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HP Pavilion m4-1003tx

1. f NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e A thermal pad is used on the Northbridge chip 3 and the heat sink section 4 that services it 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Reverse this procedure to install the heat sink Processor y NOTE The processor spare part kit includes replacement thermal material Description Spare part number Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 701658 001 6 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 711903 001 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 680645 001 MB L3 cache 35 W Intel Dual Core i3 3120M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 700627 001 Intel Dual Core i3 3110M 2 40 GHz processor 1600 MHz FSB
2. You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries Desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager E NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media 78 HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the prog
3. Li ion battery 708462 001 16 DVD RW Double Layer with SuperMulti Drive includes bezel and bracket 718434 001 17 32 GB solid state drive 718444 001 18 WLAN module Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 Ralink RT5390R 802 11b g n 1x1 WiFi Adapter 691415 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 19 RTC battery 718440 001 20 Hard drive does not include hard drive bracket or hard drive connector cable 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 634250 001 500 GB 5400 rpm 9 5 and 7 0 mm 683802 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and hard 718432 001 drive connector cable 21 Memory module PC3L 12800 1600 MHz 4 GB 691740 001 2 GB 691739 001 Chapter 3 Illustrated parts catalog Display assembly subcomponents Qo Item Component Spare part number 1 Display bezel 718427 001 2 Display hinges 718433 001 3 Webcam microphone module includes double sided adhesive 718447 001 4 14 0 in BrightView 1366x768 HD LED display panel 718439 001 5 Display panel cable includes webcam microphone module cable 718428 001 6 Antenna Kit includes left and right wireless antenna cables and transceivers 718424 001 7 Display enclosure 718425 001 Display assembly subcomponents 19 Mass storage devices 0 Peo 9 w lte
4. microphone jack headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to a headphone jack the computer speakers are disabled 4 USB 2 0 port Connects an optional USB device 5 Optical drive Reads and writes select models only to an optical disc Right side Item Component Description 6 Optical drive eject button Releases the disc tray 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Front Item Component Description 1 Speakers 2 Produce sound 2 Digital Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital SD 12 Chapter 2 External component identification Bottom ltem 1 Component Battery lock Description Locks the battery in the battery bay 2 Battery bay Holds the battery 3 Vents 6 Enables airflow to cool internal components NOTE The computer f
5. 3 0 MB L3 cache 35 W 682417 001 Intel Pentium 2020M 2 40 GHz processor 1600 MHz FSB 2 0 MB L3 cache 35 W 700628 001 Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer A Remove the battery see Battery on page 30 and then remove the following components b Hard drive see Hard drive on page 31 WLAN module see WLAN module on page 33 Solid state drive see Solid state drive on page 35 Memory module service cover see Memory module on page 36 Component replacement procedures 61 o D 7 Q Optical drive see Optical drive on page 38 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Fan see Fan on page 52 System board see System board on page 55 Heat sink see Heat sink on page 59 Remove the processor 1 Turn the system board upside down with the front toward you 2 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click 3 Lift the processor 3 straight up and remove it Ey NOTE The gold triangle 4 on the processor must be aligned with the triangle
6. Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Connects an external VGA monitor or projector 5 RJ 45 network jack Connects a network cable 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 USB 3 0 ports 2 Chapter 2 External component identification Connect optional USB 3 0 devices and provide enhanced USB power performance Right side Item Component Description 1 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power to preserve your work NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 3 Audio out headphone jack Audio in Connects optional powered stereo speakers
7. Ralink RT5390R 802 11b g n 1x1 WiFi Adapter 691739 001 2 GB memory module PC3L 12800 1600 MHz 691740 001 4 GB memory module PC3L 12800 1600 MHz 697904 001 Keyboard for use in the United States includes keyboard cable 697904 281 Keyboard for use in Taiwan includes keyboard cable 697904 AB1 Keyboard for use in Thailand includes keyboard cable 700627 001 Intel Dual Core i3 3120M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 700628 001 Intel Pentium 2020M 2 40 GHz processor 1600 MHz FSB 2 0 MB L3 cache 35 W includes replacement thermal material 701658 001 Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W includes replacement thermal material 708462 001 A cell 41 Wh 2 80 Ah Li ion battery 710413 001 90 W AC adapter PFC S 3P 4 5 mm 710414 001 90 W AC adapter PFC SMT 3P EM 4 5 mm 710418 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 711903 001 Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 718424 001 Antenna Kit includes left and right wireless antenna cables and transceivers 718425 001 Display enclosure 718426 001 Base enclosure includes 4 rubber feet battery lock latch and battery release latch 718427 001 Display bezel 718428 001 Display panel cable includes webcam
8. Send and receive wireless signals to communicate with WLANs 2 Webcam light On The webcam is in use 3 Webcam Records video and captures still photographs To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications Display 6 Item Component Description 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen select the HP Support Assistant app select My computer and then select User guides Button Component Description Power button e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enable
