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Bitdefender AntiVirus Plus 2013

1. 93 dieere o E oT 95 21 Solving COMMON ISSUES ne anne ee RE n Res 96 21 1 My System appears to be SIOW sc c cesses done arena 96 vi Bitdefender Antivirus Plus 2013 21 2 SCAN doesn t Start o see ct emat etra dde eoa nn 97 21 3 Lecan no longer use an application riin secs eterne maa ene 97 21 4 How to update Bitdefender on a slow Internet connection 98 21 5 My computer is not connected to the Internet How do update Bitdefender issue anne mass db de RR c VU n e aan RD du 99 21 6 Bitdefender services are not responding 99 21 7 Bitdefender removal failed sense eme espe ad at 100 21 8 My system doesn t boot up after installing Bitdefender 100 22 Removing malware from your system 102 22 1 Bitdefender Rescue Mode 102 22 2 What to do when Bitdefender finds viruses on your computer 104 22 3 How do clean a virus in an archive 105 22 4 How do I clean a virus in an e mail archive 106 22 5 What to do if suspect a file as being dangerous 107 22 6 How to clean the infected files from System Volume Information 107 22 7 What are the password protected files in the scan log 108 22 8 What are the skipped items in the scan log
2. 109 22 9 What are the over compressed files in the scan log 109 22 10 Why did Bitdefender automatically delete an infected file 109 oa M ET ENR EREN 110 23 ASKING for held uses etr ree ret re tato ceto oe 111 24 Online resources 113 24 1 Bitdefender Support Center 113 24 2 Bitdefender Support Forum ier 0 0 0 cece cece eee eee eee ene 113 24 3 HOTforSecurity Portal 55522 rara epit ea ma Ub rica ed mods 114 25 Contact informatio nennen 115 25 1 Web addresses is a ua aa cas cen tuac aa tare da Re Ra a RO RAG CRURA ERR e 115 25 2 L cal distribut rs u 40a reg ee d een 115 25 3 Bitdefender OMIGES rir ec cect na done ernannt 115 GloSSaly 40100 Sera DR re era ire Me PI ete A ond ce 118 vii Bitdefender Antivirus Plus 2013 Installation Bitdefender Antivirus Plus 2013 1 Preparing for installation Before you install Bitdefender Antivirus Plus 2013 complete these preparations to ensure the installation will go smoothly Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements If the computer does not meet all the minimum system requirements Bitdefender will not be installed or if installed it will not work properly and it will cause system slowdowns and instability For a complete list of system requirements
3. 77 16 Privacy Control 2 44 pass sosen und desde rt re ttg oes 79 16 1 Antiphishing Protections uri u ea xem kp a en 79 16 1 1 Bitdefender protection in the web browser 81 16 1 2 Bitdefender alerts in the browser 82 16 2 IM eneryption an sole S ore he DE na 82 16 3 D taiprotection 2 a ae a DERI ded Bats tad tee DRE 83 16 3 1 About data protection osos cadens nen 83 16 3 2 Configuring data protection u erem dee ome ene bee oe 83 16 3 3 Ma naging rules s choc dope ree sw arte E ird ERE dcs 85 16 4 Deleting files permanently 85 16 53 ID theft Protection is oe aa ee has onde daw cl edad cae Raw hore hae ond haw lens 86 17 Safepay secure online transactions 87 17 1 Using Bitdefender Safepay ice cards do etr ved one tg on ne toner on dede 87 17 2 Contiguring settings seco ratos Quae e ose nude ditat goa ae prd RE 88 17 3 Managing bookmarks sacris cad xen ee we bee etd grate hante 88 17 4 Hotspot protection for unsecured networks 89 18 Safego protection for social networks 90 19 USB Ifmuhizer oos sentir erret a rent hei toes 92 20 Managing your computers remotely 93 20 1 Accessing MyBitdefender 45 5 tty er e Re dry pad idque abd 93 20 2 Running tasks on the computers
4. 16 5S NE eA VAM LE Pe ED 16 5 5 2 Laptop Mode sac mint etre n oco nee 18 5 6 Password protecting Bitdefender settings 19 5 7 Anonymous USAGE TEPOS aussi rere one emend ore Sore eie Re n Ke e nenn 19 6 Bitdefender interface 21 6 1 System MAY ICON ee ee db e pis kde qus Vedi on agate ket 21 6 2 Maim WINdOW zur aste an OE Rise ed dE Das 22 6 2 1 Upper toolbar sete tnd ane nante ect ine a D Gnd ke 23 6 2 2 Panels area x tenere race Rm eaa o ol d a nd tatin Rd 24 6 3 Settings OVE EW WINA OW nennen 26 6 4 Security WIdOeL s saa ee aya Vo Gt near AIE RUE 27 64 1 Scanning files and folders petite te n pre par ee rc 28 6 4 2 Hide Show Security Widget u aa 28 7 Registering Bitdefender csse 29 73b Entering your license key ium itera bete n dote due d ipe Re e 29 7 2 Buying or renewing license keys 29 8 MyBitdefender account 31 8 1 Linking your computer to MyBitdefender 31 9 Keeping Bitdefender up to date 34 9 1 Checking if Bitdefender is up to date 34 9 2 Performing an Update us ra otn pore et d re Deed ee 35 9 3 Turning on or off automatic update siistisi osea sse eee eate eae 35 Bitdefender Antivirus Plus 2013 10 Installation 2
5. 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do I restart in Safe Mode p 52 2 Remove Bitdefender from your system a Go to http www bitdefender com uninstall and download the uninstall tool on your computer b Run the uninstall tool using administrator privileges c Restart your computer 3 Reboot your system in normal mode and reinstall Bitdefender You had a different security solution before and you did not remove it properly To solve this follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do restart in Safe Mode p 52 2 Remove Bitdefender from your system a Go to http www bitdefender com uninstall and download the uninstall tool on your computer b Run the uninstall tool using administrator privileges c Restart your computer 3 In order to correctly uninstall the other software go to their website and run their uninstall tool or contact them directly in order to provide you with the uninstall guidelines 4 Reboot your system in normal mode and reinstall Bitdefender You have already followed the steps above and the situation is not solved To solve this follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do I restart in Safe Mode p 52 2 Use the System Restore option from Windows to restore the computer
6. 2 Wait a few moments until the installed software list is displayed 3 Find the name of the program you want to remove and select Uninstall 4 Wait for the uninstall process to complete then reboot your system If you fail to remove the other security solution from your system get the uninstall tool from the vendor website or contact them directly in order to provide you with the uninstall guidelines 14 6 How do use System Restore in Windows If you cannot start the computer in normal mode you can boot up in Safe Mode and use System Restore to restore to a time when you could start the computer without errors To perform the System Restore you must be logged on to Windows as an administrator To use System Restore follow these steps e In Windows XP 1 Log on to Windows in Safe Mode 2 Follow the path from the Windows start menu Start gt All Programs gt System Tools System Restore 3 On the Welcome to System Restore page click to select the Restore my computer to an earlier time option and then click Next 4 Follow the wizard steps and you should be able to boot up the system in normal mode e In Windows Vista and Windows 7 1 Log on to Windows in Safe Mode 2 Follow the path from the Windows start menu All Programs Accessories gt System Tools gt System Restore 3 Follow the wizard steps and you should be able to boot up the system in normal mode 14 7 How do I restart in Safe Mode S
7. 2 Click the link that indicates the number of days left on your license located at the bottom of the Bitdefender window to open the product registration window 3 Click Don t have a license key Buy one now 4 Aweb page will open on your web browser where you can purchase a Bitdefender license key Registering Bitdefender 30 Bitdefender Antivirus Plus 2013 8 MyBitdefender account The online features of your product and additional Bitdefender services are available exclusively through MyBitdefender You must link your computer to MyBitdefender by logging in to an account from Bitdefender Antivirus Plus 2013 in order to do any of the following Recover your license key should you ever lose it Get protection for your Facebook and Twitter accounts with Safego e Manage Bitdefender Antivirus Plus 2013 remotely Multiple Bitdefender security solutions for PCs as well as other platforms integrate with MyBitdefender You can manage the security of all the devices linked to your account from a single centralized dashboard Your MyBitdefender account can be accessed from any device connected to the Internet at https my bitdefender com You can also access and manage your account directly from your product 1 Open the Bitdefender window 2 Click MyBitdefender at the top of the window and select an option from the drop down menu Account Settings Log in to an account create a new account configure MyBitdefender
8. I already have a MyBitdefender account If you have logged in to an account from your product before Bitdefender will detect it and prompt you to enter the password to log in to that account If you already have an active account but Bitdefender does not detect it or you simply want to log in with a different account enter the e mail address and password and click Login to MyBitdefender Postpone for later If you want to leave this task for another time click Ask me later Remember that you must log in to an account to use the online features of the product Installing your Bitdefender product 10 Bitdefender Antivirus Plus 2013 Getting started Bitdefender Antivirus Plus 2013 5 The basics Once you have installed Bitdefender Antivirus Plus 2013 your computer is protected against all kinds of malware such as viruses spyware and trojans You can engage the Autopilot to enjoy completely silent security and you are not required to configure any settings However you may want to take advantage of the Bitdefender settings to fine tune and improve your protection Bitdefender will make most security related decisions for you and will rarely show pop up alerts Details about actions taken and information about program operation are available in the Events window For more information please refer to Events p 14 From time to time you should open Bitdefender and fix the existing issues You may have to configure speci
9. Privacy Control 86 Bitdefender Antivirus Plus 2013 17 Safepay secure online transactions The computer is fast becoming THE tool for shopping and banking Paying bills transferring money buying pretty much anything you can imagine has never been quicker or easier This involves sending personal information account and credit card data passwords and other types of private information over the Internet in other words exactly the type of information flow that cyber criminals are very interested to tap into Hackers are relentless in their efforts to steal this information so you can never be too careful about securing online transactions Bitdefender Safepay offers a unified solution for the various ways in which your private data can be compromised It is a protected browser a sealed environment that is designed to keep your online banking e shopping and any other type of online transaction private and secure You can launch Bitdefender Safepay whenever you want to send sensitive information over the Internet or set it up that it launches automatically when you visit certain websites Bitdefender Safepay offers the following features It blocks access to your desktop and any attempt to take snapshots of your screen It comes with a virtual keyboard which when used makes it impossible for hackers to read your keystrokes It is completely independent from your other browsers It comes with built in hotspot protecti
10. D Bitdefender User s Guide Copyright 2012 Bitdefender Bitdefender Antivirus Plus 2013 Bitdefender Antivirus Plus 2013 User s Guide Publication date 08 21 2012 CopyrightO 2012 Bitdefender Legal Notice All rights reserved No part of this book may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system without written permission from an authorized representative of Bitdefender The inclusion of brief quotations in reviews may be possible only with the mention of the quoted source The content can not be modified in any way Warning and Disclaimer This product and its documentation are protected by copyright The information in this document is provided on an as is basis without warranty Although every precaution has been taken in the preparation of this document the authors will not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work This book contains links to third party Websites that are not under the control of Bitdefender therefore Bitdefender is not responsible for the content of any linked site If you access a third party website listed in this document you will do so at your own risk Bitdefender provides these links only as a convenience and the inclusion of the link do
11. Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select General In the General Settings window select the Advanced tab Click the Configure status alerts link OU A UNBE Click the switches to turn on or off status alerts according to your preferences 5 3 Events Bitdefender keeps a detailed log of events concerning its activity on your computer Whenever something relevant to the security of your system or data happens a new message is added to the Bitdefender Events in a similar way to a new e mail appearing in your Inbox Events are a very important tool in monitoring and managing your Bitdefender protection For instance you can easily check if the update was successfully performed if malware was found on your computer etc Additionally you can take further action if needed or change actions taken by Bitdefender To access the Events log follow these steps 1 Open the Bitdefender window 2 Click the Events on the upper toolbar to open the Events Overview window Messages are grouped according to the Bitdefender module whose activity they are related to Antivirus Privacy Control Update Safego The basics 14 Bitdefender Antivirus Plus 2013 Events counters are displayed in the Bitdefender interface to allow easy identification of areas with outstanding events These are icons appearing on specific modules that indicate the num
12. a Open the Bitdefender window b Click the Settings button in the upper toolbar C Select Antivirus d Click the Shield tab in the Antivirus Settings window e Click the switch to turn off On access scanning 2 Display hidden objects in Windows To find out how to do this please refer to How do I display hidden objects in Windows p 51 Removing malware from your system 104 Bitdefender Antivirus Plus 2013 3 Browse to the location of the infected file check the scan log and delete it 4 Turn on the Bitdefender real time antivirus protection In case the first method failed to remove the infection follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do restart in Safe Mode p 52 2 Display hidden objects in Windows 3 Browse to the location of the infected file check the scan log and delete it 4 Reboot your system and enter in normal mode If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 111 22 3 How do I clean a virus in an archive An archive is a file or a collection of files compressed under a special format to reduce the space on disk necessary for storing the files Some of these formats are open formats thus providing Bitdefender the option to scan inside them and then take appropriate actions to remove them Other archive formats are partially or fully
13. ain m oa nue ad yale rear wh whe via tae 38 10 1 How do install Bitdefender on a second computer 38 10 2 When should I reinstall Bitdefender 38 10 3 How do switch from one Bitdefender 2013 product to another 38 10 4 How do l remove Bitdefender i usse cam nie om ten mies 39 11 Registration near ar 40 11 1 What Bitdefender product am I using 40 11 2 How do I register a trial version 40 11 3 When does my Bitdefender protection expire 40 11 4 How do I register Bitdefender without an Internet connection 41 11 5 How do renew my Bitdefender protection 41 12 Scanning with Bitdefender 43 12 1 How do Scanca file ot a folder 54 4 2 see ras abc een 43 12 2 HOW do SGAMIMY SYSTEMS js nce oder oen done n ge ik eae ng tn te 43 12 3 How dol create a custom scan task ses sas us eem mrs 43 12 4 How do exclude a folder from being scanned 44 12 5 What to do when Bitdefender detected a clean file as infected 45 12 6 How do I check what viruses Bitdefender detected 45 13 Privacy Control a 47 13 1 How do make sure my online transaction is secure 47 13 2 How do protect my Facebo
14. create a custom scan task If you want to scan specific locations on your computer orto configure the scanning options configure and run a Custom Scan To create a customized scan task proceed as follows 1 Open the Bitdefender window 2 On the Antivirus panel click Scan Now and select Custom Scan from the drop down menu 3 Click Add Target to select the files or folders to be scanned 4 If you want to configure the scanning options in detail click Scan Options Scanning with Bitdefender 43 Bitdefender Antivirus Plus 2013 You can easily configure the scanning options by adjusting the scan level Drag the slider along the scale to set the desired scan level You can also choose to shutdown the computer when the scan is over if no threats are found Remember that this will be the default behavior every time you run this task 5 Click Start Scan and follow the Antivirus Scan wizard to complete the scan At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any 6 If you want to save the scan task for future use open the custom scan configuration window again 7 Locate the scan you have just run in the Recent scans list 8 Go with the mouse cursor over the name of the scan and click the icon to add the scan to the Favorite Scans list 9 Enter a suggestive name for the scan 12 4 How do exclude a folder from being scanned Bitdefender allows excluding s
15. jsx kix laccdb Ink maf mam maq mar mat mcr mda mdb mde mdt mdw mem mhtml mpp mpt mpx ms msg msi msp mst msu oab obi obs ocx oft ole one onepkg ost ovl pa paf pex pfd php pif pip pot potm potx ppa ppam pps ppsm ppsx ppt pptm pptx prc prf prg pst pub puz pvd pwc py pyc pyo qpx rbx rgs rox rpj rtf scar scr script sct shb shs sldm sldx smm snp spr svd sys thmx tlb tms u3p udf url vb vbe vbs vbscript vxd wbk wcm wdm wiz wll wpk ws wsf xar xl xla xlam xlb xlc xll xlm xls xlsb xlsm xlsx xlt xltm xltx xlw xml xqt xsf xsn xtp Scan inside archives Scanning inside archives is a slow and resource intensive process which is therefore not recommended for real time protection Archives containing infected files are not an immediate threat to the security of your system The malware can affect your system only if the infected file is extracted from the archive and executed without having real time protection enabled If you decide on using this option you can set a maximum accepted size limit of archives to be scanned on access Select the corresponding check box and type the maximum archive size in MB Scan options for e mail web and instant messaging traffic To prevent malware from being downloaded to your computer Bitdefender automatically scans the following malware entry points gt incoming and outgoing e mails gt web t
16. xlt xltm xltx xlw xml xqt xsf xsn xtp Scan options for archives Archives containing infected files are not an immediate threat to the security of your system The malware can affect your Antivirus protection 64 Bitdefender Antivirus Plus 2013 system only if the infected file is extracted from the archive and executed without having real time protection enabled However it is recommended to use this option in order to detect and remove any potential threat even if it is not an immediate threat D Note Scanning archived files increases the overall scanning time and requires more system resources Scan boot sectors You can set Bitdefender to scan the boot sectors of your hard disk This sector of the hard disk contains the necessary computer code to start the boot process When a virus infects the boot sector the drive may become inaccessible and you may not be able to start your system and access your data Scan memory Select this option to scan programs running in your system s memory Scan registry Select this option to scan registry keys Windows Registry is a database that stores configuration settings and options for the Windows operating system components as well as for installed applications Scan cookies Select this option to scan the cookies stored by browsers on your computer Scan only new and changed files By scanning only new and changed files you may greatly improve overall system respons
17. 3 In the Settings Overview window select Antivirus 4 In the Antivirus Settings window select the Exclusions tab Use the options in the Files and folders section to manage scan exclusions 5 To remove or edit scan exclusions click one of the available links Proceed as follows To remove an entry from the table select it and click the Remove button To edit an entry from the table double click it or select it and click the Edit button A new window will appear where you can change the extension or the path to be excluded and the type of scanning you want them to be excluded from as needed Make the necessary changes then click Modify 6 To turn off scan exclusions use the corresponding switch 15 5 Managing quarantined files Bitdefender isolates the malware infected files it cannot disinfect and the suspicious files in a secure area named quarantine When a virus is in quarantine it cannot do any harm because it cannot be executed or read By default quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Antivirus protection 72 Bitdefender Antivirus Plus 2013 In addition Bitdefender scans the quarantined files after each malware signature update Cleaned files are automatically moved back to their original location To check and manage quarantined
18. 6 characters long Confirm password retype the password 3 Click Create 4 Before being able to use your account you must complete the registration Check your e mail and follow the instructions in the confirmation e mail sent by Bitdefender want to log in using my Facebook or Google account To log in with your Facebook or Google account follow these steps 1 Click the icon of the service you want to use to log in You will be redirected to the login page of that service 2 Follow the instructions provided by the selected service to link your account to Bitdefender Note Bitdefender does not get access to any confidential information such as the password of the account you use to log in or the personal information of your friends and contacts already have a MyBitdefender account If you already have an account but you have not logged in to it yet follow these steps to log in 1 Type the e mail address and the password of your account in the corresponding fields MyBitdefender account 32 Bitdefender Antivirus Plus 2013 Note If you have forgotten your password click Forgot password and follow the instructions to retrieve it 2 Click Login to MyBitdefender Once the computer is linked to an account you can use the provided e mail address and password to log in at https my bitdefender com You can also access your account directly from Bitdefender Antivirus Plus 2013 using the drop down menu
19. 91 28 Phone 34 902 19 07 65 Sales comercial bitdefender es Technical support http www bitdefender es ayuda Website http www bitdefender es Romania BITDEFENDER SRL West Gate Park Building H2 24 Preciziei Street Bucharest Contact information 116 Bitdefender Antivirus Plus 2013 Fax 40 21 2641799 Sales phone 40 21 2063470 Sales e mail sales bitdefender ro Technical support http www bitdefender ro suport Website http www bitdefender ro United Arab Emirates Dubai Internet City Building 17 Office 160 Dubai UAE Sales phone 00971 4 4588935 00971 4 4589186 Sales e mail sales bitdefender com Technical support http www bitdefender com suport Website http www bitdefender com world Contact information 117 Bitdefender Antivirus Plus 2013 Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs rather than static pages With ActiveX users can ask or answer questions use push buttons and interact in other ways with the Web page ActiveX controls are often written using Visual Basic Active X is notable for a complete lack of security controls computer security experts discourage its use over the Internet Adware Adware is often combined with a host application that is provided at
20. Firefox and Opera Custom proxy settings proxy settings that you can configure yourself The following settings must be specified Address type in the IP of the proxy server gt Port type in the port Bitdefender uses to connect to the proxy server gt User name type in a user name recognized by the proxy Password type in the valid password of the previously specified user 8 Click OK to save the changes and close the window Bitdefender will use the available proxy settings until it manages to connect to the Internet 14 3 Am I using a 32 bit or a 64 bit version of Windows To find out if you have a 32 bit or a 64 bit operating system follow these steps e For Windows XP 1 Click Start 2 Locate My Computer on the Start menu 3 Right click My Computer and select Properties 4 If you see x64 Edition listed under System you are running the 64 bit version of Windows XP If you do not see x64 Edition listed you are running a 32 bit version of Windows XP Useful Information 50 Bitdefender Antivirus Plus 2013 For Windows Vista and Windows 7 1 Click Start 2 Locate Computer on the Start menu 3 Right click Computer and select Properties 4 Look under System in order to check the information about your system 14 4 How do display hidden objects in Windows These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected fi
