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HP Pavilion g4-2301ax

1. 684479 201 Keyboard with white finish for use in Brazil includes cable 684479 281 Keyboard with white finish for use in Thailand includes cable 684479 AB1 Keyboard with white finish for use in Tiawan includes cable 689460 001 Display enclosure linen white butterfly blossom pattern 689461 001 Display bezel linen white butterfly blossom pattern 689462 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly linen white butterfly blossom pattern includes webcam microphone wireless antenna transceivers and cable and display cable 689463 001 Keyboard with butterfly blossom pattern for use in the United States includes cable 689463 161 Keyboard with butterfly blossom pattern for use in Latin America includes cable 689463 201 Keyboard with butterfly blossom pattern for use in Brazil includes cable 689463 DB1 Keyboard with butterfly blossom pattern for use in Canada includes cable 689467 001 Top cover linen white butterfly blossom pattern includes Touchpad 26 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly
2. bumpers 683843 001 PCH heat sink 683844 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly bright purple modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 683845 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly ruby red modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 683846 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly winter blue modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 683847 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly sparkling black includes webcam microphone wireless antenna transceivers and cable and display cable 683848 001 TouchPad LED board includes cable 684472 001 Display enclosure linen white modern mesh pattern 684473 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly linen white modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 684474 001 Top cover linen white modern mesh pattern includes TouchPad 684479 001 Keyboard with white finish for use in the United States includes cable Sequential part number listing 25 Spare part number Description 684479 161 Keyboard with white finish for use in Latin America includes cable
3. 2 DDR3 10600 1333 MHz e 4GB 641369 001 e 2GB 652972 001 20 WLAN module e Broadcom 4313 802 11b g n 1x1 WiFi Adapter and 20702 Bluetooth 4 0 HS 657325 005 combination adapter 18 Chapter 3 Illustrated parts catalog Item Component Spare part number e Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 3 0 HS combination 600370 001 adapter select models only e Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth 4 0 670290 001 combination adapter e Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter and AR3012 Bluetooth 655795 005 4 0 combination adapter select models only e Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter select models only 675794 001 e Ralink RT5390BC8 802 11b g n 1x1 WiFi and Bluetooth 3 0 HS combination 656120 001 adapter e Ralink RT5390R 802 11b g n 1x1 WiFi Adapter 670691 001 21 Optical drive includes bezel and bracket e Blu ray ROM DVDR RW Super Multi Double Layer Drive 680557 001 e DVD RW Super Multi Double Layer Combination Drive 680556 001 22 Service door includes 1 captive screw available in the Plastics Kit 680561 001 Display assembly subcomponents Item Component Spare part number 1 Display bezel Black 680545 001 Display assembly subcomponents 19 20 Item Component Spare part number Linen white butterly blossom pattern 689461 001 2 Webcam microphone module 680577 00
4. 609947 001 90 W RC V HP Smart AC adapter with PFC for select computer models equipped with a graphics subsystem with switchable discrete memory only 609948 001 65 W RC V HP Smart AC adapter for select computer models equipped with a graphics subsystem with UMA memory only 22 Chapter 3 Illustrated parts catalog Spare part number Description 633252 001 750 GB 7200 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 634250 001 750 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 634862 001 320 GB 7200 rpm hard drive 7 0 mm 0 28 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 634925 001 500 GB 7200 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 637193 001 RTC battery includes cable and double sided tape 641369 001 4 GB memory module DDR3 10600 1333 MHz 645193 001 320 GB 5400 rpm hard drive 7 0 mm 0 28 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 652972 001 2 GB memory module DDR3 10600 1333 MHz 653339 001 Intel Core i3 2330M processor 2 20 GHz 1333 MHz 3 0 MB L3 cache dual core 35 W includes replacement thermal material 653340 001 Intel Core i3 2350M process
5. AC adapter spare part numbers 21 action keys identifying 8 antenna locations 6 removal 63 spare part number 20 23 63 Antenna Kit spare part number 20 23 63 audio product description 3 audio in microphone jack 11 audio out headphone jack 11 B backups 85 base enclosure spare part number 18 24 battery removal 34 spare part numbers battery bay 13 battery release latch 13 BIOS determining version 78 downloading an update 79 updating 78 Blu ray Disc BD ROM and DVD R RW SuperMulti Double Layer Drive specifications 84 Blu ray ROM DVD R RW Super Multi Double Layer Drive precautions 28 removal 36 spare part numbers 24 36 boot order changing 89 bottom components 13 button component 7 18 22 34 19 20 buttons left TouchPad 10 optical drive eject 12 power 7 right TouchPad 10 TouchPad on off 10 Cc cable kit 64 cables service considerations 27 caps lock light identifying 9 chipset product description 1 components bottom 13 button 7 display 6 keys 8 left side 11 lights 9 right side 12 TouchPad 10 computer feet locations 33 spare part number 18 24 33 computer major components 15 computer specifications 81 connector power 12 connectors service considerations 27 D deleted files restoring 88 Digital Media Slot identifying 11 display assembly removal 57 spare part numbers 16 25 26 57 subcomponents 19 display bezel removal 59 spare part number 26 59 display comp
6. Align the tabs on the rear edge of the battery 1 with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery 2 down into the battery bay until it is fully seated The battery release latch will automatically lock into place o I 34 Chapter 4 Removal and replacement procedures Service door Description Spare part number Plastics Kit contains the service door 680561 001 Before removing the service door follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system ad Disconnect all external devices connected to the computer a Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the service door 1 Using a small Phillips screwdriver loosen the service door screw 1 2 Slide the service door 2 forward slightly and lift the front right corner 3 to tilt the service door 3 Remove the service door 4 at an angle COENA Reverse this procedure to replace the service door Component replacement procedures 35 Optical drive Ey NOTE The optical drive spare part kit includes a bezel and bracket Description Spare part number Blu ray ROM DVD R RW Super Multi Double Layer Driv
7. determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier needed to locate documents drivers and support for the computer 32 Chapter4 Removal and replacement procedures Computer feet Description Spare part number Rubber Feet Kit 680563 001 The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below Component replacement procedures 33 Battery Description Spare part number 6 cell 55 Whr 2 55 Ah Li ion battery select models only 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer o Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and back 3 Remove the battery 3 from the computer of r To insert the battery 1
8. down through the operating system N Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 To add or replace a memory module 1 Spread the retention clips 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 41 2 Remove the memory module 2 by pulling it away from the slot at an angle Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module A CAUTION To protect a memory module after removal place it in an electrostatic safe container 3 Align the notched edge 1 of the memory module with the tab in the memory module slot 4 With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is fully seated 42 Chapter4 Removal and replacement procedures 5 Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place Replace the service door Replace the battery Turn the computer right si
9. e For use only with computer models equipped with 1 GB of dedicated switchable 680569 001 discrete video memory 9 Intel Platform Controller Hub PCH heat sink 683843 001 10 Processor includes replacement thermal material Next Generation Intel Core processor e Intel Core i7 3612QM 2 1 GHz SC turbo up to 3 1 GHz 1600 MHz 6 0 MB L3 680647 001 cache quad core 35 W e Intel Core i7 3520M 2 9 GHz SC turbo up to 3 6 GHz 1600 MHz 4 MB L3 cache 681954 001 dual core 35 W e Intel Core i5 3320M 2 6 GHz SC turbo up to 3 3 GHz 1600 MHz 3 MB L3 cache 681952 001 dual core 35 W e Intel Core i5 3210M 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache 680645 001 dual core 35 W e Intel Core i3 3110M 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682417 001 2nd Generation Intel Core processor e Intel Core i5 2450M processor 2 50 GHz SC turbo up to 3 10 GHz 1333 MHz 3 0 676359 001 MB L3 cache dual core 35 W e Intel Core i3 2370M 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 677152 001 e Intel Core i3 2350M processor 2 30 GHz 1333 MHz 3 0 MB L3 cache 653340 001 dual core 35 W e Intel Core i3 2330M processor 2 20 GHz 1333 MHz 3 0 MB L3 cache 653339 001 dual core 35 W Pentium processor e Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W 676785 001 Computer major components 17 Item Component Spare part number e Intel Pentium B960 processor 2 20 GHz 1333 MHz 2 0 MB L3 cache 6
10. level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 2 Select Start gt Control Panel gt System and Security gt Backup and Restore Follow the on screen instructions to schedule and create a backup y NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Creating backups 87 To restore see Restoring specific files using Windows Backup and Restore on page 88 Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be resto
