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HP Z1 27"

1. 511 CPU Fan not detected Fan is not connected or is defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 515 CPU Overtemp occurred Insufficient processor cooling or 1 If necessary add a heatsink to the processor defect processor and ensure proper operation 2 Replace the processor 516 MXM fan not detected MXM fan missing disconnected or 1 Reseat the fan cable defective 2 Reseat the fan 3 Replace the fan 517 Memory fan not Memory fan missing disconnected 1 Reseat the fan cable detected or defective 2 Reseat the fan 3 Replace the fan 530 Left DMIC cable not Left Dmic cable is not connected to 1 Reseat the cable connected the system board or to the left Dmic 2 Replace the cable 531 Right DMIC cable not Right Dmic cable is not connected to 1 Reseat the cable connected the system board or to the right Dmic 2 Replace the cable 532 Side O board not Side I O board is missing or is not 1 Reseat the Side I O board connected connected 2 Replace the Side I O board 3 Replace the system board 533 Rear I O USB Audio The Rear I O USB Audio cable 1 Reseat the cable cable not connected between the system board and Rear I O board is missing or not 2 Replace the cable connected 534 Rear I O DP LAN cable The Rear I O DP LAN cable 1 Reseat the cable not connected between the system board and Rear I O board is missing or not 2 Rep
2. Heading Option Default Setup Description Provides these options e Save Current Settings as Default Saves the current settings as default settings for the next operation e Restore Factory Settings as Default Restores the factory settings as the default settings for the next operation Apply Defaults and Exit Restores the default settings defined in Default Setup Ignore Changes and Exit Exits workstation setup without applying or saving changes Save Changes and Exit Saves changes to system configuration and exits the workstation setup Storage Device Configuration Lists installed non SCSI storage devices except SATA devices and provides options for obtaining specific information about each device e Hard Disk SATAO e SATA2 Blu Ray Shows the default settings Mode BR Firmware Serial Number Connector Color e SATA2 DVD Shows the default settings Mode DVD Firmware Serial Number Connector Color e Default Values SATA defaults gt Translation Mode Enables the BIOS to determine the translation mode used to configure a formatted SATA or USB mass storage device This prevents you from needing to know how the mass storage device was formatted Options are Automatic Bit Shift LBA Assisted User Cylinders Heads Sectors and Off Automatic is the default Ordinarily you should not change the translation mode selected by the BIOS If the selected transla
3. e Four DIMM slots e Maximum capacity 32 GB e Error checking and correcting ECC and non ECC DIMMs only BIOS errors and warnings The BIOS generates warnings errors on invalid memory configurations e Ifthe BIOS can find a valid memory configuration by disabling plugged in memory it does so and reports a warning during POST the workstation can still be started The warning will indicate the location of the failed DIMM on the system board e If there is no way for the BIOS to obtain a valid memory configuration by disabling plugged in memory the BIOS halts with a diagnostics 2006 code for memory error five beeps and blinks DIMM installation guidelines e Install only HP approved DDR3 DIMMs A CAUTION HP ships only DIMMs that are electrically and thermally compatible with this computer Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP e For ECC DIMMs use only industry standard ECC unbuffered DIMMs See hitp www hp com go quickspecs to find which DIMMs are compatible with the computer e Do not intermix non ECC memory DIMMs with ECC memory DIMMs A CAUTION DIMMs and their sockets are keyed for proper installation To prevent socket or DIMM damage align these guides properly when installing DIMMs Component replacement guidelines 49 DIMM installation order Install DIMMs in this order A CAUTION Internal components might be powered even when the
4. e Resetting the password jumper on page 93 e Clearing and resetting the CMOS on page 95 Preparing to configure passwords The Computer Setup F10 Utility enables you to create setup and power on passwords There are three possibilities for setting passwords e Define a setup password only You will need the password to enter Computer Setup F10 Utility but you will not need a password to start the workstation e Define a power on password only This password lets you start the workstation or enter the setup utility e Define both In this case the setup password lets you start the workstation and enter the setup utility The power on password starts the workstation but does not let you enter the setup utility After you create both passwords you can use the setup password in place of the power on password as an override to log into the computer a useful feature for a network administrator NOTE You can only clear the passwords with the password jumper Clearing CMOS does not clear the passwords CAUTION Before pressing the Clear CMOS button back up your computer CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu Resetting the password jumper Use the following procedure to disa
5. CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate faulty module 3 Replace third party memory with HP memory 4 The problem might be on the system board Contact HP for assistance CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component Try these solutions in this order e Reseat the graphics card if using nVidia graphics reseat the processor if using Intel HD Graphics e Replace the graphics card if using nVidia graphics or replace the processor if using Intel HD graphics e Replace the system board Processor does not support graphics output and no discrete graphics card is installed System board failure ROM detected failure prior to video Either install a processor with Intel HD Graphics or install a supported graphics card 1 Clear CMOS NOTE See Clearing and resetting the CMOS on page 95 for details 2 The problem might be on the system board Contact HP for assistance Chapter 4 Diagnostics and troubleshooting Table 4 7 Diagnostic lights and audible codes continued Activity Red Power LED blinks eight times once every second followed by a two second pause Eight beeps Red Power LED blinks nine
6. FireWire is a trademark of Apple Computer Inc registered in the U S and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license ENERGY STAR is a registered trademark owned by the U S Environmental Protection Agency EPA About this guide This guide provides service and maintenance information for the HP Z1 Workstation iy IMPORTANT Removal and replacement procedures are now available in videos on the HP website Go to the HP Customer Self Repair Services Media Library at http www hp com go sml This guide includes these topics Guide topics Hardware overview on page 1 System management on page 11 Component replacement information and guidelines on page 40 Diagnostics and troubleshooting on page 54 Configuring password security and resetting CMOS on page 93 Configuring RAID devices on page 100 Linux technical notes on page 97 Configuring RAID devices on page 100 System board designators on page 105 E NOTE View the HP Z1 Workstation User Guide at htto www hp com support workstation manuals iv About this guide Table of contents 1 Hardware oveni W siincecenierinnnnnein dele 1 Front and bottom components sac szneneeariedantnondeanqnsineest Adushdnagsbontaseickenntate Menselneguamnecansmcbaenderacaes 2 Side componenis een one en En in R E a A A EE rere 3 Rear component
7. You can establish a network wide setup password to enable the system administrator to log in to all network systems to perform maintenance without needing to know the power on password Establishing a setup password using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the computer through the use of Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 Utility menu 1 Power on or restart the computer 2 As soon as the computer is powered on repeatedly press the F10 key until you enter Computer Setup F10 Utility If you do not press F10 at the appropriate time you must restart the computer then repeatedly press F10 again to access the utility Select Security gt Setup Password and then follow the onscreen instructions Before exiting select File gt Save Changes and Exit Desktop management 33 Establishing a power on password using computer setup Establishing a power on password through Computer Setup F10 Utility prevents access to the computer when power is connected unless you specify the password When a power on password is set Computer Setup F10 Utility presents Password Options in the Security menu The password options include Network Server Mode and Password Prompt on Warm Boot When Network Server Mode is disabled you must enter the password when the computer
8. 2 When the display is active and Press the Esc key for Startup Menu appears at the bottom of the screen press F10 or Esc If you do not press F10 or Esc at the appropriate time try again Turn the workstation off then on and press F10 again to access the utility You can also press Ctrl Alt Delete before starting if you miss the opportunity to press F10 3 Select the language from the list and press the Enter key In the Computer Setup F10 Utility menu five headings are displayed File Storage Security Power and Advanced fey NOTE The option for selecting the language is available on first boot only 4 Use the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter 5 Choose from the following e To apply and save changes select File gt Save Changes and Exit and then press Enter to accept the changes e To remove changes you have made select Ignore Changes and Exit and then press Enter to acknowledge the cancellation e To reset to factory settings select File gt Default Setup gt Restore Factory Settings as Default Press Enter to accept the changes and then select Apply Defaults and Exit This restores the original factory system defaults CAUTION Do not power off the workstation while saving Computer Setup F10 Utility changes because the Complementary Metal Oxide Semiconductor CMOS nonvolatile storage could b
9. When Boot Block detects an invalid system ROM the computer power LED blinks red eight times and the computer beeps eight times then the computer pauses for two seconds On some models a Boot Block recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD or USB key Recovering the computer from Boot Block Recovery mode To recover the computer after it enters Boot Block recovery mode 1 Remove any media such as USB keys or disks in the optical disk drives 2 Insert a BIOS image CD into the DVD drive You can also use USB media such as an HP DriveKey 3 Power off then power on the computer If no BIOS image CD or USB media is found you are prompted to insert one and restart the computer If a setup password has been established the Caps Lock light illuminates and you are prompted for the password 4 Enter the setup password If the computer starts from the boot media and successfully reprograms the ROM three keyboard lights illuminate and a rising tone series of beeps signals successful recovery Remove the boot media and power off the computer Restart the computer Workstation security 28 This section provides information about providing system security through asset tracking password security hard disk drive locking and chassis locks Chapter 2 System management Asset tracking Asset tracking features provide asset tracking d
10. Chapter 2 System management Copying a setup configuration to another computer This section provides information about replicating the computer setup CAUTION Setup configuration is model specific File system corruption can result if source and target computers are not the same model To copy a setup configuration 1 Select a setup configuration to copy and then restart the computer 2 As soon as the computer powers on press and hold F10 until you enter Computer Setup F10 Utility If necessary press Enter to bypass the title screen oy NOTE If you do not press F10 at the appropriate time you must restart the computer and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select File gt Replicated Setup gt Save to Removable Storage Device Follow the instructions on the screen to create the configuration file cpqsetup txtand write it to a USB storage device 4 Power off the computer you are configuring and insert the removeable USB media device containing the configuration file Power on the computer you are configuring Press and hold the F10 key until you enter Computer Setup F10 Utility If necessary press Enter to bypass the title screen 7 Select File gt Replicated Setup gt Restore from Removable Storage Device and then follow the instructions on the screen 8 Restart the computer when the
11. Discharge static electricity by briefly touching a grounded metal object before you begin Work on a static free mat Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground Create a common ground for the equipment you are working on by connecting the static free mat static strap and peripheral units to that piece of equipment fy NOTE HP accessories are for use in HP products They have been extensively tested for reliability and are manufactured to high quality standards Warnings and cautions 41 Service considerations Tools and software requirements The tools necessary for computer component removal and installation are e Torx T 15 driver e Flat blade and cross tip screwdrivers e Diagnostics software Electrostatic discharge ESD information Generating static Different activities generate different amounts of static electricity through electrostatic discharge ESD Static electricity increases as humidity decreases CAUTION Static electricity in the amount of 700 volts might degrade a product Relative humidity Event 55 40 10 Walking across carpet 7 500V 15 000V 35 000V Walking across vinyl floor 3 000V 5 000V 12 000V Motions of bench worker 400V 800V 6 000V Removing bubble pack from PCB 7 000V 20 000V 26 500V Packing PCBs in foam lined box 5 000V 11 000V 21 000V Preventing ESD Many electronic components are sensiti
12. htto www hp com go selfrepair for information on the program NOTE Some components are not eligible for customer self repair and must be returned to HP for service Call HP Support for further instructions before attempting to remove or repair these components 62 Chapter 4 Diagnostics and troubleshooting Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows based computer NOTE For Linux troubleshooting information refer to the HP Workstations for Linux User Manual at http www hp com support linux_user_manual Solving minor problems Table 4 1 Minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer shuts down 2 Disconnect the electrical plug from the outlet Workstation seems to be frozen Program in use has stopped responding to commands 1 If possible use the Windows Task Manager to isolate and terminate the offending process 2 Attempt the normal Windows shutdown procedure 3 Restart the computer using the power button Workstation date and time display is incorrect Workstation appears to pause periodically Cursor does not move using the arrow
13. the internal LCD panel Troubleshooting scenarios and solutions 67 68 Table 4 3 Internal LCD display problems continued Problem Cause Blurry video or Correct video drivers requested resolution were not loaded after cannot be set graphics controller upgrade Solution Install the video drivers included in the upgrade kit or download and install the latest drivers for your graphics card from http welcome hp com country us en support html The internal LCD panel cannot display requested resolution 1 Change the resolution to either 2560 x 1440 or 1280 x 720 2 Update the graphics driver to the latest version available for your graphics controller The graphics driver is not working properly The picture is broken The internal LCD panel up rolls jitters or connections to the flashes motherboard might be faulty or the panel might be incorrectly adjusted 1 Boot into the OS and uninstall the graphics driver 2 Restart the computer 3 Install the latest graphics driver for your graphics controller Open the computer 1 Verify the LCD display cable connects J16 on the system board to the display connector on the internal LCD panel 2 Verify that the LCD Ssync backlight cable connects P2 on the system board to the sync connector and LED power connector on the internal LCD panel The graphics driver is not working properly Some typed symbols do The font you are using no
14. times once every second followed by a two second pause Nine beeps Possible cause Invalid ROM based on bad checksum System powers on but does not start Recommended action CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Clear CMOS NOTE See Clearing and resetting the CMOS on page 95 for details 2 Upgrade the ROM using SoftPaq either from the hard disk drive CD diskette or USB removable device for example HP Drive Key See the ROM Flash section of the Maintenance and Service Guide at http www hp com support workstation_ manuals SoftPaq is a self extracting executable which contains instructions for its use that enables you to upgrade the ROM To download the Softpaq executable visit http workstationsupport www hp com go 3 The problem might be on the system board Contact HP for assistance 1 The problem might be on the system board Contact HP for assistance 2 The problem might be in the CPU Contact HP for assistance System does not power on and LEDs are not blinking No beeps System unable to power on CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component To resolve the problem choose one of the following options Press and hold
15. are detected On HP computers it is not available when the SATA emulation mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the data stored on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of security with the need to address the issue of a forgotten password the HP implementation of DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the user No back door can be used to unlock the drive if both passwords are lost Therefore Drivelock is most safely used when the data contained on the hard disk drive is replicated on a corporate information system or is regularly backed up If both DriveLock passwords are lost the hard disk drive is rendered unusable For users who do not fit the previously defined customer profile this might not be acceptable For users who fit this profile it might be a tolerable risk given the nature of the data stored on the hard disk drive Chapter 2 System management DriveLock applications The most practical use of DriveLock is in a corporate environment The system administrator would be responsible for configuring the hard disk drive which involves setting the DriveLlock master password and a t
16. audible beep codes on page 83 section of this document for information on interpreting diagnostic lights and audible codes Check all cables for loose or incorrect connections Wake the computer by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds and then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds and then plug it in again If it does not restart press the power button to start the computer Reconfigure the computer after installing a non plug and play expansion board or other option Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver If you are working on a network plug another computer with a different cable into the network connection There might be a problem with the network plug or cable If you recently added new hardware remove it and see if the computer functions properly If you recently installed new software uninstall it and see if the computer functions properly Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem Press the Caps Lock key If the Caps Lock LED toggles on or off the keyboard is operating correctly Diagnosis guidelines 57 T
17. computer and perform hardware diagnostic tests on the subsystems of the computer The utility simplifies the process of effectively identifying diagnosing and isolating hardware issues When started HP Vision Diagnostics displays the Survey tab which shows the current configuration of the computer Other tabs provide additional information including diagnostic test options and test 74 Chapter 4 Diagnostics and troubleshooting results The information in each tabcan be saved as an HTML file and stored on an optical disc or USB flash drive Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device Before placing a call to the Customer Support Center HP recommends you run the tests then save and print the test results so that you have the reports available Ea NOTE Third party devices may not be detected by HP Vision Diagnostics Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP website to a DVD or USB and then use it to perform diagnostics on the computer Go to http www hp com Click the Support and Drivers link Click the Drivers and Software link Enter your product number in the text box and then press Search Select your operating system Under the operating system sec
