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Symantec Norton AntiVirus 2013

1. 197 About Download Insight 0 0000s 197 About Intrusion Prevention 4 208 About Vulnerability Protection 213 About the types of security risks 215 About configuring POP3 and SMTP POLS ainina esa gene nokta NA 217 About the Network Security Map 219 About Network Cost Awareness 237 Monitoring protection features 241 About Security History cccceeeeeee 241 Customizing protection features 271 Feature summary cece eee e eee eeeeeee ees 271 About turning off automatic features 276 About customizing settings and OPtlOMS 2 225 2c eestec cad ET E EE 279 Finding additional solutions 331 Finding the version number of your prodct uci EAR aa a NAIN Sa 331 Finding the End User License Apreemen bo canes codec OAA 332 About upgrading your product 332 About Norton Autofix eseseeeeeeseeseee 335 Staying informed about protection ISSUES see er e e seg dh es EE Ee 337 About Support cc cece eceee nese eeeeenes 339 About uninstalling cccc cece ese ee eee es 345 Liha NETE date A T E N 349 This chapter includes the following topics Activation protects you About your Norton Account About Norton Management About Norton AntiVirus main window About Norton Community Watch Abou
2. Select the CD drive from the Specify drive drop down list If you want to add drivers click Add next to Add drivers If you want to change the default language click Change next to Specify language You can change the language in the Select Language window By default Norton Bootable Recovery Tool is created in English 4 Click Next 5 Ifyou create Norton Bootable Recovery Tool ona re writable CD or DVD click Yes to confirm 6 Review the results and do one of the following Click Done to close Norton Bootable Recovery Tool Click Back to Main to create or update Norton Bootable Recovery Tool in another media Getting started 49 About Norton Bootable Recovery Tool Creating Norton Bootable Recovery Tool ISO file You can create a Norton Bootable Recovery Tool ISO file on your computer You can burn this ISO file to a CD or DVD and use it as a recovery CD or DVD on any computer You can also use this ISO file to point to any virtual machine as a virtual CD ROM To create Norton Bootable Recovery Tool ISO file 1 Inthe Norton Bootable Recovery Tool Wizard main window click Create ISO file 2 Inthe Create ISO file window do the following If you want to save the ISO file to a specific location click Change next to Select location You can browse and select the folder location If you want to add drivers click Add next to Add drivers If you want to change the default language click Change next t
3. The total number of files scanned The total number of threats detected The total number of resolved threats The total number of unresolved threats The details of each detected threat 7 Inthe scan results window do one of the following To fix all of the threats that are found on your computer select Set all action to Fix To perform appropriate actions for each of the threats select Fix or Ignore 8 Click Continue 9 Ifa confirmation dialog box appears click OK 10 In the Scan Summary window review the scan summary and do one of the following Click Done Torun another scan click Scan Again Updating virus definitions on a USB key Symantec virus definitions are used in Norton Bootable Recovery Tool to scan your computer for the latest security risks When you create Norton Bootable Recovery Tool ona USB key the latest virus definitions are automatically downloaded and included in the USB key You can update the virus definitions in Norton Bootable Recovery Tool on a USB key that you created earlier 54 Getting started About Norton Power Eraser To update Norton Bootable Recovery Tool virus definitions on a USB key 1 Insert your Norton Bootable Recovery Tool USB key into the USB port of your computer 2 Inthe Norton Bootable Recovery Tool Wizard main window click Update USB key definitions 3 Inthe Update USB key definitions window from the Specify drive drop down list select the USB
4. 152 Protecting your files and data About the Norton AntiVirus scans Indicates the trust level that is assigned to a file Symantec analyzes specific information about a file such as the digital signature and the hash value to determine the trust level of a file Symantec rates a file based on the statistical evaluation that is done on the file using the Norton Community Watch data and Symantec s analysis Symantec assigns the following trust levels to reputation files Trusted Symantec has a high indication that the file is trusted Good Symantec has a high indication that the file is trusted Unknown Symantec does not have enough information about the file to assign a trust level to the file Poor Symantec has a few indications that the file is not trusted Bad Symantec has a high indication that the file is not trusted If you have a file that has Poor or Bad trust level Norton AntiVirus displays a red cross x icon next to the trust level You can click on the red cross x icon and quarantine the suspicious Protecting your files and data 153 About the Norton AntiVirus scans file Community Usage Indicates the community usage level of the file The search results are grouped in to the following categories Very Few Users Shows the files that have very low community usage Few Users Shows the files that have average community usage Many Users Shows the files
5. 7 Select the file and then click Open 8 Click Apply 9 Inthe Quiet Mode Programs window click OK Removing programs from User Specified Programs You can remove a program from the Quiet Mode Programs list After you remove a program Norton AntiVirus does not turn on Quiet Mode the next time when it detects a running instance of the program You can also remove a running program from the Quiet Mode Programs list However if Quiet Mode is turned on it turns off only after the running instances of all the programs in the list are complete You cannot turn off Quiet Mode by removing a program from the list when it runs To remove a program 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Silent Mode Settings Protecting your files and data 181 About the Norton AntiVirus scans 4 Under Quiet Mode on Detection of in the User Specified Programs row click Configure 5 Inthe Quiet Mode Programs window select the program that you want to delete and then click Remove 6 Inthe confirmation dialog box click Yes 7 Inthe Quiet Mode Programs window click Apply and then click OK About boot time protection The boot time protection feature provides enhanced security level from the time you start your computer It ensures better security by running all the necessary components that are required for computer protection as soon as you start yo
6. To view monthly history of the important system activities that you performed or that occurred over a period of the last three months The Events graph that appears at the top of the window provides a pictorial representation of important system activities The activities include application installations application downloads 76 Monitoring your system s performance About System Insight disk optimizations threat detections performance alerts or Quick Scans The graph displays the activities as icon or stripe and the description for each icon or stripe is provided at the bottom of the graph The pop up that appears when you move the mouse pointer over an icon provides you the details about the activity The View Details link in the pop up lets you view additional details about the activity in the Security History window You can use the tabs at the top of the graph to obtain details for the current month and details for the last two months To rearrange the organization of files on your computer Optimizing your system helps you maximize the usable free space on a disk by grouping files based on how they are accessed The Optimize option at the top of the Events graph lets you defragment your system To view and analyze the effect of Norton AntiVirus on the performance of your computer The Performance graph that appears at the bottom of the window provides a graphical representation of your CPU usage and memory usage
7. db When you turn off Auto Protect SONAR Protection and Download Intelligence are also turned off To turn off Auto Protect temporarily 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Real Time Protection 3 Inthe Auto Protect row move the On Off switch to the right to the Off position 4 In the Settings window click Apply 278 Customizing protection features About turning off automatic features 5 In the dialog box that appears in the Select the duration drop down list select how long you want to turn off Auto Protect and then click OK To turn on Auto Protect temporarily 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Real Time Protection 3 Inthe Auto Protect row move the On Off switch to the left to the On position 4 Inthe Settings window click Apply Turning off or turning on Norton Community Watch You can use the Norton Community Watch option to send information about a suspicious file to Symantec for analysis Symantec assesses the data to determine the new threats and their sources The Norton features such as Norton Insight and Insight Network use the Symantec assessed information to detect the security threats Norton Community Watch collects and submits detailed data about the Norton specific errors and components only It does not collect or store any personal information of any user
8. Optimization rearranges file fragments into adjacent or contiguous clusters in the hard disk It improves the computer performance by reading the files into the memory faster Optimization also maximizes the usable free space on a disk by grouping most frequently used files and infrequently used files In addition it consolidates free space to avoid fragmenting newly added files You can use the Idle Time Optimizer option to optimize the boot volume during the idle time To access the Idle Time Optimizer option go to the Norton AntiVirus main window and then click Settings gt General gt Norton Tasks gt Idle Time Optimizer Turning off or turning on Idle Time Optimizer Norton AntiVirus automatically schedules the optimization when it detects the installation of anew application on your computer Norton AntiVirus runs this optimization only when your computer is idle You can use the Idle Time Optimizer option to optimize the boot volume during idle time By default this option is turned on To turn off Idle Time Optimizer 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Norton Tasks 4 Inthe Idle Time Optimizer row move the On Off switch to the right to the Off position 5 Click Apply and then click OK To turn on Idle Time Optimizer 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab
9. cd By default this feature is disabled unless you register your Norton AntiVirus with your Norton Account Customizing protection features 309 About customizing settings and options Performance Monitoring 310 Customizing protection features About customizing settings and options Lets you monitor the performance of your computer Performance Monitoring When you turn on the Performance Monitoring option Norton AntiVirus monitors the CPU usage and memory usage of your computer You can also monitor the important system activities that you performed for the last three months in the Performance window In addition Norton AntiVirus notifies you with performance alerts when there is high usage of your system resources by a program or process Your options are Performance Alerting Lets you configure Norton AntiVirus to detect and notify you about the increased usage of your computer resources by any program or process Norton AntiVirus notifies you with the details of the program name and resources that the program uses You can set Performance Alerting to the On Log Only or the Off mode The Customizing protection features About customizing settings and options Details amp Settings link in the notification alert lets you view additional details about the resource consumption by the program in the File Insight window Resource Threshold Profile for Alert
10. 3 Inthe left pane click Norton Tasks Monitoring your system s performance 95 About System Insight 4 Inthe Idle Time Optimizer row move the On Off switch to the left to the On position 5 Click Apply and then click OK About the Norton Tasks The Norton Tasks window provides an interface where you can view and monitor all Norton specific background tasks Norton AntiVirus runs most of the background tasks when your computer is idle The Norton Tasks window provides the details of the background tasks that Norton AntiVirus performs The details include The name of the Norton task You can use the icon that appears before the name of a background job to start or stop a background task You can start or stop a background task at any time The timestamp of the Norton task You can view details such as the date on which the background job last ran and the time These details help you decide whether to start a background task or wait for Norton AntiVirus to run the job during idle time The duration of the Norton task You can view the length of time that a Norton task ran the last time The details also help you determine the length of time a background task takes to complete if you start it The background task has run during idle time or not This detail helps you determine if a task has already run during idle time or you should run it The status of the Norton task You can view details about the completion
11. In some cases it is necessary for Symantec Security Response to block submissions of a particular type or volume These items appear as Not Submitted in Security History To manually submit an item to Symantec 1 Inthe Security History window in the Quarantine view select the item that you want to submit to Symantec 2 Inthe Details pane click Restore amp Options 3 Inthe Threat Detected window click Submit to Symantec 4 Inthe dialog box that appears click OK Customizing protection features This chapter includes the following topics Feature summary About turning off automatic features About customizing settings and options Feature summary Use the information in this section to familiarize yourself with the product This section includes the following information A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem Read the feature descriptions to locate the correct component to use For more information select one of the sub entries for this Help topic About virus and security risk protection features Virus and security risk protection features provide comprehensive virus prevention and security risk detection for your computer Known viruses are automatically detected and repaired Instant messenger attachments email message attachments Internet 272 Customizing prote
12. Network Traffic option If AutoBlock blocks a computer or computers that you need to access you can turn off AutoBlock To turn off or turn on AutoBlock 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention 4 Under Intrusion Prevention in the Intrusion AutoBlock row click Configure 212 Protecting Internet activities About Intrusion Prevention 5 Inthe Intrusion AutoBlock window under AutoBlock do one of the following To turn off Intrusion AutoBlock click Off To turn on Intrusion AutoBlock click On Recommended and then in the AutoBlock attacking computers for drop down list select how long you want to turn on AutoBlock 6 Click OK Unblocking AutoBlocked computers In some cases benign network activity can appear to be similar to an attack and AutoBlock blocks the network activity automatically to ensure that your computer is safe The list of computers that AutoBlock has currently blocked may include the computer that you should be able to communicate with If a computer that you need to access appears on the list of blocked computers you can unblock it You may want to reset your AutoBlock list if you have changed your protection settings To reset the AutoBlock list you can unblock all of the computers that are on the list at one time To unblock AutoBlocked computers 1 Inthe Norton AntiVirus m
13. Sends the selected item to Symantec for evaluation of the security risk In some cases Norton AntiVirus might not identify an item as a security threat but you might suspect that the item is infected In such cases you can use this option to submit the item to Symantec for further analysis You can also navigate to this window by using the Options link in the File Insight window for some risks 4 Follow the on screen instructions 268 Monitoring protection features About Security History Adding an item to the Quarantine Security History Quarantine provides a safe location on your computer in which you can isolate items while you decide on an action to take on each item The Quarantine view in the Security History window displays a list of quarantined items You can view the name and the risk status of each quarantined item You can manually add an item to the Security History Quarantine You can use the Add to Quarantine option in the Quarantine view in the Security History window to quarantine the items that you suspect are infected This action has no effect on the items that are already quarantined You cannot add a known Good File to Quarantine To add an item to the Quarantine 1 Inthe Security History window in the Quarantine view click Add to Quarantine 2 Inthe Manual Quarantine dialog box in the Description text box type a short name for the item that you want to add This text appears in the
14. The CPU tab displays a graph that represents the overall system CPU usage and Norton specific CPU usage When you click at any point on the CPU graph and memory graph Norton AntiVirus displays a list of the processes that consume maximum resources at that point It also displays the percentage of usage for each process You can click a process that is available in the list to get more information about the process in the File Insight window The Memory tab displays a graph that represents overall memory usage and Norton specific memory usage You can select any of the Zoom options to obtain magnified view or historical data of the graphs To view the details of Norton specific jobs that are currently running in the background Monitoring your system s performance 77 About System Insight The Norton Tasks window provides the details such as the timestamp the duration and the status of the background jobs The details also include the type of power the job needs to run and if a job ran during idle time You can select different power sources for the background jobs You can also start or stop a background job at any time To view the details of the Files of Interest The Norton Insight Application Ratings window provides details on the trust level prevalence resource usage and stability ratings for the Files of Interest You can use the Performance Monitoring option to monitor the performance of your computer To access the
15. Updates 3 Inthe Smart Definitions row do one of the following To turn off Smart Definitions move the On Off switch to the right to the Off position To turn on Smart Definitions move the On Off switch to the left to the On position 4 Inthe Settings window click Apply 5 Click OK About running LiveUpdate You should run LiveUpdate as soon as you install Norton AntiVirus Some Symantec products run LiveUpdate automatically to keep your protection up to date If you do not use the Automatic LiveUpdate option you should manually run LiveUpdate once a week In addition to the definition updates that Automatic LiveUpdate downloads the product uses streaming technology to download the latest virus definitions These downloads are called Pulse Updates The Pulse Getting started 65 About LiveUpdate Updates are lighter and faster than Automatic LiveUpdate It keeps your computer secure from the ongoing threats on the World Wide Web When Pulse Updates are enabled LiveUpdate checks for definition updates every few minutes and downloads the streamed virus definitions The Pulse Updates protect your computer from the latest security threats without compromising your system performance Even if you turn off Pulse Updates LiveUpdate picks all the missed streams and it updates your computer during the full definition updates Each LiveUpdate session checks if the Smart Definitions option is turned on or off and downlo
16. You can determine the resource usage of a file that is available on your computer The File Insight window displays the CPU graph and the system resource usage details for the running processes The graph shows the breakdown of overall system CPU usage and the CPU usage or memory usage by the process To check the trust level of a file 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe window that appears in the Computer Protection pane click Application Ratings 3 Inthe Norton Insight Application Ratings window click a file for which you want to check the details 4 Inthe File Insight window view the details of the file 5 In the File Insight window click Close To check the trust level of a specific file 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe window that appears in the Computer Protection pane click Application Ratings 3 Inthe Norton Insight Application Ratings window click Check a Specific File 4 Browse to the location of the file for which you want to check the details 5 Select the file and then click Open 6 In the File Insight window view the details of the file 7 Inthe File Insight window click Close 110 Monitoring your system s performance About System Insight To find the location of the file In the File Insight window click Locate To refresh the trust level of the file In the File Insight window click Check Trust Now To manually tr
17. a keystroke logger tracks and records your individual keystrokes and can send this information back to the hacker Spyware Programs that can scan systems or monitor activity and relay the information to other computers or locations in cyberspace Adware Programs that facilitate the delivery of advertising content through their own window or by using another program s interface 44 Getting started About Norton Bootable Recovery Tool Trackware Programs that track system activity gather system information or track user habits and relay this information to third party organizations The information that is gathered by such programs is neither personally identifiable nor confidential Trackware programs are installed with the user s consent and may also be packaged as part of other software that is installed by the user Downloading the Norton Bootable Recovery Tool Wizard If your attempt to install a Norton product fails you can download the Norton Bootable Recovery Tool Wizard This easy to use wizard helps you create Norton Bootable Recovery Tool on a CD DVD or USB key You can use Norton Bootable Recovery Tool to scan your computer and remove any security threats that prevent successful installation It is recommended that you download and install Norton Bootable Recovery Tool Wizard on a computer that does not have any security threats and create Norton Bootable Recovery Tool If you create Norton Boot
18. address on the Billing Information tab It makes it easier for saving online orders After you update click Update to save the changes Change Password You can change your current Norton Account password on the Change Password tab You can use the icons at the bottom of your Norton Account Web page to access and use the following Norton Online Family Norton Online Family monitors and manages your child s Internet activities and computer usage Getting started 19 About your Norton Account Norton Online Backup Norton Online Backup provides a secure and easy to use online backup solution that safeguards your important data against system crash accidental deleting virus infection and other disasters Norton Safe Web Norton Safe Web checks the safety of a Web site and lets you perform a safe Web search Norton com The Symantec Web site provides more information about the various products of Symantec the latest updates on Internet security and various support options Norton Update Center Norton Update Center checks and lets you download the latest version of your Norton product If you forget your Norton Account password you can get a temporary password by clicking the Forgot your password link in the Norton Account sign in Web page You need to provide your email address You need to use the same email address that you provided when you created your Norton Account Symantec sends a temporary passwor
19. continued running Quick Scan 147 restoring items Quarantine 268 result resolved risks 128 Results Summary about 128 resolved risks 128 total items scanned 128 Running custom scans scanning required files 133 scanning required folders 133 running Full System Scan Reputation Scan 147 scanning entire computer 125 running Quick Scan fast scan 126 Insight Network Quick Scan 126 Quick Scan 126 Reputation Scan 147 S scan at the command prompt command line scanning 138 Scan Complete appearing after a scan 194 Scan Complete window appearing after ascan 125 127 Scan Facebook Wall about 155 enabling 157 scanned total items scanned 128 scanning automatically 134 entire computer 125 individual elements 127 problems found during 194 Scans command line 138 Index Scans continued Computer Scan 123 create a custom scan 129 Custom Scan 123 deleting custom scans 133 file 127 floppy disk 127 folder 127 Full System Scan 123 hard drive 127 Insight Network 140 Norton Bootable Recovery Tool 51 Quick Scan 123 removable drive 127 running custom scans 133 using custom 129 scheduling custom scans 134 scans 134 scheduling custom scan multiple schedules 134 scheduling custom scans scheduling Full System Scan 134 searching Security History 263 Security History about 241 Actions window 253 adding items to the Quarantine 243 full alert history 243 importing or exporting 263 manual scan results 243 open
20. extensions any file can be infected exe doc dot xis Use the Threats Detected window to solve the problem Replace using your operating system disks Resolving a suspected security risk Norton AntiVirus needs to close a suspected security risk program to resolve it 196 Responding to security issues What to do if a security risk is found To resolve the suspected security risk Save all open files and then click Go If you do not respond to this dialog box it closes automatically without resolving and closing the suspected security risk This chapter includes the following topics About Download Insight About Intrusion Prevention About Vulnerability Protection About the types of security risks About configuring POP3 and SMTP ports About the Network Security Map About Network Cost Awareness About Download Insight Download Insight provides information about the reputation of any executable file that you download from the supported portals The reputation details indicate whether the downloaded file is safe to install You can use these details to decide the action that you want to take on the file Some of the supported portals are Internet Explorer Browser Opera Browser Firefox Browser Chrome Browser 198 Protecting Internet activities About Download Insight AOL Browser Safari Browser Yahoo Browser MSN Explorer Browser E mail amp Ch
21. features appear under their respective categories in the Security History window For example the security items that are related to the Quarantine feature appear under Quarantine category in the Security History window In addition the Security History window displays details of each item in the Details pane To view items in Security History 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Computer Protection pane click History Monitoring protection features 245 About Security History 3 InSecurity History window in the Show drop down list select the category of items that you want to view Your options are The Recent History view in the Security History window displays the alerts that you received during the last seven days It lists the history of certain recent security events The Full History view in the Security History window displays the complete Security History You can scan your computer to check if any virus spyware malware or security risk has infected your computer The Scan Results view in the Security History window displays the details about the scans that are run on your computer 246 Monitoring protection features About Security History The security risks include the suspicious programs that can compromise the security of your computer The Resolved Security Risks view in the Security History window d
22. from being scanned However if you want Norton AntiVirus to scan all the files in your computer you must clear the reputation information of the excluded files To clear IDs of files that are excluded during scans 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click AntiVirus and SONAR Exclusions 3 In the Clear file IDs excluded during scans row click Clear All 4 Inthe Warning window click Yes 5 Inthe Settings window click Apply and then click OK About scanning Office documents Norton AntiVirus protects all Office documents that you receive through email messages through Internet download and through inserted floppy disks or other removable media By automatically scanning all Office files Norton AntiVirus maintains a higher level of security Norton AntiVirus scans the Office document when you open them 168 Protecting your files and data About the Norton AntiVirus scans You can use the Microsoft Office Automatic Scan option in the Settings window to scan documents of the following Microsoft Office applications Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Visio Microsoft Access Microsoft Project Norton AntiVirus scans the Office documents and protect against threats including virus macros and infected embedded objects By default the Microsoft Office Automatic Scan option in the Settings window is turned off Turn on t
23. network connection If the virus definitions are out of date Norton Bootable Recovery Tool may not detect and remove all the latest security threats from your computer To use Norton Bootable Recovery Tool you must use the product key of the Norton product that you purchased If you use a trial version of Norton AntiVirus you need to create a Norton Account to receive a product key to use Norton Bootable Recovery Tool To use the Norton Bootable Recovery Tool 1 Insert the Norton Bootable Recovery Tool recovery media 2 Turn on or Restart your computer and enter to the BIOS mode You can enter the BIOS mode by pressing the key that is displayed immediately after your system is turned on 3 Select the recovery media on which you have created the Norton Bootable Recovery Tool and then press Enter If you are using UEFI enabled machine select the recovery media under the Legacy Boot option instead of the UEFI Boot option The recovery media can be the Norton Bootable Recovery Tool CD DVD or USB key Getting started 53 About Norton Bootable Recovery Tool 4 Read the Norton License Agreement type your Product Key and then click I Agree If you use anon QWERTY keyboard use the Virtual Keyboard option to enter your Product Key 5 Inthe Norton Bootable Recovery Tool window click Norton Advanced Recovery Scan 6 Inthe Scan section click Start Scan When the scan is complete the scan results window lists the following
24. you can access most features from the main window To configure Norton AntiVirus settings for individual features 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click any of the settings tab to open it 3 Move the switch to the desired position 280 Customizing protection features About customizing settings and options 4 Click Configure for the feature that you want to change 5 Inthe window that appears make the necessary changes and then click OK 6 To apply the default settings in a specific section click Use Section Defaults on the tab 7 Inthe Settings window do one of the following To save your changes and close the Settings window click OK To save your changes without closing the Settings window click Apply To apply the default settings click Default All and then click OK or Apply 8 If Security Request dialog box appears select the duration for how long you want to turn off a feature and then click OK To configure Norton AntiVirus Settings 1 Inthe Norton AntiVirus main window click Settings Customizing protection features 281 About customizing settings and options 2 Inthe Settings window configure your settings in the following tabs Lets you configure how you want Norton AntiVirus to scan your computer for viruses and other security threats You can also configure Norton AntiVirus to obtain regular updates for complete
25. Customizing protection features 275 Feature summary About spyware and other security risk protection features Spyware and other security risk protection features provide protection against the latest security risks such as spyware and adware These features scan for existing risks and blocks new risks before they can be installed on your computer Spyware and other security risk protection features include the following Auto Protect blocks the programs that have been identified as spyware or adware before they can be installed on your computer By default manual and scheduled scans search for spyware adware and other security risks Auto Protect scans for these items as well If ascan removes a security risk program that another program relies on for functionality you can restore the security risk program from Security History 276 Customizing protection features About turning off automatic features If you are unsure how to handle a program that is classified as a security risk you can view the security risk assessment The security risk assessment describes the level of impact that a security risk program has on your computer You can access the security risk assessment from the Risk Details window This window is available when the scan results require input before it process a security risk program About turning off automatic features Your Symantec product is set
26. Exclusions option When you add a program to the Program Exclusions list Norton AntiVirus does not alert you when the program exceeds the defined resource consumption threshold limit You can view all the performance related logs under the Performance Alert category in the Security History window Configuring performance alerts You can use the Performance Alerting option to receive performance alerts when there is an increased usage of system resources by any program or process You can use the following options to configure performance alerts Off Turns off performance alerts Select this option if you do not want Norton AntiVirus to notify you with performance alerts Monitoring your system s performance 83 About System Insight On Turns on performance alerts Select this option if you want Norton AntiVirus to notify you with performance alerts when a program or process exceeds the threshold limit of the system resource usage By default the Performance Alerting option is turned on Log Only Monitors and records the system resource usage Select this option if you want Norton AntiVirus to only monitor the system resource usage of every program or process running on your computer When a program or process exceeds the threshold limit of the system resource usage Norton AntiVirus records these details in the Security History window You can view the details that are related to performance alerts un
27. If a security threat is detected Norton AntiVirus automatically removes the threat from your computer Norton AntiVirus uses the Insight Network Scan to detect suspicious or vulnerable files on your computer 144 Protecting your files and data About the Norton AntiVirus scans using the reputation based threat detection The Insight Network Scan uses the Cloud technology wherein a remote Symantec server on the Web stores the latest reputation information It checks the Cloud for the reputation information on the filtered files Norton AntiVirus obtains specific information such as file name and hash key about the filtered reputation files and sends this information to the Cloud The Cloud analyzes the file information and provides a trust level for each file The Symantec server sends back the reputation information to your computer If any of the filtered files is suspicious or vulnerable Norton AntiVirus assigns Bad or Poor trust level Apart from reputation information Norton AntiVirus also checks for the latest virus definitions on the Cloud Your computer must be connected to the Internet to access the latest reputation information and virus definitions from the Cloud If your computer is not connected to the Internet Norton AntiVirus uses the reputation information that is available locally When you perform a Reputation Scan Norton AntiVirus considers only the following categories of files Executable files This catego
28. If you purchased your Norton product from an ISP the activation PIN is in your confirmation email message from your ISP If you are not able to locate your activation PIN contact your ISP In case you use Norton Security Suite or Norton Business Suite you can find your activation PIN in the following way 1 Go to the following URL http www comcast net security 2 Under Get Norton Now click Windows 3 Click Get It Now 4 Log onto your Comcast account and then find your activation PIN under the product name You can use this activation PIN when you use Norton Bootable Recovery Tool 48 Getting started About Norton Bootable Recovery Tool Creating Norton Bootable Recovery Tool on a CD or DVD Norton Bootable Recovery Tool is integrated with Windows Preinstallation Environment WinPE Therefore you can run Norton Bootable Recovery Tool only from a CD DVD or USB key To use it you first need to burn it to a CD or DVD If you choose to create Norton Bootable Recovery Tool on are writable CD or DVD all the data that are stored in the CD or DVD are permanently deleted Ensure that you back up all the data before creating Norton Bootable Recovery Tool on a re writable CD or DVD To create Norton Bootable Recovery Tool CD or DVD 1 Open your CD drive and insert an empty CD or DVD 2 Inthe Norton Bootable Recovery Tool main window click Create on CD DVD media 3 Inthe Create on CD DVD media window do of the following
29. Insight Network Quick Scan By default the Insight Protection option is turned on To run a Quick Scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Quick Scan You can use the following options to suspend a Quick Scan Suspends a Quick Scan temporarily Click Resume to continue the scan Terminates a Quick Scan Click Yes to confirm 3 On the Results Summary window do one of the following Ifno items require attention click Finish If any items require attention review the risks on the Threats Detected window Protecting your files and data 127 About the Norton AntiVirus scans Scanning selected drives folders or files Occasionally you might want to scan a particular file removable drives any of your computer s drives or any folders or files on your computer For example when you work with removable media and suspect a virus you can scan that particular disk Also if you have received a compressed file in an email message and you suspect a virus you can scan that individual element To scan individual elements 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window do one of the following Toscan specific drives click Run next to Drive Scan select the drives that you want to scan and then click Scan To scan specific folders click Run next to Folder Scan select
30. Intrusion Prevention blocks the traffic from the suspicious computer The following are some activities that you can do using the Intrusion Prevention options View the list of Intrusion Prevention signatures Exclude individual signatures from being monitored Specify whether or not you must be notified when Intrusion Prevention signatures are detected Activate AutoBlock for a specified duration to block all incoming traffic from a computer that continues to attack your system View restrict or unblock the list of computers that AutoBlock blocks View or unblock the list of computers that AutoBlock blocks Determine whether or not you are notified when Intrusion Prevention activities are detected 296 Customizing protection features About customizing settings and options Message Protection Customizing protection features 297 About customizing settings and options Email Protection protects your computer against the threats that you may receive through email attachments You can use the Email Antivirus Scan option and the Protected Ports Settings option to configure your email program for protection against viruses and other security threats Email Antivirus Scan protects you from the threats that are sent or received in email attachments You can use the Email Antivirus Scan options to define how Norton AntiVirus should behave when it scans email messages Based on the options you choos
31. MEDIA CENTER version 13 0 125 and later Norton AntiVirus turns on Quiet Mode as soon as you start recording a TV program After Quiet Mode is turned on it turns off after the recording session is complete You cannot turn off Quiet Mode during the TV program recording session by turning off the Media Center TV Recording option in the Settings window Protecting your files and data About the Norton AntiVirus scans Norton AntiVirus automatically turns on Quiet Mode when it detects a TV program recording session or a disk burning session In addition you can manually add the programs for which you want Norton AntiVirus to turn on Quiet Mode to the Quiet Mode Programs list When Norton AntiVirus detects a running instance of a program that you added in the list it automatically turns on Quiet Mode When Quiet Mode is turned on Norton AntiVirus suspends the background activities but does not suppress alerts and notifications You can also add or remove a running program to the Quiet Mode Programs list Turning off or turning on the Quiet Mode options You can turn off or turn on the Quiet Mode options such as IMAPI 2 0 Disk Burn and Media Center TV Recording in the Settings window By default the Quiet Mode options are turned on If you perform a task for an option that you turned on Norton AntiVirus detects the task and automatically turns on Silent Mode For example you turn on the IMAPI 2 0 Disk Burn opti
32. Norton Account window that appears Any time after activation If you skip the Norton Account window during activation you can create a Norton Account any time after activation You can create your Norton Account and register your product from the Account link that appears at the top of the Norton AntiVirus main window Getting started 17 About your Norton Account After you log in to your Norton Account you can manage your product information with the following options Saves the information for all of the Norton products that you own The Products tab provides you the information about the Norton products that you own and the expiration date You can click the arrow icon against a product for more information such as product key and the registration date You can also buy a new product key to protect additional computers You can use the Update option to check and download the latest product version using Norton Update Center Contains order information of the Norton products you bought from Norton online store 18 Getting started About your Norton Account Saves your account information and your billing details The Profile options are Account Information You can update your Norton Account information and your shipping address on the Account Information tab After you update click Update to save the changes Billing Information You can Save your credit card information and your billing
33. Norton AntiVirus main window Click Advanced 2 Under Network Protection click Network Security Map 3 On the left side of the Network Security Map window under Remote Monitoring click Disable 4 Inthe confirmation dialog box click Yes To turn off Remote Monitoring for an individual computer 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 Inthe Network Security Map window in the network map click the computer for which you want to disable Remote Monitoring 4 Inthe device details area next to Remote Monitoring click Disable 5 Inthe confirmation dialog box click Yes Adding a device to the Network Security Map You can manually add a computer or device to the Network Security Map You can add the following details when you add a device The name or description The IP address or physical address The Network Security Map finds any computers that are connected to your network However you can add the computers and the devices that are currently not connected Protecting Internet activities 229 About the Network Security Map Norton AntiVirus adds to the Trust Control network all the devices that you manually add to Network Security Map You can select the Trust Control network in the Network Details drop down list to view the devices that you added You can also edit the name of the device You cannot edit the Trust Control network
34. Norton Forums and the Norton Update Center You can also find the following useful links in the Web page Symantec Security Check Subscription Troubleshooter Home amp Home Office Security Product Manuals Product Updates Product Reviews Order Status Returns Rebates Finding additional solutions 345 About uninstalling About uninstalling To remove your Symantec product from your computer use the Add Remove Programs option in the Windows Control Panel You must restart your computer after uninstalling the product so ensure that you do not have any other programs running while you follow this procedure Uninstalling Norton AntiVirus You can remove Norton AntiVirus in the following ways From Windows Control Panel From the Start menu db You cannot access online Help while uninstalling Therefore you should print out the Uninstalling Norton AntiVirus Help topic before continuing to uninstall If you want to reinstall Norton AntiVirus on your computer you must uninstall Norton AntiVirus from your computer You can reinstall the product using the installation file that you downloaded from Symantec Web site or from the CD To reinstall Norton AntiVirus follow the installation procedures that are available in the User s guide During uninstallation Norton AntiVirus offers to leave the Norton Toolbar for free to search and browse safely over the Internet even after the product is uninstalled You
35. Norton Insight lets you check the details of the Files of Interest that are available on your computer You can view details such as signature of the file and the date on which the file was installed You can also view details such as the trust level stability details community usage resource usage and the source of the file You can use the Locate option to find the location of the file on your computer When you right click a file that is available on your computer the shortcut menu displays Norton AntiVirus option and then Norton File Insight option You can use the options to check the details of a File of Interest Norton AntiVirus displays the Norton File Insight option only when you right click a File of Interest In Windows Safe mode you cannot access this option for any file Norton AntiVirus also categorizes any file for which you open the File Insight window to view details as a File of Interest The Symantec server stores the hash value and trust level details of the File of Interest The server provides the file details immediately after you open the Norton Monitoring your system s performance 109 About System Insight Insight Application Ratings window However you can use the Check Trust Now option in the File Insight window to update the trust value of a file You can also manually trust any well known files You can change the trust level of any file to User Trusted other than the files that are Norton Trusted
36. Off switch to the left to the On position 5 Click Apply and then click OK About securing Norton AntiVirus Settings using a password You can configure Norton AntiVirus to prevent unauthorized access to your product settings If you share your computer with others and do not want them to modify your Norton AntiVirus Settings you can secure Norton AntiVirus Settings using a password The Settings Password Protection option lets you secure your Norton AntiVirus Settings by setting up a password By default Settings Password Protection option is turned off You must turn on the Settings Password Protection option to set up a password for your product settings To use the Settings Password Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Product Security The password must be between 8 and 256 characters in length After you set up a password for Norton AntiVirus Settings you must enter the password each time to access or configure your product settings If you forget your settings password you can reset the password in the window that appears when you choose to uninstall Norton AntiVirus You do not need to uninstall the product to reset your password You can use the reset settings password option in the Select your Uninstall Preference window to reset your password Customizing protection features 323 About customizing settings and options The reset settings password option a
37. Performance Monitoring option go to the Norton AntiVirus main window click Settings gt General gt Performance Monitoring gt Performance Monitoring Accessing the Performance window System Insight provides you a centralized location where you can view and monitor your system activities System Insight displays such information in the Performance window You can access the Performance window to view details about the important system activities CPU usage and memory usage and Norton specific background jobs You can also view Norton Insight details and defragment your boot volume To access the Performance window Inthe Norton AntiVirus main window click Performance About monitoring system activities System Insight provides information about the important system activities that you performed or that occurred over a period of the last three months System Insight displays the information in the Performance 78 Monitoring your system s performance About System Insight window The Events graph at the top of the Performance window displays each activity as icon or stripe The description for each icon or stripe appears at the bottom of the graph You can use the tabs at the top of the graph to obtain details for the current month and for the last two months The activities include Provides the details about the installation activities that you performed on your system over a period of the last three months The
38. Quarantine so you should use a recognizable description 3 Click Browse 4 Inthe Select File to Quarantine dialog box browse to the item that you want to add select it and then click Open 5 Click Add 6 Click Close Restoring an item from the Quarantine Some programs rely on other programs that are classified as security risks to function The program may not function if a particular security file is removed All of the removed security risks are automatically backed up in the Security History Quarantine This way Norton AntiVirus lets you restore any risk to Monitoring protection features 269 About Security History regain the functionality of a program that requires the risk program to run For example a shareware or freeware program that you download may use adware to keep its price low In this case you can allow the security risk program to remain on your computer or restore it if Spyware Protection has removed it Some quarantined items are successfully disinfected after Norton AntiVirus rescans them You can also restore such items db If you restore an item to a directory other than its original location it may not function properly Therefore it is recommended that you reinstall the program To restore an item from the Quarantine 1 Inthe Security History window in the Quarantine view select the item that you want to restore 2 Inthe Details pane click Restore amp Options 3 Inthe Threat
