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HP Pavilion 15-e006tx

1. a Optical drive see Optical drive on page 47 b Hard drive see Hard drive on page 49 c WLAN module see WLAN module on page 51 d Keyboard see Keyboard on page 56 e Top cover see Top cover on page 60 f NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 53 e RTC battery see RTC battery on page 88 e Fan see Fan on page 78 e Heat sink see Heat sink on page 79 e Processor see Processor on page 84 Component replacement procedures 75 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Disconnect the optical drive connector cable from the system board 4 Turn the computer right side up with the front toward you 5 Open the computer 6 Disconnect the following cables from the system board 1 Display panel cable 2 Speaker cable 3 RJ 45 USB board ribbon cable 4 Power connector cable 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the two Phillips PM2 5x7 0 screws 5 that secure the system board to the base enclosure 8 Lift the right side of the system board 1 until it rests at an angle 9 Remove the system board 2 by sliding it up and to the right an angle Reverse this
2. Keyboard see Keyboard on page 56 Top cover see Top cover on page 60 RJ 45 USB board see RJ 45 USB board on page 90 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the clips 2 built into the base enclosure Component replacement procedures 91 3 Release the power connector 3 from the clips and mold built into the base enclosure 4 Remove the power connector cable Reverse this procedure to install the power connector cable 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Speakers Description Spare part number Speakers include left and right speakers and cables 719865 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components e f Optical drive see Optical drive on page 47 Hard drive see Hard drive on page 49 WLAN module see WLAN module on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 60 System
3. 720689 001 Description Heat sink for use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor and a graphics subsystem with UMA memory includes thermal replacement material 720690 001 Heat sink for use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor and a graphics subsystem with discrete memory includes thermal replacement material 72069 1 001 System board for use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor a graphics subsystem with UMA memory and the Linux operating system includes thermal replacement material 720691 501 System board for use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes thermal replacement material 720692 001 System board for use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor a graphics subsystem with 1 GB of discrete memory and the Linux operating system includes thermal replacement material 720692 501 System board for use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes thermal replacement material 722204 001 System board equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2
4. vii Packaging and transporting guidelines c cicccsusmvedveueiveerdeesketsaanrnebedarenevntes 43 Workstation guidelines is insiexan svasinenelsvexaenie denen aiedersudedetaraixecesivs 43 5 Removal and replacement procedures for Customer Self Repair parts cssscecsesseeees 45 Component replacement procedures vessisscessrisnsssrnsenenedeieravenndssevantaneoesshonsoabnsbsdedsanaseaenciadeesdin 45 Battery eea aneannncasaneanonraeszeceep annex tage maetunataraaeaccaipasaunansaunmspnass acapeees S 46 6 10 ete es sc gene ee PRE mE Roe ee ee MRP ere eer Mery mee eee ere en 47 Harddrive seecae enen one aceated a e vacation aaieea E E E 49 AAE Eole 01l aE E EE A E A A A S 51 Memory mod le is nniyeasiuvianiaraianoesdeponieniuinate eea e EA a Tn 53 6 Removal and replacement procedures for Authorized Service Provider parts 8 55 Component replacement procedures ccccceessceeseseeeeeeeneeeeecseeeeceeeeeeesseeeeeecseseeessetseeeensaaes 55 Keyboard meren e E E e E meanes 56 TOP covere a E A E a R pie 60 Power Buton board ea cafe us uno fey e n E ualerenneeana 63 To chPad butt n board i cseuiijnesiiesagnciaeisiietiriuimeouccens ts biainpiiepinncenmietappuamnenecaleien 64 Display assembly subcomponents cccsccousssoesecsseeustssessentesesensesssenrersestesseescseasenes 65 SIEM board iieiaei a E ee Gey 73 Pa eane a E E E E A 78 ELONE AEA E E E E E E E E E ies 79 PROCESSOR ocsi inea eE e EE
5. 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 113 11 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 114 Chapter 11 Recycling Index A AC adapter light 16 AC adapter spare part numbers 30 32 34 action keys 11 antenna locations 9 removal 72 spare partnumber 28 35 73 Antenna Kit spare part number 28 audio product description 5 audio in jack 14 audio out jack 14 B base enclosure spare part number 26 36 battery removal 46 spare part number 46 spare part numbers 26 32 battery bay 17 battery release latch 17 bottom components 17 button components 10 buttons optical drive eject 16 power 10 TouchPad 13 Cc cables service considerations 41 caps lock light 12 chipset product description 2 components bottom 17 buttons 10 display 9 keys 11 l
6. Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO France UTE 1 Germany VDE 1 ltaly IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used
7. See Using Windows Refresh for quick and easy recovery on page 108 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 108 If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 109 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 109 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 109 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option Restore and recovery 107 For more information
8. see Removing the HP Recovery partition on page 111 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 1 5 7 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Ey NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Refresh your PC without affecting your files Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows 108 Sometimes you want to perform d
9. 001 DDR3L quad core 15 W a graphics subsystem with UMA memory and the Linux operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713256 601 with 2 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713256 501 with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713256 001 with 2 GB of discrete memory and the Linux operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713255 001 with UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713255 501 with UMA memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713255 001 with UMA memory and the Linux operating system For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem 720459 601 with 2 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem 720459 501 with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on c
10. 1 83 m 490371 AD1 Power cord for use on all computer models in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa 3 pin black 1 83 m 49037 1 BB1 Power cord for use on all computer models in Israel 3 pin black 1 83 m 490371 D61 Power cord for use on all computer models in India 3 pin black 1 83 m 622643 001 320 GB 5400 rpm SATA 9 5 mm hard drive for use only on computer models equipped with an AMD processor does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 634250 001 750 GB 5400 rpm SATA 9 5 mm hard drive for use only on computer models equipped with an AMD processor does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 637193 001 RTC battery includes cable and double sided tape 644351 001 750 GB 5400 rpm SATA 7 0 mm hard drive for use only on computer models equipped with an Intel processor does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 644683 001 500 GB 5400 rpm SATA 7 0 mm hard drive for use only on computer models equipped with an AMD pro
11. 713549 001 MB L2 cache DDR3 dual core 35 W Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 2 90 GHz 1600 723522 001 MHz FSB 6 0 MB L3 cache 37 W Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 2 GHz 1600 701658 001 MHz FSB 6 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 711903 001 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 713163 001 35 W Intel Pentium 2030M 2 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache 713164 001 dual core 35 W Intel Pentium 2020M 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache 700628 001 dual core 35 W Thermal Material Kit includes thermal replacement material 719864 001 9 Heat sink includes replacement thermal material Heat sink for use only on computer models equipped with an AMD A10 A8 720690 001 A6 5350 or A4 processor and a graphics subsystem with discrete memory Heat sink for use only on computer models equipped with an AMD A10 A8 720689 001 A6 5350 or A4 processor and a graphics subsystem with UMA memory For use only on computer models equipped with an AMD A6 5200 and a graphics 724885 001 subsystem with discrete memory For use only on computer models equipped with an AMD A6 5200 and a graphics 724884 001 subsystem with UMA memory For use only on computer models equipped with Intel processor and a graphics 719862 001 subsystem with discrete m
12. CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 1 and swing it up and forward until it rests upside down in front of the display enclosure c Release the adhesive strip 2 that secures the display panel cable connector 3 to the display panel 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts d Disconnect the display panel cable 4 from the display panel e Remove the display panel The display panel is available using spare part number 719873 001 9 If it is necessary to replace the display hinges a Remove the four Phillips PM2 0x3 0 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 The display hinges are available using spare part number 719857 001 and include the left and right hinges and hinge brackets Component replacement procedures 71 10 If it is necessary to replace the display panel cable a Release the webcam microphone module cable from the adhesive 1 attached to the display enclosure b Release the display panel cable from the clips 2 and routing channel built into the display enclosure c Remove the display panel cable 3 The display panel cable is available using spare part number 719854 001 a
13. cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermal paste is used on the VGA chip 3 and the heat sink section 4 that services it 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Reverse this procedure to install the heat sink Component replacement procedures 83 Processor y NOTE The processor spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 719864 001 Description Spare part number AMD A10 5750M 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 713548 001 cache DDR3 quad core 35 W AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache 713551 001 DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 MB L2 cache 713550 001 DDR3 dual core 35 W AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 MB L2 cache 713549 001 DDR3 dual core 35 W Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 2 90 GHz 1600 MHz FSB 723522 001 6 0 MB L3 cache 37 W Intel Quad Core i7 3632
14. computer 5 Turn the computer right side up with the front toward you 6 Open the computer as far as it will open 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Lift the rear edge of the keyboard until it rests at an angle 8 Swing the rear edge of the keyboard 1 up and forward until it rests upside down on the palm rest 9 Release the zero insertion force ZIF connector 2 to which the keyboard ribbon cable is attached and then disconnect the keyboard ribbon cable 3 from the system board 10 Remove the keyboard 4 Reverse this procedure to install the keyboard Component replacement procedures 59 Top cover y NOTE The top cover spare part kit includes a TouchPad Description Spare part number In flying red finish 719868 001 In pearl white finish 719867 001 In regal purple finish 719870 001 In revolutionary blue finish 719869 001 In sparkling black and silver finish 719871 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components a Optica
