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Axis P3384-VE

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1. 1 Users See page 39 2 TCP IP See page 42 3 Date amp Time See page 41 4 Video Stream See page 16 5 Focus amp Zoom See page 21 6 Audio Settings See page 22 The Basic Setup menu can be disabled from System Options gt Security gt Users 15 AXIS P3384 VE Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality You can configure the following e Video stream settings See page 16 e Stream profiles See page 17 e Camera settings See page 78 e View areas See page 19 e Overlay image See page 20 e Privacy mask See page 21 e Focus and zoom See page 21 Audio settings See page 22 e Audio clips See page 23 Video Stream You can define the following video stream settings from Video amp Audio Video Stream e Image See page 16 e H 264 See page 17 e MJPEG See page 17 Basic Setup Video Stream Settings View Area 1 2 Video amp Audio Image Audio H 264 MJPEG Video Stream Image Appearance View Area 1 Resolution 1280x720 16 9 VY pixels View area size 1280x720 View Area 2 Co ion 30 fe Stream Profiles MERE 0 100 Camera Settings E Mirror image on ec Rotate image O Y degrees Overlay Image Video Stream Privacy Mask Focus amp Zoom Maximum frame rate Audio Settings Unlimited Audio Clips n P D Limited to 1 30 fps per viewer gt Live View Config Over
2. Bandwidth Mobile Output Ti Click Pulse to activate the output for a defined period of time such as switching on an external light for 20 seconds Output 1 Click the Active Inactive buttons to manually start and stop a connected device e g switch an external light Q9 on and off TT The Manual Trigger button is used to trigger an action rule from the Live View page see Enable this button Q9 from Live View Config Action Buttons Snapshot Click Snapshot to save a snapshot of the video image Right click the video image to save it in JPEG format on your computer This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config gt Action Buttons IT EE The Audio clip drop down list allows you to play an audio clip from the Live View page Select the audio v Q clip and click the Play button Activate the product s fan with this button Enable this button from Live View Config gt Action Buttons The Fan button is activated automatically Press this button to activate it manually Fiume Activate or de activate IR illumination from Setup gt Video amp Audio gt Camera Settings Move the slider to increase 009 decrease the intensity of the LEDs Enable this button from Live View Config Action Buttons AXIS P3384 VE Network Camera Accessing the Product AXIS Media Control viewer toolbar The AXIS Media Control viewer
3. Configure the audio input settings under Video amp Audio Audio Settings The internal microphone is used by default the external microphone is used when connected It is possible to disable the internal microphone by connecting a plug to the mic input Source Select Microphone for an external microphone or Line for a Line in device e g an audio mixer for multiple microphones or a microphone with a built in amplifier Microphone power The Enable microphone power option provides DC power for an external microphone Microphone power should only be used with microphones that have no battery and when using the internal microphone This setting should not be enabled when using a dynamic or battery powered microphone Microphone power will not harm the microphone if you are uncertain try switching it off and on To use a professional microphone requiring 48V phantom power you need an external power supply and a balanced unbalanced converter audio transformer in between Input gain Control the volume dB Full Scale of the audio input If the sound is too low choose a higher dB to amplify the sound If the sound is too high choose a lower dB The Level bar gives a visual representation of the audio signal level in dB relative to the full scale input level e Green the signal is at a good level Yellow the signal is becoming distorted e Red the signal is distorted 22 AXIS P3384 VE Network Camera Video and Aud
4. Ports amp Devices gt 1 0 Ports The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit Port Status The list on the System Options gt Ports amp Devices gt Port Status page shows the status of the product s input and output ports Maintenance The Axis product provides several maintenance functions These are available under System Options gt Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Click Restore to reset most settings to the factory default values The following settings are not affected e the boot protocol DHCP or static e the static IP address 47 AXIS P3384 VE Network Camera System Options e the default router e the subnet mask e the system time e the IEEE 802 1X settings e the focus position Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to Factory Default Settings on page 49 To reset the optics to the factory default position click Calibrate under Optics This may be necessary in situations where the optics has lost its calibration during transport or has been exposed to extreme vibrations To identify the product or test the Status LED click Flash L
5. and move the focus position one step in either direction The buttons and move the focus position in multiple steps in either direction 5 When satisfied click Enable iris to enable the iris Audio Settings The audio functionality for each video stream is enabled under Video amp Audio Video Stream Audio Audio Modes The Axis product supports the following audio modes Full duplex Simultaneous two way audio allowing the Axis product to transmit and receive audio at the same time There is no echo cancellation if feedback loops appear try moving the microphone or the speaker Half duplex Audio can be transmitted to and from the Axis product but only in one direction at a time To transmit audio using the Live View page use the Talk and Listen buttons see AMC Audio Controls on page 10 Simplex speaker only Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product To transmit audio using the Live View page the Talk and Microphone buttons must both be active see AMC Audio Controls on page 10 Simplex microphone only Audio captured by the product microphone is transmitted from the Axis product to one or more clients To set the audio mode go to Video amp Audio Audio Settings and select the desired mode from the Audio mode drop down list Audio Input An external microphone or a line source can be connected to the product s Audio in connector
6. HTTPS For more information see page 39 43 AXIS P3384 VE Network Camera System Options NAT traversal port mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is the Internet Security on the private network LAN is increased since most routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when the Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product NAT traversal is configured under System Options gt Network gt TCP IP gt Advanced e For NAT traversal to work this must be supported by the router The router must also support UPnPTM The router has many different names NAT router Network router Internet Gateway Broadband router Broadband sharing device or Home firewall but the essential purpose of the device is the same Enable Disable When enabled the Axis product attempts to configure port mapping in a NAT router on your network using UPnP Note that UPnP M must be enabled in the product see System Options gt Network gt UPnP Use manually selected NAT router
7. RTP over UDP is used for live unicast video especially when it is important to always have an up to date video stream even if some images are dropped Unicasting is used for video on demand transmission so that there is no video traffic RTE over RTSP This unicast method RTP tunneled Over RTSP on the network until a client connects and s useful as it is relatively simple to configure requests the stream irewalls to allow RTSP traffic Note that there are a maximum of 20 RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the Axis product to determine the transport protocol to use The order of priority listed in the AMC Control Panel can be changed and the options disabled to suit spec
8. See the online help for more information The Status LED can be configured to flash while an event is active The Status LED can be configured to flash for identifying the unit Go to Setup gt System Options gt Maintenance AXIS P3384 VE Network Camera Accessing the Product Accessing the Product To install the Axis product refer to the Installation Guide supplied with the product The product can be used with most operating systems and browsers The recommended browsers are Internet Explorer with Windows Safari with Macintosh and Firefox with other operating systems See Technical Specifications on page 55 To view streaming video in Internet Explorer allow installation of AXIS Media Control AMC when prompted QuickTime is also supported for viewing H 264 streams and for audio f your computer restricts the use of additional software components the product can be configured to use a Java applet for viewing Motion JPEG Access from a Browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For more information on how to discover and assign an IP address refer to the Installation Gui
9. Try the installation again The IP address must be set within two minutes after power has been applied to the product Ensure the Ping length is set to 408 See the Installation Guide for detailed instructions If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of the product e Ifyou receive Reply from IP address bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product fyoureceive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in The IP address has been changed by DHCP Certificate error when using IEEE 802 1X When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in
10. WDR Dynamic Capture can improve the exposure when there is a considerable contrast between light and dark areas in the image Enable WDR in intense backlight conditions Disable WDR in low light conditions for optimal exposure Important Use WDR in combination with automatic exposure control Other exposure settings could give undesirable results Lightfinder Mode Select the Lightfinder Mode option from the drop down list from Camera Settings Wide Dynamic Range This mode enables heightened visibility in the product and better image quality in low light conditions such as in parking lots city surveillance and construction sites Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to lighting frame rate and bandwidth considerations Exposure value Click in the bar to fine tune the exposure Exposure control These settings is used to adapt to the amount of light used Automatic is the default settings can be used in most situations The shutter speed is automatically set to produce optimum image quality Flicker free 50 or 60 Hz is used to remove flicker which can be caused by fluorescent and other light sources The Hold current option locks the current exposure settings Enable Backlight compensation Enable this option if a bright spot of light for example a light bulb causes other areas in the image to appear too dark Exposure zones This settings determines which part of th
11. You may need to manually type http or https in the browser s address field If the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 49 If the product and the client are on the same network run AXIS IP Utility to locate the product Identify the product using its model or serial number Move the Axis product to an isolated network or to one with no DHCP or BOOTP server Set the IP address again using AXIS IP Utility or ARP Ping see the Installation Guide Open the Setup pages and disabled DHCP in the TCP IP settings Return the product to the main network The product now has a fixed IP address that will not change For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 41 51 Troubleshooting AXIS P3384 VE Network Camera The product is accessible locally but not externally Router configuration Firewall protection Default routers required To configure your router to allow incoming data traffic to the Axis product enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the Axis product see NAT traversal port mapping for IPv4 on page 44 The router must support UPnPTM Check the Internet firewall with your network administrator Check if you need to configure the router settings Pr