21. Linux type partition names Disk partitions will appear as sdal probably corresponding to the C Windows type partition sda2 corresponding to D and so on 7 Wait for the scan to complete If any malware is detected follow the instructions to remove the threat 8 To exit Rescue Mode right click in an empty area of the desktop select Logout in the menu that appears and then choose whether to reboot or shut down the computer 22 2 What to do when Bitdefender finds viruses on your computer You may find out there is a virus on your computer in one of these ways You scanned your computer and Bitdefender found infected items on it A virus alert informs you that Bitdefender blocked one or multiple viruses on your computer In such situations update Bitdefender to make sure you have the latest malware signatures and run a Full System Scan to analyze the system As soon as the full scan is over select the desired action for the infected items Disinfect Delete Move to quarantine Warning If you suspect the file is part of the Windows operating system or that it is not an infected file do not follow these steps and contact Bitdefender Customer Care as Soon as possible If the selected action could not be taken and the scan log reveals an infection which could not be deleted you have to remove the file s manually The first method can be used in normal mode 1 Turn off the Bitdefender real time antivirus protection
22. PIN SSN etc Rule Data type the data you want to protect in this edit field For example if you want to protect your credit card number type all or part of it here Important u It is recommended to enter at least three characters in order to avoid mistakenly blocking messages and web pages However for extra safety only enter partial data for example only a part of your credit card number Rule Description enter a short description of the rule in the edit field Since the blocked data character string is not displayed in plain text when accessing the rule the description should help you easily identify it 2 Configure rule settings a Select the type of traffic you want Bitdefender to scan Scan Web HTTP traffic scans the HTTP web traffic and blocks the outgoing data that matches the rule data Scan e mail SMTP traffic scans the SMTP mail traffic and blocks the outgoing e mail messages that contain the rule data You can choose to apply the rule only if the rule data matches whole words or if the rule data and the detected string case match b Specify the users for which the rule applies Only for me current user the rule will apply only to your user account All users the rule will apply to all Windows accounts Privacy Control 84 Bitdefender Antivirus Plus 2013 Limited user accounts the rule will apply to you and all limited Windows accounts Click Finish The rule wil
23. This step appears only if you have chosen to customize the installation during the previous step The following options are available Installation Path By default Bitdefender Antivirus Plus 2013 will be installed in C Program Files Bitdefender Bitdefender 2013 If you want to change the Installing your Bitdefender product 6 Bitdefender Antivirus Plus 2013 installation path click Change and select the folder in which you would like Bitdefender to be installed Configure Proxy Settings Bitdefender Antivirus Plus 2013 requires access to the Internet for product registration downloading security and product updates in cloud detection components etc If you use a proxy connection instead of a direct Internet connection you must select this option and configure the proxy settings The settings can be imported from the default browser or you can enter them manually Click Install with custom settings to confirm your preferences and begin the installation Step 3 Installation in progress Wait for the installation to complete Detailed information about the progress is displayed Critical areas on your system are scanned for viruses the latest versions of the application files are downloaded and installed and the Bitdefender services are started This step can take a couple of minutes Step 4 Installation completed A summary of the installation is displayed If any active malware was detected and removed during the
24. at the top of the window MyBitdefender account 33 Bitdefender Antivirus Plus 2013 9 Keeping Bitdefender up to date New malware is found and identified every day This is why it is very important to keep Bitdefender up to date with the latest malware signatures If you are connected to the Internet through broadband or DSL Bitdefender takes care of this itself By default it checks for updates when you turn on your computer and every hour after that If an update is detected it is automatically downloaded and installed on your computer The update process is performed on the fly meaning that the files to be updated are replaced progressively In this way the update process will not affect product operation and at the same time any vulnerability will be excluded Important To be protected against the latest threats keep Automatic Update turned on In some particular situations your intervention is required in order to keep your Bitdefender protection up to date If your computer connects to the Internet through a proxy server you must configure the proxy settings as described in How do I configure Bitdefender to use a proxy Internet connection p 49 If you do not have Internet connection you can update Bitdefender manually as described in My computer is not connected to the Internet How do update Bitdefender p 99 The manual update file is released once a week Errors may occur while downloading
25. can purchase one 4 Wait until the registration process is completed and close the window 11 3 When does my Bitdefender protection expire To find out the remaining number of days from your license key follow these steps 1 Open the Bitdefender window 2 Alink that indicates the number of days left on your license appears at the bottom of the Bitdefender window 3 For additional information click the link to open the registration window 4 In the Register Your Product window you can See the current license key Register with another license key Purchase a license key Registration 40 Bitdefender Antivirus Plus 2013 11 4 How do I register Bitdefender without an Internet connection If you just purchased Bitdefender and you do not have an Internet connection you can still register Bitdefender offline To register Bitdefender with your license key follow these steps 1 Go to a PC connected to the Internet For example you can use a friend s computer or a PC from a public location Go to https my bitdefender com to create a MyBitdefender account Log in to your account Click your user name atthe top and select Products from the drop down menu Click Offline registration Enter the license key you purchased NOW A WUN Click Submit to obtain an authorization code Important Write down the authorization code 8 Go back to your PC with the authorization code 9 Open the Bitde
26. character followed by the number of spaces being replaced In this case the ten spaces would require only two bytes This is just one packing technique there are many more Path The exact directions to a file on a computer These directions are usually described by means of the hierarchical filing system from the top down The route between any two points such as the communications channel between two computers Phishing The act of sending an e mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private Glossary 121 Bitdefender Antivirus Plus 2013 information that will be used for identity theft The e mail directs the user to visit a Web site where they are asked to update personal information such as passwords and credit card social security and bank account numbers that the legitimate organization already has The Web site however is bogus and set up only to steal the user s information Polymorphic virus A virus that changes its form with each file it infects Since they have no consistent binary pattern such viruses are hard to identify Port An interface on a computer to which you can connect a device Personal computers have various types of ports Internally there are several ports for connecting disk drives display screens and keyboards Externally personal computers have ports for connecting modems printers mice and other peripheral
27. closed and Bitdefender can only detect the presence of viruses inside them but is not able to take any other actions If Bitdefender notifies you that a virus has been detected inside an archive and no action is available it means that removing the virus is not possible due to restrictions on the archive s permission settings Here is how you can clean a virus stored in an archive 1 Identify the archive that includes the virus by performing a System Scan of the system 2 Turn off the Bitdefender real time antivirus protection Open the Bitdefender window Select Antivirus Click the Shield tab in the Antivirus Settings window e Click the switch to turn off On access scanning a b Click the Settings button in the upper toolbar C d 3 Gotothe location of the archive and decompress it using an archiving application like Winzip 4 Identify the infected file and delete it 5 Delete the original archive in order to make sure the infection is totally removed Removing malware from your system 105 Bitdefender Antivirus Plus 2013 6 Recompress the files in a new archive using an archiving application like Winzip 7 Turn on the Bitdefender real time antivirus protection and run a Full system scan in order to make sure there is no other infection on the system Note D It s important to note that a virus stored in an archive is not an immediate threat to your system since the virus has to be decompressed and
28. computer more secure against malware and hackers For more information please refer to Fixing system vulnerabilities p 75 15 1 On access scanning real time protection Bitdefender provides continuous real time protection against a wide range of malware threats by scanning all accessed files e mail messages and the communications through Instant Messaging Software applications ICQ NetMeeting Yahoo Messenger MSN Messenger The default real time protection settings ensure good protection against malware with minor impact on system performance You can easily change the real time protection settings according to your needs by switching to one of the predefined protection levels Or if you are an advanced user you can configure the scan settings in detail by creating a custom protection level 15 1 1 Turning on or off real time protection To turn on or off real time protection against malware follow these steps Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select Antivirus In the Antivirus Settings window select the Shield tab Click the switch to turn on or off on access scanning OU A UNBE If you want to disable real time protection a warning window will appear You must confirm your choice by selecting from the menu how long you want the real time protection to be disabled You can disable real time protection for 5 15 or 30 minutes for an
29. details about it 6 To open the scan log click View log The scan log will open in your default web browser Antivirus protection 68 Bitdefender Antivirus Plus 2013 15 3 Automatic scan of removable media Bitdefender automatically detects when you connect a removable storage device to your computer and scans it in the background This is recommended in order to prevent viruses and other malware from infecting your computer Detected devices fall into one of these categories CDs DVDs USB storage devices such as flash pens and external hard drives mapped remote network drives You can configure automatic scan separately for each category of storage devices Automatic scan of mapped network drives is off by default 15 3 1 How does it work When it detects a removable storage device Bitdefender starts scanning it for malware in the background provided automatic scan is enabled for that type of device A Bitdefender scan icon IB will appear in the system tray You can click this icon to open the scan window and to see the scan progress If Autopilot is on you will not be bothered about the scan The scan will only be logged and information about it will be available in the Events window If Autopilot is off 1 You will be notified through a pop up window that a new device has been detected and it is being scanned 2 In most cases Bitdefender automatically removes detected malware or isolates infected f
30. devices In TCP IP and UDP networks an endpoint to a logical connection The port number identifies what type of port it is For example port 80 is used for HTTP traffic Report file A file that lists actions that have occurred Bitdefender maintains a report file listing the path scanned the folders the number of archives and files scanned how many infected and suspicious files were found Rootkit A rootkit is a set of software tools which offer administrator level access to a system The term was first used for the UNIX operating systems and it referred to recompiled tools which provided intruders administrative rights allowing them to conceal their presence so as not to be seen by the system administrators The main role of rootkits is to hide processes files logins and logs They may also intercept data from terminals network connections or peripherals if they incorporate the appropriate software Rootkits are not malicious in nature For example systems and even some applications hide critical files using rootkits However they are mostly used to hide malware or to conceal the presence of an intruder into the system When combined with malware rootkits pose a great threat to the integrity and the security of a system They can monitor traffic create backdoors into the system alter files and logs and avoid detection Script Another term for macro or batch file a script is a list of commands that can be executed witho
31. executed in order to infect your system If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 111 22 4 How do I clean a virus in an e mail archive Bitdefender can also identify viruses in e mail databases and e mail archives stored on disk Sometimes it is necessary to identify the infected message using the information provided in the scan report and delete it manually Here is how you can clean a virus stored in an e mail archive 1 Scan the e mail database with Bitdefender 2 Turn off the Bitdefender real time antivirus protection a Open the Bitdefender window b Click the Settings button in the upper toolbar c Select Antivirus d Click the Shield tab in the Antivirus Settings window e Click the switch to turn off On access scanning 3 Open the scan report and use the identification information Subject From To of the infected messages to locate them in the e mail client 4 Delete the infected messages Most e mail clients also move the deleted message to a recovery folder from which it can be recovered You should make sure the message is deleted also from this recovery folder 5 Compact the folder storing the infected message In Outlook Express On the File menu click Folder then Compact All Folders In Microsoft Outlook On the File menu click Data File Management Select the personal folders pst files you intend to compa
32. files follow these steps 1 Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select Antivirus In the Antivirus Settings window select the Quarantine tab Ui BU N Quarantined files are managed automatically by Bitdefender according to the default quarantine settings Though not recommended you can adjust the quarantine settings according to your preferences Rescan quarantine after virus definitions update Keep this option turned on to automatically scan quarantined files after each virus definitions update Cleaned files are automatically moved back to their original location Submit suspicious quarantined files for further analysis Keep this option turned on to automatically send quarantined files to Bitdefender Labs The sample files will be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Delete content older than 30 days By default quarantined files older than 30 days are automatically deleted If you want to change this interval type a new value in the corresponding field To disable automatic deletion of old quarantined files type 0 6 To delete a quarantined file select it and click the Delete button If you want to restore a quarantined file to its original location select it and click Restore 15 6 Active Virus Control Bitdefender Active Virus Control i
33. hour permanently or until the system restart Antivirus protection 56 Bitdefender Antivirus Plus 2013 Warning This is a critical security issue We recommend you to disable real time protection for as little time as possible If real time protection is disabled you will not be protected against malware threats 15 1 2 Adjusting the real time protection level The real time protection level defines the scan settings for real time protection You can easily change the real time protection settings according to your needs by switching to one of the predefined protection levels To adjust the real time protection level follow these steps 1 Open the Bitdefender window Click the Settings button on the upper toolbar 2 3 In the Settings Overview window select Antivirus 4 In the Antivirus Settings window select the Shield tab 5 Drag the slider along the scale to set the desired protection level Use the description on the right side of the scale to choose the protection level that better fits your security needs 15 1 3 Configuring the real time protection settings Advanced users might want to take advantage of the scan settings Bitdefender offers You can configure the real time protection settings in detail by creating a custom protection level To configure the real time protection settings follow these steps Open the Bitdefender window Click the Settings button on the upper toolbar In the Settin
34. increasingly being used by cyber criminals for malicious purposes for example to collect private data such as login credentials and social security numbers Macro virus Atype of computer virus that is encoded as a macro embedded in a document Many applications such as Microsoft Word and Excel support powerful macro languages These applications allow you to embed a macro in a document and have the macro execute each time the document is opened Mail client An e mail client is an application that enables you to send and receive e mail Memory Internal storage areas in the computer The term memory identifies data storage that comes in the form of chips and the word storage is used for memory that exists on tapes or disks Every computer comes with a certain amount of physical memory usually referred to as main memory or RAM Non heuristic This method of scanning relies on specific virus signatures The advantage of the non heuristic scan is that it is not fooled by what might seem to be a virus and does not generate false alarms Packed programs A file in a compression format Many operating systems and applications contain commands that enable you to pack a file so that it takes up less memory For example suppose you have a text file containing ten consecutive space characters Normally this would require ten bytes of storage However a program that packs files would replace the space characters by a special space series
35. installation you will be asked to register the product with your license key If you cannot find your license key you can log in to https my bitdefender com to retrieve it Type the e mail address and the password of your account in the corresponding fields 10 3 How do switch from one Bitdefender 2013 product to another You can easily switch from one Bitdefender 2013 product to another The three Bitdefender 2013 products you can install on your system are Bitdefender Antivirus Plus 2013 Installation 38 Bitdefender Antivirus Plus 2013 Bitdefender Internet Security 2013 Bitdefender Total Security 2013 If you want to install another Bitdefender 2013 product on your system than the one you purchased follow these steps 1 Open the Bitdefender window 2 Alink that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window 3 Enter the license key and click Register Now 4 Bitdefender will inform you that the license key is for a different product and will give you the option to install it Click the corresponding link and follow the procedure to perform the installation 10 4 How do remove Bitdefender If you want to repair or remove Bitdefender Antivirus Plus 2013 follow the path from the Windows start menu Start gt All Programs gt Bitdefender 2013 gt Repair or Uninstall Select the action you want to p
36. issue with or if you have any question about your Bitdefender product you can use several online resources to quickly find a solution or an answer Or if you prefer you can contact the Bitdefender Customer Care team Our support representatives will answer your questions in a timely manner and they will provide you with the assistance you need The Solving common issues p 96 section provides you with the necessary information regarding the most frequent issues you may encounter when using this product If you do not find the solution to your problem in the provided resources you can contact us directly Contact us directly from your Bitdefender product p 111 Contact us through our online Support Center p 112 Important To contact the Bitdefender Customer Care you must register your Bitdefender product For more information please refer to Registering Bitdefender p 29 Contact us directly from your Bitdefender product If you have a working Internet connection you can contact Bitdefender for assistance directly from the product interface Follow these steps 1 Open the Bitdefender window 2 Click the Help and Support link located at the bottom right corner of the window 3 You have the following options Bitdefender Help Browse the Bitdefender documentation articles and try the proposed solutions Support Center Access our database and search for the necessary information Contact Support U
37. it with a license key A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window You can see the Bitdefender registration status the current license key and how many days are left until the license expires To register Bitdefender Antivirus Plus 2013 1 Type the license key in the edit field D Note You can find your license key on the CD label on the product registration card in the online purchase e mail If you do not have a Bitdefender license key click the link provided in the window to open a web page from where you can purchase one 2 Click Register Now Even after you purchase a license key until the in product registration with the key is completed Bitdefender Antivirus Plus 2013 will continue to appear as a trial version 7 2 Buying or renewing license keys If the trial period is going to end soon you must purchase a license key and register your product Similarly if your current license key is going to expire soon you must renew your license Registering Bitdefender 29 Bitdefender Antivirus Plus 2013 Bitdefender will alert you when the expiration date of your current license is approaching Follow the instructions in the alert to purchase a new license You can visit a web page from where a license key can be purchased at any time by following these steps 1 Open the Bitdefender window
38. more information please refer to Antivirus Scan Wizard p 65 14 2 How do configure Bitdefender to use a proxy Internet connection If your computer connects to the Internet through a proxy server you must configure Bitdefender with the proxy settings Normally Bitdefender automatically detects and imports the proxy settings from your system Important Home Internet connections do not normally use a proxy server As a rule of thumb check and configure the proxy connection settings of your Bitdefender program when updates are not working If Bitdefender can update then it is properly configured to connect to the Internet Useful Information 49 Bitdefender Antivirus Plus 2013 To manage the proxy settings follow these steps Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select General In the General Settings window select the Advanced tab Turn on proxy usage by clicking the switch Click the Manage proxies link NOW Pr WYN H There are two options to set the proxy settings Import proxy settings from default browser proxy settings of the current user extracted from the default browser If the proxy server requires a username and a password you must specify them in the corresponding fields Note D Bitdefender can import proxy settings from the most popular browsers including the latest versions of Internet Explorer Mozilla
39. off when you finish To do this use the same methods you did when you turned it on Turning on or off automatic Game Mode To turn on or off automatic game mode follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select General 4 In the General Settings window select the General tab 5 Turn on or off automatic game mode by clicking the corresponding switch Manually adding games to the Game list If Bitdefender does not automatically enter Game Mode when you launch a certain game or application you can manually add the application to the Game list Once an application is added to the list Bitdefender will operate in Game Mode as long as the application is in use To view and manage the Game list follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select General 4 In the General Settings window select the General tab 5 Click the Game list link Two buttons are available at the bottom of the list Add game add a new game or application to the Game list A new window will appear Browse to the application s executable file select it and click OK to add it to the list Remove game remove a selected game or application from the list The basics 17 Bitdefender Antivirus Plus 2013 Game Mode keyboard shortcut To set and use a keyb
40. or instant message is blocked You can create rules to protect any piece of information you might consider personal or confidential from your phone number or e mail address to your bank account information Multiuser support is provided so that users logging on to different Windows user accounts can configure and use their own rules If your Windows account is an administrator account the rules you create can be configured to also apply when other users of the computer are logged on to their Windows user accounts 16 3 2 Configuring data protection If you want to use data protection follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar Privacy Control 83 Bitdefender Antivirus Plus 2013 In the Settings Overview window select Privacy Control In the Privacy Control Settings window select the Data Protection tab Make sure data protection is enabled O U A W Create rules to protect your sensitive data For more information please refer to Creating data protection rules p 84 Creating data protection rules To create a rule click the Add rule button and follow the configuration wizard You can navigate through the wizard using the Next and Back buttons To exit the wizard click Cancel 1 Describe Rule You must set the following parameters Rule Name type the name of the rule in this edit field Rule Type choose the rule type address name credit card
