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HP ENVY dv4-5206tx

1. 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 633252 001 750 GB 7200 rpm hard drive SATA 9 5 mm does not include hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable or screws NOTE The hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 676647 001 634250 001 750 GB 5400 rpm hard drive SATA 9 5 mm does not include hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable or screws NOTE The hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 676647 001 634925 001 500 GB 7200 rpm hard drive SATA 9 5 mm does not include hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable or screws NOTE The hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 676647 001 641369 001 4 GB memory module PC3 12800 1600 MHz 645193 001 32
2. Description Spare part number 8 GB memory module PC3 12800 1600 MHz 670034 001 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Before removing a memory module follow these steps 1 Turn off the computer 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 41 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install the memory module RTC battery Description Spare part number RTC battery 676654 001 Before removing the RTC battery follow these steps S Shut down the computer Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Po Soe Se Remove the mSata drive if applicable Remove the RTC battery 1 Use a flat bladed non metallic tool 1 to release the RTC battery from the socket on the system b
3. Before removing the optical drive follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the optical drive 1 Remove the Phillips M2 5x7 0 screw 1 that secures the optical drive to the computer 2 Use a flat blade screw driver or similar tool to press on the optical drive bracket tab 2 to release the optical drive Component replacement procedures 39 3 Remove the optical drive 3 from the computer 4 If it is necessary to replace the optical drive bezel use a thin tool or an unbent paper clip to release the optical drive tray 1 5 Use a flat blade screw driver or similar tool to press on the optical drive bezel tab 2 to release the optical drive bezel 6 Release the left side of the optical drive bezel 3 7 Remove the optical drive bezel 4 40 Chapter 4 Removal and replacement procedures 8 If itis necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 9 Remove the two Phillips M2 0x3 0 screws 1 that secure the optical drive bracket to the optical drive 10 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive Memory module
4. Component replacement procedures 49 2 Remove the eight Phillips M2 5x6 5 screws 2 that secure the top cover to the computer 3 Remove the seven Phillips M2 0x3 5 screws that secure the top cover to the computer 4 Turn the computer right side up with the front toward you 5 Open the computer 6 Release the ZIF connector to which the power button board cable is connected and then disconnect the power button board 1 cable from the system board 50 Chapter4 Removal and replacement procedures 7 Release the ZIF connector to which the TouchPad button board cable is connected and then disconnect the TouchPad button board 2 cable from the system board 8 Remove the six Phillips M2 5x6 5 screws 1 that secure the top cover to the computer 9 Remove the two Phillips M2 0x3 5 screws 2 that secure the top cover to the computer Component replacement procedures 51 10 Use a thin plastic tool to release the top cover Insert the tool between the top cover and base enclosure and slide the tool as shown from the following points a Between the VGA and HDMI connectors 1 b Under the TouchPad area 2 Z CAUTION Be careful not to damage the thin section of the base enclosure around the optical drive bay when releasing the top cover c Before the optical drive bay 3 d From the rear left and right edges 4 11 Lift the rear edge of the top cover 5 12 Remove the top cover 6 Reverse this p
5. 90 W HP Smart AC adapter RC V PFC 3 wire 693712 001 65 W HP Smart AC adapter RC V 3 wire 693711 001 65 W HP Smart AC adapter RC V EM 3 wire 693710 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Europe 490371 021 For use in India 490371 D61 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Screw Kit 681228 001 Sequential part number listing Spare part number Description 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use in Italy 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 24 Chapter 3 Illustrated parts catalog Spare part number Description
6. NOTE The hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 676647 001 676640 001 Antenna Kit includes left and right wireless antenna cables and transceivers and 2 rubber screw covers Sequential part number listing 25 Spare part number Description 676641 001 Display enclosure in black licorice finish includes 2 rubber screw covers 676645 001 Power connector cable includes bracket 676646 001 Display panel cable includes includes webcamera microphone module cable and 2 rubber screw covers 676647 001 Hard Drive Hardware Kit includes hard drive rubber bracket 2 hard drive retention brackets 2 hard drive retention screws and hard drive connector cable 676648 001 Display Hinge Kit includes left and right hinges and 2 rubber screw covers 676651 001 Power button board includes cable 676652 001 Plastics Kit includes service door and wireless module compartment cover 676653 001 35 6 cm 14 0 in WLED HD BrightView display panel includes 2 rubber screw covers 676654 001 RTC battery 676655 001 Speakers include subwoofer speaker cables and 4 rubber isolators 676656 001 32 GB mSata drive 676657 001 Top cover in black licorice finish includes TouchPad and cable 676658 001 Top cover in linen white finish includes TouchPad and cable 676659 00
7. Remove the power connector cable 1 Remove the Phillips M2 5x6 5 screw 1 and the two Phillips M2 0x5 0 screws 2 that secure the power connector bracket to the base enclosure 2 Remove the power connector bracket 3 3 Release the power connector 4 from the clip built into the base enclosure 4 Remove the power connector cable Reverse this procedure to install the power connector cable Speakers Description Spare part number Speakers include subwoofer speaker cable and 4 rubber isolators 676655 001 Before removing the speakers follow these steps 1 2 3 4 a b c d Shut down the computer Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 34 and then remove the following components Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN module see WLAN module on page 43 66 Chapter 4 Removal and replacement procedures e Keyboard see Keyboard on page 46 f Top cover see Top cover on page 49 g System board see System board on page 56 Remove the speakers 1 Release the wireless antenna cables 1 from the clip 2 built into the right speaker 2 Release the speaker cables 1 from the clips and routing channel built into the base enclo
8. 2 2 Remove the two Phillips M2 0x3 0 screws 1 that secure the hard drive to the computer y NOTE When removing the hard drive retention screws make note of the location and orientation of the hard drive retention brackets 2 The hard drive retention brackets are included in the Hard Drive Hardware Kit spare part number 676647 001 Component replacement procedures 37 3 Use the tab 3 to lift and remove the hard drive from the hard drive bay 4 Ifit is necessary to disassemble the hard drive perform the following steps a Separate the front edges of the hard drive rubber bracket 1 from the hard drive b Remove the hard drive 2 from the bracket c If necessary disconnect the hard drive connector cable 3 from the hard drive The hard drive rubber bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 676647 001 To install a hard drive reverse the removal procedure 38 Chapter4 Removal and replacement procedures Optical drive EY NOTE The optical drive spare part kit includes a bezel and bracket Description Spare part number Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive includes bezel and bracket 676662 001 DVD RW Double Layer SuperMulti Drive includes bezel and bracket 676661 001 Optical Drive Hardware Kit includes optical drive bezel optical drive bracket and optical drive 681227 001 connector cable
9. 2 until it rests at an angle 3 Remove the wireless module compartment cover The wireless module compartment cover is available in the Plastics Kit spare part number 676652 001 4 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ey NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 5 Remove the two Phillips M2 0x3 5 screws 2 that secure the WLAN module to the system board The WLAN module tilts up 44 Chapter4 Removal and replacement procedures 6 Remove the WLAN module 3 by pulling the module away from the slot at an angle Ey NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 45 Keyboard Ey NOTE The keyboard spare part kit includes a keyboard cable Description Spare part number In black finish for use in Brazil 699285 201 In black finish for use in Canada 699285 DB1 In black finish for use in Japan 699285 291 In black finish for use in Latin America 699285 161 In black finish for use in South Korea 699285 AD1 In black finish for use in Taiwan 699285 AB1 In black finish for use in Thailand 6
10. 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA Mode DVD RW SuperMulti Double Layer Combination Drive specifications 81 BD ROM DVD R RW Super Multi Double Layer Drive specifications Applicable disc Read BD ROM BD ROM DL BD R BD R DL BD RE BD RE DL DVD ROM DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Ver 2 CD DA CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT Write DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Random access time BD lt 230 ms DVD lt 180 ms CD lt 180 ms Cache buffer 4 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 4X BD 18 000 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode 82 Chapter6 Specifications Multiword DMA Mode 7 Backing up restoring and recovering in Windows Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to
