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HP ENVY m6-1118tx

1. 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Battery Description Spare part number 9 cell 100 Wh 3 0 Ah Li ion battery 672412 001 6 cell 62 Wh 2 8 Ah Li ion battery 671731 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface Slide the battery release latch 1 to release the battery Pivot the front edge of the battery 2 up and back A oO N Remove the battery 3 from the computer of Component replacement procedures 47 To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery down into the battery bay until it is seated The battery release latch will automatically lock into place Hard drive E NOTE The hard drive spare part kit does not include the hard drive bracket hard drive connector cable or screws Description Spare part number 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9
2. processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A10 4600M 3 20 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD 8 4500 2 80 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 12 cache DDR3 dual core 35 W AMD A6 4400M 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 L2 cache DDR3 dual core 35 W AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 2 Category Processors continued Description Computer model Computer model equipped with equipped with AMD processor Intel processor Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3 cache 35 Intel Quad Core 17 3520 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up t
3. Ey NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The following illustration shows the heat sink removal process for a computer model equipped with an AMD processor The process for removing the heat sink on a computer model equipped with an Intel processor is identical Component replacement procedures 79 3 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Philllips screws 1 that secure the heat sink to the system board and then remove the heat sink 2 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it EJ NOTE The following illustration shows the heat sink removal process computer model equipped with an AMD processor The process for removing the heat sink on a computer model equipped with an Intel processor is identical NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations on a computer mo
4. 8192 MB 4096 MB not supported on computer models equipped with a 32 bit operating system or with Windows Home Basic e 8192 MB 8192 MBx1 or 4096x2 not supported on computer models equipped with a 32 bit operating system e 6144 MB 4096 MB 2048 MB not supported on computer models equipped with a 32 bit operating system e 4096 4096 MBx1 or 2048 MBx2 e 2048 2048x1 Computer model equipped with AMD processor Computer model equipped with Intel processor Category Hard drive Description Computer model equipped with AMD processor Supports 6 35 cm 2 5 in hard drives in 9 5 y mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives e TB 5400 rpm 9 5 mm not supported on computer models equipped with Windows 7 Starter 32 bit operating system e 750GB 7200 rpm and 5400 rpm 9 5 mm not supported on computer models equipped with Windows 7 Starter 32 bit operating system e 640 GB 5400 rpm 9 5 mm not supported on computer models equipped with Windows 7 Starter 32 bit operating system e 500GB 7200 rpm and 5400 rpm 9 5 mm e 320GB 7200 rpm and 5400 rpm 9 5 and 7 0 mm Computer model equipped with Intel processor 4 Solid state drive 32 GB mSATA Optical drive Fixed y Serial ATA 12 7 mm tray load 9 5 mm thickness Supports DVD RW Double Layer wit
5. Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the two Phillips PM2 5x5 0 screws 2 that secure the fan to the base enclosure 3 Remove the fan 3 Reverse this procedure to install the fan 74 Chapter 4 Removal and replacement procedures System board NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use only on computer models equipped with an AMD processor a graphics subsystem with 702177 601 discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an AMD processor a graphics subsystem with 725064 501 and discrete memory and the Windows 8 Standard operating system 702177 501 For use only on computer models equipped with an Intel processor a 7670M graphics subsystem 698399 601 with 2048 MB discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel processor a 7670M graphics subsystem 698399 501 with 2048 MB discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel processor a 7670M graphics subsystem 698397 601 with 1024 MB discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel processor a 7670M graphics subsystem 698397 501 with 1024 MB discrete memory and the Windows
6. 4 Remove the TouchPad button board 3 Reverse this procedure to install the TouchPad button board Fan Description Spare part number Fan includes cable 686901 001 NOTE To properly ventilate the computer allow at least a 7 6 cm 3 inch clearance on the left side and rear panel of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Component replacement procedures 73 Keyboard see Keyboard on page 56 d cover see Top cover on page 65
7. Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling 42 A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any heigh
8. 3 0 MB L3 cache 700627 001 35 W Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 682417 001 35 W Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 677152 001 35 W Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 L3 cache 35 W 653340 001 11 Heat sink includes replacement thermal material For use only on computer models equipped with an AMD processor and a graphics 687231 001 subsystem with discrete memory For use only on computer models equipped with an AMD processor and a graphics 687230 001 subsystem with UMA memory For use only on computer models equipped with an Intel processor and a graphics 686905 001 subsystem with discrete memory For use only on computer models equipped with an Intel processor and a graphics 686904 001 subsystem with UMA memory 12 Speakers include cables and 4 rubber isolators 686925 001 13 USB board 6869 18 001 14 Subwoofer includes cables and 2 rubber isolators 686926 001 15 Power connector cable includes bracket 686900 001 16 Base enclosure includes battery release latch assembly 707886 001 17 Battery 9 cell 100 Wh 3 0 Ah Li ion battery 672412 001 6 cell 62 Wh 2 8 Ah Li ion battery 671731 001 18 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel 686916 001 and optical drive bracket Computer major components 27 Component Spare part number 19 RTC ba
9. Latin America Thailand For use only on computer models 698402 B31 For use on all computer models in the 698402 031 equipped with an Intel processor in United Kingdom and Singapore the Netherlands For use all computer models in Russia 698402251 For use on all computer models in 698402 001 Before removing the keyboard follow these steps 1 the United States computer on and then shut it down through the operating system Remove the battery see Battery on page 47 U B Q N Disconnect all external devices from the computer Remove the service cover see Hard drive on page 48 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the Disconnect the power from the computer by unplugging the power cord from the computer Component replacement procedures 57 Remove the keyboard 1 Remove the two Phillips PM2 5x 10 0 screws that secure the keyboard to the computer 2 Rest and secure the computer on its right side Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release holes and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 58 Chapter 4 Removal and replacement procedures 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests at an angle 7 the l
10. Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines 44 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement procedures Equipment guidelines Grounding equip
11. Processor see Processor on page 81 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward yov 3 Disconnect the power connector cable 1 and the RTC battery 2 cable from the system board 76 Chapter 4 Removal and replacement procedures 4 Remove the two Phillips PM2 0x3 0 screws that secure the USB board to the system board N m a 5 Turn the computer right side up with the front toward you 6 Open the computer 7 Disconnect the following cables from the system board 1 Display panel cable 2 Left speaker cable 3 Optical drive connector board ZIF cable 8 Remove the two Phillips PM2 5x3 5 screws 1 that secure the system board to the base enclosure Component replacement procedures 77 9 Lift the right side of the system board 2 until it rests at angle 10 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Heat sink 78 Ef NOTE The heat sink spare part kit includes replacement thermal material Description Spare part number For use only on computer models equipped with an AMD processor and a graphics subsystem 687231 001 with discrete memory For use only on computer models equipped with an AMD processor and a graphics subsystem 687230 001 with UMA memory For use only on computer models equipped with an Intel proces
12. Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive
13. change the computer boot order See Changing the computer boot order on page 110 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created Restart the computer 2 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition 110 HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 105 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue C
14. hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 677152 001 Intel Core i3 2370M 2 40 GHz processor 1333 MHz 3 0 MB L3 cache dual core 35 includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number Description 680645 001 Intel Core i5 3210M 2 50 GHz processor turbo up to 3 10 GHz 1600 MHz 3 0 MB L3 cache dual core 35 W includes replacement thermal material 680647 001 Intel Core i7 3612QM 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz 6 0 MB L3 cache quad core 35 W includes replacement thermal material 681954 001 Intel Core i7 3520M 2 90 GHz processor turbo up to 3 60 GHz 1600 MHz 4 0 L3 cache dual core 35 W includes replacement thermal material 682417 001 Intel Core i3 3110M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal material 683046 001 AMD A10 4600M 2 30 GHz processor turbo up to 3 20 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W includes replacement thermal material 683047 001 AMD A6 4400M 2 70 GHz processor turbo up to 3 20 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W includes replacement thermal material 683048 001 AMD A8 4500M 1 90 GHz processor turbo up to 2 80 GHz 1600 MHz FSB 4 0 MB L2 cache D
15. 071 For use only on computer models 698401 061 For use only on computer models 698401 AB1 equipped with an Intel processor in Italy equipped with an Intel processor in Taiwan For use only on computer models 698401 161 For use only on computer models 698401 281 equipped with an Intel processor in equipped with an Intel processor in Latin America Thailand For use only on computer models 698401 B31 For use on all computer models in the 698401 031 equipped with an Intel processor in United Kingdom and Singapore the Netherlands For use all computer models in Russia 698401 251 For use on all computer models in 698401 001 the United States Keyboard without backlight in natural silver finish includes keyboard cable For use only on computer models 698402 261 For use only on computer models 698402 171 equipped with an Intel processor in equipped with an AMD processor in Bulgaria Saudi Arabia For use on all computer models in the 698402 FL1 For use on all computer models in 698402 AD1 Czech Republic and Slovakia South Korea For use on all computer models in France 698402 051 For use on all computer models in Spain 698402 071 For use only on computer models 698402 061 For use only on computer models 698402 1 equipped with an Intel processor in Italy equipped with an Intel processor in Taiwan For use only on computer models 698402 161 For use only on computer models 698402 281 equipped with an Intel processor in equipped with an Intel processor in
