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Swann ADS-440

1. Swann a FCC Verification NOTE This equipment has been tested and found to comply with the limits for Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help These devices comply with part 15 of the FCC Rules Operation is subject to the following two conditions 1 These devices may not cause harmful interference and 2 These devices must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE All jurisdictions have specific laws and regulations relating to the use of cameras Before using any camera for any purpose it is the buyer s responsibility to be aware of all applicable laws and regulations that prohibit or l
2. When motion is detected the green icons in the Camera Monitoring screen will turn red and you will hear an alert sound When you select the checkbox for Motion Detect Armed or Alarm Input Armed further options will appear many of which are common to both choices All the options are described below Motion Detect Armed Check this box to turn on Motion Detection Motion Detect Sensitivity Sets the sensitivity at which the camera will react to motion and begin recording images or send an email alert The range is 1 to 10 with 10 being the most sensitive Choose a higher value if you want to make sure you don t miss even the slightest movement or set a lower value if you are getting many false alarms A midrange value of 5 is acceptable in most environments The recorded footage is saved to c users public public documents under Windows 7 This path can be changed to anything you like in the Advanced Settings gt Other Settings menu by choosing the Record Path 40 SwannEye IP Camera Swann Upload Images on Alarm Check this box if you want to send an image when an alarm is triggered Upload Interval Seconds Set an interval in seconds between each upload Scheduler Use the scheduler to limit motion triggered to only certain periods The files will be saved to the default path as specified under Motion Detect Sensibility The scheduler is a grid showing a seven day period with each day split into 15 minute block
3. Scheduler Alltime O Schedule NOTICE set the correct Device Clock Device Clock Alarm Detect Motion Detection Armed Arms Motion Detection see page 40 Alarm Input Armed Arms the alarm block on the rear of the camera This is an advanced feature and recommended for experienced users only Audio Trigger Armed Arms the camera to be sensitive to noise Alarm Action Trigger on Alarm Instructs the camera to trigger an external device connected to the Alarm Out connection when an alarm event occurs Like the Alarm Input this is an advanced feature recommended for experienced users only Send Mail on Alarm Sends an email when the alarm is triggered see page 36 Upload Images to FTP Uploads images to an FTP server see page 38 Warning sound on View Your viewing device will emit a warning tone when an alarm is triggered volume depends on the viewing device s speaker output Local Record on View Triggers your viewing device to record when an alarm event is detected in accordance with the local settings of the viewing device Scheduler When you d like the alarm rules to be active This schedule is set in the same way as the other schedules such as the recording schedule 35 Swann SwannEye IP Camera 8 4 12 Alarm eMail Settings Set up email credentials so that the camera can send warnings and captured images to your email inbox eMail Settings a w e C C ems OONN eme OOOO Gmail only support
4. Upload Image Now Check the box to upload an image to a server When checked the Upload interval option appears Upload Interval seconds Set the time in seconds between each image upload Undefined This option has no function 38 SwannEye IP Camera Swann FTP Test error messages Click the TEST button to test your FTP settings If there is a problem you will get one of the following error messages 1 Cannot connect to the server Please check FTP Server is correct or not 2 Network Error Please try later 3 Server Error 4 Incorrect user or password Please check the username and password is correct or not 5 Can not access the folder Please be sure the folder exists and your account is authorized 6 Error in PASV mode Please be sure the server support PASV mode 7 Error in PORT mode PASV mode should be selected if the device is behind a NAT firewall 8 Cannot upload file Please be sure your account is authorized 39 Swann SwannEye IP Camera 8 4 14 Alarm Settings Motion Detection Alarm Settings Alarm Detect er Alarm Action a a cant ooo Scheduler All time Schedule NOTICE set the correct Device Clock Device Clock Submit Refresh The ALARM SETTINGS page is where you can configure motion detection and the alarms or actions to be taken when motion is detected The camera can send email alerts or upload images to a server when it detects movement
5. 33ft Auto 0 1Lux PAL NTSC MJPEG HTTP 30FPS NTSC 25FPS PAL 640 480 VGA 320 240 QVGA 160 x 120 350 100 0 16 s 0 16 s RJ 45 10BASE T 100BASE TX IEEE 802 11b g n TCP UDP IP ARP ICMP DHCP DNS HTTP FTP SMTP NTP PPPoE UPnP DDNS Night vision distance AWS AGC AES exposure Minimum illumination Image format Compression format Stream type Maximum frame rate Resolution Horizontal Rotation Vertical Rotation Pan Tilt Level speed Vertical speed Network Interface Protocol Motion Detection Supports motion detection and image snapshots Notification by email FTP Video recording to local storage Send image pictures to email FTP within Periodic Sending scheduled times 61 Swann SwannEye IP Camera User authentication user password administrator operator visitor Simultaneous viewers 4 Viewers Microsoft Internet Explorer 6 0 or above Google Chrome Web browser Mozilla Firefox Apple Safari Opera Apple iPhone Android ha na 111mm x 107mm x 121mm 256MB or above Display card 64MB or above Windows 7 Recommended Operating Windows Vista Mac OS X PC System Requirements four camera example 62 SwannEye IP Camera Swann 14 Warranty Terms amp Conditions Swann Communications USA Inc Swann Communications Swann Communications LTD 12636 Clark Street Unit 13 331 Ingles Street Stag Gates House Santa Fe Springs
6. STOP AUDIO TALK RECORD SNAPSHOT P Play E stop i Audio a Talk Bie Record I Snapshot 22 Play Provides a live feed from the camera or returns to live view Stop Stops live video viewing of the camera The camera can not be recorded and is not displayed on the viewing screen The Record button will not work while the video feed is stopped choose Play to resume Audio Toggles the audio input stream from the camera on or off allowing you to hear the audio being captured by its microphone Talk Toggles talk mode allowing you to speak into a microphone at your PC and have it audible at the camera This is useful if you want to communicate with someone standing near the camera from your remote location Record Records video from the camera to an AVI file By default the filename is in the format alias_yyyymmddhhmmss avi where alias is the name you have assigned to the camera and the date and time are the current date and time set in 8 4 18 Maintain Date amp Time Settings on page 45 To stop recording press the Record button again which while recording shows the RED icon Note If you press the Stop button next to the Play button this will also stop recording but will also stop live viewing of the camera Record will not operate until the video feed is resumed by clicking Play Snapshot Takes a picture of the current view and opens it in a new browser window To save it you will need to right clic
7. Swann 8 4 Remote Settings When you login as administrator Remote Settings is enabled From here you can access a host of options which are listed below The following pages described these features in detail Note When adding or changing values in these screens remember to click Submit to save your changes before leaving the screen 8 4 1 Device Info General information about the camera and its firmware software Device Info Device Firmware Version ZISTA Device Embeded Web UI Version 6 3 4 19 78 A5 DD 03 32 B8 Refresh 2 8 4 2 Alias Settings Enter a descriptive name for the camera that makes sense to you Alias Settings Submit Refresh 25 Swann SwannEye IP Camera 8 4 3 Date amp Time Settings Set the date and time for your location This is important when stamping the date and time onto video files and snapshots to identify when they were taken Device Clock Time Wednesday 6 June 2012 11 58 50 AM Device Clock Timezone GMT Greenwich mean time London Lisbon Casablanca Sync with NTP Server Daylight saving time DST Ntp Server time nist gov M Sync with PC Time 8 4 4 User Settings Eight accounts can be created on this system including a name password and the level of access they have C es ee a E a a E a T E gt S gt S a eS T E Administrator This is the first account and can access all the functions of the
8. camera There are two other account types which give limited access to functions of the camera Operator accounts can view the images from the camera control its movement and set a limited set of parameters Visitor accounts can only view the images from the camera Note There needs to be at least one Administrator account in order to access all the functions of the camera including creating and deleting users Any attempt to delete an Administrator account or reduce its privileges will result in an error You will need to go BACK and ensure at least one Administrator account exists 26 SwannEye IP Camera Swann 8 4 5 Multi Device Settings This feature is one of the most versatile in a camera of this class It allows you to link up to eight other IP cameras to this camera and control and view them from the one interface 002nccf 192 168 99 198 Device List in Lan attention If you want to access the device from internet be sure the host and port that you set can be accessed from internet Submit Refresh In the Multi Device Settings page all the devices cameras found on the Local Area Network LAN are listed in the Device List on Lan window The camera you are logged into is listed as The 1st Device with a description of This Device This cannot be changed You can add up to eight more cameras to the list for monitoring with a maximum of nine cameras online simultaneously Add ca
