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Axis Q1931-E

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1. compression Function group Item Specifications Camera Models AXIS Q1931 E Image sensor Uncooled Micro bolometer 384x288 pixels pixel size 17 um Lens 7 mm f 1 2 FoV horizontal 55 Vertical 40 13 mm f 1 0 FoV horizontal 28 Vertical 21 35 mm f 1 2 FoV horizontal 10 7 Vertical 8 60 mm f 1 25 FoV horizontal 6 2 Vertical 4 7 Detection range 1 5 1 5 px 7 mm lens 13 mm lens 35 mm lens 60 mm lens Human 210m 380 m 1030 m 1800 m Vehicle 630 m 1160 m 3100 m 5400 m Calculated with Johnson s criteria The detection range varies in different weather conditions Recognition range 6 px 7 mm lens 13 mm lens 35 mm lens 60 mm lens Human 50m 90m 260m 440 m Vehicle 160 m 300 m 800 m 1350 m Calculated with Johnson s criteria The recognition range varies in different weather conditions Identification 12 range ia px 7 mm lens 13 mm lens 35 mm lens 60 mm lens Human 25m 50m 130 m 220m Vehicle 80m 150 m 400 m 680 m Calculated with Johnson s criteria The identification range varies in different weather conditions Sensitivity NETD 70 mK Video Video H 264 MPEG 4 Part 10 AVC Baseline profile and Main profile Motion JPEG Resolutions Sensor is 384x288 Image can be scaled up to 768x576 Frame rate H 264 Up to 30 fps within EU Norway Switzerland Canada USA Japan Australia New Zealand Up to 8 3 fps in other countries Frame rat
2. Basic Setup Video Stream Settings 2 Video amp Andio Image Audio H 264 MJPEG Video Stream Image Appearance Stream Profiles Resolution 384x288 4 3 v pixels Camera Settings mas ee RET Overlay Image Sa Privacy Mask J Mirror image Audio Settings Rotate image o v degrees Audio Clips Palette White hot v Live View Config Video Stream Maximum frame rate gt Detectors 9 unlimited Applications Limited to 1 30 fps per viewer Overlay Settings Events Wl include overlay image at the coordinates x 0 o Y o 0 gt Recordings C Include date E include time El include text Languages Text overlay size small ZX gt System Options Text color white Y Text background color black Place text date time at top v of image About Preview View image stream while configuring Video format MJPEG v save Reset Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example for object identification The pixel counter can be accessed from 15 AXIS Q1931 E Thermal Network Camera Video and Audio Video amp Audio gt Video Stream Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the
3. Port Status The list on the System Options gt Ports amp Devices gt Port Status page shows the status of the product s input and output ports A multi connector cable available from Axis is required when connecting I O devices to the Axis product See Multi Connector Cable sold separately on page 47 Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Click Restore to reset most settings to the factory default values The following settings are not affected e the boot protocol DHCP or static e the static IP address e the default router e the subnet mask e the system time e the IEEE 802 1X settings e uploaded applications are kept but must be restarted Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to Factory Default Settings on page 46 For information about firmware upgrade see Upgrading the Firmware on page 49 44 AXIS Q1931 E Thermal Network Camera System Options Support Support Overview The System Options Support Support Overview page provides information on troubleshooting and contact information should
4. See Reset to Factory Default Settings on page 46 50 AXIS Q1931 E Thermal Network Camera Troubleshooting The IP address has been changed by DHCP Certificate error when using IEEE 802 1X IP addresses obtained from a DHCP server are dynamic and may change If the IP address has been changed use AXIS IP Utility or AXIS Camera Management to locate the product on the network Identify the product using its model or serial number or by the DNS name if the name has been configured If required a static IP address can be assigned manually For instructions see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 37 The product is accessible locally but not externally Router configuration Firewall protection Default routers required To configure your router to allow incoming data traffic to the Axis product enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the Axis product see NAT traversal port mapping for IPv4 on page 40 The router must support UPnPTM Check the Internet firewall with your network administrator Check if you need to configure the router settings from System Options gt Network g
5. http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window Output Buttons External I O devices connected to the Axis product s output ports can be controlled directly from the Live View page To display output buttons in the Live View page 1 Go to Setup Live View Config 2 Under Output Buttons select the type of control to use Pulse activates the output for a defined period of time The pulse time can be set from 1 100 second to 60 seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options gt Ports amp Devices gt I O Ports and set the port s Normal state 23 AXIS Q1931 E Thermal Network Camera Live View Config For more information about I O ports see O Ports on page 44 A multi connector cable available from Axis is required when connecting external I O devices to the Axis product See Multi Connector Cable sold separately on page 47 24 AXIS Q1931 E Thermal Network Camera Detectors Detectors Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view Motion detection is configured by defining up to 10 In
6. the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at http www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments AXIS COMMUNICATIONS AXIS ETRAX ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions All other company names and products are trademarks or registered trademarks of their respective companies Apple Boa Apache Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Real SMPTE QuickTime UNIX Windows Windows Vista and WWW are registered tr
7. Memory 256 MB RAM 128 MB Flash Power Power over Ethernet IEEE 802 3af Class 3 max 10 W 8 20 V DC max 11 W or 20 24 V AC max 15 VA Power supply not included Connectors RJ45 10BASE T 100BASE TX PoE terminal block for power Connector for the Multi Connector Cable for two configurable inputs outputs and audio Edge storage MicroSD SDHC memory card slot card not included Support for recording to network share Network Attached Storage or file server Operating Temperature 40 C to 60 C 40 F to 140 F conditions Humidity 10 85 RH condensing Storage 40 C to 70 C 40 F to 158 F conditions 54 AXIS Q1931 E Thermal Network Camera Technical Specifications Function group Item Specifications Approvals EN 55022 Class A EN 50121 4 EN 55024 EN 61000 6 1 EN 61000 6 2 FCC Part 15 Subpart B Class A ICES 003 Class A VCCI Class A C tick AS NZS CISPR22 Class A KCC KN22 Class A KN24 IEC EN UL 60950 1 IEC EN UL 60950 22 EN 50581 RoHS IEC 60529 IP66 NEMA 250 Type 4X IEC 60068 2 1 IEC 60068 2 2 IEC 60068 2 6 IEC 60068 2 27 IEC 60068 2 78 IEC 60721 3 4 Class 4K3 4C3 453 4M4 Weight Q1931 E 7 mm 2 0 kg 4 4 lb Q1931 E 13 mm 2 0 kg 4 4 Ib Q1931 E 35 mm 2 1 kg 4 6 Ib Q1931 E 60 mm 2 2 kg 4 85lb Included accessories Wall and ceiling mount bracket Installation Guide Installation and Management Software CD Pipe converter for US Windows decoder 1 user li
8. RTCP ICMP DHCP ARP SOCKS Wide range of PT heads supported PT driver is pre loaded This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit www openssl org System Application Open API for software integration including the ONVIF specification available at Integration Programming www onvif org as well as VAPIX9 and AXIS Camera Application Platform from Axis Interface Communications specifications available at www axis com Support for AXIS Video Hosting System AVHS with One Click Camera connection Intelligent video Video motion detection audio detection Support for AXIS Camera Application Platform enabling installation of additional applications Alarm triggers Intelligent video audio and external input Alarm events File upload via FTP HTTP and email Notification via email HTTP and TCP External output activation Video access from Camera live view web browser Video recording to file ASF Customizable HTML pages Windows 7 Windows Vista Windows XP Windows Server 2008 Windows Server 2003 DirectX 9c or higher For other operating systems and browsers see www axis com techsup Installation AXIS Camera Management tool on CD and web based configuration management and Configuration of backup and restore maintenance Firmware upgrades over HTTP or FIP firmware available on www axis com General Casing IP66 rated metal casing Aluminium with integrated dehumidifying membrane and a germanium window
9. available applications downloads trials and licenses go to www axis com applications t is recommended to run one application at a time Avoid running applications when the built in motion detection is active Application Licenses Some applications need a license to run Licenses can be installed in two ways e Automatic installation requires access to the Internet e Manual installation obtain the license key from the application vendor and upload the key to the Axis product To request a license the Axis product serial number S N is required The serial number can be found on the product label and under System Options gt Support gt System Overview Install Application To install and start an application 1 Go to Setup Applications 2 Under Upload Application click Browse Locate the application file and click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management version 3 10 and later To generate a log file for the application go to A
10. cece cece ett ened 17 Overlay epMc ETTUTTT 17 Privacy Mask eesenae b sod te ea eek na Rx eR RR ERE aes KR RR E 19 Audio Settings ecs 0 cece eect Hm 19 Audio ae MEDECIN 20 Live View CONTIG Me PP 22 Macar P MP TT TT 25 Motion Detection uunc Rp RR RR REP REC eee ee bathe 25 Audio Detection ses suus ior teie eb dudar Konisi kenisi aora Es 26 Applications cC C cna lin cane wy sn nt Ts 27 Application Licenses 1 0 2 eee eee tenet eens 27 Instal OP eg MT Cn 27 Application Considerations slsssseeeee eens 27 iU MC PTT 29 Setting Up an Action Rule sssseeesesseee II 30 seis t MER PTT 31 Schedules a ceresnuedene hay ebee eRe ey ta E FeRU QUE SPIEGARE EGER MUR 32 RECUITENCES disa ea ui aeaii aa tak a aaa dud md EENE a ari a me eee RR 32 Recordings ieee rer ee cre ere A UR UB T 33 Recording List 1 eee cece oi nenii e ees 33 Continuous Recording ccc eee ceed 33 Languages ne ee ee ee ee re err 34 System OPUONS dual beso Dana w qox abu Kee eiusd apa Gr denne a5 SECUN a C MEC 35 Date ct TIME osuere nrETiteme ex vache aan ea adhe Ree EE ewer 37 NetWOIK os susc epe e Rer eR X eRe Rx Oe REO eee Hae RUNS 38 rp LT 43 Ports DEVICES wavs donk eee sunt ee Eee su uei Rr uus esos ee irae ee Godd 44 Maintenance xk x Rex eee cd ae ge EE EE RE RE eRe e RA RS 44 Spp MT 45 Advanced iui teed ceat d ed odes jx e ibi cde toe dos dire gee 45 Reset to Factory Default Setting
