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HP Pavilion dv6-7020tx

1. Component Spare part number 120 W slim AC adapter RC V PFC 3 wire 645156 001 90 W HP Smart AC adapter RC V PFC EM 3 wire 609947 001 65 W HP Smart AC adapter RC V EM 3 wire 609948 001 Power cord 3 pin black 1 83 m For use on all computer models For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 49037 1 202 For use in Italy 49037 1 061 For use in Japan 490371 291 For use in North America 49037 1 001 For use only on computer models equipped with an Intel processor For use in Denmark 49037 1 081 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in the People s Republic of China 490371 AA1 For use in South Africa 49037 1 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 281 For use in the United Kingdom and Singapore 490371 031 Screw Kit 682094 001 Miscellaneous parts 31 Sequential part number listing 32 Spare part number Description 49037 1 001 Power cord for use on all computer models in North America 3 pin black 1 83 m 490371 011 Power cord for use on all computer models in Australia 3 pin black 1 83 m 490371 021 Power cord for use only on computer models equipped with an Intel processor in Europe 3 pin black 1 83 m 49037 1 031 Power cord for use only on
2. A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 42 Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or
3. Reverse this procedure to reassemble and install the optical drive Chapter 4 Removal and replacement procedures Keyboard Description Spare part number Keyboard with backlight includes backlight cable For use on all computer models in the United States 682081 001 For use only on computer models equipped with an Intel processor in Saudi Arabia 682081 171 For use only on computer models equipped with an Intel processor in Belgium 682081 A41 For use only on computer models equipped with an Intel processor in the Netherlands 682081 B31 Keyboard without backlight For use only on computer models equipped with an Intel processor in Belgium 682082 A41 For use on all computer models in Brazil 682082 201 For use only on computer models equipped with an Intel processor in the Czech Republic 682082 FL1 and Slovakia For use only on computer models equipped with an Intel processor in Denmark Finland 682082 DH1 and Norway For use only on computer models equipped with an Intel processor in French Canada 682082 DB1 For use only on computer models equipped with an Intel processor in France 682082 051 For use only on computer models equipped with an Intel processor in Germany 682082 041 For use only on computer models equipped with an Intel processor in Greece 682082 151 For use only on computer models equipped with an Intel processor in Hungary 682082 211 For use only on
4. Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 77 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 46 for battery removal instructions Product XXXXXXXX UD AEA Warranty lylyOy Model XXXXXXX ltem 1 2 Component Product name Serial number s n Description This is the product name affixed to the front of the computer This is an alphanumeric identifier that is unique to each product 3 4 5 Part number Product number p n Warranty period Model description This number provides specific information abou
5. NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 18 Chapter 2 External component identification Bottom ltem 1 2 Component Battery bay Battery release latch Description Holds the battery Releases the battery from the battery bay and opens the service cover 3 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Integrated subwoofer Provides superior bass sound 5 Service cover The service cover provides access to the hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact customer support through Help and Support Bottom 19 3 Illustrated parts catalog 20 Chapter 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and mo
6. 682061 001 Fan heat sink assembly for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes replacement thermal material 682062 001 Fingerprint reader board includes bracket and cable 682063 001 Hard Drive Hardware Kit 682064 001 Display Hinge Kit includes left and right hinges and brackets 682065 001 15 6 in BrightView HD display assembly in aluminum finish for use on all computer models includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 682066 001 15 6 in AntiGlare FHD display assembly in aluminum finish for use on all computer models includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 682067 001 15 6 in BrightView HD display assembly in aluminum finish for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 682068 001 15 6 in AntiGlare FHD display assembly in aluminum finish for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 682081 001 Keyboard in black finish with backlight for use on all computer models in
7. including optical drives solid state drives SSDs or a secondary hard drive To find out what software is included on your computer select Start gt All Programs 8 Chapter 2 External component identification Display Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 2 Internal microphones 2 Record sound 3 HP TrueVision HD webcam Records video captures still photographs allows video conferences and online chat by means of streaming video To use the webcam select Start gt All Programs gt Communication and Chat gt CyberLink YouCam 4 Webcam light On The webcam is in use 5 Speakers Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the area immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Display Buttons speakers and fingerprint reader select models only 10 i Item Component 1 Power button Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer
8. until the webcamera microphone module connector is accessible Component replacement procedures 91 c Disconnect the webcamera microphone module cable 3 from the webcamera microphone module d Release the display panel cable from the clip built into display enclosure 1 near the left hinge area e Remove the display panel 2 from the display enclosure The display panel is available using spare part numbers 682090 001 for use only on computer models equipped with a 15 6 in AntiGlare FHD display assembly and 682089 001 for use only on computer models equipped with a 15 6 in BrightView HD display assembly 92 Chapter 4 Removal and replacement procedures 9 If it is necessary to replace the display panel cable CAUTION Be sure the work surface is clear of all tools screws and computer components before turning the display panel upside down on the work surface a Turn the display panel upside down with the top edge toward you Release the adhesive support strip 1 that secures the display panel cable connector to the display panel c Release the handle 2 that secures the display panel cable connector to the display panel d Disconnect the display panel cable 3 from the display panel The display panel cable is available using the following spare part numbers e 682055 001 Display panel cable for use only on computer models equipped with an FHD display assembly e 682057 001 Display panel
9. 001 3 Display panel 15 6 in AntiGlare FHD display panel 682090 001 15 6 in BrightView HD display panel 682089 001 4 Display Hinge Kit includes left and right hinges and brackets 682064 001 5 Display panel cable Display panel cable for use only on computer models equipped with an FHD 682055 001 display assembly Display panel cable for use only on computer models equipped with an FHD display 682057 001 assembly and an Intel processor Display panel cable for use only on computer models equipped with an HD 682054 001 display assembly Display panel cable for use only on computer models equipped with an HD display 682056 001 assembly and an Intel processor 6 Antenna Kit includes left and right wireless antenna cables and transceivers 682046 001 7 Display speakers include speaker cables 682096 001 Chapter 3 Illustrated parts catalog Item Component Spare part number 8 Display enclosure In aluminum finish for use on all computer models 682047 001 In magenta finish for use only on computer models equipped with an Intel processor 685736 001 Display Screw Kit 682093 001 Mass storage devices Item Component Spare part number 1 Hard drive does not include the hard drive bracket hard drive connector cable or screws For use on all computer models 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 63
10. 001 15 6 in AntiGlare FHD display panel 682091 001 RTC battery includes cable and double sided tape 682093 001 Display Screw Kit 682094 001 Screw Kit 682095 001 Top speakers includes cable 682096 001 Display speakers includes cable 682097 001 Subwoofer includes subwoofer cable top speaker passthrough cable and 2 rubber isolators 682098 001 160 GB solid state drive for use with all computer models 682099 001 32 GB mSATA solid state drive for use only with computer models equipped with an Intel processor 682100 001 Thermal Material Kit for use only on computer models equipped with an Intel processor includes replacement thermal pads and paste 682101 001 Top cover in aluminum finish includes TouchPad board and cable 682105 001 Webcamera microphone module 682168 001 System board for use only on computer models equipped with the Intel 630M chipset a 45 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory and replacement thermal material Sequential part number listing 37 38 Spare part number 682169 001 Description System board for use only on computer models equipped with the Intel 630M chipset a 35 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory and replacement thermal material 682170 001 System board for use only on computer models equi
11. 2 from the system board 3 Release the subwoofer cable 3 and the top speakers passthrough cable 4 from the clips and routing channel built into the base enclosure 4 Remove the two Phillips PM2 5x 10 0 screws 1 that secure the subwoofer to the base enclosure 5 Remove the subwoofer 2 f NOTE The subwoofer includes two rubber isolators that are installed in the screw holes 3 These isolators are crucial to the performance of the subwoofer Reverse this procedure to install the subwoofer Component replacement procedures 85 Power connector cable 86 y NOTE The power connector cable spare part kit includes the bracket Description Spare part number For use only on computer models equipped with a 120 W AC adapter 682059 001 For use only on computer models equipped with a 90 W or 65 W AC adapter 682058 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components e f Hard drive see Hard drive on page 47 Optical drive see Optical drive on page 54 Keyboard see Keyboard on
12. Intel Core i5 3210M 2 50 GHz processor 3 0 MB L3 cache 35 W Intel Core i5 2450M 2 50 GHz processor 3 0 MB L3 cache 35 W Intel Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 35 W Intel Core i3 2370M 2 40 GHz processor 3 0 MB L3 cache 35 W Intel Core i3 2350M 2 30 GHz processor 3 0 MB L3 cache 35 W Computer models Computer models equipped with equipped with an AMD processor an Intel processor y Chipset AMD A70M fusion controller hub FCH Intel HM77 Express chipset Graphics Chopter 1 Supp Product description Switchable discrete graphics AMD RadeonT HD 7670M with 1024 MB of dedicated video memory 64 MBx16 DDR3 900 MHzx8 PCs 128 bit M2 package AMD RadeonT HD 7670M with 2048 MB of dedicated video memory 128 MBx16 DDR3 900 MHzx8 PCs 128 bit M2 package ort HD decode DX11 and HDMI Category Description Internal graphics Intel HD Graphics 4000 on computer models equipped with an Intel Core i7 i5 i3 3000 series processor Intel HD Graphics 3000 on computer models equipped with an Intel Core i7 i5 i3 2000 series processor Switchable discrete graphics NVIDIAR GeForceR 630M with 1024 MB of dedicated video memory 64 MBx16 DDR3 900 MHzx8 PCs 128 bit M2 29 mmx29 mm NVIDIAR GeForceR 630M with 2048 MB of dedicated video memory 128 MBx16 DDR3 900 MHzx8 PCs 128 bit M2 29 mmx29 mm NVIDIAR GeForceR 650M with 1024 MB of dedicated vid
13. Intel processor 682082 FL1 in the Czech Republic and Slovakia For use only on computer models equipped with an Intel processor in Denmark 682082 DH1 Finland and Norway For use only on computer models equipped with an Intel processor in French Canada 682082 DB1 For use only on computer models equipped with an Intel processor in France 682082 051 For use only on computer models equipped with an Intel processor in Germany 682082 041 For use only on computer models equipped with an Intel processor in Greece 682082 151 For use only on computer models equipped with an Intel processor in Hungary 682082 211 Computer major components 23 Item Component Spare part number For use only on computer models equipped with an Intel processor in India 682082 D61 For use only on computer models equipped with an Intel processor in Israel 682082 BB1 For use only on computer models equipped with an Intel processor in Italy 682082 061 For use on all computer models in Japan 682082 291 For use on all computer models in Latin America 682082 161 For use only on computer models equipped with an Intel processor in the Netherlands 682082 B31 For use only on computer models equipped with an Intel processor in Portugal 682082 131 For use only on computer models equipped with an Intel processor in Romania 682082 271 For use only on computer models equipped with an Intel processor in Russia 682082 251 For use only on computer models e
