Grandstream Networks GXV-3615W surveillance camera
Contents
1. Dynamic DNS provides devices that have a variable often changing IP address with a well known hostname resolvable by network applications through standard DNS queries set up DDNS Apply for a domain name from your service provider 2 Login to the web configuration page click Basic Settings gt DDNS Firmware 0 4 8 Page 16 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series 3 Enter the required information DDNS Active If you want to use Dynamic DNS Settings DDNS Active DDNS please set this field to DDNS ISP Type dyndns org Le Enabled DDNS ISP Typ e Select your self Define DDNS Address DDNS ISP Type Site Name Self Define DDNS Address Reeg Self define the DDNS server instead of using DDNS ISP Type Site Name The DDNS name for STUN server your device DDNS Account DDNS Password The account and password from the DDNS Provider STUN Server f the device is behind a router a STUN server is needed to help penetrate the NAT 4 Click Save to save the changes You might need to reboot the device to apply all the changes DDNS Password GXV3615 Series SIP Page The GXV3615 has the ability to receive phone calls and make phone calls when an alarm event is triggered through motion detection or alarm input Register the GXV3615 to a SIP server to enable the product to make and receive phone calls To make outgoing phone calls out the user needs to configure the Phone2. Firmware 0 4 8 Page 18 of 28 Grandstream Networks Inc 11 29 10 Phone List Phone Number Remark Name 123456789 John Smith E Check All E must restart the device to apply the changes GXV3615 IP Camera Series Remove E Remove Available phone numbers NOTE With current firmware only the first phone number in the list will be called when an alarm is triggered GXV3615 Series Status Page system Statistics System Statistics lists hardware and software information for example the part number the software version about the GXV3615 Hardware Version This field contains the product s hardware information Part Number This field contains the product part number information Bootloader Version Bootloader code version number Core Version Core code version number Base Version Base code version number Firmware Version Firmware code version number System Statistics Product Model Hardware Version Part Number Bootloader Version Core Version Base Version Firmware Version system Up Time Since GXV3615 VO0 2A 96 0007 702A 1 0 0 0 1 0 4 2 1 0 4 6 1 0 4 6 3 minutes System Up Time Since This field shows the system up time since the last reboot Network Status MAC Address The device ID in HEXADECIMAL format LAN IP Address This field shows the LAN IP address of the GXV3615 LAN Subnet Mask This field shows the LAN subnet mask of the
3. GXV3615 LAN Default Gateway This field shows the Firmware 0 4 8 Grandstream Networks Inc 11 29 10 Network Status MAC Address LAN IP Address LAN Subnet Mask LAN Default Gateway DDNS Status Wifl Status 00 0B 82 1F 96 E9 192 168 40 191 200 200 200 0 192 168 40 1 Disabled Disconnected Page 19 of 28 GXV3615 IP Camera Series LAN default gateway of the GXV3615 DDNS Status This field shows the status of DDNS Camera Type This section shows the Lens information of GXV3615 The Lens type information contains the brand name the size of image sensor the resolution and so on Camera Type Camera Type Aptina MT9V136 Pixels 650 512 GXV3615 Series User Management Page All current users will be list in the User List section of this page You can also add and remove users here Existing User Name The field Manage User lists all of the current users You a Add NewUser x can insert or remove users from User Name the list by click on the Add or User Password Add Update or Delete button Confirm User Password Privilege Administrator EN User Name Password The Allow Anonymous Viewing E user name and password required to login Privilege The privilege for the user to access to configuration page Allow Anonymous Login lf Allow Anonymous Login is set to Yes no user name and password are required to login to the GXV3615 web configuration pages If you login anonymo
4. This page is only available for GXV3615W ccc ccecccseeeceecnneeneees 16 GXY 3615 Series DDNS Pace EE 16 GY SOS CC EENEG 17 GRY S61 SSeS EE 19 GXV3615 Series User Management Page 20 CY 3615 EE Wratten ENEE 20 CY B61 Sere VP P reeset gossamer soe ven eionsenns ane venesseeanvesevesna iene dasenevnsasesvekwen 21 GY 561 Sofies F LP EE 22 GXYV 3615 Series Motion Detection RE 22 GXV3615 Series System Log 24 ee 25 Firmware 0 4 8 Page 3 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series Welcome The GXV3615 Series is a next generation IP camera for remote monitoring and surveillance over your LAN or internet The GXV3615 Series combines best in class IP video technology and SIP protocols for a robust IP surveillance solution The product features H 264 video streams with up to 30 frames per second in full D1 delivering rich image clarity at rapid transmission rates Integrated SIP can pass alarms to the PSTN mobile phones SIP IP phones SIP videophones and enables 2 way VoIP communication The GXV3615 series also support PoE GXV3615 only or WIFI GXV3615W only The GXV3615 Series ensures ease of use integration and deployment with a multilingual graphical user interface The GXV3615 Series can be quickly installed and connected to your network and accessed from anywhere over the internet Grandstream s flexible video management software enables users to monitor multiple environments in one easy to use appli
