Western Digital 1TB My Passport Studio
Contents
1. 1 Click Go gt Applications gt WD Security to display the WD Security screen Change Se oe Security dialog Security on this drive has been enabled Remove security Enable auto unlock for user MyDesktop To change your current security settings please enter your Change Password password below Update Security Settings If you have more than one supported My Passport drive connected to your computer select the one with the password that you want to change Type your current password in the Password box Select the Change password option Type your new password in the Choose a password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box Select or clear the Enable auto unlock for user check box to signify whether you want the WD Security software to remember your user name and password for the selected drive and automatically unlock the drive for you on this computer Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 17 MY PASSPORT STUDIO USER MANUAL CAUTION After changing your password the drive remains unlocked for as long as you continue your current work session Then the WD Security software e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requ2. COMPLIANCE AND WARRANTY INFORMATION 33 index B Box contents 2 Cc CAUTION about erasing the drive 22 about lost passwords 13 about preventing data loss when dis connecting 27 about your unlocked drive 14 17 China RoHs 32 Compatibility with operating systems 3 Compliance 31 Converting drive format 29 Creating a password 13 D Disconnecting the drive 27 Disk image downloading and restoring 27 28 Drive diagnostics and status checks 20 erase 22 formats 3 handling precautions 4 sleep timer 21 Drive settings drive erase 20 22 registration 20 25 security 13 sleep timer 20 21 E Environmental compliance China 32 Erase Drive dialog 22 Erasing the drive 22 CAUTION about erasing the drive 22 F FCC Class B information 31 Full media scan 20 G GNU general public license 33 GPL software 33 H Handling precautions 4 Hardware 2 i ICES 003 NMB 003 compliance 31 MY PASSPORT STUDIO USER MANUAL K Kit contents 2 L Limited Warranty 32 M Micro cables 2 O Operating system compatibility 3 P Password protecting your drive 13 CAUTION about lost passwords 13 Physical description 3 Precautions for handling 4 Product features 1 Product registration 4 Q Quick drive test 20 R Reformatting the drive 3 28 29 Register Drive dialog 26 Registering your drive 4 25 Registration drive setting 20 Regulatory compliance 31 Restoring the software disk image 27 28 ROHS 32 Run Diagnostics dia
3. This chapter provides instructions for connecting the drive to your computer and installing the WD Security and WD Drive Utilities software It includes the following topics Connecting the Drive Enhancing Performance with WD TURBO Installing the WD Security Software Installing the WD Drive Utilities Software Connecting the Drive 1 Turn on your computer 2 Connect the My Passport drive using either the USB micro cable or the FireWire 800 cable as shown in Figure 3 3 Verify that the My Passport drive appears under DEVICES in the Sidebar area of your Finder display Y DEVICES 0 Remote Disc Yi My Passport Studio Using the FireWire 800 Cable Using the USB Micro B Cable Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT STUDIO USER MANUAL Note If the External disks check box is selected on your Finder Preferences dialog the My Passport icon displays on your desktop A Myin S OLU SOTO TON 4 The first time you connect your My Passport drive to your computer a message asks if you want to use the drive to back up with Time Machine On Leopard and Snow Leopard On Lion and Mountain Lion Do yoi want t use My Passport Studio to back up with Time Bac hel eet Tome hachis eee an peto dae copy ot eran en poar Bor h ngr ani beth d inir cop af mary Alle IE reir be et ina bes 4h wn EET Reve oa Mle ee A earned in the Se F Cancel Use as B
4. ca Europe http www shopwd eu or http www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support a visit http support wdc com and see Knowledge Base answer ABOUT YOUR WD DRIVE 2 MY PASSPORT STUDIO USER MANUAL Operating System Compatibility Your My Passport Studio drive and the WD Security and WD Drive Utilities software are compatible with the following operating Systems Mac OS X Windows e Leopard e Windows XP e Snow Leopard e Windows Vista e Lion e Windows 7 e Mountain Lion e Windows 8 Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest software update and service pack SP For Mac computers go to the Apple menu and select Software Update For Windows computers go to the Start menu and select Windows Update Disk Drive Format Your My Passport Studio drive is formatted as a single HFS J partition for Mac OS X operating systems If you want to use the drive with a Windows computer see Reformatting the Drive on page 28 and Troubleshooting on page 29 Physical Description As shown in Figure 2 the My Passport Studio drive has e A power activity LED e Two FireWire 800 interface ports e A USB 2 0 interface port Power Activity LED E A 1 am ff ae E D Ti pe a FireWire 800 Interface Ports USB 2 0 Interface Port e F