11. community is the group of devices and management station running SNMP Community names are used to identify groups The Axis product can be configured to support SNMP on the System Options gt Network gt SNMP page 41 AXIS Q1931 E Thermal Network Camera System Options Depending on the level of security required select the version on SNMP to use SNMP v1 v2 provides the lowest level of security The community name can be specified as a password for read or read write access to all supported SNMP devices The default password for the Read community is public and the default password for the Write community is write If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available Cold start e Warm start e Link up e Authentication failed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 35 To enable SNMP v3 check the box and provide the initial user password The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Facto
12. conditions See the online help for details 18 AXIS Q1931 E Thermal Network Camera Video and Audio 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specify the Duration The text can be displayed while the rule is active or for a fixed number of seconds Example To display the text Motion detected when motion is detected enter 4D in the Include text field and enter Motion detected in the Text field when setting up the action rule Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area Privacy masks cannot be bypassed via the VAPIX9 Application Programming Interface API The Privacy Mask List Video amp Audio Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the mask with the mouse choose a color for the mask and give the mask a name For more information see the online help Q Important Adding many privacy masks may affect the product s performance Audio Settings The audio functionality for each video stream is enabled under Video amp Audio gt Video Stream gt Audio A multi connector cable available from Axis Multi Connector Cable sold separately is required when connecting external audio equipment to the Axis product Audio Modes The A
13. for example be connected to buttons in the VMS user interface e Storage Disruption trigger the rule if storage problems are detected for example if the storage device is unavailable removed full locked or if other read or write problems occur This can for example be used to send maintenance notifications Recording triggers the rule when the Axis product records to the storage device The recording status trigger can be used to notify the operator for example by flashing LED lights if the product has started or stopped to record to the storage device Note that this trigger can be used only for edge storage recording status e System System Ready trigger the rule when the product has been started and all services are running This can for example be used to send a notification when the product restarts Time Recurrence trigger the rule periodically see Recurrences on page 32 This can for example be used to upload an image every 5 minutes Use Schedule trigger the rule according to the selected schedule see Schedules on page 32 29 AXIS Q1931 E Thermal Network Camera Events Available actions include e Output Port activate an I O port to control an external device e Overlay Text display an overlay text see Using Overlay Text in an Action Rule on page 18 e Play Audio Clip see Audio Clips on page 20 Record Video record video to a selected storage e Send Ima
14. is in PKCS 12 format The Axis product is shipped with several preinstalled CA certificates If required additional CA certificates can be installed 1 Go to System Options gt Security gt Certificates 2 Click Install certificate and upload the certificate Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product For information on how to configure audio settings see Audio Settings on page 19 Deselecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date amp Time The Axis product s date and time settings are configured under System Options Date amp Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time e Synchronize with computer time sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically e Synchronize with NTP Server obtains date and time from an NTP server With this option date and time settings are updated continuously For information on NTP settings see NTP Configuration on page 40 If using a host name for the NTP server a DNS server must be configured See DNS Configuration on page 39 e Set manually allows you to manually s
15. layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page AXISA AXIS Q1931 E Thermal Network Camera Live View Setup Help Stream profile Palette Motion 3PEG v White hot v Playing Motion JPEG 000 AXIS Q1931 E Thermal Network Camera Accessing the Product Access from the Internet Once connected the Axis product is accessible on your local network LAN To access the product from the Internet you must configure your network router to allow incoming data traffic to the product To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the product This is enabled from Setup gt System Options gt Network TCP IP Advanced For more information see NAT traversal port mapping for IPv4 on page 40 See also AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics visit the Axis Support web at www axis com techsup Set the Root Password To access the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an e
16. number of pixels in the Width and Height fields and click Apply The Live View page in Internet Explorer in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video amp Audio Video Stream Select the Image tab The following settings are available Resolution Select the default resolution e Compression The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes e Rotate image If required the image can be rotated Palette The image can be colored by applying a palette Colors in the image indicate temperature differences and can be used to improve visibility of fine details The palette selected here is used as the default palette other palettes can be selected on the Live View page Mirror If required the image can be mirrored e Maximum frame rate To avoid bandwidth problems the frame rate allowed to each viewer can be Limited to a fixed amount Alternatively the frame rate can be set as Unlimited which means the Axis product always delivers the highest frame rate possible under the current conditions Overlay settings See Overlay on page 17 Click Save to apply the new settings H 264 H 264 also known as MPEG 4 Part 10 AVC is a video compression st
17. select Use encryption to send emails over an encrypted connection The server certificate can be validated using the certificates available in the Axis product For information on how to upload certificates see Certificates on page 36 Schedules Schedules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events gt Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 3 Click OK To use the schedule in an Action Rule select the schedule from the Schedule drop down list in the Action Rule Setup page Recurrences Recurrences are used to trigger Action Rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 32 AXIS Q1931 E Thermal Network Camera Recordings Recordings The Axis product can be configured to record video contin
18. the Axis product CA certificates to authenticate peer certificates for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802 1X protected network Installed certificates except preinstalled CA certificates will be deleted if the product is reset to factory default Preinstalled CA certificates that have been deleted will be reinstalled A Server Client certificate can be self signed or issued by a Certificate Authority CA A self signed certificate offers limited protection and can be used before a CA issued certificate has been obtained To install a self signed certificate 36 AXIS Q1931 E Thermal Network Camera System Options 1 Go to System Options Security Certificates 2 Click Create self signed certificate and provide the requested information To create and install a CA signed certificate 1 Create a self signed certificate as described above 2 Go to System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a separate file or if the certificate
19. the steps below The serial number is found on the product s label 49 AXIS Q1931 E Thermal Network Camera Troubleshooting 5 In UNIX Linux type the following from the command line arp s IP address serial number temp ping 1 408 IP address gt In Windows type the following from a command DOS prompt this may require that you run the command prompt as an administrator arp s IP address serial number ping 1 408 t IP address gt If the product does not reply in 30 seconds restart it and wait for a reply Press CTRL C to stop Ping Open a browser and type in the product s IP address In the page that appears use the Browse button to select the upgrade file to use Then click Load to restart the upgrade process After the upgrade is complete 1 10 minutes the product automatically restarts and shows a steady green on the Status indicator Reinstall the product referring to the Installation Guide If the emergency recovery procedure does not get the product up and running again contact Axis support at www axis com techsup Symptoms Possible Causes and Remedial Actions Problems setting the IP address When using ARP Ping Try the installation again The IP address must be set within two minutes after power has been applied to the product Ensure the Ping length is set to 408 For instructions see Assign IP Address Using ARP Ping on page 38 The product is located ona If the IP addre
20. used for multiple upgrades See www axis com for more information Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications AB Maintain Server 2 Maintain Server gt Basic Setup gt Video amp Audio Restart Restart the AXIS Q1931 E Thermal Network Camera gt Live View Config Detectors Restore Resets all parameters except the IP parameters to the original factory settings gt Applications Default Resets all parameters to the original factory settings Events Upgrade Server n Upgrade the AXIS Q1931 E with the latest firmware Recordings Specify the firmware to upgrade to GBrowse and click Upgrade Languages Note Do not disconnect power to the unit during the upgrade The unit restarts automatically v System Options after the upgrade has completed 1 10 minutes Security Identify Date amp Time Network for 10 seconds v 1 60 Storage Ports amp Devices Maintenance Support Advanced About Emergency Recovery Procedure If power or network connection is lost during the upgrade the process fails and the product becomes unresponsive Flashing red Status indicator indicates a failed upgrade To recover the product follow