18. computer tower and desktop configurations or on the side of the computer all in one configurations Note the applications you were using when you encountered the problem E NOTE When calling in for service or support you might be asked for the product number example PS988AV of the computer If the computer has a product number it is generally located next to the 10 or 12 digit serial number of the computer Ey NOTE On most models the serial number and product number labels can be found on the top or side panel and at the rear of the computer tower and desktop configurations or on a pull out card on the side of the display all in one configurations For a listing of all worldwide support phone numbers go to http www hp com support select your region and click Connect with HP in the upper right corner Calling support 55 e Locating ID labels To assist in troubleshooting product serial and authentication numbers are available on each computer e All workstations have a serial number unique for each workstation and product number Have these numbers available when you contact support e The Certificate of Authentication COA is used only for systems with Windows 7 preinstalled e The Genuine Microsoft Label GML is used only for systems with Windows 8 preinstalled e A service label shows the build ID and Feature Byte strings which are needed for system board replacement The all in one service lab
19. computer is off To prevent damage disconnect the computer power cord before you remove or install a component Figure 3 1 HP Z1 Workstation DIMM load order 50 Chapter 3 Component replacement information and guidelines Power supply The workstation includes a 400W 90 efficient 80 PLUS gold level power supply that is compatible with ENERGY STAR requirements Power supply specifications Table 3 1 Power supply specifications Power supply 400W wide ranging active Power Factor Correction 90 efficient Operating voltage range Rated voltage range 90 264 VAC 100 240 VAC Rated line frequency 50 60 Hz Operating line frequency range 47 63 Hz Rated input current Heat dissipation typical configuration and software dependent 5A 100 240V 170 BTU hr 42 87 kg cal hr 1063 BTU hr 206 27 kg cal hr Heat dissipation maximum configuration and software dependent 1063 btu hr TBD kg cal hr Power supply fan All fans are variable speed Two variable speed fans 40mm x 20mm Built in Self Test LED Power Consumption in sleep mode as defined by ENERGY STAR Suspend to RAM S3 ENERGY STAR qualified Config Dependent Yes 80 PLUS Compliant Yes Gold FEMP Standby Power Compliant Surge tolerant full ranging withstands power surges up to 2000V ErP Lot 6 Tier 1 compliance 230V lt 1W in S5 power Off ErP Lot 6 Tier 2 compliance 230
20. connected a printer you must install a printer driver e Ifyou are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable e Ifyou recently added new hardware remove the hardware and verify if the workstation functions properly e If you recently installed new software uninstall the software and verify if the workstation functions properly HP troubleshooting resources and tools 61 e If the monitor connected to a tower desktop or all in one computer is blank o Plug the monitor into a different video port on the computer if one is available Alternatively replace the monitor with a monitor that you know is working properly o Verify that the computer and monitor are plugged into a working electrical outlet o Verify that the monitor is turned on and the green monitor light is on gt Turn up the brightness and contrast controls of the monitor if the monitor is dim e Ifthe internal display on an all in one computer is blank open the computer and make sure the graphics card is properly installed e Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem Customer self repair Under the Customer Self Repair program you can order a replacement part and install the part without onsite HP technical assistance Customer self repair may be required for some components See
21. disk has bad sectors or has failed Solution Locate and block the usage of bad sectors If necessary reformat the hard disk If the drive is detected by the UEFI run DPS Self test Hard drive transaction problem The directory structure is bad or there is a problem with a file 1 Right click Start select Explore and select a drive 2 Select File gt Properties gt Tools 3 Under Error checking select Check Now Drive not found identified Improper cable connection On computers with discreet data and power cables ensure that the data and power cables are securely connected to the hard drive See the Hard drive section of this guide for connection details Improperly seated hard drive On systems with blind mate drive connections check for connector damage on the drive and in the chassis Reseat the hard drive and its carrier in the chassis to ensure a proper connection See the Hard drive section of this guide for connection details The system might not have automatically recognized a newly installed device Drive responds slowly immediately after power up 1 Run Computer Setup F10 Utility 2 If the system does not recognize the new device verify that the device is listed in the Computer Setup F10 Utility If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 If this drive is newly instal
22. equalization treble or bass from the internal speakers is not acceptable The graphic equalizer EQ and or SRS audio enhancement settings have been changed and are not appropriate for the audio content being played 1 Open the SRS user interface found either in the Control Panel or the taskbar 2 Go to the Advanced Settings tab 3 Click the Reset button under Default Settings This restores the SRS audio enhancement settings graphic equalizer and volume to the default settings which are optimized for most audio content Sound occurs intermittently Workstation appears to be locked up while recording audio Processor resources are being used by other open applications The hard disk might be full Shut down all open processor intensive applications 1 Before recording be sure there is enough free space on the hard disk 2 Try recording the audio file in a compressed format The optical S PDIF output does not work S PDIF is not the default audio output device Chapter 4 Diagnostics and troubleshooting 1 Go to Control Panel gt Sound 2 On the Playback tab select Digital Output S PDIF 3 Click Set Default Table 4 5 Audio problems continued Problem Cause Solution Audio over DisplayPort Either the monitor does nt 1 Go to Control Panel gt Sound is not working support audio or DisplayPort is not the default audio output B On the Playback tab select the D
23. is powered on when the key icon appears on the monitor When Password Prompt on Warm Boot is enabled you must enter the password The password must also be entered each time the computer is restarted When Network Server Mode is enabled the password prompt is not presented during POST but an attached PS 2 keyboard remains locked until you enter the power on password To enable Network Server Mode you must set a power on password under Advanced gt Password Options This option enables the computer to start without requiring the power on password but the keyboard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the computer is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the computer 2 As soon as the computer is powered on repeatedly press the F10 key until you enter Computer Setup F10 Utility If you do not press F10 at the appropriate time you must restart the computer and then repeatedly press F10 again to access the utility Select Security gt Power On Password and then follow the onscreen instructions Before exiting select File gt Save Changes and Exit Entering a power on password 34 To enter a power on password 1 Restart the computer 2 When the key icon appears on the monitor enter the current password and then press Enter Type carefully For security reasons the characters you enter do not appear
24. one models Three levels of protection are available Table 2 4 Smart Cover Sensor protection levels Level Setting Description Level O Disabled Sensor is disabled default When the computer restarts a message indicates that the computer has been Level 1 Notify User opened or the access panel has been removed When the computer restarts a message indicates that the computer has been Level 2 Setup Password opened or the access panel has been removed You must enter the setup password fo continue Smart Cover Sensor settings can be changed using Computer Setup F10 Utility Setting the protection level To set the Smart Cover Sensor protection level 1 Power on or restart the computer 2 During startup press and hold the F10 key until you enter Computer Setup F10 Utility Press Enter to bypass the title screen if necessary fy NOTE If you do not press the F10 key at the appropriate time you must restart the computer and then press and hold the F10 key again to access Computer Setup F10 Utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security gt Smart Cover gt Cover Removal Sensor and follow the onscreen instructions 4 Before exiting select File gt Save Changes and Exit Cable lock optional To prevent theft you can attach a keyed cable lock to the bottom left corner of the chassis This cable lock attaches to the chassis an
25. resolution cannot be set The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected If the graphics controller was upgraded the correct video drivers might not be loaded 1 Verify that the monitor cable is securely connected to the computer and the monitor 2 Verify that internal Rear IO DP LAN cable is connected to the system board and the Rear I O board a Open the computer b Verify the Rear IO DP LAN Cable is connected to CON6701 on the system board and J16 on the Rear I O board on the left bottom side Install the video drivers included in the upgrade kit or download and install the latest drivers for your graphics card from http welcome hp com country us en support html Monitor cannot display requested resolution Change the resolution The picture is broken up rolls jitters or flashes The monitor connections might be faulty or the monitor might be incorrectly adjusted 1 Verify that the monitor cable is securely connected to the computer and the monitor 2 Verify that internal rear IO DP LAN cable is connected to the system board and the rear I O board a Open the computer b Verify the rear IO DP LAN cable is connected to CON6701 on the system board and J16 on the rear I O board on the left bottom side Monitor must be degaussed Degauss the monitor High p
26. such as buffer overflows Operating system support is required for this feature e Virtualization Technology VTx Enables or disables Intel Virtualization Technology to increase workstation performance e Intel R VTd Enabled or Disabled Controls the underlying processor and chipset features needed to support a virtual appliance To enable this feature you must enable e Interrupt Remapping Enables or disables only available when Intel R VTx is enabled e Coherency Support Enables or disables only available when Intel R VTx is enabled e ATS Support Enables or disables only available when Intel R VTx is enabled e Pass through DMA Enables or disables only available when Intel R VTx is enabled e Embedded Security Device This option becomes available if Embedded Device is set to Available under Device Security NOTE Embedded Security Device must be set to Device Available in the Device Security menu and you must create a Setup Password in order to configure the Embedded Security Device Embedded Security Device Hidden or Available turns the Trusted Platform Mechanism TPM on and off Device Hidden is the default If this option is made available the following options become available o Power On Authentication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to start the workstation This feature uses the TPM to generate and store the a
27. such as serial parallel USB network IEEE 1394a modem and Bluetooth ports and devices e Graphics All embedded and add on video cards e Input Devices User input devices such as all connected mice and keyboards e Memory System memory information e Miscellaneous Any device or data that doesn t belong to any other category e Processors System processors e Storage Mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays e System Information about system board devices such as fans and cables Chapter 4 Diagnostics and troubleshooting Test tab The Test tab lists all available diagnostics The lists have been tailored according to your system configuration Individual test may be selected or unselected Tests have three modes e Quick Test runs quickly while covering all hardware Test parameters cannot be modified e Complete Includes all available tests and may take a long time to complete Test parameters cannot be modified e Custom Includes all available tests and may take a long time to complete Test parameters may be modified to fit specific needs For advanced users only By default the three test modes do not display prompts and require no interaction Any errors are displayed when testing is complete However for each test type you may also optionally add interactive tests by clicking the Include interactiv
28. to the internal LCD panel connector 2 Verify the LCD sync backlight cable connection to P2 on the system board and to the sync connector and the LED power connector on the internal LCD panel Screen blanking utility Press a key or the mouse button and if set enter your password installed or energy saver features enabled System ROM is bad Reflash the ROM using a SoftPaq system is running in FailSafe Boot Block mode indicated by 8 beeps Backlight circuit on Replace the motherboard motherboard is damaged Computer is in Press the power button to resume from Hibernate mode Hibernate mode 66 Chapter 4 Diagnostics and troubleshooting Table 4 3 Internal LCD display problems continued Problem Cause Solution The key sequence that On the workstation keyboard switches the i f DisplayPort connector 1 Simultaneously press Ctrl Shift S D switch display This from internal graphics reverts the workstation to internal graphics source and places the PE O workstation display in standby mode graphics source was 2 Press the space bar or move the mouse to wake up the display pressed but there is no external source such as a laptop for graphics The display works The display settings in For Windows properly during the POST but goes blank when the operating system starts Power LED flashes red 6 times once every second followed by a 2 second pause then the computer beep
29. two integrated network interface controllers The HP Z1 Workstation includes a PCI Express Mini Card that implements both wireless LAN and Bluetooth The iwlagn driver supports the wireless LAN in most distributions the Network Manager automatically senses that wireless networks are available Bluetooth support is also available in many Linux distributions Hyper Threading Technology The Z Series workstations support Hyper Threading Technology HTT an Intel proprietary technology that improves processor performance through parallelization of computations doing multiple tasks at once The operating system treats an HTT enabled processor as two virtual processors and shares the workload between them when possible This feature requires that the operating system support multiple processors and be specifically optimized for HTT To enable HTT 1 During startup press F10 to enter Computer Setup F10 Utility Use the arrow keys to navigate and select options Select Advanced gt Device Options Set Hyper Threading to Enable and then press F 10 to exit the menu gt Select File gt Save Changes and Exit 5 Restart the system to enable HTT NOTE On most recent Linux distributions including RHEL 5 RHEL 6 SLED 11 and updates to those streams the kernel automatically detects that HTT is enabled and works correctly Appendix A Linux technical notes NVIDIA Graphics Workstations Some HP Z1 workstation configura
30. 13 Computer Setup F10 Utility functionality sicccsnsesssancitonnbonleaabesnnndaniussquabenenanocisatebbentesne 13 Accessing Computer Setup F10 Utility 0 cccsossenrvnsoensseesearenanessersnannesonansoronensseissnticns 14 Computer Setup F10 Utility Men cineenacmeniac eerie 15 Desktop management Meee ee ment ee ener rene E E E T E arent nent EN E 23 Initial computer configuration and deployment c ccccceseeeeeeeeteeeeeeeeeeeneeeestseeeenaes 24 Installing a remote system v 52 rnsdeumiiaynnereeaew kee mee ae 24 Copying a setup configuration to another computer ceccceeesseceeeeeeeeeeeeeeeeeteeeeetseees 25 Updating and managing software ia scionswanecenhidoastanaruodsiemnsunnndarssnesaeiernsrobsunnaiiessauedunee 26 HP Client Management Solutions 4 2 ei xicwrevivaneitvngannivniwoeadwinaieeaaiiesnetabverteer eomauaerenioe 26 Altiris Client Management Solutions ccccccccesscececeneeceeeeeeeceseeeeesceeeeseeaeeeeneneees 26 HP SoftPaq Download Manager cnorcvsasssnssxoreanndvadnesinsdahsnediarnasenr dann unsewanasdebedsensneaanne 27 System Software Manager caciea varcveusncexengenenen ieee Nuva tion co tae arson a ahaa eeaasesrniag eee 27 ROM Flas emer ay tenner mn ann te Te E ree Mert nT nn re NC Rent EAT EE eer meer 27 Remote ROM Flash arianceioaetacunnnepaaavasentntannduinnivintieinmnuinraibiwiuhinanbnaarainseanted 27 HPOFlaS hieden ne a E E E EE E N 27 FailSafe Boot Block cceecccecccseseesccccccusseecccccccusc
31. 24 LCD Sync backlight PCI PCle 25 Speakers 8 Mini PCle2 x1 3 26 Webcam MIC 9 MXM Graphics Chapter 1 Hardware overview System board architecture The following figure shows the system board block diagram Figure 1 6 System board block diagram LCD Panel LCD DP DDR3 je 1333 1600 MHz ECC NonECC Intel Socket LGA1155 CPU Socket H2 DDR3 1333 1600 MHz ECC NonECC miniPCle Slot 1 PCle 2 0 x1 USB 2 0 miniPCle Slot 2 PCle 2 0 x1 USB 2 0 miniPCle Slot 3 PCle 2 0 x1 USB 2 0 Side HP Mic Rear Line In Line Out Sub Opt S PDIF a Side 1394a xl JMB388A nia ide 4 in card reader lt 2 x 6Gb gt i SATA 1 x 3Gb 4 x Rear lt x Rear internal 2 Internal System board architecture 7 8 Workstation specifications Physical characteristics and technical specifications HP Z1 Workstation With stand 21 3 kg 47 0 lbs Weight Without stand 15 4 kg 34 0 lbs Stand only 5 9 kg 13 0 lbs Upright including stand Height 58 42 cm 23 0 in Width 66 04 cm 26 0 in Binanin Depth 41 91 cm 16 5 in Upright excluding stand Height 45 72 cm 18 0 in Width 66 04 cm 26 0 in Depth 8 13 cm 3 2 in Intel Series C206 chipset with Processor technology Power supply Support for the Intel Xeon Processor E3 Family or 2nd generation Intel Core processors up to 95W Integrated 2 chan
32. 38 Several thermal sensors in the HP Workstation regulate computer fans to maintain an acceptable efficient chassis temperature Chapter 2 System management Dual state power button With ACPI enabled the power button can function as an on off switch or as a button This feature does not completely turn off power but instead causes the computer to enter a low power standby state This enables you to go to standby without closing applications and to return to the same operational state without any data loss Changing the power button configuration Windows only Windows 7 1 Select Start and then select Control Panel gt System and Security gt Power Options 2 In the left pane click Choose what the power buttons do 3 Select the desired options If you choose Sleep or Hibernate you can press the power button to initiate standby and then press it again to exit standby and return to your work To completely turn off the workstation select Start gt Shut Down A CAUTION To reduce the risk of data loss do not use the power button to turn off the computer unless the system is unresponsive yy NOTE If the computer is unresponsive press and hold the power button for four seconds to completely turn off power to the computer Windows 8 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 In the Search field type control 3 On the left side of the screen select Control Panel a
33. Ap HP Z1 Workstation Maintenance and Service Guide Copyright Information Copyright 2012 2013 Hewlett Packard Development Company L P Second Edition February 2013 First Edition April 2012 685888 002 Warranty Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark Credits Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel Intel Xeon and Intel Core are trademarks of Intel Corporation in the U S and other countries
34. Help User help about HP Vision Diagnostics Common operations include e Exit Diagnostics button Closes HP Vision Diagnostic application and reboots the system any running test is aborted e Reload button If available rescans your system hardware and reloads the diagnostics without the need to restart the system e Save button If available saves your system survey test history or error data as an HTML file to removable media Selftroubleshooting with HP Vision Diagnostics 77 Survey tab 78 The Survey tab shows your system hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 You can control the amount of information displayed by selecting a combination of View Level and Category The View Levels include e Overview default High level summary of the system hardware e Summary Limited configuration data for each specific category e Advanced More technical and low level data for the computer savvy user The Categories Levels include e All All categories e Architecture System architecture information such as high level PCI devices low level SMBIOS CMOS and PCI configuration space data e Audio All embedded and add on audio devices e Asset Control Asset control related information such as product name serial number asset tag and universal unique ID information e Communication Communication devices