5. drive is working properly e Sleep Timer Turn your drive off during extended periods of inactivity to conserve power and extend the life of the drive e Drive Erase Erase all of the data on the drive including your password if you have one e Registration Register your drive to receive free technical support during the warranty period and find out about software updates product enhancements and price discount opportunities WD Drive Utilities My Passport Studia 2 0 TB My Passport Studio Perform a 5 M A R T Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two Sleep Timer S M A R T Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Drive Erase Quick Drive Test Registration Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test Figure 4 WD Drive Utilities Screen MANAGING AND CUSTOMIZING THE DRIVE 19 MY PASSPORT STUDIO USER MANUAL On the WD Drive Utilities screen IF you wantto THEN click AND see Run drive diagnostics and status Diagnostics Checking Drive Health in the checks next section Specify an inactive time interval to Sleep Timer Setting the Drive Sleep Timer turn off your drive on page 21 Erase your drive so you can retriev
6. for use in both Windows and MAC OSX 291 The FAT32 file system has a maximum individual file size of 4 GB and cannot create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wdc com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see e Answer ID 291 at http support wdc com e Article IDs 314463 and 184006 at support microsoft com e The appropriate third party software documentation or support organization Frequently Asked Questions Q A Why is the drive not recognized under My Computer or on the computer desktop If your system has a USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 2 0 external storage product The drive is not recognized correctly unless USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Why won t my computer boot when connect my USB drive to the computer before booting Depending on your system configuration your computer may attempt to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit htto suppor
7. icon on the desktop and select Eject My Passport Studio Open Eject My Passport Studio Get Info Duplicate Make Alias Copy My Passport Studio Clean Up Selection Label lt NONE More You might hear the drive power down 2 Wait for the drive icon to disappear from the desktop before disconnecting the drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive erasing or reformatting the drive also removes the WD Security and WD Drive Utilities software and all of the support files utilities and user manual files you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your My Passport drive To do this after you have erased or reformatted the drive go to http support wdc com and see Knowledge Base answer ID 7 MANAGING AND CUSTOMIZING THE DRIVE 27 MY PASSPORT STUDIO USER MANUAL Using the Drive with Windows The My Passport drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems To use the drive on Windows computers you must reformat it to a single NTFS partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive CAUTION Reformatting the drive erases all
8. its contents If you have already saved files on the drive be sure to back them up before reformatting it Go to http support wdc com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 29 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your My Passport drive for use on Windows computers go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and installing the Windows versions of the WD Drive Utilities and WD Security software and disk image on your My Passport drive USING THE DRIVE WITH WINDOWS 28 MY PASSPORT STUDIO USER MANUAL Troubleshooting you have problems installing or using your My Passport drive refer to this troubleshooting section or visit our support website at http support wdc com and search the knowledge base for more help This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions Installing Partitioning and Formatting the Drive How to Answer ID Partition and format a WD drive on Windows 7 Vista XP 2000 and Mac OSX 3865 Reformat from Mac GPT to Windows XP NTFS 3645 Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647 Obtain and reinstall the original software included with this product 1425 Format a WD hard drive in FAT32