5. device when using GS_Search to search all the Firmware 0 4 8 Page 13 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series Grandstream network cameras or digit video cameras in the same subnet GXV3615 Series Video amp Audio Page On Screen Display OSD Settings OSD Time Text The time stamp On Screen Display OSD and channel name displayed onthe gp Text COM screen OSD Position top Le OSD Transparency 10 D OSD Color White Display Time Ni Display Text EI Video Settings Preferred Video Codec The GXV3615 supports the H 264 video codec Resolution The higher the resolution is the better the video quality is and higher bandwidth is required LOW See gt High Resolution QCIF CIF QCIF D1 Bit Rate The number of bits that are Video Settings conveyed or processed per unit of time Preferred Video Codec H264 Maximum Frame Rate The video frame rate is adjustable based on network conditions Increasing the frame rate will Bit Rate 1024 kbps increase the amount of data significantly Resolution D1 704 460 DN l i Maximum Frame Rate 30 fps therefore consuming more bandwidth Video T will be impaired due to packet loss when Bit Rate Control CBR O VBR there is insufficient bandwidth I frame Interval 30 Frame 1 100 Bit Rate Control Variable Bit rate VBR and Constant Bit Rate CBR Variable Bit Rate f VBR is selected the codec varies the amount o
6. directory 15 Record Records the video and saves it to C GS_Record default directory 16 Sound Off On Toggles the sound On or Off 17 Talk Establishes two way audio 18 Playback Replays the saved video 19 Config Configures the Save Location for captured images and recorded videos GXV3615 Series System Page This page allows you to configure the system settings on GXV3615 Current System Time displays the Gut deeg current date and time 24h clock Date Time set the System Time Update via NTP Server Set the System Time the camera will obtain Time Zone GMT Dublin Lisbon London Reykjavik the time from an NTP gt Update via NTP Serer server Specify the NTP server s IP address or host name And you can select your time zone from the drop down list or define your own time zone setting NOTE lf using a host name for the NTP server a DNS server must be configured under Basic Settings gt Networking D Synchronize with Local Computer 5 Set the Time Manually ga Keep Current Date and Time Synchronize with Local Computer sets the time from the clock on your computer Set the Time Manually this option allows you to manually set the time and date OSD Date Format set the format of date OSD Date Format on OSD OSD Date Format YYYY MM DD Device Name Setting This Device Name Setting field lets you configure the name Device Name of the GXV3615 which helps GSurf and GS_ NVR to indentify the
7. proper ventilation Do not attempt to open disassemble or modify the device A few parts e g electrolytic capacitor of the equipment shall be replaced regularly according to their average life time The average life time varies from the differences between operating environments and usage history Regular maintenance checks are recommended for all users Please contact your dealer for more details Firmware 0 4 8 Page 2 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series Contents IVS ING ee 4 EE 5 ee EE 5 REY DOT Se E 5 CDQ 6 lope en ar tc enn eee nee eer ere ere re en er 6 CY SOU Sete ss AC Ne aaa secs aust ese seneaea asm osadensssaanesadensseaanosenenen nano senenestameantee 6 GXV3615 Series Sample Connection Diagram ccccceccccsecccseeeneeeceeeeeeeeeeeeeeeseeeseeeeaeeeeeneeeeneees 6 GXV3615 Series Key Features 20 0 ccc ccecc ence cence ence ence eee e en ee eee ee cece esa EEG GHEE A EEE GH EEG EE EEE EE ESHER EEE ES 6 GACY 361 ems Sec AO ee 8 Minimum Recommended System Reouement 9 EE EE 9 Configuring the GXV3615 Series via Web Browser 10 Access GXV 3615 Series Web Configuration Men 10 Connect Ine Cimer tO DHC E 10 Connect to the ame Using State ee l1 GXYV 3615 Senes Home Wed EE 12 GY SOT Series EE 13 GXV3615 Series Video amp Audio Page 20 eccceccccecccceeecceneeaeeeeneeeeseeeeseeeeseeeeeeeeeeeeeaeneeaeeseseneeaenes 14 GXV3615 Series Networking Page 15 GXV3615W Wifi Page