9. USB board cable 2 from the base enclosure The audio USB board cable is attached to the base enclosure with double sided tape Remove the Phillips PM2 5x4 0 screw 3 that secures the audio USB board to the base enclosure 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the audio USB 4 from the base enclosure Reverse this procedure to install the audio USB board System board f NOTE The system board spare part kit includes replacement thermal material Description Spare part number Equipped with the Intel HM77 Express Chipset nVidia N14M GS GeForce 730M discrete 718445 501 graphics subsystem with 2 GB of memory and the Windows 8 Standard operating system Equipped with the Intel HM77 Express Chipset nVidia N14M GS GeForce 730M discrete 718445 001 graphics subsystem with 2 GB of memory and the Windows 7 operating system Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer A Remove the battery see Battery on page 30 and then remove the following components a Hard drive see Hard drive on page 31 b WLAN module see WLAN module on p
10. connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Select Updates and tune ups and then select Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates B
11. corner covers removal 45 spare partnumber 45 removal replacement procedures 29 40 right side components 11 RJ 45 network jack 10 RTC battery removal 41 spare part number 18 23 41 Rubber Kit spare part number 21 23 S Screw Kit spare part number 21 23 security cable slot location 12 security product description 3 service considerations cables 25 connectors 25 plastic parts 24 service tag 15 serviceability product description 4 solid state drive precautions 25 product description 2 removal 35 spare part number 23 35 speakers location 12 removal 63 spare part number specifications computer 74 display 75 hard drive 76 system board removal 55 spare part numbers 55 18 20 17 23 63 17 23 T tools required 24 top cover removal 45 spare part number 17 23 45 TouchPad button 9 TouchPad button board removal 50 spare part number 17 23 50 TouchPad components 9 TouchPad light 9 TouchPad on off button 9 TouchPad zone 9 transporting guidelines 27 U USB 2 0 port 11 USB 3 0 port 10 v vent 10 13 video product description 2 WwW webcam 5 webcam light 5 webcam microphone module removal 66 spare partnumber 19 23 67 Windows applications key 7 Windows key 7 wireless antenna locations 5 removal 70 spare part number wireless light 8 wireless product description 3 WLAN module removal 33 spare part numbers 33 workstation guidelines 27 19 22 70 18 22 Ind
12. for Authorized Service Provider parts 3 Disconnect the fan cable from the system board oS SS SS Turn the computer right side up with the front toward you Open the computer Remove the tape 1 that attaches the fan to the heat sink Remove the two Phillips PM2 0x4 5 screws 2 that secure the fan to the base enclosure Remove the fan 3 from the base enclosure Component replacement procedures 53 Reverse this procedure to install the fan Audio USB board Description Spare part number Audio USB board includes cable 718435 001 Before removing the audio USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 30 and then remove the following components Hard drive see Hard drive on page 31 b Memory module service cover see Memory module on page 36 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 42 e Top cover see Top cover on page 45 Remove the audio USB board 1 Release the ZIF connector 1 to which the audio USB board cable is attached and then disconnect the audio USB board cable from the system board Detach the audio
13. from the webcam microphone module b Release the display panel cable from the clips 2 and routing channel built into the top edge and left side of the display enclosure Component replacement procedures 69 c Remove the display panel cable 3 The display panel cable is available using spare part number 718428 001 t 1 10 If it is necessary to replace the wireless antenna a Detach the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided adhesive b Release the wireless antenna cables from the clips 2 and routing channel built into the top edge and right side of the display enclosure c Remove the wireless antenna 3 The wireless antenna are available using spare part number 718424 001 f to l en em pm Reverse this procedure to reassemble and install the display assembly 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS T
14. hinge 3 Remove the six Phillips PM2 5x4 5 screws 3 that secure the display assembly to the top cover 4 Remove the display assembly 4 from the computer Component replacement procedures 65 5 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Remove the two crew covers 1 and the two Phillips PM2 5x3 5 screws 2 that secure the display bezel to the display assembly The screw covers are available in the Rubber Kit spare part number 718441 001 1 l T 7 I l I i Mi b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 4 The display bezel is available using spare part number 7 18427 001 6 If it is necessary to replace the webcam microphone module CAUTION Handle the webcam microphone module with caution This module has a thin profile and is susceptible to damage when not handled carefully a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided adhesive 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts b Disconnect the webcam microphone module cable 2 from the webcam microphone module c Remove the webcam microphone module The webca
15. icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Speakers Description Spare part number Speakers include left and right speakers and cables 718443 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following components D g h Hard drive see Hard drive on page 31 WLAN module see WLAN module on page 33 Solid state drive see Solid state drive on page 35 Memory module service cover see Memory module on page 36 Optical drive see Optical drive on page 38 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Fan see Fan on page 52 System board see System board on page 55 Remove the speakers 1 Release the front speaker cables 1 from the clips built into the base enclosure Component replacement procedures 63 2 Remove the speakers 2 Reverse this procedure to install the speakers Display assembly sub
16. module Aux terminal labeled 2 2 Remove the Phillips PM2 0x2 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 33 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle y NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration LG Reverse this procedure to install the WLAN module 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Solid state drive Description Spare part number 32 GB solid state drive 718444001 Before removing the solid state drive follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 30 Remove the hard drive service cover see Hard drive on page 31 Remove the solid state drive 1 2 Remove the Phillips PM2 0x2 0 screw 1 that secures the solid state drive to the system board The solid state drive tilts up Remove the solid state drive 2 by pulling the module
17. only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory Creating recovery media and backups 77 See Creating HP Recovery media on page 78 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics
18. will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 85 11 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and
19. 3 that secure the system board to the base enclosure Component replacement procedures 57 11 Lift the right side of the system board 1 until it rests at an angle 12 Remove the system board by sliding it up and to the right an angle 2 Reverse this procedure to install the system board Power connector cable Description Spare part number Power connector cable 718429 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 30 and then remove the following components a Hard drive see Hard drive on page 31 WLAN module see WLAN module on page 33 c Solid state drive see Solid state drive on page 35 d Memory module service cover see Memory module on page 36 e Optical drive see Optical drive on page 38 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts f Keyboard see Keyboard on page 42 g Top cover see Top cover on page 45 h Fan see Fan on page 52 i System board see System board on page 55 Remove the power connector cable 1 Turn the system board upside down with th
20. 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3120M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Pentium 2020M 2 40 GHz processor 1600 MHz FSB 2 0 MB L3 cache 35 W Chipset Intel HM77 Express chipset Graphics Panel Internal graphics Intel HD Graphics 4000 Switchable Discrete Graphics nVidia N14M GS GeForce 730M with up to 2 GB of dedicated video memory 256x16 DDR3 1 GHzx4PCs Support for muxless hybrid graphics Support for Optimus 2012 2013 Support for HD decode DX11 and HDMI 14 0 in high definition HD light emitting diode LED BrightView BV 1366x768 slim 3 6 mm display with webcam and microphone Support for low voltage differential signalling LVDS Typical brightness 200 nits 2 Category Memory Description Two customer accessible upgradable memory module slots Support for DDR3L 1600 MHz dual channel Support for 8192 MB of system RAM in the following configurations e 8192 MB 4096 MB x 2 e 6144 MB 4096 MB 2048 MB e 4096 MB 4096 MB x 1 2048 MB x 2 e 2048 MB 2048 MB x 1 Hard drive Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in and 9 5 mm 37 in thickness Support for Serial ATA Support Intel Smart Response Technology Support for Accelerometer hard drive protection Su
21. E During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Chapter 9 Backing up restoring and recovering Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows y IMPORTANT This option does not provide backups of your information Before using this option back up any personal informat
22. Gi HP Pavilion m4 Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2013 Document Part Number 713143 001 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined
23. IOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk CH 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions y NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 72 Chapter 7 Using Setup Utility BIOS and System Diagnostics Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions f NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 73 8 Specifications Computer specifications 34 7cm 24 5cm 2 45cm and 2 0kg Metric U S Dimensions Width 34 7 cm 13 66 in Depth 24 5 cm 9 66 in Height front to
24. The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 10 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO France UTE 1 Germany VDE 1 ltaly IMQ 1 Japan METI 3 The Netherlands KEMA H Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it
25. age 33 Component replacement procedures 55 g h Solid state drive see Solid state drive on page 35 Memory module service cover see Memory module on page 36 Optical drive see Optical drive on page 38 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Fan see Fan on page 52 2 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 36 e Heat sink see Heat sink on page 59 e Processor see Processor on page 61 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Disconnect the display panel cable from the system board 4 Turn the computer right side up with the front toward you 5 Open the computer 6 Disconnect the speaker cable 1 from the system board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Release the ZIF connector 2 to which the audio USB board cable is attached and then disconnect the audio USB board cable from the system board 8 Release the power connector 1 from the clips and molding built into the base enclosure 9 Release the power connector cable 2 from the routing channel built into the base enclosure 10 Remove the three Phillips PM2 5x4 5 screws
26. ailand 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 634250 001 750 GB 5400 rpm SATA 9 5 mm hard drive does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 718432 001 Miscellaneous parts 21 22 Spare part number Description 676521 001 1 TB 5400 rpm SATA 9 5 mm hard drive does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 718432 001 680645 001 Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 682417 001 Intel Dual Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 683802 001 500 GB 5400 rpm SATA 9 5 and 7 0 mm hard drive does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 718432 001 690020 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 691415 001
27. an starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 5 Memory module service cover Battery release latch Provides access to the memory module compartments and the optical drive bay Releases the battery from the battery bay 6 Hard drive service cover Provides access to the hard drive bay and the WLAN module slot CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support Bottom 13 3 Illustrated parts catalog 14 Chapter 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag pol ES XXXXXKK ODOM HEH e Product XXXXXKXX IR ERR O D A E Warranty Te lyOy Model XXXXXKX ltem Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Pa
28. aphics subsystem with 2 GB of memory and the Windows 8 Standard operating system includes replacement thermal material 718446 001 Top cover includes TouchPad 718447 001 Webcam microphone module includes double sided adhesive Sequential part number listing 23 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ey NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions 24 Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat
29. away from the slot at an angle oto Reverse this procedure to install the solid state drive Component replacement procedures 35 Memory module Description Spare part number A GB PC3L 12800 1600 MHz 691740 001 2 GB PC3L 12800 1600 MHz 691739 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support amp Drivers gt click Drivers amp Software 3 In the Enter a product name number box type the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps ml D Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 Remove the memo