9. D Security to display the WD Security screen Set Security dialog Security on this drive has not been enabled secure your drive to keep others from accessing your files Choose a password WARNING A Werify password WD cannot retrieve your ye password If you forget your password you will permanently Password hint lose access to your data Lunderstand Enable auto unlock for user MyDesktop 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to create a password for 3 Type your password in the Choose a password box using up to 25 characters 4 Retype your password in the Verify password box LOCKING AND UNLOCKING THE DRIVE 13 MY PASSPORT STUDIO USER MANUAL 5 Type a hint to help remember your password in the Password hint box Select the Enable auto unlock for user check box if you want the WD Security software to remember your user name and password for the selected drive and automatically unlock the drive for you on this computer Important If you select the Enable auto unlock for user check box the first time you restart your computer or disconnect and reconnect the drive after creating a password your operating system requests permission to allow the WD Security software to access your password WOSecurityHelperapp Wants t use your confidential information stored in Wx4047952701 in your keychain The aurhenticoy
10. EN see Not locked Want to erase the drive Using the Drive Erase Function in the following section Locked Have forgotten or lost your Using the WD Drive Unlock password and must erase the Utility on page 23 drive Using the Drive Erase Function To erase your My Passport when the drive is not locked 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 19 If you have more than one supported My Passport drive connected to your computer select the one that you want to erase Click Drive Erase to display the Drive Erase dialog Volume Name My Passport Studio Volume Format HFS h WARNING Clicking Erase Drive permanently erases all the data on the drive you have selected understand MANAGING AND CUSTOMIZING THE DRIVE 22 MY PASSPORT STUDIO USER MANUAL 4 On the Drive Erase dialog a If you want to change the volume name type a new name in the Volume Name box b Select the Volume Format option for the drive e HFSH e ExFAT c Read the warning about the loss of data if you erase your drive Click the I understand check box to signify that you accept the risk Click Erase Drive After the drive erase operation completes go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your d
11. My Passport Studio User Manual m gt lt m D a D O at Q 2 9 WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wadc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at hitp support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software Contacting WD Technical Support Whe
12. Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive 1 Click Sleep Timer to display the Sleep Timer dialog Set the amount of idle time before your drive goes into sleep mode Note OS settings might override this setting Sleep Timer After 30 minutes Set Timer Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 19 If you have more than one My Passport drive connected to your computer select the one that you want to set MANAGING AND CUSTOMIZING THE DRIVE 21 4 MY PASSPORT STUDIO USER MANUAL On the Sleep Timer dialog a Inthe Sleep Timer box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your My Passport to its original configuration after erasing the drive The WD Drive Utilities software provides two ways to erase your drive depending on whether your My Passport drive is locked or not IF your drive is AND you TH
13. UDIO USER MANUAL 5 Click Erase Drive to display the warning about erasing all of the data on the drive WD Drive Unlock My Passport Studio 2 0 TB WKKLABIRI 34 There were too many password recovery attempts Clicking Erase permanently erases all the data on your drive Please select understand below to acknowledge that reformatting your drive Will delete all of the data on the drive and then click on Erase to continue C understand 6 Read the warning and select the understand check box to signify that you accept the risk 7 Click Erase After the drive erase operation completes go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 13 Registering the Drive The WD Drive Utilities software uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products 1 Make sure that your computer is connected to the Internet 2 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see F
