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Intermec PM43c

1. 05 19 Printer Opriotis and Accessories c cdccecennsebU Ue b RET UBSES Xr e Des OE nea 19 2 Set Up the Printer vis sess suu RR Ea EE Ox us RE raza 23 About Medians 2 serere oe tek twee tribe MONI OM DEED OL SIAM ebd 24 Load Media for Tear Off Printing 0 cece eee ee 24 Load Media for the Label Dispenser esee 26 Load Media from an External Supply 0 00 29 Load Ribbon 2 3eR ERRAT TRIER RERO PARU E S CEN 30 PM43 and PM43c Mid Range Printer User Manual iii Contents Connect the Printer to Power 0 ccc cece cece ee cece en 33 About Pest Eabels zoe eed Gate canis Robie ei oat ET Lea eee SEE 34 Print a Test Label with the Icon Printer esee 34 Print a Test Label with the Full Touch Printer 0 0 0 00 ccc eee eee 34 Calibracethe Sere mu a uve tec Er IR eee lees eel net EI med 35 Greate and PrntLabels s vertat pO EA UEENTECRS b ARE WERE 35 Print on REID Media eps ER RUSSE OES SE Bees ERRAT 36 3 Connect the Printer cccceee cece eens 37 About Connecting the Printer to Your PC 38 Connect the Printer Using a Serial Cable enaA AEE r Er Ei 38 Connect the Printer Using a USB Cable esses 39 Connect the Printer Using an IEEE 1284 Cable 0 0008 39 Install Printer Drivers 0 cece cc cee cece cece n 40 About Connecting the Printer to Your Network 41 Connect the Printer to an Ethernet Networ
2. 0 020 e eee eee eee eee 84 Upgrade Firmware from the Printer Web Page 0000s eee eee 84 Upgrade Firmware from a USB Storage Device 0 000 e eee eee ee 85 PM43 and PM43c Mid Range Printer User Manual v 6 Maintain the Printer 00000c eee e eee ees OF About Cleaning the Printer lt i eere ke xw un oh Men eek oad eee eee 88 Cleanthe Princhead oe bn eee tb WI Re Bae ea Be bes 89 Clean the Media Guides 0 0 ccc ccc cece eee eect eee e ences 90 Clean the Exterior of the Printer 0 ccc ccc eee eee nec eee eee 90 Replace th Pinnth ad sro cere eRPUARUEP dais HEURE EE SERO EP 91 Replace the Platen Rollers cce e tert e t Re p REUTERS ERATES 92 About Adjusting the Printer ceriti raer esee DE REX T SPRENS RR ve th REN 93 Prevent Ribbon Wrinkling sese 94 Adjust the Printhead Balance 0 cece eee NTE 95 Adjust the Printhead Pressure 5 0 sep EVER Ue op bee eels 96 Adjust the Label Gap and Black Mark Sensor sseeeeeeseeuse 97 JA Pecifications leues 99 Printer Specifications cS RUE EUR RR E IRI RR eh ERENE ERIS 100 Interface Specifications s dV ERR ARR Ae ego teas ER GRAN RENT He eee RO 106 RS 232 SerialIntetface nouo oan x Tex eben e neue RM 106 USB Device Interface he hae cece cc cece hen 107 USB Host Interface o pM a Re Be ee i 107 Ethernet Interface eec mere ert qex eet eod tt eb pe weil eas 108 B Default Settings nnn nn nnns 111
3. 4 Click Submit The latest software appears on the page 5 Download the latest firmware version to your PC Upgrade Firmware from the Printer Web Page You can upgrade the printer firmware from the printer web page To configure the printer from the web page the printer must be turned on and connected to your Wi Fi or Ethernet network On your PC open a browser 2 In the Location or Address field type the printer IP address and press Enter The printer web page appears 3 Click Login in the upper right corner ofthe screen The Login page appears 4 Type your Username and Password in the text fields and click Login 84 PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer Click the Services tab and then select Firmware Upgrade The Firmware Upgrade screen appears showing the current firmware version Click Browse to locate the upgrade file select it and then click Open Click Upgrade The printer web page shows that it is upgrading firmware on your printer Upgrade Firmware from a USB Storage Device You can upgrade the printer firmware from a USB storage device You must place the upgrade file in the root directory on the USB storage device e Note For best results Intermec recommends using a USB storage device that contains no other files besides the upgrade file Copy the firmware upgrade file to the root directory of the USB storage device Turn the p
4. Note If you are not using a DHCP network you need to configure Pos Wi Fi settings by using Intermec PrintSet through a USB connection to the printer by sending commands through a serial connection or by using the wizards and settings menus on a full touch printer For descriptions and default settings of wireless communications settings See Appendix B Configure Wireless Communications from the Web Page Use this procedure to configure wireless communications from the printer web page turned on and connected to your Wi Fi or Ethernet network Note To configure the printer from the web page the printer must be Open a web browser on your PC 2 In the address bar type the IP address of your printer and press Enter The printer web page appears 3 Click Login The Login page appears 4 Type your Username and Password and then click Login The default value for Username is admin and the default value for Password is pass 5 Click the Configure tab The Configuration Summary page appears PM43 and PM43c Mid Range Printer User Manual 43 Chapter 3 Connect the Printer 6 Click Communications gt Wireless 802 11 The Wireless 802 11 settings page appears Satermec PM43 PM43 11180002345 ae ENTEN Y Communications Wireless 802 11 Serial Ethernet General Wireless 802 11 Bluetooth Network Name SSID k Type gt Printing Roaming gt System Settings pa x Constant Awake M Ch
5. Troubleshoot the Printer Troubleshoot Printer Problems and Find Solutions Use this section to find possible solutions to printer problems Print Quality Problems and Possible Solutions Problem The printout is weak The printout is weaker on one side There are weak spots on the printout The printout is dark or there is excessive bleeding on the media Possible Solution Try these possible solutions in order Make sure that your media setting is appropriate for hte type of media you are using The contrast may be too low Increase the contrast The printhead pressure may be too low Increase the printhead pressure Replace the printhead Adjust the printhead balance Try these possible solutions in order There may be foreign particles on the media Clean or replace the media Make sure that your media and ribbon are compatible Make sure that you are using high quality media and ribbon The contrast may be too low Increase the contrast Try these possible solutions in order Make sure your media setting is appropriate for the type of media you are using The contrast may be too high Decrease the contrast The printhead pressure may be too high Decrease the printhead pressure The printhead voltage may be incorrect or the energy control may be faulty For help contact your Intermec representative 78 PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Pri
6. Chapter 1 About the Printer Shortcut Keys on the Full Touch Display Keypad Navigation Shortcut Keys Enter the Main Menu period minus Arrow Up Arrow Down Arrow Left Arrow Right Enter in Menu y Enter button Break in Fingerprint Application Orange C aA A N 0 About the Ready Screen After you turn the printer on the Ready screen appears when the printer finishes starting up Intermec Ready Fingerprint 27 08 2011 115200 8 None 1 05 54 PM43 and PM43c Ready Screen Note Icons for Wi Fi and Bluetooth status appear only when the Ved optional Wi Fi Bluetooth module is installed The IP address appears when the printer is connected to an Ethernet or wireless network If there is no Ethernet or wireless connection serial port information appears on the screen PM43 and PM43c Mid Range Printer User Manual 11 Chapter 1 About the Printer By default the information bar at the bottom of the screen shows the printer command language and the printer IP address You will see the time and current date only if the real time clock RTC is installed You can customize the screen as necessary to show different kinds of information The status bar at the top of the screen includes these icons Information and Status Icon Descriptions Icon Description of Icon Printer Information icon Press the icon to view printing related settings and system information Wireless Connection icon This icon appears
7. These settings are not accessible unless the printer has a serial connection to a PC Setting Description Default Baud Rate Transmission speed in bits per second 115200 bps for the serial port Data Bits Number of bits that define a character or 8 byte Parity Specifies how the printer checks the None integrity of the transmitted data Stop Bits Number of bits sent at the end of every 1 character to allow the receiving signal hardware to detect the end of a character and to resynchronize with the character stream Hardware Specifies if hardware flow control Disable RTS CTS is used to manage the rate of data transmission between the device and the host ENQ ACK Specifies if software flow control Disable ENQ ACK is used to manage the rate of data transmission between the device and the host PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Setting Description Default XON XOFF To Specifies if software flow control Disable XON XOFF is used to manage the rate of data transmission to the host XON XOFF From Specifies if software flow control Disable XON XOFF is used to manage the rate of data transmission from the host New Line Character Defines the characters that the printer CR LF echoes to the host to indicate that it has moved to a new line Ethernet Settings This section describes the Ethernet IPv4 and IPv6 settings To view these settings From the printer Main Menu sele
8. 76 20 mm 3 in or 38 1 mm 1 50 in 6 35 mm 25 in 1 20 to 26 mm 0 05 to 1 02 in 3 to 25 mm 0 12 to 0 98 in centered between tickets 15 maximum reflectance 61 to 264 um 2 40 to 10 40 mil 57 60 to 250 g m2 7696 TAPPI T425 21 59 to 110 mm 0 85 to 4 33 in 62 mm 2 44 in 25 4 1in 21 59 to 110 mm 0 85 to 4 33 in Gap and Black Mark Sensor Adjustable from left edge to101 6 mm Memory 128 MB Flash 128 MB SDRAM 4 in USB memory device optional PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications Touch Screen Specifications 3 5 inch portait orientation 262 000 colors Resistive display that supports touch input with fingers gloved hands or a stylus 72 pixels per inch Supported Command Languages Fingerprint Direct Protocol Intermec Printer Language IPL ZSim DSim Media Sensors Label gap tag notch Black mark Printhead lift Medialow Ribbon present end thermal transfer models only Ribbon low with rotational hangar option PM43 and PM43c Mid Range Printer User Manual 103 Appendix A Specifications Network Services FTP HTTP Server SNMP v1 2c 3 SNMP client support for IPv4 and IPv6 WINS for IPv4 BOOTP for IPv4 e DNS client support for IPv4 and IPv6 Line Printer Protocol Raw TCP Telnet in out DHCP client for IPv4 and IPv6 network dual stack e Pv4 and IPv6 Ping
9. Default Configuration isse ce ede Ree e ue t Ae ee Pus RebeR eres 112 Serial Port Settngs ise ies pre ah PAPERE stub rbi er Lees ebur epp SUR T 112 Ethernet Settitigs oir cer ioe ERE CRUCE UE hg eee aia 113 Wireless 802 11 General Settings sese 114 Wireless 802 11 Network Settings rinadi ivin ina or iee eee ees 115 Wireless 802 11 Security Settings lees 116 Bluetooth Settings ii issiga ee eee Ee IHR Up cent esas 118 Media Settings idee te EE E Ds AERE ORE RS 119 Print Quality Settings sepe peer as ed He des 122 General System Settings scis m dese EUREN RR E I EE E 123 Display and Audio Settings 0 cece cece nen eens 124 vi PM43 and PM43c Mid Range Printer User Manual System VO Settings eese Ven ce uere EP eww Ue be DR Tek ded 125 System Network Services esses nee 125 System Maintenance Alert Settings sese eee 126 C Print Labels with INPrint eee er nn nnns 129 About the INPrint Page o echoes o t p ie e e idee e eee ee ees 130 Print INPrint Eabels 222254 a abate heated NR MARC Pa 130 Predefined INPrint Label Formats eese 132 PM43 and PM43c Mid Range Printer User Manual vii Contents viii PM43 and PM43c Mid Range Printer User Manual Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information A AN e Your safety 1s
10. Label Roll Rewinder Industrial Interface UART board Label Dispenser with Rewinder Label Taken Sensor Large Edge Guide Media Cover Lock PM43 Parallel IEEE 1284 Interface board Real Time Clock the ability to connect multiple USB devices to the printer Use the DUART board to add two UART ports on the back of the printer Use the extended base option with the PM43 printer to be able to rewind a full roll of labels Use the Industrial interface UART board to make a UART port on the back of the printer Use the label dispenser to peellabels from the backing and present the labels one at a time for application Use the label taken sensor with the label dispenser option to detect when labels are removed from the printer and another can be printed Use the large edge guide to make sure that large rolls of media stay on the hanger Use the media cover lock on the PM43 to make sure che media cover remains closed with an external lock Use the parallel interface board to make a parallel port on the back of the printer Use the real time clock to keep track of the current time on the printer PM43 and PM43c Mid Range Printer User Manual Chapter 1 About the Printer PM43 and PM43c Options and Accessories Continued Option or Accessory Description RFID Module Use the RFID module to be able to print on RFID media Rotating Media Supply Use the rotating media supply hub with Hub media that ha
11. Sensitivity parameter Range is 1 to 100 Contrast Adjusts the blackness of the printing on the 0 label in 2 increments from 10 to 10 General System Settings This section describes general system settings To view these settings e From the printer Main Menu select Settings gt System Settings gt General From the printer web page click the Configure tab gt System Settings gt General Setting System Name System Location System Contact XML Response Mode Display Language Display Language Web Page Keyboard Input Time AM PM Description Sets the network identification name WINS name of the printer Sets the location of the printer Sets the name of the printer administrator Determines if the printer provides XML responses to printing requests over Telnet and HTTP LCD printers only Selects the language the printer uses to display text on the screen Selects the language the printer uses to display text on the web page Selects the language of the external keyboard that is connected to the printer Sets the current time Sets AM or PM PM43 and PM43c Mid Range Printer User Manual Default Printer model number and serial number For example PM43 104700001 Empty string Empty string False English English U S U K System time AM 123 Appendix B Default Settings Setting Description Default Date Sets the current date System da
12. USB storage device restore printer default settings or save and load printer profiles Select Wizards to see a list of wizards that help you configure printing or communication settings or calibrate the media sensors Note The printer cannot print while the Main Menu is onscreen You need to exit the Main Menu and return to the Ready screen to begin printing PM43 and PM43c Mid Range Printer User Manual 13 Chapter 1 About the Printer 14 About Navigating in the Main Menu Use the status bar buttons to navigate between menus and save changes Main Menu Buttons and Descriptions Button Description Returns to the Main menu Goes back up one level in the menu Returns to the Ready screen Saves the configuration changes Moves between options in a setting menu EZ m EXE fh 2 EBENE W e Moves to additional options not viewable in the menu Use the horizontal scroll bar for settings with options you can select Use the onscreen keypads to enter data for the settings About the Onscreen Keypads You can use the onscreen alphanumeric or numeric keypads to make changes to your settings Alphanumeric Keypad PM43 and PM43c Mid Range Printer User Manual Chapter 1 About the Printer as VEND M E parapets Extended Numeric Keypad For all keypads Press K to delete the last character you entered e Press the available keys to enter your information For the alphanumeric and extended
13. are transparent to allow light to pass between the two parts of the label gap and label mark sensors It is important to keep these surfaces free of dust stuck labels and adhesive residue Turn the printer off and disconnect the printer from power Open the media cover 1 2 3 Remove the media and ribbon if installed 4 Insert a cleaning card or a soft cloth soaked in isopropyl alcohol between the two media guides to clean them 5 Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue 6 Once the parts are dry replace the media and ribbon in the printer 7 Close the media cover reconnect power and turn on the printer Clean the Exterior of the Printer Make sure to keep the exterior ofthe printer clean Maintaining a clean exterior will reduce the risk of dust or foreign particles reaching the inside of the printer and affecting printer functionality Use a soft cloth possibly moistened with water or a mild detergent when cleaning the printer exterior Make sure to keep the surface surrounding the printer clean as well 90 PM43 and PM43c Mid Range Printer User Manual Chapter 6 Maintain the Printer Replace the Printhead You need to replace the printhead periodically when it wears out due to the rapid heating and cooling process used during printing How often you need to replace the printhead depends on factors such as what type of images you print the type of media or ribbon
