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HP Pavilion 14-b109tx

1. Category Description Chipsets Intel HM77 Express chipset for use with computer models with Intel Core processors AMD A70M chipset for use with computer models with AMD processors AMD A68M with internal graphics UMA computer model AMD 70M with internal graphics UMA computer model AMD A68M chipset for use with computer models with AMD processors Graphics Supports HD Decode DX11 and HDMI Supports Optimus Internal graphics UMA for use with computer models with Intel processors e Intel HD Graphics 4000 for use with computer models with 3rd Generation Intel Core processors e Intel HD Graphics 3000 for use with computer models with 2nd Generation Intel Core processors Internal graphics UMA for use with computer models with AMD processors e AMD Radeon HD 7500 graphics for use with computer models with AMD A6 4475M processors e AMD Radeon HD 7400G graphics for use with computer models with AMD A4 4375M processors e AMD Radeon HD 7340 graphics for use with computer models with AMD E2 2000 or AMD E2 1800 processors e AMD Radeon HD 7310 graphics for use with computer models with AMD E1 1500 or AMD E1 1200 processors Switchable discrete graphics for use with computer models with Intel processors e GeForce GT630M with 2 GB of dedicated video memory 256 MB x 16 DDR3 900 MHz x 4 PCs 64 bit no support for Ubuntu Linux e GeForce GT
2. Component Description 1 l Power button e When the computer is off press the button to turn on the computer e When the computer is in the Sleep Suspend state press the button briefly to exit that state e When the computer is in Hibernation press the button down briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Speakers 2 Produce sound 10 Chapter 2 External component identification Keys GMOOOOM Component 1 2 esc key fn key Description Displays system information when pressed in combination with the fn key for Windows computer models Displays system information when pressed in combination with the esc key for Windows computer models a Operating system key For Windows computer models returns you to the Start screen from an open app or the Desktop NOTE Pressing the operating system logo key again will return you to the previous screen For Linux computer models displays the operating system menu 4 Action keys E
3. You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and follow the on screen instructions To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 88 Chapter 8 Windows 8 Backing up restoring and recovering Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls t
4. To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad Navigation and selection are by keystroke To choose a menu or a menu item use the arrow keys To choose an item in a list or to toggle a field for example an Enable Disable field use either the arrow keys or f5 and f6 To select an item press enter To close a text box or return to the menu display press esc To display additional navigation and selection information while Setup Utility is open press f1 Starting Setup Utility 79 Displaying system information 1 Start Setup Utility 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Restoring factory default settings in Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select Exit gt Load Setup Defaults and then press enter 3 When the Setup Confirmation is displayed press enter 4 To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the compu
5. 1 HP Pavilion 14 Sleekbook and HP Pavilion 14 Ultrabook Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P AMD and AMD Radeon are trademarks of Advanced Micro Device Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Intel Centrino and Intel Core are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2012 Document Part Number 708183 001 Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillo
6. Ey NOTE The top cover spare part kit includes the TouchPad support TouchPad board and TouchPad cable Description Spare part number Ruby red 697920 001 Silver 704382 001 Sparkling black 698488 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the top cover follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the keyboard see Keyboard on page 38 42 Chapter4 Removal and replacement procedures Remove the top cover 1 Remove the seven Phillips screws that secure the top cover to the base enclosure 2 Disconnect the power button cable 1 and the TouchPad cable 2 3 Close the display and turn the computer upside down Component replacement procedures 43 4 Remove the eight Phillips screws from the bottom of the computer e ee gi CT 5 Turn the computer over and open the display 6 Gently lift around the edges of the top cover 1 and lift to remove the top cover 2 When replacing the top cover be sure that the power button board and cable see Power button board on page 45 are removed from the defective top cover and instal
7. Reverse these procedures to replace the RJ 45 cover Display assembly Description Spare part number Antenna Kit includes left and right wireless antenna cables and transceivers 697913 001 Display Panel Cable Kit includes display panel cable and webcam microphone module cable 697911 001 Back cover e Ruby red 697909 001 e Silver 704381 001 e Sparkling black 697910 001 Display Hinge Kit includes left and right display hinges and brackets 697908 001 Webcam microphone module 697903 001 70 Chapter4 Removal and replacement procedures ivIMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the display assembly follow these steps 1 2 oo 7 2S 10 11 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the display panel see Display panel on page 36 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 Remove the system board see System board on page 53 Remove
8. 697918 001 Speaker assembly includes left and right speakers and cable 697919 001 Base enclosure for use with computer models with Intel processors 697920 001 Top cover ruby red includes TouchPad 697921 001 Power connector 698488 001 Top cover sparkling black includes TouchPad 698491 001 System board for use with computer models with UMA memory Intel HM77 chipsets i5 3317U processors and Ubuntu Linux or FreeDOS 1 0 698491 501 System board for use with computer models with UMA memory Intel HM77 chipsets i5 3317U processors and Windows 8 Standard 698492 001 System board for use with computer models with UMA memory Intel HM77 chipsets i3 3217U processors and Ubuntu Linux or FreeDOS 1 0 698492 501 System board for use with computer models with UMA memory Intel HM77 chipsets i3 3217U processors and Windows 8 Standard 698495 001 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets i3 2377M processors 1 GB of dedicated video memory and FreeDOS 1 0 698495 501 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets i3 2377M processors 1 GB of dedicated video memory and Windows 8 Standard 698523 001 35 6 cm 14 0 in HD WLED SVA BrightView flat display panel 698524 001 mSATA solid state drive 32 GB for use with computer models with Intel Core processors not supported on Ubuntu Linux 699248 001 PCH heat sink 699811 001 System board f
9. For Windows 8 Standard 699811 501 e For Ubuntu Linux or FreeDOS 2 0 699811 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the system board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 54 Chapter 4 Removal and replacement procedures Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover See Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 een Se p After removing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 58 e RTC battery see RTC battery on page 61 e Heat sink see Heat sink on page 65 e PCH heat sink see PCH heat sink on page 64 e mSATA solid state drive see mSATA solid state drive on page 62 Remove the system board EY NOTE The heat sink on your system board may appear different from the heat sink shown 1 Disconnect the following cables from
10. identifying 11 audio product description 4 audio in microphone jack 12 removal 49 audio out headphone jack 12 removal 49 23 24 27 22 25 70 B back cover spare part numbers 22 25 27 70 backups for Ubuntu Linux computer models 91 for Windows 8 computer models 85 personal files for Windows 8 computer models 86 personal information for Ubuntu Linux computer models 92 base enclosure spare partnumbers 21 26 27 battery removal 34 spare part number battery bay 15 battery lock identifying 15 battery release latch identifying 15 21 24 34 98 Index BIOS determining version for Ubuntu Linux computer models 81 determining version for Windows 8 computer models 76 downloading an update for Ubuntu Linux computer models 81 downloading an update for Windows 8 computer models 77 updating for Ubuntu Linux computer models 81 updating for Windows 8 computer models 76 boot order changing HP Recovery Manager for Windows 8 computer models 90 buttons left TouchPad 8 power 10 right TouchPad 8 TouchPad on off 8 Cc cables service considerations 28 caps lock light identifying 9 chipset product description 2 components bottom 15 display 7 left side 12 right side 13 top 8 computer feet locations 35 spare partnumber 21 25 35 computer major components 17 computer reset for Windows 8 computer models 88 computer specifications 83 connector power 14 connectors service consid
11. or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever Creating recovery media and backups 85 choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager Ef NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at t
12. Before removing the keyboard follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the keyboard 1 Remove the two Phillips screws that secure the keyboard to the computer ee ee lh a es Component replacement procedures 39 2 Turn the computer right side up with the front toward you Open the display and stand the computer on its right side Insert a thin tool through the keyboard access hole The keyboard icon indicates the keyboard access hole Push firmly on the bottom of the keyboard until it disengages from the computer 3 Turn the computer right side up with the front toward you and open the display 40 Chapter 4 Removal and replacement procedures 4 Gently slide your finger along the top edge of the keyboard to release the keyboard clips Lift up on the rear of the keyboard 5 Tilt the keyboard forward 1 onto the palm rest Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 6 Remove the keyboard Component replacement procedures 41 Reverse this procedure to install the keyboard Top cover
