Datamax O'Neil S-Class ST-3210
Contents
1. 25 3 6 Keypad Lockout enne 26 Adjustments and Maintenance 27 4 0 Media Sensor Adjustment 27 4 0 1 ST Model Media Sensor Adjustment 28 4 0 2 SV Model Media Sensor Adjustment 31 4 1 Stock ID 581801008 33 4 2 Start of Print 8 Cut Tear Adjustment 35 4 3 Operational Database Modification 36 4 3 1 Database Modification Example 39 4 4 40 4 4 1 Printhead 41 4 4 2 Platen Roller Cleaning 43 4 4 3 Media Sensor 44 4 4 4 Ticket Detect Sensor Cleaning 46 4 4 5 Interior 47 4 4 6 Exterior 48 4 4 7 Downloading Firmware and Fonts 48 Troubleshooting 51 5 0 Help Guide necat leave avi ded 51 51 55 Ier ellife lei 57 6 0 Specifications 57 63 emt 65 ASUOII Gorntrol Code Chart iere ette be cielo 65 aaea aa a aea Daear anp baada aiae Diea 67 Available Fonts and Barcodes 67 P2. Power The Parallel Connection needs a Centronics IEEE 1284 cable with 36 pin male connector for unidirectional forward channel communications or an IEEE 1284 Compliant cable for bi directional communications forward and reverse channels Also for bi directional communications your host must have supporting software See Section 5 for more information The USB Connection needs a USB cable and is supported in Windows 95 and greater operating systems Depending upon the operating system of your host computer installation reguirements may differ slightly The Serial Connection needs a serial interface cable with specific pin outs for proper communications part numbers and pin outs are given below contact your reseller to order The interface supports RS 232C communications via a DB 9 connector Serial port settings are menu selectable and must match your host s serial port settings see Section 4 Host DB 9S Printer DB 9P Host DB 25S Printer DB 9P TX3 2RX TX 2 2 RX RX 2 3 TX RX 3 3 TX 7 RTS r 7 RTS CTS 8 4 DTR CTS 5 4 4 DTR DSR 6 8 CTS DSR 6 8 CTS GND 5 5 GND GND 7 5 GND 4 DTR20 Shield Shield Shield Shield Part 32 2300 01 Part 32 2301 01 8 S Class 3 1 1 Automatic Parser Mode Detec
3. Wid W1D wif TCIF Linked Barcode 3 of 9 Alphanumeric TLC39 MicroPDF417 All 8 bit values MicroPDF417 with Byte Count Specified All 8 bit values 72 S Class Barcode A Code 39 Barcode B UPC A regular 9123456789 12 5 67890 Barcode C UPC E zero suppression Barcode D Interleaved 2 of 5 0123456780 0 123457 Code 128 EAN 13 81234567890 3456 7 Barcode G EAN 8 Barcode H Health Industry Bar Code Code 39 Mod and 43 checksum 012345678900 5 812374565 Barcode Codabar Barcode J Interleaved 2 of 5 w module 10 checksum 012345678905 S Class 73 Barcode K Plessey Barcode ITF SCC 14 12 of 5 Shipping Container Code 01234567890 12 34567 83012 Barcode 2 Digit UPC addendum Barcode 5 Digit UPC addendum Barcode O Code 93 Barcode p Postnet Barcode O SSCC 18 Serial Shipping Barcode R UCC EAN Code 128 Container Code KMART NON EDI 01 2 3456789 01234 74 S Class 5 Barcode S UCC EAN 128 Random Weight 01 10073675029260 11 930420 3202 001800 21 10123456 Telepen RBCOEF Barcode v FIM Bar Code W1c DataMatrix S Class Barcode u UPS MaxiCode Barcode z PDF417 Ded Bar Cod
4. Direct Thermal On demand and batch modes Automatic ticket loading and positioning Integrated tear bar Multiple programming language support Lockable cover ST Models only Interior ticket platform ST Models only YYYY Real Time Clock gt clock and counter circuit to keep the current time date and amount of inches printed for jobs reguiring a time date stamp as part of their format Scaleable Fonts gt Downloadable typeface varieties in point sizes ranging from 4 to 999 2 S Class 1 0 2 Optional Features Many optional features are available for this printer gt Cutter and Tray ST Models only This device automatically cuts ticket stock Stock thickness can range from 0025 inch 06 mm up to 008 inch 2 mm A tray capable of stacking a minimum of 100 3 5 inch 88 9 mm wide tickets collects the cut tickets Order this feature when placing your printer order gt External Ethernet Connectivity uses printer s parallel port A print server the DMX100 that is an external Network Interface Controller NIC to provide Ethernet connectivity gt Print Side Media Sensor ST Models only This option allows the printer to sense TOF marks that are present on the same side of the media in which printing will occur gt Roll Hanger ST Models only This mounting option allows the printer to use rolled ticket stock with a maximum 7 inch outer diameter 177 8 mm on 2 inch 50 8 mm diameter
5. Test Pattern Ticket Streaks vertical lines of missing print indicate a dirty or faulty printhead See Section 4 4 1 for cleaning instructions The Test Pattern Ticket is generated at the current Darkness and Speed settings Adjust these accordingly or use a ticket format generated from the host for final print quality assessments S Class 23 3 4 3 Internal Test Ticket The Internal Test Ticket is another resident format that is another useful indicator of print quality This ticket features various font sizes and barcodes the sample below was printed using the ST 3210 To print an Internal Test Ticket 9 With stock loaded turn the printer On O Press the PAUSE button to enter the off line mode Press the F3 button VOID TEST TICKET ONLY DHx3210 N3INIMd 13011 T3881 NOILVHOdHOO XVIWV LVG gt am gt am CE 2 CI 2 OTZ XM Dx 3210 DMx3210 24 S Class 3 5 Resetting the Printer There are two different reset levels possible for the printer 3 6 1 Warm Reset To reset the printer and return to the on line mode Press the PAUSE button to go off line and then press the 1 F3 Buttons simultaneously 3 6 2 Factory Default Reset To return the printer to default database settings see the table below perform the following procedure 9 Turn the printer Off Press and hold
6. DPI dots per inch A measurement of resolution rated in the number of thermal elements contained in one inch of the printhead Also referred to as print density DPL Datamax O Neil Programming Language Programming commands used specifically for label formatting and generation with barcode printers DTPL Datamax O Neil Ticket Programming Language Programming commands used specifically for ticket formatting and generation in the admissions ticketing industry emulation a set of commands that allow this printer to imitate another fan fold Ticket stock that is folded and stacked Flash memory module A removable non volatile memory cartridge that can be erased and reprogrammed for graphics fonts and ticket formats font A set of alphanumeric characters that share a particular typeface IPS inches per second Imperial measurement of printer speeds Media Sensor An Electro optical device used to detect the presence and the top of form of the ticket stock MMPS millimeters per second Metric measurement of printer speeds non volatile a type of storage where the contents graphics fonts and ticket formats are preserved when power is removed parser a computer routine that reads and interprets received data for further processing perforation A series of small cuts extending through the ticket material to facilitate separation Also referred to as perf S Class print speed The speed at which the ticket
7. right by our customers 15 3240 Ticket Printer datamax oneil Copyright Information CG Triumvirate is a trademark of Agfa Corporation Copyright Information In no event shall Datamax O Neil be liable to the purchaser for any indirect special or conseguential damages or lost profits arising out of or relating to Datamax O Neil s products or the performance or a breach thereof even if Datamax O Neil has been advised of the possibility thereof Datamax O Neil s liability if any to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax O Neil hereunder by the purchaser for a defective product In no event shall Datamax O Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax O Neil in the delivery or installation of the computer hardware supplies or software or in the performance of any services Some states do not permit the exclusion of incidental or consequential damages and in those states the foregoing limitations may not apply The warranties here give you specific legal rights and you may have other legal rights which vary from state to state Firmware Software Agreement The enclosed Firmware Software resident in the EPROM s is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user s Trade or Business The User agrees not to and not to authorize o
