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DELL XPS 1820
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1. Computer does not turn on The battery is completely discharged Connect your computer to a power source using the power adapter Your computer could be in an unresponsive or locked state Press and hold the power button for 11 seconds to perform a hard shut down then press the power button to turn the computer back on Your computer may be in shipping mode This is to avoid the computer from being accidentally turned on during shipping and draining the battery Computers shipped from the factory are set in shipping mode To get out of this mode plug the power adapter to a wall outlet and then to computer and press the power button to turn on the computer After the initial power up the computer behaves as normal Computer is not responding or behaving unexpectedly Your computer could be in an unresponsive or locked state 1 Reboot the computer See Turning Off Your Computer and Turning On Your Computer 2 Refresh your computer See Refreshing your computer 3 Reset your computer See Resetting your computer 4 Contact Dell s support service Go to dell com support or dell com ContactDell Troubleshooting Problems Possible causes Possible solution Software or feature is not working as expected The application or feature could be in an unresponsive state Software updates may have been downloaded in the background Restart yo
2. Windows Troubleshooting and Recovery Refreshing your computer Refreshing Your computer restores Windows to the original factory settings without deleting any of your personal files installed applications or personalization settings CAUTION Refreshing your computer removes all third party applications 1 Swipe from the right edge of the display to access Charms 2 Touch Settings 44 gt Change PC settings gt General gt Refresh your PC without affecting your files 3 Touch Get started 4 Read the instructions on the screen and touch Next Resetting your computer Resetting your computer returns Windows to original factory settings and removes any settings files and applications you installed after you received your computer N CAUTION Resetting your computer erases all data from your computer including your apps account configuration music pictures files and so on Ensure that you back up all the required data before you proceed 1 Swipe from the right edge of the display to access Charms 2 Touch Settings Change PC settings General Remove everything and reinstall Windows 3 Touch Get started 4 Read the instructions on the screen and touch Next Troubleshooting 33 34 Using advanced startup Use advanced startup if you have problems starting up Your computer or if you want to change the computer s startup settings such as allowing your computer to start up from a USB device or an optical
3. Service Tag and Express Service Code for your computer are located on a label at the back of your computer N CAUTION Lay your computer face down on a soft clean surface down before you look for the Service Tag and Express Service Code FT TN EE die E EE te MIN Troubleshooting 39 40 Specifications System Information Computer model XPS 1820 Physical dimensions Height 283 70 mm 11 17 in Width 463 60 mm 18 25 in Depth 17 70 mm 0 70 in Weight Weight maximum 2 41 kg 5 31 lb Stand weight 2 05 kg 4 52 lb Hardware Processor e Intel Core 3 ULV 4 generation e Intel Core i5 ULV 4t generation e Intel Core i7 ULV 4 generation Chipset Multi chip technology with integrated LynxPoint LP PCH Graphics Intel HD 4400 Internal Memory RAM Type DDR3L Speed 1600 MHz Configurations supported 4 GB 8 GB and 12 GB Internal Storage Speaker Power e2 5 inch HDD SATA 6 Gbps e 32 GB SSD 2 Watt Camera Resolution Still image 0 92 megapixel Video Specifications 1280 x 720 HD Display Type 18 4 inch full HD with multi point Capacitive touch Resolution maximum 1920 x 1080 Aspect ratio 16 9 Brightness maximum 350 nits Viewing angle 89 degrees Contrast ratio 1000 1 Color depth 262 144 bits Ports and connectors Audio O
4. rear when inserted 2 Push the slot cover down 3 Push the SD card into the slot until it clicks into place For more information see Media card reader in Specifications Setting Up Your Computer 15 16 Removing the Memory Card NCAUTION To avoid data loss ensure all read write operations to the memory card are complete before removing it from the computer 1 Tap the Desktop tile to access the Desktop mode 2 Inthe notification area at the bottom right corner of the screen tap the safely remove hardware icon lg K NOTE If you don not see Safely Remove Hardware do tap Show Hidden Icons Bl to display all icons in the notification area 3 Tap the memory card name in the list A message appears confirming that the memory card can be safely removed K NOTE If a warning message appears stating the memory card cannot be removed make sure all data transfers to and from the memory card are complete and try again Push the memory card inward to release it from the slot Pull the memory card out of the slot ak 1008804 fie G EIE O 101100 Setting Up Your Computer Using Your Computer Screen Orientation For optimal viewing experience the screen orientation changes automatically to portrait or landscape mode depending on your computer s orientation Automatic screen rotation is enabled by default Z NOTE Some applications may not support automatic screen