15. equipped with an AMD A10 5750 processor e AMD RadeonT HD 8550G HD 8670M dual graphics on computer models equipped with an AMD A8 5550 processor e AMD RadeonT HD 8450G HD 8670M dual graphics on computer models equipped with an AMD A6 5350 processor Support for HD decode DX11 and HDMI Support for PX5 5 AMD Start Now AMD IOIC 1 0 on computer models equipped with an AMD A10 5750 A8 5550 A6 5350 or A4 5150 processor AMD Start Now AMD IOIC 2 0 on computer models equipped with an AMD A6 5200 or A4 5000 processor 4 Category Graphics continued Description Internal graphics e Intel HD Graphics 4000 on computer models equipped with an Intel dual core processor e Intel HD Graphics 4600 on computer models equipped with an Intel Pentium processor Switchable Discrete Graphics e Sun XT 64 bit M2 package 28 nm 25 W 4 pcs of dedicated video memory 2 GB VRAM 256 MBx 16 DDR3 1 GHzx4 pcs e Sun XT 64 bit M2 package 28 nm 25 W 4 pcs of dedicated video memory 1 GB VRAM 128 MBx16 DDR3 1 GHzx4 pcs Support for HD decode DX11 and HDMI Support for PX5 5 Computer models equipped with an AMD processor Computer models equipped with an Intel processor y Panel 15 6 in high definition HD white light emitting diode WLED BrightView 1366x768 wedge 5 5 mm SVA typical brightness 200 nits 16 9 ultra wide aspect ratio 15 6 in HD light emitti
16. ere a a a reer e ne a a a ENEE errr 13 lef side eana E a re 14 By Me eles esse tascte cama nora E A ET E E E a nade 16 DOH OME aaan a A A E E lana tupemnuraciaeanseniatiatencues 17 3 USI poris caldlog esoirs asns nnna 18 SENICE AAG asesi e E E E E EE E R EE E E 18 Computer major COMPONENTS seeeeeeeeceeecececececceeeecseeeeeeeeeeceececceceeeeeeecaeeeaaeeseneeeeeeeeeeeeeeeeess 20 Display assembly subcomponents i cdeizsenhosuortannedesasdaviaretsburniedandergedemnsonansdebnbuenitunnianinbantndnanssenh 28 Mass storage devices gate anne ane a en Re eee ee eae ee eer eae ene 29 Mi celaneo s PAMS semseiana eia ia einai satiate ateseriaves ty ap Eaa ETERNE SE 30 Sequential part number listing corsiscrsovnicsasnsrrasarsnscabustordwturssasnnraaduvadsaansanensoinndanuhenddataheneaastobontens 31 4 Removal and replacement procedures preliminary requirements csccccssscsescceseoees 40 Tools REQUIRE sensa iaa Ra E aaa AE AT ian 40 Service considerations seeen eie ea a E ENE O T A Ea OE Eai 40 Plastic PariS ssiri eta cui an en n A E E EE EEE E E E e EREE 40 Cablesand Connectors pea verdsancinata tees ven ssenseaetsesneracaorensiecne natant taciraleee mementos 4 Drive handling eee eR ene Ter ees cer mereT ener aE EO meet Hemet terete ener ner rn rrr 4 Grounding g idelines en eee Rn een een eee eee a ee eee eee ener 42 Electrostatic discharge damage s ccccsisiecensacea tons vansstetnaasaeieeacceeietiansssardanadeaseneomannaats 42
17. for use only on computer models equipped with 644683 001 an AMD processor 500 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with 683802 001 an Intel processor 320 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with 622643 001 an AMD processor 320 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with 645193 001 an Intel processor Hard Drive Hardware Kit not illustrated includes hard drive bracket and hard 716179 001 drive connector cable 19 Memory module PC3L 12800 1600 MHz 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 20 WLAN module Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 for use only on computer models equipped with an AMD processor Chapter 3 Illustrated parts catalog ltem Component Spare part number Atheros AR9485 802 1 1b g n WiFi Adapter for use on all computer models 675794 001 Ralink RT3290LE 802 1 1b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use 690020 001 on all computer models 21 Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter for use on all computer models 709848 001 Intel Centrino Wireless N 2230 Combo Adapter for use only on computer models 670290 001 equipped with an Intel processor Service cover 719872 001 Computer major components 27 Display assembly subcomponents Item Component Spare part number 1 Display bezel 719847
18. power button board TouchPad button board Description Spare part number TouchPad button board includes TouchPad button board cable and TouchPad cable 720299 001 Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components Optical drive see Optical drive on page 47 b Hard drive see Hard drive on page 49 c Keyboard see Keyboard on page 56 d Top cover see Top cover on page 60 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connector 1 to which the TouchPad board ribbon cable is attached and then disconnect the TouchPad board ribbon cable from the TouchPad board 3 Release the two clips 2 that secure the TouchPad button board to the top cover 4 Remove the TouchPad button board 3 Reverse this procedure to install the TouchPad button board 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Display assembly subcomponents y NOTE The display assembly is spared only at the subcomponent level F
19. select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 111 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries 112 The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 10 Power cord set requirements Requirements for specific countries and regions
20. spare part numbers 36 38 39 73 23 33 T Thermal Material Kit spare part number 25 36 tools required 40 top cover removal 60 spare part numbers 22 36 60 TouchPad button 13 TouchPad button board removal 64 spare part number 23 36 64 TouchPad components 13 TouchPad zone 13 transporting guidelines 43 U USB 2 0 port 16 USB 3 0 port 14 v vent 14 17 video product description 5 WwW webcam 9 webcam light 9 webcam microphone module removal 68 spare partnumber 28 34 69 Windows key 11 wireless antenna locations 9 removal 72 spare partnumber 28 35 73 Wireless Antenna Kit spare part number 35 wireless light 12 wireless product description 5 WLAN module removal 51 spare partnumbers 26 32 51 workstation guidelines 43 Index 117
21. the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 Remove the optical drive a oS Loosen the Phillips PM3 0x10 0 captive screw 1 that secures the service cover to the computer Slide the service cover 2 forward until it disengages from the computer Remove the service cover 3 The service cover is available using spare part number 7 19872 001 008A Position the computer with the left side toward you Remove the Phillips PM2 5x3 5 screw 1 that secures the optical drive to the computer Insert a flat bladed screwdriver or similar tool into the optical drive tab access 2 and press the tab to the left to release the optical drive from the computer Component replacement procedures 47 7 Remove the optical drive 3 Reverse this procedure to install the optical drive 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Hard drive Ey NOTE The hard drive spare part kit does not include the hard drive bracket hard drive connector cable and screws These components are included in the Hard Drive Hardware Kit spare part number 716179 001 Description Spare part number 1 TB 5400 rpm 9 5 mm fo
22. the system board 3 Lift up on the hard drive tab 1 to release the hard drive from the hard drive bay 4 Remove the hard drive 2 5 If it is necessary to disassemble the hard drive perform the following steps a Position the hard drive with the connector toward you Disconnect the hard drive connector cable 1 from the hard drive c Remove the four Phillips PM2 5x3 25 screws 2 that secure the hard drive bracket to the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 716179 001 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Reverse this procedure to install the hard drive WLAN module Description Spare part number Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter for use only 710418 001 on computer models equipped with an AMD processor Atheros AR9485 802 11b g n WiFi Adapter for use on all computer models 675794 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use on all 690020 001 computer models Realtek RTL8188EE 802 11bgn Wi Fi Adapter for use on all computer models 709848 001 Intel Centrino Wireless N 2230 Combo Adapter for use only on computer models equipped with 670290 001 an Intel processor Z CAUTION To prevent an unresponsive system replac
23. then remove the following components b c d e Optical drive see Optical drive on page 47 Hard drive see Hard drive on page 49 WLAN module see WLAN module on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 60 Remove the RJ 45 USB board 1 Release the ZIF connector 1 to which the RJ 45 USB board ribbon cable is attached and then disconnect the RJ 45 USB board ribbon cable from the system board 2 Remove the Phillips PM2 5x7 0 screw 2 that secures the RJ 45 USB board to the base enclosure 3 Remove the RJ 45 USB board 3 Reverse this procedure to install the RJ 45 USB board 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Power connector cable Description Spare part number Power connector cable 719859 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components e f Optical drive see Optical drive on page 47 Hard drive see Hard drive on page 49 WLAN module see WLAN module on page 51
24. when all wireless devices are off 4 Caps lock light Chapter 2 External component identification On Caps lock is on which switches the keys to all capital letters TouchPad ltem 1 Component TouchPad zone Description Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 13 Left side 14 s oo 0088 YQOOSO Item Component Description 1 External monitor port Connects an external VGA monitor or projector 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 4 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 5 Audio out headphone jack Audio in Connects optional powered stereo speakers microphone jack headphones earbuds a headset or a television audio cable Also connects an optional headset microphone Thi
25. 001 2 15 6 in BrightView HD LED SVA display panel 719873 001 3 Display hinges includes left and right hinges and hinge brackets 719857 001 4 Webcam microphone module includes double sided adhesive 719845 001 5 Antenna Kit includes left and right wireless antenna cables and transceivers 719856 001 6 Display panel cable includes webcam microphone module cable 719854 001 7 Display enclosure In flying red finish 719849 001 In pearl white finish 719848 001 In regal purple finish 719851 001 In revolutionary blue finish 719850 001 In sparkling black and silver finish 719852 001 28 Chapter 3 Illustrated parts catalog Mass storage devices Item Component Spare part number 1 Hard drive does not include hard drive bracket or hard drive connector cable 1 TB 5400 rpm 9 5 mm for use on all computer models 676521 001 750 GB 5400 rpm 9 5 mm for use only on computer models equipped with 634250 001 an AMD processor 750 GB 5400 rpm 9 5 mm for use only on computer models equipped with 644351 001 an Intel processor 640 GB 5400 rpm 9 5 mm for use on all computer models 669300 001 500 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with 644683 001 an AMD processor 500 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with 683802 001 an Intel processor 320 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with 622643 001 an AMD processor 320
26. 20 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 28 2 Keyboard includes keyboard cable In black finish for use on all computer models in Belgium 719853 A41 In black finish for use on all computer models in Bulgaria 719853 261 In black finish for use on all computer models in Canada 719853 DB1 In black finish for use on all computer models in the Czech Republic and Slovakia 719853 FL1 In black finish for use on all computer models in Denmark Finland and Norway 719853 DH1 In black finish for use on all computer models in France 719853 051 In black finish for use on all computer models in Germany 719853 041 In black finish for use on all computer models in Greece 719853 151 In black finish for use on all computer models in Hungary 719853 211 In black finish for use on all computer models in Israel 719853 BB1 In black finish for use on all computer models in Italy 719853 061 In black finish for use on all computer models in Japan 719853 291 In black finish for use on all computer models in the Netherlands 719853 B31 In black finish for use only on computer models equipped with an Intel processor 719853 FP 1 in Northwest Africa In black finish for use on all computer models in Port