8. raise the printhead assembly see Section 4 4 1 and remove the ticket stock Using a soft brush or compressed air remove all debris from inside the ticket compartment Ticket Compartment Lower the printhead assembly and slide the printhead latch into the locked position Plug in and turn On the printer Load ticket stock see Section 3 2 and close the access cover This completes the procedure S Class 47 4 4 6 Exterior Cleaning When necessary the exterior surface can be cleaned using a general purpose cleanser and a soft cloth or sponge Clean printers exterior covers as follows Turn Off and unplug the printer Gently wipe the exterior surfaces until clean and then allow time to dry Plug in and turn On the printer NEVER use abrasive cleansers or solvents NEVER spray cleansers into the printer or allow over spray to get on internal CAUTION components such as the printhead Damage can result 4 4 7 Downloading Firmware and Fonts The operating programs and fonts for the printer are stored in Flash memory on the Main PCB When program updates and or new features are added they can be downloaded to the printer as follows 1 Identify the new version for your model of printer from the Datamax O Neil Web site at www datamax oneil com and download it onto your computer s hard drive or a floppy disk 2 Ensure that the printer is connected to the host via parallel port
9. 127 mmps 4 0 10 0 IPS 72 254 mmps 2 0 6 0 IPS 51 152 mmps Direct Thermal S Class Ticket Stock Reguirements Type Fan fold and roll if option equipped reflective or continuous direct thermal stock Roll Stock media sensor dependant Print Side Media Sensor TOF Marks wound facing out Standard Media Sensor Marks wound facing in Thickness Range Standard Model 005 inch minimum to a 010 inch maximum Cutter Equipped Model 005 inch minimum to a 008 inch maximum The ST Model has space restrictions when ticket stock is stored internally see Mechanical Ticket Compartment above The mark must be black carbon based ink with a reflectance that is less than 10 at wavelengths of 950 and 640 nm S Class 61 Ticket Stock Reguirements continued Dimension Description Minimum Maximum Layout B Reflective Mark Width 50 3 25 C Reflective Mark Length 125 Pe une RN D Distance between Reflective Marks 1 0 Ticket Length 1 0 i Quiet Zone Width 40 3 25 B 5 Units of measure are given in inches and all dimensions are referenced in the direction of ticket travel through the printer The maximum allowable length of the combined ticket and mark measurement cannot
10. Sensor in the printer has two functions 1 To sense the presence of ticket stock and 2 To detect the Top of Form TOF Mark a black stripe rectangle or sguare as shown in the illustration below The Media Sensor must be adjusted so that it can see the TOF Marks on the ticket When adjusting the sensor make sure that it is positioned within a Ouiet Zone and not over preprinted text or graphics since that can cause false TOF sensing Section 6 details other specific reguirements for ticket stocks i lt Thermal Tickets 555 55 Manufactured By ABC Corporation TOF Mark Black Stripe Preprinting may cause false readings Always align the Media Sensor over a Quiet Zone Note If the ticket stock you are using does not contain TOF Marks TOF Sense must be set to Continuous When using this setting the length of the ticket is set via software commands See Section 4 3 In this case the Media Sensor can be adjusted to any location over the ticket stock Depending upon the printer model and options the adjustment of the Media Sensor differs slightly as detailed in the following subsections S Class 27 4 0 1 ST Model Media Sensor Adjustment The ST Model can be eguipped with either a Standard or a Print Side Media Sensor Follow the appropriate procedure for the Media Sensor in your printer Adjusting the Standard Media Sensor 28 Tur
11. can be printed in four directions 0 90 180 and 270 DPL Parser Mode Nine alphanumeric fonts from 0 035 H 0 89mm to 0 64 H 16mm including OCR A and OCR B CG Triumvirate Bitmap Font DPL 9 in 4 5 6 8 10 12 14 18 24 30 36 48 72 point size fonts point sizes 4 and 5 are available for ST SV 3306 models only DTPL Parser Mode 13 different typefaces and sizes AGFA Scalable Font Engine supporting downloads of Intellifont and True Type Font formats 57 Communications Interface Baud Speed Handshaking Parity Stop Bits Data Bits Control Front Panel Buttons Indicators Potentiometer Electrical Grounding AC Input Voltage Environmental Dust Electromagnetic Radiation Operating Temperature Humidity 58 USB RS 232 DB 9 and IEEE 1284 Compliant Centronics Parallel 600 to 38 400 bits per second BPS Xon Xoff CTS DTR Even Odd or None lor2 78 Dual Purpose Pause F1 Feed F2 and Test F3 Power Fault and On Line 0 20 darkness settings Unit must be connected to a properly grounded receptacle 90 132 or 180 264 VAC 47 63 Hz auto ranging Non conducting non corrosive Moderate RF fields can be tolerated 40 Fto 100 F 4 Cto38 C 10 95 non condensing S Class Mechanical Depth ST 3210 amp 3306 SV 3210 amp 3306 Height ST 3210 amp 3306 SV 3210 amp 3306 Width ST 3210 amp 3306 SV 3210 amp 3306
12. core Order part number 12 2978 01 S Class 3 S Class Getting Started 2 0 Unpacking Inspect the shipping container s for damage if evident notify the shipping carrier to report the nature and extent of the damage before proceeding The printer is carefully packaged to avoid any damage during transit In order to operate the printer you will need to remove the packaging materials placed there for shipment Complete the following steps prior to connecting power or attempting to load ticket stock Carefully open the shipping container remove the printer and place it on a level stable surface Do not rest SV models end down on any surface Damage CAUTION to the printer s connectors may occur O Remove the printer from the plastic shipping bag 9 Carefully remove the tape that extends over the Printhead Latch On SV Models also remove the tape that covers the interface connectors Note Save all packaging in the event that shipment is ever required S Class 5 2 0 1 Inspection After inspecting the printer check the remaining contents of the box In addition to this manual the following items should be included gt Ticket Printer gt Power cord gt Keys ST Models only gt Accessories CD ROM gt Special or additionally purchased items Important Notice Replacement or Master Keys are not available It is the responsibility of the user to safeguard the supplied k
13. only and that the power is On Using the DOS copy command enter copy filename dlf lptl b non display printer firmware is dlf extension copy filename zs lptl b display printer firmware is zs extension Note Other programs e g hyper terminal and certain Windows Driver programs may also be used to download this file 3 The ON LINE light will flash during the download 48 S Class 4 Following a successful download the printer will perform a cold reset The previous printer setup will not be affected unless substantial firmware data structure changes have occurred Print a Database Configuration Label to verify your new firmware version gt Following an unsuccessful download the FAULT Light will illuminate then the printer will perform a warm reset The original firmware will remain operational If the printer fails to reset toggle the power Off and On Try re sending the file to the printer If the failure continues check the following possible causes An invalid or corrupted file is being downloaded Ensure the file being downloaded is correct and applicable for your printer model Possible communications error Check the cable connection between the host and printer and ensure that a quality shielded cable is used Possible Flash memory problem Call for service S Class 49 50 S Class Troubleshooting 5 0 Help Guide This section addresses common probl
14. roller Rotate the roller by roll or box hand and repeat to clean entire surface See of tickets Section 4 4 2 Media A brush or compressed air and isopropyl alcohol Monthly Sensor if necessary to remove all dust build up See or as Section 4 4 3 needed Ticket Detect Compressed air to remove all dust build up See As needed Sensor Section 4 4 4 Ticket A brush or compressed air to remove all build up As needed Path along the paper path Interior A brush or compressed air to remove all build up As needed ST Models in the ticket compartment See Section 4 4 5 only Exterior A soft cloth dampened with a mild detergent to As needed remove all build up See Section 4 4 6 Cutter A brush or compressed air to remove all build up As needed optional equipment 40 S Class 4 4 1 Printhead Cleaning Declining print guality for example streaking or smudging is usually caused by a surface build up of dirt on the printhead see Section 3 5 2 If left unattended this build up can lead to permanent printhead damage Clean the Printhead as follows Turn and unplug the printer ST Models Raise the access cover see Section 3 2 0 Slide the Printhead Latch to the Unlocked position and then raise or in the case of SV Models lower the Printhead Assembly Printhead Latch Using a cotton swab dampened with isopropyl alcohol gently wipe the Printhead surface paying close attenti