13. Description Spare part number For Windows 8 Standard 718726 501 For Ubuntu Linux or FreeDOS 1 0 718726 001 For use with computer models with Intel HM77 chipsets and i3 3217U processors e For Windows 8 Standard 698492 501 For Ubuntu Linux or FreeDOS 1 0 698492 001 For use with computer models with Intel HM77 chipsets and i3 2375M processors For Windows 8 Standard 718917 501 e For Ubuntu Linux or FreeDOS 1 0 718917 001 System boards supporting UMA graphics and AMD processors For use with computer models with AMD A70M chipsets and A6 4455M processors e For Windows 8 Standard 703858 501 e For Ubuntu Linux or FreeDOS 2 0 703858 001 For use with computer models with AMD A70M chipsets and A4 4355M processors e For Windows 8 Standard 703857 501 For Ubuntu Linux or FreeDOS 2 0 703857 001 For use with computer models with AMD A68M chipsets and E2 2000 processors e For Windows 8 Standard 703856 501 e For Ubuntu Linux or FreeDOS 2 0 703856 001 For use with computer models with AMD A68M chipsets and E2 1800 processors e For Windows 8 Standard 699812 501 e For Ubuntu Linux or FreeDOS 2 0 699812 001 For use with computer models with AMD A68M chipsets and E1 1500 processors e For Windows 8 Standard 703855 501 e For Ubuntu Linux or FreeDOS 2 0 703855 001 For use with computer models with UMA graphics AMD A68M chipsets E1 1200 processors
14. HM77 chipsets 13 3227U processors and Windows 8 Standard 718727 001 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets I5 3337U processors 1 GB of dedicated video memory and FreeDOS 1 0 718727 501 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets 15 3337U processors 1 GB of dedicated video memory and Windows 8 Standard 718728 001 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets 13 3227U processors 1 GB of dedicated video memory and FreeDOS 1 0 718728 501 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets 13 3227U processors 1 GB of dedicated video memory and Windows 8 Standard 718729 001 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets 15 3337U processors 2 GB of dedicated video memory and FreeDOS 1 0 718729 501 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets 15 3337U processors 2 GB of dedicated video memory and Windows 8 Standard 718917 001 System board for use with computer models with UMA memory Intel HM77 chipsets i3 2375M processors and Ubuntu Linux or FreeDOS 1 0 718917 501 System board for use with computer models with UMA memory Intel HM77 chipsets i3 2375M processors and Windows 8 Standard 718918 001 System board for use with computer
15. Phillips screws 1 and then remove the bracket 2 from the hard drive To install a hard drive reverse the removal procedure 48 Chapter4 Removal and replacement procedures USB board audio jack Description Spare part number USB board includes cable and audio out audio in jack 697902 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the USB board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 a et a Remove the hard drive see Hard drive on page 46 Remove the USB board NOTE One side of the USB cable lies across the hard drive It is disconnected during the hard drive removal process 1 Remove the screw 1 and gently lift the USB board 2 up 2 Slide the USB board 3 out to remove it Reverse this procedure to install the USB board Component replacement procedures 49 WLAN module Description Spare part number Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 combination adapter for 670290 005 use with comp
16. and Bluetooth 4 0 Combination 690019 005 Adapter for use with computer models with Intel processors not supported on Ubuntu Linux select models only e Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combination Adapter 690020 005 select models only e Ralink RT5390R 802 11 b g n 1x1 WiFi select models only 691415 005 12 Platform Controller Hub PCH heat sink 699248 001 13 Speaker assembly includes left and right speakers and cable 697918 001 14 Battery 4 cell 37 Whr 2 55 Ah 695192 001 15 Fan 697914 001 16 RJ 45 cover 700428 001 17 Power connector 697921 001 18 USB board includes cable and audio out audio in jack 697902 001 19 Base enclosure e For use with computer models with Intel processors 697919 001 e For use with computer models with AMD processors 709330 001 Rubber Feet Kit not illustrated 697906 001 Computer major components 21 Display assembly subcomponents Item Component Spare part number 1 Display bezel 697907 001 2 Display Hinge Kit includes left and right display hinges and brackets 697908 001 3 35 6 cm 14 0 in HD WLED SVA BrightView flat display panel 698523 001 4 Webcam microphone module 697903 001 5 Antenna Kit includes left and right wireless antenna cables and transceivers 697913 001 6 Display Panel Cable Kit includes display panel cable and webcam microphone 697911 001 module cable 7 Back cover e Ruby red 6979
17. e For Windows 8 Standard 718729 501 e For FreeDOS 1 0 718729 001 For use with computer models with Intel HM77 chipsets i5 3337U processors and 1 GB of dedicated video memory e For Windows 8 Standard 718727 501 e For FreeDOS 1 0 718727 001 For use with computer models with Intel HM77 chipsets i5 3317U and 1 GB of dedicated video memory e For Windows 8 Standard 700701 501 e For FreeDOS 1 0 700701 001 For use with computer models with Intel HM77 chipsets i3 3227U processors and 1 GB of dedicated video memory e For Windows 8 Standard 718728 501 e For FreeDOS 1 0 718728 001 For use with computer models with Intel HM77 chipsets i3 2377M processors and 1 GB of dedicated video memory e For Windows 8 Standard 698495 501 e For FreeDOS 1 0 698495 001 For use with computer models with Intel HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory e For Windows 8 Standard 718918 501 e For FreeDOS 1 0 718918 001 System boards supporting UMA graphics and Intel processors For use with computer models with Intel HM77 chipsets i5 3337U processors e For Windows 8 Standard 718725 501 e For Ubuntu Linux or FreeDOS 1 0 718725 001 For use with computer models with Intel HM77 chipsets and i5 3317U processors e For Windows 8 Standard 698491 501 e For Ubuntu Linux or FreeDOS 1 0 698491 001 For use with computer models with Intel HM77 chipsets i3 3227U processors Component replacement procedures 53
18. f9 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 86 Follow these steps to remove the HP Recovery partition 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Remove Recovery Partition and follow the on screen instructions to continue 90 Chapter 8 Windows 8 Backing up restoring and recovering 9 Ubuntu Linux Backing up restoring and recovering Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state You can create an image restore DVD using an optional external DVD RW optical drive You can also create a restore imag
19. factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Ey NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain
20. iisipin i a aiia aa aa aa aaa saan taeda aa aia 23 Sequential part number NSUING wssceccceseaccces te edeecvesaecegecachanceeeetacesuevacaiociacagaecasgeaddaeesavaedaccecaaleagaes steerdecas 23 4 Removal and replacement procedures 2 ceccecceeeeeeeeeeeeeeeeeeneeneeseeeeeeeeesenasenaseeaeeaneeseeseeeeseesesseesneneeeaees 28 Preliminary replacement requirements ccc ceeeeeeececcec cae ce eee eeee tees ceeaaaecaeeeeeeeeeeeeeeeeeeeceicueeeeeeeeeees 28 TOOIS TEQUINCE sccseveiaatiestuancasnchanaaadendessaadsceuduauedngdcastanadeedeetvaneleeuia vance ddetue sande a 28 Service considerations ec eeeeeec cece eee ee eee eeececeaaeaeeceeeeeeeetee se caaeaaacaeeaeeeeeeeeseesecsecsacaeeseeeeeeees 28 Plastic Pants rcce a a a i a aaa a aiea 28 Cables and COnNeECtOrS sesccscdesissicsdaces nidiir adinin niii di diia 28 Drive handling css cect evan eae na ane EA A ENEE AT 29 Grounding guideline S ceresna AR E ATTE ET 29 Electrostatic discharge damage ccccccceeeceeeeeeeeeeeeeeeeteeeeeeeeeeeseeeneeeeeeeteeeaeees 29 Packaging and transporting guidelines ce eeeeeeeeeteeteeeeeenaees 31 Component replacement procedures c cccceccecceeeeeeeeeeeeeeceeaanaeceeeceeeeeeeeeeeessecaaeceaceaeeeeeeeeeeetees 32 SEVICE ADSL niesi anadai i a a A E A E a 33 BNE ea an E dec E bar ieee ons E R E 34 Computer feet rrna E e a a a Aai 35 Display panel ssie aaa a ap adaa a a ia aiaa 36 Keyb0ard ieii Tiin a a a
21. key identifying 11 operating system product description 6 optical drive precautions 29 spare part numbers 23 original system recovery for Windows 8 computer models 89 P packaging guidelines 31 PCH heat sink removal 64 spare part number plastic parts service considerations 28 pointing device product description 6 ports HDMI 13 21 26 64 Index 99 USB 2 0 12 USB 3 0 13 ports product description 5 power button board removal 45 spare part number 18 24 45 power button identifying 10 power connector removal 75 spare part number 21 26 spare part numbers 75 power connector identifying 14 power cord requirements for all countries 94 requirements for specific countries and regions 95 set requirements 94 spare part numbers 23 24 power lights identifying 9 13 power requirements product description 6 processors product description 1 product description audio 4 chipset 2 display panel 3 drives 4 Ethernet 4 external media cards 5 graphics 2 internal media card 5 keyboard 6 memory module 3 microphone 4 operating system 6 pointing device 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 video 4 wireless 5 product name 1 100 Index R recovery discs for Windows 8 computer models 86 90 for Windows 8 computer models 87 88 89 HP Recovery Manager for Windows 8 computer models 89 media for Windows 8 computer models 90 starting for Windows 8 computer
22. mm 0 37 in x 6 35 cm 2 50 in SATA 1 TB 5400 rpm 676521 005 750 GB 7200 rpm 633252 005 750 GB 5400 rpm 634250 005 640 GB 5400 rpm 669300 005 500 GB 7200 rpm 634925 005 500 GB 5400 rpm 669299 005 320 GB 5400 rpm 622643 005 7 0 mm 0 28 in x 6 35 cm 2 50 in SATA 500 GB 5400 rpm 683802 005 320 GB 5400 rpm 645193 005 Hard Drive Hardware Kit includes hard drive cable and hard drive bracket and screws 697905 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the hard drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the keyboard see Keyboard on page 38 6 Remove the top cover see Top cover on page 42 46 Chapter4 Removal and replacement procedures Remove the hard drive 1 Disconnect the USB cable on top of the hard drive from the computer Ey NOTE If it is necessary to replace the hard drive cable see System board on page 53 2 Remove the two Phillips screws 1 Lift the hard drive 2 to remove and disconnect the hard drive cable 3 Component replacement procedures 47 3 Remove the four
23. models 89 supported discs for Windows 8 computer models 86 USB flash drive for Windows 8 computer models 90 using HP Recovery media for Windows 8 computer models 86 recovery media creating for Windows 8 computer models 86 creating using HP Recovery Manager for Windows 8 computer models 86 recovery partition for Windows 8 computer models 89 removing for Windows 8 computer models 90 recycle computer for Windows 8 computer models 87 88 recycling 97 refresh computer for Windows 8 computer models 87 for Windows 8 computer models 88 removal replacement preliminaries 28 procedures 32 remove everything and reinstall Windows 88 reset computer for Windows 8 computer models 87 88 steps for Windows 8 computer models 88 restore recovery for Ubuntu Linux computer models 92 Windows File History 87 restore DVDs for Ubuntu Linux computer models 91 restore USB device for Ubuntu Linux computer models 91 RJ 45 network jack identifying 13 RJ 45 cover removal 69 spare part number RTC battery removal 61 spare part number Rubber Feet Kit spare partnumber 21 Rubber Feet Kit spare part number 25 35 21 26 69 20 26 61 S Screw Kit spare part number 23 25 security cable slot identifying 12 security product description 6 service considerations cables 28 connectors 28 plastic parts 28 service label 16 33 serviceability product description 6 Setup Utility changing the language for Ubuntu Linux computer model