30. by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents RTE U 2 External component identification ccccccccsscsscscccseccccsscccescccsscecescccscceeeceeescesesseoeese 5 EI EE 5 Butoi onat a E E A E E E E O 6 Keys aene EE 7 Lights anae E A E A E R arene 8 TouchPad E 9 lesida ca a a e a rare aia 10 TIETE ee Eeer 11 IS EE 12 GI E 13 3 Ulustveted parts catdl g sisi ncniitsinciacdinninunianniinunimniniiaauens 14 SENICE lI BEE 15 Computer major components eeeeeceeceeeceeeeeeeeeeaaeeeeeesseeeeseeeeeceeeeceeeceeeeeeeeeeeeeaaaeeaaeeeneeeeeseeees 16 WEE 19 Mass st rag devic s ee 20 Miscellaneous E 21 Sequential part number listing E 21 4 Removal and replacement procedures preliminary requirements csccccssscsesccessoees 24 E EE 24 EE EE ressorsas cette eener 24 Pets ti E 24 ee 25 Drive handling E 25 CSS ined e Ke We E 26 Electrostatic discharge damage wins ceynzsaivodacciianvivnieemensecanunmeeiaunidreubeme uae dpemenais 26 Packaging and transporting guidelines cccccccccsesceeeeeseeeeeeeneeeeeeeseeeeees 27 KEE TE 27 5 Removal and replacement procedures for Customer Self Repair parts sccccscecseseeee 29 Component replacement procedures cccccessseeeeesceeeeeeeneeeeeeeeeeeceeaeeeecseseeeeeseeeeensetseeeensaaes 29 Batey dee ee 30 E sacs so aesse pats ganee a oa few
31. components y NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections To remove the display assembly and access the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following components Hard drive see Hard drive on page 31 b WLAN module see WLAN module on page 33 c Solid state drive see Solid state drive on page 35 d Memory module service cover see Memory module on page 36 e Optical drive see Optical drive on page 38 f Keyboard see Keyboard on page 42 g Top cover see Top cover on page 45 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts h Fan see Fan on page 52 i System board see System board on page 55 Remove the display assembly 1 Release the display panel cable 1 from the clips and routing channel built into the base enclosure 2 Release the wireless antenna cables 2 from the clips and routing channel built into the base enclosure and right display
32. d at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings see your power options From the Start screen type power select Settings and then select Power Options from the list of applications Chapter 2 External component identification Item Component Description 1 esc key Reveals system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows logo key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 Windows applications key Displays options for a selected object Keys 7 8 Item Component Description 1 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power to preserve your work NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light e Ambe
33. dapter HP Smart e Audio in mono microphone audio out stereo headphone combo jack e HDMI v1 4 supporting up to 1920x1080 60Hz e RJ 45 Ethernet e USB two USB 3 0 ports on one side one USB 2 0 port on the other side VGA Dsub 15 pin supporting 2048x1536 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Full size island style Windows 8 keyboard no numeric keypad Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Taps enabled by default Support for Windows 8 modern trackpad Support for the following AC adapters e 90 W AC adapter PFC S 3P 4 5 mm e 90 W AC adapter PFC SMT 3P EM 4 5 mm Support for 4 cell 41 Wh 2 80 Ah Li ion battery Security Support for security cable lock 4 Category Operating system Description Preinstalled e Windows 8 Chinese Simplified 64 bit e Ubuntu Linux 64 bit Drivers support e Windows 8 drivers 64 bit e Windows 7 drivers 32 and 64 bit e Windows XP drivers 32 bit Serviceability Chapter 1 Product description End user replaceable parts e AC adapter e Botter system e Hard drive e Memory modules expansion and primary e Optical drive e Solid state drive e WLAN module 2 External component identification Display Item Component Description 1 WLAN antennas 2
34. e front toward you 2 Disconnect the power cable from the system board Reverse this procedure to install the power connector cable Heat sink Description Spare part number Heat sink includes replacement thermal material 718431 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Component replacement procedures 59 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following components baal D g h Hard drive see Hard drive on page 31 WLAN module see WLAN module on page 33 Solid state drive see Solid state drive on page 35 Memory module service cover see Memory module on page 36 Optical drive see Optical drive on page 38 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Fan see Fan on page 52 System board see System board on page 55 Remove the heat sink 1 Turn the system board upside down with the front toward you 2 Following the 1 2 3 4 5 6 sequence stamped into the heat sink remove the six Phillips PM2 0x4 5 screws 1 that secure the heat sink to the system board 3 Remove the heat sink 2
35. ecovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions e Ifyou want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support e If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 80 e Ifyou want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 81 e Ifyou want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery
36. ect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following components Hard drive see Hard drive on page 31 b Memory module service cover see Memory module on page 36 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 42 When replacing the top cover be sure that the power button board see Power button board on page 48 and TouchPad button board see TouchPad button board on page 50 are removed from the defective top cover and installed on the replacement top cover Remove the top cover 1 Remove the rear corner covers 1 The rear corner covers are included in the Plastics Kit spare part number 718438 001 2 Remove the ten Phillips PM2 5x6 5 screws 2 that secure the top cover to the computer Component replacement procedures 45 3 Remove the two Phillips PM2 0x2 0 broad head screws 1 in the optical drive bay that secure the top cover to the computer 4 Remove the two Phillips PM2 5x4 0 screws 2 in the hard drive bay that secure the top cover to the computer D I l l 5 Turn the computer right side with the front toward you 6 Open the computer 7 Release the ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from the system board 46 Chapter 6 Removal and replacement procedures for Authorized Ser