11. of the computer Before removing the fan and heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 P o p m p Remove the keyboard see Keyboard on page 46 9 Remove the top cover see Top cover on page 49 10 Remove the system board see System board on page 68 Remove the fan and heat sink 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board CAUTION To prevent damage to heat sinks and or processors loosen tighten captive screws in sequence as numerically labeled Ey NOTE The heat sink and fan appearance and the number of screws may be different from the heat sink and fan pictured 3 Loosen the four captive screws 2 and the three captive screws 3 that secure the heat sink to the system board Ey NOTE Due to the adhesive quality of the thermal material located bet
12. power button board to the top cover Remove the power button board and cable 2 l Ji Reverse this procedure to install the power button board Component replacement procedures 53 TouchPad button board Description Spare part number TouchPad button board includes cable 680559 001 Before removing the TouchPad button board follow these steps 1 se a eo oe ee Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboard see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the TouchPad button board and cable 1 2 i A Turn the top cover upside down with the front toward you Release the ZIF connector to which the TouchPad button board cable is connected and then disconnect the TouchPad button board cable 1 from the back of the TouchPad Remove the Phillips M2 5 x 2 5 screw 2 that secures the TouchPad button b
13. remove the bezel from the tab side 3 7 Remove the bezel 4 from the optical drive Reverse this procedure to reassemble and install the optical drive 38 Chapter4 Removal and replacement procedures Hard drive SYNOTE The hard drive spare part kit does not include the hard drive cable hard drive bumpers or hard drive bracket and screws Description Spare part number 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA 1 TB 5400 rpm 676521 001 750 GB 7200 rpm 633252 001 750 GB 5400 rpm 634250 001 640 GB 5400 rpm 669300 001 500 GB 7200 rpm 634925 001 500 GB 5400 rpm 669299 001 7 0 mm 0 28 in x 6 35 cm 2 50 in SATA 320 GB 7200 rpm 634862 001 320 GB 5400 rpm 645193 001 Hard Drive Hardware Kit includes hard drive cable hard drive bumpers and hard drive bracket 682745 001 and screws Before removing the hard drive follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the hard drive 1 Disconnect the hard drive
14. such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 30 Chapter 4 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductiv
15. the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboard see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the display assembly 1 Disconnect the display panel cable 1 from the system board Component replacement procedures 57 2 Release the wireless antenna cables 2 from the clips and the opening in the base enclosure EY NOTE It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables Z CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the four Phillips M2 5 x 6 5 screws 1 that secure the display assembly to the computer 4 Remove the display assembly by lifting straight up 2 58 Chapter4 Removal and replacement procedures 5 If itis necessary to replace the display bezel or any of the display assembly subcomponents a Remove the plastic screw covers 1 and the two Phillips M2 5 x 3 5 screws 2 that secure the display bezel to the display assembly b Fl
16. you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer a and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboard see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the system board see System board on page 68 2 228 PNA n O Remove the heat sink see Fan and heat sink on page 71 76 Chapter4 Removal and replacement procedures Disconnect the power from the computer by first unplugging the power cord from the AC outlet Remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it Ey NOTE The gold triangle on the processor 3 must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replacement procedures 77 5 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the
17. your mind you can undo the restoration e You should create system restore points o Before you add or change software or hardware Periodically whenever the computer is running normally e System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click Create and follow the on screen instructions To restore see Restoring to a previous system restore point on page 88 Backing up system and personal information 86 Your computer stores information that is important to you such as files emails and photos and you will want to keep that information even if you download a virus or the system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis Chapter 7 Backing up restoring and recovering Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu b
18. 1 3 Display Hinge Kit includes left and right display hinges and brackets 680554 001 4 35 6 cm 14 0 in HD LED SVA BrightView display panel 680562 001 5 Antenna Kit includes left and right wireless antenna cables and transceivers 680539 001 6 Display Panel Cable Kit includes display panel cable and webcam microphone 680547 001 module cable 7 Display hinge covers 2 680553 001 8 Display enclosure e Bright purple modern mesh pattern 680540 001 e Linen white butterfly blossom pattern 689460 001 e Linen white modern mesh pattern 684472 001 e Ruby red modern mesh pattern 680541 001 e Sparkling black 680543 001 e Winter blue modern mesh pattern 680542 001 Display Screw Kit not illustrated 680565 001 Mass storage devices Q Item 1 Component Optical drive includes bezel and bracket Spare part number Chapter 3 Blu ray ROM DVD R RW Super Multi Double Layer Drive Illustrated parts catalog 680557 001 Item Component Spare part number e DVD RW Super Multi Double Layer Combination Drive 680556 001 2 Hard drive SATA does not include hard drive bumpers bracket or cable 9 5 mm 0 37 in x 6 35 cm 2 50 in e 1 TB 5400 rpm 676521 001 e 750 GB 7200 rpm 633252 001 e 750 GB 5400 rpm 634250 001 e 640 GB 5400 rpm 669300 001 e 500 GB 7200 rpm 634925 001 e 500 GB 5400 rpm 669299 001 7 0 mm 0 28 in x 6 35 cm 2 50 in e 320 GB
19. 21 000 V 11 000 V 5 000 V 29 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials
20. 64662 001 dual core 35 W e Pentium B950 processor 2 1 GHz 1333 MHz 2 MB L3 cache dual core 35W 653338 001 11 RTC battery includes cable and double sided tape 637193 001 12 Fan and heat sink includes replacement thermal material e Heat sink for use only with computer models equipped with switchable discrete 680550 001 video memory e Heat sink for use only with computer models equipped with UMA video memory 680549 001 e Fan 680551 001 13 Power connector includes cable 680548 001 14 USB board includes cable 680558 001 15 Optical drive cable includes optical drive connector 680546 001 16 Battery e 6cell 47 Whr 2 20 Ah Li ion battery 593553 001 e 6 cell 55 Whr 2 55 Ah Li ion battery select models only 593554 001 17 Base enclosure 680544 001 Rubber Feet Kit not illustrated includes 4 rubber feet 680563 001 18 Hard drive SATA does not include hard drive bumpers bracket or cable 9 5 mm 0 37 in x 6 35 em 2 50 in e 1 TB 5400 rpm 676521 001 e 750 GB 7200 rpm 633252 001 e 750 GB 5400 rpm 634250 001 e 640 GB 5400 rpm 669300 001 e 500 GB 7200 rpm 634925 001 e 500 GB 5400 rpm 669299 001 7 0 mm 0 28 in x 6 35 cm 2 50 in e 320 GB 7200 rpm 634862 001 e 320 GB 5400 rpm 645193 001 Hard Drive Hardware Kit includes hard drive bracket and bracket screws cable and 2 682745 001 bumpers 19 Memory modules
21. 7200 rpm 634862 001 e 320 GB 5400 rpm 645193 001 Hard Drive Hardware Kit not illustrated includes 682745 001 e Hard drive bumpers 2 e Hard drive bracket and screws e Hard drive cable Miscellaneous parts Component Spare part number HP Smart AC adapter e 90WRC V HP Smart AC adapter with Power Factor Correction PFC for computer models 609940 001 equipped with a graphics subsystem with switchable discrete memory only e 65WRC V HP Smart AC adapter for computer models equipped with a graphics subsystem 609939 001 with UMA memory only e 90W RC V HP Smart AC adapter with PFC for select computer models equipped with a 609947 001 graphics subsystem with switchable discrete memory only e 65W RC VHP Smart AC adapter for select computer models equipped with a graphics 609948 001 subsystem with UMA memory only Power cord 3 pin black 1 83 m e For use in Argentina 490371 D01 e For use in Brazil 490371 202 e For use in Europe 490371 021 e For use in India 490371 D61 e For use in Italy 490371 061 For use in Japan 490371 291 Miscellaneous parts 21 Component Spare part number e For use in North America 490371 001 e For use in the People s Republic of China 490371 AA1 e For use in South Korea 490371 AD1 e For use in Taiwan 490371 AB1 e For use in Thailand 490371 201 e For use in the United Kingdom and Singapore 490371 031 Screw Kit 680566 001 The
22. AEE 36 Hard Arive ensinan aai a a aaa aea a a a aai 39 Memory MOU recccenenienrnai a A EE 41 WLAN MOU sa iitarsactecacsnubdaleusasaeed ddtdesidedeveasagaabdanaventaddagasventauatasaet atlas a a a aeiae 44 KOYDOAN iniiageecedvandvensle dA A 46 TOD COVEN ronnie aina eE aleve E vile levee Sona nds es elas age td tae eee aera 49 DPCAKEMS hcno miana a a cadens aa a aaa a a ae a E 52 Power puton Doard seiis on ctivagaened bene fekaeeaad a euteadivaaseiadsedd saahvieaieet aeedeads 53 TouchPad button board w2ccsiciiceaicisenahieiedtaasleaed tndalaueds Mnaiadeeheaitieiedetnagledel tags 54 TouchPad LED board siasc sscecancatisanetedie aaiedl anne hated eae eid 56 Display ASSGMDIY z hseiezzsteacencens dtpaeckedet a sieededccnn pees sdataaeeeeee a taaeeee lt adeedevnade tpentieneteaeeeedstli 57 Optical drive Cable six ieieiscccctiitatel cess a E E as nae ded ade vas ee ede 64 USB DOAN snien a NAMAN AEA 66 Power COMNGGCION esis fagasecsttenbsadensstanpaugensstenesdl cits npensit sina mpenstet dagneedl Midrqadetbceta tpeegoanitaneeedaies 67 System DOAN i occdeeetsectcadacessateddendevtncslevesdvnceesybouatentavesaildadielevinaseauasiiaghenedisceidiatevieackaueietens 68 RIG battery aurane aa tieedeei pea tie ee heen 70 Fanand Neat Sua cicces celeste N E N ideaely dade 71 PCH Peat Sinkeieicissacs cents adi iceweleies a a E naeades E A A RE EEA 74 PROGGSSON ann minns A NE AN 76 5 Using Setup Utility BIOS and System Diagnostics sssssuusn
