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HP EliteBook Folio 9470m

1. 5 Hard drive bay 12 Chapter 2 Getting to know your computer Contains the hard drive Component Description 6 a Battery release latch Releases the battery from the battery bay 7 Battery bay and SIM slot Contains the battery Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay on the right side Bottom 13 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators insta
2. 38 Chapter6 Power management 3 Slide the battery outward then lift the front of the battery 2 and then pull it outward 3 to remove the battery from the computer Conserving battery power From the Start screen type power select Settings and then select Power Options Select low power use settings through Power Options Turn off wireless and LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an external power source Stop disable or remove any external media cards that you are not using Decrease screen brightness Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery Z CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place 2 NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month or more Disposing of a user replaceable battery WARNING To reduce the risk of fire or burns do not disassemble crush or puncture
3. Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Using hard drives Z CAUTION To prevent information loss or an unresponsive system Save your work and shut down the computer before adding or replacing a memory module or hard drive If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Handling drives 47 Intel Smart Response Technology select models only
4. Installing a hard drive Ey NOTE Your computer may look slightly different from the illustration in this section To install the hard drive Align the hard drive in the hard drive bay and then lower the hard drive 1 into the hard drive 1 bay until the hard drive connector is seated 2 Tighten the 4 screws 2 to secure the hard drive I l l l l l l l l aa ee n e a a 3 Replace the hard drive cover see Removing or replacing the hard drive cover on page 48 50 Chapter8 Drives 4 Insert the battery see Inserting or removing the battery on page 38 5 Turn the computer right side up and then reconnect AC power and external devices to the computer 6 Turn on the computer Improving hard drive performance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently Ey NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete You may want to set it to run during the night or at another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You
5. ccceceeeeeteeeeeeteeeeeeeeettaeeeeeeenaees 67 Installing an optional security cable o oo eee tee tre ee reefer renee ee rieeeeeenaeeeeetiieeeeennea 67 viii Using the fingerprint reader select Models only e ce eececeeceeneeeeeeeeeeeaeeeeeeeeaaeeeeeeeeaeeeeeeeenaeeeeeeseaes 67 Locating the fingerprint reader 0 e eee ceecceeeeeee iienaa SARRE EROTA NENE ENARA 68 OD E AUIS A ysis casas once asin N EA A A E sivesiess ta caageseaans oun A AE E E EA 69 Adding or replacing memory modules eee tte eee renner tatak e ee eee ete e AEE EEan tunna natten Eunate Ennan nen 69 Cleaning YOUR COmpPUTET ereicc iiinn tie ena aT E EEEE EEEE EEEE EEEE 72 Cleaning Produ ls Soriroeeirin inna rennin a NEATE ANEA 72 Cleaning procedures ete ee eer 72 Cleaning the display secicescnicinaciiiaiii iaie iA ETO 73 Cleaning the sides and COVED sssssirririsiiiirisead inin ien inann iA 73 Cleaning the TouchPad and keyboard ssseessssserersseeerrrssseerrsssteerrnssrrenrnsseet 73 Updating programs and drivers isiitsccecclieveeey adeteceeevsddenecesevsaddneds cvssdeeneds cvidadedeevevidadeteeseviabbivieae dasiitens 73 Using SoftPaq Download Manager ini ccicc cetenceccesecencceeee ninani r ENTREES SANA AEEA EAEEREN 74 11 Backup and FO COVE sacian aaa O aa aa A NE ARAA Eaa 75 Backing up your INfOrMALON scssrresesorcr i E EEE EEEE EE 75 Performing a system recovery 0 cence eeente eter eee ae ee teeee nee eeteeeaaeeeeeeeeaaeeeeseeeaeeeese
6. NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 Select Settings click the Power icon and then click Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided e Press ctrl alt delete Click the Power icon and then click Shut Down e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power e On models with a user replaceable battery remove the battery Setting power options Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory Z CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate sleep while reading from or writing to a disc or an external media card Shutting down the computer 33 Ey NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the followi
7. To access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides Safety amp Comfort Guide To access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides or go to http Awww hp com ergo Worldwide Telephone Numbers booklet This booklet is provided with your computer HP website To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Chapter 1 Welcome Regulatory and safety information Battery disposal information Proper workstation setup posture health and work habits Electrical and mechanical safety information HP support telephone numbers Support information Ordering parts and finding additional help Accessories available for the device Resources For information about Limited Warranty Warranty information To access the warranty select the HP Support Assistant app from the Start screen select My computer and then select User guides or go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed H
8. e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore EY NOTE Be sure that the computer is connected to AC power before you start the backup process Backing up your information 75 Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup select Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you
9. 14 Specifications Input power Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 31 A 45W Ey NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Ey NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Input power 87 A Traveling with the computer For best results follow these traveling and shipping tips
10. EY NOTE The term smart card is used throughout this chapter to see both smart cards and Java Cards A smart card is a credit card sized accessory that carries a microchip containing memory and a microprocessor Like personal computers smart cards have an operating system to manage input and output and they include security features to protect against tampering Industry standard smart cards are used with the smart card reader select models only A PIN is needed to gain access to the contents of the microchip For more information about smart card security features see Help and Support From the Start screen type help and then select Help and Support Inserting a smart card 1 Hold the card label side up and gently slide the card into the smart card reader until the card is seated 2 Follow the on screen instructions for logging on to the computer using the smart card PIN Using smart cards select models only 43 Removing a smart card A Grasp the edge of the smart card and then pull it out of the smart card reader SC Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These i
11. which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage When used with mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send email or connect to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies e HSPA High Speed Packet Access which provides access to networks based on the Global System for Mobile Communications GSM telecommunications standard e EV DO Evolution Data Optimized which provides access to networks based on the code division multiple access CDMA telecommunications standard You may need the HP Mobile Broadband Module serial number to activate mobile broadband service The serial number is printed on a label inside the battery bay of your computer Some mobile network operators require the use of a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer Connecting to a wireless network 17 For information about inserting and removing the SIM see the Inserting and removi
12. 7 External cards and devices Using Media Card Reader cards select models only Optional digital cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the digital card formats that are supported on your computer see Getting to know your computer on page 4 Inserting a digital card CAUTION To reduce the risk of damage to the digital card connectors use minimal force to insert a digital card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the Media Card Reader and then press in on the card until it is firmly seated a You will hear a sound when the device has been detected and a menu of options may be displayed Removing a digital card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 Click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 42 Chapter 7 External cards and devices 3 Press in on the card 1 and then remove it from the slot 2 On T 2z NOTE If the card does not eject pull the card out of the slot Using smart cards select models only
13. Learn about your computer features Refer to Getting to know your computer on page 4 and Pointing devices and keyboard on page 20 for additional information e Find installed software Access a list of the software preinstalled on the computer From the Start screen right click to display the App bar and then click the All apps icon For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website e Back up your hard drive by creating recovery discs or a recovery flash drive See Backup and recovery on page 75 2 Finding information The computer comes with several resources to help you perform various tasks Resources Setup Instructions poster For information about How to set up the computer Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows 8 Help and Support To access Help and Support type help and then select Help and Support from the list of apps To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Operating system information Software driver and BIOS updates Troubleshooting tools How to access support Regulatory Safety and Environmental Notices
14. e Streaming video with instant message software e Taking still photos Administrators can set the security level for Face Recognition in the Security Manager Setup Wizard or HP ProtectTools Administrative Console For more information see the HP ProtectTools Getting Started guide select models only or the Face Recognition software Help To access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides For details about using the webcam refer to the help for the app 30 Chapter5 Multimedia Video Your computer has the following external video ports e VGA e DisplayPort Ey NOTE Refer to Getting to know your computer on page 4 for information about your computer s video ports VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer 1 To connect a VGA display device connect the device cable to the external monitor port IDI 2 Press f4 to alternate the screen image between 4 display states e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and external device e Extend View the screen image extended across both the computer and external device e Second screen only View the screen image on the external device only Each time you press
