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HP ENVY 4500

1. 1 Lid 2 Lid backing 3 Scanner glass 4 Cartridge access door 5 Cleanout 6 Cartridge access area 7 Printer display 8 Control panel 9 Paper tray 10 Paper tray extender also referred to as the tray extender 11 Paper width guides e Rear view of the HP ENVY 4500 series 12 13 Power connection USB port 4 Chapter 2 Get to know the HP ENVY 4500 series ENWW Control panel and status lights Figure 2 1 Control panel features Feature Description 1 On button Turns the printer on or off 2 home Returns to the Home screen the screen that is displayed when you first turn on the printer 3 Up button Use this button to navigate menus and select number of copies 4 Wireless status light Blue light indicates wireless connection 5 Wireless button Press the button to view wireless status and menu options Press and hold down the button until light blinks to start Wi Fi Protected Setup WPS push button mode 6 ePrint button Press the button to display the Web Services Settings menu where you can view printer s email address and make ePrint settings 7 Back Returns to the previous screen 8 Selection button Contextual button that changes depending on what is displayed on the printer display 9 OK Confirms the current selection 10 Down button Use this button to navigate menus and select number of copies 11 Help On the Home screen shows all Help top
2. recommended types 24 phone support 83 phone support period period for support 84 print specifications 89 R recycle ink cartridges 93 regulatory notices 96 regulatory model identification number 96 wireless statements 100 S scan scan specifications 89 support process 83 system requirements 88 T technical information copy specifications 89 environmental specifications 88 print specifications 89 scan specifications 89 system requirements 88 W warranty 84
3. Connect a new printer If you have not connected the printer to your computer or you want to connect another new printer of the same model to your computer you can use the Connect a new printer function to set up the connection Ef NOTE Use this method if you have already installed the printer software 1 Depending on your operating system do one of the following e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP and then click HP ENVY 4500 series 2 Select Printer Setup amp Software 3 Select Connect a new printer Follow the on screen instructions Change network settings 1 Press the Wireless button from the printer control panel and then select Settings 2 Scroll to select Advanced Settings 3 Select the item to be changed from the Advanced Settings menu 4 Follow the on screen instructions ENWW Traditional wireless connection requires router 53 USB connection non network connection The HP ENVY 4500 series supports a rear USB 2 0 High Speed port for connection to a computer Ex NOTE Web services will not be available with a USB direct connection To connect the printer with the USB cable 1 Insert the printer software CD in the computer CD ROM drive Ey NOTE Do not connect the USB cable to the printer until you are prompte
4. Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment website at www hp com hpinfo globalcitizenship environment index html o Eco Tips o Paper use e Plastics e Material safety data sheets e Recycling program o HP inkjet supplies recycling program e Power consumption e Sleep mode e Disposal of waste equipment by users e Chemical substances e Toxic and hazardous substance table China e Restriction of hazardous substance Ukraine e Restriction of hazardous substance India Eco Tips HP is committed to helping customers reduce their environmental footprint Please visit the HP Environmental Programs and Initiatives website for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life 92 Appendix A Technical information ENWW Material safety data sheets Material safety data sheets MSDS can be obtained from the HP website at www hp com go msds Recycling p
5. If your mobile device does not support Wi Fi you are not able to use HP wireless direct 3 From the mobile device connect to a new network Use the process you normally use to connect to a new wireless network or hotspot Choose the HP wireless direct name from the list Print with HP wireless direct 17 of wireless networks shown such as HP Print Envy 4500 series where are the unique characters to identify your printer If HP wireless direct is turned on with security enter the password when prompted 4 Print your document Print from a wireless capable computer 1 Make sure you have turned on HP wireless direct on the printer For more information see Connect wirelessly to the printer without a router on page 56 for more information 2 Turn on the computer s Wi Fi connection For more information see the documentation provided with the computer EY NOTE If your computer does not support Wi Fi you are not able to use HP wireless direct 3 From the computer connect to a new network Use the process you normally use to connect to a new wireless network or hotspot Choose the HP wireless direct name from the list of wireless networks shown such as HP Print Envy 4500 series where are the unique characters to identify your printer If HP wireless direct is turned on with security enter the password when prompted 4 Proceed to step 5 if the printer has been installed and connected to the computer
6. click Devices and Printers 70 Chapter8 Solve a problem ENWW 5 Windows Vista From the Windows Start menu click Control Panel and then click Printers Windows XP From the Windows Start menu click Control Panel and then click Printers and Faxes b Make sure the correct printer is set as the default printer The default printer has a check mark in a black or green circle next to it c If the wrong printer is set as the default printer right click the correct printer and select Set as Default Printer d Try using your printer again Restart the print spooler To restart the print spooler Windows 8 Windows 7 Windows Vista ENWW a Depending upon your operating system do one of the following Point to or tap the upper right corner of the screen to open the Charms bar and then click the Settings icon Click or tap Control Panel and then click or tap System and Security Click or tap Administrative Tools and then double click or double tap Services Right click or touch and hold Print Spooler and then click Properties On the General tab next to Startup type make sure that Automatic is selected If the service is not already running under Service status click or tap Start and then click or tap OK From the Windows Start menu click Control Panel System and Security and then Administrative Tools Double click Services Right click the Print Spooler and then click Properties On the General
7. 7 From the Windows Start menu click Devices and Printers e Windows Vista From the Windows Start menu click Control Panel and then click Printers e Windows XP From the Windows Start menu click Control Panel and then click Printers and Faxes b Double click the icon for your printer to open the print queue c On the Printer menu click Cancel all documents or Purge Print Document and then click Yes to confirm d If there are still documents in the queue restart the computer and try printing again after the computer has restarted e Check the print queue again to make sure it is clear and then try to print again 72 Chapter 8 Solve a problem ENWW To check the power connection and reset the printer 1 Make sure the power cord is firmly connected to the printer 1 Power connection to the printer 2 Connection to a power outlet 2 Look inside the printer and check for a green light indicating the printer is receiving electrical power If it is not lit make sure the cord is fully plugged into the printer or connect to another power outlet 3 Look at the On button located on the printer If it is not lit the printer is turned off Press the On button to turn on the printer E NOTE If the printer is not receiving electrical power connect it to another power outlet 4 With the printer turned on disconnect the power cord from the side of the printer under the cartridge access door 5 Unplug the
8. 7 HP ENVY 4500 e All in One series Table of contents 1 HP ENVY 4500 e All in One series Help oia ida dd 1 2 Gotto know the HP ENVY 4500 Series ci icsccccexseseasezensscxoestecesevvesdessxenarvacnocessenssndaesecveevascs sr dame nas lents enS 3 Printer pars tdi en Mo dede te nt a a anni 4 Control panel and status lights nine mena E he 5 Wireless settings iii aca 7 A NN 8 S Placa ida 9 A a a de een Desserte nt a aE a dha uuntb E aaa a 10 A tr en a a a Gcentuansdechandauaaeciasensdadeaasededsnneseatteesaaaranetes 12 Print DhOtOS inicia id dd aio 14 Print Quick FORMS ortesi E ta eel ia A a A iia ad 15 PHINT ONVEIOPES A amande capseassedadeacesundatanadendensca coshdaadentuesuccuedddehsenaacesedanasansenenedsdsitaasnedes 16 Print with HP Wireless direct oiiire vadansducececedecdinscuee diia 17 Print USING The maximum Opina traine 19 Tips for print SUCCESS aicetceccccdtcecesaasuuddcensasecuccacedenaacaadcedassaudeddidadese aadduccadassiladcenbaseoladdceteapuladdcetasansundse 20 PAD GM ASICS ena e seca nie 23 Recommended papers for printing sise 24 A drastee E E aie terasse ane tas dents n del danger tiie adalat dedans A 26 Order HP Paper Supplies icocmoncriinasaardali dedicadas d aaa add 31 9 CODY adC cat nando ida 33 COPY GOCUMEING 23 850452 ici at a aana aaia aabt 34 Scan to a computer iii 36 Tips for COPY SUCCESS OOOO POUR cclaawdeawessanddece cattdadeseaseuads 38 Tips for Scan SUCCESS iii Ad a dde 39 Or VVOFK A TE 41 Check the esti
9. ENVY 4500 series may be slightly distorted HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Input tray capacity Plain paper sheets 80 g m2 20lb Up to 50 Envelopes Up to 5 88 Appendix A Technical information ENWW Index cards Up to 20 Photo paper sheets Up to 20 Output tray capacity Plain paper sheets 80 g m2 201b Up to 20 Envelopes Up to 5 Index cards Up to 10 Photo paper sheets Up to 10 Paper size For a complete list of supported media sizes see the printer software Paper weights Plain Paper 64 to 90 g m 16 to 24 Ib Envelopes 75 to 90 g m 20 to 24 Ib Cards Up to 200 g m 110 Ib index maximum Photo Paper Up to 280 g m 75 Ib Print specifications e Print speeds vary according to the complexity of the document e Method drop on demand thermal inkjet e Language PCL3 GUI Copy specifications e Digital image processing e Copy speeds vary according to the complexity of the document and model e Resolution for photo paper copy up to 600 dpi Scan specifications e Optical resolution up to 1200 dpi e Hardware resolution up to 1200 x 1200 dpi e Enhanced resolution up to 1200 x 1200 dpi e Bitdepth 24 bit color 8 bit grayscale 256 levels of gray e Maximum scan size from the scanner glass 21 6 x 29 7 cm 8 5 x 11 7 inches ENWW Specifications 89 e Supported file types BMP JPEG