37. ecures the power button board to the top cover 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Dt the left side of the power button board 3 until it rests at an angle and then remove the power button board by sliding it up and to the left 4 Reverse this procedure to install the power button board Component replacement procedures 49 TouchPad button board Description Spare part number TouchPad button board includes TouchPad button board bracket TouchPad button board cable 718437 001 and TouchPad board cable Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following components a Hard drive see Hard drive on page 31 Memory module service cover see Memory module on page 36 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 42 e Top cover see Top cover on page 45 Remove the TouchPad button board 1 Detach the TouchPad button board cable 1 from the TouchPad The TouchPad button board cable is attached to the TouchPad with double sid
38. ed tape 2 Release the ZIF connector 2 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the TouchPad board 3 Remove the two Phillips PM2 5x4 0 screws 3 that secure the TouchPad button board to the top cover A Remove the TouchPad button board bracket 4 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 5 Remove the TouchPad button board 5 Reverse this procedure to install the TouchPad button board Component replacement procedures 51 Fan Description Spare part number Fan includes cable 718430 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following components Hard drive see Hard drive on page 31 b Memory module service cover see Memory module on page 36 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 42 e Top cover see Top cover on page 45 Remove the fan 1 Close the computer 2 Turn the computer upside down with the front toward you 52 Chapter 6 Removal and replacement procedures
39. eeeseeeeeeeeeeeeeesseeseeaeees 78 E E 79 Using Windows Refresh for quick and easy recovery ccceeecceceesteeeeeseeeeetseeeeentaeeeees 80 Remove everything and reinstall Windows cccccccccceeeeeseeeeeeesceeeeeeeneeeeeesneeeeeesaes 81 Recovering using HP Recovery Manager sssssssssssssssssrerererrerersssrssrsrsrererrerereesesesses 81 What you need to know sas sucis drasaevsrancinctverctesauensanisdavaeusenienaaanaucneae 82 Using the HP Recovery partition to recover a minimized image selecti modelsionly Ate eege ianei a ia 82 Using HP Recovery media to recover cccccescsecesseseeeeeeeneeeeesseneeesensneeees 83 Changing the computer boot order seciviicuideuseicndisacindiaeeiandem newman 83 Removing the HP Recovery BET eereecegeeen e iefteguE Ee Aer 83 10 Power Gord set FEQUIFSHICING E 84 Requirements EE 84 Requirements for specific countries and regions ccccsccceeeseeseeeeceenteeeeceeseeecsesseeeeeteeeeeenseaeees 85 IT Recycling ssumimnaniccincndscunmin a ee ee nn 86 DURA E E einstein E iene Re Na eebinenn nates tsusheeetin 87 vii viii L Product description Category Product Name Description HP Pavilion m4 Notebook PC Processors Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5
40. er nana ua aa eins amt ean a oat 31 WIAN RE E 33 SOM SIGNS CIV ett 35 Memory mod le E 36 ee 38 6 Removal and replacement procedures for Authorized Service Provider parts 00 40 Component replacement procedures gue7EEk ee SNE AEN 40 RIC E 4 FSV DOL E 42 TOP COVEI aere EES E 45 Power button board EE 48 To chPad bution boardi tae ee a a E eerste eg 50 ROI tana EE EE E E E E E A A E E ales 52 Audio USB board 20 cccccceccccccecccecsececacccecccececacececuecececuececuaececstetecssesecsuteeeraeseeaes 54 Syslem board eet 55 Power connector cable sca niscessanennrdenssiognanensadiesniansatanopanenealnsbibsumsiognntenmalaeybonpniaaies 58 SE E 59 Bereet 6l Speakers Ee 63 Display assembly subcomponents cccseecceeeeeseeeeeeeeeeeeneeeeeeeeeceeneeeceenseeeetteeeetsaes 64 7 Using Setup Utility BIOS and System Diagnostics cccccsccccsscccsscccesceccsceccesscccssscees 71 Storing Setup Utility BIOS wasvtescactrecuatn nd aussie REA E an E AEA NETE EENE 71 Begreep 71 Determining the BIOS E 71 Downloading a BIOS updote geeugrie tege NEEN 72 Using System Diagnostics eiere a EE 73 D Zeg Ke aii ee 74 EEGEN eege Edge 74 Eegeregie 75 Hard EE 76 9 Backing up restoring and recovering sssssssesssosecosscossesscossessecsssosscossesscosssosscossesseosess 77 Creating recovery media and backups tee EE EAR Eh 77 Creating HP Recovery media cccccccesecceeeeseeeeeneeeeeeeeecesee
41. ery Z WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP Z CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery mm Turn the computer upside down with the rear toward you Place the computer on a flat surface free of obstacles with ample work space Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery A OO N Remove the battery 3 from the computer Reverse this procedure to install the battery 30 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Hard drive f NOTE The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable These components are included in the Hard Drive Hardware Kit spare part number 718432 001 Description Spare part number 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 634250 001 500 GB 5400 rpm 9 5 and 7 0 mm 683802 001 Before removing the hard drive follow these steps 1 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it dow
42. ess and hold esc while the computer is restarting and then press 9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space yy IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 78 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Restore and recovery 83 84 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries
43. ex 89
44. he drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 25 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following tab
45. hese steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 30 Remove the hard drive service cover see Hard drive on page 31 Remove the RTC battery A Remove the RTC battery from the socket on the system board Reverse this procedure to install the RTC battery When installing the RTC battery make sure the sign faces up Component replacement procedures 41 Keyboard y NOTE The keyboard spare part kit includes a keyboard cable For use in country region Spare part number For use in Taiwan 697904 AB 1 For use in Thailand 697904 281 For use in the United States 697904 001 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 5 Remove the memory module service cover see Memory module on page 36 Remove the keyboard 1 Rem
46. ion you wish to retain You can initiate this option by using the f1 1 key or from the Start screen To use the f1 1 key 1 2 3 Press f1 1 while the computer boots ore Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting alll information from the hard drive and re creating the partitions Then it reinstalls the operating system and the softwa