16. 1 from the system board Detach the RTC battery 2 from the base enclosure The RTC battery is attached to the base enclosure with double sided tape ee ee eee ee l 0 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 51 Optical drive Description Spare part number DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical drive 686916 001 bracket Before removing the optical drive follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 Remove service cover see Hard drive on page 48 Remove the optical drive 1 Remove the Phillips PM2 5x3 5 screw 1 that secures the optical drive the computer 2 Use a flatblade screw driver or similar tool to press on the optical drive bracket tab 2 to release the optical drive 52 Chapter 4 Removal and replacement procedures 3 Remove the optical drive 3 from the computer 4 If it is necessary to replace the optical drive bezel use a thin tool or an unbent paper clip 1 to release the optical drive tray 5
17. 36 64 speaker component 12 speakers location 12 removal 84 spare part number 27 36 84 specifications computer 101 display 102 hard drive 103 subwoofer location 19 removal 87 spare part number 27 36 87 system board removal 75 spare part numbers 39 40 75 26 36 T tools required 41 top cover removal 65 spare part numbers 25 36 39 65 TouchPad button 15 TouchPad button board removal 72 spare part number 25 35 72 TouchPad components 15 TouchPad light 15 TouchPad on off button 15 TouchPad zone 15 transporting guidelines 44 U USB board removal 86 spare part number 27 35 86 USB port 17 18 V vents 17 20 video product description 5 warranty period 47 webcam 11 webcam light 11 webcam microphone module removal 94 spare partnumber 95 spare partnumbers 29 35 40 Windows applications key 13 Windows logo key 13 wireless antenna locations 11 removal 96 spare partnumber 30 35 97 Wireless Antenna Kit spare part number 30 35 97 wireless light 14 wireless module compartment 20 wireless module compartment cover removal 61 spare partnumber 28 62 wireless product description 6 WLAN module removal 61 spare part numbers 36 39 61 workstation guidelines 44 28 34
18. 8 Standard operating system For use only on computer models equipped with an Intel processor a graphics subsystem with 698395 601 UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel processor a graphics subsystem with 698395 501 UMA memory and the Windows 8 Standard operating system Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 d WLAN module see WLAN module on page 61 e Solid state drive see Solid state drive on page 64 f cover see Top cover on page 65 g Fan see Fan page 73 Component replacement procedures 75 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 55 e sink see Heat sink on page 78
19. DDR3 dual core 35 W AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 L2 cache 713549 001 DDR3 dual core 35 W AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 685990 001 35 W Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 701658 001 6 0 MB L3 cache 35 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 680647 001 6 0 MB L3 cache 35 W Intel Quad Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 681954 001 MB L3 cache 35 W Component replacement procedures 81 82 Description Spare part number Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 711903 001 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 680645 001 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 713163 001 Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 700627 001 Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 682417 001 Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 677152 001 Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 653340 001 Before removing the processor follow these
20. France 698401 051 For use only on computer models equipped with an Intel processor in Italy 698401 061 For use only on computer models equipped with an Intel processor in Latin America 698401 161 For use only on computer models equipped with an Intel processor in the Netherlands 698401 31 For use on all computer models in Russia 698401 251 For use only on computer models equipped with an AMD processor in Saudi Arabia 698401 171 For use on all computer models in South Korea 698401 AD1 For use on all computer models in Spain 698401 071 For use only on computer models equipped with an Intel processor in Taiwan 698401 1 For use only computer models equipped with an Intel processor in Thailand 698401 281 For use on all computer models in the United Kingdom and Singapore 698401 031 For use on all computer models in the United States 698401 001 Keyboard without backlight in natural silver finish includes keyboard cable For use only on computer models equipped with an Intel processor in Bulgaria 698402 261 For use on all computer models in the Czech Republic and Slovakia 698402 FL1 For use on all computer models in France 698402 051 For use only on computer models equipped with an Intel processor in Italy 698402 061 For use only on computer models equipped with an Intel processor in Latin America 698402 161 For use only on computer models equipped with an Intel processor in the Netherlands 698402 31 For use on all computer models in Russia 698402 2
21. HP Smart AC adapter for use on all computer models non PFC 3 wire 693712 001 90 W HP Smart AC adapter for use on all on computer models PFC 3 wire 693713 001 90 W HP Smart AC adapter for use on all on computer models PFC EM 3 wire 698395 501 System board for use only on computer models equipped with an Intel processor graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 698395 601 System board for use only on computer models equipped with an Intel processor graphics subsystem with UMA memory and the Windows 8 Professional operating system includes replacement thermal material 698397 501 System board for use only on computer models equipped with an Intel processor a 7670M graphics subsystem with 1024 MB discrete memory and the Windows 8 Standard operating system includes replacement thermal material 698397 601 System board for use only on computer models equipped with an Intel processor a 7670M graphics subsystem with 1024 MB discrete memory and the Windows 8 Professional operating system includes replacement thermal material 698399 501 System board for use only on computer models equipped with an Intel processor a 7670M graphics subsystem with 2048 MB discrete memory and the Windows 8 Standard operating system includes replacement thermal material 698399 601 System board for use only on computer models equipped with an Intel processor a 7670M graphic
22. I RR RR 104 Creating HP Recovery media 105 Restore an recovery sociso N EN ob f REA URS UND RAD aaa eae 106 Using Windows Refresh for quick and easy recovery ssssssssee 107 Remove everything and reinstall Windows sssssssssees 108 Recovering using HP Recovery 108 What you need fo know qa aia aria prp ONU D EE UP GR 109 Using the HP Recovery partition to recover a minimized image select ups i tou PTT TC 109 Using HP Recovery media to 110 Changing the computer boot order reete tdi t txt eet ERE GERA 110 Removing the HP Recovery partition Pent n Oen tu pas etn 110 Power set requiremelis 111 Requirements for all countries obe eat airo baut tua petu i n 111 Requirements for specific countries and regions ssssssssssssseeeneeee 112 9 Recycling NTRTTTTI 113 EE sr en ati REL E DENM T 114 vii viii 1 Product description Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor Product Name HP ENVY m Notebook PC y Processors e A10 5750M 2 50 GHz
23. WLAN module for use only on computer models equipped with 670290 001 an Intel processor in Japan Z CAUTION prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 uo B Q N Remove the service cover see Hard drive on page 48 Remove the WLAN module 1 Loosen the captive screw 1 that secures the wireless module compartment cover to the computer 2 Lift the right side of the wireless module compartment cover 2 until it rests at an angle Component replacement procedures 61 3 Remove wireless module compartment cover 3 by sliding it away from the computer at an angle The wireless module compartment cover is available in the Service Cover Kit spare part number 686920 001 4 Disconnect the WLAN antenna ca
24. any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 99 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostic test while it is running press esc 100 Chapter 5 Using Setup Utility BIOS and System Diagnostics 6 Specifications Computer specifications Metric U S Dimensions Width 37 95 cm 14 94 in Depth 25 07
25. cable The display panel cable is available using spare part number 686898 001 15 If it is necessary to replace the display hinges Remove the six Phillips 2 5x3 0 broad head screws 1 that secure the display hinges to the display enclosure Component replacement procedures 95 b Remove the display hinges 2 The display hinges are available using spare part number 686913 001 16 If it is necessary to replace the wireless antenna cables and transceivers Release the wireless antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the wireless antenna transceivers 2 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape 96 Chapter 4 Removal and replacement procedures Remove the wireless antenna cables and transceivers 3 The wireless antenna cables and transceivers are available using spare part number 686894 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 97 5 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of
26. cover see WLAN module on page 61 Remove the solid state drive 1 Remove the Phillips PM2 0x3 0 screw 1 that secures the solid state drive to the base enclosure The solid state drive tilts up 2 Remove the solid state drive by pulling the drive away from the slot at an angle 2 Reverse this procedure to install the solid state drive Chapter 4 Removal and replacement procedures NOTE The top cover spare kit includes TouchPad Description Spare part number In midnight black finish 686931 001 In natural silver finish 690232 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover Power button board see Power button board on page 69 Fingerprint reader board see Fingerp
27. drive 3 from the hard drive bay t e 0 lt 0 0 0 0 0 0 0 0 cL 1 1 0 bd Component replacement procedures 49 7 7 is necessary to disassemble the hard drive perform the following steps d Disconnect the hard drive connector cable 1 from the hard drive Remove the four Phillips PM3 0x3 0 screws 2 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 686907 001 l 1 1 0 1 1 1 Reverse this procedure to reassemble and install the hard drive 50 Chapter 4 Removal and replacement procedures RTC battery Description Spare part number RTC battery includes cable and double sided tape 672349 001 Before removing the RTC battery follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 Remove the service cover see Hard drive on page 48 Remove the RTC battery LP 2 3 Disconnect the RTC battery cable
28. html 27 IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots Press and hold as you press power button 2 Select Troubleshoot from the boot options menu 3 Select HP Recovery Manager and follow the on screen instructions Restore and recovery 109 Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager
29. on page 52 Keyboard see Keyboard on page 56 d cover see Top cover on page 65 e Speakers see Speakers on page 84 Remove the USB board 1 Disconnect the subwoofer cable 1 from the USB board 2 Remove the Phillips PM2 5x3 5 screw 2 that secures the USB board to the base enclosure 3 Remove the USB board 3 from the base enclosure Chapter 4 Removal and replacement procedures Reverse this procedure to install the USB board Subwoofer Description Spare part number Subwoofer includes cables and 2 rubber isolators 686926 001 Before removing the subwoofer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 and then remove the following components f Hard drive see Hard drive on page 48 Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 Top cover see Top cover on page 65 Speakers see Speakers on page 84 USB board see USB board on page 86 Remove the subwoofer 1 Remove the two Phillips PM2 0x2 0 broad head screws 1 that secure the subwoofer to the base enclosure Component replacement proce
30. secure the display panel to the display enclosure 1 m Lift the top edge of the display panel 1 and then swing it up and forward until it rests upside down in front of the display enclosure Release the adhesive support strip 2 that secures the display panel cable to the display panel Component replacement procedures 93 e Disconnect the display panel cable 3 from the display panel f Remove the display panel The display panel is available using spare part number 686921 001 13 If it is necessary to replace the webcam microphone module a Disconnect the webcam microphone module cable 1 from the webcam microphone module Z CAUTION Handle the webcam microphone module with caution The module has a thin profile and is susceptible to damage when not handled carefully 94 Chapter 4 Removal and replacement procedures b Detach the webcam microphone module 2 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape Remove the webcam microphone module The webcam microphone module is available using spare part number 686587 001 14 If it is necessary to replace the display panel cable a Disconnect webcam microphone module cable 1 the webcam microphone module b Release the display panel cable 2 from the clips and routing channel built into display enclosure Remove the display panel
31. set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 112 Chapter 8 Power cord set requirements 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 113 Index A AC adapter light 19 AC adapter spare part numbers 32 36 Action keys 13 antenna locations 11 removal 96 spare partnumber 30 35 97 audio product description 5 audio in jack 17 audio out jack 17 B bkey 13 base enclosure spare part number 27 39 battery removal 47 spare part numbers 27 34 47 battery bay 19 battery release latch 19 bottom components 19 button component 12 buttons optical drive eject 18 power 12 TouchPad 15 TouchPad on off 15 cables service considerations 42 caps lock light 14 chipset product description 2 components bottom 19 button 12 display 11 114 Index fingerprint reader 12 front 16 keys 13 left side 17 lights 14 rightside 18 speakers 12 TouchPad 15 computer major components 23 compu
32. steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 e Fan see Fan on page 73 f System board see System board on page 75 g sink see Heat sink on page 78 Remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise until you hear a click Chapter 4 Removal and replacement procedures 2 Lift the processor 2 straight up and remove it Ef NOTE The gold triangle 3 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor a 1 Reverse this procedure to install the processor Optical drive connector board Description Spare part number Optical drive connector board includes cable 686899 001 Before removing the optical drive connector board follow these steps 1 Turn off the computer I
33. with simple steps This chapter provides information about the following processes e Creating recovery media and backups Restoring and recovering your system 399 NOTE This guide describes overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory 104 Chapter 7 Backing up restoring and recovering See Creating Recovery m
34. 2 171 Keyboard in natural silver finish for use only on computer models equipped with an AMD processor in Saudi Arabia includes keyboard cable 698402 251 Keyboard in natural silver finish for use on all computer models in Russia includes keyboard cable Sequential part number listing 37 38 Spare part number Description 698402 261 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Bulgaria includes keyboard cable 698402 281 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Thailand includes keyboard cable 698402 1 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Taiwan includes keyboard cable 698402 AD1 Keyboard in natural silver finish for use on all computer models in South Korea includes keyboard cable 698402 831 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in the Netherlands includes keyboard cable 698402 FL1 Keyboard in natural silver finish for use on all computer models in the Czech Republic and Slovakia includes keyboard cable 698403 001 Keyboard with backlight in midnight black finish for use on all computer models in the United States includes backlight cable and keyboard cable 698403 041 Keyboard with backlight in midnight black finish for use only on co
35. 30 GHz processor 1333 MHz 3 0 MB L3 cache dual core 35 W includes replacement thermal material 655795 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter for use on all computer models 657325 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter for use on all computer models 669299 001 500 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 669300 001 640 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 670034 001 8 GB memory module PC3 12800 1600 MHz 670290 001 Intel Centrino Wireless N 2230 WLAN module for use only on computer models equipped with an Intel processor 670691 001 Ralink RT5390F 802 11b g n 1x1 WLAN module for use on all computer models 671731 001 6 cell 62 Wh 2 80 Ah Li ion battery 672349 001 RTC battery includes cable and double sided tape 672412 001 9 cell 100 Wh 3 00 Ah Li ion battery 675794 001 Atheros WB225 1x1 802 11b g n Bluetooth Combo Adapter for use on all computer models 676521 001 1 TB 5400 rpm 9 5 mm hard drive does not include hard drive bracket
36. 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 686907 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 Remove the hard drive 1 Loosen the captive screw 1 that secures the service cover to the computer 2 Slide the battery release latch 2 to release the service cover The service cover releases 3 forward 48 Chapter 4 Removal and replacement procedures 3 Remove service cover 4 by lifting it straight up The service cover is available in the Service Cover Kit spare part number 686920 001 4 Disconnect the hard drive connector cable 1 from the system board and then release the cable from the space between the hard drive and the right side of the hard drive bay 5 Remove the four Phillips PM2 5x3 5 screws 2 that secure the hard drive to the computer 6 Remove the hard
37. 51 For use only on computer models equipped with an AMD processor in Saudi Arabia 698402 171 For use on all computer models in South Korea 698402 ADI For use on all computer models in Spain 698402 071 For use only on computer models equipped with an Intel processor in Taiwan 698402 AB1 For use only on computer models equipped with an Intel processor in Thailand 698402 281 For use on all computer models in the United Kingdom and Singapore 698402 031 For use on all computer models in the United States 698402 001 3 Top cover includes TouchPad In midnight black finish 705195 001 In natural silver finish 705196 001 4 Power button board includes cable 686917 001 5 TouchPad button board includes TouchPad button board cable 686919 001 and TouchPad cable Computer major components 25 Component Spare part number 6 Fingerprint reader board includes bracket and cable 686906 001 7 Fan includes cable 686901 001 8 Optical drive connector board includes cable 686899 001 9 System board includes replacement thermal material For use only on computer models equipped with an AMD processor a graphics 702177 601 subsystem with discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an AMD processor a graphics 725064 501 and subsystem with discrete memory and the Windows 8 Standard operating system 702177 501 For use only on computer models equipped
38. 71 031 Power cord for use on all computer models in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use on all computer models in Italy 3 pin black 1 83 m 49037 1 081 Power cord for use on all computer models in Denmark 3 pin black 1 83 m 490371 111 Power cord for use all computer models in Switzerland 3 pin black 1 83 m 49037 1 201 Power cord for use only on computer models equipped with an Intel processor in Thailand 3 pin black 1 83 m 490371 291 Power cord for use on all computer models in Japan 3 pin black 1 83 m 490371 1 Power cord for use only on computer models equipped with an Intel processor in the People s Republic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use on all computer models in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use on all computer models in South Africa 3 pin black 1 83 m 49037 1 BB1 Power cord for use on all computer models in Israel 3 pin black 1 83 m 49037 1 D01 Power cord for use on all computer models in Argentina 3 pin black 1 83 m 490371 061 Power cord for use only on computer models equipped with an Intel processor in India 3 pin black 1 83 m 622643 001 320 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The h
39. 8 pieces 128 bit M2 package Internal graphics e UMA with shared video memory e HD Graphics 4000 on computer models equipped with an Intel Core i7 Intel Core i5 or Intel Core i3 3110M processor e ntel HD Graphics 3000 GT2 on computer models equipped with an Intel Intel Core i3 2370M or Intel Core i3 2350M processor Support for HD decode HDMI and DX11 on all computer models Support for PX 5 0 on computer models equipped with a graphics subsystem with discrete memory 4 Category Panel Memory Chapter 1 Product description Description 15 6 in white lightemitting diode WLED SVA HD slim 3 2 mm BrightView 1366x768 display typical brightness 200 nits All display assemblies include one or two wireless local area network WLAN antenna cables Supports low voltage differential signalling LVDS Two customer accessible upgradable memory module slots DDR3 1600 MHz dual channel support on computer models equipped with an AMD processor or an Intel Core i7 Intel Core i5 or Intel Core i3 31 10M processor DDR3 1333 MHz dual channel support DDR3 1600 downgrade to DDR3 1333 on computer models equipped with an Intel Intel Core i3 2370M or Intel Core i3 2350M processor Supports 8192 MB of system RAM in the following configurations e 16384 MB 8192 MBx2 not supported on computer models equipped with a 32 bit operating system or with Windows Home Basic e 12288
40. A8 4500M 1 90 GHz processor turbo up to 2 80 GHz 1600 MHz FSB 4 0 683048 001 MB L2 cache DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 713550 001 MB L2 cache DDR3 dual core 35 W AMD A6 4400M 2 70 GHz processor turbo up to 3 20 GHz 1600 MHz FSB 1 0 683047 001 MB L2 cache DDR3 dual core 35 W AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 713549 001 MB L2 cache DDR3 dual core 35 W AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 685990 001 dual core 35 W 26 Chapter Illustrated parts catalog Component Spare part number Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 701658 001 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 680647 001 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 681954 001 MHz FSB 4 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz 711903 001 FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz 680645 001 FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 713163 001 35 W Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB
41. DR3 quad core 35 W includes replacement thermal material 685990 001 AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W includes replacement thermal material 686587 001 Webcam microphone module 686894 001 Wireless Antenna Kit includes left and right wireless antenna cables and transceivers 686895 001 Display enclosure in midnight black finish 686897 001 Display bezel for use only on computer models equipped with an AMD processor 686898 001 Display panel cable includes webcam microphone module cable 686899 001 Optical drive connector board includes cable 686900 001 Power connector cable includes bracket 686901 001 Fan includes cable 686904 001 Heat sink for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory includes replacement thermal material 686905 001 Heat sink for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes replacement thermal material 686906 001 Fingerprint reader board includes bracket and cable 686907 001 Hard Drive Hardware Kit includes bracket connector cable and screws 686913 001 Display Hinge Kit includes left and right hinges 686916 001 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical drive bracket 686917 001 Power button board includes cable 686918 001 USB board 686919 001 TouchPad button board includes
42. Functions like the right button on an external mouse TouchPad 15 16 Front Component Description Digital Media Slot Supports the following digital card formats Secure Digital SD Memory Card e Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC Chapter 2 External component identification Left side 1 Component Vent Description Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 3 External monitor port HDMI port Connects an external VGA monitor or projector Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 RJ 45 network jack Connects a network cable 5 RJ 45 network jack lights e White top The network is connected e Amber bottom Activity is occurring on the network 6 7 USB 3 0 ports 2 Audio out headphone jack Audio in microphone jack Connect an optional USB 3 0 device and provide enhanced USB power performance NOTE For details about different types of USB ports see the HP Notebook Reference Guide Produces sound when connected to optional powe
43. HP ENVY m Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2013 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2013 Document Part Number 69277 1 002 Safety warning notice WARNING reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow th
44. OTE For information about HP 3D DriveGuard see the HP Notebook Reference Guide 6 USB 3 0 port Connects an optional USB 3 0 device and provides enhanced USB power performance NOTE For details about different types of USB ports see the HP Notebook Reference Guide 7 USB 2 0 port Connects an optional USB device 18 Chapter 2 External component identification Component Description 8 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e The computer is using DC power 9 Power connector Connects an AC adapter 10 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Bottom Item Component Description 1 Integrated subwoofer Provides superior bass sound 2 Battery bay Holds the battery 3 Battery release latch Releases the battery from the battery bay and opens the service cover Bottom 19 20 Component 4 Vents 4 Description Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Wireless module compartment 6 Servi
45. Useaflatblade screw driver or similar tool to press on the optical drive bezel tab 2 and then release the left side of the optical drive bezel 3 Component replacement procedures 53 6 Remove the optical drive bezel 4 7 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 8 Remove the two Phillips PM2 0x3 3 screws 1 that secure the optical drive bracket to the optical drive 9 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 54 Chapter 4 Removal and replacement procedures Memory module Description Spare part number 8 GB memory module PC3 12800 1600 MHz 670034 001 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 NM Remove the service cover see Hard drive on page 48 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memor
46. a you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support e f you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions e f you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type n and then select Help and Support e Ifyou want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This opti
47. al media cards Chapter 1 Product description HP Multi Format Digital Media reader with push push technology supporting the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC Category Ports Description Combination audio out stereo headphone audio in mono microphone HDMI v1 4 supporting up to 1920x1200 60Hz HP Smart AC adapter RJ 45 Ethernet Gigabit support with LED indicators USB 3 0 ports on computer 2 on left side 1 on right side USB 2 0 ports on computer 1 on right side USB port allocation One for the computer One for the fingerprint reader One for the MiniCard One for the webcam microphone module Dsub 15 pin supporting 1920x1600 external resolution 9 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Computer model equipped with AMD processor A Computer model equipped with Intel processor Combination audio out stereo headphone audio in mono microphone HDMI v1 4 supporting up to 1920x1200 60Hz HP Smart AC adapter RJ 45 Ethernet Gigabit support with LED indicators USB 3 0 ports on computer 2 on left side 1 on right side USB 2 0 ports on computer 1 on right side USB port allocation One for the comp
48. ard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 633252 001 750 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 634250 001 750 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 Sequential part number listing 33 34 Spare part number Description 634925 001 500 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 641369 001 4 GB memory module PC3 12800 1600 MHz 641672 001 320 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 652972 001 2 GB memory module PC3 12800 1600 MHz 653340 001 Intel Core i3 2350M 2
49. bles 1 from the terminals on the WLAN module NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 terminal The 2 WLAN antenna cable is connected to the WLAN module 2 terminal 5 Remove the two Phillips PM2 0x3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up 62 Chapter 4 Removal and replacement procedures 6 Remove the WLAN module by pulling module away from the slot angle 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 63 64 Solid state drive Description Spare part number 32 GB solid state drive for use only on computer models equipped with an Intel processor 686927 001 Before removing the solid state drive follow these steps Turn off the computer If you are unsure whether computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 Remove the service cover see Hard drive on page 48 ou Remove the wireless module compartment
50. bracket 2 until it rests at an angle and then remove the bracket 3 by sliding it up and forward at an angle 6 Remove the fingerprint reader board 4 Reverse this procedure to install the fingerprint reader board Component replacement procedures 71 TouchPad button board Description Spare part number TouchPad button board includes TouchPad button board cable and TouchPad cable 686919 001 Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward yov 2 Release the ZIF connector to which the TouchPad board cable is attached and then disconnect the TouchPad board cable 1 from the TouchPad board 3 Remove the Phillips PM2 5x3 5 screw 2 that secures the TouchPad button board to the top cover 72 Chapter 4 Removal and replacement procedures
51. cable 686920 001 Service Cover Kit includes service cover and wireless module compartment cover Sequential part number listing 35 36 Spare part number Description 686921 001 15 6 in LED SVA HD BrightView display panel 686924 001 Screw Kit 686925 001 Speakers include cables and rubber isolators 686926 001 Subwoofer includes cables and rubber isolators 686927 001 32 GB solid state drive for use only on computer models equipped with an Intel processor 687230 001 Heat sink for use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory includes replacement thermal material 687231 001 Heat sink for use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory includes replacement thermal material 690019 001 Atheros AR9565 802 11b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter for use only on computer models equipped with an Intel processor 690020 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use on all computer models 690231 001 Display enclosure in natural silver finish 690232 001 Top cover in natural silver finish includes TouchPad 691415 001 Ralink RT5390R 802 11b g n 1x1 WiFi Adapter for use on all computer models 693710 001 65 W HP Smart AC adapter for use only on computer models equipped with an Intel processor RC V EM 3 wire 693711 001 65 W
52. ce HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 110 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Restore and recovery 107 Remove everything and reinstall Windows Sometimes you want t
53. ce cover Holds the WLAN device and the solid state drive CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support The service cover provides access to the optical drive retention screw hard drive bay wireless module compartment and memory module compartment Chapter 2 External component identification 3 Illustrated parts catalog Service tag 22 When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 47 for battery removal instructions T Warranty lylyOy Model Serial XXXXXXXX ULTRI MM MI Product XKXXXXX RUBORE Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts ar
54. cm 9 87 in Height front to back 2 21 to 2 65 cm 0 87 to 1 04 in Weight 2 40 kg 5 28 lb Input power Operating voltage and current Operating voltage and current 18 5 V dc 3 5 A 65 W 19 5 V de 3 33 A 65 W 19 V dc 4 74 A 90 W 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 101 15 6 inch WGA display specifications 102 Metric U S Dimensions Height 19 6 cm 7 72 in Width 34 7 cm 13 66 in Diagonal 39 8 cm 15 67 in Number of colors Contrast ratio up to 16 8 million 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 3 46W Viewing angle Chapter 6 Specifications 65 horizontal 50 vertical typical Hard drive specifications 1 TB 750 GB 640 GB 500 GB 320 GB Dime
55. d logon 1 2 3 Component esc key fn key Windows logo key Description Displays system information when pressed in combination with the fn key Executes frequently used system functions when pressed in combination with the b key or the esc key Displays the Windows Start menu 4 b key Enables or disables Beats Audio when pressed in combination with the fn key Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default 5 6 Action keys Windows applications key Execute frequently used system functions Displays a shortcut menu for items beneath the pointer 7 8 num lock key Integrated numeric keypad Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad enabled at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key Keys 13 Component Description 1 Power light White The computer
