 5 to 95 noncondensing Altitude maximum unpressurized Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Ports and Connectors Audio One headset audio out port microSD card One microSD card slot USB One Micro USB 2 0 port Display Type 8 WXGA with multi point capacitive touch Resolution maximum 800 x 1280 Aspect ratio 30 Specifications 16 9 Brightness maximum 400 nits Viewing angle Symmetrical 80 degrees Contrast ratio 700 1 Color depth 24 bit pixel AC Adapter Input voltage 100 240 VAC Input current maximum 0 5 A Input frequency 50 60 Hz Output power 10 W Output current 2A Rated output voltage 5 VDC Temperature range Operating 0 C to 40 C 32 F to 104 F Storage 40 C to 70 C 40 F to 158 F Camera Resolution Front facing camera 1 2 MP 16 9 Rear facing camera 5 MP 16 9 31 Specifications Glossary This section provides information about the terms used in this document that is for informational purposes only
3. by the force of gravity The grms value is typically used to express the overall energy of a particular random vibration event and is a statistical value used in mechanical engineering for structural design and analysis purposes H Hz Hertz A unit of frequency measurement that equals 1 cycle per second Computers and electronic devices are often measured in kilohertz KHz megahertz MHz gigahertz GHz or terahertz THz M microSD micro Secure Digital a smaller size of SD which is a removable flash memory card used for storing information in portable devices such as mobile phones digital cameras and tablet computers The standard size of SD is 32 x 24 x 2 1 mm and microSD is15x11x1 mm Micro USB universal serial bus A hardware interface for a low speed device such as a USB compatible scanner set of speakers printer broadband devices imaging devices or storage devices Devices are plugged directly in to a 5 pin socket on your tablet both to communicate and to supply electric power The Micro USB port can be connected to a standard USB port using Micro USB to USB cable R resolution The sharpness and clarity of an image produced by a printer or displayed on a monitor The higher the resolution the sharper the image S Service Tag A bar code label on your tablet that identifies your tablet when you call Dell for customer service or technical support Glossary l 33 shortcut An icon that provid
4. displays and follow the instructions included with the product FAN CAUTION Do not clean the keyboard with a moist cloth 26 Troubleshooting Refreshing your tablet Refreshing your tablet will restore Windows to original factory settings without deleting any of your personal files installed apps from Windows Store or personalization settings To restore your tablet 1 2 A Swipe in from the right edge of the display to access Charms Touch Settings os Change PC settings gt Update and recovery Recovery Touch Get started under Refresh your PC without affecting your files Read the warning and touch Next after you read the warning NOTE Apps installed from the Windows Store are automatically reinstalled after the refresh is complete Apps installed from sources other than the Windows Store are removed and have to be manually installed A list of apps removed during this process is created on the desktop after the process is complete Resetting your tablet Resetting your tablet will return the system to original factory settings 1 Swipe in from the right edge of the display to access Charms 2 Touch Settings GH Change PC settings Update and recovery Recovery A Touch Get started under Remove everything and reinstall Windows 4 Read the warning and touch Next after you read the warning A CAUTION Resetting your tablet erases all data from your tablet including your account configuration ap
5. 2 Swipe down the shutdown confirmation screen to the bottom edge of the display to turn off the tablet Using Charms 1 Swipe in from the right edge of the display to access Charms 2 Touch Settings X Power gt Shut down to turn off the tablet Turning Off the Screen Using the Power button Press the Power button to turn off the screen Using Charms 1 Swipe in from the right edge of the display to access Charms 2 Touch Settings Xf Power l Sleep to turn off the screen E NOTE If your tablet is in a standby state tablet is on but screen is off press the Power button or Windows button once to turn on the screen 12 Setting Up Your Tablet Inserting a microSD card M DE Re A E 1 Open the slot cover 2 Align the microSD card so that the pins are pointed toward the card slot 3 Push the microSD card into the card slot 4 Close the slot cover Setting Up Your Tablet 13 Removing the microSD card N CAUTION Removing the microSD card while it is in use may cause data loss or result in application errors Make sure all save operations to the microSD card are complete before removing the microSD card 1 Touch the Desktop tile to enter Desktop mode 2 Touch Safely Remove Hardware Ge in the notification area at the bottom right corner of the screen E NOTE If you do not see Safely Remove Hardware Wo to