39. Scan Now option you can run the following types of scans Computer Scan Lets you run different computer scans including Quick Scan Full System Scan and Custom Scan Reputation Scan Lets you run different reputation scans including Quick Scan Full System Scan and Custom Scan t Scan Facebook Wall Lets you scan News Feeds on your Facebook Wall periodically to protect you from malicious links Lets you run LiveUpdate to download the latest virus definitions and program updates Norton AntiVirus uses the latest virus definitions from Symantec servers to detect and remove latest security threats Getting started 33 About Norton AntiVirus main window Lets you access the Norton AntiVirus advanced window By using the Norton AntiVirus advanced window you can do the following Run different scans View Security History View the quarantined items in the Security History window View Norton Insight Application Ratings View the list of programs that are vulnerable on your computer and find how Norton protects you from the program vulnerabilities View and configure Network Security Map In addition you can choose to turn on or turn off the protection features from this window When your system status is At Risk or Attention this section automatically provides you the Fix Now option to fix all the issues at once 34 Getting started About Norton AntiVirus main
40. Security History Lets you view the detailed information about quarantined security risks in an organized way The Quarantine category includes the infected files that are isolated from the rest of your computer while they await your attention for a suitable action The File Insight window provides details about the risk level the origin and the activity report of quarantined security risks on your system Lets you view the reputation details of a file that you download You can use these details to determine the safety level of the file and then decide the action that you want to perform Lets you view the performance details of any File of Interest that is available on your computer The information includes the general details the origin and lineage information the resource usage and the actions that the file has performed on your system The File Insight window provides various details about the Security History item These details are classified in different tabs in the File Insight window Monitoring protection features 259 About Security History You can select a tab to view more details about it The File Insight window provides details about a file in the following tabs Displays the information such as the confidence level community usage of a file how long ago the file was released and how stable the file is Stability ratings of a file may vary
41. Tasks when the computer is idle It does not consider the type of power source the computer uses You can configure the power source for each of the Norton Tasks Configuring the Power Source You can choose the power source for Norton AntiVirus to perform the Norton Tasks when the computer is idle Norton Tasks are background tasks that Norton AntiVirus performs when your computer is idle Monitoring your system s performance 101 About System Insight By default Norton AntiVirus performs these tasks only when your computer is connected to the external power You can configure the power source for each of the Norton Tasks To configure the power source 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window in the left pane click Norton Tasks 3 Inthe Norton Tasks window under the Power Source column click the Configure link for the Norton Task that you want to configure the power source 4 Inthe Power Source window select one of the following External Allows the Norton Task to run only when your computer uses external power External and Battery Allows the Norton Task to run irrespective if the computer uses external power or battery power If you choose this option Norton AntiVirus performs the Norton Task when the computer is idle It does not consider the type of power source the computer uses 5 Click OK 6 Inthe Norton Tasks window click Close About Norton Insi
42. Time Scans to schedule a Full System Scan However you should always keep Idle Time Scans turned on to allow Norton AntiVirus to scan your computer when it becomes idle Turning off or turning on Idle Time Scans The Idle Time Scans option is automatically turned on when you install Norton AntiVirus When the Idle Time Scans option is turned on Norton AntiVirus detects the time when you do not use your computer Norton AntiVirus then intelligently runs a scan depending on the scan history of your computer However there may be times when you want to turn off Idle Time Scans To turn off Idle Time Scans 1 4 In the Norton AntiVirus main window click Settings In the Settings window in the left pane click Computer Scan In the Idle Time Scans row in the drop down list select Off Click Apply To turn on Idle Time Scans 1 In the Norton AntiVirus main window click Settings In the Settings window in the left pane click Computer Scan In the Idle Time Scans row in the drop down list select the option that you want to set Your options are Weekly Monthly Quarterly Protecting your files and data 161 About the Norton AntiVirus scans 4 Click Apply Specifying Idle Time Out duration You can set the duration after which Norton AntiVirus should identify your computer as idle You can select a value in minutes between 1 minute and 30 minutes When you do not use your computer for the du
43. You can use Security History to review the information that has been sent to Symantec To turn off or turn on Norton Community Watch 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Other Settings Customizing protection features 279 About customizing settings and options 4 Inthe Norton Community Watch row do one of the following Toturn off Norton Community Watch move the On Off switch to the right to the Off position To turn on Norton Community Watch move the On Off switch to the left to the On position 5 In the Settings window click Apply 6 Click OK About customizing settings and options The default settings provide complete protection for your computer However you may want to adjust the settings to optimize system performance or disable the options that do not apply You can change the product s settings to fit your work environment From non admin accounts of your computer you need administrator authentication to change product settings If you are an administrator keep in mind that the changes that you make apply to everyone who uses the computer For more information select one of the sub entries for this Help topic Configuring Norton AntiVirus settings The default Norton AntiVirus settings provide a safe automatic and efficient way to protect your computer If you want to change or customize your protection
44. activities About Network Cost Awareness has unlimited Internet connection on LAN and Wi Fi The Auto option is available only in Windows 8 No Limit Allows Norton AntiVirus use the network bandwidth that is required to receive all product and virus definition updates Symantec recommends that you apply this policy If you do not use Windows 8 the default policy is set to No Limit Economy Allows Norton AntiVirus access the Internet only to receive critical product updates virus definitions and web queries needed to protect your device No Traffic Blocks Norton AntiVirus from connecting to the Internet If you choose this policy Norton AntiVirus cannot receive critical virus definitions and program updates which can lead to potential dangers and virus attacks Turning off or turning on Network Cost Awareness You can set up policies to restrict the Internet usage of Norton AntiVirus If you do not want to restrict the Internet usage of Norton AntiVirus you can turn off Network Cost Awareness If you feel that Norton AntiVirus uses too much network bandwidth you can turn on Network Cost Awareness Then you can set up policies to restrict the Internet usage of Norton AntiVirus Norton AntiVirus connects to the Internet based on the policy that you set up in the Network Cost Awareness Settings window By default Network Cost Awareness is turned on To turn off Network Cost Awareness 1 Inthe Norton AntiVirus main
45. allow the Norton LiveUpdate to complete or close the Norton LiveUpdate session before you install the Symantec Security Driver 222 Protecting Internet activities About the Network Security Map To view devices on the Network Security Map 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 Ifthe Product Configuration panel appears click Continue The Product Configuration panel appears when you click Network Security Map for the first time The Product Configuration panel helps you install Symantec Security Driver that is required to view the Network Security Map window The process of installation of the Symantec Security Driver disrupts your network connection temporarily 4 Ifthe Network Security Overview window appears click OK The Network Security Overview window lets you view the summary of features of the Network Security Map The Network Security Overview window appears in the following instances When you open the Network Security Map window for the first time When you turn on Welcome Screen under Network Security Map in the Settings window If you do not want to view the Network Security Overview window in the future check Do not show this again before you click OK 5 Inthe Network Details drop down list select the network that lists the device for which you want to see the details Protecting Internet activities 223 About the Network Securit
46. are confident that they are not infected To add a signature to the Signature Exclusions 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click AntiVirus and SONAR Exclusions 3 Inthe Signatures to Exclude from All Detections row click Configure 4 In the Signature Exclusions window click Add 5 Inthe Security Risks window click on a security risk that you want to exclude and then click Add 166 Protecting your files and data About the Norton AntiVirus scans 6 In the Signature Exclusions window click Apply and then click OK 7 Inthe Settings window click OK About clearing file IDs that are excluded during scans When you run a Reputation Scan Norton AntiVirus provides information on the trust worthiness of all programs and processes running on your computer Reputation Scan helps you detect the files that are suspicious or vulnerable on your computer using the reputation based threat detection Norton AntiVirus provides reputation information such as trust level user prevalence and stability for each program and process that is scanned Norton AntiVirus stores the reputation information of all scanned files All trusted and favorable files are provided with Trusted and Good trust levels If any of the scanned files is suspicious or vulnerable Norton AntiVirus assigns Bad or Poor trust level During each successive scan that you run Norton AntiVirus exclude
47. are not protected until you activate the product Activating your product If you did not activate your product during installation you receive an activation needed alert regularly until you activate the product Product activation reduces software piracy and ensures that you use authentic Symantec software Activation provides you with a specified period of subscription to your Norton product You can also renew your subscription to continue using Norton AntiVirus You must activate your product within the time period that the alert specifies or your product stops working You can activate your product directly from the activation needed alert or from the main window Activation should take only a few minutes During activation the Norton Account window appears You can create your Norton Account and Getting started 13 Activation protects you register your product You can also view details such as your product key your registration date and recent updates to the product If you skip the Norton Account window the product is activated but the product key is not saved in the Norton Account You can print the product key to reinstall your product in the future To activate your product from the alert 1 In the alert do one of the following If you purchased a subscription version of a retail product or the product came installed on your computer select Activate Now Recommended If you want to renew the subs
48. available on your computer Norton AntiVirus lets you view specific categories of files based on the option that you select in the Norton Insight Application Ratings window 106 Monitoring your system s performance About System Insight The drop down list that is available in the Norton Insight Application Ratings window provides you the following options Lists the processes that run on your computer at that point in time when you selected this option Lists the Files of Interest Lists the programs that start when you start your computer Lists all the files and programs that are currently loaded on to the program memory space Lists the programs that consume maximum resources of your computer Norton AntiVirus displays a list of top 10 resources that highly affect the performance of your computer Lists the files that have the maximum community usage Monitoring your system s performance About System Insight Lists the Files of Interest that you manually trusted in the File Insight window This category does not list the files that do not belong to the File of Interest even if you manually trust the files However Norton AntiVirus excludes all of the manually trusted files from Norton AntiVirus scan when you configure Scan Performance Profiles to High Trust You can also remove the user trust from all of the Files of Interest that you manually trusted Y
49. box that appears in the Password box type a password 7 Inthe Confirm Password box type the password again 8 Click OK 9 In the Settings window click OK Turning off Norton AntiVirus Settings password You can protect your Norton AntiVirus Settings with a password using the Settings Password Protection option If the Settings Password Protection option is turned on you need to enter the Settings password each time to view or configure your Norton AntiVirus settings You cannot access the product settings without providing your Settings password In case you forget your Settings password you can reset it using the reset settings password option in the Select Uninstall Preference window You can turn off the Settings Password Protection option if you do not require password protection for Norton AntiVirus settings To turn off Norton AntiVirus Settings password 1 Inthe Norton AntiVirus main window click Settings 2 Inthe dialog box that appears in the Password box type your Settings password and then click OK 3 Inthe Settings window click the General settings tab 4 Inthe left pane click Product Security 5 Click Apply and then click OK Resetting your Norton AntiVirus Settings password If you forget your Norton AntiVirus Settings password you can reset the password You can reset your Norton AntiVirus Settings password using the reset settings Customizing protection features 325 About customizing se
50. by default to provide complete protection for your computer Many of these settings include the automatic features that provide continuous protection Under certain circumstances you might need to turn off an automatic feature to complete a task When you have completed the task for which you turned off the automatic feature make sure that you turn the feature on again Customizing protection features 277 About turning off automatic features See Turning off Auto Protect temporarily and turning it on again on page 277 See Turning off or turning on Norton Community Watch on page 278 Turning off Auto Protect temporarily and turning it on again If you have not changed the default option settings Auto Protect loads when you start your computer Auto Protect also guards against viruses Trojan horses worms and other malicious threats It checks programs for viruses when programs run and monitors your computer It also checks the removable media for any activity that might indicate the presence of a virus When Auto Protect detects a virus or virus like activity it alerts you In some cases Auto Protect might warn you about a virus like activity that you know are not the work of a virus If you perform such an activity and want to avoid the warning you can turn off Auto Protect If you have set a password for settings Norton AntiVirus asks you for the password before you can view or change the settings
51. cases your network uses an automatic configuration URL or script for managing Internet access In this case you must provide the URL of the required Proxy Automatic Configuration PAC file A 72 Getting started About Network Proxy Settings PAC file contains the code that lets your browser know about the proxy settings for different Web sites over the Internet It also contains the words which you want to filter and block while you access the Internet You can also choose the option that lets your browser to automatically detect the proxy settings If you want your manual settings in the network ensure that you disable the Automatic Configuration options Network Proxy Settings window lets you specify the following settings Lets you specify the automatic configuration URL or script to manage Internet access You have the following options Automatically detect settings Lets your browser detect the network settings automatically If you do not want to override your manual settings for network connections you must disable this option Use automatic configuration script Lets your browser use the automatic configuration URL or script to manage Internet access Use the URL box to provide the HTTP URL or the HTTPS URL Getting started 73 About Network Proxy Settings Lets you provide the details of your Proxy Settings Under Proxy Settings check Use a proxy server for your HTTP connections and do
52. customer questions You can find the latest product manual knowledge base articles and virus removal tools Norton Support Web site contains problem solving articles that are presented in an easy step by step format The articles are categorized and listed on the left side of the Web page Using the categories you can browse through the available support topics You can Finding additional solutions 341 About Support also use the Search Support box to find solution using a keyword Norton Support Web site also contains useful links to the product manual the Norton Account the Norton Forum and the spyware help under Additional Resources To use the Norton Support Web site 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click Get Support 3 Follow the on screen instructions 4 Inthe Norton Autofix window click Open Support Web Site The Norton Support Web page appears 5 Follow the on screen instructions About phone support Norton Autofix offers a range of technical support and customer service options When you click the Get Support option in the Support drop down menu Norton Autofix performs a Quick Scan and repairs problems without your intervention Ifthe problem persists and you have an active Internet connection you can use the Open Support Web Site option in the Norton Autofix window This option takes you to the Norton Support Web site for additional online sup
53. details To add a device to the Network Security Map 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 On the left side of the Network Security Map window under Total in Network click the plus symbol 4 Inthe Adda Device window in the Name box type the name of the device that you want to add to the Network Security Map The maximum character length of the device name is 15 characters 5 Inthe IP or Physical Address box type the IP address or physical address of the device that you want to add to the Network Security Map You can use the following formats in the IP or Physical Address box 172 16 0 0 fe80 12ac fe44 192a 14cc 11 22 c3 5a fe a4 ftp myfiles com The address that you provide is not verified until the device is physically found on the network 6 Click Add Device 230 Protecting Internet activities About the Network Security Map Finding a computer s IP address You can find a computer s IP address in various ways On Windows 2000 XP Windows Vista Windows 7 and Windows 8 computers you can use the ipconfig command to find the IP address of a computer The ipconfig command reports the IP address of its local computer only You must run this program on the computer that you want to identify To find the IP address by using ipconfig on Windows 2000 XP 1 Onthe computer you want to identify on the Windows taskbar cli
54. details include the application that you installed the date on which you installed the application and the total number of installations on that date Provides the details about the application download activities that you performed on your system over a period of the last three months The details include the date on which you downloaded a file and the total number of downloads on that date You can click the file name link to view additional details about the downloaded file such as the Download Insight report file name reputation level and recommended action Indicates the optimization activities that you performed on your system over a period of the last three months Monitoring your system s performance About System Insight Provides the details about the threat detection activities that Norton AntiVirus performed on your system over a period of the last three months The details include the date on which Norton AntiVirus detected a threat and the total number of threats that Norton AntiVirus detected on that date The View Details link provides additional details about the risk such as the risk impact and the origin of the risk The details also include the action that a threat has performed on your system and the action that Symantec recommends you to resolve the threat Provides the details about the performance alerts that Norton AntiVirus displayed over a per
55. do several things to avoid security risks Practicing regular file maintenance and keeping your security protection up to date helps in protecting your computer To avoid security risks Stay informed about the latest viruses and other security risks by logging in to the Symantec Security Response Web site at the following URL http securityresponse symantec com The Web site includes extensive frequently updated information on viruses and automatic virus protection Keep Automatic LiveUpdate turned on at all times to continually receive definition updates 116 Protecting your files and data About maintaining protection Run LiveUpdate regularly to receive new program updates Keep Auto Protect turned on at all times to prevent viruses from infecting your computer Watch for email messages from unknown senders Do not open attachments from these senders Keep Email Protection turned on to avoid sending or receiving infected email attachments Keep all recommended maximum protection settings turned on Keep the default options turned on at all times You should be always prepared in case a virus infects your computer Ensuring that protection settings are turned on Norton AntiVirus is configured to provide your computer with complete protection against viruses In addition Norton AntiVirus protects your computer against spyware adware and other security risks The default settings provide complet
56. from the Norton Management Web site 1 Go to the device that you want to manage with Norton Management 2 Open your browser and go to https manage norton com Getting started 25 About Norton Management 3 Click Sign In and log on to your account using your Norton Account email address and password 4 On the My Devices page click Add Device 5 Inthe confirmation window click Yes to confirm that you are already on the device you want to manage 6 Inthe window that appears click Save File and download the installer file 7 Double click the file that you downloaded 8 Click Run 9 Inthe Welcome to Norton Management window click User License Agreement read the user license agreement and then click Agree amp Install 10 If you are prompted to provide your email address in the Email Address box type the email address that you use to log on to your Norton Account and then click Next 11 If you are prompted to provide your password in the Password box type the password that you use to log on to your Norton Account and then click Next 12 In the Set up this computer window in the Name this computer box type a display name for the device The name that you specify must be unique and must not exceed 40 characters 13 Click Finish 14 In the Congratulations window click Manage Devices To install the Norton Management agent from a Norton security product 1 At the bottom of the Norton security product
57. further action is necessary To review Auto Protect notifications 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Computer Protection pane click History 188 Responding to security issues What to do if a security risk is found 3 Inthe Show drop down list select the category for which you want to review Auto Protect alerts Your options are Review Auto Protect notifications that you received in the last seven days Review all of the Auto Protect notifications that you have received Review all of the resolved security threats The Resolved Security Risks category includes the infected files that Norton AntiVirus repairs removes or quarantines Review the list of unresolved security risks The Unresolved Security Risks category includes the infected files for which Norton AntiVirus was not able to take any action This category mostly includes the low level risks that require your attention for a suitable action Responding to security issues 189 What to do if a security risk is found 4 Inthe right pane click the Options link The option name appears as Restore amp Options for few items If one or more security risks such as spyware are found you can take action on these items if required 190 Responding to security issues What to do if a security risk is found 5 In the Threat Detected window select the appropriate action on the risk The following are some of
58. icon in the Quick Search box The Quick Search option works on the current view only If you want your search to include all of the items in Security History you must select the Full History view To search in Security History 1 Inthe Security History window in the Quick Search text box type the name of the item that you want to search 2 Click Go Exporting or Importing Security History information Norton AntiVirus lets you export the Security History events to a file You can export and save the Security History events and view them at your leisure For example you can analyze the security events ona particular day You can use the Quick Search option to obtain a list of all of the items that are related toa 264 Monitoring protection features About Security History particular security risk You can then use the Export option to save the list in the Security History log You can later import the log file and analyze the data Security History stores the information in a separate file When the file size reaches its maximum size limit information that is related to new events overwrites the information that is related to older events Youcan export the log periodically if you want to keep the entire Security History information You can save your log file in one of the following file formats Security History Log Files mcf The mcf file format is the Security History Log Files format and is proprietary to Sy
59. is updated from time to time including but not limited to the following software antivirus and crimeware software use updated virus definitions antispyware software uses updated spyware definitions antispam software uses updated antispam rules content filtering and antiphishing software use updated URL lists some firewall software use updated firewall rules vulnerability assessment products use updated vulnerability data and web site authentication software uses updated lists of authenticated web pages these updates are collectively referred to as Content Updates or alternatively referred to as Protection Updates or Security Updates at times You shall have the right to receive Content Updates for the Software during Your Service Period 3 Product Installation Required Activation A During the installation process the Software may uninstall or disable other security products or features of such products if such products or features are incompatible with the Software or for purposes of improving the overall functionality of the Software B There may be technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software You agree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a Device to not more than a finit
60. is connected to the Internet If you use a proxy server to connect to the Internet you must configure the proxy settings of Norton AntiVirus See Configuring Network Proxy Settings on page 73 If you do not know your proxy settings contact your Internet service provider or network administrator for assistance Solving a problem using Norton Autofix Norton Autofix performs a Quick Scan of your computer and repairs problems without your intervention If a problem persists you can use the Norton Support Web site for additional online support and contact options Your computer must be connected to the Internet to access Norton Autofix If you use a proxy server to connect to the Internet you must configure the proxy settings of Norton AntiVirus If you do not want to proceed with the support session you can use the Cancel option to bypass the scan To solve a problem if your computer is connected to the Internet 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click Get Support 3 Inthe Norton Autofix window do one of the following Ifthe problem is not fixed automatically click Open Support Web Site and follow the on screen instructions to find additional support If the problem is fixed click Close Finding additional solutions 337 Staying informed about protection issues To solve a problem if your computer is unable to connect to the Internet 1 Inthe Norton AntiVir
61. it uses the virus definitions that are available locally and in the Cloud Norton AntiVirus provides additional protection by using the most recent definitions in the Cloud apart from the definitions that are available locally on your computer Norton AntiVirus performs an Insight Network scan only when the Insight Protection option is turned on To turn on the Insight Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Insight Protection gt On By default the Insight Protection option is turned on Protecting your files and data 141 About the Norton AntiVirus scans When the Insight Protection option is turned on Norton AntiVirus performs a traditional scan and an Insight Network scan simultaneously The traditional scan uses the definitions from the local system and the Insight Network scan uses the definitions that are hosted in the Cloud Threat detection based on the Cloud definitions is identical to the threat detection that is based on the local definitions However the Cloud definitions are specified with additional data about the threats that it detects which indicates that it has been obtained from the Internet Definitions in the Cloud provide a generic name for the risk detected but the local definitions provide the specific name for the risk detected For example if a Trojan horse is detected the scan results of the Insight Network might display C
62. leave the signatures turned on If you disable a signature your computer may be vulnerable to attack To view details about a vulnerable application 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Network Protection pane click Vulnerability Protection 3 Inthe Vulnerability Protection window in the Program column click the program name for which you want to view the details 4 Inthe Program Vulnerability Details window view the signature details of the program 5 If you want to view additional information about the signature then click the signature name 6 After you finish viewing the vulnerability details in the Program Vulnerability Details window click Close 7 Inthe Vulnerability Protection window click Close About the types of security risks Security risks such as spyware and adware can compromise your personal information and privacy Spyware and adware programs are closely related In some cases their functionalities might overlap but while they both collect information about you the types of information that they collect can differ Spyware programs might put you at risk for identity theft or fraud These programs might log your keystrokes capture your email and instant messaging traffic These programs also steal sensitive personal information such as passwords login IDs or credit 216 Protecting Internet activities About the types of security risks card numbers These progr
63. level from the time your start your computer Customizing protection features 289 About customizing settings and options Early Launch Anti Malware Protection This feature provides better protection by running all the necessary components of Norton AntiVirus that block malware intrusion when you start your computer dd This feature is available only in Windows 8 290 Customizing protection features About customizing settings and options Updates Customizing protection features 291 About customizing settings and options Norton AntiVirus protects your computer from vulnerabilities through the latest program and definition updates Definition updates contain the information that lets Norton AntiVirus recognize and alert you to the presence of a specific virus or security threat You can use the options in the Updates section to obtain the latest virus definitions and keep your computer secure from the latest security threats Your options are Automatic LiveUpdate Automatic LiveUpdate automatically checks for definition updates and program updates to your virus protection when you are connected to the Internet Pulse Updates In addition to the definition updates that Automatic LiveUpdate downloads Norton AntiVirus uses streaming technology to download the latest virus definitions These downloads are called Pulse Updates The Pulse Updates are lighter and faster and keep you
64. on Insight Protection Insight Protection option lets Norton AntiVirus perform an Insight Network scan on your computer When the Insight Protection option is turned on Norton AntiVirus performs a traditional scan and an Insight Network scan simultaneously The traditional scan uses the definitions from the local system and the Insight Network scan uses the definitions that are hosted in the Cloud Norton AntiVirus performs only a traditional scan if the Insight Protection option is turned off Norton AntiVirus performs an Insight Network scan only when the Insight Protection option is turned on By default the Insight Protection option is turned on To turn off or turn on the Insight Protection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Other Settings 4 Inthe Insight Protection row do one of the following To turn off Insight Protection move the On Off switch to the right to the Off position To turn on Insight Protection move the On Off switch to the left to the On position 5 In the Settings window click Apply Protecting your files and data 143 About the Norton AntiVirus scans About Reputation Scan Reputation Scan provides information on the trust worthiness of all programs and processes running on your computer It helps you detect the files that are suspicious or vulnerable on your computer using the reputation based
65. or NAVW32 C B Protecting your files and data 139 About the Norton AntiVirus scans Scans only the boot records Runs a Quick Scan Enables or disables a Quick Scan Enables or disables scanning of stealth items Scans the files that matches specified wild card Scans the specified drive folder or file Performs Quick Scan in the background amp Norton AntiVirus displays the scans window only when a threat is detected 140 Protecting your files and data About the Norton AntiVirus scans To run a scan from the command prompt 1 Atthe command prompt type the path in which Norton AntiVirus is located and the executable s file name The following examples show the syntax of a scan command m Program Files Norton AntiVirus Engine version NAVW32 command_name Where version represents the version number of Norton AntiVirus and command_name represents the command Program Files Norton AntiVirus Engine version NAVW32 path file_name Where version represents the version number of Norton AntiVirus and path file_name represents the location name and extension of the file 2 Press Enter About Insight Network scan The Insight Network scan uses the Cloud technology wherein a remote server on the Web contains the latest virus definitions Norton AntiVirus scans your computer for the latest security threats When Norton AntiVirus performs the Insight Network scan
66. or visit the Support page at www symantec com ADDITIONAL TERMS AND CONDITIONS Your use of the Software is subject to the terms and conditions below in addition to those stated above Contents Chapter 1 Chapter 2 Chapter 3 Getting started ccc eccc cece ecen scene 11 Activation protects you ccceceee eee ee es 11 About your Norton Account 0 0 0008 16 About Norton Management 5665 22 About Norton AntiVirus main WIDGOW dercssdtsevietsdscensaauaascgaddacsauetens 29 About Norton Community Watch 40 About Norton Bootable Recovery Tool erasini eaea ENEE oE 42 About Norton Power Eraser 0 008 54 Starting Norton AntiVirus from the command prompt cececeseee ee ens 56 About the Norton AntiVirus icon 56 About LiveUpdate cccccececeeeeeeenes 59 About Network Proxy Settings 71 Monitoring your system s performance cece cece ecceeeeeeeeeeeens 75 About System Insight ccecec eee eee 75 Protecting your files and data 115 About maintaining protection 115 About the Norton AntiVirus scans 118 10 Contents Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Responding to security issues 185 What to do if a security risk is found 185 Protecting Internet activities
67. other issues Find and download the latest product manual Manage your products and services using Norton Account Search Norton Forum to find the additional product help about installing configuring and troubleshooting errors You can also post your questions in the forum and get answers from experts To post your questions you need to first register for Norton Forum Find information about the latest virus threats and removal tools db Availability of support varies by region language or product For additional support go to the following URL http www norton com support In addition to the self help options you can use the Contact Us option at the bottom of the Web page to 340 Finding additional solutions About Support contact the technical support team in the following ways Live Chat Email Phone Norton Forums Using the Norton Support Web site Chat in real time with a support representative For more complex technical issues chat offers the option to allow a support representative to connect remotely to your computer and resolve your problem Submit your question on our Web site and receive a response by email Email support has a slower response time than chat or phone Speak to a support representative in real time Search for additional product help about installing configuring and troubleshooting errors Norton Support Web site contains answers to the most common
68. product updates 66 summary product features 271 Support AutoFix Scan 336 Self Help 339 solving problems 336 worldwide service 343 Support policy 343 Symantec Security Response 269 viewing submitted files 243 Symantec Support Web site about 339 using 340 Symantec Web site blogs and forums 337 System Insight about 75 Events graph 75 monitoring activities 77 Performance graph 75 system status graph activity details 80 System Status indicators responding 38 T technical support about 339 using 340 threats avoiding 115 newly discovered 66 Trust Control Intrusion Prevention and 208 U Uninstall about 345 procedure 345 unknown viruses 271 updates automatically 67 checking 65 obtaining 70 Pulse Updates 70 summary 60 upgrading new version 332 User Specified Programs about 179 Index 357 User Specified Programs continued adding programs 179 Quiet Mode 179 removing programs 180 V version number checking 331 virus protection about 271 system scans 125 updates 271 viruses automatic protection 271 descriptions 271 unknown 271 Vulnerability Protection about 213 214 viewing programs 214 W wireless network viewing status 234 Worm Blocking threats found by 192 worms found by Worm Blocking 192 in email messages 192 Norton from Symantec products protect consumers from traditional threats with antivirus antispam and Spyware Protection They also protect against bots drive by downloads
69. protection of your computer You can include additional protection to your computer by using the most recent definitions from Cloud during scans Your options are AntiVirus and SONAR Exclusions Computer Scan Real Time Protection Updates 282 Customizing protection features About customizing settings and options Lets you configure how you want Norton AntiVirus to monitor your network activities You can protect your computer against the threats that you might receive through email attachments instant messaging program attachments You can also configure the communication port that Norton products use to communicate with each other In addition you can protect your computer against intrusion attempts Your options are Browser Protection Download Intelligence Intrusion Prevention Message Protection Network Security Settings Customizing protection features 283 About customizing settings and options Lets you configure the appearance and security of your product In addition you can configure how Norton AntiVirus submits risk details to Symantec You can specify your proxy settings to obtain definition updates You can also configure Silent Mode Performance Monitoring Idle Time Out duration Monthly Report and other miscellaneous options Your options are Norton Tasks Other Settings Performance Monitoring Product Security Silent Mode Settin
70. running processes startup files and loaded programs To run a Reputation Full System Scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe window that appears click Reputation Scan 3 Inthe Reputation Scan pane click Full System Scan In the Norton Reputation Scan window you can analyze the trust level community usage resource usage and stability of the scanned items 4 If there is a file with Poor or Bad trust level under the Trust Level column click the red cross x icon 5 Inthe Quarantine File window click Quarantine this file 6 Inthe Manual Quarantine window click Add 7 Click Close 8 Inthe Norton Reputation Scan window click Close Running a Reputation Quick Scan When you perform a Quick Scan Norton AntiVirus scans only the running processes and the loaded programs Reputation Quick Scan does not scan your entire computer and it takes lesser time to run than a Reputation Full System Scan To run a Reputation Quick Scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe window that appears click Reputation Scan 148 Protecting your files and data About the Norton AntiVirus scans 3 Inthe Reputation Scan pane click Quick Scan In the Norton Reputation Scan window you can analyze the trust level community usage resource usage and stability of the scanned items 4 If there is a file with Poor or Bad trust level under the Trust Level column click the red cross
71. that have very high community usage You can also use the community usage of a file to determine the legitimacy of the file Symantec uses a stringent statistical method to evaluate the trustworthiness of a file and to classify the file as a Good file 154 Protecting your files and data About the Norton AntiVirus scans Resource Usage Indicates the system resource usage level of the file The usage levels are as follows Low Indicates that the file consumes minimum system resources Moderate Indicates that the file consumes moderate system resources High Indicates that the file consumes maximum system resources Unknown Indicates that the file has performed no action in your computer Protecting your files and data About the Norton AntiVirus scans Stability Indicates the stability rating of the file The stability rating depends on how frequently the program crashes The different stability ratings are as follows Reliable Indicates that the program is reliable Stable Indicates that the program is comparatively stable However it crashes sometimes Slightly Unstable Indicates that the program is slightly unstable Unstable Indicates that the program is unstable Very Unstable Indicates that the program frequently crashes Unknown Indicates that the crash history of the program is not known Stability ratings vary depending upon your operating system Abou
72. that you can use to refine the schedule Set the additional options as required 5 Click Next 6 Inthe Scan Options tab click Save Editing a scheduled scan You can change the schedule of any scheduled custom scan Quick Scan or Full System Scan from the Scans window To edit a scheduled scan from Norton AntiVirus Scans dialog box 1 Inthe Norton AntiVirus main window click Scan Now 138 Protecting your files and data About the Norton AntiVirus scans 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Edit Scan column click the edit icon next to the scan that you want to edit 4 Inthe Edit Scan window on the Scan Schedule tab change the schedule as required Most of the frequency options include the additional options that you can use to refine the schedule Set the additional options as required 5 Click Next 6 Inthe Scan Options tab click Save Running a scan at the command prompt You can scan with Norton AntiVirus from the command prompt without opening the Norton AntiVirus main window You type the path and name of the file that you want to scan or customize the scan by adding a specific command The following commands are available NAVW32 launches help and terminates Scans all drives Scans the local drives Enables or disables subfolders scanning Enables or disables boot record scanning and master boot record scanning for example NAVW32 C B
73. the following Ifno items require attention click Finish If any items require attention review the risks on the Threats Detected window Deleting a custom scan You can delete custom scans if they are no longer needed You can delete a custom scan in the Scans window To delete a custom scan 1 Inthe Norton AntiVirus main window click Scan Now 134 Protecting your files and data About the Norton AntiVirus scans 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Delete column click the delete icon next to the custom scan that you want to delete 4 Click Yes to confirm that you want to delete the scan About scheduling scans Norton AntiVirus automatically detects the idle state of your computer and runs a Full System Scan However you can schedule a Full System Scan according to your preferences You can also set up a schedule for a Quick Scan and custom virus scans that you create You can schedule scans to run automatically on specific dates and times or at periodic intervals If the scheduled scan begins when you use your computer you can run the scan in the background instead of stopping your work Norton AntiVirus lets you schedule the Full System Scan Quick Scan and custom virus scans However you cannot schedule the Drive Scan Folder Scan and File Scan You can also set up Norton AntiVirus to turn off your computer or move it to sleep mode or hibernate mode automati
74. the Settings window click OK To turn off Silent Mode from the Settings window 1 In the Norton AntiVirus main window click Settings In the Settings window click the General tab In the left pane click Silent Mode Settings 4 Inthe Silent Mode row move the On Off switch to 5 6 the right to the Off position In the Settings window click Apply Click OK To turn on Silent Mode from the notification area 1 In the notification area on the Windows taskbar right click the Norton AntiVirus icon and then click Turn on Silent Mode In the Turn on Silent Mode dialog box in the Select the duration drop down list select how long you want to turn on Silent Mode and then click OK To turn off Silent Mode from the notification area Inthe notification area on the Windows taskbar right click the Norton AntiVirus icon and then click Turn off Silent Mode Protecting your files and data 173 About the Norton AntiVirus scans About the Silent Mode that turns on automatically When you watch a movie play games or make a presentation you run the application in the full screen mode Norton AntiVirus detects the application that you run in the full screen mode and automatically enables Silent Mode When Silent Mode is enabled Norton AntiVirus suppresses most of the alerts and suspends background activities Only those activities run that are involved in protecting your computer from viruses and other security thre
75. the options that are available in the Threat Detected window Restore amp Exclude this file Exclude this program Manual Fix recommended Remove this file may cause browser to close recommended Returns the selected Quarantine item to its original location and excludes the item from being detected in the future scans This option is available for the detected viral and non viral threats Excludes the security risk from future scan Norton AntiVirus adds the security risk to the appropriate exclusions list Lets you resolve the risk using a manual fix tool If you resolve a threat manually you must remove the threat information from the Security History window Removes the security risk from your computer and quarantines it This option is available for the security risks that require your attention Responding to security issues 191 What to do if a security risk is found Removes the selected security risk from the computer and quarantines it This option is available for the security risks that require your attention for manual removal This option is also available for the security risks that are manually quarantined Removes the selected security risk item from the Security History log Takes you to the Symantec Security Response Web site This option is available for the security risks that require your attention for manual removal You can refer the Symantec S
76. to detect 4 Click OK Protecting Internet activities 217 About configuring POP3 and SMTP ports About configuring POP3 and SMTP ports Norton AntiVirus automatically configures your email program to protect it from viruses and other security threats Norton AntiVirus supports all email accounts that use non SSL POP3 and SMTP communication protocols Norton AntiVirus also scans all incoming and outgoing email messages Norton AntiVirus lets you manually configure your POP3 and SMTP email ports for email protection Typically your Internet service provider ISP provides you the port numbers for your email program If the SMTP and POP3 port numbers for your email program are different from the default port numbers you must configure Norton AntiVirus To ensure email protection Symantec recommends that you check the POP3 and SMTP port numbers for your email program If they are not the default ports add them to the Protected Ports window To configure the Protected Ports Settings option go to the Norton AntiVirus main window and then click Settings gt Network gt Message Protection gt Protected Port Settings gt Configure If you do not want Norton AntiVirus to protect a port you can remove the port from the Protected Ports window You cannot remove the default SMTP port 25 and POP3 port 110 Norton AntiVirus automatically protects these default ports Adding POP3 and SMTP ports to Protected Ports Norton