23. Ap HP Pavilion g4 Notebook PC Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Intel Centrino Intel Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft Windows and Windows 7 are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2012 Second Edition June 2012 Document Part Number 677591 002 Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as
24. BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit gt Exit Discarding Changes and then press enter 78 Chapter5 Using Setup Utility BIOS and System Diagnostics Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start gt Help and Support gt Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has bee
25. E TAAA 21 Sequential part number listing issnin aa a Aaa a Ea aaa aa AAAA 22 4 Removal and replacement procedures ccccccececeeeeeeeeeseesaeeeeseseeeeeeeeseeeeesesesesesoesecaeaeaseaseeseeeeseeeneneeeenes 27 Preliminary replacement requirements cccceeeeeeeeeccecce eee eeeeeeeeee seca eaaecaeeeeeeeeeeeeeesececceieeeeeeeeeeees 27 T ools required sneesenseeeseeeeetsetttntttnttnnttett ttt tt tn EAAAAEENEESAEEOAEEEEEEEAEAEAAEENEEENEEOE EEEE EEEEEE NEEE 27 Service considerati nS sse roicunonise a aE E E E EEEE L A 27 Plastic PAS eiciia a ad aaa aae adaa 27 Cables and connectors ccccccecceceeeeeeeeeeeeeeceaecaeeeeeeeeeeeceeseetecncecieeeeeeeeeeeeess 27 Drive handling siccei isis sodeeedes ia aches eee tas sued e A E E 28 Grounding QUIDECIINGS cscssccceresasncecenet daccaeduesevcecactevsesccdacuevaacccganteeiadccadvevwtlecegevereudedccvenvandegs 28 Electrostatic discharge damage ccceeeesseeeeeeeeenneeeeeeeeeeenneeeeeeeenaeeeeeeeeaas 28 Packaging and transporting guidelines ee eeeeeeeeetteeeeeeeeetaees 30 Component replacement procedures cccceccecceceeeeeeeeeeeeceeeeaanaeceeeeeeeeeeeeeeedsadeceaeenaecaeeaeeneeeeeeess 31 Serice label sea sacecse sce easdeee wade ctausarensartaudoveuaawilnaotnnnaaticnessirepetliaes sedeqeecany ERKA a aa Aaaa A R 32 Computer feetetsseini niaaa a aaa aa a aaia dai 33 Battery AA E E A E EET 34 Optical AVE ieaie Mianen aaan Maa Na aA E
26. IOI Description Connects an external VGA monitor or projector 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 4 5 Hom HDMI port RJ 45 network jack ots USB 3 0 ports 2 Connects an optional video or audio device such as a high definition television or any compatible digital or audio device Connects a network cable Connect optional USB 3 0 compatible devices and provide enhanced USB power performance 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 ee Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 8 D Digital Media Slot Supports the following digital card formats e SD Memory Card e SDXC Memory Card e SDHC Memory Card e MMC Left side 11 Right side Component Description 1 Optical drive Read
27. OE FOGUIFGINGING siisscicassscescessacicssiviveiasdiasvenebiieluiasiekade seakaviinsdus sneanussdas piaaubeadad paaia veedadaaaesvvidesaiaaay 91 Requirements for all Countries ccccccce cee ee eee ee cece a a a EEEE EERE ESE 91 Requirements for specific countries ANd regions e cceeeeeeeeeeeeeeeecaaecaecaecceeceeeeeeeeeeeeteeeeteneeenenees 92 S RecN oiia vex ch eer dex ch cond saci direc anew peciov ex haces E 94 PUR SI ERA su ccc us saci vies PERAE S sac ccs AE thao dad wae A xa egg aa AAA EE Nags AA dhe eae ee ee 95 vii viii 1 Product description Category Product Name Description HP Pavilion g4 Notebook PC Processors Next Generation Intel Core i7 processors Intel Core i7 3612QM 2 1 GHz SC turbo up to 3 1 GHz 1600 MHz 6 0 MB L3 cache quad core 35 W Intel Core i7 3520M 2 9 GHz SC turbo up to 3 6 GHz 1600 MHz 4 MB L3 cache dual core 35 W Next Generation Intel Core i5 processors Intel Core i5 3320M 2 6 GHz SC turbo up to 3 3 GHz 1600 MHz 3 MB L3 cache dual core 35 W Intel Core i5 3210M 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W Next Generation Intel Core i3 processors Intel Core i3 3110M 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 2nd Generation Intel Core i5 processors Intel Core i5 2450M processor 2 50 GHz SC turbo up to 3 10 GHz 1333 MHz 3 0 MB L3 cache dual core 35 W 2nd Generat
28. USB board to the base enclosure Remove the USB board and cable by lifting straight up 3 Reverse this procedure to install the USB board Chapter 4 Removal and replacement procedures Power connector Description Spare part number Power connector includes cable 680548 001 Before removing the power connector follow these steps 1 9 N O O S TP moe Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboard see Keyboard on page 46 Remove the top cover See Top cover on page 49 Remove the power connector a 2 Disconnect the power connector cable 1 from the system board Remove the power connector from the base enclosure 2 Reverse this procedure to install the power connector Component replacement procedures 67 System board Ey NOTE The system board Thermal Material Kit part number 680571 001 includes replacement thermal pas
29. age 39 Remove the keyboard 1 Remove the Phillips M2 5x6 5 screw that secures the keyboard to the computer 2 Turn the computer right side up with the front toward you and open the display Stand the computer on its left side 4 Insert a finger or thin tool into the optical drive bay and then press on the back of the keyboard until the keyboard disengages from the computer ye Ef Note The keyboard icon in the optical drive bay indicates the point to apply pressure 5 Turn the computer right side up with the front toward you Component replacement procedures 47 6 Lift the rear edge 1 of the keyboard and then move the keyboard 2 toward the display panel 7 Tilt the keyboard forward 1 onto the palm rest Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard 48 Chapter4 Removal and replacement procedures Top cover Ey NOTE The top cover spare part kit includes the TouchPad Description Spare part number Bright purple modern mesh pattern 680573 001 Linen white butterfly blossom pattern 689467 001 Linen white modern mesh pattern 684474 001 Ruby red modern mesh pattern 680574 001 Sparkling black 680576 001 Winter blue modern mesh pattern 680575 001 Before removing the top cover f
30. andom access time BD lt 230 ms DVD lt 180 ms CD lt 180 ms Cache buffer 4 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 4X BD 18 000 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode 84 Chapter6 Specifications Multiword DMA Mode 7 Backing up restoring and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed Ey NOTE For SUSE Linux backup restore and recovery steps refer to the User Guide provided Double click the HP Documents icon on the desktop to access this documentation Creating backups 1 Use HP Recovery Manager to create recovery media immediately after you set up the working computer As you add hardware and software programs create system restore points As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these reco
31. ar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot i 2 4 Display the screen you want to save Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc Open a word processing document or graphics editing program and then select Edit gt Paste The screen image is added to the document Save and print the document What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect the computer to AC power during backups Allow enough time for the backup Depending on files sizes it may take more than an hour Verify the amount of free space on your backup storage device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information o After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the
32. ay typical brightness 200 cd m nits All display assemblies include 2 wireless local area network WLAN antenna cables Supports 16 9 ultra wide aspect ratio Two customer accessible upgradable SODIMM memory module slots Supports dual channel memory Supports up to 8 GB of system RAM DDR3 1600 MHz Dual Channel support for a Next Generation Intel Core processor DDR3 1333 MHz support DDR3 1600 downgrade to DDR3 1333 for a 2nd Generation Intel Core processor Intel Core i5 2450M or Intel Core i3 or Pentium processor Supports the following configurations e 8192 MB total system memory 4096 MB x 2 no support for 32 bit operating system e 6144 MB total system memory 4096 MB x 1 2048 MB x 1 no support for 32 bit operating system e 4096 MB total system memory 4096 MB x 1 or 2048 x 2 e 2048 MB total system memory 2048 MB x 1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Customer accessible Serial ATA SATA Supports HP 3D Drive Guard Supports the following single hard drive configurations e 1TB 5400 rpm 9 5 mm 750 GB 7200 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm 640 GB 5400 rpm 9 5 mm e 500 GB 7200 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm 320 GB 7200 rpm 7 0 mm e 320 GB 5400 rpm 7 0 mm Optical drive Chapter 1 Product description Fixed SATA Category Description 12 7 mm tray load Cust
33. ber 21 Hard Drive Hardware Kit spare partnumber 25 Hard Drive Hardware Kit spare part number 18 21 39 hard drive light 12 HDMI port identifying 11 heat sink removal 71 spare partnumber 18 spare part numbers 24 71 hinge removal 62 spare part number hinge cover removal 60 spare partnumber 20 24 60 HP Recovery Manager 88 18 21 20 24 62 l internal media card product description 3 96 Index J jack audio in microphone 11 audio out headphone 11 jacks network 11 RJ 45 network 11 K key components 8 keyboard product description 4 removal 46 spare part numbers 16 24 25 26 46 keys action 8 esc 8 fn 8 Operating system applications 8 operating system logo 8 Windows applications 8 Windows logo 8 L latch battery release 13 left side components 11 light components 9 lights AC adapter 12 caps lock 9 hard drive 12 mute 9 optical drive 12 power 9 12 TouchPad 9 10 webcam 6 wireless 9 M mass storage device precautions 28 removal 39 spare part numbers 20 39 memory module product description 2 removal 41 spare part numbers 18 23 41 memory module compartment identifying 13 microphone location 6 product description 3 model name 1 mute light identifying 9 N network jack identifying 11 6 Operating system applications key identifying 8 operating system logo identifying 8 operating system product description 5 optical drive precautions 28 product description 2 remo