24. models with switchable discrete graphics Intel HM77 chipsets i3 2375M processors 1 GB of dedicated video memory and FreeDOS 1 0 718918 501 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets i3 2375M processors 1 GB of dedicated video memory and Windows 8 Sequential part number listing 27 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ey NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unse
25. sec 300 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 0 ms 1 0 ms 1 5 ms 2 0 ms Average 11 0 ms 14 0 ms 14 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 24 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 953 525 168 1 465 128 359 1 250 242 867 976 752 240 625 121 433 Disk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details 84 Chapter 7 Specifications 8 Windows 8 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system SYNOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creati
26. the display assembly Component replacement procedures 71 A CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 1 Remove the four Phillips screws from the display hinges 1 and lift the display assembly 2 2 If it is necessary to replace the webcam microphone module a Detach and release the webcam microphone module as far as the webcam microphone module cable allows The webcam microphone module is attached to the back cover with double sided tape b Disconnect the webcam microphone cable 1 from the webcam microphone module 72 Chapter4 Removal and replacement procedures c Remove the webcam microphone module 2 3 Remove the two top screws 1 and two bottom screws 2 from the display bracket and lift the display brackets 3 to remove them l l l l l l 4 If itis necessary to replace the display panel cable a Gently remove the cable from the routing clips 1 Component replacement procedures 73 b Detach and release the cable it is attached to the back cover with double sided tape and remove the cable 2 5 If it is necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna cables from the clips 1 built into the back cover b Release the wireless antenna transceivers from the back cover The
27. the front toward you 62 Chapter4 Removal and replacement procedures 2 Remove the Phillips screw 1 and slide out the mSATA solid state drive 2 Ey NOTE The drive tilts up to remove The drive is designed with a notch to prevent incorrect installation into mSATA drive socket gt i 1 7 i ESSER Reverse this procedure to install the mSATA drive onto a replacement system board Component replacement procedures 63 PCH heat sink Description Spare part number PCH heat sink 699248 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the PCH heat sink follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 ee SS Se oS SS 10 Remove the system board see System board on page 53 Remove the PCH heat sink 1 Turn the system board upside down with the front toward you 2 Remove the two Ph
28. the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete Updating the BIOS 81 eNOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics e Start up test This test analyzes the main computer components that are required to start the computer e Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test Thi
29. the system board e Display panel cable 1 e Speaker cable 2 e Fan power connector 3 2 Remove the power connector bracket Phillips screw 1 and remove the power connector bracket 2 Component replacement procedures 55 3 Remove the two Phillips screws 3 that secure the system board to the base enclosure 4 Lift the left side of the system board 1 until it rests at an angle 5 Remove the system board by sliding it up and to the left at an angle 2 6 Disconnect the power connector cable 3 7 Remove the hard drive cable a Turn the system board upside down with the front toward you 56 Chapter4 Removal and replacement procedures b Disconnect the hard drive cable from the system board Reverse this procedure to install the system board Component replacement procedures 57 Memory module A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object Description Spare part number 4 GB DDR3 1600 MHz PC3 12800 641369 005 2 GB DDR3 1600 MHz PC3 12800 652972 005 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement B
30. use in Thailand black 3 pin 1 83 m 490371 291 Power cord for use in Japan black 3 pin 1 83 m 490371 AA1 Power cord for use in the People s Republic of China black 3 pin 1 83 m 490371 AB1 Power cord for use in Taiwan black 3 pin 1 83 m Miscellaneous parts 23 Spare part number Description 490371 AD1 Power cord for use in South Korea black 3 pin 1 83 m 490371 D01 Power cord for use in Argentina black 3 pin 1 83 m for use with computer models with Intel processors 490371 D61 Power cord for use in India black 3 pin 1 83 m 622643 005 320 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 633252 005 750 GB 7200 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 634250 005 750 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 634925 005 500 GB 7200 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 641369 005 4 GB memory module DDR3 1600 MHz PC3 12800 645193 005 320 GB 5400 rpm hard drive 7 0 mm 0 28 in x 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 652972 005 2 GB memory module DDR3 1600 MHz PC3 12800 659940 001 External optional DVD RW Super Multi Double Layer Combination Dri
31. you 2 Remove the RTC battery 1 by pressing down with a thin plastic tool or your finger The battery is spring loaded and will pop up Lift and remove the RTC battery 2 Reverse this procedure to install the RTC battery Component replacement procedures 61 mSATA solid state drive Description Spare part number mSATA solid state drive 32 GB drive for use with computer models with Intel Core processors 698524 001 not supported on Ubuntu Linux mSATA solid state drive 24 GB drive for use with computer models with Intel Core processors 717579 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the mSATA solid state drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 ee oe 10 Remove the system board see System board on page 53 Remove the mSATA drive 1 Turn the system board upside down with
32. 09 001 e Silver 704381 001 e Sparkling black 697910 001 22 Chapter3 Illustrated parts catalog Miscellaneous parts Component Spare part number AC adapter e 65WnPFC 693715 001 e 65 W nPFC select models only 707750 001 Power cord 3 pin black 1 83 m e For use in Australia 490371 011 e For use in Argentina for use with computer models with Intel processors 490371 D01 e For use in Europe 490371 021 e For use in India 490371 D61 e For use in Italy 490371 061 For use in Japan 490371 291 e For use in North America 490371 001 e For use in the People s Republic of China 490371 AA1 e For use in South Korea 490371 AD1 e For use in Taiwan 490371 AB1 e For use in Thailand 490371 201 e For use in the United Kingdom and Singapore 490371 031 Optional external optical drive not illustrated e DVD RW Super Multi Double Layer Combination Drive 659940 001 Screw Kit not illustrated 697912 001 Thermal Material Kit 680571 001 Sequential part number listing Spare part number Description 490371 001 Power cord for use in North America black 3 pin 1 83 m 490371 011 Power cord for use in Australia black 3 pin 1 83 m 490371 021 Power cord for use in Europe black 3 pin 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore black 3 pin 1 83 m 490371 061 Power cord for use in Italy black 3 pin 1 83 m 490371 201 Power cord for
33. 10 Remove the system board see System board on page 53 Remove the speaker assembly EY NOTE The speaker screws were removed during the process to remove the top cover 1 Gently release the wires 1 routed along the top of the base enclosure 2 Lift both pieces of the speaker assembly 2 Reverse this procedure to install the speaker assembly on the base enclosure RJ 45 cover Description Spare part number RJ 45 cover 700428 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the RJ 45 cover follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer Component replacement procedures 69 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 Se ot eo 10 Remove the system board see System board on page 53 Remove the RJ 45 cover 1 Remove the Phillips M screw 1 for the RJ 45 cover 2 Lift the RJ 45 cover 2 to remove it from the base enclosure
34. 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating Nonoperating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures Computer specifications 83 35 6 cm 14 0 in display specifications Metric U S Dimensions Width 32 4 cm 12 8 in Height 19 3 cm 7 6 in Diagonal 35 6 cm 14 0 in Number of colors 262K 6 bit Contrast ratio 500 1 typical Brightness 200 cd m nits typical Backlight WLED Total power consumption 3 2 W max Viewing angle 45 horizontal 15 up amp 35 down vertical typical Hard drive specifications 1 TB 750 GB 640 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm and 9 5 mm and 7 0 mm 7 0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max 107 g max 107 g max Interface type SATA SATA SATA SATA SATA Transfer rate 300 MB sec 300 MB sec 300 MB sec 300 MB
35. 630M with 1 GB of dedicated video memory 128 MB x 16 DDR3 900 MHz x 4 PCs 64 bit no support for Ubuntu Linux Chapter 1 Product description Category Description Intel HM77 Intel HM77 AMD A68M AMD 70M with internal with with with graphics switchable internal internal UMA discrete graphics graphics computer graphics UMA UMA model computer computer computer model model model Display panel 35 6 cm 14 0 in high definition HD white V V V V light emitting diode WLED SVA BrightView 1366x768 flat 3 6 mm display e Typical brightness 200 cd m nits e All display assemblies include two wireless local area network WLAN antenna cables e Supports 16 9 ultra wide aspect ratio Memory Two SODIMM memory module slots V V V V Dual channel memory support V V V V DDR3 1600 MHz Dual Channel support for V V use with computer models with 3rd Generation Intel Core processors DDR3L 1600 MHz Dual Channel support for V V use with computer models with 3rd Generation Intel Core processors DDR3 1333 MHz support DDR3 1600 V V V V DDR3L 1600 downgrade to DDR3 1333 for use with computer models with 2nd Generation Intel Core processors or AMD E2 2000 AMD E2 1800 AMD A6 4455 or AMD A4 4355M processors DDR3 1066 MHz support DDR3 1600 V downgraded to DDR3 1066 for use with computer models with AMD E1 1500 or AMD E1 1200 processors DDR3L 1066 MHz support DDR3 1600 V downgraded to DDR3 1066 for use with compu