77. to the list of Norton products in your existing Norton Account If you upgrade your registered product to the latest available version your product remains registered to the same Norton Account In this case you can continue using the same Norton Account login credentials Symantec products that are older than the 2006 product year do not appear in your Norton Account Getting started 21 About your Norton Account To create a Norton Account from the Norton Account Web page 1 Inthe Norton AntiVirus main window click Account 2 Inthe Norton Account Web page that appears click Sign up now 3 Inthe Norton Account Sign Up Web page provide the details about your account information and then click Sign Up To create a Norton Account and register your product after activation 1 Inthe Norton AntiVirus main window click Account 2 Inthe Complete Your Activation window type your email address and then click Next 3 Inthe Create your Norton Account window provide your account details and then click Next Your product information gets saved in your Norton Account only after you log in to your Norton Account 4 Inthe window that appears click Done To log in to your Norton Account and access your product information visit https account norton com Accessing your Norton Account The product key for each Norton product is conveniently stored in your Norton Account After you have created your Norton Account succ
78. under Select Your Uninstall Preference click one of the following Lets you retain your settings passwords and preferences for Norton features before you uninstall Norton AntiVirus Select this option if you want to reinstall Norton AntiVirus or another Norton product Lets you completely remove Norton AntiVirus without saving your settings passwords and preferences 3 If Norton AntiVirus offers to install the Norton Toolbar after uninstall do one of the following To keep the Norton Toolbar after uninstall click Agree amp Install To uninstall Norton AntiVirus without keeping the Norton Toolbar click Skip 4 Touninstall Norton AntiVirus click Next 5 Do one of the following Click Restart Now recommended to restart the computer Click Restart Later to restart the computer later Norton AntiVirus is not fully uninstalled until you restart your computer Index A about customer support 339 accessing Facebook Scan 122 accessing Norton AntiVirus scans Computer Scan 122 Reputation Scan 122 Actions window deleting security risks 253 performing actions 253 restoring security risks 253 submission items to Symantec 253 activation about 11 alerts 12 Norton Account 16 problems 15 procedure 12 troubleshooting 15 Advanced Mode allow anevent 161 adware about 215 found by Auto Protect 187 in freeware programs 215 protection features 275 Aggressive SONAR Protection 161 alerts Worm Blocking 1
79. use the Zoom options to define a region of the graph that you are interested to view You can select a Zoom option to obtain magnified view or historical data of the graphs For example if you select the 10min option Norton AntiVirus displays the magnified view of CPU graph or memory graph for the last 10 minutes If you select the 1D option Norton AntiVirus displays a historical data of the last one day When you click at any point on the CPU graph or memory graph Norton AntiVirus displays a list of the Monitoring your system s performance 89 About System Insight processes that consume maximum resources at that point It also displays the percentage of usage for each process You can click a process that is available in the list to get more information in the File Insight window The File Insight window provides information about the process such as The file name version number digital signature the date on which the process was installed The date on which the process was last used and whether it is a startup file The stability details The confidence level The resource usage details The actions that the process performs on your system In addition the File Insight window displays the CPU graph and the resource usage details for the running processes The graph shows the breakdown of overall system CPU usage and the CPU usage by the process Viewing the CPU graph and memory graph Norton AntiVirus moni
80. which the arbitration is conducted the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based If the arbitrator issues You an award that is greater than the value of Symantec s last written settlement offer made before an arbitrator was selected or if Symantec did not make a settlement offer before an arbitrator was selected then Symantec will pay You in addition to the award either U S 500 or 10 of the amount awarded whichever is greater Except as expressly set forth herein the payment of all filing administration and arbitrator fees will be governed by the AAA Rules YOU AND SYMANTEC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING Further unless both You and Symantec agree otherwise the arbitrator may not consolidate more than one person s claims with Your claims and may not otherwise preside over any form of a representative or class proceeding If this specific provision is found to be unenforceable then the entirety of this arbitration provision shall be null and void The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim 12 General This L
81. window Supported Norton products To use all the features of Norton AntiVirus you must use the following versions of Norton security product If you use an older version of Norton product ensure that you upgrade your product to the latest version to use all the features of Norton AntiVirus O Currently there are no upgrades available for Norton Anti Theft and Norton Online Family Supported browsers Internet Explorer 7 0 or later Mozilla Firefox 3 5 or later Google Chrome 6 0 or later Apple Safari 4 0 or later Opera 10 0 or later Norton AntiVirus may not work properly with the 64 bit version of Web browsers You must enable JavaScript and cookies on your browser to access Norton AntiVirus About Norton AntiVirus main window The Norton AntiVirus main window acts as a security management interface You can access the main features and monitor the performance of your computer from the main window You can find the following items in the main window Settings Lets you access the Settings window You can view and configure various options to customize the Norton AntiVirus settings 30 Getting started About Norton AntiVirus main window Lets you access the Performance window The Performance window displays a chronicle representation of all the installs downloads optimizations detections alerts and instances of Quick Scan The window also displays a detailed graphical repre
82. window The options on the right side of the Norton AntiVirus main window help you do the following Manage Lets you access Norton Management Norton Management lets you manage your Norton products on all of your devices from one location Click the Manage icon at the right side of the main window to sign up for or log into Norton Management The Norton Management agent should be installed on each device that you want to add to Norton Management You can use your existing Norton Account login information to access Norton Management dd Norton Management may not be available in some versions of Norton AntiVirus Getting started 35 About Norton AntiVirus main window Mobile Lets you download the Norton Mobile Security for Android You can use Norton Mobile Security on all your devices that use Android operating system When you click the Mobile icon the main window displays a Quick Response QR code for installing Norton Mobile Security You can use the Android scan app on your Android device to scan the QR code and install Norton Mobile Security You can also click the link to go to the Web site where you can download Norton Mobile Security amp Norton Mobile Security may not be available in some versions of Norton AntiVirus 36 Getting started About Norton AntiVirus main window Backup Lets you set up the Norton Online Backup account or access your online backup status d Norton Online
83. window select the action that you want to take Your options are Permanently stops the worm by putting it in Security History While in Security History the worm is unable to spread This Quarantine is the safest action Sends the email message for which you have received the worm blocking alert If you allow the email message it could infect the recipient s computer Select this option if you are sure that the email is not infected with a worm Ignores this risk If a malicious worm is found it should be quarantined To quarantine a worm infected file 1 Inthe alert in the drop down list click Quarantine 194 Responding to security issues What to do if a security risk is found 2 After the worm has been quarantined perform the following tasks Run LiveUpdate to ensure that you have the latest definition updates See About Program and Definition Updates on page 60 Scan your computer See Running a Full System Scan on page 125 If nothing is detected submit the infected file to Symantec Security Response Also indicate that the file was detected and that you have scanned it with the latest definition updates Symantec Security Response replies to you within 48 hours About responding to risks detected during a scan At the end of a scan the Results Summary window provides the summary of the scan results You can use the Threats Detected window to resolve any items that were not au
84. x icon 5 Inthe Quarantine File window click Quarantine this file In the Manual Quarantine window click Add Click Close In the Norton Reputation Scan window click Close on oO Running a Reputation custom scan Norton AntiVirus lets you scan specific areas on your computer by using the Reputation custom scan You can scan any of your computer s drives removable drives folders or files For example if you want to check the trust level of a specific file you can scan the particular file To run a Reputation custom scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe window that appears click Reputation Scan 3 Inthe Reputation Scan pane click Custom Scan 4 Inthe Reputation Custom Scan window do one of the following Click Drive Scan select the drive that you want to scan and then click Scan Click Folder Scan select the folder that you want to scan and then click OK Click File Scan select the file that you want to scan and then click Open In the Norton Reputation Scan window you can analyze the trust level community usage resource usage and stability of the scanned items 5 If there is a file with Poor or Bad trust level under the Trust Level column click the red cross x icon Protecting your files and data 149 About the Norton AntiVirus scans 6 Inthe Quarantine File window click Quarantine this file 7 Inthe Manual Quarantine window click Add 8 Click Close 9 Inthe N
85. you only when you download a file that is infected with a local virus identification If the file that you download is infected with a cloud virus identification Norton AntiVirus removes the file from your computer and notifies you with the threat details When the Download Insight Notifications option is set to Risks Only Download Insight notifies only when you download an infected or a suspicious executable file Setting the Download Insight Notifications to Risks Only does not turn off analysis of all the other executable files that you download Whether or not you receive notifications of all files Security History keeps a record of all the Download Insight activities You can review the summary of the Download Insight alerts and notifications in Security History Protecting Internet activities 203 About Download Insight To configure the Download Insight Notifications option 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Download Intelligence 4 Under Download Intelligence in the Download Insight Notifications row do one of the following To receive Download Insight notifications only for the infected or the suspicious executable files that you download move the Download Insight Notifications switch to the right to the Risks Only position To receive Download Insight notifications for all files that you download move the Download
86. you turn on or turn off Silent Mode Your options are Silent Mode When you turn on the Silent Mode option Silent Mode is enabled for a specified duration Norton AntiVirus suppresses all alerts and suspends the background activities for the duration that you specify Full Screen Detection When you turn on the Full Screen Detection option Norton AntiVirus automatically detects the applications that are run in full screen mode and enables Silent Mode Norton AntiVirus suppresses most of the alerts and suspends the background activities The only activities that run are those that protect your computer from viruses and other security threats Quiet Mode on Detection of IMAPI 2 0 Disk Burn When you use the Media Center application to burn a CD or DVD Norton AntiVirus detects the activity and automatically turns on Customizing protection features About customizing settings and options Quiet Mode When Quiet Mode is turned on Norton AntiVirus suppresses the background activities but continues to display alerts and notifications Media Center TV Recording When you use the Media Center application to record a TV program Norton AntiVirus detects the activity and automatically turns on Quiet Mode When Quiet Mode is turned on Norton AntiVirus suppresses the background activities but continues to display alerts and notifications 319 320 Customizing protec
87. your computer is idle Norton AntiVirus automatically schedules the optimization when it detects the installation of an application on your computer The optimization process starts next time when your computer is idle You can use the Idle Time Optimizer option to optimize the boot volume during the idle time To access the Idle Time Optimizer option go to the Norton AntiVirus main window and then click Settings gt General gt Norton Tasks gt Idle Time Optimizer Optimizing your boot volume The Optimize option lets you optimize your boot volume to improve the boot time of your computer Optimization of your boot volume maximizes the usable free space by rearranging file fragments into adjacent and contiguous clusters When the drive head of your hard disk accesses all of the file data in one location the file is read into the memory faster When you use the Optimize option in Windows XP Norton AntiVirus optimizes only the boot volume for example C Windows Therefore it requires less time to complete optimization However when you use the Optimize option in Windows Vista Windows 7 or Windows 8 Norton AntiVirus optimizes the drive that Monitoring your system s performance 93 About System Insight contains the boot volume Therefore it requires more time to complete optimization You can access the Optimize option at the top of the security status graph in the Performance window You can also optimize your boot vo
88. 92 Antispyware managing using the main window 216 Application Ratings check trust level 108 Scan Performance Profiles 110 attack signatures 208 attention infected files 194 infected items 128 resolve any items 128 Attention Required about 128 resolving the risk 128 Auto Protect functions 271 notifications 187 turning on and off 277 automatic features disabling 276 Automatic LiveUpdate turning off or turning on 67 B background jobs about 95 monitoring 98 350 Index Bandwidth defining usage 239 managing 237 Boot Time Protection 181 configure 182 C changing scan schedules 137 cloud technology Cloud 140 ClubNorton security tips 344 communication port modifying 236 computer protection status 39 Computer Settings about 284 computers blocking with AutoBlock 211 IP address 230 CPU graph about 88 obtaining historical data 90 resource consuming processes 90 CPU usage viewing 89 Creating custom scans adding files 129 adding folders 129 custom scan configure scan options 131 select items 130 custom scans about 129 creating 129 deleting 133 editing 132 particular area 129 custom scans continued running a custom scan 133 scan frequently 129 schedule the custom scan 129 scheduling 134 137 customer support about 339 using 340 D definition status 66 definition updates 60 obtaining 70 deleting custom scans 133 deleting custom scans deleting 133 detecting security risks 186 device addi
89. AntiVirus supports all email programs that use POP3 and SMTP communication protocols with default ports However if your email program is not configured with the default ports you can manually configure your POP3 and SMTP email ports To ensure email protection the POP3 and SMTP port numbers must be protected If the POP3 and SMTP port 218 Protecting Internet activities About configuring POP3 and SMTP ports numbers are not the default ports Symantec recommends that you add the port numbers to the Protected Ports window To add POP3 and SMTP ports to Protected Ports 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Message Protection 4 Inthe Protected Ports Settings row click Configure 5 Inthe Protected Ports window click Add 6 Inthe Add Port to protect window in the Port Type drop down list do one of the following To add the incoming email port click POP3 To add the outgoing email port click SMTP 7 Inthe Port box type the port number The port number must be between 1 and 65535 8 Click OK 9 Inthe Protected Ports window click Apply and then click OK 10 In the Settings window click OK Removing an email port from Protected Ports If you do not want Norton AntiVirus to protect a port you can remove the port from the Protected Ports window Norton AntiVirus automatically protects the default SMTP port 25 a
90. Backup may not be available in some versions of Norton AntiVirus When you click the Backup icon the main window displays Norton Online Backup Log in option Norton Online Backup provides a secure online backup solution that safeguards your important data against system crash accidental deleting virus infection and other disasters You can access or restore the backed up data from any computer that is connected to the Internet Studio Lets you access Norton Studio Norton Studio is an app that is available on your Windows 8 Apps Store Norton Studio lets you manage your Norton products and Norton product keys from one location You can view the security status of each of your devices and resolve the security issues by using the Norton Studio from any location around the world You can go to Windows 8 App Store and download and install Norton Studio Getting started 37 About Norton AntiVirus main window Your activation status or subscription status appears at the bottom of the main window You can use the Activate Now option to activate or subscribe your Norton product You can also monitor the overall system CPU usage and the Norton specific CPU usage in this window About the Norton AntiVirus advanced window The Norton AntiVirus advanced window acts as a security management interface The options in this window help you address all the important security and performance issues of your computer The options
91. CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 et seq Commercial Computer Software and Commercial Computer Software Documentation as applicable and any successor regulations Any use modification reproduction release performance display or disclosure of the Licensed Software and Documentation by the U S Government shall be solely in accordance with the terms of this Agreement Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com Norton License Agreement Norton AntiVirus IMPORTANTPLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE AS DEFINED BELOW SYMANTEC CORPORATION IF YOU ARE LOCATED IN THE AMERICAS OR SYMANTEC ASIA PACIFIC PTELTD IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM ORJAPAN ORSYMANTEC LIMITED IF YOU ARE LOCATED IN EUROPE THE MIDDLE EAST OR AFRICA SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT W
92. Computer Scan options to select the scan type file types to scan and the scan schedule You can also specify scanning of compressed files and Microsoft Office documents You can perform a Full System Scan You can also individually scan drives folders or files The Computer Scan options also let you specify scans to detect rootkits other stealth items network drives tracking cookies and unknown security threats The Scan Performance Profiles option lets you configure a Norton AntiVirus scan based on the digital signature and trust level of the files on your computer cd You must configure the Scan Performance Profiles settings before you run a scan or before a scan is scheduled to run Norton AntiVirus scans your computer according to the configuration that you specified in the Scan Performance Profiles settings 286 Customizing protection features About customizing settings and options Real Time Protection Customizing protection features 287 About customizing settings and options Real Time Protection option protects your computer by continuously checking for viruses and other security risks You can use the Real Time Protection options to control the scanning and monitoring of your computer Your options are Antispyware Antispyware protects your computer against the security risks that can compromise your personal information and privacy Antispyware options let you choose whic
93. Detected window click Restore amp exclude this file This option returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans 4 Inthe Quarantine Restore window click Yes In case of non viral threats you can use the option that is available in this window to exclude the security risk Norton AntiVirus does not detect the security risks that you exclude in the future scans 5 Inthe Browse for Folder dialog select the folder or drive where you want to restore the file and then click OK 6 Click Close Manually submitting an item to Symantec When a virus or other risk is detected it is automatically submitted to Symantec Security 270 Monitoring protection features About Security History Response Web site for analysis If you have turned off the option to submit risks automatically you can manually submit them from the Security History Quarantine You must have an Internet connection to submit an item When you submit files to Symantec automatically or manually you contribute to the effectiveness of your Symantec product For example you can submit an item that has not been detected during scanning that you believe may be a security risk Symantec Security Response analyzes the file If it is identified as a security risk it is added to a future definition update Personally identifiable information is never included in submissions
94. ED The Network Security Map window displays different icons depending on the category that you select Icons help you identify the devices that are listed in the network map To edit the details of the device that is on your network 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 Inthe Network Security Map window in the network map click a device icon 4 Inthe device details section next to Device Name click Edit 5 Inthe Edit Device Details window in the Name box type anew name The maximum character length of the device name is 15 characters 232 Protecting Internet activities About the Network Security Map 7 In the Category drop down list click one of the following device categories GENERIC DEVICE DESKTOP PC LAPTOP SERVER PC NETWORK PRINTER ROUTER SWITCH CABLE DSL MODEM MEDIA DEVICE GAME CONSOLE PDA MOBILE PHONE NETWORK STORAGE DEVICE WEBCAMERA TABLET MUSIC PLAYER TV Click OK To edit the name of the device that you added manually 1 In the Norton AntiVirus main window click Advanced Under Network Protection click Network Security Map In the Network Security Map window in the Network Details drop down list click Trust Control 4 Inthe network map select a device that you added In the device details area next to Device Name click Edit In the Edit Device Details dialo
95. History window displays any error that Norton AntiVirus has generated Moni Email Errors Norton Community Watch oring protection features 251 About Security History Email errors include any failure that occurs when Norton AntiVirus tries to send download or scan an email message that you send or receive The Email Errors view in the Security History displays details about any Email Error alerts that you receive when an Email error occurs Details include the Error ID and the Error message This view also displays information about subject sender address and the recipient address that are related to the email message in the alert The Norton Community Watch feature lets you submit any suspicious security or suspicious application data to Symantec for analysis Symantec assesses the data to determine the new threats The Norton Community Watch view in the Security History window displays a list of files that you have submitted to Symantec for analysis Files at various stages of submission also appear in the list 252 Monitoring protection features About Security History Silent Mode LiveUpdate Silent Mode suppresses alerts and notifications and temporarily suspends most of the background activities The Silent Mode view in the Security History window displays the summary of the Silent Mode sessions The summary includes the following information The type of Silen
96. ILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE I AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK THE CANCEL OR NO OR CLOSE WINDOW BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND CONTACT YOUR VENDOR OR SYMANTEC CUSTOMER SERVICE USING THE CONTACT DETAILS IN SECTION 12 OF THIS LICENSE AGREEMENT FOR INFORMATION ON HOW TO OBTAIN A REFUND OF THE AMOUNT YOU PAID FOR THE CURRENT SERVICE PERIOD DEFINED BELOW LESS SHIPPING HANDLING AND ANY APPLICABLE TAXES EXCEPT IN CERTAIN STATES AND COUNTRIES WHERE SHIPPING HANDLING AND TAXES ARE REFUNDABLE AT ANY TIME DURING THE SIXTY 60 DAY PERIOD FOLLOWING THE DATE OF PURCHASE OF AN ANNUAL SUBSCRIPTION OR WITHIN THIRTY 30 DAYS FOLLOWING THE DATE OF PURCHASE OF A MONTHLY SUBSCRIPTION 1 License The software including all its accompanying features and services and software documentation including any product packaging the Documentation that accompanies this License Agreement collectively the Software is the prop
97. ITS ESSENTIAL PURPOSE INNO EVENT WILLSYMANTEC ORITS LICENSORS BE LIABLETO YOUFOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE INCLUDING BUT NOT LIMITED TO USE OF THE ONLINE BACKUP FEATURE AND TECHNICAL SUPPORT EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE WHICH YOU PAID FOR THE APPLICABLE SERVICE PERIOD The disclaimers and limitations set forth above willapply regardless of whether You accept the Software 9 U S Government Restricted Rights For U S Government procurements the Software is deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 Rights in Commercial Computer Software or Commercial Computer Software Documentation as applicable and any successor regulations Any use modification reproduction release performance display or disclosure of the Software by the U S Government shall be solely in accordance with the terms of this License Agreement 10 Export Regulation You acknowledge that the Software and related technical data and services collectively Controlled Technology may be subject to the import and export laws of th
98. Insight Notifications switch to the left to the On position 5 Inthe Settings window click Apply and then click OK Configuring the Show Report on Launch of Files option The Show Report on Launch of Files option lets you specify when and for what type of file you want to be prompted to select a suitable action For example you can specify the type of downloaded files for which Download Insight asks you to decide what to do with the file and how frequently these prompts for a suitable action must appear 204 Protecting Internet activities About Download Insight You can use the following options to configure Show Report on Launch of Files When you set the Show Report on Launch of Files option to Always Download Insight prompts you for a suitable action in case of safe and unknown files In this case the Download Insight window appears whenever you try to launch any downloaded file that has a safe or an unknown reputation score In this window you can view details about the file and the options that let you select a suitable action for the file In the case of unsafe files Norton AntiVirus identifies them as threats and removes them Protecting Internet activities 205 About Download Insight When you set the Show Report on Launch of Files option to Unproven Files Only Download Insight prompts you to select a suitable action for unknown files only In this case the Download Insight window appears w
99. L box If your network uses a proxy server under Proxy Settings check Use a proxy server for your HTTP connections In the Address box type the URL or IP address of your proxy server and in the Port box type the port number of your proxy server You can specify a value from 1 to 65535 If your proxy server requires a user name and password under Authentication check I need authentication to connect through my firewall or proxy server Type the user name in the Username box and password in the Password box 6 Inthe Network Proxy Settings window click Apply Monitori system s ng your performance This chapter includes the following topics About System Insight About System Insight Norton AntiVirus continuously monitors your computer to keep it free of any problems and run at peak efficiency Norton AntiVirus constantly scans the vital areas of your computer including memory registry keys and running processes It monitors the important activities such as general file operation network traffic and Internet browsing In addition Norton AntiVirus ensures that the activities that it performs on your computer do not degrade the overall performance of your computer System Insight provides you a centralized location where you can view and monitor the activities that you perform on your system System Insight displays such information in the Performance window You can use the Performance window for the following
100. Norton AntiVirus Product Manual X Norton Care for our Environment It s the right thing to do Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products This manual is made from recycled materials Norton AntiVirus Product Manual The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 20 1 Copyright 2012 Symantec Corporation All rights reserved Symantec the Symantec Logo LiveUpdate Norton 360 and Norton are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Portions of this product Copyright 1996 2011 Glyph amp Cog LLC Other names may be trademarks of their respective owners The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC
101. Screen row move the On Off switch to the right to the Off position 5 Click Apply 6 Click OK To turn on Network Security Overview 1 Inthe Norton AntiVirus main window click Settings Protecting Internet activities 221 About the Network Security Map 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Welcome Screen row move the On Off switch to the left to the On position 5 Click Apply 6 Click OK Viewing devices on the Network Security Map The Network Security Map window provides a pictorial representation of the devices on the network to which your computer is connected You can view the details of each device such as device name security status and IP address The Network Security Map window also provides the security status of the following computers The computer on which you view the remote monitoring status MY PC The computers that are remotely monitored Norton AntiVirus displays devices in the following order MYPC Devices with online connection status Devices with offline connection status When you connect a new device to your network Norton AntiVirus automatically refreshes the Network Security Map window and displays the device Norton AntiVirus requires you to configure the Symantec Security Driver to open the Network Security Map You cannot install the Symantec Security Driver when you run LiveUpdate You can either
102. Virus main window click Advanced 2 Inthe Network Protection pane click Vulnerability Protection 3 Inthe Vulnerability Protection window view the list of vulnerable applications 4 After you finish viewing the list click Close Viewing details about a vulnerable application The Vulnerability Protection window displays the list of the programs on your computer that are susceptible to malicious attacks In addition you can view details of the vulnerabilities that a program contains The Program Vulnerability Details window displays the names of the attack signatures that Intrusion Prevention uses to detect any attempts to exploit the vulnerabilities in the program You can click an attack signature to get additional information about the signature in the Symantec Security Response Web site The Intrusion Signatures window of Intrusion Prevention lets you view a list of attack signatures Intrusion Prevention relies on this list of attack signatures to detect and block suspicious activity You can uncheck a signature from the list if you do not want Norton AntiVirus to monitor the signature The Protecting Internet activities 215 About the types of security risks Program Vulnerability Details list does not include any signature that you disable in the Intrusion Signatures window By default all the signatures in the Intrusion Signatures window are turned on Unless you have a good reason to disable a signature you should
103. Virus provides additional protection by using the most recent Customizing protection features 307 About customizing settings and options definitions Norton Community Watch Lets you submit selected security and application data to Symantec for analysis Symantec analyses the data to determine any possible security risks and provides you the useful statistical information about the applications The Detailed Error Data Collection option lets you allow or deny some of the detailed data submissions These detailed data may vary depending on the Norton specific errors and components You can use the Always Never and Ask Me options to configure the submissions 308 Customizing protection features About customizing settings and options Remote Management Lets you remotely view your device s security status and fix some security issues by using Norton Management Norton One and Norton Studio Norton Sudio is an app that works on Windows 8 When you turn on Remote Management Norton AntiVirus publishes details such as your subscription status security status of your device and other details to the Norton Management Norton One and Norton Studio app These details help you view and fix security issues of your device You can access these details by using Norton Studio app in Windows 8 or using Norton Management and Norton One from anywhere to manage Norton AntiVirus on your device
104. able Recovery Tool on an infected computer there is a chance that the recovery CD DVD or USB key might get infected To use Norton Bootable Recovery Tool you must use the product key of the Norton product that you purchased If you use a trial version of Norton AntiVirus you need to create a Norton Account to receive a product key to use Norton Bootable Recovery Tool Getting started 45 About Norton Bootable Recovery Tool You can download Norton Bootable Recovery Tool Wizard in one of the following ways From the Start menu From the Norton Support Web site To download the Norton Bootable Recovery Tool Wizard from the Start menu 1 On the Windows taskbar do one of the following In Windows XP click Start gt Programs gt Norton AntiVirus gt Norton Recovery Tools In Windows Vista or Windows 7 click Start gt All Programs gt Norton AntiVirus gt Norton Recovery Tools In Windows 8 on the Start screen click Norton Recovery Tools 2 Follow the on screen instructions To download the Norton Bootable Recovery Tool Wizard from the Internet 1 Open your Web browser and go to the following URL http www norton com recoverytool 2 Follow the on screen instructions To download the Norton Bootable Recovery Tool Wizard from Norton AntiVirus 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane do one of the following Click Quick Scan Click Full System Sc
105. ads and installs the updates based on the option settings To access the Smart Definitions option go to the Norton AntiVirus main window and then click Settings gt Updates gt Smart Definitions By default the Smart Definitions option is turned on As Smart Definitions are only a subset of all the virus definitions you can minimize download time installation time and memory consumption However if you want all of the virus definitions to be downloaded and installed you can turn off the Smart Definitions option Checking for updates manually LiveUpdate checks for updates to the product that is installed on your computer These updates protect your computer from newly discovered threats LiveUpdate uses the Internet connection to connect to the Symantec server checks for updates and then downloads and installs them automatically You should have the Automatic LiveUpdate option turned on to ensure that you have the latest definition updates and program updates Definition updates contain the information that allows the product to recognize and alert you to the presence of a specific virus or security threat Symantec issues program updates periodically which are enhancements to the 66 Getting started About LiveUpdate product Program updates are usually created to fix program errors improve the performance of the program or to extend the operating system or hardware compatibility After you install program updates y
106. ails window Shows how well your computer is protected from threats risks and damage The security status appears only for MY PC and the computers that are remotely monitored Shows the connection status of Remote Monitoring The statuses are ON OFF You can turn off Remote Monitoring for an individual computer or for all the computers that you remotely monitor 226 Protecting Internet activities About the Network Security Map Shows the status of the connection The statuses are ONLINE OFFLINE Shows the physical address also known as the Media Access Control address or MAC address of the computer or device Shows the IP address of the computer or device If you change the IP address of a device the updated IP address appears in the Network Security Map window when you refresh the list Setting up Remote Monitoring You can set up Remote Monitoring by allowing computers on your network to communicate with your computer Ensure that the computers that you want to remotely monitor have a version of a Norton product that supports Remote Monitoring Norton AntiVirus requires a Passkey to set up Remote Monitoring You must type the same Passkey for all the computers that you want to remotely monitor After you set up Remote Monitoring you can connect any computer to your network and enter the same Passkey Norton AntiVirus automatically identifies the computer and
107. ain window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention 4 Under Intrusion Prevention in the Intrusion AutoBlock row click Configure 5 Inthe Intrusion AutoBlock window under Computers currently blocked by AutoBlock do one of the following To unblock one computer select its IP address and then click Unblock 6 Click OK Protecting Internet activities 213 About Vulnerability Protection About Vulnerability Protection Vulnerability Protection is a component of Intrusion Prevention System Vulnerability Protection provides information about the susceptibility of the programs that may be on your computer against malicious attacks It also provides information about the known attacks that they are protected from Vulnerabilities are flaws in your programs or your operating system that can create weaknesses in overall security of your system Improper computer configurations or security configurations also create vulnerabilities External attackers exploit these vulnerabilities and perform malicious actions on your computer Examples of such malicious attacks are active desktop monitoring keylogging and hacking Such attacks can slow down the performance of your computer cause program failure or expose your personal data and confidential information to the hackers Norton AntiVirus provides signature based solutions to protect your computer from the mos
108. alls them and then deletes the older files and downloaded definitions from the temporary folder after processing the updates Definition updates are the files that keep your Symantec products up to date with the latest antithreat technology The definition updates that you receive depend on which product you use Getting started 61 About LiveUpdate The type of definition updates that each of the Symantec products receive are as follows Users of these products receive the latest virus definitions from Symantec that protects your computer from all types of security threats In addition to the virus and security risk updates users of these products receive definition updates for security protection For the products that contain protection against phishing users receive definition updates against phishing The security definition updates provide the latest predefined firewall rules the updated lists of applications that access the Internet Intrusion Prevention signatures and Symantec spam definition files These lists are used to identify unauthorized access attempts to your computer 62 Getting started About LiveUpdate Users of these products receive the latest virus definitions from Symantec that protects your computer from all types of security threats In addition users of these products receive Symantec spam definition files and definition updates against phishing Users of these p
109. amper Protection Norton Product Tamper Protection protects the Norton AntiVirus files from an attack or modification by any virus or other unknown threat You can protect your product from accidental modification or deletion by keeping the Norton Product Tamper Protection option turned on If you want to temporarily turn off Norton Product Tamper Protection you can turn it off for a specified duration You cannot run System Restore on your computer when Norton Product Tamper Protection is turned on You must temporarily turn off Norton Product Tamper Protection to run a successful System Restore To turn off Norton Product Tamper Protection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Product Security 4 Inthe Norton Product Tamper Protection row move the On Off switch to the right to the Off position 5 Click Apply 6 Inthe Security Request dialog box in the Select the duration drop down list select how long you want to turn off Norton Product Tamper Protection 7 Click OK 8 Inthe Settings window click OK 322 Customizing protection features About customizing settings and options To turn on Norton Product Tamper Protection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Product Security 4 Inthe Norton Product Tamper Protection row move the On
110. ams can then send your compromised data to other people Adware displays advertisements on your computer and collects information about your Web browsing habits It then gives this data to companies that can send you advertisements based on these preferences Tracking cookies are the small files that programs can place on your computer to track your computing activities Tracking cookies can then report that information back to a third party Some programs rely on other programs that are classified as security risks to function For example a shareware or freeware program that you download might use adware to keep its price low In this case you might want to allow the security risk program to remain on your computer Also you might need to restore the security risk program if Spyware Protection has removed it Norton AntiVirus allows joke programs and other low risk items to be installed on your computer by default You can change your settings in the Settings window so that Norton AntiVirus detects these security risks Checking Antispyware settings While the default settings provide maximum protection from spyware adware and other security risks these settings are customizable To check Antispyware settings 1 Inthe Norton AntiVirus main window click Settings 2 Under Real Time Protection in the Antispyware row click Configure 3 Inthe Antispyware window check the category of security risks that you want Antispyware
111. an 3 At the bottom of the scan window next to If you think there are still risks click click here 4 Inthe Norton Rescue Tools Web page click Download Norton Bootable Recovery Tool 5 Follow the on screen instructions 46 Getting started About Norton Bootable Recovery Tool About locating your Norton Product Key or activation PIN To use Norton Bootable Recovery Tool you must start the computer from any of the following recovery media and then provide your Norton Product Key or the activation PIN when prompted Norton Bootable Recovery Tool CD or DVD Norton Bootable Recovery Tool USB key If you already installed and activated any one of the following Norton product on your computer you do not have to enter the Product Key for Norton Bootable Recovery Tool Norton Internet Security 2010 or later Norton AntiVirus 2010 or later Norton 360 version 3 0 or later Norton Business Suite 4 0 or later Norton Security Suite 4 0 or later Norton Bootable Recovery Tool does not have a separate Product Key or activation PIN To use Norton Bootable Recovery Tool you must provide the Product Key or activation PIN of the Norton product that you purchased If you purchased your Norton product from an Internet service provider ISP you would have received an activation PIN When you use Norton Bootable Recovery Tool you must use this activation PIN Norton Bootable Recovery Tool does not automatically locate the Prod
112. analyzes the security levels of all the available links on your Facebook Wall It then displays the security status of the scanned URLs However Norton Safe Web requires your permission to scan your Facebook Wall 158 Protecting your files and data About the Norton AntiVirus scans To enable your Facebook Wall 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe window that appears click Scan Facebook Wall 3 Inthe Scan Facebook Wall pane click Scan My Facebook Wall 4 Inthe Facebook login Web page log in to your Facebook profile 5 Inthe Request for permission page click Allow 6 Inthe Web page that appears click Please grant us permission to access your News Feed and Wall 7 Follow the on screen instructions to let Norton Safe Web access your Facebook Wall About Idle Time Scans Norton AntiVirus keeps your computer secure from ongoing threats by automatically running scans on your computer by using the Idle Time Scans feature Idle Time Scans detect the time when you do not use your computer and intelligently run scans depending on the scan history of your computer The Idle Time Scans option is automatically turned on when you install Norton AntiVirus Even though Idle Time Scans automatically run the scans you can still customize the settings of Idle Time Scans Norton AntiVirus decides when to run Idle Time Scans depending on your settings and a few other predefined parameters Protecting your file
113. and identity theft and are light on system resources In addition Symantec provides services such as online backup and PC Tuneup and is a trusted source for family online safety For more information please click one of the following links Antivirus Antispam Spyware Protection Online Backup Copyright 2012 Symantec Corporation All rights reserved Symantec Norton and the Norton Logo are trademarks or registered trademarks of Symantec Corporation and its affiliates in the U S and other countries Other names may be trademarks of their respective owners
114. ans only if you have a specific need For example if another program relies on a security risk program to function you might decide to keep the program on your computer You might also decide not to be notified about the program in future scans Protecting your files and data 165 About the Norton AntiVirus scans When you exclude a known security risk from Norton AntiVirus scans the protection level of your computer reduces You should exclude items only if you are confident that they are not infected To exclude a security risk from scans you need to add the specific security risk to the Signature Exclusions window The Signature Exclusions window contains the list of all security risks that can be excluded from Norton AntiVirus scans For each security risk you can view the risk details and the effect of the risk on your computer To add security risks to the Signature Exclusions window go to the Norton AntiVirus main window and then click Settings gt Computer gt AntiVirus and SONAR Exclusions gt Signatures to Exclude from All Detections gt Configure Adding items to the Signature Exclusions To exclude a security risk from scans you must add the specific security risk to the Signature Exclusions window You can select a known risk by name and add it to the list When you exclude a known security risk from Norton AntiVirus scans the protection level of your computer reduces You should exclude items only if you
115. antec on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error free For the avoidance of doubt references to Software in the foregoing sentence shall include but not be limited to the Online Backup Feature and Technical Support TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALLOTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVEOTHERRIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 8 Disclaimer of Damages SOME STATES AND COUNTRIES DO NOT ALLOW THELIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OREXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF
116. are classified in different panes Each pane contains the important features that you can easily access or configure from this window The panes are Computer Protection Provides you the essential computer protection options It also contains links to scan your computer view the history of protection events and manage quarantined items You can also view the Norton Insight Application Ratings window and improve the performance of Norton AntiVirus scans In addition you can run LiveUpdate It also displays the updates availability as to when the last virus definitions were updated 38 Getting started About Norton AntiVirus main window Network Protection Provides you the essential network protection options It also contains links to the list of vulnerable programs and Network Security Map You can view the different protection features on the right side of the window You can move your mouse pointer over each feature to view a brief summary about the feature You can also choose to ignore or monitor the protection status of a feature You can choose to turn on or turn off the protection features from this window Responding to System Status indicators Norton AntiVirus displays the overall protection status of your computer under the Secure section of the main window When the system status needs attention or is at risk you can take appropriate action to improve the System Status Your computer protectio
117. at QQ Chat ICQ Chat Skype Chat MSN Messenger Chat Yahoo Messenger Chat Limewire P2P BitTorrent P2P Thunder P2P Vuze P2P Bitcomet P2P uTorrent P2P Outlook E mail Thunderbird E mail Windows Mail E mail Outlook Express E mail FileZilla File Manager UseNext Download Manager FDM Download Manager Adobe Acrobat Reader PDF viewer Based on the type of portal you use to download your file Norton AntiVirus does one of the following Analyzes the file based on its reputation details when the download is complete Analyzes the file based on its reputation details when the file is accessed Download Insight uses the file analysis results to provide you the reputation details of the file The basic reputation levels of the files are good bad unproven Protecting Internet activities 199 About Download Insight and poor Based on the reputation levels the files can be broadly classified as follows Includes the files that are either Norton trusted or User trusted Safe files have good reputation levels These files do not harm your computer By default Auto Protect allows the execution of the safe files Includes the files that Norton AntiVirus identifies as a security risk or a threat Unsafe files are characterized by bad or poor reputation levels and Norton AntiVirus removes them from your computer Includes the files that are neither safe nor unsafe Unknown file