11. Item Component Spare part number 7 Display enclosure includes 2 rubber screw covers In black licorice finish 676641 001 Mass storage devices 22 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Hard drive does not include the hard drive rubber bracket hard drive connector cable or screws 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit includes 676647 001 2a Hard drive rubber bracket 2b Hard drive connector cable Hard drive retention brackets 2 not illustrated Hard drive retention screws 2 not illustrated 3 Optical drive Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive includes bezel 676662 001 and bracket DVD RW Double Layer SuperMulti Drive includes bezel and bracket 676661 001 Optical Drive Hardware Kit includes 681227 001 4a Optical drive bezel 4b Optical drive bracket 4c Optical drive connector cable 5 32 GB mSATA drive select models only Mass storage devices 23 Miscellaneous parts Component Spare part number AC adapter 120 W slim AC adapter RC V PFC 3 wire 693709 001 90 W HP Smart AC adapter RC V PFC EM 3 wire 693713 001
12. These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Eyf NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support 83 Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup q1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software
13. download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update YNOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Exp
14. removal 71 spare part number 21 26 68 Windows backup 84 File History 84 86 Refresh 86 87 reinstall 86 87 remove everything and reinstall option 87 reset 87 restoring files 86 system restore point 84 86 Windows applications key identifying 12 Windows logo key identifying 12 wireless antenna locations 9 removal 73 spare part number 21 25 68 wireless light 10 wireless module compartment 14 wireless module compartment cover removal 44 spare part number 26 44 wireless product description 3 WLAN module removal 43 spare part numbers 20 25 43 workstation guidelines 31 98 Index
15. 2 3 4 sequence stamped into the fan heat sink assembly loosen the four Phillips M2 0x10 0 captive screws 2 that secure the fan heat sink assembly to the system board 8 Remove the Phillips M2 0x5 0 screw 3 that secures the fan heat sink assembly to the system board Component replacement procedures 61 9 Remove the fan heat sink assembly 4 NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and system board components it may be necessary to move the fan heat sink assembly from side to side to detach it Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board components each time the fan heat sink assembly is removed Replacement thermal material is included with the fan heat sink assembly processor and system board spare part kits Ey NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory e Thermal paste is used on the processor 1 and the fan heat sink assembly section 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the fan heat sink assembly section 4 that services it 62 Chapter4 Removal and replacement procedures PY NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics s
16. Drive Hardware Kit not illustrated includes optical drive bezel optical drive 681227 001 bracket and optical drive connector cable 16 Memory modules 2 PC3 12800 1600 MHz 8 GB memory module 670034 001 4 GB memory module 641369 001 2 GB memory module 652972 001 17 RTC battery 676654 001 18 WLAN module Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth Combo Adapter 670290 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Plastics Kit includes 676652 001 19 32 GB mSATA drive select models only 20 Service door 21 Wireless cover includes one captive retention screw secured by a C ring 20 Chapter 3 Illustrated parts catalog Display assembly subcomponents Item Component Spare part number 1 Display bezel includes 2 rubber screw covers 700547 001 2 35 6 cm 14 0 in WLED HD BrightView display panel includes 2 rubber 676653 001 screw covers 3 Webcamera microphone module includes 2 rubber screw covers 676659 001 Display Hinge Kit includes 2 rubber screw covers and 676648 001 4a Left and right hinge covers 4b Left and right hinges 5 Display panel cable includes webcamera microphone module cable and 2 rubber 676646 001 screw covers 6 Antenna Kit includes left and right wireless antenna cables and transceivers and 2 676640 001 rubber screw covers Display assembly subcomponents 21
17. Ethernet USB 3 0 2 ports USB 2 0 1 port 4 Category Keyboard pointing devices Power requirements Description Full size island style TouchPad with two buttons e Multitouch gesture support enabled as default e Taps enabled by default e Supports edge swipe gestures 120 W slim AC adapter RC V PFC 3 wire for use only on computer models equipped with switchable discrete graphics 90 W HP Smart AC adapter RC V PFC EM 3 wire for use only on computer models equipped with NVIDIA GeForce GT 630M switchable discrete graphics 65 W HP Smart AC adapter RC V EM 3 wire for use only on computer models equipped with a graphics subsystem with UMA memory Supports 6 cell 62 Wh 2 8 Ah Li ion battery battery is user removable Supports Fast Charge Security Operating system Security cable lock Intel VeriSign support Intel AT p Ready support Preinstalled e Windows 8 Professional 64 bit e Windows 8 Standard 64 bit Serviceability Chapter 1 Product description End user replaceable parts e AC adapter e Battery e Hard drive e Memory module e Optical drive e WLAN module 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then in the System area click Device
18. Manager A list displays all the devices installed in your computer Locating software A To find out what software is included on your computer from the Start screen right click using the mouse to display the apps and select the All apps icon Front Component Description Digital Media Slot Supports the following digital card formats a e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDxC Memory Card e MultiMediaCard MMC Finding your hardware and software information 5 Right side Component Description 1 Optical drive Reads and writes select models only to an optical disc 2 Optical drive light e Green The optical drive is being accessed e Off The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 cl Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 5 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D Driv
19. Professional For use only on computer models equipped with a 35 W processor a graphics subsystem with 2 684215 501 GB of discrete memory and Windows 8 Standard For use only on computer models equipped with a 35 W processor a graphics subsystem with 2 676759 601 GB of discrete memory and Windows 8 Professional For use only on computer models equipped with a 35 W processor a graphics subsystem with 2 676759 501 GB of discrete memory and Windows 8 Standard For use only on computer models equipped with a 35 W processor a graphics subsystem with 1 676758 601 GB of discrete memory and Windows 8 Professional For use only on computer models equipped with a 35 W processor a graphics subsystem with 1 676758 501 GB of discrete memory and Windows 8 Standard For use only on computer models equipped with a 35 W processor a graphics subsystem with 676756 601 UMA memory and Windows 8 Professional For use only on computer models equipped with a 35 W processor a graphics subsystem with 676756 501 UMA memory and Windows 8 Standard 56 Chapter 4 Removal and replacement procedures Before removing the system board follow these steps 1 Shut down the computer Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 34 and then remove the following components a b e f
20. aada aaa ai 17 Display assembly SUDCOMPONENES norse ee eee cent iienaa NANEN RE EANA ANNEN EEEE E ERAK ANEKERE ETAS 21 Mass Storage deVICES i e scedeeiv sdieee esbtuniiievd daebiiesdecaiavie svete arent EEEE EEEE 22 Miscellaneous parts sisser onnaa a a aaa aaa aaa N a a ada a aa 24 Sequential part number listing cccceceeeeeeeeeeeeeecee eee ceeeeeeeeeeeeeceaaaaeaaeaeeeeeeeeeeeeseesececcececaeeaeeeeeeneees 24 4 Removal and replacement procedures 2 cecceeeeeeeeeeeeeeeeeeeseeeeeeseeeeeeeeasesasenaesaaeeaeeeseeseesesessesseesneeseeeees 29 Preliminary replacement requirements cccceeeececeeccee cee eee eect ee eee seca aaaecaeeeeeeeeeeeeeeeececneansaeeeeeeeeetees 29 Tools reg ired ce celetecad sie cngsves cancvac cies Pe edagns viv AEA E A meena AA 29 DEVICE CONSIGEKALIONS iarere a a a aa a a aaa 29 Plasti DAMS ersaiiene nprs eniai aden aia aiana anada aaa eaa 29 Cables and COMNECIONS ennenen a ARLE 29 Drive handing cece ssetectedeceveesdteddcnevh a A AEN 30 Grounding QUIDSIINGS esssereros rnini seran aE RETE E a E ea 30 Electrostatic discharge damage esseseieeecerrreecrrrrressseernterinnnnnaaattannneaennana 30 Packaging and transporting guidelines ce eeeeeeeeeeneeeeeeeeeeneee 31 Component replacement procedures cccecceecceeeeeeeeeeeeeeceececeaeaaecaeeeeeeeeeeeeeeeeesenseccacccaecaeeaeeeeeees 33 Service label ssir a ai a EA cea pie ale beac ndeslov ana neds aaa aaa 33 C