36. 7 Intel HM77 with internal with graphics switchable UMA discrete computer graphics model computer model Product Name HP Pavilion 14 Ultrabook y V AMD A68M with internal graphics UMA computer model AMD 70M with internal graphics UMA computer model Processors HP Pavilion 14 Sleekbook V V 3rd Generation Intel Core i5 processors Intel Core i5 3337U 1 8 GHz turbo up to 2 7 V V GHz 1600 MHz 3 MB L3 cache dual core 17 W Intel Core i5 3317U 1 7 GHz turbo up to vV V 2 6 GHz 1600 MHz 3 MB L3 cache dual core 17 W 3rd Generation Intel Core i3 processors Intel Core i3 3227U 1 9 GHz 1600 MHz V V 3 MB L3 cache dual core 17 W Intel Core i3 3217U 1 8 GHz 1600 MHz V 3 MB L3 cache dual core 17 W 2nd Generation Intel Core i3 processors Intel Core i3 2377M 1 5 GHz 1066 MHz V 3 MB L3 cache dual core 17 W Intel Core i3 2375M 1 5 GHz 1066 MHz V V 3 MB L3 cache dual core 17 W AMD processors AMD A6 4455M 2 6 GHz 2 1 GHz 1 MB L2 cache 1333 MHz DDR3 dual core 17 W AMD A4 4355M 2 4 GHz 1 9 GHz 1 MB L2 cache 1333 MHz DDR3 dual core 17 W AMD E2 2000 1 75 GHz 1 MB L2 cache 1333 MHz DDR3 dual core 18 W AMD E2 1800 1 7 GHz 1333 MHz 1 MB DDR3 L2 cache dual core 18 W AMD E1 1500 1 48 GHz 1 MB L2 cache 1066 MHz DDR3 dual core 18 W AMD E1 1200 1 4 GHz 1066 MHz 1 MB DDR3 L2 cache dual core 18 W 2
37. BB1 e For use in Japan 697904 291 e For use in Latin America 697904 161 e For use in the Nordic Region for use with computer models with Intel processors 697904 DH1 e For use in Portugal for use with computer models with Intel processors 697904 131 e For use in Saudi Arabia for use with computer models with Intel processors 697904 171 e For use in South Korea 697904 AD1 e For use in Spain for use with computers models with Intel processors 697904 071 e For use in Taiwan 697904 AB1 e For use in Thailand 697904 281 e For use in Turkey for use with computer models with Intel processors 697904 141 e For use in the United Kingdom for use with computer models with Intel processors 697904 031 e For use in the United States 697904 001 3 Top cover includes TouchPad e Ruby red 697920 001 e Silver 704382 001 e Sparkling black 698488 001 4 Power button board includes cable 697901 001 5 System board includes processor and replacement thermal material For use with computer models with switchable discrete graphics and Intel processors For use with computer models with Intel HM77 chipsets i5 3337U processors and 2 GB of dedicated video memory e For Windows 8 Standard 718729 501 e For FreeDOS 1 0 718729 001 For use with computer models with Intel HM77 chipsets i5 3337U processors and 1 GB of dedicated video memory e For Windows 8 Standard 718727 501 e For FreeDOS 1 0 718727 001 For use with computer models with Intel HM77 chipset
38. E The keyboard spare part kit includes a keyboard cable Description Spare part number Black keyboard e For use in Canada 697904 DB1 e For use in France for use with computer models with Intel processors 697904 051 e For use in Germany for use with computer models with Intel processors 697904 041 e For use internationally for use with computer models with Intel processors 697904 B31 e For use in Israel for use with computer models with Intel processors 697904 BB1 e For use in Japan 697904 291 e For use in Latin America 697904 161 e For use in Nordic countries for use with computer models with Intel processors 697904 DH1 e For use in Portugal for use with computer models with Intel processors 697904 131 e For use in Saudi Arabia for use with computer models with Intel processors 697904 171 e For use in South Korea 697904 AD1 e For use in Spain for use with computer models with Intel processors 697904 071 e For use in Taiwan 697904 AB1 e For use in Thailand 697904 281 38 Chapter 4 Removal and replacement procedures Description Spare part number e For use in Turkey for use with computer models with Intel processors 697904 141 e For use in the United Kingdom for use with computer models with Intel processors 697904 031 e For use in the United States 697904 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement
39. at or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 28 Chapter 4 Removal and replacement procedures Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive mus
40. ccateacaedexsanaacaedegsaannededdandaaadadedecateadcaddeaSansdedddessaededensaae 83 35 6 cm 14 0 in display SPECIFICATIONS 00 eee eee eeetee terete nett eeet teat AEE 84 Hard drive Specification sisi c2s 2hndacansciadalactencciedetedtenavided adcansesaleadBessaieldagd vedi daladdev eve ededeensativiadas uated 84 8 Windows 8 Backing Up restoring and recovering seeeeeceeceeseeeeeeeeeneeseneeseeeseseeeeeeseeseesseeeeseeeneeseeeees 85 Creating recovery media and backups cceeecceeeeeee este e eee ee ete teste eee eee eeeeeeeeeeeeiaeeeeeeeeaeeeeenenaees 85 Creating HP Recovery Media 00 0 0 cceeeceeeeeeennee eee eee etnnee eset ee taeeeeeeeeenaeeeeeeeeenaeeeeeseeeiaaas 86 Restore ahd r6COVerYy secricsiieirii ieni eae sadenyee eavedaeaigee cvidaecnyee Srsaade tin ee vsantenees ER 87 Using Windows Refresh for quick and easy recovery eeeeeeeeteeeeeeeeeeeettaeeeeeeeeeeentnaaees 88 Remove everything and reinstall WINGOWS 0 cc cece eee e eee eeencaeeeeeeeeaeeeeeeeeeaaeeeeenenaaes 88 Recovering using HP Recovery Manager ccccceeeeeeeeeeeneeeeeeeeeeeeeeeeeaaeeeeeeeiaeeeeeneeaes 89 What you need to KNOW sororis fices ieecceetestdee eentdeneesenet eaves ieeeinceseebandedtenenencedd 89 Using the HP Recovery partition to recover a minimized image 0 5 89 Using HP Recovery media to recover cccccceeeeeeeeereeeeeeeeectneeeeeeeetaeeteeeeeeenaaes 90 Changing the computer boo
41. d System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 76 Chapter5 Windows 8 Using Setup Utility BIOS and System Diagnostics Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Suspend Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is mor
42. dentifying 7 webcam microphone module removal 72 spare part number 72 Windows backup 86 File History 86 87 Refresh 87 88 reinstall 87 88 remove everything and reinstall option 88 reset 88 restoring files 87 system restore point 85 87 Windows applications key identifying 11 Windows key identifying 11 wireless antenna removal 74 spare part number wireless light 9 wireless product description 5 WLAN antennas identifying 7 WLAN module removal 50 spare partnumbers 21 24 50 workstation guidelines 31 22 24 70 22 25 Index 101
43. down the computer Be sure the restore DVD or USB device is connected to the computer Restart the computer Using the arrow keys select Recovery and then press enter Follow the on screen instructions Ey NOTE If you are unable to boot start up your computer with the primary operating system and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet for more information Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive discs or the Ubuntu One website Back up your system at the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files to the Ubuntu website using the Deja Dup Backup Tool NOTE Before you back up your information be sure you have designated a location to save the backup files 1 Chapter 9 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon Select Folders from the panel on the left side of the window and beneath Folders to back up select the folders to back up Ubuntu Linux Backing up restoring and reco
44. dual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 88 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 88 If you want to reset your computer using a minimized imag
45. e you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 89 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 89 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 89 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 90 Restore and recovery 87 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the
46. e UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Requirements for specific countries and regions 95 Country region Accredited agency Applicable note number The United States UL 2 A The flexible cord must be Type HOSVV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap
47. e computer boots or Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Restore and recovery 89 Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 2 3 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer EY NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 90 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 2 3 4 5 Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press
48. e on a USB storage device Z CAUTION Using Restore completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory Software drivers and updates not installed at the factory must be manually reinstalled Personal files must be restored from a backup Ey NOTE HP recommends that you create the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select the DVD from the drop down list 3 Select Overview from the panel on the left side of the window and then click Back Up Now 4 Follow the on screen instructions Creating a restore image on a USB device Ey NOTE Be sure AC power is connected to the c
49. e recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions EY NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 77 Using System Diagnostics System Diagnostics allows you to run d
50. ea includes cable 697904 B31 Keyboard with black finish for use internationally includes cable for use with computer models with Intel processors only 697904 BB1 Keyboard with black finish for use in Israel includes cable for use with computer models with Intel processors only 697904 DB1 Keyboard with black finish for use in Canada includes cable 697904 DH1 Keyboard with black finish for use in the Nordic Region includes cable for use with computer models with Intel processors 697905 001 Hard Drive Hardware Kit includes hard drive bracket screws and cable 697906 001 Rubber Feet Kit 697907 001 Display bezel 697908 001 Display Hinge Kit includes left and right display hinges and brackets 697909 001 Back cover ruby red 697910 001 Back cover sparkling black 697911 001 Display Panel Cable Kit includes display panel cable and webcam microphone module cable 697912 001 Screw Kit 697913 001 Antenna Kit includes left and right wireless antenna cables and transceivers 697914 001 Fan 697915 001 Heat sink for use with computer models with a graphics subsystem with UMA graphics includes replacement thermal material 697916 001 Heat sink for use with computer models with a graphics subsystem with switchable discrete graphics includes replacement thermal material Sequential part number listing 25 Spare part number Description 697917 001 RTC battery
51. ean A a a 38 TOD COVER riinan anaa aaa a a aa a aaa aa aaa aa AAAA 42 Power button Doard srate E lade saudodsein adadeiudetae ead 45 land dV 2 226 nicssieidetsaehede een Galan E A A T AEO 46 WSB board audio jack ceiros aiiora ANA A aed eta eased 49 WEAN OGUIG aisce a NE ea genes tdaiaetedvetd jane tadeedesde 50 SYSTEM DOS oases cievaheceeis da deceet cas nE ANARA E nied 53 Mmo module fxssseastedisaseedetdeanaeedttdaansdeaadedivaeeel ANSE AE AA 58 RIC Bathe ty asa E N O 61 MSATA solid state CnVe6 ci0 isicisieniedieiedeedapietedens eh RAEE edeaadlciies 62 PCH heat SPR ernim A A eae ea ee 64 Heat SHAK enuia E EA 65 eE A E A AE E E E E 67 Speaker ASSOMDIY seacesivsucaccaessutudancabesas Menuccasvaudlvandanevatidagdasesys Maladdeesss Madecceaveetdndatavaeedes 68 RJ 45 COVER oo S ehcniebed el E 69 Display assembIy ccrccccanimcoi a a EEEE E 70 Power connecl r arisna AAA a AA a A 75 5 Windows 8 Using Setup Utility BIOS and System Diagnostics cceceseeeeeeeeeeeeeeeeeeeeneeneeeeeeeneeeens 76 Starting Setup Utility BIOS sesscteicoccecnt tandecensdiantevesteeladoya i fededtatt pened ead ET 76 Wpdating the BIOS scccx feet conn ncdeeecdsetieeentannceedydeecedt et ceeeleians one ETARE EEE eee ele 76 Determining the BIOS version sicccc cececisceccedeeteeeeccsedieenaetaceeunaeenseade ainda sacedlenved deatenneeds 76 Downloading a BIOS Update w ic iccsetciiavueecesneevaweledecdvavadaecelteaivy anda ivvvedaloier evant ee 77 Us