14. Left side 16 PE yest DOHO Item Component Description 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 External monitor port Connects an external VGA monitor or projector 3 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 RJ 45 network jack Connects a network cable 5 USB 3 0 ports 2 Connect an optional USB 3 0 device and provide enhanced USB power performance 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connect optional powered stereo speakers headphones Chapter 2 External component identification earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled Right side Se OBQOO Item Component Description 1 Optical drive Reads and writes select models only to an optical disc 2 Optical drive li
15. MB L3 cache 45 W includes replacement thermal material 681284 001 Intel Core i7 3820QM 2 70 GHz processor 8 0 MB L3 cache 45 W includes replacement thermal material 681952 001 Intel Core i5 3320M 2 60 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 682046 001 Wireless Antenna Kit includes wireless antenna cables and transceivers 682047 001 Display enclosure in aluminum finish 68205 1 001 Base enclosure 682052 001 Display bezel in aluminum finish for use on all computer models Chapter 3 Illustrated parts catalog Spare part number Description 682054 001 Display panel cable for use only on computer models equipped with an HD display assembly 682055 001 Display panel cable for use only on computer models equipped with an FHD display assembly 682056 001 Display panel cable for use only on computer models equipped with an HD display assembly and an Intel processor 682057 001 Display panel cable for use only on computer models equipped with an FHD display assembly and an Intel processor 682058 001 Power connector cable for use only on computer models equipped with a 65 W and 90 W AC adapter 682059 001 Power connector cable for use only on computer models equipped with a 120 W AC adapter 682060 001 Fan heat sink assembly for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory includes replacement thermal material
16. Phillips PM2 5x8 5 screws that secure the top cover to the computer ee ey j 4 J ee ey Component replacement procedures 61 2 3 Remove the three Phillips PM2 5x5 5 screws that secure the top cover to the computer Turn the computer right side up with the front toward you Open the computer Release the corresponding ZIF connectors and then disconnect the following cables from the system board 1 Power button board cable 2 TouchPad button board cable 3 Fingerprint reader board cable 4 Top speakers cable 62 Chapter 4 Removal and replacement procedures 7 Remove the three Phillips PM2 5x5 5 screws that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until the left and right sides have disengaged from the base enclosure 9 Remove the top cover 2 A CAUTION Be careful not to damage the thin section of the base enclosure 3 around the optical drive bay when removing the top cover Reverse this procedure to install the top cover Component replacement procedures 63 Top speakers Description Spare part number Top speakers include speaker cables 682095 001 Before removing the top speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the c
17. a regular basis Tips for a successful backup 104 Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 2 Display the screen you want to save Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc Open a word processing document or graphics editing program and then select Edit gt Paste The screen image is added to the document Save and print the document Chapter 7 Backing up restoring and recovering What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect the computer to AC power during backups Allow enough time for the backup Depending on files sizes it may take more than an hour Verify the amount of free space on your backup storage device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored e Ona regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a
18. b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 Component replacement procedures 83 Remove the USB board 1 Disconnect the USB board cable 1 from the system board 2 Remove the Phillips PM2 5x5 5 screw 2 that secures the USB board to the base enclosure 3 Remove the USB board 3 Reverse this procedure to install the USB board Subwoofer Description Spare part number Subwoofer includes subwoofer cable top speakers passthrough cable and 2 rubber isolators 682097 001 Before removing the subwoofer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 57 84 Chapter 4 Removal and replacement procedures d Top cover see Top cover on page 61 e USB board see USB board on page 83 Remove the subwoofer 1 Disconnect the subwoofer cable 1 from the bottom of the system board 2 Disconnect the top speakers passthrough cable
19. birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 2 Select Start gt Control Panel gt System and Security gt Backup and Restore Follow the on screen instructions to schedule and create a backup Ey NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information To restore see the Restoring specific files using Windows Backup and Restore section in this chapter Creating backups 105 Restoring and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the co
20. board removal 83 spare partnumber 26 37 83 USB port 16 17 v vents 16 18 19 video product description 5 WwW warranty period 45 webcam 9 webcam light 9 webcamera microphone module removal 93 spare partnumber 28 37 94 Windows applications key 11 Windows logo key 11 wireless antenna locations 9 removal 95 spare partnumber 28 34 95 Wireless Antenna Kit spare part number 34 wireless light 13 wireless product description 5 WLAN module removal 52 spare partnumber 52 spare part numbers 27 32 33 34 workstation guidelines 43
21. boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads o
22. cable for use only on computer models equipped with an FHD display assembly and an Intel processor e 682054 001 Display panel cable for use only on computer models equipped with an HD display assembly e 682056 001 Display panel cable for use only on computer models equipped with an HD display assembly and an Intel processor 10 If it is necessary to replace the webcamera microphone module a Release the grounding strip 1 that secures the webcamera microphone module to the display enclosure Component replacement procedures 93 b Remove the webcamera microphone module 2 from the display enclosure The webcamera microphone module is available using the following spare part number 682105 001 11 If it is necessary to replace the hinges a Remove the four Phillips PM2 0x4 4 screws 1 that secure the hinges to the display enclosure b Remove the hinges 2 from the display enclosure The hinges are available using spare part number 682064 001 p i E 12 If it is necessary to replace the display speakers a Remove the two Phillips PM2 0x3 0 screws 1 that secure the display speakers to the display enclosure 94 Chapter 4 Removal and replacement procedures b Remove the display speakers 2 from the display enclosure The display speakers are available using spare part number 682096 001 13 If it is necessary to replace the wireless antenna cables and transceivers a Release the wirele
23. clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Product deseriphon siccinuisicmanincaiesdimcenianiinain canine didis dodok icri 1 2 External component identification ccccccccsscsssssccsscccesscccsccccsscccscccescccesceesescesesceoenee 8 Finding your hardware and software information cccccccceeseseeeessceeeeeeseeeeeeeeeeeseseeeesnteeeeeneeees 8 Display cata chee neces uodeondser seal E E R E E E E N Miedo 9 Buttons speakers and fingerprint reader select models only cc cccceeeseeeeeeseeeeeeeeeeeeeteeeenaees 10 IGS aen E E E T EEE A A E E E ensues 11 lighis saena A E O E E N E E E A 13 Touchtr ee a E nesenann nen 14 RASIN EEA E A T E AT E E 15 Eo E er rr Tr mer vtrr ernie ert eerrre Ty mariner rer 16 FS seenen a tone tenew rnin A E A 17 REGI sogana E E E O T E E 18 Bonom eaeoe E A E E E A sits 19 3 Iusirated poris catalog esonora 20 SOPVICEMAG aasia e E E E bred R E E E EA mente iam 21 Computer major COMPONentS cceisisddecesteiad yenes hndedbosnenedusndee wad waved vanegeed sosegdenananpenonsdi aergneasuhetees 22 Display assembly subcomponents jaazcdeizsenividortunnndesasdagiesedphorhietandardudeonseuanscebubnenhiunedatensconieaatsnens 28 Mass storage devices aahiiatc daria
24. computer models equipped with an Intel processor in India 682082 D61 For use only on computer models equipped with an Intel processor in Israel 682082 BB1 For use only on computer models equipped with an Intel processor in Italy 682082 061 For use on all computer models in Japan 682082 291 For use on all computer models in Latin America 682082 161 For use only on computer models equipped with an Intel processor in the Netherlands 682082 B31 For use only on computer models equipped with an Intel processor in Portugal 682082 131 For use only on computer models equipped with an Intel processor in Romania 682082 271 For use only on computer models equipped with an Intel processor in Russia 682082 251 For use only on computer models equipped with an Intel processor in Saudi Arabia 682082 171 For use only on computer models equipped with an Intel processor in Slovenia 682082 BA1 For use only on computer models equipped with an Intel processor in South Korea 682082 AD1 For use only on computer models equipped with an Intel processor in Spain 682082 071 For use only on computer models equipped with an Intel processor in Switzerland 682082 BG1 For use only on computer models equipped with an Intel processor in Taiwan 682082 AB1 Component replacement procedures 57 58 Description Spare part number For use only on computer models equipped with an Intel processor in Thailand 682082 281 For use only on computer models equipped with an Intel processor
25. computer models equipped with an Intel processor in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 061 Power cord for use on all computer models in Italy 3 pin black 1 83 m 490371 081 Power cord for use only on computer models equipped with an Intel processor in Denmark 3 pin black 1 83 m 490371 111 Power cord for use only on computer models equipped with an Intel processor in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use only on computer models equipped with an Intel processor in Thailand 3 pin black 1 83 m 490371 202 Power cord for use on all computer models in Brazil 3 pin black 1 83 m 490371 291 Power cord for use on all computer models in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use only on computer models equipped with an Intel processor in the People s Republic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use only on computer models equipped with an Intel processor in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa 3 pin black 1 83 m 49037 1 BB1 Power cord for use Power cord for use only on computer models equipped with an Intel processor in Israel 3 pin black 1 83 m 490371 D01 Power cord for use on all computer models in Argentina 3 pi
26. in Turkey 682082 141 For use only on computer models equipped with an Intel processor in the United Kingdom 682082 031 For use on all computer models in the United States 682082 001 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Hard drive on page 47 Remove the keyboard 1 Remove the Phillips PM2 5x5 5 screw 1 and the Phillips PM2 5x9 5 screw 2 that secure a the keyboard to the computer 2 Rest the computer on its left side 3 Open the computer Chapter 4 Removal and replacement procedures 4 Insert a thin tool into the opening in the optical drive bay and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard 2 up and forward until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard backlight cable is connected and then disconnect the cable 2 from the system board 8 Re