15. stock moves under the printhead during the printing process reflective TOF mark A black strip on the underside of the ticket stock used to signal the top of form roll hanger A device in the printer used to support rolled tickets rolled tickets Ticket stock that is wound upon cardboard cores slew speed The speed at which the ticket stock is moved under the printhead in non printed areas and between tickets during a print job start of print The offset position on the ticket relative to the TOF position where printing actually begins stock Generalized term for bulk roll and fan fold ticket types ticket detect sensor An Electro optical device used to detect the presence of ticket stock within the media guides for auto loading ticket length The top to bottom distance of the ticket as it exits the printer ticket repeat The distance from the top of one ticket to the top of the next ticket ticket tracking An undesirable lateral side to side movement of the ticket stock as it travels through the media guides and under the printhead ticket width The left to right measurement of the ticket as it exits the printer TOF top of form The point where the leading edge of the ticket is detected by the Media Sensor void An undesirable blank space in a printed image S Class 83
16. 0 O O O 4 v Ne 8 050 88 S Class Glossary alphanumeric Consisting of alphabetic numeric punctuation and other symbols backup speed The speed at which the ticket stock is moved backward under the printhead following tear off or cutting to position the next ticket at the start of print position barcode A representation of alphanumeric information in a pattern of machine readable marks The basic categories are divided into one dimensional UPC Code 39 Postnet etc and two dimensional barcodes MaxiCode PDF417 etc character set The entire complement of alphanumeric symbols contained in a given font checksum An alphanumeric error detection method used in many bar code symbologies for informational security core diameter The inside diameter measurement of the cardboard core at the center of a ticket roll cutter A mechanical device e g rotary or guillotine used to cut tickets following printing defaults Preset database settings returned following a reset of the printer diagnostics Resident internal programs used to locate and diagnose hardware problems in the printer direct thermal A printing method that uses a heat sensitive direct thermal material and only the heat of the printhead to create the image on that material direct thermal ticket stock Printing material coated with special chemicals that react by darkening with the application of heat S Class 81 82
17. ECREASE HOLD F3 to EXIT PRINTLINE Q Press the PAUSE button to return to the on line mode by printing several test tickets S Class Notes This procedure must be performed in its entirety even when no change is desired for one of the settings After completing the adjustments always confirm the new settings If using the optional cutter the cut position on the ticket should occur just behind the perforation never in front of the perforation 35 4 3 Operational Database Modification The operational configuration of the printer including the Parser Mode and other parameters can be changed via the front panel as follows Ifon line press the PAUSE button to place the printer off line O Press and hold the F2 button until the On Line Indicator is lit approximately six seconds then release the button The printer is ready for database changes gt Press the F1 button to advance to the next setting of the current item print the selection and present it for acceptance gt Press the F2 button to accept the presented item and value for use then print and present the next item or press and hold the F2 button until the On Line Indicator is lit to cause a Warm Reset apply the new settings and place the printer on line gt Press the F3 button to return to the previous setting for the current item print the selection and present it for acceptance The following pages contain listin
18. Fault Indicator lights The Media Sensor may be obstructed clean the sensor see Section 4 4 3 The TOF Mark on the ticket stock may not meet specifications see Section 6 Ticket stock may be mounted upside down reinstall correctly see Section 3 2 Tickets sometimes jam and or The printhead may not be latched see the printing is not sguare to the Section 4 4 1 HERRE DOLEN The Media Guides may be incorrectly positioned see Section 3 2 If cutter equipped the cutter may be malfunctioning call for service S Class 53 If experiencing this problem Try this Corrective Action The printer does not print The parser mode may not match the formats sent from the host but software language being used Print a the Fault Indicator remains off Configuration Label to check the detected parser mode setting see Section 3 4 1 or see Section 5 1 for more information See Section 4 3 to reconfigure the setting The communication parameters between the printer and host may not match reconfigure see Section 4 3 1 The interface connection may be faulty or the cable may be incorrect or faulty check the connections and see Appendix C for cable requirements The printer may be in hex dump mode see Section 5 1 cycle the printer power Off and On Erratic print strange characters The printer may be in hex dump instead of ticket formats are mode see Section 5 1 printed If using t
19. OPORSTUVNXY 201 23456789 S 2 8 C RECDEFGKIJELKNOPORSTUVNKYZUI ZINSK 78 0 NAM F6 ABCDEFGHIJKLMNOPQRSTUVWXYZO 12 ABCDEFGHIJKLMNOPQRSTUVUXYZ 123u 55789 8 5 8 F8 ABCDEFGHIJKLMNOPORSTUVWXYZ0123456789 amp F9 ABCDEFGHIJKLMNOPQRSTUVWXYZO 123456789 amp F10 ABCDEFGH I JKLMNOPQRSTUVWXYZ012345678 F11 ABCDEFGHIJKLUNOPQRSTUVWXYZO1 F12 ABGDEFGHIJKLMNOPORS F13 ABCDEFGHIJKLMNOPORSTUVWXYZ0123456789 amp S Class DPL Barcodes Uppercase alpha names will print barcodes with human readable interpretations lowercase alpha names will print barcodes only Barcode Type Length Check Valid ASCII Characters decimal ID sum value representation Code 39 32 36 37 42 43 45 57 65 90 B b UPC A regular 11 Yes 48 57 Numeric only Option V used in the 6th 8 7th position zero suppression 6 Yes 48 57 Numeric only Interleaved 2 of 5 12 of 5 48 57 Numeric on Code 128 M 103 32 127 F f EAN 13 12 Yes 48 57 Numeric only Option V used in the 7th amp 8th position Gig EAN 8 48 57 Numeric only 39 Mod and 43 checksum K k Plessey 48 57 Numeric only Option is Last Character for Second M 11 checksum Container Code Code 93 35 38 42 58 65 90 97 122 Postnet Varies Yes 48 57 Numeric 19 a pp re Container Code K Mart NON EDI bar code S s T t U u z PDF417 2 Wic
20. T TICKET WIDTH STOCK ID Press the F1 button two times again allow time for printing following each button press to arrive at the 8 IPS setting PRINT SPEED PRINT SPEED PRINT SPEED 8 IPS 7 IPS 6 IPS AUTO 189 48 MM 5 The printer will print PARSER MODE TICKET WIDTH STOCK ID To save the changes and exit the mode press and hold the F2 button until the On Line Indicator is lit approximately six seconds then release The parameter changes can be confirmed by printing a Configuration Ticket see Section 3 5 1 S Class 39 4 4 Maintenance Routine maintenance will ensure the optimum performance of the printer The following table outlines the recommended cleaning intervals while the items listed below will help do the job safely and effectively Isopropyl alcohol Soft bristled brush Cotton swabs Soapy water mild detergent A clean lint free cloth Compressed air For your continued safety and to avoid damaging the unit always turn and unplug the printer before servicing Isopropyl alcohol is a flammable liquid always take the proper CAUTION precautions when using this solvent Recommended Cleaning Schedule Method Printhead A cotton swab dampened with isopropyl alcohol After each wiped across the printhead until all build up is roll or box removed See Section 4 4 1 of tickets Platen A cotton swab dampened with isopropyl alcohol After each Roller wiped across the platen
21. T IKLMNOPORS TO 2 4 0123456789 abcdefah i ik mnoparstuvuxy2 7 o C adaaceseitiBBEstooo RBCDEF GHI JKLMNOPORSTUUUXY Z 0900094013 N99 CAREOULANEB 68 S Class Font 4 62 characters alphanumeric Font 5 62 characters alphanumeric uppercase uppercase o Ce MIZE 6 62 characters alphanumeric uppercase FONT 6 548 0123456 789 ABCDEF GHIJKL MNOPORSTUVUXY Z CRREDUZUNCD Font 7 OCR A size I Font 8 OCR B size III Font 7 Font 8 4528 0123456789 0123456789 lt gt 9 lt gt CENSTXZ ABCDEFGHIJKLMNO PORSTUVUXYZINT H abcdef ghijklmno pgrstuvwxyzi S Class 69 Font 9 Internal CG Triumvirate font The point sizes are selected by the number in the bar code height Larger point sizes can be obtained by increasing the height and width multipliers Note Point sizes 4 and 5 are only available on the ST SV 3306 6 pt ABCOEFGHIJKLMNO PQRSTUVW XYZabcdefghijkimnoparstuvwxyz0122456786 8 pt ABCDEFGHIJKLMNOPQRST UVWX YZabcdefghijkImnoparstuvwxyz 10 pt ABCDEFGHIJKLMNOPORSTUVWXY Zabcdefghijklm 12 pt ABCDEFGHIJKLMNOPQRSTUVWXYZabc 14 pt ABCDEFGHIJKLMNOPORSTUVWX 18 pt ABCDEFGHIJKLMNOPQR 24 pt DTPL Fonts 70 S Class DTPL Font Samples ABCOEFON I JKLIMOPORSTIAAMCI ZA 123454789 169 RBCDEFGHIJKLMNOPQRSTUUHXYZ2B8123456789 6 78 ABCDEFGHIJKLMN