27. 64 001 Description Spare part number Heat sink for use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 720690 001 processor and a graphics subsystem with discrete memory Heat sink for use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 720689 001 processor and a graphics subsystem with UMA memory For use only on computer models equipped with an AMD A6 5200 and a graphics subsystem with 724885 001 discrete memory For use only on computer models equipped with an AMD A6 5200 and a graphics subsystem with 724884 001 UMA memory For use only on computer models equipped with Intel processor and a graphics subsystem with 719862 001 discrete memory For use only on computer models equipped with Intel processor and a graphics subsystem with 719861 001 UMA memory Component replacement procedures 79 80 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components Optical drive see Optical drive on page 47 Hard drive see Hard drive on page 49 WLAN module see WLAN module on
28. 98 Chapter 7 Using Setup Utility BIOS and System Diagnostics Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 99 8 Specifications Computer specifications 100 Metric U S Dimensions Width 38 0 cm 16 5 in Depth 24 6 cm 10 5 in Height front to rear 2 7 to 3 2 cm 1 2 to 1 3 in Weight 2 4 kg 6 4 Ibs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatur
29. Description 719861 001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory includes thermal replacement material 719862 001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory includes thermal replacement material 719863 001 PCH heat sink includes thermal replacement material 719864 001 Thermal Material Kit includes thermal replacement material 719865 001 Speaker Kit includes left and right speakers and cables 719866 001 Base enclosure 719867 001 Top cover in pearl white finish includes TouchPad 719868 001 Top cover in flyer red finish includes TouchPad 719869 001 Top cover in revolutionary blue finish includes TouchPad 719870 001 Top cover in regal purple finish includes TouchPad 719871 001 Top cover in sparkling black and silver finish includes TouchPad 719872 001 Service cover 719873 001 15 6 in BrightView HD LED SVA display panel 719874 001 DVD RW Double Layer SuperMulti Drive 720299 001 TouchPad button board includes TouchPad board cable and TouchPad button board cable 720459 001 System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Linux operating system includes replacement thermal material 720459 501 System board for use only on com
30. EREE EEEE TE EE E E E 84 PO Tt SCALE siensia anpa e N A E E E 86 RIG batey serren are e e a eae senonatemeniasensen aaa 88 RJ 45 USB board 2 ccccccceccccceececececcccuceecececececcucceecsesececausecauaececsutececuteeecautececauseeeeaes 90 Power connectorcable myrete e e E a T a E E 91 Speaker oa a E E a enon ar maida 93 Optical drive connector cable xc ccwvmnievennemanviunee niuiamnammerdaeenamemucsm 95 7 Using Setup Utility BIOS and System Diagnostics ccccssccccsscccsscccesccccscescesscecssecees 97 Starting Setup Utility BIOS o2 saessiessieovnteotduantecanacertcaetodiadadebasdeaandeasseewancentacalatadasetteentteltamante 97 Updating the BIOS scot conceives e i E ta E E E E E EAE E E ieaasins 97 Determining the BIOS version sm evacnerncdecuacsicaderusicunotannieaeaneaeiminidenuauays 97 Downloading a BIOS updote cincoisnonlsennccaneralvsxesivajudeasssersaveneenerdttanavinstoussteniunnaseenees 98 Using System Diagnostics seers oiii EEE E EE se EAEE E E 99 B Bp ACCS rocr ninr OA 100 Computer specifications 34 95 spoviysenseieeai pesutsainu i a ienn EATE E iat els meacenesacrniie rae 100 15 6 inch display specifications sadist toreleushorni a itaceniniieerarierera sear E ENE 101 Hard drive specifications srouidossasaneekauel cease seounes xequnsunncainn Aascdinanonmounnaanns a monaeuatombionarnaninas 102 viii Hard drive specifications continued d scsssshautesiacnihyndentvaus ide ver cnesun A pueeslasndenuesnrt
31. For use on all computer models in Taiwan 490371 AB1 For use only on computer models equipped with an Intel processor in Thailand 490371 201 For use only on all computer models in the United Kingdom and Singapore 490371 031 Screw Kit 719855 001 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part number Description 490371 001 Power cord for use on all computer models in North America 3 pin black 1 83 m 490371 011 Power cord for use on all computer models in Australia 3 pin black 1 83 m 490371 021 Power cord for use on all computer models in Europe 3 pin black 1 83 m 490371 031 Power cord for use on all computer models in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use on all computer models in Italy 3 pin black 1 83 m 49037 1 081 Power cord for use on all computer models in Denmark 3 pin black 1 83 m 490371 111 Power cord for use on all computer models in Switzerland 3 pin black 1 83 m 49037 1 201 Power cord for use only on computer models equipped with an Intel processor in Thailand 3 pin black 1 83 m 490371 291 Power cord for use only on computer models equipped with an Intel processor in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use on all computer models in the People s Republic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use on all computer models in Taiwan 3 pin black
32. GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with 645193 001 an Intel processor Hard Drive Hardware Kit includes 716179 001 Mass storage devices 29 Item Component 2a Hard drive connector cable Spare part number 2b Hard drive bracket 3 DVD RW Double Layer SuperMulti Drive Miscellaneous parts 30 Component AC adapter 719874 001 Spare part number 90 W HP Smart AC adapter PFC EM 4 5 mm 710414 001 90 W HP Smart AC adapter PFC 4 5 mm 710413 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 714657 001 65 W HP Smart AC adapter non PFC 4 5 mm 710412 001 Power cord 3 pin black 1 83 m For use on all computer models in Australia 490371 111 For use on all computer models in Denmark 49037 1 081 For use on all computer models in Europe 490371 021 For use on all computer models in India 49037 1 D61 For use on all computer models in Israel 49037 1 BB1 For use on all computer models in Italy 490371 061 For use only on computer models equipped with an Intel processor in Japan 49037 1 291 For use on all computer models in North America 490371 001 For use on all computer models in the People s Republic of China 490371 AA1 For use only on computer models equipped with an Intel processor in South Africa 490371 AR1 For use on all computer models in South Korea 490371 AD1 For use on all computer models in Switzerland 490371 111
33. GY HP Pavilion 15 Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Core and Pentium are U S registered trademarks of Intel Corporation Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2013 Document Part Number 718382 001 Important Notice about Customer Self Repair Parts Z CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair
34. M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz FSB 35 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system 729844 001 Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz FSB 35 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system 729843 601 Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz FSB 35 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system 729843 501 Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz FSB 35 W a graphics subsystem with UMA memory and the Linux operating system Chapter 3 Illustrated parts catalog 729843 001 Item Component Spare part number Thermal Material Kit includes thermal replacement material 719864 001 7 Fan includes cable 719860 001 8 Processor includes replacement thermal material AMD A10 5750M 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 713548 001 MB L2 cache DDR3 quad core 35 W AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 713551 001 MB L2 cache DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 713550 001 MB L2 cache DDR3 dual core 35 W AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0
35. Parts Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents 1 Product deseriphon siccinuisicmanincaiesdimcenianiinain canine didis dodok icri 1 2 External component identification sseeoseesssccsseosssssscossosssosssesssosssosesosscosessseoossesseosssose 8 Finding your hardware and software information ccccccccceeeeeeceseceeeeeeseeeeeeeeeesenseeesssuseeeeneeees 8 locating WUGA Tie WHA E os sani cplendinwsrnntirnedtaranse Aba erties punks A E E E dard neseunrbaneaiaetin 8 locating SO WANE asesir isinna a a aa Ea TE AE a edia aai 8 Displayen ose E E E E E TE A A E E ne oumatenrmnena 9 B ifons and speakers ariora io n a a E A E E E a A e EN 10 Kaysee a E E E 11 LEVI EAEE EE EA AE E E E PAE E AEE tea Nat 12 To ehPad aera enn rT ener
36. QM 2 20 GHz processor SC turbo up to 3 2 GHz 1600 MHz FSB 6 0 701658 001 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 711903 001 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 713163 001 Intel Pentium 2030M 2 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 35 W 713164 001 Intel Pentium 2020M 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 35 W 700628 001 Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components a b c d Optical drive see Optical drive on page 47 Hard drive see Hard drive on page 49 WLAN module see WLAN module on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 60 System board see System board on page 73 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts g Fan see Fan on page 78 h Heat sink see Heat sink on page 79 Remove the processor 1 Use a flat bladed s
37. age protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 44 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts Ef NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer SelfRepair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures E NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully Ey NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 9 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Component replacement procedures 45 46 Battery Description Spare part number 6 cell 62 Wh 2 80 Ah Li ion battery 710417 001 6 cell 47 Wh 2 20 Ah Li ion battery 710416 001 Before removing the battery follow these steps 1 Turn off t
38. and the Windows 8 Standard operating system 722205 001 For use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor a graphics subsystem with UMA memory and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor a graphics subsystem with UMA memory and the Linux operating system 720691 501 72069 1 001 Equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system Equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system Equipped with an AMD A4 5000 1 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system Equipped with an AMD A4 5000 1 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 15 W a graphics subsystem with UMA memory and the Linux operating system 722204 501 722204 001 731534 501 731534 001 For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system 713256 601 For use only on computer models equipped with
39. are partnumber 23 34 63 power connector 16 power connector cable removal 91 spare partnumber 26 35 spare partnumbers 91 power cord set requirements 112 spare part numbers 30 31 power light 12 15 power requirements product description 7 processor removal 84 spare partnumbers 25 32 33 34 38 84 processor product description 1 product description audio 5 chipset 2 display panel 4 Ethernet 5 external media cards 6 graphics 3 hard drive 5 keyboard 6 memory module 4 microphone 5 operating system 7 optical drive 5 pointing device 6 ports 6 power requirements 7 processors 1 product name 1 security 7 serviceability 7 video 5 wireless 5 product name 1 R removal replacement procedures 45 55 right side components 16 RJ 45 network jack 16 RJ 45 USB board removal 90 spare part number 26 34 90 RTC battery removal 88 spare part number 26 31 spare part numbers 88 Rubber Kit spare part number 26 35 S Screw Kit spare part number 30 35 security cable slot location 16 security product description 7 service considerations cables 41 connectors 41 plastic parts 40 service cover location 17 removal 47 spare part number 27 36 47 service tag 18 serviceability product description speaker components 10 Speaker Kit spare part number 26 36 speakers location 10 removal 93 spare part number 26 36 93 specifications computer 100 display 101 hard drive 102 system board removal 73