12. camera view or click on a position on the bar to steer the T camera view to that position C Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position m Focus bar Click on a position on the focus bar to set the focus position This will disable the product s autofocus To L re enable use the PTZ control panel which is opened by clicking the Ctrl panel button see above CITE PAN tet 1 in Bt 19 Right C zoom wide f gt Tele C FOCUS Near Far Do The PTZ controls can be disabled under PTZ Advanced Controls see Controls on page 28 11 AXIS P3384 VE Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the product provides access to H 264 and Motion JPEG video streams audio streams and to the list of available stream profiles Other applications and clients can access video and audio streams directly without going via the Live View page How to Stream H 264 The video compression standard H 264 makes good use of bandwidth and can provide high quality video streams at less than 1 Mbit s Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP This unicast method
13. for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 36 AXIS P3384 VE Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule e To start a continuous recording see page 37 e To set up action rules see page 34 To access recordings see Recording List on page 37 To configure camera controlled storage see Storage on page 46 Recording List Recorded videos are listed on the Recordings List page The list shows each recording s start date and time duration and the event that triggered the recording To play or download a recording follow these steps 1 Go to Recordings List 2 Use the filter to narrow the list of recordings Enter the desired filter criteria and click Filter Some filters may take a long time to complete 3 Select the recording 4 Click Play to play the recording or click Download to download the recording Multiple recordings can be downloaded at the same time Select the recordings and click Down
14. is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under Recording Settings Network Share Network share allows you to add network storage such as a NAS Network Attached Storage or any server that uses CIFS Common Internet File System and use them for storage of recordings To add a network share 1 Go to System Options Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports amp Devices 1 0 Ports The Axis product provides one input port and one output port for connection of external devices For information on how to connect external devices see Connectors on page 5 The 1 0 ports are configured under System Options gt
15. it is ejected The Axis product supports SD cards with the following file systems e ext4 recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss To access data stored on the card from the Windows operating system a third party ext4 driver or application is required e vFAT most SD cards are pre formatted with vFAT when purchased If required the SD card can be re formatted to the desired file system To format the SD card 1 Insert the SD card in the SD card slot 2 Go to System Options Storage and click SD Card 3 Click Format and select the desired file system During formatting any previous data stored on the disk will be lost Mounting is done automatically when the card is inserted or when the product is started A manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Go to System Options Storage and click SD Card 2 Click Unmount 3 The card can now be removed The SD card is managed on the System Options Storage page Click SD Card to open Storage Management 46 AXIS P3384 VE Network Camera System Options If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it
16. option give the link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window Output Buttons External 1 0 devices connected to the Axis product s output ports can be controlled directly from the Live View page To display output buttons in the Live View page 1 Go to Setup Live View Config 2 Under Output Buttons select the type of control to use Pulse activates the output for a defined period of time The pulse time can be set from 1 100 second to 60 seconds 25 AXIS P3384 VE Network Camera Live View Config Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options gt Ports amp Devices gt 1 0 Ports and set the port s Normal state For more information about I O ports see O Ports on page 47 26 AXIS P3384 VE Network Camera PTZ Pan Tilt Zoom PTZ Pan Tilt Zoom The PTZ menu is available if digital PTZ pan tilt and zoom is enabled in the selected view area For more information on view areas see View Areas on page 19 Preset Positions A preset position is a predefined view that can be u
17. running applications when motion detection is active 32 AXIS P3384 VE Network Camera Events Events The Axis product can be configured to perform actions when different events occur for example start a recording when motion is detected The set of conditions that defines how and when the action is triggered is called an Action Rule Available Action Rule triggers and conditions include e Applications use installed applications to trigger the rule see Applications on page 32 e Detectors e Hardware Audio Detection trigger the rule when audio is detected see Audio Detection on page 31 Day Night Mode trigger the rule when the product switches between day mode IR cut filter on and night mode IR cut filter off This can for example be used to control an external infrared IR light connected to an output port Motion Detection trigger the rule when motion is detected see Motion Detection on page 29 Tampering trigger the rule when tampering is detected see Camera Tampering on page 29 Fan trigger the rule if the fan is malfunctioning This can for example be used to send maintenance notifications Network trigger the rule if network connection is lost or restored This can for example be used to start recording to the SD card Temperature trigger the rule if the temperature falls outside or inside the operating range of the product This can for example be used to send maintenance
18. see page 10 28 AXIS P3384 VE Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned or when the lens is covered sprayed or severely defocused To send an alarm for example an email an action rule must be set up To configure tampering 1 Go to Detectors Camera Tampering 2 Set the Minimum duration that is the time that must elapse before an alarm is generated This can help prevent false alarms for known conditions that affect the image 3 Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off or if the lens is sprayed covered or rendered severely out of focus 4 Click Save To configure the product to send an alarm when tampering occurs 1 Go to Events Action Rules 2 Click Add to set up a new action rule 3 Enter a Name for the action rule 4 Under Condition select Detectors from the Trigger list 5 Select Tampering from the list of detectors 6 Optionally select a schedule and set additional conditions 7 Select the action To send an email select Send Notification and select a Recipient from the list of defined recipients The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state For more information on actions
19. superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the current frame rate For information about available modifiers see File Naming amp Date Time Formats in the online help O To enable overlays 1 Go to Video amp Audio gt Video Stream and select the Image tab 2 To include an overlay image select Include overlay image at the coordinates The overlay image must first be uploaded to the Axis product see Overlay Image 3 To include date and time select Include date and Include time 4 To include a text string select Include text and enter the text in the field Modifiers can be used see File Naming amp Date Time Formats in the online help O 5 Select the text color the text background color and the position of the overlay 6 Click Save To modify the date and time format go to System Options gt Date amp Time See Date amp Time on page 41 Overlay Image An overlay image is a static image superimposed over the video stream The image for example company logo is used to provide extra information or to mask a part of the image Since it is static the position and size of an overlay image will remain the same regardless of resolution and digital Pan Tilt movements To set up a dynamic mask which will always mask a specified part of the monitored area se
20. the online help O Recipients Recipients receive media files and notification messages The following recipients are available Email Send Images Send Notification Send Images Network Share Send Images A network share can also be used as a storage device for recorded video Go to System Options gt Storage to configure a network share before setting up a continuous recording or an action rule to record video See Storage on page 46 for more information about storage devices HTTP Send Images Send Notification TCP To add a recipient 1 Go to Events gt Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK Schedules Schedules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 35 AXIS P3384 VE Network Camera Events 3 Click OK To use the schedule in an Action Rule select the schedule from the Schedule drop down list in the Action Rule Setup page Recurrences Recurrences are used to trigger Action Rules repeatedly
21. 4 The name of the entity to be certified i e the IP address or host name of this product Configure Root Password using HTTP OK Cancel User name root Once the certificate is created this page will close and you vill be able to Password max 64 characters configure the root password via HTTPS Confirm password AXI Configure Root Password using HTTPS User name root The password for the pre configured administrator root must be changed before the product can be used Password max 64 characters 1f the password for root is lost the product must be reset to the factory default Confirm password settings by pressing the button located in the product s casing Please see the user documentation for more information OK ONVIF will be disabled To enable ONVIF go to Setup System Options Security ONVIF The password for the pre configured administrator root must be changed before the product can be used If the password for root is lost the product must be reset to the factory default settings by pressing the button located in the product s casing Please see the user documentation for more information ONVIF will be disabled To enable ONVIF go to Setup gt System Options gt Security gt ONVIF Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 49 or by resetting the product to factory de
22. ED under Identify and specify the duration in seconds minutes or hours This can be useful for identifying the product among other products installed in the same location For information about firmware upgrade see Upgrading the Firmware on page 50 Support Support Overview The System Options gt Support gt Support Overview page provides information on troubleshooting and contact information should you require technical assistance See also Troubleshooting on page 50 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs amp Reports The System Options gt Support gt Logs amp Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report You can view or download the server repor