6. B Battery Tablet battery status 10 Tablet charge 9 Button Power 6 Volume up down 6 C Charging Tablet 9 Charms 20 Connection Wi Fi 16 G Gestures Drag 17 Rotate 18 Swipe or Slide 17 Touch 16 Touch and Hold 17 Zoom in 18 Zoom out 18 L Lock screen 11 Login screen 11 M microSD card Insert 13 Remove 14 S Screen Lock screen 11 Login screen 11 Swipe left 20 Swipe right 21 Swipe up down 21 Turn off on 12 Service tag Locating 29 Start icon Function 20 Synchronize with computer 22 T Tablet Charge 9 Overview 5 Refresh 27 Index 35 Reset 27 Setting 9 Turn off 12 Turn on 11 Touchscreen Display Orientation 19 Turn off on 12 Troubleshooting Battery 23 Network 25 System 24 Touchscreen 25 Ww Wi Fi setting 16 Windows button Location 5 Windows Start screen 19 36 Index
7. Battery status light Indicates the battery charge status 8 Power button e Press and hold to turn the tablet on or off e Press to turn the display on or off 9 Volume buttons Press to increase decrease volume 10 Microphone e Records sounds e Provides sound input while making calls using web based apps 11 microSD card slot Reads and writes files stored on a microSD card 12 Speaker 6 Features Provides audio output Feature Functionality 13 Service Tag label Provides the Service Tag Express Service code needed for contacting Dell for customer service or technical support 14 Rear camera E E E Captures pictures or videos NOTE The front camera does not support zoom face tracking or touch to focus NOTE The rear camera supports continuous auto focus and touch to focus but does not support zoom or face tracking NOTE The Micro USB port does not support connecting to a computer or power sharing to connected USB devices Regulatory model Venu 8 Pro Features 7 Accessories Your Venue 8 Pro Tablet Package includes the following accessories 10 W AC power adapter and Micro USB cable Provides power to your tablet and charges the battery Stylus optional Allows you to draw shapes select items and text turn pages write or sign documents as well as use touch gestures on the touchscreen Bes eer E NOTE T
8. Venue 8 Pro Tablet User s Manual Notes Cautions and Warnings E NOTE A NOTE indicates important information that helps you make better use of your tablet PC CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and Internet Explorer are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license October 2013 Rev A00 Contents St 10 g ee 5 PCCCSSONGS crest eter aes 8 Setting Up Your Tablet ius cccericecteceteeeneicteeietas 9 Charging the table 9 Turning ON Your Tablet E 11 Turning Off Your Tablet c avieaniuaciasiseourdindnaesaan 12 T rning OF the Screen anesini 12 Inserting a microSD ar ett dE 13 USING EAA eet e 15 Using Your Tablet EE 16 WSUS QUI Le DE 16 SS eeneg 16 Screen ONnentallOn DE 19 Windows 8 Start SCr6 n actiasnwasnacinnesincessmselsasieiseenes 19 Synchronizing Your Tabletivesiecsnedsnerstecanpeawar en 22 Troubleshooting ss sssssssesssusursusrurnnnnurnunnunnunnnnnnnnnnen 23 Cleaning Your Tablet egent EEsdhE 26 Refreshing your tablet cc cceeceeeeeeeeeeee
9. and may or may not describe features included with your tablet A A ampere A measure of the amount of electric charge passing a point in an electric circuit AC alternating current The form of electricity that powers your tablet when you plug the AC adapter power cable in to an electrical outlet ambient light sensor A feature that helps to control the display brightness C Charms a Microsoft Windows 8 Windows RT term for the icons that appear when you swipe in from the right edge of the display It provides quick access to the commonly system commands including search share Start devices and settings options connected standby mode A power management mode that enables a powered processor to consume minimal battery power when it is not being used and its display is off that is the system is powered on but the display is off In this state when a user presses a key Windows button or touches the screen the system immediately transitions into the operational active mode D device Hardware such as a disk drive printer or keyboard that is installed in or connected to your tablet E Email Electronic mail a method of exchanging digital messages from an author to one or more recipients via the Internet Email servers accept forward deliver and store messages and neither the users nor their computers are required to be online simultaneously 32 Glossary G GRMS A unit of acceleration caused
10. eeeeseeeteeeererees 27 Resetting your taletan siokia 27 Contacting Dell eoeestegesgeegeege Ee de aesuedvaennormnoranceaets 28 Locating Your Service Tag and Express Service Code csssccssseesseeesseeesneeeesseeeeaes 29 Contents Contents Features 1 2 3 4 yy 13 12 a S 6 7 8 Is 10 mi C J Feature Functionality 1 Audio port 3 5 mm Connect a headset headphones microphones or other audio equipment to listen to stereo sound record audio or make calls 2 Windows button e Press to open the Windows Start screen e Press for quick access to the most recently used app or most recently viewed screen Features 5 Feature Functionality A Status light e Lights up to indicate when either the front facing or rear camera is activated e Flashes when the tablet is powering on or shutting down 4 Front facing camera e Capture a front view picture or record videos e Use while making video calls 5 Ambient light sensor Automatically adjusts the brightness of the display s backlight based on surrounding light levels 6 Micro USB port e Connect the supplied power adapter to provide power to the tablet and charge the battery e Connect USB devices via an optional USB On The Go OTG dongle for transferring data music photos videos and so on 7