34. cable 1 from the computer Component replacement procedures 39 2 Lift the hard drive 2 to remove Disconnect the hard drive cable 1 Remove the front bumper 2 and back bumper 3 4 Remove the four Phillips M3 0x3 5 screws 4 and then remove the bracket 5 from the hard drive To install a hard drive reverse the removal procedure 40 Chapter 4 Removal and replacement procedures Memory module A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module Z CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical Description Spare part number 4 GB DDR3 1600 MHz PC3 12800 641369 001 2 GB DDR3 1600 MHz PC3 12800 652972 001 Before removing a memory module follow these steps A CAUTION To prevent information loss or an unresponsive system shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep or Suspend state or in Hibernation 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it
35. ck finish for use in Saudi Arabia includes cable 680555 201 Keyboard with black finish for use in Brazil includes cable 680555 281 Keyboard with black finish for use in Thailand includes cable 680555 291 Keyboard with black finish for use in Japan includes cable 680555 AB1 Keyboard with black finish for use in Taiwan includes cable 680555 AD1 Keyboard with black finish for use in South Korea includes cable 680555 B31 Keyboard with black finish for use internationally includes cable 680555 D61 Keyboard with black finish for use in India includes cable 680555 DB1 Keyboard with black finish for use in Canada includes cable 680556 001 DVD RW Super Multi Double Layer Combination Drive includes bezel and bracket 680557 001 Blu ray ROM DVD R RW Super Multi Double Layer Drive includes bezel and bracket 680558 001 USB board includes cable 680559 001 TouchPad button board includes cable 680560 001 Power button board includes cable 680561 001 Plastics Kit includes service door 680562 001 35 6 cm 14 0 in HD LED SVA BrightView display panel 680563 001 Rubber Feet Kit includes 4 rubber feet 680565 001 Display Screw Kit 680566 001 Screw Kit 680567 001 Speaker Kit includes left and right speakers and cable 24 Chapter 3 Illustrated parts catalog Spare part number Description 680568 001 System board for use only with computer models equipped with UMA vi
36. de up and then reconnect external power and external devices ee o De Turn on the computer Component replacement procedures 43 WLAN module Description Spare part number Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 3 0 HS combination adapter select 600370 001 models only Broadcom 4313 802 11b g n 1x1 WiFi Adapter and 20702 Bluetooth 4 0 HS combination adapter 657325 005 Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth 4 0 combination adapter 670290 001 Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter and AR3012 Bluetooth 4 0 655795 005 combination adapter select models only Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter select models only 675794 001 Ralink RT5390BC8 802 11b g n 1x1 WiFi and Bluetooth 3 0 HS combination adapter 656120 001 Ralink RT5390R 802 11b g n 1x1 WiFi Adapter 670691 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating syst
37. deo memory includes replacement thermal material 680569 001 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory includes replacement thermal material 680570 001 System board for use only with computer models equipped with a graphics subsystem with 2 GB of switchable discrete video memory includes replacement thermal material 680571 001 Thermal Material Kit includes replacement thermal paste and pads 680573 001 Top cover bright purple modern mesh pattern includes Touchpad 680574 001 Top cover ruby red modern mesh pattern includes TouchPad 680575 001 Top cover winter blue modern mesh pattern includes TouchPad 680576 001 Top cover sparkling black includes TouchPad 680577 001 Webcam microphone module 680645 001 Intel Core i5 3210M processor 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W 680647 001 Intel Core i7 3612QM processor 2 1 GHz SC turbo up to 3 1 GHz 1600 MHz 6 0 MB L3 cache quad core 35 W 681952 001 Intel Core i5 3320M processor 2 6 GHz SC turbo up to 3 3 GHz 1600 MHz 3 MB L3 cache dual core 35 W 681954 001 Intel Core i7 3520M processor 2 9 GHz SC turbo up to 3 6 GHz 1600 MHz 4 MB L3 cache dual core 35 W 682417 001 Intel Core i3 3110M processor 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682745 001 Hard Drive Hardware Kit includes hard drive bracket and bracket screws cable and 2
38. display enclosure 1 and then swing it up and forward until it is perpendicular to the display panel c Release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the display panel cable 3 from the display panel d Remove the display panel Component replacement procedures 61 9 If it is necessary to replace the display hinges a Remove the four Phillips M2 0 x 3 0 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 The display hinges include the display hinges and brackets and are available using spare part number 680554 001 10 Ifit is necessary to replace the display panel cable a Release the adhesive and tabs 1 on the display enclosure shielding that secure the display panel cable to the display enclosure 62 Chapter4 Removal and replacement procedures b Release the display panel cable from the clips and remove the display panel cable 2 The display panel cable includes the webcam microphone module cable and is available in the Display Panel Cable Kit spare part number 680547 001 11 If itis necessary to replace the wireless antenna cables and transceivers Release the wireless antenna cables from the clips 1 built into the display enclosure b Release the wireless antenna transceivers 2 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sid
39. e 680557 001 DVD RW and CD RW Super Multi Double Layer Combination Drive 680556 001 Before removing the optical drive follow these steps 1 V N 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive 1 N Using a small Phillips screwdriver remove the Phillips M2 5 x 6 5 screw 1 that secures the optical drive to the computer Insert a screwdriver or other narrow tool through the release access hole 2 in the bottom of the computer Push the rear of the optical drive until it is released 36 Chapter4 Removal and replacement procedures 3 Pull the optical drive 3 out from the front until the optical drive is completely removed from the computer 4 Remove the two Phillips M2 0 x 3 0 screws 1 that secure the optical drive bracket to the optical drive and then remove the bracket 2 from the optical drive Component replacement procedures 37 5 Insert a straightened paper clip into the release access opening 1 in the bezel 6 Press the release tab 2 and
40. e Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3 conductor 0 75 mm or 1 00 mm2 conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 93 9 Recycling When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 94 Chapter9 Recycling Index A AC adapter 12 AC adapter spare partnumbers 22
41. e foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Component replacement procedures This chapter provides removal and replacement procedures There may be as many as 67 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw and screw lock size and location during removal and replacement Component replacement procedures 31 Service label When ordering parts or requesting information provide the computer serial number and model number provided on the service label Serial XXXXXXXX MM o a Item Description Function 1 Product name The name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to
42. ecific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier needed to locate documents drivers and support for select models only the computer 14 Chapter3 Illustrated parts catalog Computer major components Computer major components 15 Item Component Spare part number 1 35 6 cm 14 0 in high definition HD LED SVA BrightView display assembly includes webcam microphone wireless antenna transceivers and cable and display cable e Bright purple modern mesh pattern 683844 001 e Linen white butterfly blossom pattern 689462 001 e Linen white modern mesh pattern 684473 001 e Ruby red modern mesh pattern 683845 001 e Sparkling black 683847 001 e Winter blue modern mesh pattern 683846 001 NOTE For more display assembly spare part information see Display assembly subcomponents on page 19 2 Keyboard includes keyboard cable Keyboard with black finish e For use in Brazil 680555 201 e For use in Canada 680555 DB1 e For use in India 680555 D61 e For use internationally 680555 B31 e For use in Japan 680555 291 e For use in Latin America 680555 161 e For use in Saudi Arabia 680555 171 e For use in South Ko
43. ect the flash drive from the boot options window 90 Chapter 7 Backing up restoring and recovering 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac or from 220 to 240 V ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 91 Requirements for specific countries and regions Country region Accredited age
44. ed tape c Remove the wireless antenna cables and transceivers The wireless antenna cables and transceivers are available in the Antenna Kit spare part number 680539 001 t Component replacement procedures 63 The display panel is available using spare part number 680562 001 Reverse this procedure to reassemble and install the display assembly Optical drive cable Description Spare part number Optical drive cable includes optical drive connector 680546 001 Before removing the optical drive cable follow these steps 1 ate tad ee o poa Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboard see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the optical drive cable 1 2 3 Disconnect the optical drive cable 1 from the system board Release the optical drive cable 2 from the clips built into the base enc