41. programs Glossary 124
42. to an earlier date before installing the Bitdefender product To find out how to do this please refer to How do use System Restore in Windows p 52 3 Reboot the system in normal mode and contact our support representatives for help as described in section Asking for help p 111 Solving common issues 101 Bitdefender Antivirus Plus 2013 22 Removing malware from your system Malware can affect your system in many different ways and the Bitdefender approach depends on the type of malware attack Because viruses change their behavior frequently it is difficult to establish a pattern for their behavior and their actions There are situations when Bitdefender cannot automatically remove the malware infection from your system In such cases your intervention is required e Bitdefender Rescue Mode p 102 e What to do when Bitdefender finds viruses on your computer p 104 How do I clean a virus in an archive p 105 How do I clean a virus in an e mail archive p 106 e What to do if I suspect a file as being dangerous p 107 How to clean the infected files from System Volume Information p 107 e What are the password protected files in the scan log p 108 e What are the skipped items in the scan log p 109 e What are the over compressed files in the scan log p 109 e Why did Bitdefender automatically delete an infected file p 109 If you cannot find your pro
43. to view the scan log Click Close to close the window Important In most cases Bitdefender successfully disinfects the infected files it detects or it isolates the infection However there are issues that cannot be solved automatically If required please restart your system in order to complete the cleaning process For more information and instructions on how to remove malware manually please refer to Removing malware from your system p 102 15 2 7 Checking scan logs Each time a scan is performed a scan log is created and Bitdefender records the detected issues in the Antivirus Overview window The scan log contains detailed information about the logged scanning process such as scanning options the scanning target the threats found and the actions taken on these threats You can open the scan log directly from the scan wizard once the scan is completed by clicking Show Log To check a scan log or any detected infection at a later time follow these steps 1 Open the Bitdefender window 2 Click the Events button on the upper toolbar 3 In the Events Overview window select Antivirus 4 In the Antivirus Events window select the Virus Scan tab This is where you can find all malware scan events including threats detected by on access scanning user initiated scans and status changes for automatic scans 5 In the events list you can check what scans have been performed recently Click an event to view
44. updates on a slow Internet connection To find out how to overcome such errors please refer to How to update Bitdefender on a slow Internet connection p 98 f you are connected to the Internet through a dial up connection then it is recommended to regularly update Bitdefender by user request For more information please refer to Performing an update p 35 9 1 Checking if Bitdefender is up to date To check if your Bitdefender protection is up to date follow these steps 1 Open the Bitdefender window 2 On the Update panel look for the time of the last update just under the panel s name For detailed information about the latest updates check the update events 1 In the main window click Events on the upper toolbar 2 In the Events Overview window click Update Keeping Bitdefender up to date 34 Bitdefender Antivirus Plus 2013 You can find out when updates were initiated and information about them whether they were successful or not if they require a restart to complete the installation If required restart the system at your earliest convenience 9 2 Performing an update In order to perform updates an Internet connection is required To start an update do any of the following Open the Bitdefender window and click Update now on the Update panel Right click the Bitdefender icon l in the system tray and select Update now The Update module will connect to the Bitdefender update server and it
45. will check for updates If an update is detected you will be asked to confirm it or the update will be performed automatically depending on the update settings Important A It may be necessary to restart the computer when you have completed the update We recommend doing it as soon as possible 9 3 Turning on or off automatic update To turn on or off automatic update follow these steps 1 Open the Bitdefender window 2 On the Update panel click the Auto Update switch 3 A warning window will appear You must confirm your choice by selecting from the menu how long you want the automatic update to be disabled You can disable the automatic update for 5 15 or 30 minutes for an hour permanently or until the system restart Warning This is a critical security issue We recommend you to disable automatic update for as little time as possible If Bitdefender is not updated regularly it will not be able to protect you against the latest threats 9 4 Adjusting update settings The updates can be performed from the local network over the Internet directly or through a proxy server By default Bitdefender will check for updates every hour over the Internet and install the available updates without alerting you The default update settings are suited for most users and you do not normally need to change them To adjust the update settings follow these steps Keeping Bitdefender up to date 35 Bitdefender Antivirus Plus 20
46. you can contact Bitdefender for support as described in section Asking for help p 111 Registration 42 Bitdefender Antivirus Plus 2013 12 Scanning with Bitdefender 12 1 How do I scan a file or a folder The easiest and recommended way to scan a file or folder is to right click the object you want to scan point to Bitdefender and select Scan with Bitdefender from the menu To complete the scan follow the Antivirus Scan wizard Bitdefender will automatically take the recommended actions on detected files If there remain unresolved threats you will be prompted to choose the actions to be taken on them Typical situations when you would use this scanning method include the following You suspect a specific file or folder to be infected Whenever you download from the Internet files that you think they might be dangerous Scan a network share before copying files to your computer 12 2 How do I scan my system To perform a full scan on the system follow these steps 1 Open the Bitdefender window 2 On the Antivirus panel click Scan Now and select System Scan from the drop down menu 3 Follow the Antivirus Scan wizard to complete the scan Bitdefender will automatically take the recommended actions on detected files If there remain unresolved threats you will be prompted to choose the actions to be taken on them For more information please refer to Antivirus Scan Wizard p 65 12 3 How do
47. you want to be notified about Detected issues include important protection settings that are turned off and other conditions that can represent a security risk They are grouped into two categories The basics 12 Bitdefender Antivirus Plus 2013 Critical issues prevent Bitdefender from protecting you against malware or represent a major security risk Minor non critical issues can affect your protection in the near future The Bitdefender icon in the system tray indicates pending issues by changing its color as follows B Red color Critical issues are affecting the security of your system They require your immediate attention and must be fixed as soon as possible B Yellow color Non critical issues are affecting the security of your system You should check and fix them when you have the time Also if you move the mouse cursor over the icon a pop up will confirm the existence of pending issues When you open the Bitdefender window the Security status area on the upper toolbar will indicate the number and nature of issues affecting your system 5 2 1 Fix All Issues wizard To fix detected issues follow the Fix All Issues wizard 1 To open the wizard do any of the following Right click the Bitdefender icon in the system tray and choose Fix All Issues Depending on the detected issues the icon is either red B indicating critical issues or yellow B indicating non critical issues Open the Bitdefender wi
48. 0B2 BAO0A 4EBD To completely and immediately remove the infected file or files in the data store disable and re enable the System Restore feature When System Restore is turned off all the restore points are removed When System Restore is turned on again new restore points are created as the schedule and events require In order to disable the System Restore follow these steps For Windows XP 1 Follow this path Start gt All Programs Accessories System Tool System Restore 2 Click System Restore Settings located on the left hand side of the window 3 Selectthe Turn off System Restore check box on all drives and click Apply 4 When you are warned that all existing Restore Points will be deleted click Yes to continue Removing malware from your system 107 Bitdefender Antivirus Plus 2013 5 To turn on the System Restore clear the Turn off System Restore check box on all drives and click Apply e For Windows Vista 1 Follow this path Start gt Control Panel gt System and Maintenance gt System 2 In the left pane click System Protection If you are prompted for an administrator password or confirmation type the password or provide confirmation 3 To turn off the System Restore clear the check boxes corresponding to each drive and click OK 4 To turn on the System Restore select the check boxes corresponding to each drive and click OK For Windows 7 1 Click Start right click C
49. 13 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select Update 4 In the Update Settings window adjust the settings according to your preferences Update location Bitdefender is configured to update from the Bitdefender update servers on the Internet The update location is a generic Internet address that is automatically redirected to the closest Bitdefender update server in your region Do not change the update location unless advised by a Bitdefender representative or by your network administrator if you are connected to an office network You can switch back to the generic Internet update location by clicking Default Update processing rules You can choose between three ways to download and install updates Silent update Bitdefender automatically downloads and implements the update Prompt before downloading every time an update is available you will be prompted before downloading it Prompt before installing every time an update was downloaded you will be prompted before installing it Some updates require a restart to complete the installation By default if an update requires a restart Bitdefender will keep working with the old files until the user voluntarily restarts the computer This is to prevent the Bitdefender update process from interfering with the user s work If you wantto be prompted when an update requires a restart
50. Bitdefender is not the only security solution installed on your system In this case follow these steps 1 Remove the other security solution For more information please refer to How do I remove other security solutions p 51 2 Remove Bitdefender completely from the system a Go to http www bitdefender com uninstall and download the uninstall tool on your computer b Run the uninstall tool using administrator privileges c Restart your computer 3 Reinstall Bitdefender on the system If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 111 21 3 can no longer use an application This issue occurs when you are trying to use a program which was working normally before installing Bitdefender You may encounter one of these situations You could receive a message from Bitdefender that the program is trying to make a modification to the system You could receive an error message from the program you re trying to use Solving common issues 97 Bitdefender Antivirus Plus 2013 This type of situation occurs when the Active Virus Control module mistakenly detects some applications as malicious Active Virus Control is a Bitdefender module which constantly monitors the applications running on your system and reports those with potentially malicious behavior Since this feature is based on a heuristic system there may be cases when legitim
51. E to access the Virtual Keyboard 3 Use the Virtual Keyboard when typing sensitive information such as your passwords 13 2 How do protect my Facebook account Safego is a Facebook application developed by Bitdefender to keep your social networking account safe Its role is to scan the links you receive from your Facebook friends and monitor your account privacy settings To access Safego from your Bitdefender product follow these steps 1 Open the Bitdefender window 2 On the Safego panel click Manage and select Activate for Facebook from the drop down menu You will be directed to your account If you already activated Safego for Facebook you will be able to access statistics regarding its activity by clicking the View Reports for Facebook button 3 Use your Facebook login information to connect to the Safego application 4 Allow Safego access to your Facebook account 13 3 How do I remove a file permanently with Bitdefender If you want to remove a file permanently from your system you need to delete the data physically from your hard disk The Bitdefender File Shredder will help you to quickly shred files or folders from your computer using the Windows contextual menu by following these steps Privacy Control 47 Bitdefender Antivirus Plus 2013 1 Right click the file or folder you want to permanently delete point to Bitdefender and select File Shredder 2 A confirmation window will appear Click Ye
52. abilities If the option is unavailable there are en no issues to be fixed For detailed information please Update Now refer to Fixing issues p 12 BS 00 Turn Game Mode On Off activates deactivates Game Mode Tray Icon Bitdefender interface 21 Bitdefender Antivirus Plus 2013 Hide Show Security Widget enables disables Security Widget Update Now starts an immediate update You can follow the update status in the Update panel of the main Bitdefender window The Bitdefender system tray icon informs you when issues affect your computer or how the product operates by displaying a special symbol as follows B critica issues are affecting the security of your system They require your immediate attention and must be fixed as soon as possible B Non critical issues are affecting the security of your system You should check and fix them when you have the time lB The product operates in Game Mode 12 Bitdefender Autopilot is engaged If Bitdefender is not working the system tray icon appears on a gray background B This usually happens when the license key expires It can also occur when the Bitdefender services are not responding or when other errors affect the normal operation of Bitdefender 6 2 Main window The main Bitdefender window allows you to perform common tasks quickly fix security issues view information about events in product operation and configure produ
53. afe mode is a diagnostic operating mode used mainly to troubleshoot problems affecting normal operation of Windows Such problems range from conflicting drivers to viruses preventing Windows from starting normally In Safe Mode only a few applications work and Windows loads just the basic drivers and a minimum of operating system components This is why most viruses are inactive when using Windows in Safe Mode and they can be easily removed Useful Information 52 Bitdefender Antivirus Plus 2013 To start Windows in Safe Mode 1 Restart the computer 2 Press the F8 key several times before Windows starts in order to access the boot menu 3 Select Safe Mode in the boot menu or Safe Mode with Networking if you want to have Internet access 4 Press Enter and wait while Windows loads in Safe Mode 5 This process ends with a confirmation message Click OK to acknowledge 6 To start Windows normally simply reboot the system Useful Information 53 Bitdefender Antivirus Plus 2013 Managing your security 54 Bitdefender Antivirus Plus 2013 15 Antivirus protection Bitdefender protects your computer from all kinds of malware viruses Trojans spyware rootkits and so on The protection Bitdefender offers is divided into two categories On access scanning prevents new malware threats from entering your system Bitdefender will for example scan a word document for known threats when you open it and an e mail messa
54. allows you to engage the Autopilot and enjoy completely silent security For detailed information please refer to Autopilot p 15 6 2 2 Panels area The panels area is where you can directly manage the Bitdefender modules To browse through the panels use the slider below the panels area or the arrows located to the right and to the left Each module panel contains the following elements The name of the module and a status message An icon amp is available on the upper right corner of most panels Clicking it takes you directly to that modules advanced settings window The icon of the module If there are any events related to a module s activity that you have not read yet an event counter will be displayed next to the module icon For example if there is one unread event related to the activity of the Update module the icon o appears on the Update panel Click the counter to go directly to that module s Events window A button that lets you perform important tasks related to the module A switch is available on certain panels allowing you to turn on or off an important feature of the module You can organize the panels as you wish by following these steps 1 Click l on the left side of the slider below the panels to open the Modules Overview window 2 Drag individual module panels and drop them in other slots to rearrange the area according to your needs 3 Click B return to the main window T
55. amiliar with some of the terms check them in the glossary You can also find useful information by searching the Internet Scan files You can set Bitdefender to scan all types of files or applications program files only Scanning all files provides best protection while scanning applications only can be used to perform a quicker scan Applications or program files are far more vulnerable to malware attacks than other types of files This category includes the following file extensions 386 a6p ac accda accdb accdc accde accdp accdr accdt accdu acl acr action ade adp air app as asd asp awk bas bat bin cgi chm cla class cmd cnv com cpl csc csh dat dek dld dll doc docm docx dot dotm dotx drv ds ebm esh exe ezs fky frs fxp gadget grv hlp hms hta htm html iaf icd ini inx ipf isu jar js jse jsx kix laccdb lnk maf mam maq mar mat mcr mda mdb mde mdt mdw mem mhtml mpp mpt mpx ms msg msi msp mst msu oab obi obs ocx oft ole one onepkg ost ovl pa paf pex pfd php pif pip pot potm potx ppa ppam pps ppsm ppsx ppt pptm pptx prc prf prg pst pub puz pvd pwc py pyc pyo qpx rbx rgs rox rpj rtf scar scr script sct shb shs sldm sldx smm snp spr svd sys thmx tlb tms u3p udf url vb vbe vbs vbscript vxd wbk wcm wdm wiz wll wpk ws wsf xar xl xla xlam xlb xlc xll xlm xls xlsb xlsm xlsx
56. an extra layer of security is offered by the Hotspot protection feature This service encrypts Internet communication over unsecured connections helping you maintain your privacy no matter what network you are connected to The following prerequisites must be met for Hotspot protection to work You are logged in to a MyBitdefender account from Bitdefender Antivirus Plus 2013 Your computer is connected to an unsecured network Once the prerequisites are met Bitdefender will automatically prompt you to use the secured connection whenever you open Bitdefender Safepay All you need to do is enter your MyBitdefender credentials when prompted The secure connection will be initialized and a message will be displayed in the Bitdefender Safepay window when the connection is established The symbol appears in front of the URL in the address bar to help you easily identify secure connections Safepay secure online transactions 89 Bitdefender Antivirus Plus 2013 18 Safego protection for social networks You trust your online friends but do you trust their computers Use Safego protection for social networks to protect your account and your friends from online threats Safego is a Bitdefender application developed to keep your Facebook and Twitter accounts safe Its role is to scan the links you receive from your friends and monitor your account privacy settings Note D A MyBitdefender account is required in order to use this fe
57. articles to supplement product helpfiles The Bitdefender Support Center is available any time at http www bitdefender com support consumer html 24 2 Bitdefender Support Forum The Bitdefender Support Forum provides Bitdefender users with an easy way to get help and to help others If your Bitdefender product does not operate well if it cannot remove specific viruses from your computer or if you have questions about the way it works post your problem or question on the forum Bitdefender support technicians monitor the forum for new posts in order to assist you You may also get an answer or a solution from a more experienced Bitdefender user Before posting your problem or question please search the forum for a similar or related topic Online resources 113 Bitdefender Antivirus Plus 2013 The Bitdefender Support Forum is available at http forum bitdefender com in 5 different languages English German French Spanish and Romanian Click the Home amp Home Office Protection link to access the section dedicated to consumer products 24 3 HOTforSecurity Portal The HOTforSecurity portal is a rich source of computer security information Here you can learn about the various threats your computer is exposed to when connected to the Internet malware phishing spam cyber criminals A useful dictionary helps you understand the computer security terms that you are not familiar with New articles are posted regularly t
58. ate applications are reported by Active Virus Control When this situation occurs you can exclude the respective application from being monitored by Active Virus Control To add the program to the exclusions list follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select Antivirus 4 In the Antivirus Settings window select the Exclusions tab 5 Click the Excluded Processes link In the window that appears you can manage the Active Virus Control process exclusions 6 Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Click Browse find and select the application you want to be excluded and then click OK C Keep the Allow option selected to prevent Active Virus Control from blocking the application d Click Add If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 111 21 4 How to update Bitdefender on a slow Internet connection If you have a slow Internet connection such as dial up errors may occur during the update process To keep your system up to date with the latest Bitdefender malware signatures follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select Update 4 In the Update Settings window se
59. ature For more information please refer to MyBitdefender account p 31 Safego protection for Facebook These are the main features available for your Facebook account automatically scans the posts in your News Feed for malicious links protects your account against online threats When it detects a post or a comment which is a spam a phishing or a malware you will receive a warning message warns your friends on suspicious links posted on their News Feed helps you build a safe network of friends using the Friend O Meter feature get a system safety status check provided by Bitdefender QuickScan To access Safego for Facebook from your Bitdefender product follow these steps Open the Bitdefender window mn 2 On the Safego panel click Manage and select Activate for Facebook from the drop down menu You will be directed to your account If you already activated Safego for Facebook you will be able to access statistics regarding its activity by clicking the View Reports for Facebook button 3 Use your Facebook login information to connect to the Safego application 4 Allow Safego access to your Facebook account Safego protection for Twitter These are the main features available for your Twitter account permanently scans your account in the background when a threat is detected you are notified through a direct message so that you can take the necessary actions to neutralize it Safego protection f
60. behavior Dashboard Launch the MyBitdefender dashboard in your browser 8 1 Linking your computer to MyBitdefender To link your computer to a MyBitdefender account you must log in to an account from Bitdefender Antivirus Plus 2013 Until you link your computer to MyBitdefender you will be prompted to log in to MyBitdefender every time you want to use a feature that requires an account To open the MyBitdefender window from which you can create or log in to an account follow these steps 1 Open the Bitdefender window 2 Click MyBitdefender at the top of the window and then select Account settings from the drop down menu If you have already logged in to an account the account you are logged in to is displayed Click Go to MyBitdefender to go to your dashboard To change the account linked to the computer select to log in to another account MyBitdefender account 31 Bitdefender Antivirus Plus 2013 If you have not logged in to an account proceed according to your situation want to create a MyBitdefender account To successfully create a MyBitdefender account follow these steps 1 Select Create a new account A new window will appear 2 Type the required information in the corresponding fields The data you provide here will remain confidential Email enter your e mail address User name enter a user name for your account Password enter a password for your account The password must be at least