40. board see System board on page 73 Remove the speakers 1 Release the speaker cables from the clips 1 and routing channel built into the base enclosure 2 Release the clips 2 that secure the speakers to the base enclosure Component replacement procedures 93 3 Remove the speakers 3 Reverse this procedure to install the speakers 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Optical drive connector cable Description Spare part number Optical drive connector cable 719846 001 Before removing the optical drive connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components e f Optical drive see Optical drive on page 47 Hard drive see Hard drive on page 49 WLAN module see WLAN module on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 60 System board see System board on page 73 Remove the optical drive connector cable 1 Release the optical drive connector cable from the clips 1 and routing channel built into the base enclosu
41. board equipped with an AMD A4 5000 1 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 15 W a graphics subsystem with a UMA memory and the Linux operating system includes thermal replacement material 731534 501 System board equipped with an AMD A4 5000 1 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 15 W a graphics subsystem with a UMA memory and the Windows 8 Standard operating system includes thermal replacement material Sequential part number listing 39 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ey NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions 40 Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors Z CAUTION When servicing the com
42. by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 Remove the service cover see Optical drive on page 47 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 53 2 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module 54 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION Components described in this chapter should only be accessed by an authorized service p p y y provider Accessing these parts can damage the computer or void the warranty Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 55 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Component replacement procedures 55 Keyboard 56 y NOTE The keyboard spare part kit includes a keyboard cable For use in country region Spare part number Keyboard in black f
43. cache 1600 MHz FSB DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system includes thermal replacement material 722204 501 722205 001 722205 501 723522 001 724884 001 724885 001 System board equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes thermal replacement material System board equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system includes thermal replacement material System board equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes thermal replacement material Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 2 90 GHz 1600 MHz FSB 6 0 MB L3 cache 37 W includes replacement thermal material Heat sink for use only on computer models equipped with an AMD A6 5200 2 00 GHz processor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 25 W and a graphics subsystem with UMA memory includes thermal replacement material Heat sink for use only on computer models equipped with an AMD A6 5200 2 00 GHz proc
44. cement material 729844 601 System board equipped with an Intel Dual Core i3 31 10M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system includes thermal replacement material 726633 001 726633 501 System board for use only on computer models equipped with an AMD A6 5200 2 00 GHz processor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 25 W a graphics subsystem with UMA memory and the Linux operating system includes thermal replacement material System board for use only on computer models equipped with an AMD A6 5200 2 00 GHz processor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 25 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes thermal replacement material 726634 001 System board for use only on computer models equipped with an AMD A6 5200 2 00 GHz processor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system includes thermal replacement material 726634 501 System board for use only on computer models equipped with an AMD A6 5200 2 00 GHz processor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes thermal replacement material 731534 001 System
45. cement thermal material 713548 001 AMD A10 5750M 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W includes replacement thermal material 713549 001 AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W includes replacement thermal material Sequential part number listing 33 34 Spare part number Description 713550 001 AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W includes replacement thermal material 713551 001 AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W includes replacement thermal material 714657 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 716179 001 Hard Drive Hardware Kit 719843 001 Power button board includes cable 719844 001 RJ 45 USB board includes cable 719845 001 Webcam microphone module includes double sided adhesive 719846 001 Optical drive connector cable 719847 001 Display bezel 719848 001 Display enclosure in pearl white finish 719849 001 Display enclosure in flyer red finish 719850 001 Display enclosure in revolutionary blue finish 719851 001 Display enclosure in regal purple finish 719852 001 Display enclosure in sparkling black and silver finish 719853 001 Keyboard with backlight in black fini
46. cessor does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 Sequential part number listing 31 32 Spare part number Description 645193 001 320 GB 5400 rpm SATA 7 0 mm hard drive for use only on computer models equipped with an Intel processor does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 669300 001 640 GB 5400 rpm SATA 9 5 mm hard drive for use on all computer models does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 670290 001 Intel Centrino Wireless N 2230 Combo Adapter for use only on computer models equipped with an Intel processor 675794 001 Atheros AR9485 802 11b g n WiFi Adapter for use on all computer models 676521 001 1 TB 5400 rpm SATA 9 5 mm hard drive does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 683802 001 500 GB 5400 rpm SATA 9 5 and 7 0 mm hard drive for use only on computer models equipped with an Intel processor does not include hard dri
47. cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components Optical drive see Optical drive on page 47 b Hard drive see Hard drive on page 49 c WLAN module see WLAN module on page 51 d Keyboard see Keyboard on page 56 e Top cover see Top cover on page 60 f System board see System board on page 73 Remove the RTC battery 1 Turn the system board upside down with the front toward you 2 Disconnect the RTC battery cable 1 from the system board 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Detach the RTC battery 2 from the system board The RTC battery is attached to the base enclosure by double sided tape 4 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 89 RJ 45 USB board Description Spare part number RJ 45 USB board includes cable 719844 001 Before removing the RJ 45 USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and
48. crew driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click 2 Lift the processor 3 straight up and remove it Ey NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replacement procedures 85 PCH heat sink y NOTE The post controller hub PCH heat sink spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 86 719864 001 Description Spare part number PCH heat sink 719863 001 Before removing the PCH heat sink follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system A o p b e f Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 and then remove the following components Optical drive see Optical drive on page 47 Hard drive see Hard drive on page 49 WLAN module see WLAN module on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 60 System board see System board on page 73 R
49. cription Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713164 001 Intel Pentium 2030M 2 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 35 W includes replacement thermal material 713255 001 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with UMA memory and the Linux operating system includes replacement thermal material 713255 501 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with UMA memory and the Windows Standard operating system includes replacement thermal material 713255 601 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with UMA memory and the Windows Professional operating system includes replacement thermal material 713256 001 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with 2 GB of discrete memory and the Linux operating system includes replacement thermal material 713256 501 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with 2 GB of discrete memory and the Windows Standard operating system includes replacement thermal material 713256 601 713257 001 713257 501 713256 601 System board for use
50. d with the Intel HM76 chipset a graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system 713258 601 For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system 713258 501 For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 1 GB of discrete memory and the Linux operating system 713258 001 For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system 713257 001 For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system 713257 501 For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and the Linux operating system 713257 001 Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz FSB 35 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system 729844 601 Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz FSB 35 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system 729844 501 Equipped with an Intel Dual Core i3 3110
51. dule the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 52 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Memory module Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 001 4 GB PC3L 12800 1600 MHz 691740 001 2 GB PC3L 12800 1600 MHz 691739 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS Z CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 2 3 4 5 6 7 8 Navigate to www hp com Click Support amp Drivers gt click Drivers amp Software In the Enter a product name number box type the computer model information and then click Search Click the link for the computer model Select the operating system and then click Next Under Step 2 Select a Download click the BIOS link Click the link for the most recent BIOS Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer
52. e 37 W Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 2 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Pentium 2030M 2 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 35 W Intel Pentium 2020M 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 35 W Chipset AMD A76M fusion controller hub y Chopter 1 Product description Intel HM86 Express Chipset V Intel HM76 Express Chipset Category Graphics Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Internal graphics V e AMD Radeon HD 8650G graphics on computer models equipped with an AMD A10 5750M processor e AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8 5550M processor e AMD Radeon HD 8450G graphics on computer models equipped with an AMD A6 5350M processor e AMD Radeon HD 8350G graphics on computer models equipped with an AMD A4 5150M processor e AMD Radeon HD 8400 graphics on computer models equipped with an AMD A6 5200 processor e AMD Radeon HD 8330 graphics on computer models equipped with an AMD A4 5000 processor Switchable graphics V e AMD RadeonT HD 8650G HD 8670M dual graphics on computer models
53. e United Kingdom and Singapore For use on all computer models 719853 B31 For use on all computer models 719853 001 in the Netherlands in the United States Keyboard in white finish For use only on computer models 720597 FP1 equipped with an Intel processor in Northwest Africa For use on all computer models in Belgium 720597 A41 For use on all computer models 720597 131 in Portugal For use on all computer models 720597 261 For use on all computer models 720597 271 in Bulgaria in Romania Chapter 6 Removal and replacement procedures for Authorized Service Provider parts For use in country region Spare part number For use on all computer models 720597 DB1 For use on all computer models 720597 251 in Canada in Russia For use on all computer models 720597 FL1 For use only on computer models 720597 171 in the Czech Republic and Slovakia equipped with an Intel processor in Saudi Arabia For use on all computer models 720597 DH1 For use on all computer models 720597 BA1 in Denmark Finland and Norway in Slovenia For use on all computer models in France 720597 051 For use on all computer models 720597 AD1 in South Korea For use on all computer models 720597 041 For use on all computer models 720597 071 in Germany in Spain For use on all computer models in Greece 720597 151 For use on all computer models 720597 BG1 in Switzerland For use on all computer models 720597 211 For use on all comp