15. lights battery 8 caps lock 5 hard drive 8 num lock 5 power 5 8 TouchPad 5 webcam 11 wireless 5 8 lights hard drive 52 low battery level 37 M maintenance Disk Cleanup 51 Disk Defragmenter 51 Media Card Reader identifying 9 memory module inserting 71 removing 70 replacing 69 microphone audio in jack identifying 10 mouse external setting preferences 20 N network jack identifying 9 num Ik key identifying 27 num lock light 5 num lock external keypad 28 O operating environment 87 optical disc inserting 53 removing 54 optical drive 45 optional external devices using 45 P passwords administrator 59 BIOS administrator 60 DriveLock 62 user 59 pinching TouchPad gesture 22 pointing devices setting preferences 20 pointing stick 4 ports DisplayPort 9 31 external monitor 9 31 Intel Wireless Display 32 USB charging 10 VGA 31 power battery 35 conserving 39 options 33 Index 91 power button identifying 6 using 33 power connector identifying 10 power lights 5 8 power meter 35 power switch 33 power saving states 33 product name and number computer 86 public WLAN connection 17 R readable media 33 recovery partition 77 regulatory information regulatory label 86 wireless certification labels 86 reinstall Windows 78 restoring the hard drive 77 RJ 45 network jack identifying 9 rotating TouchPad gesture 22 S screen brightness keys 26 screen image switching 26 s
16. right TouchPad 4 volume 29 volume mute 6 wireless 6 c cables DisplayPort 32 USB 44 caps lock light identifying 5 caring for your computer 72 checking audio functions 30 cleaning your computer 72 components bottom 12 display 11 front 8 left side 10 right side 9 top 4 Computer Setup BIOS administrator password 60 DriveLock password 62 navigating and selecting 80 restoring factory settings 81 computer traveling 39 88 connecting to a WLAN 17 connector docking 45 power 10 conservation power 39 corporate WLAN connection 17 critical battery level 33 critical updates software 66 D digital card inserting 42 removing 42 supported formats 42 Disk Cleanup software 51 Disk Defragmenter software 51 display image switching 26 DisplayPort connecting 31 identifying 9 docking connector connecting 45 identifying 9 drive media 33 DriveLock password changing 64 description 62 entering 64 removing 64 setting 62 drives external 45 handling 47 hard 45 optical 45 using 47 E electrostatic discharge 89 embedded numeric keypad identifying 7 27 esc key identifying 7 external AC power using 40 external devices 45 external drive 45 external monitor port 9 31 F f11 recovery 77 face recognition software 58 webcam 30 fingerprint reader identifying 6 using 67 firewall software 66 fn key identifying 7 26 function keys identifying 7 G GPS 18 graphics modes switching 41
17. type power select Settings and then select Power Options 2 In the left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended Ey NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes 34 Chapter6 Power management Using the power meter The power meter is located on the Windows desktop in the notification area at the far right of the taskbar The power meter allows you to quickly access power settings and view the remaining battery charge e To display the percentage of remaining battery charge and the current power plan move the pointer over the power meter icon e To access Power Options or to change the power plan click the power meter icon and select an item from the list Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level Using the power meter and power settings The power meter is located on the Desktop The power meter allows you to quickly access power settings and view the remaining battery charge e To display the percentage of remaining battery ch
18. 45 network jack Supports the following digital card formats e MultiMediaCard MMC MultiMediaCardplus MMC e Secure Digital SD Card e Secure Digital High Capacity SDHC Card e Secure Digital Extra Capacity SDXC Card Connects an external VGA monitor or projector Connects an optional docking device Connects a network cable Right 9 Left Component Description 1 Power connector Connects an AC adapter 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 ja Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 USB 3 0 USB charging port Connects an optional USB device The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off 5 Audio out headphone jack Audio in Produces sound when connected to optional powered microphone jack stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WD f gt WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety
19. 7 Right TouchPad button Functions like the right button on an external mouse Chapter 2 Getting to know your computer Component O 1 Power light Description On The computer is on Blinking The computer is in the Sleep state Off The computer is off or in Hibernation 2 te Microphone mute light On Microphone is off Amber Microphone is on 3 Num lock light On Num lock is on 4 i i Wireless light e White An integrated wireless device such as a I wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 Mute light e Amber Computer sound is off 49 Off Computer sound is on 6 7 Caps lock light TouchPad light On Caps lock is on Amber The TouchPad is off Off The TouchPad is on Top 6 Buttons and fingerprint reader select models only O Component Description 1 l Power button e When the computer is off press the button to turn on Q the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures
20. Intel Smart Response Technology SRT is an Intel Rapid Storage Technology RST caching feature that significantly enhances computer system performance SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive This provides the advantage of having a hard disk drive or a RAID volume for maximum storage capacity while simultaneously delivering SSD enhanced system performance experience If you add or upgrade a hard drive and intend to set a RAID volume you must temporarily disable SRT set the RAID volume and then enable SRT To temporarily disable SRT 1 From the Start screen type Intel and then select Intel Rapid Storage Technology 2 Click the Acceleration link and then click the Disable Acceleration link 3 Wait for the Acceleration Mode to complete 4 Click the Reset to Available link iy IMPORTANT You must temporarily disable SRT when changing RAID modes Make the change and then re enable SRT Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes Ey NOTE HP does not support SRT with self encrypting drives SEDs Removing or replacing the hard drive cover Removing the hard drive cover Remove the hard drive cover to access the hard drive 1 Remove the battery see Inserting or removing the battery on page 38 2 Loosen the 2 hard drive cover screws 1 Slide the hard drive cover to the right 2 away fr
21. P Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Using Computer Setup 81 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device
22. Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices headset speakers e Mouse Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help 18 Chapter 3 Connecting to a network Connecting to a wired network There are 2 kinds of wired connections local area network LAN and modem connection A LAN connection uses a network cable and is much faster than a modem which uses a telephone cable Both cables are sold separately A WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer
23. briefly in the Sleep state and then shuts down and loses any unsaved information Setting power options 37 Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e AC adapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay away from you 2 Insert the battery connector end of the battery into the bay aligning it to the left edge 3 Slide the battery 1 into the bay until it drops and the latch snaps 2 then slide the latch to the left to lock the battery EY NOTE In the locked position there will be no red color shown in the latch slot Removing a battery To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay away from you 2 Slide the battery latch to the right 1 to release the battery
24. disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to email that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN e Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information from the Start screen type help and then select Help and Support 16 Chapter 3 Connecting to a network Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button Ey NOTE On some models the wireless light is amber when all wireless devices are off 2 On
25. display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information from the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information from the computer CE fn f6 Decreases speaker volume d fn f7 Increases speaker volume bo fn f8 Mutes or restores microphone input m fn f9 Decreases the screen brightness level J fn f10 Increases the screen brightness level i l fn f11 Turns keyboard backlight on full brightness half brightness and off Ty San NOTE The keyboard backlight is turned on at the factory To extend battery life turn off the keyboard backlight 26 Chapter 4 Pointing devices and keyboard Using keypads The computer includes an embedded numeric keypad The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the embedded numeric keypad Component Description 1 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num Ik key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper
26. do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide select the HP Support Assistant app from the Start screen select My computer and then Setting power options 39 select User guides To access battery information select the HP Support Assistant app from the Start screen and then select Battery and performance Replacing a user replaceable battery Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power Z WARNING Do not charge the computer battery while you are onboard aircraft A WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Ey NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device Connect the computer to external AC power under any of the following conditions e When charging or calibrating a ba
27. f4 the display state changes Gf NOTE Adjust the screen resolution of the external device especially if you choose the Extend option From the Start screen type control and then select Control Panel from the list of apps Select Appearance and Personalization and then select Adjust screen resolution under Display for best results DisplayPort The DisplayPort connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity Video 31 2 NOTE To transmit video and or audio signals through the DisplayPort you need a DisplayPort cable purchased separately NOTE One DisplayPort device can be connected to the DisplayPort port on the computer The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device To connect a video or audio device to the DisplayPort 1 Connect one end of the DisplayPort cable to the DisplayPort port on the computer 2 Connect the other end of the cable to the video device and then see the device manufacturer s instructions for additional information y NOTE To remove the device cable press down on connector release button to disconnect it on the computer Intel Wireless Display select models only Intel Wireless Display allows yo