27. mm 641672 001 For use only on computer models equipped with an AMD processor 1 TB 5400 rpm 12 7 mm 638974 001 320 GB 5400 rpm 9 5 mm 645193 001 For use only on computer models equipped with an Intel processor 1 TB 5400 rpm 12 7 mm 676521 001 750 GB 7200 rpm 9 5 mm 684506 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit not illustrated includes the hard drive connector cable 682063 001 hard drive bracket and screws 20 Memory modules 2 PC3 12800 1600 MHz 8 GB memory module 670034 001 4 GB memory module 641369 001 2 GB memory module 652972 001 21 WLAN module For use with all computer models Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapter 675794 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 657325 001 Combo Adapter Intel Centrino Advanced N 6230 WLAN module 670691 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR 600370 201 Combo Adapter BT3 0 HS ready for use only on computer models equipped with an AMD processor in Brazil Intel Centrino Advanced N 6235 WLAN module for use only on computer models 670290 001 equipped with an Intel processor in Japan 22 Service cover 682088 001 Computer major components 27 Display assembly subcomponents 28 Item Component Spare part number 1 Display bezel 682052 001 2 Webcamera microphone module 682105
28. page 57 Top cover see Top cover on page 61 USB board see USB board on page 83 Subwoofer see Subwoofer on page 84 Remove the power connector cable 1 Remove the Phillips PM2 5x5 5 screw 1 that secures the right edge of the system board to the base enclosure 2 Lift the right edge of the system board 2 until the power connector is accessible 3 Release the power connector cable 3 from the clips 4 and routing channel built into the base enclosure Chapter 4 Removal and replacement procedures 4 Release the power connector 5 from the clip built into the base enclosure 5 Remove the power connector cable Reverse this procedure to install the power connector cable Optical drive connector cable f NOTE The optical drive connector cable is included in the optical drive spare part kit See Optical drive on page 54 for optical drive spare part number information Before removing the optical drive connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components Hard drive see Hard drive on page 47 b Optical
29. reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily AO Chapter 4 Removal and replacement procedures Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a disk
30. subsystem with discrete memory See steps 4 and 5 for fan heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory 2 Disconnect the fan cable 1 from the system board 3 Following the 1 2 3 4 5 6 7 sequence stamped into the fan heat sink assembly loosen the seven captive Philllips screws 2 and 3 that secure the fan heat sink assembly to the system board and then remove the fan heat sink assembly 4 f NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and the system board components it may be necessary to move the fan heat sink assembly from side to side to detach it EY NOTE The following illustration shows the fan heat sink assembly removal process for a computer model equipped with an AMD processor The process for removing the fan heat sink assembly on a computer model equipped with an Intel processor is identical y NOTE Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory See steps 2 and 3 for fan heat sink assembly removal information for computer models equipped with a graphics subsystem with discrete memory 4 Disconnect the fan cable 1 from the system board 78 Chapter 4 Removal and replacement procedures 5 Following the 1 2 3 4 sequence stamped into the fan heat sink assembly loosen the four captive Philllips screws 2 that secure the fan heat sin
31. the computer by unplugging the power cord from the computer Remove the battery see Battery on page 46 2 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Hard drive on page 47 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ey NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 2 Remove the Phillips PM2 0x3 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Chapter 4 Removal and replacement procedures 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle Ef NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 53 54 Optical drive y NOTE The optical drive spare part kit includes a bezel and bracket Description Spare part number Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive 682084 001 Blu ray Disc R RW with SuperMulti Drive 682085 001 DVD RW Double Layer with SuperMulti Drive 682083 001 Before removing the optical drive follow these steps 1 Turn off the computer If y
32. the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc 98 Chapter 5 Setup Utility BIOS and System Diagnostics 6 Specifications Computer specifications Metric U S Dimensions Width 37 8 cm 14 88 in Depth 24 7 cm 9 72 in Height front to back 2 94 to 3 25 cm 1 16 to 1 28 in Weight 2 57 kg 5 66 lb Input power Operating voltage and current 18 5 V dc 3 5A 65 W 19 V dc 4 74 A 90 W 18 5 V dc 6 5 A 120 W 19 5 V de 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W Tem
33. wireless 13 M mass storage device precautions 41 spare partnumbers 29 memory module product description 4 removal 51 spare partnumbers 27 33 34 51 microphone location 9 product description 5 microphone jack 16 model description 45 model name 1 monitor port 16 mute light 13 N network jack 16 num lock key 12 ce operating system product description 7 optical drive location 17 precautions 41 product description 5 removal 54 spare part numbers 26 30 37 54 optical drive bezel illustrated 30 removal 55 optical drive bracket illustrated 30 removal 55 optical drive connector cable removal 87 spare part number 87 optical drive eject button 17 optical drive light 17 P packaging guidelines 43 plastic parts service considerations 40 pointing device product description 6 ports external monitor 16 HDMI 16 monitor 16 product description 6 USB 16 17 power button 10 power button board removal 65 spare partnumber 24 37 65 power connector 18 power connector cable removal 86 spare part numbers 86 26 35 Index 113 power cord set requirements 109 spare part numbers 31 32 power light 13 17 power requirements product description 6 processor product description 1 removal 82 spare part numbers 34 39 82 product description audio 5 chipset 2 display panel 3 Ethernet 5 external media cards 6 graphics 2 hard drive 4 keyboard 6 memory module 4 microphone 5 operating
34. 10g 110g Interface type SATA SATA SATA SATA SATA Transfer rate Synchronous maximum 97 MB sec 97 MB sec 97 MB sec 97 MB sec 97 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 221 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 7200 and 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 101 7 Backing up restoring and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Use HP Recovery Manager to create recovery media immediately after you set up the working computer As you add hardware and software programs create system restore points As you add photos video music and other personal files create a backup of your syst
35. 2048 MBx1 Computer models Computer models equipped with equipped with an AMD processor an Intel processor y y Hard drive Solid state drives Supports 6 35 em 2 5 in hard drives in 12 7 mm 50 in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Accelerometer protection support Supports the following hard drives e 1 TB 5400 rpm 12 7 mm e 750 GB 7200 rpm and 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm e 500 GB 7200 rpm and 5400 rpm 9 5 mm e 320 GB 7200 rpm and 5400 rpm 9 5 mm and 7 0 mm Supports 160 GB drive Supports 32GB mSATA drive Chapter 1 Product description Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Optical drive Fixed V V Serial ATA 12 7 mm tray load Supports the following optical drives e Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive e Blu ray Disc R RW with SuperMulti Drive e DVD RW Double Layer with SuperMulti Drive Audio and video HD audio V V Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam fixed no tilt with activity LED 1280x720 by 30 frames per second Two dual array digital microphones with appropriate beam forming echo cancellation noise reduction software Ethernet Integrated 10 100 1000 NIC y y Wireless Integrate
36. 4925 001 500 GB 5400 rpm 9 5 mm 669299 001 Mass storage devices 29 Item Component Spare part number 320 GB 7200 rpm 9 5 mm 641672 001 For use only on computer models equipped with an AMD processor 1 TB 5400 rpm 12 7 mm 638974 001 320 GB 5400 rpm 9 5 mm 645193 001 For use only on computer models equipped with an Intel processor 1 TB 5400 rpm 12 7 mm 676521 001 750 GB 7200 rpm 9 5 mm 684506 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes 682063 001 2a Hard drive bracket 2b Hard drive connector cable Screws not illustrated 3 Optical drive Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive 682084 001 Blu ray Disc R RW with SuperMulti Drive 682085 001 DVD RW Double Layer with SuperMulti Drive 682083 001 Includes 4a Optical drive bezel 4b Optical drive bracket 5 Solid state drive 160 GB solid state drive for use on all computer models 682098 001 32 GB mSATA solid state drive for use only on computer models equipped with an 682099 001 Intel processor Miscellaneous parts 30 Component AC adapter Spare part number For use on all computer models 90 W HP Smart AC adapter RC V PFC 3 wire 609940 001 65 W HP Smart AC adapter RC V 3 wire For use only on computer models equipped with an Intel processor Chapter 3 Illustrated parts catalog 609939 001
37. B 5400 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 634925 001 500 GB 7200 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 638974 001 1 TB 5400 rpm hard hard for use only on computer models equipped with an AMD processor SATA 12 7 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 641369 001 4 GB memory module PC3 12800 1600 MHz 641672 001 320 GB 7200 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 645156 001 120 W slim AC adapter for use only on computer models equipped with an Intel processor RC V PFC 3 wire 645193 001 320 GB 5400 rpm hard hard for use only on computer models eq
38. Disconnect the top speakers passthrough cable 3 from the system board Release the wireless antenna cables 4 from the clips 5 built into the base enclosure A 3 ae A R ep 5 dole J Z CAUTION Support the display assembly when removing the following screws Failure to 5 support the display assembly can result in damage to the display assembly and other computer components Remove the five Phillips PM2 5x5 5 screws 1 that secure the display assembly to the base enclosure Component replacement procedures 89 6 Remove the display assembly 2 7 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Remove the display bezel screw cover 1 and the two Phillips PM2 5x5 5 screws 2 that secure the display bezel to the display assembly The display bezel screw cover is available in the Display Screw Kit spare part number 682093 001 b Flex the inside edges of the bottom edge 3 the left and right sides 4 and the top edge 5 of the display bezel until the bezel disengages from the display enclosure 90 Chapter 4 Removal and replacement procedures c Remove the display bezel 6 The display bezel is available using spare part number 682052 001 8 If it is necessary to replace the display panel a Remove the four Phillips PM2 0x4 4 screws 1 that secure the display panel to the display enclosure b Lift the top edge of the display panel 2
39. For use only on computer models equipped with the AMD A7OM chipset and the AMD RadeonT HD 7670M graphics subsystem includes 2 0 GB of discrete video memory For use only on computer models equipped with the AMD A7OM chipset and the AMD RadeonT HD 7670M graphics subsystem includes 1 0 GB of discrete video memory For use only on computer models equipped with the AMD A7OM chipset and a graphics subsystem with UMA video memory For use only on computer models equipped with the Intel 650M chipset a 45 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel 650M chipset a 35 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel 650M chipset a 45 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory 682182 001 682181 001 682180 001 682174 001 682175 001 682172 001 For use only on computer models equipped with the Intel 650M chipset a 35 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory 682173 001 For use only on computer models equipped with the Intel 630M chipset a 45 W processor and a graph
40. GY HP Pavilion dv Entertainment PC Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2012 Document Part Number 671382 001 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or
41. Hardware Kit spare part number 682063 001 670034 001 8 GB memory module PC3 12800 1600 MHz 670290 001 Intel Centrino Advanced N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan 67069 1 001 Intel Centrino Advanced N 6230 WLAN module for use on all computer models 671731 001 6 cell 62 Wh 2 8 Ah Li ion battery 672412 001 9 cell 100 Wh 3 0 Ah Li ion battery 675794 001 Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapter for use on all computer models 676359 001 Intel Core i5 2450M 2 50 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 676521 001 1 TB 5400 rpm hard hard for use only on computer models equipped with an Intel processor SATA 12 7 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 677152 001 Intel Core i3 2370M 2 40 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 680645 001 Intel Core i5 3210M 2 50 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 680646 001 Intel Core i7 3610QM 2 30 GHz processor 6 0 MB L3 cache 45 W includes replacement thermal material 680647 001 Intel Core i7 3612QM 2 10 GHz processor 6 0 MB L3 cache 35 W includes replacement thermal material 681283 001 Intel Core i7 3720QM 2 60 GHz processor 6 0