54. e on all computer models in the United Kingdom and Singapore 720597 031 In white finish for use on all computer models in the United States 720597 001 3 Top cover includes TouchPad In flying red finish 719868 001 In pearl white finish 719867 001 In regal purple finish 719870 001 In revolutionary blue finish 719869 001 Chapter 3 Illustrated parts catalog ltem Component In sparkling black and silver finish Spare part number 719871 001 4 5 Power button board includes cable TouchPad button board includes TouchPad board cable and TouchPad button board cable 719843 001 720299 001 6 System board includes replacement thermal material For use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system 720692 501 For use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor a graphics subsystem with 1 GB of discrete memory and the Linux operating system 720692 001 Equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system 722205 501 Equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory
55. e support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Taps enabled by default Support for Windows 8 modern trackpad Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Power requirements Support for the following AC adapters y V e 90 W HP Smart AC adapter PFC EM 4 5 mm e 90 W HP Smart AC adapter PFC 4 5 mm e 65 W HP Smart AC adapter non PFC EM 4 5 mm e 65 W HP Smart AC adapter non PFC 4 5 mm Support for the following batteries V V e amp cell 62 Wh 2 80 Ah Li ion battery e cell 47 Wh 2 20 Ah Li ion battery Security Security cable lock V V Operating system Preinstalled V V e Windows 8 Professional e Windows 8 Standard e FreeDOS e Ubuntu Linux Serviceability End user replaceable parts V V e AC adapter e Battery system e Hard drive e Memory modules expansion and primary e Optical drive e WLAN module 8 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list reveals all the devices installed in your computer Locating software A To find out what software is installed on your computer from the S
56. e the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 u b WO N Remove the service cover see Optical drive on page 47 Component replacement procedures 51 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module f NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the Phillips PM2 5x3 25 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle Ey NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN mo
57. eated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Volt
58. ectricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 42 Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from t
59. eftside 14 lights 12 rightside 16 speakers 10 TouchPad 13 computer major components 20 specifications 100 connectors service considerations 41 D display components 9 specifications 101 display assembly removal 65 display bezel removal 67 spare partnumber 28 34 68 display enclosure spare part numbers 28 34 display panel product description 4 removal 70 spare partnumber 28 36 71 display panel cable removal 72 spare partnumber 28 35 72 drives preventing damage 41 DVD RW Double Layer SuperMulti Drive removal 47 spare partnumber 47 DVD RW Double Layer SuperMulti Drive spare partnumber 26 30 36 DVD RW Double Layer with SuperMulti Drive precautions 41 E electrostatic discharge 42 equipment guidelines 44 esc key 11 Ethernet product description 5 external monitor port location 14 F fan removal 78 spare partnumber 25 35 78 fnkey 11 graphics product description 3 grounding guidelines 42 guidelines equipment 44 grounding 42 packaging 43 transporting 43 workstation 43 H hard drive precautions 41 product description 5 removal 49 spare part numbers 26 29 31 32 49 specifications 102 hard drive bracket illustrated 30 removal 50 Index 115 hard drive connector cable illustrated 30 removal 50 Hard Drive Hardware Kit contents 29 spare partnumber 26 29 34 hard drive light 15 HDMI port 14 headphone jack 14 heat sink removal 79 spare part number 79 spare part
60. embly Support for the following WLAN formats e Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 6 Category Wireless continued Description Atheros AR9485 802 11b g n WiFi Adapter Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter Computer models equipped with an AMD processor y Computer models equipped with an Intel processor y Intel Centrino Wireless N 2230 Combo Adapter External media cards Ports HP 2 in 1 multiformat Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD AC adapter HP Smart Audio in mono microphone audio out stereo headphone combo jack HDMI v1 4 supporting up to 1920x1080 60Hz RJ 45 Ethernet USB two USB 3 0 ports one USB 2 0 port VGA Dsub 15 pin supporting 1920x1600 external resolution 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video VGA Dsub 15 pin supporting 1920x2000 external resolution 60 Hz 2048x1536 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Chapter 1 Product description Full size island style keyboard with numeric keypad in black or white finish Gestur
61. emory For use only on computer models equipped with Intel processor and a graphics 719861 001 subsystem with UMA memory PCH heat sink 719863 001 Thermal Material Kit includes thermal replacement material 719864 001 Computer major components 25 26 Item Component Spare part number 10 RTC battery includes cable and double sided tape 637193 001 11 Optical drive connector cable 719846 001 12 Speakers include left and right speakers and cables 719865 001 13 Power connector cable 719859 001 14 RJ 45 USB board includes cable 719844 001 15 Battery 6 cell 62 Wh 2 80 Ah Li ion battery 710417 001 6 cell 47 Wh 2 20 Ah Li ion battery 710416 001 16 Base enclosure includes 4 rubber feet battery lock latch battery release latch 719866 001 and RJ 45 cover Rubber Kit not illustrated includes front and rear rubber feet and display bezel 719858 001 rubber screw covers 17 DVD RW Double Layer SuperMulti Drive 719874 001 18 Hard drive does not include hard drive bracket or hard drive connector cable 1 TB 5400 rpm 9 5 mm for use on all computer models 676521 001 750 GB 5400 rpm 9 5 mm for use only on computer models equipped with 634250 001 an AMD processor 750 GB 5400 rpm 9 5 mm for use only on computer models equipped with 644351 001 an Intel processor 640 GB 5400 rpm 9 5 mm for use on all computer models 669300 001 500 GB 5400 rpm 9 5 and 7 0 mm
62. emove the PCH heat sink 1 Following the 1 through 2 sequence stamped into the PCH heat sink loosen the two captive Phillips screws 1 that secure the PCH heat sink to the system board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the PCH heat sink 2 y NOTE Due to the adhesive quality of the thermal material located between the PCH heat sink and system board it may be necessary to move the PCH heat sink from side to side to detach it E I pd l I The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed Replacement thermal material is included with the PCH heat sink and system board spare part kits Ey NOTE The following illustration shows the PCH heat sink replacement thermal material locations A thermal pad is used on the PCA 1 and the PCH heat sink 2 1 E a 1 j a a 1 Reverse this procedure to install the optical drive connector cable Component replacement procedures 87 RTC battery Description Spare part number RTC battery includes double sided tape 637193 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power
63. ens erm netwebneed 103 9 Backing up restoring ANd recovering cccccsecccsccccsccccscccescccsscccesceesscesesceeeseseeseees 104 Creatine recovery media and backups us v02rp2aceesieseiapeaendvaiareconiar whereever eeaenedaianes enia 105 Creating HP Recovery media ougiayuvshcucbnenesistine hnesiebdeenaiteddloatilvnsyeibtba valley eileen tantdbislid tbat 106 Restore CMe recovery seisa narea EERE EE AE TE A E EE 107 Using Windows Refresh for quick and easy recovery c cccceeeeeeteeeeeeeeeteeeeeseteeeeeeees 108 Remove everything and reinstall Windows ccccceesseeeeeseeeeeecesaeeeeeeteeeeeeeetseeeenes 108 Recovering using HP Recovery Manager seeeeeeeeeeeeeeeeeeeeeeeaaeeeaeeeeseeeteeecereeess 109 What you need to know soiviscisntacedarieanensisrenaseninianeiacm nia manenbaenatt 109 Using the HP Recovery partition to recover a minimized image select models only ais cxsicosiadsinccuieetarsccendutnaiihakots atinanwite dado dedenanwseahienatomisesnislatee 110 Using HP Recovery media to recover ccccescecceeessteeeeeesneeeeesseneeeeensnaeees 110 Changing the computer boot Onder 43 cisecdeesesaadaveinssacenantecaadatetncverssaradesvnc 110 Removing the HP Recovery partition ccccccecessceceeeeseeeeseeneeeceseeeeeeeseeeeeseeneeeeeees 111 10 Power cord set requirements sscssssssssscsssssssossusossessossssessoscsssssossssssseedsossssssdssdsesseessssssess 112 Requirements far all countries s scsnsoedninri
64. er is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings see your power options From the Start screen type power select Settings and then select Power Options from the list of applications 2 Speakers 2 Chapter 2 External component identification Produce sound ltem 1 Component esc key Description Reveals system information when pressed in combination with the fn key 2 fn key Reveals system information when pressed in combination with the esc key 3 4 Windows key Action keys Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows logo key again will return you to the previous screen Execute frequently used system functions 5 num Ik key Controls t
65. es Chapter 8 Specifications 15 6 inch display specifications Metric U S Dimensions Height 19 6 cm 7 72 in Width 34 7 cm 13 66 in Diagonal 39 8 cm 15 67 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1600 x 900 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 00 W Viewing angle 65 horizontal 50 vertical typical 15 6 inch display specifications 101 Hard drive specifications 1 TB 5400 rpm 750 GB 5400 640 GB 5400 rpm rpm Dimensions Height 9 5 mm 9 5 mm 9 5 mm Length 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm Weight 110g 110g 110g Interface type SATA SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec 1 1 GB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 250 263 728 Disk rotational speed 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacit
66. es backlight cable and keyboard cable 720597 AD1 Keyboard with backlight in white finish for use on all computer models in South Korea includes backlight cable and keyboard cable 720597 B31 Keyboard with backlight in white finish for use on all computer models in the Netherlands includes backlight cable and keyboard cable 720597 BA1 Keyboard with backlight in white finish for use on all computer models in Slovenia includes backlight cable and keyboard cable 720597 BB1 Keyboard with backlight in white finish for use on all computer models in Israel includes backlight cable and keyboard cable 720597 BG1 Keyboard with backlight in white finish for use on all computer models in Switzerland includes backlight cable and keyboard cable 720597 DB1 Keyboard with backlight in white finish for use on all computer models in Canada includes backlight cable and keyboard cable 720597 DH1 Keyboard with backlight in white finish for use on all computer models in Denmark Finland and Norway includes backlight cable and keyboard cable 720597 FL1 Keyboard with backlight in white finish for use on all computer models in the Czech Republic and Slovakia includes backlight cable and keyboard cable 720597 FP 1 Keyboard with backlight in white finish for use only on computer models equipped with an Intel processor in Northwest Africa includes backlight ca ble and keyboard cable 37 Sequential part number listing 38 Spare part number