23. EE 16 Stream Profiles assidue m peace x Re Reed rk Gee we ele ede x 17 Camera Settings csesisiermnese egereckrerkesaewifagededrdngw Kurs 18 VIEW ATEdS ne Soe See Se ae ie Ended ote ena dene Gite she dre Be 19 Overlay Sete Er 20 Privacy Mask ende sui estu aai ied Dam Dead RR RUE RUE OWE Oei ee ne 21 Focus amp ZOOM ssa RA Rare o Reden Rr kk ed UA Bor e LA s 21 Audio SettIngs 2 534 mena numa Re mage Ex Rubri er lege edd aes 22 Audio s rc 23 Live VIEW CONTIG cer vueuos pawE SER IRERX SRE TRARE ES ER ERE AERA ete 24 PIZ Pan Tilt ZOOM ururaasdrod a atia ate G4 a c been a E ACA c Ga 27 Preset POSITIONS usse rece ged coke i Res Reg a wed UR I RR 27 Guard TOUr issus rx dune ge ely ede s edo Rede Ret D p 28 Advanced EEPIT 28 Piu A MMC xcu RUES SERRE EE EC ace 29 Camera Tampering 2 29 Motion Detection 223342 4eme eg aimant gets 29 Audio Detection siuascekaaoex es ka depen urtima Rc pog aim Ro on folo os 31 Applications dion i rico eB o X id c cap econ ae rob cte aed D DR 32 EVENTS aae C Eee 33 Setting Up an Action Rule 34 Recipients HE Es ANNE erron Mie becs RE dic epar eed Se b 35 Schedules ssepe pese hameau Rea eR RR ERU Re KR pede 35 R CUTFNCRS Lessons C 36 iss jp Me ee ee 37 Recording EISE iaces ere re eel dbah oop im x ek E ee do 37 Continuous Recording 37 System OP
24. G 4 AXIS Media Control EB Copyright 2004 2011 Axis Communications AB Version 6 01 Versions Item Version Media Control Audio Component RTP Source Filter MPEG 2 HTTP Source Filter MPEG 4 Video Decoder Motion JPEG Video Decoder File writer Overlay Mixer Filter View License View User s Manual Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways e Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http lt ip gt axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HITP axrtsphttp ip axis media media amp Multicast axrtpm lt ip gt axis media media amp e QuickTime The following paths can be used rtsp lt ip gt axis media media amp rtsp ip axis media media 3gp 13 AXIS P3384 VE Network Camera Media Streams ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream e t may be possi
25. Motion Detection and configure a motion detection window see page 30 Go to System Options Storage and set up the network share see page 47 Set up the action rule 1 2 Go to Events gt Action Rules and click Add Select Enable rule and enter a descriptive name for the rule Select Detectors from the Trigger drop down list Select Motion Detection from the drop down list Select the motion detection window to use Optionally select a Schedule and Additional conditions see below Under Actions select Record Video from the Type drop down list Select a Stream profile and configure the Duration settings as described below 34 AXIS P3384 VE Network Camera Events 8 Select Network Share from the Storage drop down list To add additional criteria select the Additional conditions option and add additional triggers To prevent an action from being triggered repeatedly a Wait at least time can be set Enter the time in hours minutes and seconds during which the trigger should be ignored before the action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period For more information see
26. NEMA 250 Type 4X EN 50121 4 IEC 62236 4 Dimensions 117 x 178 x 178 mm 4 6 x 7 0 x 7 0 123 x 178 x 178 mm 4 8 x 7 0 x 7 0 with HxWxD weather shield Weight 1 6 kg 3 5 Ib 1 7 kg 3 7 Ib with weather shield Included Installation Guide CD with installation tools and recording software Windows decoder accessories 1 user license smoked transparent cover Connector kit Video AXIS Camera Companion Basic surveillance typical for small businesses where video is management recorded to edge storage software not AXIS Camera Station Fully featured surveillance typical for medium sized businesses included where video is recorded on a system server not included For more software application via partners see www axis com products video software Optional Optional accessories for indoor models IP51 rated drop ceiling mount Pendant adapter accessories kit AXIS T91A Brackets kit with transparent or smoked cover Mounting bracket Pendant adapter kit AXIS T91A Brackets Performance Considerations When settings up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider e High image resolution and or lower compress
27. ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filtering is enabled on the System Options Security IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses HTTPS The Axis product supports encrypted browsing using HTTPS This is configured on the System Options Security HTTPS page A self signed certificate can be used until a Certificate Authority issued certificate has been obtained Click Create self signed certificate to install a self signed certificate Although self signed certificates are free and offer some protection true security is only implemented after the installation of a signed certificate issued by a Certificate Authority To obtain a signed certificate fr
28. ONVIF specification available at Integration Programming www onvif org VAPIX and AXIS Camera Application Platform from Axis Communications Interface specifications available at www axis com Event trigger data in video stream Quality of Service QoS layer 3 DiffServ Model Embedded Linux operating system Support for AXIS Video Hosting System AVHS with One Click Camera connection Intelligent video Video motion detection active tampering alarm Audio detection Support for AXIS Camera Application Platform enabling installation of additional applications Events Intelligent video External input Event triggers Intelligent video external input edge storage events Event actions File upload FTP HTTP network share and email notification email HTTP and TCP external output activation pre and post alarm video buffering video and audio recording to edge storage PTZ preset guard tour play audio clip Video access from Camera live view web browser Video recording to file ASF Windows 7 Vista XP 2000 2003 server DirectX 9c or higher For other operating systems and browers see www axis com techsup Installation AXIS Camera Management tool on CD and web based configuration management and Configuration of backup and restore maintenance Firmware upgrades over HTTP or FTP firmware available on www axis com General Casing Polycarbonate transparent cover Aluminum inner camera module with encapsulated electronics Casing Color whi
29. P email Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided A From email address is also required If the mail server requires authentication check Use authentication to log in to this server and enter the necessary information SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP community is the group of devices and management station running SNMP Community names are used to identify groups The Axis product can be configured to support SNMP on the System Options Network SNMP page Depending on the level of security required select the version on SNMP to use SNMP v1 v2 provides the lowest level of security The community name can be specified as a password for read or read write access to all supported SNMP devices The default password for the Read community is public and the default password for the Write community is write If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available e Cold start e Warm start e Link up e Authentication failed SNMP v3 provides encryption and secure passwords To use traps
30. Preset Positions Guard Tour Available positions Advanced Home H Y gt Detectors Applications Return to home after nur gt Events 30 0 300 seconds Recordings 0 disabled System Options About Playing Motion JPEG oo pan tet OL i 2 Tr AR Home ZOOM wide L Tele cn panel 27 AXIS P3384 VE Network Camera PTZ Pan Tilt Zoom Guard Tour A guard tour displays the video stream from different preset positions one by one in a predetermined order or at random and for configurable time periods The enabled guard tour will keep running after the user has logged off or closed the browser To add a guard tour 1 2 6 7 Go to PTZ gt Guard Tour and click Add Enter a descriptive name Specify the pause length between runs Select an available preset position and click Apply Specify the View Time in seconds or minutes Specify the View Order or select the Random view order option Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For more information see the online help O Advanced Controls Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX Application Programming Interface The buttons will be displayed in the PTZ control panel which is available in the Live View page through the Ctrl panel button
31. Select this option to manually select a NAT router and enter the IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter the port number in the field If no port is entered here a port number is automatically selected when NAT traversal is enabled e An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router f you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options gt Network gt TCP IP gt Advanced This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options gt Network gt TCP IP gt Advanced The defau
32. Synchronize with NTP Server obtains date and time from an NTP server With this option date and time settings are updated continuously For information on NTP settings see NTP Configuration on page 43 If using a host name for the NTP server a DNS server must be configured See DNS Configuration on page 43 e Set manually allows you to manually set date and time If using an NTP server select your Time zone from the drop down list If required check Automatically adjust for daylight saving time changes The Date amp Time Format Used in Images is the date and time format displayed as a text overlay in the video stream Use the predefined formats or see File Naming amp Date Time Formats in the online help 2 for information on how to create custom date and time formats To include date and time in the overlay text go to Video amp Audio and select Include date and Include time 41 AXIS P3384 VE Network Camera System Options Network Basic TCP IP Settings The Axis product supports IP version 4 and IP version 6 Both versions can be enabled simultaneously and at least one version must always be enabled IPv4 Address Configuration By default the Axis product is set to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options gt Network gt TCP IP gt Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally man
33. TIONS aces u cssdesorssocanceresseonsereesersacencs 39 IgM TPT 39 Date Gt TIME iius dinak ane Sew hee rs ka aer Gunns eos GU ek ra Sos we gle durs 41 NELWONK PTT 42 SLO MAGE PER E E EE E EE EE OOE E E ES 46 Ports Et DEVICES aidi dion ddiad aiana a coven AE doe d Vino en 47 Maintenance asisas Tr 47 Ng 48 hhrneoM 49 Reset to Factory Default Settings 49 Troubleshooting sosrenp crux a m IURE REEEEEAME RAE RE T RETE eee 4 50 Checking the Firmware ssssseecilrie bk RR RR TpR RA ERR 50 Upgrading the Firmware 50 Emergency Recovery Procedure 50 Symptoms Possible Causes and Remedial Actions 51 Technical Specifications 2leeu sac Rer t RR RR RR 55 Performance Considerations 57 AXIS P3384 VE Network Camera Hardware Overview Hardware Overview Mounting bracket Unit casing Camera unit Fan output connector Heater Caution The heater may be hot Dome cover Weather shield NO 01 R WN Product ID and Serial number S N SD card slot Network connector PoE Audio out Network Status and Power LED indicators Audio in 1 0 connector Control button ANAAA WH AXIS P3384 VE Network Camera Hardware Overview Connectors For technical spec
34. USER MANUAL AXIS P3384 VE Network Camera About this Document This manual is intended for administrators and users of the AXIS P3384 V Fixed Dome Network Camera and is applicable to firmware 5 4 and later It includes instructions for using and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be beneficial for developing shell scripts and applications Later versions of this document will be posted to the Axis website as required See also the product s online help available via the web based interface Liability Every care has been taken in the preparation of this manual Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual
35. Use in applications for e g motion detection event triggering time lapse recording and alarm notifications In addition to an auxiliary power and a GND pin the I O terminal connector provides the interface to e Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Ports amp Devices if the alarm device is activated Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under System Options gt Ports amp Devices LED Indicators Network Steady for connection to a 100 MBit s network Flashes for network activity Steady for connection to a 10 MBit s network Flashes for network activity No network connection Status Steady green for normal operation Steady during startup and when restoring settings Rd Slow flash for failed upgrade AXIS P3384 VE Network Camera Hardware Overview Power Normal operation Flashes green amber during firmware upgrade The Status LED can be configured to be unlit during normal operation To configure go to Setup gt System Options gt Ports amp Devices gt LED
36. age and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see page 49 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options gt Network gt TCP IP gt Basic Other settings for IPv6 should be configured in the network router ARP Ping The IP address can be set using ARP and Ping For instructions see the product s Installation Guide ARP Ping is enabled by default To disable uncheck the box under System Options gt Network gt TCP IP gt Basic The ARP Ping service is automatically disabled two minutes after the product is started or as soon as an IP address is set To reset the IP address the product must be restarted to activate ARP Ping for an additional two minutes Pinging the product is still possible when this service is disabled AXIS Video Hosting System AVHS AVHS used in co
37. aland This digital equipment fulfills the requirements for RF emission according to the Class B limit of AS NZS CISPR 22 Korea 0 JIVE 7FS amp s MALAI A FS IFIHAN At Stews stor sh s xeeldAsSS 95 EU Japan TORE 272 BRAHRECH COREG RE HR CATS SEARA WELTUETH CORE DY APTLEV AY REM el CMe noc sm me5s amp es gcc uszdd MRRBB H TEL URWRUeLTREW AXIS P3384 VE Network Camera Table of Contents Hardware Overview rss academie t oS 4 Connectols 42 ses rckzerereQerekexerererree esqPerergska g t Kad 5 Exc M EDU 5 ACCESSING THE Product suae anms ern I Rp Read na d o s 7 Access from a Browser 7 Access from the Internet 8 Set the Root Password iss 4e due he ey ete manette 8 The Live View Page sis cc c a m t eR ERR exer OR eee ek S MAC manne 9 Media Strea MS MP 12 How to Stream H264 54e sea fia den eG ae eee bad age wee eee 12 MJPEG s aiie aia EE Ea EA AE EARR E E E ERE RE E GEO 12 AXIS Media Control AMC 12 Alternative Methods of Accessing the Video Stream 13 Accessing Audio Streams 14 Setting Up the Product duseeeeu pause RE FEE n uui a dre un 15 Basic Setup sue pee RgRR Hee e PR CRde eR UR URS EE KR e s 15 Video and AUGIO 22sssuascmztR RSAS RR RAGARRRUR ERE RES EU ART wad 16 Video Stream 2 2269 bee x pe shy id bhr bah ogee test es heu
38. as failed AXIS Camera Management can be used for multiple upgrades See www axis com for more information Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications AB Server Maintenance Q Maintain Server gt Basic Setup gt Video amp Audio Restart the AXIS P3384 Network Camera gt Live View Config Resets all parameters except the IP and focus parameters to the original factory settings gt PTZ Resets all parameters to the original factory settings gt Detectors Optics gt Applications Calibrate Calibrate focus and zoom gt Events Upgrade Server Upgrade the AXIS P3384 V Fixed Dome Network Camera with the latest firmvare gt Recordings Specify the firmware to upgrade to and dick Upgrade System Options Security Note Do not disconnect power to the unit during the upgrade The unit restarts automatically after h leted 1 z Date amp Time the upgrade has completed 1 10 minutes Network Identify Storage Fl lash LED for 10 seconds VY 1 60 Ports amp Devices d Maintenance Support Advanced About Emergency Recovery Procedure If power or network connection is lost during the upgrade the process fails and the product becomes unresponsiv
39. ble to use other players to view the H 264 stream using the paths above although Axis does not guarantee this Accessing Audio Streams The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways e VAPIX Application Programming Interface API For more information visit www axis com developer e Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HITP axrtsphttp ip axis media media amp Multicast axrtpm lt ip gt axis media media amp QuickTime supports G 711 and AAC audio encoding The following paths can be used rtsp lt ip gt axis media media amp rtsp lt ip gt axis media media 3gp e The Java applet supports simplex audio with G 711 encoding 14 AXIS P3384 VE Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights To open the product s Setup pages click Setup in the top right hand corner of the Live View page e Administrators have unrestricted access to all settings e Operators have access to all settings except System Options See also the online help O Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product
40. blems Video cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount Focus zoom and fan Remote focus and zoom do In subzero temperatures function in these hardware parts is suspended until the camera is heated not work to approximately O C 32 F Fan cannot be activated In subzero temperatures function in this hardware part is suspended until the camera is heated to approximately O C 32 F 54 mre o mera VUIK VL alllCcid Function group Progressive scan RGB CMOS 1 3 effective Lens Varifocal remote focus and zoom IR corrected P lris control megapixel resolution 3 9 mm 84 30 view horizontal angle of view F1 2 Horizontal angle of view 84 30 Vertical angle of view 63 22 Diagonal angle of view 105 37 Day and Night Automatically removable infrared cut filter Minimum Color 0 5 lux F1 2 B W 0 08 lux F1 2 illumination Shutter time 1 35500 s to 1 6 s Pan Tilt Zoom Digital PTZ preset positions guard tour Camera angle Pan 360 tilt 160 rotation 340 adjustment Video Video H 264 Baseline and Main Profile MPEG 4 Part 10 AVC compression Motion JPEG 1280 x 960 approx 1 3 MP to 160 x 120 Frame rate H 264 30 fps in all resolutions Frame rate 30 fps in all resolutions Motion JPEG Video streaming Multiple streams in H 264 and Motion JPEG H 264 and Motion JPEG 1 stream in re
41. ce to access a network protected by IEEE 802 1X 1 Obtain a CA certificate a client certificate and a client private key contact your network administrator 2 Go to Setup System Options Security IEEE 802 1X and upload the CA certificate the client certificate and the client private key 3 Under Settings select the EAPOL version provide your EAP identity and private key password 4 Check the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locate the file using the Browse button Then click Upload To remove a certificate click Remove Client certificate The client certificate and private key are used to authenticate the network device They can be Client private key uploaded as separate files or in one combined file e g a PFX file or a PEM file Use the Client private key field if uploading one combined file For each file enter the path to the file or locate the file using the Browse button Then click Upload To remove a file click Remove Settings EAPOL version Select the EAPOL version 1 or 2 as used in your network switch EAP identity Enter the user identity maximum 16 characters associated with your certificate Private key password Enter the password maximum 16 characters for the private key Enable IEEE 802 1X Check the box to enable the IEEE 802 1X prot
42. ctory default settings The default IP address is 192 168 0 90 5 Re assign the IP address It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 49 AXIS P3384 VE Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in the Axis product is displayed in the page Setup Basic Setup and in Setup About Upgrading the Firmware When you upgrade the product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade follow these instructions 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup gt System Options gt Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade h
43. d in the Installation Guide 2 Go to Video amp Audio Focus amp Zoom 3 On the Basic tab set the zoom level using the slider The buttons and move the zoom position one step in either direction The buttons lt lt and gt gt move the zoom position in multiple steps in either direction 4 Click Perform auto focus to focus the camera automatically 5 f more adjustments are needed go to the Advanced tab e Changing the zoom level moves the focus position Focus should always be adjusted after changing the zoom Movements in front of the camera should be avoided during automatic focusing The Pixel counter shows the number of pixels in an area of the image and can be used to ensure that the size of the image fulfills certain requirements for example for face recognition Use the mouse to move and resize the pixel counter or enter the number of pixels in the Width and Height fields and click Apply On the Advanced tab focus can be adjusted manually 21 AXIS P3384 VE Network Camera Video and Audio 1 Click Open iris to open the iris to its maximum position This gives the smallest depth of field and provides the best conditions for focusing 2 Focus is set in the Focus window Use the mouse to move and resize the focus window 3 Setthe zoom level using the slider and click Perform auto focus to focus the camera automatically 4 Click in the Focus position bar to focus on a desired location The buttons
44. de 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured for instructions see Set the Root Password on page 8 4 The product s Live View page appears in your browser The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page AXISA AXIS P3384 Network Camera Live View Setup Help w size Lightfinder Stream profile OQ OO menres Playing Motion JPEG 000 AXIS P3384 VE Network Camera Accessing the Product Access from the Internet Once connected the Axis product is accessible on your local network LAN To access the product from the Internet you must configure your network router to allow incoming data traffic to the product To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the product This is enabled from Setup System Options Network TCP IP Advanced For more information please see NAT traversal port mapping for IPv4 on page 44 See also AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics visit the Axis Support web at www axis com techsup Set the Root Password To gain access to the Axis product you must s
45. e Flashing red Status indicator indicates a failed upgrade To recover the product follow the steps below The serial number is found on the product s label 1 In UNIX Linux type the following from the command line arp S IP address serial number temp 50 Troubleshooting AXIS P3384 VE Network Camera ping s 408 IP address In Windows type the following from a command DOS prompt this may require that you run the command prompt as an administrator arp s IP address serial number ping 1 408 t IP address 2 If the product does not reply in 30 seconds restart it and wait for a reply Press CTRL C to stop Ping 3 Open a browser and type in the product s IP address In the page that appears use the Browse button to select the upgrade file to use Then click Load to restart the upgrade process 4 After the upgrade is complete 1 10 minutes the product automatically restarts and shows a steady green on the Status indicator 5 Reinstall the product referring to the Installation Guide If the emergency recovery procedure does not get the product up and running again contact Axis support at www axis com techsup Symptoms Possible Causes and Remedial Actions Problems setting the IP address When using ARP Ping The product is located on a different subnet The IP address is being used by another device Possible IP address conflict with another device on the same subnet