61. ber of unread critical events related to a module s activity For example if there is one unread critical event related to the activity of the Update module the icon EB appears on the Update panel A counter showing the total number of unread messages from all modules appears on the Events button in the main window A list of events is available for each category To find out information about a particular event in the list click it Event details are displayed in the lower part of the window Each event comes with the following information a short description the action Bitdefender took on it when it happened and the date and time when it occurred Options may be provided to take further action if needed You can filter events by their importance There are three types of events each type indicated by a specific icon Q Information events indicate successful operations Q warning events indicate non critical issues You should check and fix them when you have the time Critical events indicate critical issues You should check them immediately To help you easily manage logged events each section of the Events window provides options to delete or mark as read all events in that section 5 4 Autopilot For all the users who want nothing more from their security solution than to be protected without being bothered Bitdefender Antivirus Plus 2013 has been designed with a built in Autopilot mode While on Autopilot Bitdefend
62. bility Startup items Any files placed in this folder will open when the computer starts For example a startup screen a sound file to be played when the computer first starts a reminder calendar or application programs can be startup items Normally an alias of a file is placed in this folder rather than the file itself System tray Introduced with Windows 95 the system tray is located in the Windows taskbar usually at the bottom next to the clock and contains miniature icons for easy access to system functions such as fax printer modem volume and more Double click or right click an icon to view and access the details and controls TCP IP Glossary Transmission Control Protocol Internet Protocol A set of networking protocols widely used on the Internet that provides communications across interconnected networks of computers with diverse hardware architectures and various operating systems TCP IP includes standards for how computers communicate and conventions for connecting networks and routing traffic 123 Bitdefender Antivirus Plus 2013 Trojan A destructive program that masquerades as a benign application Unlike viruses Trojan horses do not replicate themselves but they can be just as destructive One of the most insidious types of Trojan horse is a program that claims to rid your computer of viruses but instead introduces viruses onto your computer The term comes from a story in Homer s Iliad in which th
63. blem here or if the presented solutions do not solve it you can contact the Bitdefender technical support representatives as presented in chapter Asking for help p 111 22 1 Bitdefender Rescue Mode Rescue Mode is a Bitdefender feature that allows you to scan and disinfect all existing hard drive partitions outside of your operating system Once Bitdefender Antivirus Plus 2013 is installed Rescue Mode can be used even if you are no longer able to boot into Windows Starting your system in Rescue Mode You can enter Rescue Mode in one of two ways From the Bitdefender window To enter Rescue Mode directly from Bitdefender follow these steps 1 Open the Bitdefender window 2 On the Antivirus panel click Scan Now and select Rescue Mode from the drop down menu A confirmation window will appear Click Yes to reboot your computer Removing malware from your system 102 Bitdefender Antivirus Plus 2013 3 After the computer restarts a menu will appear prompting you to select an operating system Choose Bitdefender Rescue Image and press the Enter key to boot into a Bitdefender environment from where you can clean up your Windows partition 4 If prompted press Enter and select the screen resolution closest to the one you normally use Then press Enter again Bitdefender Rescue Mode will load in a few moments Boot your computer directly into Rescue Mode If Windows no longer starts you can boot your computer directl
64. ck Modify Save the changes and close the window 15 7 Fixing system vulnerabilities An important step in protecting your computer against malicious persons and applications is to keep up to date the operating system and the applications you regularly use You should also consider disabling Windows settings that make the Antivirus protection 75 Bitdefender Antivirus Plus 2013 system more vulnerable to malware Moreover to prevent unauthorized physical access to your computer strong passwords passwords that cannot be easily guessed must be configured for each Windows user account Bitdefender provides two easy ways to fix the vulnerabilities of your system You can scan your system for vulnerabilities and fix them step by step using the Vulnerability Scan wizard Using automatic vulnerability monitoring you can check and fix detected vulnerabilities in the Events window You should check and fix system vulnerabilities every one or two weeks 15 7 1 Scanning your system for vulnerabilities To fix system vulnerabilities using the Vulnerability Scan wizard follow these steps 1 Open the Bitdefender window 2 On the Antivirus panel click Scan Now and select Vulnerability Scan from the drop down menu 3 Follow the six step guided procedure to remove vulnerabilities from your system You can navigate through the wizard using the Next button To exit the wizard click Cancel a Protect your PC Select vulnerabi
65. click runsetup exe from the folder where you have saved the installation package If the welcome screen does not appear use Windows Explorer to browse to the disc s root directory and double click the file autorun exe To install Bitdefender using the web installer downloaded on your computer locate the file and double click it Validating the installation Bitdefender will first check your system to validate the installation If your system does not meet the minimum requirements for installing Bitdefender you will be informed of the areas that need improvement before you can proceed If an incompatible antivirus program or an older version of Bitdefender is detected you will be prompted to remove it from your system Please follow the directions to remove the software from your system thus avoiding problems occurring later on You may need to reboot your computer to complete the removal of detected antivirus programs The Bitdefender Antivirus Plus 2013 installation package is constantly updated If you are installing from a CD DVD Bitdefender can download the newest versions of the files during the installation Click Yes when prompted in order to allow Installing your Bitdefender product 5 Bitdefender Antivirus Plus 2013 Bitdefender to download the files ensuring you are installing the very latest version of the software Note Downloading the installation files can take a long time especially over slower Internet c
66. contain the infection For more information please refer to Managing quarantined files p 72 If your computer has been infected with malware please referto Removing malware from your system p 102 To help you clean your computer of malware that cannot be removed from within the Windows operating system Bitdefender provides you with Rescue Mode This is a trusted environment especially designed for malware removal which enables you to boot your computer independent of Windows When the computer runs in Rescue Mode Windows malware is inactive making it easy to remove Antivirus protection 55 Bitdefender Antivirus Plus 2013 To protect you against unknown malicious applications Bitdefender uses Active Virus Control an advanced heuristic technology which continuously monitors the applications running on your system Active Virus Control automatically blocks applications that exhibit malware like behavior to stop them from damaging your computer Occasionally legitimate applications may be blocked In such situations you can configure Active Virus Control not to block those applications again by creating exclusion rules To learn more please refer to Active Virus Control p 73 Many forms of malware are designed to infect systems by exploiting their vulnerabilities such as missing operating system updates or outdated applications Bitdefender helps you easily identify and fix system vulnerabilities in order to make your
67. ct and click Settings Click Compact 6 Turn on the Bitdefender real time antivirus protection Removing malware from your system 106 Bitdefender Antivirus Plus 2013 If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 111 22 5 What to do if suspect a file as being dangerous You may suspect a file from your system as being dangerous even though your Bitdefender product did not detect it To make sure your system is protected follow these steps 1 Run a System Scan with Bitdefender To find out how to do this please refer to How do scan my system p 43 2 If the scan result appears to be clean but you still have doubts and want to make sure about the file contact our support representatives so that we may help you To find out how to do this please refer to Asking for help p 111 22 6 How to clean the infected files from System Volume Information The System Volume Information folder is a zone on your hard drive created by the Operating System and used by Windows for storing critical information related to the system configuration The Bitdefender engines can detect any infected files stored by the System Volume Information but being a protected area it may not be able to remove them The infected files detected in the System Restore folders will appear in the scan log as follows System Volume Information restore B3612
68. ct settings Everything is just a few clicks away The window is organized in two main areas Upper toolbar This is where you can check your computer s security status and access important tasks Panels area This is where you can manage the main Bitdefender modules The MyBitdefender drop down menu at the top of the window lets you manage your account and access the online features of your product from the account dashboard You can find several useful links on the lower part of the window These links are also available in the Events and Settings windows Number of days The time remaining before your current license expires is left displayed Click the link to open a window where you can see more information about your license key or register your product with a new license key Bitdefender interface 22 Bitdefender Antivirus Plus 2013 Feedback Opens a web page in your browser where you can take a short survey about your experience in using the product We rely on your feedback in our constant quest to improve Bitdefender products Help and Support Click this link if you need help with Bitdefender A new window will appear where you can open the product help go to the Support Center or contact support 0 Adds question marks in different areas of the Bitdefender window to help you easily find information about the different interface elements Move your mouse cursor over a mark to see quick information about the ele
69. d according to your situation I want to create a MyBitdefender account To successfully create a MyBitdefender account follow these steps 1 Select Create new account A new window will appear 2 Type the required information in the corresponding fields The data you provide here will remain confidential E mail enter your e mail address User name enter a user name for your account Password enter a password for your account The password must be at least 6 characters long Confirm password retype the password Note Once the account is created you can use the provided e mail address and password to log in to your account at https my bitdefender com 3 Click Create 4 Before being able to use your account you must complete the registration Check your e mail and follow the instructions in the confirmation e mail sent by Bitdefender I want to log in using my Facebook or Google account To log in with your Facebook or Google account follow these steps 1 Select the service you want to use You will be redirected to the login page of that service 2 Follow the instructions provided by the selected service to link your account to Bitdefender Installing your Bitdefender product 9 Bitdefender Antivirus Plus 2013 Note Bitdefender does not get access to any confidential information such as the password of the account you use to log in or the personal information of your friends and contacts
70. der will inform you of the encryption status of your chat session through messages displayed in the chat window To turn instant messaging encryption on or off follow these steps 1 Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select Privacy Control In the Privacy Control Settings window select the Chat Encryption tab vv BU N Click the switch to turn on or off instant messaging encryption By default encryption is enabled 16 3 Data protection Data protection prevents sensitive data leaks when you are online Consider a simple example you have created a data protection rule that protects your credit card number If a spyware software somehow manages to install on your computer it cannot send your credit card number via e mail instant messages or web pages Moreover your children cannot use it to buy online or reveal it to people they met on the Internet 16 3 1 About data protection Whether it is your e mail or your credit card number when they fall into the wrong hands such information may cause you damage you may find yourself drowning in spam messages or you might be surprised to access an emptied account Based on the rules you create Data Protection scans the web e mail and instant messaging traffic leaving your computer for specific character strings for example your credit card number If there is a match the respective web page e mail
71. dow will appear Click Yes to start the File Shredder wizard 4 Wait for Bitdefender to finish shredding the files 5 The results are displayed Click Close to exit the wizard Alternatively you can shred files from the Bitdefender interface 1 Open the Bitdefender window Privacy Control 85 Bitdefender Antivirus Plus 2013 2 Onthe Privacy panel click Secure and select File Shredder from the drop down menu 3 Follow the File Shredder wizard a Select file folder Add the files or folders you want to be permanently removed b Shredding Files Wait for Bitdefender to finish shredding the files c Results The results are displayed Click Close to exit the wizard 16 5 ID theft protection To protect you against identity theft Bitdefender comes with the ID theft protection service Note D This service is available only for users in the United States This service monitors and identifies changes in both public and private records such as national security watch lists Social Security records national phone records criminal records DMV and driving records medical collections and much more To activate this service use the button on the ID Theft Protection panel in the main Bitdefender window ID theft protection can be configured exclusively through your MyBitdefender account Click the provided link to log in to https my bitdefender com where you can learn more about this service and set up identity protection
72. e extreme in some cases it is accurate Disk drive It s a machine that reads data from and writes data onto a disk A hard disk drive reads and writes hard disks A floppy drive accesses floppy disks Disk drives can be either internal housed within a computer or external housed in a separate box that connects to the computer Download To copy data usually an entire file from a main source to a peripheral device The term is often used to describe the process of copying a file from an online service to one s own computer Downloading can also refer to copying a file from a network file server to a computer on the network E mail Electronic mail A service that sends messages on computers via local or global networks Glossary 119 Bitdefender Antivirus Plus 2013 Events An action or occurrence detected by a program Events can be user actions such as clicking a mouse button or pressing a key or system occurrences such as running out of memory False positive Occurs when a scanner identifies a file as infected when in fact it is not Filename extension The portion of a filename following the final point which indicates the kind of data stored in the file Many operating systems use filename extensions e g Unix VMS and MS DOS They are usually from one to three letters some sad old OSes support no more than three Examples include c for C source code ps for PostScript txt for arbitrary text Heu
73. e Greeks give a giant wooden horse to their foes the Trojans ostensibly as a peace offering But after the Trojans drag the horse inside their city walls Greek soldiers sneak out of the horse s hollow belly and open the city gates allowing their compatriots to pour in and capture Troy Update A new version of a software or hardware product designed to replace an older version of the same product In addition the installation routines for updates often check to make sure that an older version is already installed on your computer if not you cannot install the update Bitdefender has it s own update module that allows you to manually check for updates or let it automatically update the product Virus A program or piece of code that is loaded onto your computer without your knowledge and runs against your will Most viruses can also replicate themselves All computer viruses are manmade A simple virus that can copy itself over and over again is relatively easy to produce Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems Virus signature The binary pattern of a virus used by the antivirus program to detect and eliminate the virus Worm A program that propagates itself over a network reproducing itself as it goes It cannot attach itself to other
74. e been created in recent years With USB Immunizer you can prevent any NTFS FAT32 or FAT formatted flash drive from automatically executing malware ever again Once an USB device is immunized malware can no longer configure it to run a certain application when the device is connected to a computer running Windows To immunize an USB device follow these steps 1 Connect the flash drive to your computer 2 Browse your computer to locate the removable storage device and right click its icon 3 In the contextual menu point to Bitdefender and select Immunize this drive Note If the drive has already been immunized the message The USB device is protected against autorun based malware will appear instead of the Immunize option To prevent your computer from launching malware from unimmunized USB devices disable the media autorun feature For more information please refer to Using automatic vulnerability monitoring p 77 USB Immunizer 92 Bitdefender Antivirus Plus 2013 20 Managing your computers remotely Your MyBitdefender account allows you to manage the Bitdefender products installed on your computers remotely Use MyBitdefender to create and apply tasks to your computers from a remote location Any computer will be managed from MyBitdefender account if it meets the following conditions you have installed a Bitdefender 2013 product on the computer you have linked the Bitdefender product to the MyBitdefend
75. e remain Antivirus protection 62 Bitdefender Antivirus Plus 2013 unresolved threats you will be prompted to choose the actions to be taken on them 15 2 5 Configuring a custom scan To configure a scan for malware in detail and then run it follow these steps 1 Open the Bitdefender window 2 On the Antivirus panel click Scan Now and select Custom Scan from the drop down menu 3 If you want to you can quickly rerun a previous custom scan by clicking the corresponding entry in the Recent Scans or Favorite Scans list 4 Click Add Target select the check boxes corresponding to the locations you want to be scanned for malware and then click OK 5 Click Scan Options if you want to configure the scan options A new window will appear Follow these steps a You can easily configure the scanning options by adjusting the scan level Drag the slider along the scale to set the desired scan level Use the description on the right side of the scale to identify the scan level that better fits your needs Advanced users might want to take advantage of the scan settings Bitdefender offers To configure the scan options in detail click Custom You can find information about them at the end of this section b You can also configure these general options Run the task with low priority Decreases the priority ofthe scan process You will allow other programs to run faster and increase the time needed for the scan process to finis
76. e the scan is completed by clicking Show Log To check a scan log or any detected infection at a later time follow these steps Scanning with Bitdefender 45 Bitdefender Antivirus Plus 2013 Open the Bitdefender window Click the Events button on the upper toolbar In the Events Overview window select Antivirus BR WN HH In the Antivirus Events window select the Virus Scan tab This is where you can find all malware scan events including threats detected by on access scanning user initiated scans and status changes for automatic scans 5 In the events list you can check what scans have been performed recently Click an event to view details about it 6 To open a scan log click View log The scan log will open in a new window Scanning with Bitdefender 46 Bitdefender Antivirus Plus 2013 13 Privacy Control 13 1 How do make sure my online transaction is secure To make sure your online operations remain private you can use the browser provided by Bitdefender to protect your transactions and home banking applications Bitdefender Safepay is a secured browser designed to protect your credit card information account number or any other sensitive data you may enter while accessing different online locations To keep your online activity secure and private follow these steps 1 Double click the Bitdefender Safepay icon on your desktop Bitdefender Safepay browser will appear 2 Click the button
77. eal time antivirus protection a Open the Bitdefender window b Click the Settings button on the upper toolbar c In the Settings Overview window select Antivirus d In the Antivirus Settings window select the Shield tab e Click the switch to turn off on access scanning 2 Display hidden objects in Windows To find out how to do this please refer to How do I display hidden objects in Windows p 51 3 Restore the file from the Quarantine area a Open the Bitdefender window b Click the Settings button on the upper toolbar c In the Settings Overview window select Antivirus d In the Antivirus Settings window select the Quarantine tab e Select the file and click Restore 4 Add the file to the Exclusions list To find out how to do this please refer to How do I exclude a folder from being scanned p 44 5 Turn on the Bitdefender real time antivirus protection 6 Contact our support representatives so that we may remove the detection signature To find out how to do this please refer to Asking for help p 111 12 6 How do I check what viruses Bitdefender detected Each time a scan is performed a scan log is created and Bitdefender records the detected issues The scan log contains detailed information about the logged scanning process such as scanning options the scanning target the threats found and the actions taken on these threats You can open the scan log directly from the scan wizard onc
78. easy way to monitor and control Bitdefender Antivirus Plus 2013 Adding this small and unintrusive widget to your desktop lets you see critical information and perform key tasks at all times monitor scanning activity in real time monitor the security status of your system and fix any existing issues view notifications and get access to the latest events reported by Bitdefender one click access to your MyBitdefender account scan files or folders by dragging and dropping one or multiple items over the widget Security Widget The overall security status of your computer is displayed at the center of the widget The status is indicated by the color and shape of the icon that is displayed in this area e Critical issues are affecting the security of your system They require your immediate attention and must be fixed as soon as possible Click the status icon to begin fixing the reported issues Non critical issues are affecting the security of your system You should check and fix them when you have the time Click the status icon to begin fixing the reported issues system is protected O When an on demand scan task is in progress this animated icon is displayed When issues are reported click the status icon to launch the Fix Issues wizard The button on the left side of the widget gives you direct access to the Firewall settings window and also doubles up as a real time graphical representation of fi
79. eft side of the toolbar The message Page not safe appears on a red background you should leave the web page immediately To find out more about this threat click the symbol on the page rating The message Caution is advised appears on an orange background this web page may contain dangerous content Exercise caution if you decide to visit it The message This page is safe appears on a green background this is a safe page to visit Sandbox Click BI to launch the browser in a Bitdefender provided environment isolating it from the operating system This prevents browser based threats from exploiting browser vulnerabilities to gain control of your system Use Sandbox when visiting web pages you suspect may contain malware Browser windows opened in Sandbox will be easily recognizable through their modified outline and Sandbox icon added at the center of the title bar Note D Sandbox is not available on computers running Windows XP Privacy Control 81 Bitdefender Antivirus Plus 2013 Settings Click Ei to select individual features to turn on or off Antiphishing Filter Antimalware Web Filter Search Advisor Power Switch To enable disable the toolbar features completely click o on the right side of the toolbar 16 1 2 Bitdefender alerts in the browser Whenever you try to visit a website classified as unsafe the website is blocked and a warning page is displayed in your browser The