28. may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type disk select Settings and then select Defragment and optimize your drives 3 Click Optimize NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type help and then select Help and Support For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 From the Start screen type disk select Settings and then select Free disk space by deleting unnecessary files 2 Follow the on screen instructions Using hard drives 51 Using HP 3D DriveGuard HP 3D DriveGuard protects the hard drive by parking the drive and halting data requests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D Dr
29. memory modules The computer has one memory module compartment The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module Z CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system YNOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical Ey NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer 2 3 Remove the battery see I
30. models only allows you to navigate the pointing device on the screen by using your fingers to control the pointer action Q TIP For touch screen computers you may perform the gestures on the display on the TouchPad or a combination of the two The TouchPad supports a variety of gestures To use TouchPad gestures place two fingers on the TouchPad at the same time 20 Chapter 4 Pointing devices and keyboard Ey NOTE TouchPad gestures are not supported in all programs 1 From the Start screen type mouse select Settings and then select Mouse from the list of apps 2 Click the Device Settings tab select the device in the window that is displayed and then click Settings 3 Click a gesture to activate the demonstration To turn the gestures off or on 1 From the Start screen type mouse select Settings and then select Mouse from the list of apps 2 Click the Device Settings tab select the device in the window that is displayed and then click Settings 3 Select the check box next to the gesture that you want to turn off or on 4 Click Apply and then click OK Tapping To make an on screen selection use the Tap function on the TouchPad e Point to an item on the screen and then tap one finger on the TouchPad zone to make a selection Double tap an item to open it Ey NOTE Press and hold on the TouchPad to open a help screen that provides information about the selected item Scrolling
31. must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 operating system media purchased separately on page 77 Using the Windows recovery tools To recover information you previously backed up A From the Start screen type help and then select Help and Support To recover your information using Startup Repair follow these steps A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type explorer and then select File Explorer From the Start screen type computer and then select Computer Ey NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 77 3 If the Windows partition and the HP Recovery partitio
32. the Windows desktop tap and hold or click the network status icon in the notification area at the far right of the taskbar 3 Select your WLAN from the list 4 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection Ey NOTE If no WLANs are listed you may be out of range of a wireless router or access point Ey NOTE If you do not see the WLAN you want to connect to from the Desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection PYNOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a network service provider called a mobile network operator
33. the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lower the brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Store the user replaceable battery in a cool dry location e Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights From the Start screen type power select Settings and then select Power Options Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light indicates a low or critical battery level e The power meter icon in the notification area shows a low or critical battery notification Ey NOTE For additional information about the power meter see Using the power meter on page 35 If the computer is on or in the Sleep state the computer remains
34. the drive bezel to release the disc tray 3 Pull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle E NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle Using optional external optical drives 53 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray Ey NOTE After you insert a disc a short pause is normal If you have not selected a media player an AutoPlay dialog box opens It prompts you to select how you want to use the media content Slot load CAUTION Do not insert 8 cm optical discs into a slot load optical drive It may cause damage to the optical drive 1 Turn on the computer 2 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up 3 Gently slide the disc into the slot load optical drive Removing an optical disc Tray load There are 2 ways to remove a disc depending on whether the disc tray opens normally or not When the disc tray opens normally 1 Press the release button 1 on the drive bezel to release the disc tray and then gently pull out the tray 2 until it stops 54 Chapter 8 Drives 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid
35. touching the flat surfaces 2z NOTE If the tray is not fully accessible tilt the disc carefully as you remove it o 3 Close the disc tray and place the disc in a protective case When the disc tray fails to open normally 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the paper clip until the tray is released and then pull out the tray 2 until it stops Using optional external optical drives 55 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces Ey NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Slot load 1 Press the release button 1 next to the drive 2 Remove the disc 2 by holding it by the edges and avoid touching the flat surfaces r 2 n 3 Place the disc in a protective case 56 Chapter8 Drives Sharing optical drives Although your computer may not have an integrated optical drive you can access software and data and install applications by sharing an optical drive connected to another computer in your network Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network Ey NOTE You must h
36. volume controls your computer has Checking audio functions on the computer Ey NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 From the Start screen type control and then select Control Panel from the list of apps 2 Select Hardware and Sound gt Sound When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder from the list of apps 2 Click Start Recording and speak into the microphone Save the file to your Desktop 3 Open a multimedia program and play back the recording To confirm or change the audio settings on your computer 1 From the Start screen type control and then select Control Panel from the list of apps 2 Select Hardware and Sound gt Sound Webcam select models only Your computer includes an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video
37. with the computer e Service label Provides important information including the following oT Serial XXXXXXXX UI NNMNU ME ONAN UIE HE i Product XXXXXXXX AIM OE CO Waranty lylyOy Model XXXXXXX Component 1 Product name 2 Serial number 3 Product part number 4 Warranty period 5 Model description select models only Have this information available when you contact support The service label is affixed inside the battery bay e Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay e Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling internationally Wireless certification labels are affixed inside the battery bay e SIM subscriber identity module label select models only Provides the ICCID Integrated Circuit Card Identifier of the SIM This label is located inside the battery bay e HP Mobile Broadband Module label select models only Provides the serial number of the HP Mobile Broadband Module This label is located inside the battery bay 86 Chapter 13 Support
38. 2 Plug the other end of the network cable into a network wall jack 2 or router E NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Connecting to a wired network 19 4 Pointing devices and keyboard Using pointing devices Ey NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options To access Mouse Properties e From the Start screen type mouse select Settings and then select Mouse Using the pointing stick Press the pointing stick in the direction you want to move the pointer on the screen Use the left and right pointing stick buttons as you would the left and right buttons on an external mouse Using the TouchPad To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons like the buttons on an external mouse Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2K 44 Using TouchPad gestures Your TouchPad or touch screen select
39. 7 Displaying the remaining battery Charge ec eeeeeceeceeeceeeeeeeeeeeeeeeteeeeeees 37 Maximizing battery discharge time cccceeeeeeeeeeeeeeeeeeeecaeceeeeeeeeeeeeeeeeeeeseees 37 Managing low battery levels ceseecceceeeeeeeeeeeeeeeceeeecaecaeeeeeeeeeeeeeeeeeeteees 37 Identifying low battery levels ccceeeceeeeeeeeceeccneceeeeeeeeeeeeeeeteeeneees 37 Resolving a low battery level cceeseeceeceeeeeeeeeeeeeeeeeeeeeeeeetes 38 Inserting or removing the battery ccececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeneneseeeaee 38 Inserting a battery winners E a a neon 38 Removing a battery ccccceccceeeeee cette eee ee te eee eet teee tent teneeeeeeeeeeees 38 Conserving battery DOWED cccceeceeeeeeeeeeeeeeeeeeeeaaeaaecaecaeeeeeeeeeeeeeeeeeeeeeettees 39 Storing a user replaceable battery ee eeeceecceeeeeeeneeeeeeeeetnteeeeeeeeeneeeeeeeeeeaaes 39 Disposing of a user replaceable battery 00 0 0 ceceeeeeeeeeeenneeeeeeeetteeeeeeenaaees 39 Replacing a user replaceable battery cc eceeeeeeeeeeeeeeeeenteeeeeeeeeeeeenaaees 40 Using external AC POWel a iiicssicecsdeees tice ai E EA aE a AETA EE TEASE 40 Testing an AC adapter iiassiisccasiveieca dencastaatgtddcaeasaanaa talents savanddnancuaseatadanaasnasaaadee 40 Switchable graphics select models only sessssssseesssssrrrssssssrnssserernsssnennnssetennnnnsennnnnne 41