52. efore removing a memory module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer o Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 o a So oe 10 Remove the system board see System board on page 53 To remove a memory module 1 Turn the system board upside down to access the memory module 2 Spread the retention clips 1 on each side of the memory module slot to release the memory module The memory module tilts up 58 Chapter4 Removal and replacement procedures 3 Remove the memory module 2 by pulling it away from the slot at an angle CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module CAUTION To protect a memory module after removal place it in an electrostatic safe container To replace the memory module 1 Align the notched edge of the replacement memory module with the tab in the memory module slot and then press the mod
53. elect the Main menu BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Access the page on the HP website that provides software for your computer 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to
54. ement Before removing the display panel follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Ey NOTE To replace the entire display assembly additional steps are required see Display assembly on page 70 Remove the panel 1 Remove the plastic screw covers 1 and the two Phillips screws 2 that secure the display bezel to the display assembly l Ti m f a G a A ee 2 Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure 36 Chapter 4 Removal and replacement procedures 3 Remove the display bezel 4 4 Remove the four Phillips screws for the display panel a Ey NOTE Support the display panel as you lean the panel forward 5 Move the panel toward the keyboard 1 6 Release the adhesive support strip 2 that secures the display panel cable connector to the display panel Component replacement procedures 37 7 Disconnect the display panel cable 3 from the display panel and then remove the panel 4 Reverse this procedure to replace the panel Keyboard Ey NOT
55. emove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 Remove the system board see System board on page 53 To remove the fan from the base enclosure 1 2 Disconnect the fan cable Remove the three Phillips screws 1 from the fan 2 and lift up to remove the fan Reverse this procedure to install the cooling fan in the base enclosure Speaker assembly Description Spare part number Speaker assembly 697918 001 f IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the speaker assembly follow these steps 1 2 3 68 Chapter 4 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Removal and replacement procedures Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover See Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 ee oN Ss oe
56. eps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface Slide the battery release lock 1 far enough that it rests in the unlocked position Slide the battery release latch 2 to release the battery iS Slide the battery 3 from the middle to remove it from the computer To insert the battery follow these steps CAUTION Do not slant the battery as you insert it 1 Holding the battery in the middle slide the battery 1 straight into the computer until the battery release latch locks into place 34 Chapter4 Removal and replacement procedures 2 Reset the battery release lock 2 to the locked position Computer feet Description Spare part number Rubber Feet Kit 697906 001 The computer feet are adhesive backed rubber pads There are 5 rubber feet that attach to the base enclosure in the locations illustrated below m es G a Component replacement procedures 35 Display panel Description Spare part number Display bezel 697907 001 35 6 cm 14 0 in HD WLED SVA BrightView flat display panel 698523 001 y IMPORTANT Make special note of each screw and screw lock size and location during removal and replac
57. erations 28 D default settings restoring for Ubuntu Linux computer models 80 deleted files restoring for Windows 8 computer models 87 Digital Media Slot identifying 13 display assembly removal 70 spare partnumbers 17 70 subcomponents 22 display bezel spare part number 22 25 36 Display Hinge Kit spare part number 22 25 70 display panel product description 3 removal 36 spare part number 22 26 36 Display Panel Cable Kit spare part number 22 25 70 display specifications 84 drives preventing damage 29 DVD RW Super Multi Double Layer Combination Drive precautions 29 spare part number 23 24 E electrostatic discharge 29 equipment guidelines 32 esc key identifying 11 Ethernet product description 4 external media cards product description 5 F factory settings restoring for Ubuntu Linux computer models 80 fan removal 67 spare part number feet locations 35 spare part number fn key identifying 11 21 25 67 21 25 35 G graphics product description 2 grounding guidelines 29 guidelines equipment 32 grounding 29 packaging 31 transporting 31 workstation 31 H hard drive precautions 29 product description 4 removal 46 spare partnumbers 20 24 46 specifications 84 hard drive cable removal 56 Hard Drive Hardware Kit spare partnumber 21 25 46 hard drive light identifying 13 HDMI port identifying 13 heat sink removal 65 spare partnumbers 20 25 65 hinge spare part number HP Recov
58. ery Manager correcting boot problems for Windows 8 computer models 90 for Windows 8 computer models 89 starting for Windows 8 computer models 89 HP Recovery media creating for Windows 8 computer models 86 recovery for Windows 8 computer models 90 22 25 70 HP Recovery partition for Windows 8 computer models 89 recovery for Windows 8 computer models 89 removing for Windows 8 computer models 90 l integrated webcam light identifying 7 internal media card product description 5 internal microphone identifying 7 J jack audio in microphone 12 audio out headphone 12 network 13 RJ 45 network 13 RJ 45 network lights 13 K keyboard product description 6 removal 38 spare part numbers 17 18 24 25 38 keys action 11 applications 11 esc 11 fn 11 operating system 11 Windows 11 Windows applications 11 L latch battery release 15 lights AC adapter 14 caps lock 9 hard drive 13 mute 9 power 9 13 TouchPad 8 9 webcam 7 wireless 9 M mass storage device precautions 29 removal 46 spare part numbers 46 memory module product description 3 removal 58 spare part numbers 20 24 58 microphone product description 4 minimized image creating for Windows 8 computer models 89 minimized image recovery for Windows 8 computer models 89 model name 1 mSATA solid state drive removal 62 spare part numbers 20 26 27 62 mute light identifying 9 N network jack identifying 13 0 operating system
59. finish for use in the United States includes cable 24 Chapter 3 Illustrated parts catalog Spare part number Description 697904 031 Keyboard with black finish for use in the United Kingdom includes cable for use with computer models with Intel processors only 697904 041 Keyboard with black finish for use in Germany includes cable for use with computer models with Intel processors only 697904 051 Keyboard with black finish for use in France includes cable for use with computer models with Intel processors 697904 071 Keyboard with black finish for use in Spain includes cable for use with computer models with Intel processors 697904 131 Keyboard with black finish for use in Portugal includes cable for use with computer models with Intel processors 697904 141 Keyboard with black finish for use in Turkey includes cable for use with computer models with Intel processors 697904 161 Keyboard with black finish for use in Latin America includes cable 697904 171 Keyboard with black finish for use in Saudi Arabia includes cable for use with computer models with Intel processors only 697904 281 Keyboard with black finish for use in Thailand includes cable 697904 291 Keyboard with black finish for use in Japan includes cable 697904 AB1 Keyboard with black finish for use in Taiwan includes cable 697904 AD1 Keyboard with black finish for use in South Kor
60. graphics heat sink go to step c a Loosen all of the captive screws 1 and 2 and then lift the switchable discrete graphics heat sink 3 from the system board Z CAUTION To prevent damage to the cooling tubes do not lift the assembly by the cooling tubes The tubes bend easily b Thoroughly clean the thermal connections 1 and 3 on the system board and the heat sink 2 and 4 before replacing a heat sink onto a system board Continue to step 3 66 Chapter 4 Removal and replacement procedures c Loosen the captive screws 1 and lift the UMA graphics heat sink 2 from the system board d Thoroughly clean the thermal connections 1 on the system board and the heat sink 2 before replacing a heat sink onto a system board 3 Reverse this procedure to replace the heat sink Replace the thermal material that ships with the replacement heat sink Fan Description Spare part number Fan 697914 001 fy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the fan follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer Component replacement procedures 67 O o m ee 10 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 R
61. he factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CDRW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device s
62. he operating system and the software that was installed at the factory The HP Recovery partition allows Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image The HP Recovery partition allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while th
63. ht side Component 1 cl Power light Description e White The computer is on e Blinking white The computer is in the Sleep Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 3 4 Hard drive light Digital Media Slot a USB 3 0 ports 2 f e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive select models only Supports the following digital card formats e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDxC Memory Card e MultiMediaCard MMC Connect optional USB 3 0 devices and provide enhanced USB power performance 5 Hom HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 6 RJ 45 network jack lights e White Computer is connected to a network e Blinking amber Data is being transferred NOTE When both lights are off the computer is not connected to a netw
64. iagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE Ifyou need to stop a diagnostic test while it is running press esc 78 Chapter5 Windows 8 Using Setup Utility BIOS and System Diagnostics 6 Ubuntu Linux Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility A Turn on or restart the computer While the computer is booting press esc When the Startup menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility 1 2 3 4 5 Start Setup Utility Use the arrow keys to select System Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter
65. illips screws 1 and lift off the PCH heat sink 2 Reverse this procedure to install the PCH heat sink onto a replacement system board 64 Chapter 4 Removal and replacement procedures Heat sink Description Spare part number UMA graphics heat sink 697915 001 Switchable discrete graphics heat sink 697916 001 fy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the heat sink follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer a Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 O o SN e A pe 10 Remove the system board see System board on page 53 Remove the heat sink 1 Turn the system board upside down with the front toward you NOTE Computer models with UMA graphics and switchable discrete graphics have different types of heat sinks depending on the computer model Component replacement procedures 65 2 Remove the heat sink If you have an UMA
66. ing System Diagnostics 0 0 20 ccc eeeeeee eee tenner eee eeneeee eee eeneeeeeeeceneaeeeeseeeeaeeeeseeeeeeeeesegeaeeesenenaeees 78 6 Ubuntu Linux Using Setup Utility BIOS and System Diagnostics 0 ceeccesseeeeeeeeeeeeeeeeeeeeeeeneeneneees 79 Starting Setup UII s csesccesedsetecessesasdeccevhaasedeceqedancseeseavtgasoe aananasssecvendean set Ei E daaa iat 79 USING ESStUp UI secede x sigsees cane sntcecgexs O oie eeoeeaeen ance E 79 Changing the language of Setup Utility 0 cece cence ee rere eetaeeeeeeeeeeeaeeeeeeeeeeaaes 79 Navigating and selecting in Setup Utility 00 0 e cence eee eeeeeee eee eeeeeaeeeeeeeeaeeeeeeeenaees 79 Displaying system information rsss serein iseni are E AEE ERAT 80 Restoring factory default settings in Setup Utility 0 eee ee eeeeeeeeeeeeeeeteeeeeeaeeeees 80 Exiting Setup Wunity sccctecc2cceceices eececet sce enceece ceeenacen cet aaa iaa 80 Updating the BlOS ae cia cssecs Sa waste E E ten anedee ane sauoseds dee E ce Heo a 81 Determining the BIOS version cccccccsecciececcedeeceeseeceecseeteeeaceeeceeeessaasenectesgenasteendessueedeeeeess 81 Downloading a BIOS update ee cceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeseceeaaeeeeeseeeaeaeeeeeseeenaaaeees 81 Using Advanced System Diagnostics 0 0 00 ccceececeeeeeeeeeee eee eeeeeee eee eeeeaeeeeseeeeaaeeeeseneaeeeeseeeaeeeeneeeaeess 82 T SOPD OCIS AGNI NS ana edelvn ah basses tavantaaeoass S 83 Computer specifications aiccccscccchcbez aa sacadadzatnnsdede
67. l times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Component replacement procedures 32 This chapter provides removal and replacement procedures There
68. led on the replacement top cover 44 Chapter 4 Removal and replacement procedures Reverse this procedure to install the top cover Power button board Description Spare part number Power button board includes cable 697901 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the power button board follow these steps 1 2 3 4 5 6 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the power button board 1 2 3 Turn the top cover upside down with the front toward you Remove the Phillips screw 1 and tape that secure the power button board to the top cover Release the clips lift the power button board 2 and carefully slide the power button cable out from the guides 3 to remove the power button board Reverse this procedure to install the power button board Component replacement procedures 45 Hard drive Ey NOTE The hard drive spare part kit does not include the hard drive cable or hard drive bracket and screws Description Spare part number 9 5
69. may be as many as 67 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw and screw lock size and location during removal and replacement Chapter 4 Removal and replacement procedures Service label When ordering parts or requesting information provide the computer serial number and model number provided on the service label The service label is located on the bottom of the computer Ey NOTE Your label may look slightly different from the illustration in this section Serial XKXXXXXX WNIT Product XXXXXXXX MO Warranty ly lyy Model 200000KX Item Description Function 1 Product name The name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier needed to locate documents drivers and support for the computer Component replacement procedures 33 Battery Description Spare part number 4 cell 37 Whr 2 55 Ah Li ion battery 695192 001 Before disassembling the computer follow these st
70. mputer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier needed to locate documents drivers and support for select models only the computer 16 Chapter 3 Illustrated parts catalog Computer major components Item Component Spare part number 1 35 6 cm 14 0 in high definition HD WLED SVA BrightView flat display assembly The display assembly is spared at the subcomponent level only NOTE Fora full list of display spare parts see Display assembly subcomponents on page 22 2 Keyboard black finish includes keyboard cable e For use in Canada 697904 DB1 Computer major components 17 Item Component Spare part number e For use in France for use with computer models with Intel processors 697904 051 e For use in Germany for use with computer models with Intel processors 697904 041 e For use internationally for use with computer models with Intel processors 697904 B31 e For use in Israel for use with computer models with Intel processors 697904
71. n 1 TouchPad light not supported on Ubuntu e Amber The TouchPad is off Linux e Off The TouchPad is on 2 TouchPad on off button not supported on Turns the TouchPad on or off Ubuntu Linux 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification Component 1 Power light Description White The computer is on Blinking white The computer is in the Sleep Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the letter keys to all capital letters 3 q Mute light e Amber Computer sound is off e Off Computer sound is on 4 Wireless light e White An integrated wireless device such as a tp wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad light not supported on Ubuntu Linux Amber The TouchPad is off Off The TouchPad is on Top Buttons and speakers
72. nd roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 31 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at al
73. ng recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 86 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning
74. omputer you begin Verify the exact amount of free space on your storage device before you begin the creation process For most models you will need at least 8 GB of free space on the storage device However depending on the drivers and software installed on your computer you may need slightly more than 8 GB of space HP recommends that you use a 16 GB device or above for best results iy IMPORTANT Remember to insert your USB device into the USB port on the computer before starting this procedure Performing a system recovery 91 92 To create the restore image 1 va Click the System menu icon at the far right of the top panel and then click System Settings gt Backup Select Storage from the panel on the left side of the window click the down arrow next to Backup location and select the USB device from the drop down list Ey NOTE If the USB device is not listed in the drop down list for Backup Location select Local 3 4 Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the Choose Folder window and click OK Select Overview from the panel on the left side of the window and then click Backup Now Follow the on screen instructions Performing recovery using the restore media Ey NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery 1 2 3 4 5 6 If possible back up all personal files Shut
75. or use with computer models with UMA video memory AMD A68M chipsets E1 1200 processors and Ubuntu Linux or FreeDOS 2 0 699811 501 System board for use with computer models with UMA video memory AMD A68M chipsets E1 1200 processors and Windows 8 Standard 699812 001 System board for use with computer models with UMA video memory AMD A68M chipsets E2 1800 processors and Ubuntu Linux or FreeDOS 2 0 699812 501 System board for use with computer models with UMA video memory AMD A68M chipsets E1 1800 processors and Windows 8 Standard 700428 001 RJ 45 cover 700701 001 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets i5 3317U 1 GB of dedicated video memory and FreeDOS 1 0 700701 501 System board for use with computer models with switchable discrete graphics Intel HM77 chipsets i5 3317U 1 GB of dedicated video memory and Windows 8 Standard 703855 001 System board for use with computer models with UMA memory AMD A68M chipsets E1 1500 processors and Ubuntu Linux or FreeDOS 2 0 703855 501 System board for use with computer models with UMA memory AMD A68M chipsets E1 1500 processors and Windows 8 Standard 703856 001 System board for use with computer models with UMA memory AMD A68M chipsets E2 2000 processors and Ubuntu Linux or FreeDOS 2 0 26 Chapter 3 Illustrated parts catalog Spare part number Description 703856 501 Sy
76. ork 7 RJ 45 network jack Connects a network cable Right side 13 Component Description 8 AC adapter light e White The AC adapter is connected and the battery is charged e Blinking white The battery has reached a low battery level e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 9 Power connector Connects an AC adapter 14 Chapter 2 External component identification Bottom Component Description 1 Battery bay Holds the battery 2 ra Battery lock Unlocks and locks the battery 3 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 ig Battery release latch Releases the battery from the battery bay Bottom 15 3 Illustrated parts catalog Service label When ordering parts or requesting information provide the computer serial number and model description provided on the service label The service label is located on the bottom of the computer Ey NOTE Your label may look slightly different from the illustration in this section Serial XKXXXXXX WNIT Product XXXXXXKX MOD Warranty ly lyOy Model 200000KX Item Description Function 1 Product name This is the model name for the co
77. oval and replacement procedures Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module 5 NOTE The 1 black WLAN antenna cable is connected to the WLAN module 1 Main terminal The 2 white WLAN antenna cable is connected to the WLAN module 2 Aux terminal t 0 St 2 Remove the Phillips screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 51 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 Eyf NOTE The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket Ey NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 52 Chapter4 Removal and replacement procedures System board EY NOTE The processor is included on the system board The system board Thermal Material Kit part number 680571 001 includes replacement thermal paste and pads Description System boards supporting switchable discrete graphics Spare part number For use with computer models with Intel HM77 chipsets i5 3337U processors and 2 GB of dedicated video memory
78. pliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3 conductor 0 75 mm or 1 00 mm2 conductor size with plug BS 1363 A with BSI or ASTA marks 96 Chapter10 Power cord set requirements 11 Recycling When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 97 Index A AC adapter lights 14 spare part number action keys identifying 11 Advanced System Diagnostics using for Ubuntu Linux computer models 82 antenna removal 74 spare part number Antenna Kit spare part number 22 25 70 applications key
79. pported on Ubuntu Linux Supports 24 GB mSATA solid state drive for use with computer models with Intel Core processors with system memory up to 8 GB ee Se ey ey SE OS SS ee ee ee ee ee el ee ee a ae ea a ee ey SS e r ee a e em ce cee c i Audio and video One digital microphone HD audio Supports Dolby Advanced Audio Two Altec Lansing speakers Supports Microsoft Premium requirements Ethernet HP TrueVision HD camera fixed no tilt with activity LED USB 2 0 M JPEG 1280 x 720 by 30 frames per second Integrated 10 100 network interface card NIC Chapter 1 Product description ay ef ey al a2 a orate a a Bo PA eee A RS 2l a oat I a a Category Description Intel HM77 Intel HM77 AMD A68M AMD 70M with internal with with with graphics switchable internal internal UMA discrete graphics graphics computer graphics UMA UMA model computer computer computer model model model Wireless Integrated wireless local area network V V V V WLAN options by way of wireless module Two WLAN antennas built into display V V V V assembly Support for Intel Wireless Display V V Support for the following WLAN formats e Intel Centrino Wireless N 2230 802 11 V V b g n 2x2 WiFi and Bluetooth 4 0 Combination Adapter e Qualcomm Atheros AR9485 802 11 b g V y V V n 1x1 WiFi Adapter e Qualcomm Atheros AR9565 802 11 b g
80. s i3 3227U processors and 1 GB of dedicated video memory e For Windows 8 Standard 718728 501 e For FreeDOS 1 0 718728 001 18 Chapter 3 Illustrated parts catalog Item Component For use with computer models with Intel HM77 chipsets i5 3317U processors and 1 GB of dedicated video memory Spare part number e For Windows 8 Standard 700701 501 e For FreeDOS 1 0 700701 001 For use with computer models with Intel HM77 chipsets i3 2377M processors and 1 GB of dedicated video memory e For Windows 8 Standard 698495 501 e For FreeDOS 1 0 698495 001 For use with computer models with Intel HM77 chipsets i3 2375M processors and 1 GB of dedicated memory e For Windows 8 Standard 718918 501 e For FreeDOS 1 0 718918 001 For use with computer models with UMA graphics and Intel processors For use with computer models with Intel HM77 chipsets and i5 3337U processors e For Windows 8 Standard 718725 501 e For Ubuntu Linux or FreeDOS 1 0 718725 001 For use with computer models with Intel HM77 chipsets and i5 3317U processors e For Windows 8 Standard 698491 501 e For Ubuntu Linux or FreeDOS 1 0 698491 001 For use with computer models with Intel HM77 chipsets and i3 3227U processors e For Windows 8 Standard 718726 501 e For Ubuntu Linux or FreeDOS 1 0 718726 001 For use with computer models with Intel HM77 chipsets and i3 3217U proces
81. s two DDR3 1600 MHz PC3 12800 e 4GB 641369 005 e 2GB 652972 005 7 Heat sink includes replacement thermal material e Heat sink for computer models with switchable discrete graphics 697916 001 e Heat sink for computer models with UMA graphics not illustrated 697915 001 8 mSATA solid state drive 32 GB for computer models with Intel Core processors not 698524 001 supported on Ubuntu Linux mSATA solid state drive 24 GB for use with computer models Intel Core processors 717579 001 9 RTC battery 697917 001 10 Hard drive SATA does not include hard drive bracket or cable 9 5 mm 0 37 in x 6 35 cm 2 50 in e 1 TB 5400 rpm 676521 005 e 750 GB 7200 rpm 633252 005 e 750 GB 5400 rpm 634250 005 e 640 GB 5400 rpm 669300 005 e 500 GB 7200 rpm 634925 005 e 500 GB 5400 rpm 669299 005 e 320 GB 5400 rpm 622643 005 7 0 mm 0 28 in x 6 35 cm 2 50 in e 500 GB 5400 rpm 683802 005 e 320 GB 5400 rpm 645193 005 20 Chapter 3 Illustrated parts catalog Item Component Spare part number Hard Drive Hardware Kit not illustrated includes hard drive bracket screws and 697905 001 cable 11 WLAN module e Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 670290 005 Combination Adapter for use with computer models with Intel processors e Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter 675794 005 e Qualcomm Atheros AR9565 802 11 b g n 1x1 WiFi
82. s 79 displaying system information for Ubuntu Linux computer models 80 exiting for Ubuntu Linux computer models 80 navigating for Ubuntu Linux computer models 79 restoring default settings for Ubuntu Linux computer models 80 selecting for Ubuntu Linux computer models 79 starting for Ubuntu Linux computer models 79 slots Digital Media 13 security cable 12 speaker assembly removal 68 spare part number 21 26 68 speakers spare partnumber 21 26 68 speakers identifying 10 specifications computer 83 display 84 hard drive 84 supported discs recovery for Windows 8 computer models 86 system board removal 53 spare part numbers 27 53 System Diagnostics for Windows 8 computer models 78 system information displaying for Ubuntu Linux computer models 80 system recovery for Ubuntu Linux computer models 91 for Windows 8 computer models 89 system restore point creating for Windows 8 computer models 85 restoring for Windows 8 computer models 87 18 26 T Thermal Material Kit spare part number 23 24 tools required 28 top cover removal 42 spare part numbers 27 42 TouchPad buttons 8 18 26 TouchPad light 8 9 TouchPad on off button 8 TouchPad zone identifying 8 transporting guidelines 31 U USB 2 0 ports identifying 12 USB 3 0 ports identifying 13 USB board removal 49 spare part number 21 24 49 V vents identifying 12 15 video product description 4 WwW webcam light identifying 7 webcam i
83. s test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery e System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn on or restart the computer While the computer is booting press esc When the Startup menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc 82 Chapter6 Ubuntu Linux Using Setup Utility BIOS and System Diagnostics 7 Specifications Computer specifications Metric U S Dimensions Width 34 7 cm 13 67 in Depth 23 8 cm 9 37 in Height front to back 2 1 cm 83 in Weight 1 8 kg 3 96 Ibs Input power Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to
84. shows how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION A product can be degraded by as little as 700 V Preliminary replacement requirements 29 Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 30 Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts a
85. sors e For Windows 8 Standard 698492 501 e For Ubuntu Linux or FreeDOS 1 0 698492 001 For use with computer models with Intel HM77 chipsets and i3 2375M processors e For Windows 8 Standard 718917 501 e For Ubuntu Linux or FreeDOS 1 0 718917 001 For use with computer models with UMA graphics and AMD processors For use with computer models with AMD A70M chipsets and A6 4455M processors e For Windows 8 Standard 703858 501 e For Ubuntu Linux or FreeDOS 2 0 703858 001 For use with computer models with AMD A70M chipsets and A4 4355M processors e For Windows 8 Standard 703857 501 e For Ubuntu Linux or FreeDOS 2 0 703857 001 Computer major components 19 Item Component Spare part number For use with computer models with AMD A68M chipsets and E2 2000 processors e For Windows 8 Standard 703856 501 e For Ubuntu Linux or FreeDOS 2 0 703856 001 For use with computer models with AMD A68M chipsets and E2 1800 processors e For Windows 8 Standard 699812 501 e For Ubuntu Linux or FreeDOS 2 0 699812 001 For use with computer models with AMD A68M chipsets and E1 1500 processors e For Windows 8 Standard 703855 501 e For Ubuntu Linux or FreeDOS 2 0 703855 001 For use with computer models with AMD A68M chipsets and E1 1200 processors e For Windows 8 Standard 699811 501 e For Ubuntu Linux or FreeDOS 2 0 699811 001 6 Memory module
86. stem board for use with computer models with UMA memory AMD A68M chipsets E2 2000 processors and Windows 8 Standard 703857 001 System board for use with computer models with UMA memory AMD A70M chipsets A4 4355 processors and Ubuntu Linux or FreeDOS 2 0 703857 501 System board for use with computer models with UMA memory AMD A70M chipsets A4 4355 processors and Windows 8 Standard 703858 001 System board for use with computer models with UMA memory AMD A70M chipsets A6 4455 processors and Ubuntu Linux or FreeDOS 2 0 703858 501 System board for use with computer models with UMA memory AMD A70M chipsets A6 4455 processors and Windows 8 Standard 704381 001 Back cover silver 704382 001 Top cover silver includes TouchPad 707750 001 65 W nPFC AC adapter select models only 709330 001 Base enclosure for use with computer models with AMD processors 717579 001 mSATA solid state drive 24 GB for use with computer models Intel Core processors 718725 001 System board for use with computer models with UMA memory Intel HM77 chipsets 15 3337U processors and Ubuntu Linux or FreeDOS 1 0 718725 501 System board for use with computer models with UMA memory Intel HM77 chipsets 15 3337U processors and Windows 8 Standard 718726 001 System board for use with computer models with UMA memory Intel HM77 chipsets 13 3227U processors and Ubuntu Linux or FreeDOS 1 0 718726 501 System board for use with computer models with UMA memory Intel
87. sure Reverse these procedures to replace the power connector Component replacement procedures 75 5 Windows 8 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen y NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date an
88. t Order sseeeesssssssessessrrrnsssseeinnnnanaannsnnnnaaaarennnnnaaae 90 Removing the HP Recovery partition cceeeeeeeeeneeeeeeeeeneeeeeeeeiaaeeeeeeeaeeeeeeeeneeeeeeseaes 90 9 Ubuntu Linux Backing up restoring ANd recovering cccceeeeeeeceeeeeeneeeeeeeseeeeneeeeseeseaeeeeeeesenneseeennes 91 Performing a system recovery 0 cece eee centre treet teeter ee ene eee teeeaae eee eeeeaaeeeeeeeeaeeeeseeaaeeeeseeeireeeenaees 91 Creating the restore DVDS i ssccscexrneiared vvncncedenyedauedicceeivien adobe E EE 91 Creating a restore image on a USB device eee eeeeeecneee tere eee tettneeeeeeeeetiaaeeeeeeneeennaaees 91 Performing recovery using the restore media eee ec ee eee e eee eeenteeeeeeeeaaeeeeeeeeaeeteeeeenaaes 92 Backing Up your information 0 eee eeeeeceeeeeeee terete ee eee eeeeae E A 92 10 Power cord set reguiremeniS iiss ce viesssv sages ssnvinsaeeassascsenessosuarssstvesausinecevianisiieddevayeisndduneel naadevannisiinseensis 94 Requirements for all countries ceccccceceeeeeeeeeeeeceeaaeaeeceeeeeeeeeeeeeccaeaaeeeeeeeeeeeeeeseseecacecueeeeeeeneees 94 Requirements for specific countries ANd regions cceceeeeeeeeeeececcaaeeaecaeeceeeeeceeeeeeeeeeeeeeteeeeteetees 95 41 REG Y CUA E E E E A A wxadidacee wes led ies vextdiacae vee tice wecdeiadebewveieioien 97 WACK AP OO S PEO TEE O E EE 98 vii viii 1 Product description Category Description Intel HM7