47. le shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 26 Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and ro
48. ller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 27 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats
49. m Component Spare part number 1 Hard drive does not include hard drive bracket or hard drive connector cable 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 634250 001 500 GB 5400 rpm 9 5 and 7 0 mm 683802 001 Hard Drive Hardware Kit includes 718432 001 2a Hard drive bracket 2b Hard drive connector cable 3 DVD RW Double Layer with SuperMulti Drive includes bezel and bracket 718434 001 4 32 GB solid state drive 718444 001 20 Chapter 3 Illustrated parts catalog Miscellaneous parts Component Spare part number AC adapter 90 W AC adapter PFC S 3P 4 5 mm 710413 001 90 W AC adapter PFC SMT 3P EM 4 5 mm 710414 001 Digitizer pen 716746 001 Power cord 3 pin black 1 83 m For use in Europe 490371 021 For use in India 490371 D61 For use in North America 49037 1 001 For use in the People s Republic China 490371 AA1 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 For use in the United Kingdom and Singapore 490371 031 Rubber Kit includes 2 display bezel screw covers 718441 001 Screw Kit 718442 001 Sequential part number listing Spare part number Description 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 201 Power cord for use in Th
50. m microphone module is available using spare part number 718447 001 7 If it is necessary to replace the display hinges a Release the grounding tape 1 that secures the left display hinge to the display enclosure b Remove the four Phillips PM2 5x3 0 screws 2 that secure the display hinges to the display enclosure Component replacement procedures 67 c Remove the display hinges 3 The display hinges are available using spare part number 718433 001 8 If it is necessary to replace the display panel a Remove the four Phillips PM2 0x2 5 screws 1 that secure the display panel to the display enclosure Z CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 2 and then swing it up and forward until it rests upside down in front of the display enclosure 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts c Release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect the display panel cable 2 from the display panel d Remove the display panel The display panel is available using spare part number 718439 001 9 If it is necessary to replace the display panel cable a Disconnect the webcam microphone module cable 1
51. microphone module cable 718429 001 Power connector cable Chapter 3 Illustrated parts catalog Spare part number Description 718430 001 Fan includes cable 718431 001 Heat sink includes replacement thermal material 718432 001 Hard Drive Hardware Kit includes hard drive bracket and hard drive connector cable 718433 001 Display hinges includes left and right hinges 718434 001 DVD RW Double Layer with SuperMulti Drive includes bezel and bracket 718435 001 Audio USB board includes cable 718436 001 Power button board includes cable 718437 001 TouchPad button board includes TouchPad button board bracket TouchPad button board cable and TouchPad board cable 718438 001 Plastics Kit includes hard drive cover memory module compartment cover and left and right rear corner covers 718439 001 14 0 in BrightView 1366x768 HD LED display panel 718440 001 RTC battery 718441 001 Rubber Kit includes 2 display bezel screw covers 718442 001 Screw Kit 718443 001 Speakers includes left and right speakers and cables 718444 001 32 GB solid state drive 718445 001 System board equipped with the Intel HM77 Express Chipset nVidia N14M GS GeForce 730M discrete graphics subsystem with 2 GB of memory and the Windows 7 operating system includes replacement thermal material 718445 501 System board equipped with the Intel HM77 Express Chipset nVidia N14M GS GeForce 730M discrete gr
52. mum 1 1 GB sec 1 1 GB sec Security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms Maximum 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 976 773 168 Disk rotational speed 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Chapter 8 Specifications 9 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system E NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups Recovery after a system failure is
53. n through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 30 Remove the hard drive 1 2 3 4 Loosen the Phillips PM2 5x4 5 captive screw 1 that secures the hard drive service cover to the computer Lift the rear edge of the hard drive service cover 2 and swing it up and forward until it disengages from the computer Remove the hard drive service cover The hard drive service cover is included in the Plastics Kit spare part number 718432 001 Disconnect the hard drive connector cable 1 from the system board Component replacement procedures 31 5 Lift up on the hard drive tab 2 to remove the hard drive 3 from the hard drive bay 6 If it is necessary to disassemble the hard drive perform the following steps Position the hard drive with the connector toward you b Disconnect the hard drive connector cable 1 from the hard drive c Spread the left and right sides 2 of the hard drive bracket outward to separate the bracket from the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 718432 001 Reverse this procedure to reassemble and install the hard drive 32 Chapter 5 Removal and replacement pr
54. o start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen y NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Starting Setup Utility BIOS 71 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is
55. ocedures for Customer Self Repair parts WLAN module Description Spare part number Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 Ralink RT5390R 802 11b g n 1x1 WiFi Adapter 691415 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 5 Remove the hard drive service cover see Hard drive on page 31 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ey NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN
56. option from the HP Recovery partition select models only or HP Recovery media Restore and recovery 79 Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 81 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 81 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 81 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 83 Using Windows Refresh for quick and easy recovery 80 When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you Lk IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory y NOT