40. H hard drive external 45 HP 3D DriveGuard 52 identifying 12 installing 50 removing 49 hard drive light 8 52 hard drive recovery 77 headphone audio out jack 10 Hibernation exiting 34 initiating 34 high definition devices connecting 32 hot keys adjusting volume 26 decrease screen brightness 26 decreasing speaker sound 26 description 26 HP Power Assistant 26 increase screen brightness 26 increasing speaker sound 26 keyboard backlight 26 microphone mute 26 Sleep 26 switching screen image 26 using 26 HP 3D DriveGuard 52 HP Mobile Broadband disabled 18 HP ProtectTools Security Manager 67 hubs 44 l input power 87 integrated webcam light identifying 11 Intel Rapid Storage Technology enhancing performance 48 Intel Smart Response Technology caching 48 Intel Wireless Display 32 internal display switch 11 internal microphones identifying 11 Internet connection setup 16 J jacks audio in microphone 10 audio out headphone 10 network 9 RJ 45 network 9 Java Card defined 43 inserting 43 removing 44 K keyboard backlight 26 keyboard hot keys identifying 26 keypad embedded numeric 7 identifying 27 keypad external num lock 28 using 28 keys esc 7 fn 7 function 7 volume 29 Windows applications 7 Windows logo 7 L labels Bluetooth 86 HP Mobile Broadband Module 86 regulatory 86 serial number 86 SIM 86 wireless certification 86 WLAN 86 latch battery release 13 legacy support USB 80
41. P Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 2 Getting to know your computer Top TouchPad Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse
42. PM to factory settings and then press f10 to save and exit A confirmation message is displayed to Clear the TPM Press f1 to reset the TPM or press f2 to cancel the action For details about each of these passwords see the following topics Managing a BIOS administrator password 60 To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Chapter 9 Security Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current p
43. Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Using pointing devices 21 Pinching zooming Pinching and zooming allow you to zoom out or in on images or text e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Rotating select models only Rotating allows you to turn items such as photos e Point to an object and then anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock 22 Chapter 4 Pointing devices and keyboard Ey NOTE Rotate is intended for specific apps where you can manipulate an object or image It may not be functional for all apps ae 2 Finger click select models only 2 Finger click allows you to make menu selections for an object on the screen e Place two fingers on the TouchPad zone and press to open the options menu for the selected object Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents e Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up
44. To connect the computer to a docking device 1 Pull out the connect button 1 on the docking device to retract the locking mechanism Using optional external devices 45 2 Align the docking posts on the docking device with the receptors on the bottom of the computer and lower the computer into the docking device 2 until the computer is seated 3 Push in the connect button 1 on the docking device to secure the docking device to the computer The connect light 2 turns on when the computer is fully docked 46 Chapter 7 External cards and devices 8 Drives Handling drives A CAUTION Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply Observe these precautions Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Handle a drive carefully do not drop a drive or place items on it Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off in the Sleep state turn the computer on and then shut it down through the operating system
45. User Guide Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc SD Logo is a trademark of its proprietor Java is a U S trademark of Sun Microsystems Inc Microsoft and Windows are U S registered trademarks of Microsoft Corporation The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2012 Document Part Number 701927 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreeme
46. Using switchable graphics select models Only cceceeeeeeteeeeeeeettteeeeeeeenaes 41 T External cards and devicES siiiirinisiscnsiiiiioioiianae aiia aeia endid eainiie daia i aaia ii 42 Using Media Card Reader cards select models only seessssssssrrrssssserrresserrrssstttrnssstennnnsseennnnnennn 42 ipseringa digital CAND siirron ANEA NANEN 42 Removing a digital card oo eee center ree enniee eee ee ta tattu AAAA AEEA EENAA EEE EA AAEE EEE En nann nunna aenea 42 Using smart cards select models only esesssssseeecerrenesessrnrsssesirrrrenernnnanaaatainnnaaatnnnnnaaaaaananaaaaan nna 43 INSEMMING a smat Card seicieset serededeentenvededeetepeteesdeantptnccedeceepincdeddaceiinedelestinnviadeelepiieesdiasintiens 43 Removing a smart card aaesssssererrreersrrrsseeinneeeinsnanaatinaaadtnnnnadataanaaadaanaaaataanaaananaAa danaa aana 44 Using a USB G6VICE occaieeiiiririiri iine EET EEEE TE ET dbiniyenrs 44 Connecting a USB devit 2 cccssssniecesebiscnciecersbivcndadianvencededuens aAA NEAN 44 Removing a USB device eee eeeeiccenneete ee eentee terete eae eeeeteaaaeeeeeeeeaaaeeeeeeeeaeeeeseeeneeeeenenaes 45 Using optional external devices iui 2 csi aads scene adie aeeadiieesteasiaeteeeeteeti vests EEEE REEE 45 Using optional external Crives i i 2t caselocssendeiiadaidieteetuans idl T EEan 45 Using the docking connector ccc ee eeeeee eee eeeeenee tere eeeaaaeeeeeeeeeaaaeeeeeseeeiaeeeeeeeeeenaees 45 Bae MEU aE occ vc o
47. aa a a 85 Contacting Support ee eee cece cece cect cece eee eaeee eee e eee eeeeeeeeeet eee SEENE EEEE EEEEEAEENEE SENERE EEEE EEEEEEEEES EEEREN EEEE EEEE 85 LAD CIS E scenes EA dass eed E E O EAA E E EE 86 14 SpecihcatiohS iiinis saian iaiaaeaia iaaa a aaia 87 Input POW sccias caccdsnycracadedaacdeardaesaa AEN T A e a EE aa E N a aE 87 Operating GnvVirOnMent ciciieasensitacdecssiaatavedeis toadadeael andthe taheaetadeviesdiadeedvetiiadddedetnaadadattes Gadi iaaniadiedieais Appendix A Traveling with the COMPUTED 0 cccceccceceeseeeeeeeeeeeeee eee eeeeeeeeeeeseaeeeeseaseaaeeeseeseeeeeseeeesesseesneaeeeeees 1 Welcome After you set up and register the computer it is important to take the following steps e Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows features 29 TIP To quickly return to the computer Start screen from an open app or the Desktop press the Windows logo key on your keyboard Pressing the Windows logo key again will return you to the previous screen e Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Using an Internet service provider on page 15 e Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 66 e Get to know your computer
48. an be identical e You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can be removed from the drive only with the master password Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Click Set DriveLock Password global aS SS Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter 6 Read the warning To continue select YES 7 When prompted type a master password and then press enter 8 When prompted type the master password again to confirm and then press enter 9 When prompted type a user password and then press enter 10 When prompted type the user password again to confirm and then press enter 62 Chapter9 Security 11 To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter y NOTE The DriveLock confirmation is case sensitive 12 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the
49. aphic modes to increase battery life For more information see Switchable graphics select models only on page 41 Finding additional battery information HP Support Assistant provides the tools and information about the battery To access battery information select the HP Support Assistant app from the Start screen and then select Battery and performance e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity Setting power options 35 To access battery information A To access battery information select the HP Support Assistant app from the Start screen and then select Battery and performance 36 Chapter6 Power management Using Battery Check Help and Support provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer Ey NOTE The computer must be connected to external power for Battery Check to work properly 2 To access battery information select the HP Support Assistant app from the Start screen and then select Battery and performance Battery Check examines the battery and its cells to see if they are functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on
50. are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Settings and then select Power Options 2 i 3 Wireless button Turns the wireless feature on or off but does not establish a I wireless connection 3 C Volume mute button Mutes and restores speaker sound 4 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Chapter 2 Getting to know your computer Component 1 esc key Description Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 Windows logo key Returns you to the Start screen from an open app or the Desktop NOTE Pressing the Windows logo key again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 7 Windows applications key num Ik key Displays options for a selected ob
51. arge and the current power plan on the Desktop point over the power meter icon e Touse Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power select Settings and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level Using battery power WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs EY NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between gr
52. arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using passwords 63 Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 A ee So pA Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Use a pointing device or the arrow keys select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Computer Setup click the Save icon in the l
53. assword When prompted type your new password again to confirm To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password L H oN oe et oe Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted for the new password leave the field empty and then press enter Read the warning To continue select YES When prompted to type your new password again leave the field empty and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using passwords 61 Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and th
54. atabase and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPaqs you must first download and install the program Go to the HP website at http www hp com go sdm and follow the instructions to download and install SoftPaq Download Manager To download SoftPaqs A From the Start screen type softpagq and then select HP SoftPaq Download Manager from the list of apps Follow the instructions to download SoftPags Ey NOTE If prompted by User Account Control click Yes 74 Chapter 10 Maintenance 11 Backup and recovery To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive create system repair media select models only by using an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options YNOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Eyf NOTE Window