21. 3gp The Java applet supports simplex audio with G 711 encoding 13 AXIS Q1931 E Thermal Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights To open the product s Setup pages click Setup in the top right hand corner of the Live View page e Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Q Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 35 2 TCP IP See page 38 3 Date amp Time See page 37 4 Video Stream See page 15 5 Audio Settings See page 19 The Basic Setup menu can be disabled from System Options gt Security gt Users 14 AXIS Q1931 E Thermal Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality You can configure the following e Video stream settings See page 15 e Stream profiles See page 17 e Camera settings See page 17 Overlay image See page 17 Privacy mask See page 19 e Audio settings See page 19 Audio clips See page 20 Video Stream You can define the following video stream settings from Video amp Audio Video Stream e Image See page 16 e H 264 See page 16 e MJPEG See page 16
22. Available Action Rule triggers and conditions include Applications use installed applications to trigger the rule see Applications on page 27 Detectors A Audio Detection trigger the rule when audio is detected see Audio Detection on page 26 Live Stream Accessed trigger the rule when any stream is accessed and during edge storage playback This can for example be used to send notifications Motion Detection trigger the rule when motion is detected see Motion Detection on page 25 e Hardware Heater trigger the rule if the heater is malfunctioning This can for example be used to send maintenance notifications Network trigger the rule if network connection is lost or restored This can for example be used to start recording to the SD card Temperature trigger the rule if the temperature falls outside or inside the operating range of the product This can for example be used to send maintenance notifications e Input Signal Digital Input Port trigger the rule when an I O port receives a signal from a connected device see 0 Ports on page 44 Manual Trigger trigger the rule using the Manual Trigger button in the Live View page see Controls on the Live View Page on page 8 This can for example be used to validate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can
23. Recording The Axis product can be configured to continuously save video to a storage device See Storage on page 43 for more information about storage devices To prevent the disk from becoming full it is recommended to configure the disk to automatically remove old recordings If a new stream profile is selected while a recording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select type of storage device from the Disk list 4 Select a Stream profile to use for continuous recordings 5 Click Save to save and start the recording 33 AXIS Q1931 E Thermal Network Camera Languages Languages Multiple languages can be installed in the Axis product All web pages including the online help will be displayed in the selected language To switch languages go to Setup gt Languages and first upload the new language file Browse and locate the file and click the Upload Language button Select the new language from the list and click Save e Resetting the product to factory default settings will erase any uploaded language file and reset the product language to English Clicking the Restore button o
24. Service In Axis implementation the Axis product and the authentication server identify themselves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by a Certification Authority CA You need e a CA certificate to authenticate the authentication server e a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options gt Security gt Certificates See Certificates on page 36 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options gt Security gt IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the client certificate 4 Check the box to enable IEEE 802 1X and click Save For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 37 Certificates Certificates are used to authenticate devices on a network Typical applications include encrypted web browsing HTTPS network protection via IEEE 802 1X and secure upload of images and notification messages for example via email Two types of certificates can be used with the Axis product Server Client certificates to authenticate
25. USER MANUAL AXIS Q1931 E Thermal Network Camera AXISA COMMUNICATIONS About this Document This manual is intended for administrators and users of AXIS Q1931 E Thermal Network Camera and is applicable to firmware 5 55 and later It includes instructions for using and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be beneficial for developing shell scripts and applications Later versions of this document will be posted to the Axis website as required See also the product s online help available via the web based interface Legal Considerations Video and audio surveillance can be regulated by laws that vary from country to country Check the laws in your local region before using this product for surveillance purposes This product includes one 1 H 264 decoder license and one 1 AAC decoder license To purchase further licenses contact your reseller Liability Every care has been taken in the preparation of this document Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to
26. ademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe C This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 ow Voltage LVD Directive 2006 95 EC See Safety on page 2 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 2 A copy of the original declaration of conformity may be obtained from Axis Communications AB See Contact Information on page 3 Electromagnetic Compatibility EMC This equipment has been designed and tested to fulfill applicable standards for Radio frequency emission when installed according to the instructions and used in its intended environment Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment USA This equipment has been tested using a
27. age gt SD Card and click Unmount AXIS Q1931 E Thermal Network Camera Hardware Overview Control button The control button is used for e Resetting the product to factory default settings See page 46 e Connecting to an AXIS Video Hosting System service See page 39 To connect press and hold the button for about 1 second until the Status LED flashes green e Connecting to AXIS Internet Dynamic DNS Service See page 39 To connect press and hold the button for about 3 seconds I O and audio terminal connector Terminal connector for connecting external equipment e Audio equipment e Input Output 1 0 devices When connecting external equipment a multi connector cable available from Axis is required in order to maintain the product s IP rating For more information see Multi Connector Cable sold separately on page 47 Power connector Terminal connector for connecting AC DC power supply LED Indicators LED Color Indication Status Unlit Connection and normal operation Amber Steady during startup Flashes during firmware upgrade Amber red Flashes amber red if network connection is unavailable or lost Red Flashes red for firmware upgrade failure Green Shows steady green for 10 seconds for normal operation after restart AXIS Q1931 E Thermal Network Camera Accessing the Product Accessing the Product To install the Axis product refer to the Installation Guide supplied wit
28. al settings select Use the following NTP server address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options gt Network gt TCP IP gt Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options gt Network gt TCP IP gt Advanced HTTP The HTTP port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default set
29. andard that provides high quality video streams at low bit rates An H 264 video stream consists of different types of frames such as frames and P frames An I frame is a complete image whereas P frames only contain the differences from previous frames The GOV length is the number of frames between two consecutive l frames Increasing the GOV length may save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but in this case cannot frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either frame rate or image quality Not setting a priority means that frame rate and image quality are equally affected You must save your settings before they can take effect The current bit rate can be set to appear as text overlay To do this select the Include text check box option under Overlay Settings and enter the modifier b in the field MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the maximum frame
30. area chat with Axis support staff selected countries only visit Axis Support at www axis com techsup Learn More Visit Axis learning center www axis com academy for useful trainings webinars tutorials and guides AXIS Q1931 E Thermal Network Camera Table of Contents Hardware Overview ueosswess De rF eobe tu EE DERE aae i ies 5 Connecto s auras GR eee ces RE Rr ROO se Rede KR RR Glew Res Re ee 5 LED Dpcor M P 6 ACCESSING the Prod ct ass wince mee airia m ioa Ros meee a Ree s 7 Access from a Browser 0000 c eee eet eet e eee eens 7 Access from the Internet 0 00 0 c eee eee tenes 8 Set the Root Password cece cece teen eee 8 The Live View Page cece eet eee es 8 Media Streams rudes em EDS e nexa cd uem Ba Rudd e Kens 11 How to Stream H 264 iussssussllsselseel e eee 11 DIES ex cruce ones aunts Sot atu Sue er ened eee Piet Edo DUE M rk 11 AXIS Media Control AMC 00 0 cc cee cee eee eee eens 11 Alternative Methods of Accessing the Video Stream luuusue 12 Accessing Audio Streams 6 eee eee ne 13 Setting Up the Product eesseekhebb2ceei RR PEEER EE E EU S FERRE 14 BasiC Setup eiua e edes tx eg ea ex E N exe RR RU RE RR e eae 14 Video and Audio ssssueReeeme rm RE RR PR niaan a EE ane 15 Video Stream cv erbnresetireeesiee ek Rack ke Roe abe RR Kd 15 Stream Proflles di oed see pee eed sone Tere e eee or a grege UE 17 Camera Settings 2 0
31. cense RJ45 network cable 5 m Tools Torx T20 screwdriver Video AXIS Camera Companion software included on CD Basic surveillance for small management businesses where video is recorded to edge storage software AXIS Camera Station sold separately Fully featured surveillance for medium sized installations where video is recorded on a system server For more information and software applications from partners see www axis com products video software Optional Multi connector cable accessories Multi user decoder license pack AXIS T98A15 VE Surveillance Cabinet AXIS T91A47 Pole mount AXIS T8120 Midspan AXIS T8414 Installation display AXIS T8604 Media converter switch AXIS P7701 Video Decoder Performance Considerations When settings up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected e Simultaneous viewing of different streams resolution compression by different clients E