10. ENWW Restriction of hazardous substance India Restriction of hazardous substances India This product lies with the India E waste Management and Handling Rule 2011 and prohibits use of lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 weight and 0 01 weight for cadmium except for the exemptions set in Schedule 2 of the Rule ENWW Environmental product stewardship program 95 Regulatory notices The HP ENVY 4500 series meets product requirements from regulatory agencies in your country region This section contains the following topics e Regulatory model identification number e FCC statement e Notice to users in Korea e VCCI Class B compliance statement for users in Japan e Notice to users in Japan about the power cord e Noise emission statement for Germany e European Union Regulatory Notice e Visual display workplaces statement for Germany e Declaration of conformity e Regulatory wireless statements Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 1301 This regulatory number should not be confused with the marketing name HP ENVY 4500 e All in One series etc or product numbers A9T80A A9T80B A9T81A etc 96 AppendixA Technical information ENWW FCC statemen
11. Hewlett Packard Company notices Anonymous usage information storage Specifications Environmental product stewardship program Regulatory notices 85 Hewlett Packard Company notices The information contained herein is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under the copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2012 Hewlett Packard Development Company L P Microsoft Windows Windows XP Windows Vista Windows 7 and Windows 8 are U S registered trademarks of Microsoft Corporation 86 Appendix Technical information ENWW Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer In addition this memory chip stores a limited set of anonymous information about the usage of the printer which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage frequency of printing
12. Load photo paper 1 2 3 Make sure the paper tray is open Slide the paper width guides all the open Remove all paper from the paper tray and then load the photo paper with side to be printed on facing down Push the photo papers into the printer until they stop Slide the paper width guides firmly against the edge of the photo papers To print a photo on photo paper 1 2 3 5 6 On the File menu in your software click Print Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Select the appropriate options e On the Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click Advanced to select the appropriate paper size from the Paper Size drop down list Ex NOTE For maximum dpi resolution go to Paper Quality tab select Photo Paper from the Media drop down list and then select Best in the Quality Settings area Then click the Advanced button and select Yes from the Print in Max DPI drop down list If you want to print max DPI in grayscale select High Quality Grayscale from the Print in Grayscale drop down list Cl
13. address 1 Press the ePrint button on the control panel You will see the Web Services Settings menu on the printer display 2 Select Display Email Address from the printer display to view the printer s email address 2 TIP To customize the email address select Print Info Page from the Web Services Settings menu on the printer display The printer prints an information page that contains the printer code and instructions on how to customize the email address To turn off ePrint 1 Press the ePrint button on the control panel You will see the Web Services Settings menu on the printer display 2 Select ePrint from the printer display and then select Off ENWW HP ePrint 11 Print documents Load paper 1 Make sure the paper tray is open 2 Slide the paper width guides all the open 3 Place the paper in the paper tray The side to be printed on should face down 4 Push the paper into the printer until they stop 5 Slide the paper width guides firmly against the edge of the paper To print a document 1 From your software click the Print button 2 Make sure your printer is selected 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences 4 Select the appropriate options e On the Layout tab select Portrait or Landscape orientation e On the Paper Qu
14. affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in glossy finish in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch For longer lasting photos it is acid free Business documents 24 Chapter 4 HP Premium Presentation Paper or HP Professional Paper 120 These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Brochure Paper or HP Professional Paper 180 Paper basics ENWW These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars Everyday printing e HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors e HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper lt features ColorLok Technology for less smearing bolder blacks and vivid
15. bottom of the printer e Messages that appear when the situation occurs e Answers to these questions o Has this situation happened before o Can you recreate it o Did you add any new hardware or software to your computer at about the time that this situation began o Did anything else occur prior to this situation such as a thunderstorm the printer was moved etc Support phone numbers For the most current HP list of telephone support numbers and call costs information see www hp com support After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support website www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP ENVY 4500 series at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans 84 Chapter 8 Solve a problem ENWW A Technical information ENWW The technical specifications and international regulatory information for the HP ENVY 4500 series are provided in this section For additional specifications see the printed documentation that came with the HP ENVY 4500 series This section contains the following topics
16. button to select Off and then press OK to turn off the function Ey NOTE To re enable the usage information function restore the factory defaults Ey NOTE You can continue to use the cartridge in the HP printer if you turn off the memory chip s ability to collect the printer s usage information ENWW Anonymous usage information storage 87 Specifications Technical specifications for the HP ENVY 4500 series are provided in this section For more product specifications see the Product Data Sheet at www hp com support System requirements Environmental specifications Input tray capacity Output tray capacity Paper size Paper weights Print specifications Copy specifications Scan specifications Print resolution Power specifications Cartridge yield Acoustic information System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support website at www hp com support Environmental specifications Recommended operating temperature range 15 C to 32 C 59 F to 90 F Allowable operating temperature range 5 C to 40 C 41 F to 104 F Humidity 15 to 80 RH non condensing 28 C maximum dewpoint Nonoperating Storage temperature range 40 C to 60 C 40 F to 140 F In the presence of high electromagnetic fields it is possible the output from the HP
17. e Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available Please make sure that the country settings of the wireless network are correct e For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoors for the entire 2400 MHz to 2483 5 MHz frequency band channels 1 to 13 For outdoor use only the 2400 MHz to 2454 MHz frequency band channels 1 to 7 may be used For the latest requirements see www arcep fr The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Visual display workplaces statement for Germany ENWW GS Erklarung Deutschland Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden Regulatory notices 99 Declaration of conformity D DECLARATION OF CONFORMITY according to SO EC 17050 1 and EN 170501 Dot SDGOB 130 1 draft 1 0 Supplier s Name Howlett Packard Company Supplier s Address 16399 Wast Bamardo Driva San Diego CA 921 27 1899 USA declares that the product Product Name and Model HP ENVY 4500 oAllin One Printer HP Deskjet Ink Advantage 3540 eAlbirr
18. ink cartridges are designed and tested with HP printers and papers to help you easily produce great results time after time Ex NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased original HP ink cartridges go to www hp com go anticounterfeit Ink level warnings and indicators provide estimates for planning purposes only Ex NOTE When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable e Software settings selected in the print driver only apply to printing they do not apply to copying or scanning e You can print your document on both sides of the paper ENWW Tips for print success 21 22 Chapter 3 Print ENWW 4 Paper basics e Recommended papers for printing o Load media e Order HP Paper Supplies ENWW 23 Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available ColorLok Photo printing HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All pape
19. over a wireless network If the printer has been installed and connected to your computer with a USB cable follow the steps below to install the printer software using the HP wireless direct connection a Depending on your operating system do one of the following e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click Printer Setup amp Software e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP ENVY 4500 series and then click Printer Setup 8 Software b Select Connect New Printer c When the Connection Options software screen appears select Wireless Select HP ENVY 4500 series from the list of detected printers d Follow the on screen instructions 5 Print your document 18 Chapter 3 Print ENWW Print using the maximum dpi Use maximum dots per inch dpi mode to print high quality sharp images on photo paper Printing in maximum dpi takes longer than printing with other settings and requires a large amount of memory To print in Maximum dpi mode ENWW 1 2 3 a OUR 315 O 10 On the File menu in your software click Print Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences
20. power cord from the wall outlet 6 Wait at least 15 seconds 7 Plug the power cord back into the wall outlet 8 Reconnect the power cord to the side of the printer under the cartridge access door 9 Ifthe printer does not turn on by itself press the On button to turn on the printer 10 Try using the printer again If the above solutions do not resolve the problem click here for more online troubleshooting ENWW Unable to print 73 Clear the print carriage Remove any objects such as paper that are blocking the print carriage See Clear a paper jam on page 66 for more information Ex NOTE Do not use any tools or other devices to remove jammed paper Always use caution when removing jammed paper from inside the printer Click here to go online for more information 74 Chapter8 Solve a problem ENWW Prepare paper trays Open paper tray A Paper tray must be open to begin printing Close cartridge access door A Cartridge door must be closed to begin printing Click here to go online for more information ENWW Prepare paper trays 75 Resolve copy and scan issues HP provides an HP Print and Scan Doctor Windows only that can help solve many common Unable to scan issues To get the utility click the appropriate link Ey NOTE The HP Print and Scan Doctor may not be available in all languages Take me to the HP Print and Scan Doctor download page Learn more about how