21. controlled bass while maintaining a clear sound Beats audio is enabled by default NOTE You can also open the Beats Audio Control Panel from the Start screen type c select Control Panel select Hardware and Sound and then Beats Audio Control Panel 5 Action keys Execute frequently used system functions 6 Windows applications key 12 Chapter2 External component identification Displays options for a selected object Bottom Item 1 Component Battery bay Description Holds the battery 2 Battery release latch and service cover Releases the battery from the battery bay and opens the service cover which slides to the left 3 Integrated subwoofer Provides superior bass sound 4 Vents 5 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 13 Item Component 5 Wireless module compartment 6 O Hard drive bay and memory module o gt compartment tp 14 Chapter2 External component identification Description Holds the WLAN device CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you re
22. how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION A product can be degraded by as little as 700 V 30 Chapter 4 Removal and replacement procedures Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechaniz
23. memory and Windows 8 Standard For use only on computer models equipped with a 35 W processor a graphics 676756 601 subsystem with UMA memory and Windows 8 Professional For use only on computer models equipped with a 35 W processor a graphics 676756 501 subsystem with UMA memory and Windows 8 Standard For use only on computer models equipped with a 35 W processor a graphics 717183 001 subsystem with 2 GB of discrete memory and a non WIndows OS For use only on computer models equipped with a 35 W processor a graphics 717184 001 subsystem with UMA memory and a non Windows OS 8 Processor includes replacement thermal material Intel Core i7 3632QM 2 2 GHz processor SC turbo up to 3 2 GHz 1600 MHz 6 0 MB 701658 001 L3 cache quad core 35W Intel Core i7 3630QM 2 4 GHz processor SC turbo up to 3 4 GHz 1600 MHz 6 0 MB 702081 001 L3 cache quad core 45W Intel Core i5 3210M 2 5 GHz processor SC turbo up 3 1 GHz 1600 MHz 3 0 MB L3 680645 001 cache dual core 35 W Intel Core i5 3230M 2 6GHz 3MB L3 cache dual core 35W 711903 001 Intel Core i3 3120M 2 5 GHz processor 1600 MHz 3 0 MB L3 cache dual core 35 700627 001 w Intel Core i3 3110M 2 4 GHz processor 1600 MHz 3 0 MB L3 cache dual core 682417 001 35 W Intel Core i3 3130M 2 6GHz 3MB L3 cache dual core 35W 713163 001 9 Fan heat sink assembly includes replacement thermal material For use only on computer models equipped with a graphics subsystem with GeForce 7021
24. on page 49 System board see System board on page 56 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you Ey NOTE Steps 2 through 5 apply to computer models equipped with a graphics subsystem with discrete memory See steps 6 and 9 for fan heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory 2 Disconnect the fan cable 1 from the system board 3 Following the 1 2 3 4 5 6 7 sequence stamped into the fan heat sink assembly loosen the four Phillips M2 0x10 0 captive screws 2 and the three Phillips M2 0x3 5 captive screws 3 that secure the fan heat sink assembly to the system board 4 Remove the Phillips M2 0x5 0 screw 4 that secures the fan heat sink assembly to the system board 60 Chapter4 Removal and replacement procedures 5 Remove the fan heat sink assembly 5 Ey NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and the system board components it may be necessary to move the fan heat sink assembly from side to side to detach it NOTE Steps 6 and 9 apply to computer models equipped with a graphics subsystem with UMA memory See steps 2 through 5 for fan heat sink assembly removal information for computer models equipped with a graphics subsystem with discrete memory 6 Disconnect the fan cable 1 from the system board 7 Following the 1
25. rubber feet that attach to the base enclosure in the locations illustrated below Battery Description Spare part number 6 cell 62 Wh 2 8 Ah Li ion battery 671731 001 Before disassembling the computer follow these steps 1 Shut down the computer Ld Disconnect the power from the computer by unplugging the power cord from the computer i Disconnect all external devices from the computer 34 Chapter4 Removal and replacement procedures Remove the battery 1 RY ON Turn the computer upside down on a flat surface Slide the battery release latch 1 to release the battery Pivot the front edge of the battery 2 up and back Remove the battery 3 from the computer To insert the battery N Align the tabs on the rear edge of the battery 1 with the notches on the rear edge of the battery bay Pivot the front edge of the battery 2 down into the battery bay until it is fully seated The battery release latch will automatically lock into place gt _ gt Service door Description Spare part number Plastics Kit contains the service door 676652 001 Before removing the service door follow these steps eR B Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery s
26. spare part numbers 22 26 68 display hinge removal 72 spare partnumber 21 26 68 Display Hinge Kit spare part number 21 26 68 display panel product description 2 removal 71 spare part number display panel cable removal 73 spare partnumber 21 26 68 drives preventing damage 30 DVD RW and CD RW SuperMulti Double Layer Combination Drive specifications 81 DVD RW Double Layer SuperMulti Drive precautions 30 removal 39 spare part number 39 21 26 68 20 23 26 E electrostatic discharge 30 equipment guidelines 32 esc key identifying 12 Index Ethernet product description 3 external monitor port 7 F fan heat sink assembly removal 59 spare part numbers 19 27 28 59 feet locations 34 spare partnumber 34 fn key identifying 12 G graphics product description 1 grounding guidelines 30 guidelines equipment 32 grounding 30 packaging 31 transporting 31 workstation 31 H hard drive precautions 30 product description 2 removal 36 spare part numbers 19 23 25 36 hard drive bay 14 hard drive connector cable illustrated 23 removal 38 Hard Drive Hardware Kit contents 23 spare part number 36 hard drive light 6 hard drive rubber bracket illustrated 23 removal 38 HDMI port identifying 7 HP Recovery Manager 88 correcting boot problems 89 starting 89 HP Recovery media creating 84 recovery 89 20 23 26 96 Index HP Recovery partition 89 recovery 88 removing 89 l interna
27. that was installed at the factory See Creating HP Recovery media on page 84 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager Ey NOTE File History is not enabled by default so you must turn it on For more information
28. the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 34 and then remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 Remove the optical drive connector cable 1 Disconnect the optical drive connector cable 1 from the system board 2 Release the optical drive connector cable from the clip 2 built into the base enclosure 3 Release the clip 3 built into the base enclosure that secures the optical drive connector to the base enclosure Component replacement procedures 55 4 Remove the optical drive connector cable 4 Reverse this procedure to install the optical drive connector cable System board Ey NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use only on computer models equipped with a 45 W processor a graphics subsystem with 2 676761 601 GB of discrete memory and Windows 8 Professional For use only on computer models equipped with a 45 W processor a graphics subsystem with 2 676761 501 GB of discrete memory and Windows 8 Standard For use only on computer models equipped with a 35 W processor a graphics subsystem with 2 684215 601 GB of discrete memory and Windows 8
29. white light emitting diode WLED SVA high definition HD BrightView 1366x768 display 3 6 mm typical brightness 200 cd m nits All display assemblies include 2 wireless local area network WLAN antenna cables 16 9 Ultra Wide Aspect Ratio Memory Hard drive Two customer accessible upgradable SODIMM memory module slots Supports e DDR3 1600 MHz dual channel e Up to 16384 MB system RAM e The following system RAM configurations 16384 MB 8192 MBx2 12288 MB 8192 MBx1 4096 MBx1 o gt 8192 MB 8192 MBx1 or 4096 MBx2 o gt 6144 MB 4096 MBx1 2048 MBx1 4096 MB 4096 MBx1 or 2048 MBx2 2048 MB 2048 MBx1 Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Intel Smart Response Technology support HP 3D DriveGuard support Supports the following hard drives e 1TB 5400 rpm 9 5 mm e 750 GB 7200 rpm and 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm e 500 GB 7200 rpm and 5400 rpm 9 5 mm 320 GB 5400 rpm 9 5 mm and 7 0 mm Optical drive Chapter 1 Product description Fixed Serial ATA 12 7 mm tray load Supports Zero Power optical drive power saving mode Supports the following optical drives e Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive e DVD RW Double Layer SuperMulti Drive Category Audio and video Description HD audio Beats audio
30. work surface is clear of all tools screws and computer components before turning the display panel upside down on the work surface 70 Chapter 4 Removal and replacement procedures 5 If itis necessary to replace the display panel a Remove the four Phillips M2 0x3 5 screws 1 that secure the display panel to the display enclosure b Lift the top edge of the display panel 2 and turn the display panel upside down c Release the adhesive support strip 1 that secures the display panel cable connector to the display panel d Disconnect the display panel cable 2 from the display panel e Remove the display panel from the display enclosure 6 If itis necessary to replace the webcamera microphone module a Disconnect the webcamera microphone module cable 1 from the webcamera microphone module The webcamera microphone module cable is part of the display panel cable Component replacement procedures 71 b Detach the webcamera microphone module 2 from the display enclosure The webcamera microphone module is attached to the display enclosure by double sided tape c Remove the webcamera microphone module from the display enclosure 7 If it is necessary to replace the hinges a Remove the four Phillips M2 5x4 0 screws 1 that secure the hinges to the display enclosure b Remove the display hinge covers 2 72 Chapter 4 Removal and replacement procedures c Remove the hinges 3 from the disp