35. Help and Support gt HP Support Assistant Ey NOTE HP Support Assistant is not available on Linux E support Online access and support resources include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following Web sites are also available to you e http www hp com Provides useful product information e http www hp com support workstation_manuals Provides the latest online documentation e http www hp com go workstationsupport Provides technical support information for workstations e http www hp com support Provides a listing of the worldwide technical support phone numbers Access the telephone numbers by visiting the Web site then select your region and click Contact HP in the upper left corner e http www hp com support workstation_swdrivers Provides access to software and drivers for workstations HP troubleshooting resources and tools 59 Troubleshooting a problem To help you troubleshoot problems with your system HP provides the Business Support Center BSC The BSC is a portal to an extensive selection of online tools To access BSC and troubleshoot a problem with the workstation complete the following 1 Visit http www hp com go workstationsupport 2 Under the Business Support Center menu on the left select Troubleshoot a problem 3 Under Select yo
36. NES 57 Diagnosis at Stamp snicsissewenste seit asios sictntieinsltnsioaveb esudbebea celvedied a a aaa a a 57 Diagnosis during operation cccncscins iva vuacendsnesescersddedasacs cated veeparencedederepceberaumavadensa 57 Troubleshooting checklist 000nnnnnnnennnnneseennessssersneseettrtnseeetrssssrrrssssserrrssseertrssseensrsrsserrsrer tent 58 HP troubleshooting resources and tools wciisicanvccnoriedieivaulinsnninhedinvisainsnisdnisaids ndnakbuantleunlenedieislanivedaniesienseuelnts 59 HP Support Assistant eeeeeceeeeceececececeeeeeeeeecaeeaaeecseaeeseeeeeseeeeeeeeeeeeeeeeeeeeeeeaaeeeaea 59 SUP IOON eane E naniautnecsccas spantawenseventtaacdtaceeaeastets 59 Troubleshooting a Grob lenin iicsiaincasseceicncs iheanvsidesienniveittalwsbinhalaa es aveatinhstaeitesaniienieies 60 Instant Support and Active Chot 2 cciaiccerdsavsncvcnssivertacsderssacateWacontrauanswewennse 60 Customer Advisories Customer and Security Bulletins and Customer Notices 60 Product Change Notifications ceiacanscivoviesentansicioheralesonslestea tsa lactic nduasiealenlalicsicvls 60 Helpfol RIMS g2pntetundencoaenotadevaet opssarancricansensyneraiapanenceasrige arena ataeano eae arama 61 AtS taU eee ta teatamnaraa E cane somnese trac entaaaeh Sagehonteteaauaataees 61 During Operation wi s0y vaueivck sew icine nana Wabeneehebanceedsdbe dation shah a 61 Customer Selene GOI cecscntcsrsateconeedenidvecsatvssbrarsetnlatotemraeunonsuedenienmeaia 62 Trou
37. P Vision Diagnostic prompts to troubleshoot the computer Using the HP Memory Test utility 76 This section describes how to access the HP Memory Test utility oy NOTE The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand alone application outside of HP Vision Diagnostics If the computer is booted from a CD a separate boot CD will be required to use the memory diagnostic Hence HP recommends that a USB key be used to boot the diagnostic utilities It is faster than using a CD and it accommodates both Memory and Vision diagnostics Te In the C VisionDiagnostics directory double click on the MemoryDiaglSO exe file A setup menu appears Follow the setup prompts to create a bootable ISO image of the memory diagnostic utility on a DVD Turn off the computer and restart it with the DVD installed in the optical drive The computer will boot to the DVD and initiate the memory diagnostic utility Follow the diagnostic prompts to troubleshoot computer memory Chapter 4 Diagnostics and troubleshooting User interface The HP Vision Diagnostics application provides six major functions accessible through tabs e Survey Current system hardware information e Test List of all diagnostics available for the system tests are started here e Status Progress and status of currently running diagnostics e History Past diagnostics runs and status e Errors Past diagnostics failures e
38. P supports different amounts of total RAM in various HP workstations based on the number of hardware DIMM slots and the capabilities of the system The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http www hp com support linux_ hardware matrix Audio All HP workstations come with built in audio hardware The audio hardware is supported by the Advanced Linux Sound Architecture ALSA drivers included with all modern Linux distributions The audio hardware provides basic playback and recording features The ability to simultaneously play audio from multiple sources such as applications and CDs is provided by software mixing functionality in the ALSA driver The performance of software audio mixing and playback functionality is greatly improved in ALSA version 1 0 13 and later drivers System RAM 97 98 After the NVIDIA proprietary driver is installed the optional NVIDIA graphics devices supported in the HP Z1 Workstation also provide audio functionality over HDMI which can be passed through the external DisplayPort connector to a monitor with audio capabilities Such a configuration may present two audio hardware choices If you do not hear sound through the speakers one possible reason is that the NVIDIA audio device has been chosen by default Check the audio settings for example Sound in GNOME Control Center Network cards All HP workstations include one or
39. TT SATA Power Management SATA Power Management enables or disables SATA bus and or device power management Intel Turbo Boost Technology The HP Z Workstation series supports Intel Turbo Boost Technology This feature enables the CPU to run at a higher than normal rate When all CPU cores are not necessary for the workload inactive cores are turned off and power is diverted to the active cores to increase their performance Turbo Boost is enabled and disabled with the Computer Setup F10 Utility Go to http www hp com go quickspecs to determine if your CPU supports Turbo Boost HP Cool Tools HP workstations and computers installed with Windows include additional software tools To access or learn more about these tools that can enhance the computer experience 1 Double click the HP Cool Tools icon on the desktop 2 To learn more about an HP Cool Tool application just click on the application s Learn More link 3 To install or launch the applications select the appropriate application and follow the instructions given BIOS ROM 12 The BIOS ROM is a collection of machine language applications stored as firmware in ROM It includes functions such as Power on Self Test POST PCI device initialization Plug and Play support power management and Computer Setup F10 Utility Go to http www hp com go quickspecs to review the latest BIOS ROM specifications Chapter 2 System management Computer Set
40. V lt 0 5W in S5 power Off Yes lt 2W in S5 Power Off 115VAC Yes Yes Component replacement guidelines 51 Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations To review available specifications see http www hp com go quickspecs To reach zero power consumption unplug the workstation from the power outlet or use a power strip with an on off switch For additional information about power saving features see the operating system installation instructions This product is in compliance with U S Executive Order 13221 FEMP Resetting the power supply If an overload triggers the power supply overload protection power is immediately disconnected To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 54 3 Reconnect the power cord and restart the workstation When you power off the workstation through the operating system power consumption falls below what is considered low power consumption but does not reach zero This low power consumption feature extends the life of the power supply 52 Chapter 3 Component replacement information and guidelines Thermal sensors The following illustration shows the locations of the thermal sensors Sensors that attach with a har
41. When enabled the computer shuts down to the lowest possible power state The computer must then be turned on with the power button One of the effects is that wake on LAN is disabled When disabled the computer powers down conventionally 1 Press F10 during startup 2 Using the arrow keys select the Power gt Hardware Power Management gt S5 Enabling ERP compliance Maximum Power Savings then select Enable mode 3 Press F10 to accept the change 4 Select File gt Save Change and Exit and then press Enter to accept the change 1 Press F10 during startup 2 Using the arrow keys select Power gt Hardware Power Management gt S5 Disabling ERP compliance Maximum Power Savings then select Disable mode 3 Press F10 to accept the change 4 Select File gt Save Change and Exit and then press Enter to accept the change Power management features 11 Hyper Threading Technology HTT This computer supports HTT an Intel proprietary technology that improves processor performance through parallelization of computations doing multiple tasks at once The operating system treats an HTT enabled processor as two virtual processors and shares the workload between them when possible This feature requires that the operating system support multiple processors and be specifically optimized for HTT Use the Computer Setup F10 Utility to enable HTT Go to http www hp com go quickspecs to determine if your CPU supports H
42. adidibica wossaseslicbcvtaet 47 Expansion Slol Sieen tina E Eaa E E EE ea Ea ei Eet 47 Hard drives eren eae ey ee E E E O e E E TE E 48 Handling hard disk drives sic resin vidowinssaaitohibicsaw deste cnilesleibbeloain heitelptieisndalnPivavlane 48 MEMORY A E invagscdeaets Juardadeddnsapanaddadad dehy AN E E TETA 49 Supported DIMM configurations ccccesseeeeeseeeeeeseeeeeeeeeeeseeeeeeaeeeenaeees 49 vi BIOS errors and warnings x cc sass ansnesicncdasyalaunnanediehiniasetantedaaslanbedavenannfasvendtexs 49 DIMM installation guidelines ease sexauiesivesntanseesinascnautanne mae neers oeenidad Geneon 49 DIMM installation order ss cociccadrcsnebecdolusaivanbadsninos wwpladhhalenanonedainonainasndiaiibbaics 50 Power SUPPI praca vo ralen oh toate E ara va E E OE EERS 51 Power supply specifications 2 haevesremeienoranu eee we mena 51 Power consumption and heat dissipation cccescceeeesceeeeenseeeesneeeeesteeeees 52 Resetting the power supply s dssicusanonivnssnmanpamreinbaairassaoltntionswadsewespeeriaunanwodytlens 52 Thermal Sensors einar emr a aan e a mea A a e enone 53 4 Diagnostics and troubleshooting sisccsssssseccssscssssecensscessseedsseersceeescsenscsvesesecsiocctencestoccssoesnase 54 Calling SUI a e asoler cannes aaa ra E auras E E ES 55 locating ID labels risate GU eee Sie EEEa EEEE 56 Locating warranty information si5i3d55 lt itcodscirevs che edesscdvasacenedecintetauaaraeenaies nate aaeenaundy 56 DICTI e
43. are required for any hard drives The cables necessary for all hard drive configurations are included in the base system and automatically blind mate or direct connect to the drive s when installed n Handling hard disk drives 48 Z CAUTION Take proper precautions when handling hard disk drives to prevent loss of work and damage to the computer or drive Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are mounted in the computer Always shut down the operating system turn off the power and unplug the power cord Never remove a drive while the computer is on or in standby mode Before handling a drive make sure you discharge static electricity While handling a drive avoid touching the connector Handle a drive carefully Do not drop it from any height Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If you must mail a drive use a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Chapter 3 Component replacement information and guidelines Memory Supported DIMM configurations The HP Z1 Workstation has 4 DIMM slots and supports up to 32 GB ECC or 8 GB non ECC unbuffered DDR3 1600 MHz memory Ey NOTE Mirroring and DIMM sparing are not supported
44. ascneas ate sgunesavaseuesusvendesetdvasacthiuaendvesaressdeendabacs 106 Side O D rd akonei ie A ce Seti staan pss AE AEAII 107 viii 1 Hardware overview This chapter presents an overview of workstation hardware components It includes these topics Topics System board architecture on page 7 Chassis components on page 5 Front and bottom components on page 2 Side components on page 3 Rear components on page 4 Workstation specifications on page 8 Front and bottom components Figure 1 1 Front and bottom components Table 1 1 Component descriptions 1 Camera angle adjustment dial 5 Serial number pull out card 2 Camera 6 Speakers 3 Left and right digital microphones 7 Stand 4 Display 8 Chassis latches bottom view 2 Chapter 1 Hardware overview Side components Figure 1 2 Side components Nahas os o o o Table 1 2 Component descriptions Power button C IEEE 1394a FireWire connector SSZ USB 3 0 connectors 2 Headphone connector Microphone connector 2 keg Hard drive activity light 3 a Slotload optical drive eject button mmm and activity LED 4 Slotload optical drive 5 xD MMC MS SD card reader Side components 3 Rear components Figure 1 3 Rear components excluding stand Table 1 3 Component descriptions 1 Handle 6 Power cord connector 2 Sub Subwoofer connector orange 7 od USB 2 0 con
45. ata that can be managed using HP Systems Insight Manager HP SIM HP Console Management Controller CMC or other systems management applications Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools HP also offers several solutions for controlling access to valuable components and information e HP ProtectTools Embedded Security prevents unauthorized access to data checks system integrity and authenticates third party users attempting system access e Security features such as ProtectTools and the Smart Cover Sensor side access panel sensor help prevent unauthorized access to the data and to the internal components of the computer e By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets e Memory Change and Side access panel sensor Smart Cover Sensor alerts can be forwarded to system management applications to deliver proactive notification of tampering with a computer s internal components ProtectTools the Smart Cover Sensor and the side access panel solenoid lock Hood Lock are available as options on select systems You can manage security settings as follows e Locally with Computer Setup F10 Utility e Remotely with HP CMS or HP System Software Manager SSM which enable the secure co
46. bers and special settings 2 Shut down the operating system turn off the computer and external devices and disconnect any external devices 3 Disconnect the AC power cord from the computer and wait 30 seconds for the power to dissipate ey NOTE The Clear CMOS button does not clear CMOS if the AC power cord is connected to the computer 4 Open the workstation Locate and press the CMOS button For assistance locating the CMOS button and other system board components see the system board layout in System board components on page 6 6 Close the workstation reconnect external devices connect the power cord to the workstation and then turn on the workstation 7 The system boots to an F1 prompt and displays a message that the date time has changed and that system options have changed Press F1 The system shuts down for three seconds and then restarts Use Computer Setup F10 Utility to reset the date and time Clearing and resetting the CMOS 95 Using Computer Setup F10 Utility to reset CMOS 96 Access Computer Setup F10 Utility menu When the computer setup message appears in the lower right corner of the screen press F10 and then press Enter to bypass the title screen if necessary If you do not press F10 while the message is displayed the computer must be rebooted to access this utility From Computer Setup F10 Utility menu select File gt Default Setup This restores the settings that incl
47. ble the power on or setup password features and clear the power on and setup passwords Z WARNING To reduce the risk of personal injury from electrical shock and hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Preparing to configure passwords 93 94 A CAUTION When the computer is plugged in the power supply has voltage applied to the system board even when the computer is turned off Failure to disconnect the power cord can result in damage to the system A CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 1 ae eS Access the jumper a Shut down the operating system turn off the computer and external devices and then disconnect the power cords from the computer and external devices b Disconnect any external devices c Open the workstation d Locate the password header and jumper The password header is E49 The password jumper is blue so it can be easily identified Remove the jumper from pins 1 and 2 Do not lose the jumper Restart the computer a Close the workstation b Reconnect the AC power cord to the computer c Turn on the computer and wait for the workstation to display the HP splash screen Repeat step 1 Replace th
48. bleshooting scenarios and solutions cccceeeeeeeceeeeeeeeceeeeeesenneeeeeecsaeeeeeeseneeeeeeeeennntaeeees 63 Solving minor PPO STW isiiceasyvaalo nate etieivesie esa vedle nian uetscretividbansse ntMivesta Viste ntuotialeaiteelntensieicats 63 Solving hard drive problems ecasazdutcaicnsavannqvacgucnvarssionnegransavanantendesvedsanacneandeantacanneddees 65 Solving display PIO Glens a ndsescrnceapsaveseiannnwe tend tadevetentne sia vebapnbeiurennainteassennerenias 66 Solving audio problems Seen ene ae ee eae eee ann ger on nT eT ee 72 Solving printer problems a sa cgisatsvectvacanvtta tenesayavierscaed taade metiearecers meeaacjvadedesowerssa 73 Self troubleshooting with HP Vision Diagnostics ccccseecceeeeceeceeeseeeeeseeeeeeseeeeceeseeeeeeseeeeseaees 74 RGSS We se ison rte tt tp nol vl ci Sted AE EEE EE 74 Downloading and accessing HP Vision Diagnostics ccccccceesseceeeeeeeeeeeteeeeeetseeeeaes 75 Accessing HP Vision Diagnostics on the computer ccccceeeeeeeeeseteeeeeeeeeeseeettneeeeeeeees 75 Creating and using a bootable USB key ccceesccecceeesnteeeeeeeseneeeeeeseseees 76 Creating and using a bootable DVD sscsccdscisss cccstacsucuncensasonpasaendenersatecenines 76 Using the HP Memory Test utility ccccceeceeeeeeecenceeeeeeeesennneeeeeeeeeeesees 76 vii User TSA CS vi cacein cc devicd ne a Wusbvacindubedabsnduvldccbedauass esacctlaaenebaeuse 77 S rvey TCE yay roses rears tes
49. board 105 Table C 1 Main system board designators continued Designator Name on board Component P70 CPU FAN CPU cooler black P125 HSENSE Hood sensor white P163 ODD PWR SATA ODD power eject white P9603 P9603 R SPKR L SPKR Internal speakers white XBT1 XBT1 BAT Battery holder XMM XMM 1 XMM4 Memory slots XMM4 XU1 XU1 CPU socket Rear I O board All connectors except J90 on the rear I O board are on the bottom of board Table C 2 Rear I O board designators Designator Name on board Component J90 J90 Internal USB 2 0 Type A J8 J8 LAN J64 J64 DisplayPort J15 J15 Rear USB Audio connector white J16 J16 Rear DP LAN connector white J81 USB Dual USB 2 0 J82 USB Dual USB 2 0 J5 J5 Optical S PDIF J11 J11 Subwoofer jack J73 IN Audio Line In jack J74 J74 OUT Audio Line out jack 106 Appendix C System board designators Side I O board Table C 3 Side I O board designators Designator Name on board Component J72 MIC J72 Microphone jack J75 J75 HDPH Headphone jack J71 USB J71 USB 3 0 J70 USB J70 USB 3 0 J J1 1394a J2 J2 4 in 1 Card Reader J7 J7 Side I O connector bottom side Side I O board 107
50. ce of an electrical shock hazard To reduce the risk of injury from electrical shock do not open any enclosed area marked with this symbol kad Product must always be lifted by two persons to avoid personal injury due to product weight Z WARNING To reduce the risk of electric shock or damage to your equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord in a grounded earthed outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the electrical outlet Z WARNING To reduce the risk of serious injury read the Safety amp Comfort Guide It describes proper computer setup posture health and work habits for computer users and provides important electrical and mechanical safety information This guide is located at http www hp com ergo A WARNING Do not use the front bezel as a handle or lifting point when lifting or moving the computer Lifting the computer from the front bezel or lifting it incorrectly could cause the computer to fall causing possible injury to you and damage to the computer To properly and safely lift the computer lift from the bottom of the computer A CAUTION Static electricity can damage the electronic components of the computer To prevent damage to the computer observe the following Electrostatic Discharge ESD precautions while servicing the computer
51. ched to the cable end of the connector 2 Grasp the cable end of the connector and pull it straight out A CAUTION Always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable and result in a failed power supply 46 Chapter 3 Component replacement information and guidelines CPU processor and CPU heatsink A CAUTION Observe the following cautions when removing or replacing the heatsink When removing the heatsink loosen all screws a little at a time to ensure the CPU remains level Do not fully loosen one screw and then move on to the next Do not overtighten the heatsink screws Overtightening can strip the threads in the chassis CAUTION Observe the following cautions when removing or replacing the CPU Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove or install a component Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and handle the CPU only by the edges The CPU socket contacts are delicate and bend easily To avoid bending the contacts use extreme care when installing the CPU in the socket Installing a processor incorrectly can damage the system board Contact an HP authorized reseller or service provider to install the processor If you plan to install the processor yourself view the entire remove and re