9. to the interface and view and control them all from the one interface The Device Settings section displays the current status of the camera you are curently viewing along with icons for all nine cameras When an alarm is triggered on a camera a colored icon will superimpose over the camera triggering the alert 12 36 Fs 6H 1 oF 08 Note Use the Visitor section to select which camera you wish to view The icons in Device Settings only provide visual feedback GREEN The camera is functioning normally YELLOW A yellow disc will appear over a camera icon when connection is lost to that camera RED A red disc will flash steadily over a camera icon when an alarm such as a motion event is triggered on that camera A steady beep sound will also be heard 20 SwannEye IP Camera Swann 8 2 Visitor Access Window mode From this section you can switch between displaying only one camera in the viewing window to four or nine in grid mode To add more cameras see 8 4 5 Multi Device Settings on page 27 i i GQ i T The camera currently being viewed has yellow border around its viewing window When viewing more than one camera such as in four or nine camera grid mode you can select a different camera by clicking on its window Double clicking on a camera window changes the view to full screen Double clicking in full screen view returns to normal view 21 Swann SwannEye IP Camera PLAY
10. ADSL SettingS sssessseesssessssesseessseessseesseesssessseesseesss 8 4 9 Network UPnP SettingS sssessseesssessssesseessseessseesseesssessseesseesss 8 4 10 Network DDNS Settings e sssessseesssessssesseessseessseesseesssesssersseesss 8 4 11 Alarm Alarm SettingS e sesesseesseessseessseesseesssessseesseessessseesseesss 8 4 12 Alarm eMail SettingS se seseseseesseessseessseesecesssessseesseesssessseesseesss 8 4 13 PE oi a 1 1c E ira ueere Cer orth Mester rience eee rere 8 4 14 Alarm Settings Motion Detection ssssesssesssesssesssersseesss 8 4 15 Oer SO TCIPICIS siiani S 8 4 16 Maintain Device Info sssseessseesssseessseeesseeesssesssseesssserssersssseesss 8 4 17 Maintain Alias SettingS se sssessssesssessseesseesssessseeossersseessseossees 8 4 18 Maintain Date amp Time SettingS sssssscssscssscssssarscecereees 8 4 19 Maintain Upgrade Firmware csssssssssssssessssssesessssscssseess 46 8 4 20 Manta LOO ersinnen Tenn a Enia 47 8 4 21 Restore Factory SettingS esessessersessessessesseosersseosessesseeseesee 48 8 4 22 Reboot DeEviCe esseesesessseesseesssessseeosseessessseeossersseesnsrosseesseessseesss 48 8 4 23 RHONE sonr OS E SE 48 9 Connecting the camera to the internet 49 9 1 Connect directly through ADSL modem no router ss sssessseesssessseesssee 49 9 2 Using a router to access the INternet s sseessseesseessscssse
11. DC5V 1 5A socket Connect the supply here Antenna mount Connect the WiFi wireless antenna here to achieve wireless communication Alarm I O Block For connecting external alarms and sensors Speaker not pictured The camera features a_ built in speaker it s located inside the case near the Alarm I O Block Setup dnjas Swann SwannEye IP Camera 3 3 Bottom View The reset switch is located on the rear of the camera right under the antenna If you ever need to reset the camera back to factory settings and are unable to do this from the menu screens you can use the reset switch With the power on insert a small non pointed implement such as a paperclip or toothpick into the hole until you can detect the button being depressed and hold for at least five seconds 4 Installation Before mounting your camera we recommend you plug it in and configure it to ensure you it is working the way you want Even if you plan on using the camera wirelessly the initial configuration needs to be done through a wired LAN connection 1 Screw the antenna into the antenna mount at the rear of the camera 2 Attach an ethernet LAN cable to the RJ45 LAN port at the rear of the camera 3 Attach the other end of the cable to either your PC for a direct connection or to your router to configure it over your local area network LAN 4 Plug the power supply into the DC5V socket in the rear of th
12. TLS at 465 port and STARTTLS at 25 587 port Ned Antena food Test Please set at first and then test Reprint TP by Na i Submit Refresh Sender The sender of the email warnings Receiver 1 4 The recipients of the e mail warnings You can define up to four SMTP Server The SMTP server the sending server for the senders email account You might need to ask your ISP if you don t know this Need Authentication Check this box if authentication is required in order to send email through the sender s email Some email providers only allow email from users they recognise to send email through their sending servers SMTP User The username of the sender s email account SMTP Password The password of the sender s email account TEST mail Click the TEST button to send atest email to check your configuration 36 SwannEye IP Camera Swann Mail test error messages The following are error messages you may get when testing the email function IF e ww N Cannot connect to the server Network Error Please try later Server Error Incorrect user or password The sender is denied by the server The sender may need to be authenticated by the server Use authentication and ensure the username and password have been entered correctly The receiver is denied by the server Maybe because of the anti spam privacy of the server This could be due to the anti spam settings of the server whic
13. assign the camera to by clicking on the title e g clicking on The 3rd Device will open up the fields required to add a camera to the third slot Alias Enter a name for the camera that easily identifies or describes the camera to you Host Enter the IP address of the remote camera or the dynamic DNS name HTTP Port Enter the HTTP port of the camera You can also enter the HTTP port as part of the hostname i e 202 96 133 134 9008 User Enter the username for the camera Password Enter the password for the camera Use the same procedure to add cameras to the other slots 2 CO SwannEye IP Camera Swann 8 4 6 Network Network Settings Obtain IP automatically Http Port 85 Obtain IP Automatically If the IP camera is connected to a router with DHCP function you can check this box to obtain an IP address automatically from your router Otherwise uncheck this box to manually set up a static IP address using the extra fields which appear This is enabled by default IP Address The static IP address on your subnet that you wish to assign to the camrera Subnet Mask This is usually 255 255 255 0 Gateway This should be set the same as your router This is usually the IP address you use to log in to your router DNS Server Your ISP usually sets this Log into your router to find the DNS server being used or enter one that you know you use HTTP Port We recommend you choose a port other
14. cursiacsatencossopeeseisucstuestet cancel ver nisuesdptereti aceite eamentoeneenein dean 5 2 MacOSX Con AON sessao Using the SwannEye Search Tool on the local network Bile SwannEye Search Tool options sesessssesssesssesssseesseesseessseesseesnsessseesseessseessee 6 1 1 Device Information sss essssesssseesssseessseresseessseesssseesssserssseessseees 6 1 2 1e ii e E E EE E E E A Accessing the camera from the Local Area Network LAN 7 1 Username and paSSword sesesssseesseesssessseesseesseessseeseeosseeosseesseeoseeosseesseesss 7 2 Es aN ES AEEA AA OTE EE E OEE T EO 7 2 1 Esta a 81S lt A S E E eee 7 2 2 Browser options on the PC ss ssesssesssessesssesssessecssecsseeseesseessees Tod Browser options ON the MaC ssesssessesssessscssscssecsscessesseessees Interface amp user accounts 8 1 DEVIE E a E A A aeanasash 62 WAS ION ACCESS asair OAD EEEO E Ean 6o Cmar OnO E a E 8 4 Remote SEMINO S cusna ea 8 4 1 Device Mi Onurisa a 8 4 2 Alias Settings ssreneisconnunnnaini enn Dara RA 8 4 3 Date amp Time SettingsS ssessessesesessessesssessesecssesseeserosesseeserssessesse 8 4 4 User Setting Ssnin ar erent 8 4 5 Multi Device Settings sss essessseesseesssessseesseesssesssseossersseesseeossees 8 4 6 Network Network Settings ss esssessssesseesssesssseesseesssessseesseesss 8 4 7 Network Wireless Settings ss esssessssesseessseessseesseesssessseesseesss 8 4 8 Network
15. goods come with guarantees which cannot be excluded under Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure 63 15 Helpdesk Technical Support Details a Swann Technical Support All Countries E mail tech swannsecurity com Telephone Helpdesk USA toll free AUSTRALIA toll free 1 800 627 2799 1300 138 324 Su 20m 10pm US PT M 9am 5pm AUS ET M Th 6am 10pm US PT Tu F 1am 5pm AUS ET F 6am 2pm US PT Sa Tlam 9am AUS ET USA Exchange sRepairs NEW ZEALAND toll free 1 800 627 2799 Option 1 0800 479 266 M F 9am 5pm US PT UK 0203 027 0979 Swann Swann Communications 2012