57. or Customer Self Repair parts Ef NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer SelfRepair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures E NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully Ey NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 5 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Component replacement procedures 29 Battery Description Spare part number A cell 41 Wh 2 80 Ah Li ion battery 708462 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the batt
58. or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place t
59. ove the two Phillips PM2 5x6 5 screws that secure the keyboard to the computer ES a ee kent 2 Rest and secure the computer on its left side 3 Partially open the computer 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Insert o thin tool into the keyboard release hole in the memory module compartment and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard and then swing the keyboard up and forward until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board Component replacement procedures 43 8 Remove the keyboard 3 Reverse this procedure to install the keyboard 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Top cover Description Spare part number Top cover includes TouchPad 718446 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconn
60. pport for the following hard drives e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 and 7 0 mm Solid state drive Support for 32 GB mSATA solid state drive Optical drive Fixed not modular 9 5 mm tray load SATA DVD RW Double Layer with SuperMulti Drive Support for zero power optical drive function Audio and video Dual speakers Subwoofer Single digital microphone with appropriate beam forming echo cancellation noise suppression software HD Audio DTS Sound Integrated HP TrueVision HD webcam fixed no tilt activity LED 1280x720 by 30 frames per second Ethernet Chapter 1 Product description Integrated 10 100 1000 network interface card NIC Category Wireless Description Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats e Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter e Ralink RT5390R 802 11b g n 1x1 WiFi Adapter e Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter External media cards HP 2 in 1 multiformat Digital Media Reader Slot with push push technology uses the Realtek RTS5239 GR card reader controller Reads data from and writes data to digital memory cards such as Secure Digital SD Ports Keyboard pointing devices Power requirements e AC a
61. r Computer sound is off e Off Computer sound is on 3 Wireless light On An integrated wireless device such as a WLAN Chapter 2 External component identification device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off Item Component Description 4 Caps lock light On Caps lock is on which switches the keys to all capital letters 5 TouchPad light e On The TouchPad is off e OH The TouchPad is on TouchPad Ob es Qo EE Item Component Description 1 TouchPad light e On The TouchPad is off e OH The TouchPad is on 2 TouchPad on off button Turns the TouchPad off or on when you quickly double tap the button 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse TouchPad 9 Left side 10 066 9000 ltem Component 1 Power connector Description Connects an AC adapter 2 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using battery power 3 Vent 4 External monitor port
62. rams HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Chapter 9 Backing up resto
63. re that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery Restore and recovery EN What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html Lk IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only 82 The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager f
64. rear 2 45 cm 0 97 in Weight 2 0 kg 4 41 be Input power Operating voltage and current 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 74 Chapter 8 Specifications 14 0 inch display specifications Metric U S Dimensions Height 17 60 cm 6 93 in Width 31 20 cm 12 28 in Diagonal 35 70 cm 14 06 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 00 W Viewing angle 65 horizontal 50 vertical typical 14 0 inch display specifications 75 Hard drive specifications 76 1 TB 5400 rpm 750 GB 5400 rpm 500 GB 5400 rpm Dimensions Height 9 5 mm 9 5 and 7 0 mm Length 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm Weight 110g 110g Interface type SATA SATA Transfer rate Synchronous maxi
65. rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 86 Chapter 11 Recycling Index A AC adapter light 10 AC adapter spare part numbers 21 22 action keys 7 antenna locations 5 removal 70 spare partnumber 19 22 70 Antenna Kit spare part number 19 22 audio product description 2 audio in jack 11 audio out jack 11 audio USB board removal 54 spare partnumber 23 54 B base enclosure spare part number 17 22 battery removal 30 spare part number battery bay 13 battery lock 13 battery release latch 13 bottom components 13 button components 6 18 22 30 buttons optical drive eject 12 power 6 TouchPad 9 TouchPad on off 9 c cables service considerations 25 caps lock light 9 chipset product description 1 components bottom 13 button 6 display 5 front 12 keys 7 left side 10 lights 8 right side 11 TouchPad 9 computer major components 16 specifications 74 connectors service considerations 25 D Digital Media Card Reader 12 display components 5 specifications 75 display assembly removal 64 display bezel removal 66 spare part number 19 22 66 display enclosure spare part number 19 22 display panel product description 1 removal 68 spare part number 19 23 69 display panel cable removal 69 spare part number 19 22 70 drives preventing damage 25 DVD RW Double Layer with SuperMulti Drive precautions 25
66. removal 38 spare part number 23 38 18 20 E electrostatic discharge 26 equipment guidelines 28 esc key 7 Ethernet product description 2 external monitor port 10 F fan removal 52 spare part number fnkey 7 front components 12 17 23 52 G graphics product description 1 grounding guidelines 26 guidelines equipment 28 grounding 26 packaging 27 transporting 27 workstation 27 H hard drive light 11 precautions 25 product description 2 removal 31 spare part numbers 21 22 31 specifications 76 18 20 Index 87 hard drive bracket illustrated 20 removal 32 hard drive connector cable illustrated 20 removal 32 Hard Drive Hardware Kit contents 20 spare part number 18 20 23 hard drive service cover 13 removal 31 spare part number 31 HDMI port 10 headphone jack 11 heat sink removal 59 spare part number hinge removal 67 spare part number 17 23 59 19 23 68 J jacks audio in 11 audio out 11 headphone 11 microphone 11 network 10 RJ 45 network 10 K key components 7 keyboard product description 3 removal 42 spare part numbers 42 17 22 keys action 7 esc 7 fn 7 Windows applications 7 Windows key 7 L left side components 10 light components 8 lights AC adapter 10 caps lock 9 hard drive 11 88 Index mute 8 power 8 11 TouchPad 9 webcam 5 wireless 8 M mass storage device illustrated 20 precautions 25 spare part numbers 20 memory module product de