52. configuration is complete Desktop management 25 Updating and managing software HP provides several tools for managing and updating software on desktops and computers HP Client Manager Software Altiris Client Management Solutions HP SoftPaq Download Manager System Software Manager HP Client Management Solutions HP Client Management Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling computers in a networked environment HP Client Management Solutions offers these services Detailed views of hardware inventory for asset management PC health check monitoring and diagnostics Proactive notification of changes in the hardware environment Web accessible reporting of business critical details such as thermal warnings and memory alerts Remote updating of system software such as device drivers and ROM BIOS Remote changing of boot order Configuration of system BIOS settings Altiris Client Management Solutions 26 Altiris and HP have partnered to provide comprehensive tightly integrated systems management solutions to reduce the cost of owning HP client PCs The HP CMS is the foundation for additional Altiris Client Management Solutions that address the following topics Inventory and asset management Deployment and migration Help desk and problem resolution Software and operations management Go to http www hp com go Altiris Solu
53. d correctly not paired correctly See the service label on the computer access panel for the correct memory configurations and reseat the DIMMs accordingly 215 DIMM Configuration Error 216 Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware 1 Verify how much memory the computer supports 2 Remove the excess memory 301 Keyboard Error Keyboard failure 1 Reconnect the keyboard with the computer powered off 2 Check the connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller Error I O board keyboard controller is defective or is not set properly 1 Reconnect the keyboard with the computer powered off 2 Connect a keyboard directly to the computer instead of through a switch box 3 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with the computer powered off 2 Connect a keyboard directly to the computer instead of through a switch box 3 Be sure that none of the keys are pressed 4 Replace keyboard 5 Replace system board Diagnostic codes and errors 89 Table 4 9 POST error messages continued Screen message 510 Splash Screen image corrupted Probable cause Splash Screen image has errors Recommended action Update system UEFI
54. d secures it to the work area Desktop management 37 Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the computer is connected to a network that is managed by HP CMS the computer sends a fault notice to the network management application With HP CMS you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests Drive Protection System The Drive Protection System DPS is a diagnostic tool built into hard disk drives and is installed in select HP computers The DPS helps diagnose problems that might result in unwarranted hard disk drive replacement When HP computers are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diagnose conditions that required you to run the DPS software ECC fault prediction When the computer encounters an excessive number of error checking and correcting ECC memory errors it displays a local alert message This message contains information about the errant DIMM enabling you to take action before you experience noncorrectable memory errors ECC DIMMs are standard on this computer Thermal sensors
55. des guidelines for removal and replacement procedures Topics include Battery on page 45 Cable management on page 46 CPU processor and CPU heatsink on page 47 Expansion slots on page 47 Hard drives on page 48 Memory on page 49 Power supply on page 51 Thermal sensors on page 53 Battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years Observe the following warning and caution when replacing the battery N WARNING The workstation has a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose of in water or fire or expose battery to temperatures higher than 60 C 140 F CAUTION Before removing the battery back up the CMOS settings in case they are lost when the battery is removed To back up the CMOS settings select the Save to Removable Storage option in Computer Setup F10 Utility 6 NOTE Do not dispose of batteries battery packs and accumulators with general household waste Component replacement guidelines 45 Cable management Proper routing of the internal cables is critical to the operation of the workstation Follow good cable management practices when removing and installing components Handle cables with care to avoid damage Apply only the tension required
56. e RTC battery might need replacement e CMOS jumper might not be properly installed Memory configuration is incorrect Recommended action 1 Set the date and time from the Control Panel or in the Computer Setup F10 Utility depending on the operating system 2 If the problem persists replace the RTC battery 1 Run the Computer Setup F10 Utility or the Windows utilities 2 Verify that the memory modules are installed properly 3 If third party memory has been added test the memory configuration using HP memory 4 Verify the memory module type 201 Memory Error RAM failure 1 Run the Computer Setup F10 utility or the Windows utilities 2 Be sure that memory modules are installed correctly 3 Verify the memory module type 4 Remove and replace memory modules one at a time to isolate faulty modules 5 Replace faulty memory modules 6 If the error persists after replacing memory modules replace the system board 202 Memory Type Mismatch Memory modules do not match Replace the memory modules with matched sets 203 Memory module failed self test and failing rank was disabled Defective memory module Replace the memory module 204 Memory module failed and user rank was disabled Improper module load Reseat the memory module correctly 205 Memory high temperature detected Insufficient memory module cooling Verify that a memory mod
57. e SATA emulation mode must be set to AHCI RAID in the BIOS setup menu This is the default setting If the mode has been changed follow these steps to change it back 1 During startup press F10 to enter Computer Setup F10 Utility Use the arrow keys to navigate and select options 2 Select a language from the list and then press Enter 3 Select Storage gt Storage Options and then press Enter 4 Select SATA Emulation gt RAID AHCI and then press F10 to save the settings NOTE The SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is used only to support serial attached drives that are configured as a RAID array 5 Select Advanced gt Power On Options and then press Enter 6 Select POST Messages gt Enable and then press F10 to save the settings 7 Select Advanced gt Device Options and then press Enter 8 Select SATA RAID Option ROM Download and then press Enter 9 Select Enable and then press F10 to save the settings 10 Select File gt Save Changes and Exit and then press Enter 11 Press Enter to accept the changes when prompted Configuring SATA RAID in Windows 101 Creating RAID volumes Follow these steps to create RAID volumes 1 Press Ctrl when prompted to enter the Intel Rapid Storage Technology utility Use the arrow keys to navigate and select options NOTE It only a single hard drive is attached the utility does not execute No message i
58. e and set the DriveLock user password 1 2 Power on or restart the computer As soon as the computer is powered on repeatedly press the F10 key until Computer Setup F10 Utility starts If you do not press F10 at the appropriate time you must restart the computer then repeatedly press F10 again to access the utility Select Security gt DriveLock Security For each DriveLock capable drive select a drive by pressing F10 to accept Under Enable Disable DriveLock options select Enable and then press F10 to enable Drivelock for a specific drive Ey NOTE To set the Drivelock master password select Master A CAUTION If you forget the Drivelock password the drive is unusable Enter a new user password 1 to 32 characters long and then press F10 to accept Enter the password again in the Enter New Password Again field If you forget this password the drive is rendered permanently disabled Select File gt Save Changes and Exit and then press Enter to accept the changes After you press Enter the computer performs a cold start before invoking the Drivelock function When the computer starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the computer attempts to start anyway However the boot process most likely fails because data from a locked dr
59. e jumper on pins 1 and 2 Repeat step 3 except press the F10 key during startup to access Computer Setup F10 Utility Use the setup utility to create new passwords Chapter 5 Configuring password security and resetting CMOS Clearing and resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS The CMOS of the computer stores password information and information about the computer configuration Using the CMOS button to reset CMOS To clear CMOS using the Clear CMOS button use the following procedure Z WARNING To reduce the risk of personal injury from electrical shock and hot surfaces disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply has voltage applied to the system board even when the computer is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 1 Back up your computer CMOS settings with Computer Setup F10 Utility and select File gt Save to Disk A CAUTION Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including asset num
60. e tests box under Test mode Selecting interactive tests provides the maximum control over the testing process The diagnostic software will prompt you for input during tests Ey NOTE Memory can not be tested from within the HP Vision Diagnostics application To test the memory in your computer exit HP Vision Diagnostic boot to either the CD or USB flash drive and select HP Memory Test from the boot menu The Duration of Test options control the duration of the test sequence e Number of loops Test runs specified number of times default is 1 e Total test time hours minutes Test runs for a specified amount of time some tests might not run if the specified time is not long enough to run alll tests e Stop at first error Test stops as soon as one error is encountered Test Controls provide additional functions e Select All Unselect All Select unselect all tests in test selection tree e Expand Collapse Expand collapse test selection tree e Start Test Starts executing selected tests and switches to the Status tab to display test execution and status Z WARNING Once started do not reboot or power off your computer until all the tests have been completed To begin testing 1 Select the Test tab 2 Select the type of tests you want to run Quick Complete or Custom 3 Include optional interactive tests by selecting Include interactive tests 4 Choose how you want the test to be executed eit
61. ecome corrupted Power off after you exit the F10 Setup screen 14 Chapter 2 System management Computer Setup F10 Utility menu The following table describes the functions available in the Computer Setup F10 Utility menu 2 NOTE With new BIOS releases the following content is subject to change so the menu might be different than shown Table 2 1 Computer Setup F10 Utility menu descriptions Heading Option Description File System Displays the following system characteristics Information e Product Name e SKU Number e Processor Type e Processor Speed e Processor Stepping e Cache Size L1 L2 L3 e Memory Size e Channel A e Channel B e Integrated MAC e System BIOS e Chassis serial number e Asset Tracking Number e ME Firmware Version e ME Management Mode e Boot Block Date About Displays copyright information Set Time and Enables you to set system time and date Date Flash System Enables you to upgrade the BIOS from a ROM image on CD or USB ROM Replicated Setup Provides these options e Save to Removable Storage Device Saves the workstation configuration including CMOS in the qsetup txt file This file can be saved to a USB device or other storage media e Restore from Removable Storage Device Restores the workstation configuration from a USB device or other storage media Computer Setup F10 Utility 15 16 Table 2 1 Computer Setup F10 Utility menu descriptions continued
62. efer to replace the preinstalled software image with a customized set of system and application software you can deploy a customized software image by e Installing additional software applications after unbundling the preinstalled software image e Using a disk cloning process to copy the contents from one hard disk drive to another The HP Recovery Manager DVDs ROM based setup and ACPI hardware provide further assistance with recovery of system software configuration management and troubleshooting and power management Support for specific features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes Installing a remote system 24 Remote system installation enables starting and setting up the computer using software and configuration information on a network server This feature is usually used for system setup and configuration and can be used to e Deploy a software image on new PCs e Format a hard disk drive e Install application software or drivers e Update the operating system application software or drivers To initiate a remote system installation press F12 when F12 Network Service Boot appears in the lower right corner of the HP logo screen Follow the onscreen instructions to continue the installation process The default boot order is a BIOS configuration setting that can be changed to always attempt a network boot
63. el can be found in the location shown in Figure 4 1 pull out card Figure 4 1 All in one service label location Locating warranty information 56 To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product warranty visit http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty Chapter 4 Diagnostics and troubleshooting Diagnosis guidelines If you encounter a problem with the computer or software the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action Diagnosis at startup Verify that the computer and external monitor if connected are plugged into a functional AC power outlet Remove all CDs or USB drive keys from your system before turning it on Verify that the computer is turned on and the power light is blue normal operation and not red error state If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Diagnosis during operation Look for blinking LEDs on the side of the computer The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic LED and
64. emporary user password If you forget the user password or if the equipment is passed on to another employee the master password can be used to reset the user password and regain access to the hard disk drive HP recommends that corporate system administrators who enable DriveLock also establish a corporate policy for setting and maintaining master passwords This should be done to prevent a situation where an employee sets both DriveLock passwords before leaving the company In such a scenario the hard disk drive is unusable and requires replacement Likewise by not setting a master password system administrators might find themselves locked out of a hard disk drive and unable to perform routine checks for unauthorized software other asset control functions and support For users with less stringent security requirements HP does not recommend enabling DriveLock Users in this category include personal users or users who do not maintain sensitive data on their hard disk drives as a common practice For these users the potential loss of a hard disk drive resulting from forgetting both passwords is much greater than the value of the data DriveLock protects Access to Computer Setup F10 and DriveLock can be restricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling Drivelock Using DriveLock When hard disk drives that support the ATA security com
65. est graphics driver 1 Boot into the OS and uninstall the graphics driver 2 Restart the computer 3 Install the latest graphics driver for your graphics controller Troubleshooting scenarios and solutions 71 Solving audio problems Table 4 5 Audio problems Problem Sound does not come out of the speaker or headphones Cause Software volume control is turned down Solution Click the Speaker icon on the taskbar and use the volume slider to adjust the volume and or adjust the volume control in the audio player The external speakers are not turned on Turn on the external speakers External speakers plugged into the wrong audio jack See your sound card documentation for proper speaker connection Digital CD audio is not enabled Enable digital CD audio 1 From the Control Panel select Device Manager 2 Right click the DVD CD ROM device and select Properties 3 On the Driver Properties tab select Enable Headphones or devices connected to the line out connector have muted the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Volume is muted Click the Speaker icon on the taskbar and make sure the mute button below the volume slider is not selected Computer is in Standby mode Press the power button to resume from Standby mode Sound quality such as tone focus space
66. g system starts The display settings in the operating system are incompatible with your graphics card and monitor 1 For Windows restart your computer in Windows Safe Mode After the operating system starts change the display settings to match those supported by your graphics card and monitor 3 Refer to your operating system and graphics card documentation for information about changing display settings Multiple displays are not enabled in the graphics control panel The graphics driver is not loaded Go to the graphics control panel and enable multi display by selecting either clone mode or extended mode Install the latest graphics driver Troubleshooting scenarios and solutions 69 Table 4 4 External display problems continued Problem Power LED flashes red 6 times once every second followed by a 2 second pause followed by 6 beeps Cause Prevideo graphics error Solution Try these solutions in this order e __Reseat the graphics card if using nVidia graphics reseat the processor if using Intel HD Graphics e Replace the graphics card if using nVidia graphics or replace the processor if using Intel HD graphics e Replace the system board Processor does not support graphics output and no discrete graphics card is installed Either e Install a processor with Intel HD Graphics e Install a supported graphics card Dim characters Blurry video or requested
67. grade the BIOS download the latest SoftPaq images from http www hp com support workstation swdrivers Remote ROM Flash Remote ROM Flash allows system administrators to safely upgrade the ROM on remote HP computers from a centralized network management console resulting in a consistent deployment of and greater control over HP PC ROM images over the network To use Remote ROM Flash the computer must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash and HP Flash see the HP Client Manager Software or System Software Manager sections at http www hp com go ssm HPQFlash The HP Flash utility is used to locally update or restore the system ROM on PCs using a Windows operating system For more information about HP Flash see hitp www hp com go ssm and enter the name of the computer Desktop management 27 FailSafe Boot Block The FailSafe Boot Block enables BIOS recovery in the unlikely event of a ROM flash failure For example if a power failure occurs during a ROM upgrade the Boot Block uses a flash protected section of the ROM to verify a valid system ROM flash when power is restored to the computer If the system ROM is valid the computer starts normally If the system ROM fails the validation check the FailSafe Boot Block provides enough support to start the computer from a BIOS image CD created from a SoftPaq The BIOS image CD programs the system ROM with a valid image
68. her Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you want the diagnostic test for a specified time period enter the amount of time in minutes Selftroubleshooting with HP Vision Diagnostics 79 6 Status tab Click the Start Test button The Status tab which allows you to monitor the progress of the tests automatically displays during the testing process When the tests are complete the Status tab shows whether the devices passed or failed If errors are found go to the Errors tab to view detailed information and recommended actions The color coded Status tab displays the overall progress and status of the test scenario and of each test The states and colors are Waiting black No test is running Running blue At least one test is currently running Passed green All tests have run successfully meaning that no hardware error or defect was detected Failed red The tests have detected at least one error with your system Canceled orange The test scenario has been explicitly canceled in which case no pass or fail conclusion can be drawn The available data is Current Loop Current execution loop out of total number of loops specified in the Test panel Test Time Total time elapsed since the beginning of the test execution Test Complete Number of tests successfully completed out of the tota
69. installed not an indicator of bad CPU Recommended action CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Verify that the CPU is present 2 Reseat the CPU Red Power LED blinks four times once every second followed by a two second pause Four beeps Power failure power supply is overloaded CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Open the access panel and ensure that all power connections are secure on the system board 2 Check if a device is causing the problem by removing all attached devices such as hard disks optical disk drives and expansion cards Power on the computer If the system enters the POST power off and replace one device at a time repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly Red Power LED blinks five times once every second followed by a two second pause Five beeps Red Power LED blinks six times once every second followed by a two second pause Six beeps Red Power LED blinks seven times once every second followed by a two second pause Seven beeps Pre video memory error Pre video graphics error