32. clude and Exclude windows e Include windows define areas where motion should be detected e Exclude windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored For instructions see Set Up Motion Detection Windows on page 25 To control the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 26 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 30 Using the motion detection feature may decrease the product s overall performance Motion Detection Basic Setup Video amp Audio Live View Config Detectors Camera Tampering Motion Detection Audio Detection Applications Events Recordings Languages System Options About Set Up Motion Detection Windows To set up a motion detection Include Window follow these instructions 1 Go to Detectors Motion Detection 2 Select the Configure Included Windows option and click New Select the new window in the list of windows and enter a descriptive name 3 Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired po
33. command prompt and enter the following commands Linux Unix syntax arp s lt IP address gt lt serial number gt temp ping 1 408 IP address gt Linux Unix example arp s 192 168 0 125 00 40 8c 18 10 00 temp ping 1 408 192 168 0 125 Windows syntax this may require that you run the command prompt as an administrator arp s IP address serial number 38 AXIS Q1931 E Thermal Network Camera System Options ping 1 408 t IP address gt Windows example this may require that you run the command prompt as an administrator arp s 192 168 0 125 00 40 8c 18 10 00 ping 1 408 t 192 168 0 125 4 Check that the network cable is connected and then restart the product by disconnecting and reconnecting power 5 Close the command prompt when the product responds with Reply from 192 168 0 125 orsimilar 6 Open a browser and type http IP address in the Location Address field For other methods of assigning the IP address see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup To open a command prompt in Windows open the Start menu and type cmd in the Run Search field To use the ARP command in Windows 7 Windows Vista right click the command prompt icon and select Run as administrator To open a command prompt in Mac OS X open the Terminal utility from Application Utilities AXIS Video Hosting Sy
34. cting client to start an H 264 stream The RTSP port number can be changed under System Options gt Network gt TCP IP gt Advanced The default port is 554 H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a destination outside the local network for example the Internet SOCKS is configured under System Options gt Network gt SOCKS For more information see the online help O QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network A QoS aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options gt Network gt QoS Using DSCP Differentiated Services Codepoint values the Axis product can mark the following types of traffic live video live audio event alarm traffic and management traffic Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP
35. ction from being triggered repeatedly a Wait at least time can be set Enter the time in hours minutes and seconds during which the trigger should be ignored before the action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period For more information see the online help Q Fallback Action A fallback action is started if the primary action cannot be started for example if connection to a recipient cannot be established Fallback actions are typically used to send email notifications on failed actions or to upload images to a secondary recipient 30 AXIS Q1931 E Thermal Network Camera Events Recipients Recipients receive media files and notification messages The following recipients are available Recipient Use with action Email Send Images Send Notification Send Video Clip FTP Send Images Send Video Clip HTTP Send Images Send Notification Send Video Clip HTTPS Send Images Send Notification Send Video Clip Network Share Send Images Send Video Clip TCP Send Notification A network share can also be used as a storage device for recor
36. cts or reset the product to the factory default settings see page 46 and then perform the installation again To use a Static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options gt Network gt TCP IP gt Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 38 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options gt Network gt TCP IP gt Basic and clear the option Enable ARP Ping setting of IP address Pinging the product is still possible when the service is disabled Assign IP Address Using ARP Ping The product s IP address can be assigned using ARP Ping The command must be issued within 2 minutes of connecting power 1 Acquire a free static IP address on the same network segment as the computer 2 Locate the serial number S N on the product label 3 Open a
37. ded video Go to System Options Storage to configure a network share before setting up a continuous recording or an action rule to record video See Storage on page 43 for more information about storage devices To add a recipient 1 Go to Events Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK Setting Up an Email Recipient Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 31 AXIS Q1931 E Thermal Network Camera Events 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test to send a test email To set up an email recipient using for example a corporate email server follow the instructions above but select User defined as Provider Enter the email address to appear as sender in the From field Select Advanced settings and specify the SMTP server address port and authentication method Optionally
38. e above 9 fps may be subject to export control regulations Frame rate Motion JPEG Up to 30 fps within EU Norway Switzerland Canada USA Japan Australia New Zealand Up to 8 3 fps in other countries Frame rate above 9 fps may be subject to export control regulations Video streaming At least 3 H 264 and Motion JPEG streams using the same palette simultaneous and individually configured in max resolution at 30 fps Controllable frame rate and bandwidth VBR CBR H 264 Image settings Compression brightness exposure control rotation mirroring of images Text and image overlay Privacy mask Multiple palettes 53 AXIS Q1931 E Thermal Network Camera Technical Specifications Function group Item Specifications Audio Audio streaming Two way Full duplex Audio AAC LC 8 16 kHz G 711 PCM 8 kHz G 726 ADPCM 8 kHz compression Configurable bit rate Audio External microphone or line input line output input output Network Security Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit www openssl org Supported IPv4 v6 HTTP HTTPS SSL TLS QoS Layer 3 DiffServ FTP CIFS SMB SMTP Bonjour protocols UPnP SNMPv1 v2c v3 MIB II DNS DynDNS NTP RTSP RTP TCP UDP IGMP
39. e or Line to use a Line in device e g an audio mixer for multiple microphones or a microphone with a built in amplifier as audio source The Microphone power option provides DC power for an external microphone Microphone power should only be used with microphones that have no battery This setting should not be enabled when using a dynamic or battery powered microphone Microphone power will not harm the microphone if you are uncertain try switching it off and on To use a professional microphone requiring 48 V phantom power you need an external power supply and a balanced unbalanced converter audio transformer in between Use the Input gain to control the volume dB Full Scale of the audio input If the sound is too low choose a higher dB to amplify the sound If the sound is too high choose a lower dB The Level bar gives a visual representation of the audio signal level in dB relative to the full scale input level e Green the signal is at a good level e Yellow the signal is becoming distorted e Red the signal is distorted Use the Encoding option to select digital audio encoding format e AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the Axis product e G711 is an unlicensed standard codec that is useful when integrating audio int
40. ent WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information about how to dispose of this product correctly This product complies with the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS China This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalav gen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can download user documentation and software updates find answers to resolved problems in the FAQ database Search by product category or phrase report problems to Axis support staff by logging in to your private support
41. ess gt local lt user gt lt file name where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page Help is available from the standard help pages To open Plain Config go to System Options Advanced Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 5 3 Keep the control button pressed for about 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default settings If no DHCP server is available on the network the default IP address is 192 168 0 90 5 Use the tools provided on the Installation and Management Software CD to assign an IP address set the password and access the video stream This information is also available from the support pages on www axis com techsup To reset a single channel to the original factory de
42. ess to advanced image settings for the Axis product Image Appearance The image Brightness can be adjusted in the range 0 100 where a higher value produces a brighter image Increasing the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low light conditions A lower setting reduces image noise but the whole image will appear less sharp The Contrast changes the relative difference between light and dark It can be adjusted using the slidebar Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to temperature variations in the scene Avoid applying exposure zones to extreme temperature areas such as the sky Exposure zones This setting determines which part of the image is used to calculate the exposure For most situations the Auto setting can be used but for particular requirements check Defined and then click Edit and select one of the predefined areas Gain This setting controls the maximum gain Lowering the gain reduces the contrast in the thermal image Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the curre