67. essor 1600 MHz FSB 2 0 MB L2 cache DDR3L quad core 25 W and a graphics subsystem with discrete memory includes thermal replacement material 729843 001 System board equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with UMA memory and the Linux operating system includes thermal replacement material 729843 501 System board equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes thermal replacement material 729843 601 System board equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system includes thermal replacement material Chapter 3 Illustrated parts catalog Spare part number 729844 001 Description System board equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system includes thermal replacement material 729844 501 System board equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes thermal repla
68. etailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f1 1 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots Press and hold f1 1 as you press the power button Choose your keyboard layout Chapter 9 Backing up restoring and recovering 3 4 Select Troubleshoot from the boot options menu Select Reset your PC and then follow the on screen instructions To use the Start screen From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Remove everything and reinstall Windows Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the c
69. for use on all computer models in France 720597 051 In white finish for use on all computer models in Germany 720597 041 In white finish for use on all computer models in Greece 720597 151 In white finish for use on all computer models in Hungary 720597 211 In white finish for use on all computer models in Israel 720597 BB1 In white finish for use on all computer models in Italy 720597 061 In white finish for use on all computer models in Japan 720597 29 1 In white finish for use on all computer models in the Netherlands 720597 B31 In white finish for use only on computer models equipped with an Intel processor 720597 FP 1 in Northwest Africa In white finish for use on all computer models in Portugal 720597 131 In white finish for use on all computer models in Romania 720597 271 In white finish for use on all computer models in Russia 720597 251 In white finish for use only on computer models equipped with an Intel processor 720597 171 in Saudi Arabia In white finish for use on all computer models in Slovenia 720597 BA1 In white finish for use on all computer models in South Korea 720597 AD1 In white finish for use on all computer models in Spain 720597 071 In white finish for use on all computer models in Switzerland 720597 BG1 In white finish for use on all computer models in Taiwan 720597 AB 1 In white finish for use on all computer models in Thailand 720597 281 In white finish for use on all computer models in Turkey 720597 141 In white finish for us
70. he computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the 3 computer boot order See Changing the computer boot order on page 110 Follow the on screen instructions Changing the computer boot order 110 If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change 1 2 the selection for an optical drive or a USB flash drive To change the boot order Insert the HP Recovery media you created Restart the computer quickly press esc and then press f9 for boot options Chapter 9 Backing up restoring and recovering 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space 7IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 106 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then
71. he computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery Z WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP Z CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery Ey NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward 4 Remove the battery 3 from the computer Reverse this procedure to install the battery Chapter 5 Removal and replacement procedures for Customer Self Repair parts Optical drive y NOTE This section applies only to computer models equipped with an Intel processor Description Spare part number DVD RW Double Layer SuperMulti Drive 72067 1 001 Before removing the optical drive follow these steps _ 2 3 4 Turn off
72. he function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key Keys 11 12 Item Component 1 Power light Description e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light e Amber Computer sound is off e Off Computer sound is on 3 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber
73. heir containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 43 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When s
74. includes backlight cable and keyboard cable Chapter 3 Illustrated parts catalog Spare part number Description 719853 251 Keyboard with backlight in black finish for use on all computer models in Russia includes backlight cable and keyboard cable 719853 261 Keyboard with backlight in black finish for use on all computer models in Bulgaria includes backlight cable and keyboard cable 719853 271 Keyboard with backlight in black finish for use on all computer models in Romania includes backlight cable and keyboard cable 719853 281 Keyboard with backlight in black finish for use on all computer models in Thailand includes backlight cable and keyboard cable 719853 291 Keyboard with backlight in black finish for use on all computer models in Japan includes backlight cable and keyboard cable 719853 A41 Keyboard with backlight in black finish for use on all computer models in Belgium includes backlight cable and keyboard cable 719853 AB1 Keyboard with backlight in black finish for use on all computer models in Taiwan includes backlight cable and keyboard cable 719853 AD1 Keyboard with backlight in black finish for use on all computer models in South Korea includes backlight cable and keyboard cable 719853 B31 Keyboard with backlight in black finish for use on all computer models in the Netherlands includes backlight cable and keyboard cable 719853 BA1 Keyboard with back
75. inish For use only on computer models 719853 FP1 equipped with an Intel processor in Northwest Africa For use on all computer models in Belgium 719853 A41 For use on all computer models 719853 131 in Portugal For use on all computer models 719853 261 For use on all computer models 719853 271 in Bulgaria in Romania For use on all computer models 719853 DB1 For use on all computer models 719853 251 in Canada in Russia For use on all computer models 719853 FL1 For use only on computer models 719853 171 in the Czech Republic and Slovakia equipped with an Intel processor in Saudi Arabia For use on all computer models 719853 DH1 For use on all computer models 719853 BA1 in Denmark Finland and Norway in Slovenia For use on all computer models in France 719853 051 For use on all computer models 719853 AD1 in South Korea For use on all computer models 719853 041 For use on all computer models 719853 071 in Germany in Spain For use on all computer models in Greece 719853 151 For use on all computer models 719853 BG1 in Switzerland For use on all computer models 719853 211 For use on all computer models 719853 AB1 in Hungary in Taiwan For use on all computer models in Israel 719853 BB1 For use on all computer models 719853 281 in Thailand For use on all computer models in Italy 719853 061 For use on all computer models 719853 141 in Turkey For use on all computer models in Japan 719853 291 For use on all computer models 719853 031 in th
76. istory to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive
77. ith 1 GB of discrete memory and the Windows 8 Standard operating system Equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB 722205 001 DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor 720691 501 a graphics subsystem with UMA memory and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor 72069 1 001 a graphics subsystem with UMA memory and the Linux operating system Component replacement procedures 73 74 Description Spare part number Equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB 722204 501 DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system Equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB 722204 001 DDR3L quad core 25 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system Equipped with an AMD A4 5000 1 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache 731534 501 DDR3L quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system Equipped with an AMD A4 5000 1 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache 731534
78. l drive see Optical drive on page 47 b Hard drive see Hard drive on page 49 c Keyboard see Keyboard on page 56 y NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover e Power button board see Power button board on page 63 e TouchPad button board see TouchPad button board on page 64 Remove the top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the ten Phillips PM2 5x7 0 screws that secure the top cover to the computer eee i ee Oo EO EH m ee i 4 Remove the three Phillips PM2 0x2 5 screws 1 and the two Phillips PM2 5x3 5 screws 2 that secure the top cover to the computer a ay S 5 Turn the computer right side up with the front toward you 6 Open the computer Component replacement procedures 61 7 Release the ZIF connector 1 to which the power button board ribbon cable is attached and then disconnect the power button board ribbon cable from the system board 8 Release the ZIF connector 2 to which the TouchPad button board ribbon cable is attached and then disconnect the TouchPad button board ribbon cable from the system board 9 Remove the five Phillips PM2 5x7 0 screws that secure the top cover to the compu
79. l with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system eek NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support 104 Chapter9 Backing up restoring and recovering Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory As you add hardware and software pr
80. light in black finish for use on all computer models in Slovenia includes backlight cable and keyboard cable 719853 BB1 Keyboard with backlight in black finish for use on all computer models in Israel includes backlight cable and keyboard cable 719853 BG1 Keyboard with backlight in black finish for use on all computer models in Switzerland includes backlight cable and keyboard cable 719853 DB1 Keyboard with backlight in black finish for use on all computer models in Canada includes backlight cable and keyboard cable 719853 DH1 Keyboard with backlight in black finish for use on all computer models in Denmark Finland and Norway includes backlight cable and keyboard cable 719853 FL1 Keyboard with backlight in black finish for use on all computer models in the Czech Republic and Slovakia includes backlight cable and keyboard cable 719853 FP 1 Keyboard with backlight in black finish for use only on computer models equipped with an Intel processor in Northwest Africa includes backlight cable and keyboard cable 719854 001 Display panel cable includes webcam microphone module cable 719855 001 Screw Kit 719856 001 Wireless Antenna Kit includes left and right wireless antenna cables and transceivers 719857 001 Display hinges includes left and right hinges and hinge brackets 719858 001 Rubber Kit 719859 001 Power connector cable 719860 001 Fan includes cable Sequential part number listing 35 36 Spare part number
81. mponents a Remove the two screw covers 1 and the four Phillips PM2 5x5 5 screws 2 that secure the display bezel to the display assembly The screw covers are available in the Rubber Kit spare part number 719858 001 E 22 i e jj b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 67 c Remove the display bezel 4 The display bezel is available using spare part number 719847 001 7 If it is necessary to replace the webcam microphone module CAUTION Handle the webcam microphone module with caution This module has a thin profile and is susceptible to damage when not handled carefully a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided adhesive 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts b Disconnect the webcam microphone module cable 1 from the webcam microphone module c Remove the webcam microphone module The webcam microphone module is available using spare part number 719845 001 Component replacement procedures 69 8 If it is necessary to replace the display panel a Remove the six Phillips PM2 5x4 5 screws that secure the display panel to the display enclosure
