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Grandstream Networks GXP1400 2lines LCD Wired handset Black

1. sn returns all the records which do not have the sn field starting with the entered prefix amp cn telephoneNumbers returns all the records with the cn field starting with the entered prefix and telephoneNumber field set Selects the protocol version for the phone to send the bind requests The FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 66 of 76 LDAP Name Attributes LDAP Number Attributes LDAP Display Name Max Hits Search Timeout Sort Results LDAP Lookup Lookup Display Name User Phonebook Key for LDAP Search NAT SETTINGS Gosia default setting is Version 3 Specify the name attributes of each record which are returned in the LDAP search result This field allows the users to configure multiple space separated name attributes Example gn cn sn description Specifies the number attributes of each record which are returned in the LDAP search result This field allows the users to configure multiple space separated number attributes Example telephoneNumber telephoneNumber Mobile Configures the entry information to be shown on phone s LCD Up to 3 fields can be displayed Example cn Gen Y telephoneNumber Specifies the maximum number of results to be returned by the LDAP server If set to 0 server will return all search results The default setting is 50 Specifies the interval in seconds for the server to process the reques
2. If set to Yes when XML phonebook is downloaded the entries added manually will be automatically removed The default setting is Yes Click on Download to download the XML phonebook file to local PC Click on Upload to upload local XML phonebook file to the phone Phonebook gt LDAP Server Address Port Base User Name Password LDAP Number Filter LDAP Name Filter LDAP Version Configures the IP address or DNS name of the LDAP server Configures the LDAP server port Configures the LDAP search base This is the location in the directory where the search is requested to begin Example dc grandstream dc com ou Boston dc grandstream dc com Configures the bind Username for querying LDAP servers Some LDAP servers allow anonymous binds in which case the setting can be left blank Configures the bind Password for querying LDAP servers The field can be left blank if the LDAP server allows anonymous binds Configures the filter used for number lookups Examples telephoneNumber Mobile returns all records which has the telephoneNumber or Mobile field starting with the entered prefix amp telephoneNumber cn returns all the records with the telephoneNumber field starting with the entered prefix and cn field set Configures the filter used for name lookups Examples cn sn returns all records which has the cn or sn field starting with the entered prefix
3. To access the Web GUI Connect the computer to the same network as the phone 2 Make sure the phone is turned on and shows its IP address You may check the IP address on the LCD or go to MENU gt Status 3 Open a Web browser on your computer 4 Enter the phone s IP address in the address bar of the browser 5 Enter the administrator s login and password to access the Web Configuration Menu Note The computer has to be connected to the same sub network as the phone This can be easily done by connecting the computer to the same hub or switch as the phone connected to In absence of a hub switch or free ports on the hub switch please connect the computer directly to the PC port on the back of the phone If the phone is properly connected to a working Internet connection the IP address of the phone will display in MENU gt Status This address has the format xxx xxx xxx xxx where xxx stands for a number from 0 255 Users will need this number to access the Web GUI For example if the phone has IP address 192 168 40 154 please enter http 192 168 40 154 in the address bar of the browser The default administrator password is set to admin The default end user password is set to 123 When changing any settings always SUBMIT them by pressing the Save or Save and Apply button on the bottom of the page If the change is saved only but not applied after making all the changes click on the APPLY button on top of t
4. Call Forward feature enabled MUTE Status OFF The active call is not muted FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 24 of 76 rm Innovative IP Voice amp Video ON The active call is muted SRTP Status OFF SRTP is not used ON SRTP is used GETTING FAMILAR WITH THE KEYPAD The following table describes the buttons used on the GXP2120 GXP2110 GXP2100 GXP14xx keypad Table 9 KEYPAD DEFINITIONS GXP2120 GXP2110 GXP2100 GXP1450 GXP140x Open or switch line LINE KEYS LINE KEYS LINE 1 LINE 2 resume the call on hold Place active call on hold HOLD HOLD HOLD or resume the call on hold Send out the number or SEND SE Transfer an active call to TRANSFER TRANSFER TRANSFER another number Establish conference call CONF CONF CONF h with other parties During an active call MUTE 4 4 press to mute or unmute HEADSET Headset When the phone is in idle DND 4 ai press to enable disable DND feature Paging Intercom the INTERCOM N A N A configured Intercom User ID FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 25 of 76 Gosia Innovative e Press the 4 navigation keys to move up down left right e Press the round button in the center for NAVIGATION KEYS MENU MENU ENTER OK PHONEBOOK N A Phonebook Contacts Volume For GXP2100 GXP14xx only For GXP2120 GXP2110 press UP or DOWN button to adjust the
5. Defines the local SIP port used to listen and transmit The default value is 5060 for Account 1 5062 for Account 2 5064 for Account 3 5066 for Account 4 5068 for Account 5 5070 for Account 6 Specifies the interval to retry registration if the process is failed The default value is 20 seconds SIP T1 Timeout The default setting is 0 5 seconds SIP T2 Interval The default setting is 4 seconds Determines the network protocol used for the SIP transport Users can choose from TCP UDP and TLS Specifies if sip or sips will be used when TLS TCP is selected for SIP Transport The default setting is sips Defines whether the actual ephemeral port in contact with TCP TLS will be used or not This is used when TLS TCP is selected for SIP Transfer The default setting is No Configures to remove outbound proxy from route This is used for the SIP Extension to notify the SIP server that the device is behind a NAT Firewall Defines whether SIP Instance ID is supported or not The default setting is Yes When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically The phone supports synchronized and non synchronized MWI The default setting is No When set to Yes a SUBSCRIBE for Registration will be sent out periodically The default setting is No The use of the PRACK Provisional Acknowledgment method enables reliability to SIP provisional responses 1xx series This is very importa
6. info priority FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 51 of 76 E sen innovative IP Voice amp Video Selects the distinctive ring tone for the matching rule When the incoming caller ID or Alert Info matches the rule the phone will ring with the selected ring Defines the timeout in seconds for the rings on no answer The default setting Ring Timeout is 60 seconds If set to Yes the From header in outgoing INVITE messages will be set to Send Anonymous anonymous essentially blocking the Caller ID to be displayed Anonymous Call 8 If set to Yes anonymous calls will be rejected The default setting is No Rejection If set to Yes the phone will automatically turn on the speaker phone to answer incoming calls after a short reminding beep Auto Answer If set to Yes the phone will automatically turn on the speaker phone to Allow Auto Answer b g answer incoming calls after a short reminding beep based on the SIP info Call Info header sent from the server proxy The default setting is No Refer To Use Target If set to Yes the Refer To header uses the transferred target s Contact Contact header information for attended transfer The default setting is No Transfer on Conference Defines whether or not the call is transferred to the other party if the initiator of Hangup the conference hangs up The default setting is No Defines the timeout in seco
7. e yyyy mm dd 2012 07 02 e mm dd yyyy 07 02 2012 e dd mm yyyy 02 07 2012 e dddd MMMM dd Friday October 12 e MMMM dd dddd October 12 Friday Configures the time display in 12 hour or 24 hour format on the LCD The default setting is in 12 hour format Settings gt Web Service Enable Weather Update City Code Update Interval Degree Unit Enable Stock Update Stock Code Enable Currency Update Currency Code Configures to enable or disable weather update on the phone The default setting is Yes If set to No the weather information screen will not show Configures weather city code for the phone to look up the weather information The default setting is Automatic and the weather information will be obtained based on the IP location of the phone if available Otherwise specify the self defined city code For example USCA0638 is the city code for Los Angeles CA United States Specifies the weather update interval in minutes The default value is 15 minutes Specifies the degree unit for the weather information to display on the phone Configures to enable or disable stock update on the phone The default setting is Yes If set to No the stock information screen will not show Note This option is not applicable to GXP14xx Configures stock code for the phone to look up and display the stock information Note This option is not applicable to GXP14xx Configures to enable or disable cur
8. Edit contact available lines from the phone Figure 4 Web GUI Phonebook gt Contacts FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 70 of 76 ndstream Innovative IP Voice amp Video Click to Dial Account First Available Dial Number 1088 Figure 5 Click to Dial SAVING THE CONFIGURATION CHANGES After users makes changes to the configuration press the Save button will save but not apply the changes until the Apply button on the top of web GUI page is clicked Or users could directly press Save and Apply button We recommend rebooting or powering cycle the phone after applying all the changes REBOOTING FROM REMOTE LOCATIONS Press the Reboot button on the top right corner of the web GUI page to reboot the phone remotely The web browser will then display a reboot message Wait for about 1 minute to log in again FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 71 of 76 Des innovative IP Voice amp Video UPGRADING AND PROVISIONING The GXP2120 GXP2110 GXP2100 GXP1 4xx can be upgraded via TFTP HTTP HTTPS by configuring the URL IP Address for the TFTP HTTP HTTPS server and selecting a download method Configure a valid URL for TFTP or HTTP HTTPS the server name can be FQDN or IP address Examples of valid URLs firmware grandstream com fw ipvideotalk com gs There are two ways to setup a software upgrade server The LCD
9. Keypad Menu or the Web Configuration Interface UPGRADE VIA KEYPAD MENU Follow the steps below to configure the upgrade server path via phone s keypad menu e Press MENU button and navigate using Up Down arrow to select Config e Inthe Config options select Upgrade e Enter the firmware server path and select upgrade method The server path could be in IP address format or FQDN format e Press the OK softkey A reboot message window will be prompt e Reboot the phone to have the change take effect When upgrading starts the screen will show upgrading progress When done you will see the phone restarts again Please do not interrupt or power cycle the phone when the upgrading process is on UPGRAGE VIA WEB GUI Open a web browser on PC and enter the IP address of the phone Then login with the administrator username and password Go to Maintenance gt Upgrade and Provisioning page enter the IP address or the FQDN for the upgrade server in Firmware Server Path field and choose to upgrade via TFTP or HTTP HTTPS Update the change by clicking the Save and Apply button Then Reboot or power cycle the phone to update the new firmware When upgrading starts the screen will show upgrading progress When done you will see the phone FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 72 of 76 E sen innovative IP Voice amp Video restart again Please do not interrupt or power cycle the phone when th
10. PPPoE Service Name Enter the IP address when static IP is used Enter the Subnet Mask when static IP is used for IPv4 Enter the Default Gateway when static IP is used for IPv4 Enter the DNS Server 1 when static IP is used for IPv4 Enter the DNS Server 2 when static IP is used for IPv4 Enter the Preferred DNS Server for IPv4 Allows users to configure the appropriate network settings on the phone to obtain IPv6 address Users could select Auto configured or Statically configured for the IPv6 address type Enter the static IPv6 address when Full Static is used in Statically configured IPv6 address type Enter the IPv6 prefix length when Full Static is used in Statically configured IPv6 address type Enter the IPv6 Prefix 64 bits when Prefix Static is used in Statically configured IPv6 address type FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 61 of 76 DNS Server 1 DNS Server 2 Preferred DNS server rm innovative IP Voice amp Video Enter the DNS Server 1 for IPv6 Enter the DNS Server 2 for IPv6 Enter the Preferred DNS Server for IPv6 Network gt Advanced Settings 802 1X mode 802 1X Identity MD5 Password 802 1X CA Certificate 802 1X Client Certificate HTTP Proxy HTTPS Proxy Layer 3 QoS Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value PC Port Mode Allows the user to enable disable 802 1X mode on the phone The default value is
11. RIGHT Answered Calls The MENU options are listed in the following table Table 11 CONFIGURATION MENU Call History Displays call logs for answered calls dialed calls missed calls transferred calls and forwarded calls Status Displays network status account registration status software version number MAC address hardware version number P N number e Network status Press to enter the sub menu for IP setting information DHCP Static IP PPPoE IPv4 address IPv6 address MAC address Subnet Mask Gateway and DNS server FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 38 of 76 Phone Book LDAP Directory Instant Messages Direct IP Call Preference Gosia Innovative Displays phonebook Users could add edit search and delete contacts groups here or download phonebook XML to the phone Searches LDAP directory and configures LDAP options Displays received instant messages Makes direct IP call Preference sub menu includes the following options Do Not Disturb Enables disables Do Not Disturb on the phone Forward Call Configures call forward feature on selected account forward type and number Ring Tone Configures different ring tones for incoming call Ring Volume Adjusts ring volume by pressing left right arrow key LCD Contrast Adjusts LCD contrast by pressing left right arrow key LCD Brightness Not applicable to GXP140x Adjusts LCD brightness by pressing lef
12. SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV NAPTR DHCP PPPoE TELNET TFTP NTP STUN SIMPLE TR 069 802 1X LLDP LLDP MED LDAP IPv6 TLS SRTP SIP PUBLISH method RFC3903 SIP Presence Package RFC3856 3863 for use of MPKSs SIP Dialog Package RFC4235 SIP Message method RFC3428 Note MPKs are not applicable to GXP14xx Dual switched 10 100Mbps port Integrated PoE for GXP2120 GXP2110 GXP2100 GXP1450 GXP1405 FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 11 of 76 Graphic Display Feature Keys Voice Codec Telephony Features Gate LCD size and backlight GXP2120 GXP2110 GXP2100 GXP1450 GXP140x 320x160 pixel 240x120 pixel 180x90 pixel 180x60 pixel 128x40 pixel Backlight Backlight Backlight Backlight No Backlight Feature key comparison ees EIERE ER ER SE De ves ves ves ves se he e le es e HEADSET Yes Yes Yes Yes Yes Note GXP14xx uses the same key for DND MUTE by default When the phone is in idle the key will be used as DND When the phone is in talking status the key will be used as MUTE Support for G723 1 G729A B G 711u a G 726 32 G 722 wide band iLBC in band and out of band DTMF in audio RFC2833 SIP INFO Hold transfer forward up to 5 way conference for GXP2120 GXP2110 GXP2100 up to 3 way conference for GXP14xx call park pickup shared call appearance SCA bridged line a
13. Split softkey will show If the second call is not established yet ringing pressing Split will hang up the second call If the second call is established answered pressing Split will resume the second call and keep the first call on hold e To transfer calls across SIP domains SIP service providers must support transfer across SIP domains 5 WAY CONFERENCING 3 WAY CONFERENCING GXP2120 GXP2110 GXP2100 can host up to 5 way conference call with other parties PCMU PCMA FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 32 of 76 E sen innovative IP Voice amp Video GXP14xx can host 3 way conference call with other 2 parties PCMU PCMA e Initiate a conference call V V V V V Establish calls with 2 or more parties respectively While 1 call is active the other call will be put on hold with its LINE key blinking in green Press CONF key Press the desired LINE key on hold the conference will be established Repeat the previous 2 steps for all the other parties on hold to join the conference e Cancel Conference gt gt If after pressing the CONF key the user decides not to conference press Cancel softkey or the current active LINE key LED in solid green This will resume the 2 way conversation with the current line e Split and Re conference gt During the conference press HOLD key The conference call will be split and the calls will be put on hold separately wit
14. cfg xml file The configuration file name should be in lower case letters For more details on XML provisioning please refer to http www grandstream com general gs provisioning guide public pdf FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 74 of 76 E sen innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTINGS Warning Restoring the Factory Default Settings will delete all configuration information on the phone Please backup or print all the settings before you restore to the factory default settings Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider Please follow the instructions below to reset the phone e Press MENU button to bring up the keypad configuration menu e Select Config and enter e Select Factory Reset e A warning window will pop out to make sure a reset is requested and confirmed e Press the OK softkey to confirm and the phone will reboot To cancel the Reset press Cancel softkey instead FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 75 of 76 N innovative IP Voice amp Video EXPERIENCING THE GXP2120 GXP2110 GXP2100 GXP14xx Please visit our website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to browse our product rela
15. default it s disabled and the dialing icon in web GUI is in 4 grey hee When clicking on the icon on the top menu of the Web GUI a new dialing window will show for you to enter the number Once Dial is clicked the phone will go off hook and dial out the number from selected FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 69 of 76 N Innovative IP Voice amp Video account Please see Figure 4 and Figure 5 in the following pages for more details Additionally users could directly send the command for the phone to dial out by specifying the following URL in PC s web browser or in the field as required in other call modules hitp ip_address cgi bin api make_call phonenumber 1234 amp account 0 amp password admin In the above link replace the fields with e ip address Phone s IP Address e phonenumber 1234 The number for the phone to dial out e account 0 The account index for the phone to make call The index is 0 for account 1 1 for account 2 2 for account 3 and etc e password admin The admin login password of phone s Web GUI Ges Status Accounts Settings Network Maintenance Phonebook Version 1 0 5 15 Phonebook Contacts Contacts First Name Last Name Phone Number Management Bob Lee 1088 Edit Contact a i White 2m Add Contact Copyright Grandstream Networks Inc 2013 All Rights Reserved Click to dial from Add contacts Click to call this contact
16. default setting is No Disables the call waiting tone when call waiting is on The default setting is No Disable Direct IP Call Disables Direct IP Call The default setting is No Disable Call Waiting Tone When set to Yes users can dial an IP address under the same LAN VPN segment by entering the last octet in the IP address To dial quick IP call off hook the phone and dial XXX X is 0 9 and XXX lt 255 phone will make direct IP call to aaa bbb ccc XXX where Use Quick IP Call mode FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 53 of 76 Disable Conference Disable in call DTMF Display Enable MPK sending DTMF Disable DND Button Disable Transfer In call dial number on pressing transfer key Auto Attended Transfer Do Not Escape as 23 in SIP URI Click To Dial Feature Call History Flash Writing Write Timeout Call History Flash Writing Max Unsaved Log E sen innovative IP Voice amp Video aaa bbb ccc comes from the local IP address REGARDLESS of subnet mask XX or X are also valid so leading 0 is not required but OK No SIP server is required to make quick IP call The default setting is No Disables the Conference function The default setting is No When it s set to Yes the DTMF digits entered during the call will not display The default setting is No Enables Multi Purpose Key to send DTMF during the call Not applicable to GXP14xx The de
17. disabled To enable 802 1X mode this field should be set to EAP MD5 Enter the Identity for the 802 1X mode Enter the MD5 Password for the 802 1 X mode Upload 802 1X CA certificate to the phone or delete existed 802 1X CA certificate from the phone Upload 802 1X Client certificate to the phone or delete existed 802 1X Client certificate from the phone Specifies the HTTP proxy URL for the phone to send packets to The proxy server will act as an intermediary to route the packets to the destination Specifies the HTTPS proxy URL for the phone to send packets to The proxy server will act as an intermediary to route the packets to the destination Defines the Layer 3 QoS parameter This value is used for IP Precedence Diff Serv or MPLS The default value is 12 Assigns the VLAN Tag of the Layer 2 QoS packets The default value is 0 Assigns the priority value of the Layer2 QoS packets The default value is 0 Configures the PC port mode When set to Mirrored the traffic in the LAN port will go through PC port as well and packets can be captured by connecting a PC to the PC port The default setting is Enable MAINTENANCE PAGE DEFINITIONS Maintenance gt Web Telnet Access Disable Telnet End User Password Confirm Password Admin Password Disables Telnet access The default setting is No Allows the administrator to set the password for user level web GUI access This field is case sensitive with a maximu
18. extension in the Value field to park pick up the call Intercom Select Account and enter the extension number in the Value field to do the intercom FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 60 of 76 E sen innovative IP Voice amp Video e LDAP Search This option is to narrow the LDAP search scope Enter the LDAP search base in the Name field It could be the same or different from the Base in LDAP configuration under Advanced Settings The Base in LDAP configuration will be used if the Name field is left blank Enter the LDAP Name Number filter in the Value field NETWORK PAGE DEFINITIONS Network gt Basic Settings Internet Protocol IPv4 Address Type DHCP Host name Option 12 DHCP Vendor Class ID Option 60 PPPoE Account ID PPPoE Password PPPoE Service Name IPv4 Address Subnet Mask Gateway DNS Server 1 DNS Server 2 Preferred DNS Server IPv6 Address Type Static IPv6 Address IPv6 Prefix Length IPv6 Prefix Selects Prefer IPv4 or Prefer IPv6 Allows users to configure the appropriate network settings on the phone to obtain IPv4 address Users could select DHCP Static IP or PPPoE By default itis set to DHCP Specifies the name of the client This field is optional but may be required by some Internet Service Providers Used by clients and servers to exchange vendor class ID Enter the PPPoE account ID Enter the PPPoE Password Enter the
19. length of numbers Defines the timeout in seconds before the call is forwarded on no answer The default value is 20 seconds When enabled Do No Disturb Call Forward and other call features will be supported locally provided ITSP support those features The default setting is Yes If set to No ForwardAll softkey will be hidden for Account 1 Configures Call Log setting on the phone You can log all calls only log incoming outgoing calls or disable call log The default setting is Log All Calls Allows users to configure the ringtone for the account Users can choose from different ringtones from the dropdown menu Specifies matching rules with number pattern or Alert Info text When the incoming caller ID or Alert Info matches the rule the phone will ring with selected distinctive ringtone Matching rules e Specific caller ID number For example 8321123 e A defined pattern with certain length using x and to specify where x could be any digit from 0 to 9 Samples xx at least 2 digit number xx only 2 digit number 345 xx 3 digit number with the leading digit of 3 4 or 5 6 9 xx 3 digit number with the leading digit from 6 to 9 e Alert Info text Users could configure the matching rule as certain text e g priority and select the custom ring tone mapped to it The custom ring tone will be used if the phone receives SIP INVITE with Alert Info header in the following format Alert Info lt http 127 0 0 1 gt
20. will be split and both calls will be put on hold separately with 2 LINE keys blinking in green gt Select 1 LINE key and press to resume the 2 way conversation gt If users would like to re establish conference call before 1 separate LINE is selected press the ReConf softkey right after the conference call is split Cancel Conference gt If users decides not to conference after establishing the second call press EndCall softkey instead of the ConfCall softkey CONF key gt This will end the second call and the screen will show the first call on hold End Conference gt Press HOLD key to split the conference call The conference call will be ended with both calls on hold Or gt Users could press the EndCall softkey or simply hang up the call to terminate the conference call Note The party that starts the conference call has to remain in the conference for its entire duration you can put the party on mute but it must remain in the conversation Also this is not applicable when the feature Transfer on Conference Hangup is turned on The option Disable Conference has to be set to No to establish conference When using Easy Conference Mode use SEND key to dial out the second call instead of using even when could be used as SEND in normal phone calls VOICE MESSAGES MESSAGE WAITING INDICATOR A blinking red MWI Message Waiting Indicator on the top right corner of the phone indicates a message is waiting
21. 5 Ae ES oo se RE EE ee ee eg 67 WEATHER UPDATE ie con OE EE OE N te 68 PUBLIC en ET OE OR ED 69 EDITING CONTACTS EE EREECHEN 69 UPGRADING AND PROVISIONING 22222222aaaaavaaa nan nannnnnnannnnnnnnnnanunnnnnnnuna 72 UPGRADE VIA KEYPAD MENU este Ge EE 72 HE 72 elle BID NE Si EA N N EE gleg e 73 CONFIGURATION FILE DOWNLOAD ri etes se see ede ee es AE oi ee ee Ee nsten rsat errate 73 RESTORE FACTORY DEFAULT SETTINGS ees eene ees sees sees ek ke ee ee ke ee 75 EXPERIENCING THE GXP2120 GXP2110 GXP2100 GXP14xx 0 76 FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 3 of 76 E sen innovative IP Voice amp Video Table of Tables GXP2120 GXP2110 GXP2100 GXP14xx User Manual Table 1 GXP2120 GXP2110 GXP2100 GXP14xx FEATURES IN A GLANCE AA 10 Table 2 GXP2120 GXP2110 GXP2100 GXP14xx COMPARISON GUIDE A 11 Table 3 GXP2120 GXP2110 GXP2100 GXP14xx TECHNICAL SPECIFICATIONS A 11 Table 4 GXP2120 GXP2110 GXP2100 GXP14xx EQUIPMENT PACKAGING ee esse see see se ee ee ee 15 Table 5 GXP2120 GXP2110 GXP2100 GXP14xx CONNECTORS ee ee ee ee ee ge ee Re ke ee 15 Table 6 LCD DISPLAY DEFINITIONS esse see ee ee ee ee ee ee Ge ee ke ek ee ee ek ee Ge ee Re ee ke ee ee 19 Table 7 GXP2120 GXP2110 GXP2100 1450 LCD ICONS 1 eee eerie ee Re Ke Ge Re ee Ge ee Re 22 Table 8 GXP 140x LCD ICONS ees EE AE EE ER bek BEE VR ied Se EA eke Be Ke Rue EE GEE eg ies bae a ER Ee ee SE ER Re kj ie 24 Table 9 KEYPAD DEF