14. manual show the PM43 printer The internal parts and back connectors are the same for both printer models Media cover User interface SS Print button Front View of PM43 Printer PM43 and PM43c Mid Range Printer User Manual 3 Chapter 1 About the Printer Media cover User interface Media hanger Ribbon supply Ribbon takeup Printhead lever Gap sensor adjustment wheel Internal View of the PM43 Printer 4 PM43 and PM43c Mid Range Printer User Manual Chapter 1 About the Printer On off switch oe oo O O o o o Eo Ethernet port RS 232 serial port T USB device port USB host port noo o0 00000 00000 PEPPER PP PPLE xe xe o o O07 0 0 ECCO oxo L ca o 9 c o AC Power Back View of the PM43 Printer About the Front Panel There are two front panels available for the PM43 and PM43c printers Icon no display e Full touch display Both versions of the front panel contain the Print button and the Ready to Work indicator The PM43 with the full touch display also has a USB port on the front panel PM43 and PM43c Mid Range Printer User Manual 5 Chapter 1 About the Printer About the Ready to Work Indicator The Ready to Work indicator on the front of the printer tur
15. millimeters printed at which the printer triggers an alert telling you that it is time to clean the printhead 1 Open a web browser on your PC 2 Inthe address bar type the IP address of your printer and press Enter The printer web page appears UJ Click Login The Login page appears 4 Type your Username and Password and then click Login The default value for Username is admin and the default value for Password is pass 5 Click the Configure tab The Configuration Summary page appears 6 Click System Settings gt Maintenance Alerts The Maintenance Alerts settings page appears Intermec II PM43 PM43 0000000111 Aen Madein Fy E n EE gt Communications Maintenance Alerts gt Printing Y System Settings Genera Display Audio Manage Services Maintenance Alerts gt Alerts gt Network Services 7 Type the values you want to set for each maintenance alert 8 Click Save when you are finished PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer About Alerts To help maintain the printer you can configure the printer to send alert messages when certain conditions occur For example the printer can send a message when the odometer reaches a certain value or if the printhead is lifted during printing There are three types of alerts e Error alerts Information alerts Warning alerts You configure alert settings in the printer web page Alert messages can be
16. print quality settings To view these settings 122 Description Default Sets the length of media the 0 printer feeds positive value or retracts negative value after printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to 9999 Selects the mode the printer uses Fast to calibrate media Use Slow if the printer has trouble identifying gaps or marks in media If Media Calibration Mode is set 0 to Slow the printer prints the media length plus 10 mm This value sets an additional amount of media to be printed Unit of measurement is defined in the Unit of Measurement parameter Range is 0 to 3200 Sets the sensitivity of the label 0 taken sensor Range is 0 to 14 Supported when the Cutter or Label Dispenser accessories are installed From the printer Main Menu select Settings gt Printing gt Print Quality From the printer web page click the Configure tab gt Printing gt Print Quality Setting Description Default Print Speed Sets how fast the printer prints labels The 100 unit of measure is defined in the Unit of Measure parameter Media Sensitivity Sets the level of sensitivity of the media to the Variable printhead heat for media and ribbon PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Setting Description Default Darkness Sets the image darkness for media and ribbon Variable Adjust this parameter with che Media
17. s z RENNES 203 in demo 4x6 lbx EP Ez 38 Qc uj z E iB m o E95 5 o S elm u F EE o i i im m Izlems imm eee EJ jiji CODE 363 97 15 MIL f nx PICKET FELD gus 132 PM43 and PM43c Mid Range Printer User Manual Appendix C Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203 shipaddr 4x6 lbx nm eS ES Qm 2 pm s 8 i B 2 8 Oo t 55 amp 835 2 yim gt assy 92s om v SSO 5 3 8 5 8 o lifetest Ibx MUUA AAMI Intermec User Manual PM43 and PM43c Mid Range Printer User Manual 133 Appendix C Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203 packslip 4x6 Ibx PACKING 6001 36th Ave W SLIP Everett WA USA 98203 Phone 425 348 2600 ORDER NO 1000 SHIP DATE 1 Feb 2012 TOTALS 134 PM43 and PM43c Mid Range Printer User Manual Linux Copyright Information This software is provided in pertinent parts by the following copyright holders Copyright or License Text BlueZ Bluetooth protocol stack for Linux LPRng IFHP and LPRng Tool License pslash a lightweight framebuffer splashscreen for embedded devices udhop DHCP client Copyright 1997 Warren W Gay VE3WWG EINA EFL data type library Copyright 2008 Cedric Bail Copyright O 2008
18. that verifies the server certificate This CA should be the same one that was used to sign the server certificate Client Certificate Sets the name of the client certificate None the printer uses to authenticate to the network using EAP TLS Maximum length is 128 characters Client Key Sets the private key the printer uses None for EAP TLS Maximum length is 128 characters Use the certinstall sh script to install the certificate correctly Server Common Sets the certificate name thatison None Name 1 the primary authentication server If this value is none then the value for Server Common Name 2 is used Range is 1 to 96 characters Server Common Sets the certificate name thatison None Name 2 the secondary authentication server If this value is none then the value for Server Common Name 1 is used Range is 1 to 96 characters Validate Determines if the identity of the No Certificate authentication server is verified using its certificate when using EAP TTLS PEAP or EAP TLS Intermec recommends that you set Validate Certificate to Yes PAC Sets the name of the Protected Access eap fast pac Credential PAC that is used for EAP FAST authentication The printer uses this file if Acquire PAC is onand the current installed PAC fails to authenticate the printer to the network Acquire PAC Determines if automatic PAC file On provisioning is on for EAP FAST authentication PM43 and PM43c Mid Range Printer User Manual
19. the Icon Front Panel The icon front panel contains icons that light up to indicate printer communications printer errors and maintenance issues Icon Front Panel on a PM43 Printer Use this table to understand what it means when an icon lights up Names and Descriptions of Front Panel Icons Icon Name Color Description 2 Wi Fi Communications White Wireless signal e OfF Wireless radio disabled or not installed _ Connectivity Flashing Sending or receiving data white Off No data is being sent x Bluetooth White Bluetooth is enabled OfF Bluetooth is disabled or not installed 8 PM43 and PM43c Mid Range Printer User Manual Chapter 1 About the Printer Names and Descriptions of Front Panel Icons Continued Icon Name Color Description Media Red Out of media or there is a problem with the media jammed not loaded correctly If the printer has a label taken sensor installed and enabled this icon indicates that a label has been printed but not yet removed Off Media is available and loaded correctly ie Configuration Error Red There is a printer configuration problem AS Off There are no configuration problems oo Ribbon Red Ribbon is out or there is a problem with the ribbon Off Ribbon is not having any problems or the printer is not configured to use ribbon K Printhead Hot Red The printhead is too hot an Off The printhead temperature is normal and the printer is ready for printing 7 P
20. the printer from power 2 Open the media cover 3 Remove the media 4 Turn the printhead lift lever counterclockwise to raise the printhead PM43 and PM43c Mid Range Printer User Manual Chapter 6 Maintain the Printer 5 Rotate the platen roller latch clockwise to detach it from the printer and pull the platen roller away from the printer 6 Insert the new platen roller into the printer and secure it by turning the latch counterclockwise 7 Reload media and turn the printhead lift lever clockwise to lower it 8 Close the media cover reconnect power and turn on the printer About Adjusting the Printer You may need to adjust your printer to accommodate how you are printing or to improve printer performance You can make these adjustments on the printer Ribbon wrinkling e Printhead balance e Printhead pressure e Label gap sensor and label mark sensor PM43 and PM43c Mid Range Printer User Manual 93 Chapter 6 Maintain the Printer Prevent Ribbon Wrinkling If you have problems with the thermal transfer ribbon getting wrinkled try adjusting the ribbon tension bar 1 Open the media cover 2 Use a large straight slot screwdriver to adjust the ribbon tension bar e Turn the tension bar screw clockwise to move the bar backward and decrease the tension Turn the tension bar screw counterclockwise to move the bar forward and increase the tension 94 PM43 and PM43c Mid Range Printe
21. use the printer web page to install fonts images applications formats and web forms to the printer Open a web browser on your PC 2 In the address bar type the IP address of your printer and press Enter The printer web page appears 3 Click Login The Login page appears 4 Type your Username and Password and then click Login The default value for Username is itadmin and the default value for Password is pass 62 PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer 5 Click the Manage tab The Overview page appears fa Wp PM43 Pm43 0000000111 Wm cu Applications Overview Fonts m fu Applications 2 Label Formats Web Forms A Fons ka Images 4 Walt Label Formats 0 Welt Web Forms 4 6 Click Applications Fonts Images Label Formats or Web Forms The upload page appears for the option you selected Here is an example of the page you see if you select to upload fonts RA lg Pma Pm43 0000000111 ETE EIZNTNNEETHEENCHNUNNNMNMANM m Applications A Fonts Fonts Upload Font Images Browse Label Formats ELM Web Forms Resident Customer Downloaded Andale Mono Andale Mono Bold CG Times CG Times Bold Century Schoolbook Roman IPLFONTO IPLFONT1 IPLFONT2 IPLFONT7 Letter Gothic OR A P PM43 and PM43c Mid Range Printer User Manual 53 Chapter 4 Configure the Printer 7 To upload a file to the printer a Click Browse
22. when the Wi Fi Bluetooth module is installed in the printer and indicates the strength of the wireless network connection Strong Good Weak 20 5 2 No signal e 802 11 is turned off Press the icon to view status and signal strength Data transfer icon Blinks when data is moving through an interface connection to the printer Press the icon to view detailed information on the connection Bluetooth icon This icon appears when the Wi Fi Bluetooth module is installed in the printer and indicates whether the Bluetooth module is enabled or disabled Bluetooth is turned on Bluetooth is turned off Press the icon to view detailed Bluetooth information or to use the Bluetooth wizard 12 PM43 and PM43c Mid Range Printer User Manual Chapter 1 About the Printer About the Main Menu In the printer Ready screen press to view the Main Menu ia mos TOT LELLE Settings Press one of the buttons to select the Programs Settings Tools or Wizards menu Select Programs to see a list of programs installed on the printer This list includes utility programs provided by Intermec as part of the printer firmware and programs you have installed on the printer The Programs item appears in the Main Menu only if the printer is using Fingerprint or Direct Protocol as the command language Select Settings to view and change printer settings Select Tools to print test labels manage a connected
23. 117 Appendix B Default Settings Setting Fast Roaming CCKM Mixed Mode Group TKIP Bluetooth Settings This section describes Bluetooth settings for the printer To view these 118 settings Description Default Determines if the printer can roam Disable from one access point to another without reauthenticating with the server CCKM only works in wireless networks using LEAP Determines if the printer can use Disable either TKIP or AES for data encryption depending on the configuration of the access point From the printer Main Menu select Settings gt Communications Bluetooth From the printer web page click the Configure tab gt Communications gt Bluetooth Setting Security Device Name Discover Passkey Description Default Selects the level of security that is used Disable when pairing devices to the printer If you select Authentication you must enter a passkey If you select Auth Encrypt you must enter a passkey and traffic is encrypted Sets the name that identifies the printer Printer model in the Bluetooth network Maximum number and serial length is 16 characters number For example PM43 104700001 Determines if other Bluetooth devices Enable can detect the printer Sets the passkey that is used when 1234 pairing Bluetooth devices to the printer Range is 1 to 16 characters case sensitive PM43 and PM43c Mid Range Printer User Manual
24. 23 12 19 14 SG Network Interfaces Hardware Version Platform version 1 Bluetooth Product Name PM43 Font Information Printer Configuration Number PM34E00110001101 Bar Code Information Printer Serial Number VCLSIN104700001 Im Inf tio Flash Memory Information age Inrormaton File System Name rwfs Used Memory 1429504 bytes CEU EE Used Memory in 96 596 Available Memory 24784896 bytes Total Memory 26214400 bytes Mapped to tmp File System Name ubi1 user Used Memory 319488 bytes Used Memory in 96 196 Available Memory 57200640 bytes Total Memory 57520128 bytes a i i gt 5 For more detailed statistics click another choice in the Statisics list Check the Printer Odometer You can check the odometer from the printer web page to see the printhead usage and how the current values compare to the alert values Note To check the printer odometer from the web page the printer must be turned on and connected to your Wi Fi or Ethernet network 1 Open a web browser on your PC 2 In the address bar type the IP address of your printer and press Enter The printer home page appears 3 Click the System Information tab 4 Click Odometer The list of current odometer statistics appears PM43 and PM43c Mid Range Printer User Manual 73 Chapter 5 Troubleshoot the Printer Set Maintenance Alerts 74 You can set maintenance alerts to determine the threshold or value at which an alert is sent to you For example you can set a value in
25. 4294967295 Ribbon Low Sets the minimum diameter ofthe ribbon 0 Diameter roll before the Ribbon Low alert is sent if this alert is configured Range is 0 to 200 mm PM43 and PM43c Mid Range Printer User Manual 127 Appendix B Default Settings 128 PM43 and PM43c Mid Range Printer User Manual C Print Labels with INPrint This section explains how to use the INPrint feature to print labels Appendix C Print Labels with INPrint About the INPrint Page The INPrint page features sample web forms you can use to quickly and easily print single labels if you are using the Fingerprint or Direct Protocollanguage on your printer You select a web form from the lists and enter information in the fields for that label You can then preview and print the label The printer firmware includes several predefined label formats You can also copy your own label formats to the printer and print them from this page E ee ie PMa43 PM43 0000000111 we oo Resident INPrint 203 returnadd 3x1 lbx 203 in demo 4x6 lbx 203 shipaddr 4x6 lbx 203 packslip 4x6 Ibx Choose label to print gt Customer Downloaded Print INPrint Labels 130 If the printer is connected to an Ethernet or Wi Fi network you can print labels by entering information in a web form You access web forms through the printer web page 1 On your desktop PC start a browser 2 In the address bar type the IP address of your printer and press Ent