80. emory Glossary 118 Bitdefender Antivirus Plus 2013 Browser Short for Web browser a software application used to locate and display Web pages The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer Both of these are graphical browsers which means that they can display graphics as well as text In addition most modern browsers can present multimedia information including sound and video though they require plug ins for some formats Command line In a command line interface the user types commands in the space provided directly on the screen using command language Cookie Within the Internet industry cookies are described as small files containing information about individual computers that can be analyzed and used by advertisers to track your online interests and tastes In this realm cookie technology is still being developed and the intention is to target ads directly to what you ve said your interests are It s a double edge sword for many people because on one hand it s efficient and pertinent as you only see ads about what you re interested in On the other hand it involves actually tracking and following where you go and what you click Understandably so there is a debate over privacy and many people feel offended by the notion that they are viewed as a SKU number you know the bar code on the back of packages that gets scanned at the grocery check out line While this viewpoint may b
81. er account the computer is connected to the Internet 20 1 Accessing MyBitdefender Bitdefender enables you to control the security of your computers by adding tasks to your Bitdefender products With Bitdefender you can access your MyBitdefender account on any computer or mobile device connected to the Internet Access MyBitdefender On any device with Internet access 1 Open a web browser 2 Go to https my bitdefender com 3 Log in to your account using your user name and password From your Bitdefender 2013 interface 1 Open the Bitdefender window 2 Click the MyBitdefender button at the top of the window and select Dashboard from the drop down menu 20 2 Running tasks on the computers To run a task on one of your computers access your MyBitdefender account If you click a computer icon at the bottom of the window you can see all the administrative tasks you can run on the remote computer Product registration Allows you to register Bitdefender on the remote computer by entering a license key Perform a complete scan of your PC Allows you to run a complete scan on the remote computer Managing your computers remotely 93 Bitdefender Antivirus Plus 2013 Scan critical areas to detect active malware Allows you to run a quick scan on the remote computer Fix critical issues Allows you to fix the issues that are affecting the security of the remote computer Product update Initiates the update
82. er applies an optimal security configuration and takes all security related decisions for you This means you will see no pop ups no alerts and you will not have to configure any settings whatsoever In Autopilot mode Bitdefender automatically fixes critical issues enables and quietly manages Antivirus protection provided by on access scanning and continuous scanning Privacy protection provided by antiphishing and antimalware filtering for your web browsing Automatic updates To turn the Autopilot on or off follow these steps 1 Open the Bitdefender window The basics 15 Bitdefender Antivirus Plus 2013 2 Click the User Mode Autopilot switch on the upper toolbar When the switch is on the User Mode position the Autopilot is off As long as the Autopilot is on the Bitdefender icon in the system tray changes to B Important While the Autopilot is on modifying any of the settings it manages will result in it being turned off To see a history of actions performed by Bitdefender while Autopilot was engaged open the Events window 5 5 Game Mode and Laptop Mode Some computer activities such as games or presentations require increased system responsiveness and performance and no interruptions When your laptop is running on battery power it is best that unnecessary operations which consume additional power be postponed until the laptop is connected back to A C power To adapt to these particular si
83. erform Repair to re install all program components Remove to remove all installed components You must confirm your choice by selecting Uninstall in the following screen Note D We recommend that you choose Remove for a clean re installation Wait for Bitdefender to complete the action you have selected This will take several minutes You will need to restart the computer to complete the process Installation 39 Bitdefender Antivirus Plus 2013 11 Registration 11 1 What Bitdefender product am using To find out which Bitdefender program you have installed follow these steps 1 Open the Bitdefender window 2 At the top of the window you should see one of the following Bitdefender Antivirus Plus 2013 Bitdefender Internet Security 2013 Bitdefender Total Security 2013 11 2 How do register a trial version If you have installed a trial version you may only use it for a limited period of time To continue using Bitdefender after the trial period expires you must register your product with a license key To register Bitdefender follow these steps 1 Open the Bitdefender window 2 Alink that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window 3 Enter the license key and click Register Now If you do not have a license key click the link provided in the window to visit a web page from where you
84. erform recurring scans of the entire system Benefits of using Autoscan It has close to zero impact on the system By pre scanning the entire hard disk future on demand tasks will be completed extremely fast On access scanning will also take significantly less time To turn on or off Autoscan follow these steps 1 Open the Bitdefender window 2 On the Antivirus panel click the switch to turn on or off Autoscan 15 2 2 Scanning a file or folder for malware You should scan files and folders whenever you suspect they might be infected Right click the file or folder you want to be scanned point to Bitdefender and select Scan with Bitdefender The Antivirus Scan wizard will appear and guide you through the scanning process At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any Antivirus protection 61 Bitdefender Antivirus Plus 2013 15 2 3 Running a Quick Scan Quick Scan uses in the cloud scanning to detect malware running in your system Running a Quick Scan usually takes less than a minute and uses a fraction of the system resources needed by a regular virus scan To run a Quick Scan follow these steps 1 Open the Bitdefender window 2 On the Antivirus panel click Scan Now and select Quick Scan from the drop down menu 3 Follow the Antivirus Scan wizard to complete the scan Bitdefender will automatically take the recommended actions on detected fi
85. ery hour If you want to turn off automatic updates use the Auto Update switch on the Update panel Warning This is a critical security issue We recommend you to disable automatic update for as little time as possible If Bitdefender is not updated regularly it will not be able to protect you against the latest threats Click the Update Now button on the panel to start an immediate update For more information about configuring updates please refer to Keeping Bitdefender up to date p 34 Safego To help you stay safe on social networks you can access Safego the Bitdefender security solution for social networks directly from Bitdefender Antivirus Plus 2013 Click the Manage button on the Safego panel and select a task from the drop down menu Activate for Facebook through your MyBitdefender account If Safego has already been activated you will be able to access statistics regarding its activity by selecting View Reports for Facebook in the menu Bitdefender interface 25 Bitdefender Antivirus Plus 2013 Activate for Twitter through your MyBitdefender account If Safego has already been activated you will be able to access statistics regarding its activity by selecting View Reports for Twitter in the menu For more information please refer to Safego protection for social networks p 90 ID Theft Protection Bitdefender offers a comprehensive identity theft protection service Note D This feature is ava
86. es not imply that Bitdefender endorses or accepts any responsibility for the content of the third party site Trademarks Trademark names may appear in this book All registered and unregistered trademarks in this document are the sole property of their respective owners and are respectfully acknowledged Bitdefender Antivirus Plus 2013 Bitdefender Bitdefender Antivirus Plus 2013 Table of Contents INSEA AHORN aas ts lea a acta acer En leap Cite acd p rab a 1 1 Preparing for installation 2 2 System requirements 3 2 1 Minimum system requirements 3 2 2 Recommended system requirements 3 2 3 Software requiremerits una eere ne CRETA eoe 3 3 Installation Scenarios oes pter tie tu Ee RII gegen 4 4 Installing your Bitdefender product 5 Getting Sade semaine 11 5 Te DaSiCcS EE pe ara 12 5 1 Opening the Bitdefender window 12 5 2 FIXING ISSUES e pi isi annee stus RR nenne dant Rupe DE dedo Pop dan pot 12 5 2 1 FI AMIS SUS Wizard TEE 13 5 2 2 Configuring Status alerts eru cer RR Rer nn dune pete 14 to WE es WINES cages cy cater Eta T 14 5 4 Autopilot u ee aan ayaa me OR Pre dre niinc Des paar prs 15 5 5 Game Mode and Laptop Mode
87. fault real time protection settings follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 Click Antivirus on the left side menu and then the Shield tab 4 Click Default Antivirus protection 60 Bitdefender Antivirus Plus 2013 15 2 On demand scanning The main objective for Bitdefender is to keep your computer clean of viruses This is first and foremost done by keeping new viruses out of your computer and by scanning your e mail messages and any new files downloaded or copied to your system There is a risk that a virus is already lodged in your system before you even install Bitdefender This is why it s a very good idea to scan your computer for resident viruses after you ve installed Bitdefender And it s definitely a good idea to frequently scan your computer for viruses On demand scanning is based on scan tasks Scan tasks specify the scanning options and the objects to be scanned You can scan the computer whenever you want by running the default tasks or your own scan tasks user defined tasks If you want to scan specific locations on your computer or to configure the scan options configure and run a custom scan 15 2 1 Autoscan Autoscan is a light on demand scan that silently scans all your data for malware and takes the appropriate actions for any infections found Autoscan finds and uses time slices when system resource usage falls below a certain threshold to p
88. fender window 10 A link that indicates the number of days left on your license appears atthe bottom of the Bitdefender window Click this link to open the registration window 11 Enter the authorization code in the corresponding field and click Register Now 12 Wait until the registration process is completed 11 5 How do renew my Bitdefender protection When your Bitdefender protection is about to expire you must renew your license key Follow these steps to visit a website where you can renew your Bitdefender license key 1 Open the Bitdefender window 2 A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window 3 Click Don t have a license key Buy one now Registration 41 Bitdefender Antivirus Plus 2013 4 A web page will open on your web browser where you can purchase a Bitdefender license key a Note As an alternative you can contact the retailer you bought your Bitdefender product from Follow these steps to register your Bitdefender with the new license key 1 Open the Bitdefender window 2 A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window 3 Enter the license key and click Register Now 4 Wait until the registration process is completed and close the window For more information
89. fic Bitdefender components or take preventive actions to protect your computer and your data If you have not registered the product remember to do so until the trial period ends For more information please refer to Registering Bitdefender p 29 To use the online features of Bitdefender Antivirus Plus 2013 make sure to link your computer to a MyBitdefender account For more information please refer to MyBitdefender account p 31 If you experience issues while using Bitdefender check the Solving common issues p 96 section for possible solutions to the most common problems The How to p 37 section is where you will find step by step instructions on how to perform common tasks 5 1 Opening the Bitdefender window To access the main interface of Bitdefender Antivirus Plus 2013 use the Windows Start menu by following the path Start gt All Programs gt Bitdefender 2013 Bitdefender Antivirus Plus 2013 or quicker double click the Bitdefender icon in the system tray For more information about the Bitdefender window and icon in the system tray please refer to Bitdefender interface p 21 5 2 Fixing issues Bitdefender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data By default it will monitor only a series of issues that are considered to be very important However you can configure it as needed choosing which specific issues
90. file is entirely malicious In such cases the infected file is deleted from the disk Suspicious files Files are detected as suspicious by the heuristic analysis Suspicious files cannot be disinfected because no disinfection routine is available They will be moved to quarantine to prevent a potential infection By default quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Archives containing infected files Archives that contain only infected files are deleted automatically gt If an archive contains both infected and clean files Bitdefender will attempt to delete the infected files provided it can reconstruct the archive with the clean files If archive reconstruction is not possible you will be informed that no action can be taken so as to avoid losing clean files Move files to quarantine Moves detected files to quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears For more information please refer to Managing quarantined files p 72 Deny access In case an infected file is detected the access to this will be denied 15 1 4 Restoring the default settings The default real time protection settings ensure good protection against malware with minor impact on system performance To restore the de
91. folders from scanning To exclude specific files or folders from scanning follow these steps 1 Open the Bitdefender window Antivirus protection 70 Bitdefender Antivirus Plus 2013 Click the Settings button on the upper toolbar In the Settings Overview window select Antivirus In the Antivirus Settings window select the Exclusions tab Turn on scan exclusions for files using the corresponding switch OU FW NY Click the Excluded files and folders link In the window that appears you can manage the files and folders excluded from scanning 7 Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Click Browse select the file or folder that you want to be excluded from scanning and then click OK Alternatively you can type or copy and paste the path to the file or folder in the edit field c By default the selected file or folder is excluded from both on access and on demand scanning To change when to apply the exclusion select one of the other options d Click Add 8 Click OK to save the changes and close the window 15 4 2 Excluding file extensions from scanning When you exclude a file extension from scanning Bitdefender will no longer scan files with that extension regardless of their location on your computer The exclusion also applies to files on removable media such as CDs DVDs USB storage devices or network drives Important U
92. follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select General 4 In the General Settings window select the General tab 5 Turn on or off automatic laptop mode by clicking the corresponding switch The basics 18 Bitdefender Antivirus Plus 2013 If Bitdefender is not installed on a laptop turn off automatic laptop mode 5 6 Password protecting Bitdefender settings If you are not the only person with administrative rights using this computer it is recommended that you protect your Bitdefender settings with a password To configure password protection for the Bitdefender settings follow these steps Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select General In the General Settings window select the General tab Turn on password protection by clicking the switch Click the Change password link NOW BP U Ne Enter the password in the two fields and then click OK The password must be at least 8 characters long Once you have set a password anyone trying to change the Bitdefender settings will first have to provide the password A Important Be sure to remember your password or keep a record of it in a safe place If you forget the password you will have to reinstall the program or to contact Bitdefender for support To remove password protecti
93. ge when you receive one On access scanning ensures real time protection against malware being an essential component of any computer security program Important To prevent viruses from infecting your computer keep on access scanning enabled On demand scanning allows detecting and removing the malware that already resides in the system This is the classic scan initiated by the user you choose what drive folder or file Bitdefender should scan and Bitdefender scans it on demand With Autoscan turned on there is hardly any need to manually run scans for malware Autoscan will scan your computer over and over again taking appropriate actions when malware is detected Autoscan runs only when enough system resources are available so as not to slow down the computer Bitdefender automatically scans any removable media that is connected to the computer to make sure it can be safely accessed For more information please refer to Automatic scan of removable media p 69 Advanced users can configure scan exclusions if they do not want specific files or file types to be scanned For more information please refer to Configuring scan exclusions p 70 When it detects a virus or other malware Bitdefender will automatically attempt to remove the malware code from the infected file and reconstruct the original file This operation is referred to as disinfection Files that cannot be disinfected are moved to quarantine in order to
94. gs Overview window select Antivirus In the Antivirus Settings window select the Shield tab Click Custom Configure the scan settings as needed NO UW BP WN H Click OK to save the changes and close the window Information on the scan options You may find this information useful If you are not familiar with some of the terms check them in the glossary You can also find useful information by searching the Internet Antivirus protection 57 Bitdefender Antivirus Plus 2013 Scan options for accessed files You can set Bitdefender to scan all accessed files or applications program files only Scanning all accessed files provides best protection while scanning applications only can be used for better system performance By default both local folders and network shares are subject to on access scanning For better system performance you can exclude network locations from on access scanning Applications or program files are far more vulnerable to malware attacks than other types of files This category includes the following file extensions 386 a6p ac accda accdb accdc accde accdp accdr accdt accdu acl acr action ade adp air app as asd asp awk bas bat bin cgi chm cla class cmd cnv com cpl csc csh dat dek dld dll doc docm docx dot dotm dotx drv ds ebm esh exe ezs fky frs fxp gadget grv hlp hms hta htm html iaf icd ini inx ipf isu jar js jse
95. h Minimize Scan Wizard to system tray Minimizes the scan window to the system tray Double click the Bitdefender icon to open it Specify the action to be taken if no threats are found c Click OK to save the changes and close the window 6 Click Start Scan and follow the Antivirus Scan wizard to complete the scan Depending on the locations to be scanned the scan may take a while At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any Saving a custom scan to favorites When you configure and run a custom scan it is automatically added to a limited list of recent scans If you plan to reuse a custom scan in the future you can choose to save it to the favorite scans list Antivirus protection 63 Bitdefender Antivirus Plus 2013 To save a recently run custom scan to the favorite scans list follow these steps 1 Open the custom scan configuration window a Open the Bitdefender window b On the Antivirus panel click Scan Now and select Custom Scan from the drop down menu 2 Locate the desired scan in the Recent scans list 3 Go with the mouse cursor over the name of the scan and click the icon to add the scan to the favorite scans list Scans saved to favorites are marked using the icon If you click this icon the scan is removed from the favorite scans list Information on the scan options You may find this information useful If you are not f
96. h Bitdefender searches and removes the security programs found during the installation it is recommended to remove any other antivirus program you may use before installing Bitdefender For more information please refer to How do I remove other security solutions p 51 The Minimum System Requirements for running Bitdefender are not met If your machine does not meet the Minimum System Requirements the computer will become sluggish especially when multiple applications are running at the same time For more information please refer to Minimum system requirements p 3 Your hard disk drives are too fragmented File fragmentation slows down file access and decreases system performance Solving common issues 96 Bitdefender Antivirus Plus 2013 To defragment your disk using your Windows operating system follow the path from the Windows start menu Start gt All Programs gt Accessories gt System Tools Disk Defragmenter 21 2 Scan doesn t start This type of issue can have two main causes A previous Bitdefender installation which was not completely removed or a faulty Bitdefender installation In this case follow these steps 1 Remove Bitdefender completely from the system a Go to http www bitdefender com uninstall and download the uninstall tool on your computer b Run the uninstall tool using administrator privileges c Restart your computer 2 Reinstall Bitdefender on the system
97. he panels available in this area are Antivirus Antivirus protection is the foundation of your security Bitdefender protects you in real time and on demand against all sorts of malware such as viruses trojans spyware adware etc From the Antivirus panel you can easily access important scan tasks Click Scan Now and select a task from the drop down menu Quick Scan Full System Scan Custom Scan Bitdefender interface 24 Bitdefender Antivirus Plus 2013 e Vulnerability Scan Rescue Mode The Autoscan switch allows you to turn the Autoscan feature on or off For more information about scan tasks and how to configure antivirus protection please refer to Antivirus protection p 55 Privacy The privacy control module helps you keep important personal data private It protects you while on the Internet against phishing attacks fraud attempts private data leaks and more File Shredder starts a wizard that will allow you to delete files permanently The Antiphishing switch allows you to turn on or off antiphishing protection For more information about how to configure Bitdefender to protect your privacy please refer to Privacy Control p 79 Update In a world where cyber criminals constantly try to come up with new ways to cause harm it is essential to keep your security solution up to date if you are to stay one step ahead of them By default Bitdefender automatically checks for updates ev
98. ick Scan 2 25 4 das un ne ERR ERE RE en 62 Bitdefender Antivirus Plus 2013 15 2 4 Running a System Safa cov eee tech vr pere OE aan 62 15 25 Configuring a CUSTOM SCAM ences rator aaa 63 15 2 6 Antivirus Scan Wizard urn de aspere d ena 65 15 2 7 Checking scan logs urhe near 68 15 3 Automatic scan of removable media is 223 nass ame 69 15 3 1 HOW does IE WORK inset ana 69 15 3 2 Managing removable media scan 70 15 4 Configuring scan exclusion one taces tes etm etre ed ded ace n ede 70 15 4 1 Excluding files or folders from scanning 70 15 4 2 Excluding file extensions from scanning 71 15 4 3 Managing scan excl sions 2 3 2 em esae kietrack x e eade ccn eirca 72 15 5 Managing quarattined files sans rte e ta De e De dor eme bos 72 15 6 Active Vir s Control m ere aparece Re nnd aan 73 15 6 1 Checking detected applications 74 15 6 2 Turning on or off Active Virus Control 74 15 6 3 Adjusting the Active Virus Control protection 74 15 6 4 Managing excluded processes 75 15 7 Fixing system vulnerabilities Rat o nan ines anes ce Ce renes 75 15 7 1 Scanning your system for vulnerabilities 76 15 7 2 Using automatic vulnerability monitoring