11. es quick access to frequently used programs files folders and drives When you place a shortcut on your Windows Start screen the home screen of Windows 8 is made up of Live Tiles and touch the tile you can open its corresponding folder or file without having to find it first Shortcut tiles do not change the location of files sleep mode A power management mode that shuts down all unnecessary computer operations to save energy V V volt The measurement of electric potential or electromotive force One V appears across a resistance of one ohm when a current of one ampere flows through that resistance VAC voltage in alternating current A mathematics of AC voltages as alternating currents are caused by alternating voltages VDC voltage in direct current A measurement in a DC system The current flows directly in one direction in the circuit and flows at a specific constant voltage W W watt The measurement of electrical power One W is 1 ampere of current flowing at 1 volt wallpaper The background pattern or picture on the Windows desktop Wi Fi A technology as a synonym for WLAN wireless local area network connects to the Internet when within range of a wireless network WXGA wide aspect extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 800 34 Glossary Index A Accessory Micro USB cable 8 Power adapter 8
12. h the display with two fingers and then move the fingers apart Zoom out Reduce the view of an image or web page Touch the display with two fingers and then move the fingers closer Rotate Rotate an object by 90 degrees Touch the display with two or more fingers and then move the fingers in a clockwise or counter clockwise arc 18 Using Your Tablet Screen Orientation For optimal viewing experience the screen orientation changes automatically to portrait or landscape format depending on how you hold the tablet You can disable automatic screen rotation and lock the screen in portrait or landscape mode V4 NOTE Some apps may not support automatic screen rotation and are designed to work only in one orientation Locking the screen orientation 1 Change the screen to the desired orientation 2 Swipe in from the right edge of the display to access Charms 3 Touch Settings gt Screen E 4 Touch O toggle to lock the screen orientation or touch Eg toggle to unlock the screen orientation Windows 8 Start Screen The Windows 8 Start screen displays a list of default and custom Live Tiles which act as a shortcut to Mail Windows Explorer Weather app Calendar Windows Store Internet Explorer and other installed apps Live Tiles on your Start screen change and update in real time to show news and sports updates weather updates social networking feeds and so on The tile based user in
13. he stylus is sold separately and is not shipped with the tablet 8 Accessories Setting Up Your Tablet A WARNING Before you begin any of the procedures in this section read the safety information that shipped with your tablet For additional best practices information see dell com regulatory_compliance Charging the tablet CAUTION Charge the battery in an ambient temperature of O C to 35 C N CAUTION Use only the supplied power adapter to charge your tablet Using unauthorized power adapters or Micro USB cables may severely damage your tablet E NOTE The battery is not fully charged when you unpack your tablet 1 Connect the power cable into the power adapter 2 Connect the Micro USB cable to the Micro USB port on the tablet Setting Up Your Tablet 9 3 Connect the power adapter to an electrical outlet and charge the tablet until the battery is fully charged E NOTE A fully discharged battery takes about 4 hours to fully charge You can check the tablet battery charge status from Battery charge light located on the right side of the tablet LED behavior Description Solid white Battery is getting charged Solid amber Tablet is on or in connected standby mode and the battery is low Off Battery is not charging or battery is fully charged Flashing amber Battery is critically low and does not have enough charge to power up If you press the power button during t