22. 50 RJ9 for GXP140x 10 100Mbps RJ 45 port connecting to Ethernet Era Integrated PoE for GXP2120 GXP2110 GXP2100 GXP1450 GXP1405 PC Port 10 100Mbps RJ 45 port for PC connection EXT Port Extension module connection port for GXP2120 GXP2110 Power Jack 5V DC Power connector port To set up the GXP2120 GXP2110 GXP2100 GXP1 4xx follow the steps below 1 Attach the phone stand or wall mount to the back of the phone where there are slots 2 Connect the handset and main phone case with the phone cord 3 Connect the LAN port of the phone to the RJ45 socket of a hub switch or a router LAN side of the router using the Ethernet cable 4 Connect the 5V DC output plug to the power jack on the phone plug the power adapter into an electrical outlet If PoE switch is used in step 3 not applicable to GXP1400 this step could be skipped FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 15 of 76 E sen 5 The LCD will display provisioning or firmware upgrade information Before continuing please wait for the date time display to show up 6 Using the keypad configuration menu or phone s embedded web server Web GUI by entering the IP address in web browser you can further configure the phone Please see below the pin out information for GXP2120 GXP2110 GXP2100 14xx GXP2120 GXP2110 GXP2100 GXP14xx GXP2120 GXP2110 GXP2100 GXP1450 Handset Headset Jack 2 5mm Headset Jack GXP2120 GXP2110 GXP2100 GXP14xx
23. 50 60Hz Output 5VDC 800mA Integrated Power over Ethernet Built in auto sensing Cisco and IEEE 802 3af standard Max power consumption 2 5W power adapter or 3W PoE GxP2120 GXP2110 GXP2100 GxP1450 GxP140x Dimension 186mm W 210mm e 81mm Unit 1 08KG 1 08KG 0 98KG 0 8KG 0 7KG Weight Package 1 78KG 1 78KG 1 63KG 1 3KG 1 1KG Weight 32 104 F 0 40 C 10 90 non condensing GXP2120 GXP2110 GXP2100 GXP14xx phone handset with cord base stand wall FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 13 of 76 E sen innovative IP Voice amp Video Content mount spacers universal power supply network cable quick start guide FCC Part 15 CFR 47 Class B EN55022 Class B EN55024 EN61000 3 2 Compliance EN61000 3 3 EN60950 1 AS NZS CISPR 22 Class B AS NZS CISPR 24 RoHS UL 60950 power adapter FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 14 of 76 N Innovative IP Voice amp Video INSTALLATION EQUIPMENT PACKAGING Table 4 GXP2120 GXP2110 GXP2100 GXP14xx EQUIPMENT PACKAGING Main Case Yes 1 Handset Yes 1 Phone Cord Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 2 for GXP2120 GXP2110 GXP2100 1450 Ph Ye 21e nd 1 for GXP140x Wall Mount Spacers Yes 2 Quick Start Guide Yes 1 CONNECTING YOUR PHONE Table 5 GXP2120 GXP2110 GXP2100 GXP14xx CONNECTORS Handset Port RJ9 Headset Port 2 5mm and RJ9 for GXP2120 GXP2110 GXP2100 14
24. 80 seconds Special Feature Session Expiration The minimum session expiration in seconds The default value is 90 seconds Min SE If set to Yes and the remote party supports session timers the phone will use Caller Request Timer q a session timer when it makes outbound calls If set to Yes and the remote party supports session timers the phone will use Callee Request Timer tie a session timer when it receives inbound calls If Force Timer is set to Yes the phone will use the session timer even if the remote party does not support this feature If Force Timer is set to No the phone will enable the session timer only when the remote party supports this feature To turn off the session timer select No Force Timer As a Caller select UAC to use the phone as the refresher or select UAS to UAC Specify Refresher oa use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or select UAS to use the phone as the refresher The Session Timer can be refreshed using the INVITE method or the UPDATE method Select Yes to use the INVITE method to refresh the session timer Account x gt SIP Settings gt Security Settings UAS Specify Refresher Force INVITE Check Domain Defines whether the domain certificates will be checked or not when TLS TCP Certificates is used for SIP Transport The default setting is No Validate Incoming Defi
25. CP Static IP or PPPoE IPv4 Address The IPv4 address obtained on the phone IPv6 Address The IPv6 address obtained on the phone Subnet Mask The subnet mask obtained on the phone Gateway The gateway address obtained on the phone DNS Server 1 The DNS server address 1 DNS Server 2 The DNS server address 2 PPPoE Link Up PPPoE connection status NAT Traversal NAT traversal status for each account Status gt System Info Product Model Product model of the phone FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 43 of 76 Part Number Software Version System Up Time System Time Service Status Core Dump E sen Product part number e Boot boot version number e Core core version number e Base base version number e Prog program version number This is the main firmware release number which is always used for identifying the software system of the phone e Aux Aux version number e Dep DSP version number System up time since the last reboot Current system time on the phone system GUI and Phone service status Core dump file that could be downloaded for troubleshooting purpose ACCOUNTS PAGE DEFINITIONS Account x gt General Settings Account Active Account Name SIP Server Secondary SIP Server Outbound Proxy SIP User ID Authenticate ID Authenticate Password Name Activates deactivates account The default setting is Yes The name associate
26. Dial into the voicemail box to retrieve the message by entering the voice mail number of the FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 34 of 76 E sen server or pressing the Voicemail button Voice Mail User ID has to be properly configured as the voice mail number under Web GUI gt Account x gt General Settings An IVR will prompt the user through the process of message retrieval SHARED CALL APPEARANCE SCA The GXP2120 GXP2110 GXP2100 GXP14xx phone supports shared call appearance by Broadsoft standard This feature allows members of the SCA group to shared SIP lines and provides status monitoring idle active progressing hold of the shared line When there is an incoming call designated for the SCA group all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold with the exception of when multiple call appearances are enabled on the server side In the middle of the conversation there are two types of hold Public Hold and Private Hold When a member of the group places the call on public hold the other users of the SCA gr
27. GH Innovative IP Voice amp Video Grandstream Networks Inc GXP2120 GXP2110 GXP2100 GXP14xx SIP Enterprise Phones GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL E sen Innovative IP Voice amp Video GXP2120 GXP2110 GXP2100 GXP14xx User Manual Index GUI INTERFACE EXAMPLES ee ee ee ee ee see ee see ee ee ee ee se ee ee ee ee ee se ee ee ee ee ee 5 GNU GPL INFORMATION ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 6 CHANGE LOG 1217 aan soene EE 7 FIRMWARE VERSION 1 0ObiIb ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 7 FIRMWARE VERSION 1 0O4A 29 7 FIRMWARE VERSION 1 0O4A09 ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 8 WELCOME EE EE 9 PRODUCT OVERBRVIENN ee ee ee se ee ee se ee se ee ee se ee ee ee ee ee ee ee ee ee ee ke ee ee 10 FEATURE HIGHTLIGHTS ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 10 GXP2120 GXP2110 GXP2100 GXP14xx TECHNICAL SPECIFICATIONS ee ee ee ee 11 NS TAL KENE ee Ee 15 EQUIPMENT DACKAOING ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 15 CONNECTING YOUR PHONE ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 15 GXP2120 GXP2110 EXTENSION MODULE ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 16 SAFETY COMPLIANCES 20 0 0 ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee na 18 WARRANTY EE 18 USING THE GXP2120 GXP2110 GXP2100 GXP1ADOE ee se see ee 19 GETT
28. ING FAMILAR WITH THE LCD 19 GETTING FAMILAR WITH THE KEYPAD ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 25 MAKING PHONE CAS 26 HANDSET SPEAKER AND HEADGSEITMODE ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 26 MULTIPLE SIP ACCOUNTS AND LINES ee ee ee ee ee ee ee ee ee ee ee ee ee ee 26 COMPLETING CAL 27 MAKING CALLS USING IPADDRESSES ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 29 ANSWERING PHONE CAUSE 30 RECEIVING CAT 30 DO NOT DS TUR D EE ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 31 DURING A PHONE CAL 31 CALL WAITING CALL HOLD ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 31 FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 2 of 76 E sen Innovative IP Voice amp Video Ee 31 CALL TRANSFER os ee EG ae be ee EE ne RE i 31 5 WAY CONFERENCING 3 WAY CONFERENCING ee ese ese ees ee ee ee ee 32 VOICE MESSAGES MESSAGE WAITING INDIGATOR iese ee sees ee ee ees ee ee 34 SHARED CALL APPEARANCE Eeer ie eieiei 35 EE 35 CUSTOMIZED LCD SCREEN amp XML vi ee taeda ee ee erates ee ee ei 37 CONFIGURATION GUIDE soes sse SeSe ss se sie ses Re edge Ben eN Ka Ge GE SG ek ig 38 CONFIGURATION VIA KEYPAD eieiei 38 CONFIGURATION VIA WEB BROWSER 42 DEFINITIONS ER RE EN 43 STATUS EE 43 ACCOUNTS PAGE DEFINITIONS EE 44 SETTINGS PAGE ENEE 52 ere E 61 MAINTENANCE PAGE DEFINITIONS ee 62 PHONEBOOK PAGE DEFINITIONS eeh 6
29. INITIONS AAA 25 Table 10 CALL FEATURES ees se ees ese see ee ese ee ee eek ee ee ee ee ee ee ee ee eine ee Ge ee Re ek eaea eiai siniori ee ee 35 Table 11 GONEIGURATION MENU iss isess keer gese een eed eke aaniu ve bl ged l big a S alan a Ke Ede Ea Lee gedek Ve ve peeves 38 Table of Figures GXP2120 GXP2110 GXP2100 GXP14xx User Manual Figure 1 GXP2120 GXP2110 GXP2100 GXP14XxX Pin out iese sees see ee ee ee ee ee RA ee ee ee ee ee 16 Figure 2 GXP2120 GXP2110 EXT Board Connection sesse sees se ee ee ee ee Ge AA ee RA AA ee ee ee ee ee 17 Figure 3 Keypad MENU FIOW ees ee ee ee ee AA Re ee Ge AR RA ee ee ee ee RA AA ee ee ee ee ee RA Ad ee ee ee ee ee 41 Figure 4 Web GUI Phonebook Contacts iis se ee AA ee ee RA AA ee ee Ge AA ee RA AA ee ee ee ee ee 70 Figure let RTE 71 FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 4 of 76 GEN innovative IP Voice amp Video GUI INTERFACE EXAMPLES http www grandstream com products gxp series general documents gxp21xx dui zi Screenshot of Login Page Screenshots of Status Pages Screenshots of Accounts Pages Screenshots of Settings Pages Screenshots of Network Pages Screenshots of Maintenance Pages Screenshots of Phonebook Pages NO oO BOND FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 5 of 76 E sen innovative IP Voice amp Video GNU GPL INFORMATION GXP2120 GXP2110 GXP2100 GXP1 4xx fir
30. IRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 20 of 76 Gosia innovative entering transfer target number Press Transfer softkey to do blind transfer e Split In auto attended transfer mode after establishing the second call press Split to quit transfer and go back to normal talking status e ConfCall Conferences the active calls e ReConf Re establish the conference among the calls on hold Call Parking Please refer to GXE5024 5028 Online User Manual for more information e CallPark When the phone dials out the Call Park softkey will display on screen To park the call press the CallPark softkey and select a green MPK to park the call on available parking lot e PickUp When the phone goes off hook the Pickup softkey will display on screen To pick up the parked call press the Pickup softkey and SPECIAL SOFTKEYS select the red MPK where the call is parked for retrieve the call Only for GXP2120 GXP2110 GXP2100 Call Queue Please refer to GXE5024 5028 Online User Manual for when integrated with more information GXE5024 5028 e Signin Press this button to sign in to the call queue If the current account is included in multiple call queues agent will be prompted in the LCD display to select the call queue to join Press MENU button on keypad to select OK Once the agent completely signs in the agent will be brought back to the main screen e SignOut Press this button to si
31. ITP TFTP server for firmware Day of the Week 0 6 WE upgrades or configuration files changes The default value is 1 Authenticate Conf File Authenticates configuration file before acceptance The default setting is No Maintenance gt Syslog Syslog Server The URL or IP address of the syslog server for the phone to send syslog to Selects the level of logging for syslog The default setting is None There are 4 levels DEBUG INFO WARNING AND ERROR Syslog messages are sent based on the following events e product model version on boot up INFO level e NAT related info INFO level e sent or received SIP message DEBUG level Syslog Level e SIP message summary INFO level e inbound and outbound calls INFO level e registration status change INFO level e negotiated codec INFO level e ethernet link up INFO level e SLIC chip exception WARNING and ERROR levels e memory exception ERROR level Configures whether the SIP log will be included in the syslog messages or not IE EL n The default setting is No Auto Recover From Configures whether auto recover or not when the phone is running abnormal Abnormal The default setting is Yes Display Language Selects display language on the phone Language File Postfix Specifies the language file postfix for downloaded language Enable TR 069 Enables TR 069 The default setting is No ACS URL URL for TR 069 Auto Configuration Servers ACS TR 069 Use
32. STUN server path configured too or other option according to the network setting WEATHER UPDATE To customize GXP2120 GXP21 10 GXP2100 GXP1 4xx to display weather information for the preferred city users could go to web GUI gt Settings gt Web Service page and enter the city code in the following options Web Service eat Ring Tone g Enable Weather Update No Yes i City Code Auto Self Defined City Code LCD Display Date and Time Web Service Update Interval 15 XML Applications Self Defined City Code USMA0046 Degree Unit Auto Fahrenheit Celsius Copyright Grandstream Networks Inc 2013 All Rights Reserved Programmable Keys By default the City Code is set to Automatic which allows the phone to obtain weather information based on the IP location detected To use Self Defined City Code option please follow the steps below to obtain the correct city code e Ina web browser go to www weather com FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 68 of 76 E sen e Enter the city name in the search field For example Boston MA And click on SEARCH e The searching result will show in a new window with URL in the browser s address bar For example http www weather com weather right now Boston MA USMA0046 e Inthe above link USMA0046 is the city code to be filled in Self Defined City Code option Users could then further configure the Update I