99. ilable only for users in the United States Activate the service through your MyBitdefender account by clicking the switch on the ID Theft Protection panel If the service has already been activated you will be able to access statistics regarding its activity by clicking the corresponding button For more information please refer to ID theft protection p 86 6 3 Settings Overview window The Settings Overview window gives you access to the advanced settings of your product This is where you can configure Bitdefender in detail Select a module to configure its settings or perform security or administrative tasks The following list briefly describes each module General Allows you to configure general product settings such as the settings password Game Mode Laptop Mode proxy settings and status alerts Antivirus Allows you to configure your protection against malware detect and fix vulnerabilities of your system set scan exclusions and manage quarantined files Privacy Control Allows you to prevent data leaks and protect your privacy while you are online Configure protection for your web browser instant messaging software create data protection rules and more Update Allows you to configure the update process in detail To return to the main window click on the upper left corner of the window Bitdefender interface 26 Bitdefender Antivirus Plus 2013 6 4 Security Widget Security Widget is the quick and
100. iles into quarantine If there are unresolved threats after the scan you will be prompted to choose the actions to be taken on them Note D Take into account that no action can be taken on infected or suspicious files detected on CDs DVDs Similarly no action can be taken on infected or suspicious files detected on mapped network drives if you do not have the appropriate privileges 3 When the scan is completed the scan results window is displayed to inform you if you can safely access files on the removable media This information may be useful to you Please be careful when using a malware infected CD DVD because the malware cannot be removed from the disc the media is read only Make sure real time protection is turned on to prevent malware from spreading to your system It is best practice to copy any valuable data from the disc to your system and then dispose of the disc Antivirus protection 69 Bitdefender Antivirus Plus 2013 In some cases Bitdefender may not be able remove malware from specific files due to legal or technical constraints Such an example are files archived using a proprietary technology this is because the archive cannot be recreated correctly To find out how to deal with malware please refer to Removing malware from your system p 102 15 3 2 Managing removable media scan To manage automatic scan of removable media follow these steps 1 Open the Bitdefender window 2 Click the Set
101. ing anytime you want by clicking Stop amp Yes You will go directly to the last step of the wizard To temporarily stop the scanning process just click Pause You will have to click Resume to resume scanning Password protected archives When a password protected archive is detected depending on the scan settings you may be prompted to provide the password Password protected archives cannot be scanned unless you provide the password The following options are available Password If you want Bitdefender to scan the archive select this option and type the password If you do not know the password choose one of the other options Don t ask for a password and skip this object from scan Select this option to skip scanning this archive Skip all password protected items without scanning them Select this option if you do not want to be bothered about password protected archives Bitdefender will not be able to scan them but a record will be kept in the scan log Choose the desired option and click OK to continue scanning Step 2 Choose actions At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any Note When you run a quick scan or a full system scan Bitdefender will automatically take the recommended actions on detected files during the scan If there remain unresolved threats you will be prompted to choose the actions to be taken on them The infected objects are disp
102. installation a system reboot may be required You can either close the window or continue with the initial setup of your software by clicking Get started Step 5 Register your product LM appears only if you have selected Get Started during the previous step To complete the registration of your product you need to enter a license key An active Internet connection is required Proceed according to your situation purchased the product In this case register the product by following these steps 1 Select I purchased Bitdefender and I want to register now 2 Type the license key in the corresponding field Installing your Bitdefender product 7 Bitdefender Antivirus Plus 2013 D Note You can find your license key gt on the CD DVD label gt on the product registration card in the online purchase e mail 3 Click Register Now want to evaluate Bitdefender In this case you can use the product for a 30 day period To begin the trial period select want to evaluate the product Click Next Step 6 Configure product behavior Bitdefender can be configured to automatically manage your security permanently or in certain situations Use the switches to turn on or off Autopilot Automatic Laptop Mode and Automatic Game Mode Enable the Autopilot for completely silent security While on Autopilot Bitdefender makes all security related decisions for you and you don t have to configure any settings Fo
103. itives clean applications detected as malicious 15 6 4 Managing excluded processes You can configure exclusion rules for trusted applications so that Active Virus Control does not block them if they perform malware like actions Active Virus Control will continue to monitor excluded applications If an excluded application is detected to perform suspicious activities the event will simply be logged and reported to Bitdefender Cloud as detection error To manage Active Virus Control process exclusions follow these steps 1 Click the Settings button on the upper toolbar vr W N 8 Open the Bitdefender window In the Settings Overview window select Antivirus In the Antivirus Settings window select the Exclusions tab Click the Excluded processes link In the window that appears you can manage the Active Virus Control process exclusions Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Click Browse find and select the application you want to be excluded and then click OK C Keep the Allow option selected to prevent Active Virus Control from blocking the application d Click Add To remove or edit exclusions proceed as follows To remove an entry from the table select it and click the Delete button To edit an entry from the table double click it or select it and click the Modify button Make the necessary changes then cli
104. iveness with a minimum trade off in security Ignore commercial keyloggers Select this option if you have installed and use commercial keylogger software on your computer Commercial keyloggers are legitimate computer monitoring software whose most basic function is to record everything that is typed on the keyboard Scan for rootkits Select this option to scan for rootkits and objects hidden using such software 15 2 6 Antivirus Scan Wizard Whenever you initiate an on demand scan for example right click a folder point to Bitdefender and select Scan with Bitdefender the Bitdefender Antivirus Scan wizard will appear Follow the wizard to complete the scanning process Note If the scan wizard does not appear the scan may be configured to run silently in the background Look for the L amp scan progress icon in the system tray You can click this icon to open the scan window and to see the scan progress Antivirus protection 65 Bitdefender Antivirus Plus 2013 Step 1 Perform scan Bitdefender will start scanning the selected objects You can see real time information about the scan status and statistics including the elapsed time an estimation of the remaining time and the number of detected threats To see more details click the Show more link Wait for Bitdefender to finish scanning The scanning process may take a while depending on the complexity of the scan Stopping or pausing the scan You can stop scann
105. l appear in the table From now on any attempt to send the rule data through the selected protocols will fail An entry will be displayed in the Events window indicating that Bitdefender has blocked identity specific content from being sent 16 3 3 Managing rules To manage the data protection rules 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select Privacy Control 4 In the Privacy Control Settings window select the Data Protection tab You can see the rules created so far listed in the table To delete a rule select it and click the Remove rule button To edit a rule select it and click the Edit rule button A new window will appear Here you can change the name description and parameters of the rule type data and traffic Click OK to save the changes 16 4 Deleting files permanently When you delete a file it can no longer be accessed through normal means However the file continues to be stored on the hard disk until it is overwritten when copying new files The Bitdefender File Shredder will help you permanently delete data by physically removing it from your hard disk You can quickly shred files or folders from your computer using the Windows contextual menu by following these steps 1 Right click the file or folder you want to permanently delete 2 Select Bitdefender File Shredder in the context menu that appears 3 A confirmation win
106. layed in groups based on the malware they are infected with Click the link corresponding to a threat to find out more information about the infected objects Antivirus protection 66 Bitdefender Antivirus Plus 2013 You can choose an overall action to be taken for all issues or you can select separate actions for each group of issues One or several of the following options can appear on the menu Take proper actions Bitdefender will take the recommended actions depending on the type of detected file Infected files Files detected as infected match a malware signature in the Bitdefender Malware Signature Database Bitdefender will automatically attempt to remove the malware code from the infected file and reconstruct the original file This operation is referred to as disinfection Files that cannot be disinfected are moved to quarantine in order to contain the infection Quarantined files cannot be executed or opened therefore the risk of getting infected disappears For more information please refer to Managing quarantined files p 72 Important A For particular types of malware disinfection is not possible because the detected file is entirely malicious In such cases the infected file is deleted from the disk Suspicious files Files are detected as suspicious by the heuristic analysis Suspicious files cannot be disinfected because no disinfection routine is available They will be moved to quarantine to preven
107. lect the Update tab 5 Under Update processing rules select Prompt before downloading Solving common issues 98 Bitdefender Antivirus Plus 2013 6 Click B return to the main window 7 Go to the Update panel and click Update Now 8 Select only Signatures updates and then click OK 9 Bitdefender will download and install only the malware signature updates 21 5 My computer is not connected to the Internet How do I update Bitdefender If your computer is not connected to the Internet you must download the updates manually to a computer with Internet access and then transfer them to your computer using a removable device such as a flash drive Follow these steps 1 On a computer with Internet access open a web browser and go to http www bitdefender com site view Desktop Products Updates html 2 In the Manual Update column click the link corresponding to your product and system architecture If you do not know whether your Windows is running on 32 or 64 bits please refer to Am I using a 32 bit or a 64 bit version of Windows p 50 3 Save the file named weekly exe to the system 4 Transfer the downloaded file on a removable device such as a flash drive and then to your computer 5 Double click the file and follow the wizard steps 21 6 Bitdefender services are not responding This article helps you troubleshoot the Bitdefender Services are not responding error You may encounter this error as follo
108. les If there remain unresolved threats you will be prompted to choose the actions to be taken on them 15 2 4 Running a System Scan The System Scan task scans the entire computer for all types of malware threatening its security such as viruses spyware adware rootkits and others If you have turned off Autoscan it is recommended to run a System Scan at least once a week Note 9 Because System Scan performs a thorough scan of the entire system the scan may take a while Therefore it is recommended to run this task when you are not using your computer Before running a System Scan the following are recommended Make sure Bitdefender is up to date with its malware signatures Scanning your computer using an outdated signature database may prevent Bitdefender from detecting new malware found since the last update For more information please refer to Keeping Bitdefender up to date p 34 Shut down all open programs If you want to scan specific locations on your computer orto configure the scanning options configure and run a custom scan For more information please refer to Configuring a custom scan p 63 To run a System Scan follow these steps 1 Open the Bitdefender window 2 On the Antivirus panel click Scan Now and select System Scan from the drop down menu 3 Follow the Antivirus Scan wizard to complete the scan Bitdefender will automatically take the recommended actions on detected files If ther
109. les which could be hidden Follow these steps to display hidden objects in Windows Click Start go to Control Panel and select Folder Options Go to View tab Select Display contents of system folders for Windows XP only Select Show hidden files and folders Clear Hide file extensions for known file types Clear Hide protected operating system files Click Apply and then OK NOW Pr WYN H 14 5 How do remove other security solutions The main reason for using a security solution is to provide protection and safety for your data But what happens when you have more than one security product on the same system When you use more than one security solution on the same computer the system becomes unstable The Bitdefender Antivirus Plus 2013 installer automatically detects other security programs and offers you the option to uninstall them If you did not remove the other security solutions during the initial installation follow these steps For Windows XP 1 Click Start go to Control Panel and double click Add Remove programs 2 Wait a few moments until the list of installed software is displayed 3 Find the name of the program you want to remove and select Remove 4 Wait for the uninstall process to complete then reboot your system For Windows Vista and Windows 7 1 Click Start go to Control Panel and double click Programs and Features Useful Information 51 Bitdefender Antivirus Plus 2013
110. lities to check b Check for issues Wait for Bitdefender to finish checking your system for vulnerabilities c Windows updates You can see the list of critical and non critical Windows updates that are not currently installed on your computer Select the updates you want to install To initiate the installation of selected updates click Next Please note that it may take a while to install the updates and some of them may require a system restart to complete the installation If required restart the system at your earliest convenience d Application updates If an application is not up to date click the provided link to download the latest version e Weak passwords You can see the list of the Windows user accounts configured on your computer and the level of protection their password provides Antivirus protection 76 Bitdefender Antivirus Plus 2013 Click Fix to modify the weak passwords You can choose between asking the user to change the password at the next logon or changing the password yourself immediately For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as or f Summary This is where you can view the operation result 15 7 2 Using automatic vulnerability monitoring Bitdefender scans your system for vulnerabilities regularly in the background and keeps records of detected issues in the Events window To check and fix the detected iss
111. ment next to it 6 2 1 Upper toolbar The upper toolbar contains the following elements Security Status Area on the left side of the toolbar informs you if there are any issues affecting your computer s security and helps you fix them The color of the security status area changes depending on the detected issues and different messages are displayed gt The area is colored green There are no issues to fix Your computer and data are protected The area is colored yellow Non critical issues are affecting the security of your system You should check and fix them when you have the time The area is colored red Critical issues are affecting the security of your system You should address these issues immediately By clicking View Issues in the center of the toolbar or anywhere in the security status area to its left you can access a wizard that will help you easily remove any threats from your computer For detailed information please refer to Fixing issues p 12 Events allows you to access a detailed history of relevant events that occurred in the activity of the product For detailed information please refer to Events p 14 Settings allows you to access the settings window from where you can configure the product settings For detailed information please refer to Settings Overview window p 26 Bitdefender interface 23 Bitdefender Antivirus Plus 2013 Autopilot User Mode
112. n data such as bank account numbers and passwords and use it to gain personal benefits Actions taken on detected malware You can configure the actions taken by the real time protection To configure the actions follow these steps Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select Antivirus In the Antivirus Settings window select the Shield tab Click Custom Configure the scan settings as needed NO 0 B WN H Click OK to save the changes and close the window The following actions can be taken by the real time protection in Bitdefender Take proper actions Bitdefender will take the recommended actions depending on the type of detected file Infected files Files detected as infected match a malware signature in the Bitdefender Malware Signature Database Bitdefender will automatically attempt to remove the malware code from the infected file and reconstruct the original file This operation is referred to as disinfection Antivirus protection 59 Bitdefender Antivirus Plus 2013 Files that cannot be disinfected are moved to quarantine in order to contain the infection Quarantined files cannot be executed or opened therefore the risk of getting infected disappears For more information please refer to Managing quarantined files p 72 Important A For particular types of malware disinfection is not possible because the detected
113. ncreased performance Bitdefender does not scan files that have not changed since the last scan 22 9 What are the over compressed files in the scan log The over compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable Overcompressed means that Bitdefender skipped scanning within that archive because unpacking it proved to take up too many system resources The content will be scanned on real time access if needed 22 10 Why did Bitdefender automatically delete an infected file If an infected file is detected Bitdefender will automatically attempt to disinfect it If disinfection fails the file is moved to quarantine in order to contain the infection For particular types of malware disinfection is not possible because the detected file is entirely malicious In such cases the infected file is deleted from the disk This is usually the case with installation files that are downloaded from untrustworthy websites If you find yourself in such a situation download the installation file from the manufacturer s website or other trusted website Removing malware from your system 109 Bitdefender Antivirus Plus 2013 Contact us 110 Bitdefender Antivirus Plus 2013 23 Asking for help Bitdefender strives to provide its customers with an unparalleled level of fast and accurate support If you experience any
114. ndow and click anywhere inside the Security status en the upper toolbar for example you can click the Ix Fix All Issues utton 2 You can see the issues affecting the security of your computer and data All current issues are selected to be fixed If you do not want to fix a specific issue right away clear the corresponding check box You will be prompted to specify for how long to postpone fixing the issue Choose the desired option from the menu and click OK To stop monitoring the respective issue category choose Permanently The issue status will change to Postpone and no action will be taken to fix the issue 3 To fix the selected issues click Start Some issues are fixed immediately For others a wizard helps you fix them The issues that this wizard helps you fix can be grouped into these main categories Disabled security settings Such issues are fixed immediately by enabling the respective security settings The basics 13 Bitdefender Antivirus Plus 2013 Preventive security tasks you need to perform When fixing such issues a wizard helps you successfully complete the task 5 2 2 Configuring status alerts Bitdefender can inform you when issues are detected in the operation of the following program components Antivirus Update Browser Security You can configure the alert system to best serve your security needs by choosing which specific issues to be informed about Follow these steps
115. no charge as long as the user agrees to accept the adware Because adware applications are usually installed after the user has agreed to a licensing agreement that states the purpose of the application no offense is committed However pop up advertisements can become an annoyance and in some cases degrade system performance Also the information that some of these applications collect may cause privacy concerns for users who were not fully aware of the terms in the license agreement Archive A disk tape or directory that contains files that have been backed up A file that contains one or more files in a compressed format Backdoor A hole in the security of a system deliberately left in place by designers or maintainers The motivation for such holes is not always sinister some operating systems for example come out of the box with privileged accounts intended for use by field service technicians or the vendor s maintenance programmers Boot sector A sector at the beginning of each disk that identifies the disk s architecture sector size cluster size and so on For startup disks the boot sector also contains a program that loads the operating system Boot virus A virus that infects the boot sector of a fixed or floppy disk An attempt to boot from a diskette infected with a boot sector virus will cause the virus to become active in memory Every time you boot your system from that point on you will have the virus active in m
116. nts window Antivirus protection 78 Bitdefender Antivirus Plus 2013 16 Privacy Control Your private information is a constant target for cyber criminals As the threats have spread to nearly the entire spectrum of online activities improperly protected e mail instant messaging and web browsing can lead to information leaks that compromise your privacy Additionally important files you store on your computer can one day find themselves in the wrong hands Bitdefender Privacy Control addresses all these threats with a multitude of components Antiphishing Protection offers a comprehensive set of features that protect your entire web browsing experience including preventing you from disclosing personal information to fraudulent websites disguised as legitimate ones IM Encryption encrypts your IM conversations to ensure their contents remain between you and your chat partner Data Protection helps you make sure that your personal information is not sent from your computer without your consent It scans the e mail and instant messages sent from your computer as well as any data sent via web pages and blocks any piece of information protected by the Data Protection rules you have created File Shredder permanently erases files and their traces from your computer e D theft protection for users in the United States Bitdefender offers a comprehensive identity theft protection service 16 1 Antiphishing pro
117. o keep you up to date with the latest threats discovered the current security trends and other information on the computer security industry The HOTforSecurity web page is http www hotforsecurity com Online resources 114 Bitdefender Antivirus Plus 2013 25 Contact information Efficient communication is the key to a successful business During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners Should you have any questions do not hesitate to contact us 25 1 Web addresses Sales department sales bitdefender com Support Center http www bitdefender com help Documentation documentation bitdefender com Local distributors http www bitdefender com partners Partner program partners bitdefender com Media relations pr bitdefender com Careers jobs bitdefender com Virus submissions virus submission bitdefender com Spam submissions spam submission bitdefender com Report abuse abuse bitdefender com Web site http www bitdefender com 25 2 Local distributors The Bitdefender local distributors are ready to respond to any inquiries regarding their areas of operation both in commercial and in general matters To find a Bitdefender distributor in your country 1 Go to http www bitdefender com partners Partner Locator 2 The contact information of the Bitdefender local distribut