5. rotation Disabling or enabling automatic screen rotation 1 Swipe from the right edge of the display to access Charms 2 Tap Settings XX Screen E 3 Tap O or Cj to toggle automatic screen rotation Windows Start Screen The Windows Start screen displays a list of default and custom Live Tiles which act as shortcuts to various installed applications Live Tiles on your Start screen update in real time with information on news sports weather stocks social networks and so on The tile based user interface gives you direct access to your most recently used applications emails photos music videos contacts social media updates and frequently viewed websites You can pin your favorite apps as tiles for easy access K NOTE You can add or remove Live Tiles by using Pin or Unpin e options Accessing the desktop To access the desktop interface like in the previous versions of Windows tap or click the Desktop tile on the Start screen Accessing the Start screen e Press the Windows button 28 e Swipe from the right edge of the display to access Charms and then tap the Start icon E E NOTE The Start icon EH in the Charms sidebar and the Windows button on your computer have the same functionality Using Your Computer 17 18 Getting more information on Windows You can get more information on Windows and the new features using any of the following resources e dell com windows8 e dell com sup
6. Computer using a Microsoft account Contents 4 Powered Stand 27 FeatureS o osos s 0 2 2 ss EE 27 Using the Powered Stand 29 Docking YourComputer 30 Undocking Your Computer 31 Cleaning YourComputer 32 Troubleshooting o EE EE 33 Locating Your Service Tag and Express Service Code 88 ss HE EE EE EE RE RE EE 2 39 Specifications EE EE a 40 Contents Features This section provides information about the features available on your computer 3 2 1 10 Feature Functionality 1 Ambient light sensor Detects the ambient light and automatically adjusts the display brightness 2 Front facing camera Capture a front view picture or record videos Make video calls with web applications such as Skype 3 Camera status light Turns on when the camera is in use 4 Volume control buttons 2 Press to increase or decrease the volume 5 Left speaker 6 Media card reader Provides audio output Reads from and writes to media cards Features 6 Feature Functionality 7 Headset speaker port Connect a headphone a headset headphone and microphone combo or speakers 8 USB 3 0 ports 2 9 Power adapter port Connect peripherals such as storage devices printers and so on Provides data transfer speeds up
7. Dell XPS 18 Users Manual Computer Model XPS 1820 Regulatory Type WO1A Regulatory Model WO1A002 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer Z CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed N WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2014 04 Rev A00 Contents Features Accessories Setting Up Your Computer Charging Your Computer Turning On Your Computer Enabling Disabling Wi Fi Connecting toa Network Inserting a Memory Card Sold Separately Optional Removing the Memory Card Using Your Computer sa EE Ek 4 Screen Orientation Windows Start Screen Gestures sa ss ER WORS ER RE mu Using Headphone Microphone Turning Off the Screen Turning Off Your Computer Synchronizing Your
8. discharged battery takes 4 5 hours to charge fully while the computer is turned off The battery charge light on the right side of your computer turns off once the battery is fully charged Setting Up Your Computer 11 12 Battery status light You can check the charge power status of your computer by checking the battery status light on the side of your computer or the icon on the screen when your computer is turned on Solid white light Power adapter is connected to the computer and the battery is being charged Solid amber light Battery charge is low or critical Off Power adapter is connected to the computer and battery is fully charged or power adapter is not connected to the computer Battery icon displayed on the screen Battery icon Description al Battery is fully charged LA Battery is charging al Computer is running on battery power and the battery is discharging z Computer is plugged in and either no battery is detected or the battery isn t working correctly a Battery is low a Battery is critically low NOTE You can check exact battery charge by hovering the mouse pointer over the battery icon Setting Up Your Computer Turning On Your Computer X2QUON Use your computer in an ambient temperature between 0 C and 35 C 32 F and 95 F 1 Press and release the Power and Sleep Wake button CO EZNOTE After the button is pressed there is a slight delay befo