33. TMF Enter a series of DTMF digits in the Value field to be dialed during the call Enable MPK Sending DTMF has to be set to Yes first e Voice Mail Select Account and enter the Voice Mail access number in the Value field e Call Return The last answered calls can be dialed out by using Call Return The Value field should be left blank Also this option is not binding to the account and the call will be returned based on the account with the last answered call e Transfer Select Account and enter the number in the Value field to be transferred blind transfer during the call e Call Park Select Account and enter the call park extension in the Value field to park pick up the call e Intercom Select Account and enter the extension number in the Value field to do the intercom e LDAP Search This option is to narrow the LDAP search scope Enter the LDAP search base in the Name field It could be the same or different from the Base in LDAP configuration under Advanced Settings The Base in LDAP configuration will be used if the Name field is left blank Enter the LDAP Name Number filter in the Value field FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 59 of 76 Multi Purpose Keys X For GXP2120 GXP2110 GXP2100 only Gosia innovative Assigns a function to the corresponding Multi Purpose Key The key mode options are Speed Dial Select the Account to dial from And enter the Speed Dia
34. Time Zone Self Defined Time Zone Date Display Format Defines the URL or IP address of the NTP server The phone may obtain the date and time from the server Defines whether DHCP Option 42 should override NTP server or not When enabled DHCP Option 42 will override the NTP server if it s set up on the LAN The default setting is Yes Configures the date time used on the phone according to the specified time zone This parameter allows the users to define their own time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 hour ahead which is U S central time If it is positive if the local time zone is west of the Prime Meridian A K A International or Greenwich Meridian and negative if itis east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3 Tuesday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the First Sunday of April to the 1st Sunday of November Configures the date display format on the LCD The following formats are supported FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 56 of 76 Time Display Format E sen innovative IP Voice amp Video
35. and then repeat the pattern Up to three cadences are supported Configures the call waiting tone gain to adjust call waiting tone volume The default setting is Low Settings gt Audio Control FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 54 of 76 E sen innovative IP Voice amp Video When headset is connected to the phone users could use the HEADSET button in Default Mode or Toggle Headset Speaker e Default Mode gt When the phone is in idle press HEADSET button to off hook the phone and make calls by using headset Headset icon will display on the screen in dialing talking status gt When there is an incoming call press HEADSET button to pick up the call using headset gt When there is an active call using headset press HEADSET button to hang up the call Headset Key Mode gt When Speaker Handset is being used in dialing talking status press HEADSET button to switch to headset Press it again to hang up the call Or press speaker Handset to switch back to the previous mode e Toggle Headst Speaker gt When the phone is in idle press HEADSET button to switch to Headset mode The headset icon will display on the left side of the screen In this mode if pressing Speaker button or Line key to off hook the phone headset will be used gt When there is an active call press HEADSET button to toggle between Headset and Speaker Configures to enable or disable the speak
36. ate the mute status with Mute icon displayed on the screen CALL TRANSFER GXP2120 GXP2110 GXP2100 GXP14xx supports Blind Transfer Attended Transfer and Auto Attended Transfer FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 31 of 76 E sen innovative IP Voice amp Video e Blind Transfer gt gt During the first active call press TRAN key and dial the number to transfer to Press SEND key or to complete transfer of active call e Attended Transfer gt gt gt gt During the first active call press LINE key The first call will be put on hold Enter the number for the second call in the new line and establish the call Press TRAN key Press the other LINE key which is on hold to transfer the call e Auto Attended Transfer gt Note Set Auto Attended Transfer to Yes under Web GUI gt Settings gt Call Features And then click Save and Apply on the bottom of the page Establish one call first During the call press TRAN key A new line will be brought up and the first call will be automatically placed on hold Dial the number and press SEND or to make a second call Once the number is entered a Transfer softkey will show If Transfer softkey is pressed instead of SEND or a blind transfer will be performed Press TRAN key again The call will be transferred For Auto Attended Transfer after dialing out the number for the second call a
37. cessary port forwarding or DMZ To make a direct IP call please follow the steps below e Press MENU button to bring up main menu e Select Direct IP Call using the navigation arrow keys e Press MENU to enter the Direct IP Call mode e Input the 12 digit target IP address Please see example below e Press the More softkey to make sure the softkey selection IPv4 or IPv6 is correctly selected depending on your network environment e Press OK softkey to dial For example If the target IP address is 192 168 1 60 and the port is 5062 i e 192 168 1 60 5062 input the following 192 168 1 60 5062 The key represents the dot the key represents colon Wait for about 4 seconds and the phone will initiate the call FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 29 of 76 N innovative IP Voice amp Video Quick IP Call Mode The GXP2120 GXP2110 GXP2100 GXP14xx also supports Quick IP Call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP address This is possible only if both phones are under the same LAN VPN This simulates a PBX function using the CMSA CD without a SIP server Controlled static IP usage is recommended To enable Quick IP Call Mode go to phone s Web GUI gt Settings gt Call Features set Use Quick IP Call Mode to Yes Click on Save and Apply on the bottom of the Web GUI page to take
38. d Public Mode information for hot desking feature PUBLIC MODE e Added NAT setting information NAT SETTINGS e Added Matching Incoming Caller ID function in Account Setting ACCOUNTS PAGE DEFINITIONS e Added Editing Contacts and Click to Dial information EDITING CONTACTS AND CLICK TO DIAL e Added GNU GPL information GNU GPL INFORMATION e Added Change Log for this user manual CHANGE LOG e Merging GXP1450 User Manual content with GXP2120 GXP2110 GXP2100 User Manual FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 8 of 76 E sen innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream GXP2120 GXP21 10 GXP2100 GXP14xx SIP Enterprise Phones Your Grandstream GXP2120 GXP2110 GXP2100 GXP14xx Enterprise IP phone is feature enriched sophisticated yet simple to use It delivers superior HD audio quality rich and leading edge telephony features personalized information and customizable application service automated provisioning for easy deployment advanced security protection for privacy and broad interoperability with most 3rd party SIP devices and leading SIP NGN IMS platforms The GXP2120 GXP2110 GXP2100 GXP14xx supports a broad range of codecs security protection PoE dual 10 100Mbps Ethernet ports along with customizable XML provisioning and application features Users can expect superior audio quality using the new high definition handset hands free speakerphone or hea
39. d locking Note When the keypad is locked users would need press and hold the STAR key for about 4 seconds again and then enter the password to unlock it Configures the password to lock unlock the keypad The password field allows number with up to 32 characters SSL TLS Certificate SSL Certificate used for SIP Transport in TLS TCP SSL TLS Private Key SSL Private key used for SIP Transport in TLS TCP SSL TLS Private Key SSL Private key password used for SIP Transport in TLS TCP Password Password to lock unlock Download Device Click to download the device configuration file in txt format Configuration PHONEBOOK PAGE DEFINITIONS Phonebook gt Phonebook Management Configures to enable phonebook XML download Users could select Enable Phonebook XML HTTP HTTPS TFTP to download the phonebook file The default setting is Download Disabled Phonebook XML Server Configures the server path to download the phonebook XML This field could Path be IP address or URL with up to 256 characters Phonebook Download Configures the phonebook download interval in minutes If it s set to 0 the FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 65 of 76 Interval Remove Manually edited Entries on Download Download XML Phonebook Upload XML Phonebook E sen innovative IP Voice amp Video automatic download will be disabled The default value is 0 The valid range is 5 to 720 minutes
40. d then enter the number to dial out Enable Call Waiting per Call e Off hook the phone e Dial 71 and then enter the number to dial out Unconditional Call Forward To set up unconditional call forward e Off hook the phone e Dial 72 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Unconditional Call Forward To cancel the unconditional call forward e Off hook the phone e Dial 73 e Hang up the call Busy Call Forward To set up busy call forward e Off hook the phone e Dial 90 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Busy Call Forward To cancel the busy call forward e Off hook the phone e Dial 91 FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 36 of 76 E sen innovative IP Voice amp Video e Hang up the call Delayed Call Forward To set up delayed call forward e Off hook the phone 92 e Dial 92 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Delayed Call Forward To cancel the delayed call forward e Off hook the phone 93 e Dial 93 e Hang up the call CUSTOMIZED LCD SCREEN amp XML The GXP2120 GXP2110 GXP2100 GXP14xx IP phone supports the following XML applications Please refer to the corresponding link for documentation and templates XML custom idle screen customize idle screen logo softkey layout and etc http www grandstr
41. d with the SIP account The URL or IP address and port of the SIP server This is provided by your VoIP service provider ITSP The URL or IP address and port of the SIP server This will be used when the primary SIP server fails IP address or Domain name of the Primary Outbound Proxy Media Gateway or Session Border Controller It s used by the phone for Firewall or NAT penetration in different network environments If a symmetric NAT is detected STUN will not work and ONLY an Outbound Proxy can provide a solution User account information provided by your VoIP service provider ITSP It s usually in the form of digits similar to phone number or actually a phone number SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from the SIP User ID The account password required for the phone to authenticate with the ITSP SIP server before the account can be registered After it is saved this will appear as hidden for security purpose The SIP server subscriber s name optional that will be used for Caller ID display FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 44 of 76 E sen innovative IP Voice amp Video Allows you to access voice messages by pressing the MESSAGE button on Voice Mail User ID the phone This ID is usually the VM portal access number For example in Asterisk server 8500 could be used Account x gt Network Settings Th
42. dset Also it can support up to 5 way conferencing for GXP2120 GXP2110 GXP2100 and 3 way conferencing for GXP14xx multi languages and dual color LEDs The GXP2120 GXP2110 GXP2110 supports presence and Busy Lamp Field BLF in the Multi Purpose Keys as well It presents a large easy to read backlit graphical display along with multiple XML keys to further enhance the user experience Additionally the GXP2120 2110 is expandable with one to two expansion modules The GXP2120 GXP2110 GXP2100 GXP14xx is a perfect choice for enterprise users looking for a high quality feature rich multi line IP phone with the best values Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Warning Please do not use a different power adaptor with the GXP2120 GXP2110 GXP2100 GXP14xx as it may cause damage to the products and void the manufacturer warranty This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com support Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 9 o
43. e server It could be different from the configuration server for provisioning Defines the server path for provisioning It could be different from the firmware server for upgrading Enables your ITSP to lock firmware updates If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone Enables your ITSP to lock firmware updates If configured only the firmware with the matching encrypted postfix will be downloaded and flashed into the phone Enables your ITSP to lock configuration updates If configured only the configuration file with the matching encrypted prefix will be downloaded and flashed into the phone Enables your ITSP to lock configuration updates If configured only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone If DHCP option 66 is enabled on the LAN side the TFTP server can be redirected The default setting is Yes Enables DHCP Option 120 from local server to override the SIP Server on the phone The default setting is No Enables automatic upgrade and provisioning The default setting is No Defines the hour of the day to check the HTTP TFIP server for firmware upgrades or configuration files changes The default value is 1 FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 63 of 76 SE sen innovative IP Voice amp Video Defines the day of the week to check H
44. e upgrading process is on Firmware upgrading takes around 60 seconds in a controlled LAN or 5 10 minutes over the Internet We recommend completing firmware upgrades in a controlled LAN environment whenever possible NO LOCAL TFTP HTTP SERVERS For users that would like to use remote upgrading without a local TFTP HTTP server Grandstream offers a NAT friendly HTTP server This enables users to download the latest software upgrades for their phone via this server Please refer to the webpage http www grandstream com support firmware Alternatively users can download a free TFTP or HTTP server and conduct a local firmware upgrade A free windows version TFTP server is available for download from http support solarwinds net updates New customerFree cfm http tftpd32 jounin net Instructions for local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TFTP server 2 Connect the PC running the TFTP server and the phone to the same LAN segment 3 Launch the TFTP server and go to the File menu gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server and configure the TFTP server in the phone s web configuration interface 5 Configure the Firmware Server Path to the IP address of the PC 6 Update the changes and reboot the phone End users can also choose to download a f