118. atest version without any cost as long as you have an active subscription with the current product If a new version of your product is available Norton AntiVirus lets you download the new version The Automatic Download of New Version option automatically downloads the latest available version of Norton AntiVirus and prompts you for free installation To get the latest version of Norton AntiVirus you need to turn on the Automatic Download of New Version option To turn on the Automatic Download of New Version option go the Norton AntiVirus main window and then click Settings Finding additional solutions 333 About upgrading your product gt Updates gt Automatic Download of New Version gt On If you choose to install the latest version of the product Norton AntiVirus downloads and seamlessly installs the latest version Ensure that you have saved all your important data such as pictures and financial records before you install the new version of the product If you download and install the latest version of your product your subscription status remains the same as your previous version of product For example you have 200 days of subscription left with your current version of product and you upgrade your product to the latest version In this case the subscription status of your upgraded product remains 200 days only If anew version is not available the Web page informs you that no new version is available and your pro
119. ats Minimum background activities also ensure high performance of your computer The activities that are suspended run after you finish using the application in the full screen mode Silent Mode also helps you maintain an uninterrupted Media Center Extender session A Media Center Extender session is an extended session of Media Center to an entertainment device such as a television The alerts and notifications that appear during a Media Center Extender session disconnect the session between the host computer and the entertainment device Norton AntiVirus identifies a Media Center Extender session as an active full screen application and turns on Silent Mode When Silent Mode is enabled Norton AntiVirus suppresses alerts and notifications and suspends background activities to provide uninterrupted sessions for Silent Mode options such as Full Screen Detection or Media Center applications Turning off or turning on Full Screen Detection You can use the Full Screen Detection option in the Settings window to turn on or turn off Silent Mode automatically when Norton AntiVirus detects a full screen application By default the Full Screen Detection option remains turned on after you install Norton AntiVirus 174 Protecting your files and data About the Norton AntiVirus scans To turn off Full Screen Detection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane
120. being affected in any way Intrusion Prevention relies on an extensive list of attack signatures to detect and block suspicious network activity Norton AntiVirus runs LiveUpdate automatically to keep your list of attack signatures up to date If you do not use Automatic LiveUpdate you should manually run LiveUpdate once a week Protecting Internet activities 209 About Intrusion Prevention Turning off or turning on Intrusion Prevention notifications You can choose whether you want to receive notifications when Intrusion Prevention blocks suspected attacks Whether or not you receive notifications Intrusion Prevention activities are recorded in Security History The Security History entries include information about the attacking computer and information about the attack You can choose whether you want to receive notifications when Intrusion Prevention blocks suspected attacks based on a particular signature To turn off or turn on Intrusion Prevention notifications 1 Inthe Norton AntiVirus main window click Settings 2 In the Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention Under Intrusion Prevention in the Notifications row do one of the following To turn off notifications move the On Off switch to the right to the Off position Toturn on notifications move the On Off switch to the left to the On position 5 Inthe Settings window click Apply 6 Click OK To turn o
121. cally when the scheduled scan is complete Scheduling a scan You have complete flexibility in scheduling custom scans When you select how frequently you want a scan to run daily weekly or monthly you are presented with additional options For example you can request a monthly scan and then schedule it to occur on multiple days instead In addition to the custom scans that you create Norton AntiVirus lets you schedule the Full System Scan and Quick Scan Protecting your files and data 135 About the Norton AntiVirus scans You can also schedule the scan to run in specific time intervals hours or days You can schedule a custom scan in the Scans window Norton AntiVirus lets you select multiple dates if you schedule a monthly scan To schedule a custom scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Edit Scan column click the edit icon next to the custom scan that you want to schedule 4 Inthe Edit Scan window on the Scan Schedule tab do one of the following If you do not want to run the scan at any particular time but want to keep the scan options and scan items saved select Do not schedule this scan Torun the scan at specific time intervals select Run at a specific time interval Torun the scan at specific time every day select Daily Torun the scan on a specific day on a week select Weekly Torun the
122. can choose to keep the Norton Toolbar that comprises Norton Safe Search and Norton Safe Web features without any cost Norton Safe Search provides site safety status and Norton rating for each of the search results generated Norton Safe Web analyses the security levels of the Web sites you visit and indicates if the Web sites are free from threats 346 Finding additional solutions About uninstalling Your computer must be connected to the Internet to avail this option Norton AntiVirus does not offer to leave the Norton Toolbar if you upgrade your product to the latest version or choose to reinstall another Norton product In addition the Norton Toolbar installation is available only if the operating system of your computer is English To uninstall Norton AntiVirus from Windows Control Panel 1 Do one of the following On the Windows taskbar click Start gt Control Panel In Windows 8 go to Apps and under Windows System Click Control Panel 2 In Windows Control Panel do one of the following In Windows XP double click Add or Remove Programs In Windows Vista click Programs and Features In Windows 7 or Windows 8 click Programs gt Programs and Features The Programs option in Windows 7 and Windows 8 is available when you select the Category option in the View by drop down list 3 Inthe list of currently installed programs do one of the following In Windows XP click Norton AntiVirus and then c
123. ck Start gt Run 2 Inthe Run dialog box type cma 3 Click OK 4 Atthe command prompt type ipconfig and then press Enter 5 Write down the IP address To find the IP address by using ipconfig on Windows Vista 1 Onthe computer you want to identify on the Windows taskbar click Start 2 Inthe Start Search text box type cma and then press Enter on your keyboard 3 At the command prompt type ipconfig and then press Enter 4 Write down the IP address To find the IP address by using ipconfig on Windows 7 1 Onthe computer you want to identify on the Windows taskbar click Start 2 Inthe Search programs and files text box type cmd and then press Enter on your keyboard 3 Atthe command prompt type ipconfig and then press Enter 4 Write down the IP address Protecting Internet activities 231 About the Network Security Map To find the IP address by using ipconfig on Windows 8 1 On the Apps screen under Windows System click Command Prompt 2 At the command prompt type ipconfig and then press Enter 3 Write down the IP address Editing device details You can change the name and category of a device that is available on the Network Security Map You can select the categories such as Generic Device Laptop Media Device or Game Console You cannot change the category of the device that you added manually By default Norton AntiVirus displays the category of the manually added device as USER DEFIN
124. click OK Monitoring protection features This chapter includes the following topics About Security History About Security History Security History window lets you do the following View the summary of alerts and event messages View the results of scans that are run on your computer View the items that you submitted to Symantec Security Response Web site Manage Quarantine items Monitor the security tasks that your products perform in the background Security History lets you monitor the security tasks that your product performs in the background In addition the alerts that you receive can be reviewed at any time in Security History If you cannot review an alert when you receive it you can review it later in Security History The alerts scan results and other security items that are related to various product features appear under their respective categories in the Security History window For example the security items that are related to the Quarantine feature appear under the Quarantine category In addition the Security History 242 Monitoring protection features About Security History window displays details of each item in the Details pane Based on their functionalities Security History broadly organizes all categories into the following groups All Activity Protection and Performance Submissions and Errors Informational By default the following information categories a
125. click Silent Mode Settings 4 Inthe Full Screen Detection row move the On Off switch to the right to the Off position 5 Inthe Settings window click Apply To turn on Full Screen Detection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Silent Mode Settings 4 Inthe Full Screen Detection row move the On Off switch to the left to the On position 5 In the Settings window click Apply About Quiet Mode Norton AntiVirus automatically enables Quiet Mode when you perform tasks that require higher utilization of your system resources When Quiet Mode is turned on Norton AntiVirus suspends the background activities and lets the task use the maximum resources for better performance You can choose to set Norton AntiVirus to automatically enable Quiet Mode when you do the following tasks IMAPI 2 0 Disk Burn Media Center TV Recording User Specified Programs Protecting your files and data 175 About the Norton AntiVirus scans The following table explains about the various options When you use a Media Center application to burn a CD ora DVD Norton AntiVirus automatically enables Quiet Mode if the IMAPI 2 0 Disk Burn option is turned on By default the IMAPI 2 0 Disk Burn option is turned on When Quiet Mode is enabled Norton AntiVirus suspends background activities to improve the performance of your disk burning session Howev
126. confidence level of the file Typically most Files of Interest belong to the operating system or known applications and they never change These files do not require repeated scanning or monitoring For example Excel exe is a file that never changes but you always scan it during a normal security scan 104 Monitoring your system s performance About System Insight Symantec assigns the following confidence levels to Files of Interest Symantec analyzes the file as trusted based on the statistical evaluation that is done on the files that are available within the Norton Community If the file has three green bars Symantec rates the file as Norton Trusted The files that have three green bars display a Norton Trusted pop up text when you move the mouse pointer over the green bars Symantec analyzes the file as good based on the statistical evaluation that is done on the files that are available within the Norton Community Symantec rates the trusted files as follows If the file has two green bars Symantec rates the file as Good If the file has one green bar Symantec rates the file as Favorable Symantec does not have enough information about the file to assign a trust level to the file Symantec has only a few indications that the file is not trusted Viewing the files Monitoring your system s performance 105 About System Insight Norton AntiVirus also provides different pro
127. connects it to the Network Security Map Protecting Internet activities 227 About the Network Security Map To set up Remote Monitoring 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 On the left side of the Network Security Map window under Remote Monitoring click Setup 4 Inthe Remote Monitoring Setup window type a Passkey The Passkey should be between 6 and 20 characters in length The Passkey is case sensitive 5 Under Choose the default mode for Computer Discovery select one of the following options Lets your computer always discover other computers that are connected to the network Lets your computer discover other computers that are connected to the network when the Network Security Map window is open 6 Click OK 7 Set up Remote Monitoring for all other computers that you want to monitor remotely Turning off Remote Monitoring When you turn off Remote Monitoring you stop remote monitoring of the computers that are connected to your network You can turn off Remote Monitoring for the following All of the computers that you remotely monitor An individual computer that you remotely monitor 228 Protecting Internet activities About the Network Security Map amp You can turn off Remote Monitoring only after you complete the Remote Monitoring Setup process To turn off Remote Monitoring for all computers 1 Inthe
128. cription of your product select Renew Now You can also activate or renew the subscription of your product from any non admin user account 2 Click OK 3 Follow the on screen instructions to activate or renew your product 4 Inthe window that appears click Done To activate your product from the main window 1 Inthe Norton AntiVirus main window do one of the following If you purchased a subscription version of a retail product click Activate Now If the product came installed on your computer click Activate Online Now If you want to renew the subscription of your product click Renew You can also activate or renew the subscription of your product from any non admin user account 2 Follow the on screen instructions to activate or subscribe your product 3 Inthe window that appears click Done 14 Getting started Activation protects you Where to find your product key The product key is a unique key that helps you to install and activate the Symantec product on your computer The product key is a 25 character alphanumeric string that is shown in five groups of five characters each separated by hyphens The location of the product key varies depending on how you acquired the product The locations of the product key are as follows The product key is either on a sticker on the CD sleeve or on an insert in the product package The product key is on the DVD package The p
129. ction features Feature summary downloads and other files are scanned for viruses and other potential risks In addition the definition updates that Automatic LiveUpdate downloads when your computer is connected to the Internet keeps you prepared for the latest security risks Your computer is continually monitored and protected from known and unknown threats by the following features Checks for viruses and other security risks every time that you run programs on your computer Auto Protect options let you customize the protection of your computer Auto Protect options are Loads into memory when Windows starts providing constant protection while you work Checks for viruses and security risks every time that you use software programs on your computer It also checks every time when you insert removable media access the Internet or use document files Monitors your computer for any unusual symptoms that may indicate an active threat Notifies you of program updates and downloads definition updates automatically See About LiveUpdate on page 59 Customizing protection features 273 Feature summary Detects viruses spyware and other security risks in compressed files during manual scans See What to do if a security risk is found on page 185 Protects your computer against the threats that you may receive through email attachments You can use the Email Antivirus Scan o
130. d the programs that consume high CPU memory or disk usage to the Program Exclusions list When you add a program to Monitoring your system s performance 87 About System Insight the Program Exclusions list Norton AntiVirus does not alert you when the program exceeds the resource consumption threshold limit To exclude a program from performance alerts 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Performance Monitoring 4 Under Performance Monitoring in the Program Exclusions row click Configure 5 Inthe Program Exclusions window click Add 6 Inthe Select a program dialog box browse to the executable file for the program that you want to add 7 Click Open 8 Inthe Program Exclusions window click Apply 9 Click OK 10 In the Settings window click Apply 11 Click OK Removing programs from Program Exclusions The Program Exclusions window lists all the programs that are excluded from performance alerts If you want you can remove any of the programs that you already added to the Program Exclusions window When you remove a program the program appears in the performance alert the next time it crosses the defined threshold limit for resource consumption To remove a program from Program Exclusions 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Per
131. d to your email address You can use the temporary password for a limited time period You must reset your password after you log in to your Norton Account 20 Getting started About your Norton Account Creating a Norton Account Your Norton Account stores the product key and the billing information of your product You can also register your product with the Norton Account In addition Norton Account helps you to do the following Access the product key and other product information when you need it Reinstall your Norton product Buy additional product keys for your home or office Check and download the latest version of the product by using Norton Update Center Save online orders and update billing information Your computer must be connected to the Internet to create a Norton Account If you use a proxy server to connect to the Internet you must configure the proxy settings To configure the proxy settings of your network go to the Norton AntiVirus main window and then click Settings gt Network gt Network Security Settings gt Proxy Server gt Configure You can also create a Norton Account when you activate your product When you create your Norton Account from the product your product gets registered in your account If you have an existing Norton Account you can provide the same email address in the Norton Account window in your product This way you can register your current product and add it
132. depending upon your operating system You can view details such as the signature and the date on which the file was created You can determine if a file is a startup file and the date on which the file was last used Provides the lineage details of a file You can view the file name and the URL of the source from where the file was downloaded The lineage details of a file are available only if you downloaded or created the file after you installed Norton AntiVirus Ifthe historical details of a file are not available Norton AntiVirus disables this Origin section 260 Monitoring protection features About Security History Provides the details about the suspicious actions performed by the file on your computer It also provides information about the resource usage of a process and the effect of the process on the overall CPU utilization of your computer Based on the severity of the security risks and the risk type Norton AntiVirus might display one or more of the following options in the File Insight window Locate Lets you locate the file on your computer This option is available at the top of the window Copy to Clipboard Lets you copy the data from the File Insight window to the clipboard After you copy the content to the Clipboard you can open a document paste the data and save the document Monitoring protection features 261 About Security History Restore Let you return t
133. der Performance Alert category in the Security History window To configure performance alerts 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Performance Monitoring 84 Monitoring your system s performance About System Insight 4 Under Performance Monitoring in the Performance Alerting row do one of the following To turn off performance alerts move the Performance Alerting switch to the Off position To turn on performance alerts move the Performance Alerting switch to the On position To suppress the performance alerts move the Performance Alerting switch to the Log Only position 5 Under Alert for High Usage of do one of the following If you want Norton AntiVirus to monitor the CPU usage move the CPU switch to the left to the On position If you want Norton AntiVirus to monitor the memory usage move the Memory switch to the left to the On position If you want Norton AntiVirus to monitor the disk usage move the Disk switch to the left to the On position If you want Norton AntiVirus to monitor the handle count move the Handles switch to the left to the On position By default this option is turned off 6 Click Apply and then click OK Configuring the resource threshold profile The threshold limit for the system resources determines at which point Norton AntiVirus should notify you with performance alerts When a spec
134. drive 4 Click Next 5 Review the results and click Done About Norton Power Eraser Norton Power Eraser is a powerful removal tool that can help you clean up the security risks that are difficult to remove from your computer If a program hijacked your computer and you have difficulty in removing it Norton Power Eraser helps you remove the security threat from your computer Norton Power Eraser includes detection and removal capabilities for the security risks that impersonate legitimate applications The tool uses more aggressive techniques than your Norton security product hence there is a risk that it may flag legitimate programs for removal You should carefully review the scan results page before removing any files Downloading and accessing Norton Power Eraser You can download Norton Power Eraser using your Web browser After you download you can scan your computer with Norton Power Eraser to remove security threats To download and access Norton Power Erase 1 Open your Web browser and go the following URL http security symantec com nbrt npe aspx Getting started 55 About Norton Power Eraser 2 Inthe page that appears click Download Norton Power Eraser 3 Save the NPE exe file to your Desktop 4 Double click the NPE exe file on your Desktop 5 Read the license agreement and then click Accept Scanning your computer with Norton Power Eraser You can scan your computer with Norton Power Eraser to remove t
135. ds Norton AntiVirus uses streaming technology to download the latest virus definitions These downloads are called Pulse Updates The Pulse Updates are lighter and faster than Automatic LiveUpdate They keep your computer secure from the ongoing threats that exist on the Internet Pulse Updates protect you against the rapidly changing environment of security threats without compromising your computer s performance Pulse Updates should always be turned on to get the latest updates Pulse Updates checks for definition updates every 5 minutes If definition updates are available LiveUpdate downloads the streamed virus definitions Pulse Updates provide the updates in between the full updates which Automatic LiveUpdate downloads automatically every hour Norton AntiVirus merges the new stream that is downloaded with the last updates that are installed The Pulse Updates downloads provide additional and fast protection for the latest threats in between the full updates without disrupting your online experience Even if you do not turn on Pulse Updates LiveUpdate collects all the missed streams and it updates your computer during full definition updates Turning off or turning on Pulse Updates Pulse Updates provide frequent lightweight updates every 5 minutes in between the full updates Always ensure that the Pulse Updates option is turned on It protects you from the latest threats without compromising your system performance or disrup
136. duct is up to date Symantec recommends that you have the latest version of the product as it contains new and enhanced features for better protection against security threats Product upgrade is different from the program updates and the definition updates that are minor improvements to your installed product The main differences are as follows Product upgrade lets you download and install a new version of the entire product Definition updates are the files that keep your Symantec products up to date with the latest antithreat technology Program updates are enhancements to Norton AntiVirus that Symantec issues periodically If a new version of the product is not available ensure that you have all the latest program updates and definition updates LiveUpdate automates the process of obtaining and installing program and definition updates You can use LiveUpdate to obtain the latest updates 334 Finding additional solutions About upgrading your product The upgrade process might not work if your Web browser is incompatible to communicate with the Symantec servers Your product must be activated and you need an Internet connection to check and install new product version Checking for a new version of the product You can upgrade your product to the latest version if you have an active subscription If you have a new version available you can download and install the new version of your product You can al
137. e Norton AntiVirus automatically scans the email messages that you send or receive Instant Messenger Scan option lets you customize the scanning of the files the instant messenger programs receive You can select the supported instant messenger programs from which you may receive files Norton AntiVirus scans the files that you receive from the selected instant messenger programs You can use the Protected Ports Settings option to protect the POP3 and SMTP ports that are associated with your email program Norton AntiVirus automatically protects the 298 Customizing protection features About customizing settings and options default SMTP port 25 and the default POP3 port 110 If your email program is not configured with the default ports you can manually configure Norton AntiVirus to protect your POP3 and SMTP ports Customizing protection features 299 About customizing settings and options 300 Customizing protection features About customizing settings and options The Network Cost Awareness option lets you set up policies and restrict the Internet usage of Norton AntiVirus You can define the amount of network bandwidth that Norton AntiVirus can use The Network Security Map option provides a pictorial representation of the devices on the network to which your computer is connected You can view the security status of the devices that are connected to the network to which your computer i
138. e damages and relief that a court can award You agree that by agreeing to this License Agreement the U S Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision and that You and Symantec are each waiving the right to a trial by jury or to participate in a class action This arbitration provision shall survive termination of this License Agreement and or the termination of Your Symantec product license If You elect to seek arbitration You must first send to Symantec by certified mail a written Notice of Your claim Notice of Claim The Notice of Claim to Symantec should be addressed to General Counsel Symantec Inc 350 Ellis Street Mountain View CA 94043 and should be prominently captioned NOTICE OF CLAIM The Notice of Claim should include both the mailing address and email address You would like Symantec to use to contact You If Symantec elects to seek arbitration it will send by certified mail a written Notice of Claim to Your billing address on file A Notice of Claim whether sent by You or by Symantec must a describe the nature and basis of the claim or dispute and b set forth the specific amount of damages or other relief sought Demand If You and Symantec do not reach an agreement to resolve the claim within thirty 30 days after the Notice of Claim is received You or Symantec may commence an arbitration proceeding or file a claim in small claims co
139. e Threats Detected window when it detects threats At the end of a scan the Threats Detected window provides you different ways to resolve any items that were not automatically resolved during the scan The Threats Detected window provides the information such as the severity of the risk the name of the risk and the status of the risk It also provides the action that you can take to resolve the item The Threats Detected window provides you the different options Protecting your files and data 129 About the Norton AntiVirus scans such as Fix Manual Fix Exclude Get Help and Rescan to resolve the item It also provides the Ignore option only once during the first time detection of low risk items Ignore option is available once until you do not change the default settings for the Low Risks option under Computer Scan The options in the Threats Detected window vary based on the types of files that Norton AntiVirus identified as infected during the scan About custom scans You can create a custom scan if you regularly scan a particular segment of your computer This custom scan lets you scan the segment frequently without having to specify it every time You can also schedule the custom scan to run automatically on specific dates and times or at periodic intervals You can schedule a scan according to your preferences If the scheduled scan begins when you use your computer you can run the scan in the background instead of
140. e United States specifically the U S Export Administration Regulations EAR and the laws of any country where Controlled Technology is imported or re exported You agree to comply with all relevant laws and will not export any Controlled Technology in contravention to U S law nor to any prohibited country entity or person for which an export license or other governmental approval is required All Symantec product is prohibited for export or re export to Cuba North Korea Iran Syria and Sudan and to any country subject to relevant trade sanctions USEOR FACILITATION OF SYMANTEC PRODUCT IN CONNECTION WITH ANY ACTIVITY INCLUDING BUT NOT LIMITED TO THE DESIGN DEVELOPMENT FABRICATION TRAINING OR TESTING OF CHEMICAL BIOLOGICAL OR NUCLEAR MATERIALS OR MISSILES DRONES OR SPACE LAUNCH VEHICLES CAPABLE OF DELIVERING WEAPONS OF MASS DESTRUCTION IS PROHIBITED IN ACCORDANCE WITH U S LAW 11 Arbitration If You area U S customer You and Symantec agree that any dispute claim or controversy arising out of or relating in any way to the Software or this License Agreement shall be determined by binding arbitration or small claims court instead of in courts of general jurisdiction Arbitration is more informal than a lawsuit in court Arbitration uses a neutral arbitrator instead of a judge or jury allows for more limited discovery than in court and is subject to very limited review by courts Arbitrators can award the sam
141. e confident that the program is safe For example if another program relies on a security risk program to function you might decide to keep the program on your computer In some cases Norton AntiVirus requires your attention to manually resolve the detected security risk You can access the Symantec Security Response Web site and refer the manual removal instructions 186 Responding to security issues What to do if a security risk is found In some cases Norton AntiVirus might not identify an item as a security threat but you might suspect that the item is infected In such cases you can submit the item to Symantec for further analysis In addition your product provides solutions for security risks such as spyware and adware About detecting viruses spyware and other risks Viruses and other security threats can be detected during a manual or scheduled scan Auto Protect detects these threats when you perform an action with an infected file Threats can also appear during an instant messenger session when you send an email message or during a manual or scheduled scan Security risks such as spyware and adware can also be detected when these activities are performed The files that can potentially infect your system when your computer first starts up are scanned first These files include the following Files that are associated with the processes that are currently running in memory Files with startup folder en
142. e links and URLs that are available on your Facebook profile When you click the Scan Facebook Wall option Norton AntiVirus takes you to the Facebook login Web page After you log in to your Facebook profile Norton Safe Web asks you to grant permission to access your Facebook wall To do so use the grant us permission to access your stream option available on the Facebook Web page and then follow the on screen instructions After you grant permission Norton safe Web scans all the available links on your Facebook wall each time you use Scan Facebook Wall option It then displays the security status of the scanned URLs Norton AntiVirus keeps your computer secure from latest threats by automatically running Full System Scan when your computer is in the idle state Norton AntiVirus provides options to configure Norton AntiVirus scans The computer settings and some of the options in the network settings let you configure how you want Norton AntiVirus to scan your computer for viruses and other security threats You can click the Settings link available in the Norton AntiVirus main window and view the options that are available under the Computer tab and Network tab 122 Protecting your files and data About the Norton AntiVirus scans Accessing Norton AntiVirus scans You can use Norton AntiVirus scans to secure your computer from all types of viruses and unknown threats You can access Full System Scan and cust
143. e number of times for a finite number of Devices This License Agreement and the Software containing enforcement technology may require activation as further set out in the Documentation If so the Software will only operate for a finite period of time prior to Software activation by You During activation You may be required to provide Your unique activation code accompanying the Software and Device configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the Documentation or as prompted by the Software the Software will cease to function until activation is complete at which time the Software functionality will be restored In the event that You are not able to activate the Software over the Internet or through any other method specified during the activation process You may contact Symantec Customer Support using the information provided by Symantec during activation or as set out below 5 Technical Support In connection with Your use of the Software You may choose to access certain technical support features that may be offered from within the Software which may include live chat with a technical support agent and or assistance from a technical support agent via remote computer access any such technical support offered from within the Software shall be referred to in this License Agre
144. e protection for your computer However you should ensure that your protection features are turned on for maximum protection To ensure that protection settings are turned on 1 Inthe Norton AntiVirus main window click Settings Protecting your files and data 117 About maintaining protection 2 Inthe Settings window in the Computer tab move the On Off switch to the left to the On position for the following settings Computer Scan provides the following options Compressed Files Scan Microsoft Office Automatic Scan Rootkits and Stealth Items Scan Network Drives Scan Real Time Protection provides the following options Antispyware Auto Protect Caching Removable Media Scan SONAR Protection Updates provides the following options Automatic LiveUpdate Pulse Updates Smart Definitions Apply update on reboot 3 Inthe Settings window click the Network tab 4 Inthe Intrusion Prevention section in the Intrusion Prevention row move the On Off switch to the left to the On position 118 Protecting your files and data About the Norton AntiVirus scans 5 Inthe Message Protection section move the On Off switch to the left to the On position click Configure and check all options for the following features Email Antivirus Scan provides the following options Scan incoming email messages Scan outgoing email messages Scan outgoing messages for suspected worms Protect again
145. e risk about the resolved items Running a Full System Scan Full System Scan performs a deep scan of the system to remove viruses and other security threats It checks all boot records files and running processes to which the user has access Consequently when you run a Full System Scan with administrator privileges it scans more files than when you run it without administrator privileges db You can also minimize and run a Full System Scan in the background To run a Full System Scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Full System Scan You can use the following options to suspend a Full System Scan Suspends a Full System Scan temporarily Click Resume to continue the scan Terminates a Full System Scan Click Yes to confirm 126 Protecting your files and data About the Norton AntiVirus scans 3 On the Results Summary window do one of the following Ifno items require attention click Finish If any items require attention review the risks on the Threats Detected window Running a Quick Scan Quick Scan is a fast scan of the areas of your computer that the viruses and other security risks often target Because this scan does not scan your entire computer it takes less time to run than a Full System Scan When the Insight Protection option is turned on Norton AntiVirus simultaneously performs a traditional Quick Scan and an
146. e security status of all three devices in the Norton Studio app If any of the device is at risk you can also fix them from the Norton Studio app To use the Remote Management feature you need to register your Norton AntiVirus with your Norton Account Your device needs to be connected to the Internet to use Remote Management feature When the Remote Management option is turned on Norton AntiVirus publishes details such as your Norton Customizing protection features 327 About customizing settings and options AntiVirus subscription status current security state of your device and other details to the Norton Management Norton One and Norton Studio app You can access your Norton Studio app in Windows 8 or Norton Management and Norton One from anywhere to view your Norton AntiVirus details and resolve any security issue When this option is turned off Norton AntiVirus does not publish any of its details in the Norton Management Norton One and Norton Studio app By default the Remote Management option is turned off You can turn on this option if you want to remotely manage Norton AntiVirus on your device In the Norton Management Norton One and Norton Studio app you can do the following View the security statistics of Norton AntiVirus for the last 30 days only in Norton Studio app The activities that are displayed in Norton Studio app may vary depending on the latest version of Norton product that is installed
147. e window do one of the following To view the CPU graph click the CPU tab To view the memory graph click the Memory tab Do one of the following To obtain historical data for the last one day click 1D To obtain historical data for the last one week click 1W To obtain historical data for the last one month click 1M Identifying resource consuming processes You can click at any point on the CPU graph or memory graph to obtain a list of top three processes that consume maximum resources of your computer at that Monitoring your system s performance 91 About System Insight point You can click a process that is available in the list to get more information about the process in the File Insight window To identify resource consuming processes 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window do one of the following To view the CPU graph click the CPU tab To view the memory graph click the Memory tab 3 Click at any point on the graph to obtain a list of resource consuming processes 4 Click the name of a process to obtain additional information about the process in the File Insight window About optimization The data storage space on a disk is divided into discrete units These units are called clusters When files are written to the disk they are broken up into cluster sized pieces When all of the file pieces are located in adjacent or contiguous cl
148. ecurity Response Web site for manual removal instructions or other information about the risk 192 Responding to security issues What to do if a security risk is found Sends the security risk to Symantec In some cases Norton AntiVirus might not identify an item as a security threat but you might suspect that the item is infected In such cases you can use this option to submit the item to Symantec for further analysis Responding to Worm Blocking alerts If a program tries to email itself or a copy of itself it could be a worm trying to spread through email A worm can send itself or send a copy of itself in an email message without any interaction with you Worm Blocking continually scans outgoing email attachments for worms If it detects a worm you receive an alert notifying you that a malicious worm was found Worm Blocking alert appears only when you enable the Ask me what to do option under How to respond when an outbound threat is found in the Email Antivirus Scan window If the Ask me what to do option is disabled Norton AntiVirus automatically quarantines the detected worm and notifies you The alert presents you with options and asks you what to do If you do not send an email message at that time then it is probably a worm and you should quarantine the file Responding to security issues 193 What to do if a security risk is found To respond to Worm Blocking alerts Inthe alert
149. ement as the Technical Support Any such Technical Support shall be provided in Symantec s sole discretion without any guarantee or warranty of any kind other than any guarantees applicable under consumer laws in Your jurisdiction which cannot be excluded or limited in any way It is solely Your responsibility to complete a backup of all Your existing data software and programs before receiving any Technical Support In the course of providing the Technical Support Symantec may determine that the technical issue is beyond the scope of the Technical Support Symantec reserves the right to refuse suspend or terminate any of the Technical Support in its sole discretion 6 Money Back Guarantee If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please make no further use of the Software and contact Symantec Customer Service using the contact details set out in Section 12 of this License Agreement for a refund of the amount You paid for the current Service Period less shipping handling and any applicable taxes except in certain states and countries where shipping handling and taxes are refundable at any time during the sixty 60 day period following the date of purchase of an annual subscription or within thirty 30 days following the date of purchase of a monthly subscription 7 Limited Warranty Symantec warrants that any media manufactured by Sym
150. emotely After you install the Norton Management agent on a device it can be managed remotely using the Web site You can do the following using Norton Management Add a device to Norton Management Install a Norton product on a device View Norton products that are installed on a device View the security status of a device Fix security issues on a device Purchase a new Norton product key Renew your Norton product subscription i Remove a device from Norton Management Getting started 23 About Norton Management Activate your product using another product key Upgrade your Norton products to the latest available version db The features listed above vary for different Norton products and devices Accessing Norton Management on Windows You can access Norton Management in one of the following ways Using a Web browser on any computer From the main window of Norton security products To access Norton Management from the main window of a Norton security product you need to install the Norton Management agent on that device Your device must be connected to the Internet to access Norton Management To access Norton Management using a browser 1 Open your browser and go to https manage norton com 2 Click Sign In 3 Inthe Email Address box type your Norton Account email address 4 Inthe Password box type your Norton Account password 5 Ifyou want Norton Management to remember your e
151. ents and view comments from experts The Symantec Web site is constantly updated and enhanced so the available resources may vary To stay informed about protection issues 1 Open your Web browser and go to the following URL http www symantec com 2 Inthe Symantec Web site click Norton 3 Inthe menu bar that appears do the following Click the Viruses amp Risks tab and then click any item on the left pane to find out more details about it Click the Community tab and then use one of the following Register as a user and participate in discussions You can create your own threads of topics or take help from the existing forum discussions Read the messages that prominent leaders post from inside and outside Symantec and obtain information straight from the source You can add comments or ask questions on the blogs that you are interested in Check about Norton in other Web sites and social networks that are available Finding additional solutions 339 About Support About Support If you have purchased Norton AntiVirus you can access Support from the product db Support offerings may vary based on the language or product About Norton Support Web site The Norton Support Web site provides a full range of self help options By using Norton Support Web site you can do the following Find help with your product download product subscription product activation product installation and
152. er Norton AntiVirus continues to display alerts and notifications during the session Norton AntiVirus supports the following Media Center disk burner applications to turn on Quiet Mode MAPI 2 0 J River MEDIA CENTER version 13 0 125 and later Norton AntiVirus turns on Quiet Mode as soon as you start burning a CD or a DVD using a Media Center application Norton AntiVirus turns off Quiet Mode after the disk burning session is complete You cannot turn off Quiet Mode during the disk burning session by turning off the IMAPI 2 0 Disk Burn option in the Settings window 176 Protecting your files and data About the Norton AntiVirus scans Media Center TV Recording When you use a Media Center application to record a TV program Norton AntiVirus automatically enables Quiet Mode if the Media Center TV Recording option is turned on By default the Media Center TV Recording option is turned on When Quiet Mode is enabled Norton AntiVirus suspends background activities to improve the performance of your TV program recording session However Norton AntiVirus continues to display alerts and notifications during the session Norton AntiVirus supports the following Media Center applications to turn on Quiet Mode t Windows Media Center For Windows Media Center to enable Quiet Mode during TV program session you might need to restart your computer after you install Norton AntiVirus ts J River
153. erts about 81 configure 82 configure threshold 84 excluding programs 86 354 Index performance alerts continued removing programs from exclusion list 87 turning off 82 turning off low resource profile 85 turning on 82 turning on low resource profile 85 preparing for emergencies maintaining protection 115 problem solving 337 problems problems found during 194 resolve any items 194 solving 336 Product Key 14 accessing 21 product password protecting 323 product status 66 program patches 60 program updates 60 protection preparing for emergencies 115 system scans 125 protection settings configuring 116 ensuring 116 turning on 116 proxy server configuring 73 settings 71 Pulse Updates about 70 using 70 Q Quarantine adding an item 268 Quarantine continued items submitting for analysis 269 managing items 265 opening 265 restoring items 268 Quarantined Items view adding items 243 Quick Scan 271 scheduling 137 Quiet Mode about 169 174 disk burning 174 options 177 turning off 177 turning on 177 TV recording 174 User Specified Programs 179 R Real Time Exclusions about 163 Remote Management about 326 turning off 328 Remote management turning on 328 Remote Monitoring setting up 226 repair actions 194 infected files 194 removable media 194 system files 194 repairing viruses 271 Reputation Scan about 143 results 149 running Custom Scan 148 running Full System Scan 147 Reputation Scan
154. erty of Symantec or its licensors and is protected by copyright law Although Symantec continues to own the Software after Your acceptance of this License Agreement You will have certain rights to use the Software during the Service Period The Service Period shall begin on either a the date of Your initial installation of a copy of the Software on a computer mobile or mobile computing device a Device or b if You received this Software as part of a multiple product offering the date of Your initial installation of a copy of the Software or any software product or mobile application included in such offering on a Device The Service Period shall last for the period of time set out in the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software The Software may automatically deactivate and become non operational at the end of the Service Period and You will not be entitled to receive any feature or content updates to the Software unless the Service Period is renewed Subscriptions for renewals of the Service Period will be available in accordance with Symantec s support policy posted at http www symantec com norton support technical_support_policy jsp This License Agreement governs any releases revisions updates or enhancements to the Software that Symantec may make available to You Except as may be modified by the Documentati
155. ervice provider ISP it may incur charges each time If you do not want this setup you can turn off the automatic connection on your ISDN router or turn off the Automatic LiveUpdate option To turn off Automatic LiveUpdate 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Updates 3 Inthe Automatic LiveUpdate row move the On Off switch to the right to the Off position 4 Inthe Settings window click Apply 5 Inthe Security Request dialog box in the Select the duration drop down list select how long you want to turn off Automatic LiveUpdate and then click OK 6 In the Settings window click OK To turn on Automatic LiveUpdate 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Updates 3 Inthe Automatic LiveUpdate row move the On Off switch to the left to the On position 4 Inthe Settings window click Apply 5 Click OK Getting started 69 About LiveUpdate Turning on or turning off Apply updates only on reboot LiveUpdate obtains latest definition updates and the program updates that keep your computer secure from the latest security threats Definition updates contain the information that allows Norton AntiVirus to recognize and alert you to the presence of a specific virus or a security threat Certain program updates require system restart for the update to complete The Apply updates only on reboot