21. printer display select Tools Ey NOTE If you do not see the Home screen press the Home button b From the Tools menu on the printer display select Align Printer Follow the on screen instructions 5 Print a diagnostics page if the cartridges are not low on ink To print a diagnostics page from the printer software a Load letter or A4 unused plain white paper into the paper tray b Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP ENVY 4500 series and then click HP ENVY 4500 series c Inthe printer software click Print amp Scan and then click Maintain Your Printer to access the printer toolbox ENWW Improve print quality 63 d Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page Review the blue magenta yellow and black boxes on the diagnostics page If you are seeing streaks in the color and black boxes or no ink in portions of the boxes then automatically clean the cartridges P ENVY 4500 series 1 S ONM 706 be 2 ad px To print a diagnostics page from the printer display a From the Home screen on the printer display select Tools Ex NOTE If
22. the HP ENVY 4500 series ENWW 3 Print e HP ePrint e Print documents e Print photos e Print Quick Forms e Print envelopes e Print with HP wireless direct e Print using the maximum dpi e Tips for print success ENWW HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint enabled printer anytime from any location It s as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer No special drivers or software are needed If you can send an email you can print from anywhere using HP ePrint Once you have signed up for an account on HP Connected www hpconnected com you can sign in to view your ePrint job status manage your HP ePrint printer queue control who can use your printer s HP ePrint email address to print and get help for HP ePrint HP ePrint allows you to print to your HP ePrint enabled printer anytime from any location To use HP ePrint make sure to have the following e An internet and email capable computer or mobile device e An HP ePrint capable printer on which Web Services has been enabled Ey NOTE The email will be printed once it is received As with any email there is no guarantee when or whether it will be received You can check the print status on HP Connected www hpconnected com Ex NOTE Documents printed with HP ePrint may appear different from the original Style formatting and t
23. the left side Push the envelopes into the printer until they stop Slide the paper width guides firmly against the edge of the envelopes To print an envelope 1 2 3 On the File menu in your software click Print Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Select the appropriate options e On the Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click Advanced to select the appropriate paper size from the Paper Size drop down list Click OK and then click Print or OK in the Print dialog box 16 Chapter3 Print ENWW Print with HP wireless direct With HP wireless direct you can print wirelessly from a computer smart phone tablet or other wireless capable device without connecting to an existing wireless network When using HP wireless direct note the following guidelines e Make sure your computer or mobile device has the necessary software If you are using a computer make sure you have installed the printer software provided with the printer e f you are using a mobile device make sure you have installed a com
24. the printing modes used any printing errors that might have occurred and the printer model This information helps HP design future printers to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com hpinfo globalcitizenship environment recycle The memory chips from this sampling are read and studied in order to improve future HP printers HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP printer If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the printer s usage information To disable the usage information function 1 From the Home screen on the printer display using the buttons to the right scroll to and select Preferences 2 Use the down arrow button to select Data Storage and then press OK 3 Use the down arrow
25. to solve scan issues Click here to go online for more information Learn how to solve copy issues Click here to go online for more information 76 Chapter8 Solve a problem ENWW Printer failure Resolve printer failure A Turn the printer off then on If that does not resolve the problem contact HP d Please contact HP support for help ENWW Printer failure 77 Resolve ink cartridge problem First try removing and reinserting the cartridges If this does not work clean the cartridge contacts If your problem is still not resolved see Replace the cartridges on page 45 for more information Clean the ink cartridge contacts ZN CAUTION The cleaning procedure should take only a few minutes Make sure that the ink cartridges are reinstalled in the printer as soon as possible It is not recommended to leave the ink cartridges outside of the printer longer than 30 minutes This could result in damage to the printhead or the ink cartridges LE 2 5 Check that power is on Open the cartridge access door Wait for the print carriage to move to the right side of the printer Remove the cartridge indicated in the error message Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge The electrical contacts are the small gold colored dots on the cartridge RS Wipe only the contacts with a dry swab or lint free cloth A CAUTION Be
26. to the color and icon for each slot Make sure the cartridges snap into place Align the printer for best print quality See Improve print quality on page 62 for more information When the Estimated Ink Levels screen shows one or both cartridges in a low state consider getting replacement cartridges to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable See Replace the cartridges on page 45 for more information If you remove a cartridge from the printer for any reason try to replace it again as soon as possible Outside of the printer if unprotected cartridges begin to dry out Tips for working with cartridges 49 50 Chapter 6 Work with cartridges ENWW 7 Connectivity ENWW Wi Fi Protected Setup WPS requires WPS router Traditional wireless connection requires router USB connection non network connection Change from a USB connection to a wireless network Connect wirelessly to the printer without a router Tips for setting up and using a networked printer Advanced printer management tools for networked printers 51 Wi Fi Protected Setup WPS requires WPS router These instructions are for customers who have already setup and installed the printer software For first time installation refer to the setup instructions that came with the printer To connect the HP ENVY 4500 series to a wireless network using Wi Fi Protected Set
27. to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea rn E qa 717 24 k 43 22 sn CFIS 3580717 oe AL N80 2 mai H VCCI Class B compliance statement for users in Japan COMBS 252XBMMREMRET ORES REMACHATS Le AMELT DETAI COMENTA OFLE Say RAR TERA h t TERRES RCTLENEURT URRACA TELUMYIRUSELT Fats VCCI B Notice to users in Japan about the power cord Rms RENE RRI R SEUTEL Re NeEBRI KS OBRT REREE A ENWW Regulatory notices 97 Noise emission statement for Germany Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC e Ecodesign Directive 2009 125 EC where applicable CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive e R amp TTE Direc
28. you do not see the Home screen press the Home button b From the Tools menu on the printer display select Print Quality Report Follow the on screen instructions 6 Clean the ink cartridges automatically if the diagnostic page shows steaks or missing portions of the color and black boxes 64 Chapter8 Solve a problem ENWW To clean the cartridges from the printer software a Load letter or A4 unused plain white paper into the paper tray b Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP ENVY 4500 series and then click HP ENVY 4500 series c In the printer software click Print amp Scan and then click Maintain Your Printer to access the Printer Toolbox d Click Clean Ink Cartridges on the Device Services tab Follow the on screen instructions To clean the cartridges from the printer display a Fromthe Home screen on the printer display select Tools E NOTE If you do not see the Home screen press the Home button b From the Tools menu on the printer display select Clean Printhead Follow the on screen instructions If the above solutions do not resolve the problem click here for more online tro
29. 74 Prepare paper trays einen 75 Resolve copy and scan ISSUES ui ad 76 Printer talline 00 A ida a aii 77 Resolve ink Cartridge problem sise 78 Ink cartridge problem sas a a a Eaa aaaea 80 Older generation cartridges 15f554siuissurrtstahenere des tuenle sapin tetes EAE EEEE EAEEREN redhat ie ASEE EAr EEE ERATE 81 NE 82 NAT 83 Appendix A Technical intormati n viernes caian ii sia 85 Hewlett Packard Company notices sisi 86 Anonymous usage information storage oomioocccccnncoccccccnnnnonncnnnnnnncnncnnnnoncnnc cnn nnn nc ncnn nana n nc ccnnnnnncccinnns 87 SPECIA ONS ineng da adidas 88 Environmental product stewardship program cccceseeeeeeeceeeeceeeeeeeeeeeeeeeeeceeceeccaeaaeeeeeeeeeeeeeeeeeees 92 Regulatory NOCES aiii ii ia ET 96 A T a aa a Ne rer trrerer 103 ENWW ENWW HP ENVY 4500 e All in One series Help Learn how to use your HP ENVY 4500 series e Printer parts on page 4 e Control panel and status lights on page 5 o Load media on page 26 o Print on page 9 e Copy documents on page 34 e Scan to a computer on page 36 o Replace the cartridges on page 45 e Clear a paper jam on page 66 o Check the estimated ink levels on page 42 2 Chapter 1 HP ENVY 4500 e All in One series Help ENWW 2 Get to know the HP ENVY 4500 series Printer parts Control panel and status lights Wireless settings Auto Off ENWW Printer parts e Front and top views of the HP ENVY 4500 series
30. 94 EC and the European Council Recommendation 1999 5 19 EC on the limitation of Electromagnatic fields to the general public and carries the CE marking accordingly Additional Informaton 1 This product is assigned a Regulatory Modal Number which stays with the regulatory aspects of the design The Reguatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers September 2012 San Diega CA Local contact for regulatory topics only EMEA HewlettPackard GmbH HQ TRE Herrenberger Strasse 140 71034 Bosblingen Germany US Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 wew hp ou certificates Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products e Exposure to radio frequency radiation e Notice to users in Brazil e Notice to users in Canada e Notice to users in Mexico e Notice to users in Taiwan e Wireless notice to users in Japan 100 AppendixA Technical information ENWW Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output of this device is far below the FCC radio A frequency exposure limits N the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external