16. switch or a router depending on your network Activate the SwannEye Search Tool on the PC Login to the IP camera web browser page as an Administrator Enter the DDNS settings page and enable the DDNS service and click Submit to reboot the camera See 10 5 DDNS on page 54 for more information You can now test whether the camera is accessible from the internet by the domain name outside your local network To do this type the DDNS name into Internet Explorer in the format http yourdomainname swanndvr net SwannEye IP Camera Swann 10 Accessing the camera from the internet Using the SwannEye Search Tool you have been able to access the IP camera from the same network that your computer and IP camera were connected to Ideally you will want to access the camera from a remote location outside your local network whether that is on the other side of the town or the other side of the world This can be one of the more daunting aspects of accessing devices over the internet but this section aims to help you through 10 1 What are IP addresses Every device connected to the internet needs an IP address An IP address is a number by which the device is identified a bit like a mailing address for your house An IP address is usually in the format of four numbers each from 0 255 separated by periods i e 123 123 123 123 If the number is less than three digits the zero is sometimes omitted i e 123 123 123 8 i
17. the speed at which the camera will pan move left or right and tilt move up or down Settings range from 0 10 with the default setting of 1 Auto Horizontal Vertical Rate Sets the speed at which the camera will move along the selected axis side to side or up and down when patrolling Settings range from 0 10 with the default setting of 1 Path Set How and where the camera will store path information Record Path The location on your computer that a record path will be saved Alarm Record Path As the record path but specifically for the path associated with alarm events We suggest using one of your local documents folder to store this data Simply choose Browse and navigate to My Documents or similar 42 SwannEye IP Camera Swann 8 4 16 Maintain Device Info Device Info 002nccf Device Name Device Firmware Version 21 37 2 43 Device Embeded Web UI Version 6 3 4 19 MAC 78 A5 DD 03 32 B8 Alarm Status None Custom DDNS Status No Action UPnP Status UPnP Failed Rejected by UPnP Device Maybe Port Conflict The Device Info page contains lots of technical data about the hardware firmware software that the camera uses You might need to know some of this information if you re contacting Swann Technical Support Device Name The name of the camera you selected in the Alias Menu Device Firmware Version The current version of the firmware that the camera is using You may need to know this inf
18. 1 13 10 SwannEye IP Camera Swann 6 Using the SwannEye Search Tool on the local network Double click the SwannEye Search Tool icon on the desktop and the SwannEye Search Tool window will open Local PC information Device information Realtek PCle GBE Family C v Device name 192 168 99 204 255 255 255 0 amp S IP cally 192 168 99 254 IP config et IP automatically IP address l 192 168 99 233 Subnet mask U 192 168 99 242 Gateway G Device list DNS1 D No DeviceName DeviD Http port P Authentication Viewing Account Viewing Password Y r 1 Make sure that your IP Camera and computer are connected to the same router 2 Only Administrator account can update the device TT information uae _chse The SwannEye Search Tool will search your network for any IP cameras and devices IP cameras found on the LAN If one or more cameras are found on the LAN they will be listed in the Device List window Once you select an item from the Device List window the right side of the window will self populate with the IP address information One or more IP cameras installed within the LAN do not share the same subnet with the monitoring PC If the message Subnet doesn t match double click to change appears double click the listed camera with the mouse and select Network Configuration to manually change the subnet for that camera to match the same subnet as the LAN See 6 1 Sw
19. CA 90670 Port Melbourne Vic 3207 63 64 The Avenue USA SO171XS United Kingdom Swann Communications warrants this product against defects in workmanship and material for a period of one 1 year from its original purchase date You must present your receipt as proof of date of purchase for warranty validation Any unit which proves defective during the stated period will be repaired without charge for parts or labor or replaced at the sole discretion of Swann The end user is responsible for all freight charges incurred to send the product to Swann s repair centers The end user is responsible for all shipping costs incurred when shipping from and to any country other than the country of origin The warranty does not cover any incidental accidental or consequential damages arising from the use of or the inability to use this product Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user This warranty applies to the original purchaser of the product only and is not transferable to any third party Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void By law some countries do not allow limitations on certain exclusions in this warranty Where applicable by local laws regulations and legal rights will take precedence For Australia Our
20. Device Clock Time The current time as measured by the camera Device Clock Timezone Where the camera is located in the world relative to GMT Greenwich Mean Time For example the Eastern Standard Time in the USA is GMT 05 00 whereas the time on the east coast of Australia is GMT 10 00 Sync with NTP Server When selected the camera will automatically check the time periodically and update its internal clock This is enabled by default Daylight saving time DST For enabling daylight savings time the adjustment of the time by one hour during a certain time of the year NTP Server The online source you re using to update the time There are a few presets or you can choose from the drop down menu to define your own Sync with PC Time If you choose Submit while this option is enabled the camera will automatically update its internal clock to match the time on the PC you re using to access the camera 45 Swann SwanneEye IP Camera 8 4 19 Maintain Upgrade Firmware Upgrade Firmware Upgrade Device Firmware Browse Submit Upgrade Device Embeded Web UI Browse Submit The device and embedded Web User Interface UI occasionally get upgraded to correct errors or add new features Use this function to load the new settings into the camera Use the Browse button to find the file containing the update and click Open Then click the Submit button to upgrade with the new so
21. Dynamic IP address Your IP address is likely to change This is because every time you connect to your Internet Service Provider ISP you are assigned a new IP number Sometimes your ISP may change your IP address without your knowledge This is normal and is done for many reasons including your ISP not wanting you to start running a company like Google or a games server out of your garage by having the same IP number day in day out This is called a dynamic IP address since it can change If you would like to see your EXTERNAL IP address the one that the world sees open your browser and visit the website whatismyip com What Is My IP Address WhatIsMyIP com Your IP Address Is 203 220 32 171 This site will display a number like the one above The number it displays is your current external WAN IP address You can use this number port number to access your camera remotely from almost anywhere in the world This may only work for a limited time until your dynamic IP changes You need some way of being able to find your camera all the time even if the IP changes That is where Dynamic DNS DDNS comes in 10 3 Static IP address It is possible to get a static external or Wide Area Network IP address that never changes Most ISP s offer this but usually for a fee and usually on business accounts as opposed to home or personal accounts 52 SwannEye IP Camera Swann 10 4 Portmapping In addition to an IP address
22. P acount Remember Click Submit to save your changes 32 Swann Eye IP Camera Swann 8 4 9 Network UPnP Settings If your router supports UPnP and you have it activated you should check this box and click submit to turn on UPnP on the camera Your router and the camera can then automatically negotiate and open the necessary ports required in order to access the camera over the internet UPnP Settings Use UPA 1o Map Por Submit Refresh Note If you do not use UPnP you will need to log into your router and manually forward the ports If that sentence didn t make any sense you may need to get your local computer geek to give you a hand UPnP is enabled by default Remember Click Submit to save your changes 33 Swann SwannEye IP Camera 8 4 10 Network DDNS Settings DDNS Settings Default DDNS 002nccf nwsvr com Default DDNS Custom DDNS DDNS Service swanndvr net DDNS or Proxy Server http mydvr swanndvr com nic update DDNS User example email address DDNS Password DDNS Host Your_DDNS_Hostname If you do not already know what DDNS is it may seem one of the most daunting aspects of setting up a device to be accessible from the internet See the section 10 Accessing the camera from the internet on page 51 for an explanation on what DDNS is and why you might want to use it You almost definitely will want to use it if you intend to access your IP camera from the