82. nd includes the webcam microphone module cable 11 If it is necessary to replace the wireless antenna a Detach the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided adhesive b Release the wireless antenna cables from the clips 2 and routing channel built into the left right and bottom edges of the display enclosure 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts c Remove the wireless antenna 3 The wireless antenna are available using spare part number 719856 001 Reverse this procedure to reassemble and install the display assembly System board Ey NOTE The system board spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 719864 001 Description Spare part number For use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor 720692 501 a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A10 A8 A6 5350 or A4 processor 720692 001 a graphics subsystem with 1 GB of discrete memory and the Linux operating system Equipped with an AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB 722205 501 DDR3L quad core 25 W a graphics subsystem w
83. ng diode LED BrightView 1366x768 wedge 5 5 mm SVA typical brightness 200 nits 16 9 ultra wide aspect ratio Memory Chopter 1 Product description Two customer accessible upgradable memory module slots Support for DDR3L 1600 MHz dual channel Support for 8192 MB of system RAM in the following configurations e 8192 MB 8192 MBx1 4096 MBx2 e 6144 MB 4096 MB 2048 MB e 4096 MB 4096 MBx1 2048 MBx2 e 2048 MB 2048 MBx1 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Hard drive Support for 6 35 cm 2 5 in hard drives V V in 7 0 mm 28 in and 9 5 mm 37 in thickness Support for Serial ATA Support for Accelerometer hard drive protection Support for the following hard drives e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 and 7 0 mm e 320 GB 5400 rpm 9 5 and 7 0 mm Optical drive 9 5 mm tray load V V SATA Fixed not modular DVD RW Double Layer SuperMulti Drive Audio and video Dual speakers V y Single digital microphone HD Audio DTS sound Integrated HP TrueVision HD webcam fixed no tilt activity LED 1280x720 by 30 frames per second Ethernet Integrated 10 100 network interface card y y NIC Wireless Integrated wireless local area network V WLAN options by way of wireless module Two WLAN antennas built into display ass
84. nstalled on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and make note of your current BIOS version Starting Setup Utility BIOS 97 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instruction
85. numbers 25 36 38 hinge removal 71 spare partnumber 28 35 71 l integrated numeric keypad 11 J jacks audio in 14 audio out 14 headphone 14 microphone 14 network 16 RJ 45 network 16 K key components 11 keyboard product description 6 removal 56 spare part numbers 35 36 37 56 21 34 keys action 11 esc 11 fn 11 integrated numeric keypad 11 numlk 11 Windows key 11 L left side components 14 light components 12 lights AC adapter 16 caps lock 12 116 Index hard drive 15 mute 12 power 12 15 webcam 9 wireless 12 M mass storage device illustrated 29 precautions 41 spare part numbers 29 Media Card Reader 14 memory module product description 4 removal 53 spare part numbers 26 32 53 microphone location 9 product description 5 microphone jack 14 model name 1 monitor port 14 mute light 12 N network jack 16 num Ik key 11 fe operating system product description 7 optical drive location 16 precautions 41 product description 5 removal 47 spare part number 26 30 36 47 optical drive connector cable removal 95 spare partnumber 26 34 95 optical drive eject button 16 P packaging guidelines 43 PCH heat sink removal 86 spare partnumber 25 36 86 plastic parts service considerations 40 pointing device product description 6 ports external monitor 14 HDMI 14 monitor 14 product description 6 USB 2 0 16 USB 3 0 14 power button 10 power button board removal 63 sp
86. ograms create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager Ey NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Suppo
87. omputer fo its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide su
88. omputer models equipped with the Intel HM76 chipset a graphics subsystem 720459 001 with 2 GB of discrete memory and the Linux operating system For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem 713258 601 with 1 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem 713258 501 with 1 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem 713258 001 with 1 GB of discrete memory and the Linux operating system For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem 713257 001 with UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem 713257 501 with UMA memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem 713257 001 with UMA memory and the Linux operating system Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number Equipped with an Intel Dual Core i3 31 10M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729844 601 FSB 35 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional
89. on all computer models in Portugal includes backlight cable and keyboard cable 720597 141 Keyboard with backlight in white finish for use on all computer models in Turkey includes backlight cable and keyboard cable 720597 151 Keyboard with backlight in white finish for use on all computer models in Greece includes backlight cable and keyboard cable 720597 171 Keyboard with backlight in white finish for use on all computer models in Saudi Arabia includes backlight cable and keyboard cable 720597 211 Keyboard with backlight in white finish for use on all computer models in Hungary includes backlight cable and keyboard cable 720597 251 Keyboard with backlight in white finish for use on all computer models in Russia includes backlight cable and keyboard cable 720597 261 Keyboard with backlight in white finish for use on all computer models in Bulgaria includes backlight cable and keyboard cable 720597 271 Keyboard with backlight in white finish for use on all computer models in Romania includes backlight cable and keyboard cable 720597 281 Keyboard with backlight in white finish for use only on computer models equipped with an Intel processor in Thailand includes backlight cable and keyboard cable 720597 A41 Keyboard with backlight in white finish for use on all computer models in Belgium includes backlight cable and keyboard cable 720597 AB 1 Keyboard with backlight in white finish for use on all computer models in Taiwan includ
90. only on computer models equipped with the Intel HM86 chipset a graphics subsystem with 2 GB of discrete memory and the Windows Professional operating system includes replacement thermal material System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and the Linux operating system includes replacement thermal material System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and the Windows Standard operating system includes replacement thermal material System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and the Windows Professional operating system includes replacement thermal material 713258 001 System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 1 GB of discrete memory and the Linux operating system includes replacement thermal material 713258 501 System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 1 GB of discrete memory and the Windows Standard operating system includes replacement thermal material 713258 601 System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 1 GB of discrete memory and the Windows Professional operating system includes repla
91. operating system Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729844 501 FSB 35 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system Equipped with an Intel Dual Core i3 31 10M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729844 001 FSB 35 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729843 601 FSB 35 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system Equipped with an Intel Dual Core i3 31 10M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729843 501 FSB 35 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729843 001 FSB 35 W a graphics subsystem with UMA memory and the Linux operating system Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components
92. or more display assembly spare part information see the individual removal subsections To remove the display assembly and access the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components a Optical drive see Optical drive on page 47 Hard drive see Hard drive on page 49 c WLAN module see WLAN module on page 51 d Keyboard see Keyboard on page 56 e Top cover see Top cover on page 60 Remove the display assembly 1 Disconnect the display panel cable 1 from the system board 2 Release the display panel cable from the clips built into the base enclosure 2 3 Release the wireless antenna cables from the clips built into the base enclosure 3 Component replacement procedures 65 4 Remove the four Phillips PM2 5x7 0 screws 1 that secure the display assembly to the base enclosure 5 Remove the display assembly 2 from the computer 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 6 If it is necessary to replace the display bezel or any of the display assembly subco
93. page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 60 System board see System board on page 73 Fan see Fan on page 78 Remove the heat sink 1 Turn the system board upside down with the front toward you f NOTE Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory 2 Following the 1 through 7 sequence stamped into the heat sink loosen the seven captive Phillips screws 1 that secure the heat sink to the system board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the heat sink 2 y NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it l l y NOTE Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory 4 Following the 1 through 4 sequence stamped into the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board Component replacement procedures 81 5 Remove the heat sink 2 SY NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it y NOTE The thermal material must be thoroughly
94. pport go to http welcome hp com country us en wweontact_us html yy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Restore and recovery 109 Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 4 Press f11 while the computer boots aie Press and hold f1 1 as you press the power button Choose your keyboard layout Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 2 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart t
95. procedure to install the system board Component replacement procedures 77 Fan 78 Description Spare part number Fan includes cable 719860 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components e f Optical drive see Optical drive on page 47 Hard drive see Hard drive on page 49 WLAN module see WLAN module on page 51 Keyboard see Keyboard on page 56 Top cover see Top cover on page 60 System board see System board on page 73 Remove the fan 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board 3 Remove the Phillips PM2 0x5 0 screw 2 that secures the fan to the system board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the fan 3 Reverse this procedure to install the fan Heat sink f NOTE The heat sink spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 7198
96. puter be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diske
97. puter models equipped with the Intel HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 720459 601 System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 720597 001 Keyboard with backlight in white finish for use on all computer models in the United States includes backlight cable and keyboard cable 720597 031 Keyboard with backlight in white finish for use on all computer models in the United Kingdom and Singapore includes backlight cable and keyboard cable 720597 041 Keyboard with backlight in white finish for use on all computer models in France includes backlight cable and keyboard cable 720597 051 Keyboard with backlight in white finish for use on all computer models in Germany includes backlight cable and keyboard cable 720597 061 Keyboard with backlight in white finish for use on all computer models in Italy includes backlight cable and keyboard cable 720597 071 Keyboard with backlight in white finish for use on all computer models in Spain includes backlight cable and keyboard cable Chapter 3 Illustrated parts catalog Spare part number Description 720597 131 Keyboard with backlight in white finish for use