26. 43 PM43 11180002345 01 ETC Y Communications Bluetooth Serial Ethernet Security Disable Wireless 802 11 Device Name PM43 11180002346 Bluetooth Discover Enable t Passkey gt Printing gt System Settings gt Alerts Reserve Disatie v gt Network Services 7 Change Bluetooth settings as needed You can also click Default Settings to restore all default Bluetooth settings 8 Click Save when you are finished Configure Bluetooth Communications from the Main Menu Use this procedure to configure Bluetooth settings from the printer Main Menu You may need to configure these settings if you want to connect to a mobile computer through Bluetooth 1 From the Ready screen press the Main Menu button The Main Menu appears 2 Select Settings gt Communications gt Bluetooth 46 PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer 3 Change settings as needed for your Bluetooth device 4 When you are finished save your changes About the USB Host You can use the USB host interface port on the printer to connect these peripheral devices e USB flash drive Keyboard Barcode scanner USBhub Connect a USB Storage Device You can insert a USB storage device into the USB host port on the front of PM43 or into the USB host port on the back of the PM43 and PM43c printers The USB storage device provides the ability to upgrade the firmware install resources export resources pri
27. 7 fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2012 Intermec Technologies Corporation All rights reserved PM43 and PM43c Mid Range Printer User Manual P N 935 046 001
28. 76 20 mm 3 in or 38 1 mm 1 50 in 6 35 mm 25 in 1 2 to 26 mm 0 05 to 1 02 in 3 to 25 mm 0 12 to 0 98 in centered between tickets 15 maximum reflectance 61 to 264 um 2 40 to 10 40 mil 57 60 to 250 g m 7696 TAPPI T425 21 59 to 110 mm 0 85 to 4 33 in 80 mm 3 15 in 25 4 mm 1 in 21 59 to 110 mm 0 85 to 4 33 in Gap and Black Mark Sensor Adjustable from left edge to101 6 mm 4 in PM43c Print Speed Resolution and General Media Specifications Print Mode Print Speed variable PM43 and PM43c Mid Range Printer User Manual Thermal Transfer or Direct thermal 203 dpi 100 to 300 mm sec 4 to 12 ips 300 dpi 100 to 300 mm sec 4 to 12 ips 406 dpi 100 to 250 mm s 4 to 10 ips 101 Appendix A Specifications 102 PM43c Print Speed Resolution and General Media Specifications Continued Print Resolution Print Width Media Width Label Roll Diameter maximum Label Roll Core I D Label Length minimum Gap Length Between Labels Black Mark Length Media Thickness Media Density Liner Opacity maximum Ribbon Width Ribbon Roll Diameter maximum Ribbon Core I D Ribbon Core Length 203 dpi 8 dots mm 300 dpi 11 8 dots mm 406 dpi 16 dots mm 203 dpi 108 mm 4 52 in max 300 dpi 106 mm 4 17 in max 406 dpi 104 mm 4 09 in max 19 05 to 114 3 mm 0 75 to 4 5 in 152 4 mm 6 in with standard cover 212 70 mm 8 38 in with dome cover
29. After the startup wizard finishes the printer enters Ready mode where you can choose to access the Main Menu and print a test label Connect the printer to power and turn on the printer 2 After the startup sequence finishes the startup wizard begins After you enter all of the information on the wizard screens click No when prompted to run other wizards 3 From the Ready screen tap the Main Menu button on the status bar PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer 4 From the Main Menu tap Tools gt Test Labels 5 Select the test label you want to print and tap it Your test label prints If print quality is low go to Wizards gt Printing gt Print Quality Calibrate the Screen Ifyou are having problems with the full touch screen responding when you tap it you may need to calibrate the screen On the keypad press to enter the Main Menu Press 2 until the Wizard button is selected and then press Enter Press 2 until Calibration is selected and then press Enter Press 2 until Screen is selected and then press Enter uv d w N oa Tap the calibration points on the screen until the screen goes blank The touch screen then finishes the calibration process and returns you to the Ready screen Create and Print Labels You can use Intermec printer software to design and print labels with the PM43 and PM43c printers You can download label design software and print
30. Appendix B Default Settings Setting Description Default Reserve Determines if the printer is exclusively Disable reserved for one Bluetooth device The first Bluetooth device that connects with the printer locks out any other connection attempts Media Settings This section describes media settings for the printer To view these settings From the printer Main Menu select Settings gt Printing gt Media From the printer web page click the Configure tab gt Printing gt Media Note If you are using an icon printer that is not on a network you need to use PrintSet through a USB connection to configure media settings Setting Description Default Media Type Selects the type of media thatis Media With Gaps loaded in the printer Print Method Selects the method of printing Ribbon TTR for that the printer is using thermal transfer printers or No Ribbon DT for direct thermal printers PM43 and PM43c Mid Range Printer User Manual 119 Appendix B Default Settings 120 Setting Media Width Media Length Description Default Sets the width of the printable Variable area measured from the media margin X across the printhead Unit of measurement is defined in the Unit of Measure parameter L XU mg p Mnman INTERMEC 6001 36th Ave W Everett WA 98203 Sets the length of the printable Variable area measured from one edge of the label to the edge that is closest t
31. By default all menus are available from the Main Menu the first time you turn on the printer If necessary you can require a PIN to restrict access to menus or you can disable access to all menus Menu Access Setting Description Enable default All users can access the menus from the Main Menu and from the USB flash drive menu Enable with PIN Users need to enter a PIN to access the Main Menu or USB flash drive menu Disable Users cannot access the menus from the Main Menu or from the USB flash drive menu 1 Go to the Display menu for the printer From the web page select Configure gt System Settings gt Display From the Main Menu on a full touch screen select Settings gt System Settings gt Display 2 Select a Menu Access setting and save your changes 3 Ifyou select Enable with PIN you also need to type in a PIN and save your changes Configure the Printer with PrintSet PrintSet is a printer configuration tool that enables you to easily change your configuration settings You can also use the setup wizards in PrintSet to guide you through common configuration tasks 1 Make sure that you have Windows 2000 or later running on your PC 2 Download PrintSet from the Downloads page of the Intermec website at http www intermec com products printers_media software index aspx 3 Connect your printer to your PC using a serial or USB cable 60 PM43 and PM43c Mid Range Printer User Manual Chapter 4 Confi
32. Christian Kellner Samuel Cormier lijima Copyright O 2001 2002 Brian Stafford lt brian stafford uk linux net gt Copyright 1996 Markus Franz Xaver Johannes Oberhumer Copyright 2002 Nicolas Pitre Copyright 2003 Texas Instruments Inc Copyright 2003 Chris Larson Copyright 2004 Michael Opdenacker lt michaelo handhelds org gt Original version Copyright 2001 Russell King Mono compilers and tools Copyright 2001 2002 2003 Ximian and contributors Copyright C 2003 WIDE Project Copyright c 2002 2008 Matt Johnston Portions copyright c 2004 Mihnea Stoenescu Copyright c 2004 Jan Kneschke incremental Copyright C 1994 2008 Lua org PUC Ri O PM43 and PM43c Mid Range Printer User Manual Link to Source Code http www bluez org http www lprng com http git yoctoproject org cgit cgit cgi psplash http busybox net products html http sourceforge net projects wavplay http www enlightenment org http www gtk org http www stafford uklinux net libesmtp http www oberhumer com opensource lzo http tslib berlios de http www mono project com Main_Page https fedorahosted org dhcpv6 hetps matt ucc asn au dropbear dropbear html hetp www lighttpd org hetp www lua org 135 Copyright or License Text Copyright C 2004 2005 WIDE Project Copyright C 1995 1996 1997 1998 and 1999 WIDE Project Copyright 1989 1991 1992 by Carn
33. IPSEC IKEv2 over IPv6 SSH Supported Fonts Andale Mono Andale Mono Bold Century Schoolbook Roman CG Times CG Times Bold Letter Gothic Univers Univers Bold Univers Condensed Bold Univers Extra Condensed Supported Font Types TrueType OpenType Bitmap 104 PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications Supported Bar Code Symbologies 1D bar code symbologies 2D bar code symbologies Codabar Aztec Code 11 Code 16K Code 39 Code 49 Code 93 Data Matrix Code 128 Dot Code DUN 14 16 Grid Matrix EAN MaxiCode HIBC 39 MicroPDF417 HIBC 128 MSI modified Plessey Industrial 2 of 5 PDF417 Interleaved 2 of 5 Planet ISBT 128 Plessey Matrix 2 of 5 Postnet Straight 2 of 5 QR Code UPC RSS 14 USPS 4 State Customer Bar Code Supported Graphic File Types PCX PNG GIF and BMP Windows Drivers Support for Windows XP Vista Windows 7 Server 2003 Server 2008 Supports 32 bit and 64 bit editions PM43 and PM43c Mid Range Printer User Manual 105 Appendix A Specifications Interface Specifications Use this section to understand the standard interfaces available on the PM43 and PM43c printers RS 232 Serial Interface Use this table to understand the default settings of the serial port Default Settings of the Serial Port Parameter Default Setting Baud rate 115200 Data bi
34. T eae eee ey 62 Upload Fonts Images Applications Formats and Web Forms from a USB Storase Devices esterra nd un ERR ned Heh cis cles wee 64 About Printer Profiles 3 swine ween pL RR VEO eee at es t oy Seen 65 Save a Printer Profile s eU PURI e RR P IM 66 Load Printer Prorile 4 sez eet oae RD eC EE DRE COS ORARE 67 Install or Export a Configuration File csse 67 Customize the Printer WebPage sporis 0 eee e 68 5 Troubleshoot the Printer eee n n nnn nnn 69 Call Ptod ctSuppott 245 14 dass CREER Yeading EU ME e EE e nad 70 About Printer System Information sese eee 71 View Printer Statistics uoc bep dread See aad R PPITEE REY 72 Check the Printer Odometer sees 73 Set Maintenance Alettss o Bias bas RU ore RU E WU E 74 AboutAlertss 5 20 orent m SII ene OPAC eR ue tte d levee De ipae bees 75 Configure Error Alert Notification sese 75 Maintenance and Error Alerts 00 ccc ccc ccc cc cee cence raare 76 Troubleshoot Printer Problems and Find Solutions 0 0 0 0 cc cee cece cee ees 78 About Restoring Printer Defalis oris rrita ri nea E AE REPARAR NENNE EEA 82 Restore Defaults from the Printer Web Page 0 0 cece eee eee 82 Restore Defaults from the Main Menu sees 83 Restore Defaults on an Icon Printer eese nn 83 About Upgrading the Printer Firmware 0 0 0 cece eee eee eee 84 Download the Printer Firmware Update
35. UST parameter Thetag may be broken Try printing on a different label The TAGFORMAT defined for the operation determines the number of required parameters You may need to modify the TAGFORMAT For help see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual For more information see the EPC Tag Data Standard v1 1 revision 1 27 available from the EPCglobal web site at www epcglobalinc org 81 Chapter 5 Troubleshoot the Printer About Restoring Printer Defaults If you need to restore factory defaults on the printer you can use the printer web page a hardware based reset on the icon printer or the Main menu ona full touch printer From the printer web page and the Main Menu on a full touch printer you can choose to restore default network settings keep or delete user installed files and to restore all system settings Restore Defaults from the Printer Web Page You can restore the defaults of your printer from the printer web page if you are connected to a Wi Fi or Ethernet network 82 Start a web browser on your desktop PC In the address field type the printer IP address and press Enter The printer web page appears Click Login in the upper right corner of the screen The Login page appears Type your Username and Password in the text fields and click Login Select Services Restore Defaults The Restore Defaults menu appears with none of the check boxe
36. Wi Fi Communications Menu 52 PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer The Printing Menu PM43 and PM43c Mid Range Printer User Manual 53 Chapter 4 Configure the Printer Brightness Wireless 802 11 Bluetooth General System Name System Location Idle Information System Contact Time Format Virtual COM XML Response Mode Date Format RFID Display Language Menu Access Manage Services Maintenance Alerts Keyboad Input Time Screen Timeout Odometer Web Server User Resettable AM PM Feed Key Access Odometer Printer Date Odometer Avalanche Printhead Command Language Net1 Replace Printhead Alert Notification Method SmartSystems Clean Printhead Unit of Measure SNMP Faulty Dot Cutter Media Low Diameter LPR Ribbon Low Diameter IKEv2 Low Battery SSH Telnet The System Settings Menu 54 PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer Avalanche DNS SmartSystems Primary DNS Server Port Number Secondary DNS Server F Queue Server Address Port Number User Name Password Read Community Write Community SNMPv1 Status SNMPv2 Status Traps Status N Trap Name N Trap Address N Trap Port Number N The Network Services Menu Server Address Email Server SMTP Port Number Server Address From Address To Address PM43 and PM43c Mid Range Printer User Manual 55 Chapter 4 Config
37. abel printers that include integrated USB RS 232 and Ethernet interfaces You can connect the printers to a single desktop PC to a wired network or to a wireless network Features of both printers include e Print speeds of up to 10 ips 406 dpi printhead and 12 ips 203 and 300 dpi printhead USB host port for connecting storage devices scanners or keyboards e USB device port for connecting to a desktop PC Support for printer programming languages including Intermec Fingerprint Intermec Printer Language IPL Direct Protocol DSim and ZSim A wide range of printer accessories CCXv4 certified ENERGY STAR qualified product ENERGY STAR The products described herein comply with the requirements of the ENERGY STAR As an ENERGY STAR Partner Intermec Technologies has determined that this product meets the ENERGY STAR guidelines for energy efficiency For more information on the ENERGY STAR program see www energystar gov Note The ENERGY STAR does not represent EPA endorsement of any log product or service 2 PM43 and PM43c Mid Range Printer User Manual Chapter 1 About the Printer The PM43 and PM43c printers with an IEEE 802 11b g n radio installed are Wi Fi certified for interoperability with other CERTIFIED 802 11b g n wireless LAN devices Identify the Parts of the Printer Use these illustrations to familiarize yourself with the PM43 and PM493c printers Most of the illustrations in this
38. annel is gt Alerts Hidden SSID Enable gt Network Services Security Security Type Pre Shared Key v Association Pre Shared Key eee Password eee Anonymous Name Inner Authentication MSCHAPY2 a 7 Change wireless settings as needed You can also click Default Settings to restore all default Wireless 802 11 settings 8 Click Save when you are finished Configure Wireless Communications from the Main Menu If you have a touch panel printer you can configure wireless communications using the Wireless 802 11 wizard You can also configure wireless communications from the Main Menu 1 From the Ready screen press the Main Menu button The Main Menu appears 2 Select Settings gt Communications gt Wireless 802 11 3 Change settings as needed for your wireless connection 4 When you are finished save your changes 44 PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer About Bluetooth Communications The printer supports Bluetooth communications when the optional Wi Fi Bluetooth module is installed When Bluetooth is enabled you can use a Bluetooth bar code scanner to send scanned data directly to a Fingerprint application You can also make the printer discoverable by other Bluetooth devices and enable security if required You can set up Bluetooth communications from the printer web page from the printer Main Menu using Intermec PrintSet through a USB co
39. b with the ribbon wound counterclockwise PM43 and PM43c Mid Range Printer User Manual 31 Chapter 2 Set Up the Printer 5 Route the ribbon through the print mechanism and pull out approximately 20 cm 8 inches of ribbon leader The dotted line in this illustration shows how to load ribbon with the ink wound in 6 Turn the ribbon takeup hub counterclockwise until the ribbon becomes tight and runs wrinkle free through the print mechanism 7 Turn the printhead lift lever clockwise to lower the printhead 8 Close the media cover 32 PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer Connect the Printer to Power The full touch printer goes through a startup wizard the first time you turn on the power The icon printer goes through an LED startup sequence the first time you turn on the power 1 Connect one end of the power cord to the back of the printer and connect the other end to AC power 2 Press the power switch to turn on the printer As the printer starts up aprogress bar appears on the full touch interface When the printer has finished starting up the startup wizard appears After you complete the startup wizard you can choose to complete more wizards or you can go to the Ready screen theicons turn on and then turn off one at a time on the icon printer When the printer has finished starting up the blue Ready to Wor