70. isplayPort monitor If there is no monitor audio device listed the monitor does not support audio 3 Click Set Default Audio input does not The wrong device is setas 1 Go to Control Panel gt Sound work the default audio input a On the Recording tab select the appropriate input 3 Click Set Default Solving printer problems Table 4 6 Printer problems Problem Cause Solution Printer does not print Printer is not turned on and Turn the printer on and be sure it is online online The correct printer driver for the 1 Install the correct printer driver for the application application is not installed Try printing using the MS DOS command DIR C gt printer port Replace printer port with the address of the printer used If the printer works reload the printer driver If you are on a network you Make the proper network connection to the printer might not have made a connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables might not be connected properly Troubleshooting scenarios and solutions 73 Self troubleshooting with HP Vision Diagnostics Hewlett Packard Vision Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP desktop and workstation systems This diagnos
71. itched noise coming from inside a flat panel monitor 70 Brightness and contrast settings are too high Chapter 4 Diagnostics and troubleshooting Lower brightness and contrast settings Table 4 4 External display problems continued Problem Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Some typed symbols do not appear correctly Cause Solution Select the monitor s Auto Adjustment option in the monitor s onscreen display menu Flat panel monitor s internal 1 digital conversion circuits might be unable to correctly interpret the output synchronization of the 2 Manually synchronize the Clock and Clock Phase graphicscard onscreen display functions Use the Character Map to locate and select the appropriate symbol The font you are using does not support that symbol Select Start gt All Programs gt Accessories gt System Tools gt Character Map You can copy the symbol from the Character Map into a document The graphics driver does is not Try either solution working properly or does not support the symbol set with that resolution e Change the panel resolution in the Windows Control Panel gt Screen Resolution menu or through the control panel for the graphics controller Intel or nVidia e Install the lat
72. ith or without a keyboard or mouse attached When the keyboard and mouse are attached to the workstation they remain locked until the power on password is entered Enable or disable POST Messages to change the display status of POST messages POST Messages suppresses most messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually enable POST Messages during POST press any key except F1 through F12 Specify an Ownership Tag which is displayed on the screen when the workstation is started or restarted Specify the Asset Tag or property identification number assigned to this workstation Computer Setup F10 Utility 13 e Enable power on password prompts during system restarts warm starts and power on e Hide or show the integrated I O functionality including serial USB or parallel ports audio or embedded NIC Hidden devices are inaccessible which increases system security e Enable or disable removable media boot ability e Enable or disable removable media write ability if supported by hardware e Replicate the workstation setup by saving system configuration information on CD and restoring it on workstations e Execute self tests on specified SATA hard disk drives if supported by the drive Accessing Computer Setup F10 Utility To access Computer Setup F10 Utility 1 Power on or restart the workstation
73. ive cannot be accessed In a single drive computer if the drive has Drivelock enabled the computer might not be able to boot to the operating system and might try to boot from the network or from another storage device depending on the boot ordering options Regardless of the outcome of the start attempts the drive locked drive remains inaccessible without the DriveLock password In a two drive computer that has a boot drive and a data drive you can apply the DriveLock feature to the data drive only In this case the computer can always start but the data drive is accessible only when the DriveLock password is entered Cold starts require that you enter DriveLock passwords However DriveLock passwords are also required for warm starts For example if you boot to DOS and press Ctrl Alt Del you must enter the DriveLock password before the computer completes the next start cycle This warm start behavior is consistent with the DriveLock feature Chapter 2 System management Password security The power on password prevents unauthorized use of the computer by requiring the entry of a password to access applications or data when the computer is powered on or restarted The setup password specifically prevents unauthorized access to the Computer Setup F10 Utility and can also be used as an override to the power on password An administrator can enter the setup password at the prompt for the power on password and gain access to the computer
74. ked 3 Select the removable media drive and click Save Ey NOTE Do not remove the media until a message indicates the files have been written 4 Print the desired information HTML file fa NOTE To exit HP Vision Diagnostics click Exit Diagnostics at the bottom of the screen Be sure to remove the removable media 82 Chapter 4 Diagnostics and troubleshooting Diagnostic codes and errors This section presents information about diagnostic LED codes LED color definitions and POST error messages to help you troubleshoot problems Diagnostic LED and audible beep codes This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or during the POST Table 4 7 Diagnostic lights and audible codes Activity Possible cause Recommended action Blue Power LED on No Computer on beeps Blue Power LED blinks Computer in Sleep mode every two seconds No S3 Suspend to RAM beeps Select models only Blue Power LED is off No Computer in Hibernate beeps mode S4 Suspend to disk or system is off 55 N A Blue Power LED blinks Computer in Sleep mode three times once per S3 Suspend to RAM second No beeps Select models only Blue Power LED blinks four Computer in Hibernate times once per second mode S4 Suspend to No beeps disk User selectable See Computer Setup F10 Utility menu on page 15 for details For the foll
75. keys on the keypad Real time clock RTC battery might need replacement Network driver is loaded and no network connection is established The Num Lock key might be on Reset the date and time in the Control Panel Replace the RTC battery Establish a network connection or use Computer Setup F10 Utility or the Microsoft Windows Device Manager to disable the network controller Press Num Lock The Num Lock key can be disabled or enabled in Computer Setup F10 Utility Poor performance is experienced Processor is hot Hard drive is full 1 Verify that airflow to the computer is not blocked 2 Verify that chassis fans are connected and working properly Some fans operate only when needed 3 Verify that the processor heatsink is installed properly Transfer data from the hard drive to create more space on the hard drive Troubleshooting scenarios and solutions 63 64 Table 4 1 Minor problems continued Problem Cause Workstation powered off Processor thermal protection automatically and the Power _ is activated LED flashes red two times once per second followed by a two second pause and then two consecutive beeps OR A fan might be blocked or not turning The processor heatsink is not properly attached to the processor Possible Solution 1 Verify that the computer air vents are not blocked 2 Open the access panel and press the computer power butto
76. l number of test to execute Cancel button Immediately terminates all currently running tests History tab 80 The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The contents of the History Log may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button Chapter 4 Diagnostics and troubleshooting Errors tab The Errors tab displays detailed information about any errors found as well as any recommended actions The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following information e Device Device tested e Test Type of test run e Times Failed Number of times the device has failed a test e Defect Code Numerical code for the failure error codes are defined in the Help tab e Description Error the diagnostic test found e Reason Likely cause of the error e Recommended Repair Recommended action that should be performed to resolve the failed hardware e Warranty ID A unique error code associated with the specific error on your computer be prepared to provide it when contacting the HP Support Center for assistance with a hardwa
77. lace the cable connected 535 LED Backlight cable not The LED Sync backlight cable 1 Reseat the cable connected between the system board and the LCD panel is missing or not 2 Replace the cable connected 536 LCD DP cable not The LCD DP cable between the 1 Reseat the cable connected system board and the LCD panel is 2 Replace the cable missing or not connected Chapter 4 Diagnostics and troubleshooting Table 4 9 POST error messages continued Screen message Probable cause Recommended action 537 Bluetooth module not connected The Bluetooth module is missing or not connected 1 Replace or reconnect the missing Bluetooth module 2 Replace or reseat the missing module cable 538 Panel I O cable not connected The Panel I O cable is missing or not connected 1 Reseat the cable 2 Replace the cable 912 Computer Cover Has Been Removed Since Last System Start Up N A No action required 922 Fatal error on PCle slot X Fatal error occurred in the designated slot Move the card to a different slot If the problem persists replace the card 925 Fatal Misc error A fatal miscellaneous chipset error was detected Contact HP Support 928 Fatal machine check detected on CPU X Contact HP support 929 Fatal MCA error 942 Memory Training error 1720 SMART Hard Drive Detects Imminent Failure An MCA condition was detected o
78. led enter Setup and try adding a POST delay under Advanced gt Power On Run the Computer Setup F10 utility and increase the POST Delay in Advanced gt Power On Options Troubleshooting scenarios and solutions 65 Table 4 2 Hard drive problems continued Problem Cause Solution Nonsystem disk or System is trying to start Remove the media device NTLDR missing from non bootable message media System is frying to start 1 Insert bootable media and restart the computer from a damaged hard drive 2 Ifthe hard drive is still inaccessible and MBR Security is enabled try restoring the previously saved MBR image by entering the Computer Setup F10 Utility and selecting Security gt Restore Master Boot Record System files missing or 1 Insert bootable media and restart the computer not properly installed Peper 2 Verify that the hard drive is partitioned and formatted 3 Install the system files for the appropriate operating system if necessary Hard drive boot Run the Computer Setup F10 Utility and enable the hard drive entry disabled in Computer in the Storage gt Boot Order list Setup Workstation will not Hard drive is damaged Replace the hard drive start Solving display problems Table 4 3 Internal LCD display problems Problem Cause Solution Blank screen no video Cable connections are 1 Verify the LCD display cable connection to J16 on the system not correct board and
79. lem POST checks the following items to ensure that the computer system is functioning properly e Keyboard e DIMMs e CD or DVD drives e All mass storage devices e CPUs e Controllers e Fans e Temperature sensors e Cables front rear panels audio and USB ports The table shown next describes the POST error messages Table 4 9 POST error messages Screen message Probable cause Recommended action 101 Option ROM Checksum System ROM checksum Verify the you have the latest ROM E a 1 Flash the ROM if needed 2 If an expansion card was recently added remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be 1 Clear the CMOS set improperly or might be defective 2 Remove the expansion boards 3 Replace the system board 110 Out of memory space for option ROMs Option ROM for a device could not run because of memory constraints Run the Computer Setup F10 Utility to disable unneeded option ROMs and to enable ACP 1 USB Buffers at Top of Memory 162 Systems Options Error Diagnostic codes and errors 87 88 Table 4 9 POST error messages continued Screen message 163 Time and Date Not Set 164 Memory Size changed Probable cause e Invalid time or date in configuration memory
80. lternative delimiter character current password For information about the alternative delimiter characters see the following section 4 Press Enter National keyboard delimiter characters 36 Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer Table 2 3 National keyboard delimiter characters Language Delimiter Language Delimiter Language Delimiter Arabic Greek S Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish Brazilian vA Italian Swedish Finnish Chinese Japanese Swiss Czech Korean Taiwanese Danish Latin American Thai French Norwegian Turkish French Canadian Polish U K English German Portuguese U S English Bosnia Herzegovina Croatia Slovenia and Yugoslavia Chapter 2 System management Clearing passwords If you forget the password you cannot access the computer For instructions about clearing passwords see Configuring password security and resetting CMOS Chassis security Smart Cover Sensor The Smart Cover Sensor is a combination of hardware and software technology that alerts you if the interior or the computer is accessed provided the sensor has been configured in Computer Setup F10 Utility The sensor alerts you when the side panel is removed desktop and tower models or when the computer is opened all in
81. mand set are detected DriveLlock appears under the Security menu in the Computer Setup F10 Utility menu You are presented with options to set the master password and to enable DriveLock You must provide a user password to enable DriveLock Because the initial configuration of DriveLock is typically performed by a system administrator a master password should be set first HP encourages system administrators to set a master password whether they plan to enable DriveLock or not This gives the administrator the ability to modify Drivelock settings if the drive is locked in the future After the master password is set the system administrator can enable DriveLock or leave it disabled If a locked hard disk drive is present POST requires a password to unlock the device If a power on password is set and it matches the device s user password POST does not prompt the user to re enter the password Otherwise the user is prompted to enter a DriveLock password For a cold start use the master or user password For a warm start enter the same password used to unlock the drive during the preceding cold start Users have two attempts to enter a correct password During cold start if neither attempt succeeds POST continues but the drive remains inaccessible During a warm start or restart from Windows if neither attempt succeeds POST halts and the user is instructed to cycle power Desktop management 31 Enabling DriveLock 32 To enabl
82. might need to refer to the monitor manual for an explanation of LED signals Screen blanking utility installed or energy saver features enabled System ROM is bad system is running in FailSafe Boot Block mode indicated by 8 beeps Press a key or the mouse button and if set enter your password Reflash the ROM using a SoffPaq Processor does not support graphics output and no discrete graphics card is installed NOTE Power LED flashes red 6 times once every second followed by a 2 second pause followed by 6 beeps Computer is in Hibernate mode Either e Install a processor with graphics support e Install a supported MXM graphics card Press the power button to resume from Hibernate mode Multiple displays are not enabled in the graphics control panel Go to the graphics control panel and enable multi display by selecting either clone mode or extended mode The graphics driver is not loaded Install the latest graphics driver The graphics driver is not working properly 1 When you see Press F8 in the bottom right corner of the screen restart the computer and press F8 during startup 2 Using the keyboard arrow keys select Windows Safe Mode then press Enter 3 In Windows uninstall the graphics driver 4 Reboot the computer into the normal Windows mode 5 Install the latest graphics driver The display works properly during the POST but goes blank when the operatin
83. n 3 Verify that the system fan is running 4 Verify that the processor heatsink fan spins If the fan is not spinning verify that the heatsink fan cable is plugged into the system board connector and that the heatsink is properly seated 5 Replace the processor heatsink System does not power on System cannot power on and the LEDs on the side of the computer are not flashing Chapter 4 Diagnostics and troubleshooting Press and hold the power button for less than four seconds If the hard drive LED turns green then perform the following steps 1 To find a faulty device remove all devices one at a time a Disconnect AC power to the computer b Remove a device c Reconnect AC power and power on the computer 2 Repeat this process until the faulty device is identified Remove the graphics card last Replace the faulty device 3 If no faulty device is found replace the system board OR 1 Press and hold the power button for less than four seconds If the hard drive LED does not illuminate then perform the following tasks a Verify that the computer is plugged into a working AC outlet b Verify that the power button harness is connected to the inline front panel I O device assembly connector 2 Verify that the power supply cables are connected to the system board Solving hard drive problems Table 4 2 Hard drive problems Problem Hard drive error occurs Cause Hard
84. n the system A DIMM or DIMMs did not train correctly Hard drive is about to fail Some hard disk drives have a firmware patch that fixes erroneous error messages Contact HP Support Contact HP Support 1 Determine if the hard disk drive is giving a correct error message 2 Run the Drive Protection System test if applicable 3 Apply firmware patch if applicable See hitp www hp com support 4 Back up contents and replace the hard disk drive 1783 Fixed Disk 0 1 locked Hard disk drive failure Diagnose the hard disk drive and replace it if necessary 1796 SATA Cabling Error Missing or improperly attached cable Verity that a cable is attached Reattach the cable 1797 SATA Drivelock is not supported in RAID mode SATA Drivelock is not supported in RAID mode Disable RAID mode or disable SATA drivelock 1801 Microcode Update Error Unknown or unsupported processor stepping The microcode update failed Check the processor stepping to ensure it is a supported stepping If it is contact HP Support 1802 Processor Not Supported The system board does not support the processor Replace the processor with a compatible one 1803 Processor feature set is insufficient for current system settings Processor feature set is insufficient for current system settings The UEFI settings do not match the support provided by the processor Change
85. n in the scroll list to view the index Product Change Notifications 60 Product Change Notifications PCNs are proactive notifications for product changes occurring within a 30 60 day window of the effective date of the change in the manufacturing process PCNs give customers advanced notice of changes to their product such as an updated BIOS version that they may need to qualify prior to the change taking place The latest PCNs are located at hitp www hp com go workstationsupport Chapter 4 Diagnostics and troubleshooting Helpful hints At startup During If you encounter a problem with the workstation monitor or software the following general suggestions might help you isolate and focus on the problem before taking further action e Verify that the workstation and monitor are plugged into a working electrical outlet e Remove all optical discs and USB drive keys from the drives before powering on the workstation e Verify that the workstation is turned on and the power light is on e If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs e Verify that the monitor is turned on and the green monitor light is on e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Ifthe workstation has multiple video sources and only a single monitor the monitor mu
86. n password Password Computer Setup F10 Utility 17 Table 2 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Password This option becomes available when you create a setup and or power on password It provides Options these options e Lock Legacy Resources Prevents the operating system from changing resources to serial parallel or diskette controller e Setup Browse Mode Enables read only functionality for password info e Password Prompt on F9 amp F12 Enables a password prompt on a warm boot e Network Server Mode Enables network server mode Device Security USB Security Makes the following devices available or hidden to the workstation e Embedded security device e Internal webcam device e 1394 cardreader controller e Texas Instruments USB3 controller e System audio e Network controller e SATAO e SATAII e SATA2 For each device except Embedded Security Device Device Available is the default setting and allows the operating system to access the device Device Hidden makes the device unavailable it is disabled by the BIOS and cannot be enabled by the operating system NOTE An entry for enabling Drivelock appears in the setup menu if the workstation has a DriveLock compatible hard disk drive Set workstation USB ports to Enabled Disabled e Side USB Ports 1 2 e Rear USB Ports 1 4 e Internal USB Port Slot Security Lets yo