8. to or different from the SIP User ID Authenticate Password The SIP service subscriber s account een Se password for the GXV to register to the SIP server of the ITSP STUN Server lf the device is behind a router a STUN server is needed to help penetrate the NAT Stream To choose between Primary and Secondary stream Preferred Vocoder To choose different Vocoder type Registration Expiration This parameter allows users to specify the time frequency in minutes in which the GXV refreshes its registration with the specified registrar The default interval is 60 minutes Local SIP Port This parameter defines the local SIP port used to listen and transmit The default value is 5060 Local RTP Port This parameter defines the local RTP RTCP port pair that is used to listen and transmit The default value is 5004 Click Save to save all the changes You need to restart the device to apply all changes Preferred Vocoder PCMU Register Expiration Second 3600 local SIP Port 5060 Configure Phone List To make sure the GXV3615 can make phone calls to the number you preferred when alarm is triggered You need to add number to the phone list Steps to add phone number From the GXV3615 home page click Basic Settings gt SIP 2 Go to Phone List Tab 3 Enter the Phone number and name click Add a Number to save all the changes 4 Numbers added to the system will be listed in this page
9. 1 SSES E primary DNS Server 2 secondary These Default Gateway 192 168 40 1 fields are set to zero by default Static IP Firmware 0 4 8 Page I5 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series addresses are recommended for the GXV3615 DNS Configuration a DNS Configuration There are two methods of DNS Obtain DNS Server Address Automatically configuration on the GXV3615 1 The GXV3615 can obtain the DNS server automatically 2 Users can configure their own Secondary DNS Server 0000 preferred DNS server Use the Following DNS Server Address Primary DNS Server 0 0 0 0 HTTP Port HTTP The GXV3615 supports user configured http ports If the HTTP port is changed the port number is needed to access the web GUI for instance http 192 168 1 168 8080 HTTP Port DUDU NOTE lf the HTTP Port is 80 when you add this device to GSurf or GS_NVR the RTSP port is 554 If the HTTP Port is changed when you add this device to GSurf or GG NVR please make sure the RTSP port number equals HTTP Port plus 2000 GXV3615W Wifi Page This page is only available for GXV3615W Wifi Basics Enable Wifi d Enable Wifi Checked to enable Wifi SSID SSID Click on Scan to view available network Choose a network and Click on Scan Select to confirm Select Delete Security Mode Choose associated Wifi Security Security mode security Mode NONE EN GXV3615 Series DDNS Page
10. 64 decoder from hitp sourceforge net projects ffdshow tryout and install it 11 Alarm Triggered Events do not work in GSurf Please double check the Alarm Action on your GXV3501 3504 3601 Login to the web GUI of the GXV3501 3504 3601 go to the Motion Detection or Alarm Events page and make sure option Upload to Alarm Center is checked 12 It is recommended that you save your video files in different directories when using GSurf and GS_NVR GSurf and GS_NVR are different programs that have the ability to delete recorded video files It is better to save video files in different directories when using GSurf and GS_NVR in the event that they automatically delete files that you might want to keep 13 How can l use a cell phone to watch the GXV3501 3504 3601 3615 video stream Firmware 0 4 8 Page 26 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series You must set the video resolution to QCIF to watch the GXV3501 3504 3601 video stream from a cell phone Make sure to set the bit rate to 64kbps to ensure the best video quality 14 Why doesn t the IP address of the device reset when I click the Restore button on the Maintenance page The GXV3501 3504 3601 could be installed in areas that are not easy to access For example it could be installed on the roof of a building or the ceiling of an office This makes it difficult to reinstall the device therefore the Restore function will not clear the
11. GH Innovative IP Voice amp Video Grandstream Networks Inc GXV3615 Series User Manual GXV3615 IP Camera Series Safety Instructions These instructions are intended to assist users with the operation of the GXV3615 and also to instruct on how to avoid dangerous situations or damage to the device Warnings Serious injury or death may be caused if any of the warnings below are neglected Cautions Injury or damage to the equipment may occur if any of the following caution messages are neglected A A Warnings Follow these safeguards to prevent Cautions Follow these precautions to serious injury or death prevent potential injury or material damage A Warnings Input voltage should meet both the SELV Safety Extra Low Voltage and the Limited Power Source with DC 12V according to the IEC60950 1 standard Please refer to the technical specifications for more details Do not use a third party power adapter or power cord When the device is installed on the wall or ceiling make sure that it is firmly attached Notice Make sure that the power supply voltage is correct before using the camera Do not drop the device or expose it to physical shock Do not expose the device to temperatures outside the range of 10 C to 60 C when the device is in operation Do not expose the device to damp wet conditions or high electromagnetism radiation To avoid heat accumulation make sure that your operating environment has