40. communicate with your PC and with software applications such as Intermec PrintSet Use InterDriver to install printer driver software on your PC InterDriver is available from the Intermec website Follow this procedure to download InterDriver from the Intermec website and install the drivers Note Although Windows may auto detect the printer when you connect it to a PC through a USB port you must still install printer drivers on the PC for correct printer operation 1 Open a web browser and go to www intermec com 2 Select Support gt Downloads 3 Select these items a Inthe Product Category list select Printers b Inthe Product Family list select Printer Software Inthe Product list select InterDriver and then click Submit 4 Inthe InterDriver downloads page click InterDriver Windows ver X XX If a Security Warning dialog box appears click Run 5 Select I accept the terms in the license agreement and then click Next twice 6 Clear the Read installation instructions check box and then click Finish If a User Account control dialog box appears click Yes to continue InterDriver extracts the installation files to C Intermec InterDriver7 on your PC and starts InterDriver Wizard 7 Make sure that Install printer drivers is selected and then click Next 8 Make sure that Install a driver for a Plug and Play printer is selected PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer 9 Selec
41. ct Settings gt Communications gt Ethernet From the printer web page click the Configure tab gt Communications gt Ethernet Setting Description Default IPv4 IP Specifies how the printer obtains anIP DHCP Assignment address Method IPv4 IP Address Specifies the unique network level 0 0 0 0 address that is assigned to each device in a TCP IP network IPv4 Subnet Mask Specifies a number that defines the 0 0 0 0 range of IP addresses that can be used in a TCP IP network Default Router Specifies the IP address ofa router that 0 0 0 0 is used when a device sends a packet to another subnet or to an unknown destination DHCP Response Specifies if the printer receives DHCP Broadcast responses by broadcast or unicast IPv6 IP Specifies how the printer obtains an IP Automatic Assignment address for IPv6 networks Method PM43 and PM43c Mid Range Printer User Manual 113 Appendix B Default Settings Setting Description IPv6 IP Address Specifies the unique network level address that is assigned to each device in a TCP IP network IPv6 Wireless 802 11 General Settings This section describes the 802 11 general settings To view these 114 settings Default Automatic From the printer Main Menu select Settings gt Communications gt Wireless 802 11 gt General From the printer web page click the Configure tab gt Communications gt Wireless 802 11 Setting Network Nam
42. d route it through the print mechanism 4 Turn the printhead lift lever clockwise to close the printhead Close the media cover 6 Press the Print button to advance the media If you are switching to a new type of media you need to calibrate the sensors on the printer Load Ribbon 30 Thermal transfer printing provides a durable printout that is less vulnerable to chemicals heat and sunlight than direct thermal printing Make sure you select a ribbon type that matches the media you are using and that you configure the printer for thermal transfer media The printer supports thermal transfer ribbon rolls with the ink coated side facing either inward or outward To determine which type of ribbon you have use a pen or other sharp object to scratch through the ribbon against a piece of paper If you see a mark on the paper your ribbon is wound ink out PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer Ink in v Inkout Determining Whether Your Ribbon is Wound Ink In or Ink Out 1 Open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead 3 Slide the ribbon roll onto the ribbon supply hub and slide the empty ribbon core onto the ribbon takeup hub 4 For ribbon that has the ink wound out place the ribbon on the supply hub with the ribbon wound clockwise For ribbon that has the ink wound in place the ribbon on the supply hu
43. e Association Pre Shared Key Network Key Index Network Key 1 Network Key 2 Network Key 3 Network Key 4 User Name Password Anonymous Name Inner Authentication Description Default Selects the protocol the radio uses to None verify its identity and makes sure that it is authorized to communicate on the wireless network Selects the security method that the Open WEP radio uses to get access to the wireless network Defines the passphrase that allows None the radio to authenticate over the wireless network for both WPA and WPA2 security Range is 8 to 64 characters Selects the active network key to use 1 for WEP security Range is 1 to 4 Defines a network key that is used for Empty string WEP security Keys are entered in ASCII or hexadecimal preceded by Ox format Sets the name that the printer uses None when logging in to the network Range is 1 to 96 characters Sets the password that the printer None uses when logging in to the network Range is 1 to 96 characters Sets the outer EAP user name that Empty string the printer uses for logging in to the network Maximum length is 96 characters Selects the authentication method MSCHAPv2 that is used when the EAP type is EAP FAST PEAP or TTLS PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Setting Description Default CA Certificate Sets the name of the Certificate intermec pem Authority CA
44. e SSID Network Type Roaming Power Mode Channel Description Defines the wireless network To communicate all access points and wireless devices must have the same network name which is case sensitive Selects the radio behavior of the printer Ad Hoc mode allows the printer to communicate directly with another printer Infrastructure mode allows the printer to communicate through an access point Controls the roaming inclination of the printer The higher the level the less inclined the printer is to switch access points based on the printer received signal strength RSSI Select the power management setting for the radio Constant Awake provides the highest throughput but draws the most power Power Saving conserves the most power but provides the lowest throughput Fast Power Saving turns off components when they are not being used to draw less current Sets the common channel that radios in Ad Hoc mode use to transfer data Range is 1 to 14 Default INTERMEC Infrastructure Off Constant Awake 1 PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Setting Description Default Hidden Determines if the radio is allowed to look for Disable SSID SSIDs that have been hidden to prevent unauthorized devices from connecting to the wireless nework Wireless 802 11 Network Settings This section describes the 802 11 IPv4 and IPv6 settings To view these settings Fro
45. e Printer Load a Printer Profile Use this procedure to load a saved printer profile on the full touch printer 1 From the Ready screen press the Main Menu button The Main Menu appears 2 Select Tools gt Profiles The Profiles menu appears 3 Select Load The Load Profile menu appears 4 Select the profile you want to load on the printer and press miami 5 When Complete appears on the screen press to return to the Main Menu Install or Export a Configuration File You can save the current configuration of the printer and export it to a USB storage device for use in other printers You can also install a configuration file from another printer using a USB storage device 1 From the Ready screen press the Main Menu button The Main Menu appears 2 Select Tools gt USB Menu 3 Select Configuration PM43 and PM43c Mid Range Printer User Manual 67 Chapter 4 Configure the Printer 4 Toexporta configuration file from the printer memory to the USB storage device select Export Configuration A list of the available files appears To import a configuration file from the USB storage device to the printer memory select Install Configuration A list of the available files appears 5 Select the file you want to export or install 6 Press OK when the export or install confirmation box appears Customize the Printer Web Page 68 The printer web page visual presentation is specified using a CSS Cascading Style Shee
46. e at http www intermec com products pswinterdriver index aspx To connect the printer to your PC using a USB cable 1 Download and install the InterDriver software on your PC 2 Connect one end of the USB cable to the back of the printer and connect the other end to your PC You do not need to set up any parameters for USB communications Connect the Printer Using an IEEE 1284 Cable If you want to use a parallel port on the printer you can choose to have the IEEE 1284 parallel port installed either at the factory or by an authorized Intermec service technician You can use the parallel port with InterDriver The parallel port supports Universal Plug and Play UPnP compatibility nibble byte ECP and additional status reporting through IEEE 1284 nibble ID mode If you are using a parallel port to communicate with the printer you need e an IEEE 1284 interface adapter installed in the printer aparallel cable to run between the printer and the PC To connect the printer to your PC using an IEEE 1284 cable Connect the IEEE 1284 cable connector to the interface adapter port on the back of the printer and connect the other end of the cable into a parallel port on the PC PM43 and PM43c Mid Range Printer User Manual 39 Chapter 3 Connect the Printer Install Printer Drivers 40 Before you can use the printer with a Windows PC you need to install printer driver software on the PC Drivers enable the printer to
47. egie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California Copyright c 2001 2003 Networks Associates Technology Inc Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd Copyright 2003 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A Copyright c 2003 2010 Sparta Inc Copyright C 2000 2011 Carsten Haitzler and various contributors Copyright c 1999 Carsten Haitzler The Rasterman Copyright c 2001 2002 2003 2004 2005 2006 Expat maintainers Copyright 2009 Intermec Technologies Corp All rights reserved Based on code from Frank Da Cruz s excellent book Kermit A File Transfer Protocol Digital Press 1986 Copyright c 1997 Eric S Raymond Copyright C 1991 1998 Thomas G Lane Copyright 2006 Richard Wilson lt richard wilson netsurf browser org gt Copyright 2008 Sean Fox lt dyntryx gmail com gt Copyright c 1998 2009 Glenn Randers Pehrson 136 Link to Source Code http www racoon2 wide ad jp w http ipsec tools sourceforge net hetp www net snmp org hetp www enlightenment org hetp www libexpat org hetp www columbia edu kermit http giflib sourceforge net hetp www ijg org hetp www netsurf browser org projects libnsbmp http www libpng org pub png libpng html PM43 and PM43c Mid Range Printer User Manual Copyri
48. er The printer web page appears 3 Click Login The Login page appears PM43 and PM43c Mid Range Printer User Manual Appendix C Print Labels with INPrint 4 Type your Username and Password and then click Login The default value for Username is admin and the default value for Password is pass 5 Click the INPrint tab 6 Select the web form you want to print e Ifyou created the web form yourself click Customer Downloaded and then select che web form in the list Touseoneofthe Resident Intermec supplied web forms click Resident and then select the web form in the list v Intermec i PM43 PM43 0000000111 tea TNPrnt Ma Resident INPrint 203 returnadd 3xilbx 203 in demo 4x6 lbx 203 shipaddr 4x6 lbx 203 packslip 4x6 lbx Choose label to print Customer Downloaded 7 Type information in the web form as needed 8 Optional To preview the label on screen click Preview 9 To print the label click Print PM43 and PM43c Mid Range Printer User Manual 131 Appendix C Print Labels with INPrint Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_returnadd_3x1 lbx INTEREG 6001 36th Ave W Everett WA USA minimal lbx INTERMEC shipping bx 52401 20 Total Packages INTERM 2 3 y a dH os 3 D 3 lt L5 a af z ca S 2 31 we 3 lt se Eo o ojis Z e oc L3
49. er drivers from http www intermec com products printers_media software index aspx You can also use Fingerprint and IPL to create and print labels For more information see either the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual PM43 and PM43c Mid Range Printer User Manual 35 Chapter 2 Set Up the Printer Print on RFID Media 36 Media containing RFID tags is slightly thicker where the RFID tag is located The slight thickness of this part of the label may affect print quality For thermal transfer labels Intermec recommends using high quality ink ribbon To achieve the best possible print quality follow these guidelines e After you load RFID media restart the printer or run the RFID calibration wizard on a full touch printer To start the RFID calibration wizard go to Wizards gt Calibration gt RFID e fnecessary modify the TAGADJUST variable to make sure the RFID labels are properly aligned with the antenna e Ifnecessary avoid printing on the thickest part of the label For help configuring RFID parameters see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual PM43 and PM43c Mid Range Printer User Manual 3 Connect the Printer Use this chapter to connect the printer to a PC or to a network You can use the printer web page or the Main Menu on a full touch printer to configure the settings Chapter 3 Connect the Prin
50. extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are in this document Warning A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment Caution A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Safety Precautions gy Note You may use this printer on an IT power system PM43 and PM43c Mid Range Printer User Manual ix Before You Begin A A Warning Moving parts are exposed when the cover is open Make sure the cover is closed before you operate the printer Warning Do not open the electronics cover Dangerous voltage Warning Do not remove the bottom plate Dangerous voltage Warning Do not put your fingers inside the print mechanism when the power is on Caution Double pole neutral fusing Caution Do not spray t
51. fatermec PM43 PM43c Mid Range Printer Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2012 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending Wi Fi is a registered certification mark of the Wi Fi Alliance Bluetooth is a trademark of Bluetooth SIG Inc U S A fi PM43 and PM43c Mid Range Printer User Manual Contents Contents Before YOu Beg
52. g message appears To return to the Main Menu without restoring the default settings select No To return to the Restore Defaults list without restoring any defaults select Cancel Restore Defaults on an Icon Printer You can restore the printer defaults on an icon printer by performing a hardware based reset Turn the printer off and open the media cover Turn the printhead lift lever counterclockwise to raise the printhead Turn the printer on while pressing and holding the Feed button All of the default settings are restored on the printer Turn the printhead lift lever clockwise to lower the printhead and close the media cover PM43 and PM43c Mid Range Printer User Manual 83 Chapter 5 Troubleshoot the Printer About Upgrading the Printer Firmware You should check for periodic updates to the printer firmware Updated firmware can include bug fixes or additional features that you might find useful The latest version of the firmware is available from the PM43 or PM43c printer Downloads page on www intermec com You can upgrade the printer firmware using the printer web page aUSB storage device Download the Printer Firmware Update Before you can upgrade the printer firmware you need to download the upgrade file from the Intermec web site 1 Go to the Intermec website at www intermec com 2 Click Support gt Downloads 3 Use Product Category Product Family and Product to select the PM43 or PM43c