43. et date and time If using an NTP server select your Time zone from the drop down list If required check Automatically adjust for daylight saving time changes The Date amp Time Format Used in Images is the date and time format displayed as a text overlay in the video stream Use the predefined formats or see File Naming amp Date Time Formats in the online help for information on how to create custom date and time formats To include date and time in the overlay text go to Video amp Audio and select Include date and Include time 37 AXIS Q1931 E Thermal Network Camera System Options Network Basic TCP IP Settings The Axis product supports IP version 4 and IP version 6 Both versions can be enabled simultaneously and at least one version must always be enabled IPv4 Address Configuration By default the Axis product is set to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options gt Network gt TCP IP gt Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis produ
44. fault settings use the button provided in that unit s web interface It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 46 AXIS Q1931 E Thermal Network Camera Multi Connector Cable sold separately Multi Connector Cable sold separately When connecting external equipment to the Axis product a multi connector cable available from Axis is required in order to maintain the product s IP rating The multi connector cable can be purchased from your Axis reseller Connect the multi connector cable to the product s multi connector To locate the multi connector see Hardware Overview on page 5 The cable provides the following connectors See page 53 for technical specifications Power connector 2 pin terminal block used for power input The polarity of the cables does not matter Use a limited power source LPS with either a rated output power limited to 100 W or a rated output current limited to 5 A Audio in pink 3 5 mm input for a mono microphone or a line in mono signal left channel is used from a stereo signal Audio out green 3 5 mm output for audio line level that can be connected to a public address PA system or an active speaker with a built in amplifier A stereo connector must be used for the audio out I O terminal connector Use with external devices in combination with for example tampering alarms motion detection eve
45. ffect on frame rate and bandwidth e Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected e Heavy usage of event settings affect the product s CPU load Frame rate affected 55 AXIS Q1931 E Thermal Network Camera Technical Specifications e Heavy network utilization due to poor infrastructure Bandwidth affected e Viewing on poorly performing client computers lowers perceived performance Frame rate affected 56 User Manual Ver M1 17 AXIS Q1931 E Thermal Network Camera Date July 2013 Axis Communications AB 2013 Part No 52747
46. files Other applications and clients can access video and audio streams directly without going via the Live View page How to Stream H 264 The video compression standard H 264 makes good use of bandwidth and can provide high quality video streams at less than 1 Mbit s Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP This unicast method RTP over UDP is used for live unicast video especially when it is important to always have an up to date video stream even if some images are dropped Unicasting is used for video on demand transmission so that there is no video traffic PIEOYEDRIBF This unicast method RTP tunneled PNET RTSP on the network until a client connects and is useful as it is relatively simple to configure requests the stream firewalls to allow RTSP traffic Note that there are aimaxim m of 90 RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients view
47. ges send images to a recipient e Send Notifications send a notification message to a recipient e Send Video Clip send a video clip to a recipient Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send an email notification If multiple conditions are defined all of them must be met to trigger the action The following example describes how to set up an action rule to record video to a network share if there is movement in the camera s field of view Set up motion detection and add a network share 1 Goto Detectors Motion Detection and configure a motion detection window see page 25 2 Go to System Options Storage and set up the network share see page 43 Set up the action rule 1 Go to Events Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions see below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down list To add additional criteria select the Additional conditions option and add additional triggers To prevent an a
48. h the product The product can be used with most operating systems and browsers The recommended browsers are Internet Explorer with Windows Safari with Macintosh and Firefox with other operating systems See Technical Specifications on page 53 To view streaming video in Internet Explorer allow installation of AXIS Media Control AMC when prompted QuickTime is also supported for viewing H 264 streams and for audio f your computer restricts the use of additional software components the product can be configured to use a Java applet for viewing Motion JPEG Access from a Browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 8 4 The product s Live View page appears in your browser The controls and
49. he AMC Control Panel can be used to configure various video and audio settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be configured Open the AMC Control Panel from e Windows Control Panel from the Start menu e Alternatively right click the video image in Internet Explorer and click Settings r n B AXIS Media Control X Mdeo i PTZ Recording General Network Streaming Snapshot H264 AXIS Media Control E Copyright 2004 2011 Axis Communications AB Version 6 02 Versions Item Version Media Control 6 2 10 8 Audio Component 32 31 RTP Source Filter 3 2 5 2 H 264 Video Decoder 3 0 2 0 Motion JPEG Video Decoder 3 0 2 0 File Writer 2 0 24 0 Overlay Mixer Filter 2 0 4 0 View License View User s Manual OK Cancel Apply Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways e Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http lt ip gt axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths ca
50. hows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to generate The log levels for the System Log and the Access Log are set under System Options gt Support gt Logs amp Reports gt Configuration The Access Log can be configured to list all connections to the product select Critical Warnings amp Info Advanced Scripting Scripting allows experienced users to customize and use their own scripts Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized scripts To open the Script Editor go to System Options Advanced Scripting If a script causes problems reset the product to its factory default settings see page 46 For more information see www axis com developer 45 AXIS Q1931 E Thermal Network Camera System Options File Upload Files for example web pages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options gt Advanced gt File Upload Uploaded files are accessed through http lt ip addr
51. ice and commercial environments Australia New Zealand This digital equipment fulfills the requirements for RF emission according to the Class A limit of AS NZS CISPR 22 Notice This is a Class A product In a domestic environment this product may cause RF interference in which case the user may be required to take adequate measures Japan CORB 22AATBIBBADEB CT COSS AER ACES 6b Bie AS ECT EDDU ET c Dig Sls BB FEEEDSEUIGON RUE BT SOLDBREN OT CDOHVET Korea 0 I SLAB FIxHIESSHZI7 SA TOYA EE AF Ste o SS FHA Mery 7FSSI9 RAA ArS oe AS ez utr Safety This product complies with IEC EN UL 60950 1 and IEC EN UL 60950 22 Safety of Information Technology Equipment The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage SELV and Limited Power Source LPS according to IEC EN UL 60950 1 Disposal and Recycling When this product has reached the end of its useful life dispose of it according to local raws and regulations For information about your nearest designated collection point contact your local authority responsible for waste disposal In accordance with local legislation penalties may be applicable for incorrect disposal of this waste Europe wmm This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipm
52. ickTime is only used with H 264 Motion JPEG will be shown with AMC in Windows Internet Explorer and with server push in other browsers Viewer Settings Show viewer toolbar Enable H 264 decoder installation EJ Ss Enable recording button Action Buttons Show manual trigger button for Video Show snapshot button 7 Show audio clip section how eate utc Activate for 5 minutes User Defined Links Show custom link 1 Useas cgilink web link Name Custom link 1 URL http Show custom link 2 Useas cgilink web link Name Custom link 2 URL http Show custom link 3 Useas 9 cgi link J web link Name Custom link 3 URL http Show custom link 4 Useas cgilink web link Name Custom link 4 URL http Output Buttons No outputs are specified From Live View Config gt Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the product overrides the settings and selects the best available combination 22 AXIS Q1931 E Thermal Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to AMC Motion JPEG Requires one of the following installed on the clien
53. ied in Q the AMC Control Panel Enable this button from Live View Config Viewer Settings AMC Audio Controls AMC audio buttons control the speakers and microphone connected to the client computer The buttons are only visible when audio is enabled Q Speaker button Click to turn the speakers on or off Microphone button Click to mute or unmute the microphone In Simplex speaker only mode the Microphone and Talk buttons must both be active to send audio to the Axis product Click either button to stop audio transmission Use the slider to control the volume of the speakers and the microphone Half duplex mode Q The Talk Listen button is used to switch between sending and receiving audio The button can be configured from the Audio tab in the AMC Control panel e Push To Talk mode Click and hold the button to talk send Release the button to listen Toggle mode Click once to switch between talking and listening Simplex speaker only mode To send audio the Talk and Microphone buttons must both be active Click either button to stop audio transmission 10 AXIS Q1931 E Thermal Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the product provides access to H 264 and Motion JPEG video streams audio streams and to the list of available stream pro
54. ing UPnP Note that UPnP must be enabled in the product see System Options gt Network gt UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter the port number in the field If no port is entered here a port number is automatically selected when NAT traversal is enabled e An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router f you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options gt Network gt TCP IP gt Advanced This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a conne
