APC SUA500PDRI-H uninterruptible power supply (UPS)
Contents
1. Batteries require recharging after extended outages Batteries can wear faster when put into service often or when operated at elevated temperatures If the battery s are near the end of their service life consider replacing the battery s even if the replace battery LED is not yet illuminated Left half Right half or Center section of front panel is flashing Do not attempt to use the UPS Unplug the UPS and have it serviced immediately All LEDs are illuminated and the UPS emits a constant beeping The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately Front panel LEDs flash sequentially The UPS has been shut down remotely through software or an optional accessory card None The UPS will restart automatically when AC power returns Troubleshooting Problem and or Possible Cause Solution All LEDs are off and the UPS is wired to input AC power The UPS is shut down or the battery is discharged from an extended outage None The UPS will restart automatically when AC power is restored and the battery has a sufficient charge The Overload LED is illuminated and the UPS emits a sustained alarm tone The UPS is overloaded The connected equipment exceeds the specified maximum load as defined in Specifications listed on the rating label located on the UPS The alarm remains on until the overload is remove2. Prior to connecting the grounding cable ensure that the UPS is NOT connected to AC or battery power 2 Hardwire the UPS In 230 V applications the UPS must be protected with a circuit breaker that complies with European standards for branch rated protection per the country of installation In 208 V applications the SUASOOPDRI must be protected by a dual pole 10 A branch rated circuit breaker with UL489 rating The 120 V SUASOOPDR has supplementary circuit breaker protection The unit should be protected by a single pole 15 A branch rated circuit breaker with a UL489 rating Ensure that the branch circuit breaker is off prior to wiring the unit 120 V 208 230 V INPUT models nee OUTPUT models OUTPUT EN L2N L1 L2N L1 3 Connect equipment to the UPS Add optional accessories to the SmartSlot located on the front panel 5 Turn on all connected equipment To use the UPS as a master on off switch be sure all connected equipment is switched on 6 Press the Test button on the front panel to start the UPS The battery charges to 90 capacity during the first four hours of normal operation Do not expect full battery run capability during this initial charge period 7 For optimal computer system security install PowerChute monitoring software included with the UPS fe H D Connectors Communication Port A standard serial interface cable is incompatible with the U
3. to the UPS do not connect the EPO interface to any circuit other than a closure type circuit Use one of the following cable types to connect the UPS to the EPO switch CL2 Class 2 cable for general use CL2P Plenum cable for use in ducts plenums and other spaces used for environmental air CL2R Riser cable for use in a vertical run in a floor to floor shaft CLEX Limited use cable for use in dwellings and for use in raceways For installation in Canada Use only CSA certified type ELC extra low voltage control cable For installation in other countries Use standard low voltage cable in accordance with national and local regulations Operation Operation UPS Display Panel 120 V 3 208 230 V 7 models S Q models S Q O ERRE INPUT 208 220 240V SO GOH2 7A MAX Alea OUTPUT 230V S0 G0He S00VA suo0745a suo0745b Display Panel Indicators and Function Buttons Indicator i gs LED Indicator Title Description L On Line The UPS is supplying AC power to the connected equipment see Troubleshooting AVR Trim The UPS is compensating for a high AC voltage see Troubleshooting AVR Boost The UPS is compensating for a low AC voltage see Troubleshooting On Battery The UPS is supplying battery powe
4. APC by Schneider Electric Installation and Operation Smart UPS SUA500PDR Mount the UPS on DIN Rail This unit is designed to mount on a heavy duty DIN rail or on the back panel of an enclosure For details on DIN rail installation refer to the DIN rail installation guide included in the DIN rail package The DIN rail kit is not included When mounting on the back panel of an enclosure select screws that are appropriate for the weight of this unit and the mounting surface material Six screws must be used when mounting this unit in an enclosure Three screws in the top of the bracket and three screws in the bottom of the bracket Failure to follow these instructions may result in damage to the unit Battery Installation The UPS battery is shipped in a separate carton Refer to the installation guide included with the replacement battery for installation instructions Front Panel 120 V model depicted S 9808 080808080808080 QYSESLYO858qSo8ssose BYSLaBososaysssosages POD su00746a Connect Power and Equipment to the UPS Hardwiring should be performed by a qualified electrician Use appropriate size wires 1 The UPS features a transient voltage surge suppression 7VSS screw located on the front panel The TVSS screw is used for connecting the ground lead on surge suppression devices such as telephone and network line protectors