46. e Privacy Mask To use an overlay image the image must first be uploaded to the Axis product 1 Go to Video amp Audio Overlay Image 20 AXIS P3384 VE Network Camera Video and Audio 2 Click Browse and browse to the file 3 Click Upload 4 Select the image to use from the Use overlay image list 5 Click Save To display the overlay image 1 Go to Video amp Audio Video Stream and select the Image tab 2 Under Overlay Settings select Include overlay image at the coordinates and enter the X and Y coordinates 3 Click Save For information about supported image formats see the online help Q Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area Privacy masks cannot be bypassed via the VAPIX9 Application Programming Interface API The Privacy Mask List Video amp Audio Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the mask with the mouse choose a color for the mask and give the mask a name For more information see the online help Q Adding many privacy masks may affect the product s performance Focus amp Zoom Focus and zoom should only be configured when installing or reinstalling the product For installation instructions refer to the product s Installation Guide To set focus and zoom 1 Install the camera as describe
47. e image is used to calculate the exposure For most situations the Auto setting can be used For particular requirement select a predefined area 18 AXIS P3384 VE Network Camera Video and Audio Shutter amp Gain The shutter and gain settings affect the amount of motion blur and noise in the image To adapt to different lighting available storage space and bandwidth it is often necessary to prioritize either low motion blur or low noise The Axis product allows using different prioritization in normal light and in low light Shutter speed is related to the amount of time the shutter is opened and is measured in seconds s A slow shutter speed allows more light to reach the sensor and can help produce a brighter image in low light situations On the other hand a slow shutter speed can cause moving objects to appear blurry Set Shutter to e Auto to set the shutter speed automatically If required use Max shutter to limit the shutter speed to prevent the frame rate from being reduced For example to get 30 fps set Max shutter to 1 30 e Fixed to use a fixed shutter speed Gain measured in decibel dB is the amount of amplification applied to the image A high gain may provide a better image in low light situations but will increase the amount of image noise Set Gain to e Auto to set the gain automatically If required use Max gain to limit the applied gain e Fixed to use a fixed gain When Shutter and Gain are both
48. erence in luminance is required to trigger motion detection Low level 0 Even very small objects trigger An object that appears in Only very bright objects on motion detection the window triggers motion a dark background trigger detection only for a very short motion detection time before it is considered as non moving Recommended values 5 15 60 90 75 95 To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size To avoid triggering on small objects select a high object size f no objects should appear in the Include Window select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value The threshold value can be set in the range 0 100 where 0 is the most sensitive and 100 the least sensitive 1 Go to Detectors Audio Detection 2 Set the audio alarm level and click Save 3 Go to Events gt Action Rules and set up an action rule see Setting Up an Action Rule on page 34 Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value wh
49. et the password for the default administrator user root This is done in the Configure Root Password dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information To set the password via a standard HTTP connection enter it directly in the first dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click Create self signed certificate 2 Provide the requested information and click OK The certificate is created and the password can now be set securely All traffic to and from the product is encrypted from this point on 3 Enter a password and then re enter to confirm the spelling Click OK The password has now been configured The default administrator user name root is permanent and cannot be deleted e f the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 49 AXIS Create Certificate Create Self Signed Certificate o Common name 10 92 25 211 Secure configuration of the root password via HTTPS requires a self certificate _ Create self signed certificate Validity 365 days 1 964
50. fault AXIS P3384 VE Network Camera Accessing the Product Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments When using 50 Hz the maximum frame rate is limited to 25 fps Power line frequency is different in different geographic regions In the Americas 60 Hz is usually used most other parts of the world use 50 Hz Local variations may apply always check with the local authorities The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control Controls on the Live View Page View Lightfinder Click WDR on to enable WDR in intense backlight conditions see Wide Dynamic Range on page 18 Click Lightfinder Mode to enable this mode see Lightfinder Mode on page 18 ize Click View size to scale the image down to 800 pixels wide or to full scale Only available in MJPEG The Stream Profile drop down list allows you to select a customized or pre programmed stream profile Stream profiles are configured under Video amp Audio gt Stream Profiles See Stream Profiles on page 17 H 264 Quality Balanced
51. ich is represented by the bar 31 AXIS P3384 VE Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product For information about available applications downloads trials and licenses go to www axis com applications To upload an application go to Applications gt Overview click Browse to locate the file and then click Upload Package Click on the uploaded application s name to open the menu options Settings License and About For configuration instructions please refer to the documentation provided with the application Most applications need a license to run To install the license select the License menu option If the product is connected to the Internet Automatic Installation appears in the web page If the product is not connected to the Internet go to www axis com applications to acquire a License key You will need a license code and the product s serial number found on the label and under System Options gt Support gt System Overview to receive a license key Installed Applications lists installed applications with information about the version and the vendor the status of the application running or not running and information about the license Use the Start and Stop buttons to start and stop the application To generate a log file for the application select the application and click Log It is recommended to run one application at a time Avoid
52. ific requirements H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS Media Control in Internet Explorer in Windows AXIS Media Control AMC AXIS Media Control AMC in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product 12 AXIS P3384 VE Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be configured Open the AMC Control Panel from e Windows Control Panel from the Start menu e Alternatively right click the video image in Internet Explorer and click Settings AXIS Media Control Video Audo PTZ Recording General Network Streaming Snapshot MPE
53. ifications see page 55 Network connector RJ 45 Ethernet connector Supports Power over Ethernet PoE The product shall be connected using a shielded network cable STP All cables connecting the product to the network switch shall be shielded STP and intended for their specific use Make sure that the network switch is properly grounded See Electromagnetic Compatibility EMC for regulatory requirements Audio in pink 3 5 mm input for a mono microphone or a line in mono signal left channel is used from a stereo signal Audio out green 3 5 mm output for audio line level that can be connected to a public address PA system or an active speaker with a built in amplifier A stereo connector must be used for audio out SD card slot A standard or high capacity SD card not included can be used for local recording with removable storage To prevent corruption of recordings the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and click Unmount Control button The control button is used for e Connecting to an AXIS Video Hosting System service See page 42 To connect press and hold the button for about 1 second until the Status LED flashes green e Connecting to AXIS Internet Dynamic DNS Service See page 42 To connect press and hold the button for about 3 seconds e Resetting the product to factory default settings See page 49 1 0 terminal connector
54. io Encoding Select digital audio encoding format e AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the Axis product e G711 e 6G726 Sample rate The number of times per second the sound is sampled A higher sample rate will provide better audio quality but also requires a greater bandwidth Bit rate Set the required bit rate depending on the selected encoding A higher bit rate will give better audio quality A lower bit rate may have latency or delay but will require less bandwidth For more information about these settings please see the online help O Audio Output An external speaker can be connected to the product s Audio out connector a built in amplifier is required for this The output can be connected to another amplifier with speakers A stereo connector must be used for the audio out Configure the audio output settings under Video amp Audio gt Audio Settings Output gain Control the volume dB Full Scale of the line audio output If the sound is too low choose a higher dB If the sound is too high choose a lower dB Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page The audio clip must first be uploaded to the Axis product or recorded by a microph
55. ion levels result in images containing more data Bandwidth affected e Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected e Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth e Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected e Heavy usage of event settings affect the product s CPU load Frame rate affected e Heavy network utilization due to poor infrastructure Bandwidth affected e Viewing on poorly performing client computers lowers perceived performance Frame rate affected 57 User Manual Ver M22 AXIS P3384 VE Network Camera Date July 2012 Axis Communications AB 2012 Part No 47753
56. is product complies with EN IEC UL 60950 1 and EN IEC UL 60950 22 Safety of Information Technology Equipment Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can e download user documentation and software updates find answers to resolved problems in the FAQ database Search by product category or phrase report problems to Axis support staff by logging in to your private support area e chat with Axis support staff selected countries only visit Axis Support at www axis com techsup Electromagnetic Compatibility EMC This equipment has been designed and tested to fulfill applicable standards for Radio frequency emission when installed according to the instructions and used in its intended environment e Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment USA This equipment has been tested using a shielded network cable STP and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequenc
57. lay Settings Include overlay image at the coordinates X 0 D Yo 0 gt PTZ Include date Include time Detectors 7 include text Applications Text color white Y Text background color black v Place text date time at top Y of image Events gt Recordings gt System Options Preview View image stream while configuring Video format MJPEG Y About Image The default image settings can be configured under Video amp Audio gt Video Stream Select the Image tab The following settings are available 16 AXIS P3384 VE Network Camera Video and Audio Resolution Select the default resolution e Compression The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes e Rotate image If required the image can be rotated Mirror If required the image can be mirrored Maximum frame rate To avoid bandwidth problems the frame rate allowed to each viewer can be limited e Overlay settings See Overlay on page 20 Click Save to apply the new settings H 264 H 264 also known as MPEG 4 Part 10 AVC is a video compression standard that provides high quality video streams at low bit rates An H 264 video stream consists of different types of frames such as l frames and P frames An l frame is a complete image whereas P frames only contain the differences from previous f