23. SwannEye IP Camera Swann 9 Connecting the camera to the internet 9 1 Connect directly through ADSL modem no router The IP camera can connect to an ADSL modem and pass the login details to the modem to access your ISP Alternatively it can connect to a router in bridge mode e Connect the IP camera to the DSL modem using a network cable e Activate the SwannEye Search Tool on the PC e Login to the IP camera web browser page as an Administrator e Goto the ADSL settings page and enter your ISP login credentials Using ADSL Dialup Check this box to activate direct connection through ADSL ADSL User Enter the ADSL username for your ISP account ADSL Password Enter the ADSL password for your ISP account Select Reboot Device to restart the camera Enter the DDNS settings page and enable the DDNS service and click Submit to reboot the camera See 10 5 DDNS on page 54 for more information e You can now test whether the camera is accessible from the internet by the domain name outside your local network To do this type the DDNS name into Internet Explorer in the format http yourdomainname dyndns org 49 Swann SwannEye IP Camera 9 2 Using a router to access the Internet If you are using a router to access the internet you do not need to set up the ADSL settings page 50 Proxy firewall switch roster Connect the IP camera to the LAN using a network cable This can be a
24. annEye Search Tool options on page 12 for more information on what to do Note Sometimes when the camera has not had enough time to fully communicate with the router and configure itself you will get the above subnets error Simply closing and restarting the SwannEye Search Tool may correct this 11 Setup dnjas Swann SwannEye IP Camera 6 1 SwannEye Search Tool options If your camera is successfully listed in the Device List window you can now proceed to 6 Using the SwannEye Search Tool on the local network on page 11 to log in and view the camera and configure its settings The right side of this window will show you the Device Information IP Config and Authentication information Local PC information Device information Realtek PCle GBE Family v Device name SwannEye 21 37 2 43 192 168 99 204 255 255 255 0 6 3 4 19 s 7 i 192 168 99 254 IP config V Set IP automatically IP address l 192 168 99 233 Subnet mask U 192 168 99 242 Gateway G DNS1 D DeviceName DeviD Http port P 78A5DD033 SwannEye 8A5DD0332B8 PA TE Viewing Account Viewing Password Y r 1 Make sure that your IP Camera and computer are connected to the same router 2 Only Administrator account can update the device WW information Search F3 Browse F4 Search F3 Refreshes the Device List Browse F4 Opens the feed from the highlighted camera in the Device List in an Intern
25. authorise IE to trust the camera and not block the information it is trying to send to your browser for recording e In Internet Explorer click the Tools menu e Click Internet Options at the bottom of the list e Click the tab labelled Security e Click the Trusted Sites icon and then the Sites button e Make sure Require server verification https for all sites in this zone is unchecked e Click Add to add the destination you are currently trying to reach with the browser which should be your camera e Click Close to exit the window and click OK to close the Internet Options window Your camera is now in the trusted list and can record through the browser 16 SwannEye IP Camera Swann 7 2 Loginpage go 7 2 1 Language The camera defaults to English but if you need a different language click on it from the list along the top row After a few seconds the interface will update with the new language 7 2 2 Browser options on the PC Please select the appropriate connection method for your internet browser from the list below gt gt Mode 1 to view For the browser with IE kernel Notice Download and install Player first use gt gt Mode 2 to view For FireFox Safari Browser etc gt gt Mobile view First you have the option of choosing which method you want to use to access the camera Mode 1 If you are using Internet Explorer choose Mode 1
26. avigate to the SS g Install Remote SwannEye SwannEye CD DVD d rive Viewing Plugin Search Tool Monitoring c using Windows EJ Explorer Copyright 2012 Swann Communications 2 Toopen the search tool which locates your camera on your network choose Open SwannEye Search Tool 3 Toinstall the CMS software choose Install SwannEye Monitoring Note The software is only compatible with the Windows operating system If you ve got a Mac OS X based system see 5 2 Mac OS X configuration on page 10 dnjas Swann SwannEye IP Camera 5 2 Mac OS X configuration To use the SwannEye Search Tool under Mac OS X e No installation is required Simply run the tool from the CD by double clicking on the SwannEye Search Tool file We a recommend you first copy the file to your desktop and run it from there in case you need to use the tool at some point e Once you double click on it the SwannEye Search Tool window will open You can now proceed to configure your camera using the following instructions Note The SwannEye Search Tool file is also available on our website SwannEye 1 of 6 selected OE gt x A A c i SwannEye Mac Search Tool amplayer dat amplayer exe autorun inf n Resources swann_icon ico SwannEye a SwannEye Mac Search Tool eoo SwannEye Search Tool 002nccd http 192 168 1 16 002mzus http 192 168 1 17 002ncce http 192 168 1 18 002mzuq http 192 168
27. contact us at the Swann Technical Support Telephone Helpdesk the number is on the back cover 1 Welcome The SwannEye IP Camera is an integrated wireless IP network camera solution Put simply it s a very smart camera that has its own web server embedded Once configured the camera only needs a power source to operate Communication to the camera can be done wirelessly through almost any browser from almost any broadband internet connection in the world You can adjust where the camera is looking view and record images listen and Speak to someone located near the camera and even access the camera through your smartphone device The quick start guide will get you up and running to get the camera operational and see images You can then work through the Administrator section 8 4 Administrator settings on page 26 to fully configure the camera to your needs Note You can access the camera from almost any browser such as Internet Explorer Google Chrome Mozilla Firefox Apple Safari and Opera For best results we suggest using Internet Explorer many features are not available in other browsers Package Contents Wireless IP Camera w wi fi antenna Power Adapter Software CD Wall Ceiling Mount Manual Welcome Product Features Product Layout 3 1 Front view Contents 3 2 EER E E E A E EE E E EET mates 7 3 3 BOLIO YI CN oseng E E E EE Installation Software installation 5 1 PCOconfiguUratiOrn
28. dvr com Choose the Registration button Enter a Username We suggest using your email address so we can contact you if there s a problem or email you your password if you forget it Choose a Password Choose something you ll remember and something that others would be unlikely to guess Enter your First Name and Last Name in the fields provided Choose a security question and answer so we can confirm it s you if you ve lost your password Choose Submit Once you have a new DDNS you can now configure your camera so that you can access it from anywhere on the internet using that name Go to the DDNS section of the camera 8 4 10 Network DDNS Settings on page 34 and enter the information you created here 55 Swann SwannEye IP Camera 10 5 4 Access the IP camera using a DDNS name To access the camera from the internet outside of your Local Area Network LAN you can now enter the DDNS name port into a browser in the format http yourdomainname swanndvr net 85 Yourdomainname the DNS hostname you registered with SwannDVR 85 is the port number in this example only Your port number is likely to be different and depends on what you entered in 8 4 6 Network Network Settings on page 29 If you have multiple IP cameras connected to the same router on the same network you can use the DDNS name to access them all You will however have to use a different port number for each camera to differe
29. e camera and the other end into a power outlet Power supply Make sure you use only the power adapter supplied with the device Using a non approved adapter may damage the camera Self Test When powered on the camera will perform a self test which will take about 30 seconds This may include the head rotating through a range of motions before coming to rest in the centre as well as the Network Activity LED blinking SwannEye IP Camera Swann 5 Software installation To configure the camera you need to access it This is done through a web browser or the included CMS software on the included CD but Setup You will need to know the IP address port number assigned to the camera by your network The simplest way of doing this is via the SwannEye Search Tool included on the CD There is a version for PC and Mac The SwannEye Search Tool is also available from our website 5 1 PC configuration To install the software 1 Insert the Wireless IP Network Gamera i SwannEye installation CD Sua l into your CD Software Installation Menu Congratulations on your purchase of the SwannEye Pan Tilt IP DVD drive and the Camera Advanced Security Made Easy You can click the buttons below to install the Remote Viewing insta lation screen Plugin for Internet Explorer open the SwannEye Search Tool and install the SwannEye Monitoring Software should appear automatically If it does not appear o gt n