22. Weight ST Models SV Models Top Plate SV Models only Ticket Compartment ST Models only 14 inches 35 6 cm 7 65 inches 19 4 cm 10 5 inches 26 7 cm 10 5 inches 26 7 cm 8 14 inches 20 7 cm 8 05 inches 20 4 cm 22 pounds 10 kg 18 8 pounds 8 46 kg 9 71 inches 24 7 cm W x 8 60 inches 21 8 cm DP x 09 inch 2 27 mm THK Fanfold Ticket Height 4 5 inches 114 3 mm Fanfold Ticket Length 11 375 inches 289 mm Roll Ticket Size with Roll Hanger option 7 inch 178 mm maximum outer diameter roll on a 2 inch 51 mm minimum inner diameter core S Class 59 Print Engine DRAM Memory FLASH Memory Maximum Fields and Characters Per Ticket Media Sensing Printhead Dot Size nominal ST SV 3210 ST SV 3306 Print Length Range Print Resolution ST SV 3210 ST SV 3306 Print Width Maximum ST SV 3210 ST SV 3306 Print Speed Range ST SV 3210 ST SV 3306 Speed Reverse Speed Slew ST SV 3210 ST SV 3306 Printing Type 60 4 MB 2 MB 600 fields with 16 000 characters per ticket Reflective 0043 inch X 0052 inch 108 mm X 132 mm 0027 inch X 0043 inch 069 mm X 110 mm 1 12 inches 25 4mm 304 8 mm at default settings 203 DPI 8 dots mm 300 DPI 11 8 dots mm 3 15 inches 80 mm 3 20 inches 81 2 mm 4 0 10 IPS 102 254 mmps 2 0 6 IPS 51 152 mmps 3 0 5 0IPS 76
23. art continued 192 lt __ 130 82 ___ 194 ras 196 a 183 854 a 34 fise as 3 6 8 167 ar 6 136 88 m Sinj 137 89 20 1991 __ 140 24 fsp 205 174 206 99 176 0 208 ___ 177 B 29 o __ 148 94 5 9 ss 25 __ 150 96 182 B6 6 ____ 186 218 Fo iss 10 18 220 o oo fiso Bo 21 Djo gt gt illi 9178 1 6 EO El E2 E3 E4 E5 E6 E7 E8 E9 EA EC ED EE EF FO F1 F2 F3 F4 F5 F6 F7 F8 F9 FA FB FC FD FE FF S Class Appendix B Available Fonts and Barcodes available character fonts and barcodes are listed below The selections will differ according to the Parser Mode Depending upon the mode use either the DPL Programmer s Manual or the DTPL Programmer s Manual for detailed information DPL Fonts Fonts 0 through 8 use the slash zero 0 convention for distinguishing between the zero and the alphabetic O the slash can be removed with the Z ticket formatting command These fonts are non proportional monospaced each character will take up the same amount of space when p
24. ays the presentation of the last Dal ticket printed for the specified time printing multiple tickets 8 No Reprint When a fault condition is detected Yes or No printing stops and the FAULT light turns on After the problem is corrected the FEED Key must be pressed to clear the fault The label in process is not reprinted Rates given in Inches Per Second Valid in the DTPL Parser Mode only S Class 37 Operational Database ST SV 3306 Models Settings Stock ID Stock ID number 0 9 see Section 4 1 Label Width Width of the ticket stock used for 1 81 inches 46 0 mm printing 1 92 inches 48 8 mm 2 03 inches 51 6 mm 2 14 inches 54 4 mm 2 24 inches 56 9 mm 2 35 inches 59 7 mm 2 46 inches 62 5 mm 2 56 inches 65 0 mm 2 67 inches 67 8 mm 2 88 inches 73 2 mm 2 99 inches 75 9 mm 3 10 inches 78 7 mm 3 20 inches 81 3 mm Parser Mode Print Speed Slew Speed Backup Speed Baud Rate Serial communication speed 600 1200 2400 4800 9600 19 2K 38 4K Word Length Communicated word length 7 bit word even parity 8 bit word no parity be sensed automatically Row Adjust Horizontal adjustment of the point 2 55 2 55 inches where printing begins 64 8 mm 64 8 mm where printing begins 64 8 mm 64 8 mm Vert Adjust Adjusts the number of formatted 0 20 dots in the vertical direction Dots Per Inch SOP Adjust Start of Print Position Adjustment 0 10 00 inches s
25. cted parser mode and the printer s internal sensor values 22 VER 53210 01 00C 04 25 06 BOOT ES 2562 01A CODE ES 2564 01C FPGA ES 2563 01A FONT 83 2565 06A 256K FLASH MODULE B SYSTEM FLASH SIZE 2 MBYTES SYSTEM RAM CHECKS GOOD SYSTEM RAM SIZE 4096 KBYTES SYSTEM RAM AVAIL 3146 KBYTES CONFIGURATION DTPL SERIAL PORT DETECTED 9600 8 N REFL CUTTER PRINT SPEED 8 0 IPS SLEW SPEED 8 0 IPS BACK SPEED 3 0 IPS STOCK ID 5 START OF PRINT 4 28 in CUT TEAR POSITION 4 26 in ROW ADJUST 0 00 in COLUMN ADJUST 0 00 in VERTICAL ADJUST 11 dpi PRESENT DELAY COUNTER INFORMATION ABSOLUTE VALUES 4 26 2006 LENGTH 350 INCHES TIME 4 HOURS RESETABLE VALUES 6 5 2002 LENGTH 221 INCHES TIME 2 HOURS MEMORY CONFIGURATION INTERNAL MODULE A 128 SCALABLE FONTS 64 LABEL SIZE 0189 23806 IN INPUT VALUES 195 REFL 1 67 VOLT 226 STOCK 40 PARSER MODE DTPL TOF LOW 0 TOF DELTA 10 TOF 6 NO REPRINT NO S Class 3 4 2 Test Pattern Ticket The Test Pattern Ticket is a resident format that can be used to determine general print quality and the condition of the printhead see the examples below 0 With stock loaded turn the printer On O Press the PAUSE button to put the printer in the off line mode Simultaneously press the F1 and F2 Buttons A Good Test Pattern Ticket Consistent patterns across the width of the ticket indicate that the printhead is operating normally A Faulty
26. e W1d QR Code slik HE 75 Bar Code WIf Aztec Bar Code W1z MicroPDF417 52 Bar Code WIT TCIF Linked Barcode 3 of 9 TLC39 A1B2C3DAAA DTPL Barcodes Code 39 Code 128 A B and C Codabar Interleaved 2 of 5 UPC A EAN 8 and EAN 13 76 S Class Appendix C Cable Listings Parallel Cable Connect a Centronics type 36 pin cable Serial Cable Connect a cable that complies with one of the configurations listed in the table below the serial interface cable must have specific connections pin outs for proper data exchange The cable part numbers and suggested applications are included contact a reseller for ordering information Host DB 9S Printer DB 9P Host DB 25S Printer DB 9P TX 3 2 RX TX 2 2 RX RX 2 3 TX RX 3 3 TX 7 RTS 7 RTS CTS 8 34 4 DTR CTS 1 DTR DSR 6 8 CTS DSR 6 8 CTS GND 5 5 GND GND 7 5 GND 4 DTR20 Shield ___ Shield Shield Shield Part 32 2300 01 Part 32 2301 01 S Class 77 78 S Class z E Appendix D SV Model Mounting Dimensions Top Plate Dimensions Material 304 Stainless Steel 13GA 0897 9 71 8 60 gt S Class 79 Side Dimensions poe 510 ____ 352 1 367 4 o 1 o 9 10 2
27. ear C T Adjustments can be used to visually set the reguired positions To begin If on line press the PAUSE button to place the printer off line O Press and hold approximately 6 seconds the F3 button until the On Line Indicator is lit then release The SOP setup is first to adjust gt Press the F1 button to increase the current distance pressing REJE START OF PRINT ADJUSTMENT Distance from the Mark to First Print Line Current Distance 433in x orenk F1 INCREASE F3 TEST PRINT F2 DECREASE HOLD F3 to EXIT PRINT LINE and holding will rapidly move the ticket gt Press the F2 button to decrease the current distance pressing and holding will rapidly move the ticket gt Press the F3 button to print a ticket showing the new setting 9 After completing the SOP adjustment press and hold approximately 6 seconds the F3 button until the On Line Indicator is lit then release O Next adjust the Cut Tear position using the F1 F2 and Buttons as described above After completing the Cut Tear adjustment return the printer to the off line mode by pressing and holding the F3 button until the On Line Indicator is lit then release ISI ISI III ISI II IIo CUT TEAR POSITION ADJUSTMENT Distance from the Mark to the Cut Tear Position Current Distance 430in III I I IIA AT ER de F1 INCREASE F3 TEST CUT F2 D
28. ee Section 4 2 0 254 mm Section 4 2 0 254 mm TOF Sense Selects the method for sensing the Reflective Continuous ticket Top Of Form Present DLY Delay to stop the printer from 0 75 sec in 5sec increments backing up the tickets when Delays the presentation of the last mer ticket printed for the specified time printing multiple tickets zna No Reprint When a fault condition is detected Yes or No printing stops and the FAULT light turns on After the problem is corrected the FEED Key must be pressed to clear the fault The label in process is not reprinted Rates given in Inches Per Second Valid in the DTPL Parser Mode only 38 S Class 4 3 1 Database Modification Example This section details the modification of an Operational Database parameter The following example increases the printing speed parameter from 6 to 8 IPS on the ST 3210 however using the same basic procedure any of the parameters can be changed regardless of the printer model 6 If on line press the PAUSE button to place the printer off line Press and hold the F2 button until the On Line Indicator is lit approximately six seconds then release The printer will turn off the On Line Indicator and print STOCK ID 5 Press the F2 button three times allow time for printing following each button press to arrive at the Print Speed parameter 6 IPS AUTO 189 48 MM 5 The printer will print PRINT SPEED PARSER MODE