56. del equipped with a graphics subsystem with discrete memory e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it 80 Chapter 4 Removal and replacement procedures The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it I y Reverse this procedure to install the heat sink Processor NOTE The processor spare part kit includes replacement thermal material Description Spare part number AMD 10 5750 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 713548 001 cache DDR3 quad core 35 W AMD A10 4600M 2 30 GHz processor turbo up to 3 20 GHz 1600 MHz FSB 4 0 MB L2 683046 001 cache DDR3 quad core 35 W AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache 713551 001 DDR3 quad core 35 W AMD A8 4500M 1 90 GHz processor turbo up to 2 80 GHz 1600 MHz FSB 4 0 L2 cache 683048 001 DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 L2 cache 713550 001 DDR3 dual core 35 W AMD A6 4400M 2 70 GHz processor turbo up to 3 20 GHz 1600 MHz FSB 1 0 L2 cache 683047 001
57. dures 87 2 Remove subwoofer 2 from the base enclosure E NOTE The subwoofer includes two rubber isolators 3 These isolators are crucial to the performance of the subwoofer Reverse this procedure to install the subwoofer Power connector cable Description Spare part number Power connector cable includes bracket 686900 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a drive see Hard drive on page 48 Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 88 Chapter 4 Removal and replacement procedures Speakers see Speakers page 84 f USB board see USB board on page 86 Remove the power connector cable 1 Release the power connector cable 1 from the clips and routing channel built into the base enclosure 2 Remove the two Phillips PM2 5x5 0 screws 2 that secure the power connector and power connector bracket to the base enclosure 3 Remove the power connector b
58. e AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents JM 77 1 2 External component identification ccce eee eee eee eee eene eee ee eene nenne eset esaet nano 10 Locating hardware E eT ETE TE 10 locating sofware eae ernment rn ren eer tuia E pm Et mint Sern D em td UC dU etree 10 Display s cocer c Mte ccu E a a E HUN acme 11 Button speakers and fingerprint 12 E MM ULM 13 see NEC n p 14 Viger Dom RH Hr EE 15 gio aenea E O A E M 16 let Sidene a E E 17 BUG STE E T E E E 18 LUTTE TT IL PET 19 3 poris catalog esensina a 21 Cdi ERR 22 Computer ma or compohents risorse red vanes 23 Display assembly subcomponents Jornada iod hprbalenk duet ded esu tu ce bun HU CRM 29 Muss storage devices obicit i a e e en ae 30 uretimi eaaa od uela tr M PTUS n Ursa dure ra DR 32 Sequential part number listing iiec eire rh tpa sod rke S ERR e UAR re tea e UR io me pk
59. e around the optical drive bay are adequately supported The base enclosure can be damaged when removing the top cover if precautions are not taken Reverse this procedure to install the top cover 68 Chapter 4 Removal and replacement procedures Power button board Description Spare part number Power button board includes cable 686917 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 Remove the power button board 1 Detach the power button board cable from the top cover The power button board cable is attached to the top cover with double sided tape 2 Turn the top cover upside down with the front toward you 3 Remove the two Phillips PM2 5x3 5 screws 1 that secure the power button board to the top cover Component replacement procedures 69 4 Remove the power button board 2 making sure to route the power butt
60. e computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app Select Updates and tune ups and then select Check for HP updates now Follow the on screen instructions A O N At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing
61. e needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter Illustrated parts catalog Computer major components Computer major components 23 Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 29 2 Keyboard with backlight in midnight black finish includes backlight cable and keyboard cable For use on all computer models in Belgium 698403 A41 For use on all computer models in Canada 698403 DB1 For use on all computer models in Denmark Finland and Norway 698403 DH1 For use only on computer models equipped with an Intel processor in France 698403 051 For use only on computer models equipped with an Intel processor in Germany 698403 041 For use only on computer models equipped with an Intel processor in Greece 698403 151 For use on all computer models in Latin America 698403 161 For use on all computer models in the Netherlands 698403 B31 For use on all computer models in Portugal 698403 131 For use on all computer models in Saudi Arabia 698403 171 For use on all computer models in Switzerland 698403 BG1 For use on all computer models in Turkey 698403 141 F
62. edia on page 105 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries Desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager ET NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and
63. eft side of the keyboard 1 until the keyboard cable and the keyboard backlight cable are accessible Ef NOTE The keyboard backlight cable is present on select models only 8 Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 9 Release the ZIF connector 4 to which the keyboard backlight cable is attached and then disconnect the keyboard backlight cable 5 from the system board Component replacement procedures 59 10 Remove the keyboard 6 Reverse this procedure to install the keyboard 60 Chapter 4 Removal and replacement procedures WLAN module Description Spare part number For use on all computer models Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapter 675794 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6230 WLAN module 67069 1 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 Ralink RT5390R 802 11b g n 1x1 WiFi Adapter 691415 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter for use only on 690019 001 computer models equipped with an Intel processor Intel Centrino Advanced N 6235
64. elgium CEBC 1 CSA 2 Denmark DEMKO Finland FIMKO France UTE Germany VDE Italy IMQ 1 Japan METI 3 The Netherlands KEMA Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 250 configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord
65. ent thermal material 702177 501 System board for use only on computer models equipped with an AMD processor a graphics subsystem with discrete memory and the Windows 8 Standard operating system includes replacement thermal material 702177 601 System board for use only on computer models equipped with an AMD processor a graphics subsystem with discrete memory and the Windows 8 Professional operating system includes replacement thermal material 705195 001 Top cover in midnight black finish includes TouchPad 705196 001 Top cover in natural silver finish includes TouchPad 707886 001 Base enclosure includes battery release latch assembly 710418 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 713548 001 AMD A10 5750M 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W includes replacement thermal material Sequential part number listing 39 40 Spare part number Description 713549 001 AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W includes replacement thermal material 713550 001 AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 L2 cache DDR3 dual core 35 W includes replacement thermal material 713551 001 AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W includes replacement ther
66. er 1 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 30 Chapter 3 Illustrated parts catalog Description Spare part number 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes 686907 001 2a Hard drive connector cable 2b Hard drive bracket Hard drive bracket screws not illustrated 3 32 GB solid state drive for use only on computer models equipped with an 686927 001 Intel processor 4 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel 686916 001 and optical drive bracket Mass storage devices 31 Miscellaneous parts 32 Component AC adapter Spare part number 90 W HP Smart AC adapter for use on all on computer models PFC 3 wire 693712 001 90 W HP Smart AC adapter for use on all on computer models PFC EM 3 wire 6937 13 001 65 W HP Smart AC adapter for use on all computer models non PFC 3 wire 693711 001 65 W HP Smart AC adapter for use only on computer models equipped with an Intel processor 693710 001 RC V EM 3 wire Power cord 3 pin black 1 83 m For use on all computer models in A
67. f you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 Component replacement procedures 83 Remove the optical drive connector board 1 Release the ZIF connector to which the optical drive connector board cable is attached and then disconnect the optical drive connector board cable 1 from the system board 2 Remove the two Phillips PM2 5x3 5 screws 2 that secure the optical drive connector board to the base enclosure 3 Remove the optical drive connector board 3 from the base enclosure Reverse this procedure to install the optical drive connector board Speakers Description Spare part number Speakers include cables and 4 rubber isolators 686925 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging
68. ght cable and keyboard cable 698404 161 Keyboard with backlight in natural silver finish for use on all computer models in Latin America includes backlight cable and keyboard cable 698404 171 Keyboard with backlight in natural silver finish for use on all computer models in Saudi Arabia includes backlight cable and keyboard cable 698404 A41 Keyboard with backlight in natural silver finish for use on all computer models in Belgium includes backlight cable and keyboard cable 698404 B31 Keyboard with backlight in natural silver finish for use on all computer models in the Netherlands includes backlight cable and keyboard cable 698404 BG1 Keyboard with backlight in natural silver finish for use on all computer models in Switzerland includes backlight cable and keyboard cable 698404 DB1 Keyboard with backlight in natural silver finish for use on all computer models in Canada includes backlight cable and keyboard cable 698404 DH1 Keyboard with backlight in natural silver finish for use on all computer models in Denmark Finland and Norway includes backlight cable and keyboard cable 698405 001 Display bezel for use only on computer models equipped with an Intel processor 700627 001 Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 includes replacement thermal material 701658 001 Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W includes replacem
69. h SuperMulti Drive Supports zero power optical drive Audio and video Two speakers and subwoofer HD Beats audio Supports Microsoft premium requirements ae 2121 2 HP TrueVision HD camera fixed no tilt with activity LED 1280x720 by 30 frames per second 2 NT 24 ee Two dual array digital microphones with appropriate beam forming echo cancellation noise suppresion software 6 Category Ethernet Description Integrated 10 100 1000 network interface card NIC Computer model equipped with AMD processor 4 Computer model equipped with Intel processor Wireless Integrated wireless local area network WLAN options by way of wireless module One or two WLAN antennas built into display assembly varying by computer model Support for the following WLAN formats Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapter Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter Intel Centrino Advanced N 6230 WLAN module Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter Ralink RT5390R 802 11b g n 1x1 WiFi Adapter Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter Intel Centrino Advanced N 6235 WLAN module for use only in Japan Extern