53. ght or License Text Copyright c 1998 2007 The OpenSSL Project C 1995 2004 Jean loup Gailly and Mark Adler Copyright c 2003 2009 Jouni Malinen lt j w1 fi gt and contributors C Copyright 2000 2008 Wolfgang Denk DENX Software Engineering wd denx de Copyright Freescale Semiconductor Inc 2004 2007 All rights reserved Copyright c 1997 2002 Jean Tourrilhes lt jt hpl hp com gt Alessandro Rubini 2008 Link to Source Code hetp www openssLorg hetp zlib net hetp www denx de wiki U Boot WebHome http ltib org http www hpl hp com personal Jean Tourrilhes Linux Tools html http www gnudd com sw fiq engine html This software is provided by all copyright holders as is and any express or implied warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose are disclaimed In no event shall any copyright holder or contributors be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss of use data or profits or business interruption however caused and on any theory of liability whether in contract strict liability or tort including negligence or otherwise arising in any way out of the use of this software even if advised of the possiblity of such damage PM43 and PM43c Mid Range Printer User Manual 13
54. gure the Printer Configure the Printer Using Programming Commands You can change configuration settings by sending programming commands directly from your PC to the printer through a terminal program such as Hyperterminal a serial connection or a network connection If your printer uses the Fingerprint programming language use the SETUP GET command followed by the node subnode and parameter setting For example here is a Fingerprint example that changes your media setting to labels with gaps SETUP GET MEDIA MEDIA TYPE LABEL W GAPS You must log in as an itadmin to perform a SET operation but you do not need to log in to perform a GET operation If your printer uses the IPL programming language this example changes your media setting to labels with gaps lt STX gt lt SI gt T1 lt ETX gt For more information on how to change configuration settings with a programming language see either the Intermec Fingerprint Command Reference Manual or the Intermec Printer Language IPL Command Reference Manual Configure the Printer Using SmartSystems Foundation You can use SmartSystems Foundation to change configuration settings on your printer The printer ships with the SmartSystems client loaded on it The console is part of SmartSystems Foundation and is available from the Intermec website To download SmartSystems Foundation go to www intermec com products smrtsysfoundation index aspx Configure the Printer Using To
55. he Printer Communications Wizards Wizard Line Analyzer Wireless 802 11 Bluetooth Calibration Wizards Wizard Media Screen RFID Label Taken Sensor Description Logs all incoming data on all communications channels and saves the data to a log file For experienced users Looks for wireless networks and sets up Wi Fi communications Available when Wi Fi Bluetooth module is installed Looks for discoverable Bluetooth devices and sets up Bluetooth communications Available when Wi Fi Bluetooth module is installed Description Calibrates the label gap sensor and shows current print settings Calibrates the touch screen Calibrates the optimallabel adjustment and output power setting for the RFID media loaded in the printer Available when the RFID module is installed Calibrates the label taken sensor used with the label dispenser Available when the label taken sensor is installed PM43 and PM43c Mid Range Printer User Manual 17 Chapter 1 About the Printer About Printer Languages The printer uses the Intermec Fingerprint printer command language by default You can load and run Fingerprint programs and send Fingerprint commands or Direct Protocol print jobs directly to the printer The printer supports these command languages Direct Protocol DP IPL Intermec Printer Language ZSim ZPL command language simulator DSim DPL command language simulator You can change the default pr
56. he printer with water If you are using a hose to clean the premises in an industrial environment remove the printer or protect it carefully from spray and moisture Caution Make sure you place the printer on an even surface that can safely support its weight and supplies Caution You must implement both hardware and software safety precautions to prevent the possibility of undefined system states Caution You must ensure that dangerous conditions cannot occur under any circumstances even for a brief period of time Caution Observe all safety and accident prevention regulations applicable to your specific region and application Caution Before you use a cleaning card carefully read the warning text on the envelope PM43 and PM43c Mid Range Printer User Manual Before You Begin Product Identification The machine labels are attached to the underside of the printer and contain information on type model serial number and AC voltage This document provides warnings regarding personal safety during operation of the printer Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty Disclaimer of warranties The sample code included in this document is presented for reference only The code does not necessarily represent complete tested programs The code is provided as
57. ibbon in the printer Load media in the printer The diameter of the remaining roll of media is lower than the specified value in the Ribbon Low Diameter setting Replace the ribbon The diameter of the remaining roll of media is lower than the specified value in the Media Low Diameter setting Replace the media The printer is configured as a direct thermal printer and thermal transfer ribbon is installed Remove the ribbon or configure the printer for thermal transfer media A print job is paused from the front panel Press the Print button to resume printing A user entered a menu from the front panel Press the Home button to return to the Ready screen Fingerprint only An application breaks uncontrolled A print job has been successfully completed The printer has reached a limit set in the Odometer Printer setting in Maintenance Alerts for the amount of media to print before being alerted The printhead has reached a limit set in the Odometer Printhead setting in Maintenance Alerts for the amount of media to print before being alerted The printer has reached a limit set in the Odometer User Resettable setting in Maintenance Alerts for the amount of media printed since the last reset PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer Error Alert Solution Printhead Too Hot The printhead is overheated and needs to cool down Wait for printing to resume automatically P
58. in tet e etd ER ota eerta ets ix Safety Informations cd 5 0 deh 8 bu berate ee eee Ei ede hay earns bats S ix Safety Preca tiohis ii odeur ex ERA UTE ES SUNS Oa EEA Cee UNES ix Prodtict Identification Ere LLi UE eu ed e Nonus xi Global Services and SUPPONE s Aa uae cece E ences Xi Warranty Information liess n xi Web Suppott 22 eere eret e e ex pede es xi Send Feedbacki o V VEU eir rere ciere D deum xi Tel ephoneSuppotrt eere euer MER ERU es xi Who Should Read This Manual sseeeee I xii Related Docuimehtsz iol ei e eb Mei RE Ne else Mare xii PatentInformatiotm ee eec IT EET IRE ES M PCI xii 1 AboutthePrinter 2 avodkxE E xxx REA ERRAE 1 About the PM43 and PM43c Printer elles s 2 Identify the Parts of the PIET ois secessu ke cya EEEE EIU 3 Abouctthe BEront Panels 2 ceto o ne obit che ces eet le ath Leg oS BUT 5 About the Ready to Work Indicator cece eens 6 About the Print Button isase lruebR Yee WERDE ERRANT 7 About the Icon Front Panel 2 0 0 ccc cece ec e 8 About the Full Touch Display Front Panel 000 0000 e eee eee 10 About the Ready Screen TAn AE ERENCE RIEA AA eee eee 11 About the Main Menu 0 c ccc cece ee 13 About Printer Languages esc essctp deen chs ape RD br erbe raped ela HEREDES ERR 18 Select a Command Language from the Web Page 0000005 18 Select a Command Language From the Main Menu
59. inter Printer Statistics Available on the Web Page Statistic Type Information Available SystemInformation Printer uptime and CPU usage firmware and kernel versions printer config and serial numbers flash and RAM memory information Print Statistics Total labels printed RFID tag success rate odometer values total distance printed printer and current printhead Supply Printhead and ribbon information Hardware Options Input output devices serial port information Network Interfaces MAC address TCP IP Bluetooth and 802 11 network information Font Information Name type location and size of installed fonts Bar Code Information Name and type of installed bar code fonts Image Information Name type location and size of installed images 1 Open a web browser on your PC 2 Inthe address bar type the IP address of your printer and press Enter The printer web page appears 3 Click the System Information tab 72 PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer 4 Click Statistics gt System Information The System Information page appears Intermec PM43 PM43 104700001 a Ern es ooo NAMECCENSEENCST UN Odometer System Information v Statistics System Information Uptime 3 Day 23 Hour 6 Minute Print Statistics Printer Uptime 17 Day 15 Hour 14 Minute Supply CPU Usage 50 Hardware Options Firmware Version P10 02 006369 Administration Statistics Kernel Version rg 8 PREEMPT Wed Nov
60. inter command language through the printer web page the Main Menu or PrintSet Select a Command Language from the Web Page If you are not going to use Fingerprint as the printer command language follow this procedure to change the command language from the printer web page 18 Note To use this procedure the printer must be connected to your Ethernet or wireless network Open a web browser on your PC In the address bar type the IP address of your printer and press Enter The printer web page appears 3 Click Login The Login page appears Type your Username and Password and then click Login The default value for Username is itadmin and the default value for Password is pass Click the Configure tab Click System Settings gt General PM43 and PM43c Mid Range Printer User Manual Chapter 1 About the Printer 7 Select a different printer command language from the Command Language list and then click Save 8 Select to reboot from the web page or turn the printer off and on The printer starts up in the command language you selected Select a Command Language From the Main Menu If you have a full touch printer you can use this procedure to change the printer command language from the Main Menu 1 From the Ready screen press the Main Menu button 2 From the Main Menu press Settings gt System Settings gt General 3 Scroll down until you reach Command Language 4 Use the horizontal scroll ba
61. is with all faults All warranties are expressly disclaimed including the implied warranties of merchantability and fitness for a particular purpose Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support gt Knowledge Central to review technical information or to request technical support for your Intermec product Send Feedback Your feedback is crucial to the continual improvement of our documentation To provide feedback about this manual please contact the Intermec Technical Communications department directly at TechnicalCommunications intermec com Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us PM43 and PM43c Mid Range Printer User Manual xi Before You Begin Who Should Read This Manual This user manual provides you with information about the features of the PM43 and PM43c printers and how to install configure operate maintain and troubleshoot them Related Documents The Intermec web site at www intermec com contains our documents as pdf files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click the Produc
62. k esses 41 About Wireless Communications 0 ccc cee cc ce cece e 42 Configure Wireless Communications from the Web Page 43 Configure Wireless Communications from the Main Menu 44 About Bluetooth Communications 0 00 c cece cece ee cee eee eee 45 Connect to a Bluetooth Device eese 45 Configure Bluetooth Communications from the Web Page 45 Configure Bluetooth Communications from the Main Menu 46 Abotutthe USB EOoSta oce d eke aire e Uer UA e e ate ep EE 47 Connect a USB Storage Devices rirci iiai re eiai e i ei i 47 4 Configure the Printer sssssansanannnnnnnnnnnnnnna 49 About the Printer Configuration Menus 00 0 cece eee 50 Configure the Printer Using the Web Page 00 cece eee eee eee 56 Configure the Printer Using the Main Menu sess 59 Restrict Access to the Main Menu 0 0c ccc cece nn 60 Configure the Printer with PrintSet eo eent eaaa AEAEE RAAE EA 60 Configure the Printer Using Programming Commands 61 Configure the Printer Using SmartSystems Foundation 61 Configure the Printer Using Touchless Configuration 04 61 iv PM43 and PM43c Mid Range Printer User Manual About Uploading Fonts Images Applications Formats and Web Pages 62 Upload Fonts Images Applications Formats and Web Forms from the Web Page ei pP RHE
63. k indicator turns on and stays on Ifa condition occurs that will prevent printing the Ready to Work indicator blinks PM43 and PM43c Mid Range Printer User Manual 33 Chapter 2 Set Up the Printer About Test Labels Print a test label after you have loaded media and ribbon to verify that you have installed everything correctly and also to get some important information about your printer The way you print a test label is slightly different between the full touch and the icon printer Please use the procedure for your printer Print a Test Label with the Icon Printer When you turn on the icon printer all of the LEDs on the display light up including the Ready to Work indicator One by one the LEDs turn off as the printer starts up The first LED to turn off is the Ready to Work indicator The LEDs then turn off following a sequence from the top left LED to the bottom right LED 1 Connect the printer to power and turn on the printer 2 The printer goes through its startup sequence and all of the LEDs light up When the last two LEDs are lit Printhead Hot and Maintenance press and hold the Print button until the test label starts to print 3 Release the Print button The series of three test labels prints out Print a Test Label with the Full Touch Printer 34 The first time you turn on the full touch printer or reset to factory defaults the printer runs a startup wizard to let you enter basic setup information
64. length of media in meters chat the 0 printer prints before the Odometer User Resettable alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Setting Description Default Odometer Printer Sets the length of media in meters that the 0 printer prints before the Odometer Printer alert is sent Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Odometer Current Sets the length of media in meters that the 0 Printhead printer prints before the Odometer Current Printhead alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Replace Printhead Sets the length of media in meters that the 0 printer prints before the Replace Printhead alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Clean Printhead Sets the length of media in meters that the 0 printer prints before the Clean Printhead alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Faulty Dot Sets the number of faulty dots on the 0 printhead before the Faulty Dot alert is sent if this alert is configured Range is 0 to
65. lers are delicate PM43 and PM43c Mid Range Printer User Manual Chapter 6 Maintain the Printer Clean the Printhead Cleaning the printhead on a regular basis is important for the life of the printhead and for the print quality You should clean the printhead each time you replace the media Follow this procedure to clean the printhead using the cleaning card If you need to clean additional residue from the platen roller or tear bar use a cotton swab moistened with isopropyl alcohol for other material The printhead is delicate and can easily be i Caution Never use hard or sharp tools to peel away stuck labels damaged Turn the printer off and disconnect the printer from power 2 Open the printer and remove the media and ribbon if installed 3 Insert most of the cleaning card under the printhead and then lower the printhead 4 Pull out the cleaning card and raise the printhead 5 Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue 6 Repeat Steps 3 through 5 if necessary 7 If necessary clean residue from the platen roller or tear bar with a cotton swab moistened with isopropyl alcohol 8 Once the parts are dry replace the media and ribbon in the printer 9 Close the printer reconnect power and turn on the printer PM43 and PM43c Mid Range Printer User Manual 89 Chapter 6 Maintain the Printer Clean the Media Guides Both the upper and lower media guides
66. m the printer Main Menu select Settings gt Communications Wireless 802 11 Network IPv4 or IPv6 From the printer web page click the Configure tab gt Communications gt Wireless 802 11 Setting Description Default IPv4 IP Sets how the printer obtains an IP DHCP Assignment address for IPv4 networks Method IPv4 IP Address Sets the unique network level address 0 0 0 0 that is assigned to each device in an IPv4 network Subnet Mask Sets a number that defines the range of 0 0 0 0 IP addresses that can be used in an IPv4 network Default Router Sets the IP address of a router thatis 0 0 0 0 used when a device sends a packet to another subnet or to an unknown destination DHCP Response Sets if the printer receives DHCP Broadcast responses by broadcast or unicast IPv6 IP Sets how the printer obtains an IP Automatic Assignment address for IPv6 networks Method IPv6 IP Address Sets the unique network level address Automatic that is assigned to each device in an IPv6 network PM43 and PM43c Mid Range Printer User Manual 115 Appendix B Default Settings Wireless 802 11 Security Settings This section describes the 802 11 security settings To view these 116 settings From the printer Main Menu select Settings gt Communications gt Wireless 802 11 gt Security From the printer web page click the Configure tab gt Communications gt Wireless 802 11 Setting Security Typ