87. nd then select System and Security gt Power Options 4 In Power Option Properties select Choose What the Power Button Does Select the desired options Desktop management 39 3 Component replacement information and guidelines This chapter provides warnings cautions information and guidelines for removal and replacement procedures It does not document the step by step procedures i IMPORTANT Removal and replacement procedures are now available in videos on the HP website Go to the HP Customer Self Repair Services Media Library at http www hp com go sml This chapter includes these topics Topics Warnings and cautions on page 41 Service considerations on page 42 Product recycling on page 43 Component replacement guidelines on page 45 e Battery on page 45 e Cable management on page 46 e CPU processor and CPU heatsink on page 47 e Expansion slots on page 47 e Hard drives on page 48 e Memory on page 49 e Power supply on page 51 e Thermal sensors on page 53 40 Chapter 3 Component replacement information and guidelines Warnings and cautions Z WARNING These symbols on any surface or area of the equipment indicate the following Presence of a hot surface or hot component If this surface is contacted the potential for injury exists To reduce the risk of injury from a hot component let the surface cool before touching Ay Presen
88. nductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static shielding materials Static shielding materials provide the following levels of protection Method Antistatic plastic Carbon loaded plastic Metalized laminate Voltage 1 500V 7 500V 15 000V Grounding the work area to prevent static e Cover the work surface with approved e static dissipative material Use a wrist strap connected to the work surface and Disconnect power and input signals before inserting and removing connectors or test equipment damage properly grounded tools and equipment f e Use fixtures made of static safe materials e Use static dissipative mats foot straps or when fixtures must directly contact air ionizers to give added protection dissipative surfaces e Handle electrostatic sensitive e Keep work area free of nonconductive components parts and assemblies by materials such as plastic assembly aids and the case or PCB laminate Handle them Styrofoam only in static free work areas i e Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended e Antistatic tape e Static awareness labels ESD prevention A m terials and e Antistatic smocks aprons and sleeve e Wrist straps and footwear straps providing 6h ee equipment protectors one megohm 10 resistance e Conductive bin
89. nectors 4 3 Ca Audio line out connector green 8 S PDIF Optical S PDIF audio output 4 ye Audio line in connector blue 9 fa RJ 45 network connector 5 DisplayPort DisplayPort connector output input 10 Cable lock slot 4 Chapter 1 Hardware overview Chassis components Figure 1 4 Chassis components Table 1 4 Component descriptions 1 Chassis and display assembly 7 Memory modules DIMMs 13 Graphics filler block installed if graphics card assembly is not ordered 2 Stand 8 Slotload optical drive 14 Rear O board 3 Power supply 9 Hard drive and carrier assembly 15 Wireless keyboard mouse USB receiver 4 Graphics card assembly 10 System board 16 Memory fan 5 Mini PCI cards 11 Side I O board 6 Processor CPU heatsink 12 Speakers Chassis components 5 System board components The following figure and table describe the system board component layout Figure 1 5 System board component locations 0 m Memory Sockets toad order indicated EC REAR I O Table 1 5 Component descriptions 1 0 Cooling Service 1 Internal USB header 10 CPU fan 17 Clear CMOS 2 Internal USB 11 Memory fan 18 Crisis Recovery jumper 3 Rear DP LAN 12 MXM fan 19 ME AMT flash override jumper 4 Rear USB Audio Power 20 Password jumper 5 Side I O 13 Battery Misc SATA 14 Main power 22 Display 6 HDD SATA 6Gb s 15 ODD power 23 Hood sensor 7 ODD SATA 3Gb s 16 Power button
90. nel memory controller Microarchitecture improvements Integrated graphics some models Advanced Vector Extensions AVX to increase floating point performance Intel DMI2 interface connecting the processor to the I O controller 400W 90 efficient 80 PLUS Gold compatible with ENERGY STAR requirements Supports European Union ERP Lot 6 tier2 power limit of less than 0 5W in off mode Memory technology Chapter 1 Dual in line memory modules DIMMs based on DDR3 1600MHz technology Supports error checking and correcting ECC and non ECC DIMMs Two direct attach memory channels enable low latency access and fast data transfer for improved performance Up to 32 GB system memory 8 GB DIMMs 1600 MHz 2 4 8 GB ECC unbuffered DIMM 1600 MHz 2 GB non ECC unbuffered DIMM NOTE The processor controls the speed of the memory If the processor only supports 1333 MHz memory then memory will run at 1333 MHz regardless of the speed capability of the DIMMs Hardware overview HP Z1 Workstation e One MXM graphics card assembly optional that has PCle x16 link can support up to Gen3 NOTE The speed of the PCle x16 link is determined by the processor and the graphics card If the processor or the graphics card only support PCle Gen2 speeds the MXM PCle x16 link will run at Gen2 speeds Graphics e Supports Intel HD Graphics 2000 or P3000 depends on processor type e Can simultaneously drive the internal display and a monitor c
91. ness can be replaced Figure 3 2 Thermal sensor locations Table 3 2 Thermal sensor descriptions 1 Outlet air sensor 4 MXM GPU sensor 7 Memory VR sensor 2 12V 3 3V VR sensor 5 CPUO VR sensor 8 Hard disk drive sensor 3 Backlight VR sensor 6 CPUODTS sensor inside processor 9 Inlet air sensor Component replacement guidelines 53 4 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues and includes these topics Topics Calling support on page 55 Locating ID labels on page 56 Locating warranty information on page 56 Diagnosis guidelines on page 57 Troubleshooting checklist on page 58 HP troubleshooting resources and tools on page 59 Troubleshooting scenarios and solutions on page 63 Self troubleshooting with HP Vision Diagnostics on page 74 Diagnostic codes and errors on page 83 54 Chapter 4 Diagnostics and troubleshooting Calling support At times you might encounter an issue that requires support When you call support Have the computer readily accessible Write down the computer serial numbers product numbers model names and model numbers and have them in front of you Note any applicable error messages Note any add on options Note the operating system Note any third party hardware or software Note the details of any blinking LEDs on the front of the
92. ninidyiplinnnnuoicicontinny tones 37 Fault notification and recovery 12a rciaieioeeuhieneaw wen eed me 38 Drive Protection System sinsercon a i o E 38 ECC fault prediction serssrrrr nea e aa ai 38 Thermal sensors ua sea anaes neta esha ater eee a rS 38 Dea STE power UTICA aie sssexcsse asivarieesn tein viesei de e aa gba i E a 39 Changing the power button configuration Windows only escceeeereeeees 39 3 Component replacement information and guidelines cceccccsccssccssscccesccccescccesceeees 40 WY GLANS Gnd SCENE sssini lt voeanenavsceraeautnrdast evbacers amen Ena aKa REE ASE ER Ea wert ame iiit 41 Service considerations pa uiabiunancebineldtaniaratersohiniar mans tumeaiinsarhoninndsinanesesneuasbheaenisenests 42 Tools and software requirements cccceesccceeseeeeeeeneeeceseeeeeesseeeeeeeaeeeeetaeeeesseeeeenes 42 Electrostatic discharge ESD information cc 0ieccaacascaacsneteeraussseubaerentousuensoucanamvareauanes 42 Product recycling eee eee errr erence re eee nr ree Onn a E OR O een E E TO er Serer cere 43 Component replacement guidelines cccccccecseseeeeeeseeeeeeeeeeseaeeeeeeseeeseeeeeeeeeeeeeenseessetseeensaes 45 Eo IUE a AAE EE EEE EE dy caaey sated sqatnce E dates agerctencesedgeea TE 45 Cable management wivcxsaniasawieiaoedonnenaaiornderensxonbadnivartbuaresbununeidanetsnanniempannanens 46 CPU processor and CPU heatsink savexisiinsiciiniewdedstan nednnsib elven lsamsiet ariehbins
93. nsistent deployment and control of security settings from a simple command line utility For more information about Computer Setup F10 Utility see Computer Setup F10 Utility menu on page 15 The following Computer Setup F10 Utility features let you manage computer security Table 2 2 F10 security features overview Feature Purpose Removable Media Boot Control Prevents booting from removable media drives Serial Parallel USB or Infrared Prevents transfer of data through the integrated serial parallel USB or infrared Interface Control interface Prevents use of the computer until the password is entered applies to initial system Power On Password startup and restarts Prevents reconfiguration of the computer through the Setup utility until the Setup Password P password is entered Network Server Mode Provides unique security features for computers used as servers Desktop management 29 SATA hard disk drive security 30 HP computers include the HP Drivelock facility for SATA hard disk drives to prevent unauthorized access to data Z WARNING Enabling Drivelock can render a SATA hard disk drive permanently inaccessible if the master password is lost or forgotten No method exists to recover the password or access the data DriveLock has been implemented as an extension to Computer Setup F10 functions It is only available when hard disk drives that support the ATA security command set
94. o display a message before loading options ROMs e After Power Loss On Off Last State Enabling this option directs the previous state to be the default e POST Delay in seconds 5 10 15 20 None Adds a specified delay to the POST process This delay is sometimes needed for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives you time to select F10 to enter Computer Setup F10 Utility e Remote Wakeup Boot Source Enables you to set the remote wakeup boot source as o Local Hard Drive o Remote Server e System Recovery Boot Support Disabled Enabled e Bypass F1 Prompt on Configuration Changes BIOS Power On Enables you to disable or specify a weekday and time for BIOS power on Bus Options Configures graphics cards per workstation slots In multi graphics card configurations this option designates one card as primary graphics and the other card as secondary graphics e PCI SERR Generation Enabled Disabled Controls PCI SERR generation for ill behaved PCI add in cards that can generate SERR spuriously e PCI VGA Palette Snoop Disabled Enabled Controls PCI VGA Palette Snooping for compatibility purposes e PCI Latency Timer 32 64 128 160 192 224 248 128 PCI Clocks is the default Onboard Enables you to set resources IRQ DMA I O Rate for or disable onboard system devices such as Devices
95. o move the cursor to the desired device and then perform one of the following actions e Press Enter to select the device then use the arrow keys to move that device up or down in the boot order Press F10 to accept the new boot order e Press F5 on a selected device to enable or disable the device from consideration as a bootable device e Press Enter and the selected device will be de selected MS DOS drive lettering assignments might not apply after an operating system other than MS DOS has started Boot devices can be disabled in the boot order process These order changes are stored in the physical ROM when the F10 Setup changes are confirmed with File gt Save Changes and Exit You can temporarily override the boot order To start one time from a device other than the default device specified in Boot Order restart the workstation and press F9 when the F9 Boot Menu message appears on the screen After POST completes a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The workstation then starts from the selected non default device for this one time Security Setup Password Enables you to set and enable a setup password for the administrator If you create a setup password you must use it to change workstation setup options to flash the ROM and to make changes fo certain Plug and Play settings under Windows Power On Enables you to set and enable the power o
96. olutions of an NVIDIA proprietary graphics driver environment execute the following command usr bin nvidia settings To create and manipulate the etc X11 xorg conf file execute the following command usr bin nvidia xconfig NVIDIA Graphics Workstations 99 B Configuring RAID devices This appendix contains the following information e Instructions on setting up and managing SATA RAID volumes in Windows e Asummary of software RAID considerations in Linux and references to procedures on configuring software RAID for Linux The following SATA RAID configurations are supported on workstations that have two 2 5 in hard drives e RAID O Striped disk array o Two drive minimum o Improved I O performance o No fault tolerance e RAID 1 Mirrored disk array e Two drives o 100 redundancy o Can recover from a single drive failure o Provides improved read performance The following additional information is available e For RAID configuration information go to http www hp com support RAID_FAQs e For guidelines on preparing for RAID configuration go to http www hp com support workstation_manuals Configuring SATA RAID in Windows This section explains how to use the Intel Rapid Storage Technology utility to set up and manage SATA RAID volumes in Windows 100 Appendix B Configuring RAID devices Configuring the system BIOS to enable embedded SATA RAID functionality To set up a RAID configuration th
97. om wwsolutions linux index html 104 Appendix B Configuring RAID devices C System board designators This appendix describes the system board designators for this computer Main system board Table C 1 Main system board designators Designator Name on board Component El FDO E1 Flash Descriptor Override header jumper E14 BB E14 Boot Block header jumper E15 BBR E15 Crisis recovery header jumper E49 PSWD E49 Clear password header jumper CON4 CON4 Webcam Digital Mic connector CON5 CON5 Bluetooth connector optional CON6701 CON6701 Rear DP LAN connector white J7 J7 Side I O connector black J15 J15 Rear USB Audio connector white J16 J16 eDP embedded DisplayPort connector white J41 Slot O PCle3 x 16 100W MXM PCle x16 graphics connector black J61 Slot 1 PCle2 x1 10W Mini PCle PCle2 x1 USB connector black J62 Slot 2 PCle2 x1 10W Mini PCle PCle2 x1 USB connector black J63 Slot 3 PCle2 x1 10W Mini PCle PCle2 x1 USB connector black SW50 SW50 CMOS Clear CMOS button P1 PWR Power Supply 20 pin white P2 PWR LED LED Sync and Power 19 pin black P5 PB LED Side power button LED black P9 MXM FAN MXM blower white P11 MEMFAN Memory blower black P26 Internal USB Internal USB 2 0 2x5 header blue P60 SATAO SATA 6 0 Gbps HDD port black P61 SATA1 SATA 6 0 Gbps HDD port black P62 SATA2 SATA 6 0 Gbps HDD port black Main system
98. on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you will enter the F10 setup screen with read only permission See the Setup Browse Mode option under the Power On options Chapter 2 System management Entering a setup password If a setup password has been established on the computer you will be prompted to enter it each time you run Computer Setup F10 Utility To enter a setup password 1 2 3 Restart the computer As soon as the computer is powered on repeatedly press the F10 key until you enter Computer Setup F10 Utility If you do not press F10 at the appropriate time you must restart the computer then repeatedly press F10 again to access the utility When the key icon appears on the monitor enter the setup password and press Enter Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must restart the computer before you can continue Changing a power on or setup password To change a power on or setup password 1 2 3 5 Restart the computer To change the power on password go to step 4 To change the setup password as soon as the computer is powered on repeatedly press the F10 key until you enter Computer Setup F10 Utility If you do not press F10 at the appr
99. onnected to the external DisplayPort NOTE If an MXM graphics card is installed the Intel HD Graphics is disabled NOTE Intel Core processors provide Intel HD Graphics 2000 Intel Xeon processors with model designations that end in 5 provide Intel HD Graphics P3000 e RAID configurations for SATA RAID levels O 1 e External and internal USB 2 0 ports e External USB 3 0 ports e HP Low Power State technology enabled e Supports European Union ERP Lot 6 tier2 power limit of less than 0 5W in off mode e RJ45 for LAN e DisplayPort output input 1 0 technology e Webcam e Digital Microphone array e Headphone and microphone e Line in and line out e Subwoofer e Optical S PDIF output e External 1394a powered port e 4 in 1 card reader Workstation specifications 9 Environmental specifications Table 1 6 HP Workstation environmental specifications Temperature Humidity Operating 5 C to 35 C 40 F to 95 F Non operating 40 C to 60 C 40 F to 140 F NOTE The ambient upper limit of 35 C is good up to 1524 m 5000 ft elevation Derate by 1 C for every 305 m 1000 ft above 1524 m 5000 ft For example at 3 048 m 10 000 ft the upper ambient air temperature limit is 30 C Operating 8 to 85 relative humidity non condensing Non operating 8 to 90 relative humidity non condensing Altitude Operating 0 to 3 048 m 10 000 ft Non operating 0 to 9 144 m 30 000 ft Shock O
100. opriate time you must restart the computer then repeatedly press F10 again to access the utility When the key icon appears enter the current password a slash or alternative delimiter character the new password another slash or alternative delimiter character and the new password again as shown current password new password new password For information about the alternative delimiter characters see National keyboard delimiter characters on page 36 Type carefully For security reasons the characters you enter do not appear on the screen Press Enter The new password takes effect the next time you power on the computer The power on and setup passwords can also be changed using the Security options in Computer Setup F10 Utility Desktop management 35 Deleting a power on or setup password To delete a power on or setup password 1 Power on or restart the computer 2 Choose from the following e To delete the power on password go to step 4 e To delete the setup password as soon as the computer is powered on press and hold F10 until you enter Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the computer and then press and hold F10 again to access the utility Use the appropriate operating system shutdown process 3 When the key icon appears enter the current password followed by a slash or a
101. owing LED activity and beeps the beeps are heard through the chassis speaker Blinks and beeps repeat for five cycles after which only the blinks continue to repeat Red Power LED blinks two CPU thermal protection CAUTION Internal components might be powered even when times once every second activated by either of the the computer is off To prevent damage disconnect the computer followed by a two second following methods power cord before you remove a component pause Two beeps e A fan might be 1 Ensure that the computer air vents are not blocked and the blocked or not cooling fan is running turning 2 Open the access panel press power button and verify that e The heatsink and the CPU fan is spinning If the CPU fan is not spinning make fan assembly is not sure the fan cable is plugged into the computer board properly attached header Ensure the fan is fully and properly seated or to the CPU installed 3 If fan is plugged in and seated properly but is not spinning the problem might be in the CPU fan Contact HP for assistance 4 Verify that the fan assembly is properly attached If problems persist there might be a problem with the CPU heatsink Contact HP for assistance Diagnostic codes and errors 83 Table 4 7 Diagnostic lights and audible codes continued Activity Red Power LED blinks three times once every second followed by a two second pause Three beeps Possible cause CPU not
102. perating sine 40g 2 3ms Non operating e Vesine 160 cm s 2 3ms 100g e square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating random 0 5g rms 5 300 Hz Non operating random 2 0g rms 10 500 Hz NOTE Values do not indicate continuous vibration Location and ventilation 10 Proper ventilation for the system is important for workstation operation To ensure adequate ventilation e Operate the workstation on a sturdy level surface e Provide at least o gt 12 cm 4 7 in clearance at the front back top and bottom of the workstation o 16 cm 6 3 in clearance on the right side for the optical drive e Ensure that the ambient air temperature surrounding the workstation falls within the specified limits see Environmental specifications on page 10 e Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes Chapter 1 Hardware overview 2 System management This section describes the tools and utilities that provide system management for the workstation It includes these topics Topics Power management features on page 11 BIOS ROM on page 12 Computer Setup F10 Utility on page 13 Desktop management on page 23 Power management features ERP compliance mode This computer provides ERP compliance mode capability