14. ackup Dirk 6 yoo Wen be o My Passport Sido 12 TE 16 back up with Tima Mac hidra F Tire Machin baap an pl dat copy ti rara ing os poe Mac It mot cay bam a one copy of ay Pa ji mamian hoe oe ir looked ni yor Ca ren wor Mer ao appeared in the maa Encrypt Backup Bick Decida Late Dont Urg hee a Batbup Dick Note Currently the Encrypt Backup Disk check box only appears on computers using the Lion or Mountain Lion operating system Depending on your operating system e On Leopard or Snow Leopard proceed to step 5 e On Lion or Mountain Lion skip to step 6 5 On Leopard or Snow Leopard IF you want to use the drive with the Time Machine software Do not Do 6 On Lion or Mountain Lion THEN click Cancel and skip to step 8 on page 7 Use as Backup Disk and skip to step 7 on page 7 IF you want to use the drive with the Time Machine software Do not Do THEN Click Don t Use and skip to step 8 on page 7 Proceed to step a a If you want to create a password to secure your backup files select the Encrypt Backup Disk check box b Click Use as Backup Disk CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT STUDIO USER MANUAL If you selected the Encrypt Backup Disk check box at step a complete the backup password dialog that displays You must create a backup password Time Machine will use this password to encrypt your backup disk Warning I you Forper
15. assword protection and a MacBook inspired metal enclosure that make this drive the ideal companion for Mac professionals This chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering the Drive Handling Precautions Features Two FireWire 800 ports With two super fast FireWire 800 ports you can save and access data at up to 800 Mb s Use the second FireWire port to daisy chain an additional external drive or other peripheral to your Mac This drive also offers a USB 2 0 interface for added connectivity Premium aluminum enclosure The durable anodized aluminum enclosure is the perfect complement for your Mac computer and resists scratching and fingerprints High capacity small enclosure Offering high capacity in a small metal enclosure My Passport Studio is the ideal companion for the photographer videographer graphic artist or creative professional on the go WD Security software Allows you to set password protection and hardware encryption for your drive to protect your files from unauthorized use or access WD Drive Utilities software Register your drive set drive security run diagnostics and more using the WD Drive Utilities software Formatted for Mac HFS Journaled so it works right out of the box with your Mac computer Can be reformatted for Windows computers Compatible with Ap
16. ber has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com warranty policy asp WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD
17. c License GPL Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme a la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approv
18. e Drive Erase Erasing the Drive on the space and start over page 22 Register your drive to receive free Registration Registering the Drive on technical support during the page 25 warranty period and keep up to date on the latest WD products Checking Drive Health The WD Drive Utilities software provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly S M A R T Status Check S M A R T is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure occurs The result of a S M A R T status check is a pass or fail evaluation of the drive s condition Quick Drive Test Your My Passport drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation of the drive s condition Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It methodically tests every sector for error c
19. ed for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuve pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 07 UL 60950 1 S ret d equipement de technologie de l information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe COMPLIANCE AND WARRANTY INFORMATION 31 MY PASSPORT STUDIO USER MANUAL KC Notice Republic of Korea only RARE AE AAA SA ED AA RE SJ T 11363 2006 XA ES AS RARA A te SJ T 11363 2006 EIRP A E RR ba TT A AI EFT EA IEA EP Eo Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wdc com warranty policy asp for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA num
20. erform a 5 M 4 R T Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two S M A R T Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test 5 See Managing and Customizing the Drive on page 19 CONNECTING THE DRIVE AND GETTING STARTED 12 MY PASSPORT STUDIO USER MANUAL Locking and Unlocking the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Removing Password Protection Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION The WD Security software uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again Use the WD Security application to e Create a password e Change a password e Remove password protection To create a password and keep others from accessing the files on your drive 1 Click Go gt Applications gt W