31. Click the Paper Quality tab On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select Best in the Quality Settings area Click the Advanced button In the Printer Features area select Yes from the Print in Max DPI drop down list Select the appropriate paper size from the Paper Size drop down list Click OK to close the advanced options Confirm Orientation on the Layout tab and then click OK to print Print using the maximum dpi 19 Tips for print success To print successfully the HP cartridges should be functioning properly with sufficient ink the paper should be loaded correctly and the printer should have the appropriate settings Print settings do not apply to copying or scanning Ink tips Use original HP ink cartridges Install both the black and tri color cartridges correctly For more information see Replace the cartridges on page 45 Check the estimated ink levels in the cartridges to make sure there is sufficient ink For more information see Check the estimated ink levels on page 42 If the print quality is not acceptable see Improve print quality on page 62 for more information Paper loading tips Load a stack of paper not just one page All of the paper in the stack should be the same size and type to avoid a paper jam Load paper with side to be printed on facing down Ensure that paper loaded in the paper tray la
32. One Printer Regulatory Model Number 1 SDGO6 1301 Product Options All Radio Module SDGOB 1 292 802 11 b g n Power Adapter N A conforms to the folowing Product Specifications and Regulations MC Class B CISPR 22 2005 A1 2005 EN 55022 2006 A 1 2007 Cass B CISPR 24 1997 Al 2001 A2 2002 BN 55024 1998 Al 2001 A2 2003 EN 301 489 1 v1 8 1 2008 EN 301 499 17 v2 1 1 2009 IEC 61000 3 2 2005 Al 2008 A2 2009 EN 61000 3 2 2006 A1 2009 A2 2009 IEC 61000 3 3 2008 EN 6100023 2008 FOC CR 47 Part 15 ICES 003 issue 5 Class B EC 60501 2005 7 od Al 2009 EN 60950 1 2006 A1 1 2009 A 1 2010 412 2011 EN 62479 2010 EN 300 328 v1 7 1 2006 EC 62311 2007 EN 62311 2008 Energy Use Regulaton EC No 1275 2008 ENERGY STARD Guatfied Inaging Equipment Operatonal Mode CM Test Procedure RoHS HP Standard 011 General Specification for the Environment Revision O O1 August 201 1 This device complies with part 15 of the FOC Rules Operation is subject to the following two conditions 1 This device may not couse harmhd interference and 2 this device must accept any interforance received induding interkerence that may cause undesired operation The product herewith complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC the Ecodesign Directive 2009 125 EC the R amp TTE Directiva 1999 5 EC the RoHS Directive 2011 65 EU the WEEE Directive 2002
33. P online support website at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features e Fast access to qualified online support specialists e Software and driver updates for the printer e Valuable troubleshooting information for common problems e Proactive printer updates support alerts and HP newsgrams that are available when you register the printer Call HP support Support options and availability vary by printer country region and language HP support by phone Phone support options and availability vary by printer country region and language This section contains the following topics ENWW Phone support period Placing a call Support phone numbers After the phone support period HP support 83 Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the printer Be prepared to provide the following information e Product name Located on the printer such as HP ENVY 4500 e Product number located inside the cartridge access door e Serial number located on the back or
34. PNG TIFF PDF e Twain version 1 9 Print resolution Draft mode e Color Input Black Render 300x300dpi e Output Black Color Automatic Normal mode e Color Input Black Render 600x300dpi e Output Black Color Automatic Plain Best mode e Color Input Black Render 600x600dpi e Automatic Photo Best mode e Color Input Black Render 600x600dpi e Output Black Color Automatic Max DPI mode e Color Input Black Render 1200x1200dbpi e Output Automatic Black 4800x1200 optimized dpi Color Power specifications A9T80 60008 e Input voltage 100 240Vac 10 e Input frequency 50 60 Hz 3Hz A9T80 60009 e Input voltage 200 240Vac 10 e Input frequency 50 60 Hz 3Hz Ey NOTE Use only with the power adapter supplied by HP Cartridge yield Visit www hp com go learnaboutsupplies for more information on estimated cartridge yields 90 Appendix A Technical information ENWW Acoustic information If you have Internet access you can get acoustic information from the HP website Go to www hp com support ENWW Specifications 91 Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily
35. Then the printer displays the current ink levels Ey NOTE If you do not see the Home screen press the Home button To check the ink levels from the printer software 1 Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP ENVY 4500 series and then click HP ENVY 4500 series 2 Inthe printer software click Estimated Ink Levels Ex NOTE If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable Ex NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the car
36. ality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click Advanced to select the appropriate paper size from the Paper Size drop down list 5 Click OK to close the Properties dialog box 6 Click Print or OK to begin printing To print on both sides of the page 1 From your software click the Print button 2 Make sure your printer is selected 12 Chapter 3 Print ENWW 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences 4 Select the appropriate options e Onthe Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type and print quality from the Media drop down list e Click Advanced to select the appropriate paper size from the Paper Size drop down list 5 On the Layout tab select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop down list 6 Click OK to print Ex NOTE After one page of the document has been printed you will be prompted to wait for a few seconds Then the printer will automatically load the paper back to print on the other side You do not need to manually reload the paper or make any operations ENWW Print documents 13 Print photos
37. antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usu rios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Notice to users in Canada ENWW Notice to users in Canada Note l attention des utilisateurs canadiens Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device WARNING Exposur
38. careful to wipe only the contacts and do not smear any of the ink or other debris elsewhere on the cartridge 78 Chapter 8 Solve a problem ENWW 6 On the inside of the printer locate the contacts in the printhead The contacts look like a set of gold colored bumps positioned to meet the contacts on the ink cartridge s t 7 Use a dry swab or lint free cloth to wipe the contacts 8 Reinstall the ink cartridge 9 Close the cartridge access door and check if the error message has gone away 10 If you still receive the error message turn the printer off and then on again NOTE If one ink cartridge is causing problems you can remove it and use the single cartridge mode to operate the HP ENVY 4500 series with only one cartridge Click here to go online for more information ENWW Resolve ink cartridge problem 79 Ink cartridge problem The ink cartridge is not compatible with your printer This error can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program It can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program Visit the HP Instant Ink program website for more information 80 Chapter8 Solve a problem ENWW Older generation cartridges You will need to use a newer version of this cartridge In most cases you can identify a newer version of the cartridge by lookin
39. cartridges ensures the high quality output The printer prompts you to align the cartridges every time you install a new cartridge If you remove and reinstall the same ink cartridge the HP All in One will not prompt you to align the ink cartridges The HP All in One remembers the alignment values for that ink cartridge so you do not need to realign the ink cartridges a Load letter or A4 unused plain white paper into the paper tray b Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP ENVY 4500 series and then click HP ENVY 4500 series c Inthe printer software click Print 4 Scan and then click Maintain Your Printer to access the Printer Toolbox d The Printer Toolbox appears e Click Align Ink Cartridges on the Device Services tab The printer prints an alignment sheet 62 Chapter8 Solve a problem ENWW f Load the cartridge alignment sheet print side down on the right front corner of the scanner glass g Follow the instructions on the printer display to align the cartridges Recycle or discard the cartridge alignment sheet To align the cartridges from the printer display a From the Home screen on the
40. colors It is acid free for longer lasting documents e HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents e HP Office Recycled Paper HP Office Recycled Paper is a high quality multifunction paper made with 30 recycled fiber It features ColorLok Technology for less smearing bolder blacks and vivid colors Special projects e HP Iron On Transfers HP Iron on Transfers for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos ENWW Recommended papers for printing 25 Load media Select a paper size to continue Load full size paper 1 Lower the paper tray and then pull out the paper tray and tray extender 2 Slide the paper width guides outward 3 Load the paper e Insert a stack of paper into the paper tray with the short edge forward and the print side down P e Slide the stack of paper forward until it stops 26 Chapter 4 Paper basics ENWW e Adjust the paper width guides so they fit against both sides of the stack of paper e Slide the paper tray in Load small size paper 1 Lower the paper tray and then pull out the paper tray and tray extender ENWW Load media 27 2 Slide the paper width guides outwar