29. ems and suggests solutions While not all situations can be addressed many suggestions may prove helpful however if a problem persists or is not covered in this text contact Datamax O Neil Technical Support or a qualified service technician Note Fault Indicator is lit the FEED button must be pressed after completing the corrective action to clear the alarm and return the printer to normal operation If experiencing this problem Try this Corrective Action The printer fails to power up The AC power cord may be faulty try another cord The AC outlet may be faulty try moving the printer to another wall outlet All three indicator lights are The printer is online but is out of stock see section 3 2 The printer has failed to initialize call for service S Class 51 If experiencing this problem Try this Corrective Action No communications not The parser mode may not match the printing via software software language being used Print a Configuration Label to check the detected parser mode setting see Section 3 4 1 or see Section 5 1 for more information See Section 4 3 to reconfigure the parser mode setting depending upon your software program for DTPL or DPL The communication parameters between the printer and host may not match Print a Configuration Label to check the current port settings see Section 3 4 1 See Section 4 3 to reconfigure the printer to match
30. ept data Pressing the PAUSE button while tickets remain to print causes the indicator to flash repeatedly This indicator remains off in the off line mode S Class 19 Dual Purpose Buttons Depending upon the printer s mode the buttons function as follows On Line Mode Button Functions On Line as denoted by the On Line Indicator being On PAUSE FEED TEST 20 Press this to temporarily stop printing pause mode or to enter the off line mode Press this button in pause mode to resume printing from the point stopped or if in off line mode press to return to the on line mode Press this button to advance the ticket stock to the next print position This button is inactive in the on line mode S Class Power Up and Off Line Mode Button Functions Off Line as denoted by the On Line Indicator being Off gt F2 gt F3 gt F1 gt F1 F2 gt 22 F3 gt F1 22 S Class Three functions a Press momentarily to advance ticket stock or to manually load ticket stock b Press and hold during power up to print a Configuration and Test Pattern Ticket and enter Character Dump mode c Press and hold to enter the Operational Database Modification mode see Section 4 3 for details Two functions a Press and hold to enter the Start of Print and Cut Tear Adjustments see Section 4 2 for details b Press momentarily to print an Internal Test T
31. exceed 99 99 inches gt This is an area free of reflective printing excluding the reflective marks that runs the entire length of the ticket 6 Print Side Media Sensor The center of the mark must fall between 250 and 750 of an inch from the ticket edge while allowing an adequate 62 Standard Media Sensor Zone within that area Quiet Zone within that area The center of this mark must fall between 235 and 3 03 inches from the ticket edge while allowing an adequate Quiet 6 1 Approved Ticket Stocks For optimum print guality maximum printhead life and warranty compliance Datamax O Neil recommends the following ticket stocks Contact Datamax O Neil Media Representative at 407 523 5650 with any questions regarding your specific application Best quality for high speed printing Ricoh 150 TLA 190 10 inches per second IPS and high quality applications Recommended for use with the ST SV 3306 Ricoh 120 TLA 1901 Mid range Best with print speeds up to 8 IPS KT 370 Mid range Best with print speeds up to 5 IPS S Class 63 64 S Class Cnar Dec Hex CulF ACK 6 06 BS 8 08 Hr 9 09 S Class 132 20 9 Le __ 101 65 f 102 66 e 103 67 h __ 104 68 i 105 69 x 107 6B LLLI oc a oe o 11 __ 112 70 a ujn 65 ASCII Control Code Ch
32. eys 2 0 2 Additional Reguirements In addition to the above mentioned items the following items are necessary for ticket printing A USB serial or parallel interface cable Applicable ticket stock Applicable software For advice on which stock and software is best suited for your needs contact your customer service representative 6 S Class Setting Up the Printer This section details the connections loading methods and resident ticket formats of the printer 3 0 Power Connection Note Before connecting the AC Power Cord or interface cables to the printer ensure the Power On Off Switch is in the Off position Place the printer on a firm level surface Ensure that the Power Switch on the Printer is in the Off position Connect the AC Power Cord to the receptacle on the back of the Printer and then plug the AC Power Cord into a properly grounded outlet The power supply automatically detects and then adjusts to the applied line voltage see Section 6 0 for the acceptable voltage ranges S Class 7 3 1 Interfacing The printer can be connected to the host via the parallel USB or serial The printer will automatically connect to the first port that delivers valid data Once established the printer s power must be cycled Off and On to change an interface connection Serial Port USB Port Parallel Port AC Power Connector Power On Off
33. g below The TOF Marks must be wound inward on the roll see Section 6 for ticket stock specifications Ensure that the Printhead Latch is in the Locked position Unlocked S Class 13 6 gt Print Side Media Sensor using Roll Stock Mount the roll of ticket stock on the Roll Hanger so that it unwinds in the direction shown by the arrow in the drawing below The TOF Marks must be wound outward on the roll see Section 6 for ticket stock specifications Ensure that the Printhead Latch is in the Locked position Unlocked Loosen the Thumbscrew and adjust the Media Guides to fit the width of the ticket stock The guides should be positioned so that there is no side to side ticket movement too loose but not so close as to cause friction or bowing of the ticket too tight see the illustration below for examples Once properly positioned tighten the Thumbscrew to secure the Media Guides in place S Class Media Guides Too Loose Thumbscrew Media Guides Too Tight O Slide the ticket stock farther into the Media Guides until it is grabbed by the loading mechanism and then allow the printer to complete the positioning process Close the Access Cover Note If automatic loading doesn t occur try the following 1 Ensure that the Printhead Latch is locked 2 Press the PAUSE button the On Line Indicator will go Off and then repeatedly
34. gs of the settings and values that are accessible and modifiable through this method Section 4 3 1 contains a step by step example of a parameter modification 36 S Class Operational Database ST SV 3210 Models Settings Stock ID Stock ID number 0 9 see Section 4 1 Label Ticket Width of the ticket stock used for 1 89 inches 48 0 mm Width printing 2 04 inches 51 8 mm 2 20 inches 55 9 mm 2 36 inches 59 9 mm 2 52 inches 64 0 mm 2 67 inches 67 8 mm 2 83 inches 71 9 mm 2 99 inches 75 9 mm 3 15 inches 80 0 mm Sets the emulation of the printer Auto DTPL or Print Speed Speed during printing Slew Speed Speed during feeding 4 10 IPS Backup Speed Speed during backup 3 5 IPS 19 2K 38 4K Word Length Communicated word length 7 bit word even parity 8 bit word no parity Presence of the optional cutter will be sensed automatically Row Adjust Horizontal adjustment of the point where printing begins 64 8 mm 64 8 mm Col Adjust Vertical adjustment of the point 2 55 2 55 inches where printing begins 64 8 mm 64 8 mm dots in the vertical direction Dots Per Inch SOP Adjust Start of Print Position Adjustment 0 10 00 inches see Section 4 2 0 254 mm Section 4 2 0 254 mm TOF Sense Selects the method for sensing the Reflective Continuous ticket Top Of Form Present DLY Delay to stop the printer from 0 75 sec in 5sec increments backing up the tickets when Del