45. em 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module y NOTE The 1 black WLAN antenna cable is connected to the WLAN module 1 Main terminal The 2 gray WLAN antenna cable is connected to the WLAN module 2 Aux terminal 2 Remove the Phillips M2 5x2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 44 Chapter4 Removal and replacement procedures 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 Ey NOTE The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket 5 NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration P Reverse this procedure to install the WLAN module Component replacement procedures 45 Keyboard Ey NOTE The keyboard spare part kit includes a keyboard cable Description Spare part number Black keyboard e For use in Brazi
46. er light Description White The computer is on Blinking white The computer is in the Sleep or Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the keys to all capital letters 3 49 Mute light Amber Computer sound is off Off Computer sound is on 4 5 tp Wireless light TouchPad light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off Amber The TouchPad is off select models only Off The TouchPad is on select models only Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e Amber The TouchPad is off select models only e Off The TouchPad is on select models only 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification Left side Component 1 External monitor port
47. ettteeeeeeeeeteeenaaas 86 Creating system restore points 0 cece cece eee ee cece eee eee aeeeceeeeeeeeeeeeeeeeetegeessaaaaeaaneaeeeeeees 86 What you need to KMOW cccccteccccteeeddeceeseeedddaccneneddeanenseeseanaeneeeeseanenteedecacenenedeens 86 Creating a system restore point eee cece ects cette eter eee eeeaaeeeeeeeeeenaaeeeeeeeeeeaaes 86 Backing up system and personal information 0 0 0 0 cecseeeceeeeeeeeeeeeeeeeetteeeeeeeetaeeeeeeeenaaees 86 Tips for a successful backup iscriere anana a aaa aa 87 What you need to KNOW oocsorinorsersat irer unran NENEA E N 87 Creating a backup using Windows Backup and Restore 0s0eeeee 87 Rest re and reCOvay onneen A ERE AAEE A AAA 88 Restoring to a previous system restore point eessssssssriressstettrrrstttrttrrnsssstttnnnnnnnntenn nnn 88 Restoring specific files seccencsrcniiiriariirii ii e EAEE EEEE 88 Restoring specific files using Windows Backup and Restore 0 00 88 Recovering the original system using HP Recovery Manager cccseecceeeeesteeeeeeeeenaes 88 What you need to KNOW 0 cece eeeeccceeeeeeeecaeeeeeeeeaaeeeeedeaaaneneeedeaanaenedeeaaeaseneeeas 88 Recovering using HP Recovery partition select models only a 89 Recovering using the recovery media o oo ee eeeeeeeeeeeeeneeeeeeeeentaeeeeeeeeeneeeeeesenaaes 89 Changing the computer boot Order 0 00 0 eect settee eeeeeetetteeeeeeeeeee 89 amp Power cord S
48. ex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 4 Ey NOTE The black display bezel is available using spare part number 680545 001 or the linen white butterfly blossom pattern display panel is available using spare part number 689461 001 6 If itis necessary to replace the webcam microphone module a Detach and release the webcam microphone module 1 as far as the webcam microphone module cable allows The webcam microphone module is attached to the display enclosure with double sided tape Component replacement procedures 59 b Disconnect the webcam microphone cable 2 from the webcam microphone module c Remove the webcam microphone module The webcam microphone module is available using spare part number 680577 001 7 If it is necessary to replace the hinge covers a The hinge covers are held in place by the same screws as the previously removed bezel b Using a small tool to pry remove the hinge covers The hinge covers are available using spare part number 680553 001 60 Chapter 4 Removal and replacement procedures 8 If itis necessary to replace the display panel a Remove the four bottom Phillips M2 5 x 3 5 screws and the two top Phillips M2 5 x 2 5 screws that secure the display panel to the display enclosure b Lift the top edge of the
49. he Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE Ifyou need to stop a diagnostics test while it is running press esc 80 Chapter5 Using Setup Utility BIOS and System Diagnostics 6 Specifications Computer specifications Metric U S Dimensions Width 34 7 cm 13 67 in Depth 23 1 cm 9 10 in Height front to back 3 0 cm to 3 6 cm 1 9 in to 1 4 in Weight 2 19 kg 4 83 Ibs Input power Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W 19 V dc 4 74 Aor 19 5 V dc 4 62 A 90 W Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limi
50. he list e Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 89 Press f9 at system bootup 4 Select the optical drive or the flash drive Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window Restore and recovery 89 To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Sel
51. he computer upside down with the front toward you 50 Chapter4 Removal and replacement procedures 5 Remove the following screws that secure the top cover to the computer 1 Two Phillips M2 5 x 7 5 2 Five Phillips M2 5 x 6 5 Turn the computer right side up with the front toward you 7 Open the computer Lift the front edge of the top cover 1 until the left and right sides disengage from the base enclosure 9 Remove the top cover 2 Reverse this procedure to install the top cover Component replacement procedures 51 Speakers Description Spare part number Speaker Kit includes left and right speakers and cable 680567 001 Before removing the speakers follow these steps 1 9 N a eo oe ee Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboard see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the speake
52. heat sink on page 74 e Processor see Processor on page 76 68 Chapter 4 Removal and replacement procedures Remove the system board 1 Disconnect the following cables from the system board 1 Display panel cable 2 Optical drive cable 3 USB board cable 4 Power connector cable 2 Remove the Phillips M2 5 x 4 5 screw 1 that secures the system board to the base enclosure 3 Lift the right side of the system board 2 until it rests at an angle 4 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Component replacement procedures 69 RTC battery Description Spare part number RTC battery includes cable and double sided tape 637193 001 Before removing the RTC battery follow these steps 1 o ee D eh oe 10 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboa
53. input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen Ey NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility
54. ion Intel Core i3 processors Intel Core i3 2370M 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W Intel Core i3 2350M processor 2 30 GHz 1333 MHz 3 0 MB L3 cache dual core 35 W Intel Core i3 2330M processor 2 20 GHz 1333 MHz 3 0 MB L3 cache dual core 35 W Intel Pentium processors Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W Pentium B960 processor 2 20 GHz 1333 MHz 2 0 MB L3 cache dual core 35 W Pentium B950 processor 2 1 GHz 1333 MHz 2 MB L3 cache dual core 35 W Chipset Intel HM76 Express chipset Graphics Internal graphics UMA e Intel HD Graphics 4000 on computer models equipped with a Next Generation Intel Core processor Intel Core i7 i5 i3 e Intel HD Graphics 3000 on computer models equipped with a 2nd Generation Intel Core processor Intel Core i5 2450M or i3 supports DX10 e Intel HD Graphics on computer models equipped with an Intel Pentium processor supports DX10 2 Category Description Switchable discrete graphics e AMD Radeon HD 7670M with 2 GB of dedicated video memory 128 MB x 16 DDR3 900 MHz x 8 modules 128 bit M2 package supports HD Decode DX11 HDMI and PX5 e AMD Radeon HD 7670M with 1 GB of dedicated video memory 64 MB x 16 DDR3 900 MHz x 8 modules 128 bit M2 package supports HD Decode DX11 HDMI and PX5 Display panel Memory 35 6 cm 14 0 in high definition HD light emitting diode LED SVA BrightView 1366x768 displ
55. l 680555 201 e For use in Canada 680555 DB1 e For use internationally 680555 B31 e For use in India 680555 D61 e For use in Japan 680555 291 e For use in Latin America 680555 161 e For use in Saudi Arabia 680555 171 e For use in South Korea 680555 AD1 e For use in Taiwan 680555 AB1 e For use in Thailand 680555 281 e For use in the United States 680555 001 Butterfly blossom keyboard e For use in Brazil 689463 201 e For use in Canada 689463 DB1 e For use in Latin America 689463 161 e For use in the United States 689463 001 White keyboard e For use in Brazil 684479 201 e For use in Latin America 684479 161 e For use in Thailand 684479 281 e For use in Taiwan 684479 AB1 e For use in the United States 684479 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 46 Chapter4 Removal and replacement procedures 6 Remove the optical drive see Optical drive on page 36 7 Remove the hard drive see Hard drive on p
56. losure Release the optical drive connector from the base enclosure by prying the clips 3 that secure the optical drive connector to the base enclosure 64 Chapter4 Removal and replacement procedures 4 Remove the optical drive cable from the base enclosure 4 Reverse this procedure to install the optical drive cable Component replacement procedures 65 66 USB board Description Spare part number USB board includes cable 680558 001 Before removing the USB board follow these steps 1 a ee St eet Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboard see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the USB board 1 If not released already release the ZIF connector 1 to which the USB board cable is connected and then disconnect the USB board cable from the system board Pry the clip 2 that secures the
57. n downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 79 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While t
58. ncy Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 92 Chapter 8 Power cord set requirements Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanes
59. nished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process Creating backups 85 Creating the recovery media 1 Select Start and type recovery in the search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To recover see Recovering the original system using HP Recovery Manager on page 88 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not affect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know e Ifyou restore to a restore point and then change