9. ed Stand 29 Docking Your Computer 1 Connect power adapter to the stand 2 Connect the power adapter to an electrical outlet 3 Align the docking port on your computer to the docking connector on the powered stand Es Su 4 Place your computer on the powered stand NOTE The docking status light turns on when your computer is correctly seated on the powered stand and the powered stand is connected to a power source For more information see Docking Status Light Behavior 30 Powered Stand Undocking Your Computer Lift the computer from the powered stand N ES Powered Stand 3 32 Cleaning Your Computer NCAUTION Disconnect all cables from your computer before cleaning it Clean your computer with a soft cloth slightly moistened with water or an approved display cleaner Do not use liquid or aerosol cleaners that may contain flammable substances Turn off your computer For more information on turning off your computer see Turning Off Your Computer Moisten a soft lint free cloth with either water or a display cleaner and wipe the surface of the computer until it is clean Do not allow liquid from the cloth to seep into the computer ports A NOTE Do not spray cleaning solution directly onto the computer Only use specifically designed cleaning products and follow the instructions that are included with the product Cleaning Your Computer Troubleshooting
10. media 1 Swipe from the right edge of the display to access Charms 2 Touch Settings Change PC settings General Advanced startup Restart now 3 Touch the Troubleshoot option to configure various startup settings Troubleshooting Battery Problems Problems Possible causes Possible solution Battery does not Charge e Your computer is not properly plugged into a power source e You are using an incorrect power adapter cable e The power outlet is not working e The power adapter cable is loose e Use the supplied power adapter and power cable e Unplug the power adapter from the wall and verify that the outlet is functioning e Unplug the cables from the wall outlet and the computer check all connections then plug the cables back to the wall outlet and then to the computer e Verify that the light on the power adapter is on If it is not on unplug and re plug the power adapter and or try another outlet that is known to work If the light still does not turn on try replacing the power adapter The computer temperature is lower than 0 C or higher than 35 C Charge the battery in an ambient temperature between 0 C and 35 C The battery or power adapter is damaged Contact Dell or the manufacturer to replace the damaged parts Troubleshooting 35 36 System problem Problems Possible causes Possible solution
11. ne 3 5 mm headset port Dock One docking port USB e Two USB 3 0 ports e One internal USB 2 0 port for wireless keyboard and mouse receiver Media card reader Type One 8 in 1 slot Capacity Up to 2 TB Cards supported eSD card e SD High Capacity SDHC card e SD Extended Capacity SDXC card e MultiMediaCard MMC e Memory Stick e Memory Stick Pro e Memory Stick XC Specifications 44 Power Adapter Input voltage 90 VAC 240 VAC Input current maximum 160A Input frequency 50 Hz 60 Hz Output power 65 W Output current 3 34 A maximum Rated output voltage 19 5 VDC Temperature range Operating 0 C to 35 C 32 F to 104 F Storage 40 C to 65 C 40 F to 149 F Computer Environment Airborne contaminant Gl as defined by ISA S71 04 1985 level Operating Storage Temperature range 0 C to 35 C 40 C to 65 C 32 F to 104 F 40 F to 149 F Relative humidity 10 to 90 0 to 95 maximum non condensing non condensing Vibration maximum 0 66 GRMS 1 30 GRMS Shock maximum 110 Gt 160 G Measured using a random vibration spectrum that simulates user environment t Measured using a 2 ms half sine pulse when the hard drive is in use Measured using a 2 ms half sine pulse when the hard drive head is in parked position 42 Specifications
12. onnecting the headphones to your computer 1 Connect headphones to the headset port M TA y O ES ES O 2 Insert the headphones in your ears and adjust the volume level to a comfortable level NOTE The integrated speakers on your computer are muted automatically when you connect an audio device to the headset port CAUTION To prevent damage to the headphones when disconnecting them from your computer pull the connector and not the cable Using Your Computer 23 24 Turning Off the Screen Using the power button Press and release the Power and Sleep Wake button to turn off the screen Using Charms Swipe from the right edge of the display to access Charms Touch Settings XX Power gt Sleep to turn off the screen Z NOTE If your computer is in a sleep state computer is on but screen is off press the Power and Sleep Wake button or Windows button 8 once to turn on the screen Turning Off Your Computer Swipe from the right edge of the display to access Charms Touch Settings XX Power gt Shut down to turn off the computer Using Your Computer Hotkeys You Can access various menus on your computer using the following hotkeys Menu Key combination Boot menu Press and release the volume up and BIOS System setup the power button Press and release the volume down and the power button ePSA menu Press and hold down the volume up and power but