55. ing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the Axis product to determine the transport protocol to use The order of priority listed in the AMC Control Panel can be changed and the options disabled to suit specific requirements H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS Media Control in Internet Explorer in Windows AXIS Media Control AMC AXIS Media Control AMC in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product 11 AXIS Q1931 E Thermal Network Camera Media Streams T
56. ive View page The manual trigger can for example be used to validate actions during product installation and configuration To configure the manual trigger 1 Go to Setup Events 2 Click Add to add a new action rule 3 From the Trigger drop down list select Input Signal 4 From the second drop down list select Manual Trigger 5 Select the desired action and configure the other settings as required For more information about action rules see Events on page 29 To show the manual trigger buttons in the Live View page 1 Go to Setup Live View Layout 2 Under Action Buttons select Show manual trigger button AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only See AXIS Media Control AMC on page 11 for more information The toolbar displays the following buttons Q The Play button connects to the Axis product and starts playing a media stream O The Stop button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified in the AMC Control Panel AXIS Q1931 E Thermal Network Camera Accessing the Product Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specif
57. lips go to Video amp Audio gt Audio Clips For more information see the online heipQ To configure the Axis product to play audio clips when an event occurs an action rule must be set up For more information see Events on page 29 20 AXIS Q1931 E Thermal Network Camera Video and Audio Audio clips cannot be used if the product s audio functionality is enabled The audio functionality is enabled on the Audio tab under Video amp Audio Video Stream 21 AXIS Q1931 E Thermal Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements It is possible to define the following features of the Live View page e Stream Profile See page 17 e Default Viewer for Browser See page 22 e Viewer Settings See page 23 e Action Buttons These are the buttons described in Controls on the Live View Page on page 8 e User Defined Links See page 23 Output Buttons See page 23 gt Basic Setup gt Video amp Audio Live View Config Layout Detectors gt Applications Events gt Recordings Languages System Options About Default Viewer for Browsers Live View Layout 2 Stream Profile Stream profile MIPEG v V Show stream profile selection V Show palette selection Default Viewer Windows Internet Explorer AMC Activex v Other Browsers Server push Note Qu
58. mera Multi Connector Cable sold separately 12 V max 50 mA Connection diagram A 1 0 configured as input B 1 0 configured as output 1 0 connector 1234 48 AXIS Q1931 E Thermal Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in the Axis product is displayed in the page Setup gt Basic Setup and in Setup gt About Upgrading the Firmware When you upgrade the product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade follow these instructions 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be
59. n requires access to the Internet The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host names to IP addresses The DNS settings are configured under System Options Network TCP IP Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following Domain name Enter the domain s to search for the host name used by the Axis product Multiple domains can be separated by semicolons The host name is always the first part of a fully qualified domain name for example myserver is the host name in the fully qualified domain name myserver mycompany com where mycompany com is the domain name 39 AXIS Q1931 E Thermal Network Camera System Options Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options gt Network gt TCP IP gt Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manu
60. n be used Unicast via RIP axrtpu lt ip gt axis media media amp Unicast via RTSP axrtsp lt ip gt axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp lt ip gt axis media media amp Multicast axrtpm lt ip gt axis media media amp e QuickTime The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp 12 AXIS Q1931 E Thermal Network Camera Media Streams lt ip gt IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this Accessing Audio Streams The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu lt ip gt axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp lt ip gt axis media media amp Multicast axrtpm lt ip gt axis media media amp QuickTime supports G 711 and AAC audio encoding The following paths can be used rtsp ip axis media media amp rtsp ip axis media media
61. n the Maintenance page will not affect the language e A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches the product s web pages In this case upload an updated language file A language already installed in the product will be replaced when a current or a later version of the language file is uploaded 34 AXIS Q1931 E Thermal Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options Security Users An administrator can set up other users by giving them user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page The user list displays authorized users and user groups access levels Viewer Access to the Live View page Operator Access to the Live View page and to all settings except System Options Administrator Unrestricted access to all settings can add modify and remove other users Under HTTP RTSP Password Settings select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under U
62. ncrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on page 35 The default administrator user name root is permanent and cannot be deleted If the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 46 To set the password via a standard HTTP connection enter it directly in the dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from the product and the password can now be set securely 2 Enter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control Controls on the Live View Page Select a stream profile for the Live View page from the Stream Profile drop down list For information about how to configure stream profiles see
63. nt triggering time lapse recording and alarm notifications In addition to ground and auxiliary power the I O terminal connector provides the interface to Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Port amp Devices Port Status if the alarm device is activated e Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under System Options gt Port amp Devices gt Port Status Function Pin Notes Specifications GND 1 Ground 12 V DC Power 2 Can be used to power auxiliary equipment Max load Note This pin can only be used as power out 50 mA Configurable Input 3 4 Digital input Connect to GND to activate or leave 0 to 30 V DC or Output floating unconnected to deactivate Digital output Internal connection to ground when Max load activated floating unconnected when deactivated If 100 mA used with an external relay a diode must be connected in parallel with the load for protection against voltage Mh transients 30 47 AXIS Q1931 E Thermal Network Ca
64. nt frame rate For information about available modifiers see File Naming amp Date Time Formats in the online help Q It is also possible to display text when an action rule is triggered see Using Overlay Text in an Action Rule To enable overlays 1 Go to Video amp Audio Video Stream and select the Image tab 2 To include an overlay image select Include overlay image at the coordinates The overlay image must first be uploaded to the Axis product see Overlay Image 17 AXIS Q1931 E Thermal Network Camera Video and Audio 3 To include date and time select Include date and Include time 4 To include a text string select Include text and enter the text in the field Modifiers can be used see File Naming amp Date Time Formats in the online help Q 5 Define text overlay characteristics in the relevant fields 6 Click Save To modify the date and time format go to System Options gt Date amp Time See Date amp Time on page 37 Overlay Image An overlay image is a static image superimposed over the video stream The image for example company logo is used to provide extra information or to mask a part of the image Since it is static the position and size of an overlay image will remain the same regardless of resolution and Pan Tilt Zoom movements To set up a dynamic mask which will always mask the specified part of monitored area see Privacy Mask on page 19 To use an overlay image the image must fir
65. o a VoIP system e G726 is an unlicensed speech codec that is most commonly used within the security industry The Sample rate defines the number of times per second the sound is sampled A higher sample rate will provide better audio quality but also requires a greater bandwidth Set the required Bit rate depending on the selected encoding A higher bit rate will give better audio quality A lower bit rate may have latency or delay but will require less bandwidth For more information about these settings please see the online help O Audio Output An external speaker can be connected to the Audio out connector a built in amplifier is required for this The output can be connected to another amplifier with speakers A stereo connector must be used for the audio out Configure the audio output settings under Video amp Audio gt Audio Settings A multi connector cable available from Axis Multi Connector Cable sold separately is required when connecting external audio equipment to the Axis product Output gain Control the volume dB Full Scale of the line audio output If the sound is too low choose a higher dB If the sound is too high choose a lower dB Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page The audio clip must first be uploaded to the Axis product or recorded by a microphone connected to the product To add download modify or remove audio c