70. hapter 7 Backing up restoring and recovering 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 111 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW Austria OVE B
71. ino Advanced N 6235 WLAN module for use only on computer models 670290 001 equipped with an Intel processor in Japan 23 32 GB solid state drive for use only on computer models equipped with an 686927 001 Intel processor Service Cover Kit includes 686920 001 28 Chapter Illustrated parts catalog Component Spare part number 24 Service cover includes one captive screw secured by an O ring 25 Wireless module compartment cover includes one captive screw secured by an O ring Display assembly subcomponents Item Component Spare part number 1 Display bezel For use only on computer models equipped with an AMD processor 686897 001 For use only on computer models equipped with an Intel processor 698405 001 2 15 6 in LED SVA HD BrightView display panel 686921 001 3 Display panel cable includes webcam microphone module cable 686898 001 4 Webcam microphone module Nuance webcam microphone module 716350 001 Display assembly subcomponents 29 Component Spare part number Webcam microphone module 686587 001 5 Display Hinge Kit includes left and right hinges 6869 13 001 6 Wireless Antenna Kit includes left and right wireless antenna cables 686894 001 and transceivers 7 Display enclosure In midnight black finish 686895 001 In natural finish 690231 001 Mass storage devices Item Description Spare part numb
72. is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light e Amber Computer sound is off e Computer sound is on 4 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 14 Chapter 2 External component identification Component Description 5 TouchPad light e TouchPad is off e The TouchPad is 6 Fingerprint reader light White The fingerprint was read e Amber The fingerprint was not read TouchPad Item Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e TouchPad is off e The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Ffunctions like the left button on an external mouse 5 Right TouchPad button
73. l equipped with equipped with AMD processor Intel processor Preinstalled Windows 8 Professional 64 bit e Windows 8 Standard 64 bit End user replaceable parts d 4 e AC adapter e Battery Hard drive e Memory module Optical drive WLAN module 10 2 External component identification Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list reveals all the devices installed in your computer Locating software To find out what software is installed on your computer from the Start screen right click using the mouse or swipe from the top of the TouchPad to reveal the apps and then select the All apps icon Chapter 2 External component identification Display Item Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 3 HP TrueVision HD webcam Records video captures still photographs and provides access to video conferences and online chat by means of streaming video To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications 4 WLAN antennas 2 Send and receive wireless si nals to communicate 9 with WLANSs The antennas are not visible from the outside of the computer For optimal tran
74. mal material 711903 001 Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713163 001 Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 716350 001 Nuance webcam microphone module 725064 501 System board for use only on computer models equipped with an AMD processor a graphics subsystem with discrete memory and the Windows 8 Standard operating system includes replacement thermal material Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screwdriver e Magnetic screwdriver Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Preliminary replacement requirements 41
75. ment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and flo
76. monitor 17 HDMI 17 monitor 17 product description 7 USB 17 18 power button 12 power button board removal 69 spare partnumber 25 35 69 power connector 19 power connector cable removal 88 spare part number 27 35 88 power cord set requirements 111 spare part numbers 32 33 power light 14 18 power requirements product description 8 processor product description 1 removal 81 spare part numbers 26 34 35 39 40 81 product description audio 5 chipset 2 display panel 4 Ethernet 6 external media cards 6 graphics 3 hard drive 5 keyboard 8 Index 115 memory module 4 microphone 5 operating system 9 optical drive 5 pointing device 8 ports 7 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid state drive 5 video 5 wireless 6 product 1 46 product number 46 R removal replacement preliminaries 41 procedures 46 right side components 18 RJ 45 jack lights 17 location 17 RTC battery removal 51 spare partnumber 28 34 51 5 Screw Kit spare part number 32 36 security cable slot 19 security product description 8 serialnumber 46 service considerations cables 42 connectors 42 plastic parts 41 service cover location 20 removal 48 spare partnumber 28 49 Service Cover Kit spare part number 28 35 service tag 22 46 serviceability product description solid state drive precautions 42 116 Index product description 5 removal 64 spare part number 28 31
77. mputer models equipped with an Intel processor in Germany includes backlight cable and keyboard cable 698403 051 Keyboard with backlight in midnight black finish for use only on computer models equipped with an Intel processor in France includes backlight cable and keyboard cable 698403 131 Keyboard with backlight in midnight black finish for use on all computer models in Portugal includes backlight cable and keyboard cable 698403 141 Keyboard with backlight in midnight black finish for use on all computer models in Turkey includes backlight cable and keyboard cable 698403 151 Keyboard with backlight in midnight black finish for use only on computer models equipped with an Intel processor in Greece includes backlight cable and keyboard cable 698403 161 Keyboard with backlight in midnight black finish for use on all computer models in Latin America includes backlight cable and keyboard cable 698403 171 Keyboard with backlight in midnight black finish for use on all computer models in Saudi Arabia includes backlight cable and keyboard cable 698403 A41 Keyboard with backlight in midnight black finish for use on all computer models in Belgium includes backlight cable and keyboard cable 698403 B31 Keyboard with backlight in midnight black finish for use on all computer models in the Netherlands includes backlight cable and keyboard cable 698403 BG1 Keyboard with backlight in midnight black finish for use on all computer models in Switze
78. n midnight black finish for use only on computer models equipped with an Intel processor in Thailand includes keyboard cable 698401 AB1 Keyboard in midnight black finish for use only on computer models equipped with an Intel processor in Taiwan includes keyboard cable 698401 AD1 Keyboard in midnight black finish for use on all computer models in South Korea includes keyboard cable 698401 B31 Keyboard in midnight black finish for use only on computer models equipped with an Intel processor in the Netherlands includes keyboard cable 698401 FL1 Keyboard in midnight black finish for use on all computer models in the Czech Republic and Slovakia includes keyboard cable 698402 001 Keyboard in natural silver finish for use on all computer models in the United States includes keyboard cable 698402 031 Keyboard in natural silver finish for use on all computer models in the United Kingdom and Singapore includes keyboard cable 698402 051 Keyboard in natural silver finish for use on all computer models in France includes keyboard cable 698402 061 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Italy includes keyboard cable 698402 071 Keyboard in natural silver finish for use on all computer models in Spain includes keyboard cable 698402 161 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Latin America includes keyboard cable 69840
79. nsions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm 9 5 mm Length 100 2 mm 100 2 mm 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm 69 9 mm 69 9 mm Weight 152g 110g 110g 110g 110g Interface type SATA SATA SATA SATA Transfer rate Synchronous 1 1 GB sec 1 1 GB sec 1 1 GB sec 1 1 GB sec 1 1 GB sec maximum Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms write Maximum 21 ms 22 ms 22 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational 5400 rpm 7200 and 5400 rpm 7200 and 7200 and speed 5400 rpm 5400 rpm 5400 rpm Operating 0 C to 60 C 32 F to 140 F temperature 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 103 7 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer a proper working state or even back to the original factory state all
80. o 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Chipset AMD A70M fusion controller hub FCH Chapter 1 Product description Intel HM77 Express Chipset V Category Graphics Description Switchable discrete graphics AMD Radeon HD 7670M with 2048 MB of dedicated video memory 128 MB x 16 DDR3 900 MHz x 8 pcs Internal graphics e AMD Radeon HD 7660G graphics on computer models equipped with an AMD A10 4600M processor e AMD Radeon HD 7640G graphics on computer models equipped with an AMD A8 4500M processor e AMD Radeon HD 7520G graphics on computer models equipped with an AMD A6 4400M processor Support for HD decode HDMI and DX11 Computer model Computer model equipped with equipped with AMD processor Intel processor Switchable discrete graphics e Radeon HD 7670M with 2048 MB of dedicated video memory 128 MBx16 DDR3 900 MHz x 8 pieces 128 bit M2 package e Radeon HD 7670M with 1024 MB of dedicated video memory 64 16 DDR3 900 MHz x
81. o perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows 14 IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f1 1 key or from the Start screen To use the 1 key 1 Press while the computer boots pa Press and hold as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your and follow instructions To use the Start screen 1 the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager 108 HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options e S
82. on board cable 3 through the opening in the top cover 4 Reverse this procedure to install the power button board Fingerprint reader board Description Spare part number Fingerprint reader board includes bracket and cable 686906 001 Before removing the fingerprint reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 Remove the fingerprint reader board 1 Turn the top cover upside down with the front toward yov 2 Release the fingerprint reader board cable from the opening 1 in the top cover 70 Chapter 4 Removal and replacement procedures 3 Detach the fingerprint reader board cable 2 from the top cover The fingerprint reader board cable is attached to the top cover with double sided tape 4 Remove the Phillips PM2 5x3 5 screw 1 that secures the fingerprint reader board and bracket to the top cover 5 Lift the front edge of the fingerprint reader board
83. on does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 107 e f you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 108 e f you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media 106 Chapter 7 Backing up restoring and recovering Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 108 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 108 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 108 If you wish to remove the recovery partition to reclaim hard drive spa