58. load The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording and click Remove Continuous Recording The Axis product can be configured to continuously save video to a storage device See Storage on page 46 for more information about storage devices To prevent the disk from becoming full it is recommended to configure the disk to automatically remove old recordings To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select type of storage device from the Disk list 4 Select a Stream profile to use for continuous recordings 5 Click Save to save and start the recording 37 AXIS P3384 VE Network Camera Recordings If a new stream profile is selected while a recording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until the
59. lt port is 554 H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a destination outside the local network for example the Internet SOCKS is configured under System Options gt Network gt SOCKS For more information see the online help O 44 AXIS P3384 VE Network Camera System Options QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network A QoS aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options gt Network gt QoS Using DSCP Differentiated Services Codepoint values the Axis product can mark the following types of traffic live video live audio event alarm traffic and management traffic Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used SMTP email To send email messages from the Axis product via SMTP Simple Mail Transfer Protocol an SMTP mail server must be set up This is done under System Options gt Network gt SMT
60. ms uploading files Limited space There is only limited space available for the upload of your own files Delete existing files to free up space Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance 53 AXIS P3384 VE Network Camera Troubleshooting No audio Incorrect setup Check the sound card in the computer Ensure that mute is not selected and that the volume settings are correct No audio or very poor audio Check that Enable audio support is selected under Setup gt System Options gt Security gt Audio quality Support Check that the correct Audio Input source is selected under Setup Video amp Audio Audio Settings Poor audio quality CPU overloaded Reduce the number of listeners and viewers Decrease image resolution and compression Unsynchronized audio and Synchronize the product s date and time settings with an NTP server Go to Setup System video Options gt Date amp Time Distorted audio Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio Settings Feedback loops Feedback loops might appear in full duplex mode Try moving the microphone or the speaker or use half duplex mode instead Storage and disk management pro
61. nd send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a separate file or if the certificate is in PKCS 12 format The Axis product is shipped with several preinstalled CA certificates If required additional CA certificates can be installed 1 Go to System Options Security Certificates 2 Click Install certificate and upload the certificate Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product For information on how to configure audio settings see Audio Settings on page 22 Deselecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date amp Time The Axis product s date and time settings are configured under System Options gt Date amp Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time e Synchronize with computer time sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically e
62. njunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting AVHS is enabled by default The settings are configured under System Options gt Network gt TCP IP gt Basic One click enabled Press the product s control button see Hardware Overview on page 4 to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis product with AXIS Internet Dynamic DNS Service go to System Options gt Network gt TCP IP gt Basic Under Services click the AXIS Internet Dynamic DNS Service Settings button requires access to the Internet The domain name currently registered at AXIS Internet Dynamic DNS service for the p
63. notifications e Input Signal e PTZ e Storage e System Digital Input Port trigger the rule when an 1 0 port receives a signal from a connected device see 0 Ports on page 47 Manual Trigger trigger the rule using the Manual Trigger button in the Live View page see Controls on the Live View Page on page 9 This can for example be used to validate actions during product installation and configuration Moving trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset position Available trigger the rule when the storage device is unmounted or removed This can for example be used to send maintenance notifications Full trigger the rule when the storage device is full Under normal operation the oldest recordings will be overwritten to prevent the storage device from becoming full Locked trigger the rule if the storage device is locked write protected 33 AXIS P3384 VE Network Camera Events System Initializing trigger the rule when the product is being started This can for example be used to send a notification when the product resta
64. oblems with the H 264 format No H 264 displayed in the client No multicast H 264 displayed in the client Multicast H 264 only accessible by local clients Poor rendering of H 264 images Color saturation is different in H 264 and Motion JPEG Lower frame rate than expected Why do not get maximum frames per second Image degeneration Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC on page 12 In the AMC Control Panel select the H 264 tab and click Set to default H 264 decoder Check that RTSP is enabled under System Options Network TCP IP Advanced Check with your network administrator that the multicast addresses used by the Axis product are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Check if your router supports multicasting or if the router settings between the client and the product need to be configured The TTL Time To Live value may need to be increased Color depth set incorrectly on clients Set to 16 bit or 32 bit color If text overlays are blurred or if there are other rendering problems you may need to enable Advanced Video Rendering from the Video tab in the AMC Control Panel Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website M
65. ocol Certificates Certificates are used to authenticate devices on a network Typical applications include encrypted web browsing HTTPS network protection via IEEE 802 1X and secure upload of images and notification messages for example via email Two types of certificates can be used with the Axis product Server Client certificates to authenticate the Axis product CA certificates to authenticate peer certificates for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802 1X protected network Installed certificates except preinstalled CA certificates will be deleted if the product is reset to factory default Preinstalled CA certificates that have been deleted will be reinstalled 40 AXIS P3384 VE Network Camera System Options A Server Client certificate can be self signed or issued by a Certificate Authority CA A self signed certificate offers limited protection and can be used before a CA issued certificate has been obtained To install a self signed certificate 1 Go to System Options Security Certificates 2 Click Create self signed certificate and provide the requested information To create and install a CA signed certificate 1 Create a self signed certificate as described above 2 Go to System Options gt Security gt Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request a
66. odify the settings for your graphics adapter Refer to the adapter s documentation for more information Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower the image resolution See Performance Considerations on page 57 Decrease the GOV length Go to Video amp Audio Video Stream and select the H 264 tab to modify the GOV length Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis reseller Status indicator LED is flashing red and the product is inaccessible A firmware upgrade has been interrupted or the firmware has otherwise been damaged See Emergency Recovery Procedure on page 50 52 AXIS P3384 VE Network Camera Troubleshooting No images displayed on web page Problems with AXIS Media To enable the updating of video images in Internet Explorer set the browser to allow ActiveX Control Internet Explorer controls Also make sure that AXIS Media Control is installed on your computer only Installation of additional Configure the Axis product to use a Java applet for updating video images in Internet Explorer Go ActiveX component to Setup Live View Config and select Java applet under Default viewer restricted o
67. om an issuing Certificate Authority click Create Certificate Request When the signed certificate is returned click Install signed certificate to import the certificate The properties of any certificate request currently resident in the product or installed can be viewed by clicking Properties To enable HTTPS in the Axis product the HTTPS Connection Policy must be set for each user group For more information see the online hep 39 AXIS P3384 VE Network Camera System Options IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must authenticate themselves The authentication is performed by a third party entity called an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the network device and the authentication server authenticate themselves with the help of digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by an Certification Authority CA You need e a CA certificate to validate the identity of the authentication server e a CA signed client certificate and a private key to authenticate the network device To allow the network devi
68. on to talk send Release the button to listen Toggle mode Click once to switch between talking and listening Simplex speaker only mode To send audio the Talk and Microphone buttons must both be active Click either button to stop audio transmission PTZ Controls The Live View page also displays Pan Tilt Zoom PTZ controls The administrator can enable disable controls for specified users under System Options gt Security gt Users These controls are available if digital PTZ is enabled in the selected view area see View Areas on page 19 Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer O Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to zoom in on a specific area Click in the image and drag to draw a rectangle surrounding the area to be magnified To zoom out rotate the mouse wheel 10 AXIS P3384 VE Network Camera Accessing the Product Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls Ctrl panel 1 ass User defined buttons can also appear in the Control panel See Controls on page 28 Source To view a specific view area or preset position select the view area or preset position from the View ATE Source list Up Pan and Tilt bars Use the arrows to pan and tilt the
69. one connected to the product To add download modify or remove audio clips go to Video amp Audio gt Audio Clips For more information see the online help To configure the Axis product to play audio clips when an event occurs an action rule must be set up For more information see Events on page 33 Audio clips cannot be used if the product s audio functionality is enabled The audio functionality is enabled on the Audio tab under Video amp Audio Video Stream 23 AXIS P3384 VE Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements It is possible to define the following features of the Live View page Stream Profile See page 17 Default Viewer for Browser See page 24 Viewer Settings See page 25 Action Buttons These are the buttons described in Controls on the Live View Page on page 9 User Defined Links See page 25 Output Buttons See page 25 Basic Setup gt Video amp Audio Live View Config Layout gt Detectors Applications gt Events gt Recordings System Options About Default Viewer for Browsers Live View Layout 2 Stream Profile Stream profile Motion JPEG M Show stream profile selection Default Viewer Windows Internet Explorer AMC ActiveX Y Other Brovsers Server push Y Note QuickTime is only used with H 264 Motion JPEG will be shovn with AMC in Windows Internet E