89. t be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table
90. ter models with AMD E1 1500 or AMD E1 1200 processors Supports up to 8 GB of system RAM in the V V V V following configurations e 8192 MB total system memory 4096 MB x 2 no support for 32 bit operating systems e 6144 MB total system memory 4096 MB x 1 2048 MB x 1 no support for 32 bit operating systems e 4096 MB total system memory 4096 MB x 1 or 2048 x 2 e 2048 MB total system memory 2048 MB x 1 4 Category Drives Description Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Intel HM77 with internal graphics UMA computer model Intel HM77 with switchable discrete graphics computer model 4 AMD A68M with internal graphics UMA computer model Ni AMD 70M with internal graphics UMA computer model 4 Serial ATA SATA HP 3D Drive Guard support Intel Smart Response Technology support for use with computer models with Intel Core processors Supports the following single hard drive configurations e 1 TB 5400 rpm 9 5 mm e 750 GB 7200 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm e 500 GB 7200 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 7 0 mm e 320 GB 5400 rpm 9 5 mm e 320 GB 5400 rpm 7 0 mm Supports 32 GB mSATA solid state drive for use with computer models with Intel Core processors with system memory up to 8 GB not su
91. ter permits it to operate from any line voltage from 100 to 120 V ac or from 220 to 240 V ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer 94 Chapter 10 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 Franc
92. ter restarts Ey NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter e To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter 80 Chapter 6 Ubuntu Linux Using Setup Utility BIOS and System Diagnostics Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by using Setup Utility 1 Start Setup Utility 2 Ifthe system information is not displayed use the arrow keys to s
93. uch as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 89 86 Chapter 8 Windows 8 Backing up restoring and recovering Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the indivi
94. uch gesture support enabled as default e Taps enabled by default e Supports edge swipe gestures Power AC adapter V V V V requirements 65 W RC V AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector Battery V V V V 4 cell 37 Whr 2 55 Ah Li ion battery Supports fast charge Security Security cable slot V V V V Intel AT p Ready support V v Operating Preinstalled system e Windows 8 Standard 64 bit V V V V e FreeDOS 2 0 V V e FreeDOS 1 0 V V e Ubuntu Linux V V V Serviceability End user replaceable parts V v V V e AC adapter e Battery e Keyboard 6 Chapter 1 Product description 2 External component identification Display Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs 2 Webcam light On The webcam is in use 3 HP TrueVision HD Webcam Records video captures still photographs and allows you to video conference and chat online using streaming video 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Display 7 8 Top TouchPad Component Descriptio
95. ule 1 into the slot at a 45 degree angle until it is firmly seated Component replacement procedures 59 2 Press down on the left and right sides of the memory module 2 until the side retention clips snap back into place 3 Reverse the previous removal steps to replace the following items e System board e WLAN e USB board e Hard drive e Top cover e Keyboard e Battery e Any external devices and the AC adapter 60 Chapter 4 Removal and replacement procedures RTC battery Description Spare part number RTC battery 697917 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the RTC battery follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 O p o P mS 10 Remove the system board see System board on page 53 Remove the RTC battery 1 Turn the system board upside down with the front toward
96. uter models with Intel processors Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter 675794 005 Qualcomm Atheros AR9565 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combination Adapter for 690019 005 use with computer models with Intel processors not supported on Ubuntu Linux select models only Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combination Adapter select models 690020 005 only Ralink RT5390R 802 11 b g n 1x1 WiFi Adapter select models only 691415 005 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the keyboard see Keyboard on page 38 6 Remove the top cover see Top cover on page 42 50 Chapter 4 Rem
97. v V n 1x1 WiFi and Bluetooth 4 0 Combination Adapter not supported on Ubuntu Linux select models only e Ralink RT3290LE 802 11 b g n 1x1 WiFi V V V V and Bluetooth 4 0 Combination Adapter select models only e Ralink RT5390R 802 11 b g n 1x1 WiFi V V V V select models only External HP Multi Format Digital Media Reader slot V V V V media card with push push technology supporting the following digital card formats e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDXC Memory Card e MultiMediaCard MMC Internal media e One half size mini card slot for WLAN V V V V cards e One full size mini card slot for mSATA V V cache for use with computer models with Intel Core processors and system memory up to 8 GB Ports e Audio in audio out combination V V V V headphone microphone e HDMI version 1 4 supporting up to V V y V 1920x1200 60Hz e HP AC power adapter V V V V Category Description Intel HM77 Intel HM77 AMDA68M AMD 70M with internal with with with graphics switchable internal internal UMA discrete graphics graphics computer graphics UMA UMA model computer computer computer model model model e RJ 45 Ethernet includes link and V vV V V activity lights e USB 3 0 2 ports V V V V e USB 2 0 1 port y y N Ri Keyboard Full size island style keyboard V V V V pointing devices TouchPad with two buttons V V V vV e Multito
98. ve 669299 005 500 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 669300 005 640 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 670290 005 Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 combination adapter for use with computer models with Intel processors 675794 005 Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter 676521 005 1 TB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 680571 001 Thermal Material Kit includes replacement thermal paste and pads 683802 005 500 GB 5400 rpm hard drive 7 0 mm 0 28 in x 6 35 cm 2 50 in SATA does not include hard drive bracket or cable 690019 005 Qualcomm Atheros AR9565 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combination Adapter for use with computer models with Intel processors not supported on Ubuntu Linux select models only 690020 005 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combination Adapter select models only 691415 005 Ralink RT5390R 802 11 b g n 1x1 WiFi Adapter select models only 693715 001 65 W nPFC AC adapter 695192 001 4 cell 37 Whr 2 55 Ah Li ion battery 697901 001 Power button board includes cable 697902 001 USB board includes cable and audio out audio in jack 697903 001 Webcam microphone module 697904 001 Keyboard with black
99. vering 3 4 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select Ubuntu One from the drop down list Select Overview from the panel on the left side of the window and then click Back Up Now YNOTE The first time you backup your files to Ubuntu One you will need to create an account to sign into Ubuntu One Enter your email address and password into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files 1 3 4 5 6 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon Click Restore select the location of the backup files and the folder name and then click Forward Under Restore from When select the date of the files to be restored and click Forward Select the location and folder where the files are to be restored and click Forward Follow the on line instructions Click Restore to start restoring the files or click Cancel to cancel the operation Ey NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe from any disaster Backing up your information 93 10 Power cord set requirements The wide range input feature of the compu
100. wireless antenna transceivers are attached to the back cover with double sided tape c Remove the wireless antenna cables and transceivers 2 Reverse this procedure to reassemble and install the display assembly 74 Chapter 4 Removal and replacement procedures Power connector Description Spare part number Power connector 697921 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the power connector follow these steps 1 2 ad O pP o oe 10 11 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the keyboard see Keyboard on page 38 Remove the top cover see Top cover on page 42 Remove the hard drive see Hard drive on page 46 Remove the USB board see USB board audio jack on page 49 Remove the WLAN see WLAN module on page 50 Remove the system board see System board on page 53 Remove the display assembly see Display panel on page 36 Remove the power connector Ey NOTE The power connector screw and bracket were removed during the process to remove the system board A Lift out the power connector to remove it from the base enclo
101. ws or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 WPF ICUIE FGI SC TAB OI xs accent saseacctsxs ixcnaun in shiavaastonensunadeiasanrasssneuyanaqaoeeusis aaneai na gnb ani dei nIaeaT Nea aagr ee 1 Z External component identification siti siccciasansevszssanarssecpssceinsecsssanaiusessesaadsnnecdesegainorstsseuxbnpvavevaaasseaysanennpressvannns 7 Display eccecniericarioiiii ioari ea e RETTO 7 TOD enne E E E E E EEE a AA a A 8 TouchPad sornas a ia a ncaa canna E A a a a i E a E EA 8 LIJDT sisimat A a ile tastes a a ideas 9 Buttons and speakers c cccccececeeeeeeeeeeeeeeeeeaaecaeceeeeeeeeeeeeeeeeeeesaceaeaaeaaecaeeeeeeeeeseeeeeeeeeeees 10 KOVE e E E E cer er errrrrrcr cr 11 Left SIde teaa a a e a a aa e eaa aa tan 12 RION SIAC eaa E E E wee T T E ptt a a fa sea ee AEEA A ena seen oa 13 BOUOIM oricine a aa iaaa a aE i E deinddadedina denndeaa EGEA caaeadeaswaeanndes 15 3 Illustrated parts catalog sissid aa asa siaa aAa nn 16 SeNice label cansa aaea oi aa aaa a a a aaea eaaa a a aa aa a a a a 16 Computer maj r cC mMmponeNtS sosirea aui a a A A aa E a aaa 17 Display assembly subcomponents essssssssssrrresseernranssennnessenennaaanannnaaenennnaannannnaaetennnaanaannnaaeeen nnana 22 Miscellaneous parts
102. xecute frequently used system functions AE Applications key Displays options for a selected object Top 11 Left side Component 1 Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 USB 2 0 port Connects an optional USB 2 0 device 4 Audio out headphone jack audio in microphone jack tA 12 Chapter 2 External component identification Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone The jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Rig

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