84. or mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Preliminary replacement requirements 45 Component replacement procedures This chapter provides removal and replacement procedures There are as many as 77 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 47 for battery removal instructions T Seria XXXXXKXK MN OQ A EN ON O O Product XXXXXXXX Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 46 Chapter 4 Removal and replacement procedures Description 4 Warranty period This number describes the duration of the warranty period for the computer
85. or use on all computer models in the United States 698403 001 Keyboard with backlight in natural silver finish includes backlight cable and keyboard cable For use on all computer models in Belgium 698404 A41 For use on all computer models in Canada 698404 DB1 For use on all computer models in Denmark Finland and Norway 698404 DH1 For use only on computer models equipped with an Intel processor in France 698404 051 For use only on computer models equipped with an Intel processor in Germany 698404 041 For use only on computer models equipped with an Intel processor in Greece 698404 151 For use on all computer models in Latin America 698404 161 For use on all computer models in the Netherlands 698404 B31 For use on all computer models in Portugal 698404 131 For use on all computer models in Saudi Arabia 698404 171 For use on all computer models in Switzerland 698404 BG1 For use on all computer models in Turkey 698404 141 For use on all computer models in the United States 698404 001 Keyboard without backlight in midnight black finish includes keyboard cable For use only on computer models equipped with an Intel processor in Bulgaria 698401 261 For use on all computer models in the Czech Republic and Slovakia 698401 FL1 24 Chapter Illustrated parts catalog Component Spare part number For use on all computer models in
86. purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Creating recovery media and backups 105 e Be sure that the computer is connected to AC power before you begin creating recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 108 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e f you need to restore your personal files and dat
87. r use on all computer models in Belgium 698404 A41 For use on all computer models in 698404 B31 the Netherlands For use on all computer models 698404 DB1 For use on all computer models 698404 131 in Canada in Portugal For use on all computer models in 698404 DH1 For use on all computer models in 698404 171 Denmark Finland and Norway Saudi Arabia For use only on computer models 698404 051 For use on all computer models 698404 BG1 equipped with an Intel processor in in Switzerland France For use only on computer models 698404 041 For use on all computer models in Turkey 698404 141 equipped with an Intel processor in Germany For use only on computer models 698404 151 For use on all computer models in 698404 001 equipped with an Intel processor in the United States Greece Keyboard without backlight in midnight black finish includes keyboard cable For use only on computer models 698401 261 For use only on computer models 698401 171 equipped with an Intel processor in equipped with an AMD processor in Bulgaria Saudi Arabia For use on all computer models in the 698401 FL1 For use on all computer models in 698401 1 Czech Republic and Slovakia Chapter 4 Removal and replacement procedures South Korea For use in country region Spare part For use in country region Spare part number number For use all computer models in France 698401 051 For use on all computer models in Spain 698401
88. racket 3 4 Release the power connector 4 from the clip built into the base enclosure 5 Remove the power connector cable Reverse this procedure to install the power connector cable Component replacement procedures 89 Display assembly 90 Ef NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps l Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 Remove the display assembly 1 2 3 Close the computer Turn the computer upside down with the front toward you Release the wireless antenna cables 1 from the clips 2 and routing channel built into the base enclosure Turn the computer right side up with the front toward you Open the computer Release the display panel cable from the clips 1 and routing channel built into
89. red stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone NOTE This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled Left side 17 Right side Item Component Description 1 Optical drive Reads and writes select models only to an optical disc 2 Optical drive light Green The optical drive is being accessed e The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 Power light e White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 5 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive N
90. rgentina 490371 D01 For use on all computer models in Australia 490371 011 For use on all computer models in Denmark 49037 1 081 For use on all computer models in Europe 490371 021 For use only on computer models equipped with an Intel processor in India 490371 061 For use all computer models in Israel 49037 1 BB1 For use on all computer models in Italy 490371 061 For use on all computer models in Japan 490371 291 For use on all computer models in North America 490371 001 For use only on computer models equipped with an Intel processor in the People s Republic 490371 1 of China For use on all computer models in South Africa 49037 1 AR1 For use on all computer models in South Korea 490371 AD1 For use on all computer models in Switzerland 490371 111 For use only computer models equipped with an Intel processor Taiwan 49037 1 AB1 For use only on computer models equipped with an Intel processor in Thailand 490371 201 For use on all computer models the United Kingdom and Singapore 49037 1 031 Screw Kit 686924 001 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part number Description 490371 001 Power cord for use on all computer models in North America 3 pin black 1 83 m 490371 011 Power cord for use on all computer models in Australia 3 pin black 1 83 m 490371 021 Power cord for use on all computer models in Europe 3 pin black 1 83 m 4903
91. rint reader board on page 70 e TouchPad button board see TouchPad button board on page 72 Component replacement procedures 65 Remove the top cover 1 Remove the ten Phillips PM2 5x10 0 screws that secure the top cover to the computer ee ee ee ee a ee 2 Remove the three Phillips PM2 0x2 0 broad head screws that secure the top cover to the computer oe ee el 3 Turn the computer right side up with the front toward you 4 Open the computer 66 Chapter 4 Removal and replacement procedures 5 Disconnect the following cables from the system board 1 Power button board ZIF cable 2 TouchPad button board ZIF cable 3 Fingerprint reader board ZIF cable 4 Right speaker cable 6 Remove the four Phillips PM2 5x5 0 screws that secure the top cover to the computer Component replacement procedures 67 7 Lift the front edge of the top cover 1 and swing it up and back until the left and right sides and the rear edge 2 of the top cover detach from the base enclosure Z CAUTION When removing the top cover make sure the right speaker cable 3 routes cleanly through the opening 4 in the top cover If the right speaker cable snags in this opening it can be damaged CAUTION When removing the top cover make sure the thin plastic edges 5 of the base enclosur
92. rland includes backlight cable and keyboard cable 698403 DB1 Keyboard with backlight in midnight black finish for use on all computer models in Canada includes backlight cable and keyboard cable 698403 DH1 Keyboard with backlight in midnight black finish for use on all computer models in Denmark Finland and Norway includes backlight cable and keyboard cable 698404 001 Keyboard with backlight in natural silver finish for use on all computer models in the United States includes backlight cable and keyboard cable Chapter 3 Illustrated parts catalog Spare part number Description 698404 041 Keyboard with backlight in natural silver finish for use only on computer models equipped with an Intel processor in Germany includes backlight cable and keyboard cable 698404 051 Keyboard with backlight in natural silver finish for use only on computer models equipped with an Intel processor in France includes backlight cable and keyboard cable 698404 131 Keyboard with backlight in natural silver finish for use on all computer models in Portugal includes backlight cable and keyboard cable 698404 141 Keyboard with backlight in natural silver finish for use on all computer models in Turkey includes backlight cable and keyboard cable 698404 151 Keyboard with backlight in natural silver finish for use only on computer models equipped with an Intel processor in Greece includes backli
93. s subsystem with 2048 MB discrete memory and the Windows 8 Professional operating system includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number Description 698401 001 Keyboard in midnight black finish for use on all computer models in the United States includes keyboard cable 698401 031 Keyboard in midnight black finish for use on all computer models in the United Kingdom and Singapore includes keyboard cable 698401 051 Keyboard in midnight black finish for use on all computer models in France includes keyboard cable 698401 061 Keyboard in midnight black finish for use only on computer models equipped with an Intel processor in Italy includes keyboard cable 698401 071 Keyboard in midnight black finish for use on all computer models in Spain includes keyboard cable 698401 161 Keyboard in midnight black finish for use only on computer models equipped with an Intel processor in Latin America includes keyboard cable 698401 171 Keyboard in midnight black finish for use only on computer models equipped with an AMD processor in Saudi Arabia includes keyboard cable 698401 251 Keyboard in midnight black finish for use on all computer models in Russia includes keyboard cable 698401 261 Keyboard in midnight black finish for use only on computer models equipped with an Intel processor in Bulgaria includes keyboard cable 698401 281 Keyboard i
94. slut 33 4 Removal and replacement procedures ceca eee ee eee eee ee eee ee eee eee sustento nasse essen sae 41 Preliminary replacement 41 Tools reg ited NTC NC 41 Service considerations i pda awd n E e ea 41 C RENE PAR IRE HTC E utr 41 Cables and connectors 42 Drive NN TE Oo E 42 Grounding guidelines cx aei rb DX dae erbe re Peto Pac odi Sab et dures 43 Electrostatic discharge damage iae terreri tn to grt RT LR 43 Packaging and transporting 44 Component replacement procedures ssssssssssssssseeeneeee eene eene nennen nnns 46 SEVICE TAG ew EE 46 sl 47 Harddrive NRI T T oun TE T TT TR 48 RTC RENT ea ES A E E EE N EE A EE A EE GEE ES 51 Oplical drive seneu iii aaea chan ates E TTE 52 Eele re e CE 55 Key OIG EE E A E TO E ET AAE E 56 d FI 61 Solid state drive RETE E T E TT T T TT 64 TOP COVER eoe ERR Ve e Ue ERR get d 65 Power bU Board terea Matin iE TERE PURI D EPUM UE 69 Fingerprint reader board tried emt adulator ibue doti oem dtalib nu sait rid cam otn 70 TouchPad b ton beth vi
95. smission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support select the HP Support Assistant opp select My computer and then select User guides Display 11 Button speakers and fingerprint reader 12 et Item Component 1 Power button Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen lype power select Settings and then select Power Options from the list of applications 2 Speakers 2 Produce sound 3 Fingerprint reader Chapter 2 External component identification Allows a fingerprint logon to Windows instead of a passwor