21. f you have more than one supported My Passport drive connected to your computer select the one that is locked to display the Unlock Drive dialog 3 On the Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed you can use the WD Drive Unlock utility to unlock the drive there The WD Drive Unlock utility is on a virtual CD drive that appears on your desktop display 1 Double click the WD Unlocker virtual CD icon on your desktop WD Unlocker 2 Double click the WD Drive Unlock application on the screen that appears My Passport Studio 2 0 TB WXK1481R1234 Your My Passport drive is locked To unlock your drive please enter the drive password below Password hint 3 On the WD Drive Unlock utility screen a Type your password in the Password box LOCKING AND UNLOCKING THE DRIVE 16 MY PASSPORT STUDIO USER MANUAL b Select the Enable auto unlock for user check box if you want the WD Drive Unlock utility to remember your user name and password for the drive and automatically unlock the drive for you on this computer Click Unlock Drive d Atthe Your drive is now unlocked prompt click Exit to close the WD Drive Unlock utility screen Changing Your Password To change your password
22. igure 2 My Passport Studio Drive ABOUT YOUR WD DRIVE 3 MY PASSPORT STUDIO USER MANUAL Power Activity LED The power activity LED shows the drive s power state and activity LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby FireWire 800 Interface The FireWire 800 interface supports data transfer rates of up to 800 Mb s and is backward compatible with FireWire 400 Connection to a FireWire 400 port transfers data at FireWire 400 speed up to 400 Mb s USB 2 0 Interface The Hi Speed USB 2 0 interface supports data transfer rates of up to 480 Mb s USB 2 0 is backward compatible with USB 1 1 Connection to a USB 1 1 port transfers data at USB 1 1 speed up to 12 Mb s Registering the Drive Always register your My Passport Studio drive to get the latest updates and special offers You can easily register your drive online at http registerwdc com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damaged drives Always observe the following precautions when unpacking and installing your external storage product e Do not drop or jolt the drive e Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT STUDIO USER MANUAL Connecting the Drive and Getting Started
23. igure 4 on page 19 3 If you have more than one My Passport drive connected to your computer select the one that you want to register MANAGING AND CUSTOMIZING THE DRIVE 25 MY PASSPORT STUDIO USER MANUAL 4 Click Registration to display the Registration dialog Register your drive to receive software update notifications and customer support First name Last name E mail address Device serial number WXK1A81R1234 Required Field Preferred language English Ti Yes want to receive communication trom WD including software updates for registered products product improvement opportunities and member discounts on WD products WD Privacy Policy Register Drive 5 On the Registration dialog a oo oo y Type your first name in the First name box Type your last name in the Last name box Type your email address in the E mail address box Select your language in the Preferred language box Select or clear the Yes want to receive communication check box to specify whether you want to receive notifications about software updates product enhancements and price discount opportunities Click Register Drive MANAGING AND CUSTOMIZING THE DRIVE 26 MY PASSPORT STUDIO USER MANUAL Safely Dismounting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive 1 Right or control click the My Passport
24. ires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you changed your password Removing Password Protection 1 Click Go gt Applications gt WD Security to display the WD Security screen Change Security dialog Security on this drive has Remove security been enabled Enable auto unlock for user MyDesktop To change your current security settings please enter youl Change Password password below Update Security Settings 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to remove password protection from 3 Type your password in the Password box Select the Remove security option 5 Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 18 MY PASSPORT STUDIO USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Checking Drive Health Setting the Drive Sleep Timer Erasing the Drive Registering the Drive Safely Dismounting the Drive Restoring the WD Software and Disk Image The WD Drive Utilities software see Figure 4 makes it easy for you to manage and customize your drive for the best possible performance e Diagnostics Run diagnostics and status checks to make sure your