14. his state the battery charge light turns on for 2 seconds and then turn off Battery icon displayed on the screen Battery icon Description bi Tablet is connected to power suply and the battery is fully charged Tablet is connected to power suply and the battery is getting charged Tablet is running on battery power and the battery is discharging Tablet is plugged in and either no battery is detected or the battery isn t working correctly Tablet is running on battery power and the battery charge is low Tablet is running on battery power and the battery charge is critically low 10 Setting Up Your Tablet Turning On Your Tablet When you turn on the tablet for the first time you must finish Windows setup to start using your tablet For more information see the Quick Start Guide 1 Press and hold the Power button for 2 seconds to turn on your tablet The lock screen appears 2 Swipe up your finger from the bottom of the display to switch to the login screen and then enter password to log in to Windows AO Tuesday Becember 5 WT The tablet is ready for use when the Windows Start screen is displayed V4 NOTE If the login screen is not enabled in Windows 8 you will be taken directly from the lock screen to the Start screen Setting Up Your Tablet 11 Turning Off Your Tablet Using the Power button 1 Press and hold the Power button for at least 4 seconds
15. o USB to standard USB conversion cable then transfer files to or from the USB storage device d After transferring files use the Safely Remove Hardware wizard to remove the USB storage device E NOTE The Micro USB to standard USB conversion cable is sold separately and is not shipped with the tablet 22 l Using Your Tablet Troubleshooting Battery problem Problems Possible causes Possible solutions Battery does not charge 1 Check all connectors to ensure proper connectivity 2 Unplug the supplied Dell AC power adapter from the wall and verify that the outlet is functioning 3 Check all cable connections plug the adapter back into the tablet and then plug pack into the wall The tablet s temperature is below O C or higher than 35 C Charge the battery in an ambient temperature between 0 C to 35 C The battery or power adapter is damaged Contact a Dell authorized reseller to replace the battery or power adapter Battery drains quickly even when the tablet is in Standby mode If the tablet is not in the range of a network it can connect to the tablet continues to send out signals to locate a base station and drains the battery e Temporarily turn off the tablet e Move the tablet in range of a network it can connect to or temporarily turn off the wireless connection on your tablet Troubleshooting 23 System problem Problems
16. om the cloth to seep down to the tablet ports or buttons e Remove any protective covers from the touchscreen Problems No wireless connection Possible causes Possible solutions 1 Check if the wireless radio is on See Wi Fi setting 2 Try to get closer to the wireless access point A Reset the wireless router if using a private network open the browser to view the landing page if using a public network Slow Internet connections The signal strength is not strong enough Move your tablet to a different location for better signal reception Troubleshooting 25 Cleaning Your Tablet A CAUTION Before you clean your tablet disconnect all the cables and turn off the tablet Clean your tablet with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances 1 Turn off your tablet For more information on turning off your tablet see Turning Off Your Tablet 2 Disconnect any attached devices headphones and speakers from the tablet and from their electrical outlets A Moisten a soft lint free cloth with either water or a display cleaner and wipe the surface of the tablet until it is clean Do not allow water from the cloth to seep down to the tablet ports or buttons A CAUTION To avoid damaging the tablet or display do not spray cleaning solution directly onto the display Only use products specifically designed for cleaning
17. ork 1 Swipe in from the right edge of the display to access Charms 2 Touch Settings CX Available 20 3 Select an available network from the list and touch Connect Gestures Your tablet has a multi touch display You can touch the screen to operate the tablet Finger gestures Allows you to Touch e Select items on the screen including Tap gently on the display with options entries images and icons your fingertip e Start apps e Touch buttons on the screen e Input text using the on screen keyboard 16 Using Your Tablet Finger gestures Allows you to Touch and Hold Touch and hold your finger on the display e Display detailed information about an item e Open the context menu of an item to perform further actions Drag 1 Touch and hold your finger on an item on the screen 2 Keeping your finger in contact with the display move your fingertip to the desired location A Take your finger off the display to drop the item in the desired location Move items such as images and icons on the screen Swipe or Slide Move your finger in a vertical or horizontal direction on the display e Scroll through the Start screen web pages lists entries photos contacts and so on e Close an app Swipe the app to the bottom of the display Using Your Tablet 17 Finger gestures Allows you to Zoom in Enlarge the view of an image or web page Touc