12. IP address Press the RESET button on the device for at least 6 seconds until you hear a beep to perform a factory reset of all parameters including the IP address 15 Why can t the live video stream be viewed using a mobile phone or GSurf after changing the HTTP Port of the device Make sure that the RTSP port of the device is set to 2000 plus the HI TP Port number For example if the HTTP port is 88 then the RISP port of the device that you configured on GSurf mobile phone should be 2088 16 Some notes on using SD cards USB drives 1 The GXV3501 3504 3601 only supports FAT32 formatted USB drives 2 The GXV3501 3504 3601 support SD and SDHC 3 It takes 10 15 seconds to read SDHC and USB drives with large memory capacities Please wait 15 seconds to unplug the SD USB drive after you plug them into the device 4 If there are many files ie 1800 or more image batch files on the SD USB drive it can take up to 5 minutes to read them Please do not refresh the web interface at this time as the GXV3501 3504 will restart reading the SD USB drive Grandstream is currently working on a fix for this issue 5 Why is there a black flashing bar at the bottom of the video feed This can occur if the GXV3501 3504 does not recognize the standard of the connected camera If you experience this issue please restart the GXV3501 3504 The GXV3501 3504 will detect the standard of the connected camera and use it when the GXV3501 3504 boot
13. List properly Register GXV3615 to a SIP Server 1 From the GXV3615 home page click Basic Settings gt SIP 2 Goto SIP Settings Tab General Phone Settings 3 General Phone Settings Registered Offline Registered The field shows the registration Unregister On Reboot E status of the account with the SIP server Unregister On Reboot ff it s checked the SIP user s registration information will be cleared from the server when the phone reboots 4 Enter the required information Account Name The field configures the SIP account name SIP Server The SIP Server s IP address or Domain name provided by your service provider Outbound Proxy The IP address or Domain name of the Outbound Proxy Media Gateway or Session Border Controller Used for firewall or NAT penetration in different network environments lf the system detects asymmetric NAT STUN will not work ONLY outbound proxies can provide a solution for asymmetric NAT Firmware 0 4 8 Page 7 of 28 Grandstream Networks Inc 11 29 10 5 GXV3615 IP Camera Series SIP User ID User account SIP Settings information provided by your service provider ITSP this is either an Outbound Proxy actual phone number or is formatted userim SIP Server like on e Authenticate ID Authenticate ID The SIP service Authenticate Password subscriber s Authenticate ID used STUN Serer Stream Secondary EN for authentication It can be identical
14. add on by following the instructions in IE 9 You will see the home page Firmware 0 4 8 Page I of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series GXV3615 Series Home Web Page Grandstream GXV3615 CONFIGURATION 12 MENU GA bah KK 13 14 1516 1718 19 Figure1 Home web page of GXV3615 Items on GXV3615 Home Page 1 NOQAQ 8 9 10 11 12 13 Motion Detection Alarm Event Language Control Console ZOOM FOCUS Default SPEED BRIGHTNESS CONTRAST SATURATION View Size Play Firmware 1 0 4 8 Grandstream Networks Inc lf the motion detection alarm is triggered the indicator will flash red Click on the indicator to turn off the alarm lf an alarm event is triggered the indicator will flash red Click on the indicator to turn off the alarm Allow to switch between English and Chinese PTZ Console controller PTZ device needs to be connected NOTE GXV3615 does not support zoom Adjusts the focus of images Click this option to reset the video brightness contrast and saturation to their factory default configuration Adjusts the rotation speed of the console Adjusts the image brightness Adjusts the image contrast Adjusts the image saturation Resize the image to fit into the window panel in the home scream Plays Stops the video Page 2 of 28 11 29 10 GXV3615 IP Camera Series 14 Capture Captures the image displayed and saves it to CG Capture default