70. product Image Appearance Increasing the Color level increases the color saturation The value 100 gives maximum color saturation The value O gives a black and white image The image Brightness can be adjusted in the range 0 100 where a higher value produces a brighter image Increasing the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low light conditions A lower setting reduces image noise but the whole image will appear less sharp The Contrast changes the relative difference between light and dark It can be adjusted using the slidebar White Balance White balance is used to make colors in the image appear the same regardless of the color temperature of the light source The Axis product can be set to automatically identify the light source and compensate for its color Alternatively select the type of light source from the drop down list For a description of each available setting see the online help The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop down list Select one of the options from the drop down list to set the white balance window properties Select Automatic to use the default settings for the Automatic and Automatic outdoor options in the White balance drop down list Select Custom to manually set a reference window for white balance in the view area Wide Dynamic Range Wide dynamic range
71. property rights relating to technology embodied in the product described in this document In particular and without imitation these intellectual property rights may include one or more of the patents listed at http www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple com darwin projects bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments Apple Boa Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Real SMPTE QuickTime UNIX Windows Windows Vista and WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation Safety Th
72. r prohibited Video and image problems general Image too dark or too light Check the video stream and camera settings under Setup gt Video amp Audio gt Video Stream and Setup Video amp Audio Camera Settings Missing images in uploads This can occur when trying to use a larger image buffer than is actually available Try lowering the frame rate or the upload period Slow image update Configuring pre buffers motion detection high resolution images or high frame rates will affect the performance of the Axis product Poor performance Poor performance may be caused by heavy network traffic multiple users accessing the product low performance clients use of features such as motion detection event handling or uploaded applications Poor quality snapshot images Screen incorrectly Configure your screen to show at least 65000 colors that is at least 16 bits Using only 16 or 256 configured on your computer colors will produce dithering artifacts in the image Overlay image is not displayed Incorrect size or location of The overlay image may have been positioned incorrectly or may be too large See Overlay Image overlay image Settings in the online help for more information Privacy mask is not displayed Incorrect size or location of The privacy mask may have been positioned incorrectly or may be too large privacy mask Browser freezes Firefox can sometimes Lower the image resolution freeze on a slow computer Proble
73. rames The GOV length is the number of frames between two consecutive I frames Increasing the GOV length may save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The Axis product supports two H 264 profiles The Main profile provides higher compression than the Baseline profile with the same video quality but requires more processing power to decode The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but in this case cannot frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either frame rate or image quality Not setting a priority means that frame rate and image quality are equally affected You must save your settings before they can take effect The current bit rate can be set to appear as text overlay To do this select the Include text check box option under Overlay Settings and enter the modifier b in the field MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the maximum frame size helps to control the bandwidth and storage used b
74. ripts To open the Script Editor go to System Options Advanced Scripting It is recommended to create a backup file before customizing the scripts If a script causes problems reset the product to its factory default settings see page 49 For more information see www axis com developer File Upload Files for example web pages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options gt Advanced gt File Upload Uploaded files are accessed through http ip address gt local lt user gt lt file name where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page Help is available from the standard help pages To open Plain Config go to System Options Advanced Plain Config Reset to Factory Default Settings This will reset all parameters including the IP address to the factory default settings 1 Disconnect power from the product 2 Press and hold the Control button and reconnect power see Hardware Overview on page 4 3 Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber 4 Release the Control button The process is complete after about 1 minute when the Status indicator turns green The product has been reset to the fa
75. roduct can at any time be removed 42 AXIS P3384 VE Network Camera System Options Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host names to IP addresses The DNS settings are configured under System Options gt Network gt TCP IP gt Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following Domain name Enter the domain s to search for the host name used by the Axis product Multiple domains can be separated by semicolons The host name is always the first part of a fully qualified domain name for example myserver is the host name in the fully qualified domain name myserver mycompany com where mycompany com is the domain name Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options gt Network gt TCP IP gt Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP server Hos
76. rts Time Recurrence trigger the rule periodically see Recurrences on page 36 This can for example be used to upload an image every 5 minutes Use Schedule trigger the rule according to the selected schedule see Schedules on page 35 Available actions include IR light activate de activate IR light Day Night Vision Mode set day mode IR cut filter on or night mode IR cut filter off Output Port activate an I O port to control an external device Play Audio Clip see Audio Clips on page 23 PTZ Control Preset Position go to a preset position Guard Tour start a guard tour see Guard Tour on page 28 Record Video record video to a selected storage Send Images send images to a recipient Send Notifications send a notification message to a recipient Status LED flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send email notifications If multiple conditions are defined all must be met to trigger the action The following example describes how to set up an action rule to record video to a network share if there is movement in the camera s field of view Set up motion detection and add a network share 1 2 Go to Detectors
77. rules see Events on page 33 Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view Motion detection is configured by defining up to 10 Include and Exclude windows Include windows define areas where motion should be detected e Exclude windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored For instructions see Set Up Motion Detection Windows on page 30 To control the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 30 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 34 29 AXIS P3384 VE Network Camera Detectors Using the motion detection feature may decrease the product s overall performance Basic Setup Motion Detection 2 Video amp Audio 40x80 Live View Config Detectors Camera Tampering Motion Detection Audio Detection Applications Events Recordings System Options About G View All Windows C View Selected Window Set Up Motion Detection Windows To set up a motion detection Include Window follow these instructions 1 Go to De
78. sed to quickly steer the camera to a specific location Preset positions can be accessed in several ways e By selecting the preset from the Preset positions drop down list in the Live View Page e When setting up action rules See page 33 e When setting up Guard Tour See page 28 Each view area has its own preset positions To add a preset position 1 Go to PTZ Preset Positions 2 Use the pan tilt and zoom controls to steer the camera view to the desired position 3 Enter a descriptive name in the Current position field 4 Click Add The camera s position is saved as a preset position The entire view area is treated as the Home position which is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home after field and click Save Set the time to zero to prevent the product from automatically returning to the Home position To include the preset position name in the overlay text go to Video amp Audio select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming amp Date Time Formats in the online help O Basic Setup Preset Positions Q Preset Position Setup Vlde m AM Current position gt Live View Config PTZ View Area 2
79. set to Auto it is possible to set the Priority between low motion blur and low noise manually and to use a different Priority in Normal Light and in Low Light Example Consider an area where people or vehicles move during the day but where there should be no movements during night To be able to for example recognize faces or license plates move the normal light priority slider toward low motion blur At nighttime motion detection is more important than identification Motion blur is acceptable and since low light can cause a lot of noise move the low light priority slider toward low noise Example If storage space or bandwidth is limited try using a lower gain This will reduce image noise and produce smaller image files Iris adjustment Select Enable automatic iris adjustment to automatically compensate for changing light conditions This option is not available if a fixed iris is used Day Night The IR cut filter prevents infrared IR light from reaching the image sensor In poor lighting conditions for example at night or when using an IR lamp set the IR cut filter to Off This increases light sensitivity and allows the product to see infrared light The image is shown in black and white when the IR cut filter is off If using automatic Exposure control set the IR cut filter to Auto to automatically switch between On and Off according to the lighting conditions View Areas A view area is a cropped part of the full vie
80. solution and frame rate as specified above More streams if identical or limited in frame rate or resolution Controllable frame rate and bandwidth VBR CBR H 264 Image settings Compression color brightness sharpness contrast white balance exposure control exposure zones backlight compensation fine tuning of behavior at low light wide dynamic range dynamic contrast Rotation 0 90 180 270 including Corridor Format Text and image overlay privacy mask mirroring of images NDR Lp to dB x denending on n Users Up to 20 simultaneous users Unlimited number of users using multicast H 264 Audio AAC LC 8 kHz 8 to 32 kbit s 16 kHz 12 to 64 kbit s compression G 711 PCM 8 kHz 64 kbit s G 726 ADPCM 8 kHz 24 to 32 kbit s Audio External microphone input or line input line level output input output 55 Technical Specifications Function group Item Specifications Network Security Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log Supported IPv4 V6 HTTP HTTPS SSL TLS QoS Layer 3 DiffServ FTP CIFS SMB SMTP Bonjour protocols UPnP SNMPv1 v2c v3 MIB II DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS etc This product includes software developed by the Open SSL Project for use in the Open SSL Tool kit www openssl org System Application Open API for software integration including the