55. ave a network set up in order to share an optical drive see Connecting to a network on page 14 for additional information on setting up a network Ef NOTE Some discs such as DVD movies and game discs may be copy protected and therefore unusable through DVD or CD drive sharing To share an optical drive from the computer with the optical drive you are sharing 1 a oy oP oS ib From the Start screen type explorer click File Explorer and select Computer Right click the optical drive you want to share and click Properties Click the Sharing tab and then click Advanced Sharing Select the Share this folder check box Type a name for the optical drive in the Share name text box Click Apply and then click OK To view the shared optical drive from the Start screen type network click Settings and then select from the displayed options Using optional external optical drives 57 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks Ey NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen Ey NOTE Before you send your computer for service back up and delete confidential files and remove all password settings Ey NOTE Some features listed in this chapte
56. c DriveLock and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Using passwords 65 5 Use a pointing device or the arrow keys to select Disable protection 6 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date An antivirus program may be preinstalled on your computer and may include a trial offer It is strongly recommended that you upgrade the trial offer or purchase the antivirus program of your choice in order to fully protect your computer To access Help and Support type viruses in the Search box in Help and Support From the Start screen type help and then select Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a softwa
57. computer left the factory To be sure that all available updates are installed on the computer observe these guidelines e Run Windows Update as soon as possible after you set up your computer e Run Windows Update monthly thereafter e Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support To access Help and Support from the Start screen type help and then select Help and Support Using HP ProtectTools Security Manager select models only HP ProtectTools Security Manager software is preinstalled on select computer models This software can be accessed through Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP ProtectTools software Help Installing an optional security cable EY NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen YNOTE The security cable slot on your computer may look slightly different from the illustration in this section Refer to Getting to know your computer on page 4 for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and t
58. crolling TouchPad gesture 21 security cable slot identifying 10 security wireless 16 serial number computer 86 label 86 setting password protection on wakeup 34 setting power options 33 setup of WLAN 16 setup utility navigating and selecting 80 restoring factory settings 81 sharing optical drives 57 shutdown 33 SIM inserting 18 SIM slot identifying 13 Sleep exiting 34 initiating 34 slot load optical drive 54 92 Index slots security cable 10 SIM 13 smart card 10 smart card defined 43 inserting 43 removing 44 smart card slot 10 SoftPaqs downloading 74 software antivirus 66 critical updates 66 Disk Cleanup 51 Disk Defragmenter 51 firewall 66 speakers identifying 12 storing a battery 39 switch power 33 switchable graphics 41 T temperature 39 testing an AC adapter 40 TouchPad buttons 4 using 20 TouchPad gestures pinching 22 rotating 22 scrolling 21 zooming 22 TouchPad light identifying 5 TouchPad zone identifying 4 travel battery connector identifying 12 traveling with the computer 39 86 88 tray load optical drive 53 turning off the computer 33 U unresponsive system 33 USB 3 0 port 9 10 USB cable connecting 44 USB devices connecting 44 description 44 removing 45 USB hubs 44 USB legacy support 80 USB ports identifying 9 10 user password 59 using external AC power 40 power meter 35 power saving states 33 V vents identifying 10 12 VGA port connecting 31 vi
59. d surface Z CAUTION When cleaning the TouchPad and keyboard do not let liquids drip between the keys This can permanently damage internal components e To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available Updating programs and drivers 73 Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the d
60. deo 31 volume adjusting 29 buttons 29 keys 29 volume keys identifying 26 volume mute button identifying 6 WwW webcam identifying 11 using 30 webcam light identifying 11 Windows 8 operating system DVD 77 Windows applications key identifying 7 Windows logo key identifying 7 Windows Refresh using 78 wireless and memory module compartment identifying 12 wireless antennas identifying 11 wireless button identifying 6 using 14 wireless certification label 86 wireless controls button 14 operating system 14 wireless light 5 8 14 wireless network WLAN connecting 17 corporate WLAN connection 17 equipment needed 16 functional range 17 public WLAN connection 17 security 16 using 15 WLAN antennas identifying 11 WLAN device 15 86 WLAN label 86 writable media 33 WWAN antennas identifying 11 WWAN device 14 17 Z zooming TouchPad gesture 22 Index 93
61. device a Global System for Mobile Communications GSM device or a General Packet Radio Service GPRS device the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use it before you turn it on e Ifyou are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary Z WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 88 AppendixA Traveling with the computer Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the comp
62. down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 7 To replace the memory module compartment door a Turn the computer upside down on a flat surface with the memory module compartment toward you b Align the door tabs with the edge of the computer and slide the door toward the back of the computer at a slightly tilted angle 1 Adding or replacing memory modules 71 c Rotate the door down 2 and then tighten the 3 screws 3 8 Insert the battery see Inserting or removing the battery on page 38 9 Turn the computer right side up and then reconnect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Cleaning products Use the following products to safely clean and disinfect your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration For example germicidal disposable wipes These wipes come in a variety of brand names e _ Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes CAUTION Avoid the following cleaning products Strong solvents such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons which can perma
63. down left or right Using pointing devices 23 Edge swipes select models only Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe accesses the charms which let you Search Share start apps access Devices or change Settings e Swipe your finger gently from the right edge to display the charms Top edge swipe The top edge swipe allows you to open apps available from the start screen iy IMPORTANT When an app is active the top edge gesture varies depending on the app e Swipe your finger gently from the top edge to display available apps 24 Chapter 4 Pointing devices and keyboard Left edge swipe Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps e Swipe from the left edge of the TouchPad to switch between apps Using the keyboard The keyboard and mouse allow you to type items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions AR TIP The Windows logo key on the keyboard allows you to quickly return to the Start screen from an open app or the Desktop Pressing the Windows logo key again will return you to the previous screen Using the keyboard 25 NOTE Depending on the country or region your keyboard may have different keys and keyboa
64. e Prepare the computer for traveling or shipping Back up your information o Remove all discs and all external media cards such as digital cards CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information remove the media from a drive before removing the drive from a drive bay and before shipping storing or traveling with a drive Turn off and then disconnect all external devices Shut down the computer e Take along a backup of your information Keep the backup separate on the computer e When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags A CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance e Ifthe computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately e Ifyou are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE e Ifthe computer has a wireless device or an HP Mobile Broadband Module installed such as an 802 11b g
65. e internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process TPM Embedded Security Device select models only Available Hidden e If the administrator password is set you can select Available e If you select Hidden the TPM device is not visible in the operating system TPM Status select models only Enabled disabled e Ifthe administrator password is not set or if the TPM Security Device is set to Hidden this entry is hidden e This value reflects the current physical state for the TPM The state is enabled or disabled by the Embedded Security State setting Embedded Security State select models only No Operation Disabled Enabled e If the administrator password is not set or if TPM Security Device is set to Hidden this entry is hidden e You can enable or disable the TPM function e The next time the computer is restarted after the TPM function is set this value is set to No Operation TPM Set to Factory Defaults select models only No Yes e If the administrator password is not set or if the TPM Security Device is set to Hidden this entry is hidden e If the Embedded Security State is set to Enabled select Yes to reset the T
66. eaeeeeeeeeireeeeniaees 76 Using the Windows recovery tools eessen iintindi innana ANENE EAREN UNESENA 76 Using TTI recovery tools erecurdccareaii i E AEE 77 Using Windows 8 operating system media purchased separately 0 eeeeeeee 77 Using Windows Refresh for quick and easy recovery ssssessesssseserrrrsssssrtrrrrnssssreeeeenns 78 Remove everything and reinstall WiNdOWS ssssseesssseirssseeirrreseerrsssttrnnnsteternnnstennnnnneenn 78 Using HP Software Setup oiirissriiriiiriinirinne niiina iTia EENAA 79 12 Computer Setup BIOS and Advanced System Diagnostics cccscceeseseeeeeseeeeeseeeeesseaeeeeeseeeeeeeeeees 80 Using Computer Setup sssini anaa aaa a A aA ee aE aaa aaa 80 Starting Computer Setup ceccecceeeeceeceeceecaeeaeceeeeeeeeeeeeee eee eaacaacaesaeaaaaesaeeaeeeeeeeeeeeeeeeeees 80 Navigating and selecting in Computer Setup eee eeeeeeeeeeeeeeeeeeeeeeentaeeeeeeeeseeeeeeeeaaes 80 Restoring factory settings in Computer Setup ccc cccceeneeeeeeeeeeeeetceeeeeeeeenaeeeeeeeeeenaaees 81 Updating the BlOS ecane sda deckeavetasadpteevbadaapiedgade dagedecuavvagthaead named aleabaandes 82 Determining the BIOS Version ccccceeeeeeeeeeeceeeeeeeeeeceeeeeeeecaeeeeeeeeenaeeeeeseeaes 82 Downloading a BIOS Update seesinane akaa a AAA ERER 82 Using Advanced System Diagnostics nss sssesresirisniineeeiusrrnannni inni rEenn iKi NANN NE ERANA E NEENA KTN EAN NEKEEN RNANA 83 TOSUP OTE
67. ecovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 77 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type help and then select Help and Support y NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type help and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformat
68. ect models only aesseessssssseseeesrrnrnnnnssnnnnaaeeesennnnaannnnan 22 2 Finger click select models only sseseesseseerereessesererrrrssssererrenn 23 Flicking select models only aesssseesseeeeerrrannnsssssnnnnansasenennnnnaanannnana 23 Edge swipes select models only cseccceeeeeeeeeecteeeeeeeeeeeentaaees 24 Using the keyboard secrcanennscroernir e EERE EETA E ETES 25 Identifying the Not KOyS eren aA N a a A 26 USING KEY PAS resia a E a A 27 Using the embedded numeric keypad sssssseesesseesrresseerrssserrrsrserrnnsrtennnnnneen 27 Turning the embedded numeric keypad on and off ee 28 Switching key functions on the embedded numeric keypad 28 Using an optional external numeric keypad 0 0 0 0 ce eeeeeeeeeeeeeeenttteeeeeeeeeeenaaes 28 5 Mukimodia isis tcceiescceccceiets dice iunetisstecinnd cuss secinpboues secincd cued becinedddskcceiaed li sheccinadasidcevandadi Meeddasitccineddasiiccinnddisiiciens 29 PUG eis das tees E E E EE E E E E E E E eet eatiiee edie rateediereaes 29 Connecing speakers cosiniriiaiiri aN O aa 29 Connecting headphones microphone 2 ccceccecceeeeceeeeeeeeeeeeeceececeesaecaeeeseeeeeeeeeeteeeeees 29 Adjusting the VOlUME ecenccieraiccsniani iei E EE R 29 Checking audio functions on the computer sssssesessrrransssnneseeernnnannnnnasaeennnaaanannnaaeennnnaanan 30 Webcam select models only aeessseeeessrrresseerrnneeessnnnnartrnnnaaen
69. eee eeetaeeeeeeeetaaeeeeeeeeenaaees 60 Entering a BIOS administrator password 000 00 cece eeeeeeeeee eee eentteeeeeeeeeenaeeeeeeeeeeaas 62 Managing a Computer Setup DriveLock password cceeeeeeeeeeeteeeeeeeeeeeteeeteeeeeeeeeees 62 Setting a DriveLOck PASSWOMK ececceeeeetteee eee eeeteee eee taeeeeeeeeaeeeeeeenaeeeeeeenaas 62 Entering a DriveLock password cc ccccceeeeeeeeee eter eeeeeetaeeeeeeeeeeeitaeeeeeeeeeenaaees 64 Changing a DriveLock password ccccceeeeeeeteereeee eee eettieeeeeeeeeetiaeeeeeeeneeenaees 64 Removing DriveLock Protection 20 0 cece eeeeeenneeeeeeeeeeaaaeeeeeeeeenaeeteeeeeeenaaes 64 Using Computer Setup Automatic DriveLock cccccccceee eee e cette eee e tee t tee eeeeeteeeeeeeneeeneees 65 Entering an Automatic DriveLock password cccceceeeeeeeeeetttteeteeeeeeeeeentaaees 65 Removing Automatic DriveLock protection c ccc eeeeeeeeeeeeeentteeeeeeeeeenenaees 65 USING antivirus SOMWANG cs sicseticecanandacicesebanddentasanandtenttaanaaamcaatinnuaeeddadenspaveceatecsubencaatetanveaanurseaeddenatestes 66 Using firewall software cc eceeeee eee eeeeee eee e ee eeene eee sere te ceeaeeeeeeceeneeaeeeeeeeaaeeeeeteeeeaaeeeeeseeeaeeereneeaaeeees 66 Installing critical Security Updates 2 0 2 cccecccee cates ceeeeeataneceeessenaceeevsanncceceesenaaaeeeessanbaeeeeesanabaceeeesataceeersead 66 Using HP ProtectTools Security Manager select models Only
70. en press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection e After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password e The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user e The user password and the master password c
71. er Switchable graphics select models only Select computers are equipped with switchable graphics e Switchable graphics Supported by both AMD and Intel EY NOTE To determine whether your computer supports switchable graphics see your notebook graphics processor configuration Intel HR Central Processing Units CPUs and AMD Trinity series Accelerated Processing Units APUs support switchable graphics Switchable graphics offers two modes for processing graphics e Performance mode Runs application with optimal performance e Power Saving mode Conserves battery life Using switchable graphics select models only Switchable graphics allow you to switch between Performance mode and Power Saving mode To manage your switchable graphics settings 1 From the Desktop right click on a blank area of the computer desktop and then select Configure Switchable Graphics 2 Click the Power tab and then select Switchable Graphics Switchable graphics assigns individual applications to either Performance mode or Power Saving mode based on power requirements You can also manually modify the settings for an individual application by locating the application under Recent Applications drop down menu or by clicking Browse located below Other Applications You can switch between Performance mode and Power Saving mode Ey NOTE For more information see the switchable graphics software Help Setting power options 41
72. g HP 3D DriveGuard Software 00000 eee cece ceeeeeeeeeeeeeneneeeeeeeeeeeataeeeeeeeeeeenaaees 53 Using optional external optical drives 2 0 0 2 ccccccccccececeeeeeeeeeeeeeeeeacaeeeeeeeeeeeeeeeeeseceeccdiaaeeeeeeeeeeeenteeeeees 53 Identifying the installed optional external optical drive ccc eeeeteeeeeeeeeeteeeeeeeneeeeerees 53 Inserting an OptiCal dis csiices aie envio ii nee AE EA 53 WRAY AOA annann A a 53 SIOTHOAG easa a O 54 Removing am Optical diSG sensnioreeenri inann EA E E 54 Tray l0ad poora A A ETEA EAEN 54 When the disc tray opens normally cccceeeeeeeeeeetteeeeeeeeeeeeeeeeees 54 When the disc tray fails to open normally s 55 SOOT OA ea aE eae deetadtiagetee nde eeeet eeengeet aan 56 harinG Optical CriVES isi teveeee2lsieepeeselcelebapoces ce ast payecteaacs A iaagenst nedts 57 Bs UAE as csbs aa Sus sis sap cae sain vayaw ce dvova eanse nn naan dcbevuTns son uy eks dota aNs 54 Sou rdeua seo TeTunalusaeNa dpa ea vos 58 Protecting the computer c cceeeeeeeee eee eeeeee eee eeeeeee eee sere eeneeee sete teeeaaeeeeeceeeeaeeeeeceeeeaaeeeeeseeenaeeeneenaeeess 58 USING passwords ocecccossnndi niaii a cdeeddeteesid ents E E AET EEE EE 59 Setting passwords in WINKOWS essiensa anitir iinn RRINE ERNANNT AOAN 59 Setting passwords in Computer Setup 2 ccecceeeeeeeeeeeeeeeeeeeceeaeeaaeaaaeaaeccaecaeeeeeeeeeeeeeeees 60 Managing a BIOS administrator password 0 00 cece cece cess eecee eee e
73. hen lock the cable lock with the key Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must set up a user account with a password on the computer This account allows you to log on to your computer with a swipe of a designated finger You may also use the fingerprint reader Using HP ProtectTools Security Manager select models only 67 to fill in password fields on websites and other programs that require a logon Refer to the fingerprint software Help for instructions After you create your fingerprint identity you can set up a Single Sign On service that allows you to use your fingerprint scanner to create credentials for any application that requires a user name and password Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer e Near the bottom of the TouchPad e On the right side of the keyboard e On the upper right side of the display e On the left side of the display Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor Refer to Getting to know your computer on page 4 for the location of the reader on your computer 68 Chapter9 Security 10 Maintenance Adding or replacing
74. hut down e The computer will not initiate sleep except as described in the following note e The computer will not activate battery alarms set on the Alarms tab in Power Options Before you move the computer HP recommends that you either shut it down or initiate sleep 52 Chapter 8 Drives Using HP 3D DriveGuard software The HP 3D DriveGuard software enables you to perform the following tasks Enable and disable HP 3D DriveGuard Ey NOTE Depending on your user privileges you may be unable to enable or disable HP 3D DriveGuard Privileges for non administrator users can be changed by members of an administrator group e Determine whether a drive in the system is supported To open the software and change settings follow these steps 1 Double click the icon in the notification area at the far right of the taskbar or Right click the icon in the notification area and then select Settings 2 Click the appropriate button to change settings 3 Click OK Using optional external optical drives Optional external optical drives include the following e CD e DVD e Blu ray BD Identifying the installed optional external optical drive A From the Start screen type explorer click File Explorer and select Computer A list of all the devices installed in your computer including your optical drive is displayed Inserting an optical disc Tray load 1 Turn on the computer 2 Press the release button 1 on
75. ice and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service EY NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Connecting to a wireless network 15 Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wireless computer 3 Ey NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in setting up a WLAN see the information provided by your router manufacturer or your ISP Ey NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet
76. ice to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup Chapter 12 Computer Setup BIOS and Advanced System Diagnostics To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 a oP P
77. iis eieeie iene bis EE 16 Connecting to a WLAN syiir niaaa NEA AEE 17 Using HP Mobile Broadband select models Only c cccceeeeeeeeeeeeeeeeeeeeteeeneeeeeseeneaeeees 17 Inserting and removing a SIM ssssesriirirrriiniii nankin 18 Using GPS select models only sssersrsrrisersrrrrseiinnnnrannnidnenun nkkan NANNAN ENNEN ANNAE ANNANN NARREN AN 18 Using Bluetooth wireless devices esssseeeesssrrennessnrneearetnnnanannnnnnaasetennndadnnannnaaaeeenanaaanaaan 18 Connecting to a wired NetWOrK ocsccrsciniinceciiicirinitii dinean EE EREE 19 Connecting to a local area network LAN ssssessssssssssssrrrssssssrrrsssttrrrsssttinrnssstnennsssttennnsnnt 19 A Ponting devices and keyboard ccccsciccccscceccccsescesscccersesesseerescesrsccresnsoceceteneadontereesacerseenend ocr eneantearsrenedeasens 20 USING POINTING COVICES siisii ano anaia dudes uauandeedwanes cidenieatetudusvaucn dielwandevemeaeencauys 20 Setting pointing device preferences cece eee eeeeeeeeeeeecneeeeeeeiaeeeeeeeeiaeeeeeeeiaeeeeenenaaes 20 Using the pointing Stick bernaren AEAN A A A 20 Usmg me TOUCKPAG ss ssescuccees geeks ei aiibecdudseveagsldoes EA T A 20 Turning the TouchPad off And ON ccccceeceeeeee settee etre eeneeee eee a 20 Using TouchPad gestures mirerien iana EANAN 20 TAPPING srneci aaa iaa a a EASE A AEE 21 OCHOMING vechceieeisautedeietiohaieieesaniedetigenliaie eaiiaiedaieiedel es 21 PINCHING ZOOMING eiiean Aa aE A EEEN 22 Rotating sel
78. information see the Regulatory Safety and Environmental Notices To access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 6 Smart card reader Supports optional Smart cards 10 Chapter 2 Getting to know your computer Display Component 1 WLAN antennas 2 Description Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures still photographs For information on using the webcam access Help and Support From the Start screen type help and then select Help and Support from the list of apps 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible on the outside of the computer For optimal transmi
79. ional external devices YNOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer Z CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn off the device To disconnect an unpowered external device turn off the device and then disconnect it on the computer To disconnect a powered external device turn off the device disconnect it on the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer 2 NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device Using the docking connector The docking connector connects the computer to an optional docking device An optional docking device provides additional ports and connectors that can be used with the computer