67. ring and recovering e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 81 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support e If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type r
68. rom the HP Recovery partition 1 Press f1 1 while the computer boots sre Press and hold f1 1 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Chapter 9 Backing up restoring and recovering Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 83 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created Restart the computer 2 3 Pr
69. rt number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 15 Computer major components Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 19 16 Chapter 3 Illustrated parts catalog Item Component Spare part number 2 Keyboard includes keyboard cable For use in Taiwan 697904 AB1 For use in Thailand 697904 281 For use in the United States 697904 001 3 Top cover includes TouchPad 718446 001 4 Power button board includes cable 718436 001 5 TouchPad button board includes TouchPad button board bracket TouchPad 718437 001 button board cable and TouchPad board cable 6 Audio USB board includes cable 718435 001 7 Fan includes cable 718430 001 8 System board includes replacement thermal material Equipped with the Intel HM77 Express Chipset nVidia N14M GS GeForce 730M 718445 501 discrete graphic
70. ry module 1 Loosen the Phillips PM2 5x4 5 captive screw 1 that secures the memory module service cover to the computer 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 2 Lift the rear edge of the memory module service cover 2 and swing it up and forward until it disengages from the computer Oeo 3 Remove the memory module service cover The memory module service cover is included in the Plastics Kit spare part number 718438 001 A Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 5 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 37 38 Optical drive Description Spare part number DVD RW Double Layer with SuperMulti Drive 718434 001 Before removing the optical drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 5 Remove the memory module service cover see Memory module on page 36 Remove the optical drive 1 Remove the Phillips PM2 5x4 5
71. s subsystem with 2 GB of memory and the Windows 8 Standard operating system Equipped with the Intel HM77 Express Chipset nVidia N14M GS GeForce 730M 718445 001 discrete graphics subsystem with 2 GB of memory and the Windows 7 operating system Plastics Kit 718438 001 9a Left and right rear corner covers 9b Hard drive cover 9c Memory module compartment cover 10 Power connector cable 718429 001 11 Processor includes replacement thermal material Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 701658 001 MHz FSB 6 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz 711903 001 FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz 680645 001 FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3120M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 700627 001 35 W Intel Dual Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 682417 001 35 W Intel Pentium 2020M 2 40 GHz processor 1600 MHz FSB 2 0 MB L3 cache 35 W 700628 001 12 Heat sink includes replacement thermal material 718431 001 13 Speakers include left and right speakers and cables 718443 001 14 Base enclosure includes 4 rubber feet battery lock latch and battery release latch 718426 001 Computer major components 17 18 Item Component Spare part number 15 4 cell 41 Wh 2 80 Ah
72. screw 1 that secures the optical drive to the computer 2 Insert a flat bladed screwdriver or similar tool into the optical drive tab access 2 and press the tab to the left to release the optical drive from the computer Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Remove the optical drive 3 Reverse this procedure to install the optical drive Component replacement procedures 39 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION Components described in this chapter should only be accessed by an authorized service p p y y provider Accessing these parts can damage the computer or void the warranty Component replacement procedures y NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 15 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 48 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts RTC battery Description Spare part number RTC battery 718440 001 Before removing the RTC battery follow t
73. scription 2 removal 36 spare part numbers 36 memory module service cover 13 removal 36 spare partnumber 37 microphone location 6 product description 2 microphone jack 11 model name 1 monitor port 10 mute light 8 18 22 N network jack 10 fe operating system product description 4 optical drive location 11 precautions 25 removal 38 spare part number 23 38 optical drive eject button 12 18 20 P packaging guidelines 27 pen spare part number 21 plastic parts service considerations 24 Plastics Kit spare part number 17 23 pointing device product description 3 ports external monitor 10 HDMI 10 monitor 10 product description 3 USB 2 0 11 USB 3 0 10 power button 6 power button board removal 48 spare part number 17 23 48 power connector 10 power connector cable removal 58 spare part number 17 22 58 power cord set requirements 84 spare part numbers 21 power light 8 11 power requirements product description 3 processor removal 61 spare part numbers 61 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 2 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 solid state drive 2 video 2 wireless 3 product name 1 17 22 R rear
74. vice Provider parts 8 Release the ZIF connector 2 to which the TouchPad button board cable is attached and then disconnect the TouchPad button board cable from the system board 9 Dt the rear edge of the top cover 1 and swing it up and forward until it detaches from the computer 10 Remove the top cover 2 Reverse this procedure to install the top cover Component replacement procedures 47 Power button board Description Spare part number Power button board includes cable 718436 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 30 and then remove the following components Hard drive see Hard drive on page 31 b Memory module service cover see Memory module on page 36 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 42 e Top cover see Top cover on page 45 Remove the power button board 1 Detach the power button board cable 1 from the top cover The power button board cable is attached to the top cover with double sided tape 2 Remove the Phillips PM2 5x4 0 screw 2 that s
75. with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 28 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures f

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