25. isterng ING DIVO rs ecard ea REE CE eked eRe se a eee 20 Safely Dismounting the Drive eee 27 Restoring the WD Software and Disk Image 4 21 5 Using the Drive with Windows 28 Retormatting the Dye ssl dl a Rd das a e Md ab A a de A dB 28 Restoring the WD Software and Disk Image 2 000 cece eee eee 28 6 EFOUDICSNOOUNG earn ii AA 29 Installing Partitioning and Formatting the DriVe o o oocooconononnono o 29 Frequently Asked Questions 4 29 TABLE OF CONTENTS iii MY PASSPORT STUDIO USER MANUAL Compliance and Warranty Information 31 Regulatory GOmpllance 31 PCG ClaSS B NATO MAU OPN niata aa bi dis aoe 31 ICES 003 NMB 003 Statement 0 0 cc ee eee eee 31 Sale GOMpPlanCe rik seek sack tk tee oe eo eee eka ene ace ee ee ee See 31 GE Compliance For EU 31 KC Notice Republic of Korea only 2 0 0 0 ee eee eens 32 Environmental Compliance China 0 0 0 00 cece ee tee eee 32 Waranty MTOR MATIONN a E ata Og ae he ae ee a Blas 32 Obtain SeN CE curas tice ae Lecce hee ete eee rhe ek 32 ES 32 GNU General Public License GPL oo 33 ge O A E 34 TABLE OF CONTENTS iv MY PASSPORT STUDIO USER MANUAL About Your WD Drive Welcome to your My Passport Studio portable hard drive My Passport Studio comes standard with two super fast FireWire 800 ports massive capacity p
26. log 21 S Safety compliance 31 Service 32 Set sleep timer dialog 21 Setting the drive sleep timer 21 Sleep timer drive setting 20 SMART status check 20 Software GPL 33 System compatibility 3 U Unlocking the drive 14 from the virtual CD 16 with the WD Security software 15 without the WD Security software 16 W Warranty 32 WD Service 32 INDEX 34 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Essential My Passport Studio WD SmartWare and Data Lifeguard are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies O 2013 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705059 A02 Jan 2013
27. n contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 00 531 650442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT STUDIO USER MANUAL Table of Contents WD Service and SUDDO eisd ii re dale Bea aod a WA e da o ee ee i Accessing Online SUPPO kreseb tana anew ken as eae bland sewn eee eee yeu ae ji Contacting WD Technical Support anasan aaaea a ji 1 About Your WD Drive un 1 EU 1 NICO Sc errada poa eae yeaa dines Gok Piece Po darle deba 2 Optional AcCESSOMES it Ai 2 Operating System Compatibility o o o o ooooooonenoo none 3 DISKOS OO 3 FAysical DeESCADION iaa wae ee a ies ee aie al ate eom acs ae Be ee isa 3 P
28. o continue and display the WD Security screen My Passport Studio 2 0 TB My Passport Studio co Security on this drive has not been enabled Secure your drive to keep others from accessing your files Choose a password WARNING p Weri assword WD cannot retrieve your i Ri password If you forget your password you will permanently AAN lose access to your data i L lunderstand _ Enable auto unlock for user MyDesktop save Security Settings 5 See Locking and Unlocking the Drive on page 13 CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT STUDIO USER MANUAL Installing the WD Drive Utilities Software 1 Double click the My Passporticon and then double click the dmg file on the screen 2 3 that displays Drag the WD Drive Utilities application to the alias Applications folder on the screen that displays E WA Driva litilities amp Security 3 rive Li oS y SPC a ASG RRR AS E Drive Utilities Security Drag to install In the alias Applications folder double click the WD Drive Utilities application CONNECTING THE DRIVE AND GETTING STARTED 11 MY PASSPORT STUDIO USER MANUAL 4 Read the license agreement and click Accept to continue and display the WD Drive Utilities screen Diagnostics Sleep Timer Drive Erase Registration WD Drive Utilities My Passport Studio 2 0 TB My Passport Studio Diagnostics P
29. of Wirecurintelprr apn rannu be veri ed Do you ant do albo 20655 To This em f Always Allow Click Always Allow to avoid this dialog in the future 7 Read the warning about the possibility of data loss if you forget your password 8 Click the I understand check box to signify that you accept the risk Click Save Security Settings to save your password and enable hardware encryption for your drive CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Enable auto unlock for user check box you will have to type your password to unlock the drive whenever e You shut down and restart your computer e You disconnect and reconnect the drive to your computer e Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer In each case the WD Security software replaces the desktop icon for your My Passp