66. page 17 H 264 Quality Balanced Bandwidth Mobile Palette The Palette drop down list allows you to apply a palette to the image See mage on page 16 White hot x Output 1 Click Pulse to activate the product s output port for a defined period of time For information about how to enable Q and configure output buttons see page 23 AXIS Q1931 E Thermal Network Camera Accessing the Product Output 1 Click the Active Inactive buttons to manually activate and inactive the product s output port For information Q about how to enable and configure output buttons see page 23 Trigger The Manual Trigger button is used to trigger an action rule from the Live View page For information about how to Q9 configure and enable the button see Manual Trigger on page 9 Snapshot Click Snapshot to save a snapshot of the video image Right click the video image to save it in JPEG format on your computer This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config gt Action Buttons Audio clip The Audio clip drop down list allows you to play an audio clip from the Live View page Select the audio Bil clip and click the Play button Heater Activate the product s heater with this button Enable this button from Live View Config Action Buttons Manual Trigger The Manual Trigger is used to trigger an action rule from the L
67. pplications Select the application and click Log Application Considerations If an application is upgraded application settings including the license will be removed The license must be reinstalled and the application reconfigured If the Axis product s firmware is upgraded installed applications and their settings will remain unchanged although this is not guaranteed by Axis Communications AB Note that the application must be supported by the new firmware For information about firmware upgrades see Upgrading the Firmware If the Axis product is restarted running applications will restart automatically If the Axis product is restored installed applications remain unchanged but must be restarted To start the application go to Setup Applications Select the application in the list of installed applications and click Start For information about restoring the Axis product see Maintenance 27 AXIS Q1931 E Thermal Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 28 AXIS Q1931 E Thermal Network Camera Events Events The Axis product can be configured to perform actions when different events occur for example start a recording when motion is detected The set of conditions that defines how and when the action is triggered is called an Action Rule
68. quired e vFAT most SD cards are pre formatted with vFAT when purchased If required the SD card can be manually formatted to the desired file system To format the SD card 1 Insert the SD card in the SD card slot 2 Go to System Options gt Storage and click SD Card 3 Click Format and select the desired file system During formatting any previous data stored on the disk will be lost Mounting is done automatically when the card is inserted or when the product is started A manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Go to System Options Storage and click SD Card 2 Click Unmount 3 The card can now be removed The SD card is managed on the System Options gt Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under Recording Settings Network Share Network share allows you to add network storage such as a NAS Network Attached Storage o
69. r any server that uses CIFS Common Internet File System and use them for storage of recordings To add a network share 1 Go to System Options Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 f required select The share requires login and enter the user name and password 43 AXIS Q1931 E Thermal Network Camera System Options 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports amp Devices 1 0 Ports The Axis product provides two configurable input and output ports for connection of external devices A multi connector cable available from Axis is required when connecting external devices see Multi Connector Cable sold separately on page 47 The I O ports are configured under System Options gt Ports amp Devices gt I O Ports Select the port direction Input or Output The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit
70. rather than one large window and select a low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value The threshold value can be set in the range 0 100 where O is the most sensitive and 100 the least sensitive 1 Go to Detectors Audio Detection 2 Set the audio alarm level and click Save 3 Go to Events gt Action Rules and set up an action rule see Setting Up an Action Rule on page 30 A multi connector cable available from Axis is required when connecting external audio equipment to the Axis product See Multi Connector Cable sold separately on page 47 Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value which is represented by the bar 26 AXIS Q1931 E Thermal Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product Applications add functionality to the product for example video analytics and intelligent video capabilities such as recognition tracking detection and counting For information about
71. ry Default Settings on page 46 UPnPTM The Axis product includes support for UPnP UPnP is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnP can be disabled under System Options gt Network gt UPnP RTP H 264 The RTP port range and multicast settings are configured under System Options gt Network gt RTP The RTP port range defines the range of ports from which the video audio ports are automatically selected For multicast streams only certain IP addresses and port numbers should be used Select Always Multicast Video and or Always Multicast Audio to start multicast streaming without opening an RTSP session Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour 42 AXIS Q1931 E Thermal Network Camera System Options Storage SD Card To prevent corruption of recordings the SD card should always be unmounted before it is ejected The Axis product supports SD cards with the following file systems e ext4 recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss To access data stored on the card from the Windows operating system a third party ext4 driver or application is re
72. s 0 cee eee eee ees 46 Multi Connector Cable sold separately sese 47 Troubleshooting 22e scma s RE em etes E RENS OS irme me dani d sce d 49 Checking the Firmware 0 cece cece IRI 49 Upgrading the Firmware cece cect ete nes 49 Symptoms Possible Causes and Remedial Actions 2 0005 50 Technical Specifications iia re dre re sc Eras ERIS EPIS EE r s 53 Performance Considerations 0 cece eee eee eee 55 AXIS Q1931 E Thermal Network Camera Hardware Overview Hardware Overview Power connector 1 0 and audio terminal connector Network connector Status indicator LED MicroSD memory card slot Control button Foot Mounting bracket ANAAA WH Connectors For technical specifications see page 53 Network connector RJ45 Ethernet connector Supports Power over Ethernet PoE The product shall be connected using a shielded network cable STP All cables connecting the product to the network switch shall be shielded STP and intended for their specific use Make sure that the network switch is properly grounded For information about regulatory requirements see Regulatory Information on page 2 SD card slot A standard or high capacity microSD card not included can be used for local recording with removable storage To prevent corruption of recordings the SD card should be unmounted before removal To unmount go to Setup gt System Options gt Stor
73. ser Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filtering is enabled on the System Options gt Security gt IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses HTTPS HTTPS HyperText Transfer Protocol over Secure Socket Layer or HTTP over SSL is a web protocol providing encrypted browsing HTTPS can also be used by users and clients to verify that the correct device is being accessed The sec
74. shielded network cable STP and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canada This Class A digital apparatus complies with Canadian ICES 003 Europe This digital equipment fulfills the requirements for RF emission according to the Class A limit of EN 55022 Notice This is a Class A product In a domestic environment this product may cause RF interference in which case the user may be required to take adequate measures This product fulfills the requirements for emissions and immunity according to EN 50121 4 and IEC 62236 4 railway applications This product fulfills the requirements for immunity according o EN 61000 6 1 residential commercial and light industrial environments This product fulfills the requirements for immunity according to EN 61000 6 2 industrial environments This product fulfills the requirements for immunity according to EN 55024 off
75. sition of the window 4 Adjust the Object Size History and Sensitivity profile sliders see Motion Detection Parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window 5 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del 25 AXIS Q1931 E Thermal Network Camera Detectors Motion Detection Parameters The parameters controlling motion detection are described in the table below Parameter Object Size History Sensitivity High level 100 Only very large objects trigger motion detection An object that appears in the window triggers motion detection for a long time before it is considered as non moving Small variations in thermal radiation between object and background will trigger the motion detection Low level 0 Even very small objects trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Large variations in thermal radiation between object and background will trigger motion detection Default values Low High High To trigger on small objects or movements use several small motion detection windows
76. size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value 16 AXIS Q1931 E Thermal Network Camera Video and Audio Stream Profiles A stream profile is a set of predefined stream settings including resolution compression frame rate and overlay settings Stream profiles can be used e When setting up recording using action rules See Events on page 29 e When setting up continuous recording See Continuous Recording on page 33 e In the Live View page select the stream profile from the Stream profile drop down list For quick setup use one of the predefined stream profiles Each predefined profile has a descriptive name indicating its purpose If required the predefined stream profiles can be modified and new customized stream profiles can be created To create a new profile or modify an existing profile go to Setup gt Video amp Audio gt Stream Profiles To select a default stream profile for the Live View page go to Setup gt Live View Config Camera Settings The Video amp Audio Camera Settings page provides acc