156. ess network on the left side of the Network Security Map window click the Why is it not secure link Follow the instructions Protecting Internet activities 235 About the Network Security Map db You should only trust a wireless connection that is secure Trusting a wireless connection that is not secure puts all of the devices on your network at risk To view the status of your wireless network 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 On the left side of the Network Security Map window view the status of your wireless network Your wireless network statuses are Wireless Network Secure Indicates that your wireless network is secure Wireless Network Not Indicates that your wireless Secure network is not secure Viewing the device details The Network Security Map lets you view the details of your computer You can view the following details The configuration status of your protection features such as Auto Protect Intrusion Prevention and Email Scanning The configuration status of your definition updates such as Automatic LiveUpdate and Pulse Updates The version number of your Norton product The subscription status of your Norton product To view the device details 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 236 Protecting Internet activities Ab
157. essfully you can access your account from anywhere in the world You can log in to your Norton Account any time by visiting the following URL https account norton com You can easily find and update your account product and billing information from your Norton Account You can also change your Norton Account password if required Your computer must be connected to the Internet to access your Norton Account 22 Getting started About Norton Management Symantec products that are older than the 2006 product year do not appear in your Norton Account To access Norton Account 1 Inthe Norton AntiVirus main window click Account 2 Inthe Web page that appears type your email address and password and click Sign In About Norton Management Norton Management lets you manage all of your Norton products and Norton product keys from one location You can add your devices such as personal computers and laptops to Norton Management and remotely install and manage your Norton products on the device You can view the security status of each of your devices and resolve the security issues by using the Norton Management Web site from any location around the world The Norton Management agent must be installed on each device that you want to manage in Norton Management Norton Management uses the Norton Management agent to install and uninstall Norton products on your devices and to resolve the security issues on your device r
158. ettings The options in the Network tab let you configure Norton AntiVirus to monitor your Internet activities You can configure Norton AntiVirus to protect your computer against any threat that you may receive through email attachments or instant messenger attachments You can also use the options in the Network tab to protect your computer against intrusion attempts 294 Customizing protection features About customizing settings and options Your options are The Browser Protection feature checks for browser vulnerabilities in the following browsers Internet Explorer 7 0 and later Chrome 17 0 and later Firefox 10 0 and later You must turn on the Browser Protection option to enable this feature Download Intelligence protects your computer against any unsafe file that you download from the supported portals The Download Intelligence options let you specify whether you want to receive any notifications or alerts when you download or run a file respectively Customizing protection features 295 About customizing settings and options Intrusion Prevention Intrusion Prevention scans all the network traffic to and from your computer and compares this information against a set of attack signatures Attack signatures contain the information that identifies an attacker s attempt to exploit a known vulnerability in the operating system or ina program If the information matches an attack signature
159. ff or turn on an individual Intrusion Prevention notification 1 Inthe Norton AntiVirus main window click Settings 2 In the Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention Under Intrusion Prevention in the Intrusion Signatures row click Configure 5 Inthe Intrusion Signatures window click an attack signature and then click Properties 210 Protecting Internet activities About Intrusion Prevention 6 In the Signature Properties window uncheck or check Notify me when this signature is detected 7 Click OK 8 In the Intrusion Signatures window click OK Excluding or including attack signatures in monitoring In some cases benign network activity may appear similar to an attack signature You may receive repeated notifications about possible attacks If you know that the attacks that trigger these notifications are safe you can create exclusion for the attack signature that matches the benign activity Each exclusion that you create leaves your computer vulnerable to attacks If you have excluded the attack signatures that you want to monitor again you can include them in the list of active signatures To exclude attack signatures from being monitored 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention 4 Under Intrusion Prevention in the Intrusion Signatures row click Confi
160. files to configure your scan performance When you use the Full Scan profile Norton AntiVirus follows the Blacklist technique to scan your computer It scans all of the files on your computer against the signatures that it obtained during definition updates When you use the Standard Trust or High Trust profile Norton AntiVirus follows the Whitelist technique to scan the files based on their confidence level This way Norton AntiVirus significantly reduces the time that is required to scan your computer completely for security threats The Whitelist technique that Norton Insight uses also helps in heuristic detection of suspicious applications Normally the execution behavior of well known applications appears identical to the execution behavior of unknown applications Such behavior results in false identification of good applications as suspicious and therefore necessitates security applications to maintain a low heuristic detection threshold However keeping a low detection threshold does not provide a complete heuristic protection against malicious applications Norton AntiVirus uses the Whitelist technique that helps maintain a high heuristic detection threshold It excludes well known applications from heuristic detection to prevent false detection of well known applications and to ensure a high detection rate of malicious applications using Norton Insight Norton Insight provides information about the Files of Interest that are
161. formance Monitoring 4 Under Performance Monitoring in the Program Exclusions row click Configure 88 Monitoring your system s performance About System Insight 5 Inthe Program Exclusions window select the program that you want to delete and then click Remove To remove all the programs available in the Program Exclusions window click Remove All In the Program Exclusions window click Apply Click OK 8 In the Settings window click OK N Oo About CPU graph and memory graph Norton AntiVirus monitors the overall system CPU usage and memory usage and the Norton specific CPU usage and memory usage Norton AntiVirus displays the details in the CPU graph and the memory graph The CPU graph and memory graph are real time graphs of CPU utilization and memory utilization The graphs display a performance time for the last 90 minutes or for the duration since you started your computer The graphs update the information at an interval of every 15 seconds The graphs progress from right to left and the most recent data appear on the far right of the graph The blue pattern in the graphs depicts the overall system usage and the yellow pattern depicts the Norton specific usage The gray blocks that are labeled as Idle indicate the idle period of your computer The gray blocks include the period when your computer is in shutdown sleep or log out state The graphs show a default performance time of 90 minutes However you can
162. g 323 settings 279 293 shortcut menu 58 starting from the DOS command prompt 56 uninstalling 345 upgrading 332 Norton AntiVirus continued version number 331 Norton AntiVirus scan about 118 accessing Norton AntiVirus scans 122 command line scanning 138 Computer Scan 118 custom scans 129 Full System Scan 125 Idle Time Scan 118 Insight Network 140 Insight Network scan 118 Quick Scan 126 Reputation Scan 118 Norton AntiVirus settings resetting password 324 Norton Autofix support assistants 335 Norton Bootable Recovery Tool about 42 using 51 Norton Bootable Recovery Tool Wizard downloading 44 Norton Community Watch about 40 joining 40 turning off or turning on 278 Norton Insight about 101 Files of Interest 105 refreshing trust level 105 trusted files 101 viewing processes 105 Norton LiveUpdate about 59 obtaining updates 65 Norton Product Tamper Protection about 320 turning off 321 Index 353 Norton Product Tamper Protection continued turning on 321 Norton Tasks about 95 notification area icon 56 shortcut menu 58 notifications Auto Protect 187 Intrusion Prevention 209 0 Office documents embedded objects 167 scanning office documents 167 turn on or turn off 168 virus macros 167 One Click Support using 336 Optimization about 91 boot volume 92 Options customizing 279 password protection 271 P password for Settings 279 Performance accessing 77 alerts 81 monitoring 89 performance al
163. g box in the Name box type a new name Click OK Protecting Internet activities 233 About the Network Security Map Editing network details You can view the details and change the name of your network in the Edit Network Details window db You cannot edit the Trust Control network details To edit network details 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 Inthe Network Security Map window on the right side of Network Details click Edit 4 Inthe Edit Network Details dialog box in the Network Name box type a new name 5 Click OK Removing devices from the Network Security Map The Network Security Map window lists the devices that are connected to your network You can remove a device or a computer from the Network Security Map You can purge all devices from the network map and create a new list of devices For example you can purge all the devices that were present in your previous network before you connect to a new network Ensure that you disable Remote Monitoring before you purge the network map Norton AntiVirus cannot purge the network map when the Remote Monitoring is turned on Also ensure that you close the Network Security Map window before you purge the network map You cannot purge the network map when the Network Security Map window is open When you remove an individual device the online devices appear again the next time you ope
164. ght Norton Insight allows the smart scanning of files on your computer It improves the performance of Norton AntiVirus scans by letting you scan fewer files without compromising the security of your computer 102 Monitoring your system s performance About System Insight A Norton AntiVirus scan can identify threats on your computer in the following ways At regular intervals Norton AntiVirus obtains definition updates from Symantec These updates contain signatures of known threats Each time when Norton AntiVirus obtains the definition updates it performs a scan of all of the files that are available on your computer It compares the signature of the files against the known threat signatures to identify threats on your computer Monitoring your system s performance 103 About System Insight Norton AntiVirus obtains specific information about the Files of Interest and submits the information to Symantec during idle time The information includes things such as file name file size and hash key Symantec analyzes the information of each File of Interest and its unique hash value and provides a confidence level to the file The Symantec server stores the hash value and confidence level details of the Files of Interest The server provides the details immediately after you open the Norton Insight Application Ratings window Even the slightest modification of the file causes a change in the hash value and the
165. gs If you set a password to access the Settings window you must enter the password to view or configure settings even if you are an administrator Therefore ensure that you set an easy password However if you forget your settings password you can reset the password in the window that appears when you choose to uninstall Norton AntiVirus You need not uninstall the product to reset your password You can use the reset settings password option in the uninstall preference window to reset your password 284 Customizing protection features About customizing settings and options About Computer settings The various options in the Computer tab let you configure how you want Norton AntiVirus to scan your computer for viruses and other security threats Your options are AntiVirus and SONAR Exclusions options let you specify the items that Norton AntiVirus excludes from its scans Scans and signatures are some items that you can exclude from scanning AntiVirus and SONAR Exclusions options also let you choose which categories of risks you want Norton AntiVirus to detect amp AntiVirus and SONAR Exclusions reduce your level of protection and should be used only if you have a specific need Customizing protection features 285 About customizing settings and options Norton AntiVirus lets you run different types of scans to detect and prevent any virus infection on your computer You can use the various
166. gure 5 In the Intrusion Signatures window uncheck the attack signatures that you want to exclude 6 Click OK To include the attack signatures that were previously excluded 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention 4 Under Intrusion Prevention in the Intrusion Signatures row click Configure Protecting Internet activities 211 About Intrusion Prevention 5 In the Intrusion Signatures window check the attack signatures that you want to include 6 Click OK Turning off or turning on AutoBlock When an attack is detected from a computer the attack is automatically blocked to ensure that your computer is safe If a different attack signature is detected from the same computer Norton AntiVirus activates AutoBlock The AutoBlock feature blocks all traffic between your computer and the attacking computer for aspecific time period During this period AutoBlock also blocks the traffic that does not match an attack signature db You can specify the period for which you want Norton AntiVirus to block the connections from attacking computers By default Norton AntiVirus blocks all traffic between your computer and the attacking computer for a period of 30 minutes AutoBlock stops traffic between your computer and a specific computer If you want to stop all traffic to and from your computer you can use the Block All
167. gure the scan options as required See Configuring the scan options on page 131 8 Click Save Selecting the scan items When you configure a custom scan you must select the items that you want to include in the scan You can include individual files folders or drives You can include multiple drives folders and files to add to the scan You can also exclude items from the scan When you select a drive all the items in the drive including the files and folders are automatically added to the scan When you select a folder all of the files in folder are added to the scan To select the scan items 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan Protecting your files and data 131 About the Norton AntiVirus scans 3 Inthe Scans window do one of the following To add items for a new scan click Create Scan You must provide a name for the scan in the Scan Name box To add items for an existing scan in the Edit Scan column click the edit icon for the scan that you want to modify 4 Inthe window that appears on the Scan Items tab do the following To add drives click Add Drives in the Scan Drives dialog box select the drives to be scanned and click Add To add folders click Add Folders in the Scan Folders dialog box select the folders to be scanned and click Add To add files click Add Files in the Files to Scan dialog box select the files
168. h categories of risk you want Norton AntiVirus to detect for manual email and instant messenger scanning Auto Protect Auto Protect loads into memory when Windows starts providing constant protection while you work Auto Protect checks for security risks every time that you use software programs on your computer insert removable media access the Internet or use document files It also monitors your computer for any unusual symptoms that may indicate an active threat You can use the Auto Protect options to customize the protection of your computer 288 Customizing protection features About customizing settings and options SONAR Protection Symantec Online Network for Advanced Response SONAR provides you with real time protection against threats by proactively detecting unknown security risks on your computer SONAR identifies emerging threats based on the behavior of applications SONAR Protection is quicker than the traditional signature based threat detection techniques SONAR detects and protects you against malicious code even before virus definitions are available through LiveUpdate You can turn on this option to proactively detect unknown security risks on your computer SONAR provides you the greatest control when low certainty threats are detected Enable Boot Time Protection Enable Boot Time Protection starts Auto Protect when you start your computer It provides enhanced security
169. he Computer Protection pane click History 3 Inthe Security History window click Import 4 Inthe Open dialog box that appears browse to the folder that has the file you want to import 5 Select the mcf file and click Open You can only open log files of mcf format in the Security History window You can open and view log files of txt file externally without using Security History In the import mode you cannot make modifications to the information For example you cannot clear the logs You can revert to the current Security History list by closing the file Managing items in the Quarantine The Security History Quarantine provides a safe location on your computer where you can isolate items while you decide on an action to take on them Quarantined items are isolated from the rest of your computer so that they cannot spread or reinfect your computer In some cases you may have an item that you think is infected but is not identified as a risk by the Norton AntiVirus scans You can manually place such items in the Quarantine You cannot open quarantined items accidentally and spread the virus but you can evaluate the quarantined items for possible submission to Symantec 266 Monitoring protection features About Security History The Security History Quarantine includes the following groups of items Includes the items such as spyware and adware that are generally low risk and that another program requires to fu
170. he Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Edit Scan column click the edit icon next to Full System Scan 4 Inthe Edit Scan window under When do you want the scan torun set the frequency and time at which you want the scan to run Most of the frequency options include the additional options that you can use to refine the schedule Set the additional options as required Protecting your files and data 137 About the Norton AntiVirus scans 5 Click Next 6 Inthe Scan Options tab click Save Scheduling a Quick Scan Quick Scan scans the important locations of your computer that the viruses and other security threats often target When you perform a Quick Scan Norton AntiVirus scans only the running processes and the loaded programs Quick Scan takes less time to scan than a Full System Scan because this scan does not scan your entire computer Norton AntiVirus lets you schedule a Quick Scan You can schedule a Quick Scan in the Scans window To schedule a Quick Scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Edit Scan column click the edit icon next to Quick Scan 4 Inthe Edit Scan window under When do you want the scan torun set the frequency and time at which you want the scan to run Most of the frequency options include the additional options
171. he security risk that is quarantined to the original location on your computer Returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans If you do not want to exclude the item from future scans uncheck the check box available in the Quarantine Restore window Options Lets you access the Threat Detected window and view more details and perform actions About the Threat Detected window The Threat Detected window appears whenever Norton AntiVirus detects a security risk on your computer You can use this window to view details about the risk and select an action for the risk Sometimes you may want to access the Threat Detected window for the same risk again In that case the window can be opened at any time from Security History Security History is the centralized location where you can access the Threat Detected windows of risks that belong to some of the following categories Resolved Security Risks This category includes the security risks or the infected files that Norton AntiVirus has detected and then repaired quarantined or removed 262 Monitoring protection features About Security History This category includes the security risks or the infected files that Norton AntiVirus was not able to repair remove or quarantine This category includes the security risk items that are isolated from the rest of your c
172. henever you try to launch any downloaded file that has an unknown reputation score In this window you can view details about the file and the options that let you select a suitable action for the file By default the Show Report on Launch of Files option is set to Unproven Files Only In this case Norton AntiVirus allows the execution of the safe files without prompting you for a suitable action In the case of unsafe files Norton AntiVirus identifies them as threat and removes them 206 Protecting Internet activities About Download Insight When you set the Show Report on Launch of Files option to Never Download Insight does not prompt you to select a suitable action for any type of file that you download In this case the Download Insight window does not appear whenever you try to launch any downloaded file However if the Alert on Poor Stability option is turned on Download Insight prompts you to select a suitable action when you try to download an unstable file In case of unsafe files Norton AntiVirus identifies them as threat and removes them The alert messages that you suppress and the activity details can be reviewed at any time in Security History To configure the Show Report on Launch of Files option 1 Inthe Norton AntiVirus main window click Settings 2 In the Settings window click the Network tab 3 In the left pane click Download Intelligence Protecting Internet acti
173. her product key Upgrade your Norton products to the latest available version The features listed above vary for different Norton products and devices Getting started 27 About Norton Management About the supported devices To install and use Norton AntiVirus your device must meet the following minimum system requirements Hardware requirement Windows 300 MHz or faster processor 512 MB of RAM 256 MB minimum 100 MB of available hard disk space Operating systems Platform Version Service Pack Microsoft 32 bit and 64 bit Service Pack 1 Windows 7 versions Home Basic Microsoft Windows 7 Home Premium Microsoft Windows 7 Professional Microsoft Windows 7 Ultimate Microsoft Windows 7 Starter 28 Getting started About Norton Management 7 icrosoft Windows Vista versions 32 bit and 64 bit Service Pack 1 and 2 Home Basic icrosoft Windows Vista Home Premium icrosoft Windows Vista Ultimate icrosoft Windows Vista Business icrosoft 32 bit versions Service Pack 2 and Windows XP 3 Home icrosoft Windows XP Pro icrosoft Windows XP edia Center Edition 2005 and later Mac OS X 10 7 Lion 2GB of RAM 1 5 GB of available hard disk space Android Android OS 2 1 Eclair or later 2 MB of available hard disk space Supported devices Windows computers desktop and laptop Mac Android smartphones Getting started 29 About Norton AntiVirus main
174. hile enabling this feature Toremove the malicious link from your Facebook Wall go to your profile and remove the malicious link You can also click See Norton Safe Web Report to view Norton ratings and other details about this malicious link When no malicious activity is detected on your Facebook Wall Norton Safe Web posts a message notifying that your Facebook Wall is safe Norton Safe Web posts this message on your Facebook Wall once in every 30 days If you later decide to remove Norton Safe Web from your Facebook profile you can use the Application Settings option of Facebook Protecting your files and data 157 About the Norton AntiVirus scans The following are the safety states that Norton Safe Web provides after it scans the links on your Facebook Wall Indicates that the site is safe to visit and Norton Trusted The sites with this rating do not harm your computer and so you can visit this site Indicates that the site has security risks The sites with this rating may install malicious software on your computer Symantec recommends that you do not visit this site Indicates that Norton Safe Web has not yet tested this site and it does not have sufficient information about this site Indicates that the site may have security threats Symantec recommends you to be cautious while you visit such Web sites Enabling your Facebook Wall Scan The Norton Safe Web feature scans your Facebook Wall and
175. his option to scan Microsoft Office files automatically Turning on or turning off Microsoft Office Automatic Scan Norton AntiVirus maintains a higher level of security by automatically scanning all Office files You can turn on the Microsoft Office Automatic Scan option to protect your computer against the virus macros and embedded objects To Turn on or turn off Microsoft Office Automatic Scan 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Computer Scan Protecting your files and data 169 About the Norton AntiVirus scans 3 Inthe Microsoft Office Automatic Scan row do one of the following To turn on Microsoft Office Automatic Scan move the On Off switch to the left to the On position To turn off Microsoft Office Automatic Scan move the On Off switch to the right to the Off position 4 Inthe Settings window click Apply and then click OK About Silent Mode Norton AntiVirus provides many solutions and features to handle viruses and other security threats Norton AntiVirus displays alerts and notifications to inform you how viruses and other security threats are detected and resolved When you perform important tasks on your computer you likely prefer not to receive any alert messages Norton AntiVirus suppresses alerts and notifications and temporarily suspends most of the background activities based on the Silent Mode Settings that are turned on Nort
176. hreats even if you have a Symantec security product If you cannot start your computer in Normal mode you can run Norton Power Eraser in Safe mode To scan your computer with Norton Power Eraser 1 Double click the NPE icon on your desktop 2 Read the End User License Agreement and click Accept 3 Inthe Norton Power Eraser window click Scan for Risks 4 Inthe window that appears click Restart Norton Power Eraser restarts your computer and starts the system scan after you log back in to your computer By default Norton Power Eraser performs a Rootkit scan and requires a system restart If Norton Power Eraser finds some issues or risks you may need to follow the on screen instructions to resolve the issues Scanning your computer may take several minutes The scan progress screen displays the items being scanned After the scan is complete you can double click a file name in the list and get more information about the item 56 Getting started Starting Norton AntiVirus from the command prompt Starting Norton AntiVirus from the command prompt If you work from the command line for example writing a script or code you can start Norton AntiVirus while you are still in DOS To start Norton AntiVirus from the command prompt 1 At the command line prompt type the directory where Norton AntiVirus is located and the executable In 32 bit version of Windows Norton AntiVirus and the executable are located at the f
177. ication Ratings window move the Scan Performance Profiles slider to one of the settings Your options are Full Scan Standard Trust High Trust 4 Click Close About Monthly Report Monthly Report lets you view a summary of what Norton AntiVirus has done for you Norton AntiVirus displays the monthly report every 30 days after you install your product After 30 days of installation Norton AntiVirus displays the Monthly Report automatically If you do not want Norton AntiVirus to display the Monthly Report automatically you can select the Do not display monthly reports automatically option in the Norton Monthly Report window To turn on the Monthly Report option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Monthly Report gt On The Norton Monthly Report window displays the Tip of the month to recommend some of the product s features and services When your product expires after the trial period Monthly Report displays the activation status of your product However when your product expires after the subscription period Monthly Report displays the subscription status of your product Monitoring your system s performance 113 About System Insight Norton AntiVirus provides reports based on the following categories Lets you view the details of the various attacks your computer is protected from For example you can view the total number of viruses and s
178. icense Agreement will be governed by the laws of the State of California United States of America This License Agreement is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties Notwithstanding the foregoing nothing in this License Agreement will diminish any rights You may have under existing consumer protection legislation or other applicable laws in Your jurisdiction that may not be waived by contract Symantec may terminate this License Agreement if You breach any term contained in this License Agreement other than a trivial or inconsequential breach and if such termination occurs You must cease use of and destroy all copies of the Software and Documentation The disclaimers of warranties and damages and limitations on liability shall survive and continue to apply after termination This License Agreement may only be modified by the Documentation or by a written document that has been signed by both You and Symantec Should You have any questions concerning this License Agreement or if You desire to contact Symantec for any reason please write to Symantec Customer Service 555 International Way Springfield OR 97477 U S A
179. ific program exceeds the threshold limit of using your system resource Norton AntiVirus notifies you witha performance alert To configure the resource threshold profile 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab Monitoring your system s performance 85 About System Insight 3 Inthe left pane click Performance Monitoring 4 Under Performance Monitoring in the Resource Threshold Profile for Alerting row select one of the following options Low Configures a low threshold limit for alerting Symantec recommends you to select this option when your computer runs on battery power Medium Configures a medium threshold limit for alerting By default the threshold limit is set to medium High Configures a high threshold limit for alerting Symantec recommends you to select this option when your computer runs tasks that require high resource 5 Click Apply and then click OK Turning off or turning on the Use Low Resource Profile On Battery Power option When your computer runs on battery power it is important that all active software programs consume minimum resource usage By reducing resource usage your computer gains longer battery life and becomes more energy efficient You can configure a low threshold profile and ensure that all programs consume minimum resource usage When the resource usage of a program or a process exceeds the low thresho
180. iles and folders that you do not want to scan You can also change the name of the scan You can edit a custom scan in the Scans window To edit a custom scan 1 In the Norton AntiVirus main window click Scan Now In the Computer Scan pane click Custom Scan In the Scans window in the Edit Scan column click the edit icon next to the custom scan that you want to modify In the Edit Scan window on the Scan Items tab select the items that you want to scan See Selecting the scan items on page 130 On the Scan Schedule tab set the frequency and time at which you want to perform the scan See Scheduling a scan on page 134 On the Scan Options tab configure the scan options as required See Configuring the scan options on page 131 Click Save Protecting your files and data 133 About the Norton AntiVirus scans Running a custom scan When you run a custom scan you do not have to redefine what you want to scan You can run a custom scan from the Scans window To run a custom scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window click Run next to the custom scan that you want to run You can use the following options to suspend a custom scan Suspends a custom scan temporarily Click Resume to continue the scan Terminates a custom scan Click Yes to confirm 4 Inthe Results Summary window do one of
181. in the list are complete You cannot turn off Quiet Mode by removing a program from the list when it runs You can view the details of the programs that you add to the Quiet Mode Programs list or remove from the list in the Security History window Adding programs to User Specified Programs You can manually add the programs for which you want Norton AntiVirus to turn on Quiet Mode to the Quiet Mode Programs list When you execute the program that you added to the list Norton AntiVirus detects the program and turns on Quiet Mode You can also add a running program to the Quiet Mode Programs list However when you add a running program Norton AntiVirus does not detect the current running instance of the program to turn on Quiet Mode 180 Protecting your files and data About the Norton AntiVirus scans Norton AntiVirus turns on Quiet Mode the next time when you execute the program You can only add the programs that have exe file extension to the Quiet Mode Programs list To add a program 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Silent Mode Settings 4 Inthe Silent Mode Settings under Quiet Mode on Detection of in the User Specified Programs row click Configure 5 Inthe Quiet Mode Programs window click Add 6 Inthe Add Program dialog box navigate to the location of the file that you want to add to the Quiet Mode Programs list
182. ing Lets you configure the resource threshold profile for displaying performance alerts Use Low Resource Profile On Battery Power Lets you configure Norton AntiVirus to change the resource threshold to low profile when your computer runs on battery power 311 312 Customizing protection features About customizing settings and options Alert for High Usage of CPU When this option is turned on Norton AntiVirus detects and notifies you with the details of increased usage of the CPU resource by any program or process Memory When this option is turned on Norton AntiVirus detects and notifies you about the increased usage of memory by any program or process Disk When this option is turned on Norton AntiVirus detects and notifies you about the increased usage of your disk by any program or process Handles When this option is turned on Norton AntiVirus detects and notifies you about the increased usage of handles Customizing protection features 313 About customizing settings and options by any program or process Program Exclusions Lets you select specific programs to exclude from appearing in performance alerts 314 Customizing protection features About customizing settings and options Product Security Customizing protection features 315 About customizing settings and options Lets you protect Norton AntiVirus from unauthorized cha
183. ing 243 Quarantine 265 Quick Search 263 recent alert history 243 searching 263 security risks 243 355 356 Index Security History continued submission items to Symantec 243 suspicious email 243 viewing items 243 viewing quarantineditems 243 security risks about 215 275 adding to Quarantine 268 assessment 275 found by Auto Protect 185 187 managing protection using the main window 215 other programs 215 protection features 275 restoring 275 restoring from Quarantine 268 scan 275 security status indicator viewing 39 self healing 335 Settings accessing 280 configuring 279 customizing 279 Miscellaneous 301 settings password resetting 324 turning off 324 Settings Password Protection about 322 configuring 323 resetting 324 turning off 324 Signature Exclusions about 164 Signature Ezclusions excluding items 165 signatures including and excluding 210 Silent Mode about 169 Full Screen Detection 173 Media Center Extender 173 turning off 171 173 turning on 171 173 301 turning on manually 171 Smart Definitions about 62 turning on or turning off 63 SONAR Protection about 161 emerging threats 161 heuristic technology 161 SONAR Advanced Mode 161 turning off 162 turning on 162 spyware about 215 found by Auto Protect 187 managing protection using the main window 215 protection features 275 starting virus protection 271 startup files 186 submission items toSymantec 269 subscription maintaining 343
184. ink 5 Inthe Norton Autofix window under Support Contact Numbers select the region and then the location You can use the phone number to contact a support representative To get support by phone if your computer is connected to the Internet 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click Get Support 3 After Norton Autofix scans click the Open Support Web Site link The Norton Support Web page appears Finding additional solutions 343 About Support 4 Click the Contact Us option at the bottom of the Web page and follow the on screen instructions Support policy Symantec recommends that you have the latest version of the product as it contains new and enhanced features for better protection against security threats Current help and support for your Norton product can be found at the following URL www norton com support Symantec reserves the right to change its support policies at any time without notice You can view the latest version of the support policy at the following URL www symantec com supportpolicy About keeping your subscription current Subscription period lengths vary by Symantec product To maintain uninterrupted protection you must keep your subscription up to date If you do not renew your subscription you cannot obtain updates of any kind and the software no longer functions When you run LiveUpdate near the end of your subscription period y
185. iod of the last three months The details include the monitored date and the number of performance alerts generated The View Details link provides additional details about performance related activities program name program location and system resources utilization 79 80 Monitoring your system s performance About System Insight Provides the details about Quick Scans that Norton AntiVirus performed on your system over a period of the last three months The details include the date on which a Quick Scan was performed and the number of Quick Scans that were performed on that date The View Details link provides additional details such as the scan time total items scanned total risk detected total risks resolved and recommended action Viewing details of your system activities System Insight lets you view details of the system activities that you performed or that occurred over the last three months in the Performance window The activities include application installations application downloads disk optimizations threat detections performance alerts or Quick Scans You can use the tabs at the top of the Events graph to obtain details for the current month and for the last two months The Events graph at the top of the Performance window displays each activity as icon or stripe The description for each icon or stripe appears at the bottom of the graph The pop up that appears when you move the m
186. ion you might decide to keep the program on your computer To add programs to the Real Time Exclusions window go to the Norton AntiVirus main window and then click Settings gt Computer gt AntiVirus and SONAR Exclusions gt Items to Exclude from Auto Protect SONAR and Download Intelligence Detection gt Configure 164 Protecting your files and data About the Norton AntiVirus scans About Signature Excluding security threats from scanning You can use Scan Exclusions window and Real Time Exclusions window to exclude viruses and other high risk security threats from scanning To exclude high risk security threats from scanning 1 au f In the Norton AntiVirus main window click Settings In the Settings window in the left pane click AntiVirus and SONAR Exclusions Do one of the following In the Items to Exclude from Scans row click Configure In the Items to Exclude from Auto Protect SONAR and Download Intelligence Detection row click Configure In the window that appears click Add In the Add Item dialog box click the browse icon In the dialog box that appears select the item that you want to exclude from the scan Click OK 8 Inthe Add Item dialog box click OK In the window that appears click Apply and then click OK Exclusions Norton AntiVirus lets you select specific known security risks and exclude them from Norton AntiVirus scans Exclude a risk from Norton AntiVirus sc
187. isplays a list of security risks that Norton AntiVirus has detected and then repaired quarantined or removed The quarantined items are listed in the Quarantine view You can also view the quarantined items in the Quarantine view The security risks include the suspicious programs that can compromise the security of your computer The Unresolved Security Risks view in the Security History window displays a list of security risks that Norton AntiVirus was not able to repair remove or quarantine Certain threats require system restart Logs for such threats can be cleared only after you restart your system Quarantine SONAR Activity Moni oring protection features About Security History The Security History Quarantine provides a safe location on your computer where you can isolate items while you decide an action to take on them The Quarantine view in the Security History window displays all of the security risks that are isolated in the Security History Quarantine Symantec Online Network for Advanced Response SONAR identifies new threats based on the suspicious behavior of applications SONAR detects and protects your computer against malicious code even before virus definitions are available through LiveUpdate The SONAR Activity view in the Security History window displays details about the security risks that SONAR detects This category also lists any activity that modifies the config
188. istory logs details of all events that Download Insight processes and notifies It also contains information about the safety level of the file and the action that you take on the file if any You can view these details in the Download Insight category in Security History When you turn off Auto Protect Norton AntiVirus automatically turns off Download Insight In this case your computer is not adequately protected from Internet threats and security risks Therefore ensure that you always keep Auto Protect turned on to protect your computer from security risks Protecting Internet activities 201 About Download Insight When Silent Mode is turned on Norton AntiVirus suppresses the Download Insight notifications Turning off or turning on Download Intelligence Download Insight protects your computer against any unsafe file that you may run or execute after you download it using a supported Web browser By default the Download Intelligence option is turned on In this case Download Insight notifies you about the reputation levels of any executable file that you download The reputation details that Download Insight provides indicate whether the downloaded file is safe to install There may be times when you want to turn off Download Insight For example if you want to download an unsafe file In this case you must turn off Download Insight so that Norton AntiVirus lets you download the file and does not remove it from your com
189. ks Norton Community Watch improves user security and product functionality In addition it helps Symantec to analyze the execution schedule and efficiency of Norton specific tasks and settings on your computer Norton Community Watch collects and submits the following types of data Identified malicious software such as portable executable files and running processes Getting started 41 About Norton Community Watch Any Web site URL that your product identifies as fraudulent All the Web site URLs that you visited before the detection of a risk The applications and processes that run on your computer regularly and during any security risk detection Response instances that your computer sends to any potential security risk General system information and performance attributes from the computer General information about your computer such as idle time standby and screensaver settings After the potential security risks are assessed from the submitted data Symantec sends the information back to Norton AntiVirus The Norton features such as Norton Insight and Insight Network use this information to identify files and processes at risk You should participate in Norton Community Watch submissions to provide valuable contribution to the entire community that uses Norton security products Symantec maintains an adequate level of protection for the collected information To allow or deny the detailed data submission
190. ld limit Norton AntiVirus 86 Monitoring your system s performance About System Insight notifies you with a performance alert You can choose to close the program or the process manually and free the resource If the Use Low Resource Profile On Battery Power option is turned on Norton AntiVirus automatically changes the threshold profile to low when your computer runs on battery power By default this option is turned on Symantec recommends that you keep the Use Low Resource Profile On Battery Power option turned on To turn off the Use Low Resource Profile On Battery Power option 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 In the left pane click Performance Monitoring 4 Under Performance Monitoring in the Use Low Resource Profile On Battery Power row move the On Off switch to the right to the Off position 5 Click Apply and then click OK To turn on the Use Low Resource Profile On Battery Power option 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Performance Monitoring 4 Under Performance Monitoring in the Use Low Resource Profile On Battery Power row move the On Off switch to the left to the On position 5 Click Apply and then click OK Excluding programs from performance alerts Norton AntiVirus lets you exclude programs from performance alerts You can ad
191. lick Change Remove In Windows Vista Windows 7 or Windows 8 click Norton AntiVirus and then click Uninstall Change Finding additional solutions 347 About uninstalling 4 Inthe page that appears under Select Your Uninstall Preference click one of the following Lets you retain your settings passwords and preferences for Norton features before you uninstall Norton AntiVirus Select this option if you want to reinstall Norton AntiVirus or another Norton product Lets you completely remove Norton AntiVirus without saving your settings passwords and preferences 5 If Norton AntiVirus offers to install the Norton Toolbar after uninstall do one of the following To keep the Norton Toolbar after uninstall click Agree amp Install To uninstall Norton AntiVirus without keeping the Norton Toolbar click Skip 6 To uninstall Norton AntiVirus click Next 7 Doone of the following Click Restart Now recommended to restart the computer Click Restart Later to restart your computer later Norton AntiVirus is not fully uninstalled until you restart your computer To uninstall Norton AntiVirus from the Start menu 1 Do one of the following On the Windows taskbar Click Start gt All Programs gt Norton AntiVirus gt Uninstall Norton AntiVirus In Windows 8 go to Start screen and then click Uninstall Norton AntiVirus 348 Finding additional solutions About uninstalling 2 Inthe page that appears
192. loud Trojan However the scan results of the local definition might display Trojan Foo If the traditional scan completes while the Insight Network scan is still running you can view the Insight Network Scan progress status If the Insight Protection option is turned on you can manually run the following types of Insight Network scans Insight Network Quick Scan Norton AntiVirus simultaneously performs a traditional Quick Scan and an Insight Network Quick Scan to scan the areas of your computer that the viruses often target Norton AntiVirus also performs an Insight Network Quick Scan simultaneously with an Idle Quick Scan Insight Network Single File Scan Norton AntiVirus simultaneously performs a traditional Single File Scan and an Insight Network Single File Scan to scan a file on your computer It also scans the files that are received through instant messenger programs Youcan perform this scan by running an Insight Network scan on single file using the Custom Scan option on the Scans window 142 Protecting your files and data About the Norton AntiVirus scans amp Insight Network context menu scan When you right click a file the shortcut menu displays Norton AntiVirus and then Insight Network Scan You can use this command to scan a file using both local definitions and definitions that are hosted in the Cloud This Insight Network Scan command is available only for single file Turning off or turning
193. lume using the Insight Optimizer option in the Norton Tasks window The Insight Optimizer row in the background jobs list that is available in the Norton Tasks window displays the details of the boot volume optimization process You can view details such as timestamp duration and status of the background job To optimize your boot volume from the Performance window 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window at the top of the security status graph click Optimize To optimize your boot volume from the Norton Tasks window 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window click Norton Tasks 3 Inthe Norton Tasks window under the Norton Tasks column click the play icon that appears before Insight Optimizer About the Idle Time Optimizer Idle Time Optimizer lets you configure Norton AntiVirus to defragment your boot volume or the local disk that contains boot volume when your computer is idle Norton AntiVirus automatically schedules the optimization when it detects the installation of an application on your computer and your computer is idle If you start using your computer again Norton AntiVirus stops the optimization task and starts optimizing the next time that your computer is idle This way the background job of optimization does not affect the performance of your computer 94 Monitoring your system s performance About System Insight