42. and unplug and autodetection for correct output to wide aspect vs standard aspect video e _RJ 45 Ethernet e USB 3 0 3 ports USB 2 0 1 port Keyboard pointing Full size 15 6 in Island style with V V devices numeric keypad Taps enabled by default Power requirements 90 W HP Smart AC adapter RC V PFC 3 V V Chopter 1 wire 65 W HP Smart AC adapter RC V 3 wire Product description Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor 120 W slim AC adapter RC V PFC 3 wire V 90 W HP Smart AC adapter RC V PFC EM 3 wire 65 W HP Smart AC adapter RC V EM 3 wire Supports the following batteries battery is V user removable e 9 cell 100 Wh 3 0 Ah Li ion battery e amp cell 62 Wh 2 8 Ah Li ion battery Security Security cable lock V Fingerprint reader with Digital Persona software support Intel VeriSign support V Intel AT p Ready support Operating system Preinstalled V e Windows 7 Home Basic 64 and 32 bit e Windows 7 Home Premium 64 and 32 bit e Windows 7 Professional 64 and 32 bit Serviceability End user replaceable parts V e AC adapter e Battery e Hard drive e Memory module e Optical drive e WLAN module 2 External component identification Finding your hardware and software information A Select Start gt Computer A list displays all the devices installed in your computer
43. bsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel 630M chipset a 45 682170 001 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel 630M chipset a 35 682171 001 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel 630M chipset a 45 682168 001 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel 630M chipset a 35 682169 001 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel UM77 chipset a 45 682176 001 W processor and a graphics subsystem with UMA video memory For use only on computer models equipped with the Intel UM77 chipset a 35 682177 001 W processor and a graphics subsystem with UMA video memory Thermal Material Kit not illustrated includes replacement thermal material For use only on computer models equipped with an AMD processor 685348 001 For use only on computer models equipped w
44. cansecearictisanaraenneaneiavaancamoaregasten 103 Creating a system restore point cceeeeeeececceeeeeeeeeeeeeeeeeeeeececeeeeeeaeeeeaeeees 104 Backing up system and personal information cccccscccceeeeseeeeeeeeeeeeeeeaeeeesseteeeeeeaes 104 Tips for a successful Wee U i caievesssateadieaakivetedarecanener Aeteuthsvened everuadadennte 104 What you need to know ccccsccecsseceeesseeeeeeeeeeeeeeeececeeeeeeseeeeeeeseeeeesaeeeees 105 Creating a backup using Windows Backup and Restore seseeereeeees 105 Restoringiand recovery acveceesciscsndaveuceursseresnceientsaativoeaeconeuesinejacdavinductiesarieeienauenwngeseisen 106 Restoring to a previous system restore point eeesssrssesesssesrrrrrrrererereresrsssssrrrrrrrer 106 Restoring specific files secientinseiniei iieii E EEE EEEE EEEE 106 Restoring specific files using Windows Backup and Restore scceeeees 106 Recovering the original system using HP Recovery Manager ccceeeeeeeeeeeeeeeentaeees 106 What you need to knOW assis nection an Nalanda nsec doioraa venue a en encebcomsleloane 107 Recovering using HP Recovery partition select models only 0 ceeeeee 107 Recovering using the recovery media ccccceceeseeeeseceeeeeteeeeeeteeeesnseeees 108 Changing the computer boot order ccsecceeeeseeeeenteeeeeneeeees 108 8 Power cord SE FEQUIFEINGING sisidcsscscciedesuescsseserseiestsvedesiensswerssuesssste
45. cludes keyboard cable ly on computer mode s equipped with an 682082 271 Keyboard in b ntel processor ack finish without backlight for use on ly on computer mode in Romania includes keyboard cable s equipped with an 682082 281 Keyboard in b ntel processor ack finish without backlight for use on in Thailand includes keyboard cable ly on computer mode s equipped with an 682082 291 Keyboard in b keyboard cabl e ack finish without backlight for use on all computer models in Japan includes 682082 A41 Keyboard in black finish without backlight for use only on computer mode ntel processor in Belgium includes keyboard cable s equipped with an 682082 AB1 682082 AD1 682082 B31 Keyboard in b ntel processor Keyboard in b Chapter 3 Illustrated parts catalog lack finish without backlight for use on in Taiwan includes keyboard cable lack finish without backlight for use on ly on computer mode Keyboard in black finish without backlight for use only on computer mode ntel processor in South Korea includes keyboard cable ly on computer mode ntel processor in the Netherlands includes keyboard cable s equipped with an s equipped with an s equipped with an Spare part number Description 682082 BA1 Keyboard in black finish without backlight for use only on comp
46. d annetes seeapesudedcrieateeinseneniecdosarentehiys idaneian pen oeiunlacearimeiayuiantans 96 Updating the BIOS esac St aieaesecohcluucbusiasanctantatcrantakeuesuicautdectevs ust tacemtaised camomile 96 Determining the BIOS version isc sich secs nto oaeszieed duties cee te posure eae aba tags elisa 97 Downloading a BIOS updote 117 saicncinciaiiicsioinn miu auieeedn menses 97 Using System DickQmosttes misserin a a e a REA E E Shab E Vaa eee EEEE 98 Specifications siisssrirssssrsakisissinvdvbnidtinuassokansdpanbikonbdya ubin onbikosb dkn iKON ESNEA NNE ANE Oaa iena 99 Computer specifications sp inncdinsssapaiedauioieaaneusnalumocnonoiaDesreuhbawaaanablaneheiansshcboumenseeapien EE E EE NS 99 15 6 inch display specifications i dsss0d coe vacsanxmnsarctasnannenclacnwusiglen Aunt eteseamuarnitel 100 Hard drive sp cificahions stissi trie e emote EEEE E E A 101 7 Backing up restoring and recovering ssescsscsssesscossessecsssssscoseosseosssoeseoseosssossossseessos 102 Greating backuper eiie a E E EA A A E ATEEN ENEE 102 Creating recovery media to recover the original system cccceeeeseeeeeeeeeeeteeeenneees 102 Whol you need to knOW x lteciasiavavenararsuerieamaaen daselivemematuatarataneles 102 Creating the recovery media c ccceecccceesseeeeesteeeeesceeeetnseeettaees 103 Creating system restore points csseeeeeeeeeeeeeeeecececeeeeeeeeeeeeececeeeeaaeaeeeeeeerseeeeeeeeaes 103 What you need to NOW sjciccivavasiava
47. d wireless local area network V V WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats V V e Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter e Atheros WB225 802 1 1b g n 1x1 Bluetooth Combo Adapter e Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter e Intel Centrino Advanced N 6230 WLAN module 6 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Support for the Broadcom 4313GN V 802 1 1b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo Adapter BT3 0 HS ready for use only on computer models equipped with an AMD processor in Brazil Support for the Intel Centrino Advanced N V 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan External media HP Multi Format Digital Media Reader slot with V V cards push push technology supporting the following digital card formats e Secure Digital SD Memory Card e Secure Digital Extended Capacity SDxC Memory Card e Secure Digital High Capacity SDHC Memory Card e Ultra High Speed MultiMediaCard UHS MMC Ports e AC power V V e Combination audio out stereo headphone audio in mono microphone e HDMI 1 4a output supporting stereoscopic 3D e VGA Dsub 15 pin supporting 1920x1600 external resolution 60 Hz hot plug
48. del description provided on the service tag Serial XXXXXXXX MMMM MMM N Product XXXXXXXX OMUTNN OA OA DA A O OA E A A Warranty lylyOy Model XXXXXXX Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 21 Computer major components 22 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 15 6 in display assembly includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable For use on all computer models 15 6 in AntiGlare FHD display assembly in aluminum finish 682066 001 15 6 in BrightView HD display assembly in aluminum finish 682065 001 For use only with computer models equipped with an Intel processor 15 6 in AntiGlare FHD display assembly in aluminum finish for
49. drive see Optical drive on page 54 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 e System board see System board on page 72 Remove the optical drive connector cable 1 Release the optical drive connector cable 1 from the clips and routing channel built into the base enclosure 2 Remove the two Phillips PM2 0x3 5 screws 2 that secure the optical drive connector cable to the base enclosure Component replacement procedures 87 3 Remove the optical drive connector 3 Reverse this procedure to install the optical drive connector cable Display assembly 88 transceivers and cables and the webcamera microphone module and cable y NOTE The display assembly spare part kit includes the display panel cable 2 WLAN antenna Description For use on all computer models Spare part number 15 6 in AntiGlare FHD display assembly in aluminum finish 682066 001 15 6 in BrightView HD display assembly in aluminum finish 682065 001 For use only with computer models equipped with an Intel processor 15 6 in AntiGlare FHD display assembly in aluminum finish for use only on computer models 682068 001 equipped with a graphics subsystem with discrete memory 15 6 in AntiGlare FHD display assembly in magenta finish for use only on computer models 685985 001 equipped with a graphics subsystem with discrete memory 15 6 in AntiGlare FHD display as
50. e E ee ee ae ahaa 29 Miscellaneous Pars angies cvaveailssarndaatastnpesavandavenertyantosdiedenotsvantenate E EEN Er EATA epi o EES AENT E Ti 30 Sequential part number listing cppssccaswrndcaasnsnrarnrinenahuseordwcnrssadnnrasouvanesetaneensoinndaenuhenddutederenrstedencens 32 4 Removal and replacement procedures sseoossosssossessseossosssosscssscossesssosssesscosessssosseeseess 40 Preliminary replacement requirements c ccceeesceeseeseeeeeeaeeeeenseeeeenseeeecsaeeeeesseeeesaeesessneeeensaeees 40 Tools reg ited erida E enn aaa ede 40 Service considerations secura i i awd n a e e ea 40 PLS TS IIS E E E 40 Cables and connectors 2i ceisiscedoedea mi san Go erneteaaie 40 O19 SPHINN HIAGY scar sett tzeniertacline casi clr ei tBu leek e E 41 Eene e Ke e E E EE E EEE 41 Electrostatic discharge damage x iivcsnsiisvanecoconeaserenteeeduastvegeidewnerneerseeetens 41 Packaging and transporting guidelines cccecceeeceeeeseeeees 43 Component replacement procedures cccceeesseeeeesceeeeeesceeeeeeeeeeeeeeeeeeceeeeeeeseteeesteteeeeenaes 45 SEVICE TAG ee EA ants cbatneseieey tea van vale E eed cities E sens sv ssnes entertain 45 Banene iesean e E cise E A E E E A 46 Hard Arive ienen a E E E E Eh 47 RTC batery svcrsiie kerides Een en ec adic tel ae Geb AEE A EEE SEE ES 50 Memory Module cc cca ies aaie i eta EA aa E EA NEIT ni KNE Rin KESER 51 WLAN it gat cz worsen eaten ecemsaca maqam acelstecencecasnarnri
51. e Hard drive on page 47 Remove the RTC battery 1 2 Disconnect the RTC battery cable 1 from the system board Release the RTC battery 2 from the cavity in the base enclosure Eyf NOTE The RTC battery is attached to the base enclosure with double sided tape Firm pressure 3 may be required to release the RTC battery from the base enclosure Remove the RTC battery Reverse this procedure to install the RTC battery Chapter 4 Removal and replacement procedures Memory module Description Spare part number 8 GB memory module PC3 12800 1600 MHz 670034 001 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Before removing the memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 u b WO N Remove the service cover see Hard drive on page 47 Remove the memory module 1 Turn the system board upside down with the front toward you 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 3 Remove the memory module 2 by pull
52. ecovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer A system recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see the Restoring to a previous system restore point in this section and partial restores see the Restoring specific files in this section try them before using HP Recovery Manager to recover your system A system recovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail If the recovery media do not work you can obtain recovery discs for your system from the HP website The Minimized Image Recovery option is recommended for advanced users only All hardwarerelated drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Compu