5. PS Use the cable supplied with the unit SERIAL PORT Contact Closure Port The relays are connected from the common COM to the normally aoe ON closed NC pins When the unit enters a low battery or on battery state enc BATTERY the appropriate relay will transition and connect the common COM to the normally open NO pin ACOM BATTERY l 3 NC The Contact Closure Port connection will automatically disable when a E GOM Network Management Card or the Serial Port connection are used WL Output Contact Ratings Parameter Value nominal switching capacity 1A 30 VDC maximum switching power 30 W maximum switching voltage 60 VDC maximum switching current 2 ADC maximum carrying current 2 ADC surge ratings 2 kV per Bellcore TA NWT 001089 1 5 kV per FCC part 68 Emergency Power Off The emergency power off EPO feature is user configurable EPO provides immediate de energizing of connected equipment from a remote location without switching to battery operation Use a normally open contact to connect the EPO COM terminal to the EPO terminal The EPO interface is a Safety Extra Low Voltage SELV circuit Connect it only to other SELV circuits The EPO interface monitors circuits that have no determined voltage potential Such closure circuits may be provided by a switch or relay properly isolated from the AC power source To avoid damage
6. ansfer Point 120 V models To avoid unnecessary use of the battery where 106 VAC 97 VAC e 103 VAC AC voltage is chronically low set the low 100 VAC 106 VAC transfer point lower if the connected equipment 20 ynos ae 208 VAC P A e snips ready tor ee ie me be sources When operating the UPS in 208 V applications the UPS low transfer voltage settings are adjusted through PowerChute software or the Network Management Card The proper setting for low transfer voltage is 196 V Refer to the PowerChute user guide or the Network Management Card instructions for setting adjustment details Output Voltage 230 V models only Sets the output voltage of 230 V models 230 VAC 220 VAC 240 VAC the UPS while operating on battery e 230 VAC Storage Maintenance Transport Storage Maintenance Transport Storage Store the UPS covered in a cool dry location with the batteries fully charged At 5 to 86 F 15 to 30 C charge the UPS battery every six months At 86 to 113 F 30 to 45 C charge the UPS battery every three months Replacing the Battery Module This UPS uses a replaceable hot swappable battery module Replacement is a safe procedure isolated from electrical hazards You may leave the UPS and connected equipment on during the replacement procedure Ensure battery replacement every 2 4 years APCRBC135 Standard 40 C battery APCRBC136 High Temperature 50 C battery Once t
7. art the UPS Diagnostic AC voltage All five LEDs are illuminated The line voltage is extremely high and should be checked by an electrician There is no LED illumination If the UPS is plugged into a properly functioning AC power outlet the line voltage is extremely low and should be checked by an electrician On Line LED There is no LED illumination The UPS is running on battery or it must be turned on The LED is blinking The UPS is running an internal self test Software Network integration problem Network Management Card difficulties Refer to the Network Management Card user guide on the CD shipped with the Network Management Card Communication problems between the TM UPS and PowerChute software Ensure the correct communication cable 940 1524D is being used Refer to the PowerChute user manual on the CD shipped with the software 11 Service Service If the unit requires service do not return it to the dealer Follow these steps 1 Review the Troubleshooting section of the manual to eliminate common problems 2 If the problem persists contact APC by Schneider Electric Customer Support through the APC Web site www apc com a Note the model number and serial number and the date of purchase The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models b Call APC by Schneid