41. curity press the button next to Display Password to display the wireless direct password 29 TIP You can also turn on HP wireless direct from the embedded web server EWS For more information about using the EWS see To open the embedded Web server on page 58 56 Chapter 7 Connectivity ENWW Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer ENWW When the Wireless Setup Wizard on the printer is launched the printer searches for wireless routers and then lists the detected network names on the printer display If your computer is connected to a Virtual Private Network VPN you need to disconnect from the VPN before you can access any other device on your network including the printer Learn how to find your network security settings Click here to go online for more information Learn about the HP Print and Scan Doctor Click here to go online for more information Learn about the network troubleshooting tips Click here to go online for more information Learn how to change from a USB to wireless connection Click here to go online for more information Learn how to work with your firewall and antivirus programs during printer setup Click here to go online for more information Tips for setting up and using a networked printer 57 Advanced printer management tools for networked printers When the printer is connected to a networ
42. d 3 Load the photo paper e Insert a stack of photo paper into the paper tray with the short edge forward and the print side down P e Slide the stack of photo paper forward until it stops e Adjust the paper width guides so they fit against both sides of the stack of photo paper e Slide the paper tray in 28 Chapter4 Paper basics ENWW Load envelopes 1 Lower the paper tray and then pull out the paper tray and tray extender 2 Slide the paper width guides outward 3 Load the envelopes e Insert one or more envelopes in the center of the paper tray The side to be printed on should face down The flap should be on the left side and facing up A e Slide the stack of envelopes forward until it stops e Adjust the paper width guides so they fit against both sides of the stack of envelopes ENWW Load media 29 e Slide the paper tray in 30 Chapter 4 Paper basics ENWW Order HP Paper Supplies The printer is designed to work well with most types of office media Use HP media for optimum print quality Visit the HP website at www hp com for more information about HP media HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Lo
43. d to do so 2 Follow the on screen instructions When you are prompted connect the printer to the computer by selecting USB on the Connection Options screen 3 Follow the on screen instructions If the printer software has been installed the printer will operate as a plug and play printer If the software has not been installed insert the CD that came with the printer and follow the on screen instructions 54 Chapter 7 Connectivity ENWW Change from a USB connection to a wireless network If you first setup your printer and installed the software with a USB cable directly connecting the printer to your computer you can easily change to a wireless network connection You will need a wireless 802 11b g n network that includes a wireless router or access point E NOTE The HP ENVY 4500 series only supports connections using 2 4GHz Before changing from a USB connection to a wireless network make sure that e The printer is connected to your computer with the USB cable until you are prompted to disconnect the cable e The computer is connected to the wireless network that you intend to install the printer on Change from a USB connection to a wireless network 1 Depending on your operating system do one of the following e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All P
44. e If your computer is connected to the printer with a wireless connection confirm that the connection is working 3 Verify that the printer is not paused or offline To verify that the printer is not paused or offline a Depending on your operating system do one of the following e Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers e Windows 7 From the Windows Start menu click Devices and Printers e Windows Vista From the Windows Start menu click Control Panel and then click Printers e Windows XP From the Windows Start menu click Control Panel and then click Printers and Faxes b Either double click the icon for your printer or right click the icon for your printer and select See what s printing to open the print queue c Onthe Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline d If you make any changes try to print again 4 Verify that the printer is set as the default printer To verify that the printer is set as the default printer a Depending upon your operating system do one of the following e Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers e Windows 7 From the Windows Start menu
45. e to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits Nevertheless the device should be used in such a manner that the potential for human contact is minimized during normal operation To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits human proximity to the antennas should not be less than 20 cm 8 inches Conform ment au R glement d Industrie Canada cet metteur radio lectrique ne peut fonctionner qu avec une antenne d un type et d un gain maximum ou moindre approuv par Industrie Canada Afin de r duire le brovillage radio lectrique potentiel pour d autres utilisateurs le type d antenne et son gain doivent tre choisis de mani re ce que la puissance isotrope rayonn e quivalente p i r e ne d passe pas celle n cessaire une communication r ussie Cet appareil est conforme aux normes RSS exemptes de licence d Industrie Canada Son fonctionnement d pend des deux conditions suivantes 1 cet appareil ne elge provoquer d interf rences nuisibles et 2 doit accepter toutes i ves y compris des interf rences pouvant provoquer un fonctionnement non aad de To appareil AVERTISSEMENT relatif l exposition aux radiofr quences La puissance de rayonnement de cet appareil se trouve sous les limites d exposition de radiofr quences d Industrie Canada N anmoins cet appareil doit tre utilis de telle
46. ective piece of plastic tape has been removed from each ink cartridge When plastic tape covers the ink cartridge contacts the printer cannot detect that the ink cartridge is installed Exit single cartridge mode e Install both the black and tri color cartridges in the HP ENVY 4500 series to exit single cartridge mode ENWW Use single cartridge mode 47 Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device This warranty does not cover HP ink cartridges that have been refilled remanufactured refurbished misused or tampered with During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the cartridge as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the printer 48 Chapter6 Work with cartridges ENWW Tips for working with cartridges Use the following tips to work with cartridges ENWW To protect the cartridges from drying out always turn the printer off using the On button and wait until the On button light goes out Do not open or untape cartridges until you are ready to install them Leaving tape on the cartridges reduces ink evaporation Insert the cartridges into the correct slots Match the color and icon of each cartridge
47. ext flow may differ from the original document For documents that need to be printed with a higher quality such as legal documents we recommend that you print from the software application on your computer where you will have more control over what your printout looks like 29 TIP For more information about managing and configuring HP ePrint settings and to learn about the gt latest features visit HP Connected www hpconnected com To print using HP ePrint 1 Enable Web Services a From the printer control panel press the ePrint button b Accept the Terms of Use and then follow the on screen instructions to enable Web Services c Print the ePrint information page and then follow the instructions on the page to sign up for an HP ePrint account 2 On your computer or mobile device open your email application NOTE For information about using the email application on your computer or mobile device see the documentation provided with the application 3 Create a new email message and then attach the file that you want to print 4 Enter the printer s email address in the To line of the email message and then select the option to send the email message EY NOTE Do not include any email address in the Bcc field this field is required to be blank If there is an email address or printer address in the Bcc field the job will not be printed 10 Chapter3 Print ENWW To find the printer s email
48. g at the exterior of the cartridge package and finding the Warranty Ends date If it says v1 several spaces to the right of the date then the cartridge is the updated newer version If it is an older generation cartridge contact HP support for help or replacement d Click here to go online for more information ENWW Older generation cartridges 81 Networking Learn how to find your network security settings Click here to go online for more information Learn about the HP Print and Scan Doctor Click here to go online for more information Learn about the network troubleshooting tips Click here to go online for more information Learn how to change from a USB to wireless connection Click here to go online for more information Learn how to work with your firewall and antivirus programs during printer setup Click here to go online for more information 82 Chapter 8 Solve a problem ENWW HP support Register printer Support process HP support by phone Additional warranty options Register printer By taking just a few quick minutes to register you can enjoy quicker service more efficient support and product support alerts If you did not register your printer while installing the software you can register now at http www register hp com Support process If you have a problem follow these steps 1 2 Check the documentation that came with the printer Visit the H
49. he original print side down on the right front corner of the scanner glass 36 Chapter5 Copy and scan ENWW Close the lid 2 Start the scan Scan from the printer control panel 1 Select Scan from the Home screen on the printer display If you do not see Scan on the printer display press the Home button and then press the Up and Down buttons until you see Scan 2 Select Scan to Computer 3 Select the computer that you want to scan to from the printer display If you do not see your computer listed on the printer display make sure that your computer is connected to the printer either wirelessly or through a USB cable If you have a wireless connection and you have confirmed that the connection is working you will need to enable wireless scanning in the software Scan from your computer 1 Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP ENVY 4500 series and then click HP ENVY 4500 series 2 Inthe printer software click the Print amp Scan icon and then select Scan a Document or Photo 3 Select the type of scan that you want from the shortcut menu and then click Scan Ex NOTE If Show Scan Pre