45. eam com products gxp_series general documents GXP2120 GXP2110 GXP2100 14xx_ XML Screen Customization zip XML downloadable phonebook http www grandstream com products gxp_series general documents gxp wp xml phonebook pdf XML Application For GXP2120 GXP2110 GXP2100 only http www grandstream com products gxp series general documents xml application goude zip FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 37 of 76 E sen innovative IP Voice amp Video CONFIGURATION GUIDE The GXP2120 GXP21 10 GXP2100 GXP14xx can be configured via two ways e LCD Configuration Menu using the phone s keypad e Web GUI embedded on the phone using PC s web browser CONFIGURATION VIA KEYPAD To configure the LCD menu using phone s keypad follow the instructions below e Enter MENU options When the phone is in idle press the round MENU button to enter the configuration menu e Navigate in the menu options Press the arrow keys up down left right to navigate in the menu options e Enter Confirm selection Press the round MENU button to enter the selected option e Exit Press LEFT arrow key to exit to the previous menu e The phone automatically exits MENU mode with an incoming call when the phone is off hook or the MENU mode if left idle for more than 60 seconds e When the phone is in idle pressing the navigation keys UP DOWN RIGHT can access the call history entries UP Missed Calls DOWN Dialed Calls
46. er to ring when headset is used on Toggle Headset Speaker mode If set to Yes when the phone is in Headset Toggle Headset Speaker mode both headset and speaker will ring on incoming call The default setting is No Always Ring Speaker Configures the transmission gain of the headset The default value is Headset TX gain 2 OdB Headset RX gain Configures the receiving gain of the headset The default value is OdB Configures the transmission gain of the handset The default value is 0 Handset TX gain dB Settings gt LCD Display Configures the LCD backlight brightness level from 0 to 8 for phone s active status The default value is 6 Backlight Brightness Active Note This options is not applicable to GXP1 40x FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 55 of 76 Backlight Brightness Idle LCD Contrast Disable Missed Call Backlight E sen innovative IP Voice amp Video Configures the LCD backlight brightness level from 0 to 8 for phone s idle status The default value is 2 Note This options is not applicable to GXP1 40x Configures the LCD contrast level from 0 to 20 The default value is 10 When it s set to Yes the LCD backlight will not be turned on when there is anew missed call The default setting is No Note This option is not applicable to GXP 140x Settings gt Date and Time NTP Server Allow DHCP Option 42 Override NTP Server
47. ever GXP2120 2110 uses a different shaped connector for the special port as shown above Connection cables will be included with the EXT board e EXT board for GXP2120 2110 does not support hot swap Once connected user should reboot the phone to ensure the setup will work correctly e GXP2120 2110 can drive 2 EXT boards Independent power adapters are not needed for the EXT board FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 17 of 76 E sen innovative IP Voice amp Video SAFETY COMPLIANCES The GXP2120 GXP21 10 GXP2100 GXP14xx phone complies with FCC CE and various safety standards The GXP2120 GXP21 10 GXP2100 GXP14xx power adapter is compliant with the UL standard Use the universal power adapter provided with the GXP2120 GXP2110 GXP2100 GXP14xx package only The manufacturer s warranty does not cover damages to the phone caused by unsupported power adapters WARRANTY If the GXP2120 GXP2110 GXP2100 GXP14xx phone was purchased from a reseller please contact the company where the phone was purchased for replacement repair or refund If the phone was purchased directly from Grandstream contact the Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before the product is returned Grandstream reserves the right to remedy warranty policy without prior notification Warning Use the power adapter provided with the phone Do not use a different power adapter a
48. f 76 FEATURE HIGHTLIGHTS Ae Innovative IP Voice amp Video PRODUCT OVERVIEW Table 1 GXP2120 GXP2110 GXP2100 GXP14xx FEATURES IN A GLANCE GXP2120 GXP2110 GXP2100 GXP1450 GXP140x 6 lines 7 programmable Multi Purpose Keys 4 XML programmable soft keys XML Application XML Idle Screen Customization 4 lines 18 programmable Multi Purpose Keys 3 XML programmable soft keys XML Application XML Idle Screen Customization 4 lines 7 programmable Multi Purpose Keys 3 XML programmable soft keys XML Application XML Idle Screen Customization 2 lines 3 XML programmable soft keys XML Idle Screen Customization 2 lines 3 XML programmable soft keys XML Idle Screen Customization FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 10 of 76 Features LCD Display LCD Backlight Number of Lines Programmable Hard Keys Programmable Soft Keys Extension Module Gosia innovative Table 2 GXP2120 GXP2110 GXP2100 GXP14xx COMPARISON GUIDE GXP2120 GXP2110 GXP2100 GXP1450 GXP140x 320x160 pixel 240x120 pixel 180x90 pixel 180x60 pixel 128x40 pixel Yes Yes Yes Yes No 6 4 4 2 2 7 18 7 N A N A 4 3 3 3 3 Yes Yes up to 2 EXT Boards up to 2 EXT Boards N A N A N A 56 nodes each 56 nodes each GXP2120 GXP2110 GXP2100 GXP14xx TECHNICAL SPECIFICATIONS Protocols and Standards Network Interfaces Table 3 GXP2120 GXP2110 GXP2100 GXP14xx TECHNICAL SPECIFICATIONS
49. fault setting is No If set to Yes the DND button will not set the phone to DND The default setting is No Disables the Transfer function The default setting is No Configures the number for the phone to dial as DTMF during the call using TRAN button If set to Yes the phone will use attended transfer by default The default setting is No Specifies whether to replace by 23 or not for some special situations The default setting is No Enables Click To Dial feature The default setting is Disabled Defines the interval in seconds to save the call history to phone s flash The default value is 300 seconds Defines the number of unsaved logs before written to phone s flash The default value is 200 entries Settings gt Ring Tone Call Progresses Tones System Ring Tone Dial Tone Message Waiting Ring Back Tone Call Waiting Tone Busy Tone Reorder Tone Call Waiting Tone Gain Configures ring or tone frequencies based on parameters from local telecom The default value is North American standard Frequencies should be configured with known values to avoid uncomfortable high pitch sounds Syntax f1 val f2 val c on1 off1 on2 off2 on3 off3 Frequencies are in Hz and cadence on and off are in 10ms ON is the period of ringing On time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms
50. fault value is 101 7 different vocoder types are supported on the phone including G 711 U law PCMU G 711 A law PCMA G 723 1 G 729A B G 722 wide band iLBC and G72 32 Users can configure vocoders in a preference list that is included with the same preference order in SDP message When set to Yes the device will use the first matching vocoder in the received 200OK SDP as the codec The default setting is No Enables the SRTP mode based on your selection The default setting is Disabled Defines whether symmetric RTP is supported or not The default setting is No Controls the silence suppression VAD feature of the audio codec G 723 and G 729 If set to Yes when silence is detected a small quantity of VAD packets instead of audio packets will be sent during the period of no talking If set to No this feature is disabled The default setting is No Configures the number of voice frames transmitted per packet When configuring this it should be noted that the ptime value for the SDP will change with different configurations here This value is related to the codec used and the actual frames transmitted during the in payload call For end users it is recommended to use the default setting as incorrect settings may influence the audio quality Selects encoding rate for G723 codec The default value is 5 3kbps Selects ITU or IETF for G726 32 packing mode Selects iLBC packet frame size The default value
51. gn out of the call queue Press MENU button on keypad to select OK This will be displayed once the agent is signed in to the call queue FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 21 of 76 Ki Gosia Innovative Table 7 GXP2120 GXP2110 GXP2100 1450 LCD ICONS DND Status OFF Do Not Disturb disabled ON Do Not Disturb enabled Call Forward All Status OFF Call Forward All feature disabled ON Call Forward All feature enabled Call Forward Busy Status OFF Call Forward Busy feature disabled ON Call Forward Busy feature enabled Call Forward No Answer Status OFF Call Forward No Answer feature disabled ON Call Forward No Answer feature enabled Call Forward All and Call Forward No Answer Status OFF Call Forward All and Call Forward No Answer feature disabled ON Call Forward All and Call Forward No Answer feature enabled Keypad Status OFF keypad is unlocked ON keypad is locked Enter Keypad Unlock Password Voicemail Status OFF No new voicemail ON New voicemail Instant Message OFF No new instant message ON New instant message Voice Mail and Instant Message OFF No new instant message or voicemail ON New instant message and voicemail Network Status OFF Network connection is up FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 22 of 76 M C C K Esa ON Network connection is down Mi
52. h the LINE keys blinking in green Select 1 LINE key and press to resume the 2 way conversation If users would like to re establish conference call before 1 separate LINE is selected press the ReConf softkey right after the conference call is held split e End Conference gt gt Press HOLD key to split the conference call The conference call will be ended with both calls on hold Or Users could press the EndCall softkey or simply hang up the call to terminate the conference call GXP2120 GXP2110 GXP2100 GXP14xx supports Easy Conference Mode which can be used combined with the traditional way to establish the conference e Initiate a conference call V V V V Establish 1 call Press CONF key and a new line will be brought up using the same account Dial the number and press SEND key to establish the second call Press CONF key or press the ConfCall softkey to establish the conference FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 33 of 76 N innovative IP Voice amp Video Join more parties in established conference call Establish conference call Press CONF key and a new line will be brought up using the same account Dial the number and press SEND key to establish the second call V V V V Press CONF key or press the ConfCall softkey to join the new party in the established conference Split and Re conference gt During the conference press HOLD key The conference call
53. he page to submit After submitting the changes in all the Web GUI pages reboot the phone to have the changes take effect if necessary All the options under Accounts page and Phonebook page do not require reboot Most of the options under Settings page do not require reboot FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 42 of 76 N Innovative IP Voice amp Video DEFINITIONS This section describes the options in the phone s Web GUI As mentioned you can log in as an administrator or an end user e Status Displays the Account status Network status and System Info of the phone e Account To configure the SIP account e Network To configure network settings e Settings To configure call features ring tone LCD display Web services XML applications programmable keys and etc e Maintenance To configure web Telnet access upgrading and provisioning language settings TR 069 security and etc STATUS PAGE DEFINITIONS Status gt Account Status Account x Account index SIP User ID Displays the configured SIP User ID SIP Server Displays the configured SIP Server address SIP Registration Displays SIP registration status YES NO Status gt Network Status Global unique ID of device in HEX format The MAC address will be used for MAC Address provisioning and can be found on the label coming with original box and on the label located on the back of the device IP Setting DH
54. headset Jack Handset Headset Plug Bottom view abcd EA a gt mic c d ic GXP2120 GXP2110 GXP2100 14xx Power Jack Figure 1 GXP2120 GXP2110 GXP2100 GXP14xx Pin out GXP2120 GXP2110 EXTENSION MODULE GXP2120 2110 supports two EXT boards providing up to 112 additional programmable extensions Each GXP EXT board has 56 multi purpose keys dual color LEDs red green and support BLF Busy Lamp Field and Presence GXP2120 2110 EXT board package contains e 1 GXP EXT board e 2 connection cables FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 16 of 76 N Innovative IP Voice amp Video GXP2120 with 2 GXP EXT Boards GXP EXT Board Reverse side of connection with connection GXP2120 2110 has a special port on plate the back Figure 2 GXP2120 GXP2110 EXT Board Connection Connect the first GXP EXT board to the GXP2120 2110 using the connection cable found in the GXP EXT board package The first GXP EXT board draws power directly from the phone Connect the second GXP EXT board using the connection plate and the connection cable The GXP2120 2110 will automatically reboot and power up the GXP EXT boards Grandstream recommends though not required to use a separate power supply with the second GXP EXT board Note e Should your system lose power please unplug your devices and power up the GXP2120 2110 first e EXT board for GXP2120 2110 is the same for GXP2020 2010 models How
55. hone Then a User Phone parameter will be attached to the TEL URI Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable Tel will be used instead of SIP in the SIP request The default setting is Disable Selects whether or not the phone will send SIP Register messages to the SIP Registration 2 proxy server The default setting is Yes If set to Yes the SIP user s registration information will be cleared when the Unregister On Reboot phone reboots The SIP Contact header will contain to notify the server to unbind the connection The default setting is No Specifies the frequency in minutes in which the phone refreshes its Register Expiration registration with the specified registrar The default value is 60 minutes The FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 45 of 76 Reregister Before Expiration Local SIP Port SIP Registration Failure Retry Wait Time SIP T1 Timeout SIP T2 interval SIP Transport SIP URI Scheme when using TLS Use Actual Ephemeral Port in Contact with TCP TLS Remove OBP from route Support SIP Instance ID SUBSCRIBE for MWI SUBSCRIBE for Registration Enable 100rel Caller ID Display Gosia maximum value is 64800 minutes about 45 days Specifies the time frequency in seconds that the phone sends re registration request before the Register Expiration The default value is 0