18. ps music pictures files and so on Make sure that you back up all the required data before you proceed Troubleshooting 27 Contacting Dell To contact Dell for sales technical support or customer service issues 1 Goto dell com ContactDell 2 Select your country or region 3 Select the appropriate service or support link based on your requirement 4 Choose the method of contacting Dell that is convenient for you Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area E NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 28 Contacting Dell Locating Your Service Tag and Express Service Code You must provide the Service Tag Express Service Code of your tablet when contacting Dell for customer service or technical support E NOTE The telephone systems prompts you to enter the Express Service Code that helps in routing your call efficiently The Service Tag and Express Service Code for your tablet can be found on a label at the bottom of the tablet M t Locating Your Service Tag and Express Service Code 29 Specifications Dimensions and Weight Height 216 2 mm 8 51 inches Width 130 mm 5 11 inches
19. rom the left edge of the display to switch the currently running apps Swipe in slowly from the left edge of the display to show thumbnails of open apps Swipe in and out on the left edge of the display to show a list of the most recently used apps Swipe up down From Start screen swipe in from the bottom or top edge of the display to show the Customize icon CH Touch Customize to organize the tiles on your Start screen Swipe in from the top to the bottom of an app to dock or close the app For more information on using Windows 8 Start screen see dell com windowss Using Your Tablet l 21 Synchronizing Your Tablet Using a Microsoft account If your computer has Microsoft Windows 8 installed you can synchronize user settings of your tablet with your computer using a Microsoft account When you sign in with your Microsoft account on your tablet your settings including internet browser history app settings and personal files etc are synchronized with other Windows 8 PCs and tablets computers 1 On the tablet access Charms and click Settings omy Change PC Settings Accounts Your account gt Connect toa Microsoft Account to switch your computer local account to your Microsoft account 2 Click Settings xO Change PC Settings gt SkyDrive gt Sync settings to see the options for synchronizing your data and settings Copy music photos and videos 1 Connect your tablet to a USB storage device with a Micr
20. terface gives you direct access to your most recently used apps emails photos music videos contacts updates from social networking sites and frequently viewed websites You can pin your favorite apps as tiles to customize the Start screen You also can personalize the Start screen by setting your favorite picture as the wallpaper E NOTE Live Tiles can be added or removed by using Pin to taskbar Pin to Start Ka or Unpin from Start G i options Using Your Tablet 19 Accessing the Start screen When you computer boots into Windows the Start screen appears by default To access the start screen from any other window or app use any of the following methods e Press the Windows button e Swipe in from the right edge of the display to access Charms and then touch the Start icon BR If you are at the Start screen pressing the Start icon BB takes you to the most recently used app or most recently viewed screen E NOTE The functionality of the Start icon H is same as Windows button Swipe left e Swipe in from the right edge of the display to show the charms Charms provide access to the system commands such as Start Search Share Devices and Settings options e From the Start screen swiping left until you reach the end of the tile view will bring up the Apps icon Q Touch Apps icon to show an alphabetical list of all apps installed on your tablet 20 l Using Your Tablet Swipe right Swipe in quickly f
21. uch Show Hidden Icons to display all icons in the notification area 3 Touch Eject SD Memory Card A message appears confirming that the microSD card can be safely removed If a warning message appears stating the microSD card cannot be removed ensure all data transfers involving the microSD card are complete Open the slot cover Press on the microSD card to release it Slide the card out after it pops out from the microSD card slot m o oe ess gt gt S wy 14 Setting Up Your Tablet Using Headphones You can connect a headset or headphones to the audio port of your tablet A WARNING Listening to loud music for an extended period of time can lead to hearing loss 1 Connect headphones to the audio port 3 5 mm on the tablet d Insert the earphones in your ears and adjust the volume level to a comfortable level E NOTE When you connect an audio device to the 3 5 mm audio jack the integrated speakers on your tablet are muted automatically N CAUTION To prevent damage to the headphones when disconnecting it from the tablet pull the connector and not the cable Using Your Tablet 15 Using Your Tablet Wi Fi Setting Turning On Off Wi Fi 1 Swipe in from the right edge of the display to access Charms 2 Touch Settings CX Network icon Zil 3 Swipe Wi Fi icon left or right to turn Wi Fi on or off Connecting to a netw
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