103. place video before you begin Failure to follow the computer preparation instructions can result in an improperly installed processor causing extensive computer damage a7 NOTE When you power off the computer through the operating system power consumption falls below what is considered low power consumption but does not reach zero This low power consumption feature extends the life of the power supply Expansion slots The workstation has the following expansion slots e One MXM slot that supports Type A and Type B cards dedicated for graphics e Three Mini PCle slots that support full length mini PCle cards Go to http www hp com go quickspecs to learn which cards are supported in the workstation CAUTION To prevent damage the overall power consumption of the computer including I O cards CPU and memory must not exceed the maximum rating of the computer power supply For power supply information see Power supply specifications on page 51 Component replacement guidelines 47 Hard drives To verify the type size and capacity of the storage devices installed in the computer run Computer Setup F10 Utility The workstation supports only SATA hard drives The workstation requires one of the following supported carriers o 671193 001 supports one 3 5 in hard drive o 671192 001 supports one or two 2 5 in hard drives Combining a 2 5 in hard drive and 3 5 in hard drive is not possible No cable adapters
104. ral RAID levels offer improved performance relative to a standalone disk If the disk throughput is lessened by a single disk controller there is probably little you can do with RAID to improve the performance without adding another controller On the other hand if the raw disk performance is the bottleneck a tuned software RAID solution can dramatically improve the throughput The slower the disk is relative to the rest of the system the better RAID performance will scale because the slowest piece of the performance pipeline is being directly addressed by moving to RAID Software RAID solution 103 Configuring software RAID See the following sites for additional information about configuring software RAID on Red Hat Enterprise Linux RHEL or SUSE Linux Enterprise Desktop SLED e Red Hat Enterprise Linux 6 See the Storage Administration Guide at htto docs redhat com docs en US Red_ Hat Enterprise Linux 6 html Storage Administration Guide index html e Red Hat Enterprise Linux 5 See the Deployment Guide at http docs redhat com docs en US Red_Hat Enterprise_Linux 5 html Deployment_Guide ch raid html e SLED 11 See the Deployment Guide at http www suse com documentation sled11 book sle deployment page documentation sled11 book sle deployment data book _sle_deployment html See the following site for more information For more information about Open Source and Linux at HP go to hitp h10018 www1 hp c
105. re failure e Clear Errors Clears the contents of the Error Log Click the Save button to save the Error Log as an HTML file to removable media Help tab The Help tab contains a Vision Help section and a Test Components section This tab includes search and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Diagnostic application version information on this tab The Help sections are e Vision Help Help on the major functions of HP Vision Diagnostics e Test components A description of each test as well as the parameters that may be adjusted when running in Custom test mode e Defect codes Descriptions of the numerical error codes that appear in the Errors tab e Memory test tab Information on the HP Memory Test application that can be launched from the boot menu e HP Support How to obtain support from HP Selftroubleshooting with HP Vision Diagnostics 81 Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey History and Errors tabs to removable media You cannot save to the hard drive The system automatically creates an HTML file that has the same appearance as the information displayed on the screen 1 Insert removable media 2 Click Save in the bottom on any of the Survey History or Errors tabs The three log files are saved regardless of where the Save button is clic
106. roubleshooting checklist 58 Before running diagnostic utilities use the following checklist to find possible solutions for computer or software problems Is the computer connected to a functional AC power outlet Is the computer powered on Is the blue power light illuminated If the internal display is dim adjust the internal display brightness and contrast controls Press the Caps Lock key several times If the Caps Lock LED toggles on and off the keyboard is operating correctly Check cables for loose or improper connections After installing a non plug and play PnP expansion board or other option such as a diskette drive reconfigure the computer Are all necessary device drivers installed Have all printer drivers been installed for each application Have you removed CDs and USB drive keys before powering on the computer Are you running the latest version of BIOS drivers and software Chapter 4 Diagnostics and troubleshooting HP troubleshooting resources and tools This section provides information on the HP Help and Support Center E support and Helpful Hints for troubleshooting HP Support Assistant HP Support Assistant Windows 7 systems only helps you maintain workstation performance and resolve problems HPSA provides automated updates onboard diagnostics product information and guided assistance to help maintain optimum workstation performance To access HPSA click Start gt All Programs gt HP
107. s displayed Select 1 Create RAID Volume then press Enter Enter the desired RAID volume name in the Name field and then press Tab Select a level in the RAID Level field and then press Tab If appropriate select a size in the Stripe Size field and then press Tab Press Enter to initiate volume creation When prompted press Y to acknowledge the warning message and create the volume 2 3 4 5 6 Enter the desired volume size in the Capacity field and then press Tab 7 8 9 Select 5 Exit and then press Enter 1 0 Press Y when prompted to confirm the exit 102 Appendix B Configuring RAID devices Software RAID solution This section provides a summary of software RAID considerations when running the Linux operating system as well as references to configuration procedures Software RAID considerations The Linux kernel software RAID driver called md for multiple device offers integrated software RAID without the need for additional hardware disk controllers or kernel patches All that is required are multiple hard disks and a small amount of setup Unlike most hardware RAID solutions software RAID can be used with all types of disk technologies including SATA SAS SCSI and solid state drives Compared to hardware based RAID software RAID has disadvantages in managing the disks breaking up data as necessary and managing parity data The CPU must assume some extra loading disk intensive workloads result in ro
108. s 6 times the operating system are incompatible with the internal LCD panel Prevideo graphics error Processor does not support graphics output and no discrete graphics card is installed 1 Restart your computer in Windows Safe Mode 2 Uninstall the graphics driver for the graphics controller Intel HD Graphics or NVIDIA Graphics 3 Reboot in normal Windows mode 4 Install the latest graphics driver for the graphics controller you are using Intel HD Graphics or NVIDIA Graphics Try these solutions in this order e _ Reseat the graphics card if using nVidia graphics reseat the processor if using Intel HD Graphics e Replace the graphics card if using nVidia graphics or replace the processor if using Intel HD graphics e Replace the system board Try either solution e Install a processor with Intel HD Graphics e Install a supported graphics card Dim characters Brightness and contrast controls are not set properly In Windows go to Control Panel gt Power Options then adjust the internal LCD panel brightness and contrast controls using the Screen Brightness slider bar at the bottom of the window Cables are not properly connected 1 Open the computer 2 Verify that the LCD Display Cable connects J16 on the system board to the internal LCD panel connector 3 Verify that the LCD Sync backlight Cable connects P2 on the system board to the sync connector and LED power connector on
109. s and other assembly or e Material handling packages soldering aids 3 e Conductive plastic bags e Conductive foam f e Conductive plastic tubes e Conductive tabletop computers with a ae b ground cord of one megohm 10 5 onguctive tote boxes resistance e Opaque shielding bags e Static dissipative table or floor mats with Transparent metallized shielding bags a hard tie to ground e Transparent shielding tubes e Field service kits Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries Product recycling 43 For information about recycling HP components or products see hittp www hp com go recycle 44 Chapter 3 Component replacement information and guidelines Component replacement guidelines This section provides information and guidelines for removal and replacement procedures It does not document the step by step procedures jy IMPORTANT Removal and replacement procedures are now available in videos on the HP website Go to the HP Customer Self Repair Services Media Library at http www hp com go sml For workstation removal and replacement procedures go to the HP Customer Self Repair Services Media Library at http www hp com go sml In Media Selection choose Desktops amp Workstations for product category and Personal Workstations for the product family and then choose your platform This chapter provi
110. s seredes eir e aia aaa a iao a aia a ea e ai ai 4 Chassis componens asinan eeoa e aaa a a e aaa araa 5 System board componens scsi i A E Er EE EAE E A E Ea 6 System board architecture i ic cataicacbaae betigatgeenaneetennedarnsacies wan titanisdandguiabad adhe etwnederasinsaalatveddetenctd 7 Workstation specifications 5 nsccahearvanetasayte nnee eieiei ae i a E EAE EE rE EE E seen 8 Physical characteristics and technical specifications ccccscceeeeeeeeeeeteeeeeeteeesetseeesaes 8 Environmental specifications ixy cnncnwsaresrivnvadadananbarnneainenatedvavatetiadtstondduanedinautedisivanelina tates 10 Leni and ventilation soseri oinean aE AER Paa TEARRE 10 2 System MANAGEMENT cccccccccccccccsccccscceccccsccecceceeseccscecescecsecescecesccscescesescescscescssecons 11 Power management features sni cnnssasneainaysenasaorarsensmnmndidndyivens aed ydelenedieisendedianiaedoxerasuarsaxantaaphienannean 11 ERP compliance mode sss srensniian e ease a E a aa 11 Hyper Threading Technology HTT sisisisensoissavedeawotcineininsdeunenbsadanecssmnmesanunbeeceunke weaved 12 SATA Power Management cceeeeeecccececeeeeenceeeeeeeeeeececeeeeeceeeaaanaaeeeeeeeeeeeeeeeeeeseeeeaaa 12 Intel Turbo Boost Technology sekersivicaweucinvesteiewneeviadieencearoratiawunawe atreteier 12 HP Cool Tools sssini a A EE tr oe Te 12 BIOS ROM ee e E R a a a a a a a E nares 12 Computer Setup F10 Utility srccdsigeutacivesieeaiaacudsn er amen aedunee Mameaeneel
111. sa ane oO E E ae 78 Fest HA pinatane aout ag ed a eval a a a 79 starsia Diener e E E E EET 80 History gel cee a ere eee eee E E eee Te 80 Errors IGA ses schists oder eon MINAS GEE Ia OER 81 Help AID hats elect asec ncarole caer E A E E E EON t 81 Saving and printing information in HP Vision Diagnostics ccsecceesseeeeeeeeteeenteeeeeae 82 Diagnostic Goel es otic Errors 2 acsemesnibracitoedaiurdnbspsabssta ennspna aiebapuuini ans eie E EE EAE A E 83 Diagnostic LED and audible beep codes cccceecceceeeeseeeeeeeeseeeeceseeeeeesseneeeeeenaees 83 DE ss te UMN senenergia EE EE E E 86 POST error MESSAGES rantena ae e E E EE EEE 87 5 Configuring password security and resetting CMOS ccccccsscssssccssscccescecesccesscceesceees 93 Preparing to configure passwords 5 sica desctineghsw sn tasioras turtle wind veel hielo aied ld esi leah iiolbabaet 93 Resetting the password jumper crs sunenoranravevaene ders cameuavtecontanseateadenwlenieaveneaigyatexamtanennniecenaatanene 93 Clearing and resetting the CMOS cccecccseesseeceeneeeeeeseeeeceeeeeseeseeeeecseeeeeeeseeeeeseeeeseeiseeeenaes 95 Using the CMOS button to reset CMOS osiciisniiadnswsincusiinstedneusilnensieepiietinndnt vida waliesnbuwneditians 95 Using Computer Setup F10 Utility to reset CMOS cccccccccceeeseceeeeneeeeeeteeeeeeteeeensaes 96 Appendix A Linux technical motes isiscsssscssssscssnnsssnncscunsssnacdcussscnscdcnnsssnsddcnnssonsddouss
112. scribes how to use a USB key to access the HP Vision Diagnostics oy NOTE Using a USB key is the most convenient method to access the HP Vision Diagnostics It is faster than using a CD and it accommodates both Memory and Vision diagnostics The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand alone application outside of HP Vision Diagnostics If the computer is booted from a CD a separate boot CD will be required to use the memory diagnostic Ne 4 In the C VisionDiagnostics directory double click on VisionDiagUSB exe A setup menu appears Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a USB key Turn off the computer and restart it with the USB key installed The computer will boot to the USB key and initiate the HP Vision Diagnostics utility Follow the HP Vision Diagnostic prompts to troubleshoot the computer Creating and using a bootable DVD This section describes how to use a DVD to access the HP Vision Diagnostics 1 5 In the C VisionDiagnostics directory double click on the VisionDiaglSO exe file A setup menu appears Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a DVD Enable the computer to boot from DVD Turn off the computer and restart it with the DVD installed in the optical drive The computer will boot to the DVD and initiate the HP Vision Diagnostics utility Follow the H
113. serial port and diskette controller Operating system parameters generally override Onboard Devices settings Device Options Enables you to set the following device options e Num Lock State at Power On On or Off e Internal speaker Enable or Disable e NIC Option ROM Download Enable or Disable e SATA RAID Option ROM Download Enable or Disable e Multiprocessor Activates a single core Enable or Disable e Hyper Threading Enable or Disable e CECP Mode Enable or Disable Computer Setup F10 Utility 21 Table 2 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Slot Settings Enables you to set the following options for the Mini PCle slots e Slot 1 Option ROM Enabled Disabled e Slot 2 Option ROM Enabled Disabled e Slot 3 Option ROM Enabled Disabled AMT Lets you set the following AMT Intel Active Management Technology configuration options Configuration e AMT Enabled Disabled Allows for remote discovery repair and protection of networked workstations Enabling the AMT function also enables the Network Controller required for AMT to function correctly e Unconfigure AMT ME Disabled Enabled 2 Restores AMT ME defaults When you save and exit after enabling this option you will be prompted to complete the process upon restart A Setup Password even if one is set does not need to be entered to complete the process NOTE Information abou
114. sonsanosionen 97 System RAM sesinin ere cednvwaheiadulvaduhedgecegsheddland senadaband E a E EE 97 Audios e nu ctalaananieen Mauleemelvmniodenet 97 Newark cards rrena e E E S E 98 Hyper Threading Technology cca iescnses dech sdeslestainntanniacund sitec tduasabbannis suatnlaleesare dane siaieddieneita misbaudindetes 98 NVIDIA Graphics Workstations ccivnacvonrsnesninagaastulsonanunatanesmns suaensdavnoassantincaainans aenisquasbeicetanguabbe 99 Appendix B Configuring RAID devices ccccscccssccscsscccssscccsccccsccccescccsececceceeescecesscoeees 100 Configuring SATA RAID in Windows ins vias tesntanedaasaneusdniis besnssaeneadnesnsenngitndestetaontadetaniseaslnngiriual 100 Configuring the system BIOS to enable embedded SATA RAID functionality 6 101 Creating RAID volumes aiiis e Poa mend a eae 102 Software RAID soluti oN setagen er a E E E SN 103 Software RAID considerations nisrcvaweenennette Gaderer 103 Performance considerations saii tsasconnsersieoneaioannracaienaeieanbOhadiyaobiduanboannpatbeqanenatneametanisls 103 Configuring software RAID 25 csscveesannescpadavexawanigsinddive susie iavngusneedlenateeiailiniciiedataiaensiabiies 104 Appendix C System board designators cccccscsccsccssscccssccccscccescccsscccescccsscccescccssscoees 105 PACING SY SIENA OR el AEA care etaaten ceansaredtes eresigtenetesessereetuaniereadranmaniatid eres E 105 Rear O BOG id uiciccsccsasesiendsacacuasantadeaendes cawessdanade
115. st be connected to the source selected as the primary VGA adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default VGA source in Computer Setup F10 operation e Look for blinking LEDs on the workstation The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic lights and audible beep codes section in the Maintenance and Service Guide for your workstation for information on interpreting diagnostic lights and audible codes e Press and hold any key If the system beeps then your keyboard is operating correctly e Check all cables for loose or incorrect connections e Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start the workstation e Reconfigure the workstation after installing a non plug and play expansion board or other option Refer to the Hardware installation problems section of this document for instructions e Be sure that all required device drivers have been installed For example if you have
116. t Intel AMT can be found at www intel com e WatchDog Timer Enabled Disabled OS and BIOS WatchDog Timers can be set independently in minutes OS WatchDog TimerTimer Sets the OS WatchDog Timer BIOS WatchDog Timer Sets the BIOS WatchDog Timer 1 Available on selected models 2 These options should be used by advanced users only 22 Chapter 2 System management Desktop management This section summarizes capabilities features and key components of computer management including Topics Initial computer configuration and deployment on page 24 Installing a remote system on page 24 Copying a setup configuration to another computer on page 25 Updating and managing software on page 26 HP Client Management Solutions on page 26 Altiris Client Management Solutions on page 26 HP SoftPag Download Manager on page 27 System Software Manager on page 27 ROM Flash on page 27 FailSafe Boot Block on page 28 Workstation security on page 28 Fault notification and recovery on page 38 Dual state power button on page 39 fy NOTE Support for specific features described in this guide can vary by model and software version Desktop management 23 Initial computer configuration and deployment The computer includes a preinstalled system software image After a brief software unbundling process the computer is ready to use If you pr
117. t appear correctly does not support that symbol The LCD panel resolution is not properly set 1 Boot into the OS and uninstall the graphics driver 2 Reboot 3 Install the latest graphics driver for your graphics controller Use the Character Map to locate and select the appropriate symbol Select Start gt All Programs gt Accessories gt System Tools gt Character Map You can copy the symbol from the Character Map into a document Change the panel resolution in the Windows Control Panel gt Screen Resolution menu or through the control panel for the graphics controller Intel or nVidia The graphics driver does is not working properly or does not support the symbol set with that resolution Chapter 4 Diagnostics and troubleshooting Try either solution e Change the panel resolution in the Windows Control Panel gt Screen Resolution menu or through the control panel for the graphics controller Intel or nVidia e Install the latest graphics driver 1 Boot into the OS and uninstall the graphics driver 2 Restart the computer 3 Install the latest graphics driver for your graphics controller Table 4 4 External display problems Problem Cause Solution Blank screen no video The cable connections are not correct Verify the cable connections from the monitor to the computer and to a working electrical outlet The monitor is off Turn the monitor on LED is on You
118. the UEFI settings or upgrade the processor Diagnostic codes and errors 91 92 Table 4 9 POST error messages continued Screen message Probable cause 1804 A processor feature A processor feature is incompatible and the memory configuration with the memory configuration are incompatible Recommended action Restore the previous memory configuration ERROR Invalid 1394 GUID No electronic serial number is stored Invalid electronic serial with the system number ERROR Invalid electronic serial No electronic serial number is stored number no number with the system ERROR An unsupported Unsupported processor detected processor is installed System halted Invalid electronic serial number Incorrect serial number registered in To assign a serial number open Computer Setup F10 Utility and then select Security gt System IDs To assign a serial number open Computer Select F10 Utility and then select Security gt System IDs Replace the processor To assign a serial number open Computer Select the system F10 Utility and then select Security gt System IDs Processor initialization fails Processor defective Replace the processor Chapter 4 Diagnostics and troubleshooting 5 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS and includes these topics e Preparing to configure passwords on page 93