31. 0 GB 5400 rpm hard drive SATA 9 5 mm does not include hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable or screws NOTE The hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 676647 001 652972 001 2 GB memory module PC3 12800 1600 MHz 669299 001 500 GB 5400 rpm hard drive SATA 9 5 mm does not include hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable or screws NOTE The hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 676647 001 669300 001 640 GB 5400 rpm hard drive SATA 9 5 mm does not include hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable or screws NOTE The hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 676647 001 670034 001 8 GB memory module PC3 12800 1600 MHz 670290 001 Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth Combo Adapter select models only 671731 001 6 cell 62 Wh 2 8 Ah Li ion battery 676521 001 1 TB 5400 rpm hard drive SATA 9 5 mm does not include hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable or screws
32. 1 to which the keyboard cable is connected and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard 3 48 Chapter 4 Removal and replacement procedures Reverse this procedure to install the keyboard Top cover E NOTE The top cover spare part kit includes the includes TouchPad and cable Description Spare part number In black licorice finish 676657 001 In carmine red finish 678261 001 In linen white finish 676658 001 Before removing the top cover follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 34 and then remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d Keyboard see Keyboard on page 46 y NOTE When replacing the top cover be sure to remove the power button board and TouchPad button board from the defective top cover and install them on the replacement top cover See Power button board on page 52 and TouchPad button board on page 54 for removal and replacement instructions for these components Remove the top cover 1 Remove the two rear rubber feet 1 The rubber feet are included in the Rubber Feet Kit spare part number 689843 001
33. 1 Webcamera microphone module 676661 001 DVD RW Double Layer SuperMulti Drive includes bezel and bracket 676662 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive includes bezel and bracket 676756 501 System board for use only on computer models equipped with a 35 W processor a graphics subsystem with UMA memory and Windows 8 Standard includes replacement thermal material 676756 601 System board for use only on computer models equipped with a 35 W processor a graphics subsystem with UMA memory and Windows 8 Professional includes replacement thermal material 676758 501 System board for use only on computer models equipped with a 35 W processor a graphics subsystem with 1 GB of discrete memory and Windows 8 Standard includes replacement thermal material 676758 601 System board for use only on computer models equipped with a 35 W processor a graphics subsystem with 1 GB of discrete memory and Windows 8 Professional includes replacement thermal material 676759 501 System board for use only on computer models equipped with a 35 W processor a graphics subsystem with 2 GB of discrete memory and Windows 8 Standard includes replacement thermal material 676759 601 System board for use only on computer models equipped with a 35 W processor a graphics subsystem with 2 GB of discrete memory and Windows 8 Professional includes replacement thermal material 676761 501 System board for use only on computer models equipped
34. 20 001 650M discrete memory For use only on computer models equipped with a graphics subsystem with GeForce 681226 001 630M discrete memory For use only on computer models equipped with a graphics subsystem with 681225 001 UMA memory 10 Power connector cable includes bracket 676645 001 11 Speakers include subwoofer speaker cables and 4 rubber isolators 676655 001 12 Base enclosure includes battery release latch mechanism and RJ45 cover 703248 001 Rubber Feet Kit includes 2 base enclosure rear rubber feet not illustrated 689843 001 13 6 cell 62 Wh 2 8 Ah Li ion battery 671731 001 14 Hard drive does not include hard drive connector cable or hard drive rubber bracket 1 TB 5400 rpm 9 5 mm 676521 001 Computer major components 19 Item Component Spare part number 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit not illustrated includes hard drive rubber bracket 2 hard 676647 001 drive retention brackets hard drive connector cable and 2 screws 15 Optical drive includes bezel and bracket Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive includes bezel 676662 001 and bracket DVD RW Double Layer SuperMulti Drive includes bezel and bracket 676661 001 Optical
35. 3248 001 Base enclosure includes battery release latch mechanism and RJ45 cover 702663 001 System board with no DPK injected 702663 501 System board with Win8 STD Injected Digital Key 702663 601 System board with Win8 PRO Injected Digital Key 702664 001 System board with no DPK injected 702664 501 System board with Win8 STD Injected Digital Key 702664 601 System board with Win8 PRO Injected Digital Key 28 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the com
36. 650M 702120 001 discrete memory For use only on computer models equipped with a graphics subsystem with GeForce 630M 681226 001 discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory 681225 001 Ey NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by unplugging the power cord from the computer Component replacement procedures 59 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 34 and then remove the following components a b g Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN module see WLAN module on page 43 Keyboard see Keyboard on page 46 Top cover see Top cover
37. 99285 281 In black finish for use in the United States 699285 001 In linen white finish for use in Canada 699286 DB1 In linen white finish for use in Japan 699286 291 In linen white finish for use in Latin America 699286 161 In linen white finish for use in South Korea 699286 AD1 In linen white finish for use in Taiwan 699286 AB1 In linen white finish for use in Thailand 699286 281 In linen white finish for use in the United States 699286 001 Before removing the keyboard follow these steps 1 Shut down the computer Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 2 3 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 46 Chapter4 Removal and replacement procedures Remove the keyboard 1 Remove the two Phillips M2 5x6 5 screws that secure the keyboard to the computer l l l l l al 0 2 Rest the computer on its left side 3 Open the computer 4 Insert a thin tool into the left retention screw hole and then press on the back of the keyboard until the keyboard disengages from the computer Component replacement procedures 47 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard 2 up and forward until it rests upside down on the palm rest 7 Release the ZIF connector
38. ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 221 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 5400 rpm 7200 5400 rpm and 5400 rpm and 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 80 Chapter6 Specifications DVD RW SuperMulti Double Layer Combination Drive specifications Applicable disc Read CD DA CD E G CD MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD lt 230 ms CD lt 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec
39. Dual speakers Subwoofer Supports Microsoft Premium requirements Supports Intel Wireless Display and Wireless Music HP TrueVision HD webcam fixed no tilt with activity LED 1PC USB 2 0 M JPEG 1280x800 by 30 frames per second Two dual array digital microphones with appropriate beam forming echo cancellation noise suppression software Ethernet Wireless Integrated 10 100 1000 NIC Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats e Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth Combo Adapter e Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter External media cards HP Multi Format Digital Media Reader slot with push push technology supporting the following digital card formats e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDxC Memory Card e MultiMediaCard MMC Internal media cards One half size mini card slot for WLAN Ports e AC Smart Pin adapter plug e Audio in microphone Audio out stereo headphone e HDMI 1 4 output supporting 1920 x 1200 external resolution 60 Hz VGA Dsub 15 pin supporting 2048 x 1536 external resolution 75Hz hot plug and unplug and autodetection for correct output to wide aspect versus standard aspect video RJ 45
40. HP Envy dv4 Notebook PC Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Intel Centrino and Intel Core are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2012 Document Part Number 692946 002 Safety warning notice Z WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessib
41. OMPUTER feet ornis ianea a e aaa aaa aiaia aaa Aaaa aaa 34 BII aen A a E 34 Service JOf erisa e a E E A A EAA N E E 35 Hard drive ienei anaa aa aa eaaa aa aaea aaea aea 36 Optical drive vcsisscccs ccssassencucsaxeadandcesavactucusaancandcdperenadaaeelsaaaceuesat a Eaa a aaa 39 Memory MOGUI6 2cccieicteteciedsledetieisledencieileetccaisletiadieneeait eta EEA E 41 RTOC PWS oarnein aA NA A pean 42 WLAN MOGUL iieiea aaa a a aa a aaa aaa aE 43 Keyboard roucrocipiiini anann EEE EEEE E R RR 46 TOD COVEN aneren aaa e a a a a a AE 49 Power button Board sec iccisscascusedunastsaetecesdaedsscce costtendan iia aa iaa iaaa ii aa E iaa 52 TouchPad button board serenesersannn nna ata a a aa A EEE ET ia 54 Optical drive connector cable ccccccceceeee eee eeeeeeeeeeeee cee caeeaaeeaaaaaaeaaeeaaecaeeeeeeeeeeeeeeeeeess 55 cysten DOAN sesaran R EE 56 Fan heat sink assembly sereccnrinioriiirroanii inaa EE 59 PrOCESS Onaren aa a a a a a a aa 64 Power connector cable iccc isicccccdecsassasacndeanteseaetddesdssacnnddesdsaaaadedzasaaaedensddcareaddeeddeanaaninetieesss 65 SPCAK SNS onnaa e E D E AEA AAEE 66 Display assembly saz ctevacecteseeascennepantlecenvanseadtens A ERA AE Aa 68 5 Using Setup Utility BIOS and System Diagnostics 2 00 2 cseeeeceeseeseeeeeeeeneeeeeeeseeeseseneeesenenesseeeesenenseeeenes 75 Starting Setup Utility BIOS eresien iE ASEE E AASA TE A 75 Updating the BIOS oosrarsniirrrnseinnernei tenn ee terete neeee seer re
42. Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN module see WLAN module on page 43 Keyboard see Keyboard on page 46 Top cover see Top cover on page 49 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 41 e RTC battery see RTC battery on page 42 e Fan heat sink assembly see Fan heat sink assembly on page 59 e Processor see Processor on page 64 Component replacement procedures 57 Remove the system board 1 Disconnect the following cables from the system board 1 Display panel cable 2 Speaker cable 3 Optical drive connector cable 4 Power connector cable 2 Remove the three Phillips M2 0x5 0 screws 1 that secure the system board to the base enclosure 3 Lift the right side of the system board 2 until it rests at an angle 58 Chapter4 Removal and replacement procedures 4 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Fan heat sink assembly Ey NOTE The fan heat sink assembly spare part kit include replacement thermal material Description Spare part number For use only on computer models equipped with a graphics subsystem with GeForce
43. T There may be as many as 75 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service label When ordering parts or requesting information provide the computer serial number and model number provided on the service label It is necessary to remove the battery to obtain these numbers See Battery on page 34 for battery removal instructions O Seria XXXXXXXX TMT TM Ll i Product XXXXXXXX MEN A OEE E Worranty lylyOy Model XXXKXKX Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed Component replacement procedures 33 Item Component Description 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier used to locate documents drivers and support for the computer Computer feet Description Spare part number Rubber Feet Kit 689843 001 The computer feet are adhesive backed rubber pads There are two
44. aeeeeeee AANEEN AAAA ARANEAE ARNEE KEA E 75 Determining the BIOS Version isce c icscceseecceeeecee eee ccehe deena seta i EEA 75 Downloading a BIOS update a ised eledietisedesnielewusiinieedistidineeiiiiaedeicie 76 Using System Diagnostics 0 0 2 cece eeeeeee eee eeneeee eee eeeeeee eee eeeeeeeeeeseneaaeeeseeeeaeeeeseeaeeeeeseeeaeeesenenaees 77 SoS GICAL IONTS Sy ic ss sscsice tons cava nsaassvaedeis siainae i osaedd episas wads vanes isso ead es aa io em aes NeT Oa 78 Computer Specifications cccceececeeceeecceccaeeeeeeeeeeeeeeeeeeeee tease caaaaaaeaeceeeeeeeeeeeeeeeeeeesecsecscaccieeeeeeeeeteess 78 35 6 cm 14 0 in display SpeCifiCAtIONS 20 eee ec eeete cece cent eee teeeaae eee eeeeaaeeeeeeeaaaeeeseeeaeeeeeeeaeeeeseaaas 79 Harddrive specifications c a eniicokiseniiiitan E anand natant 80 DVD RW SuperMulti Double Layer Combination Drive specifications cecceceeeeeeeeeeeeeteees 81 BD ROM DVD R RW Super Multi Double Layer Drive specifications ccccccceeeteeettteeeteeeeeeee 82 7 Backing up restoring and recovering in WiINKOWS cccessseseeeeeeeeeeeeeeeeeeeeeeeeeeeeeaneeeeeeeeeeeneeseeeeeeeneseenens 83 Creating recovery media and backups ceeecceeeeeeeeeeee tees eeetneee eee eeaeeeeeeeeaeeeeeeeenaeeeeeneeiaeeeeenenaees 84 Creating HP Recovery Medial cccccccccccccctesessecccceessseeeceeceesuenecdcceeeeseenececeenensueceeeeeeeensestee 84 Restore and TECOVELY ssi ces
45. and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive 84 Chapter 7 Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required Backing up restoring and recovering in Windows To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CDERW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an integrated
46. aphics subsystem with 2 GB of discrete memory and Windows 8 Standard includes replacement thermal material 684215 601 System board for use only on computer models equipped with a 35 W processor a graphics subsystem with 2 GB of discrete memory and Windows 8 Professional includes replacement thermal material 689843 001 Rubber Feet Kit includes 2 base enclosure rear rubber feet 690020 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 693709 001 120 W HP Smart slim AC adapter RC V PFC 3 wire 693710 001 65 W HP Smart AC adapter RC V EM 3 wire 693711 001 65 W HP Smart AC adapter RC V 3 wire 693712 001 90 W HP Smart AC adapter RC V PFC 3 wire 693713 001 90 W HP Smart AC adapter RC V PFC EM 3 wire 699285 001 Keyboard in black finish for use in the United States includes keyboard cable 699285 161 Keyboard in black finish for use in Latin America includes keyboard cable 699285 201 Keyboard in black finish for use in Brazil includes keyboard cable 699285 281 Keyboard in black finish for use in Thailand includes keyboard cable 699285 291 Keyboard in black finish for use in Japan includes keyboard cable 699285 AB1 Keyboard in black finish for use in Taiwan includes keyboard cable 699285 AD1 Keyboard in black finish for use in South Korea includes keyboard cable 699285 DB1 Keyboard in black finish for use in Canada includes keyboard cable 699286 001 Keyboard in linen white finis
47. b g h Remove the battery see Battery on page 34 and then remove the following components Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN module see WLAN module on page 43 Keyboard see Keyboard on page 46 Top cover see Top cover on page 49 System board see System board on page 56 Power connector cable see Power connector cable on page 65 Remove the display assembly 1 Release the wireless antenna cables 1 from the clips 2 built into the right speaker CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components Remove the three Phillips M2 5x6 5 screws 1 that secure the display assembly to the base enclosure Component replacement procedures 69 3 Remove the display assembly 2 4 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Remove the two display bezel screw covers 1 and the two Phillips M2 5x5 0 screws 2 that secure the display bezel to the display assembly b Flex the inside edges of the bottom edge 3 the left and right sides 4 and the top edge 5 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 6 CAUTION Be sure the
48. d C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3 conductor 0 75 mm or 1 00 mm2 conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 93 9 Recycling When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 94 Chapter9 Recycling Index A AC adapter 7 AC adapter spare part numbers 24 27 action key
49. e i7 processors e Core i7 3632QM 2 2 GHz processor SC turbo up to 3 2 GHz 1600 MHz 6 0 M L3 cache quad core 35W e Core i7 3630QM 2 4 GHz processor SC turbo up to 3 4 GHz 1600 MHz 6 0 M L3 cache quad core 45W for use only on computer models equipped with NVIDIA GeForce GT 630M GPU e Core i7 3740QM 2 7GHz SC turbo up to 3 6GHz 1600MHZz 6 0 M L3 cache quad core 45W e Core i7 3840QM 2 8GHz SC turbo up to 3 7GHz 1600MHz 8 0 M L3 caches quad core 45W 3rd generation Intel Core i5 processors e Intel Core i5 3210M 2 5 GHz processor SC turbo up 3 1 GHz 1600 MHz 3 0 MB L3 cache dual core 35 W e Intel Core i5 3230M 2 6 GHz turbo up to 3 2 GHz 1600 mhZ 3MB L3 dual core 35 Ww 3rd generation Intel Core i3 processors e Intel Core i3 3110M 2 4 GHz processor 1600 MHz 3 0 MB L3 cache dual core 35 W e Intel Core i3 3120M 2 5 GHz processor 1600MHz 3M L3 cache dual core 35 W e Intel Core i3 3130M 2 6 GHz 1600MHz 3MB L3 cache dual core 35 W Chipset Intel HM77 Express chipset Graphics Internal graphics UMA Intel HD Graphics 4000 Switchable Discrete Graphics e NVIDIA GeForce GT 650M with 2048 MB of dedicated video memory 64 MB x 32 GDDRS5 x 8 PCs 5Gbps 128 bit M2 29 mm x 29 mm e NVIDIA GeForce GT 635M with 2048MB of dedicated video memory 128Mx16 DDR3 900MHz x 8 PCs 128 bit M2 29 mm x 29 mm Support HD decode DX11 HDMI and Optimus 2 Category Display Panel Description 35 6 cm 14 0 in
50. eGuard has temporarily parked the hard drive 6 USB 2 0 port Connects an optional USB device a s a RJ 45 network jack Connects a network cable O k 8 a Power connector Connects an AC adapter 6 Chapter 2 External component identification Component 9 10 Left side Component 1 2 AC adapter light Security cable slot Vent External monitor port Description e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Description Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation routine Connects an external VGA monitor or projector 3 HDMI port Connects an optional video or audio device such as a Hoel high definition television or any compatible digital or audio device 4 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance Left side 7 Component Description 5 8 Audio in microphone jack Connects an optional compute
51. eclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 89 86 Chapter 7 Backing up restoring and recovering in Windows Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you f IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Ey NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Rem
52. ed equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Preliminary replacement requirements 31 Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug con
53. ee Battery on page 34 Component replacement procedures 35 Remove the service door 1 Slide the battery release latch 1 to release the service door 2 Slide the service door 2 toward the front of the computer 3 Lift up and remove the service door 3 Reverse this procedure to replace the service door Hard drive Ey NOTE The hard drive spare part kit does not include the hard drive rubber bracket 2 hard drive retention brackets hard drive connector cable or screws These components are included in the Hard Drive Hardware Kit spare part number 676647 001 Description Spare part number 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 5400 rpm 7 0 mm 645193 001 Before removing the hard drive follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 36 Chapter4 Removal and replacement procedures 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the hard drive 1 Using the cable tab 1 carefully lift up and disconnect the hard drive cable from the computer and then pull the cable out from the routing clips
54. encdactssiucdccues inanahi AA ARENAEN EEEE T A 86 Using Windows Refresh for quick and easy recovery eeeeeeeeeeeeeeeeeeeeetttteeeeeeteeeentnaaeees 87 Remove everything and reinstall WINGOWS 0 0 eee eeeeeeeeeeeee eter eeeeaeeeeeeeeaeeeeeeeeeiaeeeeenenaes 87 Recovering using HP Recovery Manager cccceeeeeceeeeeeneeeeeeeenaeeeeeeeeaaaeeeeeeenaeeeeenenaaes 88 What you need to KMOw c c c0 cceccceececedeetenctededeute wend E EOE 88 Using the HP Recovery partition to recover a minimized image 2 205 88 Using HP Recovery media to recover cccccceeeeeeteeeeeeeeeeeteneeeeeeeettaeeeeeeeteenaaes 89 Changing the computer boot order sseeeessssssesssessrnnneassetennnnannannannnnaaaaeeeenanaaae 89 Removing the HP Recovery partition ceceeeceeeeeeeeeeeeenneeeeeeeeaaeeeeeeenaeeeeeeeedneeeeseeaes 89 8 Power cord SOE reguiremeitS saciid aaka aai raain sauna ika aaiae aiaia Vidai 91 Requirements for all countries cecccececeeeeeeeeeeeceeeeaaeaeeeeeeeeeeeeeeceedeceaaaaeceeeeeeeeeeeeseseneiccsneeeeeeentes 91 Requirements for specific countries and regions ceeeeeeeeeeeeeceeceaeaaecaeceeeeeeeceeeeeeeeeeeeeeeteeenenes 92 2 REC CURD aaa 94 EE EE AAE E E AA E E E es E PAE EE E A E EET EEA EER RE aes nay EA E A 95 vii viii 1 Product description Category Product Name Description HP Envy dv4 Notebook PC Processors 3rd generation Intel Cor
55. er 16 Chapter 3 Illustrated parts catalog Computer major components Computer major components 17 Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 21 2 Keyboard includes keyboard cable In black finish for use in Brazil 699285 201 In black finish for use in Canada 699285 DB1 In black finish for use in Japan 699285 291 In black finish for use in Latin America 699285 161 In black finish for use in South Korea 699285 AD1 In black finish for use in Taiwan 699285 AB1 In black finish for use in Thailand 699285 281 In black finish for use in the United States 699285 001 In linen white finish for use in Canada 699286 DB1 In linen white finish for use in Japan 699286 291 In linen white finish for use in Latin America 699286 161 In linen white finish for use in South Korea 699286 AD1 In linen white finish for use in Taiwan 699286 AB1 In linen white finish for use in Thailand 699286 281 In linen white finish for use in the United States 699286 001 3 Top cover includes TouchPad and cable In black licorice finish 676657 001 In carmine red finish 678261 001 In linen white finish 676658 001 4 Power button board includes cable 676651 001 5 TouchPad button board includes cable 682488 001 6 Optical drive connec
56. fication Buttons and speakers 3 i Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings 1 From the Start screen type power 2 Select Settings and then select Power Options 2 Speakers 2 Produce sound Top 11 Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key or the b key 3 Windows logo key Returns you to the Start screen from an open app or the m 4 b key Desktop NOTE Pressing the Windows logo key again will return you to the previous screen Enables or disables Beats Audio when pressed in combination with the fn key Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep
57. h for use in the United States includes keyboard cable 699286 161 Keyboard in linen white finish for use in Latin America includes keyboard cable 699286 281 Keyboard in linen white finish for use in Thailand includes keyboard cable 699286 291 Keyboard in linen white finish for use in Japan includes keyboard cable 699286 AB1 Keyboard in linen white finish for use in Taiwan includes keyboard cable Sequential part number listing 27 Spare part number Description 699286 AD1 Keyboard in linen white finish for use in South Korea includes keyboard cable 699286 DB1 Keyboard in linen white finish for use in Canada includes keyboard cable 700547 001 Display bezel includes 2 rubber screw covers and rubber bumpers 700627 001 Intel Core i3 3120M 2 5 GHz processor 1600 MHz 3 0 MB L3 cache dual core 35 W includes replacement thermal material 701658 001 Intel Core i7 3632QM 2 2 GHz processor SC turbo up to 3 2 GHz 1600 MHz 6 0 MB L3 cache quad core 35W includes replacement thermal material 702081 001 Intel Core i7 3630QM 2 4 GHz processor SC turbo up to 3 4 GHz 1600 MHz 6 0 MB L3 cache quad core 45W for use only on computer models equipped with NVIDIA GeForce GT 630M GPU includes replacement thermal material 702120 001 Fan heat sink assembly for use only on computer models equipped with a graphics subsystem with GeForce 650M discrete memory includes replacement thermal material 70
58. installed on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 87 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 87 If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 88 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 88 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 88 If you wish to remove the recovery partition to r
59. l media card product description 3 J jacks audio in microphone 8 audio out headphone 8 network 6 RJ 45 network 6 K keyboard product description 4 removal 46 spare part numbers 28 46 keys action 12 b 12 esc 12 fn 12 Windows applications 12 Windows logo 12 18 27 L lights AC adapter 7 caps lock 10 hard drive 6 mute 10 optical drive 6 power 6 10 TouchPad 9 webcam 8 wireless 10 M mass storage device precautions 30 removal 36 spare partnumbers 36 memory module product description 2 removal 41 spare partnumbers 20 25 41 memory module compartment 14 microphone location 8 product description 3 minimized image creating 88 minimized image recovery 88 model description 34 model name 1 mSATA drive 23 mute light identifying 10 N network jack identifying 6 O operating system product description 4 optical drive precautions 30 product description 2 removal 39 spare part numbers 20 23 26 39 specifications 81 82 optical drive bezel illustrated 23 removal 40 optical drive bracket illustrated 23 removal 41 optical drive connector cable illustrated 23 removal 55 spare part number 18 55 optical drive eject button identifying 6 Optical Drive Hardware Kit contents 23 spare part number 39 optical drive light identifying 6 optical drive identifying 6 original system recovery 88 20 23 27 P packaging guidelines 31 plastic parts service considerations 29 Pla
60. lay enclosure 8 If itis necessary to replace the display panel cable a Release the display panel cable from the clips 1 and routing channel built into the display enclosure b Remove the display panel cable 2 9 If itis necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape b Release the wireless antenna cables from the clips 2 built into the display enclosure Component replacement procedures 73 c Remove the wireless antenna cables and transceivers 3 Reverse this procedure to install the display assembly 74 Chapter4 Removal and replacement procedures 5 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen EY NOTE Use extreme care when
61. le surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 PNG SATE OID gs cass acs ert ss brs erva cs satzasw A 1 2 External component identification siosan RE ENARE 4s innavnnes IARAA ERa Oe rR 5 Finding your hardware and software information 0 ccccecceceeeeeeee eee eeeeeeeeeeeeeeeeeeeaeeeeeeeeeaaaeeeeeneeeaaees 5 Locating hardware cccceeeceeeeeee eee eeeeeeeee tees eeneeeeeeeeeeeneeeeeeeeeegeeaeeeeeseceeaaaeeeeeseeeaaeeeeseenaaees 5 LOCAaLING SONNIE isciess ase 2cecsiveacetccsiissanieslascenetex sda cenecessdaagehesst EN 5 FEON eson olaaa aa a a a aa a Aaaa aa a ad a aah 5 RION SIAC rrei E E E OE E EE E 6 Eeftside di iccassecetensctecelassanastessassemadunstesneed censtna qadenaadndsnsdesa day sacesueaataudennl dadeddccarenaueudchadecnd dceaaaecatcbassauwiadaate 7 DISPIAY syed tesietvactd tees uwn devdyaved i e ON EONO E AEE T E EO 8 TOD naa a a a a e a a a a 9 TouchPad iinoa ai aii E a a a aE a EA 9 HUGOT catonar on E EE OOE EEC 10 Buttons and speakers 0 cccccccececceeeeeeeeeeeeceeeeaaecaeceeeeeeeeeeeeeeeeeeeseacaaeaaeaaeeaeeeeeeeeeseeeeeeneteees 11 Koyi a a S 12 BOWOIM saioei aia ia aaa apad aaa daadaa aiaia 13 3 Ulusteated parts CACAO Gl ora i O AKOA E 15 Service label seinan a E E A TE E E AEEA A TE EE EAEN EAEE 15 Computer maj r COMPONMEMMS i orriseissniiicuniini aaaeaii aa iaaa a
62. lorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 76 Chapter5 Using Setup Utility BIOS and System Diagnostics Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 77 6 Specifications Computer specifications Metric U S Dimensions Width 34 4 cm 13 54 in Depth 23 4 cm 9 21 in Height front to back 2 93 to 3 35 cm 1 15 to 1 32 in Weight 2 17 kg 4 79 Ib Input power Operating voltage and current 18 5 V 3 5 A or 19 5 V 3 33 A 65 W 19 V 4 74 A or 19 5 V 4 62 A 90 W 19 5 V 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F
63. mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows
64. making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fnt esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Starting Setup Utility BIOS 75 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the
65. media you created you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition allows Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails e To use the Factory Reset or System Recovery options you must use HP Recovery media e Ifthe HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_
66. n page 46 f Top cover see Top cover on page 49 g System board see System board on page 56 h Fan heat sink assembly see Fan heat sink assembly on page 59 Remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click 64 Chapter 4 Removal and replacement procedures 2 Lift the processor 3 straight up and remove it Ey NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Power connector cable Description Spare part number Power connector cable includes bracket 676645 001 Before removing the power connector cable follow these steps _ gt HON a b Shut down the computer Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 34 and then remove the following components Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN module see WLAN module on page 43 Keyboard see Keyboard on page 46 Top cover see Top cover on page 49 System board see System board on page 56 Component replacement procedures 65
67. nectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e _ Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 32 Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures iy IMPORTAN
68. nplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 34 and then remove the following components Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 Keyboard see Keyboard on page 46 Top cover see Top cover on page 49 Remove the TouchPad button board N ea Turn the top cover upside down with the front toward you Release the TouchPad button board cable 1 from the top cover The TouchPad button board cable is attached to the top cover by double sided tape Release the TouchPad ZIF connector to which the TouchPad button board cable is connected and then disconnect the TouchPad button board cable 2 from the TouchPad board gt Remove the three Phillips M2 0x3 5 screws 3 that secure the TouchPad button board bracket to the top cover 54 Chapter 4 Removal and replacement procedures 5 Remove the TouchPad button board 4 a Reverse this procedure to install the TouchPad button board Optical drive connector cable NOTE The optical drive connector cable is included in the Optical Drive Hardware Kit spare part number 681227 001 Before removing the optical drive connector cable follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by unplugging the power cord from
69. number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 92 Chapter 8 Power cord set requirements Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standar
70. oard 42 Chapter4 Removal and replacement procedures 2 3 Remove the RTC battery 2 Remove the RTC battery Reverse this procedure to install the RTC battery When installing the RTC battery make sure the sign faces up WLAN module Description Spare part number Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth Combo Adapter select 670290 001 models only Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 yo oS Sb Shut down the computer Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Component replacement procedures 43 Remove the WLAN module 1 Loosen the Phillips M2 5x4 5 captive screw 1 that secures the wireless module compartment cover to the computer 2 Lift the right side of the wireless module compartment cover
71. optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 88 Creating recovery media and backups 85 Restore and recovery There are several options for recovering your system Choose the me
72. ove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows y IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 2 3 Press f11 while the computer boots or Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen 1 2 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Restore and recovery 87 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery
73. place the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support The service door provides access to the hard drive bay optical drive and memory module compartment 3 Illustrated parts catalog Service label When ordering parts or requesting information provide the computer serial number and model description provided on the service label The service label is located inside the battery bay See Battery on page 34 for battery removal instructions Oi Seria beveeeee am TT MUL Product XXXXXXXK MN OO ONA OA UA A OA O A AAE A Harrys lyly0y Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Service label 15 Item 4 5 Description Warranty period Model description select models only Function This number describes the duration of the warranty period for the computer This is the alphanumeric identifier used to locate documents drivers and support for the comput
74. puter Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 29 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be
75. r headset microphone stereo array microphone or monaural microphone 6 Audio out headphone jack Connect optional powered stereo speakers headphones Q earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled Display Item Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 3 HP TrueVision HD webcam Records video captures still photographs allows you to video conference and chat online using streaming video To use the webcam from the Start screen type c and then select CyberLink YouCam 8 Chapter 2 External component identification Item Component Description 4 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide select the HP Support Assistant app on the Start screen select My computer and then select User g
76. reset computer steps 87 restore Windows File History 86 RJ 45 network jack identifying 6 RTC battery removal 42 spare part number 20 26 42 Rubber Feet Kit spare part number 19 27 34 86 87 86 87 S Screw Kit spare part number 24 27 security cable slot identifying 7 security product description 4 serial number 33 service considerations cables 29 connectors 29 plastic parts 29 service door removal 35 spare part number service label 15 33 serviceability product description 4 slots Digital Media 5 security cable 7 speakers removal 66 spare part number specifications Blu ray Disc BD ROM and DVD R RW SuperMulti Double Layer Drive 82 computer 78 display 79 DVD RW and CD RW SuperMulti Double Layer Combination Drive 81 optical drive 81 82 subwoofer location 13 supported discs recovery 85 system board removal 56 26 35 19 26 66 spare part numbers 18 26 27 56 system recovery 88 system restore point creating 84 restoring 86 T tools required 29 top cover removal 49 spare part numbers 18 26 49 TouchPad button 9 TouchPad button board removal 54 spare part number 18 27 54 TouchPad light 9 Index 97 TouchPad on off button 9 TouchPad zone 9 transporting guidelines 31 U USB 3 0 ports identifying 7 USB ports identifying 6 V vents 13 vents identifying 7 video product description 3 WwW warranty period 34 webcam 8 webcam light 8 webcamera microphone module
77. rocedure to install the top cover Power button board Description Spare part number Power button board includes cable 676651 001 Before removing the power button board follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by unplugging the power cord from the computer 52 Chapter4 Removal and replacement procedures Disconnect all external devices from the computer Remove the battery see Battery on page 34 and then remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 Remove the power button board 1 2 3 Turn the top cover upside down with the front toward you Release the shield 1 that covers the power button board Remove the two Phillips M2 0x4 5 screws 2 that secure the power button board to the top cover Remove the power button board 3 and cable l os wt Reverse this procedure to install the power button board Component replacement procedures 53 TouchPad button board Description Spare part number TouchPad button board includes cable 682488 001 Before removing the TouchPad button board follow these steps 1 2 3 4 a b c d e Shut down the computer Disconnect the power from the computer by u
78. s identifying 12 antenna locations 9 removal 73 spare partnumber 21 25 68 Antenna Kit spare part number 21 25 68 audio product description 3 audio in microphone jack 8 audio out headphone jack 8 B bkey 12 back up personal files 84 backups 83 base enclosure spare part number 19 28 battery removal 34 spare part number battery bay 13 battery release latch 13 BIOS determining version 75 downloading an update 76 updating 75 Blu ray Disc BD ROM and DVD R RW SuperMulti Double Layer Drive specifications 82 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive precautions 30 19 25 34 removal 39 spare part number 39 boot order changing HP Recovery Manager 89 bottom components 13 buttons optical drive eject 6 power 11 TouchPad 9 TouchPad on off 9 20 23 26 Cc cables service considerations 29 caps lock light identifying 10 chipset product description 1 components bottom 13 display 8 front 5 left side 7 right side 6 top 9 computer feet locations 34 spare part number 34 computer major components 17 computer part number 33 computer reset 87 computer specifications 78 connector power 6 connectors service considerations 29 D deleted files restoring 86 Digital Media Slot identifying 5 display components 8 specifications 79 display assembly removal 68 spare partnumbers 68 subcomponents 21 display bezel removal 70 spare partnumber 21 28 68 display enclosure