50. ick OK to return to the Properties dialog box Click OK and then click Print or OK in the Print dialog box Ex NOTE After the printing is finished remove unused photo paper from the paper tray Store the photo paper so it does not start to curl which could reduce the quality of your printout 14 Chapter 3 Print ENWW Print Quick Forms Use Quick Forms to print calendars check lists games notebook paper graph paper music paper and games Print Quick Forms 1 Select Quick Forms from the Home screen on the printer display 2 TIP If the Quick Forms option does not appear on the printer display press the Home button and then press the Up and Down buttons until you see Quick Forms 2 Press the Up and Down buttons to select one of the Quick Forms options Then press OK 3 After you have selected the type of form that you want to print select the number of copies then press OK ENWW Print Quick Forms 15 Print envelopes You can load one or more envelopes into the paper tray of the HP ENVY 4500 series Do not use shiny or embossed envelopes or envelopes that have clasps or windows Ex NOTE For details on how to format text on envelopes see the help files in your word application Load envelopes 1 2 3 Make sure the paper tray is open Slide the paper width guides all the open Place the envelopes in the center of the paper tray The side to be printed on should face down The flap should be on
51. ics On another screen shows information or animation on the display to assist in the current operation Figure 2 2 On button light Light behavior Solution Off The printer is powered off Dimmed Indicates the printer is in Sleep mode The printer automatically enters Sleep mode after 5 minutes of inactivity Fast blinking Error has occurred Refer to the messages on the printer display Pulsing Indicates that the printer is initializing or is being shut down On The printer is printing scanning copying or is on and ready to print ENWW Control panel and status lights 5 Figure 2 3 Wireless status light kt Light behavior Solution Off Wireless is off Press the Wireless button to access wireless menu on the printer display Use the wireless menu to enable wireless printing Slow blinking Wireless is connecting or is on but not connected to a network If the connection cannot be established make sure the printer is within the range of wireless signal Fast blinking Wireless error has occurred Refer to the messages on the printer display On Wireless connection has been established and you can print 6 Chapter 2 Get to know the HP ENVY 4500 series ENWW Wireless settings Press the Wireless button to view wireless status and menu options e Ifthe printer has an active connection to a wireless network the wireless light will be on solid blue In the mean time the printer display will sho
52. k you can use the embedded Web server to view status information change settings and manage the printer from your computer Ex NOTE To view or change some settings you might need a password You can open and use the embedded Web server without being connected to the Internet However some features are not available e To open the embedded Web server e About cookies To open the embedded Web server You can access the embedded Web server through either the network or Wireless Direct Open the embedded Web server through network NOTE The printer must be on a network and must have an IP address The IP address for the printer can be found by pressing the Wireless button or by printing a network configuration page e In a supported Web browser on your computer type the IP address or hostname that has been assigned to the printer For example if the IP address is 192 168 0 12 type the following address into a Web browser http 192 168 0 12 Open the embedded Web server through Wireless Direct 1 Press the Wireless button from the printer control panel and then select Settings 2 Ifthe display shows that wireless direct is Off select Wireless Direct and then select On No Security or On With Security 3 From your wireless computer turn wireless on search for and connect to the wireless direct name for example HP Print XX Deskjet 3510 series If you have wireless direct security on enter the wireless di
53. mated ink levels sise 42 ENWW ARNET 43 Choose right ink Cartridges iio Ada 44 Replace the Carttid G S scientist rata id lado aaa 45 Use single Gartridge Mode omiso 47 Cartridge warranty information usines 48 Tips for working with Cartridges rss dd ti idad 49 T GOMMOCUVITY lt a a a r aa a a EAE 51 Wi Fi Protected Setup WPS requires WPS router o ooccccccnnnnccoccccccconoconcnnnncnnnanonnnnnnonnnnn ona nnncnnnnnnnns 52 Traditional wireless connection requires router ooooooccccccccnnnccoccccccccnnnononcnnncnnnnnnnn nn nan cnnnnnnn rca nar rra 53 USB connection non network connection sisi 54 Change from a USB connection to a wireless network ooooonnncccccccnnncconcconcnnnonnnnnn ona nnnnnnnnnn o nc nn nn nnnnnnn 55 Connect wirelessly to the printer without a router ooooccccnnnnicccccccncnoconanonononannnnnnannnnnn ano n anna nn nn nar r rn 56 Tips for setting up and using a networked printer oooococccccnnccoccncncccnnnnnnncnnnconannn ona nn cnn n nana nora narc nana 57 Advanced printer management tools for networked printers oooonooocccccnncnnococoncccnccnnnannnnnncnnncccnnnnna 58 8 S0IVE A Problem paco D E si isla lr direitos 61 Improve print quality von a dilo ii ai dins 62 Clear a paper jam 2 eee cece cee eeeeeeeceeccc cee ceceeee eee eeeteeee ca aaaaeaeeeeeeeeeeeeeeseedeacaaaaaeaaeeeeeeeeeeeeeesesecececaecaeeeeeeeeess 66 Unable to A AN 70 Clear the print Cammlage iice cestgtenectek stellaire e et otre gun
54. nk cartridges HP recommends that you use original HP ink cartridges Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time 44 Chapter6 Work with cartridges ENWW Replace the cartridges To replace the cartridges 1 Check that power is on 2 Load paper 3 Remove cartridge a Open the cartridge access door Wait for print carriage to move to the right side of the printer b Lift up the cartridge tab and then remove it from the slot 4 Insert new cartridge a Remove cartridge from packaging ENWW Replace the cartridges 45 b Remove plastic tape using pink pull tab c Place new cartridge in slot at an angle under the opened tab and then squeeze the tab closed as the cartridge slides into place d Close the cartridge access door 5 Align the cartridges For more information about the printer alignment see Improve print quality on page 62 46 Chapter 6 Work with cartridges ENWW Use single cartridge mode Use the single cartridge mode to operate the HP ENVY 4500 series with only one ink cartridge The single cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage E NOTE When the HP ENVY 4500 series operates in single cartridge mode a message is displayed on the printer display If the message is displayed and two ink cartridges are installed in the printer verify that the prot
55. ok for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers To purchase HP papers go to Shop for Products and Services and select ink toner and paper ENWW Order HP Paper Supplies 31 32 Chapter 4 Paper basics ENWW ENWW Copy and scan e Copy documents e Scan to a computer e Tips for copy success e Tips for scan success 33 Copy documents The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper You can also easily access advanced settings such as changing the paper type and size adjusting the darkness of the copy and resizing the copy Easy Copy 1 Load full size paper in the paper tray 2 Load the original e _Lift the lid on the printer e Load the original print side down on the right front corner of the scanner glass 34 Chapter 5 Copy and scan ENWW e Close lid 3 Select Copy from the Home screen on the printer display to access the copy menu e f you do not see Copy on the printer display press the Home button and then press the Up and Down buttons until you see Copy e From the Copy menu select Copies to increase or decrease the number of copies Then press OK to confirm e Press the button next to Start Black Copy or Start Color Copy to copy onto A4 or 8 5 x 11 plain paper More copy features While in the Copy menu press the U
56. p and Down buttons to select among settings e Paper Type Selects paper size and paper type A plain paper setting will print in plain paper normal print quality A photo paper setting will print in photo paper best quality e Resize Actual size makes a copy that is the same as the size of the original but the margins of the copied image may be clipped Resize to fit makes a copy that is centered with a white border around the edges The resized image is either enlarged or reduced to fit the size of the selected output paper Custom Size allows you to increase the size of the image by selecting values greater than 100 or reduce the image size by selecting values less than 100 e ID Copy Allows you to copy both sides of ID card and print in the plain paper e Lighter Darker Adjusts the copy settings to make copies lighter or darker Ey NOTE After two minutes of inactivity the copy options will automatically return to the default settings of plain paper A4 or 8 5 x 11 depending on region ENWW Copy documents 35 Scan to a computer You can initiate a scan from the control panel of the printer or from your computer Scan from the control panel if you want to quickly scan one page to an image file Scan from your computer if you want to scan multiple pages into one file define the file format of the scan or make adjustments to the scanned image Prepare the scan 1 Load original e Liftthe lid on the printer e Load t
57. paper loaded in the paper tray lays flat and the edges are not bent or torn e Do not combine different paper types and paper sizes in the paper tray the entire stack of paper in the paper tray must be the same size and type e Adjust the paper width guides in the paper tray to fit snugly against all paper Make sure the paper width guides do not bend the paper in the paper tray e Do not force the paper too far forward in the paper tray e Do not add paper while the printer is printing If the printer is about to run out of paper wait until the out of paper message appears before adding paper If the above solutions do not resolve the problem click here for more online troubleshooting ENWW Clear a paperjam 69 Unable to print If you re having trouble printing you can download the HP Print and Scan Doctor which can troubleshoot this issue for you automatically To get the utility click the appropriate link Ey NOTE The HP Print and Scan Doctor may not be available in all languages Take me to the HP Print and Scan Doctor download page Resolve print issues Ex NOTE Make sure that the printer is turned on and that there is paper in the tray If you are still unable to print try the following in order 1 Check for error messages from the printer display and resolve them by following the on screen instructions 2 If your computer is connected to the printer with a USB cable disconnect and reconnect the USB cabl