118. oard shortcut for entering leaving Game Mode follow these steps Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select General In the General Settings window select the General tab Make sure the Game Mode keyboard shortcut switch is on oU A U NJ H Set the desired combination a The default combination is Ctrl Alt Shift G Choose the modifier keys you want to use by checking one the following Control key Ctrl Shift key Shift or Alternate key Alt b In the edit field type the letter corresponding to the regular key you want to use For example if you want to use the Ctrl Alt D hotkey you must check only Ctrland Alt and type D Note To disable the shortcut turn off the Game Mode keyboard shortcut switch 5 5 2 Laptop Mode Laptop Mode is especially designed for laptop and notebook users Its purpose is to minimize Bitdefender s impact on power consumption while these devices are running on battery When Bitdefender operates in Laptop Mode the Autoscan and Auto Update features are turned off as they require more system resources and implicitly increase power consumption Bitdefender detects when your laptop has switched to battery power and it automatically enters Laptop Mode Likewise Bitdefender automatically exits Laptop Mode when it detects the laptop is no longer running on battery To turn on or off automatic laptop mode
119. ogged and reported to Bitdefender Cloud as detection error 15 6 2 Turning on or off Active Virus Control To turn on or off Active Virus Control follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select Antivirus 4 In the Antivirus Settings window select the Shield tab 5 Click the switch to turn on or off Active Virus Control 15 6 3 Adjusting the Active Virus Control protection If you notice that Active Virus Control detects legitimate applications often you should set a more permissive protection level To adjust the Active Virus Control protection follow these steps Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select Antivirus In the Antivirus Settings window select the Shield tab Make sure Active Virus Control is turned on oO uU U MN HG Drag the slider along the scale to set the desired protection level Use the description on the right side of the scale to choose the protection level that better fits your security needs Antivirus protection 74 Bitdefender Antivirus Plus 2013 Note D As you set the protection level higher Active Virus Control will require fewer signs of malware like behavior to report a process This will lead to a higher number of applications being reported and at the same time to an increased likelihood of false pos
120. ok account 47 13 3 How do remove a file permanently with Bitdefender 47 14 Useful Information seen terreno hr entrare 49 14 1 How do I automatically shut down the computer after the scan is over 49 14 2 How do configure Bitdefender to use a proxy Internet connection 49 14 3 Am using a 32 bit or a 64 bit version of Windows 50 14 4 How do I display hidden objects in Windows 51 14 5 How do remove other security solutions 51 14 6 How do use System Restore in Windows 52 14 7 How do restart in Safe Mode uses sise Rr RR Cabo Rs 52 Managing Your security screens Earn aea aep da pire 54 15 Antivirus protection u ee 55 15 1 On access scanning real time protection 56 15 1 1 Turning on or off real time protection 56 15 1 2 Adjusting the real time protection level 57 15 1 3 Configuring the real time protection settings 57 15 1 4 Restoring the default settings 60 15 2 On demand scanning seis x ser mm mer ne en 61 15 2 1 Aut scan csse eda ven ph a RE eL RI rn hehe ES 61 15 2 2 Scanning a file or folder for malware 61 15 2 3 Running a Qu
121. omputer and click Properties 2 Click System protection link in the left pane 3 Inthe System protection options select each drive letter and click Configure 4 Select Turn off system protection and click Apply 5 Click Delete click Continue when prompted and then click OK If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 111 22 7 What are the password protected files in the scan log This is only a notification which indicates that Bitdefender has detected these files are either protected with a password or by some form of encryption Most commonly the password protected items are Files that belong to another security solution 9 Files that belong to the operating system In order to actually scan the contents these files would need to either be extracted or otherwise decrypted Should those contents be extracted Bitdefender s real time scanner would automatically scan them to keep your computer protected If you wantto scan those files with Bitdefender you have to contact the product manufacturer in order to provide you with more details on those files Our recommendation to you is to ignore those files because they are not a threat for your system Removing malware from your system 108 Bitdefender Antivirus Plus 2013 22 8 What are the skipped items in the scan log All files that appear as Skipped in the scan report are clean For i
122. on follow these steps 1 Open the Bitdefender window Click the Settings button on the upper toolbar 2 3 In the Settings Overview window select General 4 In the General Settings window select the General tab 5 Turn off password protection by clicking the switch Enter the password and then click OK 5 7 Anonymous usage reports By default Bitdefender sends reports containing information about how you use it to Bitdefender servers This information is essential for improving the product and can help us offer you a better experience in the future Please note that these reports will contain no confidential data such as your name or IP address and that they will not be used for commercial purposes In case you want to stop sending Anonymous usage reports follow these steps The basics 19 Bitdefender Antivirus Plus 2013 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select General 4 In the General Settings window select the Advanced tab 5 Click the switch to turn off Anonymous usage reports The basics 20 Bitdefender Antivirus Plus 2013 6 Bitdefender interface Bitdefender Antivirus Plus 2013 meets the needs of computer beginners and very technical people alike Its graphical user interface is designed to suit each and every category of users To see the status of the product and perform essential tasks the Bitdefender sy
123. on to be used when your computer is connected to unsecured Wi fi networks t supports bookmarks and allows you to navigate between your favorite banking shopping sites It is not limited to banking and e shopping Any website can be opened in Bitdefender Safepay 17 1 Using Bitdefender Safepay By default Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay To open Bitdefender Safepay manually follow this path Start gt All Programs Bitdefender 2013 gt Bitdefender Safepay or quicker double click the Bitdefender Safepay shortcut on your desktop If you are used to web browsers you will have no trouble using Bitdefender Safepay it looks and behaves like a regular browser enter URLs you want to go to in the address bar Safepay secure online transactions 87 Bitdefender Antivirus Plus 2013 add tabs to visit multiple websites in the Bitdefender Safepay window by clicking D navigate back and forward and refresh pages using respectively access Bitdefender Safepay settings by clicking a manage your bookmarks by clicking next to the address bar open the virtual keyboard by clicking Bj 17 2 Configuring settings Click to configure the following settings General Bitdefender Safepay behavior Choose what will happen when you access an online shop or Internet banking site in your reg
124. onnections Once the installation is validated the setup wizard will appear Follow the steps to install Bitdefender Antivirus Plus 2013 Step 1 Welcome The welcome screen lets you choose what type of installation you want to perform For a completely hassle free installation experience just click the Install button Bitdefender will be installed in the default location with default settings and you will skip directly to Step 3 of the wizard If you wish to configure the installation settings select I want to customize my installation and then click Install to move on to the next step Two additional tasks can be performed during this step Please read the End User License Agreement before proceeding with the installation The License Agreement contains the terms and conditions under which you may use Bitdefender Antivirus Plus 2013 If you do not agree to these terms close the window The installation process will be abandoned and you will exit setup Enable sending Anonymous Usage Reports By enabling this option reports containing information about how you use the product are sent to Bitdefender servers This information is essential for improving the product and can help us offer you a better experience in the future Please note that these reports will contain no confidential data such as your name or IP address and that they will not be used for commercial purposes Step 2 Customize installation settings Note D
125. ontact our support representatives Asking for help 112 Bitdefender Antivirus Plus 2013 24 Online resources Several online resources are available to help you solve your Bitdefender related problems and questions Bitdefender Support Center http www bitdefender com support consumer html Bitdefender Support Forum http forum bitdefender com the HOTforSecurity computer security portal http www hotforsecurity com You can also use your favorite search engine to find out more information about computer security the Bitdefender products and the company 24 1 Bitdefender Support Center The Bitdefender Support Center is an online repository of information about the Bitdefender products It stores in an easily accessible format reports on the results of the ongoing technical support and bugfixing activities of the Bitdefender support and development teams along with more general articles about virus prevention the management of Bitdefender solutions with detailed explanations and many other articles The Bitdefender Support Center is open to the public and freely searchable The extensive information it contains is yet another means of providing Bitdefender customers with the technical knowledge and insight they need All valid requests for information or bug reports coming from Bitdefender clients eventually find their way into the Bitdefender Support Center as bugfix reports workaround cheatsheets or informational
126. or social networks 90 Bitdefender Antivirus Plus 2013 sends a direct message from your account to those persons on your Follow list in whose accounts issues have been detected scans your private messages for spam phishing and malware automatically posts weekly security statistics about the activity in your account To access Safego for Twitter from your Bitdefender product follow these steps 1 Open the Bitdefender window 2 On the Safego panel click Manage and select Activate for Twitter from the drop down menu You will be directed to your account If you already activated Safego for Twitter you will be able to access statistics regarding its activity by clicking the View Reports for Twitter button 3 Use your Twitter login information to connect to the Safego application 4 Allow Safego access to your Twitter account Safego protection for social networks 91 Bitdefender Antivirus Plus 2013 19 USB Immunizer The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it For example software installations can start automatically when a CD is inserted into the optical drive Unfortunately this feature can also be used by malware to automatically launch and infiltrate your computer from rewritable media such as USB flash drives and memory cards connected through card readers Numerous Autorun based attacks hav
127. ors should be displayed automatically If this does not happen select the country you reside in to view the information 3 If you do not find a Bitdefender distributor in your country feel free to contact us by e mail at sales bitdefender com Please write your e mail in English in order for us to be able to assist you promptly 25 3 Bitdefender offices The Bitdefender offices are ready to respond to any inquiries regarding their areas of operation both in commercial and in general matters Their respective addresses and contacts are listed below U S A Bitdefender LLC Contact information 115 Bitdefender Antivirus Plus 2013 PO Box 667588 Pompano Beach FI 33066 Phone office amp sales 1 954 776 6262 Sales sales bitdefender com Technical support http www bitdefender com help Web http www bitdefender com UK and Ireland Genesis Centre Innovation Way Stoke on Trent Staffordshire ST6 4BF E mail info bitdefender co uk Phone 44 0 8451 305096 Sales sales bitdefender co uk Technical support http www bitdefender com help Web http www bitdefender co uk Germany Bitdefender GmbH Airport Office Center Robert Bosch Stra e 2 59439 Holzwickede Deutschland Office 49 2301 91 84 0 Sales vertrieb bitdefender de Technical support http kb bitdefender de Web http www bitdefender de Spain Bitdefender Espana S L U Avda Diagonal 357 19 18 08037 Barcelona Fax 34 93 217
128. page contains information such as the website URL and the detected threat You have to decide what to do next The following options are available Navigate away from the web page by clicking Take me back to safety Disable blocking pages that contain phishing by clicking Disable Antiphishing filter Disable blocking pages that contain malware by clicking Disable Antimalware filter Add the page to the Antiphishing whitelist by clicking Add to whitelist The page will no longer be scanned by Bitdefender Antiphishing engines Proceed to the web page despite the warning by clicking understand the risks take me there anyway 16 2 IM encryption The contents of your instant messages should remain between you and your chat partner By encrypting your conversations you can make sure anyone trying to intercept them on their way to and from your contacts will not be able to read their contents By default Bitdefender encrypts all your instant messaging chat sessions provided that Your chat partner has a Bitdefender product installed that supports IM Encryption and IM Encryption is enabled for the instant messaging application used for chatting You and your chat partner use Yahoo Messenger Important Bitdefender will not encrypt a conversation if one of the chat partners uses a web based chat application such as Meebo Privacy Control 82 Bitdefender Antivirus Plus 2013 Once the prerequisites are met Bitdefen
129. pecific files folders or file extensions from scanning Exclusions are to be used by users having advanced computer knowledge and only in the following situations You have a large folder on your system where you keep movies and music You have a large archive on your system where you keep different data You keep a folder where you install different types of software and applications for testing purposes Scanning the folder may result in losing some of the data To add the folder to the Exclusions list follow these steps Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select Antivirus In the Antivirus Settings window select the Exclusions tab Make sure Exclusions for files is turned on by clicking the switch Click the Excluded files and folders link Click the Add button located at the top of the exclusions table Click Browse select the folder that you want to be excluded from scanning and then click OK 9 Click Add and then click OK to save the changes and close the window oo vu A U MN HG Scanning with Bitdefender 44 Bitdefender Antivirus Plus 2013 12 5 What to do when Bitdefender detected a clean file as infected There are cases when Bitdefender mistakenly flags a legitimate file as being a threat a false positive To correct this error add the file to the Bitdefender Exclusions area 1 Turn off the Bitdefender r
130. please refer to System requirements p 3 Log on to the computer using an Administrator account Remove any other similar software from the computer Running two security programs simultaneously may affect their operation and cause major problems with the system Windows Defender will be disabled during the installation It is recommended that your computer be connected to the Internet during the installation even when installing from a CD DVD If newer versions of the application files included in the installation package are available Bitdefender can download and install them Preparing for installation 2 Bitdefender Antivirus Plus 2013 2 System requirements You may install Bitdefender Antivirus Plus 2013 only on computers running the following operating systems e Windows XP with Service Pack 3 32 bit e Windows Vista with Service Pack 2 e Windows 7 with Service Pack 1 e Windows 8 Before installation make sure that your computer meets the minimum system requirements Note D To find out the Windows operating system your computer is running and hardware information right click My Computer on the desktop and then select Properties from the menu 2 1 Minimum system requirements 1 8 GB available free hard disk space at least 800 MB on the system drive 800 MHz processor 1 GB of memory RAM 2 2 Recommended system requirements 2 8 GB available free hard disk space at least 800 MB on the
131. process for the Bitdefender product installed on this computer Managing your computers remotely 94 Bitdefender Antivirus Plus 2013 Troubleshooting 95 Bitdefender Antivirus Plus 2013 21 Solving common issues This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems Most of these problems can be solved through the appropriate configuration of the product settings My system appears to be slow p 96 Scan doesn t start p 97 e can no longer use an application p 97 e How to update Bitdefender on a slow Internet connection p 98 e My computer is not connected to the Internet How do update Bitdefender p 99 e Bitdefender services are not responding p 99 e Bitdefender removal failed p 100 My system doesn t boot up after installing Bitdefender p 100 If you cannot find your problem here or if the presented solutions do not solve it you can contact the Bitdefender technical support representatives as presented in chapter Asking for help p 111 21 1 My system appears to be slow Usually after installing a security software there may appear a slight slowdown of the system which to a certain degree is normal If you notice a significant slowdown this issue can appear for the following reasons Bitdefender is not the only security program installed on the system Thoug
132. prompted to do so at the start of the installation process Follow the instructions to complete the removal of the older version Installation scenarios 4 Bitdefender Antivirus Plus 2013 4 Installing your Bitdefender product You can install Bitdefender from the Bitdefender installation disc or using a web installer downloaded on your computer from the Bitdefender website or from other authorized websites for example the website of a Bitdefender partner or an online shop You can download the installation file from the Bitdefender website at the following address http www bitdefender com Downloads If your purchase covers more than one computer for example you purchased Bitdefender Antivirus Plus 2013 for 3 PCs repeat the installation process and register your product with the license key on every computer To install Bitdefender from the installation disc insert the disc in the optical drive A welcome screen should be displayed in a few moments Follow the instructions to start installation Note The welcome screen provides an option to copy the installation package from the installation disc to a USB storage device This is useful if you need to install Bitdefender on a computer that does not have a disc drive for example on a netbook Insert the storage device into the USB drive and then click Copy to USB Afterwards go to the computer without a disc drive insert the storage device into the USB drive and double
133. r There are two possible situations During removal an error screen appears The screen provides a button to run an uninstall tool that will clean up the system The removal hangs out and possibly your system freezes Click Cancel to abort the removal If this does not work restart the system If removal fails some Bitdefender registry keys and files may remain in your system Such remainders may prevent a new installation of Bitdefender They may also affect system performance and stability In order to completely remove Bitdefender from your system follow these steps 1 Go to http www bitdefender com uninstall and download the uninstall tool on your computer 2 Run the uninstall tool using administrator privileges 3 Restart your computer If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 111 21 8 My system doesn t boot up after installing Bitdefender If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue Most probably this is caused by a previous Bitdefender installation which was not removed properly or by another security solution still present on the system Solving common issues 100 Bitdefender Antivirus Plus 2013 This is how you may address each situation You had Bitdefender before and you did not remove it properly To solve this follow these steps
134. r more information please refer to Autopilot p 15 If you play your fair share of games enable Automatic Game Mode and Bitdefender will detect when you launch a game and will enter Game Mode modifying its settings so as to keep its impact on your system s performance to a minimum For more information please refer to Game Mode p 16 For laptop users enabling Automatic Laptop Mode will make Bitdefender go into laptop mode when it detects that your laptop is running on battery power modifying its settings so as to keep its impact on battery consumption to a minimum For more information please refer to Laptop Mode p 18 Click Next Step 7 Configure connection filters This is where you can select which connection filters to activate These are the filters that actively ensure you are protected during your Internet activities Use the switches to enable disable Web Antimalware Antiphishing Antifraud Search Advisor Installing your Bitdefender product 8 Bitdefender Antivirus Plus 2013 You can turn the filters on or off at any time after the installation from the Bitdefender interface To achieve the best level of protection it is recommended to activate all the filters Click Next Step 8 Login to MyBitdefender A MyBitdefender account is required in order to use the online features of your product For more information please refer to MyBitdefender account p 31 Procee
135. raffic files received via Yahoo Messenger Scanning the web traffic may slow down web browsing a little but it will block malware coming from the Internet including drive by downloads Antivirus protection 58 Bitdefender Antivirus Plus 2013 Though not recommended you can disable e mail web or instant messaging antivirus scan to increase system performance If you disable the corresponding scan options the e mails and files received or downloaded from the Internet will not be scanned thus allowing infected files to be saved to your computer This is not a major threat because real time protection will block the malware when the infected files are accessed opened moved copied or executed Scan boot sectors You can set Bitdefender to scan the boot sectors of your hard disk This sector of the hard disk contains the necessary computer code to start the boot process When a virus infects the boot sector the drive may become inaccessible and you may not be able to start your system and access your data Scan only new and changed files By scanning only new and changed files you may greatly improve overall system responsiveness with a minimum trade off in security Scan for keyloggers Select this option to scan your system for keylogger applications Keyloggers record what you type on your keyboard and send reports over the Internet to a malicious person hacker The hacker can find out sensitive information from the stole
136. rewall activity When a blue bar appears on this button it means the firewall module Bitdefender interface 27 Bitdefender Antivirus Plus 2013 is actively filtering network connections The taller the blue bar the more intense is the activity of this module D Note Firewall is not available in Bitdefender Antivirus Plus 2013 The upper side of the widget displays the unread events counter the number of outstanding events reported by Bitdefender if any Click the event counter for example for one unread event to open the Events Overview window For more information please refer to Events p 14 The button on the right side of the widget gives you direct access to the Antivirus settings window and also doubles up as a real time graphical representation of scanning activity When a blue bar appears on this button it indicates ongoing real time antivirus scanning activity The taller the blue bar the more intense is the activity of this module The button on the lower side of the widget launches your MyBitdefender account control panel in a web browser window For more information please refer to MyBitdefender account p 31 6 4 1 Scanning files and folders You can use the Security Widget to quickly scan files and folders Drag any file or folder you want to be scanned and drop it over the Security Widget The Antivirus Scan wizard will appear and guide you through the scanning process The scanning option
137. ristic A rule based method of identifying new viruses This method of scanning does not rely on specific virus signatures The advantage of the heuristic scan is that it is not fooled by a new variant of an existing virus However it might occasionally report suspicious code in normal programs generating the so called false positive IP Internet Protocol A routable protocol in the TCP IP protocol suite that is responsible for IP addressing routing and the fragmentation and reassembly of IP packets Java applet A Java program which is designed to run only on a web page To use an applet on a web page you would specify the name of the applet and the size length and width in pixels that the applet can utilize When the web page is accessed the browser downloads the applet from a server and runs it on the user s machine the client Applets differ from applications in that they are governed by a strict security protocol For example even though applets run on the client they cannot read or write data onto the client s machine Additionally applets are further restricted so that they can only read and write data from the same domain that they are served from Keylogger A keylogger is an application that logs anything you type Keyloggers are not malicious in nature They can be used for legitimate purposes such as monitoring employees or children activity However they Glossary 120 Bitdefender Antivirus Plus 2013 are