30. onditions and inserts bad sector markers as required The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the S M A R T status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files To run drive diagnostics and status checks 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 19 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to check MANAGING AND CUSTOMIZING THE DRIVE 20 3 Click Diagnostics to display the Diagnostics dialog Perform a 5 M A R T Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two S M A R T Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test MY PASSPORT STUDIO USER MANUAL 4 On the Diagnostics dialog click the button for the test that you want to run S M A R T Status Quick Drive Test Complete Drive Test Setting the Drive
31. ort drive with the WD Unlocker virtual CD VCD icon f WD Unlocker LOCKING AND UNLOCKING THE DRIVE 14 MY PASSPORT STUDIO USER MANUAL The WD Unlocker virtual VCD provides the WD Drive Unlock utility that you can use to unlock the drive Or you can use either the WD Security or the WD Drive Utilities software to unlock the drive Unlocking the Drive with the WD Security or WD Drive Utilities software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer starting either the WD Security or WD Drive Utilities software displays an Unlock Drive dialog WD Security Unlock Drive Dialog To continue you must unlock your My Passport drive Please provide your password Unlock Drive WD Drive Utilities Unlock Drive Dialog To continue you must unlock your My Passport drive Please provide your password Password b Password hint Unlock Drive This happens either e Automatically if you only have the one locked My Passport drive connected to your computer e When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connected to your computer 1 If you do not see an Unlock Drive dialog click either e Go gt Applications gt WD Security e Go gt Applications gt WD Drive Utilities LOCKING AND UNLOCKING THE DRIVE 15 MY PASSPORT STUDIO USER MANUAL 2 I
32. ower Activity EE Digs cunt out ar o Salve aid Ree Re ee eee sien Sha eae oe Be ae 4 FireWire GOO IMIS ACS ee in eed ee eh alate ha ares OE Ohm ae we Ba me es ee Ok 4 USB 2 Dt nace wit thon beens eee Coe eek iets tate bee eae ede AS 4 RedIStOnna THO DIVE metia gale ee koe AS a de is ia Me a 4 Hanqlna Precautions s gased eet add Seed kee PR AA A eh Bee ato se es 4 2 Connecting the Drive and Getting Started 5 Gomectina Ne DIV cese den vidas FI REE Awa seats eee teehee ea paws kee as 5 Enhancing Performance with WD TURBO 0 000 cee ees 7 Installing the WD Security Software n 0 ee 9 Installing the WD Drive Utilities Software 4 11 3 Locking and Unlocking the Drive 13 Password Protecting the Drive 0 000 ee eas 13 WIMIOCKING tHe MO ca si E A A A AA 14 Unlocking the Drive with the WD Security or WD Drive Utilities software 15 Unlocking the Drive with the WD Drive Unlock Utility ooooooo o 16 Changing YOurmPassword s cua roda Aa a e 17 Removing Password Protection nnana aana naaa aa eas 18 4 Managing and Customizing the Drive 19 Checking Drive Health eroate rered irea ea ee e O a 20 Setting the Drive Sleep Timer 4 21 ESsInmotne We 22 Using the Drive Erase Function o ooocococooo eee eens 22 Using the WD Drive Unlock Utility sssri tedus diden ee dan redon eee 23 Reg
33. ple Time Machine Back up your files with Apple Time Machine No power adapter required The drive is powered through the FireWire or USB port so there s no need to lug around a bulky power adapter WD quality inside and out We know your data is important to you So we build the drive inside to our demanding requirements for durability shock tolerance and long term reliability Then we protect the drive with a robust enclosure designed for beauty and protection ABOUT YOUR WD DRIVE 1 MY PASSPORT STUDIO USER MANUAL Important For the latest WD product information and news visit our website at http www westerndigital com For the latest software firmware and product documentation and information go to http support wdc com downloads Kit Contents As shown in Figure 1 your My Passport Studio drive kit includes the following e My Passport Studio portable hard drive e FireWire 800 cable e USB Micro B cable e Quick Install Guide e WD Security and WD Drive Utilities software included on the drive a e i F E a ii ai Is fi a fi as j i ae i oe eN ae j Fi y My Passport Studio Portable Hard Drive USB Micro B Cable Quick Install Guide Figure 1 My Passport Studio Drive Kit Contents Optional Accessories For information about optional accessories for WD products visit US http www shopwd com or http www wdstore com Canada http www shopwd ca or http www wdstore