58. patible printing app For more information about mobile printing visit www hp com global us en eprint mobile printing apps html e Make sure HP wireless direct is turned on in the printer and if necessary security is enabled For more information see Connect wirelessly to the printer without a router on page 56 e Upto five computers and mobile devices can use the same HP wireless direct connection e HP wireless direct can be used while the printer is also connected to a computer using USB cable or to a network using a wireless connection e HP wireless direct cannot be used to connect a computer mobile device or printer to the Internet d Click here to go online for more information Ex NOTE At this time these websites might not be available in all languages This section contains the following topics e Print from a wireless capable mobile device e Print from a wireless capable computer Print from a wireless capable mobile device ENWW Make sure you have installed a compatible printing app on your mobile device For more information visit www hp com global us en eprint mobile_printing_apps html 1 Make sure you have turned on HP wireless direct on the printer For more information see Connect wirelessly to the printer without a router on page 56 2 Turn on the Wi Fi connection on your mobile device For more information see the documentation provided with the mobile device Ex NOTE
59. rect password when prompted 4 In a supported Web browser on your computer type the following address http 192 168 223 1 About cookies The embedded Web server EWS places very small text files cookies on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language others such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies 58 Chapter 7 Connectivity ENWW E NOTE Depending on your printer if you disable cookies you also disable one or more of the following features e Starting where you left the application especially useful when using setup wizards e Remembering the EWS browser language setting e Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available wi
60. rogram HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following website www hp com hpinfo globalcitizenship environment recycle Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Sleep mode e Power usage is reduced while in Sleep mode e After initial setup of printer the printer will enter Sleep mode after 5 minutes of inactivity e The time to Sleep mode cannot be changed ENWW Environmental product stewardship program 93 Disposal of waste equipment by user
61. rograms click HP and then click HP ENVY 4500 series 2 Select Printer Setup amp Software 3 Select Convert a USB connected printer to wireless Follow the on screen instructions ENWW Change from a USB connection to a wireless network 55 Connect wirelessly to the printer without a router HP wireless direct allows your Wi Fi devices such as computers smart phones and tablets to connect to your printer directly through Wi Fi using the process you currently use to connect your Wi Fi device to new wireless networks and hotspots With wireless direct you can print directly to the printer wirelessly without a wireless router from your Wi Fi enabled devices To connect wirelessly to the printer without a router 1 From the Home screen on the printer display select Wireless Direct 2 Inthe Wireless Direct menu select Wireless Direct and then press OK 3 Using the buttons to the right select On without Security and then press OK 29 TIP If you would like to use HP wireless direct with greater security and if the computer or mobile device supports WPA2 encryption select the option that will enable security With security enabled only users with the password can connect wirelessly to the printer Without enabling security anyone with a wireless device within the wireless range of the printer can connect to the printer 4 Press the button next to Display Name to display the wireless direct name 5 If you have enabled se
62. rs with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP s highest quality photo paper for your best photos With HP Premium Plus Photo Paper you can print beautiful photos that are instant dry so you can share them right off the printer It is available in several sizes including A4 8 5 x 11 inch 4 x 6 inch 10 x 15 cm 5x 7 inch 13 x 18 cm and 11 x 17 inch A3 and in two finishes glossy or soft gloss semi gloss Ideal for framing displaying or gifting your best photos and special photo projects HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo lt is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch lt is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This
63. s This symbol means do not dispose of your product with your other household waste Instead you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service or go to http www hp com recycle Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council chemical information report for this product can be found at www hp com go reach Toxic and hazardous substance table China ABAEMAR REHE BF MA ASRIONRA TE a RE KCC A R 8 Frs sas F SAS e aL io j 9 9 0 MEMEDEN D HEPORVLDADAROE ARGTSNTI1363 2006 HAM X MAIN MENOR PEDIDA MA FSIT11363 2006 HAH mE FRERMNYOUREMATHRERT HH RRNARS SF thE RES AI eat Restriction of hazardous substance Ukraine TexHiMHu pernameHT Ljopn0 OOmMe gt KeHHA BUKOPKCTGHHA HebezneuHmx peuosuH Ykpaina O nanHanHa Bignosigae sumoram TexHiuHoro pernamekTy ORO O MEXECHHA BMKOPMCTOHHA neaknx He e3neuHmx PEUOBHH B enektTpuuHomy TA ENEKTPOHHOMY o6nanHaHHI 30TBepppkeoro nocraHo8oro Kabinety Minicrpis kpa Hy Big 3 rpynus 2008 Ne 1057 94 Appendix Technical information
64. sorte qu il soit mis en contact le moins possible avec le corps humain Afin d viter le d passement ventuel des limites d exposition aux radiofr quences d Industrie Canada il est recommand de maintenir une distance de plus de 20 cm entre les antennes et l utilisateur Regulatory notices 101 Notice to users in Mexico Aviso para los usuarios de M xico La operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Para saber el modelo de la tarjeta inal mbrica utilizada revise la etiqueta regulatoria de la impresora Notice to users in Taiwan CAFES AA PAR RARBRRAKZEDEHARE FERT LA GRR M STEM BER E DAERRENT ZAR e DUM EDENARR2LAFBRERRALARTRALEE SRRATRRRS MU OSH CAMEMTARI CEMA WHSKAR HKRELREPRLRRREE KPA RAALSA ERE TIM AREA ARMA MM LF Wireless notice to users in Japan EIA ES AAA 102 AppendixA Technical information ENWW Index A after the support period 84 B buttons control panel 5 C control panel buttons 5 features 5 copy specifications 89 customer support warranty 84 E environment Environmental product stewardship program 92 environmental specifications 88 l interface card 52 53 N network interface card 52 53 P paper
65. t FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment hos been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment k na ee y ds if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by tuning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For poda information contact ager of Corporate Product Regulations Honda Rocked Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made
66. t Push Button and then follow the on screen instructions If your router does not have a push button or you are not certain if your router has a push button select PIN and then follow the on screen instructions Ex NOTE The printer begins a timer for approximately four minutes during which the corresponding button on the networking device needs to be pressed or the router PIN needs to be entered on the router s configuration page 52 Chapter 7 Connectivity ENWW Traditional wireless connection requires router To connect the HP ENVY 4500 series to an integrated wireless WLAN 802 11 network you will need the following e A wireless 802 11b g n network that includes a wireless router or access point Ey NOTE The HP ENVY 4500 series only supports connections using 2 4GHz e A desktop computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP ENVY 4500 series on e Network name SSID e WEP key or WPA Passphrase if needed To connect the printer 1 Press the Wireless button from the printer control panel and then select Settings 2 Scroll to select Wireless Setup Wizard and then press OK 3 Follow the on screen instructions to set up the wireless connection 4 Insert the printer software CD in the computer CD ROM drive 5 Follow the on screen instructions to install the printer software
67. t Restore Defaults 4 Confirm selection to restore defaults Turn wireless on or off 1 Press the Wireless button to access the Wireless Settings menu 2 Select Wireless 3 From the Wireless On Off menu select On or Off Establish a Wi Fi Protected Setup WPS connection ENWW For more information see Wi Fi Protected Setup WPS requires WPS router on page 52 Wireless settings 7 Auto Off Auto Off is automatically enabled by default when you turn on the printer When Auto Off is enabled the printer will automatically turn off after 2 hours of inactivity to help reduce energy use Auto Off turns the printer off completely so you must use the On button to turn the printer back on For printer models with wireless or Ethernet network capability Auto Off is automatically disabled when the printer establishes a wireless or Ethernet network connection Even when Auto Off is disabled the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use You can change the Auto Off setting from the control panel To change Auto Off setting 1 From the Home screen on the printer display select Preferences E NOTE If you do not see the Home screen press the Home button 2 From the Preferences menu select Auto Off 3 From the Auto Off menu select On or Off and then press OK to confirm the setting Once you change the setting the printer maintains the setting 8 Chapter 2 Get to know
68. tab next to Startup type make sure that Automatic is selected If the service is not already running under Service status click Start and then click OK From the Windows Start menu click Control Panel System and Maintenance Administrative Tools Double click Services Right click the Print Spooler service and then click Properties Unable to print 71 iv On the General tab next to Startup type make sure that Automatic is selected v _ If the service is not already running under Service status click Start and then click OK Windows XP i From the Windows Start menu right click My Computer ii Click Manage and then click Services and Applications iii Double click Services and then select Print Spooler iv Right click Print Spooler and click Restart to restart the service b Make sure the correct printer is set as the default printer The default printer has a check mark in a black or green circle next to it c If the wrong printer is set as the default printer right click the correct printer and select Set as Default Printer d Try using your printer again 6 Restart the computer 7 Clear the print queue To clear the print queue a Depending upon your operating system do one of the following e Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers e Windows