8. d Disconnect nonessential equipment from the UPS to eliminate the overload condition The UPS continues to supply power as long as it is online and the circuit breaker does not trip the UPS will not provide power from batteries in the event of a AC voltage interruption The Replace Battery Battery Disconnected LED is illuminated The Replace Battery Battery Disconnected LED flashes and a short beep is emitted every two seconds to indicate the battery is disconnected Weak battery Check that the battery connectors are fully engaged Allow the battery to recharge for 24 hours and perform a self test If the problem persists after recharging replace the battery Failure of a battery self test Replace Battery Battery Disconnected LED illuminates and the UPS emits short beeps for one minute The UPS repeats the alarm every five hours Allow the battery to recharge for 24 hours Perform the self test procedure to confirm the replace battery condition The alarm stops and the LED clears if the battery passes the self test If the battery fails again it must be replaced The connected equipment is unaffected The input circuit breaker trips The connected equipment exceeds the specified maximum load as defined in Specifications listed on the rating label located on the UPS Unplug all nonessential equipment from the UPS Reset the circuit breaker The AVR Boost or AVR Trim LEDs are illuminated The s
9. er Electric Customer Support and a technician will attempt to solve the problem over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA c If the unit is under warranty the repairs are free d Service procedures and returns may vary internationally Refer to the APC Web site for country specific instructions 3 Pack the unit properly to avoid damage in transit Never use foam beads for packaging Damage sustained in transit is not covered under warranty a Always DISCONNECT THE UPS BATTERY before shipping in compliance with U S Department of Transportation DOT and IATA regulations The battery may remain in the unit b Internal batteries may remain connected in the XLBP during shipment if applicable not all units have XLBPs 4 Write the RMA provided by Customer Support on the outside of the package 5 Return the unit by insured pre paid carrier to the address provided by Customer Support Transport the unit 1 Shut down and disconnect all connected equipment 2 Disconnect the unit from AC power 3 Disconnect all internal and external batteries if applicable 4 Follow the shipping instructions outlined in the Service section of this manual APC by Schneider Electric IT Worldwide Customer Support Go to the APC Web site www apc com for country specific customer support 12 Warranty Warranty The standard warranty is two 2 years from the date
10. he batteries are disconnected the connected equipment is not protected from power outages Refer to the appropriate replacement battery installation guide for battery module installation instructions See your dealer for information on replacement battery modules HY Be sure to deliver the spent battery s to a recycling facility or ship it to the address GY specified in the replacement battery literature Pb Troubleshooting Troubleshooting Use this chart to solve minor installation and operation problems Problem and or Possible Cause Solution UPS will not turn on The battery is not connected properly Check that the battery connector is fully engaged button not pushed Press the Test button once to power up the UPS and connected equipment The UPS is not connected to AC power supply Check that the UPS is properly connected to AC power UPS will not turn off The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately UPS beeps occasionally Normal UPS operation when running on battery None The UPS is protecting the connected equipment Press the Test button to silence this alarm UPS is not providing expected backup time The UPS battery s are weak due to a recent power outage or battery s are near the end of their service life The UPS is experiencing an internal fault Charge the battery s
11. ions reduce the sensitivity setting to conserve battery capacity and service life Alarm Delay Enable e Enable Mute ongoing alarms or disable all alarms Control e Mute permanently e Disable Shutdown Delay 90 seconds Os e 360s Set the interval between the time when the UPS 905 e 450s receives a shutdown command and actual e 180s e 540 5 shutdown e 270s e 630s User Configurable Items Factory User Selectable Function Default Choices Description Low Battery 2 minutes 2 5 8 11 14 PowerChute software interface provides Warning 17 20 23 minutes automatic unattended shutdown when approximately two minutes of battery operated run time remains The low battery warning beeps are continuous when two minutes of run time remain Change the low battery warning interval setting to the time that the operating system or system software requires to safely shut down Synchronized 0 seconds Os e 240s Specify the time the UPS will wait after the Turn on Delay e 60s 300s return of AC power before start up to avoid 120s 360s branch circuit overload e 180s e 420s High Transfer Point 120 V models To avoid unnecessary use of the battery where 127 VAC 127 VAC 133 VAC AC voltage is chronically high set the high e 130 VAC 136 VAC transfer point higher if the connected 230 V models equipment can tolerate this condition 253 VAC 253 VAC 261 VAC 257 VAC 265 VAC Low Tr