34. quires you to restart the computer to make them active Do you want to proceed and install the drivers Click Yes to continue CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT STUDIO USER MANUAL 7 Type the password that you use to access the computer in the Password box and click OK WD TUREO Installer requires that you type your password Mame My Desktop Cancel OK Installing TURBO drivers was successful WD recommends that you restart Do you want to restart now Cno Gave 9 After the computer restarts the My Passport icon on the desktop looks like this gt a dy lt STO TO Your My Passport drive is now ready to use as an enhanced performance external storage device You can enhance its capabilities by installing the WD Security and WD Drive Utilities software that is also on the drive Installing the WD Security Software 1 Double click the My Passport icon and then double click the dmg file on the screen that displays 2 My Passport Studio My_Passport_Apps_1_0_3_ 16 dmg CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT STUDIO USER MANUAL 2 Drag the WD Security application to the alias Applications folder on the screen that displays iD Drive Utilities 4 Security Drag to install 3 Inthe alias Applications folder double click the WD Security application 4 Read the license agreement and click Accept t
35. receives the Product or c is attributable to misuse improper installation alteration COMPLIANCE AND WARRANTY INFORMATION 32 MY PASSPORT STUDIO USER MANUAL including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com warranty policy asp accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclu
36. rive also removes your password If you used a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 13 Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password 1 Double click the WD Unlocker virtual CD icon on your desktop WD Unlocker 2 Double click the WD Drive Unlock application on the screen that appears MANAGING AND CUSTOMIZING THE DRIVE 23 MY PASSPORT STUDIO USER MANUAL The WD Drive Unlock utility screen displays 800 WD Drive Unlock My Passport Studio EE 2 0 TB WXK1481R1234 Your My Passport drive is locked To unlock your drive please enter the drive password below Password i P Password hint Unlock Drive 3 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive 4 The fifth invalid password attempt displays the too many password attempts prompt 600 WD Drive Unlock My Passport Studio 2 0 TB WXK1481KR1234 There were too many password recovery attempts To try again 1 Safely unplug your drive from the computer 2 Plug your drive into the computer If you cannot remember your password vou May erase your drive which erases all data on the drive Erase Drive MANAGING AND CUSTOMIZING THE DRIVE 24 MY PASSPORT ST
37. sion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gpl or obtained on CD for a nominal charge from http support wdc com download gp or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital
38. t wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 2 0 adapter card or a system that does not support USB 2 0 TROUBLESHOOTING 29 MY PASSPORT STUDIO USER MANUAL How do determine whether or not my system supports USB 2 07 Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 2 0 controller is built into the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information What happens when a USB 2 0 device is plugged into a USB 1 1 port or hub USB 2 0 is backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mb s If your system includes a PCI slot you can achieve Hi Speed USB transfer rates by installing a USB 2 0 PCI adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 30 MY PASSPORT STUDIO USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information GNU General Publi
39. the backup patsword wou won t be able fo rechore any data from the backup desk Backup password a Werify password Password hint For hal cea bine 00d Ged rier i click the key For more infosmaii n click the Help buston Cont Encrypt d Click Encrypt Disk and complete the Time Machine setup procedure The My Passport icon now displays as Your My Passport drive is now ready to use as an external storage device You can enhance its performance by installing the WD TURBO utility that is on the drive Enhancing Performance with WD TURBO WD TURBO is a utility on the My Passport drive that you can install to improve the performance of the drive on a Mac computer 1 Double click the My Passport icon and then double click the dmg file on the screen that displays E My Passport Studio My_Passport_Apps_1 0 3 16 dmg CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT STUDIO USER MANUAL 2 Double click the Extras folder on the screen that displays ml oe rz iT i e DS ol 7 ao a eke Lites Serer ll o o e Y y Drive Utilities amp Security Drag to install 1 7 n Liver Manuals WO 4 TURBAO ns ler ap Western Digital 5 Read the license agreement and click Accept to continue 6 A message informs you that installing the drivers requires you to restart your computer to make them active Installing the Western Digital TURBO drivers re
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