35. he serial interface port check the host and printer communications settings see Section 3 4 1 The cutter fails to cut but the First verify the cutter has been detected by Fault Indicator remains off printing a Configuration Ticket see Section 3 5 1 If the cutter has not been detected call for service otherwise verify that the cut function has been selected in the software program 54 S Class 5 1 Hex Dump Mode The hex dump mode is a useful tool for diagnosing problems including communication and programming syntax errors To enter the hex dump mode With ticket stock loaded turn Off the printer Press and hold the FEED button while turning On the printer Continue to hold the button until tickets feed forward After a brief hesitation Configuration and Test Pattern Now the printer is in hex dump mode until power is cycled Off and On all data reaching the printer will be output in hex ASCII code The following hex dump examples illustrate the different parser mode languages that can be interpreted by the printer EON 50 31 3E 30 9888 52 3 52 43 36 30 NR gt lt RCBO 0010 30 2C 31 36 30 35 JE 1B 0 1505 0018 63 3C 54 46 3C 70 c lt TF gt lt p 0020 63 78 3C 47 32 36 33 cx gt lt G263 0028 35 08 05 01 01 00 00 5 gt 0030 00 00 99 00 BI 022001 OF OF OE QE QE 3C in this location denotes that a DTPL label forma
36. icket see Section 3 4 3 Press these simultaneously to perform a Warm Reset and return to the on line mode Press these simultaneously to print a Test Pattern Ticket see Section 3 4 2 Press these simultaneously to print a Configuration Ticket see Section 3 4 1 Press and hold these during power up to reset the printer to the default settings see Section 3 5 2 21 3 4 Resident Formats Several formats are stored in memory for useful setup operational and diagnosis information Load stock that is at least 2 inches 51 mm wide to capture all the data and patterns on these resident formats 3 4 1 Configuration Ticket The Configuration Ticket provides firmware memory and options information depending upon the model equipment and firmware this information will vary To print a Configuration Ticket With stock loaded printer On turn the Press the PAUSE button to enter the off line mode Simultaneously press the F2 and F3 Buttons Configuration includes detected communications baud rate the selected communications port detected parser mode etc as well as the speed settings Stock ID and the start of print and cut tear positions Counter Memory sections include time of operation and lengths printed as well as the printer s memory configuration Resettable Values can be useful in tracking job data see the DPL Programmer s Manual for details Input Values indicates the sele
37. inthead latch into the locked position Plug in and turn the printer Load ticket stock see Section 3 2 ST Models Close the access cover This completes the procedure 4 4 8 Media Sensor Cleaning If the Media Sensor becomes blocked with paper particles TOF detection may become inconsistent and result in fault conditions Clean the sensor as follows 44 Turn Off and unplug the printer ST Models Raise the access cover see Section 3 2 Slide the printhead latch to the unlocked position and raise or in the case of SV Models lower the printhead assembly see Section 4 4 1 Remove any ticket stock Perform this step according to the printer s Media Sensor option Print Side Media Sensor option Using compressed air direct an air stream under the Print Side Media Sensor to remove any debris Slot Media Guide S Class Standard Media Sensor option Using a soft bristled brush or compressed air sweep or direct an air stream into the Media Sensor to remove any debris In cases of extreme build up a cotton swab dampened isopropyl alcohol can be used to wipe off the sensor however if this method is used allow the sensor to dry before proceeding Cotton Swab Printhead Assembly 9 Lower the printhead assembly and slide the printhead latch into the locked position Plug in and turn On the printer Load ticket stock see Section 3 2 ST Model
38. ion 2005 12 ROHS 2002 95 EC LVD 2006 95 EC FCC This device complies with FCC CFR 47 Part 15 Class A Note This eguipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the eguipment is operated in a commercial environment This eguipment generates uses and can radiate radio freguency energy and if not installed and used in accordance with the instructions in this manual it may cause harmful interference to radio communications Operation of this eguipment in a residential area is likely to cause harmful interference in which case the user will be reguired to correct the interference at his own expense Important Safety Instructions This printer has been carefully designed to give many years of safe and reliable performance however as with all types of electronic equipment there are some basic precautions that should taken to avoid personal injury or damage to the printer gt Carefully read the installation and operating instructions provided with this printer gt Read and follow all warning instruction labels on the printer gt Place ST Models on a flat firm surface mount SV Models in rigid enclosure gt To protect the printer from overheating make sure no openings on the printer are blocked gt Do not place the printer on or near a heat so
39. n Off the Power Switch Open the Access Cover Loosen the Thumbscrew and adjust the Media Guides to fit the width of the ticket stock The guides should be positioned so that there is no side to side ticket movement too loose but not so close as to cause friction or bowing of the ticket too tight See Step 5 in Section 3 2 1 for an illustration Once properly positioned tighten the Thumbscrew to secure the Media Guides in place Unlock the Printhead Latch and raise the Printhead Assembly Grasp the Slide to move the Media Sensor Position the sensor so that it can see the Quiet Zone and the TOF Marks on the ticket stock as described in Section 4 0 S Class Printhead Assembly 9 Lower the Printhead Assembly and lock the Printhead Latch O Turn On the printer and load ticket stock see Section 3 2 Lower and lock the Access Cover 9 To verify the alignment press the FEED button several times the stopping point should be the same for each ticket that is output Note that if the Fault Indicator illuminates the sensor needs to be repositioned see Section 5 for a complete listing of possible causes S Class 29 Adjusting the Print Side Media Sensor 9 Turn Off the Power Switch Open the Access Cover O Loosen the Thumbscrew and adjust the Media Guides to fit the width of the ticket stock The guides should be positioned so that there is no side to side ticket moveme
40. nt too loose but not so close as to cause friction or bowing of the ticket too tight See Step 5 in Section 3 2 1 for an illustration Once properly positioned tighten the Thumbscrew to secure the Media Guides in place Using a small wrench or nut driver 3 slightly loosen the Nut that secures the Media Sensor Nut Print Side Media Sensor Media Guides 30 S Class O Grasp the Nut to move the Media Sensor Position the sensor so that it can see the Ouiet Zone and the TOF Marks on the ticket stock as described in Section 4 0 Tighten the Nut securely 9 Turn On the printer and load ticket stock see Section 3 2 To verify the alignment press the FEED button several times the stopping point should be the same for each ticket that is output Note that if the Fault Indicator illuminates the sensor needs to be repositioned see Section 5 for a complete listing of possible causes 4 0 2 SV Model Media Sensor Adjustment 9 Loosen the Thumbscrew and adjust the Media Guides to fit the width of the ticket stock The guides should be positioned so that there is no side to side ticket movement too loose but not so close as to cause friction or bowing of the ticket too tight See Step 5 in Section 3 2 1 for an illustration Once properly positioned tighten the Thumbscrew to secure the Media Guides in place Unlock and lower the Printhead Assembly 9 Gra
41. on to the Burnline cleaning until all build up is removed NEVER use a sharp object to clean the Printhead Damage can CAUTION result S Class 41 Printhead Assembly Printhead Surface Build up O Allow the Printhead to dry Lower or raise the Printhead Assembly and slide the Printhead Latch forward to the Locked position Plug in and turn On the printer Load ticket stock see Section 3 2 ST Models Close the access cover This completes the procedure 42 S Class 4 4 2 Platen Roller Cleaning Print guality can decline if the platen roller becomes contaminated with paper dust grit or adhesive When this build up is not removed it can cause abrasive damage to the printhead Clean the Platen Roller as follows 9 Turn and unplug the printer ST Models Raise the access cover see Section 3 2 Slide the printhead latch to the unlocked position and then raise or in the case of SV Models lower the printhead assembly see Section 4 4 1 Remove any ticket stock Using a cotton swab or lint free cloth dampened with isopropyl alcohol remove all debris on the Platen Roller Manually rotate the roller and repeat until the entire surface has been cleaned Printhead Assembly NEVER use a sharp object to clean the Platen Roller Damage CAUTION can result S Class 43 O Allow the Platen Roller to dry Lower or raise the printhead assembly and slide the pr