12. of purchase Schneider Electric IT SEIT standard procedure is to replace the original unit with a factory reconditioned unit Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an SEIT Technical Support representative SEIT will ship the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for shipping the unit to SEIT SEIT pays ground freight transportation costs to ship the replacement unit to the customer 13 2013 APC by Schneider Electric APC the APC logo Smart UPS and PowerChute are owned by Schneider Electric Industries S A S or their affiliated companies All other EN 990 4412A trademarks are property of their respective owners 04 2013
13. r to the connected equipment Overload The connected equipment is drawing more than the UPS power rating allows see Troubleshooting kg e Replace Battery Battery Disconnected The battery is disconnected or must be replaced see Troubleshooting Operation 420V 230V Diagnostic Utility The UPS has a diagnostic feature that indicates the AC voltage 433 266 Voltage The UPS starts a self test as part of this procedure The self test does not 123 248 affect the voltage display 114 229 Press and hold the Test button to view the AC voltage bar graph indicator 105 210 After a few seconds this five LED Battery Charge indicator on the right of 96 191 the display panel will show the AC input voltage Battery Refer to the figure on the left for the voltage reading values are not listed on The indicator on the UPS shows the voltage is between the displayed value on the list and the next higher value see Troubleshooting Pennie Feature Title Function Button Power On Press this button to turn on the UPS Continue reading for additional capabilities O Power Off Press this button to turn off the UPS Self Test Automatic The UPS performs a self test automatically when turned on and every two weeks thereafter by default During the self test the UPS briefly operates the connected equipment on battery Manual Press and hold the Test button for a few seconds to initiate the self te
14. st Cold Start When there is no AC power and the UPS is off the cold start feature will switch the UPS and connected equipment onto battery power see Troubleshooting User Configurable Items User Configurable Items UPS settings Settings are adjusted through PowerChute software or optional Network Management Card Function Factory User Selectable Description Default Choices P Automatic Every 14 days e Every 7 days Set the interval at which the UPS will execute a Self Test 336 hours 168 hours self test e On start up only e No self test UPS ID UPS_IDEN Up to eight characters Uniquely identify the UPS i e server name or alphanumeric location for network management purposes Date of Last Manufacture mm dd yy Reset this date when you replace the battery Battery Date module Replacement Minimum Capacity 0 percent 0 e 60 Specify the percentage to which batteries will Before Return from 15 75 be charged following a low battery shutdown Shutdown 30 90 before powering connected equipment 45 Voltage Sensitivity High sensitivity High sensitivity Medium sensitivity Low sensitivity The UPS detects and reacts to line voltage distortions by transferring to battery operation to protect the connected equipment In situations of poor power quality the UPS may frequently transfer to battery operation If the connected equipment can operate normally under such condit
15. ystem is experiencing very high or low AC voltage Have a qualified service personnel check your facility for electrical problems If the problem persists contact the AC company for further assistance 10 Troubleshooting Problem and or Possible Cause Solution There is no AC power There is no AC power and the UPS is off UPS operates on battery although line voltage exists Use the cold start feature to supply power to the connected equipment from the UPS battery s Press and hold the Test button The unit will emit two beeps one short beep and one long beep Release the button during the second beep The UPS input circuit breaker trips Your system is experiencing very high low or distorted line voltage Unplug all nonessential equipment from the UPS Reset the circuit breaker Move the UPS to a different outlet on a different circuit Inexpensive fuel powered generators may distort the voltage Test the input voltage with the AC voltage display see Operation If acceptable to the connected equipment reduce the UPS sensitivity Battery Charge and Load LEDs flash simultaneously The UPS has shut down The internal temperature of the UPS has exceeded the allowable threshold for safe operation Check that the room temperature is within the specified limits for operation Check that the UPS is properly installed allowing for adequate ventilation Allow the UPS to cool down Rest
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