53. em and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A system recovery reinstalls the original operating system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub 102 Chapter 7 Backing up restoring and recovering e Be sure that the com
54. enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light e Amber Computer sound is off e Off Computer sound is on 3 Wireless light e White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off Lights 13 Item Component Description 4 Caps lock light On Caps lock is on which switches the keys to all capital letters 5 Fingerprint reader light select models only White The fingerprint was read e Amber The fingerprint was not read TouchPad Item Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off e Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 14 Chapter 2 External component identification Front Component Description Digital Media slot Supports the following digital card formats e Secure Digital SD Memory Card e Secure Digital Extended Capacity SDxC Memory Card e Secure Digital High Capacity SDHC Memory Card e Ultra High Speed MultiMediaCard UHS MMC Front 15
55. eo memory 32 MBx32 GDDR5x8 PCs 5Gbps 128 bit M2 29 mmx29 mm NVIDIAR GeForceR 650M with 2048 MB of dedicated video memory 64 MBx32 GDDR5x8 PCs 5Gbps 128 bit M2 29 mmx29 mm Support HD decode DX11 HDMI and Optimus Computer models equipped with an AMD processor Computer models equipped with an Intel processor y Panel 15 6 in light emitting diode LED UWVA full high definition FHD AntiGlare 1920x1080 display 3 4 mm typical brightness 250 nits 15 6 in LED SVA HD BrightView 1366x768 display 3 8 mm typical brightness 200 nits All display assemblies include 2 wireless local area network WLAN antenna cables 16 9 Ultra Wide Aspect Ratio Lighted logo on top bezel 4 Category Memory Description Two customer accessible upgradable memory module slots DDR3 1600 MHz dual channel support Supports up to 16384 MB system RAM Supports the following system RAM configurations e 16384 MB 8192 MBx2 not supported on computer models equipped with a 32 bit operating system e 12288 MB 8192 MBx 1 4096 MBx 1 not supported on computer models equipped with a 32 bit operating system e 8192 MB 8192 MBx1 or 4096 MBx2 not supported on computer models equipped with a 32 bit operating system e 6144 MB 4096 MBx1 2048 MBx1 not supported on computer models equipped with a 32 bit operating system 4096 MB 4096 MBx1 or 2048 MBx2 e 2048 MB
56. er Disconnect all external devices from the computer Remove the battery see Battery on page 46 Remove the hard drive see Hard drive on page 47 Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 52 Remove the following components a Optical drive see Optical drive on page 54 b Keyboard see Keyboard on page 57 c Top cover see Top cover on page 61 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 51 WLAN module see WLAN module on page 52 Solid state drive see Solid state drive on page 70 Fan heat sink assembly see Fan heat sink assembly on page 77 Processor see Processor on page 82 Remove the system board 1 2 3 Close the computer Turn the computer upside down with the front toward you Disconnect the RTC battery cable 1 from the system board Component replacement procedures 73 4 Disconnect the subwoofer cable 2 from the system board 5 Turn the computer right side up with the front toward you 6 Open the computer 7 Disconnect the following cables from the system board 1 Display speakers cable 2 Top speakers passthrough cable 3 Optical drive connector cable 4 Display panel cable 74 Chapter 4 Removal and replacement procedures 8 Detach the dis
57. esaie auetere teettcp rears tenateatatern ee renent 52 Optical driVeessionsinsiiieni eeni crys nse ee E E ES E EE E EN 54 Keyboard sssini nesne anaa eae aR EEA E E iG aa OET SETAE ESEE 57 MOP COVER eae E E E E 6l Top sp kers oiiire iios Ei aE a aE a Se EEE E a O EE 64 Power b ton DOGKE sirisreicencenriiiinnenoians iinan aran natni akin EE i a inii nik ehi 65 Fingerprint reader board vesnzsancecosteadudanescnpasdelaesavcbeerdcantdeustadsbemanamenaremaniemicnmaaees 66 To chPad b ton bord a dsaryshisncrseinssbsicdenielv a E SEE E EE E RERE 67 Solidstate drive ais aisnsatenates ovsrcraslaristiavattenavan a dasole te E ENRE E AT aR EN TN EEA 70 System OA seoir rra o aa a E E E AE R TE T E N AT 72 Fan heot sink assembly j s cic ancnaisatiesn ets elbesiehihalonuatleiseeeelcoaaidlinsttiebsaln ia Dnenelindentaieeceadedely 77 POS Si ota gallate E EE netanonenarenenondense cit dtatae ae actormiatenrestoticetenmancunaateatuhiae 82 USB board t aeee e a e E E dave eentennens 83 SSVI isn yg db olip ensue aes sedan stage de hiss adem ah ES 84 Power connector cable 45 cvexaisscsdeecarcrecatarcubeaisterrandadorsaewinner sateen 86 Optical drive connector cable s 0 iccarsceissvanssvardeasnevansnnnsdxexnsvardausdeelscatdatendacenctysianiiatees 87 Display assembly xeiras i eiee ere Tren ee eee ee 88 5 Setup Utility BIOS and System Diagnostics essesssossssssesssossesssosssssscossosssossosssessoossesse 96 Starting Setup Utility BIOS 352
58. ette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Preliminary replacement requirements 4
59. eyboard cable ly on computer mode s equipped with an 682082 071 Keyboard in b ntel processor ack finish without backlight for use on in Spain includes keyboard cable ly on computer mode s equipped with an 682082 131 682082 141 682082 151 682082 161 Keyboard in b ntel processor Keyboard in b ntel processor Keyboard in b ntel processor Keyboard in b keyboard cabl ack finish without backlight for use on in Portugal includes keyboard cable ack finish without backlight for use on in Turkey includes keyboard cable ack finish without backlight for use on in Greece includes keyboard cable e y on computer mode y on computer mode y on computer mode s equipped with an s equipped with an s equipped with an ack finish without backlight for use on all computer models in Latin America includes 682082 171 Keyboard in b Intel processor ack finish without backlight for use only on computer models equipped with an in Saudi Arabia includes keyboard cable 682082 201 Keyboard in b keyboard cabl e ack finish without backlight for use on all computer models in Brazil includes 682082 211 Keyboard in b ntel processor ack finish without backlight for use on in Hungary includes keyboard cable ly on computer mode s equipped with an 682082 251 Keyboard in b ntel processor ack finish without backlight for use on in Russia in
60. ge 54 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 Component replacement procedures 65 Remove the power button board 1 2 Turn the top cover upside down with the front toward you Detach the power button board cable 1 from the top cover The power button board cable is attached to the top cover double sided tape Remove the two Phillips PM2 0x4 0 screws 2 that secure the power button board to the top cover Remove the power button board 3 and cable Reverse this procedure to install the power button board Fingerprint reader board 66 Description Spare part number Fingerprint reader board includes cable and bracket 682062 001 Before removing the fingerprint reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 and then remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 54 Chapter 4 Removal and replacement procedures c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 Remove the fingerprint reader board 1 Turn the
61. ght e Green The optical drive is being accessed e Off The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 Power light e White The computer is on e Blinking white The computer is in the Sleep state e Off The computer is off or in Hibernation 5 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D DriveGuard Protection see the HP Notebook Reference Guide 6 USB 3 0 port Connects an optional USB 3 0 device and provides enhanced USB power performance NOTE For details about different types of USB ports see the HP Notebook Reference Guide 7 USB 2 0 port Connects an optional USB device NOTE For details about different types of USB ports see the HP Notebook Reference Guide 8 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power Right side 17 Item Component Description 9 Power connector Connects an AC adapter 10 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Rear Component Description Vent Enable airflow to cool internal components
62. he computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 e System board see System board on page 72 Component replacement procedures 77 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you f NOTE Steps 2 and 3 apply to computer models equipped with a graphics
63. hipset and the AMD 682183 001 RadeonT HD 7730M graphics subsystem includes 2 0 GB of discrete video memory For use only on computer models equipped with the AMD A7OM chipset and the AMD 682182 001 RadeonT HD 7670M graphics subsystem includes 2 0 GB of discrete video memory 24 Chapter 3 Illustrated parts catalog Item Component Spare part number For use only on computer models equipped with the AMD A7OM chipset and the AMD 682181 001 RadeonT HD 7670M graphics subsystem includes 1 0 GB of discrete video memory For use only on computer models equipped with the AMD A7OM chipset and a 682180 001 graphics subsystem with UMA video memory For use only on computer models equipped with the Intel 650M chipset a 45 682174 001 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel 650M chipset a 35 682175 001 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel 650M chipset a 45 682172 001 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory For use only on computer models equipped with the Intel 650M chipset a 35 682173 001 W processor and a graphics su
64. ics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory 682170 001 For use only on computer models equipped with the Intel 630M chipset a 35 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory 682171 001 For use only on computer models equipped with the Intel 630M chipset a 45 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory 682168 001 For use only on computer models equipped with the Intel 630M chipset a 35 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory 682169 001 For use only on computer models equipped with the Intel UM77 chipset a 45 W processor and a graphics subsystem with UMA video memory 682176 001 For use only on computer models equipped with the Intel UM77 chipset a 35 W processor and a graphics subsystem with UMA video memory Chapter 4 Removal and replacement procedures 682177 001 Before removing the system board follow these steps 1 eS eS SP Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the comput
65. ing it away from the slot at an angle Reverse this procedure to install the memory module Component replacement procedures 51 WLAN module 52 Description Spare part number For use with all computer models Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapter 675794 001 Broadcom 4313GN 802 1 1b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6230 WLAN module 670691 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo Adapter 600370 201 BT3 0 HS ready for use only on computer models equipped with an AMD processor in Brazil Intel Centrino Advanced N 6235 WLAN module for use only on computer models equipped with 670290 001 an Intel processor in Japan CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from
66. is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold down the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel gt System and Security gt Power Options 2 Speakers 2 Produce sound 3 Fingerprint reader select models only Chapter 2 External component identification Allows a fingerprint logon to Windows instead of a password logon ltem 1 2 3 Component esc key fn key Windows logo key Description Displays system information when pressed in combination with the fn key Executes frequently used system functions when pressed in combination with the esc key or the b key Displays the Windows Start menu 4 b key Enables or disables Beats Audio when pressed in combination with the fn key Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound NOTE You can also ope
67. ith an Intel processor 682100 001 10 Processor includes replacement thermal material Intel Core i7 3820QM 2 70 GHz processor 8 0 MB L3 cache 45 W 681284 001 Intel Core i7 3720QM 2 60 GHz processor 6 0 MB L3 cache 45 W 681283 001 Intel Core i7 3612QM 2 10 GHz processor 6 0 MB L3 cache 35 W 680647 001 Intel Core i7 3610QM 2 30 GHz processor 6 0 MB L3 cache 45 W 680646 001 Intel Core i5 3320M 2 60 GHz processor 3 0 MB L3 cache 35 W 681952 001 Computer major components 25 26 Item Component Spare part number Intel Core i7 2670QM 2 20 GHz processor 6 0 MB L3 cache 45 W 665116 001 Intel Core i5 3210M 2 50 GHz processor 3 0 MB L3 cache 35 W 680645 001 Intel Core i5 2450M 2 50 GHz processor 3 0 MB L3 cache 35 W 676359 001 Intel Core i3 3110M 2 30 GHz processor 3 0 MB L3 cache 35 W 682417 001 Intel Core i3 2370M 2 40 GHz processor 3 0 MB L3 cache 35 W 677152 001 Intel Core i3 2350M 2 20 GHz processor 3 0 MB L3 cache 35 W 653340 001 11 Fan heat sink assembly includes replacement thermal material For use only on computer models equipped with an AMD processor and a graphics 682179 001 subsystem with discrete memory For use only on computer models equipped with an AMD processor and a graphics 682178 001 subsystem with UMA memory For use only on computer models equipped with an Intel processor and a graphics 682061 001 subsystem with discrete memor