42. or may need adjustment see Section 4 for details S Class 17 3 3 Using the Front Panel The Front Panel is comprised of a ticket exit darkness control three indicator lights and three dual purpose buttons Front Panel Power Indicator Fault Indicator On line Indicator Ticket Exit Darkness Control Pause F1 Button Feed F2 Button Test F3 Button ST Models Pront Pane Ticket Exit Darkness Control On line Indicator Fault Indicator Power Indicator Pause F1 Button Feed F2 Button Test F3 Button SV Models 18 S Class Ticket Exit The printed tickets are expelled from this opening Darkness Control The Darkness Control adjusts the contrast of the printing on the tickets turning the control clockwise darkens the print while turning the control counterclockwise lightens it Darkness can also be controlled through software Indicators For a brief period after power up about 20 seconds all three indicators will remain on while the printer performs internal diagnostics POWER Turning On the power switch lights this indicator FAULT During normal operation this indicator will flash briefly as the printer receives data from the host system however if a fault is detected this indicator stays on A fault can have several different causes see Section 5 for details ON LINE In the on line mode this indicator lights to denote that the printer is ready to acc
43. ost commands however Stock ID 9 will allow host commands to override the default settings If none of the listed Stock ID Start of k Next Ticket selections fit your media select the Stock ID that is closest to the physical dimensions of your stock and then modify the Start of Print and Cut Tear positions see Section 4 2 changes can be saved to the Stock ID allowing commonly used formats to be recalled To revert to the default values reset the printer see Section 3 6 S Class 33 The table below lists the default settings according to the printer model for each Stock ID number Stock ID Default Settings Print Width Start of Print Cut Tear Stock ID kai m 3210 Models 3306 Models Position Position 3 15 80 0 mm 3 20 81 3 mm 07 1 8 mm 05 1 3 mm 3 15 80 0 mm 3 20 81 3 mm 4 28 108 7 mm 4 26 108 2 mm 3 15 80 0 mm 3 20 81 3 mm 1 67 42 4 mm 1 65 41 9 mm 3 20 813mm 02 5mm 0 4 r89 480mm 181 46 0mm 02 5mm 6 189 480 1 92 48 8 mm 1 70 43 2 mm 8 2 20 55 9 mm 2 24 56 9 mm o 3 15 800mm 320 13mm 0 0 SV Model printers using the Tear Bar must add 07 inch 1 8mm to these distances for Top Plate clearance of the ticket 34 S Class 4 2 Start of Print amp Cut Tear Adjustment If none of the preset Stock ID parameters meet the needs of your application then the Start of Print SOP and Cut T
44. press the F2 button while gently pushing the stock forward until the printer grabs the ticket 3 Press the PAUSE button to return to the on line mode If the ticket was not fed to a proper position the Media Sensor may need adjustment see Section 4 for details S Class 15 3 2 2 SV Models 9 Plug in and turn On the printer O Bring the stock up to the Media Guides TOF Marks on the tickets should be facing away from the Printhead Latch see Section 4 Ensure that the Printhead Latch is locked Front Panel gt Printhead Latch o Thumbscrew Media Guides Es Ticket Stock 9 Loosen the Thumbscrew and adjust the Media Guides to fit the width of the ticket stock as described in Step 5 of Section 3 2 1 O Slide the ticket stock through the Media Guides The motor will start continue feeding the tickets The printer will grab the leading edge of the stock and complete the positioning process If this process fails see the note on the next page 16 S Class Note If automatic loading doesn t occur try the following 1 Ensure that the Printhead Latch is locked 2 Press the PAUSE button the On Line Indicator will go Off and then repeatedly press the F2 button while gently pushing the stock forward until the printer grabs the ticket 3 Press the PAUSE button to return to the on line mode If the ticket was not fed to a proper position the Media Sens
45. r permit any other person or party to duplicate or copy the EPROM s or the information contained in the EPROM s The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax O Neil Corporation No part of this manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of Datamax O Neil Corporation All rights reserved Copyright 2012 Datamax O Neil Part Number 88 2337 01 Revision D Replacement or Master Keys are not available It is the responsibility of the user to safeguard the supplied keys Agency Compliance and Approvals UL60950 1 2nd Edition 5 CSA C22 2 No 60950 1 07 2nd Edition Listed imi Gost R BE01 The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents EMC EN 55022 2006 A1 2007 Class B EN 55024 1998 A1 2001 A2 2003 Safety This product complies with the requirements of IEC 60950 1 284 Edit
46. rinted Font 9 Triumvirate is a proportional font each character will take up a different amount of space when printed 0 32123 2590 3 33 j 32 168 171 172 225 255 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 255 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 255 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 255 S Class 67 The table below lists font sizes 0 8 in dots io ONERE DEM SDN Ao ee i ome oi wo a 27 2 o ee o Be 5 EE NN 3 6 2 Fom7 _32 1 5 Fonts o do io 5 5 MW BR DPL Font Samples Font 0 96 characters alphanumeric Font 1 145 characters upper and upper and lower case lower case alphanumeric with descenders and Font ascenders 0123456789 lt gt 72 Font 1 ABCCEF 371 TKLMNOP V 2 2 amp Det 8123456789 lt gt ABCDEFGH IJKLMNOPORSTUVUXYZ 17 No abcdefgh ijk Imnoparstuuuxyz T ug abcdeishiikimnae C aaac ee 11 iAAEek parstuvent 99 090064018 2 Font 2 138 characters Font 3 62 characters alphanumeric alphanumeric upper and uppercase lower case 4 amp 0123456789 lt 78 FONT 3 ABCREP GA
47. s 9 Plug in and turn On the printer Insert the Key into the lock and turn it as shown to unlock the Access Cover 9 Raise the Access Cover or for convenience the cover may be removed by sliding it forward and then raising it up and off the hinges Access Covers O Perform this step according to the printer s Media Sensor option and the type of ticket stock being used 10 S Class gt Standard Media Sensor using Fan Fold Stock With the ticket TOF Marks facing down away from you place the ticket stock in the bottom of the printer If using an external supply route the ticket stock into the printer through the Rear or Bottom Slots Ensure that the Printhead Latch is in the Locked position Unlocked Media Guides Bottom Slot 55 Thumbscrew Printhead Latch Ticket Stock S Class gt Print Side Media Sensor using Fan Fold Stock With the ticket TOF Marks facing up toward you place the stock in the bottom of the printer If using an external supply route the ticket stock into the printer through the Rear or Bottom Slots Ensure that the Printhead Latch is in the Locked position Unlocked Thumbscrew Printhead Latch Ticket Stock S Class gt Standard Media Sensor using Roll Stock Mount the roll of ticket stock on the Roll Hanger so that it unwinds in the direction shown by the arrow in the drawin
48. s Close the access cover This completes the procedure S Class 45 4 4 4 Ticket Detect Sensor Cleaning The Ticket Detect Sensor initiates the auto loading process by signaling the presence of ticket stock within the Media Guides If the sensor becomes blocked with paper particles ticket feeding problems can occur Clean the sensor as follows 9 Turn and unplug the printer ST Models Raise the access cover see Section 3 2 Slide the printhead latch to the unlocked position and raise or in the case of SV Models lower the printhead assembly see Section 4 4 1 9 Remove any ticket stock O Lower or raise the printhead assembly and slide the printhead latch into the locked position 9 Using compressed air direct an air stream under the area indicated by dotted line in the drawing below to clean the sensor Ticket Detect Sensor located under the Media Guide O Plug in and turn On the printer Load ticket stock see Section 3 2 ST Models Close the access cover This completes the procedure 46 S Class 4 4 5 Interior Cleaning Reguired for ST Models only Over time particles of ticket stock accumulate inside the printer These particles can stick to the ticket and cause voids in the print Clean the interior of the printer as follows 6 Turn Off and unplug the printer Raise the access cover see Section 3 2 Slide the printhead latch to the unlocked position