67. mensions 181 x 252 5 x 431 8 mm 7 13 x 9 9 x 16 9 in Standard Media Cover PM43c Dimensions 244 9 x 252 5 x 500 2 mm 9 6 x 9 9 x 19 7 in Dome Media Cover PM43 Weight 15 8 kg 35 lbs PM43c Weight 12 7 kg 28 lbs Power Specifications Power Supply Requirements 100 240 V 4 A 50 60 Hz Temperature and Humidity Specifications Operating Temperature 5 C to 40 C 41 F to 104 F Storage Temperature 20 C to 70 C 4 F to 158 F Relative Humidity 20 to 80 non condensing PM43 Print Speed Resolution and General Media Specifications Print Mode Thermal Transfer or Direct thermal Print Speed variable 203 dpi 100 to 300 mm sec 4 to 12 ips 300 dpi 100 to 300 mm sec 4 to 12 ips 406 dpi 100 to 250 mm sec 4 to 10 ips Print Resolution 203 dpi 8 dots mm 300 dpi 11 8 dots mm 406 dpi 16 dots mm PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications PM43 Print Speed Resolution and General Media Specifications Continued Print Width Media Width Label Roll Diameter maximum Label Roll Core ID Label Length minimum Gap Length Between Labels Black Mark Length Media Thickness Media Density Liner Opacity maximum Ribbon Width Ribbon Roll Diameter maximum Ribbon Core L D Ribbon Core Length 203 dpi 108 mm 4 25 in max 300 dpi 106 mm 4 17 in max 406 dpi 104 mm 4 09 in max 19 05 to 114 3 mm 0 75 to 4 50 in 212 70 mm 8 38 in
68. munications For media or print quality settings click Printing For display audio service and general settings maintenance alert message triggers or to enable and disable 802 11 and Bluetooth click System Settings To set conditions that trigger error warning and information alert messages click Alerts For network related settings such as DNS WINS Net1 for web and email server information or if you are using a network management application such as Intermec SmartSystems click Network Services 7 Makeany changes to the settings you want to configure To save your changes click Save To reset all parameters on the page to the default settings click Default Settings PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer Configure the Printer Using the Main Menu If you have a full touch printer you can view or change the configuration settings by pressing the Settings button from the Main Menu 1 From the Ready screen press the Main Menu button 2 From the Main Menu press the Settings button The Settings menu appears Communications Bb Lu Er immu Lagi uw icis n m Printing System Settings Es 3 Network Services 3 Select the settings you want to configure and make your changes 4 Save your changes when prompted PM43 and PM43c Mid Range Printer User Manual 59 Chapter 4 Configure the Printer Restrict Access to the Main Menu
69. net interface has an RJ 45 socket for use with a standard RJ 45 cable The interface supports 10 100 Mbps Fast Ethernet 10BASE T 100BASE T and is fully compliant with the IEEE 802 3u standard You can find the network card MAC address on the back of the printer for a PM43 printer and on inside the media cover on the base for the PM43c printer ECT loll ess MAC Address Label Location on the PM43 PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications MAC Address Label Location on the PM43c PM43 and PM43c Mid Range Printer User Manual 109 Appendix A Specifications 110 PM43 and PM43c Mid Range Printer User Manual Default Settings This appendix contains all of the default settings for the printer Appendix B Default Settings Default Configuration Use this appendix to view the default settings on the printer The following tables list the default settings for the PM43 and PM43c printers If you restore the printer to factory default settings it will use the values listed here The order of the settings reflects the organization of the printer web page and Main Menu Serial Port Settings 112 e This section describes the serial port settings To view these settings From the printer Main Menu select Settings gt Communications gt Serial gt COMI From the printer web page click the Configure tab gt Communications gt Serial Note
70. ngs gt System Settings gt Manage Services From the printer web page click the Configure tab gt System Settings gt Manage Services PM43 and PM43c Mid Range Printer User Manual 125 Appendix B Default Settings Service Web Server FTP Avalanche Net1 SmartSystems SNMP LPR IKEv2 SSH Telnet Description Default Determines if che web server is enabled in the Enable printer Determines if the printer can use File Transfer Enable Protocol FTP Determines if the printer can be managed by Enable Wavelink Avalanche Determines if the printer can use Telnet to Enable communicate with Fingerprint Determines if the printer can be managed by Enable Intermec SmartSystems Foundation Determines if the printer can use SNMP Enable Determines if the printer can use the line printer Enable server LPR daemon Determines if the printer can use IKEv2 Disable Determines if the printer can use Secure Socket Enable Handling SSH Determines if the printer can use Telnet Enable System Maintenance Alert Settings This section describes the system maintenance alert settings such as the odometer distance To view these settings 126 e From the printer Main Menu select Settings gt System Settings gt Maintenance Alerts From the printer web page click the Configure tab gt System Settings gt Maintenance Alerts Setting Odometer User Resettable Description Default Sets the
71. nnection to a PC Connect to a Bluetooth Device If your printer has the full touch display you can use the Bluetooth wizard to discover and connect to an HID Bluetooth device such as a keyboard or a Bluetooth scanner configured as an HID slave 1 Make sure your Bluetooth device is turned on and discoverable and that the device is in range of the printer 2 From the printer Ready screen select the Main Menu 3 Select Wizards gt Communications gt Bluetooth 4 Follow the instructions to discover and connect to your Bluetooth device If you are unable to connect to the Bluetooth device you may need to change the printer Bluetooth settings Configure Bluetooth Communications from the Web Page Use this procedure to configure Bluetooth from the printer web page The printer must be connected to an Ethernet or wireless network and you must know the printer IP address 1 Open a web browser on your PC 2 In the address bar type the IP address of your printer and press Enter The printer web page appears 3 Click Login The Login page appears PM43 and PM43c Mid Range Printer User Manual 45 Chapter 3 Connect the Printer 4 Type your Username and Password and then click Login The default value for Username is admin and the default value for Password is pass 5 Click the Configure tab The Configuration Summary page appears 6 Click Communications gt Bluetooth The Bluetooth settings page appears Intermec UN PM
72. not writing to the printer to let the printer identify the tags RFID media type or run the RFID calibration wizard 80 PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer RFID Problems and Possible Solutions Continued Problem The RFID module is installed in the printer but RFID does not appear in the menu None of the RFID commands work Printing on regular media not RFID is slow and halted in between labels Iam using an application to write to RFID tags and the printer is printing VOID labels I receive this message No RFID tag found When I send a TAGREAD or TAGWRITE command I get this error message Tag format error PM43 and PM43c Mid Range Printer User Manual Possible Solution The printer is not communicating properly with the RFID hardware For help contact your local Intermec representative RFID is disabled Enable RFID from the web page or the Main Menu Go toSettings Main Menu or Configure tab web page gt System Settings gt Manage I O RFID is enabled Disable RFID from the web page or the Main Menu The printer may not recognize the RFID media type Restart the printer or run the media or RFID calibration wizard You may need to modify the TAGADJUST parameter e You may need to adjust the output power field strength to the antenna Make sure you are using RFID media You may need to modify the TAGADJ
73. ns You can install an optional label taken sensor that detects when the current label is removed and prints the next label 24 1 Open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer 3 Loada media roll onto the media supply hub Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide J 4 Route the media through the print mechanism The dashed line in this illustration shows the path to load media with the takeup hub installed 5 Turn the printhead lift lever clockwise to close the printhead PM43 and PM43c Mid Range Printer User Manual 25 Chapter 2 Set Up the Printer 6 Close the media cover 7 Press the Print button to advance the media If you are switching to a new type of media you need to calibrate the sensors on the printer Load Media for the Label Dispenser If you have the optional label dispenser installed in your printer the printer will separate self adhesive labels from the liner The label taken sensor causes the printer to wait for you to remove a label before printing the next one You can also install the internal media rewinder if you want to rewind the liner 1 Open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead 26 PM43 and PM43c Mid Range Printer User Ma
74. ns on when the printer is ready to print Ready to Work indicator Ready to Work Indicator Location Ready to Work Indicator Status Description On Printer is ready for a print job Blinking Printer is not ready for a print job Off Printer is turned off not communicating or not ready to print For example the printer may be starting up or performing a firmware upgrade 6 PM43 and PM43c Mid Range Printer User Manual Chapter 1 About the Printer About the Print Button The blue button on the front panel is the Print button Both models of printer have a blue Print button Use the Print button to feed media pause print jobs and print Use this table to understand the functions of the Print button Print Button Behavior State of the Printer Printer Behavior Starting Press the Print button during startup to enter Calibration mode or to restore defaults if che printhead is lifted Ready Press the Print button to advance media Press and hold the Print button for more than two seconds to perform a test feed If the print key feature is enabled on the printer reprints the last print job Printing Press the Print button to stop or pause printing The printer will stop after it completely prints one label Paused Press the Print button to resume printing Error Press the Print button to advance media if possible PM43 and PM43c Mid Range Printer User Manual 7 Chapter 1 About the Printer About
75. nt a file and configure the printer The USB storage device needs to be formatted as FAT16 or FAT32 When you insert a USB storage device into the printer a USB Device menu appears USB Device jy Remove USB ox Terie lima Ct ieltlenct p Export Resources 3 Print File PM43 and PM43c Mid Range Printer User Manual 47 Chapter 3 Connect the Printer 48 PM43 and PM43c Mid Range Printer User Manual 4 Configure the Printer Use this chapter to understand the organization of the configuration menu and the different ways you can configure the printer Chapter 4 Configure the Printer About the Printer Configuration Menus The structure of the printer configuration menus is consistent among the different interfaces You should see the same organization whether you are accessing the menus through the web page or the printer Main Menu There are five main printer configuration menus for each interface Communications Printing System Settings Network Services Alerts Use the following illustrations to understand where information is located in the printer configuration menus Not all configuration items appear in each type of interface The Communications Menu 50 PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer The Serial Communications Menu PM43 and PM43c Mid Range Printer User Manual 51 Chapter 4 Configure the Printer The Wireless 802 11
76. nter Print Quality Problems and Possible Solutions Continued Problem There are dark lines along the media path There are white vertical lines on the printout Part of a dotted line is missing The inner edge of the printout is missing The content on my printout is compressed Nothing shows up on my thermal transfer printout When I feed or print a label the ribbon is not taken up Instead it spills out the front of the printer The ribbon breaks PM43 and PM43c Mid Range Printer User Manual Possible Solution The printhead may be dirty Clean the printhead Try these possible solutions in order The printhead may be dirty Clean the printehead There may be missing dots on the printhead Replace the printhead Try these possible solutions in order The printhead may be failing Replace the printhead The strobe signal may be failing For help contact your Intermec service representative Try these possible solutions in order The media may not be properly installed or aligned Reload the media The media margin or X start parameter may be set too low Increase the setting The print speed may be too high Lower the print speed The ink coated side ofthe ribbon may not be facing the media Reload the ribbon Make sure the Print Method is set to Ribbon TTR Try these possible solutions in order Make sure your media setting is appropriate for the type of media yo
77. nual Chapter 2 Set Up the Printer 3 Loada media roll onto the media supply hub Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide 5 Routethe media through the print mechanism and out the front of the printer PM43 and PM43c Mid Range Printer User Manual 27 Chapter 2 Set Up the Printer 6 10 28 Insert the media in the opening between the label dispenser and the platen roller You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder if installed Pull the liner tight and push the label dispenser lever back into the closed position Turn the printhead liftlever clockwise to close the printhead Close the media cover Press the Print button to advance the media If you are switching to a new type of media you need to calibrate the sensors on the printer PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer Load Media from an External Supply You can place the media supply such as fanfold tickets or tags behind the printer or underneath it 1 Open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead PM43 and PM43c Mid Range Printer User Manual 29 Chapter 2 Set Up the Printer 3 Feed media through the slot in the back of the printer or from the slot in the bottom of the printer an
78. numeric keypad Press 123 or ABC to toggle between the alphabetic and numeric keys Inthe alphabetic keypad press Eo toggle between uppercase and lowercase letters PM43 and PM43c Mid Range Printer User Manual 15 Chapter 1 About the Printer 16 Inthe numeric keypad press a to toggle between shifted and unshifted key characters For example press the up arrow to toggle between and in the numeric keypad When you are finished typing press EN to return to the menu and then save your information About the Printer Wizards The full touch printer firmware includes several wizards you can use to quickly set up your printer The available wizards depend on the hardware you have installed in the printer You can start all of the wizards from the Main Menu except for the startup wizard The startup wizard appears the first time you turn on the printer and after the printer has been reset to the factory default state B Lu Wizards im Printing Ss Communications D Calibration Printing Wizards Wizard Description Media Setup Select media and printing type DT or TTR media width length and X margin Start and Stop Adjust values and print speed Print Quality Prints a series of labels to determine the best print quality setting Loading Media Shows how to load media Loading Ribbon TTR printers only Shows how to load ribbon PM43 and PM43c Mid Range Printer User Manual Chapter 1 About t