68. k assembly to the system board and then remove the fan heat sink assembly 3 NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and system board components it may be necessary to move the fan heat sink assembly from side to side to detach it f NOTE The following illustration shows the fan heat sink assembly removal process for a computer model equipped with an AMD processor The process for removing the fan heat sink assembly on a computer model equipped with an Intel processor is identical f NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the fan heat sink assembly processor and system board spare part kits Replacement thermal material is also available in the Thermal Material Kit spare part numbers 685348 001 for use on computer models equipped with an AMD processor and 682100 001 for use on computer models equipped with an Intel processor y NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with discrete memory e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that ser
69. lease the ZIF connector 3 to which the keyboard cable is connected and then disconnect the cable 4 from the system board Component replacement procedures 59 9 Remove the keyboard 5 Reverse this procedure to install the keyboard 60 Chapter 4 Removal and replacement procedures Top cover Description Spare part number Top cover includes TouchPad and cable 682101 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 57 f NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover e Top speakers see Top speakers on page 64 e Power button board and cable see Power button board on page 65 e Fingerprint reader board see Fingerprint reader board on page 66 e TouchPad button board see TouchPad button board on page 67 Remove the top cover 1 Remove the seven
70. mputer was running correctly 1 Select Start gt Control Panel gt System and Security gt System In the left pane click System Protection Click the System Protection tab e p p Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to restore your backup Ey NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state 106 Chapter 7 Backing up restoring and recovering What you need to know HP R
71. n black 1 83 m 49037 1 D61 Power cord for use on all computer models in India 3 pin black 1 83 m 600370 201 Broadcom 4313GN 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo Adapter BT3 0 HS ready for use only on computer models equipped with an AMD processor in Brazil 609939 001 65 W HP Smart AC adapter for use on all computer models RC V 3 wire 609940 001 90 W HP Smart AC adapter for use on all computer models RC V PFC 3 wire 609947 001 90 W HP Smart AC adapter for use only on computer models equipped with an Intel processor RC V PFC EM 3 wire 609948 001 65 W HP Smart AC adapter for use only on computer models equipped with an Intel processor RC V EM 3 wire Chapter 3 Illustrated parts catalog Spare part number Description 622643 001 320 GB 5400 rpm hard hard for use only on computer models equipped with an Intel processor SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 633252 001 750 GB 7200 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 634250 001 750 G
72. n the Beats Audio Control Panel by selecting Start gt Control Panel gt Hardware and Sound gt Beats Audio Control Panel 5 6 Action keys Windows applications key Execute frequently used system functions Displays a shortcut menu for items beneath the pointer Keys 11 12 Item Component 7 num lock key 8 Integrated numeric keypad Description Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Set at the factory fo function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key Chapter 2 External component identification Item Component Description 1 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is
73. nal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 109 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW Austria OVE Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE Italy IMQ Japan METI 3 The Netherlands KEMA Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 co
74. nductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 110 Chapter 8 Power cord set requirements 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 111 Index A AC adapter light 17 AC adapter spare part numbers 30 32 33 Action keys 11 antenna locations 9 removal 95 spare part number 28 34 95 Antenna Kit spare part number 28 95 audio product description 5 audio in jack 16 audio out jack 16 B bkey 11 base enclosure s
75. o change the boot order for recovery discs Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive ES Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 108 Chapter 7 Backing up restoring and recovering 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nomi
76. odels equipped with an Intel processor includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 685984 001 15 6 in BrightView HD display assembly in magenta finish for use only with computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 685985 001 15 6 in AntiGlare FHD display assembly in magenta finish for use only with computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable Sequential part number listing 39 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures y NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and
77. omputer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start gt Help and Support gt Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update y NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C Updating the BIOS 97 3 Using
78. omputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 Remove the top speakers 1 Fold back the shielding 1 that covers the top speaker cables 2 Release the top speaker cables 2 from the clips and routing channel built into the top cover 3 Remove the two Phillips PM2 5x3 5 screws 3 that secure the top speakers to the top cover 64 Chapter 4 Removal and replacement procedures 4 Remove the top speakers 4 Reverse this procedure to install the top speakers Power button board Description Spare part number Power button board includes cable 682086 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 and then remove the following components a Hard drive see Hard drive on page 47 Optical drive see Optical drive on pa
79. onnector 1 to which the TouchPad button board cable is connected and then disconnect the cable from the TouchPad button board 3 Release the TouchPad board ZIF connector 2 to which the TouchPad button board cable is connected and then disconnect the cable from the TouchPad board 4 Remove the two Phillips PM2 5x3 5 screws 1 that secure the TouchPad button board bracket to the top cover 5 Lift the rear edge of the TouchPad button board bracket 2 until it rests at an angle 68 Chapter 4 Removal and replacement procedures 6 Slide the TouchPad button board bracket 3 up and away from the top cover until the tabs 4 on the front edge of the bracket disengage from the top cover 7 Remove the two Phillips PM2 5x3 5 screws 1 that secure the TouchPad button board to the top cover 8 Remove the TouchPad button board 2 Reverse this procedure to install the TouchPad button board Component replacement procedures 69 Solid state drive Description Spare part number 160 GB solid state drive for use on all computer models 682098 001 32 GB solid state drive for use only on computer models equipped with an Intel processor 682099 001 Before removing the solid state drive follow these steps om Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by un
80. ou are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Hard drive on page 47 Remove the optical drive 1 Remove the Phillips PM2 5x5 5 screw 1 that secures the optical drive to the computer 2 Use a flatblade screw driver or similar tool to press on the optical drive bracket tab 2 to release the optical drive Chapter 4 Removal and replacement procedures 3 Remove the optical drive 3 from the computer 4 If it is necessary to replace the optical drive bezel use a thin tool or an unbent paper clip 1 to release the optical drive tray 5 Use a flat blade screw driver or similar tool to press on the optical drive bezel tab 2 to release the optical drive bezel 6 Release the left side of the optical drive bezel 3 7 Remove the optical drive bezel 4 8 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you Component replacement procedures 55 56 9 Remove the two Phillips PM2 0x3 5 screws 1 that secure the optical drive bracket to the optical drive 10 Remove the optical drive bracket 2 Ze a 1 A er Pig PE Po PO
81. pare part number 26 34 battery removal 46 spare part numbers 26 34 46 battery bay 19 battery release latch 19 Blu ray Disc R RW with SuperMulti Drive precautions 41 removal 54 spare part number 26 30 37 54 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive precautions 41 removal 54 spare part number 26 30 37 54 bottom components 19 button components 10 112 Index buttons optical drive eject button 17 power 10 TouchPad 14 TouchPad on off 14 c cables service considerations 40 caps lock light 14 chipset product description 2 components bottom 19 button 10 display 9 front 15 keys 11 left side 16 lights 13 rear 18 rightside 17 TouchPad 14 computer major components 22 partnumber 45 specifications 99 connectors service considerations 40 D Digital Media slot 15 display components 9 specifications 100 display assembly removal 88 spare part numbers 23 35 39 88 subcomponents 28 display bezel removal 90 spare partnumber 28 34 91 display enclosure spare part numbers 29 34 39 display hinge removal 94 spare partnumber 28 35 94 Display Hinge Kit spare part number 28 35 94 display panel product description 3 removal 91 spare partnumbers 28 37 92 93 display panel cable removal 93 spare part numbers 28 35 Display Screw Kit spare part number 29 37 display speakers removal 94 spare partnumber 28 37 95 drives preventing damage 41 DVD RW Double Layer wi
82. perature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 99 15 6 inch display specifications Metric U S Dimensions Height 19 6 cm 7 72 in Width 34 7 cm 13 66 in Diagonal 39 8 cm 15 67 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical UWVA FHD AntiGlare or 200 nits typical SVA HD BrightView Pixel resolution Pitch 0 197 x 0 197 mm Format 1920x1080 UWVA FHD AntiGlare or 1366x768 SVA HD BrightView Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 100 Chapter 6 Specifications Hard drive specifications 1 TB 750 GB 640 GB 500 GB 320 GB Dimensions Height 12 7 mm 9 5 mm 9 5 mm 9 5 mm 9 5 mm and 7 0 mm Length 100 2 mm 100 2 mm 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm 69 9 mm 69 9 mm Weight 152g 110g 110g 1
83. phics subsystem with discrete video memory and replacement thermal material 682176 001 System board for use only on computer models equipped with the Intel UM77 chipset a 45 W processor and a graphics subsystem with UMA video memory includes replacement thermal material 682177 001 System board for use only on computer models equipped with the Intel UM77 chipset a 35 W processor and a graphics subsystem with UMA video memory includes replacement thermal material 682178 001 Fan heat sink assembly for use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory includes replacement thermal material 682179 001 Fan heat sink assembly for use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory includes replacement thermal material 682180 001 682181 001 System board for use only on computer models equipped with the AMD A7OM chipset and a graphics subsystem with UMA video memory includes replacement thermal material System board for use only on computer models equipped with the AMD A7OM chipset and the AMD RadeonT HD 7670M graphics subsystem includes 1 0 GB of discrete video memory and replacement thermal material 682182 001 System board for use only on computer models equipped with the AMD A7OM chipset and the AMD RadeonT HD 7670M graphics subsystem includes 2 0 GB of discrete video memory and replacement