13. p or down to start vertical scrolling Scroll Horizontal Scroll right or left on the active window Move a finger to the right or left to start horizontal scrolling Using Your Computer Using Keyboard and Mouse If you purchased a wireless keyboard and mouse with your computer they will be already paired To use the keyboard and mouse make sure the batteries are installed in both devices and they are powered on AAA al Dl 1 Using Your Computer 21 Pairing the wireless keyboard and mouse If the keyboard and mouse do not work automatically or if the pairing is lost for some reason manually pair them with your computer To pair the keyboard and mouse 1 Swipe from the right edge of the display to access Charms 2 Touch Settings gt Change PC Settings Devices gt Add a device 3 Select the keyboard and tap Pair 4 Once the keyboard has paired select the mouse and tap Pair F NOTE The wireless keyboard and mouse may ship with a USB donale You do not need to install the dongle to use the wireless keyboard and mouse on this computer 22 Using Your Computer Using Headphone Microphone Your computer has a headset port that supports a headphone a microphone or a headset device to listen to music record audio or make voice calls N WARNING Listening to loud music for extended periods of time can lead to hearing loss NOTE It is recommended to keep the volume level low before c
14. port e Help Tips tile Gestures Your computer has a multi point touch display that allows you to perform common tasks using gestures Finger gestures Allows you to Tap Dwell Tap gently on the screen with your fingertip to select an item launch apps and so on Touch and hold the item on the screen to open the context menu Using Your Computer Finger gestures Allows you to Zoom Place two fingers on the touchscreen and then move them apart to zoom in Place two fingers on the touchscreen and then move them apart to zoom out Flick Move a finger quickly in the desired direction to flip through content in the active window like pages in a book Flick also works vertically when navigating content such as images or songs in a play list Using Your Computer 19 20 Finger gestures Allows you to Rotate Rotate clockwise Keeping a finger or thumb in place move the other finger in an arched direction to the right Rotate counter clockwise Keeping a finger or thumb in place move the other finger in an arched direction to the left You can also rotate the active content by moving both the fingers in a circular motion Pan Move the focus on the selected object when the entire object is not visible Move two fingers in the desired direction to pan the selected object Scroll Vertical Scroll up or scroll down on the active window Move a finger u
15. re Your Computer turns on or off 2 Finish Windows setup by selecting your options for personalization signing into your Microsoft account or creating a local account and so on a Enable security and updates Security amp Dell Updates b Connect to your wireless network Wireless Setting Up Your Computer c Sign in to your computer e Sign in to your PC Your computer is ready for use when the Windows Start screen is displayed F NOTE A lock screen may be displayed when your computer wakes up from a sleep state 74 NOTE If the login screen is not enabled the Start screen appears after you swipe up on the lock screen Enabling Disabling Wi Fi 1 Swipe from the right edge of the display to access Charms 2 Touch Settings LO Change PC settings Wireless 3 Move the slider to the right to enable Wi Fi Move the Wi Fi slider to the left to disable Wi Fi Connecting to a Network 1 Swipe from the right edge of the display to access Charms 2 Touch Settings gt Available il gt Select an available network gt Connect F NOTE If you need to connect to another network later tap all in the Charms sidebar and select the network you want to connect to 14 Setting Up Your Computer Inserting a Memory Card Sold Separately Optional 10000004 GEN M J 1 Orient the SD card so that the pins on the card are facing the
16. to 5 Gbps Connect a power adapter to provide power to your computer and charge the battery 10 Windows button Press to go to the Start screen while an app is active Press for quick access to the most recently used app or most recently viewed screen Features Feature Functionality 1 Power Battery status light Indicates the power battery charge status For more information see Battery status light 2 Power button Turn on your computer or change the power state of your computer 3 Right speaker Provides audio output 4 Security cable slot Connect a security cable to prevent unauthorized movement of your computer 5 Touchscreen display Touch the display to use on screen controls including buttons menu items and the on screen keyboard 6 Docking port Connect to a Dell Powered Stand sold separately Features 8 Fo TN xas E TN eetk mem MURANO AI Aaa INN J 1 Feature Functionality Left and right feet Fold the feet outward to allow your computer to stand upright in landscape mode Fold inward to allow your computer to lay flat LOTION Do not place or use the computer in portrait mode Features Accessories e Power adapter and cable Provides power to your computer and charges the battery ES gt e USB to ethernet adapter sold separately Allows you