60. not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V 28 Chapter4 Removal and replacement procedures Typical electrostatic voltage levels Relative humidity Preliminary replacement requirements Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box
61. oard cable to the top cover Lift the front edge of the TouchPad button board 3 until it is released from the clips built into the top cover 54 Chapter4 Removal and replacement procedures 5 Lift the TouchPad button board 4 slightly to perform the next step Carefully invert the TouchPad button board 1 7 Release the ZIF connector to which the TouchPad LED board cable is connected and then disconnect the TouchPad LED board cable 2 from the TouchPad button board 8 Lift the TouchPad button board away from the top cover 3 Reverse this procedure to install the TouchPad button board and cable Component replacement procedures 55 TouchPad LED board Description Spare part number TouchPad LED board includes cable 683848 001 Before removing the TouchPad LED board follow these steps 1 a oe eS eet e 10 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Rem
62. ollow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the hard drive see Hard drive on page 39 4 5 6 Remove the optical drive see Optical drive on page 36 7 8 Remove the keyboard see Keyboard on page 46 When replacing the top cover be sure that the following components are removed from the defective top cover and installed on the replacement top cover e Power button board and cable see Power button board on page 53 e TouchPad button board and cable see TouchPad button board on page 54 e TouchPad LED board and cable see TouchPad LED board on page 56 e Speakers and cable see Speakers on page 52 Component replacement procedures 49 Remove the top cover 1 Disconnect these cables from the system board 1 Power button board ZIF cable 2 Speaker cable 3 TouchPad button board ZIF cable 2 Remove the following screws under the keyboard 1 Three Phillips M2 5 x 3 0 2 Three Phillips M2 5 x 6 5 3 Close the computer 4 Turn t
63. omer accessible Supports Blu ray ROM DVD R RW Super Multi Double Layer Drive Supports DVD RW Super Multi Double Layer Combination Drive Supports zero power optical drive Audio and video One digital microphone HD audio Supports Dolby Advanced Audio v2 Two Altec Lansing speakers Supports Microsoft Premium requirements VGA webcam fixed no tilt with activity LED 640x480 by 24 frames per second Ethernet Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for Intel Wireless Display and Wireless Music Customer accessible Support for the following WLAN formats e Broadcom 4313 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 combination adapter e Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 3 0 HS combination adapter select models only e Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth 4 0 combination adapter e Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter and AR3012 Bluetooth 4 0 combination adapter select models only e Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter select models only e Ralink RT5390BC8 802 11b g n 1x1 WiFi and Bluetooth 3 0 HS combination adapter e Ralink RT5390R 802 11b g n 1x1 WiFi Adapter External media card HP Multi Format Digital Media Reader slot with push
64. onents 6 19 20 24 display enclosure spare part numbers 23 25 26 display enclosure spare part numbers 20 Display Hinge Kit spare part number 20 24 62 display panel product description 2 removal 61 spare part number display panel cable removal 62 spare part number 20 24 63 Display Panel Cable Kit spare part number 20 24 63 Display Screw Kit spare part number 20 24 display specifications 82 drives preventing damage 28 DVD RW and CD RW Super Multi Double Layer Combination Drive precautions 28 removal 36 spare partnumbers 36 DVD RW and CD RW SuperMulti Double Layer Combination Drive specifications 83 DVD RW Super Multi Double Layer Combination Drive spare partnumbers 19 21 24 20 24 64 E electrostatic discharge 28 equipment guidelines 31 esc key identifying 8 Ethernet product description 3 external media cards product description 3 external monitor port 11 F fan removal 71 spare part number 18 24 71 Index 95 feet locations 33 spare part number fn key identifying 8 18 24 33 G graphics product description 1 grounding guidelines 28 guidelines equipment 31 grounding 28 packaging 30 transporting 30 workstation 30 H hard drive precautions 28 product description 2 removal 39 spare part numbers 23 39 specifications 82 hard drive bay identifying 13 hard drive bracket spare part number 21 hard drive bumper spare partnumber 21 hard drive cable spare part num
65. op Buttons and speakers Component Description 1 j Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep or Suspend e When the computer is in the Sleep or Suspend state press the button briefly to exit Sleep or Suspend e When the computer is in Hibernation press the button down briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel gt System and Security gt Power Options or see the HP User Guide 2 Speakers 2 Produce sound Top 8 Component Description 1 esc key Displays system information when pressed in combination with the fn key select models only 2 fn key Displays system information when pressed in combination with the esc key select models only 3 Operating system logo key Displays the operating system menu a 4 Action keys Execute frequently used system functions 5 Operating system applications key Chapter 2 External component identification Displays a shortcut menu for items beneath the cursor Component 1 ly Pow
66. or 2 30 GHz 1333 MHz 3 0 MB L3 cache dual core 35 W includes replacement thermal material 655795 005 Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter and AR3012 Bluetooth 4 0 combination adapter select models only 656120 001 Ralink RT5390BC8 802 11b g n 1x1 WiFi and Bluetooth 3 0 HS combination adapter 657325 005 Broadcom 4313 802 11b g n 1x1 WiFi Adapter and 20702 Bluetooth 4 0 HS combination adapter 664662 001 Intel Pentium B960 processor 2 20 GHz 1333 MHz 2 0 MB L3 cache dual core 35 W includes replacement thermal material 669299 001 500 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 669300 001 640 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 670290 001 Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth 4 0 combination adapter 670691 001 Ralink RT5390R 802 11b g n 1x1 WiFi Adapter 675794 001 Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter select models only 676359 001 Intel Core i5 2450M processor 2 50 GHz turbo up to 3 10 GHz 1333 MHz 3 0 MB L3 cache dual core 35 W includes replacement thermal material 676521 001 1 TB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 676785 001 Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W 677152 001 Intel Co
67. ove the keyboard see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the TouchPad button board see TouchPad button board on page 54 Remove the TouchPad LED board and cable 1 2 3 4 Turn the top cover upside down with the front toward you Apply slight pressure to the retaining clips 1 of the top cover Lift the TouchPad LED board on the right front corner 2 up and away from the top cover Remove the TouchPad LED board and cable Reverse this procedure to install the TouchPad LED board and cable 56 Chapter4 Removal and replacement procedures Display assembly YNOTE The display assembly spare part kit includes webcam two microphones and wireless antenna transceivers and cables Description Spare part number 35 6 cm 14 0 in HD LED SVA BrightView display assembly e Bright purple modern mesh pattern 683844 001 e Linen white butterfly blossom pattern 689462 001 e Linen white modern mesh pattern 684473 001 e Ruby red modern mesh pattern 683845 001 e Sparkling black 683847 001 e Winter blue modern mesh pattern 683846 001 Before removing the display assembly follow these steps 1 9 O P oS o m FS Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect
68. pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents MWR ICUDE FE SETAE OW es a ccsah iaseacctexs ixceace in shiavaasonentenadeiasanasesneisanaqa oes aang nani ei naEAT Tea 1 Z External component identification sei ii siccciasansevsyssanarsseapssceinsecsssanaiusessesaaasnecsesegainorstsseuxbnpvavavaaaeseapianesnvesesvannes 6 Display sssiesccevsctec eve iehaedeceiatedeceeciavngte cvaabbe ETTET EARRA 6 TOD enaa cece a seta aae E E ane sa terra dens EAE E aE AA a AE E ees 7 Bu tt ns and SPEAKEMS ineine iaia aa a E aAa EEE EEAS 7 E E E E A EE E A I E E E 8 LONS saie aa AE esau seat A E A TE E TS 9 TouchPad soisin a a a aaa aiai aa a Eai 10 Left Side oenina aa a a a a a a Aaa a AN 11 PRIQUIIE SIG A E E ET A cand cand A T N A A TEE E 12 Bott m components ansni a a aa aa a aAa EE 13 3 Illustrated parts catalog sissioni iiaa iaia rosna AN 14 SENICE l hel acanat aaaea ioia aa aaa a a aa aaea eaaa aa a aa aa a a aa 14 Computer maj r c mponenNtS osinean a a a i A aa a aE 15 Display assembly subcomponents ssssssirrrsrrrirererrrnaidennnn tratan ANANE ANNAT AENEAN ARRENA NANNE ENNAN NE ANNATE ENARRARE 19 Mass Storage devices voorste rar n anna NE EA ETA ANERER 20 MiScellaMGOUS parts snieni E a AE E EAA E a E a
69. procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 27 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through
70. push technology supporting the following digital card formats e MultiMediaCard MMC e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDXC Memory Card Internal media card One half size Mini Card slot for WLAN 4 Category Ports Description Audio in digital microphone e Audio out stereo headphone e HDMI version 1 4 supporting up to 1920x1200 60Hz 24 bits per pixel bpp e HP Smart AC power adapter e RJ 45 Ethernet includes link and activity lights USB 3 0 2 ports e USB 2 0 1 port VGA Dsub 15 pin supporting 2048x1536 external resolution 75Hz Hot plug and unplug and auto detection for correct output to wide aspect versus standard aspect video Keyboard pointing devices Full size island style keyboard e Textured black e 3 coat paint white e 3 coat paint white IMR lattice and colored legend for butterfly blossom TouchPad with two buttons e _ Multitouch gesture support enabled as default e Taps enabled by default Power requirements HP Smart AC adapter e 90W RC V HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector for computer models equipped with a graphics subsystem with switchable discrete memory only e 65W RC V HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connecto