15. ame IP HTTP Port 1 IPCAMERA 3601LL 172 18 28 192 80 Start Internet Explorer on your computer Enter device IP in the address bar of the browser Enter the administrator user name and password to access the Web Configuration Interface The default user name and password are both set to admin IE will indicate that This website wants to install the following add on GS ViewerX cab from Grandstream Networks Inc Install this add on by following the instructions in IE 10 You will see the home page Firmware 0 4 8 Page 10 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series Connect to the Camera using Static IP lf the camera does not get response from DHCP server after 3 minutes it can be accessed by the default IP 192 168 1 168 1 Connect your PC to the same network as the GXV3615 2 Configure the IP address of your PC to 192 168 1 XXX 1 lt XXX lt 255 and configure the subnet mask to 255 255 255 0 3 Make sure that the device is turned on and connected to the network 4 Start Internet Explorer on your computer 5 Enter 192 168 1 168 in the address bar of the browser 6 Enter the administrator user name and password to access the Web Configuration Interface 7 The default user name and password are both set to admin 8 IE will indicate that This website wants to install the following add on GS ViewerX cab from Grandstream Networks Inc Install this
16. arger the value is the higher the sensitivity Button to save sensitivity only 5 Click Save to save the settings To Remove a Monitored Area 1 Inthe Select a Region dropdown list select the region you would like to remove 2 Click Remove 3 Click Save to save the changes Alarm Action E Record Video From Pre Alarm 0 seconds to After Alarm 10 seconds Configure Motion Detection amp Alarm Actions An alarm action is what the GXV3615 is going to do when an alarm is triggered during the defined time period the time schedule The GXV3615 allows Voice Alarm to SIP Phone Alarm Output E E W Upload to Alarm Center F Email JPEG and Store it to USB card or SD drive Firmware 1 0 4 8 Page 23 of 28 Grandstream Networks Inc 1 29 10 Monitored region Syslog Server The IP address or URL of System log server Syslog Level Select the device to report the log level Default is None The level is one of Debug Info Warning or Firmware 0 4 8 Grandstream Networks Inc 11 29 10 multiple alarm actions Configure Motion Detection Time Schedule This section allows you to configure the time during which the GXV3615 will monitor the motion detection The GXV3615 not only can monitor your settings but also can take actions when the alarm is triggered Dropdown list for date Motion Metection Time Schedule Date Start Time 00 00 Monday 00 00 Tuesday 00 00 Thursday 00 00 GXV3615 Series Sy
17. cation The intuitive web interface lets users easily access manage view and record live video streams from the device The GXV3615 Series is a powerful solution for small to medium sized offices homes and storage facilities looking to safeguard their valuables Firmware 0 4 8 Page 4 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series Package Contents Items in the package e GXV3615 GXV3615W IP Camera e 12V DC power Adapter e Mount Stand e Ethernet Cable e Quick installation guide MOUNTING Power ADAPTER STAND iio GE i z S SO es emm A i 9 ETHERNET CABLE MOUNTING SCREWS QUICKSTART GUIDE Product Overview GXV3615 series includes 2 models GXV3615 and GXV3615W GXV3615 Series Overview H e EEN GRANDSTREAM Firmware 0 4 8 Page 5 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series GXV3615 Series Front Panel a Speaker GXV3615 built in speaker Status Indicator Red when power up Green when ready Microph one GXV3615 built in micro ph one B Status Indicator GRANDSTREAM pene GXV3615 Series Back Panel NETWORK 10 100 Switch LAN port for ee connecting to Ethernet The indicator will be Lance Nl steady for connection and flashing for network activity DC 12V 12V DC power jack UL Certified W i RESET Press the Reset button for 6 seconds to Mounting Socket This is used for mount
18. ctory 2 Delete GSNetClient dll GS_Replay exe GSViewerX ocx hi_h264dec_ wall lik_ VoiceEngine_dll dil and GSViewerx inf from C WINDOWS system32 d Why can t I access the GXV3501 3504 3601 3615 web configuration interface Q 1 Is your internet service down A 1 Connect a PC to the internet to test the connection Q 2 Are the PC and the device in different subnets A 2 Check the subnet mask and default gateway of the device and PC Q 3 Is there aconflict with another IP address A3 Try to change the IP address of the device Q 4 Has the HTTP port been changed A 4 Contact the administrator of the device for more information 5 The GXV3501 3504 3601 3615 web configuration page is not displayed correctly in Internet Explorer 8 In IE8 Compatibility View might need to be enabled for the GXV3501 3504 3601 web configuration page to load properly To enable compatibility view open IE8 click Tools Compatibility View Setting and add the GXV3501 3504 3601 web configuration pages to the Compatibility View Firmware 0 4 8 Page 25 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series 6 Why does IE indicate to install Grandstream Video Viewer add on after a firmware upgrade The add on was properly installed before the firmware upgrade process New firmware will often upgrade the add on as well To watch the live video stream you must install the newest version of the add on 7 Howdo you watch seco