30. e use of a switch rather than a hub 59 Swann SwanneEye IP Camera 12 2 8 Can t access the Network camera from the internet Is the ActiveX plugin correctly installed Is the network port used by the camera blocked by a firewall or anti virus software Has UPnP which will allow sucessful port forwarding been turned on at the camera see 8 4 9 Network UPnP Settings on page 33 Has UPnP been successful To check access Device Info see 8 4 1 Device Info on page 25 and check that UPNP Status is showing a successful result If using a router check that UPnP is also turned on at the router If not using UPnP have you manually forwarded the port you are using for the camera see HTTP Port under 8 4 6 Network Network Settings on page 29 on your router Log in to your router and in the Virtual Map function forward the relevant port to the camera 12 2 9 Problems using Mozilla Firefox or other browsers Most web browsers other than Internet Explorer do not support ActiveX controls We suggest using Internet Explorer Another option is to install the IE tab plugin for Firefox This lets you run web pages optimised for Internet Explorer from within Firefox Note that any sites you visit using this plugin will use the IE cache and history 60 SwannEye IP Camera Swann 13 Specifications Image sensor 1 4 color CMOS Lens 3 6mm Infrared LED 8 pcs 300 000 up to 10M
31. ere You can view and record live footage from the camera from almost anywhere in the world where you have access to a computer a web browser and internet broadband connection Notifications Receive notifications to your email when an alarm is triggered including the upload of images to your email and FTP site or website sy WARNING Do not attempt to move the pan tilt functions of the camera by hand as this may result in damage to the internal motors SSS SwannEye IP Camera 3 Product Layout Front view car Infrared LEDs Light Sensor Swann Microphone Power LED Network Activity LED 3 2 Rear View Audio Alarm I O Block Reset Button Antenna Mount Swann Light Sensor Light Sensor detects low light and switches to night vision Infrared LEDs These allow the camera to achieve night vision up to 33ft 10m Network Activity This will flash when there is LED information being sent over a network to or from the camera either wired or wireless CMOS Lens Sensor The lens is fixed and cannot have its focus manually adjusted Built In Microphone Lets you listen remotely to activity near the camera Audio output socket Connect speakers or headphones to this socket to hear what is being captured by the cameras internal microphone RJ45 socket Ethernet RJ45 10 100 Base T plug Connect the camera to your network router here
32. et browser window The browser will be your default browser For best results we suggest using Internet Explorer Note The IP address shown here for each camera is the INTERNAL Local Area Network LAN IP address for each camera You can use this address to access the IP camera from within the same network you have attached it to but you cannot access the IP camera from the internet using this number See 10 1 What are IP addresses on page 51 for more information 12 SwannEye IP Camera Swann 6 1 1 Device Information Some basic information is provided such as Device name and the System App Firmware Version numbers Setup Device information Device name owannEye App Firmvearever 6 3 4 19 CL m 6 1 2 IP Config This page is used to configure the network settings IP config Set IP aut IP address l 192 166 99 176 Subnet mask U a 25 25 0 Gateway G 192 168 99 254 DNS1 D 192 168 99 233 Http port P a g Authentication Viewing Account Viewing Password Update F5 Set IP Automatically Recommended Check this box to obtain an IP address from the DHCP server The camera needs to be connected to a router via ethernet LAN cable and the router needs to have DHCP capabilities To trigger this selection you will need to enter the username default admin and password default 123456 and click Update F5 and Yes to confirm The camera will reboot and when res
33. ftware Upgrade Device Firmware Firmware upgrades the internal operating system of the camera Upgrade Device Embedded Web UI Upgrades the User Interface that you access through a browser This is the Ul you are using to upgrade the camera Do not turn off your camera while it is being upgraded 46 SwannEye IP Camera Swann 8 4 20 Maintain Log Tue 2012 06 05 23 24 41 admin 192 168 99 128 access Wed 2012 06 06 01 34 37 admin 192 168 99 209 access Wed 2012 06 06 01 35 22 admin 192 168 99 209 access Refresh The Log will show you a list of all the camera s recent activities 47 Swann SwannEye IP Camera 8 4 21 Restore Factory Settings This resets all the settings in the camera back to the way they were when left the factory Use this carefully since it will delete any settings or preferences such as your network settings and you will have to re setup the camera again 8 4 22 Reboot Device This shuts down and restarts the camera as if it was just turned on You will not lose any settings you have made Use Reboot as a first attempt to fix any issues you may be experiencing with the camera This can usually resolve many networking issues A warning dialog will appear asking you to confirm whether you want to reboot the camera Click OK and wait for the camera to restart fully before proceeding 8 4 23 Home Return to the login screen see 7 2 Login page on page 17 48
34. h do not allow email through its sending service The message is denied by the server This could be due to the anti spam settings of the server which do not allow email through its sending service The server does not support the authentication mode used by the device Report Internet IP by Mail Check this box to send an email with the new IP address after successful connection or when the IP changes Make sure the port is mapped to the router correctly by UPnP or manually forwarded 37 Swann SwannEye IP Camera 8 4 13 FTP Settings Set up FTP credentials so that the camera can send warnings and captured images to an FTP server Note When Alarm Service Settings gt Upload Image on Alarm is checked the FTP Service takes effect a es L aa T aaa Please set at first and then test Submit Refresh Set these parameters to enable upload of images to an FTP server when an alarm triggers FTP Server The FTP server address FTP Port The port is usually 21 FTP User The username for the FTP account FTP Password The password for the FTP account FTP Upload Folder Set the folder on the remote server you want the images to be stored FTP Mode Set the FTP mode PORT mode and passive PASV mode are supported Use PASV in most situations especially if you are behind a NAT firewall Test FTP button Test your settings by making a test FTP connection Make sure you press SUBMIT first to save your changes
35. imit the use of cameras and to comply with the applicable laws and regulations FCC Regulation for USA Prohibition against eavesdropping Except for the operations of law enforcement officers conducted under lawful authority no person shall use either directly or indirectly a device operated pursuant to the provisions of this Part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation WARNING Modifications not approved by the party responsible for compliance could void user s authority to operate the equipment IMPORTANT SAFETY INSTRUCTIONS Make sure product is fixed correctly and stable if fastened in place Do not operate if wires and terminals are exposed e Do not cover vents on the side or back of the IP camera and allow adequate space for ventilation DEFAULT PASSWORD INFORMATION To ensure your privacy this IP camera supports password protection The default all access username is admin If the camera asks you to log in before you ve set a password enter admin as your username and 123456 as the password This will give you full access to all areas of the SwannEye To ensure your ongoing privacy we strongly recommend setting a password as soon as possible Choose something that you ll remember but that others would be unlikely to guess If you do manage to lock yourself out of the SwannEye you ll need to
36. internet outside the local network it is connected to To enter your DDNS details DDNS Service Enter the DDNS provider You will need an account at one of the listed providers but the main DDNS providers are supported DDNS User Enter DDNS provider username This is not your hostname but the account you use to log in and maintain your DDNS names DDNS Password Enter your DDNS provider password DDNS Hostname This is the DDNS hostname you registered at your DDNS provider Re Update Ignoring All Error For DYNDNS users only This will force an update of the DDNS even if there are issues e Click submit to save your settings e Restart the camera by clicking on Reboot Device e Wait for the camera to restart and then log in to the camera again as Administrator e Click Device Info to access the Device Status page If the DDNS has worked and updated successfully the DDNS Status field will report success Your camera has now been successfully linked to your new DDNS hostname and can be accessed by that name instead of the IP address e If it has not been successful review your DDNS Service settings 34 SwannEye IP Camera Swann 8 4 11 Alarm Alarm Settings Alarm Settings Alarm Detect Motion Detect Armed Alarm Input Armed Audio Trigger Armed Alarm Action Trigger on alarm Send Mail on Upload Image to FTP Warning sound on View Local Record on View