71. r for computer models equipped with a graphics subsystem with UMA memory only Support for the following batteries e 6 cell 47 Whr 2 20 Ah Li ion battery e 6 cell 55 Whr 2 55 Ah Li ion battery select models only Supports fast charge Security Chapter 1 Product description Security cable slot Category Operating system Description Preinstalled Windows 7 Professional 64 bit Windows 7 Home Premium 64 bit Windows 7 Home Basic 64 bit FreeDOS SUSE Linux Serviceability End user replaceable parts AC adapter Battery Hard drive Keyboard Memory modules 2 Optical drive WLAN module 2 External component identification Display Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLAN devices 2 Internal microphone Records sound 3 Webcam Records video and captures still photographs 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support or for SUSE Linux double click the HP Documents icon located on the desktop 6 Chapter 2 External component identification T
72. rd see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the system board see System board on page 68 Remove the RTC battery 1 2 3 Turn the system board upside down with the front toward you Disconnect the RTC battery cable 1 from the system board Remove the RTC battery 2 from the system board The RTC battery is attached to the system board with double sided tape fj 2 Reverse this procedure to install the RTC battery 70 Chapter4 Removal and replacement procedures Fan and heat sink Ey NOTE The fan and heat sink spare part kits include replacement thermal material Description Spare part number Fan 680551 001 Heat sink for use only with computer models equipped with UMA video memory 680549 001 Heat sink for use only with computer models equipped with switchable discrete video memory 680550 001 NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side
73. re i3 2370M 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 680539 001 Antenna Kit includes left and right wireless antenna cables and transceivers 680540 001 Display enclosure bright purple modern mesh pattern 680541 001 Display enclosure ruby red modern mesh pattern 680542 001 Display enclosure winter blue modern mesh pattern Sequential part number listing 23 Spare part number Description 680543 001 Display enclosure sparkling black 680544 001 Base enclosure 680545 001 Display bezel black 680546 001 Optical drive cable includes optical drive connector 680547 001 Display Panel Cable Kit includes display panel cable and webcam microphone module cable 680548 001 Power connector includes cable 680549 001 Heat sink for use only with computer models equipped with a graphics subsystem with UMA video memory includes replacement thermal material 680550 001 Heat sink for use only with computer models equipped with a graphics subsystem with switchable discrete video memory includes replacement thermal material 680551 001 Fan 680553 001 Display hinge covers 2 680554 001 Display Hinge Kit includes left and right display hinges and brackets 680555 001 Keyboard with black finish for use in the United States includes cable 680555 161 Keyboard with black finish for use in Latin America includes cable 680555 171 Keyboard with bla
74. rea 680555 AD 1 e For use in Taiwan 680555 AB1 e For use in Thailand 680555 281 e For use in the United States 680555 001 Keyboard with butterfly blossom finish e For use in Brazil 689463 201 e For use in Canada 689463 DB1 e For use in Latin America 689463 161 e For use in the United States 689463 001 Keyboard with white finish e For use in Brazil 684479 201 e For use in Latin America 684479 161 e For use in Thailand 684479 281 e For use in Taiwan 684479 AB1 e For use in the United States 684479 001 3 Top cover includes TouchPad 16 Chapter 3 Illustrated parts catalog Item Component Spare part number e Bright purple modern mesh pattern 680573 001 e Linen white butterfly blossom pattern 689467 001 e Linen white modern mesh pattern 684474 001 e Ruby red modern mesh pattern 680574 001 e Sparkling black 680576 001 e Winter blue modern mesh pattern 680575 001 4 Power button board includes cable 680560 001 5 TouchPad LED board includes cable 683848 001 6 TouchPad button board includes cable 680559 001 7 Speaker Kit includes left and right speakers and cable 680567 001 8 System board includes replacement thermal material e For use only with computer models equipped with UMA video memory 680568 001 e For use only with computer models equipped with 2 GB of dedicated switchable 680570 001 discrete video memory
75. red from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to restore your backup Ey NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer e A system recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system
76. restore point on page 88 and partial restores see Restoring specific files on page 88 try them before using HP Recovery Manager to recover your system e A system recovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail 88 Chapter 7 Backing up restoring and recovering e If the recovery media do not work you can obtain recovery discs for your system from the HP website e The Minimized Image Recovery option is recommended for advanced users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Computer then select Manage gt Disk Management If the recovery partition is present a Recovery drive is listed in the window Ey NOTE Recovery discs have been included if your computer did not ship with a recovery partition 1 Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from t
77. ring from the recovery discs 89 recovering the original system 88 recovery 88 HP Recovery Manager 88 recovery discs 85 recovery media 85 recovery system 88 recycling 94 removal replacement preliminaries 27 procedures 31 restore points 86 restoring the original system creating recovery media 85 right side components 12 RJ 45 network jack identifying 11 RTC battery removal 70 spare part number 18 23 70 Rubber Feet Kit spare part number 18 24 33 S Screw Kit spare part number 24 security cable slot identifying 12 security product description 4 service considerations cables 27 connectors 27 plastic parts 27 service door removal 35 spare part number service label 14 32 serviceability product description 5 slots Digital Media 11 security cable 12 Speaker Kit spare part number 17 24 52 speakers removal 52 spare part number speakers identifying 7 22 19 35 17 24 52 specifications Blu ray Disc BD ROM and DVD R RW SuperMulti Double Layer Drive 84 computer 81 display 82 DVD RW and CD RW SuperMulti Double Layer Combination Drive 83 hard drive 82 optical drive 83 84 supported discs 85 system board removal 68 spare part numbers system recovery 88 system restore points 86 creating 86 17 25 68 T Thermal Material Kit spare part numbers 25 Thermal Material Kit spare part number 22 tools required 27 top cover removal 49 spare part numbers 26 49 TouchPad buttons 10 To
78. ription Holds the battery 2 Battery release latch Releases the battery from the battery bay 3 Vents 5 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 _ Service door The service door provides access to the keyboard optical drive solid state drive hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact customer support Bottom components 13 3 Illustrated parts catalog Service label When ordering parts or requesting information provide the computer serial number and model description provided on the service label RANAN A PAA Serial a Product AAXAMAXX S E E A l Warranty 1ylyy Modal SOOO Item Description Function 1 Product name This is the model name for the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides sp
79. rmal Material Kit 680571 001 Sequential part number listing Spare part number Description 490371 001 Power cord for use in North America black 3 pin 1 83 m 490371 021 Power cord for use in Europe black 3 pin 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore black 3 pin 1 83 m 490371 061 Power cord for use in Italy black 3 pin 1 83 m 490371 201 Power cord for use in Thailand black 3 pin 1 83 m 490371 202 Power cord for use in Brazil black 3 pin 1 83 m 490371 291 Power cord for use in Japan black 3 pin 1 83 m 490371 AA1 Power cord for use in the People s Republic of China black 3 pin 1 83 m 490371 AB1 Power cord for use in Taiwan black 3 pin 1 83 m 490371 AD1 Power cord for use in South Korea black 3 pin 1 83 m 490371 D01 Power cord for use in Argentina black 3 pin 1 83 m 490371 D61 Power cord for use in India black 3 pin 1 83 m 593553 001 6 cell 47 Whr 2 20 Ah Li ion battery 593554 001 6 cell 55 Whr 2 55 Ah Li ion battery select models only 600370 001 Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 3 0 HS combination adapter select models only 609939 001 65 W RC V HP Smart AC adapter for computer models equipped with a graphics subsystem with UMA memory only 609940 001 90 W RC V HP Smart AC adapter with PFC for computer models equipped with a graphics subsystem with switchable discrete memory only
80. rs 1 9 N Remove the Phillips M2 5 x 4 screw 1 from the left speaker and the Phillips M2 5 x 3 screw 1 from the right speaker Release the speaker cable from the clips built into the top cover 2 Lift the speakers from the top cover Reverse this procedure to install the speakers 52 Chapter 4 Removal and replacement procedures Power button board Description Spare part number Power button board includes cable 680560 001 Before removing the power button board follow these steps 1 PP SP nP oe os 10 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboard see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the speakers see Speakers on page 52 Remove the power button board 1 2 3 Turn the top cover upside down with the front toward you Remove the Phillips M2 5 x 2 5 screw 1 that secures the