17. to connect a RJ45 network cable to your computer using a USB port Fa a e Powered stand sold separately Allows your computer to be placed upright It also allows adjusting the viewing angle and charges the battery Accessories e Wireless keyboard and mouse sold separately Inputs text and controls the cursor Z NOTE If you order the keyboard and mouse along with your computer they are already paired when you receive them If you purchase the keyboard and mouse separately or if you need to pair them again see Pairing the wireless keyboard and mouse 10 Accessories Setting Up Your Computer AAN VARNING Before you begin any of the procedures in this section read the safety information that shipped with your computer For more best practices information see dell com regulatory compliance Z NOTE You receive your computer in shipping mode to prevent it from accidentally turning on during shipping To turn on your computer for the first time connect the power adapter and then press the power button Charging Your Computer Z NOTE The battery is not fully charged when you first receive your computer Your computer cannot be charged using a USB cable 1 Connect the power cable to the power adapter 2 Connect the power adapter to your computer 3 Connect the power adapter into an electrical outlet and charge your computer until the battery is fully charged Fi NOTE A completely
18. tons for 2 seconds then release the volume up and the power button LCD BIST menu Press and hold down the volume down and power buttons for 2 seconds then release the volume down and the power button Menu descriptions e Boot menu A special menu that allows you to run ePSA diagnostics or boot from a device other than the internal hard drive e BIOS System setup menu Allows you to access the BIOS setup mode to review more advanced system information and configure system settings e ePSA menu Starts the Enhanced Pre Boot System Assessment It allows you to access detailed system information and perform diagnostics on the computer hardware e LCD BIST menu Launches the Built in Self Test BIST that allows you to diagnose a display related problem F NOTE For more information on the tools available to keep your computer running properly see dell com support Using Your Computer 25 26 Synchronizing Your Computer using a Microsoft account When you sign in to your computer using a Microsoft account you can automatically synchronize your settings such as installed apps theme wallpaper internet browser history application settings personal files and so on with other Windows 8 8 1 computers that use the same Microsoft account 1 Swipe from the right edge of the display to access Charms then click Settings XX Change PC Settings Users gt Switch to a Microsoft account to switch to yo
19. ur Microsoft account 2 Click Settings e Change PC Settings Sync your settings to configure synchronization options Synchronizing Your Computer using a Microsoft account Powered Stand Features Feature Functionality 1 Docking status light Turns on when your computer is successfully docked if the power adapter is attached to the powered stand 2 Docking connector Connects the computer to the docking port to provide power to your computer and charge the battery Docking Status Light Behavior Behavior Description White Computer is docked in the powered stand and the power adapter is connected to the stand Off Computer is not docked or the power adapter is not connected to the stand Powered Stand 27 Feature Functionality 1 Hinge Allows you to adjust the angle of your computer between 10 degrees and 70 degrees 2 Power adapter port Connect the power adapter to provide power to the computer and charge the battery 3 Cable clip Holds the power adapter cable in place 28 Powered Stand Using the Powered Stand Connecting the Power Adapter to the Stand NCAUTION Use only the supplied power adapter and power cable Using unauthorized adapters or cables may severely damage your computer and stand 1 Connect the power adapter to the power adapter port on the stand 2 Connectthe power adapter to an electrical outlet Power
20. ur computer Touchscreen problem settings Problems Possible causes Possible solution Touchscreen The display may be e Clean the display responds slowly or dirty or you may See Cleaning your improperly need to adjust display computer e Adjust display settings in Windows Desktop Control Panel gt Appearance and Personalization gt Display Troubleshooting 37 38 Network problem Problems Possible causes Possible solution No wireless Your computer is 1 Check if the wireless connection not able to properly radio is on See access a wireless signal Enabling Disabling Wi Fi 2 Move closer to the wireless access point 3 Reset the wireless router if using a private network 4 Open the browser to view the landing page if using a public network and follow the instructions given by the public network 5 Try another wireless connection Slow Internet connections The signal strength is not strong enough 1 Move your computer to a different location for better signal reception 2 Contact your Internet Service Provider Troubleshooting Locating Your Service Tag and Express Service Code You need your computer s Service Tag Express Service Code when you contact Dell for technical support or other gueries The Express Service Code helps the automated telephone support system redirect your call to the appropriate support department The
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