138. s an innovative proactive detection technology which uses advanced heuristic methods to detect new potential threats in real time Active Virus Control continuously monitors the applications running on the computer looking for malware like actions Each of these actions is scored and an overall score is computed for each process When the overall score for a process reaches a given threshold the process is considered to be harmful and it is blocked automatically If Autopilot is off you will be notified through a pop up window about the blocked application Otherwise the application will be blocked without any notification You can check what applications have been detected by Active Virus Control in the Events window Antivirus protection 73 Bitdefender Antivirus Plus 2013 15 6 1 Checking detected applications To check the applications detected by Active Virus Control follow these steps Open the Bitdefender window Click the Events button on the upper toolbar In the Events Overview window select Antivirus 1 2 3 4 In the Antivirus Events window select the Active Virus Control tab 5 Click an event to view details about it 6 If you trust the application you can configure Active Virus Control not to block it anymore by clicking Allow and monitor Active Virus Control will continue to monitor excluded applications If an excluded application is detected to perform suspicious activities the event will simply be l
139. s are pre configured for the best detection results and can not be changed If infected files are detected Bitdefender will try to disinfect them remove the malware code If disinfection fails the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files 6 4 2 Hide show Security Widget When you no longer want to see the widget click Q To restore Security Widget follow these steps 1 Right click the Bitdefender icon in the system tray 2 Click Show Security Widget in the contextual menu that appears Bitdefender interface 28 Bitdefender Antivirus Plus 2013 7 Registering Bitdefender In order to be protected by Bitdefender you must register your product with a license key The license key specifies how long you may use the product As soon asthe license key expires Bitdefender stops performing its functions and protecting your computer You should purchase a license key or renew your license a few days before the current license key expires For more information please refer to Buying or renewing license keys p 29 If you are using a trial version of Bitdefender you must register it with a license key if you want to continue using it after the trial period ends 7 1 Entering your license key If during the installation you selected to evaluate the product you can use it for a 30 day trial period To continue using Bitdefender after the trial period expires you must register
140. s might use secure web traffic to mislead their victims It is therefore recommended to enable SSL scanning Protection against fraud Protection against phishing Protection for instant messaging You can create a list of web sites that will not be scanned by the Bitdefender Antiphishing engines The list should contain only web sites you fully trust For example add the web sites where you currently shop online To configure and manage the antiphishing whitelist click the Whitelist link A new window will appear To add a site to the whitelist provide its address in the corresponding field and click Add Privacy Control 80 Bitdefender Antivirus Plus 2013 To remove a web site from the list select it in the list and click the corresponding Remove link Click Save to save the changes and close the window 16 1 1 Bitdefender protection in the web browser Bitdefender integrates directly through an intuitive and easy to use toolbar into the following web browsers Internet Explorer Mozilla Firefox Google Chrome Safari Opera The Bitdefender toolbar is not your typical browser toolbar The only thing it ads to your browser is a small dragger at the top of every web page Click it to see the toolbar The Bitdefender toolbar contains the following elements Page Rating Depending on how Bitdefender classifies the web page you are currently viewing one of the following ratings is displayed on the l
141. s to start the File Shredder wizard 3 Wait for Bitdefender to finish shredding the files 4 The results are displayed Click Close to exit the wizard Privacy Control 48 Bitdefender Antivirus Plus 2013 14 Useful Information 14 1 How do automatically shut down the computer after the scan is over Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware Scanning the entire computer may take longer time to complete depending on your system s hardware and software configuration For this reason Bitdefender allows you to configure Bitdefender to shut down your system as soon as the scan is over Consider this example you have finished your work at the computer and you want to go to sleep You would like to have your entire system checked for malware by Bitdefender This is how you set up Bitdefender to shut down your system at the end of the scan 1 Open the Bitdefender window 2 On the Antivirus panel click Scan Now and select Custom Scan from the drop down menu 3 Click Add Target to select the files or folders to be scanned 4 If you want to configure the scanning options in detail click Scan Options 5 Choose to shutdown the computer when the scan is over if no threats are found 6 Click Start Scan If no threats are found the computer will shut down If there remain unresolved threats you will be prompted to choose the actions to be taken on them For
142. se caution when excluding extensions from scanning because such exclusions can make your computer vulnerable to malware To exclude file extensions from scanning follow these steps Open the Bitdefender window Click the Settings button on the upper toolbar In the Settings Overview window select Antivirus In the Antivirus Settings window select the Exclusions tab Turn on scan exclusions for files using the corresponding switch oO Ui A UJ MN H Click the Excluded extensions link In the window that appears you can manage the file extensions excluded from scanning 7 Add exclusions by following these steps Antivirus protection 71 Bitdefender Antivirus Plus 2013 a Click the Add button located at the top of the exclusions table b Enter the extensions that you want to be excluded from scanning separating them with semicolons Here is an example txt avi jpg c By default all files with the specified extensions are excluded from both on access and on demand scanning To change when to apply the exclusion select one of the other options d Click Add 8 Click OK to save the changes and close the window 15 4 3 Managing scan exclusions If the configured scan exclusions are no longer needed it is recommended that you delete them or disable scan exclusions To manage scan exclusions follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar
143. se the Contact Support button to launch the Support Tool and contact the Customer Care Department You can navigate through the wizard using the Next button To exit the wizard click Cancel a Select the agreement check box and click Next Asking for help 111 Bitdefender Antivirus Plus 2013 b Complete the submission form with the necessary data i Enter your e mail address ii Enter your full name iii Choose your country from the corresponding menu iv Enter a description of the issue you encountered C Please wait for a few minutes while Bitdefender gathers product related information This information will help our engineers find a solution to your problem d Click Finish to send the information to the Bitdefender Customer Care Department You will be contacted as soon as possible Contact us through our online Support Center If you cannot access the necessary information using the Bitdefender product please refer to our online Support Center 1 Go to http www bitdefender com support consumer html The Bitdefender Support Center hosts numerous articles that contain solutions to Bitdefender related issues 2 Select your product and search the Bitdefender Support Center for articles that may provide a solution to your problem 3 Read the relevant articles or documents and try the proposed solutions 4 If the solution does not solve your problem go to http www bitdefender com support contact us html and c
144. stem tray icon is available at any time The main window gives you access to important product information the program modules and lets you perform common tasks From the main window you can access the settings window for detailed configuration and advanced administrative tasks and the Events window for an in depth log of Bitdefender activity If you want to keep a constant eye on essential security information and have quick access to key settings add the Security Widget to your desktop 6 1 System tray icon To manage the entire product more quickly you can use the Bitdefender icon amp in the system tray Note If you are using Windows Vista or Windows 7 the Bitdefender icon may not be visible at all times To make the icon appear permanently follow these steps 1 Click the arrow El in the lower right corner of the screen 2 Click Customize to open the Notification Area Icons window 3 Select the option Show icons and notifications for the Bitdefender Agent icon If you double click this icon Bitdefender will open Also by right clicking the icon a contextual menu will allow you to quickly manage the Bitdefender product Show opens the main window of Bitdefender About opens a window where you can see information about Bitdefender and where to look for E help in case something unexpected appears E Fix All Issues helps you remove current security View Far All sues app Turn Game Mode On vulner
145. system drive Intel CORE Duo 1 66 GHz or equivalent processor Memory RAM 1 GB for Windows XP 1 5 GB for Windows Vista Windows 7 and Windows 8 2 3 Software requirements To be able to use Bitdefender and all its features your computer needs to meet the following software requirements Internet Explorer 7 or higher Mozilla Firefox 3 6 or higher Yahoo Messenger 8 1 or higher NET Framework 3 5 automatically installed with Bitdefender if missing System requirements 3 Bitdefender Antivirus Plus 2013 3 Installation scenarios Fresh installation There is no older version of Bitdefender installed on the computer In this case proceed according to the instructions provided in Installing your Bitdefender product p 5 Upgrade installation An older version is already installed on the computer and you are upgrading to Bitdefender 2013 In this case the older version must be removed before the installation For example to remove Bitdefender 2012 before installing Bitdefender Antivirus Plus 2013 1 Follow this path from the Windows start menu Start gt All Programs Bitdefender 2012 gt Repair or Remove 2 Select Remove 3 Wait for Bitdefender to complete the action you have selected This may take several minutes 4 Reboot the computer to complete the process If you do not remove the older version before beginning the installation of Bitdefender Antivirus Plus 2013 you will be
146. t a potential infection By default quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Archives containing infected files Archives that contain only infected files are deleted automatically gt If an archive contains both infected and clean files Bitdefender will attempt to delete the infected files provided it can reconstruct the archive with the clean files If archive reconstruction is not possible you will be informed that no action can be taken so as to avoid losing clean files Delete Removes detected files from the disk If infected files are stored in an archive together with clean files Bitdefender will attempt to delete the infected files and reconstruct the archive with the clean files If archive reconstruction is not possible you will be informed that no action can be taken so as to avoid losing clean files Antivirus protection 67 Bitdefender Antivirus Plus 2013 Take no action No action will be taken on the detected files After the scan is completed you can open the scan log to view information on these files Click Continue to apply the specified actions Step 3 Summary When Bitdefender finishes fixing the issues the scan results will appear in a new window If you want comprehensive information on the scanning process click Show Log
147. tection Bitdefender Antiphishing prevents you from disclosing personal information while browsing the Internet by alerting you about potential phishing web pages Bitdefender provides real time antiphishing protection for Internet Explorer Mozilla Firefox Google Chrome Safari Opera Yahoo Messenger To configure Antiphishing settings follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select Privacy Control Privacy Control 79 Bitdefender Antivirus Plus 2013 4 In the Privacy Control Settings window select the Antiphishing tab Click the switches to turn on or off Showing the Bitdefender toolbar in the web browser Note The Bitdefender browser toolbar is not enabled by default Search advisor a component that rates the results of your search engine queries and the links posted on social networking websites by placing an icon next to every result You should not visit this web page This web page may contain dangerous content Exercise caution if you decide to visit it 9 This is a safe page to visit Search Advisor rates the search results from the following web search engines Google Yahoo gt Bing gt Baidu Search Advisor rates the links posted on the following online social networking services Facebook gt Twitter Scanning SSL web traffic More sophisticated attack
148. tic Vulnerability Scan enabled Antivirus protection 71 Bitdefender Antivirus Plus 2013 6 Choose the system vulnerabilities you want to be regularly checked by using the corresponding switches Critical Windows updates Check if your Windows operating system has the latest critical security updates from Microsoft Regular Windows updates Check if your Windows operating system has the latest regular security updates from Microsoft Application updates Check if crucial web related applications installed on your system are up to date Outdated applications can be exploited by malicious software making your PC vulnerable to outside attacks Weak passwords Check whether the passwords of the Windows accounts configured on the system are easy to guess or not Setting passwords that are hard to guess strong passwords makes it very difficult for hackers to break into your system A strong password includes uppercase and lowercase letters numbers and special characters such as or 9 Media autorun Check the status of the Windows Autorun feature This feature enables applications to be automatically started from CDs DVDs USB drives or other external devices Some types of malware use Autorun to spread automatically from removable media to the PC This is why it is recommended to disable this Windows feature Note If you turn off monitoring of a specific vulnerability related issues will no longer be recorded in the Eve
149. tings button on the upper toolbar 3 In the Settings Overview window select Antivirus 4 In the Antivirus Settings window select the Exclusions tab For best protection it is recommended to turn on automatic scan for all types of removable storage devices The scanning options are pre configured for the best detection results If infected files are detected Bitdefender will try to disinfect them remove the malware code or to move them to quarantine If both actions fail the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files The scanning options are standard and you cannot change them 15 4 Configuring scan exclusions Bitdefender allows excluding specific files folders or file extensions from scanning This feature is intended to avoid interference with your work and it can also help improve system performance Exclusions are to be used by users having advanced computer knowledge or otherwise following the recommendations of a Bitdefender representative You can configure exclusions to apply to on access or on demand scanning only or to both The objects excluded from on access scanning will not be scanned no matter if they are accessed by you or by an application Note Exclusions will NOT apply for contextual scanning Contextual scanning is a type of on demand scanning you right click the file or folder you want to scan and select Scan with Bitdefender 15 4 1 Excluding files or
150. tuations Bitdefender Antivirus Plus 2013 includes two special operation modes Game Mode Laptop Mode 5 5 1 Game Mode Game Mode temporarily modifies protection settings so as to minimize their impact on system performance The following settings are applied when Game Mode is on All Bitdefender alerts and pop ups are disabled On access scanning is set to the Permissive protection level Autoscan is turned off Autoscan finds and uses time slices when system resource usage falls below a certain threshold to perform recurring scans of the entire system Auto Update is turned off e The Bitdefender toolbar in your web browser is disabled when you play browser based online games While in Game Mode the Bitdefender icon in the system tray changes to 13 Using Game Mode By default Bitdefender automatically enters Game Mode when you start a game from the Bitdefender s list of known games or when an application goes to full The basics 16 Bitdefender Antivirus Plus 2013 screen Bitdefender will automatically return to the normal operation mode when you close the game or when the detected application exits full screen If you want to manually turn on Game Mode use one of the following methods Right click the Bitdefender icon in the system tray and select Turn Game Mode On Enable using Game Mode keyboard shortcut Press Ctrl Shift Alt G the default hotkey Important Do not forget to turn Game Mode
151. turn off the Postpone reboot option by clicking the corresponding switch Keeping Bitdefender up to date 36 Bitdefender Antivirus Plus 2013 How to 37 Bitdefender Antivirus Plus 2013 10 Installation 10 1 How do install Bitdefender on a second computer If you have purchased a license key for more than one computer you can use the same license key to register a second PC To install Bitdefender correctly on a second computer follow these steps 1 Install Bitdefender from the CD DVD or using the installer provided in the online purchase e mail and follow the same installation steps 2 When the registration window appears enter the license key and click Register Now 3 At the next step you have the option to log in to your MyBitdefender account or create a new MyBitdefender account You can also choose to create a MyBitdefender account later on 4 Wait until the installation process is completed and close the window 10 2 When should reinstall Bitdefender In some situations you may need to reinstall your Bitdefender product Typical situations when you would need to reinstall Bitdefender include the following you have reinstalled the operating system you have purchased a new computer you want to change the display language of the Bitdefender interface To reinstall Bitdefender you can use the installation disc you purchased or download a new version from the Bitdefender website During the
152. ues follow these steps 1 Open the Bitdefender window Click the Events button on the upper toolbar In the Events Overview window select Antivirus In the Antivirus Events window select the Vulnerability tab Ui AeA W N You can see detailed information regarding the detected system vulnerabilities Depending on the issue to fix a specific vulnerability proceed as follows If Windows updates are available click Update now to open the Vulnerability Scan wizard and install them If an application is outdated click Update now to find a link to the vendor web page from where you can install the latest version of that application If a Windows user account has a weak password click Fix password to force the user to change the password at the next logon or change the password yourself For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as or If the Windows Autorun feature is enabled click Disable to disable it To configure the vulnerability monitoring settings follow these steps 1 Open the Bitdefender window 2 Click the Settings button on the upper toolbar 3 In the Settings Overview window select Antivirus 4 In the Antivirus Events window select the Vulnerability tab 5 Click the switch to turn on or off Automatic Vulnerability Scan Important To be automatically notified about system or application vulnerabilities keep the Automa
153. ular web browser Automatically open in Bitdefender Safepay Have Bitdefender prompt you for action each time Never use Bitdefender Safepay for pages visited in a regular browser Domains list Choose how Bitdefender Safepay will behave when you visit websites from specific domains in your regular web browser by adding them to the domains list and selecting the behavior for each one Automatically open in Bitdefender Safepay Have Bitdefender prompt you for action each time Never use Bitdefender Safepay when visiting a page from the domain in a regular browser 17 3 Managing bookmarks If you disabled the automatic detection of some or all websites or Bitdefender simply doesn t detect certain websites you can add bookmarks to Bitdefender Safepay so that you can easily launch favorite websites in the future Follow these steps to add a URL to Bitdefender Safepay bookmarks 1 Click next to the address bar to open the Bookmarks page Note D The Bookmarks page is opened by default when you start Bitdefender Safepay Safepay secure online transactions 88 Bitdefender Antivirus Plus 2013 2 Click the button to add a new bookmark 3 Enter the URL and the title of the bookmark and click Create The URL is also added to the Domains list on the settings page 17 4 Hotspot protection for unsecured networks When using Bitdefender Safepay while connected to unsecured Wi fi networks for example a public hotspot
154. ut user interaction Glossary 122 Bitdefender Antivirus Plus 2013 Spam Electronic junk mail or junk newsgroup postings Generally known as any unsolicited e mail Spyware Any software that covertly gathers user information through the user s Internet connection without his or her knowledge usually for advertising purposes Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet however it should be noted that the majority of shareware and freeware applications do not come with spyware Once installed the spyware monitors user activity on the Internet and transmits that information in the background to someone else Spyware can also gather information about e mail addresses and even passwords and credit card numbers Spyware s similarity to a Trojan horse is the fact that users unwittingly install the product when they install something else A common way to become a victim of spyware is to download certain peer to peer file swapping products that are available today Aside from the questions of ethics and privacy spyware steals from the user by using the computer s memory resources and also by eating bandwidth as it sends information back to the spyware s home base via the user s Internet connection Because spyware is using memory and system resources the applications running in the background can lead to system crashes or general system insta
155. ws The Bitdefender icon in the system tray is grayed out and you are informed that the Bitdefender services are not responding The Bitdefender window indicates that the Bitdefender services are not responding The error may be caused by one of the following conditions an important update is being installed temporary communication errors between the Bitdefender services some of the Bitdefender services are stopped other security solutions running on your computer at the same time with Bitdefender Solving common issues 99 Bitdefender Antivirus Plus 2013 To troubleshoot this error try these solutions 1 Wait a few moments and see if anything changes The error may be temporary 2 Restart the computer and wait a few moments until Bitdefender is loaded Open Bitdefender to see if the error persists Restarting the computer usually solves the problem 3 Check if you have any other security solution installed as they may disrupt the normal operation of Bitdefender If this is the case we recommend you to remove all of the other security solutions and then reinstall Bitdefender For more information please refer to How do I remove other security solutions p 51 If the error persists please contact our support representatives for help as described in section Asking for help p 111 21 7 Bitdefender removal failed This article helps you troubleshoot errors that may occur when removing Bitdefende
156. y into Bitdefender Rescue Mode by following the steps below Note D This method is not available on computers running Windows XP 1 Start reboot your computer and start pressing the space key on your keyboard before the Windows logo appears 2 A menu will appear prompting you to select an operating system to start Press TAB to go to the tools area Choose Bitdefender Rescue Image and press the Enter key to boot into a Bitdefender environment from where you can clean up your Windows partition 3 If prompted press Enter and select the screen resolution closest to the one you normally use Then press Enter again Bitdefender Rescue Mode will load in a few moments Scanning your system in Rescue Mode To scan your system in Rescue Mode follow these steps 1 Enter Rescue Mode as described in Starting your system in Rescue Mode p 102 The Bitdefender logo will appear and the antivirus engines will start to be copied A welcome window will then appear Click Continue An update of the antivirus signatures is started U A W N After the update is completed the Bitdefender On demand Antivirus Scanner window will appear 6 Click Scan Now select the scan target in the window that appears and click Open to start scanning It is recommended to scan your entire Windows partition Removing malware from your system 103 Bitdefender Antivirus Plus 2013 Note When working in Rescue Mode you are dealing with

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