69. th your Web browser ENWW Advanced printer management tools for networked printers 59 60 Chapter 7 Connectivity ENWW 8 Solve a problem ENWW This section contains the following topics Improve print quality Clear a paper jam Unable to print Clear the print carriage Prepare paper trays Resolve copy and scan issues Printer failure Resolve ink cartridge problem Ink cartridge problem Older generation cartridges Networking HP support 61 Improve print quality Ey NOTE To protect the cartridges from drying out always turn the printer off using the On button and wait until the On button light goes out 1 Make sure you are using original HP ink cartridges 2 Check the printer software to make sure you have selected the appropriate paper type from the Media drop down list and print quality from the Quality Settings drop down list In the printer software click Print amp Scan and then click Set Preferences to access the print properties 3 Check the estimated ink levels to determine if the cartridges are low on ink For more information see Check the estimated ink levels on page 42 If the ink cartridges are low on ink consider replacing them For more information see Check the estimated ink levels on page 42 If the ink cartridges are low on ink consider replacing them 4 Align the cartridges To align the cartridges from the printer software E NOTE Aligning the
70. tive 1999 5 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following website www hp com go certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW For EU non harmonized telecommunications products If applicable a 4 digit notified body number is inserted between CE and Please refer to the regulatory label provided on the product The telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom 98 Appendix Technical information ENWW The telephone connector not available for all products is intended for connection to analogue telephone networks Products with wireless LAN devices France
71. tridge after it is used For more information see www hp com go inkusage 42 Chapter 6 Work with cartridges ENWW Order ink supplies Before ordering cartridges locate the correct cartridge number Locate the cartridge number on the printer e The cartridge number is located inside the cartridge access door Locate the cartridge number in the printer software 1 Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP ENVY 4500 series and then click HP ENVY 4500 series 2 In the printer software click Shop and then click Shop For Supplies Online The correct cartridge number appears when you use this link To order original HP supplies for the HP ENVY 4500 series go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Ordering ink cartridges online is not supported in all countries regions If it is not available in your country region you may still view supplies information and print a list for reference when shopping at a local HP reseller ENWW Order ink supplies 43 Choose right i
72. u have a wireless connection and you have confirmed that the connection is working you will need to enable wireless scanning in the software to scan from the printer display Open the printer software to select Print amp Scan and then select Manage Scan to Computer After you select Scan from the printer display choose the computer that you want to scan to from the list of printers on the printer display If you have a wireless connection from your printer to your computer and you want to always be able to quickly scan to your connected computer choose to have Scan to Computer always active If you want to scan a document with several pages into one file instead of multiple files start the scan with the printer software instead of selecting Scan from the printer display Tips for scan success 39 40 Chapter 5 Copy and scan ENWW 6 Work with cartridges o Check the estimated ink levels e Order ink supplies e Choose right ink cartridges o Replace the cartridges e Use single cartridge mode e Cartridge warranty information e Tips for working with cartridges ENWW Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge The ink supply level shows an estimate of the amount of ink remaining in the cartridges To check the ink levels from the printer control panel e From the Home screen on the printer display select Ink Levels
73. ubleshooting ENWW Improve print quality 65 Clear a paper jam Clear a paper jam from the paper path To clear a paper jam from paper path 1 Open the cartridge access door 2 Remove the cleanout Bro ay a 3 Remove the jammed paper from the rear roller 4 Place the cleanout back ha ne 66 Chapter 8 Solve a problem ENWW 5 Close the cartridge access door 6 Press the OK button on the control panel to continue the current job Clear a paper jam from the duplexer To clear a paper jam from duplexer 1 Open the cartridge access door 2 Remove the cleanout Bro ay a 3 Press on the hole of the duplexer path cover to lift it up Remove the jammed paper ENWW Clear a paper jam 67 4 Place the cleanout back 5 Close the cartridge access door 6 Press the OK button on the control panel to continue the current job Clear a paper jam from the print zone To clear a paper jam from print zone 1 Open the cartridge access door 2 Remove the jammed paper from inside the printer 68 Chapter 8 Solve a problem ENWW 3 Close the cartridge access door 4 Press the OK button on the control panel to continue the current job If the above solutions do not resolve the problem click here for more online troubleshooting Prevent paper jams e Do not overfill the paper tray e Remove printed papers from the paper tray frequently e Ensure that
74. up WPS you will need the following e A wireless 802 11b g n network that includes a WPS enabled wireless router or access point E NOTE The HP ENVY 4500 series only supports connections using 2 4GHz e desktop computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP ENVY 4500 series on Ex NOTE If you have a Wi Fi Protected Setup WPS router with a WPS push button follow the Push Button method If you are not certain your router has a push button follow the Wireless Settings Menu method Push Button PBC method 1 Press and hold the Wireless button on the printer until the wireless light starts blinking approximately three seconds to start WPS push button mode 2 Press the Wi Fi Protected Setup WPS button on your router Ex NOTE The printer begins a timer for approximately two minutes while a wireless connection is established PIN method 1 Press the Wireless button on the printer control panel to display the Wireless menu If the printer is printing in an error state or performing a critical task wait until the task has been completed or the error cleared before pressing the Wireless button 2 Select Settings from the printer display 3 Select Wi Fi Protected Setup from the printer display 4 Ifyou have a Wi Fi Protected Setup WPS router with a WPS push button selec
75. view is selected you will be able to make adjustments to the scanned image in the preview screen 4 Select Save if you want to keep the application open for another scan or select Done to exit the application 5 After the scan is saved a Windows Explorer window will open in the directory where the scan was saved Ey NOTE There is a limited number of computers that can have the scan function activated at the same time Select Scan on the printer display and you will see the computers that are currently available for scanning ENWW Scan to a computer 37 Tips for copy success e Load your original print side down on the right front corner of the scanner glass e Clean the scanner glass and make sure that there are no foreign materials adhering to it e Toincrease or decrease the contrast of your printed output select Copy from the printer display and then select Lighter Darker to adjust the contrast e To select the paper size and paper type of the printed output select Copy from the printer display From the Copy menu select Paper Type to choose plain or photo paper and photo paper size e To resize the image select Copy from the printer display and then select Resize 38 Chapter5 Copy and scan ENWW Tips for scan success ENWW Load your original print side down on the right front corner of the scanner glass Clean the scanner glass and make sure that there are no foreign materials adhering to it If yo
76. w Connected and the printer s IP address e If wireless is turned off the wireless light will be off the display screen shows Wireless Off e f wireless is enabled wireless radio on and you do not have a wireless connection the wireless light will be blinking In the mean time the display screen shows that it is either in the process of Connecting or Not Connected You can use the printer display to retrieve information about your wireless network establish a wireless connection and more How do Print network configuration page The network configuration page will display the network Instructions f Press the Wireless button to access the Wireless Status menu status hostname network name and more 2 Press the button next to Settings to access the Wireless Settings menu 3 Select Print Report and then select Configuration Page Print wireless network test report 1 Press the Wireless button to access the Wireless Status menu The wireless network test report will display the diagnostics results for the status of the wireless network wireless signal 2 Press the button next to Settings to access the Wireless strength detected networks and more Settings menu 3 Select Print Report and then select Test Report Restore network settings to default settings 1 Press the Wireless button to access the Wireless Status menu 2 Press the button next to Settings to access the Wireless Settings menu 3 Selec
77. ys flat and the edges are not bent or torn Adjust the paper width guides in the paper tray to fit snugly against all paper Make sure the paper width guides do not bend the paper in the paper tray For more information see Load media on page 26 Printer settings tips 20 Chapter 3 On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area Select the appropriate paper size from the Paper Size drop down list in the Advanced Options dialog box Access the Advanced Options dialog box by clicking the Advanced button on the Layout or Paper Quality tab To change default print settings click Print amp Scan and then click Set Preferences in the printer software Depending on your operating system do one of the following to open the printer software o Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name o Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP ENVY 4500 series and then click HP ENVY 4500 series If you want to print a black and white document using black ink only click the Advanced button From the Print in Grayscale drop down menu select Black Ink Only then click the OK button Print ENWW Notes e Original HP

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