19. e file to make sure that FTP is properly configured Save est GXV3615 Series Motion Detection Page The GXV3615 supports Motion Detection To utilize this feature please follow the below steps 1 Setup the motion detection monitored area 2 Configure the motion detection time schedule 3 Configure alarm action properly Firmware 0 4 8 Page 22 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series Setup Motion Detection Monitored Area Enable Motion Detection lf this option is selected motion detection will be enabled If something somebody moves in the motion detection region an alarm will be triggered Show Motion Detection Regions If this option is selected the motion detection regions will be displayed on the screen with a white border H 8 INSTA NEE Mon 08 13 2009 1 Ee 20 ell bot Rea The white border for Motion Detection Regions NOTE f Upload to Alarm center is checked for Alarm Actions the white border will flash red when a motion detection alarm is triggered To Edit a Monitored Area 1 Inthe Select a Region dropdown list select Motion Detection Region Settings MESION Enable Motion Detection 2 Click Edit 3 Click on the video drag and draw you Show Motion Detection Regions preferred area 0 Select a Region d Set the Sensitivity Click the Save button to save the sensitivity 50 Sensitivity NOTE The Sensitivity value varies from 0 to 100 The l
20. f output data per time segment VBR produces a better quality to space ratio The bits available are used to enable more flexibly and encode sound or video data more accurately with fewer bits used in less demanding passages and more bits used in difficult to encode passages Constant Bit Rate If CBR is selected the codec s output data is constant regardless of the input data The output bit rate is defined in Bit rate CBR is useful for streaming multimedia content on limited capacity channels It is easier to calculate required bandwidth as well as the required storage space using CBR frame Interval While streaming video over a network compression technologies are used Firmware 0 4 8 Page 14 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series to show the incremental difference between each frame l frames are used to help keep the video looking normal When intervals are shorter the video quality is higher but uses more bandwidth NOTE The users might need to configure the Primary Stream and Secondary Stream properly Sometimes the user might like to watch the live video stream from the web GUlin low resolution mode while recording a copy via GSurf GS_NVR in high resolution due to the limitation of internet bandwidth In this case for example primary stream can be configured to have better resolution and then the users can use primary stream to record while watching secondary video streams Audio Sett
21. ing GXV3615 Mounting Socket Reset Power Mounting Socket GXV3615 Series Sample Connection Diagram CA R CAT e ES GXV3615 Series Key Features Firmware 0 4 8 Page 6 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series The table below lists the key features the GXV3615 Series Features Max Multi streaming rate for Preview and Recording Firmware 0 4 8 Grandstream Networks Inc GXV3615W GXV3615 1 4 CMOS 680H x 512V pixel resolution exceptionally low noise levels and low light sensitivity achieve superior resolution at CCD image quality 640x480 480x272 320x240 256x192 160x112 704x576 352x288 176x144 704x480 352x240 176x112 CP UDP IP RTP RTCP RTSP DHCP DDNS HTTP HTTPS SMTP FTP NTP Standard IEEE 802 3af Class 3 i N A aN yes Yes Voice amp Video over IP sss a 0428kg oan TT Humidity 10 90 RH non condensing Rete n cet tet ete De a a le le le ee a a a Output 12VDC 0 5A Input 100 240VAC 50 60Hz FOC CE C tick Page 7 of 28 11 29 10 GXV3615 IP Camera Series GXV3615 Lens Specification GXV3615 GXV3615W M12 114 4 5 mm 15 64 Size 14x12 91mm Diameter x Length 1 x Length Firmware 1 0 4 8 Page 8 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series Installation Guide Minimum Recommended System Requirement e Windows 2000 Server Professional Windows XP Wind
22. ings Preferred Audio Codec The GXV3615 Audio Settings Supports up to 3 different Vocoder types Preferred Audio Codec PCMA a law PCMA u law PCMU and G 726 PT E PERENE ER 22 kbps The audio can also be turned off by p switching the setting to Disabled Microphone Volume i Audio Compression Audio 10 Speaker Volume E compression is a form of data compression designed to reduce the size of audio files Usually the higher the audio compression is the better the audio quality is Microphone Volumne Adjust the volume of build in microphone Speaker Volumne Adjust the volume of build in speaker GXV3615 Series Networking Page Assign an IP to GXV3615 GXV3615 supports IP version 4 The IP address can set automatically via DHCP or a static IP address can be set manually To make GXV36 15work properly the user needs to set the DNS configuration properly For security purposes the user can also assign the GXV3615 an HTTP Port other than 80 IP Address Configuration The GXV3615 operates in two modes Dynamically Assigned via DHCP all the field values for the Static IP mode are not used The GXV3615 acquires its IP address from the E d Dynamically Assigned via DHCP first DHCP server it discovers on its LAN Statically Configured as configures all of Statically Configured as IP Address 192 166 40 191 the following fields IP address Subnet Mask Default Gateway IP address DNS Server