81. t Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View that also shows the settings specified under Video Stream gt Image gt Image Appearance The server report zip file should always be included when contacting support Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to generate 48 AXIS P3384 VE Network Camera System Options The log levels for the System Log and the Access Log are set under System Options gt Support gt Logs amp Reports gt Configuration The Access Log can be configured to list all connections to the product select Critical Warnings amp Info If required a different log level can be used when sending emails Advanced Scripting Scripting allows experienced users to customize and use their own scripts Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized sc
82. t Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options Network TCP IP Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help O Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options gt Network gt TCP IP gt Advanced HTTP The HTTP port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options gt Security gt
83. te NCS S 1002 B IP66 and NEMA 4X rated IK10 impact resistant aluminum casing with integrated dehumidifying membrane Processor ARTPEC 4 256 MB RAM 128 MB Flash memory Battery backed up real time clock Power Power over Ethernet PoE IEEE 802 3af Class 3 max 12 1 W Connectors RJ 45 10BASE T 100BASE TX PoE Terminal block for 1 alarm input and 1 output 3 5 mm mic line in 3 5 mm line out IR illumination Highly efficient long life IR LED s with adjustable intensity and angle of illumination Range of reach up to 20 m in zoomed in position Edge storage SD SDHC memory card slot card not included Support for recording to network share Network Attached Storage or file server Operating 40 C to 55 C 40 F to 131 F conditions Humidity 10 100 RH condensing Approvals CE Emission EN 55022 2006 A1 Class B Immunity EN 55024 EN 61000 6 1 EN 61000 6 2 Safety IEC EN UL 60950 1 56 AXIS P3384 VE Network Camera Technical Specifications Function group FCC FCC Part 15 Subpart B Class B demonstrated by compliance with EN 55022 CISPR 22 Japan VCCI 2008 Class B ITE e C tick AS NZS CISPR 22 demonstrated by compliance with EN 55022 CISPR 22 Canada ICES 003 Canadian ICES 003 Class B digital demonstrated by compliance with EN 55022 CISPR 22 Korea Emission KN22 Immunity KN24 Australia AS NZS CISPR 22 Environmental IEC IEC EN UL 60950 22 IEC 60068 2 30 IEC 60529 IP66 EN 50121 4 and IEC 62236 4
84. tectors Motion Detection 2 Select a desired resolution for viewing while setting up Motion Detection from the View in list 3 Select the Configure Included Windows option and click New Select the new window in the list of windows and enter a descriptive name 4 Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired position of the window 5 Adjust the Object Size History and Sensitivity profile sliders see Motion Detection Parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window 6 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion Detection Parameters The parameters controlling motion detection are described in the table below Description Object size relative to window Object memory length Difference in luminance size between background and object High level 100 Only very large objects trigger An object that appears in Ordinary colored objects on motion detection the window triggers motion ordinary backgrounds trigger detection for a long time motion detection before it is considered as non moving 30 AXIS P3384 VE Network Camera Detectors Medium level 50 A large diff
85. toolbar is available in Internet Explorer only See AXIS Media Control AMC on page 12 for more information The toolbar displays the following buttons Q The Play button connects to the Axis product and starts playing a media stream O The Stop button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified Q in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specified Q in the AMC Control Panel AMC Audio Controls AMC audio buttons control the speakers and microphone connected to the client computer The buttons are only visible when audio is enabled Q Speaker button Click to turn the speakers on or off Microphone button Click to mute or unmute the microphone In Simplex speaker only mode the Microphone and Talk buttons must both be active to send audio to the Axis product Click either button to stop audio transmission Use the slider to control the volume of the speakers and the microphone Half duplex mode Q The Talk Listen button is used to switch between sending and receiving audio The button can be configured from the Audio tab in the AMC Control panel e Push To Talk mode Click and hold the butt
86. utton in your browser to view a new image Other browsers Server Push Recommended viewer for other browsers Motion JPEG Java applet A slower imaging alternative to Server Push Motion JPEG only Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help O Viewer Settings To configure options for the viewer go to Live View Config gt Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser e H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller e Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel Select Enable recording button to enable recording from the Live View page This button is available when using the AMC viewer The recordings are saved to the location specified in the AMC Control Panel See AXIS Media Control AMC on page 12 User Defined Links To display user defined links in the Live View page select the Show custom link
87. w Each view area is treated as a video source in Live View and has its own video stream and PTZ settings To enable view areas go to Video amp Audio gt Camera Settings and select Enable View Areas When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture requiring more bandwidth without adding image information 19 AXIS P3384 VE Network Camera Video and Audio To add a new view area 1 Go to Video amp Audio View Areas 2 Click Add 3 The new view area appears under Selected view area Enter a descriptive name in the Name field 4 Select an Aspect ratio and a Video stream resolution 5 Anew view area covers the whole image Use the mouse to move and resize the view area 6 Select Enable PTZ to enable digital PTZ for this view area 7 Click Save to save the settings To modify a view area select the view area in the list and modify the settings as required Click Save To remove a view area select the view area and click Remove The PTZ functionality is useful during installation of the Axis product Use a view area to crop out a specific part of the full view Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configuration Overlays are
88. with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 39 To enable SNMP v3 check the box and provide the initial user password The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Factory Default Settings on page 49 45 AXIS P3384 VE Network Camera System Options UPnPTM The Axis product includes support for UPnP UPnP is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnP can be disabled under System Options gt Network gt UPnPTM RTP H 264 The RTP port range and multicast settings are configured under System Options Network RTP The RTP port range defines the range of ports from which the video audio ports are automatically selected For multicast streams only certain IP addresses and port numbers should be used Select Always Multicast Video and or Always Multicast Audio to start multicast streaming without opening an RTSP session Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage SD Card To prevent corruption of recordings the SD card should always be unmounted before
89. xplorer and vith server push in other brovsers Viewer Settings V Show viewer toolbar V Enable H 264 decoder installation M show crosshair in PTZ joystick mode E use ptz joystick mode as default 1 Enable recording button Not applicable to AMC ActiveX Action Buttons E show manual trigger button 7 Show snapshot button 7 show audio clip section User Defined Links 7 Show custom link 1 Useas cgilink web link Name Custom link 1 URL http 7 Show custom link 2 Useas cgi link web link Name Custom link 2 URL http 7 Show custom link 3 Useas cgi link D web link Name Custom link 3 URL http E Show custom link 4 Useas cgilink web link Name Custom link 4 URL http Output Buttons Outputi wee X From Live View Config gt Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the product overrides the settings and selects the best available combination 24 AXIS P3384 VE Network Camera Live View Config Windows Internet Explorer Recommended viewer in Internet Explorer H 264 Motion JPEG Java applet A slower imaging alternative to AMC Motion JPEG Requires one of the following installed on the client e JVM J2SE 1 4 2 or higher e JRE J2SE 5 0 or higher Still image Displays still images only Click the Refresh b
90. y are removed manually or through automatic removal of old recordings 38 AXIS P3384 VE Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options Security Users An administrator can set up other users by giving them user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page The user list displays authorized users and user groups access levels Viewer Access to the Live View page Operator Access to the Live View page and to all settings except System Options Administrator Unrestricted access to all settings can add modify and remove other users Under HTTP RTSP Password Settings select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF
91. y energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Canada This Class B digital apparatus complies with Canadian ICES 003 Europe C This digital equipment fulfills the requirements for RF emission according to the Class B limit of EN 55022 This product fulfills the requirements for emissions and immunity according to EN 50121 4 and IEC 62236 4 railway applications This product fulfills the requirements for immunity according to EN 61000 6 1 residential commercial and light industrial environments This product fulfills the requirements for immunity according to EN 61000 6 2 industrial environments This product fulfills the requirements for immunity according to EN 55024 office and commercial environments Australia New Ze
92. y the Motion JPEG video stream in these situations Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles A stream profile is a set of pre configured stream settings including resolution compression frame rate and overlay settings Stream profiles can be used e When setting up recording using action rules see Events on page 33 e When setting up a continuous recording see Continuous Recording on page 37 e In the Live View page select the stream profile from the Stream profile drop down list Four pre programmed stream profiles are available for quick set up Each pre programmed profile has a descriptive name indicating its purpose If required the pre programmed stream profiles can be modified and new customized stream profiles can be created To create a new profile or modify an existing profile go to Setup Video amp Audio Stream Profiles To select a default stream profile for the Live View page go to Setup Live View Config 17 AXIS P3384 VE Network Camera Video and Audio Camera Settings The Video amp Audio gt Camera Settings page provides access to advanced image settings for the Axis

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