37. k on the image and choose a location to save it SwannEye IP Camera swann 8 3 Camera Controls The camera control panel for Operators and Administrators gives the user all the functions of visitor access plus the ability to control the J movement of the camera through pan tilt Operator access does not allow the user to adjust any of the Administrator Lt fo lt 12 settings however Administrators do mr have access to Operator functions J 3 Fip U Mirwg _ 4 gt Fps Full speed v gt resolution 640 480 v Note To recall the function of any item hover the mouse pointer over an item and a pop up label will appear 1 Y B i gt brightness Ho 10 contrat Ess B O ON OD WN 11 P Default all 1 PTZ Control pad Use the control pad to adjust the Pan Tilt where applicable of the camera You can click on the directional pad to move the camera up down and left right Press the Center button curled arrow to return the camera to its original direction 2 Vertical Patrol Stop Vertical Control Click Vertical Patrol to start the camera patrolling in an up and down movement Click Stop Vertical Control to stop patrolling 3 Horizontal Patrol Stop Horizontal Control Click Horizontal patrol to start the camera patrolling in a left and right movement Click Stop Horizontal Control to stop patrolling 4 Mirror Check the box next to this icon to flip the image on
38. lems with receiving images The video streaming is controlled by the ActiveX plugin If this is not installed correctly it could be affecting your ability to view the camera e Install the SwannEye Search Tool The ActiveX controller is installed with this program e When using Internet Explorer accept and download the ActiveX control when prompted by the browser Make sure you set the security of the browser to allow the plugin See 7 1 Username and password on page 16 for information on how to do this 12 2 7 Images slow to update or poor frame rate The frame rate of the images can be affected by several factors Check each of these for possible improvement 1 Network bandwidth Your network may be too slow to handle the amount of data passing through it Are other devices or programs consuming network bandwidth If you have more than one camera on the same network try removing one or more cameras to test if the performance improves 2 PC performance Your PC may not be powerful enough to handle the streams coming in Does it meet the minimum specification as details in 13 Specifications on page 61 Try reducing the number of cameras you are viewing at once to see if the performance improves 3 Number of visitors Are there more than once visitor viewing the footage at once Does the issue occur if only one user is accessing the interface 4 Choice of switch of hub When using multiple IP cameras we recommend th
39. meras connected to the LAN To add an additional camera that is located on the same network as this camera e click refresh to force the camera to search for all current cameras on your network e click the hyperlink for the slot you want to place the camera into For instance to assign a camera to slot 2 of 8 click The 2nd Device on the left e From the Device List in Lan box double click the camera you want to assign to that slot The alias host and HTTP port will be filled in automatically e Enter the correct login username and password and then click Save Use the same procedure to add cameras to the other slots When your re finished scroll down and click Submit 27 Swann SwannEye IP Camera Add cameras connected to the Internet 002nccf 192 168 99 198 Device List in Lan The Ist Device This Device The 2nd Device Z R m My Second Devicel yourhostname swanndvr ol ole E T a Save Remove The Tth Dersre one kd mW To add a device camera that is not on the Local Area Network but is accessible via the internet you will need to enter in its information manually First make sure you can access the remote camera through an internet browser via its IP address i e http 202 96 133 134 9008 or DDNS name i e yourdnsname dyndns org 138 See 8 4 10 Network DDNS Settings on page 34 for more details To add a camera e Select the slot you want to
40. n your router If you select the wireless network from the list the fields will be pre filled with the correct type of encryption You only need to enter the password share key for that wireless network Share Key Enter the password for the wireless network you are trying to connect to We strongly recommend you use WPA2 if available as it is more secure than WPA WEP Most modern routers support WPA2 If you select WEP as your encryption method under Encryption the following additional fields will appear Authentication Choose between Open System or Share Key Key Format Choose between hexadecimal number or ascii character Default TX Key Select which of the four possible keys entered below should be active Key 1 bits Enter a password key and chose whether it should be 64 bits or 128 bits Key 2 Enter an additional key as per Key 1 Key 3 Enter an additional key as per Key 1 Key 4 Enter an additional key as per Key 1 Remember Click Submit to save your changes 31 Swann SwannEye IP Camera 8 4 8 Network ADSL Settings The IP camera can connect to a DSL modem and pass the login details to the modem to access your ISP account your_adsl_username Using ADSL Dialup Check this box to turn on the ADSL feature of the camera Make sure the camera is connected to a DSL modem ADSL User Enter the username for your ISP account ADSL Password Enter the password for your IS
41. nder fluorescent lights Set the MODE option under For Operator to the correct setting for your region i e 50hz or 60hz Try the other setting If it doesn t work you can easily change it back 12 2 3 There is no picture in Internet Explorer IE e Have you accepted the warning and downloaded the ActiveX control in IE e Have you chosen the correct Sign In for your browser ActiveX will only work in Internet Explorer Choose the browser mode that matches your browser If your browser is not listed please use one of the listed browsers to access the IP camera i e Internet Explorer Mozilla Firefox Google Chrome 12 2 4 IP Address configuration Check whether IP address of the camera shares the same subnet as your work Station Click My Computer gt Control Panel gt Network amp Dial up Connections gt LAN gt Attributes gt Internet Protocols TCP IP and check IP Address and Subnet Mask Make sure they are in the same subnet when configuring IP Camera IP address manually 58 SwannEye IP Camera Swann 12 2 5 Network Configuration problems Check to ensure that your HTTP server software is configured and running properly If you re running any firewall software make sure it s allowing inbound connections to the same port configured in your camera under 8 4 6 Network Network Settings on page 29 e If using a router ensure you have activated UPnP or set up port forwarding properly 12 2 6 Prob
42. nn SwannEye IP Camera 7 1 Username and password When the login screen appears enter the username and password By default there is an Administrator account already set up in the camera The default Administrator account name is admin and the password is 123456 There are three types of access Administrator Administrator accounts have full access to the camera They can configure the advanced function of the camera as well as having all the functions of Operator and Visitor accounts Operator Operator accounts can control the image settings of the camera and Visitor functions Visitor Visitor accounts can only view the camera images Remember The default username is admin and the password is 123456 This is an administrator account so you should at least change the password when you first log in to prevent unauthorized access to the camera We also recommend you change the username The Administrator username does not have to be admin It can be anything you like write it down somewhere safe so you don t forget it Note If you get the following message when trying to access the camera using the Microsoft Internet Explorer browser Record function can not work because IE Protected Mode is on You can add this site to the list of Trusted sites IE Tools menu gt Internet Options gt Security tab gt Trusted sites you will need to follow the instructions given and adjust your Internet Explorer browser security settings to
43. ntiate them For example you may have four cameras that can be accessed directly through http yourdnsname swanndvr net 85 http yourdnsname swanndvr net 90 http yourdnsname swanndvr net 8080 http yourdnsname swanndvr net 9090 Of course the simpler way would be to access one camera and join the other three into the one interface using 8 4 5 Multi Device Settings on page 27 56 SwannEye IP Camera Swann 11 Accessing the camera through a mobile device 11 1 iPhone iPad You can download the SwannEye app from the App Store Install it on your device 11 2 Android Device You can download the SwannEye app from GooglePlay We re continually making improvements and updates to our mobile viewing software For instructions on their use check out the release notes for each version or log on to www swann com swanneye for the latest instructions 57 Swann SwanneEye IP Camera 12 Troubleshooting 12 2 1 Forgotten the administrator username or password The default username is admin The password is 123456 If you have set a new administrator username or password and you cannot remember it you will need to reset the camera back to its default factory settings Press and hold down the RESET BUTTON on the camera for 5 seconds The cameras will be reset back to factory settings with default username admin and the password is 123456 12 2 2 Indoor images flicker This happens when the camera is used u