79. o the printhead Unit of measurement is defined in the Unit of Measurement parameter L J MANNIN Media length INTERMEC 6001 36th Ave W Everett WA 98203 PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Setting Description Default Media Margin X Sets the width ofthe margin from Variable the left edge of the label along the printhead to the edge of the printable area Unit of measurement is defined in the Unit of Measurement parameter Media margin I A J SF HVT INTERMEC 6001 36th Ave W Everett WA 98203 Clip Default Determines if the printer prints Off items outside the printable area of the label When this is set to Off the printer returns an error if any part ofa bar code label cannot be printed because that part extends beyond the printable area When this is set to On the printer prints all bar code labels but may also print unreadable incomplete labels Start Adjust Sets the length of media the 0 printer feeds positive value or retracts negative value before printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to 9999 PM43 and PM43c Mid Range Printer User Manual 121 Appendix B Default Settings Setting Stop Adjust Media Calibration Mode Length Slow Mode LTS Sensitivity Level Print Quality Settings This section describes
80. o your network PM43 and PM43c Mid Range Printer User Manual 41 Chapter 3 Connect the Printer 3 Turn the printer on If your printer uses a DHCP server to assign IP addresses the IP address appears in the lower left corner of the screen e Foran icon printer use Intermec PrintSet to retrieve the printer IP address If you are not using a DHCP server to automatically assign IP addresses to devices in your network you must set a static IP address and other network information manually Continue with the next step 4 Foranon DHCP network e Fora full touch printer from the Main Menu select Settings gt Communications gt Ethernet gt IPv4 or IPv6 and change the settings as needed e For an icon printer configure the Ethernet settings through PrintSet IPv4 and IPv6 Ethernet Settings Setting Default IPv4 IP Assignment Method DHCP IPv4 IP Address 0 0 0 0 Subnet Mask 0 0 0 0 Default Router 0 0 0 0 DHCP Response Broadcast IPv6 IP Assignment Method Automatic IPv6 IP Address Automatic About Wireless Communications 42 The printer supports wireless communications when the optional Wi Fi Bluetooth module is installed You can configure wireless communications from the printer web page e from the printer Main menu if your printer has full touch display front panel PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer By default the printer supports DHCP networks
81. r dd mm yyyy Enable 1234 Disable PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Setting Description Default Feed Key Access Determines if the Feed button on the Enable printer keypad is enabled or disabled Volume Sets the printer volume Off System 1 0 Settings This section describes system I O settings for the printer To view these settings From the printer Main Menu select Settings gt System Settings gt Manage I O From the printer web page click the Configure tab gt System Settings gt Manage I O Setting Description Default Wireless 802 11 Determines if the printer is allowed to Enable communicate using its 802 11 radio Supported only if the optional Wi Fit Bluetooth module is installed Bluetooth Determines if the printer is allowed to Enable communicate using its Bluetooth radio Supported only if the optional Wi Fi Bluetooth module is installed RFID Determines if the printer is allowed to Enable communicate using its RFID radio Supported only if the RFID module is installed Virtual COM Determines if you can enable the USB port to Disable be used as a virtual serial port System Network Services This section lists the network services you can manage from the printer You will only see Manage Services from the menus if you have an Ethernet or Wireless module installed in the printer To view these services e From the printer Main Menu select Setti
82. r User Manual Chapter 6 Maintain the Printer Adjust the Printhead Balance If your labels are printing lighter on one side than the other you probably have an unbalanced printhead The printer is adjusted at the factory for full width media If you are using media that is less than full width 4 inches or 102 mm Intermec recommends that you adjust the position of the printhead balance arm so that the printhead is correctly pressured against the media 1 Open the media cover 2 Ifyou have thermal transfer ribbon installed remove it 3 Turn the printhead lift lever counterclockwise to raise the printhead 4 Press down on the blue part of the printhead balance bar and move it outward for wider media inward for narrower media 5 Close the printhead and load the ribbon 6 Testand readjust the printhead balance if necessary 7 Close the media cover PM43 and PM43c Mid Range Printer User Manual 95 Chapter 6 Maintain the Printer Adjust the Printhead Pressure 96 You may need to adjust the printhead pressure on the printer if e you are using thicker or thinner media than previously your labels are printing ligher on one side than the other your thermal transfer ribbon starts to crease Do not use a higher printhead pressure than necessary It may increase the wear on the printhead and shorten its life 1 Open the media cover 2 Usea straight slot screwdriver to adjust the p
83. r serial number Printer configuration number Firmware type and version Printer command language Wireless or serial port settings Installed options Media settings Ethernet settings Bluetooth settings You can find all of this information on the printer web pages or on a test label 70 PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer About Printer System Information Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware You may need this information if you want to contact Intermec Product Support for assistance or troubleshooting Intermec PM43 PM43 0000000111 oe CUNS SS oo gr NN Odometer Summary gt Statistics Printer XML Printing Log Printer Serial Number 0000000111 Firmware Command Language ZSim Firmware Version P10 02 006335 Installed Options Main Logic Board Part Number 234 046 003 Serial Number VCLSIN1118161 Ethernet Part Number Serial Number Serial Port Part Number Serial Number USB Device umber serial Number Thermal Printhead System Information Tab in Printer Web Pages PM43 and PM43c Mid Range Printer User Manual 71 Chapter 5 Troubleshoot the Printer View Printer Statistics Use the printer web page to view important statistics on the printer You can view everything from printer uptime to the images installed in the pr
84. r to select the command language you want to use and then save your change 5 Turn the printer off and then on The printer starts up in the command language you selected Printer Options and Accessories You can use these printer options and accessories sold and ordered separately with the PM43 and PM43c printers Most options are either installed at the factory or can be installed by factory service technicians in the field Accessories are designed to be installed by the customer PM43 and PM43c Options and Accessories Option or Accessory Description Airline Boarding Pass Use the airline boarding pass option to print boarding passes from fanfold media The airline boarding pass option includes a ticket shelf media guides and an extended tray Collapsible Core Use the collapsible core accessory to easily remove ribbon from the takeup hub PM43 and PM43c Mid Range Printer User Manual 19 Chapter 1 About the Printer 20 PM43 and PM43c Options and Accessories Continued Option or Accessory Cutter Cutter Tray Dome Cover PM43c Description Use the cutter option to cut media into individual labels Use the optional cutter tray accessory to collect the cut off labels Use the dome cover on the PM43c to accommodate large rolls of media and protect the inside of the printer from dust and debris Dual USB Host Port Board Use the dual USB host port board to add DUART Board Extended Base with Full
85. ressure screw Turn the screw clockwise to increase the pressure resulting in darker print Turn the screw counterclockwise to decrease the pressure resulting in lighter print 3 Test and readjust the printhead pressure if necessary PM43 and PM43c Mid Range Printer User Manual Chapter 6 Maintain the Printer Adjust the Label Gap and Black Mark Sensor The label gap sensor is a transmissive sensor that controls how the printer feeds media by detecting gaps between the labels The black mark sensor is a reflective sensor that detects black marks on continuous media The sensor contains a blue LED which is strong enough to see through media You can use the blue LED to help determine the proper location for the sensor 1 Open the media cover 2 Adjust the label gap and black mark sensor Turn the sensor adjustment knob counterclockwise to move the sensor toward the outside of the printer Turn the sensor adjustment knob clockwise to move the sensor toward the inside of the printer 3 Close the media cover PM43 and PM43c Mid Range Printer User Manual 97 Chapter 6 Maintain the Printer 98 PM43 and PM43c Mid Range Printer User Manual A Specifications This appendix contains specifications for the PM43 and PM43c printers Appendix A Specifications Printer Specifications 100 Physical Specifications PM43 Dimensions 294 6 x 284 2 x 483 5 mm 11 6 x 11 2 x19 in PM43c Di
86. rinter off 3 Insert the USB storage device into a USB host port Restart your printer An upgrading firmware message appears as the upgrade file is loaded into the printer memory This process may take a few minutes Remove the USB storage device PM43 and PM43c Mid Range Printer User Manual 85 Chapter 5 Troubleshoot the Printer 86 PM43 and PM43c Mid Range Printer User Manual 6 Maintain the Printer Use the information in this section to understand how to clean adjust and replace parts of the printer Chapter 6 Maintain the Printer About Cleaning the Printer gt gt D 88 To properly maintain the printer you should clean it regularly You can clean these parts of the printer e The printhead e The media guides e The exterior of the printer Caution To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Caution Use only the cleaning agents specified in this section Intermec is not responsible for damage caused by any other cleaning materials used on this printer Caution Isopropyl alcohol is a highly flammable moderately toxic and mildly irritating substance Follow these guidelines for cleaning the printer Always remove the power cord before cleaning Never spray the printer with water Protect it from water when cleaning the premises e Never use any sharp tools for removing stuck labels The printhead and rol
87. rinthead Lifted Red Printhead is lifted Off Printhead is lowered General Error Red There is a printer problem not associated with one of the other icons Off There are no general errors i j Pause White The printer is paused Off The printer is not paused Maintenance Amber Maintenance is required and a lifetime odometer setting has been reached A Flashing The firmware is being upgraded the printer is amber recovering or restoring the firmware or the printer is calibrating Once the process is complete the printer will turn off Off No maintenance is required PM43 and PM43c Mid Range Printer User Manual 9 Chapter 1 About the Printer About the Full Touch Display Front Panel The full touch display front panel contains a 3 5 inch touch panel and a keypad for entering information or navigating through the user interface The Full Touch Display Front Panel on a PM43 Printer The full touch screen is a resistive touch panel that supports touch input with fingers gloved hands or a stylus You only need to touch the screen once to make a selection Use the keys on the front panel to enter information into the screen or to navigate the Main Menu if the touch screen is not working properly Both the PM43 and the PM43c contain these keys on the front panel 0 to 9 Enter period minus Clear F1 to F5 and an Orange Shift key 10 PM43 and PM43c Mid Range Printer User Manual
88. rinthead Not The printer is not detecting the printhead Check to Detected make sure the printhead is installed and that the printhead cable is firmly connected to the printhead Faulty Dot The printhead has reached the number of faulty dots set in the Faulty Dots setting in Maintenance Alerts You may need to replace the printhead Replace Printhead The printer has reached a limit set in the Replace Printhead setting in Maintenance Alerts for the amount of media to print before replacing the printhead Replace the printhead Clean Printhead The printer has reached a limit set in the Clean Printhead setting in Maintenance Alerts for the amount of media to print before cleaning the printhead Clean the printhead No RFID Tag Found The printer can not find an RFID tag RFID Not Installed You are attempting to write to a tag but the printer does not support RFID You must install the RFID module in the printer to be able to write to RFID tags Upgrading Firmware The printer is going to start upgrading the firmware Do not try to send anything to the printer Printer is Rebooting The printer is going to restart Wait until the printer is ready before attempting to communicate with it Started The printer is in the process of starting up Motor Too Hot The printer motor has reached its maximum operating temperature limit Let the motor cool down before you resume printing PM43 and PM43c Mid Range Printer User Manual 77 Chapter 5
89. s a 76 mm 3 in core The hub option also includes a paper low sensor Short Cover PM43c Use the short cover on the PM43c to accommodate large rolls of media Touchless Configuration Use the touchless configuration option to be able to configure the printer from an RFID reader IP30 Wi FitBluetooth Module Use the Wi Fi Bluetooth module to be able to communicate with your printer wirelessly PM43 and PM43c Mid Range Printer User Manual 21 Chapter 1 About the Printer 22 PM43 and PM43c Mid Range Printer User Manual 2 Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer You will find information about loading media and ribbon printing a test label calibrating the full touch screen and adjusting the printer Chapter 2 Set Up the Printer About Media The PM43 and PM43c printers can print on labels tickets tags and continuous stock The procedure you use to load media depends on how you are operating the printer and the options you have installed Load Media for Tear Off Printing Use this section to load media when you want to manually tear off labels against the tear bar on the printer You can use these types of media for tear off printing Non adhesive continuous stock Self adhesive continuous stock with liner Self adhesive labels with liner Tickets with gaps with or without perforations Tickets with black marks with or without perforatio
90. s selected To restore all default settings select all of the check boxes and then click Restore You can also restore only the defaults for specific settings Torestore the current network settings select the Network settings check box Torestore all applications fonts and other files you have installed on the printer select the User files check box Torestore all current system settings select the System Settings check box When you receive a message to reboot the printer on your desktop PC click OK and restart the printer PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer Restore Defaults from the Main Menu If you have a printer with a full touch display you can restore the printer to default settings from the Tools menu 1 From the Ready screen open the Main Menu 2 Select Tools Restore Defaults The Restore Defaults menu appears with all items in the list selected by default To restore all default settings continue with the next step You can also change the settings that are restored as follows To keep the current network settings clear the Network settings check box Tokeepallapplications fonts and other files you have installed on the printer clear the User files check box To keep all current system settings clear the System Settings check box Tap the right arrow and when prompted tap Yes to restore default settings and reboot A confirmin
91. sent to an email address an SNMP trap or both You can enable or disable each type of alert set the number of times the alert is repeated set the unit of measure that determines how often the alert is sent and change the default text message for the alert Configure Error Alert Notification The way you receive error alerts is determined by the notification method you configure You can choose between receiving notifications by SNMP trap email or SNMP trap email To configure the way you are notified about error alerts From the printer Main Menu select Settings gt System Settings gt General gt Alert Notification Method From the printer web page login and then click the Configure tab gt System Settings gt General gt Alert Notification Method PM43 and PM43c Mid Range Printer User Manual 75 Chapter 5 Troubleshoot the Printer Maintenance and Error Alerts Use these tables to understand and troubleshoot some common error alerts you may receive and how to fix them 76 Error Alert Label Not Taken Printhead Lifted Out of Ribbon Out of Media Ribbon Low Media Low Ribbon Installed Printer in Pause Mode Printer in Menu Mode Application Break Print Job Complete Odometer Printer Odometer Printhead Odometer User Resettable Solution Printing has been stopped because a label is obstructing the label taken sensor Remove the label to resume printing Lower the printhead Load r