84. play panel cable 5 from the heat sink The display panel cable is attached to the heat sink with double sided tape 9 Disconnect the USB board cable 1 from the system board 10 Disconnect the power connector cable 2 from the system board Component replacement procedures 75 11 Remove the three Phillips PM2 5x5 5 screws 1 that secure the system board to the base enclosure JE a m Reverse this procedure to install the system board 76 Chapter 4 Removal and replacement procedures Fan heat sink assembly Ey NOTE The fan heat sink assembly spare part kit include replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part numbers 685348 001 for use on computer models equipped with an AMD processor and 682100 001 for use on computer models equipped with an Intel processor Description Spare part number For use only on computer models equipped with an AMD processor and a graphics subsystem 682179 001 with discrete memory For use only on computer models equipped with an AMD processor and a graphics subsystem 682178 001 with UMA memory For use only on computer models equipped with an Intel processor and a graphics subsystem with 682061 001 discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with 682060 001 UMA memory f NOTE To properly ventilate t
85. plugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 Remove the solid state drive 1 Remove the Phillips PM2 0x3 5 screw 1 that secures the solid state drive to the system board The solid state drive tilts up 70 Chapter 4 Removal and replacement procedures 2 Remove the solid state drive by pulling the drive away from the slot at an angle 2 NOTE The solid state drive is designed with a notch to prevent incorrect installation into the solid state drive slot Reverse this procedure to install the solid state drive Component replacement procedures 71 System board 72 y NOTE The system board spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part numbers 685348 001 for use on computer models equipped with an AMD processor and 682100 001 for use on computer models equipped with an Intel processor Description For use only on computer models equipped with the AMD A7OM chipset and the AMD RadeonT HD 7730M graphics subsystem includes 2 0 GB of discrete video memory Spare part number 682183 001
86. pped with the Intel 630M chipset a 45 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory and replacement thermal material 682171 001 System board for use only on computer models equipped with the Intel 630M chipset a 35 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory and replacement thermal material 682172 001 682173 001 682174 001 682175 001 System board for use only on computer models equipped with the Intel 650M chipset a 45 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory and replacement thermal material System board for use only on computer models equipped with the Intel 650M chipset a 35 W processor and a graphics subsystem with discrete video memory includes 1 0 GB of graphics subsystem with discrete video memory and replacement thermal material System board for use only on computer models equipped with the Intel 650M chipset a 45 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory and replacement thermal material System board for use only on computer models equipped with the Intel 650M chipset a 35 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of gra
87. puter 4 Remove the battery see Battery on page 46 and then remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 e System board see System board on page 72 Remove the processor 1 Turn the system board upside down with the front toward you 2 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click Chapter 4 Removal and replacement procedures 3 Lift the processor 3 straight up and remove it E NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor USB board Description Spare part number USB board includes cable 682087 001 Before removing the USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components Hard drive see Hard drive on page 47
88. puter is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e Store the recovery media in a safe location separate from the computer e f necessary you can exit the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process Creating the recovery media 1 Select Start and type recovery in the search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To recover see the Recovering the original system using HP Recovery Manager section in this chapter Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not affect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previo
89. quipped with an Intel processor in Saudi Arabia 682082 171 For use only on computer models equipped with an Intel processor in Slovenia 682082 BA1 For use only on computer models equipped with an Intel processor in South Korea 682082 AD1 For use only on computer models equipped with an Intel processor in Spain 682082 071 For use only on computer models equipped with an Intel processor in Switzerland 682082 BG1 For use only on computer models equipped with an Intel processor in Taiwan 682082 AB1 For use only on computer models equipped with an Intel processor in Thailand 682082 281 For use only on computer models equipped with an Intel processor in Turkey 682082 141 For use only on computer models equipped with an Intel processor 682082 031 in the United Kingdom For use on all computer models in the United States 682082 001 3 Top cover includes TouchPad and cable 682101 001 4 Power button board includes cable 682086 001 5 Top speakers include speaker cables 682095 001 6 TouchPad button board includes cable and bracket 682225 001 7 Fingerprint reader board includes bracket and cable 682062 001 8 Solid state drive 160 GB solid state drive for use on all computer models 682098 001 32 GB mSATA solid state drive for use only on computer models equipped with an 682099 001 Intel processor 9 System board includes replacement thermal material For use only on computer models equipped with the AMD A7OM c
90. r circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 43 Equipment guidelines 44 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e
91. s 47 3 Remove the service cover 3 The service cover is available using spare part number 682088 001 4 Disconnect the hard drive connector cable 1 from the system board 5 Remove the two Phillips PM2 5x3 5 screws 2 that secure the hard drive to the computer 6 Use the tab to slide the hard drive 3 to the left and then remove the hard drive l l l l wa I 48 Chapter 4 Removal and replacement procedures 7 If it is necessary to replace the hard drive screws 1 hard drive bracket 2 or hard drive connector cable 3 remove and replace the components The hard drive screws hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 682063 001 e a la f a 7 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 49 50 RTC battery Description Spare part number RTC battery includes cable and double sided tape 682091 001 Before removing the RTC battery follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 Remove the service cover se
92. sembly in magenta finish 685983 001 15 6 in BrightView HD display assembly in aluminum finish for use only on computer models 682067 001 equipped with a graphics subsystem with discrete memory 15 6 in BrightView HD display assembly in magenta finish for use only on computer models 685984 001 equipped with a graphics subsystem with discrete memory 15 6 in BrightView HD display assembly in magenta finish 685982 001 Chapter 4 Removal and replacement procedures Before removing the display assembly follow these steps 1 T oe e E SS Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 46 Remove the hard drive see Hard drive on page 47 Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 52 Remove the following components a Optical drive see Optical drive on page 54 b Keyboard see Keyboard on page 57 c Top cover see Top cover on page 61 Remove the display assembly 1 2 Disconnect the display panel cable 1 from the system board Release the display panel cable 2 from the heat sink The display panel cable is attached to the heat sink with double sided tape
93. sesesiesesussssixessnieseuteses 109 Requirements for all countries ceri 5c4cadearpeiveianaiacenenieietaor oeubrarmaced Gama meemaenmaneen 109 Requirements for specific countries and regions ccccscccceeeeeseeeeeeeneeeeeneeeeeceenseeeeenseeeeeseaeees 110 O Recycling sciccetissitsriiman ini eae ed eon 111 DREDGE sis divans sasicsrvcnenescoassscasisuepneees tenes esmesansenererionenosnens A A 112 vil viii 1 Product description Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Product Name HP Pavilion dv Entertainment PC V V Processors e AMD A10 4600M 3 20 GHz processor V 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W AMD A8 4500M 2 80 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W AMD A6 4400M 3 20 GHz processor 1 0 MB L2 cache 1600 GHz DDR3 dual core 35 W AMD A4 4300M 2 50 GHz processor 1 0 MB L2 cache 1600 GHz DDR3 dual core 35 W Processor is soldered to the system board 2 Category Description Intel Core i7 3820QM 2 70 GHz processor 8 0 MB L3 cache 45 W Intel Core i7 3720QM 2 60 GHz processor 6 0 MB L3 cache 45 W Intel Core i7 3612QM 2 10 GHz processor 6 0 MB L3 cache 35 W Intel Core i7 3610QM 2 30 GHz processor 6 0 MB L3 cache 45 W Intel Core i5 3320M 2 60 GHz processor 3 0 MB L3 cache 35 W Intel Core i7 2670QM 2 20 GHz processor 6 0 MB L3 cache 45 W
94. ss antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape b Release the wireless antenna cables from the clips 2 built into the display enclosure c Remove the wireless antenna cables and transceivers 3 The wireless antenna cables and transceivers are available in the Antenna Kit spare part number 682046 001 Reverse this procedure to install the display assembly Component replacement procedures 95 5 Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen y NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated
95. system 7 optical drive 5 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 7 serviceability 7 solid state drives 4 video 5 wireless 5 product name 1 45 product number 45 25 33 R rear component 18 removal replacement preliminaries 40 procedures 45 right side components 17 RJ 45 jack 16 RTC battery removal 50 spare partnumber 26 37 50 114 Index S Screw Kit spare part number 31 37 security cable slot 18 security product description 7 serial number 45 service considerations cables 40 connectors 40 plastic parts 40 service cover location 19 removal 48 spare part number 27 37 48 service tag 21 45 serviceability product description 7 solid state drive product description 4 removal 70 spare part numbers 37 70 speakers location 9 10 removal 64 84 94 spare part numbers 24 26 28 37 64 84 95 specifications computer 99 display 100 subwoofer location 19 removal 84 spare part number 26 37 84 system board removal 72 spare part numbers 24 37 38 72 24 30 T Thermal Material Kit spare part numbers 25 37 39 tools required 40 top cover removal 61 spare partnumber 24 37 61 top speakers removal 64 spare part number 24 37 64 TouchPad button 14 TouchPad button board removal 67 spare partnumber 24 38 67 TouchPad components 14 TouchPad light 14 TouchPad on off button 14 TouchPad zone 14 transporting guidelines 43 U USB
96. t the product s hardware components The part number helps a service technician determine what components and parts are needed This number describes the duration of the warranty period for the computer This is the alphanumeric identifier used to locate documents drivers and support for the computer Component replacement procedures 45 46 Battery Description Spare part number 9 cell 100 Wh 3 0 Ah Li ion battery 672412 001 6 cell 62 Wh 2 8 Ah Li ion battery 671731 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface Slide the battery release latch 1 to release the battery Pivot the front edge of the battery 2 up and back A O N Remove the battery 3 from the computer of A To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery down into the battery bay until it is seated The battery release latch will automatically lock into place Chapter 4 Removal and replacement procedures Hard dri
97. ter models equipped with an Intel processor y NOTE The processor spare part kit include replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 682100 001 Description Spare part number Intel Core i7 3820QM 2 70 GHz processor 8 0 MB L3 cache 45 W 681284 001 Intel Core i7 3720QM 2 60 GHz processor 6 0 MB L3 cache 45 W 681283 001 Intel Core i7 3612QM 2 10 GHz processor 6 0 MB L3 cache 35 W 680647 001 Intel Core i7 3610QM 2 30 GHz processor 6 0 MB L3 cache 45 W 680646 001 Intel Core i5 3320M 2 60 GHz processor 3 0 MB L3 cache 35 W 681952 001 Intel Core i7 2670QM 2 20 GHz processor 6 0 MB L3 cache 45 W 665116 001 Intel Core i5 3210M 2 50 GHz processor 3 0 MB L3 cache 35 W 680645 001 Intel Core i5 2450M 2 50 GHz processor 3 0 MB L3 cache 35 W 676359 001 Intel Core i3 3110M 2 30 GHz processor 3 0 MB L3 cache 35 W 682417 001 Intel Core i3 2370M 2 40 GHz processor 3 0 MB L3 cache 35 W 677152 001 Intel Core i3 2350M 2 30 GHz processor 3 0 MB L3 cache 35 W 653340 001 Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the com