194. mail address every time when you log on check Remember me on this computer 6 Click Sign In To access Norton Management from Norton security products 1 At the bottom of the Norton security product main window click the Manage icon 2 Click Log in 3 Type your email address that you use for Norton Account 24 Getting started About Norton Management 4 Type your password that you use for Norton Account 5 Click Go 6 Click Manage Devices To access Norton Management from the Windows notification area 1 Go to the Windows device on which Norton Management is installed 2 Inthe notification area on the taskbar click the Norton Management icon 3 Inthe pop up that appears click Open Norton Management Installing the Norton Management agent on Windows Norton Management uses the Norton Management agent to monitor and manage the security status of a device You must install Norton Management agent on every device that you want to manage using Norton Management You can download and install the Norton Management agent in one of the following ways Log on to the Norton Management Web site and download the agent If your computer has Norton AntiVirus or Norton Internet Security go to the main window of the product click the Manage icon and then install the agent program You must have an administrator privilege on your device to install the Norton Management agent To install the Norton Management agent
195. main window click the Manage icon 2 Click Get Started 3 Inthe Welcome to Norton Management window click the User License Agreement link read the user license agreement and then click Agree amp Install 26 Getting started About Norton Management 4 Ifyou are prompted to provide your email address in the Email Address box type the email address that you use to log on to your Norton Account and then click Next 5 Ifyou are prompted to provide your password in the Password box type the password that you use to log on to your Norton Account and then click Next 6 Inthe Set up this computer window in the Name this computer box type a display name for the device and then click Finish 7 Inthe Congratulations window click Manage Devices About managing devices Norton Management lets you manage your device view the security status of each of the devices and resolve security issues by using the Norton Management Web site from any location around the world Using Norton Management you can do the following Add a device to Norton Management Install a Norton product on a device View Norton products that are installed on a device View the security status of a device Fix security issues on any device Purchase a new Norton product key Renew your Norton product subscription Remove a device from Norton Management Uninstall a Norton product from a device Activate your product using anot
196. mantec When you use this file type option you can view the file only in the Security History window Text Files txt The data is saved in a comma separated text format When you use this file type option you can open and view the file externally without using Security History You can import only the log files that have mcf file extension When you import a log file the exported list of Security History information in the log file appears This list replaces the current security events list You can select an option in the Show drop down list to view the option specific details that are saved in the log file To revert to the current Security History list you must click the Close file file_name mcf link To export Security History information 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Computer Protection pane click History 3 Inthe Security History window in the Show drop down list select an option 4 Click Export Monitoring protection features 265 About Security History 5 Inthe Save As dialog box that appears navigate to a location and specify the name for the file The category name in the Show drop down list appears as the default file name You can provide a file name of your choice 6 Inthe Saveas type box select the format in which you want to save your log file 7 Click Save To import Security History information 1 Inthe Norton AntiVirus main window click Advanced 2 Int
197. mart Definitions 62 63 using 65 when torun 64 low resource profile on battery turning off 85 turning on 85 M maintaining protection about 115 352 Index maintaining protection continued avoiding security risks 115 Manual Repair reviewing remaining risks in 194 Manual Repair window reviewing remaining risks in 125 127 Media Center Extender Silent Mode 173 Memory graph about 88 obtaining historical data 90 Miscellaneous Settings about 301 Monthly Report about 112 viewing 113 N Network discovering devices 226 editing details 233 forming 226 joining 226 managing 219 Network Cost Awareness about 237 defining bandwidth 239 turning off 238 turning on 238 Network Proxy Settings about 71 configuring 73 Network Security Map about 219 adding devices 228 modifying communication port 236 purging 233 Network Security Map continued removing devices 233 turning off 227 turning off Network Security Overview 220 turning on Network Security Overview 220 viewing device details 235 viewing devices 221 wireless network viewing status 234 Network Security Overview turning off 220 turning on 220 Network Settings about 293 new version checking 334 newsletter 344 non admin account 279 Norton Account about 16 accessing 21 creating 20 Norton AntiVirus about securing 322 activating 12 background jobs 95 EULA 332 icon 56 new version 334 password 323 324 protecting 324 registering 20 securin
198. mber You must use the same port number for each of the device that is connected to your Network Security Map 4 Click Apply 5 Click OK About Network Cost Awareness The Network Cost Awareness feature lets you set up policies to restrict the Internet usage of Norton AntiVirus You can define the amount of network bandwidth that Norton AntiVirus can use You can choose acommunication policy that suits your Internet connection If you have unlimited Internet plan you can set up No Limit policy so that Norton AntiVirus connects to Symantec servers to ensure complete protection However if you think that Norton AntiVirus uses too much of your Internet connection you can restrict the Internet usage of Norton AntiVirus Network Cost Awareness helps you manage the Internet usage of Norton AntiVirus To connect to the Internet Norton AntiVirus accesses the gateway through a network connection The connecting device can be a 3G phone an Internet data card or a wireless network card Network Cost Awareness lets you set up a policy for each network connection that Norton AntiVirus uses to connect to the Internet You can set up one of the following policies for each of the network connection that Norton AntiVirus uses to connect to the Internet Auto Allows Norton AntiVirus to receive all product and virus definition updates based on the Windows 8 cost awareness policy By default the Auto policy 238 Protecting Internet
199. n The turn on or turn off status of Silent Mode Usage of Silent Mode Settings such as Silent Mode or Quiet Mode The type of program that turns on Silent Mode such as disk burning or TV recording The name of a user specified program that turns on Silent Mode The time and date when Silent Mode is turned on or turned off Protecting your files and data 171 About the Norton AntiVirus scans The severity displays the risk level of the selected item About the Silent Mode that you turn on manually Norton AntiVirus lets you manually turn on Silent Mode for a specified duration When Silent Mode is turned on Norton AntiVirus suppresses alerts and suspends background activities for the duration that you specify You can verify the turn on status of Silent Mode in the notification area at the far right of the taskbar The Norton AntiVirus icon in the notification area changes to a crescent patterned icon to display the turn on status of Silent Mode Turning on Silent Mode manually before you perform your tasks helps you prevent alerts notifications or background activities interrupting you for the specified duration You can turn on Silent Mode for a period of one hour two hours four hours six hours or one day After the specified duration Norton AntiVirus turns off Silent Mode You can also manually turn off Silent Mode at any time Norton AntiVirus notifies you after Silent Mode is turned off The activities that are s
200. n instructions to complete your subscription renewal After your product expires you cannot obtain updates of any kind and all the security features are turned off If you do not renew your product you are no longer protected against security threats Though LiveUpdate continues to check for updates after expiration you must renew your product to enable all the security features If you do not activate your service or renew your subscription you cannot e obtain updates of any kind and the software no longer functions s Your product status is always active as long as your security service is active with your service provider If your security service is not active you cannot obtain updates of any kind and the software no longer functions Turning off or turning on Automatic LiveUpdate You can have LiveUpdate check for definition updates and product updates automatically on a set schedule by turning on the Automatic LiveUpdate option You can also run LiveUpdate manually when the Automatic LiveUpdate option is turned on However you must 68 Getting started About LiveUpdate run LiveUpdate manually to obtain updates if you have turned off the Automatic LiveUpdate option If you are connected to the Internet Automatic LiveUpdate downloads product updates and definition updates every hour If you have an Integrated Services Digital Network ISDN router that is set to automatically connect to your Internet s
201. n is based on the programs that are installed on your computer To improve your protection status ensure that your installed programs are up to date The System Status indicator displays the following statuses Indicates that your computer and activities are protected from threats risks and damage Indicates that your computer and activities require attention Take appropriate action to improve your protection status Getting started 39 About Norton AntiVirus main window At Risk Indicates that your computer and activities are at risk Take immediate action to improve your protection status You can respond to the System Status indicators directly from the main window To respond to System Status indicators from the main window 1 Inthe bottom section of the Norton AntiVirus main window click Fix Now 2 Follow the on screen instructions Monitoring the protection status of a feature The Norton AntiVirus main window acts as a security management interface You can access the main features and monitor the performance of your computer from the main window At times you may want to turn off any option for a particular purpose But by doing so the status of your system changes to Attention or At Risk In such cases you can ignore the protection status of a particular feature to maintain a healthy overall system status For example you want to turn off Browser Protection for a limited period and y
202. n the Network Security Map However Norton AntiVirus permanently removes the offline devices 234 Protecting Internet activities About the Network Security Map To remove an individual device 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 Inthe Network Security Map window do one of the following To remove a device that is on your network in the network map click the device To remove a device that you manually added in the Network Details drop down list select Trust Control and then click the device 4 On the left side of the Network Security Map window under Total in Network click the minus symbol 5 Inthe confirmation dialog box click Yes To purge the Network Security Map 1 Inthe Norton AntiVirus main window click Settings In the Settings window click the Network tab In the left pane click Network Security Settings In the Network Security Map row click Purge ok wWN In the confirmation dialog box click Yes Viewing the status of your wireless network You can view the status of your wireless network in the Network Security Map window The Network Security Map displays the status of your wireless network as secure or not secure A secure network requires a strong wireless encryption If your wireless network is not secure you can turn on encryption on your wireless router For more information on how to secure your wirel
203. nction properly You can restore these items if necessary Includes viruses and other high risk items Once an item has been quarantined you have several options All of the actions that you take on quarantined items must be performed in the Security History Quarantine To open the Quarantine 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Computer Protection pane click Quarantine To perform an action on a quarantined item 1 Inthe Security History window in the Quarantine view select the item on which you want to perform the action 2 Inthe Details pane click Restore amp Options You can use the More Details link to view more details about the item before you select an action for it The link opens the File Insight window that contains more information about the risk Monitoring protection features About Security History 3 Inthe Threat Detected window select the action 267 that you want to perform Some of the options are Returns the security risk that is quarantined to the original location on your computer This option is available only for the detected viral threats Returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans This option is available for the detected viral and non viral threats Removes the selected item from the Security History log
204. nd the default POP3 port 110 You cannot remove these default ports To remove an email port from Protected Ports 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Message Protection Protecting Internet activities 219 About the Network Security Map 4 Inthe Protected Ports Settings row click Configure 5 Inthe Protected Ports window click the port that you want to remove and then click Remove 6 Click Apply and then click OK 7 Inthe Settings window click OK About the Network Security Map A home network typically consists of the computers and other devices that share your Internet connection The Network Security Map helps you view and manage your network After you configure Network Security Map Norton AntiVirus automatically detects the devices that are connected to your network and lists them in the Network Security Map You can view devices and customize the Network Security Map to remotely monitor the computers on which a Norton product is installed Ensure that the computers that you want to remotely monitor have a version of a Norton product that supports Remote Monitoring You can monitor the following items in the Network Security Map Security status of the computers that are connected to the network Status of the protection features of the computers that are connected to the network Subscription status and N
205. nfirmation message click Yes to let Norton Bootable Recovery Tool format your USB key before creating Norton Bootable Recovery Tool 6 Review the results and do one of the following Click Done to close Norton Bootable Recovery Tool Click Back to Main to create or update Norton Bootable Recovery Tool in another media Accessing Norton Bootable Recovery Tool Wizard Norton Bootable Recovery Tool is integrated with Windows Preinstallation Environment WinPE Therefore you can run Norton Bootable Recovery Tool only from a CD DVD or USB key Norton Bootable Recovery Tool Wizard helps you create Norton Bootable Recovery Tool You can create Norton Bootable Recovery Tool on aCD DVD or USB key You can use this media to run Norton Bootable Recovery Tool on your computer Getting started 51 About Norton Bootable Recovery Tool If you have a valid Norton product key or activation PIN you can go to your Norton Account and access the Norton Bootable Recovery Tool download link To access your Norton Account go to the following address https account norton com To access Norton Bootable Recovery Tool Wizard 1 Do one of the following Double click the Norton Bootable Recovery Tool Wizard icon on your computer desktop In Windows XP Windows Vista and Windows 7 on the Windows taskbar click Start gt All Programs gt Norton Bootable Recovery Tool Wizard gt Norton Bootable Recovery Tool Wizard In Windows 8 on
206. ng 228 editing details 231 remotely monitoring 221 removing from the Network Security Map 233 viewing 221 Download Insight about 197 configuring alerts 203 turning off notifications 202 turning on notifications 202 Download Intelligence turning off 201 turning on 201 E emergency preparations 115 ensuring protection settings 116 EULA checking 332 Events graph monitoring activities 77 F features 271 security risk protection 275 file extensions of infected files 194 Full Screen Detection about 169 Full System Scan running Full System Scan 125 scheduling 136 H high risk security threats excluding from scanning 164 Idle Time Optimizer about 93 turning off 94 turning on 94 Idle Time Out setting 161 Idle Time Scans about 158 Full System Scan 158 Quick Scan 158 turning off 160 turning on 160 Insight Network about 140 cloud computing 140 Insight Network scan 140 Quick Scan 140 scan 140 shortcut menu scan 140 Index 351 Insight Network continued Single File Scan 140 Insight Protection turning off 142 turning on 142 installation problems 44 51 Instant Messenger virus protection 271 Intrusion AutoBlock turning on and off 211 unblocking computers 212 Intrusion Prevention about 208 turning individual notifications on and off 209 turning notifications on and off 209 IP addresses 230 finding 230 items submitting from Quarantine 269 K keystroke logging 215 275 L LiveUpdate about 59 S
207. nges Your options are Non Admins Access to Settings Lets you access and configure all the options in the Settings window from a non admin user account as well By default this option is turned off You need to log in to your computer as an administrator to turn on this option You cannot access the Settings window if the Settings window is opened in some other user account on your computer Norton Product Tamper Protection Lets you protect your Norton product from an attack or modification by unknown or suspicious applications Settings Password Protection Lets you set up a password to protect Norton AntiVirus settings It protects the product settings from unauthorized access If you set a password you must enter the password each time that you want to view or configure your 316 Customizing protection features About customizing settings and options product settings However if you forget your settings password you can reset the password in the window that appears when you choose to uninstall Norton AntiVirus You do not need to uninstall the product to reset your password You can use the reset settings password option in the uninstall preference window to reset your password Customizing protection features 317 About customizing settings and options Silent Mode Settings 318 Customizing protection features About customizing settings and options Lets
208. ntiVirus scans The Trust Level graph displays the average trust level of files on your computer It also displays the average trust level of the files that Symantec analyzes within the Norton Community The Community Usage graph displays the average community usage of files on your computer It also displays the average community usage of the files that Symantec analyzes within the Norton Community The Stability graph displays the average reliable files on your computer It also displays the average reliable files that Symantec analyzes within the Norton Community Stability ratings vary depending upon your operating system The Norton Network graph displays the details about the known good files and bad files You can view the number of trusted files that are on your computer You can also view the total number of files that Symantec analyzes within the Norton Community Your computer must be connected to the Internet to view these details Norton AntiVirus connects to the Symantec servers to collect the reputation information The bottom of the Norton Reputation Scan window displays the reputation information of each scanned item For each scanned item you can view the following details File Name Indicates the file name and file type You can click a file name to view additional details about the file in the File Insight window Protecting your files and data 151 About the Norton AntiVirus scans Trust Level
209. o Specify language You can change the language in the Select Language window By default Norton Bootable Recovery Tool is created in English 3 Click Next 4 Review the results and do one of the following Click Done to close Norton Bootable Recovery Tool Click Back to Main to create or update Norton Bootable Recovery Tool in another media Creating Norton Bootable Recovery Tool on a USB key You can create Norton Bootable Recovery Tool on a USB key and use it to run Norton Bootable Recovery Tool on your computer When you create Norton Bootable Recovery Tool on a USB key all the data that are stored in this USB key are permanently deleted and the USB key is formatted Ensure that you back up all the data before creating Norton Bootable Recovery Tool on a USB key 50 Getting started About Norton Bootable Recovery Tool To create Norton Bootable Recovery Tool on a USB key 1 Insert the USB key into the USB port of your computer 2 Inthe Norton Bootable Recovery Tool Wizard main window click Create on USB key 3 Inthe Create on USB key window do the following Select the USB drive from the Specify drive drop down list If you want to add drivers click Add next to Add drivers If you want to change the default language click Change next to Specify language You can change the language in the Select Language window By default Norton Bootable Recovery Tool is created in English 4 Click Next 5 Inthe co
210. of the task The power source that the Norton Task uses 96 Monitoring your system s performance About System Insight You can specify the type of power source that each of the Norton Tasks uses Use the Configure link that is available next to the power source icon to configure the power source for the Norton Tasks The Norton Tasks window lets you monitor the following Norton specific tasks Automatic LiveUpdate Full System Scan Insight Optimizer Norton Community Watch Automatic LiveUpdate automatically checks for definition updates and program updates when your computer is connected to the Internet By default Automatic LiveUpdate checks for updates every hour Scans your entire computer for viruses spyware and different security vulnerabilities Optimizes the boot volume of your computer Norton Community Watch protects your computer against potential risks It collects the information about new security threats from your computer and submits the information to Symantec for analysis Symantec assesses the data to identify the new threats and resolves it Monitoring your system s performance 97 About System Insight Norton Insight Allows the smart scanning of files on your computer It improves the performance of Norton AntiVirus scans by letting you scan fewer files without compromising the security of your computer Norton Insight lets you check the details of the Files of Interes
211. ol is integrated with Windows Preinstallation Environment WinPE Therefore you can run Norton Bootable Recovery Tool only from a CD DVD or USB key You must use Norton Bootable Recovery Tool Wizard to create the Norton Bootable Recovery Tool CD DVD or USB key You cannot run Norton Bootable Recovery Tool in WinPE for more than 72 hours If you run Norton Bootable Recovery Tool for more than 72 hours your computer restarts without any notification You can use the Norton Bootable Recovery Tool CD DVD or USB key to recover a computer that is infected with viruses and other security threats This security program is not areplacement for continuous real time protection from viruses and latest security risks To protect your computer from future infections be sure to install or continue using Norton AntiVirus that you already purchased Getting started 43 About Norton Bootable Recovery Tool Norton Bootable Recovery Tool detects and resolves the following security threats Viruses Programs that infect another program boot sector partition sector or document by inserting themselves or attaching themselves to that medium Most viruses just replicate many also do damage Trojan horses Programs containing malicious codes that are disguised as or hiding in something benign such as a game or utility Hacking tools Tools that are used by a hacker to gain unauthorized access to your computer One type of hacking tool
212. ollowing path Program Files Norton AntiVirus Engine version Uistub exe Where version represents the version number of installed Norton AntiVirus In 64 bit version of Windows Norton AntiVirus and the executable are located at the following path Program Files x86 Norton AntiVirus Engine version Uistub exe Where version represents the version number of installed Norton AntiVirus 2 Press Enter About the Norton AntiVirus icon After you install Norton AntiVirus it displays an icon in the notification area at the far right of the Windows taskbar This icon indicates the current status of your computer Norton AntiVirus displays alerts and notifications to inform you how viruses and other security threats are detected and resolved These alerts and notifications appear over the notification area of your computer In Getting started 57 About the Norton AntiVirus icon most cases you can click the link available in the alert to view the details and fix the problems The Norton AntiVirus icon represents the current state of your computer The icon changes its color when it actively fixes any issues or wants to inform you about any warning or urgent issues You can see the following representations of Norton AntiVirus icon in the notification area Represents that your computer is completely secure Represents that there are some issues against your computer protection that require your attention Represents tha
213. om scans from the Norton AntiVirus main window You can access Quick Scan from the Norton AntiVirus main window or the Norton AntiVirus icon on the taskbar You can also scan any particular folder using the context scan feature The context menu scan is available when you right click the folder that you want to scan If the Insight Protection option is turned on when you right click a file the shortcut menu displays Norton AntiVirus and then Insight Network Scan You can use this command to scan a file using both the local definitions and the definitions that are hosted in the Cloud You can also run the Reputation Scan to view the reputation information of the files To access the scan from the Norton AntiVirus main window 1 Inthe Norton AntiVirus main window click Advanced 2 In Computer Protection pane click Scan Now 3 Inthe window that appears do one of the following In the Computer Scan pane click the scan that you want to run Click Reputation Scan and then click the scan that you want to run Click Scan Facebook Wall to scan the links that are available on your Facebook wall Protecting your files and data 123 About the Norton AntiVirus scans To access the scan from the notification area In the notification area on the taskbar right click the Norton AntiVirus icon and then click Run Quick Scan By default Insight Protection option is turned on In this case Norton AntiVirus performs an Insigh
214. omputer while they await your attention for a suitable action The action options in the Threat Detected window for a risk vary depending on the risk type and its severity level The following are some of the options that are available in this window Returns the security risk that is quarantined to the original location on your computer Returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans Removes the security risk from your computer and quarantines it Excludes the security risk from future scan Removes the selected security risk item from the Security History log Monitoring protection features 263 About Security History Get help Takes you to the Symantec Security Response Web site Submit to Symantec Sends the security risk to Symantec Searching in Security History You can search the items that are listed in Security History You can use the Quick Search option to find items using a keyword or the name of a security risk If you want to view all of the Security History items that pertain to a particular security risk you can filter the items using Quick Search For example if you want to view all of the alerts that Auto Protect has generated you can type Auto Protect and filter the list You can clear the search results and return to the current Security History list by clicking the black cross x
215. on and start burning a disk using a Media Center application In this case Norton AntiVirus detects the disk burning session and turns on Quiet Mode Norton AntiVirus turns on Quiet Mode as soon as you start recording a TV program or burning a CD ora DVD Once Quiet Mode is turned on it turns off only after the TV program recording session or disk burning session is complete You cannot turn off Quiet Mode 177 178 Protecting your files and data About the Norton AntiVirus scans during the sessions by using the options in the Settings window To turn off or turn on IMAPI 2 0 Disk Burn 1 5 6 In the Norton AntiVirus main window click Settings In the Settings window click the General tab In the left pane click Silent Mode Settings In the Silent Mode Settings under Quiet Mode on Detection of do one of the following To turn off detection of a disk burning session in the IMAPI 2 0 Disk Burn row move the On Off switch to the right to the Off position To turn on detection of a disk burning session in the IMAPI 2 0 Disk Burn row move the On Off switch to the left to the On position In the Settings window click Apply Click OK To turn off or turn on Media Center TV Recording 1 In the Norton AntiVirus main window click Settings In the Settings window click the General tab In the left pane click Silent Mode Settings In the Silent Mode Settings under Quiet Mode on Detection of do one of
216. on and subject to Symantec s right to terminate for Your breach pursuant to Section 10 Your rights and obligations under this License Agreement with respect to the use of this Software are as follows During the Service Period You may A use one copy of the Software on a single Device If a greater number of copies and or number of Devices is specified within the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software You may use the Software in accordance with such specifications B make one copy of the Software for back up or archival purposes or copy the Software onto the hard disk of Your Device and retain the original for back up or archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each Device that can access the Software over that network D permanently transfer all of Your rights in the Software granted under this License Agreement to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this License Agreement Partial transfer of Your rights under this License Agreement shall not be permitted For example if the applicable documentation grants You the right to use multiple copies of the Software only a transfer of the rights to use all such copies of the Software would be valid and E use the Softwa
217. on AntiVirus provides the following options under Silent Mode Settings Norton AntiVirus allows you to manually turn on for a specified duration using Silent Mode option Norton AntiVirus turns on this option automatically when it detects a full screen application and turns off when you stop using the full screen application 170 Protecting your files and data About the Norton AntiVirus scans Norton AntiVirus turns on this option automatically when it detects a disk burning task or a Media Center TV recording task Norton AntiVirus also turns on Quiet Mode automatically when you run a program that you included in the Quiet Mode Programs list Norton AntiVirus turns off Quiet Mode when the disk burning session or TV program recording session is complete Norton AntiVirus also turns off Quiet Mode when it stops detecting running instances of the programs that you included in the Quiet Mode Programs list The Norton AntiVirus icon displays the turn on status of Silent Mode in the notification area at the far right of the taskbar The icon changes to a crescent patterned icon when Silent Mode is turned on Norton AntiVirus also notifies you after Silent Mode is turned off You can view the summary of the Silent Mode sessions under the Recent History Full History and Silent Mode categories in the drop down list of the Show option in the Security History window The summary includes the following informatio
218. on your computer To configure boot time protection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Real Time Protection 3 Inthe Enable Boot Time Protection row click on one of the settings Your options are Aggressive Normal Off 4 Click Apply and then click OK About Early Launch Anti Malware Protection The early launch anti malware protection feature provides enhanced security level when you start your computer It ensures better security by running all the necessary components of Norton AntiVirus that are required to block any malware from functioning when you start your computer To enable early launch anti malware protection go to the Norton AntiVirus main window and then click Protecting your files and data 183 About the Norton AntiVirus scans Settings gt Computer gt Real Time Protection gt Early Launch Anti Malware Protection gt On By default this option is turned off db This option is available only on Windows 8 Turning on or turning off Early Launch Anti Malware Protection The Early Launch Anti Malware Protection feature provides enhanced security level during the boot time when you start your computer It ensures better protection by running all the necessary components of Norton AntiVirus that are required to block any malware from functioning when you start your computer db This option is available only on Windows 8 To tu
219. on your devices Blocked malicious software Blocked intrusions Blocked spam messages Blocked phishing Web sites Blocked Safe Web sites Quarantined items Blocked Firewall threats Total number of known threats Total number of known attacks Total number of known antiphishing sites Timestamp of last full scan Timestamp of last Quick Scan Timestamp when stats were published View health states of different components of your device 328 Customizing protection features About customizing settings and options Overall product health Computer category health Network category health Web category health Fix the following items Firewall Auto Protect Scan incoming emails Scan outgoing emails Antispyware Intrusion Prevention SONAR Antiphishing Browser Protection Perform the following tasks Resolve issues Re key Norton AntiVirus Re sync license Run LiveUpdate Turning on or turning off Remote Management Remote management lets you remotely manage Norton AntiVirus using Norton Management Norton One and Norton Studio app Norton Studio is a Metro App and works only on Windows 8 When you turn on Remote Management option you can view your Norton AntiVirus details and fix some security issues of your device By default this feature is disabled unless you register your Norton AntiVirus with your Norton Account When the Remo
220. option lets you choose how the program updates needs to be applied The Apply updates only on reboot option is available only on Windows 7 and Windows 8 When you turn on the Apply updates only on reboot option the Restart Now and the Restart Later options appear in the Norton LiveUpdate window When you click Restart Now your computer is restarted and the program updates are applied When you click Restart Later the program updates are applied when you restart your computer When you turn off the Apply updates only on reboot option the Apply Now option appears in the Norton LiveUpdate window When you click Apply Now the program updates that do not require system restart are applied instantly However the program updates that require system restart are automatically applied the next time you restart your computer To turn on or turn off Apply updates only on reboot 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Updates 3 Inthe Apply updates only on reboot row do one of the following To turn off Apply updates only on reboot move the On Off switch to the right to the Off position To turn on Apply updates only on reboot move the On Off switch to the left to the On position 70 Getting started About LiveUpdate 4 Inthe Settings window click Apply 5 Click OK About Pulse Updates In addition to the definition updates that Automatic LiveUpdate downloa
221. orton Reputation Scan window click Close About the Reputation Scan results Norton AntiVirus lets you run different Reputation Scans to detect any suspicious programs or vulnerable programs on your computer Norton AntiVirus lets you manually run the following types of Reputation Scan Reputation Quick Scan Reputation Full System Scan Reputation Custom Scan When you run a Reputation Quick Scan Norton AntiVirus considers the Files of Interest which include running processes and loaded programs When you run a Reputation Full System Scan Norton AntiVirus considers all the Files of Interest that are available on your computer When you run a Reputation custom scan Norton AntiVirus lets you select the drive folder or file that you want to scan Reputation Scan filters the files on the basis of certain filtering criteria and performs an Insight Network Scan on the filtered files Reputation Scan filters exe files scr files sys files dll files drv files ocx files and msi files and analyzes these files Norton AntiVirus displays the reputation information of the scanned files in the Norton Reputation Scan window Norton AntiVirus consolidates the reputation information of your most recent scan and presents the reputation information using different graphical formats The top of the Norton Reputation Scan window displays the following statistics 150 Protecting your files and data About the Norton A
222. orton product version of the computers that are connected to your network Status of your wireless network connection Connection status of the devices that are on the network The known unknown or intruder devices that are on your network 220 Protecting Internet activities About the Network Security Map You can also modify details about a computer or device that is connected to your network Turning off or turning on Network Security Overview The Network Security Overview window provides a brief summary about the following features Wireless Security Remote Monitoring Network Map Trust Controls You can click each of the features and read the summary to learn more about using Network Security Map to manage your home network By default the Network Security Overview window appears each time you open Network Security Map If you do not want to view the Network Security Overview window you can turn it off Turning off the Network Security Overview window does not affect the performance or security of your computer You can also turn off the Network Security Overview window if you check Do not show this again option that is available at the bottom of the Network Security Overview window To turn off Network Security Overview 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Welcome
223. ost Awareness row move the On Off switch to the left to the On position 240 Protecting Internet activities About Network Cost Awareness 5 Click Configure The Network Cost Awareness Settings window lists all the network connections that Norton AntiVirus uses to connect to the Internet 6 Under the Policy column click the drop down list next to the network connection for which you want to set up a policy 7 Select one of the following Auto Allows Norton AntiVirus to receive all product and virus definition updates based on the Windows 8 cost awareness policy By default the Auto policy has unlimited Internet connection on LAN and Wi Fi O The Auto option is available only in Windows 8 NoLimit Allows Norton AntiVirus use the network bandwidth that is required to receive all product and virus definition updates If you do not use Windows 8 the default policy is set to No Limit Economy Allows Norton AntiVirus access the Internet only to receive critical product updates and virus definitions If you have a limited Internet connection you can select the Economy option to ensure protection from critical security threats No Traffic Blocks Norton AntiVirus from connecting to the Internet If you choose this policy Norton AntiVirus cannot receive critical virus definitions and program updates which can lead to potential dangers and virus attacks 8 Click Apply and then click OK 9 Inthe Settings window
224. otection view in the Security History window displays details about unauthorized attempts to modify Symantec processes The tasks that your Symantec product blocks also appear in the list The performance alert feature lets you view monitor and analyze the impact of the system activities on your computer The Performance Alert view in the Security History window provides details about the impact of the processes that run on your computer The details include the process name the resources used the extent of resource utilization and the overall impact of the process on your computer In addition logs related to performance alerts and the programs that you have excluded from performance alerts also appear in the list 250 Monitoring protection features About Security History Network Cost Awareness lets you set up policies and restrict the Internet usage of Norton AntiVirus You can define the amount of network bandwidth that Norton AntiVirus can use The Network Cost Awareness view in the Security History window provides details about the actions that you performed to restrict the Internet usage of Norton AntiVirus Norton AntiVirus may generate errors in some cases For example an error can occur when you run LiveUpdate or scan a folder Engine errors timeout errors and program errors are some of the types of errors The Norton Error Reporting view in the Security
225. ou are prompted to subscribe for a nominal charge Follow the on screen instructions to renew your subscription When you renew your subscription the definition updates and new product features are available throughout the subscription period Please note that features may be added modified or removed during this period Worldwide service and support Worldwide service and support solutions vary by country To contact one of our Support offices please go to the following Web site and select your language 344 Finding additional solutions About Support ClubNorton www norton com support If you are a Norton One Premium Member go to the following Norton One support Web site for information on this topic https one norton com support ClubNorton is your one stop resource center for Internet security As a Norton customer Symantec wants to make your experience with your computer safe enjoyable and productive Whether you use your computer to manage your personal finances shop online or share your latest digital photos with friends and family ClubNorton makes your experience a good one Our goal is to consistently provide the proper tools and information to keep you up to date For more information go to the following URL and select your country or region in the Select Your Country Region drop down menu www clubnorton com The ClubNorton Web page includes a regularly updated article library a glossary the
226. ou can use the Clear All User Trust option next to the drop down list to remove the user trust Lists the files that are not Norton Trusted You can manually trust all the files that are not trusted by clicking the Trust All Files option next to the drop down list You can view file details such as file name trust level community usage resource usage and the stability rating There may be instances when the trust level of a file has changed or a process running might have stopped running You can refresh the Norton Insight Application Ratings window to update the file list and file details The coverage meter provides a graphical representation of the percentage of the Norton Trusted Files and the total Files of Interest The higher the percentage the lesser time the scan takes 107 108 Monitoring your system s performance About System Insight To view the files using Norton Insight 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Computer Protection pane click Application Ratings 3 Inthe Norton Insight Application Ratings window select an option from the Show drop down list to view a category of files You may need to scroll the window to view all the files that are listed in the details area 4 Click Close To refresh the list of files In the Norton Insight Application Ratings window at the top of the file icon click the refresh icon Checking the trust level of a file
227. ou might not necessarily see a difference in the way that the product works If you are not connected to the Internet connect to the Internet first and then run LiveUpdate Or if you use a proxy server to connect to the Internet configure the proxy settings and then run LiveUpdate To configure the proxy settings of your network go to the Norton AntiVirus main window and then click Settings gt Network gt Network Security Settings gt Proxy Server gt Configure When the LiveUpdate session is complete you can use the View Summary link to view the summary of the updates that are installed on your computer To check for updates manually 1 Inthe Norton AntiVirus main window click LiveUpdate LiveUpdate connects to the Symantec server checks for available updates and then downloads and installs them automatically 2 Inthe Norton LiveUpdate window when the installation is complete click OK Some program updates may require you to restart your computer after you install them About keeping your protection up to date Definition updates are available to you as long as you maintain an active product status The ways in which Getting started 67 About LiveUpdate you can acquire the product and maintain your status are as follows The product includes a limited time subscription to definition updates When tail the subscription is due to expire you are prompted to renew Follow the on scree
228. ou still want the system status to be Secure In this case you can ignore the protection status of Browser Protection and then turn off the option When you ignore the protection status of a feature it does not affect the overall System Status You can also monitor the protection status of the feature that has been ignored at any time You can ignore or monitor the protection status of only selected features that are available in the Advanced window The features are 40 Getting started About Norton Community Watch Antivirus Antispyware SONAR Protection Intrusion Prevention Email Protection Browser Protection To monitor the protection status of a feature 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe window that appears move your mouse pointer over the feature name 3 Inthe pop up that appears do one of the following To ignore the protection status of the feature that affects your computer s overall health evaluation click Ignore To monitor the protection status of the feature that has been ignored click Monitor About Norton Community Watch Norton Community Watch helps in identifying new security risks by submitting selected security and application data to Symantec for analysis Symantec assesses the data to determine the new threats and their sources The collective efforts from Norton security product users help in quick identification of solutions for these threats and ris
229. ouse pointer over an icon provides you the details about the activity The details include the date on which an activity was performed and the number of such activities that you performed on that date The View Details link provides additional details of the activity in the Security History window Monitoring your system s performance 81 About System Insight To view details of your system activities 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window at the top of the Events graph click the tab for a month to view the details 3 Inthe Events graph move the mouse pointer over the icon or the stripe for an activity 4 Inthe pop up that appears view the details of the activity 5 Ifthe View Details option appears in the pop up click View Details to view additional details in the Security History window About performance alerting Norton AntiVirus monitors your system performance If it detects an increased usage of system resources by any program or process it notifies you with performance alerts Performance alerting works only when the Performance Monitoring option and Performance Alerting option are turned on Performance alerting notifies you with information about the program name and resources that the program uses excessively The Details amp Settings link in the performance notification alert lets you view additional details about the resource consumption by the program The File In
230. out the Network Security Map 3 Inthe Network Security Map window in the network map click the device for which you want to see the details You can view the details of only the computers that you remotely monitor 4 Inthe device details section next to Category click Details 5 In the Device Details window view the details of the device 6 Click Close Modifying the communication port for Network Security Map The Network Security Map settings let you configure the communication port number that Norton products use to communicate with each other over a network By default Norton products use 31077 as the communication port number If you change the communication port number of your Norton product you must change it on every computer that is connected to your home network In addition when you find more computers that use the Remote Monitoring Setup process ensure that the same port number is used on every computer Though you can modify the communication port number it is recommended that you do not change this port number If you change the communication port number you must use a port number in the range of 1 65535 To modify the communication port for Network Security Map 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab Protecting Internet activities 237 About Network Cost Awareness 3 Inthe Communication Port box type a new communication port nu
231. port and contact details You get the click here option in the Norton Autofix window only when you have a problem connecting to the Internet You can use the click here link to get the phone number to contact a support representative db Support offerings may vary based on the language or product If you cannot access phone support by using Norton Autofix then you can access the phone support options at the following URL 342 Finding additional solutions About Support http www norton com support Getting support by phone When you click the Get Support option in the Support drop down menu Norton Autofix performs a Quick Scan and should repair your computer problems However if the problem persists you can use the Open Support Web Site option to go to the Norton Support Web site for help by telephone email chat or forum If you have a problem connecting to the Internet you get the click here option in the Norton Autofix window You can use the click here link to get the phone number to contact a support representative Availability of support varies by region Regular telephone and Internet connection fees apply in certain countries To get support by phone if your computer is unable to connect to the Internet 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click Get Support 3 Follow the on screen instructions 4 Inthe Norton Autofix window click the click here l