56. hone s call history gt Press MENU button to bring up the main menu gt Enter Call History and select Answered Calls Missed Calls Transferred Calls or Forwarded Calls gt Select the entry you would like to call using the navigation arrow keys gt Press SEND button to dial out e Via Phonebook Dial the number from the phonebook gt Press MENU button to bring up the main menu gt Select and enter Phonebook gt Select the phonebook entry you would like to call using the navigation arrow key gt Press SEND button to dial the selected contact e Speed Dial Dial the number configured as Speed Dial on Line Key gt Go to phone s Web GUI gt Settings gt Programmable Keys configure the Line Key s Key Mode as Speed Dial Select the account to dial from enter the Name and User ID the number to be dialed out for the Line Key Click on Update at the bottom of the Web GUI page gt Off hook the phone or directly press the Speed Dial key to dial out e Call Return Dial the last answered call gt Go to phone s Web GUI gt Settings gt Programmable Keys configure the Line Key s Key Mode as Call Return Select the account to dial from no Name or User ID has to be set on for Call Return gt Off hook the phone or directly press the Call Return key to dial out e Via Paging Intercom gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to ac
57. ies Password Back LDAP Number Filter LDAP Name Filter Phone Book LDAP Version Search L f LDAP Configuration Back LDAP Enable DND Directory Disable DND Do Not Disturb DM Back Forward Call Ring Tone Instant Ring Volume Default Ring Messages LCD Contrast Ring1 LCD Brightness Ring2 Download SCR XML Ring 3 Direct IP Call Erase Custom SCR Back Display Language Time Settings Preference R Lock Account SIP Proxy f Outbound Proxy Config l SP m SIP User ID Upgrade SIP Auth ID Factory Reset SIP Password Factory Layer 2 QoS SIP Transport Functions Back Audio Save Cancel Audio Loopback Network Diagnostic Mode Keyboard Diagnostic Back Firmware Server Call Features Config Server Upgrade Via IP Setting Back Voice Mails PPPoE Settings IP Netmask 802 1 Q VLAN Tag Reboot Gateway Pro vale DNS Server 1 Reset Vlan Config Back DNS Server 2 Exit 802 1X Back Forward All Forward Busy Forward No Answer Account X FFT o Answer Timeout Figure 3 Keypad MENU Flow FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 41 of 76 N innovative IP Voice amp Video Note LCD Brightness is not applicable to GXP140x CONFIGURATION VIA WEB BROWSER The GXP2120 GXP2110 GXP2100 GXP14xx embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft s IE Mozilla Firefox and Google Chrome
58. in Accept Incoming SIP from Proxy Only Caller ID Display Broadsoft Call Center Hoteling Event Call Center Status PUBLISH to Call Center Use First Matching Vocoder in 2000K SDP DND Call Feature On and DND Call Feature Off DEFINITIONS FIRMWARE VERSION 1 0 4 23 e Updated XML Application documentation link CUSTOMIZED LCD SCREEN amp XML e Added Use Privacy Header and Use P Preferred ldentity Header options in web GUI ACCOUNTS PAGE DEFINITIONS e Added Date Display Format options in web GUI SETTINGS PAGE e Added Use Phonebook Key for LDAP Search option in web GUI MAINTENANCE PAGE e Added customize city code information for weather update feature WEATHER UPDATE e Updated generic config file cfg xml information CONFIGURATION FILE DOWNLOAD FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 7 of 76 E sen innovative IP Voice amp Video FIRMWARE VERSION 1 0 4 9 e Added instructions for connecting the phone CONNECTING YOUR PHONE e Updated Keypad MENU options and Keypad configuration flow CONFIGURATION VIA KEYPAD e Added Line Key options Speed Dial Dial DTMF Call Return Transfer Voice Mail Intercom Call Park LDAP Search and etc SETTINGS PAGE e Added Multi Purpose Key options Voice Mail Call Park LDAP Search and etc SETTINGS PAGE e Added IPv6 configuration options SETTINGS PAGE e Added LDAP options information MAINTENANCE PAGE e Adde
59. ine Press Menu button to exit audio loopback mode Diagnostic Mode All LEDs will light up Press any key except MENU key on the keypad to display the button name in the LCD Lift and put back the handset or press Menu button to exit diagnostic mode Keyboard Diagnostic Press all the available keys on the phone The LCD will display the name for the keys to be pressed to finish the keyboard diagnostic mode Selects IP mode DHCP Static IP PPPoE Configures PPPoE account ID and password Configures IP address Netmask Gateway DNS Server 1 and DNS Server 2 Configures 802 1X mode Configures call forward features for Forward All Forward Busy Forward No Answer and No Answer Timeout Displays voicemail message information in the format below new messages all messages urgent messages all urgent messages Reboot the phone Exit from this menu The following picture shows the keypad MENU configuration flow FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 40 of 76 E sen innovative IP Voice amp Video Answered Calls First Name Dialed Calls Last Name Missed Calls Number Transferred Calls Acct Forwarded Calls Groups MENU Clear All Confirm Add Back Cancel amp Return j Groups Server Address Call History New Entry Port Search Base Download Phonebook XML User Name Status Delete All Entr
60. is 30ms Specifies iLBC Payload type The default value is 97 The valid range is between 96 and 127 Selects either Fixed or Adaptive based on network conditions The default setting is Adaptive FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 49 of 76 E sen innovative IP Voice amp Video Selects Low Medium or High based on network conditions The default setting is Medium Account x gt Call Settings Selects whether or not to enable early dial If it s set to Yes the SIP proxy must support 484 response The default setting is No Jitter Buffer Length Early Dial Dial Plan Prefix Sets the prefix added to each dialed number A dial plan establishes the expected number and pattern of digits for a telephone number This parameter configures the allowed dial plan for the phone Dial Plan Rules 1 Accepted Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 a xx at least 2 digit numbers xx only 2 digit numbers exclude 8 5 any digit of 3 4 or 5 147 any digit of 1 4 or 7 lt 2 011 gt replace digit 2 with 011 when dialing g the OR operand OD O e Example 1 869 11 161 7xxxxxxx Dial Plan Allow 311 611 and 911 or any 10 digit numbers with leading digits 1617 e Example 2 1900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit nu
61. is parameter controls how the Search Appliance looks up IP addresses for hostnames There are four modes A Record SRV NATPTR SRV Use Configured IP The default setting is A Record If the user wishes to locate the server by DNS SRV the user may select SRV or NATPTR SRV If Use DNS Mode Configured IP is selected please fill in the three fields below e Primary IP The primary IP address where the phone sends DNS query to e Backup IP 1 e Backup IP 2 This parameter configures whether the NAT traversal mechanism is activated Users could select the mechanism from No STUN Keep Alive UPnP Auto or VPN If set to STUN and STUN server is configured the phone will route according to the STUN server If NAT type is Full Cone Restricted Cone or NAT Traversal Port Restricted Cone the phone will try to use public IP addresses and port number in all the SIP amp SDP messages The phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be Keep Alive Configure this to be No if an outbound proxy is used STUN cannot be used if the detected NAT is symmetric NAT A SIP Extension to notify the SIP server that the phone is behind a Proxy Require NAT Firewall Do not configure this parameter unless this feature is supported on the SIP server Account x gt SIP Settings gt Basic Settings If the phone has an assigned PSTN telephone number this field should be set to User P
62. l functions assigned to softkeys are e SwitchSCR NEXTSCR Toggles between different idle screens For example for GXP2120 GXP2110 GXP2100 pressing SwitchSCR will toggle among default idle screen weather information stock information and currency information for GXP140x pressing NEXTSCR will FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 19 of 76 SOFTKEYS in Call Screen Gosia innovative toggle among default idle screen weather information IP Address and the SIP extension number e ForwardAll Unconditionally forwards the phone line account 1 to another phone e MissedCalls Shows up unanswered calls to this phone e Redial Redials the last dialed number when there is existed dialed call log Note If XML application is used for GXP2120 GXP2110 GXP2100 the softkey for XML application will show up in the default idle screen as configured The softkeys are context sensitive and will change depending on the call status of the phone Here are the main softkeys in call screen e Redial Redials the last dialed number after off hook when there is existed call log e Dial Dials the call out after off hook and entering the number e AnswerCall Answers the incoming call when the phone is ringing e RejectCall Rejects the incoming call when the phone is ringing e EndCall Ends the active call e Transfer Transfer softkey will show up after pressing TRAN button and F
63. l number in the Value field to be dialed BLF Busy Lamp Field This option has to be supported on the PBX and it indicates the status of the extension The three possible states are idle green busy red ringing blinking red Presence Watcher This option has to be supported by a presence server and it is tied to the Do Not Disturb status of the phone s extension Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX server has to support this feature Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account For example if the phone is offhook and account 2 is active it will call the configured Speed Dial number using account 2 Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call Enable MPK Sending DTMF has to be set to Yes first Voice Mail Select Account and enter the Voice Mail access number in the Value field Call Return The last answered calls can be dialed out by using Call Return The Value field should be left blank Also this option is not binding to the account and the call will be returned based on the account with the last answered call Transfer Select Account and enter the number in the Value field to be transferred blind transfer during the call Call Park Select Account and enter the call park
64. l will be put on hold automatically FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 30 of 76 E sen innovative IP Voice amp Video DO NOT DISTURB Do Not Disturb can be enabled disabled from phone s LCD For GXP2120 GXP2110 press the DND button on the phone when the phone is in idle For GXP14xx press the MUTE button for DND function while the phone is in idle Or users could set it from phone s Menu following the steps below e Press the Menu button and select Preference using navigation keys e Press Menu button again to get into Preference options e Select Do Not Disturb and press Menu button e Use arrow keys to select and press Menu button to enable or disable Do Not Disturb feature When Do Not Disturb feature is turned on the DND icon will appear on the right side of the LCD The incoming call will not be accepted or the call will directly go into voicemail DURING A PHONE CALL CALL WAITING CALL HOLD e Hold Place a call on hold by pressing the HOLD button The active LINE key will blink in green e Resume Resume call by pressing the blinking LINE key e Multiple calls Automatically place active call on hold or switch between calls by pressing the LINE key Call waiting tone stutter tone will be audible on new incoming call during the active call MUTE During an active call press the MUTE button to mute unmute the microphone The LCD will show Talking or MUTE to indic
65. ll not show in INVITE Account x gt SIP Settings gt Advanced Features Broadsoft Call Center Hoteling Event Call Center Status Publish to Call Center Feature Key Synchronization Line Seize Timeout Eventlist BLF URI Conference URI Music On Hold URI BLF Call pickup Prefix When set to Yes Feature Key Synchronization will be enabled regardless of web settings The default setting is No Enables Broadsoft Hoteling event feature The default setting is No When set to Yes the phone will send SUBSCRIBE to the server to obtain call center status The default setting is No When set to Yes users could select Away Online or Busy from LCD menu and publish it to call center The default setting is No This feature is used for Broadsoft call feature synchronization When it s enabled DND and Call Forward features can be synchronized with Broadsoft server The default setting is Disabled Defines the interval in seconds before the line can be seized when Shared Line is used The default value is 15 seconds Configures the eventlist BLF URI on the phone to monitor the extensions in the list with Multi Purpose Key If the server supports this feature users need to eventlist BLF URI on the service side first e BLF1006 myserver com with a list of extension included On the phone in this eventlist BLF URI field fill in the URI without the domain i e BLF1006 To monitor the extensions i
66. m length of 30 characters Confirms the end user password field to be the same as above Allows users to change the admin password The password field is purposely hidden for security purpose This field is case sensitive with a maximum length FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 62 of 76 Confirm Password SER Innovative IP Voice amp Video of 30 characters Confirms the admin password field to be the same as above Maintenance gt Upgrade and Provisioning Firmware Upgrade and Provisioning XML Config File Password HTTP HTTPS User Name HTTP HTTPS Password Upgrade Via Firmware Server Path Config Server Path Firmware File Prefix Firmware File Postfix Config File Prefix Config File Postfix Allow DHCP Option 43 and Option 66 Override Server Allow DHCP Option 120 to override SIP Server Automatic Upgrade Hour of the Day 0 23 Specifies how firmware upgrading and provisioning request to be sent Always Check for New Firmware Check New Firmware only when F W pre suffix changes Always Skip the Firmware Check The password for encrypting the XML configuration file using OpenSSL This is required for the phone to decrypt the encrypted XML configuration file The user name for the HTTP HTTPS server The password for the HTTP HTTPS server Allows users to choose the firmware upgrade method TFTP HTTP or HTTPS Defines the server path for the firmwar
67. mbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allows any number with leading digit 1 followed by a 3 digit number followed by any number between 2 and 9 followed by any 7 digit number OR Allows any length of numbers with leading digit 2 replacing the 2 with 011 when dialed Example of a simple dial plan used in a Home Office in the US 1900x lt 1617 gt 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 346911 Explanation of example rule reading from left to right e 1900x prevents dialing any number started with 1900 FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 50 of 76 Delayed Call Forward Wait Time Enable Call Features Call Log Account Ring Tone Matching Incoming Caller ID Gosia innovative e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 e 8469 11 allows dialing special and emergency numbers 311 411 611 and 911 Note In some cases where the user wishes to dial strings such as 123 to activate voice mail or other applications provided by their service provider the should be predefined inside the dial plan feature An example dial plan will be x which allows the user to dial followed by any
68. mware contains third party software licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream web site from http www grandstream com support fag qnu_qpl FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 6 of 76 E sen innovative IP Voice amp Video CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP2120 GXP2110 GXP2100 GXP14xx Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here FIRMWARE VERSION 1 0 5 15 e Updated Web GUI interface examples with new screenshots for 1 0 5 15 GUI INTERFACE EXAMPLES e Merged GXP140x user manual content in this manual e Add pin out information Figure 1 GXP2120 GXP2110 GXP2100 GXP14xx Pin out e Updated Auto Attended Transfer information CALL TRANSFER e Modified Public Mode information PUBLIC MODE e Updated Click To Dial feature information EDITING CONTACTS AND CLICK TO DIAL e Updated Keypad MENU options and Keypad configuration flow CONFIGURATION VIA KEYPAD e Updated Web GUI options Added options Music On Hold URI Authenticate Incoming INVITE Click To Dial Feature Call Waiting Tone Ga
69. n green and the subsequent call will be made through SIP account 2 Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in use the phone will flash the other available LINE in red Aline is ACTIVE when itis in use and the corresponding LED is red COMPLETING CALLS There are several ways to complete a call e On hook dialing Enter the number when the phone is on hook and then send out gt When the phone is in idle enter the number to be dialed out gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Select an available LINE key gt The call will be dialed out e Off hook and dial Off hook the phone enter the number and send out gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to activate speaker gt You shall hear dial tone after off hook Enter the number gt Press SEND key or to dial out V e Redial Redial the last dialed number gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 27 of 76 N Press an available LINE key to activate speaker or When the phone is in idle gt Press SEND key or the REDIAL softkey e Via Call History Dial the number logged in p
70. n the list under Web GUI gt Settings gt Programmable Keys page please select eventlist BLF in the key mode choose account enter the value of each extension in the list configure an Configures the conference URI when using Broadsoft N way calling feature Configures Music On Hold URI to call when a call is on hold This feature has to be supported on the server side Configures the prefix prepended to the BLF extension when the phone picks up a Call with BLF key The default setting is FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 47 of 76 E sen PUBLISH for Presence Enables presence feature on the phone The default setting is No Different soft switch vendors have special requirements Therefore users may need select special features to meet these requirements Users can choose from Standard Nortel MCS Broadsoft CBCOM RNK Sylantro or Huawei IMS depending on the server type The default setting is Standard Account x gt SIP Settings gt Session Timer The SIP Session Timer extension that enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE If there is no refresh via an UPDATE or re INVITE message the session will be terminated once the session interval expires Session Expiration is the time in seconds where the session is considered timed out provided no successful session refresh transaction occurs beforehand The default value is 1
71. nds for no key entry If no key is pressed after the No Key Entry Timeout s ae timeout the digits will be sent out The default value is 4 seconds Allows users to configure the key as the Send key If set to Yes the key will immediately dial out the input digits In this case this key is essentially equivalent to the Send key If set to No the key is included as part of the dialing string Use as Dial Key DND Call Feature On Configures DND feature code to turn on DND DND Call Feature Off Configures DND feature code to turn off DND SETTINGS PAGE DEFINITIONS Settings gt General Settings This parameter defines the local RTP port used to listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use Local RTP Port this port value for RTP channel 1 will use port_value 2 for RTP Local RTP port ranges from 1024 to 65400 and must be even The default value is 5004 Use Random Port When set to Yes this parameter will force random generation of both FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 52 of 76 E sen innovative IP Voice amp Video the local SIP and RTP ports This is usually necessary when multiple phones are behind the same full cone NAT The default setting is Yes This parameter must be set to No for Direct IP Calling to work Specifies how often the phone sends a blank UDP packet to the SIP Keep alive Interval
72. nes whether the incoming messages will be validated or not The default Messages setting is No If set to Yes SIP User ID will be checked in the Request URI of the incoming INVITE If it doesn t match the phone s SIP User ID the call will be rejected The default setting is No Check SIP User ID for incoming INVITE Accept Incoming SIP When set to Yes the SIP address of the Request URL in the incoming SIP FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 48 of 76 from Proxy Only Authenticate Incoming INVITE E sen innovative IP Voice amp Video message will be checked If it doesn t match the SIP server address of the account the call will be rejected The default setting is No If set to Yes the phone will challenge the incoming INVITE for authentication with SIP 401 Unauthorized response The default setting is No Account x gt Audio Settings Send DTMF DTMF Payload Type Preferred Vocoder Use First Matching Vocoder in 2000K SDP SRTP Mode Symmetric RTP Silence Suppression Voice Frames Per TX G723 Rate G 726 32 Packing Mode iLBC Frame Size iLBC Payload Type Jitter Buffer Type Specifies the mechanism to transmit DTMF digits There are 3 supported modes in audio which means DTMF is combined in the audio signal not very reliable with low bit rate codecs via RTP RFC2833 or via SIP INFO Configures the payload type for DTMF using RFC2833 The de
73. nt in order to support PSTN internetworking To invoke a reliable provisional response the 100rel tag is appended to the value of the required header of the initial signaling messages When set to Auto the phone will look for the caller ID in the order of P Asserted Identity Header Remote Party ID Header and From Header in the incoming SIP INVITE When set to Disabled all incoming calls are displayed with Unavailable When set to From Header the phone will display the caller ID based on the From Header in the incoming SIP INVITE The default setting is Auto FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 46 of 76 Use Privacy Header Use P Preferred ldentity Header E sen innovative IP Voice amp Video Controls whether the Privacy Header will present in the SIP INVITE message or not The default setting is default which is when Huawei IMS special feature is on the Privacy Header will not show in INVITE If set to Yes the Privacy Header will always show in INVITE If set to No the Privacy Header will not show in INVITE Controls whether the P Preferred ldentity Header will present in the SIP INVITE message or not The default setting is default which is when Huawei IMS special feature is on the P Preferred ldentity Header will not show in INVITE If set to Yes the P Preferred Identity Header will always show in INVITE If set to No the P Preferred ldentity Header wi
74. nterval and Degree Unit for weather information display PUBLIC MODE The GXP2120 GXP2110 GXP2100 GXP14xx supports hot desking using public mode Under public mode users could login the phone with the SIP account User ID and password Please follow the steps below to configure the phone for public mode e Fill up the SIP server address for account 1 first e Under Web GUI gt Settings gt General Settings set Public Mode option to Yes Click Save and Apply and reboot the phone e When the phone boots up SIP User ID and Password to register to the configured SIP server in account 1 will be required Enter the correct account information to log in to the phone When entering the account information press softkey 123 abc to toggle input method e In login page pressing CONF button on the phone will show phone s IP address e After using the phone go to LCD MENU LogOut to log off the public mode EDITING CONTACTS AND CLICK TO DIAL From GXP2120 GXP2110 GXP2100 GXP14xx Web GUI users could view contacts edit contacts or dial out with Click to Dial feature on the top of the Web GUI In the following figure the Contact page shows all the added contacts manually or downloaded via XML phonebook Here users could add new contact edit selected contact or dial the contact number Before using the Click To Dial feature make sure the option Click To Dial Feature under web GUI gt Settings gt Call Features is turned on By
75. oup will be notified of this by the red flashing button and they will be able to resume the call from their phone by pressing the line button However if this call is placed on private hold no other member of the SCA group will be able to resume that call To enable shared call appearance the user would need to register the shared line account on the phone In addition they would need to navigate to Settings gt Programmable Keys on the web UI and set the line key mode as Shared Line If the user requires more shared call appearances the user can configure multiple line buttons to be shared line buttons associated with the account CALL FEATURES The GXP2120 GXP2110 GXP2100 GXP14xx supports traditional and advanced telephony features including caller ID caller ID with caller Name call forward and etc Table 10 CALL FEATURES Block Caller ID for all subsequent calls 30 e Off hook the phone e Dial 30 FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 35 of 76 31 67 82 70 71 72 73 90 91 Gosia Innovative Send Caller ID for all subsequent calls e Off hook the phone e Dial 31 Block Caller ID per call e Off hook the phone e Dial 67 and then enter the number to dial out Send Caller ID per call e Off hook the phone e Dial 82 and then enter the number to dial out Disable Call Waiting per Call e Off hook the phone e Dial 70 an
76. ppearance BLA downloadable phone book XML LDAP up to 2000 items for GXP2120 GXP2110 GXP2100 up to 500 items for GXP14xx call waiting FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 12 of 76 HD Audio Headset Jack Base Stand Wall Mountable EXT Board QoS Security Multi language Upgrade and Provisioning Power and Green Energy Efficiency Physical Operating Temperature and Humidity Package Gore call log up to 2000 records for GXP2120 GXP2110 GXP2100 up to 500 records for GXP14xx XML customization of idle screen off hook auto dial answer click to dial flexible dial plan hot desking personalized music ringtones server redundancy and fail over auto Yes HD handset with support for wideband audio For GXP2120 GXP2110 GXP2100 1450 2 5mm and RJ9 headset jack For GXP140x RJ9 headset jack only Yes 2 angle positions available Yes GXP2120 GXP2110 only Layer 2 802 1Q 802 1p and Layer 3 ToS DiffServ MPLS QoS User and administrator level passwords MD5 and MD5 sess based authentication 256 bit AES encrypted configuration file TLS SRTP 802 1X media access control English German Italian French Spanish Portuguese Russian Croatian Simplified Chinese traditional Chinese Korean Japanese and etc Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069 or AES encrypted XML configuration file Universal power adapter Input 100 240VAC
77. range on each model The default value is XML Service Note This option is not applicable to GXP14xx Settings gt Programmable Keys Line Key X Assigns a function to the corresponding line key The key mode options are e Line Regular line key to open up a line and switch line The Value field can be left blank e Shared Line Share line for Shared Line Appearance feature Select the Account registered as Shared line for the line key The Value field can be left blank e Speed Dial Select the Account to dial from And enter the Speed Dial number in the Value field to be dialed e Busy Lamp Field BLF FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 58 of 76 rm Innovative IP Voice amp Video Select the Account to monitor the BLF status Enter the extension number in the Value field to be monitored e Presence Watcher This option has to be supported by a presence server and it is tied to the Do Not Disturb status of the phone s extension e Eventer BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX server has to support this feature e Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account For example if the phone is offhook and account 2 is active it will call the configured Speed Dial number using account 2 e Dial D