80. iveGuard returns the hard drive to normal operation E NOTE Because solid state drives SSD lack moving parts HP 3D DriveGuard is unnecessary NOTE Hard drives in the primary hard drive bay are protected by HP 3D DriveGuard Hard drives installed in optional docking devices or connected to USB ports are not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that a drive in the primary hard drive bay is parked To determine whether drives are currently protected or whether a drive is parked use the icon in the notification area at the far right of the taskbar e Ifthe software is enabled a green check mark is superimposed over the hard drive icon e If the software is disabled a red X is superimposed over the hard drive icon e Ifthe drives are parked a yellow moon is superimposed over the hard drive icon If the icon in the notification area is not enabled follow these steps to enable it 1 From the Start screen type control and then select Control Panel 2 Select Hardware and Sound gt HP 3D DriveGuard Ey NOTE If prompted by User Account Control click Yes 3 From the Icon in system tray row click Show 4 Click OK Managing power with a parked hard drive If HP 3D DriveGuard has parked the drive the computer will behave in the following ways e The computer will not s
81. ject Turns the embedded numeric keypad on and off when pressed in combination with the fn key Top 8 Front OOS Component 1 c I i Wireless light Description White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 2 l l Power light On The computer is on Blinking The computer is in the Sleep state Off The computer is off 3 f Battery light White The computer is connected to external power and the battery is charged from 90 to 99 percent Amber The computer is connected to external power and the battery is charged from 0 to 90 percent Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged 4 Hard drive light KCO Chapter 2 Getting to know your computer Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive Component 1 USB 3 0 ports 2 Description Connect optional USB devices 2 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 3 4 5 6 IOI Media Card Reader External monitor port Docking connector RJ
82. ll base stations similar to cell phone towers throughout large geographic areas effectively providing coverage across entire states regions or even countries For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type help and then select Help and Support Using the wireless controls You can control the wireless devices in your computer using these features e Wireless button wireless switch or wireless key referred to in this chapter as the wireless button e Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off Ey NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connectio
83. microphone and record sound in a setting free of background noise To connect wireless headphones to your computer follow the device manufacturer s instructions WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides Ey NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hot keys specific keys pressed in combination with the fn key e Volume keys Audio 29 WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides Ey NOTE Volume can also be controlled through the operating system and some programs NOTE Refer to Getting to know your computer on page 4 for information on what type of
84. n are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Startup Repair 5 Follow the on screen instructions 76 Chapter 11 Backup and recovery PYNOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support Using f11 recovery tools Z CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type computer and then select Computer Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 77 3 Ifthe HP Recovery partition is listed restart the computer a
85. n or network connect to a network manage wireless networks and diagnose and repair network problems 14 Chapter 3 Connecting to a network To use operating system controls A From the Start screen type network and sharing select Settings and then select Network and Sharing Center For more information from the Start screen type help and then select Help and Support Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point EY NOTE The terms wireless router and wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet serv
86. nd then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver R
87. nently damage the surface of the computer Fibrous materials such as paper towels which can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer 72 Chapter 10 Maintenance Z WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices Z CAUTION Do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides and cover To clean and disinfect the sides and cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe Ey NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad and keyboard WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboar
88. nformation to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates 82 Chapter 12 Computer Setup BIOS and Advanced System Diagnostics BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 3 5 From the Start screen type explorer and then select File Explorer Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions EY NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic te
89. ng a SIM on page 18 For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer For additional information see the HP website at http www hp com go mobilebroadband select regions countries only Inserting and removing a SIM CAUTION To prevent damage to the connectors use minimal force when inserting a SIM To insert a SIM follow these steps Shut down the computer Close the display Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet Remove the battery see Inserting or removing the battery on page 38 Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated Ss Ss SS Se S Replace the battery see Inserting or removing the battery on page 38 Ey NOTE HP Mobile Broadband will be disabled if the battery is not replaced 8 Turn the computer right side up and then reconnect AC power and external devices to the computer 9 Turn on the computer To remove a SIM press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help
90. ng ways e Briefly press the power button e From the Start screen point to the upper right or lower right corner of the screen When the charms displays select Settings click the Power icon and then click Sleep To exit Sleep briefly press the power button When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working Ey NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Enabling and exiting user initiated Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options 1 From the Start screen type power select Settings and then select Power Options 2 In the left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 In the When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation briefly press the power button The power lights turn on and your work returns to the screen where you stopped working Ey NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 From the Start screen
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92. nserting or removing the battery on page 38 4 To remove the memory module compartment door a Turn the computer upside down on a flat surface with the memory module compartment door toward you b Loosen the 3 screws 1 Adding or replacing memory modules 69 c Tilt the door up from the computer slightly 2 and slide the door toward the front of the unit Lift the door 3 up and away from the computer 5 Ifyou are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 70 Chapter 10 Maintenance 6 Insert a new memory module Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated c Gently press the memory module 3
93. nstructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer Connecting a USB device CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port Ef NOTE The following illustration may look slightly different than your computer You will hear a sound when the device has been detected Ey NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer 44 Chapter7 External cards and devices Removing a USB device Z CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using opt
94. nt EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents De ON BV A s a aes chess A P A cea P A A S A EEN EA EEA E ie vaweseen nig E T 1 Finding informator eee eee rete re eee ee teeter rete reer neat eee tne ANANA ARAARA E AKKAN ANNAN A AAEREN AKEE 2 2 Getting to know your CONTIN L esise a E 4 TOD aeea E E E EE RAE aa iaaa a A EEE aa a E a 4 Ko U fe 1 P O e a a E E eter rarer eter ent 4 LIQUUS s
95. ollow the on screen directions to reinstall drivers or select software Performing a system recovery 79 12 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing dev
96. om the computer and then remove the cover 3 48 Chapter8 Drives Replacing the hard drive cover Replace the hard drive cover after accessing the hard drive 1 Align the tabs on the hard drive cover 1 with the notches on the computer 2 Slide the hard drive cover 2 into place and then tighten the 2 screws 3 3 Insert the battery see Inserting or removing the battery on page 38 Replacing or upgrading the hard drive Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Remove the battery see Inserting or removing the battery on page 38 Remove the hard drive cover see Removing or replacing the hard drive cover on page 48 2 3 4 5 Loosen the 4 hard drive screws 1 Pull the hard drive tab 2 upward to disconnect the hard drive Using hard drives 49 6 Lift the hard drive and then pull the hard drive out of the hard drive bay ee ee ee a a e as een
97. or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type help and then select Help and Support 2 Inthe Help and Support search box type maintain and then follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this i
98. ower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection 64 Chapter9 Security Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a
99. r may not be available on your computer Ey NOTE Your computer supports Computrace which is an online security based tracking and recovery service available in select regions If the computer is stolen Computrace can track the computer if the unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Computrace For information about ordering the Computrace software go to the HP website at http www hpshopping com Ey NOTE If a webcam is installed or connected to the computer and if the Face Recognition program is installed you can set the security level for Face Recognition to balance the ease of use and the difficulty of breaching the security of the computer Refer to the HP ProtectTools Getting Started guide or the Face Recognition software Help Computer risk Unauthorized use of the computer Unauthorized access to Computer Setup f10 Security feature HP ProtectTools Security Manager in combination with a password smart card face recognition and or fingerprint reader BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password in Computer Setup Unauthorized startup from an optical drive diskette drive or internal network adapter Unauthorized access to a Windows user account Boot options feature in Computer Setup HP ProtectTools Security Manager Unauthorized access to da