77. ss intended for the product and the IP address of the computer used to access the different subnet product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address The IP address is being used Disconnect the Axis product from the network Run the Ping command in a Command DOS by another device window type ping and the IP address of the product e Ifyou receive Reply from IP address gt bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product e Ifyou receive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product Possible IP address conflict The static IP address in the Axis product is used before the DHCP server sets a dynamic address with another device on the This means that if the same default static IP address is also used by another device there may same subnet be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for the user root is lost the product must be reset to the factory default settings
78. st be uploaded to the Axis product 1 Go to Video amp Audio Overlay Image 2 Click Browse and browse to the file 3 Click Upload 4 Select the image to use from the Use overlay image list 5 Click Save To display the overlay image 1 Go to Video amp Audio Video Stream and select the Image tab 2 Under Overlay Settings select Include overlay image at the coordinates and enter the X and Y coordinates 3 Click Save For information about supported image formats see the online help O Using Overlay Text in an Action Rule Action rules see page 29 can display an overlay text when the rule is triggered The text can be used to provide information for forensic video analysis notify surveillance operators or validate triggers and actions during product installation and configuration To display overlay text when an action rule is triggered the modifier D should be used as described below When the rule is triggered D will be replaced by the text specified in the action rule Start by enabling overlay text in the video stream 1 Go to Video amp Audio gt Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events gt Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional
79. stem AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options gt Network gt TCP IP gt Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press the product s control button see Hardware Overview on page 5 to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis product with AXIS Internet Dynamic DNS Service go to System Options gt Network gt TCP IP gt Basic Under Services click the AXIS Internet Dynamic DNS Service Settings butto
80. t e JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Still image Displays still images only Click the Refresh button in your browser to view a new image Other browsers Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to Server Push Motion JPEG only Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Q Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser e H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller Select Enable recording button to enable recording from the Live View page This button is available when using the AMC viewer The recordings are saved to the location specified in the AMC Control Panel See AXIS Media Control AMC on page 11 User Defined Links To display user defined links in the Live View page select the Show custom link option give the link a name and then enter the URL to link to When defining a web link do not remove the
81. t TCP IP gt Basic Problems with streaming H 264 Problems with AXIS Media Control Internet Explorer only No H 264 displayed in the client Multicast H 264 only accessible by local clients No multicast H 264 displayed in the client Installation of additional ActiveX component restricted or prohibited Poor rendering of H 264 images Lower frame rate than expected To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC on page 1 1 In the AMC Control Panel select the H 264 tab and click Set to default H 264 decoder Check that RTSP is enabled under System Options gt Network gt TCP IP gt Advanced Check if your router supports multicasting or if the router settings between the client and the product need to be configured The TTL Time To Live value may need to be increased Check with your network administrator that the multicast addresses used by the Axis product are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Configure the Axis product to use a Java applet for updating video images in your browser Go to Setup Live View Config and select Java applet under Default
82. ting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options gt Security gt HTTPS For more information see HTTPS on page 35 NAT traversal port mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is the Internet Security on the private network LAN is increased since most routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when the Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product NAT traversal is configured under System Options gt Network gt TCP IP gt Advanced For NAT traversal to work this must be supported by the router The router must also support UPnP The router has many different names NAT router Network router Internet Gateway Broadband router Broadband sharing device or Home firewall but the essential purpose of the device is the same 40 AXIS Q1931 E Thermal Network Camera System Options Enable Disable When enabled the Axis product attempts to configure port mapping in a NAT router on your network us
83. uously or according to an action rule To start a continuous recording see page 33 To set up action rules see page 30 To access recordings see Recording List on page 33 To configure camera controlled storage see Storage on page 43 Recording List Recorded videos are listed on the Recordings List page The list shows each recording s start date and time duration and the event that triggered the recording To play or download a recording follow these steps 1 Go to Recordings List 2 Use the filter to narrow the list of recordings Enter the desired filter criteria and click Filter Some filters may take a long time to complete 3 Select the recording 4 Click Play to play the recording or click Download to download the recording Multiple recordings can be downloaded at the same time Select the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording and click Remove Continuous
84. urity level provided by HTTPS is considered adequate for most commercial exchanges The Axis product can be configured to require HTTPS when users from different user groups administrator operator viewer connect To use HTTPS an HTTPS certificate must first be installed Go to System Options Security Certificates to install and manage certificates See Certificates on page 36 To enable HTTPS on the Axis product 1 Go to System Options Security HTTPS 2 Select an HTTPS certificate from the list of installed certificates 35 AXIS Q1931 E Thermal Network Camera System Options 3 Optionally click Ciphers and select the encryption algorithms to use for SSL 4 Set the HTTPS Connection Policy for the different user groups 5 Click Save to enable the settings To access the Axis product via the desired protocol enter https or http in the address field in a browser The HTTPS port can be changed on the System Options gt Network gt TCP IP gt Advanced page IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication
85. viewer Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website See Performance Considerations on page 55 Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower the image resolution 51 AXIS Q1931 E Thermal Network Camera Troubleshooting The maximum frames per second is dependent on the utility frequency 60 50 Hz of the Axis product See Technical Specifications on page 53 Video and image problems general Image unsatisfactory Check the video stream and camera settings under Setup gt Video amp Audio gt Video Stream and Setup gt Video amp Audio gt Camera Settings Motion Detection triggers unexpectedly Changes in luminance No audio Incorrect setup Poor audio quality Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance Check the sound card in the computer Ensure that mute is not selected and that the volume settings are correct Check that Enable audio support is selected under Setup gt S
86. xis product supports the following audio modes Full duplex Simultaneous two way audio allowing the Axis product to transmit and receive audio at the same time There is no echo cancellation if feedback loops appear try moving the microphone or the speaker Half duplex Audio can be transmitted to and from the Axis product but only in one direction at a time To transmit audio using the Live View page use the Talk and Listen buttons see AMC Audio Controls on page 10 Simplex speaker only Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product To transmit audio using the Live View page the Talk and Microphone buttons must both be active see AMC Audio Controls on page 10 Simplex microphone only Audio captured by the product microphone is transmitted from the Axis product to one or more clients To set the audio mode go to Video amp Audio gt Audio Settings and select the desired mode from the Audio mode drop down list Audio Input An external microphone or a line source can be connected to the Audio in connector Configure the audio input settings under Video amp Audio gt Audio Settings A multi connector cable available from Axis is required when connecting external audio equipment to the Axis product See Multi Connector Cable sold separately 19 AXIS Q1931 E Thermal Network Camera Video and Audio Select Microphone to use an external microphon
87. you require technical assistance See also Troubleshooting on page 49 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs amp Reports The System Options gt Support gt Logs amp Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View that also shows the settings specified under Video Stream gt Image gt Image Appearance The server report zip file should always be included when contacting support Parameter List S
88. ystem Options gt Security gt Audio Support Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio Settings Stuttering Unsynchronized audio and video using H 264 Distorted audio Feedback loops Reduce the number of listeners and viewers Decrease image resolution and compression Synchronize the product s date and time settings with an NTP server Go to Setup gt System Options gt Date amp Time Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio Settings Feedback loops might appear in full duplex mode Try moving the microphone or the speaker or use half duplex mode instead Storage and disk management problems Storage disruption Video cannot be recorded SD card cannot be mounted A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the problem check the System Log under System Options gt Support gt Logs amp Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Events on page 29 Check that the SD card is not write protected that is read only Reformat the SD card and then click Mount 52 Technical Specifications Technical Specifications AXIS Q1931 E Thermal Network Camera

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