78. ree HTTP server from http httpd apache org or use Microsoft IIS web server CONFIGURATION FILE DOWNLOAD Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File binary or XML through TFTP or HTTP HTTPS The Config Server Path is the TFTP or HTTP HTTPS server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be the same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 73 of 76 E sen innovative IP Voice amp Video numbers i e P2 is associated with the Admin Password in the Web GUI gt Maintenance gt Web Telnet Access page For a detailed parameter list please refer to the corresponding firmware release configuration template When the GXP2120 GXP21 10 GXP2100 GXP14xx boots up or reboots it will issue a request to download a configuration XML file named cfgxxxxxxxxxxxx xml followed by a file named cfgxxxxxxxxxxxx where XXXXXXXXXXXX is the MAC address of the phone i e cfg000b820102ab xml and cfg000b820102ab If the download of cfgxxxxxxxxxxxx xml file is not successful the provision program will download a generic
79. rency update on the phone The default setting is Yes If set to No the currency information screen will not show Note This option is not applicable to GXP14xx Configures currency code for the phone to look up and display the currency information FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 57 of 76 LM Innovative IP Voice amp Video Note This option is not applicable to GXP 14xx Settings gt XML Applications Idle Screen XML Download Download Screen XML At Bootup User Custom Filename Idle Screen XML Server Path XML Application Server Path XML Application Softkey Label Configures to enable idle screen XML download Users could select HTTP HTTPS TFTP to download the XML idle screen file The default setting is No If set to Yes the idle screen XML file will be downloaded when the phone boots up The default setting is No Specifies the custom file for the idle screen XML file to be downloaded Configures the server path to download the idle screen XML file This field could be IP address or URL with up to 256 characters Configures the server path to download the idle screen XML file This field could be IP address or URL with up to 256 characters Note This option is not applicable to GXP 14xx Specifies the softkey name displayed on the idle screen for the users to enter XML application Please make sure the label name does not exceed the softkey
80. rname ACS username for TR 069 TR 069 Password ACS password for TR 069 Enables periodic inform If set to Yes device will send inform packets to the Periodic Inform Enable ACS The default setting is No Periodic Inform Interval Sets up the periodic inform interval to send the inform packets to the ACS Connection Request The user name for the ACS to connect to the phone Username Connection Request The password for the ACS to connect to the phone FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 64 of 76 E sen Password Connection Request Port The port for the ACS to connect to the phone CPE SSL Certificate The Cert File for the phone to connect to the ACS via SSL CPE SSL Private Key The Cert Key for the phone to connect to the ACS via SSL Maintenance gt Security Configures the access control for the users to configure from keypad Menu There are three different options Unrestricted All the options can be accessed in keypad Menu Basic settings only The CONFIG option will not display for users to access in keypad Menu e Constraint Mode CONFIG FACTORY FUNCTIONS and NETWORK options will not display for users to access in keypad menu Configuration via Keypad Menu If set to Yes the keypad can be locked by pressing and holding the STAR key for about 4 seconds A lock icon will show indicating the keypad is locked The default setting is Yes Enable STAR key KEE Keypa
81. s this may damage the phone This type of damage is not covered under warranty FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 18 of 76 Gosia Innovative USING THE GXP2120 GXP2110 GXP2100 GXP14xx GETTING FAMILAR WITH THE LCD GXP2120 GXP2110 GXP2100 GXP14xx has a dynamic and customizable screen The screen displays differently depending on whether the phone is idle or in use active The following table describes the items displayed on the GXP2120 GXP2110 GXP2100 GXP14xx idle screen DATE AND TIME LOGO NETWORK STATUS STATUS ICON LINE STATUS INDICATOR SOFTKEYS in Idle Screen Table 6 LCD DISPLAY DEFINITIONS Displays the current date and time It can be synchronized with Internet time servers Displays company logo name This logo name can be customized via xml screen customization The maximum size for logo name string is 26 characters in English approximately Note For GXP140x only strings can be used for logo name due to LCD limitation Shows the status of network in the middle of the screen It will indicate whether the network is down or starting Shows the status of the phone for registration status call features and etc using icons as shown in the next table Displays the name of the account that is in use Note Line Status Indicator is NOT applicable to GXP140x The softkeys are context sensitive and will change depending on the status of the phone Typica
82. server in order to keep the ping hole on the NAT router to open The default setting is 20 seconds The NAT IP address used in SIP SDP messages This field is blank at the default settings It should ONLY be used if it s required by your ITSP Use NAT IP The IP address or Domain name of the STUN server STUN resolution STUN Server results are displayed in the STATUS page of the Web GUI Only non symmetric NAT routers work with STUN Configures to turn on off public mode for hot desking feature on the phone If set to Yes users would need fill in the SIP Server address for account 1 as well Then reboot the phone When the phone boots up users will need enter SIP User ID and Password on the LCD to login and Public Mode use the phone Note When the phone is in public mode login screen press CONF button will have the IP address of the phone displayed Settings gt Call Features Configures a User ID extension to dial automatically when the phone is Off hook Auto Dial off hook The phone will use the first account to dial out The default setting is No If configured when the phone is on hook it will go off hook after the Off hook Timeout timeout in seconds The default value is 30 seconds Configures the intercom extension number for account 1 to dial out Not Intercom User ID applicable to GXP14xx This User ID is mapped to the INTERCOM button on the phone Disable Call Waiting Disables the call waiting feature The
83. ssed Call Status OFF No missed call ON New missed call Save Call Record Status OFF No saving call record activity ON The phone is writing the call records into the flash at the moment Waiting For Response Please wait for the phone to response before the keypad entry Handset Status OFF handset on hook ON handset off hook Speaker Status OFF speaker off ON speaker on Headset Status OFF headset off ON headset on Calling Out The phone is calling out Calling In Phone is ringing with incoming call Incoming Call The current call is an incoming call Outgoing Call The current call is an outgoing call Call Failed Fail to establish call SRTP Status OFF SRTP is not used ON SRTP is used FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 23 of 76 4 MUTE Status OFF No muted ON Muted Call On Hold Call Active Conference Call Core Dump Ghin Innovative Core dump file can be downloaded from phone s Web GUl gt Status page Table 8 GXP140x LCD ICONS Registration Status Registered Registration Status Not Registered Handset Status OFF handset on hook ON handset off hook Speaker Status OFF speaker off ON speaker on Headset Status OFF headset off ON headset on DND Status OFF Do Not Disturb disabled ON Do Not Disturb enabled Call Forward Status OFF Call Forward feature disabled ON
84. t and client waits for server to return The default setting is 30 seconds Specifies whether the searching result is sorted or not The default setting is No Configures to enable LDAP number searching when dialing and receiving calls Configures the display name when LDAP looks up the name for incoming call or outgoing call This field must be a subset of the LDAP Name Attributes Example gn cn sn description If set to Yes the Phonebook Key will be used to bring up LDAP search The default setting is No If the devices are kept within a private network behind a firewall we recommend using STUN Server The following settings are useful in the STUN Server scenario FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 67 of 76 dstream Innovative IP Voice amp Video e STUN Server Enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank e Use Random Ports This setting depends on your network settings When set to Yes it will force random generation of both the local SIP and RTP ports This is usually necessary when multiple GXPs are behind the same NAT If using a Public IP address set this parameter to No e NAT Traversal Default setting is No Enable the device to use NAT traversal when it is behind firewall on a private network Select Keep Alive Auto STUN with
85. t right arrow key Download SCR XML Triggers the phone to download the XML idle screen file immediately The XML idle screen server path and downloading method need to be set up correctly from Web GUI first Erase Custom SCR Erases custom XML idle screen previously loaded on the phone After erasing it the phone will show default idle screen Display Language Selects the language to be displayed on the phone s LCD Users could select Automatic for local language based on IP location if available Time Settings Configures date and time on the phone Star Key Lock Turns on off keypad lock feature and configures keypad lock password FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 39 of 76 Config Factory Functions Network Call Features Voice Mails Reboot Exit Gosia innovative Config sub menu includes the following options SIP Configures SIP Proxy Outbound Proxy SIP User ID SIP Auth ID SIP Password SIP Transport and Audio information to register SIP account on the phone Upgrade Configures firmware server and config server for upgrading and provisioning the phone Factory Reset Resets the phone to factory default settings Layer 2 QoS Configures 802 1Q VLAN Tag and priority value Factory Functions sub menu includes the following options Audio Loopback Speak to the phone using speaker handset headset If you can hear your voice your audio is working f
86. ted documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream IP phone it will be sure to bring convenience and color to both your business and personal life FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 76 of 76
87. the change To make Quick IP Call take the phone off hook first Then dial xxx where x is 0 9 and xxx lt 255 Press or SEND and a direct IP call to aaa bbb ccc XXX will be completed aaa bbb ccc is from the local IP address regardless of subnet mask The number xx or x are also valid The leading 0 is not required but it s OK For example e 192 168 0 2 calling 192 168 0 3 dial 3 followed by or SEND e 192 168 0 2 calling 192 168 0 23 dial 23 followed by SEND e 192 168 0 2 calling 192 168 0 123 dial 123 followed by SEND e 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 Note e The wil represent colon in direct IP call rather than SEND key as in normal phone call e If you have a SIP server configured direct IP call still works If you are using STUN direct IP call will also use STUN e Configure the User Random Port to No when completing direct IP calls ANSWERING PHONE CALLS RECEIVING CALLS e Single incoming call Phone rings with selected ring tone The corresponding LINE key will flash in red Answer call by taking handset off hook or using Speaker Headset or pressing the flashing LINE key e Multiple incoming calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone The other LINE key will flash in red Answer the incoming call by pressing the flashing LINE key The current active cal
88. tivate speaker You shall hear dial tone after off hook Press MENU button to switch the call screen from Dialing to Paging Enter the number Press SEND key or to dial out V V V V FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP 14xx USER MANUAL Page 28 of 76 E sen innovative IP Voice amp Video Note e After entering the number the phone waits for the No Key Entry Timeout Default timeout is 4 seconds configurable via Web GUI before dialing out Press SEND or key to override the No Key Entry Timeout e If digits have been entered after handset is off hook the SEND key will works as SEND instead of REDIAL e By default can be used as SEND to dial the number out Users could disable it by setting User as Dial Key to No from Web GUI gt Account X gt Call Settings e For Paging Intercom if the SIP Server PBX supports the feature and has Paging Intercom feature code set up already users do not necessarily need toggle to paging mode in the call screen Simply dial the feature code with extension as a normal call MAKING CALLS USING IP ADDRESSES Direct IP Call allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP calls can be made between two phones if e Both phones have public IP addresses or e Both phones are on the same LAN VPN using private or public IP addresses or e Both phones can be connected through a router using public or private IP addresses with ne
89. volume when the phone is on hook N A Voicemail 0 9 Standard phone keypad Configure key mode and User ID to use the Multi MULTI PURPOSE KEYS N A N A Purpose key as Speed Dial BLF Call Park and etc MAKING PHONE CALLS HANDSET SPEAKER AND HEADSET MODE The GXP2120 GXP2110 GXP2100 GXP14xx allows users to switch among handset speaker or headset when making calls Press the Hook Switch to switch to handset press the Headset button to switch to headset or press the Speaker button to switch to speaker MULTIPLE SIP ACCOUNTS AND LINES GXP2120 can support up to 6 independent SIP accounts GXP2110 GXP2100 can support up to 4 independent SIP accounts GXP14xx can support up to 2 independent accounts Each account is capable FIRMWARE VERSION 1 0 5 15 GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 26 of 76 E sen innovative IP Voice amp Video of independent SIP server user and NAT settings Each of the line buttons is virtually mapped to an individual SIP account In off hook state select an idle line and the dial tone will be heard To make a call select the line you wish to use The corresponding LINE LED will light up in green The user can switch lines before dialing any number by pressing the LINE buttons For example If 2 independent accounts are registered on GXP2120 GXP2110 GXP2100 GXP14xx when LINE 1 is pressed the LINE 1 LED will light up in green If LINE 2 is pressed the LINE 2 LED will light up i

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