100. random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive YNOTE You must have a BIOS administrator password before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Automatic DriveLock and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Automati
101. rd functions than those discussed in this section Identifying the hot keys A hot key is a combination of the fn key and either the esc key or one of the function keys To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fnt esc Displays system information fn f2 Launches HP Power Assistant Displays charge information for all installed batteries The display indicates which batteries are charging and reports the amount of charge remaining in each battery i fn f3 Initiates Sleep which saves your information in system memory The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep NOTE Ifa critical battery level occurs while the computer is in the Sleep state the computer initiates Hibernation and the information stored in system memory is saved to the hard drive The function of the fn f3 hot key can be changed For example you can set the fn f3 hot key to initiate Hibernation instead of Sleep In all Windows operating system windows references to the sleep button apply to the fn f3 hot key fn f4 Switches the screen image among display devices connected to the system For example if a IDI monitor is connected to the computer fn f4 alternates the screen image from computer
102. re program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e _ Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available Ey NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert 66 Chapter9 Security Updates to the operating system and other software may have become available after the
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104. right corner of the key 3 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Using the keyboard 27 Turning the embedded numeric keypad on and off Press fn num Ik to turn on the embedded numeric keypad Press fn num Ik again to turn off the keypad 7 NOTE The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions e To use the navigational function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key e To use the standard function of a keypad key while the keypad is on Press and hold the fn key to type in lowercase Press and hold fn shift to type in uppercase Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an exte
105. rmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions Using Advanced System Diagnostics 83 Ey NOTE If you need to stop a diagnostics test while it is running press esc 84 Chapter 12 Computer Setup BIOS and Advanced System Diagnostics 13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician y NOTE When support chat is not available in a particular language it is available in English e E mail support e Find support telephone numbers Locate an HP service center Contacting support 85 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally
106. rnal keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num Ik key on the external keypad not on the computer 28 Chapter 4 Pointing devices and keyboard Multimedia Your computer may include the following e Integrated speaker s e Integrated microphone s e Integrated webcam e Preinstalled multimedia software e Multimedia buttons or keys Audio On your HP computer you can play music CDs using an optional external optical drive purchased separately download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port on your computer or on a docking device To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting audio devices be sure to adjust the volume Connecting headphones microphone You can connect wired headphones to the Audio out headphone jack Audio in microphone jack on your computer Also you can connect an optional headset microphone For best results when recording speak directly into the
107. s a ws asin tase vss ups da EE es aaa vk oe ns ca cca da E bss ees oo gs iss ne ss cs E EA E 47 Handiong drives 2s accede cece ee eeeet ses ee aetsaa da ed nea a a a aa era a 47 LISING hard OVa S ertia a E E 47 Intel Smart Response Technology select models only eeeeeeeeeeeeeeeeeteeeeetteeeeteenaeeees 48 Removing or replacing the hard drive COVED sssssesseiisseesirrsssetirrsssttttrrnsstttnrnnnttenrnnnseeen nn 48 Removing the hard drive COVED sssssssreesessrrnanansssnnneneeeeennnaannnannnnaaaatennnaaaanaanna 48 Replacing the hard drive COver ssesecrsrrsieerrerrrrsssserirnnneeaeinnnnnaaatnnananaeeeeinannni 49 Replacing or upgrading the hard drive sssseeeeesssesrrresserrsssttrrrsttttrrnnstttnrnanttenrnsttnennnneenn 49 vii Removing the Nard drive ccc ceccceeeeeeeeeeeeeenneeeeeeeeeeaaeeeeeeeeaaeeeeeeeeeiaeeeeeeeeeaas 49 Installing a Nard drive 2252 4 icesen 2 a E Ta 50 Improving hard drive performance 2 ceececeecceeeeeeeeeeeeeeeteeeececeaaeaaecaeeeeeeeeeeeeeteneeeees 51 Using Disk Defragmenter ccceccccceeeeteeeceeeeeetsecceeeeeeeseeeaceenensseeaaeceeensenanaees 51 Using Disk CleanUp essien vita egeade 51 Using HP 3D Drive Guard 4 scciitentectie ie itsteeinaat iii deeds edad ele elie 52 Identifying HP 3D DriveGuard status 00 0 0 eeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeenaaeeees 52 Managing power with a parked hard drive cc ccceeeeeeeeeeeeeeeeeetteeeeeeeeeeenaaees 52 Usin
108. s includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type help and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup select Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs
109. ssion keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides Display 11 Bottom Component 1 Wireless and memory module compartment Description Contains the wireless and memory modules CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type help and then select Help and Support 2 Travel battery connector Connects an optional travel battery 3 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Speakers 2 Produce SRS Premium Sound PRO NOTE Touse the SRS Premium Sound software from the Start screen type SRS and then select SRS Premium Sound from the list of apps
110. sts to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confi
111. ta e Firewall software e Windows updates e Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other system identification information BIOS administrator password in Computer Setup Unauthorized removal of the computer Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 58 Chapter9 Security Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer e Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS e The embedded security password which is an HP ProtectTools Security Manager password can be enabled in Computer Setup to provide BIOS password protection in addition to its normal HP ProtectTools functions The embedded security password is used with the optional embedded security chip e Windows passwords are set only in the Windows operating system e f you forget the BIOS administrator pass
112. ting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and follow the on screen instructions To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 78 Chapter 11 Backup and recovery 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 F
113. ttery e When installing or modifying system software e When writing information to an optional external optical CD a DVD or a BD e When running Disk Defragmenter e When performing a backup or recovery When you connect the computer to external AC power the following events occur e The battery begins to charge e Ifthe computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur e The computer switches to battery power e The display brightness is automatically decreased to save battery life Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off To test the AC adapter 40 Chapter6 Power management Ey NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery see Inserting or removing the battery on page 38 3 Turn the computer right side up then connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer e If the power lights turn on the AC adapter is working properly e Ifthe power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapt
114. u to share your computer content wirelessly on your TV To experience wireless display a wireless TV adapter purchased separately is required DVDs that have output protection may not play on Intel Wireless Display However DVDs that do not have output protect will play Blu ray discs which have output protection will not play on Intel Wireless Display For details about using the wireless TV adapter see the manufacturer s instructions Ey NOTE Be sure that wireless is enabled on your computer before using the wireless display 32 Chapter5 Multimedia 6 Power management Eyf NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to see both types of power controls Shutting down the computer Z CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command
115. uter unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support 89 Index A AC adapter testing 40 administrator password 59 advanced system diagnostics 83 airport security devices 47 antivirus software 66 audio functions checking 30 audio in microphone jack identifying 10 audio out headphone jack identifying 10 Automatic DriveLock password entering 65 removing 65 B Backup and Restore 75 battery conserving power 39 discharging 37 displaying remaining charge 37 disposing 39 identifying 13 low battery levels 37 replacing 40 storing 39 battery bay 86 Battery Check 37 battery information finding 35 battery light 8 battery power 35 battery release latch 13 battery temperature 39 BIOS determining version 82 downloading an update 82 updating 82 Bluetooth device 18 Bluetooth label 86 buttons left pointing stick 4 left TouchPad 4 power 6 33 right pointing stick 4 90 Index
116. word set in Computer Setup you can use HP SpareKey to access the utility e f you forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e When creating passwords follow requirements set by the program e Write down your passwords and store them in a secure place away on the computer e Do not store passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows Password Function Administrator password Protects access to a Windows administrator level account NOTE This password cannot be used to access Computer Setup contents User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password from the Start screen type help and then select Help and Support Using passwords 59 Setting passwords in Computer Setup Password Function BIOS administrator password Protects access to Computer Setup DriveLock master password Protects access to th

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