92. t You can customize the look of the web page by modifying the CSS The printer web page internally loads the default style css prior to loading the user customized style css The customized style css does not need to contain the complete set of CSS directives it may only specify the subset of CSS styles that the user wishes to customize 1 Retreive the default CSS file from the printer http lt printerip gt format style css 2 Modify the style sheet to make the web page look the way you want it and save your changes 3 Upload the style sheet to the printer using this FTP to printer path home user webpage style css PM43 and PM43c Mid Range Printer User Manual 5 Troubleshoot the Printer Use this chapter to troubleshoot the printer Chapter 5 Troubleshoot the Printer Call Product Support If you cannot find the answer to your problem in the Troubleshooting section go to the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request customer support If you still need help after visiting Knowledge Central call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact Us to find your local Intermec representative Before you call Intermec Product Support make sure you have this information ready Printe
93. t your printer model from the list and then click Next Be sure you select the correct printhead size 203 or 300 dpi printer language and so on 10 Optional Type a new Printer Name to change the default printer name You can also select Use this printer as the default printer to have Windows automatically select this printer when you print documents from your desktop PC To share this printer with other users select Share name and type a name for the printer When you are finished click Next 11 Click Finish to install the printer drivers and then click Close to exit InterDriver Wizard About Connecting the Printer to Your Network You can connect the printer to your network using the integrated Ethernet interface optional Wi Fi Bluetooth wireless interface These network interfaces provide features such as security FTP server web server and Alert handling Connect the Printer to an Ethernet Network Use the Ethernet port to set up the PM43 or PM43c as a network printer The printer is set to automatically retrieve an IP number from the network DHCP when you turn on the printer You can use the network connection with InterDriver You can also use it to directly send commands to the printer through a terminal connection Telnet or you can send instructions through FTP 1 Turn the printer off 2 Connect the Ethernet cable to the Ethernet port in the rear of the printer and connect the other end of the cable t
94. te Sleep Timer Selects the amount of time the Disable printer waits before it goes to Sleep mode Command Language Sets the printer command Fingerprint Alert Notification Method Unit of Measure language If changed requires restart Selects how you want the printer SNMP Trap to notify you of printer alerts Email Selects the unit of measure that Dots is used to define several printing parameters Display and Audio Settings This section describes display and audio settings for the printer To view these settings 124 From the printer Main Menu select Settings gt System Settings gt Display From the printer web page click the Configure tab gt System Settings gt Display or Audio Setting Brightness Idle Information Time Format Date Format Menu Access PIN Screen Timeout Description Selects the brightness of the printer screen Selects the information that appears on the printer screen when it is in Idle mode Selects the format used to display time on the printer Selects the format used to display date on the printer Determines if the Menu button on the printer web page is accessible Sets the password that allows access to the Menu button on the printer web page if the Menu Access parameter is set to Enable With PIN Range is 4 to 16 characters Selects how long the printer screen stays on before the screen saver starts Default Medium IPv4 address 24 Hou
95. ter About Connecting the Printer to Your PC You can connect the printer to your PC using one of these cables e Serial cable e USB cable IEEE 1284 parallel printer adapter cable optional Connect the Printer Using a Serial Cable 38 You can use a serial connection to communicate with your PC and to run PrintSet or InterDriver You can also use the serial port to send commands directly to the printer through a terminal connection Before you can establish a serial connection make sure the settings on the PC match those of your printer Serial Port Settings on the Printer Parameter Default Setting Baud Rate 115200 Data Bits 8 Parity None Stop Bits 1 Hardware Disable ENQ ACK Disable XON XOFF Disable XON XOFF From Disable New Line Character CR LF 1 Connect one end of the DB9 to DB9 RS 232 cable to the back of your printer and connect the other end of the cable to a serial COM port on the PC 2 Ifnecessary change the PC serial port configuration to match your printer PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer Connect the Printer Using a USB Cable Intermec recommends that you only connect one printer to your PC either directly or through a hub To connect the printer to a PC through the USB device port you need e aUSB Type A to USB Type A cable Intermec InterDriver amp software To make sure you have the latest version of InterDriver go to the download websit
96. to locate your file b Double click the file to select it c Click Upload The file uploads to the printer 8 Click Save when you are finished Upload Fonts Images Applications Formats and Web Forms from a USB Storage Device You can use a USB storage device to install fonts images applications formats and web forms to the printer Use this table to understand where your files need to be located on the USB storage device for the printer to install them File Type Directories for the USB Storage Device File Type Directory to Place the File Font fonts Image images Fingerprint Application scripts Form Layout forms Web Form webforms 1 Copy your file s to a USB storage device using the directories in the table 2 Insert the USB storage device into one ofthe USB host ports on the printer 3 If you have an icon printer the files are automatically uploaded to the printer If you have a full touch printer the USB Device menu automatically appears a Select Install Resources b Select the type of file you want to install For example select Fonts to install a font 54 PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer c Select the file you want to install and wait until the item turns gray and a checkmark appears next to it The file is now successfully installed in the printer d Continue to another file if you have more files to install About Printer Profiles After yo
97. ts 8 Parity None Stop bits 1 Hardware Disable The printer end of the serial cable is a DB9 pin and the PC end is dependent on the model of the desktop computer RS 232 Serial Cable DB9 Pins Pin Signal Description 1 External 5 VDC Max 500 mA 2 TXD Transmit data 3 RXD Receive data 4 5 GND Ground 6 7 CTS Clear to send 106 PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications Pin Signal Description 8 RTS Request to send 9 USB Device Interface You connect a cable with a Type A connector and a Type B connector from your PC to the printer The Type A connector plugs into the PC and the Type B connector plugs into the printer AG USB Type A Connector USB Type B Connector To use the USB interface to print from a PC you need to have the Intermec InterDriver printer driver installed on your PC Intermec recommends that you only connect one printer to each USB port on the PC either directly or through a hub You cannot connect other devices such as a keyboard or a mouse to the same hub USB Host Interface Use the USB host device to connect USB devices to the printer such as HID bar code scanners keyboards USB storage devices and USB hubs USB Host Interface PM43 and PM43c Mid Range Printer User Manual 107 Appendix A Specifications USB Host Interface Pins and Descriptions Pin Description 1 VBUS 2 D 3 D 4 Gnd Ethernet Interface 108 The Ether
98. ts tab 3 Using the Products menu navigate to your product page For example to find the PM43 printer product page click Printers and Media gt Industrial Printers gt PM43 Mid Range Printer 4 Click the Manuals tab If your product does not have its own product page click Support gt Manuals Use the Product Category the Product Family and Product to find your documentation Patent Information Product is covered by one or more of the following patents 5110226 5915865 5180232 5927876 5186558 5484991 6015241 5488223 6023284 5542487 5564841 6068420 5581293 6088049 5593238 6146030 5625399 6151055 5625401 6175376 6283651 5693931 6345920 6350071 5714995 6618162 6665089 5781708 6685371 6732451 5853252 7274384 5859656 7324125 5890817 5940107 5206662 5946020 5473984 5988898 6025861 5548688 6042279 5562034 6068418 6092940 5601373 6099176 6126348 5623297 6189788 5638106 6203131 6210054 6232994 6462765 6505982 5746521 6585437 5751330 5803635 6791591 6802659 5841954 7245227 7329449 5897255 7338914 5915864 7450265 There may be other U S and foreign patents pending xii PM43 and PM43c Mid Range Printer User Manual 1 About the Printer This chapter introduces the PM43 and PM43c printers and includes descriptions of printer features and basic operation Chapter 1 About the Printer About the PM43 and PM43c Printer The PM43 and PM43c printers are rugged l
99. u are using Make sure that the ribbon is fitted correctly Reload the ribbon Theenergy control may be faulty For help contact your Intermec Service representative 79 Chapter 5 Troubleshoot the Printer Print Quality Problems and Possible Solutions Continued Problem Possible Solution The ribbon wrinkles Try these possible solutions in order The ribbon tension bar may not be adjusted correctly Use a large straight slot screwdriver to adjust the ribbon tension bar e You may need to adjust the media edge guide The printhead pressure may be too high Decrease the printhead pressure Networking Problems and Possible Solutions Problem Possible Solution The Ethernet or wireless network Try these possible solutions connection is not working Make sure your network cable is correctly securely connected to your printer and a straight pin to pin cable not a crossover cable Make sure your PC is correctly configured for and connected to your network Make sure your printer is correctly configured for your network I cannot connect to the printer If you are connecting your printer with a web page crossover network cable you may need to disable the web browser s proxy settings on your computer to access the printer web page RFID Problems and Possible Solutions Problem Possible Solution The printer has RFID media After you load RFID media restart the loaded but it is
100. u change printer default settings to meet your needs you can save those settings as a printer profile The printer supports multiple profiles that you can save and load at any time For example you can create one profile to use when you are printing on continuous label stock and a different profile to use when you are printing on label stock with gaps Printer profiles are only supported from the Main Menu on the full touch printer The following printer settings are not saved in a profile e IP address for either IPv4 or IPv6 networks Media calibration settings for the label stop sensor Remote port or remote host values for a remote computer accessing the printer through raw TCP PM43 and PM43c Mid Range Printer User Manual 55 Chapter 4 Configure the Printer Save a Printer Profile Use this procedure to save the current settings as a printer profile 1 From the Ready screen press the Main Menu button The Main Menu appears 2 Select Tools gt Profiles The Profiles menu appears Profiles Load 3 Select Save The Save Profile menu appears 4 Select the Filename text box and type a name for the profile The profiles can have up to sixteen characters 5 Press kal on the SIP to save your profile name and go back to the Save Profile menu 6 Press E and wait until Complete appears on the screen 7 Press to return to the Main Menu 66 PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure th
101. uchless Configuration You can use touchless configuration to configure a printer without turning it on or while it is in the box If you have the touchless configuration option installed in your printer an RFID tag receives and stores data from an external IP30 RFID reader and configures the settings when the printer is turned on The air protocol supported is EPCGlobal Class 1 Gen 2 The available programmable memory is 384 bytes of USER memory bank PM43 and PM43c Mid Range Printer User Manual 61 Chapter 4 Configure the Printer Touchless configuration supports the configuration of these settings Command language IPv4 Settings Localized language e RS 232 e Paper type or label media SSID To write to a tag or read from a touchless configuration tag 1 Hold the IP30 in a horizontal orientation 2 Stand in front of the touchless configuration label and hold the IP30 within 10 cm of the packaging surface 3 Execute the write or read command About Uploading Fonts Images Applications Formats and Web Pages You can use the printer web page a USB storage device or PrintSet to upload fonts images applications formats and web forms to the printer You can only delete fonts images applications and web forms that you upload to the printer You cannot delete the files that are installed as part of the printer firmware Upload Fonts Images Applications Formats and Web Forms from the Web Page You can
102. ure the Printer The Alert Menu Configure the Printer Using the Web Page If you are using Ethernet or Wi Fi communications you can change configuration settings from the web page of the printer You should have already connected your printer to your network and obtained an IP address 1 Open a web browser on your PC 56 PM43 and PM43c Mid Range Printer User Manual 2 In the address bar type the IP address of your printer and press Chapter 4 Configure the Printer Enter The printer web page appears Home Communications faleimec ge PM43 Pm43 0000000111 Ready woi Serial 115200 8 None 1 4 Installed Options 10 222 122 13 Option Part Number Serial Number Main Logic Board 234 046 003 VCLSIN1118161 Ethernet Serial Port USB Device Thermal Printhead 1 959034 00 00083 00042 Front Panel 234 040 004 VCLSIN111800178 3 Click Login The Login page appears 4 Type your Username and Password and then click Login The default value for Username is itadmin and the default value for Password is pass 5 Click Configure The Configuration Summary page appears PM43 and PM43c Mid Range Printer User Manual 57 Chapter 4 Configure the Printer 58 6 To see a complete list of printer settings click Configuration Summary To configure printer settings click an item in the navigation pane Forserial Ethernet Wireless 802 11 or Bluetooth settings click Com
103. you use the amount of energy to the printhead the print speed and the ambient temperature of the room you print in The firmware detects the new printhead when you restart the printer Turn the printer off and disconnect the printer from power Open the media cover 1 2 3 Remove the media and ribbon if installed 4 Turn the printhead lift lever counterclockwise to raise the printhead 5 Detach the magnetic pressure arm from the printhead bracket and disconnect the two cables from the printhead as you remove it from the printer PM43 and PM43c Mid Range Printer User Manual 91 Chapter 6 Maintain the Printer 6 Connect the two printhead cables to the new printhead 7 As you insert the new printhead bracket into the printer make sure the metal arms on the printhead go around the magnetic pressure arm bar Attach the magnetic pressure arm to the printhead 8 Replace the media and ribbon in the printer 9 Turn the printhead lift lever clockwise to lower it 10 Close the media cover reconnect power and turn on the printer Replace the Platen Roller 92 If the printer platen roller gets damaged or wears out it is easy to replace On the PM43 printer you can store a spare platen roller in the holder located under the media holder Just insert the platen roller as you would into the printer and then turn the latch counterclockwise to secure it to the printer base 1 Turn the printer off and disconnect

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