81. s and writes to an optical disc 2 Optical drive light e Green or amber The optical drive is being accessed e Off The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 Power light e White The computer is on GC e Blinking white The computer is in the Sleep or Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 5 p Hard drive light e Blinking white The hard drive is being accessed fona al Ta e Amber HP 3D DriveGuard has temporarily parked the hard drive select models only 6 ote USB 2 0 port Connects an optional USB 2 0 compatible device 7 AC adapter light e White The AC adapter is connected and the battery is charged e Blinking white The battery has reached a low battery level e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 8 l Power connector Connects an AC adapter 9 ra Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 12 Chapter 2 External component identification Bottom components OOSA Component 1 Battery bay Desc
82. sennnnnnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnna 78 Slaring Setup Utility BIOS arrira ASEA NEEE EA EESE R A 78 Updating the BIOS aoisiricnicirasieinennr aanak ANANA seer te ARAE AANEEN AAAA K ENERE AEEA K EAEE 78 Determining the BIOS version ssecscccssnrnineerii intei i EEEa 78 Downloading a BIOS Upd Essie iaaa N AA AE ER E 79 Using System Diagnostics 0 0 2 cece ee eeeeeee eee eeeeeee eee NAAA An AKEN A NANENANE ANNAA AAAA NANENANE NANANA REAA 80 6 SESE GE HG GIS a a 81 Computer Specifications cccceeceeeeeeeecceccaeceeeeeeeeeeeeeeeeeet tease caaaaaaeaeceeeeeeeeeeeeeeeeseeseceecccaccueeeeeeeeeeeess 81 35 6 cm 14 0 in display SPECIFICATIONS 0 eee cece ee ee tent knn EAEn REE EAREN 82 Hard driv specifications eani aa idence eiasiean ahaa dha nia auedaials 82 DVD RW SuperMulti Double Layer Combination Drive specifications cceeeeeeeeeteeeeeeeeeneees 83 BD ROM DVD R RW Super Multi Double Layer Drive specifications cccceceeeeeeetteteeteeeeeee 84 7T Backing up restoring and recovering ices soscscsccessessncscec berate cscs eensnnsdedvernevasdedverntueares ceveunuseederpietecdseravinees 85 Creating DACKUPS s i22 i4n teie2e setae bende a T A tageeee diane 85 Creating recovery media to recover the original system ccceecceeeeeeeeeteeeeeeetteeeeeeeeaas 85 What you need to KNOW cacctitdetinddende ated aden said EA 85 Creating the recovery Media ce eecceeee teres eeeee
83. sure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Remove the keyboard see Keyboard on page 46 Remove the top cover see Top cover on page 49 Remove the system board see System board on page 68 Remove the PCH heat sink 1 Remove the two Phillips M2 0 x 3 0 screws 1 that secure the PCH heat sink to the system board 74 Chapter 4 Removal and replacement procedures 2 Remove the PCH heat sink by lifting straight up 2 Ey NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the base enclosure heat sink processor and system board spare part kits Reverse this proced
84. te and pads Description Spare part number For use only with computer models equipped with UMA video memory 680568 001 For use only with computer models equipped with 2 GB of dedicated switchable discrete video 680570 001 memory For use only with computer models equipped with 1 GB of dedicated switchable discrete video 680569 001 memory Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the optical drive see Optical drive on page 36 Remove the hard drive see Hard drive on page 39 Se a SS Remove the keyboard see Keyboard on page 46 9 Remove the top cover see Top cover on page 49 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 41 e RTC battery see RTC battery on page 70 e Fan and heat sink see Fan and heat sink on page 71 e PCH heat sink see PCH
85. the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may
86. tions may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details 82 Chapter6 Specifications DVD RW SuperMulti Double Layer Combination Drive specifications Applicable disc Read CD DA CD E G CD MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD lt 230 ms CD lt 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA Mode DVD RW SuperMulti Double Layer Combination Drive specifications 83 BD ROM DVD R RW Super Multi Double Layer Drive specifications Applicable disc Read BD ROM BD ROM DL BD R BD R DL BD RE BD RE DL DVD ROM DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Ver 2 CD DA CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT Write DVD RAM Ver 2 DVD R DVD R CD R and CD ROM R
87. ts for plastic surfaces The computer operates well within this range of temperatures Computer specifications 81 35 6 cm 14 0 in display specifications Metric U S Dimensions Width 32 4 cm 12 8 in Height 19 3 cm 7 6 in Diagonal 35 6 cm 14 0 in Number of colors 262K 6 bit Contrast ratio 500 1 typical Brightness 200 cd m nits typical Backlight LED Total power consumption 3 2 W max Viewing angle 45 horizontal 15 up amp 35 down vertical typical Hard drive specifications 1 TB 750 GB 640 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm 7 0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max 107 g max 107 g max Interface type SATA SATA SATA SATA SATA Transfer rate 300 MB sec 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 0 ms 1 0 ms 1 5 ms 2 0 ms Average 11 0 ms 14 0 ms 14 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 24 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 953 525 168 1 465 128 359 1 250 242 867 976 752 240 625 121 433 Disk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 7200 and 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifica
88. uchPad button board removal 54 spare part number 17 24 54 TouchPad components 10 TouchPad LED board removal 56 spare part number TouchPad light 10 TouchPad on off button 10 TouchPad reader light 9 TouchPad zone identifying 10 transporting guidelines 30 16 25 17 25 56 U USB 2 0 ports identifying 12 USB 3 0 ports identifying 11 USB board removal 66 spare part number 18 24 Index 97 V vents identifying 11 13 video product description 3 Ww webcam light 6 webcam location 6 webcam microphone module removal 59 spare partnumber 20 25 60 Windows applications key identifying 8 Windows Backup and Restore restoring files 88 Windows logo key identifying 8 wireless antenna locations 6 removal 63 spare part number 20 23 63 wireless light 9 wireless module compartment identifying 13 wireless product description 3 WLAN module removal 44 spare partnumbers 18 19 22 23 44 workstation guidelines 30 98 Index
89. ure to install the PCH heat sink Component replacement procedures 75 Processor Ey NOTE The processor spare part kit includes replacement thermal material Description Spare part number Intel Core i7 3612QM 2 1 GHz SC turbo up to 3 1 GHz 1600 MHz 6 0 MB L3 cache quad core 680647 001 35 W Intel Core i7 3520M 2 9 GHz SC turbo up to 3 6 GHz 1600 MHz 4 MB L3 cache dual core 681954 001 35 W Intel Core i5 3320M 2 6 GHz SC turbo up to 3 3 GHz 1600 MHz 3 MB L3 cache dual core 681952 001 35 W Intel Core i5 3210M 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 680645 001 35 W Intel Core i3 3110M 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682417 001 Intel Core i5 2450M processor 2 50 GHz SC turbo up to 3 10 GHz 1333 MHz 3 0 MB L3 cache 676359 001 dual core 35 W Intel Core i3 2350M processor 2 30 GHz 1333 MHz 3 0 MB L3 cache dual core 35 W 653340 001 Intel Core i3 2370M 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 677152 001 Intel Core i3 2330M processor 2 20 GHz 1333 MHz 3 0 MB L3 cache dual core 35 W 653339 001 Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W 676785 001 Pentium B960 processor 2 20 GHz 1333 MHz 2 0 MB L3 cache dual core 35 W 664662 001 Pentium B950 processor 2 1 GHz 1333 MHz 2 MB L3 cache dual core 35 W 653338 001 Before removing the processor follow these steps 1 Shut down the computer If
90. val 36 spare part numbers 19 20 36 specifications 83 84 optical drive bracket removal 37 optical drive cable removal 64 spare part number 24 optical drive eject button identifying 12 optical drive light identifying 12 optical drive identifying 12 original system recovery 88 P packaging guidelines 30 PCH heat sink removal 74 spare part number plastic parts service considerations 27 Plastics Kit 35 Plastics Kit spare part number 19 24 pointing device product description 4 ports external monitor 11 HDMI 11 USB 2 0 12 USB 3 0 11 ports product description 4 25 74 power button board removal 53 spare part number 17 24 53 power button identifying 7 power connector removal 67 spare partnumber 18 24 power connector identifying 12 power cord requirements for all countries 91 requirements for specific countries and regions 92 set requirements 91 spare partnumbers 21 22 power lights identifying 9 12 power requirements product description 4 processor removal 76 spare part numbers 25 76 processors product description product description audio 3 chipset 1 display panel 2 Ethernet 3 external media cards 3 graphics 1 hard drives 2 internal media card 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 2 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 5 video 3 wireless 3 product name 1 17 23 1 R recove
91. very discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A system recovery reinstalls the original operating system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CDRW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process Store the recovery media in a safe location separate from the computer If necessary you can exit the program before you have fi
92. ween the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it Component replacement procedures 71 4 Remove the fan and heat sink 4 Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the base enclosure heat sink processor and system board spare part kits e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e A thermal pad is used on the graphics subsystem chip 3 and the heat sink section 4 that services it only on computer models equipped with a graphics subsystem with switchable discrete memory 1 Ifit is necessary to replace the fan turn the fan and heat sink upside down with the fan toward you 2 Remove the two Phillips M1 5 x 2 5 screws 1 that secure the fan to the heat sink 72 Chapter 4 Removal and replacement procedures 3 Disengage the two clips that secure the fan to the heat sink and remove the heat sink 2 from the fan Reverse this procedure to reassemble and install the fan and heat sink Component replacement procedures 73 PCH heat sink Description Spare part number PCH heat sink 683843 001 Before removing the PCH heat sink follow these steps 1 Oo N ee D eh ee 10 Shut down the computer If you are un

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