44. ormation if you re contacting Technical Support Device Embedded Web UI Version The version number of the web interface the one you ll see when logged into the camera with a web browser MAC A Media Access Control address Information for advanced users Alarm Status The current alarm state of the camera Custom DDNS Status Information about the success or failure of updating a dynamic DNS server UPnP Status The latest information about the success or failure of UPnP to facilitate communication across your network The example image above shows an error in this field the router in the example did not support UPnP 43 SwannEye IP Camera Swann y 8 4 17 Maintain Alias Settings Alias Settings Submit Refresh The camera can be named here Alias The name of the camera Enter the name you want for the camera here You can choose anything you like however for maximum compatibility with other network devices we suggest using e 8 characters or less e no spaces e no special characters such as amp and so on alphanumeric characters only 44 SwannEye IP Camera swann 3 8 4 18 Maintain Date amp Time Settings Date amp Time Settings Device Clock Time Wednesday 6 June 2012 11 58 50 AM Device Clock Timezone GMT Greenwich mean time London Lisbon Casablanca Sn wi NTP Sve Dai ee DST Pe Ntp Server time nist gov Submit Refresh
45. outer There s simply not enough room in this manual to walk through the process for every brand and type of router available Fortunately there s a fantastic online resource that has walkthroughs for just about every kind of router you can imagine Simply visit www portforward com and look up your router by brand and serial number There you ll find detailed walkthroughs which can guide you through the process If possible we suggest using UPnP It is much easier 53 Swann SwannEye IP Camera 10 5 DDNS Dynamic Domain Name Servers are similar to DNS servers The difference is that they are meant for people who don t want to buy a domain name like Google com but still want an easy way to remember their own IP address Domain names have yearly fees to register and maintain You probably want something a little more simple Dynamic DNS names are offered by many website for free or a very small fee if you want extra features The free type will suit most uses By registering one of these dynamic domain names you can assign this name to your IP camera making it easier to remember When you type that name into your browser the name is checked by a DNS server the link to your IP address is found and the information is sent to your camera Note DDNS names with simple features like the ones required here are generally free The free type will expire if they are not accessed for 30 days such as your IP camera not u
46. pdating the link Be warned that if you switch off your camera for more than 30 days and have no other device using that DDNS name it will expire and you will need to register a new DDNS name Alternatively you can pay a small yearly fee which will secure the DDNS name during your subscription period even if you don t use it 10 5 1 Linking DDNS names to IP addresses How does the DDNS name know my IP address if my IP address changes all the time Good question You need to link your DDNS name to your IP address so that when the IP address changes the DDNS updates the link This all happens behind the scenes All you need to remember when you are on the other side of the country or the world is that DDNS name 10 5 2 Howto link the name The IP camera has DDNS built in Therefore once you register your DDNS name you can just enter the details in the DDNS Settings see 8 4 10 Network DDNS Settings on page 34 and the camera will automatically update the link each time your IP address changes You can also set up DDNS at your router so that the DDNS name reaches all your devices conected to your router 54 SwannEye IP Camera Swann 10 5 3 Howto register a name To register a dynamic DNS name of your own you need to visit the website of one of the many DDNS providers on the internet We run our own at www swanndvr com We offer a free service which we support alongside your camera Go to http www swann
47. rsssesssesssseosseesseess 50 10 Accessing the camera from the internet 51 10 1 What are IP addresses sssesssesssessseesseesssesssseesseesseeosseenseesssesoseenseesssessseeossee 51 10 2 OIE AJIES saisin A O 52 10 2 1 Dynamic IP addreSS sssesseesssessseessseessessseeosseesseesseosseesseessseesss 52 10 3 Static IP address anr A 52 104 Fortmabpii O eisereen tr enna en enrereE Toe es 53 10 4 1 Automatically forwarding ports using UPnP cseseeee 53 10 4 2 Manually forwarding DOr ts wissssssiseccvsscnasissarsdecseniacasniencanenies 53 tOo DONS eae ene E een ener E E E 54 10 5 1 Linking DDNS names to IP addresses csssesecssseeeseeeesees 54 10 5 2 How to link the NAME s esseesssessseessseessessseessseesseessseosseesseessseesss 54 10 5 3 How to register a NAaMe ssessessesseeseesesssesseoseosersseosessesseeseese 55 10 5 4 Access the IP camera using a DDNS name ssseceeeeee 56 11 Accessing the camera through a mobile device 57 Tki IPHOne APa Ossana anae nE censors 57 11 2 Android Device ss ssseesseesseessseesssesssessseesseeosseessseesseesserosseesseesssesoseesseessseessseessee 57 12 Troubleshooting 58 12 2 1 Forgotten the administrator username or password 58 12 2 2 Indoor images flicker srissssisceisedernvderavenvaccvsavenesnoasssscsersaesbenesavaits 58 12 2 3 There is no picture in Internet Explorer IE 58 12 2 4 IP Address configuration s s sss
48. s Click on a 15 minute block to select it Double click on a 15 minute block within any one hour period to select the entire hour Click or double click to de select a period or hour block Motion detection needs to be activated armed for this to work and the browser window needs to be open and logged in to your camera If you close the browser window you can still receive email alerts but no recording will take place Note The camera will only record for 15 minutes if it is set to constantly record during that period When motion is detected during a time block the camera only records for a few seconds sends out any email alerts or picture uploads if set and then returns to monitoring mode 41 Swann SwannEye IP Camera 8 4 15 Other Settings This lets you set parameters for Pan Tilt control primarily in regards to speed of movement of the pan and tilt Other Settings Se Alarm Record Path C Users Public Documents Submit Refresh Status LED Mode Alters the behavior of the Network Indicator LED on the front of the camera When set to OPEN the LED will indicate network connectivity when set to CLOSED the LED will not be illuminated PTZ Center on Start Centers camera on start up Horizontal Vertical Patrol Rounds The number of times you want the camera to repeat a horizontal or vertical patrol Choosing 0 means that the camera will continue indefinately until manually stopped Manual PTZ Rate Sets
49. s the same as 123 123 123 008 Google com for instance has the number 74 125 153 147 If you type this number into a browser you will reach Google com These numbers are hard to remember just like phone numbers are hard to remember That s where Domain Name Servers or DNS come in Domain Name Servers are like Yellow Pages listings for IP addresses They are computers located around the world that link a name like Google com to an IP address When you type in Google com into your browser the name is checked at a DNS server which tells it what number is linked to that name and where to find it Google not only owns the domain name Google com but they also own the number that is attached to it Therefore they will always be known by the same name and the same number This costs money but is worth it since they intend to be around for a long time This type of never changing number is called a static IP address since it never changes How does that relate to you Note The IP address we refer to here is the EXTERNAL IP address that the rest of the world sees It is also called a WAN Wide Area Network public IP address and is usually assigned by your ISP The IP address you used from the SwannEye Search Tool to access your camera is your INTERNAL IP also called your LAN Local Area Network private IP address This is usually assigned by your router using DHCP 51 Swann SwannEye IP Camera 10 2 Your IP Address 10 2 1
50. sessssseessseessseeesseesossesosseesssseessssee 58 12 25 Network Configuration problemMS sssssssssessssesssseesssseessseee 59 12 2 6 Problems with receiving IMAGES ssseesssesseesssesssersseessseesss 59 12 2 7 Images slow to update or poor frame rate cseseceeseeee 59 12 2 8 Can t access the Network camera from the internet 60 12 2 9 Problems using Mozilla Firefox or other browsers 60 13 Specifications 61 14 Warranty Terms amp Conditions 63 15 Helpdesk Technical Support Details 64 2 Product Features Quick and easy installation The included SwannEye Search Tool helps you find your camera on the network and the intuitive web interface makes setup a breeze Wired amp Wireless access The camera can be accessed through a wired connection using the 10 100 RJ45 LAN port or through wireless The wireless 802 11b g n Standards are supported as well as WEP WPA and strong WPA2 encryption Mobile Viewing With support for MJPEG the camera provides live viewing across multiple platforms including PC Mac and smartphones such as iPhone and Android devices Multi client access The camera supports up to 4 simultaneous remote users It also can be configured to view up to eight more IP cameras from the one interface Infrared Night Vision The integrated Infrared LEDs automatically turn on in low light to provide night vision up to 33ft 10m Monitor and record live viewing from almost anywh