23. ndary video stream Login to the home page of the GXV3501 3504 3601 3615 web GUI click Play to watch the video stream To watch a secondary video stream right click on the video and select Secondary Stream on the pop up menu Try reinstalling the Grandstream Viewer add on for IE if you cannot see the video stream 8 Why is audio missing from the recorded video when an alarm is triggered Please double check whether the device has an audio input connected The GXV3504 has 4 audio input ports and one MIC IN port The GXV3501 has a MIC IN port for an audio input The GXV3601 has a built in microphone and one MIC IN port for audio inputs 9 What is DDNS Is it important for IP surveillance product to have DDNS support DDNS is an acronym for Dynamic Domain Name Service It is important to choose an IP network camera that has DDNS support for dynamic IP addresses Chances are that the network has a dynamic IP address which changes with every log on A DDNS service makes sure that the camera s IP address always matches up to the current server address DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed 10 Why is Windows Media Player unable to play the recorded videos files The GXV3501 38601 3504 all use the H 264 video codec Windows Media Player may lack the proper H 264 decoder to play the recorded video Please download the Microsoft FFDShow H 2
24. ows Vista e CPU Intel Pentium 4 or higher 2 GHz e RAM 1 GB 4 GB recommended for larger systems e Support for DirectX 8 0 and above Connect your GXV3615 Series Using the Power adapter as power supply e Connect an RJ 45 cable to the NETWORK port of the GXV3615 e Connect the other end of the RJ 45 cable to your network or PC e Connect the power supply to the DC 12V power jack on the back of the GXV3615 Using PoE as power supply Not applicable on GXV3615W e Connect an RJ 45 to the NETWORK port of GXV3615 NOTE f you are going to connect the device to a hub switch router please use a straight through cable Across over cable should be used if you are going to connect the device directly to a PC Firmware 0 4 8 Page 9 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series Configuring the GXV3615 Series via Web Browser The GXV3615 s embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow you to configure your IP camera through Microsoft Internet Explorer Access GXV3615 Series Web Configuration Menu Connect the Camera to DHCP server 1 Navigate your browser to http www grandstream com support gxv_series_ surveillance general resources gs search zip Run the Grandstream GS_ Search tool that you just downloaded Click on button in order to begin device detection The detected devices will appear in the Output field A GS_Search Index Model Device N
25. s up To avoid this make sure to connect analog cameras before booting up the GXV3501 3504 6 Port forwarding Two ports must be forwarded on your router to watch video from a GXV3501 3504 3601 3611 3615 that is located on a private network from a PC in a public network The web port HTTP and the RTSP port Please make note that the RTSP port number changes according to the web port If the web port is 80 then the RTSP port is 554 If the web port is not 80 then the RTSP port equals the web port 2000 For example if the web port is 88 then the RTSP port will be 2088 Firmware 0 4 8 Page 27 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series 7 Tested PC display adapters Works normall SiS Mirage3 Graphics Works normall when playing videos Intel R G45 G43 Express Chipset Works normall Mobile Intel 945GM Express Chipset Famil Mobile intel 915GM GMS 910GML Express Chipset Works normally Famil Intel G45 G43 Express Chips et Works normall ATI Technologies RAGE XL PCI This display adapter cannot display videos Firmware 0 4 8 Page 28 of 28 Grandstream Networks Inc 11 29 10