232. ppears in the Select your Uninstall Preference window only when the Settings Password Protection option is turned on You can turn off the Settings Password Protection option if you no longer require password protection for your Norton AntiVirus Settings Securing your Norton AntiVirus Settings using a password You can secure your Norton AntiVirus Settings from unauthorized access by setting up a password for your product settings The Settings Password Protection option lets you secure your Norton AntiVirus Settings using a password After you set up a password for Norton AntiVirus settings you must enter the password each time to view or configure your product settings By default the Settings Password Protection option is turned off You must turn on the Settings Password Protection option to set up a password for your product settings The password must be between 8 and 256 characters in length To secure your Norton AntiVirus Settings using a password 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Product Security 4 Inthe Settings Password Protection row move the On Off switch to the left to the On position 5 Do one of the following In the Settings Password Protection row click Configure In the Settings window click Apply 324 Customizing protection features About customizing settings and options 6 Inthe dialog
233. ption to configure your email program for protection against viruses and other security threats Lets Norton AntiVirus perform an Insight Network scan on your computer The Insight Network scan uses the virus definitions that are available locally and hosted in the Cloud Norton AntiVirus provides additional protection by using the most recent definitions from the Cloud apart from the definitions that are available locally on your computer See About Insight Network scan on page 140 274 Customizing protection features Feature summary Scans for and detects viruses in instant messenger attachments Scans the instant messenger attachments for the supported instant messenger programs that were on your computer when you installed your product New instant messenger programs must be configured in Instant Messenger Scan window Detects the new and the unknown viruses by analyzing an executable file s structure and behavior Also by analyzing other attributes such as programming the logic computer instructions and any data that is contained in the file Protects Norton AntiVirus Settings from unauthorized changes Checks for the infections that have processes running in memory and the infections that the startup folders and files refer Automatically runs once LiveUpdate updates your computer with program updates and definition updates See Running a Quick Scan on page 126
234. puter You can use the Download Intelligence option to turn off or turn on Download Insight To turn off Download Intelligence 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Download Intelligence 4 Inthe Download Intelligence row move the On Off switch to the right to the Off position 5 In the Settings window click Apply 6 Inthe Security Request dialog box in the Select the duration drop down list select how long you want to turn off Download Insight and then click OK 7 Inthe Settings window click Apply and then click OK 202 Protecting Internet activities About Download Insight To turn on Download Intelligence 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Download Intelligence 4 Inthe Download Intelligence row move the On Off switch to the left to the On position 5 Inthe Settings window click Apply and then click OK Configuring the Download Insight Notifications option You can use the Download Insight Notifications option to choose when you want Download Insight to display notifications By default the Download Insight Notifications option is set to On Based on the type of portal you use to download your file Norton AntiVirus does one of the following Notifies you each time when you download an executable file Notifies
235. pyware from which you are protected Lets you view the various types of Internet attacks from which you are protected For example you can view the total number of intrusion attempts that are blocked Monthly Report lets you view the latest news on Internet security and also provides information on how to stay safe while you are online You can click Read More in the Norton Monthly Report window to view more information on how to stay safe online Viewing the Monthly Report The Monthly Report provides you with the statistics that are up to date At a glance you can see what Norton AntiVirus has done for you since installation To view the Monthly Report 1 Inthe Norton AntiVirus main window click Settings In the Settings window click the General tab In the left pane click Other Settings In the Monthly Report row click View Report View the report and close the window PWN 114 Monitoring your system s performance About System Insight Protecting your files and data This chapter includes the following topics About maintaining protection About the Norton AntiVirus scans About maintaining protection After you have installed your product and run LiveUpdate you have complete protection from viruses and other security risks However new security risks are aconstant threat Security risks can spread when you start your computer from an infected disk or when you run an infected program You can
236. r computer secure from the ongoing threats on the World Wide Web Automatic Download of New Version Automatically downloads the 292 Customizing protection features About customizing settings and options latest available version and prompts you for free installation To get the latest version this option must be turned on amp This feature may not work in some versions of Norton AntiVirus Smart Definitions Activates the Core Set virus definitions which contain the most important virus definitions that are required for latest security threats as viewed by Symantec Turning on the Smart Definitions option minimizes download time installation time and system start time Therefore the Core Set results in faster performance of your computer Customizing protection features 293 About customizing settings and options Apply updates only on reboot Lets you choose how the program updates obtained by Automatic LiveUpdate need to be applied to your computer Certain program updates may require you to restart your computer for the updates to complete When you turn on this option program updates that require system restart are automatically applied the next time you restart your system However program updates that do not require system restart are applied instantly By default this option is turned off This option is available only in Windows 7 and Windows 8 About Network s
237. ration that you specify Norton AntiVirus checks for other predefined parameters and runs a Full System Scan To specify Idle Time Out duration from the Settings window 1 Inthe Norton AntiVirus main window click Settings 2 In the Settings window click the General tab 3 Inthe Idle Time Out row in the drop down list select the duration that you want to specify You might need to scroll the window to view the option 4 In the Settings window click Apply About SONAR Protection Symantec Online Network for Advanced Response SONAR provides real time protection against threats and proactively detects unknown security risks on your computer SONAR identifies emerging threats based on the behavior of applications SONAR identifies threats quicker than the traditional signature based threat detection techniques SONAR detects and protects you against malicious code even before virus definitions are available through LiveUpdate db Symantec recommends that your computer remains connected to Internet to get the real time protection against threats and proactively detects unknown security risks on your computer SONAR monitors your computer for malicious activities through heuristic detections 162 Protecting your files and data About the Norton AntiVirus scans SONAR automatically blocks and removes high certainty threats Norton AntiVirus notifies you when high certainty threats are detected and removed SONAR provides
238. re available in the Security History window Recent History Full History Scan Results Resolved Security Risks Unresolved Security Risks Quarantine SONAR Activity Intrusion Prevention Download Insight Norton Product Tamper Protection Performance Alert Network Cost Awareness Norton Error Reporting Email Errors Norton Community Watch Silent Mode LiveUpdate You can view the security items based on the category of events that you select and the search string that you provide Norton AntiVirus restricts the number of search results that appear on each page in the Security History window Therefore Security History divides the items that are returned for any search criteria and displays them on separate pages You can use the Monitoring protection features 243 About Security History pagination scroll at the bottom of the window to navigate to different pages sequentially In case you want to view a specific page you can use the Goto page option to open the page The maximum number of items that appear per page is 100 Based on the security status of an item in an information category you can take an appropriate action to resolve a risk or a threat Some of the actions that you can take are Remove this file Exclude this program and Submit to Symantec Norton AntiVirus also lets you save the security events history You can view the security event information whenever you want If
239. re in accordance with any additional permitted uses which may be set forth below You may not nor may You permit any other person to A sublicense rent or lease any portion of the Software B reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement or D use the Software in any manner that is not permitted pursuant to this License Agreement 2 Software and Content Updates A You shall have the right to receive new features to and versions of the Software as Symantec in its sole discretion makes such features and versions available during Your Service Period Symantec continually strives to improve the usability and performance of its products and services In order to optimize the Software and to provide You with the most current version of the Software You agree the Software may download and install new updates and versions of the Software as they are made available by Symantec in its sole discretion You agree to receive and permit Symantec to deliver such new updates and versions to Your Device Additionally Symantec may modify the terms and conditions that apply to Your use of the Software to reflect such updates and You agree to such updated terms B Certain software uses content that
240. reat and removes them By default the Alert on Poor Stability option is turned off 208 Protecting Internet activities About Intrusion Prevention To turn on or turn off Alert on Poor Stability 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Download Intelligence 4 Under Download Intelligence in the Alert on Poor Stability row do one of the following To turn on Alert on Poor Stability move the On Off switch to the left to the On position To turn off Alert on Poor Stability move the On Off switch to the right to the Off position 5 Click Apply and then click OK About Intrusion Prevention Intrusion Prevention scans all the network traffic that enters and exits your computer and compares this information against a set of attack signatures Attack signatures contain the information that identifies an attacker s attempt to exploit a known operating system or program vulnerability Intrusion Prevention protects your computer against most common Internet attacks For more information about the attacks that Intrusion Prevention blocks go to the following URL http www symantec com business security_response attacksignatures If the information matches an attack signature Intrusion Prevention automatically discards the packet and breaks the connection with the computer that sent the data This action protects your computer from
241. rence window click reset settings password 326 Customizing protection features About customizing settings and options 5 In the dialog box that appears in the Reset Password Key box type the randomly generated key that is displayed against Reset Password Key 6 Inthe New Password box type the new password 7 Inthe Confirm New Password box type the new password again 8 Click OK About Remote Management The Remote Management feature lets you remotely manage Norton AntiVirus using Norton Studio app Norton Management and Norton One It allows Norton AntiVirus to send the product related details to Norton Management Norton One and Norton Studio app The details that Remote Management publishes help you view and fix some security issues of the device By default this feature is disabled unless you register your Norton AntiVirus with your Norton Account Norton Studio is a Metro App and works only on Windows 8 But you can view the security status and fix security issues of your devices running earlier versions of Windows from Norton Studio app In this case you must turn on the Remote Management option in your Norton product that is installed on your devices For example you have a Norton Studio app and Norton 360 installed on your laptop running Windows 8 You also have Norton Internet Security and Norton AntiVirus installed on your desktops running Windows XP and Vista respectively In this case you can view th
242. rformance of your computer by defragmenting the fragmented parts of the disk Idle Time Out Lets you specify the Idle Time Out duration after Norton AntiVirus identifies your computer as idle You can specify the Idle Time Out for a period of one minute to 30 minutes The default duration is 10 minutes Norton Task Notification Lets you configure Norton AntiVirus to show or hide the notifications that appear when automatic Norton Tasks are started Customizing protection features 305 About customizing settings and options Other Settings 306 Customizing protection features About customizing settings and options Lets you configure the miscellaneous settings Your options are Power Saving Mode Lets you save your battery power by suspending the Norton Tasks when your computer is on battery power By default this option is turned on Monthly Report Lets you view the Monthly Report for the last 30 days You can configure the Monthly Report options to remind you to view Monthly Report Special Offer Notification Lets you configure Norton AntiVirus to notify you about special offers on the latest Norton products add ons and other useful information from Symantec Insight Protection Lets Norton AntiVirus to perform an Insight Network scan on your computer The Insight Network scan uses the virus definitions that are available locally and hosted in the cloud Norton Anti
243. rforms background maintenance tasks related to Norton AntiVirus Tasks include clearing install logs and rescanning consolidated firewall rule You can also manually turn on Silent Mode for a specified duration Monitoring background jobs of Norton AntiVirus The Norton Tasks window provides the details of the background tasks that Norton AntiVirus performs and Monitoring your system s performance 99 About System Insight lets you view and monitor the background tasks Norton AntiVirus runs most of the background tasks when your computer is idle Performing all background tasks when your computer is idle helps your computer to run at peak efficiency when you use your computer However you can manually start or stop a task at any time You can also specify the Idle Time Out duration After the Idle Time Out duration is reached Norton AntiVirus identifies the computer as idle and run the background tasks You can use the Idle Countdown bar to confirm the idle state of your computer You can also view the CPU graph and memory graph to obtain the performance data of your computer To monitor background jobs 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window click Norton Tasks 3 Inthe Norton Tasks window view the details of background jobs 4 Doone of the following Toruna background job click the play icon that appears before the name of the background job To stop arunning backg
244. rn on or turn off early launch anti malware protection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Computer Scan 3 Inthe Early Launch Anti Malware Protection row do one of the following To turn on Early Launch Anti Malware Protection move the On Off switch to the left to the On position To turn off Early Launch Anti Malware Protection move the On Off switch to the right to the Off position 4 Inthe Settings window click Apply and then click OK 184 Protecting your files and data About the Norton AntiVirus scans Responding to security issues This chapter includes the following topics What to do if a security risk is found What to do if a security risk is found Your product provides many solutions and features for handling viruses and other security threats that it detects When Norton AntiVirus detects a security risk on your computer you must take appropriate action on the risk Norton AntiVirus notifies you when it detects a security risk You can view details about the risk in the window that appears and select an action that you want Norton AntiVirus to perform on the risk By default Norton AntiVirus removes the security risk from your computer and quarantines it However you can restore the file from the Quarantine to its original location and exclude it from future scans Exclude a program from Norton AntiVirus scans only if you ar
245. roduct key is stored on your computer as part of the download process and is included in the confirmation email from the Symantec Store The product key is provided as part of the activation process Be sure to save your product key by creating or signing in to your Norton Account or by printing the key You may need the product key if you ever want to reinstall your product Getting started 15 Activation protects you The product key is printed on the card along with instructions on how to use it Be sure to save your product key by creating or signing in to your Norton Account You need the product key if you ever want to reinstall the product To recover or access your 1 product key log on to https account norton com If you are not registered register for Norton Account You can find the product key on the Products tab in the Norton Account page About problems during activation If you cannot connect to the Symantec servers to activate your product first check your Internet connection You then need to see if you have parental control software either installed or through your ISP that might block the connection A connectivity problem can occur if you use parental control software If you suspect that parental controls might block the connection you can configure the parental controls so that they do not block the activation procedure You need to log in to your paren
246. roducts receive the latest virus definitions from Symantec that protects your computer from all types of security threats In addition users of these products receive Symantec spam definition files and definition updates against phishing About Smart Definitions Norton AntiVirus downloads and installs virus definitions regularly to protect your computer from the latest security threats For faster downloads and installation purpose Norton AntiVirus classifies these virus definitions into two sets The virus definitions are classified into the following two sets Contains all the virus definitions for each threat that is known to Symantec Getting started 63 About LiveUpdate Contains the most important virus definitions that are required for latest security threats as viewed by Symantec The Core Set is a subset of the Complete Set and it is approximately 30 percent smaller than the Complete Set The Core Set minimizes download time installation time and system start time It also occupies lesser amount of disk space as compared to the Complete Set virus definitions Therefore the Core Set results in faster performance of your computer The Core Set virus definitions are called as Smart Definitions Norton AntiVirus provides the Smart Definitions option to choose between Core Set virus definitions and Complete Set virus definitions for LiveUpdate sessions To access the Smart Defini
247. round job click the stop icon that appears before the name of the background job 5 Click Close About Power Source You can choose the power source for Norton AntiVirus to perform the Norton Tasks when the computer is idle Norton Tasks are background tasks that Norton AntiVirus performs when your computer is idle Norton Tasks include Quick Scan Automatic LiveUpdate Norton Community Watch Norton Insight Full System Scan Insight Optimizer and Pulse Updates Norton AntiVirus consumes more power when it runs Norton Tasks 100 Monitoring your system s performance About System Insight By default Norton AntiVirus performs these tasks only when your computer is connected to the external power For example if you are in an airport and your computer is running on battery power Norton AntiVirus does not perform the Norton Tasks In this way you can extend the battery power of your computer However you can choose the power source for Norton AntiVirus to perform the Norton Tasks You can select one of the following options External Allows the Norton Tasks to run only when your computer uses external power If you choose this option Norton AntiVirus performs the Norton Tasks when the computer is idle and connected to external power External and Battery Allows the Norton Tasks to run irrespective if the computer uses external power or battery power If you choose this option Norton AntiVirus performs the Norton
248. rton AntiVirus main window click Support 2 Inthe Support drop down menu click New Version Check This option is available only if your product is activated The Web page that appears displays whether a new version of the product is available or not 3 Follow the on screen instructions to download the new product About Norton Autofix Norton Autofix provides additional product support with one click access from the Norton AntiVirus main window Norton Autofix performs a Quick Scan of your computer and repairs problems without your intervention If the problem persists you can use the Open Support Web Site option to go to the Norton Support Web site for help using our online forum chat email or telephone In addition the Norton Support Web site provides access to the knowledge base articles By using these articles you can easily find solutions to your technical problems The support technicians can help you solve more complex problems by using remote assistance technology The remote assistance technology allows Symantec support technicians to access your computer as remote users so that they can perform maintenance or service db Support offerings can vary based on the language or product 336 Finding additional solutions About Norton Autofix When you click the Get Support option in the Support drop down menu Norton AntiVirus checks your Internet connection To access Norton Autofix ensure that your computer
249. run LiveUpdate to check for definition and program updates Lets you review the information about the security events for all of the categories Lets you resolve your problem easily using Norton Autofix Getting started 59 About LiveUpdate Lets you turn on or turn off Silent Mode Lets you turn off or turn on Antivirus Auto Protect Lets you check if new version of your product is available or not This option is available only if you have activated your product and you have an active subscription About LiveUpdate Symantec products download the latest definition updates and program updates regularly from Symantec servers The definition updates protect your computer from the latest viruses and unknown security threats Using the LiveUpdate technology Symantec products help you to obtain and install these updates LiveUpdate takes little time to download and process the definition updates and program updates You can choose Smart Definitions to minimize download time installation time and memory consumption as Smart Definitions are a subset of virus definitions To access the Smart Definitions option go to the Norton AntiVirus main window and then click Settings gt Updates gt Smart Definitions You can cancel the LiveUpdate session at any time LiveUpdate obtains these updates for your computer by using your Internet connection If your network uses proxy servers to connect to the Internet Li
250. rus scans the files that have a confidence level other than Norton Trusted Configure to High Trust to perform a scan that excludes the files that have known digital signatures or high confidence levels Norton AntiVirus does not scan the files that have confidence level as Norton Trusted or User Trusted It also excludes the Good files with high confidence level from the scan It scans the files with confidence levels as Poor Trust Unproven Trust Bad Trust and the files without a class 3 digital signature You must configure the Scan Performance Profiles settings before you run a scan or before a scan is scheduled to run Norton AntiVirus scans your computer according to the configuration you specified in the Scan Performance Profiles settings To configure Scan Performance Profiles from the Settings window 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Computer Scan 3 Inthe Scan Performance Profiles row click on one of the settings Your options are Full Scan Standard Trust High Trust 4 Click Apply and then click OK 112 Monitoring your system s performance About System Insight To configure Scan Performance Profiles from the Norton Insight Application Ratings window 1 Inthe Norton AntiVirus main window click Advanced 2 In the window that appears in the Computer Protection pane click Application Ratings 3 Inthe Norton Insight Appl
251. ry includes Windows executable files exe and script files scr System files This category includes Windows System files sys dynamic link library files dIl and device driver files drv Developer files This category includes ActiveX control files ocx Protecting your files and data 145 About the Norton AntiVirus scans Miscellaneous files This category includes Windows Installer Package files msi and resource only DLL files loc Norton AntiVirus lets you scan specific areas of your computer based on the type of Reputation Scan that you select You can manually run the following types of Reputation Scan Quick Scan Scans the important locations of your computer that the viruses and other security threats often target When you perform a Quick Scan Norton AntiVirus considers the Files of Interest that related to loaded programs and the running processes Full System Scan Scans all the Files of Interest that are available on your computer When you perform a Full System Scan Norton AntiVirus searches for Files of Interest on all the locations on your computer The locations include all drives running processes loaded programs and startup files Custom Scan Scans a specific file folder drive or removable drive When you perform a custom scan Norton AntiVirus considers only the filtered reputation files 146 Protecting your files and data About the Norton AntiVirus scan
252. s Symantec rates a file based on the statistical evaluation that is done on the file using the Norton Community Watch data and Symantec s analysis Symantec assigns the following confidence levels to reputation files Trusted Good Unknown Poor Bad Symantec has a high indication that the file is trusted Symantec has a high indication that the file is trusted Symantec does not have enough information about the file to assign a trust level to the file The file is neither safe nor unsafe Symantec has a few indications that the file is not trusted This file is suspicious and can harm your computer Symantec has a high indication that the file is not trusted This file is suspicious and can harm your computer When the Reputation Scan is complete you can view the summary of the scan results in the Norton Reputation Scan window You can view the reputation information such as the file name trust level age of the file stability rating and community usage for each file The trust level determines whether a file is safe Protecting your files and data 147 About the Norton AntiVirus scans or unsafe If a file has Poor or Bad trust level Norton AntiVirus lets you quarantine the file Running a Reputation Full System Scan When you perform a Full System Scan Norton AntiVirus scans all the Files of Interest that are available on your computer This fileset includes the files that relate to the
253. s you must configure the Detailed Error Data Collection option under Norton Community Watch To access the Detailed Error Data Collection option go the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Detailed Error Data Collection The detailed data may vary depending on the Norton specific errors and components You can configure the option to manage the data submissions Norton Community Watch collects and submits detailed data about the Norton specific errors and components only It does not collect or store any personal information of any user If you chose not to join Norton Community Watch when you installed your Norton product you can turn it on 42 Getting started About Norton Bootable Recovery Tool later To access the Norton Community Watch option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Norton Community Watch You can also review the data which Norton Community Watch collects and submits to Symantec in the Security History window About Norton Bootable Recovery Tool Norton Bootable Recovery Tool scans and removes viruses spyware and other security risks from your computer Your computer might be infected with a virus if you experience any of the following symptoms You cannot install Norton AntiVirus You cannot start your computer Your computer is extremely slow Norton Bootable Recovery To
254. s and data 159 About the Norton AntiVirus scans The following list provides details on the settings that you can make and the predefined parameters You can set the duration after which Norton AntiVirus should identify your computer as idle You can select a value in minutes between 1 minute and 30 minutes When you do not use your computer for the duration that you specify Norton AntiVirus checks for the other predefined parameters and runs Idle Time Scans Some of the predefined parameters that Norton AntiVirus checks are CPU idle time disk usage and type of electric current you use to operate your computer For example you set the Idle Time Out duration as 10 minutes and watch an online video for 11 minutes without any intervention In this case Idle Time Scans do not run because of the CPU intensive task You must run your computer on alternating current AC power for Norton AntiVirus to run Idle Time Scans You can view the results of the scans in any of the following locations The Scan Results category in the Security History window The Norton Tasks category in the Norton Tasks window 160 Protecting your files and data About the Norton AntiVirus scans Norton AntiVirus discontinues any Idle Time Scans that it started during idle time if you begin to use your computer again However it resumes the scan when your computer is idle again I You must turn off Idle
255. s connected Network Security Map also lets you configure the communication port that Norton products use to communicate with each other The Welcome Screen option displays the Network Security Overview window when you open Network Security Map The Proxy Server option lets you specify the automatic configuration URL proxy settings and the authentication details for firewall or proxy server In case of proxy servers Norton AntiVirus uses the Network Proxy Settings to connect to the Symantec server and the Internet The following are also some activities that you can do using the Norton Security Map feature View or modify details related to the computers or Customizing protection features 301 About customizing settings and options devices that are on your network Grant or deny permissions to the networked devices to access your computer Add or Remove any device in the Network Security Map About General settings You can use General settings to schedule your product tasks and configure different Norton AntiVirus settings You can access the General settings options under the General tab in the Settings window You can also configure the security settings of your product from General settings By using General settings you can do the following Schedule your Norton Tasks Configure the General settings of your product Monitor the performance of your system Configure the security
256. s have unproven reputation These files might harm your computer In the case of an unknown file Download Insight notifies you that it is unsure of the reputation level of the file You can use the View Details link in the notifications to view more details of the file For unknown files Norton AntiVirus lets you decide the action that you want to perform on the file For example you can run a file stop the file from running or remove the file from your computer 200 Protecting Internet activities About Download Insight By default Download Insight lets you install safe files For files of unknown reputation levels Download Insight prompts you to select an action that you want to perform on the file In case of an unsafe file Download Insight informs you that Norton AntiVirus has detected the file as a threat and has removed the file Based on the reputation details that the Download Insight notifications provide for the files that need attention you can take an action on the file The Download Insight window provides the various options that let you select an action The options that appear in the window vary depending on the reputation level of the downloaded file The following are some of the options that are available in this window Lets you install the executable program Lets you cancel the installation of the executable program y Lets you remove the file from your computer Security H
257. s of your computer that the viruses and other security threats often target Quick Scan takes less time to scan than a Full System Scan because this scan does not scan your entire computer Scans your computer for all types of viruses and security threats Full System Scan performs a deep scan of your computer to remove viruses and other security threats It checks all boot records files and running processes to which the user has access Consequently when you run a Full System Scan with administrator privileges it scans more files than when you run it without administrator privileges Norton AntiVirus automatically runs a Full System Scan when your computer is in idle state amp Full System Scan scans all the local drives mapped network drives and removable drives except floppy drives You can also minimize and run a Full System Scan in the background Scans a specific file folder drive or removable drive that you choose Protecting your files and data 125 About the Norton AntiVirus scans Computer Scan provides details about the scanned items You can view the details such as total number of files scanned security risks detected security risks resolved and the total items that require attention It also provides you the different ways to resolve any items that were not automatically resolved during the scan You can also view the severity of the risk the name of the risk and the status of th
258. s the Trusted and Good files from being scanned However if you want Norton AntiVirus to scan all the files in your computer you must clear the reputation information of the excluded files When you exclude a reputation based threat Norton AntiVirus does not add the signature of the excluded threat to the Signature Exclusions window This is because the reputation based threats are excluded by hash value You can use the Clearing IDs of files that are excluded during scans option to clear the excluded reputation based threats To clear the reputation information of files that are excluded from scans In the Norton AntiVirus main window click Settings gt Computer gt AntiVirus and SONAR Exclusions gt Clear file IDs excluded during scans gt Clear All Protecting your files and data 167 About the Norton AntiVirus scans Clearing IDs of files that are excluded during scans Norton AntiVirus tags all trusted and favorable files with Trusted and Good trust levels When a file is tagged as Trusted or Good Norton AntiVirus does not scan this file again This can improve the scan performance of Norton AntiVirus on your computer However if you want Norton AntiVirus to scan all the files in your computer you must clear the reputation information of the excluded files db When you clear IDs of files that are excluded during scans it might take a longer time to complete scan Norton AntiVirus excludes the Trusted and Good files
259. scan on a specific day on a month select Monthly These frequency options include the additional options that you can use to refine the schedule Set the additional options as required 5 Under Run the scan do the following Torun the scan only at idle time check Only at idle time Torun the scan only when your computer is connected with external power source check Only on AC power To prevent your computer from going to a Sleep or Standby mode check Prevent standby 136 Protecting your files and data About the Norton AntiVirus scans 6 Under After scan completion select the state at which your computer should be after the scan is complete Your options are Stay On Turn Off Sleep This option works only if you have configured the power options in your computer using the Windows Control Panel Hibernate This option works only if you have configured the power options in your computer using the Windows Control Panel 7 Click Next 8 Inthe Scan Options tab click Save Scheduling a Full System Scan Norton AntiVirus automatically detects the idle state of your computer and runs a Full System Scan Full System Scan protects your computer against infection without compromising the performance of your computer You can schedule a Full System Scan on specific dates and times or at periodic intervals You can schedule a Full System Scan in the Scans window To schedule a Full System Scan 1 Int
260. sentation of CPU and memory usage by your Norton product Lets you provide feedback on the product on a Symantec Web page This feature may not be available in some versions of Norton AntiVirus Lets you create or access your Norton Account Norton Account lets you manage all of your Norton products in one place This feature may not be available in some versions of Norton AntiVirus Getting started 31 About Norton AntiVirus main window Lets you access the Norton Autofix window that provides you various support options You can also access the online Help from the Support drop down menu Help provides links to information that assists you with the specific tasks that you want to complete The online Help guides you to configure all of the product features You can also access the product s version number You can use the following options to perform the important tasks in Norton AntiVirus Lets you view the overall protection status of your computer When your system status is Secure your computer is fully protected When your system status is at Attention state ensure that you fix all the issues When your system status is at At Risk state you must take immediate actions to fix the issues 32 Getting started About Norton AntiVirus main window Lets you access different types of scans to protect your computer and your sensitive data By using the
261. settings Customize the Silent Mode settings 302 Customizing protection features About customizing settings and options Your options are Norton Tasks Customizing protection features 303 About customizing settings and options Lets you configure your Norton Tasks settings Your options are Automatic Resume Delay From Sleep or Hibernation This option delays the automatic background tasks for a specific duration even if your computer is idle for that period You can specify Automatic Resume Delay duration for a period of one minute to 20 minutes By default the Automatic Resume Delay From Sleep or Hibernation option is set to 10 minutes Automatic Tasks Delay Lets you delay the start up of Norton specific programs on your computer that run automatically when you turn on your computer Automatic Tasks Delay does not delay Norton AntiVirus protection You can specify Automatic Tasks Delay duration for a period of one minute to 20 minutes The default duration is 20 minutes Idle Time Optimizer Lets you configure Norton AntiVirus to defragment your boot volume or the 304 Customizing protection features About customizing settings and options local disk that contains the boot volume when your computer is idle When the option is turned on Norton AntiVirus automatically schedules the optimization after you install an application on your computer Optimization improves the pe
262. sight window opens and displays the details of the file the origin of the file the process ID and the complete resource usage list of the program From the File Insight window you can choose to exclude the program from being monitored You can use the Settings option in the File Insight window to turn off the Performance Alerting option Performance alerts are not displayed when your computer is idle or in Silent Mode For each system resource such as CPU memory and hard disk there is a resource consumption threshold defined When the resource consumption of a program 82 Monitoring your system s performance About System Insight exceeds the defined threshold limit Norton AntiVirus alerts you with a performance alert You can use the Resource Threshold Profile for Alerting option to configure the threshold limit To access the Resource Threshold Profile for Alerting option go to the Norton AntiVirus main window and then click Settings gt General gt Performance Monitoring gt Resource Threshold Profile for Alerting You can use the Use Low Resource Profile On Battery Power option to let Norton AntiVirus automatically change the resource threshold profile to low when your computer runs on battery power You can use Alert for High usage of option to configure Norton AntiVirus to alert for high usage of CPU memory disk and handles In addition you can add programs to the Program Exclusions list using the Program
263. so let Norton AntiVirus notify you when a new version of your product is available You can do so by turning on the Automatic Download of New Version option To turn on the Automatic Download of New Version option go the Norton AntiVirus main window and then click Settings gt Updates gt Automatic Download of New Version gt On The latest version of your product may contain new and enhanced features for better protection against security threats When you check for a new version details about your product such as product name and version are sent to Symantec servers The servers then check whether a new version of the specified product is available or not If a new version is available you can download and install it from the Web page If a new version is not available the Web page informs you about it In such case you can run LiveUpdate to obtain latest program and definition updates and keep the existing version of your product up to date The upgrade process might not work if your Web browser is incompatible to communicate with the Symantec servers You can use Internet Explorer version 6 0 or later Chrome version 10 0 or later and Firefox version 3 6 or later Finding additional solutions 335 About Norton Autofix db Your product must be activated and you need an Internet connection to check if a new version is available and install new version of the product To check for a new version of the product 1 Inthe No
264. st timeouts Display progress indicator You should configure any new instant messenger programs that you installed after you installed Norton AntiVirus Select the instant messenger clients that you want to protect In the Settings window click the General tab In the left pane click Other Settings In the Insight Protection row move the On Off switch to the left to the On position 9 Click Apply and then click OK on on About the Norton AntiVirus scans Norton AntiVirus scans secure your computer from all types of viruses and unknown threats using the latest virus definitions It also scans all the Internet activities that are performed on your computer to protect your computer from the Internet based threats that exploit software vulnerabilities Protecting your files and data 119 About the Norton AntiVirus scans Norton AntiVirus automatically performs different types of scans to secure your computer from latest threats It also lets you run different types of scans manually to secure your computer By using Norton AntiVirus you can run the following types of scans Computer Scan uses the latest virus definitions that are available locally in the computer If you suspect that your computer is infected you can run three types of computer scans manually to prevent virus infections on your computer The three types of scans that are available under Computer Scan are Quick Scan Full System Scan and C
265. stopping your work You can delete the scan when it is no longer necessary For example if you work on a project for which you need to swap files frequently with others In this case you might want to create a folder into which you copy and scan those files before using them When the project is done you can delete the custom scan for that folder Creating a custom scan Instead of running the default scans that are listed in the Scans pane you can create your own scans that meet your specific requirements For example you can create a scan that checks a folder in which you store all the downloaded files You can create a custom scan in the Scans window 130 Protecting your files and data About the Norton AntiVirus scans When you create custom scans you can also schedule them to run automatically on specific dates and times or at periodic intervals To create a custom scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window click Create Scan 4 Inthe New Scan window in the Scan Name box type a name for the scan You cannot specify a scan name that is already in use 5 On the Scan Items tab add the items that you want to scan See Selecting the scan items on page 130 6 On the Scan Schedule tab set the frequency and time at which you want to perform the scan See Scheduling a scan on page 134 7 Onthe Scan Options tab confi
266. t Network Quick Scan simultaneously with a traditional Quick Scan To scan a particular folder Right click the folder and click Norton AntiVirus gt Scan Now To scan a particular file Right click the file and click Norton AntiVirus gt Insight Network Scan The Insight Network Scan option is available only if the Insight Protection option is turned on To access the Insight Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Insight Protection About Computer Scan Norton AntiVirus automatically downloads latest virus definition regularly and secures your computer from all types of viruses and unknown threats When Norton AntiVirus performs a Computer Scan it uses the latest virus definitions that Symantec provides The threat detections that are based on the local definition are specified with a specific name For example if a Trojan horse is detected the scan results of the Computer Scan displays the threat as Trojan Foo You can click the Scan Now option available in the Norton AntiVirus main window to access the different types of computer scans If you suspect that your computer is infected you can run three types of computer scans manually to prevent virus infections on your computer 124 Protecting your files and data About the Norton AntiVirus scans You can run the following types of computer scans Scans the important location
267. t Mode such as Silent Mode or Quiet Mode The type of program that turns on Silent Mode such as disk burning or TV recording The name of User Specified program that turns on Silent Mode Whether Silent Mode is turned on or turned off LiveUpdate obtains the latest virus definition updates and the program updates to all the Symantec products that you installed on your computer These updates protect your computer from newly discovered threats The LiveUpdate view in the Security History window shows the details of the LiveUpdate activities on your computer The details include the severity the status and the duration of the LiveUpdate sessions on your computer Monitoring protection features 253 About Security History 4 Click a row to view details for that item If you want to view additional information about an item click the More Details option in the Details pane or double click the particular row You can view the advanced details about the item in the Security History Advanced Details window and take actions as needed For some categories the More Details option opens the File Insight window that displays the details about the selected Security History event You must use the Options link in the Security History window to select an action that Norton AntiVirus must perform on any item in these categories The Options link is also available in the File Insight window for certain items About the Securi
268. t Norton Bootable Recovery Tool About Norton Power Eraser Starting Norton AntiVirus from the command prompt About the Norton AntiVirus icon About LiveUpdate About Network Proxy Settings Activation protects you Product activation protects users from pirated or counterfeit software It protects you by limiting the use of a product to those users who have acquired the product legitimately Product activation requires a product key for each installation of a product You must 12 Getting started Activation protects you activate the product within a limited time period after you install it If you are connected to the Internet product activation takes place automatically when you start the product for the first time after installation After activation the Norton Account window appears You can create your Norton Account and register your product If you are not connected to the Internet you can click Try Later in the Activation not complete window to start your product The Activation window reappears every time you start your product until you activate your product If you choose not to activate at that time you receive an alert that reminds you to activate the product You can also activate your product from the Norton AntiVirus main window If you do not activate the product within the time period that the alert specifies the product stops working You can activate it after the time period has elapsed but you
269. t Scan Facebook Wall Norton Safe Web protects your computer from malicious URLs when you use Facebook It scans each URL that is available on your Facebook Wall and displays the Norton rating icons for the scanned URLs You can also check if a URL is safe or unsafe Norton Safe Web scans your Facebook News feed and provides you the safety status for each of the URL This way you are not only protected from unsafe sites but you 155 156 Protecting your files and data About the Norton AntiVirus scans can also let other Facebook users know the security status of any Web site However Norton Safe Web requires your permission to scan the URLs that are available on your Facebook Wall When you install the Norton Safe Web Facebook App Norton Safe Web App asks for your permission to access your Facebook Wall You can choose to allow or deny permission to let Norton Safe Web access your Facebook Wall The auto scan feature in Norton Safe Web application page helps you protect your Facebook Wall offline Norton Safe Web scans the News Feed on your Facebook Wall every day and protects you from malicious links When Norton Safe Web detects a malicious link it notifies you with a post on your Facebook Wall To activate Norton Auto Scan go to your Norton Safe Web Scan Results page on Facebook and click Enable Auto Scan The Norton Safe Web app will ask for additional permission to post in your wall when malicious links are identified w