51. tarting will attempt to get an IP address from the DHCP server 13 dnjas Swann Swann Eye IP Camera IP Address The IP address assigned to the camera If you are not having this automatically assigned by a DHCP server you will need to manually enter in a valid static IP that is available on your network The first sections match the first three sections of your subnet Subnet Mask The subnet the camera is connected to The default subnet of the camera is 255 255 255 0 Gateway Make sure the subnet for each camera is set to the same subnet as the PC IP address The default gateway address is 192 168 0 1 DNS Server Enter the DNS address of the DNS server you want to use HTTP Port The web port the camera will communicate on Normally this is port 80 although this is sometimes blocked by some ISPs We therefore recommend you increment slightly to 85 or 90 to enable communication To successfully change any of these values you will need to enter the administraor username and password and click OK Viewing Account The administrator username Only the administrator has the ability to make these changes The default username is admin Viewing Password The password for the viewing account you re using The default password for admin is 123456 Update F5 Click to update the IP address and port information to the camera You ll need a valid administrator username and password to be entered into the Viewing Account Pass
52. than 80 since many ISP s block this port Something like 85 or 8080 should work fine Remember Click Submit to save your changes 29 Swann SwannEye IP Camera 8 4 7 Network Wireless Settings This sets up wireless LAN credentials so that the camera can connect to a network router via WiFi Note To access the camera through WiFi you need to set it up through this page while connected to the camera through a wired connection Wireless Settings SwN AP NG 1 90e50024b2dc infra WPA WPA2 PSK SwN AP NG 1 9fe500223f91 infra WPA WPA2 PSK SwN AP NS 5700a021b79b infra WPA WPA2 PSK Wireless Network List SwN AP NextG 0000c0c 1c04f infra WPA WPA2 PSK SwN AP NG1 WPA Personal TKIP Refresh Wireless Network List Click the SCAN button under this window to begin a scan of all the wireless networks within range of your camera The networks found will be listed in this window Double click on the wireless network you wish to use and enter the authentication information below Some information will be automatically pre filled for you Using Wireless LAN Click this checkbox to turn on the wireless abilities of the camera SSID Enter the name of the wireless network 30 SwannEye IP Camera Swann Encryption The camera supports WEP WPA and WPA2 encryption to protect the data being transmitted between your PC and the camera You need to match which encryption you use on the camera to what you are using o
53. the screen horizontally This is best used to re orient the image the right way up if you mount the camera upside down from a ceiling 5 Vertical Flip Check the box next to this icon to flip the image on the screen vertically 23 Swann SwannEye IP Camera 6 24 FPS The number of Frames Per Second the interface will display Full Soeed will display the maximum number of frames supported by the camera and your network connection Typically this will be Realtime Lowering the frame rate can improve performance if you re on a slow network Internet connection Resolution Set the viewing resolution to 640x480 VGA 320x240 QVGA or 160 x 120 QQVGA Mode Select between 50Hz 60Hz or Outdoor mode depending on your region and environment 60Hz is the usual setting for North America If you find that the image flickers in indoor environments when under fluorescent lights you probably have this on the wrong setting Brightness Adjusts the brightness Use the or buttons to raise or lower the value in the range 0 15 Contrast Adjusts the brightness Use the or buttons to raise or lower the value in the range 0 15 Default All Resets all the settings in this Operator section back to their default values Alarm I O ON OFF The top button enables the Alarm I O panel and the button underneath disables it See 8 4 11 Alarm Alarm Settings on page 35 for more information SwannEye IP Camera
54. this will use the ActiveX components in IE to enhance performance Accept the warning to download the ActiveX control This mode provides additional functionality to other modes If this is the first time you re using the web interface choose Download and Install Player first use You ll only have to do this once Mode 2 If you are using a browser other than Internet Explorer choose Mode 2 The interface is not quite as powerful it s missing some options but it s compatible with browsers other than Internet Explorer Mobile View For use with mobile devices Note The Internet Explorer ActiveX plugin provides For Visitor controls and extended Device Status controls 17 Setup dnjas Swann SwannEye IP Camera 7 2 3 Browser options on the Mac Mode 1 This mode should not be used on the Mac Mode 2 Choose Mode 2 for all browsers when run on a Mac based computer Note If you are finished configuring or monitoring the camera in your browser you should close your browser completely to log out and avoid anyone else gaining access to the camera Simply closing a browser tab will NOT log you out of a session The session will remain open with the current login username and password allowing the next user to go directly to the camera s control panel when they access the camera SwannEye IP Camera Swann 8 Interface amp user accounts Once you are logged in you will see the Main Interface This is where
55. word fields When prompted choose Yes to apply your changes and reboot the camera 14 SwannEye IP Camera Swann 7 Accessing the camera from the Local Area Network LAN The SwannEye Search Tool shows the IP address port number for your camera on the Local Area Network LAN You can access the camera by double clicking on it in the SwannEye Search Tool list or by entering the camera s IP address port number as shown in the SwannEye Search Tool into a browser like Microsoft Internet Explorer or Safari Browser preference On the PC we recommend using Internet Explorer to access the full range of options available In the SwannEye Search Tool s Device List as shown below left we can see the camera found is called SwannEye and the IP config section below right shows the IP address assigned is 192 168 99 176 and the port number assigned to it is 85 ci IP config Set IP automatically No DeviceName DeviD sh A renin IP address l 192 168 99 176 Subnet mask U a a ak 0 Gateway G 19 168 99 254 DNS1 D 19 168 99 333 a 7 Http port P gs Z D e To open the web interface of the camera you can either click the Browse F4 button or Ti oearch F3 Browse F4 Type in the IP address port number that is listed in the SwannEye Search Tool into a browser For example K icine E bitp 192 168 99 176 35 15 Setup dnjas Swa
56. you can view your cameras and control many of their functions such as turning recording on and off From here you can also access the remote settings az Swann i Reboot Device Home 2 P Play W stop f Audio a Talk BEK Record O Snapshot C Fip Fps Full speed resolution 640 480 mode 50 HZ brightness Js B contrast E Default all The Main Interface is organised into four main section 1 Device Status Shows the Alias name of the current camera being viewed and any alerts 2 For Visitor This section allow basic controls for reviewing any connected cameras without the ability to change parameters 3 For Operator This section provides additional functionality to Visitor control allowing a user to adjust viewing options and the movement of the camera 4 Remote Settings This is a link to the administrator functions where you can set up your camera and modify advanced settings Remote settings are covered in section 8 4 Remote Settings on page 25 If you are not logged in as administrator any attempt to modify an administrator setting will present a login box requiring administrator login credentials Note The full compliment of controls shown in the above interface are only available when using the ActiveX plugin in Microsoft Internet Explorer 19 Swann SwannEye IP Camera 8 1 Device Status In addition to the IP camera you are accessing you can link a further eight cameras
57. you need to assign a port to your camera through which outside communications can access the camera The port assigned to the camera is done through 8 4 6 Network Network Settings on page 29 Once assigned you need to map or forward the port in your network router to the IP address You can do port mapping two ways The easy way and the other way 10 4 1 Automatically forwarding ports using UPnP UPnP Universal Plug and Play UPnP is a technology which makes configuring your network easier and faster To use the UPnP setting on the DVR you ll need a router which supports the feature with UPnP enabled Note that many routers which do support UPnP do not come with the feature enabled by default To easiest way to forward ports therefore is to simply activate UPnP on your router AND your IP camera The two will then negotiate and open the necessary ports when needed and close them again when finished Most modern routers have UPnP 10 4 2 Manually forwarding ports This method involves manually forwarding the port in your router to the IP address and can be a technically challenging process To manually forward the port for the camera log in to your router and add the IP camera s port to the Virtual Map list Refer to your router manual for details specific to your equipment on how to do this or see below Online Guides for Your Router The specific instructions for forwarding ports vary dramatically from router to r

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