26. stem Log Syslog Level Syslog Server GXV3615 IP Camera Series Available time schedules End Time 23 59 23 59 E 23 59 E 23 59 E E Check All This page is used to set up the system log server path and system log level Once they are correctly configured the device will send out system log messages to the system log server which will help perform troubles hooting SystemLog Settings Warming Error Page 24 of 28 GXV3615 IP Camera Series IP VIDEO SURVEILLANCE FAQ 1 What is the default IP address of GXV360 1 3501 3504 Prior to firmware version 1 0 3 9 the IP address of GXV3501 3504 3601 3611 is 192 168 1 168 at the factory default settings You can perform a factory reset by pressing the RESET button on the device for 7 seconds Starting from firmware version 1 0 3 9 the default IP configuration is DHCP 2 Why can I not view the live video stream in Microsoft Internet Explorer Please check whether the IE add on is installed correctly Once you log into the GXV3501 3504 3601 3615 s web interface Internet Explorer will indicate that This website wants to install to following add on GSViewer cab from Grandstream Networks Inc Please install this add on when prompted by IE 3 How do you manually uninstall the Grandstream video viewer add on for IE Please follow these steps to uninstall the add on 1 Delete the GSViewerX Control from C WINDOWS Downloaded Program Files dire
27. t the alarm email s To E Mail Address The email addresses that the alarm email s will be sent to You can have up to 3 emails configured User Name Password The user name and password required to log into your SMTP server for example 123 gmail com 123 SSL Checked if the SMTP server requires a secure connection Test Email Account Settings Click the Test button to send atest email from the From E Mail to the To E Mailto make sure that SMTP is configured properly If the receiver can get the test email then the SMTP settings are ready to go GXV3615 Series FTP Page The FTP server is used to store video files if you configure the GXV3615 to record video and upload it to the FTP server when an alarm event or motion detection Is triggered FTP Settings Enable FTP The default setting is No if you want the GXV3615 to upload the recorded video to the FTP server when an alarm is triggered set this field to Yes FTP Server The IP address or hostname FIP Settings of the SMTP server ie ftp myserver com Enable FTP FTP Server Port The port that your FTP ae server is using User Name Password The user name FTF Serer Port a and password required to log into your User Name FTP server Password Path The directory in the FTP server where recorded video will be uploaded Path Test FTP Account Setti ngs Click the Valid DNS server is required for hostname Test button to upload a sampl
28. tml 2 Unzip the firmware package and copy the files to the firmware upgrade server directory Upgrades are supported via TFTP HTTP and HTTPS 3 Log into the Maintenance page of the GXV3615 Select the server type from the dropdown list under the Upgrade Via field Enter your server s root directory in the Firmware Server Path field 4 Reboot the GXV3615 to begin the firmware upgrade process SMTP Server Settings a Enable SMTP Ed GXV3615 Series SMTP Page 8 SMTP Server l SMTP Server Port 465 The SMTP server is used to send out emails when i i i f From E Mail address XxX gmail com an alarm event or motion detection is triggered To E Mail address 1 YYY amail com The SMTP settings must be configured to make sure 7 000s as To E Mail address 2 77 qgmail com the alarm email is sent out properly To E Mail address 3 SMTP Server Settings User Name XXX agmail cam Enable SMTP Checked to enable SMTP Password SMTP Server The IP or hostname of the SMTP SS H server for example smtp gmail com 1 Required Fields SMTP Server Port The port of the SMTP server Valid DNS server is required for hostname The GXV3615 supports port 25 and SSL port 465 f LE n Firmware 0 4 8 Page 21 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series which is for SMTP with an encrypted connection From E Mail Address The email address that sends ou
29. usly you will not be able to change any settings GXV3615 Series Maintenance Page Server Maintenance Restart Click this button to restart the GXV3615 Restart the device Restart the device Restore Click this button to perform a Restore the device partial factory reset The IP address will Reset settings except IP address to factory default not be cleared Firmware 0 4 8 Page 20 of 28 Grandstream Networks Inc 11 29 10 GXV3615 IP Camera Series Firmware Upgrade and Provisioning Items Upgrade via This field lets you choose the firmware upgrade method The GXV3615 supports oe HTTP e HTTP HTTPS and TFTP Firmware Server Path 192 168 1254 Firmware Server Path The IP address or domain name of the firmware server the location of the firmware files Automatic Upgrade Interval Enter the frequency in minutes in which the HT TP HT TPS TFTP server will be checked for new firmware upgrades or configuration changes Automatic Upgrade The default setting is No Choose Yes to enable automatic HT TP HTTPS TFTP upgrade and provisioning When set to No the IP Camera will only perform a HIT TP HTTPS TFTP upgrade and perform a configuration check once during the boot process Firmware Upgrade and Provisioning Automatic Upgrade Interval Minutes 10080 K Automatic Upgrade Performing a firmware upgrade 1 Download the firmware package from http Wwww grandstream com firmware h
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