270. t common Internet attacks Attack signatures contain the information that identifies an attacker s attempt to exploit a known vulnerability in your operating system or the programs that are installed on your computer The Intrusion Prevention feature of Norton AntiVirus uses an extensive list of attack signatures to detect and block suspicious network activity Vulnerability Protection lets you view the correlation between the vulnerabilities that your computer is protected against and the programs that may contain these vulnerabilities For example if Internet Explorer does not handle certain HTTP responses it can result in a vulnerability that can be exploited In this case Vulnerability Protection lists Internet Explorer as a vulnerable program It also provides details about the signatures that Intrusion Prevention uses to detect any attempt to exploit this vulnerability 214 Protecting Internet activities About Vulnerability Protection Viewing the list of vulnerable programs The Vulnerability Protection window lets you view the extensive list of programs with the known vulnerabilities that Norton AntiVirus protects you against For each program you can view details such as the name of the program its vendor and the number of vulnerabilities that the program contains You can also view more details about the vulnerabilities by clicking on the program name To view the list of vulnerable programs 1 Inthe Norton Anti
271. t that are available on your computer You can view details such as signature of the file and the date on which the file was installed You can also view details such as the trust level community usage resource usage and the source of the file Pulse Updates Pulse Updates check for definition updates every five minutes and downloads the streamed virus definitions Pulse Updates provide the updates during the full updates which LiveUpdate downloads automatically every few hours Always ensure that the Pulse Updates option is turned on It protects you from the latest threats without compromising your system performance or disrupting your online experience 98 Monitoring your system s performance About System Insight Quick Scan Scans the important locations of your computer that the viruses and other security threats often target Quick Scan takes less time to scan than a Full System Scan because this scan does not scan your entire computer The following grayed out categories of jobs run in the background to improve your system performance and protection You can only view the last run details for the following activities Licensing Maintenance Performs background maintenance tasks related to licensing Insight Maintenance Performs background maintenance tasks related to Norton Insight Tasks include maintaining details about the stability and trust level of files in your computer Product Maintenance Pe
272. t there are some urgent issues against your computer protection that require immediate resolution Represents that your product is disabled Represents that Norton AntiVirus is fixing issues Represents that the Silent Mode feature is turned on This icon also displays the current protection status badge You can right click the Norton AntiVirus icon to open the shortcut menu to quickly access a few important tasks of Norton AntiVirus 58 Getting started About the Norton AntiVirus icon About Norton AntiVirus shortcut menu Norton AntiVirus performs background activities to keep your computer secure The icon in the notification area reassures you that your protection is up to date The icon changes its color if any change in status occurs The messages that appear in the notification area might require a response from you such as opening a window and taking an action More often messages inform you about current activities and they disappear after a few seconds You can check the Security History window for any further details You can right click the Norton AntiVirus icon to access specific Norton AntiVirus activities Depending on the current activities your options include the following Lets you launch the Norton AntiVirus main window to complete tasks view current status or access other features Lets you run a Quick Scan to protect possible virus infected areas of your computer Lets you
273. tal control software or to the Internet through your ISP as an administrator to change your configuration If you use a proxy server to connect to the Internet you must configure the proxy settings To use the Proxy Server option go to the Norton AntiVirus main window and then click Settings gt Network gt Network Security Settings gt Proxy Server gt Configure 16 Getting started About your Norton Account About your Norton Account When you create a Norton Account you can manage all of your Norton products in one place You can store your product keys in your Norton Account and also buy additional product keys You can also register your product with the Norton Account It takes only a few moments to create your Norton Account You must be connected to the Internet to create a Norton Account After you create a Norton Account you can access and manage your account information and product information from anywhere It helps to reinstall your products and download the latest version of the products If you install your product on more than one PC you can use the same Norton Account To access your Norton Account go to the following URL https account norton com You can create a Norton Account in the following ways During activation You can create your Norton Account and register your product from the Norton Account window that appears when you activate the product You must provide your account information in the
274. te Management option is turned on Norton AntiVirus sends details related to your Norton product to Norton Management Norton One and Norton Studio app When this option is turned off Customizing protection features 329 About customizing settings and options Norton AntiVirus does not publish any of its details in the Norton Management Norton One and Norton Studio app By default the Remote Management option is turned off In some cases you are prompted to enter your Norton Account password when turning on Remote Management option To turn on Remote Management 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Other Settings 4 Inthe Remote Management row move the On Off switch to the left to the On position 5 Click Apply and then click OK To turn off Remote Management 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Other Settings 4 Inthe Remote Management row move the On Off switch to the right to the Off position 5 Click Apply and then click OK 330 Customizing protection features About customizing settings and options This chapter includes the following topics Finding the version number of your product Finding the End User License Agreement About upgrading your product About Norton Autofix Staying informed about protection iss
275. the following In the Address box type the URL or IP address of your proxy server In the Port box type the port number of your proxy server You can specify a value from 1 to 65535 Lets you connect to the Internet through a server that requires authentication Use the Username box and Password box to type the authentication details Configuring Network Proxy Settings When you use a proxy server to connect to the Internet you must specify the proxy server details The Network Proxy Settings window lets you enter automatic configuration settings proxy settings and proxy server authentication settings The Network Proxy settings let you connect to the Internet while you perform tasks such as activating the product or accessing the support options To configure Network Proxy Settings 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Proxy Server row click Configure 74 Getting started About Network Proxy Settings 5 Inthe Network Proxy Settings window do the following If you want your browser to automatically detect network connection settings under Automatic Configuration check Automatically detect settings If the proxy server requires an automatic configuration URL under Automatic Configuration check Use automatic configuration script Type the URL of the PAC file in the UR
276. the Norton AntiVirus scans About Real Time Exclusions Symantec Online Network for Advanced Response SONAR provides real time protection against threats and proactively detects unknown security risks on your computer SONAR identifies emerging threats based on the behavior of applications SONAR identifies threats quickly compared to the traditional signature based threat detection techniques SONAR detects and protects you from malicious programs even before virus definitions are available through LiveUpdate SONAR monitors your computer for malicious activities using heuristic detections It automatically blocks and removes high certainty threats Norton AntiVirus notifies you when high certainty threats are detected and removed However you can configure Norton AntiVirus to exclude certain programs from the Norton AntiVirus Auto Protect scans and SONAR scans You should exclude programs only if you are confident that they are not infected You can exclude the programs from the Auto Protect scans and SONAR scans by adding them to the Real Time Exclusions window When you add a program to the Real Time Exclusions window Norton AntiVirus ignores the file when it performs Auto Protect scan and SONAR scan This option also excludes subfolders within a folder db Exclude a program from Norton AntiVirus scans only if you are confident that the program is safe For example if another program relies on a security risk program to funct
277. the Show drop down list in the Security History window The following are some of the Actions options Allow This action allows the selected program to access the Internet This option is available in the Security History Intrusion Prevention view Stop Notifying Me This action prevents Norton AntiVirus from notifying you when it blocks the selected attack signature in the future This option is available in the Security History Intrusion Prevention view Notify Me This action allows Norton AntiVirus to notify you when it blocks the selected attack signature in the future This option is available in the Security History Intrusion Prevention view 256 Monitoring protection features About Security History Displays the links that provide the information that is related to the selected item For some Security History items this view lets you access the relevant settings pane of the Norton AntiVirus window About the File Insight window The File Insight window provides details about any File of Interest that is available on your computer This option of file analysis is available for the files that you download scan or use to perform an activity You can access the File Insight window in different ways For example you can use the various notifications alerts scan and performance related windows and the shortcut menu of the various files that are present on your computer to open
278. the Start screen click Norton Recovery Tools 2 Follow the on screen instructions to download Norton Bootable Recovery Tool Wizard Using the Norton Bootable Recovery Tool If the installation of your Norton product fails you can use the Norton Bootable Recovery Tool to scan and remove any security threats that prevent successful installation If your computer is infected and you are not able to start your Windows operating system you can use Norton Bootable Recovery Tool to remove threats and recover your computer Norton Bootable Recovery Tool is available on the product CD that you purchased You can use the product CD as a recovery media If you have purchased this product as a download go to the following URL to download the Norton Bootable Recovery Tool Wizard http www norton com recoverytool_n360 52 Getting started About Norton Bootable Recovery Tool Norton Bootable Recovery Tool automatically downloads the latest virus definitions from Symantec servers and uses these virus definitions to secure your computer from all types of viruses and latest security threats If Dynamic Host Configuration Protocol DHCP is enabled virus definitions are automatically updated when your computer is connected to the Internet Therefore you must use an Ethernet connection to update the virus definitions in Norton Bootable Recovery Tool You cannot update the Norton Bootable Recovery Tool virus definitions by using a wireless
279. the folders that you want to scan and then click Scan To scan specific files click Run next to File Scan select the files that you want to scan and then click Add You can also press Ctrl and select multiple files to scan You can use the following options to suspend a scan Suspends a custom scan temporarily Click Resume to continue the scan Terminates the scan Click Yes to confirm 128 Protecting your files and data About the Norton AntiVirus scans 4 Inthe Results Summary window do one of the following Ifno items require attention click Finish If any items require attention review them on the Threats Detected window About the Results Summary window Norton AntiVirus displays the Result Summary window when you run a manual scan At the end of a scan the Results Summary window provides the summary of the scan results If your most recent scan was a Quick Scan this window shows the results of a fast scan of the areas of your computer Viruses spyware and other risks often target these areas If your most recent scan was a Full System Scan this window shows the results of a comprehensive scan of your entire computer The Result Summary window displays the following information Total items scanned Total security risks detected Total security risks resolved Total items that require your attention About the Threats Detected window Norton AntiVirus displays th
280. the following To turn off detection of a TV program recording session in the MediaCenter TV Recording row move the On Off switch to the right to the Off position To turn on detection of a TV program recording session in the MediaCenter TV Recording row move the On Off switch to the left to the On position In the Settings window click Apply 6 Click OK Protecting your files and data 179 About the Norton AntiVirus scans About User Specified Programs Norton AntiVirus automatically turns on Quiet Mode when it detects a TV program recording session or a disk burning session In addition you can manually add the programs for which you want Norton AntiVirus to turn on Quiet Mode to the Quiet Mode Programs list When Norton AntiVirus detects a running instance of a program that you added in the list it automatically turns on Quiet Mode When Quiet Mode is turned on Norton AntiVirus suspends the background activities but does not suppress alerts and notifications You can also add arunning program to the Quiet Mode Programs list However when you add a running program Norton AntiVirus does not detect the current running instance of the program to turn on Quiet Mode Norton AntiVirus turns on Quiet Mode the next time when you execute the program You can also remove a running program from the Quiet Mode Programs list However if Quiet Mode is turned on it turns off only after the running instances of all the programs
281. the window Security History provides a centralized location where you can access the File Insight windows of the various events that are related to Security Risks Download Insight and Performance Monitoring protection features 257 About Security History The File Insight window lets you view more details of events that belong to some of the following categories in the Security History window Lets you view the detailed information about the resolved security risks in an organized way The Resolved Security Risks category includes the infected files that Norton AntiVirus repairs removes or quarantines This category mostly includes the medium level or the high level risks that are either quarantined or blocked The File Insight window provides details about the risk level the origin and the activity report of the resolved security risks on your system Lets you view the detailed information about the unresolved security risks in an organized way The Unresolved Security Risks category includes the infected files for which Norton AntiVirus was not able to take any action This category mostly includes the low level risks that require your attention for a suitable action The File Insight window provides details about the risk level the origin and the activity report of the unresolved security risks on your system 258 Monitoring protection features About
282. threat detection Reputation based threat detection maintains information of every file submitted by millions of other Norton users The information include trust level community usage stability etc During reputation scan reputation based threat detection uses this information to detect suspicious or vulnerable files on your computer Norton AntiVirus lets you run different types of Reputation Scan and detect suspicious programs on your computer Reputation Scan filters the files on the basis of certain filtering criteria and performs an Insight Network Scan on the filtered files Reputation Scan filters the files as reputation files It filters running processes and the loaded DLLs startup files services drivers and auto run apps portable executable files mentioned in the Windows prefetch cache and executable files that are listed in the Run registry keys and RunOnce registry keys When you perform a Reputation Quick Scan or Full System Scan Norton AntiVirus considers the Files of Interest that are available on your computer After it has filtered the reputation files Norton AntiVirus performs an Insight Network Scan When Norton AntiVirus performs an Insight Network Scan it also performs a Computer Scan Norton AntiVirus uses the Computer Scan to perform the signature based threat detection It compares the signature of the filtered reputation files against the known threat signatures to identify threats on your computer
283. ting your online experience Getting started 71 About Network Proxy Settings You must be connected to the Internet to obtain latest definition updates by using Pulse Updates You can turn on or turn off Pulse Updates only if Automatic LiveUpdate is turned on To turn off or turn on Pulse Updates 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Updates 3 Under Automatic LiveUpdate in the Pulse Updates row do one of the following To turn off Pulse Updates move the On Off switch to the right to the Off position To turn on Pulse Updates move the On Off switch to the left to the On position 4 Inthe Settings window click Apply 5 Click OK About Network Proxy Settings A proxy server regulates access to the Internet and prevents external computers from accessing your network If you are on a network that uses a proxy server to connect to the Internet you can provide proxy server details to Norton AntiVirus You can use the Network Proxy Settings window to specify the automatic configuration URL the proxy settings and the authentication details Norton AntiVirus uses the proxy settings and authentication details to connect to the Internet automatically whenever required For example LiveUpdate uses the specified proxy server settings to retrieve updates You must ensure that you specify the proxy server details for LiveUpdate to run successfully In some
284. tion features About customizing settings and options User Specified Programs When you run an application that is listed in the User Specified Programs list Norton AntiVirus detects the activity and automatically turns on Quiet Mode When Quiet Mode is turned on Norton AntiVirus suppresses the background activities but continues to display alerts and notifications You can configure the list of programs for which you want to turn on Quiet Mode About Norton Product Tamper Protection Norton Product Tamper Protection prevents outside programs from making changes to the Norton product This security feature also prevents Windows System Restore from changing Norton files which results in the Restoration Incomplete message Norton Product Tamper Protection protects Norton AntiVirus from an attack or modification by any virus or other unknown threat You can protect your product from accidental modification or deletion by keeping the Norton Product Tamper Protection option turned on If you want to temporarily turn off Norton Product Tamper Protection you can turn it off for a specified duration Customizing protection features 321 About customizing settings and options You cannot run System Restore on your computer when Norton Product Tamper Protection is turned on You must temporarily turn off Norton Product Tamper Protection to run a successful System Restore Turning off or turning on Norton Product T
285. tions option go to the Norton AntiVirus main window and then click Settings gt Updates gt Smart Definitions During Automatic LiveUpdate or each time that you run LiveUpdate manually Norton AntiVirus checks if the Smart Definitions option is turned on or off It then downloads and installs the desired set of virus definitions based on the option settings By default the Smart Definitions option is turned on which means that the Core Set virus definitions are downloaded and installed Turning off or turning on Smart Definitions Smart Definitions are a subset of virus definitions that contains most important definitions for the latest security threats 64 Getting started About LiveUpdate As the Smart Definitions are of considerably smaller size it results in lesser download time lesser installation time lesser boot time and lesser memory consumption It also occupies lesser amount of disk space as compared to the full set of virus definitions Therefore Smart Definitions result in faster performance of your computer Norton AntiVirus checks the Smart Definitions option settings during each LiveUpdate session If the option is turned on the Smart Definitions are downloaded and installed If the option is turned off all of the virus definitions are downloaded and installed To turn off or turn on Smart Definitions 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click
286. to be scanned and then click Add If you need to remove an item from the list select the item and then click Remove 5 Click Next 6 Inthe Scan Schedule tab select the scan schedule as required and then click Next 7 Inthe Scan Options tab click Save Configuring the scan options Norton AntiVirus lets you configure scan options for each scan that you create By default the scan options reflect the current Computer Scan settings in the Settings window The changes that you make are applicable to the current scan only Any change that is made to the Computer Scan settings in the Settings window does not affect the scan options settings for the current scan In addition to the custom scans that you create you can configure the scan options for the default scans 132 Protecting your files and data About the Norton AntiVirus scans You can configure scan options for Full System Scan Quick Scan Drive Scan Folder Scan and File Scan To configure the scan options 1 In the Norton AntiVirus main window click Scan Now In the Computer Scan pane click Custom Scan In the Scans window in the Edit Scan column click the edit icon next to the scan that you want to schedule In the Edit Scan window on the Scan Options tab configure the scan options as required Click Save Editing a custom scan You can edit a custom scan that you created You can include additional files or folders to the scan or remove the f
287. tomatically resolved during the scan You can use the Show drop down list that is available in the Security History window to resolve any items that were not automatically resolved during the scan The Recommended Action section in the Security History window displays the action that you should take to resolve the security threat About actions when Norton AntiVirus cannot repair a file One of the common reasons that Norton AntiVirus cannot automatically repair or delete an infected file is that you do not have the current definition updates Run LiveUpdate and then scan again Before running LiveUpdate to receive protection updates ensure that Quick Scan is turned on it is turned on by default After LiveUpdate retrieves the latest definition updates Quick Scan automatically checks for the infections that have processes running Responding to security issues 195 What to do if a security risk is found in memory It also checks for the infections that the start up files and folders refer If that does not work read the information on the Threats Detected window to identify the types of files that cannot be repaired You can take one of the following actions depending on the file type You can view the file type of the detected risk This information helps you to decide the action that can be taken depending on the file type For example you can view the infected files with the following file name
288. tors the overall system CPU usage and memory usage and the Norton specific CPU usage and memory usage The CPU tab and the Memory tab at the top of the Performance graph display the CPU graph and the memory graph respectively The Zoom options provide you the magnified view of the CPU graph and memory graph For example if you select the 10min option Norton AntiVirus displays the magnified view of CPU graph or memory graph for the last 10 minutes If you select the 1W option Norton AntiVirus displays the CPU graph and memory graph for the last one week By default the graphs display performance time for the last 90 minutes 90 Monitoring your system s performance About System Insight To view CPU graph and memory graph 1 In the Norton AntiVirus main window click Performance In the Performance window do one of the following To view the CPU graph click the CPU tab To view the memory graph click the Memory tab To magnify or shrink the graph click 10min 30min 1D 1W or 1M next to the Zoom option Obtaining historical data of your CPU and memory usage The Zoom options also provide you the historical data of the CPU graph and memory graph For example if you select the 1D option Norton AntiVirus displays the data of CPU graph or memory graph for the last one day To view historical data of your CPU or memory usage 1 In the Norton AntiVirus main window click Performance In the Performanc
289. tries Files with system start INI file entries Files with system start batch file entries Files that the system start registry keys refers If an infected file is detected during this portion of the manual scan it is repaired or removed Any unnecessary references are also removed from your computer Before attempting to repair quarantine or delete any infected file that has a process running in memory your product attempts to terminate the process You are alerted and prompted to close all unnecessary programs before the process is terminated You can view information about detected viruses and other security threats in Security History Responding to security issues 187 What to do if a security risk is found Security History also includes information about spyware adware and other security risks Reviewing Auto Protect notifications Auto Protect scans files for viruses worms and Trojan horses when you perform an action with them such as moving them copying them or opening them It also scans for spyware adware and other security risks If Auto Protect detects suspicious activity it logs a notification in Security History that tells you that a risk was found and resolved If Auto Protect detect one or more viruses it either repairs or deletes the viruses and notifies you The notification provides information on which file was repaired or deleted and which virus Trojan horse or worm infected the file No
290. ttings and options password option in the Select Uninstall Preference window To access the Select Uninstall Preference window you must choose to uninstall Norton AntiVirus However you need not uninstall the product to reset your Settings password The reset settings password option appears in the Select Uninstall Preference window only if the Settings Password Protection option is turned on To use the Settings Password Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Product Security To reset your Norton AntiVirus Settings password 1 On the Windows taskbar do one of the following In Windows XP Windows Vista or Windows 7 click Start gt Control Panel In Windows 8 on the Apps screen under Windows System click Control Panel 2 In Windows Control Panel do one of the following In Windows XP double click Add or Remove Programs In Windows Vista click Programs and Features In Windows 7 or Windows 8 click Programs gt Programs and Features The Programs option in Windows 7 or Windows 8 is available when you select the Category option in the View by drop down list 3 Inthe list of currently installed programs do one of the following In Windows XP click Norton AntiVirus and then click Change Remove In Windows Vista Windows 7 or Windows 8 click Norton AntiVirus and then click Uninstall Change 4 At the bottom of the Select Your Uninstall Prefe
291. ty History Advanced Details window The Security History Advanced Details window lets you view more information about the items that you select in the Show drop down list in the Security History window You can also perform any action that is available for the selected item from this window 254 Monitoring protection features About Security History The following table lists the categories that provide the advanced details about the Security History items Displays the following information about the item Severity This category displays the risk level of the selected item The various levels of security risks are High Medium Low and Info Activity This category displays the activity that was performed by Norton AntiVirus Date amp Time This category displays the date and time of the activity Status This category displays the status of the action that has been taken on the item t Recommended Action This category displays the actions that you might need to perform Displays the detailed information of the item You can view the details such as category risk level risk category submission date of the risk risk status risk description and recommended actions for the items Monitoring protection features 255 About Security History Displays the actions that are available for the selected item The options in the Actions view vary depending on the options that are available in
292. uct Key or the activation PIN ona computer that has multiple operating systems If you use a computer that has multiple operating systems you need to write down the Product Key or the activation PIN before you start Norton Bootable Recovery Tool and provide the key when prompted You can locate your Norton Product Key or activation PIN in any of the following ways Getting started 47 About Norton Bootable Recovery Tool If you received your Norton product preinstalled by the computer manufacturer the Product Key is available on your Norton Account When you are prompted you need to register for a Norton Account After you complete registration you can log on to your Norton Account and find your Product Key You can also click on the Account link on the main window of your product and register and access Norton Account If you bought your product from Best Buy store the Norton Product Key is available in the product CD box If you are not able to locate your Product Key contact Best Buy If you bought a Norton product CD online or from a local store the Norton Product Key is printed on the back of the CD envelope You can also log on to your Norton Account and find your Product Key If you downloaded a Norton product from the Norton Online Store the Product Key is in your confirmation email message You can also see it in your order details In addition you can log on to your Norton Account and find your Product Key
293. ues About Support About uninstalling Finding the version number of your product If you want to upgrade your Norton product or want to reach the customer support for assistance you must know your product version number You can find the version number of your product on your computer To find the version number of your product 1 In the Norton AntiVirus main window click Support In the Support drop down menu move your mouse pointer over About You can note the version number of your product in the pop up that appears 332 Finding additional solutions Finding the End User License Agreement Finding the End User License Agreement End User License Agreement EULA is a legal document that you agree to while installing the product EULA contains information such as the restriction on sharing or usage of the software the user rights on the software and the support information You can read the EULA to learn more about the following information The usage policies of Norton AntiVirus The terms and conditions for using Norton AntiVirus To find the End User License Agreement 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click User License Agreement 3 Read the Norton License Agreement and click Close About upgrading your product Norton AntiVirus helps you upgrade your product if you have an active subscription You can upgrade your current product to the l
294. ur computer To protect your computer during boot time you must configure the Enable Boot Time Protection option To access the Enable Boot Time Protection option go to the Norton AntiVirus main window and then click Settings gt Computer gt Real Time Protection You can use the following options to configure Enable Boot Time Protection Aggressive Provides maximum protection during your computer start time This option ensures complete protection during the boot time as Auto Protect starts functioning as soon as you start your computer Normal Provides enhanced protection during your computer start time without compromising your computer s boot performance When you select this option the drivers and plug ins start functioning during the computer start time before their specified time delay This option ensures better boot performance along with good security levels 182 Protecting your files and data About the Norton AntiVirus scans Off Turns off boot time protection If you turn off the Enable Boot Time Protection option the protection level of your computer reduces Configuring boot time protection The boot time protection feature provides enhanced security level from the time you start your computer As soon as you start your computer Norton AntiVirus starts Auto Protect and all required drivers and plug ins start functioning This feature ensures higher level of security from the moment you turn
295. uration or the settings of your computer The More Details option for this category provides details about the resources that this activity affects 247 248 Monitoring protection features About Security History Intrusion Prevention Download Insight Intrusion Prevention scans all the network traffic that enters and exits your computer for known threats The Intrusion Prevention view in the Security History window displays details about recent Intrusion Prevention activities The Security History Advanced Details window for this category lets you control whether or not to be notified when Intrusion Prevention detects an Intrusion Prevention signature Download Insight processes any executable file that you download for analysis of its reputation level It then informs you about the processing results based on the Download Insight settings The Download Insight view in the Security History window displays details of all events that Download Insight processes and notifies This view also contains information about the actions that you take based on the reputation data of the events Moni Norton Product Tamper Protection Performance Alert oring protection features 249 About Security History Norton Product Tamper Protection lets you protect your Norton product from any attack or modification by unknown suspicious or malicious applications The Norton Product Tamper Pr
296. urt You may download or copy a form of notice and a form to initiate arbitration at www adr org If You are required to pay a filing fee Symantec will promptly reimburse You for Your payment of the filing fee after arbitration is commenced The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes collectively AAA Rules of the American Arbitration Association AAA as modified by this License Agreement and will be administered by the AAA The AAA Rules and Forms are available online at www adr org or by calling the AAA at 1 800 778 7879 The arbitrator is bound by the terms of this License Agreement All issues are for the arbitrator to decide including issues relating to the scope and enforceability of this arbitration provision Unless Symantec and You agree otherwise any arbitration hearings will take place in the county or parish of either the mailing address You provided in Your Notice or ifno address was provided in Your Notice Your billing address on file If Your claim is for U S 10 000 or less Symantec agrees that You may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator through a telephonic hearing or by an in person hearing as established by the AAA Rules If Your claim exceeds U S 10 000 the right to a hearing will be determined by the AAA Rules Regardless of the manner in
297. us main window click Support 2 Inthe Support drop down menu click Get Support 3 Follow the on screen instructions in the Checking Your Connection window to attempt to correct your connection issue 4 Inthe Checking Your Connection window click Retry 5 If you use a proxy server to connect to the Internet you may be prompted to authenticate If you are prompted then in the Proxy Settings Detected window do the following In the Username box type the user name that you provided when you configured your Network Proxy settings Inthe Password box type the password that you provided when you configured your Network Proxy settings Click OK 6 Ifthe problem still persists in the Norton Autofix window click the click here link Under Support Contact Numbers select the region and then your country to view the contact details You can use the contact details to contact the technical support team Staying informed about protection issues If you need help using Norton AntiVirus you can find helpful information on the Symantec Web site It contains many useful and informative features that are especially designed to complement Norton AntiVirus including the following Detailed background information about current threats and outbreaks 338 Finding additional solutions Staying informed about protection issues Newsletter to which you can subscribe Protection blog that lets you post your own comm
298. uspended when Silent Mode is turned on run after Silent Mode is turned off Turning on or turning off Silent Mode manually You can manually turn on Silent Mode for a specified duration before you perform any important task on your computer You can turn on Silent Mode for a period of one hour two hours four hours six hours or one day The Norton AntiVirus icon displays the turn on status of Silent Mode in the notification area at the far right of the taskbar Norton AntiVirus notifies you after Silent Mode is turned off After Silent Mode is turned off Norton AntiVirus also displays alerts if it detected any security activities that occurred during the Silent Mode session You can turn on or turn off Silent Mode from the Silent Mode Settings section of the Settings window You 172 Protecting your files and data About the Norton AntiVirus scans can also turn on or turn off Silent Mode by using the Norton AntiVirus icon in the notification area To turn on Silent Mode from the Settings window 1 In the Norton AntiVirus main window click Settings In the Settings window click the General tab In the left pane click Silent Mode Settings In the Silent Mode row move the On Off switch to the left to the On position In the Settings window click Apply 6 Inthe Turn on Silent Mode dialog box in the Select 7 the duration drop down list select how long you want to turn on Silent Mode and then click OK In
299. ust the file In the File Insight window in the Details tab click Trust Now You can manually trust the files that are poor unproven or not Norton trusted To determine the resource usage of a running process 1 In the File Insight window in the left pane click Activity 2 Inthe Show drop down list do one of the following Select Performance to view the performance graph of the process Select Performance Alert to view the performance alert related details of the process Select Network to view the network activities of the process Select Run Key change to include registry changes Configuring the Scan Performance Profiles The Scan Performance Profiles settings let you configure how Norton AntiVirus should scan your computer based on the digital signature and confidence level of the files To make Norton AntiVirus scans lighter faster and more effective you can exclude from scans the files that have known digital signatures or high confidence levels You can configure the Scan Performance Profiles settings to do the following Configure to Full Scan to perform a complete scan of your computer Monitoring your system s performance 111 About System Insight The complete scan includes a scan of all files on your computer irrespective of the confidence level or digital signature of the files Configure to Standard Trust to perform a scan that excludes the files that are Norton Trusted Norton AntiVi
300. usters the file can be accessed quickly Your computer s hard disk stores all of your files applications and the Windows operating system The bits of information that make up your files gradually spread over the disk This process is known as fragmentation The more that you use your computer the more fragmented the hard disk gets When a fragmented file is accessed the disk performance is slower The performance is slower because the drive head locates loads saves and keeps track of all of the fragments of the file If free space is also fragmented the drive head might have to track adequate free space to store temporary files or newly added files 92 Monitoring your system s performance About System Insight Optimization rearranges file fragments into adjacent or contiguous clusters When the drive head accesses all of the file data in one location the file is read into the memory faster Optimization also maximizes the usable free space on a disk by grouping most frequently used files and infrequently used files Optimization consolidates free space to avoid fragmenting newly added files It adds extra space after major data structures so that they can grow without immediately becoming fragmented again You can optimize your boot volume manually by using the Optimize option in the Performance window Youcan also configure Norton AntiVirus to defragment your boot volume or the local disk that contains boot volume when
301. ustom Scan Insight Network Scan uses the virus definitions that are available locally and hosted in the Cloud Insight Network Scan detects the files that are suspicious or vulnerable on your computer using the reputation based threat detection Norton AntiVirus performs an Insight Network Scan only when the Insight Protection option is turned on By default the Insight Protection option is turned on To turn on the Insight Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Insight Protection gt On 120 Protecting your files and data About the Norton AntiVirus scans Reputation Scan displays the reputation information of the files on your computer It displays the reputation information such as trust level prevalence stability rating and resource usage Reputation Scan displays the detailed reputation information of the good files and the number of bad files that have been detected or removed Reputation Scan also internally performs Computer Scan and Insight Network Scan to detect the threats The different types of scans that are available under Reputation Scan are Quick Scan Full System Scan and Custom Scan Norton AntiVirus Reputation Scan is applicable only for the executable files and the installer files Protecting your files and data 121 About the Norton AntiVirus scans Scan Facebook Wall lets you scan th
302. veUpdate uses the proxy settings in your product to download the latest updates To configure the proxy settings of your network go to the Norton AntiVirus 60 Getting started About LiveUpdate main window and then click Settings gt Network gt Network Security Settings gt Proxy Server gt Configure LiveUpdate does not download the latest definition updates and program updates if the Network Cost Awareness option in the Settings window is set to No Traffic Network Cost Awareness lets you define the amount of network bandwidth that Norton AntiVirus can use Therefore you must ensure that the Network Cost Awareness option is turned on and set to No Limit or Critical Updates Only for LiveUpdate to run successfully About Program and Definition Updates LiveUpdate obtains program updates and definition updates for your computer by using your Internet connection Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of the entire product Program updates are usually created to extend the operating system or hardware compatibility adjust a performance issue or fix program errors Program updates are released on an as needed basis Some program updates may require that you restart your computer after you install them LiveUpdate automates the process of downloading and installing program updates It locates and obtains files from an Internet site inst
303. vities 207 About Download Insight 4 Under Download Intelligence in the Show Report on Launch of Files row do one of the following If you want Download Insight to prompt you for a suitable action in case of safe and unknown files move the Show Report on Launch of Files switch to the Always position If you want Download Insight to prompts you to select a suitable action for unknown files only move the Show Report on Launch of Files switch to the Unproven Files Only position If you do not want Download Insight to prompt you to select a suitable action for any type of file move the Show Report on Launch of Files switch to the Never position 5 Inthe Settings window click Apply and then click OK Turning on or turning off Alert on Poor Stability When you turn on the Alert on Poor Stability option Download Insight prompts you to select a suitable action when you try to download an unstable file When you set the Show Report on Launch of Files option to Never Download Insight does one of the following Does not prompt you to select a suitable action for any type of file that you download if the Alert on Poor Stability option is turned off The Download Insight window does not appear whenever you try to open any downloaded file Prompts you to select a suitable action when you try to download an unstable file if the Alert on Poor Stability option is turned on Norton AntiVirus identifies unsafe files as security th
304. window click Settings Protecting Internet activities 239 About Network Cost Awareness 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Network Cost Awareness row move the On Off switch to the right to the Off position 5 Click Apply 6 Click OK To turn on Network Cost Awareness 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Network Cost Awareness row move the On Off switch to the left to the On position 5 Click Apply 6 Click OK Defining the Internet usage of Norton AntiVirus If you think that Norton AntiVirus uses too much of your network bandwidth you can restrict the Internet usage of Norton AntiVirus You can set up policy for each network connection that Norton AntiVirus uses to connect to the Internet The Network Cost Awareness Settings window lists all the network connections that your computer uses to connect to the Internet You can view the status of the network connections that are currently in use The network policy that you set up defines the amount of network bandwidth that Norton AntiVirus can use To define the Internet usage of Norton AntiVirus 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Network C
305. y Map To view the details of a device on the Network Security Map 224 Protecting Internet activities About the Network Security Map Inthe Network Security Map window click a device icon You can use the scroll arrows to view the devices that are listed in the network map The device details section that is located below the network map displays the following details Shows the name of the device For a computer the Network Security Map displays the NetBIOS name by default However the Network Security Map displays the name of the device as NEW if it meets the following conditions t The device does not have a NetBIOS name The device has a firewall that is enabled You can change the device name in the Edit Device Details window Shows the name of the network adapter manufacturer of the device The adapter manufacturer s name is based on the physical address also known as Media Control Access address or MAC address of the device Protecting Internet activities 225 About the Network Security Map Shows the category to which the device belongs The device category icon provides details on the connection status and security status Norton AntiVirus labels all unknown devices as NEW and sets the category as GENERIC DEVICE This category may include computer related devices such as printers media devices and game consoles You can change the device category in the Edit Device Det
306. you the greatest control when low certainty threats are detected You can also suppress the SONAR notifications by disabling the Show SONAR Block Notifications option The View Details link in the notification alert lets you view the summary of the resolved high certainty threats You can also view the details under Resolved Security Risks category in the Security History window Turning off or turning on SONAR Protection SONAR protects you against malicious code even before virus definitions are available through LiveUpdate By default SONAR Protection is turned on to proactively detect unknown security risks on your computer When you turn off SONAR Protection you are prompted with a protection alert This protection alert lets you specify the amount of time for which you want SONAR Protection to be turned off db When Auto Protect is turned off SONAR Protection is also disabled In this case your computer is not protected against emerging threats To turn off or turn on SONAR Protection 1 In the Norton AntiVirus main window click Settings In the Settings window in the left pane click Real Time Protection In the SONAR Protection row do one of the following To turn off SONAR Protection move the On Off switch to the right to the Off position To turn on SONAR Protection move the On Off switch to the left to the On position In the Settings window click Apply Protecting your files and data 163 About
307. you want to analyze the security events for a particular day you can save the Security History logs for that day You can later import the file into Security History and analyze the data Opening Security History Security History provides a record of all the activities that Norton AntiVirus performed on your computer You can access Security History from the following areas Norton AntiVirus advanced window Various alert windows and notifications Notification area of the Windows taskbar Threats Detected section in different Scan windows To open Security History 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Computer Protection pane click History Viewing items in Security History Security History provides a record of all the activities that Norton AntiVirus performed on your computer You can view details about all the activities including 244 Monitoring protection features About Security History Security History alerts and event messages Results of different scans Information that you submitted to Symantec Security Response Web site Quarantined items Security tasks that Norton AntiVirus performed in the background Based on their functionalities all Security History categories appear under the following groups in the Show drop down list All Activity Protection and Performance Submissions and Errors Informational The items that are related to the various product

Symantec Norton AntiVirus 2013

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