49. scngem taut 77 Cable LIStINOS 77 79 SV Model Mounting Dimensions 79 Overview 1 0 About the Printer ST Table Model SV Vertical Model The S Class printer family hereafter referred to by model name blends rugged design state of the art electronics and user friendly features to redefine ticketing hardware To process complicated formats quickly the printer is equipped with a 32 bit microprocessor and four megabytes of memory Auto detecting communication ports ensure that interfacing to the host system is a simple task while versatile front panel functions will speed you through setups This manual provides all the information necessary for the daily operation of the printer To begin printing tickets refer to the instructions included with the software package you have chosen If you wish to write a custom program visit our website at www datamax oneil com for a copy of the DPL Programmer s Manual part number 88 2051 01 and the DTPL Programmer s Manual part number 88 2246 01 S Class 1 1 0 1 Standard Features This printer comes eguipped with many standard features Communication Interfaces gt USB interface gt DB 9 RS 232 serial interface gt JEEE 1284 Centronics parallel interface Memory gt 2MB FLASH Memory 256K available to user designated as Module B gt 4MB DRAM Memory Printing
50. sp the Media Sensor to move it Position the Media Sensor so that is can see the Quiet Zone and the TOF Marks on the ticket stock as described in Section 4 0 S Class 31 Media Sensor Printhead Assembly Printhead Latch O 5 Ticket Stock O d O Raise the Printhead Assembly and lock the Printhead Latch Turn On the printer and load ticket stock see Section 3 2 To verify the alignment press the FEED button several times the stopping point TOF should be the same for each ticket output 32 S Class 4 1 Stock ID Selections The printer maintains a selection of 10 user modifiable stock setups Each setup defaults to a specific print width start print position and cut tear position where gt The Print Width is the print Example distance across the ticket Stock ID 5 gt The Start of Print Position is the Ticket Width distance measured in inches Print Width from the Media Sensor to 1 89 48mm gt printhead burnline gt The Cut Tear Position is the distance measured in inches from the Media Sensor to the cut if equipped or tear position of the printed ticket 4 33 inches 110 mm The Stock ID can be set using the Start of Print Operational Database Modification Position 4 30 inches procedure see Section 4 3 1 As 109 2 mm defined on the following page Tear Cut Stock ID numbers 0 through 8 are Position not changeable through h
51. t was sent to the printer 1 122063 02 this location denotes 5 At BAL that a DPL label format cn was sent to the printer 218 82 61100002 4080 5 NACE To decode this hexadecimal code and its printable ASCII equivalents the DPL Programmer s Manual or the DTPL Programmer s Manual is an essential reference As a final note many software programs use bit mapping to construct the ticket making diagnosis difficult Contact a Datamax O Neil Technical Support Representative with any questions Note To exit hex dump mode turn the Power Switch Off and On S Class 55 56 S Class Specifications 6 0 Specifications Barcodes Fonts See Appendix B for examples Barcode Symbologies mode dependent Font Expansion and Rotations Resident Fonts mode dependent Optional Fonts S Class DPL Parser Mode Code 39 Interleaved 2 of 5 Code 128 subsets A B and C Codabar LOGMARS UPC A UPC E UPC 2 amp 5 digit addendum s EAN 8 EAN 13 EAN 2 amp 5 digit addendum s UPC random weight Code 93 MSI Plessey Universal Shipping Container Symbology Code 128 MOD 43 Postnet USS EAN 128 random weight Telepen UPS MaxiCode modes 2 amp 3 AIM specification June 18 1996 and PDF417 DTPL Parser Mode Code 39 Code 128 subsets A B and C Interleaved 2 of 5 UPC A EAN 8 EAN 13 and Codabar All fonts expandable vertically and horizontally up to 8x fonts and graphics
52. the PAUSE F1 FEED F2 and TEST F3 Buttons while turning On the printer 9 After the Fault Indicator flashes approximately 20 seconds release all three buttons For verification a Configuration Ticket can be printed The printout will reflect default settings until new configuration data is sent to the printer Default Database Settings ST SV 3210 Values ST SV 3306 Values Memory Configuration Internal Module 128 128 Scalable Fonts 64 64 Character Set See Appendix B See Appendix B parser mode dependent Auto Detect DTPL Print Speed 8 4 Slew Speeds 8 3 5 Print Width 1 89 inches 48 mm 1 92 inches 49 mm Allocations are in 4KB units each and configurable only in DPL Parser Mode This setting may arrive pre configured to change the setting see Section 4 3 1 Values given are in Inches Per Second S Class 25 3 6 Keypad Lockout The Keypad Lockout Function stops the operator s ability to enter the offline functions in the printer s menu To enable the lockout feature Press and hold the PAUSE F1 and FEED F2 buttons while turning On the printer To disable the lockout feature Press and hold the FEED F2 and TEST F3 buttons while turning the printer 26 S Class Adjustments and Malntenance This section details important adjustments settings and periodic maintenance reguirements that will ensure optimum performance 4 0 Media Sensor Adjustment The Media
53. the host computer s settings The interface connection may be faulty or the cable may be incorrect or faulty check the connections and see Appendix C for cable requirements Poor print quality not printing The printhead latch may be unlocked including resident formats lock the latch See Section 3 2 The printhead may be dirty clean per Section 4 4 1 The heat setting may be incorrect Use the Darkness Control see Section 3 4 or adjust the heat setting through the software program software will override the Front Panel setting In addition print speed can also be used to darken or lighten print The type of ticket stock may be incorrect i e thermal transfer 52 S Class If experiencing this problem Try this Corrective Action After printing the ticket the If cutter equipped this may indicate a Fault Indicator lights cutter fault call for service If not cutter eguipped a Possible programming problem b Possible mechanical problem try pressing the FEED button to clear the fault if no response call for service Otherwise the positioning of the Media Sensor may need an adjustment see Section 4 0 The printer feeds when no ticket The Ticket Detect Sensor may be stock is present or obstructed clean the sensor per Section 4 4 4 The printer feeds approximately The position of the Media Sensor may 20 inches 51 cm of ticket stock need adjusting see Section 4 0 then the
54. tion From the factory the printer will automatically interpret the data received from the host to set the Parser Mode Note When set to Auto the printer assumes its parser mode according to the first character received If the first character is lt ASCII control character 3C as transmitted by most ticketing software packages the printer will assume the desired DTPL parser mode However in certain cases for example if a font download is executed following power up a received character may cause an unexpected parser mode which can falsely appear to be a communications problem If you want to force the parser mode see Section 4 3 More information on identifying the parser mode setting is available in Section 5 under communications not printing via software If you have any questions or are unable to establish communications contact Datamax O Neil Technical Support for help S Class 9 3 2 Loading Ticket Stock The procedure to load the printer differs depending upon the model options and stock type being used These differences are detailed below 3 2 1 ST Models If your printer is eguipped with the Roll Hanger option but you want to use an internal fan fold ticket source instead the Roll Hanger must be removed Remove the Roll Hanger by turning it counter clockwise to unscrew it from the centerplate of the printer To load fanfold ticket stock into a table top printer proceed as follow
55. urce gt Do not use the printer near water and never spill liquid into it gt Ensure that the power source meets the ratings listed on the printer if uncertain check with your dealer electrician or utility company gt Do not place the power cord where it may be walked on Should the power cord becomes damaged or frayed replace it immediately gt Only qualified trained service technicians should attempt to repair this printer Contents OvervieW MC 1 1 0 About the 1 1 0 1 Standard Features ne 2 1 0 2 Optional Features 3 Getting Started 5 2 0 eie ten aee ele a dae bes 5 2 0 4 Inspection 6 2 0 2 5 20224122 6 Setting Up the 7 3 0 Power Connection 7 3 1 J terfacing et Eh ite tinis 8 3 1 1 Automatic Parser Mode Detection 9 3 2 Loading Ticket Stock 10 3 2 1 ST Models i ee e bee os 10 9 2 2 MOM Model Si iat rte t estt as 16 3 3 Using the Front 18 3 4 Resident FormatS e 22 3 4 1 Configuration Ticket 22 3 4 2 Test Pattern 23 3 4 3 Internal Test 24 35 Resetting the Printer 25 3 6 1 Warm Reset 25 3 6 2 Factory Default
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