96. sor and a graphics subsystem with 686905 001 discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with 686904 001 UMA memory Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Chapter 4 Removal and replacement procedures 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 e Fan see Fan on page 73 f System board see System board on page 75 Remove the heat sink 1 Turn the system board upside down with the front toward you E NOTE Step 2 applies to computer models equipped with a graphics subsystem with discrete memory See step 3 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory 2 Following the 1 2 3 4 5 6 7 sequence stamped into the heat sink loosen the seven captive Philllips screws 1 and 2 that secure the heat sink to the system board and then remove the heat sink 3
97. system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen Ey NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 98 Chapter 5 Using Setup Utility BIOS and System Diagnostics Downloading BIOS update CAUTION CAUTION To reduce the risk of damage to th
98. t contents 31 spare partnumber 28 31 35 48 hard drive light 18 HDMI port 17 headphone jack 17 heat sink removal 78 spare part numbers 27 35 36 78 J jacks audio in 17 audio out 17 headphone 17 microphone 17 network 17 RJ 45 17 K key components 13 keyboard product description 8 removal 56 spare part numbers 24 25 37 38 39 56 keys Action 13 b 13 esc 13 fn 13 num lock 13 Windows applications 13 Windows logo 13 L left side components 17 light components 14 lights AC adapter 19 caps lock 14 fingerprint reader 15 hard drive 18 mute 14 network jack 17 optical drive 18 power 14 18 RJ 45 jack 17 TouchPad 15 webcam 11 wireless 14 M mass storage device precautions 42 spare part numbers 30 memory module product description 4 removal 55 spare part numbers 28 34 55 microphone location 11 product description 5 microphone jack 17 model description 47 model name 1 monitor port 17 mute light 14 N network jack lights 17 location 17 num lock key 13 numeric keypad 13 operating system product description 9 optical drive location 18 precautions 42 product description 5 removal 52 spare number 27 31 35 52 optical drive connector board removal 83 spare partnumber 26 35 83 optical drive eject button 18 optical drive light 18 P packaging guidelines 44 plastic parts service considerations 41 pointing device product description 8 ports external
99. t onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement procedures Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers
100. ter part number 46 computer specifications 101 connectors service considerations 42 D Digital Media Slot location 16 display components 11 specifications 102 display assembly removal 90 subcomponents 29 display bezel removal 92 spare part number 39 spare part numbers 29 35 92 display enclosure spare numbers 30 35 36 display hinge removal 95 spare part number 30 35 96 Display Hinge Kit spare part number 30 35 96 display panel product description 4 removal 93 spare partnumber 29 36 94 display panel cable removal 95 spare partnumber 29 35 95 drives preventing damage 42 DVD RW Double Layer with SuperMulti Drive precautions 42 removal 52 spare partnumber 27 31 35 52 E electrostatic discharge 43 equipment guidelines 45 esc key 13 Ethernet product description 6 external monitor port 17 F fan removal 73 spare part number 26 35 73 fingerprint reader board removal 70 spare part number 26 35 70 fingerprint reader light location 15 fingerprint reader location 12 fnkey 13 front component 16 G graphics product description 3 grounding guidelines 43 guidelines equipment 45 grounding 43 packaging 44 transporting 44 workstation 44 H hard drive product description 5 removal 48 spare part numbers 28 30 33 34 48 specifications 103 hard drive bracket illustrated 31 removal 50 hard drive connector cable illustrated 31 removal 50 Hard Drive Hardware Ki
101. tet i RER 72 pj e E EE ATE EE 73 System BG fine erien p erdasau ti vaap E musto PP ipaa tete 75 Sere eee opc eons en cern er tT 78 iis UC E 81 Optical drive connector board do gal PR ta REP apa 83 Speakers satis Tr 84 Disco 86 SOLED oL detur ie rie EER td ated dua is Motte hem enero 87 Power connector cables ucine ROUND ia PUN EES 88 Display assembly au arniarna Ie uae vH b Pax pa taa 90 5 Using Setup Utility BIOS and System Diagnostics 98 Starting Setup Utility BIOS c n 98 Updatingdhe BIOS Me ane E E ET 98 Determining the BIOS Version SPI DIOE HAE IUIUS HDD TEE IM 98 Downloading a BIOS haa go udi Miu S 99 Using System 100 ee eee 101 Computer specifications xscaxexataedemideremam vaa epp rep EO bus dud t ck TAN d EUNDO OMM Dud Ud 101 15 6 inch WGA display specifications nen tpe tio RU 102 Harddrive specifications soos DER Ho Porn E 103 7 Backing up restoring and recovering cccccccccccccscccsscccssccccscccesccceccccescecessccessseees 104 Creating recovery media and backups att etx er x
102. the base enclosure Chapter 4 Removal and replacement procedures 7 Disconnect the display panel cable 2 from the system board 8 Release the wireless antenna cables from the clips 3 and routing channel built into the base enclosure Z CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 9 Remove the four Phillips PM2 5x5 0 screws 1 that secure the display assembly to the base enclosure Component replacement procedures 91 10 Remove the display assembly 2 11 If it is necessary to replace the display bezel or any of the display assembly subcomponents Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 The display bezel is available using spare part numbers 686897 001 for use only on computer models equipped with an AMD processor and 698405 001 for use only on computer models equipped with an Intel processor 92 Chapter 4 Removal and replacement procedures 12 If it is necessary to replace the display panel Detach the display panel cable 1 from the display enclosure The display panel cable is attached to the display enclosure with double sided tape Remove the four Phillips PM2 0x2 0 screws 2 that
103. the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 Keyboard see Keyboard on page 56 84 Chapter 4 Removal and replacement procedures d cover see Top cover on page 65 e Fan see Fan on page 73 Remove the speakers 1 Remove the three Phillips PM2 0x2 0 broad head screws 1 that secure the speakers to the base enclosure 2 Remove the speakers 2 from the base enclosure Ef NOTE The speakers includes four rubber isolators 3 These isolators are crucial to the performance of the speakers Reverse this procedure to install the speakers Component replacement procedures 85 USB board 86 Description Spare part number USB board 6869 18 001 Before removing the USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive
104. ttery includes cable and double sided tape 672349 001 20 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket hard drive 686907 001 connector cable and screws 21 Memory modules 2 PC3 12800 1600 MHz 8 GB memory module 670034 001 4 GB memory module 641369 001 2 GB memory module 652972 001 22 WLAN module For use on all computer models Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapter 675794 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 657325 001 Combo Adapter Intel Centrino Advanced N 6230 WLAN module 670691 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 Ralink RT5390R 802 11b g n 1x1 WiFi Adapter 691415 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter for use 690019 001 only on computer models equipped with an Intel processor Intel Centr
105. until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Preliminary replacement requirements 43 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations
106. uter One for the fingerprint reader 8 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor Ore for the MiniCard One for the webcam microphone module Dsub 15 pin supporting 2048x1536 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard pointing Full size 15 6 in duracoat island style y devices keyboard with numeric keypad Gesture support MultiTouch gestures enabled y two finger scrolling and pinch zoom as default Taps enabled by default Support for TouchPad with image sensor y Power requirements Supports the following HP Smart AC adapters e 90 W HP Smart AC adapter PFC RC V Y Y 3 wire e 65 W HP Smart AC adapter non PFC 3 V wire e 90 W HP Smart AC adapter PFC RC V Y EM 3 wire e 65 HP Smart AC adapter RC V EM Y 3 wire e 65 HP Smart AC adapter RC V 3 Y wire Supports the following batteries 9 100 Wh 3 00 Ah Li ion battery e 6cell 62 Wh 2 80 Ah Li ion battery Security Supports security cable lock y Supports fingerprint reader with Digital Y y Persona software Supports HP SimplePass y Supports Intel AT p Ready Chapter 1 Product description Category Operating system Serviceability Description Computer model Computer mode
107. with an Intel processor a 7670M graphics 698399 601 subsystem with 2048 MB discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel processor a 7670M graphics 698399 501 subsystem with 2048 MB discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel processor a 7670M graphics 698397 601 subsystem with 1024 MB discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel processor a 7670M graphics 698397 501 subsystem with 1024 MB discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel processor a graphics 698395 601 subsystem with UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel processor a graphics 698395 501 subsystem with UMA memory and the Windows 8 Standard operating system 10 Processor includes replacement thermal material AMD 10 5750 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 713548 001 MB L2 cache DDR3 quad core 35 W AMD 10 4600 2 30 GHz processor turbo up to 3 20 GHz 1600 MHz FSB 4 0 683046 001 MB L2 cache DDR3 quad core 35 W AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 713551 001 MB L2 cache DDR3 quad core 35 W AMD
108. y module tilts up 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 55 56 For use in country region Spare part For use in country region Spare part number number Keyboard with backlight in midnight black finish includes For use on all computer models in 698403 161 backlight cable and keyboard cable Latin America For use on all computer models in Belgium 698403 A41 For use on all computer models in 698403 B31 the Netherlands For use on all computer models 698403 DB1 For use on all computer models 698403 131 in Canada in Portugal For use on all computer models in 698403 DH1 For use on all computer models in 698403 171 Denmark Finland and Norway Saudi Arabia For use only on computer models 698403 051 For use on all computer models 698403 BG1 equipped with an Intel processor in in Switzerland France For use only on computer models 698403 041 For use on all computer models in Turkey 698403 141 equipped with an Intel processor in Germany For use only on computer models 698403 151 For use on all computer models in 698403 001 equipped with an Intel processor in the United States Greece Keyboard with backlight in natural silver finish includes For use on all computer models in 698404 161 backlight cable and keyboard cable Latin America Fo
109. ystem Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery Chapter 7 Backing up restoring and recovering What you need to know e Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e Recovery media must be used if the computer hard drive fails e use the Factory Reset or System Recovery options you must use HP Recovery media e the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us

HP ENVY m6-1118tx

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