98. r use on all computer models 676521 001 750 GB 5400 rpm 9 5 mm for use only on computer models equipped with an AMD processor 634250 001 750 GB 5400 rpm 9 5 mm for use only on computer models equipped with an Intel processor 644351 001 640 GB 5400 rpm 9 5 mm for use on all computer models 669300 001 500 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with an 644683 001 AMD processor 500 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with an 683802 001 Intel processor 320 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with an 622643 001 AMD processor 320 GB 5400 rpm 9 5 and 7 0 mm for use only on computer models equipped with an 645193 001 Intel processor Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 o b oO N Remove the service cover see Optical drive on page 47 Remove the hard drive 1 Remove the two Phillips PM2 5x5 75 screws 1 that secure the hard drive to the computer Component replacement procedures 49 2 Disconnect the hard drive connector cable 2 from
99. re Component replacement procedures 95 2 Remove the optical drive connector cable 2 Reverse this procedure to install the optical drive connector cable 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen y NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently i
100. rom inactivity Left side 15 Right side 16 De woe Qe Item Component Description 1 Optical drive Reads and writes to an optical disc 2 Optical drive eject button Releases the disc tray 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 USB 2 0 port Connects an optional USB device 5 RJ 45 network jack Connects a network cable 6 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 7 Power connector Connects an AC adapter Chapter 2 External component identification Bottom ltem 1 20 Component Battery bay Description Holds the battery 2 Vents 5 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery release latch Releases the battery from the battery bay 4 Service cover Provides access to the hard drive bay the WLAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless mod
101. rt Creating recovery media and backups 105 Creating HP Recovery media 106 HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separa
102. s 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions
103. s jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 6 Media Card Reader Chapter 2 External component identification Reads data from and writes data to digital memory cards such as Secure Digital SD Item Component Description 7 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 8 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer fo resume quickly f
104. sh for use on all computer models in the United States includes backlight cable and keyboard cable 719853 031 Keyboard with backlight in black finish for use on all computer models in the United Kingdom and Singapore includes backlight cable and keyboard cable 719853 041 Keyboard with backlight in black finish for use on all computer models in France includes backlight cable and keyboard cable 719853 051 Keyboard with backlight in black finish for use on all computer models in Germany includes backlight cable and keyboard cable 719853 061 Keyboard with backlight in black finish for use on all computer models in Italy includes backlight cable and keyboard cable 719853 071 Keyboard with backlight in black finish for use on all computer models in Spain includes backlight cable and keyboard cable 719853 131 Keyboard with backlight in black finish for use on all computer models in Portugal includes backlight cable and keyboard cable 719853 141 Keyboard with backlight in black finish for use on all computer models in Turkey includes backlight cable and keyboard cable 719853 151 Keyboard with backlight in black finish for use on all computer models in Greece includes backlight cable and keyboard cable 719853 171 Keyboard with backlight in black finish for use on all computer models in Saudi Arabia includes backlight cable and keyboard cable 719853 211 Keyboard with backlight in black finish for use on all computer models in Hungary
105. srininnssonanrsdsdondardatodssiensaidsreassiantiaeasterntadsdonsadoaturnederonss 112 Requirements for specific countries and regions ccccescecceeeeeseeeeceeneeeeeeeeeeeeeeeeeeeseeteeeeessaes 113 11 Recycling icsivicascissdscassnceesasvenasienceiatnecsasndapeesapseanesiensehsimetiansersehetnenetes kenestenieusnnnnieeeneentt 114 NPE A A EA 115 1 Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP Pavilion 15 Notebook PC V V Processors e AMD A10 5750M 2 50 GHz V processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A6 5200 2 00 GHz processor 2 00 MB L2 cache 1600 MHz FSB DDR3L quad core 25 W AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A4 5000 1 50 GHz processor 2 00 MB L2 cache 1600 MHz FSB DDR3L quad core 15 W 2 Category Processors continued Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Intel Quad Core i7 4702MQ V 2 20 GHz processor SC turbo up to 2 90 GHz 1600 MHz FSB 6 0 MB L3 cach
106. tart screen right click using the mouse or swipe from the top of the TouchPad to reveal the apps and then select the All apps icon Chapter 2 External component identification Display ltem 1 Component Internal display switch Description Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 3 4 Webcam light Webcam On The webcam is in use Records video and captures still photographs To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications 5 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides Display 10 Buttons and speakers rs Item Component 1 Power button Description e When the computer is off press the button to turn on the computer e When the comput
107. tely to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 109 Chapter 9 Backing up restoring and recovering Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File H
108. ter 10 Lift the rear edge of the top cover 1 and swing it up and forward until the left and right sides detach from the computer 11 Remove the top cover 2 Reverse this procedure to install the top cover 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable 719843 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components Optical drive see Optical drive on page 47 b Hard drive see Hard drive on page 49 c Keyboard see Keyboard on page 56 d Top cover see Top cover on page 60 Remove the power button board 1 Turn the top cover upside down with the front toward you Remove the Phillips PM2 5x3 0 screw 1 that secures the power button board to the top cover 2 3 Release the clips 2 that secure the power button board to the top cover 4 Remove the power button board 3 and cable ot Component replacement procedures 63 Reverse this procedure to install the
109. the Intel HM86 chipset a graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system 713256 501 For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with 2 GB of discrete memory and the Linux operating system 713256 001 For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system 713255 001 Computer major components 23 24 Item Component For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system Spare part number 713255 501 For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with UMA memory and the Linux operating system 713255 001 For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system 720459 601 For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system 720459 501 For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Linux operating system 720459 001 For use only on computer models equippe
110. tte drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 41 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static el
111. ugal 719853 131 In black finish for use on all computer models in Romania 719853 271 In black finish for use on all computer models in Russia 719853 251 In black finish for use only on computer models equipped with an Intel processor 719853 171 in Saudi Arabia In black finish for use on all computer models in Slovenia 719853 BA1 In black finish for use on all computer models in South Korea 719853 AD1 In black finish for use on all computer models in Spain 719853 071 In black finish for use on all computer models in Switzerland 719853 BG1 In black finish for use on all computer models in Taiwan 719853 AB1 In black finish for use on all computer models in Thailand 719853 281 In black finish for use on all computer models in Turkey 719853 141 In black finish for use on all computer models in the United Kingdom and Singapore 719853 031 In black finish for use on all computer models in the United States 719853 001 In white finish for use on all computer models in Belgium 720597 A41 Computer major components 21 22 Item Component Spare part number In white finish for use on all computer models in Bulgaria 720597 261 In white finish for use on all computer models in Canada 720597 DB1 In white finish for use on all computer models in the Czech Republic and Slovakia 720597 FL1 In white finish for use on all computer models in Denmark Finland and Norway 720597 DH1 In white finish
112. ule authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support Bottom 17 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag pi pa XXXXXKKK MN OQ AMT KON OOO OOOO T N i Product XXXXXXXX E N ON EA A OA E OA E T A A E Warranty lylyOy l Model XXXXXKX ltem Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 18 Chapter 3 Illustrated parts catalog Item Description Function 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 19 Computer major components
113. uter models 720597 AB1 in Hungary in Taiwan For use on all computer models in Israel 720597 BB1 For use on all computer models 720597 281 in Thailand For use on all computer models in Italy 720597 061 For use on all computer models 720597 141 in Turkey For use on all computer models in Japan 720597 291 For use on all computer models 720597 031 in the United Kingdom and Singapore For use on all computer models 720597 B31 For use on all computer models 720597 001 in the Netherlands in the United States Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Remove the battery see Battery on page 46 a u A WO N Disconnect all external devices from the computer Remove the service cover see Optical drive on page 47 Remove the WLAN module see WLAN module on page 51 Disconnect the power from the computer by unplugging the power cord from the computer Component replacement procedures 57 Remove the keyboard 1 Remove the two Phillips PM2 5x7 0 screws that secure the keyboard to the computer ee ee ll ee 2 Partially open the computer 3 Rest and secure the computer on its left side 4 Insert a thin tool into the keyboard release hole and then press on the back of the keyboard until the keyboard disengages from the
114. ve bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 690020 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use on all computer models 691739 001 2 GB memory module PC3L 12800 1600 MHz 691740 001 4 GB memory module PC3L 12800 1600 MHz 693374 001 8 GB memory module PC3L 12800 1600 MHz 700628 001 Intel Pentium 2020M 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 35 W includes replacement thermal material 701658 001 Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 2 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W includes replacement thermal material 709848 001 Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter for use on all computer models 710412 001 65 W HP Smart AC adapter non PFC 4 5 mm 710413 001 90 W HP Smart AC adapter PFC 4 5 mm 710414 001 90 W HP Smart AC adapter PFC EM 4 5 mm 710416 001 6 cell 47 Wh 2 20 Ah Li ion battery 710417 001 6 cell 62 Wh 2 80 Ah Li ion battery 710418 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter for use only on computer models equipped with an AMD processor 711903 001 Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number 713163 001 Des
115. y is less NOTE Certain restrictions and exclusions apply Contact technical support for details 102 Chapter 8 Specifications Hard drive specifications confinued 500 GB 5400 320 GB 5400 rpm rpm Dimensions Height 9 5 mm 9 5 mm Length 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm Weight 110g 110g Interface type SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec Security ATA security ATA security Seek times typical read including setting 1 5 ms 1 5 ms 1 5 ms 11 13 ms 11 13 ms 11 13 ms 22 ms 22 ms 22 ms Single track 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms Maximum 22 ms 22 ms Logical blocks 976 773 168 628 142 448 Disk rotational speed 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications continued 103 9 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state al

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