79. stics Kit 35 Plastics Kit spare part number 20 26 44 pointing device product description 4 ports external monitor 7 HDMI 7 product description 3 USB 2 0 6 USB 3 0 7 power button board removal 52 spare part number 18 26 52 power button identifying 11 power connector cable removal 65 spare part number 19 26 65 power connector identifying 6 power cord requirements for all countries 91 requirements for specific countries and regions 92 setrequirements 91 spare partnumbers 24 25 power lights identifying 6 10 power requirements product description 4 processor product description 1 removal 64 spare part numbers 28 64 product description audio 3 chipset 1 display panel 2 Ethernet 3 external media cards 3 graphics 1 hard drive 2 internal media card 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 2 pointing device 4 ports 3 power requirements 4 processors 1 product name 1 19 27 security 4 serviceability 4 video 3 wireless 3 product name 1 33 product number 33 R recovery 86 87 discs 85 89 HP Recovery Manager 88 media 89 starting 89 supported discs 85 system 88 USB flash drive 89 using HP Recovery media 85 recovery media creating 84 creating using HP Recovery Manager 85 recovery partition 88 removing 89 recycle computer recycling 94 refresh 87 computer 86 removal replacement preliminaries 29 procedures 33 remove everything and reinstall Windows 87
80. sure 3 Remove the four Phillips M3 0x7 0 screws 2 that secure the speakers to the base enclosure Component replacement procedures 67 4 Remove the speakers 3 EY NOTE The speakers include four rubber isolators that are installed in the screw holes 4 These isolators are crucial to the performance of the speakers Reverse this procedure to install the speakers Display assembly Ey NOTE The display assembly is spared at the subcomponent level only Description Spare part number 35 6 cm 14 0 in WLED HD BrightView display panel includes 2 rubber screw covers 676653 001 Antenna Kit includes left and right wireless antenna cables and transceivers and 2 rubber 676640 001 screw covers Display bezel includes 2 rubber screw covers 700547 001 Display enclosure includes 2 rubber screw covers In black licorice finish 676641 001 Display Hinge Kit includes left and right hinges and 2 rubber screw covers 676648 001 Display panel cable includes webcamera microphone module cable and 2 rubber 676646 001 screw covers Webcamera microphone module includes 2 rubber screw covers 676659 001 Before removing the display assembly follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by unplugging the power cord from the computer 68 Chapter 4 Removal and replacement procedures 3 Disconnect all external devices from the computer a
81. thod that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came pre
82. tinue 90 Chapter 7 Backing up restoring and recovering in Windows 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 Volts ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 91 Requirements for specific countries and regions Country region Accredited agency Applicable note
83. to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 78 Chapter6 Specifications 35 6 cm 14 0 in display specifications Metric U S Dimensions Height 17 6 cm 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 cd m nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1366x768 Configuration RGB vertical stripe Backlight WLED Character display 80 x 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 35 6 cm 14 0 in display specifications 79 Hard drive specifications 1 TB 750 GB 640 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm 9 5 mm and 7 0 mm Length 100 2 mm 100 2 mm 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm 69 9 mm 69 9 mm Weight 152g 110g 110g 110g 110g Interface type SATA SATA SATA SATA SATA Transfer rate Synchronous maximum 97 MB sec 97 MB sec 97 MB sec 97 MB sec 97 MB sec Security
84. tor cable included in the Optical Drive Hardware Kit spare part number 681227 001 7 System board includes replacement thermal material For use only on computer models equipped with a 45 W processor a graphics 676761 601 subsystem with 2 GB of discrete memory and Windows 8 Professional For use only on computer models equipped with a 45 W processor a graphics 676761 501 subsystem with 2 GB of discrete memory and Windows 8 Standard For use only on computer models equipped with a 35 W processor a graphics 684215 601 subsystem with 2 GB of discrete memory and Windows 8 Professional For use only on computer models equipped with a 35 W processor a graphics 684215 601 subsystem with 2 GB of discrete memory and Windows 8 Professional 18 Chapter 3 For use only on computer models equipped with a 35 W processor a graphics 676759 601 subsystem with 2 GB of discrete memory and Windows 8 Professional Illustrated parts catalog Item Component Spare part number For use only on computer models equipped with a 35 W processor a graphics 676759 501 subsystem with 2 GB of discrete memory and Windows 8 Standard For use only on computer models equipped with a 35 W processor a graphics 676758 601 subsystem with 1 GB of discrete memory and Windows 8 Professional For use only on computer models equipped with a 35 W processor a graphics 676758 501 subsystem with 1 GB of discrete
85. ubsystem with UMA memory Thermal paste is used on the processor 1 and the fan heat sink assembly section 2 that services it Reverse this procedure to install the fan heat sink assembly Component replacement procedures 63 Processor Ey NOTE The processor spare part kit include replacement thermal material Description Spare part number Intel Core i7 3632QM 2 2 GHz processor SC turbo up to 3 2 GHz 1600 MHz 6 0 MB L3 cache 701658 001 quad core 35W Intel Core i7 3630QM 2 4 GHz processor SC turbo up to 3 4 GHz 1600 MHz 6 0 MB L3 cache 702081 001 quad core 45W Intel Core i5 3210M 2 5 GHz processor SC turbo up 3 1 GHz 1600 MHz 3 0 MB L3 cache dual 680645 001 core 35 W Intel Core i3 3120M 2 5 GHz processor 1600 MHz 3 0 MB L3 cache dual core 35 W 700627 001 Intel Core i3 3110M 2 4 GHz processor 1600 MHz 3 0 MB L3 cache dual core 35 W 682417 001 Before removing the processor follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 34 and then remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN module see WLAN module on page 43 e Keyboard see Keyboard o
86. uides Top TouchPad Item Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off e Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen The TouchPad also supports edge swipe gestures 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top Component Description 1 Power light White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 CT Mute light e Amber Computer sound is off e Off Computer sound is on 3 i i Wireless light e White An integrated wireless device such as a I wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 4 Caps lock light On Caps lock is on which switches the keys to all capital letters 10 Chapter 2 External component identi
87. us html iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image The HP Recovery partition allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working 88 Chapter 7 Backing up restoring and recovering in Windows To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select HP Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the comp
88. uter boot order See Changing the computer boot order on page 89 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space Restore and recovery 89 iy IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 84 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to con
89. with a 45 W processor a graphics subsystem with 2 GB of discrete memory and Windows 8 Standard includes replacement thermal material 676761 601 System board for use only on computer models equipped with a 45 W processor a graphics subsystem with 2 GB of discrete memory and Windows 8 Professional includes replacement thermal material 678261 001 Top cover in carmine red finish includes TouchPad and cable 26 Chapter 3 Illustrated parts catalog Spare part number Description 680645 001 Intel Core i5 3210M 2 5 GHz processor SC turbo up 3 1 GHz 1600 MHz 3 0 MB L3 cache dual core 35 W includes replacement thermal material 681225 001 Fan heat sink assembly for use only on computer models equipped with a graphics subsystem with UMA memory includes replacement thermal material 681226 001 Fan heat sink assembly for use only on computer models equipped with a graphics subsystem with GeForce 630M discrete memory includes replacement thermal material 681227 001 Optical Drive Hardware Kit includes optical drive bezel optical drive bracket and optical drive connector cable 681228 001 Screw Kit 682417 001 Intel Core i3 3110M 2 4 GHz processor 1600 MHz 3 0 MB L3 cache dual core 35 W includes replacement thermal material 682488 001 TouchPad button board includes cable 684215 501 System board for use only on computer models equipped with a 35 W processor a gr

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