119. the power button for less than four seconds If the hard disk drive LED turns green then 1 Remove the expansion cards one at a time and try holding the power button again for less than four seconds 2 The problem might be on the system board Contact HP for assistance Press and hold the power button for less than four seconds If the hard disk drive LED does not turn on green then 1 Check that unit is plugged into a working AC outlet 2 Open the access panel and check that the power button harness is properly connected to the system board 3 Check that all power supply cables are properly connected to the system board The BIOS option you select controls the blue LED function during these suspend modes Diagnostic codes and errors 85 LED color definitions The following table describes what each LED light on the computer front panel signifies Table 4 8 LED color definitions LED state LED color System status Solid Blue System is on Flashing Blue System is in Standby Solid or flashing Red System has experienced an error See POST error messages on page 87 None No light System is in Hibernate or is off 86 Chapter 4 Diagnostics and troubleshooting POST error messages The Power On Self Text POST is a series of diagnostic tests that runs automatically when the computer is powered on Audible and visual messages occur before the operating system starts if the POST encounters a prob
120. the user does not successfully enter one of the passwords the hard drive remains inaccessible until one of the passwords is successfully entered during a subsequent cold boot sequence NOTE This selection appears only when the system includes at least one drive that supports the DriveLock feature Secure Boot Configuration e Legacy Support Enable Disable e Secure Boot Enable Disable e Key Management Clear Secure Boot Keys Clear Don t Clear e Key Ownership HP Keys Custom Keys e Fast Boot Enable Disable Power OS Power Enables or disables Management e Runtime Power Management Enable or Disable e Turbo Mode Enable or Disable e Idle Power Savings Extended default or Normal extended mode reduces processor power consumption when the CPU is idle e Unique Sleep State Blink Rates Enable or Disable Hardware Enables or disables Power Management e SATA Power Management e S5 Maximum Power Savings Thermal Enables you to set the rate of the system fan when the CPU is in idle Fan Idle Mode 20 Chapter 2 System management Table 2 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Advanced Power On Enables you to set the following Options e POST Messages Enables or disables the splash screen during POST e Press the ESC key for Startup Menu e Option ROM prompt Enable or Disable Enabling this feature causes the workstation t
121. tic tool is used to troubleshoot hardware failures Accessible by either CD or USB key these diagnostics run outside the operating system and make it easy to isolate potential issues that may be related to the operating system and not to the hardware HP Vision Diagnostics benefits e Captures complete system configuration information that can be shared as an HTML file including gt System serial number product number and BIOS revision o Memory size and configuration o Processor information Storage device information and configuration o Graphics audio and communications information and configuration e Comprehensive list of diagnostic tests e Highly configurable testing options quick complete custom interactive non interactive o Identifies specific failed memory DIMM Tests video card memory o Launches DST Smart tests for both SATA and SAS drives o Many other tests and diagnostics e Diagnostic Failure Code Output A unique warranty code is generated for each failure and can be used to validate diagnostic use for a specific system e Easy to use Interface is similar to previous field diagnostics HP Insight Diagnostics e True End2End diagnostics Same diagnostics modules used in factory e Easy to obtain o Download from web gt Install on bootable USB key CD or DVD o Included with restore media Overview HP Vision Diagnostics allows you to view information about the hardware configuration of the
122. tion select Diagnostic oe eS eS SS Locate HP Vision Diagnostics Click Download next to the most recent version appropriate tfor your target media USB flash or ISO file for CD 8 Copy the file to an optical disc or follow the instructions to install the diagnostics on a USB flash drive 9 While the computer is on insert the disc or flash drive 10 Shut down the operating system and turn off the computer 11 Turn on the computer The system will boot into HP Vision Diagnostics Ey NOTE If the system does not boot to the disc in the optical drive or to the USB flash drive you might need to change the boot order Use the Computer Setup F10 utility to change the boot order or press F9 to select the appropriate boot device 12 At the boot menu select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only 13 If running HP Vision Diagnostics select the appropriate language and click Continue 14 In the End User License Agreement page select Agree if you agree with the terms The HP Vision Diagnostics utility launches with the Survey tab displayed Accessing HP Vision Diagnostics on the computer The following procedures describe how to access the HP Vision Diagnostics utilities that are included in the computer software Selftroubleshooting with HP Vision Diagnostics 75 Creating and using a bootable USB key This section de
123. tion mode is not compatible with the translation mode that was active when the drive was partitioned and formatted the data on the disk is inaccessible Storage Options Provides these options e Removable Media Boot Enables and disables the ability to start the workstation from removable media e SATA Emulation Sets the SATA emulation mode with the following options e RAID AHCI Both the RAID and AHCI OPROMs execute This emulation mode is the default and offers the best performance and most functionality o IDE Offers standard SATA supports four ports only DPS Self text Select a drive Lets you execute self tests on SATA hard drives capable of performing Drive Protection System DPS self tests NOTE This selection appears only when the system has one or more drives capable of performing the DPS self tests Chapter 2 System management Table 2 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Boot Order Enables you to configure the boot orders by physically reordering the menu entries The following is the default boot order presented in the menu e EFI Boot Sources o USB Floppy CD o USB Hard Drive o ATAPI CD DVD Drive e Legacy Boot Service o ATAPI CD DVD Drive e USB Floppy CD o Hard Drive USB Hard Drive Hard Drive Name e Network Controller This option is only available if the workstaion is connected to a network Use the arrow keys t
124. tions come with NVIDIA Quadro graphics hardware HP recommends the use of NVIDIA proprietary graphics drivers for best results on Linux systems Driver versions of 295 20 or higher are qualified for HP Z1 workstation applications HP also provides recommended versions of the drivers with RPM compatible installers for RHEL and SLED distributions These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp com When HP installers are used their contents and documentation links are installed in the opt hp nvidia folder When installing Linux on an HP Z1 workstation that contains an NVIDIA card administrators should select a VESA compatible driver to avoid the instability that is experienced with some open source versions of the Nouveau and DRM drivers Open source versions of Nouveau drivers and NVIDIA proprietary graphics drivers cannot coexist in the same runtime environment because they use the same hardware resources If administrators create their own Linux environments using NVIDIA proprietary graphics drivers but choose not to use HP packaged versions HP recommends that they manually append the following boot loader parameters to properly suppress the Nouveau driver at runtime grub example below kernel vmlinuz rdblacklist nouveau nouveau modeset 0 This action is applied by HP installers but must be applied restored under other circumstances To customize the display characteristics and res
125. tions for information about How HP CMS works Which solutions are compatible with the operating system How to download a fully functional 30 day evaluation version of Altiris solutions Chapter 2 System management HP SoftPaq Download Manager HP SoftPaq Download Manager is a free easy to use interface for locating and downloading software updates for the HP client PC models in your environment By specifying your models operating system and language you can quickly locate sort and select the softpaqs you need For more information go to http www hp com go sdm System Software Manager System Software Manager SSM is a utility that is available on Windows computers It enables you to update system level software on multiple systems simultaneously When executed on a PC client system SSM detects hardware and software versions and then updates the software from a central repository known as a file store Driver versions supported by SSM are noted with a special icon in the software on the driver download website and on the Support Software CD To download the utility or to obtain more information about SSM see http www hp com go ssm ROM Flash BIOS settings are stored on a programmable flash ROM By establishing a setup password in Computer Setup F10 Utility you can protect unauthorized users from modifying the BIOS settings This function is important to ensure the operating integrity of the computer To up
126. to seat or unseat cables during insertion or removal from the connector When possible handle cables by the connector or pull strap Route cables in such a way that they cannot be caught or snagged by parts being removed or replaced Keep cables away from direct contact with major heat sources such as the heatsink Some air flow guides have a cable guide that lets you route cables safely around the heatsink Do not jam cables on top of expansion cards or DIMMs Circuit cards and DIMMs are not designed to take excessive pressure Keep cables clear of movable or rotating parts such as the power supply and drive cage to prevent them from being cut or crimped when the component is lowered into its normal position When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires In all cases avoid bending or twisting the cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves or in the cable guides and chassis areas designed for cable routing When removing the power supply power cable from the connector on the system board always follow these steps T Squeeze on the top of the retaining latch atta
127. u enable or disable any PCI Express slot Network Boot Enables or disables the ability to boot to the network using the F12 key or the boot order System IDs Provides these options e Asset Tag A 16 byte string identifying the workstation e Ownership Tag An 80 byte string identifying ownership of the workstation This tag appears on the screen during POST e Universal Unique Identifier UUID Can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the workstation e Keyboard Enables you to set the keyboard locale for System ID entry 18 Chapter 2 System management Table 2 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Master Boot Enable or Disable This option is for advanced users When Master Boot Record MBR Security is Record Security enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running System Security Provides these options e Data Execution Prevention Enables or disables Data Execution Prevention mode in the CPUs This mode prohibits code from running in pages that were set up as data pages and prevents attacks
128. ude boot sequence order and other factory settings However it does not force hardware rediscovery Choose Restore Factory Settings as Default and then press F10 to accept Select File gt Apply Defaults and Exit and then press Enter to accept Reset the computer passwords and configuration information such as the system date and time Ea NOTE This step does not clear the passwords Chapter 5 Configuring password security and resetting CMOS A Linux technical notes HP offers a variety of Linux solutions for HP workstation customers e HP certifies and supports Red Hat Enterprise Linux RHEL on HP workstations e HP certifies SUSE Linux Enterprise Desktop SLED on HP workstations e HP offers a SLED 11 preload on some Z Series workstations For Linux setup and restore procedures see the user guide for your workstation at http www hp com support workstation_manuals Topics System RAM on page 97 Audio on page 97 Network cards on page 98 Hyper Threading Technology on page 98 NVIDIA Graphics Workstations on page 99 NOTE After you set up the operating system make sure that the latest BIOS drivers and software updates are installed Z CAUTION Do not add optional hardware or third party devices to the workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly System RAM H
129. ueccccccauaescececauseseeccsceeuuaueesessesauaaess 28 Recovering the computer from Boot Block Recovery mode sssseeeeeereees 28 Workstation SECU by iis adisaiui ai eoonauaiueaucodanivndubatiilenenicantiaciatolaalennthaacanumbwibacedapeabomnntelass 28 Asset tracking sa grettonateniaeendorendnead rcaitovta nonsense prebensbicnsareirmanapumianend 29 SATA hard disk drive security sicaiinceinns her vimomw Revi eatentonndenenioers 30 Drivelock applications ixicsdnsiesaivnesteiielaptashnresieaapianeuiatedestouuraieess 31 Using Drivelock saipinlatoiinnanalnswiayticebadinarrdiaeeieadyselanoseeniivagitenetotes 31 Password SEC UIIT Yh ascii phresedttnteanen antenna maeaniane bee O 33 Establishing a setup password using Computer Setup F10 Utility 33 Establishing a power on password using computer setup 00 34 Entering a power on password ccccsecseevssentediaversraisnterecierancentors 34 Entering a setup password seseisseeereesssereretsserersssterstsrereersssee 35 Changing a power on or setup password cccceeeeeeeeeetteeeeeeeeeees 35 Deleting a power on or setup password ecececeeeeeesteeeeeeeetteeees 36 National keyboard delimiter characters seeeeeeeeeeeettteeeeees 36 Clearing passwords aaps anndinsntsorseunsernisanineduieabiontaansnciareunniunebbeannnes 37 Chassis securicor ee oe er E eee 37 Sman Cover Sensor imissni a 37 Cable lock optional svoiscimswerivnertorninoninnssao
130. ughly double the CPU overhead for example from 15 to 30 For most applications this overhead is easily handled by excess headroom in the processors But for some applications where disk and CPU performance are very well balanced and already near bottleneck levels this additional CPU overhead can become troublesome Hardware RAID offers advantages because of its large hardware cache and the capability for better scheduling of operations in parallel However software RAID offers more flexibility for disk and disk controller setup Additionally hardware RAID requires that a failed RAID controller must be replaced with an identical model to avoid data loss whereas software RAID imposes no such requirements Some software RAID schemes offer data protection through mirroring copying the data to multiple disks in case one fails or parity data checksums that allow error detection and limited rebuilding of data in case of a failure For all software RAID solutions on HP workstations redundancy can be restored only after the system is shut down so that the failed drive can be replaced In software RAID this replacement requires only a minimum amount of work Performance considerations Disk I O bandwidth is typically limited by the system bus speeds the disk controller and the disks themselves The balance of these hardware limitations as affected by the software configuration determines the location of the real bottleneck in the system Seve
131. ule cooling fan is installed and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the memory modules in the proper slots 207 Incompatible DIMMs detected DIMMs are installed that do not fulfill system requirements 1 Verify that the memory module type matches computer requirements 2 Insert the DIMM in the proper memory socket 3 Replace the DIMM if the problem persists Chapter 4 Diagnostics and troubleshooting Table 4 9 POST error messages continued Screen message Probable cause Recommended action 208 Mismatched DIMMs detected 209 Memory warning condition detected 212 Failed Processor O Installed DIMMs are improperly matched Incorrect memory module type in use Processor has failed to initialize Verity that matching DIMMs are installed Verify that the memory modules are compatible with computer requirements 1 Reseat the processor in its socket 2 If the processor does not respond replace it 3 Replace the system board 213 Incompatible Memory Modules A memory module in the memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify the memory module type 2 Insert the DIMM in another memory socket 3 Replace the module with a DIMM conforming to the SPD standard 214 DIMM Configuration Warning DIMMs are not installe
132. up F10 Utility This section includes these topics Topics Computer Setup F10 Utility functionality on page 13 Accessing Computer Setup F10 Utility on page 14 Computer Setup F10 Utility menu on page 15 Computer Setup F10 Utility functionality Computer Setup F10 Utility enables you to perform the following tasks Update BIOS using a USB device Change factory default settings and set or change the workstation configuration which might be necessary when you add or remove hardware Determine if all devices installed on the workstation are recognized by the system and functioning Determine information about the operating environment of the workstation Solve system configuration errors that are detected but not fixed during the Power On Self Test POST Establish and manage passwords and other security features Establish and manage energy saving time outs Set the workstation date and time and modify or restore factory default settings Set view change or verify the workstation configuration including settings for CPU graphics memory audio storage communications and input devices Modify the boot order of installed mass storage devices such as SATA optical disk drives and network drives Configure the boot priority of SATA hard drive controllers Enable or disable Network Server Mode This mode enables the workstation to start the operating system when the power on password is enabled w
133. ur product center window select Workstations under personal computing 4 Under Select your product continue with selections as appropriate to the workstation series and model and to the problem you are troubleshooting Instant Support and Active Chat HP Instant Support is a set of Web based support tools that automate and speed up the resolution of desktop computing tape storage and printing problems Active Chat enables you to electronically submit a support ticket to HP over the Web When you submit a support ticket Active Chat collects information about the computer and pass it to an online support specialist The collection of information might take up to 30 seconds depending on the computer configuration When you submit a support ticket you receive a confirmation message containing your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them go to http instantsupport hp com E NOTE This feature is not available on Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisories bulletins and notices 1 Visit http www hp com go workstationsupport 2 Select the desired product 3 Under Resources for lt your selected product gt select See more 4 Under Self Help resources in the center of the window choose the desired action and appropriate informatio
134. uthentication password gt Reset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must enter a setup password Setting a device to Available enables the operating system to access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enabled by the operating system Computer Setup F10 Utility 19 Table 2 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description CAUTION Choosing Reset to Factory Settings may result in significant data loss The embedded security device is a critical component of many security schemes Erasing the security keys prevent access to data protected by the Embedded Security Device e OS Management of Embedded Security Device Enables or disables the ability of the operating system to control the TPM device including turning it on and off initializing it and resetting it o Reset of Embedded Security Device through OS Enables or disables the ability of the operating system to reset the TPM Available only when OS Management of Embedded Security Device is enabled DriveLock Security Lets you assign or modify a master password or user password for hard drives When enabled this feature prompts the user to provide one of the Drivelock passwords during POST If
135. ve to ESD Circuitry design and structure determine the equipment degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage damage to electric components and accessories e Transport products in static safe containers such as tubes bags or boxes to avoid hand contact e Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging e Keep electrostatic sensitive parts in their containers until they arrive at static free stations e Place items on a grounded surface before removing them from containers e When handling or touching a sensitive component or assembly ground yourself by touching the chassis e Avoid contact with pins leads or circuitry e Place reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam 42 Chapter 3 Component replacement information and guidelines Personal grounding methods and equipment Use the following items to help prevent ESD damage e Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or computer e Heel straps toe straps and boot straps These can be used at standing computers and are compatible with most types of shoes or boots On co

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HP Z1 27"