98. ter then select Manage gt Disk Management If the recovery partition is present a Recovery drive is listed in the window EY NOTE Recovery discs have been included if your computer did not ship with a recovery partition l Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from the list or e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Restoring and recovery 107 Recovering using the recovery media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer or Insert the recovery flash drive into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See the Changing the computer boot order section in this chapter 3 Press f at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order T
99. th SuperMulti Drive precautions 41 removal 54 spare partnumber 26 30 37 54 E electrostatic discharge 41 equipment guidelines 44 esc key 11 Ethernet product description 5 external monitor port 16 F fan heat sink assembly removal 77 spare part numbers 26 35 38 77 fingerprint reader board removal 66 spare partnumber 24 35 66 fingerprint reader light 14 fingerprint reader location 10 fnkey 11 front components 15 G graphics product description 2 grounding guidelines 41 guidelines equipment 44 grounding 41 packaging 43 transporting 43 workstation 43 H hard drive precautions 41 product description 4 removal 47 spare part numbers 26 29 33 34 39 47 hard drive bracket illustrated 30 removal 49 hard drive connector cable illustrated 30 removal 49 Hard Drive Hardware Kit contents 30 spare partnumber 30 35 47 hard drive light 17 HDMI port 16 headphone jack 16 l integrated numeric keypad 12 J jacks audio in 16 audio out 16 headphone 16 microphone 16 network 16 RJ 45 16 K key components 11 keyboard product description 6 removal 57 spare part numbers 36 37 57 keys Action 11 b 11 esc 11 fn 11 integrated numeric keypad 12 num lock 12 Windows applications 11 Windows logo 11 23 35 L left side components 16 light components 13 lights AC adapter 17 caps lock 14 fingerprint reader 14 hard drive 17 mute 13 optical drive 17 power 13 17 TouchPad 14 webcam 9
100. the United States includes keyboard cable and backlight cable 682081 171 Keyboard in black finish with backlight for use only on computer models equipped with an Intel processor in Saudi Arabia includes keyboard cable and backlight cable 682081 A41 68208 1 B31 682082 001 Keyboard in black finish with backlight for use only on computer models equipped with an Intel processor in Belgium includes keyboard cable and backlight cable Keyboard in black finish with backlight for use only on computer models equipped with an Intel processor in the Netherlands includes keyboard cable and backlight cable Keyboard in black finish without backlight for use on all computer models in the United States includes keyboard cable Sequential part number listing 35 36 Spare part number 682082 031 Description Keyboard in b ntel processor ack finish without backlight for use on ly on computer mode in the United Kingdom includes keyboard cable s equipped with an 682082 041 Keyboard in b ntel processor ack finish without backlight for use on in Germany includes keyboard cable y on computer mode s equipped with an 682082 051 Keyboard in b ntel processor ack finish without backlight for use on in France includes keyboard cable ly on computer mode s equipped with an 682082 061 Keyboard in b ntel processor ack finish without backlight for use on in Italy includes k
101. thermal material 682183 001 System board for use only on computer models equipped with the AMD A7OM chipset and the AMD RadeonT HD 7730M graphics subsystem includes 2 0 GB of discrete video memory and replacement thermal material 682225 001 TouchPad button board includes cable and bracket Chapter 3 Illustrated parts catalog Spare part number 682417 001 Description Intel Core i3 3110M 2 30 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 684506 001 750 GB 7200 rpm hard hard for use only computer models equipped with an Intel processor SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 685348 001 685736 001 685982 001 685983 001 Thermal Material Kit for use only on computer models equipped with an AMD processor includes replacement thermal pads and paste Display enclosure in magenta finish for use only with computer models equipped with an Intel processor 15 6 in BrightView HD display assembly in magenta finish for use only with computer models equipped with an Intel processor includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 15 6 in AntiGlare FHD display assembly in magenta finish for use only with computer m
102. top cover upside down with the front toward you 2 Detach the fingerprint reader board cable from the top cover The fingerprint reader board cable is attached to the top cover with double sided tape 3 Remove the Phillips PM2 5x3 5 screw 2 that secures the fingerprint reader board bracket to the top cover 4 Slide the fingerprint reader board bracket 3 up and away from the top cover Remove the fingerprint reader board 4 Reverse this procedure to install the fingerprint reader board TouchPad button board Description Spare part number TouchPad button board includes cable and bracket 682225 001 Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Component replacement procedures 67 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 and then remove the following components a Hard drive see Hard drive on page 47 Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the TouchPad button board ZIF c
103. uipped with an AMD processor SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 652972 001 2 GB memory module PC3 12800 1600 MHz 653340 001 Intel Core i3 2350M 2 30 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 655795 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter for use on all computer models 657325 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter for use on all computer models 665116 001 Intel Core i7 2670QM 2 20 GHz processor 6 0 MB L3 cache 45 W includes replacement thermal material Sequential part number listing 33 34 Spare part number Description 669299 001 500 GB 5400 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 669300 001 640 GB 5400 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive
104. us day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know e Ifyou restore to a restore point and then change your mind you can undo the restoration e You should create system restore points e Before you add or change software or hardware e Periodically whenever the computer is running normally e System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating backups 103 Creating a system restore point 1 2 3 4 Select Start gt Control Panel gt System and Security gt System In the left pane click System Protection Click the System Protection tab Click Create and follow the on screen instructions To restore see the Restoring to a previous system restore point section in this chapter Backing up system and personal information Your computer stores information that is important to you such as files emails and photos and you will want to keep that information even if you download a virus or the system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on
105. use only on computer 682068 001 models equipped with a graphics subsystem with discrete memory 15 6 in AntiGlare FHD display assembly in magenta finish for use only on computer 685985 001 models equipped with a graphics subsystem with discrete memory 15 6 in AntiGlare FHD display assembly in magenta finish 685983 001 15 6 in BrightView HD display assembly in aluminum finish for use only on computer 682067 001 models equipped with a graphics subsystem with discrete memory 15 6 in BrightView HD display assembly in magenta finish for use only on computer 685984 001 models equipped with a graphics subsystem with discrete memory 15 6 in BrightView HD display assembly in magenta finish 685982 001 NOTE For more display assembly spare part information see Display assembly subcomponents on page 28 2 Keyboard in black finish includes keyboard cable Keyboard with backlight includes backlight cable For use on all computer models in the United States 682081 001 For use only on computer models equipped with an Intel processor in Saudi Arabia 682081 171 For use only on computer models equipped with an Intel processor in Belgium 682081 A41 For use only on computer models equipped with an Intel processor in the Netherlands 682081 B31 Keyboard without backlight For use only on computer models equipped with an Intel processor in Belgium 682082 A41 For use on all computer models in Brazil 682082 201 For use only on computer models equipped with an
106. uter models equipped with an Intel processor in Slovenia includes keyboard cable 682082 BB1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Israel includes keyboard cable 682082 BG1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Switzerland includes keyboard cable 682082 D61 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in India includes keyboard cable 682082 DB1 Keyboard in black finish without backlight for use on all computer models in French Canada includes keyboard cable 682082 DH1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Denmark Finland and Norway includes keyboard cable 682082 FL1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia includes keyboard cable 682083 001 DVD RW Double Layer with SuperMulti Drive includes bezel and bracket 682084 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive includes bezel and bracket 682085 001 Blu ray Disc R RW with SuperMulti Drive includes bezel and bracket 682086 001 Power button board includes cable 682087 001 USB board includes cable 682088 001 Service cover 682089 001 15 6 in BrightView HD display panel 682090
107. ve f NOTE The hard drive spare part kit does not include the hard drive connector cable hard drive bracket or screws These components are included in the Hard Drive Hardware Kit spare part number 682063 001 Description Spare part number For use on all computer models 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 For use only on computer models equipped with an AMD processor 1 TB 5400 rpm 12 7 mm 638974 001 320 GB 5400 rpm 9 5 mm 645193 001 For use only on computer models equipped with an Intel processor 1 TB 5400 rpm 12 7 mm 676521 001 750 GB 7200 rpm 9 5 mm 684506 001 320 GB 5400 rpm 9 5 mm 622643 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 46 Remove the hard drive 1 Slide the battery release latch 1 to release the service cover 2 Slide the service cover 2 toward the front of the computer Component replacement procedure
108. versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file 96 Chapter 5 Setup Utility BIOS and System Diagnostics Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the c
109. vices it e Thermal pads are used on the system board components 5 and the heat sink sections 6 that service them Component replacement procedures 79 y NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with UMA memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it o E NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it e Thermal pads are used on the system board components 5 and the heat sink sections 6 that service them 80 Chapter 4 Removal and replacement procedures y NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it ge Reverse this procedure to install the fan heat sink assembly uv wu T r Component replacement procedures 81 Processor y NOTE This section applies only to compu
110. y For use only on computer models equipped with an Intel processor and a graphics 682060 001 subsystem with UMA memory 12a Optical drive connector cable included with the optical drive spare part kit 12b Optical drive includes bezel and bracket Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive 682084 001 Blu ray Disc R RW with SuperMulti Drive 682085 001 DVD RW Double Layer with SuperMulti Drive 682083 001 13 USB board includes cable 682087 001 14 Subwoofer includes subwoofer cable top speaker passthrough cable 682097 001 and 2 rubber isolators 15 Power connector cable includes bracket For use only on computer models equipped with a 120 W AC adapter 682059 001 For use only on computer models equipped with a 90 W or 65 W AC adapter 682058 001 16 Base enclosure 682051 001 17 Battery 9 cell 100 Wh 3 0 Ah Li ion battery 672412 001 6 cell 62 Wh 2 8 Ah Li ion battery 671731 001 18 RTC battery includes cable and double sided tape 682091 001 19 Hard drive does not include the hard drive connector cable hard drive bracket or screws For use on all computer models 750 GB 7200 rpm 9 5 mm Chapter 3 Illustrated parts catalog 633252 001 Item Component Spare part number 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5

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